LegalZoom Reviews

I had a previous business owner, and she didn't tell me how to do anything 'cause she wanted to keep me manipulated. Legalzoom helped me branch out on my own and that was a big benefit. I would recommend it to anyone who's starting their own business if they don't wanna deal with the fees of an attorney and they don't have the time. One can't do everything and I'd strongly recommend Legalzoom, but it all depends on one's situation. If someone has the time and want to investigate, I'm sure that there are cheaper options, but if they don't have the time, they have to be made up with bigger compensation for the service. I have friends that used attorneys for their businesses, and the attorneys charged a lot more.

One thing that I felt was unclear is the items that I wanted to purchase and put in my cart. I was really wanting that binder that put everything in there for you. I thought it was in my cart but it wasn't. I would suggest making that more simplified for the end user and very clear that it's an add-on. I had to go back and do that later when somebody told me that it wasn’t in the essentials package. A lot of people won't go back unless they really want it. But overall, it’s quick and convenient. I still have to check on how things are moving along for my trademark.

I was in the process of starting an LLC for part-time handyman work. It was gaining steam and I wanted to make sure everything was above board and that my personal assets were protected. A limited liability was the first step. I took a look at LegalZoom and the price was very reasonable, being I had zero capital to start this business. The process took 30 minute and was zero on the scale of difficulty.

The easy process allows me to focus on the work rather than trying to find somebody and taking time out of my work schedule. Also, their website is very nice and very efficient.

What I really want is help with taxes. I need my taxes filed, but CPAs charge around $1,000 to file my taxes and do all that, and I’d honestly prefer to go with someone like LegalZoom. LegalZoom offers CPA services like bookkeeping. Now, I've got into QuickBooks, but it’s been tough, even after multiple calls with them. I really need someone to guide me on what I need to do. Here’s my income, here’s what I made, but I would like that service.

I know the price doesn't come from them. I live in Tennessee. So, the Tennessee Department of Revenue has to renew the LLC and to be honest, I'm not happy with the state of Tennessee. I would say as far as LegalZoom, they're great. I get all kinds of notifications. I would recommend it to a friend."

Just like most anybody nowadays, there are issues about their eagerness to serve. There are numerous people who are working and some of them are the good guys, and some are the bad guys. The bad guys push around and try to get you to spend more money, which is a capitalist behavior, and we do live in a capitalist country. But I stay on top of my business so that when somebody tells me I need something, I check it out to see if I do, and I found that I didn't. But all of their errors was on the helpful side to ensure that I wouldn't be left in a situation that I could be censured by the Secretary of State for my business. They desired to provide services that I didn't need. That company could have because they are services for people establishing companies.

They check easy when I tell them, “No, thank you.” The last communications I received with them, although they were counseling me still, referring me to accountants and whatnot to help me with my taxes, and I had already taken care of all that myself, and I let them know. But each time I talked to one of their people, it was a different person I talked to. It's understandable why they might not have known that I had done that. Other than that, they were good for me. They kept me on my toes.

They offered no waiver, credit, or goodwill adjustment on the $443 late penalty and interest. They simply told me to pay the remaining balance. I am proceeding with the $443 payment to restore good standing for IGNIFY Incorporated. However, even the payment process was frustrating and not user-friendly! The option to pay was not obvious on the dashboard. I had to chat with them again just to receive a payment link. Even after entering my credit card information, the status still showed “Need Action” with only a “Contact us” button, and I had to chat with an associate again to confirm the payment went through.

On a positive note, LegalZoom promised the Limited Scope Agreement for my Attorney-Led Trademark Registration. Once they fully deliver on that promise, I will update this review again with the outcome. However, based on this entire experience, I have decided I cannot remain a LegalZoom customer or recommend them to others. The whole process gave the impression of “we told you, you didn’t get it or do it? Too bad.” I'm seeing the word "scam" float a lot in the reviews, I wouldn't call them scam, just incompetent.

Original Review: I turned to LegalZoom as a non-expert, expecting professional guidance to keep my company in good standing. Instead, after spending over $3,000 across multiple orders (including Express Gold Corporation #** and Attorney-Led Trademark Registration #**), I have been met with total negligence. I followed LegalZoom’s internal prompts to file my Delaware Annual Report and Tax well before the deadline. Despite paying for their service, LegalZoom failed to review the information for accuracy and simply filed it incorrectly. This lack of oversight resulted in over $400 in late fees and caused my company to lose its status of "Good Standing." Now, LegalZoom is demanding even more money to fix the mess they created.

Furthermore, I paid over $800 for an Attorney-Led Trademark. Because their communications are obscure and frequently flagged as spam, I missed a follow-up. Rather than a courtesy check-in or a proactive notification, LegalZoom allowed the application to expire. Their solution? Telling me to pay the full amount to start over. LegalZoom sells the peace of mind that comes with "Legal" in their name, but in practice, they provide no actual service or protection. Their support is uninformed, their communication is poor, and their lack of accountability has actively harmed my business.

I purchased a amendment to get it fixed because LegalZoom told me that would erase my address. They then told me it would never really erase my address and that I can't have full transparency. I'm not sure why they're making these choices on my behalf and then not correcting them when I'm telling them that it's wrong especially when I did it 2 hours after it was posted live. At this point I then pay money to then have my LLC dissolved. I then stopped whatever I personally could from being charged. I let customer care know that I don't want to be a customer of theirs anymore and that I have alerted them of every single problem in there guarantee window. I am still being charged for their stuff 2 months later. I had to open up a dispute with my Capital One credit card so that they could go in and get all of my money back because LegalZoom has not given me a single product that is actually useful that they did not mess up.

If you still read this and want to go with them, I advise you to get every single thing that you talk to them about in writing because phone calls go absolutely nowhere., I have shots for a customer care person told me that I would not be getting charged for any more subscriptions just to be charged by subscriptions a few days later. Really looking forward to Capital One getting all of my money back for me but someone's.

I also got a bare minimum discount. First, I did the business, the corporation. Once I did the corporation, I had four DBAs at $300 a piece. Then, I did the trademark, which was 900, then I had to come up with 700. So total, I didn't spend a lot of money, but I felt like I didn't get a good discount. But other than that, farming my business and everything else, I liked it. I just know it's expensive.