LegalZoom

We spent over a 1000.00 LegalZoom to do their job. We was told that they would file all the paperwork and everything would be taken care of for us. NOTHING WAS DONE. You people should be assumed taking money from hard working people and not doing what was promised.

Like a Roach Motel, it's easy to enter but hard to leave. They almost tripled the annual fee for acting as Registered Representative for my nonprofit for the current year. I called to complain and request they turn off Auto-Renewal so I can hire an alternative Registered Rep for next year. They will only turn off Auto-Renewal if I provide written proof of the dissolution of my nonprofit or proof of new representation. When I said I would do that they offered reduced pricing, put me on hold and never returned!

My experience with LegalZoom has been a lesson in how companies scam their customers. It's been a miserable experience. What they do is lure you in with a great deal and then hit your credit card without notice for amounts they never stated. IT IS A SCAM. STAY AWAY FROM THESE CROOKS! What would have cost me only $189 has now cost me close to $600. I can only say that this company is one of the reasons I mistrust corporations. The money they stole is no longer available for my non-profit safety group, you must be very proud of yourselves for ripping off charities!

I started my dissolution on 2/27/2019. LegalZoom called me and told me that in the state of Texas they cannot file for tax clearance for me, and that I would have to do it myself. It took me a while, but I got the tax clearance I needed in the middle of March. I called LegalZoom again, and told them I had the tax clearance, but the agent I spoke with told me she did not think I needed to send my tax clearance letter to them. She went ahead and pushed my order through. One and a half weeks later, the order status hadn't moved.

I canceled my membership from LegalZoom within the time frame I was supposed to if I didn’t want to be charged for their terrible service. I was also told by a LegalZoom employee that I was required by “law“ that I could not be my own register agent which is not true and I would need their service as a RG agent. 4 weeks after I had cancelled my membership I notice $280 missing from my checking account. Come to find out it was LegalZoom that had taken it. In my book that is theft. I told the LegalZoom agent and he told me it was a mistake the person that was doing the canceling did not finish the process of the cancellation. He said he credited me back the $280 and I checked my account and still no money in there. They're thefts. I advised no one to use their service. If I taken $280 from someone’s checking account without asking I’d be in jail. I’d put zero rating stars but you require me to put at least 1.

I was very excited that I had finally made the decision to create an LLC for my jewelry business. I opted for the premium package of services offered by LegalZoom thinking this would be the way to go to expedite my business name, etc. The name and trademark service went fine. However, they were not, are not, transparent about charges. I was fully upfront with them. I told them I would not be selling anything for at least 8 months to a year because I need to make sure I have enough high quality jewelry inventory to open my own website, use Etsy or any other manner of selling. I just wanted to secure the name and get the accounting side of the business going so when I do actually begin selling then everything will be in place and I would know more about what I am doing and what my responsibilities are. I also told them I would not be hiring any employees for at least two years.

On a cancelled order, this company refused to refund my money. I have reported them to my bank for fraud. They also have horrible customer service. BAD BUSINESS!!! This company has complaints all over the Internet! I found a better and cheaper company to complete my task.

I depended on LegalZoom to order an EIN. After many attempts to get LegalZoom to fulfill their promise. I gave up and hired a real lawyer, who successfully ordered an EIN number right away. LegalZoom couldn't even understand what the problem was. Then sent a bill without any description. I requested they describe the service they were billing. They couldn't. They reported this to credit bureaus. Now I have to sue LegalZoom to correct my credit report!!! RUN FROM THIS COMPANY.

I signed up with LegalZoom in July 2018. I only signed up to obtain an LLC and the registered agent service, which cost $779.00 and $159.00. I just recently found out that LegalZoom charged my credit card for an additional $960.00 for services that I did not request. This company is unethical. Do not waste your money with LegalZoom. They should be ashamed of themselves. When you call to try to speak with someone you are left on hold for 45 mins to an hour. When I finally spoke with a live person I was told that the other services were for a free trial and that I should have canceled them within 30 days. You can't cancel what you don't know you have! Shame on you LegalZoom!

This company is just horrible. I made a request to ask a lawyer some questions related to immigration. I wrote the exact reason why I wanted to talk to them. They call me the next day, I reach a customer service guy and tell him what my case is. He tells me “we don’t have any attorneys on that matter” and HANGS UP!! No but, no more questions that was it. I wish I could slap that guy in the face! DONT USE THIS COMPANY!!

Worst company ever. I placed my order 3 months ago for my company. They did all kind of mistakes and till now I haven't got my EIN. Bec. of LegalZoom I lost a lot of money over 3 months and simply they don't care. I tried to reach a supervisor today and after 35 min. on hold they told me there is no supervisor or manager is available to talk to me. Can you believe that? After 3 months and hours over the phone. They don't care. Don't waste your money on this company. They have the worst customer service ever.

I hiring LegalZoom to form LLC. Never met time limit!!! Don't trust this company. Go someplace else!!! Avoid this future headache!!! Spend your hard earned money elsewhere!!!

Very briefly: this company made a mistake on my IRS SS4 document by putting the wrong name to which my EIN was assigned. In doing so I was not able to open a corporate account associated to my business. I am 10 weeks delayed at this point. I asked LegalZoom to fix it. They did nothing. Nothing at all. Thanks.

Each year LegalZoom increases their registered agent fees, with the new amounts applying automatically. They also appear to use different prices for different customers. This year the increase on my account was massive - from $150 to $400! Other companies charge around $40 for registered agent services. I'll be cancelling this service, unfortunately they are making me jump through a lot of hoops to cancel. They state that I have to prove I have a new registered agent before they can cancel their automatic credit card deductions (this is not true and my bank has confirmed they will be able to make a chargeback if LegalZoom charges me again stating this as a reason).

LegalZoom Registered Agent Service is just a fraud. In 2017, I used LegalZoom to form my company: **. I filled out their online application. One of the question was: "Do you want LegalZoom to be your Register Agent?" I answered "No.".They filed my paperwork and put them as my Register Agent and charged my credit card $159.00. I called them and protested. They told me that only the state can cancel them as my Registered Agent. I tried many times with the state (New York), in vain. The state always found something wrong on my application to cancel LegalZoom, as my agent.

I went through LegalZoom, trying to open a non profit, I paid thousands of dollars to LegalZoom to start the process. I was involved in the Las Vegas shooting and never completed my paperwork. Not only did LegalZoom continue to charge me a registered agency service for 299.00 but after I called that took hours they did it again. I had to go to the lawyer, pay for them to wind down the business but it turns out they “LegalZoom” didn’t fill the right paperwork. They did not file 501c3 paperwork (that’s what I paid for and have proof) so after several thousands of dollars then they still try to charge extra. What a rip off!!

I had a very unpleasant experience with this company. I filled out all the necessary information online and was called on two separate occasions needing that very same information I was already asked for. I got my paperwork in the mail today and instead of a two member business they set it up as I am the sole owner. I wish I would’ve read these reviews prior to choosing LegalZoom. I would’ve saved myself a lot of hassle. I’ve made several attempts to call the company with no luck. It always says all agents are busy and wait time is over an hour. If you request a callback no one returns your call.

I like many people, opted to use LegalZoom for the filing of an LLC. I went through all the processes and selected the option I liked best. The paperwork went through and came back quickly (about a week). At this point everything seemed ok, until I received a bank statement that stated I overdrafted. I looked at my account and had 4 additional charges that amounted to close to $800 that I was totally unaware. I never signed up for any of the other services, just the LLC package I ordered (which already was $800).

LegalZoom recently upped their fees to $399 without telling anyone apparently. On top of that I've never actually been notified of when my yearly recurring payments were happening except for the original payment. It gets better though! I can't cancel my account online without uploading legal documents to prove that I'm changing to a different legal representative, so now I have to wait until Monday to call them to cancel my account so I don't get charged again for whatever ridiculous fee they could tack on at any moment. It's clear that this company makes its money by quietly upping their fees and making it so annoying to cancel services that some people just don't bother.

I would not recommend this service to anyone. I created a LLC through their online service and when I received my paperwork back it had the wrong name listed for the LLC. When I contacted their customer support to correct the issue they proceeded to tell that their records didn't show anything on the name that I had applied for and then they told me that I would have to pay another $200+ in order to correct their mistake and that it was my fault. On top of that I was on hold with them for about 30 mins waiting to get this sorted out and they didn't even fix the issue. I was told they would have to call me back in 2 to 3 days. Terrible customer service.

I used LegalZoom 6 years ago to set up an LLC. I agreed to a trial "subscription" for availability to "Documents Only" in case I ran into a need. That turned into an annual fee that I called and canceled. I was told I would no longer be billed. I disputed the charges with my CC company (Bank of America) and was told that they would put a "block" on future charges from LegalZoom. I even had BofA cancel my card and reissue a new one. What BoA didn't tell me was that they provide companies with your new card number. Now it has come up again (this is the 4th time) and now LegalZoom has denied my dispute. Hire a Real Lawyer, it is safer and cheaper.

My experience with LegalZoom has not been good. It started out fine, I had an estimated date of completion for February 28th, then because they claimed my fax had lines through it (which it didn't, because they sent me the copy of that exact fax with my paperwork and it looked completely fine!!) It wouldn't be done until March 5th, then moved to March 12th (not sure of the reasoning for that!). Well I finally get my paperwork, the AZCC spelled my LLC name incorrectly, an agent with LegalZoom said they would get that taken care of urgently. 5 days later and no update, I called the AZCC and got it fixed myself within an hour. I have been calling to get my EIN, but still haven't gotten it. The state approved my LLC on February 28th, it's March 18th now and I still don't have it.

My tweet below explains most of my saga (as already mentioned multiple times on this site). --- Tweet Starts --- @Kim** 14m14 minutes ago @legalzoom #legalzoom - Whew, $399 for CA registered agent for a one person S-Corp! Quite a jump from $159 (for each ‘18 & ‘17); $99 (‘15); $288 (‘13 & ‘14); and ~ $159 for all other years since 2008. Already sent an email to cancel & will call tomorrow. --- Tweet Ends ---

I am putting this review to get LegalZoom to change their process to include an additional step for their clients. While all the proper forms were completed as ordered and a timely receipt of the final package was fine. What frustrated me was (1) the many attempts to get through to their support phone line even when I agreed to wait for a call back vs waiting on the line. (2) Once I got through the next morning, I inquired why my LLC did not appear in the FL Sunbiz system which was an embarrassment after trying to set up a business account with this information. I was told that I would need to call the State of Florida to find out why the info was not shown. My expectation was that LZ had vetted to make sure this was visible within the specific State system or they should have added that as an action item for me to do. MAYBE ADD THIS TO THEIR LETTER WHEN RETURNING THE FINAL DOCUMENTS FROM THE STATE.

Like many of the other reviewers here, I did not read the fine print closely enough when LegalZoom announced shortly after Christmas last year that they were increasing the Registered Agent fee. Virginia is a state that requires LLC's to use Registered Agents, so I signed up for it two years ago, before the price increase. In the same way Congress schedules votes on unpopular bills when no one is watching, LegalZoom sent out its notification a couple days past Christmas, when people are on vacation and less likely to pay attention. I failed to notice the price increase and did not switch Registered Agents in time (you can buy Registered Agent services in Virginia for as little as $49, not $399!)

Spoke at length ahead of time about how long to establish a non profit. 4-6 weeks. They claim to be "experts" nationwide but missed several key things in my application, 3 separate "delay" notifications where something is incorrect and it is now 3.5 months late. DO NOT use these folks. You will receive different answers from every person via phone or email. If you dare to ask for a manager, they're insulted, and state they have manager abilities, they do not.

I’ve been a LegalZoom customer since 2016. The service had been great and far less expensive than other providers. That all changed this year. In January, I was charged 10 times. I called several times trying to get answers but nothing was on my account and no one had answers or helped to relieve me of these charges. So I charged them back at the bank after 3 unsuccessful attempts to get help from the company. Then I had 4 more charges to my card in February. My boss and I are absolutely livid. I have been promised twice now that people will help me resolve this issue and call me back BUT NO ONE HAS CALLED ME BACK. No one has even emailed me back. I’ve never felt so helpless. And to make matters worse, LegalZoom is fighting me on this chargebacks. DON’T use this company. I’ve never felt so wronged.

I have had a second middle name that I have never gone by, not on my Social, not on my marriage cert, not on my military records, however in recently moving to Texas they require that whatever is on my birth cert be on my DL. So I submitted for a name change with LegalZoom to get the paperwork started. I paid the fee on Feb.22 and paid for expedited shipping of all my paperwork.

Tried LegalZoom to get an EIN for my new business. After a week of no news, I called to check on the order. An EIN is just a tax ID number, something that shouldn't take more than a day or two. I call and they haven't even started on the order and when asked why the reply is "I'm not sure." Never do business with LegalZoom. Scam artists that don't do their jobs.

This has been the worst experience in all ways possible: customer service, financially and everything else. I can't believe this company is even allowed to operate. They are completely unethical and deceitful. Please use me and everyone else's horrible experience to prevent you from having one too. Can enough bad reviews shut them down?! I wish that was the case.