LegalShield Reviews
formerly Pre-Paid Legal Services, Inc.
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About LegalShield
LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.
Visit www.legalshield.com- Serves individuals and businesses
- Unlimited legal advice
- 24/7 emergency legal assistance
- Limited services in Massachusetts
LegalShield Reviews
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- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 10, 2025
I am pleased to have selected the company. The result is prompt
Ruthie, thank you for sharing your positive experience with us. We’re thrilled to know that the promptness of our service met your expectations. Should you need any further assistance, please feel free to reach out. We're always here to help.
Reviewed Oct. 10, 2025
This last time LegalShield handled a request, the gentleman did a magnificent job -- professional and effective. He was great; sorry I don't have his name handy. Before that I had been with LegalShield (Parker-Stanbury) for about 25 years. In the past 25 years all my requests were about every other year and they were sloppy and ineffective -- except once, about ten years ago. I continued to stay with LegalShield in the event I would have a tax audit. (I had been audited twice before LS; both perfectly clear.) So I stayed. But this gentleman was professional, prompt, effective and explain everything step by step. (I had a program to fix my washer. I had been waiting FOUR MONTHS, requiring me to go to a laundromat each time.) He got a new washing machine to replace the broken one. Thank you. He did good work.
Ted, thanks for sharing your experience with us. We are glad to hear that you are satisfied with your LegalShield Law Firm. We are here to help if you encounter any issues again; please don't hesitate to reach out. Thanks for being a valued member.
Reviewed Oct. 10, 2025
Safety net for me and my family.
Detrich, thanks for the glowing review. We are delighted to know that our services offer a safety net for you and your family. Should you need any further assistance or have questions, please don't hesitate to reach out. We are here to help provide continued peace of mind. Thanks for being a valued member.
Reviewed Oct. 10, 2025
The attorney I spoke with contacted me within a couple of hours which was quick. She was knowledgeable and patient with me and my issue and I appreciate that. I've been a client for many years and will remain a client and use the resources for my family as well.
Tanisha, thank you for sharing your experience with us. We are delighted to hear that our LegalShield Lawyer was able to provide the knowledgeable and patient assistance you deserve. It's wonderful to know that your many years as a satisfied client are continuing, and we are grateful for the value you see in our services for your family. Thank you for being a valued member.
Reviewed Oct. 9, 2025
My lawyer has been very helpful in guiding me in the right direction. The representative that first answers your call is very courteous. Overall an A+
Karen, thanks for the glowing review. We are thrilled that you are enjoying your membership. Thanks for sharing your experience with us and for being a valued member.
Reviewed Oct. 9, 2025
I think everyone should become a member of LegalShield. Things happen in life, and life will catch you on the blind side. This is where LegalShield can provide you with that extra set of eyes in regards to legal advice. The lawyers who work at LegalShield are very educated, knowledgeable, and professional about all legal matters. They assist the clients in a professional and timely manner. They will even stand by you in court if the legal issue gets to that point, but for the most part they are able to stop legal issues before they enter the court room.
The associates that work for them are nice, respectful, and knowledgeable about legal issues as well. They take clear notes on what the client says over the phone, and they provide clear messages to the lawyers. Then the lawyers respond the the clients in a timely manner. This communication takes place through, text messages, emails, and phone calls. I rate LegalShield with a 5 star. The attorney-client relationship is built on confidential communication and trust. This is why I love LegalShield, and I have been a member with them for over 19 years. Their lawyers and administration have provided me and my family with so much knowledge about legal issues, through the years, and they have worked with me in solving many of these issues through legal representation. Many Thanks! LegalShield
Loreena, thank you for the positive feedback. We are happy to hear you are satisfied with your membership for so many years. We look forward to continuing to support you whenever legal assistance is needed.
Reviewed Oct. 9, 2025
This service is an absolute blessing to me. They have helped me with numerous issues that I have had. They respond in very fast, friendly and courteous.
Sherri, thank you for your thoughtful words. We are glad that our team was able to provide guidance that made a difference for you. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Reviewed Oct. 9, 2025
The lawyer was polite, positive and clear. Her recommendations were appreciated, and gave me the confidence to proceed.
Cindy, thanks for the positive feedback. We are happy to hear you are satisfied with your membership. We look forward to continuing to support you whenever legal assistance is needed.
Reviewed Oct. 9, 2025
Attorney ** was "spot-on" in her interpretation and a proposed resolution of our concern about Transamerica Corp.'s Prospectus advising their clients (us) of possible/potential risks of compromises of clients' personal data and possible/potential breaches of computer security. Thank you for your professional expertise and for all you do.
Dennis, thank you for your thoughtful words. We are glad that our team was able to provide guidance that made a difference for you. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Reviewed Oct. 9, 2025
They gave me excellent service. They helped as much as possible continue to do a great job
Andre, thanks for the positive feedback. We are happy to hear you are satisfied with your membership. We look forward to continuing to support you whenever legal assistance is needed.
Reviewed Oct. 9, 2025
My lawyer got back to me promptly. With good legal advice.
Raleigh, thank you for taking the time to share your positive feedback with us. We are delighted to hear that your LegalShield Lawyer responded promptly and provided valuable service. If you have any further questions or require assistance, please don’t hesitate to get in touch. Thanks for choosing us.
Reviewed Oct. 9, 2025
Good staff, very professional.
Ivy, thank you for sharing your feedback. We are pleased to hear that our team's professionalism made your experience enjoyable. If you need any assistance in the future, don't hesitate to reach out. Thanks for choosing us.
Reviewed Oct. 9, 2025
I have had pre-paid legal insurance for over 15 years now and it is the most affordable and convenient way to handle any kind of legal matter. I'm so grateful for the people at Davis Miles and the excellent services they have provided me over the years. I love being able to say, "I will check with my lawyer" and witness those who've attempted to harass or swindle me in some way...Completely back off and do the right thing. It is so wise to have this kind of service at your fingertips. AND, I have identity theft insurance too plus I'm redoing my Will with my partner and it's all included! I'm protected. Thank you!
Linda, thanks for the glowing review. We couldn't agree with you more. It's a good feeling knowing that you have a legal professional you can call whenever you have a legal question. It’s a privilege to support you, and we’re here whenever you need us. Thanks for being a valued member for over 15 years!
Reviewed Oct. 9, 2025
LegalShield has been great. I think the lawyers at DSK are excellent. If they don't know the answer, they research it and call me back. Love the service from both organizations.
Don, thank you for the positive feedback. We're thrilled to hear that your LegalShield Lawyers have met your expectations and provided the reliable support you need. We’re here whenever you need us, and we appreciate having the opportunity to assist you. Thanks for choosing us.
Reviewed Oct. 9, 2025
Friendly and professional staff.
Michael, thank you for sharing your positive feedback. We are delighted to hear that our team made your experience friendly and professional. Please feel free to reach out if you need any further assistance; we're here to help. Thanks for being a valued member.
Reviewed Oct. 9, 2025
Thank you for preparing our will and advanced directives. This was so nice to have this updated and I so appreciate your services. We have been with this company for 26 years and they continue to do an outstanding job.
Diana, thank you so much for your continued trust and kind words over the years. We’re grateful to have you as a member and are committed to maintaining the exceptional experience you’ve come to expect. We are here to support you whenever needed. Thanks for being a valued member for 26 years!
Reviewed Oct. 9, 2025
The Legal Shield family, and that's what it is because they do really give one who is with them as a client is looked at and treated like family from the standpoint of fully listening to the client and their needs and formulating a plan of action with future needs and present remedies for the situation at hand, every case is different, and we all have issues we need help or advise on, its best to call my legal shield advocate to run by them questions I have about my case or question, and thus far they have diligently came to my assistance with whatever was needed on and for my behalf, they are on my side when I need it.
Marc, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service. Thanks for being a valued member.
Reviewed Oct. 9, 2025
Very good experience as usual. The attorney answered all my questions and gave me excellent advice.
Hector, thank you for sharing your experience with us. We're delighted to hear that your LegalShield Lawyer was able to answer all your questions and provided excellent service. Please reach out if you need further assistance; we're here to help. Thanks for choosing us.
Reviewed Oct. 6, 2025
I was very pleased how quickly and easy to get a will processed. I thought it would be a more complicated process. I'm glad it's done now. I feel at ease that my wishes are now actually officially communicated.
Gaylene, thank you for sharing your experience. We're thrilled to hear how quick and easy it was to complete the process and to know that it brought you peace of mind. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help whenever you need us.
Reviewed Oct. 1, 2025
After attending a webinar on wills, I contacted my Legal Shield provider and asked if they would review my current will and advise me of anything I should do. As a result of the review, it was recommended I prepare new legal documents. I completed the questionnaire and received the new Will and related documents in a few days. I reviewed the material, completed the necessary parts, recruited a couple of witnesses, found a notary and completed the process. This took about a month after receiving the documents, but all things in due time. All went well and the process is now completed.
Larry, thank you for sharing your experience. We are thrilled to hear that the process went smoothly and that you are satisfied with your new legal documents. If you have any further questions or require assistance in the future, please don't hesitate to reach out. Thanks for being a valued member.
Reviewed Sept. 29, 2025
Updated on 09/30/2025: I received general message response for this review from LegalShield to tell me to contact customer care by phone and they would give me details if needed as I feel this is an error. When contacting the general customer care the agent said there are no details, then I asked for a manager, and agent wasn't able to transfer me. I wonder how often this happens to people with this company. ?
Original Review: I received a cancellation notice from Legal Shield. I have paid my monthly premiums regularly. They have sent a general response and every time I call to find out why my membership was cancelled after being a member since 2007/2008 they only tell me it was a business option according to a section J in the contract when you sign up general response and not indicating which part of section J that it was determined to cancel my account. Legal Shield does not provide you with which reasons under section J general statement? So you don't know what happened to cause the cancellations, payment problem or other?.
I would expect to be provided the details reason under Section J for my cancellation so that I can understand why after after the amount of time being a member. Is this an abnormal question and what reasoning could there be of why the Legal Shield does not provide me with or communicate the specifics to the consumer who has been a long time member or even any type of member should be given the reason within which Section J, business option was taken to cancel. I am concerned how or what was discussed to cause my cancellation.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Customer Care team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
Reviewed Sept. 15, 2025
This is the final straw. I attempted to utilize LegalShield's service for prepaid legal assistance to aid us in obtaining a report and resolving our stolen car and burglary case. Unfortunately, they failed to provide adequate support. LegalShield partnered with subpar law firms that neglected their duties and failed to provide satisfactory services to clients like myself, rendering the situation untenable. It is not worthwhile to waste your money on these ineffective and unreliable services! If I were in your shoes, I wouldn’t tolerate this level of service anymore; instead, I would seek excellent assistance elsewhere for comprehensive case support!!!!
Thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Customer Care at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Customer Care Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Sept. 12, 2025
Our experience has been everything we hoped it would be. Professional all through the process. Brenda has been exceptional to work with since we were on vacation trying to maneuver all the steps and information needed.
Jim, thank you for sharing your positive experience. We’re grateful for your trust in our team and are committed to supporting you every step of the way. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed Sept. 12, 2025
Quick response, super knowledgeable, took the time to explain everything I needed in ways I could understand. Sent links to appropriate resources I could use to complete the tasks I needed to do and left her contact information if I needed more information.
Larry, thank you for your thoughtful words. We are glad that our team was able to provide guidance that made a difference in your situation. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Reviewed Sept. 12, 2025
I received the info I requested in a timely and professional manner. Thank you and color me satisfied.
Gary, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Updated review: Sept. 15, 2025
Thank you for contacting me with an attorney.
Original Review: Sept. 11, 2025
I have been excited about Legal Shield. I requested assistance from Legal Shield for mortgage company Primelending originator. I paid for consultation, MS.**.I could make my point clear, she didn't have all the documents. I asked her if I could get additional information and forward to her if I could fax number or mailing address. So, I forward my messages since they were not responding with additional information. As told to do so. No callback.
Another thing I was informed that they would find someone from county. 7 hours away and her office says if she has to represent you, you will pay for all travel expenses. Called Ross, again and spoke to several staff members. Then informed that we contacted 12 attorneys, to no avail. And was informed that because no- money, no attorney.
Okay next issue have I need a letter sent Bollinger, slip and fall, at Walmart. 2020, 2021 car accident he ignored for two years, found out he had settled the car accident first couple months. I also found out he playes golf WITH corporate Sams,/ Walmart ANNUAL GOLF TOURNAMENTS. I was told an attorney would contact me. If they are calling me NO NAME, (NO ANSWER). They sent me a message that someone would be calling no one called.
Robert, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 11, 2025
Mrs. James L **.
Sherri, thank you for sharing your experience with us. We’re so glad to hear that your LegalShield Provider Lawyer's advice was helpful and that you felt supported throughout this challenging situation. Please know we’re here if you need any further guidance.
Reviewed Sept. 11, 2025
I had a questions about canceling a timeshare which has long been paid off. Since this timeshare is in Virginia the rules are different. The person I talked to confirmed what my suspicion was in trying to get out of this timeshare.
Cora, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued member of LegalShield and for sharing your wonderful experience.
Reviewed Sept. 11, 2025
They deliver the correspondences between the parties very well and on time, giving me enough time to respond. I highly recommend them to anyone who needs legal help. I am very satisfied with their services and followups.
Peninah, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued member of LegalShield and for sharing your wonderful experience.
Reviewed Sept. 11, 2025
My current encounter with the Legal Shield attorney assigned to me has left me somewhat uncertain. I would have preferred if the attorney had explained more about the matter or at least, checked that I understood what I was involved in. I am now in a waiting mode, not sure if waiting is the best course to take. I am left to wonder if he fully understood the materials that I provided; I certainly did not, since it seemed to be a legal document in full legal language. WHAT IS A "UCC LIEN NOTICE AND NOTICE OF POWER OF ATTORNEY GRANTED BY MERCHANT.." I am a layman NOT a lawyer.
Hayden, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 11, 2025
I received great and expedient responses to my legal need. Lawyer Mabe listened to my concerns and took care of the matter by issuing a letter on my behalf to the party involved. I received immediate response from the individual.
Bruce, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued member of LegalShield and for sharing your wonderful experience.
Reviewed Sept. 11, 2025
Phil did an amazing job and helped me through my process of my issue. The outcome was better than what I thought and I thoroughly appreciate his services. Thank you so much, Phil. I will continue to use your services as needed, and I am glad that I can text or email questions. Thank you again.
Haley, thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever legal assistance is needed.
Reviewed Sept. 11, 2025
Nathalie was so helpful with my case with the apartment complex that my daughter was at last year. I could not have been so grateful for the letter that was written. It really help with my stress and my daughter stress. Sometime we don't know what to do in issue like this when some company is trying to take money from us.
Kathy **
Kathy, thanks for your kind words. We're thrilled to hear that your experience surpassed your expectations and that we could deliver positive results on your behalf. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed Sept. 11, 2025
So far I am impressed with Legal Shield. There has been no pressure, and outstanding is this service. Nothing has been asked/demanded and I am at peace. This experience has been nothing but great. KUDOS.
Wanda, thanks for sharing your experience with us. It's wonderful to hear how helpful your LegalShield Provider Lawyer was, providing thorough assistance that went above and beyond your expectations. We're here to support you whenever you need us.
Reviewed Sept. 10, 2025
This company is a scam. Don't use them for anything. They screwed up my trust which was supposed to be included in my subscription and it now has to be redone. The attorney did the trust his way. Didn't even mention any risks or that there were alternate ways of doing things. He then referred me out to another firm that wants to charge me $3k to fix it!
Christopher, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Sept. 3, 2025
Waste of money. So called lawyers. Whenever I need help they left me stranded. Poor customer. Used them in the past. Very disappointing. Useless customer service. Buyer beware. Don’t use their useless services.
Brian, we’re sorry to hear about your past experience with us and that you felt unsupported when you needed help. That’s never the outcome we want for our members. While we see your membership ended some time ago, your feedback is still valuable and will be shared with our team as we continue to improve our services. We wish you the best moving forward and appreciate you taking the time to share your perspective.
Reviewed Aug. 15, 2025
I had a problem with a local Lexus dealership. Legal Shield got me in touch with an attorney that was knowledgeable about automotive and consumer issues. He responded quickly and now we are awaiting a response from the defendant’s attorney.
Daivd, Thank you for sharing your positive experience with us. We’re grateful for your trust in our team and are committed to supporting you every step of the way. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed Aug. 15, 2025
I called and talked to Elizabeth and she was very helpful. We are putting our wills and other end-of-life documents together and I found Elizabeth to extremely helpful and informative on what I needed and how the law works here in GA.
Robert, thank you for sharing your experience. We're delighted to hear that your LegalShield Provider Lawyer offered you such helpful and informative support as you prepare important legal documents. Should you need further assistance, please feel free to reach out.
Reviewed Aug. 14, 2025
Recently I was threatened by a collecting agency that the bill was not supposed to be. Joe ** attorney advices me clearly and assertively, that release my anxiety immediately. My membership fee paid worthy!
Soohie, thank you for sharing your experience. We're glad to hear that LegalShield Provider Lawyer's clear and assertive advice helped reduce your anxiety regarding the unexpected collection notice. It's gratifying to know that your membership investment proved valuable and effective when it mattered most. If you require additional assistance, please feel free to reach out to us. We are here to help.
Reviewed Aug. 14, 2025
I have been a member for over 20 years and I would recommend d this resource to anyone. You may not need any legal advice on a regular basis however it is good to have the resource. I love that no matter where I go and what I do I can legal advice no matter what.
Debbie, thank you for your kind words and for being a loyal member for over 20 years. We're delighted to hear that you appreciate the continuous support and legal advice provided by your LegalShield Lawyers. It’s fantastic know that our services have positively influenced your recommendations. If you ever need further assistance, our team is always here to help.
Reviewed Aug. 14, 2025
I Called in regards to concern over my rental property. They responded immediately when I mentioned it’s emergency. The attorney gave me his name and ask me to reach out again if I still have concern or if the problem escalated and did not resolve. And sure enough, I called again and he listened. I felt someone have my back and I’m not alone in this matter. It’s good to feel safe, especially in legal matters.
Gus, thank you for sharing your positive experience. It's rewarding to know that you felt supported during a crucial time. We're glad our team responded promptly and provided the assistance that met your needs. If you have any further questions or need assistance, don't hesitate to reach out.
Reviewed Aug. 14, 2025
I had a phone session with Ms. ** of Parker Stanbury on Friday August 1, 2025. She explained the Small Claims Court procedures to me. She listened to my questions and addressed my concerns. I felt much better after the consultation.
Mark, thanks for the kind words. We're delighted to hear that your LegalShield Provider Lawyer provided clear explanations of the Small Claims Court procedures and addressed your concerns with care. It's wonderful to know that the consultation helped ease your apprehensions. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help whenever you need us.
Reviewed Aug. 14, 2025
There's nothing like having this legal services available whenever you need their services. I've called many times with legal questions and the attorneys were always helpful. By having this service, I was able to face many situations with courage and I was confident with my decisions, because I had spoken to an attorney before I took any action.
Shaun, thank you for sharing your experience with us. We are delighted to hear that our team's services have provided the confidence you needed to navigate various situations successfully. Please feel free to reach out if you need further assistance. We appreciate you choosing us.
Reviewed Aug. 5, 2025
I liked the Will that Legal Shield prepared for me much better than the one I had before. The attorneys that prepared the Will were very good at it and they were very knowledgeable about preparing Wills.
Eunice, thank you for sharing your positive experience with us. We're delighted that your LegalShield Provider Lawyer provided a Will that met and exceeded your expectations. Should you have any more questions in the future, we are always here to assist. Thanks for being a valued member.
Reviewed July 27, 2025
The promoters will promote any way they can...including break the law. There a huge team called Team Pinnacle which promote through Zoom call. Zoom terms of service say no multi level marketing....You have get special letter if decide to allow you do it.. When confronted with this information they just kick user and continue to do their presentation.
We appreciate you taking the time to share your detailed concern regarding the promotion practices. We have notified the appropriate department. Thanks again for your feedback, which allows us to improve.
Reviewed July 25, 2025
Yes, I would recommend to a friend.
Laverne, we're thrilled to hear that you would recommend our service to friends. Thank you for your positive feedback. If there's anything else you need or any questions you have, please feel free to reach out. We're here to help.
Reviewed July 20, 2025
They are a complete fraud! They will trap you in a membership that will be close to impossible to cancel. The attorney they referred me to did everything possible to avoid helping me. They didn't even send a letter on my behalf. When you try to contact them, they don't answer emails and just completely ignore you. I'm still trying to cancel my membership and they just keep charging me.
Ana, thank you for your feedback. We can help by providing you with the info you need and some clarification. We are sorry that you are choosing to lose your affordable legal services. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@pplsi.com with your name, membership number, and phone number and requesting to cancel the membership. If you have further questions, want to verify that your request was received, or would like to speak to someone directly on this matter, please get in touch with our Customer Care Team at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Please note, if you have acquired a membership through your employer, it is strongly suggested that you also notify your Human Resources department of this request. Thank you.
Reviewed July 19, 2025
I like the fact that my lawyer was directly in communication with the property owner, but a screw is not a lock for a window, plus the mail that was sent out to me I never received. That's why I prefer emails instead. Thank You for all of your help. Ms. Michelle A **
Michelle, thank you for sharing positive feedback. We are thrilled that our team is providing you with excellent service. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed July 19, 2025
So far so good. I'm very pleased.
Yenanne, thank you for sharing. We are thrilled that our team is providing you with excellent service. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed July 18, 2025
They have helped us tremendously with our case. We love the attitude and how quickly they solved the problem. We will recommend them to everyone.👍😁
Julie, thank you for the positive feedback. We're delighted to hear about your successful experience, and we look forward to assisting you whenever needed. Thanks for choosing us.
Reviewed July 18, 2025
This is my second review for your company. I am very satisfied with everything that you’ve done. I will and have recommended your company to everyone I can. I will continue to keep you on board until I’m sure all my legal issues are resolved. I may need you in the future for a probate case.
Brenda, thank you for the positive feedback. We're delighted to hear about your successful experience, and we look forward to assisting you whenever needed. Thanks for choosing us.
Reviewed July 18, 2025
Legal Shield has helped me with numerous issues that face the average American on a daily basis. Good legal advice with letters written to protect its clients rights. I would definitely recommend them. I've been with them for years...
Remaly, thank you for sharing your experience with us. It's wonderful to hear how helpful your LegalShield Provider Lawyer was, providing thorough assistance that went above and beyond your expectations. We're here to support you whenever you need us.
Reviewed July 18, 2025
Lawyer checked into the law/city regulation and informed there was nothing we could do about it.
Madeleine, thank you for sharing. We are honored to protect your rights. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed July 17, 2025
My recent experience with Legal Shield, was great. I was informed and enlightened about my legal situation. She filled in the void and calm me down with my frustration about my decision. This had been a very helpful experience. I value Legal Shield. Great Lawyers at your fingertips….
Henry, thank you for sharing your experience with us. It's wonderful to hear how helpful your LegalShield Provider Lawyer was, providing thorough assistance that went above and beyond your expectations. We're here to support you whenever you need us.
Reviewed July 17, 2025
Prompt, professional service - I needed to update (draw a new one) will. Following my emailed request, I received the new will within 10 days or so.
Richard, thank you for the positive feedback. We're delighted to hear about your successful experience, and we look forward to assisting you whenever needed. Thanks for choosing us.
Reviewed July 17, 2025
I received a follow-up call in a timely manner and was provided with the information I needed.
Lynne, thank you for sharing your experience with us. It's wonderful to hear how helpful your LegalShield Provider Lawyer was. We're here to support you whenever you need us.
Reviewed July 17, 2025
They return calls in a timely manner. The attorney was so helpful to me. I am so happy I joined LegalShield.
Jacquelyn, thanks for the kind words. We are thrilled that our team is providing you with excellent service. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed July 17, 2025
I've always been greatly helped and impressed by the advice and help we get from our legal team. My only critique is the response time. LegalShield's app has options for how soon we'd like a response, but it's always much, much later than whatever option we pick.
Paul, thank you for the positive feedback. We're delighted to hear about your successful experience, and we look forward to assisting you whenever needed. Thanks for choosing us.
Reviewed July 17, 2025
As usual, I felt like the only client they have. Quick to answer all my questions and responses was much faster than I expected. Thank you!!!
Randy, thanks for the kind words. We are thrilled that our team is providing you with excellent service. If you have any questions or need assistance moving forward, please don’t hesitate to reach out.
Reviewed July 8, 2025
Michael ** was exceptionally helpful and thorough concernng hearing and then researching my situation. Michael did much more than the attorney I actually hired to deal with a fraud issue I dealt with in 2022.
Brian, thank you for sharing your experience with us. It's wonderful to hear how helpful your LegalShield Provider Lawyer was, providing thorough assistance that went above and beyond your expectations. We're here to support you whenever you need us.
Reviewed June 26, 2025
Too good to be true. They are not going to help. Traditional way is better (at least you can speak with a lawyer). I cannot stand wasting my time like that: I didn’t even get a chance to talk with the lawyer.!
Elena, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed June 22, 2025
Legalshield is a scam. They kick people when they are already down. I joined and paid membership for months to try to get help with a bad landlord. They did nothing but take my money. I called and cancelled my membership, I couldn't afford it, but they still took my money. I've been trying to get a refund due to me canceling the month prior and I'm still fighting to get it. They make life harder for someone who has already lost everything. I paid thru PayPal and I can't figure out how to put that receipt on here.
Marsha, thanks for the feedback. We wanted to provide you with some clarification to help you get the support you need. LegalShield is a monthly legal subscription service that operates in a highly regulated industry, monitored by the FTC, and is most certainly not a scam. We are sorry you didn't feel our services were helpful for your needs and that you are choosing to lose your affordable legal services. LegalShield is a monthly legal subscription service, and our members have the right to cancel at any time. We have confirmed that your membership is cancelled. If you have any further questions, you can contact our Customer Care Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed June 20, 2025
I loved the service I received. It was fast and professional.
Robin, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. We look forward to assisting you whenever needed.
Reviewed June 19, 2025
Service is really helpful. You can have all the questions responded with good explanation. Really informative. I will keep using it for others matters. Thanks for your help.
Miguel, thank you for your wonderful review. We’re thrilled to hear that our team has been helpful and that all your questions were thoroughly answered. We look forward to continuing to support you with any other matters you need help with. Thank you for choosing us.
Reviewed June 19, 2025
I have been non-stop spammed by this company over a month after I have cancelled my contract. Originally I would've given 5 stars but this is incredibly annoying to have almost daily emails from something I no longer use.
Andrew, thanks for the feedback, as it allows us to improve. We have notified the correct departments. We look forward to supporting you if you use our services again.
Reviewed June 19, 2025
My problem was given the most professional and timely manner that you could ask for.
Frank, thank you for sharing your feedback with us. We’re pleased to know that your legal issue was handled with professionalism and efficiency. If there's anything more we can do to further assist, please don't hesitate to let us know.
Reviewed June 19, 2025
Makes life so much easier. They let me talk and talk. Explained the options I had. I felt they was my army I was the king that needed to have things told to me that I would understand. Since having these people I think my life is gonna be a lot better. My prayers are being answered.
David, thanks for your kind words. We're thrilled to hear that your experience surpassed your expectations and that we could deliver positive results on your behalf. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed June 19, 2025
Highly recommended to many friends already. Excellent service.
Jacqueline, we greatly appreciate your feedback and are so pleased to hear that you find our service excellent. Your support means a lot to us, and we're thrilled to have made a positive impression. Thanks for being a valued member of LegalShield.
Reviewed June 19, 2025
I’m member for more than 20 years. I have been using prepaid legal service many times. They are great professionals.
Nucky, thank you for your wonderful feedback. We're thrilled to have been part of your journey for over 20 years and delighted that you've had consistently positive experiences with our services. We're dedicated to continuing to offer you the reliable support you value so highly.
Reviewed June 19, 2025
This was so much easier than I thought it would be. The attorney was excellent. I explained what I wanted, he explained how to accomplish it and when I saw the draft I was very happy. He wrote it perfectly. No changes necessary. That means he listened, understood and gets an A+. Thanks for sending him to me.
Mare, thanks for your kind words. We're thrilled to hear that your experience surpassed your expectations and that we could deliver positive results on your behalf. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed June 19, 2025
Great service. Lawyer was clearly knowledgeable about my issue. Thanks
Willie, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for sharing your experience with us.
Reviewed June 18, 2025
I have been a Legal Shield member since 10-15 years before it was called Legal Shield. When I joined it was called Pre-Paid Legal. So I have had years of experience with them. I liked it better when the “extra service” were not included which tripled my cost and I don’t use the “extra services”. The legal help I have received over the years has been fantastic.
Gail, thanks for the review. We appreciate and value your feedback. If you would like to discuss other membership options to help you obtain a more affordable membership, our team would be happy to help. You can contact our Customer Care Team directly at (800)-654-7757 between 7-7 CST Monday-Friday. Thank you for being a valued member.
Reviewed June 18, 2025
Yes I would recommend a friend to LegalShield because, they're here for you when you need them.
Annette, thank you for your wonderful feedback. We're delighted to hear that you're enjoying your membership. We appreciate your recommendation and look forward to continuing to support your needs. Thanks for choosing us.
Reviewed June 18, 2025
Legal Shield staff are helpful and they care. They are patient. Making sure you understand. I would definitely recommend Legal Shield to anyone in need of legal help.
Madeline, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed June 18, 2025
My interview was aboveboard. My attorney helped me define issues and provided explanations past what she was there to help me with so I can be on-track. Very patient.
Lorin, thank you for your thoughtful words. We are glad that our team was able to provide guidance that truly made a difference in your situation. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Reviewed June 18, 2025
Very impressed with the service. Call taker was pleasant, got all my info correctly. Attorney called and wrote 2 great letters for me that got me a response. Glad I have LegalShield!
Elizabeth, thanks for the glowing review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.
Reviewed June 18, 2025
Yes I have told many about your service.
Linda, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for being a valued member.
Reviewed June 18, 2025
You guys are great. You have always given me great advice and have clearly answered all my questions and concerns. I have recommended you to friends and family. Thank you all!!!
Scott, we appreciate your kind words and are glad our team could make this process smoother for you. We're glad to hear you would recommend us, and we appreciate having you as a valued member.
Reviewed June 18, 2025
Clear, courteous and respectful.
Laurie, thanks for the review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed June 18, 2025
Excellent Service and Mr. ** Knowledge and Ability to Break down the Issue with what can be done and made it clear that this can be taken care of. He made me feel that I was Valued as a Client and he has called to check on the status that the Dental Clinic made an appeal to Blue Cross Blue Shield. Mr. ** represents this Law Firm with a Positive Approach.
Cynthia, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for being a valued member.
Reviewed June 17, 2025
LegalShield charged me $59.95 on April 9, 2025, I have never reached out to this company before and have no documentation of receiving any kind of services from them. By their own account, they have no membership associated with any of my information, but they did ask my over the phone for full 16 digits of my debit card which I have never had any reputable company ask for as means of identification. They issued the following additional charges to my account:
May 12th, 2025: $34.95
May 12th, 2025: $59.95
On Jun 2nd I received an unprompted refund for $69.90, which according to my bank was a combination of the two $34.95 charges combined and a separate refund of $59.95, leaving all but the initial charge of $59.95 refunded. I never reached out to LegalSheild to initiate a refund because I wasn't aware of these charges until 6/16, this company was charging and refunding my accounts on random dates over the span of almost two months without my knowledge or consent. I disputed the charge with my bank, in addition to a refund I want other consumers to be aware that this company is fraudulently conducting business and attempting to further collect sensitive information. For a company posing as legal advice you'd think they'd know better than to steal from people, but their long history of BBB claims against them shows a pattern of behavior that indicates otherwise.
Madison, thank you for reaching out. Our dedicated LegalShield Customer Care Team is ready to help. Please get in touch with them at (800)-654-7757 between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
Reviewed June 16, 2025
BEWARE! Earlier this month I signed up for Legal Shield and requested a document review of a 14 page document. Document reviews up to 25 pages are covered under my Legal Shield plan for no added charge. However, during my intake conversation with the assigned Attorney I was quoted a $500 fee to review the document! The document I wanted reviewed was a prenuptial agreement (Prenup) that had ALREADY BEEN PREPARED AND PRESENTED to me. As a separate benefit the Legal Shield contract indicates PREPARATION of a Prenup is covered only after 180 days of Legal Shield membership, but I did not need the lawyer to PREPARE the Prenup, I just needed the lawyer to REVIEW the Prenup document (that my fiancé presented to me) before I signed it. I am highly dissatisfied! I will cancel my membership and move on to a more reputable company.
Malia, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed June 16, 2025
Legal shield is horrible. I've been paying for 3 mo. Before I actually spoke with an attorney. I had to pay 650 just for a demand letter, I was told they would take my case, they were dragging their feet so I moved on. I really needed help so I tried it one more time and they told me 15,000 + like 200 per hr. I've wasted precious time & resources fooling around with legal shield their services are useless, all their attorneys are horrible, the receptionist are rude, this agency is a scam.
Carlos, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed June 12, 2025
DO NOT USE LEGAL SHIELD!! I was sued for an old debt. Their website says they handle civil defense, they write letters, they get you an attorney. They gave me the one attorney representing all of Arizona and New Mexico. That attorney called me four hours later and the first thing he said was to get a letter written I had to hire him. I explained that I have insurance that covers civil defense. He said my coverage would not cover it. I called Legal Shield. They informed me that clause 14 in their contract under civil defense states that if the attorney feels they cannot prevail then the only coverage is 25% off the attorney’s hourly rate. This is clearly a scam and goes against all of their false advertising. Do not even bother with their services.
Melissa, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed June 9, 2025
I am satisfied with my recent inquiries, I got a return call the same day.
Lydia, we're delighted to hear that you experienced timely and responsive service. Thank you for choosing us, and we're here to assist you whenever you need.
Reviewed June 4, 2025
I had this service back in the late 90’s and then it was great. It has officially gone downhill tremendously when I came back to my job. I signed back up and I’ve had to service for 15 years. I had to use them recently, and the lawyer who called me back would not let me speak and interrupted me every time I turned around and I got none of my questions answered
Ronald, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed May 30, 2025
LegalShield is great to have. I've been a customer for almost 10 years, it's awesome having a Attorney/law firm at your fingertips. I recently had an issue with a rideshare company/driver and LegalShield and their attorney were there for me. My attorney told me what to do and I did exactly that. The issue was resolved and I was happy. Thanks LegalShield.
Lucretia, thank you for sharing your wonderful experience with LegalShield. It's fantastic to hear that we've been able to serve you for nearly a decade and have met your needs when they mattered most. Thanks for choosing us.
Reviewed May 30, 2025
Thank you. I was very happy with the timely response. Of an attorney returning my call, inquiry concerning patenting products and I look forward to working with Legal shield attorneys on many matters in the future.
Angie, we're very pleased to learn about your positive experience with our team. Thank you for your trust in us. We're excited to continue working with you on future matters and are here to assist whenever you need. Thanks for being a valued member.
Reviewed May 29, 2025
I subscribed to LegalShield on and off for over a decade for both business and personal legal services. The business side I've had good experiences with, but the personal side is the reason for this one-star rating review. I called for a consult with an elder care attorney and he was not helpful, didn't understand my situation and actually gave me bad advice which made the situation worse not better. If it had not been his area, he should have referred me to another attorney. He didn't try and understand my situation, didn't ask questions and ultimately gave me bad advice. I'll never subscribe to this service again.
Dana, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed May 23, 2025
Quick and thorough
Robert, thank you for sharing your experience with us. We're delighted to hear that the service you received was both quick and thorough. We are looking forward to continuing to support you in the future.
Reviewed May 23, 2025
The attorney explained everything very clearly. He is very knowledgeable.
Raul, thank you for sharing your experience with us. We value providing you with the highest level of service and clarity, and we're pleased to see this reflected in your positive feedback. We appreciate your support and look forward to assisting you in the future.
Reviewed May 22, 2025
The representative was compassionate about my needs. The lawyer that they assigned me was also knowledgeable and gave me some valuable information for the near future. I will definitely keep my service with Legal Shield.
Jennifer, thank you for sharing your experience. We are thrilled to hear you found our representative compassionate and your assigned lawyer knowledgeable and helpful. We're grateful for your trust in LegalShield and look forward to servicing your legal needs.
Reviewed May 22, 2025
Lawyer Phillip ** was always responsive with clear advice. His guidance was crucial to a positive result in my negotiations with seeking reasonable compensation for a slip and fall on Friday Harbor resort property.
John, thank you so much for sharing your positive experience. It’s wonderful to hear that our team was responsive and provided clear, crucial advice during your negotiations. We're delighted that this guidance led to a favorable outcome for you. If you need further assistance, please don’t hesitate to reach out.
Reviewed May 22, 2025
Mr Billy ** the lawyer was very helpful at a time of stress. I did recommend Legal Shield to family and friends
Tracy, thank you for sharing your positive experience! It's fantastic to hear that our team was able to provide help during a stressful time. We are truly grateful for your recommendations to your family and friends. Your support of LegalShield is greatly appreciated, and we look forward to continuing to serve your legal needs.
Reviewed May 22, 2025
Definitely, was assigned a representative quickly. Was called and discussed my concerns. Provided some recommendations. Was able to use the recommendations to make a decision and speaking with fellow co-workers about what information they retained from their attorneys.
Angie, thank you for sharing your experience. I'm glad to hear that you were able to quickly connect with a representative to discuss your concerns and receive valuable recommendations. If there's more support you need in the future, we're here to help!
Reviewed May 22, 2025
Very happy with the fast service. Thank you
Anna, thank you for your positive feedback. We're delighted to hear that you were very happy with the fast service. We appreciate you choosing us and look forward to continuing to meet your expectations.
Reviewed May 22, 2025
They are responsive to my legal needs. Each time I call my Legal Shield provider law firm DSK Law I get a call back within a day. I am paired with a knowledgeable attorney who asks me specific questions and tells me what else is needed.
Dr. Zimmerman, thank you for sharing your experience with us. We're delighted to hear that our team has been responsive and you have had positive interactions with your knowledgeable LegalShield provider lawyer. Providing specific, relevant advice and timely callbacks is an important aspect of the service we strive to provide with LegalShield. We appreciate your trust in us and look forward to continuing to support your legal needs effectively.
Reviewed May 22, 2025
Every time I called Legal Shield they have given me expert help. I’m happy with them. When I have a question or a problem they been there to answer it. Not always to my liking but it’s always professional.
Raymond, thank you for your feedback. We're pleased to hear that you've consistently experienced expert support from LegalShield and that our team has been prompt and professional in answering your questions or concerns. Thank you for your continued trust in our service, and we look forward to assisting you in the future.
Reviewed May 22, 2025
My experience with Legal Shield has been informative and serves the purpose I had in mind for handling Legal matters that happen when you least expect them to. I have gotten very good legal advice that has made it clear to me what my next step should be and in a very timely manner. The service is accurate, has saved my family quite a few problems that could have gotten worse.
John, we're delighted to hear about your positive experience. It's great to know that our team has provided clarity and help in a timely manner, preventing issues before they can escalate. Thanks for sharing your feedback, and we're here to assist you and your family whenever needed.
Reviewed May 22, 2025
A local hospital sent a bill to collections, when the real problem all along was a coding dispute between the health care provider and the medical insurance company. Basically, they just were not talking to each other, and they decided to stick me with the bill that should have been completely covered. One letter from a LegalShield attorney solved the problem, and that simple solution more than paid for an entire year of LegalShield membership.
Timothy, thank you for sharing your experience. We're pleased to know that a LegalShield Provider Lawyer's intervention effectively resolved your problem. We appreciate your trust in LegalShield to handle this matter and are proud to offer valuable support when needed. Please do not hesitate to reach out to us if you need further assistance in the future.
Reviewed May 22, 2025
Great experience! I used LegalShield 2 different times. 2 separate incidents. Both times, everyone was helpful, on time with phone calls. Before hanging up they made sure I was comfortable with what we had accomplished. Awesome!! 👍
Judy, thank you for your wonderful feedback. It's fantastic to know that our team was promptly responsive and ensured you were comfortable with your outcomes. We appreciate your trust and look forward to serving you again in the future.
Reviewed May 22, 2025
My experience with LegalShield was awesome. I became a member and LegalShield found a lawyer that would take my case. They started preparing the case the same day I joined LegalShield. LegalShield gave me the confidence I needed. I was recommended to LegalShield and I'm glad I join LegalShield.
Kathleen, thank you so much for sharing your fantastic experience. Your kind words and recommendation mean a lot to us, and we're thrilled to have you as a valued member. If there's anything more we can do for you, don't hesitate to let us know.
Reviewed May 22, 2025
I am grateful for my experience with LegalShield, I will recommend them to everyone.
Vedia, thank you for sharing your experience with us. We're thrilled to hear that you are grateful for your time with our team and that you’re willing to recommend us. We truly value your support and look forward to continuing to serve you and the individuals you recommend.
Reviewed May 22, 2025
They were caring.
Wanda, thank you for acknowledging our commitment to providing caring service. We're delighted to have made a positive impact and remain dedicated to supporting you. Thanks for being a valued member.
Reviewed May 22, 2025
So far I'm very pleased with the communication and explanations from my lawyer and I will continue further business with y'all.
Joshua, we're delighted to hear that you're highly satisfied with the communication and support you've received from our team. It's wonderful to know that we met your expectations. Thank you for choosing us; we look forward to assisting you further.
Reviewed May 8, 2025
Updated on 05/23/2025: I spoke with a representative and nothing changed. The only Atty. you could refer me to gave me “25% discount” (ha!) and wanted to charge me $4000 after that so-called-discount. I found a fabulous Atty. on my own and he charges $750 which is a reasonable amount. Seems to me that your attorneys are taking a advantage of your referrals.
Original Review: Beware. After paying for my membership for 12 years I actually needed a service they say they will cover, landlord/tenant services. I was told I was being referred to a local attorney. I received the referral in 4 days (not one, as they state). I contacted the atty., was told it would be another 7 days before I could speak to an atty.., then I was told it would be 4,000.00 for a simple eviction case. When I originally signed up for this service, I was told it was prepaid legal service. This is NOT a prepaid legal service and they do not provide the one service listed that I needed.
Guidry, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed May 4, 2025
I contacted LegalShield around September of 2024 because I had just written a book about the life of my deceased mother that committed suicide in 1985. I sent in all documentation requested to complete the service that I needed help with. I was being charged a monthly fee of $99 a month in which I paid faithfully each month. I was working with the attorney From Deming Law Firm. He seemed really nice at first and made me feel that he really wanted to help me. As the days and weeks went by, I received no respondence from anyone in the law firm.
I contacted LegalShield and they put me back in touch with this law firm. Someone else picked up and I gave the person my information and identified myself. I was told that there was no such case. My copyrights were never completed, and I had to jump through hoops to cancel my account with this company. I felt very lost because my request was never completed and this company refused to refund me. It was a waste of money, and I would never hire this company again or refer my friends and family. Definitely not a good company and I feel that I was mistreated, and my business needs were neglected.
Sheila, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed May 2, 2025
Overall through the years I have been very satisfied with the services received from Legal Shield. Lately, using the automated website has cause some frustration. Uploading is not user friendly and this makes responses slower. This has been disappointing.
Phyllis, thank you for sharing your experience. We appreciate your long-standing trust in LegalShield, and we're pleased to hear that overall you have been satisfied with our services. We apologize for the frustration you've experienced with the automated website, especially with uploading documents. Your feedback helps us identify areas for improvement. Please feel free to reach out to Member Services for further assistance, as we’re dedicated to making communication more streamlined and efficient for our valued members. Thank you for bringing this to our attention.
Reviewed April 27, 2025
Everyone was great. It took just minutes to sign up. And I needed help with something and a lawyer called me within 8 business hours. I have already recommended you to a friend. Thank you
Robin, thank you for sharing positive feedback. We are proud to help our valued members, like yourself, worry less and live more with easy access to local lawyers through our LegalShield app. Thanks for choosing LegalShield.
Reviewed April 26, 2025
Legal Shield is in my opinion a 5 star company, they are whenever you legal help, or legal advice!! I support anyone to start getting legal shield, they have help me many times, oh please don't worry or change your mind because monthly charge, because their 101% worth it, please don't go without having legal shield, you may regret it !!! You'll know you got legal help to back you up, when you have legal shield, and that's worth it to me and hopefully you also, thank you legal shield 4/26/2025 Saturday ~ !!!
Denise, thank you for the glowing review. We couldn't agree with you more. With LegalShield, you can live more and worry less, knowing that you have the power of a law firm behind you. Thank you for sharing your experience with us; we love hearing from our valued members.
Reviewed April 26, 2025
Very happy with services. Attorney ** was very professional, helpful, and knowledgeable. He explained everything clearly and handled my case with care.
Arlet, thank you for the positive feedback. We are thrilled to hear that you had such a great experience. It's our goal to ensure you feel supported and well-informed throughout your intake. We're grateful for your kind words and looking forward to continuing to support your legal needs.
Reviewed April 25, 2025
Legal Shield once again provided well thought out advice that helped me move forward with confidence. I would highly recommend LegalShield!!
Daniel, thank you for your fantastic review. We are thrilled to hear that your LegalShield Provider Lawyer's advice has given you confidence in moving forward. We appreciate your highly recommending us and look forward to supporting you whenever needed.
Reviewed April 25, 2025
She was very informative, respectful and professional. She knew what I was trying to explain. Yes, I would recommend this firm to anyone that gets into any trouble.
Robert, thank you for your wonderful feedback. We're thrilled to know that our team provided you with such informative, respectful, and professional service. We're glad to hear you would recommend us, and we appreciate having you as a valued member.
Reviewed April 25, 2025
Yes, for the clear and professional responses to each of my very important questions regarding my issue with a traffic violation paperwork and how to handle the procedure with the court and the judge requirements.
Jose, thank you for your positive feedback. We're happy to hear that your questions were answered clearly and professionally. Our team prioritizes providing thorough support in handling legal matters, and we're thrilled it met your expectations. Please feel free to reach out if you need further assistance. We appreciate you choosing us.
Reviewed April 25, 2025
I like that incoming calls are handled in an orderly fashion. It's obvious that an intentional strategy has been created to make sure callers experience is positive. Everyone was eager to assist and the wait time was low. My concern was addressed and forwarded directly to the correct area. I left the call feeling confident that my request will be handled and it was.
Britide, thank you for the positive review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for being a valued member of LegalShield.
Reviewed April 25, 2025
The lawyer I spoke with was very knowledgeable about the contract I needed reviewed in order to buy a home.
Cheryl, thanks for the review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback.
Reviewed April 25, 2025
Respond in time and sent letter to the extended person.
Dan, thank you for sharing your feedback. It's great to know that things were addressed promptly and communication was maintained appropriately. If there's anything further we can assist you with, please feel free to reach out. Thank you for choosing our services.
Reviewed April 25, 2025
I will always recommend my friends and relatives to Legalshield, the Team is professional. Thank you for giving us your time!
Sidonie, we appreciate your kind words and recommendation. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued member of LegalShield and for sharing your wonderful experience!
Reviewed April 24, 2025
The attorney I talked to was very attentive and listen to all of my concerns. She asked questions, and provided me with answers and what I should do. It was a quick response to my initial inquiries using the internet. I was very pleased with the response time. I give them a big thumbs up. I have already recommended LegalShield to a number of my friends.
Ronald, thanks for the review. Our team prioritizes providing thorough support in handling legal matters, and we're thrilled it met your expectations. We appreciate your highly recommending us and look forward to supporting you whenever needed.
Reviewed April 24, 2025
Appreciate Legal Shield mediation to get help not otherwise possible! They are very supportive in getting positive outcome to problem presented! 5 stars!
Cleo, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued member of LegalShield and for sharing your wonderful experience!
Reviewed April 24, 2025
My experience with Alan, representing LegalShield, has been very positive right from the start. I was facing a frustrating situation with Audi USA, where I felt I was getting the runaround and wasn't making any progress on my own. It's disheartening to feel like a large company isn't taking your concerns seriously, and navigating that kind of situation has been incredibly stressful and time-consuming.
Upon being connected with Alan, I was immediately impressed by his professionalism and efficiency. He took the time to genuinely listen to my explanation of the issue, asking clarifying questions to ensure he fully understood the circumstances. Feeling heard and understood was a significant relief after the difficulties I had experienced previously.
Alan didn't delay in taking action. He promptly assessed the situation and quickly moved forward with drafting and sending formal correspondence to Audi on my behalf. Witnessing this proactive approach was reassuring; it demonstrated a clear commitment to addressing my issue and advocating for my position. While the matter is still in its early stages and the final outcome is pending, Alan's initial handling of the case has given me confidence. His responsiveness and the clear, professional manner in which he initiated contact with Audi are exactly what I needed. I am very grateful for his prompt assistance and the professional way he has represented my interests so far. It highlights the value of having knowledgeable legal support when facing challenging consumer issues.
Debbie, thank you for sharing your detailed experience. We understand how daunting dealing with large companies can be, and we're delighted to hear that our team has been able to assist you with professionalism and efficiency. It’s important to feel heard and supported, especially in challenging situations. We appreciate your trust in LegalShield and your kind words.
Reviewed April 24, 2025
Yes, I am extremely pleased. Had results from the company in less than then 10 days.
Donna, thank you for the five-star review. We are thrilled to hear you are extremely pleased with our service and that you received results so quickly. Thanks for sharing your experience with us, and we look forward to continuing to serve you.
Reviewed April 24, 2025
Professional, pleasant attorney.
Michael, thank you for your positive feedback. We're delighted to hear that you find our team professional and pleasant. We appreciate you taking the time to share your experience. If you need further assistance, don't hesitate to reach out.
Reviewed April 24, 2025
My experience with LegalShield has been fantastic. I needed help with a complex legal issue, and the level of professionalism and responsiveness I encountered was top-notch. They were always quick to get back to me and provided clear, helpful advice every step of the way. Navigating the legal system can be daunting, but the LegalShield team made it feel manageable. Plus, the service is very affordable, making high-quality legal support accessible. Highly recommended for their excellent service!
Mark, thank you for sharing your fantastic experience! We're so pleased that our team could provide the clarity and support you need to manage your legal concern. Your recommendation means a great deal to us, and we are happy to have been part of this positive journey. Thanks for choosing LegalShield.
Reviewed April 24, 2025
I am pleased to avoid adult guardianship with your directives.. Note: I have a phone record showing that Spectrum shut down my system. Thank you for providing a safe professional association.
Annette, thanks for the review. When you need legal help, LegalShield is here. Thanks for sharing your experience with us.
Reviewed April 24, 2025
Very thorough.. enjoyed the support and advice.
Glenn, thank you for your positive feedback. We're delighted you found our team's support and advice thorough and helpful. Enjoying your experience with us is our top priority, and we appreciate you taking the time to share your thoughts. We look forward to continually supporting your needs.
Reviewed April 24, 2025
The lawyer wrote a letter to my graduate program in college for my doctorate, it was about me receiving some points that were not given to me by the professor and after the lawyer submitted the letter, they decided to grant me the points so thank you very much for everything.
Lurrann, thanks for the review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed April 24, 2025
I renewed my account and boy am l glad l did!! The Lawyer helped me so much l suffer from many medical health problems, anxiety, being one major. He was fantastic and put me at rest and we handled it all together. What a fabulous man thank you so much. May God bless you all.
Maggie, it's wonderful to hear you had a positive experience after renewing your LegalShield Membership. We're thrilled that our lawyer could provide you with the support and peace of mind you needed. Your kind words are greatly appreciated. We look forward to supporting you whenever needed.
Reviewed April 24, 2025
The attorney at first was not interested in helping me. He said "that's a lot of work for something you are already getting some money for". I gave him all the legal documents I had and told him I wanted a letter written. We are still trying to get the matter settled.
Toni, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
Reviewed April 24, 2025
We are going to contact Kevin Robertson. He was very patient with the questions I had.
Deborah, thanks for the review. When you need legal help, LegalShield is here. Thanks for sharing.
Reviewed April 17, 2025
Doing okay so far. Filled out will questionnaire and received draft copy of will which was incorrect. Lawyer helped correctly revise. Currently waiting for your interns to type it up and send it again.
Gerald, thanks for the review. We're glad to hear your lawyer was able to assist in revising your will properly. We appreciate your patience as our team works to finalize everything. Thank you for choosing us to help safeguard your needs, and don’t hesitate to reach out if there's anything more we can do. Thanks for choosing LegalShield.
Reviewed April 10, 2025
I’ve tried using this service multiple times, and each time has been a frustrating experience. Rather than offering real assistance, they seem more focused on finding technical reasons not to help. Every response I received was dismissive, often based on assumptions rather than an actual understanding of my request. It became clear that there was little effort made to engage with my questions in any meaningful way. If you're looking for genuine support or guidance, I would strongly suggest looking elsewhere. This service has proven to be ineffective and, ultimately, a waste of time.
Thank you for the updated reply. Our team is standing by and ready to help. Did you get a chance to submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF so a member of our team could contact you? You can always reach us directly as well at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you
Reviewed April 4, 2025
My experience was Horrible. I had retained their services in St Louis. As the court date approached, I repeatedly contacted them without success. they ignored me and wouldn't take my calls and emails. On the morning of court they called and asked if I still needed representation and regarding what. I will NEVER, EVER contact them again.
Sharon, we’re sorry to hear about your negative experience. It’s disappointing to learn about the challenges you faced in contacting us as your court date approached, and it's certainly not the level of responsiveness we strive to provide our clients. We'd appreciate the chance to make this right. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday. Your trust matters to us, and we’re committed to resolving this issue should you wish to reconsider us for future needs.
Reviewed April 3, 2025
If I could not 1 star I would. Friedman, Framme & Thrush is a partnership through Legalshield. This is for the state of Virginia. I pay for them through my employer. When I say they are the worst. From car accident, tenants right to bankruptcy. The only case they handled well was a car accident my son was find at fault. I found out through any the lawyer my son could have won that cause if working would have been put it.
My son was involved in another car accident where he was at a stop light and was hit by a drunk driver. Friedman framme & thrush responses to this case was horrible, their responses to any of they case that requires them to do work on the behalf of their clients is horrible. Especially if you're going through legalshield. If you have a case you know you can win but it's going require them to do some work place go somewhere else. To have money taken out of your check for half service is not worth it!
Sharrell, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed April 1, 2025
Their lawyers are incompetent. I'm still waiting for a letter they were supposed to write within three business days, per the legal shield contract. The membership you pay for guarantees letters within three business days. It's been five business days and still no letter. Twice they said "It will be there today," but that didn't happen. If they don't know what "three business days" means and they don't know how to be reliable, how are they practicing law?
Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed March 29, 2025
Able to resolve the issue without the help of the law firm. I will be keeping my connection with LegalShield and the law firm until I know for sure that the issue will be resolved when the project starts again. I never saw the letter that was developed to send, but I was assured there was one being worked on and ready to send if needed.
Michael, Thank you for sharing your experience with us. We're glad to hear that you're satisfied with the progress while continuing to stay connected with LegalShield and your Provider Law Firm for assurance. Having resources available if future issues arise can certainly be comforting. Thank you for being a valued member and opting for peace of mind with our service.
Reviewed March 29, 2025
I always find help with legal assistance through LegalShield associates.
Tyrus, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed March 28, 2025
I rechecked out to this company and asked for a specific problem that is literally written on their website, I asked two different customer service agents if it was something that could be done, they agreed. The lawyer calls and jump threw hoops and says that isn’t something they can do, but if I want to pay more money they can another attorney to do it and offered me a 15 percent discount. So basically, the membership is to get you in the door to pay more money, it doesn’t actually do what they have listed, which I am sure is fraud, so now I have to find a real lawyer for law shield lol. I asked if maybe I could talk to another attorney, they said that could not be done either.
I called for a refund and to cancel and they tell me, I have to wait 48 hours to cancel (actually longer because they close over the weekend) but I probably won’t get a refund because the contract I sign (I did not sign anything and was not verbally told) that it's non refundable. She then said I shouldn’t cancel because there are other services they could provide and they would send them over, I told her no thanks and she said I'll send them over anyway. Being scammed by a company that’s supposed to provide legal help is distasteful. I also just received an email that they tried to call but I didn’t answer but I'm holding my phone and have no voicemail, (they aren’t waiting for documents because they said they don’t write letter) I will screenshot if you need it.
Kenya, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed March 28, 2025
Hans was extremely helpful.
Susan, thanks for the five-star review. We are happy you found our team helpful for your legal needs. Thanks for choosing LegalShield.
Reviewed March 28, 2025
The attorney was clear and concise in her presentation of the facts related to my questions.
Earl, thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing your experience with us.
Reviewed March 28, 2025
Legal Shield, especially Atty Chris has been wonderful. Professional, kind, responsive, knowledgeable partners. We are glad to have. Thank you!
Lorena, thanks for the five-star review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for being a valued member.
Reviewed March 28, 2025
WFJ represented me for a WI speeding citation. They got the fine reduced and demerit points reduced. A great result.
Greg, thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for choosing LegalShield.
Reviewed March 28, 2025
LegalShield has been responsive to any questions I have, frequently mentioning alternatives I was not legally aware of. While I sometimes have to wait for a customer service rep (they have many callers), once past that, I am quickly transferred to someone who can help. The lawyers I have spoken to are top notch.
Sandra, thanks for the review. We are thrilled our team is providing you with excellent service. Thanks for being a valued member of LegalShield.
Reviewed March 28, 2025
Yes. The response to my request to update my will was quick and thorough. I will definitely contact them again when I have a need.
Sandra, thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for choosing LegalShield.
Reviewed March 28, 2025
Melody ** is very polite and accommodating, I like working with her.
Barbara, thanks for the five-star review. We are pleased our team is providing you with excellent service. Thanks for being a valued member.
Reviewed March 28, 2025
The lawyer Maithili **. Legal Shield Attorney was the best I ever had in legal shield !!
Glenn, thanks for the review. We are happy to learn about your positive experience with your LegalShield Provider Lawyer. Thanks for being a valued member.
Reviewed March 28, 2025
Phillip H. ** is truly a genius. We are very thankful to have him.
Hillary, thanks for the glowing review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for sharing.
Reviewed March 28, 2025
All about helping people.
Gwendolyn, thanks for the glowing review. We couldn't agree with you more! Thanks for sharing.
Reviewed March 28, 2025
Very happy and satisfied with the service. Looking forward to following up and getting a few things worked out.
Mitchell, Thanks for the wonderful review. We are thrilled to hear that our service met your expectations. Our team looks forward to assisting you further. Thank you for sharing your positive experience with us.
Reviewed March 28, 2025
I use LegalShield to helped me to understand my options with legal issues that I encounter. I appreciate their support. Thank you so much for your assistance. Have a blessed day.
Charlene, Thank you for the kind words and positive feedback. We're delighted to know that LegalShield has been able to support you with your legal concerns. It's our priority to provide you with reliable guidance and assistance. We appreciate you taking the time to share your experience and are pleased to be of service.
LegalShield Company Information
- Social media:
- Company Name:
- LegalShield
- Company Type:
- Private
- Year Founded:
- 1972
- Formerly Named:
- Pre-Paid Legal Services, Inc.
- Address:
- 1 Prepaid Way
- City:
- Ada
- State/Province:
- OK
- Postal Code:
- 74820
- Country:
- United States
- Website:
- www.legalshield.com