PublicRecordsData.us Reviews

Debra was quite nice and assisted me well. She answered all of my questions in a prompt and concise manner, as well as I really appreciate being able to talk to another human being to assist me with my problems, so thank you for valuing real people and paying them for their time. I really appreciate the human I talked to and I got my issue worked out and my account cancelled.

Customer service was great. Mary was her name. They tried to charge me an extra 30 dollars though, so I wouldn't trust this site. The site clearly said it would charge only one dollar, but instead they charged me 31 dollars. I did receive a refund though after closing my account. I still would not trust this site.

I was looking for a report on a car. I thought the report was $1. When I paid I was charged $31. I chat with Stephanie and she explain I had signed up for a report package. She was very helpful. She closed my account and issue a refund of $31. I am supposed to see the refund in 3 to 5 days. I am happy this is resolved.

The chat system worked very well. I was charged a monthly fee which I didn't sign up for. Sharon in the chat was able to locate my information and stopped the recurring charges and reimburse me for the most recent charge. Happy with the outcome!

Ryan, the customer support representative that assisted me with my issue was patient and empathetic. I appreciate how swiftly he responded and resolved the issue. I was satisfied with the resolution and support.

Excellent service. I requested records. Had access to them. Mary was very helpful with an issue I had with my account. It was solved right away. The response was excellent. Very fast service. I was talking to a human being rather than a robot.

The chatter Russell was straight to the point. Did a phenomenal job helping me out with a payment issue. Wasn't any delay or problems communicating. Probably the best customer service I had in a while.

The information I received was what I wanted. Daniel was very helpful when I asked to cancel my subscription. He did immediately. I would recommend this service for any other customers that are interested in purchasing.

She was very helpful. She canceled a subscription and was able to return my money back. I look at my account and I have received the money quickly. Thank you so much for your assistance in your service. I thought it was one dollar but it wasn’t. They charge me $30.

When I first got onto the website, I did not understand that the services that they provided would entail a recurring charge. However, when I realized that I was being charged for the service, I spoke to a representative through the chat, and they remedied the issue almost immediately.

I was unaware of a total $31.00 price for the data package, when I went to customer service I was immediately put in contact with a representative who helped me close my account and get a refund. Quick, easy and very helpful.

Very quick and on point with my help. I gave them my issue and it was resolved in only a few minutes with constant communication. I was glad to have the support from your team. Thank you all for excellent support.

The agent that helped me was quick and reliable. They did well! They canceled my account quickly, and I appreciate it.

It was relatively easy to sign in and find who I was looking for. To get to the detailed information I wanted, I had to sign up for a subscription. Not a problem, however. You can cancel anytime, and the cancellation was the easiest part of the process. I only needed the service for one search.

The representative (or the AI) I spoke with was helpful, however, the fee and subscription was misrepresented from the get-go. The amount listed was $1 for the report, and I was charged $31! Very shady business practice!

The site doesn’t clarify very well on a one-time fee compared to a subscription. Should probably get that fixed. The person I spoke to was able to fix that for me but not get my money back. Make sure you read the fine print and don’t add the extras unless you want everything.

I was charged for a monthly payment because I forgot to cancel my account before the renewal date. When I reached out to customer support for help, Robert responded very quickly and made the entire process easy. He was professional, understanding, and took the time to answer my questions and resolve my issue efficiently. It's rare to receive customer service that is both fast and genuinely helpful, and Robert exceeded my expectations. I really appreciate the excellent support and the positive experience. Thank you, Robert, for the amazing customer service!

Peter did exactly what I asked. Within 1 minute, he had provided me with a refund and resolve my account issue. Would recommend Peter if you are looking for a quick resolution to the charges you are given.

Maria assisted me with an issue on the account that I had opened by accident. And she was able to assist me with the utmost highest of customer service. She was able to locate my account and assist me with my needs. She was fast and polite.

Explain the issue. She found it and it was under my daughter's name but my credit card and they are refunding my credit card. She said handled it very quickly and fast. Thank you. Tell her she did a good job.

The website is great. It gives you all the specs of the car and where it was registered and pretty much everything about the car. And the customer service is absolutely amazing. If you have any issues, just use the live chat, very responsive and very helpful.

Everything was very straightforward and easy to understand. The help I received to then cancel my services was extremely helpful. The time I had these services have been very useful to my needs, will definitely use again in the future and definitely refer over to friends whom might need these services.

Super easy and straightforward. Came to them with my concerns and was smoothly resolved by Rachel. I wasn’t asked about 100 things. Instead I was heard and understood. I was charged multiple times and it was easily fixed. Thank you so much!

Very pleased with the chat now function. Got a real person who helped me resolve my issue within one minute. Issuing me a refund no hassle whatsoever. Paul was amazing! I even had to ask if he was a real person or AI because he was so helpful and it makes me happy to know there’s a real human behind the computer helping me still. I think that’s why it was so quick.

Amy assisted me this evening with an issue I encountered on the platform. She was pleasant, informative and promptly resolved the problem. I appreciate the attention she gave to this matter and the quick resolution. Great service!

Alexander help me so kindly, and fast. Very good person and excellent service. Have a gentle communication and it’s very helpful. It’s late at night and I receive answer very fast, and even on Sunday. I wrote and he answer very quickly, and help me with 2 different services, so the service was easy with his help.

I mistakenly set up an account and have been charged $35.00 a month for the subscription. I contacted customer service through the chat app, and asked to have the subscription cancelled. The response was immediate and the subscription cancelled with a confirmation number.

Purchased one report and paid 7.00. Then a 40.00 charge a month later for my "subscription" which I did not authorize.

It said I would only get charged 1 dollar for one single public record look up and got charged 31 dollars and they made it super easy for me to get a refund not only on the 30 but the extra dollar too, highly recommend.

Ruth helped me swiftly take care of concerns I have on being charged over. I was charged more then the one time search I did! She issued me a refund and I was greatly satisfied with her customer service!

The customer service rep named Ruth who I chatted with was courteous, knowledgeable and professional and resolved my issue quickly. My goal was to close the account and she handled that quickly with no issues. She even provided a refund of a recent charge.

When I went to buy a file of someone I was looking into, the website said I only needed to pay one dollar to access the file but it started charging my card a monthly membership of $30. When I noticed I contact customer service and they gave me a full refund on both months and I very much appreciate that. Thank you for your help.

Ruth provided outstanding and prompt customer service to resolve my refund request. Ruth was able to find the root cause of the issue, reason, and quickly provided my refund. I am greatly satisfied and may consider using this service again in the future (and refer to others as well).

Service has been great! They made the processes easy. Friendly staff. I highly recommend them. I didn’t realize I had a subscription. When they tried to ding my account it didn’t go through. I contact them via chat and they easily and without question cancelled the subscription.

I found the site helpful, but it was much more than I needed for my genealogical purposes. Much of what I needed could be found on more local websites and accounts. Also, I needed to cancel because I am concerned about having financial difficulties. When I went to close my account, Amanda was very helpful.

The online chat was super helpful in cancelling my subscription. 5 stars for that service. I didn't need a monthly service, just had a 1 time need for records. Would be nice if we could pay once for a single submission without having a monthly charge. I'd recommend the service if I could get records as I needed them without a subscription.

I didn't really understand how the whole process worked. I thought I paid $1.00 for the report I was requesting, not a year subscription, so when I saw the charge for $31, I cancelled my subscription. When I hadn't received my refund yet, I contacted PublicRecordsData, and they put in for the refund right away. They were helpful and it was easy to contact PRD.

My agent who helped me was swift and very helpful!! I was unaware Ï would be charged 31 dollars and they issued me a refund immediately when I asked about it. Thank you very much!! You guys have helped me out greatly :)

I was skeptical at first and very wary as I do not like to give my own information away, but once I completed the requirements I was able to get the information I needed. The chat agent was very polite and helpful. I did cancel my agreement with the company without any hassles or pressure to continue their service. I would use them again.

I did not realize I was being charged 20.00 a month for what I thought was a 1.00 fee for the info I was looking for. I did an online chat and after asking a twice if they could refund my 20.00 fee they did. Thank you for a great chat experience.

I had intended to research two addresses. I did not intend to become an ongoing customer, to be charged on a regular basis. I think your description of cost is very misleading, especially to someone like myself, a senior citizen. My ability to use computer is limited. The expense of finding one bit of information should be clarified in detail. Little did I know, trying to find two addresses would be ever so costly. I appreciate the refund I will be receiving. Thank you.

Thanks to Scott for fairly assessing my situation and providing a refund. I explained that I specifically stated I needed marriage and divorce records. But the report had nothing about marriage or divorce. When I questioned this I was given a link for marriage and divorce records. The computer should have explained that marriage and divorce records were elsewhere in the first place.

I needed help and asked to have something done and it was done quickly! My account was closed and billing discontinued so I am happy! The wait time was minimal and I was done with what I needed done in minutes! Thanks!

Ashley, customer service representative extraordinaire, was not only very helpful but resolved my concern very quickly. I was surprised at the excellent service. My experience with other online customer support has been disappointing. I had formed an opinion that satisfactory help in dealing with any type of issue no matter what the company, from computer software to luggage would never end with my problem (even a very minor request) being resolved. Thank you so much.

Stephanie gave prompt and helpful assistance. I thank her very much. No sure what else I can say. Really our interchange took about 2 minutes. What else do you want from me? I like the name Stephanie.

I didn't use the service as often as I thought I would, so I made a decision to close my account. When I decided to close my account, it was virtually painless. I also requested a pending payment to be canceled and Kevin even took care of that. Very great customer service!!!

Ease of use and accuracy of information is GREAT but your system of setting up an automatic charge of $30 when the customer just needs 1 report for supposedly $1.00 is really whacked out! You need to make this easier and seamless. It feels like fraud when you think you are buying something for $1.00 and a $30 or $31 charge shows up on your credit card. This should not be. Please fix this and I'll be happy to recommend your site to a lot more of my friends and contacts!

Great customer service! They took the time to listen to my concerns and resolved the issue quickly and professionally. I really appreciate their help and how they made sure everything was taken care of. Thank you for the excellent service!

Excellent experience! The website was easy to navigate, and I was able to quickly find the property documents I needed. The records were well organized, easy to access, and saved me a lot of time. Everything worked smoothly from start to finish. When I no longer needed the service, Rachel was incredibly helpful in assisting me with canceling my membership. She made the process quick, easy, and hassle-free while providing excellent customer service. I would definitely use Public Data Records again in the future and highly recommend them to anyone needing reliable property records.

David was helpful and efficient when reaching out to cancel my account. He was responsive and got straight to the point. I appreciated his timely execution.

I saw a total price on the options which had a one time one dollar option. This was very misleading with pricing and packages with a built in hidden subscription. Good customer service for refunds but overall be careful.

I was unexpectedly charged $30, so I contacted the customer service team for assistance. Their response was impressively fast, and they handled my issue in a professional and efficient manner. After I explained the situation, they quickly reviewed my account, confirmed the issue, and resolved everything within about five minutes. The representative informed me that my account would be closed as requested and immediately processed a full refund of the $30 charge. The refund was issued back to my original payment method, and I received confirmation shortly afterward. Overall, I was very satisfied with the customer service experience. The support team was responsive, courteous, and effective, making what could have been a frustrating situation very easy to resolve.

Richard assisted me in an online chat. He took the time to understand my concerns and completely resolved them! My customer service experience with Richard exceeded my expectations! Richard was: kind, attentive, understanding, respectful, responsive, efficient, and knowledgeable.

I was very pleasantly surprised by the helpfulness of the virtual assistant, and I was able to get all my needs met. The virtual assistant was clear and concise and explained what may have happened, but eventually remedied the problem in a favorable way. I was afraid I would have to fight to be heard, but in fact, the process of responding to an incorrect charge was very pleasant.

Ryan was great is assisting my issues, took literally 30 seconds. Ryan was able to cancel my subscription that I did not even know I had and refunded me my $30.00. I would recommend using the chat to resolve all your issues.

I was just looking for any public records on myself and fiancee as I get paranoid when thinking about what people may see when they look us up, I was charged the fee and then closed my account to avoid future fees. Customer service was great and super easy to work with.

Sucks. It told me it was going to charge me 1.00 then it went to 9.00 so I backed out. Next thing you know that have taken 21.00 out of my account without my permission. Now I have to wait 5 to 7 days to get my money back that should not have been taken out in the first place. This is fraud.

Sharon assisted me today. Yesterday I used the service and was able to get the records I needed. I misunderstood what the charges of $7.00 and $31.00 were for. She explained my charges from yesterday and assisted me to close the account so I wouldn't be charged in the future. She was fast, efficient and professional.

Debra was fast and efficient and took care of my cancelation and refund immediately without hesitation. I always hate having to deal with refunds as a point of conflict and did not have to deal with it. Thanks!

Stephanie with customer service was very helpful and very efficient- Took care of my concerns so quickly and concisely! Thought it was going to be a grueling experience….Was the opposite! Thank you Stephanie!

Great Experience on accidental charges via live chat. The representative who helped me was able to look at my information via the email I provided and was able to look at the transactions and provide me with the appropriate refund to transactions I did not authorize. She was able to complete this in a matter of minutes. Thank you!

Anthony understood the mistake I made filling out the credit card form and refunded the amount I did not intend to include in my purchase. He was fast, friendly, efficient, competent, and overall did a great job handling my issue.

I had a concern about the amount I was charged for requesting a public record. The agent was very helpful in addressing my concern and resolving the issue. I was happy to provide a review and express my satisfaction on the performance of the agent and how easy it was to work with Public Records.

I have to say that I have mixed review of this site. I didn't realize that I was subscribing when I did but they made it very easy to cancel. I had googled FEMA floodplain and it gave me this site without me realizing it wasn't Fema site. I then got directed to this site and ended up subscribing without realizing. My fault but it's a bit deceptive the way you get redirected. I know it happens all the time and I should be more careful. They did make it easy to cancel. I appreciate that. I'm glad it was a legitimate site as it could have been a big scam. Be careful people.

Easy to get historical information about my house and previous owners for my records. The customer service live chat was also very quick and helpful. Thanks for your help, Frank!

David provided excellent customer service when I contacted the company to cancel my account. He was professional, patient, kind, and very efficient. He quickly reviewed my account, clearly addressed my concerns, and resolved the issue without delay. I truly appreciated his courteous attitude and the care he demonstrated throughout the process. David is a wonderful representative of your company.

​Great customer service! I noticed an overcharge on my account and reached out for help. Rachel took care of the issue promptly, professionally, and resolved it completely in my favor. I really appreciate her swift help and great assistance!

It helped a lot getting clarity on a car I was thinking about purchasing. I did indeed purchase said car. I do like my car.

Steven was very helpful. I appreciate the quick and accurate response. Thank you very much! I don't have more to write but the website required me to write more in order to submit this review. I'm trying to submit the review but they keep asking for more details; I have sincerely provided the most relevant feedback and hope that this will be accepted.

Charles... the support team member was super efficient to resolve my queries related to my title report

I had an excellent experience from start to finish. My issue was handled very quickly, and the representative was professional, courteous, and knowledgeable throughout the entire process. They listened to my concerns, explained everything clearly, and resolved my issue much faster than I expected. I truly appreciated the prompt communication and the willingness to help without making the process difficult. It’s refreshing to receive customer service that is both efficient and friendly. Thank you for taking care of my issue so quickly—I really appreciate the outstanding service and would definitely recommend this company based on my experience.

The operator who helped me was absolutely fantastic! They helped me with my concern immediately and 100% to my satisfaction. I am extremely happy with the service that I was provided and would come back to Public Records anytime I needed the service.

Very helpful and easy to cancel the subscription. Thank you for the help. Fast and friendly people. For future records, I would purchase it again.

The service is a scam - they charged me a monthly subscription even though I explicitly refused to sign up for it. But the online support is great - they explained (kinda) what happened, closed the account, and issued the refund. Let’s hope it will come.

It’s fraudulent! Said it was charging $1 for downloading a property document for Nassau County. Then wanted $7 to print it. I became suspicious and didn’t do it. My card was charged $31. I reported to the cc company and cancelled the transaction.

I looked up property information for my cousins whose father was born in a house in Boone, IA, in 1926. I created an account and got lots of information, and paid $1 plus a PDF fee of $7. I guess I didn’t understand I was paying for a package $31 and didn’t need it. On the website, George helped me is Chat and quickly refunded the $31 fee and cancelled my membership as requested. Excellent service all around! Thanks to George and Public Records for efficient and excellent service. Jeanne

I appreciate your representative canceling the service and refunding my money. I only wanted the one report on my home not a subscription. I still see the charge pending, but I will allow the 5 days for processing. Thank you for your prompt service.

Ryan was very quick and helpful. I asked to cancel my subscription, and within 10 seconds I got a text confirming it was canceled and I got a confirmation number. He was so fast. No hassle at all.

Virginia was great getting my account cancelled. But it was not clear that it was a recurring charge to start with. I thought I was ordering a one-time purchase. You need to be more clear about what is being charged. Also, it was presented as being a smaller charge, then on my bank statement 30 bucks. Be more upfront. More people would buy your service if there wasn't the dreaded "having to cancel." Not everyone is trying to be a full time detective. But Virginia was great! And super fast. Thank you!

I had used this service when my dad passed away to check on status of death certificate but it was the wrong site so I canceled but the cancellation wasn't processed and I was charged again for this. George was helpful in getting it taken care of and a refund.

Ronald was amazing!! He answered all my questions, helped me and corrected the situation. Ronald made sure I had all my questions answered and everything squared away before ending the chat. Top notch customer service!!

Was helpful in finding out background information on a contractor I was looking to hire. It’s important to know who is in your home. You never know unless you check. Better to be proactive when people have access to your home.

Somehow or another I was charged for the monthly recurring amount of $31. I had already paid $7 for the search I wanted. I contacted customer service (chat) and communicated with Ron who was able to look up my account and promptly canceled and refunded the $31 which I did not authorize. I am very pleased with the prompt attention to this.

I had an issue with a charge and I was helped in a very timely manner. I was able to get a refund on the amount that I was not familiar with. The chat system ran very smoothly and I was able to get the situation resolved in a very timely manner.

The customer care rep was quick, informative and addressed my issue completely. 5 Stars! I wish all Customer care teams were this good!

I had a problem with a possible extra charge, I contacted their live chat and immediately problem with fixed and resolved. I appreciate the fast service and it has been resolved.

I’m pleased by their fast response, and fast resolution skills. Thank you, very respectful and took the time to ask for my problem. Granted me my refund for the miscommunication and closed my account. This was convenient for me as I didn’t have to go through many loopholes trying to speak to someone.

They agreed to give me a refund of $31.00 in 3-5 business days back to my account. The rep was responsive and helpful right away.

I had no problems cancelling my account. I was shocked it went very quick and smooth. I saw a charge on my back account I didn’t realize I was going to get so I wanted to cancel my subscription. Whoever took care of me did a great job!

Did a great job answering my questions and provided a quick and speedy remedy. I was charged a fee for my records I forgot about when I only needed it one time. So I was saved money after canceling my account.

While searching for data on my property, I was quoted a price of $1 for the report. I was actually charged $31 for the report. I contacted their customer service who refunded my $31 and closed the account. Whereas I am disappointed being mislead, I was satisfied with the refund resolution.

I have been getting charged monthly for a service I used once. This was not only irritating, it was hard on my wallet. I was impressed by how quickly things were solved once I was able to speak to a human representative.

I reached out this morning in regards to another $7.00 charge on my bank account. I chatted with a young lady by the name of "Nancy" - she was very polite, customer focused and very detail. I kept asking questions and she kept responding - I'm sure I was a PAIN - but she was still very professional on the CHAT - You should give her an increase.

Richard is a world changer, professional, honest and reliable. Give that man a promotion. Just when you think it's over Richard's manager must be leading them to greatness. I had some unapproved charges and rather than nickel and dime me that made an honest assessment and did the right thing.

I needed to close my account and tried all afternoon with my email. I was able to get online and chat, and my account was closed in less than 2 minutes. It was fast and easy, and I wish I would have started there.

Something went wrong and I was charged. Russel was very helpful by working quickly to resolve this matter. He also provided all the information I needed to confirm the issue has been resolved. Thank you, Russel!

Amazing service. I signed up because I only needed a single report, and the entire process was quick and straightforward. After receiving my report, I contacted customer support through the chat feature to cancel my subscription. The agent canceled it immediately with no pressure to stay, no unnecessary questions, and no hassle. The whole interaction took just a few minutes, and I really appreciated how easy and transparent they made the process. It's refreshing to deal with a company that respects its customers' time. I would definitely use the service again if I ever need another report.

I made a mistake and thought I was being charged a total of $1 for one public record use. I emailed them and they were very helpful in refunding the $31 to my credit card. Sad to say, I am elderly and made a dopey mistake. Was very pleased with the excellent service I got on this!

I completely misunderstood and misread what this website was about. After finding a much larger charge on my credit card than I anticipated, I was able to 'chat' with an employee who helped me out and was able to get the charges reversed. I really appreciate their help and understanding.

Thanks Mary for handling, hopefully it goes through!! I appreciate you handling.

When I realized that using your service to pull a one-time vehicle record turned into a monthly subscription, I was really upset. But your chat feature made me happy but it quickly cancelled my account and issued a refund of the 2nd charge. Thank you.

I had received the charge on the bank account for $30 and I was on the website a while ago, but I didn’t realize that I had created an account and made myself active. Ashley was very good in getting the issue resolved quickly.

I want to cancel my account after realizing I am being charged $30 each month, which I did not expect as I did not intend to sign up for an account. I tried to get a login link twice, but no link was sent to my email. I then clicked on chat and was able to get my account cancelled in just a few minutes. I appreciate the help. I have not yet received email confirmation that the account is cancelled.

Quick and fast searches. Very thorough. Make sure you read charges carefully. 31 dollars is a bit much for one search. Should have an introductory price of $1.00 then if you have multiple searches, one can pay more. Overall, good communication!

Helpful site, when reviewing post-vehicle records. Used vehicle records to see services and any vehicle manufacturer recalls. I used to check for any manufacturer recalls for my 2014 Harley-Davidson Motorcycle and found what I was searching for; records on this vehicle.

Today, I experienced an issue with my account and needed assistance to resolve it. I connected with Jerry on the chat app almost immediately, and the entire process was smooth and efficient. Jerry was professional, patient, and took the time to understand the problem I was having. He clearly explained the steps he was taking and quickly resolved the issue completely. I really appreciated his excellent customer service, prompt response, and willingness to help. I had a very positive experience overall.

I requested and received a report. I thought i was being invoiced for $1 however $31 was deducted from my account. I called to request a refund and it was done in a manner of minutes with no back and forth.

I had to download one public record and then I wanted to cancel my account. I am impressed by how easy everything was on the site. It was seamless to get through all of the questions. When I went to close my account, Samantha was very quick and responsive. It was the easiest cancellation I've ever done! Well done!!

I ordered a $1 car report which after clicking the button changed to $7 and then my credit card company called me for suspected fraud and stated there was an attempted $30 charge on my card. Because I did not authorize that I had to get a new card. Public records should be free but I was ok with paying $1. But when it changed to $7 and then I was charged for $30 that is straight up fraud.

Awesome helping me. Quick and efficient customer service. The representative was amazing. I asked for a refund and asked to cancel account. I would use the services again. I really appreciate the help.

The agent responded fast, and paid attention to my needs. Each response showed that my concerns were taken into consideration. I do not know what happened on my account but it was quickly resolved. I will use this site for next time this is needed. I will pay more attention to the activity on my account and maybe use a stronger password?

Sandra was very quick to resolve my problem involving the installment fee I personally feel is misrepresented in a devious way. Like I said she did good, the website could use some work in regards to possible misconduct. Sandra 10/10 5 $tars... the website 2/10 2 $tars..

Richard helped me greatly. I was charged the account fee as I had forgotten to close my account after receiving my report. I was quickly reimbursed after a very brief conversation. Outstanding customer service and immediate action taken. Thank you.

This was much better than having AI respond and send you on a quest for answers. The person on the other end was quick and efficient and answered all my questions while researching the account. Thank you.

It was a quick interaction. Kimberly helped me so quickly that my head is still spinning. Absolutely amazing! I set up an account to find year built info on a house. It was all I needed. Through Live Chat Kimberly was able to close my account.

I recently experienced exceptional customer service that exceeded my expectations. The staff listened carefully to my needs, answered my questions, and resolved my concerns quickly. Their professionalism left me with a very positive impression.

Robert was very helpful, direct and to the point. I appreciated his conciseness to providing me with the help I needed. If other cancelations were this easy I'd respect the service industry more.

I had an account issue and Sharon helped me via chat quickly and it was a very easy and pleasant experience. I was ready for a long wait and back and forth and that didn't happen.

Excellent service and customer service! A joy to utilize for property research, and the customer service is expedient and efficient! Will recommend to everyone I know! Will utilize again when needed.

Great customer service! They helped resolve my issue almost instantly through the chat feature. I was able to quickly explain the problem and they quickly fixed it! They even refunded my money for a service not needed. 100% would recommend to anyone!

I figured it would be difficult to get the information I needed but it was so easy a caveman could do it. Not being computer savvy I was looking to get frustrated and go and fight the downtown traffic but you made it easy to do on the computer,

I had a great experience with my chat advisor. She was very helpful to me. I had no issues with getting my membership canceled, as I had no idea I was signing up for anything. That would be good to put in highlighted print.

Great service, thank you so much, will use you guys again in the future...

My agent was amazing. She helped me quickly and so easily. It was so stress-free. Thank you Deborah. After seeing how easy it is to get situations addressed so easily through the live chat I highly recommend the live chat. Was very efficient. There was no AI.

Good job, Ronald, for helping me close my account, and thank you for all you've done for this company. I was able to find the records I was searching for. Now I can confidently continue with my future endeavors.

Katherinne was wonderful, fast to respond, kind, professional, and took care of my matter without hesitation! I had requested my account be canceled previously. Apparently it wasn’t done that deduction came out of my account again. Katherinne reversed. It issued the refund and provided a confirmation number. Took a matter of one minute or two, made it simple.

Very easy to cancel account. However, I was led to believe that the cost was going to be $1.00 instead of $30.00 when I originally signed in. This information should be more clear when deciding to access records.

I recently reached out to customer service about a request and service needs. The online chat was so easy to use and the representative helped quickly to meet my needs. The chat and service exceeded my expectations.

Support was really helpful when I needed my account closed despite all the ex bs charges. I was still able to be issued a refund expeditiously.

They charged me 31$ when it only said 1 dollar but I was told a refund was issued so I’m optimistic on their integrity. I hope to be able to leave a better review. Shortly the customer service was fast and responsive I can say that much.

Requested cancellation, said yes and done. Info is sparse and involves irrelevant people. Missing lots of key info and public sourced data. Honestly a total waste of money to learn many things omitted. They should not be allowed to call it a background check.

Scott was helpful in the Chat customer service but the company should not charge for monthly access as most people will only need one report. That was not clear when I requested the report. Otherwise I would not have authorized it.

I got another charge for today when I was charged already yesterday. Jerry was able to help me with my concern about billing and charges right away. I don't even have to give him a lot of information.

Provided some of the information I was looking for. Was surprised to find extra charges on my account that I was not prepared for. I did reach out to company and they were able to refund account accordingly. Be careful what you sign up for.

Easily found all the detailed deep research information I needed. Immediate, efficient customer service. Loved the service all around. Appreciated the seamless and intuitive model of connecting text alerts with email and webpage interactivity.

Susan quickly and kindly helped me with my issue. I found a charge that I did not realized I'd have and Susan clearly explained and offer to close my account if I wanted. I did, so she quickly closed it.

The representative (Steven) on the live chat was very helpful. He was polite and prompt, there were no questions asked. I made my request and in no time Steven responded with a positive result, I couldn’t have asked for anything better. Thank you Steven!!!

I subscribed to look up my public records once and I was charged on a recurring basis. Took the live agent support and my account was closed and a refund was also given instantly. Loved the service and immediate attention to the matter. Thank you team. Best regards Jithendra

I had a confusion with my account subscription but Scoot helped me today. He was very efficient and professional and I appreciate that. I thought because today is Saturday no one will be working at the help support line, hopefully you had personnel available today, Thank you.

Representative did a wonderful job of assisting me in a very quick manner. The process took about 2 minutes and I am very pleased with the service. I appreciate how quick they were able to help me and take care of the issue I was having.

Ashley was very helpful and efficient today in getting my issue resolved with billing. I had a question about what I was billed, and she clarified it. She was also able to cancel any future billings.

Online was easy and quick to use. The representative was fast and knowledgeable. They were able to help me with canceling my account. They also sent me a confirmation email with a refund of the payment. Thanks again.

Easy to sign up, easy to cancel. Great place to find records! I found my bio dad in a matter of days, when I never thought I would. I also found my bio mother, and am still looking for my brothers. I am confident with the information I got from this site to further investigate my lineage.

The fee was quickly corrected. However, the site was confusing and caused the initial problem. Customer service was very quick to make the correction which leads me to believe this is not an uncommon issue.

I didn’t mean to sign up for requiring billing so I asked to get it removed and refunded for the $30 they took and the rep made it very easy to stop that and refunded the money. Very impressed how easy and fast this was. Thank you so much.

The chat assistant was fantastic. She took care of my request immediately. I didn't know that I had a recurring account and when I asked to end the account, she was very accommodating. The site is good for what it provides, but is not needed on a monthly basis.

The information I received was not what I was looking for. It was basic information that I could find somewhere else. The site advertises as an in-depth search so I was looking for birth information and only received the bare minimum. Customer support was good.

I’m super happy with the customer support! They helped me very quickly, and everyone was incredibly kind and friendly. The customer service was outstanding. They made me feel welcome, took the time to answer all my questions, and provided excellent support. I truly appreciate their professionalism and outstanding service. Highly recommended!

I received great service today. They have cancelled the account with no difficulties. This senior citizen really appreciates it. The person on the chat was very timely in handling my cancellation, and did not try to talk me out of it.

I had apparently signed up for a subscription service in error. Susan located my account and quickly cancelled the service and issued a refund. The refund process was quick and easy with no pressure to keep the service.

Very misleading. They tell you they're going to charge $1 for the record you're getting, then charge you $31 instead. Good news is that they were very quick to give me a refund, just waiting on the funds to get back to my account.

I accidentally got charged $30 more than I expected when accessing a housing record, and the customer service team resolved it within 5 minutes with absolutely no hassle. One of the best online customer service experiences I’ve ever had.

Thank you for offering a service that’s reliable. Most of them are not as good as yours. I was able to find the person, and there was a lot of accurate, detailed information. Thank you for your help. I have tried a few other services and did not like it because they would charge extra for everything. This site does not do that.

You were very helpful with something I didn’t mean to sign up for and straightening that out quickly. Assisted with helping me close the account. It only took moments to resolve this issue. I would recommend others to use this service.

Ryan was very helpful. I am very thankful. Ryan was very helpful to my questions and knew the answers. Offered more help if I needed it. Gave me confirmation numbers. Before we ended our chat, he made sure I didn't need any more help.

Ashley was awesome. She helped me very quickly to resolve the issue that I had and corrected it right then. She is the best, I only wanted the death certificate for a family member. They sent me everything but that and charged me $31.00, I contacted her and explained what I wanted and because they took $31.00 I wanted a REFUND and my account closed. Ashley immediately closed my account and gave me a refund. She is great, thank you Ashley, sincerely Thom **.

Truly Amazing customer service helping me out. Will come back again! Thanks, Peter, for your help! Everything was instant!!!!

The Public Records site does not do a good job indicating that it is a subscription service. I thought I was only paying for a one time report. I contacted support regarding a charge I was not aware of. The customer support specialist, Maria, quickly found my account and indicated that my account would be closed and a refund of the $31 to my bank.

They are a fake company who has no address to serve legal papers which is mandated by state and federal laws. They pay people to say good things about them, but they are 100% fraudulent and facing legal action, be warned. Do not use them. They will steal your ID and monies.

I was misled when I originally signed up for these records and access to reports. When I realized I was being charged $30 per month on a regular basis I contacted the organization and they address the issue immediately and refunded by payments.

I did want an report and expected to pay $1.00 and it was really $31.00, which was correct immediately. In the future maybe give people the option for the 1 report or the subscription for additional reports. AND MAKE IT CLEAR..

Pamela was very professional and took care of my issue right away. 5 stars! My issue was resolved quickly and I am most satisfied with the outcome. I was charged a $31 for a service that I was not aware that I subscribed to and she immediately took off the charger and refunded my $31.00.

Nancy that I worked with through the chat option was quick, thorough, and to the point. She was able to quickly find my account and help solve my problem politely and efficiently. I appreciated the customer service.

George from their support team was very helpful and efficient helping solve my account problems. I didn’t know PublicRecordsData was a monthly subscription and I was charged $60. George helped me get a full refund. Consumer affairs shows that they really care about their customers.

I had to chat to cancel my account, I already had got the info I needed. The chat agent was friendly and helpful. It went smoothly and quickly. And this was after regular biz hours. Satisfied much satisfied and will definitely use again if needed down the line.

First time using this site. Was quite happy to be able to look my info up and receive accurate information. Was also happy with the customer service I received from the chat live with the concerns I had.

Amazing customer experience, so helpful and fast. I was blown away at how quick they solved my issue. I was able to get my refund in no time and they were so accommodating in helping me fix my issue.

Great customer service they were extremely helpful in taking care of my subscription I appreciate that so much. I will be sure to let people know how great the customer service is thank you. Have a great day.

Outstanding customer service from start to finish. This was easily the most responsive support team I've ever worked with. I logged in, reached out for assistance, and they responded almost immediately with exactly the help I needed. They were professional, knowledgeable, and made the entire process quick and hassle-free. It's rare to find a company that values its customers this much and follows through with such fast, effective support. Excellently done—I couldn't be happier with the experience and would highly recommend them.

Very professional and helpful. I needed assistance with an issue and a lady, named Debra, was very kind and helpful. She was quick and knowledgeable, which was super appreciated! Thank you so much!! I would definitely recommend to any family or friend in the future!

Stephanie is No. 1 - Live Chat is Friendly, Fast, Efficient and a real person! She was great today!!! I went on live chat because I had some questions about my account. I thought it was AI as she was so fast and efficient! I asked if she was a person!!! Stephanie was very polite as well. Top marks for her! - CCK

Kimberly, thank you for helping me get refunded as I didn’t know it would charge me more than $1.00 for the report I was looking for and I got charged $31.00 instead!

Great Service and easy to use!! Used this to access info on my home address. If you want to see how your property lines run between you and your neighbors you can use this website to do this. You do have to pay a small fee but make sure you read the print or you will signup for a monthly charge. But was easy to get this canceled and refunded.

I was charged for a report unexpectedly to my dismay. Contacted the company and they quickly corrected the issue. Very pleased. If I need to locate public files in the future, I will use PublicRecordsData.US.

Customer service was good to remove the charge but their process for purchasing a records search is misleading and deceptive. I was fine with and charged a $7 fee but then received an additional $31 charge that I was never asked to confirm and no receipt was provided confirming a service. It was only after researching myself the next morning that I find this is a normal practice for this company. It was easy to remove via customer service but should be more clear and have both verification of payment/subscription as well as provide a receipt.

I somehow was roped into a subscription, so I feel a little deceived somewhere along the way. Be careful when requesting records. But the chat assistant was quick and efficient in helping me cancel. So, the thumbs up is for the assistant, NOT the business.

Website was very informative with all the information I could find. They all different type of searches you can accomplish i.e. People, Property, addresses etc, etc. Even the cancellation process was easy. Thank you Nancy 😊

I was very pleased with the speed of service. My request was taken care of with no problem. Service was timely and accurate. I expected to have to spend a lot of time and money getting this information, but it was just the opposite. Quick, easy, and inexpensive. Thank you.

Agent was greatly helpful in assisting my question and help resolve my issue. Fantastic job! The agent was able to understand my issue and help resolve it in seconds. Impressive. I want to cancel my account and get a refund for my charges.

Answered my questions and addressed the issue immediately. Assisted with answering additional questions and waited until I tried the troubleshooting techniques that were provided. I did not want a monthly subscription and she closed the account and also ensured a refund was issued.

Really helpful, straightforward. And quick to resolve. I was stressed out, and they fixed so fast. They closed my account and refunded me the extra charge. It was what I expect for customer service everywhere.

Great job helping me and to the point, didn’t waste time. They assisted me and didn’t ask further questions.

The 1 star is not for the customer service, it's for the misleading and hidden costs with their service. The customer service agent deserves 5 stars. Andy I believe his name was helped me cancel my subscription and get a refund

Stay away. They kept billing my credit card long after I used them.

Website listed false advertisement regarding pricing. They charged me 30 dollars more than listed. Don't waste your time. Customer service was able to refund me quickly. But I was not able to receive the information purchased.

I had a great experience with Ronald from Customer Support. He was professional, patient, and took the time to help me stop unwanted payments quickly and efficiently. He clearly explained the process, answered all of my questions, and made sure everything was taken care of before ending the call. I really appreciated his excellent customer service and willingness to help. Thank you, Ronald, for making the process so easy!

I signed up for a 7-day trial for $1.00. My credit card was billed for $31.00 that I did not authorize or was not clear in the offer. I contacted customer service via chat. The charge was reversed. While I am not happy that the 7-day trial for $1.00 was misleading, I am pleased that customer service immediately reversed the charge. I was unable to locate the information I was seeking through PublicRecordsData.us.

The chat agent was extremely helpful to me. However, the online registration process is misleading with costs and what you pay for. As you move throughout the process, the visitor realizes the system is requiring more money for the type report they really need. Upfront costs and deliverables should be more transparent.

I went looking for a single, simple report and ended up with a monthly subscription that couldn't be canceled without chatting with customer service. Don't use this unless you absolutely can't get to the courthouse yourself.

The service provided exactly what I asked for and more. The customer service was outstanding. They were patient as I learned the system and answered all of my questions and assisted my requests. I highly recommend.

I purchased reports that I requested. I was accidentally charged the next month on a recurring charge and sent a request via chat to customer service and it was amended immediately. Prompt service which is refreshing!

Daniel was prompt in understanding the problem and resolved quickly. He understood the one time charge and recurring charge and did the quick action.

Very great website with great background information. Very extensive records. Highly recommend! This website will definitely get you a very detailed background check. All reports can either be downloaded or emailed to you. This really helped me a lot with selecting employees that are trustworthy.

I was conveniently able to talk to support about a transaction I didn’t want to occur and they reassured me that I will have a refund and the confirmation number was given. This is a good and fast responding support. Thank you for the support service.

Debra was a great help today, quickly offering support and a nice human dialogue. It can be intimidating to interact with a large entity like this, so the human touch that was provided definitely helped to gain trust in this part of the system.

My issue was resolved quickly and efficiently. I was very pleased with my service 10/10. The service rep anticipated my needs and took care of my needs.

Quick response, clear and to the point. Helped my problem! Glad they had a solution for me and provided confirmation details. This review says to write a longer explanation but I have none other than that it was all great. K cool thanks

I had a great experience with customer service and they were most helpful in cancelling my account and refunding me the $30 that I was charged. I received the information that I was needing by accessing this website as well!

Mary was very helpful in getting what I needed. I used this service for creating a permit proposal and once completed no longer required a membership. Mary was able to help me in under two minutes for which I am very grateful!

Quick and helpful. They got back to me promptly and solved my issue without much fuss. I wish more customer services were like this where I could talk to a real person and get a situation handled. Thank you Timothy