LegalZoom Reviews

Working with LegalZoom was good. I use their power of attorney service. It was very easy. The resources were self-explanatory. And when I called, they answered any questions that I had. The reps were helpful.

Things have been good with Legal Zoom. I did our rules with them years ago and more recently, I had those updated, including our health surrogate and durable power of attorney.

I used LegalZoom back in 2015 for forming an LLC for a different company. They also handled my trademark for that company. I had a very positive experience with them because it had been very fluid and pain-free. I decided to use them again for a trademark. It was all done online. They communicate very well through email, which is the communication that most people today prefer. The only thing is they auto subscribe you and if you don't want the subscription, you should make sure you turn that off.

I’ve been using LegalZoom for a few years now. They filed a couple of trademarks for me and they were not too bad when it came to completing the task. It is a pretty straightforward process with LegalZoom and I know where all my information is.

It was working out good with LegalZoom in the beginning, then I had to pay for that lawyer stuff. They only gave a 15-day subscription for it and it started before I got all my paperwork and before I had any questions. By the time I got everything settled out, that part of the stuff was already gone. But other than that, it's been all right. I've used them a couple of years ago for a will and a couple of generic contracts.

We used LegalZoom's service five years ago and we recently used them again to update a will. It was to make sure everything was correct. Doing business with LegalZoom is nice and easy. The website was easy enough to navigate.

I live on Long Island, and I'm a laboratory director and a microbiologist. I started to be a customer about three years ago, and for whatever reason, I delayed revising my will. I didn't want to pay a lot of money, but now, our local county here is almost as bad as New York City as far as the Coronavirus numbers go including deaths. It made me think to update my will and a week ago, I found LegalZoom and filled in the details. I filled out the power of attorney too. It was very easy, and it went well. I'm meant to be able to have unlimited changes for up to 30 days as well and I had filled it out without considering my sons in the way of what exactly they wanted. I talked to them and now that I had more information, I went back on LegalZoom four days later and tried to change the details.

I like how Legal Zoom is set up as well as how easy it is to maneuver their website and get everything I need for my business. I did my registered agency through them and it was really easy. If people are looking for a business or to get some personal legal matters done, Legal Zoom is one of the best places to go to.

I had a huge issue with my LLC being formed just around the time of a global pandemic, which made me have to dissolve it immediately as I could not be open for business. After purchasing the package to get it started, an excellent representative by the name of Mathew ** was able to handle the situation perfectly and even use the money that I put towards the creation of my LLC into the dissolution of the company. I am very pleased by the service and Mathew's helpful knowledge about making sure I dissolve it within the 90 day period to avoid the huge annual fee by the state. Thank you Mathew and Legal Zoom!

A large part of what I’m doing involves real estate and condos right around where I live. So to open the LLC, a lot of it is to protect myself. I liked the whole idea and the convenience of using LegalZoom. As far as the LLC being set up, everything’s okay. The branch is actually closed and I have to get the woman I usually deal with on the line. I’m on hold because I’m still waiting to set up my business bank account with the LLC and then I’ll put the real estate holdings into that account. I’m also getting quite a few things from the tax side of LegalZoom but I can’t respond to them because I haven’t done the bank account thing yet. Other than that, everything went well.

I'm very involved with a lot of different issues and entrepreneurial stuff. So I’m pretty comfortable with doing a lot of stuff on my own. But I like the ability of having the legal backing of an entity that has lawyers running it, but allow you to kinda do it yourself kind of stuff. LegalZoom's process was fairly thorough. The only thing was that the articles of organization should have been a little bit more tailored to set up without having to talk to an attorney. Like there should be standard language into an operating agreement when there's a death of an owner in the partnership. But other than that, it was okay.

My sister told me about LegalZoom and I used their services for a power of attorney. It was good working on their site and it was very user-friendly. People should go online to LegalZoom.com and they will find all the services that they were looking for.

I paid for Gold Package for LegalZoom to file an LLC for me. Everything was filled out properly on the form I submitted. They sent me an email stating my filing is on hold as they wanted more information. The information they wanted was to be certain of how I worded my LLC (all words together, like Johnson & Johnson). Delay #1. Ok... Whatever... Then they called me today, after the full amount of allotted filing ran its course (15 Days!) stating there is another delay in my filing. I called them and found out (according to them), they did not file all the necessary paperwork with the state. Meaning: This was going to begin from the start. Are you kidding me! I paid for the Gold Package! And I have a business venture that was requiring me to get this LLC Fast! OMG!!! LegalZoom totally dropped the ball and proved to me they are quite incompetent. They gave me a full refund immediately. I will NEVER use them for anything in the future.

I was looking for somebody to help me out to start up a non-profit. My attorney friend recommended LegalZoom and from what he knew, they were pretty good and efficient so I decided to give them a call. The representatives for the sales weren’t as thorough as I would have liked them to. But the customer service was very knowledgeable, patient, and walked through every step with me. I'm still in the process of filing part of it, which is the 501(c)(3), and I've had a hiccup on it because things won't process on their end. I wasn’t the happiest with that. But to set up a non-profit from start to end took about less than a month, which was good.

I originally did my LLC through them. Everything went fine. It has been 2 years and I’m still struggling to get them to stop charging me the fee the registered agent. The amount is OUTRAGEOUS. $299.99. I have tried to cancel and but they won’t let up. I am out of work. I never used the LLC. LEGALZOOM and the Coronavirus are ruining my life. STAY AWAY FROM THIS MONEY HUNGRY COMPANY.

I used LegalZoom for an LLC. I talked with someone on the phone. I also went online but I had questions prior. It was a positive experience with LegalZoom. Although when I tried to get ahold of them, it’s just really long waiting times.

I had started the process about two years ago and bought a bundle package for power of attorney and healthcare proxy. But I never finished any of it. I got some documents sent, but I never had them filed or signed or made legal. Then, recently, I had a death in the family. It was a member of my family that did not have a will. I thought I’d better finish it. I’ve gotten the will and the power of attorney back with the information on it. But I still need to get that notarized.

LegalZoom filed an LLC for me and their service was quick and easy. I did most of it online and then I had someone follow up with me over the phone.

I used LegalZoom to create a corporation and to do wills and power of attorney. It was a fast and easy experience. LegalZoom has been a low-cost way to take care of common legal issues.

The last time I did my wills, it was very easy to do with LegalZoom so when we changed locations and changed states, I just went back to them for my estate documents. It was very easy to use and it was state-specific.

Use LegalZoom. It is very user-friendly. I used it for a power of attorney and a will.

LegalZoom seems to be working good and the cost is fair. It’s a three-month installment. In the long run, going with LegalZoom would be cheaper than hiring a personal attorney. It’s sometimes better to have something that's bigger than it is to have something that you may not be able to trust.

Updated on 04/11/2020: I just took the liberty of reviewing the Legal Zoom response. I find it interesting they say I did not order the EIN package, but yet clearly I was billed $79 for this. I have the receipt, order number, and everything. This is exactly the type of incompetence I'm speaking in reference to-get your facts straight Legalzoom.

I placed an order to create a Corporation in January 2020. It should have taken 2 weeks. It was finally completed by another company in early March in 24 hours. LegalZoom demonstrated to me...bad behaviour, lack of responsibility, Many failed promises, and even the last effort of requesting to speak to a manager...I was told that I'd get a call in 24 hours. And if that's not bad enough...it actually took 5 days to get a call from the manager. In fact, the person at CA Secretary of State told me "why do you use legalzoom, we have a lot of problems with that company." An absolute disaster & I probably wanted 40 hours of my time with them. Even their phone system callback feature is messed up...

I used LegalZoom about two and a half years ago when I was starting a business. It was pretty simple, inexpensive and it got the job done. Recently, I used it for some personal legal issues, wills, and power-of-attorney. I’m retired military. I was trying to get in to see the local military office but they kept saying to call next month. They were already full. Somebody told me that they had just done a will on LegalZoom and I thought why not. I was not doing anything complicated. I just needed a basic will. I did everything online and I didn't have any special requirements. It was fairly standard. I’m comfortable that the output was good enough. There are no issues that I am aware of so no news is good news.

I was selling a car and didn’t wanna pay the cost of just the paperwork I needed. Getting everything set up was very easy. And I liked the ease of working with them.

I registered and paid for a nonprofit through Legal Zoom about October/November. I received my corporation papers for my company, but the nonprofit part was never done. I have contacted Legal Zoom at least three times every month looking for a status on my order and every time I get a different answer from your customer service reps. Finally, today I got a rep, Jahmani who was very disrespectful and unwilling to do anything to get me answers about why my order was delayed. Finally, she said blatantly that the reason my order was held up was because I did not fill out the questionnaire correctly. I asked her to tell me the name of the questionnaire file she was looking at so I can compare it with my records of sent files. Again, after another 15 minutes, she stated that she was looking at the wrong thing and everything was correctly filled out and she would pass it along to the proper department.

I signed off on the last paperwork to get the trademark registered and I asked if there would be any additional costs. I thought that my costs were covered. But I got a bill in the mail and it wasn't from LegalZoom. It didn't even reference them. It said trademark publication and it didn't have the name of the company on it. It just said WTP. There was a reference number, application number and national class. Then it had my trademark. It was a bill, a publication fee in the amount of $1,420. I was wondering if that was something I should've expected to get or it was bogus. Other than that, my experience has been fine.

I used LegalZoom to incorporate my business because it’s easy for me to deal with them. I just go online, and they will walk me through and give me good terms of payment and I get the offer. They're good and they did help me. And the bylaws that they send me, I have all the information if I have questions.

I have a personal small business and I have used LegalZoom for a couple of things a few years ago. It was a good experience incorporating. Then recently, we used them to file our articles of incorporation for a non-profit we created. The process took six weeks. The customer service was friendly and helpful and they did everything I needed from them. LegalZoom did their job, and then the ball was in my court to do my job. I was satisfied and I would use them again.

Several years ago, I started putting together something that was better than a will. Then I went to LegalZoom to get some help. I never finished that but I knew about them since then. Then recently, I opened up a business to trade foreign exchange currencies. I talked to LegalZoom and they let me know what I could do and what it would cost. Then I said I had a potential need. It turns out, it fell through rapidly. I paid $600 and spread it with three monthly payments to get the package done. Everything has been done and set up but my immediate need went away. Maybe this time next year, I'll be in business and I'll have some money coming in.

I used LegalZoom for a power of attorney for my ex-wife and I also did a will for the kids. I was being deployed and didn’t have time to get to the base, which was why I went back on the site and looked at it. I found working with them to be really simple, quick and easy. They called because they had a couple of questions. They wanted to make sure that things were filled out right.

I had an okay experience creating my business - I never really talked to anybody but they promptly prepared my paperwork. I guess you just have to trust that they do the the right thing. Annual fees for maintenance are high and when my business closed they wouldn't allow me to cancel, claiming my paperwork wasn't in order. When I asked what I needed to do to get my paperwork in order I didn't receive an answer - just got the runaround. If I ever get out, I will never use them again and resort to a local professional.

I went to LegalZoom to ease my processes. Their service is also more viable for me given my workload. Thus far, being with them has been a great experience. The emails keeping me on top of certain things that need to get filled out are appreciated.

I used LegalZoom for provisional patent filing.The process was okay, but it was not that good. It was very vague, and I didn't get the information that I wanted back. I, probably, would not use them ever if I do it again.

It's easy and straightforward to submit an application to LegalZoom but my process wasn't that smooth. I wasn't getting notifications via email and I had to go on the websites to find the updates. I also had to call them. But now, the issue had been straightened out. Using LegalZoom is more affordable. It's quicker and economical, otherwise, I have to go find a lawyer and spend a whole lot of money.

My experience with LegalZoom has been good, so far. I ended up getting an LLC and getting the best package they offer. They got my tax ID number from the LLC and they did a trademark run for me. I’ve done everything. I got my book, my binder in no time flat. I’m dropping it off with my CPA. So, everything as of right now is going well. I like the turnaround time. It was effortless. I could be an accredited business and there are no worries. All I did was just answer the questionnaires and it’s done. It’s over with and either you’re approved or not.

LegalZoom has a wide range of services. It was affordable, reasonable and more efficient for me at the time. They were more knowledgeable than I was in creating an organization and they were communicative so I had understanding throughout the whole process. I could call if I had any additional questions. Plus, they were very helpful.

I used LegalZoom to get an LLC. I go online to work with them and their site is super easy to navigate. Using their service has been incredibly simple for me.

I like the prices of LegalZoom. The process was simple and my experience with the rep was good. It was straightforward. They clarified a couple of questions that I had.

I like the ease of doing trademarks with LegalZoom. I've been with them for about four years now and working with their reps has been very good. Things are working out fantastic with them.

I like the amount of services that LegalZoom offers at the price they offer. I'm using them for incorporation and trademark. Their reps are friendly and professional. The whole process was very good and straightforward. I just have an issue with some overbilling, but then it got sorted out.

I used Legal Zoom to start an LLC in 2017. I originally paid 159 for registered agent services. Suddenly it's 399. I tried to change my registered agent but found out my business was in inactive status with my state. I'm currently dissolving and can't afford the 399 that they took from my account. I did not order any extra services and 399 is ridiculous for registered agent services.

I've been with Legal Zoom since 2016. Setting up with them was really easy. Now, I don't have to hire a lawyer anymore. I just keep going to them.

Working with LegalZoom was simple. I went online and put the information in, and they did the rest. I did an LLC for myself, and I did a living trust with my mother. The trust was quick. They had that out within a couple of days, but my LLC took a little longer. They stated that they were waiting for the state to input the information, so it took more than seven to 10 days that I was originally told. But, I have it now. LegalZoom took care of everything. I didn’t have to do anything.

I first wrote my will back in 2014 and I just updated it. Everything was online. It was pretty simple. I like that you could do it yourself without having to meet with a lawyer. It was super easy and fast. It took about an hour and a half.

This company was fine to start up our business, however, our experience with them since the start up has been abysmal. State notices for our business were going to Legal Zoom instead of directly to our office. The notices were time sensitive, giving us 7 calendar days to respond. Legal zoom didn't forward us the notices until 6-9 weeks after they received them!! It gave us no time to respond whatsoever. When speaking with legalzoom support they had absolutely no answers for me except to file an amendment making our office the direct mail center. We paid $300 for the amendment. After about 6 weeks we received the letter in the mail stating the amendment was confirmed. However, we're still being forwarded state notices 2 months after Legalzoom is receiving them! It's an absolute joke.

I had applied for TradeMark and had taken their complete coverage package. This package includes everything including legal fees, implying they check for any similar marks, they review the application, ask us to fill in the classification of goods. after you fill the questionnaire etc. The application is checked for errors and filed by them. Upon submitting my application after 2 months got an email from The Office Action by USPTO stating some classification goods and services falling in different classes: So either pay for an additional class or remove the same. I intended to apply only for 1 class so it made sense to remove the extra/ wrong classification of goods. I called up LegalZoom and spoke to Mr. ** on (extension **) and it was appalling that Mr. ** suggested we would have to buy some services to fix the mistake done in filing the trademark application.

1. 03/02/2020, called the IRS myself to find out I do not have S-corp status. No follow up by LegalZoom on consumer behalf about whether the final S corp status has been achieved or not when I filed for it in Feb 2019. It is not up to the consumer to self check or should I have to keep calling in to check on the status. I had problems with my initial incorporation into just a C corp too. I shouldn't of assumed I had automatically attained status. It wasn't until I called the IRS where they informed me I should of got a letter saying I achieved S corp status. Why didn't legalzoom tell me about this letter that I was supposed to receive it. IRS also told me that if I don't get the s corp status within 2 month to call in again and check. Why didn't legalzoom call in on my behalf? Well guess what happened? The person that I was corresponding with is no longer with the company and the clients that he served I guess were never followed up with.

I got them to do a will for my father. But I was confused because it said $69.99 and then when I got into it, it said $89. So I don’t know how it jumped from $69 to $89. But I didn't ask them about it. We just went ahead and paid it. But they should be more explicit on the prices so you don’t accidentally do something to make it charge you $20 more.

I had LegalZoom create the LLC. The process was smooth. I spoke with somebody to cancel a registered agent aspect of it. Somehow, they chose it for me on accident, and so I got a refund for that. But it went smoothly. Working with LegalZoom was easy. I got it done quickly and I barely had to do anything.

Before you sign up for any subscription with LegalZoom be sure you know how to cancel if you change your mind. It literally took me years to cancel my $14.99/month subscription because I would sit down to do it and then didn't have the hours it would take to do it. Customer care is only open for limited hours and they claim 45 minutes to 2 hour wait times. They also offer to call you back, but never did call me back when I chose that option. They also claim that you can cancel online but I could not figure out how. I had several people sit down with me to see if they could figure it out with no luck. I tried calling the sales number and they answer right away but when I asked for help canceling my account they just sent be back to endless hold with Customer care. I tried the chat line but they are not authorized to cancel either. I just found it almost impossible to cancel until I asked if I needed a lawyer to cancel my account in an email. Just horrible!!

I ordered the full package to create a full LLC basically and they screwed it all up. They did my articles of organization the wrong way so I can't get an LLC without paying to refile and they won't pay that fee. It also took twice as long as they said it would. Do not use them, just go to your local banker and they will generally do it for free.

When I went on Google and looked up different sites, LegalZoom appealed to me and I ran with it. I used their LLC services. Everyone was kind, really informative, and polite. Everybody did their job and did so professionally. The one benefit of working with them was the convenience. I didn't have to do all the running around and all the legalities of forming a company. I also didn't have to take care of the paperwork. The representative that I'm dealing with is very professional and kind. He answered all my questions to the best of his ability and I was comfortable speaking with him. I'm satisfied with the services that have been provided.

Due to ease and cost, I used LegalZoom. I used their trademark service. Creating the documents was simple. The website was also very easy to use and to navigate.

I needed a copyright for a script. LegalZoom, which I looked up online, was our first choice. It was easy with them. I just got to upload my script, and they sent it off. I’m just waiting for the copyright to come through. It was very quick and painless.

I needed stuff for DBA and going through LegalZoom's website was easier than doing it in person. I just got an email that they tried to contact me several times and I don’t really know what that was all about. I thought I was still waiting to get a seller’s permit but I don’t know if that’s been taken care of. I don’t know how they were trying to get in touch with me, if it was through email or cellphone.

They did a good job initially, documents were good, instructions were good. I signed up for their registered agent services and the fee went from 159 to 299 to 399. I didn't notice they added on a service I didn't order. When I realized what had happened I made the decision to cancel the service. I provided them documentation that they were no longer the registered agent and turned off the auto payment option. I never received any confirmation the service was cancelled and now I received an email that says they will renew the service and charge my credit card $399. When I log into my account it says manual payment. Now I must call to determine if they have cancelled the service or not as I cannot find where to cancel online. I would not recommend this company. Making it difficult to cancel and adding services I didn't order is just not right.

I used LegalZoom for LLC and I was able to have all the license, all that certificate. The representative always answered the question too. And creating the documents was good. But LegalZoom is very difficult because they don’t explain everything about the fee.

I chose to use Legalzoom through the recommendation of others to set up my small business. I chose to use this service so I could put my focus on launching the business. Instead I find myself on the phone with them constantly. I have now spoken to 4 different representatives. The first helped me add a service to my account and was pleasant. The second was an alert that they needed something to proceed. But then said they did not. I was told I could have my EIN within 3 days, twice on two separate phone calls. Weeks later it never came through.

I had a 3 minute telephone conversation with an Attorney. I set up another consultation which lasted another 3 minutes. The Attorney told me I could contact him if my concerns escalated which it did so I put in another consultation request and was given an appointment for 5 or 6 days later. The day before my appointment I received a call from a Legalzoom person who talked very fast, loud and made me feel belittled. He said I was only entitled to one 30 minute consultation per issue. I explained that I never had a 30 minute but a total of 6 minutes. He said it didn't matter and so my appt with the Attorney was cancelled (no notice, no nothing).

I used LegalZoom on the stuff to get the business started. They also let me know about yearly filings with the state. But there were some complications. I've been using them for Mechanical Design Services, a business up in Maine. However, I could not use that name down here when I moved to Georgia so I had to start a new business. I want Mechanical Design Services to go away. Supposedly, there's already a work order in place to close that one out. I don’t want to create any stuff with them again because then they might not do it for my new business. I just wanna make sure that the old business gets closed out and the new business is the only business.

I canceled my LegalZoom registered agent service back in 2014. I got a collection notice from Caine & Weiner on January 2, 2020 for the amount of $159. What's the situation with this. This is six years later. I see I am not the only one getting this notice. Is this legit?

When starting an LLC, the main things needed are your registered agent, certificate of formation and the form with the raised seal showing you are registered with the state. Legal Zoom failed to send me the certificate of formation which is required to have in able to open a bank account, therefore I’m unable to deposit the $30,000 in checks I have made out to the business. I still waiting for a return call from a manager, because the only option I got from the representative that “helped me” was to have them send me another copy but it will take 7-10 days. 4 days later I received an email requesting me to call them only to find out they need $30 to process the order so now it will be another 7-10 days and I still haven’t been able to talk to a manager nor get a call from one and the $30,000 in checks is still just that, a check, unable to cash without bank account. I'm passed upset at this point, I’m extremely frustrated and there’s nothing I can do but wait!!

Was trying to set up a llc that I could afford, I found a package I could afford. Was excited. As soon as it was set up the payments to work with my monthly bills it got up on hold. Said need more info. Tried doing it through emails nothing. No replies, then this Saturday they put a 310 dollars charge. For what was a 270 package and paid almost 90 of it. Have I copy of the agreement. So I spent two hours getting passed around not helped then finally talked to someone about it and she said it for a subscription that I never got. Ask her to cancel the whole thing and refund me my money since nothing had been done and she wouldn’t cancel it. Just keep says I’m going to put it on hold. This is shady, over charges for things I didn’t ask for or agree to! So on that note refund money money. I don’t want your services.

I've been a LegalZoom member since 2017. I used their service for incorporating a business and it went pretty smoothly. Then the same thing now, I used them and it went smoothly as well. It was easy to incorporate ‘cause they did most of the work. I just had to get some information and they were able to implement everything and do all the licenses and stuff. They’re very good people and I’ve had no problem with anybody that I've talked to.

I had LegalZoom do a last will and testament. It seemed easier to get it done with them in a short period of time. I could do it quickly online and the follow up was very quick as well in getting the materials done properly. However, when I went to do it, I also recommended that I'd do another document, which I got started off then realized that I did not need it. I called LegalZoom and they said that they'd cancel that out. But ever since then, I get an email every other day from them saying that I haven't completed it. It's unpleasant. I wish they stop sending a follow up email. But overall, I was very happy. It was quite easy to accomplish the goal and I found it very simple to follow the directions they gave.

Everything goes smoothly when I deal with LegalZoom. I've been using them for quite a few years and it has been quick and easy. My account goes back a few years as well.

I have used LegalZoom to incorporate on two separate occasions and both times they have tried to charge me a $159 "automatic renewal fee" for registered agent services. Anyone who does a simple google search can see that this same service can be obtained for less than $50 / year. They make no attempt to contact you about the bill, send no email, and never call. You only find out about the amount due when they send it to a third party collection agency TWO YEARS later! It's ridiculous! DO NOT do business with these guys unless absolutely necessary. It's not worth it!

I’ve used LegalZoom 10 years ago. And after looking at other options, I used them again recently for a will and trust. I like them as a company and I like the people who work there.

I turned off autopay on my services almost a year ago because I closed my business. Legalzoom emails me multiple times to pay for the services, which I replied, “no longer needed since I closed my business.” Today I received a letter from a collection agency demanding payment for the services I turned off almost a year ago.

There's tons of other reviews on here about how bad their registered advisor service is. But even if you DO pay for this service, you will STILL get a letter in the mail from Caine and Weiner -- LegalZoom's extremely rude, unprofessional debt collectors. Apparently I owe $159 from 2016 -- which shows as paid in my LegalZoom dashboard. And can you get through to LegalZoom to tell them to call off their collectors? Nope! 1 hour plus wait times just to pick a random line to try to get a person, as there certainly is nothing in the phone tree to get you to someone for anything other than buying services.

Ordered an LLC registration just to find out that it was registered under the name of the organizer. Ok, so that organizer could just sign the Financial Account Authorization Letter right? Except it wasn't sent notarized. After speaking with a very rude and dismissive customer rep, I was told to go to the bank and notarize it myself, only the bank doesn't let you notarize something without both parties present (the organizer). It got to the point where my banker actually got on the phone with "Catherine" and began to argue my case and asked that she have a notarized copy sent out to me. She finally conceded and said she would "request" for one to be sent out but has yet to send me a confirmation e-mail and all every attempt of contacting LegalZoom online has been ignored...

I bought the estate package and started out four years ago but then I never finished. I'm almost done now. One thing that was hard to understand was when I first bought the package, I didn't realize that it came with the ability to talk to an attorney free for half an hour. Also, the verbiage on the website does not make that clear. Finally, I got an email that said I needed to consult. I asked if I was paying for it and they said no.

I’ve cancelled my subscription with them last yr as I don’t have my company anymore. They still made me pay them, and told me that they are cancelling my account as I don’t have the business anymore. Since then I’ve never received any letters from them. But yesterday I got a bill from a collection agency saying I owe LegalZoom $159! For what! I called and cancelled my account, and also paid the amount you asked before cancelling. Is this a joke! I’ll write reviews everywhere else including Better Business Bureau if this is not resolved!

I'm trying to set up an LLC for a consulting practice. I was looking for some out of the box help and support to do the filings. LegalZoom seemed to make it easy and they came recommended. It was very easy to complete the task working with them. It just takes money. They were able to provide best practices and provide access to a number of resources that saved me from having to go search for an interview. I can tap into their legal resources, accounting resources and compliance resources pretty easily. It's a very fast and efficient way to get something set up and provide access to some of those resources that otherwise would be very difficult to find and trust.

I opened an LLC through Legalzoom in 2012, cancelled and dissolved the LLC in 2013. Fully paid off the website funds and was even refunded ~$60 for overpayment. Then after my cancellation I was charged another $159 recurring fee without my knowledge. I went back on to check on opening a will 7 YEARS LATER to find late fees had incurred on the $159 and now are up to over $900. No call. No email. No letter in the mail. Nothing. Had no idea this was accumulating. So sneaky and dishonest, clearly the account had been cancelled and inactive and they were apparently more than happy to let it sit and accumulate without any kind of late fee notice. Unbelievable. I’ve reached out to their customer support to get this fixed immediately, hopefully they make it right. Will continue to update you all on this.

They turned us to somebody that helped us with a will years ago. So when we wanted to get a DBA, it seemed logical to go to LegalZoom. They kept us in the loop. It was fine. But we got a bill for $980 from someplace, and I don't know whether it was LegalZoom. I don't know if it had to do with what we've got.

I'm starting a kennel of English bulldogs. I went to LegalZoom so I can start the business and sell the dogs. I bought an LLC and they were helpful. But I didn't appreciate that they charged an extra $150 afterwards. They took the initial charge off and then they took another 150 off. We didn't even talk about that. I don't know how they did that.

I no longer want their service and they forced the payment through on an expired Credit Card. Now I’m trying to get the credit card company to file a complaint to get the charge reversed. How can a company force a payment on an expired credit card and think this is ethical, especially when it’s a company providing legal services.

LegalZoom is the easiest and fastest instead of going through an attorney. I've used the will and some other personal stuff services. I was just not aware that I had to get all these papers notarized and that’s been my delay. I could have just done it with an attorney.

When I talked to someone from LegalZoom on the phone, it was prompt, efficient and helpful. I used them to set up an LLC and they did what they were supposed to do. I got my company set up and got all the things filed appropriately.

-- The directions online and the person who went through our initial application were wrong about the requirements for the name of a nonprofit, causing the first delay.

Have requested to set up an LLC. Straightforward enough so thought this would be a good service with which to try them. As yet they have been unable to get an EIN for the entity after 30 days and will do little or nothing to resolve the issue. I have gotten EIN number from CPAs and Attorneys numerous time usually within 2-3 days. Further, they have disconnected or hung up 3 calls now after extensive wait times while trying to get assistance to resolve the issue.

I am putting together a 501 (c) (3) organization, and went to LegalZoom for assistance. Although they did a fine job with the Articles of Incorporation, the 501 (c) (3) application was an absolute disaster. Their system of document and process tracking is horrible; they lost my first sets of questions 3 TIMES! Then would send me emails stating I had not responded back to them. (Of course they had never contacted me in the first place!) Do not waste your time or money with this inept group! They did give me my money back, but I wasted 3 months and way too many hours trying to get things resolved. I am so glad I asked for my money back and went somewhere else! So far Floyd Kramer seems a MUCH better choice.

I was charged $234 over 6 months without notification for a service I didn't know I had actually signed up for. Their 14 day "trial" of services is continued without any email notification to the user so I had no idea that I was being charged monthly until I happened upon a charge on my credit card. This is a shady practice at best and a purposeful practice at worst to make millions of dollars off of unsuspecting customers. While I did receive countless phone calls to sign up for legal zoom services and extra emails for the same reasons (aka they certainly have my contact info) I never once received a billing email over this 6 month period. I won't be recommending their services to others. Very depressing experience from a company I paid a good deal of money to for Trade Mark services.

BEWARE of the Registered Agent SCANDAL! This company automatically makes itself your business's registered agent and will continue to bill for this so-called service annually, which is literally just a name listing and they claim that they will send you so-called alerts! It's a scandal. I never heard a peep from them until I just received a collection notice in January 2020. They are collecting for supposedly being my Business Registered Agent back five years ago in 2015! Yes, they are so desperate to get revenue that they are billing inactive businesses from 5 years ago!

Been working on setting up just a will for my wife and myself. Bought a package estate planning which I thought I needed. In the fine print I did not see was an annual fee to talk to attorneys. Also I thought you would get legal help to fill out which when you talk to representatives all they say is they cannot provide legal help. So what is it your really pay for. You end up doing it all yourself. I received zero help and was passed from one person to the next in chat and on phone help. What a scam. If I could give zero I would. Alfred **

The download link in the email I received after paying for my document does not work: the document doesn't get downloaded onto my computer. Nor can I download it from my the legal documents folder on the documents tab in my account. These pages all keep crashing or non-responding (issues I had while filling out the online forms as well). Finally, the document was not modifiable while I was filling it out, so I have to cut and paste the entire text from their screen into a word document, reformat all pages, paragraphs, etc. and make the changes I need. At the very least, these limits should be indicated from the outset. Furthermore, unclear why they need a mail address when presumably one wants to receive the documents by email. Helpline hours are annoying for non-West-Coasters too.

Total crooks! Received a letter from a collections agency in the mail today from a balance they believe I owed from 2014, for a company that was dissolved in 2015. First red flag: no notification via phone or email that I owed them money, a collections notice was the first notification. I called in only to find out that the $159 balance I was notified by was actually almost $800 now after years of defaulting on payments. I went to their website to log in and figure out what was happening with my old account only to hit a landing page featuring a new promotion they are running, "pay just $99 now to forgive your full balance with LegalZoom!"

My experience was/is not good. I paid several hundred to file an LLC in NC on 12/27/19. As of today 01/23/20 it’s still delayed. They say it’s the Government’s delay but after calling the Secretary of State yesterday it is as much a mystery to them as it is to me. I also paid an additional fee to expedite the process to 10 days. I come to find out I was charged an additional $159 to have them as my registered agent, I was never asked if I wanted this. I was told in fairness that I would be refunded the expedited fee and I could drop them as registered agent but we would be back at square one.

Buyer beware... I canceled my LegalZoom registered agent service back in 2014. Despite this, they attempted to charge a $159 renewal fee to a credit card I had cancelled while stationed overseas. I had no idea this was happening until I got a collection notice from "Caine & Weiner" on January 2, 2020. That's six years after I cancelled! LegalZoom...I beg of you. Please fix this.

I really thought this was going to be an easy way to let professionals handle a job, here's what I found out:

I used Legal Zoom to start a business.. Knowing nothing about this, I apparently elected to have legal zoom be my "representative." They've been billing me for 5 years but I've never received a bill, phone call or email. Over the weekend I received a collections letter for $159. I called and spoke to the customer service rep and she said they can dissolve the company for $208. They said they would not credit my account the $159 renewal fee but would give me a $99 credit toward the $208. They were unable to tell me what services they provided for the $159 charge. Complete garbage. Don't start a company with legal zoom. If you're serious about starting a business, sit down with a lawyer and pay the extra money to make sure you know EXACTLY what you're getting involved in. I'll be writing reviews on every site that I can find to let people know about my experience.

When Legal Zoom first started years ago, it was a great way to quickly and inexpensively set up a corporation. The only issue I had back then is that my business disbanded and LegalZoom threatening to send me to collections for not allowing their RA to continue to bill me their RA fee even though the business no longer existed. The petulant RA sent nasty threatening letters that he was OWED some $500 and was going to take me to court less I paid him. I wrote back -- "sir, the business has not been in business for a few years now." Once my cc expired and he could not longer charge, he threw the biggest tantrum for money...and then relented upon learning the business had dissolved.

LegalZoom salespeople make everything seem so simple and easy. "Let us form your LLC for you! Pay us $X and save yourself all the time!" Awesome, right? NO. I provided a DETAILED description re: the LLC I wanted to create in the state I wanted it registered in. LegalZoom 1) Registered my LLC out of sequence of required steps re: my state, 2) Failed to disclose what I would have to do to complete the process, 3) I have worked THREE days working through ALL THE OTHER FILING REQUIREMENTS necessary to create my LLC.

Our company made the mistake of using LegalZoom as a core vendor to assist in a series of LLC and LP related matters. We've been billed in excess of $3,000 in the past 90 days, with 20 minute phone call waiting times when need to speak with a human contact at the company. Exceptionally frustrating especially considering the time-sensitive nature of much of the work. We certainly be taking my business elsewhere and you should consider doing so, as well.

I have had broken orders sitting in my account for 2+ years. Gone through 10+ departments to get it fixed without any luck. Constantly placed on hold and “disconnected” with never a call back. The theory of the company is great, but the reality is that you are dealing with call centre staff with no experience in the subject area who are only following scripts.

I thought it was worth it to pay a professional. So I paid a premium for expedited LLC service. LegalZoom made typographical errors with no review causing significant delays. Tried to make me pay for THEIR mistakes. Multiple phone calls, and message exchanges; they do not followup on documents that they are sent. They made further mistakes on the corrected documents too! I would send their requested document the day the asked for it, then 3 days later they would ask me for the same document and claim that "I" was holding them up!! Took over a month to get my LLC corrected.

The Account Executive was a very smooth talker and I took what he was saying at his word. Never ask for a contract or a statement of services. But, I should have. Every time, I ask about something it get told it is an additional cost. Even though when we talked about it as part of the package it was there (buyer beware). It seems like that is with everything I ask for assistance with. Even, though they charge you three times more and you get a team because of all the bells and whistles. It has turned into a huge joke. Stay away for this part of LegalZoom. Stay with the do it yourself and only get the parts that you need. Their sales team will only upsell you and disappoint.

LegalZoom is not concerned with providing people value. Once they get you hooked do not expect sound advice starting your business. Do expect fear tactics such as e-mails to have you subscribe to their products as well as stealth tactics such as their automatic and annual renewal as them (actually another company name and address) hidden in the process of creating your business. Legalzoom and their ilk hide in the gray areas between legal and illegal behavior as well as showing no sense of ethics.

My Not for Profit corporation was closed down over 5 years ago. Legal Zoom was contacted. The corporation was not renewed with the state. Never heard a word from anyone until a collection agency sent me a letter yesterday. This was a group formed to help children and battered women. That shut down! You folks don't bother to send a letter or an email, but send a defunct organization to collections? You had my address, it hasn't changed in 20 years. If you had a question, you could have used it. Your collections agent used it.

On December 13, 2019 I placed an order for an incorporation of an entity with LegalZoom which I have done many times in the past. This time, however, has been a horror show. On January 10 2020 while checking on the status of the order, I realized that NOTHING had been done to date on this order - not even the availability of the name had been confirmed. On Friday Jan 10, 2020 I attempted to contact LegalZoom because we needed the entity set up. After waiting in queue for approx 25 minutes, I spoke to a young lady named Lauren for another 25 minutes only to realize that she did not know what she was doing and was not going to escalate or do anything to get my order (which had been clearly dropped) back on track. I asked to speak to a supervisor. Lauren finally said she would get a supervisor and put me on hold.

I registered a LLC with LegalZoom in 2014. The business never got off the ground and I then was hospitalized with Heart Failure. I lost everything and now rent a small room and have retired. Today I get a demand for a $159 payment for some renewal. I never renewed anything. It’s really a kick in the teeth to be sent into collection with no correspondence for 5+ years. I called the lawyer but got nothing but an argument. I tried to call LegalZoom but all I got was their machine which didn’t help at all. All I can do is dispute the transaction.

I used Legalzoom 5 years ago when I formed my LLC as RA. The fee was 159$. Following year I changed my RA to my local CPA. I received a letter from Debt Collector that I owe 159$ for renewal? What RENEWAL? Now, this Caine and Weiner are harassing me on behalf of Legalzoom. I used your 1st year and I don't use your service after that. Everybody should be careful when they use any LegalZoom services.

I have created companies myself with various Secretary of States in the past and I have completed the task within days (2-3 days). But this time I decided to use LegalZoom. Their approx. $1000 charge seemed a little excessive (since I had done it for approx. $300 myself in the past) but I went ahead anyway because I felt their "professional" expertise could be useful. I bought the Gold package plus extras and asked for expedited service (paid extra for it). I did this on 12/2/2019. I still don't have a company registered or anything else. They never bothered to get in touch with me regarding this. So, finally I had to cancel the order with them. Wasted a whole month on these liars. My suggestion, either do it yourself or hire a lawyer. DO NOT USE legalzoom. It's a waste of your precious time.

They are not clear how many partners they use to open your company. You have to wait 5 times more from what they said to get your papers and every week you have to call or chat online. The representatives in the chat use (template answers). They cannot read, think and understand your question. LegalZoom is a illusion, pay for a real CPA, don't waste your time and money. I am waiting for 60 days and they cannot take my EIN as a foreign. The representative Greg told me, "Talk with your CPA"???? LoL....It's a big joke.

The process has cost twice as much as others within my field were able to have it done. Very disappointed with the entire experience! If you have or want to form an Llc I would investigate doing it yourself directly with your state. OVER CHARGE AND UNDER DELIVER....oh and I'm still waiting.

Please don’t use LegalZoom. They have extremely poor customer service and they are impossible to get hold. I believe they have become too big to care about a small customer like me who just wanted to file an LLC. Very bad experience! They put my order on hold for almost a month, wouldn’t tell me why and I tried reaching them multiple times on phone with no success. Every time I called I was put on hold for 30 min. Finally I found out it was issue with the address!!! The same issue for which they had cancelled my order before! I would go with another company. Please don’t use them.

I filled for a S Corporation on December 18, 2019 and paid an additional $400 to expedite which they said I will receive it in 3-5 business days and here we are January 6, 2020 and said they are waiting on Secretary of State. We called the Secretary of State and Legal Zoom barely filled with them on December 23, 2019. They Scam you when you are rushing for a license and you end up paying additional money promising you it will be expedited.

I used Legal Zoom to file a llc in virginia. After accepting over 400 dollars they put my acct on hold saying the name being used needed authorization from the scc board, even after I poi yed put scc bylaws stating it was a usable name. I contacted scc and they said legal zoom was clueless, that there was no special permission in writing need, that they were supposed to physically send in the application for approval..

Why have an app if it doesn’t work!?!? Been trying to “chat” for a few days now. Guess I’ll just waste more of my time calling them again. In my opinion just go get the stuff to form an LLC yourself. Only used LegalZoom to make things easy, which they are not doing. Waste of time!!!!

I've used LegalZoom several times in the past and I've always been very happy with them. When you request power of attorney documents or wills, LegalZoom is very good with those. I paid for documents for power of attorney and there was no issue. The legal documents were excellent but when I called for an attorney's help on something, he was absolutely no help. He said that he didn't know anything that I could do under the circumstances and offered no direction. He said about five sentences and that was the end of it. It was a waste of money on my part and I wanted to cancel after that.

I'm helping my dad get his stuff in order but he's in Ohio and I'm in Virginia. Then I got a friend who's an attorney in Florida. So with all these people in different places, I couldn't find the right person in the state he lives in to get things done. I decided to use LegalZoom and the service had been fine so far. It's been nice as far as making changes and it's been handled quickly. I'm gonna do a consult with them to make sure everything is squared away once we get things done.

We've formed an LLC and I've used LegalZoom for a will and a power of attorney. I really like the service because you can go in there, print out a last will and testament and get it notarized, and it's a legal document versus paying an attorney $1,000. It's a really good service and the way they stay in communication with me is excellent.

We had a business in the past and worked with LegalZoom on getting the LLC documents together. We were looking for additional work now, so it made sense to work with them again. We did the LLC 10 years ago, and then we did the estate planning. We're confident in the product that they're gonna produce and very easy to work with. Right now, I am working on preparing my elderly parents' will and get all of the information that my parents wanted and had a few back and forth with LegalZoom to make sure that things were awarded correctly so that it met their wishes but also that the documents would be formatted and have the correct terminology so when the time comes, everything is clear and in place.

We used LegalZoom about 10 years ago to set up an LLC, but we no longer have that. Then recently, their name popped up in my search for powers of attorney and I remembered that I had a good experience with them in the past. So, I went ahead and went with you and got a power of attorney for my sister who has Parkinson’s. I have had no problems and I already printed the POA. A couple of days ago, I had it done by a notary, signed by a notary with my sister, and it’s all taken care of.

I went and I asked them to submit a new Form 112 or something, and they’ve submitted it. I told them I only had two people under ownership, and when I got the new booklet, they had three people still. And it was frustrating because I had called them to change that, and they did not do the right job even though they confirmed it over the phone. They only removed one name and they were supposed to remove two names and have a different slip. I have to call them and get that done. That one issue, nevertheless, is a once in a blue moon type of issue, and everybody has mistakes. Overall, LegalZoom is fairly simple to use.

My experience with LegalZoom hasn't been pleasant. They made a mistake with the spelling of my name which they couldn't help me with. With the last name like mine, the last thing that I was expecting was my first name to be misspelled. The paperwork had to be changed and it took a little while for me to get the documentation back in. I didn't receive what I thought I needed to receive and I had to go back to them to get the paperwork sent to me. They emailed that to me, I got it printed out to fill with the original paperwork they sent.

I set up an LLC with LegalZoom and I like the ease of use because they had the expertise to handle all the stuff that we needed to have, like paperwork. Everything was right in front of me and the experience was pretty seamless. It wasn’t hard. I also dealt with their rep and it was a good interaction. Initially, I felt like LegalZoom was the most credible company in terms of this type of stuff and overall, I am highly satisfied.

I have had wills and other products which were fine but the RA has been a bad experience. I told them I wished to cancel and they requested I submit documentation. I submitted the Docs for the third time but I kept getting billed. I find out that when I registered they opened up a separate LLC with the same name and different ID. I now have to find this second ID to dissolve it. It's been a nightmare. Never again for business issues.

We had previously done a trust and wills with Legal Zoom, but had not updated them for 10 years. Legal Zoom helped us complete all the updates, without being charged full price, quickly and easily! They were very helpful, answered all our questions, and stayed on the phone with us until we were ready to complete the work on our own.

I’ve known about LegalZoom for a while and I probably first saw them in a commercial. I used their service for the LLC and the communication with them was good.

My lawyer recommended to use LegalZoom, and I’ve used it once and it was fine. It was a contract between somebody I loaned money to, and the process was easy. Their representatives have been straightforward, and their website was easy too. Keep up the good work.

A buddy showed me the LegalZoom website and I used their bill of sale. Everything was all good.

I’ve used LegalZoom in the past and I needed to do some wills for some in-laws. It seemed like a convenient way to do it and get it done without enlisting a lawyer. I was self-directed at the website and there were segments of the website that were confusing. I did a will for my mother-in-law and then afterward, I had the option to add on one for the husband. I attempted to do it, and I was confused. I wasn’t entirely sure what I was and wasn’t paying for. It ended up I did a will through the website for the father-in-law too but I had to cancel out or not use the additional will that I purchased in the original transaction. It was really odd. It was some kind of weirdness in the UI in the way it led the user though this. A couple of programming tweaks would fix it but I’m sure that I’m not the only one who noticed. I wasn’t super happy about that.

Legal Zoom has a good website. I did a trial for a week with them for some employment documents and their reps were good. Everything worked well and I'd use Legal Zoom again.

I used LegalZoom to start my LLC and everything went good. The first lady I talked to talked really fast and I’m not used to that. She could have talked a little bit slower and more clearly and, because I’m an idiot, I didn’t understand anything going on. So, while it went well, some things got by me that I was paying for and that I didn’t need. It was my mistake for not understanding the whole process but it was all right. I got it all straightened out with the second lady I talked to. Whenever I asked her to go over everything with me again, she had no problem doing that. She explained everything else and went over very thoroughly with me the second time around. She did a good, honest job. To my knowledge, I’m finished with the program. I’m not sure how long it really took from start to finish but it didn’t take very long. It took longer for Illinois to accept the business name I picked out versus anything. So, everything’s perfect.

I paid $743 to do trademark for my business. They only updated with me twice on phone for the first 3 months. It has been 1 year and 8 months and I had nothing, no answer. I contacted them and asked. The only answer was up to UPSTO. I was tired of this so I go ahead. I filed another with my state myself without their help. It was bad service because I got hung up because I questioned them about my case and why they never contacted me as before through phone. They wanted me to pay their lawyers so I can have my case through. It was really frustrated and stressful because I was heading nowhere and lost my money, like good legal scam.

I was trying to figure out how to get set up as an LLC and I heard about LegalZoom on a TV ad. The people were very friendly on the phone and they answered my questions. I paid a lot of money and they sent me a nice little book with some stuff. I haven't really gone through it super good, but I was trying to get a business insurance and the gal that I was talking to said that my LLC was in. So, I've received most of what I was looking for. So far, I don't have any problems with it. I haven't done a lot with it but I've been contacted by some folks to help credit and doing loans and business credit card.

I used them to start my LLC. That was great and easy. They set themselves as the registered agent which ended up costing me 299 every year. Turns out I can be the registered agent. That's fine. I did that through the State of Ohio. They, then charged me $399 and I had to prove it to them in order to cancel.. I sent them the info and they refunded me. That's fine. THEN 2 charges this year for $399 each!!! I think they hope that you'll miss the charge. KEEP an eye out!

LegalZoom doesn’t always make it clear that they partner with service providers which can leave customers confused as to who they need to deal with. Take Deed Transfers as an example, they partner with GoDeeds and tell you to expect a 5-7 day turnaround. The LegalZoom site gives you a helpful but completely inaccurate status of pending - meaning they are working on the paperwork and the will send it to you. I never received the docs 12 days later so I contacted LegalZoom, they said they had no info, call GoDeeds (even though I paid LegalZoom!). GoDeeds customer service was rude and sassy telling me that it was emailed a week ago. OK.... was I supposed to read somebody’s mind here? Everything else was regular post... When I asked to email again, the bitter woman gave me an attitude. Do not use Legal Zoom or Go Deeds - it’s not worth the frustration.

LegalZoom does a lot of advertising and a friend of mine started his LLC with them, so I went this route. I’m part of the Equip Start program and I have a dedicated account manager at LegalZoom, plus accountant. They have good relationships with me, whether it’d be accounting, insurance, marketing. They're also pretty easy to work with. The process of starting the LLC online was not confusing, but if you don’t know what you’re buying, you might be surprised as to what you’re being charged for.

I did not select the option for them to be my authorized agent. They zapped my account for an additional 159$ a month after I signed up for the `basic` service 120$. I called and got a CSR that wanted to argue with me.

Reoccurring fees for everything. They do nothing for you. If you call them up for anything there is a charge for it plus there is a $400 charge every year where they do nothing for you. If you try to cancel they charge a fee for it. Fee to cancel is over $150.

My aunt pointed me towards LegalZoom and I also talked to a couple of other people who all said LegalZoom. I used them in setting up a LLC and it was very easy setting everything up since they took care of pretty much everything. Also, everybody that I dealt with was good.

LegalZoom was really good. I made my will through them three years ago and then I updated it just recently. I did it all entirely online. I’m not completely computer savvy, but it was very easy to use. It was thorough and inexpensive. i got the job done. It was inexpensive and I got it notarized, and it was a done deal. My experience was great. I also tried to go through LegalZoom for a divorce situation, but I needed legal advice. And I guess I could’ve called, but I just thought it was too much of a hassle, so my husband ended up paying for it and all. So, it was taken care of later on. I wasn’t in any hurry. But I had a really good experience with Legal Zoom.

I used LegalZoom to get LLC. For most the part, my experience was good. I did have one issue though. I had somebody create an LLC for me. I called 28 to 48 hours later to try to counsel it and I had set it up on a three-month payment plan. Because they worked so fast, I still ended up having to pay the full amount, which ended up being $1,000 because I had to pay another amount to do a dissolution. I was given false information, that later I was on the phone and the rep said, "You still would have to pay for your first month under the payment plan, but the rest of month, you don't have to pay anymore." So I said that's fine. I'll lose $500, or whatever it was. I talked with someone else and there was a situation where he said, "No. You still have to pay the full amount." And it just started to go back and forth. It was basically a loss of over $1,000 because I had to pay $1,000 for that and I had to create a new one.

Everything was pretty straightforward. It went very smoothly and very quickly. They answered all the questions and they walked me right through the whole process. It was a great experience and I would definitely refer them to anyone that’s looking for help in that area.

Legalzoom is a scam company that takes advantage of 1st time business owners that need help getting their small business legally on the map. They ripped me off for over $1000 for services last year that I could have handled on my own for $65. Now, just when I least expect it, they hit my credit card without authorization for $399. I called Capital One and they told me I am enrolled in a subscription service with them. Im like, "The hell I am. I don't wanna have anything to do with that scam service ever again." They probably tricked me into some sort of fine print crap in their terms of service. Whatever you do, avoid this company at all costs!!!

We did the LLC formation with LegalZoom and the trademark search. Once we did it, we got a ton of calls from people and got a lot of marketing information. We're getting duplicate information from other companies that are local but they do the same things that LegalZoom has already done. We had to do a lot of extra work. So it would be nice to not have our information shared because it became a little confusing as to what's needed and what's not. But other than that, the process is really simple and it seems good so far.

I got the power of attorney and the living will for my parents, and it's making my life a little easier. Setting up was very easy as well.

I have been trying to revise a Trust, Living Will and Power of Attorney for weeks now on behalf of an elderly lady that doesn't have a computer and is in poor health. Once I tried to live chat with them and was ignored. I've been disconnected twice. I've had to call back many times because when you are done revising the trust, etc. you have to "place the order", then it sits for days before you can even see the changes. Sometimes it gets "stuck" and doesn't move from one stage to another so I call to complain. They tell me to place the order again, only to have the same thing happen over and over and over again. Each time you call them you have to talk to a different person and tell them the story all over again.

I’ve used LegalZoom in the past, mostly leases and non-disclosures, and I did it all online. I just went back to it. Their online process was easy and I like the convenience of all the forms and documents right there when you need them.

I am paying Legalzoom to be my registered agent for the last few years. The Office of the Treasurer & Tax Collector has mailed me at least two communications in the last year and Legalzoom has not forwarded to me. They are unable to locate my business mail, all they can confirm is that my account is active. I am going to contact Legalzoom again and ask for a refund. This is unacceptable as I rely on them to forward me my business mail. That's the whole point. Will sign up with a competitor.

I heard about LegalZoom over the internet and aside from the fees being very low, it was easy to understand. I used LegalZoom for some patent, power of attorney and will. The interaction with them was very nice and I like them.

So I was referred to Legalzoom from a friend who is going through a divorce - with children and assets - and he's been doing well with it. However, I'm going through a divorce with no assets, no children, and my ex now living out of state. I signed up, paid their $500 'preparation fee' which really didn't explain much, and got the forms filled out. It was a questionnaire which the customer service rep said would help personalize my paperwork to make it more understandable. It was still 31 pages of which I needed to fill out - more paperwork that had NOTHING to do with my case (assets, children, etc).

I’ve been using LegalZoom for a few years now. I kinda like the ease of use on the internet. LegalZoom is all online and I could do a lot of it myself without intervention from an actual attorney, then it’s backed by an attorney. I've done things via email. I’ve gotten something like do this or do that because I did a couple of trademarks and a couple of patents. But when I did an LLC, it got a little sticky there. I still don’t think I understand how that works and how they’ve been helping me with this big package that they sold me. I was told they were gonna tell me when I need to file this and this. But I haven't heard anything from them on that, so the follow-up on the LLC is a little sketchy. I’m still not confident that everything is up-to-date. Other than that, I really like the fact that I can file a trademark and a patent without too much hassle. Those two things are great.

I googled LegalZoom and they had a better interface, online-wise. It was a straightforward experience and the customer service was great. I called because I had a little bit of a hard time figuring out whether I can bundle the service that I was trying to perform for two separate people, and they were able to help me with that very quickly. There was also a typo that I was trying to get resolved and they made that happen the same day. It would have been nice to have the ability to chat somebody online for that instead of making a phone call, but that’s just me being picky.

I was not happy with LegalZoom. I felt I was misled. I paid almost $300 for a living trust. And I was led to believe that all I needed to do then was fill out the paperwork and then return it back on. They sent it back. I found out that if I want to put my property in trust, it would cost me more money. If you're getting a living trust, it should be everything that's gonna go into a trust. It's not everything except your home. It's not any information that was upfront. They were like, "Sorry, ma'am, that you didn't understand it." I said, "Yeah, it's not anywhere that I read through." And she said, "Somewhere, when you're filling out the thing, there's a little click here if you wanna do that." I didn't see that. And the click here would send you to another dollar amount that you would have to pay if you wanna do that.