LegalZoom

LegalZoom charged my account $399 for ONE YEAR of registered agent services. No prior notification. No authorization. The average fee for registered agent services in my state is $48. This company is a ripoff. Run from them like the plague that they are, they can and will take advantage of you. They lure you in with a teaser rate, then slam you with no notification.

This pathetic excuse for a law "company" can't even provide a simple Will I paid for. It was due Dec. 2-5. Never arrived. I have called 5x and each time I was told it would arrive that day. Finally, the last operator said they screwed up and have to start all over again. Pathetic!!!

We bought a trust bundle. When the documents were produced it turned out they have a bug in their system that produced an invalid pour over will. They acknowledged the issue and offered to provide a Word document version so I can edit it myself. Had I not caught it I would have ended up with a will that missed special guardian instructions for one the parents. Yikes. Then they refused to refund me.

Updated on 12/13/2018: I filed a complaint with the company and was subsequently advised that they had destroyed my original documents. Thereafter, no response was forthcoming by LegalZoom. The response I did receive was an AUTOMATED letter advising me to contact their office through "help". Obviously they do not care about customer service or personal contact. STAY AWAY.

I have had to call them at least 25 times about a simple issue that should be easy to fix. I tried to submit the doc and told them too and 3 weeks later they called and asked if I wanted it submitted after I clearly told them to submit it almost a month prior. DON'T USE LEGALZOOM!!!

I formed a business in 2013. The initial fees were high, but LegalZoom made it easy to get started. The problem came after the sale. They have continued to charge me for services almost 3 years after the business was dissolved. I have tried to reset the password on my account many times, but have never received an email to reset the password (Yes, I checked Junk and Spam). When I did get a representative on the phone, I was offered another package to file the paperwork to dissolve my business and was informed that the fees for Registered Agent will not stop until the business is dissolved or I change the registered agent. The business was dissolved on 2-17-2016.

WE have been in touch with LegalZoom for several months now via phone and email, completely unable to access our account and have now been completely ignored for months now. All we have needed is a simple password reset - yet we have ping-ponged from one rep to another, each saying they put in a ticket to the tech department to try to figure out the issue. We have yet to hear back from them at all with any updates.

I got LegalZoom to open LLC with impression that this will be cheap. But they are very painful in regard to yearly large fees and automatic billing for the services I do not need them and did not ask them. I strongly recommend for everybody not to use their services.

I ordered an estate plan bundle in 2015. The product itself was great. No issues. One year later I get billed $119 for annual fee for Legal Advantage Plus program. I never signed up for this and no clue about it. I tried to get a refund but they said they can cancel it going forward but too late for refund. In 2017, I need to change my estate plan so I used bought another estate plan bundle. Again the product was great, no issues. But now I just got billed another $119 for annual fee for Legal Advantage Plus Program. And no refund. I canceled online and they even have a reason code in the drop down selection called "I didn't realize I was a Member". How blatant can you be that you are scamming people by signing them up for this program without their knowledge and billing them 1 year later. It utterly ridiculous and a complete scam.

I received an email from LegalZoom in October advising that an automatic Registered Agent renewal of $159 would be made on my credit card on November 8th. I got my credit card statement today and discovered that I was billed $299 for the Registered Agent fee. I don't feel comfortable doing business with this company as this is the second time I've been improperly billed.

To get to the point. THEY SUCK!! As a disabled marine trying to get business started 4 weeks to get in oh ya then they just sent out letter saying the fax will take 2 weeks... As of today hang ups x12.

LegalZoom did not complete a simple LLC. The robocalls of LegalZoom are unprofessional. LegalZoom would claim there were issues that prevented the incorporation from being completed. On one occasion I answered the call. I was put on hold for 15 minutes. The phone call was disconnected by LegalZoom. Despite the nonperformance LegalZoom billing continues. My business plan for a new industry has been compromised as a result of LegalZoom's delay. I am exploring legal options against LegalZoom. I may seek an injunction in California to improve their business practices.

Words cannot describe how unorganized this company is. My order number ** was to create a simple LLC. It was scheduled to files after December 17 2018 to prevent Franchise Tax for 2018. I actually requested file in January 2019. LegalZoom filed in November without my authorization. I called and requested to speak to a manager and no manager is available to talk to. I have to wait for 3 days for a manager to call me. This is one of the worst companies I ever have to deal with.

Do not trust this company. They say it themselves: "We are not a law firm." They opened an LLC for me. Next year they charged on my CC, again, without my authorization. Had to dispute the charge with my bank. They said they sent an email about the charge days before. And sent me a stack of paper with a term of services on the website. Shady! Not ethical or trustworthy. Lots of clicked boxes for services you don't need. One must be alert otherwise they charge you for a package you won't need.

I did get my first will from LegalZoom in 2016. In 2018 I got a will done by my lawyer professionally done by my lawyer and now I no longer need the one on LegalZoom. LegalZoom refuses to delete my account. They will not remove my personal information from their site. They say they can't and will not if you don't want your personal information on their site forever or until they decide to delete it. if their system is hacked so is your personal information. I am still trying to get myself removed from their site.

DO NOT USE LEGALZOOM, not ethical. The website doesn't make it clear that you are being charged $250 for the registered agent option. When I went to check out it only showed the $199 price... So I put in my credit card (no indication of other charges later). Then the receipt I receive AFTER I purchased shows the $199 and then "see below" and in small print it states that they will be charging me $250 annually to be the registered agent. I was shocked. Thought this was a mistake when I looked at my cc statement and then gave them a call. They said it was not a mistake. I then went back on the site to see if I missed something. I put in the same exact information as I did when I was making the initial purchase (thinking I'd see where I added this option) again and came to the same pricing page saying I would pay $199.

Signed up to use LegalZoom to file my LLC. Fairly easy, good amount of money to file and use LegalZoom. Done and done. What is interesting is now I needed to get a letter for my LLC filing in the mail that never came. I called to see what's going on and come to find out that they were on file as my registered State agent (which also doesn't make sense I can be my own), never billed me all these years and say I owe either over a thousand dollars, -or- they're "running a promotion right now" to waive these fees for $99.

I purchased the Express Gold LLC package along with the Registered Agent Service and the Essential Compliance package. While the LLC formation process was pain free, the Registered Agent and Compliance packages are a waste of time. I checked into my LLC status the other day to find out my status has been revoked. I check the compliance calendar to figure out what might have caused this and noticed that they failed to notify me of the requirement to file an annual report in the first calendar year. They suggested they did notify me. I'm awaiting proof as I meticulously kept every email from them. I complained and they put the onus back on you to basically check their work. Why pay for the additional services if they don't stand behind their product?

I opted for LegalZoom to start my LLC. I have nothing positive to report on my experience. The entire process from start to finish felt very dishonest and exploitative, like going in for routine repairs on a vehicle and walking away with a $600 bill. While purchasing business registration services online, I found myself having to repeatedly unclick add-on services that were described in such a way that made them sound like required services to start my small business. Somehow, I made it to the end and purchased only the services I knew I needed. My total bill was roughly $300.

I hired LegalZoom to set up an S Corp. I paid them over 2 grand to set this all up. Come to find out I (who is the layman in this process) didn't fill out some papers that need to be turned into the IRS to avoid fines and set up the S Corp. They never called to let me know vital paperwork was missing. They are like locus calling to collect payment though. Turns out they didn't even set up the sole proprietorship as I requested. They set me up as a corporation which is NOT what I wanted. They didn't even call to get authorization to make this change! Now I have the IRS sending me alarming letters expressing that there will be fines for neglecting to file the proper forms! I paid this company way too much money to be dealing with this!

I used LegalZoom "Express Gold LLC" service to register an LLC in the State of New York. After three weeks, LegalZoom told me they were unable to obtain the EIN for the company – which is the basic information that you need to get from the IRS to get your entity going – and they kept giving me reasons which didn't make sense. After having spent at least two hours with different people from the LegalZoom staff, who were either incompetent or just plainly lying to me, one employee said to me: "you can obtain the EIN yourself, directly from the IRS, it will be much faster at this point".

Firstly, LegalZoom is lucky to even get the mandatory one star. After processing my order one year ago to finalize some basic legal paperwork (ie. government process and applications with nothing but straightforward paperwork), LegalZoom has continually reset the order with nothing pending from my side. Every time I call, I get the same BS responses. Spent thousands in fees with no action or outcome! They never communicate when something might 'stall' their process and have a no communication policy because that would be too hard to pick up the phone and call your customers!!! AVOID AT ALL COSTS AND FIND SOMEONE ELSE.

I wanted to use LegalZoom and I tried to get some info to at least to join. I had no problem going to the chat room. The first customer service chat rep, Laura, would take 2 to 3 minutes to return chat. After getting incorrect information from her, I started another chat with another rep. I explained to her Laura was not knowledgeable with what she was trying to sell and in addition, she took 2 to 3 minutes to respond to each question. The next rep spent her time defending her associate, and proceeded to take at least as long, and then ended the chat. In any case I am glad they were so horrible, as I had my charge card ready to sign up, and I came upon this website with 159 1 star reviews with no positive reviews. Chalk one up for their customer service!!

I signed up to get an LLC package and opted for a payment plan of $136 a month over a 3 month period of time. I was charged a separate charge of $249 that I did not authorize! I made several calls and sent several emails with no response or help. I did however talk to 2 different people and was explained that it was a registered agent fee. One that’s not included in the payment plan that I agreed to and authorized! Now I was also told that $100 of that was for a business license fee from their sister company.

I was trying to update my mother's living trust and other legal documents. At first, everything was except I found the website cumbersome. The trouble started when I realized I needed to change the title of the trust. I was unable to do it myself online. I called customer support no less than eight times over several days. Simply put, the customer support team is incompetent. I was told that I could do it myself but the solution didn't work. I called back and was told by a helpful man that he would do it, however, that didn't work either. I called back and was disconnected on two separate occasions after being on hold for a long time and explaining my issue to numerous people. I called yet again and was told that I should be able to do it myself.

I began the process to set up a charitable non-profit through LegalZoom services. When I realized this was not a necessary move to provide the assistance necessary in our community I attempted to cancel their service. I had paid the initial large fee and gave them a credit card. When I called them to cancel, they said I couldn't until I contacted the IRS... I had never contacted the IRS, the Franchise Tax Board or any government entity that was the service LegalZoom was to suppose to do and they continued a monthly billing through my credit card with Chase Bank. I never asked for a refund or disputed any payment until I asked them to cancel the charge. So I cancelled it through Chase, however charges began to appear again and I called Chase back, evidently they can only "dispute" and if LegalZoom continues to send in the charges I have to pay or dispute... So now I received a notice from FTB assessing a penalty fee of $50.

I went through LegalZoom because of a referral from a friend. The company made an error and used my mailing address as my business address which I cannot use. I was transferred over the phone to multiple different people and departments until they told me that it will expire in three years and to just not use the DBA. They said they would give me some money back, they credited my card and then took the money back out. I receive threatening letters and emails over a DBA I cannot use but paid close to $400 for. Huge disappointment with very little help or guidance.

On 09/20 I purchased the basic LLC filing package for $314. I did not select ANY other options. On 09/22 I was charged an additional $249 for a service I did not select. On 9/29 I was charged $920 for 2 other options that I did not select, nor authorize. Also, I am unable to remove my card on file. This is completely outrageous. I have been charged over $1000 without my knowledge or authorization. Based on the other reviews I'm seeing, this is not uncommon. This is criminal behavior from an organization that supposedly "helps" you with legal matters. I want this resolved.

I recently applied for an LLC through LegalZoom. I have never been so disappointed in a service than I have LegalZoom. I wish I had read some of these reviews before I signed up with LegalZoom. I was hoping for an efficient, seamless process. The process has been anything but There has been almost continuous calls with customer service regarding my company name, filing status as well as duplication of emails and calls for the same issues. One instance in particular is, LegalZoom wanted me to consult my licensure board and/or a lawyer to determine if I needed to file a Professional LLC or a LLC taking 2 days longer than necessary.

My wife used their services and then they charged us $320 over and over again. Since I became aware of this they have charged us $320 SIX TIMES -- (I'm sure it's been more times, I need to call my credit card company for the past few months' statements to see how many times they have done this, they count on people not checking). Each time my wife calls and they apologize and say they will credit us and that it won't happen again. Well on my latest bill, there were THREE more of these faulty charges for $320 dollars. I'm so angry at these crooks.