LegalZoom Reviews

Hello,

I wouldn't recommend LegalZoom to anyone, especially someone who wants to start an LLC in New York, where a registered agent isn't needed. LegalZoom haven't done anything for me except collecting payments. The process to change registered agent with LegalZoom was almost impossible and it was very obvious that they just want to "keep you" in their payment service. Don't use if not ABSOLUTELY necessary.

I was in the need to dissolve my Company and I was provided by LegalZoom, with a very clear and fast solution. The agent that advised me was very patient in guiding me throughout the whole process, and made sure I understood the process every step of the way. I only had to choose between two packages they offered, that involved everything I needed to worry of to make it happen, and after I made my decision they took it from there.

We used LegalZoom a dozen years ago to set up our living trust and wills. Realizing at lot had changed since then, we are updating it. The process was easy and affordable then, and is still as great today. A rep was available on a Saturday to help me and was very detailed in what we needed to do.

I received an email that my order was complete and my business was now official! Problem was, when I went on my account page, there were no documents to view. I called customer service and that's when I met Horiah. She was the utmost professional, knowledgeable, courteous and patient representative I have had the pleasure of dealing with. While she worked diligently to correct my issue, she downloaded and directly emailed me my documents! She resolved my issue and I can now view, share and print my documents from my LegalZoom account!!! THANK YOU HORIAH!!!! Go Legalzoom!!!

It took awhile to get to the right person to get my issue resolved but everyone was helpful and pleasant. I am still getting my issue resolved but I have confidence that it will be taken care of expeditiously.

Updated on 08/27/2021: The Legalzoom support team does a great job of staying on top of paperwork, updating records and sending notifications and progress of open orders. They have been friendly and helpful each time I spoke with them. No complaints. So far so good. Thanks.

I had the opportunity to speak to Rob ** to create my LLC. It was an easy process and it was even easier because I had someone who was very knowledgeable and has had years of experience doing this. Any question I had he was ready to answer which was absolutely helpful! 5/5!!

Amazing services! My Agent Nathan knew exactly what I needed after listening to my needs and quickly got me everything I needed. I was dreading the day I had to switch from a sole proprietorship to Llc but calling Nathan at Legal Zoom made it so easy and really lifted a huge weight off my chest!

I wanted to update my Will, since it was about 10 years old; however, I could not access my old Will since my email had changed. The Legal zoom representative was very efficient in helping me to change my email and password information so that I could gain access to my current document, as well as finish processing a POA which I had started years ago. Thanks for the help.

I had to apply more then 3 times just to get one email to confirm my agent. First time they never sent the email. Second time they spelled Louisiana wrong. Third time still no email and now I'm on my 4th try. I would have gotten a refund by now but they told me I had to call the state in order to get my money back. Very frustrated customer.

Armando **, is nothing but excellent. Customer service is above par. Handled all my questions in a time manner. Provided information I was not aware of and most importantly, treated me like a human instead of a sale. Much love to this young gentleman.

I needed to obtain a last minute Operating Agreement for my LLC in order to close a loan. I used LegalZoom and set up an expedited order. However, I found out that I would need the document even sooner than what the expedited order would allow. I called and spoke with Jamison LegalZoom and explained the issue, hoping I could just cancel my order for a full refund (as I had found a local attorney who could help). Although Jamison was unable to cancel my order due to the fact it was already almost completed, he was able to come up with an alternate resolution instead. He put an additional rush on my order and obtained approval for him to send me electronic copies of the finalized document once it was complete. Although the hard copies won't be to me in time, the bank will accept the electronic version and I can close the loan, as needed. Thank you again!

I spoke with Tabitha at Legal Zoom today. It is true once again that it is the person with whom you work within a company that determines problem resolution and satisfaction. She resolved several things in my account that had haunted me for well over a year with contact with several other legal zoom employees. In a ten minute phone call, she helped remove all the red exclamation points that really were no longer issues anyway, and issued me a refund when other employees had told me a refund wasn’t possible for many reasons (or excuses). Tabitha is a golden employee there and in my opinion deserves a raise or a promotion, at the very least! Thank you Tabitha!

I called to find out how to add my daughter to the deed and mortgage of my house. I had the will and power of attorney but wanted her name added to the deed and mortgage without any financial or legal burden on her upon my passing. When I called Legal Zoom the representative knew immediately how to guide me through the process. So thankful for him, otherwise I’d have no clue how to do this. I’ll be recommending all my friends and family to use legal zoom.

My experience with Mr. ** establishing the process to initiate the start up of my company was flawless. Mr. ** was extremely professional and understanding of my needs. His knowledge of the products and services were outstanding. He was not pushy on the items in which I was not interested, he just moved on. I greatly appreciated that.

Legal Zoom has allowed one user to combine companies under its profile. We purchased one of these companies and now we cannot separate the ONE company to its own independent account and access history, etc. Instead we may lose our history access, etc. Legal Zoom should not allow multiple accounts under one account (email). Each Corporation, LLC, Sole Proprietor and Non-Profit should have their "OWN" log in, this was you are able to transfer and/or remove owners and partners.

Legal Zoom was very helpful and very knowledgeable. Help me understand the process and was able to answer all my questions in a very professional way. I would recommend this service to anyone. I’m happy with the service.

Just an absolutely fantastic experience from the beginning of the call to the end! All questions were answered and those that couldn’t be the representative (Leonard) researched and provided contact information! Just an absolute excellent experience!!!

This was a very good experience for me. I was at a real deadlock with what to do. It had been months since I received the documents but I never returned them. I thought that I might have to start over completely and pay the fee again. But it wasn't. Also, I thought I would have to pay for a new corporation since it was so long and now I was changing to a new corporation. But again there was no new fee and He was so enjoyable to work with. He was very professional and pleasant. Asked if I needed help with anything else while I was with him and was very polite showing willingness to help more. Great job!!!

I called them to help with an issue I was having in confirming my address while filing for an LLC. The man who helped me was James. He was very friendly yet professional. He took care of my issue and helped me through the rest of the process. His confidence helped me feel confident and comfortable that he could help me. That caused me to realize I made a good choice in using Legal Zoom to help me file my LLC application.

After much research, we chose Legalzoom to do our estate planning. We are sooo glad we did. Of course the price makes it affordable for anyone, but the quality of our final product was amazing. It has been set up very professionally so that questions are asked of you which are the basis of producing the document. You can do it at your leisure and at your computer at home making it easy to pause and get the answers you may need from your filing cabinet. So glad we ultimately chose Legalzoom. I have already recommended it to three of our family and friends.

She told you what you need to know to protect yourself and protect your business when I came to different legalities and taxes .... He gave me information to make sure to ask my accountant about that. With me being new to this kind of stuff I hadn't even thought of

It is difficult for me to single out which customer service representative provided the best customer care because I've discussed a variety of issues with several representatives. I have never been disappointed. Service is always prompt, representatives are knowledgeable and professional. I am pleased I've selected Legal Zoom to handle such personal and potentially stressful matters. You've made what could be a stressful experience, colloquially speaking, a piece of cake.

Not only was it easy, fast, filling it out online. My main concern was to put the co-trust in my son's name because my husband is disabled and not capable of handling a matter like this. The price is right and it allows to do installments! Then they give you the option to download the trust along with paying for a printed copy.

I needed to get LLC status and EIN. I felt very comfortable with this agent and company. Excellent experience. Will continue to come back. Not shady , no pressure, nothing hidden, very professional. Will definitely recommend.

Despite my loud background noise and the poor wifi connection on my end Earl was still able to ensure all my questions were answered promptly. He has Superb communication skills and he was extremely helpful. He is by far the most an amazing agent at LegalZoom.com, Inc.!

I decided to use LegalZoom for my last will, power of attorney and living will. The process was easy. I reached out today to inquire about changes to my documents. The live chat options is a great way to asked questions. Unfortunately, I had to step away and have not been able to get answers. However, I am sure when I log on again the agents will be able to assist.

Amber was extremely knowledgeable and professional! I appreciated their positive and helpful attitude. Amber stayed on the line with me as I finished the process and guided me the whole way through. I'm very grateful for their expertise and excellent customer service!

Joseph at Legal Zoom was able to answer all my questions, and was very professional and personable. He explained everything in layman's terms so I knew exactly what I needed to do to help my friend. I was very impressed.

Dwayne is truly one of a kind. He offers amazing knowledge of the services LegalZoom provides while maintaining a great connection with his customers. He had a great attitude from the second I got connected with him till the very end of our conversation, while constantly making me feel secure with my choice of choosing LegalZoom. Absolutely amazing employee and person!

I’ve been with Legal Zoom for a year and they’ve been nothing less than helpful and understanding I feel like I’m a legit business regardless of my income I know that I can really use my business endeavors knowing Legal Zoom is official!

I have used Legal Zoom for years and refer them to family and friends for llc's and more. Never had any issues that they couldn't resolve. I am grateful that I have an honest and reliable company I and my family can depend on. Great and so patient with customers.

Although much of the process takes place on the portal, the customer service and product knowledge of the account reps was nonpareil. I had some hiccups on the application from my end and their team was patient and assisted me in gathering what was needed to become a tax free entity. 10/10.

I used LegalZoom multiple times with no issue. This time LegalZoom subcontracted my deed document with GoDeeds company. This company is the worst. They never proceeded with my request and keeps asking for the same information. I lost valuable time and now need to get a refund. LegalZoom lost me as a customer.

I just got off the phone with Terri from LegalZoom. There was a hold on my order. Terri was able to explain to me what was needed. She verified all the information & reviewed everything on my order & advised on the next steps. She was quick, thorough, informative, and funny. She was a joy to speak with. Thank you Terri! great job!

I purchased two Last Will & Testament packages for both my husband and myself, but he passed away before he could fill out his forms. I mailed back the blank forms to Legal Zoom for a refund of 98.95. I cannot believe how kind and helpful they were!

As a brand new business owner I really had no idea what I needed to do to get a license. Tracey explained everything to me in a manner that I could understand and every question I asked was answer in a nice and not demeaning way. I definitely recommend LegalZoom for those starting out in a new business.

Great customer service provided by Jordan. I was able to quickly get my issue solved and onto working on my LLC. I can happily say that every time I spoke with a representative of LegalZoom, I have had a great experience.

I would recommend LegalZoom to all who need any kind of a legal document, from your business needs to personal ones. Their agents are very knowledgeable and patient, they will listen to your needs, answer your questions no matter how insignificant they may be. My agent was Selina, and she was awesome! Thanks Selina!!!

I am a senior citizen who needed to make regions to my Trust and Durable Power of Attorney. Everyone I spoke with was very patient, thorough, efficient, and kind. They were very knowledgeable and processed my revisions as needed.

Starting a business can be a daunting task. Michael answered all of my questions, was engaging, and supportive. His knowledge about every aspect of my process and potential needs gave me great confidence moving forward into my new venture!

Very helpful and understanding. Thank you for helping me with the beginning stages of a new career and path in my life. Sara was inspirational to me. She knows her job very well and deserves a better position to help grow Legal Zoom even bigger. She has the potential

My agent Stacy ** had a thorough knowledge of the case and through the whole process managed to calmly and professionally guide me through filling out the form and filing it with State. She was exceptional.

This process was made very pleasing and encouraging by the agent who helped me to get a business license. I was extremely thrilled to take this leap with them. I would recommend them 100 out of 100 times.

Legalzoom is a great service... I been a customer before and have recommended Legalzoom frequently before... I recently resubscribed to annual legal forms again and am looking forward to have it again ...

Taylor presented himself as an extremely helpful customer service professional by actively listening, providing clear and helpful information, and ensuring that all my questions were answered. Thank you.

The agent was very helpful with explaining the documents. I feel that after his help I have a fairly good understanding about what I need to do. Also, he explained that I could call with any questions I have that was very reassuring.

This was my 1st time utilizing this company, when I say excellent that still is not good enough, the young lady who assisted me went into detail pertaining what I needed, by me being new to starting my own business, I contacted the company who I was actually dealing with while speaking with Legal Zoom agent, I cancelled with them and was refunded, I saved over 200 $ with legal zoom.

Inquiring about starting up my LLC. Ran across Legal Zoom. After browsing through the website it was obvious that Legal Zoom was what I was looking for! Great organization and support is priceless!? Worth every penny! The fees are worth the investment so you can use your time to focus on what matters, your business!

Legal Zoom has helped me over the years in making a will and adjusting the will. Today they helped me find a document I purchased from them in 2005. They weren't sure they still had it but I needed a copy and they were able to produce it. I highly recommend Legal Zoom.

Yes I don’t want U.K. but I guess there’s these fraudster here that stolen my trust. Maybe you can help me get them out of here. Back to prison where they belong. They made amendment off my account and trust that I never made. Ricky l ** is the one that did it. I’m mad about it.

Neil was very friendly, Professional, knowledgeable, it was a pleasure doing business with him! Starting your own business is very scary and he was able to make the beginning process of this business a lot more comfortable and understandable to me. Thank you very much Neil!!!

Great customer service received when called on information regarding auto-renewal charges on my account. Customer service representative took the time to explain the charges and service provided for those charges. Very satisfied.

After ten head traumas I confuse easy, have a ton of questions and feel highly sensitive to being interrupted or dismissed. Christian excelled in making me feel comfortable, patiently answered all my questions, listened very well and was beyond my wildest expectations.

Carissa was extremely patient with us during our online session. Up until we spoke to Carissa, we wanted to end our relationship with Legal Zoom. But, Carissa was so pleasant and professional. We will refer others in our industry. Thank you for letting me share my experience.

I was having problems with my login but only because I was using the wrong email. The agent was very patient and nice and walked me through the process and explained all the steps. Thank you for your great customer service.

Everything was very easy to get started. The website is very self explanatory & there are plenty of options to help you with your business needs. The agent Marina was VERY helpful and knowledgeable. I feel very confident and comfortable with using Legal Zoom for my business needs.

I had incorrectly stated my email address - as a result of which my edit process was always thwarted by the return note from LZ not coming back to me - disallowing the completion of the update. We were in a vicious loop! I called into LZ support and was helped by Carmen who tried to implement the correction - but it did not work for the obvious reason . She got me off line - updated and got back to me and helped me reset the correction and had me check over to ensure all was well. All this was done very professionally and politely. Carmen's help is greatly appreciated.

My experience was seamless. I was not hassled or treated like an idiot. Josh was highly respectful of my time and showed genuine interest in ensuring the right documents were filed. What a wonderful experience. I trust Legal Zoom and will return for future services.

I’ve been excited and have planned to launch a nonprofit organization to help benefit youth for a while now. Doing research on my own, I was contemplating between personally executing all steps or getting support from professionals. O’Neal at Legal Zoom did an awesome job listening & answering all my questions. Our conversation left me feeling extremely happy and confident in our decision. Thanks again! Aloha.

It took all of about 15-20 minutes online to get things moving. After I had filed everything I received a call from Ruth located in Austin to ensure my needs were met and I fully understood the process. I was very pleased with her ability to answer my questions and help me with a few other things I needed to set in motion. I was not put on hold, transferred or redirected for any of it which I felt spoke volumes to her knowledge and the caliber of individuals they have working for you behind the scenes. Very impressed overall so far.

My experience with Legal Zoom was awesome. Jordan was kind and courteous and professional. He was knowledgeable of the product I was asking for and took me right to it, and didn’t waste my time. Great Customer Service!

Am I a new business owner thanks to Legal Zoom. So far everything has been great. I am starting my business in music production and now I am in charge of my future. The online login is straight to the point and very easy to understand. All of this makes becoming a business owner less stressful and makes it easier to focus on the income.

In the process of transferring our house deed to our trust and the transfer document need a correction. The agent understood the issue and connected me with the appropriate staff to make the correction. The correction was made and the corrected document was emailed to me within minutes of my request.

My experience was very helpful and give me a better understanding of the whole process... So now I feel much better about using this platform and all the advantages that come with being part of the LegalZoom...

My experience was great. Rob made sure I was well informed especially being I had several questions. Each question was answered with patience and kindness. I would recommend this company to anyone looking for services that they offer. Thanks again Rob with LegalZoom.

I was wary of using Legalzoom instead of a law firm, but I am SO glad I did. The reps were knowledgeable and nice, my lawyer was excellent, and best of all it was EASY and a BARGAIN. I am going to recommend Legalzoom to everyone. I never had to leave home and got everything I needed.

Dr. LaTonya **

The quality of the will documents was first class. After consultation with a lawyer referred by Legal Zoom, my husband and I decided to revise the portion of the will having to do with trusts. On the Zoom mobile app I only had access to pdf files which I couldn't revise. I called Customer Service and Richard walked me through the revision of my will on LegalZoom.com. He was amazing. I actually had a great time going thru the will questionnaire with Richard. I highly recommend Legal Zoom for your Will and Testament.

Affordable and efficient legal support service for personal estate planning and Last Will and Testament development. Many of their documents require local notary services that can be a problem if the local attorney was not involved in developing the document. I recommend that Legal Zoom develop attorney referrals in each state to support their document development and plan execution.

My main contact for account was Aveline, she was very detailed in going through each step of the process for helping me walk through any questions, and additional details in regards to my filing. Every step in the process she she informed me of other services provided by LegalZoom. But this information Felt very genuine to what my business needed for filing and future reference. She did not go out of her way just to sell me on additional services, but rather listened to my needs, and inquiries and provided solutions for my business.

I used Legal Zoom to get my husband set up with an LLC as he is an independent contractor. They are reasonably priced, and they walk you through every step of the way. If there is a problem, they promptly let you know so you can follow up and get everything set up properly. This is not my first time using Legal Zoom, and they have always been professional, courteous, and thorough.

Purchasing this document from Legal Zoom is very beneficial and convenient. The services are not time consuming. Step by step instructions and a legal team are included to complete the documents according to State regulations.

After joining LegalZoom as a client, I was very pleased when I reflected on the tone and the professionalism of the LegalZoom employee helping me on the other end of the phone line. When I compare that with the previous legal insurance company I had, well, there was no comparison. The answers I got were clear, and the assistance got me through the process to a membership; I really appreciated the no- drama, no-difficulty experience!

The agent I spoke to today, Selena was so professional, helpful and extremely friendly! She should be training others on how to answer the phone and answer questions properly as well as her customer service!

They did everything they said they were going to do so far. The majority of the people I interacted with were extremely courteous and professional. Guy Jen that I spoke with today was particularly impressionable. He had a very nice sense of humor which can make your day if you’re having a stressful one. I’ve chose the full service package. They did everything including having them call you to set up your bank account. They send you a company. It’s a separate charge to do the publishing of your company which can be tedious. I did it myself with a previous company so it was a one stop shop.

I recently started my own business and needed to figure out how to obtain an LLC. They walk you through the whole process and if you're unsure of something their staff is very helpful. I've had to call a few times and each person has been extremely helpful. I would definitely use them again.

While your representatives were courteous and professional my experience over the past couple of days has been frustrating and a waste of my time. I spent over 4 hours on hold and was never picked up when I was told the wait time would be considerably less. My son and myself have used your services 4 times over the years for starting up businesses and creating a Trust for myself. The past days have been extremely frustration and disappointing to say the very least.

LegalZoom helps me in getting my corporation and if any problem they do fix it really quick, best no easiest way rather than calling Secretary of State and all legal calls and stand in line, I would recommend legal zoom to anybody.. Thank you legal zoom.

From the moment I went onto Legal Zoom it has been simplified and easy to read and follow the contents therein. There is a high call volume however the wait is well worth it. The agents are educated, professional and speedy in finding information out and getting your answers to you. ID recommend Legal Zoom to anyone looking a business or nonprofit.

Legal zoom promised quick turn around time for filing paperwork by buying their express gold package. However conveniently there was an error while filing my articles. That will now take more time to fix after a month of waiting for the initial order to be completed. Every time I call customer service, which I only do because they keep notifying me to contact them regarding my order status, it's the same error but different solutions to the error. None of the associates are on the same page. This was a horrible experience.

I called the LegalZoom number to ask a few questions about making a last will. Then I checked the sample they had for available and then called to ask a couple of questions. The questions were answered and I was satisfied with the answers. I will probably get started tomorrow.

Jamie was extremely helpful. Tried to find out what was going on with NYS processing. NYS website was down. Jamie pushed the issue through to leadership to find out what is going on. The filing was on 04/15. It has been over 60 days. What is going on with New York State? Pathetic system in place. Hopefully it will be resolved soon.

Our team of Real Estate Investors at BHR are delighted with Mr. ** specialized knowledge! Specifically, the tailored tax advice that meets the needs of our small business was address phenomenally. The consultation was easy and simple to follow -and above all- trustworthy to have someone with vast experience guide us through the process. We covered a variety of important aspects ranging from reliable accounting systems to keep track of expenses to the most up-to-date changes in IRS policies. Highly grateful to have connected with the team at LegalZoom!

On this particular issue, I had to talk to several LegalZoom representatives (4). I was taken aback by just how friendly, knowledgeable, and professional each representative in a row. Four quality customer service experiences in a row from within the same company!? Wow! Kudos to each of the representatives I spoke with. You are each a credit to your employer! And kudos to LegalZoom who has clearly made great customer service one of its benchmarks!

Hi, I signed up for LegalZoom and found it to be easy and affordable. They were able to assist as needed, made a few revisions, but overall I was completely satisfied with the product and service. I would highly recommend this to anyone looking for legal documents around wills and power of attorneys.

LegalZoom is a great place to get all your legal work done for a fraction of the price. Their customer service is top notch with both experienced and educated team members. I recommend to everyone to take advantage of Legal Zoom's great services.

Legal Zoom is there when you need them! They have an excellent customer support staff. Friendly, Kind, and Knowledgeable (can’t emphasize that enough). I have appreciated working with them tremendously! Thanks Legal Zoom for being the business of choice for Alycia 4 America! 2024 Democratic contender!

Tyler was very professional and I feel like he went above and beyond the customer service expectations by providing information necessary in order to get started with my business ventures. I left this conversation feeling motivated with many of my questions answered. I feel like my possibilities are greater.

It was easy, the people were very helpful, it was easy to reach a human representative, that could answer my questions. I appreciated the person to person experience for something as important to me as starting a business. 5 stars from me. Awesome.

I received an email from Legalzoom regarding trademark issue. So I called to have it resolved and received great customer service from one its agents. Legalzoom is the best and I have recommended its services to associates in the past and will continue to do so.

I have experienced a level of Customer Service I feared was long gone. Each and every Legalzoom team member I have had the joy of working with has been knowledgeable, professional, expeditious and extremely patient and kind. I could not have done this without all of you. Myranda...you are a favorite young lady! You all will go far and wide in your chosen career paths! Legalzoom...YOU BUILT AN OUTSTANDING TEAM that you can undoubtedly be most proud of...Thank you all!

Christian was very courteous, professional, and listened to my needs. I was impressed with her listening skills, and responded in clear, concise ways. Christian was clear on the products provided and the cost. I appreciated her help in setting my account, and all the steps necessary to make my experience easier and reducing my stress with the process. Thank you, and I definitely recommend her and Legal Zoom.

I will not use Legal Zoom again. Do not waste your money on the expedited service. I will not waste any more of my time to improve their products or services by getting into the details here because I am disgusted with this company.

I felt very comfortable when speaking with agent from LEGALZOOM, literally took a load off my shoulders! I'm very very happy at this point. I highly recommend anyone who is on the brink of losing their minds because of all of the particulars, call Legal Zoom and your troubles will be over... Kenneth

Called to get a 501C3 and it was explained to me so simple and was able to split up in payments. Then don’t have to worry about doing the taxes or keeping up with the different laws. They will make sure that my business stay in compliance with my State.

LegalZoom agent was very professional, patient and caring throughout the entire end-to-end process. I highly recommend Legal Zoom to anyone who is needing assistance in producing the right legal document at an affordable price.

After spending months on contemplating on how to go about registering a business and wondering if I wanted to do it at all, the universe sent Laura from LegalZoom to be the guiding light for me, she made the process so seamless it made me wonder why I didn't register my company sooner. I am grateful for her encouraging words and professionalism. I will certainly recommend friends and families to her if they ever want to register their company. Thank you Laura!

I had questions while filing my LLC through LegalZoom and was able to find the help I needed quickly. They were very responsive and I couldn't have asked for a better experience. Thank you, LegalZoom! I'll refer my friends and family to you.

LegalZoom's customer service is amazing. Their prices are 1/2 what Attorney's fees are and they are so helpful and kind. Their knowledge of the items they offer is outstanding. They tell you right up front they they can't advise on legal matters, however and attorney will look over your items and let you know if anything is missing. Wonderful.

I called the customer service number due to questions on the various products. I was connected to Ashleigh. She knew the products inside and out and was able to answer all my questions and direct me to the proper area of the site I needed. She has a very pleasant personality and is easy to talk to.

Adam was the Rep who helped me. He answered all my questions and concerns very well and concise so I was able to understand. For the services to be rendered, Legal Zoom is extremely fair! Thank you, Adam!

I have been emailing customer care for weeks with no response. I finally called and they transferred me to the department that is working on my order. They offered to continue to follow up and get back to me. I have been waiting 4 months. I advise calling not emailing.

Terrible company dealings! I have no idea how this company is actually still in business. We paid $440 to lodge a change of name and address for an existing LLC. Couldn't be provided in Docusign (whaaaat?), and once we signed and returned documents we've never heard from them again! I've tried calling (with hour long waits each time), and emailing constantly. You get different people every time that promise to follow up with you and never do. I've emailed the info email and we get zero return responses. I want my money back!!!! How can you treat people like this? This is hard earned money that you're taking without delivering on your promises. Please contact me immediately.

This company was just a life saver. I didn't know how to do anything, it was during the pandemic and they handled everything. Customer Reps are pleasant and extremely knowledgeable. It has just been a pleasant experience for us.

LegalZoom's telephone rep was knowledgeable, had a great attitude, and was patient. I was able to complete the Living Will, Health Directive, and Power of Attorney with confidence with her professional direction.

Dawn was the best. I was dumb dumb and she made me feel at ease. She answered my questions I thought were dumb question and she was very knowledgeable with information and did not mind exposing it 'til I got it.

I have used Legal Zoom a couple of times now and am thoroughly pleased with them. From establishing an LLC to having to make changes to the LLC, they've always been helpful and informative on what I need to do. Would recommend them to anyone requiring legal services.

While reviewing the trust at Legal Zoom before it was mailed out, I realized that a revision needed to be made. I was able to do it via telephone with customer service before it was printed and now it is perfect!

The Agents I spoke with understanding and willing to assist, I receive the assistance that worked best for me at this time. It's something that I have always been surprised at the level of support I have always received.

Error made with Trust in 2006, discovered in 2021 when selling my house. Joey ** is working with me on revoking it & making a new one. He is being extremely professional and courteous and helpful throughout a stressful situation for me.

LegalZoom registered an LLC for me. Everything was done online and professionally. I got all the copies of the paperwork and I already started to use the system where you can log in your minutes of the corporation. So, that is going good. But they are trying to get my EIN number and it has taken more than a month. I need to get that EIN so I can make contact with my suppliers. I also can't move my bank account without that EIN number. They were having some challenges because I'm not an American, so I don't have a Social Security number and not everybody's familiar with the process of applying for the EIN with a foreign business owner.

Jordan from LegalZoom explained the reason an order to initiate a DBA had been put on hold (a possible conflict with a similar name) and gave me the time to come up with alternatives. He double-checked my answers, sent me an email to confirm and also updated my email for future communications. He then explained the process and expected timeline for a DBA application. Overall, he was clear, precise and thorough, making it a stress-free procedure! Thank you!

I had a great time with the process. So glad I joined Legal Zoom and followed up with the agent that helped me. Hopefully once I sign my documents everything can move forward with my account and business. Thanks.

Matthew with LEGAL ZOOM is amazing. His knowledge of the product his professionalism was absolutely outstanding. He was patient in helping me find the right solutions for my company's needs. THANKS FOR ALL YOUR HELP AND SUPPORT. YOU'RE AMAZING. Got it.

Jennah was very kind and professional... Not to Mention Patient. ☺ She answered all my questions with great Concern and Enthusiasm. She helped me understand all my options... I'm Grateful to have spoken to her. ☺

I've been using LegalZoom for several years now. In the past, it has been a lot smoother. But lately, it has not been as smooth. If we got some paperwork that's needed from my side, I could get an email. But then, as far as trying to navigate on the LegalZoom website itself, it’s hard to find out what they’re asking for. I’d be searching and searching, and trying to see what’s needed, instead, I'd have to call in. With the last two, the DBA and the LLC that I had done were delayed a little bit. I had started on the DBA in October and I just finally got that done this year. It was just going back and forth with that. They said they needed three specimens for the DBA and there really wasn’t too much detail on that. I got the email, and then I went to the LegalZoom website but it did not give me anything. Once you go there, it does not say anything about the specimens. There should be more information provided so I could just go ahead and submit it.

I went online at LegalZoom and went through almost like a survey question to come up with what exactly I was looking to do or what type of entity I was looking to set up. It’s pretty simple and I’m adopting the way that it flows or leads you to make the best decision for setting up your organization.

I called. Spoke to rep Bryan who nice and explained he canceled 2 of my services and I wouldn’t be charged, but I still was charged. So I called back and spoke with Janae and she was a rude rep. When I ask to speak to the manager about my transaction and her rudeness, she hung up on me. I will never recommend this company to no one. They are a rip off. They save you credit card on their site with your consent and charge you unnecessary fees.

I wish we would have connected with Nicole at Legalzoom when we first opened our business. She was able to get our LLC set up and inquired about our need for EIN and insurance for our business. Highly recommend!

One of my partners in my start-up found out about LegalZoom, because he knows from a past thing he tried to start. We're still trying to get angel investors, so we've been utilizing it for NDAs. It's super easy. However, a lot of the language in the NDA is very legal-focused. It doesn't explain the purpose thoroughly in layman's terms. We're trying to understand what to set what as, and we were a little confused at the beginning of understanding how long we're protected for. If it was like trying to explain it to a fifth grader, that would be helpful.

Once I started the process, I found it very easy and transparent, so I stayed with LegalZoom. The service has been very thorough and detailed. Whenever I call for assistance, my concerns are addressed immediately.

I thought that LegalZoom was the one that I needed to go to because they've been around for a long time. I contacted them to get an LLC. The process was pretty easy and very user-friendly. I did that online. I then called LegalZoom several times because I'm old and get confused. They were polite and respectful, which is important. It was great. I liked that I don't have to do very much. All I have to do is go to work and they take care of most of it.

I used LegalZoom to establish my LLC and my DBA. The way they had it set up, there was no struggle to sign this and find that. Everything went pretty smoothly. If you're looking to establish your company, LegalZoom is a good way to go. They're very knowledgeable of what they do and they offer other services too.

Setting up LLC, website person recommended LegalZoom. I had a headache dreading what it involved. Mr ** explained everything and made the process so simple. I was so impressed and will recommend Legal Zoom to everyone I know.

LegalZoom has always been very helpful and very Customer Service oriented. Legal Zoom provides a service that is much needed; not to pay high legal fees but also to have option to have phone consultation with lawyer, if needed.

Matt was very easy going and got straight to helping me understand what's needed and what I need to do continue my hard work and effort to starting my business. He made me feel like I was making the right decision which I know I was but it helps to know that there's people out there willing to go the extra mile for your comfort.

Agent was great in asking the questions to ensure the product I purchased was the right one for me, not trying to oversell, but to meet my requirements. Provided all the pros and cons of the different services.

I had LegalZoom register an LLC and it was cool that they did the payment method in three payments. I've been suggesting it to everyone since I've done it. For anyone who's looking to get a business set up easy and hands-free, definitely go with LegalZoom.

Found out middle name was missing and only first and last name were shown. Was given advice about how it could be fixed but would be lengthy to fix if necessary. He has my name page marked the problem as “on the to do list” to change or completely do it over.

I've done everything with LegalZoom from copyright to establishing LLCs and DBAs. I've used them since 2011 and with different companies. Their service is good. The only thing that I've been really waiting for and haven't been able to follow up on is my trademark. And the copyright information seems kinda hard to get ahold of. That aside, customer service is helpful when they can be and when they have the information. Doing business with LegalZoom saved me time.

I set up an LLC with LegalZoom and the process was really simple and very smooth. I typed in all my information on the computer and they checked to make sure the name was available. Everybody seemed knowledgeable about what was going on. They were also helpful and straightforward with everything. So far, I like being able to reach out and having tax experts by my side. I also like being able to get a certain advice about the next moves to make for my business from professionals.

LegalZoom is the best way to go. We used it for an LLC and it was an easy setup. We got everything together in 10, 15 minutes. We did not pay all the money upfront. We paid them in three installments.

Extremely efficient, speedy, confident and professional Legal Specialist who answered my call. Her expertise and confidence made me to trust her service and prompted me to order my LLC Starting process immediately. The best Online Legal Service I have ever received.

I just recently did the will. For some reason, when I submitted that and I printed it out, I didn't see my second daughter in there so I had to amend it. I'll have to take a look, so I can print it out. I also have a few questions and I'm hoping if I call, I can get those answers.

I got an LLC package from LegalZoom and the process was all done online. But I had to keep on calling to get answers to where my paperwork and when the filing was gonna be done. Not only that, it went over 30 days. It wasn’t specified that when filing through the state, it would take extra days above the 30 days. It was confusing and there was no help from any of the people that I called.

I'm happy with LegalZoom. I already opened the account and they made it so much easier for me. I had everything ready in the folder. I didn't need to be worried about it because they did everything and sent it to my house. I only needed to sign, go to the bank, and open the account.

LegalZoom was pretty easy to work with and helpful. I communicated with them online and I didn’t really have any issues. It was a convenient and good way to get all the paperwork together, especially if you're not sure what you need.

I did promissory notes with LegalZoom and I used those. I'm using the company now to put together a will. Their service seems to be adequate.

I licensed my fictitious name through LegalZoom. Now, everything's all set. It was nice and easy. Thank you for the phone call, it's awesome customer service, and I appreciate that.

LegalZoom helped me start a website with my T-shirts. However, navigating through the LegalZoom website was kind of difficult. I still got to figure out some things because it still doesn't say complete on LegalZoom. I write them all the time on the little LegalZoom app but nobody gets back with me.

The most recent interactions were okay. The problem was the wait and the lack of information that I was provided. I had filed for an LLC in December and didn't get the paperwork back until April. I had a delivery date for January. LegalZoom can improve their communication with the customer.

LegalZoom was pretty self-explanatory and easy to use. I got what I wanted out of it. I used it for a last will and testament. That took 15 minutes. The process was all web-based and it seemed fine. I liked that I didn't have to interact with anyone and it was cost-effective.

I started the process online and it took about two to three weeks. LegalZoom gave Bank of America my information so I was able to start a business checking account with them. They were really fast and professional.

I used LegalZoom for another LLC. I did go to the Secretary of State website and you had to print out all these things and fill it out. I didn't know how to do it nor that I know what the legal terms meant. The process for LegalZoom made it easy. They asked me the correct questions and I was able to fill out basic questions without having all the attorney jargons to go with it. It made the process so much easier, just going through that website and completing the information.

I've used LegalZoom to draw up documents, mostly contracts for construction. Everything's laid out for you. You find and use it if you know what you're looking for. I get pretty much everything I need legal-wise and there's not much of a comparable service to them. I didn’t intend on paying for an entire year though. That was kind of a little much of a trick but it doesn't matter. I can still use it again. It works good.

I needed to complete a DBA registration that I began almost exactly 2 years ago, so that I can continue my onboarding process with a company that I am joining. My oversight 2 years ago, did not impact me or my business venture in the interim, but it did help to complete it now, and Yvonne was VERY helpful, with a great sense of humor, in resolving my issue and assisting me with getting on with my life & new career. I highly recommend LegalZoom for your legal AND life needs.

My LLC application was on hold. I tried earlier this week to settle it but it was difficult during working hours. I called today, a Saturday, and within minutes Madison resolved my issue. She was very professional. I appreciated her communicating with me frequently while I was on hold, asking to put me on hold rather than telling me and verifying a callback number in case we were disconnected. I also appreciated her explanation of the process without feeling rushed to get me off the phone. Courteous and professional. Thank you.

Setting up all the information was pretty easy and sending it over was convenient. Also, their rep helped me through some little trouble that I was having. LegalZoom gets the job done.