LegalZoom Reviews

My experience with LegalZoom has been a nightmare. I applied for an LLC through LegalZoom. It was very important for me to receive my EIN number quickly because without my EIN I cannot set up payment options for my new business. I requested an urgent EIN and was told I would receive it about 3 weeks ago. Once the due date passed for my EIN, I called the customer service line and they assured me that my EIN would be arriving that day. It did not. I have called LegalZoom every single day since then and every single day I am promised that my EIN will be sent to me that day. Here I am writing this review 3 weeks later and I still do not have my EIN number.

If you are looking to register for a basic LLC, DON'T do it through LegalZoom. My accountant suggested I work through LegalZoom to register my LLC. I thought it was a good suggestion since I hadn’t registered before and I assumed they would be more helpful than if I go directly through my state. Well I was totally wrong. I paid for to receive my LLC within 30 days when checking 10 days after my purchase I saw there was a delay in the State filing step. I did not have time for any delays, so I called the state office directly and asked the reason for the delay. They said they had not received the request. Then I asked how much it would have cost and how long it would have taken to file directly with my state and they said it costs $100 and takes 1 business day.

Like so many other reviews I have read, I am being charged, almost 2 years later, for an annual registered agent fee, which I did not ask or sign for. We used LegalZoom in July 2016 to prepare a deed for a property sale. We paid our fees for that transaction and now, almost two years later, they want 299.00. I have had 12 email interactions with LegalZoom since Jan 2018 and numerous phone calls. I asked that account to be closed in Jan through email after receiving harassing emails and phone calls. Just this evening I was called from collection agency to ask what method I wanted to use to pay LegalZoom. What a shady thing to do. I will never do business with them again. I want my account closed and my record cleared of owing LegalZoom any monies.

I used LegalZoom to form my LLC on 2/28/2018 and OMG what a mistake. They first used my DBA as my name for the LLC and it was 6 weeks later when I found out about this error, I then submitted an order to amend this LLC with correct name which I ended up canceling and decided to drive to office of SOS myself and filed the amendment on 4/13/2018 and got the papers in next 2 days while their site continues report status, "DELAYED - Processing by your state government is taking longer than expected. We will update you as soon as we have more information."

I used the website to make a simple will and it was so confusing that I didn't realize they were charging me $13.99 month for almost a year. When I called it took forever to actually speak to a human. When I told them how unhappy I was they agreed to cancel my subscription and refund me 2 months of charges. BIG DEAL. DO NOT EVER USE THIS COMPANY!!!

LegalZoom Consultation services is $14.99 per month or $11.99 if paid annually. The website says in big betters, "You can talk to an attorney in your state as often as you like." Looks clear enough until you try to talk to an attorney more than once during a six month period. Before subscribing, I called Legal Zoom to ask questions so I clearly understood what services I can expect to receive. Their sales people tell you what you want to hear - like an insurance salesman. But when you call more than once in six months - they find excuses to deny your consultation.

Sadly I found this website after I place my order. So this is what happen: Express Gold LLC + Business License Package which I was charged "for me to fill out all the forms and send the paperwork myself!!!" having a 3rd party person sending me emails to collect extra fees to complete what at first I had paid for!! Now I have to find a local accountant AND PAID AGAIN to file the licenses needed. WHAT A SCAM and don't even try to call customer service. Terrible as well, this has been such a bad experience, stay away.

Like some of the other users of this service, I assumed this to be a reputable and ethical business. In 2014 I set up a small LLC using LegalZoom, and used them as the registered agent. The RA fee was $159 until renewal time late last year, when it went up tremendously. Other companies were contacting me with far lower prices for the same service. In a phone discussion (should have kept a record of all this, but again, I thought I was dealing with a reputable company) where I told them I no longer wanted their service and to cancel, they offered a little reduction in price, but I had already signed up with another company.

I purchased the last Will & Testament product. Completing the will is relatively easy but problematic. I live in the state of Ohio and in recent years Ohio included the Digital Asset category to completing a Will. LegalZoom does not alert you to this. The only reason I know about it is because my husband recently completed a codicil and the attorney (in Ohio) that he used stated the legal digital assets needed to address the disposition of digital assets. So, because I was not aware of this Ohio requirement I had to submit a revision to my Will requiring that I wait another 5 days to get the revision. After you complete your will there is no section to select where you can review what you've entered so if there is a typo you have to wait another 5 days to make the correction. If you want an expedited revision you get charged another $20 bucks.

Had similar experiences to some of these reviews. I'm a dumb newbie who started an LLC 5 years ago. I never actually did anything with the LLC other than make plans. I got too busy working and travelling a FT job and missed answering most of the calls and emails sent by LegalZoom and by their 3rd party companies, offering trial services, none of which I needed. However, it turns out my little LLC missed some state filings. I still don't know why. I was ignorant of this - and got involuntarily dissolved by my state last year. Granted, I should have paid more attention, and should have returned some of those 'please call us back' non-specific voicemails. Perhaps Legal Zoom needed signatures, verifications, or payments from me, I don't know. I read somewhere, they try to call 3 or 5 times, then don't try again. However, for the money I paid them to be the company's Registered Agent, it would have been nice to get better service, than just 'call us back'.

At first, despite all the bad reviews, they did the filing for my new LLC pretty quick and got all the information to get the ball rolling, after the false advertising and giving us the discount for the service they still charge us the double the agreed amount. Yes, I noticed all the reviews from the customers and the LegalZoom’s reply, they are basically an copy and paste, no resolution.

Like so many other reviews I have read, I was charged the $14.99 for legal advice that I did not ask for. I understand now that you have to cancel the service before the 30 days. I was doing a last will and testament, and they charged my credit card $79 right away, and then sent me an email that there was information missing before they can complete the will. I received an email that they will credit the $79 for the will, but nothing regarding the $14.99 that I also requested be removed. What a shady thing to do. I will never do business with them again.

I signed up for LegalZoom because I wanted to get the correct forms and procedures to create my new business. I wanted a piece of mind that items being filed were accurate. This turned out to be a costly mistake. Their initial package seems fair to set up an LLC, and it offers payments, however; they sign you up for many trials and at the end of 30 days, they turn into $34.99 monthly or $320 annual fees. First warning, make sure you cancel any trial items that they give you.

Horrible! They do nothing. You pay for a service and they come right back saying you have to do the work yourself. I asked for a refund. Got partial back. They are still charging me and sending me to collections... IF YOU ARE SETTING UP A NONPROFIT DONT GO HERE! I went with Yippiekiyay...awesome company! They do it all for you! And no I don’t want to be contacted as I’ve tried many times to ask LegalZoom to take me off their lists. I’ll be taking you to court for harassment.

STOP, STOP, STOP... Anyone considering doing business with this company I urge you to RUN, RUN, RUN away as fast as you can. I didn't read the reviews before doing business with them. GIANT, GIANT, GIANT mistake on my part. I tried to set up a corporation and paid the premium price to speed the process up. Once I realized that I had made a mistake with this "so called company" I started calling their customer service department. I believe this is nothing more than a call center. I don't think there is a person there with an IQ over 50. What I got was a bunch of conflicting BS! They don't have a clue what they are doing, or it's just outright LIES.

I am writing to complain about LegalZoom and they're illegal practices. I formed an LLC Corporation back in January of 2015. That was the only service that I used LegalZoom for and I paid them to expedite my LLC which they did. I do not use LegalZoom for any other service. I sent it in writing and LegalZoom continues to harass me saying that I owe them for charges, filing services annual fees. I don't know what this company does. I think they should be thrown in jail. It's a horrible company with illegal practices. I am a business owner I have never experienced such harassment and bullying. I am filing a case with Consumer Affairs against them.

I decided to engage LegalZoom to assist in forming a small business LLC in the state of CA. The main deciding factor was that the company offered an Express Gold service, turn around 7-10 business days. $349 + $85 filing fees and VIP Service. I was in a rush to get this going so I went for it. Now 9 days after filing I find out that the $349 fee is to pay LegalZoom to turn the application around in 7-10 business days. And that they have absolutely no control over expediting anything with the state. Even though the package itself advertises "Rush With Secretary of State". I even spoke with two different LegalZoom agents after the filing as they had questions regarding the name and I confirmed that I should have these docs within the next 10 business days.

Fairly simple story here: LegalZoom created an LLC for me, and I paid to have them act as the registered agent, and for an additional service to ensure the legal entity remained in compliance for filings with the state. Recently, I got a final warning that my LLC is about to be dissolved by the state because my agent has not filed an annual report. I never received a notice or reminder from LegalZoom that this was due. As a result of the delinquency, I have a significant late penalty I have to pay to keep the entity in good standing. When I called LegalZoom to understand what is going on, their responses (plural, as I had to talk to four different people, explaining the situation to each one), were effectively a shrug and "um, sorry. Too bad, I guess."

We’ve had nothing but problems with LegalZoom since Day One – for three years now. The last go-around was the last straw. First we were emailed regarding a “late notice” on our “auto pay” – alrighty then. A couple of problems there. We’ve never used any auto debit instruments for unknown entities such as this one, and we could not find out what the super duper deluxe package entailed that they wanted us to pay for. At long last we got a call with noisy hectic background sounds clearly reminiscent of a telemarketing call center. The “Product Specialist” calling seemed clueless regarding what our “package” contained, and eventually he relented to what we had asked for, a written emailed explanation.

LegalZoom has capitalized on the word legal, yet is the most fraudulent company I have ever dealt with. I canceled account in 2016 yet they still charges $299, then finally refunded. Next year 2017, LegalZoom charges again, we also had refunded. Now again they did a $299 annual charge, finally refunded again. They were rude and did not want to refund again. I had to threaten to call my bank/card. Fraud by LegalZoom - still 3years annual charges after canceled.

On April 3, 2018 I ordered an S Corp express file and paid the 585 required in full. The express package guaranteed 7 to 10 days delivery. For the past month, I have checked their website and it has stated that the package has been delayed by the state. I know how my state is with time frames. So today being overly concerned with such a long delay I decided to call LegalZoom. Upon speaking with their representative Jessica, she stated that she just checked the corporation name and it is available. She also apologized and stated that it has not yet been sent to the state nor have they contacted the IRS for my corporation's EIN number which I need to apply for trade accounts for my business. Everyday that goes by is causing me not to be able to open my business legitimately, which is costing me money. They offered to reimburse me 75 dollars either in store credit or to my card. With poor service like this I had it put back to my card.

I signed up for the Gold account In March 2018 1/2 price $660.00 for $220 X 3 payments. They are trying to charge me $320.00 + $330.00 + $320.00 + $222.22 = $1202.22. Total was supposed to be $660 because it was small business. Month special 1/2 off now. I’m going to sue them for all I can get. Just told Credit I didn’t authorize this payment at all. This is horrible for a company like this. They told me it would take 7 to 10 days to get my LLC. My EIN number ended up being 30 days plus can’t talk to anybody. There’s no phone numbers to talk to anybody. You can not talk to anybody. They talk down to you. Horrible company.

I've had LegalZoom as my Registered Agent for 9 years, and last year the price increased 60% (which I emailed them and complained about, but never received an explanation), and this year the price increased another 100% over the already high price for no good reason. That's outrageous and unbelievable! Other registered agent service companies are charging only 10-20% of the price that LegalZoom charges for the same service.

I have set up a number of companies with LegalZoom. 1)The menu choices when starting the process online are not flexible. After choosing one of the packages you need to call in to have services removed and or added. 2) I want the 2 day processing, which is not a menu choice. 3) I want the documents returned to a different address. 4) I do not want legal advice subscription of 39.95 a month.

We used LegalZoom when we opened our business 7 years ago. We were willing to overlook the fact that they dropped the ball on our seller's permit, they also screwed up our dba. But we were able to open our store as planned despite this. Unfortunately the economy changed and we closed our business 3 years later. We contacted them to let them know we would no longer need their services. Despite repeated call and emails we continued to have our checking account dinged for multiple charges. We were told the state had to release them from being our agent. Then they should hit the state up for the payment. Until then they would continue to charge us for doing absolutely nothing.

If I can give 0 star, I would. I purchased a standard incorporation package for about $426, it should be a one time charge. A month later, they charged me two more times for $159 and $375 separately without informing me at all. Turned out to be some subscriptions that I didn't sign up for and didn't need. They wouldn't cancel the services and at first told me it's legally required to have the service by the state. Finally after quoting what the state department has online, they cancelled both but keep one potentially being charged next year 2019.

Updated on 03/23/2020: I started the process of setting up an LLC through legal zoom. Towards the end I asked to cancel the creation as the business was no longer in the cards. The representative said it was cancelled and I was good. Later on I found that I was still being charged for their auto-renewal for 2 years. I called to cancel the services and they had a long wait time so I opted to get the call back, about 30 minutes later I received the call back and STILL waited for 15 minutes when they called back.

I am not even going to wait for a reply from LegalZoom before writing this review, if I had any clue how this was going to be I simply would have filed this paperwork myself. I registered a LLC, first off when you do so through LegalZoom they register your LLC in their name, this way they can force you to pay extra fees, I paid $324 to form my LLC, it is now registered to LegalZoom, now they want me to pay an additional $157 for a agent, this is very shady, first off if I pay you $324 dollars, you need to register my LLC in my name, not yours, why do I want to pay that much to give you the ability to strongarm me ? I would advise staying away from this company.

I ordered their Wevorce package to file for divorce. After using it for five minutes I realized it wasn’t the right program because my wife had already filed. I didn’t even fill in any pertinent info such as date of marriage, name of wife or child, or occupation. I contacted them within an hour for a refund and they said it goes against their policy to issue a refund saying I already used their product and wasn’t eligible for a refund, via email. When I called, they said they would call me back within two days and they failed in that service also. I thought they would have a good service product but service doesn’t seem to be their thing. Just getting people’s money and not providing. Extremely feeling ripped off.

I've been using Legal Zoom for 6 years as my registered agent. In this time they have: Consistently sent mail to the wrong address, jeopardizing my anonymity. Sent all communications to the wrong email address, so that I missed out on compliance reminders for 5 years. Despite repeated, hours-long calls where I was transferred from one agent to the next, they continued to send emails and mail to the wrong addresses. Some of the reps were nice enough but knew close to nothing about the services or legal terminology. You have no access to anyone with any legal training or knowledge. That happens by trusting a rep will send an email to someone who never returns a phone call. I am now in danger of receiving hundreds of dollars of fines due to the Legal Zoom errors. Worst money, in business, that I've ever spent.

The price for a 'registered agent' service I had been buying from LegalZoom went up by over 60% year over year. Considering I was getting almost nothing for the service anyway (as in they were doing almost no work on my behalf) I decided to cancel. I went through hell on their "customer NOT service" line, having to call back on three separate days and getting shuffled around from person to person, who asked me the same questions repeatedly. Unbelievable how difficult they made this - I should have just been able to perform this very simple task on their website. Will not use them again, and strongly recommend others avoid as well.

The number one reason I signed up was because I thought they would help me since they claim to be experts in legal law & taxes. My first time starting a business, I didn't understand what I was getting in to, they sell you a bunch of packages that they claim will help but nobody has helped me do my taxes yet, I haven't received a tax form or anything to do my business taxes. I'm totally lost as to what I have to do. Now I have to pay a real expert and LegalZoom wants me to pay an extra fee just to cancel their stupid plans. Paid almost $1000 on this piece of **. There's nothing like doing business face to face this ** here will become a headache. Don't even think about using them.

I have AT&T smart answer phone system. They use an automated system to call back. The purpose of the smart answer system is to block automated calls. When I realized what was going on, I intercepted the call. They were easy to deal with. The first advisor gave me the URL and serial number to track my trademark application. The second advisor canceled the Business Advisory Plan. As a result of treatment once I got a hold of them, I am revising my review. They may be over-priced, but they deliver what they promise.

I signed up for LegalZoom a year ago to get a will together. Had one 5 minute conversation with an attorney. Fast forward one year later and I see a $119 charge on my credit card statement from LegalZoom. When I called, I was put on hold for 30 minutes. They said that I was enrolled in some auto plan to get access to their attorneys for advice - - a service I never agreed to. And even I did, why wasn't there an invoice or a payment confirmation sent when I was charged? They charged me for some fee without sending an invoice or even a payment confirmation. HOW SKETCHY IS THAT?

The company has resolved my issue.

I so wish I had read these reviews before using LegalZoom again. Over the years their fees have gone up along with their colossal incompetence. I've created three LLC's and two wills with them but never, never again.

Do not waste your time and money with LegalZoom. I set up an LLC and eventually needed executed a Standard Company Dissolution. I was told it would take 30 days and we are now going into the 7th month! The lack of communication and follow through is remarkable. In addition to dragging out simple set of tasks they require you continue paying a Registered Agent Service fee. The quote of $600.00 to execute a Standard Company Dissolution is now at $1600.00 - I don't mind paying extra and required fees but that should be stated in advance. I have no idea when they are going to complete this as each conversation I have with customer service leads me to believe it will be a week. April 2nd I spoke with a CS rep who told me my faxed paperwork was readable and they would send it off to finalize and today when I logged into my account I see Action Required. The new CS rep tells me they don't have the fax. HOW?

I signed up for LegalZoom to be my registered agent. It's a yearly agreement and I can cancel before the one year term. I called LegalZoom to cancel before the term starts again, and LegalZoom said that as soon as they received the notification from Secretary of State, it will be automatically canceled. So, 3 months passed and I got a bill from my credit card company. LegalZoom charged my credit card over $ 400.00 without my knowledge. Never got a receipt from them, and charge my credit card on file which is expired. I called my credit card company, and it's still under investigation. My message to everybody is to beware of LegalZoom. They are not trustworthy. Even your card is expired LegalZoom can still charge your card.

I am writing this review to not only warn fellow business owners but to also hopefully get the attention of the LegalZoom management team. My experience began years ago when I decided to have LegalZoom serve as my registered agent. First go around, there were no issues. Second was a completely different story. It started in the sales department with a guy named Brian. Great sales person, the most horrific customer service person I have ever dealt with.

I have been with LegalZoom since 2015. And I would not advise anyone to have business with them. I owe money to the state now, due to the negligence of LegalZoom not filing the proper annual reports from 2016 to 2018. However, LegalZoom has taken money out of my account each year for these and reports, and even with the payment history of proof that I do have they have refused to refund me my money or to comply with the North Carolina state laws in order to reinstate my business name. Because of them I now owe the state of North Carolina $700 plus a reinstatement fee in order for my business name to be back in good standings. The only thing that LegalZoom offered at this point was a refund for the year of 2018.

Well I am writing this on the verge of tears because I am so incredibly frustrated with this company. They have cost me $800 in fees that I will need to pay due to major incompetence on their part. (Not filing an important document.) Not only are they in error, but I can not speak directly with anyone who is responsible for this error. I have made multiple attempts to email customer service with absolutely no response. It is extremely difficult to reach anyone by phone and when I finally do, they have no authority to assist me with my account. All they can do is read from a script and refuse to transfer me to anyone who can help. I have never been so lied to and disrespected by any business in my life. I am not exaggerating. This is the worst customer service that I have ever experienced. Please if you value your sanity and hard earned money, avoid this horrible company.

I went to Legal Zoom to get a DBA for my personal business. I started the process in 8/2017. I thought that Legal Zoom would be able to navigate around the requirements with the county etc. I assumed Legal Zoom had a understanding of what would be needed, so I would not waste time going back and forth with any errors on paperwork.

I have been calling customer care for 2 weeks looking for an update on why my DBA application has not been completed yet. LegalZoom submitted it to the SOS back on February 27th! I have been told every day that the paperwork is with the County Clerk's Office and that LegalZoom "Management" contacted the clerk's office to obtain an update on March 27th. It has been 5 business days since, yet there has been no updated and NOBODY from LegalZoom has followed up with the County Clerk's Office since. I have just contacted the clerk's office myself only to find out that they do not have my application and that it was never submitted to them! Can someone PLEASE get a handle on this?!?! I have paid good money for this service, yet Legal Zoom is not holding up your end! Tired of the runaround not to mention delay for my business! You guys seem to be running a clown show over there!

I used the company to start an LLC, thinking it would save me time and be completed quickly especially since I bought the expedited service. It took nearly 5 weeks and in that time frame I was on calls with them for between 7-8 hours, because I kept getting calls saying that the order was placed on hold because they needed more information from me to move forward. When I’d call I get the runaround and no one knew why the order kept getting placed on hold. When the order was finally completed, the site said my order had been shipped (the documents), but when I tracked the package with USPS it said that USPS was waiting for the drop off- the site showed this “pre-shipment” stage for a week. When I finally decided to call, they couldn’t figure out what the hold up was. The company is purely incompetent! The company is a scam! And I blame myself, I should’ve just buckled down and completed this on my own.

OMG Legal Zoom is a scam. I asked them to help me set up my C-corp. It just feels like they take money and then want more money. The experience is confusing, with tons of third party players that don't integrate well. I got ripped off.

I have been using LegalZoom for years and I can tell you that their services have changed and they have become one of the least professional companies that you may want to deal with. We started a new company and used LegalZoom to register and set it up in December 2017. It is March 2018 and nothing has been done they have said the state has delays and every excuse you can imagine. So we went online at LegalZoom today to see where we are. It shows delayed so we call them and they tell us it is delayed at the state and they sent the paperwork to the state on 03/07 and it should take 16 days for delay with state. So we called the state, it was sent back as they put it as a PA and not an INC which is was all the docs say. BTW and the state says you can have it back in 24 hours.

How many times do I have to call LegalZoom. I went to my bank to fax the papers to her and she called today and did not know nothing about a fax. One lawyer called me and I said hello twice and got nothing. I called again today and they said they would connect me to a lawyer, instead I got connected to a rep. I am tired of this junk and I want my money back.

I used LegalZoom in the past for my LLC. After selling business they call and send snail mail 2-3 times a wk. I called multiple times to be removed, but am told I no longer own this company, so I cannot be removed... Well yes... they are correct. The reason I don't want their mail! I have moved (second residential location) and still receive junk mail, all that say late payment, or bill due. But mail is for signing up again. As a joke I have returned approximately a dozen pieces of mail, and wrote on the back as if they are my pen pal. Unless you FOREVER want to be contacted by them, stay far away. I honestly do not know of any other options besides collecting their harassing trash, or taking legal action.

I have in the past used LegalZoom for various entities, but I would definitely NOT recommend them anymore. They entice you to pay more for expedited service, and then just take their time and don't deliver as promised. In my opinion, LegalZoom is a huge scam. I recently wanted to use their services to set up a non-profit organization, and agreed to pay $459 for expedited service.

I spent extra for a gold account to create an LLC in 7-10 days. I have been unable to contact anyone by email or phone. Their site keeps making me reset my password to get into my account. When I reset it, it work once and then I can't get in again. I sent them email and they state they will get back to me within two business days. And then I get another email asking me to contact them, I have been trying to completely cancel my account but there is no way to cancel within the account and when I send them email to cancel - they send me an email that they will contact me in 2 business days. And it keeps repeating. I can't get through on the phone as the wait time is always over an hour on weekdays and they are closed on the weekends. I am completely dissatisfied and have been totally ripped off.

I am going on 4 months of dealing with getting a simple last will and trust. It is almost impossible to get a hold of anyone without having to wait an hour, they constantly put your order on hold and then do not let you know what you need unless you call them. Then when you do get to talk with someone they can't help you because they cannot give legal advice. I have scheduled attorney appointments, which I had to wait 2 weeks for the first time because they are only available from 2-5.

I ordered a simple incorporation. It took them 2 months to get me a document that should have taken them 5 mins to get to me. They'll put your order on hold but never call or email or let you know. You have to check your order online every day to make sure they get things done. I've called them numerous times and still nothing. I've talked to customer service multiple times over the past week and have heard multiple stories. I've tried to request a manager but to no avail. Save yourself the aggravation and hire a local attorney. Spend a little bit more money and save yourself a ton of time and aggravation.

I'M THE WORST AT WRITING REVIEW. 35 days AGO I paid for a gold package so that LLC entity could be form, but what a joke the lack of communication. I was on hold for a hour then got hung up on. Try again. Was on hold for a good 45 minutes, can no one tell me what's going on. Got transfer multiple times from one department to another and that's if someone pick up after you waited so long on hold, and warning horrible classical music. LegalZoom people are so incompetent that it's unbelievable. No words.

We contacted LegalZoom on the urgings of many, to set up an LLC for our Business in California. We have a VRBO short term rental property in Rancho Mirage. We contacted Legal Zoom, discussed the request and responded to all of the questions. We find now, after receiving the paperwork (over a month) we cannot use an LLC as the house is mortgaged and an LLC cannot be binding or used for this situation. We are stuck with over 300 bucks of worthless documents. When we called today we were advised we could contact the State where it is filed (we have not signed the documents sent to us) but that will cost us as well. I am not happy. I feel RIPPED off. No recourse? We called them to get guidance and get this done. That is why they are called "LegalZoom."

Oh boy, where do I begin? This absolute scam of a company should close its doors. The amount of time I wasted on fixing problems that they caused was much longer than it would have taken to just submit the paperwork myself. I chose LegalZoom because I thought when I signed up for the operating agreement option that I would be getting a custom operating agreement, however, that was not the case. That was my first problem, but just the beginning of the massive headache.

I would like to preface this review by saying I take full blame for misplacing my LegalZoom documents, which were mailed to me 4 years ago when I established my LLC. Because LegalZoom has a "My Documents" section on their website, and because this is 20freaking18, I assumed would always have access to electronic copies of my documents. NOT SO! The individual who opened my business checking account at my credit union was brand new and did not collect all the proper documents. Fast forward years later, and now they are telling me they will close my account if they don't receive a bridge letter, showing my ownership of my LLC as filed with LZ.

I wish LegalZoom would have been honest about how long it would take them to make a power of attorney. I filled out and was told product would be available in 3 days (by 3/5). Immediately, I got an error. Apparently the software doesn't recognize that some people live in rural areas, so Rural Route post office box removed. Web screen shows it would be done 3/5. Address correction was done within 15 minutes of order (no work had been done on the order), but they used it as an excuse to give themselves an additional 2 days to complete order. I called on 3/6 and was promised product by 3/7 8pm. It is now 3/7 at nearly 11pm. Guess what - still no product. If they would have been honest I would have gotten an appointment with a real attorney and had the POA in hand.

On December 12, 2017 I paid LegalZoom for a standard corporate dissolution. LegalZoom had set up my LLC themselves with myself as the owner. Still, they used my husband's name (a member) instead of mine on the paperwork. I have been through months of emails, robocalls and phone calls (like a previous reviewer mentioned - you'd better like classical music because you will be on hold for a long time) to get them to change and send this ONE line on this ONE page document.

I have been on hold for 3 weeks, no lie!!! When I get transferred or finally connect with someone they have no idea where I am in the process. You better be a fan of classical music because, my GOD, you will spend the better part of your life on hold with these folks that "say" they are offering you a service.

I try to open a corporation with this company, they charge me $500. They say it will be ready in 15 days. In 15 days they send me a message to call them. I call them and they told me that I have to correct the address to the state I was opening so I did. I wait another 15 days to see if my company was ready so I called them. They told me that I need it to change the address. I told them that I already did and they say that they didn't change it and that they will change it. I was holding a contract with a company until I have my corporation.

I incorporated a business in March 2016 and elected Sub-S through LegalZoom. I received a letter from the IRS recently indicating that while I filed returns as a Sub-S, the IRS never received the proper form electing Sub-S. This was something that I paid for LegalZoom to handle. When I visit my LegalZoom company portal, I see that the company is a Sub-S. So, I reached out to LegalZoom to figure out what is going on. Guess what their email told me? There was a missing signature on the form and that I should contact the IRS to resolve it.

I cannot even describe the amount of disgust I have for this company. I filed my S-corp paperwork on Jan 14th of 2018, on the 17th of January I was told my paperwork was delayed due to the state. I was also told it will take 25 business days to get my paperwork back. Well here I am 26 business days later and I was just told that the state told them I won't get an answer until early MAY!!! In this midst of all of this I spoke with nothing but incompetent people like Crystal and Cindy who have no clue on how to do their job. Always looking to pass the buck, told I can't speak to a supervisor the same day. Was told I can't even get a call back the same day. WELL On Feb. 9th when I was suppose to get a call back from a manager, but was just informed today Feb. 21st by Cindy that the managers felt there was no need to call me because there is NOTHING they can do to help me.

I paid for my product to be completed and sent to me 30 days after I registered for it. It is now 3 1/2 weeks later past due and I still have not received it. Every time I called to ask for help my so called account rep was always out of the office. When I finally did get someone it required an endless circle of acrobatics. They DO NOT make it easy to contact them. Then out of the blue they decided to charge me twice for something I already paid for after I had a discussion about the inconsistencies in my account profile overview. They obviously saw the mistake later to credit my account and I only found out what they were doing when I received an email stating this is what happened but no explanation or apology of any kind as to why they weren’t paying attention to their records on my payment history. The word I would use to describe this business is incompetent and uncaring.

I just can't believe how incompetent LegalZoom. Your company deals with legal documents and you can't get the spelling of my last name twice! But it's been hell trying to correct it. I noticed my name last name was spelled incorrectly on the SEC database search, so I called in 2 weeks ago asking for the correction. I called back a week later asking for an update and the person on the phone said there was notes about my call but nobody has done anything about it so she is going to start the process for the correction.

First of all, overpriced to begin with. Second, cancelled service with them, a year later I receive a letter from a collection agency, Caine and Weiner demanding I pay them $159.00. I call the phone number to confront the validity of this charge and I cannot get a hold of anyone. Now they keep sending me letters. I refuse to pay anything because I was never billed or accepted this service from LegalZoom.com. Don’t use this company. They are a rip-off.

I have used LegalZoom to set up corporations and LLC's in the past and I really did not have any problems with them. Until now! I filed for a S-Corp for a trucking company my son and I have decided to do. I sent my registration with LegalZoom on Jan 3rd and I noticed their website is much different. Once you enter all of your information they give you 3 options for payment the cheapest being "Economy". The time to process is shown and even with economy they show it could take up to 25 days to complete. That was not going to be a problem for me since we had to wait on the FMCSA to set up our operating authority and it would take about that amount of time. I started tracking LegalZoom’s progress and it started by saying it was delayed due to checking name availability in SC. I had already done that and even put a hold on the name so it would be available.

Filed a trademark through LegalZoom and what a NIGHTMARE OF HIDDEN FEES! First they charge me an extra $40 out of NOWHERE. I call them, they say that this is the business advisory plan. I never signed up for this. I cancel it, they promise a refund. A week later nothing. I go into my account and it is still active! I call back, cancel it a second time, they promise a refund yet again. Two days later... still active... no refund in my account. Call again, they promise for a third time to refund my money... STILL NOTHING. I did a chargeback with my bank and told them to block all future LegalZoom transactions. This was after about 6 hours on hold for 3 PHONE CALLS! NEVER AGAIN! I WANT MY TIME BACK!

I use only their "Registered Agent Service". Each year they try to add in services not signed up for. Then when the auto renewal payment goes through you get billed for these services that you didn't sign up. Then the onus is on you to call up and cancel the service you never sign up for. Crafty way to bill for unauthorized services. They make it a hassle for customers to try and get the money back for a service they never requested, wanted or needed. I let agent know she should provide my feedback to management so they have a log to hopefully do away with such tactics in the future.

I have used these guys 3 times and every single time they claim I agreed to sign up for extra things they charge for. They are buried in the "terms and conditions" and they argue with you to cancel or remove the. Once I had to change my credit card to get the charges to stop. I will not use them again. Also they claim to give you advice and if you ask anything they tell you "I am not authorized to answer that." Then they harass you to try to get more money out of you.

LegalZoom was used to create my LLC, set it up. Paid. Then due to name issues we wanted to change the name, paid again, my business partner was added. LegalZoom removed me, but continued to charge my credit card for services I did not want, nor ask for. When they were contacted they (Tracy) refused to help me since they (LegalZoom) removed me from the account without my say so. They also continue to send sales adverts to my email and try to charge my credit card regularly for services I do not want. Tracy told me there was no supervisor to speak to or help me, which I spoke to one previously (Hector).

Be careful when doing business with this company, they will lie to you and make you believe they need to be your registered agent, when in fact you can add yourself as a registered agent and not have to pay a dime. I created a partnership through them and without consulting me they decided not to list the partners with the secretary of state. Now I'm having a whole lot of problems getting the secretary of state to change the partner names since I'm no longer with my partner.

I called Legal Zoom regarding $159 charge on my credit card for a service for Legal Zoom to be my registered agent. I did not sign up for that service. I was told by Alicia that I needed to call the Secretary of State and tell them I don't want them to be my registered agent. Interesting there are several other complaints regarding the same thing. Very shady business practices by Legal Zoom.

I had a power of attorney document prepared by them, in September 2017. Service was completed and paid for at that time. Now I just noticed that they have been charging me a $14 and charge for “premium membership” fee every month since then. I never asked for this, was never informed of this. Called them up to complain about this charge and was told that the charge is automatic until I notify them that I want to cancel. A scam.

I sought the assistance of LegalZoom to set up my 501 (c) 3 Non Profit. Having saved canines for 3 decades I wanted to earn legal status for the sole purpose to gain grants and sponsors for me higher cost medical Rescue dogs. Being on a tight budget, their services sounded legit based on good advertising and great website. Sadly my 501 was incomplete. I paid $900 with the understanding of a ONE-time annual fee. I now find out that they have taken 3 additional unauthorized "annual fees" never approved! $700 is a lot of money to Me these days. My health took an unexpected turn and my budget is taxes beyond measure. I wanted to voice my experience and am sad to do so, but their arrogance and covert tactics taking advantage of good people is appalling... 98% of all reviews I write are positive. Sadly LegalZooms's won't be. Shame on them!

I have filed for dissolution of LLC and received a message that they were waiting on my signatures and emailed me the package which they never did. I called customer service and spent about 6 hrs over 2 days to find out what's happening and the agent kept transferring call to different people. These folks do not have any knowledge of the business they are doing and all they want is your money. Worst customer service I ever seen. I lost my money and I recommend not taking this service to anyone.

I paid LegalZoom to open an LLC with legal representation helping me do this, and I was advised that my two sons can be members in the LLC. Well, they can't... After the documents were submitted to my state, I came to find out that they were Flawed documents and got rejected. I contacted LegalZoom to correct this, and they told me I need to do it myself because they don't do this. I am furious I can't even open a bank account in my company's name but let LegalZoom charged the $899 to my account for Flawed documents could get rejected.

I called in to speak to someone about a trademark after I used them to do my business incorporation. The disgusting way they treat you the minute that your services has been rendered is terrible. I've had 2 guys hang up on me because they weren't attorneys and wanted a sale. Both times they refuse to let me speak to a supervisor and decided it would be best to lose my business and disrespect me at the same time. I would prefer Rocket Lawyer or a real attorney, LegalZoom doesn't have attorneys and you will not be able to speak to one. Get a REAL Lawyer!!

I gifted an LLC to my partner and within 2 weeks, received my letter of confirmation. Then 1 week after that, I see a charge for $159 for a service I did not request. I chose the option to NOT use LegalZoom to be my Registering Agent, yet they charged me - a recurring fee! - anyway. I immediately called the same day the charge was shown on my card. After the automatic system hung up on me 3 times, I called and chose to stay on hold to prevent the hang ups. Eventually, I got a human representative and was told that LegalZoom couldn't cancel this charge (that they added to my bill after I paid the initial bill) but would have to go to my state government to change the RA. That's **, so I disputed the charge with my finance company and will be moving away from using LegalZoom for anything else. I will let others know of my experience as well.

I recently used LegalZoom to file my LLC. I specifically denied certain services regarding using LegalZoom as a registered agent and they filed in anyways. I contacted LegalZoom who then told me to just "call the secretary of State" and they can change it over the phone and LegalZoom would refund me the $159 for this issue. This was false information. It will cost me more money to change this info with the state, via mailing a letter. I contacted LegalZoom again and the guy I spoke with literally did not care at all and just rambled off LegalZoom canned customer service statements. Use Rocket Lawyer or someone else, this was a HUGE mistake.

I used LegalZoom to set up my LLC. Once completed, I changed my account settings to not be charged for future and recurring services. Now I am getting threatening emails from collection agencies stating that I owe them every year.

I ordered my LLC information and didn't go with the Lawyer options. When I received my information It didn't come with instruction how to fill the application out. I called and was told I didn't order the Lawyer Fee so nobody could help me fill the application out. REALLY??? Very unhappy with them. It seems all they want is your money.

I tried to use Legal Zoom to create a very simple Living Will. Not only was I unimpressed with the actual service offered for the price (very basic web form that didn't allow for any degree of specificity in how assets were to be distributed) but you are automatically enrolled in their "Legal Services" $15/mo subscription for any one-time purchase. This enrollment is deliberately hidden and even was marked as "inactive" on the "My Account" screen on the website and yet I was charged $15 on a recurring basis. The only way to cancel this subscription is to call during business hours and wait for 40+ minutes (!) on hold for a representative. Clever advertising, poor service and deceptive billing/enrollment making it INCREDIBLY difficult to cancel something you never signed up for in the first place - especially if you have a job and don't have an hour to kill on the phone during their limited business hours.

I went through LegalZoom to start an LLC and was charged over $500. They gave me the questionnaire to fill out and kept calling me for more information. After that was scheduled, I had a consultation with 1800 accountants and it was there that they tried to charge me $16000 per year for their services. Umm, what? No thank you. I researched into registered agents some more and realized that going through your state would be much easier to do, and cheaper! Don't use these crooks for anything.

My wife and I filed for a general partnership. With the usual trimmings and expedited order fee which took months to get it done (wasn't really expedited) was over 300 dollars. Everything you need for a business is an extra fee on top of a package. Filing for your EIN-extra fee, Filing for your sales permit-extra fee. LegalZoom is to legal help as Spirit Airlines is to Air travel.

Was told it would take two weeks to set up a corporation. After a month and a half we had to take matters into her own hands. We went to our state’s Prothonotary office and filed the correct paperwork and within the day we were Inc. come to find out LegalZoom cannot incorporate your business without jumping through a lot of hoops that you can just do yourself so it takes for months for what would take you days at a fraction of the price. I highly suggest not to hire this company. Just do a tiny bit of homework and you’ll see how easy it is to do yourself because this company did and will continue to lie to you.

I received a notice LegalZoom was going to charge me close to $300 for annual renewal. I did not receive a notice for the prior year and I was charged for a service I did not receive. In addition, I had to call LegalZoom to cancel the subscription service. I then was informed to cancel the service they were going to charge me to update my annual state report. When I told LegalZoom, the state had contacted me directly telling me that if I did not update the report, they would cancel my LLC. I have never received any type of notification for services from LegalZoom. However, after spending an hour on the phone, they did credit me and canceled my subscribed services.

My law partner and I were starting a new law firm and decided to have LegalZoom register our Limited Liability Partnership (LLP) with the Secretary of State and obtain our EIN. We thought it would be quicker and simpler to have LegalZoom perform these tasks instead of doing it ourselves. We needed the documents back from the Secretary of State quickly because without them we could not open a bank account in the name of the partnership. We ordered LegalZoom's Express Gold Limited Liability Package. Our 1-page application was submitted to the Secretary of State on September 15, 2017. When I went to my account on the LegalZoom website to see how things were progressing, it said our order was "Delayed" and held up at the Secretary of State's office. I went to the Secretary of State's website and according to the website, our order should have been in process.

I tried to use these folks to create a DBA. Information submission was quick and easy. It was all downhill after that. A couple days later I receive a message that I entered too many characters in my business description. When asking why the system hadn't detected this during the submission process I was told that different states have different limits. You would think that if they know this their developers would write this into the code, which I suggested they do. The CSR then shared that all had been corrected and I would receive a signature email within the next couple days. Couple days later, still not received. Cut to the chase, a process that was slated to take a total of three weeks has been a nightmare and 3 weeks later I have not progressed since my initial call.

I started this process at the exact same time a friend of mine started his LLC. He went through his accountant and I decided I would save a couple bucks and go through LegalZoom. He had his LLC registered and his EIN # with the IRS by the end of the week. Here I am over a month later and still going back and forth with their help department. I stressed I needed this sooner than later, that has gotten me absolutely nowhere!!! I made a HUGE mistake going through LegalZoom. I'm positive I would have done much better by myself watching self help Youtube videos. Don't use this company. DON'T USE THIS COMPANY!! Pay an accountant, do it yourself, any other avenue than LegalZoom. Learn from my mistakes and thank me later.

I formed a corporation through them 4 yrs back and since then they have been charging me yearly fee as a agent, which I never consented. The bad thing is I never caught their auto deduction on my credit card until this year when they charged me $ 500. I called and cancelled. They said they are going to revert the money back in account. But when asked what is this. They said our prices went up. Wait a minute. For what?? In first place they should have not charged me since so many years. I am so pissed. Never do business with crooks like them.

Do not use this VERY UNPROFESSIONAL service! Customer service is absolutely awful. I am frustrated after dealing with LegalZoom, and being transferred to 3 different people, inept!!! The law firms seem questionable, their website is exactly the descriptions as the LegalZoom profiles, as if they are only founded for this site. Some of the lawyers are unprofessional, particularly the California firm. Stay away! I would not trust this firm or the advice.

Non-profits, save your money and don't use LegalZoom for your IRS 1023 filing. LegalZoom doesn't save you work... It forces you to duplicate your work. You answer LegalZoom's questionnaire, then Legal Zoom sends you a document with answers to the questions. The software is supposed to put your answers in the correct spot. This does not work well at all. You need to spend a lot of time beefing up answers, copying and pasting answers from one question to another, etc. HUGE WASTE OF TIME. If you want to call LZ, prepare for a LONG wait on hold. LZ adds NO VALUE. There is NO POINT to buying this service. I feel RIPPED OFF.

The LLC formation couldn't have been easier and I was at one time a satisfied customer. The trouble came when I went to register my trademark. I feel like they should have been able to tell me it would be rejected. Otherwise what am I paying $200 for? To fill in the forms? When I got my rejection letter from USPTO, a trademark attorney reviewed my case for free and told me after like 5 minutes I didn't have a chance. I feel like LegalZoom either lacks the expertise or just wants your money.

I went to LegalZoom to get a trust done. Putting your home in the trust is an additional price. It is not uncommon for trust attorneys not to tell you that. Legal Zoom asked me if I wanted to put my home in the trust. They were great to work with. Easy and fast. Whether or not the trust will work, I cannot answer that. I will have my successor trustee let you know.

I liked the fact that it was easy to locate what kind of legal services I was looking for. The website is laid out neatly so you can navigate without much problems. The amount of legal experts they have are so nice. I wanted to set up a will. The process was very easy to use, in fact I had found an expert right in away in less than 25 minutes, and went through all the legal proceedings and he spoke very clearly and was very easy to understand my rights and what all it details to set up a will. However someone I knew had a small issue with the service, the person said they tried to use the chat feature they have on there to speak with someone right away. The complaint was that the person took forever to respond back and even after doing so was very slow and it took too long to get anywhere, but I did not have this problem however.

LegalZoom has many innovative features that make it easy to use their web services overall. They make users able to accomplish their tasks very easily and simple overall. Their website design could be deeply improved. It's not totally professional enough for this big of a business. They need to hire more experienced web developers to help make their site more attractive. Other than that, everything is clearly labeled where users can find what they need from the site almost immediately in my opinion.

Good look overall and it's fun because they have a ton of different ways to complete your legal matters at LegalZoom. I learned about it on the Adam Carolla show and on other shows underneath the Carolla Digital platform/blanket. You can get the legal needs you need for a good price. You don't pay by the hour like other high priced legal matters. It is quick and efficient and if you have a legal question they can help you out online and in a hurry if you're in a pinch. It is simple.

LegalZoom has very extensive offering of services on their website. It was very easy to navigate and things were easy to find when searching. Twenty five minutes and I was all set with everything I needed. Plenty of information on what I was looking for. The contact us page was the only difficult thing for me to find. I also would make live chat easier to find and utilize. Otherwise I can not complain about anything else with my experience. This was one if the best websites I have ever used, and I would recommend it to everybody.

I liked how we were able to incorporate quickly without hassle. They anticipate all the needs that a start-up may have and have services and professionals that can assist you. My opinion is that for a smaller emerging company LegalZoom can handle all your needs. They also made available a rather extensive library of documents that are handy to have in every companies' toolbox. There is not much you can say about them unless you are a larger company and need specialized legal help. For a small or emerging or startup they are really perfect for the job. It's really simple to engage them, their website makes it easy to choose what services and at what level you require. This has really been thought out quite carefully by them and over the years I've watched this concept become a really big deal.

In order to use this wonderful service all that you have to do is simply go to legalzoom.com. then you create an account by giving them the correct personal information on the registration page. Then you let them know what type of problem that you are on need of assistance with and they will try to help you with that issue as soon and as thoroughly as they possibly can.

I was able to file out and file for my personal business application with no problem. The search engine was very exact in my selection. It was easy to fill out and save. I like it just the way it is now, this has to be the best online legal service I ever used. It did not take long to do what I wanted to do. I did a search and it came up to exactly what I wanted. I just filled in my information and was able to print and file with no problems. I wouldn't bother to go anywhere else.

First I signed up for an account, then I verified my information through my email address. After that I submitted my question and then was directed to the appropriate area of expertise or with lawyers of that same expertise to make sure that my question went to the proper area. When I used LegalZoom, I was happy that I was contacted within twenty-four hours and the cost was minimal. My question was answered to the point and he even elaborated a little bit more and helped me instead of letting me submit another question and have to pay another fee. I wish that they would have someone there to answer questions on the weekends. On a couple of different occasions I have had questions that I needed answered but was only able to ask on a Friday, so I had to wait until Monday to receive an answer. But other than that, they are very prompt, honest and professional. I would recommend using them again in the near future.

It was really awesome, my lawyer was really friendly and professional and very straightforward. It was extremely easy to use and there were no challenges that were presented. I really liked how they handled me and my case, it was exceptionally wonderful. However the customer service could have been a little bit better. I wish that the service could have been cheaper, also! But overall, everything was solid and perfect.

LegalZoom is fast and affordable. I like that they have professional lawyers and I like that the lawyers are courteous and know their stuff. I also like their fee structure. It's very client friendly. My experience was good and the process is very simple. If you need a lawyer, you go to their website and fill out a brief form, detailing your name, contact info, what services you are in need of, and your representative will contact you.

I first researched the different online legal sites through an online search, and I also attended a trade show that showcased many sites. I then read reviews, discussed it with my colleagues and then we came to a joint decision to purchase LegalZoom first. We all agreed that it had all the features and services that we were looking for and the experience and knowledgeable staff we wanted. LegalZoom is a very user friendly site. I feel very comfortable using it and it reassures me and my company. I like that I can access attorneys online to ask questions or over the phone. I also like that it has a law database depending on your industry to look up and refresh on certain laws. Furthermore, I like that they help you with paperwork, wills, and contracts within your company and any pending settlements.

There are a variety of options to obtain either advice or services, and everything was pretty easy for my particular experience. Legal Zoom was simple to use and I was able to find everything I needed. There was a little bit of delay as on one part of the site I had a difficult time finding an answer to a question that I had. I would add a better interface to navigate all features of the site, as some are a bit difficult. But overall it was a fairly seamless experience.

LegalZoom has all the forms that you need to get your business started and to get your personal effects in order. You can do wills and estate planning without having to hire a lawyer which will save you money and time. I just love it. However, some of the forms are hard to understand and LegalZoom would need a glossary of terms so that you can really sink your teeth into what you are reading. Still, it is extremely user friendly and they make it simple so that you don't have to guess at what you're doing. You fill in lines and your forms are done.

LegalZoom is definitely a clean site. It is easy to navigate, and get to what you're looking for help. The color choices were great too, as it didn't hurt my eyes to read information on the site, as many sites do. Overall, it is a nice site. Unfortunately, for my needs, there was little to no help. I don't like that LegalZoom is limited to the type of help they offer. I can understand not having criminal attorney help, but advisors on what one should do to move forward, would be nice. I don't have any criminal issues, but do civil issues, and the site was lacking in that department as well.

We looked at several online legal sites of that nature and LegalZoom seemed to be by far the best. They are online service where you can go and print off and create basic legal documents and contracts etc. It was simple to use. We were able to prepare the needed documents in a matter of less than one hour at a fraction of the price as hiring a lawyer would have been. There is a fee but it is a fraction of the cost of hiring a lawyer. Truthfully I wish it would have been around years ago when I needed lots of contracts and documents drafted and created.

LegalZoom had great customer service, great advice, great legal services and the prices were amazing. Always available, always come when needed and give the best opinion. Never have to question what I'm being told and always have customers' best interest at heart. Never just out for money. Really want to help customers and very trustworthy. I really like their services and what they do for people. It is an amazing company and they take special care of all their customers. The only thing that would make them better is if they had a local office that always makes things better. The process is very simple. You create an account and go online and get into your account whatever time of day you need to and get the help you need. I love this company.

LegalZoom was a very quick and nice service that I was able to get some legal help in a possible lawsuit that I was trying to get out of and they did a great job of helping me for a decent and nice small rate to pay. I like that I am able to use this product for a very reasonable rate and it is easy to go and work with the company with quick decisions and nice answers for help. I so far like everything about this exact service and would love to know more about the services that I am hoping to be able to continue using in the near future for right now.

I like how the LegalZoom site is very easy to use, even for a layman like me who doesn't know a lot of legal terminology. You go on the site and they walk you through what you need to get started, and they find the best option for your legal situation. It was very easy to sign up and hit the ground running. The site is very easy to navigate and is aesthetically pleasing as well. For the most part all of the information is organized where it should be.

LegalZoom made it very simple to understand how to use their website and what I need to do while I'm there. Even for someone that is not big into law, I was able to figure everything out. I was able to accomplish everything I needed in a decent amount of time. The service sped the process up. However, it may have been more helpful to have more explanations of WHY rather than what to do. I could easily figure out what to input and where to input it, but it's hard to understand what the relevance of some materials are.

LegalZoom is a very efficient and effective way to find legal offerings. Anyone can use the site and be walked through clearly and easily as anyone else. You don't need to have any legal experience to be able to navigate it easily and anyone can do it with minimal effort. But I wish there was a singular person that you were connecting with whenever you actually needed to ask questions that the website may not be able to answer on its own.

These guys do provide the bare minimum for business services for my LLC which I registered in a different state. What gets me is the sneaky recurring billing on their "free trial" services and the fact that you have to call them to be dissuaded from cancelling the service after you hit "cancel service." It's a tactic to make it easier to just let them keep billing. Once you do call, after about an hour on hold, there's always some reason you can't roll back their services. Dislike very much. But they've made it juuust more inconvenient to leave than to grin and bear it.

The process is not all that complicated but you do have questions if you are getting the proper forms for your State or Jurisdiction and there seems to be no guarantee of that. It would be better if LegalZoom could somehow give you a visual contact with an attorney at a reasonable fee. This should be similar to a live chat giving you the opportunity to ask questions for verification.

LegalZoom have been charging my credit card for services I, never asked for, even declined when they offered it. I had to call my bank to stop them. They took, $854 in 6days for imaginary services. Customer service was rude and unprofessional. I had to cancel my order in hiring them to create a company, then receive a refund from them. When, time to refund me my money came, they backed up and said they don't have to refund me and went further, asking remaining balance to pay them. Stay away from this company, they lie and will tell everything you want to, know to get on, hold of your credit card.

They are charging my credit card account without my knowledge. It was happened before. Again this happened on 7/2/17 and I am disputing charge in amount of $159.00. This is big problem if you do not see your statement. I do not have order no. but I have reference no.

First of all, if you need to speak with anyone expect to wait on hold for an hour (no joke!) and then when they finally answer, also don't be surprised if the connection disconnects! This has happened to me many times (and I have never left my seat at my desk). Also, if you think you are doing yourself a favor by opting into the call back from them... Good Luck if it actually happens. I am still waiting on my callback from 2 days ago! Seriously, I am a Business Owner and I will NEVER EVER use LegalZoom. It is not just this one time, I have created 4 LLC's with them and have paid them for all the "extra work" they do... Not worth a penny! The worst experience ever! Also, they are only asking for one order number that I am not happy with... I have three order numbers besides this one!

I paid LegalZoom to start an LLC, and bought the additional "expedite" option because my business had to be operational by a certain day to receive funding. Almost a month later, the state said that they had just received the paperwork, and that it would be 10-15 business days until completion, which would have ruined us. I asked if we could expedite, and they said they could for an additional fee, which LegalZoom had not paid. When I spoke to their very rude customer service, they explained that the additional fees I paid were to expedite LegalZoom's processes, and not the state's. I asked why I didn't have my papers completed within their estimated time frame, and they said that it was an estimation, and that it was ultimately in the hands of how quickly the state would process the papers, which is blatantly untrue, as the state explained that they didn't receive my papers until about 3 weeks after I had paid LegalZoom.

First of all, they overcharge for what they are offering which I knew at the time but figured it was worth it to not have to deal with the hassle. Other than that? Ok let me tell you my experience. So they formed an LLC in the state of Washington for me back in March 2015, which went pretty smooth, or so I thought. In June, they call me telling me that they didn't file the paperwork correctly and that they would fix it since it was their fault. Uh, yeah, I hope so. What they filed was an annual report, but it should've been an initial report. They finally did get the correct paperwork filed, but it took them another two months to do it. Ok, so that was their first error.

Made a huge mistake dealing with this Stupid IMBECILES! All I wanted is to create a simple Partnership entity. They screwed it up so much that I am still trying to fix it. Why are this Scambags are still in business? How come nobody sued them yet??? All this "low LOW LIFE SCAMMERS" do is take your money and do nothing!!!

I tried LegalZoom Living Trust bundle because I have properties in US and Canada and I want to include them in the trust so my children do not need to go through probate process. There was no disclosure anywhere that LegalZoom cannot handle properties outside US. There was no space and values to select anything other than 'States'. There should be a disclosure upfront so that we do not waste tons of time and efforts and $ and not get a complete trust done, or better still, why not expand your legal coverage to outside US. It's just a simple trust document! If you can't do the deed, get someone to do it.

I started an S-Corp on LegalZoom. Not for first timers... Several items were left open ended and when I was past due on returning documents there was no follow up. Calls to customer service were not returned in less than 20 minutes by on the 2 occasions I tried to reach them. The first time, when I got the call back, and it dropped, they made no attempt I could see to try me again. Their fax machine was busy on multiple occasions, when I needed to send documents. Here's the work-around, email documents to BZSupport@legalzoom.com. Finally got someone on the phone and all was fine.

I'm sure they have satisfied customers. However, if you have any issues (we decided to change our name WELL before they started any process on our order.) count on a very frustrating experience. It seems like their customer service people have little communication with the people who actually process the information taken on a call. After several calls we finally got them to acknowledge we got to them in time to change our name and that it would be taken care of "no problem." Well they took care of the change on the federal filings but not the state filings. Federal was OK, state was under our old name. They also produced all the documents - Operating Agreement, transfer of authority, etc. - under the old name.

Buyer Beware! I'm sure LegalZoom has plenty of satisfied customers but I'm not one of them. I hired LegalZoom in 2015 to create and register a new business entity on my behalf with the IRS and my home state. When choosing the services I wanted LegalZoom to perform I selected for them to NOT handle any further/ongoing filings (like annual reports, etc). I did not pay them for that service as my CPA handles my annual filings for my entities. When they registered the new entity with the state, they entered THEIR contact information for state notifications to the business. The state has sent numerous emails to them (their email address is on file) regarding filings for my business over the past 12 months and they never responded or forwarded those notifications to me.

Staggeringly inept customer service. I paid for 5 years to use LegalZoom as my registered agent. This year I did not receive my biennial report. I called my registered agent and asked them to contact the secretary of state and have the info re-sent. This required an email address, apparently LegalZoom did not send an email address to the secretary of state and we are waiting for snail mail. Here's the kicker. If I don't file the biennial report by April 1st, my business will be dissolved. I have spent 4 weeks pleading with LegalZoom for help. Endless calls, hours on hold and no progress. Rude customer service reps (although one or two were nice they were useless in resolving my issue), several were downright rude and condescending. (Dylan).

They promised to establish an LLC, file the appropriate government paperwork, provide legal documents necessary to establish the business, promised a due date, and failed on all accounts. Paid a premium to expedite the process and not only did they miss the due date by 10 days, but the resulting documents were so fouled up that they were useless and went in the trash can. Hours spent on the phone on hold, days spent waiting on promised return phone calls that did not come, promises made to correct repeated mistakes that were not kept. Finally cancelled the entire project, got a partial refund, and then they started billing me for the 'free' trial that was supposedly canceled. AVOID AT ALL COSTS.

In 2016 I set up a CA corporation with LegalZoom. I had never opened the corporation and called LegalZoom to remove them from my agent of service that they charge $159 for that they do not send a notice about. Just spoke to a man name Brandon who was extremely rude and not helpful. I requested to speak to a manager and Brandon informed me there wasn't one to talk to. I informed him that I no longer wanted the service because I have never opened the business and would be dissolving the company in the state of CA. He informed me that I was still responsible for the $159 for the current year. Horrible customer service. Once your LLC becomes legally effective, your card will automatically be charged $159. Service renews annually thereafter for the same fee until cancelled.

Quick to take money, customer service is terrible, had to call 3 times and was transferred and put on hold several times. Was charged for registered agent fee several times. First representative said he agreed I should not have been charged and would refund me (By the way they were several LLC's and they charged me 12 times at $159 ea $1908!!!). He said he would send a confirmation email which was never done. Why would anyone pay $159 a year for a registered agent to accept mail??? I called back again several days later to be put on hold for 20 mins before anyone answered only to be told she had no idea about any credit. She transferred me to another agent who after being put on hold for 10 mins again said they would not issue the credit. WATCH OUT FOR HIDDEN FEES AND CHECKED BOXES. They will charge your credit card on a recurring basis!!!

I used LegalZoom to set up an LLC. Everything was fine until I realized that we had originally set it up in a different state than where we were operating the business. It ended up costing us WAY more money and when we had originally asked about the pros and cons of setting our LLC up in various states, no one told us we'd have to file in multiple states. We only realized it when we went to open a bank account. Also, they don't tell you WHY you need to do anything, or that there is a time frame associated with certain things you need to do once you get your LLC.

I applied for a LLC and quickly discovered that the email address that I provided was incorrect. I made the change on the website and received an email confirmation that the correct email would be used. Sadly, I never received the documents to sign to close out the LLC since they were sent to the incorrect email address multiple times. I called 5 times and sent multiple emails to get this resolved and they never sent the documents to the correct email. I wasted about 30 days on this and the frustrating part was none of my emails were answered and I was on hold an average of 45 minutes before I could speak to an agent. LegalZoom charges a premium price and I was very disappointed with their poor service!

Not extremely responsive. They weren't much help with my previous problems, and I was not happy with the work ethic. Sometimes I couldn't even get a response. Extremely slow. Imagine a turtle covered in molasses. That's pretty slow, but then put that turtle in a path of tar on a hot day. The speed literally went nowhere. Not very reliable. I had to call repeatedly and email repeatedly as well. I almost never got an answer and when I did it was a generated message that said "leave a message." Not much to work with in the ways of value. I'm not valued, they're not valued at all, and their service is of no value. It's pretty worthless all around.

I asked them advice regarding a personal matter. They ended up not being able to help me personally but to point me in the right direction. I wouldn't say that they were necessarily fast because my issue is rather complex. Every situation is different but they were efficient. Very reliable. LegalZoom has created quite a reputation for itself. With that being said, the value of information received is accurate every time which gives them a great reputation.

The people that work there are all quite friendly and professional. I always get my questions answered in a timely manner. They are very pleasant to do business with. They are very efficient at their jobs and provide quality service in a very timely manner. We were able to get all of the information that we needed well within the time frame we needed it. They are very reliable. They always called us back in the time frame they said that they would. We were able to get everything we needed done in the time frame that they quoted us. They offer great service and very competitive pricing. We were able to get everything we need done at a very fair price. I would say that all things considered that they were very valuable to our business.

The customer service was very good and explained everything to me when I needed help. They are very experienced and professional people. It took a little while but they sorted everything out and were able to help me when I needed it most. I really appreciate the patience they had with me and they were very nice. They are very reliable. I would recommend this place to other people. It was a decent price considering every other place was about two hundred dollars more than this place and they handled my situation very well.

People that are always there to answer all your questions and give you the best advice and help when needed and wanted. Quick and yet efficient. Speed and service are the best of lawyers and handling legal problems of all kinds. This service will really give you a new outlook on having to deal with legal issues. Always reliable answers to even the toughest questions you have. Always honest and truthful in all areas and will never steer you in a wrong direction. You can always trust what you are told as truth. Value is tremendous and will be one that you can afford and not bankrupt you. The value is so good that it often outweighs all you have ever dealt with.

Customer service was phenomenal. Staff was well educated on the company, friendly and personable, patient, and most importantly, had convenient hours. The speed of this company was great. Not only the actual service, but the quality that came with that speed. It was nice not sitting around waiting for a service that ended up being mediocre. The reliability of this service was fantastic. It was at convenient hours, had helpful products, and an overall pleasant purpose. Customer service hours was also extremely reliable. The value of this service was the best part of my experience. A fast, reliable service that ended up being more than I hoped for.

They are very nice and very helpful. They do everything they could to take the time to answer any questions I may have had which I really liked. They made it less stressful. Got back to me in a timely matter. They work fast and do their job correctly and I really liked that about them. They care about you and your time and do what they can to help you. They are very reliable. They told me when things were going to get done and they do just that and I thought that was great and help make things much happier for me and my family. They really do value you and your time. They seem to really care and that you're not just another client but a person and I thought that was wonderful and really nice of them to care that much.

I used it for help with getting custody of my children and help in learning to file for divorce. I also used it when we were trying to get custody of my stepson. It's very useful and informative and incredibly simple to use even if you are clueless about all things legal related. It was incredibly easy and fast. When getting advice my questions were answered that day and was given a list of attorneys in my area immediately. If you need legal help I highly suggest LegalZoom if you are looking for quality service in a pinch.