LegalZoom Reviews

Working with them has been a complete disaster so far. We are trying to file for an LLC, even went as far to purchase their “Gold Package” in an attempt to get it quicker. We did this on the 29th of last month, today is the 20th and they have yet to even send our papers to the state for filing yet. We have called multiple times after our account being stuck in the “Held Position” after a request for a document to be signed. We signed and sent back the document and it has been 1.5 weeks and 4 phone calls and still nothing had happened, even after we have been told 3 separate times they have fixed the issue and we will be complete in 3-4 days. We have had to push back signing our building lease and are now a month behind schedule for insurance credentialing. Do yourself a favor and go through your local business banker. I feel like we have completely wasted over $600 and have gotten nowhere.

SCAM! I filed a LLC with LegalZoom and specifically remember opting out of the RA option. I remember this clear as day because I paused and made a phone call to ask someone if I should be my own registered agent for now and while on the phone, selected the appropriate options to be my own agent. A few weeks later, I was charged $159 but didn’t notice, they hide this charge under “registered agent” so that if you search your bank statements for “LegalZoom” it won’t come up with all the other normal charges. LegalZoom has never received a single piece of mail or documents on my behalf and now that I am demanding a refund, they’re saying I opted in. They opened an investigation but of course it will conclude by saying it is not their fault. It’s simple - you haven’t even done anything for me yet so there should be no problem giving me my money back.

Signed up for LegalZoom's Registered Agent services back in December. In mid-January, I checked with the Texas SOS and noticed that nothing had changed. I called LegalZoom to explain the situation and they apologized and assured me that they would take care of it. While filing my Franchise Tax in April, again I noticed that the Registered Agent had still not been changed. I called and asked them to cancel the service and refund my $159.00.

AVOID at ALL costs! Horrible service! I hired LegalZoom to file a patent for me and they took over 3 months when I was told that it would take 3 weeks. Also, they made errors in the drawings, which they tried to charge me to correct, which resulted in the patent being rejected. At the end of the day, I am out over $1,000 and have no patent. When I contacted them, they refused to offer any refund or remedy and kept telling me to contact the law firm that they subcontracted to and said that they would not help me. Worst customer service I have received in over 20 years of business. Very sad!

Ordered a DBA from LegalZoom at a cost of 208.99. The area I live in is remote and mail is not delivered to the homes so you must pick up at post office. After several emails and Legal Zoom saying business address was not acceptable I grew frustrated and cancelled order. Legal Zoom told me the order was cancelled and that I have 208.99 credit with Legal Zoom and did not reimburse my fee. I have since gone through the state for the DBA which accepted by address at a charge of $10. After this experience I certainly will never use Legal Zoom again so the "credit" is basically a theft of 208.99. Would never recommend Legal Zoom.

They exist to overcharge and in hopes that you won't notice their auto renewal fees. I will never use any service from this company or any of their affiliates. The fact that they do not even send a courtesy email about auto-renewal speaks to their business practices.

When doing business it feels like LegalZoom is so quick to charge you for any made up thing they come up with. In addition to this when you ask questions, the customer service reps treat you like you're annoying and then hang up after I (the unsatisfied customer) says, "Have a good day." It just feel like the service fee LegalZoom charges for their services is inflated in comparison to their competitors and the quality of service they provide. I would not recommend using LegalZoom to anyone. Look for a company that doesn't have hidden fees around every corner. Also a company that screens their reps to make sure they don't hire people with attitudes.

I had to have registered agent for my LLC. But on renewal I was going to be charged nearly 3x for the service. The only reason I caught it was the auto billing failed due me having a new credit card. They were going to just change the type of service without even asking me, all so they could make more profit and hope I wouldn't notice. The base service was all I needed. Warning - take yourself off auto pay. Look carefully at the repeat transactions. Question everything. There are a lot of alternatives out there. I would not use LegalZoom again.

I purchased a divorce Manual for $499.00 to be filed in court and I needed assistance after I paid them. I had so much trouble on their site. I called and emailed. Finally got one email response back that did not help me. The voicemail responded to me saying I should leave my number and email and I would get a return telephone call which never happened! Today I looked over my credit card statement and I have been charge 35.00 three times to online divorce services Port Ludlow Washington. The website asked me if I wanted the forms mailed, or printed I selected because it was free and I could print them off myself. Again today I am asked to leave my call back number. I want my refund because I printed the forms. HELP! NOW!

I've had LegalZoom for over four years, since January of 2015. I used them to start my LLC and were extremely helpful. The one thing I regret is not schooling myself on a "registered agent". After the 1st year, I wanted to cancel their services for I no longer needed them, and they advised me that I would HAVE to keep at least the (RA - registered agent) part because if not, I would get fined by my state, county and some other entity for not having a business RA. I obliged.

I've experienced 2-3 LLC incorporations with Legalzoom and I just recently cancelled a trademark order and I will never do business with them again and I recommend anyone else stay away, and here is why - You have absolutely ZERO to back you up with an LLC or Inc with the exception of a useless binder of official looking documents and a stamp, which does little more than serve an idiots ego (let's stamp everything! Yay! We're official).

Totally ripped off by Legal Zoom!!! I was starting a business and went through Legal Zoom for trademark searching, applying and getting registered. I was told about the different levels of searches (Local, State and Fed) and how much better Fed is because it covers more ground for HUNDREDS more of a charge of-course but "it's the best option for you" so I paid. Then additional charge for application, as well as THEIR charge for services and all this bogus. END UP PAYING ABOUT 1400$ for my trademark to be DENIED! Then, to avoid being abandoned was told to consult with their legal department who can help represent me for MORE OF A COST.

I have had a Living Trust Revision frozen on their website for over 24 days. After 6 calls to customer service agents, the issue is still not resolved. Their tech support team that was supposed to fix the issue hasn't even looked at the problem despite claims that I would hear from them in two business days. Eight business days have passed so another call was made. It's getting bumped up to technical support again. This whole experience is enough to make me warn future clients to keep away and get it done professionally with a lawyer or another legal service that is efficient, honest, and dependable. Don't make the same mistake I made and use LegalZoom. If I could sue them for their incompetence, I would.

Terrible service. I just cancel my last order with this company. I need someone to solve this problem. And then I'm going to hire a company that I can trust. They took 12 days to receive my e-mail and send a fax to IRS

I tried LegalZoom about a year ago. I was trying to get a family lawyer to help me get more time with my son. I had to go through LegalZoom many times to get a call set up to talk to the lawyer about the case. To make a long story short all he did was write one letter and made one phone call to my son's mother’s lawyer. He just agreed with anything my son's mother’s lawyer said and came back and told me to sign a new parenting plan agreeing to whatever my son's mother wanted and do it for 6 months then we could maybe take her to court. I said I didn't want to do that and never regard back from until about 6 months later and now he wants $630 for doing nothing. The lawyer isn't even a family lawyer that LegalZoom provided, but they said that did not matter since he was willing to talk to me. Rip off!!! Stay away.

I recently used LegalZoom to file for an LLC in the state of Texas. You are given a choice to be your own register agent or use LegalZoom for a fee. I opted OUT of using LegalZoom yet after the LLC was filed I was billed $159 on my credit card on file. This is an annual fee that can only be reversed if LegalZoom charges me again to remove the registered agent filing. Called the Company and they claim I opted for their service but were unwilling to forward me the actual forms I filled out online and I can not get back to that place on their website. Very underhanded and deceitful practice to get more money. DO NOT recommend them to do your LLC (go to a local attorney).

Strongly suggest using a different service or legal firm for company creation/support. The cost will be the same and there are no auto-renewals. I changed the registered agent from their service to myself and then tried to cancel the renewal. Of course they need this and that and when provided then they want you to waste time call and listen to a sales pitch. All of their "concerns" are bunk. The registered agent is a mere filing with the state. The previous registered agent has no say, only the company. Fortunately the card they had been changed and when they tried to bill it refused. I have done several companies in the past and after all of the add-ins the LegalZoom was actually more expensive. Most importantly this is a headache. Save yourself the grief and stay far away from anything this company sells. They are Charlatans.

I pay LegalZoom $550 annually to handle my Annual Reports and any other legal matters that may arise. I have never experienced such incompetence. I gave LegalZoom a secondary email per their request. I called LZ to file my 2019 AR and was informed that the CSR created an additional LLC in my name. Additionally the CSR charged me an additional $75 filing fee. LZ calls me to tell me my account is inactive and that I have to call the State of NJ to clear it up myself. What am I paying you $550 per year to do for me?

WORST customer service ever!!! I have spoken to 6 people at LegalZoom this week and spent probably 3 hours total on the phone and for NOTHING! I seriously think you're a scam company. I need documents to my LLC and your company is incapable of sending them. My last phone call was almost an hour and the guy just disconnected me!!! I will comment wherever I can about just how horrible of an experience it's been. And then the charges... don't get me started.

WATCH OUT. My brother and I are both on my LegalZoom account because we share wills and living trusts. He set up an LLC two years ago, using my account. A month ago, LZ charged me $399 for "RA Services and Legal Documents" that should have been charged to my brother. I thought it was a mistake. To try to get them to reverse the charge took four calls, each lasting 40 minutes or so, only to find they will not refund the money until the State of AZ files the paperwork in 30 days. BIG RUNAROUND. Beware those extra services they tack on. By the way, I found an RA service for $39, 10% of what LZ charges.

This service is a waste of time and money. First expectation is that it typically takes a week to get a consultation. Second, the consultation is a 1/2 hour and general by nature. Third, expect an upsell of an hourly rate to research any specific questions regarding a legal matter. Fourth, expect need or make multiple appointment requests for your matter and it may take weeks or months to get questions responded to.

We spent over a 1000.00 LegalZoom to do their job. We was told that they would file all the paperwork and everything would be taken care of for us. NOTHING WAS DONE. You people should be assumed taking money from hard working people and not doing what was promised.

Like a Roach Motel, it's easy to enter but hard to leave. They almost tripled the annual fee for acting as Registered Representative for my nonprofit for the current year. I called to complain and request they turn off Auto-Renewal so I can hire an alternative Registered Rep for next year. They will only turn off Auto-Renewal if I provide written proof of the dissolution of my nonprofit or proof of new representation. When I said I would do that they offered reduced pricing, put me on hold and never returned!

My experience with LegalZoom has been a lesson in how companies scam their customers. It's been a miserable experience. What they do is lure you in with a great deal and then hit your credit card without notice for amounts they never stated. IT IS A SCAM. STAY AWAY FROM THESE CROOKS! What would have cost me only $189 has now cost me close to $600. I can only say that this company is one of the reasons I mistrust corporations. The money they stole is no longer available for my non-profit safety group, you must be very proud of yourselves for ripping off charities!

I started my dissolution on 2/27/2019. LegalZoom called me and told me that in the state of Texas they cannot file for tax clearance for me, and that I would have to do it myself. It took me a while, but I got the tax clearance I needed in the middle of March. I called LegalZoom again, and told them I had the tax clearance, but the agent I spoke with told me she did not think I needed to send my tax clearance letter to them. She went ahead and pushed my order through. One and a half weeks later, the order status hadn't moved.

I canceled my membership from LegalZoom within the time frame I was supposed to if I didn’t want to be charged for their terrible service. I was also told by a LegalZoom employee that I was required by “law“ that I could not be my own register agent which is not true and I would need their service as a RG agent. 4 weeks after I had cancelled my membership I notice $280 missing from my checking account. Come to find out it was LegalZoom that had taken it. In my book that is theft. I told the LegalZoom agent and he told me it was a mistake the person that was doing the canceling did not finish the process of the cancellation. He said he credited me back the $280 and I checked my account and still no money in there. They're thefts. I advised no one to use their service. If I taken $280 from someone’s checking account without asking I’d be in jail. I’d put zero rating stars but you require me to put at least 1.

I was very excited that I had finally made the decision to create an LLC for my jewelry business. I opted for the premium package of services offered by LegalZoom thinking this would be the way to go to expedite my business name, etc. The name and trademark service went fine. However, they were not, are not, transparent about charges. I was fully upfront with them. I told them I would not be selling anything for at least 8 months to a year because I need to make sure I have enough high quality jewelry inventory to open my own website, use Etsy or any other manner of selling. I just wanted to secure the name and get the accounting side of the business going so when I do actually begin selling then everything will be in place and I would know more about what I am doing and what my responsibilities are. I also told them I would not be hiring any employees for at least two years.

On a cancelled order, this company refused to refund my money. I have reported them to my bank for fraud. They also have horrible customer service. BAD BUSINESS!!! This company has complaints all over the Internet! I found a better and cheaper company to complete my task.

I depended on LegalZoom to order an EIN. After many attempts to get LegalZoom to fulfill their promise. I gave up and hired a real lawyer, who successfully ordered an EIN number right away. LegalZoom couldn't even understand what the problem was. Then sent a bill without any description. I requested they describe the service they were billing. They couldn't. They reported this to credit bureaus. Now I have to sue LegalZoom to correct my credit report!!! RUN FROM THIS COMPANY.

I signed up with LegalZoom in July 2018. I only signed up to obtain an LLC and the registered agent service, which cost $779.00 and $159.00. I just recently found out that LegalZoom charged my credit card for an additional $960.00 for services that I did not request. This company is unethical. Do not waste your money with LegalZoom. They should be ashamed of themselves. When you call to try to speak with someone you are left on hold for 45 mins to an hour. When I finally spoke with a live person I was told that the other services were for a free trial and that I should have canceled them within 30 days. You can't cancel what you don't know you have! Shame on you LegalZoom!

This company is just horrible. I made a request to ask a lawyer some questions related to immigration. I wrote the exact reason why I wanted to talk to them. They call me the next day, I reach a customer service guy and tell him what my case is. He tells me “we don’t have any attorneys on that matter” and HANGS UP!! No but, no more questions that was it. I wish I could slap that guy in the face! DONT USE THIS COMPANY!!

Worst company ever. I placed my order 3 months ago for my company. They did all kind of mistakes and till now I haven't got my EIN. Bec. of LegalZoom I lost a lot of money over 3 months and simply they don't care. I tried to reach a supervisor today and after 35 min. on hold they told me there is no supervisor or manager is available to talk to me. Can you believe that? After 3 months and hours over the phone. They don't care. Don't waste your money on this company. They have the worst customer service ever.

I hiring LegalZoom to form LLC. Never met time limit!!! Don't trust this company. Go someplace else!!! Avoid this future headache!!! Spend your hard earned money elsewhere!!!

Very briefly: this company made a mistake on my IRS SS4 document by putting the wrong name to which my EIN was assigned. In doing so I was not able to open a corporate account associated to my business. I am 10 weeks delayed at this point. I asked LegalZoom to fix it. They did nothing. Nothing at all. Thanks.

Each year LegalZoom increases their registered agent fees, with the new amounts applying automatically. They also appear to use different prices for different customers. This year the increase on my account was massive - from $150 to $400! Other companies charge around $40 for registered agent services. I'll be cancelling this service, unfortunately they are making me jump through a lot of hoops to cancel. They state that I have to prove I have a new registered agent before they can cancel their automatic credit card deductions (this is not true and my bank has confirmed they will be able to make a chargeback if LegalZoom charges me again stating this as a reason).

LegalZoom Registered Agent Service is just a fraud. In 2017, I used LegalZoom to form my company: **. I filled out their online application. One of the question was: "Do you want LegalZoom to be your Register Agent?" I answered "No.".They filed my paperwork and put them as my Register Agent and charged my credit card $159.00. I called them and protested. They told me that only the state can cancel them as my Registered Agent. I tried many times with the state (New York), in vain. The state always found something wrong on my application to cancel LegalZoom, as my agent.

I went through LegalZoom, trying to open a non profit, I paid thousands of dollars to LegalZoom to start the process. I was involved in the Las Vegas shooting and never completed my paperwork. Not only did LegalZoom continue to charge me a registered agency service for 299.00 but after I called that took hours they did it again. I had to go to the lawyer, pay for them to wind down the business but it turns out they “LegalZoom” didn’t fill the right paperwork. They did not file 501c3 paperwork (that’s what I paid for and have proof) so after several thousands of dollars then they still try to charge extra. What a rip off!!

I had a very unpleasant experience with this company. I filled out all the necessary information online and was called on two separate occasions needing that very same information I was already asked for. I got my paperwork in the mail today and instead of a two member business they set it up as I am the sole owner. I wish I would’ve read these reviews prior to choosing LegalZoom. I would’ve saved myself a lot of hassle. I’ve made several attempts to call the company with no luck. It always says all agents are busy and wait time is over an hour. If you request a callback no one returns your call.

I like many people, opted to use LegalZoom for the filing of an LLC. I went through all the processes and selected the option I liked best. The paperwork went through and came back quickly (about a week). At this point everything seemed ok, until I received a bank statement that stated I overdrafted. I looked at my account and had 4 additional charges that amounted to close to $800 that I was totally unaware. I never signed up for any of the other services, just the LLC package I ordered (which already was $800).

LegalZoom recently upped their fees to $399 without telling anyone apparently. On top of that I've never actually been notified of when my yearly recurring payments were happening except for the original payment. It gets better though! I can't cancel my account online without uploading legal documents to prove that I'm changing to a different legal representative, so now I have to wait until Monday to call them to cancel my account so I don't get charged again for whatever ridiculous fee they could tack on at any moment. It's clear that this company makes its money by quietly upping their fees and making it so annoying to cancel services that some people just don't bother.

I would not recommend this service to anyone. I created a LLC through their online service and when I received my paperwork back it had the wrong name listed for the LLC. When I contacted their customer support to correct the issue they proceeded to tell that their records didn't show anything on the name that I had applied for and then they told me that I would have to pay another $200+ in order to correct their mistake and that it was my fault. On top of that I was on hold with them for about 30 mins waiting to get this sorted out and they didn't even fix the issue. I was told they would have to call me back in 2 to 3 days. Terrible customer service.

I used LegalZoom 6 years ago to set up an LLC. I agreed to a trial "subscription" for availability to "Documents Only" in case I ran into a need. That turned into an annual fee that I called and canceled. I was told I would no longer be billed. I disputed the charges with my CC company (Bank of America) and was told that they would put a "block" on future charges from LegalZoom. I even had BofA cancel my card and reissue a new one. What BoA didn't tell me was that they provide companies with your new card number. Now it has come up again (this is the 4th time) and now LegalZoom has denied my dispute. Hire a Real Lawyer, it is safer and cheaper.

I paid for wills, and after filling out all required information 2 of the 6 documents I ordered were put on hold status and we were asked to call. I have called over a dozen times and been on hold over 20 minutes each time, and sometimes over an hour and never received a pickup. It's been over 1 month and I still can't get my documents I paid for.

I was finally able to get in touch with someone through Facebook messages, who refunded me for a lot of the issues that occurred and she was very helpful. Everyone else at the company had horrible customer service skills though.

My tweet below explains most of my saga (as already mentioned multiple times on this site). --- Tweet Starts --- @Kim** 14m14 minutes ago @legalzoom #legalzoom - Whew, $399 for CA registered agent for a one person S-Corp! Quite a jump from $159 (for each ‘18 & ‘17); $99 (‘15); $288 (‘13 & ‘14); and ~ $159 for all other years since 2008. Already sent an email to cancel & will call tomorrow. --- Tweet Ends ---

I am putting this review to get LegalZoom to change their process to include an additional step for their clients. While all the proper forms were completed as ordered and a timely receipt of the final package was fine. What frustrated me was (1) the many attempts to get through to their support phone line even when I agreed to wait for a call back vs waiting on the line. (2) Once I got through the next morning, I inquired why my LLC did not appear in the FL Sunbiz system which was an embarrassment after trying to set up a business account with this information. I was told that I would need to call the State of Florida to find out why the info was not shown. My expectation was that LZ had vetted to make sure this was visible within the specific State system or they should have added that as an action item for me to do. MAYBE ADD THIS TO THEIR LETTER WHEN RETURNING THE FINAL DOCUMENTS FROM THE STATE.

Like many of the other reviewers here, I did not read the fine print closely enough when LegalZoom announced shortly after Christmas last year that they were increasing the Registered Agent fee. Virginia is a state that requires LLC's to use Registered Agents, so I signed up for it two years ago, before the price increase. In the same way Congress schedules votes on unpopular bills when no one is watching, LegalZoom sent out its notification a couple days past Christmas, when people are on vacation and less likely to pay attention. I failed to notice the price increase and did not switch Registered Agents in time (you can buy Registered Agent services in Virginia for as little as $49, not $399!)

Spoke at length ahead of time about how long to establish a non profit. 4-6 weeks. They claim to be "experts" nationwide but missed several key things in my application, 3 separate "delay" notifications where something is incorrect and it is now 3.5 months late. DO NOT use these folks. You will receive different answers from every person via phone or email. If you dare to ask for a manager, they're insulted, and state they have manager abilities, they do not.

I’ve been a LegalZoom customer since 2016. The service had been great and far less expensive than other providers. That all changed this year. In January, I was charged 10 times. I called several times trying to get answers but nothing was on my account and no one had answers or helped to relieve me of these charges. So I charged them back at the bank after 3 unsuccessful attempts to get help from the company. Then I had 4 more charges to my card in February. My boss and I are absolutely livid. I have been promised twice now that people will help me resolve this issue and call me back BUT NO ONE HAS CALLED ME BACK. No one has even emailed me back. I’ve never felt so helpless. And to make matters worse, LegalZoom is fighting me on this chargebacks. DON’T use this company. I’ve never felt so wronged.

Blake from LegalZoom was a huge help to me as I started the beginning stages of starting my own business. There is a lot to think about and he got me on the right track as to what my first steps need to be. I've used LegalZoom for many things and it's always been such an easy process!

I have had a second middle name that I have never gone by, not on my Social, not on my marriage cert, not on my military records, however in recently moving to Texas they require that whatever is on my birth cert be on my DL. So I submitted for a name change with LegalZoom to get the paperwork started. I paid the fee on Feb.22 and paid for expedited shipping of all my paperwork.

Tried LegalZoom to get an EIN for my new business. After a week of no news, I called to check on the order. An EIN is just a tax ID number, something that shouldn't take more than a day or two. I call and they haven't even started on the order and when asked why the reply is "I'm not sure." Never do business with LegalZoom. Scam artists that don't do their jobs.

This has been the worst experience in all ways possible: customer service, financially and everything else. I can't believe this company is even allowed to operate. They are completely unethical and deceitful. Please use me and everyone else's horrible experience to prevent you from having one too. Can enough bad reviews shut them down?! I wish that was the case.

Absolute worst company ever... Say far, far, far away... And when you think you're far enough... Go farther, if you do use their services cancel the credit card/debit card, close your account. Change your name, do whatever you seem is too much because you will still get charged multiple times a year!

I first used LegalZoom in December of 2016 to help form my LLC. It seemed easy enough and I didn't notice any issues, so I used them again in January of 2018 to form my second. Unfortunately, I am terrible at watching what is being charged to my credit cards. Today I noticed a card that I hadn't been using had a balance for several hundred dollars. LegalZoom had charged me $320 for a membership I didn't know I had. This is billed yearly, and the first happened a month after I last used LegalZoom. After paying the initial setup fee, I thought my business with LegalZoom was done. I had no idea they would be charging me anything again.

The other day I noticed a charge for $399 from LegalZoom on my credit card statement. I called LegalZoom and the agent stated that the charges were for Resident Agent fees plus Legal Documents. I asked her how much of the charge was allocated for each item and she could not tell me but placed me on hold and came back several minutes later and told me that the Registered Agent Fee was $299 and that Legal Documents were $100. I told her that I could not recall ever paying that much for RA fees in the past and that I never authorized any legal documents charges and in fact I had cancelled my $7.99 monthly subscription for legal documents months prior because I never authorized it and wasn't using it.

I have so far been happy with the service. I have had two questions asked and efficiently answered. I am canceling my renewal however, because they sell your data. Since signing up with them, I now get calls every day from telemarketers, such as Dun and Bradstreet, wanting to sell me services and they clearly refer to my new LegalZoom account. Not cool...

Louisiana is the only state that requires wills to be notarized. I ordered a Last will and testament from LegalZoom and couldn't get any notary to notarize it. I called at least 10 notaries, even the ones LegalZoom recommended! They told me no one will notarize them because they would assume liability! They would only notarize a will that they created themselves! I finally gave up and returned the will to LegalZoom, which required me to go to the post office and register the mail! The whole process of this cost me a lot of time and trouble! LegalZoom should not sell wills in Louisiana!

I called a lawyer for a last will. He wanted 1300$. We spoke for 15 mins then I brought up LegalZoom and he hung up on me. I said to myself, "Wow I can’t believe how I was just hung up on by a lawyer because I mentioned LegalZoom." It was obvious he was mad inside. Everyday citizens like myself have access to a wealth of information online. I paid LegalZoom 69$ and I basically saved 1200$. YouTube is the best for everything. From plumbing to electrical work to cooking and now free legal advice. God bless YouTube and god bless LegalZoom.

I would highly recommend you that NOT to use LegalZoom. Once you sign up, they will keep selling you different products. They are not lawyers, so they rely on their lawyer partnership to help them out. But every time you call their partners, they will just try to sell you their products, not solving your problems. It took them 4 months to get an EIN for me, even though, they said it would be around two weeks. I am not the only saying this. Just read other reviewers on this company. They should close their shop and stop deceiving people for their money.

We used LegalZoom to file our paperwork to start our 501c3. They screwed it up pretty bad. We had to hire a different company when the IRS had questions. Fast forward a few years and we realized that we were getting ripped off pretty hard by having them as our Registered Agent. I am on like my 9th email asking them to cancel my account. It is expensive, terrible service. Use local professionals, I just tried to call and cancel and the wait time is over 20 min. Calling International that would be very expensive for me to remain on hold. Seriously these guys will waste your money and your time.

I used LegalZoom to get the correct paperwork to form an LLC my wife and I started using their Economy LLC and state filing for $204. Then I noticed on my credit card statement that LegalZoom charged me $249 for use their Registered Agent Service which I do not want. How shady is that? I called their customer service and was put on hold forever and eventually just hung up and sent an email, which I have yet to receive a response after the last 7 days. I plan to tell everyone I know to avoid LegalZoom. I'm sure they will respond to this message asking me to call to speak with a manager. You want me to sit on hold for hours to talk to someone about your unethical business practices? Just refund my money.

Why are they still billing me??? Please for the love of all that's holy, please stop using my card unauthorized. I have not talked to, heard from or anything from LegalZoom in years and now I just noticed a charge on my card. You guys seriously need to stop these actions at once. I want a refund!

This is not my first run-in with LegalZoom. Upon completing my non-profit, they eventually had to refund our money because they didn't disclose their level of involvement they can assist with. Now with the Registered Agent services, they are not familiar with the proper information for all states and DC. They clearly misread or didn't understand the requirements for DC and as Registered Agents they missed a deadline filing AND they didn't inform us, even if they couldn't file it. Didn't find out until we went online with DC that our company filing was revoked. LegalZoom's response "we can only go back 6 months and we can't see what alerts were sent". Unacceptable. Very disappointed. Thankfully, this is the month to re-sign with LegalZoom as our Registered Agent and they can't, only because we have new credit card information. Thankfully!

They definitely helped me get all set up, but I felt like I paid a heck of a lot to not even get one piece advise for my taxes. I expressed to the agent I really needed help and he said "well that help isn't free". I said, "Well that's not what was portrayed" and that I shouldn't have to pay 200 bucks for one question, I could ask some tax guy and he wouldn't do that. The agent said "then go find one then..." Really rude and unprofessional. I'm taking my business elsewhere as I write.

Submitted for a Gold Express package on 1/17/19 for $399. It is February 15th and the status for my LLC on the LegalZoom site says "Delayed by the state. Taking longer than expected." I needed the LLC quickly to get banking setup, but understand sometimes things are out of our control and the state may be behind. After trying to contact LegalZoom with no response I decided to search for my LLC on the state site, sure enough it was there and was approved just days after I submitted, which is great, but why does LegalZoom not know this? Why won't they respond? I wasted crucial weeks waiting for them when it was complete the entire time. I would recommend doing any sort of work they provide elsewhere.

About 5 years ago, my wife and I decided to start an LLC with the goal of making mobile games. Seemed like a fun way to pass the time and possibly lucrative, but we knew absolutely nothing about starting a company. If we had, we might not have felt the need to use LegalZoom, but honestly we were the exact demographic they were looking for: we had all the knowledge of the product, and we needed someone else to provide the knowledge and assistance in starting the business.

Do not sign up with this company, they are scamming people and charging people fees and are prohibiting customers from cancelling without providing extra state documentation that is unnecessary. The certificate of change form which has to be sent to you by the state was delayed due to the government shutdown and they charged my bank account - when I called a month prior - after I received my first paycheck in weeks, I called in January and cancelled and sent my paperwork to the NY state office and it was delayed due to the shutdown. What they have done to me and my family is evil, as I just received my paycheck for my family after not having any money to feed my family and they do this. This is criminal. If anyone is interested in teaming together to do a class action lawsuit please contact me.

I agree with all that is said here. We contacted them when we started about the Auto Renew of this b.s. scam for California Registered Agent. We just got charged $399.00 (without any notification mind you except from our bank) for this ridiculous non-sensical business for a new company. The Auto Renew was set for $159.00 (which we were forced to accept after gaining their services to form the LLC, never mentioned as such when we signed up) AND, you can't opt of the Auto renew! It's impossible unless you block/cancel your credit card from more fraudulent charges, especially without prior notification. Sound shady? It is.

Absolutely got scammed by LegalZoom. Bought the best of the best LLC package they had for $900 and they somehow got themselves anything $250 for what, not even sure. Customer service won't help you. The only way to get your money back is to make legal changes to the documents and resubmit them. Funny thing is clearly most don't know how to do that because that's why we hire LegalZoom. How disgusting that they rip off small business owner when we are the most vulnerable. I could have had a normal attorney draw these papers cheaper!!

The finally responded via email on February 14th to the SECOND email I sent them (and not the first for some reason) letting me know my registered agent had officially been cancelled. A total of 17 days from first contact. Happy Valentine's Day, everyone.

Back in November LZ took out 4 in authorized payments which were refunded to me. I also cancelled all memberships with them at that time. Here we are in February and I received another unauthorized payment of $467 from an account which I do not have the debit card to anymore. I called and asked about the payment and they said they were LLC payments which made no sense. Then I ask them how did they get money from my account when I no longer have the debit card and she said they called my bank and got my info. I had my boyfriend call and speak to someone else and they gave him a completely different story. Not only that but the woman I talked to started yelling at me like I was a child so I hung up on her. I am still trying to resolve this matter. They are terrible people. This company needs to be shut down. I didn't even want to give them the 1 star.

I have been a loyal LegalZoom customer for a number of years and have completed quite a few business filings. This latest one makes me feel the company has been purchased by someone else or has become too large. The whole process has been ridiculous. Paid for the expedited service and it has been almost three weeks and the filing has just been sent to the state. The issues began with robocalls (although we requested to be contacted by email) telling us there was a problem with the filing. It takes an average of 45-60 minutes to get to the correct person to find out the issue. The last two times were asking the same question each time. (What is the registered agent's email.) Very annoying to call, spend an hour answering the same call we already answered twice before (once on the phone when I registered) and then a call two days before.

I feel like I am being pillaged by the mob. I swear this company gets it hooks into you and at every opportunity ka ching, ka ching, ka ching. The service provider I am speaking empathizes with me and is awesome. But the machine that is LegalZoom is akin to highway robbery. Do not USE this service. Go to a local lawyer, pay the extra which is not extra because LegalZoom is SO much more expensive. It sucks.

A friend recommended that I try LegalZoom for an issue I was having but when I went to their website, I didn't see the type of advice I needed. So I emailed a question to Legal Zoom and they advised me to call their 800 number. I did just that this morning and I was connected to Alex who seemed in a hurry and annoyed. I told him I wasn't that familiar with LegalZoom. He then explained that I would get to speak to an attorney and things like that. I didn't quite understand what he meant by "Things like that" so I asked him, "What kind of things." And with that, he rudely hung up the phone on me. In a way, I'm kind of glad he did because I don't see myself having any dealings with LegalZoom. Thank you Alex for saving me some money and not having to deal with the likes of you again.

I opened an LLC with LegalZoom and am using their registered agent service and also used them to foreign qualify in a different state. I needed to update information in my profile about my business in order to access the compliance calendar for my new foreign qualification. I updated my information but the "save" button to save the updates was disabled and I was unable to make the necessary changes. I called customer service in order to update my information over the phone since they were required changes, only to be told repeatedly that it was my fault for the issue, and that it was due to my using an Apple device, because apparently LegalZoom's products do not work on Apple devices.

My experience with them made everything harder and at a premium price. Not worth it at all. Terrible CS, terrible product! Everything took too long, they did not file paperwork at times and I had to call after months of waiting only to find out it was never addressed. They give your info out to companies that pester you with sales calls. Trust me, it would be a lot easier to do it yourself than to go through LegalZoom.

This company has almost non-existent customer service. They offer you every service they can think of and when you elect NOT to use the service, they put it on your order as a FREE TRIAL, so when you ask them to remove it, they don't and you end up getting billed. And after you recognize you're being overcharged, it's a legal battle to get a pathetic $39.99 back from them! It's like pulling teeth! I would hope they go under and out of business soon before they mess up more people's business opportunities and take money that is not earned!

I can tell you from my own experience that they are extremely progressive and thorough during the purchasing and upsell processes. But once those are secured, your questions will remain mostly unanswered. My Account Specialist is not returning emails which are over 10 days old, and their online request form has remained unanswered for over 7 days now.

I used LegalZoom to form my LLC in 2016 and hired them as my registered agent. A few months later I also used them to dissolve that same LLC. I kept them on as a registered agent for another year to receive mail and for tax services. It was at this point in 2018 I told them that their services were no longer needed as the company was out of business. Now in 2019 I find that they are charging me more than double what I paid in the previous year for essentially no service at all since my LLC is no longer in existence. Now I've been on hold for over an hour, the hold music has stopped and they won't pick up the phone or return my calls.

I ordered the operating agreement and licensing to be set up for an LLC. It's been a month and they still haven't provided me with the paperwork stating that they are waiting for my signature. They haven't sent it via email or mail and they claim. I have called twice to complain and today was I call to ask about my order and to complain and before the agent place me on hold I hear the word "idiot" used. I'm the idiot for asking where my product is that I paid for? I waited on hold for 10 minutes and was just hung up on. I'm disgusted. I will be reporting them to the BBB.

LegalZoom has collected money for an order 5 times, always failing to have it go through for some reason. During the entire process they have held my incorporation hostage, not releasing any information and not allowing the order to be cancelled. If I could give them 0 stars, I would.

Company formed my LLC incorrectly after several communications with them about the purpose of my LLC and my business activities—and then told me over the phone this was my fault. Furthermore, after purchasing additional legal help from them I cannot access my account even after over ten tries—both electronically and via their customer service line.

Over 4 years ago I used LegalZoom and everything was fine. I then filed for Standard Company Dissolution in South Carolina and everything went through (2016). Fast forward to 2019 and I just noticed that I have been billed for Express Gold. They charged my credit card for two payments of $207.99, of which I did not authorize. I am trying to contact them but it appears to very difficult in speaking with someone to get this resolved. I have contacted my bank and they have not released any funds.

We filed our DBA paperwork on January 2nd, only for LegalZoom to flag it and return to us for a correction. Upon resubmitting the paperwork, we then received an onslaught of email notifications for the following week about a hold on our paperwork, as if an agent had never spoken with us and noted our account with the recent update. More time went by and conversations with multiple agents on the whereabouts of our updated documents. On January 22nd, we were told though our paperwork showed as received in their system from the post office, they were unable to locate it. Quote: "I don't know what happened. It's somewhere in the building. I'm not sure where. That's odd. Let's wait another 2-3 business days and see what happens."

My auto-renew with LegalZoom was linked to an expired card. Which is GOOD, because I didn't want it to auto-renew (just another annoying LegalZoom setting), so I found an alternative for a registered agent at a MUCH more reasonable rate and had to wait for that order to process before I could upload proof of my registered agent to LegalZoom's site. LegalZoom requires proof for some reason in order to cancel. (What business is it of theirs who I used as a registered agent? Or even if I have a registered agent?) I uploaded the proof and then saw that LegalZoom had ALREADY CHARGED ME. They had an OLD credit card number, linked to an OLD billing address and SOMEHOW it went through? Did they contact my credit card company and obtain the account number? Shady business, if you ask me. I won't let a $399 charge go quietly, however I'm sure I'll have to battle with them to get it back.

I used LegalZoom as my registered agent. I notified them on Dec 11 that I had hired another company and I wanted to cancel their service. They refused to do it and told me to do it online. I told them I couldn't get into my account and they just told me again to do it online. I called them again later in the month and told them again that I wanted to cancel. They again told me to go online and do it myself. Immediately after I informed them of my intent to cancel, they charged me $399. (They charged me early so I couldn't cancel.) This extended their service on my business for a full year, causing my new registered agent to be rejected by the state.

I used LegalZoom to file a TradeMark and they put in a "free 30-day" business plan. Of course, after 30 days, they billed me $39.99 per month. Why do they have to resort to such trickery? No doubt, there was some small-print disclosure (they have attorneys, after all). I, no doubt, accepted some 50 pages of terms and conditions somewhere along the line. So, yes, LegalZoom gets to keep my money. But, I can only hope they lose more when people start complaining.

Used LegalZoom to form an LLC, all went well; however, upon dissolving the LLC it took multiple emails and telephone calls to have them end the automatic billing. I provided them with the termination of the LLC document from the state TWICE and still nothing. They did not even extend the courtesy of replying to my emails! Very disappointing! They were very fast to accept payment but stopping the payments was a different story. Will not do business with them again!

I cancelled LegalZoom over a year ago and noticed they are still billing me. Watch your credit card or better yet, cancel your card, this is the second time this has happened with LegalZoom. On hold, hoping bank can resolve, I have not heard back from LegalZoom.

They advertise trademark registration etc and taking care of everything. Months later I get notice from the USPTO trademark office. They need more information and then I sent to LegalZoom to complete. LegalZoom refuses to complete the work. They are rip off and only want your money. I advise NEVER do business with them!!!

I called in advance to be assured that they would open a pLLC in AZ. They assured me that they did and just to click the pLLC thing after signing up. It was close to $700 and I refused a registered agent or any of the other stuff they tried to cram down my throat. So then they called me and questioned it. I told them I wanted it. They then waffled around and made me feel like I needed an attorney that I had to wait a week to talk to (I bought expedited package). I called the Corporation board for the AZ state - they said I needed it. I told them I needed it and they then wanted my license. I sent it immediately. They still have a hold on it 3 days later. So much for expedited. It is just filling in forms. Easy. And a fee. Fee. Big deal. I can do that in 20 minutes or less! I am currently trying to get my money back. They need to be censored and people warned. I used them before without issue but what is the change suddenly? STAY AWAY from LegalZoom!!!

LegalZoom this year renewed my annual registered agent subscription at some ridiculous rate for some service I do not need without my positive approval without my knowledge. It took two calls and multiple emails to get credited the difference back. In that transaction however they “accidentally” changed the email on my account and now I can no longer access MY OWN account. I have called 5 times and spoken to 5 different people all who promised me that a supervisor will call me and take care of this.

This company played a trick on me. They helped me to form a company on Dec 21, 2017, and charged me Registered Agent for the year of 2017. On Jan 1 2018, they renewed the package without informing me. And on Jan 01 2019 they increased the service at an unacceptable price. The service had done nothing for me. This company will not help you to save money, they are trying to steal money from you. Stay away from this one!

If you're going to start an LLC and get your LLC filed by an online company, please use BizFilings AND STAY AWAY FROM LegalZoom! I needed to form a PLLC and they were all about how they needed additional documentation and certain 'requirements' that only I could provide. In reality, they were just stalling and probably wanted more money. BizFilings was fast, efficient and courteous and they didn't delay my filings by asking for additional 'requirements.' Do yourself a favor, stay away from LegalZoom. BTW, if they are this bad at starting an LLC, maybe you should stay away from them period!

Starting a business was scary enough. Being ripped off by a “Legal” company is something you shouldn’t have to be afraid of. They file paperwork for you to get your business name and EIC but for some particular reason they WON'T let you cancel your Registered Agent subscription with them. They will force the transaction every year. And without proper verification of the card. You have to do research and file for them to be removed, then prove to them you’ve done so. It’s like being bullied. Never use these people. They will make it seem you have to use them for services that you don’t need them for, then rob you over and over. Funny how I can pay this company yearly and they won’t file the paperwork to cancel but charge you for simply having them named on a document. They have legal loopholes to force these transactions that don’t seem legal!

LegalZoom has a great concept and what appears to be good customer service. However, it is my experience that my company will NEVER use their services again! First off, my company did our research to find an experienced company to fulfill our needs. In the beginning we chatted with a representative via computer and was treated as though our business was not wanted for the particular service. We brushed it off and went with a different company and decided to use LegalZoom for other needed services.

They charging me for things I did not request and it is even worse when trying to cancel and/or get a refund. I will never use them again for no reason as they are not to be trusted! I do not recommend them at all and would give them negative stars if possible.

I used LegalZoom for a first name change. Not only did they give me papers that were 4-5 years old. I couldn’t even use any of them. I had to redo the application for the probate court and needed to get all the papers on my own through everywhere for a name change. Social security, passport, and DMV wouldn’t except the “expired” papers. I had to get all new papers. What was the point of paying for them to set up everything for me when what they didn’t was completely pointless. What a waste of money.

I never contacted this company for anything... I was just charged over a hundred dollars which was my last from this company and up until now had no idea what this company even did. Watch your money and pay attention to your accounts.

I've never had a company just randomly charge me for things I didn't even want. I did my LLC through LegalZoom, they give you all these offers that I declined then at the end you see your total. I did 3 monthly payments. Paid and went on with my business. Come to find out I'm being charged 250 and another 280 for an agent and total compliance. You are not warned when these charges will happen. One happened today on a Sunday. Conveniently they're not open Sunday. Total to do my LLC through LegalZoom is now going to cost me around 900-1000. I just wanted to my LLC. I'm just starting out and this is making me broke. Stay far far away. They are wolves in sheep's clothing pretending to help but only there to rob you blind.

LegalZoom has STOLEN over $1000 in services we did not need or approve. These were either added as an additional service or as a change in service. Not a single one did I authorize. Check your statements. Try not to use ANY recurring services.

Hired LZ for an LLC 2 months ago. 1st, they filed with the state with the wrong LLC name. Had to redo everything. Sent the docs back to them overnight. They lost the docs. Told me they never received them. They found them 10 days later in a pile (thank God for tracking number that proved they were received). When I called, no less than 2 dozen times, the Gate Keepers will not let you speak with the “production people”. These are the people who are supposedly doing the work on your account. When asked to speak to a supervisor, there isn’t one to speak with.

If I could give LegalZoom no stars I would in a minute. This should be called Legal Zoo. Here is what I'm dealing with at the moment: One month ago I asked LZ to dissolve an S-Corp that has no assets and no sales. The company never took off. LZ said they needed to file an annual report to the state of DE where the company was incorporated. They told me the fees and I paid them. That seemed easy enough. It wasn't of course. LZ called me four more times because there was a "problem" with my order. The CS people do not listen and screwed up information that I gave THE FIRST TIME.

I unsubscribed from them almost 3 years ago and just realized they have been taking money out of my account for "registration". They just tried to take 399.00 the other day and I had to block my credit card. They are saying I authorized this...I never did. THIS IS FRAUD.

We submitted our documents for LLC through LegalZoom. Our package came with a free consultation. After we received the consultation, the representative started calling us to continue with the services at a fee. We were very clear repeatedly that we did not want the services but they charged our account anyway (This is the first unauthorized transaction). Last week they made their 2nd unauthorized transaction. I called and after being called a liar over the phone, they reimbursed us partial of the money and were told that it was going to be sent back to our bank account and it would take 3 to 5 days. (Lie #1.) I called back on the 4th day and spoke with a representative in the treasury department (please do not call it accounting department). Representative said that the reimbursement did not go through and we would have to be reimbursed by check and all checks were processed on Fridays and they would send it out last Friday.

Since 10/25/18 I have been trying to complete my Will, POA, and Living Will. Today is 12/18/18. The documents are still not complete. LZ's issues regard document revisions and customer service regarding those revisions. For example, my LW has been assigned at least 5 different revision order numbers. When they post a revision in their document center, their template reflects the revisions, but the document with the new order number does not reflect any changes. Their customer service does not acknowledge the situation, and instruct the client to submit another revision, and that it will be another 4-5 days. In my experience, this loop, which originated 10/25/18, continues as of today, 12/18/18. My repeated requests for a supervisor or an escalation department have been ignored. I filed a complaint with the Better Business Bureau. I would never recommend Legal Zoon to anyone.

After filing for an LLC with Legal Zoom, I was told that it would cost $575.00, and this was to be a one time payment. Now for 2 months in a row, Legal Zoom has taken more than a thousand dollars out of my bank account, and when I call them to ask them what I am paying for, they tell me there are NO accounts with my name on them. I then ask, "If there are NO accounts with my name on them, then why are you taking money from my account"? They cannot answer the question. So in the end, this company I would never recommend that anyone do business with. They are a bunch of lawyers making it look like a legal reason that they take money from people but can't explain why. They are nothing but con-artists. I was even saddened by the fact that I had to leave a 1 star rating. It is in my opinion that there should be a ZERO star rating for customers who are dissatisfied to the fullest extent. They make me sick to say the least.

LegalZoom charged me $399.00 for a company that is inactive! They are looters who should be sued. Stay away from them. I tried calling and no one answers. Their site does not work. This seems to be a fraud company.

I had hired LegalZoom for several things we needed where an attorney was necessary. We had used them for Wills and Power of Attorney forms and although the price was more than others quoted, happy with the results. I needed to apply for a trademark with the Trademark Government Office for a business we started so thought use LegalZoom for this. I had already done a trademark request on my own for another business and received a letter from the Government office stating not all the documentation was received and needed another form. So this time around, thought use LegalZoom to make sure it was done correctly, even though the cost was high for the work needed. I wanted it done right.

LegalZoom charged my account $399 for ONE YEAR of registered agent services. No prior notification. No authorization. The average fee for registered agent services in my state is $48. This company is a ripoff. Run from them like the plague that they are, they can and will take advantage of you. They lure you in with a teaser rate, then slam you with no notification.

This pathetic excuse for a law "company" can't even provide a simple Will I paid for. It was due Dec. 2-5. Never arrived. I have called 5x and each time I was told it would arrive that day. Finally, the last operator said they screwed up and have to start all over again. Pathetic!!!

We bought a trust bundle. When the documents were produced it turned out they have a bug in their system that produced an invalid pour over will. They acknowledged the issue and offered to provide a Word document version so I can edit it myself. Had I not caught it I would have ended up with a will that missed special guardian instructions for one the parents. Yikes. Then they refused to refund me.

Updated on 12/13/2018: I filed a complaint with the company and was subsequently advised that they had destroyed my original documents. Thereafter, no response was forthcoming by LegalZoom. The response I did receive was an AUTOMATED letter advising me to contact their office through "help". Obviously they do not care about customer service or personal contact. STAY AWAY.

I have had to call them at least 25 times about a simple issue that should be easy to fix. I tried to submit the doc and told them too and 3 weeks later they called and asked if I wanted it submitted after I clearly told them to submit it almost a month prior. DON'T USE LEGALZOOM!!!

I formed a business in 2013. The initial fees were high, but LegalZoom made it easy to get started. The problem came after the sale. They have continued to charge me for services almost 3 years after the business was dissolved. I have tried to reset the password on my account many times, but have never received an email to reset the password (Yes, I checked Junk and Spam). When I did get a representative on the phone, I was offered another package to file the paperwork to dissolve my business and was informed that the fees for Registered Agent will not stop until the business is dissolved or I change the registered agent. The business was dissolved on 2-17-2016.

WE have been in touch with LegalZoom for several months now via phone and email, completely unable to access our account and have now been completely ignored for months now. All we have needed is a simple password reset - yet we have ping-ponged from one rep to another, each saying they put in a ticket to the tech department to try to figure out the issue. We have yet to hear back from them at all with any updates.

I got LegalZoom to open LLC with impression that this will be cheap. But they are very painful in regard to yearly large fees and automatic billing for the services I do not need them and did not ask them. I strongly recommend for everybody not to use their services.

I ordered an estate plan bundle in 2015. The product itself was great. No issues. One year later I get billed $119 for annual fee for Legal Advantage Plus program. I never signed up for this and no clue about it. I tried to get a refund but they said they can cancel it going forward but too late for refund. In 2017, I need to change my estate plan so I used bought another estate plan bundle. Again the product was great, no issues. But now I just got billed another $119 for annual fee for Legal Advantage Plus Program. And no refund. I canceled online and they even have a reason code in the drop down selection called "I didn't realize I was a Member". How blatant can you be that you are scamming people by signing them up for this program without their knowledge and billing them 1 year later. It utterly ridiculous and a complete scam.

I received an email from LegalZoom in October advising that an automatic Registered Agent renewal of $159 would be made on my credit card on November 8th. I got my credit card statement today and discovered that I was billed $299 for the Registered Agent fee. I don't feel comfortable doing business with this company as this is the second time I've been improperly billed.

To get to the point. THEY SUCK!! As a disabled marine trying to get business started 4 weeks to get in oh ya then they just sent out letter saying the fax will take 2 weeks... As of today hang ups x12.

LegalZoom did not complete a simple LLC. The robocalls of LegalZoom are unprofessional. LegalZoom would claim there were issues that prevented the incorporation from being completed. On one occasion I answered the call. I was put on hold for 15 minutes. The phone call was disconnected by LegalZoom. Despite the nonperformance LegalZoom billing continues. My business plan for a new industry has been compromised as a result of LegalZoom's delay. I am exploring legal options against LegalZoom. I may seek an injunction in California to improve their business practices.

Words cannot describe how unorganized this company is. My order number ** was to create a simple LLC. It was scheduled to files after December 17 2018 to prevent Franchise Tax for 2018. I actually requested file in January 2019. LegalZoom filed in November without my authorization. I called and requested to speak to a manager and no manager is available to talk to. I have to wait for 3 days for a manager to call me. This is one of the worst companies I ever have to deal with.

Do not trust this company. They say it themselves: "We are not a law firm." They opened an LLC for me. Next year they charged on my CC, again, without my authorization. Had to dispute the charge with my bank. They said they sent an email about the charge days before. And sent me a stack of paper with a term of services on the website. Shady! Not ethical or trustworthy. Lots of clicked boxes for services you don't need. One must be alert otherwise they charge you for a package you won't need.

I did get my first will from LegalZoom in 2016. In 2018 I got a will done by my lawyer professionally done by my lawyer and now I no longer need the one on LegalZoom. LegalZoom refuses to delete my account. They will not remove my personal information from their site. They say they can't and will not if you don't want your personal information on their site forever or until they decide to delete it. if their system is hacked so is your personal information. I am still trying to get myself removed from their site.

DO NOT USE LEGALZOOM, not ethical. The website doesn't make it clear that you are being charged $250 for the registered agent option. When I went to check out it only showed the $199 price... So I put in my credit card (no indication of other charges later). Then the receipt I receive AFTER I purchased shows the $199 and then "see below" and in small print it states that they will be charging me $250 annually to be the registered agent. I was shocked. Thought this was a mistake when I looked at my cc statement and then gave them a call. They said it was not a mistake. I then went back on the site to see if I missed something. I put in the same exact information as I did when I was making the initial purchase (thinking I'd see where I added this option) again and came to the same pricing page saying I would pay $199.

Signed up to use LegalZoom to file my LLC. Fairly easy, good amount of money to file and use LegalZoom. Done and done. What is interesting is now I needed to get a letter for my LLC filing in the mail that never came. I called to see what's going on and come to find out that they were on file as my registered State agent (which also doesn't make sense I can be my own), never billed me all these years and say I owe either over a thousand dollars, -or- they're "running a promotion right now" to waive these fees for $99.

I purchased the Express Gold LLC package along with the Registered Agent Service and the Essential Compliance package. While the LLC formation process was pain free, the Registered Agent and Compliance packages are a waste of time. I checked into my LLC status the other day to find out my status has been revoked. I check the compliance calendar to figure out what might have caused this and noticed that they failed to notify me of the requirement to file an annual report in the first calendar year. They suggested they did notify me. I'm awaiting proof as I meticulously kept every email from them. I complained and they put the onus back on you to basically check their work. Why pay for the additional services if they don't stand behind their product?

I opted for LegalZoom to start my LLC. I have nothing positive to report on my experience. The entire process from start to finish felt very dishonest and exploitative, like going in for routine repairs on a vehicle and walking away with a $600 bill. While purchasing business registration services online, I found myself having to repeatedly unclick add-on services that were described in such a way that made them sound like required services to start my small business. Somehow, I made it to the end and purchased only the services I knew I needed. My total bill was roughly $300.

I hired LegalZoom to set up an S Corp. I paid them over 2 grand to set this all up. Come to find out I (who is the layman in this process) didn't fill out some papers that need to be turned into the IRS to avoid fines and set up the S Corp. They never called to let me know vital paperwork was missing. They are like locus calling to collect payment though. Turns out they didn't even set up the sole proprietorship as I requested. They set me up as a corporation which is NOT what I wanted. They didn't even call to get authorization to make this change! Now I have the IRS sending me alarming letters expressing that there will be fines for neglecting to file the proper forms! I paid this company way too much money to be dealing with this!

I used LegalZoom "Express Gold LLC" service to register an LLC in the State of New York. After three weeks, LegalZoom told me they were unable to obtain the EIN for the company – which is the basic information that you need to get from the IRS to get your entity going – and they kept giving me reasons which didn't make sense. After having spent at least two hours with different people from the LegalZoom staff, who were either incompetent or just plainly lying to me, one employee said to me: "you can obtain the EIN yourself, directly from the IRS, it will be much faster at this point".

Firstly, LegalZoom is lucky to even get the mandatory one star. After processing my order one year ago to finalize some basic legal paperwork (ie. government process and applications with nothing but straightforward paperwork), LegalZoom has continually reset the order with nothing pending from my side. Every time I call, I get the same BS responses. Spent thousands in fees with no action or outcome! They never communicate when something might 'stall' their process and have a no communication policy because that would be too hard to pick up the phone and call your customers!!! AVOID AT ALL COSTS AND FIND SOMEONE ELSE.

I wanted to use LegalZoom and I tried to get some info to at least to join. I had no problem going to the chat room. The first customer service chat rep, Laura, would take 2 to 3 minutes to return chat. After getting incorrect information from her, I started another chat with another rep. I explained to her Laura was not knowledgeable with what she was trying to sell and in addition, she took 2 to 3 minutes to respond to each question. The next rep spent her time defending her associate, and proceeded to take at least as long, and then ended the chat. In any case I am glad they were so horrible, as I had my charge card ready to sign up, and I came upon this website with 159 1 star reviews with no positive reviews. Chalk one up for their customer service!!

I signed up to get an LLC package and opted for a payment plan of $136 a month over a 3 month period of time. I was charged a separate charge of $249 that I did not authorize! I made several calls and sent several emails with no response or help. I did however talk to 2 different people and was explained that it was a registered agent fee. One that’s not included in the payment plan that I agreed to and authorized! Now I was also told that $100 of that was for a business license fee from their sister company.

I was trying to update my mother's living trust and other legal documents. At first, everything was except I found the website cumbersome. The trouble started when I realized I needed to change the title of the trust. I was unable to do it myself online. I called customer support no less than eight times over several days. Simply put, the customer support team is incompetent. I was told that I could do it myself but the solution didn't work. I called back and was told by a helpful man that he would do it, however, that didn't work either. I called back and was disconnected on two separate occasions after being on hold for a long time and explaining my issue to numerous people. I called yet again and was told that I should be able to do it myself.

I began the process to set up a charitable non-profit through LegalZoom services. When I realized this was not a necessary move to provide the assistance necessary in our community I attempted to cancel their service. I had paid the initial large fee and gave them a credit card. When I called them to cancel, they said I couldn't until I contacted the IRS... I had never contacted the IRS, the Franchise Tax Board or any government entity that was the service LegalZoom was to suppose to do and they continued a monthly billing through my credit card with Chase Bank. I never asked for a refund or disputed any payment until I asked them to cancel the charge. So I cancelled it through Chase, however charges began to appear again and I called Chase back, evidently they can only "dispute" and if LegalZoom continues to send in the charges I have to pay or dispute... So now I received a notice from FTB assessing a penalty fee of $50.

I went through LegalZoom because of a referral from a friend. The company made an error and used my mailing address as my business address which I cannot use. I was transferred over the phone to multiple different people and departments until they told me that it will expire in three years and to just not use the DBA. They said they would give me some money back, they credited my card and then took the money back out. I receive threatening letters and emails over a DBA I cannot use but paid close to $400 for. Huge disappointment with very little help or guidance.

On 09/20 I purchased the basic LLC filing package for $314. I did not select ANY other options. On 09/22 I was charged an additional $249 for a service I did not select. On 9/29 I was charged $920 for 2 other options that I did not select, nor authorize. Also, I am unable to remove my card on file. This is completely outrageous. I have been charged over $1000 without my knowledge or authorization. Based on the other reviews I'm seeing, this is not uncommon. This is criminal behavior from an organization that supposedly "helps" you with legal matters. I want this resolved.

I recently applied for an LLC through LegalZoom. I have never been so disappointed in a service than I have LegalZoom. I wish I had read some of these reviews before I signed up with LegalZoom. I was hoping for an efficient, seamless process. The process has been anything but There has been almost continuous calls with customer service regarding my company name, filing status as well as duplication of emails and calls for the same issues. One instance in particular is, LegalZoom wanted me to consult my licensure board and/or a lawyer to determine if I needed to file a Professional LLC or a LLC taking 2 days longer than necessary.

My wife used their services and then they charged us $320 over and over again. Since I became aware of this they have charged us $320 SIX TIMES -- (I'm sure it's been more times, I need to call my credit card company for the past few months' statements to see how many times they have done this, they count on people not checking). Each time my wife calls and they apologize and say they will credit us and that it won't happen again. Well on my latest bill, there were THREE more of these faulty charges for $320 dollars. I'm so angry at these crooks.

Constant harassing emails (threatening the IRS) and phone calls from Third Party/Connected LegalZoom telemarketers and tax accountants. When my LLC arrived at my house, the envelope was left on the sidewalk in the rain. My whole LLC package was soaked, and ruined. My payment installments have not been charged monthly and is two months behind. When I called about the harassing emails, I inquired about the payments. I was told it was something messed up in their system when they switched system programs. So instead of being charged monthly like I thought, my payments have pilled up. LegalZoom customer service is friendly, but this whole process has been a train wreck and has left me feeling stressed, and anxious with the legal zoom 1800Accountant harassing emails and phone calls. My business isn't even off the ground yet, and I'm getting sharky sales people calling me demanding business. Next time I'll go another route.

I am involved with a group of people who unfortunately chose to use LegalZoom to form an LLC. They paid for expedited service and have gotten nothing but the runaround. Every time LegalZoom is called they claim that they have file the documents with Washington state and yet when we call the Secretary of State there is no documents that have been filed or are in the queue to be filed. After seeing all of the reviews on this website and others it makes me wonder why the Attorney General does not shut this company down as it is a scam.

I HIGHLY RECOMMEND LOOKING ELSEWHERE FOR LEGAL HELP. I purchased an LLC from LegalZoom on Aug. 31st. Due to "system issues" on LegalZoom's side, I received an error message that told me my payment did not go through. However, the payment has been deducted from my bank account. I have had to make numerous phone calls- all of which have taken large chunks of time (30 mins to over an hour), emails, have provided the reference number proving payment has been made, have sent screenshots of the payment, etc. I have been run in circles, made empty promises, and have had weeks of my time wasted. I am extremely dissatisfied with LegalZoom's service. They have taken my money and have made no indication that they will be delivering my product any time soon.

In May I sent in my information to LegalZoom to start my LLC. I purchased the 30 day package. What a mistake. It’s now September and I still haven’t received my LLC. Three times the state has rejected the paperwork for “register agent”. I’ve called LZ numerous times and I keep getting a run around. The last call I told LZ I want a full refund. I was told I would get a return call 24-48 hours. That a manager needs to review my account and they have to call the state to cancel the order. No call back. I used this supposed service to save time. My credit card was charged $353. And the other day $159 for “register agent”. It clearly states that my card wouldn’t be charged till the paperwork was approved by the state. I’m going to my bank tomorrow and having them reverse the charges. Terrible company. I will not recommend LegalZoom.

Purchased LLC from Legal Zoom. Just the LLC - nothing else. Then I received several telemarketing calls. Every day. The unethical part was they took 320.00 out of my checking w/o permission. Called the number and a high-pressured salesperson would not answer who authorized the withdraw, he just continued to tell me of the wonderful services I would get. I finally had to get rude and demand the money be put back in my checking. You would think a company with legal knowledge would know you cannot take money out of an account without authorization.

I purchased a standard business name using LegalZoom. Not because it was a difficult process but because I thought it would save me time. I was wrong about that. Every other day I was getting emails telling me that action was required. I had to call them and wait on hold for up to 1 hour to be told about issues that we already discussed. After finally getting the documents to sign I sit there for at least ten minutes reading them. The instructions clearly say DO NOT alter anything on these pages. Just sign and return. So I do. Held up again. An hour on the phone and another week past. They tell me I did not fill out a form and I need to resend. Enough for me. Requested a refund. So it turns out this is NOT a helpful service and in fact, I would have spent less time if and money if I would have done it myself.

I signed up for LegalZoom on August 15 and I am still getting the runaround with them after they incorrectly filled out the DocuSign document for my business, asking me repeatedly to sign for someone else. What kind of legal advice is that? I had to insist that I would not sign for someone else’s name and under a title I do not have (registered agent). After they finally believed me that they had filled out the electronic signature line incorrectly, they decided to make me do more work (again). Instead of correcting the DocuSign document, they attached it to an email for me to print, sign, scan and return.

Here are the issues. Not one email to me. Yes, I checked my spam. I look into it. My will was stopped due to errors. I called LegalZoom. I get rudely transferred to "personal service dept". I ask for a call back. They never called back. Next Day, same call to LegalZoom. Put on extended wait. Check the reviews on LegalZoom. Found out it's owned by a Gang of Chimpanzees and a big rat. I posted for a refund on my credit card to escape the madness. Bye LegalZ... I'm zooming away... forevers.

We ordered 3 foreign status products and they screwed up 2 of them. In one case, they actually filed us as a domestic entity in the state and they never caught it. So if you're OK with a 33% rate, good luck. Enjoy being routing through their support team until you give up.

Like I said, my whole intention in hiring this people was having peace of mind so I could run my new online business without any worries. Although the service was gonna be a little bit expensive, who cares? I was confident that it was gonna be for the best and I signed the agreement. I started getting notifications about my business status and everything was happiness, but then out of the sudden today my account was negative and it was charged for two transactions of $320!!! I NEVER AUTHORIZED THIS PURCHASE!!! WANT MY MONEY BACK!!!

We started our business using LegalZoom and the registered agent. We tried to cancel the registered agent via their website and by phone. We filed through our Secretary of State’s office with our own registered agent. LegalZoom charged $159 to an expired credit card. Do they keep someone on staff to crunch numbers and figure out new expiration dates? WE DID NOT AUTHORIZE THEIR TRANSACTION!

I purchased a name change packet for $140. It seemed very detailed and complete when I received it. I was instructed to fill out forms, make copies and deliver them to my local probate court. I did not need to make copies. When I got to probate court they said they weren't the correct forms and I had to fill out more. I then paid an additional $170 to the court. I wish I would've just gone to the court and saved my money. The rest of the information they sent is easily accessible online. I will never use this company again. I considered them for an LLC but won't do it after this experience.

After waiting nearly 60 days, my LLC is back in review with the state and LegalZoom decided to charge me $150 to be my agent. I most certainly did not want them to be my agent and definitely didn't sign them up to be my agent. When I called customer service he said they auto populate for themselves to be your agent, even though I distinctly remember marking myself as the agent. Good job LegalZoom, you snaked me for an extra $150. Future services will be provided to me by someone else and whenever anyone asks me about a service to use, you are on the do not use list.

I am in the process of opening a small business LLC and thought LegalZoom would help make this process easier, but I was wrong. I could not believe how many times they charged my card without warning after the initial fee that I approved. Just today, I was charged $640 for unknown services. You do not get any notifications before being charged, you do not get an e-mail or a phone call for the reason you are being charged $640. I will be disputing the charges with my credit card. DO NOT TRUST LEGALZOOM.

When I set up my LLC, LZ offered RA services I thought as a convenience. Now I can't get rid of it because of an "auto renew" feature I can't deactivate in my account profile. They are hounding me like a delinquent account even though I am refusing and rejecting the service. Very unsettling and not sure if LZ is on my side, a real conflict of interest between their billing and my preferences.

Worst experience ever. Smooth part was how fast and accurately the charged my credit card. That was about the only part of the process they got right. Phone support totally uninformed and prepared to help. No email or call back from J ** who was real helpful until transaction cleared bank. Won't use or recommend ever.

I paid for their best plan for the start-up of an LLC... Boy did they totally screw that up with my state. I canceled my request after a week and a half because nothing was getting done. Come to find they said that they were waiting on a contractor's code to complete. They did not call or email me for this information, just sat on it. Once I canceled the order, I am still waiting (which has now been 2 weeks and still waiting) for my business name to be released from my state. If I would have files my LLC with my accountant, it would have literally taken 24 hours to complete. Incompetent is all I can say. LegalZoom is costing a lot of business with their delays. The only thing I can say is that I am going to have to sue LegalZoom for loss of business for a simple 15 minute draft and email this to my state, less than 30 minutes of total work.

Four months back I used LegalZoom to start a LLC. They uploaded my compliance calendar with wrong dates for which I had to pay penalty to the Tax Board. When I informed LegalZoom about that misinformation, they simply denied their liability towards the issue. It seems the dates that are used in compliance calendar/alerts are insubstantial. Really, are we talking of professionalism here?? Also, they are my registered agents. I now know that I have wasted hundreds of dollars on LegalZoom. This company has no professional integrity. So, please beware!!

I used LegalZoom to help start an LLC as the all the different options were confusing. Upon starting with their services they provide a few different Tiers of service. I went with an upper level one thinking they would provide a great service. How wrong I was. First they give out my contact information to a company known as 1-800-Accountants. They start hounding me trying to get me to sign a $1800 a year accounting service. I had to block their number. I then start receiving spam email from many other companies stating they are "partnered with LZ".

Their system glitched as I filled a patent. I had to call 7 times over 2 weeks to figure out if anything was being done. In the meantime my card was charged the first day and the 3rd party that handles their patents was awaiting my patent information. The lapse in time is holding back my company from developing packaging and bringing product to market.

Purchased basic LLC document, $204, paid with a credit card and received an email indicating a paid in full balance. I then immediately canceled subscription. Two days later they charged my card for $159.00 for a "registered agent". When I called to complain they said they would clear off the "registered agent" for a fee of $300.00!!! The creep on the phone could not have been more rude. Called my credit card company and denied charge and am going to call business regulations in CA.

Aug 13, 2018 -- I don't know what happened to LZ in the past few years-- we have used them on more than 1 occasion with no issues. This time we filed a trademark using their basic services which came with 30 day free trial of their lawyer referral service. We took them up on the offer and spoke with the attorney who advised us to change the wording of our statement and class from 13 to 35-- the info was so broad that the USPTO rejected it. When I called LZ for help I got Max who said he'd find out my options and blind transferred me -- after 22 mins Ray answered. Said he only does the attorney referral scheduling and put me back in the queue -- then go Don who after explaining everything AGAIN transferred me to "trademark team" -- Antonio.

Rather like the review before me, was paying $165 a year for basic legal filings. I should have done it and not been lazy, but the company was refreshing and a hero for me when it launched - flat price, affordable legal. Wow. 6 years later they have resorted to low life tactics that come from some other desperate industries like the gym industry - they will do anything to make you pay.

I dissolved a company in April 2013. LegalZoom continued to bill me for Registered Agent services for a company that had been dissolved. And then in 2018 increased the fees by 313% - again for a company that had been dissolved.

I used LegalZoom to acquire the paperwork to set up an LLC approximately 6 years back. I very much used an a la carte method JUST to be sent the paperwork, which if memory serves cost around $150 or so, which my father graciously paid for. All information except for the credit card was in my name. Things happen so the LLC was never established, I never filled out the paperwork. I never received a business license. I didn't do anything with it. The "business" does not and never existed. I get a text message from my father today telling me to cancel LegalZoom because he just received a charge for $499!!! I've never heard from LegalZoom sans one phone call last year to talk about my taxes for a company that doesn't exist.

I've had a LegalZoom account since 2012. They were my resident agent until they raised the charge with no warning. Btw the resident agent is just a shell. If you try to contact or visit there is no response. So they raised the rate. I contacted them. They said I have to change who RA was, so I did and this year they still charged me an even higher charge than the year before. I'm a nonprofit and they sent me questions for my 501c3. I contacted them to tell them that I had reorganized and was going in a different direction with my company. I asked them to send me questions that pertain to my business. They said they would then sent me the same questions. I'm so frustrated with them I haven't applied for 501c3. Shameful.

I used LegalZoom to try to get a lawyer to help me get a parenting plan changed. They assured me their lawyers would help me. They placed me with a lawyer who doesn't practice family law. He wanted me to give him all my info including the parenting plan, which I did. My son's mother has violated the parenting plan many times. It took a couple months of his empty promises to even call her lawyer. Once he did, her lawyer said neither of us were following the times in the plan. He buckled and said ok to her lawyer all. Now he wants me to not argue and do whatever her lawyer says.

I used LegalZoom to create a new c-corporation in June 1018. At the time, I was given a free 30-day trial of the Business Advantage Service. A service I had no interest in paying $39.99 / month for. I canceled this service on July 3, 2018, just prior end of the free trial. I even have an email from LegalZoom from that same day confirming my cancellation of this service, a cancellation which went into effect that same day.