PublicRecordsData.us Reviews

Didn’t realize it was a subscription so when I did the live chat, they close my account and refund my money back that was charged today. So appreciative, thank you so much since I only use this for one client.

I asked for a refund and I asked for my account to be closed. There was some confusion - I accidentally closed my account and then asked for the refund, however, they then understood my question and checked in my files and then I was able to get my refund. It was a rocky going there for a minute, but it worked out in the end!

The property search was never good but slightly inaccurate on the owner. The background check was very good. Overall it was more than I needed. The payment processing was a little confusing so my charges were higher than I thought. You were prompt in closing my account.

I would not recommend this service. They advertise "$1 reports," but the checkout process is confusing and somehow ends up charging around $40 for a full report package. This has happened to me twice, and it's far too easy to miss the additional charges. What really concerns me is that when I contacted customer service, they immediately processed a refund without any pushback. That gave me the impression that they're familiar with this issue and that many customers may not notice the extra or recurring charges. Be sure to read everything carefully before entering your payment information. I won't be using this service again.

Gave me a refund immediately when I asked for one because I was unaware there was a subscription and I closed my account a few days before I asked. I got an email for my refund right away and was told when it was going to be sent. Very straightforward and helpful. Thank youuu!!

I had a question about a charge and reached out through the “chat” option. Pamela was available immediately and it took just a few minutes for her to assist me. I was very pleased with her timeliness and performance.

Great customer service! I was charged twice and reached out to ask why. They responded very quickly, answered my question, and promptly issued a refund. I really appreciate the fast response and excellent service. Thank you!

I needed your service to get a report on myself, to verify certain iformation for an application. But as I have no further need for your checks on people now, today I came back and asked for my name to be removed from your customer base. So I would not be paying more money in future. Your representative removed my name almost instantly. I was very glad the process was so fast and so simple. And again, thank you for your service.

I didn't know that the report I purchased last month was a subscription. I saw the charge today, contacted live chat and Debra took care of my request without any hassles. Even if you don't know that the purchase includes a subscription, this company understands that we are human and we make mistakes. Since there's no written clause of no refund, this encounter was quick and easy.

Ronald was exceptionally amazing, helped with everything I need.

Customer service help was quick, and I especially 1000% APPRECIATE THE REAL HUMAN INTERACTION instead of speaking with a bot!!! AI chat is the worst because it never understands what I am requesting, and it takes multiple attempts to reach a real person that can actually help! AI chat is a complete waste of customers' time. THANK YOU!!!

24/7 support was quick with their replies and helped me immediately! I needed to understand what I was charged for and help me cancel them and it was solved very quickly and the operator was friendly.

Amy was very helpful. She took care of my request immediately. I would recommend this site for finding necessary information. This site helped me find the person I was searching for. It helped me find a long lost family member.

She was fast with my request. I asked for my service to be stopped. I didn't want to pay a monthly bill for something I won't use. I don't not have the money.

Rachel assisted me with a refund and helped me close my account with ease! They responded swiftly. My account was overdraft due to these unnecessary extra payments. I would recommend this service to a friend.

My experience today was good, despite the reason for my interaction. Amanda was helpful and prompt. I was a little irritated to see that I was charged $30 for a subscription when I didn't realize I was enrolled in a package. I initially only used the service to see if there was a title on my son's dirt bike, which he was selling. I think it should be more evident to customers if they are being enrolled in a recurring subscription. It seems a bit shady to me. If there was a specific check box or something indicating enrollment, that would be helpful. Alas, I contacted customer support and my subscription was cancelled.

Charles was great and courteous and handled my situation perfectly… I did not to wait on a response for minutes. He was right on it as if we was at a desk talking in person. That’s the type of communication and customer service everyone should experience when working or going through something unexpected!!! Thank you Charles.

Susan was very helpful, quick and made what was a frustrating experience less unpleasant. I had the issue resolved with no push back, or being offered any excuse.

Had the best customer service experience ever. I asked for a refund and to close my account and instantly got a response saying it was completed and refund issued, under 2 minutes with customer support resolved my issue.

I needed assistance with correcting a transaction and your customer service via Chat was so easy and understanding. It was corrected. The assistance I needed was excellent and very thorough. Via Chat my assistance was quick, simple and better than the alternative.

Great service and very accurate information, that I used to find my old car VIN number that I had forget and needed for a DMV service, and a very good customer service, that was able to help me with billing issue very fast.

Anthony was very professional and courteous. I wanted to close my account and he did so immediately. He even included a confirmation number. I choose the chat because it was the most efficient way to close my account. I don't really like to talk on the phone and emails take to long for a response. The chat is the best.

I'm a bit peeved about being charged so much, when it advertises that it's a dollar to get the report I wanted. Scott from the customer support helped out quickly and explained to me what the charge is for. Thank you.

I made a purchase by mistake. I thought I was paying for one search, and only found out I had bought a large package after the large charge appeared on my card statement. I got on chat and Ryan helped me in record breaking time to correct the mistake and get refunded. Thank you, Ryan.

Read carefully. $36 will be charged if you are not paying attention. Their customer service was insanely responsive and helped me fix charges very quickly (as long as they go through in 3/5 business days). Just read before you click.

Customer Support *Donna* was excellent in resolving an overcharge and answering my questions and concerns. I appreciate her diligence completely, as I am on a fixed income. Always be sure to read every word before you search online.

Excellent customer service, very knowledgeable and considerate and listened to my concerns and expedited my request very fast. Did an amazing job. I was upset at first, but I’m very pleased. I may use the service again in the future and recommend to my family and friends.

The agent who assisted me was awesome. She gets a 5, but the website does not fully explain that charges are going to be made for $30. I understood the one dollar and nine dollar one, but NOT the thirty. It could be better spelled out for the customer.

I am sure the data and service have good value for some folks however I did not want to pay for the service as it did not cover what I was looking for and in the end I was charged more than advertised. However when contacted they corrected the mistake quickly. Assuming I see the correct and refund all should be good. Stephanie did a good job on the chat.

Mary, helped me out with an issue I had and it was quick and easy! It only took a couple of minutes but the issue got fixed and she also gave me a confirmation number showing it was taken care of. I would highly recommend this to anyone that needs help get information or an issue resolved.

I thought it was a one time charge. I seen I was being charged again. I chatted with the help center and asked for a refund and she was very helpful. I just needed to cancel this account. I actually thought it was something else.

When I used this site it said 1 dollar to view online reports and then was charged 31 dollars. I was very upset however, the customer service reports was very helpful and got me squared away. The site is very informative, I just wish they would have specified additional charges.

Stephanie was very helpful with resolving my issue in a very timely and no hassle manner. She quickly reviewed my information, explained the issue and arranged a refund of unexpected charges. It was all taken care of in a matter. Very quickly and with no questions asked. Much appreciated.

I used the website to quickly gather information on my house. I just used it for the day and was able to cancel it via the live chat once I was done. I just told the live chat person that I wanted to cancel/close my account and he did it right away. I'm glad they make it easy to use and close the account. Though the information is gleaned from public records, I thought it was worth it to spend $1 to gather it all in one place. Note - once you pay, it'll ask you if you want to add on more for additional money. I did not do these options so I don't know how useful it is!

The recurring charges and program fees are insane and are not clear when purchasing a $1 public record. The company itself gets 1 star, but I chatted with Jerry and he was able to take care of it for me. I give Jerry 5 stars.

The public record service is very useful. I was able to look up tax records for a family member to make sure they were current. The customer service representative helped to reverse an incorrect charge and helped tremendously.

Really quick and helpful when trying to cancel my account, great help. Asked me what I could be assisted with and quickly received confirmation that no further charges would come, no long wind excuses to try to keep you paying or even asking why you want to cancel.

Amazing communication. I had looked at my bank account and saw a charge that I didn’t understand. I messaged support and they were able to help me figure out the problem and give me a refund for the charge i was not aware of. Absolutely amazing experience. Resolved the issue perfectly.

I used the site to find out information on a used car I was purchasing. Very helpful for that. I thought I was paying a one time fee of $7 to access just for that one time and was going to be charged again in 30 days. I was charged the next day day. I had read the information incorrectly. I reached out the same day and George from customer service was able to take care of my issue. Very helpful and much appreciated. 5 Star experience overall!

I was very alarmed when I was billed for a second month for a service I was led to believe was a single search one time bill of $1. I accepted the first uncalled for charge of $30 thinking I had misread the one time use agreement. I never accessed the site again after the first visit. When I was billed a second $30 I realized I was being scammed. Fortunately when I contacted the online chat site a refund was promptly given for the second charge. The online support was helpful but the primary website is very deceptive.

I was online in a chat with Jerry and he quickly met my needs! I used the service to get information for my taxes. I then no longer needed the service and I was able to stop the payment moving forward. Great customer service! Thanks Jerry!

Steer clear of this fraudulent company. They claim to charge $1 but actually charge $41 monthly for a subscription. It’s a total scam.

The process to get the information about the property was a bit confusing. I was under the impression of being charge a $1.00 fee, then a $30.00 fee that I thought it was more reasonable. But then I got into a reoccurring charge of $30.00 that I didn't sign in for nor I wanted to. I don't remember seeing a reoccurring charge agreement or note. The customer service person through the chat (Donna) was prompt to cancel the reoccurring charge. Maybe for the sake of many, to have a more clear way to present a one time use of your service and a account base way with the reoccurring charge. The information provided of the property was thorough and up to date. Thanks.

I had a tech issue happen and the found a charge on my card. The agent that helped me was amazing. I explained the situation and he was able to help me and even provided me a refund. There was on hassle or debate. I am highly impressed with their customer service. Great job Timothy.

Brought a charge that was unexpected to your agent's attention. Made my request to close the account and be refunded. Russell reviewed my request and account then provided me with a acceptable solution. Excellent customer service in my opinion.

Pamela, the online chat person, was very helpful in cancelling my subscription and issuing a refund. I was not expecting to be charged after my initial search, so Pamela's prompt response was much appreciated.

I used the service one time to try to locate my father. Apparently, I accidentally signed up for a subscription. I used live chat with in three minutes. The subscription was canceled and they also issued me a refund. I would definitely recommend their services.

Thank you for addressing my questions and concerns in a timely manner. I was charged $30.00 for a report package that I did not sign up for. I reached out to the close my account and a refund. Completed with no issues.

This is what I agreed to pay for: A copy of my marriage license I need for legal purposes. I did not agree to continue any kind of ongoing fees. I was charged $31. And $7. I did not agree to any type of membership.

I think I went to this site to find the owner of a property. Then they started charging my bank account $30 per month. I finally caught it, got in touch and cancelled all connection (i.e., subscription, charges, etc - EVERYTHING) via their AI chat Assistant. Finally I hope I'm rid of them.

Easy to visit, easy to use and the assistance was excellent. I would definitely refer this site to friends and family. Thank you for the great service. Ok, now having to enter a review that requires a specific length seems a little bit much to ask. Not everyone will be ok with this specific request, even after leaving a good response.

The website was user friendly. I was able to collect the desired information easily. Additionally, I had a question for customer service and the agent quickly provided further information and quickly addressed my concerns.

Excellent Customer Service! Great customer service experience! Very efficient, easy and professional. I had an issue with my account and resolved my issue instantly. This service provided me information I requested.

Customer service via live chat went above and beyond. Quick response and very helpful. Explained in detail for every question I asked and even gave refund with no hassle. Made sure to give confirmation number for every action taken and provided multiple sources for contacting customer support.

I accidentally purchased the report package without realizing the total charge would be $31. I contacted customer support through the live chat, and they responded within minutes. They immediately canceled my account and issued a full refund with no hassle. The representative was polite, professional, and resolved my issue very quickly. I really appreciate the excellent customer service.

My interactions with Pamela were great and I am pleased that she was able to help me. I was recently hospitalized and I couldn't manage my account and she helped me. I don't have anymore to say.

Richard did great and took care of my issues promptly. He listened to my problem and fixed it. Made sure I was happy before letting me go. He was prompt with answering the call. Didn’t question me or my concern. Made my problem his and fixed it.

I had an issue with fee charges, Richard did great job resolving the problem. It is quite confusing when paying for the record but the customer service is super fast so I got no complaints against it. Thank you for understanding and helping me as quickly as possible.

Great tool for helping me discover more information about my deceased mother. Was very simple to cancel once I did not need the services anymore, thank you so much and I will definitely recommend to others in the future!

Usually when you try to cancel a subscription it is like pulling teeth!! The rep I spoke with was kind, efficient and was very helpful!! I was able to cancel my account and not incur any further charges very easily!! Was very satisfied with how I was helped today!!

George was very professional and was able to assist me properly and quickly. I was able to take care of my issue with George with no issues.

Great service. Helped me with a fraudulent charge. My card was stolen. Representative helped me and was very kind and quickly resolved the issue without a problem. Highly recommend. Great attitude and employee.

Good help and very quick response. Response was fast and support was helpful and quick to respond. Agent was helpful and quick to resolve my concern and problem. And he helped my problem fast and efficient. And he assured me the problem will never happen again.

I was very happy with the assistance I received via the chat on the website. They were able to answer my question and finish closing my account very quickly. I did not find the actual website helpful in finding public records of my family for research purposes. It was unable to find any of my ancestors, my own parents, or myself in the database. Very strange to find nothing about even myself! This is why I closed my account. I would not recommend this site for familial research. Thanks for the quick responses and assistance!

Cancelling my account was very easy and quick, which I appreciate. Locating the record I wanted was not nearly as easy and took some time. Once the report was completed, I got the "hard sell" on many "features' which I did not appreciate.

Customer service at its finest with this company. I was looking to catch a bunch of BS about wanting a refund. But instead, they instantly refunded it without a bunch of hoops to jump through. They provided the information needed for the refund in multiple spots.

Ashley was a great help when I decided to close my account! If I were to choose to have my account open again, I hope to have great customer service from other representatives. They are such wonderful customer service reps.

The website is easy to use. Your website was not helpful for my needs. Perhaps this is due to the year the individual died, so there isn't much if any information on the individual. I was hoping for the death certificate but sadly, no.

Sarah helped me with a refund upon my request. She was quick and efficient, came with answers and resolved the issue in minutes. I was under the assumption that I was going to be charged $1, I was actually charged $31. Sarah helped issue a refund immediately.

Anthony helped out great. He was professional and polite. Interaction was quick and easy. I told him my situation and he responded very quick. I got a notification right away saying it was cancelled. I signed up initially thinking it was a one time charge. After explaining my thought, he cancelled my account and issued a refund. No bad interactions. On a different note, the review process and writing shouldn’t be this difficult.

Be careful before entering your credit card information. I’d recommend reading the terms closely so you understand what you’re signing up for and whether any charges may apply after the initial use. The information provided was somewhat useful, but the billing setup was not as clear as I expected. That said, I do want to give credit where it’s due: customer support was very helpful and responsive when I reached out. They handled the issue professionally and removed the charges, which I appreciated. Overall, I’d say proceed with caution, review everything carefully before submitting payment details, and contact support right away if something doesn’t look right. Thanks again to the support team for resolving.

Gave me the info that I needed for a vehicle I was looking to purchase. Customer service was on point. Received an additional charge that was not authorized, but was issued a refund when asked. The report was good. Gave me a lot of detail regarding history of the vehicle and was a key factor in deciding to purchase it.

I got this site to get more information to help me with a lawsuit. It gave me the exact information that is free on Frederick County Courthouse website. In other words useless and it never answered my question that I had. I needed more information about an arrest that was made and they provided information that I already had.

Very helpful. No difficulties. Usually when dealing with what I needed, it takes a long process. This was quick, concise, and extremely helpful. Every response took only a second or two. They gave me zero hassle for my misunderstandings and promptly remedied my issue.

I wasn’t happy how I found out I was paying a subscription of $31.00 bucks n top of paying $7. Richard helped me and closed my account and refunded the $31 dollars back to my bank. So I was happy with how fast he solved this issue.

I signed up for a dollar report on an VIN for a vehicle and somehow I got charged a package fee. I don’t know how but the customer service helped me out instantly. I appreciate it. Thank you for your help.

Paul very quickly resolved my problem! I have zero complaints! I asked, he answered! Top tier customer service! I’m very happy with this site. I needed a refund for an accidental purchase, and it was issued instantly!

I did not find the information I was looking for when I did my search. I do not have a continued need for the service. The site was very user friendly and the cost is reasonable. I would use this site again if I had a need!

Excellent and quick service -- I needed to cancel my account since I only needed one report, and Ryan did it very quickly with no questions asked. Truly appreciate it and would use the service again if needed.

My has a measure of relief now. I am having to deal with so much now but I fully appreciate all you have done in this regard! First sentence should read as my heart has a heavy weight with my sick wife, but this has lifted some of that!

Is it to subscribe and also easy to cancel when the service is no longer needed. The menus for the service made sense and organized in and easy to find fashion, which can be daunting with other sites. Rapid response to questions via chat was convenient and allowed me to perform the functions that I needed to during my availability. And not the vendor's availability.

The site is very unclear and sneaky with charges, but Russel eased me and rectified immediately. You will not be charged only a dollar, as there is a sneaky package added in the end I guess. These are public records. Should be free.

The agent understood my issue instantly and got it resolved immediately. I asked to cancel my membership as I no longer need it. And I asked for refund for the two months for which I didn’t use. All was handled quickly.

Excellent resource to find out what other people may find out about you on the web, Easy to use, great interface and reports are detailed with a lot of information. You can also request your personal data be removed. Thank you for the opportunity!

Was able to process needed report quickly. Because I read information provided I immediately went into live chat to cancel any further charges on the credit card and was handled right away. Very easy and convenient to use and the agent handled request without any hassles.

I used this service to look up one property for what I thought was a $1.00 trial. This is all I wanted yet to get the report it cost $31.00. While you provide timely information, the hidden cost should not be hidden at all. Unless I missed something, I had no idea of the total cost to look up one property. Buy beware. That said the representative was very courteous and helpful. Good job there.

Amazing customer service. Got detailed info needed in my rental journey. When I wanted to cancel, I simply said in a chat that I wanted to cancel, and had a text within seconds saying it was done. If all subs were this easy to cancel, I'd wind up spending more in the long-run because I wouldn't be terrified to resubscribe when a new show..uh..need arose.

I used the chat feature to request that an email be resent and to close an account, and it was super easy and efficient. Whoever I chatted with was able to help me, and I got a confirmation email regarding what we spoke about. I was pleasantly surprised.

Peter delivers superior support and was attentive! He swiftly was able to support, address and correct my concern! The online chat was easy to start, navigate and there was minimal waiting for an agent to join my chat to help me.

I was panicked when my bank showed a new transaction of $31 when I only agreed to$1!!! I contacted the help chat immediately & much to my relief Sarah was able to fix it for me. Thanks Sarah! She was so helpful, I was more than happy to leave a review of her service. When dealing with death, no one needs extra stress!

Had an issue with billing that I had tried to cancel, but still got charged. Reach out to customer service, and Timothy took care of me right away, refunded me and closed my account. Super easy! Thank you!

Susan in customer service was absolutely wonderful, quick on responses, kind and handled my issue without making me feel like I had done something incorrect. She is a wonderful person that would make someone want to come back to you.

Nora went above and beyond to assist me today with an issue I had. As soon as I told her what my issue was, she tried to resolve my issue and gave me multiple options. My issue was resolved in less than 5 minutes!

I researched Public Records for my mother. I would like to say the charges were very unclear and I ended being charged for something I didn't understand clearly. Anthony helped me out, and he was very helpful.

I reached out to live chat to cancel my account. I was very pleased with the quick response and the way my account was canceled without any issues. Live chat was an easy and stress-free way of canceling your account without having to call the courthouse.

I was charged an extra amount that I did not authorize and the live chat - Amanda - was very helpful and issued a refund and closed the account to prevent further charges. However the PDF that this website sends out is not in a format that would actually open on my computer.

I had an excellent experience with Mary today. From the moment she began assisting me, she demonstrated a high level of professionalism, courtesy, and efficiency. She listened carefully to my request, clearly understood what I needed, and handled the entire process with remarkable speed and attention to detail. I contacted customer support because I needed to cancel my subscription, and Mary made what could have been a complicated or time-consuming process incredibly simple. She explained everything clearly, answered my questions respectfully, and ensured that the cancellation was completed promptly without any confusion or unnecessary delays.

My customer service experience with Mary today was excellent! I was not aware that your service was a monthly fee subscription so she helped me cancel my subscription so I am not billed for future use as I only needed the service one time and have not need to continue with the service for $30/month.

Well, I did a search for warrants while I was in the middle of a traffic stop by the state police. I paid $1.00 for the report, and the information that was provided was totally incomplete. Three days later I noticed another debit in the amount of $31.00 going to the same company from my checking account. I contacted support, and was immediately refunded my money and account canceled, very helpful. The support agent was very prompt and professional, and acted almost before I asked for the refund. I'm just a little frustrated that I had to do that in the first place.

Highly recommend, gives you all the information you need on any vehicle or equipment. Great customer service as well, accidentally bought the record package but they were able to issue me a refund with no hassle.

The customer service is top notch, I asked for help about a situation and it was handled accordingly and quickly. A1 service, I asked to cancel subscription and it was taken care of in a timely manner, and I'm receiving a refund for a charge. I’m truly grateful and satisfied.

While looking for information on the website, I inadvertently signed up for an account without intending to do so. As soon as I realized the mistake, I contacted customer support for assistance. Daniel helped me with the request, and the matter was resolved promptly and professionally. I appreciated how efficiently he handled everything.

I needed to check my driving record to prove that my auto insurance was overcharging me. I didn't realize I had signed up for a monthly service. The customer service made my cancellation simple and refunded the charge I incurred for my second month. If I did need. Service like this in the future, I would use again.

I had a confusing email and charge and Jerry was very helpful and quick to fix my problem. He understood what I was trying to accomplish and gave me assurance that the issue had been fixed. I would recommend reaching out via chat if you are having issues.

Was a very fast and efficient process. I was able to receive help immediately and no problems. Robert was a fantastic assistance and was very friendly throughout the entire conversation! I only wish I could have that experience with other live chats as well.

Helpful, quick and straight to the point. Would love it if all customer service was similar to this. Not much else to say except thanks.

Responded quickly, resolved request favorably and quickly without debate. Waiting for credit to confirm on my card. I’ll give “thumbs up” for chat service, but’s it's “thumbs down” for making unauthorized recurring charges on my card.

Great and fast customer service! Anthony was attentive and super fast in resolving my issue. He helped me right away and offered great solutions. Anthony is a great customer service agent dealing with my overcharge.

I needed to see my records for a fencing project, but hadn't realized I had signed up for a membership. Today, an agent helped me much quicker than I expected and even issued a refund for the money we lost. I really hadn't expected to hear back for at least a few hours, so it get it done so quickly and close my account put my mind at ease. The speed in their response was greatly appreciated!

The agent who assisted me resolved my issue without any problems. I appreciate his/her assistance today. I wasn't aware that I would be billed each month for this service, but the agent was able to fulfill my request without any delay.

I had an issue with my account and Kimberly solved it so rapidly and I talked to an actual human who could understand the issue and fix it immediately. Highly recommend these services and the support team!!

I was charged $31 that I was not expecting and did not get a confirmation for. I knew I was being charged for $7 and I did get a confirmation for that. I chatted with Sarah today and inquired about the $31 and she handled it promptly with professionalism and kindness! I really appreciated her today!

Great service, fast, and reliable service. I requested a refund and it was handled fast and with facts. She was able to walk me through what I did and why it happened. What’s happening next and if I had further questions?

I was assisted very quickly and my issue was resolved just as fast. They were able to assist me without any complications and they handled the situation with professionalism and courtesy. I was finished with my account and no longer needed this service. They were very helpful in making sure that I was able to close my account and they did not make the process difficult, which was very much appreciated.

I signed up to purchase a single report for $1, but was later charged $31 for a Report Package that I did not realize I had enrolled in. The pricing and subscription terms could be made much clearer during checkout to avoid confusion. That said, after I contacted customer support, they responded promptly, explained the charge, closed my account, and issued a full refund without any hassle. While my experience with the billing process was frustrating, I appreciate the professionalism and efficiency of the support team in resolving the issue.

I was able to view my public records quickly. Charges not very well explained. Not expensive at all just not very clear. Maybe work on that. I thought I was being charged around 20. Turns out it was 31. Customer service quickly closed my account to avoid further charges. A bit sketchy but in the end I received what I needed.

Ashley was quick and knowledgable, she knew what she was doing and did not take her long to accomplish what she was working on. She listened to my issue and she looked into it and worked on it until she completed it.

Extremely helpful and were very friendly and professional. They helped me find out why I was being charged for something and I am so thankful for their help. It was a quick and simple process and I really enjoyed the live chat since I am an anxious person. I don’t do well in calls so I am very pleased that they have this option.

Margaret helped me perfectly well and super quickly! I had some trouble with the only card I had on me so I wanted to simply cancel my subscription, and she did just that, in very little time! She deserves a raise!

I was told a 1.00 charge, then my account was charged 31.00. Sneaky charges and bad business. Horrible way to treat people. I will say the customer service agent was helpful and on top of my request.

Nicholas was very helpful in helping understand the situation and solving the issue. There was an unauthorized charge that wasn't disclosed and he corrected the issue quickly, and closed the account to prevent future unauthorized charges.

I was tricked to pay for a $30 package, but the agent issued a refund after I requested it. That was a very quick service. I hope the website could highlight the pricing for the service in order to avoid future issues.

The service was quick, and they were just as fast to help me with closing my account. I would say that it was a painless experience and I think that if you are looking to do something fast then you can use this site.

I needed assistance closing my account. I told the customer service agent what I needed. Within in seconds my issue was resolved. I didn't receive any hassle. The agent exceeded my expectations. Help was quick and easy. I was 100% satisfied.

Earlier today, I purchased something on the website at one price and later today I realized from credit card company that I was charged a different, higher price. Susan, the agent who assisted me was great! She issued me a refund and made it simple, easy and was very courteous. I'm completely satisfied with the outcome.

I was able to find the info regarding my home very easily. The customer service is excellent, especially Debra. She was very helpful. I would recommend Recordsdata. I have nothing further to report

I originally bought Publicrecordsdata.us because I wanted to see how many of the improvements made to my own house (owner, 40+ years) had been listed. Once I found that out, I thought it was very much worth the money. But then I was charged again the next month, and realized I had a monthly subscription. Timothy, in the chat, refunded the new charge and closed my account. I found out what I needed, got to play around with childhood homes and other fun things, and in general had a very good time on both the app and truly do appreciate very much the care offered by the Customer Service Representative. (Timothy)

I requested a refund for a charge that I was unaware of and was assisted in a fast manner. My refund was issued to return back to me and customer service was excellent. I would definitely recommend their services knowing that I would be helped in a timely manner that fit my schedule.

Ashley was prompt and efficient in assisting me with a favorable resolution. I had inadvertently paid for a $37 package instead of simply purchasing the $7 pdf report. While I wish there was a self-service option for closing my account, I appreciate the live chat agent. Thank you so much!

Donna was great! I filed a report, thinking it was $1 then $30 a month and she was willing to help me with reimbursement. Great job, Donna! Very pleased with this experience. Will have no issue recommending business to friends and family. Thank you.

I was able to close my account and receive a refund. Very quickly done. Thanks.

Rachel assisted me just now on the chat feature to close my account and verify the charges I was billed. She was extremely efficient and very prompt in responding in the chat box. I appreciate her customer service.

Was charged for a service I didn’t approve. Stated my concerns in the chat, they were addressed immediately and the issue was resolved very quickly within 5 minutes. Overall excellent efficiency and effective communication, couldn’t ask for better.

PAMELA was amazing. Very helpful, and respectful. She is doing a wonderful job! Just thought someone should know. Although I am not satisfied with the accuracy of your service and the misleading terminology as to the actual price for the service. Which was 0% correct info. Also stating that there is a charge for a one time single report when a monthly package is what I was charged for is downright deceitful. At least your customer service representative acted in a professional manner.

Charles did an excellent job listening to my issue and settled it very fast! I appreciate it! Top tier customer service! I will be back if I ever have to look up further since I know that the customer service is fast and takes the customer issues seriously.

I have never really used PublicRecordsData.us and they charged me $30 monthly subscription. I contacted the customer support and Paul helped me right away and took care of my inquiries. It was smooth and easy process. Thanks Paul.

I was helped quickly and efficiently, I am very satisfied with the end result. I was a little upset that I got charged $31 when I was told that I was only getting charged $1 but the customer service was good.

I made a mistake when I ordered a property map. Paul resolved the problem immediately. Thank you, Paul, for making the solution quick and easy.

I keep getting charges on my acct for a service I was not signed up for. Robert was helpful and fixed the issue within minutes. I got a confirmation number for my canceled acct and hopefully will not be charged anymore.

They were able to help me so quickly instantly without asking questions! It only took a few seconds. Most efficient and kind customer service! I expected them to ask questions and interrogate me but nope!

Kimberly did amazing helping me. I accidentally subscribed and paid $30 but she gave me a refund and closed my account. I saw what I needed to see and I was accommodated. The service was very fast and I didn’t have any issues receiving help.

I subscribed to Publicrecordsdata.us not knowing what I would get from publicrecordsdata.us does. After a few recurring charges I decided to cancel my subscription. I am happy I have no problem in cancelling my subscription.

I had a great experience with this site. Their support team responded very quickly and made the refund process smooth and stress-free. I really appreciate the excellent service—10/10 recommend and I’ll definitely be coming back in the future!

I asked to have my account closed and it was handled quickly and efficiently. Thank you!

George assisted me with all of my needs very quickly and I appreciate that it was not time-consuming and he was very friendly and professional. He answered all of my questions and completed my request.

Ryan was incredibly helpful and knowledgeable. He quickly resolved my issue and was incredibly polite. Great customer service. I had a billing issue, Ryan walked me through the issue and how it could be resolved. Once I understood the process he took over and got it solved for me.

Thank you for the information and for the quick help and the easy end of subscription! You helped me so quickly in the chat boxes and not only did you send me updates on my account via email you sent them to my mail and I appreciate that.

Charles with Public Records Data, was a huge help and very quick to assist my concerns. I got the exact records I was looking for within 5 minutes. Public Records Data is able to assist with a variety of records. I will definitely use them again if I need access to anything else.

The chat help line folks were prompt and clearly answered by questions and took care of cancelling my subscription. I wish more websites had such helpful chat teams. I would recommend them to friends.

Carol is a kind, honest, and trustworthy person. He treats others with respect and is always willing to help when needed. In my experience, he has demonstrated integrity, reliability, and a strong sense of responsibility. I highly recommend Carol and believe he is a person of good character.

Kevin was very helpful in resolving my issue. I just needed a blue print and was told it would cost $1.00USD. My bank account showed that I was charged $31.00 for a full package report that I did not consent to. Kevin made it right.

I closed my account. I was not aware (maybe I didn't see it) of a 31.00 charge in excess of the one time charges of 9.00 and 7.00. When I reached out through the chat, I was told that the 31.00 was for a full report. I don't want any more charges so I had my account closed.

Robert was quick in handing my question. I appreciated his help.

Jerry was fantastic at helping me to cancel my account. He immediately did so upon me asking and it was resolved within less than 5 minutes. He also provided me as to what I was being charged for on my account and assured me I wouldn’t be any longer.

It’s rare that you receive great customer service and prompt responses. I have to say that this is probably one of the only sites that is amazing at responding and answering any questions. The site is easy to use, and I highly recommend. ⭐️⭐️⭐️⭐️⭐️

Katherine assisted me today over the chat and I was very pleased with her service. Very quick and helped me with exactly what I asked for. I was searching public records data and thought I would be charged $7, but then saw an additional $30 charge. I was going to let it go, but then I saw the next month another $30 charge. I reached out to cancel this charge and also asked for a refund since I didn't really know what these charges were for. Katherine quickly canceled the account and issued a refund, so I'm very happy about that.

Customer service was spot on! Any issues I ever have they are always available and eager to help figure out my issue. Great customer service! Would personally recommend this service to anyone as it is pretty much fail safe with the way they take care of you! Highly recommend!!

I signed up on May 15, 2026 trying to locate the owners of a business for which I was filing a small claim. Public Records was very helpful. I didn't realize I had signed up to be able to print reports and was charged another $30 that same day. I contacted Public Records today and chatted with Stephanie. She was very helpful in allowing me to close my account and she refunded the $30 charge. She was very helpful.

If you’re looking for more information than you could shake a stick at, these folks are the place. Questions are answered in an instant with very user friendly service. I would highly recommend any builder, real estate agent, or investor spend the tiny bit of money to have reports as thorough and put together as this.

Had a quick and great interaction with the support team. Took less than a few minutes to get my matter handled. They asked me what I needed and I requested a refund since it was less than 24 hours since I purchased a service. The request was handled and completed within a few minutes.

I needed to look up a record and I was willing to pay to lessen my family member worry. Did not think it was going to cost me 30. I did not want to sign up for anything on going so when they charged me again another 30, I reach out and they were able to help me cancel my account and process my refund. Please make sure to read and look at everything.

Confirmed my cancellation and refund very quickly! This is exactly what I needed. I was skeptical given that requesting refunds can sometimes be challenging.

Timothy was fantastic with helping cancel my subscription and refunded that $30 fee that magically showed up on my credit card today. I tried canceling via email, but I received no emails. Thank you Timothy for handling this for me.

Purchased a property report but was not fully disclosed the price. Live chat agent was wonderful and helped to resolve the issue. I appreciate the help that the agent gave. They were kind and understanding of the issue. They were able to reverse the fee that was not disclosed at the time of purchase.

I had a billing error that was quickly resolved to my satisfaction. So helpful and courteous, thank you so much!

My experience was generally positive, and the service fulfilled its intended purpose. The platform provided the information I was looking for, and the search functionality worked as expected. One thing to keep in mind is that it helps to be very specific when conducting searches, particularly when looking up individuals. Common names can generate multiple results, so providing additional details such as a middle name, location, or other identifying information can significantly improve accuracy and save time. Overall, the service was effective, easy to use, and delivered the information I needed.

Support was spot on. Canceled subscription fast. Saw 30$ charge for whatever reason so I thought it was something on top of the 7$ charge that was a bundle but it was a subscription. Nowhere tells you it is a subscription.

Awesome customer service. Wanted to close my account, not only did they close the account they issued me a refund. I was helped right away and was asked no questions. They just gave me exactly what I wanted.

Service was what I needed at the time, Agent Richard was very helpful. Appreciate his assistance with the service, to include the ease of being able to cancel the service since I obtained the data I needed at the time.

Kimberly helped me to close my account. I did not know that I would be charged a monthly fee when I originally researched the records of our new house. Thank you for making it easy to do this through chat, Kimberly! Only thumbs downing because it was sneaky the way that PublicRecords.com signed me up for a monthly program. Appreciate Kimberly helping me to get out of it.

My issue was resolved in less than three minutes; great customer service!!! My experience with the customer service rep was great.

The representative I chatted with was able to quickly and efficiently resolve my issue. I hadn’t realized when I first opened my account it would be a reoccurring fee. I was able to chat with a representative who helped to quickly resolve my problem.

I am very pleased with the time and effort Timothy put in and the attention to detail he displayed. I, as most people do, had forgotten about this account. Mr. ** was very helpful in canceling the service on my behalf. Give the man an accommodation for his diligence and attention to detail.

Refunded me in full.

Donna, did an excellent job taking care of mistake in the billing of my records account and refunded the mistake. Very promptly and efficiently, without painstaking questions and or problems. Easy to communicate and deal with her on line.

Quick and easy help with customer service. Ronald was efficient and kind with getting me the help that I needed.

Possibly just user error. Used this service once, not realizing opening this account would result in monthly charges of 30$. Contacted Customer Support through and they were very easy to work with and were able to close my account, even refunding the latest charge!! (And I was able to find who/what I was looking for the one time I used the site. :)

I did not realize I had signed up for an ongoing subscription being charged monthly. When I started my chat with Margaret, she was very efficient and got back to me promptly, resolved my problem, issued a credit to my bank card and canceled my subscription. Thank you.

Peter was very quick to resolve my issues. Made the help process seamless and was knowledgeable. Honestly the best no BS customer service I’ve received in years. The website is also easy to use and I was able to easily find the reports I was looking for.

Great experience. I just moved and needed a copy of my car registration. I signed up for this by mistake thinking I could get the record that way (my fault) and was issued a refund with no hassle. Good experience in the middle of a stressful move!

I needed a little assistance and went to use the chat option. I was fortunate enough to speak with Ashley who was tremendous! Very professional and took care of my issue perfectly! More people need to be like Ashley.!

I spent $1 for public information on someone. The information was not up to date because I knew for a fact there had been an arrest, yet it showed no arrest was made. They then hid a subscription in the payment I had no clue I was signing up for. I would have given a 1 star, but I was refunded with no problem.

Katherine was very prompt to respond and able to answer my question and to complete my request in a timely manner. She ensured that my account was taken cared of and provided substantial evidence of the document being closed.

I am very satisfied with the service I received. The response was quick, clear, and very helpful. Thanks to the support provided, I was able to resolve my problem in less than 5 minutes. The instructions were easy to follow, and the entire process was smooth and efficient. I truly appreciate the excellent customer service and the prompt assistance. Thank you for your professionalism and support. Keep up the great work!

I was overcharged for a public record report that I needed, I contacted customer support in regards to this matter, and Stephanie was able to assist me immediately. She found my account. Saw and issued a refund for the charges. Perfect customer service.

The system made starting an account a easy process, canceling account was just as easy and quick, live chat was quick and to the point no waiting or automated messages, worked great! No extra cancellation fee processing.

It's not as accurate as it is. Plus I think you guys did not explained the product and you guys tricked people and you guys charge us automatically without giving as warning that it is monthly pay. Which is a false advertisement and stealing to people money.

Frank was great help. I was overcharged by the site automatically. I agreed to $1. My bank account showed a pending $31 charge. Frank refunded the full amount right away. Issue was resolved smoothly.

I just wanted a one time report for a property. Didn't realize it was subscribing to an expensive monthly service that I did not even use for a one time report I already paid for. The customer service was fast and took care of everything I needed.

It was great to get support in less than few sec of the question.

I had an issue with my account on a Sunday, therefore I and had access the chat feature on the site. I chatted with Timothy about my problem. Within just a minute or two he had my issue resolved. He was very helpful.

I was really upset because money kept coming out of my account. But the person I chatted with really helped me. I appreciate that. The issue has been resolved and I am very happy about that. Also they agreed to refund some of my money which really make me relaxed and happy. Because I'm broke and was not aware money was going to keep coming out. So I was treated well and I'm relieved for the help I got. Thanks again.

There was a misunderstanding about the amount I was charged. I was overcharged and contacted customer service via chat. Your agent corrected it promptly and to my satisfaction. (A refund was issued immediately.) I appreciate the excellent customer service.

Good and fast service, thanks. Appreciate it. The service and attention were extraordinary and very fast; I received an immediate refund. Excellent service. The customer service was extraordinary and excellent; I would recommend them to many people.

Susan was an amazing assistant with what I needed. I had a few questions and she helped with all of them. She was polite and very knowledgeable about what I needed. The professionalism was great also.

My experience was wonderful! I was treated with respect and they handled it very well. I was responding regarding a refund and took no time at all for them to respond and get it to me. I would recommend. If you need to look up something this is the place to find out. It’s easy to find out what you want.

Susan was quick to respond and took care of what I needed within five minutes of my request. The website could be a bit more clear about what I was signing up for. I thought I was just paying $1 for a report but somehow I ended up with a $31 package that I don't need, thus where Susan came in to cancel it for me.

Great information that was needed and a wide range categories to choose from for searching. This is a great platform to use when attempting to look up hard to find information. You will be impressed with the accurate information.

The one issue I had was that the payment process was kind of unclear and despite only trying to pay for a single report (costing one dollar,) I ended up paying for a package (31 dollars.) In the end, after everything was cleared up with the assistance of the live chat, I was given a full refund. The entire issue only lasted a couple minutes before resolution due to the very efficient system. Overall, the payment plans were semi-confusing (which could also be on my part as well for maybe not fully understanding it) but the support afterwards makes me think that this is run with care.

Russell was very helpful and quick to respond. I wanted to cancel my account and took care of it quickly for me. Not much more to say it was quick and efficient. It’s ridiculous that I need to write more to submit this. I needed help he helped me end of story.