LegalZoom Reviews

A friend of mine needed some legal stuff done, and she told me about LegalZoom. I had done some research, and it seemed simpler. And the packages that they offered were a very good idea, depending on what the customer wanted. And I liked that idea. So, I chose the one that I wanted. I went with them and used their estate planning service. I’ve been with them since early this year. I love the panel that you can focus on with whatever package you want, and I have the attorney consultation. It’s a very good idea for your state, whatever state you're in. That's wonderful. It gets pretty busy ‘cause it's becoming so popular, but the customer service is great. And the very first time that I called, I had to make some changes to the estate planning, and they helped me a lot and listened to my questions when I called. I tell everybody about LegalZoom. I'm very satisfied with it.

I was looking into getting my business started, and LegalZoom came up online as an option. They got me my LLC and they did a few other things for me. The LLC was the very first step. I've had my authority now going on seven months. LegalZoom came into the picture two months prior. So, I've been with them for about nine months. Doing business with them was fairly simple. The amount of effort and red tape that it would have taken me to normally do what they did was a game changer. It made a big difference. They asked for A, B, and C, and to give X, Y, Z, and pay them money. I got what I paid for.

I got laid off. And I was going to start a company because I didn't want to get laid off again, and one of my friends, who was a freelancer, told me she used LegalZoom. I'm a single-person corporation where I'm the only employee. And if I hire anyone, I have to change it. So it's the simplest incorporation I could do. I started with LegalZoom in January, and my experience with their rep was great. When I explained the deal, they were like, "Okay." They had talked to people like me many times. They had talked to people who just got laid off and wanted to start their own freelance operation.

I had been hearing about LegalZoom for years from a bunch of different people, so I decided to try them out. I went with the services that they recommended. I've had a great experience. I haven't had any issues of recommending people to it. So far, I believe in them. I like what they do and how they operate. Communicating with them was incredibly easy.

I went with LegalZoom because of the ability to have structure and quickly have a company or assistance setting up a business. I like the ability to pay upfront and get assistance and set up, and go through filing and compliance in an expedient amount of time. I also had really nice people who were patient to help me set it up. Within a month, I was set up.

It's been since 2016 that I've been with LegalZoom. I appreciate all the consultation. Jack and Jeffrey have been very helpful. So, I'm truly appreciative. I've been using the consultation with law firms. I'm happy with the services that they provide me. So, there hasn't been any need to look in elsewhere. My experience has been great.

If I could give zero I would. TAKING your money, they are all over it. Then they provide NOTHING, don't cancel when told and then play games, passing you from one person to another and trying to hard sell to keep you from cancelling. Been on hold for 30 minutes now simply trying to cancel.

I had multiple people that used LegalZoom, and they recommended them when I opened up my own business. I speak with them usually through email, and it's easy. I pay for them to tell me what I need to do. I've had to call one time and they were really good.

I've been using LegalZoom for about three years for my business. I heard it was very good, and I have found out that to be very true. They notify me when I have certain documents that need renewing. If somebody asks, I'd say I’d definitely use LegalZoom. They take care of everything for you.

Received my 100 dollar packet after requesting it 3 times .. Papers looked like copies of copies .. stapled together instead of being in the booklet as promised .. Very disappointed .. Called them and they said no refund .. What a terrible scam .. I will never use them again .. Beware. They are also expensive and tie you into additional payments if you are not careful ..

I've used LegalZoom for years. I called up to see what it was about, and they gave me a good price, so I did it. I've recommended them to other people.

I have paid a lot of money. Two months ago the website said that they had filed my application for the state to review, and it would be likely completed by April 27. It is now July 11. I have sought answers for the delay twice. The first time I was told to expect a response in 3-5 days. After not hearing I tried again and the best that I could get was that the (live) agent would "look into it as a priority" and let me know if they found out anything. I asked whether and when I could get a response one way or another, and the agent only repeated that they would let me know if they found out anything.

LegalZoom did a great job for me and I liked them. I was looking to get a 501(c)(3) started and they did it. The rep walked me through the whole process. The customer service reps were very responsive when I talked to them and asked questions. Relatively fast is a good word for dealing with the IRS. It was three months to get it all approved and formed. I would tell people to go to LegalZoom and I have referred somebody to them. LegalZoom helped me get through the process and I would probably use them again if I needed to for other business.

Scourge of the earth. Pathetic business who will overcharge you 10x for any product you use from them. Avoid them at all costs. I am now $400 in the hole thanks to LegalZoom because they charged me their registered agent fee for a business that has been CLOSED since MARCH 2026. So when I called them to cancel all paperwork and demand a refund they hid behind a pathetic policy and a customer service with excellent tactics to get angry customers off the phone. I was told refunds can be allowed however for whatever reason the supervisor can decide not to. What they base that on - WHO KNOWS! When I asked to speak to the supervisor I was told they were busy and that they will call me back.

I have had a great experiences with LegalZoom. I've been hooked up with them for a long time, probably almost since they opened. I have had conversations with their lawyers twice over the last 10 years, and both had to do with establishing a legal trust and a will. I live in Maine. They got me in contact with two lawyers in Portland, Maine. Both situations went very well. A gentleman from a law firm in Portland was excellent. He even offered me, “If you need any further assistance, please feel free to give me a call, and I'll speak with you directly.” I've been very pleased with them. They've been very professional and courteous. Also, using them is cost-effective. If anybody asked me, I'd say, “Yup, go with LegalZoom. They're good.” They should jeep doing the great work they do.

I have a very large insurance agency, so people who need some legal support for whatever it is, I recommend both LegalZoom and TotalLegal. They're both good options. LegalZoom has been helping us for a decade. Our experiences have been very complete and professional. I have confidence that what I am looking for was done accurately and completely.

I was already using LegalZoom for transactions with my clients for billing, doing invoicing, and that sort of thing. So, when I looked into trademarking my company's name, which was right after I got that idea that LegalZoom added attorney services to what they offer. So, I just did that. I contacted them for that. I've been with LegalZoom since 2022, and my experience has been very good. I have recommended them to people. The only thing is they asked for suggestions on invoicing, and I've made suggestions. I just haven't gotten any feedback on that.

Started an LLC and was signed up for extra services (documents, etc…). Cancelled, but was still charged. No longer able to speak to a person and AI customer service was time-consuming and tedious.

A friend who used LegalZoom before recommended them to me. The last time I used them was 2024. That is when I talked to them for them to help me create an LLC and they have been handling any requirement to keep the LLC open. All communication has been through the internet messages. They've been very well coordinated and to the point.

My sister introduced me to LegalZoom. So far, they've been good. So, I recommend them. They are doing a good job. I love the way they do things. It's fast. I will rate them 5 stars because they deliver.

I needed a power of attorney form. I found LegalZoom through a Google search and I liked the ease of using them. Their team was really good and they gave me a 5 star experience.

A friend told me LegalZoom pretty much got him everything he needed. I used them recently when I had to change the name of my business and also for assistance on the compliance part. I was able to do everything online and it was a quick deal. It wasn’t one of those things that took a long time to respond. There was an instant response. However, they used to have it where I could pull up the LegalZoom logo, and I was able to see everything through the app but they did away with the app. It gets trying when I can't get what I need right there.

When I needed to file corporate papers for an LLC, I heard about LegalZoom. I would either do a regular attorney or them, and it was fairly simplified, and the cost was a lot cheaper than going through an attorney. I’ve been with them since 2017. Recently, they sent me these papers for the dissolution of the corporation, but I don't know if they're filled out. I wasn't quite sure what I was supposed to do with those. Then I thought they mentioned that I should get something from the state, and I haven't gotten anything from the state. I'm still not sure what I'm supposed to do with those papers. Also, their price almost doubled for acting as the agent for the corporation. I was a little perplexed about that. But other than that, their service has been fine. If I've got other stuff, I will use them again.

A friend mentioned LegalZoom and I looked them up online. I subscribe for a whole year and my experience has been excellent. The representative was very welcoming, helpful explaining about the product and answered all my questions. The process was very easy. It was well explained and it worked as it was supposed to. I completed a trust and I am happy knowing that my wishes are gonna be carried out. I have mentioned LegalZoom as well to a friend who wants a will. I showed her my trust and how it all came together. I encouraged her to look LegalZoom up and talk to them.

I found LegalZoom about 10 years ago. They formed a company for me and I’m happy with them. If someone wants to start a business and goes to a lawyer, they're charged a lot of money. In my experience with LegalZoom, it was not expensive and it was very good. So, I will recommend them highly to anybody.

I talked to a couple consulting groups, but LegalZoom had the best array of help for a reasonable amount of money. I've had some really good experiences with them and some pretty poor experiences. A gentleman by the name of Tom was our advisor, and he did a great job. He wasn't a logistics guy by trade, but he did have his own business before he joined LegalZoom, at least, and you could tell that. I wasn't expecting that sort of commitment from anybody, and he really gave me the feeling he wanted me to succeed.

I like that with LegalZoom, we got to do it from home. My husband and I both got to be involved with it at the same time, and we got it done and took care of what we needed to have done. The process was easy because I asked the questions that needed to be asked. If I had to search for papers, I knew what I needed to get. And they made it very simple for somebody up in my age. We ran into problems trying to get it all notarized. But other than that, LegalZoom made it as easy as goodbye. It was perfect. They made it understandable and convenient. Also, we're on a fixed income, so that was our big look and check on everything, and it was within what we could afford to do.

I was trying to get my business started, and I looked LegalZoom up. One of the ladies that had her non-profit told me about LegalZoom and how they help you out. I have been with LegalZoom since ’21, and when I've called, they've assisted me. Whatever I call for, I get the answers that I need. I like LegalZoom. I will refer them to some other people. They're very professional. They go out their way to make sure that I'm happy and get the things that I need, and they're knowledgeable.

I choose a wrong package for my estate plan, I contacted customer services IMMEDIATELY, and I was told that I will received a refund. Already passed 7 days, and the refund hasn't been issued, and nobody is answering me. Every time that I tried to enter in the chat it said that all agents are off-line. They are thieves. Do not use their service. A company they will cut you if you do not buy anything. The agent that took my call insisted that I have to buy the other package, I told her no until I received my refund, and now this is happening. They took my money and they are not answering.

I would recommend LegalZoom. They helped me with certain documents for my business. They made sure that my paperwork is done properly. Everything was satisfactory. The sales rep who I've dealt with through the years has been thorough. It has been self-explanatory and very helpful. Also, the payments have been decent.

I used LegalZoom to get my company license so I could start my business. I got my LLC set up through them. And I could have set up a lawyer through them. I could have set up pretty much every aspect of getting my business started through them if I had decided to do such a thing. They've been very helpful. They also follow up, almost to the point of being annoying. Navigating their site has been very easy, as well.

I used LegalZoom for a business incorporation. I liked their efficiency and cost. I never had a need to reach out to anyone because it’s intuitive, self-service. I'm a bookkeeper, and every time I gain a new client, I also have them use LegalZoom. So, I referenced and have my clients use it a couple of times a year. The ability to tailor it to state-specific regulation is very helpful, and also the vast amount of services or options. You could do family law or business law.

LegalZoom failed to deliver the EIN service it promised and refused to issue a refund. I initially encountered IRS Error 101 when trying to apply for an EIN through the IRS website. Because of this issue, I contacted LegalZoom for assistance. During the phone call, I explained that I was receiving Error 101, and the representative assured me that LegalZoom could help me obtain an EIN. Based on that representation, I paid $88 for the service.

Updated on 06/06/2026: Will see if it works. They finally contacted me and so far so good. We will see.

I had my house put into a trust, and I already was with LegalZoom so I chose to work with them. My experience was alright.

I would strongly encourage potential customers to look elsewhere before using LegalZoom. My experience has been frustrating, expensive, and full of what feels like deliberate obstacles designed to make it difficult for customers to cancel services, remove payment methods, or obtain refunds. First, LegalZoom is extremely expensive for what is actually provided. When I requested a refund, I was given conflicting explanations. I was initially told that because more than 30 days had passed, I was not eligible for a refund. Then I was told that because I had spoken with an intake representative, I was also not eligible for a refund. Which is it? Is the policy based on a 30-day deadline, or is it based on speaking with an intake representative? Customers should not be given different answers depending on who they speak with.

LegalZoom helped us set up an LLC. It was very, very simple, and straightforward. It's been a very good experience. I had had some other people I was speaking with and hey wanted around $4,000 to $5,000 to set my LLC up to do it like I wanted to do it as a single member LLC. But I did it all myself through LegalZoom for around 500 bucks. It was super easy just doing it on my own, following just directions on LegalZoom. It was super fast.

I love LegalZoom. I have recommended it to everybody. I've used it for my will. I used it for my licensing. I use it for everything. I have been dealing with LegalZoom for years. You can't beat the price because they walk you through step by step by step, and you should be paying a lot more money if you got it somewhere else. I asked one of the customer service reps, “When you type in your question, just dumb it down for me. Talk to me like I'm an idiot because I really don't understand this.” They dumbed it down for me so I would understand.

I’ve used LegalZoom for about 5 years, and honestly the experience has become incredibly frustrating. The website is not user-friendly or efficient. I specifically paid for access to older files and documents, but trying to figure out what files are what is nearly impossible. The organization and navigation are confusing, and finding important documents shouldn’t feel like solving a puzzle.

We were looking around for options to start a trust to get our house moved into. LegalZoom looked like an option that was a little cheaper. They filled out the documents for a trust, for a will, and a power of attorney. They also did our warranty deed. So, that was one of the things we would have needed for the trust. Since they had basically what we needed and it was less expensive, we just went that route. When I had any questions about sections that might need to be altered, if you bought the package that we did, you had access to one of their lawyers to answer your questions, which was helpful. They were efficient. It was very fast. It accomplished everything we needed.