LegalZoom

I contacted Legalzoom to get assistance with my inactive business which I started years ago. Life happened and I could not focus on the business and getting it set up properly. I had gotten a little behind on my fees. After a recent layoff and having the time to focus on what I wanted to do, I wanted to keep my business, keep legalzoom as my registered agent, but I also wanted to change my business name and the vision of my business. Michael was my agent and he was sooo helpful with providing me with solutions for all three and letting me know it can be done. It allowed me some breathing room with limited resources and a new way to getting the ball rolling on my business milestones. I've been with Legal Zoom for four years, have recommended them to others and I don't see myself ever starting any business and not leaning on their services.

LegalZoom made it SO easy to register my LLC and start my small business. They offered so many services along the way and explained WHY I needed them so I could make best decisions for myself. The best part: LegalZoom followed up on the free services included in my order, like a consultation with a tax pro. I knew it was offered to me but, with all of the other exciting things about starting a business, I wouldn't have scheduled it myself. When I got a call reminding me to schedule that consultation I booked the appointment right away and I was able to check some important stuff off my list that I would have otherwise left until the last minute and been stressed about later. Damien (the person that called to schedule) and Christian (the tax pro) were amazingly helpful. 10/10!!

This is not my first time with Legal Zoom and they are at least as incredible as any "immaculate conception" and they are visible! They save me so much time and tons of money that would otherwise fill the pockets of some unknown attorney who would no doubt be charging me by the by the millimeter for the pencil scribblings that he would make while I could be taking advantage of the ease with which I have now formed another Corporation. Talk about Money saver/Time saver. It will always be Legal Zoom for me! Thanks Guys! You added to the pleasure of my day, and weekend, and this week and this month. That has to be enough for now!

Hello! Thanks for this opportunity to tell you how excellent your employee, Samella, is. She was very patient and thorough with me in guiding me through the steps I needed to revise my trust and to create my will. In her relational approach, Samella balances kindness and professionalism and she brings a level of hospitality to the experience. Samella was very clear upfront about NOT being able to give legal advice. I liked that she was direct about that early in the conversation. Yet, I still felt heard and supported and I was able to feel like I was not alone in the process because she understood that whenever we each do something new that involves important decisions the capacity to feel unsure or overwhelmed is present. Thank You!

Jon, is a very knowledgeable customer service support person at LegalZoom. We very much lucked out by getting him to help us with our matter. You can always tell when someone really knows their business as they are thorough and very programmatic without a bunch of guessing. Jon Is spot on and is absolutely in the game as far as knowing how the process works and how to guide a customer, such as myself through this arduous process. I thank God that John was there and LegalZoom could help us with this business document registration form process. Very helpful and thank you very much.

My husband formed our LLC through LegalZoom in Aug 2018. Up until this point, we hadn’t used them for anything additional than being listed as our registered agent and the compliance calendar for $299/year. Fast forward to Sept 2022 - we filed an LLC amendment with LegalZoom to change the name and address of the business. They state their standard turnaround time for these types of filings are about 30 days.

Called to cancel my subscription $160/mo. Had the PLLC name registered Jan 2022...signed up for the tax services...never actually used the LLC or services. Was told on their recorded line, that I would be refunded for the payments made so far this year, since I didn't use them. GREAT! I'm happier. I was just looking to cancel. 2 transfers later I'm being told "you are not allowed to cancel until January 2024, you have to complete the full year of payments." Never would I advise to use them, they created one account for me over a year ago, which my new accountant made and registered a LLC for me for $100...LEGALZOOM IS THE WORST. Stealing Money, take the win. You got paid to do a simple task one-time. Now you are greedy this is a shameful way to operate. I will go out of my way now to ensure no one I know uses LEGALZOOM for anything.

I placed an order in early March 2023 for an LLC ($299) and after a while with no progress being made, in mid-April I called their customer service team who told me that the order was still in progress and to wait while they file paperwork. Still nothing happened so I called back in May and they tried to get me to cancel and replace my order as there must have been a system glitch and that there has been no progress on my order since order creation. I will not do business with LegalZoom again as this is not the first negative encounter I have had with them. Do not use LegalZoom.

I am so frustrated with the service I’ve received at Legal Zoom. They promise certain timelines and nothing is ever moving forward…. Go somewhere else for 501c3 if you don’t want to go insane. I follow up with calls and that doesn’t help either.

Legal Zoom just made lose quite some money on delaying a ease and quick process in obtaining a product that they offer in their website. A error was found on the application and they never get back. I call them to fix and guess what, they did the same thing over again. After realizing that something was wrong due to delay I decided to call them to see that needed action, but they don't let you know. Seriously! I call them twice to fix the same error they did in a row, still waiting. Come on Legal Zoom? Lesson Learned.