LegalShield Reviews

Would never give them a bank account number. Never never. I canceled my membership and was assured by the rep that it was cancel now they are charging me again how to stop them from charging me. One star for a little help because they don't let me put no stars.

Very poor quality service and IRRESPONSIBLE law firm for us. We were happy to find a reasonable fees and legal service we needed but at last we felt we just wasted our time and money. This is just our feedback for our experience. We had two cases personal case and business case so we monthly subscribed two programs. None of them did work for our simple cases and the law firm we were assigned was joke. Literarily saying that they do not take care of their clients responsibly.

I called a many times asking them that is urgent and that they should call me back. They said "yes, of course". And of course nobody called me back... It so embarrassing. I paid service and didn't receive service, plus I wasted and time and energy relying on them. Second thing is that they employed person or accepted as a customer that they were advising me about, and then they kicked me out as client because of conflict of interest, instead they not to accept that person as a client from the same reason.

Their Write your Will Services is very questionable. Paralegal didn't even ask to see our past will or trust. Just put a simple will together and then didn't get it to use before the deadline. They don't have email or voicemail. Takes 30 minutes just to book an appointment with a paralegal. Never once talked to an attorney. When you try and contact Legal Shield through Facebook messenger, they send you to a instant chat that doesn't work and then a 800 # that has no humans and send you right back to the law firm. I am dropping our membership. Super cheap rates get you super poor service.

I've had the LegalShield membership since 1998. It helps me make better wiser decisions when it comes to my family and Home-based business. I've saved thousands in consulting, document reviews, and letters made on my behalf. When the ID THEFT Service came on board, we've had several breaches and peace of mind that they would handle it for us. What we love most is that sometimes the law is not on our side, and that's okay; we didn't have to pay $250 an hour to get the same answer.

I have a problem with my landlord who apparently has a membership with LegalShield as well. Because of this, when I called LegalShield to ask them for assistance, I was told that they cannot help me because there is a conflict of interest. They referred me to 3 attorneys who did not help me at all. The last one told me that he's running a business, so he can't give me advice for free. In other words, LegalShield is charging me every month, but is not helping me.

All I needed was a simple letter sent to a corporation asking why I didn't receive a perk that I requested. I was not filing a lawsuit or claim any loss. I just needed a simple letter requesting a service answer. A letter from a law firm would have probably gotten a good response from the corporation. That was a simple, basic request. The attorney was disinterested and in a hurry. By the way, I was able to get a letter created and sent from a non-prepaid attorney for $250. That's all I wanted, a simple letter.

I canceled my services with Legal Shield in 11/2020. They told me everything was done & finished only to find out the only canceled my business portion but not my membership (kept charging my account). I noticed this a few month later & contacted them again in early 2021. After speaking with a supervisor they assured me everything was canceled. Now in January 2022 I notice a charge to my account from legal shield & I called & not only did they not cancel me, they did not document my account well & they misinformed me. This new supervisor, Tracey (with no last name or supervisor # because as he said, "I am the only supervisor named Tracey in the company." (I wonder how does he know that in a worldwide Co.) Told me my cancelation had to be received in writing. I was never told that.

Such a bad a experience. I was told 3 different versions of benefits. I paid for more than 12 months. I called back to back to get this going. Then lost my job and called back to reactivate and they at first said, "Yes you just need $24.99," then another person said, "Sorry for the confusion, the new monthly payment is $29 plus" and I’ll have to start from scratch. This sucks especially when you have a case going on. PLEASE DON'T WASTE YOUR MONEY. GO To a lawyer's office directly and make payment arrangements. This is not real. From personal and family experience.

Not a satisfying experience and unfortunately not unexpected, either. It's impossible in short review list all the issues I have encountered trying to use this service. And generally it could work on occasion, which is a main problem - randomly, if certain conditions are met, you may get your issue helped with at low cost. But it's unpredictable and unreliable. For me it was experience with some incompetent or uninterested or arrogant and unfriendly (or all of this together) attorneys, customer services reps who would make clearly incorrect statements or hung up on you, messed up internal Legalshield communications, cumbersome internal regulations of the Legalshield, etc.

I have been with Legal Shield since 2011 (now it's 2022) when I signed up under an insurance program. The best I've ever gotten was a cease and desist letter from one of their attorney to my neighbor with a bad attitude and Will. Everything else is a complete joke. They can't even beat a traffic ticket. The attorneys take a week to respond, and when they do, they already completely forgot about your case. Customer service doesn't help much either as they contribute to the runaround and when you demand to get in contact with your attorney, their solution is to just give you a new clueless lawyer to restart the madness. I think the idea of pre-paid or discounted membership legal representation is a great idea, however, you get what you pay for.

After almost 20 years of paying into this service then needing to use the service... In my opinion I was referred to the worst attorneys. Not b/c any cases were lost or b/c I didn't hear what I wanted to hear, but... One never showed up. One didn't do the work asked, and I did ALL the work myself and I got the expected results. There's sooo much more so look out for a full and detailed video on your favorite social media network.

I was referred by Legal Shield to a law firm, Parker Stanberry in Los Angeles. It was about a matter involving a trust. I found that each attorney that they connected me with was absolutely a knowledgeable about the trust issue. One even went so far as to tell me I did not inherit anything when the will and the trust clearly state that I was the beneficiary. And then when I challenged the law firm and the kind of people that they hire I was banned from it. Plus I was overcharged on membership fee for one month.

I obtained LegalShield through a former employer. I thought it was a great idea to have a legal plan, just like health insurance. When that job ended, I was contacted and asked if I wanted to keep my coverage. I said yes. Now I am in a situation where I need a document reviewed. Very simple. Attorney's office was rude. Any time I asked a question, they would interrupt. Apparently, they do all the talking and you just shut up and listen. They claimed that had not received my documents.

If any of your legal matters are time sensitive or important to you I would recommend finding a provider other than LegalShield. Monday December 13th I submitted a contract review request to Fiffik Law Group, the Pittsburgh based LegalShield provider, and was contacted the following day on the 14th to discuss what was to be done with the contract. I was told by Fiffik, and Legal Shield claims, that the turnaround time on my only 4 page, very simply worded contact would be within 3 business days. Come Monday December 20th and no one has gotten back to me from the law firm so I called to leave messages and emailed until 12/21 Tuesday afternoon when I finally speak with Megan at Fiffik Law Group.

First of all you should know Legal Shield does not cover felony defense. They only offer a 25% discount. They do not handle disability claims or renewals. They will not fill out documents or do pretty much anything. They give a consultation, 1 call and 1 letter for each time you have a legal problem. Pretty much anything you need done except basic things like changing your name or filing the paperwork for a uncontested divorce. But if your debating ownership of property or children they won't cover a divorce.

I just want to quickly let everyone know that this company is terrible from signing up to dealing with them and canceling! Nothing was ever done to a court ordeal I needed help with. Absolutely a joke and waste of time and money. Lastly cancelling their service, you have to submit an email and hope that they get your email to process your cancellation! What type of method is that?? Are we still in the 90s!? Talk about being professional. Terrible customer service whom know nothing. Stay far away!!

We paid for this service for months. Times called for emergency use of needing an attorney to fight for us. We sent all documentation asked of us. Called immediately back the only two times we missed a call from attorneys just to have an email and letter sent to us stating they could never reach us and we did not get them documentation needed and this and that.

I joined Legal Shield with high hopes of finding an affordable way to contact an attorney for a small business. Right from the very beginning, the user experience issues I had with the website and the customer service of trying to get help with the website was frustrating. I spoke to 4 different service agents about trying to do the main function of the service which is to contact a lawyer. I needed an attorney to look over a contract that had a deadline, and it took a day and a half of talking to different service agents to get any help. I decided to cancel the service, because I couldn't use it.

The people at LegalShield were very nice and professional but the attorneys they send you to are very unprofessional. Every time I asked them to help me with a situation they gave me some excuse why they couldn't help or even lied about not handling certain situations when they did the whole time. Not what I expected to get paying for the highest package they had. Don't use them.

You never know which lawyer or customer service person will provide great service, mediocre service, or downright disrespectful service. Some of their lawyers are extremely condescending and patronizing and the same goes for their agents who answer the phone. If the customer had the answers they would not need to consult with subscription services like LegalShield but that being stated does not mean that the customer should be disrespected or treated as just another number. I had an issue with a vendor who was withholding a deposit for an event that could not be held due to COVID-19 restrictions on indoor events in Maryland. The lawyer sent a brief letter that had a glaring misspelled word. The fact that the lawyer didn't take the time to proofread their correspondence was silly.

I had purchased a LegalShield ID Shield plan a while back and just had it for insurance and peace of mind purposes. I would receive an update every now and then letting me know if there had been any identity theft triggers and it was nice to know I was protected. I decided to purchase a LegalShield business plan online based on the services they offer and the reasonable price of $99.00 per month.

I'm an Etsy seller who received automated trademark infringements. I sell replacement products and products that work with other branded products. This is generally protected through nominative fair use. The first attorney I spoke to said it's not part of my plan to have him look at my online shop. He refused to even look at my advertisement/product. He hung up on me when I asked to clarify what he wanted me to do. The second lawyer I spoke to, looked at my shop and said 'absolutely infringement' and to stop selling because 'I make money off it'. This lawyer has no idea what normative fair use is. I ended up getting a local intellectual property attorney in my area. She ended up having the company remove all their infringement notices and white listing my online store.

I was in a situation where my family attorney couldn’t help me fast enough. A friend referred me to LS, and they saved me from being taken advantage of by an insurance company. My family and my company have saved THOUSANDS of dollars by calling Legalshield to help us know what we should or shouldn’t do, etc. Where my phone goes, my law firm goes. This service can’t be beat. I don’t always get the answer I want to hear, but I’m thankful it didn’t cost me an arm and a leg to find out. Thank you legalshield!

I used Legalshield for about 4 months and was disappointed to say the least. Their responsiveness was very slow and often you get bounced around to different legal providers and the follow up is poor. When I tried to cancel my services, they gave me the run around as well which was not shocking. You can't cancel online, so I've spent several days trying to get ahold of someone on the phone to cancel. I am so frustrated that I'm to the point of just reporting it as fraud to my credit company. Don't waste your money!

I joined Legal Shield last year and only decided to use the service In August. My issue involved appealing a denial of public record request in Idaho. I was out in contact with my provider law firm Kival & Howard out of Portland. The experience was unpleasant to say the least when speaking to the legal shield intake. Specialist at the law firm I was insulted the person lacked professionalism and had a very poor attitude he only listens to a quarter of my statement and when I asked him to read back what he took down he let slip the derogatory remark he wrote down about me

It's so funny that this service can call themselves LegalShield and be doing nothing but stealing folks money. They promise a few different service items and after months and months of paying for the service they refuse to provide the service and they just refer you to pay a lawyer several hundred dollars per hour after the discount to actually think about helping you with your issue. And when you sign up they tell you they will issue a refund if you're not satisfied but they will only give you pennies if anything at all for the remaining days of the month.

I have been a member of Legal Shield since 2005 (over 15 years). I was an executive director for the company that used Parker Stanbury as their primary law firm. I ran one of 2 business briefings in all of San Diego promoting Legal Shield. I say all that to say I've been here longer than most of the attorneys on staff. I have had very good experiences with Parker Stanbury (provider firm in California) but as soon as Harland Stoncipher passed away (2014) and Legal shield was sold (2018), the customer service has been absolutely horrible. It's not worth the money or the headache. I urge everyone to cancel their membership until Parker Stanbury is fired. I've complained over and over about them and Legal Shield does nothing but apologizes. Legal Shield has become as bad as Parker Stanbury. They quite literally don't care and no remedies ever happen.

I have been a LegalShield client for over 5 years. In the past I have not had any issues with attorneys calling me back within 24 hours. I had to have them make a change in my will that I had them do. Who is a minor change of the name of a beneficiary on one page of 1 document. Literally less than five minutes' worth of work. I have had to call them three times over the past week after not receiving any response whatsoever from them. This is totally unacceptable in a digital age. I am going to cancel my service with them and go with one of their competitors. I recommend that you DO NOT WASTE YOUR MONEY, AND look at alternatives to LegalShield.

Big scam. They employ 5th rate lawyers that can’t pull their pull their weight and are useless. They can’t write a simple letter and do nothing but refer you to a private lawyer after giving you useless advice. After I complained they promised to refund 6 months of their useless service and I only got 3. Liars. AVOID THIS OUTFIT AT ALL COSTS AND SEEK A LEGIT AND HONEST COMPANY INSTEAD OF GETTING RIPPED OFF BY THESE USELESS LIARS.

They often don't have answers to your questions, so they refer you to outside lawyers, that do not give free legal advice, despite telling your plan will still be honored. Many of the lawyers are lazy, and will do anything to avoid answering your questions, or doing the hour of research. (Keep in mind, an hour of research by a lawyer, is worth a lot more than an hour of research by a layman, because they're already supposed to have some idea of what they're doing.)

I joined this company to get simple legal advice for a monthly fee. When I contacted them, they would assign a junior associate or similar to me and the information provided is no better than Google. After repeated failures on their part, I decided to cancel and have been charged 6 times in 2 months after they confirmed my cancellation. Every time I call and spend 2 hours of my valuable time, I keep getting the run around and they ask for this and that which I already provided in writing which they confirmed receipt claiming it would be processed in 24-48 hours. Their customer service is simply a Ponzi scheme sales team that tries to keep you hooked and use tactics like delays and other new requirements. Beware of joining such an organization especially looking for legal advice which is basic and rudimentary you could get for free from any student.

In addition to not being able to assist me with the completion (or even giving legal advice on how to fill out) Application for Form N600....OR being able to give me sufficient advice about an upcoming DV trial that I am a victim in...AND understanding that I cancelled their service 1 month after signing up (May), because they ADMITTED THEY COULDN'T HELP ME - they have charged me for TWO MONTHS in advance for June 2021.... GIVE ME MY MONEY BACK! YOUR SERVICE IS WORTHLESS TO ME! I hired you for 2 things, you admitted you couldn't help, I CANCELLED... WHY ARE YOU STILL CHARGING ME!!!?

I signed up and paid for my membership and I get an email telling that they elected not to give me membership and that it's the company's option. They stated they are going to refund my money. Don't waste your time with them. They have never been the same when they used to be prepaid legal. LegalShield s*cks. If I could give them zero stars I would. They are picking and choosing who they think deserves to have affordable representation. They are very discriminatory and they should go out of business.

This company is awful. In fact blacklisted me from when I originally signed up my application. Never processed. Their app on my phone not identifying my number. They're getting my money back. Can't sign up now.

$40.00/month for legal services sounds great, right? Absolutely!... if it's true. I used this service for 12 months. The quality of work by the attorneys was absolutely awful. Your membership is supposed to include one hour of research time on top of free consultations. It's supposed to also include the review of documents less than 15 pages for free.

Need information on restraining order and obtaining legal conservatorship for spouse with dementia. Called first thing in morning and sat around phone all day. Called back two more times to see when they would call. Lots of promises but, no call. So now I have to go to court unprepared.

Such a waste. I signed up through my employer and have never even been able to access my account or look at exactly what the benefit is. Tried customer service several times, still no access to my account.

Got a lawyer for a speeding ticket. They did nothing to help. I don’t think they even bothered. On top of it the lawyer was out of state. I thought these were supposed to be local lawyers? It was so disappointing and too late to hire a local attorney. I have never experienced having a lawyer in a speeding ticket case not be able to help someone. If lawyers can get off wife beaters and murderers you’re telling me you can’t help someone with a speeding ticket?! Trash. Pure trash.

When you need their legal services, they will send you to a law office near you for consultation. If you get into an agreement with LegalShield and wish to terminate your contract, make sure you write down the day, time and name of the agent you spoke to, and also make sure to send an email to support@legalshieldcorp.com. Then, have them acknowledge it. Otherwise they will keep charging you and if you complain they send you to the small letter of the agreement. Good Luck.

I signed up for service and never heard from them. I called them once and they said "there's been a complication and we need more time to process your application". Then I still did not hear from them and called again and they said "your application was denied and unfortunately we will not be refunding your membership charge." I said "then why am I not getting service?" They said "That's company option". I said "Then why am I not getting refunded?" They said "Company option". I said "I don't understand, what does that even mean?" They just repeated, "Company option." It was very strange, and certainly not right. I had to call my bank to file a dispute and seek out other legal services. Don't waste your time or money on these scammers!

I called Fri 9 am for a lawyer to help me and I was told they would call in 4-8 hours and now their office is closed and I haven’t heard from anyone, I’m told I have to wait till Mon, terrible service.

I bought this rider, and now that I need to use it, find that Legal Shield will not cover any lawsuit that comes against you that cites incidents that occurred before you bought the insurance. Since most lawsuits do occur about past issues, which sometimes happened years earlier, don't count on getting any use out of this insurance rider for a long, long time. It is a ripoff. The lawsuit against me was filed on 11/4/2020, about 4 or 5 months after I purchased the insurance. So I thought I was covered. But the incident that I am being sued about happened in 2018. So Legal Shield has a very sketchy, at least in my opinion, out. To say I am unhappy is an understatement. What a crock!

Been member for over 13 years, Learned a lot from this membership, save me many time money and time, It's great with traffic tickets, I got traffic ticket and fax them my ticket, they took care for online school and they guarantee no any point in my driving record, also they present me in the court, they contact me after 4 weeks with big, "Congratulation your ticket been dismiss," I did absolutely nothing other than faxing my ticket to LegalShield. They did 15 page documents review and advice me for my right with zero cost, Unlimited attorney access for any legal matters. They never late with response. What worth when you feel there is power full Legal Office standing for you in your bad days?

I contacted LegalShield over 3 months ago for Legal assistance with a breach of trust, where the Successor Trustee to my aunt & uncle’s California estate is not performing duties he is responsible for. Because Glantzlaw is in Florida, they had to refer me to a California Attorney. Apparently giving Glantz very brief info is considered my “consultation” where advice from the California attorney will be $300/hr, although being outside the county my aunt & uncle lived in, he cannot represent me.

I decided to file my own lawsuit and as I signed up for LegalShield I asked if they would act as consultant for questions I have as I walk my own case through the courts. I was told yes, I signed up. First question I asked was when I file the complaint do I need to include the elements of the statute violated so I don't get a failure to state a claim dismissal. The attorney was nice, personable and said put everything in, leave nothing out, and if I get a dismissal for failure to state a claim to just ask to amend the complaint.

I'm not only a member, I am also an associate!! I will tell you that it is the very best company to be a part of!! I can call them anytime and they are available!! I've saved thousands of dollars with every phone call!!! There are 100 reasons to join!! **Legalshield

I will never be without this service! The law firm has helped my family to save thousands of dollars over the last 15 years. Having an app to reach a lawyer 24/7/365 for emergencies is great peace of mind. This service can be used in every state, so no matter where you are in the U.S. they can help you. The member perks are awesome too. We also use the IDShield service. They can be reached 24/7/365 too if our identity is stolen.

Their customer service rep Sarah said she would call me back the same day, on Sep 30, 2020, but she never did. The other staff on Oct 2, 2020 took my registration info, including credit card information, but failed to sign me up, failed to email me receipt and registration information. The supervisor who knew their staffs making mistakes said Legal Shield will not offer any discount for any circumstances, which is very disappointing. In my opinion, a company who does not pay the cost of its mistake is not really a responsible company.

Every single time I called my law firm I was told that my question wasn’t covered and they couldn’t help me. Sometimes they referred me out to non-LegalShield firms, one of whom was appallingly rude to me and the other one appeared to be intoxicated. This program is a scam and only a select few, with the most basic questions that one could get answered on Google, qualify for any real help. I am furious with how I was treated.

I had a membership for all of an hour, realized it was useless (no pre-existing issues are covered which is conveniently not mentioned anywhere during signup) and IMMEDIATELY cancelled. I called to confirm that I'd get a full refund which the company said I would but that it could take up to 15 business days (an absurd amount of time as it takes a fraction of a second for the money to leave my bank account to them). After 15 business days I called, it took some time to confirm that I was even due a refund and I was told "We're working on it and that it can take up to 60 days." When I said I was told it can take UP TO 15 business days I was told, "Well it usually does but it can take longer, I have no guess when it will be processed." What a disgusting company to make someone jump through hoops and wait months to get a refund for a service they never used.

A friend of mine talked me into signing up with them, had a legal problem. The attorney provided very little help, most of her replies were, "I'm not allowed to answer that question, or help you with the process." What good is paying for a service, that gives you zero help? It's better to spend your money with a real attorney, than with these people.

My experience with LS over the past year and a half is disappointing. I have been using them for help with dealing with my landlord stealing from me through deception. Every time I call I wait for hours for a call back. The call is from a different lawyer every time, never once have they even familiarized themselves with the files and had no idea of the specifics of the case. I spend 20 - 30 minutes bringing them up to speed and they then tell me how the previous lawyer who directed me was wrong, and then they confuse the issue by telling me how they would have done it. I have spoken to at least 4 LS lawyers on this, one seemed competent but gave me terrible advice which has forced me to start a small claims case from scratch. The others were condescending, rude and demeaning of their own colleagues.

A waste of money! They are no kind of help whatsoever!!! You pay money for services they cannot provide and basically I just paid 25$ for 6 months for absolutely nothing! Legal Shield is a fraud!!! They make money off taking people's money without being able to really help you! You are better off paying your own lawyer as I did! They kept my money as well after I emailed my complaint! I've heard no response! What a fraud!!!!

My family and I have been customers LegalShield for more than five years. We had a legal issue. First, calling to speak with someone at LegalShield is unacceptable. The hold time takes forever. Then I had to argue with the representative as he accused me of not having an account. Calling back to speak to someone knowledgeable took 45mins. Next, we left a message for an attorney to call back. The initial attorney told us what we needed to do, and how much the retainer is ($3200) but another attorney would call us back in three days to discuss things further. When the attorney called on the third day my phone rang once. When I tried to call back. I couldn't get anyone on the phone. We ended up locating a 5 Star Attorney, with a cheaper retainer fee, and immediate callback. So disappointed in LegalShield.

My experience with LegalShield was not how I expected it to be nor how they say it is. Legalshield claims they come with "coverage" with their service when in reality they are no help at all. Every time I had a ticket I needed to be looked at, it was always a "we don't cover that type of violation" and every time they did decide to help me the attorney they assigned to my cases, would always end up providing no assistance at all. If it wasn't one thing it was another. Now that I decided to leave Legalshield service I am having problems with half of my driver's tickets. They can't help because "my account is not active". I do not recommend this service at all.

I am so honored to have the opportunity to recognize Alyssia ** with Legal Shield's Member Support Team #**! She not only went above and beyond to help my clients but she even went so far as to call them to ensure they were satisfied, had personal service and set an appointment with them the following day for follow up. It is because of customer service representatives like her that make me SO very proud to represent our organization! Thank you Alyssia! I am honored to have met you!

On one occasion I had co-signed for a Credit Card for my God Child and her husband's business. We had a falling out and they started to use the business credit card to buy personal items including a $17,000 truck for the husband to drive around in after he crashed the business truck. They stopped paying the Credit card bill and at $28,000.00 it went into default and they came after me. I called my LegalShield law firm Merritt Webb in South Carolina and after explaining everything they wrote a letter to the credit card company stating I would be happy to pay them back after they sent me all the signed receipts that had been charged on the account. I

I just got Legal Shield and the lawyer I got was extremely rude and demeaning. Her first name was Susan, but she refused to give me her whole name, so clearly she was afraid of what I might say online about her. I called the service back and found out her name was Susan ** and she worked out of Parker Stanbury in Los Angeles, CA. She talked over me, wouldn't listen, made a lot of assumptions that were way off base and kept trying to hang up before I could make my needs known. Because she was such a bad listener, I ended up repeating myself a few times and still didn't get myself understood or the answers I needed before she hung up. She even said she didn't give a damn about my case. Incredibly unprofessional and over the top rude. The whole experience was less then 5 minutes and would have been shorter if I didn't keep insisting she answer my questions. From reading the reviews, I am not alone in my experience with Legal Shield.

We recently found out that we had over-paid on our property taxes and, when we called the L.A. County Tax Collectors office, they looked up our file and agreed that we had overpaid. However, because we didn't bring it to their attention within a specific time period, they told us that we lost our right to a refund. BASICALLY, THEY SAID THAT IT WAS OUR MONEY, BUT ON A TECHNICALITY, THEY WERE KEEPING IT! Talk about frustrating!!!

Initially I was signed up as an associate, and quickly decided I did not want to be an associate. The person who signed me up failed to inform me that there was a recurring charge for the associate webpage that is created when you sign up as an associate. I was also pressured to sign up for ID shield after I informed them that I did not want that service. Cancellation of anything with this company is very difficult. So before you sign up for ANYTHING through LegalShield, or their affiliate subscriptions, make sure you know what you’re getting into!

I am absolutely disgusted with LegalShield and their flagrant misrepresentation of the services they provide. My assigned Law Firm (DSK Law) treated me like I was a substandard human being and the Attorney who contacted me was the most unprofessional and belligerent person I have ever had contact within a professional setting. Nothing even comes close to how incredibly disrespectful this individual was towards me, and she even went as far as to start mocking me and shaming me after she learned that I am a disabled veteran of the United States Marine Corps. I was in complete disbelief that this person has an active license to practice law in the state of Florida. Additionally, there is very little doubt in my mind that the attorney was on some type of ** by the way. She was talking in a hyperactive state along with her incoherent rants about how I am not a priority because I am a member of LegalShield.

I have been a customer for a long time. Probably over 15 years. They were originally prepaid legal services. The provider firms do everything they can to not give you free legal advise. 3 times I was told the legal issue "wasn't really mine" even though I felt it was mine. At least 3 times they told me there was a conflict of interest and they sent me to another attorney who is useless. I've only even been able to get my provider firm to handle my will. The final straw was the complete incompetence on the part of the Firm they sent me to because of the conflict the provider firm claimed to have. In my opinion there was no conflict. They always have an excuse and this time they lost me money. DO NOT USE THIS SERVICE. I have cancelled my membership.

From day one had my husband's and my own wills done immediately saving us approx $1,500 as well as, financial power of attorney's. I wish I had found this service years ago. Amazing service and amazing company.

After being a member for a couple of years I contacted Legal Shield to file a non contested divorce. The lawyer told me to fill out papers that you could find online and then send them the filled in paper work along with $350. I asked what the $350.00 was for he said “Filling fees”. After having to do my own legal work I called the court house. They said I just need to bring the papers in and it would cost me $225.00 to file for the divorce. It would cost $50.00 to have papers served if I needed that service. So all this time of paying for legal services they tell me to do it myself and send them more money than it should cost. What a rip off. I just hope they will refund my payment that’s due.

I bought a Groupon for window washing in the Fall. On the day of my appointment, it was raining and the window washing company called to tell me they couldn't clean my windows because it was raining. I said, "no problem, I'll make another appointment". The guy said, "Sorry Ma'am. We aren't taking appointments until Spring," I said okay, that's fine.

I found out what this company was all about on my first call. On my first call they saved me $25,000 and made me a believer. Thank goodness with this company I have access to law firms in all 50 states. I have had this service for 10 years and I will make sure my children have it as adults also.

I love the fact that LegalShield is a benefit that you can reap value from right away. Not only with unfortunate matters that happen from time to time but also with everyday matters that we may need support with. Having access to a top rated Law Firm through a state-of-the-art mobile app for small monthly subscription provides incredible peace of mind. I feel like I’m a part of history with what seems like it could soon be a new societal norm.

I am very disappointed with this company. After speaking with an attorney I found that she could NOT answer any of my questions. She claimed she would not be able to file paperwork on my behalf like they state. Also, she wouldn’t make phone calls regarding legal matters on my behalF. No legal help whatsoever. It's pretty clear that her main focus was just getting rid of me. I don't even know what I was paying for! Even trying to cancel the subscription is nearly impossible. I was told I would receive 3 separate refunds for one purchase, which makes no sense at all. I had to demand to speak with a supervisor after getting the runaround for 30 minutes. Time wasted and unnecessary stress to say the least! In the amount of time wasted on them I could of done all of this myself at no charge. I am completely dissatisfied! BEWARE, SCAM SCAM SCAM!

24/7 emergency access. I was involved in an accident at 1:30am traveling home from work while carrying my sidearm, I was able to get advice from my attorney at 1:30am on a Saturday and they took my case on a contingency basis. Wouldn't be caught without the service.

I had a Home that was up for sale for six months and no one was living in it. The utilities company continue to charge me even though no one was living in the home to ramp up the usage. The bill was over $600. I called in and I was told that there was nothing that they could do and now I was being forced to pay $682. I called my LegalShield attorneys, they wrote a letter to the utilities company on my behalf. Two weeks later I got a phone call from the utilities company and they completely Eliminated the $682 bill. Absolutely awesome service!

This company has saved me thousands. Most recently I used the service because my internet company was charging me for an installation that never took place. The installation fee was only $50 dollars but I wasn’t going to pay for something that I didn’t receive. I called the company and they told me their technician said he installed new equipment so I had to pay. After being called a liar by the internet company I called LegalShield. They contacted the internet company and within two weeks the legal department of the internet company called me to apologize and inform me the 50 dollar installation fee was removed.

Two Powerful Attorney Letter Testimonies:

We live in Fort Worth, TX and also have a house in Winston Salem, NC, At the time we did not have a tenant but I went there to keep the grass cut. In August 2019 AT&T cleared a huge pathway for some big trucks to get to a line. They pulled up our gate and tore up our grass. I found out when our son went to cut the grass and called me. I spoke to AT&T they said they would put everything back, they did not. I called LegalShield, sent them the letter AT&T mailed me and LegalShield advised me what to do and wrote a letter. In 3 days after telling the supervisor what my Law Firm told me to say they had a crew putting my fence up with poured concrete to hold the poles of the fence and replanted our grass. They even cleared the area in front near the spot they were in. I am so glad to have my law firms.

I love my LegalShield Membership. I saved over thousands in just less than one year with the cost of my membership compared to the price I had to pay a lawyer for “one” car accident I was involved in back in 2016. He charged me over $5000 just to send letters and make phone calls on my behalf. I only pay less than a $1 a day now for a lawyer to do that for me plus more with my LegalShield membership!

The services provided through LegalShield are great! I got the help I needed for a legal matter. And with the monitoring of my private information, I know I'm safe with IDShield. I really appreciate the service and the Member Perks are just as valuable and amazing as the service!!

Soooo much peace of mind comes with having a LegalShield membership. Just last week I was able to call in to ask a question in reference to an insurance situation AND send in some documents to be reviewed to ensure that everything was within my best interest before signing. Before having LegalShield I would have stressed over the insurance situation, spent hours on Google researching, I would have proceeded or I wouldn't have (but either way, I would have done so reluctantly and assuredly) and I would have signed the document without fully understanding it?

I had an issue with AT&T not fulfilling their agreement to pay my Sprint final bill due to an error made by a representative. I contacted my law firm, and was asked to send a copy of both bills. My letter was sent within two business days, and within 8 business days, I received a gift card in the mail with a letter apologizing for the miscommunication. I was able to pay off the sprint bill which at the time was impacting my credit. THANK YOU LEGALSHIELD!

I've used my LegalShield membership for over a decade. Most recently I had internet installed in my home. It went in and out, so they sent multiple technician visits and it never worked properly. When I cancelled the internet, they sent me a $300+ early termination bill that I refused to pay. They then sent me to a debt collection company who threatened to put it on my credit. I called my law firm and they wrote a cease and desist letter to the debt collection company, who then wrote my law firm a letter back letting them know that I didn't owe anything and nothing negative would be reported on my credit report!

We had a problem getting a large home alarm company to fix an issue. They promised to fix the issue each time we called, and 6 months later NO results, but they kept drafting our checking account the $20 a month. Most of us would not call an attorney for $120 situation, we used LegalShield. The attorney wrote a letter to the alarm company on our behalf and we received a full refund, plus they gave us the next 6 months free and released us from the monthly auto draft and we pay them monthly when we receive the bill. I found the service very easy to use and I was very pleased with the outcome.

I Live in NC and while I was in Atlanta GA I was caught in a speed trap. I had 2 citations and was looking at a $375+ fine. I went back to NC and sent my tickets to my Law Firm. They passed it on to my Law Firm in GA. The Attorney let me know they were going to court for me and I didn't need to be present. After the court date, my Attorney called me back to let me know they were able to get all the charges dropped and the case was closed. I never had to took a day off of work to drive back to Atlanta (3.5 hrs away) to fight the ticket. They saved me TIME and MONEY $375!! That savings just paid for my Legal Plan for the WHOLE YEAR! I'm a member for LIFE.

This service is incredible. I had an issue with a credit card company that was overbilling me $7.95 a month for 2 years. After many unsuccessful attempts with customer service, I called LegalShield. My attorney wrote a dispute letter on my behalf. A week later I received an apology letter from the credit card company, they refunded me $171 and never billed me $7.95 again. I love this service!

We have loved using this service for our business and we also have the family coverage. They helped us in our IRS tax audit and our attorney was the best, he was extremely knowledgeable and knew exactly what we needed to do, we passed with flying colors. We call all the time to get advice on all sorts of things. Got our wills done and updated every few years. Great service.

I have owned a legal clinic for 40 years and I was a member of Prepaid Legal for many years and if I had a quick question, I could get very good service from them; however, several years ago Iost contact with them. On the internet a few weeks ago, I came across Legal Shield and gave them a call. When I inquired if they were familiar with Prepaid Legal, they indicated they were one and the same company but just changed their name! NOT. I called them one time after I joined and a gentleman got on the phone and although he barely allowed me five minutes to ask a question, he rudely said I had no case but to send him a document regarding same. I know I have an excellent case and it was obvious to me that this was a scam. Fortunately, I never paid my membership fee. Although I am familiar with the corruption in the legal system, many people are not. I will make appropriate complaints as necessary. CAUTION!

All a sudden, I receive a letter from someone names Lori **, she claims that she from the membership service and information that my membership is cancelled by Legal Shield, without reason. I contact the membership services numerous times in good faith and try to reinstate my membership. The membership department refuses to reinstate the membership. I am not happy with Legal Shield to breach the consumer contract by cancelling a contract without a valid reason. It is unreasonable and unlawful.

Legal Shield flat out lied about the service they supposedly provide. It clearly states in my contract they will provide 75 hours of trial time and 25 hours of pre-trial time, however when I needed to represent my wife due to a traffic ticket from an accident she was involved in, the law firm we were assigned to only offered their "discounted" fee of 1200 dollars and nothing else, legal shield is nothing but a fraudulent hook, 35 dollars a month for legal representation sounded too good to be true. Well maybe because it just simply doesn't exists, they're nothing but a middle man that connects naive people with shark attorneys looking to make a buck out of desperate folks, don't fall for it!

I used this company for a few years after I decided to cancel service they took money out of my account without my approval this was after I sent a letter canceling service. I made them aware I was informed a credit would be given only later to receive a letter saying a credit would not be given. This company was good at one point, now they are like the rest. I would give them a zero if they had it.

About half the attorneys are very rude. They do not fill our or help you fill out paperwork like they state, they do not make phone calls for you. Every other attorney has a different opinion. They caused me more stress than help. Almost a month later and I am still no closer than I was before the attempting to get their help. I felt it was very unprofessional most of the time and extremely stressful. I am completely dissatisfied! Hopefully there's someone they can help but it was definitely not me and it is not at all what was described to me prior to obtaining the service. Even trying to cancel it is nearly impossible. I simply am completely dissatisfied.

I paid for the service for 1 year before actually using it. I ended up calling in to ask about a lease issue. The lawyer I talked to was condescending and passive aggressive; he kept asking what legal question I had even though I'd already explained, and he immediately assumed that I was in the wrong and there was nothing he could do to help. It's pretty clear that his main focus was to just get rid of me. I don't know what I was paying for and I'm glad I'm not paying anymore.

I've been a customer about 20 years. I make automatic payments monthly.... Gave them thousands! Their service has plummeted to an all-time low! Attorneys do not follow company policy. Secretaries, etc do not log information. Customer care from the corporate office is non-existent. The attorneys are outright unprofessional and disrespectful, especially from Davis Miles law firm in Arizona. The nail in the coffin was when the lawyer outright refused to make minor changes in a letter to KIA, actually left a nasty voicemail saying take it or leave it and he doesnt pander to customer demands, and refusing to let me speak to the Supervising attorney to resolve the matter! What ** audacity! DO NOT JOIN THIS "SERVICE"!!! YOU WILL NOT GET WHAT YOU PAID FOR!

I’ve been a member for over 15 years. I’m the customer that they should love. I pay on time, I don’t have an issue with my credit card and I don’t ask for many services (6-7 over the 15+ years). I like to know that If I get in trouble, I have a safety net. The current need is living trust information due to some conflicting statements in a poorly written trust.

I was offer this benefit package through my job & I'm going to HR to get this plan removed. But this company is a waste a time. It's scary how you explain your issue of what's going on & also submit documents to back up your statement & these people are clueless because all these time they are telling me I have 20 days to answer & if I did not work quickly I would have gotten a default judgment due to this company. I have a summons that I needed to answer within 5 day on on the 5th day I was still getting the run around talking about I'm still trying to reach out to a lawyer to take your case. I just got so mad that I told them to forget about I will pay my money to get this lawyer to do their job because obviously, LegalShield don't want to even though they are getting paid.

Legalshield stole my card information and charged me for 3 months after I told them to cancel my service. If you want to be at the back and call off lawyers that get mad if you call them and want to you wait around at their convenience to call you, then this is the service for you. If you want your lawyer to call you on a blocked number, this is the service for you. If you don't really want a lawyer but want someone to let you know, who is not a lawyer, what service you may or may not need, this is the company for you! Stay away from this company. They will steal from you and say it's your fault. Good luck!

I am extremely disappointed with LegalShield. A friend of mine who knew I was dealing with some issues with my ex who broke into my home, stole 80% of my apartment contents, and caused an array of other issues suggested I contact someone “who will be able to help you.” I met with the individual who was very kind, and I trusted her and because I trusted her, I felt that LegalShield was the solution to all of my issues. I brought forth each issue to the local law office (which is over an hour away from my home and I currently do not drive) and each lawyer who called about my various issues basically were not able to intervene for various reasons and advised me that I could hire a lawyer with a 25% discount. I was also advised that I would be able to have a “free will” written, which was the first fee that I was unaware of, as they advised me that I would need to pay $56 plus tax for a witness to sign my will with me locally.

Very disappointed with this company. Didnt get any legal help at all. The law company that was assign to me didn't help at all. Not receiving any help, I signed up for JustAnswer and in few days I received all help and answers I was need. It just for $5.00 a week trial. To cancel membership with Legal Shield is really Bias, they said they never received my email to cancel membership and charged to my account. When I made a phone call to them they told me to resend an email and my refund will be issued. Well, after resending an email they did cancel membership, but never issued a refund. They just keep saying they will issue refund but at the end they decided not to. Scam company stay away.

Been a Legal Shield member for about 20 years. One of their so called benefits is legal representation in case the member is being sued. There is an exception to this 'benefit' stating that suits resulting from business transactions are not covered. Last year a former tenant of mine sued me for her security deposit. I turned to legal shield for representation as per the service contract. They denied my request stating that this suit involved a business - they consider me as running a business when I am renting a room. I tried to persuade them that it was not a business (I am not incorporated, nor LLC nor partnership nor sole proprietor) to no avail. I ended cancelling my subscription.

First and foremost, I had spoken with two law clerks from that particular law firm. I get two different stories. One tells me that they didn’t receive my email, the other tells me that my email is in a hub. The second law clerk tells me that we changed our email. Both law clerks tried telling me that the email I gave them isn’t their email after I told them I had the email in front of me. It tells me where the email came from where it says “From.” After I get off the phone, I noticed that someone had read the email. That would mean that the second law clerk was lying about it being the wrong email. So I called back and spoke with Abraham. He agreed that it didn’t sound right as far as me being told that they changed their email.

Bought a pre-owned vehicle this Spring and was promised some repairs that the dealership promised before I took delivery. After delivery and time to get those repairs done the dealership played games with me and refused to make good on a major repair on my list. I made one call to the Law Firm, the attorney wrote a letter on my behalf and the dealership fixed what I couldn't get them to do without this service.

I have had LegalShield fir over a year now and I’m very happy with the service. We got our wills completed, POA, and financial POA. I have also used the service to review several documents on services and purchases. Eases my mind, knowing I have the back up of qualified law firms in my back pocket.

Grateful the Provider Law Firm in our State that reviewed contract which saved me money from losing valuable resources. Thanks for the Attorney Advice and Consultation portion of the Benefits. Great outcome!

From my experience, Deming, Parker, etc.... is a law firm full of "lawyers" who do not show concern regarding the client’s issue. My first issue was regarding a debt collection that was not mine and the debt collecting company was suing me. Mr. ** contacted the plaintiff's lawyer (because I asked him to), to ask for some information and proof regarding the lawsuit (which I told him to ask for), but soon after that he told me to settle. He did not look into any laws for me, he put no effort in my case at all. Only because of MY legal work was I able to beat the case and have the lawsuit dismissed.

I am a member of this legal firm for just about two years and I will say I regret being a member or ever having to pay for membership here. To my understanding as a member you get a legal consultation, a letter if needed for your legal issues, a review of document up to 15 pages, and a 25% discount off attorney referred. I did not get any legal advice over my issues instead the first thing I was told to do was to pay the 25% discounted rate before my case can be reviewed.

My wife worked for a company that required her to have a cell phone for the job. They agreed to reimburse her $50/month for using her phone with the requirement that she submit her bill from the carrier every month which we did. She worked there for 3+ years. Toward the end of year 2 the company announced they were being acquired by another much larger company. The transition happened in January, and they continued the requirement for cell phones, and she continued to submit her bill every month. The reimbursements stopped coming in March.

I have been with LS since the first of the year. I have needed their service and every time I have attempted to use it, I have had nothing but problems with who they referred me to, Ross & Matthews in TX. R&M is just as bad and they rush you off the phone and DO NOT give accurate counsel, yet when I called LegalShield they just keep giving me the runaround. I have requested a full refund and was told that because I took "counsel" I was not owed a refund, yet the alleged "counsel" is NOT legal guidance and I have on record that every time I requested said counsel I would not get a call from R&M until I finally complained enough. This service is NOT worth a dime a month. STAY AWAY.

I have been a LegalShield member for about 5 months and I have used the service 6 times in those 5 months. I had my will, living will, power of attorney done, as well as a speeding ticket I got was dismissed. I also have used it for consultation on family matters and an issue I had with a restaurant. Not every time I asked a question did I receive the answer I was hoping for but each time I received a callback within 4 hours and I feel like I'm equipped to face whatever issues come my way because I no longer have to Google the answers to extremely important questions. I was skeptical in the beginning but, after using Legalshield on numerous occasions, no more doubt here.

My 71 year old mother, who has dementia, was enrolled in this plan. She was also recruited to sell this product! Do you really think this is a quality company? I have sent this company a Power of Attorney 4 times. They have released information to me, now they say they do not have the POA. In my opinion this is not a quality company. Also, you do not have to have an insurance license to sell this product. A roofer sold this to my mother.

I am not happy with this service at all. I was instructed to contact Kivel and Howard law firm. Then I was referred to a local attorney. I was then informed that my free consultation was from Kivel and Howard when in fact that was to be a referral. I then had to pay for a local consultation. Furthermore Legalshield claims you get a discount from attorneys as a member. However it is not stated how much the discount is. It is 25% for those who may not know. I have cancelled my membership. Now I have to put it in writing even though I called and cancelled. After some research others have been billed after cancelling. I recommend cancelling your credit card number and get a new number if you want to be sure not to be billed again.

I joined LegalShield through my employment. The representative made it sound like a great plan. It would cover any legal matters you may have. I had a will already made up but wanted to have it updated, I was informed this only covered a phone consultation. If I wanted to meet with an attorney I would have to pay 75% of the legal fee. I would get 25% off. I have been paying for this service for at least 4 years. They might be ok with writing letters or a phone call but don't expect any other service without paying for it.

Found out my former friend use fraudulent information for a car loan. Contact LegalShield and all they do is put on a good front. The lawyer at DKS law which you can never get a hold of and they never know what going on says they don't do anything with that. This is after months of dealing with this and all they did was write a letter. But the LegalShield guy said they had a 95% success rate and all this bull when nothing has been resolved for my case. This is nothing but pure BS!

I contracted with LegalShield. I requested their assistance to resolve a miscarriage of justice at an Equitable Distribution Hearing at the Circuit Court in Leesburg, Va. I was without a lawyer because the attorney representing me (Jennifer ** of Whitbeck, Cisneros, McElroy quit less than two months before the hearing (after agreeing to the hearing). LegalShield, for some unknown reason, referred the matter to a non-participating law firm (Offit|Kurman). The matter was urgent, but it took more than a week for the attorney (David **) to respond.

I had service, first as a part of an employer-sponsored service, then individually for about 4 years. It is a scam. They deliver virtually nothing and fight you tooth and nails to do anything, forcing you instead to retain them for a full fee, which you can do even without the monthly subscription, which only entitles you to marketing junk.

I have had two legal issues in the past two years that I needed help with. I have been a member of Legal Shield either on my own or through a sponsored plan for a few years. One issue is with a home warranty company and a furnace that needs replacing. The home warranty company wants to pay 1/5th the cost of the furnace replacement. Not only was the settlement less than adequate the warranty company would not make any explanation as to how they came up with the offer.

The only truth about this product is that it's prepaid. I had a very simple issue with some student loans that I had finished paying. The lawyer for LegalShield said it was something they didn't deal with. He doesn't deal with government agencies. According to legal shield that's the end of the road for my issue. The attorney doesn't have to work on my case. They could do this with any issue. Legal Shield, in my opinion is a scam. Don't pay for their service.

LegalShield went into my account after I canceled service with them and charged me for 4 additional months. They are thieves. They would only give me one month refund. I made a phone call to cancel and a written notice. They said they only got the call not the written notice. LIARS. Service is full of crap. Outrageous fees to actually obtain an attorney through them. Not worth it!

Got LegalShield membership. Need an attorney for family law. They bounce me around not understanding what they needed to do. They refuse to light write a letter on my behalf like it states that they think that they do when you hire them. When they finally found me an attorney the attorney never understood the case. Took my money never addressed it. LegalShield couldn't get a hold of them. They said, "It's your problem. You're the one who hired them." ended up going to state about the attorney unit up getting mail practiced and suspended from being an attorney.

I joined this company after I got picked up for a speeding ticket and possession of ** and paraphernalia. I couldn't believe they didn't take me to jail but was given 3 tickets and was told I had to appear in court in 3 weeks. I want to praise this company as I joined a week after my trouble and got awesome customer service from 95 percentage of the people and attorneys I dealt with. They were very knowledgeable and they offered me a 45 percentage off on the case but since I was given excellent advice I represented myself.

OMG! Before I signed up with them, I told the CSR RE the urgency of my case. They told me that I had to wait 24 hrs for the CC charge to go thru before membership is activated. I FINALLY got a call from attorney telling me to email them the documents for them to review. That was last Thursday. I did. Now I get a call telling me that they FINALLY got thru central processing and that now it will take an additional business days for them to review the docs? It's only 64 pages. I can read two books in 3 days. What? And that attorney was quite rude and short about it too! So, not only do I have to wait, but I have to let some attorney speak to me like I'm some chump before hanging up on me? And don't bother calling LegalShield about your concerns or worry; the "manager" who took my call at LS was not professional at all. But go ahead and try them even after reading my warning. You'll remember when you read this!

My husband and I have been a member of LegalShield for 20 years. We will not be without the $25 per month service. It has actually made us over $200,000 just by having letters and phone calls made on our behalf by the attorneys! We received over a $100,000 from a car accident where our son was hit by another attorney. All the medical bills and the county charging us for traffic signs and other damages added up quickly. The attorney who hit our son wanted to settle for $11,000. LegalShield is a true family lifesaver!

I have been a member of Legal Shield for about ten years. I have had issues with business associates, neighbors, and just a plethora of legal questions along with the creation of a will, and the handling of other legal matters. Our Phoenix based law firm referred me over to a New York attorney when I was frivolously sued, easily $25000 in legal costs. All covered by my legal shield membership. In all fairness I was selling the program and reached a fairly high ranking the networking program. I am no longer involved in the sales but strongly urge anyone who owns property or has invested capital needing occasional legal protection to take up a membership. For the cost of most attorneys to write a letter for you, you receive a year's membership and thousands of dollars in benefits at your disposal. This is one of the very best investments I have ever made.

Do not believe the reviews! Some lawyers are not professional or just starting out. They say things that are like huh? Most of the time they told me they have no idea what you are talking about although they were supposed to be in the area of law you needed. The lawyers don’t know simple things. Most of the law firms in their network have really low ratings/reviews. It is like pulling teeth to get anything done with these law firms. Then they tell you if there is any issue contact corporate office. The law firms can’t be trusted and If you have an actual case you “would get laughed out of court” like one attorney with LegalShield told me.

I had an issue with an airline who lost my luggage for 3 days. Once I got it, all my good MAC makeup was stolen out of my bag. The airline refused to refund. I contacted my law firm who advised me and they said there was no law that would require them to refund items stolen out of luggage for domestic flight only for international flights but they gave me some great advice and language to utilize in a letter that I wrote to the airline. Out of the $280 worth of merchandise stolen from my bag the same airline who refused to refund me anything initially sent me a check via certified mail for $178. I was a happy camper because without the advice from my law firm I would’ve gotten back to zero dollars. This membership is worth its weight in GOLD.

I have had the services for 17 years and life wouldn't be the same without it. I had an incident where my brother couldn't breathe so I rushed him to the emergency room. On the way an officer pulled me over, followed me to the emergency room and still gave me a ticket for driving 100 mph in a 50. My Legal Shield attorney represented me in court and was able to get it thrown out based on an error in the ticket he wrote. This saved 11 pts, $600 fine, and I could have faced 30 days in jail for going 50mph over the speed limit. Needless to say I'm forever indebted to these incredible services. This was just one time I used it. I have several other stories where it provided peace of mind.

When my husband and I were moving across country, his company hired movers to ship all of our household items including his SUV to our new home. When his SUV arrived, it was damaged. We took it in for an estimate and the estimate for repairs was just under $1,800. When we contacted the moving company, their first offer was $500, and after fighting with them, the most they were willing to offer us was $800 towards the cost of repairs. When we contacted our law firm with LegalShield, the attorney wrote a three page letter on our behalf to the moving company, which resulted in us hearing from one of their executives who sent us a check for the full $1,800 for the repair estimate. Thank you LegalShield!

I've been a LegalShield member professionally and personally for many years. In this time I've had very little need for legal services, but kept the membership "just in case". I finally had need to contact an attorney and to say unimpressive is an understatement. I requested they draft a collections letter demanding my deadbeat client pay for services contracted and rendered. The letter I received made it sound like I was coming to this deadbeat with my hat in my hands begging for my money. LegalShield wouldn't even put in the letter that they were my representative attorneys.

I was told by someone at my tax attorney’s office that LegalShield is like a concierge doctor - you pay a monthly fee ahead of time and when you need a lawyer for something that comes up they provide one. He must have been getting compensation for referrals, because their service is nothing like that. If you call, they want documentation about the issue emailed to their server in a complex process and in a week or so an associate of the law firm assigned to you by the app calls you and agrees to write a letter in response to whatever letter you got that need legal help with. That’s it. They will not do anything more. If you try to go beyond that first communication, they refer to to ANOTHER lawyer at a different firm for a supposed discount rate. It is clear they don’t even really read the material you sent to them.

I am former LegalShield customer.. IT'S time for Canadian representation and NOT FROM MONTREAL QUEBEC. 2 days of hell trying to reinstate my LegalShield account NOT FAIR. Why would you do declare head office in Canada in the Most CORRUPT PROVINCE in Canada!! Quebec...What is wrong with your company?

I joined LegalShield 2 years ago and only used them once. The law firm that is assigned to us does not keep you updated. The case is still still on, a year later. You write emails and call them and no one comes back to you. I am extremely unhappy ☹️ and I will be cancelling my membership.

I provided services to a business in another state and received a check that bounced. That business then became difficult to reach, would not return my calls. I contacted the law firm in my state, and they referred me to the law firm in the other state. That firm wrote a strongly worded letter indicated that legal action was our next step if the matter was not resolved. I almost immediately received a call from the owner wanting to satisfy the debt. I've used this service many times for debt collection and contact reviews, with great results and never received an additional bill for doing so. Every business owner should have this plan.

My accident insurance plan advertised that families with kids participating in sports should have their plan. My son tore his ACL playing lacrosse so I sent in a claim that was promptly denied stating that he was a college athlete and therefore not covered. My LegalShield law firm sent a letter on my behalf and called the insurance company and was able to get the claim paid at the full amount the plan scheduled to pay. Even better, my law firm did not keep a percentage of what they were able to collect on my behalf.

Within a weeks time, I was able to utilize my monthly legal services through LegalShield to review a job contract as well as a lease. After my email, they responded with a phone call within 4 hours, and were able to review my documents providing consultation in a couple of days, on two separate occasions. I felt that was lightning fast. I had a lengthy conversation with an attorney for one of my documents, which would have cost over $200. They answered all of my questions and were very easy to talk with. All this included with my low monthly rate. I don't know why anyone would "not" choose to have these services at their fingertips in this day and age!

Had some questions about updating my W2. Called my law firm and was told an estate planning attorney would call me back within four hours. It was actually three minutes. I'm very satisfied with the service I've received.

I have been a member of LegalShield since 2014 and have used the consultation services several times. The plan states an attorney will respond within 4 business hours of my placing a call to the provider firm. On three occasions I have called on a Friday afternoon, expecting to hear from the attorney on Monday. Twice the attorney called back within an hour; the third time it was 2 hours, but I had called at 4:30 pm and the attorney returned my call at 6:30, an hour and a half after her office closed. "So you won't have to worry about it over the weekend." That is real service!

Recently, I received an email inviting me to "re"activate my ENHANCED Identity Theft protection, IDShield. Curious, I called my agent to know what was going on. She told me that LegalShield is now using a different platform to keep up with the need for better monitoring. She then mentioned that each individual member has its own unique encryption code. It means that they don't have a database that could be breached like all the others... Needless to say, I went ahead and REactivated my IDShield and even added their option for monitoring with all three credit bureaus. For $5 extra a month, are you kidding me? It's a deal! Now those bad people can try me!

I have had the LegalShield membership for 19 years and it has helped me and my family members in so many different ways. This has been the best value of all the insurance products I have owned. So Grateful.

I first got the membership to get my Will done. I've never had one and I realize it was important but always seemed too expensive. After filling out the questionnaire, I called the law firm and the attorney who called me back was able to answer all of my concerns. So easy! Since then, I have used my membership for a dozen more things. It has save me thousands of dollars in cost of service. Truly peace of mind that I can just ring up and get help from the experts!

I have been a LegalShield/IDShield member for the past 3 years. I have saved so much money having this membership. I have had between 3-5 contracts reviewed, two traffic tickets that they helped me with, and between 5-10 letters sent on my behalf and countless calls for legal advice, all without receiving a bill. If I didn't have this membership, I would have easily spent over $7,500 in attorney fees. I have been part of 10 or more data breaches so all of my information is on the dark web. I will never ever be without IDShield and the peace of mind from being able to talk with licensed private investigators. I highly recommend this company and services.

My husband and I have been members for 13 years. Last year after my husband was hospitalized, we received a bill AFTER insurance paid their share for a little over $1000. My husband called billing about why he didn't think the bill was valid. They didn't see it that way, so he called the law firm and told him his side of the story, sent the bill over for review and after all was said and done, the attorney agreed that the bill wasn't fair. He sent a letter to the hospital demanding the bill be removed and why. Hospital responded to us, removing the $1000+ they were trying to unfairly charge us. Cost me ZERO for that letter or the consult. All included in my membership. That one thing paid for my membership for more than 4 years.

I was stopped in the State of Michigan for speeding and cited 4 points for not having my license and speeding in a construction zone (which was not marked), even though there was no actual barrels or construction occurring. By tapping the “app”, I uploaded and sent my Ohio law firm affiliate my ticket! Within 2 hours they contacted me, to inform me of the Michigan firm that would be following up. Not only was the Firm able to get my mandatory court appearance waived, but also reduced my fine down from $487, to $150. Most importantly, the citation was adjudicated down from 4 points on my MVR record to “0”. That saved me at minimum $600 a year from increase in my insurance rates!

I called LegalShield because I needed a demand letter, one of their "covered" benefits. They referred me to an outside attorney, and said that the demand letter and other covered benefits would still be covered. However the attorney they referred me to is attempting to charge me $2500 for the demand letter. I called LegalShield and they claimed that the only thing that I get from an attorney that they refer me to is 25% off their hourly rate. Per the contract of covered benefits, they should be covered as I had been told, see below copy and paste.

I have always been a firm believer in how much weight this statement carries. "You get what you pay for". I did in fact get what I paid for with Legal Shield and the law offices of Ronald **. I have never needed to consult with an attorney and I will say I really should have done my research about Legal Shield and the law offices of Ronald **. I encourage the public please do your research when looking for any attorney.

I've been a LegalShield member since late 2009 and it's been the best investment I've ever made to protect my legal rights through affordable, accountable and responsive service for a multitude of personal legal needs. It's feels good to know and understand your legal rights in any given situation with access to thousands of attorneys in North America. They've saved me thousands of dollars in increased car insurance premiums by keeping infractions/points off my driving record; they've helped me secure an apology from a car lease company for putting a lien on loan -- and recovered a full month's lease payment! In short, this is such a valuable service that I won't be without for the rest of my life.

I've had great experiences with my LegalShield plan, and have used it dozens of times in the ten years I've been a member. Most recently, I got advice on how to deal with an ongoing email hoax that kept threatening to sue me. My attorney was able to make it go away with a quick consultation and a single phone call. But more importantly, my mom passed away just over a month ago. She and my dad are also members, and the Arizona firm was able to handle the numerous questions my elderly father had to settle the estate, all at no cost. He's also getting help with a pesky collections account this isn't his. Everyone in our family has A LegalShield and IDShield plan, and none of us would ever again be without it. Once you learn how to use it, it becomes your "go to" for any legal or consumer event in your life!

I recently had to use my membership to utilize the tax audit services. As part of our membership, we get 50 hours of a tax attorney's time. I recently got a letter from the IRS that I had apparently made a mistake on my taxes. I don't know if anyone else uses TurboTax, but I never thought that they would allow me to make a mistake. But apparently it is possible, especially when you're dealing with 50/50 custody stuff. I called my Law Firm who referred me to a tax attorney who had me turn in the letter from the IRS as well as my return for the year. I did make the mistake, however, the attorney was able to communicate with the IRS. Through that communication, I didn't have any penalties. I did have to pay back the extra I had received in my refund, but thankfully since I had already spent my refund, they are deferring that until my refund next year.

My wife and I became members of LegalShield in 2009. We had invested in the home next door in 2008 and added on a 1200 square foot edition just before the market crash. Needless to say, we became landlords by default. The tenants upon move out had damaged the wood floors to the degree that we needed to replace a 300 square foot area in the new addition. We were out of money and the tenant's dad was a big lawyer in Houston and wrote us a letter threatening a lawsuit. We were out of money and didn't know where to turn. A customer of mine had mentioned LegalShield to me sometime before. My wife upon receiving the threatening letter asked me who that legal guy was. We bought the service and thought, what do we have to lose. We liked that we weren't bound by a contract and could cancel at any time.

I am a member since 1995. I will go years without using it then all of a sudden I'll need it multiple times for just everyday life kinda things we all experience. My last usage was protecting me against my builder that went bankrupt and the lumber yard tried suing me for what the builder didn't pay for!! My neighbor was in the same situation along with a few others. Everyone else that was using this guy as a builder spent thousands in legal fees and I spend NOTHING nor did I have to show up at court! This service keeps paying for itself and saving me crazy money. Thank you, LegalShield.

I received a letter of collection on a bill I had paid 12 years ago. When I called the law firm they told me to talk to no one as this could trigger a recollection. They wrote a 2 page letter to cease and dismiss all contact with me, as I did not owe them. I got an apology letter back sent to the law firm saying they were mistaken. Without the ability to call the Law firm I would not have known my rights. Thank you. I will keep this forever!

I got a ticket from the Scottsdale police. I am a Lyft driver. Driving early morning they pulled me over for no reason. They said my tires hit the bike lane. To make a long story short. I fought it in court. Julie my Legalshield attorney showed up in court with me, within 5 minutes she noticed that the officer didn't say the time and place of my ticket when describing my so called violation. Julie asked the Judge to throw out the ticket because by law the officer has to say the exact time and place of violation. The judge found me not guilty. That saved me $260 & points on Insurance. Traffic coverage is just one of the many reasons I am a LegalShield member.

My son and I have had a LegalShield membership for over 10 years. Utilizing the law firm on several occasions. The most important feature was Brett's Will and living will with the power of attorney for health and financial. He died unexpectedly. The hospital was going to force life support without these documents. He was able to pass on with dignity and peace. Forever grateful.

I've used LegalShield several times since becoming a member. The law firm is always polite and professional and responds faster than promised. I've had a letter written which helped resolve a dispute and was provided with some forms needed for a real estate matter. We also took advantage of the annual review and adjustments to our will. That alone was worth the membership fee. I'd recommend LegalShield to my family and friends.

I've owned the LegalShield membership for 22 years! I've used it too many times to count. I feel good knowing that I can talk to an attorney and not having to worry about paying 200 or 300.00 an hour. It's all about having access! Peace of mind! I also have the IDShield plan. Just this week it was Equifax and Capital One. It never ends! I did my due diligence. IDShield was the best!

My accountant did my taxes, and I sent her a signed permission form with my banking information, so the IRS could electronically deposit my refund of close to $5000.00. Months passed without receiving my refund. I went to the IRS to check the status, and found it had been deposited right after it was submitted. I called the bank, and was told it was deposited in someone else's account, as I had transposed the last 2 digits of my acct. #. I asked them to fix the issue, and was told the money was gone, so there was nothing they could do. I called my LegalShield attorneys. They wrote a letter to my bank. They sent me a copy. The next day the $5000.00 was back in my checking account. I would never be without my LegalShield membership.

I had an issue with Sprint and the attorney returned my call within the hour and wrote a letter on my behalf which got Sprint's attention and resolved my issue with them. I would never have called a lawyer over a $60 problem but they handled at no additional cost.

I don’t know what I would do without having access to an attorney on a Saturday afternoon when my ex-wife tried to have CPS take my son from me two weeks after LegalShield helped me get emergency custody. She told them I had hit my son, which was not true and in fact the reason he was taken from her. So I called the emergency line at LegalShield and the attorney spoke with CPS. They left without my son and never heard from them again. CPS didn’t know my son was removed by emergency court order from my ex’s home for abuse, didn’t know I won custody two weeks ago nor did they even investigate the claim. Without access to the attorney on the weekend, I would have no doubt lost custody of my son. I am grateful for this service and have had it since 2004.

I received a notice from a major car company informing me that my car was under recall. I took it in and this large dealership reported that my car was fine. Shortly after the visit, a new knocking sound appeared. After a period of time, my car experienced a complete engine seizure. It was the unlimited consultation, phone calls, and letters from my provider law firm to this giant corporation that has empowered me to feel like the “little guy” has a chance.

I have been a member of LegalShield for 18 years. Prior to that, I was used to dealing with attorneys on a "911" basis. In other words I would put off using an attorney because of cost until the very last minute. With LegalShield I have been able to spoil myself because I don't have to think about cost, I just get my questions and issues handled. My provider law firm has provided these services for over 30 years and they have perfected having a great "bedside manner" and truly helping people like me and thousands more from answering questions to fighting for mine and others rights!!!

My family and I have used LegalShield legal services several times throughout our membership. The payback has more than paid for the fees, literally in dollars, and also in peace of mind. The ID Shield is important, as we all know how crazy our world is these days and our identities are at risk. My family loves the protection. The prices are unbelievable for the services offered. We have learned so much about our rights by using these services. If we could rate it six stars, we would!

I have been a member of LegalShield for 23 years and just love, love, love this service! I recently was on the way to a football game and had to drive from Nashville, TN to Starkville MS. Well...that puts you going through Alabama with a TN tag..no love lost. I was pulled over and ticketed for doing 74 mph in a 55 mph zone. I am an excellent driver, just like to arrive early. I was able through the new app to scan my ticket on the side of the road and send directly to my TN provider firm, who called me the following Monday.

I have used LegalShield to review contracts, ask business related questions, and for the great member perks. From what I hear LegalShield cannot control the actions of the provider law firms, but they do pick some of the top rated firms in the country. The Anderson Law firm in Alabama is Amazing!

I called to cancel my membership. Haven't used the service so don't dispute its value. The customer care rep wouldn't listen and made it frustrating to cancel. An easy call turned into a long winded word track from someone showing no interest in my concerns. My expectations weren't high for $25 per month but the only experience I've had was negative. I am submitting my cancellation via email and putting my cc on notice.

Since LegalShield dropped Kroll Services, it has requested customers jump through innumerable hoops to validate identity -- which methods for me have been highly frustrating and have led me to question this company's competency. For example, The use of extremely difficult identity-checking questions from one of the credit agencies has caused me (and others) failing to answer the security questions and thus be forced (if we want to continue full services) to mail in documentation. Question: why make this transition so complicated and frustrating? I conclude that LegalShield make a mistake in requiring their loyal members to answer frequently outdated and overly complicated security questions. I believe LegalShield owes its members an apology for what I consider a misguided management decision.

I have been trying to cancel my LegalShield Membership since November of 2018. Rather than honor my request, you ignore it and my calls and my mailed letter. I am respectfully asking for a full refund because of the misleading help one is given. When AMEX tried to block you, you found another account to withdraw the money with, sneaky sneaky. You continually lie that I never canceled and a letter was not received. I find it funny because if I said that to the IRS well, too bad for me. I cannot believe your fight with me over a lousy 25 a month. Others have filed fraudulent claims against you and guess what, you get to prevail what nonsense. I am not alone in my complaints and you are disgusting for fighting me. There is NO justice as all lawyers are evil sharks.

I have been a member of LegalShield for more than 19 years. I have watched this company grow, rebrand and assume new leadership. When I was introduced to LegalShield in May 2000, I asked questions and received my answers. I was not blindsided nor ignorant to what I was purchasing. This company does not operate in that manner. I have always received great service and respect. Over the past 19 years, I have had numerous cases and disputes resolved with a simple monthly fee. I am grateful to be able to retain an entire law firm for less than $25 a month. Now, with any place of employment, you may have misrepresentation. Sad to say, there are some bad apples in the bunch. Everyone’s experiences and expectations are different. My time spent as a LegalShield member speaks for itself.

Updated on 06/13/2019: When posting reviews about LegalShield and their accounting insufficiencies, they will respond with blatant lies that are simply not true in order to devalue the review of the consumer versus taking responsibility for their mistakes. In my case, I have asked numerous times for a date that ANY check was sent out only to be ignored or told a check will be in the mail soon, but it will take 15 days to be approved and 7-10 business days to receive once snail mailed with no tracking number, which is a whopping total of 25 days to simply get a check into the hands of a recipient.

I recently signed up, only to realize it was a way to consist take monthly subscription from your card. The service offered is only useful if you are in a situation as such you will pay for something you do not need. Also, after cancelling I was not reimbursed and the 'manager' Debra ** said that I cannot receive a reimbursement even though I had tried cancelling before the monthly subscription came to an end. It is a scam, so do not fall in the trap of signing up for it since you can probably pay for a better lawyer and for useful services outside.

I'm sorry, but some of the feedback here is from people who either were miscommunicated what is covered or unfortunately ignorant. I've used LegalShield over 60 times, recovered over $20,000 in 2 1/2 years and would NEVER get rid of it! For $25 a month, that's 5 Starbucks coffee, some people think the service should be their ultimate savior. Listen, even if it recovers a thousand dollars one time, that pays for itself for 3 years and let me tell you, life will throw you some curve balls and I want to know I have access to knowing what my rights are. Don't let these disgruntled people and reviews mislead you, why do over 70% of Europeans have legal insurance??? Think about that....

This is not a good company at all. I canceled with them twice and they still continue to try to pull money from my account. I had to dispute two transactions and they even tried for the third again. Do not sign up with them unless you have read carefully and still be very carefully. Watch your account for a couple months around the same time to make sure you’re not charged again. Run. They are full of it.

We were looking at adopting 4 grandchildren that we are raising and needed help. We joined LegalShield. We were told they could help with a non-contested adoption. We joined, I called the law firm that we were assigned and told that I had a 90 day waiting period before they would help. I had to pay my membership fees but could not get help with my issue for 90 days. Good deal for the company. Bad deal for the member.

I don’t recommend this company. I have a legal problem in this moment, somebody recommended me LegalShield. I called this to this guys and they told me a attorney will contact me soon. The attorney call me back and ask for a case documents. I sent the documents for review and they didn’t call me back. I try several times to contact the attorney and then they told me they have a situations on the office (at this time I lost a week). I called back LegalShield to explain the situation and they referred me with another attorney. They told me they call me back in two days and they didn’t (at this moment I lost almost two weeks). My legal problem increases really hard. Seriously I don’t recommend this company. I went personal to another attorney and at the moment they took the case.

I joined LegalShield last year in August. When I started, I was in the process of working on my Bachelor's Degree in Business Administration. I graduated in December 2018, and I feel as though I am ready to get started.

I signed up for LegalShield in November of 2018. When I went to use it for personal and business they could not assist me in finding an attorney in my area. I reached out to the rep that sold me the services Anthony ** and advised him that the law offices Parker-Stanbury could not assist me on my personal or business matters he assisted me on filing a complaint, HOWEVER what he submitted was that Parker Stanbury was not assisting me which was not the case. The matter is that Anthony sold me services where there are no service providers. He knowing and fraudulently sold me services that do not exist in my area. I reached out to corporate and they confirmed that they do not have any partners in the Bakersfield, and did not know why Anthony sold me the service, hence I could not get assistance because all of the partners LegalShield has are in LA and no one will drive 2 hours away for a case being personal nor business.

I’ve been a member since 2002. Best value ever, I will never be without this membership! Great Law firms, and great customer service. LegalShield has helped my family with legal services and Identify theft protection as well. Awesome service!!!!

WOW!!!! WHAT AN AMAZING COMPANY! I'm appalled by these negative reviews, some people expect the world for $25 a month. Lol. Seriously, just being able to speak to an attorney say 12 times in an 8 month period for a landlord situation, or being refunded $278 from Verizon for a bill dispute, being refunded $933 from Samsung for an exploding phone, recovering over $5000 from an employer who stopped paying me, getting refunded $1300 from a car dealership, and this happened to me all in 6 month. Now YOU tell me, is the service real? HECK YA it is and I will have it for life. It's cheaper to be taken advantage of than protect your rights, but not anymore. Thank you so much for changing my life LegalShield, what a true blessing. :)

I used LegalShield a while ago when they were called Pre-Paid Legal & the thought of how I got treated by them still makes me pretty angry. To explain, I was a broke college student and was unfairly treated by my university. I looked to take legal action & at the time looked for a low cost lawyer. Unfortunately I was a complete newbie to the “real world” at the time and trusted what came up on the internet search engines. I talked to a guy (I forgot his name after all these years), he sounded like a used car salesman, & guaranteed he’d help my issue. Turned out he was a liar & when I asked for my money back he told me I had to go through customer service.

Nothing is wrong with LegalShield on the surface; never needed to use a lawyer through them. I got the membership after seeing them advertised through work (I work in a courthouse so I figured I could trust my HR department). It is pretty expensive and since I had never used it I decided to cancel, at least temporarily. Turns out to cancel you have to mail them written notice. Ridiculous in 2019. Now instead of temporarily canceling I am canceling permanently.

I have been a LegalShield member for almost 5 years and I have used the membership many times. I called about two matters last month and the response time has gotten even better. Two different attorneys on two different matters called me back within an hour of when I made my call. In both matters they were able to help me understand the laws and resolve my situations. My wife and I have both gotten our wills made, taken care of speeding tickets and had documents reviewed.

I’ve been a member of LegalShield for 3 years now and it’s been amazing. To be able to pick up the phone and get consultation from an attorney for the whole year for less the cost of one hour is incredible. The attorneys call me back within a few business hours and I’ve also been able to get my will done. I don’t understand the people who complain about this. Good luck trying to even get the time of day with an attorney without spending more than $300. The fact that we get more than one consultation for that price is one thing but to be able to have unlimited is what makes this so incredible. You’ve got a member with me and my family and friends for life. Thank you.

Due to the flight staff of an airline being late for take off, I missed my connecting flight. When I requested another flight at the counter in the airport I was told they had no flights leaving out that day. I requested airlines to connect me with another airline and they told me that it was not their policy. I requested a refund and they told me it was not their policy. When I asked what was their policy, they said they can put me in a hotel for the night and hopefully they can get me out the next day early. I decided to rent a car to get to my destination. It was a long and exhausting experience. When I contacted LegalShield, they wrote a letter on my behalf and I was reimbursed for car rental, and the flight with a complete apology from airline. I guess they have a policy about getting letters from law firms. I didn't have to pay any additional cost for the letter to be written on my behalf. Great service.

I became a member of LegalShield. I requested assistance on three occasions. One for a traffic violation that was to have been referred over for a "higher Level" for representation which I never received. Two: I requested assistance with a matter dealing with a civil suit which the attorney they referred me to stated he did not have time to "clean up my mess," and still deal with his clients... Attorney **. The third Brittany, last name unknown was to receive information relating to a VA claim. after submission of my documentation to her, she did not respond to my email or any consecutive emails leaving me to represent myself. During the entire enrollment, there was no representation and no assistance in ANY issue I submitted to LegalShield.