LegalShield Reviews
formerly Pre-Paid Legal Services, Inc.
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About LegalShield
LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.
Visit www.legalshield.com- Serves individuals and businesses
- Unlimited legal advice
- 24/7 emergency legal assistance
- Limited services in Massachusetts
LegalShield Reviews
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- 4,973,803 reviews on ConsumerAffairs are verified.
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- 4,973,803 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 22, 2026
I have had Legal Shield for many years and they always do a fantastic job and quickly.
Thank you for being with LegalShield for many years and for sharing your encouraging experience with us. We are pleased to hear that our team has consistently met your expectations with our reliable and timely service. Your continued trust and satisfaction mean a great deal to us. We look forward to providing you with excellent service for many more years to come. Thank you for your support.
Reviewed Jan. 22, 2026
Great Job. Your Company is the Best!👍
Thank you for your amazing review! We’re thrilled to hear your enthusiasm for our services. Your kind words will encourage our team to keep up the great work. We appreciate having you as a valued member and look forward to continuing to exceed your expectations.
Reviewed Jan. 20, 2026
I reach out to LegalShield 2 times and they did absolutely nothing for me and when I went to cancel that cost me money too. So no I do not recommend legal shield. I could have googled it and got more info.
Rose, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Jan. 6, 2026
Totally impressed with service I received from LegalShield, prompt response to each of my calls. I have used them for several cases and never disappointed.
Joyce, thank you for your wonderful feedback. We're thrilled to hear that you've consistently received prompt and impressive service. We appreciate your trust and look forward to continuing to support you. Thank you for being a valued member.
Reviewed Jan. 3, 2026
As people age it is harder for them to understand technology and I really struggled getting pdf files to open.
Sandra, thanks for the review. We’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback.
Reviewed Jan. 2, 2026
Thank you for a rapid and efficient response.
Mary, thank you for the five-star review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for being a valued member.
Reviewed Jan. 2, 2026
Great customer service provided. All questions and concerns were addressed to my satisfaction.
Etta, we’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback.
Reviewed Jan. 1, 2026
I received legal advice which enables me to move ahead to complete my documents.
ShirleyMae, thank you for your kind words. We're delighted to hear that the legal advice from your LegalShield provider lawyer enabled you to progress in completing your documents. It’s wonderful to know that our team met your needs. Please don't hesitate to contact us if you require any additional assistance. Thank you for choosing us.
Reviewed Jan. 1, 2026
My spouse and I were drafting an updated will, PA advanced health care directive and Medical Power of Attorney forms. We followed the online questionnaire and check list. We had a telephone conference with our provider attorney and it was fully explained what our next action steps were in clear language. I would highly recommend a LegalShield subscription plan.
Jennifer, thank you for sharing your experience. We're thrilled to hear about the clarity and support you received during the drafting of your updated Will and health care documents. It's great to know our seamless process and your consultation with our LegalShield provider lawyer were helpful. We appreciate your recommendation and are grateful to have you as a member. Please don't hesitate to reach out if there's anything else we can assist with.
Reviewed Dec. 31, 2025
Outstanding legal service was provided.
Charles, thank you for your positive feedback. We're thrilled to hear that the legal services provided to you were outstanding. It's our team's priority to ensure we consistently deliver high-quality service, and we appreciate you taking the time to share your experience. We're here whenever you need us in the future.
Reviewed Dec. 31, 2025
Legal Shield performed the legal services that I requested to the letter and they were courteous, professional and understanding.
Claudette, thank you for your kind words. We're delighted to hear that the service met your expectations and that our team handled your situation courteously and professionally. Thank you for choosing us, and feel free to reach out whenever you need support in the future.
Reviewed Dec. 31, 2025
Abogado Vladimir is the beat.
Nelly, thank you for sharing your thoughts. We value all feedback. Please let us know how we can assist you further. Thanks for being a valued member.
Reviewed Dec. 31, 2025
Excellent service and fast response within 8 hours same day.
Maria, thank you so much for sharing your experience. We are thrilled to hear about the fast service you received. Providing prompt and efficient responses is something we take pride in, and we are glad it made a difference for you. If you require any additional assistance, we are here to help. Thanks for choosing us.
Reviewed Dec. 31, 2025
LegalShield has been very rewarding in assisting me with my distress issues. I pray with the New Year coming in I gain solution through my Consumer affairs. As discount lot is exposed for fraud on myself, and so many other people in different states. As Az State. I became an advocate by this business. I am hoping for investigation by Az State consumer act to stop this business from robbing so many innocent people like myself. Thank you Legal Shield. I do appreciate your support and confidence in consumers affairs.
Mae, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed Dec. 31, 2025
I was impressed by the company due to how they helped me in listening to my case, creating an account for me and provided me a legal advisor to handle my case although the final decision has not come. Am really impressed by the customer care representative who communicated with me in such a profound professional manner.
Richard, thank you for taking the time to share your feedback. We're delighted to hear that you had such a positive experience with our team and received professional and attentive service. If you require anything further while we await the final decision on your case, please don't hesitate to reach out. Thank you for being a valued member.
Reviewed Dec. 31, 2025
Legal Shield heard my situation and streamlined the process of justice when being accused of smoking in a hotel. I don't smoke. I've stayed in well over 100 hotels within a year and there's a reason why I never choose a smoking room. Wyndham/La Quinta in California tried to charge me $500 because they claimed that an "electronic monitoring device" detected smoke particles in my room, when the whole floor smelled like mold, Marijuana, and cigarettes. My room was also in close proximity to an outside area where people were smoking. I remember smelling it.
That being said, don't give up when these big companies try to introduce unfounded policies that milk customers with extra fees. Stand your ground when you know you're in the right. Legal Shield was a tremendous help. They sent a letter and let them and let them know that I have very valid defenses, and that I won't be giving up w/o a proper fight. I was refunded the amount without resistance. Score one for the people!
Gerald, thank you for sharing your experience with us. We understand it's unfortunate when such situations with unexpected charges occur, and we're pleased to hear that our services helped navigate this challenge swiftly and effectively. Our goal is to support our members in standing firm when faced with unfair charges, and knowing that you received a positive resolution emphasizes the value we strive to provide. We appreciate you choosing LegalShield, and we are here to assist you with any future concerns.
Reviewed Dec. 31, 2025
I do like everything about the company. I'm happy my nephew said something about the company. I'm glad to be a member.
Lawrence, thank you for your wonderful feedback. We're delighted to hear that you're happy with your membership and grateful for your nephew's recommendation. It's our privilege to have you with us, and we look forward to continuing to support you. Thanks for being a valued member.
Reviewed Dec. 31, 2025
The lawyer did a very good job of explaining to me the details regarding an option Will vs Trust.
Darryl, thank you for your positive feedback. It's fantastic to hear that your LegalShield provider lawyer did a thorough job explaining the details of the options of both a Will and a Trust. We appreciate you taking the time to share your experience, and we're here to assist you further if needed. Thank you for choosing us.
Reviewed Dec. 31, 2025
My interaction was amazing!
Pam, thanks for sharing your amazing interaction. We're delighted to hear that your experience with our team was a positive one. We’re here to support you whenever needed. Thanks for choosing us.
Reviewed Dec. 31, 2025
I needed answers about a very serious financial situation and the two lawyers I spoke with over two calls were excellent! Attentive, detailed, informative, and answered every question to the best that they could even redundant questions. They seemed to actually care about my situation and spent as much time as it took on the phone with me. I appreciated this on a very personal level.
John, thank you for your excellent feedback. We are delighted to hear that your LegalShield provider lawyer provided attentive and thorough service, addressing all your questions with care and dedication. It's great to know you felt supported during such a significant financial discussion. We are always here to help you whenever you need us. Thank you for choosing our services.
Reviewed Dec. 30, 2025
LegalShield was very professional and courteous on my phone calls. They were very helpful in connecting me to a law firm to help me recover my security deposit. The law firm Fiffick Law Group were also helpful and prompt in answering all my questions . I highly recommend Legal Shield.
David, thanks for the kind words. We're thrilled to hear that our team's professionalism and courtesy have made a positive impact on your experience. It's fantastic to know that our team was able to assist you efficiently. If you need any more help, please don't hesitate to contact us. Thank you for trusting us and recommending our services; we appreciate your support.
Reviewed Dec. 30, 2025
Great communication from attorney. Clear and concise information regarding my case. Attorney representing me attended court on my behalf and communicated after court was finished. Proficient, professional and expert matter regarding my case!
D. Blake Jr., thank you for your positive feedback. We are delighted to hear that the communication with your LegalShield provider lawyer was clear and comprehensive, meeting your needs throughout the process. It's gratifying to know our professional and proficient service has made a significant difference in your case. We appreciate your feedback and look forward to providing further assistance whenever needed. Thank you for your trust and for being a valued member.
Reviewed Dec. 30, 2025
The service that I've received from the LegalShield was very professional. They understand my issue that I was having. They explain everything to me. What I need to do, and I appreciate this service.
Donna, thank you for sharing your positive experience with us. It's wonderful to know our team provided professional service and clear guidance. We're glad we could meet your needs promptly and effectively. Thank you for being a valued member. We are excited to continue serving you in the future.
Reviewed Dec. 30, 2025
The knowledge and experience in the Law question I asked about my problem I had. I would recommend them at anytime. They do a great job.
Vera, thank you for your excellent feedback. We’re delighted to hear that you found our team knowledgeable and helpful with your legal inquiry. It’s great to know you would recommend us, and we are committed to providing consistently outstanding service. Thank you for choosing us.
Reviewed Dec. 30, 2025
Great team. Always looking out for their clients. Thank you the guidance and strength to challenge a complicated situation.
Jonathan, thank you for sharing your wonderful experience with us. We are delighted to know that our team provided you with the guidance and support you needed to navigate a complicated situation. We’re here to assist you whenever you need us. Thank you for trusting us and for acknowledging our team's efforts.
Reviewed Dec. 11, 2025
I'm not going to write them no star because they're that pathetic. You pay money hoping that you would get an attorney and all the attorneys do is refer you out and then when you catch your plan because you're not happy with the services and they don't do anything for you they won't refund your money. Agency is nothing but a rip off and a bunch of cons. It's called highway robbery, false advertisement and I will not use them again or refer them to anybody. Bunch rip offs.
Vernon, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Dec. 10, 2025
I’ve been a LegalShield member twice — once several years ago, and again more recently for both my business and personal legal needs. I originally planned to cancel quietly with no animosity, but after my final interaction with their customer service today, I feel obligated to leave an honest review. Simply put: I never found real value in this service.
Across multiple years and multiple legal matters, the attorneys assigned to me were consistently negative, unhelpful, and seemed to put in the bare minimum effort. The advice was always the easiest “cop-out” answer possible, things I could find on Google in seconds. There was never any creative problem-solving, no outside-the-box thinking, and no feeling that they were genuinely trying to help me find solutions.
In fact, on several occasions I ended up representing myself — both personally and for my business — because LegalShield wasn’t offering anything useful. The only times the service had any value at all were when I needed a letter sent on law-firm letterhead to add weight to a situation. But realistically, those were things I could have drafted myself, and that tiny benefit wasn’t worth the cost of ongoing membership.
Even worse, the letters they typed for me weren’t even proofread. They contained multiple typos and misspellings, which completely defeated the purpose of having a law firm represent you. Instead of adding credibility and professionalism, the mistakes made the letters look sloppy and weakened my position — something I could have avoided by just writing the letters myself.
They also advertise “discounted rates” through their referral network, and that is absolutely not true in my experience. Earlier this year, I had a lawsuit and contacted them expecting at least a slight break on attorney costs. The attorneys they referred me to were both charging more than what I was being sued for. Meanwhile, I easily found several attorneys on my own who charged $1,000–$1,500 less than the lawyers in LegalShield’s so-called discounted network. That alone told me their referral claims are misleading at best.
Today, they called asking me to update my payment method after I had switched banks. That’s when I realized I didn’t want to continue the membership, so I told them I’d like to cancel. When the representative asked why, I gave calm, genuine feedback — exactly what I’ve written above — without being rude or emotional. I explained I’m not a legal expert, but I’m also not clueless; I can look up statutes and figure out legal options on my own, and I expected more than Google-level advice from a paid service.
Instead of taking the feedback professionally, the representative responded with a sarcastic comment along the lines of: “Oh, I understand you’re a legal expert. We’ll just cancel your service.” That unnecessary, snarky remark was the final confirmation that I made the right decision in canceling. And it’s the reason I’m leaving this review. All she had to do was process the cancellation respectfully, but instead I left the call feeling dismissed and talked down to. If you’re expecting meaningful legal guidance, critical thinking, or proactive problem-solving, LegalShield is not the service for you. In my experience, they offer minimal effort, generic advice, misleading “discounted” referrals, and customer service that becomes unprofessional the moment you provide honest feedback.
Fabian, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Customer Care Team at (800)-654-7757 or via chat at https://bit.ly/4kZ9t8d between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Reviewed Dec. 8, 2025
Please DO NOT pay for this service!! We paid them $60 a month for 8 years and when I needed them to simply write me a dispute letter they REFUSED!!!! Are you kidding me? Now who do I get another legal service to sue them! It just shows that every day someone is out to scam you and no one is immune! If you have this service already, cancel as soon as you can!
Daniel, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Dec. 8, 2025
This was my first use of LegalShield and it went very well. The attorney I spoke with was very helpful and made the experience good. Even though he had to refer me to another office since I was not in his area it was good to get the information.
William, thank you for sharing your experience with us. We're delighted to hear that your first encounter with LegalShield went smoothly and that you found your LegalShield lawyer helpful. The referral is an integral part of ensuring you receive the most accurate guidance specific to your area of law. Please don't hesitate to reach out if we can assist you further. Thank you for considering us for your legal needs.
Reviewed Dec. 6, 2025
Great way to get legal advice. Canceling the membership should be something that can happen quicker. Waiting for an email just to cancel the account is ridiculous. I called and sent out an email and I’m still waiting to get my account cancelled. I’m praying they do NOT charge me again for the next billing period all because they weren’t able to cancel my membership in time.
For annual memberships, you may cancel at any time after your first 12 months. If you have further questions, want to verify that your request was received, or would like to speak to someone directly on this matter, please get in touch with our Customer Care Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
Please note, If your membership was obtained through your employer, we also recommend notifying your Human Resources department to ensure your cancellation is fully processed.
Reviewed Dec. 5, 2025
I was extremely pleased with my experience with Legal Shield/ Ross and Matthews. I have worked with them many years ago and they still after all these years have maintained superior customer service, knowledge about the legal matter, and respectful and courteous. They treated me in a dignified manner and were efficient and timely. Thank you, and I look forward to a continued relationship with this company, confident in their ability to assist me effectively.
Lezlie, thank you for sharing your experience. We’re delighted to hear that our team has consistently met your expectations with our superior customer service over the years. We're thrilled that you’re confident in our team's ability to assist you and look forward to continuing to offer support. Thank you for being a valued member.
Reviewed Dec. 5, 2025
I would give Legal Shield 5 stars, however, the issues I have with a particular business has not been resolved. I am not sure what my next steps should be. I accuse this business of fraud. But I don't know how to bring this company to justice for me.
Barbara, thanks for the review. We are here to help. Please reach out to our LegalShield provider law firm; a member of our team would be happy to help clarify the next steps you should consider for your legal intake. We look forward to assisting you. Thanks for choosing us.
Reviewed Dec. 4, 2025
Wonderful representation and very courteous staff. Maria my attorney is very knowledgeable and felt comfortable with her approach. Highly recommended! She furnished the documents in a professional manner.
Michael, thank you for sharing your positive experience with us. We're thrilled to hear that your LegalShield provider lawyer and her courteous approach made you feel comfortable and informed throughout your process. It’s fantastic to know that our efforts resonated well with your expectations. We're grateful for your high recommendation and pleased that our team could support your needs in a professional manner. If you ever require assistance in the future, we're here for you without hesitation.
Reviewed Dec. 4, 2025
I used LegalShield for will/estate planning services. The process was easy and seamless. All phone calls were friendly and professional, my questions were answered in a timely manner. I appreciate all of their assistance. Angela and Kyle, thank you for your knowledge and professionalism.
Millette, thank you for your fantastic feedback. We're delighted to hear that your experience with our Will and Estate Planning services was seamless and that our team's professionalism and friendly assistance met your needs. If there's ever anything more we can do for you, please don’t hesitate to reach out. Thanks for being a valued member and for trusting LegalShield with your legal matters.
Reviewed Nov. 21, 2025
I've been a member of LegalShield for years, and have seen them really go downhill. From the corporate office trying to slide in a price increase by saying you're a valued, loyal customer and they want to offer you these additional benefits. The catch is it's for an additional $13 a month! On top of this, it automatically signs you up for the price increase/upgrade?? You don't even need to authorize this increase, it just goes right into affect on a certain date. So if you don't see the email, you're out of luck! The real kicker is in order to not move forward with this price increase, you have to deal with the customer service department, where the agents are very rude and put you on hold for a long time. Forget about trying to speak with a manager.
I asked to speak with one and was put on hold for close to a half an hour, where I just hung-up because I couldn't wait any longer. Then when you try to cancel your membership, you have to call customer service again and that's when your time on hold really begins! They try to make it as difficult as possible to turn down an upgrade (really a price increase!) or to cancel your membership. It's definitely not worth all the headaches, especially with all the shady price increases.
Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@pplsi.com with your name, membership number, phone number, and your request to cancel the membership. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Customer Care at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Customer Care Team and your Provider Law Firm is just a tap of the app away.
Reviewed Nov. 17, 2025
Do not waste your money. I have had Legal Shield through my company for 2 years and this service is worthless. I do not have anything positive to say about this my experience with Legal Shield. I'm only paying $19.99 a month through my company and it's still a waste of money.
Denise, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Nov. 8, 2025
Mr. ** was very helpful and brought clarity to some issues that I did not fully understand. I am grateful for the information and insight shared that has better prepared me for settling my aunt’s estate. Thank you.
Anna, thank you for sharing your positive experience. We're pleased to hear that our team's support helped bring clarity on such an important matter. It's gratifying to know that we could provide you with the information necessary to help settle your aunt’s estate. Please don’t hesitate to reach out if you require further assistance in the future.
Reviewed Nov. 7, 2025
Was very helpful solving my problems.
Charles, thanks for the kind words. We are glad that our team's service helped you resolve your concerns. Thanks for being a valued member.
Reviewed Nov. 6, 2025
Great communication with patience and understanding. Very clear instructions. My Legal Shield Rep. Ron ** is amazing. Love Legal Shield.
Christie, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed Nov. 6, 2025
Prompt and sound advice.
Suresh, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed Nov. 6, 2025
I needed help with a landlord-tenant issue. All my dealings with the lawyer were professional, prompt and satisfying. I highly recommend Legal Shield.
Patti, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
Reviewed Nov. 6, 2025
Great experience.
Sarah, thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever legal assistance is needed. Thanks for choosing us.
Reviewed Nov. 5, 2025
They fulfill every I ask for!
Consuelo, thank you for your kind words. We're thrilled to hear that our team has met your needs and made such a positive impact. Please don't hesitate to contact us if there's anything else we can assist you with. We're always here to help.
Reviewed Oct. 16, 2025
LegalShield is a scam good for writing a will. That’s about it. I signed up for their Premier Plan. I spend considerable time on the phone with the sales rep asking many questions and based on his responses decided to sign up. Well 3 hours later I cancelled. They lied to me to get out to sign up. Their services are beyond limited. It took 3 months to get a refund. They kept telling me they gave me back my money which they did not. Only got a refund from my chargeback. Can not Company beware. They said they cancelled my membership 9/1/2025. Did see my money till October 16/2025.
We’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide transparent information about our memberships and ensure members receive timely support. We appreciate you bringing this to our attention and would like to help. Please reach out to our Customer Care team at (800)-654-7757 M-F between 7-7 CST so we can review what happened and ensure your concerns are fully resolved. Thanks.
Reviewed Oct. 14, 2025
I've been using Legal Shield for the past few years now and they have done a great job guiding me and my family through some changing events. They have every kind of Lawyer you could need at hand, and I’m pleased to have them as my counsel.
Victor, we really appreciate your positive feedback. We’re glad to hear that you're satisfied with our service. Thank you for acknowledging our efforts, and please don’t hesitate to reach out if you need any assistance in the future. Thanks for choosing us.
Reviewed Oct. 13, 2025
They were very helpful. I haven't gotten additional info they need yet.
Cornella, thanks for the kind words. t's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed Oct. 12, 2025
I've been with them for several years and have a high risk job so trouble pops up. I needed help with a civil rights matter involving the police harassment and profiling that Left me and my spouse permanently injured and disabled. We reached out and had evidence but the attorney Emily laughed at us! And even tried to convince us we didn't have a case! Another attorney talked to us like we we're jailers. I even shared that I lost a pregnancy as a result and this attorney offered no empathy and said find a criminal attorney!!! Suggesting that I'm a criminal??? I'm confused so we have PTSD, a dead infant and are permanently disabled due to police Harassment and profiling and we both have a clean!!! Record.
Truth this is company not only told me that I'm too poor to pursue a case, but also hung the phone up in my face after breaking out into laughter. I'm telling the absolute truth. This company uses us poor people to fund them while they take cases from the rich or well-off never truly getting us justice. My mental health is destroyed by the way I was treated and this civil right case I can't get justice for. Because of God I never unalived myself. 6 years of paying this company for them to do nothing absolutely nothing for me when I needed you. You scammed me and emotionally abused me!!!! I overly dislike you for what you did!!! And neglected me!! I needed you. I needed you!!! I needed you!!! I overly dislike you!!
Thomasina, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Oct. 11, 2025
Lately, it is difficult you take care of me, customer, till the end satisfactorily. Take long time for going back to me and finally, suggestion for putting me to work on my own case like one of you. I'm not the attorney, I'm member for this service.
Antonio, thank you for sharing your feedback with us. It's disappointing to hear about the challenges you faced with service support and communication. We genuinely strive to provide helpful and timely assistance to all our members. We'd like to address and resolve this for you promptly. Please reach out to our Customer Care Team at (800)-654-775, M-F, from 7-7 CST, so we can ensure your needs are properly taken care of. Your opinions are valuable to us, and we are eager to turn this experience around for you.
Reviewed Oct. 10, 2025
You were a big help thank you
Arlene, thanks for the kind words. We are thrilled that our team's efforts could be a big help in your situation. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed Oct. 10, 2025
Good customer service.
Mncedisi, thank you for your kind words! We’re thrilled to hear that you had a positive experience. Please feel free to reach out if you need further assistance; we're here to help. Thanks for choosing us.
Reviewed Oct. 10, 2025
I found the process to take longer than anticipated. Phone calls were courteous and requests were attended promptly.
Ronald, thank you for your feedback. We appreciate your patience and understanding. It’s great to hear that our team was courteous and attentive to your requests during the process. We continually strive to enhance our services and your comments are crucial for this ongoing improvement. Please feel free to reach out if you have any additional feedback or need further assistance.
Reviewed Oct. 10, 2025
Thank you for getting the job done 👍
Latara, we really appreciate your positive feedback. We’re glad to hear that you're satisfied with our service. Thank you for acknowledging our efforts, and please don’t hesitate to reach out if you need any assistance in the future. Thanks for choosing us.
Reviewed Oct. 10, 2025
I am pleased to have selected the company. The result is prompt
Ruthie, thank you for sharing your positive experience with us. We’re thrilled to know that the promptness of our service met your expectations. Should you need any further assistance, please feel free to reach out. We're always here to help.
Reviewed Oct. 10, 2025
This last time LegalShield handled a request, the gentleman did a magnificent job -- professional and effective. He was great; sorry I don't have his name handy. Before that I had been with LegalShield (Parker-Stanbury) for about 25 years. In the past 25 years all my requests were about every other year and they were sloppy and ineffective -- except once, about ten years ago. I continued to stay with LegalShield in the event I would have a tax audit. (I had been audited twice before LS; both perfectly clear.) So I stayed. But this gentleman was professional, prompt, effective and explain everything step by step. (I had a program to fix my washer. I had been waiting FOUR MONTHS, requiring me to go to a laundromat each time.) He got a new washing machine to replace the broken one. Thank you. He did good work.
Ted, thanks for sharing your experience with us. We are glad to hear that you are satisfied with your LegalShield Law Firm. We are here to help if you encounter any issues again; please don't hesitate to reach out. Thanks for being a valued member.
Reviewed Oct. 10, 2025
Safety net for me and my family.
Detrich, thanks for the glowing review. We are delighted to know that our services offer a safety net for you and your family. Should you need any further assistance or have questions, please don't hesitate to reach out. We are here to help provide continued peace of mind. Thanks for being a valued member.
Reviewed Oct. 10, 2025
The attorney I spoke with contacted me within a couple of hours which was quick. She was knowledgeable and patient with me and my issue and I appreciate that. I've been a client for many years and will remain a client and use the resources for my family as well.
Tanisha, thank you for sharing your experience with us. We are delighted to hear that our LegalShield Lawyer was able to provide the knowledgeable and patient assistance you deserve. It's wonderful to know that your many years as a satisfied client are continuing, and we are grateful for the value you see in our services for your family. Thank you for being a valued member.
Reviewed Oct. 9, 2025
My lawyer has been very helpful in guiding me in the right direction. The representative that first answers your call is very courteous. Overall an A+
Karen, thanks for the glowing review. We are thrilled that you are enjoying your membership. Thanks for sharing your experience with us and for being a valued member.
Reviewed Oct. 9, 2025
I think everyone should become a member of LegalShield. Things happen in life, and life will catch you on the blind side. This is where LegalShield can provide you with that extra set of eyes in regards to legal advice. The lawyers who work at LegalShield are very educated, knowledgeable, and professional about all legal matters. They assist the clients in a professional and timely manner. They will even stand by you in court if the legal issue gets to that point, but for the most part they are able to stop legal issues before they enter the court room.
The associates that work for them are nice, respectful, and knowledgeable about legal issues as well. They take clear notes on what the client says over the phone, and they provide clear messages to the lawyers. Then the lawyers respond the the clients in a timely manner. This communication takes place through, text messages, emails, and phone calls. I rate LegalShield with a 5 star. The attorney-client relationship is built on confidential communication and trust. This is why I love LegalShield, and I have been a member with them for over 19 years. Their lawyers and administration have provided me and my family with so much knowledge about legal issues, through the years, and they have worked with me in solving many of these issues through legal representation. Many Thanks! LegalShield
Loreena, thank you for the positive feedback. We are happy to hear you are satisfied with your membership for so many years. We look forward to continuing to support you whenever legal assistance is needed.
Reviewed Oct. 9, 2025
This service is an absolute blessing to me. They have helped me with numerous issues that I have had. They respond in very fast, friendly and courteous.
Sherri, thank you for your thoughtful words. We are glad that our team was able to provide guidance that made a difference for you. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Reviewed Oct. 9, 2025
The lawyer was polite, positive and clear. Her recommendations were appreciated, and gave me the confidence to proceed.
Cindy, thanks for the positive feedback. We are happy to hear you are satisfied with your membership. We look forward to continuing to support you whenever legal assistance is needed.
Reviewed Oct. 9, 2025
Attorney ** was "spot-on" in her interpretation and a proposed resolution of our concern about Transamerica Corp.'s Prospectus advising their clients (us) of possible/potential risks of compromises of clients' personal data and possible/potential breaches of computer security. Thank you for your professional expertise and for all you do.
Dennis, thank you for your thoughtful words. We are glad that our team was able to provide guidance that made a difference for you. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Reviewed Oct. 9, 2025
They gave me excellent service. They helped as much as possible continue to do a great job
Andre, thanks for the positive feedback. We are happy to hear you are satisfied with your membership. We look forward to continuing to support you whenever legal assistance is needed.
Reviewed Oct. 9, 2025
My lawyer got back to me promptly. With good legal advice.
Raleigh, thank you for taking the time to share your positive feedback with us. We are delighted to hear that your LegalShield Lawyer responded promptly and provided valuable service. If you have any further questions or require assistance, please don’t hesitate to get in touch. Thanks for choosing us.
Reviewed Oct. 9, 2025
Good staff, very professional.
Ivy, thank you for sharing your feedback. We are pleased to hear that our team's professionalism made your experience enjoyable. If you need any assistance in the future, don't hesitate to reach out. Thanks for choosing us.
Reviewed Oct. 9, 2025
I have had pre-paid legal insurance for over 15 years now and it is the most affordable and convenient way to handle any kind of legal matter. I'm so grateful for the people at Davis Miles and the excellent services they have provided me over the years. I love being able to say, "I will check with my lawyer" and witness those who've attempted to harass or swindle me in some way...Completely back off and do the right thing. It is so wise to have this kind of service at your fingertips. AND, I have identity theft insurance too plus I'm redoing my Will with my partner and it's all included! I'm protected. Thank you!
Linda, thanks for the glowing review. We couldn't agree with you more. It's a good feeling knowing that you have a legal professional you can call whenever you have a legal question. It’s a privilege to support you, and we’re here whenever you need us. Thanks for being a valued member for over 15 years!
Reviewed Oct. 9, 2025
LegalShield has been great. I think the lawyers at DSK are excellent. If they don't know the answer, they research it and call me back. Love the service from both organizations.
Don, thank you for the positive feedback. We're thrilled to hear that your LegalShield Lawyers have met your expectations and provided the reliable support you need. We’re here whenever you need us, and we appreciate having the opportunity to assist you. Thanks for choosing us.
Reviewed Oct. 9, 2025
Friendly and professional staff.
Michael, thank you for sharing your positive feedback. We are delighted to hear that our team made your experience friendly and professional. Please feel free to reach out if you need any further assistance; we're here to help. Thanks for being a valued member.
Reviewed Oct. 9, 2025
Thank you for preparing our will and advanced directives. This was so nice to have this updated and I so appreciate your services. We have been with this company for 26 years and they continue to do an outstanding job.
Diana, thank you so much for your continued trust and kind words over the years. We’re grateful to have you as a member and are committed to maintaining the exceptional experience you’ve come to expect. We are here to support you whenever needed. Thanks for being a valued member for 26 years!
Reviewed Oct. 9, 2025
The Legal Shield family, and that's what it is because they do really give one who is with them as a client is looked at and treated like family from the standpoint of fully listening to the client and their needs and formulating a plan of action with future needs and present remedies for the situation at hand, every case is different, and we all have issues we need help or advise on, its best to call my legal shield advocate to run by them questions I have about my case or question, and thus far they have diligently came to my assistance with whatever was needed on and for my behalf, they are on my side when I need it.
Marc, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service. Thanks for being a valued member.
Reviewed Oct. 9, 2025
Very good experience as usual. The attorney answered all my questions and gave me excellent advice.
Hector, thank you for sharing your experience with us. We're delighted to hear that your LegalShield Lawyer was able to answer all your questions and provided excellent service. Please reach out if you need further assistance; we're here to help. Thanks for choosing us.
Reviewed Oct. 6, 2025
I was very pleased how quickly and easy to get a will processed. I thought it would be a more complicated process. I'm glad it's done now. I feel at ease that my wishes are now actually officially communicated.
Gaylene, thank you for sharing your experience. We're thrilled to hear how quick and easy it was to complete the process and to know that it brought you peace of mind. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help whenever you need us.
Reviewed Oct. 1, 2025
After attending a webinar on wills, I contacted my Legal Shield provider and asked if they would review my current will and advise me of anything I should do. As a result of the review, it was recommended I prepare new legal documents. I completed the questionnaire and received the new Will and related documents in a few days. I reviewed the material, completed the necessary parts, recruited a couple of witnesses, found a notary and completed the process. This took about a month after receiving the documents, but all things in due time. All went well and the process is now completed.
Larry, thank you for sharing your experience. We are thrilled to hear that the process went smoothly and that you are satisfied with your new legal documents. If you have any further questions or require assistance in the future, please don't hesitate to reach out. Thanks for being a valued member.
Reviewed Sept. 29, 2025
Updated on 09/30/2025: I received general message response for this review from LegalShield to tell me to contact customer care by phone and they would give me details if needed as I feel this is an error. When contacting the general customer care the agent said there are no details, then I asked for a manager, and agent wasn't able to transfer me. I wonder how often this happens to people with this company. ?
Original Review: I received a cancellation notice from Legal Shield. I have paid my monthly premiums regularly. They have sent a general response and every time I call to find out why my membership was cancelled after being a member since 2007/2008 they only tell me it was a business option according to a section J in the contract when you sign up general response and not indicating which part of section J that it was determined to cancel my account. Legal Shield does not provide you with which reasons under section J general statement? So you don't know what happened to cause the cancellations, payment problem or other?.
I would expect to be provided the details reason under Section J for my cancellation so that I can understand why after after the amount of time being a member. Is this an abnormal question and what reasoning could there be of why the Legal Shield does not provide me with or communicate the specifics to the consumer who has been a long time member or even any type of member should be given the reason within which Section J, business option was taken to cancel. I am concerned how or what was discussed to cause my cancellation.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Customer Care team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
Reviewed Sept. 15, 2025
This is the final straw. I attempted to utilize LegalShield's service for prepaid legal assistance to aid us in obtaining a report and resolving our stolen car and burglary case. Unfortunately, they failed to provide adequate support. LegalShield partnered with subpar law firms that neglected their duties and failed to provide satisfactory services to clients like myself, rendering the situation untenable. It is not worthwhile to waste your money on these ineffective and unreliable services! If I were in your shoes, I wouldn’t tolerate this level of service anymore; instead, I would seek excellent assistance elsewhere for comprehensive case support!!!!
Thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Customer Care at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Customer Care Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Sept. 12, 2025
Our experience has been everything we hoped it would be. Professional all through the process. Brenda has been exceptional to work with since we were on vacation trying to maneuver all the steps and information needed.
Jim, thank you for sharing your positive experience. We’re grateful for your trust in our team and are committed to supporting you every step of the way. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed Sept. 12, 2025
Quick response, super knowledgeable, took the time to explain everything I needed in ways I could understand. Sent links to appropriate resources I could use to complete the tasks I needed to do and left her contact information if I needed more information.
Larry, thank you for your thoughtful words. We are glad that our team was able to provide guidance that made a difference in your situation. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Reviewed Sept. 12, 2025
I received the info I requested in a timely and professional manner. Thank you and color me satisfied.
Gary, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Updated review: Sept. 15, 2025
Thank you for contacting me with an attorney.
Original Review: Sept. 11, 2025
I have been excited about Legal Shield. I requested assistance from Legal Shield for mortgage company Primelending originator. I paid for consultation, MS.**.I could make my point clear, she didn't have all the documents. I asked her if I could get additional information and forward to her if I could fax number or mailing address. So, I forward my messages since they were not responding with additional information. As told to do so. No callback.
Another thing I was informed that they would find someone from county. 7 hours away and her office says if she has to represent you, you will pay for all travel expenses. Called Ross, again and spoke to several staff members. Then informed that we contacted 12 attorneys, to no avail. And was informed that because no- money, no attorney.
Okay next issue have I need a letter sent Bollinger, slip and fall, at Walmart. 2020, 2021 car accident he ignored for two years, found out he had settled the car accident first couple months. I also found out he playes golf WITH corporate Sams,/ Walmart ANNUAL GOLF TOURNAMENTS. I was told an attorney would contact me. If they are calling me NO NAME, (NO ANSWER). They sent me a message that someone would be calling no one called.
Robert, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 11, 2025
Mrs. James L **.
Sherri, thank you for sharing your experience with us. We’re so glad to hear that your LegalShield Provider Lawyer's advice was helpful and that you felt supported throughout this challenging situation. Please know we’re here if you need any further guidance.
Reviewed Sept. 11, 2025
I had a questions about canceling a timeshare which has long been paid off. Since this timeshare is in Virginia the rules are different. The person I talked to confirmed what my suspicion was in trying to get out of this timeshare.
Cora, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued member of LegalShield and for sharing your wonderful experience.
Reviewed Sept. 11, 2025
They deliver the correspondences between the parties very well and on time, giving me enough time to respond. I highly recommend them to anyone who needs legal help. I am very satisfied with their services and followups.
Peninah, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued member of LegalShield and for sharing your wonderful experience.
Reviewed Sept. 11, 2025
My current encounter with the Legal Shield attorney assigned to me has left me somewhat uncertain. I would have preferred if the attorney had explained more about the matter or at least, checked that I understood what I was involved in. I am now in a waiting mode, not sure if waiting is the best course to take. I am left to wonder if he fully understood the materials that I provided; I certainly did not, since it seemed to be a legal document in full legal language. WHAT IS A "UCC LIEN NOTICE AND NOTICE OF POWER OF ATTORNEY GRANTED BY MERCHANT.." I am a layman NOT a lawyer.
Hayden, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 11, 2025
I received great and expedient responses to my legal need. Lawyer Mabe listened to my concerns and took care of the matter by issuing a letter on my behalf to the party involved. I received immediate response from the individual.
Bruce, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued member of LegalShield and for sharing your wonderful experience.
Reviewed Sept. 11, 2025
Phil did an amazing job and helped me through my process of my issue. The outcome was better than what I thought and I thoroughly appreciate his services. Thank you so much, Phil. I will continue to use your services as needed, and I am glad that I can text or email questions. Thank you again.
Haley, thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever legal assistance is needed.
Reviewed Sept. 11, 2025
Nathalie was so helpful with my case with the apartment complex that my daughter was at last year. I could not have been so grateful for the letter that was written. It really help with my stress and my daughter stress. Sometime we don't know what to do in issue like this when some company is trying to take money from us.
Kathy **
Kathy, thanks for your kind words. We're thrilled to hear that your experience surpassed your expectations and that we could deliver positive results on your behalf. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed Sept. 11, 2025
So far I am impressed with Legal Shield. There has been no pressure, and outstanding is this service. Nothing has been asked/demanded and I am at peace. This experience has been nothing but great. KUDOS.
Wanda, thanks for sharing your experience with us. It's wonderful to hear how helpful your LegalShield Provider Lawyer was, providing thorough assistance that went above and beyond your expectations. We're here to support you whenever you need us.
Reviewed Sept. 10, 2025
This company is a scam. Don't use them for anything. They screwed up my trust which was supposed to be included in my subscription and it now has to be redone. The attorney did the trust his way. Didn't even mention any risks or that there were alternate ways of doing things. He then referred me out to another firm that wants to charge me $3k to fix it!
Christopher, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 3, 2025
Waste of money. So called lawyers. Whenever I need help they left me stranded. Poor customer. Used them in the past. Very disappointing. Useless customer service. Buyer beware. Don’t use their useless services.
Brian, we’re sorry to hear about your past experience with us and that you felt unsupported when you needed help. That’s never the outcome we want for our members. While we see your membership ended some time ago, your feedback is still valuable and will be shared with our team as we continue to improve our services. We wish you the best moving forward and appreciate you taking the time to share your perspective.
Reviewed Aug. 15, 2025
I had a problem with a local Lexus dealership. Legal Shield got me in touch with an attorney that was knowledgeable about automotive and consumer issues. He responded quickly and now we are awaiting a response from the defendant’s attorney.
Daivd, Thank you for sharing your positive experience with us. We’re grateful for your trust in our team and are committed to supporting you every step of the way. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed Aug. 15, 2025
I called and talked to Elizabeth and she was very helpful. We are putting our wills and other end-of-life documents together and I found Elizabeth to extremely helpful and informative on what I needed and how the law works here in GA.
Robert, thank you for sharing your experience. We're delighted to hear that your LegalShield Provider Lawyer offered you such helpful and informative support as you prepare important legal documents. Should you need further assistance, please feel free to reach out.
Reviewed Aug. 14, 2025
Recently I was threatened by a collecting agency that the bill was not supposed to be. Joe ** attorney advices me clearly and assertively, that release my anxiety immediately. My membership fee paid worthy!
Soohie, thank you for sharing your experience. We're glad to hear that LegalShield Provider Lawyer's clear and assertive advice helped reduce your anxiety regarding the unexpected collection notice. It's gratifying to know that your membership investment proved valuable and effective when it mattered most. If you require additional assistance, please feel free to reach out to us. We are here to help.
Reviewed Aug. 14, 2025
I have been a member for over 20 years and I would recommend d this resource to anyone. You may not need any legal advice on a regular basis however it is good to have the resource. I love that no matter where I go and what I do I can legal advice no matter what.
Debbie, thank you for your kind words and for being a loyal member for over 20 years. We're delighted to hear that you appreciate the continuous support and legal advice provided by your LegalShield Lawyers. It’s fantastic know that our services have positively influenced your recommendations. If you ever need further assistance, our team is always here to help.
Reviewed Aug. 14, 2025
I Called in regards to concern over my rental property. They responded immediately when I mentioned it’s emergency. The attorney gave me his name and ask me to reach out again if I still have concern or if the problem escalated and did not resolve. And sure enough, I called again and he listened. I felt someone have my back and I’m not alone in this matter. It’s good to feel safe, especially in legal matters.
Gus, thank you for sharing your positive experience. It's rewarding to know that you felt supported during a crucial time. We're glad our team responded promptly and provided the assistance that met your needs. If you have any further questions or need assistance, don't hesitate to reach out.
Reviewed Aug. 14, 2025
I had a phone session with Ms. ** of Parker Stanbury on Friday August 1, 2025. She explained the Small Claims Court procedures to me. She listened to my questions and addressed my concerns. I felt much better after the consultation.
Mark, thanks for the kind words. We're delighted to hear that your LegalShield Provider Lawyer provided clear explanations of the Small Claims Court procedures and addressed your concerns with care. It's wonderful to know that the consultation helped ease your apprehensions. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help whenever you need us.
Reviewed Aug. 14, 2025
There's nothing like having this legal services available whenever you need their services. I've called many times with legal questions and the attorneys were always helpful. By having this service, I was able to face many situations with courage and I was confident with my decisions, because I had spoken to an attorney before I took any action.
Shaun, thank you for sharing your experience with us. We are delighted to hear that our team's services have provided the confidence you needed to navigate various situations successfully. Please feel free to reach out if you need further assistance. We appreciate you choosing us.
Reviewed Aug. 5, 2025
I liked the Will that Legal Shield prepared for me much better than the one I had before. The attorneys that prepared the Will were very good at it and they were very knowledgeable about preparing Wills.
Eunice, thank you for sharing your positive experience with us. We're delighted that your LegalShield Provider Lawyer provided a Will that met and exceeded your expectations. Should you have any more questions in the future, we are always here to assist. Thanks for being a valued member.
Reviewed July 27, 2025
The promoters will promote any way they can...including break the law. There a huge team called Team Pinnacle which promote through Zoom call. Zoom terms of service say no multi level marketing....You have get special letter if decide to allow you do it.. When confronted with this information they just kick user and continue to do their presentation.
We appreciate you taking the time to share your detailed concern regarding the promotion practices. We have notified the appropriate department. Thanks again for your feedback, which allows us to improve.
Reviewed July 25, 2025
Yes, I would recommend to a friend.
Laverne, we're thrilled to hear that you would recommend our service to friends. Thank you for your positive feedback. If there's anything else you need or any questions you have, please feel free to reach out. We're here to help.
Reviewed July 20, 2025
They are a complete fraud! They will trap you in a membership that will be close to impossible to cancel. The attorney they referred me to did everything possible to avoid helping me. They didn't even send a letter on my behalf. When you try to contact them, they don't answer emails and just completely ignore you. I'm still trying to cancel my membership and they just keep charging me.
Ana, thank you for your feedback. We can help by providing you with the info you need and some clarification. We are sorry that you are choosing to lose your affordable legal services. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@pplsi.com with your name, membership number, and phone number and requesting to cancel the membership. If you have further questions, want to verify that your request was received, or would like to speak to someone directly on this matter, please get in touch with our Customer Care Team at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Please note, if you have acquired a membership through your employer, it is strongly suggested that you also notify your Human Resources department of this request. Thank you.
Reviewed July 19, 2025
I like the fact that my lawyer was directly in communication with the property owner, but a screw is not a lock for a window, plus the mail that was sent out to me I never received. That's why I prefer emails instead. Thank You for all of your help. Ms. Michelle A **
Michelle, thank you for sharing positive feedback. We are thrilled that our team is providing you with excellent service. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed July 19, 2025
So far so good. I'm very pleased.
Yenanne, thank you for sharing. We are thrilled that our team is providing you with excellent service. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed July 18, 2025
They have helped us tremendously with our case. We love the attitude and how quickly they solved the problem. We will recommend them to everyone.👍😁
Julie, thank you for the positive feedback. We're delighted to hear about your successful experience, and we look forward to assisting you whenever needed. Thanks for choosing us.
Reviewed July 18, 2025
This is my second review for your company. I am very satisfied with everything that you’ve done. I will and have recommended your company to everyone I can. I will continue to keep you on board until I’m sure all my legal issues are resolved. I may need you in the future for a probate case.
Brenda, thank you for the positive feedback. We're delighted to hear about your successful experience, and we look forward to assisting you whenever needed. Thanks for choosing us.
Reviewed July 18, 2025
Legal Shield has helped me with numerous issues that face the average American on a daily basis. Good legal advice with letters written to protect its clients rights. I would definitely recommend them. I've been with them for years...
Remaly, thank you for sharing your experience with us. It's wonderful to hear how helpful your LegalShield Provider Lawyer was, providing thorough assistance that went above and beyond your expectations. We're here to support you whenever you need us.
Reviewed July 18, 2025
Lawyer checked into the law/city regulation and informed there was nothing we could do about it.
Madeleine, thank you for sharing. We are honored to protect your rights. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed July 17, 2025
My recent experience with Legal Shield, was great. I was informed and enlightened about my legal situation. She filled in the void and calm me down with my frustration about my decision. This had been a very helpful experience. I value Legal Shield. Great Lawyers at your fingertips….
Henry, thank you for sharing your experience with us. It's wonderful to hear how helpful your LegalShield Provider Lawyer was, providing thorough assistance that went above and beyond your expectations. We're here to support you whenever you need us.
Reviewed July 17, 2025
Prompt, professional service - I needed to update (draw a new one) will. Following my emailed request, I received the new will within 10 days or so.
Richard, thank you for the positive feedback. We're delighted to hear about your successful experience, and we look forward to assisting you whenever needed. Thanks for choosing us.
Reviewed July 17, 2025
I received a follow-up call in a timely manner and was provided with the information I needed.
Lynne, thank you for sharing your experience with us. It's wonderful to hear how helpful your LegalShield Provider Lawyer was. We're here to support you whenever you need us.
Reviewed July 17, 2025
They return calls in a timely manner. The attorney was so helpful to me. I am so happy I joined LegalShield.
Jacquelyn, thanks for the kind words. We are thrilled that our team is providing you with excellent service. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed July 17, 2025
I've always been greatly helped and impressed by the advice and help we get from our legal team. My only critique is the response time. LegalShield's app has options for how soon we'd like a response, but it's always much, much later than whatever option we pick.
Paul, thank you for the positive feedback. We're delighted to hear about your successful experience, and we look forward to assisting you whenever needed. Thanks for choosing us.
Reviewed July 17, 2025
As usual, I felt like the only client they have. Quick to answer all my questions and responses was much faster than I expected. Thank you!!!
Randy, thanks for the kind words. We are thrilled that our team is providing you with excellent service. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed July 8, 2025
Michael ** was exceptionally helpful and thorough concernng hearing and then researching my situation. Michael did much more than the attorney I actually hired to deal with a fraud issue I dealt with in 2022.
Brian, thank you for sharing your experience with us. It's wonderful to hear how helpful your LegalShield Provider Lawyer was, providing thorough assistance that went above and beyond your expectations. We're here to support you whenever you need us.
Reviewed June 26, 2025
Too good to be true. They are not going to help. Traditional way is better (at least you can speak with a lawyer). I cannot stand wasting my time like that: I didn’t even get a chance to talk with the lawyer.!
Elena, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed June 22, 2025
Legalshield is a scam. They kick people when they are already down. I joined and paid membership for months to try to get help with a bad landlord. They did nothing but take my money. I called and cancelled my membership, I couldn't afford it, but they still took my money. I've been trying to get a refund due to me canceling the month prior and I'm still fighting to get it. They make life harder for someone who has already lost everything. I paid thru PayPal and I can't figure out how to put that receipt on here.
Marsha, thanks for the feedback. We wanted to provide you with some clarification to help you get the support you need. LegalShield is a monthly legal subscription service that operates in a highly regulated industry, monitored by the FTC, and is most certainly not a scam. We are sorry you didn't feel our services were helpful for your needs and that you are choosing to lose your affordable legal services. LegalShield is a monthly legal subscription service, and our members have the right to cancel at any time. We have confirmed that your membership is cancelled. If you have any further questions, you can contact our Customer Care Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed June 20, 2025
I loved the service I received. It was fast and professional.
Robin, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. We look forward to assisting you whenever needed.
Reviewed June 19, 2025
Service is really helpful. You can have all the questions responded with good explanation. Really informative. I will keep using it for others matters. Thanks for your help.
Miguel, thank you for your wonderful review. We’re thrilled to hear that our team has been helpful and that all your questions were thoroughly answered. We look forward to continuing to support you with any other matters you need help with. Thank you for choosing us.
Reviewed June 19, 2025
I have been non-stop spammed by this company over a month after I have cancelled my contract. Originally I would've given 5 stars but this is incredibly annoying to have almost daily emails from something I no longer use.
Andrew, thanks for the feedback, as it allows us to improve. We have notified the correct departments. We look forward to supporting you if you use our services again.
Reviewed June 19, 2025
My problem was given the most professional and timely manner that you could ask for.
Frank, thank you for sharing your feedback with us. We’re pleased to know that your legal issue was handled with professionalism and efficiency. If there's anything more we can do to further assist, please don't hesitate to let us know.
Reviewed June 19, 2025
Makes life so much easier. They let me talk and talk. Explained the options I had. I felt they was my army I was the king that needed to have things told to me that I would understand. Since having these people I think my life is gonna be a lot better. My prayers are being answered.
David, thanks for your kind words. We're thrilled to hear that your experience surpassed your expectations and that we could deliver positive results on your behalf. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed June 19, 2025
Highly recommended to many friends already. Excellent service.
Jacqueline, we greatly appreciate your feedback and are so pleased to hear that you find our service excellent. Your support means a lot to us, and we're thrilled to have made a positive impression. Thanks for being a valued member of LegalShield.
Reviewed June 19, 2025
I’m member for more than 20 years. I have been using prepaid legal service many times. They are great professionals.
Nucky, thank you for your wonderful feedback. We're thrilled to have been part of your journey for over 20 years and delighted that you've had consistently positive experiences with our services. We're dedicated to continuing to offer you the reliable support you value so highly.
Reviewed June 19, 2025
This was so much easier than I thought it would be. The attorney was excellent. I explained what I wanted, he explained how to accomplish it and when I saw the draft I was very happy. He wrote it perfectly. No changes necessary. That means he listened, understood and gets an A+. Thanks for sending him to me.
Mare, thanks for your kind words. We're thrilled to hear that your experience surpassed your expectations and that we could deliver positive results on your behalf. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed June 19, 2025
Great service. Lawyer was clearly knowledgeable about my issue. Thanks
Willie, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for sharing your experience with us.
Reviewed June 18, 2025
I have been a Legal Shield member since 10-15 years before it was called Legal Shield. When I joined it was called Pre-Paid Legal. So I have had years of experience with them. I liked it better when the “extra service” were not included which tripled my cost and I don’t use the “extra services”. The legal help I have received over the years has been fantastic.
Gail, thanks for the review. We appreciate and value your feedback. If you would like to discuss other membership options to help you obtain a more affordable membership, our team would be happy to help. You can contact our Customer Care Team directly at (800)-654-7757 between 7-7 CST Monday-Friday. Thank you for being a valued member.
Reviewed June 18, 2025
Yes I would recommend a friend to LegalShield because, they're here for you when you need them.
Annette, thank you for your wonderful feedback. We're delighted to hear that you're enjoying your membership. We appreciate your recommendation and look forward to continuing to support your needs. Thanks for choosing us.
Reviewed June 18, 2025
Legal Shield staff are helpful and they care. They are patient. Making sure you understand. I would definitely recommend Legal Shield to anyone in need of legal help.
Madeline, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed June 18, 2025
My interview was aboveboard. My attorney helped me define issues and provided explanations past what she was there to help me with so I can be on-track. Very patient.
Lorin, thank you for your thoughtful words. We are glad that our team was able to provide guidance that truly made a difference in your situation. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Reviewed June 18, 2025
Very impressed with the service. Call taker was pleasant, got all my info correctly. Attorney called and wrote 2 great letters for me that got me a response. Glad I have LegalShield!
Elizabeth, thanks for the glowing review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.
Reviewed June 18, 2025
Yes I have told many about your service.
Linda, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for being a valued member.
Reviewed June 18, 2025
You guys are great. You have always given me great advice and have clearly answered all my questions and concerns. I have recommended you to friends and family. Thank you all!!!
Scott, we appreciate your kind words and are glad our team could make this process smoother for you. We're glad to hear you would recommend us, and we appreciate having you as a valued member.
Reviewed June 18, 2025
Clear, courteous and respectful.
Laurie, thanks for the review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed June 18, 2025
Excellent Service and Mr. ** Knowledge and Ability to Break down the Issue with what can be done and made it clear that this can be taken care of. He made me feel that I was Valued as a Client and he has called to check on the status that the Dental Clinic made an appeal to Blue Cross Blue Shield. Mr. ** represents this Law Firm with a Positive Approach.
Cynthia, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for being a valued member.
Reviewed June 17, 2025
LegalShield charged me $59.95 on April 9, 2025, I have never reached out to this company before and have no documentation of receiving any kind of services from them. By their own account, they have no membership associated with any of my information, but they did ask my over the phone for full 16 digits of my debit card which I have never had any reputable company ask for as means of identification. They issued the following additional charges to my account:
May 12th, 2025: $34.95
May 12th, 2025: $59.95
On Jun 2nd I received an unprompted refund for $69.90, which according to my bank was a combination of the two $34.95 charges combined and a separate refund of $59.95, leaving all but the initial charge of $59.95 refunded. I never reached out to LegalSheild to initiate a refund because I wasn't aware of these charges until 6/16, this company was charging and refunding my accounts on random dates over the span of almost two months without my knowledge or consent. I disputed the charge with my bank, in addition to a refund I want other consumers to be aware that this company is fraudulently conducting business and attempting to further collect sensitive information. For a company posing as legal advice you'd think they'd know better than to steal from people, but their long history of BBB claims against them shows a pattern of behavior that indicates otherwise.
Madison, thank you for reaching out. Our dedicated LegalShield Customer Care Team is ready to help. Please get in touch with them at (800)-654-7757 between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
Reviewed June 16, 2025
BEWARE! Earlier this month I signed up for Legal Shield and requested a document review of a 14 page document. Document reviews up to 25 pages are covered under my Legal Shield plan for no added charge. However, during my intake conversation with the assigned Attorney I was quoted a $500 fee to review the document! The document I wanted reviewed was a prenuptial agreement (Prenup) that had ALREADY BEEN PREPARED AND PRESENTED to me. As a separate benefit the Legal Shield contract indicates PREPARATION of a Prenup is covered only after 180 days of Legal Shield membership, but I did not need the lawyer to PREPARE the Prenup, I just needed the lawyer to REVIEW the Prenup document (that my fiancé presented to me) before I signed it. I am highly dissatisfied! I will cancel my membership and move on to a more reputable company.
Malia, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed June 16, 2025
Legal shield is horrible. I've been paying for 3 mo. Before I actually spoke with an attorney. I had to pay 650 just for a demand letter, I was told they would take my case, they were dragging their feet so I moved on. I really needed help so I tried it one more time and they told me 15,000 + like 200 per hr. I've wasted precious time & resources fooling around with legal shield their services are useless, all their attorneys are horrible, the receptionist are rude, this agency is a scam.
Carlos, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed June 12, 2025
DO NOT USE LEGAL SHIELD!! I was sued for an old debt. Their website says they handle civil defense, they write letters, they get you an attorney. They gave me the one attorney representing all of Arizona and New Mexico. That attorney called me four hours later and the first thing he said was to get a letter written I had to hire him. I explained that I have insurance that covers civil defense. He said my coverage would not cover it. I called Legal Shield. They informed me that clause 14 in their contract under civil defense states that if the attorney feels they cannot prevail then the only coverage is 25% off the attorney’s hourly rate. This is clearly a scam and goes against all of their false advertising. Do not even bother with their services.
Melissa, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed June 9, 2025
I am satisfied with my recent inquiries, I got a return call the same day.
Lydia, we're delighted to hear that you experienced timely and responsive service. Thank you for choosing us, and we're here to assist you whenever you need.
Reviewed June 4, 2025
I had this service back in the late 90’s and then it was great. It has officially gone downhill tremendously when I came back to my job. I signed back up and I’ve had to service for 15 years. I had to use them recently, and the lawyer who called me back would not let me speak and interrupted me every time I turned around and I got none of my questions answered
Ronald, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed May 30, 2025
LegalShield is great to have. I've been a customer for almost 10 years, it's awesome having a Attorney/law firm at your fingertips. I recently had an issue with a rideshare company/driver and LegalShield and their attorney were there for me. My attorney told me what to do and I did exactly that. The issue was resolved and I was happy. Thanks LegalShield.
Lucretia, thank you for sharing your wonderful experience with LegalShield. It's fantastic to hear that we've been able to serve you for nearly a decade and have met your needs when they mattered most. Thanks for choosing us.
Reviewed May 30, 2025
Thank you. I was very happy with the timely response. Of an attorney returning my call, inquiry concerning patenting products and I look forward to working with Legal shield attorneys on many matters in the future.
Angie, we're very pleased to learn about your positive experience with our team. Thank you for your trust in us. We're excited to continue working with you on future matters and are here to assist whenever you need. Thanks for being a valued member.
Reviewed May 29, 2025
I subscribed to LegalShield on and off for over a decade for both business and personal legal services. The business side I've had good experiences with, but the personal side is the reason for this one-star rating review. I called for a consult with an elder care attorney and he was not helpful, didn't understand my situation and actually gave me bad advice which made the situation worse not better. If it had not been his area, he should have referred me to another attorney. He didn't try and understand my situation, didn't ask questions and ultimately gave me bad advice. I'll never subscribe to this service again.
Dana, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed May 23, 2025
Quick and thorough
Robert, thank you for sharing your experience with us. We're delighted to hear that the service you received was both quick and thorough. We are looking forward to continuing to support you in the future.
Reviewed May 23, 2025
The attorney explained everything very clearly. He is very knowledgeable.
Raul, thank you for sharing your experience with us. We value providing you with the highest level of service and clarity, and we're pleased to see this reflected in your positive feedback. We appreciate your support and look forward to assisting you in the future.
Reviewed May 22, 2025
The representative was compassionate about my needs. The lawyer that they assigned me was also knowledgeable and gave me some valuable information for the near future. I will definitely keep my service with Legal Shield.
Jennifer, thank you for sharing your experience. We are thrilled to hear you found our representative compassionate and your assigned lawyer knowledgeable and helpful. We're grateful for your trust in LegalShield and look forward to servicing your legal needs.
Reviewed May 22, 2025
Lawyer Phillip ** was always responsive with clear advice. His guidance was crucial to a positive result in my negotiations with seeking reasonable compensation for a slip and fall on Friday Harbor resort property.
John, thank you so much for sharing your positive experience. It’s wonderful to hear that our team was responsive and provided clear, crucial advice during your negotiations. We're delighted that this guidance led to a favorable outcome for you. If you need further assistance, please don’t hesitate to reach out.
Reviewed May 22, 2025
Mr Billy ** the lawyer was very helpful at a time of stress. I did recommend Legal Shield to family and friends
Tracy, thank you for sharing your positive experience! It's fantastic to hear that our team was able to provide help during a stressful time. We are truly grateful for your recommendations to your family and friends. Your support of LegalShield is greatly appreciated, and we look forward to continuing to serve your legal needs.
Reviewed May 22, 2025
Definitely, was assigned a representative quickly. Was called and discussed my concerns. Provided some recommendations. Was able to use the recommendations to make a decision and speaking with fellow co-workers about what information they retained from their attorneys.
Angie, thank you for sharing your experience. I'm glad to hear that you were able to quickly connect with a representative to discuss your concerns and receive valuable recommendations. If there's more support you need in the future, we're here to help!
Reviewed May 22, 2025
Very happy with the fast service. Thank you
Anna, thank you for your positive feedback. We're delighted to hear that you were very happy with the fast service. We appreciate you choosing us and look forward to continuing to meet your expectations.
Reviewed May 22, 2025
They are responsive to my legal needs. Each time I call my Legal Shield provider law firm DSK Law I get a call back within a day. I am paired with a knowledgeable attorney who asks me specific questions and tells me what else is needed.
Dr. Zimmerman, thank you for sharing your experience with us. We're delighted to hear that our team has been responsive and you have had positive interactions with your knowledgeable LegalShield provider lawyer. Providing specific, relevant advice and timely callbacks is an important aspect of the service we strive to provide with LegalShield. We appreciate your trust in us and look forward to continuing to support your legal needs effectively.
Reviewed May 22, 2025
Every time I called Legal Shield they have given me expert help. I’m happy with them. When I have a question or a problem they been there to answer it. Not always to my liking but it’s always professional.
Raymond, thank you for your feedback. We're pleased to hear that you've consistently experienced expert support from LegalShield and that our team has been prompt and professional in answering your questions or concerns. Thank you for your continued trust in our service, and we look forward to assisting you in the future.
LegalShield Company Information
- Social media:
- Company Name:
- LegalShield
- Company Type:
- Private
- Year Founded:
- 1972
- Formerly Named:
- Pre-Paid Legal Services, Inc.
- Address:
- 1 Prepaid Way
- City:
- Ada
- State/Province:
- OK
- Postal Code:
- 74820
- Country:
- United States
- Website:
- www.legalshield.com