LegalZoom Reviews

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About LegalZoom

LegalZoom is an online legal service that provides individuals, families and small businesses with a do-it-yourself platform and an independent network of attorneys. Its services are designed to help people start and manage their businesses while protecting their intellectual property.

Visit www.legalzoom.com
Pros
  • 30- to 60-day satisfaction guarantee
  • Attorneys with at least five years of experience
  • Affordable packages
Cons
  • Some complaints about billing issues
  • Not ideal for complex legal cases

LegalZoom Reviews

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    1 featured review
    How do I know I can trust these reviews about LegalZoom?
    • 4,924,561 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 12 Reviews 1845 - 2045
    Verified purchase
    Staff

    Reviewed Aug. 18, 2020

    I was getting the DBA but the process took three months. It was supposed to be pretty simple, but it took a little bit longer than what LegalZoom stated, to where by the time actually got it, I didn't even need it anymore. They were having a hard time getting everything figured out because it was a corporation. It just kept saying processing and then they were finding names. Then Arizona was done and then I did one in California. That one took the longest. I just got that about two weeks ago. Other than that, their reps were always nice and I was able to obtain a DBA. Everything was pretty good and easy.

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    LegalZoom
    Response from LegalZoom

    Hi Amy. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Verified purchase
    Online & App

    Reviewed Aug. 17, 2020

    A friend of mine went through LegalZoom to do his LLC and everything he said about it was great when we talked about doing mine. We looked at everything and everything that my friend said about LegalZoom was verified. I just went on the website and filled out the paperwork that was on there. It was pretty clear and precise and it was very easy to do.

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    LegalZoom
    Response from LegalZoom

    Hi Lance,thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    PriceOnline & AppRates

    Reviewed Aug. 17, 2020

    I liked the price and ease of working with Legal Zoom. I went with them for a living will and had a good experience. Their website was good.

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    LegalZoom
    Response from LegalZoom

    Hi Khalid. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed Aug. 16, 2020

    We had used LegalZoom before with another business that we had and it went well. We've changed businesses so we no longer have that one. But it's the same type of business. We just changed the name and so we needed another LLP for it. I'm pretty happy with LegalZoom so far.

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    LegalZoom
    Response from LegalZoom

    Hi Brian, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedEase of Use

    Reviewed Aug. 15, 2020

    We used the will preparation service from LegalZoom and it went well. It's probably one of the easier things we've done. We got a lot of documents that we needed to get in place. We did a will package and then a power of attorney was needed. I had to go back and get the power of attorney separate because I didn't think through the need for it when I was doing the will package. So, if there was a way to be prompted in the system to really encourage the power of attorney at the same time would be a recommended improvement.

    I used the chat feature to request expedited delivery of my documents and that chat feature was super easy to use. I didn't have to call and wait for somebody. Somebody came in the queue and my problem was resolved without really much effort on my part. The main benefit right now is the fact that we have a power of attorney. My brother's health is failing so he's gonna need this power of attorney at some point and we have it in place now.

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    LegalZoom
    Response from LegalZoom

    Hi Christopher. Thanks for the feedback and for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 15, 2020

    When I worked with LegazZoom for incorporating, it was really easy and fast. With them, you fill some stuff out then you're kind of on your own. But people incorporating really don't know anything and they're obviously starting anew mostly. So, there should be an immediate service to guide people like somebody who would call you right after your account set-up and you have a personal person who would help you. They would ask about your plan and tell you what you need to do such as the fact that you have to pay an annual tax of $800, you have these forms to answer, and you have to have a seller's permit. The service would be free for the first 30 days only and if you wanted to use them you'd be able to always ask them stuff or they would always remind you that you can pay.

    They've got to have something like that because at the end of the day, incorporating is the easy part, but there's so much stuff in the background that people don't know unless they research or it comes up. That can get costly for LegalZoom but if they did that, that would be amazing. Thereafter, if somebody wanted to keep that service, maybe they could pay a monthly fee to be able to get phone support and have questions answered. At the same time, having somebody guide you on what you need to know without having to ask the question would also be helpful because some people don't know what they even need to ask to begin with.

    Despite that, LegalZoom still offers a lot for the price at the end of the day. The interface isn't that great though and it was not super user-friendly or easy to interpret. It was not bad either but it could be better. When I wanted to log in, it was not really clear about where are the forms you've already filed and where are the future forms. The calendar was a little weird, too. It'd also be nice to be able to have support on the weekends because a lot of businesses are opening on the weekends. I'd love to get questions answered as opposed to waiting a couple of days. But other than that, the hold times have been pretty good and LegalZoom has been great.

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    LegalZoom
    Response from LegalZoom

    Hi Rayan. Thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed Aug. 14, 2020

    I feel good about LegalZoom's process. Everything is pretty smooth and simple. I did this on my own before. I went to legalzoom.com and it gave me a few steps to figure out what I was trying to do to set up my business. It gave a couple of options and programs. I just picked one. I would definitely do it every time through LegalZoom from now on. It was everything I needed. Everything was pretty good. I've already recommended people to do LegalZoom too instead of going through the long process.

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    LegalZoom
    Response from LegalZoom

    Hi Dwayne, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 14, 2020

    I had done some shopping around and LegalZoom was the most cost-efficient way to go. The service was also outstanding once I decided to look into it and got my hands in there. I got so much service and they were very informative. They were helpful, kind, and with empathy if somebody needed that. Using their website went well, too, given that usually, the whole process can be difficult for me since I only have my iPhone and didn't have a bigger screen. Aside from that, I like that they gave a free consultation with an attorney and I got a couple of quick calls with that, but I didn't even use a whole hour. All in all, LegalZoom was great.

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    LegalZoom
    Response from LegalZoom

    Hi Valerie, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    PriceStaffRatesTransparency

    Reviewed Aug. 13, 2020

    I had LegalZoom create my will. I did the process online and that did not take very long. Once it was processed, they sent me my original will. Recently, I had members in the will who died and I updated it. That went fine too because all the files were online and I just had to print it out so it was very convenient. I had a hard time with people dying in my family lately. Last year, it was my grandson then in March it was my daughter, his mother. They were both mentioned in the will so I had to remove them and change executor. It was a simple will. I don't have a lot of property or interest that I needed to list. It was simple as directions as to what to do when I die. It went great and I really appreciate the service.

    I recommend LegalZoom to other people that are looking for some legal help as long as it's not complicated. Legal representation is not really needed because we know it's legal and it's coming from there. All I had to do is get my signature notarized then file it at the courthouse. It's very cost-effective too. A lawyer will charge you a flat rate just to come in and get the basics done. They consult for free but when you actually hire them, you can look at hundreds per hour. I appreciate Legal Zoom and I'm so glad it's there.

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    LegalZoom
    Response from LegalZoom

    Hi Agnes. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Aug. 13, 2020

    I did one of my businesses with LegalZoom a couple of years ago and I used them again recently for my last will and testament. It was just easier for them to do everything for me. But I wish the price was cheaper than what it was because the services are not like how they used to be. The last time when I did my stuff, I had everything back in a week. But now, it was way longer and it was hard to get in contact with people there. I called and I had to wait for five hours for them to call back. Also, I don't have my EIN number yet, so I've really been waiting on them.

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    LegalZoom
    Response from LegalZoom

    Hi Anthony. We are truly disappointed to know that we failed to meet your expectations this time around. We'd like an opportunity to provide with the level of service you're used to. We will review your account about your EIN and determine what we can do to make this right.

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed Aug. 12, 2020

    LegalZoom was great and their website was really easy to use. They were on time and it was a really good service. The whole process of getting an LLC was around 12 days all-together. Everything is done online. It was easy to navigate and understand. They also had an affordable price compared with their competitors. They were offering more things for the same amount of money. I also like their speed a lot. I'm very satisfied with them.

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    LegalZoom
    Response from LegalZoom

    Hi Radul. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Staff

    Reviewed Aug. 12, 2020

    I went with LegalZoom to get my LLC and things went pretty smoothly. I spoke with reps from there and they made things easy. Everything was done in 10 days.

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    LegalZoom
    Response from LegalZoom

    Hi Gary, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Online & AppStaffEase of Use

    Reviewed Aug. 11, 2020

    LegalZoom is pretty great and they help you with everything. I pretty much got the whole package. Getting my LLC was amazing. The process wasn't really complicated. You just have to have the money to put down for it. Their website is easy to use and pretty hands-on. I was able to legalize my business. If you’re an upcoming business and you don't know anything about it, LegalZoom can help you learn all that. I've already recommended them.

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    LegalZoom
    Response from LegalZoom

    Hi Lastar, thank you so much for taking the time to share this review and your recommendation. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 10, 2020

    LegalZoom is convenient and I saved hundreds of dollars than getting a private attorney. I used them for a last will and testament. It was very easy to do and it only took about 45 minutes. I didn't need to talk to a representative. That was how simple things were. Then there's also the convenience of going back in and changing things if you need to later on.

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    LegalZoom
    Response from LegalZoom

    Hi William, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    PriceStaff

    Reviewed Aug. 10, 2020

    I needed help with patents and when I used LegalZoom's service, everything was done online. I like the cost of their service and now, I got my provisional patent, which was all I wanted. So, I'm happy.

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    LegalZoom
    Response from LegalZoom

    Hi Brian. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Donna increased rating by 1 star.
    Customer ServiceSales & MarketingOnline & AppStaff
    After a positive interaction with LegalZoom, Donna increased their star rating.

    Original Review: Aug. 5, 2020

    My boss asked me to trademark our company name. I hired Legal Zoom and paid, I believe, $700+/- to have the paperwork filled out and for the name search to be completed. No problem so far. After the trademark paperwork was submitted to the USPTO there was an "office action" from the trademark office. I asked Legal Zoom if they were going to respond and they said "No." Their response was "LegalZoom is a document processing and filing service, not a law firm and is unable to assist you with the office action you were issued from the United State Patent and Trademark Office (USPTO). However, LegalZoom does offer a service called Business Advantage Pro (BAP) to provide you with access to licensed attorneys and tax professionals to assist you."

    Here is my issue with this. First of all, even on this Consumer Affairs website under the column labeled Pros, your site says they have experienced attorneys. Their website says you can get legal advice. Therefore one would assume that attorneys will be overseeing and advising on your legal matter. The two issues with our trademark submission were as follows:

    1. The picture of our website showing the name we are trademarking did not have a date on it and did not show the URL. If LegalZoom does this everyday, why would they not have the expertise to know this should have been submitted.

    2. Our company name had the word "Experts" in it. So we had to disclaim the trademark of the word Experts. Why didn't they tell us this.

    The USPTO trademark forms are complicated. I figured it out, I think, and submitted our response. Hopefully we will have an answer soon. I feel like Legal Zoom falsely advertises and is doing a bait and switch. My meaning. We'll submit the paperwork for you but if you want an attorney you will have to pay more. A typical bait and switch. Not happy. This service provides unlimited half-hour consultations on new legal and/or tax matters with licensed attorneys and tax professionals to help you ensure you are making the best choice for your business from a legal and/or tax perspective.

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    LegalZoom
    Response from LegalZoom

    Hi Donna. We are truly disappointed to know that we failed to meet your expectations. To be transparent, we offer both self-lead Trademark filings with the option of adding legal plan consults with independent attorneys in our network or Attorney lead trademarks also with independents in our network. We are very sorry for any miscommunication on our services involved with self-lead filings. As a courtesy and effort to try to regain some of your satisfaction, I have issued a full refund of the LegalZoom preparation cost of your application. Please contact us directly if you have any additional questions or concerns.

    Customer ServicePunctuality & SpeedOnline & AppRefunds & PayoutsStaff

    Reviewed Aug. 1, 2020

    Just paid all the fees upfront for the order for forming a corporation. All supporting documents provided. The agent were forthcoming and approachable up until right before the order was placed. Once order was placed monies were paid, suddenly agents are having a wait times of over 3 hours and no one reaches out. I paid for the express package, extra, about 200 dollars for them, but a terrible service and it has been placed on a hold due to no reason, or at least no reason provided even on the personal portal.

    I called to ask and they wanted to get license information to be uploaded. Something like this could have been communicated via email or on the client portal easily, but no - you are asked to called this number where inadvertently the wait time is over 3 hour all the time. Extremely poor customer service, please pay a little extra to a local well recommended attorney, THIS WEBSITE IS NOT UP TO THE TASK AND WILL WASTE YOUR TIME AND MONEY.

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    LegalZoom
    Response from LegalZoom

    Hi Rock. We try to do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about your concerns and try to turn things around for the better. Please contact us your order information & we’ll reach out to you right away.

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 29, 2020

    I ordered a business license and EIN number from Legal Zoom 3 months ago!! Still haven't received anything.. I tried calling to get help, it takes hours to get someone on the phone.. And they always say, "We have to call you back".. I never receive any calls.. Now I'm unable to receive a refund.. Please don't use this company! PLEASE!!

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    LegalZoom
    Response from LegalZoom

    Hi Courtney. Typically things go more smoothly and we apologize that you experienced us at less than our best. We confirmed that you've spoken with our customer care team who ensured your order was completed, including the EIN obtainment. Glad it's worked out now. Of course you should feel free to contact us if you have any further questions or issues.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed July 28, 2020

    I recently used LegalZoom for a personal will but the website was crashing a lot. It took a couple of days for me to do it because I would get a couple of steps in and the pages wouldn't load. I tried running it in a different browser and on my phone but it was the same thing. It was kind of frustrating but when it was working, it was fine and creating on the website was very easy to do. It was pretty quick and the process was good. The questions made sense and if I needed clarification, it was easy to find.

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    LegalZoom
    Response from LegalZoom

    Hi Jewell. Thanks for taking the time to share your experience. We're so sorry to hear about the rough start but glad to hear everything worked out. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed July 25, 2020

    I used LegalZoom's copyright services and working with them was great. Their customer service was really good. It took longer this time for my copyright to go through, but I understand that’s because they were dealing with COVID and working from home. They called me three times about the same problem I already fixed once. They said their computer was acting up. Other than that, I like that LegalZoom is easy to use.

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    LegalZoom
    Response from LegalZoom

    Hi Jessica, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 25, 2020

    My boyfriend recommended LegalZoom. I did a will and a power of attorney. Their customer service was really good. They were very helpful, the follow-up was quick and the documents came quickly. It only took me maybe an hour and a half to get all the paperwork in, requesting everything and getting everything together. Then it took a span of about two days to get all of the final documents. Working with LegalZoom was easy. I could just type in the information. There was a situation where I had to get something from a family member who was in the hospital. So, there wasn't a ton of red tape and it was pretty straightforward.

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    LegalZoom
    Response from LegalZoom

    Hi Ledonna. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Customer ServicePricePunctuality & Speed

    Reviewed July 24, 2020

    Terrible customer service! Recording on phone has been saying call volume is up for 2 weeks- I was informed wait time would be 4 hours- yes hours! How is this acceptable to someone who paid over $400 a couple weeks ago and has been getting nothing but lip service for 2 weeks. Do your homework folks. Sometimes when you pay peanuts, you get monkeys to do the work!

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    LegalZoom
    Response from LegalZoom

    Hi Mark. We've been experiencing longer than average hold times in our call center, and we're doing everything that we can to address this issue, including hiring and training more agents. We know that your time is extremely valuable, and we remain committed to serving you. Thank you for your understanding as we work through this challenge.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed July 24, 2020

    I was starting a business and LegalZoom came highly recommended but they messed up. My name is not anywhere on the legal paperwork that says I own a company. So therefore, I can't open up a business account. I can't receive accounts payable. I can't do anything. I can't operate. LegalZoom has some company called USCA Inc. The articles of formation don't have my name on it at all. It has a USCA Inc. out of Huntsville, Alabama. All this was filed in Madison County. I don't even live in Madison County. The registered agent has USCA Inc., not myself. So, when I went to the bank to open up my business account, I can't do it because I'm not the owner.

    I reached out to LegalZoom like 10 times. Every time I call, there's a three-hour wait. They ask me for my number and say they will call me when it gets my turn, and I will not lose my place in line. I have never received a phone call yet. I've been doing this for about three weeks now trying to get in touch with them. I finally had to do it myself. I filed Articles of Amendment and I'm sending it in today. I've paid an additional $50 to do that and sent the Madison County probate court a check for $49. So, that's $99 more that I've had to pay to try to get this fix because I can't get LegalZoom to fix it. If I would’ve went to a local attorney, I wouldn’t have ran into this problem. I need LegalZoom to fix the problem.

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    LegalZoom
    Response from LegalZoom

    Hi Nick. We're truly sorry about what occurred with your order and with your customer care experience. We’d like to try to make things right. We'll review your order and reach out to directly with help.

    Verified purchase
    Refunds & Payouts

    Reviewed July 23, 2020

    We were setting up a church and Pennsylvania required a lot of paperwork. Frankly, I didn't wanna mess with it. So we went ahead and bit the bullet and paid for LegalZoom to do that. The service was fine. It was slower than I had hoped. But then again, we were doing this in the middle of a worldwide pandemic. So I don't hold that against anybody. Some of that may have also been the slowness of the state to do their end of the things.

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    LegalZoom
    Response from LegalZoom

    Hi Win. We appreciate your patience and understanding. Thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed July 23, 2020

    I liked LegalZoom's reputation. I used them to do a will. It was fairly easy working with them and it was almost fun.

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    LegalZoom
    Response from LegalZoom

    Hi Lisa. We think it's fun working with our customer too. Thank you so much for this great 5-star review and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed July 22, 2020

    I was referred to LegalZoom by my dad. He has a small business. Also, growing up, I remember seeing LegalZoom on TV. I knew what it was for, and I used it. I had a woman call me a week before I got accepted. It was not very good just because she threw a lot of information at me all at once. It was a 45-minute phone call where I just listened in on what she was saying.

    The woman wanted me to buy some of their service that she said that I could get help with finding my tax bracket and insurance. I wasn't interested, but I just used them so I listened. It was a little overwhelming, but perhaps that just comes with the territory. She was just doing her job by just telling me the stuff I needed to know. But for somebody who just started a business, I don't know if I need to hear all my options all at once. Other than that, LegalZoom is doing pretty good so far. They were straightforward. It was pretty easy to start my business. I might understand business more than some so I didn't know that I needed that much help. But they were there if I needed.

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    LegalZoom
    Response from LegalZoom

    Hi Brian. We appreciate the feedback and thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed July 21, 2020

    I don't have a private attorney that I have a relationship with currently so using LegalZoom seemed to be the easiest route. We just had them create an LLC and everything was fine. I'm very satisfied that I went with them.

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    LegalZoom
    Response from LegalZoom

    Hi Ryan,thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Profile pic of the author.
    PricePunctuality & SpeedStaffRates

    Reviewed July 20, 2020

    Please do not use LegalZoom for your small business. While many large companies and small businesses like mine are helping each other stay afloat during the pandemic, LegalZoom increased my price by $100 on auto renew and did it knowing that they have 4 hour wait times to speak with a representative. Important side note, I pressed the button for “Purchasing new products” and someone answered almost immediately but of course wouldn’t help me. I’m sure they’re just hoping people like me will give up and accept the huge price increase. What a heartless way to treat fellow Americans during really difficult times. Please share this with others and hold LegalZoom accountable.

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    LegalZoom
    Response from LegalZoom

    Hi Christine. It is very important to us to try and improve the situation when there has been any dissatisfaction with our service. Our registered agent subscription fees were increased prior to the pandemic, to include additional benefits important to many of our subscription members. We're truly sorry to hear this increase caught you by surprise and we lost you as a customer. The registered agent subscription is now cancelled and we've issued a refund of your last two renewals. Please let us know if we can help with anything else of if there's anything else we can do to regain your trust.

    Verified purchase
    PriceRefunds & PayoutsBilling

    Reviewed July 20, 2020

    I was setting up my nonprofit business. It was confusing. I got charged things that I shouldn't have gotten charged for. Twice, I had money refunded to me because LegalZoom billed my account wrong, and then they had to put the money back in. Big mess. I went there hoping I would get real good legal advice or at least someone who could put me in the direction for setting up my company. It seemed everybody was reading off a screen and nobody really knew anything. They’re just there to charge you money. Charge you money for stuff I could have done myself.

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    LegalZoom
    Response from LegalZoom

    Hi Sarah. It's disappointing to not get what you expected and we feel terrible that we're responsible for making you feel this way. We'd like to take a look at your account to determine what happened and try to turn this experience around for the better.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffRates

    Reviewed July 19, 2020

    Working with LegalZoom is very easy. I used them to help me establish an LLC. Their website works beautifully. They were available, too. Multiple phone calls were quickly answered. If you're interested in starting a business, use LegalZoom.

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    LegalZoom
    Response from LegalZoom

    Hi Andrew. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Customer ServiceRefunds & PayoutsMaintenance

    Reviewed July 18, 2020

    I used it for a trademark submission and the information they gathered from me was incomplete. I had to respond to multiple legal actions from USPTO and spend a lot of extra time figuring out how to fix the problem. I contacted Legal Zoom about it and they tried to get me to pay for a lawyer. I could have just done it myself and it would have taken the same amount of time - maybe even faster.

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    LegalZoom
    Response from LegalZoom

    Hi Mose. We are truly disappointed to know that we failed to meet your expectations. We appreciate the feedback and we will use it to work on making a better experience.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 18, 2020

    LegalZoom was one of the more expensive companies and I was disappointed that I went with them. There was an issue with my sign-up and then a few days afterward, my bank account kept getting charged. Every time I tried to call them, I could never get through. I even tried to do the online chat and they couldn't help me without trying to send me to someone else. Then every time they tried to send me to the right person, I would get disconnected. I also did the callback thing several times. The first time I got a callback, they said that there would be no more charges posting to my account. Then the next morning, there was a $250 charge so I had to call again that day and then that guy reassured me that there would be no additional charges.

    When I signed up for my LLC, I asked LegalZoom if there was anything else that I needed to do and I was advised that there was nothing else. After contacting the state for my EIN, there was way more paperwork that wasn't done that needed to get done and then additional charges. So it seems a little bit confusing from what LegalZoom has told me versus what the state has told me.

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    LegalZoom
    Response from LegalZoom

    Hi Megan. We couldn’t be more apologetic about your experience. Things usually go more smoothly and we truly apologize that you experienced us at less than our best. We'd like to take a look at your account to determine what happened and try to turn this experience around for the better.

    Verified purchase
    PriceStaff

    Reviewed July 17, 2020

    10 years ago, I used LegalZoom to help my elderly parents put a will together as well as for other legal documents for small businesses. I liked how they are affordable for basic things. They have lawyers that put the documents together so I can trust them. Most recently, I used their service again to help an elderly lady in my church put together a simple will. Everything went well. I recommend LegalZoom.

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    Response from LegalZoom

    Hi Bruce. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Staff

    Reviewed July 16, 2020

    We have a large business with a lot of legal needs in different states. LegalZoom has a large scope of services and it's pretty easy to conduct business with them. We use them for DBA filings. The process was good and the person I worked with was really helpful.

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    LegalZoom
    Response from LegalZoom

    Hi Daniel. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 16, 2020

    LegalZoom has been very helpful. I heard about it initially on the radio and then I went online. I looked at the organization and whatever their descriptions are. Then I said I would go ahead and give them a call. I also had gotten some information elsewhere, which helped me in the process to know that it wasn't just a one fee, which was what I initially thought. So when LegalZoom gave me the differences, I was prepared for that and it was exactly as they said. So it worked out. It was very painless and I was glad to see they were able to actually get it all accomplished during this pandemic because it was something I was very concerned with. Then every once in a while I get a letter here and something there, and I really do appreciate that. I feel very confident. I feel like I've got a good support team. I'm glad I have them there. There are even options if I need some help in trying to grow the visibility of the church. So it looks very good.

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    LegalZoom
    Response from LegalZoom

    Hi Richard, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Customer ServiceSales & MarketingStaffEase of Use

    Reviewed July 15, 2020

    I was trying to investigate where to start with a small business and LegalZoom was one of the top ads that popped up. The whole experience was very easy, especially the online experience, which was how I was able to register my business. I also found the packets that arrived in the mail to be very well put together, organized, and easy to understand. We had a follow-up call to make sure that everything was fine, but it definitely turned out to be a sales call for other LegalZoom services and it just felt a little too pushy. When somebody in my position where I'm just starting a business, there are so many places where money has to go and my budget is very limited so I'm not thinking about additional services. But overall, LegalZoom was very organized and easy to use. It got me to exactly where I needed to be. So, I definitely would recommend them to anybody who wanted to start their own business and needed advice and help.

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    LegalZoom
    Response from LegalZoom

    Hi Lesli, thank you so much for taking the time to share this review. We apologize for any calls where you may have felt pressured to purchase other items. The feedback is great for us to determine how we can make the experience even better. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 14, 2020

    Horrible experience. I paid $1000+, and my filing has been put on hold four separate times for the same non-issue -- Registered Agent. They keep emailing me to tell me the orders been put on hold. I call in, wait 40+ minutes to find out it's the same issue, tell them I've done exactly as the Registered Agent has asked, even forwarded emails -- and now they're telling me the Registered Agent needs to sign in ink. I can't believe it's been 45 days and they haven't even submitted for an EIN. I'm infuriated and frustrated. If I could go back, I would have just filed for incorporation myself. I was trying to save headache, but this has been more headache than doing the work myself.

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    LegalZoom
    Response from LegalZoom

    Hi Rob, thanks for sharing. We know your time is valuable, and we're sorry that we did not meet your expectations. In review, we confirmed your EIN was completed and emailed to you 7/28. As a courtesy, we issued a refund of the EIN and added a discount to the package. Please let us know if we can help with anything else.

    Customer ServicePunctuality & Speed

    Reviewed July 14, 2020

    I have been waiting a month and half for documents. They do not notify me when they need additional information. They require a phone call for information but have a three hour wait time on the phone. If they requested info by email the system would run much smoother and there would be a record of communications. It's ridiculous. Get off the phone and send info electronically. It's the 21st century!

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    LegalZoom
    Response from LegalZoom

    Hi Lynn. We are currently experiencing a high call volume and we apologize to taking up your time. We appreciate the feedback and we will work to make the experience better.

    Verified purchase
    Customer ServiceContract & TermsTechPriceStaff

    Reviewed July 14, 2020

    I liked the website. The interface seemed pretty straightforward. It's very no muss, no fuss. I set up two LLCs. I’m dissolving one right now with LegalZoom. I've also did my estate planning documents. I got their estate planning bundle. The process was pretty straightforward. The comprehensive suite of services provided made me feel confident that they have researched the needs of your target consumers very well. So I felt quite secure that they had done their legwork, and I'd be able to get a solid solution. I also liked the fact that I was introduced to a local attorney, who would corroborate a lot of the information I received from LegalZoom in my market. It was pretty cool that there were people that they had vetted. It turned out to be great. I was really pleased with that component of the service. I’m really happy about that.

    LegalZoom is a great place to start, depending on how complicated the person's matters are. If they were looking for a straightforward, non-scary, non-threatening, non-expensive way to dip your toe into a legal matter, I would suggest everyone start with LegalZoom and then follow up with an attorney to help connect the dots if there are things that are confusing.

    I had one setback. But it was more of a technical issue with the way things are managed there. I should have expected that working with an online provider like LegalZoom that there wouldn't have a lot of interpretive support. For example, I wanted to start a new company. I plugged in the company name and they said, “Oh, great, your name is available.” So I'm down that whole rabbit hole. Until I learned that in the state that I wanted to incorporate, the name wasn't available. All LegalZoom provided me were, “Sorry, your name isn't available.” They did not provide me alternatives. They did not provide me any information about why my name wasn't available. So that was a huge setback. I ended up setting up a corporation with a name I didn't want.

    I've gotta go through the whole process of now dissolving that corporation because LegalZoom took one of the options that I wasn't crazy about without providing any feedback. They moved ahead and got me the name even though it wasn't the one I wanted. So I over expected based on my previous experience for LegalZoom to be proactive and very helpful in that area. It cost me a lot of extra money. I could have just hired a lawyer to do the research. I would have had a bit of a back and forth with that attorney, which would have saved me money in the long run.

    I would warn people that even if it is just a slight bit complicated, don't expect too much from LegalZoom. But overall, I'm still better off having worked with LegalZoom on the other two cases. I just wished LegalZoom would have said, “Sorry, can't help you,” or, ”Wow, this is getting a little bit more complicated” on that one case. But there was no human interface there too. So I understood. I understand that it isn’t perfect and that there are limitations.

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    LegalZoom
    Response from LegalZoom

    Hi Paul, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed July 14, 2020

    LegalZoom is a great way to start a business, especially if this is your first time and you don't have any experience. All the information is informative and you're able to reach out at any time and make sure that you have everything that you need. If you don't, they can send you documents. So, this was a very helpful process for me. I'm using my registered agent and smart employer services from LegalZoom. It was very simple to obtain and it didn't take long at all. I spoke with someone from customer service before to make sure billing was correct and their rep was very friendly, resolved the issue, and went straight to the point.

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    LegalZoom
    Response from LegalZoom

    Hi Porcha, thank you very much for sharing your great review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed July 13, 2020

    We were starting off our company and the reason why I went through LegalZoom was that I was ignorant of the process. I tried looking into it through the state and everything was so vague. Then I got told that the LLC was probably the smartest choice to start off with. The LegalZoom website was pretty easy to use. I was talking to somebody while I was doing that through the thing. But by the time that the rep told me what to do, I already skipped to the next thing and I already figured by myself. It was just like there was somebody on the line just in case if I would need something. With LegalZoom, they just asked what I wanted, the name to be, and what kind of company it would be. It was basically pretty blunt of what I wanted. Then they would go ahead and take care of it and that was it. But, I just had to pay a lot of money.

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    LegalZoom
    Response from LegalZoom

    Hi Kurt. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed July 12, 2020

    I saw LegalZoon online and I availed of their services for my business. Everybody that I spoke to had been great and they helped me get my license. Everything went smoothly and I have no complaints.

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    LegalZoom
    Response from LegalZoom

    Hi Evangela. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 12, 2020

    Everybody from LegalZoom I talked to has been helpful. However, sometimes, I'll explain to each person, "This is all new to me. So, please talk to me like I'm really like a dummy at it.'' Because it's all new to me, I wanna make sure it's right. Then I'll speak to a next person, and they'll tell me something new. I'll speak to the next person, and again, I'll learn something new. Today, I spoke with the bank because they told me I had to call the bank about what papers to give them. They told me to give them two papers but I wanted to make sure with the bank because my bank doesn't know what they're doing.

    I'm an independent person with no business, but I was just doing my will and trust, so when I pass away, my son gets my money. So they told me the money has to go in a trust. I didn't know that. But then again, the rep from my bank wasn't sure either. So, my bank is giving me a hard time. They can't even answer me. I called my 1-800 number.

    It was disappointing and customer service is not what it used to be. I've seen LegalZoom on TV. I know Robert Shapiro and I'm like, "They look like a reputable company." That was why I went with them. Then like six months ago, I reached out to one of the people and I said, "Hey, can you send me some email? Just read up on it, so I can understand and learn about it. When I'm ready, I'll call you." I called that same guy. He said, "Here's my number." After he got me going, it was like after the third question and they wanted to get paid. Then everybody's very helpful but it seemed like after I had a couple questions here and there, I would contact that same guy and it would seem like I was bothering him. I didn't like that feeling that before I paid, they were very eager to answer any questions that I had. But after, it seemed like I was bothering him. So after that point, I never called back and asked for him or his extension or anything.

    The people are good. Somebody always tells you something new that the previous guy didn't tell. I always say, "Is there anything you can think of that I should know or make sure I shouldn't do? Because this is all new to me. Just advice or whatever you can throw my way." Then they sent me out the card, but they put the wrong address. I had the wrong address for my son. They assumed he lived with me. I wish he did, but he doesn't. So I had to call back and I said, "No, that's not it. It's one digit off." The funny thing is, they didn't even ask me for his address. I called back and spoke to another guy, and I said, "Don't you need the address?" He's kind of yes and kind of no. So, I said, "Okay, well then, let me give you the address." Then the card comes, and he didn't even take the address that I gave him, which is where my son lives.

    I had a problem and we made an appointment to speak to a lawyer on Monday. So, the guy helped me and he said, "Okay, let me see what she's got available." He said Monday was okay. This was last Friday and I thought that was not too long. He then said, "Oh, no." Come to find out it's the next Monday. So I said, "That's okay. I understand what's going on." But then I got an email from them stating, "Oh, your request that you put in for your attorney, you didn't finish it or you didn't complete it." So, then on Monday I tried to get a hold of the guy has been helping me. I spoke to a different guy who said, "Yeah, you're booked." But then he checked the notes and said, "Oh, I see the note here. They didn't have you booked." Other than those, everything has been completed and the people were very nice and patient with me.

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    LegalZoom
    Response from LegalZoom

    Hi Denise. We are truly sorry for any misunderstanding or miscommunication on our part. Thanks for the feedback, we'll work on making this a better experience.

    Verified purchase
    Online & App

    Reviewed July 11, 2020

    I used LegalZoom to create my LLC. I learned about them from my sister and she suggested that I use them. The process took way longer than I expected and everything before the exit process took a month to complete. Also, I had to navigate through some things to find certain information that I was looking for on their website, such as to open accounts, and it wasn't super easy. But I figured it out.

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    LegalZoom
    Response from LegalZoom

    Hi Terrell. We know your time is valuable, and we're sorry that we did not meet your expectations. Thanks for the feedback, we'll work on making this a better experience.

    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed July 10, 2020

    LegalZoom is quick and easy to use. I’ve worked with them before. I’d tell others it’s what I used to start my businesses and it works pretty well.

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    LegalZoom
    Response from LegalZoom

    Hi Robert. Thank you so much for this great review.  We really appreciate you being a loyal customer and helping to share the word about us.  We look forward to working with you again in the future.

    Verified purchase
    Online & AppStaffEase of Use

    Reviewed July 10, 2020

    I got a business license through LegalZoom and their website was pretty easy to use. I also had a conversation with their reps about stuff that happened in the last couple of weeks and their questions weren't hard. They were just making sure that everything was okay. Everything's cool and I got all that I need for my business. If I didn't, I will go back to LegalZoom and make sure I have everything.

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    LegalZoom
    Response from LegalZoom

    Hi Shandea,thank you so much for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceTransparency

    Reviewed July 9, 2020

    We heard good reports from other people about LegalZoom and when we availed of their services, they responded well. They had good people on the other end and we put together all of our legal papers with them. It was done very professionally and very timely. I was impressed. I just went back to them again and updated some things. I had a living will and one other paper that needed updating because I was gonna have surgery. LegalZoom updated them and got them back to us in three days. They sent them to my printer then I printed and kept them in.

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    LegalZoom
    Response from LegalZoom

    Hi Greg, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed July 8, 2020

    We had a trademark done through LegalZoom and went through a quick and easy process. Their platform was easy to use. I highly recommend it.

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    LegalZoom
    Response from LegalZoom

    Hi John. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    TechPriceStaff

    Reviewed July 8, 2020

    LegalZoom was referred to me by a friend. I used their service to open up an LLC. The website was really efficient, and it made the process pretty easy. My husband helped me set mine up, and he set up his as well. It was like a more efficient site than other ones that we looked into or even like hiring a lawyer to do it. The fee was a pretty good cost to get everything approved. We didn't take any time at all from registering to getting the application complete. I was at a time crunch getting my LLC approved before I started a new contracting job. So, the fact that it got completed before the 30-day mark was really helpful.

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    LegalZoom
    Response from LegalZoom

    Hi Brittany. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    PriceRates

    Reviewed July 7, 2020

    When I needed to change a deed on a house, LegalZoom did just what I asked to be done. It took two or three months. We had to go through the courts. At a local court, it had to be recorded in the local area. I was satisfied with the timely manner and the price. Also, everything was good with the contacting and keeping up-to-date about what went on. Everything went fine as I requested and expected. I'm 100% satisfied.

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    LegalZoom
    Response from LegalZoom

    Hi Nicholas, thank you so much for taking the time to share this review. We aim to please! Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed July 6, 2020

    LegalZoom provided business setup. I had good and timely service. I like the simplicity of putting in what you need and they would take care of it. Everything went really well. I was very satisfied with LegalZoom.

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    LegalZoom
    Response from LegalZoom

    Hi Marlon, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 6, 2020

    I availed of their service for an LLC. The initial setup was through email then I sent an email because it was telling me to do some things. It started calculating other fees that I didn't understand why. It was just too much. It was overwhelming for me. I sent an email about a week and a half ago and I've not heard anything back from them. I'm not quite sure where I'm at in the process so I was on the phone trying to get them on the line to help me. Also, I'm not quite sure what I'm doing. Had I known it was gonna be like this, I would've never used them. I would've just gotten an attorney. This is probably going on my third week so far and I've not gotten anything completed with these people. I'm very dissatisfied.

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    LegalZoom
    Response from LegalZoom

    Hi Delforia. We're sorry to hear how confusing your process has been and for any miscommunication on our part. In review, we've confirmed your filing was completed and has been shipped to you. We are happy to answer any questions you have about charges, your package or any general concerns.

    Verified purchase
    Customer ServiceSales & MarketingStaffEase of UseHonesty & Transparency

    Reviewed July 5, 2020

    I've used LegalZoom a couple of times. I had a landlord-tenant issue. That was a couple of years ago. I also had to do a DBA so I just went to LegalZoom. It's just easy, convenient, and simple to use. They sent me an email telling me that I was gonna get a bunch of scam stuff about needing to register here and needing to register there. That was 100% a lie so I threw all those stuff away. The only thing I would suggest to LegalZoom is to do more social media marketing about everything that you can do on there. Everybody thinks of that. If you've got a policy, you get a traffic ticket. But there are a ton of resources there. And for an entrepreneur or a small business owner, that's extremely helpful.

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    LegalZoom
    Response from LegalZoom

    Hi Michael. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and the helpful feedback.  We’re here for you anytime.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 5, 2020

    LegalZoom has been great. I just had a little mishappening again here but it's understandable. I didn't put somebody on my LLC from the beginning which I should have and it was a mess because I wasn't thinking. I'm a really small business, I got a partner, and I wasn't thinking about that. Also, I wasn't looking forward to spending more money for that. But it's not LegalZoom's fault. It was mine. I should have had my priorities a little better. I'm supposed to have a PDF sent on my email today for my amendment for adding my partner to the business but I don't see that yet. The rep said it was on there. That's the only thing I'm missing. But other than that, good service. Katie has been a sweetheart and she did great. She took care of everything for me.

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    LegalZoom
    Response from LegalZoom

    Hi Michael, thank you so much for taking the time to share this review and for your kind words about Katie. Please let us know if you still haven't received your pdf so we can make sure it's sent right away.

    Verified purchase
    Online & AppStaff

    Reviewed July 4, 2020

    Recently, I used LegalZoom to create a trust. Their website was good, but I had to talk to somebody to get something fixed and they were very professional. I had a good experience.

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    LegalZoom
    Response from LegalZoom

    Hi Brad, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed July 4, 2020

    Going with LegalZoom was easy going. Their reps kept me informed and told me that I needed a lot of details for my trademark. They wanted to make sure everything was right and I'm happy they're really good at doing their job. So far, they have provided me with different goods and services for my business. Overall, LegalZoom is very detailed and it's a good service.

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    LegalZoom
    Response from LegalZoom

    Hi Eric, thank you so much for sharing this review. Please let us know if we can help with anything else.

    PriceStaffRates

    Reviewed July 3, 2020

    I have an excellent experience with Legal Zoom and all of the associates I talk to. The associates were very patient and very understanding in explaining how to proceed. They held my hand all the way through the process and through my making improvements and several chances to the documents. Highly recommended. I got my work done at a very reasonable price with no compromise on quality. Thank you and good luck, LegalZoom and all of your the associates.

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    LegalZoom
    Response from LegalZoom

    Hi Nayankumar. Thank you for sharing your experience - we wish you nothing but success! Please let us know if we can help with anything else.

    Verified purchase
    StaffCommunication

    Reviewed July 3, 2020

    We've used LegalZoom to create and dissolve an LLC. We used them again to create a different LLC but then I was unable to get the information I needed on their site. I had to talk to somebody because the site just listed the status but wouldn't give me the rest of the information. Also, I was never notified of their annual fees. I just got a collections letter which was how I found out about them. Other than these issues, their reps were fine.

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    LegalZoom
    Response from LegalZoom

    Hi Shannon. Thanks for trusting us to help with your legal needs. We're concerned about the issues you've mentioned about annual fees and collections. We'd like to research this further and help resolve things for you. Please feel free to reach out to us directly and let us know how we can help.

    Verified purchase
    PriceStaffEase of UseRates

    Reviewed July 3, 2020

    LegalZoom was easy to use and was a good thing for us. We did a last will and testament, a power of attorney, and a living will. We moved to Florida and we didn't know any private attorneys in the area where we moved to. Instead of trying to just go look up somebody we didn't know or do whatever, we did it online and that was fairly simple. It was easy and a good way to go. With LegalZoom, it was fairly easy to understand and get done. Also, the price was fair for what we got and for what we did. We didn't do anything really complicated. If I'd be worth $9,000,000, it would have been a different story. If people have anything more complicated, they would need something else. But in my case, we have one daughter and it was pretty simple.

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    LegalZoom
    Response from LegalZoom

    Hi Ronald. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Staff

    Reviewed July 2, 2020

    I'm in the process of getting the company all together. I just got my LLC set up and some other things and LegalZoom was a simpler process to get everything done in a speedier time frame. It has been easier to make sure everything's done in one place. Their reps are fantastic and everything went through without me having to do a whole lot on my end as far as providing the necessary information.

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    LegalZoom
    Response from LegalZoom

    Hi Lawrence, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    TechPriceRates

    Reviewed July 2, 2020

    I liked how LegalZoom's service is cheaper than other providers. I went with them to do a trust. However, I wasted three months of my time because they didn't complete it the way I asked them to. When they closed it out the first or second time, everything was lost. This was because they wanted my money before they would talk to me. When I got to talk to a lawyer, it looked like he had me on speakerphone and he was walking around his office as I could hardly hear him. Plus, he wasn't interested in what my questions were. I received the trust a couple of weeks ago and I was ready to trash it. It was a waste of 330 bucks.

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    LegalZoom
    Response from LegalZoom

    Hi Herman. We are very sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to leave your feedback and in effort to try and regain some of your satisfaction, we've issued a refund of your trust order. Please contact us directly if you have any additional concerns or if we can help with anything else.

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaffValue

    Reviewed July 1, 2020

    I contacted Legal Zoom to start a private mental health practice. The practice my wife was working for was closing. We decided it would be best to go into private practice and bring along her colleagues. The practice she was working for was going to close in 30 days. We had very little time and had to work with in the challenges of COVID. I signed up for service online and was immediately contacted by a sales representative. Normal I dislike sales reps but this one wanted to know what was my business needs. He helped get us sorted out. Starting a business is stressful. When I called frustrated, angry or stressed Legal Zoom helped walk me through it. The Legal Zoom services is worth every Penny. Special thanks to Sam the unofficial G-suit IT person who walked me through my computer ignorance. Also Mike my account executive.

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    LegalZoom
    Response from LegalZoom

    Hi Gregory, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we really appreciate your kind words. Please let us know if there is anything else we can do to help. We're here for you!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 1, 2020

    LegalZoom was prominently online and it seemed like it was the most expedient way to get the paperwork done that's why I chose it. The process didn't take very long, which was good. I got the paperwork back fairly quickly but they could do a follow-up to make sure one understands the paperwork.

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    LegalZoom
    Response from LegalZoom

    Hi Harrison. Thanks for taking the time to share your experience, we're really appreciative of the feedback. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 30, 2020

    Six years ago when we created an LLC, LegalZoom was recommended by a friend for their cost and accessibility. I've used multiple services from them so they were able to help us out in many different situations, whether it be via email, chat, or phone call, which I've done all three to get in touch with them. They were always available. It's easier to do the chat version. I love that they have that feature. That way, I was able to multitask and do what I needed to do.

    My concern was when we did the deed transfer option, I don't know if they communicated well with GoDeeds. I submitted the paperwork through LegalZoom and I just assumed that it would easily transfer to GoDeeds because I made the transaction through LegalZoom. But for some reason, I don't know if it was on GoDeeds' end that they weren’t able to access certain information. I had to resubmit some paperwork. It's not the end of the world but I feel like it could have been a quicker process if everything was more streamlined. The other thing is I would assume I would click on the order number and be able to get to the order, but it wasn't always like that. I had to click a few different times to get to the actual order information to get the original order date. But other than that, LegalZoom has provided good service.

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    LegalZoom
    Response from LegalZoom

    Hi Barbara. Thanks for taking the time to share your experiences. We're sorry to hear about any miscommunication on our end regarding your deed transfer process. We appreciate the feedback and please be reassured that we will review our operations and determine where improvements need to be made. Let us know if we can help with anything else.

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed June 29, 2020

    Once you sign up with them you are on your own. They expect you to log into your account for everything. Started using LegalZoom about 3 weeks ago as an agent and to form LLC which includes obtaining an EIN and articles of organization. First payments were made to initiate the process and then monthly payments would spread out over 3 months. It's been less than a month and random transactions have been withdrawn from my account on a regular basis so far I've paid over $600 which is even more than what I was told the process would cost.

    Daily calls go unanswered, dont bother enter ext. # for the person you sign up with. It's a dead end BUT if you select OPTION 2 to start a new someone always answers your call within a few minutes then transfer you to customer service where you wait 30 mins or so until you get frustrated and hang up. If you leave your number for a call back you'll never get a real person. The automated system might call you back then there is still no option to talk to a real person. Dear Legal Zoom I would like my money back for random transactions. This was not the deal.

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    LegalZoom
    Response from LegalZoom

    Hello Sunshine. Our goal is to make every customer happy with our products and service and we clearly missed the mark this time. We want to resolve this for you and put you in touch with a manager who can review your account and help. We'll send you a private response with contact information.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed June 29, 2020

    LegalZoom looks like a pretty good resource. I've done a couple of forms and there is the option to specifically target them to what I was trying to do. However, the cost of attorneys are ridiculous for what you get. And then sometimes, it would take a while to get an appointment with an attorney. And then they wouldn't get back to you. So, LegalZoom is a compromise to get something done, if you need it done in a couple days. I'm happy with the cost of it. LegalZoom shouldn't raise the price on me though.

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    LegalZoom
    Response from LegalZoom

    Hi Edgar. Thanks for taking time to share your review - we appreciate your feedback. We are reviewing our operations and are determined to make a better experience.

    Verified purchase
    PriceStaff

    Reviewed June 28, 2020

    A friend recommended LegalZoom. I used it to set up my LLC paperwork. We started it in the beginning of May, and I had it finished in about a month. The process has been good and the reps have been very helpful. The only thing I didn't like is the upselling. You really have to watch and make sure that you get what you want and don't get charged for extra things.

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    LegalZoom
    Response from LegalZoom

    Hi Stacy. Thanks for sharing your review and for your feedback. We're work on making on the entire experience better from beginning to end.

    Verified purchase

    Reviewed June 27, 2020

    LegalZoom has a good reputation. I'm really picky about what websites look like and how interfaces are and LegalZoom had everything the way I would want it. It looked very trustworthy and well thought out. We used their estate planning service and it was great. It was much more straightforward than we expected. It was also much simpler. We would've done it years ago if we had known. The option to speak to an attorney if you felt that you needed it was also important for us and it was nice to have that option.

    We've already told many other people about LegalZoom. Being a LegalZoom customer gave us peace of mind. The primary reason people deal with their estates and are concerned about it is because of concern for their survivors and making life easier for them. The benefit is gonna go to our heirs, executors, and people who don't have to sort ** out that are not prepared when we die. I have gone to relatives who have died. I've gone into their homes and had to clean stuff up and sort stuff out. I wouldn't wish that on somebody I disliked. I certainly wouldn't wish it on my family.

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    LegalZoom
    Response from LegalZoom

    Hi Janice, we really appreciate you for sharing such kind words in your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experiences. We're here for you anytime.

    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed June 27, 2020

    My experience with LegalZoom has been a painstakingly long one. When I look at their website, they tell me that they can do what I need in a few days. I applied for two LLCs and one trademark application. With all the requests I put in, what I needed took a few weeks and I'm still waiting for some of the items to get resolved. There was a mix-up in the names involved in one of the LLC's I was applying for through them. Each LLC had its own name. We tweaked one of the LLCs, and then they all of a sudden applied that name to both LLCs, which is a huge oversight. This took three weeks to rectify. We've also been going back and forth concerning the trademark item. They asked me whether my app falls in the product class or in the service class. We then needed to send a specimen but then LegalZoom changed the class and it didn't match the specimen we sent.

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    LegalZoom
    Response from LegalZoom

    Hi Veenerick. We are truly disappointed to know that we failed to meet your expectations and we'd like another opportunity to get it right. We'll do everything we can to resolve things expeditiously.

    Verified purchase
    Staff

    Reviewed June 26, 2020

    I went with LegalZoom for an LLC and their reps assisted me with everything I needed to know and do especially in my first year. They kept me informed of everything. Next year, I'll be much more suitable in terms of having a registered agent. Plus, I'll be able to monitor things myself. Everything has gone well so far.

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    LegalZoom
    Response from LegalZoom

    Hi Jovan. Thanks so much for sharing your review and helping to spread the good word about us. Please let us know if we can help with anything else.

    Verified purchase
    PricePunctuality & SpeedMaintenanceStaffRates

    Reviewed June 25, 2020

    I recently used LegalZoom's name change service. LegalZoom looks like the cheapest and quickest option. So, I decided to stop working directly with the court support and go through them. The process was pretty self-explanatory. It’s just a fill in the blanks type of situation. It was nice and quick. I was done with the process in less than 10 minutes. Working with LegalZoom was easy, but it wasn’t what I expected. I thought it was that I fill out the paperwork online, which I did, and then once I paid the fees, then I would get the certificate with the name change. But what came in were legal documents that I still need to go file at the court. I chose LegalZoom because when going through the court, I had to fill out the paperwork myself, which I could do and I did it just fine, but I didn’t like the pricing. I have to pay the court fee. So, it was kind of more expensive now that I used LegalZoom because I still have to pay the $200 to the courts.

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    LegalZoom
    Response from LegalZoom

    Hi Victoria. We understand how it can be disappointing to not get what you expected. We truly apologize or any misunderstanding or miscommunication on part. Thanks for the feedback, we'll work on making this a better experience.

    Verified purchase

    Reviewed June 25, 2020

    I've been familiar with LegalZoom for the last several years. We used them to create a corporation for us a number of years ago. I'm generally happy with the website and how it’s functioning.

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    LegalZoom
    Response from LegalZoom

    Hi Warren, thanks for sharing your review. Please let me know if we can help with anything else.

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed June 24, 2020

    I wanted to start my own business but I was very unaware of the stress and the strain of it. My friend told me that it would be a good opportunity and less stressful with LegalZoom and that they were very reliable. Dealing with them was very automated. It was more online than it was personable contact. It was fairly easy. But I was unaware of the 249 service fee cost. I thought that everything that I selected was included in their service fee. Anything outside of that, I was very satisfied. I’m still learning how to navigate the actual mobile app. It’s non-hassle and everything is in one place versus if I will be doing this myself. I would’ve been all over my county and going into different counties to set up my business and establish my LLC. It’s stressful because I have to go out of my way to do it. But with LegalZoom, just click on and tell them that you need help and they own it like that.

    Outside of LegalZoom establishing the LLC, there were more resources that came behind that. And the biggest thing to me is that the resources are not over-aggressive. LegalZoom offers it and it’s up to you to take it. I've just started last month and I’m satisfied. I don’t recommend more service ‘cause that deviates money away. But if I would’ve known about this, months ago, I would’ve been established my LLC as well as my business.

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    LegalZoom
    Response from LegalZoom

    Hi Monesha, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. We're happy to explain any charges if needed. Please let us know if there is anything else we can do to help!

    Verified purchase
    Punctuality & Speed

    Reviewed June 23, 2020

    My brother got his LLC through LegalZoom. I heard about them from him and I went with them for my DBA. It has been good so far. Things are quick with them. My DBA took three weeks.

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    LegalZoom
    Response from LegalZoom

    Hi Jay. Thank you so much for this great 5-star review.  We really appreciate you helping to share the word about us.  We’re here for you and your family anytime.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 22, 2020

    I set up an LLC through Legal Zoom. Most of it was done online. I called customer service one time for a question and they took care of it for me.

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    LegalZoom
    Response from LegalZoom

    Hi Sean. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    PricePunctuality & Speed

    Reviewed June 21, 2020

    I liked how LegalZoom seems to know what they're doing in terms of legalities in establishing a business. I went with them and the log-in as well as going through their process was straightforward. I've worked on the LLCs and secretary of state documentations of the other small businesses we've done through them. When I get my package in the mail, it is what I expect to get. The stock certificate things they put in the seal add a little flair to the package. I spoke with a business attorney who was living in my area through Legal Zoom. Plus, LegalZoom uses 1-800Accountant and I also have a conversation scheduled with them about taxes. Legal Zoom is a little costly compared to doing things myself though.

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    LegalZoom
    Response from LegalZoom

    Hi Tywaun, thanks for sharing your review. Glad to know your experience matched your expectations. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed June 20, 2020

    So I started working with Legal Zoom 6-17-20 and I started to get charges that I was unaware of. I was fine with the agent fee but I wasn’t fine with the random $1,095 fee. I have called numerous times and I have sent emails and messages and have yet to get a response from anyone. The one person I was able to get ahold of was unable to help me and transferred me to a phone line that was off. I went with legal zoom because they talk about having help available at any time I had a question but now Legal zoom feels like a complete scam. I do not feel comfortable working with them any longer. I’m requesting a refund for the $1,095 and the $249 agent fee considering I am not getting the help I paid for. I will pay for the filling fee since my llc has already been sent to the state.

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    LegalZoom
    Response from LegalZoom

    Hi Camie. Thanks for taking the time to share your review. We've had an opportunity to review your account and confirm a refund has been issued for the miscommunication of fees charged on 6/22/20. In addition, we've cancelled and issued a refund for the compliance subscription. If you'd also like to cancel your agent services, please contact us once you've named a new agent with the state. Once updated, we'd be happy to issue a refund of that charge as well.

    Verified purchase
    Punctuality & Speed

    Reviewed June 20, 2020

    LegalZoom provided a DBA. I’m still waiting. It happened in the middle of the process. They're good. It's not their fault that it's taking a while because of COVID-19. They seem to know what they're doing.

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    LegalZoom
    Response from LegalZoom

    Hi Martha, thank you so much for taking the time to share this review. Please let us know if you're still waiting or if we can help with anything else.

    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed June 20, 2020

    I was told by another business owner who they went through to get their LLC, and he said that it was very easy to go through LegalZoom. He helped me out. The whole process with LegalZoom was good. I was starting out doing the application online and there were some things that I didn't understand. I called the customer service the next day, and the rep walked me through it. He was patient with me, took him about 30 minutes, but he explained to me every question that I had. He answered them and broke it down to me. So, it was good. With LegalZoom, everything has been like clockwork. I have recommended them to a few people already.

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    LegalZoom
    Response from LegalZoom

    Hi Cristen. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed June 19, 2020

    I tried to cancel an order for a business license, DBA and EIN because I went another route. I was told (2 days later) that I couldn't cancel or use the funds for anything else; which I found out is against their (older) policies. They told me I had no choice but to either file as-is (in a state I don't operate my business from) or lose the funds. I was repeatedly lied to, now accused of lying about trying to cancel and even after I sent email records, phone records and detailed that I was continually hung up on when I called to cancel - they're saying they're trying to "help" by offering a $99 credit.

    I also paid for their attorney services - the attorney they referred me to wasn't licensed or qualified in the area I needed help with and said she would provide me with a number of someone who is, and also in the "Legalzoom network" - she never responded again and did not provide the number to another attorney. She also "closed out" the question/order and therefore Legalzoom would not allow us to talk to another attorney, saying "sorry, it shows here your issue was resolved."

    I was repeatedly denied being "allowed" to speak with a manager, being told "they won't do anything to help you, we're not allowed to give credit or anything." When I spoke with a supervisor, it was obvious she was only allowed to give $99 back and then she also denied me being able to speak with her supervisor... I'm still waiting for an ethical, professional, good business practices response. Their entire staff is unprofessional. Numerous people I know have all said once Legalzoom got their money they can no longer get through to anyone on the phone. I spent almost $500 and haven't received ANYTHING still.

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    LegalZoom
    Response from LegalZoom

    Hi Michelle. We're truly sorry about what occurred with your order and with your customer care experience. We’d like to try to make things right. We're happy to review your account and determine options on how we can resolve things.

    Customer ServicePunctuality & Speed

    Reviewed June 19, 2020

    I placed and order to establish my new LLC, and Legal Zoom wants requested my signature in order to proceed with my order, yet I spent 2 weeks back and forth to get that paper signed by me through the waited email, I gave them 3 emails to make sure that my company email was not the problem, but they continued their failure by giving me excuses by transfer me from department to another and the waiting time is like more than an hour every time I try to reach out to them.

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    LegalZoom
    Response from LegalZoom

    Hi Marwan. We couldn’t be more apologetic about your experience. Things usually go more smoothly so we are disappointed to hear that you experienced us at less than our best. We'd like to review your account to determine how we can resolve things. We'll send you a private message with contact information.

    Verified purchase
    Tech

    Reviewed June 19, 2020

    LegalZoom was available and had what I needed. I was looking for the contract and I found it. It was a very seamless process that made looking for a contract and any legal advice very simple.

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    LegalZoom
    Response from LegalZoom

    Hi Artrice, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Online & AppEase of Use

    Reviewed June 18, 2020

    I was looking for the quickest way I could get my business started. I liked the way that LegalZoom packaged things, so I went with them. I did everything online and their website was good. It was really easy and simple to use.

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    LegalZoom
    Response from LegalZoom

    Hi Marco, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed June 17, 2020

    Every year when my RA service renews LZ finds some way to charge me more than agreed. Last year I was converted to a different level of service, without consent, and ultimately given a refund and an apology. This year they tacked an additional $90 to my RA subscription - about 160% of what I paid last year. The increase seems a bit steep for two compliance emails per year. In light of all that is going on with the economy this seems heavy handed and poorly timed. I feel like LZ knows that will state offices closed changing agents will be next impossible and so their customers will just have to take it. I will be looking into more reasonable options.

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    LegalZoom
    Response from LegalZoom

    Hi Charles. It is very important to us to try and improve the situation when there has been any dissatisfaction with our service. Our registered agent subscription fees were increased and we apologize for any miscommunication on our part. We'd be happy to help or provide you with more information on how to update your agent. If you decide to name a new agent and cancel our services, we'll also be happy to issue a refund of the current subscription charges.

    Verified purchase
    Customer ServicePriceRatesTransparency

    Reviewed June 17, 2020

    I got a price from a local lawyer on doing an LLC, and when I was googling to get forms to do it myself, I ran across LegalZoom. That was in 2006. This was my third go-round with LegalZoom. I had done an LLC several years back, and that went beautifully. I was just updating my will and it always goes well. In 24 hours, they respond. They review the document and they send it back to you. Using LegalZoom is much cheaper than going through a lawyer.

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    LegalZoom
    Response from LegalZoom

    Hi Mary. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer Service

    Reviewed June 16, 2020

    I found out about LegalZoom from a family member. I'm doing a business LLC. It shouldn't take long. I just have to call and ask them a few more questions before I finalize everything, and that's about it. I also just have to look over everything and mail some documents back to them. I like everything.

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    LegalZoom
    Response from LegalZoom

    Thanks for taking the time to share your experience, Dominique! Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 15, 2020

    LegalZoom's rep broke down all the entities that they offer and everything that they assisted with. I decided to go with them for an LLC and the process was very easy-going. I have gotten kinda frantic waiting on the paperwork to clear though. I still haven’t received it in the mail though it has been processed through LegalZoom's app. Regardless, going with them has been an awesome experience.

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    LegalZoom
    Response from LegalZoom

    Hi Deandre. Thanks for taking the time to share your experience. Please let us know if you haven't received your package with confirmation of your filing. We're here to help!

    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed June 14, 2020

    LegalZoom took care of everything in getting my LLC and they were able to handle everything quickly. Their website was easily manageable and I didn't have a problem with it. It was effortless in getting the entire process done.

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    LegalZoom
    Response from LegalZoom

    Hi Joanne. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    Verified purchase
    Online & AppStaffEase of Use

    Reviewed June 13, 2020

    This was the first time I used LegalZoom for filing taxes and it was great. There were no problems. I have spoken with someone from their team but usually, I use the website. Their website was very easy to use.

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    LegalZoom
    Response from LegalZoom

    Hi Tonya, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePrice

    Reviewed June 12, 2020

    I have done business with LegalZoom before. This time, I purchased an LLC and it was easy. I interacted with them through email and it worked out fine. They handled everything. Their cost seemed reasonable.

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    LegalZoom
    Response from LegalZoom

    Hi Joy, thanks for the great review.  We really appreciate you being a loyal customer and sharing the word about us.  Please let us know if we can help with anything else.

    Verified purchase
    Price

    Reviewed June 11, 2020

    Years ago, I used LegalZoom to revise a will, and I was very happy with that. So now, when I wanted to do a power of attorney, I used it and I was very happy. The cost was very fair.

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    LegalZoom
    Response from LegalZoom

    Hi Kathryn. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the good word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed June 10, 2020

    I have opened up other businesses through LegalZoom before. I was happy the first time I used it five years ago, not this time around. The first time was very clear. I had more assistance with them getting my reseller’s permit. They really helped me out with that one. This time around, I signed up for an authorized user that it was various fine print, I didn’t know if it would be included or not, I ended up paying $250 for it. And then, I’ve been trying to get my seller’s permit. I also ended up purchasing an additional service through them thinking that business licensing people would actually help me submit that. They just gave me a report on the licenses that I already knew I needed. LegalZoom should make it clear to people what they’re gonna be purchasing, so they don’t get hit by the price with the additional cost on their credit card. And if someone’s calling in for help, they should not be negative about it.

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    LegalZoom
    Response from LegalZoom

    Hi Yanery. We are so sorry to hear you didn't have a great experience this time around and we apologize for any misunderstanding or miscommunication on our part. We try our best to be transparent with our pricing and timing of charges and it seems that we've missed that goal with you. Registered agent services are optional and can be cancelled at anytime. As a courtesy, we've issued a discount for the business license package fees.

    Verified purchase
    Punctuality & Speed

    Reviewed June 10, 2020

    The shutdown left me in a lurch about getting my DBA so I decided to just use LegalZoom instead of waiting for the county courthouses to open up. It was difficult having to go and get a notary, but it is what it is. I would like to be able to do everything online, if it’s possible. That would have made it perfect. Now that I have my DBA and the business name is shorter instead of my last name, it has made things a whole lot easier. Decluitte Energy is difficult to remember and spell, but P3, that’s easy. I’m satisfied.

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    LegalZoom
    Response from LegalZoom

    Hi Sandra. Thanks for taking the time to share your experience. Please let us know if we can help with anything else.

    PriceRefunds & PayoutsStaffBilling

    Reviewed May 26, 2020

    Charging $299 for a registering agent is overpriced. I was then told the fee would drop to $159 if I agreed to stay. What is so special about your service? My lawyer charge $100 a year for the same service with two other businesses I own. My business is small and paying $300 for a service that would never be used is crazy. The agent information to change was submitted on March 18th but of course it was never changed by the SOS because they were closed during the time. So now I have to resubmit everything in order to get my refund back on my credit card. They will not cancel the service until it is changed by the SOS. Complete ripoff and never again.

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    LegalZoom
    Response from LegalZoom

    Hi Alisha. We really appreciate the feedback and we'll work on making this a better experience for everyone. In reviewing your status with the state, we've confirmed that LegalZoom remains listed as your agent for service of process. As a courtesy and effort to help in any way we can, we're happy to issue a refund of the recent charge today. Once your agent is confirmed updated, please let us know immediately so we can make sure the subscription is cancelled in full.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 23, 2020

    I have been using LegalZoom for the better part of 10 years on lots of different aspects of their service lines. We have filed multiple provisional patents through them, wills, and business plans. It is an easy way, and I have always had a good experience. It is all done online and you do not have speak to anybody, and I like that. You get emails back-and-forth from the system. As long as you follow the guidelines that they stipulate when you are filing legal documents, it’s a cut and dried process. It doesn’t really allow you to make too many mistakes where a human being from customer service would have to get involved. I’ve been very satisfied. They need to continue growing the portfolios of services and legal transactions that they can do. They will continue to succeed.

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    LegalZoom
    Response from LegalZoom

    Hi Eduardo. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Refunds & PayoutsStaffHonesty & Transparency

    Reviewed May 22, 2020

    I was online looking for a company that would do the LLC business for me because I’m a truck driver and by the time I finish driving, I won't feel like doing anything but taking a shower, eating and lying down. But I was going over my stuff last night and I saw that there was this paper I needed to sign and I didn't actually know where I needed to sign it. There was also some more paperwork that I’m gonna have to fill out. I didn't know that I was gonna have to get out some stuff and send in some paperwork. So I’m 50% satisfied with LegalZoom because I was under the impression that they would do all of my paperwork for me and I really wouldn’t have to really do anything else. In my understanding, I paid for them to do my paperwork with the government for me to have my own LLC. I would recommend them but I would also advise others to ask questions.

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    LegalZoom
    Response from LegalZoom

    Hi William. Your comments are very important to us and we really appreciate your feedback. Please be reassured that we will review our operations and determine where improvements need to be made. We’d like to try to provide you with 100% satisfaction and we’d love to hear more about how we can do that for you. Please feel free to reach out to us directly at any time.

    Verified purchase
    Staff

    Reviewed May 21, 2020

    I use LegalZoom for business and so far it has been great. I like that with them, I don't have to do anything. Using their service is very simple. The reps whom I've spoken to have been very good.

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    LegalZoom
    Response from LegalZoom

    Hi Clayton. Thank you so much for taking the time to share this review. We are happy to help you with your business needs anytime. Please let us know if we can do anything else.

    Verified purchase
    Staff

    Reviewed May 20, 2020

    I didn't have time to go through an attorney and I figured it would be easier going through LegalZoom and let them take care of it. They did all the paperwork for the LLC and everything went great. They were like my agent. The online process was very easy. I also spoke to someone during the process where they had to ask a few questions. I’m very pleased. For what I’ve done, I can’t ask for anything better.

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    LegalZoom
    Response from LegalZoom

    Hi James, thank you so much for sharing this review. We are so glad we could help with your LLC. Please let us know if we can help with anything else.

    Verified purchase
    Sales & MarketingStaff

    Reviewed May 19, 2020

    LegalZoom was what it advertised. The process was user-friendly, from the customer experience perspective. I got the printed documents delivered to me and then I have to take the next step to follow the instructions and get them signed and witnessed. A non-family member witness is a little more difficult with the pandemic. But I have power of attorney through LegalZoom and I didn't have anything in place before. I wanted to get something in place to begin with – to not overthink it – and then I could go with a face-to-face meeting if I needed to expand into estate planning.

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    LegalZoom
    Response from LegalZoom

    Hi Bruce. Thank you so much for sharing your experience and trusting us to help with your estate documents. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 19, 2020

    I used LegalZoom for my business twice. I had help in using the website and the lady was good. She moved her way through it quickly.

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    LegalZoom
    Response from LegalZoom

    Hi Debbie, thank you so much for taking the time to share your experience with us. Please let us know if we can help with anything else.

    Verified purchase
    PriceStaff

    Reviewed May 18, 2020

    Using LegalZoom was a little time-consuming when I went with them to try and get an LLC. Everybody whom I talked to was giving me a different story. Every time I would turn around, they would try to upsell me to the next level. The reps put it down but they didn't tell me the kind of LLC I needed to have a PLLC that didn't need to be PLLC. It was something they should've known since they deal with such things every day. It was past 30 days before they figured that out. A week after that, I was able to get the LLC. Still, I could've gotten that in a week.

    When I went with LegalZoom, it seemed like a simple process and I figured that they could handle my LLC easily as it's what they do every day. It was not the best experience though and it was like they were trying to squeeze extra money out of me that they didn't get upfront. So, that was frustrating. If I paid a lot more money, they would have done things quicker and I would've gotten better service. I was kinda disappointed.

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    LegalZoom
    Response from LegalZoom

    Hi Jason, thank you so much for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. We'd like to try to rebuild your trust so we've applied a discount to your order for the delay and any inconvenience caused. Please do not hesitate to contact us directly with any questions or additional concerns.

    Verified purchase
    Online & AppStaff

    Reviewed May 17, 2020

    I used LegalZoom for three or four years about 10 years ago and then I just used it again for the last will and testament. Their website operates great. I have a pretty good understanding of some of those legalities in the things that I do, and they were always very well done.

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    LegalZoom
    Response from LegalZoom

    Hi John, thank you so much for taking the time to share this review and spread the good word about us. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed May 17, 2020

    I used LegalZoom's will and trust services. It was gonna be quicker going through them than a private attorney and we could do it online. The process was pretty easy and it went great.

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    LegalZoom
    Response from LegalZoom

    Hi Joshua, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    PriceRefunds & Payouts

    Reviewed May 16, 2020

    I eventually canceled the service with LegalZoom because I did not have anybody to talk to to make sure that it is legal. There was a 14-day trial that I could talk to lawyers, but it said 30 minutes and I'm sure after 30 minutes, they would charge me. It was all online and LegalZoom made it clear that they don’t have lawyers, so there was nobody that I could talk to. I don’t want to die and have a paper that I paid for not protecting my family after my death.

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    LegalZoom
    Response from LegalZoom

    Hi Eleonora. Our goal is to make sure you understand your documents and you are comfortable with your purchase. We are very disappointed to know you didn’t make you feel this way and that’s on us. We really appreciate your feedback and we are so sorry the experience didn’t match your expectations.

    Verified purchase

    Reviewed May 16, 2020

    I wanted to create an LLC and I used LegalZoom because of the reviews and the convenience of doing it through internet. I was able to set it up in the convenience of my home. We went back and forth for two weeks in total. I'm completely finished with everything and the process has been good so far.

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    LegalZoom
    Response from LegalZoom

    Hi Beatriz, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    PricePunctuality & Speed

    Reviewed May 15, 2020

    I wanted something inexpensive and I didn't really wanna find an attorney. I checked out LegalZoom and went with them to get my will and a directive. I've also done a quitclaim through them. Using the service was easy and fast. It was inexpensive as well and I have really enjoyed it. LegalZoom is a great product and I've already recommended it to my real estate clients.

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    LegalZoom
    Response from LegalZoom

    Hi Mary, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 15, 2020

    I was in a copyright dispute with a company trying to take a design that I had created. I called my godfather, who's an attorney, and he said he works with LegalZoom doing all his stuff. I started using them from there on out. I've used them already for the LLC, two trademarks, and one copyright. They’ve been coming through for me. I always speak with people because half the time, I don’t know what the hell’s going on and they’re pretty cool. They’re not like a bunch of robots who are sticking to the script. We have casual conversations every time we’re waiting for something to load up. It’s pretty hilarious and pretty entertaining. I like it.

    I wish everything wasn’t so bundled together with some of the offers, though. I wish some things were separate. I wanted the attorney consultations and they had it with a bundle I had a long time ago. I bought an $800-bundle for a trademark or something. While it was pending, I could get unlimited attorney consultations that came with the plan and I liked those attorney consultations. I asked if there was like a monthly subscription with just that and someone said there was none. But I spoke to an upper representative and they helped me with that. I had that squared off and paid for. Besides our little hiccup there, everything has been smooth and they're very flexible. If something was looking bad, I was able to get my money back or transfer it to a better service that they had.

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    LegalZoom
    Response from LegalZoom

    Hi Eddie, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase

    Reviewed May 14, 2020

    I came across LegalZoom when I was looking at getting an LLC for a small company. Everything was done online and I was satisfied with the process.

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    LegalZoom
    Response from LegalZoom

    Hi Geoffrey, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed May 14, 2020

    Our lawyer friend suggested Legal Zoom to my husband and I. We went with them for a power of attorney and a medical power of attorney. Additionally, my parents did a new will through them as well. Using their service was really easy and self-explanatory. I'd do it again. Doing business with LegalZoom was a lot quicker than using an actual lawyer in our town.

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    LegalZoom
    Response from LegalZoom

    Hi Catherin. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServicePricePunctuality & SpeedEase of Use

    Reviewed May 13, 2020

    Everything went perfect with LegalZoom. I went with them because of the cost, and I used their estate services. I looked into getting an estate attorney and they were going to cost twice as much to sit down for an hour and brief me on what I needed to do, not even to get anything. The process went very smooth and easy. Everything was intuitive. It was as easy as I would imagine LegalZoom like that to be. I also had to jump on the phone one time and everything got resolved quickly. So, it was a great service overall.

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    LegalZoom
    Response from LegalZoom

    Hi Edwin. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed May 12, 2020

    I had to get the things I gotta do to start my business and LegalZoom was on the internet. It seemed easier. It was a little quicker way to do it. You could do it all in one. So it worked out. It was all pretty easy on the internet and it didn't take long at all either. It was about a week. I got the stuff quickly. I got my cards, my banner and my LLC number. Now I gotta get my insurances.

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    LegalZoom
    Response from LegalZoom

    Hi Kirk. Congrats on your new business and thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed May 12, 2020

    I was starting a business and to not have to go through all the paperwork myself, I moved those things through LegalZoom. Doing that was an easy process. I could do most of it online by putting information for LegalZoom to work with. Plus, if they need to contact me about anything else or if I had questions or needed assistance, their reps were there to help. The process took about three weeks with the filing of the paperwork and me setting everything up. I had a good experience with LegalZoom overall.

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    LegalZoom
    Response from LegalZoom

    Hi Braiden, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Staff

    Reviewed May 11, 2020

    I needed a legal piece of paper and I found LegalZoom on the internet. They had a free seven-day trial period and it worked for me. The website was user-friendly too.

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    LegalZoom
    Response from LegalZoom

    Hi Monica, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceContract & TermsSales & Marketing

    Reviewed May 10, 2020

    I was searching for ways of registering a company and then LegalZoom came as one of the options. So, I decided to give it a call. What was needed to complete the registration process was easy to follow, and it was step-by-step. Then, they connected with other services that were associated with them that were critical for starting and running a business. So, it was useful. I also receive weekly blogs or newsletter about services and pieces of advice on different things related to business. So, I’m positive about this company.

    I was looking into a sample for web hosting services agreement, but they don't give much option for customization -- it is only designated to US market, and I have clients outside US. So, in terms of address, I could not utilize that tool to customize an agreement for customers I have that use our service here in US, but they are based outside. So, that is one of the areas that they could improve on. They can also provide some Word version because now they are just providing PDF format of all the agreements you are signing. A Word version would allow us to at least edit some of the information there and make it easy to customize.

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    LegalZoom
    Response from LegalZoom

    Hi Alfiado, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    PriceStaffRates

    Reviewed May 9, 2020

    I went with LegalZoom because I did not want to do it myself. We are using their service in opening an LLC. Interactions with them have been good, and I filled out the bare minimum. The process to get the LLC was straightforward. They , however, can give a little bit of clarity on what is included and what is not included in the prices -- that would be helpful. I had to go back a couple times and I’m still not sure if I, by mistake, picked on some added services or not.

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    LegalZoom
    Response from LegalZoom

    Hi Ranjit. Thanks for taking the time to share your experience. We appreciate the feedback and want you to feel comfortable in what you purchased. Please do not hesitate to contact with any questions. We happy to provide you any answers you need about your order details and charges.

    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffTransparency

    Reviewed May 8, 2020

    I apply for a PLLC in January 2020, it’s March and after many back and forth calling them, they send me a request to ask the NC medical board to send me an original letter confirming my medical license and the name of my pLLC (we are May). Finally I could contact the person in charge of pLLC in NC (after multiple attempts) and tells me that LegalZoom don’t know how that works in NC and they don’t send any mail letter. I just have to go to the NC medical board Webpage to do it myself. And guess what??? They’ve Not been answering any ph calls, and now is an answer machine that says they don’t have anyone to help me (May 8) when they have been answering all my ph calls until yesterday. I need a refund and an explanation but magically there is no one to answer my ph calls. This is crap. Be aware, if you are in NC don’t go through LegalZoom. Seems a total scam.

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    LegalZoom
    Response from LegalZoom

    Hi Wendy. We couldn’t be more apologetic about your experience. We’re aware of the numerous attempts made to resolve the issue regarding your PLLC and we feel terrible for any miscommunication on our part. We will review your account to determine what happened and try to turn this around for the better.

    Verified purchase
    Customer ServicePriceStaffBillingRatesTransparency

    Reviewed May 8, 2020

    I’ve been using LegalZoom for about seven years and they help me with state documents. But I wish there was a way to just update the bill of transfer within the trust instead of having to revise the entire trust. I don't know though if that’s gonna make sense if it doesn't specifically say the bill of transfer. But the whole reason I use LegalZoom is the price. It is a fraction of the cost of going to an attorney. Then I call and do things online. Their phone service is fine but sometimes, I don't hear back when I email them. I’ve had some less than awesome service lately but they might just be so overwhelmed. I kept emailing and they just weren’t really reading my emails before they replied.

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    LegalZoom
    Response from LegalZoom

    Hi Cathy, we're so sorry to hear you haven't always received the personal attention you deserved at every interaction. Thanks for the feedback, we'll work on making this a better experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 5, 2020

    I used LegalZoom to make a will and working with them was easy. I worked with their reps via email.

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    LegalZoom
    Response from LegalZoom

    Hi Don, thank you so much for this great 5-star review. We’re here for you anytime.

    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed May 1, 2020

    After purchasing a bundled estate planning package for myself and significant other we ran into problems immediately. First, despite promises of a large staff available and working for you, even through the COVID-19 pandemic, I put in a support request on their website and two days later had still not heard back. So I called today and was told the hold time was an hour and five minutes. After finally talking to a customer service representative who had to put me on hold for an additional five minutes before answering my question, I was informed that my authorized second user could only access the account by logging in with MY login credentials. Considering these are legal documents we are talking about, this is just beyond bad practice and really quite negligent.

    The only way to complete the documents is by completing online web forms so I have no choice but to share sensitive login information. Such a fail. We won't be using LegalZoom again, needless to say. If they are careless enough to force authorized users to share a login, then who knows what other reckless security decisions are jeopardizing customer data behind the scenes.

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    LegalZoom
    Response from LegalZoom

    Hi Jake. We’re very disappointed to hear about any delays in support or service. Despite the vast majority of our agents working from home, we are working very hard to service all our customer efficiently. We are also very sorry for any miscommunication on our part. Please understand that no one is forced to share account information with anyone. If you want to ensure you information is private and separate from any others, we strongly suggest you simply create separate account logins for each user using separate email addresses. We’re happy to walk you through this and refund or apply any store credits needed to the repurchase under a different account login(s).

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed April 29, 2020

    A friend of mine established an LLC and he recommended LegalZoom. I used them to establish a new business as well. They made it sound really easy, but when you do it, there are a lot of questions that come up later. And sometimes people are available to help you but sometimes they aren't. I worked through it. I wasn’t 100% clear on everything. I’m probably still not, but I got what I needed done. It was also a super long time to get my tax ID number, which really put me behind on getting a contract when I first started, which was really unfortunate. I heard other people who got theirs in 24 hours. It took me about a month and a half. I talked with the person who initially set me up. He was great until I had a problem with the EIN. Then he dropped off and was unresponsive.

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    LegalZoom
    Response from LegalZoom

    Hi Jeffrey, thank you so much for taking the time to share this review. We appreciate the feedback and we'll work on making this a better experience. If you are still having any issues with your EIN, please contact a manager directly and we’ll be happy to help.

    Verified purchase
    Customer ServiceTransparency

    Reviewed April 28, 2020

    I decided to use LegalZoom to set up a nonprofit. When they emailed me the articles of incorporation for the directors to sign, I realized that there was an error in the address of one of the directors and contacted LegalZoom immediately to rectify it and get an updated document emailed to me. I have contacted LegalZoom 5 times in the past week, and also sent an email. I have received different information every single time I have called. I have been on excessive hold time and was recently told this morning, that a supervisor would call me back. It has now been 5 full business days and I still have not received the updated articles of incorporation, or a call back/response from anyone. If this company can't even follow up appropriately on a simple typo revision, I have serious doubts going forward, for them to be able to handle the intricacies of this service.

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    LegalZoom
    Response from LegalZoom

    Hi Susan. We really apologize for the poor experience you’ve had thus far. Your comments are important to us and we appreciate your feedback. Please be reassured that we will review our operations and determine where improvements need to be made. In reviewing your order, we’ve confirmed your new signature forms have been received and submitted to the state today (5/4/20).

    Staff

    Reviewed April 27, 2020

    Care for Senior and Disabled Animals is very appreciative and grateful to LegalZoom for their help in getting this non profit 501(c)3. These are professional people coupled with amazing knowledge and a heart of gold.

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    LegalZoom
    Response from LegalZoom

    Hi Margaret, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Staff

    Reviewed April 27, 2020

    I’ve used LegalZoom in the past and it was easy. Recently, I’ve been forming an LLC and they help answer any small business needs.

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    LegalZoom
    Response from LegalZoom

    Hi Jeffrey, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer Service

    Reviewed April 26, 2020

    I’ve used LegalZoom years ago when a partner and I started a business. Working with them is plain and simple and it’s not rocket science. I like the quickness too. I used them again recently for an LLC business that I might end up starting here shortly. We did things by email online and I'm already done. I got everything, including the EIN number. It was way quicker than the estimated time to complete everything and it was a good overall experience.

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    LegalZoom
    Response from LegalZoom

    Hi Thomas. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Ease of Use

    Reviewed April 25, 2020

    I used LegalZoom's service for power of attorney and then the living will. I liked that I could do it while I was quarantined in my house. I also liked the ease of use. I talked to somebody and they explained everything. My experience was very smooth and easy.

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    LegalZoom
    Response from LegalZoom

    Hi Ted, thanks so much for taking the time to share your experience. We're so happy to be of help to you at this time. Please let us know if we can help with anything else.

    Customer ServicePriceBilling

    Reviewed April 24, 2020

    LegalZoom is a fraudulent company. They have been charging me $395 per year telling me that I have to re-register my LLC every year. I spoke with someone from our state office who said this is not true and I don't have to re-register annually nor do I have to pay annually to maintain my LLC. They sent me multiple emails each year even going as far as telling me that my LLC would be cancelled if I didn't renew. They also wouldn't let me delete my credit card from my account. I asked for months to close my account and they wouldn't permit it. I finally had to close my credit card account so that they wouldn't charge it anymore. LegalZoom - you should be ashamed!!!!

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    LegalZoom
    Response from LegalZoom

    Hi Diane. It's important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. We’ve had an opportunity to review your account and confirmed the yearly fee being charged is associated with the registered agent renewal and not any renewal or re-registration of your LLC. This fee is only to renew your agent for service of process subscription. Having an agent listed is required by the state to maintain your LLC. Although, having an agent is required for maintenance, having LegalZoom is only an option. You have the ability to name a new agent with the state at any time. Once you’ve made your agent update, contact us directly and we’ll immediately cancel your LegalZoom agent subscription.

    Verified purchase
    TechPunctuality & Speed

    Reviewed April 24, 2020

    I needed to do something very quickly and didn't have the time to do anything else, which was why I chose LegalZoom. I used an independent contractor contract form and got what I needed quickly.

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    LegalZoom
    Response from LegalZoom

    Hi Brian. Thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed April 23, 2020

    LegalZoom was perfectly fine, and we were happy with them.

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    LegalZoom
    Response from LegalZoom

    Hi James. Thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed April 22, 2020

    Everything is going steady with LegalZoom. I still got a few more things on the list that needs to be done, as far as the city and county licensing that I had to get. My concern is I did my application through LegalZoom. I have a lot of people now that are asking me how I made this happen. And I told them, “Through LegalZoom.” I wanted to know if I do have a membership account. Cause the app doesn't really show much of anything. I’d rather the app show what it shows on the web. The only thing it shows is just the completion circle and that’s it. But I’m very satisfied. And I’m happy that everything did go through smoothly and in a good, timely manner. So, that’s most important.

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    LegalZoom
    Response from LegalZoom

    Hi Adrienne. Thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    PriceStaff

    Reviewed April 20, 2020

    LegalZoom helped me set up a DBA. I did it all online and the whole thing took about a month. It probably would have been quicker if I had just gone and done it myself. I paid about $125, and the county fee is only about 25 bucks so I probably could have gotten away with doing it cheaper myself. But I didn’t have to do the footwork and I liked that I didn’t have to think about it.

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    LegalZoom
    Response from LegalZoom

    Hi Brandi. Thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed April 17, 2020

    I used the services of LegalZoom for a last will and testament. Someone we know mentioned it and recommended it. We like that we can do it online and it wasn’t difficult at all. I was satisfied.

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    LegalZoom
    Response from LegalZoom

    Hi Sean. Thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Customer ServicePriceRefunds & PayoutsStaffBillingRatesCommunication

    Reviewed April 16, 2020

    I have used LegalZoom for 4 years as a registered agent, I have always paid $159. A few days ago they auto billed me for 399 for the same service, I was never notified of a price increase and and would never pay $400 for this service. I spoke to customer service where they refunded $100 bring it to $299 which is still double what I have always paid. I would of switched to a different service if I had any idea I was going to be charged double. I am working to remove legal zoom and use another site for all my business services. Really shady way of doing business in my opinion.

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    LegalZoom
    Response from LegalZoom

    Hi Jeremy, we really tried out best to be transparent in notifying our customers of the registered agent price increased. We’re so sorry to hear you didn’t receive the notification. Your comments are important to us and we appreciate your feedback. Please be reassured that we will review our operations and determine where improvements need to be made.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffResolution

    Reviewed April 16, 2020

    My father used LegalZoom once before for something for his business. I used them as well for filing for a DBA. It was a very smooth process. It was quick. They made it easy for me, step-by-step, showed me what to do. I was having an issue and then somebody called me back. And I spoke to somebody on the phone and they helped me resolve it quickly.

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    LegalZoom
    Response from LegalZoom

    Hi Michelle. Thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    PriceStaffRates

    Reviewed April 15, 2020

    I’ve been aware of LegalZoom and I have even gone on the site at one particular point in time to scroll through and see what they offered. And then, this year, because of my age and the virus, I decided to get my will done. So, I automatically went there. I didn’t have any problem with it. There was only one, where I originally went through. I put my name, but they didn’t have a spot for the middle name. And because I have my middle name on my passport, I felt so it should be on the will. And so, I had to redo it and I had to put my first and middle name in the area where they had your first name in order for me to get my first and middle name printed out on to the form. So, that was something that could be improved upon.

    And then, the other thing, is that the area for the beneficiary. It was where they ask for your relationship between the beneficiary, that was somewhat limited because I was leaving it to a cousin-in-law, and that didn’t give me that option to insert in-law. It just gave you a half dozen options, and you just had to choose among those. So, I had to leave it that way, but if somehow they could give the individual an option to put something in there or to expand the list of relationships, that might be helpful as well. I really did a very simple will and I was leaving everything to the beneficiary and to the executor. It was fairly simple and it was priced reasonable.

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    LegalZoom
    Response from LegalZoom

    Hi James, thank you so much for taking the time to share this review. We really appreciate the feedback. Please let us know if we can help with anything else.

    Verified purchase
    Transparency

    Reviewed April 14, 2020

    I've used them for about six years to create businesses and get some legal documents. Most recently, I used them for the last will and testament. LegalZoom is a pretty good company. I normally do everything on my own. They've done a really great job of making it foolproof with a lot of explanation of what you need to know. It walked you through the process. It's super, super clean.

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    LegalZoom
    Response from LegalZoom

    Hi Sean. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 13, 2020

    I have my local attorney that does my stuff. But because of the virus, he's an elder person so he hasn't been seeing anybody or doing any kind of work. I was looking up online and LegalZoom came up a lot on the search engine. So I gave it a try because I have businesses also. And in the future, we're gonna do it. I did my power of attorney 'cause I own a lot of properties. And with this virus, nothing's promising. And I have my kid too. I told my wife I need to do something. I need to have a simple will at least. I have a power of attorney in case something happens. We're protecting each other. So I went ahead and ordered the power of attorney, I got it. But my will is still in process.

    It's been almost a month and I haven't gotten it yet. My wife called them and they said it's in process. I thought it would have been a simple, easy thing once you get it done. And all the information was uploaded and it still shows, "In process." I don't know how long it's gonna take. And it's still charging my monthly subscription and I paid it. I'm not happy with them at all.

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    LegalZoom
    Response from LegalZoom

    Hi Eshwerdatt, we're so sorry for the delay in processing. We've confirmed the document has now been completed and is available in your account. Please contact us if you have any additional concerns.

    Verified purchase
    Customer ServiceContract & TermsTech

    Reviewed April 12, 2020

    LegalZoom was sort of a one-stop-shop to be able to do everything I needed to do for my projects. I run a consulting company and sometimes my clients need to incorporate their own companies. So, going to LegalZoom allows me to put all information in one spot, have somebody work on it and send me a full package ready to go. Oftentimes I need to put together different legal agreements or contracts for my clients and I’m able to leverage the documents that LegalZoom has to do that. I’ve done two LLCs and a non-for-profit with them. I also have an advisory plan and some other plan that I went with them. It was good dealing with them.

    There is a program I’m in that I have sent over some documents to an attorney to review. It was a contract I needed to sign and they, for whatever reason, would not review it. Finally, the woman they got in for an attorney reviewed it and she said that it was fine. At the time when I needed to get that contact reviewed, the process took probably almost two weeks. The woman was gonna put me back in the queue, but I never got a call back on it. I missed the date to sign that contract so I had to do it through another means. I also have a bunch of contracts that I should be sending over to them but I haven’t because of the delay in the service to getting the contracts processed.

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    LegalZoom
    Response from LegalZoom

    Hi Onyx, we're so sorry for the delay you experienced in service. Thanks for the feedback, we'll work on making this better. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & Speed

    Reviewed April 11, 2020

    Getting a power of attorney through LegalZoom was easy but I wasn’t expecting it would take as long for internet and quick document. Maybe the virus and the beginning of the outbreak delayed things, but it’s hard to say. And then they have this 14-day trial period for extended legal support, but the problem is they started the minute you signed up, not when you get your document. It takes seven days to get the documents, so I was like, “Okay. That’s not really fair.” I could have talked to someone while I was filling up the document, but I just thought that was shady. The document is good. People were taking it. No one objected to it. There have been no problems with the document itself. It’s just it took a while to get and LegalZoom's service starts the minute you say that you’re going to agree to their service. I’d still recommend them. However, they should do things better.

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    LegalZoom
    Response from LegalZoom

    Hi Marcus. Thank you for taking the time to share your review. We appreciate the feedback and we'll work on making this a better experience.

    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed April 11, 2020

    I used the will creator. It was easy to use. I was able to draft my will. The process was pretty easy and quick.

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    LegalZoom
    Response from LegalZoom

    Hi Noah, thank you so much for taking the time to share this review. Please let know if we can help with anything else.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRatesTransparency

    Reviewed April 11, 2020

    I started working with LegalZoom several years ago. But most of the reason why I decided to work with them now for a couple of provisional patents, and I'm one second away from filing my non-provisional patent application, is that it’s really an apples to apples comparison. They’re drastically less expensive than going through the Yellow Pages and trying to find a patent broker or a patent attorney. Their rates are sometimes six and seven times more than the process usually takes with LegalZoom.

    There’s also the option with LegalZoom to be able to do things on your own which is super inexpensive. If you need any expert advice, you can either pay for packages that are all-inclusive or you can talk to an attorney on an hourly basis. It’s a great service and it’s like a no-brainer to use them. My last patent, which is still in process, I used a patent agent which was a little bit less expensive, probably half the amount of money than a patent attorney. I was just, “You know what? I'm gonna go through LegalZoom.”

    LegalZoom is a large website. It’s a more customer-service oriented platform. An individual patent agent or patent attorney that will be like, “If you’re too argumentative or if you expect too much from me, I’ll just tell you to go find someone else, which I know that you’re never gonna do because you already paid me to put your application together.” That’s what happened with this guy. I would never get that from LegalZoom. Customer service is excellent. I don’t ever automate anything as far as LegalZoom. I always call and speak with people. There’s email to answer back and forth, but that’s only after I've had a chance to talk with them on the phone.

    I’m highly satisfied with LegalZoom. With them, it’s all very transparent and self-explanatory. The caveat is to have a good idea about what to ask. Even if you’re using an expert service, you have to have a good amount of working knowledge of what it is that you’re trying to get accomplished so that you know if the person that’s working for you is doing a good job. Don’t just assume that if you have an idea that you’re looking to get patented that you’re gonna be able to hand over information. Also, assume that those individuals that are creating your patent have the same expertise that you have. That’s not always the case.

    I had an intimate understanding of what I was trying to patent, so that when I got the application back, the drafts from the attorney, that I had enough knowledge to be able to say, “Don’t you think you need to put this in?” or “Maybe we can word this a little bit differently,” instead of just kinda taking them at their word because they’re a patent attorney.

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    Response from LegalZoom

    Hi Jeffry, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Sales & MarketingPricePunctuality & Speed

    Reviewed April 10, 2020

    I was doing some searching, trying to figure out how to do a will. I’ve seen LegalZoon on the ads and I know they give valuable data. I was quoted a lot more but the cost is great. I considered them to get something drafted up so that my family has something in case I got sick. I set it all myself. They did a quick thing and got it all done. They did what they needed to do.

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    LegalZoom
    Response from LegalZoom

    Hi Steve. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer Service

    Reviewed April 10, 2020

    The person who was setting up my MC and my USDOT number told me that LegalZoom was really good to go through. I had really good interaction with their customer service team. Everything went fine.

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    LegalZoom
    Response from LegalZoom

    Hi Kevin. Thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 10, 2020

    One of my friends told me about LegalZoom and I opted for it. I used them for the last will for me and my wife. The service was easy but there are few questions somewhere like the first representative for the last will. My wife put my kid's name on them and the form just took it. But later, I was told that some of my friends called them. They said we can't have a minor as a legal representative. That was kind of a drawback on the form. It should not take it in if you put the minors in. Also, I don't even get an email for my wife's documents stating the same after a week or so. It was still sitting in a not approved kind of form. I had to refill the details then I submitted it back again.

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    LegalZoom
    Response from LegalZoom

    Hi Thribhuvan. Thanks for the feedback, we'll work on making this a better experience. Please do not hesitate to reach out to us directly if you need help with anything else.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 9, 2020

    I loved the way that everything was organized and everything got to me so quick. I liked how they were able to explain everything to me before I even have started the process with them. They explained everything that came with each package and the difference between them. They've been amazing. I used them for an LLC and the process was good. Everything was plain and easy. If I had any problems, I would go to the chat and they would guide me through the steps. I thought the process was gonna take longer, but everything got here pretty fast. It took about two weeks and it was finished.

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    LegalZoom
    Response from LegalZoom

    Hi Lissette, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Online & AppStaffEase of Use

    Reviewed April 9, 2020

    I wanted to make sure that I had a will just in case this Coronavirus took me. I did it all online through LegalZoom. I’m a stumbler. So I was very thankful that their website was really super easy to use and understandable. Some of my documents were being reviewed and it would be ready by a certain date.

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    LegalZoom
    Response from LegalZoom

    Hi Elieen, we're so happy we could be there for you. Thank you for sharing your experience and please let us know if we can help with anything else!

    Verified purchase

    Reviewed April 9, 2020

    I don’t have the time or the ability to go to an attorney’s office to sit down and discuss with them. LegalZoom would be a faster way of resolving things. With LegalZoom, I have no complaints.

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    LegalZoom
    Response from LegalZoom

    This is what we love to hear, Jeremy. Thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePricePunctuality & SpeedFollow-Through

    Reviewed April 8, 2020

    LegalZoom is quick, efficient, and it's online. I’ve trademarked different companies’ names that I wanted to start. I put together an LLC partnership for a company that I wanted to start and LegalZoom did that for me. They’ve been very good. With the COVID, I decided that I ought to just put my last will on and get it out there because you never know if you're gonna pass on. I'm still waiting on that one.

    With the LLC that I wanted to start, I asked for the same girl and I was able to get her directly if I wanted. I liked her. We would correspond back and forth and she would email me. For the other jobs, it didn’t matter who I had. I talk with whoever answers the phone. LegalZoom does what they say they're gonna do. It seems to be legally-binding and they have the knowledge. It was nice that I didn't have to pay the whole amount upfront. I paid in two separate months. It’s just worth it. You're gonna have to get an attorney and a lot of other stuff. It’s just so simple and easy.

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    LegalZoom
    Response from LegalZoom

    Hi Crystal, thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase

    Reviewed April 8, 2020

    We used LegalZoom to set my cousin's LLC. My business partner went in and entered everything. Everything was fine. We didn't have any issues using them. We typically use them when we're establishing entities or LLCs for individuals.

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    LegalZoom
    Response from LegalZoom

    Hi Mark. Thank you so much for this great review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Customer ServicePriceMaintenance

    Reviewed April 7, 2020

    Legal Zoom charges for fixing issues in last will after 6 months and this was never communicated. It charged $99 during the purchase and had never sent will back home but keep sending emails about issues within will but not about time period to fix the will without extra charge.

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    LegalZoom
    Response from LegalZoom

    Hi Gopi, we understand how it can disappointing to not get what you expected. We'd happy to take a look at your account to determine what happened and try to turn this experience around for the better.

    Verified purchase
    Customer Service

    Reviewed April 7, 2020

    LegalZoom's fine. I did cancel the subscribed service. I just didn’t need all of that right now. I loved it. I’ll possibly go back to the subscription. I've kept the account open. That way I can use it on demand for accounts. So, I'm pleased with it. I use LegalZoom for the family legal forms. The thing is I have the assigned retainer, so I pretty much just pass most things to him. I've spoken to one or two customer service folks in the past and it was great.

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    LegalZoom
    Response from LegalZoom

    Hi Albert. Thank you so much for this great review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Transparency

    Reviewed April 7, 2020

    I lost a friend two weeks ago who would never update his will or do anything with a power of attorney. After that happened, my daughter told me we needed to do something to get all of our stuff in order. She used LegalZoom in the past. We did a power of attorney with them. My daughter was redoing her stuff and her husband’s. Everything went really well and it was right in line.

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    LegalZoom
    Response from LegalZoom

    Hi Kenneth. Thank you so much for trusting us to help and taking the time to share this excellent review of your experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 6, 2020

    My friend and I were talking about doing a power of attorney and he said I can do it online. He told me about LegalZoom. I called them one time when I had a question and they were great. The good benefit that I noticed was that I could come back and make some changes to the actual power of attorney, which was really, really helpful to me. The difference when you go to an attorney and you do a power of attorney, it’s done right there and then. LegalZoom's system gave me the opportunity to actually go back. I went back twice and made some changes before I printed it out and I utilized it.

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    LegalZoom
    Response from LegalZoom

    Hi Roger. Thank you so much for this great review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    PriceRates

    Reviewed April 6, 2020

    I needed to have a trademark done. I found LegalZoom online and liked their affordability. Pricing was the biggest issue. I did it all online and the website was pretty easy.

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    LegalZoom
    Response from LegalZoom

    Hi Dean. Thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    TechPriceRates

    Reviewed April 5, 2020

    Compared to other providers, I knew LegalZoom better. They have a very good price, too. I use them for forming companies, with legal documents that I don’t feel like I need to go to an attorney for.

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    LegalZoom
    Response from LegalZoom

    Hi Rodney. Thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    PricePunctuality & SpeedOnline & App

    Reviewed April 5, 2020

    LegalZoom looked pretty good on the website and was also a reasonable cost. It seemed to be pretty easy and straightforward. Recently, I did a power of attorney and living will with them. The process was very easy. I’m still waiting on a review of the document so that I can print it off and sign it.

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    LegalZoom
    Response from LegalZoom

    Hi Mickey. Thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Price

    Reviewed April 4, 2020

    I didn’t have a will so I needed one. I did an online search and LegalZoom has easy accessibility during the quarantine. They made a cheap will for me in case I die of the plague. It was pretty good. I just went through it online.

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    LegalZoom
    Response from LegalZoom

    Hi Joseph, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed April 4, 2020

    I have attorneys but I was looking to create some stuff pretty quickly. LegalZoom's prices were far more reasonable than my local attorneys and they were able to get the stuff all done for me in a couple of days. They did a great job. They were way above and beyond the call of duty. It was a very easy experience and I enjoyed it very much. I’ve recommended them to several people I know.

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    LegalZoom
    Response from LegalZoom

    Hi Thomas. Thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Customer Service

    Reviewed April 3, 2020

    Because of everything that was going on with the Coronavirus, I didn’t have a will and I wanted to get one right away. I just thought I’d get one online. It was pretty easy with LegalZoom. I did everything online, printed it out and that was it. It was easy to figure out. There’s a form you fill out, they take all that information and put it into the document. There was an option to call for customer service or to chat online. The will didn’t do me any good though because I can’t go anywhere to get anything notarized. I also wasn’t aware that I needed to have witnesses present. I haven't done anything with it. I signed it and that’s it. We’re in a hotspot right now so we’re confined to our house most of the time.

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    LegalZoom
    Response from LegalZoom

    Hi Nancy. Thank you so much for taking the time to share your review. Due to the current situation many states are allowing for virtual witnessing and/or mobile notary. In your state, you have the option to sign what’s called a self-proving affidavit with a notary or sign the document in front of two witnesses. We want to make sure you get the help you need. Please review your state’s requirements and mobile or virtual notaries in your area. Please do not hesitate to let us know if we can help with anything else.

    Verified purchase

    Reviewed April 3, 2020

    A friend of mine and one consultant referred me to LegalZoom. I go them to form an LLC. The process was easy on my end. I literally sat down for 20 minutes in a coffee shop and I was able to do everything online. I had gone through some paperwork before and tried to do the LLC on my own. I was hitting a lot of dead ends because I didn't know what to do and where. But with LegalZoom, those made out pretty easy. I can rely on them to do the parts that I don't wanna do as far as legal filing and paperwork. I like the convenience of the service. They are highly effective and I totally recommend them.

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    LegalZoom
    Response from LegalZoom

    Hi George. Thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Customer Service

    Reviewed April 3, 2020

    A friend of mine told me about LegalZoom and I used their service for a will. Their customer service wasn’t very good. I think it was an automated bot. I kept typing in questions and they kept saying, “Have you paid,” or “Did you do this?” I just wanted them to answer the question. It was a simple one. I finally went ahead and did it all myself without even asking them anything. Other than that, LegalZoom was fine. It served its purpose which I can vouch for.

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    LegalZoom
    Response from LegalZoom

    Hi Paul. Thank you so much for sharing your experience. We're sorry to hear things started rough but glad you were able to get the service you needed in the end. We hear your feedback and we will work on a better online chat experience. Please let us know if we can help with anything else.

    Verified purchase
    Tech

    Reviewed April 2, 2020

    I had a great experience with LegalZoom. I used them for a one-time contract for my boyfriend to sell a lawnmower. Finding my particular item was easy. I searched "sell my lawnmower" and it went right to them and the documents that I needed. I filled out the information and printed it.

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    LegalZoom
    Response from LegalZoom

    Hi Bethany. Thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedMaintenanceStaffValue

    Reviewed April 2, 2020

    I had heard about LegalZoom. And then, last year, my neighbor used LegalZoom to create a new will for himself, and he was pleased. So, I thought I'd give it a try.

    I used the package that includes the living will and the power of attorney. It was great that the package was on sale, so that was really helpful. And it included a consultation with an attorney and she was very good, super sweet and she quickly answered a few questions that I had about the documents. I'm not a lawyer by any means but I found them easy enough to understand. They were just that adjustable by a layperson so that was good.

    The process was very easy, but I had a frustration at the end. I noticed that you fill out questionnaires and doing so generates the document, and that part was very easy. But when the documents came, I realized that the power of attorney had my full legal name including my middle name, but then the other two documents did not because the questionnaires you fill in to generate them don't give you a place to put in your middle name. And they really should match, and it's just bad design, but when I had the legal consultation, I asked the attorney about it and she said, "Well, they really should match."

    So then, I called LegalZoom's support number and whoever I spoke to said, "Well, just go here and there's a revise button," but you just go to the same questionnaire in the beginning, meaning you still can't put it in. So, that was frustrating. Then, I did an online chat and the person I was chatting with eventually was able to tell me how to do that, but it took longer than it should have to understand what I was asking, and tell me how to fix it. That's a problem that shouldn't even happen if they just designed it right in the first place. Other than that, LegalZoom is a good value for the money and it was easy enough. It was that one little frustration.

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    LegalZoom
    Response from LegalZoom

    Hi Kathleen, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed April 2, 2020

    My mom had just ended up in a nursing home and didn’t have a power of attorney. It cost us $250 just to get one. Pretty much, the whole family was like, “We gotta get our stuff together right now because we don’t wanna do that to our children.” My husband was kinda weird about it and didn't wanna do it. I finally said that we were doing it now. I’ve been wanting to do it for a year or two and he was kinda like, “Uh.”

    LegalZoom was recommended to me. It seems relatively painless as far as cost and whatnot. I got mine in like an hour after I put in the order. My husband’s had some kind of problem so it took a while. But I got it now so it’s all right. The only thing I had a problem with was getting a hold of somebody on the phone. But I understand that right now, there’s probably a ton of people trying to get wills sorted. That’s a failing at this point in time. Other than that, I told my brother to use LegalZoom too.

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    LegalZoom
    Response from LegalZoom

    Hi Lisa, thank you so much for taking the time to share this excellent review. We are so happy we could help you and your family. Please let us know if we can help with anything else.

    Verified purchase
    Punctuality & SpeedOnline & AppStaffEase of Use

    Reviewed April 1, 2020

    I've been a customer of LegalZoom for a couple of weeks. I used them for a will. Everything was done online and their website was good. It was user-friendly and easy to use. Everything was taken care of and it was very quick.

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    LegalZoom
    Response from LegalZoom

    Hi Lynelle, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Online & App

    Reviewed April 1, 2020

    I've used a handful of their services for documents. I like the simplicity of it. I've been using their website and so far, so good.

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    LegalZoom
    Response from LegalZoom

    Hi David, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed April 1, 2020

    I've been with Legal Zoom since 2015 and since then, being their customer has been really easy. I've done my second incorporation through them and their site has been very user-friendly. People should try it.

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    LegalZoom
    Response from LegalZoom

    Hi Brittany, thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 31, 2020

    Working with LegalZoom was good. I use their power of attorney service. It was very easy. The resources were self-explanatory. And when I called, they answered any questions that I had. The reps were helpful.

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    LegalZoom
    Response from LegalZoom

    Hi Danielle, thanks for sharing your experience. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 31, 2020

    LegalZoom registered my business as an LLC and I had services that included bookkeeping. We also had them draft a will for me recently. They're the Walmart of legal services but they’re just impersonal. They make it easy to sign up for different products. The process online was simple. However, it starts with assuming that you know what you’re doing. I had to research what the language and things were before I could do it. I had a new representative every month. I'd also get very generic messages and emails. I was not very satisfied but I got done what I paid them to do.

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    LegalZoom
    Response from LegalZoom

    Hi Brandy, thanks for sharing your feedback. We’re so sorry your experience didn’t match your expectations and we appreciate your candor. We can assure you that we will review our current operations to determine where improvements need to be made and we’ll do better.

    Verified purchase
    Transparency

    Reviewed March 30, 2020

    Things have been good with Legal Zoom. I did our rules with them years ago and more recently, I had those updated, including our health surrogate and durable power of attorney.

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    LegalZoom
    Response from LegalZoom

    Hi Pat. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer Service

    Reviewed March 30, 2020

    I used LegalZoom back in 2015 for forming an LLC for a different company. They also handled my trademark for that company. I had a very positive experience with them because it had been very fluid and pain-free. I decided to use them again for a trademark. It was all done online. They communicate very well through email, which is the communication that most people today prefer. The only thing is they auto subscribe you and if you don't want the subscription, you should make sure you turn that off.

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    LegalZoom
    Response from LegalZoom

    Hi Timisha. Thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    TechRefunds & Payouts

    Reviewed March 29, 2020

    It was working out good with LegalZoom in the beginning, then I had to pay for that lawyer stuff. They only gave a 15-day subscription for it and it started before I got all my paperwork and before I had any questions. By the time I got everything settled out, that part of the stuff was already gone. But other than that, it's been all right. I've used them a couple of years ago for a will and a couple of generic contracts.

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    LegalZoom
    Response from LegalZoom

    Hi David, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase

    Reviewed March 29, 2020

    I’ve been using LegalZoom for a few years now. They filed a couple of trademarks for me and they were not too bad when it came to completing the task. It is a pretty straightforward process with LegalZoom and I know where all my information is.

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    LegalZoom
    Response from LegalZoom

    Hi Jonathan, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Transparency

    Reviewed March 28, 2020

    We used LegalZoom's service five years ago and we recently used them again to update a will. It was to make sure everything was correct. Doing business with LegalZoom is nice and easy. The website was easy enough to navigate.

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    LegalZoom
    Response from LegalZoom

    Hi Kevan, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Online & App

    Reviewed March 28, 2020

    I like how Legal Zoom is set up as well as how easy it is to maneuver their website and get everything I need for my business. I did my registered agency through them and it was really easy. If people are looking for a business or to get some personal legal matters done, Legal Zoom is one of the best places to go to.

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    LegalZoom
    Response from LegalZoom

    Hi Kenya, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    Customer ServicePricePunctuality & SpeedBillingRatesTransparency

    Reviewed March 28, 2020

    I live on Long Island, and I'm a laboratory director and a microbiologist. I started to be a customer about three years ago, and for whatever reason, I delayed revising my will. I didn't want to pay a lot of money, but now, our local county here is almost as bad as New York City as far as the Coronavirus numbers go including deaths. It made me think to update my will and a week ago, I found LegalZoom and filled in the details. I filled out the power of attorney too. It was very easy, and it went well. I'm meant to be able to have unlimited changes for up to 30 days as well and I had filled it out without considering my sons in the way of what exactly they wanted. I talked to them and now that I had more information, I went back on LegalZoom four days later and tried to change the details.

    In doing so, I apparently started a new will and I was charged for it. However, on that particular account, it wouldn't take the additional amount thankfully. Now, I have been asked to work with CDC Ethiopia in their response to the Coronavirus in that country. As a global microbiology consultant, I do a lot of work in that sort of thing and I had been working with Ethiopia for two and a half years. I spent the month before Christmas in Ethiopia training people to be mentors and training them to train other people. I feel very strongly for Africa and when we are allowed to travel again, I will be going over there, but I also want to make sure my will is in order. Now that I have a lot of details with my two children and my three grandchildren about who gets what, I want to go in there before my 30 days is up.

    Right now, my will is in disorder, but I hope to sort through it. It may have been something I did wrong and I want to be fair because I thought LegalZoom was really good company. They have a good reputation too. Still, if it's the way their system is designed, it shouldn't allow you to fill in another will and bill you for it. Also, I thought for a while that I could print the document. It wasn't clear if I should print it on my computer, which is fine, and I wasn't sure if it was an option to have it sent in a nice package. Overall, they gave good service and I really like the price. I resent paying $800 to regular lawyer when this is something that is easily done online, so that's perfect for me.

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    LegalZoom
    Response from LegalZoom

    Hi Martin. First, we'd like to thank you for your service during this time. We appreciate you taking the time out of your day to share your experience. We want to make sure everything is fully resolved and your will is now in order. Please feel free to reach out to a manager directly at your earliest convenience.

    StaffResolution

    Reviewed March 27, 2020

    I had a huge issue with my LLC being formed just around the time of a global pandemic, which made me have to dissolve it immediately as I could not be open for business. After purchasing the package to get it started, an excellent representative by the name of Mathew ** was able to handle the situation perfectly and even use the money that I put towards the creation of my LLC into the dissolution of the company. I am very pleased by the service and Mathew's helpful knowledge about making sure I dissolve it within the 90 day period to avoid the huge annual fee by the state. Thank you Mathew and Legal Zoom!

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    LegalZoom
    Response from LegalZoom

    Hi Edgard, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, especially during this uncertain time. We're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Staff

    Reviewed March 27, 2020

    My sister told me about LegalZoom and I used their services for a power of attorney. It was good working on their site and it was very user-friendly. People should go online to LegalZoom.com and they will find all the services that they were looking for.

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    LegalZoom
    Response from LegalZoom

    Hi Angela, thank you so much for taking the time to share this review. Please let know if we can help with anything else.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 27, 2020

    A large part of what I’m doing involves real estate and condos right around where I live. So to open the LLC, a lot of it is to protect myself. I liked the whole idea and the convenience of using LegalZoom. As far as the LLC being set up, everything’s okay. The branch is actually closed and I have to get the woman I usually deal with on the line. I’m on hold because I’m still waiting to set up my business bank account with the LLC and then I’ll put the real estate holdings into that account. I’m also getting quite a few things from the tax side of LegalZoom but I can’t respond to them because I haven’t done the bank account thing yet. Other than that, everything went well.

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    LegalZoom
    Response from LegalZoom

    Hi Terry, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

    Verified purchase
    Contract & TermsStaff

    Reviewed March 27, 2020

    I'm very involved with a lot of different issues and entrepreneurial stuff. So I’m pretty comfortable with doing a lot of stuff on my own. But I like the ability of having the legal backing of an entity that has lawyers running it, but allow you to kinda do it yourself kind of stuff. LegalZoom's process was fairly thorough. The only thing was that the articles of organization should have been a little bit more tailored to set up without having to talk to an attorney. Like there should be standard language into an operating agreement when there's a death of an owner in the partnership. But other than that, it was okay.

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    LegalZoom
    Response from LegalZoom

    Hi Dominic, thank you so much for taking the time to share this review. We appreciate the feedback. Please let us know if we can help with anything else.

    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed March 26, 2020

    I paid for Gold Package for LegalZoom to file an LLC for me. Everything was filled out properly on the form I submitted. They sent me an email stating my filing is on hold as they wanted more information. The information they wanted was to be certain of how I worded my LLC (all words together, like Johnson & Johnson). Delay #1. Ok... Whatever... Then they called me today, after the full amount of allotted filing ran its course (15 Days!) stating there is another delay in my filing. I called them and found out (according to them), they did not file all the necessary paperwork with the state. Meaning: This was going to begin from the start. Are you kidding me! I paid for the Gold Package! And I have a business venture that was requiring me to get this LLC Fast! OMG!!! LegalZoom totally dropped the ball and proved to me they are quite incompetent. They gave me a full refund immediately. I will NEVER use them for anything in the future.

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    LegalZoom
    Response from LegalZoom

    Hi Jeff, it's unfortunate to hear we lost you as a customer. Our goal is to make every customer happy with our products and service and we clearly missed the mark this time. We really apologize for the poor experience you’ve had. Your comments are important to us and we appreciate your feedback. Please be reassured that we will review our operations and determine where improvements need to be made.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed March 26, 2020

    I was looking for somebody to help me out to start up a non-profit. My attorney friend recommended LegalZoom and from what he knew, they were pretty good and efficient so I decided to give them a call. The representatives for the sales weren’t as thorough as I would have liked them to. But the customer service was very knowledgeable, patient, and walked through every step with me. I'm still in the process of filing part of it, which is the 501(c)(3), and I've had a hiccup on it because things won't process on their end. I wasn’t the happiest with that. But to set up a non-profit from start to end took about less than a month, which was good.

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    LegalZoom
    Response from LegalZoom

    Hi Juan. Thanks so much for taking the time to share your experience. Please let us know if you have any more hiccups or any additional questions.

    PriceStaff

    Reviewed March 25, 2020

    I originally did my LLC through them. Everything went fine. It has been 2 years and I’m still struggling to get them to stop charging me the fee the registered agent. The amount is OUTRAGEOUS. $299.99. I have tried to cancel and but they won’t let up. I am out of work. I never used the LLC. LEGALZOOM and the Coronavirus are ruining my life. STAY AWAY FROM THIS MONEY HUNGRY COMPANY.

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    LegalZoom
    Response from LegalZoom

    Hi Ashley, we're truly sorry about what occurred with your customer care experience. We’d like to try to make things right and do everything we can to help at this time. We are happy to explain how you can update the agent on your business or have it officially listed as inactive. You can complete these updates or dissolve directly with the state online free of charge. Once you’ve made any changes, please contact us right away to let us know. We’ll make sure the service is completely cancelled and happy to issue a refund of any recent charge.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 25, 2020

    I used LegalZoom for an LLC. I talked with someone on the phone. I also went online but I had questions prior. It was a positive experience with LegalZoom. Although when I tried to get ahold of them, it’s just really long waiting times.

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    LegalZoom
    Response from LegalZoom

    Hi Evan, we are so sorry you experience any long hold times when trying to reach us. We appreciate you for sharing. Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed March 24, 2020

    I had started the process about two years ago and bought a bundle package for power of attorney and healthcare proxy. But I never finished any of it. I got some documents sent, but I never had them filed or signed or made legal. Then, recently, I had a death in the family. It was a member of my family that did not have a will. I thought I’d better finish it. I’ve gotten the will and the power of attorney back with the information on it. But I still need to get that notarized.

    It had been so long since I had done anything with LegalZoom. I had forgotten that I had purchased a bundle and reached out. But, they helped walk me through what I had already done and gotten accomplished. They also let me know that I was still able to add other components into my package to satisfy what I had purchased. In that regard, they helped me out perfectly. LegalZoom served my purpose very well. It was something very simple, but effective. It was simple enough for me to do online and get taken care of without having to go find an attorney.

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    LegalZoom
    Response from LegalZoom

    Hi Judi, thank you very much for your review. We're so happy we could could help. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 23, 2020

    LegalZoom filed an LLC for me and their service was quick and easy. I did most of it online and then I had someone follow up with me over the phone.

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    LegalZoom
    Response from LegalZoom

    Hi Lindesy, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed March 22, 2020

    I used LegalZoom to create a corporation and to do wills and power of attorney. It was a fast and easy experience. LegalZoom has been a low-cost way to take care of common legal issues.

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    LegalZoom
    Response from LegalZoom

    Hi Daniel, thank you so much for taking the time to share this review. Please let know if we can help with anything else.

    Verified purchase
    Ease of Use

    Reviewed March 21, 2020

    The last time I did my wills, it was very easy to do with LegalZoom so when we changed locations and changed states, I just went back to them for my estate documents. It was very easy to use and it was state-specific.

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    LegalZoom
    Response from LegalZoom

    Hi Grace, thanks so much for continuing to trust us with your estate planning. We appreciate your review. Please let us know if we can help with anything else.

    Verified purchase
    Staff

    Reviewed March 20, 2020

    Use LegalZoom. It is very user-friendly. I used it for a power of attorney and a will.

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    LegalZoom
    Response from LegalZoom

    Hi Marion, thank you so much for taking the time to share this review. Please let u know if we can help with anything else.

    Verified purchase
    Price

    Reviewed March 19, 2020

    LegalZoom seems to be working good and the cost is fair. It’s a three-month installment. In the long run, going with LegalZoom would be cheaper than hiring a personal attorney. It’s sometimes better to have something that's bigger than it is to have something that you may not be able to trust.

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    LegalZoom
    Response from LegalZoom

    We're so glad to hear that you had a positive experience. It's wonderful to know that he was able to resolve your issue quickly and efficiently. We appreciate your kind words about his courtesy, helpfulness, and knowledge. We'll be sure to share your feedback.

    Customer ServiceContract & TermsPriceBillingRatesTransparencyFollow-Through

    Reviewed March 18, 2020

    Updated on 04/11/2020: I just took the liberty of reviewing the Legal Zoom response. I find it interesting they say I did not order the EIN package, but yet clearly I was billed $79 for this. I have the receipt, order number, and everything. This is exactly the type of incompetence I'm speaking in reference to-get your facts straight Legalzoom.

    Original: I paid them to do an S Corp and it took me a month to get the EIN which I got myself and then they failed to file the appropriate forms and tried to blame me. Now it's cost me over $30000 and an audit! Absolutely the worst customer service, the worst follow up and follow through, and I will never, ever use them again. My best advice to you is don't walk, but run away from anything with Legal Zoom.

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    LegalZoom
    Response from LegalZoom

    Hi James, we really apologize for the poor experience you’ve had and any miscommunication on our part. In reviewing your order, we’ve confirmed EIN was not included in your purchase. We also noticed the corporation was successfully filed with the state however the S-corp tax election form was not returned for filing with the IRS. We’ve resent the form to you via email and we’ll do everything we can to help.

    Customer ServicePunctuality & Speed

    Reviewed March 18, 2020

    I placed an order to create a Corporation in January 2020. It should have taken 2 weeks. It was finally completed by another company in early March in 24 hours. LegalZoom demonstrated to me...bad behaviour, lack of responsibility, Many failed promises, and even the last effort of requesting to speak to a manager...I was told that I'd get a call in 24 hours. And if that's not bad enough...it actually took 5 days to get a call from the manager. In fact, the person at CA Secretary of State told me "why do you use legalzoom, we have a lot of problems with that company." An absolute disaster & I probably wanted 40 hours of my time with them. Even their phone system callback feature is messed up...

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    LegalZoom
    Response from LegalZoom

    Hi Steve, our goal is to make every customer happy with our products and service and we clearly missed the mark this time. We're very sorry for the delay in your order and we take full responsibility. Please be reassured that we will review our operations and determine where improvements need to be made. We’ve cancelled your order and issued a full refund. Please allow 3-5 business days for fund availability and feel free to reach out to us directly if we can help with anything else.

    Verified purchase
    Customer ServicePrice

    Reviewed March 18, 2020

    I used LegalZoom about two and a half years ago when I was starting a business. It was pretty simple, inexpensive and it got the job done. Recently, I used it for some personal legal issues, wills, and power-of-attorney. I’m retired military. I was trying to get in to see the local military office but they kept saying to call next month. They were already full. Somebody told me that they had just done a will on LegalZoom and I thought why not. I was not doing anything complicated. I just needed a basic will. I did everything online and I didn't have any special requirements. It was fairly standard. I’m comfortable that the output was good enough. There are no issues that I am aware of so no news is good news.

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    LegalZoom
    Response from LegalZoom

    Hi Anton, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!

    Verified purchase
    Price

    Reviewed March 17, 2020

    I was selling a car and didn’t wanna pay the cost of just the paperwork I needed. Getting everything set up was very easy. And I liked the ease of working with them.

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    LegalZoom
    Response from LegalZoom

    Thanks, Elizabeth. We appreciate you sharing your review.

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 16, 2020

    I registered and paid for a nonprofit through Legal Zoom about October/November. I received my corporation papers for my company, but the nonprofit part was never done. I have contacted Legal Zoom at least three times every month looking for a status on my order and every time I get a different answer from your customer service reps. Finally, today I got a rep, Jahmani who was very disrespectful and unwilling to do anything to get me answers about why my order was delayed. Finally, she said blatantly that the reason my order was held up was because I did not fill out the questionnaire correctly. I asked her to tell me the name of the questionnaire file she was looking at so I can compare it with my records of sent files. Again, after another 15 minutes, she stated that she was looking at the wrong thing and everything was correctly filled out and she would pass it along to the proper department.

    I have proof that I sent the proper files in on January 8th, January 13th, February 6th, February 16th and then today March 16th at 3:33pm and 3:48pm. I asked for a manager to give me a call and someone did at about 6:30pm, but when they did, they said hello twice and acted like they could not hear me and hung up the phone. I immediately called the number back and was told that my case was closed because when they called, I was silent. I can not understand even if that was the case how come they did not call back or try again later, not close the case.

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    LegalZoom
    Response from LegalZoom

    Hi Richard, we reached out to directly but we wanted to follow up. It appears you have two nonprofits orders. We received follow up questionnaires and budgets for both 501c3 orders, however, it seems we are receiving the same set of follow up questions and budget worksheet only with changed answers which is causing some confusion. Would you mind providing the Follow up questionnaire and Budget with the corresponding order number for each 501c3 questionnaire? Please contact us if you have any questions.

    Verified purchase
    CoveragePriceBilling

    Reviewed March 16, 2020

    I signed off on the last paperwork to get the trademark registered and I asked if there would be any additional costs. I thought that my costs were covered. But I got a bill in the mail and it wasn't from LegalZoom. It didn't even reference them. It said trademark publication and it didn't have the name of the company on it. It just said WTP. There was a reference number, application number and national class. Then it had my trademark. It was a bill, a publication fee in the amount of $1,420. I was wondering if that was something I should've expected to get or it was bogus. Other than that, my experience has been fine.

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    LegalZoom
    Response from LegalZoom

    Hi Lee, thanks for sharing. Because pending Trademark information is public, it's not uncommon to receive solicitations. We're here if you have any questions.

    Verified purchase
    StaffBilling

    Reviewed March 15, 2020

    I used LegalZoom to incorporate my business because it’s easy for me to deal with them. I just go online, and they will walk me through and give me good terms of payment and I get the offer. They're good and they did help me. And the bylaws that they send me, I have all the information if I have questions.

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    LegalZoom
    Response from LegalZoom

    Hi Patria, thank you so much for taking the time to share this excellent review.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 15, 2020

    I have a personal small business and I have used LegalZoom for a couple of things a few years ago. It was a good experience incorporating. Then recently, we used them to file our articles of incorporation for a non-profit we created. The process took six weeks. The customer service was friendly and helpful and they did everything I needed from them. LegalZoom did their job, and then the ball was in my court to do my job. I was satisfied and I would use them again.

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    LegalZoom
    Response from LegalZoom

    Hi Joseph, thank you so much for this great 5-star review.  We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 14, 2020

    I used LegalZoom for a power of attorney for my ex-wife and I also did a will for the kids. I was being deployed and didn’t have time to get to the base, which was why I went back on the site and looked at it. I found working with them to be really simple, quick and easy. They called because they had a couple of questions. They wanted to make sure that things were filled out right.

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    LegalZoom
    Response from LegalZoom

    Thanks so much for sharing your review, Christopher. Please let us know if we can help with anything else.

    Verified purchase
    Contract & TermsPriceStaffBilling

    Reviewed March 14, 2020

    Several years ago, I started putting together something that was better than a will. Then I went to LegalZoom to get some help. I never finished that but I knew about them since then. Then recently, I opened up a business to trade foreign exchange currencies. I talked to LegalZoom and they let me know what I could do and what it would cost. Then I said I had a potential need. It turns out, it fell through rapidly. I paid $600 and spread it with three monthly payments to get the package done. Everything has been done and set up but my immediate need went away. Maybe this time next year, I'll be in business and I'll have some money coming in.

    It was a very smooth process. They did all the work and it just cost me some money. They got me involved with an accounting business. But I don't need that right now. I am talking to my accountant and I don't need anything other than the present account that I'm using. It's a one-person business and I'm doing this so I have it separate from my account. All in all, LegalZoom was great and they were very clear.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing, Raymond. We wish you nothing but success!

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    Contract & TermsPunctuality & SpeedMaintenanceStaff

    Reviewed March 13, 2020

    I had an okay experience creating my business - I never really talked to anybody but they promptly prepared my paperwork. I guess you just have to trust that they do the the right thing. Annual fees for maintenance are high and when my business closed they wouldn't allow me to cancel, claiming my paperwork wasn't in order. When I asked what I needed to do to get my paperwork in order I didn't receive an answer - just got the runaround. If I ever get out, I will never use them again and resort to a local professional.

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    LegalZoom
    Response from LegalZoom

    Hi Lizzy, it sounds like you haven't had the best experience thus far and we'd really like to try to turn things around for the better. We’ve had an opportunity to review your status with the state and confirmed the entity has been involuntarily dissolved. As a result, we have cancelled the LegalZoom agent subscription. If you ever decide to reinstate your business, please be sure to name a new agent. Please let us know if we can help with anything else.

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    LegalZoom Company Information

    Company Name:
    LegalZoom
    Year Founded:
    1999
    Address:
    101 N Brand Blvd Fl 11
    City:
    Glendale
    State/Province:
    CA
    Postal Code:
    91203-2638
    Country:
    United States
    Website:
    www.legalzoom.com