LegalZoom Reviews

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About LegalZoom

LegalZoom is an online legal service that provides individuals, families and small businesses with a do-it-yourself platform and an independent network of attorneys. Its services are designed to help people start and manage their businesses while protecting their intellectual property.

Pros
  • 30- to 60-day satisfaction guarantee
  • Attorneys with at least five years of experience
  • Affordable packages
Cons
  • Some complaints about billing issues
  • Not ideal for complex legal cases

LegalZoom Reviews

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    1 featured review
    How do I know I can trust these reviews about LegalZoom?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 9 Reviews 1235 - 1435
    Verified purchase
    Customer ServiceStaff

    Reviewed May 20, 2021

    I had an LLC that I wanted to start. I went online on LegalZoom and I did my name, the name of my LLC, and a registered agent. All that was really easy. But I put “Corporation” at the end of the name that I chose and I'm not a corporation. I didn't know that, so they explained it to me. Now I know what is the difference between a corporation and an LLC, and I was able to change my name to something else that I liked. Aside from that, I have everything in one spot at LegalZoom. I'm able to log in and check things out. And if anything happens, they call and let me know. I've been having LegalZoom for a couple months now and I plan on to keep using them. I’m planning to start another DBA soon and I'll use LegalZoom for that.

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    LegalZoom
    Response from LegalZoom

    Thanks for taking the time to share your review, Jeffery. We're happy to hear that we were able to meet your expectations and we'll do everything we can to continue to do so in the future. Congratulations on making it official!

    Verified purchase
    Staff

    Reviewed May 20, 2021

    LegalZoom was very helpful. I told my friend, "They did everything and pretty much, I just had to pay, and they filled out all the paperwork. And they went and checked if the name I had was already taken, and all of that." They did a lot of the legwork.

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    LegalZoom
    Response from LegalZoom

    We're here to help and we're glad we were able to make things a bit easier for you along the way. Thanks for sharing your review, Kayla, and congratulations on making it official!

    Verified purchase

    Reviewed May 20, 2021

    My experience with LegalZoom has been all right so far. The only issue is the whole checking account offered at Bank of America hasn't been working.

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    LegalZoom
    Response from LegalZoom

    Congratulations, John, on making your business official! If there's any other assistance needed, please send an email to socialmediaoutreach@legalzoom.com and we'll get you connected with someone who can help.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 19, 2021

    Everything with LegalZoom was smooth and was great. My experience was fast and to the point. Communication was easy if I needed to get in contact with anyone. Go with LegalZoom because it's not a lot of hassle where you got to go downtown. You could do things right on the computer from your home.

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    LegalZoom
    Response from LegalZoom

    We're glad we were able to provide you with a hassle-free service that made it easy for you to make it official! Thanks for sharing your review, Montia, and thank you for being a LegalZoom customer.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 19, 2021

    The process was time-consuming. It took longer than I feel was necessary due to the back and forth and LegalZoom needing extra information. It would have been better if everything was done over the phone the first time and they could have asked me all the questions or information they needed. I could have had that within a week instead of going back and forth with email. I got one rep that I wasn't very pleased with but other than that, everything was good.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us and we appreciate you for sharing yours, Christina. We hope to use this in an attempt to improve our services across the board. Thank you for being a LegalZoom customer.

    Verified purchase
    Price

    Reviewed May 19, 2021

    I redid my will and power of attorney. The only thing is that I was a little frustrated with was that I had to make a change to a document, and I did it wrong, then I got charged another $19 for that. I thought it was free, but I don't think it was. Other than that, the documents were perfectly good. The person I talked to was fine. I used LegalZoom the first time around and I've never had any problems. It's a perfectly legitimate way to do legal documents and ends up saving money than from having to go through a lawyer.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Linda. We’re happy we could provide the resources to establish your estate plan.

    Verified purchase

    Reviewed May 19, 2021

    I had LegalZoom file a copyright for me, a DBA for one business and an LLC for another. It was all online and it was easy. I had an issue with the copyright and they were able to talk me through the problem. LegalZoom takes something off my plate. I'm gonna keep using them as the need arises.

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    LegalZoom
    Response from LegalZoom

    We pride ourselves in being able to make things a little easier for you along the way and we're glad we could do that for you, Gilbert. We appreciate your feedback and we thank you for being a LegalZoom customer. We look forward to working with you in the future.

    Verified purchase
    Staff

    Reviewed May 18, 2021

    The process to set up my LLC was very simple. I completed it in about 30 minutes one evening with some friends. Tech support is very helpful. My friends thought it would be done in less than a week. But since the pandemic started nothing happens in one week. It was still under 2 weeks which is great considering they are dealing with government agencies.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your business start-up, John. We’re honored to be your partner and we thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 18, 2021

    I had several questions while completing the registration form and spoke with LegalZoom customer service personnel, all of whom were very helpful. The entire process of creating a LLC corporation for the first time on the LegalZoom website was quite simple and reasonably priced.

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    LegalZoom
    Response from LegalZoom

    Thanks, Stephen, for sharing your review! We’re happy our customer service team could help make things a little easier for you. Thanks for being a LegalZoom customer.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed May 18, 2021

    I used LegalZoom to start a company, just filing for LLC. When I first did this one, it gave me a price of 600, which I thought included the first year of the registered agents. But that was a separate fee that came later, which I did not expect. That was something that I didn't like. I don't remember doing that before. I don't know if that was just a mistake, or if that's just something new they are doing. I've been using them since 2015.

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    LegalZoom
    Response from LegalZoom

    We're glad you decided to come back, Walter, and we thank you for being a LegalZoom customer! If any other assistance is needed, please send an email to socialmediaoutreach@legalzoom.com and we'd be happy to help.

    Verified purchase
    Customer Service

    Reviewed May 18, 2021

    LegalZoom is great. They noticed that I applied for something. They went ahead, called me and asked me if that was me that applied for it. My credit is also in good standing. So I'm happy about that. They also went ahead and got a lot of negative remarks removed from my check, like Equifax. They're doing what they're supposed to do. I really like them.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! We’re honored to be your partner, Taylor, and we thank you for being a LegalZoom customer.

    Verified purchase
    Customer ServiceTech

    Reviewed May 18, 2021

    My brother had opened up his company last year and he was telling me that he went through LegalZoom and it was easy. So, I took his recommendation. The only thing that was a little bit of a hiccup was having to change the name. I selected about five different names. With the first name that I’ve submitted, I got an email statement from them saying, "Congratulations, you're on the way." So, I thought the name was approved. I ended up getting a check cut in that name and that company's name. Then when I went to open my account and I had to change the company name, the check was not good anymore. I had to get my contractor to reissue a check. Once we got past that, everything was good.

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    LegalZoom
    Response from LegalZoom

    We hate to hear of the hiccup along the way but we're so happy to be able to help you along the way. Thank you for being a LegalZoom customer, Shane, and congratulations on making it official!

    Verified purchase
    Staff

    Reviewed May 18, 2021

    LegalZoom is very helpful to me. It helped me understand as far as me being a beginner and starting this business. It's actually my third business, but as an older person understanding what I'm doing on at this age, LegalZoom is giving me a clear understanding on how this worked. My friend who referred me to use LegalZoom also walked me through the process, but everything was pretty simple. What I had to do was just open the account. I went online. I already had my box truck. I was already in business. It's just I needed to get my paperwork done. So, I was doing it on the side and I was making it legit.

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    LegalZoom
    Response from LegalZoom

    Thank you for thinking of us for your business needs, Sonny. We're glad you decided to allow us to help with your business start-up in your attempt to make it legit. Congratulations on making it official!

    Verified purchase
    Sales & MarketingPriceRefunds & Payouts

    Reviewed May 17, 2021

    I have a competitor who is advertising under my company name. Even some of my customers are thinking they're clicking on me, and they're clicking on my competitor. I reached out to LegalZoom and we're trademarking the name. The experience was a lot easier than I thought it was gonna be. I haven't fully paid for the trademark yet because the cost was a little staggering, but they were trying to work with it.

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    LegalZoom
    Response from LegalZoom

    You’re officially protected your company name and we couldn’t be happier for you, Robert! Thanks for sharing your review here and thank you for being a LegalZoom customer.

    Verified purchase
    Customer Service

    Reviewed May 17, 2021

    I get good customer service from LegalZoom. Everything's on a nice platform that I can just look at it instantly, whenever I want. If I have a problem, I'll talk to them over the phone.

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    LegalZoom
    Response from LegalZoom

    We’re happy our customer service team could help you along the way. We appreciate you for sharing your feedback here, Cosmo, and we look forward to working with you in the future.

    Verified purchase

    Reviewed May 17, 2021

    I opened up an office, and I opened up an account with LegalZoom. The process took a week and it was not that difficult.

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    LegalZoom
    Response from LegalZoom

    We're happy to be able to provide easy-to-navigate services to all of our customers. Thanks for sharing your review, Marlen, and congratulations on making it official!

    Verified purchase

    Reviewed May 17, 2021

    Everything was perfect. It was straightforward, and LegalZoom supplied me with everything that I needed. I would recommend them

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thanks for making our day a little brighter, Gennaro! We really appreciate your feedback and we're glad we were able to get you everything you needed. Thanks for being a LegalZoom customer.

    Verified purchase
    Staff

    Reviewed May 16, 2021

    I recently got LegalZoom. Their representatives are very friendly. You should look the company up and do your research. You'd probably end up dealing with LegalZoom, too.

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    LegalZoom
    Response from LegalZoom

    Thanks for taking the time to share your review, Rufas. We appreciate you for being a LegalZoom customer and look forward to continuing to work with you in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 16, 2021

    I saw someone else starting a business, they told me where to go, and I filled the information out. I did LLC, will and trust. The main thing that I didn't like was the long wait. But everything is good with LegalZoom. I like them. I feel secure about my assets knowing that LegalZoom is going to help me out with my LLC.

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    LegalZoom
    Response from LegalZoom

    We're glad we could provide some peace of mind for you, Montelle. Thanks for sharing your review and congratulations on making it official!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 16, 2021

    I found LegalZoom on the internet while looking through the LLC program. I started with them and I'm still getting some of the personal understanding of how this stuff works on the business end but there are a few things I like. So far, everything was pretty good. They are very fast. They call me almost every time when needed to be. That's pretty good with the business on that end and with the lawyer behind that. I like that. Everything that they're doing right now is up-to-date with me. They're always inboxing me with new stuff going on and on ways I can benefit with the business that I have.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! Thank you so much for sharing your review and trusting us with your business needs, Tristan. We appreciate you for choosing LegalZoom.

    Verified purchase

    Reviewed May 16, 2021

    I've been using LegalZoom for a lot of years now, mostly for power of attorney and preparation of wills. It's easy to log in and get everything that you need in a few seconds. Very convenient.

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    LegalZoom
    Response from LegalZoom

    We pride ourselves on providing easy and convenient services to our customers and we're happy we could deliver for you. Thanks for sharing your review, Rangaswamy, and for allowing us to assist with your estate planning needs.

    Verified purchase
    TechTransparency

    Reviewed May 15, 2021

    I used LegalZoom for a will several years ago, and then when I wanted to update it, I came back. The process was fairly easy. I was satisfied.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We love to hear when our customers come back for additional services! We’re happy we could provide the resources to establish your estate plan. Thanks for being a LegalZoom customer.

    Verified purchase
    Punctuality & Speed

    Reviewed May 15, 2021

    I needed a living will and the process was fairly comprehensive. It could have been better, but I was satisfied at this point. I needed to have documents drawn up, so it was fine. I've reviewed the documents, and I’m waiting on getting witnesses and notarize some documents.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your feedback here, James. If any other assistance is needed, please send an email to socialmediaoutreach@legalzoom.com and we'll get you connected to someone who can help.

    Verified purchase

    Reviewed May 15, 2021

    Using LegalZoom was easy and it wasn’t hard to find what I needed there. I like what I got. Go get you one.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We're glad you found our services easy to navigate and we appreciate you for sharing your feedback here. Thanks for being a LegalZoom customer, Miesha, and congratulations on making it official!

    Verified purchase
    Billing

    Reviewed May 15, 2021

    I'm still in the process of doing some things through LegalZoom and I gotta make two payments to catch back up, but other than that, I haven't really had a problem with them at all. The service is good.

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    LegalZoom
    Response from LegalZoom

    Thank you for the kind words, Beau. We're honored to partner with you for your business needs and we'll do our best to continue to provide you with the type of support you deserve. Thanks for being a LegalZoom customer.

    Verified purchase
    StaffTransparency

    Reviewed May 14, 2021

    I was looking into some patent information and opening up an LLC. I used LegalZoom and everything was great. They were very informative, expedient, and helpful. The process itself was very smooth. I thought it would take a week but they got me all set up in about two days. The most important benefit of working with LegalZoom was keeping me up to date with the city and state regulations and making sure that I'm compliant. I had a great experience, especially for being my first time and not having the knowledge to do what I was trying to get accomplished.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We're happy to be able to provide a smooth and helpful process for your business start-up. Thanks for sharing your review, Crystal, and thank you for being a LegalZoom customer.

    Verified purchase
    TechOnline & AppStaff

    Reviewed May 14, 2021

    LegalZoom was just one of those things that you hear about because of cultural consciousness. They are sort of the online go-to for legal consultation. But I needed to start a business, and they were the easiest top-of-mind option. I realized it was the most civically responsible for me to put together an LLC, so I could contract out that LLC for services. I was working full time as a producer until February, and then realized that if I would go independently, I needed to put a business together. However, LegalZoom could make changes to make their website better. Sometimes needing to find documents feels cumbersome, or if there were FAQs or a chat function, those might be helpful. Other than that, the process was easy and reliable.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re glad you took the time to share this Jeffrey. We pride ourselves on providing easy and reliable services to our customers and we're glad we could deliver for you. Congratulations on making it official!

    Verified purchase

    Reviewed May 14, 2021

    I got the form I needed.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thanks for the review, Dan! We’re happy you found our forms easy to locate. Thanks for being a LegalZoom customer!

    Verified purchase
    Online & App

    Reviewed May 14, 2021

    I used them for LLC creation. The process was pretty straightforward. It didn't take too long. They walked me through the process on the website. The information was pretty easy to find in the website. The service was inclusive of the services that I needed to get the LLC documented and all the filings created.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your business needs, Jonathan. We’re honored to be your partner. Congratulations on making it official!

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed May 13, 2021

    The software has some surprising bugs in it. The question about who the spouse is and who the child is gets reversed when the will is made. It had to be fixed on both my will and my wife's will, same exact problem, so I'm pretty sure it wasn't operator error. The software gets three stars, but the agent on the phone, Carmen, gets five stars, making an overall four stars.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this, Gary. Thanks for choosing LegalZoom to help you protect everything that’s most important to you.

    Verified purchase
    Staff

    Reviewed May 13, 2021

    Andrea is definitely the kind of person that I like to handle ALL my business correspondence. Her professionalism is not something that happens on daily basis. Andrea took the time to make sure every aspect of my business needs were completed.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thanks, Gail, for sharing your review. We’re happy our customer service team could help with your business needs while you make it official. Congratulations!

    Verified purchase
    Staff

    Reviewed May 13, 2021

    Was very happy with the service I got. Corey was outstanding! He went above and beyond to explain to me all my questions. Was very patient with me. I would recommend LEGAL ZOOM to anyone. Also for about 75$ you can get legal advice, it’s a great deal compare outside attorneys.

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    LegalZoom
    Response from LegalZoom

    Thanks so much for sharing these kind words. We are huge fans of Corey also! And we will be sure to pass along your feedback to him directly. Congrats again and thank you for being a LegalZoom customer.

    Verified purchase
    Staff

    Reviewed May 13, 2021

    LegalZoom has helped me to be able to feel more confident in what I'm doing.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We truly believe everyone should have access to professional legal advice, and we’re so glad we could deliver for you, Brandon. Thanks for sharing your feedback here and for choosing LegalZoom.

    Verified purchase
    Punctuality & Speed

    Reviewed May 13, 2021

    It seemed like LegalZoom made everything pretty easy. I used them for their LLC service. The process was quick and easy. It took somewhere between four to six weeks. They kept me posted on everything that was going on as soon as it was getting done. One benefit of working with LegalZoom was I didn't really have to do anything. I stayed working and they handled all the paperwork. It was good.

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    LegalZoom
    Response from LegalZoom

    We pride ourselves in making the filing process easy and convenient for our customers and we're glad we were able to deliver for you, Kewanalee. Thanks for sharing your review and congratulations on making it official!

    Verified purchase
    Price

    Reviewed May 13, 2021

    I used the patent service and the process was very simple. I tried to do it by myself but because of the pandemic, a lot of offices were closed and I had no idea what to do. So it was really nice to find an affordable option for someone to do it for me so it's correct and I don't have to file it multiple times. It also saves money that way. This is just a provisional patent but in case I wanna file an actual patent, then I'll probably use the same service with LegalZoom because it seemed fine.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Liene. We love to hear when our customers keep coming back for additional services and we look forward to working with you in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 13, 2021

    I call whenever I need help with something and LegalZoom has been helpful.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! We’re happy our customer service team could help you along the way. Thanks, Johnna, for sharing your review and for being a LegalZoom customer.

    Verified purchase
    Staff

    Reviewed May 12, 2021

    It is always difficult to have to close your business. There are always little to large frustrations. One thing you don't need are headaches in the final paperwork required by the government. In those final stages Legal Zoom, and particularly their agent (**) took both the company's protocols and my position into account, finding solutions that made those final steps painless. I highly recommend their services from beginning to end.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! Thanks, Ric, for sharing your review. We’re happy our customer service team could help make things as painless as possible. Thanks for being a LegalZoom customer.

    Verified purchase
    Customer ServiceRefunds & PayoutsMaintenanceStaff

    Reviewed May 12, 2021

    I ordered the Estate Plan Bundle, but it turned out this plan would not work for my situation. By using their phone service, I was able to get a refund for the portion I didn't need, and an agent helped me to complete one form I wanted to keep. Great job!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Denise. We’re happy we could provide the resources to establish your estate plan.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 12, 2021

    I got the LLC package with LegalZoom and there were a lot of different things that came with it that I admired. I liked some of the 24/7 help, the legal advice, the EIN number, and registering the business without having to talk to anybody. They also connected me straight to Bank of America for a business account, which was very helpful. They just put everything in one space and everything was pretty smooth and speedy. I've had plenty of follow-up calls, making sure everything was fine, and I appreciate all of that. Then, I got a package in the mail with everything in their physical form, which was really nice too.

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    LegalZoom
    Response from LegalZoom

    We're happy to be able to provide you with a smooth and speedy service. Thanks for sharing your review, Keb, and congratulations on making it official!

    Verified purchase
    Customer Service

    Reviewed May 12, 2021

    Everything seemed to be okay. But maybe I misunderstood how the whole process went. They sent me an email that said something else needed to be done. But I haven't been able to do that just yet.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Kelvin. We're honored to be a part of your business start-up! Please send an email to socialmediaoutreach@legalzoom if any other assistance is needed with your account.

    Verified purchase
    Customer Service

    Reviewed May 12, 2021

    I would never use LegalZoom again. It was a big mistake. I was on hold for an hour and a half. Then I got disconnected. I called back days in a row. They were supposed to get back to me. They never did. I had nothing but trouble with them. I should’ve just gone and got the tax ID number myself in 10 minutes. With the IRS, it would’ve been a whole 20 minutes. I could have done the corporation myself and it would have been so much easier. I went through nothing but heartache and trouble with these people. It was a phone room with a whole bunch of people answering the phone all over the United States and they weren't getting the messages to the superiors to get back to people who are having trouble.

    I still haven't heard back from them to finish up the order that was supposed to be. I had to get rid of Wells Fargo and go open up a new bank account somewhere else because the Sunbiz.org stuff, they wouldn't fix for me. Major problems. I still owe them. They're still scanning that in my account. Another month’s gotta come out. I really had it with them. I would never ever recommend them because it was a horror show.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re glad you took the time to share this Gerald. We hate to hear of your poor experience and we hope to use this feedback in an attempt to improve our services across the board. If assistance is still needed with your order, please send an email to socialmediaoutreach@legalzoom.com and we'll get you connected with someone who can help.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 12, 2021

    The process was smooth and straightforward. The reps were always willing to help, and they helped my problem whenever I reached out to them. They resolved the issue that I had very fast. And the whole process to set up my business took a few days. The benefit is ease of mind. I didn't know much about registering LLCs, so LegalZoom helped me with that. They offer agent services too that I can use for my business, which is great. Go ahead and use their service. It's a great platform to use to register your business.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review, Naveed. We’re happy our customer service team could help make things a little easier for you and gave you peace of mind along the way. Congratulations on making it official!

    Verified purchase
    Customer ServiceContract & TermsCoverageTechOnline & AppStaff

    Reviewed May 12, 2021

    My friend used LegalZoom for her business and had a good experience with them. It was more beneficial for me to just go ahead and work with them. Signing up was fairly easy. There was some stuff I really didn't understand a whole lot but I was able to navigate their website and get through it pretty easily. I did the LLC and the attorney portion as well. I pay a monthly fee for the service.

    There's a part that I haven't figured out. I need some assistance because by next week or so, I'm going to need to be really pushing to get everything up and going but I'm not sure what my next steps are. I was planning to get on LegalZoom and play around with it once I got ready to go. Other than that, I received my packet and I started my account. I also received some additional people who are contracted or have a referral for my business account to be open and business insurance. I got a couple of calls and was able to start some calls with other people that are linked to LegalZoom. That's been beneficial.

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    LegalZoom
    Response from LegalZoom

    We're glad that you found our services easy to navigate and that we've been able to help you with your business start-up. If any other assistance is needed, please email us at socialmediaoutreach@legalzoom.com and we'll get you connected with someone who can help. Congratulations on making it official, Lastashia!

    Verified purchase
    Staff

    Reviewed May 11, 2021

    Doing the LLC with LegalZoom was easy. They are guiding me through it. I work from home and I’m looking for a space. I'm like building that from scratch. So far, it's a great thing to do with the LLC. I already told my friends that they should get LegalZoom because it will benefit them.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Liliana, and for being a LegalZoom customer. We appreciate the endorsement to your friends and we look forward to continuing to work with you in the future.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 11, 2021

    I liked that LegalZoom was quick and I could do it with my parents here in the house. I did a living will, medical power of attorney and living trust. The process was pretty easy after I put in my basic information and made my purchase of the package that I wanted. I did this for both my parents and sat down with them, walked them through the questionnaire and answered their questions. Before I got started, LegalZoom gave me the option to speak to a local attorney and I set up an appointment with him. I used the online chat and the attorney called me right on time. He said I was doing the right thing. I then filled out the questionnaire and submitted the documents.

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    LegalZoom
    Response from LegalZoom

    Thank you, Kimberly, for your feedback and for protecting your family with LegalZoom.

    Verified purchase

    Reviewed May 11, 2021

    I went on the LegalZoom website. It was easy to set things up. We use the estate services, power of attorney, last will and testament, and the living will. I've had no issues with using the power of attorney and the only thing that I had to do is get it notarized, and I like that. I will use LegalZoom to continue my legal document requirements.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Brendan. We’re happy we could provide the resources to establish your estate plan.

    Verified purchase
    Punctuality & Speed

    Reviewed May 11, 2021

    I've used LegalZoom before. Recently, I started an LLC and used them again. It was good. Everything came quickly. They provided the service and the service seemed good.

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    LegalZoom
    Response from LegalZoom

    We love it when our customers keep coming back to us for their business needs. Thanks for sharing your review, Kenneth, and we're honored to be your partner!

    Verified purchase
    Staff

    Reviewed May 10, 2021

    I used LegalZoom to start off a little business of mine. At first, using it was a bit confusing because I was new to the entire process. But after I put my mind into it and read stuff, it became more understandable over time. If you want a nice start, if you want something simple, get your business out there all right, try out LegalZoom. If it's not for you, then fine.

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    LegalZoom
    Response from LegalZoom

    Thank you for the kind words. We appreciate you choosing LegalZoom, George, and we congratulate you on making it official!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 10, 2021

    I love LegalZoom. They're awesome. They do everything super-fast and really efficient. They've done LLC for me in the past. But right at this moment, they just finished my foundation incorporated. Now they're working on that same foundation becoming nonprofit. Occasionally, I'll call up and ask them if I have any questions. But most of the time, it's done online. They're very good about following up by email. I appreciate their good service.

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    LegalZoom
    Response from LegalZoom

    Thanks for making our day a little brighter, Christine! We really appreciate your feedback and thank you for being a LegalZoom customer.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 10, 2021

    I had LegalZoom open an LLC. Their representatives were very informative. They kind of helped guide me through the process a little bit. When I didn't fill something out properly, they gave me a call just to make sure that how I filled something out was the way that I wanted it to be. It was a very pleasant experience. The service was exactly what I was looking for. Going through LegalZoom was an economical way to get the services that I asked for rather than going through a private attorney to get what I wanted to get done. I did have some people take a look at the documentation that was provided by LegalZoom, and everything was exactly the way that an attorney would do it for a fraction of the cost.

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    LegalZoom
    Response from LegalZoom

    We’re happy our customer service team could help make things a little easier for you, Michael. We appreciate you for providing your feedback and congratulate you for making it official!

    Nels increased rating by 1 star.
    Customer ServiceLoan Process
    After a positive interaction with LegalZoom, Nels increased their star rating on May 16, 2021.

    Updated review: May 16, 2021

    After my own investigation and continued email, chats and phone call I was able to make some progress after nearly 90 days of filing my paperwork with Legal Zoom. Somewhere someone dropped the ball either state or legal zoom but either way a rep from legal zoom should follow up on these types of matters after a said amount of time so customers don't have to wait or look up the info from their state and then contact legal zoom to get the ball rolling. They compensated me $100 and rushed my EIN but have yet to receive any other paperwork at this point so we will see how that goes.

    Original Review: May 9, 2021

    I bought the standard LLC package on February 21, 2021 and it's now beginning of May and I still have not received my business license. When I emailed them in April said get back to me in 2 days and nothing. So I decided to research my license with the state department. Upon investigation I found that my business license was accepted 5 days after it was filed. But yet again LegalZoom says license is delayed by state.

    When I contacted legal zoom again at beginning of may and asked what problem was they said the state never sent back info. Here it is a week after that conversation and still have nothing to show for over $1000 spent. Would not recommend them for anything. They hold my business up and cant get loans because dont have legal documentation. Do yourself a favor. Use a real attorney or do it on your own it will be less hassle.

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    Verified purchase

    Reviewed May 9, 2021

    The experience with LegalZoom was great when I set up the paperwork. It's a really good service, especially when you have someone that's in the hospital. It's convenient.

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    LegalZoom
    Response from LegalZoom

    Thanks for the review, Monique! We’re happy you found our templates convenient easy to use. We appreciate you for being a LegalZoom customer.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedOnline & AppStaff

    Reviewed May 9, 2021

    I've used LegalZoom for a few years for different things. I used them recently for a patent filing. It was pretty straightforward. One of the attorneys they contract with contacted me and laid out the process for me. She was courteous and responsive. We communicated back and forth until it was all finished. There was some work done on the website and a little bit on the phone, but a lot was on the email. The cost is pretty good and their response is pretty fast. So, for basic legal services, LegalZoom seems to be a good option.

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    LegalZoom
    Response from LegalZoom

    Thanks, Paul, for sharing your review and being part of the LegalZoom family. We're glad to have been a part of protecting your life's work.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 9, 2021

    A family member got a package, and got their business set up through LegalZoom. And I liked the presentation. I set up a nonprofit corporation. It was easy online. It was very easy to follow the steps and put in the information requested if you understood what the information was. I had questions about different parts of the process. I understand it's COVID. Things are not flowing as easy. But it was not easy to get someone on the line. It was a very difficult process, and I had to wait a long time, on hold for more than 10 minutes. But I wanna see how it plays out.

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    LegalZoom
    Response from LegalZoom

    Thanks for taking the time to share your feedback, Bayon, and thank you for being a LegalZoom customer. If there is any assistance still needed, please send an email to socialmediaoutreach@legalzoom.com and we'll get you taken care of.

    Verified purchase
    Staff

    Reviewed May 8, 2021

    LegalZoom on that solved all the problems that I had. LegalZoom can help you start a business.

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    LegalZoom
    Response from LegalZoom

    We're glad we were that our customer support staff was able to resolve the issues you experienced. Thank you for your endorsement, Tavarius, and congratulations on making it official!

    Verified purchase
    Staff

    Reviewed May 8, 2021

    I wanted to get my business going and I know that LegalZoom is a reliable source. I wated to get my business set up the right way, and I figured they would help me get that going. I can go and get what I needed whenever possible. They should just keep being available. Hopefully, I could keep figuring out what I need to do and go to them when I need it.

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    LegalZoom
    Response from LegalZoom

    Thank you for those kind words, Christian! We appreciate you thinking of us for your business needs and congratulations on making it official!

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed May 8, 2021

    I needed some legal documents. I got the service of LegalZoom and I felt better that it was taken care of and I didn't have to really do much. However, they messed up on a deeds request. They used a third party, GOdeeds.com and their process of getting that document out never happened. So I ended up having to get a refund on that one document. It wasted a lot of time and effort. I had to go back and forth many times. It was really cumbersome.

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    LegalZoom
    Response from LegalZoom

    Thanks for providing your feedback, Chrystal. We hate to hear of your poor experience and we hope everything has since been resolved. If you're still in need of some assistance, please send an email to socialmediaoutreach@legalzoom.com and we'll get you taken care of.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 7, 2021

    I called the customer service number to get more information about trademark services and I was quickly transferred to a real person who was extremely helpful and followed up with me. It was the best real service I’ve gotten from an online company in years.

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    LegalZoom
    Response from LegalZoom

    Thank you for the kind words. We appreciate you choosing LegalZoom, Lacie!

    Verified purchase
    Coverage

    Reviewed May 7, 2021

    LegalZoom's name was highly respected. In August, I had reached out and did a power of attorney for my mom. I had no issues when I had to present the power of attorney for my mom to insurance companies and banks. I also just did last will and testament. I made some revisions, and then it wasn't easy to find the revised will. It would be nice if they could rename it like Will 1, or A, 1A, 1B.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us and we appreciate you sharing your's, Andrew. We’re happy we could provide the resources to help establish your mother's estate plan. Thanks for being a LegalZoom customer.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2021

    I applied with LegalZoom in January and I barely got my paperwork this month. It said on LegalZoom that I would have gotten my paperwork in 30 days. But it took me four months to get it and they said that they had it on hold for a while. The good thing was that LegalZoom picked up the phone when I needed them and worked out with stuff with me. But I paid good money for that stuff to make it quicker, and that didn’t help me out. Overall, LegalZoom is good with communication but the paperwork is a process.

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    LegalZoom
    Response from LegalZoom

    Thank you for taking the time to provide your feedback, Alex. Congratulations on making it official and thanks for being a LegalZoom customer!

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed May 7, 2021

    Everything went smooth. I got the LLC and the EIN. They added a bunch of stuff that I didn't really want, but I didn’t pay for it. I called them and asked what all these other things were. They said if I didn’t pay them, I’d be put in collection. That was not good. So I need to call them and cancel that stuff.

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    LegalZoom
    Response from LegalZoom

    Thanks for providing your feedback, Jesse. If you're in need of some account assistance, please send an email to socialmediaoutreach@legalzoom.com and we'll get you taken care of. Congratulations on making it official!

    Verified purchase
    Staff

    Reviewed May 6, 2021

    I was very pleased with the information that I received from the agent at LegalZoom. He was exceptionally knowledgeable, and super friendly. He answered all of my questions and addressed all of my concerns. I will most definitely make referrals to Legal Zoom, because of my positive experience with them. I am very grateful and I thank them, and will definitely use them again.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Vera. We’re happy we could provide the resources to establish your estate plan. We’re happy our customer service team could help make things a little easier for you.

    Verified purchase

    Reviewed May 6, 2021

    Setting up an LLC through LegalZoom was very simple. I did it online and it was done within 10 minutes. I have an LLC now. All the paperwork came within a week, so they beat the expectations on the time frame. Use them.

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    LegalZoom
    Response from LegalZoom

    We're glad we were able to exceed your expectations, Paul, and we'll continue to do so. Congratulations on making it official!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 6, 2021

    I got my LLC through LegalZoom, and then I also did the unlimited tax advice service. It was easy to get the service, but I had to book the appointment about a week in advance. I just had a quick question, so I wish I could have spoken to someone sooner. But the advice was really good. The service was super helpful.

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    LegalZoom
    Response from LegalZoom

    We're glad that you found our services helpful, Emily. Thanks for sharing your review and thank you for being a LegalZoom customer!

    Verified purchase
    StaffEase of Use

    Reviewed May 6, 2021

    I've helped and opened 12 to 15 companies through LegalZoom. I prefer their platform and the ease of use. I recently opened a new entity and the process was very easy. It was very smooth. It was very user-friendly for people as well. The reps were very pleasant and it was very easy to speak to them. Most times that I spoke to them, they were very knowledgeable.

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    LegalZoom
    Response from LegalZoom

    We love to hear when our customers keep coming back to us. Thanks for sharing your review, Meghan, and thanks for being a loyal LegalZoom customer!

    Verified purchase
    Staff

    Reviewed May 5, 2021

    I really was pleased with my specialist. His knowledge of my questions/concerns was thoroughly met. I would recommend only to consider uses their services. Especially if you are someone whom has been struggling where/how to do your legal filings. Highly recommended by me also because I do homework before even considering a decision as such. Thank you Legal Zoom!!

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    LegalZoom
    Response from LegalZoom

    Thank you for the kind words. We appreciate you choosing LegalZoom, Sheena!

    Verified purchase
    PriceLoan Process

    Reviewed May 4, 2021

    I filled out whatever LegalZoom wanted me to and paid them. It took a while to get my LLC and it was very expensive. But as far as getting a loan from the Bank of America, which I used, they don't do that. Other than that, just to get my LLC and my EIN, LegalZoom worked good.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your business start-up, Jerome. Congratulations on making it official!

    Verified purchase
    Staff

    Reviewed May 4, 2021

    Anytime I’ve ever dealt with LegalZoom just recently as well as in the past a few years ago, they’ve always been kind and patient with the entire process. I’ve always had several questions and they answer them thoroughly and have always made me very comfortable as a customer.

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    LegalZoom
    Response from LegalZoom

    This is fantastic to hear, Mona. We love when a customer keeps coming back to us. Thanks for sharing your review and we hope to remain your trusted partner far into the future.

    Verified purchase
    Customer ServiceStaffFollow-Through

    Reviewed May 4, 2021

    Ryan was excellent, we spoke earlier this month briefly and his presence was positive so I called him back as promised and he helped me with selecting the correct option that I needed. 100 star service. I’m going to give my cousin his information so that he can help me. I hope that he gets rewarded for his service.

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    LegalZoom
    Response from LegalZoom

    That’s awesome news, Phillecia! We are huge fans of Ryan also and we'll be sure to pass along your feedback to him directly.

    Verified purchase
    PriceStaff

    Reviewed May 3, 2021

    The help and assistance I was provided was excellent in all regards … her character and bubbly persona is something worthy of replicating at many firms. I can only pray that the people who will work for me mirrors her enthusiasm and professionalism.

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    LegalZoom
    Response from LegalZoom

    That might be the nicest thing we’ve heard all day. Thanks so much, Mark! We really appreciate it.

    Verified purchase
    Staff

    Reviewed May 3, 2021

    Adam was my agent and working with him made my experience positive and educational. He truly cares about what you need, and he went above and beyond to make sure I had all the information required to make the best decisions. His active listening skills, patience, and caring nature made the process go smoothly for me.

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    LegalZoom
    Response from LegalZoom

    We’re so happy we exceeded your expectations, and we’ll do our best to continue to do so. Thanks for making our day a little brighter, Naomi! We really appreciate your feedback.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 3, 2021

    Legal Zoom as always did a fine job helping me navigate the paperwork to get this form filed. It was done via a phone call and the agent was extremely professional, courteous and knowledgeable. Information was updated on my account and all is well. Thanks Legal Zoom.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! Thanks, Paul, for sharing your review and for being a LegalZoom customer.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 3, 2021

    When dealing with LegalZoom I have been very impressed with the quick response whenever I submit a question. Very impressed with talking on the phone with Timothy, from Customer Service. He was so helpful and courteous.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Franklin. We’re happy our customer service team could help solve your problems and make things a little easier for you.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 2, 2021

    I was received assistance from Valerie from Legal Zoom regarding my new business account. She assisted me in a professional manner and ensured I was completely satisfied with the results. She ensured that I didn't have any additional concerns. That's the type of customer service everyone deserves. Thank you Legal Zoom and Valerie.

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    LegalZoom
    Response from LegalZoom

    Thanks for making our day a little brighter, Vince! We really appreciate your feedback.

    Verified purchase
    Staff

    Reviewed May 1, 2021

    I was pleased with the assistance I received from Dawn **. Her professionalism and knowledge really helped me understand the process and all the offered services. I'm excited and glad there was an individual to personally assist me in this journey. Thank you so much Dawn for all you do at Legal Zoom. You're asset to the company.

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    LegalZoom
    Response from LegalZoom

    Thanks so much for sharing these kind words, Ellen. We’re honored to be your partner and we look forward to being a trusted partner in the future.

    Verified purchase
    PriceStaff

    Reviewed May 1, 2021

    I was already using LegalZoom for a previous company that I opened and that explains why I went back. They're very helpful. If I need to contact them, they get back with me within a reasonable time. They're reliable and reasonably inexpensive compared to others.

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    LegalZoom
    Response from LegalZoom

    This is fantastic to hear, Larry. We love when a customer keeps coming back to us. Thanks for sharing your review and we hope to remain your trusted partner far into the future.

    Verified purchase
    CoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 1, 2021

    Using LegalZoom, I have guidance like the options with the lawyers and convenience of having someone else being able to do everything instead of me trying to do it myself. To do it the right way, I still make mistakes. When I had initially signed up, things kinda got off track. My information was sent in too early to the state. We had to cancel then do it all over again. But they finally corrected it and gave me a refund back. I canceled my service with LegalZoom but I'm thinking about coming back and restarting everything all over again. For the new company that I'm starting, I'm gonna use LegalZoom for the registered agent instead of me.

    Most of the reps were great except one guy. When I was trying to get an understanding of what happened to the accounts, he kinda confused me and made me a little bit uncomfortable. I was trying to explain to him what happened. He said I couldn't get a refund and I just had to take it as a loss. He almost said that in so many words. It wasn't my mistake and they had already admitted to the mistake and were gonna fix it.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this, Paula. We appreciate you choosing LegalZoom and we look forward to working with you in the future.

    Verified purchase
    Staff

    Reviewed April 30, 2021

    I feel like I’m jumping off a cliff with a blindfold on as starting a LLC is unfamiliar and strange to me. Riley with Legal Zoom was very informative and knowledgeable about the setup and services from beginning to end. Thank you.

    Kevin

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your business needs, Kevin. We appreciate you sharing your review and we'll be sure to pass along your feedback to Riley directly. Congratulations on making it official!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 30, 2021

    The process is fast and easy, professional every step of the way. The friendly service provided give me the assurance that I am in great hands and that my business needs are well taken care of. I would recommend LEGALZOOM to anyone want to start a business.

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    LegalZoom
    Response from LegalZoom

    We're so happy to be part of your journey and success, Eric. We’re glad to hear our team was able to help the process go smoothly. Thanks for sharing your review and thank you for being a LegalZoom customer.

    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed April 30, 2021

    I would recommend Legal Zoom for my colleagues and friends because of the professional manner in which I was serviced. The young lady Lie, was a life changer. I had a bad experience putting information in and was about to give up when I got her as a customer support person. I was frustrated and not feeling like going back over everything and was about to forget it when she took the time to explain and her patience and her kindness mixed with her professional knowledge changed my whole attitude. I explained I am starting a business about teaching kindness and I feel our story could be used as an example of how important kindness really is. So you guys should be proud she works for you because I now recommend you because of her.

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    LegalZoom
    Response from LegalZoom

    Well, that might be the nicest thing we’ve heard all day. Thanks so much, Lacy! We can’t fulfill our mission without great customers like you. Thanks for being a LegalZoom customer and congratulations on making it official!

    Verified purchase
    Staff

    Reviewed April 30, 2021

    Andrea is the only reason I'm taking the time to fill out this review. It's was so nice to have someone to help me. She made me feel like she was actually concerned about helping me with my problem. He is definitely one of the reasons I will continue to use Legal Zoom.

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    LegalZoom
    Response from LegalZoom

    This is fantastic to hear, Richard. We love when a customer keeps coming back to us. Thanks for sharing your review and we hope to remain your trusted partner far into the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 30, 2021

    I called in today due to an emailed I received concerning a tax report. Swale answer my called and while I was explaining, he could hear the worry in my voice. Swale immediately knew what I was talking about and explained it to me and told me everything is ok. Swale so pleasant and professional and I was amazed how well he knew his product. I wanted to take this time to say a special thank you to Swale. I was so worried about that email and he took all of my worry away and ensured me it was ok. Swale has such a nice pleasant voice with a great attitude. He showed me that he cared and he had compassion towards what I was feeling and he helped me. Thank you Swale for showing me your concern and the cool part is, that I could feel that he really cares through the phone. Thank you Legal Zoom for having a great employee. Tammy,

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    LegalZoom
    Response from LegalZoom

    This is fantastic to hear, Tammy! Thanks for sharing your review and being part of the LegalZoom family.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed April 30, 2021

    I didn't know the process to set up my business information because I was new to that and Legalzoom was very helpful for me. Everything was super quick. Within days, I got phone calls and contacts. It was also nice because you could find everything online with the descriptions and the information.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! Thanks, Kelly, for sharing your review and for being a LegalZoom customer. Congratulations on making it official!

    Verified purchase
    Staff

    Reviewed April 30, 2021

    I spoke to a few representatives and they were all very nice and professional. They kept in touch as well. I really enjoyed the experience.

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    LegalZoom
    Response from LegalZoom

    We’re happy our customer service team was able to make it an enjoyable experience for you. Thanks for sharing your review, Alasia, and congratulations on making it official!

    Verified purchase
    Staff

    Reviewed April 29, 2021

    Both Shak and Michael were completely professional and kind. They both helped me with everything that was needed. Shak assisted with correcting my LLC’s address and offered his time if I had any more questions. Michael went through my completed application, assisted me with the different subscriptions I had signed up for, and a multitude of other items.

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    LegalZoom
    Response from LegalZoom

    Thanks so much for sharing these kind words as we're huge fans of Shak and Michael also! We will be sure to pass along your feedback to them directly. Congratulations on making it official and thank you for being a LegalZoom customer!

    Verified purchase
    Contract & TermsTechStaff

    Reviewed April 29, 2021

    We printed a contract for an operating agreement through LegalZoom. We just used the website and it was pretty easy. The operating agreement helped us open up a bank account. It was a great service overall.

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    LegalZoom
    Response from LegalZoom

    Thanks for the review, Miselehl and Joshua! We’re happy you found our templates easy to use and that we were able to provide you with a great experience. Thanks for being a LegalZoom customer.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 29, 2021

    LegalZoom offers a straightforward package that you just complete. It's also affordable and there's always a customer rep you can reach out to. I've spoken with customer reps and one of the good things is they have something where you could call an attorney if you had additional questions that you weren't sure of. Speaking with the attorney was helpful.

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    LegalZoom
    Response from LegalZoom

    We truly believe everyone should have access to professional legal advice, and we’re so glad we could deliver for you, Hazel. Thanks for sharing your feedback here and for choosing LegalZoom.

    Verified purchase
    PriceOnline & App

    Reviewed April 28, 2021

    I originally went with a less expensive ($50.00 savings) company and it was such a mess that I ended up cancelling my service with them and going with LegalZoom. I could not be happier. They got me all my documents earlier than promised and their website was great for me to keep track of the process. This is a great company and I’m happy I went with them!

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    LegalZoom
    Response from LegalZoom

    Thanks for making our day a little brighter, Marnie! We really appreciate your feedback.

    Verified purchase
    Staff

    Reviewed April 28, 2021

    When trying to complete My will, there were mistakes I could not correct on my own. The help I needed to complete it efficiently, I received from 1 of the personnel representatives who was superior in all aspects! I'm impressed with the overall performance of Legal Zoom! I would recommend their products to everyone unequivocally! And if you need personal help, they have someone to answer your questions and help you with excellence.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Robert. We’re happy we could provide the resources to establish your estate plan.

    Verified purchase
    StaffRates

    Reviewed April 28, 2021

    I had a few things I need help with and the Legalzoom representative had them taken care of in minutes. I would highly recommend Legalzoom for anyone that is interested in starting up their own business and needs help with an LLC or corporation.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! Thanks, Travis, for sharing your review and we’re happy our customer service team could help solve your problem. Thank you for being a LegalZoom customer.

    Verified purchase
    PriceMaintenance

    Reviewed April 28, 2021

    Legal Zoom services were highly valuable to me when I started both of my businesses. I would definitely use them for future start ups and the maintenance that follows. This is a valuable and trusted asset to anyone starting a new business and the cost is within everyone's budget.

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    LegalZoom
    Response from LegalZoom

    This is fantastic to hear, Rodney. We love when a customer keeps coming back to us. Thanks for sharing your review and we hope to remain your trusted partner far into the future.

    Verified purchase
    Staff

    Reviewed April 28, 2021

    Kenya was so warm and thoughtful while answering my questions. She humanized my experience which is above and beyond what anyone can ask for. She was kind and tender when I felt confused. Her hospitality is unmatched and I'm so happy it was her that I had to help me. I truly appreciated my convo with Kenya.

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    LegalZoom
    Response from LegalZoom

    Thanks so much for sharing these kind words, Cordelia. We are huge fans of Kenya too! And we will be sure to pass along your feedback to her directly. Congrats again and thank you for being a LegalZoom customer.

    Verified purchase
    Staff

    Reviewed April 28, 2021

    They did my EIN, all the stuff to get my EIN paperwork, and the authorization. I was always in contact with their reps and they were good.

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    LegalZoom
    Response from LegalZoom

    Congratulations on making it official, James! We're so happy to be part of your journey and success.

    Verified purchase
    Online & AppStaff

    Reviewed April 28, 2021

    I registered a company using LegalZoom. Everything is accessible through their website and they notify me if I need to take any action. It's helpful. All in all, they're doing a good job.

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    LegalZoom
    Response from LegalZoom

    Congratulations, Bharath, on making your business official! Thank you so much for sharing your review and trusting us with your business start-up.

    Verified purchase
    Staff

    Reviewed April 27, 2021

    I was having trouble with my Annual Report. Charlie was able to walk me through the steps necessary to complete the Annual Report. He was patient and knowledgeable about the product. Highly recommended this service.

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    LegalZoom
    Response from LegalZoom

    Thanks for making our day a little brighter, Sonya! We really appreciate your feedback.

    Verified purchase

    Reviewed April 27, 2021

    I used Legal Zoom because a colleague of mine said she had a great experience and so I tried to use it for setting up a new L.L.C. The hardest part of the whole process was deciding on a name. Great experience.

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    LegalZoom
    Response from LegalZoom

    Thanks, Kindred, for sharing your review. We’re happy our customer service team could help make things a little easier for you. Thank you for being a LegalZoom customer.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 27, 2021

    I can't speak for everyone else but the experience we had was Amazing. The gentleman we spoke with was patient with us and took the time to answer ALL of our questions. I thought I was getting on his nerves with all my questions but he seemed as though he enjoyed helping me to understand what they did and give me guidance with his areas of expertise. I think the reason I chose to work with Legal Zoom had a lot to do with the person I got on the phone. I hope everyone at your company is as helpful as this guy was with us. Will certainly recommend this service to other people as this service was recommended to us by someone we knew.

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    LegalZoom
    Response from LegalZoom

    Thank you, Jeff! We’re so happy we exceeded your expectations, and we’ll do our best to continue to do so.

    Verified purchase

    Reviewed April 27, 2021

    Going through the LLC process was pretty simple and very easy. I did everything online.

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    LegalZoom
    Response from LegalZoom

    Thanks, Steve, for sharing your review. We’re happy we were able to make things a little easier for you. Congratulations on making it official!

    Verified purchase

    Reviewed April 27, 2021

    Legalzoom has benefited my business. They seemed more fair and put together, so I chose them and used all their services to create a business. Everything's been going great.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Maurice. We’re honored to be your partner.

    Verified purchase
    MaintenanceStaff

    Reviewed April 26, 2021

    I had DBA to put up the name for my store and working with this agent was successful and I had a very good experience and I have hope that since I’ve worked with this agent the process to fix the name of my store will be accomplished sooner.

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    LegalZoom
    Response from LegalZoom

    Thanks, Silvana for sharing your review. We’re happy our customer service team was able to make it a good experience for you. We appreciate you choosing LegalZoom.

    Verified purchase
    CoverageStaffHonesty & Transparency

    Reviewed April 26, 2021

    Legal Zoom was very helpful with the best options for my business and my all my needs. I’m covered all 'round the board and I love it! Nothing holding me back now. Matter of fact it was me in my own way to be honest.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your business start-up, Thomas. We’re honored to be your partner.

    Verified purchase
    Staff

    Reviewed April 26, 2021

    LegalZoom did everything just like I would have them do and it went very smooth. They were very knowledgeable about it. They walked me through the entire process and took my money and made it happen. It also went faster than I expected it to. They were always very clear about the timelines and they were always very within the timeframes that they said, usually on the low end of it. If they said three to five days, it's usually within three.

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    LegalZoom
    Response from LegalZoom

    We’re happy to have met your expectations, Ryan, and we’ll do our best to continue to do so. Thanks for sharing your feedback here and for choosing LegalZoom.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 26, 2021

    They helped me with the incorporating and the process was easy and quicker than I thought. They got all the stuff done and they followed up with recommendations moving forward.

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    LegalZoom
    Response from LegalZoom

    We’re happy our customer service team could help make things a little easier for you, Margaret. Thanks for choosing LegalZoom and congratulations on making it official!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 25, 2021

    In receipt of an email I received I called Legal Zoom to follow-up on the request to call. The agent, Allensia, was able to handle my issue and guide to the correct website to read and select descriptions to meet the needs of my LLC. She was patient and professional.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! Thanks, Amity for sharing your review and we’re happy our customer service team could help solve your problems professionally. Thanks for being a LegalZoom customer!

    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed April 25, 2021

    LegalZoom was a company that I knew that was for sure could get it done. I know a couple of people that have already went through LegalZoom. I've been having trouble getting in to get certain documents. The only way to get my documents from LegalZoom is from the app. I went to the website, and it doesn't give me that option, so I do not have any hard copies of any of my paperwork.

    After the process was done, I went into the app and I would get all the documents. After that, when I went into the app, it told me that the documents were not there. So, if you go to the website where I put in all the information to get started and things of that nature, it doesn't give you the option of going into your account or viewing certain paperwork that you might want to go back and find. So, at this point, I can't find my documents.

    There is an email on the website that I sent the email to, and no one has responded to try to figure out how to get the documents. I thought they would come in the mail, but then when I thought about it, if they're in the app, it's gonna be just as simple, just go in there and print them off. But I haven't been able to find them. But other than that, the process was smooth.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Ricky! If you're still having trouble accessing your documents, please send us an email at socialmediaoutreach@legalzoom.com and we'll get you connected with someone who can help.

    Verified purchase
    PricePunctuality & Speed

    Reviewed April 25, 2021

    I made a will thru LegalZoom. It was cheap, easy and quick.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Edward. We’re happy we could provide the resources to help establish your estate plan.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 25, 2021

    Working with LegalZoom is going well. The customer service is excellent and I got my business up and running.

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    LegalZoom
    Response from LegalZoom

    Thank you for the kind words. We appreciate you choosing LegalZoom, Joshua! Congratulations on making it official!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffCommunication

    Reviewed April 24, 2021

    I have had to wait 2-3 hours for call-backs from customer service, then you wait a while longer for someone to actually come on the line. I applied for processing of a non-profit application. It sat for a while because LegalZoom was waiting for additional information from me, except no one told me. Then I waited for weeks for an EIN number. I finally ordered it myself (it comes instantly if you order it from the IRS online!) and cancelled that order. I called to get a refund and got connected right away that time only probably because I called the Sales Dept. I am still waiting for the articles that they sent to the State. I guess I need to call the State and handle that one myself as well. The phone representatives are all very polite. But, obviously something is seriously wrong.

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    LegalZoom
    Response from LegalZoom

    Hi Denise, we apologize for the callback delays as we're working to improve that process and experience for all of our customers. We hate that you're having trouble completing your filing order and we'd like to get you some help on this one. We'll have a member from our Executive Escalations Team reach out to you directly so we can have this taken care of for you.

    Verified purchase

    Reviewed April 24, 2021

    LegalZoom has been good, so far. I still have something pending as far as a DBA for Ravenworks Digital. Other than that, I've been happy.

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    LegalZoom
    Response from LegalZoom

    We’re so happy we've been able to meet your expectations, Michael, and we’ll do our best to continue to do so. Thanks for being a LegalZoom customer!

    Verified purchase
    Customer ServicePrice

    Reviewed April 24, 2021

    LegalZoom is convenient if you don't know anything about starting a business but it's a bit expensive. If I took more time, I could have figured it out myself. At one point, I had sent my form to them and never got any sort of verification from their office that it was received. That was a little frustrating. I had to email them about it and they did have it. Other than that, the experience was fine for the most part.

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    LegalZoom
    Response from LegalZoom

    We appreciate your feedback, Diane, as we'll use it to improve our services and products. Thanks for being a LegalZoom customer!

    Verified purchase
    TechStaff

    Reviewed April 24, 2021

    I was opening an LLC and used LegalZoom's services. Working with them made everything easier. I don't really understand most of the legal stuff and they broke it down Barney style for me.

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    LegalZoom
    Response from LegalZoom

    Thanks, Amanda, for sharing your review and we’re happy our customer service team could help make things a little easier for you. Congratulations on making it official!

    Verified purchase
    Price

    Reviewed April 23, 2021

    I have used this service many years ago. From that time to now the service has met my expectation. I recommend this company for any service you need involving business, last will, Living trust etc. The service is great and affordable.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Barbara. We’re happy we could provide the resources to establish your estate plan.

    Verified purchase
    PriceStaff

    Reviewed April 23, 2021

    Delayna was not only helpful but, knowledgeable of the issue she resolved for me and very professional. She was able to go above and beyond to make sure I was a satisfied customer and enable me to spend more money. I would definitely recommend LegalZoom to other friends and family for this first time experience.

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    LegalZoom
    Response from LegalZoom

    Thanks so much for sharing these kind words. We are huge fans of Delayna too! And we will be sure to pass along your feedback to her directly. Thank you for being a LegalZoom customer.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 23, 2021

    I just have to RAVE about my experience with Ashley ** (LegalZoom Rep) today. She is definitely the "Olivia Pope" of LegalZoom! I had been trying to reach someone for the last two weeks, in regards to some inaccuracies with my application. Ashley swooped right in and took care of the situation with ease! She was patient, cared about my business, provided some laughter, stayed on the phone until my issue was resolved, provided me with follow up steps, and logged into my account to make sure that everything was set up properly. Ashley is the **!!!! Thank you Ashley!!

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    LegalZoom
    Response from LegalZoom

    Hi there, this is fantastic to hear. We love when a customer provides feedback on our representatives confirming the excellent service they received. Thanks for sharing your review and we hope to remain your trusted partner far into the future.

    Verified purchase
    Staff

    Reviewed April 23, 2021

    I've been a customer with LegalZoom for a few years and their reps have been excellent. They answered all my questions, gave me thorough detail and were able to provide me information that I didn't even think of. LegalZoom is a one-stop shop for a lot of different needs personally and business related.

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    LegalZoom
    Response from LegalZoom

    We love when a customer keeps coming back to us. Thanks for sharing your review, Josh, and we hope to remain your trusted partner far into the future!

    Verified purchase
    PriceStaff

    Reviewed April 23, 2021

    The cost was a bit prohibitive but being able to chat about things and get answers right away and the easy user interface is nice. It's simple to understand and work through. I'm gonna keep using LegalZoom.

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    LegalZoom
    Response from LegalZoom

    Congratulations, Melissa, on making your business official! Thanks for sharing your feedback here and for choosing LegalZoom.

    Verified purchase

    Reviewed April 23, 2021

    We were able to form the LLC pretty easily with LegalZoom.

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    LegalZoom
    Response from LegalZoom

    We’re happy our customer service team could help make things a little easier for you, Dorothy. Congratulations on making your business official!

    Verified purchase
    PriceRates

    Reviewed April 22, 2021

    We did some work with LegalZoom and it was a good experience. There was a 40.99 charge every month. We didn't know why but it was probably to maintain our account. We canceled that one and we will come back for another documents if we need. I would tell others to work with LegalZoom because the prices are better and you're gonna get the same results at the end if you go to an attorney's office. It's probably much faster with LegalZoom than the regular face-to-face attorney, too.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Steve. We’re happy we could provide the resources to establish your estate plan. Thank you for being a LegalZoom customer.

    Verified purchase
    Ease of Use

    Reviewed April 22, 2021

    It was really easy to use LegalZoom. I just had to get a federal ID and everything else with the LLC process was handled.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your business start-up, Garrett! We’re honored to be your partner.

    Verified purchase
    Tech

    Reviewed April 22, 2021

    Navigating the website was pretty straightforward. If you're already looking for that type of information, you can make LegalZoom work for you. But you should have enough knowledge to be able to make it work or find the contract that you need and to figure out how to make sure that it's airtight and legal.

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    LegalZoom
    Response from LegalZoom

    Thank you for sharing your review, Melinda. We appreciate you choosing LegalZoom!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 21, 2021

    The customer service agent was helpful and contacted me at my most convenient response, through my email. I was able to investigate as soon as possible about my order I recently placed regarding my non-profit state filing. Agent was all togetherly helpful and informative and presented proper knowledge with assisting me with my current order status and I'm happy it's filed and almost complete.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! Thanks, Fepbrina for sharing your review and we’re happy our customer service team could assist you along the way while you make it official.

    Verified purchase
    Customer ServicePriceStaffBilling

    Reviewed April 21, 2021

    There was an issue with my account that came up when I called on my renewal to check on the card number to use for this charge. A few years ago I switched to a two year renewal and that is when the billing got messed up. I was not aware of this until I spoke to an outstanding agent, Christina **, who spent several weeks working with me to get this sorted out. She went above and beyond what most people would do to help resolve this issue. She kept me apprised of everything and we spoke on the phone a few times as well. I could not have had a better agent to help me get this resolved.

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    LegalZoom
    Response from LegalZoom

    Thank you for sharing these kind words, Susan. We think very highly of Christina as well! And we will be sure to pass along your feedback to her directly. Thank you for being a LegalZoom customer.

    Verified purchase
    Refunds & PayoutsTimeliness

    Reviewed April 21, 2021

    She assisted me, with funds being withdrawn from my card and I continuously kept being declined... However she seen the problems immediately after checking and seen that I had 2 accounts open... She refunded my money and I was able to reorder my LLC kit with no problem the next day!!!! Beautiful assistance...

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Franklin. We’re happy to have met your expectations thus far, and we’ll do our best to continue to do so.

    Verified purchase

    Reviewed April 21, 2021

    I'm using LegalZoom for trademarking. It’s easy and convenient for me to use.

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    LegalZoom
    Response from LegalZoom

    Thanks, Danielle for sharing your review and being part of the LegalZoom family. We’re happy we're able to help make things a little easier for you.

    Verified purchase
    Staff

    Reviewed April 21, 2021

    I’ve been using LegalZoom to file all my business paperwork, including my taxes. I pay them $75 a month to be my accountant. The reps are excellent. They're very helpful. Everything is going fantastically.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Ivan. We’re happy we could provide the resources to assist you during your business journey.

    Verified purchase

    Reviewed April 21, 2021

    I just needed to fill out the general questionnaire on LegalZoom and then I had to apply for state unemployment, but that wasn’t terrible. It was really nice. I didn't have to worry about anything.

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    LegalZoom
    Response from LegalZoom

    We’re happy we were able to make it a worry-free process, Nichole. Thanks for sharing your review and for being a LegalZoom customer!

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 21, 2021

    I followed LegalZoom's process and it was pretty simple and self-explanatory. I had to open a bank account to link with the LLC. I also had to advertise the LLC. Then the rest of it was just paperwork through LegalZoom. They had one of their legal staff contact me to run through some of the things and it was helpful. But it would save me some time if they had a package where they advertised the LLC for us. It was kind of a pain in the butt, researching what newspapers and stuff like that.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your business formation, Joseph. We’re honored to be your partner and we appreciate the feedback. Congratulations on making your business official!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed April 20, 2021

    I like LegalZoom. Unfortunately, they are understaffed at their customer service center, which results in long wait times to speak with a Rep. When you get through, the staff is great! This and email bounces due to a "Mailbox Full" are just annoying and add to the time it takes to resolve a problem. I looked for a customer comment link on their website and there was none -- again, really annoying to a customer.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Thomas! We're working to improve in all areas across the board and we hope to make a better experience for all of our customers who have endured these same experiences. Thank you for sharing your review and please let us know if any other assistance is needed.

    Verified purchase
    StaffBilling

    Reviewed April 20, 2021

    Legal Zoom has been very great during the entire process. They asked all the right questions and helped me to decide what was best for my business. I chose them because of the great things I've heard about them. They even offer installment payments for those who may not have all of the funds upfront. It's a win, win situation! If you are looking to formalize and legitimatize your business. I highly recommend Legal Zoom.

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    LegalZoom
    Response from LegalZoom

    Well, that might be one of the nicest things we’ve heard all day. Thanks so much, Miranda, and congratulations on making your business official!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 20, 2021

    I did a phone call with one of the LegalZoom representatives and they walked me through every step of the process of getting an LLC. So, it was more of what they did to help get it going for us. The rep made it sound like we could get ahold of her if we had any questions but when we tried to call back, no one ever answered. We had a little bit of trouble getting the names situated and getting it to go through. I thought that the rep was gonna be our go-to person but in reality, that was not how it was. Other than that, it was great. The time frame was okay because I wasn't in a hurry.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Daniel! Congratulations on making your business official!

    Verified purchase
    StaffRates

    Reviewed April 20, 2021

    LegalZoom was consistent, very helpful and informative. It was a smooth process and I would definitely recommend them. I have someone that's interested and once they get their stuff together, I'm gonna refer them to LegalZoom.

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    LegalZoom
    Response from LegalZoom

    This is fantastic to hear, Shawn! We love when a customer refers their friends and family to us as it confirms that we are doing a good job. Thanks for sharing your review and we hope to remain your trusted partner far into the future.

    Verified purchase

    Reviewed April 20, 2021

    A business partner of mine told me that my best route is to go with LegalZoom and get my LLC. I had to get my EIN from the state and that was all I did. It was a pretty simple and easy process. It didn't take a whole lot of time to get the LLC. I did it in January and got it in March. Being with COVID and everything going on, it was in a timely manner.

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    LegalZoom
    Response from LegalZoom

    Thank you, Thomas! We’re so happy we exceeded your expectations, and we’ll do our best to continue to do so.

    Verified purchase
    Customer ServiceContract & TermsRefunds & PayoutsStaffEase of Use

    Reviewed April 20, 2021

    I used their package to get the business license, the agreement, and then getting the business registered with the state. The process was very simple and straightforward. In the package, LegalZoom said I could get the business license with it and then they used a third party. The guy I spoke with was Matt and he kept reaching out to me through email saying to contact him to get my business license. But then when I ended up calling his office, he never really answered. So I paid for it, but I'm not really sure if I actually got the business license yet or if it was included. But other than that, the process was good. It was super easy to use and it was like they do everything legally, and they kind of make the process a lot easier on me as a business owner. It's been really nice not to have to go through the whole online process with the state trying to register because sometimes it can be a little time-consuming. So it was nice to have somebody to do it for me.

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    LegalZoom
    Response from LegalZoom

    Thanks, Esther for sharing your review and we’re happy we were able to make things a little easier for you. Please reach back out to us if you still haven't received your business license and we'll look into that for you. Congratulations on making your business official!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 19, 2021

    David, was very knowledgeable & understanding to my needs & what I wanted to do. He guided me through all the steps so I can know what I’m dealing with or need to do. Also let me know he’s here for me just a call or email away with a response. Thanks for everything!

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    LegalZoom
    Response from LegalZoom

    Thanks so much for sharing these kind words. We are huge fans of David too! And we will be sure to pass along your feedback to him directly. Congrats again and thank you for being a LegalZoom customer.

    Verified purchase
    Staff

    Reviewed April 19, 2021

    LegalZoom is helpful in a way. They pretty much do everything for you. The questions that they did have were things that anyone should know about themselves. It was pretty self-explanatory. I’ve already used them twice and they are on top of things. The things that are supposed to come came and it didn’t take long.

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    LegalZoom
    Response from LegalZoom

    This is fantastic to hear, Martina! We love when a customer keeps coming back to us. Thanks for sharing your review and we hope to remain your trusted partner far into the future.

    Verified purchase
    Customer ServicePrice

    Reviewed April 19, 2021

    It was easy to follow up instructions and fill out the form. It was not time-consuming. The service was not that expensive and it was right to the point of what we needed.

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    LegalZoom
    Response from LegalZoom

    Thanks for the review, Sofya! We’re happy you found our templates easy to use.

    Verified purchase
    Customer ServicePriceRates

    Reviewed April 19, 2021

    I used LegalZoom for an LLC for convenience and the result time. The process was fairly simple. Everything was done online so I didn't deal with anybody directly from the company. They had phone numbers and ways for me to contact them but that never came into play. There were a number of different packages but I didn't really fully agree with the higher charges for certain things. There was quite a difference as far as the package prices. It was a little more expensive than it should have been to have the other options. That was why I went with the standard package. If they brought the prices down a little bit more reasonably, that would work out for more people including the company. Another thing is I haven't gotten the packet yet. Other than those, I was able to complete my building purchase so that was huge. LegalZoom did a terrific job.

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    LegalZoom
    Response from LegalZoom

    Thanks for the review, Jerry! The formation documents for your order were downloadable and are accessible in your LegalZoom account. Congratulations on making your business official!

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppRefunds & PayoutsStaff

    Reviewed April 19, 2021

    I wanted to start up a business and a friend of mine told me the quickest way to do it is through LegalZoom. Setting up an LLC was easy. I did a little homework. They set up things where I can talk to some tax people. Everything was lovely. I'm gonna let my fiancée go through the same process and let her start a little business, too. If you can invest $1,000 in yourself and everything will work out, it's worth it.

    I loved their service. I did everything on the website, and through the website, they had my number and they reached out and called me to set up appointments. I can just call them, too. I've paid for consultations for a year and if I have any problems, I can just call them for the first year and they’d help me with whatever. The more you talk to them, you understand the language and they are gonna always put you in the right direction. I can't wait to hook somebody else up with them.

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    LegalZoom
    Response from LegalZoom

    We truly believe everyone should have access to professional legal advice, and we’re so glad we could deliver for you, Vonderrick. Thanks for sharing your feedback here and for choosing LegalZoom.

    Verified purchase
    Staff

    Reviewed April 19, 2021

    I started a company and I used LegalZoom to get all my stuff taken care of so I can get my company going. I just got all my paperwork in from the state for my business license.

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    LegalZoom
    Response from LegalZoom

    Congratulations Mark on making your business official! We’re happy that we were able to make things a little easier for you. Thanks for sharing your review and being part of the LegalZoom family.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 18, 2021

    LegalZoom's website was easy enough to navigate. I probably could have done it on my own. There are a lot of terms involved that I wasn't familiar with, so I was glad to have my accountant's help. Then the additional add-on options that you have to pay more for, I would have ended up getting those had she not been there because they looked and sounded like they were more important than what I needed.

    I did talk to somebody because my ZIP code is in two different cities. So, it could go either way. Most of our mail is delivered to Brighton, Colorado. But they were like, "There's a problem with your account. We can't submit it. We can't approve it because it's supposed to be Commerce City." I feel like there should be a little bit more flexibility there because I would prefer it to stay Brighton. It doesn't matter but it held up the amount of time that it took for me to get my stuff finalized. I finally got it like a week or so later.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Jennifer. Congratulations on making your business official!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 18, 2021

    I was gonna register an LLC myself because I figured I was capable but I had a lot of jobs and stuff going on. So I would rather have LegalZoom do it. The process was user-friendly. I didn't have any technical difficulties. The customer service was alright but I still feel like I might have something else to do. I received an email that I wish would’ve said that I’ve already signed it and not to worry about it instead of being so open-ended.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Charles! Congratulations on making your business official!

    Verified purchase
    Staff

    Reviewed April 18, 2021

    LegalZoom helped me establish my business legally. I pretty much just filled in my information on my business. It was a bunch of pages that you have to pretty much sign and date. Once I finished doing all that, LegalZoom went over it and made sure everything was filled out correctly. Then they filed the paperwork. The whole process took at least a month or so. I was very satisfied with that timeframe. I was fine with the service that I had.

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    LegalZoom
    Response from LegalZoom

    Thanks, Kimberly for sharing your review! We’re happy you chose LegalZoom to assist you with making it official.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffValue

    Reviewed April 18, 2021

    The navigation through LegalZoom's website was fine. It made it very clear as to what I was supposed to be doing. At one point during the filling out of one of the forms, I ended up having to call and the young man that I talked to was knowledgeable and very clear. He did not confuse me further, which sometimes happens. I could have called him any time but from that point on, I didn't need to. The process was pretty self-explanatory. From there, it was all email communication. The process took less than a week.

    I did a provisional patent with LegalZoom. With the item that I created, you have to draw it out and put the sizes and the measurements. Luckily, my husband has drafting experience so he was able to do it really quickly. I then took some photos of it and it was good to go. The rest of it is understanding all the legal components of what the documents say. I understood probably 80% of it and what I didn't know, the young man explained to me.

    Before I even called LegalZoom, I went to the website for patents. I had a good solid understanding of what was going to be expected of me. You can do all of it then just have the lawyer look at it and sign the papers. But I didn't want to do it myself that's why I contacted LegalZoom. It was well worth the money. I will use them again when I make the next step.

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    LegalZoom
    Response from LegalZoom

    You’ve officially taken the first step to protect your work and we couldn’t be happier for you, Robin. Thanks for sharing your review and being part of the LegalZoom family.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 18, 2021

    When I bought the package, I was under the impression that LegalZoom was going to get the license. Instead, it was they were just going to tell me what I needed. They could have explained that a little better, but it wasn't a huge deal. It didn't hurt my feelings. I also had to call in once and it wasn't their fault. It was more a heads-up than a problem. It was something with the names for the LLC and the state of Nebraska and LegalZoom said, "Well, do you want to go this way or go this way?" I said, "Well, let's go the way we're going" and I was done in three weeks. It was fast.

    I got a friend that started a business a couple of miles away. It took him three months to get an LLC through his lawyer and it was 1,800 bucks. I was like, "Yeah. You got screwed, buddy." If you were in an industry where you thought you were going to need a good relationship with a lawyer, maybe you should go that way. For me though, hopefully, lawyers never get involved. I have an equipment repair business and I don't see a downside in going with LegalZoom. I've already recommended them to people too. I got a lot of friends that own businesses and I tell them, "You can do that. You don't need a lawyer. Just go use LegalZoom."

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    LegalZoom
    Response from LegalZoom

    Thank you, Gerrod! We’re so happy to have met your expectations, and we’ll do our best to continue to do so.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed April 17, 2021

    I created an LLC and a nonprofit through LegalZoom and I like their process. It's very direct and the setup application is really easy to use. It's a convenient and a good system. When I called them to ask about two questions, their reps delivered and they were nice. Go ahead and pay the money, then let them do what they need to do so that you can be stress-free. With them, you don't have to worry about doing too much work.

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    LegalZoom
    Response from LegalZoom

    Hi Shanika, we're glad that we were able to make your business start-ups stress-free as that's what we aim to do with all of our services. Good luck with your business ventures and please let us know if any other assistance is needed in the future.

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed April 17, 2021

    I submitted the form in February 2nd and then I had to go back September 22nd because there was no progress being done on the website. When I called, LegalZoom said it was because I was missing $2. But I didn't get an email. I didn't get a contact. I thought that everything was good. After that, it took a very long time for the company to get created. Now, I have more experience and that there are other options out there. Plus, when I submitted the application, I misspelled tracking, and they didn't even realize that. They just submitted the paperwork as it was. When I went to enter the company, someone said, “Hey, your name is misspelled. So you should get that fixed before you even move any further.” So then I had to get the name changed, which has been causing even more money and time, and it hasn't been resolved yet. I haven't been able to move forward because of this situation.

    On top of that, I have to call the IRS and get my MC number name as well. This is something they could have been fixed by just a phone call. It’s like no one even cared. I tried to send a mail, and a message through the app. But it never went through and I have to give them a call. Every time I call, I have to be on hold for about an hour or two hours.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Miguel! We'll use this as motivation as we work to improve our processes across the board for all of our customers.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 17, 2021

    I did a power of attorney with LegalZoom and I did it online. I also wanted to speak with an attorney and when I used that service, he called me right at the appointment time and he helped me out. What I needed was very simple and what they offered was perfect for what I needed. If I needed anything additional, having that additional option to speak with an attorney was really great. I was able to download the forms, print them, and call a notary in town and have them meet me and do all the notarization. So the process was simple.

    I was also able to compare the documents with my mom who had documents done up at another place and everything was pretty much the same. Other than that, LegalZoom sends an official copy of the documents that you order and it took some time between when I ordered and downloaded it, and the time I got the official document. It would have been better if I got it a little faster because I needed it quicker. But everything else was great.

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    LegalZoom
    Response from LegalZoom

    Thank you Nicole for your feedback and for protecting your family with LegalZoom. We love helping our customers protect what’s most important to them.

    Verified purchase
    Customer Service

    Reviewed April 17, 2021

    Legalzoom can file everything for you. That’s the biggest thing. You don’t have to waste your own time doing it. They went to file an LLC for me. Everything went smooth and everything that I had to do was easy. It’s self-explanatory online and they’ve sent me automated emails to take action on certain things.

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    LegalZoom
    Response from LegalZoom

    Congratulations, Anthony, as you officially have an LLC! We're so happy to be part of your journey and success. We’re glad to hear our team was able to help the process go smoothly. Thank you for sharing your review and thank you for being a LegalZoom customer.

    Verified purchase
    Customer ServiceContract & TermsTechPricePunctuality & SpeedStaff

    Reviewed April 17, 2021

    LegalZoom was one of the first web-based type legal sites. My brother-in-law also uses them. I knew he was using them and satisfied with them, so I figured I'd give it a try. What I find is some of these pages and websites get a bit overwhelming trying to figure out the best way to navigate, and what are all the options, especially when you're dealing with something that could be fairly intense, like some legal issue. It's not just LegalZoom, it's a lot of sites, just trying to figure out how to navigate through the site, and get to the right people or the right links. But ultimately, I figure it out.

    The whole process was very smooth, with setting up the LLC. And I used LegalZoom as the registered agent. It was very responsive, and accomplished the task quickly. I only used LegalZoom for that LLC, and then I used them for templates to draft either an operating agreement or a contract for doing business. I went in to get a template for a consulting contract and it was nice when I went there to do that. I went through that whole checkout process. And then the email I got was $0 charge. That was nice because they didn’t charge me anything for that. But that was the only thing I wasn't clear on, what was available for free once I got the initial service, like setting up the LLC and having LegalZoom as my registered agent, what perks did I get along with that. It wasn't clear until that all happened, that they weren't going to charge me.

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    LegalZoom
    Response from LegalZoom

    We truly believe everyone should have access to professional legal advice, and we’re so glad we could deliver for you, David! Thanks for sharing your feedback here and for choosing LegalZoom.

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsBillingFollow-ThroughHonesty & Transparency

    Reviewed April 16, 2021

    I was misled by Legal Zoom. Your company can not provide a full service for me. I paid for service and 11 months later I find out that Legal Zoom was not able to fulfill that service. So, I wasted 11 months of my time. I was told that I am getting a partial refund. I am still waiting for it. However, I believe that I deserve a full refund because Legal Zoom CAN NOT deliver what I requested and lead me to believe that it could be done. Since 1/11/2021, I did not hear from anyone until I called on 4/15/2021 to find out that Legal Zoom cannot do the form 1023 for a church. However, I was charged a fee to do the SS4 with the designation of a church on block 10. At that time, Legal Zoom knew that any other effort will be in vain but kept collecting my installment payment. That is very deceiving business practice.

    I demand a full refund and an apology to tell the members of our church that my actions were not my fault, and that Legal Zoom failed to perform on a promise and did not fulfill our expectations. Due to this failure on your part, our church does not have the Non-profit/Tax Exempt designation, and will be required to pay real estate tax of $3,014.84 this coming June.

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    LegalZoom
    Response from LegalZoom

    Hi Jose, we hate to hear that we've been unable to complete your Non-Profit formation and we'd like to take a deeper look into what happened as well as to address the refund request. We'll have a member of our Executive Escalations team reach out to you directly to review your order. Thank you.

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    Customer ServiceContract & TermsPriceRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed April 16, 2021

    I have a 501c3 non-profit organization that has been in business for over 10 years. I called Legal Zoom 3 times to confirm that their services would work for me. Three different employees there stated that I should purchase the DBA plan for $159. I called back twice after the first call to confirm, because I did not want to waste my time and money. After a few weeks, LegalZoom informed me that they would not be able to assist me with this transaction, after they billed me. I called and emailed several times for a refund.

    After two weeks of trying to get ahold of them I finally heard back regarding a refund. When I requested a refund, they charged me another $7.99. Not only do they have unfair billing but their customer service representatives will lie to you about the services they have and can provide to you to steal your money. I should not be billed anything and I am requesting a full refund, because they were not able to help me, I was lied to by three representatives, and then unfairly billed a second time, when I requested a refund for their unfair business practices.

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    LegalZoom
    Response from LegalZoom

    Hi Colette, we apologize for your poor experience and hate to hear that we were unable to assist you with your business needs. It appears that the refunds have been processed in full and that you're not scheduled to be billed moving forward. If you run into any other issues or have any other business needs, please don't hesitate to reach back out and we'll get you connected with someone who can help.

    Verified purchase
    MaintenanceStaff

    Reviewed April 16, 2021

    I had been sending the lyrics of my song in the wrong format so I decided to speak with a representative of LegalZoom and it was a great experience the way it was break down to me. Now I have the full understanding of how I should go about.

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    LegalZoom
    Response from LegalZoom

    Hi Nigel, we love to hear that you had a great experience with our representatives. Thank you for thinking of us for your Copyright protection needs and please let us know if there is anything else we can assist you with in the future.

    Verified purchase

    Reviewed April 16, 2021

    I was putting together a living trust. LegalZoom came up as one of the choices. I did everything online in about an hour. I was able to put the living trust into effect. Everything was good. I would use them again.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Frank. We’re happy we could provide the resources to establish your estate plan.

    Verified purchase

    Reviewed April 16, 2021

    I started an LLC and did it all online through LegalZoom. It went smoothly. I got what I needed done.

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    LegalZoom
    Response from LegalZoom

    Congratulations, Jared on making your business official! We’re honored to be your partner.

    Verified purchase

    Reviewed April 16, 2021

    LegalZoom was the quickest of what I needed to get done in the time crunch that I had. It took a day and I was extremely satisfied with that. Doing the power of attorney was so simple. It asked me certain questions on how I wanted it set up and what to include and what not to include. Then, I submitted it and they reviewed it. They messaged me back that it was ready to be downloaded.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Allen! We’re happy we could provide the resources to establish your estate plan.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 16, 2021

    The online process was straightforward and I was very happy to fairly quickly get my documentation through the state, confirming my LLC. Overall, the benefits of using LegalZoom have been the convenience and the quick response.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review, Eric. Congratulations on making your business official!

    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed April 16, 2021

    I was about to have major surgery, so I needed to have a will. The process with LegalZoom was really easy and very, very quick. It took me less than five minutes to fill out the form online.

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    LegalZoom
    Response from LegalZoom

    Thank you Andrea for your feedback and for protecting your family with LegalZoom. We love helping our customers protect what’s most important to them.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2021

    This was my first time using Legal Zoom. I was a little concerned and had a few questions. I called and talked with Christian, she was amazing! Very knowledgeable. She listened to my questions and provided a very good response. I will definitely use Legal Zoom again. The online process to fill out these documents was very straightforward.

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    LegalZoom
    Response from LegalZoom

    Hi Norman, we appreciate the positive feedback and we'd like to thank you for allowing us to assist with your personal service needs. Please don't hesitate to reach back out to us if there are any other business or personal needs that we can be of assistance with.

    Verified purchase

    Reviewed April 15, 2021

    My experience was pleasant and gave me a clear path forward with a game plan that will keep my business successful and free of legal headaches. I will be able to be more organized and effective running my business. Thank you.

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    LegalZoom
    Response from LegalZoom

    Hi Shavely, we're glad to hear that we've provided you with the type of service that will allow you to be a successful business owner. Please let us know if there are any other business needs that we can assist with.

    Verified purchase
    Staff

    Reviewed April 15, 2021

    Jamie was outstanding. I didn't know what I was looking for and just jotted down some phrases and she took that and lead me right to where I needed to be. Overwhelming of support from her. She was fantastic.

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    LegalZoom
    Response from LegalZoom

    Hi Roderick, thank you for the positive feedback! We're glad to hear of your fantastic experience with Jamie and we look forward to possibly working with you in the future.

    Verified purchase

    Reviewed April 15, 2021

    People could just go through LegalZoom if they want that sort of process and don't have to go through another lawyer and not know everything themselves. My wife set up our whole LegalZoom and everything in the business. She said it went good, and it was smooth process. We didn’t have any problems with it.

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    LegalZoom
    Response from LegalZoom

    Hi Antonio, we appreciate the positive feedback, and congratulations on making it official! Please let us know if any other business needs come up in the future that we can be of assistance with.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2021

    I sent some paperwork over, did a couple of signings and talking over the phone with one of the guys that was helping me set up the account. We were on the phone for a couple hours within a couple days. I felt very comfortable with the rep that I dealt with. He was cool and very patient. He had a really good personality too. We had joked around about some stuff. Every question that I had, he answered it to the fullest of knowledge that he had. He did really good. I really appreciated him helping me. Everything went good. The whole process was super easy and fast. The most convenient way as possible was doing it through the LegalZoom.

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    LegalZoom
    Response from LegalZoom

    Well, that might be the nicest thing we’ve heard all day. Thanks so much, Marianna! We can’t fulfill our mission without great customers like you. We really appreciate it.

    Verified purchase
    PriceStaffValue

    Reviewed April 15, 2021

    LegalZoom saves the time on you having to do all that paperwork. Some of the stuff is self-explanatory but them navigating through the paperwork is worth the money. However, they could explain the paperwork a little bit more. The packet you get is a little foreign if you don't know what is what. They could kinda educate people on what's the next step after getting it completed. You get all this stuff and you don't really know what to do. Other than that, it was a pleasant and very helpful experience.

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    LegalZoom
    Response from LegalZoom

    Thanks, Marisha, for sharing your review! We’re happy our customer service team could help make things a little easier for you and that you had a pleasant experience.

    Verified purchase
    PriceRefunds & PayoutsStaff

    Reviewed April 15, 2021

    I thought it was gonna be a lot cheaper with LegalZoom. Also, I felt like once they got my money, they didn't care too much about the process. Next time, I'd do it with someone local because it's about the same cost when you add everything up and you get to know a local person a lot better.

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    LegalZoom
    Response from LegalZoom

    We’re so glad you took the time to share this Derik. Every piece of feedback is important to us and will allow us to continue to improve our products and services. Thanks for choosing LegalZoom to help with your business start-up.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2021

    I signed up quick, and then picked the plan and registered the business. LegalZoom's reps seem very prepared to deal with the customers. Very quick answers and on time appointments. I have the opportunity to clarify most of the business questions for beginners. It could be better if the calls were Zoom calls with the attorney. Other than that, I like the simplicity and efficiency. Sign up with LegalZoom.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Gabriel. We’re honored to be your partner.

    Verified purchase

    Reviewed April 15, 2021

    I like the lawyer, the business checking account, and the whole package that came with it. It took about 30 minutes to fill out information. I love LegalZoom.

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    LegalZoom
    Response from LegalZoom

    We truly believe everyone should have access to professional legal advice, and we’re so glad we could deliver for you, Terry. Thanks for sharing your feedback here and for choosing LegalZoom.

    Verified purchase
    PriceStaff

    Reviewed April 14, 2021

    Legal Zoom exceeded my expectations every single time from the first time I used it many years ago. Fantastic and super-cost-effective service - I would recommend it without hesitation to everybody. Thank you so much Legal Zoom! Joseph

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    LegalZoom
    Response from LegalZoom

    Hi Joseph, we appreciate the referrals and we thank you for continuing to be a loyal customer! We aim to provide all of our customers with a high level of support and we're glad to be able to assist you with your business and personal needs.

    Verified purchase
    Staff

    Reviewed April 14, 2021

    Juliana was amazing, to say the very least. She helped me through the steps and was very knowledgeable. She has a great demeanor and helped put my concerns to rest. Juliana made me glad I chose LegalZoom and look forward to continuing future business endeavors with.

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    LegalZoom
    Response from LegalZoom

    Hi Brian, we're glad you chose us as well and we thank you for allowing us to assist with your business formation. Congratulations on making it official! Please let us know if there are any other questions or concerns we can assist with in the future.

    Verified purchase

    Reviewed April 14, 2021

    I've never done the LLC and I asked my daughter-in-law why I had to pay a certain fee. She said LegalZoom was here to do everything if I have questions or anything, which was good because I was totally lost. Everything was good with the service.

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    LegalZoom
    Response from LegalZoom

    Thanks for making our day a little brighter, Tammie! We really appreciate your feedback.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed April 14, 2021

    Peace of mind is the main benefit with LegalZoom. Knowing that everything was filed on time and everything was filled out correctly gives me peace of mind. I'm not gonna get letters from the state in the middle of the year wondering what I'm doing because I'm not a real business. I filed for my LLC in February. It was really easy for me to do. They sent me all my paperwork when the process was complete, and I've gotten a few emails from their affiliates who help with business licensing. My experience has been really smooth. Their site is very easy to navigate.

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    LegalZoom
    Response from LegalZoom

    Hi Jared, you officially have an LLC! Congratulations, and we are so happy to be part of your journey and success. We’re glad to hear our team was able to help the process go smoothly. Thank you for sharing your review and thank you for being a LegalZoom customer.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed April 14, 2021

    I did everything online and it was quick. I just put in the information that LegalZoom needed. It was an easy process. That was the most important part. It took me step by step what I need to cover, and also gave me options for other services if I need it. But some of the features on there seemed like if I didn't do my research on it, it would seem like I do need some of it. It doesn't let me know that. But I understand the business aspect of it. Also, I had a Zoom appointment but no one showed up for that. Everything else was great.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Angela. We’re honored to be your partner and we appreciate the feedback submitted.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 14, 2021

    I needed help with the creation of my LLC, trademarking, and connecting me to some lawyer services and accounting services. LegalZoom has a price package there where they can pretty much help you just from the beginning of creating the LLC to also creating a trademark for your business. Then they also have other affiliate programs that will help you get a lawyer consultation, which you don't have to accept. Then after the consultation, it’s free. They also connected me to the accountant, which will help with filing of the taxes for the year.

    Their representatives were really helpful and good. I also didn't really have any issues with the website. I like to talk to people before making any purchases, so when it came to stuff like that, I would wait to reach out to one of the people. And when I reached out to LegalZoom's reps, they responded back in one to two business days. All in all, I'm satisfied with what I have from them. Going throughout the process of creating an LLC or any business with them can create a lot of anxiety with a lot of money flowing out. So, with them helping with the filing, it eases the anxiety of not making any mistakes. It also gave me peace of mind having a lawyer there to talk me through the process and take accountability for the filing.

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    LegalZoom
    Response from LegalZoom

    Congratulations Hamid on making your business official! We’re inspired every day by the amazing things our customers are building.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 13, 2021

    Legal Zoom is very prompt and efficient. As a business owner it makes your life easy with filing and being organized. Great customer service- they are knowledgeable, professionally friendly and helpful.

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    LegalZoom
    Response from LegalZoom

    Hi Marisol, thank you for the positive feedback, and congratulations on making it official! Please let us know if there are any other business needs that come up in the future that we can be of assistance with.

    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed April 13, 2021

    I tried opening an LLC and LegalZoom sent me papers to sign in an email which DID NOT contain a link to the forms. I have spent literally over 50 hours waiting on the phone just to speak to someone to try to fix the problem. Calling LegalZoom literally takes away your entire day just to wait. Their call back feature does not work. Some nights I've waited three and a half hours only for no one to answer my call. I once got through to an associate who promised they would take care of the issue, and it NEVER HAPPENED! I am constantly chasing LegalZoom to correct a problem they caused! Please take my review into consideration before using LegalZoom. It is a nightmare!

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    LegalZoom
    Response from LegalZoom

    Hi Ryan, we appreciate your feedback as we will use it in an attempt to improve our processes across the board. We hate to hear of your horrible experience and we'd like to ensure that you have everything you need as well as that all problems have been addressed and resolved. We'll have a member of our Executive Escalations team reach out to you directly to ensure you have a direct point of contact and that all problem areas have been resolved.

    Verified purchase

    Reviewed April 13, 2021

    They did very well. They did it a lot faster than I would have done it. So, I liked that.

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    LegalZoom
    Response from LegalZoom

    Hi Matthew, we're happy to hear that you were satisfied with the speed of our service. We appreciate the positive feedback and please let us know if there are any other business or personal needs that we can be of assistance with. Congratulations on making it official!

    Verified purchase
    Punctuality & SpeedOnline & AppRefunds & PayoutsStaff

    Reviewed April 13, 2021

    The process was pretty seamless, and easy to follow. It was very straightforward. I did it all online. Their website was pretty functional. The LLC took about two months to complete but that was only because I've waited two months to pay for my good standing certificate. But other than that, LegalZoom took care of everything else.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Terrio. We’re honored to be your partner.

    Verified purchase
    Staff

    Reviewed April 13, 2021

    I went to obtain an LLC. It was step-by-step instructions. LegalZoom assisted me from there, to provide information and they answered questions that I had. I can communicate if I need to, if I had any questions, and they're very responsive. I can always reach someone. LegalZoom is a great company to work with in terms of experience and just the overall process.

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    LegalZoom
    Response from LegalZoom

    Thank you, Jenelle! We’re so happy we exceeded your expectations, and we’ll do our best to continue to do so.

    Verified purchase
    Contract & Terms

    Reviewed April 13, 2021

    Everything went good for what I requested be done. Everything was online. I had to fill out the required forms and pay the fees for it. Between 30 to 45 days, we got the business name done and then some bank account opened up. Everything was pretty straightforward.

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    LegalZoom
    Response from LegalZoom

    Thanks, Jeffery for sharing your review and we’re happy we were able to help make it official.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 12, 2021

    UNETHICAL PRACTICES: Customer Support: FOUR HOUR Hold Time. Please be aware of this. Had I called to find out ahead of time, I certainly would not have dreamed of spending my money with Legalzoom. If you need any assistance with your order, you'll be spending the afternoon on hold. Aside from this, my order was not even STARTED for virtually a month, and they had no idea why their affiliate legal firm hadn't even began it. They are totally disconnected from their partners. They outsource their legal, so it's dependent on who they decide to use. BE AWARE, and know Legal Zoom is not about Speedy Services.

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    LegalZoom
    Response from LegalZoom

    Hi Ian, we hate to hear that the service received was less than stellar. We appreciate the feedback given as we're working to improve our business partnerships as well as the call-in experience for all of our customers. As we work to improve our processes across the board, we hope that you will think of us in the future should you have another business or personal need that we can assist with. Thank you.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsResolution

    Reviewed April 12, 2021

    The sales person failed to send me an e-mail on April 6th that contained the signature form I needed to provide to LZ. I wasted 5 days, long wait times on the phone, numerous attempts to resolve until finally Valerie resolved it today on April 11th. Kept being passed to various tiers. Paid for the Gold LLC product that provides a 10 day schedule and lost 5 days. Would like to have sort of compensation from Legal Zoom.

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    LegalZoom
    Response from LegalZoom

    Hi Tom, thank you for providing a good description of what has taken place thus far during your filing process. We hate that some time has been wasted and we want to make sure we address these concerns and get things processed as quickly as possible. We'll have a member of our Executive Escalations team reach out to you directly to provide you with the assistance needed as well as to address your compensation request.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 12, 2021

    I've used LegalZoom before to do a will, and it seemed like it was a cheaper route to go versus a lawyer. Also, with a lawyer, you might have to call them and schedule a time to get with them. But with LegalZoom, we were able to do it online and that erases a lot of the COVID worries. The way that the reps help you walk through the process was thorough. Overall, it was a satisfying experience.

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    LegalZoom
    Response from LegalZoom

    Thank you Charles for your feedback and for protecting your family with LegalZoom. We love helping our customers protect what’s most important to them.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2021

    We opened an LLC through LegalZoom. We did it online. The process took longer than what was stated. Then one of the representatives was new and put in the information wrongly. That was what took it even longer to come back. It was very frustrating. I was put on hold four different times for information that needed to be reviewed. They should have been able to just review all that information at one time. I put in a call for a manager. I wasn't able to get transferred to a manager, and I don't even know if they ever returned my call. It was not a big deal because it was taken care of and everything was resolved.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Marissa! Thanks for choosing LegalZoom to help you with your business start-up.

    Verified purchase
    StaffBilling

    Reviewed April 12, 2021

    I will be 87 on the 30th of this month. I’ve been handling my own affairs and I got to thinking I'm not too far away from needing some help along those lines. I wanted to have my son where he could pay bills, write checks, and do anything like that for me. So I had a power of attorney processed through LegalZoom and everything went well.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, John. We’re happy we could provide the resources to establish your estate plan.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2021

    I started a business and I did the DBA with LegalZoom. The process online was really simple and straightforward. The website was user-friendly. I had to call back a couple times. The address was incorrect the first time. It took a while to get the issue that was there sorted out and then get the paperwork back to me. That was a little inconvenient, but all things considered, it wasn't terrible. It was three weeks from the start to finally getting the papers signed and sent back out once it was corrected. If you're looking to file for a business or get that process started, LegalZoom is a good resource.

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    LegalZoom
    Response from LegalZoom

    Thanks, Ameer for sharing your review and we’re happy our customer service team could help solve your problem and get everything finalized with your business.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 11, 2021

    The initial onboarding and getting started with setting up a business were very helpful and that was all quite a good experience. I've ordered DBAs through there and that's all very good. The area where I get a little more challenge is scheduling appointments and trying to understand the relationships. Like, I use the tax benefits or the 1800 accountant relationship and that was very confusing at the beginning because they would talk to me in different terms. It's a special account with them, so I've had to go back and forth a few times to say, "Are you guys gonna do my taxes this year? Because I paid it in LegalZoom." They ended up doing it, but every year, I have to re-evaluate what's going on there.

    The times I've scheduled to talk with attorneys for other matters have all been really good. But I've had a little bit of trouble connecting when I have me and another partner that need to call in on separate lines. I just go directly to LegalZoom now, which is fine. But that wasn't really clear that I was going to be doing that. So, better communication and integration with them would be cool.

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    LegalZoom
    Response from LegalZoom

    Hi Roger, we appreciate the feedback given as it shares some light on how we can improve our processes for all of our customers. Thank you for allowing us to assist with your business needs and please let us know if there are any other questions or concerns we can assist with.

    Verified purchase
    Ease of Use

    Reviewed April 11, 2021

    I used LegalZoom’s power of attorney service and it was easy to use and very straightforward. I just filled out the information and it came.

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    LegalZoom
    Response from LegalZoom

    Hi Kyle, we're happy to hear that you enjoyed the ease of our Power of Attorney services as that's what we aim for with all the services we provide. Please let us know if there are any other business or personal needs that we can assist with in the future.

    Verified purchase
    Customer ServiceTechStaffRates

    Reviewed April 11, 2021

    When I first got my security business started on January 6, 2020, my job coach told me that LegalZoom would be a good candidate to help me. I needed somebody to show me how to take care and raise a business. I did business formatting with LegalZoom. Getting on there was hard for me because I'm not good with the phone. Somebody was telling me how to go on there then I just push the microphone and tell them I needed the format of a security contract. They showed me how to format the security contract. They asked me what my rates would be and I just had my son fill out the form for me ‘cause I read better than I spell.

    Once my son walked me through that password and all that, it was easier. I was gonna contact them again because they told me I need to get a merchant guard for my company. It’s an identification ID and it looks like a passport. I ordered one from them. LegalZoom helped out a lot and I am very satisfied. I will recommend anybody that's trying to get a business started that needs any help to go through them.

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    LegalZoom
    Response from LegalZoom

    Thanks for the review, Branden! We’re happy you found our templates easy to use.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 11, 2021

    I pay LegalZoom a certain amount and it's cool how they are able to handle everything. I don't have to worry about it. They are good. I spoke to their lawyers and customer service and they were all helpful.

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    LegalZoom
    Response from LegalZoom

    Hi Randy, we're glad that we've been able to help you with making it official! We appreciate the positive feedback and please let us know if there are any other business or personal needs that we can assist with.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 11, 2021

    The service that LegalZoom offers is outstanding and the ease by which one can come by about those services are good. The process and the sign up were easy as well as navigating through the website. But the person who I signed up with and who would be my LegalZoom rep for any questions I had didn’t have my calls returned when I reached out.

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    LegalZoom
    Response from LegalZoom

    Hi Derrick, we hate to hear that you haven't received the level of support as expected but we appreciate the feedback given. We're working behind the scenes to improve the follow-up process for our business orders and we'll take this one as an example in attempts to make this a better experience for all of our customers. In the meantime, please don't hesitate to reach back out to us if there are any concerns that need to be addressed and we'll get you connected with someone who can help. Congratulations on making it official!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 10, 2021

    I’ve only had to call a couple times, but when I did, I was pleased to have knowledgeable representatives of LegalZoom answer all of my questions. Chere especially was one of the best customer service reps I have ever had the pleasure of speaking with. She was genuine and kind. I could tell she wasn’t reading a script and was actually listening to me.

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    LegalZoom
    Response from LegalZoom

    We appreciate the positive review, Jacob, as we aim to provide exceptional support to each and every one of our customers. Please let us know if any other assistance is needed.

    Verified purchase
    Contract & TermsPricePunctuality & Speed

    Reviewed April 10, 2021

    I set up an LLC with Legal Zoom. Everything was really quick. I had set up one before that took weeks through an accountant. That cost me a fortune. So, I was really impressed with how easy it was with Legal Zoom.

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    LegalZoom
    Response from LegalZoom

    Hi Narelle, we're happy to hear that you enjoyed the wase of our filing processes. Congratulations on making it official and please let us know if any other questions or concerns come up that we can be of assistance with.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 10, 2021

    When I am not a customer yet, I got the proper help, while booking an attorney appointment, or assistance through the call. But once I am a part of the customer, when I'm trying to reach my manager, they were giving me directions on how to do it, how to use LegalZoom, to do an appointment on how to do, use the platform to do everything myself. I thought there will be someone who can handle it and will help me out with booking appointments, but after I became the customer, I wasn't receiving enough assistance as needed.

    Even I paid for the fastest, like a gold plan, to register the LLC within 10 days, but it went around 20 days. But all the rest of the process was smooth. They handled everything. But at the same time, I'm the type of customer who prefers to talk and who prefers someone to help me out in a step-by-step process rather than giving me the directions and doing everything on my own.

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    LegalZoom
    Response from LegalZoom

    Hi Rahul, we appreciate the feedback given and we hate to hear that you haven't been receiving the assistance as expected. We want to make sure you get the help you need so we'll have a member of our Executive Escalations team reach out to you directly to ensure you're receiving all the assistance you need regarding your orders.

    Verified purchase
    Staff

    Reviewed April 10, 2021

    For setting up a trust for the first time, it’s best to have someone help you. I was not familiar with those things because I have never done it before and I spent several hours trying to do it myself because I heard that it was very easy to set up. I used LegalZoom’s service and it was very convenient.

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    LegalZoom
    Response from LegalZoom

    Hi Teresa, we're glad that you found our services convenient to use as that's what exactly we aim for. Thank you for the positive feedback and please let us know if there are any other needs that come up in the future that we can be of assistance with.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 10, 2021

    I utilized LegalZoom to form my LLC and to have a tax prep agent help as I grow my small business. I looked at what it would cost to form an LLC and LegalZoom was right in the range of what I had researched. When I started to put things together, somebody reached out via phone once I put in the initial application to form an LLC. My rep walked me through everything really well and got me to understand what I needed to do now or what I needed to think about for later.

    I obtained the LLC and at the same time, I bought QuickBooks through LegalZoom. I didn't just pay for QuickBooks, I paid for tax guidance throughout the year. The toughest thing for me now has been trying to get back in contact with somebody. I had a lot of interaction on the phone multiple times in the first few weeks. But now, my money has been collected and I have trouble getting in touch with somebody for my questions or concerns. I was on hold for 30 minutes today trying to talk to somebody.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Matthew! We're working to improve the call-in experience for all of our customers and hope to have things in a better state soon. In the meantime, please let us know if you still have questions or concerns and we can get you connected with someone who can help.

    Verified purchase

    Reviewed April 10, 2021

    Their process was quite easy to work.

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    LegalZoom
    Response from LegalZoom

    Hi Calvin, we appreciate the positive feedback given and that you found our services easy to navigate. Please let us know if there are any other business or personal needs that come up that we can be of assistance with.

    Verified purchase
    Customer ServiceStaffTransparencyResolution

    Reviewed April 9, 2021

    When ordering an update to my Will, produced by LegalZoom in 2011, I had a question about my inability to provide specific instructions in their on-line questionnaire. One phone call connected me with a courteous and professional staff person who assisted me with instant and free advice to resolve my issue, and get my Will updated to my satisfaction.

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    LegalZoom
    Response from LegalZoom

    We're glad we were able to get you the assistance needed with your Will, Don. Thank you for the positive review and please let us know if any other assistance is needed.

    Verified purchase

    Reviewed April 9, 2021

    My accountant told me that I can go to LegalZoom to get an LLC. Placing the order online was smooth. In the middle, there was a problem but it was solved. The LLC got delayed for more than a week but everything else was fine. I was planning to use the LLC for my trading business but after consulting with my accountant, I'm gonna postpone this for next year. I'm just going to hold on to this LLC for a year.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! Thanks, Chao for sharing your review and we’re happy our customer service team could help solve your problem and help make it official.

    Verified purchase
    Online & App

    Reviewed April 9, 2021

    I used Legal Zoom and it seemed legit. Their website was pretty good.

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    LegalZoom
    Response from LegalZoom

    Hi Jessica, thank you for allowing us to assist you with your personal service needs. We appreciate the positive feedback given and please let us know if anything else comes up that we can be of assistance with.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed April 9, 2021

    The cost was standard for setting up the LLC at LegalZoom, which was $500. I’ve used another service before but they weren’t as portal friendly. When you're a new business and you're waiting for your LLC to show up to set up a bank account, every day matters. So in that case, it felt too long. The price for expediting at LegalZoom was high so I didn’t do it.

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    LegalZoom
    Response from LegalZoom

    Hi Christine, congratulations on making it official with LegalZoom! We appreciate the positive feedback regarding pricing and we'll use that to ensure that our services are priced appropriately. Please let us know if there are any other questions, concerns, or business needs that we can assist with in the future.

    Verified purchase
    Staff

    Reviewed April 9, 2021

    We helped our son to be able to do a living will and to do a power of attorney. It was fairly easy and we were able to understand and they walked us through the steps. Then once we finished everything, they gave us a direction. It was a good experience.

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    LegalZoom
    Response from LegalZoom

    Hi Colleen, we're glad that we were able to provide you with a good experience. We appreciate the positive feedback given and please let us know if there are any other needs that come up that we can be of assistance with.

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    LegalZoom Company Information

    Company Name:
    LegalZoom
    Year Founded:
    1999
    Address:
    101 N Brand Blvd Fl 11
    City:
    Glendale
    State/Province:
    CA
    Postal Code:
    91203-2638
    Country:
    United States
    Website:
    www.legalzoom.com