LegalZoom Reviews

4,880,395reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About LegalZoom

LegalZoom is an online legal service that provides individuals, families and small businesses with a do-it-yourself platform and an independent network of attorneys. Its services are designed to help people start and manage their businesses while protecting their intellectual property.

Pros
  • 30- to 60-day satisfaction guarantee
  • Attorneys with at least five years of experience
  • Affordable packages
Cons
  • Some complaints about billing issues
  • Not ideal for complex legal cases

LegalZoom Reviews

Filter by Rating

  • (1,630)
  • (235)
  • (94)
  • (84)
  • (740)

Popular Mentions

    How do I know I can trust these reviews about LegalZoom?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about LegalZoom?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 11 Reviews 1635 - 1835
    Verified purchase

    Reviewed Feb. 24, 2021

    I used LegalZoom for trademark registration. I've been their customer for a few years already and they're all right.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We deeply respect your positive feedback. Thank you for sharing your experience with us.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Feb. 24, 2021

    I like the website and how that was set up, because it was easy enough to find the information that I needed before I even decided to use the services. It's very user intuitive. Once I went on the website and looked at all of LegalZoom's amenities, I decided to go with them. Communication is great too. I don't have to wait too long to hear back from somebody. It usually takes a day or two, which is good. It’s very overwhelming to start a business, but with LegalZoom, everything is laid out. Everything is there and people are there to help as well.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We deeply respect your positive feedback. Thank you for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed Feb. 23, 2021

    I was a little hesitant to use an online service like LegalZoom in setting up an LLC but I am pleasantly surprised by how professional, courteous and efficient the process has been. I recommend it highly!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We deeply respect your positive feedback. Thank you for sharing your experience with us.

    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed Feb. 23, 2021

    Our company has been using LegalZoom for several years, for RA services. Big mistake. Most recently, we were upcharged over 60% ($399!) without even being notified. We contacted customer service and they were not helpful. Stated we received an email. Unfortunately, not true and we are waiting for proof. We asked about when the price change occurred, they stated 2018, yet we had a normal payments going through ($159) up until 2020. When asked about this discrepancy, they responded saying, "it was probably a glitch". One word. Wow.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We'd like to better serve you. Please share your contact information so we can look into this and resolve it with you. We'd like to see how we can make this right.

    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 23, 2021

    I was told that all I had to do is try to send mail back to the state, but getting my LLC done was a little complicated. It also seemed like LegalZoom added charges than what was discussed prior. It is hard to get ahold of customer service as well, but once I got ahold of them, it wasn’t that long.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We understand your frustration. We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Feb. 23, 2021

    I needed a last will and testament. I'm young so it's gonna be a simple will for now. But other attorneys around us would charge quite a bit, so I was looking for a cost-effective method. With LegalZoom, the cost of estate planning was great. So the price was a big factor in choosing them. The process online was quick and it walked me through everything. It was good.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 23, 2021

    All the information that LegalZoom has provided has been really helpful. It's just that sometimes when I call, I have to wait up to an hour. But when I get in touch with somebody, it’s really good ‘cause they answer all my questions. I received my LLC and they did everything. It seems like it's legit, with the booklet, with all the information, the seal, and everything.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank You!!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 22, 2021

    My experience was nice, professional and accurate. I enjoyed speaking with James ** because he went above and beyond my expectations especially with the pandemic leaving a shortage of staff to handle incoming calls. I am glad he took my call!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We deeply respect your positive feedback. Thank you for sharing your experience with us.

    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed Feb. 22, 2021

    LegalZoom seemed very straightforward and the call that I had with the representative of LegalZoom was helpful in talking me through the process and helping me to select a package. I used them to file for an LLC and my estate service as well as everything that helped me get set up as a registered agent. It's easier to stay on top of business filings. However, the timeline wasn't super clear and that was a little frustrating. For example, I chose the least expensive package. That meant I would have my license back from the state in 30 days.

    It wasn't clear that in addition to those 30 days that LegalZoom would take to process my paperwork, the state would have up to an additional 30 days. So, I didn't realize it would take two months instead of one month to receive my license initially. Those extra days taken by the state were never communicated by LegalZoom. They just said that my order was delayed and I had to reach out to have the rep explain that there were, in fact, an additional number of days the state would take that weren't accounted for in any explanation. Other than that, it's been great.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We deeply respect your positive feedback. Thank you for sharing your experience with us.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 22, 2021

    LegalZoom was the first one that popped out. And then I was looking through it, just to see what it was about. Shortly after that, I got some emails and phone calls. Everybody seemed friendly so I kept it going. I just downloaded the paperwork from the website. Everything went great. I'm very pleased.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 22, 2021

    The process seemed like it was pretty fast and it wasn't too difficult going through the steps. But when I actually started doing everything and paying fees, it took LegalZoom quite a while to get the LLC license to me. I purchased this sometime last year and I just barely got my LLC license about three weeks ago to a month. They kept putting me through the runaround. Every time they said they were gonna send the LLC off, they didn't send it off. I just had to keep calling and doing extra stuff.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We understand your frustration. We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 21, 2021

    I called Legal Zoom with a couple different questions regarding my pending order. Jamiah, the voice on the other end of the line, took my call with the most friendly and upbeat personality that instantly put me at ease as I was a little nervous at the beginning of the call. Jamiah was great. She helped solve my issues, and even guided me through the necessary steps, per my request, to change my entity name myself. Thank you again Jamiah!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We deeply respect your positive feedback. Thank you for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed Feb. 21, 2021

    Would definitely recommend LegalZoom.. Had a great experience learning about how I can best protect my new company. Very easy to Understand Jenny who I talk to and she was very knowledgeable about explaining things to me.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase

    Reviewed Feb. 21, 2021

    I heard about LegalZoom through a previous business that I own. I used it before. It could be better, but they’re okay.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We deeply respect your positive feedback. Thank you for sharing your experience with us.

    Verified purchase
    Customer ServiceOnline & App

    Reviewed Feb. 21, 2021

    LegalZoom's process is easy and convenient. The customer service based on the chat could be a little bit better though. I had questions of when my delivery would be here because it said the documentation would ship on the 19th of February, and I still haven't received it. But working with LegalZoom was very easy. A benefit is getting all my P's and Q's together as far as running my business legally. And between getting the correct paperwork together for the State of New Jersey as well as the government for taxes and doing things the right way, LegalZoom made it easier. On the website, I like the easy access to the documentation and how it's put into different files. Everything's in tabs as far as the legal document. If you open up your document tab, then you're able to go right into, for example, the EIN number for tax reasons or legal paperwork. It makes it simple with the drop-down that you put on your orders.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience.

    Verified purchase
    PriceStaffTransparency

    Reviewed Feb. 21, 2021

    LegalZoom took care of everything I had to do and it wasn’t expensive. However, maybe they could send an update once in a while. It was supposed to take two weeks, but it took more than that. Other than that, everything was all right.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Staff

    Reviewed Feb. 20, 2021

    I did a living Trust through LegalZoom and had never done anything like this before, LegalZoom helped me out step by step and their support team is great! If you are looking to do things Legally by yourself you can't go wrong using LegalZoom, tons of great information and friendly people to help you get it done.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer Service

    Reviewed Feb. 20, 2021

    I heard about LegalZoom from a friend of mine. It was all online. My last thingy with them was they screwed up my paperwork, so I had to call them and redo the paperwork again. And then, my LLC business stuff wasn’t sent to me. But LegalZoom is customer-efficient.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience.

    Verified purchase

    Reviewed Feb. 20, 2021

    The process with LegalZoom took way too long. Somebody dropped the ball somewhere along the line. They should have handled it faster and gotten me my license faster. I missed an opportunity to get a grant that I wanted to get for my business with the coronavirus. I needed my license, and it took so long that I missed that opportunity, so I'm not very happy.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We understand your frustration. We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2021

    The process is easy for me. For now, I'm good because I received my order, but it's not complete yet. I will also try to help another guy and recommended them, but I'm still waiting to finish mine.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Feb. 19, 2021

    I'm a sole owner of a business, but I have a partnership that's a 50-50 with another business organization. They were the one that gave me the option for LegalZoom. But I also know of another business owner that has used them before and he expressed a whole lot of positive reviews when it comes to their services. From what I understand, affordability and the services that they offer are kind of the gold standard. It's the first time I've ever gone through the process of getting the LLC. I don't have a whole lot of reference to know how difficult it would normally be or how difficult it would be to go through another agency, process or another state or country but given the way that it went, the process is difficult in general and timely and has a little bit of expense to it. LegalZoom kind of rolled out the red carpet and made it about as easy and painless as that process probably could be.

    I've had multiple contacts with the people at LegalZoom helping me through the process. I had questions and I called back, and they were easy to get ahold of. The explanation on what it is, what I need to do and what the next step is was very positive. Anytime I had a question or anytime I had a need to know things, I could just pick up the phone and I would reach somebody at LegalZoom who could explain it to me and then tell me what the next steps are.

    What LegalZoom have set up is pretty ideal. I plan on making other changes into the future. I'm waiting to see how this business runs and if it is a successful venture, I have every intention to come back to LegalZoom and do another couple steps with them. Not only was I pleased enough with the process that they produced and the services, but to the degree that I have in mind to use them again for other things that I'd like to do with the business. Adding my wife as an equal partner in it, I know that that was offered, and that is something that they can help me with. When we take that step, that's something that I will definitely be coming back to them for. I'm very pleased with what they offer. They have made it very easy for me to go through the process I went through. So, I would definitely recommend.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2021

    A friend said he worked with LegalZoom before and he liked it. At first, it was great. But then we were getting more fees instead of getting help. They said that the IRS will mail us our EIN number. We've been waiting for that for five months now. We can't even get anything done, but we still have to pay LegalZoom. We can't even do business or make any money right now because we're not official yet. I'm unsatisfied at the moment.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 19, 2021

    It was easy to do the original filing for the sole proprietorship and then I had to go back and redo some of the papers a little. They sent me an email, gave me the phone number to call and it was quick. They also did everything well but it took six months for my last request to get filed and they never gave me a good answer on why it took so long. I don't know if they had to file everything through the state and the county and it took a while, if they were backlogged or they had a COVID infect. Other than communicating better about the delay, everything else went perfectly.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Staff

    Reviewed Feb. 18, 2021

    Needed to revise my order to add me as a contact with my wife as primary. Also needed to adjust representatives so the children were equal. Corey walked me through it and was very pleasant and professional.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 18, 2021

    I had a friend from our church who had worked at LegalZoom for a long time and he had nothing but great things to say about them. So when we needed to create an LLC for something quickly, I thought of trying it out. I gave them some money and did it online. LegalZoom was great. The price point was the most attractive thing and it was as easy as you could make for a very bureaucratic process of starting an LLC. There was still plenty of paperwork, but they got it automated as much as they possibly could.

    The customer service from LegalZoom was exceptional. The wait times on the phone are a little long which may be pandemic-related. But when we got somebody, they were great. They were very responsive and communications were good. Then they sent a little bookshelf packet after we finalized all the documents and our corporate seal. Overall, there were things to improve but it was a really great service.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Feb. 18, 2021

    I used LegalZoom to get a name change. The state of Tennessee changed my name, so I had to go through LegalZoom. They got all the paperwork for me to get it done. For something technical, I don't know anything about that stuff, but they sent step by step on every little thing I needed to do. If I need a lawyer for anything, they’ll do the heavy lifting. I’m a truck driver. If something happens and I say, “Hey, I need a lawyer to help me deal with this ticket,” they will do the hard part. They would be like, “Where did you get this ticket? Where did you do this?” I will figure it all out. It wouldn’t be like back and forth and me having to do more work. It would be just 170. It's very reasonable.

    It’s like having a retainer for anything possible. It’s easier to have that where they could use a bigger net than me. When I first tried to get my name changed, I didn’t know what to do. I was calling a hundred places and got a runaround. But with LegalZoom, they took care of everything. Even when I went to Kentucky to get my name changed, I called them. I said, “I got this form.” They said, “Read the form to me.” “It’s 209.” “Oh, yeah. That’s the right one.” It’s not like every state has the same form. They did it all, and they separated it all, and they explained everything. So, it shocked me that a lot more people don't use them.

    I just wish their website was more user-friendly. With stuff that needs upload or use, it was just easier to call some days because it just wouldn't work. Once I needed to change a form to give my original name and then send my new name, it just wouldn't upload. Things couldn't go. I had to call somebody. He was like, “Hold on, I should do it for you.” He walked completely through the whole thing with me and did it. I was like, “Why do you guys even have a website? You send emails that say, ‘Change this part. We need you to check this out.’ And it just didn’t work.”

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience.

    Verified purchase

    Reviewed Feb. 18, 2021

    I had LegalZoom do a power of attorney with my mother and then wills and power of attorney with my wife and I. The process was very easy to do. It didn’t require going to an attorney's office to get it done. This is my second experience with LegalZoom and so far, it's been a good experience.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 17, 2021

    Legalzoom has great service and it’s very convenient. The most communication I had with them is through email. I haven't needed much communication so far, but I see that everything is accessible and that they're willing to get in contact me with any kind of way. I made one phone call to them and they helped me out. They were kind too. I feel that the chat is always available to be used as well. This is my second time using them. So far, so good. I enjoy using it. They always get back to me with information that is needed and required.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    TransparencyValue

    Reviewed Feb. 17, 2021

    The service from LegalZoom was a good bang for the buck. I did the LLC at the beginning of the year. The process was easy. I like the constant updates that they're giving me and letting me know that things are due and having to do with taxes.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Staff

    Reviewed Feb. 17, 2021

    The process with LegalZoom was kinda easy. There are some of the stuff I didn’t understand, but I just gotta Google. It’ll explain it. I had a live representative talked to me. It was helpful on that side. Everybody was nice and concerned.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Staff

    Reviewed Feb. 15, 2021

    I applied for a LLC which was handled by Haley L in a professional manner. The conversations were friendly and informative toward actually using Legalzoom. The process was surprising very easy. The EIN number arrived in a very short time.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 14, 2021

    I had a question about adding another property to my LLC and Tiffany said I should schedule an appointment with a LegalZoom attorney. She was a great help, even walking me through the prompts on the screen to set up my appointment.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 14, 2021

    Carlos took the time to describe each package to me and also told me of the pros and cons of taking each package. He also told me of the ways to save. I think that LegalZoom should duplicate him. The kind of customer service I received today is becoming extinct. Good job Carlos and LegalZoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience.

    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Feb. 14, 2021

    Susan was great for two reasons. One was that she was able to fix my issue and make me more knowledgeable, but the second reason was that she was able to do so in a way that was relatable and yet humble. Because of all this I feel that if I were confused or stuck in the future, I would be glad to have her help me.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 13, 2021

    I called Legal Zoom today to see how much longer it would take to get our Living Trust for my mother. Richard answered the line and he was friendly and funny. He gave me a number to the place where the Deed was being sent. I was thankful to know that we could call a legal representative when we were ready. Thanks so much. Michaela

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 13, 2021

    Riley was knowledgeable, listened carefully to my needs and recommended a course of action that ultimately led to the best decision for my circumstances. He also had great follow up and made sure I was completely satisfied before purchasing the product. Fantastic service and a job well done!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Feb. 13, 2021

    I needed to amend my living trust and I wanted to know how much it would cost. The customer service rep suggested that I also get the POA and a Living Will, which I knew I needed. She guided me to a package that you offered which had POAs, Living Will, and Trust Amendment in it, for a bundled, discounted price. I am very happy with her patience and help.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Staff

    Reviewed Feb. 13, 2021

    LegalZoom agent was very nice and helpful. She answered all my questions clearly and she also gave me some additional information I wasn't aware of. I am very happy conducting business with LegalZoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Staff

    Reviewed Feb. 12, 2021

    I contacted Legal Zoom to assist me in starting a new business. My experience was great. All my questions and concerns were met with professional customer care. I would recommend Legal Zoom to anyone in need of legal advice.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Staff

    Reviewed Feb. 12, 2021

    LegalZoom has great services and knowledgeable reps that help provide the necessary insight to get your business needs met. Very professional and great service. We’re looking forward to our ongoing and continued partnership utilizing their services!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 12, 2021

    I have used this service over the past 20 or so with success. Now that the 3 seniors (mom, aunt and uncle) have passed on, I am in my early 70's and am using this service and its products that I trust for myself as well.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed Feb. 11, 2021

    I opened a business account yesterday and only take few minutes, the website was very easy to navigate and understand. I had a problem processing the information and a customer agent call to help me, she was great, fast and efficient. I had everything done in less than 30 minutes. I hope everything go smoothly and I get my business set up in less than 10 business days. Thank you!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Feb. 10, 2021

    When adjusting our operating agreement, the whole process was made extremely easy with our representative Riley. He was very knowledgeable on the process and helped us to make sure we didn't miss anything. We were able to take care of everything we needed to in one call with minimal follow-up on my end afterward. I thought it was going to be a long and complicated process, but Riley made it so much easier!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 10, 2021

    Quick and easy to get my estate plan done and great help with revisions. I would suggest using this product for those whom are in need of family planning but just cannot seem to get the time to see an actual lawyer.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 10, 2021

    Our customer service agent, Richard, was one of the best representatives I've dealt with in a long time. He was incredibly knowledgeable, extremely professional and a very kind person. Add to that a sense of humor and you have the definition of great customer service.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Staff

    Reviewed Feb. 9, 2021

    Oftentimes legal matters are challenging and intimidating for laypeople. My representative, Patti help to allay my fears of being a legal novice. She patiently guided me through the process and never disparaged my obvious lack of legalese. I had been reluctant to complete my transaction for fear of not being able to precisely express what I desired. Patti eased me through the process and created a loyal and very satisfied customer.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    StaffTransparency

    Reviewed Feb. 9, 2021

    Needed to update our policy-- The folks at LegalZoom were very helpful, professional, friendly and knowledgeable. Thank You LegalZoom for making this experience hassle-free... We have used LegalZoom since 2014 and could not be more pleased.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 9, 2021

    I spoke with a representative by the name of Jordan, who was very helpful and handled my issue in such a timely manner. He made sure to go over everything with me and asked if I needed anything else before we ended our call.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 8, 2021

    Hello my name is Monique **, I was referred by a friend to conduct my business with Legal Zoom, and I'm glad that I did, My agent was Julia, and I told her of my needs, as well as my concerns, and she took care of things from that point on.. All I had to do was answer a few questions, and here I am.. Everything went smooth with no problems, and I didn't have to do anything, but wait on my paper to arrive to me, Julia was very thorough with going over my account in showing me what I needed to know.. Thanks again, Julia.... Mrs. Monique J.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Staff

    Reviewed Feb. 6, 2021

    Michael, LegalZoom agent who served me today, listened to me very patiently and attentively and spoke back to me in a very respectful manner. He helped a great deal in making our encounter to be very cordial and productive without any reasons for regrets. I would very gladly and without hesitation recommend Michael and the LegalZoom company to as many of my friends who might benefit from their service. Excellent!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Staff

    Reviewed Feb. 6, 2021

    Ashley was very helpful and detailed when going over my order. She made it very comfortable, she made sure that all the info was correct and ask if I had any more questions or concerns. She even told me to enjoy my weekend???. She was great.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Customer ServiceStaffRates

    Reviewed Jan. 20, 2021

    I was on the LegalZoom website forming a LLC. The computer was not responding properly so I called support for help. The agent was rude and condescending. I remarked that I normally use an attorney but thought this might be quicker and easier. He said 'if you have an attorney, why are you calling us?' rather than try to gain my business or solve my computer problem. I asked for a supervisor, and he hung up on me. I called back and escalated, and followed up with a number of emails trying to get satisfaction. I came to the conclusion after numerous attempts that Legal Zoom simply doesn't care. If the technology works for you - great - if it doesn't, they really could care less and have no interest in helping. RUN!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We understand your frustration. We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Customer ServicePriceRefunds & PayoutsStaffBilling

    Reviewed Jan. 5, 2021

    I dissolved my LLC but Legalzoom charged me $249 to automatically renew registered agent service but I never agreed to auto renewal. Customer service refused to do a refund. I contacted customer service via online messaging because I could not reach anybody by calling. They refused to issue a refund and told me I elected to have this service when I filled out my questionnaire, which is completely false. There was no mention of giving LegalZoom authorization to automatically charge my credit card to renew my registered service agent or an additional charge of $249.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We understand your frustration. We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsBilling

    Reviewed Dec. 31, 2020

    In December of 2019 I submitted a request to Legal Zoom to dissolve the entity I had set up using their service. On 11-Jan-2020 I received a response stating my RA services and Legal Forms was being processed and would not renew, but then there were delays. Due to the nature of 2020 I did not contest the slowness of their finalization of the request, although Legal Zoom promises 20-35 day processing.

    On 15-Jun-2020 they charged the credit card I had on file $399 for a 1-year RA subscription renewal. When I inquired about the delay and unauthorized charge they promised a partial refund of the $399 once the dissolution was final. In August 2020 they stated they could not refund back to my card on file (I don't know why) and requested that I provide them contact information for a paper check. I did so immediately and then all correspondence from them ceased. I have repeatedly sent emails and also tried to call but cannot get through. I have a very long list of correspondence that is mostly one-sided due to their lack of any response whatsoever. Obviously, I will not be doing any business again with Legal Zoom. Thank you.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We understand your frustration. We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Customer ServiceContract & TermsPriceStaffBilling

    Reviewed Nov. 25, 2020

    I wanted an S-Corp and selected this and add-ons related to it and paid online but the corporation never materialized and they still charged me for it and the add-ons like Registered Agent, Total Compliance, and Tax filings. They make it impossible to cancel or speak to a real person and hold times for their customer service line are over an hour. Tried to dispute through credit card and LZC fought it. Disgusted by their "service."

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Marissa, we're disappointed to hear about your experience. An agent on our escalations team will be reviewing your account history to find a resolution here and we will reach out to you directly on this.

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 17, 2020

    The agents who answer the phone are inconsistent with their knowledge about the process. I paid for filing a 501C tax exempt. The agents hung up the phone on me when I asked questions they would not answer. I asked to speak to someone who could answer my questions, they said that the team who completes the form are not allowed to talk to clients. I asked for a supervisor to help, they blocked and said someone will call me back in 48 hours, no one did. I asked them to give an attorney access to my application, the agent said it was done but when I had the appointment with the attorney, he did not have access. When I completed the form and I wanted to make corrections, they said that I could not and would have to wait 10-14 business days for someone to contact me!

    This has been a very frustrating experience and I am hoping they will eventually be able to file appropriately. They should clearly disclose every step of their process before unwary clients like me sign on. This has and continues to be a harrowing experience. I had to learn quickly to prevent them from sinking my project. For example, I independently found out that an EIN number and a fully registered corporation was required to complete the 501C application. You would think this was basic fundamental information but the Legal zoom agents were making me complete an application without EIN no. and a fully registered company and I had to push back. I am very disappointed in the lack of professionalism, the lack of knowledge and the disorganization and ineptness of the Legal zoom process.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Dotun, we hate to hear that you've had a confusing experience. An agent on our escalations team will be reviewing your order and reaching out to you directly to resolve any remaining concerns.

    Verified purchase
    Customer ServiceFollow-Through

    Reviewed Nov. 4, 2020

    The software for the Living Trust contains bugs that are potential fatal flaws. The entries in the questionnaire boxes are not accurately transferred to the printed document. Consecutive capital letters, such as common two-letter state abbreviations or acronyms for names of companies ("BBVA Continental", TD Ameritrade), cannot be entered correctly. The second and subsequent majuscule letters are written as minuscule. Response time for written inquiries is not one day, as promised, but can exceed three days, if a response is received at all.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi there, thank you for your feedback on our Living Trust product. We're working to make improvements on our experience and take your comments to heart. An agent will be reviewing your order and will follow up with you directly to see if there is anything else we can do to assist you.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 4, 2020

    I'm satisfied with LegalZoom. They're fast and provide good service, so we're happy.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Online & AppStaff

    Reviewed Oct. 30, 2020

    My father told me that he had used Legal Zoom before and that it was a good choice that he made. I tried them out for an LLC and a business license. and their website was straightforward. I got my stuff done with them within a very reasonable time. It's a good service and they were good at helping me out.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jaylin, thanks for taking the time to give us some positive feedback. If there is anything else we can help with, please let us know!

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 29, 2020

    Last month, I formed my LLC. LegalZoom was straightforward. I went on, put in my info, waited a few days and got my LLC, so I'm happy. They also offered the option to pay half now and pay half later. That was a big incentive and I know that's is a big deal for a lot of people right now. I can put some money towards some other things getting started and then pay it off later. I'm thinking about using them again for another business I'm thinking to form shortly. With LegalZoom, I can find the documents that I need after the fact, like my articles of organization or anything that I need to pull up for my bank account and things of that nature. It's very easy to go right to that one screen and print out my paperwork.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Marquita, thank you so much for leaving us some positive feedback. We're so glad to hear that everything went smoothly and we look forward to supporting you as your business grows.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 28, 2020

    LegalZoom is highly recommended and they have a legal guy to help. It's cool and I am using it for an LLC. It’s working and it’s pretty quick. The process is easy.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jamie, thank you for letting us know that you're happy with our services. If there is anything else that we can do to help you out as your business grows, please let us know.

    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 27, 2020

    I found LegalZoom through my wife. She has a ministry and she used LegalZoom one time so she recommended them. I just had to pay for the LLC and it was done. But I found out later on through my bank that it was something that I could have done with a lot lesser cost. They said they would do it for free, that the same thing that I had done could have got done by me just coming to them. But I got what I paid for and it was very simple. LegalZoom made it very easy for me to apply for LLC and they took care of everything. I’m grateful for that.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Gregory, thank you so much for the time to give us your feedback. We know that you have options for LLC formation, and we appreciate your business. Please let us know if we can help you out with anything else in the future as your business grows.

    Verified purchase
    Customer ServiceStaffResolution

    Reviewed Oct. 26, 2020

    I needed to create an LLC and I already did through LegalZoom's website. When I was setting up online, I accidentally selected economy and some upgraded one. But I called in and the rep helped me sort it out. Overall, good experience.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Tehniat, thank you for letting us know that you had a positive experience. We're here to help if you need anything else in the future.

    Verified purchase
    Online & App

    Reviewed Oct. 25, 2020

    I liked Legal Zoom's presentation through their commercial. I paid the money needed, filled the information needed on their website, and sent my trademark application. Their service was great.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Online & App

    Reviewed Oct. 24, 2020

    I opened an LLC through Legal Zoom without having to do it myself. Their service was straightforward. Their website worked as it was supposed to which was nice.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed Oct. 23, 2020

    My brother told me about Legal Zoom. I and some people who were part of an LLC with me decided they were the best option to go with. Using their service was pretty easy. Everything was a waiting process. Their site was helpful. It was easy to use and it was so step-by-step.

    Thanks for your vote!
    Customer ServiceContract & TermsPriceRefunds & Payouts

    Reviewed Oct. 22, 2020

    I had an account with LegalZoom to start my own business. Every 3 days they would email me. Request the same information. I reviewed the information 4 times with 4 different people. I send all required docs, and verified they had them all. Then they sent me to do state paperwork that was part of my account order costing me out of pocket funds. I finally had to process my own state and federal paperwork, 30 days with legal zoom nothing filed. 30 minutes after canceling legal zoom all paperwork filed by me. They are a bunch of idiots.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Bruce, we're sorry to hear that we did not meet your expectations and that there were miscommunications on your order. We appreciate that candid feedback and wish you the best as you grow your business.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 22, 2020

    Everybody at LegalZoom has messaged me and emailed me back as I needed help. There were a few different things that I had them do and have not switched or gone anywhere else because I have absolutely no complaints. Somebody referred me to them and there has been nothing, this far, that has made me regret choosing them. They have done well by me.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Samantha, we're happy to hear about your positive experience with us. Thank you for taking the time to leave us a review. If there is anything else you need in the future, please let us know how we can help.

    Customer ServicePriceRefunds & PayoutsStaffTransparency

    Reviewed Oct. 21, 2020

    Updated on 12/20/2020: PART 2 - I spoke with Rachel from LegalZoom but, the service did not fulfill my request, and I dissolve the entity created by LegalZoom. I thought I would get a refund back for the main purchase but did not. The money spent was a waste, I appreciate Rachel effort but, my service was not fulfilled. I recommend using another service that cost cheaper. Business Formation is easy to do.

    -S

    Original Review: The nightmare started when I signed up on LegalZoom on Thursday, I told them I needed a LLC in Delaware that does business Florida, customer service told me to create LLC and a corporation (which I didn't, needed a foreign LLC instead), total for both at the time was $1156, and then a hold on account, call them 5x on Friday to remove the hold due to name reservation (I own the name reservation) they told me to send the document to bzsuport@legalzoom.com and I did.

    Then on Monday, same hold, call them 3x, they told me to cancel the name reservation (which cost $75 with the state) and a issue with registered agent came up (I think it was made up to use them instead), to avoid a delay and have a peace of mind (which I didn't get), I used them as registered agent (+$159 per) for both entities, they files the entities for both which is still on-going. Then another charge of +$159 (register agent) was added to my card which I thought they had a flat fee guess not. Right now, I’ve spend $1474 on two entities and two registered agent I didn’t need. Customer service has poor knowledge of the process. I'm not satisfied with their service. I regret using them but I have to cause I've already paid. Currently, my documents are sent to secretary of state. Please do yourself a favor and use a different service. You will save the time and energy by not using legalzoom. God bless.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Shub,

    We're concerned to hear about your confusing experience with us and we apologize that we weren't able to provide you with peace of mind. A member of our escalations team will be reviewing your order to understand what happened and will be in touch to answer any follow up questions.

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Oct. 21, 2020

    I was trying to start my business through the Secretary of the State of Texas and it seemed like every link I clicked to take a step forward, I kept going two steps backwards. So, instead of me getting stressed out and drinking Hennessy, I just went to Legal Zoom and let them do the work. Everything went well until they forgot to send in my EIN number. So, I had to pay for that and now I have to do my EIN on my own anyway. Even so, LegalZoom made me comfortable. They answered my questions and guided me in the right direction. Overall, everything went well.

    Thanks for your vote!
    Customer ServicePricePunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed Oct. 20, 2020

    Although the price of setting up a trust might be much lower than hiring an attorney yourself, the level of the customer service you receive is so poor that I wish there was a way to give them negative 5! Company's website is not user friendly, staff are not knowledgeable and, it will take at least 45 minutes to talk to someone over the phone. I had several incidents that I waited to talk to someone for 50 minutes but once I got to talk to a member of the customer service, he or she was not able to answer my question so she asked me to wait so I could be transferred to someone else but I got disconnected. Their phone system is also set up poorly. I do not recommend this company at all!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom
    Hi Farshid,

    We're so sorry to hear about your frustrating experience with us and we regret to hear that there were communication issues. A member of our escalations team will be reviewing your order to understand what happened and will be reaching out to you.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 20, 2020

    I've used LegalZoom before. Recently, I incorporated a company through them. For most people, if they have the time to wait for them, LegalZoom's fine. But if you're in a rush or if you need something, I wouldn't go to them. It just takes too long, like I was really waiting for more than a month. I just had to go and do the paperwork for myself to get the stuff like EIN number and making sure that I was filed with the state and a whole bunch of other things that I paid them to do.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Scott, we're sorry to hear about delays and miscommunications with your order. A member of our escalations team will be reaching out to you so that we can resolve any remaining issues.

    Verified purchase

    Reviewed Oct. 19, 2020

    A friend of mine recommended LegalZoom. I formed an LLC. I got a tax BIN. Someone from 1-800Accountant which partners with Legal Zoom reached out to me for a free consultation and that went quite well. Our experience with LegalZoom was very good.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We deeply respect your positive feedback. Thank you for sharing your experience with us.

    Verified purchase
    Customer Service

    Reviewed Oct. 18, 2020

    I have a friend that started her LLC through LegalZoom. She gave me a great review, said it was easy. The people were easy to talk to, they tell you everything you need to know. So that's when I gave LegalZoom a call. It was perfect. I love that everything I needed to know was right in front of me.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We deeply respect your positive feedback. Thank you for sharing your experience with us.

    Verified purchase
    Price

    Reviewed Oct. 17, 2020

    I used LegalZoom. I made some changes to my will and I haven't heard back from them as far as whether or not it's ready to print. But other than that, it's been good. I've done it all online and it seems efficient. It's also cost-effective and got what I needed.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Staff

    Reviewed Oct. 16, 2020

    I used LegalZoom’s services for starting a small LLC. I sat with my accountant and they did it through them. I’ve known the accountant for years and years, and they said that LegalZoom could take care of it without any troubles.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    PricePunctuality & SpeedStaffTransparency

    Reviewed Oct. 15, 2020

    One of my friends who had used LegalZoom referred me to them for business forming. I started September 28th and it's still a work in progress. I'm still waiting for my EIN and publish my company. It is going through as expected and I hope it gets completed this week. There have been a couple of back and forth because I had to set up a few things but they are very good professionals. They know what they're talking about. LegalZoom has a nice website and a good support line. The only thing is the costs were not transparent. A couple of costs came in as a surprise to me.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Purushothama,

    Thank you for taking the time to leave us your feedback. Your LLC is active and your business documents have been sent to you. A member of our escalations team will be reviewing your order and with follow up with you directly to ensure that you have all of the info that you need to move forward in growing your business.

    Verified purchase

    Reviewed Oct. 14, 2020

    I used LegalZoom several years ago when I first did a trademark and I used them recently for the same service. They got the job done and they did great on it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Amber,

    That's great to hear! Thank you for taking the time to let us know you had a positive experience.

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 14, 2020

    My friend started up his business through LegalZoom and he told me about them. Since their pricing wasn't bad, I used them as well for the LLC startup. I've talked to so many people in the past three months that it’s hard to keep track of what's what, but having that legal backing makes things a lot more comfortable. Legalities can cost you a lifetime of issues if not handled properly and it’s one less thing you have to worry about.

    I feel like LegalZoom's service is worth it, but to bring them a whole host of businesses, they should come up with a dashboard specific to the type of business that people are setting up which may give them guidance on what the requirements are for their states. There are a lot of predatory companies out there, so having that guidance to avoid some of these issues would most drastically increase the effectiveness of the business owner, as well as their client base. Other than that, their service made the experience a lot easier than what I heard a lot of people explain they went through when they were starting up their business. And it's affordable for anyone, so it gives hope to the community.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Oct. 13, 2020

    I got a good referral from my friend about LegalZoom. He said he had a good experience. He said it was a smooth transaction getting the LLC from them. And as far as my experience getting my LLC, it was pretty good, pretty simple and straightforward. The only concern I may have was the Articles of Organization. There were some spelling errors on there, but I don’t think it’s a huge deal. It was just minor spelling errors. It wasn't gonna affect the legality of anything. In the beginning of the process when my application was delayed, I was able to speak with somebody. That went smoothly. They ironed it out, they got my business back on track in terms of getting legalized.

    The cost could be a little bit more competitive. As I learned after doing my first LLC, it would have been more time consuming to do it myself. But I would have saved a couple hundred of dollars. I'm paying for the efficiency of it, but my LLC got delayed a little bit so it wasn't as efficient a process as I feel like it would have been. At the same time, they did find that little issue that would have made it a longer process.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Ease of Use

    Reviewed Oct. 13, 2020

    I used LegalZoom's LLC service as I didn't wanna do the paperwork myself. It was easy to navigate the site. The process took an extra two months because I filed for it in July and I'm just getting it now in October.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Joshua, thank you for taking the time to leave us a review. We're glad to hear that you found the process easy. Our records show that we emailed you on September 25th to let you know that your documents were ready for download. If you have any additional questions about your order, please don't hesitate to reach out to us.

    Verified purchase
    Staff

    Reviewed Oct. 12, 2020

    I was online trying to figure out how to buy my own LLC. LegalZoom seemed the most user-friendly, and they had the best reviews. They're user-friendly and the people who work for them are very knowledgeable and professional. I've been with them since about August when I purchased the LLC. They explained everything to me in a good manner. They simplified it to me, and I was able to understand it a lot easier. Everybody that I speak to seems to know exactly what they're talking about.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our services.

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Oct. 12, 2020

    A friend referred me to LegalZoom when I was looking for a trademark attorney. I got a couple of different services through them - trademark, LLC and legal help. I spent like $1,500 on them. I downloaded the app, called the number, spoke to a representative, and the representative did everything. The experience was excellent and the process was awesome. Everything is in a timely fashion and the correspondence is great. Whatever I seemed to miss, they seemed to be on it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Ashante,

    Thank you for taking the time to let us know you're pleased with our work. We wish you the best as you grow your business, and please let us know if there is anything else we can do for you in the future.

    Verified purchase
    TechPriceStaff

    Reviewed Oct. 11, 2020

    LegalZoom is a cheap legal service compared to everything else. I only got reregistered with them just to do a trademark search. It just got complicated so I have to go find another way to do it. I took LegalZoom off, and then every time I go to get help, it seems like I'm blocked. Because LegalZoom has contracts with these other people so they can't help me. In the beginning, LegalZoom was easy to contact. As time went on, it became a little more difficult to get things done. It seemed they kinda went downhill a little bit with the service. I think they’re just getting big. As you get bigger, it's harder to keep quality. But they're a great company.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We'd like to better serve you. Please share your contact information so we can look into this and resolve it with you. We'd like to see how we can make this right.

    Verified purchase
    Ease of Use

    Reviewed Oct. 11, 2020

    I wanted to get my LLC going and I heard about LegalZoom through a friend. The process was fairly easy. The website was simple and easy to navigate. Everything was great. LegalZoom did what they were supposed to do.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Alicia,

    Thanks for taking the time to let us know about your positive experience. We appreciate the feedback! We wish you the best as you grow your business.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 10, 2020

    I used LegalZoom mostly for trademarking and corporate filings. Doing business with them is painless. It’s easy. I can do it when I want to. I don’t have to wait for somebody else. LegalZoom has been good about being proactive and making sure things are followed up with ‘cause there are several steps in the process.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jeff,

    Thanks for taking the time to let us know that you had a great experience with us. If there is anything else that we can help with, please don't hesitate to reach out.

    Verified purchase
    Customer ServicePunctuality & SpeedEase of UseTimeliness

    Reviewed Oct. 10, 2020

    I got an LLC through LegalZoom. It was intuitive in the beginning. But then, when the whole filing thing went through and an issue came up with my paperwork, there was no easy way to figure out what was wrong with the paperwork so I could push it through. Nobody called and reached out. I just got an automatic notification via email saying that I sign in to my account to view the issue. When I did that, the issue was not there. Then the website on my account said to call LegalZoom. I called but then it took me days to get a hold of someone because I wasn't assigned a real live person. Then, I was waiting on hold for a really long time. One day, I waited on hold for an hour and a half and no one picked up. I had to push it to the next day. I don't have an hour and a half to wait on the phone. But once I finally did, it was nice to have it all in one place. Then, they do the next steps, so it keeps it organized.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We'd like to better serve you. Please share your contact information so we can look into this and resolve it with you. We'd like to see how we can make this right.

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Oct. 9, 2020

    I needed to register an LLC and the person that I asked suggested me to use LegalZoom. I didn't need to worry about things like filing papers or documents with them. Recently I canceled one of their services and the guy helped me out with the refund. I appreciate that some of their agents are really helpful and kind.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 9, 2020

    My boyfriend introduced me to LegalZoom and he signed me up. It was quick and easy and that's what I liked about them. Everything came in a envelope and it was very organized and well-written for me to understand. Everything went by smoothly as well. I would definitely recommend them. I just got my sister started with her business with LegalZoom too.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Casandra,

    Thank you for taking the time to leave us a positive review. We appreciate your feedback and thank you for referring our services to others.

    Verified purchase

    Reviewed Oct. 8, 2020

    We started using LegalZoom a long time ago. We heard about them on the internet and we've used them several times. We've always had good experiences with them and we've always been pleased. They made the process easy for everything that we've worked on.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Bridgette,

    Thank you for your positive feedback. Please let us know if there is anything else that we can do for you in the future.

    Verified purchase
    Staff

    Reviewed Oct. 8, 2020

    LegalZoom has been outstanding. I used them for LLC. They've answered all questions that I've had right away or it never took any time to get the question answered. I feel more comfortable just being able to say that I have an LLC and being able to promote my own business is pretty much the best part of it. Everything has been pretty great. I've also recommended some other friends to use LegalZoom as well.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 7, 2020

    I started an LLC through Legal Zoom. With them, I have a feeling of confidence that things are done right. Things are good and I have things under control. It's been a great experience so far.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We deeply respect your positive feedback. Thank you for sharing your experience with us.

    Verified purchase
    PriceRates

    Reviewed Oct. 7, 2020

    LegalZoom filed my LLC for me and they did everything I needed. I chose them because it seemed like an easy process, and the price was good.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Tesha,

    Thanks for your feedback! Please let us know if there is anything that we can help you with in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 6, 2020

    I’m gonna print on shirts in the winter and I wanted to make sure nobody could steal my idea and that everything was licensed. I tried to get my logo patented and LegalZoom did a search for me to make sure I could get it. They were thorough. They called me back ‘cause something was wrong with one of the logos and they walked me through it and we clarified the information. It was a great experience for me. I got more stuff coming down the pipe ‘cause I just opened my clothing line. If I gotta deal with somebody, I'm gonna deal LegalZoom ‘cause they helped me. They made sure I was good.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Samuel,

    Thank you for taking the time to let us know about your experience. We're so glad to hear that everything went smoothly and we look forward to working with you in the future as you grow your business.

    Verified purchase
    Customer ServicePriceStaffBillingTransparency

    Reviewed Oct. 6, 2020

    I needed an updated will, so that my ex-wife didn't get all of my money on the off chance that I died. I did the process primarily online. At one point, I did have a question and kind of got it answered at the same time that the phone was answered. LegalZoom accomplished what I needed and without the astronomical bills that usually an attorney would cost. So it was a win-win situation.

    Thanks for your vote!
    Customer ServiceContract & TermsTechPriceRefunds & PayoutsMaintenanceStaffTransparency

    Reviewed Oct. 5, 2020

    Beware of this company. LegalZoom made a massive error with my paperwork that is costing me thousands of dollars to fix, and they refuse to refund me or help me. I filed for an S-Corp with LegalZoom in January. It cost about $500-$600. By May, they still had not sent my documents to me. Every week or so, I called for an update. The customer service representatives consistently gave me the same response: "That's funny — your case has been put on hold but it doesn't say why. I'll remove the hold and you should have your paperwork sent out in the next week."

    The paperwork did not arrive until mid-May. When it arrived, I discovered that my business had officially existed since January, but, because LegalZoom didn't send me the documents until May I had missed all major federal filing periods by several months, meaning that — as far as the IRS was concerned — my business had broken the law. LegalZoom's advice: "We cannot provide LEGAL help, so please hire an accountant to sort this out for you." I asked for a refund. They said no. I asked again. They refunded me $60 of the over $500 I initially paid them. Since then they have stopped responding to me emails.

    I now have to pay an accountant a couple of thousand dollars to do what LegalZoom promised to do in the first place. I really, really wish I had just filed my business on my own without LegalZoom's "help." My wife recently filed her business. The whole process cost about $100, and (in contrast to LegalZoom's approach) she hasn't violated any federal requirements or filing windows. Avoid them like the plague.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi John,

    We're really disappointed to hear about your experience and we're sorry for the confusion around your order. We appreciate you taking the time to let us know where we missed the mark so that we can understand how we need to improve. A member of our escalations team will be reviewing your order and will reach out to you regarding your experience.

    Verified purchase
    Ease of UseTransparency

    Reviewed Oct. 5, 2020

    I was looking to find a way to get my LLC then one of my friends that owns his business said LegalZoom’s the way to go. It's easy to use. I'm able to get online and look at all my stuff like updates.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Connor,

    Thank you for taking the time to give us your feedback. Please let us know if there is anything we can help you with in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 5, 2020

    I used them to start my own business. It's still going on and the only problem I had was that they took out money out of my card but they didn't even tell me the date or that was what they were gonna do. I contacted them about it and they told me it would take three days for somebody to call me back. I didn't like that either. This was a serious business. They took from my rent money. They are a big business but why was it that they didn't have a supervisor that they could get hooked up to to talk to? But the rep wasn't budging from that take three days business.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMaintenanceStaffRatesTransparency

    Reviewed Oct. 4, 2020

    A friend of mine did her own will and talked about doing it. Attorneys around here had gone up so much on their price for something that they just use a template and fill in the blanks for my other legal services and where I was drained of huge amounts of money. It seemed like Legal Zoom would be a good thing to do a standard routine document for less money than paying one of them. It was a long time ago when I did the original will through LegalZoom and my child was still underage. When all these COVID stuff came up, I was scared out of my wits. I'm not young anymore. I needed to update my will and change the executor since I only have this one child that would inherit what I have. My son is now of age and would be the executor of my will and my sole heir. I updated my old will and apparently, more has to be done than when I did the original one.

    When I originally did it, I was happy with the language in the will. The original one was straightforward and more like other legal documents that I've done. My other experiences in divorce and real estate were much more straightforward in their language, setting out the terms and I understand they're all using a template and fill in the blank as to specifics. When I updated it this time, it's less straightforward and there are a lot more drawn out legalese stuff that was somewhat confusing in just the first reading. Maybe law has changed in my state to have all this legalese stuff in it. I'm not as comfortable with it. It seems excessive. I'd have to go back and look at the document again. I was just kind of scratching my head when I thought that this is not what my document looked like before. The original will when my kid was still young was where I’d named a guardian in the event of my death. I was satisfied with that experience.

    When I could look at my computer, at the changed document, I'm like, “Wow! Something new must have come up.” My printer was broken at the time I made the change and paid the money. I reviewed the document online and downloaded it but I got the packet in the mail. It is still sitting in my big stack of mail that I haven't gone through yet. At the time I received that, I wasn’t dying to go get out in the herd. I've got to assemble a couple of people to witness my signature and go file it. I need to finish the thing and I'm gonna have to get out in public a little bit.

    I'm assuming that if I want some explanations of that stuff, when I finally get off my tail and go get this thing filed, that I could call somebody and I could get explanations of some of this stuff. if you're gonna add so much legalese to it, it would be cool if you had a general explanation. So that if I go and look at it again when I'm not so tired and have a million things to do, maybe on second read, it would be better.

    Thanks for your vote!
    Verified purchase
    Contract & TermsPricePunctuality & SpeedStaffValue

    Reviewed Oct. 4, 2020

    I set up my LLC using LegalZoom. The reps were courteous but unfortunately, I'm almost to a point where I don't know if I wanna ever use LegalZoom again. I was trying to get paperwork done and it was a nightmare. I'm still going through it. I tried going their least amount and they keep playing games. It forces you to upgrade to a better amount, so they make more money. They also don't divulge that when you sign up with them that you have to pay them $250 a month to be able to have them as someone as contact for an LLC. So I stopped that as well. That's really wrong to do.

    Every time I do an LLC, I pay all the fees and I tried doing it without. I have another LLC that I'm trying to form and I tried rushing it and all of a sudden, I can't even get an EIN. It's costing me a lot of money right now with the business that I'm doing because I don't have that EIN. So it's slowing down a $25 million dollar purchase. So LegalZoom is not the best avenue. So for now, I'm gonna be using my attorney because it's not worth it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Evan,

    Thanks for taking the time to provide us with your feedback. We're sorry to hear that you've had a difficult experience with us and we appreciate you letting us know where we can improve. Everything is processed and ready to go on your account, so if you have any additional questions, please let us know.

    Verified purchase
    PriceRefunds & PayoutsStaff

    Reviewed Oct. 3, 2020

    People I work with told me they use LegalZoom, so I use them. Everything was pretty good. They're very helpful and when I have questions, they answer them. It was pretty smooth for me. I heard that going through private CPAs and stuff like that could be considered a little bit cheaper but with LegalZoom, you pay for convenience.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Terry, thank you for taking the time to share your experience. We're glad to hear that everything went smoothly and your questions were answered. If there is anything else we can do for you, please don't hesitate to reach out.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 3, 2020

    The process with LegalZoom was easy. I used them for an LLC and getting started took about 20 minutes. I'm pretty satisfied. I was able to start my own company and they provided good service. They will get you done real quick.

    Thanks for your vote!
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffTransparencyFollow-Through

    Reviewed Oct. 2, 2020

    One of the worst experiences in my life, you pay for platinum service, and at best you receive, slow, prolonged service. I started my divorce in August 2020, and in the state of California, a divorce takes six months. With Legal Zoom, it will take an additional 2 to 3 months due to their slow service. They filed my paperwork with the courts, which was received to LZ on September 1, I received NO email updates, as promised with Platinum service. I had to follow-up with a phone call on September 28, yes, 27 days they held onto my paperwork, no review. After speaking with customer service and getting laughed at by one them, I had to push them along to get my paperwork to my spouse. Once my spouse signs and returns the signed documents to LZ, they will hold on to them for yet another 27 days of review, so my divorce will have yet another delay or another month of waiting.

    Reasons to avoid LZ:
    1. Unprofessional customer service reps.
    2. Causes undue emotional duress.
    3. No Human interaction, unless you contact them.
    4. Platinum Service- is just another fee they charge, but get nothing in return. Platinum service, part of the service is they inform you on the progress of your case, this didn't happen!
    5. Takes too long to review and return documents- 27 days it took them to review my documents. They tell you, 8 to 10 business days.
    6. No disclaimer regarding adding 2 to 3 months additional time when using LZ for divorce paperwork, YES, 2 to 3 months additional time for a divorce that should have taken 6 months is now going to take 8 to 9 months.
    7. You would be better off doing the divorce yourself.

    8. No returned phone calls, Requested to have a supervisor call me regarding this issue, still waiting.

    You would be better off avoiding LZ, do it self, to save time, your insanity and disappointment and oh getting laughed at by a customer service rep.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi James,

    We hate to hear that you've had a bad experience working with us, and we take your feedback seriously. Thank you for letting us where we can improve and we're sorry about the confusion regarding your order. We have issued you a full refund on your order. If there is anything else that we can do, please don't hesitate to reach out.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 2, 2020

    A friend of mine who set up a business had said they used LegalZoom. He had a lot going on in his life at the time like I do, and he said it helped to kinda get things done when he was kinda running around like crazy. He said he had a good experience. I got them to do the DBA for me. Leveraging the technology was super simple. The instructions and directions back were super simple. It was an easy way to get it done. Completion to hearing back was about two weeks.

    There were some things about their process that could be performed a little better from a technology perspective or guidance early on. For people who've never really worked professionally in the business world where they've had to do stuff like this before, there should be something that could ease them into it and give them direction on steps before they go ahead and start getting offered all these things. That can get super overwhelming for a lot of people. Then after they get started, LegalZoom can provide system add-ons that can help them through the process.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi George, thank you for your positive review. We're working internally to make improvements and appreciate your valuable feedback on your experience.

    Verified purchase
    Customer Service

    Reviewed Oct. 2, 2020

    I did an LLC and a follow-up DBA with LegalZoom. My accountant did most of it himself but everything seemed to go smoothly with no issues. Both processes were probably less than three weeks for everything to be completely finished. The biggest advantage is knowing the proper documentation and the process itself and having an idea of how long everything would take. It was refreshing to know that things were being done as they were stated they would be.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Oct. 1, 2020

    One of the brokers in my office referred me to LegalZoom to complete my LLC. I was able to submit everything in one day so it probably took me at least three hours to do everything. I did have quite a few follow-up calls and spoke to someone at least three or four times. LegalZoom reached out to me not too long after and they were supposed to get my business account set up. The process with LegalZoom was simplified. I was able to trademark my name and get a domain. I've ran across a lot of entrepreneurs recently that want to start their own business but they haven't found a simplified way to do it. I’ll definitely be referring people to LegalZoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Darria, thank you so much for your positive feedback. We love to hear that you've been referring others to our services and we appreciate your recommendation. If there is anything else that we can do for you, please don't hesitate to reach out.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 1, 2020

    The process has been time-consuming, disorganized and unclear. You have to be very self-reliant. It's lots of different people that I've spoken with and I've kind of had some issues. I registered for the trademark services to apply for a trademark and LegalZoom kind of just sends automatic follow-ups. It's not anyone that's really taken charge of the case. They kind of work in teams so that was kind of annoying that I didn't have one person that I could follow up with.

    I'm registering the trademark through my Chinese-owned company and whenever I fill out all of the information on LegalZoom's website, it accepts the Chinese characters. But whenever they submitted that to the trademark office, they didn't use the Chinese characters. It just shows up as random symbols. After it's been submitted, I have to call the trademark office and ask the trademark office to withdraw that application and refund the money to LegalZoom. But LegalZoom can't do that. I have to do that personally which kind of defeats the purpose of having an agent for the trademark registration.

    Now that it's been kicked back to Legal Zoom, I've called twice in the last two weeks. They say that it's in their processing office to figure out what was the issue with it not submitting the application according to the information that I gave them originally. Every time I've called the last two weeks, they haven't given me a date that they'll be able to fix this issue and resubmit the application. But whenever I log into my account, it looks as if the services have been completed.

    I would probably go to someone who specializes specifically in trademark registration in the future to avoid this kind of problem. I don't see how they're making money on this case anyways because there's a $250 trademark application fee that they have to pay and the $500 that I sent them. But I've already been on the phone with them at least a dozen times and they probably have spent more on salary for the people that have been working on my case than they could possibly have made money off of it. It's not a total ripoff but I still haven't received the services I paid for a month ago and I've been constantly following the case.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    HI Jacob, we're sorry to hear that you've had a confusing experience with us. We've asked a member of our escalations team to review your order and reach out to you directly regarding your trademark order.

    Verified purchase

    Reviewed Sept. 30, 2020

    LegalZoom was recommended by a colleague and I used them to get a business LLC set up. I spoke to a few different people about tax and legal stuff and the service is good. They're clarifying and saving time from doing the Google search for everything myself.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Matthew, thanks for taking the time to leave us a positive review. We're happy to know that you found value in our services. If there is anything else that we can do for you, please let us know.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 30, 2020

    I used LegalZoom when I created an LLC and it went very smoothly. It was good to be able to start my LLC without any issues. And they have offered things like different companies or consultations and things to help me along the way. It's been strictly online so far and they have been very helpful. They're always available and I haven't had any issues with contacting them online. I don't think it would be an issue if I contacted them by phone, either. It seems like they're readily available at all times. Also, it's a very easy site. Whatever you do with them, they keep you updated frequently by email to let you know what's going on with your order. I have recommended a couple of people who have gone through the process of creating their LLC and they liked the process as well.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Chastity, thanks so much for leaving us this positive review. We wish you success as you grow your business.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 29, 2020

    I've been using LegalZoom since 2012. I used twice for trademarking and once for a sole proprietorship registration. Typically, it's all done online or through email. Every now and again, I'm the one who ends up having to call them and ask a person’s help on something but they do a pretty good job. It’s been very professional working with them. There's no beating around the bush. Everything is upfront.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Carlos, thank you so much for your positive feedback and for your loyalty over the years. If there is anything else that we can help you with, please don't hesitate to reach out.

    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Sept. 29, 2020

    I was online looking for some type of service to help me to figure out how to get my business started off the ground. I saw LegalZoom and they helped me get my process taken care of for my business with ease. There's a lot of stuff that I didn't understand myself and they were able to help me. The people that I spoke with every time I was able to reach a live person were very nice and they were able to assist me. When it first started for me, everything was going really good and running smooth. But I had to move and with my moving process, I wasn't able to pay my payment last month. I've been trying to reach someone to talk to them about that but I haven't had any response yet. But as far as them, they've been doing an excellent job for me. I have recommended them to a couple of people that has actually used them as well and they don't have any complaints either.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Tonya, we're so glad to hear that you've had a positive experience in working with us. We will reach out to you directly regarding payment options.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffValue

    Reviewed Sept. 28, 2020

    I'm still in the trademark process thru LegalZoom. They’re saying order was completed on 8th of August but I don’t understand that. I’m still waiting to hear back from them. My understanding was once I talked to their attorney, this was gonna be filed. I didn’t know that that was all that they were gonna help with. I thought they were gonna get back to me and tell me that it's filed and until we hear back from the office, the service should not be over. They are pretty responsive but a little bit more communication from their end would have been really good. But overall, I'm pretty happy. It was a good value for money.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Neha, thank you for providing your feedback on your trademark order. An agent will review your order and reach out to you with any updates that we have at this time.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 27, 2020

    I was referred to use LegalZoom by my personal lawyer. We used them to file for an incorporation as a business. They definitely did what they were supposed to do on there. But as far as completing the services, it took a little time. I'm not sure if that's something that's a regular thing for them or probably because of what's going on with the epidemic. But that had a little to do with the timing ‘cause on our side of things, it took a little longer than we expected.

    There were a couple of things that they could improve on. Their communication made things take a little longer. It was kind of really hard to get in touch with them. There were a few times where they called me twice about the same question which really delayed our filing. That was a little deterring in terms of using them in the future for something else. Other than that, the customer service was very nice and the people were very pleasant. Ultimately, everything was done and we appreciate their service.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Theresa, thank you so much for providing us with your feedback. We are working to make improvements internally with our communication and processes. If there is anything else that we can help you with or if you have questions on your order, please don't hesitate to reach out.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 26, 2020

    Legal Zoom was the quickest way for me to create my business. I did have a delay because of the current situation but I noticed their speed of service. I've had good experiences working with them online and by phone.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom
    Hi Sheila,

    Thank you for taking the time to give us your feedback. We're really glad to hear that your online and phone experience with us was great. If we can help you with anything else, please don't hesitate to reach out.

    Verified purchase

    Reviewed Sept. 25, 2020

    I went with Legal Zoom for a will and the quality of service has been good so far. Using their site to make the will only took 20 minutes. It's an easy service to use and everything worked out for me.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Wesley, thanks for taking the time to write us a positive review. Please don't hesitate to reach out if we can help you with anything else.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 24, 2020

    Going with Legal Zoom for an LLC was simple. I was able to work with their customer service and we had emails coming back and forth. I've also done a trademark and a patent through them and I didn't understand the processes to start with. Legal Zoom should have more advice sessions with customers to try and find out more details about what the customer is trying to do.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Mark, thank you for taking the time to provide us this feedback. We take your comments seriously and will pass this along to the appropriate teams. If we can help you with anything else, please let us know.

    Verified purchase

    Reviewed Sept. 23, 2020

    I set up the LLC with LegalZoom and everything is going great. I like the simplicity. That's why I prefer to use it.

    Thanks for your vote!
    Verified purchase
    Ease of UseTransparency

    Reviewed Sept. 22, 2020

    I used LegalZoom for wills and it was okay. The only thing is that when you make a change to the will, they send you an updated package and it has a different code number on it than the one that you started with. They should put both of them on there and they should give each revision a sub number, like revision number one, revision number two, revision number three. If you end up with multiple revisions, you know which one you're looking at. Other than that, I like the rest of it. The process is easy to use. It seems to do the job fairly well and the quality of what I got back was good.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Robert, thanks for taking the time to give us this review. We're glad that you found the process easy and that you're pleased with the quality of our estate planning services. We will pass along the feedback regarding how revisions are processed to our teams internally so that we can continue to make improvements.

    Customer ServiceSales & MarketingPricePunctuality & SpeedHonesty & Transparency

    Reviewed Sept. 21, 2020

    I purchased an LLC Thru Legal Zoom. Cost totaled to $641 which was already expensive but I just went ahead and did it anyway because I desperately needed protection for my business. 2 weeks later I was charged an additional $250 from Legal zoom for a separate fee that I had no knowledge about. When I called they refused to reverse the transaction and is making me dispute thru my bank. Do yourself a favor and find a better company to handle your business affairs. Legal zoom is a rip off, they advertise low cost upfront fees with expensive hidden fees.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Zach. It sounds like you're referring to our registered agent subscription charges. Our registered agent service is only offered as an option to our business customers. All fees are outlined in the questionnaire, order review prior to payment and your order confirmation receipt. We truly apologize for any miscommunication or misunderstanding. We'd like to review your account and determine how we can help resolve things right away.

    Verified purchase

    Reviewed Sept. 21, 2020

    I used LegalZoom for a living will and it was easy. Everything was wonderful. If I die, my children know where to go get my stuff.

    Thanks for your vote!
    Sales & MarketingPunctuality & Speed

    Reviewed Sept. 20, 2020

    Legal Zoom are good sales people but they over promise and under deliver. I am still waiting for some of the services they sold me over one year later and all I get when I contact them is, "someone will be in touch" or, "sorry but you misunderstood and we do not include that service." I set up a company through them which is, a mess and worst, had them do my will which is and has been incomplete for over one year. Now they want to renew me and suddenly, they are communicating again!! Buyer beware, lots of hype and no delivery.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you for your review, our team is looking into your case. If you have any additional concerns feel free to reach us at (888) 379-0854.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 20, 2020

    I used LegalZoom for establishing an LLC and trademarks and it's a very simple resource to use. I did it all online and the reps were all very prompt. There was hardly any wait time. They made the legal process very easy.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 19, 2020

    We've been using LegalZoom for the past five years, usually when we’re building an LLC. It never gave us any frustrations building our LLCs in our business. We feel that it's really a good way for other people who are aspiring to put up LLCs and their other products too. LegalZoom is 100% reliable. It’s fast, quick, and worry-free for business people. Also, it's very user-friendly. I highly recommend it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Sept. 18, 2020

    I'm satisfied with what LegalZoom has done. But I don't like how much of my data that they've sold to outsource companies though. Earlier today I was on the phone for 30 minutes from a tax person, which I've never reached out to, nor do I need one because this is a low-income business and don't plan on growing it at all. Then there were all the emails that come attached to it. I just wish it was a more professional environment. None of this would happen if I went to an actual lawyer's office. I wouldn't have all these follow up outsource companies trying to touch base with me to make money. This is the only drawback and it is a major drawback ‘cause they offer some great prices for what they do, but I respect my privacy. I'm hiring lawyers, essentially, or lawyer’s aides. They're in a professional realm and they've gone beyond the professional environment by overstepping on people’s privacy.

    I haven't even looked at the competitors. I looked at LegalZoom several times. They’re an all-in-one package, which is very handy. I like that they have these other services. I'm not anti like, “If you would like this, please check this box and we'll have somebody reach out from this other company to help. Help with your taxes or help with your insurance was another one.” But I'm not choosing to receive those phone calls. They're selling my information to other companies and that’s just illegal. If I were to talk to a firefighter or police officer, I don't want them to give away my driver's license to someone. Or a doctor, I don't want a doctor to give away my personal information, nor would I want a lawyer to, which is what they're doing. What they gave me was great. I just see this as a major violation, though.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jeff. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2020

    I went for an incorporation through LegalZoom. I did everything online without help. LegalZoom was on it really quickly and they got it done. They made it really easy for me when I wanted to open a corporation and start a business.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Sean. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 16, 2020

    I've never started a business before, so working with LegalZoom seemed like a good way to start if we have all the forms and papers. I started an LLC, I got a registered agent. Getting everything started was easy, but now I'm at a standstill when I don't know what's going on. I'm pretty sure COVID slowed everything down, but my package, at the beginning of August, said that my order had been shipped. But I don't know where it was shipped to 'cause ain't nothing hit my mailbox. Last time I talked to somebody, I was told that once it got to state, it would do this and that, I would get some forms in, I'd have to scan and sign and send back. It's been about six weeks now and I haven't seen anything in my mailbox or emails. I'm also having this issue whenever I call, there's anywhere from an hour and a half to four-hour wait. It says there's an option to do a callback, but it never gives me a number to do that callback.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Sean. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Customer ServiceSales & MarketingPriceBillingTimeliness

    Reviewed Sept. 15, 2020

    I filed for an expedited service for my LLC with LegalZoom. Filing was super easy. Seemed to be great until they received my payment. I filed in July and since then my order has been labeled as delayed. It is impossible to get ahold of anyone to talk to to figure out why it is delayed, they sent me an automated email for my EIN just a few days ago and said it will take another 4-8 weeks?!?! It has already been way over the expected time period they gave when ordering and another 1-2 months is just insane to me. I took the "easy" way out instead of just filing the paperwork myself and I would have gotten everything back already.

    Legal Zoom seems to be a scam to me by charging for services they can not provide. You can't even get through to their customer service team. When you call they said the hold time is up to 2 hours and they'll call you back. It's been over two weeks of me trying to email and contact them with NO response from anyone from this company. TAKE THE EXTRA TIME AND DO THE WORK YOURSELF AND DON'T FILE ANYTHING WITH THIS COMPANY!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything by contacting us directly.

    Verified purchase
    Staff

    Reviewed Sept. 15, 2020

    I like LegalZoom. It’s doing a good job. I've been using LegalZoom for several years now dating back all the way to 2012 when I first opened my business. When I set up a new company, I use LegalZoom. I recently just set up a joint venture, and I used LegalZoom. What I mainly use it for is for doing that type of thing. I didn't know there were any other companies available that do this at the time when I first started. I really didn't have a reason to change or look for anything else because the service I was being provided was fine. LegalZoom makes the process of starting a new business easier. I’m happy with the service. It is user-friendly, simplifies complex processes, and it’s a great service.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Steven. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceStaffResolution

    Reviewed Sept. 14, 2020

    I've worked with LegalZoom before in creating an LLC. I used them again this time to create another LLC. I wish I didn't click the whole monthly pay because I don't feel like I get a lot of value from it. Also, I had a really bad experience because the name that I chose apparently got stuck up at Delaware. There really wasn't just that great communication about what was happening. So I continue to follow up the LegalZoom customer service, but I understand, it's probably out of most people, that it could happen. I'm glad that it happened to me because I've been running a business for 10 years and I understand those things happen. As far as LegalZoom's customer service, staying in communication wasn't the best but in terms of handling the situation, it was pretty decent. When I talked to someone on the phone, it was good. The quality of the LLC that I received is great. It's good stuff. There's a reason why LegalZoom is the market leader in this.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi David. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer Service

    Reviewed Sept. 13, 2020

    I used LegalZoom to set up a business. They've been really good at making sure I get all my documents done and stay in compliance with things. And if I have questions, they've been really good at answering them. I recently got an email that there are documents that need to be filed in November and to make sure that I get it all done.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Bernnae. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase

    Reviewed Sept. 12, 2020

    LegalZoom was a good service. They did their job. I don't want to do it myself. I wanted a simple and easy way to do it. There are a lot of documents you have to file for that stuff. I’m pretty sure I would have gotten none of it right.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Stephen, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 11, 2020

    Using LegalZoom is very disappointing. I used their service for the power of attorney, last will, and living will. I found their team completely useless. I've sent them three emails concerning my last will that I need corrections made, and nobody has contacted me at all. Contacting them is nearly impossible. They don't respond to emails at all. You’ll end up waiting over an hour even trying to talk to somebody.

    So as far as I'm concerned, I can't recommend them to anybody. Nobody from LegalZoom has even called me up, even though I've gotten three emails from them saying, “Somebody from our customer service department will be contacting you within the next few business days.” I’ve sent three emails, I've gotten that response three times. They ripped me off my money. I would tell others, “Don't call them and don't waste your time or your money.”

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jay. We are truly disappointed to know that we failed to meet your expectations and we'd like another opportunity to get it right. We'll provide you with contact information for a manager and do everything we can to resolve things expeditiously.

    PriceRefunds & PayoutsStaff

    Reviewed Sept. 10, 2020

    When looking for a company to help with a LLC they almost trick you into thinking you need them. They let you choose the type of service which the cheapest is like 300. So I went with that thinking ok they handle everything, I’ll pay 300 and be done with it... well they have charged that I didn’t see for an additional 300!!! Do not go with company. I am so mad and I want my money back! They have nearly charged me with all the money that I have during a pandemic!!! I want a refund immediately of all my money, I no longer ever want to start a business because of these guys!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Alex. We are truly disappointed to know that we failed to meet your expectations and we'd like another opportunity to get it right. Please reach out to manager directly and we'll do everything we can to resolve things expeditiously.

    Verified purchase
    PriceStaff

    Reviewed Sept. 10, 2020

    LegalZoom is good. I researched companies that'll help with LLCs, and they came up. They helped me obtain my LLC. They were the most convenient and they're more affordable. They pretty much take care of things for you as far as the process of writing everything out, and it's pretty much handled by them.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi April. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Sept. 9, 2020

    I was in need of business information. We consulted with a regular attorney and the price they quoted us was very high, so we went to LegalZoom. We started that in July. A month or so ago when we were doing the paperwork, I had questions and they got back to me right away. I had a question recently but nobody got back to me. I didn't know if it was a question they could answer or not. When they provide the service, they should keep up with the clients. In our case, it was setting up a business and we were new to a lot of the stuff. We didn't really know. They should continue to follow up to make sure that they are aware or if we have any more questions. Other than that, they were very quick with the service like in providing us with information.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Laura. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed Sept. 8, 2020

    Legal Zoom charged me $5,139.10 over the last 7 years. I did not realize I had this account and have NOT USED ANY of the services aside from registering an LLC back in 2013. Unable to cancel online and have now been on hold w/ customer service for 2 hours and 17 minutes and counting, still haven't spoken with anyone. I want my account canceled and my money back. Beware of Legal Zoom, complete nightmare.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Tom. Our goal is to make every customer happy with our products and service and we clearly missed the mark this time. We want to resolve this for you. We will review your order and have an escalation manager follow up with you directly.

    Verified purchase
    Ease of Use

    Reviewed Sept. 8, 2020

    My dad set up his own business through LegalZoom and he said it was really easy and simple. That was a concept that was very attractive to me. I went through Legal Zoom as opposed to doing a bunch of other programs and I'm glad I did because it was a very easy experience to get everything registered and set up. I did everything online and LegalZoom had a very intuitive website. I appreciated that. Mainly, the people I talked to were the Bank of America people when I was setting up my bank account for it. But everything else was pretty straightforward. I already knew I was gonna do an LLC going in so it wasn't a conversation that I needed to find more things out about.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Joshua, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    TransparencyCommunication

    Reviewed Sept. 7, 2020

    I applied for an LLC with LegalZoom and I did this all online. Everything was easy and for the most part, it kept me updated which I liked. But because of everything that’s going on, it took a little longer than it should have. I did it on July 6th and it was officially done on August 6th. Other than that, it was good. I already recommended to somebody to use LegalZoom and they did it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jenihsa. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Online & AppStaff

    Reviewed Sept. 6, 2020

    Professionally, I've been a LegalZoom customer for five years. But personally, it's only been six months. I used them for a trademark application. I like the ease of their system that they have in place. Their website is pretty good although it could be more user-friendly. Another thing is maybe LegalZoom should make it a little bit easier to find the past legal documents I used. That could be on my dashboard instead of having to go to search for it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Maggie. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 5, 2020

    A friend had recommended LegalZoom and we had put off getting our will done. Going through them seemed like it would be quick, easy and convenient. We did it all online and we've still gotta get it notarized. Overall, the process was great.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Lauren. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2020

    I was opening a corporation and it was the second time I was doing it. The first one went perfectly but the second one was a disaster to the point where I would probably never use nor recommend LegalZoom again. And I have recommended them several times. I'm a California real estate broker. I have to file for my real estate license with the DBA within six months or I would have to go back and get an additional certificate from the state of California that the corporation was active. I had LegalZoom do everything and they submitted my DBA for filing in February but I didn't get it until September. So much time had elapsed and I missed that six months mark because they got it back to me in five months and two weeks.

    By the time I got their work and got it through my little corporate thing, I missed the deadline. I had to go back to the state and get a certification filing. It was a nightmare. And LegalZoom kept claiming the state but LegalZoom had me sign the thing four times. The problem all went back to the very first filing on their paperwork, where they had the person fill out for the DBA. It was very hard to understand whether they put a date in there via signature or not. The secretary down at the DBA office at the county of San Diego picked up that there shouldn't have been a date there, but I filled it in because it was not very clear on how to do it. We redid it and it was my fault because LegalZoom had a very bad instruction, but I accepted that.

    LegalZoom said they filed it three times. I'm sure my internet was the problem the first time and they said it was kicked back for some reason. I was very disappointed with the length of time LegalZoom got to get me my DBA. Now, I still don't have my corporate broker's license and I have to wait. I got everything that stayed on the corporate broker's. Some of it should've taken a couple of weeks. I'm here almost 10 months into it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Geoffrey. It's unfortunate to hear that we failed to meet your expectations. Things usually go more smoothly and we apologize that you experienced us at less than our best. We appreciate the feedback and we'll continue to work on making this a better experience. We want to help resolve things and we'd look to put you in touch with a manager who can help.

    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed Sept. 4, 2020

    I went with LegalZoom for a business I liked the ease of use of their site. It was quick and accurate. LegalZoom expedited the process faster than my state. They gave me my business tax ID before my state had even registered it into their system. I have confidence in the answers they are giving me. They are fast, effective and friendly.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Brandon, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed Sept. 3, 2020

    I looked into submitting a trademark with LegalZoom's help and their site was reasonably friendly. I got someone to process what I needed. Their process was easy.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Duane, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Sept. 3, 2020

    My son has an LLC and I had no experience in establishing one. LegalZoom was one of his recommendations. Aside from establishing an LLC, I also got their service for a trademark work. Using their website was fairly easy considering I knew nothing about it and I'm not very tech-savvy either. At one point, I had a question regarding the trademark application process. At the time, I did not have the LLC established and it asked me information about my LLC. I was unsure so I used the help number and there was no answer, not even a voicemail. I called it a couple of times and never got a response. I'm super busy with my regular job and I've been doing a lot of travel so I just kinda shelved it at that point.

    I received an email advertisement because they were offered a percentage off. I did not have the time to go back and redo it so I was not able to take advantage of the discount simply because I didn't get a timely response. By the time I could finally get back to completing the application, the LLC had been established. That's how long it took. Also, the time of the offer had passed. I had that little hiccup but I've already recommended LegalZoom for someone else whom I work with who was looking to establish an LLC.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Anthony. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Staff

    Reviewed Sept. 2, 2020

    My husband found LegalZoom on the internet and he did a will for us with my help. After he died, I wanted to make some changes to the will and LegalZoom made it very simple to do. I'm satisfied. I mentioned LegalZoom to two or three of my friends.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Sara, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Profile pic of the author.
    Punctuality & Speed

    Reviewed Sept. 1, 2020

    At a time when I desperately need my husband's Will, too slow, not there when you need them. I needed the Will within 8 days, I was not able to get satisfaction at a time when you really need it. Would not recommend.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you for your review, our team is looking into your case. If you have any additional concerns feel free to reach us at (888) 379-0854.

    PriceStaff

    Reviewed Aug. 31, 2020

    This company I have been dealing for years slowly and slowly became ridiculously unprofessional. Each time you speak to an agent they say different things. They always want to charge you. They are super long on acting for your paperwork. They have an horrible service. I will never use them again. Do not use them. It is better to use a business accountant. Save money and time. They are HORRIBLE!!!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Nathalie, it's unfortunate to hear that we failed to meet your expectations. Things usually go more smoothly and we apologize that you experienced us at less than our best. Thanks for the feedback, we'll continue to work on making this a better experience. If we can ever help with anything else, please do not hesitate to reach out. We’ll make sure you receive a response from a manager.

    Verified purchase
    Staff

    Reviewed Aug. 30, 2020

    LegalZoom has been treating me well since going with them for an LLC. Currently, I'm with them doing a trademark for my logo. I like that I don't have to do things myself and that things are done right. Being with them makes things less stressful for me. They're professional and they help me out a lot.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Noel. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase

    Reviewed Aug. 29, 2020

    Setting up an LLC through them was very easy. The only thing I didn't like was they tried to push all the add-ons pretty hard.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jeffrey, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffTimeliness

    Reviewed Aug. 28, 2020

    Legal Zoom gave me great service before I handed over the money. Once I paid the wait times to speak to a rep were over 2 hours, I would request a call back and get hung up on and never receive a call back, I had documents waiting to be sent to the state and were outdated by the time they got to the state so they were rejected, I resent documents over 7 times, one rep would say everything looks great only to get a call the next day saying they never received the documents??? I filed in May and still have nothing to show for it... THREE MONTHS later and paid for the “expedited 5-7 days”. Legal Zoom is a joke and I will NEVER do business with them again.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Chelsey. We understand how frustrating this is, and please know that we are aware of this issue and doing everything that we can to address long hold times. We feel terrible hearing about your order delays and we'd like to make it right. We will review your order and do everything we can to help.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 28, 2020

    The person that told me about LegalZoom used them before. This is my first business and she told me that it would be best if I did my copyright and trademark under them. I had a few questions and if I wanted to really contact them, I could've, which I did. I spoke to somebody and we went through the steps together. They moved quickly. I got my stuff on time quickly.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Annietha, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Price

    Reviewed Aug. 27, 2020

    I wanted to make a will. Starting the process to printing it out took within a day. Working with them was easier and cheaper. I was pretty satisfied with it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Craig, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Online & App

    Reviewed Aug. 26, 2020

    I have used Legal Zoom several times before. On my latest, I picked the economy LLC package. I started to fill out the State papers myself but decided to play it safe because I couldn't afford any delays. In the past, they would work my orders behind the priority orders and get it done. But, in this case, they have purposely held up sending in the paperwork because I selected the economy package. Legal Zoom does a good job of upselling through their website, so be careful. Select no thanks, which is hard to see. I will stop recommending Legal Zoom. They seem to become what they came to overcome, the messy world of legal work and delays.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi David. We are truly disappointed to know that we failed to meet your expectations and we'd like another opportunity to get it right. We'll review your account and do everything we can to resolve things expeditiously.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 26, 2020

    I've been trying to get through to them but the waiting time is more than four hours. But so far, it's pretty good. It's just hard to get in contact with somebody.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Christopher. We've been experiencing longer than average hold times in our call center, and we're doing everything that we can to address this issue, including hiring and training more agents. We know that your time is extremely valuable, and we remain committed to serving you. Thank you for your understanding as we work through this challenge.

    Verified purchase
    PriceStaff

    Reviewed Aug. 25, 2020

    I used LegalZoom for the last will and testament for someone else. It was just simple will and I figured I could do by myself. But the firm I work for doesn't do that kind of work. I liked the LegalZoom website. It's pretty straightforward and simple. They asked the questions and then you fill in the blanks. It was easy to do and it was a great cost as well.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Cherise, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Aug. 25, 2020

    I saw an advertisement for LegalZoom and I heard about them from a couple of people. I heard that they are the fastest and most reliable, and I used them when I registered my company. I was pleased with them but the price was kind of high. I knew that they were going to charge me but I didn't know I could have gotten it cheaper. Still, I was satisfied with their service.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Abshir, thank you so much for taking the time to share this review. We really appreciate the feedback. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 24, 2020

    My wife as well as a couple of other friends used LegalZoom before. I used them too for creating my LLC and that took probably a week or so. It was good. The customer service was really nice, helpful, and informative. I'm still waiting for the papers but they emailed me a copy of those. I was able to open up a business checking account. Working with LegalZoom provided me with peace of mind.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Timothy, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaffBilling

    Reviewed Aug. 24, 2020

    I was in a rush and LegalZoom was the first one I saw. They have done everything according to what they said, but at the end of the day, I had a few questions for them and their answer was very unclear. When I had called them to see if I had to make a payment, they didn't tell me no or yes. So, I sent the payment in that I didn't have to send in. Luckily, the lady on holiday sent it back because she said she was aware that LegalZoom would sometimes file the same thing twice. And she said it shouldn't be filed but once. So, I received the letter that I owed the Secretary of State 100 bucks. But it was supposed to be covered in my package from LegalZoom and I didn't like that. But it was a learning experience.

    Other than that, they were great when I was setting things up. But after I paid what I needed to pay for, they went MIA and I couldn't get anyone. I got their economy package because I could get an EIN for free and they wanted to charge me 76 bucks for it. All in all, working with LegalZoom really enlightened me that you have to make sure you do thorough reading and that you know what's going on before you get into something. How they were doing on customer service side also made me more aware for what I have to do or if I have to do anything else with another company.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jackie. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed Aug. 23, 2020

    I went with LegalZoom again to create an LLC and the process went smoothly. It took three weeks. Working with them was easy and didn't take a lot of effort on my part.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Bradley. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed Aug. 23, 2020

    LegalZoom was cheaper and still legal. I'm used them for a name change. I had quite a bit of interaction with their customer service and they got my issue resolved. We got what we needed done. But it took longer than it needed to because of the information I didn't know I needed to give them back. Once we got all that resolved, it was pretty quick.

    LegalZoom could have better feedback when you're waiting to get something and you keep on thinking you're gonna hear from them. Companies should know by now that if you send emails and you aren't emailing back and forth, messages usually goes in your spam so you never see them. Both times, I finally called LegalZoom for a follow-up and they were waiting to get information from me that I didn't know I needed.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Joann. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this an even better experience. Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed Aug. 22, 2020

    I did a business LLC with LegalZoom and it went well. For me to get all the paperwork from the day that I started took a week. I wish that I could've spoken to more representatives or at least had a more in-depth conversation about everything that my package includes. But I could have asked my questions. Other than that, everything was nice. The biggest benefit that I've been able to utilize was the Bank of America partnership. I have found that super helpful.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Tytianna. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 22, 2020

    I tried to do an LLC myself but that didn't work. My friend did his LLC through LegalZoom so I went with them to do mine too. The process has been pretty fast which is a good part about it. The cost is also really good for the whole package. It's been at least two months now and everything was fine. Go to LegalZoom because they do everything for you and you don't have to do anything but pay them.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Terrence. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed Aug. 21, 2020

    I used LegalZoom for preparing a will and setting up a corporation. The process was fine and their service was helpful. I started my corporation because of it and I would recommend them.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Mike. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Online & AppStaff

    Reviewed Aug. 21, 2020

    LegalZoom is very helpful. Another business owner directed me to LegalZoom so I could start my LLC. Setting it up wasn't bad. It could do better with graphics but their website is put together well. I still haven't received my LLC document, though.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Willie. Thank you so much for sharing your experience and helping to spread the good word about us. Please let us know if we can help with anything else.

    Verified purchase
    PriceOnline & AppStaffEase of Use

    Reviewed Aug. 20, 2020

    I used LegalZoom previously to set up a previous business and it went pretty smoothly. When I set up the other business, I decided to go the same route. It was fairly simple and things are going pretty well. Once or twice, I spoke with their reps and I had no issues. Their website is also very easy to navigate. The cost was pretty reasonable and it was good.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Cordell. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 20, 2020

    LegalZoom is providing me service for the LLC for now, but I got the premium package. I did the attorney call thing and a business licensing filled out the whole paperwork for me and got me my licensing, home-based occupational thing filled out. It's been great. I like the whole smooth transition from working for somebody else, stopping and getting all my ducks in a row, and now, come the 1st, I'm ready to start my own business.

    It's the first time I ever done that and the first person I got in contact with was LifePlan to get an idea of what I wanna do and how to do it. LegalZoom made it so that I could just not have to be nervous or unsure of being able to do it right. I felt at ease knowing that I would have that taken care of and the legalities of it all. I was not wasting my time and energy on answering emails. There's something about where they're screening my emails and I only get ones that have to do with like important legal stuff. They automatically know about it before I do so that's cool. LegalZoom is a very reputable thing to do if you wanna be able to start right and if you wanna fully focus all your energy on doing what you like to do or love to do instead of all the paperwork for it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Daniel, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 19, 2020

    LegalZoom helped me with the process that I didn't really understand that well. I used the service to turn my LLC in the state license. They handled a lot of my paperwork and stuff for me as far as submitting them to the state and the government. It was a decent process and it went through okay. There was a pandemic going on so there was a delay, understandably. It was supposed to be done at the beginning of July but it ended up being done at the end of July. It was a couple weeks later but it was okay. They should put more clarity on the fees and the reoccurring fees. But I was satisfied with the customer service when I called them. There was someone available to help. It was a pretty good experience overall.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Aaron, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePriceOnline & AppStaffBillingRates

    Reviewed Aug. 19, 2020

    I'm testing LegalZoom out to see if it's something that I can continue to use on future patent ideas. For the initial provisional patent, their service was less expensive than a patent attorney would be. But I'm interested in seeing cost savings in terms of the next steps of going to the non-provisional, then the final patent. I'm also looking into feasibility because I can pick up the phone right now and call my patent attorney, but he’s gonna bill me for every minute. So it remains to be seen.

    One time, I called a customer service person at LegalZoom and she was very helpful. But there was a snafu on the paperwork not being filed and I was a little disgruntled about that. It added an extra 10 days to getting the provisional filed and as we know in this day and time, when it comes to patents, every second counts. She said It was a technical glitch then I had to continue to follow up to make sure that that was done, and that did not impress me very much. I don't know if it's a problem that they are experiencing on a normal basis, but as far as my particular business, that needs to be improved because their software on their website was telling me that everything was okay, but at the same time, it wasn't moving until I called and found out. Their customer service person got on the ball though. She took things in her hands then brought about some resolutions.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Quinton. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Contract & TermsPriceStaff

    Reviewed Aug. 18, 2020

    Making clear one star because is obligatory mark one, but they don't even deserve it. Worst service ever, if you ever want to create a LLC in the state of FL please do it yourself and save money and time. These people did everything wrong, charge you an eye for it and then to change a single paper takes 3-5 business days. They put our names incorrectly in the LLC formation, the operating agreement was also with incorrectly names. In Op Agreement was as Member Owner and in the LLC with the State as a Manager. After this people make their mistake I wrote them and they wanted to charge an additional $239 for a rush amendment when was totally their mistake. Additional charge you $159 to be your registered agent to do everything wrong. So don't even think about it to sign up with these "legal" people. Waste of your money and time.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Juan. It is very important to us to try and improve the situation when there has been any dissatisfaction with our service. You deserved better and we really want to try to make things right. Please contact a manager directly and we'll do everything we can to resolve this.

    Verified purchase
    Staff

    Reviewed Aug. 18, 2020

    I was getting the DBA but the process took three months. It was supposed to be pretty simple, but it took a little bit longer than what LegalZoom stated, to where by the time actually got it, I didn't even need it anymore. They were having a hard time getting everything figured out because it was a corporation. It just kept saying processing and then they were finding names. Then Arizona was done and then I did one in California. That one took the longest. I just got that about two weeks ago. Other than that, their reps were always nice and I was able to obtain a DBA. Everything was pretty good and easy.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Amy. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Verified purchase
    Online & App

    Reviewed Aug. 17, 2020

    A friend of mine went through LegalZoom to do his LLC and everything he said about it was great when we talked about doing mine. We looked at everything and everything that my friend said about LegalZoom was verified. I just went on the website and filled out the paperwork that was on there. It was pretty clear and precise and it was very easy to do.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Lance,thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    PriceOnline & AppRates

    Reviewed Aug. 17, 2020

    I liked the price and ease of working with Legal Zoom. I went with them for a living will and had a good experience. Their website was good.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Khalid. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed Aug. 16, 2020

    We had used LegalZoom before with another business that we had and it went well. We've changed businesses so we no longer have that one. But it's the same type of business. We just changed the name and so we needed another LLP for it. I'm pretty happy with LegalZoom so far.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Brian, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedEase of Use

    Reviewed Aug. 15, 2020

    We used the will preparation service from LegalZoom and it went well. It's probably one of the easier things we've done. We got a lot of documents that we needed to get in place. We did a will package and then a power of attorney was needed. I had to go back and get the power of attorney separate because I didn't think through the need for it when I was doing the will package. So, if there was a way to be prompted in the system to really encourage the power of attorney at the same time would be a recommended improvement.

    I used the chat feature to request expedited delivery of my documents and that chat feature was super easy to use. I didn't have to call and wait for somebody. Somebody came in the queue and my problem was resolved without really much effort on my part. The main benefit right now is the fact that we have a power of attorney. My brother's health is failing so he's gonna need this power of attorney at some point and we have it in place now.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Christopher. Thanks for the feedback and for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 15, 2020

    When I worked with LegazZoom for incorporating, it was really easy and fast. With them, you fill some stuff out then you're kind of on your own. But people incorporating really don't know anything and they're obviously starting anew mostly. So, there should be an immediate service to guide people like somebody who would call you right after your account set-up and you have a personal person who would help you. They would ask about your plan and tell you what you need to do such as the fact that you have to pay an annual tax of $800, you have these forms to answer, and you have to have a seller's permit. The service would be free for the first 30 days only and if you wanted to use them you'd be able to always ask them stuff or they would always remind you that you can pay.

    They've got to have something like that because at the end of the day, incorporating is the easy part, but there's so much stuff in the background that people don't know unless they research or it comes up. That can get costly for LegalZoom but if they did that, that would be amazing. Thereafter, if somebody wanted to keep that service, maybe they could pay a monthly fee to be able to get phone support and have questions answered. At the same time, having somebody guide you on what you need to know without having to ask the question would also be helpful because some people don't know what they even need to ask to begin with.

    Despite that, LegalZoom still offers a lot for the price at the end of the day. The interface isn't that great though and it was not super user-friendly or easy to interpret. It was not bad either but it could be better. When I wanted to log in, it was not really clear about where are the forms you've already filed and where are the future forms. The calendar was a little weird, too. It'd also be nice to be able to have support on the weekends because a lot of businesses are opening on the weekends. I'd love to get questions answered as opposed to waiting a couple of days. But other than that, the hold times have been pretty good and LegalZoom has been great.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Rayan. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed Aug. 14, 2020

    I feel good about LegalZoom's process. Everything is pretty smooth and simple. I did this on my own before. I went to legalzoom.com and it gave me a few steps to figure out what I was trying to do to set up my business. It gave a couple of options and programs. I just picked one. I would definitely do it every time through LegalZoom from now on. It was everything I needed. Everything was pretty good. I've already recommended people to do LegalZoom too instead of going through the long process.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Dwayne, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 14, 2020

    I had done some shopping around and LegalZoom was the most cost-efficient way to go. The service was also outstanding once I decided to look into it and got my hands in there. I got so much service and they were very informative. They were helpful, kind, and with empathy if somebody needed that. Using their website went well, too, given that usually, the whole process can be difficult for me since I only have my iPhone and didn't have a bigger screen. Aside from that, I like that they gave a free consultation with an attorney and I got a couple of quick calls with that, but I didn't even use a whole hour. All in all, LegalZoom was great.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Valerie, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    PriceStaffRatesTransparency

    Reviewed Aug. 13, 2020

    I had LegalZoom create my will. I did the process online and that did not take very long. Once it was processed, they sent me my original will. Recently, I had members in the will who died and I updated it. That went fine too because all the files were online and I just had to print it out so it was very convenient. I had a hard time with people dying in my family lately. Last year, it was my grandson then in March it was my daughter, his mother. They were both mentioned in the will so I had to remove them and change executor. It was a simple will. I don't have a lot of property or interest that I needed to list. It was simple as directions as to what to do when I die. It went great and I really appreciate the service.

    I recommend LegalZoom to other people that are looking for some legal help as long as it's not complicated. Legal representation is not really needed because we know it's legal and it's coming from there. All I had to do is get my signature notarized then file it at the courthouse. It's very cost-effective too. A lawyer will charge you a flat rate just to come in and get the basics done. They consult for free but when you actually hire them, you can look at hundreds per hour. I appreciate Legal Zoom and I'm so glad it's there.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Agnes. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Aug. 13, 2020

    I did one of my businesses with LegalZoom a couple of years ago and I used them again recently for my last will and testament. It was just easier for them to do everything for me. But I wish the price was cheaper than what it was because the services are not like how they used to be. The last time when I did my stuff, I had everything back in a week. But now, it was way longer and it was hard to get in contact with people there. I called and I had to wait for five hours for them to call back. Also, I don't have my EIN number yet, so I've really been waiting on them.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Anthony. We are truly disappointed to know that we failed to meet your expectations this time around. We'd like an opportunity to provide with the level of service you're used to. We will review your account about your EIN and determine what we can do to make this right.

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed Aug. 12, 2020

    LegalZoom was great and their website was really easy to use. They were on time and it was a really good service. The whole process of getting an LLC was around 12 days all-together. Everything is done online. It was easy to navigate and understand. They also had an affordable price compared with their competitors. They were offering more things for the same amount of money. I also like their speed a lot. I'm very satisfied with them.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Radul. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Staff

    Reviewed Aug. 12, 2020

    I went with LegalZoom to get my LLC and things went pretty smoothly. I spoke with reps from there and they made things easy. Everything was done in 10 days.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Gary, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Online & AppStaffEase of Use

    Reviewed Aug. 11, 2020

    LegalZoom is pretty great and they help you with everything. I pretty much got the whole package. Getting my LLC was amazing. The process wasn't really complicated. You just have to have the money to put down for it. Their website is easy to use and pretty hands-on. I was able to legalize my business. If you’re an upcoming business and you don't know anything about it, LegalZoom can help you learn all that. I've already recommended them.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Lastar, thank you so much for taking the time to share this review and your recommendation. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 10, 2020

    LegalZoom is convenient and I saved hundreds of dollars than getting a private attorney. I used them for a last will and testament. It was very easy to do and it only took about 45 minutes. I didn't need to talk to a representative. That was how simple things were. Then there's also the convenience of going back in and changing things if you need to later on.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi William, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    PriceStaff

    Reviewed Aug. 10, 2020

    I needed help with patents and when I used LegalZoom's service, everything was done online. I like the cost of their service and now, I got my provisional patent, which was all I wanted. So, I'm happy.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Brian. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Donna increased rating by 1 star.
    Customer ServiceSales & MarketingOnline & AppStaff
    After a positive interaction with LegalZoom, Donna increased their star rating.

    Original Review: Aug. 5, 2020

    My boss asked me to trademark our company name. I hired Legal Zoom and paid, I believe, $700+/- to have the paperwork filled out and for the name search to be completed. No problem so far. After the trademark paperwork was submitted to the USPTO there was an "office action" from the trademark office. I asked Legal Zoom if they were going to respond and they said "No." Their response was "LegalZoom is a document processing and filing service, not a law firm and is unable to assist you with the office action you were issued from the United State Patent and Trademark Office (USPTO). However, LegalZoom does offer a service called Business Advantage Pro (BAP) to provide you with access to licensed attorneys and tax professionals to assist you."

    Here is my issue with this. First of all, even on this Consumer Affairs website under the column labeled Pros, your site says they have experienced attorneys. Their website says you can get legal advice. Therefore one would assume that attorneys will be overseeing and advising on your legal matter. The two issues with our trademark submission were as follows:

    1. The picture of our website showing the name we are trademarking did not have a date on it and did not show the URL. If LegalZoom does this everyday, why would they not have the expertise to know this should have been submitted.

    2. Our company name had the word "Experts" in it. So we had to disclaim the trademark of the word Experts. Why didn't they tell us this.

    The USPTO trademark forms are complicated. I figured it out, I think, and submitted our response. Hopefully we will have an answer soon. I feel like Legal Zoom falsely advertises and is doing a bait and switch. My meaning. We'll submit the paperwork for you but if you want an attorney you will have to pay more. A typical bait and switch. Not happy. This service provides unlimited half-hour consultations on new legal and/or tax matters with licensed attorneys and tax professionals to help you ensure you are making the best choice for your business from a legal and/or tax perspective.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Donna. We are truly disappointed to know that we failed to meet your expectations. To be transparent, we offer both self-lead Trademark filings with the option of adding legal plan consults with independent attorneys in our network or Attorney lead trademarks also with independents in our network. We are very sorry for any miscommunication on our services involved with self-lead filings. As a courtesy and effort to try to regain some of your satisfaction, I have issued a full refund of the LegalZoom preparation cost of your application. Please contact us directly if you have any additional questions or concerns.

    Customer ServicePunctuality & SpeedOnline & AppRefunds & PayoutsStaff

    Reviewed Aug. 1, 2020

    Just paid all the fees upfront for the order for forming a corporation. All supporting documents provided. The agent were forthcoming and approachable up until right before the order was placed. Once order was placed monies were paid, suddenly agents are having a wait times of over 3 hours and no one reaches out. I paid for the express package, extra, about 200 dollars for them, but a terrible service and it has been placed on a hold due to no reason, or at least no reason provided even on the personal portal.

    I called to ask and they wanted to get license information to be uploaded. Something like this could have been communicated via email or on the client portal easily, but no - you are asked to called this number where inadvertently the wait time is over 3 hour all the time. Extremely poor customer service, please pay a little extra to a local well recommended attorney, THIS WEBSITE IS NOT UP TO THE TASK AND WILL WASTE YOUR TIME AND MONEY.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Rock. We try to do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about your concerns and try to turn things around for the better. Please contact us your order information & we’ll reach out to you right away.

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 29, 2020

    I ordered a business license and EIN number from Legal Zoom 3 months ago!! Still haven't received anything.. I tried calling to get help, it takes hours to get someone on the phone.. And they always say, "We have to call you back".. I never receive any calls.. Now I'm unable to receive a refund.. Please don't use this company! PLEASE!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Courtney. Typically things go more smoothly and we apologize that you experienced us at less than our best. We confirmed that you've spoken with our customer care team who ensured your order was completed, including the EIN obtainment. Glad it's worked out now. Of course you should feel free to contact us if you have any further questions or issues.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed July 28, 2020

    I recently used LegalZoom for a personal will but the website was crashing a lot. It took a couple of days for me to do it because I would get a couple of steps in and the pages wouldn't load. I tried running it in a different browser and on my phone but it was the same thing. It was kind of frustrating but when it was working, it was fine and creating on the website was very easy to do. It was pretty quick and the process was good. The questions made sense and if I needed clarification, it was easy to find.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jewell. Thanks for taking the time to share your experience. We're so sorry to hear about the rough start but glad to hear everything worked out. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed July 25, 2020

    I used LegalZoom's copyright services and working with them was great. Their customer service was really good. It took longer this time for my copyright to go through, but I understand that’s because they were dealing with COVID and working from home. They called me three times about the same problem I already fixed once. They said their computer was acting up. Other than that, I like that LegalZoom is easy to use.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jessica, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 25, 2020

    My boyfriend recommended LegalZoom. I did a will and a power of attorney. Their customer service was really good. They were very helpful, the follow-up was quick and the documents came quickly. It only took me maybe an hour and a half to get all the paperwork in, requesting everything and getting everything together. Then it took a span of about two days to get all of the final documents. Working with LegalZoom was easy. I could just type in the information. There was a situation where I had to get something from a family member who was in the hospital. So, there wasn't a ton of red tape and it was pretty straightforward.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Ledonna. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Customer ServicePricePunctuality & Speed

    Reviewed July 24, 2020

    Terrible customer service! Recording on phone has been saying call volume is up for 2 weeks- I was informed wait time would be 4 hours- yes hours! How is this acceptable to someone who paid over $400 a couple weeks ago and has been getting nothing but lip service for 2 weeks. Do your homework folks. Sometimes when you pay peanuts, you get monkeys to do the work!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Mark. We've been experiencing longer than average hold times in our call center, and we're doing everything that we can to address this issue, including hiring and training more agents. We know that your time is extremely valuable, and we remain committed to serving you. Thank you for your understanding as we work through this challenge.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed July 24, 2020

    I was starting a business and LegalZoom came highly recommended but they messed up. My name is not anywhere on the legal paperwork that says I own a company. So therefore, I can't open up a business account. I can't receive accounts payable. I can't do anything. I can't operate. LegalZoom has some company called USCA Inc. The articles of formation don't have my name on it at all. It has a USCA Inc. out of Huntsville, Alabama. All this was filed in Madison County. I don't even live in Madison County. The registered agent has USCA Inc., not myself. So, when I went to the bank to open up my business account, I can't do it because I'm not the owner.

    I reached out to LegalZoom like 10 times. Every time I call, there's a three-hour wait. They ask me for my number and say they will call me when it gets my turn, and I will not lose my place in line. I have never received a phone call yet. I've been doing this for about three weeks now trying to get in touch with them. I finally had to do it myself. I filed Articles of Amendment and I'm sending it in today. I've paid an additional $50 to do that and sent the Madison County probate court a check for $49. So, that's $99 more that I've had to pay to try to get this fix because I can't get LegalZoom to fix it. If I would’ve went to a local attorney, I wouldn’t have ran into this problem. I need LegalZoom to fix the problem.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Nick. We're truly sorry about what occurred with your order and with your customer care experience. We’d like to try to make things right. We'll review your order and reach out to directly with help.

    Verified purchase
    Refunds & Payouts

    Reviewed July 23, 2020

    We were setting up a church and Pennsylvania required a lot of paperwork. Frankly, I didn't wanna mess with it. So we went ahead and bit the bullet and paid for LegalZoom to do that. The service was fine. It was slower than I had hoped. But then again, we were doing this in the middle of a worldwide pandemic. So I don't hold that against anybody. Some of that may have also been the slowness of the state to do their end of the things.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Win. We appreciate your patience and understanding. Thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed July 23, 2020

    I liked LegalZoom's reputation. I used them to do a will. It was fairly easy working with them and it was almost fun.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Lisa. We think it's fun working with our customer too. Thank you so much for this great 5-star review and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed July 22, 2020

    I was referred to LegalZoom by my dad. He has a small business. Also, growing up, I remember seeing LegalZoom on TV. I knew what it was for, and I used it. I had a woman call me a week before I got accepted. It was not very good just because she threw a lot of information at me all at once. It was a 45-minute phone call where I just listened in on what she was saying.

    The woman wanted me to buy some of their service that she said that I could get help with finding my tax bracket and insurance. I wasn't interested, but I just used them so I listened. It was a little overwhelming, but perhaps that just comes with the territory. She was just doing her job by just telling me the stuff I needed to know. But for somebody who just started a business, I don't know if I need to hear all my options all at once. Other than that, LegalZoom is doing pretty good so far. They were straightforward. It was pretty easy to start my business. I might understand business more than some so I didn't know that I needed that much help. But they were there if I needed.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Brian. We appreciate the feedback and thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed July 21, 2020

    I don't have a private attorney that I have a relationship with currently so using LegalZoom seemed to be the easiest route. We just had them create an LLC and everything was fine. I'm very satisfied that I went with them.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Ryan,thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Profile pic of the author.
    PricePunctuality & SpeedStaffRates

    Reviewed July 20, 2020

    Please do not use LegalZoom for your small business. While many large companies and small businesses like mine are helping each other stay afloat during the pandemic, LegalZoom increased my price by $100 on auto renew and did it knowing that they have 4 hour wait times to speak with a representative. Important side note, I pressed the button for “Purchasing new products” and someone answered almost immediately but of course wouldn’t help me. I’m sure they’re just hoping people like me will give up and accept the huge price increase. What a heartless way to treat fellow Americans during really difficult times. Please share this with others and hold LegalZoom accountable.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Christine. It is very important to us to try and improve the situation when there has been any dissatisfaction with our service. Our registered agent subscription fees were increased prior to the pandemic, to include additional benefits important to many of our subscription members. We're truly sorry to hear this increase caught you by surprise and we lost you as a customer. The registered agent subscription is now cancelled and we've issued a refund of your last two renewals. Please let us know if we can help with anything else of if there's anything else we can do to regain your trust.

    Verified purchase
    PriceRefunds & PayoutsBilling

    Reviewed July 20, 2020

    I was setting up my nonprofit business. It was confusing. I got charged things that I shouldn't have gotten charged for. Twice, I had money refunded to me because LegalZoom billed my account wrong, and then they had to put the money back in. Big mess. I went there hoping I would get real good legal advice or at least someone who could put me in the direction for setting up my company. It seemed everybody was reading off a screen and nobody really knew anything. They’re just there to charge you money. Charge you money for stuff I could have done myself.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Sarah. It's disappointing to not get what you expected and we feel terrible that we're responsible for making you feel this way. We'd like to take a look at your account to determine what happened and try to turn this experience around for the better.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffRates

    Reviewed July 19, 2020

    Working with LegalZoom is very easy. I used them to help me establish an LLC. Their website works beautifully. They were available, too. Multiple phone calls were quickly answered. If you're interested in starting a business, use LegalZoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Andrew. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Customer ServiceRefunds & PayoutsMaintenance

    Reviewed July 18, 2020

    I used it for a trademark submission and the information they gathered from me was incomplete. I had to respond to multiple legal actions from USPTO and spend a lot of extra time figuring out how to fix the problem. I contacted Legal Zoom about it and they tried to get me to pay for a lawyer. I could have just done it myself and it would have taken the same amount of time - maybe even faster.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Mose. We are truly disappointed to know that we failed to meet your expectations. We appreciate the feedback and we will use it to work on making a better experience.

    Loading more reviews...

    LegalZoom Company Information

    Company Name:
    LegalZoom
    Year Founded:
    1999
    Address:
    101 N Brand Blvd Fl 11
    City:
    Glendale
    State/Province:
    CA
    Postal Code:
    91203-2638
    Country:
    United States
    Website:
    www.legalzoom.com