LegalShield Reviews
formerly Pre-Paid Legal Services, Inc.
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About LegalShield
LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.
Visit www.legalshield.com- Serves individuals and businesses
- Unlimited legal advice
- 24/7 emergency legal assistance
- Limited services in Massachusetts
LegalShield Reviews
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- 4,973,803 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Dec. 19, 2024
Service was good and professional.
Charles, thanks for the five-star review. We appreciate you sharing your experience with us. Thanks for choosing LegalShield.
Reviewed Dec. 19, 2024
Legalshield is always quick to respond and with great thoroughness. I had a question about my LLC and they answered that plus informed me of another business reporting need I had no idea about. Thanks again Legalshield.
Michael, thanks for the five-star review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.
Reviewed Dec. 19, 2024
The reviews on here must be ones paid for by Legal Shield. The service was terrible. The connected me with an "attorney" that had horrendous reviews on Yelp and Google IN A DIFFERENT STATE. I addressed this with Legal Shield customer service before the attorney reached out. They were useless and did nothing. Friedman, Framme & Thrush **. The attorney reached out shortly after and had no idea what he was talking about. Progressively started getting louder and louder until he was yelling at me, inaccurately quoting things from the evidence that I'd provided him and when he was questioned about the errors told me I didn't know anything about the law - despite having a pretty extensive legal background. Avoid both like the plague.
Graham, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Dec. 13, 2024
The worst thing about this company is that I’ve been a member since 2001 and they decided to cancel my contract for my plan because I was a monthly on my bill and they decided to cancel it saying that they sent mails letters out email letters. They never called me or never text me. I don’t look at my emails every day. I don’t look. I don’t get my mailbox every day so I feel they drop the ball and let their clients know that they were late on their bill payment. I would never recommend them to anybody or anyone ever again.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed. Thank you.

Reviewed Dec. 11, 2024
I would not go to sleep without knowing my Legal Shield premium was paid up and that is a fact. I have been a member for decades and have used their services multiple times. Somebody is always messing with you somehow, but when I tell them they will be hearing from my attorney, I mean it. And I don't take s... I straighten people out that mess with me and leave them wishing to God they had no because I have a lawyer. Do you?
Keith, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.
Reviewed Dec. 7, 2024
I called questioning emails I have received offering to sponsor, make my book into a movie, etc. My response was fast and told me what I needed to hear. Thanking you.
Nola, thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing your experience with us.
Reviewed Dec. 7, 2024
Thank you guys for you for your service!! You guys are AWESOME!! YOU ARE APPRECIATED.
Danielle, thanks for the glowing review. We are proud to help our valued members protect their legal rights. Thanks for choosing LegalShield.
Reviewed Dec. 7, 2024
Brian was very prompt in answering my questions and very helpful and courteous.
Lynda, thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing.
Reviewed Dec. 6, 2024
I've been using Legal Shield for a couple years now. I don't use them often, but I'm thankful they're there when I need them! Helpful, direct, kind, and understanding. I'll recommend them every time.
Kelly, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed Dec. 6, 2024
The Legalshield lawyer who processed my request provided exemplary service in handling three different traffic tickets that I received. I now have a plan of action to handle them in such a way that I might get them thrown out or have the fines reduced. This all happened in only two days!
John, thanks for the glowing review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing your experience with us.
Reviewed Dec. 6, 2024
I appreciated Hans thorough explanation, saving me from making a big mistake. He was prompt and easy to understand during the call
Ramon, thanks for the review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Dec. 6, 2024
I signed up with Legal Shield about a week and a half ago maybe two weeks. The reason I only gave two stars is they won’t update me on what’s going on. They never call me. And I have called and left a message a few times out of three times. I’ve only gotten one call back.
Aaron, thanks for the review. We want to help provide some clarification. Our providers do need time to research and address your legal concerns properly. They will contact our members as soon as they have more information or the next steps for you to take. We want to encourage you to reach out to your provider law firm directly if you have questions about your intake process via phone or chat using our LegalShield app. A member of our team will be happy to help. Thanks for choosing LegalShield.
Reviewed Dec. 6, 2024
I was very pleased. I received an answer in a reasonable amount of time. The information was thorough and covered more points than I had considered. Again, I was very pleased.
Maureen, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing.
Reviewed Dec. 6, 2024
The LegalShield rep was always very timely with handling my situations. I definitely feel more at ease having LegalShield!
Jason, thanks for the review. No matter what life throws your way, LegalShield has your back. Thanks for being a valued member.
Reviewed Dec. 6, 2024
The service that I receive from Legal Shield is excellent!
Wayne, thanks for the glowing review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Dec. 6, 2024
Attorney Troy ** of the firm Maguire Schneider Hassay, LLP is exceptional. I am a Senior Citizen. He listened carefully, provided accurate and effective advice, and helped me towards securing the results that I needed to effect a smooth move-out, from the place where I live. He's easy to work with and truly cares about his clients. I highly recommend him.
Judy, thanks for the glowing review. We are delighted our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Dec. 5, 2024
It takes long hours to get answers besides that it's very helpful
Tesfaye, thanks for the review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Dec. 5, 2024
I have tried to send emails to cancel my membership and follow all the instructions and no one will even write me back to confirm that my membership is canceled. Why is it so hard to cancel your membership or to get someone to respond to me I’ve called and they said I need to wait for a confirmation email and I’ve requested it twice now and no one‘s gotten back to me.
For annual memberships, you may cancel any time after your first 12 months. If you have further questions, want to verify that your request was received, or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Please note, if you have acquired a membership through your employer, it is strongly suggested that you also notify your Human Resources department of this request. Thank you.
Reviewed Dec. 5, 2024
Everyone part of LegalShield cares and does all they can to ensure members have the best service each time they call their provider law firm.
Cathy, thanks for the glowing review. We couldn't agree more. Thanks for choosing LegalShield, we value your membership.
Reviewed Dec. 5, 2024
Very caring and responsive. I’m so glad I have this service.
Julia, thanks for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed Dec. 4, 2024
Most definitely!! My lawyer, Mr. **, wrote in his letter to PepBoys exactly what I needed him to say. He even advised me to call their headquarters and speak with them directly about my matter. Well it WORKED. His letter which included a copy of the Police Report, and my phone call eventually got the response I wanted: the perpetrator fired and the debt forgiven!!! I finally returned to my Pep Boy location yesterday, and was told by the New Manager, the perpetrator did the same to other customers. Also the New Account the Perp Fraudulently opened for me without my knowledge nor consent is CLOSED! PRAISE JESUS this nightmare is finally over. I am so grateful to Legal Shield for hiring the BEST Lawyers like Mr. **!
Theresa, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.
Reviewed Dec. 2, 2024
My attorney was very knowledgeable and professional. He submitted a letter on my behalf that proved instrumental in winning my case involving an over-zealous and quite egregious online merchant. I required your firm's assistance in showing this unscrupulous merchant the errors of his ways that paid dividends in the form of a full refund that was granted to me. I recommend Pre-Paid Legal Services to anyone who needs professional legal assistance.
Joseph, thanks for the glowing review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for sharing your experience with us.
Reviewed Nov. 30, 2024
My experience was great and I would recommend it to others. The callbacks was speedy. The lawyer was very helpful and I will definitely continue to do business with Legal Shield. Thanks for so very very helpful.
Christine, thanks for the glowing review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Nov. 26, 2024
I was in a car accident, and wanted to get help retaining a lawyer. I have used Legalshield to refer me to a local law firm in the past, and never had an issue. Now I tried calling their customer service to see if my account could be reinstated. They said it would take 24-48 hours to take effect. Cool, no problem until I looked at my credit card statement. They charged me 6 times in a 24 hour period! I know the charges are pending, it takes 3-5 business days to process it, but that's just onerous. It's also bad service; I'll be disputing the charges with my credit card company, and spending more money to get a referral from North Carolina Bar Association. Don't use them, they're not the same service they were 4 years ago. In total I was charged around $239.70 so far; I definitely have a case of buyer's remorse.
Rachel, we appreciate you bringing this matter to our attention. We apologize; we are unable to discuss billing, refunds, or the status of an account via social media or a review platform. However, our dedicated team would be happy to help. Please contact our LegalShield Member Services team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Nov. 21, 2024
Thanks you for sending the letters
Satyadhar, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Nov. 21, 2024
I expected more from LegalShield based on their reputation. Unfortunately, my experience was not satisfactory. The service felt impersonal, and I didn’t receive the level of support or communication I needed to address my concerns effectively. I hope they improve their responsiveness and customer care to provide a better experience for their members in the
Masoumeh, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Nov. 21, 2024
Don was very thorough and answered all of our questions with patience and empathy and provided us reassurance on the areas we should emphasize during the unemployment hearing. We greatly appreciate his input and assistance as well as the prompt reply.
Laurie, thank you for the five-star review. We are glad to hear that you’re finding value in your LegalShield membership benefits. Thank you for being a valued member.

Reviewed Nov. 14, 2024
LegalShield is a FRAUD. They do not help you the way that you think. The lawyers lie to you and have you think they can, but THEY WON'T. ATTY ** IS A LIAR!!! First, she didn't believe that I was telling the truth because according to her "HER CLIENTS LIE TO GET MONEY". She followed up on a Landlord/ Tenant case that said "We have already taken care of this matter" which was connected to another case concerning a William Sanders Law representing me. She told me that I had a case, then a week later said "THE LAWYER DIDN'T DO ANYTHING WRONG" and backtracked everything she said to me a WEEK PRIOR. "You can't expect to get a steak on a hamburger budget" is what she said.
Four cases with admission to them being LEGITIMATE cases and NO HELP AT ALL. They don't want to help, they just want you to feel good that someone is looking into the case. So the end result was NOTHING!!! They ALL need to be fired because they are getting over on people, and the system is so set up in their favor and THEY KNOW IT!!! Don't waste your time or money!!!
Emma, thank you for bringing this matter to our attention. We are disappointed to hear that your experience with your Provider Law Firm would be anything less than exceptional. We would like the opportunity to research this further and help you get the support you need. To do so, we need a bit more information. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. We hope you’ll give us another chance to show you the service we’re truly capable of providing. Thank you.
Reviewed Nov. 11, 2024
Have recommended many times. Efficient, clear, helpful information and process. Timely response. Have assisted with a diversity of legal questions and issues since I began subscription a few years ago. Peace of mind!
Jeff, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed Nov. 10, 2024
I have not used Legal Shield since 2021 and today I get an email saying "Welcome" and a confirmation of my subscription. Didn't do ANY of that. Then it says Legalshield will be charging me $299.40 A MONTH for a plan not listed on their pricing page. I NEVER SIGNED UP FOR THIS. This is absolutely absurd and predatory. Not only that, but my only way to cancel is to sent a written letter. I'm beyond upset, concerned for my financial safety, and unsure if this business is even legitimate.
Sam, thanks for bringing your concern to our attention. Our dedicated LegalShield Member Services Team is ready to help. Please get in touch with them at (800)-654-7757 between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
Reviewed Nov. 9, 2024
Experienced excellent customer service and immediate response to my situation.
Willie & Irene, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing.
Reviewed Nov. 9, 2024
This company was a complete waste of time. 3 different lawyers were assigned and neither did anything to help my case. One literally raised his voice at me causing me to just hang up. The next couldn't remember she talked to me a couple days ago and then hung up on me and never called back. I really feel like I just donated a monthly payment to this company because the lawyers do absolutely nothing. Very unprofessional. I'd like a refund and then terminate my contract. I rather just deal with real lawyers that actually want to help. My advice is to stay away from this company. I read the contract and they didn't even do what the contract says.
Charles, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Nov. 8, 2024
Yes I would recommend y’all because you did a great job.
Zachery, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Nov. 8, 2024
I've had Legal Shield for 5 years and it has steadily been on the decline. I requested a consult last week and they texted that they were about to call. I answered immediately and as soon as I said hello and they realized I answered they hung up. I patiently awaited another phone call hoping it had been an accident. Another call never came that day. The following day I received a text stating they were about to call and this time it was worse. I never received a call. I had to call customer service and wait on hold for over an hour just to schedule a call for the following day because that day was booked.
Nicole, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Nov. 8, 2024
Thank You So Much
Steven, thanks for the review. No matter what life throws your way, LegalShield has your back. Thanks for sharing.
Reviewed Nov. 8, 2024
YES, For Excellent Consultation, And Great Advice
Terry, thanks for the review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.
Reviewed Nov. 8, 2024
My Provider Lawyer is always Excellent.
Michael, thanks for the review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Nov. 8, 2024
Attorney Nur ** is very knowledgeable and has assisted me with my tenant problem. Attorney ** knows and advises you properly. Outstanding lawyer.
Janet, thanks for the glowing review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.
Reviewed Nov. 8, 2024
The Attorney was Awesome!!!
Susan, thank you for the review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Nov. 7, 2024
So far (?) So good (?)… No ‘resolution’ yet, though… I’m still receiving ~> ‘unpaid bills’ from the \SADLY OBVIOUS & CONSTANT/ ‘CROOKS’… <~ I just don’t see how any of those ‘shysters’ sleep nights <~> ~ … Or ANYTIME for THAT MATTER}… But happy with LegalShield so far ~… (And their ‘SUGGESTED LAWYERS’ as well)…
Connie, thanks for the review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Nov. 7, 2024
I cannot recommend Attorney Brian highly enough! His expertise, dedication, and personalized attention have been invaluable in helping me navigate the complexities of my business. He has helped me with the intricate legal matters that arose, Attorney Brian provided clear guidance and solutions every step of the way. He took the time to understand my unique needs, ensuring I felt supported and confident in every decision. Thanks to his commitment and professionalism, I know my business is on solid legal footing. If you're looking for an attorney who truly cares and delivers results, look no further!
Roshuana, thanks for the glowing review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Nov. 7, 2024
My provider firm David ** has been excellent to work with. Anytime I have a question or concern I speak directly with a Lawyer who is an expert in that area. I could not be happier with this service and appreciate it very much. I would recommend Legal Shield to anyone I know. Thank you!
Daniel, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed Nov. 7, 2024
May problem is still pending. My experience so far has been excellent. A billing dispute I am having was addressed by the attorney expeditiously. Issue is still pending and I am waiting for resolution. As of this point in the process I am very satisfied with Legal Shield.
Carla, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for sharing.
Reviewed Nov. 7, 2024
Very helpful and knowledgeable.
Javier, thanks for the five-star review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for sharing.
Reviewed Nov. 7, 2024
Excellent service by great professionals.
Ray, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed Nov. 7, 2024
All the lawyers that I have spoke with regarding all my cases have been excellent. They have called me in the 4 hrs that they were supposed to. So glad that I have them.
Catherine, thanks for the glowing review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for sharing.
Reviewed Nov. 2, 2024
The attorney I talked with was very helpful and nice to talk to.
Bryan, thanks for the review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.
Reviewed Oct. 26, 2024
You were great, timely, efficient and easy to communicate with
Gary, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for sharing.
Reviewed Oct. 24, 2024
Very professional and completed my request in a timely manner. I am hoping to have all futures issues and or request solve in this manner. I appreciated the assistance from intake. They listen to my concerns and addressed it accordingly.
Steven, thanks for the glowing review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for sharing.
Reviewed Oct. 22, 2024
I appreciate the response time in getting what I needed done in a timely fashion. Not only did they reach out to me by email, but they also called and texted in order to establish contact. Thank you for your efforts.
Marguerite, thanks for the glowing review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.
Reviewed Oct. 19, 2024
The lawyers are always courteous, knowledgeable and very helpful and very very patient. I always get excellent service.
Dennis, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Oct. 19, 2024
Very professional service, not judgmental but willing to help. Gave me good advice, and a good referral. I recommend LegalShield to anyone needing legal assistance.
Norman, thanks for the glowing review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Oct. 18, 2024
Thought this was going to be answer to my prayers. I pay too much in child support and now make less than when I signed. I need it adjusted yet can’t afford a lawyer. This service offers family service and of course, they don’t offer child support help. I was bummed out. Girl on the phone tried to upsell me something that I didn’t need, so just fyi they are no different than any other lawyer. Just trying to get your money while not helping or caring about you.
Ryan, thank you for your feedback. We are sorry that you didn’t find our services beneficial for your needs. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Oct. 18, 2024
Unfortunately I don't have a good review for this company. I was going through some personal things and felt like I needed an attorney's opinion or representative but instead I got charged monthly for something that lacks luster. The person that I initially spoke with sold me hook line and sinker would not let me get off of the phone without selling me their services. Boy do I regret it. I never been so disappointed!! If it's not the confusion of not being able to speak with a real attorney until you jump through several hoops and dodged calls and so called missed returned calls. Their app is confusing when I tried to upload documents it down. I was told I would need to do it all over again. Unless you have money to throw out of the window I would advise don't consider this option!!! My best advice.
Schalanda, thank you for your feedback. We are sorry that you didn’t find our services beneficial for your needs. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Oct. 18, 2024
They do a real good job with everything we take to them. My last one I worked with them was okay but I think they could have done better. But I would recommend them highly.
Robert, thanks for the review. We appreciate all member feedback. In the future, if you have concerns with the services provided, please reach out to our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thanks for choosing LegalShield.
Reviewed Oct. 17, 2024
Great service. Professional service.
Ovid, thanks for the five-star review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years.
Reviewed Oct. 17, 2024
Legal Shield was great. We had quick service, with excellent answers to our questions. When we needed forms, we were told which forms we needed and an explanation as to how to fill them out and submit them where needed. I would definitely recommend Legal Shield.
Sean, thanks for the five-star review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.
Reviewed Oct. 17, 2024
I've used Legal Shield before with absolutely NO issues. After request for service, the referred attorney began ok, then a battle began back & forth w/ the attorney & other parties. As of today 10/17/24 the other parties refused to reimburse me for the car water pump & as of today I have not received the Touchscreen! I would NOT use the attorney referred! It was terrible experience.
Ruth, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Oct. 17, 2024
I would definitely recommend a friend. The process was easy and pleasant!! I told what steps I needed to take. They went to court on my behalf. My traffic ticket was dismissed. I was very pleased. Thank you
Michelle, thanks for the glowing review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for sharing.
Reviewed Oct. 17, 2024
On every occasion I spoke with the staff, my questions were answered. The staff member was polite and kind. However I have not yet had any actual business done by the firm. I am now making preparation and looking forward to getting my first business done by the firm.
Yvonne, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Oct. 17, 2024
I would recommend
Marlon, thanks for the review and recommendation. When you need legal help, LegalShield is here. Thanks for sharing.
Reviewed Oct. 17, 2024
Everyone is always friendly, polite and helpful. I was a bit taken back when I heard your firm doesn't help non profits. On top of that, they couldn't refer me to someone who does. I still value our working together, but was disappointed at this feedback.
Melody, thanks for the review. We appreciate all member feedback. Thanks for sharing your experience with us.
Reviewed Oct. 17, 2024
Wonderful attorney, explained the answers to my questions in ways I could easily understand, showing me respect all the way. Fast, efficient service from day one. I also feel the ed will service has made huge progress towards what I needed and wanted in a comprehensive will without being overwhelming like it used to be. Top notch service from the very first person who answers the phone to all attorney care. Thank you so much.
Melissa, thanks for the glowing review. Creating a Will on your own can be overwhelming and time-consuming. With LegalShield, you gain the peace of mind that your wishes will be communicated to your loved ones or that a court will honor your wishes. Thanks for sharing.
Reviewed Oct. 17, 2024
They're amazing, good firm to work with
Evan, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Oct. 17, 2024
The will created for me was perfect!
Lauren, thanks for the five-star review. Creating a Will on your own can be overwhelming and time-consuming. With LegalShield, you gain the peace of mind that your wishes will be communicated to your loved ones or that a court will honor your wishes. Thanks for sharing.
Reviewed Oct. 17, 2024
Happy with experience. Was hoping for a bit more action.
Kimberly, As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

Reviewed Oct. 17, 2024
Extremely apathetic; makes lazy appear as luxury. When I opened the account, I was informed that my matter involving a landlord / tenant dispute would be a personal matter, and as such it required a regular plan; however, after the account was established I was referred to Parker & Stansburry out of Los Angeles. Their offices advised me that the matter was not personal, but business and I would need a business account to resume forward.
I contacted Legal Shield, and they closed the personal account and created a business one, however since the matter involved another Legal Shield member, I was subsequently involved that it would need to be a personal account. It was a ping-pong show, with me finally having dialogue with an attorney who didn’t even understand IRAC (Issue, Rule, Analysis, and Conclusion); furthermore, I cancelled the account only to find out 90 days later that Legal Shield had opened a business account for me and never closed it. Not very good acumen administratively; this lets me know that legally they’re absent to details.
Demetrius, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Oct. 14, 2024
They don't do half what is expected. The firm I've been assigned to is mainly retired attorneys who don't do half what they once did. I've been a member over a decade. Instead of assigning you now your inquiry goes into a pool for someone to pick up. Once the standard was a call back in 4 hours, now they say 8, but I've waited days. One was supposed to call Thursday, but didn't get a call until after 9pm Friday night. He sounded like he'd had too much to drink. It's gone downhill.
Thomas, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Oct. 11, 2024
I found it really difficult to connect with a lawyer through LegalShield when I was in urgent need. The process involves a lot of back-and-forth messaging to share details, which can be time-consuming. They don’t typically inform you when they’ll call, so it’s a matter of when they’re available. If I’m in a meeting and can’t talk at that moment, it leads to even more waiting, which is frustrating. With a three-day holiday coming up, it will be stressful for me not to be able to contact a lawyer about my issue. I hope they can develop a more efficient system.
Update: Eli we are sorry to hear you are having difficulties with your app notifications. Our Member Service Team would be happy to help you troubleshoot that. You can reach them directly at (800)-654-7757 between 7-7 CST Monday-Friday. You can also reach our Emergency Access Team at (877)-825-3797 in case of an after-hours Emergency. Thanks for being a valued member.
Eli, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support.We also want to remind you that when you submit your legal intake with your provider law firm through the LegalShield app, you can schedule the day and time for the provider to return your call. We also have an ER line, for ER situations that you can use 24/7. That number is located in our app as well. Thanks for being a valued member.
Reviewed Oct. 10, 2024
In regards to Legal Shield company rep Nicole **. Consult was scheduled for 9/13. No call received. Consult was rescheduled for 9/17. No call received. Followed up and she advised that Client said he couldn’t afford services. Spoke with client, he advised he never spoke with her. Tried several times to reschedule. Admin kept disconnecting and transferring the call. We were advised Nicole was not available and was told she would call back. Legal Shield rep did not ask for our callback information, such as our phone number, email etc. Then the call was disconnected.
Christopher, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Oct. 9, 2024
We have our membership since Feb 2010 that cover Trial defense hours for both personal and home business that has been work out well until Oct 2024 when we find out our plan got changed without our consent in May 2022 as we need Trial defense hours for small business. The top manager, Liz at customer care 1-800-654-7757 call me on 10/3/24 and suggest to add additional Trial defense to cover for small business that was taken away by LegalShield in May 2022. But I end up remove both Trial Defense (can not be used for home business) and Business Supplement on 10/7 as Liz change her story and avoid to talk to me on by pretending she cannot hear me when I was able to hear from her on the phone, etc....
Powers Chapman | Michigan, Local law firm has been great with wonderful attorneys and service since Feb 2010, they are willing to help us if LegalShield can make correction with our plan, Please advise how to file a complaint about this matter. The reason we joined LegalShield in 2010 are mainly for Trial defense for our small business if needed that is now taken away from us in May 2022 without our consent, please help your members to make it right. We never receive any email in April 2022 in regards to change our plan, How can you simply send an email to all members to change their plan without their consent, Please provide proof of email sent in April 2022, if email go to scam folder? If members actually receive that email? If they review and understand what have been taken away from them?
Tasha from member service call me this morning on 10/8, she admitted that the manager, Liz gave me wrong information about adding Trial defense to cover home business that Tasha apologize to me for Liz. Our local law firm advised us that our plan got changed in May 2022 that we are not aware of until 10/3/24. The last time we use Trial Defense hours for small business was in Nov 2021. All LegalShield members to be fully aware of and should watch and check your membership often if any coverage be taken away without your consent as you will never know until you need it after continue paying forever, 10/8/24 they offer us the business plan more than Double fee to cover less than 1/3 of Trial defense hours (100 hours vs 300 hours). If that is a Joke, Scam or What????
Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Oct. 7, 2024
Had brief but helpful conversation that allowed to move forward with my problem. Thank.
Abram, thank you for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.
Reviewed Oct. 4, 2024
My attorney that was assigned to help me in a do it yourself divorce was extremely helpful. Besides sending me the forms answered the questions I had from the forms. Yes, many times I googled the VA statutes referred to on the forms but there were several instances I still did not know how to answer. Then she reviewed the forms after I filled them out so when I finally got them all filled in correctly.
James, thanks for the review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.
Reviewed Oct. 4, 2024
I appreciate the time Mr. ** spent with me. He offered great advise and handled my request timely.
Donna, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.
Reviewed Oct. 4, 2024
I do not understand why your prices keep rising. I know the cost of everything has gone up. We call and get minimal time with an attorney to explain our situation. The most I get is a letter sent to the person I am calling about. Are there any more benefits I can receive. Tell me about all my benefits I would greatly appreciate it.
James, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Oct. 4, 2024
Our attorney was great! Very helpful.
Lori, thanks for the five-star review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for sharing.
Reviewed Oct. 4, 2024
I called with a question concerning being questioned by police and my rights during a detainment. Attorney ** answered my questions and even sent me a pamphlet from the ACLU. But she also said that even though I had rights, police would usually violate them, and face no consequences. There is the law, and then there is reality. Why yes reading this review seems awful, but your answers to my questions were spot on.
Christopher, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for sharing your experience with us.
Reviewed Oct. 4, 2024
I contacted LegalShield to assist with a tenant/landlord issue regarding a security deposit issue after move out. They put me in touch with a local law firm who was well versed on these types of matters. They took in my information, had some follow-up questions, and within a few days we had a certified letter out to the landlord disputing the charges. The landlord is a big corporation and responded to my letter. Not only did they waive the charges they were attempting to collect from me, they issued me a refund on my security deposit. LegalShield kept me from having to pay money that I shouldn't have had to pay and I am very thankful for their service.
Ryan, thanks for the glowing review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for sharing your experience with us.
Reviewed Oct. 4, 2024
Service is great, they solved my problem in a timely manner and very professional way. My attorney was in touch with me on every single step of my case in to got solved it. I'm very please working with this law firm.
Roberto, thanks for the glowing review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.
Reviewed Oct. 3, 2024
Great support to help me working on my issues
Jue, thanks for the review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Oct. 2, 2024
This place is a scam.. I contacted them for advice. On what type of attorney was recommended for my specific situation. Without my consent or knowledge, they set me up for autopay, charging me 30$ a month for the simple ONE TIME answer of "you need a consumer attorney".. When I realized that I was being charged automatically each month, I called to get taken off and be reimbursed... They said that I would no longer be charged..2 months later, I'm being charged again.. When I called them, they tell me that I needed to mail in a cancelation confirmation in order to quit my membership..... They are very twisted and not trustworthy.. Stay away
Eric, thank you for providing feedback. We can help by providing you with the information you need and some clarification. Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website, and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@pplsi.com with your name, membership number, phone number, and your request to cancel the membership. For further questions or to speak to our team about the status of your membership, please call (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help.
Reviewed Sept. 27, 2024
I was having trouble getting a response from an insurance company related to a non-injury vehicle accident. I reached out to LegalShield. Our previous contact was no longer with the firm assigned to us. However, I got a prompt response letting me know that and then an immediate follow up from a new contact. I was very pleased with the prompt service and experience I had with the attorney who reached out.
Brandon, thank you for the five-star review. We are happy our team is providing you with excellent service. Thank you for choosing LegalShield.
Reviewed Sept. 25, 2024
My first experience using Legalshield was fantastic. I was unsure of the level of service that would be provided, but I was incredibly surprised. The attorney I spoke with listened to my concerns and provided all the information I needed to move forward with my issue. He was empathetic and I never felt rushed. I am so thankful I signed up for this benefit with my employer.
Katie, we can't thank you enough for the kind words and great review. We appreciate you taking the time to share your positive experience. Thanks for choosing LegalShield.
Reviewed Sept. 24, 2024
Attorney Jennifer ** provided outstanding client services. She listened to my concerns and resolved them with legal care. She was outstanding and I very happy to acknowledge her success! Respectfully, DaBora **
DaBora, thank you for the five-star review. We are happy to hear that our team continues to provide you with the excellent service you have come to expect. Thanks for being a valued member.
Reviewed Sept. 23, 2024
Received a call back today. I was disappointed. The whole time I spoke to her she was typing. I got the distinct impression that she was not listening to me. She was not concerned. And did not really want to be bothered with what I had to say.
Zena, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 23, 2024
I love the quick response times! Amazing advice and professional actions! My current issue isn't resolved yet, but my lawyer Crystal is definitely doing her part! It's the corporation.
Thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thank you for choosing LegalShield.
Reviewed Sept. 23, 2024
Grateful for you guys and your service! Legal matters are so time consuming, expensive and confusing. I’m thankful for services like this that help take the guesswork out of it and offer peace of mind. Being able to get the help I need in a cost effective and efficient manner is top tier. Thank you so much!
Doris, thank you for sharing positive feedback. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for choosing LegalShield.
Reviewed Sept. 22, 2024
It is very long wait to finally talk to someone. I never get helped. It is a scam. They don't even give me a refund that I asked for. I don't recommend to anyone. They don't do anything just you need to pay monthly for a membership.
Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Sept. 20, 2024
Good advice given.
Jacqueline, thanks for sharing positive feedback. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for choosing LegalShield.
Reviewed Sept. 20, 2024
The reason why I gave 5 stars it's because he went above to make sure that my letters were received and sent. We went over the action on the matter. The only problem was, we were playing phone tag for a while. And it seems as though that's what happens a lot trying to get through. It could be my work hours. Hopefully, we can resolve the matter without any further issues developing... In the landlord-tenant matter.
Rochelle, thanks for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed Sept. 20, 2024
The who was assigned to me, Mr. **, does a very thorough job of researching the matter presented to him. I appreciate his help with a couple of issue I had. I am glad to be a LegalShield member.
Yvonne, thanks for the review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Sept. 20, 2024
Expedient and effective response.
Gerald, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.
Reviewed Sept. 20, 2024
Our needs were addressed - with a quick response back. A legal representative reached out to us (from Merritt Webb), and a dispute letter was generated and sent out, within two days. : )
Dave, thanks for the review. We are glad our team has been helpful and quickly responded to your legal needs. Thanks for sharing.
Reviewed Sept. 20, 2024
Creating a will was fast and easy, and it was included with my membership!
Robin, thank you for the five-star review. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thanks for being a valued member.
Reviewed Sept. 19, 2024
My plan was changed without my knowledge, which resulted in a delayed respond.
Lawrence, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 19, 2024
The LegalShield attorney responded the same day I asked for a legal opinion. He was very knowledgeable regarding the issue at hand & provided links to sites I hadn't been able to find despite a thorough search. He made me aware of legal remedies/rights I didn't know existed. Everyone can benefit from a Legal Shield membership.
Nina, thanks for the glowing review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing your experience with us.
Reviewed Sept. 19, 2024
My call was returned quickly. My question was answered and was able to solve my problems.
Cindy, thank you for the five-star review. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thanks for being a valued member.
Reviewed Sept. 19, 2024
Quick to respond to questions, quick turn around with lawyer. Questions answered promptly and detailed answers followed up on. Highly recommend. Thank you.
Lisa, thank you for sharing positive feedback. When you need help, LegalShield is here. Thank you for being a valued member.
Reviewed Sept. 19, 2024
I have been with LegalShield for over 10 years and most of the times they brought me out.
Alonzo, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed Sept. 19, 2024
Yes I could recommend to a friend most definitely and good job to the Attorneys. Thank you that I found this firm Legal Shield …
Juliana, thanks for the five-star review. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed Sept. 19, 2024
The attorney who called was very helpful and gave me resources to assist me in a pending case.
Agaytha, thanks for the five-star review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for choosing LegalShield.
Reviewed Sept. 19, 2024
Happy with the help. Great value. Super communicative. Prompt service with the demand letter. Thank you to Gary **.
Kim, thanks for sharing positive feedback. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for choosing LegalShield.
Reviewed Sept. 19, 2024
Great service.. Totally recommend them.
Naresh, thanks for the five-star review. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thanks for choosing LegalShield.
Reviewed Sept. 19, 2024
I got help and information I needed. I also got excellent advice.
Tiffany, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed Sept. 19, 2024
Overall, this is a pretty good service. But with my last call into an attorney they were simply wrong in their advice to me. I know this because I also spoke to one other attorney and the TN Department of Commerce and Insurance. You just have to realized that these lawyers don't represent you. They are really like consultants giving you advice so that if the advice happens to be wrong there is no real consequence to them. So when you call in you will get a random attorney and some are better than others. But they all will shoot from the hip with their legal advice and sometimes it's wrong and sometimes it's right. You have to have the ability to sort it out on your own. Overall, I recommend the service. It's a great value.
Ed, thank you for bringing this matter to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 19, 2024
Good Lawyer especially.
Akintunde, thanks for the review. When you need legal help, LegalShield is here. Thanks for sharing.
Reviewed Sept. 19, 2024
Very helpful. Appreciate.
Shannon, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Sept. 19, 2024
This isn’t my first time dealing with LegalShield. And this is the reason why I’m reaching out to them again. They are very professional, courteous and they know what they’re doing very well. What I like the most with LegalShield is all that the lawyers make you very comfy and they’re never rush you. I’m thankful to have found them. I haven’t received any incentive for my review. It’s simply my honest opinion. A+++
Blaince, thanks for the glowing review. We are happy our team is providing you with excellent service. Thanks for being a valued member.
Reviewed Sept. 19, 2024
Question asked and answered.
Calvin, thank you for the positive feedback. When you need help, LegalShield is here. Thanks for being a valued member.
Reviewed Sept. 19, 2024
Great service, Lawyers were professional and very knowledgeable.
Martin, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for sharing.
Reviewed Sept. 12, 2024
I've had them for over 10 years. They haven't successfully helped me once. This service is trash. I'm considering pursuing litigation against LegalShield to return the payments I've made to them over the years.
Harry, thank you for bringing this matter to our attention. We would like the opportunity to investigate this further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 11, 2024
My assigned attorney responded quickly and took the time to hear my questions and review my concerns. Sound and reasonable advice were delivered in a timely manner. I am very grateful for the service I have received, thank you very much.
Benjamin, thanks for the glowing review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Sept. 9, 2024
Swift same day service. Gave me advice on how to manage a promissory note situation. I was able to execute my agreement expeditiously. The advise I was given actually had me revise the note in a way that aligned the loaner and loaner to be company to company.
Jean, thanks for the glowing review. We are happy our team has been helpful and quickly responded to your legal needs. Thank you for being a valued member.

Reviewed Sept. 8, 2024
I used PPL for many years. In the past they were responsive and pretty effective for advice, legal letters and referrals. The last few times they haven’t been responsive, effective and only wanted to convert you to a fee customer. $360 is not worth that level of service. I dropped them after 25 years.
Rudy, thank you for the review. We value and appreciate all member feedback. We are sorry you feel our services were no longer beneficial for your needs. We regret to hear about your cancellation and hope to assist you in the future should you return as a member. Thank you.
Reviewed Sept. 7, 2024
After 15 years of paying the fee. I called to use the service but was told that I couldn't because I was the SECONDARY member on their records. The Primary member is my ex-wife. The fee was taken out of my single owner bank account all those years (after the divorce) and now they are telling me the membership isn't mine. I paid for it but it isn't mine. I asked them, in what world is it right that they could take those thousands of dollars from me, refuse the service and not refund the money. Of course there was no answer for that. They are perfectly happy to be a bunch of thieves. Don't be fooled by their robo reply inviting me to call. Calling was how I found out about this in the first place and they insisted there was nothing they could do about it, federal reserve rules blah blah blah.
Thank you for bringing your concern to our attention. We value and appreciate all member feedback. We would like the opportunity to investigate your matter further. Our dedicated LegalShield Member Services Team is ready to help. Please get in touch with them at (800)-654-7757 between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
Reviewed Sept. 6, 2024
I always have a Great experience when I call to ask a question, the response time is Great and the respect I receive is Excellent. I am glad to be a member of LegalShield. I can trust the information I receive from the Lawyers.
Gloria, thanks for the glowing review. We are proud to help protect our valued member's legal rights. Thanks for choosing LegalShield.
Reviewed Sept. 6, 2024
Both attorneys I spoke with were very professional, patient and knowledgeable. It felt great to have LegalShield on my side during a very stressful situation. Each attorney gave me just the right advice when I needed it most. Thank you LegalShield!
Tim, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.
Reviewed Sept. 6, 2024
I needed a new will and with a membership, Legal Shield offers this. The attorney firm completed it in a timely manner and with good communication. I am very pleased at the turnaround time and how it was handled.
Wendy, thanks for the five-star review. Creating a Will on your own can be overwhelming and time-consuming. With LegalShield, you gain the peace of mind that your wishes will be communicated to your loved ones or that a court will honor your wishes. Thanks for choosing LegalShield.
Reviewed Sept. 6, 2024
The person l spoke to was very thorough and courteous. He answered my questions and gave me advice pertaining to the issue l had. He assured me that he would be available if l had more questions or needed further assistance.
Vicky, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for sharing.
Reviewed Sept. 5, 2024
Legal Shield is an excellent service based on the lawyer's best timing to give you advice on issues that regard the law. They will not help you prosecute, but they will offer you discount defense in the event that you are being sued or taken to court. I have not successfully had legal shield defend me, but it is a hypothetical benefit. It definitely provides peace of mind
James, thanks for the review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing your experience with us.
Reviewed Sept. 5, 2024
The Lawyer that you gave me to talk to had me doing all the work. They did nothing for me But tell me what to do. And I paid you. I want my money back and I want you to stop pulling money out of my account. Effective today. Marlon **
Marlon, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 5, 2024
I was satisfied with the explanation provided. I can’t do anything else until I get closure to my retirement date. Some questions or consultations may not require a lengthy process or interaction with attorney.
Keith, thanks for the review. When you need legal help, LegalShield is here. Thanks for sharing.
Reviewed Aug. 31, 2024
I am member for Legal Shield for years, and I rejoin their service, I was very disappointed by my legal team and Supervisory Attorney Steven ** from Merritt Webb NC, he is very lazy and do nothing. I made a complaint and nothing happen. So I cancel my membership because it was zero benefits provide to me. US District Court wants to sign me the IRS some legal documents and I asked for help with Legal Shield and they said, it is Federal matter and we do not help this, they did not help before few on my few cases.
Khalid
Khalid, thank you for bringing this matter to our attention. We would like the opportunity to investigate this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Aug. 30, 2024
I have been trying unsuccessfully for 10 days now to get LegalShield to cancel my membership. They just email me they are working on it. How hard can this be? It's not brain surgery!!! It's a membership.
If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed Aug. 30, 2024
Good service, great advice from lawyers, but Legal Shield overcharges their customers. When you contact them about it and provide proof, they deny overcharging you and want more money. They're extremely greedy and unprofessional. First, they charged me $29.95 on March 4th, 2024. No problem. But then they charged me $29.95 on March 11th, 2024. Problem. That's charging me twice in one month. The fee is supposed to be $29.95 a month. Then on April 27th, 2024, they charged me $59.90. That's the cost for 2 more months.
Then on June 8th, 2024, another $29.95. That should've covered the cost of having Legal Shield through the end of August. Even though I provided proof via screenshots from my bank, they completely denied that I'd paid them enough to keep my membership until through the end of August and they canceled my membership in June. I'm attaching that proof in my review.
Mindy, thank you for bringing your concern to our attention. We were able to locate your membership and confirm that it is showing as canceled. We are sorry to hear that you were having difficulties with billing. Our team is standing by and ready to help. Please contact Member Services directly to speak to someone about the overcharges. You can always request to speak to a manager as well. You can reach them directly at (800)-654-7757 between 7-7 CST Monday-Friday. A member of our team would be happy to assist you.
Reviewed Aug. 26, 2024
I got an answer from the lawyer and I wasn't happy with it. I haven't received a FU call. The case was not resolved and actually, the process stopped. I hope to hear back from the lawyer. Can you help me out?
Sol, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Aug. 23, 2024
Thank goodness for this information! I have been a Legal Shield member for many years and have been so relieved to have the expert legal advice and guidance and products I have needed when I needed it. After watching the webinar, I realized I needed to revisit my will to make it fully legal and indisputable when it is needed. Thank you!
Terri, thanks for the five-star review. We are happy you enjoyed the Will Webinar from your LegalShield Provider Law Firm. Thanks for sharing you experience with us.
Reviewed Aug. 23, 2024
I made two calls to LegalShield, one requesting legal advice about who can be my will beneficiaries with regard to age and sickness, and another about my rights at home with regard to calls to 911 by a third party.
Nora, thanks for the review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed Aug. 23, 2024
Every attorney at your office responded to my issues over the last 22 years. Some of the attorneys are now known to me very well. I am very please to discuss my legal issues. I ask my son to join the legal service as soon as possible. We thank and appreciate you for being available for us.
Thanks for the review. We are happy to hear our team is continuing to provide you with the excellent service you have come to expect. Thanks for choosing LegalShield.
Reviewed Aug. 23, 2024
The people who helped me were accurate and helpful. I had in my hands the item I needed within hours. Great business. I have always been given great service from these people. I would recommend them to anyone needing a lawyer.
Ronald, thanks for the glowing review. We are happy to hear our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Aug. 22, 2024
They answered all my questions regarding labor law, and tenant law in a professional and accurate manner. They returned my called back the same day and some more difficult questions in less than a week. It is worth the money. You will expend more money if you do it with a particular lawyer.
Iran, thanks for the review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.
Reviewed Aug. 22, 2024
Every time I have called Legal Shield, the people that I have talked to have always been very kind and help. I would recommend them to anyone looking for good lawyers. My son has used them for a long time and he is the one that recommended them to me.
Carol, thanks for the five-star review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. We are glad your son told you about us! Thanks for being a valued member.
Reviewed Aug. 22, 2024
We sold primary residence but never got the Trust changed. Needed to know how and what needed to be said. We were given sample form and directions on how to revise the Trust. I completed the form and submitted it to the provider for approval. Very thorough and clear.
Joe, thanks for the five-star review. We are happy our team provided you with thorough and clear guidance that helped you get your Trust revised. Thanks for sharing your experience with us.
Reviewed Aug. 22, 2024
I had a problem with this new computer system uploading and downloading documents, first everyone does not have a computer or the aging population does not have the knowledge to operate the requirements that was requested. Items were lost and had to be sent twice which held up the time to complete the process.
Dr. Larry, thanks for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed Aug. 22, 2024
Shelly was wonderful to work with and responded quickly to every question or concern I had. I also asked receptionist questions and was treated with respect and prompt service if a return phone call was needed.
Marcy, thanks for the review. We are happy that our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.
Reviewed Aug. 22, 2024
The law firm was diligent and helped me determine if it was for me to wear body armor. They gave the answer after researching, I feel more comfortable after having this issue advised to me. Thank you for the assistance.
Trent, thanks for the review. No matter what life throws your way, LegalShield has your back. Thanks for being a valued member.
Reviewed Aug. 22, 2024
Thanks for providing a great team of experts who are knowledgeable and great listeners. I really appreciate the well written letter that was provided by the lawyers who were involved with assisting me. The letter was well written and I was notified prior to the submission to the other party.
Paula, thanks for the five-star review. We are glad our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed Aug. 22, 2024
I received excellent legal consultation about real state documents by Attorney Mitchell ** from Feldman, Kramers & Monaco firm. Mr. ** was very helpful in guiding me through the draft legal agreement and advise me on the best way to proceed. I was very satisfied with the expert's advice.
Antonio, thanks for the review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.
Reviewed Aug. 22, 2024
Advice on revoking a trust. The trustee is not willing to agree on removing him as the trustee. The trustee has been served with the notarized revocation letter. However, he will not sign a quit deed, which removes his name and restores the beneficiary as the sole owner.
Hiram, thanks for the five-star review. We are glad our team provided you with guidance on your trust concerns. When you need legal help, LegalShield is here. Thanks for sharing your experience with us.
Reviewed Aug. 16, 2024
Professional, courteous, keeps promises by agent. Honest answers. Reliable. Recommended to friends. Several categories of information. Many types of counseling recommended. Their service is well rounded, several different attorneys used. An institution that can be relied on. Thankful that I joined this service.
Carolyn, thanks for the glowing review. When you need legal help LegalShield is here. Thanks for being a valued member.
Reviewed Aug. 14, 2024
I used it for a month. It was fine at the beginning. But after that I no longer needed it. So I decided to cancel my plan. I emailed the customer service team about cancellation. But there was no response.
If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed Aug. 14, 2024
Doing a good job on the consultation end! And also Referrals! Ya yay, All right Right on Cool, Cool!! Everything's gonna be alright!! I would refer LegalShield out to anyone, they are professional and plants law!! Especially with the 25% discount can't beat it!! They gave me a lot of free consultation for in many different legal matters and different types of cases!!
Anthony, thanks for the glowing review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.
Reviewed Aug. 12, 2024
Thank you Sergio, he made us feel like he knew us for years. I will recommend you guys to everyone. Best response we've had since being a member for almost 40 years. Thank you for making sure our membership was still up to date. Best in the business. Have a great Day.
Keith, thanks for the glowing review. We are delighted that our team is providing you with excellent service. Thanks for being a valued member.
Reviewed Aug. 10, 2024
I have been a member of PPL for years and years. I have never been disappointed. The professional and skillful handling of my requests or questions has kept me as a member and my recent request was handled as I expected it would be: with courtesy, knowledge, and dispatch. I appreciate the quick responses from the receptionist and the attorney. Thank you for consistent, diligent service.
Cynthia, thanks for the glowing review. We are happy to hear our team is providing you with excellent service. Thanks for sharing your experience with us.
Reviewed Aug. 10, 2024
I purchased the $59.99 a month for help from LegalShield. After speaking with two of their lawyers, I ended the service immediately. If you need to do some quick legal documents and you don’t have an estate etc. Then this service will be great for you. If you can afford a lawyer where you live and your case is more complex, I would go local. Great app though, well coded.
Thank you for bringing your concern to our attention. We would like to review this matter further and find out how to improve. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We would appreciate your feedback. Thank you.
Reviewed Aug. 9, 2024
I am new to Dubail/Judge, but so far service has been excellent, courteous and helpful. I would absolutely recommend Legal Shield to all of my friends and family. It is a cost effective solution that we can afford. Their willingness to help is unmatched.
Favid, thank you for the glowing review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for being a valued member.
Reviewed Aug. 9, 2024
My questions were answered promptly. Very professional. I found one error in one of the names, but it was corrected. I was sent a revised copy right away. I was kept informed about the process. I have already told several friends about your service.
Carolyn, thank you for the kind words. We value and appreciate all member referrals. When you need legal help, LegalShield is here. Thanks for sharing.
Reviewed Aug. 9, 2024
The prices was simple to start. The attorney was very clear in her feedback and friendly during the conversation. I greatly appreciate how easy it is to work with your organization. It helped me execute my first contract in business.
Christopher, thanks for the review. We are happy our team was able to help you successfully execute your first business contract. We are proud to help empower our business members with the tools they need to succeed. Thanks for choosing LegalShield.
Reviewed Aug. 9, 2024
Smooth business And Friendly reps. Sign up was easy and the reps knew what they were doing. I had clarity about everything and I really enjoyed the service so far. I plan to tell everyone I know about my experience with the services. My lawyer was helpful.
Sandra, thank you for the glowing review. We value and appreciate all member referrals, and we are glad to hear your signup process went smoothly. Thanks for sharing.
Reviewed Aug. 9, 2024
Lawyers are responsive and deliver well thought out solutions and suggestions. Truly appreciate how helpful they are. The process is simple and very organized, administrative staff is always helpful and quick to return calls and set up appts. Love LegalShield!
Renee, thanks for the glowing review. We are proud to help our valued members protect their legal rights. Thanks for sharing your experience with us.

