LegalZoom Reviews

I needed a will. I saw the commercial for LegalZoom and I figured I really didn't want to go to a lawyer. I'd rather do it myself and have it be a little more personal than hiring a lawyer to go through it. With LegalZoom, you had to fill out all your information, name, date, birth date, address, and who the beneficiaries were. I had some issues when I had to go back in their website and make a change to my will. I couldn't get to my will because it was locked and it wouldn't let me make edits to make changes. I had to call there and somebody made the changes for me and sent me a copy. After that, when I had to make changes, I was able to go in and make the changes. So, I got the will done and and it took about an hour to complete.

So far, I've formed four businesses and I'm using a trademark service and I'm using the DBA service of LegalZoom. They have a registered agent that I'm paying for. It seems like everything else has been smooth. The only problem I'm having with LegalZoom is that I'm still confused. I thought that they would help me with my business licenses, but they just put this broad spectrum of stuff, whether it applies to me or not. That's the only thing I don't like. And having the attorney.

LegalZoom's marketing put a marker in my mind until I needed services that they provide. The only service I've ever used of theirs was facilitating an LLC. I didn't know much about forming an LLC, and I wanted to take the easy route this time. They provided a checklist and a list of things to be aware of and be mindful of. They were like, "Oh, by the way, we can help you with this. Here's some references where to go to manage this outside of something that the LegalZoom could do for you.” They gave me insight and reference.

My husband and I have used Legalzoom for various purposes throughout the years. The earliest time we used them was when they were a new company. It's not something that we use every day, but I've personally used them three times while my husband's used them several times. They've all been very positive experiences. My husband created some LLCs through them. Recently, I also went to Legalzoom to create an LLC, then I followed that up by adding the Doing Business As to my LLC.

Legalzoom has been good so far. I was trying to get my LLC going, and a friend told me I could have done it on my own, but it was very complicated. He suggested Legalzoom and said that everybody was going through them. I paid the fee and they handled everything. They helped me start an LLC and while I know that for a fact that they're not that cheap, that's the cost of doing certain things. It's like when people don't wanna clean their house, so they gotta pay someone to do it and they can't complain about it if they don't wanna do it. People have to charge for their services. I've seen other stuff that's cheaper, but at the time, Legalzoom was the only option I knew. I've been a customer since August 2022 and I'm happy with the service.

I terminated my LLC in 2023. Legal Zoom continued to charge me a registered agent fee for years

I used LegalZoom to help form an LLC and unfortunately had a frustrating experience from start to finish. The process took significantly longer than advertised, and there was very little proactive communication regarding the status of my filing. Whenever I contacted customer support, I received inconsistent answers depending on who I spoke with. The pricing structure was also misleading. What initially appeared to be a straightforward service quickly became much more expensive due to additional fees and upsells that were not clearly explained upfront. The original pricing to be our registered agent and service processor went from a couple of hundred dollars to $499 without notice and giving us time to file an alternative company and solution. For a company that markets itself as simplifying legal services, the experience was unnecessarily complicated.

I opened up an LLC corporation. I selected LegalZoom to help me with this project and the process was pretty simplified with them. Things were all done online and I'm not a techie. There were different things back and forth, and it took hours. Then after a couple of phone calls, I got the protection that I needed for my business to be legal to operate. The reps were timely with their response and if my friends were starting an LLC corporation or something along that line, I would tell them to look into LegalZoom.

I canceled service many times. They still kept charging me annually. I called many times. You can't do it online; it has to be the call. There is no cancel subscription option. This should be illegal. I changed the registered agent years ago to my name. They are just sitting there and taking money.

I had a good experience with LegalZoom. They're good, but at the same time, before I paid the money to get started, they didn't tell me a bunch of stuff. For instance, I had to do income tax right away. I owe the IRS money from 2024. I had to put a hold on 2025. They don't tell you everything until you sign. Until you give them the money, then they'll be like, “Oh, by the way...” They could’ve told me, “Oh, you know you might wanna wait.” I know they just want money, but I should’ve just waited longer. They could have done better communication. The guy was a good salesman. The pitch he gave me was really good. I thought they would take care of me for everything, but they don't. So, I was mad about that, too.