LegalZoom

Legal Zoom did a great job setting up our LLC. This was the first time I’ve ever done something like that myself, and they were great at directing me precisely through the steps involved, and subsequent maintenance tasks. Highly recommended! I do want to state, however, that I was very unhappy with another firm with which Legal Zoom has a relationship, accounting firm 1800 Accounting. They found out about us through LegalZoom, I was hard sold on the promise that 1800 accounting would help with the PPP, and the experience was really bad.

Working with Rob was great. I have been looking forward to starting my own business for some time. However, was not looking forward to the startup process, feeling it would be a hassle. I have a management degree in paralegal studies so I had gathered some of the needed documents to form an LLC and was about to get started but still was not excited about it. I was also a bit pressed for time so I decided to see what Legal Zoom had to offer.

I needed to obtain a last minute Operating Agreement for my LLC in order to close a loan. I used LegalZoom and set up an expedited order. However, I found out that I would need the document even sooner than what the expedited order would allow. I called and spoke with Jamison LegalZoom and explained the issue, hoping I could just cancel my order for a full refund (as I had found a local attorney who could help). Although Jamison was unable to cancel my order due to the fact it was already almost completed, he was able to come up with an alternate resolution instead. He put an additional rush on my order and obtained approval for him to send me electronic copies of the finalized document once it was complete. Although the hard copies won't be to me in time, the bank will accept the electronic version and I can close the loan, as needed. Thank you again!

My main contact for account was Aveline, she was very detailed in going through each step of the process for helping me walk through any questions, and additional details in regards to my filing. Every step in the process she she informed me of other services provided by LegalZoom. But this information Felt very genuine to what my business needed for filing and future reference. She did not go out of her way just to sell me on additional services, but rather listened to my needs, and inquiries and provided solutions for my business.

They did everything they said they were going to do so far. The majority of the people I interacted with were extremely courteous and professional. Guy Jen that I spoke with today was particularly impressionable. He had a very nice sense of humor which can make your day if you’re having a stressful one. I’ve chose the full service package. They did everything including having them call you to set up your bank account. They send you a company. It’s a separate charge to do the publishing of your company which can be tedious. I did it myself with a previous company so it was a one stop shop.

I made an error when filling out my order. I called the next morning and they were able to correct it. Kurt was professional and knowledgeable. He even checked back in with me periodically while he was resolving my issue, letting me know how the process was going, not just leaving me on hold. I really appreciated that!

I opened a new LLC and they did everything that was required by my State to make sure that it was done timely and properly. Very nice to work with and extremely thorough. I will use them again. Great.

Every agent I spoke to was extremely courteous and knowledgeable. They provided the best customer satisfaction and I highly recommend this service. I got off each phone call feeling secure knowing I was provided the honest truth and information. I’m work as a Business Development Manager and am really big on customer satisfaction. I highly recommend Legal Zoom!

Unable to reset my password I got Michelle in customer service. These days it is rare to get a human at most businesses so her pleasant, professional demeanor and communication skill was welcome. She handled my problem with efficiency, courtesy and the bonus of a pleasant attitude and voice. Customer service departments that rely on robots and overseas agents who are difficult to understand please take heed. Legalzoom, please raise Michelle's salary. She deserves it and will keep me returning.

Jon, is a very knowledgeable customer service support person at LegalZoom. We very much lucked out by getting him to help us with our matter. You can always tell when someone really knows their business as they are thorough and very programmatic without a bunch of guessing. Jon Is spot on and is absolutely in the game as far as knowing how the process works and how to guide a customer, such as myself through this arduous process. I thank God that John was there and LegalZoom could help us with this business document registration form process. Very helpful and thank you very much.