LegalShield Reviews
formerly Pre-Paid Legal Services, Inc.
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About LegalShield
LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.
- Serves individuals and businesses
- Unlimited legal advice
- 24/7 emergency legal assistance
- Limited services in Massachusetts
LegalShield Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 28, 2024
That attorney returned my call in a timely manner and provided me with guidance as to how to proceed. This issue is still ongoing. Once I have heard anything from the contractor, I will contact the attorney to see what we should do.
Michelle, thank you for the review. We love hearing from our valued members. Thank you for choosing LegalShield.
Reviewed May 28, 2024
When I needed legal advice and assistance I got it! Fast, efficient and comforting legal services were rendered in a sensitive moment of my life and was much appreciated. It's rough when you find yourself needing legal help and I’m glad I found it.
Darcy, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.
Reviewed May 28, 2024
I've been with Legal Shield for less than a year and they've already helped me on three occasions. I'm so happy to have this added protection and services. I've used other prepaid legal services, and they just weren't nearly as helpful. I'm sure I'll be using them again in the near future and for years to come. Thank you, Legal Shield.
Cesar, thank you for the glowing review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member and for taking the time to share your experience with us.
Reviewed May 28, 2024
I received my letter in a timely manner and liked how it was written. I made a few changes but not many. My issue was length of time I've been in my apartment, the apartments being sold multiple times and the new owners never put my correct deposit down. I'm moving so needed to have that on my move out letter and apply my last month's rent that I actually paid when I signed the lease years ago.
Angela, thank you for the positive review of your experience. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for choosing LegalShield.
Reviewed May 18, 2024
I recently requested to renew my Will and power of attorney. This was done in a reasonable amount of time and appear to be accurate. I appreciate the help from LegalShield, always handling my request in a timely manner, it’s good to be able to use a service like this with minor legal things.
Henrietta, thanks for the review. We are happy to hear our team was able to help you get your Will created. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed May 14, 2024
Neighbor was putting his fence 3 feet inside our property line. His predecessor built a shed 3 feet on our property. He is sure this gives him the right to take a 3 foot strip of property across the back of our property. He wants to take our property and have us pay half of a new survey, half of the fence, and half the cost of brush removal on his property. We already had cleared the brush from our property the previous year. He has threatened to sue me for the money he wants and for me harassing his fence builder. I talked to the builder each time he was putting the fence up in a calm, polite manner to let him know he was putting the fence on our property. Each time he stopped work and was very professional and cooperative. I was referred to Legal Shield by a friend and they were extremely helpful explaining the law and trying to put my nerves at ease.
Kimbra, thank you for the review. We are happy to hear our team was able to provide you with the support you needed during your difficult situation with your neighbor. Thank you for choosing LegalShield and for sharing your experience with us.
Reviewed May 14, 2024
The issue was the outside lock on the entrance door to my apartment building. It was broken and my landlord/complex management didn't see the need or care to repair it. This represented a dangerous condition where anyone could enter the builder. Legal Shield did a good job in getting my landlord/complex management to fix the lock. Thank you.
Stanley, thank you for the review. We are happy to hear our team was able to assist you in getting your apartment building lock repaired. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.
Reviewed May 14, 2024
I spoke with attorney about me writing a letter to my landlord about not renewing my lease and vacating the premises. They answered all my questions and concerns that I have. She was very pleasant and informative and everything that I needed.
Carolyn, thank you for the five-star review. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for being a valued member.
Reviewed May 13, 2024
Mr. ** wrote a letter on my behalf to receive financial records from my former assisted living facility. This letter is critical to further legal action I might take. His courtesy and his interest has encouraged me. I am glad that I have used pre-paid legal services.
Deanna, thank you for the positive feedback on your experience. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thanks for choosing LegalShield.
Reviewed May 13, 2024
This is not over. I can say that Mr. Jaffe has given due consideration to my case and I am hopeful that the problem I have been submitted to by Equifax will be resolved. I will have more to tell when I receive communications from Equifax. Tony
Tony, thank you for the five-star review. We are glad to hear that you’re finding value in your LegalShield membership benefits. Thank you for being a valued member.
Reviewed May 13, 2024
LegalShield had been there for me so many times with the help getting local lawyers so I wouldn’t go as far. You guys made me so happy with the service that I will recommended to my family and friends! Thanks God for my grandmother telling me about this service!
Craig, thanks for the review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for being a valued member.
Reviewed May 13, 2024
The attorney for Will was very helpful in answering my questions on how to best set up a will. She also helped me to get in touch with a trust attorney, and the attorney for Trusts was very helpful in explaining how a trust works versus a will.
Bruce, thank you for the five-star review. We are happy to hear our team is providing you with excellent service, getting your Will and Trust executed. Thank you for being a valued member. We appreciate you sharing your experience with us.
Reviewed May 13, 2024
I explained my legal situation with the mother of my children leaving the state of California and violating court orders. I was given the resolve of filing a contempt of court as well as another matter that I wrote down (yet lost) and would suggest that the solutions the attorneys provide are followed up with a email.
Cornell, thank you for the review. We are happy to hear our team was able to provide you with the support you needed during your difficult situation. Thanks for choosing LegalShield and for taking the time to share your experience with us.
Reviewed May 10, 2024
Any good reviews or fake reviews. This company is money hungry, and will not help you and they say that you can change your mind and get a refund in the beginning, which is what I did after realizing the above. But they still charged me and did not refund the money. If you have no other options, you have no other options… But beware.
With the information you provided we are able to confirm that your membership is still active. If you would like to cancel your membership please follow the instructions above.
If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed May 5, 2024
I had LegalShield for a few months in 2023. I only used it once, when I needed an immigration lawyer to ask some questions. After raising the request, I received a call 24 hours later, which was pretty quick I’d say. The person on the other end of the line rushed to hang up and didn’t show genuine interest to understand my case and answer my questions to the best of his ability and with my interest in mind. It was a quick call, superficial, and didn’t feel professional. It was a disappointing experience. I canceled my membership afterwards. I do not recommend legal shield based on this experience.
Alexandros, thanks for bringing your concern to our attention. We are disappointed that you feel our services were not beneficial for your needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed May 3, 2024
Jake helped me recover from a wrongful eviction. Instead of providing the required 90 days plus relocation costs, I was kicked out with 3 weeks notice and forced to live in my car, separated from my daughter. Kival and Howard demonstrated professionalism and kindness towards me.
Sara, thank you for the five-star review. We are happy to hear our team was able to provide you with valuable support during your difficult situation. When you need legal help, LegalShield is here. Thanks for being a valued member and for sharing your experience with us.
Reviewed May 1, 2024
I have been a member of "Pre Paid Legal" since 1999. For years I would call the number and the service was stellar. Guaranteed response within 24 hours? Never happened, I got a return phone call within that same work day. My law firm in Toronto was so good I got to know the names of the lawyers and would often have of topic chats about mutual interests. I was so pleased with PPL that I sold family members on the service. I vowed that I would never be without this amazing company. However, times change. The company was bought (?) and name changed to "Legal Shield". Lately, the service is sloppy. We called for a serious issue on April 25th requesting a lawyer to get advice on a tax matter. It's now May 1st and still no return phone call? We've called four times and still no response.
This is horrible and disappointing. Especially disappointing to me because I remember how good this company was. This is an incredible fall from the excellence of prior days. For the first time in 25 years of being a member, I'm wondering why I keep this. I'm actually considering dropping my membership. I know how good this service can be, I'm hoping for a sharp improvement soon.
Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. We were able to locate your membership with the information that you provided. As an active LegalShield Independent Associate, we want to remind you that you may also use your internal resources in the future if you need support or to notify us of a complaint. We have notified the appropriate department, and a member of our team will be reaching out to you directly. If you need immediate assistance, please get in touch with our Member Service Team directly at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. We look forward to assisting you.
Reviewed April 30, 2024
I asked for addresses of relatives who are co-owners of a piece of land so that the property could be placed in the names of my wife and myself. The attorney I spoke with said that you don't do searches for people, which is understandable.
Charles, thanks for the five-star review. Thanks for being a valued member of LegalShield. We appreciate you taking the time to share your experience with us.
Reviewed April 30, 2024
Ross&Matthews always there to help through any Legal Needs they always get the job done. Thank you LegalShield for great experience. I Have several experiences with Ross&Matthews every step by step and they will always come through every time. So I don't have any negative thing to say about Legal Shield or their affiliates. Ross&Matthews is always a call away. It doesn't take long for them to call and to send a Referral to attorneys.
Yolanda, thanks for the glowing review. We are delighted to hear about your positive experiences with your LegalShield Provider Law Firm. Thanks for being a valued member and for taking the time to share your experience with us.
Reviewed April 29, 2024
A "legal firm" claiming to be working on behalf of Wells Fargo contacted me via a "process server." When I followed up, they claimed that they were suing me for a defaulted bank account from 2008 and said I could settle out of court for $1100. I had them send me the "contract" to sign and make payment and forwarded this to my LegalShield attorney. The attorney created a response letter and sent it to the "firm" in question, which settled any concerns I had. Great work. Very fast and efficient and they kept me informed every step of the way.
Josh, thanks for the review. We are happy to hear our team was able to address your legal concern quickly and give you the peace of mind you needed. Thanks for choosing LegalShield. We want you to know that we value your membership.
Reviewed April 26, 2024
I had been a member of Legal Shield from 2022 and recently canceled on 4/19/2024 due to the notion of one attorney at Merrit Webb that you get what you pay for which in the attorney's opinion was not much at $25 a month That's $300 a yr and I only used it once prior. The fact is, it's a subscription and regardless that the firm agreed to take on. I felt as if it was a source of referrals to them. I have read other reviews and I happy that it works for others but I don't take customer service and customer friendliness lightly. If I am not treated properly, I take my business elsewhere.
If you need immediate assistance, please get in touch with our Member Service Team directly at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. We look forward to assisting you.
Reviewed April 17, 2024
I've used LegalShield for several years. Recently I used it this month about 10 times for legal matters. While LegalShield attorneys were working on legal matters on my behalf such as letters which they require a 3-day turnaround canceled my membership in the middle of providing those services. Do not get this service. I do not recommend it to anyone after how I was treated.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
Reviewed April 16, 2024
This company is a joke. You pay $30 a month for a free consultation. Once you receive your free consultation. You still have to retain you a lawyer at market rate…. Why are we paying $30 a month… To build someone else’s empire. Just a joke. I got scammed by them….
Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Most day-to-day legal issues are covered by the standard member benefits with no additional fees. If your legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm will consult with you and provide any additional referral services necessary to assist you at 25% off the lawyer's standard hourly rate.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed April 16, 2024
I got really great service and easy and clear to understand directions for the documents. I have recommended Legal Shield to all of my friends. I have plans to make sure that I review and obtain any more legal documents that may be needed.
Lee, thanks for the review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member and for sharing your experience with us.
Reviewed April 15, 2024
My experience was great. Friendly service and prompt. Greatly appreciated. Thank you! My question, which was answered promptly about my supervisor needing employment information. Help me make the right decision at the right time and move forward with my discussion with my supervisor to deter the term in what she needed. The information for which was only proof of employment. So you helped me get over my worries. Thank you very much for your time and consideration,
Bryan, thank you for the positive feedback. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thanks for choosing LegalShield.
Reviewed April 15, 2024
I was so worried after the accident. I didn't know what to do. Legal Attorney with Legal shield called me and he was so helpful in answering my questions. After his call I felt I could handle the situation better.
Betty, thank you for sharing positive feedback. We give members the help they need now and equip them to protect their future from whatever life throws their way. Thanks for being a valued member.
Reviewed April 15, 2024
I was hiring a consultant and needed to have the agreement reviewed. The lawyer was able to provide suggestions on how to ensure my interests are protected better. The result was great. His responses were timely and I liked the follow up email and texts.
Michael, thanks for the five-star review. We are delighted to hear about your positive experience with your Provider Law Firm. Thanks for choosing LegalShield and for sharing your experience with us.
Reviewed April 15, 2024
The attorney who helped me was very forthright and returned all my calls within a few hours. A resolution was reached without going to court. Overall I was please with his direct approach. I recommend a Legal Shield in every wallet.
Jerey, thank you for the five-star review. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. Thanks for being a valued member.
Reviewed April 12, 2024
I cancelled bc they doubled their rates. I paid for the final month. I said I might use it for last month. They said I would have to reopen my case to use the last month and have to go through cancellation process again. I cancelled before my due date for pay. They still charged me. They don't make it easy to get your money back. They are not smooth polished kinda scammy bad feelings they gave me. They didn't help much with any legal issues I had just things I would be able to do a Google search on, info they provided. You could call it a place to donate charity to. They don't do much but take money. They said, "Oh we're sorry to double the rates." I'm sure they're really sorry.
We are sorry you feel our services were not beneficial for your needs and are choosing to lose your affordable legal services. As we have in our company policy, all cancellation requests must be sent in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received, or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Updated review: April 16, 2024
Bad response but I finally talked with someone after calling a couple too Mrs. I know I am no longer a member because of the past experience.
Original Review: April 12, 2024
I’m waiting for a phone call back. My parents died from the results of a fire. Because they didn’t die 30 days apart and there were different executors named on the wills, we had to have one person take over we paid thousands of dollars to their lawyers. Now I come to find out that both of my parents in their will put a provision in to name someone out of the will so they couldn’t claim anything. Legal shield lawyer wrote them back into the will as a beneficiary. Now there is a lawsuit and I have to send in the will. I called Legal Shield. I need to hear back. The lawyer’s number is disconnected.
After looking into this matter, we regret to inform you that your membership is currently closed. Our network of Provider Law Firms can only assist members with an active membership. We certainly hope to assist you in the future should you return as a member. Thank you.
Reviewed April 10, 2024
The lawyer guided me how to approach IRS in regards to unpaid returns. It worked very well. After one week of contacting IRS (the way the lawyer advised me to do ) my return arrived (originally one year delay). Thanks.
Mojgan, Thank you for the review. We are happy to hear our team is providing you with excellent service. Thanks for choosing LegalShield. We want you to know that we value your membership.
Reviewed April 10, 2024
Sought guidance regarding a neighbor tenant who had been evicted for criminal causes and is currently returning to the premises including overnight stays. Seeking info regarding rights and responsibilities in this matter, including learning if this behavior on the part of the evicted person constitutes a crime under Utah law.
Maurice, thanks for the review. We are happy to hear that our team was able to guide you with your landlord-tenant concern. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed April 10, 2024
It has always been a pleasure speaking with attorneys through LegalShield. They are always concerned about your issue and always willing to give the utmost time needed to resolve the issue in your favor. The lawyers will always respond in a timely fashion. You will never have to make a second call.
Rick, thanks for the glowing review. We are happy to hear that our team has been helpful and quickly responded to your legal needs. Thanks for taking the time to share your experience with us.
Reviewed April 9, 2024
I had legal issues with my property and I was almost forced to combine both properties together until I called LegalShield and they let me know my rights and they handled everything for me. I am so glad to have them for my family.
Rhoda, thanks for the glowing review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for choosing LegalShield and for sharing your experience with us.
Reviewed April 9, 2024
I received prompt informative, helpful, insightful, and courteous telephone assistance from a Legal Shield attorney recently. It helped me a great deal in the personal legal problem which I had. Legal Shield has assisted me through telephone consultations many times in the past with great courtesy, legal expertise, and efficiency. Thank you very much Legal Shield.
C.V., thanks for the review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member.
Reviewed April 9, 2024
In helping me with my Will the team was very kind and helpful! It was a quick and easy process. The app was also very easy to navigate during this process. I would recommend Legal Shield to any of my friends or family.
Chelsea, thanks for the review. We are happy to hear about your positive experience in creating your Will. Thank you for being a valued member and for sharing your experience with us.
Reviewed April 9, 2024
I’m satisfied with Legal Shield. The attorneys I have worked with did a good job. I would definitely recommend Legal Shield to others who need legal advice. The attorneys made themselves available and accessible in my times of need and I believe they handled each situation well and showed a good command of knowledge on the subject.
Dwight, thank you for the review. We are happy to hear our team is providing you with excellent service. When you need legal help, LegalShield is here. Thank you for being a valued member.
Reviewed April 9, 2024
All the process was very easy.. I just filled up the form online then I sent it to them. After 48 hours an attorney got in touch with me to see if I had questions. All very smooth. I am very happy having this service and being a member of Legal Shield..
Magdalena, thank you for the review. Creating a Will on your own can be overwhelming and time-consuming. We are happy to hear our team successfully guided you through the process. Thanks for being a valued member of LegalShield.
Reviewed April 9, 2024
I have had many great experiences with Legalshield and WWR law firm over the years. Kelora, the attorney, is great to work with. She has outstanding communication, knowledgeable in all areas and is very helpful. Member of nearly 20 years!
Isabelle, thanks for the glowing review. We are happy to hear our team is providing you with excellent service. Thanks for being a valued member for nearly 20 years. We appreciate you sharing your experience with us.
Reviewed April 8, 2024
I'm not familiar with the law, that's why I have Pre-paid law service. I have been very pleased with my previous files, but not this time. This is the first time that I was somewhat disappointed. I felt like more could have been done, but I can be wrong.
If you need immediate assistance, please get in touch with our Member Service Team directly at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. We look forward to assisting you.
Reviewed April 8, 2024
Wasn't sure Pre Paid Legal was going to be able to help us. The Lawyer we spoke with really took the time to understand our dilemma, gave us her heartfelt advice and answered our questions. We are very thankful for this service.
Dawn, thanks for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed April 4, 2024
My LegalShield law firm just wrote a great demand letter for me to a CRM company that put me in a 12 month contract that I never agreed to and charged my bank account a cancellation fee and I just got a refund and a huge apology from the owner! Love this service! I also use the LegalShield member perks a lot and saved $220 on Six Flags tickets this year and 35% off Regal and AMC movie tickets which we take advantage of all the time. It's really great. Great value for the dollar.
Liz, thanks for the glowing review. We are happy to hear our about your positive experience with your Provider Law Firm. Thanks for being a valued LegalShield member and sharing your experience with us.
Reviewed April 3, 2024
I purchased Legal Shield for myself. A few years later I canceled my membership. Then I purchased it for my business. When I would ask for advice, they said my account was canceled. I sent emails and made phone calls to get it straighten out, to no avail. Yet I was billed every month for nine months! When I finally got someone to listen they found the issue and said the firm saw my personal account canceled. That's why I got no response. Yet they refused to rebate my mine months of payments!
Mark, thank you for bringing your concern to our attention. That is never an experience we want our members to have. We sincerely apologize. We want the opportunity to review this matter further and provide you with the support you need. To do so, please contact our Member Services team and request to speak to someone in Management. They will be able to get the necessary information available and provide you with proper assistance. They can be reached at (800)-654-7757 between 7-7 CST Monday-Friday, thank you.
Reviewed March 28, 2024
When I called to reinstate my membership I was told I'd receive a welcome email with a membership number within a couple of days. After a couple weeks I contacted Legal Shield again and received my number. Since then I've contacted the attorney for my area and begun the process to complete my paperwork.
Margie, thank you for sharing your positive feedback. We apologize for the delay you encountered. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thanks for being a valued member.
Reviewed March 27, 2024
Mr. **, the attorney who helped me with my issue, was thorough and professional. Ms. **, who helped me with technical issues, was patient and courteous. After many years as a member, I highly recommend LegalShield.
Dolores, thank you for the five-star review. We are happy to hear our team is providing you with great service. Thanks for choosing LegalShield. We want you to know that we value your membership.
Reviewed March 26, 2024
I had questions about a rent lease with a prior property owner vs a new property owner, and whether the former was legit until new staggered leases were ultimately provided to all community members by the end of 2024. I also wanted to know if it was considered fair if renters on the new lease had more stringent terms than renters on the prior lease. The attorney assigned to my case answered all my questions so that I was able to make the right decisions for my situation.
Deanne, thanks for the five-star review. We are happy to hear our team is providing you with excellent service. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed March 26, 2024
Excellent service. I have recommended LegalShield to everybody I know. Legal shied is a smart way of saving money when it comes to getting fast legal advice. Legal has advised me regarding various legal issues and got me out of several binds. I highly recommend using Legal Shield for any legal question you might have or any future legal issue. Thank you, Richard M. ** USMC.RET.
Richard, thank you for the glowing review. We couldn't agree with you more; as a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for taking the time to share your experience with us.
Reviewed March 26, 2024
I paid for this service to provide a second opinion for my Adult Daughter concerning her accident. So they connected her to a law firm and one of their lawyers consulted her with advice that conflicted with what the Allstate lawyers were saying. She shared everything with this firm about her accident and everything we have concerning the other party. She gets a call the next day informing her that she had received a consultation from the same firm working the other side and that it is a conflict of interest!?! Either this was on purpose or gross negligence!
Tony, thank you for bringing this matter to our attention. We were able to locate your membership with the information you provided and we have notified the appropriate department. A member of our team will be reaching out to you directly to provide additional support. Thanks for being a valued member.
Reviewed March 25, 2024
I’m right in the beginning phases of planning my will, and my estate planning with the LegalShield. The process is highly automated. I believe it to be secure. So far so good. Inform her well thought out and easy to complete.
David, thanks for the five-star review. We are glad to hear that you are happy with our process for creating your Will. If you have any questions during the process, please don't hesitate to reach out to your LegalShield Provider Law Firm, and a member of our team will be happy to help. Thanks for being a valued member and for sharing your experience with us.
Reviewed March 25, 2024
Very good service and pleased with experience overall. Would definitely recommend to a friend. Will keep coming back when I need them. Excellent value for the money. Good insurance to have as it offers peace of mind. Would strongly encourage other to sign up.
Emilio, thanks for the glowing review. We are delighted to hear that you are loving your membership. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member and for sharing your experience with us.
Reviewed March 25, 2024
I am very happy with the outcome of my situation at hand. Thank you, Mr. ** and Natasha for your help in this matter! You and your firm were very attentive to my situation and made me feel at ease. I highly recommend Prepaid Legal for your attorney services!
Sharon, thanks for the positive feedback on your experience. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thanks for being a valued member.
Reviewed March 25, 2024
We are trying to get a status on a disability claim. A letter was written to the SSA office and they called and we found out that because we have moved we have to go back to the old address site and get them to transfer the claim. So far, things are moving forward.
Lynn, thank you for the five-star review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for being a valued member.
Reviewed March 25, 2024
I called to contact a lawyer to get a complaint letter for my boss who openly discussed a matter that created a hostile environment for me. I was later fired when I return to work, so the complaint was never completed. I let LegalShield know I was fired and they answered my question pertaining to unemployment. I think Legal Shield can assist once my EEOC intake is completed. I’m considering using your lawyer as a witness instead of representing me as they did not mention any abuse related to my firing. They did ask for proof that my boss targeted me in harassment which was provided and I have not heard back about that situation at all. But he did let me know how to apply for unemployment like I asked.
Tiera, thank you for the positive feedback on your experience. No matter what life throws your way, LegalShield has your back. Thank you for being a valued member.
Reviewed March 25, 2024
I recently signed up again after many years. The customer service rep to the attorney were very gracious. My legal question was answered promptly by the attorney. The callback was in less than 8hrs. Great service and I look forward to future endeavors.
Mary, thank you for sharing your positive experience. When you need help, LegalShield is here. Thanks for being a valued member.
Reviewed March 25, 2024
I received a good guidance and advice in regards to the last case I contacted PLS about. In general, I like this service. The only suggestion I would make is to be more specific about the timing when the attorney would get in touch with you because if you miss their call or even cannot answer it fast enough, they might hang up and then you don't know when they will call you again.
Tatiana, thank you for the positive review. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for choosing LegalShield.
Reviewed March 25, 2024
Very happy with the information received. All my question were answered to my satisfaction. I know I can call when I need information and the response is on the same day. I did recommend your company with my friend and family. Thank you,.
Paquita, thank you for the five-star review. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thanks for choosing LegalShield.
Reviewed March 25, 2024
Everyone is always very kind and knowledgeable! They seem like they care and I will definitely be recommending Legal Shield to family and friends. They give me references, and even call back if they think they missed something. I can also call again myself on the same issue if I think I forgot to ask a question.
Linda, thank you for sharing your positive experience. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member.
Reviewed March 24, 2024
All my questions about Maryland lemon laws and how to report them to the attorney general's office were answered and given to me. I spoke to both Maryland and Virginia staff. Both members were helpful. The law firm had a quick response to my consultation.
Aaron, thank you for the five-star review. We can't thank you enough for the kind words and great review. We appreciate you taking the time to share your positive experience. Thanks for choosing LegalShield.
Reviewed March 20, 2024
The lawyer was very punctual, and very good, When I opened the ticket to time of return call was exceptional down to detail of information provided. As it was very helpful as it help shine some additional insight and details to better plan for my needs. Thank you for your help in this matter
Monica, thank you for the five-star review. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thank you for being a valued member.
Reviewed March 20, 2024
Jonathan was considerate, courteous & caring. He addressed my problem & I was satisfied. I was not happy with the result but do accept the conclusion. He gave me an option which fair yet, I could not dispute the claim.
Veronica, thanks for sharing positive feedback. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for choosing LegalShield.
Reviewed March 20, 2024
Called recently to receive clarity on how to respond to Will Questionnaire. Agent was professional and instructed us how to properly complete questionnaire. Interaction was professional and informative. Based on this call and quick response I would recommend Legal Shield to others.
Marilyn, thank you for sharing positive feedback on your experience. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member.
Reviewed March 20, 2024
I'm not yet rich, so when I've needed legal help I immediately think of LegalShield. The promise and pitch sound great. However, I've noticed every single time I get in contract, I am frustrated. Even today: I was simply trying to sign up for a new account. I could barely get a word out. An upbeat and eager yet completely unprofessional representative constantly cut me off, kept talking over me, didn't understand my question. I struggled to get even basic questions answered. One experienced rep was helpful.
Then, after I signed up, there's an Error Screen that is confusing. The page says call a number. I call the number. This nervous and completely spaced out guy who sounds like he plays video games all day picks up the call and clearly has no idea of what I'm talking about, gives generic advice, is very unhelpful. I respectfully ask to speak to his supervisor. The level of fear and nervousness in his voice. He refused at every turn to let me speak to his supervisor.
I clearly told him in a calm voice repeatedly why I wanted this, and he kept resisting and giving me his options. I said, "That's fine, thanks for your personal best, please just forward me." This young man is paid to do his job and be on the phones all day, I'm not. I have to work to earn the money that pays him -- so please just forward me to your supervisor. Again, resistance, resistance, I'm now telling him I'm getting frustrated -- I know you can forward me, so PLEASE just forward me to your supervisor.
He then says he will "try to see if that's possible" and kept me on hold for maybe 15 minutes, I'm sure he had no intentions on passing me to anyone, he was just afraid of actually being held responsible for a bad job. It was really, really exasperating and genuinely disappointing and I question whether some of the other reviews here are real as I've just consistently had very mixed experiences and awful, really bad customer service experience. Since it is so consistent, so widespread over a period of time, I can only assume this lack of concern for the customer comes from the very top. Hope they improve.
Thank you for the review. We value all member feedback. We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app. A member of our team would be happy to help. Feel free to ask to speak to a manager to report your concern. Thank you.
Reviewed March 19, 2024
Our issue was resolved. The attorney we dealt with was helpful and answered our questions clearly. He sent out the letter we needed in a timely manner. We received a response from the letter/email the next day and begin receiving the delinquent rent from our tenant immediately. The call center representatives were all very knowledgeable and helpful every time I called.
Regina, thanks for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for being a valued member. We appreciate you sharing your experience with us.
Reviewed March 19, 2024
Very helpful. Answered all my questions promptly. Received the initial draft very quickly. Made changes promptly. His fee for the Ladybird Deed is a little high in comparison to other lawyers out of network of the LegalShield. Other than that everything was good.
Pushpa, thank you for the five-star review. We appreciate your feedback and are happy to hear about your positive experience. Thanks for choosing LegalShield.
Reviewed March 19, 2024
I recently spoke with Shari ** and had a wonderful experience such as: she was transparent, courteous, very informative and above all else very sincere. I really uphold and appreciate her character. So I appreciate and remain a loyal pleased Legal Shield customer for 25 years … Thank you very much in advance, Fernando **
Fernando, thank you for the glowing review. We are happy to hear our team is providing you with excellent service. Thanks for being a valued member for 25 years. We appreciate you taking the time to share your experience with us.
Reviewed March 19, 2024
Wanda **
Wanda, thanks for the five-star review. We highly encourage you to contact your LegalShield Provider Law Firm directly to receive additional steps you can take with your intake. A member of our team would be happy to assist you. Thank you for choosing LegalShield. We want you to know that we value your membership.
Reviewed March 19, 2024
LegalShield has been a super help so far. Prepared a nice wake up call letter to a skanky HOA, that stimulated action. So far, so good, thank you. It is a nice help to have LegalShield provide incentive to resolve issues quicker.
Cameron, thanks for the five-star review. We couldn't agree with you more. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed March 19, 2024
After being frustrated last year we were able to go online and listen to Will and Trustee seminars this year and were able to get our Will Questionnaire and Power Of Attorney in with our questions satisfied. We were pleased to have most of our questions answered.
Roberta and Brad, thanks for the review. We are happy to hear that you enjoyed the Will and Trustee seminars. With LegalShield, getting your Will executed does not have to be complicated or expensive. Thanks for sharing your experience with us.
Reviewed March 19, 2024
I submitted a claim with Canada Post, due to improper handling my box I shipped. Lawyer advised me how to handle the claim I had with Canada Post, which was very helpful. This was not the first time I've used LegalShield.
Vendel, thanks for the five-star review. We are happy to hear about your positive experience with your Provider Law Firm. Thanks for choosing LegalShield. We value your membership.
Reviewed March 19, 2024
I contacted LegalShield on January 11, 2024, for assistance in canceling a contract with Dr. **'s office. After I explained my situation to Attorney Amanda, she wrote a powerful letter to Dr. **'s office, and within five weeks, they sent a response canceling my contract.
Joette, thanks for the five-star review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for choosing LegalShield. We appreciate you taking the time to share your experience with us.
Reviewed March 18, 2024
All is well, SLOMIN'S Oil company has not only changed their wording to my liking they also revealed to me that they overcharged me more than they should have. All adjustments were made and I have it all in writing, thanks to the advice and positive direction given to me by the attorney assigned to me, please forgive me as I have forgotten her name, but I have not forgotten her professionalism, kindness and the patience she displayed towards my concerns. I am more than satisfied with the outcome, thank you much.
Greta, thanks for the glowing review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member and for taking the time to share your positive experience with us.
Reviewed March 18, 2024
The Attorney was accurate informative, Knowledgeable, professional, and helpful. I feel my issue was resolved in a timely fashion. I am happy to be member of Legal shield. Ty for the time you took to look over information for me to help get my case resolved. Thank You, Twila
Twila, thanks for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for choosing LegalShield. We value your membership.
Reviewed March 18, 2024
I requested and received guidance and support from the local contact patiently, professionally, and timely. No complaints whatsoever, would recommend highly to anyone who asked. Excellent help from my phone call to request, follow-up calls, and connecting to our mutual schedules. NO delays in connecting, no need to research anything by the lawyer, clear and direct and within my budget.
Mark, thank you for the glowing review. We are happy to hear our team is providing you with excellent service. We appreciate you taking the time to share your positive experience with us. Thanks for choosing LegalShield.
Reviewed March 18, 2024
Tanaaz is wonderful. She is knowledgeable, professional and goes the extra mile. If she is not sure about something she researches until she finds the answer. I’d recommend her to anyone. She also advises on the matter things I haven’t considered which is invaluable.
Randy, thank you for the five-star review. We are delighted to hear our team is providing you with excellent service. Thanks for choosing LegalShield. We want you to know that we value your membership.
Reviewed March 18, 2024
Legal shield has been most helpful helping us through our legal issues. We appreciate your patience and understanding in our inquiries. I will check the links and make the phone call to see which can be expunged. Thank you for your support. Have a blessed day.
Charlene, thanks for the glowing review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for choosing LegalShield and for sharing your experience with us.
Reviewed March 15, 2024
I was concerned about a mail breach and possible identity theft. Attorney ** led me through a method to check to see if there had been any activity and how to periodically check. It was very helpful and there has been no activity thus far.
Robert, thanks for the glowing review. We are happy to hear our team is providing you with excellent service. Thanks for choosing LegalShield. We want you to know that we value your membership.
Reviewed March 12, 2024
What I can say. When I call I get a help. This life is full of surprises. And you never know when you will need a help from lawyers. I made right decision by becoming of Shimanovsky & Moscardini prepaid Legal shield member.
Ramunas, thank you for the 5-star review. Our mission is to protect and empower people with the tools and services needed to affordably live a just and secure life. Thank you for choosing LegalShield.
Reviewed March 12, 2024
I requested a letter to be written to Aptive. A $250 cancellation fee. They text me that I would be canceled as a customer and not have to pay $250. I was very pleased with the letter and its effectiveness.
Brenda, thank you for the positive review about your successful outcome. When you need help, LegalShield is here. Thank you for being a valued member.
Reviewed March 12, 2024
Know what you need! My experience has not been in and out. I was taken seriously, educated and got results. I couldn’t ask for more when my issues have weighed heavy on me and even part of my credit for years! It’s is an invest worth the purchase and the member perks and deals monthly are a great extra I didn’t expect to see in my email.
MJ, thank you for the glowing review. We are happy to hear our team is providing you with excellent service. Thank you for choosing LegalShield. We love hearing from our valued members.
Reviewed March 11, 2024
My second time talking to attorney Alexis ** and she is fantastic for certain! She listens carefully and is also empathetic without me elaborating. I hope to speak with her in the future if I need legal assistance of this nature!
Angela, thank you for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for taking the time to share your experience with us.
Reviewed March 11, 2024
Lawyer answered all my questions to my satisfaction. Very professional and specific. He called when he said he would, and did not rush me. Even though my situation was not covered by Legal Shield, he gave me some excellent advice.
David, thanks for the glowing review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for taking the time to share your experience with us.
Reviewed March 11, 2024
Prompt service. Still waiting to hear from time share company. Friendly and kind service. Hope everything works out. The attorney was co debate and caring. Will use again if need arises. One of the best plans ever developed for affordable legal concerns.
Michael, thank you for the 5-star review. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for choosing LegalShield.
Reviewed March 11, 2024
The attorney was prompt and very helpful. Had an issue with a pending lawsuit. I didn’t understand the verbiage but the attorney broke it down for me. He also gave me some great advice. I love working with Legal shield.
William, thank you for the positive review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member.
Reviewed March 11, 2024
The attorney wrote a letter to the landlord and although the turnout wasn't what I had hoped for, in the long run it was the best for me. It made me realize that moving was the best option. I have had several issues with this landlord.
Mary, thanks for sharing positive feedback. We are glad to hear about the successful outcome you had utilizing your membership benefits. When you need help, LegalShield is here.
Reviewed March 11, 2024
Sonja ** has been incredibly helpful and sincerely concerned with helping me. She is greatly appreciated and worth mentioning as an exemplary lawyer who's concerned for clients and justice. I couldn't have done so well without her help. Legal Shield hopefully recognizes what a great lawyer and fantastic person Sonja ** is. Thank you kindly, very much appreciated.
Gordon, thanks for sharing your experience. We give members the help they need now and equip them to protect their future from whatever life throws their way. Thanks for choosing LegalShield.
Reviewed March 11, 2024
Used them for our wills. They were quick, professional, attentive. The communication was great. Very friendly attorney. Was very happy with this service. They called right away and we were able to get this done without going to their office.
Elizabeth, thank you for the 5-star review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.
Reviewed March 11, 2024
Very Professional and kind, she had heart ❤️. She was very prompt and knew her law, and if she had a question she looked it up while on the call. We felt very lucky to have her on our team. Thank you Legal Shield.
Cecilia, thank you for sharing your positive experience. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for choosing LegalShield.
Reviewed March 11, 2024
The response from a LegalShield rep was quick and to the point. The service by one of its providers was also expedient and effective. The services are the way all service providers should organize their products. I can't say anything negative about LegalShield. Perfect!
TJ, thank you for the wonderfully positive review. With LegalShield, you can live more and worry less, knowing that you have the power of a law firm behind you. Thanks for choosing LegalShield.
Reviewed March 11, 2024
Rec'd excellent advice in a timely matter. Very pleased and it resolved my issue of needing a promissory note for Ohio. He referred me to an online form wizard that overall saved me money which means I will refer more clients to Legal Shield as a result.
Jeffrey, thank you for sharing your positive experience. We are glad to hear that you’re finding value in your LegalShield membership benefits. Thank you for being a valued member.
Reviewed March 6, 2024
He both explained and answered questions. Plus he repeated his answers. He also allowed me to add my husband. He had the contract in front of him so he referenced the page number so I could follow along. Thank you.
Shawn, thank you for the 5-star review. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for choosing LegalShield.
Reviewed March 6, 2024
A letter was written to the owner of the dog that bit me on the public sidewalk. The process was easy and the attorney was very understanding submitting a draft of the letter for me to review before sending it to the dog's owner.
Kenneth, thank you for sharing your experience. We are sorry to hear about the situation you were in but we are so thankful that you received quality service from your Provider Law Firm for a successful outcome. Thank you for being a valued member.
Reviewed March 6, 2024
Catherine was able to help us understand more about our claim and give us advice about the dos and don'ts. We really appreciated the time spent with us. I am very grateful that I sighed up for Legal Shield 30 years ago. I have 'peace of mind' knowing that a legal team is there for us.
Jeanne, we can't thank you enough for the kind words and glowing review. We are honored to have protected your rights for so many years. Thank you for choosing LegalShield and continuing to be a valued member.
Reviewed March 5, 2024
The attorney responded to my inquiry the next business day. She provided me with as much information about my question as she could find and offered to dig even deeper if I needed more information than she already had. I did not require any additional info but I appreciated her offer
Anthony, thank you for sharing your positive experience. We give members the help they need now and equip them to protect their future from whatever life throws their way. Thank you for being a valued member.
Reviewed March 5, 2024
I requested my cancellation through email last week and I have had no response. Unfortunately, I will not need your services any longer. It has been a pleasure dealing with your company for the last few years. Please cancel my membership.
Larry, thank you for your feedback. We can help by providing you with the info you need and some clarification. We are sorry that you are choosing to lose your affordable legal services. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed March 5, 2024
I absolutely love LegalShield! I have been with them for over 5 years. I've recommended them to family and they also love the service. Powers ** always respond in a timely manner and they are efficient. Good customer service. Answers all my questions in detail. Follow up in the time frame given. No complaints here.
Katrina, thank you for sharing your positive experience and satisfaction. We give members the help they need now and equip them to protect their future from whatever life throws their way. Thank you for choosing LegalShield.
Reviewed March 4, 2024
Evicted tenant vandalized property prior to departure. The insurance company refused claim against the $50,000 damage caused by evicted tenant. The attorney at McGuire reviewed the policy and concluded that there was little chance of success against the wording in the policy. He recommended not to pursue. I concurred.
Viktor, thank you for the 5-star review. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for sharing your positive experience.
Reviewed March 4, 2024
My first cousin has unclaimed money. I don't know his whereabouts. I used social media to try to contact him. No luck. Legal Shield said I did what is appropriate. I asked should I hire a private detective to locate him. Legal Shield said that would be the next step. Alas, I said the money would just have to sit there.
Sidney, thank you for the positive feedback. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for choosing LegalShield.
Reviewed March 4, 2024
Excellent response and follow through with my request and took the time to explain what I would be receiving and how the documents assist me in my life goals. They are really good with their follow up and explanations. Great. Great. Great.
Albert, thank you so much for the wonderful review. We are delighted to hear that you received exceptional service from your Provider Law Firm. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thank you for sharing.
Reviewed March 4, 2024
I have truly enjoyed being a member of LegalShield. I have only been addressed by professional proficient staff that have been kind, compassionate and informative to all of my needs. I will continue to utilize this service and recommend it to others.
Alisa, thank you for the positive feedback on your experience. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for choosing LegalShield and being a valued member.
Reviewed March 4, 2024
I’ve attempted to get my Will updated that I paid for some years ago to no avail. Please send me a copy of my will asap. I’ve called several times and when someone calls if they don’t reach me there’s no attempt to call back or call another number. Please have someone call me **.
Rose, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly. We look forward to assisting you.
Reviewed March 4, 2024
Submissions of questions and response was timely. Documents were delivered in a timely manner. Very professional. Calls were professional and thorough. Documents were accurate. Documents: Will, Designation of Health Care Surrogate, & Durable Power of Attorney.
Richard, thank you for the wonderful review. We are thrilled to hear about your positive experience. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for being a valued member.
Reviewed March 4, 2024
I recently had the pleasure of receiving a letter from Paula ** regarding my legal matters, and I cannot recommend her services enough. From the moment I reached out to her, Paula was not only professional but also incredibly empathetic and understanding of my situation. The letter she wrote was not only thorough and insightful but also clear and easy to understand, which is exactly what I needed during such a stressful time. Paula's expertise and dedication were evident in every sentence, and it was clear that she genuinely cares about her clients and their outcomes.
Michael, thank you for the glowing review. We are happy to hear about your positive experience with your provider lawyer. We are proud to help our valued members, like yourself, protect their legal rights. Thanks for choosing LegalShield.
Reviewed March 3, 2024
Caution. ⚠️⚠️ The same lawyer will call you back and try hard to not help you. He'll give you basic information and you gotta tell him what he's supposed to say or what you looking for. The advice is basic information and they give you nothing more than what you expect and pay for. They pretend to not have many lawyers, so the same lawyer will give you bland basic information. It's like he's trying not to help as much as possible. It's never nothing they can do to help. I don't know if I want to renew my services. I'm looking into something else because this ain't it. It's a waste of 30 dollars a month. The library has more help than this and I'm talking the basic library. The law library really puts this place to shame.
The level of aggravation is a 10. Be prepared for disappointment. You won't get a different lawyer on the same case. I've tried because he seems aggravated with helping you. He'll ask for your information and send you an personal email or the wrong email just to take time away. I won my case on my own. I'm trying to collect and they can't give me any advice that is helpful. Just a bunch of guessing that you can do on your own. Fort Lauderdale is the worst place to need any kinda help. This is why I won the case on my own in the first place. You have a better chance of doing it yourself. Be careful being ** in fort Lauderdale FL. No one has your best interest.
Tommi, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Feb. 21, 2024
I received great service from LegalShield! The lawyer who helped me was knowledgeable and took the time to listen to my concerns. I am glad that I have a membership and highly recommend this service to others!
Corey, thank you for the kind words and wonderful review. When you need help, LegalShield is here. Thanks for being a valued member.
Reviewed Feb. 19, 2024
I used Legal Shield FL, who uses DSK Lawfirm. I was served with a frivolous completely fabricated lawsuit which required an answer in 21 days from the day I was served. DSK told me they would not represent me because the date (the made up date) that the plaintiff claimed I committed the act on (that never happened) was before my Legal Shield membership. So, they told me they would refer me out to another firm. Obviously they were looking for any reason not to honor my membership.
So, then they said they would get me that referral within three days. After five days I called back and waited an hour to get someone on the phone. Finally, they said they would expedited the referral. Finally on the 17th day since I was served, I had not gotten the referral. When I called back and complained after another extremely long wait, they finally sent me the referral. The attorney they referred me to said there was not enough time left for him to help. So, I went back to DSK telling them what an emergency I had at hand, and they said they would have a lawyer call me back. Now, I am down to two days before a default on the lawsuit, and all I got from DSK was another referral to someone else via text. Now I am left to go to the courthouse tomorrow to try to do this myself. So glad I have a Legal Shield membership.
Matt, we appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out a Lawyer Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Reviewed Feb. 17, 2024
Pros: Longevity: I've been a member of LegalShield since 2010, benefiting from its services for quite some time, which speaks to its longevity and availability. Cons: Decline in Service Quality: Over the years, I've observed a noticeable decline in the quality of service provided by LegalShield. This deterioration has been concerning and disappointing.
Poor Customer Service: My experience with LegalShield's customer service has been nothing short of horrible. There's a distinct lack of professionalism and efficiency in how they handle customer interactions, leaving much to be desired. Rushed Lawyers: The lawyers provided through LegalShield often seem rushed and unwilling to dedicate adequate time and effort to assist with legal matters. This hurried approach undermines the effectiveness of the service.
Lack of Willingness to Help: There's a pervasive sense of reluctance among LegalShield's lawyers to genuinely help with legal needs. This unwillingness to assist has been frustrating and has greatly hindered my ability to resolve legal issues. Ineffective Handling of Legal Matters: On several occasions, LegalShield lawyers have failed to handle legal matters effectively. This includes instances where necessary actions weren't taken, resulting in miscommunications and unresolved issues.
Poor Quality of Legal Representation: Certain lawyers, like Alex **, have exhibited dismissive, impatient, and condescending behavior. This attitude significantly detracts from the overall experience and undermines confidence in LegalShield's legal representation. Lack of Value for Cost: Considering the numerous issues encountered and the perceived low quality of service, the monthly membership fee feels unjustified. There's a clear discrepancy between the cost of the service and the value it provides.
Overall Assessment: While LegalShield may have been a reliable option in the past, my recent experiences have been overwhelmingly negative. The decline in service quality, coupled with poor customer service, rushed legal assistance, and a lack of willingness to help, has left much to be desired. Additionally, encountering ineffective handling of legal matters, coupled with a poor quality of legal representation, further compounds the dissatisfaction. Ultimately, the lack of value for the cost of the service makes it difficult to justify continuing membership with LegalShield.
Kandy, thank you for bringing your concerns to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Feb. 10, 2024
NOT GOOD! The attorneys are either borderline rude, in a rush, or just dismissive. The common denominator over almost every single one of my calls these past 4 or so years that I've paid for their services, is that the attorneys try to rush you off the phone as quickly as possible, and seem very irritated if you ask for anything except a generic "strongly worded letter" or something else that doesn't require any work or research.
Judah, we appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out a Lawyer Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Reviewed Feb. 1, 2024
So many say that Legal Shield is bad service. What many of you don't understand is that they are the payment plan, not the law firm. LegalShield provides a deal to make law firms affordable. What law firms do is not LegalShield actions. I live in Illinois and the law firm they use has great reviews. The reason why I can afford the law firm is because Legal Shield gave me (or us) the opportunity to provide lawyers at a small cost. And if you don't like the lawyer, you can always request for another. No questions asked. Thank you, LegalShield.
Ramon, thank you for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for choosing LegalShield and for taking the time to share your experience with us.
Reviewed Jan. 31, 2024
Any time I try to use the service I pay for, I get days of phone tag and end up being referred to a real lawyer in my area instead…and I get to pay for that real lawyer of pocket. Or one time they helped with a simple uncontested name change…which took like a year and a half.
Dr. Christel, we appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out a Lawyer Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Reviewed Jan. 22, 2024
LIFESAVER. To run a C-corporation is not easy, we are often faced with tough challenges, sometimes needing legal assistance. The best part of dealing with these challenges was the support of an expert, compassionate, and caring team; from the office staff to the legal experts, that helped us confidently and effectively handle and overcome each of those challenges. LegalShield is one of the affordable and adorable choice we made and highly recommend for Business and Personal matters. THANK YOU LEGALSHIELD, we are extremely grateful.
Thank you for the five-star review. We are proud to help our business members protect their legal rights. When you need legal help, LegalShield is here. Thank you for being a valued member and for taking time to share your positive experience with us.
Reviewed Jan. 4, 2024
I had the service for years, so one star because they helped with a couple of small cases that I couldn’t get traction on myself. The last three issues were not resolved, but the most recent was the worst. I supplied all the info on what seemed like a ‘slam dunk’ case.. it had to be transferred to another state which took a little time, but was encouraged after speaking to attorney. She seemed like it was as good as handled. Then, nothing. I followed up, still nothing. Followed up again and was told that too much time had passed so would need to refile. It was on them that the time expired, but fine.. filed documents again. And nothing. Followed up, waited and nothing. Followed up again and finally said I would cancel if I’m not going to get any service. The response was a very nonchalant ‘Okay here’s how to cancel’. So I did. I was tired of the fight, along with the busyness of life.
But it clearly wasn’t right so after things settled I was on a quest to close loose ends, so I called to revisit the issue. After explaining it all, customer service rep quickly told me that they can’t help because I’m no longer a member but if I resubscribe, they will. I explained that the issue was over the course of four months and NOTHING was done, so what assurance do I have now that it will be? During some back & forth she told me that I should have escalated the issue by requesting some complaint form. That I should have asked to speak with someone of higher authority so they can look into it. So basically it was my fault because I didn’t follow protocol, of which I knew nothing about?
I explain again that I did all that I knew to do and was not given any options. She finally acknowledged that it should have been handled better on their side.Whew.. that was harder & took longer than it should have. So I said alright…given that, is there any customer courtesy/discount on rejoining? Nope. Full price and just trust that we will do what wasn’t done before. Where is the accountability?!
I asked to speak with someone of higher authority (which she just said I should have done before).. she said no, you won’t get any different answer, this is what it is. Wow. I told her this is exactly what happened before in that you’re at the mercy of whoever answers your call & how they choose to handle your issue. She repeated, as if she’s done with any discussion that I can move forward with my membership. So, where is the accountability?
Dee, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. You were correctly advised, that an active membership is required to receive any legal assistance from our network or Provider Law Firms.
We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, where a team member would be happy to provide support. We encourage you to contact our team again but request to speak directly to Management, thank you.
Reviewed Dec. 30, 2023
I thought this was a good idea, I was wrong. The lawyer I spoke to was arrogant and didn't seem to want to help me. I just wanted them to write a letter to my employer because I thought it would help get my vacation pay. They wouldn't even do that. The Cleveland office does not return calls. At least in Columbus someone would call you. This was a waste of money plain and simple. Run from these people if you can!!!
Jeffrey, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Dec. 13, 2023
I subscribe to the service for about 2 years. I used the service multiple times for legal advice and the legal advice was appropriate for the situation. Also, I used the legal service to send out demand letters and I was pleased with the outcome.
Joanna, thank you for the review. We love hearing from our valued members. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.
Reviewed Dec. 8, 2023
I’m not one to just write a negative review but I see they actually respond to these. I signed up for LegalShield as I knew a lawsuit was coming from a previous landlord and needed advice. The lawyer was definitely not an expert in the space and suggested a response that made the lawsuit about $8K more (it pissed them off). When I asked the law firm for defense they said they didn’t have any available lawyers to help defend and couldn’t refer me. Needless to say, I am cancelled and am about to take on this lawsuit without legal representation. In theory this would seem like a great product. But it’s kind of hurt me.
Martin, thank you for the updated response. We apologize; though it is rare, there are some instances when a Provider Firm does not have available lawyers for a referral option. We are sorry to hear you had difficulties canceling your membership. As stated on our website, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. All cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. We have verified that your membership has been canceled. We certainly hope to assist you in the future should you return as a member. Thank you.
Martin, thank you for bringing your concern to our attention. We would like to help and provide some clarification. We are disappointed to hear that you feel our services were not beneficial for your needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits. For legal matters that fall outside of your covered membership benefits, representation can be established under a 25% discount from the provider law firm’s hourly rate. We apologize if this information was not clearly provided.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app. We regret to hear about your cancellation and certainly hope to assist you in the future should you return as a member. Thank you.
Reviewed Dec. 7, 2023
The lawyer that I talked to lied to me and directed me to a totally wrong direction, that lawyer's intention was to complicate my case in order to have me forced to pay for a real lawyer to represent me, shameless unlawful behavior; preying on poor people struggling to get their rights, I learned my lesson the hard way, take my advice and thank me later: stay away from this service; you pay them money while they are only dedicated to make things worse for you in order to make you pay for a real lawyer to represent you.
Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Nov. 29, 2023
For my last experience over the last 6 months for every question I had the lawyer kept saying that the matter was too complex. He failed to provide services by doing the necessary groundwork to answer. So when I complained they dropped me as a client to Legalshield after I have been a good withstanding member since 2015. They did not even tell me they dropped me as a member so I called to find out what happened after my associate whom is a friend said they would not look at my complaint and they just said we sent you a letter. Shocked by their actions. I lost my home to flooding and have been working against the city to recover it. I am without my home and this is what they go and do to you. I am trying to save my home and need legal help to do it.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
Reviewed Nov. 27, 2023
Let me start by saying I've been in business for over 30 years and never in my life was I treated so unprofessionally. The lawyer assigned to me screamed, yelled and told me to shut up after less than 5 minutes on the call. I hired LegalShield for a personal legal matter regarding tenant/landlord situation. I had the call on speaker and it was witnessed by highly accomplished retired insurance adjuster who I was seeking helping me o on the matter. He was mortified at the unruly behavior and couldn't believe his ears. I called and reported it. The customer service person apologized for the attorney and said she would have a higher up call me back today. I'm still waiting and hope that I will receive that call. NO ONE should have to experience what I had to. It made me sick to my stomach.
Michael, thank you for bringing your concern to our attention. That is never an experience we want our members to have, and apologize. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed Nov. 15, 2023
I have had this product for 8 years. I got it for the business and me being the principal. Apparently I was wrong. It is only for the business and not the owner. I haven't had the need to use it until now as I am starting up another company and needed to change the company name. You can't do that even though the payment comes from the personal account and my DOB is on file and I am the actual customer. The customer service is not helpful either. You can't even cancel online or by phone. When I called to cancel, they answer the phone and say "sure I can help you with that" and then transfer you to pre recorded message giving you an email address and fax number. You can send in request by email or FAX. A Fax. Really?? 2023 here.. You also are responsible to make sure your policy got cancel . They can't guarantee that either. So it cost me $5000 K over 8 years to never use them. What a waste of money!
If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed Nov. 15, 2023
When through the hoops to cancel the service.. Their lazy lawyers who don't care about me or my issues and never fully helpful got enough of my money. Don't do it, it's too expensive and too useless. Check online yourself and find the answers.
If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed Oct. 24, 2023
These people seem to be under the impression that they are the client. Intake seemed intent on asking intrusive questions that about information they just didn't need to know for an initial consultation. Really a bad experience -- and I've worked with an hired many lawyers in my time. They also represented that there was a good deal more conditions to getting service than was represented when I forked over the initial fee. They are fortunate the amount was so small or I'd file a complaint with the bar association. That's how bad they are.
Michael, thank you for bringing your concern to our attention. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Oct. 23, 2023
I have been paying Legal shield for a YEAR. I had a bad car accident in Dallas Texas in 2021, I was not the at fault driver I was actually in the passenger side and I suffered severe injuries. I contracted legal shield January of 2023 to help with my case. It’s October 2023 and NOTHING has been done. I have been referred to more than 7 attorneys. Everyone absolutely sucks at their jobs. I’ve been transferred to multiple managers, I have never experienced such a poorly ran company with the most disrespectful group of people. They are great talkers but horrible with actions. I have a deadline to do something about my case in November. That’s when I hit my two year mark. They have wasted my entire year, nothing has been resolved. Don’t ever waste your time energy and money on this scam company.
They’ve even referred me to attorney that no longer work at the law firm. I’ve been referred to attorneys that don’t ever pick up their phones. I’ve been referred to attorneys that don’t keep you updated. You have to constantly call and ask what’s going on. It’s a complete mess. I seriously can’t stress enough how stressful it’s been dealing with them. Save your money and invest it elsewhere. These people are the definition of liabilities. Worst company to exist.
Carolina, thank you for bringing your concern to our attention. We appreciate your feedback as it allows us to improve. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Oct. 20, 2023
I signed my wife and myself up to get help with forms such as a living will, personal will, things like that. Basically the help that is provided is they send you a blank form to fill out yourself. Same ones you can get free online many places. After the 1st year I cancelled the subscription. A few weeks later I was charged another $300 for another year. I emailed their customer service to get it resolved. Never heard back. Called them and was eventually told I would have to send the email to a different address which I did. Email bounced back as undeliverable. I used their "chat help" to make sure I had the correct email address.
Instead of letting me know if it was correct or not, they said they couldn't fine any record of the call, and if I wanted to cancel the service and get a refund I would have to call them. Finally got a human again who couldn't find my account at first. I eventually got the correct email to send the cancellation and refund request to. Still waiting to hear back.
If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed Oct. 14, 2023
I hired for help with a case regarding harassment. The lawyer who was supposed to help me I felt was unqualified and he gave no detailed explanation for why the opposing party releasing health records of mine isn't an example of harassment other than because it isn't. Additionally told me that saying that the opposing parties behavior has caused me mental health struggles is blaming the opposing party. Horrible experience. Would not recommend.
Marcus, thank you for the review. We are disappointed that you felt our services were not beneficial for your specific needs. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. We understand that can be frustrating.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Oct. 14, 2023
I unsubscribed but they keep charging me monthly. Waste of hours of my life to try and cancel unwanted subscription. They didn't help anyway. Lots of words. No potential solution. I keep trying to cancel.
Thank you for bringing your concern to our attention. We can help by providing you with some clarification to help you get the support you need. We are sorry that you are choosing to lose your affordable legal services. LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed Oct. 13, 2023
It’s a scam, do your research before choosing this company. Customer service seem to not know what they were talking about. I was on hold for almost a hour before being able to speak to someone. Definitely do your research.
Christina, thank you for the review. We would like to provide you with some clarification. LegalShield is a pre-paid monthly subscription service that operates in a highly regulated industry and is most certainly not a scam. Our mission for more than 50 years has been to protect and empower people with the tools and services needed to affordably live a just and secure life. We're disappointed that you feel our services did not meet your needs. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Oct. 13, 2023
I was advised by a Legal Shield representative 13 years ago that they would represent my wife and I on legal criminal matters. As recently as 2 months ago when I was going to cancel, they told that we had over 600 hours of unused court time. This afternoon we submitted a request for service based on the information we received from them only to be told by their primary attorney represent and the company representative that they only covered us in traffic related matters or IRS issues and nothing else. This company is nothing but a bunch of liars and scammers who want your monthly dues and will get it at any cost. Steer clear of them because they have zero integrity and are only after your monthly dues.
Daniel, thanks for your feedback. We're disappointed that you feel our services did not meet your needs. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Oct. 11, 2023
I was so happy with my experience with Legal Shield. Got my will done, had an attorney review it (not complex), paid my fees and thought I might use them again, some day. Instead, they had signed me up for a subscription to use throughout the year, that I did not need. So advance one year and they charge me again....(I forgot about this "subscription"). So I called one day after the charge and much to my chagrin, they will not reverse the charge. IRON CLAD, NO WAY.
I asked them to provide me with the notifications that they send to remind their customers that they will be charging the card again. You know, the authorization for additional charges. Guess what? They don't have it as they claim, "You committed to the 'subscription' back when you needed it." So, as someone who cares about false charges, I write this review to prevent it from happening to you. Buyer Beware!
I asked the fellow on the phone (waited 48 minutes for them to answer) if I could speak to a supervisor. No. Flat no. "We don't have that here." So I asked again, "So your company happily charges for something I never wanted or ordered?" He replied, "You ordered this in 2020 and now you will have it until 2024." So scammy. I have disputed this charge with my bank as I never received any notification of charges and did not want the service.
Leslie, thank you for the review. We value all member feedback based on their experience. We are sorry to hear that you are choosing to lose your affordable legal services. We would like to provide you with some clarification. LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. All cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed Oct. 11, 2023
The female operators who take the calls to refer the member to the right attorney are very rude. They ask way too many questions! Also, they record all phone calls, but will hang up if told they are being recorded! Damn hypocrites! Also, most of the so-called attorneys act as if they don’t want to do their job! Just poor customer service all the way around.
Hunter, Thank you for bringing your concern to our attention. That is never an experience we want our members to have. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Oct. 10, 2023
The consultation I received was inconsistent and ineffective. It didn't seem like I was talking to an attorney. I didn't receive at all what was advertised. After each consultation, I was asked to give a positive review for them. I wouldn't recommended them...even with small matters like mine.
Nat, thank you for bringing your concern to our attention. We would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Oct. 9, 2023
SHORT SUMMARY. My name is Fred ** and I am a disabled person covered under the American with Disabilities Act law. I have been a consumer of LegalShield for several years and I believe that the service is a must for disabled persons. Following my accident I became disabled and from time to time I would call on LegalShield for consultation and advocating on my behalf. Because of my long history of experience and my disability I asked questions to better understand what is being explained to me.
On one particular day I was speaking with an attorney regarding effective communication. This attorney told me if I wanted effective communication that I need to see a psychiatrist. When I asked her regarding audio-visual technologies she did not agree with the American with disabilities act laws that was provided to her from the NAD, the National Association Of The Deaf and Hard Of Hearing.
Shortly thereafter my conversation with this attorney my membership was canceled. When I questioned why my membership was canceled a letter was sent to me from LegalShield explaining why. When I tried to reactivate my membership recently online and it went through however I did not process, I contacted LegalShield for an explanation at that time. I was told that the company made a decision not to reinstate my membership for corporate reasons.
LegalShield also advertises that they represent the American with disabilities act and compliance, it is clear with my situation they have not. I am a disability advocate and from time to time I am an auxiliary aide companion to other persons who have disabilities. For the last several years LegalShield members would use me as their auxiliary companion for effective communication with LegalShield in which LegalShield allows me to effectively communicate on their behalf per the member's request for effective communication. I have reason to believe this is a direct conflict of what they're claiming why they canceled my membership. My question is how is it possible that I can't effectively communicate with LegalShield regarding my own issues however I can effectively communicate with them with other people's issues.
Also in a recent phone call I had with LegalShield through IP Relay and I questioned them regarding my concerns. I was transferred and then hung up on by IP relay which is illegal to hang up on a person that uses IP relay services. I also have requested to speak to LegalShield ADA compliance officer however I was informed that they did not have one.
Fred, thank you for bringing your concern to our attention. A member of our team will be in contact with you shortly. Thank you.
Reviewed Sept. 30, 2023
The 24 hour service was the worst. Someone that was a member was detained. Attorney Ms. ** (name spelled wrong) for Maryland (I was told I couldn't get last names per rep) told me all that the HCSA was going to do and not provide the person that was detained no help or advice did not call HCSO or nothing. I asked what the point of the emergency hotline if they wasn't there to help. I said, "Thank you" and that was the end. I called back to see if I was able to get another attorney because I felt that Ms ** didn't have my best interest, the call rep checked w/ Ms ** (supervisor) to see if I could. She said no because I already spoke to Ms ** about the situation. I said I don't think she has my best interest and I ask to speak to Ms ** and I was told I couldn't.
So I said, "Well I will talk to Ms **" but she never answered the phone again. Hr later I called back it was a different call rep named Justin **. He judged the situation by the notes saying I refuse the attorney all because I asked to speak to a supervisor, told him I never refused the attorney. A question that I forgot to ask and if I had to speak to her I will. He go on talking about it's nothing more he can do.
I asked and felt so low to say, "Sir did I do something wrong or did I say anything wrong?" He said no, I told him it doesn't feel like it because I'm being treated and deny service and that this situation is an emergency and I'm getting the worst service. He apologized and continue to judge off his notes. I asked him what was his name, he said Justin **. I said, "I thought y'all couldn't give last names." He proceeded to be sarcastic and said, "Well I knew you was going to ask." I said, "You're right because I'm making a complaint." His whole tone got nice, he tried to fix the situation and I told him, "It's no need to help now because y'all made me feel worse" and I already was being denied the service and he was not helping.
I told him, "You're judging a situation off of notes and you're not a judge, you come and judging me thinking that you know what's going on and you don't" and I told him two times that I had a question that I needed answers to. He then try to apologize again processor I'm still making a complaint, have a good night and I hung up.
I never felt this bad in a long time on top of a bad situation. Sad part I recommend this service to someone and I pray to get a better experience than I did because now I know how to trust the firm that handles MD case so I think I'm going to cancel my membership. Also doing a complaint on all four of the people I talk to today, I did not get the first lady name, I did not get the first call representative but far as Ms **, Ms **, Mr Justin **. I will call the firm Monday morning to file a complaint, I feel like the situation would been handle well, if there was an attorney, go guide, call help in any way. Thanks for nothing LegalShield.
Thank you for bringing your concern to our attention. We would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Sept. 28, 2023
I’m not able to give LegalShield attorneys more than zero. My legal issues dissolve with legal aid advice and zero. I was waiting for 2 months to resolve my issues that it was very important and had health issues. Didn’t resolve with their attorneys but legal aid advice helped me free. If I know I wouldn’t waste my time and money.
Rose, thank you for your feedback. We are disappointed to hear that you feel our services did not meet your needs. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Sept. 26, 2023
I have had to deal with 2 different attorneys in regards to a suspended license matter. I was tricked into signing a contract. I was trying to ask about a civil suit in regards that & was hung up on by Lisa **. She hung up while she was talking. When I got her on the phone she just said all she could do was make reference. I paid $30 for them to read the paperwork I sent in (apparently). So unprofessional. They hire lawyers who wouldn't stand a chance in a real firm. This is my second time paying them. I had them once before. I was trying to give them a second chance. The whole point in using the service is because of lack of knowledge in regards to the law and they act as though they do not want to help you.
Haley, thank you for bringing your concern to our attention. That is never an experience we want our members to have. We would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Sept. 21, 2023
The company will not set up an appointment with the attorney because I do not have a name of opposition party. I don't have an opposition party YET. And even if you get a consultation with an attorney. The attorney don't have a clue. The attorneys don't have an interest to help you. I am very disappointed.
Thank you for bringing this matter to our attention. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Sept. 14, 2023
LegalShield and DSK law is the worst company, poor customer services, poor lawyer, both end of the company is horrible, waste money to poor quality of services, don’t not hire them, they change their name before and they were call something else and they horrible back them and they horrible now… Don't spend your money!!!
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Aug. 31, 2023
I have had LegalShield for approximately 5 years for both personal and business - roughly pay $70 a month. I have only used it twice for very minor things. A few days ago I called legal shield as I am a former police detective and martial artist. I read that the law on nunchucks was repealed in 2021 which I told the attorney. I wanted to know if it was legal to carry nunchucks concealed for self defense in CA. As crime is going wild in the area I live. I told the attorney that I am teaching a crime awareness class. She told me I cannot take the advice they give and teach a class with it because I am not an attorney. I said I know that. That is NOT the subject of my class as I am teaching a crime awareness class (all my brochures say I cannot give legal advice and to seek an attorney). She said she would get me some info in 3 days.
3 days later I received an e-mail showing me the legislature repealed the law on nunchucks in 2021. I called them back as THAT IS THE EXACT information I gave them! My question was can the nunchucks be carried legally concealed for self defense in CA. The attorney rudely said she would not give me that info as I am teaching a class and I cannot teach law. I said there is some mistake here....She quickly interrupted and said there is no mistake and that is all I am getting! As a former detective that dealt with organized crime defense attorneys I was surprised at the unprofessionalism here. She is supposed to be a real attorney. Needless to say, my account will be cancelled today. It is hard to believe they can be in business like this. I was a member for 5 years and never really used them. At least my eyes are open now - better late than never! Find a different provider.
Joe, thank you for bringing this matter to our attention. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Aug. 29, 2023
One of customer service withdraw fee charges from my bank account after payment been paid one month. Now bank has charge bank account. That member shouldn't been add for additional fee. This has happen on other membership times. Want to be repaid for damage, emotional and mental distress. Due my limit income, LegalShield need stop abusing members.
Vivian, Thank you for bringing your concern to our attention. We would like to provide you with some clarification. LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Our memberships are designed to be charged on a monthly basis; members agree to these terms of our service upon signing up. If you have further questions or would like to speak to someone about your billing dispute to maintain your membership, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
If you would like to cancel your membership, per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you need further assistance, our Member Service Team is standing by and ready to help. Thank you.
Reviewed Aug. 28, 2023
Although I read the reviews here and other places, I still took a chance (I don't know why the price probably) to get matched with a horrible firm with incredibly low reviews online. I struggled activating account for several weeks and now dealing with the cancellation process. Please save your time and money!
We are sorry to hear that you are choosing to lose your affordable legal services. LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. All cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed Aug. 28, 2023
When I used the service, I was a previous customer; nothing was done—a total waste of money. I called to find out if they handle wrongful termination cases, but the rep wouldn't tell me unless I had a membership. I explained to her I previously had a membership, and they did nothing. All she could say was, "We'll, give a discount."
You may continue to use your provider lawyer for legal situations that extend beyond membership benefits. The additional services are 25% off the law firm's standard hourly rates. A retainer fee may be required to receive these additional services. The Provider Lawyer will go over these fees and let a member know when the 25% discount applies. This discount does not include contingency matters. If you have additional questions or need further assistance, please contact LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday and a team member would be happy to assist you.
Reviewed Aug. 19, 2023
I had an issue with Air Canada, and wanted a lawyer’s letter sent to the company because they were not responding to my emails. Lawyer ** told me LegalShield only sent letters in the United States. I told him Air Canada has a local office at Hartsfield Airport, he snappily told me, “I am closing your ticket. When you get an address you can call back.” As soon as I came off the phone, I Googled and found the address. He did not have to close the ticket. All he had to ask was for me to include the address with my supporting evidence. Yes, to me, his customer service sucks. He shut me down as soon as I began speaking.
Juanita, thank you for bringing your concern to our attention. That is never an experience we want our members to have. We apologize. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Aug. 10, 2023
I became a member when it was Prepaid now it's LegalShield but they use same law firm, It’s hard to get a hold of somebody the last time I was paying for a service on the lawyer didn’t contact me in a timely manner. I had an urgent matter that was time sensitive and they never contacted me yet on their side they say they did and I have proof they didn’t and that is the whole problem. I am merely asked for a credit to my account, and they canceled it instead when I have open matters, so this is just ridiculous and I paid for a service that they say that I have to pay for again. I would not recommend this place at all because they are not living up to what they say they will do.
We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where a team member would be happy to provide support.
Reviewed Aug. 5, 2023
I've been with LegalShield for six years and haven't used them, but was informed by their reps there that as a member I continued to accrue hours with an attorney. I had a legal situation from someone trying to collect money from me I didn't owe, and was referred to a LS attorney to deal with it. I was informed by LS that they would offer either a free consult, a written letter OR read a document (less than 15 pages!) in order to assist me. LS then made it sound like I was getting a great deal by informing me any further work from the attorney would be with a 25% discount!
The hours I was informed I had received were only good if the case went to trial! THIS IS A SCAM, AND YOU WILL GET VIRTUALLY NOTHING FOR THE MONEY YOU PAY. I have canceled my subscription with them as of today. In six years I have paid this company $1500 and today I learned it was a complete waste of time and money. To others reading this, I encourage you to go elsewhere for legal help. LegalShield is a joke.
Doug, thank you for the feedback. We are disappointed that you feel our services did not meet your needs. We would like to provide you with some clarification. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Aug. 3, 2023
Other law firms and attorney(s) I have consulted with responded very professional and most of the time would listen to my concern. Betty J (B J) ** with LegalShield, Riggs Abney Neal Turpen Orbison & Lewis, P.C., was very rude and when I was defended myself BJ and LegalShield cancelled my membership and then gloated with an email. Don’t Bother.
Update: Kimberly, thank you for informing us that you have filed a complaint. Our Member Resolution Team is standing by and ready to help. Please contact them directly at (800)-506-4616 between 8-5 CST Monday-Friday or via email at MemberResolution@legalshieldcorp.com, and a team member would be happy to provide support. Thank you.
Kimberly, thank you for bringing this matter to our attention. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. Thank you.
Reviewed Aug. 2, 2023
I was promised a title/lien search by a customer service agent before I paid them. I paid the money. They had a lawyer call me to assist me and said, "I'm not a real estate lawyer but I have experience in real estate" then proceeded to look up the home I wanted to buy on the same internet search I did and told me that he couldn't access it because they require a fee then told me the email address to LegalShield's lawyer request service and again I asked him, "Ok so these are real estate lawyers they can look up if there is a lien correct?" And he said yep they can do all that.
After 3 days a real estate lawyer called me and said that legal shield does not offer lien and title searches and that I would have to hire an attorney in my county for that. So basically I was lied to and then paid 30 dollars to be told I need a lawyer which is why I came to them in the first place so I was completely robbed of my money and got nothing for it but lies. So for anyone who needs a buyer/seller contract to be reviewed by a lawyer and have a title/lien search please not LEGAL SHIELD DOES NOT COVER LIEN/TITLE SEARCHING.
Andrea, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed July 21, 2023
What a scam! The law firm I was assigned to refused to provide assistance for a topic clearly covered in the contract. Nor would the law firm give me a referral to another, stating "we could give you a referral but choose not to. The law firms have sole discretion to decide if they will accept a client's questions and simply have to say "it's a matter of ethics" to avoid helping a paying client. My supposed "advocate" at LegalShield did nothing to help me. A complete waste of my time and money.
Stacy, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We have systems and resources in place for members to notify us if they are not satisfied with the services provided.
We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed July 18, 2023
If you are smart you will never use this product. Backdoor conversations and blatant lies. I plan to visit every single person involved to express my disgust for how they treated me. An evil pawn for the federal government to oppress working class people.
Mitchell, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed July 17, 2023
So useless. I've subscribed for over a year just to have a peace of mind but when I actually needed their help for a traffic issue, first the lawyers they hire is very impatient and a bit rude even. Also they are just NOT GOOD. They told me nothing can't be done for my ticket but I ended up looking for another lawyer locally and they easily helped resolved the ticket. AVOID AT ALL COST.
Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly. We look forward to assisting you.
Reviewed July 13, 2023
I can't speak highly enough about my experiences with Legal Shield. 1) I had a Home Warranty issue, and the company did not want to reimburse me for repairs they authorized. I contacted my lawyers, they wrote a letter, and within 30 days I had my refund. 2) I had a Tenant issue that failed to follow the court order to reimburse me fees. Unfortunately, the Tenants moved states. Legal Shield referred me to a lawyer in the other state. The situation would have cost me additional fees, to enforce the court order, so it wasn't cost-effective, but the two law firms were great. 3) My lawyers have given me great advice for my business. They have reviewed contracts with other companies and even corrected some documents from the other company. Oh, don't forget about writing your last will and testament, at NO ADDITIONAL COST.
Patrick, thank you for the glowing review. We are delighted to hear about all the successful ways you are utilizing your membership benefits. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member.
Reviewed July 3, 2023
They lied to me in the chat on the front page of their website saying they could help me, only to have the lawyer call same day and say that they in fact couldn't help me. They hide cancellation. You have to email (or write a letter) to cancel your account. I requested cancellation and a refund but only got the first... I hope. I plan to review this terrible lying scam site on every review platform that EXISTS.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided.
We are sorry that you are choosing to lose your affordable legal services; LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. As stated online, per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed June 26, 2023
1. Attorney called, which I missed. Did not leave message. I called back and put back in queue. 2. Talked with Phelps. Emailed info that day. Received confirmation they received information. 3 FIVE DAYS later I get text asking for information. Got confirmation and called to make sure. 4. He had to write short letter, about an hours work. 5. Called after waiting two weeks and was told I was in the queue, BUT there are a number I letters before mine. 6 contacted Legal Shield to assign another attorney or cancel account. THEY cancelled account. Do not do business with them!
Richard, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed June 24, 2023
I have been with LegalShield since it was Pre Paid Legal. Their tech services are ancient. The last couple times I've attempted to use forms downloads it did not work because it is outdated. I needed to update a rental agreement about six months ago and forms was out of date/commission (I ended up having to use some other forms downloading service). I attempted to download the pdf for estate planning and it will not work because it is out of date. With so many members paying monthly fees it's very frustrating you can't use the services when needed. I don't even use the service often but when I do I expect the very things I'm paying for to at least be up to date. The last time I was going through estate planning the same thing happened and LegalShield emailed me a form. Horrible tech game, smh.
Everett, thank you for your feedback. We are sorry to hear you are having technical difficulties accessing the latest LegalShield Forms. These can be found directly in our LegalShield app. Please ensure that the OS on your device & your LegalShield app is updated to the latest version. For further assistance, please contact Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help.
Reviewed June 22, 2023
Very disappointed after waiting for an attorney to call up after submitting documents. Finally get a call only to be told I must speak with an attorney in another state regarding the documents. Unacceptable for the monthly membership ship fees we pay.
We appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Reviewed June 7, 2023
The problem the lawyers are lazy and discriminate against women who call in. They wrote a letter on my behalf, but also called and sent a letter saying they didn’t represent me. The problem they was not willing to understand my issue and provide the correct lawyer for assistance. They sent me to workers' comp lawyer. He said it was not a workers' comp matter. Then they sent me to personal injury and he said he could not factor in all my issues with what he practice. When I initially called LegalShield about my issue I had to literally fight to be heard for I did have evidence. They refused to send letter, for they said I had to prove my sickness when I sent the doctor's note.
I had to ask for a supervisor. The problem they wasted all my time by not respecting me as a smart woman. They have attitudes, rude, and not willing to understand my issue before they steered me in the wrong way. Then tell me they can not refer me out again. When they referred me to wrong lawyer. Told me to call referral service or EEOC. They are offering wrong information cause they think I’m not smart enough to figure it out! But what I figured out is they are abusing their practice and taking my money.
Joanne, we appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Reviewed June 3, 2023
LegalShield supposed to help you find an attorney and another state and they suggested this one attorney that stole $5,000 from me and then try to ask for a total of $16,000 for one mediation. Her name was Michelle **. She never gave me a written contract as LegalShield states that the attorney must give you a written contract between you and the attorney. When I had trouble with this attorney and I made complaints about her LegalShield never help me not one bit. They're like, "We don't get involved in with the attorney you have that we suggested. We don't get involved in that case." they didn't help me not one bit but made me file bankruptcy against this attorney.
I try to do arbitration against this attorney but because I highlighted the LegalShield document that we must have a written contract between each other she won that case? Why wouldn't LegalShield be a part of my arbitration to help me to let them know and confirm that you must have a written contract between me and the attorney! You pay this company to help you to get the right attorney but they did not. This person wasn't even a child support family attorney. They gave me some ** attorney that wasted time and my money and they should be sued and they didn't help me not one bit!!!
Justina, Thank you for bringing your concern to our attention. We want the opportunity to review this matter further and provide you with the support that you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. Thank you.
Reviewed May 27, 2023
Don’t trust this cheating LegalShield stuff. I submitted my LegalShield membership application on April 21, 2023, and they took membership fees out of my credit card within minutes. Twenty minutes after submitting the membership application, I changed my mind and canceled my membership, and around one week after that they sent me an email saying they would process my request of cancellation (pretty slow response). So far after 5 weeks from the time when I submitted my cancellation request, they still haven’t refunded my membership fees yet though I called them three times to request the refund. It looks like they don’t want to refund my membership fees. It’s really bad to do that kind of dishonest business. Never, never trust them! They just want to cheat and steal your money.
Anthony, thank you for feedback. We want to provide you with some clarification and get you the support you need. Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed April 28, 2023
I was a member of LegalShield services for about a year. I took the 6 month contract. They were so so, they did help me in about 3 cases, then I had 2 cases they threw to lawyers outside of legal shield, (that meant they didn't know what to do). Of the 6 or 7 attorney, 4 were very decent, 2 couldn't had care less, and one just seemed plain ignorant for an atty. to me. The receptionist service was something else, about 3 were good, the others seemed to me like gum-chewing bubble heads, bottom line here, there were times when I called and no one seemed to know what was going on with my case. But, like I mentioned in the beginning, it was so/so, meaning, there were good days and good attorneys.
However, my wife and me were in Hawaii when time to renew my membership pop up, when we came back, and I found out about it, I tried to renew it, yet I was met and treated as if I had walked out owing money to somebody, I was told that they were going to see if I was going to be allowed back, and this is when I paid for everything up to including their smiles. So I told them not to worry, that I would save them the trouble, and not to bother in taking the draft payment out of my account, because there weren't going to be any funds for their payment, that they were fired!. With these people you have to be perfect, you're not allowed to be human and forget anything, yet, when they do it, Hey, they are only humans. So I wouldn't recommend this outfit to anyone that is human and may forget something here and there, that's when they will find out this company's true colors. Thank you for reading my experience.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We are sorry that you are choosing to lose your affordable legal services. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed April 11, 2023
UPDATED 4/11/2023: This law firm assume and accepted my case, which was clearly personal injury case for a landlord and tenant case. Their lawyers, in-turned filed my petition using a legal claim that ensure I lose the case, meanwhile the law firm would get rich charging me hourly fees. Which I had paid a total of $2,400.00, for them to intentional lose my case. I'm on a fix income and cannot afford to give away, this kind of money. Which it seem I did with this law firm. Meanwhile the opposing counsel planned to go to trial, their fee could have easily went into the 10's of thousand of dollar, which I would have paid unknowingly.
This law firm seem to be set up to exploit defendants --- not fight for plaintiffs-which I fired them to do in my situation. After seeking new counsel for reveal this hoax, they refuse to refund my fees paid and continued billing me for services after they withdrew. I am forced to dismissed my case and can not refiled to collect any reimbursement on cost and other health damages. I shocked and disappointed to see that there is greedy law firm out here that would do this to their claims and there seem to be no recourse for the client other than writing a review.
ORIGINAL REVIEW: After two year of membership, when I needed legal services all the referral to lawyers had band aid approach to my problem. The worst is they referred my personal injury case to a landlord and tenant lawyer, who in-turned filed my petition using a legal claim that ensure I lose the case, meanwhile the law firm would get rich charging me hourly fees. Which totaled 2,400.00 however the opposing counsel planned to go to trial, their fee could have easily went into the 10's of thousand of dollar, which I would have paid unknowingly. This member services seem to be set up to exploit defendants --- not plaintiffs - which always in my situation as a member. I'm requesting a full refund of all dues pay. Use the legal referral services in your state for guidance....it free and accurate!
Prevan, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly.
Reviewed April 2, 2023
I submitted a case/intake with all the details on their website and asked a very specific question related to a contract on a Monday morning. I needed the answer the same week, latest by Friday of that week because of a time constraint I had. An attorney called me Monday evening, I explained everything to her including the time constraint I had. She said she would like to review the entire contract. So, I sent that in the email as instructed by her. I also uploaded it on their website.
On Tuesday, I got an email saying they are not able to open the "links" because of security and I should share the actual PDFs. I replied saying I have shared the actual PDFs only, not the links. I also suggested taking it from LegalShield's website if email is not working for them. I then called the Law Firm's office, the customer rep there was not helpful at all. She just asked to send the file again in the email. I didn't know how it would resolve the issue, but I sent the contract again in the email anyway.
It is Sunday today and I haven't heard back from them at all after that. I sent a follow up on Friday asking if they were able to access the contract, and if not, can they reply to the specific question I had asked originally at least, but no response!. It's one thing to not do the job, but completely ignoring the customer is unacceptable!.
When I go to the LegalShield website now, I don't even see my case/intake there anymore, it has just vanished. So it looks like I have been completely ghosted. I called the Legal Shield's customer care on Friday to cancel my monthly subscription and explained the situation to the rep. She asked if I want to raise a complaint through which the attorney will then surely contact me, but it will not be on Friday. I refused as it would have been useless for me. I've not faced such a pathetic service (or lack thereof) in a long time.! I was able to get the response in less than 12 hours on free websites like Avvo, Lawguru for free! What a waste of money and time!
Though we are sorry to hear that a member is choosing to lose their affordable legal services. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed March 19, 2023
I had the service for over a year and when I needed them, they would not help me. I tried to speak to customer service but they were not helpful. I wasted a year of payments for nothing. Do not trust!
Leo, thank you for your feedback. We are disappointed that you feel our services were not beneficial for your legal matter. Understanding the full benefits of your LegalShield Membership is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. A team member would be happy to provide support.
Reviewed March 12, 2023
I contacted Deming Parker about a consumer issue in 2018. They wrote a dispute letter....six months late. However, I'm now currently being sued (defendant) for those false charges in a case for money owed. Deming wants a $600 retainer to defend me in court. I have defensive services with almost 300 hours of trial hours and 5 hours pretrial. Aside from the prior dispute which was ignored, these charges have reached statute of limitations. This is only a portion of the problems I have had with this service. I have been in a loophole with resolutions department for a year. I rarely can get to lawyers to properly use my legal services. They rarely return my calls appropriately...sometimes late in the evening...or days later...or never at all. I've asked for a lawyer that doesn't charge a retainer for defensive services....as they advertise. It's been more than six months; they just ignore me and won't budge. Is there any talks of class action?
Thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed March 6, 2023
Updated on 03/13/2023: Being on a phone hold for 20 minutes, an EXCALATION SPECIALIST, SELINA, came on the line, and said the SAME THING. 'LEGALSHIELD (per contract) can cancel anyone's membership for reasons only they know and cannot disclose... or for no reason at all'. She said she could send me a copy of the contract. From this point on, I don't believe I will be signing my name to anything...maybe my tax return...that's it. This continues to be amusing to me, and the people who get a salary at LEGALSHIELD must be so embarrassed when speaking with customers who have legitimate complaints...that... THAT'S THE WAY IT GOES. GOOD RIDDANCE TO LEGALSHIELD AND YOUR 'REPRESENTATIVES'.
Original Review: I have been a Legal Shield member for 11 years, paying $32 a month...that comes to roughly $4,000.00. I rarely have used their service, and have asked & gotten 2 demand letters written in 11 years. My last inquiry never received a call back, as the usual protocol is a 'lawyer' calls within 24 hours to discuss your issue. Recently in February 2023, I received a letter advising me that my 'MEMBERSHIP HAS BEEN CANCELLED' with no explanation or signature of whoever wrote the letter. I called headquarters in Oklahoma, and was told to call my local law firm associated with LS, RIGGS, ABNEY, NEAL, TURPIN in Denver, Colorado to find out the reason.
I was given the answer... "Management has made the decision to cancel your membership, and we are not allowed to disclose the reason for opting you out." After trying calling 'corporate' again, I got a rude, surly male agent who hung up on me because I asked to speak to his supervisor. My monthly payments were auto-withdrawal, so payments were never missed. To this day, I still don't know why I was cancelled. Guessing 'all things happen for a reason', this must be a sign....guess they didn't want my $32 a month.
Legal Shield has low creditability according to members' reviews... 2 stars. I see in CONSUMER AFFAIRS that LS responds to reviews saying they will 'look into the matter and get a resolve'. I will be anxious to read their reply to find out why, mysteriously, I was cancelled. My recruiter was no help, either....he tried calling corporate on my behalf, but couldn't get an answer. He told me they told him for me to call the local firm for the reason. Playing 'PASS THE BUCK' is not my idea of Customer Service @ corporate headquarters not responding to a legit question.
**SIGN UP KNOWING YOU MAY BE CANCELLED FOR NO REASON. Competition exists, and the company I chose for protection for identity theft has 4 stars, and a good rating with BBB unlike Legal Shield....a company not respected enough to get only 2 stars from disappointed members. I feel there may be a possibility their 'lawyers'... as well as the Customer Service agents I spoke with, could be failures who weren't able to get a better job, and ended up with Legal Shield. I guess 'GOOD RIDDANCE' to Legal Shield, too!!
Barbara, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service Management team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if possible.
Reviewed March 2, 2023
They took money without talking on the phone. Lawyer provided with options and said I would be contacted within 48 hours. When 2 weeks passed I contacted to get an update and this time I stated I wanted account cancelled. Come Mar 1, 4 months after I found they had still been taking money. There was no follow up by the company to see if I had been contacted or why I was cancelling. So to me they were stealing funds without saying a word. Today when I called the first lady did not want to speak to me, so she sent me to a new lady and now it's all done by email. Me calling to cancel and verifying who I was. Apparently is not a verified way, but an email from an address saying cancel is a great way to get 4 months free money. I can see how they have a rating of 2.
Darren, thank you for the feedback. We're sorry to hear that you feel our services were not beneficial to your needs. Please note, as stated on our website as well as in our membership contracts, cancellations must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. All cancelations are processed, and refunds are reviewed by management in the order received. Thank you.
Reviewed Feb. 18, 2023
I have been a LegalShield member for around 5 years. I used them to file for divorce which went smoothly. However when I needed additional legal services, the company failed to deliver. Recently I needed document review (something they tout they can do) but it turns out only certain documents can be reviewed. I needed to file contempt of court on someone and they told me they cannot review legal documents related to petitions, complaints, or requests for motion…they wanted me to hire a lawyer for their discounted rate (2500 mind you).
At best this company is a referral service to get you a whopping 25% discount on hiring a lawyer. They really need to educate their reps better because after they said I could not have my documents reviewed I called to cancel my membership and the rep I spoke to told me they could in fact look at documents and referred me back to my law firm. So they called and told me again they can’t look at my documents but they’d be happy to refer me to a lawyer who will charge me 2500 to file 6 pieces of paperwork. All in all I would not recommend. You don’t need a middle man to find a lawyer, you can Google, call around and find a lawyer for the same price that their ‘discount’ provides. I’m so disappointed I’ve wasted so much money on a service that ended up being useless.
Katheryn, thank you for the feedback. We are sorry you feel our services were not beneficial for your needs. Understanding the full benefits of your LegalShield Membership is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Feb. 7, 2023
I’ve paid monthly premium dues for 3 years. The first time I call for legal advice they say they can’t help me. At a time when you need the service the most you feel taken advantage of by the people that are suppose to be there to help you!
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Feb. 7, 2023
So far, it's a scam. I signed up last Tuesday and have yet to speak to an attorney. In one week, I wrote my own case, studied the laws and am fully knowledgeable on how to file a civil law suit. If you wait you will lose your case. DO NOT PAY THEM A DIME. .DO YOUR OWN WORK, get a local lawyer.
Thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app.
Reviewed Feb. 4, 2023
This CO (Consumer Affairs) did not approve my 1st TRUTHFUL NEG REVIEW of LS. EVEN though I didn’t break any of their “guidelines.” I wonder why? Is there some connections between these 2 entities? Will they approve this one? LEGAL SHIELD IS A SCAM. They state you will get an attorney to given you a consult even with an existing case. ETC, ETC, ETC. The firm they TOLD me to call has a 3 star rating on Yelp.
Their reviews are worse on Google reviews. HORRID reviews. They called me back, told me to send docs. They did not read them, nor give me a consult. Instead said they would refer me to an attorney for “25%” off. (Right) They said they do not do consultations yet when I read to them what it says on LS’s site. They began to back peddle yet bottom line they refused to do a consult. This whole set up is a scam. DON’T WASTE YOUR MONEY. I would give name of the low level badly reviewed law firm they sent me to yet this CO. will mostly likely reject my review. Due to being too transparent and honest.
Sammy, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed Jan. 17, 2023
I've used LegalShield twice now. I was not impressed either time. However, the most recent time, I was left frustrated. I signed up to get some estate planning in order. I originally wanted to a Revocable Living Trust and was swayed into not getting one by the attorney (which I now regret). In any case, I set up the other forms. I, then, wanted to get a beneficiary deed because I did not get the RLT. The beneficiary deed would cancel out the need for an RLT in regards to my personal residence. I called and opened a file on 12/5/22. They referred me to a "referral attorney". The referral attorney office called me the same day and told me that the attorney would contact me soon. I hear nothing. I call on 12/15 to follow up. They tell me she'll call.
I call LegalShield to cancel my membership because at this point, I am not paying for another month to just sit there and wait on this attorney. They say "oh we can escalate your case and pause your membership". So, I say okay. They escalate the case and the referral attorney's OFFICE calls me the next day. The woman tells me she got the escalation. Asks me for my information, is rude, abrupt, and interrupts me. Tells me the attorney will call me. YOU GUESSED IT: She never calls me. So, I call Legal Shield to confirm that my membership is cancelled and not just paused. They inform me I have to let them know in writing. Of course, another thing. So, I write in and I do not hear back. I call back a few days later and they tell me it's cancelled-thanks for the call/email back.
While on the phone, I request a refund because I spent the better part of the last month I paid for WAITING for the referral attorney to call me. I'm told I have to send an email in writing- of course. I send in an email on 12/29. It's 1/17/23. Never heard from them. So, I call in on 1/17/23. The lady says "Oh yes we've received it and they've decided we do not owe you a refund." I ask to escalate it to a manager or someone and she says "no, you can't". This is ridiculous in my opinion. I am asking for a measly $29.99 back because your attorney's/partners failed to call me back within a reasonable time and you make me jump through hoops to do anything, never write/call back, and then deny me to even talk to anyone except the gate keeper. I need more legal assistance, but it's safe to say I will try my darn hardest to AVOID legal shield. All over $30. Sad.
Brynn, thank you for bringing your concern to our attention. We want the opportunity to review this matter & provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form: https://legalshield.typeform.com/to/pSnMnF & a member of our team will reach out to you directly. Thank you.
Reviewed Jan. 3, 2023
I’ve had legal shield for more than 15 years and have not needed assistance until recently. I have medical and financial power of attorney for my elderly parents. I was looking for elder care advice. Legal shield would not help me unless I signed my parents up and paid for their premiums. I was looking for some advice on first steps as a membership benefit and fully anticipated that I was going to need to hire an attorney for the following steps. No dice. Thousands of dollars I’ve spent on this membership and when you need it, no help. Waste of money.
Keith, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Dec. 16, 2022
Membership ID: **. I paid for Legal Shield back in July when I found out my association was trying to foreclose on a co-op I bought with back association fees. Legal shield referred me to a law firm. That law firm sent me to a referral attorney. The referral attorney recommended I file a chapter 13 bankruptcy to protect both co-ops I owned and set up an appointment on 8/2. 8/1 I completed the counseling. 8/2 I received a cash offer on one of the co-ops prior to my appointment with the referral attorney. I notified the attorney and asked if I should even come because I would pay the arrearage with the sale of the co-op and avoid filing bankruptcy. He never responded so out of respect for his time and mine I kept my appointment.
At the appointment he told my husband and I it was best to file and I could cancel the bankruptcy at any time. I signed and paid the retainer of 313.00 and spent an hour and a half in his office with the paperwork he told me to bring. On 8/4 I asked the referral attorney if he could negotiate a deal to drop the foreclosure with my associations attorneys which he agreed to do but for a 2500.00 retainer fee and that he would hold off and not proceed with any further work on the chapter 13 bankruptcy until further notice. I did not have 2500.00 to pay him so I spoke with the association attorneys myself.
The referral attorney stated that if I wasn’t continuing with the bankruptcy or paying the additional retainer that he cannot recover his fees and sent me an itemized bill for his time for about 2200. I made a complaint with the law firm who referred me to which they told him to give me a 25% discount per their program guidelines and he resent a bill for 1700.00. However, I paid a retainer of 313.00 to represent me at the confirmation hearing which never happened because he never filed the bankruptcy nor did I sign the retainer for 2500 for him to speak with my association. The 25% would have been taken off of the initial retainer fee that was paid to him in his office but did not happen. The law firm stated that they didn’t understand why I would still owe if the bankruptcy had never been filed but they do not get involved with disputes like this and wished me luck on resolving the matter on my own.
There was never any verbiage in the referral attorneys initial retainer agreement that stated that if I did cancel the bankruptcy that I would be responsible for the full amount as if I had actually filed. Now the referral attorney is attempting to have me served for an outstanding bill that I don’t even owe. I contacted the law firm that legal shield set me to for a referral attorney to handle the matter in which they told me “per legal shield their hands are tied and cannot represent me in this matter.” I have contacted legal shield and asked them why am I not being covered which they sent me information as to why.
My issue is why legal shield hasn’t attempted to reach out to their affiliate to ask him why he’s trying to get over on their member? The attorney did not provide me with a discount which he was told I qualified for nor did he return my retainer after he held off on filing because he wanted me to sign an additional retainer agreement for 2500.00. Legal shield does not fight for its member but believes the affiliates only without any further information and that is not a company I will ever continue to use and I don’t recommend anyone to use them either. It was a complete waste of money and time.
Melenie, we appreciate you taking the time to share your experience as it allows us to improve. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team is investigating this matter further and a member of our team will be reaching out to you directly. We appreciate your patience while we explore all options. Thank you.
Reviewed Dec. 13, 2022
Updated on 12/16/2022: As a response to my review Legal Shield offered to contact their customer support. I did contacted your customer support 5 times, I did give you the proof (emails and docs) that Legal Shield gave false and unprofessional advice and all I asked was the refund for 3 month as excuse for wasting my time by giving false information to the customer. Your response from supervisor was: “it’s our decision and we won’t refund you anything”. They didn’t even apologize for providing legally inaccurate information.
Original Review: I’ve proceeded with 2 cases and LegalShield Canada gave the false information for both of them. If we would proceed with their advice we would definitely lost. After my own research we got the way to win both cases. Legal Shield refused to take any responsibility and refused to refund money for bad service. They have been really good couple years ago however not any longer.
Olga, thank you for bringing this to our attention. Our team would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more info. Please get in touch with our Member Service Team; a team member will be happy to assist you. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Dec. 13, 2022
I’ve sincerely had the best experience with LegalShield. I was connected with the most caring lawyers that really helped my family and I. This really gives me a peace and protection to know that I get the help that I need by just the press of an app/button. They’re also just a phone call away! This is worth having for such a small amount monthly for my personal and business needs. Thanks LegalShield for making this available!! <3
Andrea, thank you for the five-star review. We couldn't agree with you more. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. Thank you for sharing your experience with us and for being a valued member.
Reviewed Dec. 12, 2022
I have contacted the law firm on dozens of occasions to get advice and have spoken to a wide variety of attorneys on many different subjects. Their response has been courteous, they have called me back promptly and offered great solutions. They have written letters and reviewed contracts for me. The letters especially have helped get money back in situations I thought were hopeless. It is nice to know that I have these lawyers looking out for my best interests!
Phil, Thank you for the five-star review. We are happy to hear that our team provides you with top-notch service. With LegalShield, our members can live more and worry less, knowing that they have the power of their LegalShield Law Firm in the palm of their hand. Thank you for sharing your experience with us. We want you to know that we value your membership.
Reviewed Dec. 12, 2022
LegalShield has helped me with my business in multiple states. They filed my LLC for me and had it back to me within three business days. I’ve also had several questions about taxes, and various business matters, that they have assisted me with. I have found the attorneys to be kind, professional, experienced and quick to call me back. I feel I have received a tremendous value for the small amount I have paid.
We are thankful for your positive review. At LegalShield, we believe every individual and every business deserves access to affordable legal advice — from estate planning and protecting property investments to resolving traffic accidents and protecting business interests. Thank you for choosing LegalShield!
Reviewed Dec. 11, 2022
LegalShield is a great company for people that have legal issues or would just like to have thing your will and other legal matters. My husband and I have been a part of Legalshield for 9+ years and we have been pleased with their services. One instance is we had just bought a van and the dealership was taking forever to get us our permanent tag and my husband got tired of waiting and contacted LegalShield. In 4hrs. we had an attorney calling asking what we wanted done. They wrote a letter on our behalf to the dealership and 24-48 hours we had our tags plus about $270 back for the taxes we paid for the van.
Yulonda, thank you for the positive review of your experience as a valued member of LegalShield! With LegalShield, you can live more and worry less, knowing that you have the power of a law firm behind you. Thank you for sharing your experience with us!
Reviewed Dec. 11, 2022
We have saved so much money having this legal service. We've used attorneys in CA and OK and never had to pay anything but our usual monthly service fee. The IDShield dashboard is excellent and really helps me feel safer from identity thieves.
MeShawn, thank you for the wonderful feedback on your experience. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for being a valued member!
Reviewed Dec. 11, 2022
Using the service for the past 24 years and over 400 times, my overall customer experience is roughly 70% positive, though not great. This relates to the help and guidance from the law firms but excludes customer service. I feel customer service used to be consistently and predictably wonderful, with alert, knowledgeable, and competent CSRs. However, I recently called in with a simple question, spoke with three different CSRs and got three different and contradictory answers. This frustrating experience has become so common over the past few years, it pains me to call in about anything, not knowing if I'll get a real answer, let alone an accurate one. Regardless, and in spite of what feels like a growing number of challenges at the corp level, it's still better to have the service than not to.
Randall, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We greatly value your membership and appreciate your feedback as it allows us to view areas for improvement. Should you have concerns in the future, please reach out to our Member Services team at (800)-654-7757 between 7-7 CST Monday-Friday. Thank you.
Reviewed Oct. 27, 2022
I call LegalShield in Nov of 2021. They sent me to Davis Miles Mcgurie and Gardne in Arizona. These lawyers lied to me and did not do as I ask and hired them to do this went on for 7 months. Their lawyers legal shield sent me to lied and deceived me. Yes I know legal shield wants everyone to believe that the customer is the stupid one. But don't expect to get a refund or any satisfaction because no matter what legal shield does not care and they will tell you how stupid you are for trying and they know they can get away with it because the state bar of Arizona will always say the cheating lying lawyer is right and the client is always going to be wrong. Yes that's right and thanks to Mr Reid ** at the state bar of Arizona legal shield is right. Legal shield is a scam
Toni, thank you for the feedback. At PPLSI, we champion equal access to justice and security. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it.
We appreciate you taking the time to share your experience as it allows us to improve. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Oct. 24, 2022
I have been a client for more than 20 years, nor did I use (luckily) the service. I needed to make and legalize my will and it is impossible to do it. They do not answer the phone and the only time I managed to communicate, They gave me bad information. Not recommendable.
Gabriel, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed Sept. 24, 2022
It's not a fun situation when you need to call lawyers. LegalShield brings an already very frustrated legal situation to the next level. My previous workplace used to have a legal plan program, I thought LegalShield will be similar... Completely wrong. First of all, the 4 hours return call is always a joke. Lawyers usually don't return call within that time frame. If you urgently need their advice/action, and you need your home attorney office for referral to another state's lawyer, expect days of wait and you will have to keep following up and see why no one call you back.
Secondly, LegalShield don't seem to vet their attorneys. They sent me to an unethical lawyer and apparently there is no standard/rules to adhere to be LegalShield's network attorney. Long story short, the lawyer did not do what I retained him for, and he did not show up at the court date and a flat rate fee of $7400 turned into endless extortion. I paid $15k legal fees, a simple non-juridical issue is not resolved and damaged so badly, worst than before I retained him.
I understand there are bad apples and I also know this review is for LegalShield not for the unethical lawyer. You would think LegalShield will have their members' back. No, they don't. Many calls to LegalShield's home law firm, their referral department, their customer resolutions. Either they don't return calls, or "Sorry, we can't help". Most of the time, they don't even want to hear the story and interrupt and said "we can't help". Sometimes, I think they make it worse.
When they look into problems, instead of asking their client first, they asked the lawyer first. They allowed the lawyer to submit their evidence, but refused me to submit mine. This shows how much they "care" about you, LegalShield members. To summarize, I paid $50/month for LegalShield's service so they can refer someone to rob myself. When reported to LegalShield, there is nothing they can do about it.
Ria, we appreciate your feedback as it allows us to view opportunities for improvement. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. The provider lawyers in our network are dedicated to assisting our members with their legal issues. They will work diligently to provide members with the appropriate legal advice and actionable steps to take while strictly adhering to their membership benefits. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation.
Understanding the full benefits of a LegalShield Membership is important. For specific questions about your membership benefits, you can contact our Member Services Team at (800)-654-7757, via chat at www.legalshield.com or by email at memberservices@legalshieldcorp.com between 7-7 CST Monday-Friday, and a team member would be happy to provide all those details for you.
Reviewed Sept. 22, 2022
I joined Legal Shield because like many hard-working Americans I was enticed by the idea that I could have an attorney to work my case without paying upfront legal fees that can be expensive. The first time I dealt with them, it was an unemployment case during the pandemic and was lucky enough to get a very good lawyer who resolved my case so that I stopped getting the run-around and received my benefits.
I've had some letters written, but had to work hard to get my point across as the attorneys were hard-pressed to 1. believe me though I presented viable information that I did not owe the creditors in question 2. had to repeatedly stay on top of the lawyer to ensure that they actually sent letters as there were times when 3. they would BLAME ME for not sending the required documentation when it's done electronically and THERE IS A DIGITAL FOOTPRINT.
The last situation took the cake! I was working for a large employer here in Georgia and had some issues with blatant discrimination and retaliatory behavior. When I finally received a call from the lawyer, she was silent, barely spoke, never asked for details in the case, and stated "...well...you still work there..." as if to say "what you are complaining about? so what if you're being discriminated against...you should be grateful to have a job and that they haven't fired you.." It was disgusting and unconscionable!
Oh but it gets better, she called the company in question to tell them that I was going to file an EEOC complaint amongst other things! How do I know? Well, they called me into a meeting and told me the same thing that she told me, "Well, at least you still work here!...Why would you file a complaint?" Gee, thanks cut-throat second-rate "lawyer". Most of their attorneys seem to not be very good and have dismissed that they are supposed to represent THEIR CLIENT (NOT THE DEFENDANT) WITH ZEAL! This is just a paycheck.
Malika, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership.
We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions or service complaints to contact Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or you may submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF and a member of our team will reach out to you directly. We look forward to assisting you.
Reviewed Sept. 13, 2022
LegalShield experience depends on the draw--Lawyers are chosen for you. On my case, the correspondence sent for my review was riddled with errors. Twice. The next time LegalShield sent the "final" letter for review, it was NOT MY CASE. They sent me the wrong letter containing detailed information of another's case!! I informed them of their mistake, but received no acknowledgment other than a form email with my final letter attached...still with mistakes. I'm quite certain I will not win this case now.
Paula, thank you for bringing your concern to our attention. That is never an experience we want our members to have. We sincerely apologize. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. We look forward to assisting you.
Reviewed Sept. 11, 2022
LegalShield recommended a real estate lawyer whom I contracted with to represent me in a battle over deed restrictions. Lawyer wanted a 10k retention fee. Trusting Legal Shield’s recommended, I paid the fee. It has been three years and lawyer has done NOTHING. I called and visited the lawyer many times, emailed many times. Each visit, each phone call, each email was the same, “Working on it.” Three years!!!! Lawyer isn’t working on anything. I don’t recommend Legal Shield. Lawyers will take your fees, do nothing and live lavish lifestyles on YOUR money.
Thank you for bringing your concerns to our attention. We are disappointed that information was not communicated well and that you have found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership.
We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed Sept. 8, 2022
Being frustrated with having no A/C for 30+ days and getting the run around between American Home Shield and contractor, thought I would give them a try. When I spoke with an attorney, he recommended that I read my contract for resolution. Also, feel free to call back if you have any questions. WOW, thanks!
Teri, we appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would love to investigate this matter further but would need more information to do so, please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly. Thank you.
Reviewed Aug. 18, 2022
I don't want to talk about it. Horrible experience. I would not recommend this to anyone. The firm I got assigned to did not assist me in any way. I spent money with them for essentially no reason. I threw my money in the trash.
Jonathan, thank you for the feedback. That is never an experience that we want our members to have. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Reviewed Aug. 7, 2022
I was introduced by a person I knew from real estate who invited me to a Zoom where I heard a testimony of a man that made millions but before was broke and it spoke to me so I signed up. I went on to sign up 6 associates in a month and 3 cancelled due to negative sentiments about the company. I was owed $1600+ with commission and bonuses but they did not pay me because and paused my application because I offended a woman in their application review department that thought I was signing people up and lying to them. I signed up Christians that I knew and I did have a record 21 years ago but signed up three times for LegalShield in the past 10 years and it was never an issue until now when they owe me nearly 2k.
I submitted everything they asked me to and they still denied my application and I was completely righteous in all my dealing with them and did things by the book. The experience was terrible, on the very day I was to get paid they placed me on hold then held me hostage for 3 plus weeks dragging their feet on a closed case from 2001. I would avoid them at all costs as far as a business opportunity goes. They will charge back anything that doesn't stay on the books a full year and not all do. **
Tim, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons an Associate agreement may be canceled per company option by PPLSI. This information can be found in any Associate agreement. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary. We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Associate Services team at (580)-436-7424 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed. Thank you.
Reviewed Aug. 5, 2022
I keep receiving emails from a previous job search account on CareerBuilder from ** entitled "Important Information Regarding Your Resume on CareerBuilder", claiming to represent LegalShield. I have absolutely no matching skills for this type of job (nor any desire to work for them), so I assume they just flood everyone to see what happens. I've asked her to stop, yet the emails keep coming. Going to block them now, but it gives me the feeling that LegalShield and its reps are not on the level. Not a good view of LegalShield or CareerBuilder for allowing this type of garbage to continue.
Sam, thank you for bringing this matter to our attention. Any personal opinions, actions, or thoughts made by any LegalShield employee, law firm, or Independent Associate are not a direct reflection of LegalShield but are not taken lightly. We would like the opportunity to review this matter further. To do so, please submit your feedback via our Associate Concern Form at https://legalshield.typeform.com/to/TQ3Yos a member of our team will reach out to you directly to remedy this issue. If you prefer to speak to a live representative, please contact our team at (800)-654-7757 between 7-7 CST Monday-Friday, or by live chat at www.legalshield.com. Thank you.
Reviewed July 27, 2022
Poor Customer Service. One attorney commented that they have been coddled. The attorneys don’t seem to be educated or experienced in their scope. Several of my issues were not remedied. They can care less about people's issues. Many services promised but not delivered.
Susan, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership.
We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed July 14, 2022
LegalShield is very unprofessional and potentially dangerous to third parties, this company does not screen who signs up for their services, my granddaughter's father doesn’t have visitation rights to see her and it’s court ordered, Legal Shield allowed a third party that is not the parent to try to retain services pretending to be my granddaughter's mother and somehow the lawyers partnered they acquired addresses that the father wasn’t supposed to have and gave it to him and the third party putting other's safety at risk. The lack of accountability of the company is unprofessional, our lawyers tried to call legal shield and their partners attorney and we have not got a response, they give the run around along with a nasty attitude. We had to file a police report against the third party who retained Legal Shield's services claiming to be my granddaughter's mother, this company has a poor reputation, if you are dealing with this company be careful.
Thank you for bringing your concern to our attention. Due to confidentiality, we can only address a PPLSI Member regarding pending legal matters. For the last 50 years, we’ve worked to build long-standing partnerships with high-quality law firms across the U.S. and Canada. We have systems to uphold our required legal and ethical qualifications for each provider firm in our network. How a legal issue is remedied by the courts is the responsibility of the legal system. PPLSI has no authority or control over the ruling or overturning of legal actions of the legal system. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Reviewed June 24, 2022
Prior to the "Great Pandemic" I had built up a company I had started in 2007 and we were making money in construction. By the end of 2021 it was obvious things weren't getting better anytime soon. Between customers failing to pay, investment capital holding up new projects, and supply chain issues driving up the cost of materials, I was in way over my head. After spending an entire year just paying the interest on personal debt I finally joined LegalShield and had a conversation with Randy ** in the Tacoma office.
Randy was patient and listened intently as we went through all the different facets. Initially he advised me against going through with it due to various reasons. Since there was a slim chance things could work out. He pointed out some indicators to watch for as time went on. Six months later events caused the indicators to manifest, and when I contacted him again to explain, he agreed to proceed. They sent some questionnaires and after I filled them out Randy and I spoke several times and at great length. His paralegal, Amy, is a living angel. There were a total of 56 pages in the final Chapter 7 filing. I was amazed at her friendly and supportive help getting through some of the sections, and the huge amount of work sorting everything out into the correct category.
Randy was very informative, taking the time to make sure I understood my exact standing, what to expect, and a very honest view of what the most probable outcome would be for me. The key is honesty. If you are straightforward with them, they will be the same. Don't try to hide anything, they are not there to judge you, they are only interested in helping.
My bankruptcy was filed 12/31/2021 and discharged in May of 2022. Is it painless? No, there are rules, and you just can't cheat. But I can promise that if you are lucky enough to wind up with Randy ** as your attorney the process will be surprisingly low stress, and that 10 ton weight that's been crushing you will suddenly be gone. It will then be up to you to build your new life without feeling like you're drowning in debt every day. I've never left a review like this for anyone before, but then, no one has ever earned my admiration like the Randy and Amy team at Legal Shield, Tacoma.
Brian, we are so thankful to hear about your experience and success utilizing your membership benefits! We couldn't agree more with you; finding solutions to your legal issues does not have to be complicated or expensive. We are proud that our valued members just like yourself can live more and worry less, knowing they have a power of a law firm on their side. Thank you for choosing LegalShield!
Reviewed June 23, 2022
If they can’t understand handling of my personal info, how much more poorly will they handle your legal needs? I decided to cancel service after finding the website advertised any subject outside your plan, you get 25% discount. What I got: the actual contract distinguished personal and business (the website does not). Suddenly my costs doubled just to have a simple, small business form made. They have no interest keeping your data secure in any reasonable manner. Their website design and data management is so substandard to the point a young kid could design it, and in fact some of the worst I’ve seen in my 25 yrs in the industry. They don’t offer any form of double authentication. When I call, they say they removed the credit card info - but it’s only when I say “but I’m logged in and see it” they finally distinguish it’s from their internal system and not my profile (yet the whole time I was very specific I wanted my profile info deleted).
I asked by email, with my cancel request, to delete my login, profile and credit card info. It’s been 6 weeks and I’ve received one email saying “we received your request”. No confirmation yet, of actual cancellation of the plan nor my data purge request. I can still log in, still see my credit card info and profile. It still shows my plan listed.
Pamela, thank you for providing feedback and bringing your concerns to our attention. We apologize for any confusion you experienced during the sign-up process regarding the separate personal and business coverage offered. When selecting a plan at www.legalshield.com, users are given the choice between a personal plan for individuals and families, a plan for small businesses, and a plan for starting a business. Plan summaries shown under each choice contain a list of the benefits available and show if a plan contains specific business-related coverage or not.
Regarding data management and our Privacy policies, keeping customer information private is a priority for PPLSI, its subsidiaries and affiliates. To enable us to provide our membership plans, we need to collect certain personal information. We keep information for as long as is necessary for our business purposes and will dispose of all information in accordance with federal, state, and local law and our company policies, which can be located by visiting https://www.pplsi.com/privacy-policy/. For assistance with removing your online account and confirming the status of your membership, our Member Services team can best assist with this matter over the phone at (800)-654-7757 between 7-7 CST Monday-Friday, please feel free to request speaking to Management. Thank you.
Reviewed June 18, 2022
I submitted a document I needed to sign through the LegalShield app. and requested that a Lawyer review it for any red flags. A Lawyer called me and assured me there was nothing of concern in the document but also made sure I understood everything it said and any possible consequences of my signing it. This was way easier than my reading it and attempting to understand all the legal jargon in the document... and it did not cost any extra beyond the low monthly subscription fee.
Sheryl, we are so glad to hear about the success you've had utilizing your membership benefits. We’re building a future where every person can live without worrying about how they’ll afford legal services or respond to identity theft. We put more power in people’s hands by using technology that can make justice and online security accessible to everyone. Thank you for the wonderful feedback and for choosing LegalShield!
Reviewed June 10, 2022
I am a military veteran. I have paid for Legal Shield membership for over 10 years, the one time that I needed my services for a tax suit the attorneys I was forced to use, Riling, Burkhead and Nitcher in Kansas, refused to send my Missouri case to Dubail Judge in MO, where I used to reside which is where trial would also take place, not Kansas. As a veteran I also called in to have them work another case which was a veteran matter, and for a second time I was given the lowest rate lawyer service I could imagine. When the attorney called me on that matter he stated he couldn't even remember where he read part of the law he was quoting to me as legal advice. This was the managing partner of that firm. How can anyone expect the legal advice they get as sound advice when the attorney can't remember where he read something he's advising you on?
Now further into my case, when I filed a complaint with Legal Shield corporate they sided with the law firm, further to that, when I stated if they would not review the actions they took not following Legal Shield Procedure for referral on out of state cases, I would get my money back that I paid in. I filed a my complaint because the advice that the Kansas Firm gave me, was incorrect and misleading, they wanted the case off their book to just get paid is how it seemed to me. Because I had to learn of the procedure form the opposing counsel and judge, not the attorneys who were supposed to be advising me.
If they would have sent me to the lawyers I had requested and should have been sent to, the advice and counsel I would have received would have been better. But instead, Legal Shield Cancelled my membership stating "Company Decision", no one called me, emailed me, not to mention this was directly after the Lawyer Mike Riling, said he would call me back on Thursday with an update to the law he couldn't remember that he had just read, when in reality they worked with Legal Shield on Wednesday to cancel my membership.
So I had 300 hours of trial defense, gone, no refund, I have two legal matters that I now have to hire other attorneys for all because I put my trust in Legal Shield to be there when I needed it. But when I threatened to use my membership which I was actively trying to save for issues like this, they cancel it because of what? Because I threatened to give you legal matters, especially a Veteran issue?! Yet cancel a member after over a decade of paying for your services and then be told, sucks to be YOU!
That is my experience with Legal Shield and Riling, Burkhead and Nitcher in Kansas, Legal Shield refuses to tell me the reason for cancellation, refuses to refund me, refuses to respond, and refuses to respond to the BBB. That is the company I paid money to for over a decade. I strongly urge anyone to consider any other service or firms before putting your faith in this company that they will be there when you need them.
Brandon, we understand your concern and we would like to provide some clarification on this matter. The LegalShield subscription model is based on a provider law firm network and schedule of benefits within our legal service plan contract. We have a process in place to ensure that members have access to lawyers that are competent and experienced in the area of law needed as well as licensed appropriately. Our system does not allow for "Attorney-of-choice". We also strictly adhere to our contracted schedule of benefits. Services outside of the schedule of benefits are typically available at a reduced hourly rate.
In regard to the status of your membership, though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be located in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company, dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this is option is not taken lightly and only implemented when necessary. We can understand how this may be upsetting. If you feel that this decision was made in error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday and we would be happy to provide further details if needed.
Reviewed May 6, 2022
At the recommendation of the provider, I was switched to a personal package that I was told included trial defense from a business package that also had trial defense. I was sued by a renter and was told I had coverage by the LegalShield provider. Then I was told I didn't have coverage followed by I had coverage then finally I didn't have coverage. Meanwhile the Minneapolis affiliate told me they filed a counterclaim. After he quit I found out he did not. My claim was not tossed. I have since requested legal consults and it's been 2 days with no call back from LegalShield. My account is in good standing. This was a 900.00 claim. Managing LegalShield was more cost than the actual loss. Complaint on file at MN AG and MN bar. I will update this as it unfolds.
Greg, thank you for your feedback and for making us aware of your experience. We want to help you get the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. If you prefer to speak to someone over the phone, please contact Member Services at (800)-654-7757 between 7-7 CST Monday-Friday and a member of our team will be happy to assist you. Thank you again and we look forward to hearing from you.
Reviewed May 1, 2022
I signed up for Legalshield November 23, 2021. I attempted to use the service multiple times. The Attorneys sometimes responded but never followed up. Cancelling the service is HELL! When I tried to cancel my (worst experience of my life). The customer service agent began reading a 15 minute script (it's rude) explaining everything I was "losing". I asked multiple time, "please stop reading the script and cancel my subscription". He refused to stop. This lasted 15 minutes. Then after being on the phone with multiple people, one who just put me through to a recording of their cancellation policy.
Per the recording I had to "send an email, with my membership number and the word 'cancel'". I sent the email April 15th, only to receive an email stating the following: "You’ve Successfully Activated Your Account!" I checked my credit card statement April 29th and they're still charging me. Does anyone know how to read their code and stop them from taking your money?
Mark, thank you for bringing your concerns to our attention. We apologize for your experience and appreciate your feedback. Please note, as stated on our website as well as in our membership contracts, cancellations must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If a refund is requested please provide this in the email as well. All cancelations are processed, and refunds are reviewed by management. If you have further questions or would like to speak to someone directly on this matter, please contact us at (844)-714-8494 between 7-7 CST Monday-Friday and a member of our team will be happy to assist you. Thank you.
Reviewed April 28, 2022
I subscribed for their service ($29.95 per month) and at first it seem great. But as time passed and I needed them again (now I prepaid 6 months in advance) they assigned me to Davis Miles McGuire (DMG) in Tempe, AZ. I needed help with a major tax question. I called DMG and after speaking to an attorney (no cost for this call) from their office I was referred me to another attorney, Elliott **. I made an appt with Elliott ($195.00). After consulting with Elliott, he was going to charge me another $2500 to research my tax needs and to provide CPA. Well, that went nowhere. I never heard from Elliott again. I attempted on three different dates to contact him and left messages to call me. He never did.
I called LegalShield and they said is not their problem. They have no control over the attorneys. They just collect their fee ($29.95 per month) and clients are on their own! I called the State of AZ Bar Association (Mr. **) and they said they could not force Elliott to respond. However, Mr. ** did contact Elliott and Elliott said, "Oh, I can not help him". After months of waiting this is all he has to say? I called DMG and they refused to refund my $195. I called LegalShield and they refused to offer full refund. DMG claims that they are "The Only Law Firm You Will Ever Need". This is a bunch of **. I found out the Elliott IS NOT WITH THEIR LAW FIRM. You should stay away from, LegalShield, DMG, and Elliott **. They take your money at every level and then refuse to help you.
John, thank you for your review and for making us aware of your experience. Our mission is to protect and empower people with the tools and services needed to affordably live a just and secure life. We believe that no one should be left without affordable, accessible legal services and advice.
We apologize for your experience and we want to help you get the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. If you prefer to speak to someone please contact Member Services at 800-654-7757 between 7-7 CST Monday-Friday and our team will be happy to assist you with this matter as well as provide information on a refund request. We look forward to assisting you.
Reviewed April 27, 2022
On 09/23/2021 I hired legal for a small one time case. I made all necessary arrangements on the phone with their rep Cordero who was also was my single point of contact. He assured me this was a one time. On 09/23/2021 I hired legal for a small one time case. I made all necessary arrangements on the phone with their rep Cordero who was also was my single point of contact. He assured me this was a one time payment.. On 07/04/2022 I discovered that LegalShield had been taking $53.85 from my bank account unauthorized every month since 10/23/2021 thru 03/23/2022.. As soon as I realized what was going on I called Cordero to see what happened, he expressed that was not supposed to have happened and he would take of it by getting my money back into my bank account.
After Calling Cordero the second time he blocked my number, I called him from a different number and he picked right up, I asked him to please unblock my number, he told me NO and gave me his supervisor's number. I called his supervisor Mr. **. Mr. ** expressed that he had spoken to Cordero on this matter and assured me he (**) would take of it.. So far I have not been contacted and now ** will not answer my phone calls or respond to my text. I've hit a brick wall with this organization. They took my money unauthorized and will not give it back. Arthur **.
The PPLSI Independent Associates instructed you incorrectly. Our members should always feel comfortable and are encouraged to contact our home office with questions about their membership benefits or service complaints.
I have confirmed that both of your memberships have been canceled. If you have further questions or would like to speak to someone about this directly, please contact our Member Services Team at (800)-654-7757 or via chat at www.legalshield.com, between 7-7 CST Monday-Friday, and a team member would be happy to provide support.
Thank you for sharing your experience with us; this has been addressed with the appropriate team members so that we may improve in the future.
Reviewed March 29, 2022
You get nothing for the plan price. You want real legal action? Pay a lawyer thousands of dollars. This is just lunch money to them. All they did was write my landlord a letter, and dropped me like a sack of garbage. Save your money. Still having issues with my landlord. I'll just have to move because my "Lawyer" couldn't do anything to a certified slumlord.
Alexander, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. We understand this type of situation can be frustrating. If you have further questions or would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
Reviewed March 27, 2022
Legal Shield referred me to a law firm. What they don't tell you is that two of these lawyers were both disbarred in California & Florida. They take your money without representation. Being investigated by two states with the Bar Associations, State and Federal Government. We won't stop until they are investigated, fined and thrown out of Legal Shield!
Robert, thank you for bringing this matter to our attention. For the last 49 years, we’ve worked to build long-standing partnerships with high-quality law firms across the U.S. and Canada. We have systems to uphold our required legal and ethical qualifications for each provider firm in our network.
We also have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Reviewed March 14, 2022
Customer service department needs A LOT of work. I called to cancel my membership, they said I needed to email them, so I did and didn't receive a reply til 5 day later. My law firm that I called multiple times was not helpful AT ALL. All they ever said was we need more information, every time I called about the same situation it was always something different needing more information. I felt as if they did not really care or make a effort to help. Thought it would be worth it but really a huge waste of my time. Disappointed.
Katarina, we are disappointed to hear that your experience with LegalShield was anything less than exceptional. We greatly appreciate your feedback and are constantly looking for ways to improve our service to our members. We regret that you were unable to receive the assistance you needed while you were a member. Our dedicated teams have procedures in place for matters just like this and we would have been more than happy to help you and investigate this matter further. We appreciate your time, thank you.
Reviewed March 5, 2022
I've been with LegalShield from 2006 until 2022. This is the worst legal ever in history. I've been with them for over 15yrs and plus they never told me what's included in my membership until I call in and ask about it. I only used this service 5 times. Three-time to send out letters and two-time for the court which the other person didn't show up which made the case easier. Meaning my lawyer's got paid $500+ for just saying hello and goodbye, twice. Now, here's my big problem. eBay has been abusing every single seller and buyer and getting away with it. eBay stole money from me and gave it to another buyer for a refund which I never sold anything to this person. The money that eBay stole from me was my process money from another sale which they gave to that person on a refund, which I didn't sell anything to. Plus, they have so many illegal hidden fees from, shipping, final fees, buying taxes, selling taxes, etc...
Anyways, I sent in a lot of evidence to LegalShield on my behalf about eBay on what they have been doing to me and thousands of other sellers and buyers. I even told him to google on Trustpilot eBay reviews. He told me, "I believe we got something here." (Duh, of course!) Anyways, after going through mental abuse from eBay for about a whole month and I was still sending in more evidence to my lawyer between that time. He sent in a letter, no response back from eBay. The lawyer calls me and tells me the dumbest news ever. His words, "I've had to bring this attention to my team and they kinda LAUGH at me... so the only thing I can do is refer you to another branch because WE can't take this case!" What? First of all, you don't call your client back (two weeks later) and tell them that your team laughs about a serious situation that's causing mental and physical abuse. When I agree to his referring to another branch...
I ask him would he tell the new lawyer what's was going on and send him all the information that I was sent to him. His words again; "I don't have time to do that, so you're on your own. I have other cases to worry about!!!!" That really pissed me off when he told me that after what I have been going through lately for a whole month. I reported the lawyer and customer service said they were going to get another one to call me back. Guess what? NOBODY HAVEN'T CALL ME BACK YET AND IT HAS BEEN TWO WEEKS SINCE I'VE HAD SPOKEN TO ANY LAWYER! Then I had another problem with WATA GAME's false advertisement. I was supposed to get my games back in 35 speed days. Well, I didn't receive them back so I gave LegalShield and call once again. I've sent evidence to LegalShield and show them other reviews online those other customers were experiencing the same problem.
Wata Games went online and had google shut down their reviews so they can cover up their own tracks from customers that were having a bad experience with them. LegalShield agreed that what Wata games were doing was false advertisements, etc... Legalshield calls some lawyer in Denver to take the case. Here goes the email from the lawyer that Legalshield referred me too. (Your LegalShield Membership entitles you to a 25% discount off my $450 hourly rate for legal services. Would you like to schedule a telephone call to discuss the "$1,500 retainer" required to engage Cantafio Nagel & Song PLLC? Thank you for your consideration.) When I google the law firm that Legalshield referred me to, they had very bad reviews. I took my chance and ignore the bad reviews and called the number that I was given by LegalShield. Well, the bad reviews are right! He wouldn't let me ask one question... All I keep on hearing is, I need money.
I told him I'll call him back and I called LegalShield back instead of him. Legalshield agreed with me and said that they are sorry for referring me to a high-price rude lawyer like that and there isn't anything else that they can do. I said, what???? Now, this was coming from a supervisor that works at LegalShield named Debbie. Meaning, LegalShield can't give me any more recourses and I'm on my own. Wow, really LegalShield?!?! Then a few days later this lawyer from LegalShield had called me back and said she would try to help. Laura D, sent out letters and emails to WATA games warning them of a lawsuit. She stated, return my game's back graded and the money that I paid for the games and $2500 dollar compensation fee.
Well, two weeks later I received one game back and no money and an email from WATA game's making up more excuses why they can't send out the other game. I sent the copy of the email to Laura and she even wasn't happy either with the WATA game's email response back to me. She told me, "Just wait until you receive the other game back and we'll take more action against them." She told me to call her back when I receive the other game and I said ok.
In the letter, Laura even stated to WATA games, "this matter will not simply go away." Now, two weeks later I got a PPLSI letter in the mail from LegalShield saying this, (dear, my name, based on circumstance and information we have, LegalShield will not be able to continue to provide contractual benefits and services under your membership. By means of this letter, we are informing you that we are canceling your membership contract with LegalShield and refunding the unused portion, which was only $11.35 cents.
When I have seen this letter I was confused and hurt because I didn't do anything wrong and plus, Laura D, was helping me. I called the number that was provided in the letter and they said, they don't know why my membership was canceled and to email member services. I did and guess what, no response back. I called three times back to LegalShield just to hear them say "we don't know why your membership was canceled and we can't tell you on our end." I said can you have a supervisor call me back. When the supervisor had called me back from LegalShield she said the reps had lied and could have told me the truth why the possibilities why your membership was canceled and the email that the reps provided to me was pointless. The reason was stated, fraud, no payment or we can't help you with your problem so instead of taking your money every month we'll just cancel your member's membership.
She said the only reason that she can see "why LegalShield" had canceled my membership is because LegalShield itself "can't" help me with my problems and Legalshield isn't for "YOU." I ask why? She said she doesn't have the information. I told her me and Laura D, was getting some progress done about WATA game's so what are you talking about. She said, "I'm sorry but there's nothing else I can tell you." I told her to even ask Laura that works at LegalShield and she wouldn't. I hung up the phone. Now you're telling me after paying LegalShield $17.00 a month from 2006-until 2022 that their service wasn't for me.
Really after all of the years of paying for a membership that I really didn't use at all and when I did I still didn't get the help that I needed?! Legalshield just scammed me for all of those years just to tell me that their services weren't for me! Legalshield needs to be reported in for scamming customers to the BBB FTC, ETC... STAY AWAY FROM LEGALSHIELD, PLEASE DO!
Rome, we appreciate you taking the time to leave your feedback and voice your concerns about this matter. We understand your concerns and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information is can be located in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf.
When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company, dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this is option is not taken lightly and only implemented when necessary.
We can understand how this may be upsetting and we apologize for your experience. For further questions or concerns, please contact our Member Services team by email at MemberServices@legalshieldcorp.com, or by phone at 800-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you for your time.
LegalShield Company Information
- Social media:
- Company Name:
- LegalShield
- Company Type:
- Private
- Year Founded:
- 1972
- Formerly Named:
- Pre-Paid Legal Services, Inc.
- Address:
- 1 Prepaid Way
- City:
- Ada
- State/Province:
- OK
- Postal Code:
- 74820
- Country:
- United States
- Website:
- www.legalshield.com