LegalShield (formerly Pre-Paid Legal Services, Inc.)ConsumerAffairs Accredited Brand
Life is unpredictable. LegalShield gives you the confidence of knowing whatever comes your way, someone is looking out for you. Whether it's with affordable, prepaid legal service that puts a dedicated law firm on your side or identity theft protection with IDShield that's best in class. IDShield is the only identity theft protection company armed with a team of Kroll licensed private investigators on call to restore your identity With LegalShield and IDShield, you're always covered.
LegalShield's 650 employees are dedicated to serving our more than 4 million users in the United States and Canada. Protect yourself and your family today.
I was billed $21.57 by my website hosting company for php 5.5 support. This "support" was never asked for or ordered but they still billed me. After getting this bill twice and dealing with "customer care" for over an hour I called my law firm and had a letter written on my behalf. The result was a refund of my $21.57 and an email and call from the VP of customer relations insuring I will never be billed for this support again. I feel powerful with my LegalShield membership and will never be without it.
Friday, March 24, 2017, at 3:30pm I called the AZ law firm on a personal legal question, nothing urgent, and did not expect a response until Monday. At 1200 noon, Saturday March 25, an attorney called! The attorney said she wanted to not have any calls from Friday waiting for Monday. I was very happy she did. Where else can you get an attorney to call you from their office on a beautiful Arizona Saturday? Attorneys get a bad rap most of the time so here is one that wanted to take the one step beyond the requirement. LegalShield rocks!
I was almost arrested for "stealing" some broken pieces of wood next to the road which had a free sign sitting in front of them. My brother was with me and was getting arrested as well. I told the officer I would like to call my attorney immediately and he just looked at me and sort of ignored me then continued to arrest my brother. At that time I had my phone already in hand and I dialed the emergency number. A lady answered and I gave her my member number and an attorney was on the phone in about 20 seconds.
When the officer turned to handcuff me I tried to hand him my phone and said, "My attorney would like to speak with you". He took a step back and told me he wouldn't take the phone. After that the attorney began to ask a series of questions through me to the officer and by the end of a 2-3 minute conversation between the three of us, the officer got back into his car and sped off. My brother and I both went home that night with no charges!!! I would absolutely recommend this to anyone and everyone. Great service.
I am a LegalShield member, I greatly enjoy my membership, it is very helpful if you know how to utilize it. It's not a magical fix all overnight solution, which is what I'm assuming most people think when they purchased their memberships. It's not free, no lawyer is just going to represent you for nothing but it clearly states in the sign up process that members are guaranteed a 25% preferred member discount from the lawyers they're referred to, you still have to spend out of pocket money for legal representation.
However if you need letters written or documents reviewed, a living will or power of attorney those are free under the membership. Pre-existing legal matters like unpaid parking tickets, divorce, child custody etc. Pretty much anything that requires a lawyer to physically be present in court would fall under the 25% discount benefit. Though you will still be paying significantly for legal representation -as would anyone needing legal representation- you're paying less for any of these matters than you would be without the help of LegalShield.
I purchased my membership out of New York and I have to say in the 4 months I've had my LegalShield membership I've have gotten loads of significant advice from the law firm out of New York, and as a father being able to get my last will and testament done for free thanks to my membership as to where if I were to have one done up by some random lawyer it would cost me upward of 100s-1000s of dollars is just awesome! Having them write letters on your behalf to get collections agencies etc to stop harassing you, even more powerful. Get the membership, learn how to utilize it properly and I promise you won't be let down! Legal matters don't get better overnight and nobody is going to represent you for free other than public defenders or conflict defenders. LegalShield provides quality law firms and yes you are going to have to pay money but it's a lot less than what you'd pay without the membership! Be smart. Use your heads my dear people! :)
Thank you so much for your kind words and we are so glad to hear that you have received great assistance with your legal matters! We greatly appreciate you being a member of LegalShield!
The first lawyer I was assigned, Mark ** of Rockford could not read the documents I gave him. The second lawyer assigned was Frank ** of Batavia who had me drive 60 miles to tell me he would not drive that far to represent me. The third lawyer I was assigned, Steven ** of Skokie has some serious negative reviews concerning his lack of honesty by former clients. I was able to talk briefly with him twice. I emailed him all the court documents he needed. After that, many messages I left with him was a waste of time. We had an agreement that I would call him March 2, 2018. I called him twice that evening. He ignored me. LegalShield's law firm, Shimanovsky & Moscardini, Ltd. refers you to a lawyer they don't screen, obviously.
LegalShield views its members as the company’s most important asset. So when you’re not happy with the service you received, we want to know. We are not showing a concern has been filed on this matter, meaning we were not made aware of this members issue. Please visit https://legalshield.typeform.com/to/pSnMnF to leave us your feedback. We will look into your concern and reach out in a timely fashion to ensure satisfaction.
This is the easiest way to have an attorney 1 call away, no guessing or stressing and you have access to an entire network of paid legal providers. Lots of membership perks that cover the membership fee for years. You get discounts from 400 different national companies all from the convenience of your phone. Ask LegalShield requires no login and is free to download. You can find answers to questions like:
Are subleases allowed? All these questions can be addressed by calling your attorney from your cell or home phone.
Thank you so much for your kind words, we couldn't agree more! Thank you for being a member! We appreciate you!
Have been a member since 1985 and have been happy with every situation the attorneys handled. It was quick, and resolved. We were able to save thousands of dollars because of the membership on one situation alone. Would NEVER be without it. Thank you LegalShield!!
We are so happy to hear about your satisfaction with our service! Thank you for being a member all these years! We greatly appreciate you!
I've had LegalShield for 7 years. I have always thought they were amazing. Until today. I called LegalShield for an extremely important matter yesterday, 02/15/18, and they told me a lawyer would be in touch with me between 1-8 hours. That normally happens. However, no lawyer EVER called. So today, 02/16/18, I called LegalShield 5 times to speak to this attorney, Michelle (I only know her name because the receptionist said it), and the receptionist tells me she's always on the phone. So now it's after 5, on a Friday, and a lawyer has never called me, not once. This is the first time LegalShield has ever done this to us, but it's enough!! This legal matter we're dealing with is important and them ** around is costing us time. We've paid for this membership for 7 years, and now when we need them they suck!!!
LegalShield views its members as the company’s most important asset. So when you’re not happy with the service you received, we want to know. Please visit https://legalshield.typeform.com/to/pSnMnF to leave us your feedback. We will look into your concern and reach out in a timely fashion to ensure satisfaction. Please keep in mind that to preserve confidentiality, communication will be made only with the affected member.
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This membership is amazing! Once I realize that attorneys don't magically fix the situation things got a lot better. My expectations at first was they were going to fix everything then after speaking with the person who sold me the plan I completely understand what the membership is and how to use it. I love it.
Travon, we are so glad to hear that you are enjoying your membership! LegalShield is a great service to have should you ever need assistance, thank you for being a member!
I have had my membership for 4 years now and it has always been a great support for me and my family in regards to have our rights protected. Two years ago my apartment complex tried to kick me out for an ad I didn't post on Airbnb, but when I called my provider law firm and explained the situation. I was given a 3 days notice to leave the apartment but instead I received an excuse letter from the administration management for the mistake.
Rene, we are so happy to hear that your matter was taken care of with full satisfaction! Thank you for taking the time to let us know how you have benefited from your membership!
Every time I'm given the opportunity to utilize these services, I am truly astonished at the professionalism and quick turn around I receive. As soon as I became a member of LegalShield and contacted my Provider Law Firm, I knew I had to let my good friends and family know about LegalShield!
We are so glad to hear that you have received nothing but the best service and couldn't agree with you more. Thank you for being a member of LegalShield!
One of their associates apparently submitted an application for Legal Shield using my payment information. My debit card has been fully in my possession. I had never heard of this company before checking my bank statement this morning. Apparently I paid for some random man's account, a man's name I've never heard of before. I told them that this was NOT an authorized charge, provided a front side copy of my VISA debit card showing the card number was mine (not this strange man's), and a copy of my bank statement showing the charges. I was charged $99 for what I assume after researching, an account for him to sell Legal Shield. I've filed a police report, identity theft report, and my bank is investigating. LegalShield on the other hand is not cooperating. They want additional proof from me that the debit card is in fact mine. I'm not sure what more I can prove to them without further violating my own privacy.
I'm also not sure what I would gain from trying to have another person's card refunded. I also find it interesting how they are demanding so much from me to refund a service I never purchased, yet clearly didn't require any type of verification before charging my card. They will not confirm to me that the account opened using my payment information has been or will be closed. They refuse to provide any information on the application I paid for. I've also asked several times for them to provide information to the police and they will not do that either.
So now I am out $99 until my bank finishes their investigation. There is apparently an Associate of LegalShield who has my debit card information, and possibly more information of mine which is extremely concerning, and LegalShield won't confirm that this account is closed or that any action will be taken. They say to work in legal services, including identity theft protection, yet their Associates are opening accounts and registering as Legal Shield representatives by using stolen debit card information. LegalShield takes no responsibility for this, does not investigate further, does not contact authorities, and will not refund the fraudulent charges to the rightful debit card owner.
As a company, LegalShield takes any indication of fraud very seriously. We launch full investigations using every resource available to us so that we may properly resolve the matter. If funds are received by way of a fraudulent action, we will provide the appropriate refund once we have confirmation of the transactions and are able to identify the parties involved.
I was using the internet to search for a way to find assistance with completing a very simple legal document (a title of transfer) out of state. I stumbled on a site that lead me to a LegalShield salesman who swore to me that the purchase of a membership would result in the completion of everything I needed done without further cost. I let myself be talked into it but very soon found that the purchase of a membership only entitled me to a discount on the legal services of the company they referred me to. I immediately canceled my membership which they were willing to do but when it came to getting a refund of the membership fees, this proved to be an entirely different matter. They said I need to submit a request for a refund separately which I did but so far my request has been completely ignored. Don’t be fooled. This is a scam!
Updated on 03/03/2018: In response to my previous review on this site in which I report that although I cancelled my LegalShield membership less than 24 hours after having been talked into it through false claims being made, I still had not received a refund of my membership fees 3 weeks later. A LegalShield representative responded to my review by saying that members who cancel their memberships are entitled to a refund of their fees. However, a month has gone by now and I still have not received a refund and LegalShield does not respond to my emails. I will report here if, in fact, this does eventually have a good ending. In the meantime, I am still waiting.
Updated on 03/06/2018: I wrote 2 previous negative reviews about my experience with LegalShield and my difficulties in getting a refund but to be fair, I now want to report that although it took 6 weeks, they did refund my membership almost in full. I can not give them high marks for customer service however as they never responded to my emails and did not notify me when they finally completed the refund. I only found out from my credit card statement.
Upon written request, the Member shall be entitled to be reimbursed by the Company the unused portion of the membership fees paid for this Contract, the amount to be calculated on a pro-rata basis over the period of the Contract. This specific refund request is currently under review and in the process of being completed as it was received on 1/30/18.
They promised free first consultation, never got it. In fact they were charging way more for the first consult than other attorneys outside of Legal Shield. I knew it was too good to be true. They don't help like they promised. I should've read the reviews first.
LegalShield members receive consultations on unlimited legal matters as a benefit of their membership at no additional cost. Members may also receive our Preferred Member Discount of 25% off the lawyer's standard hourly rate for any services that are not fully covered by the plan.
I was recruited by a representative of this company. In his ad it said "Would you like to have those old traffic tickets resolved". I replied and spoke with the guy who assured me this service could do that. After receiving my membership numbers, I called the attorney selected for me and was told "since you got the tickets before joining, we can't help you unless you pay for it". I called and asked to cancel and for a refund. It's been well over a month and no refund yet. I called and emailed my request again, a supervisor called me and got my information and story. Still there has not been a refund yet. Just a lot of "it's being processed" replies. I would caution anyone NOT TO USE this service.
As a LegalShield Member, a Pre-existing legal event is an event that predates the effective date of the membership. You may have consultation on unlimited legal matters including Pre-existing. You may also receive our Preferred Member Discount of 25% off your lawyer's standard hourly rate for assistance with any Pre-existing legal matters.
I was not allowed to have a phone consult with an attorney unless I sent over documentS first. I repeatedly advise them that I did not have documents. I then spoke to another attorney in the same practice. He said that I did not need documents but then proceeded to argue with me (because he was curious), to why I wanted to talked to an attorney about an issue he already gave me his opinion on. His job was to refer me to a MD attorney who knew MD laws. Customer service was rude & argued with me for 2 wks. Finally, when I got the contract in the mail, I called them and asked them where in the contracted it stated I needed documents. After a long hold, a snippy rep got on the phone and said that they finally canceled my membership & refunded my money. They are deceiving and dishonest but they didn't get my money!! Stay far away from these scammers!
LegalShield provides benefits as outlined in the membership contract. We have a Provider Firm set up within each state to service the members of said state. Your legal issue originated from another state other than your state of residence. In this case, our process is to review any related documents to ensure the legal situation does get referred to the correct state as well as determine benefits of how the legal situation will fall within the benefits of the contract. We understand this process was not understood originally and not acceptable, so we cancelled and refunded your membership in full. We wish you the best.
I attempted to cancel back in July of this year after my assigned Lawyer didn't get back with me after a couple tries. I even informed them it was over a will and time sensitive. I was also going to be involved in their MLM program but decided I could not effectively promote something I didn't believe was beneficial. I confess, I USED TO FAIL to go over my bank statements carefully but I did this month and found [in December] there was LegalShield, taking out money STILL. I guess they taught me something, always double check your statements! Everything they sent me went to spam so I had no way of knowing I was still with them.
I CANNOT PROVE THE NEXT PART but it is oddly coincidental. After, accusing them of being a waste of money and the only way they can keep people is to keep billing them when they try to leave. Somebody tried to get a credit card in my name in Detroit Michigan. I MEAN THE SAME DAY and my password with LegalShield just happened to be the same as that credit card [which I changed]. I had no problems before that...ever. But that is speculation but I can say WITHOUT A DOUBT, they gave me NO refund for all those months I had actually quit their service.
I immediately asked for a refund $140 roughly in total which according to their policy shouldn't be an issue (they don't refund the $100 state fee I had to pay when I set up with them. Isn't that swell). I got no response. They just sent me an email letting me know it was cancelled. I followed up with another email 2 weeks later asking about the refund and got ignored. So I submitted a BBB complaint, yesterday I got a call from customer service regarding that complaint stating everything was cancelled and they would refund everything minus the $10 nonrefundable fee (scam fee) and obviously the $99 state fee since that wasn't paid to them, mind you I was ok with this. I didn't expect them to refund that stuff.
However, today I looked at my bank account and have been refunded $40 total so far and CHARGED another $20 that I DID NOT give permission for! I sent them another email that was this time immediately responded to stating everything was cancelled (though they did list the wrong date for cancellation) and the refund request would be reviewed. If they post this charge I'm reporting it as fraud because I have lots of written documentation stating they do not have permission to charge me and they are too incompetent to fix this.
I bought LegalShield for one thing - cover me from speeding tickets. After almost a year of paying the monthly dues, I finally get a speed camera ticket and send it in with the app. The lawyer calls me and says, "Good news. There are no points for this, so you can just pay the $40 online." I asked her if she could just get it dismissed. She responded I could request a hearing and pay $100 per hour for legal representation... Isn't that what I'm paying you for? I then asked what tickets they do get dismissed and she said she could answer that because there are no guarantees. Frustrated I just paid the ticket online. At this point I'm not seeing value for my monthly membership and will be cancelling the service.
Our services aren't getting tickets dismissed, we cannot guarantee that. What we can guarantee is representation for moving traffic violations that don't rise to the level of a felony. With that being said, if you were told there would be an hourly charge for representation for the ticket you received, we'd definitely love to be able to look into this for you and get some more information because that is something we do guarantee.
We'd like to schedule a time to discuss this issue with you to ensure our attorneys are delivering the services we guarantee our members.
I subscribed to the credit monitoring service provided by LegalShield but was never able to avail myself to the service because of technology issues on their end. After three attempts to fix the technology issues I asked to be refunded the one month amount paid of $19.95. I received $0.66. The experience was a complete debacle. I have since easily joined a competing credit monitoring service.
We looked into your membership, we definitely apologize for the 66 cent refund, that's not something we like to do. We're in the process of refunding the full amount of 19.95. It will be some time before the refund gets to you, due to the method of payment, we are sending a check. As for the technical issues you were experiencing, we actually were able to resolve those about 4-5 days prior to your cancellation. We look forward to being able to assist in the future if we're able.Thank you,
I was dissatisfied with my service, and have tried to cancel my account since JULY of 2017. It is the most impossible process ever, I am STILL being charged. They refuse to help you via phone, or email. I have even sent a certified letter to the mailing address. STILL CHARGING ME. I would NEVER recommend this service, EVER.
We show you had two memberships, one was canceled in August and the other was canceled in October. For the one canceled in October, we actually refunded the last two drafts because sent one cancellation request for the business membership, but not for the personal one. Both of these memberships haven't drafted in two months.
Heard about Pre-Paid and now LegalShield for years - decades even. Always liked the idea of being able to ask legal questions without imposing on friends or friends of friends or posting on forums and getting people's experience but they aren't lawyers. Finally signed up recently (2017) when we had a small car accident. The staff there was very friendly, competent and talked about all the benefits - hours on top of hours for tax audits, wills, etc.
We had issues with the lawyer getting correct info into a letter they were going to write on our behalf. But the real 'catch' to this program is that they will give you hours of service, unlimited phone calls, unlimited incidents etc. But... 1 letter per incident. You pay for anything beyond that. Maybe you have something simple and 1 letter will do. But for a simple fender bender even, they did a courtesy 2nd letter when the other party sent back a letter. I could see this going back and forth in letters and costing more than it was worth. Cancelled LegalShield (which went smooth, in contrast to other's comments).
There's no "catch" as you say, the benefits are clearly lined out on our website for any prospective member. There is no deceit or hidden agenda there. Its unfortunate you canceled your membership before the attorneys were able to fully assist. If you would ever need assistance in the future, we hope you reconsider allowing us to assist.
I had never used an attorney when I was shown this legal plan. My brother is an attorney so I thought I always had a "hook up" if something ever happened to need one. After talking with my brother about it, I found out he only practices 1 area of law in 1 state and unless I needed help with internet commerce law, he couldn't even help me. For under $20 and no contract, I figured I had nothing to lose.
Boy was I happy a few months later when a lady ran a stop sign and T-boned us. Both me and my wife ended up in the hospital with whiplash. Because all of our injuries were "soft tissue" in nature, there were no broken bones or lacerations to show pain and suffering. It took 3 months of chiropractic visits to finally recover. At that point the insurance company offered us $1500 for pain and suffering. After consulting with my law firm, they offered to represent me or simply walk me through what to say and do to get a fair settlement. I chose to just use their advice and counsel which resulted in a final settlement of $19,000. Thank God I had quick access to one of the best attorneys in the State. Since then, I have used this service dozens of times and can't imagine life without access to my Constitutional rights.
Dave, we couldn't agree more; whether it is the small everyday needs or larger more critical situation, you have an attorney by your side every step of the way. Thank you for your kind words!
I've had Legal Shield for a short time, but have called them on numerous issues ranging from being denied 60 days for section 8 to advice on how to submit things to family court. During that time I've lived in two states. While in my original state I was often told to call the courthouse to find out the answers to my questions as every courthouse is different. In the new state they just didn't know what my rights were. The first lawyer googled it while we were on the phone to find out. While I was googling, I found information that said they have to give you 60 days by law, but she found something that said 6 months from the time you port. I called back to show I hadn't been given either, but the second lawyer wasn't aware of what the first had said, and also wasn't sure what my rights were.
I called again on a second issue with the family court and was just told there was nothing short of hiring a lawyer that could be done as I'd moved, but I wasn't told I wouldn't receive help for that state by Legal Shield before I moved. The three stars are because the lawyers were just so pleasant. I'm used to lawyers at Legal Aid hotline (not Legal Shield) yelling or being snide, or desperately calling lawyers, asking for pro bono doing the typical "how dare you?" attitude as lawyers insist on a $2,500 retainer just to start working with you, and asking for handouts is about as popular as begging for change outside a supermarket, even if in Michigan they are required to give a percentage of their time to pro bono work. In spite of only needing 20 dollars a month, at Legal Shield I was treated with dignity and respect every time I called. It was unreal how patient Legal Shield's lawyers were and how pleasant and very patient they were.
My sales representative, Angel, was also a darling man and I just wish the services had been able to help us. As for sales - I saw that someone said they were a pyramid scheme. Each old sales representative makes permanent money from the next. Each sales rep also pays $100 dollars down for a web service that will send emails and other things to your clients. I looked up why Avon and other pyramids weren't considered pyramid schemes and it turns out that if the product is sound, it can't be.
I wasn't able to see if ID Shield worked, as I wasn't on it long enough. I would have kept that part, just to see, if not for financial problems - which is why I looked into selling. I thought maybe if I sold it, I could afford to keep it. Also, it appears they honored my request for cancellation within 24 hours of my emailed (written) request, and was very happy.
I have been paying monthly fees for this service for almost a year when I finally needed to use the service. I was referred to their firm Bervar & Jones in Hawaii because the matter was related to a condo in Hawaii. The matter was extremely simple, it involved reimbursement of 2 AC repairs totaling $1017. Right from the beginning there seemed to be lack of interest in helping me. What the attorney was very good at was to mention 2-3 times in every conversation that I need to become “their client”. I thought I already was thru Legal Shield but obviously they didn’t see it that way. With the Legal Shield membership I am entitled to free phone consultation, review of 15 pages of documents, and a free letter to the opposing party (the Condo Board) in this case.
The attorney placed obstacles at every turn making it very frustrating and difficult. She insisted I send her the entire document called House Rules where AC repairs and responsibilities were addressed only in one paragraph. I told her that, yet she INSISTED on wasting 12 pages of my allowed free 15 pages by saying she must have the entire document. There were 6 other pages that were much more important and this now put me over the limit. The outrageous part is that when it came to the draft of the letter she put together, none of the important points contained in the documents she SUPPOSEDLY reviewed, were included.
Now to the quality of the letter. It was as if a sixth grader wrote it. It even had a spelling error, it was very vague and was not pointing out at all why we should be reimbursed for the AC repairs. The information contained in the documents was very strong in our favor, such as the Board admitting that they erroneously had owners believe that AC repairs and maintenance was their responsibility when in fact it was the Board’s. Also we had an email from the property manager (overseen by the Board) stating that we will be reimbursed upon submitting paid invoices, which of course we did. Yet the Legal Shield lawyer’s letter made no mention of any of this. I was so frustrated I told them I will write the letter (which I did). Essentially it was my letter that was sent. To get this short, uncomplicated letter out dragged on for 5 weeks.
This was primarily because of unnecessary and outright stupid delays on their part. Ultimately because of all the delays the letter missed an important Board meeting on September 26th which could have resolved the issue. The next Board meeting will not take place until end of November. I complained to my home office in NJ who actually referred me to the firm in Hawaii (it is how Legal Shield is set up). They contacted the Hawaii firm to tell them how unhappy I was with their service, actually lack thereof.
I could not believe when the NJ office representative called me to tell me that the Hawaii office is not interested in doing anything further regarding this matter because “they have gone above and beyond” what they should have. LAUGHABLE AND RIDICULOUS. They reviewed more than 15 pages unnecessarily because they insisted, yet they didn’t use any of the “supposed reviewed” info in their letter. So what was the point?? That attorney didn’t know two things about the matter even at the end. And ultimately it was MY LETTER that was sent because theirs was an embarrassment. Needless to say I stopped my membership and this RIDICULOUS WASTE OF MY MONEY AND MY TIME.
We sent this information to be reviewed by our quality department. After review, we offered/allowed benefits according to the contract. The firm needs the entire document to be reviewed to ensure they have all of the facts of the case. Also, the document review and letter sent is something that goes above and beyond the contract because it was business related. We've offered to have you referred to another firm but you declined.
Terrible company, terrible services. Just do a Google search for reviews. LegalShield is just a pyramid scheme where they earn commissions from other people trying to sell their services. People who have never even used them. They try to weasel their way out of absolutely everything with some loophole in your contract. When they actually do try to offer advice, it is from a cheap, inexperienced lawyer who knows nothing about what he is trying to advise.
Usually the best answer you will get is "I think" or simply "I don't know." You will not get any actually useful definitive legal advice that you can use. Usually they are downright rude and unresponsive. God forbid you actually have any serious legal issues, you're better off defending yourself. They can't answer simple yes/no type questions, and are rude when they try. Even their own employees give them bad reviews, calling it a lawyer mill, citing poor working conditions, bad wages, poor management, and extremely high turnover. Just search for the employee reviews from glassdoor dot com.
They will have their attorneys, that cannot be bothered otherwise, write very poor letters on your behalf (if you are lucky). My last 3 letters were never written and I was allegedly terminated by the company in March of this year. In the letters that were written on my behalf, one literally stated: "Mr. X (me) has informed us that you have committed malpractice. Accordingly we demand $35,000. Any payment or correspondence should be sent directly to him as Mr. X has not retained us."
And another indicated something the complete opposite. "Mr. X and his family have come down with food poisoning which they believe was contracted via your restaurant." (He failed to mention to contact me directly). The insurance adjuster for the restaurant attempted to contact him countless times, via email, phone, fax, letter yet he informed me that they had made no such attempts. This allowed the stature of limitations to lapse and no recovery to be made.
I was also sued and their defense hours are a complete joke. I was not given any hours because I "could not win". After hiring outside counsel, I won but LegalShield refuses to reimburse me. These are just a few of the problems I encountered having paid LegalShield for many years. Also note that their prepaid legal name was so severely soiled that they changed it to LegalShield in a muddled attempt at a fresh start. Same terrible company, different name. A great alternative, ARAG Legal (Google it) is actually assisting me in suing LegalShield now. I just have to pay the $250 deductible and hope that they can get around LegalShield 's forced arbitration clause. Good luck.
Your concerns have been fully reviewed. As indicated previously, there is nothing further we can do on these matters. LegalShield extended services according to the benefits outlined in your contract. The membership was canceled based upon the general provisions of the contract.
Member for over 18 Years. My case is not a criminal matter - If you are in B.C and they try to make you feel like this is all your doing I here to tell you it is not you. It is THIS office! In the past this service was fantastic! In the last 2.5 years, it has turned to **! That's some ego you have TIM! I am sure he is burnt out and he needs to retire from the law! I know others have a similar encounter with him. I am not the only one who has made a report on this angry, disrespectful male. Another has shouted at me too but he was very good in the past. I will not mention his name. The reason for the 2 stars is that this service use to be top notch. It has significantly declined. I would not recommend this to people in the B.C Canada area.
It was so bad I dreaded calling with an on-going issue. I finally call head office to tell them my concerns and I get Tim to handle my issue who was told I made a formal complaint who then wants to rehash my past issues. He seemed pissed that I complained to head office. I could go on to write the whole story about this horrible experience with him but I don't have this kind of time.
Once again I call head office to say what happened AGAIN. I ask for some kind of compensation for the last 2 years of this ongoing issues and how awful it is to have to call this Vancouver office. This woman at the head office said she would look into my file and call me back. That was 3+ weeks ago. I asked to be able to speak with a lawyer in my city to help me once and for all with this very old case that will not go away without legal assistance in doing things properly. We use to get respect when we called for help. I am sure that office has about 50% of its lawyers either with a huge ego or they are simply burnt out. TIM says there is no one else I can talk to. He is the only one left. Not going to quit TIM! I have paid for this service and I want the help that was promised with my membership. You all need to STOP YELLING AT US!!!
I still don't want to call there. I wonder if they are hoping I will just quit! I would be willing to pack up and go with another firm if I can have the last 3 years of paying back as I have nothing but a bad taste in my mouth every time I want to call there. The nicest person there is the one who answers the phone. My payment is pre-authorized so I don't know how to show a receipt. The business relationship is one where I pay and get nothing back.
LegalShield provides services as outlined in the contract. Our last interaction on 9/12/17 indicates you were working with Attorney Hatt on your legal matter. We have not been made aware of any additional complications since that time. If you are experiencing a challenge, we encourage you to contact LegalShield so that we may re-open your resolution file and work together towards a solution. Due to client privilege, LegalShield nor the law firm can work together towards a solution without your request and consent in this matter.
I recently got 2 tickets at the same time, but two different tickets. One for speeding and one for having a radar detector visible. I called LegalShield to take care of my speeding ticket - but all I was given was advice on getting an attorney at a discounted price to take my tickets to court. I was told that LS takes care of traffic tickets - and the reason they gave me was "because I got a ticket for the radar" along with the speeding ticket - so they would not take care of the ticket. I'm confused; I've had LS for many years and only have used them twice - one would think they would help me with my issue - if it is a fact that LS does take care of traffic tickets (confused on to keep / or get rid of LS). By the way, under normal circumstances, I give LS a 5 star rating - but not for this issue...
Thank you for reaching out, Virgil. After our phone conversation, I've filed the report and our Client Services department will begin to look into this situation. Once they have the information they need, they will reach out to you. I will follow up once I see the report is completed.Thank You,
My money was refunded or I was not charged, but the FTC has been notified. I will help them with whatever they need.
I literally knew my rights and the law better than Legal Shield. I felt pressured into signing up, but I figured they were hungry and this would help get my issues resolved. I paid the $29.99 fee and scanned all my documents. The woman on the phone (Trina?) told me a few days later that she had only reviewed 15 and that's all she's obligated to review. Then after trying to talk me out of suing for clear documented violations of my civil rights she referred me to a lawyer who will charge me thousands but I get a sweet Legal Shield 25% discount.
I'm paying them for nothing. They were supposed to provide a lawyer. I was expecting a few referrals, because my case is complicated, but has clear evidence of numerous violations against hospitals and government agencies. They don't do class action, and I'm trying hard to find anything I did get from them. My life is ruined and these parasites come at me for money I don't have, then they badger you into signing up, and get snotty on the phone (Janet? Washington DC Office) then they do what I could have done on my own which is call attorneys from the Yellow Pages. Don't waste your time. This could be a great service, if done properly, but it's a scam.
With the Legal Membership you have, the document review benefit is limited to 15 pages per document. Any more than 15 pages and it's covered with the 25 percent discount off the attorney's standard hourly rate. Also when filing a lawsuit against someone else, that too is covered under the 25 percent discount and is typically referred out to an attorney that either specializes in that area of law or has more experience to ensure you're getting the best attorney for your specific case.
All of this is listed in the contract that was sent out to you on 08/16/17.Thank you,
I have had LegalShield for almost 6 years. I had ran a stop sign. I send over my ticket to my law firm. The attorney called me back in less than an hour. He told me to send him a money order for ticket and he would go to court for me. I watch 3 grandkids and can't go to court. My attorney went and my ticket got reduced to a parking ticket. No commute, no hassle, no points insurance rates low for 3 more years. Thank you LegalShield!
Thank you, Michelle! We're so glad to hear these great stories!
For whatever reason my closing posted yesterday was not loaded publicly, so will only repeat it here. My start rating has degraded to the lowest levels, so if I may I will leave it without stars. This is only a repeat of what I had posted yesterday but I can't yet see publicly:I have been back and forth with LS (privately) and it has developed into nothing.
In essence, they stand on their ground that we are unable to get any assistance on having the "Termination Agreement" reviewed because of "conflict of interests". So, the upper hand goes to the corporation and never to the individual, not even review of a "Separation Agreement and General Release of Claims" to ensure we were not getting into a future legal mess -- guess what, I did all the work Legal Shield should have done, half of it while on a road trip of a vacation -- LS: 0 points for this one. We were in dire need of counsel, at a moment's notice (my wife was laid off the day before we started our anniversary and my birthday vacation) we had to deal with a legal ordeal all while on the road ourselves. Not only do they not stand by their "false advertised promise" of "LEGAL PROTECTION WHEN YOU NEED IT" but they can't even assist on advising which route to go and possible economically feasible alternatives (anyone can imagine how much would cost to get a lawyer, who charges per hour, to advise us in this type of case? And do it all while on vacation). I also followed up with a BBB complaint which shall be made available publicly soon, but honestly the experience has been the worse service I have encountered this year from any company and perhaps the worse I have experienced in the past 5 years, it may be worse if I take into consideration the others had some sort of resolution even if minimal.
I have nothing positive to say from this experience and about LS at this point except that consumers need to be aware what they are getting into. When I signed up for this plan I really expected legal representation/assistance in the times we most needed it, that succumbed in the past two weeks. Consumers, best find a reliable legal plan/service that will look out for YOUR interests and not that of others. Total disappointment and I hope other poor souls don't fall for these traps.
I have been a LegalShield member for over 10 years and my wife an associate for nearly as long. I acquired my membership through a friend who was an associate and sold me the product. My wife was notified that she was being laid off from her job on Thur 27 Jul with an effective date of 31 Jul 2017. Her employer offered the LegalShield services and she acquired "her" membership through them (invalidated effective 31 Jul 2017). Due to the complexity of the given "Separation Agreement and General Release of Claims" provided by her previous employer, we decided to request legal counsel to have it reviewed by the "only one firm" that we can go to as assigned by LegalShield in our area, but we did so using my account (she is added, as my spouse) which is not affiliated to her previous employer or to any other organization at all (I did not establish it through my employer either).
We called the legal firm on Fri 28 Jul and received a call back from the lawyer until Monday 31 Jul. The lawyer was quite impolite and unable to listen, but his bottom line was that they could not provide services due to "conflict of interests" the firm had because my wife worked for one of their clients; as the guy was unable to listen so that we could get a deeper explanation, we requested to talk to a supervisor. We then got a call back from the supervisor on 2 Aug and he explained that the law firm does have a "conflict of interest" but that also since my wife acquired her plan through the employer, they could not review the documents and/or transfer the case to a different firm all while using the LegalShield services because of it.
Now take into account that the case and request to review the documents had all been done through my LegalShield account, where my wife is added and which has no affiliation to my wife's employer whatsoever; we also are not considering legal action on her employer but simply have the release reviewed and legal counsel be provided as it looked quite restrictive when it comes to her job opportunities in the future, we wanted some of the language rescinded or at the very least modified so that she has the freedom to be fully employed again without any worries of legal action. As the law firm explained to us why they were restricted we then proceeded to call LegalShield on 2 Aug (my birthday) and talked to a rep from member services, who was unable to fully explain the reason for denial of services, we later spoke to her supervisor who reaffirmed that we could not use their services.
Now, why would anyone buy a plan for which you pay month to month to have at least some good legal advice if in the end you can't have it because they have "preferential treatment" to employer or clients with group memberships? Also, why can't the legal representation/counsel be transferred to a different firm and why do they restrict the customers so much to ONLY ONE legal firm? We understand if a law firm has a "conflict of interest", but I don't remember signing any papers where we are unable (as a couple) to have documents reviewed if the "one" firm we are assigned to by them has such conflict of interests. It does seem that LegalShield has preference over businesses with which they have established a group account.
Legalshield claims on their page: "Worry less. Live more" (that's part of their motto I believe). They also state: "LEGAL PROTECTION WHEN YOU NEED IT. Life is unpredictable. You never know what's around the corner. LegalShield gives you the confidence of knowing whatever comes your way, your provider law firm is there when you need it." Such statement, based on our case is completely untrue, they left us hanging dry. This all happen during my birthday and on a day while we were also trying to enjoy our anniversary trip which had been planned for a very long time, the notice of layoff was given to my wife the day before we started our vacation. We had to then deal with two headaches, a lay off and also maneuvering and evasion from LegalShield and what feels as false advertisement. As a paying member of a service all I want from it, as a minimum, is to have that service deliver!
LegalShield has less than delivered on that objective of theirs! I have also followed-up with a BBB complaint regarding the advertisement LegalShield has given and the distorted way in which they completely left us hanging in this case. The reasons provided by their representatives are one that are not explained through any of their associates and also not provided during courses they offer, to which I have assisted a couple of times. This gives good reasons even for a potential "associate" (as it was the case with me) to have deep disbelief on their offered services and the claims they make to have customers fairly helped and represented. How can one, as a customer who is left in the sidelines, become a representative and later try to sell a product that you know is deeply flawed and filled with "unadvertised" gaps?
After looking into the situation, it was explained due to your wife having a membership with an amendment stating she could not use LegalShield against her employer in any way. This still applies if she gets a different membership, is listed as a spouse or listed as a dependent. If allowed this and assisted a member listed as a spouse on a different membership we would be circumventing the amendment. The amendment is listed in the paper contract LegalShield sends out to group members. If there is any amendment or exclusion it is provided.Thank You,
I admit this is my own fault, I didn't look into what I was buying. I went on what I THOUGHT I knew, what it sounded like it was from the way it was explained to me. I THOUGHT I was paying a monthly fee for having a lawyer or a lawyer's advice available, seemed like a deal, right?! I called 3 times in 3 years but, the LAST (third) time I called, I realized I'd been foolish! My husband and I want temporary custody, uncontested, of our grandson. I called and they emailed me the paperwork we need to fill out. While I was completing the paperwork, and I want to be SURE it is correct. I called to confirm who is the "Respondent" and who is the "Petitioner." Their answer, for a reduced fee they could put me in touch with an attorney who could answer that question?!?! Seriously?!?! The reason they can't help is that if they gave me advice that affected my case, it could come back on them... SERIOUSLY?!?!
So, I say, if you give me the definition, or, god forbid, actually tell me if I am the Petitioner or the Respondent, that could screw the case up?! Anyway, what I got from them I could've EASILY gotten from the internet. I thought the benefit was they would go through the document step by step and help me fill it out, that is definitely NOT the case! If I can save even ONE person from signing up, this would be worth it. (PS I almost never write reviews so know, that when I do, I'm seriously irritated!)
The reason the provider firm advised they could refer to you an attorney for reduced fee is due to the attorney of record. If an attorney were to give advice or assist with a case that goes to court, they become the attorney of record for the client. What the law firm was attempting to do was put you in touch with someone in your area that specializes in that area of law. The attorney of record must be formally fired by the client prior to another attorney taking the case. If this situation were to end up in front of a judge, the process to get the correct attorney for the applicable area of law becomes more complicated and more hassle for the member.
I hope this helps clear up why the law firm was trying to refer you to the correct attorney.Thank you,