LegalZoom Reviews
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About LegalZoom
LegalZoom provides legal help to individuals, families, and small businesses through their do-it-yourself platform and independent network of attorneys. They empower millions of people in growing their business, caring for their families, and protecting their ideas.
- 60-day satisfaction guarantee
- Experienced attorneys
- Affordable packages
- Some services can be pricey
- Not ideal for complex legal cases
Featured Reviews
LegalZoom services
LegalZoom provides legal assistance to individuals and small businesses on everything from filing for 501(c)(3) status to creating a last will and testament.
When signing up for LegalZoom, the company asks for some information about you or your business. LegalZoom then suggests services, which allows you to pick the best package for your needs.
LegalZoom offers many services geared toward small businesses, but it also provides legal services to individuals and families. Customers looking to file for divorce, register a trademark or create a trust, for example, can schedule a call with an attorney to get professional documents created.
LegalZoom can help you with:
- Estate planning
- Marriage and divorce
- Residential leases
- Property deeds
- Power of attorney
- Contract and agreements
- Attorney-prepared documents
- Personal consultation
LegalZoom lawyers
LegalZoom’s attorneys must meet specific eligibility requirements to ensure customers are getting sound legal advice. LegalZoom looks for attorneys with five or more years of experience who are in good standing and have no public discipline records in their licensed state.
LegalZoom LLC and small business services
LegalZoom’s independent licensed professionals provide advice and guidance on naming and starting a business, including:
- Limited liability companies (LLC)
- Incorporations (C-corp and S-corp)
- Doing business as (DBA)
- Nonprofits
- Sole proprietorships
The “Help Me Decide” function on the LegalZoom website lets you know which business structure is right for you with nine quick questions. From there, you can go through the company’s six-step process to form your business.
The process includes searching for your desired business name, providing a business description, selecting essential services, speaking with a legal or tax advisor about an employer identification number (EIN), obtaining licenses and permits and paying for their chosen services.
LegalZoom price
The most popular LegalZoom packages start at $0 before filing fees. This includes starting a corporation or filing a patent application. Below is a list of LegalZoom’s most popular services and their fees:
| Services | Starting cost |
|---|---|
| Basic limited liability company (LLC) | $0 (plus filing fees) |
| Doing business as | $99 (plus state filing fees) |
| Incorporation (C-corp and S-corp) | $149 (plus state filing fees) |
| Basic last will | $89 |
| Trademark registration | $599 (plus federal filing fees) |
LegalZoom’s 100% satisfaction guarantee means you can get a refund or credit, minus filing fees or taxes, within 60 days if you’re not fully satisfied with your purchase.
LegalZoom plans and membership
LegalZoom also provides prepaid legal plans that include a 30-minute consultation with an attorney for business or personal needs. These legal plans, the Business Advisory Plan and Legal Advantage Plus, are offered on a six-month or one-year basis with a monthly subscription fee.
- Legal Advantage Plus: Legal Advantage Plus service starts at $14.99 per month and is best for individuals looking to discuss living trusts, child support, legal agreements or duties related to compensation.
- Business Advisory Plan: The Business Advisory plan starts at $29.99 a month and lets small businesses talk to an attorney to get advice on copyrights and taxes or forming their business and creating contracts.
LegalZoom FAQ
Are LegalZoom documents legal?
LegalZoom works with licensed attorneys and tax professionals with more than five years of experience. Its lawyers’ experience ensures that LegalZoom documents are legal and in compliance with federal and state laws.
Can I get a refund from LegalZoom?
If you’re not satisfied for whatever reason, LegalZoom offers a 100% satisfaction guarantee. Within 60 days of purchase, you can get a refund or credit on the price of services.
Will LegalZoom hold up in court?
Yes. LegalZoom documents will hold up in court, but state and federal laws are subject to change.
Why is LegalZoom so expensive?
LegalZoom’s prices aren’t necessarily expensive compared to the market rate. On average, independent attorneys and legal professionals charge an hourly rate between $100 and $400. Instead of charging per hour, LegalZoom uses a flat fee structure to provide small businesses and individuals with affordable legal services. Most packages and services also have state or federal filing fees, which are required by law.
Is LegalZoom legit?
Yes, LegalZoom is legitimate. Since launching in 2001, LegalZoom has helped more than 4 million people. Customers praise the company for its quick services — challenges with the legal services company occur mainly in cases where delays between government offices and LegalZoom cause the customer to contact the government organization directly. We recommend the service for small businesses looking for legal advice and individuals in need of legal assistance on important personal matters.
LegalZoom Reviews
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Popular Mentions
- 4,660,575 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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- 4,660,575 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 23, 2024
"I'm genuinely impressed by the outstanding customer service I received. Gus was not only professional and efficient, but also attentive, understanding, and genuinely interested in helping. They went above and beyond to ensure my needs were met, providing a stellar service that exceeded my expectations. This truly is a benchmark for excellent customer service."
We're so glad to hear you had a positive experience!
Reviewed May 26, 2024
Very easy to set up and had an amazing experience as I was assisted by a rep over the phone. Couldn't have been a better experience. From start to finish. I would highly recommend using Legal zoom to anyone starting up a business! Look forward to using LegalZoom in the future as my business builds!
We love hearing this and thank you for sharing, Todd!
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Reviewed May 24, 2024
Great customer service with Great knowledge of product and services needed. Ms. Pamela was very kind and sincere to my needs, I appreciate her great customer service skills and would recommend to speak with Ms Pamela. I was explained to about the service I needed as well with the process.
We love hearing feedback like this. Thank you, Keroia, for sharing.
Reviewed May 24, 2024
The website is very informative and need made creating my LLC very easy. The representative that I spoke with, Juan, was extremely knowledgeable, professional, and personable. I feel that I am in great hands. Not only with my LLC establishment but also with the legal and structural information needed to thrive!
Thank you, Josh, for sharing your experience with Juan.
Reviewed May 21, 2024
Yesterday I called in and spoke to agent, Israel. Not only was his level of professionalism on point, but he is a very pleasant person, making my call experience great. Thank you, Legal Zoom, for having him work for your company and for all that your company has done for me and my company!!!
We greatly appreciate you for taking the time to share your experience, Lerlena.
Reviewed April 19, 2025
My documents from 2016 were not accessible, despite me paying for "vaulting" in 2016. I had to go through hoops to revise them, and then I was double charged when there was an error with the revision. To clarify, I was notified by email to contact customer service to remedy the error, they told me I should pay twice for the revision, and yet I was. I was also told by the same person if I was double charged, to call back to be refunded, but this has been frustratingly impossible so far due to completely incompetent customer service. I may need to go through my bank to get my money back for incorrect charges.
Reviewed April 13, 2025
Don't waste your money when it comes to getting a DBA. We hired them to file a DBA for us in September 2024. On March 21, 2025 we demanded our money back because they never got the DBA for us. They admitted that they had filed the exact same paperwork with our local county THREE DIFFERENT TIMES and it had been rejected three different times.
At the end of March 2025, we googled how to get the DBA and took the paperwork ourselves to the courthouse and had our DBA WITHIN A WEEK! The County Clerk told us that these online expediters like LegalZoom are a joke, don't know what they are doing, take people's money, and submit the same incorrect documents over and over. This company delayed us getting our DBA by over six months!
This company has so much bureaucracy there is no one in customer service that could tell us anything over the months and months we kept talking to them. Finally in the end of February 2025, I was able to get their customer service to escalate to someone that cared and was awesome named Abby **. She did her best to help but she had to interact with the filing department and they didn't know what they were doing. After numerous phone calls with Abby and 35 emails back and forth, she kindly refunded our money.
Reviewed March 25, 2025
The ONLY reason they got 2 stars is because you can file things pretty easy for different parts of a business. I give 1 star to the Tax part of LegalZoom because its overpriced and you don't get the services you pay. You are required to do your taxes and then they will review. However, don't trust them to submit documents for you, I was fined by the IRS after finding out they never submitted the extension. They charged me $900 and didn't give me any service for either tax year.
When I asked on chat, email and phone, I kept getting the company line "I will have someone get back to you with help on that...". No one ever does. You call in...and there are no managers, no one above the people who are on the phone or chat. What you do get a a run-a-round, a thousand transfers and no resolution and you start all over. I have used them for years with legal documents, but the tax department and business taxes is a joke, I would give them no stars if I could. I will be contacting the BBB as well as I cannot be the only person to deal with this disaster of a branch of LegalZoom.
Reviewed March 12, 2025
I have been using Legal Zoom for the past 10 years. The Service they provide in estate planning has become increasingly less consumer friendly. There is a long delay after purchasing and order and their completion. Email communication on the status of order is unpredictable. At least msg center on the app has some value in disputes on order. BTW I ended up paying for a revision of a will because they lost the original digital files until the 30 day grace period was up and only became aware of it after my inquiry on what the delay was.
Reviewed March 6, 2025
I am small business owner and had bad experience with Legal Zoom. I had set up an LLC with comprehensive package, I was overcharged, I had opted for online services (form creation etc., etc) which didn't work, so I was asked to pay extra and then finally when I objected to overcharge, they refunded amount, but the refund never came....! If you have all the time in the world to stay on the call and haggle with them, please go ahead and use Legal zoom
Reviewed March 1, 2025
I'm unsure what happened but I know it was them! On your end someone keeps shutting me down my Yola so I make a new one and this time I earned one I need more than anything that's happened to where targeting leads to for sure suits daily. All day long so will you please let me get the site back in to my possession? U93 is next to hear from someone like, me. My niece will air a show and my friend comes over is a millionaire and I will do it before I ask of him. My dad got a job for a free everything.
LegalZoom Company Information
- Company Name:
- LegalZoom
- Year Founded:
- 1999
- Address:
- 101 N Brand Blvd Fl 11
- City:
- Glendale
- State/Province:
- CA
- Postal Code:
- 91203-2638
- Country:
- United States
- Website:
- www.legalzoom.com