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LegalShield Reviews

formerly Pre-Paid Legal Services, Inc.

4,973,803reviews on ConsumerAffairs are verified
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About LegalShield

LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.

Visit www.legalshield.com
Pros
  • Serves individuals and businesses
  • Unlimited legal advice
  • 24/7 emergency legal assistance
Cons
  • Limited services in Massachusetts

LegalShield Reviews

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    • We use intelligent software that helps us maintain the integrity of reviews.
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    1 featured review
    How do I know I can trust these reviews about LegalShield?
    • 4,973,803 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 7 Reviews 675 - 825
    Verified purchase
    Staff

    Reviewed Aug. 9, 2024

    Extremely pleased with everyone I was in contact with. Professional, courteous and supportive. Especially Gwen. She and all others I was in contact with were very patient with me and made sure my questions were properly answered. I would highly recommend LegalShield to anyone who has any type of legal issues or concerns they need answers to.

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    LegalShield
    Response from LegalShield

    Robert, thanks for the five-star review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 9, 2024

    Receptionist got the information over to the attorney and I received a call shortly after. Attorney was thorough and very helpful and kept the door open for further assistance. Have been using LegalShield for a very long time and would recommend this service to everyone.

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    LegalShield
    Response from LegalShield

    Patricia, thank you for the review. We are happy our team continues to provide the excellent service you have come to expect as a long-time member. Thanks for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed Aug. 9, 2024

    I was contacted by a lawyer within 24 hours. He was very knowledgeable and professional. He listened to my concerns and provided excellent advice. He assured me that he would be available if I required further assistance. He also went over other services offered by LegalShield. I will definitely take advantage of getting my will and health directives done.

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    LegalShield
    Response from LegalShield

    Lynn, thanks for the review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for sharing.

    Verified purchase
    Customer Service

    Reviewed Aug. 9, 2024

    Got great advice from the attorney who called me in less than 24 hours. I am very happy with the services provided and am so glad I signed up for this plan with a previous employer many years ago. Thanks for all you do.

    Thanks for your vote!
    LegalShield
    Response from LegalShield

    David, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase
    StaffTransparency

    Reviewed Aug. 8, 2024

    I contacted my Legal Shield rep for my area and received great service and guidance for updating my will. I was able to print good copies of the will questionnaire. My wife and I filled out all the information required and mailed it to the main office.

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    LegalShield
    Response from LegalShield

    Roy, thanks for the review. Creating a Will on your own can be overwhelming and time-consuming. With LegalShield, you gain the peace of mind that your wishes will be communicated to your loved ones or that a court will honor your wishes. Thanks for sharing your experience with us.

    Verified purchase
    Customer Service

    Reviewed Aug. 8, 2024

    The answers they provided answered my questions and seemed credible. They got back to me within a day via a phone call: I appreciated the expedience. The attorney I spoke with had experience in the area of law my question was about.

    Thanks for your vote!
    LegalShield
    Response from LegalShield

    Bradley, thanks for the review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBillingTransparencyHonesty & Transparency

    Reviewed July 31, 2024

    This is an honest review and I have documentation to prove it. I joined Legal Shield because I read the positive reviews and believed it to be a reputable company that saves members a lot of money on legal fees. I have needed legal representation for a few years now, so I joined Legal Shield and even added extra coverage for legal representation. I have been under an unlawful restraining order for more than five years that has destroyed my reputation and prevented me from having contact with my adult disabled son. It also affected my housing, so that I've suffered HUD-landlord retaliation and cyber stalking for nearly three years.

    The first two Merritt-Webb attorneys I spoke with regarding my landlord situation were dismissive and rude. I filed a complaint with Legal Shield that was never resolved because they were unwilling to help me. The third attorney sounded more professional. I asked him for legal guidance regarding my conservatorship/restraining order case since I had added extra coverage for legal representation, or whether he could help me obtain pro bono or contingency representation or even assist me in writing my own motions and court documents. He said that Legal Shield doesn't provide any of those services, that the best he could do was give me an attorney referral. I told him that I didn't need Legal Shield for that, most attorneys provide a referral free of charge if they can't help you, but 25% off the fees is still a savings, so I asked for the referral and made an appointment for a consultation.

    The following morning, I received an email from Legal Shield, which closed with their old "Pre-Paid Legal Services, Inc" informing me that my membership had been cancelled 'pursuant to General Provision J'. What on God's green earth is 'General Provision J'? I searched the internet, but couldn't find anything on it. And that was it--no explanation, no discussion, just arbitrarily kicked me out of the program. I'm not sure it was even legal since Legal Shield hasn't operated as Pre-Paid Legal Services, Inc since 2011.

    The letter promised to refund my last payment, but I'll probably have to go through my bank to get the refund. When I cancelled my IDShield membership *in writing*, they continued to charge me until I filed a dispute with my bank. This experience made me feel sad and disillusioned. Now I would almost bet money that these glowing reviews were bought and paid for by Legal Shield. Bad lawyers have been buying positive reviews for years. Don't waste your money. BTW, the lawyer they referred me to was substandard and never called me for our scheduled consultation.

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    LegalShield
    Response from LegalShield
    Anthea, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.

    We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2024

    Every attorney has been very helpful every time I called the firm and I'm not sure what I would do without this service and the money I've saved. I've been referred to a firm out of state to deal with my dad's probate and I got a really good deal on recovering his documents.

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    LegalShield
    Response from LegalShield

    Anton, thanks for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.

    Profile pic of the author.
    Verified purchase
    Customer ServiceCoverageTech

    Reviewed July 28, 2024

    I do not recommend Legalshield and wish I didn't waste all that money on membership. I attempted twice to make use of the service and in both cases I was turned away. The latest time due to being sued by a former tenant in small claims for a security deposit; and coincidentally some small print in their very one-sided contract doesn't cover such cases, even though it clearly states that small claims are covered. In addition, one of the lawyers I did speak to (Mr. **, I think his name was) was so condescending by saying "like I just told you", as if clarification and or further questioning were a bother; and when I confronted them, his response was "I can't teach you law over the phone". Horrible service overall and it is a shame that Primerica endorses them.

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    LegalShield
    Response from LegalShield

    Barbara, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed July 28, 2024

    LegalShield had my back. They were rapidly responsive to my concerns and helped me find the service I needed when I needed it the most. I would definitely recommend the services LegalShield provides. You never know when it will be needed. Having it when you DO need it gives you so much peace of mind it is a blessing to have access.

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    LegalShield
    Response from LegalShield

    Jesse, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 26, 2024

    Service was handled with exceptional respect and courtesy. The customer service from the beginning to the end was excellent. The team and lawyers worked together to ensure that my questions were answered in a timely manner. Thank you for handling this situation that met my needs. I look forward to working together again. God bless you all.

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    LegalShield
    Response from LegalShield

    Betty, thanks for the five-star review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for being a valued member.

    Verified purchase
    TechSales & MarketingHonesty & Transparency

    Reviewed July 26, 2024

    Review of Contract documents on a Real Estate Sale and possibly a new real estate purchase. It was well done. Please don't assume you know the ins/outs of the legal contract have a lawyer look at it and advise especially if the contract is from out of State. I am very pleased I elected to verify the terms instead of possibly losing most of the sale proceeds paying excessive and/or hidden fees.

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    LegalShield
    Response from LegalShield

    Obdulia, thanks for the glowing review. We couldn't agree with you more. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 26, 2024

    Attorney Andrew ** called back promptly. He was polite, friendly and professional. His advice was sound and I followed it confidently. Most importantly, I did not feel rushed to complete the call, although I'm sure he had other calls to make that day.

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    LegalShield
    Response from LegalShield

    Michael, thanks for the five-star review. We are happy that our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed July 26, 2024

    I will refer someone to your services. Cory was awesome very helpful. Took his time and got back to us in a timely matter. We weren’t exactly happy about the results, but the mannerism in which Cory handled everything and was thorough about taking the time that needed to be taken

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    LegalShield
    Response from LegalShield

    Debbie, thank you for the five-star review. We are happy that our team is providing you with excellent service. Thanks for being a valued member of LegalShield.

    Verified purchase
    TechStaff

    Reviewed July 25, 2024

    My provider attorney with LegalShield drafted and sent a letter on my behalf requesting information associated with a claim filed by an employee of a non-profit organization. The letter was exactly what I requested and described the way the request was made. Perfect!!!

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    LegalShield
    Response from LegalShield

    Frank, thank you for sharing positive feedback. We are happy to hear that our team continues to provide you with the excellent service you have come to expect. Thank you for being a valued member.

    Verified purchase

    Reviewed July 25, 2024

    I was suspended from work on January 8th without pay until the investigation was over. I have lost over $12,000.00 between two storages and did not have any idea until I spoke with Robin ** and she stated it was because of the State and TBI investigation. I am about to lose my Tahoe as well.

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    LegalShield
    Response from LegalShield

    Janice, thank you for the five-star review. When you need help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 25, 2024

    All of my experiences have been great. The attorneys have been prompt and have provided easy to understand advice. I recommend Legal Shield to anyone who needs affordable legal advice on a regular basis. I have used attorneys in Rapid City and Sioux Falls, SD, Denver, CO, and Albuquerque. NM.

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    LegalShield
    Response from LegalShield

    James, thank you for sharing positive feedback. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for being a valued member.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 25, 2024

    Called Legal Shield and requested help with a Power of Attorney for my wife and myself. Bervar & Jones Attorneys at Law answered my call and did an excellent job providing us with Power of Attorney documentation. They did this very quickly and professionally. I am a satisfied customer.

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    LegalShield
    Response from LegalShield

    James, thank you for sharing positive feedback on your experience. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. Thank you for choosing LegalShield.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 25, 2024

    Will definitely recommend this service. They were quick to respond and provide sound legal advice. The attorney that helped me provided great insight on what steps to take and even offered to connect me to other attorneys to take the case.

    Thanks for your vote!
    LegalShield
    Response from LegalShield

    Shanice, thank you for the five-star review. We are thrilled to hear about your satisfaction. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for being a valued member.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 25, 2024

    I like the great work that you do. Your company is also punctual with the paperwork!!! The person I spoke with was very friendly!!! I have have other experiences with this law firm and they did what was required then!!! I would recommend this law firm to anyone who needs representation.

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    LegalShield
    Response from LegalShield

    Pamela, thank you for the positive feedback. For the last 50 years, we’ve worked to build long-standing partnerships with high-quality law firms across the U.S. and Canada. Whether you have a personal legal issue, you need help starting your business, or you just want some expert advice, our network of lawyers is here to help. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed July 25, 2024

    I had some questions about possible changes to our lease and the attorney was very helpful and answered all of my questions and gave me some helpful information of rights we have since we are senior citizens. I know now how to negotiate a couple of things that we need to change if we renew the leases.

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    LegalShield
    Response from LegalShield

    Charles, thank you for the positive feedback on your experience. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed July 25, 2024

    All went great. Very happy. Lindsay ** took very good care of me. Very thorough and answered all my questions. I would highly recommend Legal Shield to my family and friends. I received good advice on how to handle an intersection camera ticket.

    Thanks for your vote!
    LegalShield
    Response from LegalShield

    Robert, thank you for the five-star review. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thank you for choosing LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 25, 2024

    Legalshield provides good services and has be very professional and helpful. Attorney Hans ** cared about the customers and helped a lot with his professionalism and expertise. He and the Legalshield have been responsive. Some other attorneys also tried to help and respond. Recommended.

    Thanks for your vote!
    LegalShield
    Response from LegalShield

    Kenneth, thank you for the five-star review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for being a valued member.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 25, 2024

    Merritt ** has done a great job! They have sent a letter to the opposing party to work on a settlement and we're waiting to hear back. Merritt ** will contact me when they do and we can go from there. The onboarding process was very smooth and my lawyer was very nice, informative and caring!

    Thanks for your vote!
    LegalShield
    Response from LegalShield

    Michael, thank you for the positive feedback on your experience. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for choosing LegalShield.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 25, 2024

    Legal Shield was an affordable option, to address my concerns about how a realtor conducted my rental property. They directed me to a local law firm. That law firm was easy to work with and prompt with response and action. I will use Legal Shield again, if I ever need affordable legal help.

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    LegalShield
    Response from LegalShield

    Betty, thank you for the five-star review. We believe every individual and every business deserves access to affordable legal advice — from estate planning and protecting property investments to resolving traffic accidents and protecting business interests. Thank you for choosing LegalShield.

    Customer ServiceStaff

    Reviewed July 25, 2024

    Once upon a Time this service was beneficial, but things apparently has changed dramatically with the representation they use by Parker Stanbury Attorneys at Law in LA CA. Horrific communication and willingness to help. Save your money.

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    LegalShield
    Response from LegalShield

    David, thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so. Please fill out a Lawyer Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly. Thank you.

    Contract & TermsStaff

    Reviewed July 23, 2024

    Legal Shield canceled my membership. I think I annoyed them. They are fine for simple things. Like for example, I needed a renter's agreement. That was fine. Straightforward issues are fine for this app. I had a complex issue with my mom, who has dementia. My relative was doing illegal things. It's a big mess. I wasn't given helpful information. I needed to get consultations from lawyers who had high recommendations on Yelp. I also asked friends for recommendations. That worked far better than Legal Shield.

    Thanks for your vote!
    LegalShield
    Response from LegalShield
    Amber, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.

    We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.

    Verified purchase
    Customer Service

    Reviewed July 14, 2024

    Everything was handled professionally. I was told that everything was put in the mail then I received another call about the matter for more information which was given then the packet was mailed to me.

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    LegalShield
    Response from LegalShield

    Veronda, thank you for the five-star review. We give members the help they need now and equip them to protect their future from whatever life throws their way. Thanks for being a valued member.

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaff

    Reviewed July 12, 2024

    Hiring legal counsel for 2 questions, paying for a retainer, and of course-talking to them about more than one issue or event is next to impossible, expensive, or frankly-seems absolutely unnecessary. Or so I thought. Let’s face it-who has thousands of dollars to just throw at someone to be on a retainer for minor questions and guided assistance? This-this is exactly what we needed and I have absolutely loved the ease and the continued support that we’ve received. Just being able to say, “according to my attorney” and following up with “you’ll be hearing from my attorney” is a conversation and tone changer. I tell everyone about this service all the time now. Even if you don’t think you need it-you do. I even have my family covered, my husband and I have completed services that we put off with such ease-I feel like we should have done this years ago! Highly recommend!

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    LegalShield
    Response from LegalShield

    Mandy, thanks for the glowing review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 11, 2024

    There's been several incidents whereas I've needed help or advice and I've always at least spoke with someone to be guided in the right directions whether I got all the help I wanted or not. Other times having letters sent, phone calls made or scheduling referrals for counseling, they've made the effort to do what was stated. They will always return your calls and give notice for when they're going to call so you can prepare.

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    LegalShield
    Response from LegalShield

    Richard, thank you for the five-star review. We’re building a future where every person can live without worrying about how they’ll afford legal services or respond to identity theft. We put more power in people’s hands by using technology that can make justice and online security accessible to everyone. Thank you for being a valued member.

    Verified purchase
    TechRefunds & Payouts

    Reviewed July 11, 2024

    I am very pleased with the services I am receiving from your company on my issue with breach of contract and for a quit claims deed. My friend recommended you to me and I am very appreciative to her for doing so.

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    LegalShield
    Response from LegalShield

    Gary, thank you for the positive feedback. Our mission is to protect and empower people with the tools and services needed to affordably live a just and secure life. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed July 11, 2024

    The jerk who is trying to screw me is not responding to the letter sent but that is not the fault of Legal Shield. Looks like we are going to have to go to court. My Legal Shield attorney said he would prep me to do this.

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    LegalShield
    Response from LegalShield

    Dr. Heskett, thank you for the five-star review. We give members the help they need now and equip them to protect their future from whatever life throws their way. Thank you for choosing LegalShield.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 11, 2024

    The lawyer reviewed my documents regarding an easement dispute from a post divorce judgment, and was knowledgeable concerning easements. The response was very quick the first day. Still waiting for the next lawyer, but documents were more involved. I am very pleased with the service.

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    LegalShield
    Response from LegalShield

    Thank you for the positive review. At LegalShield, everything we do is in service of our mission to enable everyone to affordably live a just and secure life. Thank you for being a valued member.

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed July 3, 2024

    LegalShield has a “federal reserve policy” that shields them from refunding consumers after 60 days. Legalshield connected me with Powers Chapman law firm who informed me in one email that they could not offer me legal help. I expected a full refund. What I received instead was hitting yet another wall of potential help being protected by legal policies and “no, we do not owe you your money back for services we could not come through with”. No, there is no affordable legal help. The subscription backfired.

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    LegalShield
    Response from LegalShield

    Amy, thank you for making us aware of your experience. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide any information available. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed July 2, 2024

    The lawyer was very kind. After I explained what help was needed, I realized he was very knowledgeable and understanding. He gave me some good pointers and willing to help with future problems on this matter. I would have no problem recommending him to anyone that may need his services.

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    LegalShield
    Response from LegalShield

    Lesmine, thank you for sharing positive feedback. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed June 28, 2024

    Carl has been very responsive with good advice on how to proceed and what documentation was needed. He has clearly communicated each step with the next being a Demand Letter and he will be enlisting my input and approval before it is issued.

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    LegalShield
    Response from LegalShield

    Gina, thank you for the five-star review. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed June 27, 2024

    My question was answered, thank you. More guidance would be great! Just answering the question is good however, as a person with no legal background I sometime don’t know what questions to ask to properly take the next step. If the legal team would try to remember this, and seek ways to bridge the deficiency gap in the conversation with the member that would be great.

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    LegalShield
    Response from LegalShield

    Marilyn, thank you for the positive review. With a tap on our LegalShield app, members can speak with a lawyer and receive advice and consultation on legal issues. We give members the help they need now and equip them to protect their future from whatever life throws their way. Thanks for being a valued member.

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed June 27, 2024

    I had received many texts concerning outstanding payment to a DMC account I never incurred.. I never got any letters or emails. I was concerned about whether to call the phone number they had given me or to respond to a link.

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    LegalShield
    Response from LegalShield

    Elayne, thank you for sharing positive feedback. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thank you for being a valued member.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 27, 2024

    The quality of legal advice and concern has deteriorated dramatically since when I started. Only exception was Melissa ** recently. This is hardly worth having. You routinely blow me off and refuse to help. I rarely call in and when I do, it’s rarely worth the effort.

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    LegalShield
    Response from LegalShield

    Vicki, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2024

    I've called upon my legal team on two separate matters. Both were handled promptly and professionally. The supporting staff is very helpful and the attorneys were spot on. Thank you for all the help and attention to these matters. I continue to recommend this service to others.

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    LegalShield
    Response from LegalShield

    Steve, thank you for sharing positive feedback. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member.

    StaffBilling

    Reviewed June 20, 2024

    After belonging to Legalshield for several years they decided not to remedy a situation on the local level. Several demands for payment were sent to the wrong party. Rather than correct and resend they chose to sever my membership. Legal shield corporate said if local lawyers Davis Miles choose to not help you any longer that’s their decision. Spineless and no backbone to correct the problem. All that was needed was a name and address change. Pathetic.

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    Response from LegalShield
    Joe, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.

    We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 17, 2024

    I've spoken to several attorneys of the same cases. Some conversations are very short, like only 2 or 3 minutes. One recent attorney was rude, intimidating and aggressive. I don't think none of these attorneys specialize on the kind of law I need to know. I did speak to 2 attorneys who spent decent amount of time and can give me more elaborated answers. They have the right specialty. Is it worthy of my money? I think so.

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    Response from LegalShield
    Emma, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. We were able to locate your membership with the information that you provided. As an active LegalShield Independent Associate, we want to remind you that you may also use your internal resources in the future if you need support or to notify us of a complaint. We have notified the appropriate department, and a member of our team will be reaching out to you directly.

    If you need immediate assistance, please get in touch with our Member Service Team directly at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. We look forward to assisting you.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 14, 2024

    I have been talking with DSK Law on a serious IRS issue. Paul ** the Attorney who has been helping me is very professional and knowledgeable. I am a single woman, 71 and at my age I feel comfortable talking to him and completely trust him, he is always patient and takes the time to explain everything to me. As anyone knows IRS issues are extremely stressful. The staff are always polite and efficient when answering the phone and scheduling appointments. I have been a member of Legal Shield for Many Years and will be for the Rest of My Life....

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    Response from LegalShield

    Deborah, thank you for the glowing review. We love hearing from our valued members. We are delighted to hear our team is providing you with excellent service. Thank you for choosing LegalShield.

    Verified purchase
    Customer Service

    Reviewed June 14, 2024

    Retired military (26 years Reserve and Active duty). US Navy and Coast Guard. Told me Doctor had to be on board. This case has already been tried-It is the attorneys and their experts that are excluding people with other health issues. Told me to go away and come back when I have a case! Furthermore, a referral was made for a VA authorized attorney, who no longer does this. I notified our attorney's firm and have heard nothing since!

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    Response from LegalShield

    Ronald, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed June 14, 2024

    The lawyer Margaret from Shimanovsky & Moscardini, LLP mentioned that she sent/emailed me a document but she never didn't and she said she will send it 'again' but I never received anything from her. My email is on my account: **

    Regards,

    Aniss **

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    Response from LegalShield

    Aniss, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed June 14, 2024

    I was given expert advice. Understood my concerns. Met my concerns and needs. Quite punctuated. Worth my time and money. Gave me options. Friendly. Professional. Was very friendly. Prompt. Very reasonable. I have been with Legal Shield for years, upon my wife's request.

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    Response from LegalShield

    George, thank you for sharing positive feedback. No one should be left without affordable, accessible legal services and advice. LegalShield gives every member the ability to talk to an experienced lawyer without worrying about high hourly costs. Thanks for being a valued member.

    Verified purchase
    Customer ServiceBillingRates

    Reviewed June 14, 2024

    We applied for a ZERO % credit card. We were approved for the card. Never told the credit line. Finally told us. Then I did credit transfer. After that they sent me a letter saying we did not get approved for a ZERO % rate. Legal Shield told me to call the bank and what to expect. It was corrected peacefully & easily.

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    Response from LegalShield

    Natalie, thank you for sharing positive feedback. We are so glad to hear that your membership benefits and our team could help you with your challenging situation. Thank you for being a valued member.

    Verified purchase
    Staff

    Reviewed June 14, 2024

    So far I’ve been very pleased with the legal advice that I received. The attorney handling my case is named Deborah, and she has been helpful, accommodating, and patient. I anticipate that the ongoing service that is needed to bring my case to a favorable conclusion will be equal to the services that I have already received.

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    Response from LegalShield

    Walter, thank you for sharing positive feedback. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for choosing LegalShield.

    Verified purchase
    Rates

    Reviewed June 13, 2024

    We had an interesting "notification box" on our annual property tax disclosure notice and was not aware of what it meant. So we contacted the lawyer and discussed our notice and was informed of a new state law that required them to place this notice on all property tax disclosure notices.

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    Response from LegalShield

    Thomas, thank you for the positive feedback. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. Thank you for being a valued member.

    Verified purchase
    Staff

    Reviewed June 13, 2024

    Our law office sent us a will questionnaire with instructions. We followed the instructions, returned the questionnaire, and the office wrote up wills that matched our intentions. After reviewing the wills, and accompanying documents, we returned to the office to sign them. Everyone was very helpful.

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    Response from LegalShield

    Bruce, thank you for the five-star review. Creating a Will on your own can be overwhelming and time-consuming. With the help of a LegalShield Provider Lawyer, you can have peace of mind knowing that your wishes will be communicated to your loved ones and that a court will honor your wishes. Thank you for being a valued member.

    Verified purchase
    Customer ServiceCoverage

    Reviewed June 13, 2024

    LegalShield always comes through for our business. In March of this year, a State Farm insured vehicle ran our work van off the road resulting in a rollover and a totaled van. I spent two months trying to get answers from State farm but only got a lot of access to their voicemails plus unanswered emails. LegalShield attorneys reached out to State Farm on our behalf so we expect to get a settlement check in the near future. Merritt Webb has our backs!

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    Response from LegalShield

    Stan, thank you for the positive feedback on your experience. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for choosing LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 13, 2024

    The atty assigned to my HIPAA violation case either didn't understand or didn't read my issues...so nothing was resolved! My rights were violated, as was another patients & yet I fell through the cracks. She also gave me the wrong information on who to report the violations to! I feel like she just wanted to pass me off & be done with it. My last text didn't even get answered. Then they stated they tried to call me... I was in Louisiana, with my cell.... NO ONE tried to contact me!! Thanks for nothing.

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    LegalShield
    Response from LegalShield
    MaryBeth, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. We were able to locate your membership with the information that you provided. We have notified the appropriate department, and a member of our team will be reaching out to you directly.

    If you need immediate assistance, please get in touch with our Member Service Team directly at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. We look forward to assisting you.

    Verified purchase
    StaffTransparency

    Reviewed June 13, 2024

    Recently a surgery was moved up and I needed to update my will in a few days. Blair in customer intake did a great job sharing with others the need for immediate attention to my request. The attorney, Marsha who was assigned to me was amazing, thorough and also understood the time constraints. I went into surgery with an updated will and peace of mind.

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    Response from LegalShield

    Jennifer, thanks for the glowing review. We are delighted to hear our team provided you with the timely support you needed. We couldn't agree more with you, there is nothing like the peace of mind of knowing your legal needs are in order. Thanks for being a valued member and for sharing your experience with us.

    Verified purchase
    Punctuality & Speed

    Reviewed June 13, 2024

    Every time I've had an inquiry, it's been addressed promptly, efficiently, and professionally. This is the sort of service that I would recommend to friends and family. It offers peace of mind and is a great resource everyone should have at their disposal.

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    Response from LegalShield

    Edson, thanks for the glowing review. We couldn't agree with you more, as a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.

    Verified purchase

    Reviewed June 13, 2024

    LegalShield has been so wonderful to have especially when you are not sure of your rights. It has been a great opportunity sharing with ones what all LegalShield has to offer. It’s nice to know that you can get not only legal advice but also information about your credit.

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    LegalShield
    Response from LegalShield

    Kimberly, thank for the five-star review. We couldn't agree with you more. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.

    Verified purchase
    Maintenance

    Reviewed June 13, 2024

    Initially I had possible retaliation concerns from landlord reference poor maintenance and safety reports I had made. For now the new manager seems to be having things done. I will keep you informed of any new development. I have used your service in the past for my will and was satisfied with that outcome so no hesitation to contact you this time.

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    LegalShield
    Response from LegalShield

    Roland, thanks for the five-star review. We are happy to hear our team is providing you with excellent service. When you need legal help, LegalShield is here. Thanks for sharing your experience with us.

    Verified purchase
    Customer ServicePrice

    Reviewed June 13, 2024

    Excessive charges against security deposit. Ms. ** was great to work with. She responded in good time and provided a letter that I am sure propelled the success of this case. I could tell that she actually reviewed the material and provided a thoughtful response.

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    LegalShield
    Response from LegalShield

    Evelyn, thanks for the review. We are happy to hear our team is providing you with excellent service. Thank you for being a valued member of LegalShield.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 13, 2024

    My appointed law firm responded promptly to my submission of information needed to create an Advanced Directive, a Durable Power of Attorney and a Last Will and Testament. After reviewing the documents, which were all complete and accurate, the responsible attorney was prompt and courteous in responding to my request for answers to a couple of innocuous questions.

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    LegalShield
    Response from LegalShield

    Stan, thanks for the five-star review. Creating a Will on your own can be overwhelming and time-consuming. With LegalShield, you gain the peace of mind that your wishes will be communicated to your loved ones or that a court will honor your wishes. Thanks for taking the time to share your experience with us.

    Verified purchase
    Customer ServicePrice

    Reviewed June 13, 2024

    I want to thank Sharie for answering my questions thoroughly and giving me the right and correct answers. She is truly an asset to the firm. I will definitely be contacting her in the future for any follow up questions. Legal Shield is well worth the monthly premiums.

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    Response from LegalShield

    James, thanks for the review. We are happy to hear our team is providing you with excellent service. Thanks for taking the time to share your experience with us.

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed June 13, 2024

    Still in process. I was advised to send a letter along with a form emailed by my attorney explaining my situation. It is currently under review. Once I hear back from the consumer insurance will inform my attorney the status. My attorney was quick and got right on my call.

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    LegalShield
    Response from LegalShield

    Mary, thanks for the five-star review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 13, 2024

    The legal team Responded in a timely manner and sent the will with updates and changes requested. Will definitely recommend to anyone looking for legal help in legal matters. A lawyer also called to confirm and answer all questions I had.

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    LegalShield
    Response from LegalShield

    Caroline, thanks for the five-star review. We love hearing from our valued members. We are happy to hear our team is provided you with excellent service while preparing your Will. Thanks for choosing LegalShield.

    Verified purchase
    Tech

    Reviewed June 1, 2024

    I was given counsel regarding how I could get out of my Timeshares. I was told there was nothing that could be done unless the developers agreed to cancel the contract. At the present time the developers are unwilling to cancel the contracts and Legal Shield is unable to intervene.

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    LegalShield
    Response from LegalShield

    Kevin, thank you for your feedback. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. We understand that can be frustrating. If you have further questions or would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you for being a valued member.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2024

    I’m always greeted professionally and personally when I call. My attorneys are always willing to listen and help. I have several issues revolving around the same person and you are always there to save the day. Even provided referral for my post-decree modification. Thank you.

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    LegalShield
    Response from LegalShield

    Tatiana, thank you for the wonderful review of your experience. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed May 31, 2024

    Legal Shield has been a blessing, the reason for 5 stars is because they are diligently helping me to resolve a consumer issue. So far they have been kind, professional in every way and are working very hard to help.

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    LegalShield
    Response from LegalShield

    Beatrice, thank you for sharing positive feedback. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 30, 2024

    I can not get in touch with an attorney. My phone rang once, I picked up and no one was there and I got an email saying I wasn’t available to speak. I called back within seconds but of course, there is no one to speak with. I’ve left message after message. I’ve sent emails. We used to live in Florida we now are in Oregon. The lawsuits are in Florida. There is a 3 hour time difference. We got a call at 5 am. We were sleeping. We have told everyone we talk to about the move. The new phone number. The time difference. I know we are not a large important account. But we are about to lose about 10,000 dollars, because we can not get an attorney to speak with us in a timely manner. Please help us. NEW PHONE # **. 3 hours behind you. You are in EST I am in PST

    Alexandra

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    Response from LegalShield

    Alexandra, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member, we look forward to assisting you.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 30, 2024

    PPL Rep. was very courteous & helpful through a phone call in executing prep of draft Will & Healthcare POA. Her guidance was instrumental for my next action steps. This is only the 2nd time I have used PPL services in 20 yrs. They prepared my 1st Will years ago.

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    LegalShield
    Response from LegalShield

    Linda, thank you for the five-star review. We are happy to hear our team is providing you with excellent service. Thank you for being a valued member for the last 20 years.

    Verified purchase
    Staff

    Reviewed May 29, 2024

    Great legal advice. Very knowledgeable, highly experienced, very professional, great experience. Best lawyer ever had! Contacted about business customer complaint. She assured me there was no cause for concern regarding the law and how we were not responsible and offered solutions for our issue to offer the customer the real solution.

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    LegalShield
    Response from LegalShield

    Madeleine, thanks for the review. We are happy to hear about your positive experience with your Provider Law Firm. Thanks for choosing LegalShield. We want you to know that we value your membership.

    Verified purchase
    Customer ServiceSales & MarketingStaffTransparency

    Reviewed May 29, 2024

    After being scam out of a large amount of money from a roofing co. your legal communicated information, I'm hoping to receive financial re-solve result, also hoping you keep me up to date with further communications. I depending on this firm for legal help, being a member of this firm for over twenty (20) years. Thank you.

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    LegalShield
    Response from LegalShield

    Marion, thank you for the review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for being a member of LegalShield for over 20 years.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 29, 2024

    Very responsive - amazing how quickly they return calls, they are patient, listen to your concerns, understand your questions and gave great information and advice as to how to move forward for more solutions. Highly recommend this company especially for those who are at a loss when it come to legal issues in New York.

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    LegalShield
    Response from LegalShield

    Mary, thanks for the review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for being a valued member.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 29, 2024

    They are very knowledgeable! I feel very comfortable reaching out to them. The service is fast. They respond fast enough. I Highly recommend this service. They have been able to answer all of my questions without embarrassing me. They are very professional with the way they respond.

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    LegalShield
    Response from LegalShield

    Thanks for the glowing review. We are happy to hear that our team provides you with excellent service. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed May 29, 2024

    I that the Lawyer do reach out to you and give you helpful advice in your current situation or case. I have not had a case won yet with LegalShield lawyers. I am forward to seeing the outcome of current case with Legal shield and the lawyer companies connected with Legal shield.

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    LegalShield
    Response from LegalShield

    Mark, thanks for the review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.

    Verified purchase
    Customer ServicePriceTransparency

    Reviewed May 29, 2024

    We have two issues we're trying to handle right now. One is a will for my husband and also a collection account for an erroneous medical charge. I opened everything and we've uploaded documents but have not received any call backs. However, we keep getting messages that say you've tried to reach us. Please note my number is now **, which I updated when I started these two cases. My husband's number is ** and his name is Anton **. You should be able to find the two case numbers so you can follow-up with us.

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    Response from LegalShield
    Kathryn, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. We were able to locate your membership with the information that you provided. As an active LegalShield Independent Associate, we want to remind you that you may also use your internal resources in the future if you need support or to notify us of a complaint. We have notified the appropriate department, and a member of our team will be reaching out to you directly.

    If you need immediate assistance, please get in touch with our Member Service Team directly at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. We look forward to assisting you.

    Verified purchase
    Customer Service

    Reviewed May 29, 2024

    I needed a release from being a POA and your firm was able to write and send that letter for me in a timely fashion. The person who took my call understood my situation, and explained, that even though I didn't need one, he wrote the the letter anyway. He knew It was important to me. I found out that the recipients received it the following week. My copy showed it was short and to the point.

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    LegalShield
    Response from LegalShield

    Marlene, thanks for the review. We are happy to hear our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed May 29, 2024

    Thanks to the courteous receptionist and Attorney **, you are highly recommended. He was thorough, with more information than I thought to ask about and answered all questions. He is always pleasant and understanding to my situations. I will be sure to always ask for Attorney **.

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    LegalShield
    Response from LegalShield

    Dmarie, thanks for the glowing review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for choosing LegalShield and for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed May 28, 2024

    Legal Shield provides me with answers to any legal questions I have. They're responsive to my issues, being very knowledgeable about whatever laws might apply. Indeed, I have not found any other service that has more value than Legal Shield! Keep up the great work!

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    LegalShield
    Response from LegalShield

    Joseph, thank you for the positive review of your experience. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thank you for being a valued member.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed May 28, 2024

    That attorney returned my call in a timely manner and provided me with guidance as to how to proceed. This issue is still ongoing. Once I have heard anything from the contractor, I will contact the attorney to see what we should do.

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    LegalShield
    Response from LegalShield

    Michelle, thank you for the review. We love hearing from our valued members. Thank you for choosing LegalShield.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 28, 2024

    When I needed legal advice and assistance I got it! Fast, efficient and comforting legal services were rendered in a sensitive moment of my life and was much appreciated. It's rough when you find yourself needing legal help and I’m glad I found it.

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    LegalShield
    Response from LegalShield

    Darcy, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed May 28, 2024

    I've been with Legal Shield for less than a year and they've already helped me on three occasions. I'm so happy to have this added protection and services. I've used other prepaid legal services, and they just weren't nearly as helpful. I'm sure I'll be using them again in the near future and for years to come. Thank you, Legal Shield.

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    LegalShield
    Response from LegalShield

    Cesar, thank you for the glowing review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member and for taking the time to share your experience with us.

    Verified purchase

    Reviewed May 28, 2024

    I received my letter in a timely manner and liked how it was written. I made a few changes but not many. My issue was length of time I've been in my apartment, the apartments being sold multiple times and the new owners never put my correct deposit down. I'm moving so needed to have that on my move out letter and apply my last month's rent that I actually paid when I signed the lease years ago.

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    Response from LegalShield

    Angela, thank you for the positive review of your experience. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed May 18, 2024

    I recently requested to renew my Will and power of attorney. This was done in a reasonable amount of time and appear to be accurate. I appreciate the help from LegalShield, always handling my request in a timely manner, it’s good to be able to use a service like this with minor legal things.

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    Response from LegalShield

    Henrietta, thanks for the review. We are happy to hear our team was able to help you get your Will created. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    PriceMaintenanceStaff

    Reviewed May 14, 2024

    Neighbor was putting his fence 3 feet inside our property line. His predecessor built a shed 3 feet on our property. He is sure this gives him the right to take a 3 foot strip of property across the back of our property. He wants to take our property and have us pay half of a new survey, half of the fence, and half the cost of brush removal on his property. We already had cleared the brush from our property the previous year. He has threatened to sue me for the money he wants and for me harassing his fence builder. I talked to the builder each time he was putting the fence up in a calm, polite manner to let him know he was putting the fence on our property. Each time he stopped work and was very professional and cooperative. I was referred to Legal Shield by a friend and they were extremely helpful explaining the law and trying to put my nerves at ease.

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    Response from LegalShield

    Kimbra, thank you for the review. We are happy to hear our team was able to provide you with the support you needed during your difficult situation with your neighbor. Thank you for choosing LegalShield and for sharing your experience with us.

    Verified purchase
    CoverageMaintenanceStaff

    Reviewed May 14, 2024

    The issue was the outside lock on the entrance door to my apartment building. It was broken and my landlord/complex management didn't see the need or care to repair it. This represented a dangerous condition where anyone could enter the builder. Legal Shield did a good job in getting my landlord/complex management to fix the lock. Thank you.

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    LegalShield
    Response from LegalShield

    Stanley, thank you for the review. We are happy to hear our team was able to assist you in getting your apartment building lock repaired. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed May 14, 2024

    I spoke with attorney about me writing a letter to my landlord about not renewing my lease and vacating the premises. They answered all my questions and concerns that I have. She was very pleasant and informative and everything that I needed.

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    LegalShield
    Response from LegalShield

    Carolyn, thank you for the five-star review. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for being a valued member.

    Verified purchase
    Rates

    Reviewed May 13, 2024

    Mr. ** wrote a letter on my behalf to receive financial records from my former assisted living facility. This letter is critical to further legal action I might take. His courtesy and his interest has encouraged me. I am glad that I have used pre-paid legal services.

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    Response from LegalShield

    Deanna, thank you for the positive feedback on your experience. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thanks for choosing LegalShield.

    Verified purchase
    Customer Service

    Reviewed May 13, 2024

    This is not over. I can say that Mr. Jaffe has given due consideration to my case and I am hopeful that the problem I have been submitted to by Equifax will be resolved. I will have more to tell when I receive communications from Equifax. Tony

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    Response from LegalShield

    Tony, thank you for the five-star review. We are glad to hear that you’re finding value in your LegalShield membership benefits. Thank you for being a valued member.

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    Staff

    Reviewed May 13, 2024

    LegalShield had been there for me so many times with the help getting local lawyers so I wouldn’t go as far. You guys made me so happy with the service that I will recommended to my family and friends! Thanks God for my grandmother telling me about this service!

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    Response from LegalShield

    Craig, thanks for the review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for being a valued member.

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    Staff

    Reviewed May 13, 2024

    The attorney for Will was very helpful in answering my questions on how to best set up a will. She also helped me to get in touch with a trust attorney, and the attorney for Trusts was very helpful in explaining how a trust works versus a will.

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    Response from LegalShield

    Bruce, thank you for the five-star review. We are happy to hear our team is providing you with excellent service, getting your Will and Trust executed. Thank you for being a valued member. We appreciate you sharing your experience with us.

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    Customer Service

    Reviewed May 13, 2024

    I explained my legal situation with the mother of my children leaving the state of California and violating court orders. I was given the resolve of filing a contempt of court as well as another matter that I wrote down (yet lost) and would suggest that the solutions the attorneys provide are followed up with a email.

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    Response from LegalShield

    Cornell, thank you for the review. We are happy to hear our team was able to provide you with the support you needed during your difficult situation. Thanks for choosing LegalShield and for taking the time to share your experience with us.

    PriceRefunds & PayoutsStaff

    Reviewed May 10, 2024

    Any good reviews or fake reviews. This company is money hungry, and will not help you and they say that you can change your mind and get a refund in the beginning, which is what I did after realizing the above. But they still charged me and did not refund the money. If you have no other options, you have no other options… But beware.

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    Response from LegalShield
    Gabrielle, thank you for bringing your concern to our attention. We are disappointed that you feel our services were not beneficial for your needs. We would like to provide you with some clarification to help you get the support you need. We are sorry to hear that you are choosing to lose your affordable legal services. LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.
    With the information you provided we are able to confirm that your membership is still active. If you would like to cancel your membership please follow the instructions above.

    If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.

    Customer ServicePunctuality & SpeedStaffRates

    Reviewed May 5, 2024

    I had LegalShield for a few months in 2023. I only used it once, when I needed an immigration lawyer to ask some questions. After raising the request, I received a call 24 hours later, which was pretty quick I’d say. The person on the other end of the line rushed to hang up and didn’t show genuine interest to understand my case and answer my questions to the best of his ability and with my interest in mind. It was a quick call, superficial, and didn’t feel professional. It was a disappointing experience. I canceled my membership afterwards. I do not recommend legal shield based on this experience.

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    Response from LegalShield

    Alexandros, thanks for bringing your concern to our attention. We are disappointed that you feel our services were not beneficial for your needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.

    We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

    Verified purchase
    PriceStaff

    Reviewed May 3, 2024

    Jake helped me recover from a wrongful eviction. Instead of providing the required 90 days plus relocation costs, I was kicked out with 3 weeks notice and forced to live in my car, separated from my daughter. Kival and Howard demonstrated professionalism and kindness towards me.

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    Response from LegalShield

    Sara, thank you for the five-star review. We are happy to hear our team was able to provide you with valuable support during your difficult situation. When you need legal help, LegalShield is here. Thanks for being a valued member and for sharing your experience with us.

    Customer ServiceStaffRatesTimeliness

    Reviewed May 1, 2024

    I have been a member of "Pre Paid Legal" since 1999. For years I would call the number and the service was stellar. Guaranteed response within 24 hours? Never happened, I got a return phone call within that same work day. My law firm in Toronto was so good I got to know the names of the lawyers and would often have of topic chats about mutual interests. I was so pleased with PPL that I sold family members on the service. I vowed that I would never be without this amazing company. However, times change. The company was bought (?) and name changed to "Legal Shield". Lately, the service is sloppy. We called for a serious issue on April 25th requesting a lawyer to get advice on a tax matter. It's now May 1st and still no return phone call? We've called four times and still no response.

    This is horrible and disappointing. Especially disappointing to me because I remember how good this company was. This is an incredible fall from the excellence of prior days. For the first time in 25 years of being a member, I'm wondering why I keep this. I'm actually considering dropping my membership. I know how good this service can be, I'm hoping for a sharp improvement soon.

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    LegalShield
    Response from LegalShield

    Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. We were able to locate your membership with the information that you provided. As an active LegalShield Independent Associate, we want to remind you that you may also use your internal resources in the future if you need support or to notify us of a complaint. We have notified the appropriate department, and a member of our team will be reaching out to you directly. If you need immediate assistance, please get in touch with our Member Service Team directly at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. We look forward to assisting you.

    Verified purchase
    Staff

    Reviewed April 30, 2024

    I asked for addresses of relatives who are co-owners of a piece of land so that the property could be placed in the names of my wife and myself. The attorney I spoke with said that you don't do searches for people, which is understandable.

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    Response from LegalShield

    Charles, thanks for the five-star review. Thanks for being a valued member of LegalShield. We appreciate you taking the time to share your experience with us.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 30, 2024

    Ross&Matthews always there to help through any Legal Needs they always get the job done. Thank you LegalShield for great experience. I Have several experiences with Ross&Matthews every step by step and they will always come through every time. So I don't have any negative thing to say about Legal Shield or their affiliates. Ross&Matthews is always a call away. It doesn't take long for them to call and to send a Referral to attorneys.

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    LegalShield
    Response from LegalShield

    Yolanda, thanks for the glowing review. We are delighted to hear about your positive experiences with your LegalShield Provider Law Firm. Thanks for being a valued member and for taking the time to share your experience with us.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedBilling

    Reviewed April 29, 2024

    A "legal firm" claiming to be working on behalf of Wells Fargo contacted me via a "process server." When I followed up, they claimed that they were suing me for a defaulted bank account from 2008 and said I could settle out of court for $1100. I had them send me the "contract" to sign and make payment and forwarded this to my LegalShield attorney. The attorney created a response letter and sent it to the "firm" in question, which settled any concerns I had. Great work. Very fast and efficient and they kept me informed every step of the way.

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    LegalShield
    Response from LegalShield

    Josh, thanks for the review. We are happy to hear our team was able to address your legal concern quickly and give you the peace of mind you needed. Thanks for choosing LegalShield. We want you to know that we value your membership.

    Customer ServiceRefunds & Payouts

    Reviewed April 26, 2024

    I had been a member of Legal Shield from 2022 and recently canceled on 4/19/2024 due to the notion of one attorney at Merrit Webb that you get what you pay for which in the attorney's opinion was not much at $25 a month That's $300 a yr and I only used it once prior. The fact is, it's a subscription and regardless that the firm agreed to take on. I felt as if it was a source of referrals to them. I have read other reviews and I happy that it works for others but I don't take customer service and customer friendliness lightly. If I am not treated properly, I take my business elsewhere.

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    LegalShield
    Response from LegalShield
    Jeni, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. We were able to locate your membership with the information that you provided. We have notified the appropriate department, and a member of our team will be reaching out to you directly.

    If you need immediate assistance, please get in touch with our Member Service Team directly at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. We look forward to assisting you.

    Reviewed April 17, 2024

    I've used LegalShield for several years. Recently I used it this month about 10 times for legal matters. While LegalShield attorneys were working on legal matters on my behalf such as letters which they require a 3-day turnaround canceled my membership in the middle of providing those services. Do not get this service. I do not recommend it to anyone after how I was treated.

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    LegalShield
    Response from LegalShield
    We understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by LegalShield or a LegalShield Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, LegalShield notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.

    We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.

    Customer ServiceSales & MarketingRates

    Reviewed April 16, 2024

    This company is a joke. You pay $30 a month for a free consultation. Once you receive your free consultation. You still have to retain you a lawyer at market rate…. Why are we paying $30 a month… To build someone else’s empire. Just a joke. I got scammed by them….

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    LegalShield
    Response from LegalShield
    Marquisha, thanks for bringing your concern to our attention. We would like to provide you with some clarification to help you get the support you need. LegalShield is a pre-paid monthly subscription service that operates in a highly regulated industry, monitored by the FTC and is most certainly not a scam.
    Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
    Most day-to-day legal issues are covered by the standard member benefits with no additional fees. If your legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm will consult with you and provide any additional referral services necessary to assist you at 25% off the lawyer's standard hourly rate.

    We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

    Verified purchase
    Staff

    Reviewed April 16, 2024

    I got really great service and easy and clear to understand directions for the documents. I have recommended Legal Shield to all of my friends. I have plans to make sure that I review and obtain any more legal documents that may be needed.

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    LegalShield
    Response from LegalShield

    Lee, thanks for the review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member and for sharing your experience with us.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 15, 2024

    My experience was great. Friendly service and prompt. Greatly appreciated. Thank you! My question, which was answered promptly about my supervisor needing employment information. Help me make the right decision at the right time and move forward with my discussion with my supervisor to deter the term in what she needed. The information for which was only proof of employment. So you helped me get over my worries. Thank you very much for your time and consideration,

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    LegalShield
    Response from LegalShield

    Bryan, thank you for the positive feedback. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceStaffResolution

    Reviewed April 15, 2024

    I was so worried after the accident. I didn't know what to do. Legal Attorney with Legal shield called me and he was so helpful in answering my questions. After his call I felt I could handle the situation better.

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    LegalShield
    Response from LegalShield

    Betty, thank you for sharing positive feedback. We give members the help they need now and equip them to protect their future from whatever life throws their way. Thanks for being a valued member.

    Verified purchase
    Customer ServiceContract & TermsRates

    Reviewed April 15, 2024

    I was hiring a consultant and needed to have the agreement reviewed. The lawyer was able to provide suggestions on how to ensure my interests are protected better. The result was great. His responses were timely and I liked the follow up email and texts.

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    LegalShield
    Response from LegalShield

    Michael, thanks for the five-star review. We are delighted to hear about your positive experience with your Provider Law Firm. Thanks for choosing LegalShield and for sharing your experience with us.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2024

    The attorney who helped me was very forthright and returned all my calls within a few hours. A resolution was reached without going to court. Overall I was please with his direct approach. I recommend a Legal Shield in every wallet.

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    LegalShield
    Response from LegalShield

    Jerey, thank you for the five-star review. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. Thanks for being a valued member.

    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed April 12, 2024

    I cancelled bc they doubled their rates. I paid for the final month. I said I might use it for last month. They said I would have to reopen my case to use the last month and have to go through cancellation process again. I cancelled before my due date for pay. They still charged me. They don't make it easy to get your money back. They are not smooth polished kinda scammy bad feelings they gave me. They didn't help much with any legal issues I had just things I would be able to do a Google search on, info they provided. You could call it a place to donate charity to. They don't do much but take money. They said, "Oh we're sorry to double the rates." I'm sure they're really sorry.

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    LegalShield
    Response from LegalShield

    We are sorry you feel our services were not beneficial for your needs and are choosing to lose your affordable legal services. As we have in our company policy, all cancellation requests must be sent in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received, or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.

    Profile pic of the author.
    Linda increased rating by 3 stars.
    Customer ServicePunctuality & Speed
    After a positive interaction with LegalShield, Linda increased their star rating on April 16, 2024.

    Updated review: April 16, 2024

    Bad response but I finally talked with someone after calling a couple too Mrs. I know I am no longer a member because of the past experience.

    Original Review: April 12, 2024

    I’m waiting for a phone call back. My parents died from the results of a fire. Because they didn’t die 30 days apart and there were different executors named on the wills, we had to have one person take over we paid thousands of dollars to their lawyers. Now I come to find out that both of my parents in their will put a provision in to name someone out of the will so they couldn’t claim anything. Legal shield lawyer wrote them back into the will as a beneficiary. Now there is a lawsuit and I have to send in the will. I called Legal Shield. I need to hear back. The lawyer’s number is disconnected.

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    LegalShield
    Response from LegalShield
    Linda, thank you for the feedback. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

    After looking into this matter, we regret to inform you that your membership is currently closed. Our network of Provider Law Firms can only assist members with an active membership. We certainly hope to assist you in the future should you return as a member. Thank you.

    Verified purchase
    Staff

    Reviewed April 10, 2024

    The lawyer guided me how to approach IRS in regards to unpaid returns. It worked very well. After one week of contacting IRS (the way the lawyer advised me to do ) my return arrived (originally one year delay). Thanks.

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    LegalShield
    Response from LegalShield

    Mojgan, Thank you for the review. We are happy to hear our team is providing you with excellent service. Thanks for choosing LegalShield. We want you to know that we value your membership.

    Verified purchase
    Staff

    Reviewed April 10, 2024

    Sought guidance regarding a neighbor tenant who had been evicted for criminal causes and is currently returning to the premises including overnight stays. Seeking info regarding rights and responsibilities in this matter, including learning if this behavior on the part of the evicted person constitutes a crime under Utah law.

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    LegalShield
    Response from LegalShield

    Maurice, thanks for the review. We are happy to hear that our team was able to guide you with your landlord-tenant concern. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed April 10, 2024

    It has always been a pleasure speaking with attorneys through LegalShield. They are always concerned about your issue and always willing to give the utmost time needed to resolve the issue in your favor. The lawyers will always respond in a timely fashion. You will never have to make a second call.

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    LegalShield
    Response from LegalShield

    Rick, thanks for the glowing review. We are happy to hear that our team has been helpful and quickly responded to your legal needs. Thanks for taking the time to share your experience with us.

    Verified purchase
    Customer Service

    Reviewed April 9, 2024

    I had legal issues with my property and I was almost forced to combine both properties together until I called LegalShield and they let me know my rights and they handled everything for me. I am so glad to have them for my family.

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    LegalShield
    Response from LegalShield

    Rhoda, thanks for the glowing review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for choosing LegalShield and for sharing your experience with us.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 9, 2024

    I received prompt informative, helpful, insightful, and courteous telephone assistance from a Legal Shield attorney recently. It helped me a great deal in the personal legal problem which I had. Legal Shield has assisted me through telephone consultations many times in the past with great courtesy, legal expertise, and efficiency. Thank you very much Legal Shield.

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    LegalShield
    Response from LegalShield

    C.V., thanks for the review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member.

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed April 9, 2024

    In helping me with my Will the team was very kind and helpful! It was a quick and easy process. The app was also very easy to navigate during this process. I would recommend Legal Shield to any of my friends or family.

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    LegalShield
    Response from LegalShield

    Chelsea, thanks for the review. We are happy to hear about your positive experience in creating your Will. Thank you for being a valued member and for sharing your experience with us.

    Verified purchase

    Reviewed April 9, 2024

    I’m satisfied with Legal Shield. The attorneys I have worked with did a good job. I would definitely recommend Legal Shield to others who need legal advice. The attorneys made themselves available and accessible in my times of need and I believe they handled each situation well and showed a good command of knowledge on the subject.

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    LegalShield
    Response from LegalShield

    Dwight, thank you for the review. We are happy to hear our team is providing you with excellent service. When you need legal help, LegalShield is here. Thank you for being a valued member.

    Verified purchase
    Online & App

    Reviewed April 9, 2024

    All the process was very easy.. I just filled up the form online then I sent it to them. After 48 hours an attorney got in touch with me to see if I had questions. All very smooth. I am very happy having this service and being a member of Legal Shield..

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    LegalShield
    Response from LegalShield

    Magdalena, thank you for the review. Creating a Will on your own can be overwhelming and time-consuming. We are happy to hear our team successfully guided you through the process. Thanks for being a valued member of LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2024

    I have had many great experiences with Legalshield and WWR law firm over the years. Kelora, the attorney, is great to work with. She has outstanding communication, knowledgeable in all areas and is very helpful. Member of nearly 20 years!

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    LegalShield
    Response from LegalShield

    Isabelle, thanks for the glowing review. We are happy to hear our team is providing you with excellent service. Thanks for being a valued member for nearly 20 years. We appreciate you sharing your experience with us.

    Verified purchase

    Reviewed April 8, 2024

    I'm not familiar with the law, that's why I have Pre-paid law service. I have been very pleased with my previous files, but not this time. This is the first time that I was somewhat disappointed. I felt like more could have been done, but I can be wrong.

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    LegalShield
    Response from LegalShield
    Lisa, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. We were able to locate your membership with the information that you provided. We have notified the appropriate department, and a member of our team will be reaching out to you directly.

    If you need immediate assistance, please get in touch with our Member Service Team directly at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. We look forward to assisting you.

    Verified purchase
    Staff

    Reviewed April 8, 2024

    Wasn't sure Pre Paid Legal was going to be able to help us. The Lawyer we spoke with really took the time to understand our dilemma, gave us her heartfelt advice and answered our questions. We are very thankful for this service.

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    LegalShield
    Response from LegalShield

    Dawn, thanks for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for choosing LegalShield.

    TechPriceRefunds & PayoutsValue

    Reviewed April 4, 2024

    My LegalShield law firm just wrote a great demand letter for me to a CRM company that put me in a 12 month contract that I never agreed to and charged my bank account a cancellation fee and I just got a refund and a huge apology from the owner! Love this service! I also use the LegalShield member perks a lot and saved $220 on Six Flags tickets this year and 35% off Regal and AMC movie tickets which we take advantage of all the time. It's really great. Great value for the dollar.

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    LegalShield
    Response from LegalShield

    Liz, thanks for the glowing review. We are happy to hear our about your positive experience with your Provider Law Firm. Thanks for being a valued LegalShield member and sharing your experience with us.

    Profile pic of the author.
    Customer ServicePunctuality & SpeedBillingTimeliness

    Reviewed April 3, 2024

    I purchased Legal Shield for myself. A few years later I canceled my membership. Then I purchased it for my business. When I would ask for advice, they said my account was canceled. I sent emails and made phone calls to get it straighten out, to no avail. Yet I was billed every month for nine months! When I finally got someone to listen they found the issue and said the firm saw my personal account canceled. That's why I got no response. Yet they refused to rebate my mine months of payments!

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    LegalShield
    Response from LegalShield

    Mark, thank you for bringing your concern to our attention. That is never an experience we want our members to have. We sincerely apologize. We want the opportunity to review this matter further and provide you with the support you need. To do so, please contact our Member Services team and request to speak to someone in Management. They will be able to get the necessary information available and provide you with proper assistance. They can be reached at (800)-654-7757 between 7-7 CST Monday-Friday, thank you.

    Verified purchase
    Customer Service

    Reviewed March 28, 2024

    When I called to reinstate my membership I was told I'd receive a welcome email with a membership number within a couple of days. After a couple weeks I contacted Legal Shield again and received my number. Since then I've contacted the attorney for my area and begun the process to complete my paperwork.

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    LegalShield
    Response from LegalShield

    Margie, thank you for sharing your positive feedback. We apologize for the delay you encountered. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thanks for being a valued member.

    Staff

    Reviewed March 27, 2024

    Mr. **, the attorney who helped me with my issue, was thorough and professional. Ms. **, who helped me with technical issues, was patient and courteous. After many years as a member, I highly recommend LegalShield.

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    LegalShield
    Response from LegalShield

    Dolores, thank you for the five-star review. We are happy to hear our team is providing you with great service. Thanks for choosing LegalShield. We want you to know that we value your membership.

    Verified purchase

    Reviewed March 26, 2024

    I had questions about a rent lease with a prior property owner vs a new property owner, and whether the former was legit until new staggered leases were ultimately provided to all community members by the end of 2024. I also wanted to know if it was considered fair if renters on the new lease had more stringent terms than renters on the prior lease. The attorney assigned to my case answered all my questions so that I was able to make the right decisions for my situation.

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    LegalShield
    Response from LegalShield

    Deanne, thanks for the five-star review. We are happy to hear our team is providing you with excellent service. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 26, 2024

    Excellent service. I have recommended LegalShield to everybody I know. Legal shied is a smart way of saving money when it comes to getting fast legal advice. Legal has advised me regarding various legal issues and got me out of several binds. I highly recommend using Legal Shield for any legal question you might have or any future legal issue. Thank you, Richard M. ** USMC.RET.

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    LegalShield
    Response from LegalShield

    Richard, thank you for the glowing review. We couldn't agree with you more; as a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for taking the time to share your experience with us.

    Customer ServiceRefunds & PayoutsRatesTimeliness

    Reviewed March 26, 2024

    I paid for this service to provide a second opinion for my Adult Daughter concerning her accident. So they connected her to a law firm and one of their lawyers consulted her with advice that conflicted with what the Allstate lawyers were saying. She shared everything with this firm about her accident and everything we have concerning the other party. She gets a call the next day informing her that she had received a consultation from the same firm working the other side and that it is a conflict of interest!?! Either this was on purpose or gross negligence!

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    LegalShield
    Response from LegalShield

    Tony, thank you for bringing this matter to our attention. We were able to locate your membership with the information you provided and we have notified the appropriate department. A member of our team will be reaching out to you directly to provide additional support. Thanks for being a valued member.

    Verified purchase

    Reviewed March 25, 2024

    I’m right in the beginning phases of planning my will, and my estate planning with the LegalShield. The process is highly automated. I believe it to be secure. So far so good. Inform her well thought out and easy to complete.

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    LegalShield
    Response from LegalShield

    David, thanks for the five-star review. We are glad to hear that you are happy with our process for creating your Will. If you have any questions during the process, please don't hesitate to reach out to your LegalShield Provider Law Firm, and a member of our team will be happy to help. Thanks for being a valued member and for sharing your experience with us.

    Verified purchase
    CoverageStaff

    Reviewed March 25, 2024

    Very good service and pleased with experience overall. Would definitely recommend to a friend. Will keep coming back when I need them. Excellent value for the money. Good insurance to have as it offers peace of mind. Would strongly encourage other to sign up.

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    LegalShield
    Response from LegalShield

    Emilio, thanks for the glowing review. We are delighted to hear that you are loving your membership. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member and for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed March 25, 2024

    I am very happy with the outcome of my situation at hand. Thank you, Mr. ** and Natasha for your help in this matter! You and your firm were very attentive to my situation and made me feel at ease. I highly recommend Prepaid Legal for your attorney services!

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    LegalShield
    Response from LegalShield

    Sharon, thanks for the positive feedback on your experience. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed March 25, 2024

    We are trying to get a status on a disability claim. A letter was written to the SSA office and they called and we found out that because we have moved we have to go back to the old address site and get them to transfer the claim. So far, things are moving forward.

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    LegalShield
    Response from LegalShield

    Lynn, thank you for the five-star review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for being a valued member.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 25, 2024

    I called to contact a lawyer to get a complaint letter for my boss who openly discussed a matter that created a hostile environment for me. I was later fired when I return to work, so the complaint was never completed. I let LegalShield know I was fired and they answered my question pertaining to unemployment. I think Legal Shield can assist once my EEOC intake is completed. I’m considering using your lawyer as a witness instead of representing me as they did not mention any abuse related to my firing. They did ask for proof that my boss targeted me in harassment which was provided and I have not heard back about that situation at all. But he did let me know how to apply for unemployment like I asked.

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    LegalShield
    Response from LegalShield

    Tiera, thank you for the positive feedback on your experience. No matter what life throws your way, LegalShield has your back. Thank you for being a valued member.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2024

    I recently signed up again after many years. The customer service rep to the attorney were very gracious. My legal question was answered promptly by the attorney. The callback was in less than 8hrs. Great service and I look forward to future endeavors.

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    LegalShield
    Response from LegalShield

    Mary, thank you for sharing your positive experience. When you need help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2024

    I received a good guidance and advice in regards to the last case I contacted PLS about. In general, I like this service. The only suggestion I would make is to be more specific about the timing when the attorney would get in touch with you because if you miss their call or even cannot answer it fast enough, they might hang up and then you don't know when they will call you again.

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    LegalShield
    Response from LegalShield

    Tatiana, thank you for the positive review. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceTimeliness

    Reviewed March 25, 2024

    Very happy with the information received. All my question were answered to my satisfaction. I know I can call when I need information and the response is on the same day. I did recommend your company with my friend and family. Thank you,.

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    LegalShield
    Response from LegalShield

    Paquita, thank you for the five-star review. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 25, 2024

    Everyone is always very kind and knowledgeable! They seem like they care and I will definitely be recommending Legal Shield to family and friends. They give me references, and even call back if they think they missed something. I can also call again myself on the same issue if I think I forgot to ask a question.

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    LegalShield
    Response from LegalShield

    Linda, thank you for sharing your positive experience. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 24, 2024

    All my questions about Maryland lemon laws and how to report them to the attorney general's office were answered and given to me. I spoke to both Maryland and Virginia staff. Both members were helpful. The law firm had a quick response to my consultation.

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    LegalShield
    Response from LegalShield

    Aaron, thank you for the five-star review. We can't thank you enough for the kind words and great review. We appreciate you taking the time to share your positive experience. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 20, 2024

    The lawyer was very punctual, and very good, When I opened the ticket to time of return call was exceptional down to detail of information provided. As it was very helpful as it help shine some additional insight and details to better plan for my needs. Thank you for your help in this matter

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    LegalShield
    Response from LegalShield

    Monica, thank you for the five-star review. As a member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thank you for being a valued member.

    Verified purchase
    Staff

    Reviewed March 20, 2024

    Jonathan was considerate, courteous & caring. He addressed my problem & I was satisfied. I was not happy with the result but do accept the conclusion. He gave me an option which fair yet, I could not dispute the claim.

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    LegalShield
    Response from LegalShield

    Veronica, thanks for sharing positive feedback. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for choosing LegalShield.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 20, 2024

    Called recently to receive clarity on how to respond to Will Questionnaire. Agent was professional and instructed us how to properly complete questionnaire. Interaction was professional and informative. Based on this call and quick response I would recommend Legal Shield to others.

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    LegalShield
    Response from LegalShield

    Marilyn, thank you for sharing positive feedback on your experience. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for being a valued member.

    Customer ServiceTechRefunds & PayoutsStaff

    Reviewed March 20, 2024

    I'm not yet rich, so when I've needed legal help I immediately think of LegalShield. The promise and pitch sound great. However, I've noticed every single time I get in contract, I am frustrated. Even today: I was simply trying to sign up for a new account. I could barely get a word out. An upbeat and eager yet completely unprofessional representative constantly cut me off, kept talking over me, didn't understand my question. I struggled to get even basic questions answered. One experienced rep was helpful.

    Then, after I signed up, there's an Error Screen that is confusing. The page says call a number. I call the number. This nervous and completely spaced out guy who sounds like he plays video games all day picks up the call and clearly has no idea of what I'm talking about, gives generic advice, is very unhelpful. I respectfully ask to speak to his supervisor. The level of fear and nervousness in his voice. He refused at every turn to let me speak to his supervisor.

    I clearly told him in a calm voice repeatedly why I wanted this, and he kept resisting and giving me his options. I said, "That's fine, thanks for your personal best, please just forward me." This young man is paid to do his job and be on the phones all day, I'm not. I have to work to earn the money that pays him -- so please just forward me to your supervisor. Again, resistance, resistance, I'm now telling him I'm getting frustrated -- I know you can forward me, so PLEASE just forward me to your supervisor.

    He then says he will "try to see if that's possible" and kept me on hold for maybe 15 minutes, I'm sure he had no intentions on passing me to anyone, he was just afraid of actually being held responsible for a bad job. It was really, really exasperating and genuinely disappointing and I question whether some of the other reviews here are real as I've just consistently had very mixed experiences and awful, really bad customer service experience. Since it is so consistent, so widespread over a period of time, I can only assume this lack of concern for the customer comes from the very top. Hope they improve.

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    LegalShield
    Response from LegalShield

    Thank you for the review. We value all member feedback. We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app. A member of our team would be happy to help. Feel free to ask to speak to a manager to report your concern. Thank you.

    Verified purchase
    Customer ServiceTechStaffTimeliness

    Reviewed March 19, 2024

    Our issue was resolved. The attorney we dealt with was helpful and answered our questions clearly. He sent out the letter we needed in a timely manner. We received a response from the letter/email the next day and begin receiving the delinquent rent from our tenant immediately. The call center representatives were all very knowledgeable and helpful every time I called.

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    LegalShield
    Response from LegalShield

    Regina, thanks for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for being a valued member. We appreciate you sharing your experience with us.

    Verified purchase
    Contract & TermsPunctuality & SpeedStaff

    Reviewed March 19, 2024

    Very helpful. Answered all my questions promptly. Received the initial draft very quickly. Made changes promptly. His fee for the Ladybird Deed is a little high in comparison to other lawyers out of network of the LegalShield. Other than that everything was good.

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    LegalShield
    Response from LegalShield

    Pushpa, thank you for the five-star review. We appreciate your feedback and are happy to hear about your positive experience. Thanks for choosing LegalShield.

    Verified purchase
    StaffTransparency

    Reviewed March 19, 2024

    I recently spoke with Shari ** and had a wonderful experience such as: she was transparent, courteous, very informative and above all else very sincere. I really uphold and appreciate her character. So I appreciate and remain a loyal pleased Legal Shield customer for 25 years … Thank you very much in advance, Fernando **

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    LegalShield
    Response from LegalShield

    Fernando, thank you for the glowing review. We are happy to hear our team is providing you with excellent service. Thanks for being a valued member for 25 years. We appreciate you taking the time to share your experience with us.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 19, 2024

    Waiting on follow up intake # **. Have not heard anything from people letter was sent to. Need to know what is next. My Lawyer that I was assigned was really fast at getting me a answer. Thank you.

    Wanda **

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    LegalShield
    Response from LegalShield

    Wanda, thanks for the five-star review. We highly encourage you to contact your LegalShield Provider Law Firm directly to receive additional steps you can take with your intake. A member of our team would be happy to assist you. Thank you for choosing LegalShield. We want you to know that we value your membership.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 19, 2024

    LegalShield has been a super help so far. Prepared a nice wake up call letter to a skanky HOA, that stimulated action. So far, so good, thank you. It is a nice help to have LegalShield provide incentive to resolve issues quicker.

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    LegalShield
    Response from LegalShield

    Cameron, thanks for the five-star review. We couldn't agree with you more. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase

    Reviewed March 19, 2024

    After being frustrated last year we were able to go online and listen to Will and Trustee seminars this year and were able to get our Will Questionnaire and Power Of Attorney in with our questions satisfied. We were pleased to have most of our questions answered.

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    LegalShield
    Response from LegalShield

    Roberta and Brad, thanks for the review. We are happy to hear that you enjoyed the Will and Trustee seminars. With LegalShield, getting your Will executed does not have to be complicated or expensive. Thanks for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed March 19, 2024

    I submitted a claim with Canada Post, due to improper handling my box I shipped. Lawyer advised me how to handle the claim I had with Canada Post, which was very helpful. This was not the first time I've used LegalShield.

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    LegalShield
    Response from LegalShield

    Vendel, thanks for the five-star review. We are happy to hear about your positive experience with your Provider Law Firm. Thanks for choosing LegalShield. We value your membership.

    Verified purchase
    Customer ServiceTech

    Reviewed March 19, 2024

    I contacted LegalShield on January 11, 2024, for assistance in canceling a contract with Dr. **'s office. After I explained my situation to Attorney Amanda, she wrote a powerful letter to Dr. **'s office, and within five weeks, they sent a response canceling my contract.

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    LegalShield
    Response from LegalShield

    Joette, thanks for the five-star review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for choosing LegalShield. We appreciate you taking the time to share your experience with us.

    Verified purchase
    Staff

    Reviewed March 18, 2024

    All is well, SLOMIN'S Oil company has not only changed their wording to my liking they also revealed to me that they overcharged me more than they should have. All adjustments were made and I have it all in writing, thanks to the advice and positive direction given to me by the attorney assigned to me, please forgive me as I have forgotten her name, but I have not forgotten her professionalism, kindness and the patience she displayed towards my concerns. I am more than satisfied with the outcome, thank you much.

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    LegalShield
    Response from LegalShield

    Greta, thanks for the glowing review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member and for taking the time to share your positive experience with us.

    Verified purchase
    Staff

    Reviewed March 18, 2024

    The Attorney was accurate informative, Knowledgeable, professional, and helpful. I feel my issue was resolved in a timely fashion. I am happy to be member of Legal shield. Ty for the time you took to look over information for me to help get my case resolved. Thank You, Twila

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    LegalShield
    Response from LegalShield

    Twila, thanks for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for choosing LegalShield. We value your membership.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 18, 2024

    I requested and received guidance and support from the local contact patiently, professionally, and timely. No complaints whatsoever, would recommend highly to anyone who asked. Excellent help from my phone call to request, follow-up calls, and connecting to our mutual schedules. NO delays in connecting, no need to research anything by the lawyer, clear and direct and within my budget.

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    LegalShield
    Response from LegalShield

    Mark, thank you for the glowing review. We are happy to hear our team is providing you with excellent service. We appreciate you taking the time to share your positive experience with us. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed March 18, 2024

    Tanaaz is wonderful. She is knowledgeable, professional and goes the extra mile. If she is not sure about something she researches until she finds the answer. I’d recommend her to anyone. She also advises on the matter things I haven’t considered which is invaluable.

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    LegalShield
    Response from LegalShield

    Randy, thank you for the five-star review. We are delighted to hear our team is providing you with excellent service. Thanks for choosing LegalShield. We want you to know that we value your membership.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 18, 2024

    Legal shield has been most helpful helping us through our legal issues. We appreciate your patience and understanding in our inquiries. I will check the links and make the phone call to see which can be expunged. Thank you for your support. Have a blessed day.

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    LegalShield
    Response from LegalShield

    Charlene, thanks for the glowing review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for choosing LegalShield and for sharing your experience with us.

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    LegalShield Company Information

    Social media:
    Company Name:
    LegalShield
    Company Type:
    Private
    Year Founded:
    1972
    Formerly Named:
    Pre-Paid Legal Services, Inc.
    Address:
    1 Prepaid Way
    City:
    Ada
    State/Province:
    OK
    Postal Code:
    74820
    Country:
    United States
    Website:
    www.legalshield.com

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