LegalShield Reviews

This is an attorney referral service that doesn't provide either attorneys or referrals. I had a membership that is suppose to entitle me to an attorney referral within 1 business day. After 1 week of only being able to only speak to secretaries and customer service clerks I quit the service for lack of response on their part. The few attorneys I was able to talk to barely recognized the name prepaid legal and were anything but interested in taking the work.

In June of 2004, Pre-Paid Legal Services, Inc. received a written letter from me requesting that my account be closed and that I be added as an authorized user on my wifes account. I was told that a written letter was needed to formally close an account. I did just that. As a trusting customer, I assumed that Pre-Paid would do the right and legal thing by closing my account. To my shock and dismay, I now realize that Pre-Paid legal despite receiving my written request never stop debiting my account!

I subscribed PPL since August 2005 to get real estate contract paper review help. They gave me attorney referral service instead of giving the promised contract review service. I sent a membership cancellation notice via e-mail on 1 Dec. asking not to charge another month fee. I got no answer but charged on my credit card for the December.

I cancelled my account over the phone and was told that was all that was needed. Over the course of 8 months they continued to bill me 29.00 each month even though my account was cancelled. I didn't catch it because of the small amount and the fact that it wasn't listed as Pre-Paid Legal on my bank statement. I figured it was just something I bought that month. But at the 8th/last month that they charged me I had not even used my card for anything and I noticed a familiar 28.00 charge and immediately thought of that Pre-paid Legal.

I was subscribing to their service but received unsatisfactory representation so I told them to discontinue the service. They have continued to automatically bill me on my Visa card.

On March 24, 2005 I called & requested to have my legal service & theft idenity insurance canceled. I was told that my account would be put on hold for 30 days & they would send forms that I would have to sign & return. In the meantime they would not charge my account while it was on hold. On May credit card statement I was to have a credit from the month before & no further charges were to be made to my account. Upon checking my credit card statement for the next month, I found another debit to my account from PPL.

Since I was involved in a car accident, my husband thought that it would be a good idea to enroll. He contacted a repersentative Patty Thomson. She seemed very helpful but it was so only up the point when we enrolled. I had questions so I tried numerous times to call her once we were enrolled and she did not get back to us. Finally, two to three weeks went by and finally she reached us by then it was too late once I contacted a lawyer so the service would have been too late to take advantage of at that time, so I decided to cancel. I called the 800 number to cancel, and they told me that besides the call, I need to fill out a form and sent it back. When I received the form, I filled it out and cancel the services.

I filled in a request for information form on their web site. Two hours later a sales rep called me. He told me I could get a free 30 day trial which included one free consultation from the law firm I would be assigned to. He said in order to do this he would need my information including my debit card #. He assured me over and over it would NEVER be charged unless I decided after 30 days to join.

After my local prepaid provider was unable to make a simple title change on a timeshare in another state, I called the 800 number and tired to cancel what I considered to be a worthless service. They informed me that they would put my account on hold for 30 days and send a form to end contract. The form said I could email or return the form to terminate service. What they didn't say is that although my account reminded on hold they would continue to charge me for being a member.

I was recruited as an Associate Member to Pre-Paid Legal under, what I discover later, were misrepresentations, deceptive descriptions and fraudulent representations of Pre-Paid Legal, the company, and the opportunity. After I paid my fee with my credit card, I found out that the recruiting Director for Pre-Paid Legal, used my credit card to pay for the memberships of other people, without my knowledge or approval.

I looked up the Internet for Attorneys referral Services, as I needed a lawyer to represent me in a Small Court Claim suit, in Harris County, Houston, Texas. Mr. Ballard answered my e-mail, and offer me this Service with Pre-Paid Legal Services Inc. I gave him my check card visa, with the correct information, and he promissed a Lawyer was going to contacted me not later than February 27th, 2004, I contracted these services on Feb. 25th 2004.

I've tried to use the service three times for legal purposes. They will send a letter to the company, making the matter worse, and talking to you like your brains are under the bottom of your feet. The reason we get these company is because, (1).Some of us cannot afford a full time Atty. (2). We think that we will get legal help for $22.00, a month.

Every time I would call them to speak to the original person, who, by the way, was NOT an attorney, but a legal advisor, I would be put through an entire interrogation and have to tell the whole story all over again. When I would complain, they would tell me that I couldn't speak to the same attorney or his/her helper. That made me so angry. I insisted that I be allowed to since I didn't have the time to keep repeating everything and they woulkd keep me on endless hold while they conferred about me and how to deal with me, since I was making waves for them.

I inquired about this service last year and after giving all info required and tried to use the service that very same day I told them this is a run around and wanted to cancel they said 48hr to cancel or something and I faxed then a written request which after afew days they ask for that now this year they are sending me e-mails stating I am a new member and will be billed with my visa and the e-mail had my last 4 digits of my visa in it so they will be billing me and never can get anyone to fix this problem and I am about to have to change my visa card but this is not write because i have other people that need that number that i have aproved to bill me