LegalZoom Reviews

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About LegalZoom

LegalZoom is an online legal service that provides individuals, families and small businesses with a do-it-yourself platform and an independent network of attorneys. Its services are designed to help people start and manage their businesses while protecting their intellectual property.

Pros
  • 30- to 60-day satisfaction guarantee
  • Attorneys with at least five years of experience
  • Affordable packages
Cons
  • Some complaints about billing issues
  • Not ideal for complex legal cases

LegalZoom Reviews

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    1 featured review
    How do I know I can trust these reviews about LegalZoom?
    • 4,904,583 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 5 Reviews 445 - 645
    Verified purchase
    Staff

    Reviewed Sept. 14, 2022

    The Agent was professional and patient and provided assistance in all questions and concerns and even went above and beyond. I had a lot of questions and needed information and she was able to provide the info in the portal and helped me get all the documentation I needed.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Sonnia - we are happy to receive this feedback and we look forward to sharing this with Aileen and the team.

    Verified purchase
    Staff

    Reviewed Sept. 14, 2022

    Stacy was a wonderful individual! I could tell that Stacy really cared about me as a person/customer and that she really enjoys her work. If all of LegalZoom‘s representatives are like Stacy I will have no hesitation recommending your company to everyone that I know! Thank you Miss Stacy. Your kindness and your professionalism brightened my day and made my whole week Happier!!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Duane - thank you for this feedback and we look forward to sharing this with Stacy and the team.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Sept. 14, 2022

    I am opening a new business and turned to LegalZoom for help with that. Dylan helped me through this process, doing so quickly, efficiently, with knowledge of all the that I needed help with and at an affordable cost. If I should need to add anything or have questions I am able to return to LZ for customer support at any time. This experience has been a great one!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Carmen - thank you for taking the time to share!

    Verified purchase
    StaffTransparency

    Reviewed Sept. 14, 2022

    Legal Zoom has been our 1st choice to work with regarding all our legal matters. Their staff have always been so gracious and helpful to work with. Their diligence to complete every process has been excellent. I have always been amazed at how informed and up to date with CA laws they are. I believe you will make Legal Zoom your go to as well. Pastor Gary

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    LegalZoom
    Response from LegalZoom

    Hi Pastor Gary - we thank you so much for taking the time to share your experience.

    Price

    Reviewed Sept. 14, 2022

    I went to search for the name I want to trademark, the cost at Legal Zoom? Starts at $199. The cost on other sites including the US patent office? $0! They charge you for a free search so if they rip you off at the start, where else are they doing it? Hard pass for me.

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    LegalZoom
    Response from LegalZoom

    Hi Rob, please note that the search that is performed on the USPTO is a basic search for pending, alive, or dead trademarks. If one would like to opt into a more extensive search, then LegalZoom does offer those services. Please see the link below for more information:

    https://bit.ly/3xuuNM7

    If we can be of any additional support, please call us at (800) 773-0888 or by email at support@legalzoom.com.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 13, 2022

    I hadn't accessed my account for a long time. The agent's knowledge, ability to to communicate, and customer service made my experience noteworthy. He did outstanding! I would recommend Legal zoom to anyone that may have need of affordable, professional, and courteous service in legal matters.

    John

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer Service

    Reviewed Sept. 12, 2022

    Received a follow up call within the time frame I was told. Wife and I were given the information that we asked for and were told that if any further questions should come to mind, feel free to call back.

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    LegalZoom
    Response from LegalZoom

    Hi William - thank you so much for sharing!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 9, 2022

    I have nothing but praise to the way LegalZoom guided me when filling for my LLC. The associate who called me was extremely knowledgeable and patient. Could not be happier with the results. Thank you LegalZoom for doing an excellent job and making me feel in control of my future Business.

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    LegalZoom
    Response from LegalZoom

    Hi Zerbini - we appreciate you for sharing and we wish you the best with your LLC.

    Verified purchase
    StaffTransparency

    Reviewed Sept. 8, 2022

    Marsha helped me update the article of incorporation for the Non-Profit org and advise me to follow the process step by step. Marsha was very professional and courteous. That was very helpful for a new customer who did not know anything about the Non-Profit org.

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    LegalZoom
    Response from LegalZoom

    Hi Syed - we appreciate this, thank you and we look forward to sharing this with Marsha and the team.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 8, 2022

    In a time that I feel customer service has taken a back seat to a bottom line profit margin, I truly appreciate the care and concern every agent that I speak with gives to me. They have multiple services that are geared to professionally help the small business get their feet wet without sinking into the middle of the lake. - Thanks Legal Zoom.

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    LegalZoom
    Response from LegalZoom

    Hi Kevin - we appreciate the feedback, thank you for sharing!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 7, 2022

    The phone agent was extremely helpful and comforting because she was able to make conversation on various topics. She was able to answer my questions and resolve the issue very well. Excellent experience with LegalZoom phone service! Also wonderful to talk to human within a reasonably short period of time. Many people need this type of service.

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    LegalZoom
    Response from LegalZoom

    Hi Ann - we appreciate this feedback and we look forward to sharing this with Ann and the team, thank you!

    Verified purchase
    Staff

    Reviewed Sept. 3, 2022

    We needed help resolving a question, everyone was super helpful! The agent I worked with was kind and knowledgeable! We have used LegalZoom several times and will continue to use their services. We use them for a for-profit business and a 501(c) 3. If you need help we highly recommend LegalZoom for need establishing a business or non profit.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Angela, thank you for taking the time to share and we wish you the best with your Non-profit.

    Customer ServiceBilling

    Reviewed Sept. 3, 2022

    They will not stop a payment plan of $159.00/month although I'm struggling financially and let them know that and tried multiple times with multiple people to stop it. They don't clearly let people know that you are locked in for 2 years. If I don't want to give my money to a company I SHOULD BE ABLE TO MAKE THAT CHOICE. THEY WILL NOT STOP THE PAYMENT PLAN AND CONTINUE TO STEAL MY MONEY WITHOUT MY CONSENT. I spoke to the what she said was the only person I could talk to about it and she started getting very rude all because I couldn't afford their payment plan anymore and want to cancel it. Disgusting. Absolutely horrendous customer service. Especially during difficult times like this.

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    LegalZoom
    Response from LegalZoom

    Hi there, thank you for reaching out. We’d love to help resolve this for you, we will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

    Verified purchase
    Staff

    Reviewed Sept. 2, 2022

    You Guys Have Great Personnel Working at Legal Zoom. My rep was fantastic! I would refer more companies to join! I never had a bad experience with Legal Zoom. Legal Zoom is one of the best investments I have ever did. Thank you.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Ken, thank you so much for this, we're happy we can be there for you!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 2, 2022

    I needed information about the NV LLC I currently have and if I need to create another one in California and Arizona. Meredith ** was able to give different scenarios and costs. Which will help me to make a sound decision when I’m ready to do so. She also followed it up with a detailed email for my records. Great job. Looking forward to working with her. Will recommend her to others.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Linda - this is awesome, thank you for the feedback, and we look forward to sharing this with Meredith.

    Verified purchase
    Staff

    Reviewed Sept. 1, 2022

    Robert was amazing! He has a great bright personality, he was helpful, he answered all of my questions and needs and went well over and beyond to help me. Thank you again Robert for your help. Absolutely amazing person!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Justin - we're happy to hear you had a great experience with Robert and we look forward to sharing this with Robert and the team.

    Verified purchase
    PriceStaffRates

    Reviewed Sept. 1, 2022

    Had question about changes and my representative was very polite and very knowledgeable and took the time to help me with my questions. I would recommend them yes, For the price you get quality service. I have used them twice and was very satisfied.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Dennis, thank you so much for sharing!

    Verified purchase
    Staff

    Reviewed Sept. 1, 2022

    Both Cynthia and Shelby were patient, very resourceful and looked into all of our questions to give us a more accurate answer. Making the process so much easier. We are very happy teaming with you two and your company. Thank You.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Melinda - we love it, thank you so much for this and we're happy to share this with both Cynthia and Shelby.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 1, 2022

    I had a questions about taxes. Cam directed me well and got my scheduled with a consultant quickly. The reminders and follow ups are great with Legal zoom. If you are a small or local business, I would recommend legal zoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Shawn - thank you for this feedback and we look forward to sharing this with Cam and the team. :)

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 30, 2022

    We had to make a correction on one of our wills and Adam guided us and helped make the process easy. He helped me go thru the process online to make the necessary corrections. He was very helpful. It was handled quickly.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jamie, we appreciate this and we look forward to sharing this with Adam, thank you!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 30, 2022

    Christian was extremely knowledgeable and professional. Christian was wery concerned about my needs. Representing Legal Zoom very well. Definitely pleased. Christian is who I will ask for from now on. P.s. Christian was spot on with the appointment time. Rarity in this time and age.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jason, this is wonderful feedback and we look forward to sharing this with Christian and the team, thank you!

    Verified purchase
    Staff

    Reviewed Aug. 29, 2022

    Step by step instructions helped tremendously, zipped through the process, had one questions and was given answer as well as direction to page to read more information for myself. Thank you! Very helpful answers given through Chat. Not stressed out at all. Great experience.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi RoseAnn, we are happy we could help, thank you!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 29, 2022

    My order was dated back in 2014. The link to download the compliance package was no longer working. The agent who assisted me took great care and time to ensure that I received the information that I needed. I greatly appreciate her patience and professionalism. Thank you.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Tequesta, we appreciate this, thank you!

    Verified purchase
    Staff

    Reviewed Aug. 29, 2022

    Chris was very knowledgeable and professional, very helpful in helping me stay compliant to California law & ordering supplies. Thank you Chris, you're Awesome. I would highly recommend LegalZoom Based on my years of experience with LegalZoom and the awesome rep Chris.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Marquitta - we cannot wait to share this with Chris, we appreciate this.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2022

    Great customer service. Very polite. Thank you for your help. He made my day less stressful. Tomorrow, They are very professional staff. I will always turn to LegalZoom for help. Again Thank you for your help. Have a wonderful day.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Vonya, thank you so much for this.

    Verified purchase
    Staff

    Reviewed Aug. 29, 2022

    Very friendly and thorough. Explained everything very well and went the extra little bit to ensure fully understood product and all that it entailed. Made sure everything was understood properly and over all had a good experience. Would definitely recommend.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Geoffrey, thank you so much for this!

    Verified purchase
    Staff

    Reviewed Aug. 29, 2022

    Every step of the way Kirk was there to help me. Extremely Professional. Hard to find service like this these days. Kirk did everything in a way that will increase the successful outcome of my business. I will definitely be using Legalzoom again in the near future.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Richard, we appreciate you for sharing this feedback and we know Kirk does also, thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 26, 2022

    I wanted to change ownership. Kayla, the agent at Legal Zoom was very friendly. She checked for information on the state's website that I didn't know. She knew what I needed and fixed changed everything. She made it very easy. That was very helpful and I didn't have to call again.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Ahmed, we appreciate this and we know Kayla will also, thank you for sharing!

    Verified purchase
    Customer ServiceEase of Use

    Reviewed Aug. 25, 2022

    The process was pretty straightforward. Simple simple and easy to navigate. The follow up from Legal zoom was great. I gotta call within 5 minutes of my purchase to go over my options and how I can best get the most out of my purchase.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Andy, thank you!!!!

    Verified purchase

    Reviewed Aug. 25, 2022

    Jerome directed me to his associate better suited to handle my situation. The answers he was able to provide gave me assurance that Legal Zoom had a team ready and available when needed. First time LLC with a lot of questions.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Derek, thank you for this feedback, we look forward to sharing this with Jerome and the team. :)

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2022

    Legalzoom is my go to to form entities. Customer service is always pleasant and helpful. Anytime I called him the wait times are short and the customer service representative those work hard to get the job done. They really do seem to care. Highly recommend.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Michael, this is wonderful, thank you!!!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 25, 2022

    Despite the fact that Tiaira had to contact another employee to help me, she did so in a most timely fashion while being both apologetic and most friendly during the short wait. She solved my first problem efficaciously. I was not aware of a bookkeeping error, and Tiaira pointed it out and told me how to solve it. A pleasure!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Diane, we appreciate this and we know Tiaira will also, thank you!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 25, 2022

    I gave Legal Zoom is a five star because they have been prompt with every issue that I pay. I receive my paperwork at a timely manner And their agents are very professional. I would recommend Legal Zoom to any and everyone.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Christina, we are happy that we met your expectations, thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 25, 2022

    The customer services was really good and every time I call the agent always knows what he/they/she/them are doing. I really appreciate this company. They always get you the answers you need and it’s always in a timely manner!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Eboni, thank you so much, we appreciate this!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 24, 2022

    Had an excellent customer service experience with Kenny G at LegalZoom. Felt like we were old buddies while he expertly and quickly resolved all my problems. would HIGHLY recommend LegalZoom to everyone. - - -

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Kevin, this is wonderful thank you for being a part of the LegalZoom Family, we look forward to sharing this with Kenny!

    Verified purchase
    Staff

    Reviewed Aug. 24, 2022

    Had a great experience. Was helped out with my issue in under 10 mins. Great work!! I have been around to see how many other companies operate but none like this one. They are top tier. I will definitely be coming back to get more legal things done. Thank you so much LegalZoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    MaintenanceStaff

    Reviewed Aug. 23, 2022

    As a first-time business owner, it has been helpful to have the tax information broken down without all the financial jargon. It also gave us a solid direction for the next steps and how to move forward. I like that we can have all our needs met in one location from filing for our LLC to Quickbooks to understanding taxes as a new entity.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jennifer, we're so happy we could be a part of your business journey, and we wish you the best with your small business.

    Verified purchase
    Staff

    Reviewed Aug. 23, 2022

    My agent was a lot of help. Helping me understand the ends and outs of owning a small business. I would refer everybody I know who wants to start a small business to come to LegalZoom.com. To get help starting their dream.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Donald, thank you for this and we look forward to sharing this with the team.

    Staff

    Reviewed Aug. 22, 2022

    No desire to help. Burn you for your time and money… I've been in contact with this firm for a good while and when the tough gets going to make ends meet they ghost you and let you pick up the pieces where they have left off. Super unprofessional…

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Anthony, thank you for reaching out. We’d love to help resolve this for you, we will have our partners from Complete Case reach out to you and discuss your concerns with your divorce.

    Verified purchase
    PriceStaff

    Reviewed Aug. 22, 2022

    A true professional. Showed Patience and understanding. Very willing to answer all questions and easy to understand all products. She brightened my day. And made Legal Zoom worth recommending to others. Thank You for an excellent product. You can't go wrong with them, you get better. Keep striving to be the best.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Wayne, we're happy that we could support you, and we'll ensure that the representative you spoke with knows the positive impact she has had. :)

    Verified purchase
    PriceStaff

    Reviewed Aug. 21, 2022

    They handled everything very professionally. I appreciated the help with my changes. I will return again for further legal documents I’m sure I will need in the very near future. Through Legal Zoom it doesn’t cost an extraordinary amount of money like most lawyers charge which is ridiculous. The last quote we received was over $600 and I my good friend told me to use Legal Zoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi George, we appreciate this, thank you!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2022

    It was a quick and easy process to create our last will and testament without a great expense and time. The customer service I received was excellent and timely. No fuss, no muss! I would highly recommend Legal Zoom to anyone who needs legal products but don't need the services of an attorney and the expense involved.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Elizabeth, thank you so much!

    Verified purchase
    Staff

    Reviewed Aug. 20, 2022

    I have been going through a rough patch in my life and was not sure what to do anymore. Jackie came through like a champ putting my mind at ease. Please make sure that you take care of her because she is family now to us!! Do Work!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Christopher, we love it and we appreciate you for sharing. We cannot wait to share this with Jackie and the team!

    Verified purchase
    Staff

    Reviewed Aug. 19, 2022

    The site helped with what I wanted when I wanted! I wanted a Will and received it in a timely fashion and when I was done with their services there was no problem with canceling. When canceling Dylan was very helpful.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jeffrey, thank you!

    Verified purchase
    StaffBilling

    Reviewed Aug. 19, 2022

    Our company has used them for many years, since we became a LLC in 2011. They do a good job of keeping us informed, as to required filings, payments and other responsibilities we may have as a LLC. There representatives are always knowable, professional and pleasant to deal with. Appreciate all their help, not being experienced in such things.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jeffrey, we appreciate you for continuing to place your trust in us, and we wish you nothing but the best!

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 19, 2022

    They are effective and efficient and knowledgeable. Offers a vast number of products for most legal needs. And at a reasonable price. They have good attorneys to connect you with at your own personal needs. I highly recommend them. Legal Zoom is a good company that helps the public.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Robert, thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 18, 2022

    Throughout the call I was nervous, simply due to me being a young person starting their own business. Although the specialist was very informing anything I need more information on he gave me without any trouble. So once again I hope everyone considers them

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jaylen, we're happy to be apart of your business journey and we wish you the best!

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 18, 2022

    I didn’t realize how fast I could have my business up and going and how much knowledge the person I used Joe* Had in store for me. Everything went great. It was fast. Now I have my business legally ready for upcoming business. I really appreciate the service and the timely manner they offered.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Loyd, thank you for sharing and we wish you the best with your small business. :)

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 18, 2022

    Legal Zoom has helped me a lot setting up my small business. The agents that assisted were professional, helpful & friendly. Their advices and services are just exactly what I needed and their responses to my queries are quick, sensible and helpful. I highly would recommend Legal Zoom to everyone wanting to set up their business properly.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Laura, thank you for sharing and we wish you the best on your small business!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 18, 2022

    Very helpful and acknowledge with my needs. Very respectful. Great customer service. Very nice. I would recommend her to all customers. She is very polite. I had a few issues with my account and she was very patient with me and understanding of my issues.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Debbie, thank you so much for sharing!

    Verified purchase
    Staff

    Reviewed Aug. 18, 2022

    She was personable. She was professional. She attended all questions and gave full answers. And very patient and warm. Especially warm. I love the experience I had with Agent Danielle. The time spent was memorable. I would recommend Legal zoom because of people like her.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Pierre, thank you for taking the time to provide the wonderful experience you had with Danielle. We look forward to sharing this the team!

    Verified purchase
    Staff

    Reviewed Aug. 17, 2022

    Dear LegalZoom: The gentleman who assisted me in setting up an LLC, Andrik, is an exceptionally courteous, vibrant, and highly professional employee of LegalZoom. Your company is quite fortunate to have such an exuberant and knowledgeable employee of outstanding and exceptional character and demeanor. I thank Andrik for his standout work ethic. Additionally, I look forward to many years of association and continued assistance with LegalZoom. A great big THANK YOU to LegalZoom and especially Andrik!

    Kindest regards,
    Mark Anthony **

    August 16, 2022

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Mark, we love this and we're happy to share this with Andrik and the team. Thank you for taking the time to share your experience.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 16, 2022

    Checarra, She is smart, consistent, persistent and a team player. She made my process speedy and productive. And also had great knowledge on the products. Should be the lead operator. I’m very thankful to have had such a great call because lately phone operators have been being rude to me so it is a “breath of fresh air “ to be able to be treated respectfully and productively.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jaylik, thank you for this wonderful feedback, we're happy to share this with Checarra and the team! :)

    Verified purchase
    Staff

    Reviewed Aug. 16, 2022

    Individual was very professional. he was courteous and helpful. Good listener and immediately came up with a solution to help me. I felt he cared about my situation. I would recommend this office to any of my friends and family. Thank you so much.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Rosa, thank you so much and know we're just a phone call away. :)

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 16, 2022

    Excellent service. The go to for business needs. LegalZoom is one stop shop. Prices are reasonable. I'm happy and satisfied with the service. It will be difficult and time consuming if I did it myself. Legalzoom saved me time and money.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Marvin, thank you!!!

    Verified purchase
    Tech

    Reviewed Aug. 16, 2022

    I have trusted Legal Zoom with all my business and personal filings, like new LLC's, revisions to each and personal POA's, Wills etc. This company has been my go to provider since 2003. So before you think of trusting your personal or business legal services to any other provider ask yourself why?

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Salvatore, we appreciate you for continuing to place your trust in us. We wish you nothing but the best. And remember, we're just a phone call away. :)

    Verified purchase
    Staff

    Reviewed Aug. 16, 2022

    I cannot tell you how easy Elani made this for us. She was amazing. I would highly highly recommend Legal Zoom, and more so having Elani to help you through. Legal Zoom made this experience as painless and stress-free as possible.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Rich, we love this and we look forward to sharing this with Elani and the team. Thank you and we wish you the best with your small business!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 16, 2022

    I ran into some questions while filling for a LLC. Called and spoke with their agent Mary **. She was very knowledgeable and professional. Answered all of my questions succinctly and accurately. I’m glad for the great experience and plan to use LegalZoom again.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Terry, this is awesome, thank you for sharing!

    Verified purchase
    Staff

    Reviewed Aug. 15, 2022

    Extremely knowledgeable, pleasant and professional. Extremely pleased with the services rendered. I want to thank LegalZoom for making this experience smooth and easy to understand. I would definitely recommend LegalZoom to everyone I know who needs their services. Thanks again!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jessica, we absolutely love this, thank you so much!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 14, 2022

    I like Legal zoom to do my legal paper and never had any issues or problems. Customer service rep Laura was professional and very knowledgeable about all subject matter. I will continue using the service.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Garrett, this is wonderful, we cannot wait to share this with Laura and the team, thank you!

    Verified purchase
    Customer ServiceCoverageMaintenance

    Reviewed Aug. 14, 2022

    I really liked the customer service. I just had a small problem that had to be fixed and it took like 5 minutes to fix it and send her back an email of me signing it so my problem can be fixed. I really recommend!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Kimberly, thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 13, 2022

    New business owner and it was the first time going through the process. Legal Zoom made it easy and when I had questions the customer service help line was great. They were attentive and brought resolve to each concern. They did a “warm transfer” meaning they briefed the agent in the department I was transferred to so I didn’t have to explain my situation and questions all over again which was refreshing. They even checked back in with me when I was placed on hold. All in all I would highly recommend Legal Zoom they made it really easy to get up and running.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Daryl, we appreciate this and we wish you the best with your business ventures!

    Verified purchase
    Staff

    Reviewed Aug. 12, 2022

    Robert is extremely, kind, courteous and professional. It was very obvious to me that he loves helping people reach their goals. When assisting people with legal issues dealing with a positive and thorough person like Robert ** makes ALL the difference. Thank You Robert and LegalZoom!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi La-Verne, this is wonderful, we are happy to share this with Robert and the team, thank you for this!

    Verified purchase
    Staff

    Reviewed Aug. 12, 2022

    In a world and time where most businesses have lost the art of consumer relations, due to technology and the internet of things; the representative of Legal Zoom not only was a delightful and pleasant to speak with, she asked me probing questions regarding my needs and took the time to listen and hear me out. Above all, due to her product and service knowledge along with professionalism, I was comfortable and leaned more to using Legal Zoom to start my company.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Henry, this is amazing, we look forward to sharing this with Nechelle and the team, thank you so much!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 11, 2022

    Had some questions and the customer service rep was VERY helpful and explained things to me fully. They took their time and didn't rush me until I fully understood and got my questions answered. The rep was very kind as well. I highly recommend LegalZoom!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Janay, how we love feedback like this, thank you so much and we look forward to sharing this with the team! :)

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 11, 2022

    Services offered were straightforward with simple, clear, succinct and easy to follow prompts to allow for completion. Agents available to assist on all platforms with virtually no wait time who are very knowledgable about the products. Would definitely use again!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Melanie, thank you so much!!!

    Verified purchase
    Staff

    Reviewed Aug. 10, 2022

    I was pretty hesitant about the ins and outs of starting a business, especially as a busy Mom with young children, however Nechelle, my rep at Legal Zoom was amazing. So knowledgeable, answered all of my questions and concerns with kindness and wisdom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Susannah, this is awesome we cannot wait to share this with Rosemarie and the team. Thank you for taking the time to share this! : )

    Verified purchase
    StaffRates

    Reviewed Aug. 10, 2022

    I had a best experience with LegalZoom. I will recommend you with a rating of 10/10 because I got everything on time and about their customers support they are very helpful, calm and guide you for everything perfectly.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Zeeshan, we appreciate this, thank you so much!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 10, 2022

    Very professional and knowledgeable about the job and services offered. I called 2 months ago and the kind receptionist was able to connect me to Joseph again today. That is a 1st time I ever experienced that. I am sold on this company. I will recommend LegalZoom to everyone.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Timothy, thank you!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 10, 2022

    Had a small technical problem and Wayne the company representative was quick to answer phone and get the problem taken care of. Plus he reviewed the form and said it was good to go. That I really appreciated. It's a real relief to know it's done right.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi David, this is awesome, and we look forward to sharing this with Wayne and the team.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 9, 2022

    Great to have this service. Also it is very personable and addressed all my legal needs. When calling also, I did not have to wait in a long phone queue and it sounded like also the person was local in the USA which of course is really needed in legal matters. The forms were easy to deal with and if I did not know a term, they had a fairly good help button. Thank You!!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Frank, we thank you for taking the time to leave this feedback, it is truly appreciated.

    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed Aug. 9, 2022

    I am not usually good at business phone calls, my fiance usually calls for us, but Mariah was just wonderful. She was knowledgeable, friendly, and empathetic. She was patient and honest with me about my situation, and truly wanted to help. She was professional and productive. She made the call easy and asked just the right questions to understand my situation, and gave me the help I needed to get it resolved. Thank you, Mariah for turning an uncomfortable situation into a great experience.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Faith, wow, we love this feedback and we look forward to sharing this with Mariah and the team, thank you!

    Verified purchase
    Price

    Reviewed Aug. 9, 2022

    Based upon the answers to my questions and specific knowledge that Joshua has we will be using the service very shortly. The costs on Long Island to have basic Wills, Power of Attorney etc. this product should be highly considered and not be passed up.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Kenneth, we appreciate this, and please don't hesitate to reach out if we can be of any support. :)

    Verified purchase
    PriceStaff

    Reviewed Aug. 8, 2022

    We found the LegalZoom experience to be professional. The website and agent we dealt with completely answered questions, was patient and professional in handling our concerns. The cost was also significantly less than had we gone to a local attorney for estate planning counsel. Highly recommend Legal Zoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Glenn, how we love receiving feedback like this, thank you for this and we look forward to sharing this with Bryant and the team.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 8, 2022

    I initially used LegalZoom to set up 2 trademarks for my business when we first opened. Legal zoom was incredibly knowledgeable and saved me an incredible amount of money. They have successfully maintained those trademarks and now have renewed them again. Every time I call with questions, the customer service team is knowledgeable and is able to resolve any concerns I have quickly and efficiently. I have used Legal Zoom for multiple aspects of my business and am incredibly pleased with everything I have done with Legal Zoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Michelle, this is wonderful thank you for continuing to place your trust in us and for sharing this. :)

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 8, 2022

    Exceptional customer service and results. She was courteous, pleasant, and knowledgeable. I recommend them to others for their level of professionalism and knowledge. Always able to speak with someone who could answer my questions, or resolve an issue I may have had.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Chad, we thank you for this and look forward to sharing this with the team. :)

    Verified purchase
    Staff

    Reviewed Aug. 5, 2022

    Agent that helped me was very friendly, professional, and very good at her job. She really helped me about information on transferring my LLC. Legal Zoom has been great throughout the process of having me incorporate my business. I highly recommend.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 5, 2022

    Spoke to Legalzoom and provide a response quickly and accurately, I was only transferred once and the wait times were brief. If. The issue is not solved they gave information to redirect and also provide contact information to reach them and follow up.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Tracey, thank you for this and we're happy we could help!

    Verified purchase
    Staff

    Reviewed Aug. 4, 2022

    I am incredibly satisfied with the agent that I was assigned, Abena **. If she is a representative of her company's hiring decisions then I am impressed. I love LegalZoom's ease of operation. And their approach. And now I really enjoy knowing that they have employees like Abena to assist with these, otherwise exhausting, details of forming a business. Great job with her LegalZoom!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Bradley, we love the rain of positive feedback and we know Abena does as well, thank you!

    Verified purchase
    Staff

    Reviewed Aug. 4, 2022

    We were extremely pleased with the blend of professionalism, knowledge, and politeness of Robert ** (aka IV). We would recommend Legal Zoom to anyone who asks. We have had excellent luck with Legal Zoom in the past. Keep up the good work!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Peter, this is great and we cannot wait to share this with Robert, thank you so much!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Aug. 4, 2022

    To get an EIN number for company we registered (DrillApp Technologies, LLC). Dylan the LegalZoom representative within five minutes completed the form and submitted. They provided one of the best and most cost effective service to client. For us, company registration and getting EIN number was very quick and successful. We recommend legalzoom to all new companies that need such as service. Thanks, Michael **, Ph.D.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Michael, wow, we're so happy to hear this and we look forward to sharing this with Dylan, thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2022

    Got stuck on one question on LLC dissolution form and called help and agent gave me the information and other advice - was so easy and he was so nice and patient! He stayed on the line with me while I completed the form and told me no signatures were needed for Florida.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Elizabeth, thank you and we look forward to sharing this with Riley. :)

    Verified purchase
    Customer ServicePunctuality & SpeedTransparency

    Reviewed Aug. 4, 2022

    I paid LegalZoom to dissolve my LLC in March. After informing me that there was an issue I needed to address, I did so promptly and notified LegalZoom. They then failed to update their records for a month, until I called them asking for progress. It is now 5 months since I paid them, and roughly 4 months since they said they sent the paperwork in. They claim it can take 8 months to get a certificate back, but even the comptroller's office says that is not true. Whenever I call, LegalZoom says that it's still within the expected timeframe. I've dissolved businesses before and it has never taken this long. I did this with LegalZoom for convenience. Had I known it was going to be this much of a mess, I'd have just filed the documents myself.

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    LegalZoom
    Response from LegalZoom

    Hi Stanley, we apologize for any inconvenience regarding your dissolution. We see that you were able to speak to a member of our customer care team and they were able to support you.

    Customer ServiceCoverageStaffTransparency

    Reviewed Aug. 4, 2022

    Recently, I submitted my trademark application to the USPO with the assistance of LegalZoom. Not only was my trademark name not approved, but as was my logo (image). LegalZoom presented potential conflicts to the trademark name; however, failed to explain the reasonings for potential rejection. Although I had a similar name to another trademark, I had no idea musically entities had protections towards separate products. LegalZoom mentioned nothing as to how this may be an issue or the fact that our trademark could be rejected because of similar phonetics.

    In addition, the wording used to describe our trademark and products to be covered under the trademark, were grossly lazy and incorrect. After seeing the USPO's review, I could have done a better job. LegalZoom failed to use proper language and understand the specifics needed. As a startup company, we put a level of trust into being assisted with our branding. It was a complete waste of money for something that could have been done better by someone without any legal knowledge.

    When I called, I was told they cannot give legal advice. This matter wasn't about legal advice, but simple knowledge of trademark language and explanation of potential issues. If we would have known LegalZoom wasn't equipped to simply use legal writing and know USPO requirements, we wouldn't have used their services.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Emily, thank you for reaching out, we want to help find a solution as quickly as we can. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 4, 2022

    LegalZoom professionals are quick, efficient, polite and friendly. The wait time is never long and staff is very patient with customers. I always get what I'm looking for when I call them. They make you feel like you know them personally.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Moya, thank you so much!

    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Aug. 3, 2022

    My Legal Zoom was very attentive to my needs and concerns and solve my issues in less than 5 minutes. My problem was easily solved, my Legal Zoom representative knew exactly what to do to fix my errors and get me on the right track, you need more people like her. Thanks so much!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Liam, thank you for taking the time to share. We look forward to also sharing this with your representative Sandra. :)

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Aug. 3, 2022

    Great experience of filing for my DBA/Sole Proprietorship. I got to speak with someone in less than a minute on the phone. James was incredibly knowledgeable and open to answering all of my questions. Very easy and smooth process. Highly recommend to anyone taking the next step with their business. I’m very interested to look into the other services they provide.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Thomas, this is awesome, we look for to sharing this with James, thank you!

    Verified purchase
    Staff

    Reviewed Aug. 3, 2022

    Very helpful and concerned about what I needed and how I needed to go about it. Really great service. I would refer anyone that I know to legal zoom. They do the best for their customers and it doesn't take 2 hrs for them to connect you with someone. Thanks Legal Zoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi John, this is awesome and we thank you so much for sharing!

    Verified purchase
    Staff

    Reviewed Aug. 2, 2022

    Daphne is the type of employee that transforms customer experiences. From understanding my needs to providing detailed information to ensure that I would optimize the start of my journey as a business owner- Daphne provided an experience that I could not simply capture in words. I can not thank Daphne enough for all her help and support.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Joshua, thank you for this, we're happy to hear about the amazing experience that you had with Daphne and we look forward to sharing this one with her as well. :)

    Verified purchase
    Staff

    Reviewed Aug. 2, 2022

    Even if you have a small business with a quiet start, it is a big deal, psychologically, to take the step and declare your consultancy live & legit! LegalZoom is not just completely informative and efficient, but they seem to understand that ANY business is a "big" business for the person who is launching it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jody, thank you so much and we wish you the best with your small business! :)

    Verified purchase
    Staff

    Reviewed Aug. 1, 2022

    Bryant ** was very kind, patient and understanding of what I wanted/needed to do. My husband recently died (May 21st) and I needed to revise my Will, my DNR and my POA. I appreciate his empathy and kindness. The grieving process is very difficult but working through all the paperwork issues is made easier when working with a young man like Bryant. Thank you Bryant, I appreciate you more than I can express.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Nadine, our deepest condolences and we thank you for placing your trust in us. We look forward to sharing this beautiful feedback with Bryant and team.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 1, 2022

    I had a great experience with customer service department of Legal Zoom. As a customer of Legal Zoom myself representing now another customer in using Legal Zoom, I found this experience very welcoming and refreshing. Ms. Julianna (Customer Service Representative) was patient, attentive, prompt in contacting the appropriate people right then and there and finally, telling me what I needed to do in great and refined detail. I would recommend her to anybody looking for the ultimate LegalZoom experience.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi George, we love it, thank you for taking the time to share this and we look forward to sharing this with Julianna. :)

    Verified purchase
    StaffTransparency

    Reviewed Aug. 1, 2022

    I needed to update my will --Legalzoom was efficient and kind to me. I highly recommend them. I wish all companies were so kind! I will have more needs in the future and I will choose you! The rep who helped me was an awesome lady.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Paul, this is awesome, thank you for placing your trust in us for your estate planning needs. :)

    Verified purchase
    Customer ServiceBilling

    Reviewed Aug. 1, 2022

    I called LegalZoom because I had questions about my automatic payments. All my questions were answered and problems resolved. I highly recommend LegalZoom. I have been using them for six years now and they have been great to work with.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Nancy, we appreciate you, thank you for the longevity with us. :)

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed July 30, 2022

    Legalzoom's policy of having you to supply your SSN over the phone is ridiculously uncomfortable in these times. There's no other option to process your order once you've paid. Thus I had to get a refund. In addition, it's their loss because technically it's free to apply for an EIN with the IRS. #RUNMEMYMONEY #BBHMM

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Krystal, we're sorry to hear that this did not work out for you. We’ll share your note with the team. Thanks again for taking the time to reach out.

    Verified purchase

    Reviewed July 30, 2022

    I was having some issues with my application for a new business and when I got in touch with LegalZoom a lady named Jacqueline resolved the issue in less than 5 minutes. Great experience. Thank you Jacqueline. Your time and patience with me is greatly appreciated.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Bernard, this is wonderful feedback, we look forward to sharing this with Jacqueline and team, thank you!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 30, 2022

    I saw a charge on my card and questioned it. Immediately the agent looked up the account and identified my purchase. I explained the error of the purchase due to my misunderstanding. The agent quickly and politely resolved the matter to my satisfaction.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Eloise, we're happy that we were about to resolve this for you quickly and thank you for sharing.

    Verified purchase
    Staff

    Reviewed July 29, 2022

    I contacted several companies to help me start the process of patenting my inventions but did not feel comfortable to work with them. After speaking with Legalzoom representative I was very confident and comfortable they can help me the process of my patent approval much better way than other companies. I believe that I am in good hands with Legalzoom and looking forward confidently that I can achieve my invention goals.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Michael, thank you for placing your trust in us, and we wish the best with your invention. :)

    Verified purchase
    PriceStaff

    Reviewed July 28, 2022

    They will walk you through every step of the way depending on the service you're requesting. The staff is very knowledgeable and ensures you are completely satisfied with your forms. It takes no time to complete and is very affordable. Legal Zoom provides a printer service should you need it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Julius, we're happy that we could be there for you, thank you for sharing!

    Verified purchase
    Staff

    Reviewed July 28, 2022

    Legal Zoom made the overwhelming task of filing my LLC very simple. Through their help, I was able to get my LLC finalized, and I am very grateful for their services. If you are looking to start your own small business, I highly recommend Legal Zoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Cody, this has us smiling from ear to ear. Thank you for allowing us to be a part of you business journey and we wish you nothing, but the best. :)

    Verified purchase
    Punctuality & Speed

    Reviewed July 28, 2022

    The instructions are easy to follow and additional info is available when needed. I found using LegalZoom to be fast and functional. I feel comfortable using LegalZoom. I can research all of this info myself but here it’s all in one place and tailored to my situation.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi John, we're happy to hear we were able to provide you with that peace of mind. Please reach out if we can be of any support.

    Verified purchase

    Reviewed July 28, 2022

    This is my first LLC. And they have made the experience great enjoy the benefits of their service. Here’s to the start of many more businesses that are are in their beginning stages right now but will definitely use LegalZoom again.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Marcques, this is so exciting, we're delighted that we could be a part of this journey with you. We wish you the best with your small business.

    Verified purchase
    Staff

    Reviewed July 27, 2022

    The agent I talked with was kind and considerate and had my question resolved in a few minutes. In this day and age when good people are hard to find that want to work, I would say Legal Zoom is very lucky to Billy on their team.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Francis, we appreciate you for placing your trust in us for your estate planning needs. We assure you that we will share this this wonderful feedback to Billy. :)

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 27, 2022

    Frederick was quick, would highly recommend again. He helped me resolve an issue that came up in my filing. He went in and had it resolved in less than 10 min. His professionalism is what Legal Zoom strives for and it is reflected in his work!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Robert, thank you for taking the time to share!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 27, 2022

    Very professional and informative. They give straight answers, and connect you with the right experts. They work fast and are always available. The prices are affordable. They have it all in one place. I didn’t know how to start my LLC, and I didn’t want to started it online, I needed to talk to someone, an actual human, so I called them and they help me with everything. They give me a peace of mind I was making the right decision, from there they help me with my taxes and accounting.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Fatima, we're happy that we were able to give you that peace of mind. Please don't hesitate to reach out if we can be of any support.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 27, 2022

    I was nervous about starting a small business in California and searched online for information. I was happy to find LegalZoom and they were able to advise and help me set things up quickly and easily. The best part, no running around filing documents for me!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Marivel, we're so happy that we could be a part of your dream to starting your small business. We wish you the best of luck and reach out if we can be of any support.

    Verified purchase
    Staff

    Reviewed July 27, 2022

    I had some questions about my account, and the agent I had was so friendly and accommodating. The agent was velvety attentive and walked me through all the things I had questions about and helped me feel a lot more comfortable with working with LegalZoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Tyree, this is wonderful feedback that we look forward to sharing with Chris, thank you for taking the time to share. :)

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 27, 2022

    Karissa was very pleasant to work with, was able to handle my issues quickly, and answer all my questions. This is my first time using LegalZoom. Karissa makes me feel good about choosing you to help me get my business started. Thank You so much! Keep up the good work.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jennifer, this is awesome and we look forward to sharing this with Karissa, thank you!

    Verified purchase
    Staff

    Reviewed July 26, 2022

    The staff will go the extra mile to make you happy. I am very happy now. I wasn’t happy in the beginning of time to find out what my problem was. Found a solution to the problem is. Now I am a customer.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Al, we're happy we were able to turn things around for you and we thank you for sharing!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 26, 2022

    I procrastinated in setting up my corporation because I thought it would be overwhelming and confusing but LegalZoom made the process so easy and it was quick. Their step-by-step process makes for a quick setup. It took me about 30 minutes. I also appreciated the call to complete the last step of the process. They answered all my questions and made me feel comfortable with the options I selected. I opted for the rush package so I can be up and running in 10 days or so. This was truly quicker than I expected. Thank you Legal Zoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Marina, we're happy we could support you with your business needs. Thank you for sharing!

    Verified purchase
    Staff

    Reviewed July 25, 2022

    LegalZoom has been assisting me with the filing and submitting the necessary information to register a nonprofit organization by using great communicating agents, highly knowledgeable and experienced. I would highly recommend anyone for sure. Lisa and Tanika were exceptionally great at helping me thru it all.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jose, this is wonderful feedback and we look forward to sharing this with both Lisa and Tanika. Thank you for thank you for taking the time to share! We wish you the best on your business ventures!

    Verified purchase
    StaffRates

    Reviewed July 25, 2022

    Everything was excellent. The agent show a genuine interest and was very patient and knowledgeable. I was very happy to use their service. I will highly recommended to all my friends to use them and if they have any question they there for us.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Leo, this is amazing feedback and we appreciate you taking the time to share. Please reach out if we can be of any additional support in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 25, 2022

    I had neglected to fill out an answer on a form needed to remain in good standing. Their service representative on the phone was able to identify and resolve the error in a matter of minutes. Very professional. Highly recommend.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi John, we are so happy we can help, and don't hesitate to reach out if we can be of any additional support.

    Verified purchase

    Reviewed July 25, 2022

    Abena ** was wonderful! Her knowledge and ability to make this process easy should be praised and modeled after. The biggest part for me was her respect for me as a person first. Thank you for accepting her hiring package.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Semaj, thank you so much for this we look forward to sharing this with Abena. :)

    Verified purchase
    PriceStaff

    Reviewed July 24, 2022

    Andrew was great in helping me on Legal Zoom and achieving the task that I was looking to complete. Great help on setting up my sole proprietorship. The ease of the process was well worth it, and his knowledge was great.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Adan, we always appreciate positive feedback of one of our peers. We look forward to sharing this with Andrew. :)

    Customer ServiceContract & TermsPriceRefunds & Payouts

    Reviewed July 23, 2022

    Legal Zoom has been charging me $25.oo for the last 6 months, I have canceled via phone, email, on their site...but every month here it is another $25.00, this has actually cost me overdraft on my account.... How do I get them to stop taking out the money and how will I get a refund... NOT!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Evelyne, thanks for getting in touch and giving us an opportunity to help. So we can look into this for you. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

    Verified purchase
    Staff

    Reviewed July 22, 2022

    The agent was extremely polite, patient and friendly. Clarity was given to me by Patti on all questions and concerns. Very pleasant experience. This is difficult topic and very sensitive. It was great talking with someone who made it comfortable to discuss this topic.

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    LegalZoom
    Response from LegalZoom

    Hi Karen, we love this and we know Patti will also. Thank you so much for this!

    Verified purchase

    Reviewed July 22, 2022

    I want the court to elect an executor. All my relatives are older than I am and may pass before I do. My son is 52 but I have disinherited him from my will. When I talked to Corey today regarding this issue he seemed to think everything is ok for me to have the court elect an executor.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed July 22, 2022

    LegalZoom's Online application was extremely easy and the staff member on the phone was very helpful and patient. The app simply told me prompts to follow. Everyone told me applying for this 501 non profit was difficult,. Legal Zoom made it exciting.

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    LegalZoom
    Response from LegalZoom

    Hi Ron, we're happy that you've had a smooth process and we wish you the best with your Nonprofit.

    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed July 22, 2022

    I called to get some information regarding my order for My LLC and the rep was very professional and handled my issue without any issues in a timely manner. Every time I’ve called for anything all the reps have been great! I even went back and placed an order for my service agreement. I would highly recommend Legal zoom.

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    LegalZoom
    Response from LegalZoom

    Hi Yumi, this is wonderful feedback, thank you so much and we wish you the best on your business venture!

    Verified purchase
    Staff

    Reviewed July 21, 2022

    My tax support agent, Cam, was very professional, personable, knowledgeable and did a great job answering my questions concerning where to start with taxes for my business. I am much more confident and prepared going forward with my first ever LLC.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 21, 2022

    I received professional assistance and I got everything I needed one in a speedy manner. Not only was the service topnotch it was the best I'd received in many years. These people need raises and I believe that it's the way that they not only talk to people but the way they conduct themselves when conducting business. I appreciate the speedy help and the actual individuals who took the time to do their jobs as they did a excellent job.

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    LegalZoom
    Response from LegalZoom

    Hi Renard, thank you this means a lot, as we always strive to provide excellent service. :)

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 20, 2022

    Knowledgeable and helpful. Always there for me. They keep me up with all my legal filing and the healthy state of my LLC. No waiting time on the phone and very useful information. I strongly recommend LegalZoom. Legal Zoom gives me peace of mind when it comes to keep abreast of all legal and accounting matters.

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    LegalZoom
    Response from LegalZoom

    Hi Carlos, we appreciate you and we're here for you. Please don't hesitate to reach out if we can be of any support.

    Verified purchase

    Reviewed July 20, 2022

    LegalZoom is the way to go. If you are looking for expert assistance there is no other place to go but to Legal Zoom. Quality service with a smile you can feel. They will ensure that the information you received is correct.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Cynthia, this is awesome, we appreciate the love!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 20, 2022

    This was my first contact with LegalZoom and I was happy to consult with a real person, who was friendly and knowledgeable. He helped me set up an account and I have every expectation that my questions will be answered promptly and in a way that I can understand.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Marcia, thank you for placing your trust in us for estate planning needs. We're here to support you if you ever need any assistance.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 20, 2022

    Speaking with Legal Zoom's specialist was super easy and fast. I would strongly recommend using them for your legal needs. The representative had a great personality and answered all my questions with ease and grace. I was unsure when I first called but through his professionalism, he answered my concerns and I realized I made the right decision.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Kim, we're happy to hear that you were pleased with your experience. Please reach out if we can be of any support in the future. :)

    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 20, 2022

    LegalZoom failed to file my Company's DBA correctly. They file the DBA under my representative who filed my company originally (my CPA) - not my Company. LegalZoom finally accepted responsibility and sent an email indicating as such - but they argued and held their ground for 3 days. The State helped me re-file, and my CPA had to file a "DBA Abandonment" because once something is filed you can no longer make any edits. LegalZoom would not refund the $130 I paid for the filing service. This company has the poorest ethics I have ever experienced, not to mention they are incapable.

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    LegalZoom
    Response from LegalZoom

    Hi Tammy, we do apologize for any inconvenience, we see that you have spoken to a member of our Executive Escalations Team to support you regarding your DBA order.

    Verified purchase
    PriceRates

    Reviewed July 18, 2022

    This is the third product that I've bought from LegalZoom. Lisa made it effortless and her knowledge of the product and expertise were exceptional. All the price of the products from LegalZoom are very affordable. I've already recommended LegalZoom to a few of my family members. Thank you.

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    LegalZoom
    Response from LegalZoom

    Hi Jorge, we're happy that you had an exceptional experience. We will be sure to share this with Lisa as well.

    Verified purchase

    Reviewed July 18, 2022

    Working with LegalZoom, takes all of the guesswork out preparing legal documents. I am so grateful for the services they provide. I've worked LegalZoom in the past, and I look forward to doing business with LegalZoom in the future.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Amy - we appreciate you for taking the time to share this and please don't hesitate to reach out if we can support in anyway.

    Verified purchase
    Staff

    Reviewed July 16, 2022

    I loved my experience; I was needing information and was assisted professional, timely, and with precise accuracy by my agent. I would recommend this agency to colleagues and other professionals who are looking for a company that encourages and inspires you to stay motivated and succeed.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Willie - we love it and thank you for sharing your experience!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 15, 2022

    I used Legal Zoom to get my LLC and it was easy and straight to the point. I needed some things I forgot to update and they called me and did it for me before I submitted my file. They have a lot of options to help your business as well.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Chris - We're happy we could help, please don't hesitate to reach out if we can be of any support in the future.

    Verified purchase
    Staff

    Reviewed July 14, 2022

    Was looking for a business online to help me establish or begin a business, LegalZoom was the perfect place to find the help I needed to start with my business name, getting my EIN with IRS and helping with compliance with the business., The website was simple to navigate and clear to understand the process for getting started with a business.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Mariana - thank you for placing your trust in us. We wish you the best on your business ventures!

    Verified purchase
    Customer ServiceStaffResolutionHonesty & Transparency

    Reviewed July 14, 2022

    Mia was so helpful and was such a doll to speak with. Honestly one of the best customer service representatives I have ever spoken with! She was able to resolve my issue within a few minutes and was so pleasant to talk to.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Lindsey - Thank you for taking the time to provide this wonderful feedback. We will let Mia know how pleased you were on her customer service. :)

    Verified purchase
    Customer ServiceContract & TermsCoverageStaff

    Reviewed July 14, 2022

    I contacted Legalzoom to ask questions about the purchase of an Operating Agreement. I came across Jonathan. OMG Jonathan was very professional. He answered every question I asked with great confidence. We joked, We laughed, and we got straight to business. The most important part was Jonathan did not let me hang up the phone before satisfying me with making the purchase of the Operating agreement. He is definitely an asset to Legalzoom.

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    LegalZoom
    Response from LegalZoom

    Hi Katrice - This is great to hear, we're glad we were able to support you for your business needs and we assure you that Johnathan will be recognized for his wonderful service. :)

    Verified purchase
    Customer ServiceStaff

    Reviewed July 14, 2022

    Jennifer spent 1 hour with me, and was very patient despite my aggravation over a problem that turned out to be my fault anyway. She was helpful in every way possible and especially considering I misunderstood several questions. She provided wonderful customer service!!

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Russ - We are happy that we were able to help you with your estate planning needs and we assure you that Jennifer will be recognized for her wonderful customer service.

    Verified purchase
    Staff

    Reviewed July 13, 2022

    Awesome service with Legal Zoom. The representatives were so much help to me. They also set up my EIN number. And I’m looking forward to starting my new business. Thank you Legal Zoom. I appreciate your business and helping set up my DBA. I would recommend them to everybody. Thanks again for your service.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Cynthia! Thank you for placing your trust with us and please don't hesitate to reach out if we can support in anyway.

    Verified purchase
    Customer ServiceBilling

    Reviewed July 13, 2022

    I called LegalZoom in reference to a payment etc, and he explained my purchase, benefit of my purchase and why I am glad that I use Legal Zoom. Phillip was from Boise Idaho, and he was the epitome of Customer Services.

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    LegalZoom
    Response from LegalZoom

    Hi Floyd - We're happy that we could support you with your business needs. We assure you we will let Phillip know of the impact he has had on your experience with us.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 13, 2022

    I had a question regarding my LLC, The agent was able to answer my question and resolve the issue...in less than 20 minutes, and that is including the 90 second wait time. My LLC is now being processed and I expect to open business in a month...or less.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Aaron! This is so exciting, we're happy we can help and we wish you nothing but the best on your business venture!

    Verified purchase
    Staff

    Reviewed July 12, 2022

    I have been pleased with using LegalZoom for my Living Will & Trust. I had no problem getting through to an agent to discuss issues or get my questions answered. I highly recommend them and if you do ever need to speak to a customer agent there, ask for Richard!

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    LegalZoom
    Response from LegalZoom

    Hi Michael! Thank you for placing your trust in us for your estate planning needs. We assure you we will let Richard know of the amazing work he has done also. :)

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 11, 2022

    Hello! Thanks for this opportunity to tell you how excellent your employee, Samella, is. She was very patient and thorough with me in guiding me through the steps I needed to revise my trust and to create my will. In her relational approach, Samella balances kindness and professionalism and she brings a level of hospitality to the experience. Samella was very clear upfront about NOT being able to give legal advice. I liked that she was direct about that early in the conversation. Yet, I still felt heard and supported and I was able to feel like I was not alone in the process because she understood that whenever we each do something new that involves important decisions the capacity to feel unsure or overwhelmed is present. Thank You!

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    LegalZoom
    Response from LegalZoom

    Hi Roxanne - This is such amazing feedback, thank you for taking the time to share. We will ensure to share the experience you had with Samella with everyone. Please don't hesitate to reach out if we can be of any support.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed July 11, 2022

    When I first approached LegalZoom I saw comments about slow response, etc. I went for it anyway, I am so glad that I did. As a new business owner there are a lot of things I don't understand and legal zoom has been there to answer each question I have had in a timely and friendly way.

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    LegalZoom
    Response from LegalZoom

    Hi Madisen - We appreciate you for placing your trust in us. We wish you the best on your business venture!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 11, 2022

    I called LegalZoom and was able to straighten out my issue without being on the phone for a long period of time. Thanks Legalzoom! When I was asked by my Pastor to take care of the issue we had at the church, Legalzoom was the perfect answer for all of our immediate needs.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Carol - We're happy we could help, please don't hesitate to reach out for any additional support.

    Contract & TermsPriceStaff

    Reviewed July 11, 2022

    I went to Legal Zoom to assist with my LLC. They wrongfully submitted the documents with my state. I was in the process of purchasing two rental properties that i was going to put into the LLC. Legal Zoom kept charging me for 4 months, and no docs were filed! I had to go to the state and pay over $3000 to expedite the LLC originate so I wouldn't lose the properties. After reaching out numerous times and explaining this to Legal Zoom, the been super unprofessional and disrespectful. I spent over $5000 to form the LLC because of their incompetence! They are still trying to take money out of my account! Please do yourself and your business a favor and stay away from them.

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    LegalZoom
    Response from LegalZoom

    Hi Vojsava, we apologize if there was any confusion on your original order placed in 2019. We see that you requested to move forward with the name of, “VS Properties LLC” however, this name was in conflict with an existing name, so we moved forward with the alternate name you provided, “VS Rentals LLC”. We see per your amendment order that you wanted to change the name to, “Enterprise Management Group LLC” from the name “VS Rentals LLC” after the original order was placed in 2019. Please let us know if we can be of any support in the future.

    Verified purchase
    Staff

    Reviewed July 9, 2022

    Spent 1/2 hour chatting with Matt (an agent) asking all my questions. He was informative, responsive, and gave me options. This is the First interaction I had with Legal Zoom and will definitely tell others, and I will use again.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Staff

    Reviewed July 8, 2022

    My experience with the agent was great. She knows her job. She was professional. Her customer relations skill was on point. She was very knowledgeable, courteous and pleasurable to speak with. She made me feel really comfortable speaking with her.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 8, 2022

    When I called Legal Zoom I was skeptical about the process of starting a NPO. Sarah took all the guesswork out of it & answered all my questions. She was extremely pleasant, helpful & understanding. Now I have a much better understanding of what to expect, how much, as well as when.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi John, thank you so much for this wonderful feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 8, 2022

    I had the best experience. She was fast and very knowledgeable. I would recommend anybody to Legal Zoom. I was having problems filling out the forms and they really helped me out. She made sure I understood before we hung up.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Staff

    Reviewed July 7, 2022

    In describing my experiences with Legal Zoom I must say I'm totally satisfied. When one seeks assistance and has to learn new programs it can be stressful, simply because you're clueless! But, the assistance I received here has been so informative. They share helpful knowledge, it makes one feel so attended to. Thank you Legal Zoom

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 6, 2022

    The website was great, but I ran into a glitch. Hesitant, I called the customer service number. I was pleasantly surprised to deal with Ben. He was super professional, super fast, super genuine and nice. Not what you’d expect these days. It was refreshing. Thank you Ben and thank you Legalzoom.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 5, 2022

    Gracey at LegalZoom handled my call with a high level of knowledge and professionalism. A great ambassador for Legal Zoom, and the reason I recommend them full marks. After my call it hasn’t even crossed my mind to speak to anybody else regarding my company's needs.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Punctuality & Speed

    Reviewed July 1, 2022

    I had a wonderful experience. It was early morning. She did a wonderful job. Simple, to the point and very refreshing refreshing. She did a great job. I would refer all my friends who start in the business to LegalZoom so that they can experience the great What did they do.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed June 28, 2022

    Definitely had the best agent!!! Her energy was amazing. Understanding my needs and helpfulness was on point. She was able to answer all my questions and made the process of getting everything I needed done quick and understandable. This is the first time I ever done this and she made it a enjoyable process. My 5 star rating 5 ⭐️

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    LegalZoom
    Response from LegalZoom

    This is awesome, thank you for taking the time to provide this feedback. Please let us know if we can be of any additional support in the future.

    Verified purchase
    Staff

    Reviewed June 28, 2022

    He was thorough, knowledgeable, and seasoned which helps me starting out for the first time business owner at my age, frightening but exciting. He helped me understand the process of deadlines, tax benefits to save money that I didn't know about. He was open to hearing things I would ask and kept me on track without getting overwhelmed. This is all I have to say, I am anxious to see how it works now since I deduced to hire your tax services as well.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 27, 2022

    Sydney was a joy to work with and extremely helpful and knowledgeable about the products sold. She's friendly and impeccable communication skills. She was very easy to understand and patient with me. She has a pleasant voice and never minded helping me with all my issues. Very pleasant young lady.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed June 27, 2022

    I paid for the most expensive package (Express Gold) for my LLC. I am beyond disappointed with LegalZoom. Not only did they register the wrong name for my LLC - causing me more time and money - for months they have refused to send me the physical items that were included in that package. I literally have sent over 20 emails and have been on hold and called several times explaining my situation. They just send me a link to my digital documents. That is not what I'm missing and requesting. I have sent pictures and explained ad nauseam with no avail.

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    LegalZoom
    Response from LegalZoom

    Hi Michelle, thank you for reaching out and we do apologize for any inconvenience. At this time we see that the requested documents have been shipped to the address we have on file as of 6/28/22, United States Postal Service (USPS)- Tracking Number: 420100029405511108033862718475. Please let us know if we can be of any additional support.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 24, 2022

    A few years ago, I asked a friend to help with setting up an non profit organization, she quickly referred me to Legal Zoom, and I have been using their services since. Legal Zoom has a plethora of legal document services, and their representatives are always willing to help. Thank You Legal Zoom.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 23, 2022

    Very good customer service. I recommend Legal Zoom for any new people who wants to start a new business. It’s not hard and if you need any help you can contact customer service for any questions. They’re available all the time

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Staff

    Reviewed June 23, 2022

    The task seemed daunting to start an LLC until I talked with Tony at Legal Zoom. There is much to do, and although it is possible for an individual to file on their own, I wanted to place my energy elsewhere to develop the business. I felt confident after talking with Tony that LZ would represent my needs with care and best efforts.

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    LegalZoom
    Response from LegalZoom

    We're honored that you chose us to assist you along your business journey, Julie. Congratulations on making it official!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 22, 2022

    Was a great experience. He was very nice and helpful. He also help me to understand everything. He was also able to help me with the problem I was facing. I was so happy. He was the agent I was on the phone with.

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    LegalZoom
    Response from LegalZoom

    Thank you for the kind words. We appreciate you choosing LegalZoom, Geraldson.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 22, 2022

    Christina was so helpful and kind, she answered all of my questions, resolved some outstanding issues on my account, and was super sweet about the noisy call (I have 2 huskies and am baby-sitting a Dalmatian.. It's noisy here). She provided exemplary service and was such a great person to speak with. 15/10!

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    LegalZoom
    Response from LegalZoom

    Thank you for the kind words, Veronica. We're honored that you chose us for your business needs and we look forward to providing the same level of support anytime our assistance is needed. Congratulations on making it official!

    Verified purchase
    Staff

    Reviewed June 22, 2022

    I am absolutely pleased with the assistance Samantha gave me in managing my Legal Zoom account. What a great asset she is! The knowledge and the expertise she showed was outstanding. I will definitely look forward to future contacts with her if the need arises!

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    LegalZoom
    Response from LegalZoom

    We can’t fulfill our mission without great customers like you, Mark, so we really appreciate you for taking the time to share your feedback. Thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 21, 2022

    It was a great experience with the agent very helpful and professional and knowledgeable, took time to explain everything about my questions and had a response with great professionalism, took time to Hear my question and had a great response

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    LegalZoom
    Response from LegalZoom

    We're so glad to hear that your experience was a positive one, Johnny. We appreciate you for taking the time to share these kind words. Thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed June 21, 2022

    Melvin had great customer service and took care of all my concerns! Excellent service!! I had ordered an LLC and used a payment plan. I wanted to pay it off early and was to achieve that today with Melvin's assistance.

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    LegalZoom
    Response from LegalZoom

    We're glad to hear that Melvin was able to take care of things for you, Adrianne. Congratulations on making it official!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 21, 2022

    My agent was very knowledgeable and helpful. Will make me return for further products. He assist me and made my experience enjoyable. It’s good to know you have received great advice when you hang up and not feel unsure. He was very very helpful.

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    LegalZoom
    Response from LegalZoom

    We're happy to hear that our customer support staff was able to provide such a positive experience for you, Paul. We'll continue to provide the highest level of support anytime our assistance is needed in the future. Thanks for being a LegalZoom customer!

    Verified purchase
    Customer ServiceStaffResolution

    Reviewed June 18, 2022

    I made an error when filling out my order. I called the next morning and they were able to correct it. Kurt was professional and knowledgeable. He even checked back in with me periodically while he was resolving my issue, letting me know how the process was going, not just leaving me on hold. I really appreciated that!

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    LegalZoom
    Response from LegalZoom

    We're happy to hear that Kurt was able to provide a positive experience for you, Judith. We'll be sure to pass along your feedback to him directly. Thank you for taking the time to share your feedback and for being a LegalZoom customer!

    Verified purchase
    Staff

    Reviewed June 17, 2022

    I opened a new LLC and they did everything that was required by my State to make sure that it was done timely and properly. Very nice to work with and extremely thorough. I will use them again. Great.

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    LegalZoom
    Response from LegalZoom

    Thank you for choosing us for your business needs, Debra. Congratulations on making it official!

    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed June 17, 2022

    Every agent I spoke to was extremely courteous and knowledgeable. They provided the best customer satisfaction and I highly recommend this service. I got off each phone call feeling secure knowing I was provided the honest truth and information. I’m work as a Business Development Manager and am really big on customer satisfaction. I highly recommend Legal Zoom!

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    LegalZoom
    Response from LegalZoom

    We aim to provide positive experiences to all of our customers so we're glad to hear that we've been able to deliver for you, Kelvin. Thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 16, 2022

    Unable to reset my password I got Michelle in customer service. These days it is rare to get a human at most businesses so her pleasant, professional demeanor and communication skill was welcome. She handled my problem with efficiency, courtesy and the bonus of a pleasant attitude and voice. Customer service departments that rely on robots and overseas agents who are difficult to understand please take heed. Legalzoom, please raise Michelle's salary. She deserves it and will keep me returning.

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    LegalZoom
    Response from LegalZoom

    We're glad to hear that Michelle was able to take care of you with such care, Dennis. We appreciate you for taking the time to share your review. Thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2022

    Jon, is a very knowledgeable customer service support person at LegalZoom. We very much lucked out by getting him to help us with our matter. You can always tell when someone really knows their business as they are thorough and very programmatic without a bunch of guessing. Jon Is spot on and is absolutely in the game as far as knowing how the process works and how to guide a customer, such as myself through this arduous process. I thank God that John was there and LegalZoom could help us with this business document registration form process. Very helpful and thank you very much.

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    LegalZoom
    Response from LegalZoom

    Thanks for making our day a little brighter, William! We really appreciate your feedback and we'll be sure to pass it along to Jon directly to acknowledge a job well done. Thank you for being a LegalZoom customer.

    Verified purchase

    Reviewed June 15, 2022

    George made it so easy with the service I was given, I’ll definitely be coming back for any if all my business needs in the future! Thanks again I really appreciate the kindness I was given today! I’m extremely grateful I found the number when I did.

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    LegalZoom
    Response from LegalZoom

    We appreciate you for choosing us for your business needs, Justin. We look forward to working with you in the future.

    Verified purchase
    Customer Service

    Reviewed June 15, 2022

    I was confused when I received Bank mail in my partner's name, when I am the Principal Partner, so I called and spoke with an Angel who made me comfortable. Legalzoom is doing a great service for all of us!

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    LegalZoom
    Response from LegalZoom

    Thank you for the kind words. We appreciate you choosing LegalZoom, James!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 14, 2022

    Laura was a very knowledgeable and professional agent. She was easy to talk with and a pleasure to do business with. She was able to solve my issue over the phone rather than have me do it on the computer where I would need to send it back in a certain format which I have no idea how to do. She was a pleasure to work with. Legal Zoom as a whole was a pleasure to work as well. I would highly recommend them.

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    LegalZoom
    Response from LegalZoom

    We’re happy our customer service team was able to make things a little easier for you, Michael. Thank you for taking the time to share your feedback and for being a LegalZoom customer!

    Verified purchase
    StaffEase of Use

    Reviewed June 14, 2022

    Today Corey from Legal Zoom assisted me in acquiring a status on my application. His professionalism was exemplary. Without Corey’s input, I would have not been able to make executive decisions. Legal Zoom is so easy to use and very user-friendly. No experience needed. Thanks, Corey.

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    LegalZoom
    Response from LegalZoom

    We're glad to hear that Corey was able to provide a positive experience for you, Roger, and we'll be sure to pass along your feedback to him directly. Thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 14, 2022

    I would recommend going through this website. They are great for business and anything you need help with for LLC and the EAN number, very happy with them. Customer service is very great, fast and very respectful. Thanks again for your services.

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    LegalZoom
    Response from LegalZoom

    We're honored that you chose us for your business needs, Mason. Congratulations on making it official!

    StaffRates

    Reviewed June 13, 2022

    LegalZoom is the last company you want to do business with. The firm I was with was bought out by LegalZoom and assured a “Smooth transition”. Quite the opposite. DO NOT DO BUSINESS with this corporation. Find a local CPA and business that will take a personal approach to you and your business. I will say my rep was very pleasant and this is not a reflection on her. They have no interest in getting to know the client or the business the client runs. Good for them for being a major player- but I guarantee you, you will be beyond disappointed with the service you receive. I could never recommend LegalZoom to anyone.

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    Verified purchase

    Reviewed June 11, 2022

    It was a pleasure speaking with Donald. At the same time he made a couple of corrections so the document could move ahead to be downloaded. I have used LegalZoom in the past and have always been happy with the service.

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    LegalZoom
    Response from LegalZoom

    We're happy to hear that you've found value in our services time and time again, Fred. Thank you for being a loyal LegalZoom customer!

    Verified purchase
    Staff

    Reviewed June 10, 2022

    Never have I had a bad experience with any agent. Thank you Legal zoom. Keep up the awesome work you all do. Go team. Straight to the point. Very knowledgeable as well. Always have helped me out the best way they could. So again thank you very much. Keep helping people and with all your knowledge.

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    LegalZoom
    Response from LegalZoom

    You're very welcome, Jeremy. We're here to help and we're glad you chose us for your business needs!

    Verified purchase
    Staff

    Reviewed June 10, 2022

    I was very happy to work with John on my trademark issue. I originally thought I needed to file a copyright but that was incorrect. Although I had no knowledge of this process, he did not make me feel stupid or rush the process. I now am in the right direction due to his patience, understanding, and willingness to help. Thanks!

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    LegalZoom
    Response from LegalZoom

    Whoo-hoo! You have a trademark. Thanks, John, for sharing your review and being part of the LegalZoom family.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 9, 2022

    My representative was amazing. Helpful on every way. I felt so comfortable and at ease with her, she’s truly professional and very nice. At the end of the call I felt so at ease knowing everything was taken care of. I appreciate how well she walked me through all the details.

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    LegalZoom
    Response from LegalZoom

    We’re happy our customer service team was able to provide a comfortable experience for you, Sarah. Thank you for sharing your feedback and for being a LegalZoom customer!

    Verified purchase
    Customer Service

    Reviewed June 9, 2022

    Earvin ** was absolutely GREAT!!! He heard my needs and answered my questions in a very clear manner. He also offered to be on the phone as I completed my estate planning forms, which is an added bonus. I hope to be signing up soon!

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    LegalZoom
    Response from LegalZoom

    Thank you, A.J., for your feedback and for protecting your family with LegalZoom. We love helping our customers protect what’s most important to them!

    Verified purchase
    Staff

    Reviewed June 9, 2022

    It was simple and easy to do the agent I spoke with was very professional and knowledgeable and took her time with my error. I highly recommend LegalZoom for your last wishes to be carried out as you would like.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Virginia. We’re happy we could provide the resources to establish your estate plan.

    Verified purchase
    Staff

    Reviewed June 9, 2022

    My experience was seasoned and very informational. I have a better understanding of taxes and how I can improve the structure of my business. My agent was awesome and showed a lot of knowledge to help me understand. I am confident that my new business journey will be more structured with the help of LegalZoom.

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    LegalZoom
    Response from LegalZoom

    We're honored to assist you along your business journey, Keyondra. Thank you for being a LegalZoom customer!

    Verified purchase

    Reviewed June 9, 2022

    Legal Zoom (LZ) upfront presents packages and all their benefits. Once the process starts- we are not a legal service is a hide behind. Non legal questions arise in forms for LZ to file documents. Simple google searches by the customer provide solutions. Process documents end up in limbo without outreach to the customer immediately.

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    Verified purchase
    Resolution

    Reviewed June 9, 2022

    I had a great experience with the Legal Zoom team, and hope all of their teammates are like Brandi who was very energetic which motivated me, and she was able to immediately direct me to the correct entity to resolve my issue. Great job Brandi!!!

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    LegalZoom
    Response from LegalZoom

    We appreciate you for taking the time to share your review, James. Thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 8, 2022

    Lee was amazing!! We had an original consultation about a week ago. He then followed up a few times as he said he would. We had another conversation today where he further broke down my needs and explained everything very thoroughly to help me understand what I should do. Once we figured that all out he then helped step me through the process to make sure I had everything set up exactly as I wanted. It was more than I could’ve hoped for and an overall amazing experience!!!

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    LegalZoom
    Response from LegalZoom

    We're glad to hear that Lee was able to exceed your expectations, Mark. Thank you for choosing LegalZoom, and congratulations on making it official!

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed June 8, 2022

    Rob was more than willing to help in any way he could. He walked me through every part of the LLC registration and Trademark application and is extremely knowledgeable, I had an AHA moment during our conversation that changed my direction for the better. During the trademark application, we had a technical issue with the site and he filled out the information for me to pay for my trademark application. 5 stars. Thank you Rob!

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    LegalZoom
    Response from LegalZoom

    We're proud of Rob for the level of support he provides to our customers and we'll be sure to pass along your feedback to him directly. Thank you for being a LegalZoom customer!

    Verified purchase
    Resolution

    Reviewed June 8, 2022

    She was very personable. She sounded genuine and sincere when asking about what my business venture is for and how my life is going, all while being able to professionally resolve my issues timely and effectively. I was very impressed!

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing these kind words, Timothy. We aim to provide our customers with a great experience any time our assistance is needed. We truly appreciate your feedback!

    Verified purchase
    Staff

    Reviewed June 8, 2022

    Great experience. Has been moved. Very professional. Answered all my questions in a timely manner and very knowledgeable also. Thank you for all your help and professionalism. I would recommend LegalZoom and Jonathan. It was a pleasure talking with him. Jonathan.

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    LegalZoom
    Response from LegalZoom

    We appreciate your recommendations, Rhonda, and we'll do our best to provide them with the same level of support. Thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2022

    I called with an issue with my account and the representative was extremely friendly and knowledgeable. She understood my situation and reassured me that everything would be fine. She solved my problem and I couldn’t be more happy. It was a pleasurable experience.

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    LegalZoom
    Response from LegalZoom

    We're always here to help, Mark, and we're glad to hear our support staff was able to take care of things for you. Thank you for taking the time to share your review!

    Verified purchase
    StaffEase of Use

    Reviewed June 7, 2022

    Was great. Matt got right to the point. Helped me with the problem and solved it instantly and even showed me how to save new documents on my Iphone. Very helpful and Legal zoom also. Everything is always easy to use.

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    LegalZoom
    Response from LegalZoom

    We pride ourselves on providing easy-to-use services to our customers so we're happy we were able to deliver for you, Steve. Thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed June 7, 2022

    Professional, agents are very knowledgeable. Transaction over the phone was simple. Payment methods was simple. The appropriate questions were answered. I was not put on hold forever. Additionally, when the phone was accidentally disconnected by me they called me back within 2 minutes.

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    LegalZoom
    Response from LegalZoom

    We're happy to hear that our support staff was able to make your experience a positive one, Vahe. We appreciate you for sharing your feedback and for being a LegalZoom customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2022

    Andrea was so nice and patient and helpful and she had no problem helping me understand what to do. She is a very good worker. Whenever I call I hope I’m able to speak to Andrea because she was so professional and helpful.

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    LegalZoom
    Response from LegalZoom

    We're glad Andrea was able to take such good care of you, Shanricka. You can rest assured that our entire support staff will go above and beyond to provide that level of support anytime our assistance is needed in the future. Thank you for being a LegalZoom customer!

    Verified purchase
    Staff

    Reviewed June 6, 2022

    She listened well. Patient even became personal when need. GREAT ASSET to this company during this time. She was inspiring to say the least. Cheerleader! And always noted her job and how they could help by they she was representative.

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    LegalZoom
    Response from LegalZoom

    Thank you for taking the time to share your review, Andrea. We appreciate you for being a LegalZoom customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 4, 2022

    Ms. D. **, the customer service representative, was extremely knowledgeable and professional. Her representation made opening our new business simple and easy! I would definitely recommend friends and family to Legal Zoom as a result of my experience with Ms. **, the Legal Zoom customer service representative.

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    LegalZoom
    Response from LegalZoom

    We’re happy our customer service team could help make things a little easier for you, Kenneth. Congratulations on making it official!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 4, 2022

    I had Allison from Legal Zoom help me. Her level of professionalism and her willingness to see the issue I was dealing with all the way to the end of resolve was refreshing. She would not push me off for someone else to deal with even though the weekend was quickly approaching, as I called on a Friday evening. Her goal was to make sure the issue was taken care of and I was satisfied.

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    LegalZoom
    Response from LegalZoom

    This is great news, Brandon! We're so proud of Allison for providing this level of support to our customers and we'll be sure to acknowledge her for a job well done. Thank you for taking the time to share your feedback and, please don't hesitate to reach back out if any other assistance is needed.

    Verified purchase
    Online & AppStaffEase of Use

    Reviewed June 3, 2022

    We were very pleased with our experience with Legal zoom. Their website was easy to navigate and the process for completing an application was thoroughly explained, with samples provided as to expectations. I cannot stress how helpful the samples/examples were. I would definitely recommend!

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    LegalZoom
    Response from LegalZoom

    We’re happy you found our website easy to use, Beth. Thank you for taking the time to share your review here and for being a LegalZoom customer!

    Verified purchase
    PriceStaffRates

    Reviewed June 3, 2022

    I have used Legal Zoom services for personal and business matters over the last 10 years. I'm consistently delighted with the level of service, professionalism and approachability from all agents. Legal Zoom has been a valued resource at an affordable price.

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    LegalZoom
    Response from LegalZoom

    Reviews like this make us proud of the work we're doing, Kathleen. We appreciate your loyalty throughout the years and we look forward to continuing to work with you in the future. Thanks for being a LegalZoom customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 3, 2022

    Tonya was extremely knowledgeable in addressing my concerns! I love working with Legal Zoom…and I would recommend them to anyone that is starting a new business. They’re always readily available to address any questions or concerns when I have called them!

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    LegalZoom
    Response from LegalZoom

    We truly appreciate your kind words, Herlinda! We'll be sure to pass them along to Tonya directly to acknowledge a job well done. Thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 3, 2022

    I appreciate the assistance with my 501 C (3) when I am in need of guidance. The waiting on the calls varies but are always willing to spend time to assist when on the line. My agent took her time to help me and she also asked if I needed further help and assistance.

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    LegalZoom
    Response from LegalZoom

    We're here to help, Ramsey, and we're glad you chose us to assist with your tax-exemption filing. Thank you for being a LegalZoom customer!

    Verified purchase
    Customer ServiceBilling

    Reviewed June 2, 2022

    I’ve only authorized LegalZoom to take $397 for my credit card. An initial payment for one 132.33 and two additional payments one in June and one in July for that same amount. I did not authorize them to take $249. They sent me an email about the $249 and I told them in the email that I did not authorize them to take the $249 and on Tuesday morning they debited my account for that amount. I’ve taken this matter to My Bank Card to expedite the matter.

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    LegalZoom Company Information

    Company Name:
    LegalZoom
    Year Founded:
    1999
    Address:
    101 N Brand Blvd Fl 11
    City:
    Glendale
    State/Province:
    CA
    Postal Code:
    91203-2638
    Country:
    United States
    Website:
    www.legalzoom.com