LegalShield Reviews

I have an F 150 ford that is full of issues and Ford will not honour them. The law firm here in BC just forwarded a demand letter that I believe will turn the table for me.

I wanted to write in about how helpful in my life having access to LegalShield law firms has been. I have had the membership for 16 years now. I saw that people are giving reviews, and mine must be heard. I have used to lawyers 57 different times so far. I use them for anything that ever comes up. A business tries to take advantage of me, I call my lawyers. I get a speeding ticket, I call my lawyers to help keep the points off my record so my insurance rates don't increase. By the way 3 tickets in the last 11 years, and ALL THREE times the lawyers went to court and won for me... ZERO points, insurance rates still low!

I have utilized the services provided by LegalShield for more than 14 years now. Each experience I had further supported to me the value of this membership. I recommend it daily and will die as a LegalShield member. It just makes my life easier.

LegalShield has been invaluable in protecting me from a lawsuit and from an identity theft and is worth their weight in gold. Their ability to make top rated attorneys available for the smallest issue truly gives us the equal justice our country was founded on. Every single person and family should have a membership.

I have a small business and have used the personal and business benefit for ten years. Just had our will updated and yes, this service does help me to worry less and live more. Thanks LegalShield.

My Wife worked for a dentist. Her paycheck bounced. Her employer had done this in the past to other employees. She called her provider law firm. After following the attorneys advice, we were awarded $8,424 for a $480 paycheck. Happy Day :).

My husband and I needed to get new wills. We had both been married previously and had many questions about how to treat everyone in each of our families fairly. We each completed a simple questionnaire and then got on the phone with a knowledgeable attorney who spent about an hour and a half with us, answered many questions, and left us with good answers to all of our questions. Within a couple of weeks, we each received our will, living will, and healthcare power of attorney drawn up just the way we wanted. All of this was at no cost beyond our monthly plan. Also, my son had a traffic ticket. An attorney represented him in court at no charge, and the points against him were dismissed. This saved us a lot on insurance because he was 19 years old.

On day 28 after enrolling for an online class with a 30 money back guarantee, I requested a refund check. Several emails later the 30 days had passed and my refund was denied. One letter from my LegalShield law firm resulted in a phone call apology and prompt refund of my $297.00!

I've been a member of Legal Shield for a number of years and it's been money well spent. I've used my services about a dozen times, from completing my Will to document review to a number of issues in between. Although I do not use it every month, I will never give up my membership.

I've been a LegalShield member since 2012. The first thing I did when I enrolled was prepare my Will, Living Will & Healthcare Power of Attorney. Several months later I encountered an Insurance situation where the insurance company wouldn't pick up my calls. I called my LegalShield attorney and they were able to get the insurance company to call me back and pay for the claim.

I love my LegalShield membership because it gives me equal access to the justice system. I can pick up the phone and, within minutes, know my rights concerning any legal matter, trivial or traumatic. And the quality of the law firms is second-to-none. No more guess-work regarding who to call, how much they'll charge, when they will get back to me, and how good a job they'll do.

I had an extra Apple MacBook Pro, and my friend told me to check out Cash4Laptops.com. I filled out the details and they offered me $600 for my 2012 Laptop. I sent it and they sent me an email asking me to call. I did and they said my laptop was worth $87. I asked for them to send it back. They offered $200. I asked for it to be returned and they hung up. I called LegalShield and they wrote two letters to the company. After the 2nd one, I received $600!

LegalShield attorneys helped with a $19.95 issue with DirecTV. They wrote a letter on my behalf requesting a refund of $19.95 for shipping a receiver to me. They also assisted on a $70 K summons for something my "ex" didn't take care of. It was excused in 14 days. Cost to me...postage to send the documents US postal "Certified." Yes...I love LegalShield.

I've been a Member for 18 years, & used the service dozens of times for personal/business legal in 3 States with 3 different provider Law Firms. Always excellent, fast, helpful & never a bill.

I would like to say without this service I don't know where me and my family would be. Most likely being taken advantage of! When I first became a member my property manager was trying to force my family out of the house we had been calling home for the last three years. With all the many lies and bullying. At the end of the rope, I found LegalShield. Within a two week span I received the advice and consultation that I needed to take a stand. I had gotten in touch with the owners of the house and had informed them of the wrongdoing committed by the property manager. After a twenty minute conversation I had received a new lease agreement with the homeowners and the property manager was fired. It has brought back a sense of security and knowing that no matter what our problem is, we will always have someone there to help us. Regardless of the situation.

LegalShield and Identity Theft plan is the greatest service I've ever purchased. It's helped me and my family and friends countless time. I can't see myself ever being without this valuable service. It's that powerful.

I've been an associate and Legal Plan Member since 12/1999. I added the LegalShield rider a few years later when it was available. My sponsor is Brian Carruthers and when IDT became available I enrolled in that too. I made FSQ and Director right away when I first started. I was living in Metro DC area of Virginia when I first signed up. I paid my memberships faithfully all that time. For the most part it's been a rewarding experience and I would never be without the membership.

I have been a member since 2000 and was just reminded how valuable my membership is. IN the last week I called for advice on 4 separate legal matters; 1) IRS tax questions, 2) Real Estate Trustee advice, 3) Auto Insurance dispute, and 4) Wrongful collections matter. The results were; eight consultations with experienced Attorneys, three sets of documents reviewed, and two letters written on our behalf. If I had to pay for all that out of my own pocket, it would have cost me thousands. I never would have picked up the phone in the first place. I sleep better knowing I have access to my rights, for a very low flat monthly fee. Thank you LegalShield!

I have repeatedly been grateful to have access to professional guidance to care for my child's special-needs! I love having attorneys' input regarding documents, educational components, special programs, medical access, etc. I never would have been able to learn all of these things on my own! Because of LegalShield I am a better parent to my wonderful child!

I had a health inspector come to my front door investigating a complaint lodged by one of my neighbors. He informed me that he needed to go into my backyard to investigate the cause of the complaint. I told him that he was not going into my backyard. He told me that he had the right to go into my backyard. I simply told him "let's see what my attorney has to say about this", picked up the phone, brought up the LS app, called the attorney and handed the health inspector the phone. She told him he did not have the right to enter my property without either a court order or my permission. Since I had the phone on speakerphone I was able to hear the entire conversation. I loved the look on his face when the lawyer told him that. Knowing that I could access an attorney when I needed one like that is priceless.

My wife and I have been Members for 2 1/2 years. We believe that this is an important service to have. We saved a lot of money getting The Will, Healthcare POA, & Living Will that's included. We've used it for the Library of Legal Forms which we have had reviewed by a LS Attorney, also included. We've also had other Contracts reviewed. Also, on 2 separate occasions we had Companies claim that we owed money when we didn't, and each a LS Attorney sent a Letter and we never heard from those Companies again. We've also called several times just for advice and still have not received an Attorney's Bill in the mail for any of that Service. We feel completely secure with our Identity Theft Plan.

I've had LegalShield since 2009, called on over 3 dozen issues, had letters written, estate planning done and just gotten advice on items I needed direction on. I love knowing I can always call an attorney without getting charged for the call....that alone, for me, has been worth its weight in gold. It's not a magic bullet and some of the answers didn't err on my side but at least I knew what the law said. Attorneys are people too, they're not perfect and they have bad days. But when I needed to, I was able to call the corporate office and get help. I didn't get that with law firms I'd hired pre-LegalShield. And the identity theft with Kroll is hands-down the best I've ever had at half the price. I can only guess that those who've been disappointed, didn't understand what they were purchasing.

Every time I use my service, I am continuously impressed. It doesn't matter the nature of my call, the staff who answer the phone are always courteous and thorough, letting me know how soon I should expect a return call from the lawyer specializing in that area of law. I have always received the return call within the time frame given. The attorneys are eager to speak with me, and are patient, confident, and happy to talk as long as I need. I have also sent docs for review and received helpful feedback in less than 3 days. I love this service and I love having access to my rights. I will NEVER be without it and recommend it to everyone! P.S. The mobile app is awesome and makes it so easy to access my law firm and identity theft agents. Super cool!

I have used my LegalShield membership several times in the past couple of years. Each occasion I have been impressed with the high level of professionalism and customer service. The attorneys have returned my calls on average within one. They have always patiently listened then fully explained my available options.

Everyone needs LegalShield. I've used my membership several times and each time has left me feeling much more secure in my decisions. Peace of mind indeed! My mom & I are both LS Associates too because everyone needs to know about LegalShield!

My wife received email to view a derogatory remark on her credit monitoring. A credit company said she was 90-day past from a ER bill in PA using her name and address and her SS# saying she owes $700 for a hospital visit. We called Kroll and they sent a sample validation letter we used but the collection company disregarded our request demanding copies of her SS card and Driver's License. Then we called our LegalShield provider attorney who also wrote a letter to them and we have not been bothered by them since. This was all included in our $29.90 monthly membership fee.

I have been a member with LegalShield for over 13 years and have utilized the service over 70 times. The best part of this membership is that it addresses the everyday challenges I face in this unfair society. From making decisions to insurance policies to having the much needed help and backing of a great attorney when people treated our family unjustly, LegalShield has given us peace in the most of storms. Recently, we received a speeding ticket while traveling to a neighboring state. We were able to fax that ticket to our law firm, they contacted the law firm in the state we were cited in and they contacted the DA and negotiated a very small fee to keep it off of our record. This happened by making one phone call to our firm and we didn't have to leave our home. The power of having this type of resource and access to a system that we really can't afford has more value than anything I can think of at the moment.

The provider law firm for PA is awesome. They always get back to me in less than 8 business hours and have always been helpful and polite.

After discovering charges on my bank statement that were not mine I worked with my bank to get it resolved. The advice I received from LegalShield & Kroll saved me money because the bank wanted to charge me a transaction fee for each item until I informed them, thanks to LS/Kroll, that it was not legal in the state in which I was residing at the time to charge that fee.

I have been a LegalShield member for over 10 years. I have called and consulted with their lawyers over a dozen times. Their help with traffic tickets and contract have saved me much grief and aggravation. They have always offered fast friendly service to me and my family.

I've been a LegalShield member since June 2013 and every time I used my membership the attorneys help me with all my legal problems. Definitely it’s a peace of mind knowing that I have a Law Firm ready to protect my family's rights.

I wouldn't be without this membership. I've used it 100+ times in the past 19 years and it's saved me lots of money by having quality legal help in a variety of areas. And the ID theft plan with monitoring and full restoration is essential so I added it as soon as it became available. Great value!

8 1/2 years ago I was scammed in real estate investments that was devastating. My realtor told me about LegalShield and how great their real estate attorneys and tax attorneys were. Never more thankful. Not only did they collect on a real estate matter in a different state than I lived in ($785), but it was pre-existing. Tried on my own, with no response. Between that and getting a $303.00 refund and no points on my record for a traffic citation, I am be a member ever since. No more having to make a financial decision before contacting attorneys.

We would never be without our membership. We have had documents reviewed before signing them. Phone calls and or letters wrote on our behalf. We have had numerous consultations for advice which equipped us to deal with issues we didn't understand.

Both inquiries were very professional and the pros and cons of my situation were addressed to my satisfaction. Knowing that I can pick up the phone and call my provider gives me a worry free existence. Additionally, it gives me confidence and motivation in sharing/presenting personal and business memberships to others.

Years ago when I first signed up for employee stock options I had no clue what my obligations were. Fast forward to this year received letter of transmittal to sell old company stock. After my lawyer reviewed the document he said he had no objection to the letter. That is all I wanted to know. Total peace of mind.

Had this service for 3 years now. Great benefits. Had an issue with my landlord and the provider lawfirm quickly wrote him a letter explaining my rights and saved me $1500 on something that was clearly his responsibility. Also had 2 tickets that they were able to help me with, again, saving me money and time. They are a very good company and they provide a very good service I'd say. I’m very pleased so far.

I love LegalShield! I have used them to review all 3 of my leases. 1 was fine, 1 was great for me, and 1 was horrible for me. With the help of the attorney and a red pen we fixed that. They have written me letters to get my money back. They have talked me through buying a car. They have answered questions about buying a home. I have been able to actually use an attorney to counsel with me. I look back and think what would have happened had I not asked the question or had someone else read the fine print. We are a young family and people try and take advantage of us for that. I don't have to make the same mistakes my parents did. I have LegalShield!

We were unfairly (in our opinion) overcharged $320.00 by a cell phone company for sending a damaged phone back to the company at the recommendation of the salesperson... who suggested we would get a credit toward a new phone. Instead, we got a bill for $320.00. One letter from the attorney resulted in a phone call, apology and $320.00 refund.

LegalShield has been a great benefit for me and my family for many years. Recently when my daughter was in an accident at 9 pm on a Monday night I was so grateful for the 24x7 access to her attorney to help her when I could not.

I have had numerous issues dealing with LegalShield over the years since first joining. Prior to having it, at 28 years of age, I had only used attorneys two times. Since joining in July of 1997, I have used it 50 or 60 times, and it has NEVER cost me more than my monthly membership. And has SAVED me thousands of dollars by getting that legal advice. I WILL NEVER back without it.

My membership changed my view about the term consumer protection! I no longer accept being treated unfairly because I know I have rights and I know I can find out if there is an alternative solution in my favor by calling my provider law firm. I recently visited a civilian dentist which was the first time since retiring from the military. I had not encountered being told I would incur an 18% interest charged for non-bill payment simply because the military dental care was provided. This form that was given to me caused some anxiety because I was unsure if the 18% was excessive or not. I refused to sign and they indicted I would not be seen. I called my provider law firm because could, not about the refusal to provide care, just to see if the 18% was legal.

I call my LegalShield dedicated law firm just about any time I'm making a decision. I'm smart but no one knows everything and I want to make the smartest decision possible. I can't stand that feeling after learning I just got taken. In 4+ years LegalShield helped us save more than what it has cost. Our internet provider gave us almost a $30 credit each month for a year. Our cell phone provider bill "magically" reduced by more $40 each month because of LegalShield. I had said, "Listen, _______ is recording this call to protect them, not me, but I have LegalShield and they review an unlimited number of personal contracts before I sign them up to 15 pages. So, I need you to send me something that outlines our agreement and states our unlimited data will stay in effect."

I have had nothing but great service from LegalShield. They have helped me to feel safe and feel like my family is protected. I knew nothing about having a will before this company other then people needed them. Now I know my family is covered. The customer service is good also - always a friendly voice.

When will LegalShield customer service centers expand across the US?

I tried to resolve a situation with a cell phone company, I called the law firm. A letter was written on my behalf and within 10 days I received a call from the cell phone company to resolve the issue. Received $70 credit!!

Total peace of mind for my family. Anytime that I have something questionable arise I know exactly who to call.

I have used LegalShield for about 10 years, I've been able to get legal advice and assistance that I would not otherwise be able to afford!

I received a letter about a credit issue in my name. I knew it wasn't my bill. At first I was scared because they were going to go to their lawyers. Then I remembered that I had my own. What a relief! My lawyer sent them a letter. I received one back that said they would delete this bill and make a note for anyone else that it wasn't mine. Amen! Thanks Legal Shield!

I practiced law for 26 years. I have had a law practice for over 26 years. There were up to 26 employees, including: attorneys; paralegal; and, those who really allow the law firm to function, secretaries! I have represented names that are nationally and some internationally known. Our law firm did one type of legal work! No, divorces; landlord-tenant issues; taxation arguments, etc. Now, I am able to call an attorney and get swift answers and suggestions within a short period of time. Maybe, even the same day! I have used LegalShield attorneys eight times within 5 months. Contrast, about $100 for LegalShield membership vs. $$3,500 in anticipated legal fees from my law firm! With more questions and prospective procedures and advice in the future.

Every question or concern I've had, I've been able to get in touch with an attorney immediately and have my questions answered. They have reviewed my contracts, made suggestions and pointed me in the right direction. This is absolutely the best legal advice you can buy for personal or business for the price. I run a web design and development firm and they have helped me with legal questions for years now. I cannot imagine not having them.

I have had a membership with these folks for several months and I was led to believe that my membership entitled me to things that sounded excellent! They send you a glossy membership package that ensures you of all these wonderful benefits. Well every single time I called them for assistance, they have never helped. They offered scant advice that I have found by doing simple googling on the internet. Also, I have had to correct them about the law a few times where the 'lawyer' I talked to seemed totally oblivious to them. That gave me red flags. They only give their personal legal advice, which has almost got me into a bad situation on one occasion. I tried cancelling my membership ONLY to be billed afterwards and not refunded the money. They will try and entice you to keep on with them so they can assure they get your money. Never again!

I have been an extremely happy & satisfied client for over 13 years. My Michigan provider law firm has always been top level in service & professionalism. They have helped us in so many ways, & with so many issues I haven't room here to describe them all. From guiding me as the primary caregiver for my aged parents in safeguarding their personal well being & protecting their rights... to saving my father several thousand dollars on a few separate predatory debt collection/misrepresentation issues with unscrupulous Bill collector's... to a senior attorney appearing in court on a few separate & unrelated traffic issues for members of my family at different times in different locations... to preparing a living will & medical directive in May 2014 that saved us unimaginable anguish when my mom passed unexpectedly in Dec 2014... all for no additional cost over the ridiculously low monthly membership fee. I will never be without these services & highly recommend this company.

I paid for about 4 years on time and when I need their services they delayed the answer, I fax the documents and finally Mr. ** never responded my request. That is ridiculous! Then they sent me a card saying they were not able to contact me. That is false!

Went through a divorce last year. The Ex hired an attorney of her own and claimed an investment account was 100% hers even though it was a joint account. My research found that the original principal was hers as it was an inheritance, but the earnings were community property and should be split 50/50.

We hired an attorney through Pre-paid Legal (Legal Shield) because we got sued. The attorney they referred us to did not want to take our case. The lawyer told us that he was used to dealing with million dollar cases and ours was chump change. We went through 2 lawyers at the same firm; there were no other options in NC. We couldn't afford the lawyers' rates even through Legal Shield. They didn't help us at all. They just wanted to settle our case and move on. We lost the case because of lawyer's incompetence and ended up losing everything. We couldn't do anything about it because we were broke after we lost our case. Legal Shield and their NC attorneys are a joke. The lawyers they referred us to have always given bad advice. If you have to have a lawyer, you're better to hire one on your own then you can choose instead of Legal Shield choosing them for you. I won't use them again. Membership cancelled.

Paid for services since approx. 2008 and upon using the service for the first time in 2014, I was extremely disappointed! My mother passed away and I needed a lawyer to settle my mother's Florida estate. I live in Illinois and I'm disabled living on a fixed income. I was referred to a Florida lawyer, Mr. ** , who was friendly at first and agreed on monthly payments after my initial $1,500 down payment on his $2,250 retainer fee along with another $345.00 to file the case in probate court. To cut down on a lot of additional charges, Mr ** agreed to allow me to either do administrative duties (ie. typing, stuffing and mailing, etc) and/or pay for services as we go.

The BEST advice I can provide, know who is signing you up. Do you know them, trust them, like them? Keep in mind, once you are an associate, you are forever locked in with that person as long as you stay an associate unless they quit or you quit. There's one other option, I explain below... Also, find out your upline contact info, and speak with them way before joining. Remember, as long as you stay an associate, you are bonded to your upline just like you are bonded with the person that signed you up.

This is a waste of money. They have one good law firm who refers you to worthless lawyers, as far as a will you can't discuss it with a lawyer. You have to send your info in and they do a will you could do yourself online, no help with doing it with special needs kids or any other non cookie cutter problem. Getting it stopped is harder than getting them to refer you to a decent lawyer. What a waste of money, Legal Shield is a joke.

I hired an attorney through LegalShield who refused to file paperwork for over ONE FULL YEAR even though myself and my family constantly called, emailed and wrote trying to get him to do the job (he had already taken our money). We trusted this service, we paid all of our money AFTER interviewing the attorney and being told we could count on him. Not only did we lose all of our money, we lost our case because of the extreme procrastination.

I'm a currently a prepaid Legal member for about 5-6 yrs. I find them to be useless each time I tried to use their services. On each occasion I'm told to retain other Attorneys at 20% discount. So why do ppl pay thousands of $$$ for your service when it is useless?? Just recently I needed help to fill out an adoption papers and was told I need to get an Attorney to be in court with me. Really!! After all these yrs paying for your service! People, please save your $$, don't waste it thinking you will get the legal help in case you need it. This is false advertising! They later recommended me to an Attorney closer to home for a 20% discount. After my investigation who is this Attorney... everyone said this Attorney is useless. This is what my mama would say "changing from suga to **" My membership will be cancelled!!

We joined LegalShield to assist with various legal issues that the site claimed they could help with. Divorce, settlements, family court issue. Yeah, they could do none of these. They farmed them off to a so called referred lawyer. Wow what a joke these referred lawyers were. The first lawyer was just horrible, and continued to believe without provocation to think I was always challenging him on his rate… Which was never an issue. His competence was - when I called into LegalShield I found out the said lawyer, refused… Yup refused to hand over the case to them so that I might get another lawyer. Nasty piece of work he was.

I have been a member of Prepaid Legal Shield, also known as Primerica Legal Protection Program for 7 years and thought I had some peace of mind in case my Sweetwater Ranch HOA (in Colorado) overstepped their authority and became too abusive. As it turned out, I was correct. But when I attempted to utilize the benefits which I paid thousands of dollars to obtain at this point, they turned me over to the law firm of Riggs Abney Neal Turpen Orbison & Lewis. The attorney who represented me was not only terrible, but also provided incorrect legal advice. The case was over an 8' X 10' chicken coop on our 35-acre lot.

Please don't waste your money on prepaid legal service. It's waste of money. I became member by my friend and whenever you need service first you have to call then wait for someone to call you back and when you explain the problem they say it's not covered in your plan and you get discounted attorney. For last three years I paid several thousands for legal shield and now I am going to cancel my service.

Prepaid Legal was a failure so now legal shield. This gives someone a 25% discount on legal services. What I find interesting is that there are services out there that give FREE attorney representation for some cases and much better rates and attorneys than legal shield. I also find it funny....oh, members of OOIDA. Yes they are...as a PAID SPONSOR. Someone can join OOIDA for 35 a year and get better services on their own. OOIDA has good programs just ....NOT Legal Shield.

Prepaid Legal is not worth a dime because I was a member since 2003 but they have done anything and I didn't ask much. Now when I need their help which is my partner got in car accident, they wouldn't help him. I waste my time and my money for this people. I'm gonna cancel today.

I was lured into a lunch without the knowledge that it would be a business proposal. Then I considered joining until I did some research on Legal Shield. They had my phone number and put me in a group text thing. Now I can't get these guys to remove my name. I keep getting junk texts and that upsets me.

Some years ago. Not only did I spend precious personal funds for required "tools," but didn't earn a dime. With vast prior successful experience in business-to-business telemarketing, this should have been a no-brainer. I also considered it a good product for simple legal matters. Unfortunately, by the time I came along, so had a BETTER solution for simple legal matters!

LegalShield's Corporate Attorney Resolution Department called and discussed my concerns on 3 separate occasions; they apologized for my experience, kindly stopped my automatic withdrawal, and sent a message over to the provider firm.

We were sold this coverage by a representative. We were told LegalShield would be calling us BEFORE starting to take out any monies. They never called. Monies were taken. We called them to cancel and get our money back. Only a small pro-rated amount was returned. We asked for a supervisor to call us. No supervisor ever called.

3 years I have had to use Legal Shield several times. Each time I was framed off to someone else. I was told I had x amount of hours direct to use if I was ever to be sued however I found out each time I didn't fit the criteria to utilize them. After 3 disappointing years I will terminate the program for good. They are only good for advice and a discount with other attorneys. Tonight was the last straw! Don't wast your time or money. It's just not worth it.

I cancelled my Legal Shield associate membership in January. Mailed the required form etc. I continued to get billed 20.95 for the web services, after calling a couple of times they said "they'd check into it and get back to me because they were not sure where the charge was coming from". After months of continued billing and no response I called again to find out that yes my membership was cancelled in January and they couldn't understand why web services was continuing to bill me, they spoke to Vicky in web services, who I was told would get back to me in a day or two and refund the 180.00 over charge... guess what? She never called.

After speaking with over a 20 lawyers they all gave wrong info. You are going to love this. I am going to update this review in a week with every case I have given to Legal Shield along with the information they gave me. Also, I got 4 people to sign up with this company and all of them canceled their memberships in the first month because of receiving false legal advice from these so called "Lawyers."

Legalshield is supposed to provide legal services at a discounted rate to members. So I have been a member since 2012, fortunately having had no need to utilize their services so far. But my health isn't what it used to be, and my kids and I agreed that drawing up a living will would be a wise thing to do at this time, and putting off the inevitable would only create problems for my kids later on. As a Legalshield member, I'm entitled to a 25% discount of the regular cost of living will packages. Perusing the web, I discovered that the average cost is around $2000. My income and assets are modest, nothing unusual about that. My attorney with the firm Legalshield set me up with has me doing most of the footwork so far, he says jump and I jump, i.e., I've devoted around 4 hours each day in the last 2 weeks gathering up documents for him.

When I joined, the rep asked for a check and my account info. The check was cashed and my account was debited, so I was double billed. I have been trying for over a month to get my money back. I keep getting a run around and they won't give me a name and phone number to contact directly. I have to keep calling and reexplaining the situation. Because they took money out of my account unexpectedly I now have late fees for other bills that the money was slated for. I have faxed them copies of my bank statement to prove what I am claiming and they are still putting me off. I don't know what to do and if I cancel my account they still have my bank information so they can keep taking money.

This will be one of the shortest best review/complaint/praise of LegalShield. I was an active LS Associate joined in 2001. I still have the membership service today. Do you have a cell phone? Does it work all the time? When it doesn't do you cancel? NO but I must admit I have canceled the LegalShield service 3 times over the years. And each time I get it again for little stuff.... Motor Vehicle..... Advice contract review etc. If you are in business and used other Lawyers they suck too!!! Come on, everyone should get a grip it's aint perfect but @ $30 or less it's worth it... Hey if you can't use or don't need don't get or cancel but it's better to have if I do need it.....

Initially, I held a membership with Pre-Paid Legal and had direct contact with provider law firm: Evans, Loewenstein, Shimanovsky & Moscardini, located in Chicago, Illinois. During the initial paid membership and Pre-Paid Associate experience, there was direct communication with the provider law firm explaining a harassing work experience during a tumultuous 6 month tenure with an organization formerly named Vanco, located in Oakbrook, IL. (Now relianceglobalcom).

On 9/3/14, I was reassured, by Mrs. **, that her Co. could assist me with writing a "Legal Brief". I asked her several times to be sure. They couldn't and won't return my money after 2 days, without a legal form and they take a percentage.

In the 7 years I have been a member, I have called LegalShield at least 20 times, and the actions of their attorneys have saved me well over $10,000. As one commentor stated, I might not always get the answer I hoped for, but at least I knew what my rights were. Judging from some of the comments, I suspect some people never read their contracts. This site, as of today, has 161 comments ranging from 2003 to 2014. That's about 14 per year. Since Legalshield reports 1.4 million members and 2.0 million calls per year, that's .00001% of membership and .0000007% of calls handled per year. I'll take those percentages for my business any day! I would guess there are a lot of much larger companies that would do anything to that low a percentage of "complaints".

I turned in the keys to the landlord and was declined to allow the walk through with me present. I took pictures of the empty apartment and advised the landlord that all work that we on the list was completed. Sure enough, they keep over 300 of the deposit citing carpet and other things that weren't cleansed. I contacted the 1st. atty and explained that I had pictures and was not allowed to walk through with the inspection. I sent the lease for review. The next call I got a different atty. She wrote a letter, but it didn't reference anything about the pictures or the guidelines in the lease for returning the security deposit. I got one voice mail from the atty. A different one again and wasn't able to talk to him.

I have been a member and distributor since 1999. Until this month, I was fairly happy with this service. But the law firm in California, Parker Stanbury, and corporate cannot follow simple directions. I had a few problems with the 1st lawyer. Second lawyer seemed great until I got a call from opposing counsel. He told her that he had not read the legal document (after he sent her a letter). The document was an eviction notice. I was entitled to 60 days and got 30. He had not bothered to read it. My abusive landlord wins. He did several illegal things but I had NO real lawyer on the job & could not afford to hire one.

This lawyer stated we should bring 2000.00 retainer fee. We got to office and all of a sudden it was 2800. He did not file any motions in favor of my husband, only forwarded the petitioners emails, which he charged for. He showed up late to court and did not notify my husband about changes in case in any timely manner. He was extremely friendly and sympathetic to petitioner and her lawyer. He agreed to a 60% as opposed to the uniform custody code of 20% of my husband's salary. He ignored a phone call that advised him of our daughter being hospitalized because he was at a party with his own daughter - Never called us! We found out through the school.

I feel like my lawyer didn't want to make an effort in helping win my case. My neighbors ran into my car while I was asleep causing 1,100 in damage to my car, and their insurance (AAA) wanted to give me $209 and I would have had to pay $75 to change the title to reconstructed or totaled. Of course I'm not doing that so guess what I got absolutely NOTHING FOR THE DAMAGE!!!! WTF?????? I could have done this myself for free!! I cancelled LegalShield because it's a scam and a pointless monthly payment... A LAWYER FOR $20? TO GOOD TO BE TRUE!!!!

I totally agree with you. Legal Shield doesn't do due diligence on the firms they retain and refer you to incompetent attorneys who have no real clue in handling your specific matter. Had you gone to a smaller firm, only one attorney bills you versus the multitude of attorneys they pass your file around to in order to jack up their billable hours ... but don't forget, your 25% discount ends up costing you 200% by the time they are done.

Back in 1996, I called to see what I needed to get an annulment. They told me three reasons. I did not qualify for any of the three reasons. Now it is 2001 and I am calling again to see what I needed to get an annulment. They told me again three reasons. Now it is 2002. I called again to see what I needed to get an annulment. Again they gave me three reasons. When I was divorced in November of 2002, I asked the Judge, why only three reasons for an annulment? He copied the 15 or so reason and gave it to me.

The LegalShield people are very polite and nice...because they want your monthly money. The lawyers they deal with in my case Glantz law in Florida seem to be incompetent and extremely rude lawyers that no one would hire for a regular fee. Their handling of the case is null and will make you waste precious time. Stay away from LegalShield and find a decent lawyer (there must be some..) that will really represent you and not botch up your job.

I needed an attorney for three different cases over a period of five years. I signed up for Prepaid Legal and hired one who was lazy and kept asking for more money to prepare for the case. He was reading 52 emails for which I paid $750 until he needed another $750 to read them again. I wasn't happy with the progress and this guy told me he wasn't a litigator. Why didn't he reveal that in the interview process... dumped him. Found another who was worse… wanted $4,500 retainer. The third one had a snarky attitude so I didn't hire him. A couple of friends wound up taking the cases on contingency which is how they should have been handled by the Prepaid Legal attorneys. I'm convinced the attorneys working for LegalShield need business. The good one rely on referrals and get them. I signed up three times; never again will I even consider LegalShield as an option.

When 170 reviews equal to 2 stars, you should walk away from this business... We, as well are members since 2007, trusting that all those years of payments will come handy in a moment of need but found the reality to be far different. First, those monitoring reports you receive and trust on a monthly basis - DO NOT. They missed a serious report that dented my score heavily (didn't know about it to react promptly). Then, when I actually called once to seek legal help, the lawyer was focusing at discouraging me from doing anything, explaining how everything is my fault and disregarding my instructions when sending a letter on my behalf. Be aware - I think the survival of the business is based on us NOT calling, just paying monthly.

I have had the LegalShield service for 15 years. I have used it hundreds of times. I don't always get the answers I want but at least I know where I stand. They have saved me tens of thousands in business deals, done my estate planning, fought traffic tickets, collected money that was owed me, reviewed contracts, written letters, and even represented me in court over a very big lawsuit that was frivolous. Many of my business partners do not have a LegalShield plan. They try to avoid using Attorneys at all cost because of the expense. In the long run it ends up costing them far more time, money and stress than I ever have to deal with and my membership is under $20.00 per month.

Good day to all! This dissertation is to inform the Legal Shield consumer on how they should best apply their membership benefits. Also this same shall better illuminate the dim and distorted factors which innervate the Legal Shield system. The reason I selected the "three star rating" is because there was not a 2.5 star rating by which to accurately reflect my over-all Pre-Paid Legal/Legal Shield experience.

One lawyer was good and worked with me. One gave me a completely wrong answer. One was too abrupt and rude to work with, besides not knowing the terms of use. I canceled my subscription.

I'm disabled, feel they took advantage of me. They are refusing to return my money they took off my credit card for no services.

Wow, where do I start? They are all liars. Frauds. I live in Texas, so I consult with Provider Firm Ross and Matthews, yeah, worthless - legal service with these guys is a joke. When I lived in Virginia, I consulted with Framme Law Firm, also worthless but that's just the start. A couple of years ago, these guys gave me advice that actually PUT ME IN HARM'S WAY. I followed their advice, still ended up as defendant to a lawsuit and then these guys tell me that my case is "indefensible" when I ask for representation. Yeah, they told me then that I had "no meritorious defense." Can you believe it? I appealed up to the corporate office of LegalShield, but the answer was the same. Even though these guys had actually given me BAD ADVICE and I had followed it to MY HARM, they would not live up to their contractual obligation to represent. Can someone say fraud?

I found the representative to be uneducated, rude, and disrespectful. He clearly had NO knowledge of the law...

I guarantee anyone that has had to write the $300/hour checks to their attorney will agree this is a great program. It is worth paying $20/month just to be referred to quality attorneys that specialize in my issue. One of the attorneys at my provider law firm I used to pay $350/hour to help me with my business contracts. I considered him one of the best attorneys I had ever met. I recently had two expert LegalShield attorneys help me with a contract that I would have reasonably expected to pay $5000 in fees. We spent 2 weeks on this document and they were able to finagle my case within the LegalShield benefits plan and I paid nothing for the best business contract I have ever used and a valuable lesson in business negotiations.

My firm has been a LegalShield client for well over a year. We own rental properties in West Palm Beach Florida. One of our properties is in a gated community. In 2010, we advertised the property for rental and a section 8 tenant wanted to rent. We filled in all of the HOA forms and also the Section 8 forms. The tenant attended a face-to-face interview with a HOA board member and a member from the HOA's management company. My firm then received via fax, a NOTARIZED Certificate of Approval for the Section 8 tenant. That was passed to Section 8 who then approved the rental and allowed the tenant to move in.

I have been paying money to LegalShield for months (individual, business and identity theft) and for the last month I've tried to access some of the small business forms i.e. General Partnership. Each time I fill out the first page of the form, when it attempts to continue to the second page, I get the same message, "Service not available at this time." Reaching out for help, I called the local law firm listed on the contract to ask them for help and their reply was that they would draft the document and give me 25% off THEIR rates. When I told them I was told my membership allowed me to business forms, the patronizing lady lawyer said, "We are a law firm, not an online form maker!" So, this is not what was represented to me at all! I've got absolutely NO BENEFIT from LegalShield - even when I needed it!

To put it in a few words, I was satisfied with the "Will" services and the company performed perfectly. For "free" advice on contracts and legal matters I must say the "services" are mediocre, to say the least. I had "them" review a financial matter that is lingering since 2006 and will come to a close in 2016. It is for a substantial (to me but only a few days of work for a lawyer) amount of money and I got sucked into this at my age of 64 by a "sales agent" of Manulife "Investments". After trying to get help from three different "Ombudsmen" and finally the Alberta Insurance Council, without any concrete results other than that I am wrong and the "Financial Advisor" is right, without any reasonable explanation why. The answer I got every time I reached out for help was put very eloquent and all I understood is: "You don't have any money and you don't count. We can't help you!"

We used Legal Shield to buy our house, the Attorney was a subcontractor who did a very poor job and had to complain to Legal Shield to get him to close on time. Had to call him constantly to get him to do things and tell him where to be to close the house. And worst of all, to top it off, their service cost us more to close the house than it did when using the former/current attorney we used when purchasing other properties. They are on the ball and get things done in a very timely manner.

I have given Legal Shield so many opportunities to do a good job and they continue to disappoint. If you are going to sell that you provide a service, you should deliver on your promises or not make the statements. Here are a few examples:

After checking out all the paperwork, the compensation package, etc., it dawned on me that this is nothing but a multilevel marketing (pyramid scheme). I still am a member of Legal Shield but so far have not been able to use the service. I have complained and emailed negative feedback on their inquiries but received no response. I am 82 years old and know that the only questions that they can answer can be answered at no charge through The Area Agency for Aging and other agencies as well. I think the company should be investigated, especially their recruiting and compensation techniques. I will be contacting them for the supposedly free will, Medical Directives, etc. and see what, if anything of value I receive. Some of the Attorneys may be honest professionals, but I question the wisdom of them using the Legal Shield marketing plan for their services. Would appreciate learning more about other people's experience with the company.

I reported several cases to what is now Legal Shields to NO avail. ONE of the many was in 2005, a grade change w/ MPS and THEY sent me to the police station... NOTHING! Grade changing "hit" the news here in 2013 and all kinds of suits and job losses took place. A SECOND attempt for assistance regarding the inability to get a loan modification for my home, NO HELP, had to move, in the middle of psychiatric treatment which had started in 2009 and still continues. The THIRD attempt for assistance was Thursday, March 13, 2014, regarding a recall of the car I drive (2006 Chev Cobalt), now I am disabled on fixed income after 32 years of working. And Atty's best suggestion was that I "get another car!" He said that there was nothing they could do!

Tried to cancel my account. They had old address from a couple years ago. After five phone transfers, They have refused to cancel the account and say I must give a written declaration. A few years ago, they canceled my account after I asked about an alternative method of paying, rather than a monthly billing.

I called, desperate for help. The Representative took my name, checking account, and information from my bank. Has been reported twice. I was told that I would get discounted help. They connected me to another company Merritt Webb. I was so upset. The discount was $150.00 an hour and $5,000 retainer. I barely make $15,000 a year. I called back to see if the money would still be taken out of my account even though I am not using the services and the Representative kept calling even after he was reported twice. They said yes, money would be taken out over the past year. That is stealing in my book. I didn't sign anything. Totally misrepresented. Do not call this company. I am an honest person and I need help. Who can you trust these days?

I was promised a top-notch law firm out in Hauppauge. But after about six months, I found they were very basic and could only write out letters to companies on my behalf plus draw up a basic will I could have bought on legalzoom or another website. Not worth the money. Also, impossible to work your way up in the ranks unless you are dedicated 24/7 in their compensation plan.

Upon signing-up with Legal Shield, I was promised the contract included tax representation. Nothing could have been further from the truth. Not only does it fail to include tax representation, it failed to include the time allotted for a lawyer to analyze my tax situation. Obviously, Legal Shield farms out legal representation. The law firm that I went with in Pittsburgh, PA, reached out to me once and explained that Legal Shield lied about the tax representation.

LegalShield had my name misspelled, phone number wrong, and address misspelled. Glad I did not ask for identity theft protection, asked for refund.

I have been a member for five years. My wife is disabled with MS and well we are easy targets for people who kinda like take advantage of you when they have the power and you don't. Kinda like Corporate America versus the little consumer. IT REALLY HURTS when these complaints are not true for us. I pay $17 a month. I would pay this before any bill I have. This insurance has saved me more money than I have ever paid. They are # one in my book. No one has ever been rude. When you're poor and even those who have $ legal fees will make you worst or lose in court. So take a second look. Do the math. :)

Buyer Beware! This company will bill you indefinitely without any meaningful contact. I was contacted by them through my employer and signed up there. After leaving, they continued to bill me. You may receive a junk-mail looking postcard or a SPAM looking email. You will not receive a statement of billing or services provided. You will not receive a phone call. On your bank record, there will be a small charge ($15-$25) that is listed PPL. I got curious today and called it. Most phone companies, mobile phone companies, ISPs, insurance companies and banks will take a look at contacts and service use and make decision when you call them with a billing concern. LegalShield will shield themselves from having to do anything for you. My guess is that their business model depends on them billing people who are unaware that they are paying. In my opinion, these types of billing practices should be illegal. I also filed a complaint with the Federal Trade Commission. I hope someone brings a class action lawsuit against these guys.

Contact Parker Stanbury; the two attorneys I dealt with on two different matters, were rude and acted as if they didn't have the time of day. It's like they hear the word prepaid and they all feel as if they are being outed monies, because of this service. They were unable to help with a medical malpractice. In the area where I requested a probate attorney. I gave them specifics and where I needed the attorney; they referred me to an attorney who was more than 6 hours away, so I couldn't use him either. Its like the attorney could have cared less where the attorney was, which was a huge problem as I didn't want to pay the commuting fee of this attorney. I needed an attorney who was close to the city where I was filing probate. To say the least, wasn't happy with the service, will never use the service again!! I got better service from attorneys without using the Legal Shield to begin with. The monies we paid out was totally not worth it. In fact I think its a huge "SCAM"!

Although I was perfectly happy with the two lawyers who were appointed to me by Legal Shield, I do not feel that the monthly expense was of reasonable value, and it is in fact, no different than Amway's business model. Legal Shield is a pyramid scheme with some questionable representatives who try and up-sell their clients to become distributors. It is interesting that I had to bring a lawsuit (which I won) on another matter against the very person who sold me the service. I cancelled my membership.

I used my membership not long ago for my business and personal reasons (I got both plans because I have spent thousands of dollars on legal fees in the past). It sounded too good to be true for me but when I got my wills, power of attorney and representation agreement updated (something I haven't done for many years). I thought that alone was useful. I certainly did not know everything that was in the will but they did a good job. Because each law firm in each area is different you should look up the provider law firm. I asked many questions about the provider law firm for me prior to deciding and also researched them (as any smart business person would). I later tested the business side and I was shocked at how thorough the consultants were. If they continue to provide this type of service I will definitely keep my memberships as long as I stay in business. I just wish I had this before I started my business.

Here's the thing about LegalShield... you get what you pay for. What you supposedly pay for is legal advice, in exchange for a small monthly fee. What you get is a cursory review of your case and some superficial advice. I have used them about five times over the past few years and every time I have found their advice to be uninformed and of little use. Having been pre-law in college (20 years ago!), I have a basic working knowledge of law and have often had to prompt my "lawyer" on relevant statutes or arguments. Beyond that, it seems they go out of their way to make the process of dealing with them so cumbersome and so patronizing that you won't want to go through the trouble of calling back.

Service was listed as free legal services and then you find out you have to pay an enrollment fee of 10.00 and then 17.95 a month after that, for that you get the runaround. They tell you they will get you a lawyer. But if you need him to go to court, they can’t help you. All you can get is a consultation and no help in your court case. As far as I’m concerned, they are just a rip off and talk out of both sides of their mouth.

After 14 years of dedicated service as an Independent Contractor/Independent Associate, who reached the Silver Executive Director Position with the company, was featured in the Profiles of Success, in 2011, 2012, and 2013. Within 2 weeks after an argument with our upline Brian **, somehow he got our position terminated, as he is one of the top BIG Wigs with the company. And I wrote a blog titled "Top 7 Reasons for MLM Terminations" - it's #1 on Google for that topic... Basically a vulturous act by our Upline, causes the company to research a "false" accusation, and without contacting the individuals in question, they simply Terminate the position, and all of the income from that position flows UP to the Upline. So by Taking over or buying or however "acquiring" Mark and Tammy **’s position, he will gain upwards in my opinion of $25,000-$40,000 in income, and $7-$10,000 from our position as it is still growing and increasing!!!

As a fully licensed NJ attorney, I seriously looked into this entity before I even thought about participating as an attorney in their network. Thank God I did so. This is like an expensive lawyer referral service. They offer you a "simple will" as a free bonus incentive, but what they don’t tell you is that a simple will is something that you can draft yourself. If your needs are more complicated, then you need an estate planning attorney anyway.

We were told by a friend about Legal Shield and signed up. After speaking with them about their fees, we then consulted with a local attorney. And wow, they are so expensive. Then the Legal Shield Attorney tells you that you get a 25% discount. Well, we added up the costs. They are at least 30% higher than everyone else. Chuck, what a scam. People, be aware.

I was with LegalShield (formerly PrePaid Legal) for years. The legal advice I received was not always reliable. You pay for what you get. The real problem is that if you get into a situation that should be covered, they can opt to drop you without cause. This happened to me when I was sued and needed their help. Instead of covering my problem, as our contract states, LegalShield opted to drop me as a member without expressing a reason. I would never recommend their service. Be aware the service they provide is at their sole discretion. You can and will get dropped for any reason.

I recently took a CHL class and LegalShield did an excellent job at pitching their membership. It sounded wonderful, and I should have known better. I filled out the forms and gave them a check for my first payment and to join. Later that evening, I did some research online about them and read some pretty terrible reviews. I immediately tried to contact them, and received no answer. I sent an email to their member services requesting that they do not create a membership for me. I contacted my bank and put a stop-payment on the check, and blocked LegalShield from drafting the membership fee.

I was doing a favor for a friend that was wondering what companies out there might offer credit repair services. I went on to Google for "credit repair companies" and found a local law firm that had an article on their website about whether any agency can really fix someone's credit or not, and if it's possible, how much should someone anticipate spending for such a service. Nowhere on that page was Pre-Paid Legal Services or Legal Shield mentioned. This looked like a legitimate law firm.

I signed up for Legal Shield membership and identity theft membership. I never used the service and called to cancel. They sent me a form to fill out and return to them. I filled out the correct paperwork and sent it to them within the 30-day time frame that was required. I received an email confirmation my membership was canceled. HOWEVER, they just drafted the membership fee from my account today. I called and tried to remedy the situation and they told me they may be able to pro-rate a refund for me but that will take 60 days! They advised me if I wanted a full refund, the only possible way is to dispute the charge through my bank. This was an unauthorized charge and Legal Shield was unwilling to give me my money back or remedy the situation at all.

I have mixed feelings regarding LegalShield (LS). I've been a member for 10 years. For the money, about $10 or $20 per month, you get a lot of service. They have a central staff of lawyers who are willing to do document reviews up to 10 pages per matter, unlimited phone consults and will give you a discount if you need to hire an attorney. Usually you get good advice from most of the attorneys but sometimes you get a bad one and should call back to speak to someone else. I've had problems with their legal referral service in that they weren't particular enough in specifying what I needed and I had to reject some attorneys.

I contacted Legal Shield in March with a problem. I spoke to 3 attorneys and only one was very knowledgeable. He listened to me and realized I was a victim of white collar criminal fraud. He then wrote a letter to a firm asking for documentation. By the end of May 2013, management forbade him to talk to me anymore. I was given 5 referrals and all of them refused to help me or assist me. Some of these referrals were not even close in regards to what I needed in the specialty of law required. For example, I had a white collar criminal fraud case, and Legal Shield referred me to a divorce lawyer who does family law. I called Oklahoma Daily. Now I am going to court in two days and have no lawyer at all. DO NOT GIVE YOUR MONEY To Legal Shield.

I was looking for an attorney when my minor daughter had a run in with the local police and had to go to juvenile court. I happened upon these jokers online. It looked legit so I gave them a call. The first thing the rep told me was that if I go into court without a lawyer, they will charge and sentence my daughter. Later I found these are just scare tactics. I signed up and started paying the 25 bucks a month.

I started a Legal Shield account on October 15, 2012. I decided to cancel the account on January 24, 2013. I faxed the cancellation within a week. After talking to a representative, I was told that the only way to cancel is to fax it in. I told the rep how inconvenient this was because I do not have a fax machine. All she said was sorry. I faxed the papers in from OfficeMax and the fax was confirmed. At that point I thought I was finished with Legal Shield. My wife is in Medical school; I'm in school and we have 3 kids. By the time we had the chance to monitor our bank account, a few months had gone by. We then noticed that money was still being withdrawn from Legal Shield. I realize that I should have made sure that our account was cancelled but at the same time they did not email or mail me a letter informing me that our account was going to be taken off the cancellation hold and reactivated.

Excellent service for my family - LegalShield attorneys in WA are the best in the biz! Membership provided comprehensive Wills for my wife and I, assisted and defended my wife's IRS audit, reduced my son's speeding ticket from $120 down to $30 that did not go on his driving record or his auto insurance, a $150 mechanical diagnostic for my son's car dismissed altogether due to nothing in writing, our cable service and cell service contracts amended without penalty, an attempt at my finances being hacked on an internet purchase prevented by their bundled IDT Shield through Kroll with full restoration by a licensed investigator. Both products combined for less than $1 a day - you just can't beat it. I definitely consider it a Must-Have for my family!

I submitted an online request/search for an attorney to handle the custody suit of my daughter. I was contacted by a representative/sales associate of Legal Shield. We discussed specifics of the case and I elaborated on exactly what services I needed. I was assured that my needs would be met by the firm I would be assigned if I joined Legal Shield. I did not sign up right away. The salesperson (Crystal **) and I spoke many times over the course of 3 days via telephone, email and text about the benefits of me becoming a member. The main question I needed an answer to was, "Will my membership provide me an attorney to actually be in person in the courtroom during the proceedings?" Her response was that if the attorney couldn't prepare me enough to handle it on my own, then yes an attorney would be present to handle my case in court.

I joined PrePaid Legal shortly before they changed their name. A few weeks later, I had a slip and fall accident and broke my ankle. I initially contacted **, the LegalShield attorneys in my area. The person I spoke to was Ed, who said he was an attorney, but wouldn't give me his last name. After several phone calls and sending him pictures of the accident scene, he indicated that my case was more serious than a routine demand letter, but the attorneys didn't want the case because of its merits (or lack thereof). My understanding of PrePaid Legal was that matters of relatively easy resolution were included for no additional cost, and that more serious matters would be charged a reduced fee.

I was given an attorney who handles traffic ticket issues in Phoenix, AZ. I joined Pre-paid Legal Services in 2010. I typed and submitted detailed information in a letter and submitted all pertinent data. The lawyer gave me the runaround up until the deadline to go to court and she finally told me, "This will be a criminal matter and I can't help you." There was so much confusion, misguiding, and actually no representation whatsoever!

I have been a Pre-Paid Legal Service member for almost 12 years and decided to find out how to cancel a membership. I sent an email to the customer service with this question. The result was shocking. They just canceled my membership instead of the consultation. When I called the service provider law firm, later someday I was told that I am no longer a member? They connected me with the headquarters and we solved that mystery. They confirmed that they corrected this mistake (that's what I thought and that's what they told me).

I had PPL since 2010 until April 25, 2011, or so I thought. PPL has record in their system indicating that I called back on April 25, 2011 to initiate my cancellation. However, 22 months later, I receive an email from my bank stating that my balance had fallen below $25. I didn't see how this was possible due to the fact the account in which the bank emailed me about is an account I do not use at all. I put about $300 into the account and just let it sit there. I logged onto my online banking and it turns out I was getting charged by PPL every month since that phone call on April 25th, 2011! It added up to be $259.00 I was out because of PPL. I called the company and they went ahead and canceled again, and this time around I was told to look for an email that I would have to fax over to them to finish the process. I also was informed to write a request for a refund. I did all this on January 14, 2013, and today I called them back to see the status of the refund.

I will say that over the years, Legal Shield formerly Prepaid legal service has declined in quality. In response to yeah in okay, you are obviously ignorant..... Hoods and druggies, huh? Or maybe people who get illegally harassed by creditors or taken advantage of by unscrupulous landlords or any other number of things. The company used to be great for consumer actions like I mentioned above and maybe they still are. But the provider law firm in Arizona has certainly went downhill. It used to be if you needed some assistance in a consumer protection matter, the attorneys or at least their paralegals would do their research on the matter and they would write you a letter that would get results. These days, they don't seem to do any research and lately, I have just had to send in the letter I want sent, which they review and then type up on their letterhead.

Scam: Legal Shield (Pre-Paid Legal) avoid!

Before I even graduated law school, a neighbor of my boss offered me some kind of weird job "selling Pre-Paid Legal." It sounded fishy, and I wasn't even a lawyer yet so I avoided it (and him) like the plague. However, after starting my own firm over 10 years later, I briefly registered as a PPL attorney.

I eventually called the Oklahoma Bar Association. An attorney took my case. Since he was from another state, things were done over a fax machine. In the end, after all his lies, PPL not doing anything, I contacted two bar associations for their help. I got a reimbursement from PPL with their reluctance. Think about it, a reputable firm would not have to depend on PPL to find them clients. Their attorneys are less than reputable like the company. Why would anyone spend $120 to have a will written up when you can do it for free with online software? They say call as often as you need but then refuse to take calls because you exceeded your attorney time. This company is for two-bit hoods that need someone to represent them in druggie court or petty crimes. This company is not for white-collar/blue-collar decent folks. The company in itself I think has a questionable reputation.

Some good advice and partial refund - Under the name of Prepaid Legal; I was dissatisfied in that I did not get any actual laws which supported their statements regarding my concerns. I did get some good advice, but once you talked to one attorney, they were no longer available. You can talk to one attorney and get a completely different reply from another. Basically, you would have to talk to several to get a good idea of what you need to do. In order for the information to be useful, it has to be verified by a written valid source of law which can be referenced. Only good lawyers, who specialize in that area, know the laws. You may or may not get this with prepaid legal.

After having this "coverage" for 2 years, we realized that we were spending way more money in monthly fees and were not using the services offered so we decided to cancel. We called to cancel and of course, it could not be done over the phone but via a letter. So a letter was sent via fax. We called the same day to confirm if the info was received and they confirmed it was and our policy would be canceled. 3 weeks later, we were billed our monthly fee and upon calling again, they said they had never received our cancellation letter and had no way to verify we sent a cancellation letter, therefore, we would not be reimbursed our money! So we are now having to dispute it with our bank and are re-sending the cancellation letter again and are waiting (not so patiently) to see what happens this time!

I was a member and seller of Pre-Paid Legal through college and out for about 7 or 8 years. I used the membership a few times with traffic situations that weren't much of a deal, but with the cost of my premium I certainly paid more than I used it. However, I used the service for a criminal case once for the time I had it and not only was the service the worst, the lawyer seemed like a deer caught in headlights at the court and I now have a bad, serious, permanent record. The lawyer, which I paid a few thousand to, made me believe she would strongly represent me and when it came down to the court time, she acted like she didn't know who I was and treated me like a pro-bono case. Thanks for the harsh life and false security Legal Shield. I wish Pre-Paid Legal never came into my life.

I have been a member for a number of years and have used the service many times. Last fall or winter, I discovered that the name is now Legal Shield, which apparently means that there is a new owner of the company. Last December, I went to South America for the winter and while there I closed the bank account which was used to pay my monthly "premium" and frankly forgot to transfer the automatic deduction to my new account. No one was checking my mail while I was gone. When I returned to the USA in June, I called to reinstate my membership and was told that I could either pay for the previous months that had not been paid "if" there were any legal issues that occurred during that time or I could just restart my membership at the current date which I elected to do.

I requested a cancellation of my service on 3/23/12. PPL sent me a cancellation form to fill out and you have to use fax (convenient for them to say they never received your fax), and I had my confirmation that the document and cover letter transmitted OK. PPL does have a "Gotcha" clause in the last paragraph of their cancellation that puts the onus on the person cancelling to call back and make sure they received your fax. I'm quite sure many people forget to call back and PPL keeps deducting away, raking in money after people have cancelled.

I have been a member and also briefly sold the product. I have personally used the service and I have received outstanding service. Some of the comments I have read indicate to me that either these people were never members or did not take the time to read and understand how the program works. Pre-Paid Legal is not responsible for representing anyone. What they do is contract reputable law firms in the areas where they operate and if a member has a problem, he or she contacts the firm in their area and it is a lawyer from this firm that you deal with. Technically, you employ that firm and if you have a problem with a person or the firm, you can file a complaint to PPL to have them removed.

I was offered by an employer and bought into it. They had told us in person and in the brochure that they would handle the traffic tickets. I had the so-called protection for 3 years and got a speeding ticket of 51 mph in a 35 mph zone. They told me that they could not handle it and I needed to retain one of their lawyers. Their fee was higher with the discount than me getting my own. I started searching online on how Pre-Paid Legal was reviewed and found it was reviewed 10-fold more as a get-rich internet business. I’m making it my mission now to get it removed from our company benefits!

They acted like a shrink more than a lawyer and I rather to call them Band Aid rather than legal aid. After years of being a member, I finally in April asked for service cancellation, and they sent me a request on 4/23/2012 to sign and fax it back to them. I faxed it on 4/24/2012 and called to confirm. Today, I got a credit card statement with a charge on 5/26/12. I called and asked why. It took them 30 minutes to try to find my fax. Then, they asked me to fax again and said I had to fax to another fax number (and not to the one they sent me on cancellation letter). I asked for supervisor and she said my fax confirmation is just a proof that fax left my machine (very legal) and I had to call to confirm it, and denied that I did call them. I need refund and cancellation immediately.

I have been a member (not an associate or seller) of Legal Shield (Pre-Paid Legal) for about 10 years. I have used it for personal and business issues. Recently, a friend told me they were presented with Legal Shield at work and after what he said was a professional presentation, he signed up. Most of the employees signed up. He then told me that somebody at work went online and found negative press and everybody dropped it, saying it was a scam. I tried to explain to him how I use the product, and he reconsidered and kept the service. That is why I am writing this message. I went online and read some of the negative press and in most cases, these reviews are simply not accurate.

I got another legal service, sponsored by a teachers' association, etc. I tried to cancel with Pre-Paid Legal over the phone, got a recording. Good luck online. There is no cancellation prompt, go figure! It took 5 calls to Bank of America to make something happen. A lot of talk about, we can't do anything. I had to talk about canceling my credit card to make something happen. We'll see crocks, a lot of them!

I was going to buy a home directly from an individual. I read the contract and found some issues with it. I submitted the contract to my provider law firm and much to my surprise, they called me back the same day! We discussed my concerns. My attorney needed to do some additional research and promised to call me back. She did the next day at 6:15pm! I could not believe how many issues she found with the contract! Had I purchased this home, I never would have been able to take the title! This plan saved me thousands of dollars in legal fees and headaches! This is only one of a few times I have used Legal Shield since purchasing it a couple months ago. It is well worth the price!

I am not happy with the Legal Shield because it is not honest business and I never got paid, so I think it was all bogus scam in this business and it should be taken down and closed.

Anyone can write a letter on your behalf, only difference with PPL is that they attach an "attorney name to it". They will not do any leg work and represent you in court. Do not let the letters scare you or fool you. If you decide to sue or go further, be prepared to pay really high attorney fees. Your monthly membership will not cover court costs or attorney fees. Do not use them!

I hired a law firm and told them the circumstances about my minor son’s status here, and they told me it was no problem. They took my money, and now I am told that the government will not proceed with this case, because he is not supposed to live here in the US, after the law firm told me it would be resolved. I know now that I have given them all my money, that according to the law of the US, this will never and cannot happen. I have his eligibility number, and I cannot see other people scammed by this law firm.

On 2/22/12, I contacted via phone call, the corporate offices of Pre-Paid Legal a.k.a. Legal Shield and advised them of my desire to cancel my membership. I was told repeatedly that my payment via debit to my bank account on 2/23/12 would not again be processed. However, when I checked my bank balance on 2/24/12, the monthly debit had been processed by them. I immediately called their corporate offices on 2/24/12 and spoke with a "supervisor" name was Sherry and told her what had happened and of my previous assurances by two of the Pre-Paid Legal staff personnel that the 2/23 debit would not be processed. Her response was "they were misinformed" and that the debit would be reimbursed to them but it would take 15 days, 15 days? Yet, they can put through a charge in one day. I would never deal with them again. I was also told on 2/22, when I first called that Pre-Paid Legal would be sending me a confirmation email as to my membership cancellation on 2/22. Only after repeated phone calls to them on that matter was that ever done.

To make a long story short, I had a problem with Michele **, after which I wanted to cancel. I talked to a young lady by the name of Nancy. The phone helped but it wasn't until Jeff **, I don't know if it was one of those male bonding things but after talking to Jeff I felt I had a friend who understood my problem and I'm still a member.

I have read several of the complaints and agree that PPL does not honor their commitment to helping people. I have requested reimbursement to monies being withdrawn out of my account when I was no longer an active member. This has occurred over a period of two years! They finally got around to stopping the withdrawals but absolutely refused to reimburse me, even when I showed them proof that my membership was no longer active.

These people never do any attorney work other than your promised simple will. Any other problem is a simple letter and only if you agree to their overpriced attorney fees will you get any representation other than a generic letter. Try to cancel and you get lied to more than talking to a politician. They make a great living screwing the people that falsely believe they are pre-paying for attorney legal services. What a *** of ***. Drop these people like a hot rock.

I cannot explain how bad this has been. I cannot use a law firm in my city, I have to use one hundreds of miles away. They do not do anything. No email, it has to be fax or snail mail. They say it is for security. Not true, I made my way up to a partner and the story was totally different. I tried to fax, they do not have a toll free fax. So guess what, long distance applies. No calls back, the sales person that sold it to me is never available and does not follow through. By the way, only one law firm will work with Pre-Paid Legal - only one in Texas! Houston is the 4th largest city in the USA and no firms will work with them. What a joke. I wish I had time to tell you all the stories. Do not use them, it is a joke.

When I enrolled with Prepaid Legal Services Inc. a couple of years ago, not all the attorneys returned calls within a reasonable time, and if I needed a letter, most of the attorneys were more willing to give their opinion over the phone, than to try to help with a phone call or a letter. One time, I was referred to another attorney (not the usual law firm), to write a letter on my behalf, but that attorney was so rude. The first time I called her office, I was just starting to talk about the reason for the letter, and she put me on hold for about 20 minutes, and never returned to take my call. I called back to find out she was with a client. It took that attorney two hours to return my call, only after I called PPL to complain.

I have had Prepaid Legal for four years and would not be without it. I used it 12 times plus my wills. I never had any problem only great results. I pay $25 per month and have gotten way more value than that. I also understand that for that price, I can't/don't expect anything more than Legal Advice and a few letters written on my behalf. Only have great things to say.

I would give them negative stars if possible. I cancelled my membership, and they still took 2 months worth of fees out of my account! This caused a mother with small children (me), to not have money for food on Christmas! This is unbelievable! I called to complain, and was told it would take 15 to 60 days to look into it! Sorry kids, you'll have to live on ramen noodles and air, with water on the side. This is unthinkable and unfair.

I have made repeated and unsuccessful efforts to terminate an old contract initiated by my mother with Pre-paid Legal Services, Inc. I hold power-of-attorney status for the mother who deceased on Oct. 3, 2011. I have placed repeated phone calls at a number shown on an old brochure: 405-436-1234. Each time, I receive a recorded message with a promise that someone will call me back. They never have. I want to cancel this contract so that the automatic withdrawals will cease at my bank.

The lawyer said, "we can help you write a letter, but if we need to represent you, then we'd offer you discounted rate". So we are paying monthly fees for potentially needed letters? I thought we can be represented for a good amount of hours, before this discounted rate kicks in. This smells like a legal scam.

As a member of PPL, I can honestly say that their service is completely legit. PPL does not say that every situation will be covered. They offer a service similar to insurance but it is up to the lawyer as to how they can help you. PPL has helped a lot of members. With their identity theft protection, you can have restoration at no additional cost if you are ever the victim of identity theft. It really is a great service to have.

I've owned a Pre-Paid legal Services FAMILY legal membership for over 25 years. There are many members who fell in love with the service and then start offering the memberships and help others make money offering the memberships. As a single dad raising 3 children, and enrolling families in insurance, my time was very filled. About 1998, I became a director level independent associate.

What do you expect for $35.95 a month, people? My wife and I were denied a home loan because my wife was put in to the hospital (March 2011) due to our recent child being premature 2 months early after waiting a 6-month underwriting process for our brand new dream home. Long story short, through Pre-Paid Legal, we were given the legal advice needed. We would not have known where to turn if we didn't have the free-unlimited legal consultation. Now we are standing up for being discriminated against which we are pending compensation for the value of the home that we were suppose to be living in right now!

Prepaid Legal has recovered literally thousands of dollars for us over a period of several years and settled many disputes. After reading several of the complaints, I conclude that it may be a matter of the particular law firm in that state and satisfaction would be obtained by reporting them to headquarters.

I've had Pre-Paid Legal as well as two other discount legal plans offered through my employers.

I was not only a member but an Associate as well. In February 2011 I hired an attorney thru the company to assist with court fines and a pending warrant for an alledgely "no show" for court. I faxed all documents, paid some on the huge fine, and kept in contact with this attorney via email messages mostly. She gave me the run around for two months saying "I'm researching the court records and filing a motion". She had her assistant to call me, after several of unanswered phone calls to tell me after two months, that she was withdrawing and that she couln't help. She also stated that it might be a "criminal matter" by now.

I have had Pre-paid Legal for over a year. I am in the middle of a 3 year battle involving family law. After numerous non returned phone calls from my appointed attorney, I called PPL corporate and complained. Their appointed attorney "withdrew" from my case as well as withdrew the law firm. Now, I have no representation and PPL is willing to do nothing! They dropped me, without notice because I complained. Do not buy PPL.

I am in Texas, and the only law firm participating in the pre-paid legal is Ross and Matthews. They do not use email. Can you believe that? You be the judge. Email is safer than fax, cleaner, and eco-friendly. A fax uses paper (trees), ink, and long distance; and someone else may pick up your document.... It seems silly that to sell a service, the consumer has to go buy a fax machine to do business. What is next? Dial phones?

I have been using Pre-Paid Legal for over 10 years. I have been a real estate investor and entrepreneur. I have used the membership over 150 times, and never paid more than my monthly fee. It wasn't always what I expected, since the work they do is legal, and sometimes I wasn't right, legally. I have saved thousands of dollars, and will never be without this service. I have visited their law firm in California that is paid over $1.5 million/month. I have also visited the company HQ in Ada, OK, where more than 700 employees work. It is a great service.

I called back in July, 2009 to cancel this account. The call rep did not inform me that I had to wait on the line to hear a recorded message to receive instructions on how to cancel this account. The phone call rep gave me the impression that I had fulfilled by obligations to cancel the account over the phone. I have never received anything from this company in the mail regarding anything. I have never been able to use any of the services. The very reason I called to cancel this membership in July 2009 is because I never received anything from Pre-Paid Legal ever!

I signed up for Pre-Paid Legal as a representative and immediately changed my mind. I have contacted them on three separate occasions to stop debiting my accounts and return the overcharges back to me. I received an email signed by Tracy Skinner PPL Customer Care Department confirming that my accounts had been cancelled as of July 4, 2010. They still continue to debit my accounts relative to the two accounts. I closed numbers **** and ****. They sent their cancellation correspondence to me on an email address I longer use which was ****. I just want my money back on principle and the cancellation of any further debits, correspondence and/or promotion materials.

I quit my membership bet then they said they prorate refunds, but when you ask about refunds, they tell you it will take up to 60 days to process your refund leaving no refund. It is a rip-off because they did nothing for me after I paid my money. I’m paying more child support because they did not do what they said they would do.

Here is the thing, there is 2.5 million pre-paid legal members active right now. I have had pre-paid legal for a very long time and had no problems unlike some people I know. What kind of service they offer and for $17 or $26 a month you get great service. In my opinion, everyone needs this service people won't spend $17 a month for something that can benefit them but they will spend twice as much on a pack of smokes and beer every day and month I really don't understand.

I have used pre-paid lawyers several times in TN and KY. They have gone behind expectations. My wife was high-pressured into buying a car she could not afford. After a week of trying to get a hold of the manager or owner, she called the prepaid and they were able to get the dealership to take it back the next day with no questions asked. I am sure it would have been reposed otherwise and that would have cost me hundreds or thousands of dollars. Once they reviewed 17 pages of a contract for me with no charge, even though they say they will review up to 10. Another time they got my mother’s tax bill lowered by about $400. They have written several letters on my behalf. Some got results and some didn’t but that is not their fault. Count me as a satisfied customer and I am not usually that easy to be satisfied.

I was told that if I joined, they would take care of my child support problem. So I joined, and the attorney that I was given just threw the stuff back in my lap and would not even offer to look at the paperwork. I wanted to know if I was paying too much. I felt taken advantage of that's why I am so upset.

I have been thinking about joining Pre-Paid Legal as a consultant for years. I have been doing my due diligence and noticed all these complaints. I work for lawyers and know that they do not work for $26.00 per month. You are paying for access and a free consultation but not for representation. A lot of cases have no merit and like anything, there are good lawyers and bad.

I paid for the prepaid legal services for 7 years and used it for one beneficial service in updating my will. I attempted to use the services three times for covered matters and had extremely unprofessional treatment. The attorney wrote letters that had the facts all mixed up. When I attempted to have them write a second time with the facts corrected, they still could not get things straight. On another occasion, I submitted a contract for commission income that was not as an employee for their review. I was given incorrect advice regarding tax matters that I was fortunate to determine was not correct and able to avoid paying a lot more in taxes by ignoring their advice.

I have been using PPL for 6 years, and have had no problems. They have saved me thousands of dollars and most of all have given me peace of mind (priceless). Sometimes they tell me I have no case or to forget my pursuit of a company, I don't like that much but they know about law more than I do.

My bank charged me over $200 in fees for overdraft while I had more than adequate funds, when I contacted the lawyers at prepaid legal they said I should contact the banking commission they would not write a letter. Basically, the prepaid legal takes your money for representing you then when you need them they come up with all sorts of paragraphs in the contract for not doing so. In other words they are a lawyer referral service that you pay every month for doing nothing in my opinion they are a scam.

I hired Glantz and Glantz through prepaid legal to take on a construction lawsuit last year this time. It's now 1 year later and I still have no results, just constant billing for an attorney to keep reading the paperwork over and over again when the case is clear cut and dry. I hired an attorney because American Arbitrators stated I had to because the contract stated I must use them. I gave the attorney all the information in chronological of events as well as checks, statements, and etc. I have paid over $10,000 plus the American Arbitrators fees and still have no results. Paying the fees to my attorney is really putting further into a financial bind because he's not making every effort to finish the case, but clearly to drag it on for money.

I've had a Prepaid Legal Services plan for a couple of years as well as the Identity Theft Protection. I did a fair amount of research before I signed on with this plan. One of the first things I realized was that there are a lot of prepaid legal companies out there and these criticisms are so vague. It could be one of many companies which would then be many different qualities of law firms. I pay $17 a month for 24/7 access to an attorney anywhere in the US, if the need arises and it has - out of state and within. I'm talking about the PPLSI out of Ada, OK. One time, I called with a problem with a firm and it was taken care of immediately. I've been to the attorney firm's open house, seen their quality control system through the ADA system. I've had letters written, money returned, bills corrected, etc.

I got Pre-Paid Legal because I needed help collecting from deadbeat clients. Pre-Paid is a deadbeat program, the attorneys are flunkies and they give vanilla answers. They are a waste of money. The head of the KY Pre-Paid firm broke the attorney/client confidentiality by informing me what another Pre-Paid client said about me in the email then the crook billed me for reading the email. The bill was $700. I complained to Pre-Paid, but they did nothing. This is typical. I have put up with rude behavior from some attorneys as well. I would recommend that you stay away from this service. I wish we could file a class action against them.

I have been attempting for approximately a month to cancel our membership in Pre-Paid Legal. I have phoned and sent emails on numerous occasions requesting the paperwork to cancel this membership. In fact, after one such call, I received a packet for a "new" membership. I have been repeatedly told that my request is being forwarded to the appropriate department. However, I have never received any paperwork. Time spent calling and emailing. Frustration at the fact that they are more than glad to take your money, but you are completely ignored when you want to cancel. I just want this membership cancelled and I want them to stop debiting my bank account.

I have been a member of Prepaid Legal for more than 10years. My plan is for self-employed and I have been paying $ 49 for more than 10 years. When I informed them that I was sued by other party, attorney told me that my case had no merit, refused to help me by pretext that I had an attorney. After the letter from my attorney that she did not represent me, he asked me the proof of ownership of the company. I gave full proof about ownership. I had a time limit of 48 hours to respond to the lawsuit. He deserted me and told me that he can give referral only. Like a crook, he double crossed me and ruined us.

Somebody offered me the service last year in September, so I enjoyed it. Anyway, I thought I was going to need it, but when I called them to ask what I should do in a divorce situation, it was going to cost me 3 times more than going to a lawyer in town. So I said to myself: If it doesn’t work for me, how I can sell something like that? And I cancelled, but till now they are still charging my credit card. I called so many times and the person who took my number card by phone (Jay), he said that he has nothing to do with it, and that I have to call to other number, but it’s a stupid machine. They didn't charge it for a month and now I check my balance, and again!

I really don’t understand what has gone wrong with these people and their cases but I have Pre-Paid Legal Services and I have had no problems with them. Someone has always answered and I always talked to someone specialized in my problem. I have no complaints with prepaid legal services. As a matter of fact I trust this service so much I’m thinking of joining their sales team.

My wife was approached by a friend to join and to sell Pre-Paid Legal. We did so, and as it happened, I was in a situation where I was attacked and injured by my former employer. I called Pre-Paid Legal for help and got totally screwed up. The attorney did not listen to the entire story. She did not give me any advice as to the attack. The advice she did give me was to press the wrong charges against the company with the wrong office. Thanks To Pre-Paid Legal I am out at least $40,000 in damages. The lawyer also had me waste my time in pursuing an unemployment claim that I was obviously not entitled to, but I did so because she was the lawyer. The capper was the Identity Shield "protection".

I'm married to a man who is bipolar. He is the main person on the PrePaid Legal account. One day he was mad at me and without my knowledge, he removed me from Prepaid Legal. I'm back on after he's sorry, but my thing is, am I a second class citizen? Am I to be treated like a child? Later Prepaid Legal asked for our marriage license. Now I'm wondering if they did something illegal. Otherwise, they have been great. But, now I don't trust them. I was unable to process a claim for $88 that is owed to me through another company that stole money from my account.

I needed legal advice and representation and I googled for information and first page at the top (good position), "Find a lawyer...unlimited access blah blah get to a less than pedestrian site, rudimentary at best." After the fact I know now to look for disclosure and privacy statements. Big red flag if there's no contact info. I received a call from an associate of Prepaid Legal Services, Inc., Robert ***. I explained that I was in the middle of a lawsuit involving Capital One Bank Mastercard.

I don't understand these people saying that they were having trouble cancelling their membership. I called to cancel mine and it was done right then and there. I was always able to reach someone by phone.

I signed up on Jan 25, 2010 with a Hina ** who worked for Pre-Paid Legal Services at Ada, Oklahoma. She told me I only had to pay $10.00 for the registration and a monthly fee of $26.00 for all legal services. There was no other charges at all. When I called the Customer Service of Pre-Paid Legal 2 days later to check on my membership, I was shocked to hear that there was actually a regular lawyer's fee (hourly and retainer), but with a 20% discount on top of the $26.00 monthly fee charged.

I signed up for Prepaid Legal Service over 2 years ago. I was assigned to a group of attorneys in Atlanta. I had phone conversations with a "professional" attorney. I have not had any success in the 2 cases I have requested. It is a waste of time and my money! I pay Prepaid Legal $26.00 every month and for what? Prepaid did give me the name of an attorney that was in my local area. He was willing to listen but he got scared off when the insurance company told him in writing that they were not liable. He contacted me and told me there was nothing he could do, but if I paid him $5,000 he would take it to court and I might not get but $2,000 if that much.

You get what you pay for and that was reiterated to me from my experience with Prepaid Legal. I found out right after my wedding that my fiance had lied about his finances, that he had stolen from me, and that he owed back taxes for several years, etc. I called Prepaid Legal (Deming, Parker is their provider firm in Atlanta) and was told by their attorney that I had no grounds for an annulment because the marriage had been consummated, and they told me that I would need to file for divorce in the state the jerk lived in since he would be the defendant. I told the attorney I called that in my research of the GA law (I live in GA), it appeared I had several grounds for an annulment and that I could file in GA since I am a resident of GA. He again said that I'd need to call an attorney in MS and file for a divorce.

I used Pre-Paid Legal at least a dozen times in 4 years and always with excellent results. They have given great advice on multiple legal matters, took on one of the largest electronic stores in the US, all to get me back a lousy $100. Now who is going to spend $300 an hour on an issue worth $100? Pre-Paid Legal did! That's who! Attorneys bill in 15 min increments with an average national price of $300/hr = $75 for 15 minutes. My membership costs $36/months. That's over 2 months of great legal service. This is a no brainer! Complaints are usually from people who expect everything for nothing or don't know how to communicate. So sad.

I canceled membership in February 2009. They stopped taking payment from my account. However, they restarted taking money from my checking account. I did not check my account because I canceled it with a person and not a machine. The company said I did not return a fax they send to finish the process. I never got a fax from them. Again, I spoke with a person who told me she would handle the cancelation and nothing else had to be done in February. This is not good business practice. I am out of more than $150.00 because of this company. I will never do business with them again and would never recommend anyone else get involved with them.

I purchased a $249 Fast Start program to Prepaid Legal Services last September 10, 2009. I called them back to cancel my account and asked for refund. That was September 14 2009. They told me that I will have my refund after I send the package they sent me. On September 15, 2009, I blocked the debit card that I used purchasing their product. It was late when I realized that I am expecting a refund from Prepaid Legal to that account. So I called Prepaid Legal to request to make my refund deposited in my checking account and they said they cannot do that. They can only send the refund back in my debit card that I already blocked. They said it's in their policy. So I called the bank if I could cancel my request. But they said once I block my existing account, I cannot make it activate again. That left me no choice. So right now, I don't know how I could possibly get my refund back. I just can't believe that the one I'm planning to get involved with (Prepaid Legal) was the one who doesn't comply in our law! Is there somebody there who knows or can help me with this matter? I think Prepaid Legal should be out of business!

On or about the 1st of July 2009, I called the company and requested to cancel service. I was patched around to 3 people, until I was instructed I would receive a cancellation form in the mail that needed to be signed and mailed to PO Box 2217 Ada, OK 74821. I called on 7/20/09 and confirmed with a female that my letter to cancel has been received and that the services has been cancelled as of the dated form.

I paid for member services for 18 months, and upon request for services (They're very minor issues, and the firm indicated CA laws had been violated in the beginning.), I was unable to receive services because the law firm indicated they did not agree they would prevail in court. Upon service with an answer due in 5 days, I was forced to represent my self or buy attorney services at last minute.

The individual that I dealt with didn’t have my consent as well as the company to take more than $35 out of my checking account, and as far as I’ve seen, the company has taken more money out of my checking than I allowed. The amount that the company took out of my checking is $26.95. This has made me count on money that I thought I had when I didn’t and has made me fall behind on my bills.

I have had this policy for several years. I am entitled to legal defense benefits. I needed assistance in defending myself when I went for my defense benefits. I was entitled to 39.5 hrs of legal defense time. However, Ron Glantz of Glantz and Glantz interpreted defense very narrowly and insisted on a retainer for a necessary counter claim and 3rd party defense and forbade the lawyer he assigned to the case from doing anything aggressive in representing me, even if it meant my losing the case unless I paid him an additional retainer and fee that amounted to double the promised fee in the policy. Pre-Paid Legal, to date, has refused to assist me although benefits are only available at the designated firm.

I was served papers in Nov. by my ex - the day before going to court for child support hearing. It was an ex parte order - my daughter (12) was taken out of school and out of my custody - based on his lies and bs. I called Prepaid Legal - they said the referral off. was closed and would contact me next week - a court date was set for that following Thursday. I got a call the next wk. from an atty. 5 hrs away! I explained the situation. He said sorry, they couldn't help, and there were no attorneys w/ PPL in my area - the closest was 4 hrs away. So I wound up getting an atty. here in Carlsbad.