LegalZoom

I started setting up an LLC through LegalZoom and it was super easy to fill out the information, about a day later I got a call that there was a problem with my order, I called and they said they were too busy and would call me back in 2 hours when they had less call volume, I was at work when they called back and could not take the call and eventually I was able to speak with someone and supposedly get the issue resolved. 5 days later I get the same message that something was wrong with my order and went through the same process.

I am not even going to wait for a reply from LegalZoom before writing this review, if I had any clue how this was going to be I simply would have filed this paperwork myself. I registered a LLC, first off when you do so through LegalZoom they register your LLC in their name, this way they can force you to pay extra fees, I paid $324 to form my LLC, it is now registered to LegalZoom, now they want me to pay an additional $157 for a agent, this is very shady, first off if I pay you $324 dollars, you need to register my LLC in my name, not yours, why do I want to pay that much to give you the ability to strongarm me ? I would advise staying away from this company.

I ordered their Wevorce package to file for divorce. After using it for five minutes I realized it wasn’t the right program because my wife had already filed. I didn’t even fill in any pertinent info such as date of marriage, name of wife or child, or occupation. I contacted them within an hour for a refund and they said it goes against their policy to issue a refund saying I already used their product and wasn’t eligible for a refund, via email. When I called, they said they would call me back within two days and they failed in that service also. I thought they would have a good service product but service doesn’t seem to be their thing. Just getting people’s money and not providing. Extremely feeling ripped off.

I've been using Legal Zoom for 6 years as my registered agent. In this time they have: Consistently sent mail to the wrong address, jeopardizing my anonymity. Sent all communications to the wrong email address, so that I missed out on compliance reminders for 5 years. Despite repeated, hours-long calls where I was transferred from one agent to the next, they continued to send emails and mail to the wrong addresses. Some of the reps were nice enough but knew close to nothing about the services or legal terminology. You have no access to anyone with any legal training or knowledge. That happens by trusting a rep will send an email to someone who never returns a phone call. I am now in danger of receiving hundreds of dollars of fines due to the Legal Zoom errors. Worst money, in business, that I've ever spent.

The price for a 'registered agent' service I had been buying from LegalZoom went up by over 60% year over year. Considering I was getting almost nothing for the service anyway (as in they were doing almost no work on my behalf) I decided to cancel. I went through hell on their "customer NOT service" line, having to call back on three separate days and getting shuffled around from person to person, who asked me the same questions repeatedly. Unbelievable how difficult they made this - I should have just been able to perform this very simple task on their website. Will not use them again, and strongly recommend others avoid as well.

The number one reason I signed up was because I thought they would help me since they claim to be experts in legal law & taxes. My first time starting a business, I didn't understand what I was getting in to, they sell you a bunch of packages that they claim will help but nobody has helped me do my taxes yet, I haven't received a tax form or anything to do my business taxes. I'm totally lost as to what I have to do. Now I have to pay a real expert and LegalZoom wants me to pay an extra fee just to cancel their stupid plans. Paid almost $1000 on this piece of **. There's nothing like doing business face to face this ** here will become a headache. Don't even think about using them.

It is difficult to cancel the Business Advisory Plan. DO NOT GET! Save yourself the trouble. Do not agree to the Trial Business Advisory Plan. They keep charging and there is no easy way to cancel. When you call, they offer to call you back, but no one calls. Read the reviews on Consumer Affairs and take their advice. I paid for the trademark application. I have not heard back on that aspect of their services.

I signed up for LegalZoom a year ago to get a will together. Had one 5 minute conversation with an attorney. Fast forward one year later and I see a $119 charge on my credit card statement from LegalZoom. When I called, I was put on hold for 30 minutes. They said that I was enrolled in some auto plan to get access to their attorneys for advice - - a service I never agreed to. And even I did, why wasn't there an invoice or a payment confirmation sent when I was charged? They charged me for some fee without sending an invoice or even a payment confirmation. HOW SKETCHY IS THAT?

DBA Filing - Had I seen the reviews I would not have ordered - any company these days should be riding on good reviews. I don't see any improvements. I don't think anyone works here and if they do, it's only 1 person. We were referred by ADP. I emailed them and tried to call yesterday to no luck. I made a mistake on my filing of the name and no luck. 309 dollars wasted. Is this a scam?

I so wish I had read these reviews before using LegalZoom again. Over the years their fees have gone up along with their colossal incompetence. I've created three LLC's and two wills with them but never, never again.

Do not waste your time and money with LegalZoom. I set up an LLC and eventually needed executed a Standard Company Dissolution. I was told it would take 30 days and we are now going into the 7th month! The lack of communication and follow through is remarkable. In addition to dragging out simple set of tasks they require you continue paying a Registered Agent Service fee. The quote of $600.00 to execute a Standard Company Dissolution is now at $1600.00 - I don't mind paying extra and required fees but that should be stated in advance. I have no idea when they are going to complete this as each conversation I have with customer service leads me to believe it will be a week. April 2nd I spoke with a CS rep who told me my faxed paperwork was readable and they would send it off to finalize and today when I logged into my account I see Action Required. The new CS rep tells me they don't have the fax. HOW?

I signed up for LegalZoom to be my registered agent. It's a yearly agreement and I can cancel before the one year term. I called LegalZoom to cancel before the term starts again, and LegalZoom said that as soon as they received the notification from Secretary of State, it will be automatically canceled. So, 3 months passed and I got a bill from my credit card company. LegalZoom charged my credit card over $ 400.00 without my knowledge. Never got a receipt from them, and charge my credit card on file which is expired. I called my credit card company, and it's still under investigation. My message to everybody is to beware of LegalZoom. They are not trustworthy. Even your card is expired LegalZoom can still charge your card.

I am writing this review to not only warn fellow business owners but to also hopefully get the attention of the LegalZoom management team. My experience began years ago when I decided to have LegalZoom serve as my registered agent. First go around, there were no issues. Second was a completely different story. It started in the sales department with a guy named Brian. Great sales person, the most horrific customer service person I have ever dealt with.

I have been with LegalZoom since 2015. And I would not advise anyone to have business with them. I owe money to the state now, due to the negligence of LegalZoom not filing the proper annual reports from 2016 to 2018. However, LegalZoom has taken money out of my account each year for these and reports, and even with the payment history of proof that I do have they have refused to refund me my money or to comply with the North Carolina state laws in order to reinstate my business name. Because of them I now owe the state of North Carolina $700 plus a reinstatement fee in order for my business name to be back in good standings. The only thing that LegalZoom offered at this point was a refund for the year of 2018.

Well I am writing this on the verge of tears because I am so incredibly frustrated with this company. They have cost me $800 in fees that I will need to pay due to major incompetence on their part. (Not filing an important document.) Not only are they in error, but I can not speak directly with anyone who is responsible for this error. I have made multiple attempts to email customer service with absolutely no response. It is extremely difficult to reach anyone by phone and when I finally do, they have no authority to assist me with my account. All they can do is read from a script and refuse to transfer me to anyone who can help. I have never been so lied to and disrespected by any business in my life. I am not exaggerating. This is the worst customer service that I have ever experienced. Please if you value your sanity and hard earned money, avoid this horrible company.

I went to Legal Zoom to get a DBA for my personal business. I started the process in 8/2017. I thought that Legal Zoom would be able to navigate around the requirements with the county etc. I assumed Legal Zoom had a understanding of what would be needed, so I would not waste time going back and forth with any errors on paperwork.

I have been calling customer care for 2 weeks looking for an update on why my DBA application has not been completed yet. LegalZoom submitted it to the SOS back on February 27th! I have been told every day that the paperwork is with the County Clerk's Office and that LegalZoom "Management" contacted the clerk's office to obtain an update on March 27th. It has been 5 business days since, yet there has been no updated and NOBODY from LegalZoom has followed up with the County Clerk's Office since. I have just contacted the clerk's office myself only to find out that they do not have my application and that it was never submitted to them! Can someone PLEASE get a handle on this?!?! I have paid good money for this service, yet Legal Zoom is not holding up your end! Tired of the runaround not to mention delay for my business! You guys seem to be running a clown show over there!

I used the company to start an LLC, thinking it would save me time and be completed quickly especially since I bought the expedited service. It took nearly 5 weeks and in that time frame I was on calls with them for between 7-8 hours, because I kept getting calls saying that the order was placed on hold because they needed more information from me to move forward. When I’d call I get the runaround and no one knew why the order kept getting placed on hold. When the order was finally completed, the site said my order had been shipped (the documents), but when I tracked the package with USPS it said that USPS was waiting for the drop off- the site showed this “pre-shipment” stage for a week. When I finally decided to call, they couldn’t figure out what the hold up was. The company is purely incompetent! The company is a scam! And I blame myself, I should’ve just buckled down and completed this on my own.

OMG Legal Zoom is a scam. I asked them to help me set up my C-corp. It just feels like they take money and then want more money. The experience is confusing, with tons of third party players that don't integrate well. I got ripped off.

I have been using LegalZoom for years and I can tell you that their services have changed and they have become one of the least professional companies that you may want to deal with. We started a new company and used LegalZoom to register and set it up in December 2017. It is March 2018 and nothing has been done they have said the state has delays and every excuse you can imagine. So we went online at LegalZoom today to see where we are. It shows delayed so we call them and they tell us it is delayed at the state and they sent the paperwork to the state on 03/07 and it should take 16 days for delay with state. So we called the state, it was sent back as they put it as a PA and not an INC which is was all the docs say. BTW and the state says you can have it back in 24 hours.

How many times do I have to call LegalZoom. I went to my bank to fax the papers to her and she called today and did not know nothing about a fax. One lawyer called me and I said hello twice and got nothing. I called again today and they said they would connect me to a lawyer, instead I got connected to a rep. I am tired of this junk and I want my money back.

I used LegalZoom in the past for my LLC. After selling business they call and send snail mail 2-3 times a wk. I called multiple times to be removed, but am told I no longer own this company, so I cannot be removed... Well yes... they are correct. The reason I don't want their mail! I have moved (second residential location) and still receive junk mail, all that say late payment, or bill due. But mail is for signing up again. As a joke I have returned approximately a dozen pieces of mail, and wrote on the back as if they are my pen pal. Unless you FOREVER want to be contacted by them, stay far away. I honestly do not know of any other options besides collecting their harassing trash, or taking legal action.

I have in the past used LegalZoom for various entities, but I would definitely NOT recommend them anymore. They entice you to pay more for expedited service, and then just take their time and don't deliver as promised. In my opinion, LegalZoom is a huge scam. I recently wanted to use their services to set up a non-profit organization, and agreed to pay $459 for expedited service.

I spent extra for a gold account to create an LLC in 7-10 days. I have been unable to contact anyone by email or phone. Their site keeps making me reset my password to get into my account. When I reset it, it work once and then I can't get in again. I sent them email and they state they will get back to me within two business days. And then I get another email asking me to contact them, I have been trying to completely cancel my account but there is no way to cancel within the account and when I send them email to cancel - they send me an email that they will contact me in 2 business days. And it keeps repeating. I can't get through on the phone as the wait time is always over an hour on weekdays and they are closed on the weekends. I am completely dissatisfied and have been totally ripped off.

I am going on 4 months of dealing with getting a simple last will and trust. It is almost impossible to get a hold of anyone without having to wait an hour, they constantly put your order on hold and then do not let you know what you need unless you call them. Then when you do get to talk with someone they can't help you because they cannot give legal advice. I have scheduled attorney appointments, which I had to wait 2 weeks for the first time because they are only available from 2-5.

I ordered a simple incorporation. It took them 2 months to get me a document that should have taken them 5 mins to get to me. They'll put your order on hold but never call or email or let you know. You have to check your order online every day to make sure they get things done. I've called them numerous times and still nothing. I've talked to customer service multiple times over the past week and have heard multiple stories. I've tried to request a manager but to no avail. Save yourself the aggravation and hire a local attorney. Spend a little bit more money and save yourself a ton of time and aggravation.

I'M THE WORST AT WRITING REVIEW. 35 days AGO I paid for a gold package so that LLC entity could be form, but what a joke the lack of communication. I was on hold for a hour then got hung up on. Try again. Was on hold for a good 45 minutes, can no one tell me what's going on. Got transfer multiple times from one department to another and that's if someone pick up after you waited so long on hold, and warning horrible classical music. LegalZoom people are so incompetent that it's unbelievable. No words.

We contacted LegalZoom on the urgings of many, to set up an LLC for our Business in California. We have a VRBO short term rental property in Rancho Mirage. We contacted Legal Zoom, discussed the request and responded to all of the questions. We find now, after receiving the paperwork (over a month) we cannot use an LLC as the house is mortgaged and an LLC cannot be binding or used for this situation. We are stuck with over 300 bucks of worthless documents. When we called today we were advised we could contact the State where it is filed (we have not signed the documents sent to us) but that will cost us as well. I am not happy. I feel RIPPED off. No recourse? We called them to get guidance and get this done. That is why they are called "LegalZoom."

Oh boy, where do I begin? This absolute scam of a company should close its doors. The amount of time I wasted on fixing problems that they caused was much longer than it would have taken to just submit the paperwork myself. I chose LegalZoom because I thought when I signed up for the operating agreement option that I would be getting a custom operating agreement, however, that was not the case. That was my first problem, but just the beginning of the massive headache.

I would like to preface this review by saying I take full blame for misplacing my LegalZoom documents, which were mailed to me 4 years ago when I established my LLC. Because LegalZoom has a "My Documents" section on their website, and because this is 20freaking18, I assumed would always have access to electronic copies of my documents. NOT SO! The individual who opened my business checking account at my credit union was brand new and did not collect all the proper documents. Fast forward years later, and now they are telling me they will close my account if they don't receive a bridge letter, showing my ownership of my LLC as filed with LZ.