LegalShield Reviews
formerly Pre-Paid Legal Services, Inc.
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About LegalShield
LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.
Visit www.legalshield.com- Serves individuals and businesses
- Unlimited legal advice
- 24/7 emergency legal assistance
- Limited services in Massachusetts
LegalShield Reviews
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Reviewed May 16, 2016
I signed up for LegalShield and was told that any citation I previously had would be handled. Well after calling and speaking with LegalShield they have a 15 day period where they won't assist you without a fee. This was NOT told to me beforehand. I feel scammed by LegalShield, they took the money out of my account the same day. This was a complete waste of time and I was scammed!
Reviewed May 14, 2016
We use our LegalShield membership all the time: cell phone bill issues, lease contracts, collections, credit card interest rate issues, home appliance warranty problems. It's great for all those little frustrating things. One time we had a letter the attorney wrote that didn't include the facts we'd provided. We called back the law firm and they had another written -- it was strong! We easily get back our $20 a month invested with one phone call. It's not perfect (nothing is) but it's as close as we've found. 7 years a member and we can't recommend LegalShield enough!
Reviewed May 9, 2016
I consider myself an upstanding, law-abiding person. That being said, I utilize my LegalShield membership numerous times a year, every year, and it has always over delivered. Everyone should have one.
Reviewed May 5, 2016
In the fall of 2014 I moved into a house and I found out later that a lot of stuff was wrong. A friend of mine was telling me stuff that I could try to get the home sellers to cooperate on some things. Now I did buy the home as is and didn't get an inspection, but I assumed (first time buyer's mistake) that the disclosure agreement was also a legal document. If someone says there is absolutely nothing wrong with the house then it should be just that. A lof of stuff was jimmy-rigged and I wanted to know what my options were. It's a long aggravating - I don't remember who I spoke to, but he was rude and didn't even try to help. When someone is upset it would be great if the lawyer would drop the tone and stop talking to the client like you're a moron. I would have complained sooner, but I didn't know this board was here, so I'm doing it now.
Luckily after speaking to friends I did find someone better to help and they were able to get the sellers to compromise and give me money to fix a good portion of the issues. So we didn't even have to go to court or anything. I wished that he could have at least tried and dropped the attitude. I hope not all the lawyers aren't like that one or I will have to stop my membership. For the price they charge every month I would hope for someone to TRY.
Tabatha,
We are sorry to hear about your experience. We would like the opportunity to look into this matter for you. May we reach out to you?
Best,
Jarrod LeggMember Services Supervisor
LegalShield
Reviewed April 28, 2016
Some outfit they are!!! They scammed a 90 year old woman by charging her bank account for over 3 years before I caught it. She is legally blind and couldn't examine her bank statements. After providing all documentation including Dr's reports stating her age and blindness they continue to refuse Reimbursement to a Holocaust survivor living on a pension. They should be ashamed of themselves and if they behave that way BEWARE of their services. They would rather battle her by contesting this fraud by just continuously responding with letters of obfuscation to attorney general offices in 2 states. I guess they're just waiting until she dies. Shame on them!!!
Reviewed April 18, 2016
I was a paying member of Pre-Paid Legal/LegalShield since 2010. It is now April 18 of 2016 and if you think this corporation is out to help the paying member, I have news for you. They could care less. Their claims of having experienced attorneys answering your calls and writing your letters is a complete lie. I've had an important pending legal matter for over a year. I was without a doubt a victim of a HUD housing scam. Plain and simple. LegalShield did not have one attorney that could answer a simple question. Further, they advertise how many attorneys they have at their law firms but do you think that's in the members' best interest? Nope, absolutely not. However, what happens when you call up with a legal matter that requires representation? I will tell you what they do.
I had a foot surgery done in April 2014 that failed. Whoever put on the splint after the surgery did it incorrectly and it healed wrong. Now the foot is worse than it was before the surgery. The doctor worked for a large non-profit Health Care System. With LegalSheild's network so large how do you think there wasn't a conflict of interest? They gave me a number to a slick attorney that convinced me that my case was worthless. All in the interest of the allegedly non-profit Health Care System.
Trying to navigate your way through the legal system is almost impossible in Colorado. Further, LegalShield is on the take from big corporations by alerting them of your pending legal woes. So, if you think LegalShield is working for you, you've been misled. They are able to give the corporations with heavy pockets a heads up on any real pending lawsuits and mislead the small paying member at the same time.
How am I assured that this corporation is corrupt? One of the attorneys making phone calls to members at the end of the day FORGOT TO HANG UP THE PHONE. Here they are making fun of their paying members and making comments such as "She has no money. That's worthless," and further derogatory statements that had me frozen on my couch. I could not believe what I was hearing. This organization is a corrupt scam for the paying members. For every member they help with a speeding ticket, there's another customer they direct towards an attorney that gives them bad advice.
LegalShield makes money from the corporations and businesses they protect. Your information is not protected under the attorney-client privilege. It gets worse. Once they know you have this recorded message both my phone and my computer have been hacked. They called around the clock trying to hear the message that could potentially put LegalShield out of business. People need to know LegalShield's intent and do not become another sucker.
Reviewed April 13, 2016
I not only am a member of LegalShield but also an associate. I'm ashamed to tell people that because when I first started I believed in LegalShield. However, after 2 real estate issues, I no longer am a fan. They refuse to call me back. They put tax attorneys on a real estate issue. Due to their 'lack' of attention, I'm about to lose my home. Nothing they claim is true and they could honestly give a rat's ass about their customers while racking up $$$ every month for membership dues.
Reviewed April 8, 2016
I signed up with Legal Shield to help with my auto insurance claim. All I got was the runarounds. I spoke with 4 or so different attorneys. Every time I asked to speak to the original attorney I had spoke with someone else would call. Then they referred me to an attorney who never called and when I called back I asked if I could have a letter written and the attorney said he didn't feel it would do any good. WHAT! Isn't that what you pay for? This has been such a waste of time. What's the purpose of having a membership if you can't use the perks when it's really needed.
Mattie,
We are sorry to hear about your experience. We would love to look into this matter for you. May we contact you?
Jarrod LeggMember Services Supervisor
LegalShield
Reviewed March 31, 2016
On 3/29/16 I had received a call from Amy ** of SC Merritt Webb Law Firm who represents SC Legal Shield Members. My Intake # was **. I had attempted to gain an understanding of Workman's Compensation, so that I could educate my son whom I have listed as a joint member under my legal shield plan. I was advised of the Attorney/Client privilege which was the reason I had been assigned by the intake coordinator 2 separate intake #'s. I was not seeking direct answers for him but simply the LAW basics of WC, and she failed at assisting me because she was so adamant about my inquiry being for my son.
His Intake # was ** and it is now 3/31/16, and he still hasn't received a callback! This feels like a waste of my money. I can save my $20.00 a month and build for an attorney that can at least offer me basic understanding of the LAW which I found today visiting the Merritt Webb's website. So I caused myself upset and frustration seeking help directly because I was literally in tears before the end of the call for everything that I have experience indirectly. I will be cancelling my membership very soon.
Pamela,
We are sorry to hear about your experience, we would love to look into this for you. May we reach out?
Best,
Jarrod LeggMember Services Supervisor
LegalShield
Reviewed March 18, 2016
I had the worse attorney referral from you for my divorce. She had surgery. She was always sick stating some part on her body from stomach to wrist to headache, never answered her phone or text. She would call me the day before stating the deadline for this or that was the next day not giving me any time to get things together. When she did text or email me back it was at crazy hours like 2-5am. As if she was going to get a response at that time. I didn't get anything in the divorce as she stated because she failed to file needed paperwork in time. This was by far the worse experience I ever had with an attorney or heard of with an attorney for a simple divorce case. I would never recommend LegalShield to anyone. I spent over $4500 for nothing. Thanks a lot LegalShield for your referral.
Jay,
We are sorry to hear this. We would like the opportunity to contact you and see if we can resolve the issue. May we reach out?
Jarrod LeggMember Services Supervisor
LegalShield
Reviewed March 17, 2016
I've called today to request for a lawyer to write in my behalf and I ended up being bounced back again requesting to call the Membership. I was turned down because that was not his specialty and that I don't have a case. I am frustrated and finally told the lawyer that I have not gotten any good service from them and he said that.. "really, you have 6 open cases on file?" This is what the lawyer told me. Exactly! They keep on routing me to WRONG LAWYERS and asking me to call MEMBERSHIP # AGAIN and AGAIN. And we all know the pattern. Good example, I asked for Patent Lawyer referral and the lawyer they referred me turned out is only doing TRADEMARKS so I ended up outsourcing another lawyer outside the Legal Shield since this is totally a waste of my time. Maybe before you analyze how many "cases" I called, you should see the trend why I did that. Completely waste of my time.
Arlene,
We are sorry to hear about your experience. We would like to look into this matter for you. May we contact you?
Jarrod LeggMember Services Supervisor
LegalShield
Reviewed March 14, 2016
I had an issue with my LegalShield membership, and instead of addressing it, they cancelled my membership all together and wouldn't let me renew it... I'm very dissatisfied with the way I was handled by LegalShield and it is a shame because Ross & Matthews which is the provider firm offers great services. Also I had a few cases in the past where they referred me to 3 lawyers outside of Ross & Matthews, these lawyers were HORRIBLE!!! I called ALL of them multiple times, left multiple voicemails and they never got back to me. After I filed a complaint against them, 2 of the lawyers called me back and they both never took the time to listen to me and evaluate my issues, they acted as if I was disturbing them and rushed me off the phone! They were very unpleasant!!!
Then I checked a few reviews on LegalShield and saw that I was not the only one experiencing that issue and these outside lawyers treat you like crap because they have to provide you services with a 25% discount off their rate... And every time they hear the word "LegalShield", they never return your calls. You have to file a complaint for them to get back to you and that's unacceptable!!! This is one of the issues I have been experiencing, talked to LegalShield multiple times about it, along with other issues, and I guess they got tired of me complaining and instead of addressing it, they cancelled my membership all together to avoid dealing with it and blocked me from trying to renew my membership.
The last month with them, they cancelled my membership and blocked me from providing any information to the lawyers working on my cases, but yet they still went back to my account and charged me $20 for a one month service/membership, which they had just cancelled!!! I wish there was a company we could use to file a complaint with these kind of businesses. It's like the consumer never wins. If you know of one, please email me the information, thanks! I sent a letter higher up and walked my way up to the CEO of the company. He clearly does not care much about the company because he never got back to me or have someone attempt to resolve the issue in a way that would benefit me, as a customer. This is not the way you do business!!!
Rahchida,
We are sorry to hear of your experience. We did attempt to reach you when you posted a review to Facebook on 3/14. We would be happy to look into the situation for you. May we contact you?
Jarrod LeggMember Services Supervisor
LegalShield
Reviewed March 2, 2016
In Dec 2015 my gas was turned off at my house. Calling my local gas company and talking to a service representative, I was informed my reoccurring monthly payment had not been paid. The gas company had in fact disconnected my natural gas service. After some back and forth with customer service representative I was told that my gas service had been disconnected by mistake at no fault of my own. When I requested to return my service asap, I was informed that it will cost me $49.95 to restore service same day. Yes, the same day service that turned off my gas! I was not happy. Requesting a supervisor to discuss this Policy proved to be a waste of time. Not happy. I assessed my options looking to my phone for some sort of guidance. I saw the LegalShield App.
Upon tapping the gold bar on the app I was connected with a law firm and was asked what I needed help with. I explained the situation and 10 minutes later an attorney from Ross and Matthews contacted my... I then explained what had happened. He asked for the gas company's number. 30 minutes later the attorney called me back and said he resolved the situation. Of course I said "How?" Calls from an attorney go to a legal department at the gas company not customer service. A little over an hour later the gas company technician was back at my house and returned our service. Awesome! Immediately, I called the attorney to thank him for his help.
Feeling great that the little guy finally won. I was surprised when the attorney asked me how much time I have invested into getting this situation resolved. Thinking about it, I told him 4 aggravating hours. Later that day in my email I received a copy of a letter sent to the legal department as the gas company asking for restitution for the time I spent on this issue. The legal department at the gas company agreed and credited me a $125 credit on my bill. From start to finish LegalShield was there for me. The little guy who actually won against the buy guy. Thanks LegalShield.
Reviewed Feb. 29, 2016
I have been a paying member for over a year. I have been paying 49.95 each and every month for this period. However, each time I call in, I have to wait "up to" 8 hours for a call back. This doesn't sound too unreasonable except when the reality of life kicks in. Like most people, I work. This means there are times when I cannot answer incoming calls, so when the lawyer finally calls and I don't answer they leave a message and I call back. Reasonable yes? No! Now I have to wait another 8 hours and this can continue all week. But when you need legal advice now, that means NOW, not in a week or whenever you finally connect.
Additionally, I sent in a previous Will that I wanted updated and improved. Weeks later, I received a Will that was so generic, it had to be from a software that has check boxes. If it was written by a Lawyer, this lawyer was not qualified enough to do the job. It was not worth the read, let alone to be called a Will. This will would only cause my family to be locked into litigation with the government for years, it would certainly NOT be of any help. I also tried using the law firm (Mills & Mills - in Toronto, Canada) for other files and received just the same terrible response time and pathetic quality of work. This is a total and complete rip off. Do not get suckered into paying for this (lack of) service.
Matt,
We are sorry to hear about your experience. We would like to help get your issue resolved. May we contact you?
Jarrod LeggMember Services Supervisor
LegalShield
Reviewed Feb. 22, 2016
My understanding of what I signed up for is not the service that I am getting. Most of the lawyers make it seem like I am a waste of time. When I expressed concerns about how the referral lawyer has handled my case, I am treated as if I am in the wrong and not given the opportunity to be heard.
Eva,
We are sorry to hear about your experience. May we have the opportunity to reach out and look into this issue for you?
Jarrod LeggMember Services Supervisor
LegalShield
Reviewed Feb. 17, 2016
I have used this service 26 times in the last four years and have had nothing but great service. As an associate I first visited the provider law firm just to find out about them. Obviously Consumer Affairs doesn't vet any comments made. A few of my clients have cancelled the service for various reasons, primarily because they never bothered using it. Not one ever had a problem with cancellation.
Last summer I received a $175 ticket for failure to have an up-to-date registration sticker on my plate. Before the officer had pulled away I was on the phone with LegalShield. Before I got home a former traffic court prosecuting attorney called me and told me exactly what to do. I did it and ten days later received a letter from the county court canceling the ticket. No fine and no waste of a half day in traffic court. My wife who was very skeptical of the service in the beginning has used it three times and loves it.
Reviewed Jan. 30, 2016
I depend on the advice of LegalShield more than those I know personally. I've had 2 sticky situations where I would have not known what to do nor my rights had it not been for my membership.
Reviewed Jan. 26, 2016
Absolutely ridiculous. I try to make my will because it is apparently included and since I don't live close to my "law firm" which is 6 hours away (one way) then they have to refer me to a law firm that is closer to sign and witness my documents/will. Great! But we have to pay 56.00 dollars per person + HST. Imagine that. So 40 monthly for a membership+56.00x2 = Over 152+HST. Might as well just get my will done by an actual lawyer and it will cost me less. Or you know, I can just drive 12 hours to go sign my paperwork! Problem solved. Not a happy customer. This is false advertising. Free will included = not unless you live close to your "law firm".
Ashlee,
I'm sorry to hear about your experience. We would love to look into the situation for you. Would you permit us to contact you regarding this matter?
Reviewed Jan. 20, 2016
We subscribed to LegalShield about 2 years ago. During this period we have called upon the attorneys in Virginia on several occasions and they have handled our matters quite competently and effectively. Response times and follow up were excellent. Work performed was highly professional. The LegalShield app with the 24 hour emergency legal access contact button also is helpful and all 5 of our children have the app on their phones. About a year ago, we also began promoting the service as we believe that every American should have the protection and peace of mind afforded by LegalShield.
Reviewed Jan. 15, 2016
I had the membership for less than 6 months. I was pulled over for using my cell phone. I advised him that I used it to call for an emergency situation with my family. As the officer proceeded to advise me why he pulled me over and took my driver's license and registration, I remembered that I had the 24/7 access to an attorney. I called and I was connected with an attorney within 2-3 rings. I handed the phone to the officer who had a 5 minute conversation with my attorney. The officer then said "please proceed and have a nice day." The attorney later called me & he explained what he said to the officer. I was amazed with the service! That would have been an expensive ticket and expended a lot of my time to possibly appear in court.
Reviewed Dec. 31, 2015
I have been a member of Legalshield for over 4 years. I have used them for multiple things and always had a positive outcome. One of the most recent things was my son fell in Wal-Mart and busted his lip open. Wal-Mart wanted me to sign paperwork based on the incident and I was concerned I would be waiving my rights as a parent in the event there was something internal wrong with him. It was after hours for the law firm, however, I was able to call the 24/7 line and read the document to them. I literally had an attorney on the phone within 5 minutes of the phone call.
They were able to walk me through what information to provide and what not to provide. They were also able to give me peace of mind knowing I wasn't signing my rights away. Wal-Mart had their policies and procedures in place I do not blame them. But I have my own policy too, it's called Legalshield and you should have seen the managers' faces when I called my attorney after 9 pm at night. I felt so empowered to have someone on my side, for myself, and my family. Everyone deserves to have this access.
Reviewed Dec. 30, 2015
I am not trying to put out bad information about LegalShield, however my experience with them has been a runaround. I have been referred to 9 different attorneys who all say they will take the cases but when the connection of information has been passed on they refuse to speak, only the secretary. It is very sad because nobody knows whether the information is being passed back to the accused agencies and LegalShield only takes your money and does not do what they say they are going to do. For me it isn't worth it and I am going to get a total refund for failure to meet contracted services. However not everyone is treated the same. Some get better services while some don't. Good luck to those who can make it work for them. I am not having a very good experience and very disappointed that people take advantage of single families.
Reviewed Dec. 23, 2015
I did not get help with my situation. I made a complaint before i cancel. I request my money back. I talk to a supervisor and a manager - no justice. I felt that my money should be return.
Patricia,
We would love the opportunity to assist you. May we contact you?
Updated review: Dec. 19, 2015
Legal Shield advised that there was an email issue they had fixed the problem in a fast and professional manner afterwards.
Original Review: Dec. 7, 2015
I have been with LegalShield for a while. Haven't used the service much. Recently I bought a condo unit and not even three months in, I received a threatening letter advising me that I am using balcony for storage, enumerating bogus things that I never owned and letting me know that in less than 24 hours someone would come into my suite and remove things (steal). Called LegalShield next morning (Tuesday) 8:30 AM - was advised lawyer will call within 8 hours. Call came after 8 hours and after my second call at 4:30 pm. I was advised by the lawyer that they will work on a draft letter next day (Wednesday) and I should get it. Got nothing the next day. Called back the day after (Thursday) - was told that for sure I will get something that day - got nothing.
Called back Friday - was told I will be called during the day by the lawyer to be explained why I didn't got the letter. Called back Friday again - end of day, was told letter was actually sent Thursday to wrong address. Called Monday, was told letter was sent Friday (before my second call). Called Monday again, provided second email address - got nothing. I am at a loss now, it is obvious that I am dealing with call center unprofessional stuff. Have a draft letter that I was supposed to get Wednesday, Thursday, Friday, Monday and I didn't. This is a serious matter, regarding the place I bought, am a single dad and don't have as much time to spend with the nonsense. Really disappointed in the service. May have to cancel the membership as I can't seem to find any resolution/serious staff.
Reviewed Dec. 4, 2015
I know this may seem to be a strange story but it's an important one for every parent. I've been enjoying the accessibility that my LegalShield membership provides for years. But one of the best ones for me is this one. My daughter, who deals with a diagnosed social anxiety, had expressed her interest in having us purchase a snake. As a parent, I want everything for my children BUT a snake? I'll admit that was on the border of acceptability. But I told her, if you do the research on how to purchase, feed and house it, I'll look into it for her. She did her duty to the letter and I did mine. Turns out the type of snake in the area in which we live actually was illegal to own (local by-laws). So I informed her about my 'search' and thought that was the end of it.
But that's not the end. She said "How about if I call the law firm and see if there's anything around that challenge?". I was impressed but not too surprised because she had grown up knowing that she was also able to call the law firm (as the membership covers our entire family). When she got on to the law firm and explained the scenario, the lawyers explained that she could apply for an exempt and provided her with council on what to put on the application and where to send it into. Long story short, we now own a very exotic looking Ball Python that I've also come to admire.
The moral here, isn't just the story of this animal coming to live in our home, but also to the fact that here's a (at the time) 17 year old girl, who knew enough to seek out professional council and HAD the ability to do so, without it being a financial burden. What parent wouldn't want their child to be able to have that access? We can't be there all the time. But I worry less because LegalShield can be there when I can't. I'll never be without it.
Reviewed Dec. 2, 2015
LS was fast in resolving my problem. They fixed it correct the first time. And all was covered in my LS plan.
Reviewed Dec. 1, 2015
Things happen in our lives every day where we need advice and help! LegalShield Law Firm in AZ has helped me many times with traffic situations where the issues were thrown out of court! The story doesn't matter. There are many different stories to each situation. BOTTOMLINE! The law firm went to work on my issues and I never got a bill! They have written letters on my behalf and the letter made a difference! They have written letters and they didn't make a difference! This coverage has saved me thousands of dollars where IF I didn't have it... it would have costs me that extra money! My family and I will never be without LegalShield EVER!
Reviewed Nov. 25, 2015
I recently joined LegalShield for the first time as I had a tenant/landlord matter. The lawyer wrote a letter on my behalf and emailed it to me. In the letter I found a major mistake regarding amount of money that was being claimed. I asked for a callback and on first time I was called back immediately. I was told the mistake would be fixed and the letter then posted THAT DAY. Shortly after hanging up, I then discovered a 2nd major mistake, this time regarding a wrong name of the person it was addressed to. I called again and asked for an urgent callback as the lawyer had told me it was going to be posted THAT DAY. I received NO CALLBACK.
Over the next 3 days, I called a number of times, asking for a callback and trying to get the message through that the mistake needed to be fixed and asking that the letter not be posted until the mistake was fixed. Regardless of whether a situation is urgent, LegalShield supposedly have a policy in which lawyers are required to provide callbacks within 8 hours. I called over 3 DAYS, leaving urgent requests each time, worried that the letter was going to be posted without the mistake fixed. NO CALL BACK AFTER 3 DAYS!!! Very poor service, LegalShield! I'm very disappointed with the service so far. It's now the 4th day and I have still not received a call. I have no idea as to whether the letter went out with the mistake on it or not. VERY POOR SERVICE.
Leighanne,
We are sorry to hear about your experience. We would love the opportunity to assist you. May we reach out to you to discuss this experience and rectify the situation?
Reviewed Nov. 9, 2015
After signing up with LegalShield to receive legal services on September 29, I decided to call to evaluate the claims made by LegalShield by getting a referral to an attorney. I called and described a general story of a case and asked the attorney about his representation fee in the court. He gave me a fee about $5000 and up for his few hours of being in the court. The saving by being a member of the LegalShield service member, according to the attorney was between $50-$100. I cancelled the account and asked my refund 20 days later. They said it takes 60 days to review the refund. They never responded my emails and finally they were forced to send me an email by many emails I sent to them to get my refund of $27 dollars of what they stated as risk-free trial period.
They denied the refund and they stated "According to the schedule of benefits stipulated in your contract, refunds are prorated for the unused portion of the membership that was paid in advance at the time we received the written request to cancel. After carefully reviewing your request for a refund, it has been determined that no refund is due." They said because I used the service I could not get my refund. By using the service they mean I called their referral and talked to the attorney in the first month of membership about the cost of hiring an attorney! I found out what I save by being a member of LegalShield is nominal compare to what an attorney charges, that makes LegalShield a total waste of money, and a business that is a scam for what it claims and never delivers.
Reviewed Oct. 27, 2015
I have had a LegalShield membership for over nine years. I haven't used it a lot, but it has been a great service to have when it was needed. The attorneys I have spoken with have always been very friendly and knowledgeable and have clearly explained what to do in each situation. They have written letters for me when I had problems with my car insurance claim and helped me with some contract problems. It is great to have peace of mind to know that if I ever have a major legal issue, I will have a law firm to call for help.
Reviewed Oct. 23, 2015
I signed up with Legal Shield in May. Since then, I have called them 15 times for issues I wanted advice and counsel on. The attorneys called me back every time and answered all my questions. This is the first time I felt I had access to answers for issues I need help on. For 20.00 a month, this is a real deal.
Reviewed Oct. 15, 2015
1st, I had an issue with an employer taking accounts. The Parker Stanbury lawyer told me I couldn't sue because the home office was out of state. I had it happen again and when I called a year later she was the same lawyer. She said, "Here we go again" and told me I couldn't sue and she TOLD ME BEFORE. So, I asked for a new lawyer. Same story. Well, of course you know where this is going. One of my co-workers had gotten the same treatment and sued and the company and not only is it possible to sue, they settled TODAY with that person. I was then listed in the lawsuit erroneously as a defendant because I had been in the management hierarchy at one time.
Legal shield ALSO claimed that there was a break in service so they couldn't defend me at a certain date. Completely wrong. This person stated they came to work at that time NOT when the issue began. I had over 12 conversations with Legal shield/Parker Stanbury trying to explain that they were misreading the dates on the lawsuit. So, not only did they say something wasn't possible that was, because I couldn't get something handled, it escalated and ended up including me.
Second case. I had purchased auto insurance Safeco insurance through Brown and Brown in Santa Barbara. I asked my agent to cancel my insurance because I was switching carriers. She agreed, but I receive a collection notice from Safeco. I asked how I was being sent to collections on a prepaid service. She informed me that they shouldn't have done that. I knew that but, she dropped the ball. I called more than once to Safeco and was on hold for over an hour each time. I contacted the agent and she was no longer at the insurance agency and said to now worry about it. I contacted the agency and was told I had to prove I had insurance somewhere else or it stayed. It's on my credit report so, I contacted Parker Stanbury and all I got was some guy explaining that there COULD be a clause in the policy that insists I have insurance before I cancel and they agency COULD be correct in sending me to collections.
I asked him to write a letter demanding my removal and he said that they COULD have something in their policy. I had to argue that what he was saying was completely arbitrary. I didn't ask what COULD be in a policy, I wanted a letter. I don't have access to my insurance records from 4 years ago but the policy COULD contain language that COULD prevent them from listening to the lawyer.
I remember when I used the service in the past. Flawless. I sold the service for my ex. I presented to groups and convinced them of the need. Now their incompetence has cost me. I'll cancel tomorrow morning. I mean when a lawyer says "Here we go again" and is not only wrong, it escalated to a serious issue. A year passed and "Here we go again?" What a shame. If you've ever felt helpless and the one you turn to, the one you trust basically betrays you, what do you think it does to your spirit? I thought someone had my back. I was wrong.
Scott,
We are sorry to hear about your experience. I assure you this is not a typical LegalShield experience. May we please reach out to assist you?
Reviewed Oct. 12, 2015
I have been a member of Prepaid Legal Shield, also known as Primerica Legal Protection Program for 7 years and thought I had some peace of mind in case my Sweetwater Ranch HOA (in Colorado) overstepped their authority and became too abusive. As it turned out, I was correct. But when I attempted to utilize the benefits which I paid thousands of dollars to obtain at this point, they turned me over to the law firm of Riggs Abney Neal Turpen Orbison & Lewis. The attorney who represented me was not only terrible but also provided incorrect legal advice. The case was over an 8' X 10' chicken coop on our 35-acre lot.
I provided this Prepaid attorney with letters from HOA Board members, one who stated I was 'justified in being singled out and no one else in the community was following the covenants'. Pretty damning evidence against an HOA Board who were not enforcing any covenants on any Board members and also didn't follow Colorado HOA laws in regard to not having open meetings and keeping minutes of their meetings. All of the HOA Board members were in violation and it was all well documented with pictures and e-mails. The case was pretty much a slam dunk win due to the obvious Arbitrary and Capricious actions of the HOA Board but I didn't realize that the only reason this extremely skill-lacking attorney worked at the Prepaid Legal Service of Riggs Abney law firm was due to he probably could not obtain a legal job anywhere else. The attorney's name is Steven **.
Typically, these prepaid attorneys lack the necessary skill set and that is why they are working here but the attorney I got was the one who answered the phone that day... as opposed to having the correct skill and knowledge about Colorado HOA laws. Needless to say, I lost my simple HOA case and was then ordered to pay the HOA's attorney fees plus my own. Please DO NOT waste your money on a Prepaid Legal Service. It will be costing me over $40,000 over a chicken coop and because I had an attorney who shouldn't be practicing in the legal field. And unless you've been through a lawsuit before (I hadn't), you really don't know what you're getting into. And lastly, per the Prepaid Legal Service agreement, I was supposed to receive 4 hours of prep time and the trial (up to 100 Hours) was supposed to be free. The firm of Riggs and Abney never provided these benefits to me.
Tom, We are sorry to hear about your experience. We would love the opportunity to assist you. May we reach out to you?
Updated review: Oct. 12, 2015
Resolved privately.
Original Review: Oct. 9, 2015
I hired Glantz Law as to represent me in a child support arrears case where I just wanted to negotiate a fair weekly payment with the Florida Department of Revenue. They are the only option I was given. The attorney they assigned me was not very knowledgeable although family law is her specialty. My case was transferred from CT as I relocated permanently here in 2009. They told me they filed a bunch of paperwork to set a hearing and to stop any actions against me. The first thing I was hit with was a $250 weekly payment which is 5 times higher than my arrangement with CT. I told them and then they said they filed more paperwork but I was subsequently hit with a threat to suspend my license and registration.
All this time I'm waiting for a hearing to arrange a payment, not even arguing with the amount owed. They filed more paperwork and nothing happened until I took time off from work and went to the Child Support Enforcement office myself and told them I was filing a petition to negotiate the payment amount. They originally asked for a $1500 retainer and $200 for expenses. Now I just got a bill for another $953 and still nothing has been done. I have been a member of LegalShield for years and never used their services. I believe they need to get rid of Glantz Law in Florida or provide another option.
Robert,
I'm sorry to hear you had a bad experience. We would like the opportunity to assist. May we reach out to you?
Reviewed Oct. 5, 2015
My first attempt to pay for the service was rejected on the website so I came back the next morning to try again. Both times, first my credit card then my bank card were charged $29.95 each! I was charged a total of $60.00 for a bogus membership number that I cannot even access the website with. Zero customer service and after waiting on hold for close to an hour and a half total I finally got through to a human and all she did was give me a "membership number" that was rejected every time I attempted to log on.
Naomi,
We are terribly sorry to hear of your unfortunate circumstance. We would love the opportunity to help you in any way possible. With your consent, we would like to reach out to you to assist.
Reviewed Sept. 29, 2015
I cannot explain how bad this was. The rules they have are very bad in my opinion. I cannot use a law firm in my city, I have to use one hundreds of miles away. They do very little other than a will. No email, it has to be fax or snail mail. They say it is for security. Not true, I made my way up to a partner and the story was totally different. I tried to fax, they do not have a toll-free fax. So guess what, long distance applies. No calls back, the salesperson that sold it to me is never available and does not follow through. By the way, only one law firm will work with Pre-Paid Legal - only "one" in Texas! Houston is the 4th largest city in the USA and no firms will work with them. Do not use them, a waste of money. By the way - if they do not like your review they mark it; "factual basis unfounded". OKAY, you get 3 stars - hope they read the comment section.
Michael,
We are sorry to hear about your experience. While we do have one Provider Firm in Texas, we have a vast network of referral attorneys to assist our members. We would love the opportunity to help you, If you would like, we will be happy to reach out to assist you.
Best,
Jarrod LeggMember Services
LegalShield
Reviewed Sept. 1, 2015
My wife & I have been members with LegalShield since Jan. 2000. We use the service about 9 times a year & the law firms have saved us tens of thousands of dollars. This has lowered the stress level in our lives & helps us make better decisions.
Reviewed Aug. 31, 2015
I love my cell phone company, and it's a national company. I've been with them for 20 years. So I have no intentions on leaving them. But even great companies have customer service issues from time to time. Recently I had a problem with billing from this company. "Customer Care" didn't seem to care. Because I've used LegalShield so many times, I realized I didn't have to go through the frustration or stress, to handle this. So I called my Provider Law Firm in Tempe, AZ, Davis Miles McGuire and Gardner.
After consulting with the attorney, he wrote a letter on my behalf to my cell phone provider. Three days later, I received a phone call from the cell phone company's executive office. They handled the problem immediately. It saved me almost $900 in total. All of this was covered for my monthly LegalShield membership cost of $19.95 per month, and my dependent family is covered for this price! I simply don't know where you can find better value! Worry Less... Live More!
Reviewed Aug. 27, 2015
I was recently rear ended by another driver. She provided her insurance information. A little shook up, I called my provider law firm and was advised as to the law regarding traffic accidents and how her insurance company had 30 days to settle my claim. This alone helped to calm me down. Thirty days went by and I had not received a check for the damages, so I called her insurance company again. They advised me that their insured party had not yet contacted them to explain their side of the story, and that I should just call my insurance company.
I didn't call my insurance company. I called the law firm again. My attorney offered to write a letter to the insured. To sum up the letter, it stated that I could request Department of Licensing to suspend her license if she doesn't comply and provide a statement to her insurance company. Sure enough, she called her insurance company the very next day to provide her statement, and they cut me a check for my damages the day after that.
Reviewed Aug. 16, 2015
Workers Compensation at a previous job was trying to be avoided by my employer when I was seriously injured at work, and in just one phone call to them & their WC insurance company, after speaking to LEGALSHIELD attorneys, I was was correctly compensated over $50K to deal with my injury.
Reviewed Aug. 7, 2015
I've been a member of LegalShield since 2011. My experience with LegalShield during these years has been fair at best. I live in the State of Virginia. I've had several legal issues to arise during that time. The provider firm responds promptly when asked questions over the phone. I've found that their advice is not always accurate. Unfortunately you won't know this until time has passed and you've made a decision based on that advice. I've also found that the majority of the firms they refer you to are sole proprietors. On their site they claim that "LegalShield has arranged for you to have a special law firm available to handle your legal needs. This firm has been screened, is monitored daily, and is ready to handle your legal matters with the interest and concern you deserve." This has not been my experience.
The firms I've been referred to are not monitored on a daily basis. They have delayed my case without cause, lost documents, misrepresented facts, and have complicated my case to the point that it will be difficult to find another attorney to represent me. I've raised my concerns to the provider firm's member services supervisor. They place responsibility on the quality of attorneys on the Corporate office. If you share your concerns with the representation, you become the problem. No one hires a lawyer to then have another legal matter with the attorney they hired. The concept of Legal Shield is a great one. However if the attorney you receive admits they do not have the experience to take your case after they accept your case and spent up your money and the provider firm takes no responsibility for the firms they refer, you would be better off just asking a friend or your brother's girlfriend's uncle for a legal referral. I am very disappointed.
Reviewed Aug. 5, 2015
I joined a company calling themselves a "Licensee" so they would not have to follow normal SEC regulations as franchises do. They were in another state. After spending thousands of dollars to join the group I soon learned it wasn't something I wanted to be involved with so I tried to act upon the Money Back Guarantee they offered. But when I did, they said "no" and pretty much said, "what are going to do, sue us?"
Well I visited with a number of franchise attorneys around my area and each agreed I had a valid claim to win my case. But each told me that because it was in a different state, the time and money I would spend on lawyers etc, I'd have about enough left to buy a cup of coffee. But then one of the lawyers suggested I contact LegalShield. At first I was skeptical but then said, hey it's less than $20 a month what harm could it do.
So I joined LegalShield and my home-state law firm referred me to the LegalShield law firm in the state the company was set up in. Once I got the name of the lawyer, I looked him up online and found he helped write the LLC laws for that state. I was impressed. But what really impressed me is how professionally and quickly they took up my case (again costing me nothing but my $20 per month). They contacted the president of the company with a very strong letter and we heard nothing. Odd we thought and then found out that after receiving the letter the owner of the company quickly sold the company off to someone in New Jersey.
Now if I didn't have LegalShield the lawyer fees would have been racking up. But no, LegalShield also has a New Jersey based law firm. So that firm contacted the new owner of the company who had no idea of what was going on (by the way, the prior owner broke the law by not disclosing this to the new guy). The new owner then contacted me directly and within weeks, I had a complete refund of my money. All total this took about 90 days and went through three different law firms and I got all my money back (multiple thousands of dollars) for a grand total of $60 in membership fees, which by the way was covered in the settlement with the new owner. I was pretty pleased with this service.
Reviewed Aug. 4, 2015
When I became a member of LegalShield, I was told that the law firm would return my calls within 8 business hours. That may be the rule, but for the many calls I've made, I've never had an experience when my call was not returned within an hour. I've always been satisfied with the professionalism of the attorneys and the quality of their responses. I've saved over $15,000 based on advice from or action by the LegalShield attorneys. After 8 years of membership, I wouldn't be without it!
Reviewed July 31, 2015
My wife and I were going through a legal issue and was assigned a lawyer to assist. We never heard from the lawyer proactively so we would have to call for updates and the lawyer would then state they called us (LIE) because they never did. The response we always received was, "We are still researching this issue." We never got anywhere with the lawyer and we didn't feel they were taking our issue seriously. I cancelled the service and advised our HR about utilizing them in the future. LegalShield would always tell me when I called for updates on my wife and I's issue, that they couldn't discuss with me (the husband) only my wife. I do have spousal privilege. I sent a survey with my feedback and when LegalShield called, wouldn't speak to me, only my wife considering I filled out the survey and paid monthly for the service. Company is a joke!!!
Reviewed July 30, 2015
I was living in Florida at the time. But I was driving late one night in Louisiana with some friends of mine and got stopped for speeding. The attorneys in Louisiana actually appeared for me in court. I got $20 off the regular fine, AND NO POINTS OFF MY DRIVER'S LICENSE!!! I was ecstatic!!!
Reviewed July 28, 2015
Was being harassed by a collection agency concerning a debt that I did not believe I owed. The Lisle Rutledge law firm wrote a letter and demanded proof of the debt - also ask if the collection agency was license to collect debts in the state of AR.
Reviewed July 25, 2015
If I have a question that has been bothering me about a tax issue I call the law firm. They are knowledgeable and patient.
Reviewed July 21, 2015
LegalShield was quick to get back to me with a response. They requested information on the case, I sent it, they reviewed it and provided legal advice to help with the situation. I was pleased that this process only took a few days and not weeks. I appreciate all the assistance. Thanks.
Reviewed July 18, 2015
I manage both my parents' care and business affairs. Every Friday, I take Dad shopping at the local Walmart for their weekly essentials, and to get him out of the facility for a change of scenery. The Walmart has allowed their fleet of electric shopping carts to dwindle and fall out of repair. Their manager swears otherwise. I wondered if the local or State or Federal laws required better reliability.
After speaking with my provider attorney, I learned that they in fact aren't legally required to provide more than wide doors and ramps to make their store accessible. But, it was still such a blessing to be able to get quick, clear, authoritative info on that concern! True, it didn't go the way I'd hoped, but it feels great to not even spend any more time, wondering! Now, I think it's important to say that I've also had many more scintillating and deep legal issues quite well served by my LegalShield Services! So folks, while every legal question you have may not always go your way, you'll always have the peace of mind this service brings, 24/7 365.
Reviewed July 1, 2015
LegalShield wrote one letter to a debt collector who was harassing me, and immediately after receiving the letter the debt collector never contacted me again. They also removed it from my credit profile. LegalShield saved me over $2,700!
Reviewed July 1, 2015
My oldest son died on April 15, 2015. In order to close his accounts, I needed to create and file the Small Estate Affidavit - Intestate. I didn't find the form itself on my LegalShield membership site, but I was able to find several that could be edited by doing a search on Google. I chose one, edited as I thought it needed to be with the correct personal information, and shipped it up to Kivel & Howard, LLP, my Oregon LegalShield firm, for review. I didn't want to file something that wasn't reviewed and have it rejected. Time is money and the fees aren't small. A couple of days later I was informed of one minor recommended correction and told that otherwise I'd done a pretty good job! I'm as pleased as I've always been with the services I get through our plan.
Reviewed June 27, 2015
Initially, I held a membership with Pre-Paid Legal and had direct contact with provider law firm: Evans, Loewenstein, Shimanovsky & Moscardini, located in Chicago, Illinois. During the initial paid membership and Pre-Paid Associate experience, there was direct communication with the provider law firm explaining a harassing work experience during a tumultuous 6 month tenure with an organization formerly named Vanco, located in Oak Brook, IL. (Now reliance globalcom).
The work experience constituted employee phone harassment, tool sabotage and both physical and verbal abuse abound to the Oak brook, IL. office. Thus, ending with a frail EEOC complaint and an arrest record for the purported victim. During the entire ordeal there had been contact with the provider firm. However, due a miscommunication with the provider firm or perhaps even a lack for a comprehensive approach in dealing with the mounting issues: job loss ensued and I became immersed in financial ruin; which played a major role in a chronic homeless, lifestyle.
The Pre-Paid Legal paid membership agreement lapsed and the financial capacity to renew the membership returned years later. Only, for the organization to ignore the occurrences that were reported to them during the previous arrangement. Legal Shield replaced the previous (PPL) representative, with whom I previously had documented contact with. Then introduced attorney ** and her erratic behavior. Just weeks after processing the renewed online payment, the second Legal Shield membership agreement was cancelled, this time upon the organization's request. To summarize the organization's determining factors for cancelling the membership, I did not possess the ability to complete the tasks the provider attorney requested.
In defense, **, possessed a myriad of malcontent personalities, quickly uncovered during our necessary business conversations. The attitudes, I ignored, due to the urgency and neglect for all the legal matters that had not been addressed in the lost time. To no avail, she **, had apparently been able to convince a higher authority, I did not possess the ability to provide adequate assistance and severed the paid agreement. Deemed incapable, Legal Shield refunded the second round of reduced online payments. Ignored the previously phoned-in and documented issues during the first encounter and promptly moved forward with their business.
Contacted the central office and (LS) held firm with its provider firm and disgruntled employee. I spoke to Ms. **'s supervisor (Mr. **) prior to the prompt exit from the program and held reservations about disclosing any discomfort due to the ambiguities within phone conversation. I do find comfort in face-to-face communications. Being honest, I simply didn't want to gauge an attorney's projected reality over the phone. I definitely, could use an advocate or advice.
Reviewed June 20, 2015
My identity was stolen from a healthcare facility. The person who stole it ran up a bill of 4K on a fake credit card billed to me, plus more. I spoke with a lawyer within 3 hrs and she was excellent and I won! I would never be without my 24/7 app!
Reviewed June 20, 2015
I joined up with LegalShield after I came into some legal troubles. I went to several attorneys for help prior to signing up with LegalShield and no one wanted to help me. When I went to the attorney that LegalShield referred me to, he was very nice and wanted to help when no one else did. I liked the service and courtesy I received so much that I became an associate to the company so that I can get others the same reliable protection that I have. If you live in Texas, Arizona, Nevada, or California, and you have not taken advantage of what LegalShield can do for you and your family, please contact me so I can get you signed up with this amazing company. Please email me at ** so I can share with you this amazing opportunity.
Reviewed June 2, 2015
Best service and people I have met. I recommend it for everyone.
Reviewed May 26, 2015
I called LegalShield about a new product I wanted to create and sell. I had never done this before so I needed a lot of guidance. The patent attorney I spoke with explained what patents were all about and the associated cost, and also the option of copyrighting and the cost. He shared how to get a copyright for my product and how I could use it. He also reviewed the requirements to pay sales tax, how often I had to pay and suggested getting a DBA for my business. He was very patient and thorough and told me to call him back if I had any further questions. He wished me well with the business and told me to keep him posted on how it was doing. I was very satisfied with his advice and counsel, and it didn't cost me anything additional beyond my monthly membership fee!
Reviewed May 24, 2015
Anytime I have a situation arise that I need trusted legal advice on, I call my LegalShield law firm. They are quick to respond and always very professional. Having access to an experienced law firm without worrying about how much a consultation will cost encourages me to make them a trusted partner on a regular basis so I can make informed decisions about life and business issues.
Reviewed May 24, 2015
In just three short weeks of having my membership, LegalShield saved me well over $1000 in attorney's fees. I spoke with the attorney daily for a week and a half and numerous other times in that three week period. He also wrote a letter for me to a contractor that I had been having a lot of problems with for quite some time. Combined time of more than 2 hours on the phone and the letter written on my behalf were all covered in my LegalShield membership and didn't cost me a penny more! Now I need to get my will updated, at no additional cost to me. I am recommending this service to everyone I know! Thank you, LegalShield!
Reviewed May 22, 2015
I had an incident where I went to a foot doctor and when the bill arrived, there were additional charges for a procedure I never had. Three calls and I could not get satisfaction with the billing assistant. Then I got a letter saying matters were being turned over to a collection agency?! I made one call to my attorney who sent a letter on my behalf stating the procedure performed and why no other procedures were necessary if indeed performed. The doctors office sent me a new bill deleting $617 of charges which my attorney pointed out was against the PA Unfair Trade Practices and Consumer Protection Law, 73P.S. 201-1 - 201-9.2. I never heard from them again. Because I had this service I paid what I expected to pay, $193 and saved myself further aggravation and a lot of money. Thank you LegalShield!
Reviewed May 22, 2015
Mills and Mills and their lawyers have helped me with advice on numerous occasions. For example, I called in once with a parking issue and another issue. I got a phone call back from 2 different lawyers. That I hadn't expected, but they told me it was because I needed special advice on my other matter. I do not want to disclose my other issue, just to point out that they had my best interests at heart. It meant a lot to me and reassured me of the quality of their law firm. Another time, my brother and I had a question about Wills and Trusts. It was virtually the same question about his status and we are both members, he was given a referral lawyer. He answered all questions. We were very satisfied. I'll never give up my membership. I've been a member for over a decade so you can imagine there are many more stories I could share - from family matters, accidents, to documents and more.
Reviewed May 22, 2015
My experience with the service, and as an associate has been very challenging, yet educational. The company has taught me many things about failing forward; that is, how I can make many mistakes in business, yet still be successful.
Reviewed May 20, 2015
LegalShield has been a great help to me on small things getting with late fees getting it taken off by writing for a letter for me which my landlord tried to make me pay in their mistake. Because of Legalshield that was drop.
Reviewed May 19, 2015
I call the local LegalShield section in Portland, Oregon when I have questions about things that I get in mailings or on e-mail notes that I want to be sure if they are something I should respond to, and that group has helped me every time fairly shortly. It helps me feel secure.
Reviewed May 18, 2015
On April 21st, 2015 at approximately 11:30 am I used my LegalShield app on my phone to call Parker Stanbury. To my surprise I was on hold for over 12 minutes! This is the longest I've ever had to be on hold... To make matters worse I was actually sharing the app with a insurance broker illustrating the convenience and was very embarrassed by the rare result. I only share this information because I'm also an associate and hope my customers don't experience the same as I did being on hold for over 12 minutes before being served!
Reviewed May 18, 2015
I've called LegalShield several times since my membership started in 2013. Each time I call, the Law Firm handles my concern with care and the issue is resolved to my satisfaction. My Will and Healthcare Power of Attorney documents are prepared. I made an excellent decision when I enrolled in this service!
Reviewed May 17, 2015
My LegalShield membership gave me answers following the death of a parent. I called the law firm that services our state because our parent died without a will. The firm's advice answered the question and concerns for me and also my siblings!
Reviewed May 16, 2015
I got a ticket for allegedly driving while on a cell phone. I felt I was innocent. I called Bervar and Jones (provider law firm) and they looked over the ticket for free. Gave me 2 options and coached me on what to say in the letter to the court and they represented me for FREE in court. We got the ticket dismissed!!! I cried on the way out of the court because my voice was heard and they stood up for me. I love this membership!!!
Reviewed May 16, 2015
I had paid a Dr's. bill only to be informed by my insurance carrier that my out of pocket costs had been met and was covered 100%. I called the billing co. about the over payment and was told they would return my money after they had received the EOB. After a month had past and no return I called again and was told the check would be sent. Another month passed I called back and was told yes there was a credit on my account and the check would be sent. Still another month passed and no refund. I called back and was a little upset at that point. All this time not even thinking about my LegalShield membership cause I really did not think it was necessary to involve a lawyer.
4th month into no refund I remember I have a little muscle and called the local provider. In under 2 hrs. I was telling my story to a lawyer, faxed a copy of the bill, EOB and statement from my HSA and whamo 5 days and the check was in my mailbox. I do not think it should take 4 months to get your money. From now on the 2nd phone call will be to the law firm. Yep I am sold.
Reviewed May 15, 2015
Was name executor of uncle's estate in another state, called my primary law firm & they gave me a referral attorney in state where my uncle lived. My firm advised to wait for letter till I received information about referral attorney before contacting them. After I got off phone & received call from referral attorney & explained my situation & what my responsibility would be & ask a couple of other questions about my uncle's estate & said without his will & trust he could not advise without see those documents but told me something to look for & since that conversation my uncle made those changes that will be helpful when he passes. I realize that my uncle was not a Legal Shield member that the attorney could have told me he had to see documents & charge the 25% discount rate but didn't. I appreciate what he told me & passed on information to my uncle & his attorney made those changes to his trust documents. Thank you Legal Shield!
Reviewed May 15, 2015
I joined with LegalShield a month or so ago, after two of their representatives gave a presentation at my workplace. I never expected I would need some legal advice & help so soon after joining (less than 2 weeks), but I felt I needed some legal advice regarding a faulty brake repair job on my vehicle, which almost resulted in an accident. Felt sort of awkward about calling LegalShield for the first time for advice, but within just a few hours I was contacted by someone there who had reviewed the details of my case, & sent a letter on my behalf to the (so-called) Auto Experts, where I had to keep returning my vehicle to be fixed. Within 3 days, I got a call back from this business & they told me they would refund the full cost of my 2nd visit. This has already been done.
I don't think I would have had the guts to go through all of this myself, as I was ready to write it all off to a bad experience with this company, but LegalShield definitely came through for me & protected my rights, & I am very grateful for their help for me with this. This review site only offers a 1 to 5 star rating, but I would give it a 7 or 8 if I could, after the help I've received so far. Don't know if this site or comments are available for public viewing or not, but I totally recommend anyone who has access to them to seriously consider joining. Even if you have doubts about whether or not you may need legal help & advice, don't leave it until it's too late. LegalShield IS there for you!
Reviewed May 14, 2015
After paying a lawyer in another state 5 figures to get my contracts in place for my small business, a friend told me about LegalShield. I was astonished by what she was getting for less than $30 a month! Now I get that too! To be able to talk to my own lawyer any time I need, about anything I need without looking at the clock, in my own state who is with a firm who can answer my questions and handle everything from my will, my legal contracts and all the scary stuff! That peace of mind is priceless! Thanks LegalShield! I am so grateful to have this in place for my family and for my business!
Reviewed May 14, 2015
My wife and I recently had our wills, living wills and powers of attorney prepared by the LegalShield attorneys. Not only was it done professionally, but they followed up with us twice to make sure everything met our expectations. We paid NO additional fees, it was included in our monthly membership cost of $25. Thoroughly satisfied and went far beyond our expectations!
Reviewed May 14, 2015
I have been a LegalShield member for nearly 16 years, and I'll never be without it. I have LegalShield & IdentityShield for my family, and the home-business supplement for my home-based information marketing & seminar business. Recently, I had 3 business documents totaling more than 30 pages reviewed by a business attorney. It cost me NOTHING but my monthly membership dues. LegalShield is hands down, the BEST VALUE I have in my life & I recommend it every chance I get.
Reviewed May 13, 2015
On 4-2-14, Dish network withdrew $447.00 from my bank account for not returning their equipment on time. I was never told to return the boxes. I called my bank and Legal Shield law firm. My attorney ** called me promptly and told me to work with the bank on refunding the $447. Back to my account, and sent a letter to Dish Network. It was great to have everything taken care of so quickly. In the 13 years I've been a member, my attorneys have saved me $175,000.00.
Reviewed May 13, 2015
We had a minor problem with our new car. We didn't notice that the panel to the gear shift was cracked until we got the car home. It was going to cost $600 to fix it. They wanted us to pay for part of the cost. We said absolutely not! We threatened them with legal action. We didn't have to use it that time. Just knowing that we had the back-up was powerful. They agreed to pay for the repairs.
Reviewed May 13, 2015
My father died October 2014. He had a live in girlfriend that tried to take possession of his property. It was great to be able to call my provider attorney and talk about what to do in this situation and also to help me prepare for getting through the stresses of probate since my father's will was missing. One of the things I found out was my dad had a federal tax lien for back taxes in excess of $36,000 even though he had paid them monthly payments for years. The provider attorney drafted a letter to IRS and after negotiating with them they reduced that amount to $11,000. Thank you LegalShield for calming me down and helping me out with a very stressful situation. I would never get rid of my membership.
Reviewed May 12, 2015
The BEST investment I have ever made. The attorneys have helped me tremendously.
Reviewed May 12, 2015
I got a ticket for running a red light. I called the attorney, faxed over my ticket, and she gave me 3 options. I chose the option that worked best for me. I did not have to take off of work, nor did it go on my record. LS handled it all for me.
Reviewed May 12, 2015
When it comes to LegalShield, "peace of mind" is not cliche. The simple assurance of having legal help a phone call away makes life a lot less complex for a transitioning military veteran like myself. Recently, my landlord decided to sell the home I am renting. Being a LegalShield client has made the process of negotiating the lease and dealing with the inspections and showings virtually stress-free. Last but not least, my LegalShield representative, **, has become a part of my support system and is a person that truly cares for veterans and making their transition a success. Thank you LegalShield for always being supportive and trustworthy.
Reviewed May 12, 2015
After I called my provider law firm and explained my situation, I was contacted the very next day by an extremely competent and helpful attorney. He mailed a notification letter to the offending party explaining that he was representing me in this matter and that we were ready to proceed with a civil suit, if needed. Shortly after, my attorney contacted me to tell me that I would be receiving payment to cover the repair costs. It didn't cost me anything other than my low monthly membership payment!
Reviewed May 12, 2015
As a member for over 5 years there is nothing better than to have legal protection 24/7. Very professional and helpful. LegalShield definitely delivers. Protect yourself and your family. I have used the membership over 20 times and I'm very satisfied. Feeling empowered has never felt so good. Thanks LegalShield.
Reviewed May 12, 2015
I was diagnosed with Lung Cancer in 2001 while working as a QC Tech at a protective coatings plant. I had major surgery and was off work for 1 year. I wasn't called back to work and was informed that there was no light duty. LegalShield won my case.
Reviewed May 11, 2015
Because of this great service, I was able to get unlimited consultation for collecting a rental security deposit that was owed to me by the Management where I stayed. The Maryland Provider Law-Firm not only reviewed my lease, but also told me how to proceed in small claims court and what to ask for. Because of this very affordable service and timely consultation, I was able to ask for and was awarded up to three times my security deposit with interest that was owed. Needless to say I was a "Happy Camper" with peace of mind elsewhere.
Reviewed May 11, 2015
Signed a contract with a well-known telecommunications company after bundling to have telephone, Internet, cable, and home security system bundled with their company, only to find out that I was being charged $500 installation fee for the home security. Even though I had signed the contract without my law firm reviewing it, when I called my law firm they reviewed my contract and my bills and advised me on how to handle the situation. I was able to get the $500 installation fee taken off my bill.
Reviewed May 11, 2015
Went to local Verizon wireless store and got quoted for a new agreement that the salesperson said was brand new and would save me about $60 a month. I went and bought a cell phone through another business for less $ and returned to the store for the Deal. With some excuses and a lot of "I'M sorrys" I didn't get the deal. Left mad. Called Customer Service twice and got a little more than an hour of "I'm sorrys". Called my law Firm Feldman, Kramer and Monaco told them my story and they wrote a letter for me to the Legal Dept. of Verizon Wireless.. One of ther Chief legal Counsels called me back and after he heard my story and my request to be treated like his Mother, Verizon Wireless Put $200 against my future bills for the story that one of their reps. told in here.
Reviewed May 11, 2015
On good Friday of this year my father passed away. I gave LegalShield a call to get some clarification on my father's will. ** was both compassionate and helpful. She explained the answers to my questions and provided information from the will's act. After 3 calls all my questions were answered and my siblings and I now know the outcome of the estate.
Reviewed May 11, 2015
I was stopped just as I entered Wyoming from Montana for speeding. I had missed a sign that noted the change to a lower speed limit in Wyoming. I called our Montana Law firm, they referred me to the Wyoming provider law firm. They had me scan my ticket to them. After about an hour, the Wyoming firm had me send in the ticket amount, $82; but the ticket has never shown up on my Montana driving record or insurance records.
Reviewed May 11, 2015
Using LegalShield Provider Law Firm has set the standard for our document reviews of leases, mortgages, drafted contracts, written contracts and much more. We feel we are secure in providing our tenants the most accurate legal information as it pertains to landlords/tenant issues, thus reducing the stresses associated with tenant issues. This process has created such a value in our everyday lives. We know we can count on our provider law firm no matter how trivial or traumatic this issue and believe me, we've had some traumatic issues prior to using LegalShield.
Reviewed May 11, 2015
My cell phone broke & I took it in and paid $45 which was to be refunded in 4 weeks time. I did not receive $45 after 4 weeks. I called the law firm, had them review the warranty, they sent off a letter to the company, and got my $$ back within 5 days!
Reviewed May 11, 2015
I enrolled for my legal plan after having had an accident that killed my mother. Our provider law firm found a referral attorney to handle our case to access a death benefit in our insurance policy which covered uninsured motorists. The woman who hit us was a high risk driver, there were ten people in the car and her insurance did not want to pay us to even fix the car. Our attorneys restored our faith in the justice system by retrieving $260K for our family because we had lost our 91 year old mother in this accident. Our 25% discounted rate put an additional $12K in our family pockets instead of a lawyer's as would have been traditional. No one can tell me that the membership does not work. We had exceptionally gifted and specialized attorneys working for us for our monthly fee.
Thank you to the Founder of this legal plan which leveled the playing field and brought us justice. We would never have even found the insurance death benefit let alone fight for it. We did not have the tools, skills, connections or understanding to go about receiving what was rightfully ours. LegalShield is an unbelievable advantage.
Reviewed May 11, 2015
I've used LegalShield so many times over the many years I have been a member. Most of the time, the outcomes have been very positive. They are quick to respond, take time to listen, and prompt getting things done! I'm so happy I have LegalShield!
Reviewed May 11, 2015
The membership allowed us to get our will, living will and health care directives done -- cost $0. Two times repair shops botched the job, once on yard tractor and once with a computer. We got all our money returned both times. The big one was a dispute with IRS over an estate issue...It was completely resolved through LegalShield, saving us over $31,000. We will not be without our membership.
Reviewed May 11, 2015
I ordered 1000's of specialty chocolate for 4 day business promotion and it did not arrive on due date. Contacted the company. They had canceled the order due to an error on their end but did not notify me. They rushed the order to arrive the next day. They charged me a $125 rush fee. I argued, to no avail. I contacted Parker Stanbury. They wrote a letter and I received a refund of $125.
Reviewed May 11, 2015
My LegalShield membership has helped with personal and business issues I have had. Once the attorney helped me through a significant outstanding invoice a company owed. With their advice I collected over 30k on that. Very grateful for their help and at no charge, being part of my membership.
Reviewed May 11, 2015
I have been a member of this incredible service for a little over a year and can only say I wish I had known about it much earlier in life. Like most people I did not have my will done simply due to the high cost. To realize I get my will done complete with Powers of Attorney for health care and property totally free for both myself and my wife is mind-boggling...Just for trying this service out, that is worth a year's membership alone! We did get ours done upon signing up for our membership and have also used the service at least 6 times in this year. Because of the guidance and help of our law firm here in Ontario, Canada our family as a whole has saved a little over 10 thousand dollars combined, and this is only year one.
We don't generally plan on using lawyers as most times it is forced on us or we find ourselves in a situation that we didn't necessarily ask to be in. Knowing that I not only have a law firm in my pocket for a little over $1 a day for the unexpected times...I also have changed my thinking and started to be proactive in many areas...simply by being able to call and talk to our firm for different reasons before I needed to make a decision in life. This is a no-brainer. My entire family is protected for both the Legal needs and even more powerfully I dare say with the Identity Shield. I have done my research and they are the only company in North America that has restoration services...not just monitoring for a fee. Incredible value is an understatement and I will be a member for life.
Reviewed May 11, 2015
The ability to get legal advice rather than 'friendly' advice is awesome. The law firms I have worked with in 4 different states have been tremendous with providing help and insight on things I sometimes didn't even think to ask about. From real estate to traffic assistance, I have found that my membership has more than paid for itself 40x over.
Reviewed May 11, 2015
I have always found LegalShield to be a service I cannot find anywhere else. The attorneys take their time explaining my rights and possible next steps. I have been helped many times by my membership. I recommend LegalShield on a regular basis to others.
Reviewed May 11, 2015
My wife and I have been members for more than 10 years and have used LegalShield's services numerous times. Recently we had new wills drafted along with Living Wills and health care proxies. We are grateful for an affordable service of quality. I have also had businesses incorporated and leases drafted and reviewed. What a great, affordable service for the middle class.
Reviewed May 11, 2015
Taxes, health insurance, union questions, garnishment. The questions and/or issues I had with these subjects, all matters were handled very professional and effective. I didn't have to wait long for a lawyer to call me back. The service is excellent & I'm very glad to be a associate.
Reviewed May 11, 2015
This is one of numerous times I have used the service over a decade. The issue was review of a contract regarding an independent contractor opportunity. I received a copy of the contract from the owner and contacted my provider law firm. They asked me to send it to them for review. Within 3 business days I already had a return call from the attorney. We reviewed the paragraphs that he and I questioned. The major issue was one paragraph that indicated that even though I would be an independent contractor I would also be personally responsible for liabilities of the company, if that happened. Needless to say I declined the opportunity.
Reviewed May 11, 2015
I just want to comment on my experience with the law firm. I recently had an issue with a claim with my car insurance. They were not only indicating they were not going to pay a claim but they also were investigating the veracity of my claim. I talked to our attorneys and had them review my insurance contract and was provided with valuable sound counsel that saved me time and money.
Reviewed May 11, 2015
As the father of 5 it's great to have peace of mind when it comes to making important decisions for my family. I know one mistake could be very costly and they count on me big time. Most recently I used my plan to get our estate updated and in order!
Reviewed May 11, 2015
Ross and Matthews has saved me about $1000.00 on two separate "excess wear and tear" fees on car leases in the five years I've been a member. I'm pretty sure I could not have successfully contested these charges on my own. Their letters rock!
Reviewed May 11, 2015
I have so many great things to say regarding how helpful the plan has been for our family these last 10 years. Most recently a traffic ticket was dismissed out of state thanks to the attorney I was referred to and we only spoke via text/email!
Reviewed May 11, 2015
LegalShield helped me with letters to this Lessee and information concerning detailed eviction processes. It was extremely beneficial to be able to call LegalShield and ask unlimited questions. I really felt a lot safer and less stressed by having an attorney there when I needed one. Also, I wasn't having to pay two hundred and fifty dollars an hour for an attorney. LegalShield is important in leveling access to legal help for everyone.
Reviewed May 11, 2015
My wife received a traffic citation for expired registration. Our attorney told us what to do and say in court. Which of course there was no charge for that consultation. Not only did we not have to stand in line but we were out of there in 5 minutes. And without paying any fines. I definitely recommend LegalShield.
Reviewed May 11, 2015
I have had a positive experience so far working on my will. It is a daunting task for me. The questionnaire certainly helped me get started.
Thank you for the feedback, Marianne. We are pleased to hear you are satisfied with your experience with the law firm. If there is anything we can do to improve we welcome you to email us at memberservices@legalshield.com.
-LegalShield
Reviewed May 11, 2015
I was denied a workman's comp claim by a major fast food chain. My LegalShield firm stood up to the "giant" and won! I always experience courtesy, compassion, professionalism, caring and thoroughness.They go above and beyond on every call! They are my Champions!
Reviewed May 11, 2015
I enjoy the accuracy of the customer service team. I'm always treated with care and given complete resolution to all of my issues. The attorneys are quick to respond and always have my best interest at heart.
Reviewed May 11, 2015
The member used the provider firm to recover funds owed from California. The trail led from California to Florida. A couple of weeks passed and she began to think that she would not be paid. Because of the multiple state issues it took additional time to get resolution. One day she opened her mail and there was a $2,500 check resolving the claim.
Reviewed May 11, 2015
My wife and I have used our LegalShield membership very often and we really enjoy the security of knowing we have expert legal advice just a phone call away. We recently sold a house we owned and needed a temporary power of attorney. The title company wanted almost 200.00. Our law firm, 50.00 and had it the same day. Thank you LegalShield and the Anderson Law Firm in Alabama.
Reviewed May 11, 2015
In August 2014 I registered to attend a private college for post secondary studies. After friends started saying they didn't like that college, I called the law firm to find out what actions I could take. The lawyer called me back within 8 hours and informed me that I should delay attending this college as they are in the middle of being sold. Well, six months later, I got into my car to hear a breaking news that the same college had up and closed, leaving 2500 students and 500 teachers in the cold. Wow. Thanks to LegalShield, I didn't take time off from work or interrupt my five children schedule to go to school. More importantly... I don't owe thousands of dollars for incomplete studies. :)
Reviewed May 11, 2015
Having had a Family membership with LegalShield for over 17 years has saved us thousands of dollars and given us the access to some of the best Attorneys in the various areas of Law!! Wouldn't be without it!!
Reviewed May 11, 2015
I had to get help to get this $310.00 back in my acct after I click on a web site I was not sure of and merit web got it back in three weeks. And was very helpful and easy to talk to. Thank to them all.
Reviewed May 11, 2015
I have been an associate since 1997 and have used LegalShield many times. Getting legal advise promptly, getting a new will every year at no charge. Collecting past due account for my business and many other issues that I am well pleased in.
Reviewed May 11, 2015
Wife got a speeding ticket, called the Law firm, faxed in the ticket, got a letter from the attorney a short time later, stating the ticket had been amended to a non-moving violation and all we owed were fines and court cost. No points on her license or higher insurance rates.
Reviewed May 11, 2015
When I needed my estate planning documents, I was quoted over $1200 for my husband and I. After learning about the LegalShield service I was able to get my will, living will, power of attorney and medical directives done in less than two weeks for less than $20. It was a comprehensive will for both my husband and I. I know of no better value for taking care of your estate planning.
Reviewed May 11, 2015
My agent ** from the first introduction of the program has been very thorough and helpful in the process. She held an informative conference call where myself and others were able to ask questions regarding the program. She answered all of our questions with patience and thoroughly and had a lot of knowledge. I have been most impressed with her follow up by phone after the call to see if I had any questions and to help guide me to the website. I have received personal contact via email to highlight the latest advantages to use the program from Ms. **. She has made the entire process of welcoming me into the LegalShield family an easy one. Thanks so much for her stellar mentorship to me as new member!
Reviewed May 11, 2015
I do not know where to begin. I have used LegalShield so many times. I will recall the time I was in a speed trap in Chillicothe, Texas. In this area the speed limits was 75 mph and reduced drastically down to 45 mph in less than a half of mile. I did see the cop but didn't think I was speeding. When the cop stopped me... (in a town that I do not know) I pulled over in the median. The cop got out of the car and began to yell and recommend that I pull over (behind the DQ). I pulled in front of the DQ, and immediately was able to connect with LegalShield. I did warn the cop my attorney was on the phone. The cop whole entire demeanor changed. LegaShield was on the phone the entire time the Cop and I interacted.
I called in to my Attorney's office the next business day, explained to them what happened, sent in my paperwork and the attorneys investigated the situation. The attorneys I believe it was two worked with me as far as my rights. They were patient and explained my rights over and over until I understood. I called days later and had questions - they again explained it. Needless to say I did not have points taken off my license. If I did not have LegalShield trying to get a lawyer to sit down and explain this to me would have cost at least 150 an hour that is if they would even see me. I have come to understand attorneys will only take cases they think will bring them money.
Reviewed May 11, 2015
My Mother passed away out of state. I needed to find out how to get her home. One call and within a few hours I knew what to do. What a relief. Thank You LegalShield and your network of attorneys.
Reviewed May 11, 2015
I have been a member since 1999 and I have been satisfied. I don't always win my case but I win each time I can use the membership and speak with an attorney. Wouldn't be able to without LegalShield. Just recently I was pleased with a large corporation responding to a letter written by Attorney **. It's still being dealt with, but I know I couldn't of done that alone. I'm sure I would of received no response. Thank you.
Reviewed May 11, 2015
As part of my membership in LegalShield my husband and I had our wills done. They were not just boiler plate wills, but we needed special wording to suit our family needs. These wills can be updated each year. There is no extra cost as they are included in our membership fee. We could not be more pleased.
Reviewed May 10, 2015
I have been a member of LegalShield for about 4 years now and find it as important a service as a roof over our heads. In 2012 I was in an MVA that landed me in hospital for over a week and unable to walk unassisted for almost 3 years. At the time of the accident, before even the ambulance and police arrived I had a lawyer on the phone who kept me calm and explained to me what was to be expected and to not worry about anything and he would contact me the following day but to allow the doctors to care for me and not to worry about anything else.
I spoke with the same attorney almost weekly regarding the insurance company issues, physio therapy issues etc and he was more than helpful. When I finally settled the accident benefits portion of the claim the entire amount was in my pocket. If not for LegalShield I would have lost everything but they came through for me. Best money I ever spent.
Reviewed May 10, 2015
I've had a LegalShield membership for almost 2 years. The company is an excellent company with a lot of credibility. They have been in business about 43 years and service over 3.7 million clients. I like the fact that they cover all the United States and Canada. I also like the app that I can use on my smart phone, especially if I need to call an Attorney in an emergency. I just tap the app and then I got connected with an attorney within 3 minutes at 1:30 am while was in the hospital I got valuable legal advice. We talked for about 30 minutes and the best part was that I didn't get a bill. It was covered by my LegalShield membership.
When I got my laptop and cell phone stolen from a 4 star hotel room (Desert Diamond Casino Hotel) I call the LegalShield attorney first for advice, then I called the Identity Theft Shield number. I talked to a Private Investigator. Within 3 minutes he sent out alerts to all Credit Bureaus. I was impressed. Problem solved! I Highly Recommend LegalShield for everyone over the age of 18. For about $1.00 a day it's definitely worth it.
Reviewed May 10, 2015
I used to be so intimidated by attorneys that I rarely contacted them even when I needed help and had the money. However, that has changed now that I have a law firm that is contracted through Legalshield. They are always very polite and helpful. They don't make me feel stupid, and so far they have gone out of their way to explain everything in detail. I am proud to recommend them to my friends.
Reviewed May 10, 2015
I have been a member/associate of Pre-Paid Legal/LegalShield since December 7, 2001. If I had more space I could be more specific, but I will simply say, I can't understand why everyone wouldn't want a membership.
Reviewed May 10, 2015
I still believe in LegalShield. The provider law firm in my state, especially a couple attorneys that assist me from time to time are awesome. Others across the country often times do not do that well in assisting my members. I have written to member services, associate services, etc. Several times. I get nowhere. No response for this concern: If you find out that the attorney has done a POOR job in assisting WHY does the associate have to pay the price when they cancel? (i.e. Chargebacks. Reduced persistency, etc.) So there you have it. I voiced my thoughts. Will see if ANYTHING comes of it. Thank you.
Reviewed May 10, 2015
Prior to owning this membership, I can recall using an attorney maybe twice in my life. I was 40 years old when I signed up for the plan. Since then, I've used the membership over 50 times and have saved my household over $40k. Main difference, I now have affordable access. Two of the biggest were when I saved $18k on a real estate contract after having it reviewed by our Law Firm and $8k on a credit card bill that was not mine. Every family needs this type of access, especially when you're not sure about a situation. Call the Firm for a peace of mind!
Reviewed May 10, 2015
We've had LegalShield membership with Identity Theft Shield for 13+ years. During this time there have been numerous times every year where a situation arose when we'd ask ourselves, is that legal? What rights do we have in this? How legal is it that they are trying to do? No worries or expensive consultation fees. Our membership covered the cost for top legal advice. Five separate identity theft incidents have occurred with no worry because that part of membership covered it. Wouldn't be without the plans.
Reviewed May 10, 2015
While enjoying a lovely afternoon out with my husband in Palm Beach County (which is about an hour from my home) we were stopped coming over a hill for speeding. My husband received a traffic ticket which was the first ever, because he has a perfect record so says the Florida DMV. So, you could imagine our surprise, but we remembered Legalshield. We contacted GlantzLaw. They handled everything and the state of Florida still says on his license he is a safe driver. He didn't have to go to court or got to traffic school. Amazing service.
Reviewed May 10, 2015
My LegalShield membership has helped with wills, IRS questions, disputes, and other areas. I highly recommend a membership for each family.
Reviewed May 10, 2015
Having the LegalShield service is a great peace of mind for me. I use it every time I have a problem where I am having trouble resolving on my own. They have helped me when I had a problem with my cell phone company and my home warranty company as well as debt collections and issues with my ex-husband, and many others, and in every case, they got the other party to do what they should have done in the first place! I will keep the membership my whole life. Thank you!
Reviewed May 10, 2015
For weeks I was having trouble collecting from an insurance agency due to an accident by their member. Within 10 days of LegalShield getting involved, I had a check for more than the price of my quote.
Reviewed May 10, 2015
I have been a member since 2006. First thing I did was get our Wills done. Over the years I have relied on the service to assist me with legal issues that had came up. Also the Identity Theft Plan provides my entire family protection. The peace of mind it provides us is wonderful.
Reviewed May 10, 2015
I was recently involved in an automobile accident in which my BMW was totaled. It was on a Sunday night around 10:30 (central time). We used the LegalShield app on my phone to contact the emergency attorneys and they answered in just few seconds. We received advice on how to deal with questions about the accident and was told to contact the law firm Monday morning to follow up. The next morning we contacted Ross and Matthews law firm and received advice on how to work with our insurance company to handle the claim. The peace of mind we felt was wonderful. Having access to an attorney during the following weeks was so helpful to get the myriad of questions that came up answered. We are so grateful to have a service like this. We are members for life!
Reviewed May 10, 2015
I purchased a extended warranty for my 07 Harley Ultra Classic. It was from my credit union, not Harley Davidson. When I used it the first time, the company covered two out of three items. The radio was not covered. I called the company and was told that the radio was not on the list of included items. I pointed out that it wasn't on the excluded list either. Their representative said, "On this item, we will just have to agree to disagree." I asked him if I could call a friend. He laughed and said I was free to call anyone that I wanted to.
Well I called Ross and Matthews here in Texas. They returned my call in about 15 minutes. On my behalf they called the warranty company. They then called me back and said that I should call the company and see if I was happy with their decision on the matter. Well I called, and learned that the excluded list trumps the included list. They paid $1100.00 for a new radio, but did say they were having their literature rewritten. We are delighted with our membership. This is not the first usage and will not be the last.
Reviewed May 10, 2015
I am always impressed at the promptness of the call backs! The lawyers are knowledgeable and courteous. Glad to have them on my side!
Reviewed May 10, 2015
I received a speeding Ticket in Maryland. I was out of town and my Legal Shield represented me in court and convinced the Prosecutor to reduce the charges. I just had to pay a small fine and no points were assessed to my license. I love LegalShield.
Reviewed May 10, 2015
I have been a member of Pre-Paid Legal, Now LegalShield for almost 13 years. I have use this service dozens of times over those years. I have experience great results from the law firms under Legal Shield. This service has saved me tens of thousands of dollars over the years. As a veteran member of the Law Enforcement community, I understand the value of having great legal advice and guidance. Just know that this service has paid for itself over and over again.
Reviewed May 10, 2015
My wife and I lived on the 3rd floor in a condominium and the second month living there we got pregnant. She started having complications her 6th month with the pregnancy and the doctor said to avoid stairs and or anything physically stressful. We asked to break the lease so we could move into another home on the ground level due to the complications and they denied the request. I call our Provider Firm through LegalShield and they wrote a letter explaining our legal rights and the liability they would have and all of the sudden their tone changed and they were happy to allow us to break the lease, they even gave us a going away gift. I've been a member of LegalShield since 2002 and the service has saved us thousands and dollars and true peace of mind! We would never be without the protection of LegalShield. Thank you LegalShield.
Reviewed May 10, 2015
I had an issue with my brother, the administrator of my mother's estate. A year went by after her death, and the estate still hadn't been settled and the inheritance divided up. When I inquired why, he said he had been using some of the funds to help our sister and her husband support a mobile home that they had purchased and rented to my folks before their deaths. This they had done on their own, without financial participation or consultation with the other siblings. It was their mobile home, and if they had been able to make a profit when they sold it, the profit would have been completely theirs. Unfortunately, the real estate market had bottomed out, and my sister and her husband were having trouble getting out from under that mobile home and the five year space lease that they had signed up for. My brother was helping them with the rent on the space until the coach could finally be sold.
I consulted with the LegalShield attorney and he suggested that my brother might be found to be favoring one beneficiary of the trust over the others. He offered to send a letter to my brother, but I didn't really want to introduce legal hassles into the situation. Instead, I called my brother and told him what my attorney had said, that he might in fact be favoring one beneficiary at the expense of the others. My brother arrived the very next day with a cashier's check for my share of the estate! I think the fact that I had an attorney in the wings, ready to enter the situation, is what moved him to finally settle up the estate and distribute the inheritance. And of course, there was no cost to me to have this matter settled. Thank you LegalShield!
Reviewed May 10, 2015
I have been a member since 1996 and LegalShield has saved me over $20,000 that I can quantify. The ability to have unfettered access to top quality law firms across the US means that the many issues I and probably all Americans encountered every year are able to be quickly dealt with by attorneys who can advocate on behalf of me and my whole family...that's power! As they say...it's not what you know...it's who you know!
Reviewed May 10, 2015
This is my LegalShield membership story about how LegalShield help me with overdraft fees. I made a deposit with my bank (TCF) after making a call to customer service and confirmed that the funds were available. My wife paid 7 accounts online that evening. Yes! Overdraft fees, totaling $185. After a conversation with TCF customer service, I receive a return of fees for $40. Thank You TCF. I called my LegalShield provider Law Firm. My attorney review my agreement with TCF, and wrote a letter on my behalf. Yes! After the bank's legal department received my Law Firm's letter, our family received a full return of overdraft fees, $185. Thank you LegalShield.
Reviewed May 10, 2015
I'm 22 out of New Orleans and this service has helped me tremendously since I was 18. I got the legal plan free under my parents for the first few years and since moving on my own I happily pay my $1 a day for the peace of mind it delivers. They've written letters to a university for me saving me over $600. They've helped me in traffic court twice for tickets and got the points expunged from my record which at my age saved me close to 1/3 on my car insurance payments according to my dad (insurance agent). If I ever get pulled over I know that I have 24/7 emergency access to an attorney to advice my rights in the situation. The best part is I go to bed everyday with the peace of mind of knowing someone always has my back in the case of identity theft. That stuffs crazy... I thank LegalShield for being by side now and in the years to come as I continue to grow my life.
Reviewed May 10, 2015
I signed up for an online business opportunity and paid $1200. The amount included marketing. Three months later, marketing stopped. When I inquired, I was told that was only for a couple of months, but that was not what I signed for. I decided I didn't want to continue, but the company refused to refund my money after several attempts. It was very frustrating. I almost forgot I had LegalShield. I called my Law Firm and provided them with all the information. They wrote a letter on my behalf to the company. Less than a week later, I had a $800 check in the mail, the unused portion of my investment money. You don't know the impact of this membership, until you use it. And that's just one of my experiences. I'm never giving it up.
Reviewed May 10, 2015
I had no idea really what to expect when I signed up as an associate.after just a few months of being involved with LegalShield. I have advanced to senior level with my business. It's been a very fulfilling experience helping people find resolutions to their personal legal problems, as well as providing safety and security for their family with our identity theft protection.
Reviewed May 10, 2015
This company is fantastic in the amount of support and friendly service they provide. With the outstanding products they provide to the consumer and the ability to have your own business with unlimited potential makes this the best company I know. Taking care of families is #1!!
Reviewed May 10, 2015
On March 11th, I contacted my cell phone provider asking how much it would cost to cancel my 3-year contract with them, as there was still 1.5 years left of my agreement. They notified me $300. I agreed to pay them $300 to cancel my services. Before changing cell phone providers, they asked what type of long distance plan I was looking for, as I stated "Unlimited US & Canada 24/7 Long Distance". They offered me a service for lower than my current bill, excluding my long distant charges. I remained with this company, as my new plan would not start until my new bill date, being March 23rd.
On March 23rd, I began making a lot of long distance calls, and on May 3rd, I got a phone bill for $523.50. I looked at my plan, as it did not change. I called them immediately, as they stated I wasn't interested in the plan. I asked them "If I wasn't interested, then I wouldn't be having services with you, as $300 is cheaper to cancel my contract." They agreed to change my plan, but can't refund me any $$$. I asked them, "Would you like for me to contact my law firm?" as they replied "Go ahead" I contact my provider law firm, as they wrote a letter on my behalf, and 2 weeks later, the co-vice president of the cell phone provider apologized to me, and gave me a credit of $287 on my following bill.
Til that day, this cell phone provider has be very cautious towards me as they know I will contact my law firm again. All of this was covered on my legal membership! AMAZING!
Reviewed May 10, 2015
Our daughter was away at University. When she was leaving her apartment, she got a bill for over $3,200 for damages. When I saw $500 for taps on the bathroom sink, I almost lost it. We called LegalShield, faxed a copy of the invoice and they graciously wrote a letter on our behalf. The invoice was adjusted to about $1,200 was reasonable for the damages. I figure that alone covered the cost of my membership for at least 6 years! I will never give up my LegalShield membership.
Reviewed May 8, 2015
I have had so many great experiences with this service. I don't know how to tell you about just one. I have had 39 contract reviewed and only sign 19. Glad they had my back!!

