LegalShield Reviews

I have had LegalShield for about 8 years. I have called them a handful of times. They never seem to be able to help with my issue. They cannot help with child custody. They cannot help with LLC (I do not have the right plan). They cannot help any of the 5 or less problems I have called about. Time to stop wasting $$.

Conflicting information regarding if we are fully covered or will get referred to an out of state attorney for a discounted fee. I'm disgusted because I was driving a company vehicle but on my way to the airport coming home. It's a personal ticket on my commercial driver's license. Initially they said I am fully covered then when they finally contacted me again they said I'm not covered because I was at work.

They would not handle a claim while my coverage was in place, claiming it lapsed!!! I called to complaint, they told me to write. They would not give me answers on the phone. I couldn't get a manager to answer my questions. Authorities need to look into this company.

LegalShield is a highly effective scam that like most pseudo coverages proposes to provide protection against life issues, in this case legal issues. I've had traffic infractions that required defense and a recent civil suit. The issues are always non covered and a fee or referral required at a so called reduced rate. I had memberships since the late 90's when it was Prepaid Legal. Later it became universally known as LegalShield. It used to $16.95 per month, I believe it is now $24.95. You can use Avvo.com to ask a legal question and have various attorneys weigh-in and answer your question for free. You will also receive referrals if necessary. Avvo.com just will not write a letter on your behalf.

A supervisor just called me and told me I was given incorrect information and they can reprint our wills. Unfortunately our first wills are still out there, somewhere, with our personal information in them which is unsettling. But I appreciate that they are reprinting the wills that I ordered from them in July.

When you join LegalShield you are assigned to a provider and do not have the option to change to another that better suits your needs. Most questions I asked were immediately met with, "that's not in your coverage, you can hire us for $200 hourly" despite the fact I had the best coverage they provided. They were courteous in their language, but condescending at the same time. My disability was exploited and along with my financial status, seemed to be a deciding factor in how I was given help or advice. As a result I wasn't given any help whatsoever. The one time they wrote a letter, they addressed issues they knew couldn't be taken care of in letter form thereby causing my situation to become far worse.

Received a moving violation ticket outside of Houston, police didn't like that my insurance card was displayed digitally. Noted it on the ticket. Even though I have insurance on the vehicle and that portion of the ticket was already dismissed in court later, conveniently to Legal Shield Ross and Matthews refuse to defend their customer in this matter of a moving violation.

I've been a member of Pre-Paid Legal since 1995, so I've got 23 years of experience with them. They used to be a lot better, but...this last issue has really showed how terrible it's gotten. I'll just copy and paste the actual letter I sent to the provider law firm over the issue. Here it goes... “I spoke with atty ** regarding this matter of writing a letter for me today. 1st of all I wanted to clarify something from the last communication that was sent to me via atty **. This was the 2nd draft...NOT the 3rd draft on this matter. So the opening in attorney ** last communication is wrong in regards to my personal matter.

Joined LegalShield about 2 weeks ago for a legal matter that has occurred in my life. Spoke briefly for a minute with an individual to send them documents. Called back to see if they had received it. I was scolded. Waited several days to get the legal paperwork stopping an issue I was having with my landlord. I was ignored for over two weeks by the law firm that works with LegalShield. Contacted LegalShield. They did nothing about the matter, finally they put me in touch after two weeks of original contact with an arrogant snot nosed attorney named Kenley ** who would not even allow me to answer a question or to explain my case or to answer anything.

I contacted LegalShield for an issue that I was having with my landlord's management company, Meybohm Realtors. My air conditioner stopped working (June 3rd 2018) and it took them a week to replace it but when they finally did, it wasn't installed correctly and caused my electric bill to be extremely higher than normal. I contacted Meybohm almost daily complaining about the unit, that it wasn't working properly and after several weeks of enduring 90 plus degree weather, they (Meybohm) sent out a Rheem representative. The Rheem Representative stated that the unit was not installed correctly and there were several things that needed to be done over before the unit could cool properly. The unit was finally repaired properly on the 27th of June. During this entire time the unit was running constantly causing a rather large utility bill for myself.

ZERO stars. I got a notice in the mail yesterday that LegalShield charged an unused savings account of mine for whatever. Since it is an unused account and has the minimum $5 balance the bank charged me $32.50 to pay this fraudulent charge. I contact the company and my email address is not affiliated with any of their accounts. Obviously someone stole my identity and somehow got ahold of my account number which is an unused account. Absolute fraud.

I have been a member of LegalShield for several years now. I called LegalShield in 2015 for the name of an attorney to represent me in a lawsuit against the owner of mobile home park that we live in. The park manager made me help her and her boyfriend trim a damn tree and I was injured trimming the tree. I did not want to help the park manager for several reasons one being the fact that she and her boyfriend had been drinking all day and continued to consume alcohol while we were working but I do not drink. Also the boyfriend had no clue how to trim a tree properly and he was cutting 20 to 25 foot branches off at the trunk of the tree instead of cutting them in smaller sections. I told them the tree was too big and they needed to call professional tree trimmers. I turned and started to walk away but the park manager grabbed my arm and threatened me so I was forced to help.

I tried logging in to IDShield with my ID membership number, birthday, name and address and it does not find my info. I cannot find my member ID for LegalShield though I get the email every week. I have been a member I think since 2015 Maybe longer. I pay autodraft every month and have for years. Why is my IDShield number not recognized? I got if off an update letter from y'all. I just wanted to find out my LegalShield membership number, now I want to know why none of my info is recognized.

My husband signed up for legal shield thru work. Filled out the package and application and approx 2 weeks later we received a package in the mail with our account information. Imagine our surprise when we opened the package to find that we had been linked to an old account (opened without his knowledge) with his ex wife as the prime contact and listed as spouse.

LegalShield won't allow for written communications, it's all verbal, all smoke and mirrors. I was told they don't issue written communications due to liability reasons. If they are issuing advice, written communications is exactly what I need, not verbal communication that can be skewed. I am going to cancel my service.

They tell you over the phone that you get consultation included in your monthly fee and that is a lie. It is up to the attorney discretion to charge you on top of that and they never tell you this over the phone. So essentially an attorney is NOT going to do anything without getting paid in full so your little monthly fee is worthless. You are still going to pay a lot and think about it. The entire thing is a scam. Their contract protects them and no one reads this in detail so all of us stooges like myself find out later. Stay away! They will pay for this some day for lying to us.

They said that its clearly stated on thier website, which when i was looking for it it said call and nothing more. They said it is in the contract... which 90% dont read.... so oh well. Im suprised at getting a response so ill update it for that reason. Also i have not had any more attempts of payment from my card.

I was a member and sales rep for Pre-paid Legal and when I got hurt and needed their help they told me they could not help me. Only if I'm being sued can they help me. I told him that's why I have property insurance so why would I need Legal Shield. Anyway I went to use them and they wanted to charge me outrageous fees. This company is nothing more than a scam and everybody should be concern especially the dopes that they have out there selling this crap!

This company takes advantage of people who don’t have enough money to get by. I signed up to sell LegalShield because someone took advantage of my financial position, made me trust her, and led me to believe the service could “sell itself”. Before my first month was up I had reached out to my family, I had my parents reach out to friends, and I even went as far as to ask my friends if they’d share some info with their parents. They all said the same thing: that sounds unnecessary. And they’re right: this company has families buy into a service at about $50/month for 12 months a year. Unless you are constantly getting in trouble with the law, $600 yearly legal fees for NOTHING if you end up not needing an attorney is ABSURD.

Checking my credit card statement and found two charges of $99.00 and $9.95 from LegalShield, a company I had never done any business and never even heard of. Called the company, explain to a representative of what happen. He asked for my credit card number to look up the charges, which he found, apparently someone I never heard of used my CC information to purchase services from LegalShield. I told the representative that I did not know this person. I did not authorize these charges. The rep told me to file a police report and call the bank, but they were going to charge my card anyway. I called my bank and cancelled the CC, and I'm disputing the charges. This all happen today, so I will see what happens. I would stay clear of this company, seems like a scam.

I clearly asked the associate selling me the product "what is the refund policy." He said 30 days trial period. I called two weeks into signing up, and LegalShield say "starting April 1st, it is 5 days cancellation policy." Huge scam.

When in need of legal service Legal Shield “ALWAYS” denies to represent me saying it’s not covered. The last instance is I have been refused representation for a speeding ticket I received. I’m beginning to wonder what is actually covered and what I’m paying for!! However they do give me the option to obtain representation at a discount.

We love LegalShield. All we can say is, LegalShield is great for people who are in low and fixed income like us. Attorneys are very expensive and most people cannot afford it. LegalShield is a lifesaver.

LegalShield assigned a law provider to us for a consultation for a tenant/landlord dispute. We vacated our four year rental home on the false pretenses that the landlady wanted to move in. She rented the property within two weeks of our departure. The greedy landlady also retained our $1200 security deposit. We left the house in pristine condition, had the premises move-out detailed cleaned by a team. We took 32 photos of every room and appliance to proved the condition. There were no damages or breakages. The case was handed to an attorney who mishandled the trial prep from the start and was subsequently fired after incompetent work and the complaints of multiple unhappy clients, What we were told "appeared to be a straightforward case,” we paid the $2300 represented as the fee for 10 hours work. We were led to believe that there would be no further charges.

I know this service guarantees an attorney returning my initial call within 8 hours as a consumer, 4 hours as a business owner and a document review within 3 days. Imagine my delight when I had a lease document review back within hours of my initial call and email of forms! It's amazing what all attorneys can do to simplify my life when I can seek their advice without first determining the financial importance outweighing the cost!

I am a LegalShield member, I greatly enjoy my membership, it is very helpful if you know how to utilize it. It's not a magical fix all overnight solution, which is what I'm assuming most people think when they purchased their memberships. It's not free, no lawyer is just going to represent you for nothing but it clearly states in the sign up process that members are guaranteed a 25% preferred member discount from the lawyers they're referred to, you still have to spend out of pocket money for legal representation.

The first lawyer I was assigned, Mark ** of Rockford could not read the documents I gave him. The second lawyer assigned was Frank ** of Batavia who had me drive 60 miles to tell me he would not drive that far to represent me. The third lawyer I was assigned, Steven ** of Skokie has some serious negative reviews concerning his lack of honesty by former clients. I was able to talk briefly with him twice. I emailed him all the court documents he needed. After that, many messages I left with him was a waste of time. We had an agreement that I would call him March 2, 2018. I called him twice that evening. He ignored me. LegalShield's law firm, Shimanovsky & Moscardini, Ltd. refers you to a lawyer they don't screen, obviously.

This is the easiest way to have an attorney 1 call away, no guessing or stressing and you have access to an entire network of paid legal providers. Lots of membership perks that cover the membership fee for years. You get discounts from 400 different national companies all from the convenience of your phone. Ask LegalShield requires no login and is free to download. You can find answers to questions like:

Have been a member since 1985 and have been happy with every situation the attorneys handled. It was quick, and resolved. We were able to save thousands of dollars because of the membership on one situation alone. Would NEVER be without it. Thank you LegalShield!!

I've had LegalShield for 7 years. I have always thought they were amazing. Until today. I called LegalShield for an extremely important matter yesterday, 02/15/18, and they told me a lawyer would be in touch with me between 1-8 hours. That normally happens. However, no lawyer EVER called. So today, 02/16/18, I called LegalShield 5 times to speak to this attorney, Michelle (I only know her name because the receptionist said it), and the receptionist tells me she's always on the phone. So now it's after 5, on a Friday, and a lawyer has never called me, not once. This is the first time LegalShield has ever done this to us, but it's enough!! This legal matter we're dealing with is important and them ** around is costing us time. We've paid for this membership for 7 years, and now when we need them they suck!!!

This membership is amazing! Once I realize that attorneys don't magically fix the situation things got a lot better. My expectations at first was they were going to fix everything then after speaking with the person who sold me the plan I completely understand what the membership is and how to use it. I love it.

I have had my membership for 4 years now and it has always been a great support for me and my family in regards to have our rights protected. Two years ago my apartment complex tried to kick me out for an ad I didn't post on Airbnb, but when I called my provider law firm and explained the situation. I was given a 3 days notice to leave the apartment but instead I received an excuse letter from the administration management for the mistake.

Every time I'm given the opportunity to utilize these services, I am truly astonished at the professionalism and quick turn around I receive. As soon as I became a member of LegalShield and contacted my Provider Law Firm, I knew I had to let my good friends and family know about LegalShield!

One of their associates apparently submitted an application for Legal Shield using my payment information. My debit card has been fully in my possession. I had never heard of this company before checking my bank statement this morning. Apparently I paid for some random man's account, a man's name I've never heard of before. I told them that this was NOT an authorized charge, provided a front side copy of my VISA debit card showing the card number was mine (not this strange man's), and a copy of my bank statement showing the charges. I was charged $99 for what I assume after researching, an account for him to sell Legal Shield. I've filed a police report, identity theft report, and my bank is investigating. LegalShield on the other hand is not cooperating. They want additional proof from me that the debit card is in fact mine. I'm not sure what more I can prove to them without further violating my own privacy.

I was using the internet to search for a way to find assistance with completing a very simple legal document (a title of transfer) out of state. I stumbled on a site that lead me to a LegalShield salesman who swore to me that the purchase of a membership would result in the completion of everything I needed done without further cost. I let myself be talked into it but very soon found that the purchase of a membership only entitled me to a discount on the legal services of the company they referred me to. I immediately canceled my membership which they were willing to do but when it came to getting a refund of the membership fees, this proved to be an entirely different matter. They said I need to submit a request for a refund separately which I did but so far my request has been completely ignored. Don’t be fooled. This is a scam!

They promised free first consultation, never got it. In fact they were charging way more for the first consult than other attorneys outside of Legal Shield. I knew it was too good to be true. They don't help like they promised. I should've read the reviews first.

I was recruited by a representative of this company. In his ad it said "Would you like to have those old traffic tickets resolved". I replied and spoke with the guy who assured me this service could do that. After receiving my membership numbers, I called the attorney selected for me and was told "since you got the tickets before joining, we can't help you unless you pay for it". I called and asked to cancel and for a refund. It's been well over a month and no refund yet. I called and emailed my request again, a supervisor called me and got my information and story. Still there has not been a refund yet. Just a lot of "it's being processed" replies. I would caution anyone NOT TO USE this service.

I was not allowed to have a phone consult with an attorney unless I sent over documentS first. I repeatedly advise them that I did not have documents. I then spoke to another attorney in the same practice. He said that I did not need documents but then proceeded to argue with me (because he was curious), to why I wanted to talked to an attorney about an issue he already gave me his opinion on. His job was to refer me to a MD attorney who knew MD laws. Customer service was rude & argued with me for 2 wks. Finally, when I got the contract in the mail, I called them and asked them where in the contracted it stated I needed documents. After a long hold, a snippy rep got on the phone and said that they finally canceled my membership & refunded my money. They are deceiving and dishonest but they didn't get my money!! Stay far away from these scammers!

I attempted to cancel back in July of this year after my assigned Lawyer didn't get back with me after a couple tries. I even informed them it was over a will and time sensitive. I was also going to be involved in their MLM program but decided I could not effectively promote something I didn't believe was beneficial. I confess, I USED TO FAIL to go over my bank statements carefully but I did this month and found [in December] there was LegalShield, taking out money STILL. I guess they taught me something, always double check your statements! Everything they sent me went to spam so I had no way of knowing I was still with them.

I immediately asked for a refund $140 roughly in total which according to their policy shouldn't be an issue (they don't refund the $100 state fee I had to pay when I set up with them. Isn't that swell). I got no response. They just sent me an email letting me know it was cancelled. I followed up with another email 2 weeks later asking about the refund and got ignored. So I submitted a BBB complaint, yesterday I got a call from customer service regarding that complaint stating everything was cancelled and they would refund everything minus the $10 nonrefundable fee (scam fee) and obviously the $99 state fee since that wasn't paid to them, mind you I was ok with this. I didn't expect them to refund that stuff.

I bought LegalShield for one thing - cover me from speeding tickets. After almost a year of paying the monthly dues, I finally get a speed camera ticket and send it in with the app. The lawyer calls me and says, "Good news. There are no points for this, so you can just pay the $40 online." I asked her if she could just get it dismissed. She responded I could request a hearing and pay $100 per hour for legal representation... Isn't that what I'm paying you for? I then asked what tickets they do get dismissed and she said she could answer that because there are no guarantees. Frustrated I just paid the ticket online. At this point I'm not seeing value for my monthly membership and will be cancelling the service.

I subscribed to the credit monitoring service provided by LegalShield but was never able to avail myself to the service because of technology issues on their end. After three attempts to fix the technology issues I asked to be refunded the one month amount paid of $19.95. I received $0.66. The experience was a complete debacle. I have since easily joined a competing credit monitoring service.

I was dissatisfied with my service, and have tried to cancel my account since JULY of 2017. It is the most impossible process ever, I am STILL being charged. They refuse to help you via phone, or email. I have even sent a certified letter to the mailing address. STILL CHARGING ME. I would NEVER recommend this service, EVER.

Heard about Pre-Paid and now LegalShield for years - decades even. Always liked the idea of being able to ask legal questions without imposing on friends or friends of friends or posting on forums and getting people's experience but they aren't lawyers. Finally signed up recently (2017) when we had a small car accident. The staff there was very friendly, competent and talked about all the benefits - hours on top of hours for tax audits, wills, etc.

I had never used an attorney when I was shown this legal plan. My brother is an attorney so I thought I always had a "hook up" if something ever happened to need one. After talking with my brother about it, I found out he only practices 1 area of law in 1 state and unless I needed help with internet commerce law, he couldn't even help me. For under $20 and no contract, I figured I had nothing to lose.

I've had Legal Shield for a short time, but have called them on numerous issues ranging from being denied 60 days for section 8 to advice on how to submit things to family court. During that time I've lived in two states. While in my original state I was often told to call the courthouse to find out the answers to my questions as every courthouse is different. In the new state they just didn't know what my rights were. The first lawyer googled it while we were on the phone to find out. While I was googling, I found information that said they have to give you 60 days by law, but she found something that said 6 months from the time you port. I called back to show I hadn't been given either, but the second lawyer wasn't aware of what the first had said, and also wasn't sure what my rights were.

I have been paying monthly fees for this service for almost a year when I finally needed to use the service. I was referred to their firm Bervar & Jones in Hawaii because the matter was related to a condo in Hawaii. The matter was extremely simple, it involved reimbursement of 2 AC repairs totaling $1017. Right from the beginning there seemed to be lack of interest in helping me. What the attorney was very good at was to mention 2-3 times in every conversation that I need to become “their client”. I thought I already was thru Legal Shield but obviously they didn’t see it that way. With the Legal Shield membership I am entitled to free phone consultation, review of 15 pages of documents, and a free letter to the opposing party (the Condo Board) in this case.

Terrible company, terrible services. Just do a Google search for reviews. LegalShield is just a pyramid scheme where they earn commissions from other people trying to sell their services. People who have never even used them. They try to weasel their way out of absolutely everything with some loophole in your contract. When they actually do try to offer advice, it is from a cheap, inexperienced lawyer who knows nothing about what he is trying to advise.

They will have their attorneys, that cannot be bothered otherwise, write very poor letters on your behalf (if you are lucky). My last 3 letters were never written and I was allegedly terminated by the company in March of this year. In the letters that were written on my behalf, one literally stated: "Mr. X (me) has informed us that you have committed malpractice. Accordingly we demand $35,000. Any payment or correspondence should be sent directly to him as Mr. X has not retained us."

Member for over 18 Years. My case is not a criminal matter - If you are in B.C and they try to make you feel like this is all your doing I here to tell you it is not you. It is THIS office! In the past this service was fantastic! In the last 2.5 years, it has turned to **! That's some ego you have TIM! I am sure he is burnt out and he needs to retire from the law! I know others have a similar encounter with him. I am not the only one who has made a report on this angry, disrespectful male. Another has shouted at me too but he was very good in the past. I will not mention his name. The reason for the 2 stars is that this service use to be top notch. It has significantly declined. I would not recommend this to people in the B.C Canada area.

I recently got 2 tickets at the same time, but two different tickets. One for speeding and one for having a radar detector visible. I called LegalShield to take care of my speeding ticket - but all I was given was advice on getting an attorney at a discounted price to take my tickets to court. I was told that LS takes care of traffic tickets - and the reason they gave me was "because I got a ticket for the radar" along with the speeding ticket - so they would not take care of the ticket. I'm confused; I've had LS for many years and only have used them twice - one would think they would help me with my issue - if it is a fact that LS does take care of traffic tickets (confused on to keep / or get rid of LS). By the way, under normal circumstances, I give LS a 5 star rating - but not for this issue...

I literally knew my rights and the law better than Legal Shield. I felt pressured into signing up, but I figured they were hungry and this would help get my issues resolved. I paid the $29.99 fee and scanned all my documents. The woman on the phone (Trina?) told me a few days later that she had only reviewed 15 and that's all she's obligated to review. Then after trying to talk me out of suing for clear documented violations of my civil rights she referred me to a lawyer who will charge me thousands but I get a sweet Legal Shield 25% discount.

I have had LegalShield for almost 6 years. I had ran a stop sign. I send over my ticket to my law firm. The attorney called me back in less than an hour. He told me to send him a money order for ticket and he would go to court for me. I watch 3 grandkids and can't go to court. My attorney went and my ticket got reduced to a parking ticket. No commute, no hassle, no points insurance rates low for 3 more years. Thank you LegalShield!

I have been a LegalShield member for over 10 years and my wife an associate for nearly as long. I acquired my membership through a friend who was an associate and sold me the product. My wife was notified that she was being laid off from her job on Thur 27 Jul with an effective date of 31 Jul 2017. Her employer offered the LegalShield services and she acquired "her" membership through them (invalidated effective 31 Jul 2017). Due to the complexity of the given "Separation Agreement and General Release of Claims" provided by her previous employer, we decided to request legal counsel to have it reviewed by the "only one firm" that we can go to as assigned by LegalShield in our area, but we did so using my account (she is added, as my spouse) which is not affiliated to her previous employer or to any other organization at all (I did not establish it through my employer either).

I admit this is my own fault, I didn't look into what I was buying. I went on what I THOUGHT I knew, what it sounded like it was from the way it was explained to me. I THOUGHT I was paying a monthly fee for having a lawyer or a lawyer's advice available, seemed like a deal, right?! I called 3 times in 3 years but, the LAST (third) time I called, I realized I'd been foolish! My husband and I want temporary custody, uncontested, of our grandson. I called and they emailed me the paperwork we need to fill out. While I was completing the paperwork, and I want to be SURE it is correct. I called to confirm who is the "Respondent" and who is the "Petitioner." Their answer, for a reduced fee they could put me in touch with an attorney who could answer that question?!?! Seriously?!?! The reason they can't help is that if they gave me advice that affected my case, it could come back on them... SERIOUSLY?!?!

I just signed up and changed my mind not even 15 minutes after paying to join the membership. Customer service was horrible. They advise you that you have to provide a written statement canceling services in order to be refunded. This is just another way to not give people their money back right away or discourage people from requesting a refund. Just giving people a hard time. They can charge your card right away but if you want a refund you got to submit an email or fax requesting cancellation and then wait 15 days to be refunded. Bad business. I don't recommend this. If you are receiving this type of service there is no telling how much more money you will lose behind their scams. Do your research. Every dollar counts. Dave Save yourself the headache.

I have been a member of the Prepaid Legal Service for a very long time. Recently, I contacted Prepaid Legal (now LegalShield) with an issue I have with the San Angelo ISD. I was told that my representative was Ross and Matthews and that their representative in San Angelo was Griffin **. When I contacted him, he told me that he could give me advice, and he has reviewed some documents for me, but because his firm represented the San Angelo ISD, he could not represent me at hearings. I can understand his situation, but the fact is that I HAVE PAID FOR THIS SERVICE! Why am I now left in the cold? I have a contract with Prepaid Legal (LegalShield) and they should be FORCED to honor it EVEN IF they have to pay someone outside of their firm to do it!

not only did I not get refunded, I was billed for 3 more months. I canceled my membership, but not before they billed me for 3 more months. Waste of money this company. Do yourself a favor and find a good local attorney you can turn to.

I received the contract in the mail for LegalShield but I never signed up for it - and a charge appeared on my credit card. I immediately contacted the CC company to notify them of the unauthorized charge and contacted LegalShield to inquire as to how I got these and to cancel. They contend I went to their web-site and signed up. No, I did not. I don't need the representation. I have been watching all my CC accounts for more ID theft type of charges and nothing shows up. I can't get them to refund the charge although they acknowledge they will cancel the account. This smells like a scam. Be careful.

The attorneys have always been very friendly and helpful. They call back in a timely manner, even after hours, to make sure we are taken care of. We have had the service for 32 years and it has saved us a lot of money and given us peace of mind. I wouldn't be without it.

I emailed member services to ask the simple question, “If I need to make minor changes to my will, created by LegalShield, is there a charge, or is that included in my membership?" Member services could not answer this simple question! They advised me to contact my provider attorney firm. I didn't want to spend an hour getting a reply to the voice mail I would have had to leave, I just wanted a simple question answered. The time that I have used my provider attorney, or visited their office, they were unfriendly and condescending. Who wants to put up with that!

Dempsey, Roberts & Smith, Ltd. are the problem. Dempsey, Roberts & Smith, Ltd. SUCK! This is my second attempt to use this law first and my impression is that they do their very best to avoid helping clients. I called and spoke to what I suspected was a Legal Assistant who would not pass me on to an attorney until I explained the nature of my requirement. I wanted to have my Family Trust and Will amended, but they insisted that I first start by completing a new will form, submit it to them, and then they would consider the Trust amendments. I asked to be referred to a local attorney, and they would not do this without everything going through them first - i.e. they were demanding that I start the process from scratch. Where is LegalShield when we need you? What is the point of having a law firm 1,000 miles away in Henderson, NV? I have signed up with ARAG - much better options, and they have LOCAL attorneys that I can go and visit.

This is a disgraceful company to do business with. Shameful and Disgraceful. In March of 2017 I called and cancelled my two accounts and was given to understand that such cancellation had been completed with immediate effect. At that time I was given no instructions on any requirement to write to confirm the said cancellation and therefore relied on the honesty and integrity of the LegalShield organization to carry out the cancellation as agreed with your telephone based employee. BIG mistake!

I had PPL/LegalShield for several years prior. They started dictating letters to send on my own behalf, when I started getting frivolous lawsuits filed against me. I owned a company - Easy target. Right. I had a home mortgage with Litton Servicing LLC, collecting the payments. During my business shutdown, I got a couple payments behind. Litton said to hold my payments, they would "modify my mortgage."

I was billed $21.57 by my website hosting company for php 5.5 support. This "support" was never asked for or ordered but they still billed me. After getting this bill twice and dealing with "customer care" for over an hour I called my law firm and had a letter written on my behalf. The result was a refund of my $21.57 and an email and call from the VP of customer relations insuring I will never be billed for this support again. I feel powerful with my LegalShield membership and will never be without it.

I worked with a Louis ** out of Cincinnati, Ohio after hearing good things about this company. He was unprofessional, and appeared to not be educated with this product. I was referred by friends and family, and still decided to move forth. Louis was unable to sell me on the product, or make me feel comfortable to buy, and when I expressed this with him, his mood changed. He became passive, aggressive, and raised his voice. I ended the phone call at this time. Do not buy LegalShield, and do NOT have Louis ** assist you! STAY AWAY!

I continue to have problems with LegalShield. I was referred to an attorney for an auto accident case only to learn that they are not required to offer any discounts on contingency agreements. I called their corporate office and was told that's just the way it is. Also they limit referrals to three attorneys so if you aren't happy with a firm's high rates they will cut you off and you will be on your own to find a firm to represent you.

There is absolutely NO WAY that all of these 5 star reviews are legit. LegalShield dumped the name Prepaid Legal because they had such a bad rep and it was totally unsalvageable. They treated me like utter garbage. Once I hit the 5 year membership (maximum benefits) mark, I got sued. Did they give me ANY representation? Of course not. This is the second time it has happened. I complained and they canceled my membership. UTTER BS. If you want to get screwed over and then not protected when in legal trouble, sign up and pay your dues regularly. When it comes time to use them, do NOT expect them to be there. I have a complaint against them pending with my state's Dept. of Insurance. I will NEVER sign up with them again.

Friday, March 24, 2017, at 3:30pm I called the AZ law firm on a personal legal question, nothing urgent, and did not expect a response until Monday. At 1200 noon, Saturday March 25, an attorney called! The attorney said she wanted to not have any calls from Friday waiting for Monday. I was very happy she did. Where else can you get an attorney to call you from their office on a beautiful Arizona Saturday? Attorneys get a bad rap most of the time so here is one that wanted to take the one step beyond the requirement. LegalShield rocks!

After fleeing a terrible roommate situation found out I was being charged with petty theft. After many phone calls, where I repeatedly stated that I had a deadline I was repeatedly told "you only called a few days ago", Yes, but it took that long for your reps to get me the info to sign up. I was sent to the wrong department - again told the fault was mine for calling so late. The advice I was provided was basically, "Wow. this would be a tenant issue.". Yes, yes, it would be - didn't expect that piece of knowledge to take days to become clear. After advocating for something a little better, I was transferred to the right people, who then gave me the same advice as a friend gave me earlier in the month. The friend had quoted Judge Judy. After all this I missed my deadline, good thing I was able to extend that. What a waste of my time, energy and money.

Are all these good reviews on here written because they were paid to do so? I have gotten less than satisfactory service from LegalShield. Their website says they write letters on behalf of the client, but when I called the attorney for LS, they said they do not write letters. What am I missing? I am having issues with my township and LS defends the township more than me. They do not want to get involved in any of my issues.

An associate with LegalShield had signed up several people from my place of employment and town as new members; however, it was disappointing to learn that the law firm, Mattleman, Weinroth & Miller, P.C. that is assigned by LegalShield in the State of New Jersey, does not have Spanish speaking attorneys, nor do they accept interpreters to speak on behalf of LegalShield Spanish-speaking members.

I have their service for 3 years and after my experience I could never recommend LegalShield and believe it has horrible customer service. Let me elaborate. Not one, not twice, but over three times when I ask for their help to write collections letters, they could not write a letter of any real value. For example I needed such as a Civil Theft collections and they could not even write not even the stern language of Notification for protection of Documents under penalty because they were not my lawyer. However, the claim they are there to provide legal help. Regardless, I offered the pay them extra. Heard no and no. I even went straight to the supervisors etc, but they all declined to take my money or write the collection letters I needed.

I used this service to file and conduct a lawsuit against a state under the ADA in federal court. The law firm talked with me for over a year via phone consultation and I never was billed. The attorney for the state offered to settle out of court and I accepted. I consider that a huge win for me and workers of America!

LegalShield associates and providers truly go the extra mile to help people. They care and listen and the customer service for members is exceptional. I've had the best experience with them and will lean on them for life.

I cancelled my membership in writing and LegalShield continued to debit my account for the monthly fee. I spoke to them several times and wrote them two other times. 30 days after speaking with them I wrote a demanding email and said I would file a complaint with the BBB if it wasn't resolved in a week. I received a response to please give them more time. So, I gave LegalShield 40 days to resolve the situation.

I've waited for a year to write this review hoping to give the company the opportunity to resolve the matter. Unfortunately as of this date there's been no satisfactory resolution. I was told by the provider firm to file for divorce in 2013. They referred me to a lawyer who took my retainer and yet refused to file. I requested another lawyer. The second lawyer took my money and refused to file. I went to the provider firm and requested they represent me in the divorce. They refused. I contacted the corporate office. The provider firm then assigned another attorney who was supposed to be an excellent attorney. He represented me for two months. He charged over $60,000.00. Yes you have it right. Over $60,000. Bullied and harassed me, didn't file for the divorce.

I recently signed up for LegalShield through my employer and was promised legal advice/help in a timely manner. However, that was not to be the case. The first time I needed their advice in regards to DCF, they misinformed me and had it not been for another attorney I contacted (free consultation from the internet) things would have turned out very differently.

Some weeks ago, my car was hit by other two cars. I called LegalShield and very fast I got in touch with a lawyer who answered all my questions and made herself available to help me in whatever I needed. It is really awesome and reassuring to know that I can count on excellent service of lawyers at any time. And more important with a team of very reliable professionals who work with love and qualified care.

I started out with a LegalShield small business membership and it has served me in so many ways: Getting out of an office lease I couldn't pay after having a serious accident with a head injury. Being overbilled for an ER visit (actually ended up with a refund from the hospital). Getting my will and trust done. Debt collection with my clients who wouldn't pay. Traffic court representation (getting my ticket reduced from 13 to 5 over) and not having to pay the attorney any extra fees for representing me. Incredible discounts on my cell phone, hotels and car rentals. I will never be without this invaluable service that has paid for itself over and over again.

Not too long ago I was served papers at my house stating that I owe $351 a month in child support. I thought it was funny because I am the custodial parent so I went down to the state with my son. They didn't seem to care. Went down the next day with his mother is still didn't seem to care. That's when I got LegalShield involved. After a handful of documents review and a few phone calls they were able to save my payments and see that I am the true custodial parent. I could only imagine if I didn't have LegalShield. At $351 a month over the course of many years they save me about $51,000. At $300 $400 an hour I could never afford a regular attorney. Thank you LegalShield.

I've had my membership with LegalShield (LS) for quite a few years now, but recently found a reason to take advantage of the outstanding service again! I was previously receiving an employee discount from my cell phone provider (the one whose main color is Yellow), and after doing an upgrade last year (2015) I was no longer receiving that discount (and I was never made aware). However, anytime I visited a store and had a transaction done, the printout always listed my discount as part of my bill itemization. Now like most people these days, I generally don't even look at my bill when it comes. I just pay it! After actually calling in one day to inquire about switching my employee discount, I was made aware that I in fact was not receiving any employee discount on my phone bill. I as a matter of fact had not been receiving that discount for an ENTIRE YEAR!

This is the second time I have trusted LegalSheild and they have let me down. Don't trust them with more than a parking ticket. Purchasing a condo in a tight real estate state like Hawaii is not easy. The attorney was polite and courteous did explain some of the challenges I was facing, as a new homeowner. I do not believe she was actually a real estate attorney or qualified to discuss my situation although she represented herself as such. Regarding the specific problem that needed to be addressed, the attorney asked me to supply some details so that she could write to the owner, which unfortunately was a conservatorship. I spent a considerable amount of time gathering the details she said she wanted.

Legal Shield is a true Rip-Off! If you seek anything in legal representation beyond a simple will or an uncontested divorce, such as complicated civil defense case representation, DO NOT USE LEGAL SHIELD. They have a close affiliation with the law firm of Riggs, Abney, Neal, Turpen, Orbison and Lewis in Oklahoma City who they attempt to refer most of their members to. They in turn pay this law firm an annual retainer of $1,000,000 or more. You will not receive any personal or proper representation from this law firm and in addition, when you complain to Legal Shield, nothing is ever done to compensate the client who is footing the bill for Legal Shield but also Riggs, Abney, an overpriced an expensive but incompetent law firm.

We have the ID Shield Membership through LegalShield and found that our mailbox had been broken into on a Saturday morning. We had put envelopes in to be mailed and the mail person had not come to the house yet. Knowing that there was a check in one of the envelopes with all of our bank information, we were very concerned. Because the ID Shield has 24/7 access for emergencies, we were able to call in on that Saturday morning, consult with a identity theft specialist and had safety measures put in place to protect our bank account and other exposures we were not even aware of. It was great that we had someone that we could call without waiting for regular business hours, get advice and protection put in place and breathe easier.

I was unaware of the services LegalShield offered, and they didn't specify. Even after I explained my entire dilemma and situation, they still led me to believe they could help me through it all. The woman on the phone (Legalshield Representative-Mary) treated me as if she were holding my hand & going to help me through this terrible experience. She walked me through the payment process, & when the payment was made, she told me she'd call me right back, but she never did, nor did she answer my calls. They assigned me to an attorney that was rude, & didn't inform me about the exact services they offered & tricked me into sticking w/ them for 4 months. When the court date came to get my babies back, Legalshield was nowhere to be found, had offered no help or guidance, and I lost my case because I wasn't fully prepared & had spent quite a bit on Legalshield. I have to wait an entire year to go back to court to get my Children back.

I do voluntary benefits. I purchased a table from a third party vendor to attend one of their corporate health benefit fairs they were contracted to conduct a company. It ended up getting canceled and the owner of the fair company offered me credit or my entrance fee of $150 back. I opted for the later but a refund never came. I called and left several messages and many emails over the course of a couple of months but never got a response. I remembered I had a legal plan from LegalShield. So, I called the service, my attorney called me back within a day, I told him the situation, he wrote one two page letter on my behalf and I got my $150 back!!! Wow!

I never really used attorneys before having this $20/month service. I didn't even realize how many "legal" questions I had until I had access to getting them answered! Recently I used LegalShield to review a work-for-hire contract written by me and another party. Within two days, I received a response and spent almost an hour on the phone as the attorney asked me questions, explained his concerns, and made suggestions on how to rewrite the contract and clarify points that neither me and the other party would even dream of. After we made the changes, he reviewed the revised draft, made a few more (very strong) suggestions, and then the other party was unwilling to make those changes.

Recently I called the law firm to discuss my financial options for a particular situation. I was able to speak with one of the senior partners, who described in great detail and spoke with me for more than an hour. At the end of the call, I knew what my options were and felt a great peace of mind. And the best part, I didn't receive a bill in the mail!!!

While my husband and I were traveling out of state. We were pulled over and received a speeding ticket. We called our local LegalShield Law Firm through our LegalShield membership and spoke to an attorney. She said that she believed that in this particular state there were no points that would be issued as long as we filed the paperwork and paid the fine on time. Because she wasn't 100% positive, she said she would do some research and get back to us. I was guilty of speeding so we had no problem paying the fine but we didn't want any points on my record. I didn't want my insurance to go up. She called back later that day and said that after checking into it, if I filed the paperwork with the court and paid the fine, which I could do online, there would be no points on my record and our insurance would not be affected.

I would never be without this membership. I have used it several times for consultation, letter written on my behalf, lease agreement reviewed before I signed. I could go on. I love how knowledgeable the attorneys are and how quick they call back. Most recent experience: I'm closing my business and had questions about dissolving while having debt. The attorney told me exactly what to do. She also said that if I needed help filling out the state forms or if I needed any documents reviewed, to call back. Very helpful.

Contingency and affordable representation - LegalShield has been an asset for what it is worth but I am not sure it is valuable when you have multiple lawsuits. I thought the law firm assigned to me would take up the cases. However, I was referred to another attorney with a discount but no contingency something I need in my situation.

I am in need a divorce, as my wife and I haven't spoken or seen each other in 4 years this should not be a problem. I contacted LegalShield and discussed what they do and what I required. At the end of the conversation both parties had agreed and I joined. Having waited the 90 days and paid the required amount I was told the original agreement was not a doable situation, so I wasted $70 and 3 months only to cancel my membership and they have now taken an unauthorized payment that has not been refunded even though I requested it to be on Saturday and it's now Tuesday afternoon. DO NOT DEAL with these LIARS as you will pay for NOTHING.

Did not get proper guidance from the agent who sold me this policy at the time of buying it. After paying the membership for a year, I was turned down, when I needed help. They have fine prints in their contract that I did not pay attention. I am not an attorney but they are. Did not get proper support or help from any of their attorneys that I talked to. I am happy that I cancelled the service today.

LegalShield is a company like none other! Truly amazing! I grew up never using attorneys and not really knowing all the ways they could help when I don't have to think about the cost. My husband and I have been members for 6 years and we have used the service dozens of times. Our law firm has written letters on our behalf for various consumer issues, they have represented us in traffic court numerous times! I honestly will not be WITHOUT LegalShield! Great service, we recommend it to everyone! We have such peace of mind also that our attorneys are literally always a phone call away! Love the new app too!

They say you can have lawyer representation. Not so and they say you can have letters sent to the people or companies from a lawyer on your behalf to help remedy the issue. Also false and no talking to actual lawyer. Just some customer services person.

Provider services is supposed to support you with the provider firm and welcomes feedback. Mine was retaliated against by the rude office administrator at the firm and is removing my membership of 10 years. How secure can this company make you feel if they allow this without a fight?

I was almost arrested for "stealing" some broken pieces of wood next to the road which had a free sign sitting in front of them. My brother was with me and was getting arrested as well. I told the officer I would like to call my attorney immediately and he just looked at me and sort of ignored me then continued to arrest my brother. At that time I had my phone already in hand and I dialed the emergency number. A lady answered and I gave her my member number and an attorney was on the phone in about 20 seconds.

Well to start off I just want people to get their own attorney if they can. And don't use this service. I got tricked by a credit card company name Coastal Pay. They lure you and trick you to get their service and use their machine. But never tell you it's a lease machine with an outrageous price of over $300 a month for so many years with no cancellation contract!!! So when found out we got lure I try to cancel them. Eventually had to change my bank account so they cannot take money every month. So they got an attorney and try to take us to court.

So after attending a tuesday meeting, I signed up with an associate. When I needed to speak with an attorney I called believing what the facilitator stated, "You and your household are covered". Only to be told that this is not true. Then to be told that if I needed representation I needed rep/defense hours. Wow right. Who knew paying for membership to speak to someone who is not the actual attorney is pretty much what you end up with. After 2 months, I called 9/14/16 to cancel and was told my request could not be done over the phone and would need to send a written request.

Paid for membership for 2 years. Had 2 chances to use in September 2016. First case they said it was too complicated and they couldn't help or advise. Second was a traffic ticket. Because our son hadn't changed his driver's license they said "oh he's not covered because the DL is not from your state". Going to drop them and eat the 2 year's worth of fees.

This service is a scam. They are happy to take your monthly membership fee but deliver nothing more than the name of a "provider" firm. The provider firms are lazy and in my case vocal about "you only get what you pay for." LS will sometimes respond to concerns with a sympathetic phone call but no real follow-up and no "guarantee" that you actually get anything from the provider firm. Don't waste your money on a LS membership.

So I signed up, right off the bat they put my name completely wrong on the account. Contacted them and it took a week for them to finally get back to me (after hassling them). Now, I mailed my will questionnaire over a week ago, emailed them asking if they received it, and it's been 3 days and still nothing from them. I'm so disgusted with this service.

I'm basically a platinum/diamond 5 yr+ member because I have made countless on time payments in full to them. So imagine my surprise when I go to use my benefit and I am treated like absolute garbage. I was sued and they refused to provide civil defense coverage because they felt that I could not win. I hired an attorney and fought the matter and ultimately won the case pro se (without using a lawyer at the very end). So their provider firm was dead wrong and wrongfully denied me benefits.

Jarrod contacted me & we did resolve the matter expediting my cancellation & refund. However, due to the poor service when we were in need of legal help I am only changing my star rating up to a 2 & that is solely on Jerrod's helpfulness.

For problems like traffic tickets, they've been great for about the decade we've had them (they switched firms in AZ about 9 years ago). But if you call for a legal opinion, they will do everything they can to avoid giving you one. E.g.- I called a few years ago to find out whether, in AZ, stop signs on private property have the force of law. At our nearby supermarket, there's a stop sign at the exit of the parking lot onto the public street. Do I have to stop there by AZ law? The advice I got is summarized: "Well, if there's a stop sign, you really should stop. You wouldn't want to ignore it and have an accident." My Mom would give the same advice, but I am a grown man so I wanted legal advice.

I highly recommend Legalshield. They have been extremely helpful in several situations where we would have otherwise been taking advantage of from cell phone contracts (claiming phones weren't returned), traffic tickets (running out of gas), sales fraud (shipper wouldn't release the paid for product), workers compensation claims, a 3rd party at fault auto accident, etc. Sometimes you won't like the frank advice they give. But it's better than having to invest a retainer to only find out that you don't have realistic recourse.

I subscribed to LegalShield several months ago, willing to pay a monthly fee for legal help when I need it. Recently the need arose and I contacted LegalShield looking for a simple contract. When I called the response was to call Merritt Webb the legal firm they assigned to me. So at the end of the day the monthly fee is to just refer me to a law firm. Not a firm specific to my needs... just Merritt Webb. LegalShield actually provides nothing except a referral and when you get to the law firm it a fee service. For your monthly fee, you get no legal services.

Both myself and another family member signed up for this service for one year to try it out. When we filled out the membership form there was an option to pay by credit card and you would be renewed automatically annually. We purposely paid by check to avoid the automatic renewal. Unknowingly, we found out that they have been debiting our checking accounts for the past two years. Last year I did not catch it, but this year I noticed it within a week of the charge. When I called they agreed to credit me the charge made this year, but not last. They claim I checked that I wanted the auto-renewal. I asked for a copy of the form showing this, but I never received it. I did receive a check for the one year and confirmation that my membership is canceled.

My cell phone had a lithium battery discharge. The local store helped me swap it out under the warranty. Two weeks later, customer service contacted me, said it didn't qualify because of the heat damage to the port, and I owed $460. I called, they wouldn't remove the charge. I call my LegalShield attorneys, they reviewed everything, wrote a letter, and in two weeks the charge was dropped, didn't cost me anything to get that done. This is exactly the type of reason I have this membership. I've saved a ton of money over the years.

We used our LegalShield membership after being denied replacement of our windshield. We bought new auto insurance with full-glass coverage, but once we needed to replace the windshield, the insurance company didn't want to honor the coverage, saying that we had a $500 deductible. They, then sent us new declarations showing the $500 deductible (they must have forgotten that they had sent us the first declarations with the full-glass coverage stated on it) and a letter saying there was nothing they could do and we should just pay the $290 for the windshield.

I've been a happy customer for about 8 months. As a business owner it has paid for itself many times over already. My rep George ** has been REALLY helpful and there when I needed him, though for the most part I deal directly with the firms in each city we are in. I was pleased to discover it even works in Canada because I also have an office there. They are great for handling that little stuff that eats away at your budgets - issues that you might have given up on instead of getting legal advice. If I have a negative it would be that they don't always give advice in writing when you would prefer that, but the unlimited phone advice has been awesome.

I have called LegalShield's office a few times to have an attorney represent me for SSA claim being denied. The first time I spoke with someone at the Pryor offices they said that she put my information out there & someone would call me back & no one ever did. The second time I called to tell them that no one had contacted me, they asked again what it was for & told me that OKC offices handle SSA & then forwarded me to Tulsa offices.

I am writing this review to let people know what a terrible experience I had for my first time ever with a legal issue, which involved family probate. My mother died at age 93, with 3 wills on a family property; she was very ill with Alzheimer's & Dementia, very debilitating disease. I tried very hard to keep healthy and help her stay on track with life in general; but, others in my family took advantage and had her create wills that she did not understand what she had done, in the end. Well, had to fight to keep myself in the last one my family had her do, even in her illness; and I used at the time Pre-Paid aka LegalShield to help me find a lawyer to do that.

I had an issue come up not long after I purchased my LegalShield policy (Convenient, right?) and called to consult with a lawyer. The lawyer during our conversation couldn't even get the basic details of our situation right. She just wasn't listening and at one point actually accused us of criminal behavior. She was just not paying attention AT ALL.

We have been LegalShield Customers for 20 years. It was prepaid legal when we first enrolled. I was 34, married, pastor of a church, four children, and embarrassed to say, we did not have our last testament and wills prepared. We got our wills done by paying the first month fee of $17 plus a $10 sign up fee. The wills were worth $1000 for the two of us. Then they helped us with a woman who was harassing our family horribly. They guided us through taking her to court, at no cost, we won, she got her name in the paper and she stopped the harassment. Over the years, this was the singularly best thing that we have spent $17 per month on. When the economy crashed, our LegalShield attorneys helped us to save our home, by giving proper guidance. So, needless to say, with these and at least 25 other great stories of how we have been helped, we give LegalShield our five star rating and endorsement!

Been a member for a year now. Everyone needs this service, it tips the scales of justice. Earlier in the year I put my two weeks in at my job, they gave me two pay checks on my last day. When I cashed the checks, my bank decided to hold my money out of "suspicion". I called the bank and they said it would take 7 days to release my money. My very next call was to my law firm Parker Stanbury. They fired off a letter to my bank and the very next day, I got a phone call apologizing saying my money was released. Thank you LegalShield!

Been a member for 4 years as Married couple JOINT acct. Husband PRIMARY. Husband wants to cancel his. When I called and tried to continue my 1/2 (charge us each) Xavier in Ada said NO have to rejoin and lose all the banked hours. I ask "what if my husband were to die? Could I KEEP THIS?" Again, “NO you'd have to join NEW or keep paying for both" (since it’s joint) - I ask him to please ask the person in charge. Again his supervisor said NO. I think it’s a good thing to have BUT hate to have to join again. So if you’re looking to buy JOIN AS SEPARATE PEOPLE NOT JOINT, since they are unwilling to separate or make exception if your Primary should die.

I had LegalShield service for 3 years. There was prompt response from the law firm (Davis Miles), but the advice was inadequate. 9 times out of 10 I was referred to an outside Attorney in which I would have to pay extra. I was once told by Davis Miles Law Firm's attorney that they didn't know about the Arizona law in my situation. I tried talking to their attorney supervisor and was just referred to an outside Attorney in which I would have to pay extra. This is common, not just my experience but that of many other members I have talked to.

I had subscribed to both a personal plan as well as a business plan. When both my business and myself were sued in the same matter LegalShield was only able to provide me an attorney at a "discounted rate", a 50% reduction in service charges. That seemed fair enough as I had not FULLY REVIEWED the TERMS & CONDITIONS of our contractual agreements. The bottom line is that the attorney churned the file, had his own agenda and didn't perform as we discussed in our initial consultation (which is not free).

Had my children in a Daycare where my daughter was bitten extremely bad that her face and other parts of her body were bruised over and my son had bruising on one of his arms. I contacted LegalShield for assistance in seeing if I could get my money back as it was $600 for one week. They sent me over and got a letter typed up and said they give 15 days for response. After not hearing anything, I called back and they said they were giving it 30 days. Over a month passes and I call to follow up and am told that the daycare never responded and I asked why I was not called back and told option. Simply put, they said they do not do follow ups. A separate situation was when I called and asked that my home contract for a purchased be reviewed for me and was told what to look for. Not much help at all.

My foot was broken at Ft McDowell casino and I hired Edmund ** to be my attorney. He said we needed to file by 2 years. He deserted me at 1 year because he either had other cases or he wasn't interested any longer (can't remember). When I filed at 2 yrs I found out it should have been filed at 1 YEAR. HOW EMBARRASSING IS THAT! By then he was working as a Partner at LegalShield/Davis Miles and on 3-5-2012 he said to appeal it by saying it's 'unconstitutional'. So this whole court case was screwed up from the beginning. In 2014 I had a meeting with Davis Miles, showed him all the emails of proof and Miles said SUE ME!!! The man was a 'teddy bear' and now he's a 'BEAST'. Ft McDowell Yavapai Nation, Tribal Court - Case #**.

We have been fighting the city where we live because of 2 laurel oaks on our property. Before calling LegalShield, we called the city. The trees are damaging our property and recently broke part of a sprinkler system. The first time we had the law firm send a letter to the city and the city came and fixed parts of our property which was great... but the trees were not coming down... until the sprinkler system broke. The law firm then sent another letter to the city and if the weather permits, the trees are coming down because since they broke part of the sprinklers, the city is afraid that the roots are going to break the main water line which is very close to our property. THANK YOU LEGALSHIELD!!! Oh, and the city too!

I received a referral through LegalShield in Denver (Riggs Abney) to contact Kevin ** for help with a (hopefully) uncontested divorce as the respondent. My soon to be ex husband and I were having trouble making his own attorney understand we really did want an uncontested divorce and she seemed to want to escalate things and get us fighting! Kevin ** listened and acted exactly as I needed and wanted... was empathetic to my and our situation and gave me all the tools to effectively complete the needed legal documents correctly. I even was able to help my spouse complete his because his own attorney was negligent, rude and aggressive to my (then very ill) spouse... So Mr. **'s advice was timely, professional and sympathetic to our cause. His fee was very reasonable and I even got a refund!

I signed up for LegalShield and was told that any citation I previously had would be handled. Well after calling and speaking with LegalShield they have a 15 day period where they won't assist you without a fee. This was NOT told to me beforehand. I feel scammed by LegalShield, they took the money out of my account the same day. This was a complete waste of time and I was scammed!

We use our LegalShield membership all the time: cell phone bill issues, lease contracts, collections, credit card interest rate issues, home appliance warranty problems. It's great for all those little frustrating things. One time we had a letter the attorney wrote that didn't include the facts we'd provided. We called back the law firm and they had another written -- it was strong! We easily get back our $20 a month invested with one phone call. It's not perfect (nothing is) but it's as close as we've found. 7 years a member and we can't recommend LegalShield enough!

I consider myself an upstanding, law-abiding person. That being said, I utilize my LegalShield membership numerous times a year, every year, and it has always over delivered. Everyone should have one.

In the fall of 2014 I moved into a house and I found out later that a lot of stuff was wrong. A friend of mine was telling me stuff that I could try to get the home sellers to cooperate on some things. Now I did buy the home as is and didn't get an inspection, but I assumed (first time buyer's mistake) that the disclosure agreement was also a legal document. If someone says there is absolutely nothing wrong with the house then it should be just that. A lof of stuff was jimmy-rigged and I wanted to know what my options were. It's a long aggravating - I don't remember who I spoke to, but he was rude and didn't even try to help. When someone is upset it would be great if the lawyer would drop the tone and stop talking to the client like you're a moron. I would have complained sooner, but I didn't know this board was here, so I'm doing it now.

Some outfit they are!!! They scammed a 90 year old woman by charging her bank account for over 3 years before I caught it. She is legally blind and couldn't examine her bank statements. After providing all documentation including Dr's reports stating her age and blindness they continue to refuse Reimbursement to a Holocaust survivor living on a pension. They should be ashamed of themselves and if they behave that way BEWARE of their services. They would rather battle her by contesting this fraud by just continuously responding with letters of obfuscation to attorney general offices in 2 states. I guess they're just waiting until she dies. Shame on them!!!

I was a paying member of Pre-Paid Legal/LegalShield since 2010. It is now April 18 of 2016 and if you think this corporation is out to help the paying member, I have news for you. They could care less. Their claims of having experienced attorneys answering your calls and writing your letters is a complete lie. I've had an important pending legal matter for over a year. I was without a doubt a victim of a HUD housing scam. Plain and simple. LegalShield did not have one attorney that could answer a simple question. Further, they advertise how many attorneys they have at their law firms but do you think that's in the members' best interest? Nope, absolutely not. However, what happens when you call up with a legal matter that requires representation? I will tell you what they do.

I not only am a member of LegalShield but also an associate. I'm ashamed to tell people that because when I first started I believed in LegalShield. However, after 2 real estate issues, I no longer am a fan. They refuse to call me back. They put tax attorneys on a real estate issue. Due to their 'lack' of attention, I'm about to lose my home. Nothing they claim is true and they could honestly give a rat's ass about their customers while racking up $$$ every month for membership dues.

I signed up with Legal Shield to help with my auto insurance claim. All I got was the runarounds. I spoke with 4 or so different attorneys. Every time I asked to speak to the original attorney I had spoke with someone else would call. Then they referred me to an attorney who never called and when I called back I asked if I could have a letter written and the attorney said he didn't feel it would do any good. WHAT! Isn't that what you pay for? This has been such a waste of time. What's the purpose of having a membership if you can't use the perks when it's really needed.

On 3/29/16 I had received a call from Amy ** of SC Merritt Webb Law Firm who represents SC Legal Shield Members. My Intake # was **. I had attempted to gain an understanding of Workman's Compensation, so that I could educate my son whom I have listed as a joint member under my legal shield plan. I was advised of the Attorney/Client privilege which was the reason I had been assigned by the intake coordinator 2 separate intake #'s. I was not seeking direct answers for him but simply the LAW basics of WC, and she failed at assisting me because she was so adamant about my inquiry being for my son.

I had the worse attorney referral from you for my divorce. She had surgery. She was always sick stating some part on her body from stomach to wrist to headache, never answered her phone or text. She would call me the day before stating the deadline for this or that was the next day not giving me any time to get things together. When she did text or email me back it was at crazy hours like 2-5am. As if she was going to get a response at that time. I didn't get anything in the divorce as she stated because she failed to file needed paperwork in time. This was by far the worse experience I ever had with an attorney or heard of with an attorney for a simple divorce case. I would never recommend LegalShield to anyone. I spent over $4500 for nothing. Thanks a lot LegalShield for your referral.

I've called today to request for a lawyer to write in my behalf and I ended up being bounced back again requesting to call the Membership. I was turned down because that was not his specialty and that I don't have a case. I am frustrated and finally told the lawyer that I have not gotten any good service from them and he said that.. "really, you have 6 open cases on file?" This is what the lawyer told me. Exactly! They keep on routing me to WRONG LAWYERS and asking me to call MEMBERSHIP # AGAIN and AGAIN. And we all know the pattern. Good example, I asked for Patent Lawyer referral and the lawyer they referred me turned out is only doing TRADEMARKS so I ended up outsourcing another lawyer outside the Legal Shield since this is totally a waste of my time. Maybe before you analyze how many "cases" I called, you should see the trend why I did that. Completely waste of my time.

I had an issue with my LegalShield membership, and instead of addressing it, they cancelled my membership all together and wouldn't let me renew it... I'm very dissatisfied with the way I was handled by LegalShield and it is a shame because Ross & Matthews which is the provider firm offers great services. Also I had a few cases in the past where they referred me to 3 lawyers outside of Ross & Matthews, these lawyers were HORRIBLE!!! I called ALL of them multiple times, left multiple voicemails and they never got back to me. After I filed a complaint against them, 2 of the lawyers called me back and they both never took the time to listen to me and evaluate my issues, they acted as if I was disturbing them and rushed me off the phone! They were very unpleasant!!!

In Dec 2015 my gas was turned off at my house. Calling my local gas company and talking to a service representative, I was informed my reoccurring monthly payment had not been paid. The gas company had in fact disconnected my natural gas service. After some back and forth with customer service representative I was told that my gas service had been disconnected by mistake at no fault of my own. When I requested to return my service asap, I was informed that it will cost me $49.95 to restore service same day. Yes, the same day service that turned off my gas! I was not happy. Requesting a supervisor to discuss this Policy proved to be a waste of time. Not happy. I assessed my options looking to my phone for some sort of guidance. I saw the LegalShield App.

I have been a paying member for over a year. I have been paying 49.95 each and every month for this period. However, each time I call in, I have to wait "up to" 8 hours for a call back. This doesn't sound too unreasonable except when the reality of life kicks in. Like most people, I work. This means there are times when I cannot answer incoming calls, so when the lawyer finally calls and I don't answer they leave a message and I call back. Reasonable yes? No! Now I have to wait another 8 hours and this can continue all week. But when you need legal advice now, that means NOW, not in a week or whenever you finally connect.

My understanding of what I signed up for is not the service that I am getting. Most of the lawyers make it seem like I am a waste of time. When I expressed concerns about how the referral lawyer has handled my case, I am treated as if I am in the wrong and not given the opportunity to be heard.

I have used this service 26 times in the last four years and have had nothing but great service. As an associate I first visited the provider law firm just to find out about them. Obviously Consumer Affairs doesn't vet any comments made. A few of my clients have cancelled the service for various reasons, primarily because they never bothered using it. Not one ever had a problem with cancellation.

I depend on the advice of LegalShield more than those I know personally. I've had 2 sticky situations where I would have not known what to do nor my rights had it not been for my membership.

Absolutely ridiculous. I try to make my will because it is apparently included and since I don't live close to my "law firm" which is 6 hours away (one way) then they have to refer me to a law firm that is closer to sign and witness my documents/will. Great! But we have to pay 56.00 dollars per person + HST. Imagine that. So 40 monthly for a membership+56.00x2 = Over 152+HST. Might as well just get my will done by an actual lawyer and it will cost me less. Or you know, I can just drive 12 hours to go sign my paperwork! Problem solved. Not a happy customer. This is false advertising. Free will included = not unless you live close to your "law firm".

We subscribed to LegalShield about 2 years ago. During this period we have called upon the attorneys in Virginia on several occasions and they have handled our matters quite competently and effectively. Response times and follow up were excellent. Work performed was highly professional. The LegalShield app with the 24 hour emergency legal access contact button also is helpful and all 5 of our children have the app on their phones. About a year ago, we also began promoting the service as we believe that every American should have the protection and peace of mind afforded by LegalShield.

I had the membership for less than 6 months. I was pulled over for using my cell phone. I advised him that I used it to call for an emergency situation with my family. As the officer proceeded to advise me why he pulled me over and took my driver's license and registration, I remembered that I had the 24/7 access to an attorney. I called and I was connected with an attorney within 2-3 rings. I handed the phone to the officer who had a 5 minute conversation with my attorney. The officer then said "please proceed and have a nice day." The attorney later called me & he explained what he said to the officer. I was amazed with the service! That would have been an expensive ticket and expended a lot of my time to possibly appear in court.

I have been a member of Legalshield for over 4 years. I have used them for multiple things and always had a positive outcome. One of the most recent things was my son fell in Wal-Mart and busted his lip open. Wal-Mart wanted me to sign paperwork based on the incident and I was concerned I would be waiving my rights as a parent in the event there was something internal wrong with him. It was after hours for the law firm, however, I was able to call the 24/7 line and read the document to them. I literally had an attorney on the phone within 5 minutes of the phone call.

I am not trying to put out bad information about LegalShield, however my experience with them has been a runaround. I have been referred to 9 different attorneys who all say they will take the cases but when the connection of information has been passed on they refuse to speak, only the secretary. It is very sad because nobody knows whether the information is being passed back to the accused agencies and LegalShield only takes your money and does not do what they say they are going to do. For me it isn't worth it and I am going to get a total refund for failure to meet contracted services. However not everyone is treated the same. Some get better services while some don't. Good luck to those who can make it work for them. I am not having a very good experience and very disappointed that people take advantage of single families.

I did not get help with my situation. I made a complaint before i cancel. I request my money back. I talk to a supervisor and a manager - no justice. I felt that my money should be return.

Legal Shield advised that there was an email issue they had fixed the problem in a fast and professional manner afterwards.

I know this may seem to be a strange story but it's an important one for every parent. I've been enjoying the accessibility that my LegalShield membership provides for years. But one of the best ones for me is this one. My daughter, who deals with a diagnosed social anxiety, had expressed her interest in having us purchase a snake. As a parent, I want everything for my children BUT a snake? I'll admit that was on the border of acceptability. But I told her, if you do the research on how to purchase, feed and house it, I'll look into it for her. She did her duty to the letter and I did mine. Turns out the type of snake in the area in which we live actually was illegal to own (local by-laws). So I informed her about my 'search' and thought that was the end of it.

LS was fast in resolving my problem. They fixed it correct the first time. And all was covered in my LS plan.

Things happen in our lives every day where we need advice and help! LegalShield Law Firm in AZ has helped me many times with traffic situations where the issues were thrown out of court! The story doesn't matter. There are many different stories to each situation. BOTTOMLINE! The law firm went to work on my issues and I never got a bill! They have written letters on my behalf and the letter made a difference! They have written letters and they didn't make a difference! This coverage has saved me thousands of dollars where IF I didn't have it... it would have costs me that extra money! My family and I will never be without LegalShield EVER!

I recently joined LegalShield for the first time as I had a tenant/landlord matter. The lawyer wrote a letter on my behalf and emailed it to me. In the letter I found a major mistake regarding amount of money that was being claimed. I asked for a callback and on first time I was called back immediately. I was told the mistake would be fixed and the letter then posted THAT DAY. Shortly after hanging up, I then discovered a 2nd major mistake, this time regarding a wrong name of the person it was addressed to. I called again and asked for an urgent callback as the lawyer had told me it was going to be posted THAT DAY. I received NO CALLBACK.

After signing up with LegalShield to receive legal services on September 29, I decided to call to evaluate the claims made by LegalShield by getting a referral to an attorney. I called and described a general story of a case and asked the attorney about his representation fee in the court. He gave me a fee about $5000 and up for his few hours of being in the court. The saving by being a member of the LegalShield service member, according to the attorney was between $50-$100. I cancelled the account and asked my refund 20 days later. They said it takes 60 days to review the refund. They never responded my emails and finally they were forced to send me an email by many emails I sent to them to get my refund of $27 dollars of what they stated as risk-free trial period.

I have had a LegalShield membership for over nine years. I haven't used it a lot, but it has been a great service to have when it was needed. The attorneys I have spoken with have always been very friendly and knowledgeable and have clearly explained what to do in each situation. They have written letters for me when I had problems with my car insurance claim and helped me with some contract problems. It is great to have peace of mind to know that if I ever have a major legal issue, I will have a law firm to call for help.

I signed up with Legal Shield in May. Since then, I have called them 15 times for issues I wanted advice and counsel on. The attorneys called me back every time and answered all my questions. This is the first time I felt I had access to answers for issues I need help on. For 20.00 a month, this is a real deal.

1st, I had an issue with an employer taking accounts. The Parker Stanbury lawyer told me I couldn't sue because the home office was out of state. I had it happen again and when I called a year later she was the same lawyer. She said, "Here we go again" and told me I couldn't sue and she TOLD ME BEFORE. So, I asked for a new lawyer. Same story. Well, of course you know where this is going. One of my co-workers had gotten the same treatment and sued and the company and not only is it possible to sue, they settled TODAY with that person. I was then listed in the lawsuit erroneously as a defendant because I had been in the management hierarchy at one time.

I have been a member of Prepaid Legal Shield, also known as Primerica Legal Protection Program for 7 years and thought I had some peace of mind in case my Sweetwater Ranch HOA (in Colorado) overstepped their authority and became too abusive. As it turned out, I was correct. But when I attempted to utilize the benefits which I paid thousands of dollars to obtain at this point, they turned me over to the law firm of Riggs Abney Neal Turpen Orbison & Lewis. The attorney who represented me was not only terrible but also provided incorrect legal advice. The case was over an 8' X 10' chicken coop on our 35-acre lot.

Resolved privately.

My first attempt to pay for the service was rejected on the website so I came back the next morning to try again. Both times, first my credit card then my bank card were charged $29.95 each! I was charged a total of $60.00 for a bogus membership number that I cannot even access the website with. Zero customer service and after waiting on hold for close to an hour and a half total I finally got through to a human and all she did was give me a "membership number" that was rejected every time I attempted to log on.

I cannot explain how bad this was. The rules they have are very bad in my opinion. I cannot use a law firm in my city, I have to use one hundreds of miles away. They do very little other than a will. No email, it has to be fax or snail mail. They say it is for security. Not true, I made my way up to a partner and the story was totally different. I tried to fax, they do not have a toll-free fax. So guess what, long distance applies. No calls back, the salesperson that sold it to me is never available and does not follow through. By the way, only one law firm will work with Pre-Paid Legal - only "one" in Texas! Houston is the 4th largest city in the USA and no firms will work with them. Do not use them, a waste of money. By the way - if they do not like your review they mark it; "factual basis unfounded". OKAY, you get 3 stars - hope they read the comment section.

My wife & I have been members with LegalShield since Jan. 2000. We use the service about 9 times a year & the law firms have saved us tens of thousands of dollars. This has lowered the stress level in our lives & helps us make better decisions.

I love my cell phone company, and it's a national company. I've been with them for 20 years. So I have no intentions on leaving them. But even great companies have customer service issues from time to time. Recently I had a problem with billing from this company. "Customer Care" didn't seem to care. Because I've used LegalShield so many times, I realized I didn't have to go through the frustration or stress, to handle this. So I called my Provider Law Firm in Tempe, AZ, Davis Miles McGuire and Gardner.

I was recently rear ended by another driver. She provided her insurance information. A little shook up, I called my provider law firm and was advised as to the law regarding traffic accidents and how her insurance company had 30 days to settle my claim. This alone helped to calm me down. Thirty days went by and I had not received a check for the damages, so I called her insurance company again. They advised me that their insured party had not yet contacted them to explain their side of the story, and that I should just call my insurance company.

Workers Compensation at a previous job was trying to be avoided by my employer when I was seriously injured at work, and in just one phone call to them & their WC insurance company, after speaking to LEGALSHIELD attorneys, I was was correctly compensated over $50K to deal with my injury.

I've been a member of LegalShield since 2011. My experience with LegalShield during these years has been fair at best. I live in the State of Virginia. I've had several legal issues to arise during that time. The provider firm responds promptly when asked questions over the phone. I've found that their advice is not always accurate. Unfortunately you won't know this until time has passed and you've made a decision based on that advice. I've also found that the majority of the firms they refer you to are sole proprietors. On their site they claim that "LegalShield has arranged for you to have a special law firm available to handle your legal needs. This firm has been screened, is monitored daily, and is ready to handle your legal matters with the interest and concern you deserve." This has not been my experience.

I joined a company calling themselves a "Licensee" so they would not have to follow normal SEC regulations as franchises do. They were in another state. After spending thousands of dollars to join the group I soon learned it wasn't something I wanted to be involved with so I tried to act upon the Money Back Guarantee they offered. But when I did, they said "no" and pretty much said, "what are going to do, sue us?"

When I became a member of LegalShield, I was told that the law firm would return my calls within 8 business hours. That may be the rule, but for the many calls I've made, I've never had an experience when my call was not returned within an hour. I've always been satisfied with the professionalism of the attorneys and the quality of their responses. I've saved over $15,000 based on advice from or action by the LegalShield attorneys. After 8 years of membership, I wouldn't be without it!

My wife and I were going through a legal issue and was assigned a lawyer to assist. We never heard from the lawyer proactively so we would have to call for updates and the lawyer would then state they called us (LIE) because they never did. The response we always received was, "We are still researching this issue." We never got anywhere with the lawyer and we didn't feel they were taking our issue seriously. I cancelled the service and advised our HR about utilizing them in the future. LegalShield would always tell me when I called for updates on my wife and I's issue, that they couldn't discuss with me (the husband) only my wife. I do have spousal privilege. I sent a survey with my feedback and when LegalShield called, wouldn't speak to me, only my wife considering I filled out the survey and paid monthly for the service. Company is a joke!!!

I was living in Florida at the time. But I was driving late one night in Louisiana with some friends of mine and got stopped for speeding. The attorneys in Louisiana actually appeared for me in court. I got $20 off the regular fine, AND NO POINTS OFF MY DRIVER'S LICENSE!!! I was ecstatic!!!

Was being harassed by a collection agency concerning a debt that I did not believe I owed. The Lisle Rutledge law firm wrote a letter and demanded proof of the debt - also ask if the collection agency was license to collect debts in the state of AR.

If I have a question that has been bothering me about a tax issue I call the law firm. They are knowledgeable and patient.

LegalShield was quick to get back to me with a response. They requested information on the case, I sent it, they reviewed it and provided legal advice to help with the situation. I was pleased that this process only took a few days and not weeks. I appreciate all the assistance. Thanks.

I manage both my parents' care and business affairs. Every Friday, I take Dad shopping at the local Walmart for their weekly essentials, and to get him out of the facility for a change of scenery. The Walmart has allowed their fleet of electric shopping carts to dwindle and fall out of repair. Their manager swears otherwise. I wondered if the local or State or Federal laws required better reliability.

LegalShield wrote one letter to a debt collector who was harassing me, and immediately after receiving the letter the debt collector never contacted me again. They also removed it from my credit profile. LegalShield saved me over $2,700!

My oldest son died on April 15, 2015. In order to close his accounts, I needed to create and file the Small Estate Affidavit - Intestate. I didn't find the form itself on my LegalShield membership site, but I was able to find several that could be edited by doing a search on Google. I chose one, edited as I thought it needed to be with the correct personal information, and shipped it up to Kivel & Howard, LLP, my Oregon LegalShield firm, for review. I didn't want to file something that wasn't reviewed and have it rejected. Time is money and the fees aren't small. A couple of days later I was informed of one minor recommended correction and told that otherwise I'd done a pretty good job! I'm as pleased as I've always been with the services I get through our plan.

Initially, I held a membership with Pre-Paid Legal and had direct contact with provider law firm: Evans, Loewenstein, Shimanovsky & Moscardini, located in Chicago, Illinois. During the initial paid membership and Pre-Paid Associate experience, there was direct communication with the provider law firm explaining a harassing work experience during a tumultuous 6 month tenure with an organization formerly named Vanco, located in Oak Brook, IL. (Now reliance globalcom).

My identity was stolen from a healthcare facility. The person who stole it ran up a bill of 4K on a fake credit card billed to me, plus more. I spoke with a lawyer within 3 hrs and she was excellent and I won! I would never be without my 24/7 app!

I joined up with LegalShield after I came into some legal troubles. I went to several attorneys for help prior to signing up with LegalShield and no one wanted to help me. When I went to the attorney that LegalShield referred me to, he was very nice and wanted to help when no one else did. I liked the service and courtesy I received so much that I became an associate to the company so that I can get others the same reliable protection that I have. If you live in Texas, Arizona, Nevada, or California, and you have not taken advantage of what LegalShield can do for you and your family, please contact me so I can get you signed up with this amazing company. Please email me at ** so I can share with you this amazing opportunity.

Best service and people I have met. I recommend it for everyone.

I called LegalShield about a new product I wanted to create and sell. I had never done this before so I needed a lot of guidance. The patent attorney I spoke with explained what patents were all about and the associated cost, and also the option of copyrighting and the cost. He shared how to get a copyright for my product and how I could use it. He also reviewed the requirements to pay sales tax, how often I had to pay and suggested getting a DBA for my business. He was very patient and thorough and told me to call him back if I had any further questions. He wished me well with the business and told me to keep him posted on how it was doing. I was very satisfied with his advice and counsel, and it didn't cost me anything additional beyond my monthly membership fee!

Anytime I have a situation arise that I need trusted legal advice on, I call my LegalShield law firm. They are quick to respond and always very professional. Having access to an experienced law firm without worrying about how much a consultation will cost encourages me to make them a trusted partner on a regular basis so I can make informed decisions about life and business issues.

In just three short weeks of having my membership, LegalShield saved me well over $1000 in attorney's fees. I spoke with the attorney daily for a week and a half and numerous other times in that three week period. He also wrote a letter for me to a contractor that I had been having a lot of problems with for quite some time. Combined time of more than 2 hours on the phone and the letter written on my behalf were all covered in my LegalShield membership and didn't cost me a penny more! Now I need to get my will updated, at no additional cost to me. I am recommending this service to everyone I know! Thank you, LegalShield!

I had an incident where I went to a foot doctor and when the bill arrived, there were additional charges for a procedure I never had. Three calls and I could not get satisfaction with the billing assistant. Then I got a letter saying matters were being turned over to a collection agency?! I made one call to my attorney who sent a letter on my behalf stating the procedure performed and why no other procedures were necessary if indeed performed. The doctors office sent me a new bill deleting $617 of charges which my attorney pointed out was against the PA Unfair Trade Practices and Consumer Protection Law, 73P.S. 201-1 - 201-9.2. I never heard from them again. Because I had this service I paid what I expected to pay, $193 and saved myself further aggravation and a lot of money. Thank you LegalShield!

Mills and Mills and their lawyers have helped me with advice on numerous occasions. For example, I called in once with a parking issue and another issue. I got a phone call back from 2 different lawyers. That I hadn't expected, but they told me it was because I needed special advice on my other matter. I do not want to disclose my other issue, just to point out that they had my best interests at heart. It meant a lot to me and reassured me of the quality of their law firm. Another time, my brother and I had a question about Wills and Trusts. It was virtually the same question about his status and we are both members, he was given a referral lawyer. He answered all questions. We were very satisfied. I'll never give up my membership. I've been a member for over a decade so you can imagine there are many more stories I could share - from family matters, accidents, to documents and more.

My experience with the service, and as an associate has been very challenging, yet educational. The company has taught me many things about failing forward; that is, how I can make many mistakes in business, yet still be successful.

LegalShield has been a great help to me on small things getting with late fees getting it taken off by writing for a letter for me which my landlord tried to make me pay in their mistake. Because of Legalshield that was drop.