LegalZoom Reviews

I was on Facebook and I was on a group message with people doing hotshots. And one of the guys said, “If you want to get your LLC and your EIN number, LegalZoom does it. They do the whole thing and you don't have to do it yourself.” I had to have contact with the customer service representative and it was great. The package I selected was 30 days. They said that it was 30 days for them to do it, and 30 days for the state to get the process going. I thought I would get it back to at least 40 days or 40 plus days. But I got it back in three weeks.

This agent was extremely knowledgeable, she gave me information the was beneficial. She was smiling through the phone. She was friendly and made me feel comfortable because people who are starting new small businesses feel nervous and hesitant only because of their lack of knowledge. However, she made me feel comfortable in asking questions. All my questions were answered and I feel like I am capable of starting this business and she told me LegalZoom is here for me... Please express my appreciation for my agent Terri.... Sandy **....

We went the LegalZoom route due to convenience. It was very easy. I spoke with a rep once just to clarify that I was doing something correctly and the customer service was great.

I could not find anybody in Arizona that I knew, and I trust LegalZoom. I figured I would give it a go with an LLC and it was quick and easy.

Aside from the adverts on TV all the time, I decided on LegalZoom because it was a one stop shop and the price was fairly lower than the competition. The entire process was smooth. I had the requisite information that I needed and they directed me to third party companies. The brands called me as a result of me doing that so it was good. I still get information from the third parties that I might be owing franchise fees but one of the things that LegalZoom did right was let me know that if I filed after the 15th of December, I wouldn't need to pay a franchise fee to California.

I needed a copy of a trust document that was prepared a long time ago and I couldn't find it on line. Richard listened to me, found the document and emailed it to me. Very Impressive. Sounded like a nice guy too.

If it were not for such a very good agent I would not have rated Legal Zoom highly at all. I tried countless times to contact a human being when I received a notice something was missing. It took 2 days of nonsense and automated services being too busy and suggesting I try again later and call times exceeding 4 hours and further hold times even after a call back service. April is the only good thing. Seriously this is a piss poor communication system with more nonsense automated dead ends than is humanly digestible.

I always use Legal Zoom. They are fast and knowledgeable and relieve me from struggling to find out how to handle legal issues. They have done Trademarks, copywrites and wills for me. I cannot recommend them highly enough.

My experience was awesome, very professionalism, accurate, skillful and timely. It was a very impressive and elaborate with a time frame, I did appreciate and encourage with the standard of care and attention.

I just went and looked at the price, and the price was what I was willing to pay. We set up a small business shop and working with LegalZoom made everything simple and was easy. Anybody can do it.

I write and I’m a creator so I use the copyright services of LegalZoom a lot. I’ve also recently used them for estate planning and for legal advice. I purchased the package that was best for me to facilitate those things. The customer service is good. They answer questions and follow through with you to the best of their ability. I love that with LegalZoom, they can have you log into your account. They can see what you're doing and they could walk through. So, it seems like their employees are well trained. I recommend LegalZoom to anybody, especially with a small business and they're working online. They could use LegalZoom to get a lot of things done because sometimes, people want to do things but they're afraid to start because they don't know the legal ramifications of what they're doing. So for even a regular, small business owner, they should go for LegalZoom first and see what they can do for you, because they helped me.

Legalzoom was the fastest way to finish what I needed to get finished. I signed on, created an account, and told them what I needed. I paid for the service, and they handled it. It was very easy and now, I'm able to move forward with my processes.

LegalZoom was very helpful and knowledgeable. It's a good company to use if you were to start an LLC or get information depending on what you’re looking for.

Legalzoom is a good service. Their website is easier to navigate than others and user-friendly. Everything is in one place and simplified. I used them for filing up an LLC back in 2015 and I tried to use them again. They do the compliance requirements for me. I have peace of mind and I know everything is taken care of. The process is very easy but they could be better pricewise.

I do a lot of production work. And some of my work is through the computer so I heard about LegalZoom online, through Facebook and all the other websites that I deal with doing my music. I wanted to start this project up where I just released my first single on my birthday, March 1st. I wanted to make sure all the legal part of it was done as far as copyrights. So, instead of me running around town, I figured I'd have LegalZoom do it. It was all done online. It saves me a lot of time. If I got a lawyer, it would have cost a lot more. I researched exactly all the things I would have to do without me actually doing it myself. Their prices are right and they do good work. In the future, I'm going to register my company through them.

I just got my LLC through Legalzoom for the state and I didn't have to do much. They made it simple and easy. I filled out the online forms, and they took care of everything else.

A client/friend of mine recently got admitted to a nursing home. He's elderly, no family at all. I've been taking care of his home and home for over 5 years. He asked that I take power of attorney. I had no idea where to start. Worried about him and making a wrong decision along the line... but I called Legal Zoom and within minutes I felt better. Tetica walked me through what I needed to do, and in 20 more minutes I was printing the documents. At least one step but makes me feel less stressed! Thank you!!

In dissolving my LLC business, I have had the extreme pleasure in working with Legal Zoom. Each time I have needed to respond to questions from emails of Legal Zoom, the agents I have spoken to have been very calm and reassuring. They are well trained, very professionally polite, and easy to work with.

I’ve used LegalZoom before. It was cheap and easy to navigate through but this time, I wasn’t happy at all. I’m using them for a fictitious name for a business. I started my process in November and I got my documents back a few weeks ago. So, it took an enormous amount of time, even for a Covid issue, which they blame it on. I had to call them five times to solicit. I got escalated, they were supposed to call me back and nobody ever did. I was left alone with no answers. So overall, it was not a good experience. If that happened the first time, I would not use them again. So, I definitely will not use it again anymore.

I had my first LLC with LegalZoom and it went perfectly well without much hassle. It was a smooth and straightforward process. We opened two more with them. At this moment, I have three others with LegalZoom, and I am extremely happy with the service. When there are issues, they send emails, but sometimes the people might be busy, and they miss the emails. If they have the voice calls or text alerts on top of emails while the issues are going on, that will certainly help.

Legalzoom makes the process very easy. My first contact with them a little over two years ago was to set up an LLC with my son and his wife for a small business that we operate. The website is well laid out. There was a pop up chat as well as an FAQ page. I was able to find specific information about the service I was looking for.

I got the LLC processed through LegalZoom to make everything legalized. Everything went good so far.

LegalZoom helped me with the paperwork and filing of my LLC and SBA. They were always available within reason to answer any questions or concerns that I had. I highly recommend their services to anyone that is trying to start a new business..

Any kind of documents that I need to sign, LegalZoom just sends me a link and I click on it. That’s the only reason I use them. The quality of service is great.

The services that I was looking for don't really require the services of expensive attorneys. So I just went the other route and used LegalZoom when starting an LLC and trademark registration. I have been saving money working with them.

I like LegalZoom. I started using it in January when I got my cleaning business and it helped me a lot. I just got my paperwork for my cleaning business today. I would recommend LegalZoom to people who don't know how to do any of the paperwork or didn't have time.

We have used Legalzoom for over 5 years and they have been great at helping us navigate everything we need to do for our business. We love their service and highly recommend them to anyone needing business help.

This is the second time we have gone to Legal Zoom for important legal services. They earned our repeat business as they did such an excellent job for us previously. The whole process is very simple and relatively fast to complete, and when we had questions, they were answered promptly and in a very professional, clear, and friendly manner. We would recommend Legal Zoom to all friends and family!

I was billed within days of submitting a request for monthly billing and received an email that my request was put on hold until payment was made. I called Legal Zoom and spoke with Rep. Kei. She was WONDERFUL!! She corrected some errors I made in my order and assured me that my order was processing and gave me direct contact information to complete the process...I really appreciate her help and great customer service! :)

I filed an LLC with LegalZoom and they did not mention that you need a Registered Agent Service when you purchase your LLC. You only find after receiving your receipt that mentions they'll automatically charge your account an additional $249.00 once your documents are submitted to the state. That is very unfair. They should mention that before anyone submits a payment. I will be canceling as soon as I'm able to replace the Registered Agent. Absolutely disappointed.

I had LegalZoom start the LLC for me in Missouri and it was pretty easy. I just paid them and told them what I wanted. For them to file the LLC, it was 65 bucks, then I ended up buying the other packages where they filed my EIN and all that stuff so that was pretty cool. I didn't have to do any of that. They said the EIN filing was gonna take way longer. But they got it done weeks ahead of time. They were really fast. The product was exactly as is.

I used LegalZoom for trademark registration. I've been their customer for a few years already and they're all right.

I like the website and how that was set up, because it was easy enough to find the information that I needed before I even decided to use the services. It's very user intuitive. Once I went on the website and looked at all of LegalZoom's amenities, I decided to go with them. Communication is great too. I don't have to wait too long to hear back from somebody. It usually takes a day or two, which is good. It’s very overwhelming to start a business, but with LegalZoom, everything is laid out. Everything is there and people are there to help as well.

I was a little hesitant to use an online service like LegalZoom in setting up an LLC but I am pleasantly surprised by how professional, courteous and efficient the process has been. I recommend it highly!

Our company has been using LegalZoom for several years, for RA services. Big mistake. Most recently, we were upcharged over 60% ($399!) without even being notified. We contacted customer service and they were not helpful. Stated we received an email. Unfortunately, not true and we are waiting for proof. We asked about when the price change occurred, they stated 2018, yet we had a normal payments going through ($159) up until 2020. When asked about this discrepancy, they responded saying, "it was probably a glitch". One word. Wow.

I was told that all I had to do is try to send mail back to the state, but getting my LLC done was a little complicated. It also seemed like LegalZoom added charges than what was discussed prior. It is hard to get ahold of customer service as well, but once I got ahold of them, it wasn’t that long.

I needed a last will and testament. I'm young so it's gonna be a simple will for now. But other attorneys around us would charge quite a bit, so I was looking for a cost-effective method. With LegalZoom, the cost of estate planning was great. So the price was a big factor in choosing them. The process online was quick and it walked me through everything. It was good.

All the information that LegalZoom has provided has been really helpful. It's just that sometimes when I call, I have to wait up to an hour. But when I get in touch with somebody, it’s really good ‘cause they answer all my questions. I received my LLC and they did everything. It seems like it's legit, with the booklet, with all the information, the seal, and everything.

My experience was nice, professional and accurate. I enjoyed speaking with James ** because he went above and beyond my expectations especially with the pandemic leaving a shortage of staff to handle incoming calls. I am glad he took my call!

LegalZoom seemed very straightforward and the call that I had with the representative of LegalZoom was helpful in talking me through the process and helping me to select a package. I used them to file for an LLC and my estate service as well as everything that helped me get set up as a registered agent. It's easier to stay on top of business filings. However, the timeline wasn't super clear and that was a little frustrating. For example, I chose the least expensive package. That meant I would have my license back from the state in 30 days.

LegalZoom was the first one that popped out. And then I was looking through it, just to see what it was about. Shortly after that, I got some emails and phone calls. Everybody seemed friendly so I kept it going. I just downloaded the paperwork from the website. Everything went great. I'm very pleased.

The process seemed like it was pretty fast and it wasn't too difficult going through the steps. But when I actually started doing everything and paying fees, it took LegalZoom quite a while to get the LLC license to me. I purchased this sometime last year and I just barely got my LLC license about three weeks ago to a month. They kept putting me through the runaround. Every time they said they were gonna send the LLC off, they didn't send it off. I just had to keep calling and doing extra stuff.

I called Legal Zoom with a couple different questions regarding my pending order. Jamiah, the voice on the other end of the line, took my call with the most friendly and upbeat personality that instantly put me at ease as I was a little nervous at the beginning of the call. Jamiah was great. She helped solve my issues, and even guided me through the necessary steps, per my request, to change my entity name myself. Thank you again Jamiah!

Would definitely recommend LegalZoom.. Had a great experience learning about how I can best protect my new company. Very easy to Understand Jenny who I talk to and she was very knowledgeable about explaining things to me.

I heard about LegalZoom through a previous business that I own. I used it before. It could be better, but they’re okay.

LegalZoom's process is easy and convenient. The customer service based on the chat could be a little bit better though. I had questions of when my delivery would be here because it said the documentation would ship on the 19th of February, and I still haven't received it. But working with LegalZoom was very easy. A benefit is getting all my P's and Q's together as far as running my business legally. And between getting the correct paperwork together for the State of New Jersey as well as the government for taxes and doing things the right way, LegalZoom made it easier. On the website, I like the easy access to the documentation and how it's put into different files. Everything's in tabs as far as the legal document. If you open up your document tab, then you're able to go right into, for example, the EIN number for tax reasons or legal paperwork. It makes it simple with the drop-down that you put on your orders.

LegalZoom took care of everything I had to do and it wasn’t expensive. However, maybe they could send an update once in a while. It was supposed to take two weeks, but it took more than that. Other than that, everything was all right.

I did a living Trust through LegalZoom and had never done anything like this before, LegalZoom helped me out step by step and their support team is great! If you are looking to do things Legally by yourself you can't go wrong using LegalZoom, tons of great information and friendly people to help you get it done.

I heard about LegalZoom from a friend of mine. It was all online. My last thingy with them was they screwed up my paperwork, so I had to call them and redo the paperwork again. And then, my LLC business stuff wasn’t sent to me. But LegalZoom is customer-efficient.

The process with LegalZoom took way too long. Somebody dropped the ball somewhere along the line. They should have handled it faster and gotten me my license faster. I missed an opportunity to get a grant that I wanted to get for my business with the coronavirus. I needed my license, and it took so long that I missed that opportunity, so I'm not very happy.

The process is easy for me. For now, I'm good because I received my order, but it's not complete yet. I will also try to help another guy and recommended them, but I'm still waiting to finish mine.

I'm a sole owner of a business, but I have a partnership that's a 50-50 with another business organization. They were the one that gave me the option for LegalZoom. But I also know of another business owner that has used them before and he expressed a whole lot of positive reviews when it comes to their services. From what I understand, affordability and the services that they offer are kind of the gold standard. It's the first time I've ever gone through the process of getting the LLC. I don't have a whole lot of reference to know how difficult it would normally be or how difficult it would be to go through another agency, process or another state or country but given the way that it went, the process is difficult in general and timely and has a little bit of expense to it. LegalZoom kind of rolled out the red carpet and made it about as easy and painless as that process probably could be.

A friend said he worked with LegalZoom before and he liked it. At first, it was great. But then we were getting more fees instead of getting help. They said that the IRS will mail us our EIN number. We've been waiting for that for five months now. We can't even get anything done, but we still have to pay LegalZoom. We can't even do business or make any money right now because we're not official yet. I'm unsatisfied at the moment.

It was easy to do the original filing for the sole proprietorship and then I had to go back and redo some of the papers a little. They sent me an email, gave me the phone number to call and it was quick. They also did everything well but it took six months for my last request to get filed and they never gave me a good answer on why it took so long. I don't know if they had to file everything through the state and the county and it took a while, if they were backlogged or they had a COVID infect. Other than communicating better about the delay, everything else went perfectly.

Needed to revise my order to add me as a contact with my wife as primary. Also needed to adjust representatives so the children were equal. Corey walked me through it and was very pleasant and professional.

I had a friend from our church who had worked at LegalZoom for a long time and he had nothing but great things to say about them. So when we needed to create an LLC for something quickly, I thought of trying it out. I gave them some money and did it online. LegalZoom was great. The price point was the most attractive thing and it was as easy as you could make for a very bureaucratic process of starting an LLC. There was still plenty of paperwork, but they got it automated as much as they possibly could.

I used LegalZoom to get a name change. The state of Tennessee changed my name, so I had to go through LegalZoom. They got all the paperwork for me to get it done. For something technical, I don't know anything about that stuff, but they sent step by step on every little thing I needed to do. If I need a lawyer for anything, they’ll do the heavy lifting. I’m a truck driver. If something happens and I say, “Hey, I need a lawyer to help me deal with this ticket,” they will do the hard part. They would be like, “Where did you get this ticket? Where did you do this?” I will figure it all out. It wouldn’t be like back and forth and me having to do more work. It would be just 170. It's very reasonable.

I had LegalZoom do a power of attorney with my mother and then wills and power of attorney with my wife and I. The process was very easy to do. It didn’t require going to an attorney's office to get it done. This is my second experience with LegalZoom and so far, it's been a good experience.

Legalzoom has great service and it’s very convenient. The most communication I had with them is through email. I haven't needed much communication so far, but I see that everything is accessible and that they're willing to get in contact me with any kind of way. I made one phone call to them and they helped me out. They were kind too. I feel that the chat is always available to be used as well. This is my second time using them. So far, so good. I enjoy using it. They always get back to me with information that is needed and required.

The service from LegalZoom was a good bang for the buck. I did the LLC at the beginning of the year. The process was easy. I like the constant updates that they're giving me and letting me know that things are due and having to do with taxes.

The process with LegalZoom was kinda easy. There are some of the stuff I didn’t understand, but I just gotta Google. It’ll explain it. I had a live representative talked to me. It was helpful on that side. Everybody was nice and concerned.

I applied for a LLC which was handled by Haley L in a professional manner. The conversations were friendly and informative toward actually using Legalzoom. The process was surprising very easy. The EIN number arrived in a very short time.

I had a question about adding another property to my LLC and Tiffany said I should schedule an appointment with a LegalZoom attorney. She was a great help, even walking me through the prompts on the screen to set up my appointment.

Carlos took the time to describe each package to me and also told me of the pros and cons of taking each package. He also told me of the ways to save. I think that LegalZoom should duplicate him. The kind of customer service I received today is becoming extinct. Good job Carlos and LegalZoom.

Susan was great for two reasons. One was that she was able to fix my issue and make me more knowledgeable, but the second reason was that she was able to do so in a way that was relatable and yet humble. Because of all this I feel that if I were confused or stuck in the future, I would be glad to have her help me.

I called Legal Zoom today to see how much longer it would take to get our Living Trust for my mother. Richard answered the line and he was friendly and funny. He gave me a number to the place where the Deed was being sent. I was thankful to know that we could call a legal representative when we were ready. Thanks so much. Michaela

Riley was knowledgeable, listened carefully to my needs and recommended a course of action that ultimately led to the best decision for my circumstances. He also had great follow up and made sure I was completely satisfied before purchasing the product. Fantastic service and a job well done!

I needed to amend my living trust and I wanted to know how much it would cost. The customer service rep suggested that I also get the POA and a Living Will, which I knew I needed. She guided me to a package that you offered which had POAs, Living Will, and Trust Amendment in it, for a bundled, discounted price. I am very happy with her patience and help.

LegalZoom agent was very nice and helpful. She answered all my questions clearly and she also gave me some additional information I wasn't aware of. I am very happy conducting business with LegalZoom.

I contacted Legal Zoom to assist me in starting a new business. My experience was great. All my questions and concerns were met with professional customer care. I would recommend Legal Zoom to anyone in need of legal advice.

LegalZoom has great services and knowledgeable reps that help provide the necessary insight to get your business needs met. Very professional and great service. We’re looking forward to our ongoing and continued partnership utilizing their services!

I have used this service over the past 20 or so with success. Now that the 3 seniors (mom, aunt and uncle) have passed on, I am in my early 70's and am using this service and its products that I trust for myself as well.

I opened a business account yesterday and only take few minutes, the website was very easy to navigate and understand. I had a problem processing the information and a customer agent call to help me, she was great, fast and efficient. I had everything done in less than 30 minutes. I hope everything go smoothly and I get my business set up in less than 10 business days. Thank you!

When adjusting our operating agreement, the whole process was made extremely easy with our representative Riley. He was very knowledgeable on the process and helped us to make sure we didn't miss anything. We were able to take care of everything we needed to in one call with minimal follow-up on my end afterward. I thought it was going to be a long and complicated process, but Riley made it so much easier!

Quick and easy to get my estate plan done and great help with revisions. I would suggest using this product for those whom are in need of family planning but just cannot seem to get the time to see an actual lawyer.

Our customer service agent, Richard, was one of the best representatives I've dealt with in a long time. He was incredibly knowledgeable, extremely professional and a very kind person. Add to that a sense of humor and you have the definition of great customer service.

Oftentimes legal matters are challenging and intimidating for laypeople. My representative, Patti help to allay my fears of being a legal novice. She patiently guided me through the process and never disparaged my obvious lack of legalese. I had been reluctant to complete my transaction for fear of not being able to precisely express what I desired. Patti eased me through the process and created a loyal and very satisfied customer.

Needed to update our policy-- The folks at LegalZoom were very helpful, professional, friendly and knowledgeable. Thank You LegalZoom for making this experience hassle-free... We have used LegalZoom since 2014 and could not be more pleased.

I spoke with a representative by the name of Jordan, who was very helpful and handled my issue in such a timely manner. He made sure to go over everything with me and asked if I needed anything else before we ended our call.

Hello my name is Monique **, I was referred by a friend to conduct my business with Legal Zoom, and I'm glad that I did, My agent was Julia, and I told her of my needs, as well as my concerns, and she took care of things from that point on.. All I had to do was answer a few questions, and here I am.. Everything went smooth with no problems, and I didn't have to do anything, but wait on my paper to arrive to me, Julia was very thorough with going over my account in showing me what I needed to know.. Thanks again, Julia.... Mrs. Monique J.

Michael, LegalZoom agent who served me today, listened to me very patiently and attentively and spoke back to me in a very respectful manner. He helped a great deal in making our encounter to be very cordial and productive without any reasons for regrets. I would very gladly and without hesitation recommend Michael and the LegalZoom company to as many of my friends who might benefit from their service. Excellent!

Ashley was very helpful and detailed when going over my order. She made it very comfortable, she made sure that all the info was correct and ask if I had any more questions or concerns. She even told me to enjoy my weekend???. She was great.

I was on the LegalZoom website forming a LLC. The computer was not responding properly so I called support for help. The agent was rude and condescending. I remarked that I normally use an attorney but thought this might be quicker and easier. He said 'if you have an attorney, why are you calling us?' rather than try to gain my business or solve my computer problem. I asked for a supervisor, and he hung up on me. I called back and escalated, and followed up with a number of emails trying to get satisfaction. I came to the conclusion after numerous attempts that Legal Zoom simply doesn't care. If the technology works for you - great - if it doesn't, they really could care less and have no interest in helping. RUN!

I dissolved my LLC but Legalzoom charged me $249 to automatically renew registered agent service but I never agreed to auto renewal. Customer service refused to do a refund. I contacted customer service via online messaging because I could not reach anybody by calling. They refused to issue a refund and told me I elected to have this service when I filled out my questionnaire, which is completely false. There was no mention of giving LegalZoom authorization to automatically charge my credit card to renew my registered service agent or an additional charge of $249.

In December of 2019 I submitted a request to Legal Zoom to dissolve the entity I had set up using their service. On 11-Jan-2020 I received a response stating my RA services and Legal Forms was being processed and would not renew, but then there were delays. Due to the nature of 2020 I did not contest the slowness of their finalization of the request, although Legal Zoom promises 20-35 day processing.

I wanted an S-Corp and selected this and add-ons related to it and paid online but the corporation never materialized and they still charged me for it and the add-ons like Registered Agent, Total Compliance, and Tax filings. They make it impossible to cancel or speak to a real person and hold times for their customer service line are over an hour. Tried to dispute through credit card and LZC fought it. Disgusted by their "service."

The agents who answer the phone are inconsistent with their knowledge about the process. I paid for filing a 501C tax exempt. The agents hung up the phone on me when I asked questions they would not answer. I asked to speak to someone who could answer my questions, they said that the team who completes the form are not allowed to talk to clients. I asked for a supervisor to help, they blocked and said someone will call me back in 48 hours, no one did. I asked them to give an attorney access to my application, the agent said it was done but when I had the appointment with the attorney, he did not have access. When I completed the form and I wanted to make corrections, they said that I could not and would have to wait 10-14 business days for someone to contact me!

The software for the Living Trust contains bugs that are potential fatal flaws. The entries in the questionnaire boxes are not accurately transferred to the printed document. Consecutive capital letters, such as common two-letter state abbreviations or acronyms for names of companies ("BBVA Continental", TD Ameritrade), cannot be entered correctly. The second and subsequent majuscule letters are written as minuscule. Response time for written inquiries is not one day, as promised, but can exceed three days, if a response is received at all.

I'm satisfied with LegalZoom. They're fast and provide good service, so we're happy.

My father told me that he had used Legal Zoom before and that it was a good choice that he made. I tried them out for an LLC and a business license. and their website was straightforward. I got my stuff done with them within a very reasonable time. It's a good service and they were good at helping me out.

Last month, I formed my LLC. LegalZoom was straightforward. I went on, put in my info, waited a few days and got my LLC, so I'm happy. They also offered the option to pay half now and pay half later. That was a big incentive and I know that's is a big deal for a lot of people right now. I can put some money towards some other things getting started and then pay it off later. I'm thinking about using them again for another business I'm thinking to form shortly. With LegalZoom, I can find the documents that I need after the fact, like my articles of organization or anything that I need to pull up for my bank account and things of that nature. It's very easy to go right to that one screen and print out my paperwork.

LegalZoom is highly recommended and they have a legal guy to help. It's cool and I am using it for an LLC. It’s working and it’s pretty quick. The process is easy.

I found LegalZoom through my wife. She has a ministry and she used LegalZoom one time so she recommended them. I just had to pay for the LLC and it was done. But I found out later on through my bank that it was something that I could have done with a lot lesser cost. They said they would do it for free, that the same thing that I had done could have got done by me just coming to them. But I got what I paid for and it was very simple. LegalZoom made it very easy for me to apply for LLC and they took care of everything. I’m grateful for that.

I needed to create an LLC and I already did through LegalZoom's website. When I was setting up online, I accidentally selected economy and some upgraded one. But I called in and the rep helped me sort it out. Overall, good experience.

I liked Legal Zoom's presentation through their commercial. I paid the money needed, filled the information needed on their website, and sent my trademark application. Their service was great.

I opened an LLC through Legal Zoom without having to do it myself. Their service was straightforward. Their website worked as it was supposed to which was nice.

My brother told me about Legal Zoom. I and some people who were part of an LLC with me decided they were the best option to go with. Using their service was pretty easy. Everything was a waiting process. Their site was helpful. It was easy to use and it was so step-by-step.

I had an account with LegalZoom to start my own business. Every 3 days they would email me. Request the same information. I reviewed the information 4 times with 4 different people. I send all required docs, and verified they had them all. Then they sent me to do state paperwork that was part of my account order costing me out of pocket funds. I finally had to process my own state and federal paperwork, 30 days with legal zoom nothing filed. 30 minutes after canceling legal zoom all paperwork filed by me. They are a bunch of idiots.

Everybody at LegalZoom has messaged me and emailed me back as I needed help. There were a few different things that I had them do and have not switched or gone anywhere else because I have absolutely no complaints. Somebody referred me to them and there has been nothing, this far, that has made me regret choosing them. They have done well by me.

Updated on 12/20/2020: PART 2 - I spoke with Rachel from LegalZoom but, the service did not fulfill my request, and I dissolve the entity created by LegalZoom. I thought I would get a refund back for the main purchase but did not. The money spent was a waste, I appreciate Rachel effort but, my service was not fulfilled. I recommend using another service that cost cheaper. Business Formation is easy to do.

I was trying to start my business through the Secretary of the State of Texas and it seemed like every link I clicked to take a step forward, I kept going two steps backwards. So, instead of me getting stressed out and drinking Hennessy, I just went to Legal Zoom and let them do the work. Everything went well until they forgot to send in my EIN number. So, I had to pay for that and now I have to do my EIN on my own anyway. Even so, LegalZoom made me comfortable. They answered my questions and guided me in the right direction. Overall, everything went well.

Although the price of setting up a trust might be much lower than hiring an attorney yourself, the level of the customer service you receive is so poor that I wish there was a way to give them negative 5! Company's website is not user friendly, staff are not knowledgeable and, it will take at least 45 minutes to talk to someone over the phone. I had several incidents that I waited to talk to someone for 50 minutes but once I got to talk to a member of the customer service, he or she was not able to answer my question so she asked me to wait so I could be transferred to someone else but I got disconnected. Their phone system is also set up poorly. I do not recommend this company at all!!

I've used LegalZoom before. Recently, I incorporated a company through them. For most people, if they have the time to wait for them, LegalZoom's fine. But if you're in a rush or if you need something, I wouldn't go to them. It just takes too long, like I was really waiting for more than a month. I just had to go and do the paperwork for myself to get the stuff like EIN number and making sure that I was filed with the state and a whole bunch of other things that I paid them to do.

A friend of mine recommended LegalZoom. I formed an LLC. I got a tax BIN. Someone from 1-800Accountant which partners with Legal Zoom reached out to me for a free consultation and that went quite well. Our experience with LegalZoom was very good.

I have a friend that started her LLC through LegalZoom. She gave me a great review, said it was easy. The people were easy to talk to, they tell you everything you need to know. So that's when I gave LegalZoom a call. It was perfect. I love that everything I needed to know was right in front of me.

I used LegalZoom. I made some changes to my will and I haven't heard back from them as far as whether or not it's ready to print. But other than that, it's been good. I've done it all online and it seems efficient. It's also cost-effective and got what I needed.

I used LegalZoom’s services for starting a small LLC. I sat with my accountant and they did it through them. I’ve known the accountant for years and years, and they said that LegalZoom could take care of it without any troubles.

One of my friends who had used LegalZoom referred me to them for business forming. I started September 28th and it's still a work in progress. I'm still waiting for my EIN and publish my company. It is going through as expected and I hope it gets completed this week. There have been a couple of back and forth because I had to set up a few things but they are very good professionals. They know what they're talking about. LegalZoom has a nice website and a good support line. The only thing is the costs were not transparent. A couple of costs came in as a surprise to me.

I used LegalZoom several years ago when I first did a trademark and I used them recently for the same service. They got the job done and they did great on it.

My friend started up his business through LegalZoom and he told me about them. Since their pricing wasn't bad, I used them as well for the LLC startup. I've talked to so many people in the past three months that it’s hard to keep track of what's what, but having that legal backing makes things a lot more comfortable. Legalities can cost you a lifetime of issues if not handled properly and it’s one less thing you have to worry about.

I got a good referral from my friend about LegalZoom. He said he had a good experience. He said it was a smooth transaction getting the LLC from them. And as far as my experience getting my LLC, it was pretty good, pretty simple and straightforward. The only concern I may have was the Articles of Organization. There were some spelling errors on there, but I don’t think it’s a huge deal. It was just minor spelling errors. It wasn't gonna affect the legality of anything. In the beginning of the process when my application was delayed, I was able to speak with somebody. That went smoothly. They ironed it out, they got my business back on track in terms of getting legalized.

I used LegalZoom's LLC service as I didn't wanna do the paperwork myself. It was easy to navigate the site. The process took an extra two months because I filed for it in July and I'm just getting it now in October.

I was online trying to figure out how to buy my own LLC. LegalZoom seemed the most user-friendly, and they had the best reviews. They're user-friendly and the people who work for them are very knowledgeable and professional. I've been with them since about August when I purchased the LLC. They explained everything to me in a good manner. They simplified it to me, and I was able to understand it a lot easier. Everybody that I speak to seems to know exactly what they're talking about.

A friend referred me to LegalZoom when I was looking for a trademark attorney. I got a couple of different services through them - trademark, LLC and legal help. I spent like $1,500 on them. I downloaded the app, called the number, spoke to a representative, and the representative did everything. The experience was excellent and the process was awesome. Everything is in a timely fashion and the correspondence is great. Whatever I seemed to miss, they seemed to be on it.

LegalZoom is a cheap legal service compared to everything else. I only got reregistered with them just to do a trademark search. It just got complicated so I have to go find another way to do it. I took LegalZoom off, and then every time I go to get help, it seems like I'm blocked. Because LegalZoom has contracts with these other people so they can't help me. In the beginning, LegalZoom was easy to contact. As time went on, it became a little more difficult to get things done. It seemed they kinda went downhill a little bit with the service. I think they’re just getting big. As you get bigger, it's harder to keep quality. But they're a great company.

I wanted to get my LLC going and I heard about LegalZoom through a friend. The process was fairly easy. The website was simple and easy to navigate. Everything was great. LegalZoom did what they were supposed to do.

I used LegalZoom mostly for trademarking and corporate filings. Doing business with them is painless. It’s easy. I can do it when I want to. I don’t have to wait for somebody else. LegalZoom has been good about being proactive and making sure things are followed up with ‘cause there are several steps in the process.

I got an LLC through LegalZoom. It was intuitive in the beginning. But then, when the whole filing thing went through and an issue came up with my paperwork, there was no easy way to figure out what was wrong with the paperwork so I could push it through. Nobody called and reached out. I just got an automatic notification via email saying that I sign in to my account to view the issue. When I did that, the issue was not there. Then the website on my account said to call LegalZoom. I called but then it took me days to get a hold of someone because I wasn't assigned a real live person. Then, I was waiting on hold for a really long time. One day, I waited on hold for an hour and a half and no one picked up. I had to push it to the next day. I don't have an hour and a half to wait on the phone. But once I finally did, it was nice to have it all in one place. Then, they do the next steps, so it keeps it organized.

I needed to register an LLC and the person that I asked suggested me to use LegalZoom. I didn't need to worry about things like filing papers or documents with them. Recently I canceled one of their services and the guy helped me out with the refund. I appreciate that some of their agents are really helpful and kind.

My boyfriend introduced me to LegalZoom and he signed me up. It was quick and easy and that's what I liked about them. Everything came in a envelope and it was very organized and well-written for me to understand. Everything went by smoothly as well. I would definitely recommend them. I just got my sister started with her business with LegalZoom too.

We started using LegalZoom a long time ago. We heard about them on the internet and we've used them several times. We've always had good experiences with them and we've always been pleased. They made the process easy for everything that we've worked on.

LegalZoom has been outstanding. I used them for LLC. They've answered all questions that I've had right away or it never took any time to get the question answered. I feel more comfortable just being able to say that I have an LLC and being able to promote my own business is pretty much the best part of it. Everything has been pretty great. I've also recommended some other friends to use LegalZoom as well.

I started an LLC through Legal Zoom. With them, I have a feeling of confidence that things are done right. Things are good and I have things under control. It's been a great experience so far.

LegalZoom filed my LLC for me and they did everything I needed. I chose them because it seemed like an easy process, and the price was good.

I’m gonna print on shirts in the winter and I wanted to make sure nobody could steal my idea and that everything was licensed. I tried to get my logo patented and LegalZoom did a search for me to make sure I could get it. They were thorough. They called me back ‘cause something was wrong with one of the logos and they walked me through it and we clarified the information. It was a great experience for me. I got more stuff coming down the pipe ‘cause I just opened my clothing line. If I gotta deal with somebody, I'm gonna deal LegalZoom ‘cause they helped me. They made sure I was good.

I needed an updated will, so that my ex-wife didn't get all of my money on the off chance that I died. I did the process primarily online. At one point, I did have a question and kind of got it answered at the same time that the phone was answered. LegalZoom accomplished what I needed and without the astronomical bills that usually an attorney would cost. So it was a win-win situation.

Beware of this company. LegalZoom made a massive error with my paperwork that is costing me thousands of dollars to fix, and they refuse to refund me or help me. I filed for an S-Corp with LegalZoom in January. It cost about $500-$600. By May, they still had not sent my documents to me. Every week or so, I called for an update. The customer service representatives consistently gave me the same response: "That's funny — your case has been put on hold but it doesn't say why. I'll remove the hold and you should have your paperwork sent out in the next week."

I was looking to find a way to get my LLC then one of my friends that owns his business said LegalZoom’s the way to go. It's easy to use. I'm able to get online and look at all my stuff like updates.

I used them to start my own business. It's still going on and the only problem I had was that they took out money out of my card but they didn't even tell me the date or that was what they were gonna do. I contacted them about it and they told me it would take three days for somebody to call me back. I didn't like that either. This was a serious business. They took from my rent money. They are a big business but why was it that they didn't have a supervisor that they could get hooked up to to talk to? But the rep wasn't budging from that take three days business.

A friend of mine did her own will and talked about doing it. Attorneys around here had gone up so much on their price for something that they just use a template and fill in the blanks for my other legal services and where I was drained of huge amounts of money. It seemed like Legal Zoom would be a good thing to do a standard routine document for less money than paying one of them. It was a long time ago when I did the original will through LegalZoom and my child was still underage. When all these COVID stuff came up, I was scared out of my wits. I'm not young anymore. I needed to update my will and change the executor since I only have this one child that would inherit what I have. My son is now of age and would be the executor of my will and my sole heir. I updated my old will and apparently, more has to be done than when I did the original one.

I set up my LLC using LegalZoom. The reps were courteous but unfortunately, I'm almost to a point where I don't know if I wanna ever use LegalZoom again. I was trying to get paperwork done and it was a nightmare. I'm still going through it. I tried going their least amount and they keep playing games. It forces you to upgrade to a better amount, so they make more money. They also don't divulge that when you sign up with them that you have to pay them $250 a month to be able to have them as someone as contact for an LLC. So I stopped that as well. That's really wrong to do.

People I work with told me they use LegalZoom, so I use them. Everything was pretty good. They're very helpful and when I have questions, they answer them. It was pretty smooth for me. I heard that going through private CPAs and stuff like that could be considered a little bit cheaper but with LegalZoom, you pay for convenience.

The process with LegalZoom was easy. I used them for an LLC and getting started took about 20 minutes. I'm pretty satisfied. I was able to start my own company and they provided good service. They will get you done real quick.

One of the worst experiences in my life, you pay for platinum service, and at best you receive, slow, prolonged service. I started my divorce in August 2020, and in the state of California, a divorce takes six months. With Legal Zoom, it will take an additional 2 to 3 months due to their slow service. They filed my paperwork with the courts, which was received to LZ on September 1, I received NO email updates, as promised with Platinum service. I had to follow-up with a phone call on September 28, yes, 27 days they held onto my paperwork, no review. After speaking with customer service and getting laughed at by one them, I had to push them along to get my paperwork to my spouse. Once my spouse signs and returns the signed documents to LZ, they will hold on to them for yet another 27 days of review, so my divorce will have yet another delay or another month of waiting.

A friend of mine who set up a business had said they used LegalZoom. He had a lot going on in his life at the time like I do, and he said it helped to kinda get things done when he was kinda running around like crazy. He said he had a good experience. I got them to do the DBA for me. Leveraging the technology was super simple. The instructions and directions back were super simple. It was an easy way to get it done. Completion to hearing back was about two weeks.

I did an LLC and a follow-up DBA with LegalZoom. My accountant did most of it himself but everything seemed to go smoothly with no issues. Both processes were probably less than three weeks for everything to be completely finished. The biggest advantage is knowing the proper documentation and the process itself and having an idea of how long everything would take. It was refreshing to know that things were being done as they were stated they would be.

One of the brokers in my office referred me to LegalZoom to complete my LLC. I was able to submit everything in one day so it probably took me at least three hours to do everything. I did have quite a few follow-up calls and spoke to someone at least three or four times. LegalZoom reached out to me not too long after and they were supposed to get my business account set up. The process with LegalZoom was simplified. I was able to trademark my name and get a domain. I've ran across a lot of entrepreneurs recently that want to start their own business but they haven't found a simplified way to do it. I’ll definitely be referring people to LegalZoom.

The process has been time-consuming, disorganized and unclear. You have to be very self-reliant. It's lots of different people that I've spoken with and I've kind of had some issues. I registered for the trademark services to apply for a trademark and LegalZoom kind of just sends automatic follow-ups. It's not anyone that's really taken charge of the case. They kind of work in teams so that was kind of annoying that I didn't have one person that I could follow up with.

LegalZoom was recommended by a colleague and I used them to get a business LLC set up. I spoke to a few different people about tax and legal stuff and the service is good. They're clarifying and saving time from doing the Google search for everything myself.

I used LegalZoom when I created an LLC and it went very smoothly. It was good to be able to start my LLC without any issues. And they have offered things like different companies or consultations and things to help me along the way. It's been strictly online so far and they have been very helpful. They're always available and I haven't had any issues with contacting them online. I don't think it would be an issue if I contacted them by phone, either. It seems like they're readily available at all times. Also, it's a very easy site. Whatever you do with them, they keep you updated frequently by email to let you know what's going on with your order. I have recommended a couple of people who have gone through the process of creating their LLC and they liked the process as well.

I've been using LegalZoom since 2012. I used twice for trademarking and once for a sole proprietorship registration. Typically, it's all done online or through email. Every now and again, I'm the one who ends up having to call them and ask a person’s help on something but they do a pretty good job. It’s been very professional working with them. There's no beating around the bush. Everything is upfront.

I was online looking for some type of service to help me to figure out how to get my business started off the ground. I saw LegalZoom and they helped me get my process taken care of for my business with ease. There's a lot of stuff that I didn't understand myself and they were able to help me. The people that I spoke with every time I was able to reach a live person were very nice and they were able to assist me. When it first started for me, everything was going really good and running smooth. But I had to move and with my moving process, I wasn't able to pay my payment last month. I've been trying to reach someone to talk to them about that but I haven't had any response yet. But as far as them, they've been doing an excellent job for me. I have recommended them to a couple of people that has actually used them as well and they don't have any complaints either.

I'm still in the trademark process thru LegalZoom. They’re saying order was completed on 8th of August but I don’t understand that. I’m still waiting to hear back from them. My understanding was once I talked to their attorney, this was gonna be filed. I didn’t know that that was all that they were gonna help with. I thought they were gonna get back to me and tell me that it's filed and until we hear back from the office, the service should not be over. They are pretty responsive but a little bit more communication from their end would have been really good. But overall, I'm pretty happy. It was a good value for money.

I was referred to use LegalZoom by my personal lawyer. We used them to file for an incorporation as a business. They definitely did what they were supposed to do on there. But as far as completing the services, it took a little time. I'm not sure if that's something that's a regular thing for them or probably because of what's going on with the epidemic. But that had a little to do with the timing ‘cause on our side of things, it took a little longer than we expected.

Legal Zoom was the quickest way for me to create my business. I did have a delay because of the current situation but I noticed their speed of service. I've had good experiences working with them online and by phone.

I went with Legal Zoom for a will and the quality of service has been good so far. Using their site to make the will only took 20 minutes. It's an easy service to use and everything worked out for me.

Going with Legal Zoom for an LLC was simple. I was able to work with their customer service and we had emails coming back and forth. I've also done a trademark and a patent through them and I didn't understand the processes to start with. Legal Zoom should have more advice sessions with customers to try and find out more details about what the customer is trying to do.

I set up the LLC with LegalZoom and everything is going great. I like the simplicity. That's why I prefer to use it.

I used LegalZoom for wills and it was okay. The only thing is that when you make a change to the will, they send you an updated package and it has a different code number on it than the one that you started with. They should put both of them on there and they should give each revision a sub number, like revision number one, revision number two, revision number three. If you end up with multiple revisions, you know which one you're looking at. Other than that, I like the rest of it. The process is easy to use. It seems to do the job fairly well and the quality of what I got back was good.

I purchased an LLC Thru Legal Zoom. Cost totaled to $641 which was already expensive but I just went ahead and did it anyway because I desperately needed protection for my business. 2 weeks later I was charged an additional $250 from Legal zoom for a separate fee that I had no knowledge about. When I called they refused to reverse the transaction and is making me dispute thru my bank. Do yourself a favor and find a better company to handle your business affairs. Legal zoom is a rip off, they advertise low cost upfront fees with expensive hidden fees.

I used LegalZoom for a living will and it was easy. Everything was wonderful. If I die, my children know where to go get my stuff.

Legal Zoom are good sales people but they over promise and under deliver. I am still waiting for some of the services they sold me over one year later and all I get when I contact them is, "someone will be in touch" or, "sorry but you misunderstood and we do not include that service." I set up a company through them which is, a mess and worst, had them do my will which is and has been incomplete for over one year. Now they want to renew me and suddenly, they are communicating again!! Buyer beware, lots of hype and no delivery.

I used LegalZoom for establishing an LLC and trademarks and it's a very simple resource to use. I did it all online and the reps were all very prompt. There was hardly any wait time. They made the legal process very easy.

We've been using LegalZoom for the past five years, usually when we’re building an LLC. It never gave us any frustrations building our LLCs in our business. We feel that it's really a good way for other people who are aspiring to put up LLCs and their other products too. LegalZoom is 100% reliable. It’s fast, quick, and worry-free for business people. Also, it's very user-friendly. I highly recommend it.

I'm satisfied with what LegalZoom has done. But I don't like how much of my data that they've sold to outsource companies though. Earlier today I was on the phone for 30 minutes from a tax person, which I've never reached out to, nor do I need one because this is a low-income business and don't plan on growing it at all. Then there were all the emails that come attached to it. I just wish it was a more professional environment. None of this would happen if I went to an actual lawyer's office. I wouldn't have all these follow up outsource companies trying to touch base with me to make money. This is the only drawback and it is a major drawback ‘cause they offer some great prices for what they do, but I respect my privacy. I'm hiring lawyers, essentially, or lawyer’s aides. They're in a professional realm and they've gone beyond the professional environment by overstepping on people’s privacy.

I went for an incorporation through LegalZoom. I did everything online without help. LegalZoom was on it really quickly and they got it done. They made it really easy for me when I wanted to open a corporation and start a business.

I've never started a business before, so working with LegalZoom seemed like a good way to start if we have all the forms and papers. I started an LLC, I got a registered agent. Getting everything started was easy, but now I'm at a standstill when I don't know what's going on. I'm pretty sure COVID slowed everything down, but my package, at the beginning of August, said that my order had been shipped. But I don't know where it was shipped to 'cause ain't nothing hit my mailbox. Last time I talked to somebody, I was told that once it got to state, it would do this and that, I would get some forms in, I'd have to scan and sign and send back. It's been about six weeks now and I haven't seen anything in my mailbox or emails. I'm also having this issue whenever I call, there's anywhere from an hour and a half to four-hour wait. It says there's an option to do a callback, but it never gives me a number to do that callback.

I filed for an expedited service for my LLC with LegalZoom. Filing was super easy. Seemed to be great until they received my payment. I filed in July and since then my order has been labeled as delayed. It is impossible to get ahold of anyone to talk to to figure out why it is delayed, they sent me an automated email for my EIN just a few days ago and said it will take another 4-8 weeks?!?! It has already been way over the expected time period they gave when ordering and another 1-2 months is just insane to me. I took the "easy" way out instead of just filing the paperwork myself and I would have gotten everything back already.

I like LegalZoom. It’s doing a good job. I've been using LegalZoom for several years now dating back all the way to 2012 when I first opened my business. When I set up a new company, I use LegalZoom. I recently just set up a joint venture, and I used LegalZoom. What I mainly use it for is for doing that type of thing. I didn't know there were any other companies available that do this at the time when I first started. I really didn't have a reason to change or look for anything else because the service I was being provided was fine. LegalZoom makes the process of starting a new business easier. I’m happy with the service. It is user-friendly, simplifies complex processes, and it’s a great service.

I've worked with LegalZoom before in creating an LLC. I used them again this time to create another LLC. I wish I didn't click the whole monthly pay because I don't feel like I get a lot of value from it. Also, I had a really bad experience because the name that I chose apparently got stuck up at Delaware. There really wasn't just that great communication about what was happening. So I continue to follow up the LegalZoom customer service, but I understand, it's probably out of most people, that it could happen. I'm glad that it happened to me because I've been running a business for 10 years and I understand those things happen. As far as LegalZoom's customer service, staying in communication wasn't the best but in terms of handling the situation, it was pretty decent. When I talked to someone on the phone, it was good. The quality of the LLC that I received is great. It's good stuff. There's a reason why LegalZoom is the market leader in this.

I used LegalZoom to set up a business. They've been really good at making sure I get all my documents done and stay in compliance with things. And if I have questions, they've been really good at answering them. I recently got an email that there are documents that need to be filed in November and to make sure that I get it all done.

LegalZoom was a good service. They did their job. I don't want to do it myself. I wanted a simple and easy way to do it. There are a lot of documents you have to file for that stuff. I’m pretty sure I would have gotten none of it right.

Using LegalZoom is very disappointing. I used their service for the power of attorney, last will, and living will. I found their team completely useless. I've sent them three emails concerning my last will that I need corrections made, and nobody has contacted me at all. Contacting them is nearly impossible. They don't respond to emails at all. You’ll end up waiting over an hour even trying to talk to somebody.

When looking for a company to help with a LLC they almost trick you into thinking you need them. They let you choose the type of service which the cheapest is like 300. So I went with that thinking ok they handle everything, I’ll pay 300 and be done with it... well they have charged that I didn’t see for an additional 300!!! Do not go with company. I am so mad and I want my money back! They have nearly charged me with all the money that I have during a pandemic!!! I want a refund immediately of all my money, I no longer ever want to start a business because of these guys!

LegalZoom is good. I researched companies that'll help with LLCs, and they came up. They helped me obtain my LLC. They were the most convenient and they're more affordable. They pretty much take care of things for you as far as the process of writing everything out, and it's pretty much handled by them.

I was in need of business information. We consulted with a regular attorney and the price they quoted us was very high, so we went to LegalZoom. We started that in July. A month or so ago when we were doing the paperwork, I had questions and they got back to me right away. I had a question recently but nobody got back to me. I didn't know if it was a question they could answer or not. When they provide the service, they should keep up with the clients. In our case, it was setting up a business and we were new to a lot of the stuff. We didn't really know. They should continue to follow up to make sure that they are aware or if we have any more questions. Other than that, they were very quick with the service like in providing us with information.

Legal Zoom charged me $5,139.10 over the last 7 years. I did not realize I had this account and have NOT USED ANY of the services aside from registering an LLC back in 2013. Unable to cancel online and have now been on hold w/ customer service for 2 hours and 17 minutes and counting, still haven't spoken with anyone. I want my account canceled and my money back. Beware of Legal Zoom, complete nightmare.