
LegalZoom Reviews
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About LegalZoom
LegalZoom is an online legal service that provides individuals, families and small businesses with a do-it-yourself platform and an independent network of attorneys. Its services are designed to help people start and manage their businesses while protecting their intellectual property.
Visit www.legalzoom.com- 30- to 60-day satisfaction guarantee
- Attorneys with at least five years of experience
- Affordable packages
- Some complaints about billing issues
- Not ideal for complex legal cases
LegalZoom Reviews
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- 4,943,548 reviews on ConsumerAffairs are verified.
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Reviewed Dec. 4, 2019
Was charged over $500 for attorney trademark search to be told. It might be rejected by Government because it is a prayer. If I continue after reject an additional $900 fee. Consultant I talked to prior did not communicate to me on the phone it was a over $500 fee for attorney trademark search. He didn't not VERBALLY CLEARLY EXPLAIN THE PROCESS. In the email before consultation stated Consultation with Sergio. But didn't state Attorney Sergio would be your. HORRIBLE. CASSANDRA
Hi Cassandra, we're truly sorry we haven't met your expectations and for any miscommunication on our part. We're happy to answer any questions you have about the product and any next steps.Please feel free to reach out to a manager directly.
Reviewed Dec. 4, 2019
I have never had a problem with them before except when they overcharged me last year. A man I spoke with reduced the charge. Apparently, they upsaled me without asking. It is upsetting because I thought that this was a reliable company. This time, the website stated that my renewal payment was $159.00, however, they took out $399 instead on the due date. No warning. Strangely, when I tried to log into my account to check on my order, I was asked to agree to consent. Never have had to do that before when just logging in. It is almost like it was a trap? When I spoke to a woman on the phone, she said I agreed to consent. Seems like fraud to me. I understand that all companies say they can increase prices at any time, but when it was stated what amount was coming out and then they take out more, isn't that illegal?
Regardless of them being able to increase prices at any time. That would be like my credit card company saying my minimum amount owed was $159 and then when I paid the bill they withdrew $399. I am not sure if I will cancel my membership or not but just wish companies could be more transparent and honest. Give me a 30 day notice!
Hi SK, we can understand the confusion of seeing two different amounts owed for your renewal. Although our fees have increased, the correct amount should have been properly displayed in your account portal. If we make a mistake we'd like to fix. Please contact a manager directly and we'll make every effort to make this right.
Reviewed Dec. 2, 2019
Repeated failures to execute basic functions on business formation. They wasted lots of my time trying to make me chase details that they should have known to ask at the outset. They were very difficult to work with until I quit trying with them. Overpriced and deceptive pricing models; e.g., their process is clearly designed to punish any who don't buy the top tier offerings from them... Will never do business with them again.
Hi Bradley, you deserved the best experience and we're disappointed to know this isn't what you received. We're very sorry that we lost you as a customer and we value your feedback. Please let us know if we can regain your trust and help with anything else.
Reviewed Nov. 26, 2019
LegalZoom took care of everything that I needed taken care of. The rep was very professional, prompt and well put together. I would recommend them to people.
Hi Caleb, thanks for sharing your review and for your recommendations. Please let us know if we can help with anything else.
Reviewed Nov. 25, 2019
Everything is working out well with LegalZoom, for the most part. But they did, most of the time, not verify to me how to get the documents signed correctly to start my business. So, I was prolonged for four months from doing so. They have where it says signature to certify a person, it’s printed on the paper, but when you photocopy it out, it doesn’t clearly show that. So, the person from the notary that certifies the documents before they send the documents to give back to LegalZoom, he didn’t feel comfortable stamping the notary stamp right there because it was never coming out on the document. The third time, I called LegalZoom and told them that they were giving me a hard time. Finally, that print that says for them to stamp on the LegalZoom document for the notary, it finally showed up.
It came to a point where I feel like LegalZoom was intentionally not being fully forward with the information on how to correctly do it. Because the more people that correctly do it exactly at the right time, the more processes that they have to legally do. So, it allows them a buffer to be able to fluctuate the processes of the paperwork that they’re processing through. Another thing, they sent me the other document for me to do the open vendors. I did it on the computer, I had sent it in, and then they told me that it wasn’t done. They needed additional information and it has to be done by hand, but they didn’t send me the papers for me to fill out so I can get the open vendors license. Their process should be way more efficient than the way they’re doing it. It should be one-stop shop because that’s how they’re making it, and it’s not.
Hi Christopher, we're very sorry about the signature issues and glad everything worked out in the end. Please do not hesitate to let us know if we can help with anything else.
Reviewed Nov. 25, 2019
I've had no problem with them at all. I've been using their registration services, and they're quite professional.
Hi Oyiza, thanks for sharing. Please let us know if we can help with anything else.
Reviewed Nov. 24, 2019
We were just trying to get our business started and my buddy looked LegalZoom up on the internet. It was easier than trying to find a lawyer. I called them once and it went well. There are gonna be some other stuff for the government and should be starting with it pretty soon. The only thing is before LegalZoom submits the documents to the state, they send them to the customer. They kinda do a once-over before they submit to the State and I don't remember getting it.
Hi Steven, sorry you didn't get to review the application prior to filing. Glad to know things still worked out smoothly. Thanks for sharing and please let us know if we can help with anything else.
Reviewed Nov. 23, 2019
I tried to obtain a copyright from the Library of Congress. LegalZoom popped up offering good service, and I decided to go ahead and consider them. I had to fill out the application to obtain the copyright on my father’s book. When I approached them last year and asked them to work on an application, I had not heard for entire year from Library of Congress, and I was perplexed. When I finally got hold of Library of Congress, and I asked them why they've been so silent all this time and I haven’t received any notice. They told me that LegalZoom did the wrong application and that was why I was not processed for it. So I had to get back to LegalZoom and told them that for entire year we were not productive because the application was wrong. They had to redo this whole process. But everything went well after that. Whoever I spoke with, whether it was the service or people who dealt with my application, they were wonderful.
Hi Larissa, if we make a mistake we definitely want to fix it so we're very glad to hear everything worked well after the re submission. Thanks for sharing and please let us know if we can help with anything else.
Reviewed Nov. 22, 2019
I wanted to update my will and update some of my beneficiaries in it, so they had sent me the document of it. They also sent my password because it had my old email address, and then I put the new one on. But I got charged for it, which I was surprised to have to be charged for something that I already had paid for. You can make that update and not be charged for it because originally, I paid 99 bucks a long time ago. But they're storing it and they have to make some type of money. At least they had the history of it from a while back, but not being charged would've been nice. Other than that, everything was fine. The customer agent was nice.
Hi Carol, we have a legal plan that can be added to your account that offers unlimited lifetime revisions. We're always happy to discuss any options. Thanks for sharing and please let us know if we can help with anything else.
Reviewed Nov. 21, 2019
Working with LegalZoom was not as time-efficient as I thought it would be, but I did have the ease than doing it myself. Their customer service has been good.
Hi Derron, thanks for taking time to share your review. We really appreciate your feedback. Please let us know if we can help with anything else.
Reviewed Nov. 20, 2019
LegalZoom helped me open up a business. I had already done business with them one time. I opened up another business with them. They're trustworthy. Without them, I don't know how I would do it. They’d call when there was an issue with my order, so it definitely helped. Right now, everything’s fine. I’ve been meaning to call them to get more information about my current order because I haven’t gone back to check it. But so far, everything has been great with them.
Hi Luis, thanks for taking time to share your review. Please let us know if we can help with anything else.
Reviewed Nov. 19, 2019
I used them to set up my LLC. They did that fine. Paid $159.00 No problem with that. Next I was charged $299.00 the following year and I had to call to see what this was about. I did not know there was a recurring bill. So I paid it and told them to cancel my service because I have a local CPA to handle it now. Now a year later I have a letter from a collection agency for $399.00. I don't know how to stop this.
Hi Neil, it sounds like the registered agent option was elected during the purchase of your LLC. The website explains it is a yearly renewal until cancellation and we apologize if this wasn't clear. The prices have been increased to include additional benefits but we want you to be happy. We'd like to discuss options and resolve things as soon as possible. Please contact a manager directly and we'll make sure you receive the help you need.
Reviewed Nov. 19, 2019
I was doing some research to do my will, and LegalZoom's name came up. I also spoke to an individual at a cemetery as far as getting plots, and he said that he had used LegalZoom. So, that reinforced my intentions to go through LegalZoom. We did the will, the living will, and the power of attorney through them. The conversations I had with different people were good. They helped me out.
The one thing that was confusing to me was as I got to the end, I must’ve created a file without realizing it. And then I had to go back and redo it and revisit the whole thing. I’m divorced and I was looking for a spot for my ex-wife and that did not appear. So, I got to the end and then I had to go all the way back. Someone there at LegalZoom said, “No, we don’t have a category ex-wife. We only have friend.” So, I put that. It just seemed like a weak description of my ex-wife. I would have liked to have something that wasn’t friend. I used friend for my ex-wife. The thing is when my kids get to the will and she’s described as a friend as opposed to ex-wife, I think it’s gonna be more harsh for the kids.
When it came to the living will where they send you cards, that was held up because they couldn’t fit my address on the card. And we were trying to shorten it to make it fit. But then, they never finalized it, so it was still coming up as incomplete like a week later. So, I called back, and then the person I dealt with had figured it out, and it went smoothly from there. There are still questions though. You don’t really know if it’s a legal document or if it was done properly until you’re dead. Other than that, everything appears to be in order and it should go through smoothly.
Hi John, we appreciate your sharing your review and for the feedback. Please let us know if we can help with anything else.
Reviewed Nov. 18, 2019
LegalZoom is awesome. It is so easy to use in putting the information. It comes back to you. It's nice and neat. My husband and I had both previously used LegalZoom, and I can't think of anybody else I'd rather have it do it. It worked great for us the first time and we will definitely use it again.
Thanks for sharing, Glenda. We'll be here if ever you and your husband need us again.
Reviewed Nov. 17, 2019
I've been a LegalZoom customer for over 10 years. I’ve used them before for a family will. Working with them has been very convenient and they take some of the anxiety out of working with an attorney. I’m not so intimidated by talking to them. They’ve been very knowledgeable about what I’m asking about and they answer my questions very clearly. They've always been very prompt and very courteous. They can also be very reasonable on their cost. And their website is user-friendly. I’ve recommended them to a few friends.
Hi Pamela, thanks for the recommendations and for sharing your experience. Please let us know if we can help with anything else.
Reviewed Nov. 16, 2019
I was talking with my financial adviser, and he recommended LegalZoom. I drew up a power of attorney, which I was able to print and use, so it served its purpose. I did everything online, so I didn't talk to anybody. The process was very easy, straightforward and simple to follow. I would recommend it to other people who needed it. It's very user-friendly.
Hi Denise, thanks for sharing your experience. Please let us know if we can help with anything else.
Reviewed Nov. 16, 2019
I used the power of attorney service from LegalZoom. Doing business with them was modest because I did it with my mother, but then she quickly passed away. It wasn’t any fault of LegalZoom’s, but that phase of that legal relationship was only for a week or so.
Hi Marcus, we are very sorry for your loss. Please let us know if we can help with anything else in the future.
Reviewed Nov. 15, 2019
They're all over the internet in advertisements and I have friends that have used them to form LLCs. It's only been about a month and I haven't noticed anything yet. I'm still trying to regain the money that it cost. It was expensive. I got the Gold package and it was about $800. I coulda went other ways, but I wanted all the tax professional. I don't know what I'm doing with a LLC. I went with all the additives. I formed an LLC. I downloaded the LegalZoom app too. Everything's been great. They were all nice and tasteful.
Hi Christopher, thanks for taking the time to share your review. Please let us know if we can help with anything else.
Reviewed Nov. 14, 2019
I am writing this review to warn consumers about the poor service Legal zoom has exemplified! I filed to incorporate a new business on October 4th. Legal zoom has an economy package that advertises you will receive your completed documents in 30 days. When I called for a status update I was told by the Representative that there was a tracking number. As I was trying to get clarity on whether the State issued the tracking or if it was a mail tracking number the rep told me it was provided by the State.
At this point I inquired on when the paperwork was received and was this an electronic filing. He said he was not sure and he would email me details. When I received the email It was a tracking number for UPS. I tracked the docs and was told it arrived at the State on October 25th. I called the State and was told that there had to be something wrong with my filing because it would have been approved by now. I was told legal zoom would have received a response. So 2 days ago I tried to escalate to a manager because legal zoom is telling me they don't have any correspondence from the State. I was told I needed to allow 48 hours for a manager call back because no one was available!!
I asked if the current order could be cancelled and re-filed electronically and I was willing to pay for it to be expedited. Legal zoom told me that is not an option and I needed to wait. I am losing out on business and still NO call from anyone!!! This is terrible customer service!!! What company tells you there is a 48 hour wait to speak to a manager?? And yes, there are hidden fees!!!
Hi Andrea, we really appreciate you taking the time to leave this review. We should have provided you with a better experience and we are deeply saddened that we've failed to meet your expectations. We're happy to listen to any additional feedback or suggestions you have on how we can regain your trust.
Reviewed Nov. 14, 2019
LegalZoom is pretty easy to navigate through, and I don’t have any problems. It might be that I need a contract so I occasionally need a certain document that I don’t have in my file. I need something a little bit more professional so I lean on that. I would recommend LegalZoom.
Thanks, Debbie. We appreciate your review.
Reviewed Nov. 14, 2019
I purchased the estate bundle. When I read over the completed will document, I noticed the county in which I live was incorrect. I called immediately and was told it probably automatically populated the county name with the state name. Five calls I made to get this corrected, and each time was assured it would be revised and I would receive an email when document was ready to download. Fourteen days and five phone calls after I placed the initial order, my final phone call was to request a refund. I have siblings in another state who have used LegalZoom with no problems. I'll never recommend them, and obviously will never use them again.
Hi Sandra, we're sorry you didn't experience us at our best. We fell short with resolving your concerns immediately and we feel terrible about our mistakes. We'd really like a change to try to regain your trust.
Reviewed Nov. 14, 2019
I saw a commercial for LegalZoom. I checked it and looked through it, and I decided to go with it. As far as cost, it was much cheaper than going through a regular attorney and spending all that money. Signing up with them was simple to do. I just followed the steps and filled in the blanks. But I had a problem. Another account got into my email somehow and I was getting emails for another gentleman that was in another state. I went online to check my account and I saw the information. I went in under my password, my email address, and everything. And that was when I saw that information. My name, address, state, everything was changed to his address and state, which was in California, and I’m in Arizona. I immediately called LegalZoom. They didn’t know how that happened, but they did correct it. I was told to just go back in, remove all that and put my information in there. And then they removed the rest of the information out of the system.
The gentleman I talked to was very helpful. He saw the mistake so he had to go to management. I was on the phone for several minutes ‘til he got back to me. Because according to them, they hadn’t seen anything like that. They were confused. But he was very helpful and very attentive to my needs. He did take care of the situation for me. So far, everything seems to be fine. I had the living trust and a living will. And they sent me the paperwork and everything was done very well. They got quality paper and the binder that they put it in was very professional. I’m very pleased with it. I just have to get everything notarized, get everything signed and make it official.
Hi Noel, glad we were able to work out your problem. Thanks for trusting us and for sharing your experience.
Reviewed Nov. 13, 2019
I called to file an LLC. They misspelled my company name totally and made my business sound totally different, which held my other license up. I called and told them the mistake last week. I am still waiting for them to "investigate" the call. Like I don't know the difference between a diving school and a driving school. I have been lied to, hung up on and lied to again. I would never recommend this company ever to anyone! They are totally unprofessional. When I asked for a supervisor they said none were available. I waited on hold an hour, they promised one would call within 3 hours. No one called. I called them back and was hung up on 3 more times and given a fake extension number. If you are looking to save money on any legal matter. Go some place else. This place is a total joke.
Hi Lou, we're sorry your concerns weren't resolved immediately. We'd really like to try to and make things right. Please contact a manager and we'll make sure your account is reviewed right away.
Reviewed Nov. 13, 2019
LegalZoom was recommended to me by my daughter. I work out on the road I thought that they could do some of my work for me to where I wouldn’t have as much to do. From day one, there have been a lot of different issues. This is the first business I’ve ever tried to create. I filled out the form for both of my applications and I had originally done one of my articles myself. I registered for LegalZoom to do the other two, just because I'm out on the road and I wasn't very familiar with what was to be done. In the first three days, every time I looked at my phone, I had a message saying that my account was on hold for one reason or another.
People at LegalZoom weren't doing as they told me they would be doing. I had asked them to change the listing agent, to myself. The rep I spoke to said that he would get it changed. The next day, my documents were sent to me saying that they were on hold again because he did not fix that as he said that he would. On that day, I sent the documents that were physically needed showing that I am to be my own person. Two weeks later, they still hadn't changed that and they sent my documentation into the security of state with their names still on it.
I thought it will be easier for me to pay LegalZoom to help me with the remaining documents for my business. It only took me a week to do my Four Aspirations company by myself with no knowledge. It was just frustrating. I'm glad I'm not starting the company until the 1st of February 'cause it doesn't look like LegalZoom is gonna have anything done like they said they would. I could've saved myself a couple of dollars and did things online by myself and I would probably be done by now.
Hi Jacquelyn, we're so sorry there were a lot of issues with your order initially; you deserved the best experience from the start. Thanks for leaving this review, we appreciate the feedback.
Reviewed Nov. 12, 2019
I heard of LegalZoom through a friend. They set up the whole structure of the company. They provided me with all the documentation. It has been really easy. It has all been good.
Hi Samy, glad we could help. Thanks for taking time to share your review. Please let us know if we can help with anything else.
Reviewed Nov. 12, 2019
Interacting with LegalZoom was great and things worked out well when I went with them. But then, I wanna get a bigger piece of land for my business idea. So, for now, I cancelled service. Eventually, I’ll probably do it again.
Hi Jason, thanks for taking the time to share your review. We're here when you're ready.
Reviewed Nov. 11, 2019
I have been trying to complete fairly simple paperwork and it’s taken around 5 months and LegalZoom still hasn’t completed my documents. I purchase a legal plan through my employer and it’s pointless, I should have hired an attorney to do it.
Hi Brittney, we're sorry to hear this and we want to do everything possible to help resolve this right away. Please contact a manager with more information directly.
Reviewed Nov. 11, 2019
Things are good with LegalZoom. I used them for setting up an S corporation. Everything is done online, and it's pretty easy.
Thanks for the 5 stars and sharing your review.
Reviewed Nov. 10, 2019
LegalZoom is quick, easy, and cost-effective. Their website is good and simple. I used them for my will, and I’m still waiting for them to finalize it. Their reps were good. My experience was good, too. I'd tell someone else to go to their website and check them out.
Hi Richard, thanks for sharing your review and recommendations. Please let us know if we can help with anything else.
Reviewed Nov. 9, 2019
I did a DBA and LegalZoom was able to help us file for the DBA. They took care of everything from putting it into the paper to processing it, and they took care of the Collier County tax and then the Tallahassee. Everything is working out excellently.
Thank you for sharing your review. Please let us know if we can help with anything else.
Reviewed Nov. 8, 2019
I did an internet search, and LegalZoom seemed to be more professional and detailed as to what I was looking to do. Their reps have been very good, friendly and knowledgeable. Everything is going fine. I still have a lot of things to go over. This weekend, I'm planning on witnessing the will and filing that, then I've got to go to the power of attorney and have that notarized. I just got several more steps. I work full-time, so getting together and doing it all is sort of a challenge.
We are so happy to help you with your estate plan needs. Thanks a lot for sharing your experience and please let us know how we can help with anything else.
Reviewed Nov. 7, 2019
LZ charged us $299 one year after my wife set up an account with them when she created her new business, but she has not done anything related to LZ or the new business in about 10 months. She decided to not go through with the new business, at least not right now. Now they are saying we have to dissolve the company before LZ will stop charging us, and that will cost another $150 or so that we have to pay LZ! Really???? Why can't we cancel/dissolve our association with LZ without dissolving the company? My wife, who has a degree from Sturm Law School (a very prestigious law school), had no idea that we were locked in to using LZ as our agent for the life of the business!!!! I'm sure she read all of the documentation when she signed up with LZ. This has scam written all over it! LZ needs to make sure they tell people up front (not in the fine print) that you are going to pay them for as long as your business exists! Absolutely unacceptable!
Bob **
Hi Bob, were sorry to hear of this experience. We'd like to have your wife speak to a manager directly regarding cancellation and resolution. Please have her contact us directly.
Reviewed Nov. 7, 2019
I use LegalZoom to file my DBA in February of 2019 and the process was smooth, the documents was filed and I was happy. I was reviewing my bank account in October and what I realized was that for some service that was tied into paying for my DBA was taking $40 from my account every month with no services rendered, no billing, no notification, no email stating that my account was being charged month after month.
I immediately call the customer service for legal and was told to my surprise and dismay that they will only refund me for 3 months??? What about the other 5 months??? I asked angry and asked to speak to a supervisor, Munya was her name. She was very rude!! And and offered me an extra month refund. At this point I was furious, how can this company be allowed take my money without billing updates every month, without notifications and not return the money taken!!! How is this legal!!! Out of the 9 months of $40 being taken out of my account they offered to return 4 months??? WHAT!! I will never use this service again and will not recommended anyone to deal with these thieves! That's robbery!!!!
Hi Kern, we're very sorry to hear that you were being charged for a service that you were unaware of and for any frustration caused by this experience. We would like an opportunity to make things right. We’ve cancelled the subscription and issued a refund of your charges in full.
Reviewed Nov. 7, 2019
One of the business associates that I know have used LegalZoom so I also used them to get incorporated. They were very, very, very helpful. They did everything. I didn’t have to worry about anything.
Hi Ophelia, thanks for sharing your review and please do not hesitate to contact if you need help with anything else.
Reviewed Nov. 6, 2019
A year ago, I was doing some research online for wills or trust and LegalZoom just came up on the Google search. I had actually gotten a recommendation for someone here in Sacramento where I live. An attorney friend of mine recommended another friend of his who specializes in living trust. But when I looked into it, it was 10 grand. I said that I’ll just find something cheaper. At that time, the LegalZoom rep said, “If you need help, you can call and get a session with an attorney.”. But I never did and then I completely forgot about it. A year later, I saw this charge come through on LegalZoom. But I’ve never heard of LegalZoom so I called to dispute it with my credit card company. And then I did a research and I thought, “Wait a minute. It does actually sound vaguely familiar.” I typed it in and it was a legitimate charge. I forgot. I called my credit card company back and told them that I recognize the charge.
I called LegalZoom and said, “I paid 150 a year ago and now you just charged me $120. What’s this 120 for?” And they said that it was for keeping the account current. And I said that I haven't even used it. I haven’t even set up my account. They said no problem and they refunded me that. I asked if I can still go in and set it up? And they said, “Sure, because you’ve paid for that service.” So, I started the process, finally, and I got one part of it done but that’s it. So, I still have a lot more to do.
Their system is great but it still is very confusing and it’s tough to do on your own, especially setting up a living trust. That turns out to be more complicated than I thought. I've never even seen a living trust. I've heard of them, but I don’t really know anything about it. So, their website could have more sample documents, like this is what a living trust would look like given this situation.
Hi Donna, thanks for taking the time to share your review. It sounds like we could have better communicated the charges to prevent any confusion. We'll work on making this a better experience. Please do not hesitate to contact us directly with any questions.
Reviewed Nov. 5, 2019
I first contacted LegalZoom in October of 2018 to remove them as my agent of record for an Illinois LLC. They refused to do it, saying that they could not take themselves off with Illinois, that the State requires them to remain as such. Interesting as the State of Illinois, Sec of State Business Filing Section said that is flat out wrong and misleading. Now a second annual charge occurred in October 2019 and once again they were contacted. It’s been six weeks and I am now waiting for them to fulfill their promise to make this change and credit my account. Since they flat out mis-informed me in Oct. 2018, I probably wont’t get that first annual charge back. So far they have deducted a total of $698 from my credit card for this “service”. BTW my credit card company was on the original call with me and can confirm this original conversation. Ripped off in Chicago.
Hi Jim, we try our best to set the proper expectations during every interaction - it’s unfortunate to hear this isn’t what you experienced. LegalZoom has been removed as your agent and a refund has been issued for both 2018 & 2019. We’re sorry things weren’t resolved sooner. Please let us know if there’s anything else we can help you with.
Reviewed Nov. 5, 2019
My husband and I were traveling and we wanted to have our will set up. We reached out to LegalZoom and our interactions were really good. When I called and I had some questions, their customer service was excellent in answering my questions. The two people I spoke to were very helpful. I haven’t completed my end of it yet. I have to send the paperwork back to them. But the contracts that I've had, I felt like it is a good company to work with.
Hi Kristina, we're so glad we were able to help you and your husband with your wills. Thanks for sharing your review and please let us know if we can help with anything else.
Reviewed Nov. 4, 2019
I have looked at several different companies, and LegalZoom was the easiest one. It was written and done to where I could understand it. I ended up doing a bunch of different documents through them for a deed. I like the ease of doing stuff, so I don't have to go through a lawyer to have stuff done up. I can do it myself. Talking to them over the phone was good. It was all very easy. As far as the online process, it's easy and self-explanatory. And when I had questions that I couldn't find online, I just made a phone call, and they walked me right through it.
Hi Connie, we're happy to hear that we made this process easy and understandable. Thanks so much for sharing your review and please let us know if we can help with anything else.
Reviewed Nov. 3, 2019
They charge $399 for Registered Agent Service, my accountant provide this for free!! I form a corporation through LegalZoom. Paid $736 for the service. Big mistake, later I found out my accountant will do it for half price. If you check local newspaper, and search a little, a lot of the accountant will do it for free if you use their tax filing service. LegalZoom slap me with $399 Auto Renew Register Agent Service fee. The agent told me he can give me half off. Sounds like they are doing their best to charge you some money... I told him I want out, and he said I have 30 days to change the Register Agent from the state department.
I called the state department, the clerk told me that she just spoke to more than 10 people before me that day had the same issue from LegalZoom. Turn out, the change information is more complicated than forming a new corporation. I ran to my accountant for help, as expected, we cannot get the state record updated within 30 days. They just rob me for the $399 when my accountant provide this from free.... What a scam!!! They should be shut down by the congress or senators... Any public advocate, please look in to their business practice, the auto renew of a service they charge $39, everywhere else charge $50 to $75.
Hi Hiu, it can be extremely disappointing to get unexpected charges, especially when prices are increased. We've reviewed your state information and confirmed that your agent information is updated. It's unfortunate that we lost you as our customer but we're glad you found a better fit. Your LegalZoom agent subscription has been cancelled and you've been issued a refund of your 2019 renewal fee. Please do not hesitate to contact help@legalzoom.com for help you may need in the future.
Reviewed Nov. 3, 2019
I use LegalZoom for registering a business. Using their services helped me accomplish everything I needed to do in a short amount of time. It was pretty clear and transparent, and easy to do, and it is a good experience overall.
Thanks for sharing your experience, Saulo. Please let us know if we can help with anything else.
Reviewed Nov. 2, 2019
Previously, I used LegalZoom to get an Advance Care Directive letter for when I had to go to the hospital for surgery. More recently, my company went through a big layoff and they wanted to keep me on as a contractor by the hour. I talked to the CEO about that and we decided I would start my own company and LLC. I decided to go back to LegalZoom and their reps were really good. The gentleman whom I talked to broke everything down for me and made it easier to make a decision. He was very helpful and got me going. Everything has been fine so far.
Hi Kenneth, thanks so much for trusting us to help with your personal as well as your business needs. We appreciate you sharing. Please let us know if we can help with anything else.
Reviewed Nov. 1, 2019
I called for an update on my order and the customer service were really rude and disrespectful. I was trying to get some information on my order and they were not helpful and didn't provide me with any information that I needed. Honestly, I don't recommend anybody to waste their time with this company.
Hi Safaa, we're very sorry you had this experience. We do not support rude or disrespectful treatment.You deserved better from us and we'd like an opportunity to try to turn things around. We'll send you a private response with a manager's contact information.
Reviewed Nov. 1, 2019
I went with LegalZoom for their name notoriety and price, and they did everything they promised to do. I’ve used them 3 times in about 3 years, and every time, I’ve gotten exactly what I expect from their service. Every company has a varying degree of people with their knowledge level. For the majority, 80% of customer service representatives we dealt with were very knowledgeable while the other 20% were maybe just having a bad day. Overall, having their service is worth it.
Thanks so much for sharing your experiences and trusting us each time with your legal needs. Please let us know if we can help with anything else.
Reviewed Oct. 31, 2019
I did business formation for selling stuff on eBay through LegalZoom and they did all the work for me. They checked out for the name and got that cleared. Then, they got my business registered and told me what I should expect and made suggestions for things that I should get. However, there was a point where the process got kind of confusing as I got emails from different companies saying they are represented by LegalZoom. I got the LegalZoom app as well and it wasn't helpful at all.
Though everything was legit, I would definitely make LegalZoom's service more compact. I didn't wanna deal with four different companies. For my D-U-N-S number, I had three or four different companies calling me about that with different emails. Though I understand that the service should be done through four different companies, instead of saying that a customer will be contacted by LegalZoom's affiliate, they should list affiliates instead. The document packaging itself was awesome but I like a little more verification.
I got sold more stuff than I need by LegalZoom but then there has been very little effort from me. I pay them, answer some emails and phone calls and then they send me my stuff. There was a time when I got an email that said I had to get a state ID, tax number and that I had to do some stuff. Three days later, I got an email and LegalZoom did those for me. I'm absolutely satisfied with them. There were some situations that I was kinda confused about but just let those slide and it panned out pretty well with LegalZoom.
Hi Nick, thanks for taking time to share your experience. We really appreciate your feedback and will review our operations to determine where we can make improvements. Please let us know if we can help with anything else.
Reviewed Oct. 30, 2019
LegalZoom helped me out with a living will, power of attorney, and the last will and testament. Their representative was excellent. I had to make updates recently, and they sent me the stuff through email. I had an actual person over the phone. I had to have it ASAP, so we did everything fax and email. I was able to fax them the information back. It was excellent. The initial cost of service was fine. I thought maybe since there's a change, it should be a little lower, but it wasn't.
Hi Janette, thanks for allow us the opportunity to help with your estate plan needs and for taking the time to share your experience. Please let us know if you need to make any more changes and we'd be happy to help with a discount.
Reviewed Oct. 29, 2019
Thank you !! to the folks who wrote reviews citing hidden costs. After reading them I called Legalzoom and asked if the web price was the total cost. The guy on the phone was very, well, let's say I wouldn't buy a car from him. At first he said, 'well if there's notary fee that's extra, does that make sense?' I reiterated my question, "are there any other fees besides those noted on the web and the notary" at which he said, 'well, if you want to include the transfer of real estate then that's more - I just want to be transparent'. Wow! really? I think most people who are drawing up a trust want to include a home in the trust. And the cost? $329 on the web PLUS $249 for the home to be included (not be mention the notary fee). If that fee had been listed prominently on the web site I would have felt better about this business. I don't and I'll keep looking.
Hi Etteluap, we are so sorry to hear you've decided not to pursue using us for your trust and for the lack of confidence inspired by your phone conversation. We really appreciate your feedback and if you ever decide to give us another chance, we're happy to walk you through our pricing page where any optional services you may want are listed with specific pricing. We hope to hear from you again and wish you the best of luck.
Reviewed Oct. 29, 2019
I used LegalZoom for a business to set up a new LLC. I used their online service and it's easy to use. It’s good for basic legal work. But if I had something more higher level or specific, I would probably use a local attorney. LegalZoom’s pretty large, but it’s more for small business, quick, and simple things. Still, all the services that I’ve used from LegalZoom to date have been great. My experience with them has been good.
Hi Jeff, thanks for taking time out to share your review - we appreciate your feedback.
Reviewed Oct. 29, 2019
I needed service for an LLC and I was looking for something quick and easy. I've been with LegalZoom for two months and my experience has been pretty good. The process was very quick and easy. Things are all set now.
Hi Bruce, thank you so much for taking the time to share this excellent review. Please let us know if there's anything else we can do to help.
Reviewed Oct. 28, 2019
LegalZoom is a great company to work with and I like them. They did three LLCs for me and they've been very professional. Everything has been working out fabulously.
Thanks for sharing, James. Please do not hesitate to contact us if you need help with anything else.
Reviewed Oct. 28, 2019
LegalZoom was easy to use, and it was affordable and quick. I did everything online. I used it for trademark application. Now, after I got in there, a trademark search is not that easy to do. It's not as simple as a business formation. So, that has been a little bit tricky. And now that I'm in their website trying to navigate around to the things that I need, I am having a little bit of difficulty. I got a master's degree in business, so it's not my first time to use something like that. So, I feel like it should be a little more intuitive at least for the process that I'm using it for.
Hi Tamara, thanks for taking time to leave your review- we really appreciate your feedback. We're here for you and happy to explain anything needed. Please feel free to contact us directly so we can walk you through the search options.
Reviewed Oct. 27, 2019
I was looking to do a bill of sale for a vehicle. I've been with LegalZoom in September and everything was good. I just went online, typed in all of my information, printed out the documents, and I was good to go. It was too easy.
Hi Donald, our goal is to make things easy for our customers so we're glad to hear your feedback. Thanks for sharing your review.
Reviewed Oct. 26, 2019
I've used LegalZoom to do power of attorney, a will and testament, and a living will. It's easy doing business with them and they were cheaper. I would use LegalZoom again.
Hi Richard, thanks for leaving your review. Please let us know if we can help with anything else.
Reviewed Oct. 25, 2019
I heard about LegalZoom from one of my colleagues. He owns a few businesses, and he came across LegalZoom. He actually formed a few LLCs using the LegalZoom. As for me, it was a nonprofit corporation for me. Everything has been going pretty smoothly with my experience with LegalZoom. I like the convenience and actual, smooth transition. My other colleagues and I all have our strengths in different areas. But, definitely, on the filing purposes, we didn't want any hiccups coming towards the actual forming of a nonprofit corporation.
Our interactions with them have been pretty efficient and effective. Most recently, I just called in to capture the status on the 501(c)(3) tax exemption application. And they pretty much gave me a straightforward answer, which was helpful. It’s gonna be relayed to by IRS, and then relayed to them, since we have them as a registered agent for any follow-up questions. There was one hiccup though when I submitted the application for the EIN number. This was a simple transaction but it wasn’t really going through. It said because of the copy was faint and couldn't make out. But it was pretty clear, so I just went ahead and got the EIN number done myself.
Hi Godwin, thanks for taking the time to share your review. We're glad we could help you and your colleagues with businesses. Please let us know if we can help with anything else.
Reviewed Oct. 25, 2019
We used LegalZoom to do a POA, power of attorney for an elderly. I'm not real crazy about computers, but interacting through that was understandable, and I got things done. Just a few days ago, the lady died and so, the POA has now fulfilled its usefulness.
Hi Cheryl, we're sorry for your loss and humbled we were able to help in your time of need. Thanks for taking time to share your review. Please let us know if we can help with anything else.
Reviewed Oct. 24, 2019
I'm using LegalZoom to set up LLC. I set up one five years ago, and one like a few months ago with my wife, Reina. And that’s the one we’re gonna be working on. The only thing is we’re still waiting for a document from LegalZoom. We ended up waiting for so long because we’re still missing a document to open the account for the company.
Hi Mr. Lopez, thanks for being a loyal customer and trusting us to help again with your current LLC. Please reach out to us directly if you need anything else.
Reviewed Oct. 24, 2019
They’re pretty much on top of everything. I've been with them for almost four years now and they’re very easy to use. I think I used them twice for the legal inquiry a couple of years ago. The only hiccup I had was a mistake in the address, which was not really their fault. But they’re helping me out with that. I’ve used them before. I opened my other business with them, and it was a pretty simple process, and they were excellent. So, I used them again for this business particularly the ones they offer in their package in order to open up your business.
Hi Tina, thanks for being such a loyal customer and sharing your experiences. We are always happy to help.
Reviewed Oct. 23, 2019
I paid LegalZoom $1100 to set up my 501c3 non profit. Or did I? Once into it I found that, they are not attorneys and cannot give legal advice, they only send me the documents. They don’t submit them, they don’t help fill them out, they don’t give advice on filling them out. What exactly did I pay for? I ended up going to a certified account to finish the product which cost me another $200 and was well worth it. Please do your due diligence before dealing with LegalZoom, they are just as expensive maybe more expensive than dealing with an attorney, and at least with an attorney you get help with issues and problems that arise. LegalZoom takes your money, sends you some documents and tells you to have fun. Customer service is rude and no help. IRS gave me more direction for free than LegalZoom did for $1100.
Hi Samuel, we understand how it can be disappointing to not get what you expected. While we do prepare and file the nonprofit documents with the state, the IRS forms are self-filed and we’re very sorry this wasn’t clear to you up front. Although we are not a law firm, we have a network of independent attorneys and tax professionals that are available for consultation at your convenience. We appreciate your review & glad you were able to get the help you needed.
Reviewed Oct. 23, 2019
LegalZoom is something that our business has used for years. We have an account and it's just convenient. We did some filings a few weeks ago and everything is all right. Our corporate book should have been received by our corporate office and they haven’t notified us of any issues. LegalZoom is working out great. They’ve also been pretty good as far as our interactions. They follow up and the customer service was good.
Hi Yvette, thanks for sharing your experience. We hope to have many more positive interactions with you in the future.
Reviewed Oct. 23, 2019
I saw LegalZoom on an ad, and then, most recently, I was directed by a colleague of mine for setting up my old lease. She works for an accounting firm, and I figured, if it was good enough for her, it was good enough for me. I'm using LegalZoom's services for a business formation. Our interactions have been easy and good. It was very minimal and very easy to set up.
Hi Mark, thanks for sharing your experience. Please let us know if we can help with anything else.
Reviewed Oct. 22, 2019
I’m writing this review as I continue to hold for Chat assistance. It’s been 30 minutes holding without any assistance on a question on and order that was to ship over a week ago. I’m a first time client and Legal Zoom has fallen short on both order follow through and customer service support! Still holding now 40 minutes!
Hi Hector, we try to do our best to make sure every customer is happy and a 30 minute hold time means we definitely fell short of that goal in this situation. If you still haven't received your order, we'd like to do everything possible to expedite the process. Please reach out to a manager directly.
Reviewed Oct. 22, 2019
A couple of my friends and family mentioned LegalZoom. It seemed like the first choice, so I went with them. I started my LLC and the service they provided was quick. The lady I spoke with was very nice and very kind. The interaction was great. It's as if I was talking to someone I already knew. It was a good vibe. The whole process was completed even sooner than I expected, so that was nice. I'll definitely recommend them.
Hi Angel, thanks for trusting us to help with your LLC and for leaving this review. Please let us know if we can help with anything else.
Reviewed Oct. 22, 2019
I got a power of attorney through LegalZoom and went through a very simple process.
Thanks for sharing your review, Cherry. Let us know if we can help with anything else.
Reviewed Oct. 21, 2019
LegalZoom was great, very responsive and reachable. The one thing I appreciated was I was not on-hold for a very long time. They did a pretty good job.
Hi Peter, good to hear that we gave you a reason to like us. Thanks for taking the time to share your review.
Reviewed Oct. 21, 2019
I’ve completed LegalZoom's process and it seemed very easy, and I accomplished what I wanted to accomplish. They were excellent to me so my experience was very good.
Hi Michael, thanks for sharing your experience. We hope to continue providing you with excellence.
Reviewed Oct. 20, 2019
I needed some forms that I printed out and LegalZoom was the first one I went to. They have any document that you need that you can get printed out. They also have a one-week free trial.
Hi Jane, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.
Reviewed Oct. 20, 2019
I’m an attorney and I use LegalZoom when I do some out of state work. For nine years that I’ve been using LegalZoom, I just plug all the information in. However, when I go online to do out of state registration, it comes back as incomplete. And then, I get a call saying, “Information is missing.” This happened the last three times. On the last couple that I’ve done, I’ve followed the instructions and I noticed that the template was different than in the past. So, that’s something LegalZoom might wanna look into. The last three times, I was sitting there on an expedited filing thinking, “What happened?” And then somebody calls, “It’s on hold because you didn’t fill this out.” And I said, “It’s not on the form.” I've had difficulty with the recent filings and I'm constantly being billed for registered agent fees when LLCs have been defunct for a couple of years. Apparently, they’ve been administratively dissolved.
I’ve informed LegalZoom about it and they said, “You gotta file articles of termination.” I said, “Nevada does it automatically.” And so, that has been a hassle for me as I keep getting charged. I got one that keeps popping up, but I need that to stop or I’m gonna have to switch. I don’t need to provide somebody documentation from Nevada that’s on the website. This was several years ago when I started doing out of state filings.
Hi Barry, thanks so much for sharing your experiences. We’re disappointed to hear that we didn’t quite meet the standards you were used to our last few times working together. We really appreciate the candid feedback. We'll take your insight and work on making this a better experience the next time.
Reviewed Oct. 19, 2019
14:53/09-24-19 TU contracted sales personnel! HIGH PRESSURE, GREAT CSRs, ATTRACTIVE OFFERS ie BUY ME NOW! Scheduled appointment 17:30/TH 10-03-2019 subject to cancellation! I cancelled. Today, FR 10-18-2019 my CC company Discover was billed and paid. I am now disputing and requesting all fees to be cancelled! **
Hi Spencer, we understand how it can disappointing to not get what you expected. We'd like to take a look at your account to determine what happened and try to turn this experience around for the better. Contact us directly with your order number & we'll follow up with you right away.
Reviewed Oct. 19, 2019
I've used LegalZoom in the past with my first business. Back in the day, it used to be a bit cheaper. But they’re good. My dad has used them too as well as my brother. We all have a little chain of businesses. When I first applied, they gave me an option for business licenses. But realistically, that was a waste of money. All they did was give me an attorney if I want to use them. And when I tried to contact them, they charged me more. I also have that agent for a whole year and same thing, which shouldn’t be a one-time use type of thing. When I called, I tried to reach my agent and all she said was once I complete the 90 days, I have to fill out a package of benefits, send it out, and they’ll get the address changed. I said all right and they charged me $150 for that. They’re very good, but there are things that are pointless spending money on. There are little things that you could possibly do on your own and then after that, it’s just the agents.
I recently used LegalZoom's service for an LLC for my second business and they got the job done. I love how they present me with the results. Their reps were courteous. They’ve answered all of my concerns. I’ll use LegalZoom again but next time, I’ll make sure not to click on that agent nor the business license thing. Still, at the end of the day, they did the job and I'm thankful.
Hi David, thanks so much for sharing. We really appreciate your feedback and we'll work on making this an even better experience.
Reviewed Oct. 19, 2019
I'm using LegalZoom for a one-time personal use kind of thing. I've been with them for a month and so far, so good.
Thanks for sharing, Terri. We look forward to continuing to provide you with a great experience.
Reviewed Oct. 18, 2019
I have been used LegalZoom as my Registered Agent since 2014. The amount they charged me was unreliable. Different each year and always higher than the previous year. This year they charged me almost triple. I replied to their notices they sent me indicating my account was going to renew. I told them not to renew it because their cost had gone up way too high. I replied to 2 emails from them, but never received a reply from them other than they were unable to charge my credit card for some reason. That was good, but almost 1 month later they ended up running the charge through.
When I called them to inquire they were not able or willing to provide any explanation as to why it was so much higher than previous years. The order on my account page with them did not list any additional services nor efforts on their part. The invoice was for the same service as previous years, yet 250% higher. The lady I spoke with (Samantha) told me that a Billing Supervisor was not available. She put me on hold for 5 minutes and when she returned she told me that the Billing Supervisor told her they were too busy helping other customers and were going to resign as my agent and refund my money in full. If there were an option to give a zero star rating, I would. Their service was okay. It was routine and likely automated on their end. But their billing is rotten and their customer service is even worse. I would not recommend LegalZoom to anyone.
Hi Robert, your concerns are very important and while we’ve upgraded the subscription to include things you may benefit from, we could have communicated it better. We’re reviewing our operations so improvements can be made. We’d really like to keep you as our customer and provide you with some options. We'll reach out to you directly.
Reviewed Oct. 18, 2019
I formed a corporation with LegalZoom 10 years ago. And then, I started two companies, looked into the competition and finally, I said I’ll go with somebody that I felt comfortable with simply because I've done business with them before and didn’t have any problems. I formed two LLCs and I used the legal services of a registered agent and the operating agreement of LegalZoom. I got their Gold package. I have been dealing with Miranda and our interactions have been good. I like the ease of doing the process and so far, my experience with LegalZoom has been good. I had a couple of things that are hanging, but I was assured that they were gonna be taken care of although I haven't had any confirmation on it yet. Other than that, I've been very pleased with their service.
Hi David, thanks for being such a loyal customer. We really appreciate you taking the time to share your experience and we look forward to working with you again in the future.
Reviewed Oct. 17, 2019
This was the second time I've used LegalZoom to set up a business. This one is a nonprofit, which I've started just a couple of months ago. They helped me get all the legal documents submitted to the Arizona Corporation Commission and they did a great job. They were very communicative about the process and where they were at. I work full-time and I run an online store. I got a lot going on, so it's nice to have someone that knows what they're doing, and has experience navigating because it can be difficult sometimes. With LegalZoom, you can trust them to get the job done. That was what I liked about them. Everyone that I've spoken to at LegalZoom has been super helpful. They provided instant customer support. When you call in, you can speak to someone. Again, that's something that I really appreciate that they do. I'd definitely recommend them.
Hi Matthew, thanks for your excellent review and recommendations. We look forward to working with you again in the future.
Reviewed Oct. 16, 2019
I’ve got friends that have used LegalZoom. I've used them recently for the LLC. My experience has been fine. Everything has really been very helpful. The site was easy, and I have spoken with the reps twice and everything has been great. The website was very user-friendly. I went to it quite often leading up to the process of when I was thinking through the name and everything. So, the way the website was one of my favorite things about it. It was very simple to use.
The only thing is they have three different tiers when you purchase an LLC, and they’re different rates based on how fast the application goes through. I chose to go for the fastest rate thinking that I was paying for a value. I ordered it on a Friday, and it came Monday. So, I got it fast, but I wonder if I might’ve not needed to pay that. I paid for a 10-day option. There was a 30-day option. I probably could’ve paid the 30-day option, and it would’ve come in three or four days anyway. And it was considerably cheaper. I paid a premium for that rushed delivery. I got it so fast, and I kinda felt like that was a little bit of a sales tactic that they got me on. I would tell my friends not to buy that service - the fastest, the rushed, unless they really have something they needed it with.
Hi Jason, thanks so much for taking time to share your experience. We really appreciate your feedback and look forward to working with you again in the future.
Reviewed Oct. 15, 2019
I didn't think twice when signing up for LegalZoom, as it seemed so simple and well known. It has been a nightmare trying to end my relationship with them. Never share an account with someone else, even a business partner. They are incapable of having 2 owners of an account, they can't move any order or relationship to a different account, it's impossible to remove a credit card from your account. Never register 2 companies with the same account. There are active orders that do not tell you which company it is for.
I was getting billed hundreds of dollars to my credit card, with no way of knowing what it was for, and no way to get them to remove my credit card removed from the account. I called so many times and jumped through so many hoops for years, and I am still stuck with them. Ultimately, my former partner had to trust me with his password and security details just for me to dissolve my company so I can start a new one without it ever being tied to this terrible service and company. And of course that costs extra. I can't wait to be rid of this horrible company forever. I urge you to look elsewhere, the apparent convenience is a trap and not worth it.
Hi Matthew, it's very important to us to try and improve the situation when there has been any dissatisfaction with our service. We feel terrible about everything you've experienced over the years. You deserved better and we really want to try to make things right. Please contact a manager directly.
Reviewed Oct. 15, 2019
For 18 years, they always come through for me. They do some good work for me. I like it and I enjoy working with them. I was looking for provisional patents and during the application, it was pretty informative. I rarely speak with them. I go through the recordings about some process that is completed and filed.
Hi Dana, thanks for sharing your excellent review. We like working with you too. Please let us know if we can help with anything else.
Reviewed Oct. 15, 2019
I used LegalZoom for LLC formation and it was easy and straightforward. All the information is online and you can look by yourself.
Hi Papa, thanks for sharing your review. Please let us know if we can help with anything else.
Reviewed Oct. 14, 2019
I was searching to set up a non-profit and while I can set up a corporation pretty easily, non-profits can be a little bit tricky. If you fill out something incorrectly, it can turn into a little bit of a mess. So, I decided to let LegalZoom do it for me, which, so far, seems to be working fine. And I don’t have to worry about misfiling anything with the IRS. Plus, it came pretty quickly. This was for a baseball team that we have, so we needed it done quickly so we could go out and raise money for tournaments.
Overall, using LegalZoom takes the possibility of mistakes out of your hands and puts it into somebody else’s hands that has more experience in setting up some of the more intricate types of corporations like a non-profit. And for the process, there is a flat fee. And it costs you money to set up a corporation no matter what, so they file part of the fees that you would've already had to pay. So, it cost me maybe an extra $125 to have peace of mind knowing it was done correctly. It's totally worth it, especially when you’re dealing with a bunch of parents. You gotta make sure the thing is done correctly so it’s not an entity that’s made for profit and everything gets screwed up when they get the local brewery to sponsor us for $1,000 and the paperwork’s wrong and they can’t write it off. I’ll recommend LegalZoom.
Hi Paul, thanks for trusting us to help with your Nonprofit filing and for sharing your excellent review.
Reviewed Oct. 14, 2019
LegalZoom has been around for a while. They put together my non-profit company. So, I've got my estate planning from a non-profit and my next step is the 501(c)(3). Anytime I've had any interactions with them, they’ve been great. There’s just been some confusion. Early on when I was first putting in for everything, I kept getting a lot of calls on the same matter that I’d already answered. I got to call back, and then I found out it was the same thing I already dealt with. It was taken care of on the first call, but then I got six phone calls about it across 10 days. So, that became a sore point of irritation. It was probably an automated system, but it was something they should have a better control of. Once that got resolved after about 10 days, everything’s been fine.
Hi Owen, we're very sorry about the miscommunication and excessive contact for issued already handled. Glad to hear it's all been resolved now. Please let us know if there's anything else we can help with.
Reviewed Oct. 13, 2019
We used LegalZoom to become an LLC and went through a very easy process. The cost was in a reasonable category. The communication was perfect and I was able to track things. I had the perfect experience.
Glad to know that you were satisfied with your experience, George. Thanks for sharing.
Reviewed Oct. 12, 2019
I got business formation services through LegalZoom. I was able to get my business named and licensed through the state and LegalZoom was able to help me through all that. They were also able to help me get my EIN number, which I'm waiting on right now. Their reps have helped me out with all my questions and took care of me very well.
Hi Marcus, we're happy we were able to help. Thanks for sharing and please let us know if you need anything else.
Reviewed Oct. 11, 2019
I’ve used LegalZoom multiple times, and I would go back and use them again. I did patent services, a few patents for provisional and actual patent application. Customer service contact was pretty limited, but they helped me out on a few occasions. We were tracking some information I may have needed, and they were able to track down my account and figure out where I was. The application is filed with the patent now, so I'm just waiting on word back, which I will get through the law office. I was pretty satisfied with the process. They took a bunch of scribblings and my ramblings, and turned it into something coherent, so I'm happy.
Hi Stephen, we try to go above & beyond to get the job done. We're happy to see that reflected in your experience. Thanks so much for sharing.
Reviewed Oct. 10, 2019
LegalZoom looked simple and I felt like it was gonna be quick and not overly bureaucratic. I decided to give it a try and I was very satisfied, so I used it again. I used the service to set up a will and twice to establish companies. I was able to get things done quickly and correctly. And when I needed support, the support teams got on the phone quickly and followed up with emails. It is a very professional, highly-satisfactory relationship that just works very well for me.
Hi Peter, thank you very much for your review. We're glad we could help with both your estate plan and business needs. Please let us know if there is anything else we can do to help!
Reviewed Oct. 9, 2019
I tried doing business formation the regular way and said that I couldn't do it. A friend of mine explained to me that it was quite easy to go through LegalZoom and I thought to try it out. Now, I’m just waiting for the IRS to answer all the paperwork that I’ve filled out. It has been a pretty good experience.
Hi Isaac, thanks for sharing. Please let us know if we can help with anything else.
Reviewed Oct. 8, 2019
Should have done my homework and completed forms myself online. I use LegalZoom because I thought it would be easy. But it turned out to be a headache and expensive. I would not recommend this company to anyone.
Hi Michael, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would love to make things right if you give us another chance.
Reviewed Oct. 8, 2019
I heard of LegalZoom on the radio and they made it sound easy. I bought their package that had the last will and testament, the power of attorney, and the living will. Their people were wonderful. I made one mistake and I talked to somebody. They corrected me and I was good to go from there. I haven't finished up yet. But it was very easy. I recommended LegalZoom to many of my friends because it was that good and that easy. At my age, we need something easy. They also helped me through everything and I appreciate it.
Hi Brenda, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Reviewed Oct. 7, 2019
LegalZoom each year charge my account because they so called represent my business as an registered agent. They will not let me cancel my registered agent status nor do I get any information from LegalZoom. This year, they even went up on the fee without warning. This has to be the world's biggest scam.
Hi Albert, we're disappointed to hear you've tried to cancel your registered agent subscription and have been unable to do so. We'd really like to help resolve this and regain your trust. Please contact a manager directly.
Reviewed Oct. 4, 2019
We had gotten a package deal from LegalZoom, which has power-of-attorney, living will, and a couple of other things in it. I chose them for the handiness and ease of doing it. We got all the papers and got notarized. And everything worked out great with LegalZoom.
Hi Richard, thanks for allowing us to help with your estate planning needs. We appreciate you.
Reviewed Oct. 3, 2019
LegalZoom helped me file on my trademark on my company and everything went nondescriptly. I had some questions regarding the trademark and some clarification in submitting it. I spoke to two people and they answered my questions very quickly and proficiently. It was everything I needed. We got the trademark submitted and now it's just the waiting game to see what the U.S. government does with it.
Hi John, thanks for trusting us to help with what you needed and for taking the time to leave this review. Good luck with your Trademark approval, we're rooting for you!
Reviewed Oct. 2, 2019
If I could select "no stars" I would. Dealing with Legal Zoom has been the single most worst experience in my entire life. For a start-up setting up a company is everything and such an important step, yet LegalZoom not only gave me incorrect information that cost me time and money, they made mistake after mistake after mistake. The customer service representative was pushy and didn't show interest in doing things thoroughly rather was full of pressure and a "sell sell sell" attitude. The rep gave me the wrong information about what IRS form I needed to fill in and this cost me hundreds of dollars and 4-5 weeks of time at which point I realized he gave me the wrong direction.
With the right information at hand which I had to spend 2 full days discovering, and as a matter of urgency I filled the correct form and sent it to customer service, who confirmed receipt and said it would be actioned and I would have the company EIN within 4-5 business days (depending on the IRS). 4 days later I got a note from LegalZoom saying they haven't received the form. (despite receiving an email that it was received) After speaking to them they located it and promised it would be actioned that day. 5 days later I called the IRS and they hadn't received anything, so I again called LegalZoom. I sent 4 emails, and made 3 phone calls and nobody called me back or was in any way taking ownership, apology or otherwise for the gross mis-handling of my business set-up through to the end.
To my dismay after many more phone calls and now 12 days later, I get to a new rep who tells me "the form was faxed yesterday". So I was directly lied to, and then found they sent a form with a sloppy error on my address which I already alerted them to days ago - yet they made no effort to fix. So am in the situation that I may again face delays. So now it is almost 6 weeks since I first called to set up a company, I paid the premium price which is over $700 USD and I still don't have a company with EIN that I can operate. Most appalling however has been the lack of response, understanding or ownership of LegalZoom for their errors. I would never use this company again.
Reviewed Oct. 2, 2019
I did the trademark and the LLC with LegalZoom. They've been very good. The quarrel I have this week was that I don't think I got a hold of the right person. But other than that, it’s been very impressive. Everything is going well.
Hi Tone, thanks for taking the time to leave this review. Please let us know if can with anything else.
Reviewed Oct. 1, 2019
I've used LegalZoom for about seven years now. I recently used them for business formation and it was a pleasure. I love LegalZoom. I’m a very happy customer. I would recommend them.
We love you too, James. It's always a pleasure to help our customers. Thanks for your review & recommendations.
Reviewed Sept. 30, 2019
I have been a Customer of LegalZoom for many years. They are the registered agent for my LLC. For many years I have had my LLC but haven't done business. It was 159 a year so I kept my company active in case in the future I wanted to go at it again. Today I received an email stating the 159 is now 399 and is due in 30 days. No letters no other notification. I called to confirm that was the new cost and why. My package was no longer available and I have to go with the new package. So I will now dissolve my company not using it. With 30 days notice if I can't get it dissolved I will pay a 399 fee to LegalZoom with no way to change or cancel services. I do think it is a very unfair thing to do to people that have used LegalZoom for many years so buyer beware. Make sure you keep up to date with LegalZoom or you could get double to triple the charges with very little notice to plan.
Hi Michael, it is very important to us to try and improve the situation when there has been any dissatisfaction with our service. Our registered agent subscription fees were recently increased to include additional benefits important to many of our subscription members. We are truly sorry the notification of the upgrade was not received in a timely fashion & we’d really like to offer a resolution that will regain your satisfaction.
Reviewed Sept. 30, 2019
I thought I had thoroughly researched and felt confident using this service for what was somewhat of a last minute will and testament, and power of attorney documents prior to surgery. What nobody ever tell you is that if you want this document completed in a short period of time, you have to pay for expedited service which costs an additional $20! There are other comparable services recommended by AARP, etc. that do NOT charge this kind of fee. They have absolutely ZERO understanding of circumstances and just want to make their money. I would never have even considered LegalZoom if this information was clearly visible. They have questionable ethics. Would absolutely NOT recommend in any capacity!
Hi Mary, we're very sorry you haven't had the best experience thus far and we'd like to try and change things around for the better. We've issued a $20 refund to your account for the expedited fees and we'll do everything possible to have your documents completed & available for download as soon as possible.
Reviewed Sept. 30, 2019
Paid $400.00. Order received 9/11. Docs filed 9/11. Business name conformation 9/11. Action needed (signature needed) 9/13. Printed papers and sent guaranteed 2 day 9/14. Paperwork signed for 9/16 8:44 am. Called 9/17. Couldn't tell me where the paperwork was. Called 9/18. Still couldn't tell where the paperwork was. Paid another $20.00 to expedite 9/18. Signature received 9/19. Docs filed with state 9/20. Here it is 9/30. Still can't tell me anything about my business license!!!! So where's my business license???? Or my money back!!!!
Hi Ricky, we're disappointed to hear about any delays in your order. We've had an opportunity to review your account and confirm that your DBA has been completed & shipped to you. In addition, you should have been contacted by our partner businesslicenses.com who can help you identify what documents you need to file for a business license as well. If you have any additional concerns, please do not hesitate to contact a manager directly.
Reviewed Sept. 30, 2019
Things went very well with LegalZoom. They had very good people and my communications with them were excellent.
Reviewed Sept. 29, 2019
I had a great interaction with LegalZoom's customer service team. It was convenient to use them for my last will and testament. Everything went great.
Reviewed Sept. 28, 2019
LegalZoom is totally satisfying to me. All is good. Most of my interactions with them have been on the website, which is super easy to use. Everything is priced reasonably, and I’m always able to get in touch with someone on the phone if needed. I’ve created a couple of entities through LegalZoom and I’ve got their compliance package where I basically get the reminders via email.
Hi Robert, thanks for being a loyal customer and trusting us to help with your business needs. Please do not hesitate to contact us again with any future legal needs.
Reviewed Sept. 27, 2019
I purchased LegalZoom yesterday after speaking with one of their sale representatives. I'm now considering canceling my subscription because these reviews are very alarming. I don't have money to waste while trying to start a new business. I purchased the LegalZoom Equip plan which is a flat rate that gives me access to a lawyer, CPA and business advocate. I still don't have any information about my lawyer or CPA as of yet. Not sure what are the rules, ramifications, and fine print associated with paying a flat rate for their services. I was emailed a brochure this morning but CPA/Lawyer contact information was not included. I really hope that I made the right decision by joining LegalZoom and the sales rep didn't sell me snakeoil. I will be beyond irritated if this company is a scam, more 1 star reviews than any other star reviews... Maybe I should cancel while I can.
Hi Ireon, as much as we want to do everything we can to make all our customers happy, sometimes this simply isn’t possible. We completely understand how reading some reviews can make you hesitant about using us and we assure you that we take all feedback seriously. We’ve implemented new systems to make the experience easier in hopes that we match all our customers’ expectations. We’ve reviewed your order to ensure that it’s completed and your business is now active. If you have any questions or concerns, please do not hesitate to contact us directly. We’re here to help.
Reviewed Sept. 27, 2019
We’ve used LegalZoom to get some forms that we needed. We had used them 20 years before, got what we wanted, so I used them again. My online experience with them was good. I needed some forms, I found what I wanted, ordered it, and got it. I was perfectly satisfied.
Hi Richard, thanks for being such a loyal customer. We hope we can continue to help for another 20 years.
Reviewed Sept. 26, 2019
I used Legal Zoom to create an LLC in the State of Georgia. "Bad Mistake." I have since closed out my LLC in with the Secretary of State's office and contacted Legal Zoom of this including forwarding documentation. Months later I received a hit on my credit card for over $400. I called and they stated they basically had me leaned over a barrel and had to pay them to cancel their part. Do not use Legal Zoom unless you are damn sure you want to hand them your credit card forever. My suggestion, do it yourself. Legal Zoom are crooks and the name should just be ZOOM, cause they are not LEGAL!
Hi William, we hate to hear you were charged for registered agent services after your business closed. Unfortunately, the state does not automatically notify us of any entity status changes and we do not have any communication or documentation from you regarding your entity status. We've reached out to the state who confirmed the entity was dissolved administratively in 09/20018. As a result, we've cancelled the LegalZoom subscription and will discontinue any further collection attempts. Please feel free to contact a manager directly with any additional concerns.
Reviewed Sept. 26, 2019
I had some difficulties in the beginning. There were some stuff that needed to be taken care of that wasn’t being handled or I wasn't being notified. They needed more information from me. They were emailing, but I didn't have email access at the time, so they should have been calling 'cause they had to contact me and it was important information to get through to get things started. They were taking my money the next month, but I still didn’t have anything being processed. When I finally was able to sit down and figure things out, I thought that they're not doing their part and they're taking money from me. Although it was not completely their fault as I didn't see my email, they have all my contact information. It shouldn't be the only process that they take. But they were very apologetic and everything is fine now. They've gotten me all the paperwork that I've needed to get through. I got my LLC and I’d recommend them.
Hi Marche, sorry our relationship starting out rough but happy to hear it all got worked out. Thanks so much to taking the time to leave your review.
Reviewed Sept. 25, 2019
I started working with LegalZoom when I opened my business in 2017 and recently, they did my DBA for me. I wanted to do it myself or use my account, but that wasn’t safe. LegalZoom has a good reputation and there was less concern that they did all their research to make sure my filings with the state and federal government were what they were supposed to be so there won’t be any issues later on. Working with them, I have peace of mind and I'm not overly concerned about anything that would come back later on, saying that things weren't filed properly and that my business isn't legitimate.
Everything I did was online and their website was very easy to navigate. Between their FAQs and the fact that it almost walks you through, it’s like doing your taxes with tax companies online. It makes things really easy because if you’re missing something, it would tell you you’re missing something. The fact that I can do the majority of things online through email saves me a lot of time. I avoid conversations when I can because they end up taking a little longer and I feel like I don’t have time to give. But if I need to talk to someone, I know it’s available. Plus, they get back to you very quickly. I recommended LegalZoom to eight people who were doing the same kind of business I’m doing and they used it too.
Hi Ronald, thank you so much for your sharing. We work really hard to give our customers piece of mind. We're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Reviewed Sept. 24, 2019
Legal Zoom is misleading their customers with additional services they offer to their customers, leading into monthly subscriptions I didn't need, had to dial customer service 4 times until I reached someone to discuss my issue, got disconnected 2 times for no reason. In addition if you buy trademark services from them, they will give your email address to every lawyer in the country to bombard you with marketing emails.
Hi Moses, our goal is to make every customer happy with our products and service and it seems we may have missed the mark this time. We want to resolve this for you and answer any questions you may have. All subscription services are only optional and can be cancelled at anytime. Please also keep in mind that all pending Trademarks are public information and many times solicited by others. We apologize for any misunderstanding and/or miscommunication on our part.
Reviewed Sept. 24, 2019
We've been with LegalZoom for more than 10 years as we did our first will a long time ago. We wrote our recent will online and the process was pretty simple to do.
Thanks for being such a loyal customer, Stacy. We appreciate you taking the time to leave your review.
Reviewed Sept. 21, 2019
My attorney suggested I use the copyright office directly. I stupidly ignored his advice and went to LegalZoom. Only good thing about them is the form is easy. But they upcharge you 100 bucks. Then they took my submission online and completely dropped the ball. I only found out by checking their web site. No email notifying me they need another submission. So I send them an attached email. Day 3 I call them as to why my submission is in a "examination status". It's just rope-a-doping you to wait 2 weeks while they get around to sending it to the government. It's blue sky. I asked for a refund and decided to take my attorney's advice and apply directly to the government. BTW when I asked the rep why they take so long. She rudely said because we have other submissions besides yours.
Hi, we sincerely apologize for the poor experience you’ve had. Typically, the copyright process is much easier and we hate to hear you've experienced us at less than our best. Your comments are important to us and we appreciate your feedback. Please be reassured that we will review our operations and determine where improvements need to be made.
Reviewed Sept. 20, 2019
I paid for a DBA in Michigan.
#2 - They did not do the Tax registration for my state (Michigan) though I paid for it.
#3 - 4 weeks after the DBA was completed and I was working under the DBA, LegalZoom emailed that the TAX portion of my package was not filed nor completed and I would have to do that myself.
- I paid for that Tax portion of the service.- A refund was not offered.
- This was not posted in the offering of the service.
- I had to call them to demand my refund for the services which were paid for but not rendered.
Legal Zoom will rip you off if you do not monitor them and pursue. The service has fallen far from where it was 10 years ago. 100% untrustworthy. If you want a complete job, no hidden half-completed work, go elsewhere.
Hi Crystal, thanks for leaving your review. We couldn’t be more apologetic about your experience. Things usually go more smoothly and we apologize that you experienced us at less than our best. We appreciate your feedback and we'll work on making this a better experience.
Reviewed Sept. 19, 2019
I used LegalZoom's business formation service. I've done the LLC and the corporation so far. Using them was the easiest. I could do it on a computer and didn't have to talk to anybody. Plus their customer service was good.
Hi Elizabeth, thank you so much for taking the time to tweet this excellent review.
Reviewed Sept. 18, 2019
LegalZoom is completely unprofessional and their services are inadequate! I purchased the Economy LLC package for a total of almost $700. My estimated completion date came and went, only to be reminded my economy package wasn’t valued and I had to just “wait”. I ended up going to a local professional business service and they handled everything effortlessly in one day!!!! Legal Zoom is TERRIBLE!!!! Stay away if you value your time and business!!!
Hi Ashley, it's unfortunate to hear we lost you as a customer. You are valued and you deserved better. Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our goal is to make every customer happy and we clearly missed the mark with you. We’ll review what happened with your order and do better.
Reviewed Sept. 18, 2019
I used LegalZoom based on my friend's recommendation who have used them about three years ago. They walked me through the process. I got back a trademark search results and I had got in contact with the representative that was working with me to figure out what was my next step. I have not received an email back from that person as of yet, but the service that I wanted to apply under or that I’m going to apply under is for clothing apparel. The person that I spoke with was very helpful. He gave me his direct line, which was also important to me because for any further questions I have, I could directly speak with him. I'm not yet 100% finished with what I’m doing, but so far, my experience has been good.
Thanks for your review, Rashaun. We appreciate you taking the time and please do not hesitate to contact with any legal needs you have in the future.
Reviewed Sept. 17, 2019
We use the power of attorney service from LegalZoom and the timing and cost made us go with them over another company. I've been a customer for a month now and I am able to get the documents quickly without the high fees. We’re done with the first phase and we’ve got four documents that we’re gonna have done.
Hi Mike, thanks for your review. We're here with any help you need in the future.
Reviewed Sept. 17, 2019
My grandmother passed the house over to me and an attorney told us that LegalZoom might be the best way for a deed transfer. We were told the timing through LegalZoom is a lot faster than six to eight weeks compared to a lawyer which would take a bit of time, and that they research a lot faster as well about the mortgage and the deeds, who’s house it has been under. LegalZoom also do a power of attorney among other things, another service we also might end up using, so we decided to go with them. The research was able to find the information in less than a week and it took about a week for them to get me all the papers ready. However, it took six weeks for the transfer, it took six weeks for the city to respond. Nonetheless, the house has been transferred.
Hi William, glad to hear the transfer is complete and happy that we could help with the process. We appreciate you taking time to leave your review and please let us know if we can help with anything else.
Reviewed Sept. 16, 2019
We used LegalZoom for their estate planning service. My son helped me out and I've been a customer for about three months now. So far, I am satisfied with their service.
Hi Angie, thank you so much for taking the time to leave your review. Please let us know if we can help with anything else.
Reviewed Sept. 16, 2019
I've used LegalZoom for their LLC service. I've been a customer for a month and a half. I contact them over the phone and they were very knowledgeable and able to explain information I needed. It's still early and I haven’t had the chance to get the benefits yet, so we’ll see.
Hi Jeremy, thanks for taking time to leave your review and allowing us the opportunity to help with your LLC. Please let us know if you have any questions.
Reviewed Sept. 15, 2019
As with many other reviewers here, I've learned that it is nearly impossible to cancel Registered Agent service with LegalZoom. They refuse to cancel, claiming they need proof of a new Registered Agent, but the LLC is no longer active. I cannot provide proof for something that doesn't exist. Still they refuse to cancel my service, continue to charge me, and have now hired a collection agency to threaten me with damage to my credit report. Do yourself a favor and stay far away from LegalZoom.com!
Reviewed Sept. 15, 2019
When I was first starting my business years ago, we were familiar with the LegalZoom service and I started using them right away to do all my trademark information, and it’ll be three years now since I've been a customer. I decided to work with LegalZoom for the convenience and centralization of all the services. We didn’t wanna have to go through and try and put an attorney on tenure or retain an attorney. LegalZoom makes sure everything is taken care of and we are all good as a business. Most recently, I used them for trademarking and the process was simple and easy. If there was missing information that they needed, then they’d follow up. Their customer service has been great. My interaction with their rep has always been easy. They've been real helpful and good at what they do.
Hi Joe, thanks for taking time out of your day to leave this review. We're so pleased we were able to help with your legal needs and I hope we see you again soon.
Reviewed Sept. 14, 2019
I've been a LegalZoom customer for five years now and I've used them for DBA, LLC and some accounting services. I like the convenience of working with them and I've had very good experience.
Wow, John. Thank you so much for this great 5-star review. We can't tell you enough how much we really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Reviewed Sept. 13, 2019
Justin in customer service (extension **) is the absolute worse. He lied about canceling my account and my bank was charged $400. I was owed a refund prior to this which I have never received nor did I get a call from a manager which he claimed to submit a request for. I called again today and unfortunately spoke with Justin again. He was completely unprofessional, refused to let me speak to a manager and hung up on me. This is a horrible company and I would never recommend to anyone mainly based on the lies, unprofessionalism and way I was treated by Justin. A horrible experience when you've paid your hard-earned money into this company.
Hi Melissa, we're truly sorry about what occurred with your billing and with your customer care experience. We’d like to try to make things right. Please reply with your order information & we’ll be sure to have a manager respond.
Reviewed Sept. 13, 2019
I've been a LegalZoom customer for a couple of months now and there's a lot of drawbacks. It was an installment of $200 a month for the LLC. I’ve been charged astronomically over the going rate above the services. It's at 700 bucks when I could have paid at 250 or 300 bucks and be done with it. I feel a little used. But it has been paid now. I'm just gonna have my final certificate of LLC. I have to have one that says it's applied for. After I conduct all my business, I would never do business with them again. It's a sham on how they are doing this to customers who don't know any better.
Hi William, we try to do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about your concerns and try to turn things around for the better. Feel free to contact us at your convenience, we’d appreciate your feedback.
Reviewed Sept. 12, 2019
If you think you are buying a Last Will and Testament for $187 you are not. You are automatically enrolled in ongoing monthly payments of $14.99 that continue unless canceled. The need to cancel an ongoing program that is automatically triggered is very deceptive, particularly from a legal services entity. There are no options to purchase the Last Will and Testament product without the unnecessary monthly legal consultation feature. Very deceptive and probably explains the large number of 1 star reviews.
Hi Valarie, although the comprehensive and bundle packages are advertised as including the legal advantage plan, we also offer the standard package which does not. The service is a legal plan that entitles you to receive unlimited attorney consultations on any new legal matter along with additional benefits such as unlimited revisions of your estate plan documents. We've confirmed the legal plan subscription has been cancelled. Please contact us with any additional questions or concerns.
Reviewed Sept. 12, 2019
I saw and read about LegalZoom on the internet. A friend of mine knew about the business and what they did, so it was easy just to go online and start signing up for business or get the documents needed. I wouldn’t be able to do all the paperwork on my own so the service has been extremely convenient being able to contact a representative and say, “Hey, I'm missing this document. Can you just send it to me in the email?” You are able to receive documents even if you just happen to misplace them. Also, I can see why it could be expensive because each thing is either at the federal or state level, and those are the things I'd rather leave at the professional who understands that more than I do.
I've been a customer for four years now. I contact them mostly on the phone and I haven't had any difficult customer representative. There was one particular representative that really stood out to me, who helped me in renewing some documentation for the business. She was able to really explain to me the process and helped give me a better understanding, showing me that the process was very easy. My experience with LegalZoom has been great and their reps have been very helpful. It is a really good service and I have recommended them to other people.
Hi Farrah, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Reviewed Sept. 11, 2019
LegalZoom completely ripped us off. We paid the service for them to take care of the LLC registration for our new business and ended up with no response from any of their agents. We ended up doing the LLC registration ourselves and sending all the paperwork to state/local registrants. Our account apparently went into collections as I just received a notice. These folks are snakes. Do not do business with them.
Hi Luis, tt's important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. In reviewing your order, your LLC was filed and shipped to you via UPS in January 2019. We’d like to learn more about your concerns and try to turn things around for the better. Please do not hesitate to contact us directly.
Updated review: Nov. 9, 2019
After I left my review here, a social media manager reached out to me for a resolution. She was very helpful by giving me instructions to change my registered agent on Secretary of state. Once I have done that on my own, I informed the manager, and she responded to me within a few days and said she has canceled my subscription with Legalzoom. I also received a refund in $149 which was the registered agent processing fee they initially charged. I am glad that Legalzoom is willing to resolve the issue with their customer. Even though I was not happy with their way of charging their customers, I am satisfied with their way of handling their customer's complaints. So I updated my rating to them from 1 to 3. Hopefully that helps.
Original Review: Sept. 11, 2019
I registered my small LLC business last year with LegalZoom with their economy package. The registration progress was easy and smooth so I had nothing bad to talk about. A year later, which two weeks ago, LegalZoom charged me $399 for something I didn't even know what for. I called their rep and they informed me it was the registered agent fee, said before it was $149 per year and now they increased the price to $399. I asked why was there an increase in pricing and I never knew about the RA fee. The rep couldn't give me a direct response, just said it was LegalZoom decision. I sent two email inquiries asking Legalzoom to explain the RA fee and how can I do to cancel it because it literally all of a sudden shows that I enrolled in their RA automatically. Still haven't gotten any responses. I decided to call my bank and dispute the charges.
My bank gave me a temporary refund for $250 and they need to do further research. I mean, if I was overlooking the $149 charges, I'd admit it, even though no matter how ignorant I was, I would say that Legalzoom was being deceptive to their customers. Why don't you put in big wordings before charging the customers? Why get people auto-enrolled? Why not sending customers email notification before the charges occurred? Besides trying to be deceptive, I can't think of other explanation. And what's more concerning is the sudden increase in the fee, from $149 to $399, without notifying customers, without my authorization, without a proper explanation. I just don't get it. Legalzoom I hope you can get better.
Hi VL, thanks so much for the update. We appreciate you allowing us the opportunity to make things right.
Reviewed Sept. 11, 2019
I’ve been using LegalZoom for years. We used them for drawing up leases before and recently, I used them for a will. The interaction with them has been simple. I just applied for the service online and it showed up when they said it would. Overall, it has been easy doing business with them.
Hi Michael, thanks so much for taking the time to leave this review. We appreciate you.
Reviewed Sept. 10, 2019
I've used LegalZoom several times over the years. Had a few hiccups with orders but the price was low enough to make it worth having them handle my business needs like registering DBAs and setting up LLCs. However, it seems they've recently jumped on the hidden recurring fee bandwagon. Earlier this year I registered for a DBA and, after several months had passed, discovered that I was being charged monthly for a service they label ”30-Day Trial of Business Advantage”.
Apparently, you are automatically opted in with each order and it's on you to cancel after 30 days or be charged. I wouldn't have been so hot under the collar except customer service's indignant attitude, blaming me for not reading the small print on the receipt. Truthfully, I could care less about the $7.99/mo. It comes down to trust. Underhanded market schemes like these are not the way to foster loyalty (nor poor customer service). Fortunately, there are a number of companies online offering the same services so no need to deal with LegalZoom again.
Hi Douglas, we're very sorry to hear you were being charged for a service that you weren’t unaware of. We offer a standard DBA package that does not include the legal plan subscription and this should have been properly communicated to you. You deserved a better experience when contacting our customer care department. Again we apologize for any inconvenience this may have caused you and as a courtesy, we’ve issued a full refund of subscription fees. Please feel free to contact us again if you have any further questions or concerns.
Reviewed Sept. 10, 2019
We were looking at going with a law firm that’s here and my coworker who had used LegalZoom for trademark application before said, “Try LegalZoom,” and we did. We also used them for trademark application and we've been with them for a couple of weeks now. Their customer service was the best part. It didn’t matter who I got. I just spoke with whoever was available a couple of times when I had a question going through filling out the application and they were always helpful. I had a really good experience with LegalZoom and I’ve recommended them to a friend. I will use it again for another legal need that I have. In fact, I need to do my will and I’m definitely gonna use LegalZoom.
Hi Krista, thanks for much for taking time out of your day to leave such an amazing review. We're glad we could help with your trademark and we'll be here when you're ready to get started with you estate plan.
Reviewed Sept. 10, 2019
LegalZoom was cheaper compared to other providers so I went with them for an LLC formation. I've been with them for a month. However, I had to cancel my order. I’m really not doing anything with the LLC right now.
Hi Darin, thanks for leaving your review and allow us to help with your LLC. Please let us know if we can help with anything else in the future.
Reviewed Sept. 9, 2019
I filed for my LLC on 7/12/19, I in turn signed up for the registered agent, total compliance and legal assistance.. They got me my LLC name and EIN fairly quickly, fast forward to today I'm wondering why I haven't received any documents from the state at all so I can proceed.. Only to find out in order for LegalZoom to set themselves up as a registered agent they would have my state entity number already along with certificates already and I found this out by starting a new LLC myself..
The state of New Jersey gives you these documents instantly online along with your certificate of formation.. All documents a business owner would need to open a business bank account or lease a storefront, all of the documents you should get by filing for the LLC are sold to you separately away from your LLC.. So, not only did they have those documents, they don't let you know they have them, they don't even bother to upload them to your documents portion of your account..
So, in short they are scam artists selling you your own documents you should be entitled to.. Don't use them for anything, I'm trying to open a ice cream shop and these jerk offs literally pissed away any profits I'll see this year by squandering my entire summer with their scam.. And this goes for the affiliate BusinessLicenses LLC too..
Hi Hakim, your filing was completed 7/12/19 and the documents were available for download via your My Account page on the very same day. In addition, an email was sent to you explaining where the documents are located and how to download them from the document retrieval area. We are very sorry for any misunderstanding or miscommunication on our part and we're more than happy to walk you through this process now. Please contact us directly for help.
Reviewed Sept. 9, 2019
I wanted to set up an LLC and it was something that I could do on my own. But I didn’t wanna mess with it and I wanted it off my plate. It’s something that LegalZoom does every day. I had heard positive things about them, so I would rather pay them money and not worry about it. When we were getting things set up, somebody reached out to me to ask some questions. I've also gotten from an email from a different company for setting up business license, which I don’t know that I even need one. Then I’ve been charged 180 something dollars and I’m not really sure what I’m paying for.
I signed up for the most expensive package that LegalZoom had to try to get everything covered. In doing that, I may have signed up for some service that I may not need. Other than that, I've been using them for about a month and I've gotten my LLC set up. It has served its purpose. They’re the experts with it, so I let them handle it and it got done. Whereas, if I had done it myself, I’d probably still be kicking it around, reading this and reading that and analysis paralysis.
Hi Jeremy, thanks for leaving your review. We definitely don't want you be unclear of anything you purchased with us and we're happy to answer any of your questions or concerns. Please feel free to reach out to us directly at your convenience.
Reviewed Sept. 8, 2019
I started using LegalZoom from the beginning and I just keep going back to them. I like that their service is a quick and timely manner. I normally contact them online and use their business formation service.
Hi Tim, thank you so much for taking the time to leave this excellent review. We really appreciate your business.
Reviewed Sept. 7, 2019
Ever since I got a incorporated, I used LegalZoom for the LLC and then I got a DBA for the LLC. The LLC was nice. They were quick and everything was good. They did referrals to banks and all that other stuff too. But I had a problem with them on the DBA. It took about a month and a half and I was calling LegalZoom to check on it and they were just giving me the runaround, saying that it would take them a while and stuff. So, I asked them to give me the number for the state which they did. I called the state to see what the problem was. The state got it done in two days. Then, I called LegalZoom back and they rushed it after that. But I paid $250 for something I could have done myself for 30. And I paid them to do it, there wasn't anything, not even a sorry. I told them that I wasn't happy with it, and that was it. They may be trained to give people the runaround instead of actually trying to solve the problem themselves.
Hi Bryan, things usually go more smoothly and we apologize that you experienced us at less than our best with your DBA filing. We’re glad it's worked out now but you deserved better from us. As a courtesy, we’ve applied a discount as a refund to your order. Please do not hesitate to contact a manager directly with any additional questions or concerns.
Reviewed Sept. 6, 2019
LegalZoom has been great. I saw their ad and they said it was a pretty low fee, so I went with them and used them for the Power of Attorney. That was a month or so ago. It's all done, but I'm gonna go back to LegalZoom and do a living will as well.
Hi James, thanks for your review and allowing us to help with your estate plan needs.
Reviewed Sept. 5, 2019
In August of 2018 I filed for an LLC in the state of Washington. At the time, when I spoke with the folks at LegalZoom, they told me that I would need to use them as a registered agent. I assumed this is accurate, but since I have been told I could have been my own registered agent. They charged me a total of 960$ and I was given a “free consultation” with various lawyers and accountants who all very much wanted to sign me up to their programs. At this point, I was pretty much tapped out, and I refused additional services.
In the early summer of 2019 I reached out to them, asking how much it would cost to dissolve my LLC, as I was no longer in the state of Washington (where I was registered). They told me that pricing started at 129$, plus government fees, and could take up to six weeks. I made use of google and discovered that, assuming you don’t want a rush of any kind, it takes a single piece of paper (on which you list your name, address, business information, your UBI number, etc) and exactly 0$ in fees. As long as you filed your taxes properly (which I had done), it was 100% free. I contacted Legal Zoom after sending in said paper, requesting they cancel my account and all services. They responded they were unable to do that, until I was listed on the governmental website as having dissolved my LLC.
Five weeks later and it was dissolved. I emailed them again and got no reply, so I reached out by phone to ensure everything was cancelled. I was told that it was, but the very next day I got an email telling me that my renewal was coming up, and my bank account would be charged accordingly. I called again and went through all the necessary steps (them checking the website to see that it was dissolved) and they, again, cancelled my account. This time, I got an email confirming my cancellation. I still get emails from them, but thus far no additional funding has been taken from my account. To be on the safe side, I blocked them through my bank as well - which included sending my bank copies of my LLC dissolution and the confirmation email from Legal Zoom to my bank.
That being said, I think that charging 129$ to fill out a single piece of paper with a name, company name, UBI number, address/phone, and a signature is a ripoff. Check your state’s website, odds are you can save yourself 129$ (or more) by just filling out a single piece of paper. Heck, save yourself the entire amount, and see if you can be your own registered agent, it’s easy to apply for a business license. This was an expensive lesson to learn – take my word for it, you can do it yourself and save thousands of dollars.
Hi, our registered agent service is only offered as an option to our business customers. Our questionnaire offers the option to select LegalZoom or name another (including yourself). We truly apologize for any miscommunication or misunderstanding. LegalZoom provides access self-help services at your specific direction and although these services can be done directly with the state, our customers choose us for convenience and reassurance that their documents are filed correctly. We’re disappointed to hear this wasn’t the best experience and we really appreciate your feedback.
Reviewed Sept. 5, 2019
I started working with LegalZoom two years ago. I get in contact with them through email and it has been very good. I've had no problems at all. I'm working on my will with how much I haven't finished. I found an attorney and spoke with them. It's really easy if you're doing a very one thing and you have no other weird situations. But my will is a little bit complicated so we probably need more interaction with them personally to make it more smoother. Other than that, I've had a great experience and I have recommended them.
Hi Michael, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Reviewed Sept. 5, 2019
I used LegalZoom for a will for my mother. Their service seems quick and easy. My mother doesn’t have a whole lot so based on what she has and how she wants her services to be conducted, the forms seemed like it would fit her. Also, their documents are quick and easy to access and they don’t seem expensive. We just filled out the form a month ago and it hasn’t been completed yet. Hopefully, we finish it up with her soon and pay the money, and then get it recorded and such. So, there’s more to come.
Hi Robert, we've confirmed your order was received 8/19/19 and it was completed on the same day. Please login to your order and download your document at your convenience. Please do not hesitate to call us with any questions or concerns.
Reviewed Sept. 4, 2019
We have done our wills with Legal Zoom for years and felt very secure about it. Now they will not let us revise one thing within 30 days without paying for another revision, suddenly. It used to be we could go online and revise something within 30 days. If they insist on being that cheap, we will no longer be customers.
Hi Mimi, thanks for trusting us with your estate planning needs since 2014. Our revision policy remains the same with 30 days of free revisions on all new orders unless you have the legal plan subscription which includes unlimited lifetime free revisions. In reviewing your order, there is no legal plan subscription attached, so the revisions you've already completed are not considered new orders but revisions to your original order in 2014. You've been charged for all revisions after your first 30 days in 2014. We understand how it can be disappointing to not get what you expected and we’re really sorry for any miscommunication on our part. We noticed your last two revisions were days a part so as a courtesy and in effort to regain some of your satisfaction, we’ve credited your account with a discount on your last revision and you have not been charged a fee. Please let us know if there’s anything else we can do to help.
Reviewed Sept. 4, 2019
My wife liked how simple LegalZoom's process was and she made me decide to go with them. We used them for estate planning and did the process online. We've only been a customer for less than 30 days and so far, all we’ve done was fill out the forms. There was no need to talk to anybody since the forms were good. I've already recommended them.
Hi, thank you so much for taking the time to leave this excellent review.
Reviewed Sept. 4, 2019
LegalZoom is worth the money. I had a business in Washington State that they set up and I used them again to set up another LLC in the State of New Jersey. I contacted them over the phone and we did everything online. It was an easy process. That was finalizing the current LLC this year. I got the compliance package and they sent me notifications when stuff were coming through and I needed to do something. I haven't had the same person but I'm satisfied with the people they've assigned on each one.
Hi Steve, thanks for your review and trusting us to help with your LLC. Please let us know if we can help with anything else.
Reviewed Sept. 3, 2019
My husband used LegalZoom before, years ago, when we made our wills out. Then we've changed them. The process took two weeks and my husband got his portfolio in the mail, but I never got mine. Other than that, my husband is quite pleased with them and I'm perfectly happy. I would recommend them.
Hi Patricia, thanks for taking the time to leave your review and recommendation. We're sorry to hear you haven't received your revisions yet and we had the opportunity to review your account. It appears there was a glitch in the system that caused the delay but it's been cleared and your revised document is not available for immediate download in your account. Please contact us if we can help with anything else.
Reviewed Sept. 2, 2019
The people on the phone whom I dealt with were very nice, which is why I gave the extra star. Their written responses were largely a dodge and saying we don’t do that. I asked for accounting advice on how to structure the LLC and they said they don’t do that and I need to speak with my accountant. I said, "I am paying you for that." They told me to contact their 3rd party 1800 accountant. A week later, 1800 accountant called and said they missed doing their intro call. I said, "I am going to ask for a refund." They said, "Do that through LegalZoom." I went and spoke to a real accountant and asked LegalZoom for a refund. Over a week later and still no reply. What a scam!
Hi Chris, we are truly sorry for any misunderstanding or miscommunication on our part. Although the LegalZoom service does not include tax advice, you deserved a better experience when communicating with our partner 1-800 Accountant. As a courtesy and effort to try and regain your satisfaction, we’ve issued a refund of your 2019 subscription fee. Please contact us directly if you decide to cancel the subscription in the future.
Reviewed Sept. 2, 2019
I opened an LLC with LegalZoom three years ago, then I closed the LLC one year later. I have been getting charged $299 for the past TWO years since the LLC has been closed. This time they double charged me. I am increasingly convinced that these "mistakes" are simply fraudulent attempts to charge me without me noticing. Never do business with LegalZoom!!
Hi Joel, in reviewing your order, you've been issued 3 refunds to the credit card on file each in the amount of $299. Two were issued on 9/3/19 and one was issued 9/5/19. Please check with your financial institution regarding fund availability.
Reviewed Sept. 2, 2019
I got an LLC several years ago and it was very successful with LegalZoom. Everything was packaged up as the way they said it would be. Recently, I used the DBA and a new LLC. They provided me with a representative and my interactions had been great. The benefit of using LegalZoom is peace of mind.
Hi Thomas, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Reviewed Aug. 31, 2019
Legal Zoom tried every way possible to charge me for unnecessary revisions and not deliver the wills I had revised. A supervisor called me when I demanded to speak to one, after two days of waiting, assured me she would take care of the issues, and did nothing. Miserable service.
Reviewed Aug. 31, 2019
We went with LegalZoom's DBA service for convenience and we've been their customer for about four months now. They’re knowledgeable and they explained the service very well. Interacting with them has been very simple and easy.
Thanks for your review, Brett. Please let us know if we can help with anything else.
Reviewed Aug. 30, 2019
When I needed I needed to add a DBA to my business, my bank recommended to use LegalZoom. I paid the $200 in June but I still don’t have my DBA. LegalZoom sent me the forms that I needed to fill out and it included notarizing some pages. I went to the bank that sent me to LegalZoom to have them notarize whatever needed to be notarized. The bank notarized but they also added some other forms that they said LegalZoom was missing. So, I sent all of those to LegalZoom, which was all done by snail mail. It’s very slow.
And then, LegalZoom emailed me and said that there was a problem with the way that the bank notarizes, and they asked me to do it over. So, I did it over, and then they did not even submit it to the county because of the discrepancy of the first name on the documents. On the bank records, everywhere it says Masha. My legal name is Maria. Masha is the nickname for Maria in Russian. They didn’t tell me the discrepancy was the problem the first time. I asked them to, “Please go ahead and submit it. You never know, the county might not care.” Because the last name is the same, the address is the same, the social security, everything else was the same. I asked them to please A, submit it as is. And B, because I was the one who filled out the documents, I now cannot change them. They have to change it back to Maria to match. LegalZoom hasn’t done that and I haven’t heard from them in three weeks now. I definitely will never use them again.
Hi Masha, it is very important to us to try and improve the situation when there has been any dissatisfaction with our service. In reviewing your order, we determined the county now requires a certificate of good standing for all DBA’s filing with an LLC or Corporation as the registrant. We can obtain the document for you or you can reach out to the Secretary of State directly and provide us a copy of the original so we can complete your order. Please contact us directly to confirm how you with to proceed.
Reviewed Aug. 29, 2019
I am a small business owner that attempted to launch my non profit business last year. Legal Zoom filed the paperwork and made themselves my person that the stare sends mail to. A year later I was charged 399 for a service that was 99.00 a year before. I go to cancel and they said I need to change my “person”: I go to the State of NJ and now they tell me my business isn’t in good standing and my business name has been taken. I hired LegalZoom to help me deal with all the state laws of operating a business. I called and Legal Zoom said that’s not what they do. What they do is take your money and when you are confused and don’t know what to do tell you to contact the state. If you know what you are doing hire a company that’s not going to charge you 400 per year to tell you to contact the state. You are better off hiring a personal assistant for 10 dollars an hour. Once I dissolve my business I will never use legal zoom again.
Hi Tiffany, it's important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. A registered agent is an agent for service of process. Although our prices have increased to include additional benefits, the service does not include annual state filing or state tax payments. We are happy to review your account and help in any way we can. Please contact a manager directly.
Reviewed Aug. 28, 2019
In August i purchased an option to started a rush process to start a corporation. The next day i received notification that I they had a question. When I called with my order number, they could not find it in the system, though on my end it appeared and the first installment had been paid. After talking with 2 different people over periods of time, I was informed that this was a glitch in the system. Eventually, they shared I would need to complete things on my own because I needed a professional corporation and the state of Illinois would not allow them to verify my corporation (this is ultimately an untruth as i was able to submit my license through another agency without any problems) and that I would be responsible for this. I immediately requested my account be closed and a refund occur, as I was paying them extra money to assist and take care of this, if I wanted to do this on my own i would save myself the money.
When I spoke with 'cancellations' they said they would have to call me back to the next day and the refund would be established. The next day I received no call so I called back and was informed that the refund was taken care of, there was no confirmation number but she would email me something for proof, I waited on the phone for the email to come through and it didn't. The representative said "you're just going to have to give it some time." Well the email never came, the refund never came and each time I reached out I was told "wait 3 to 5 business days" or 'somebody told you 3 to 5 days they meant 5-7 days, sorry for the misinformation." At no point did they actually refund my money.
So after 7 business days and no refund of my money, I went through the chat and was informed that they just submitted the refund, that there is no confirmation, and I should expect my money in 3-5 business days. This is and was such a horrible experience. I have wasted my time to recover my money and I have been dismissed the entire process.
Hi Veronica, we really apologize for the poor experience you’ve had with trying to file your corporation & in getting your refund. Your comments are important to us and we appreciate your feedback. Please be reassured that we will review our operations and determine where improvements need to be made. Although your state does accept professional filings, they confirmed they would not accept submission from us. Glad to hear you were able to work things out and we sincerely wish you the best with your business.
Reviewed Aug. 28, 2019
I needed LegalZoom for a couple of business contracts and their templates are great. However, they're kind of a one size fits all so there are some industry-specific stuff I've had to go elsewhere for. But when it comes to just basic contracts, LegalZoom's templates have worked well enough.
Hi John, thanks for your review and your feedback. We'll work on making the templates a better experience.
Reviewed Aug. 27, 2019
They will charge you hidden fees and get you into a subscription of $159/year! This is terrible. Please do your research and use a different company. Learn from my mistake and hundreds of others who were scammed!
Hi Rocky, our registered agent service is only offered as an option to our business customers and we assure you all fees are outlined in the questionnaire. We offer the option to elect LegalZoom to serve as your agent or name another and we truly apologize for any miscommunication or misunderstanding on our part. We are happy to help with the cancellation/refund of agent subscription. If you have any additional questions or concerns, please contact a manager directly.
Reviewed Aug. 27, 2019
I've been using LegalZoom for five years now. I liked their pricing and their breadth of templates. In fact, I downloaded a template the other week and the process was easy. Overall, LegalZoom is helpful in saving time on putting together contracts.
Thanks, Rachel. Please let us know if we can help with anything else.
Reviewed Aug. 26, 2019
I've been a LegalZoom customer for about a month and a half now and I have been very satisfied with them. They were highly recommended by my friend. Their staff was friendly and very knowledgeable.
Hi Michael, thanks for taking time out of your day to leave this review. Glad to hear you feel satisfied with your experience!
LegalZoom Company Information
- Company Name:
- LegalZoom
- Year Founded:
- 1999
- Address:
- 101 N Brand Blvd Fl 11
- City:
- Glendale
- State/Province:
- CA
- Postal Code:
- 91203-2638
- Country:
- United States
- Website:
- www.legalzoom.com