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LegalZoom Reviews

4,974,590reviews on ConsumerAffairs are verified
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About LegalZoom

LegalZoom is an online legal service that provides individuals, families and small businesses with a do-it-yourself platform and an independent network of attorneys. Its services are designed to help people start and manage their businesses while protecting their intellectual property.

Visit www.legalzoom.com
Pros
  • 30- to 60-day satisfaction guarantee
  • Attorneys with at least five years of experience
  • Affordable packages
Cons
  • Some complaints about billing issues
  • Not ideal for complex legal cases

LegalZoom Reviews

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    1 featured review
    How do I know I can trust these reviews about LegalZoom?
    • 4,974,590 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 12 Reviews 1425 - 1575
    Verified purchase
    Staff

    Reviewed April 19, 2021

    LegalZoom is helpful in a way. They pretty much do everything for you. The questions that they did have were things that anyone should know about themselves. It was pretty self-explanatory. I’ve already used them twice and they are on top of things. The things that are supposed to come came and it didn’t take long.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    This is fantastic to hear, Martina! We love when a customer keeps coming back to us. Thanks for sharing your review and we hope to remain your trusted partner far into the future.

    Verified purchase
    Customer ServicePrice

    Reviewed April 19, 2021

    It was easy to follow up instructions and fill out the form. It was not time-consuming. The service was not that expensive and it was right to the point of what we needed.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thanks for the review, Sofya! We’re happy you found our templates easy to use.

    Verified purchase
    Staff

    Reviewed April 19, 2021

    I started a company and I used LegalZoom to get all my stuff taken care of so I can get my company going. I just got all my paperwork in from the state for my business license.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Congratulations Mark on making your business official! We’re happy that we were able to make things a little easier for you. Thanks for sharing your review and being part of the LegalZoom family.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 18, 2021

    When I bought the package, I was under the impression that LegalZoom was going to get the license. Instead, it was they were just going to tell me what I needed. They could have explained that a little better, but it wasn't a huge deal. It didn't hurt my feelings. I also had to call in once and it wasn't their fault. It was more a heads-up than a problem. It was something with the names for the LLC and the state of Nebraska and LegalZoom said, "Well, do you want to go this way or go this way?" I said, "Well, let's go the way we're going" and I was done in three weeks. It was fast.

    I got a friend that started a business a couple of miles away. It took him three months to get an LLC through his lawyer and it was 1,800 bucks. I was like, "Yeah. You got screwed, buddy." If you were in an industry where you thought you were going to need a good relationship with a lawyer, maybe you should go that way. For me though, hopefully, lawyers never get involved. I have an equipment repair business and I don't see a downside in going with LegalZoom. I've already recommended them to people too. I got a lot of friends that own businesses and I tell them, "You can do that. You don't need a lawyer. Just go use LegalZoom."

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you, Gerrod! We’re so happy to have met your expectations, and we’ll do our best to continue to do so.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 18, 2021

    I was gonna register an LLC myself because I figured I was capable but I had a lot of jobs and stuff going on. So I would rather have LegalZoom do it. The process was user-friendly. I didn't have any technical difficulties. The customer service was alright but I still feel like I might have something else to do. I received an email that I wish would’ve said that I’ve already signed it and not to worry about it instead of being so open-ended.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Charles! Congratulations on making your business official!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffValue

    Reviewed April 18, 2021

    The navigation through LegalZoom's website was fine. It made it very clear as to what I was supposed to be doing. At one point during the filling out of one of the forms, I ended up having to call and the young man that I talked to was knowledgeable and very clear. He did not confuse me further, which sometimes happens. I could have called him any time but from that point on, I didn't need to. The process was pretty self-explanatory. From there, it was all email communication. The process took less than a week.

    I did a provisional patent with LegalZoom. With the item that I created, you have to draw it out and put the sizes and the measurements. Luckily, my husband has drafting experience so he was able to do it really quickly. I then took some photos of it and it was good to go. The rest of it is understanding all the legal components of what the documents say. I understood probably 80% of it and what I didn't know, the young man explained to me.

    Before I even called LegalZoom, I went to the website for patents. I had a good solid understanding of what was going to be expected of me. You can do all of it then just have the lawyer look at it and sign the papers. But I didn't want to do it myself that's why I contacted LegalZoom. It was well worth the money. I will use them again when I make the next step.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    You’ve officially taken the first step to protect your work and we couldn’t be happier for you, Robin. Thanks for sharing your review and being part of the LegalZoom family.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 18, 2021

    LegalZoom's website was easy enough to navigate. I probably could have done it on my own. There are a lot of terms involved that I wasn't familiar with, so I was glad to have my accountant's help. Then the additional add-on options that you have to pay more for, I would have ended up getting those had she not been there because they looked and sounded like they were more important than what I needed.

    I did talk to somebody because my ZIP code is in two different cities. So, it could go either way. Most of our mail is delivered to Brighton, Colorado. But they were like, "There's a problem with your account. We can't submit it. We can't approve it because it's supposed to be Commerce City." I feel like there should be a little bit more flexibility there because I would prefer it to stay Brighton. It doesn't matter but it held up the amount of time that it took for me to get my stuff finalized. I finally got it like a week or so later.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Jennifer. Congratulations on making your business official!

    Verified purchase
    Staff

    Reviewed April 18, 2021

    LegalZoom helped me establish my business legally. I pretty much just filled in my information on my business. It was a bunch of pages that you have to pretty much sign and date. Once I finished doing all that, LegalZoom went over it and made sure everything was filled out correctly. Then they filed the paperwork. The whole process took at least a month or so. I was very satisfied with that timeframe. I was fine with the service that I had.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thanks, Kimberly for sharing your review! We’re happy you chose LegalZoom to assist you with making it official.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed April 17, 2021

    I created an LLC and a nonprofit through LegalZoom and I like their process. It's very direct and the setup application is really easy to use. It's a convenient and a good system. When I called them to ask about two questions, their reps delivered and they were nice. Go ahead and pay the money, then let them do what they need to do so that you can be stress-free. With them, you don't have to worry about doing too much work.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Shanika, we're glad that we were able to make your business start-ups stress-free as that's what we aim to do with all of our services. Good luck with your business ventures and please let us know if any other assistance is needed in the future.

    Verified purchase
    Customer ServiceContract & TermsTechPricePunctuality & SpeedStaff

    Reviewed April 17, 2021

    LegalZoom was one of the first web-based type legal sites. My brother-in-law also uses them. I knew he was using them and satisfied with them, so I figured I'd give it a try. What I find is some of these pages and websites get a bit overwhelming trying to figure out the best way to navigate, and what are all the options, especially when you're dealing with something that could be fairly intense, like some legal issue. It's not just LegalZoom, it's a lot of sites, just trying to figure out how to navigate through the site, and get to the right people or the right links. But ultimately, I figure it out.

    The whole process was very smooth, with setting up the LLC. And I used LegalZoom as the registered agent. It was very responsive, and accomplished the task quickly. I only used LegalZoom for that LLC, and then I used them for templates to draft either an operating agreement or a contract for doing business. I went in to get a template for a consulting contract and it was nice when I went there to do that. I went through that whole checkout process. And then the email I got was $0 charge. That was nice because they didn’t charge me anything for that. But that was the only thing I wasn't clear on, what was available for free once I got the initial service, like setting up the LLC and having LegalZoom as my registered agent, what perks did I get along with that. It wasn't clear until that all happened, that they weren't going to charge me.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We truly believe everyone should have access to professional legal advice, and we’re so glad we could deliver for you, David! Thanks for sharing your feedback here and for choosing LegalZoom.

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed April 17, 2021

    I submitted the form in February 2nd and then I had to go back September 22nd because there was no progress being done on the website. When I called, LegalZoom said it was because I was missing $2. But I didn't get an email. I didn't get a contact. I thought that everything was good. After that, it took a very long time for the company to get created. Now, I have more experience and that there are other options out there. Plus, when I submitted the application, I misspelled tracking, and they didn't even realize that. They just submitted the paperwork as it was. When I went to enter the company, someone said, “Hey, your name is misspelled. So you should get that fixed before you even move any further.” So then I had to get the name changed, which has been causing even more money and time, and it hasn't been resolved yet. I haven't been able to move forward because of this situation.

    On top of that, I have to call the IRS and get my MC number name as well. This is something they could have been fixed by just a phone call. It’s like no one even cared. I tried to send a mail, and a message through the app. But it never went through and I have to give them a call. Every time I call, I have to be on hold for about an hour or two hours.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Miguel! We'll use this as motivation as we work to improve our processes across the board for all of our customers.

    Verified purchase
    Customer Service

    Reviewed April 17, 2021

    Legalzoom can file everything for you. That’s the biggest thing. You don’t have to waste your own time doing it. They went to file an LLC for me. Everything went smooth and everything that I had to do was easy. It’s self-explanatory online and they’ve sent me automated emails to take action on certain things.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Congratulations, Anthony, as you officially have an LLC! We're so happy to be part of your journey and success. We’re glad to hear our team was able to help the process go smoothly. Thank you for sharing your review and thank you for being a LegalZoom customer.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 17, 2021

    I did a power of attorney with LegalZoom and I did it online. I also wanted to speak with an attorney and when I used that service, he called me right at the appointment time and he helped me out. What I needed was very simple and what they offered was perfect for what I needed. If I needed anything additional, having that additional option to speak with an attorney was really great. I was able to download the forms, print them, and call a notary in town and have them meet me and do all the notarization. So the process was simple.

    I was also able to compare the documents with my mom who had documents done up at another place and everything was pretty much the same. Other than that, LegalZoom sends an official copy of the documents that you order and it took some time between when I ordered and downloaded it, and the time I got the official document. It would have been better if I got it a little faster because I needed it quicker. But everything else was great.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you Nicole for your feedback and for protecting your family with LegalZoom. We love helping our customers protect what’s most important to them.

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsBillingFollow-ThroughHonesty & Transparency

    Reviewed April 16, 2021

    I was misled by Legal Zoom. Your company can not provide a full service for me. I paid for service and 11 months later I find out that Legal Zoom was not able to fulfill that service. So, I wasted 11 months of my time. I was told that I am getting a partial refund. I am still waiting for it. However, I believe that I deserve a full refund because Legal Zoom CAN NOT deliver what I requested and lead me to believe that it could be done. Since 1/11/2021, I did not hear from anyone until I called on 4/15/2021 to find out that Legal Zoom cannot do the form 1023 for a church. However, I was charged a fee to do the SS4 with the designation of a church on block 10. At that time, Legal Zoom knew that any other effort will be in vain but kept collecting my installment payment. That is very deceiving business practice.

    I demand a full refund and an apology to tell the members of our church that my actions were not my fault, and that Legal Zoom failed to perform on a promise and did not fulfill our expectations. Due to this failure on your part, our church does not have the Non-profit/Tax Exempt designation, and will be required to pay real estate tax of $3,014.84 this coming June.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jose, we hate to hear that we've been unable to complete your Non-Profit formation and we'd like to take a deeper look into what happened as well as to address the refund request. We'll have a member of our Executive Escalations team reach out to you directly to review your order. Thank you.

    Profile pic of the author.
    Customer ServiceContract & TermsPriceRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed April 16, 2021

    I have a 501c3 non-profit organization that has been in business for over 10 years. I called Legal Zoom 3 times to confirm that their services would work for me. Three different employees there stated that I should purchase the DBA plan for $159. I called back twice after the first call to confirm, because I did not want to waste my time and money. After a few weeks, LegalZoom informed me that they would not be able to assist me with this transaction, after they billed me. I called and emailed several times for a refund.

    After two weeks of trying to get ahold of them I finally heard back regarding a refund. When I requested a refund, they charged me another $7.99. Not only do they have unfair billing but their customer service representatives will lie to you about the services they have and can provide to you to steal your money. I should not be billed anything and I am requesting a full refund, because they were not able to help me, I was lied to by three representatives, and then unfairly billed a second time, when I requested a refund for their unfair business practices.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Colette, we apologize for your poor experience and hate to hear that we were unable to assist you with your business needs. It appears that the refunds have been processed in full and that you're not scheduled to be billed moving forward. If you run into any other issues or have any other business needs, please don't hesitate to reach back out and we'll get you connected with someone who can help.

    Verified purchase
    MaintenanceStaff

    Reviewed April 16, 2021

    I had been sending the lyrics of my song in the wrong format so I decided to speak with a representative of LegalZoom and it was a great experience the way it was break down to me. Now I have the full understanding of how I should go about.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Nigel, we love to hear that you had a great experience with our representatives. Thank you for thinking of us for your Copyright protection needs and please let us know if there is anything else we can assist you with in the future.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 16, 2021

    The online process was straightforward and I was very happy to fairly quickly get my documentation through the state, confirming my LLC. Overall, the benefits of using LegalZoom have been the convenience and the quick response.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review, Eric. Congratulations on making your business official!

    Verified purchase

    Reviewed April 16, 2021

    I started an LLC and did it all online through LegalZoom. It went smoothly. I got what I needed done.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Congratulations, Jared on making your business official! We’re honored to be your partner.

    Verified purchase

    Reviewed April 16, 2021

    LegalZoom was the quickest of what I needed to get done in the time crunch that I had. It took a day and I was extremely satisfied with that. Doing the power of attorney was so simple. It asked me certain questions on how I wanted it set up and what to include and what not to include. Then, I submitted it and they reviewed it. They messaged me back that it was ready to be downloaded.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Allen! We’re happy we could provide the resources to establish your estate plan.

    Verified purchase

    Reviewed April 16, 2021

    I was putting together a living trust. LegalZoom came up as one of the choices. I did everything online in about an hour. I was able to put the living trust into effect. Everything was good. I would use them again.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, Frank. We’re happy we could provide the resources to establish your estate plan.

    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed April 16, 2021

    I was about to have major surgery, so I needed to have a will. The process with LegalZoom was really easy and very, very quick. It took me less than five minutes to fill out the form online.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you Andrea for your feedback and for protecting your family with LegalZoom. We love helping our customers protect what’s most important to them.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2021

    This was my first time using Legal Zoom. I was a little concerned and had a few questions. I called and talked with Christian, she was amazing! Very knowledgeable. She listened to my questions and provided a very good response. I will definitely use Legal Zoom again. The online process to fill out these documents was very straightforward.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Norman, we appreciate the positive feedback and we'd like to thank you for allowing us to assist with your personal service needs. Please don't hesitate to reach back out to us if there are any other business or personal needs that we can be of assistance with.

    Verified purchase

    Reviewed April 15, 2021

    My experience was pleasant and gave me a clear path forward with a game plan that will keep my business successful and free of legal headaches. I will be able to be more organized and effective running my business. Thank you.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Shavely, we're glad to hear that we've provided you with the type of service that will allow you to be a successful business owner. Please let us know if there are any other business needs that we can assist with.

    Verified purchase
    Staff

    Reviewed April 15, 2021

    Jamie was outstanding. I didn't know what I was looking for and just jotted down some phrases and she took that and lead me right to where I needed to be. Overwhelming of support from her. She was fantastic.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Roderick, thank you for the positive feedback! We're glad to hear of your fantastic experience with Jamie and we look forward to possibly working with you in the future.

    Verified purchase

    Reviewed April 15, 2021

    People could just go through LegalZoom if they want that sort of process and don't have to go through another lawyer and not know everything themselves. My wife set up our whole LegalZoom and everything in the business. She said it went good, and it was smooth process. We didn’t have any problems with it.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Antonio, we appreciate the positive feedback, and congratulations on making it official! Please let us know if any other business needs come up in the future that we can be of assistance with.

    Verified purchase
    PriceRefunds & PayoutsStaff

    Reviewed April 15, 2021

    I thought it was gonna be a lot cheaper with LegalZoom. Also, I felt like once they got my money, they didn't care too much about the process. Next time, I'd do it with someone local because it's about the same cost when you add everything up and you get to know a local person a lot better.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We’re so glad you took the time to share this Derik. Every piece of feedback is important to us and will allow us to continue to improve our products and services. Thanks for choosing LegalZoom to help with your business start-up.

    Verified purchase

    Reviewed April 15, 2021

    I like the lawyer, the business checking account, and the whole package that came with it. It took about 30 minutes to fill out information. I love LegalZoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    We truly believe everyone should have access to professional legal advice, and we’re so glad we could deliver for you, Terry. Thanks for sharing your feedback here and for choosing LegalZoom.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2021

    I signed up quick, and then picked the plan and registered the business. LegalZoom's reps seem very prepared to deal with the customers. Very quick answers and on time appointments. I have the opportunity to clarify most of the business questions for beginners. It could be better if the calls were Zoom calls with the attorney. Other than that, I like the simplicity and efficiency. Sign up with LegalZoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Gabriel. We’re honored to be your partner.

    Verified purchase
    PriceStaffValue

    Reviewed April 15, 2021

    LegalZoom saves the time on you having to do all that paperwork. Some of the stuff is self-explanatory but them navigating through the paperwork is worth the money. However, they could explain the paperwork a little bit more. The packet you get is a little foreign if you don't know what is what. They could kinda educate people on what's the next step after getting it completed. You get all this stuff and you don't really know what to do. Other than that, it was a pleasant and very helpful experience.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thanks, Marisha, for sharing your review! We’re happy our customer service team could help make things a little easier for you and that you had a pleasant experience.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2021

    I sent some paperwork over, did a couple of signings and talking over the phone with one of the guys that was helping me set up the account. We were on the phone for a couple hours within a couple days. I felt very comfortable with the rep that I dealt with. He was cool and very patient. He had a really good personality too. We had joked around about some stuff. Every question that I had, he answered it to the fullest of knowledge that he had. He did really good. I really appreciated him helping me. Everything went good. The whole process was super easy and fast. The most convenient way as possible was doing it through the LegalZoom.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Well, that might be the nicest thing we’ve heard all day. Thanks so much, Marianna! We can’t fulfill our mission without great customers like you. We really appreciate it.

    Verified purchase
    PriceStaff

    Reviewed April 14, 2021

    Legal Zoom exceeded my expectations every single time from the first time I used it many years ago. Fantastic and super-cost-effective service - I would recommend it without hesitation to everybody. Thank you so much Legal Zoom! Joseph

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Joseph, we appreciate the referrals and we thank you for continuing to be a loyal customer! We aim to provide all of our customers with a high level of support and we're glad to be able to assist you with your business and personal needs.

    Verified purchase
    Staff

    Reviewed April 14, 2021

    Juliana was amazing, to say the very least. She helped me through the steps and was very knowledgeable. She has a great demeanor and helped put my concerns to rest. Juliana made me glad I chose LegalZoom and look forward to continuing future business endeavors with.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Brian, we're glad you chose us as well and we thank you for allowing us to assist with your business formation. Congratulations on making it official! Please let us know if there are any other questions or concerns we can assist with in the future.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed April 14, 2021

    I did everything online and it was quick. I just put in the information that LegalZoom needed. It was an easy process. That was the most important part. It took me step by step what I need to cover, and also gave me options for other services if I need it. But some of the features on there seemed like if I didn't do my research on it, it would seem like I do need some of it. It doesn't let me know that. But I understand the business aspect of it. Also, I had a Zoom appointment but no one showed up for that. Everything else was great.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Angela. We’re honored to be your partner and we appreciate the feedback submitted.

    Verified purchase

    Reviewed April 14, 2021

    I've never done the LLC and I asked my daughter-in-law why I had to pay a certain fee. She said LegalZoom was here to do everything if I have questions or anything, which was good because I was totally lost. Everything was good with the service.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Thanks for making our day a little brighter, Tammie! We really appreciate your feedback.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 14, 2021

    I needed help with the creation of my LLC, trademarking, and connecting me to some lawyer services and accounting services. LegalZoom has a price package there where they can pretty much help you just from the beginning of creating the LLC to also creating a trademark for your business. Then they also have other affiliate programs that will help you get a lawyer consultation, which you don't have to accept. Then after the consultation, it’s free. They also connected me to the accountant, which will help with filing of the taxes for the year.

    Their representatives were really helpful and good. I also didn't really have any issues with the website. I like to talk to people before making any purchases, so when it came to stuff like that, I would wait to reach out to one of the people. And when I reached out to LegalZoom's reps, they responded back in one to two business days. All in all, I'm satisfied with what I have from them. Going throughout the process of creating an LLC or any business with them can create a lot of anxiety with a lot of money flowing out. So, with them helping with the filing, it eases the anxiety of not making any mistakes. It also gave me peace of mind having a lawyer there to talk me through the process and take accountability for the filing.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Congratulations Hamid on making your business official! We’re inspired every day by the amazing things our customers are building.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed April 14, 2021

    Peace of mind is the main benefit with LegalZoom. Knowing that everything was filed on time and everything was filled out correctly gives me peace of mind. I'm not gonna get letters from the state in the middle of the year wondering what I'm doing because I'm not a real business. I filed for my LLC in February. It was really easy for me to do. They sent me all my paperwork when the process was complete, and I've gotten a few emails from their affiliates who help with business licensing. My experience has been really smooth. Their site is very easy to navigate.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Jared, you officially have an LLC! Congratulations, and we are so happy to be part of your journey and success. We’re glad to hear our team was able to help the process go smoothly. Thank you for sharing your review and thank you for being a LegalZoom customer.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 13, 2021

    Legal Zoom is very prompt and efficient. As a business owner it makes your life easy with filing and being organized. Great customer service- they are knowledgeable, professionally friendly and helpful.

    Thanks for your vote!
    LegalZoom
    Response from LegalZoom

    Hi Marisol, thank you for the positive feedback, and congratulations on making it official! Please let us know if there are any other business needs that come up in the future that we can be of assistance with.

    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed April 13, 2021

    I tried opening an LLC and LegalZoom sent me papers to sign in an email which DID NOT contain a link to the forms. I have spent literally over 50 hours waiting on the phone just to speak to someone to try to fix the problem. Calling LegalZoom literally takes away your entire day just to wait. Their call back feature does not work. Some nights I've waited three and a half hours only for no one to answer my call. I once got through to an associate who promised they would take care of the issue, and it NEVER HAPPENED! I am constantly chasing LegalZoom to correct a problem they caused! Please take my review into consideration before using LegalZoom. It is a nightmare!

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    LegalZoom
    Response from LegalZoom

    Hi Ryan, we appreciate your feedback as we will use it in an attempt to improve our processes across the board. We hate to hear of your horrible experience and we'd like to ensure that you have everything you need as well as that all problems have been addressed and resolved. We'll have a member of our Executive Escalations team reach out to you directly to ensure you have a direct point of contact and that all problem areas have been resolved.

    Verified purchase

    Reviewed April 13, 2021

    They did very well. They did it a lot faster than I would have done it. So, I liked that.

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    LegalZoom
    Response from LegalZoom

    Hi Matthew, we're happy to hear that you were satisfied with the speed of our service. We appreciate the positive feedback and please let us know if there are any other business or personal needs that we can be of assistance with. Congratulations on making it official!

    Verified purchase
    Contract & Terms

    Reviewed April 13, 2021

    Everything went good for what I requested be done. Everything was online. I had to fill out the required forms and pay the fees for it. Between 30 to 45 days, we got the business name done and then some bank account opened up. Everything was pretty straightforward.

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    LegalZoom
    Response from LegalZoom

    Thanks, Jeffery for sharing your review and we’re happy we were able to help make it official.

    Verified purchase
    Punctuality & SpeedOnline & AppRefunds & PayoutsStaff

    Reviewed April 13, 2021

    The process was pretty seamless, and easy to follow. It was very straightforward. I did it all online. Their website was pretty functional. The LLC took about two months to complete but that was only because I've waited two months to pay for my good standing certificate. But other than that, LegalZoom took care of everything else.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Terrio. We’re honored to be your partner.

    Verified purchase
    Staff

    Reviewed April 13, 2021

    I went to obtain an LLC. It was step-by-step instructions. LegalZoom assisted me from there, to provide information and they answered questions that I had. I can communicate if I need to, if I had any questions, and they're very responsive. I can always reach someone. LegalZoom is a great company to work with in terms of experience and just the overall process.

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    LegalZoom
    Response from LegalZoom

    Thank you, Jenelle! We’re so happy we exceeded your expectations, and we’ll do our best to continue to do so.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 12, 2021

    UNETHICAL PRACTICES: Customer Support: FOUR HOUR Hold Time. Please be aware of this. Had I called to find out ahead of time, I certainly would not have dreamed of spending my money with Legalzoom. If you need any assistance with your order, you'll be spending the afternoon on hold. Aside from this, my order was not even STARTED for virtually a month, and they had no idea why their affiliate legal firm hadn't even began it. They are totally disconnected from their partners. They outsource their legal, so it's dependent on who they decide to use. BE AWARE, and know Legal Zoom is not about Speedy Services.

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    LegalZoom
    Response from LegalZoom

    Hi Ian, we hate to hear that the service received was less than stellar. We appreciate the feedback given as we're working to improve our business partnerships as well as the call-in experience for all of our customers. As we work to improve our processes across the board, we hope that you will think of us in the future should you have another business or personal need that we can assist with. Thank you.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsResolution

    Reviewed April 12, 2021

    The sales person failed to send me an e-mail on April 6th that contained the signature form I needed to provide to LZ. I wasted 5 days, long wait times on the phone, numerous attempts to resolve until finally Valerie resolved it today on April 11th. Kept being passed to various tiers. Paid for the Gold LLC product that provides a 10 day schedule and lost 5 days. Would like to have sort of compensation from Legal Zoom.

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    LegalZoom
    Response from LegalZoom

    Hi Tom, thank you for providing a good description of what has taken place thus far during your filing process. We hate that some time has been wasted and we want to make sure we address these concerns and get things processed as quickly as possible. We'll have a member of our Executive Escalations team reach out to you directly to provide you with the assistance needed as well as to address your compensation request.

    Verified purchase
    StaffBilling

    Reviewed April 12, 2021

    I will be 87 on the 30th of this month. I’ve been handling my own affairs and I got to thinking I'm not too far away from needing some help along those lines. I wanted to have my son where he could pay bills, write checks, and do anything like that for me. So I had a power of attorney processed through LegalZoom and everything went well.

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    LegalZoom
    Response from LegalZoom

    Thanks for sharing your review, John. We’re happy we could provide the resources to establish your estate plan.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2021

    I started a business and I did the DBA with LegalZoom. The process online was really simple and straightforward. The website was user-friendly. I had to call back a couple times. The address was incorrect the first time. It took a while to get the issue that was there sorted out and then get the paperwork back to me. That was a little inconvenient, but all things considered, it wasn't terrible. It was three weeks from the start to finally getting the papers signed and sent back out once it was corrected. If you're looking to file for a business or get that process started, LegalZoom is a good resource.

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    LegalZoom
    Response from LegalZoom

    Thanks, Ameer for sharing your review and we’re happy our customer service team could help solve your problem and get everything finalized with your business.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 12, 2021

    I've used LegalZoom before to do a will, and it seemed like it was a cheaper route to go versus a lawyer. Also, with a lawyer, you might have to call them and schedule a time to get with them. But with LegalZoom, we were able to do it online and that erases a lot of the COVID worries. The way that the reps help you walk through the process was thorough. Overall, it was a satisfying experience.

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    LegalZoom
    Response from LegalZoom

    Thank you Charles for your feedback and for protecting your family with LegalZoom. We love helping our customers protect what’s most important to them.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2021

    We opened an LLC through LegalZoom. We did it online. The process took longer than what was stated. Then one of the representatives was new and put in the information wrongly. That was what took it even longer to come back. It was very frustrating. I was put on hold four different times for information that needed to be reviewed. They should have been able to just review all that information at one time. I put in a call for a manager. I wasn't able to get transferred to a manager, and I don't even know if they ever returned my call. It was not a big deal because it was taken care of and everything was resolved.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Marissa! Thanks for choosing LegalZoom to help you with your business start-up.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 11, 2021

    The initial onboarding and getting started with setting up a business were very helpful and that was all quite a good experience. I've ordered DBAs through there and that's all very good. The area where I get a little more challenge is scheduling appointments and trying to understand the relationships. Like, I use the tax benefits or the 1800 accountant relationship and that was very confusing at the beginning because they would talk to me in different terms. It's a special account with them, so I've had to go back and forth a few times to say, "Are you guys gonna do my taxes this year? Because I paid it in LegalZoom." They ended up doing it, but every year, I have to re-evaluate what's going on there.

    The times I've scheduled to talk with attorneys for other matters have all been really good. But I've had a little bit of trouble connecting when I have me and another partner that need to call in on separate lines. I just go directly to LegalZoom now, which is fine. But that wasn't really clear that I was going to be doing that. So, better communication and integration with them would be cool.

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    LegalZoom
    Response from LegalZoom

    Hi Roger, we appreciate the feedback given as it shares some light on how we can improve our processes for all of our customers. Thank you for allowing us to assist with your business needs and please let us know if there are any other questions or concerns we can assist with.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 11, 2021

    The service that LegalZoom offers is outstanding and the ease by which one can come by about those services are good. The process and the sign up were easy as well as navigating through the website. But the person who I signed up with and who would be my LegalZoom rep for any questions I had didn’t have my calls returned when I reached out.

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    LegalZoom
    Response from LegalZoom

    Hi Derrick, we hate to hear that you haven't received the level of support as expected but we appreciate the feedback given. We're working behind the scenes to improve the follow-up process for our business orders and we'll take this one as an example in attempts to make this a better experience for all of our customers. In the meantime, please don't hesitate to reach back out to us if there are any concerns that need to be addressed and we'll get you connected with someone who can help. Congratulations on making it official!

    Verified purchase
    Customer ServiceTechStaffRates

    Reviewed April 11, 2021

    When I first got my security business started on January 6, 2020, my job coach told me that LegalZoom would be a good candidate to help me. I needed somebody to show me how to take care and raise a business. I did business formatting with LegalZoom. Getting on there was hard for me because I'm not good with the phone. Somebody was telling me how to go on there then I just push the microphone and tell them I needed the format of a security contract. They showed me how to format the security contract. They asked me what my rates would be and I just had my son fill out the form for me ‘cause I read better than I spell.

    Once my son walked me through that password and all that, it was easier. I was gonna contact them again because they told me I need to get a merchant guard for my company. It’s an identification ID and it looks like a passport. I ordered one from them. LegalZoom helped out a lot and I am very satisfied. I will recommend anybody that's trying to get a business started that needs any help to go through them.

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    LegalZoom
    Response from LegalZoom

    Thanks for the review, Branden! We’re happy you found our templates easy to use.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 11, 2021

    I pay LegalZoom a certain amount and it's cool how they are able to handle everything. I don't have to worry about it. They are good. I spoke to their lawyers and customer service and they were all helpful.

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    LegalZoom
    Response from LegalZoom

    Hi Randy, we're glad that we've been able to help you with making it official! We appreciate the positive feedback and please let us know if there are any other business or personal needs that we can assist with.

    Verified purchase
    Ease of Use

    Reviewed April 11, 2021

    I used LegalZoom’s power of attorney service and it was easy to use and very straightforward. I just filled out the information and it came.

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    LegalZoom
    Response from LegalZoom

    Hi Kyle, we're happy to hear that you enjoyed the ease of our Power of Attorney services as that's what we aim for with all the services we provide. Please let us know if there are any other business or personal needs that we can assist with in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 10, 2021

    I’ve only had to call a couple times, but when I did, I was pleased to have knowledgeable representatives of LegalZoom answer all of my questions. Chere especially was one of the best customer service reps I have ever had the pleasure of speaking with. She was genuine and kind. I could tell she wasn’t reading a script and was actually listening to me.

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    LegalZoom
    Response from LegalZoom

    We appreciate the positive review, Jacob, as we aim to provide exceptional support to each and every one of our customers. Please let us know if any other assistance is needed.

    Verified purchase
    Contract & TermsPricePunctuality & Speed

    Reviewed April 10, 2021

    I set up an LLC with Legal Zoom. Everything was really quick. I had set up one before that took weeks through an accountant. That cost me a fortune. So, I was really impressed with how easy it was with Legal Zoom.

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    LegalZoom
    Response from LegalZoom

    Hi Narelle, we're happy to hear that you enjoyed the wase of our filing processes. Congratulations on making it official and please let us know if any other questions or concerns come up that we can be of assistance with.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 10, 2021

    I utilized LegalZoom to form my LLC and to have a tax prep agent help as I grow my small business. I looked at what it would cost to form an LLC and LegalZoom was right in the range of what I had researched. When I started to put things together, somebody reached out via phone once I put in the initial application to form an LLC. My rep walked me through everything really well and got me to understand what I needed to do now or what I needed to think about for later.

    I obtained the LLC and at the same time, I bought QuickBooks through LegalZoom. I didn't just pay for QuickBooks, I paid for tax guidance throughout the year. The toughest thing for me now has been trying to get back in contact with somebody. I had a lot of interaction on the phone multiple times in the first few weeks. But now, my money has been collected and I have trouble getting in touch with somebody for my questions or concerns. I was on hold for 30 minutes today trying to talk to somebody.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Matthew! We're working to improve the call-in experience for all of our customers and hope to have things in a better state soon. In the meantime, please let us know if you still have questions or concerns and we can get you connected with someone who can help.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 10, 2021

    When I am not a customer yet, I got the proper help, while booking an attorney appointment, or assistance through the call. But once I am a part of the customer, when I'm trying to reach my manager, they were giving me directions on how to do it, how to use LegalZoom, to do an appointment on how to do, use the platform to do everything myself. I thought there will be someone who can handle it and will help me out with booking appointments, but after I became the customer, I wasn't receiving enough assistance as needed.

    Even I paid for the fastest, like a gold plan, to register the LLC within 10 days, but it went around 20 days. But all the rest of the process was smooth. They handled everything. But at the same time, I'm the type of customer who prefers to talk and who prefers someone to help me out in a step-by-step process rather than giving me the directions and doing everything on my own.

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    LegalZoom
    Response from LegalZoom

    Hi Rahul, we appreciate the feedback given and we hate to hear that you haven't been receiving the assistance as expected. We want to make sure you get the help you need so we'll have a member of our Executive Escalations team reach out to you directly to ensure you're receiving all the assistance you need regarding your orders.

    Verified purchase
    Staff

    Reviewed April 10, 2021

    For setting up a trust for the first time, it’s best to have someone help you. I was not familiar with those things because I have never done it before and I spent several hours trying to do it myself because I heard that it was very easy to set up. I used LegalZoom’s service and it was very convenient.

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    LegalZoom
    Response from LegalZoom

    Hi Teresa, we're glad that you found our services convenient to use as that's what exactly we aim for. Thank you for the positive feedback and please let us know if there are any other needs that come up in the future that we can be of assistance with.

    Verified purchase

    Reviewed April 10, 2021

    Their process was quite easy to work.

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    LegalZoom
    Response from LegalZoom

    Hi Calvin, we appreciate the positive feedback given and that you found our services easy to navigate. Please let us know if there are any other business or personal needs that come up that we can be of assistance with.

    Verified purchase
    Customer ServiceStaffTransparencyResolution

    Reviewed April 9, 2021

    When ordering an update to my Will, produced by LegalZoom in 2011, I had a question about my inability to provide specific instructions in their on-line questionnaire. One phone call connected me with a courteous and professional staff person who assisted me with instant and free advice to resolve my issue, and get my Will updated to my satisfaction.

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    LegalZoom
    Response from LegalZoom

    We're glad we were able to get you the assistance needed with your Will, Don. Thank you for the positive review and please let us know if any other assistance is needed.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed April 9, 2021

    The cost was standard for setting up the LLC at LegalZoom, which was $500. I’ve used another service before but they weren’t as portal friendly. When you're a new business and you're waiting for your LLC to show up to set up a bank account, every day matters. So in that case, it felt too long. The price for expediting at LegalZoom was high so I didn’t do it.

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    LegalZoom
    Response from LegalZoom

    Hi Christine, congratulations on making it official with LegalZoom! We appreciate the positive feedback regarding pricing and we'll use that to ensure that our services are priced appropriately. Please let us know if there are any other questions, concerns, or business needs that we can assist with in the future.

    Verified purchase
    Online & App

    Reviewed April 9, 2021

    I used Legal Zoom and it seemed legit. Their website was pretty good.

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    LegalZoom
    Response from LegalZoom

    Hi Jessica, thank you for allowing us to assist you with your personal service needs. We appreciate the positive feedback given and please let us know if anything else comes up that we can be of assistance with.

    Verified purchase
    Staff

    Reviewed April 9, 2021

    We helped our son to be able to do a living will and to do a power of attorney. It was fairly easy and we were able to understand and they walked us through the steps. Then once we finished everything, they gave us a direction. It was a good experience.

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    LegalZoom
    Response from LegalZoom

    Hi Colleen, we're glad that we were able to provide you with a good experience. We appreciate the positive feedback given and please let us know if there are any other needs that come up that we can be of assistance with.

    Verified purchase

    Reviewed April 9, 2021

    My accountant told me that I can go to LegalZoom to get an LLC. Placing the order online was smooth. In the middle, there was a problem but it was solved. The LLC got delayed for more than a week but everything else was fine. I was planning to use the LLC for my trading business but after consulting with my accountant, I'm gonna postpone this for next year. I'm just going to hold on to this LLC for a year.

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    LegalZoom
    Response from LegalZoom

    We’re here to help! Thanks, Chao for sharing your review and we’re happy our customer service team could help solve your problem and help make it official.

    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed April 9, 2021

    A friend of mine referred me to Legalzoom and they handled my questions real well. They made the process even easier. They were kind of breaking it down into dummy terms for me because I don't know technical jargon when it comes to legal stuff. However, there is one issue I had that I thought was kind of something they can work on. I missed their call and when I called right back, they said to reschedule my appointment. It took maybe a week for them to even find a free day for me. When you have someone such as myself that wants to go ahead and get the job taken care of because it's something that's kind of been on their brain for years, that's kind of an inconvenience. I called them back within seconds of seeing that I missed a call. Why did I have to wait another week just to talk to the person that I would have talked to if I would have picked up the phone?

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    LegalZoom
    Response from LegalZoom

    Hi Andrew, we apologize for the poor experience with our call-back feature. Rest assured that we're working behind the scenes to improve that experience for all of our customers. We appreciate the positive feedback and please let us know if any other needs come up in the future that we can assist with.

    Verified purchase
    Staff

    Reviewed April 8, 2021

    My experience with LegalZoom was okay. It was just a bit tedious to be able to get the promissory note. In the ned, I didn't use the form because it didn't suit my needs. Other than that, they were very professional.

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    LegalZoom
    Response from LegalZoom

    Thank you for the kind words. We appreciate you choosing LegalZoom, Souheil!

    Verified purchase
    PriceRates

    Reviewed April 8, 2021

    I had questions and Legal Zoom resolved them right then and there. But, Legal Zoom was overpriced for the price that they charge for an LLC. It would have been cheaper, even if I did it on my own and found my own broker. Other than that, I'm very satisfied with them.

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    LegalZoom
    Response from LegalZoom

    Hi Sophia, we're glad we were able to assist you in making your LLC official! We appreciate the feedback given and we'll use that moving forward to ensure that our services are priced at the appropriate price points. Please let us know if there are any other business needs that come up that we can be of assistance with.

    Verified purchase
    Staff

    Reviewed April 8, 2021

    The process with LegalZoom was straightforward and easy. All I was doing was adding a letter to my name. I didn't know that I had to go sit in the courthouse to do that. That was a learning curve for me and I wish I would have known that beforehand, but it's all good. Everything on LegalZoom's end was perfect. I loved how the paperwork came and the folders so nice and neat with each color-coordinated paperclip. That really helped me keep everything organized.

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    LegalZoom
    Response from LegalZoom

    Hi Tarala, we appreciate the positive feedback given and that we were able to provide you with a service that completely satisfied you. Please let us know if any other questions or concerns come up that we can be of assistance with.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed April 8, 2021

    I did a company registration with Legalzoom and the filing was easy. However, somebody called me after two days of when I made my account and applied for this California license. They said that there was a missing county or a county mismatch. The lady figured it out then fixed that part. After 10 days, I got a call saying there was a missing information. I called up and and it was difficult to get them. There was a callback option so they called me back. I asked what the problem was and they said there was a missing county information so I gave them that. After two days, the lady had called me and I thought she fixed it.

    A week later, it was the same problem again. Finally, we managed to file. After 40 days, I got this email saying there was this address verification which needed to be filled after I got the approval. The rep said that there was an address mismatch. Again, the county information was missing. They said that we had to refile. The guy said 30 days but instead of 30, it was 55 or 60 days that it got done. Eventually, I got what I wanted.

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    LegalZoom
    Response from LegalZoom

    Hi Vasem, we hate to hear that you experienced unnecessary delays during your filing process but we're glad to have finally been able to resolve it. We appreciate the feedback given and we'll use it to improve the experience for all of our customers. Congratulations on making it official and please let us know if any other questions, concerns, or business needs come up that we can assist with.

    Verified purchase
    Staff

    Reviewed April 8, 2021

    The representative I spoke with at LegalZoom was fantastic, very knowledgeable and helpful. If he couldn't help me, he said he couldn't help and if I needed to, we could get more counseling. He explained things very well. It was a great experience. Getting my LLC was supposed to be five to seven days but it ended up being 7 to 10. It wasn't too bad. It was painless and done well so I’m very happy.

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    LegalZoom
    Response from LegalZoom

    Hi Jason, thank you for allowing us to assist you with making your business official! We hate to hear that the service exceeded the expected turnaround time and we'll continue to work on that to be able to provide timely service to all of our customers. Please let us know if any other business needs come up in the future that we're able to assist you with.

    Verified purchase
    Ease of Use

    Reviewed April 7, 2021

    Amazingly easy to use a quit deed to transfer inherited properties between myself and my sister that we wanted to swap to each other to own instead of both of us owning halves. The forms were easy and fees are very reasonable.

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    LegalZoom
    Response from LegalZoom

    Hi Kevin, we're glad that you were able to easily navigate our forms and that we were able to assist you with your Deed Transfer. Thank you for the positive review and please let us know if any other assistance is needed.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 7, 2021

    I have used Legal Zoom for a previous patent and have found them to be extremely prompt and helpful. My experience on the utility patent application I am currently working on has been great. Everyone is knowledgeable and very helpful throughout the process.

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    LegalZoom
    Response from LegalZoom

    We're glad we've been able to assist you with your Patent protection, Richard. Thank you for the rave review and please let us know if any other assistance is needed.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed April 7, 2021

    The overall response time, the customer service, the knowledge of the reps at LegalZoom and the overall process was to the point and simple. It was the same thing the first time I used LegalZoom and I loved it, which was why I came back.

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    LegalZoom
    Response from LegalZoom

    Hi Spencer, this is fantastic to hear. We love when a customer keeps coming back to us. Thanks for sharing your review and we hope to remain your trusted partner far into the future.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 7, 2021

    An issue that I encountered was the call system. It says, "If you don't want to wait the hour and a half, we can call you back." It happened to me three or four times where I would press the button for them to call me back. Two hours went by then I got a call back finally but whenever I would put in the input, the prompt would say that there was no input registered. I did it again then it said, "No input registered. The call has been terminated." Also, it does take so long to get ahold of people on the phone. But beyond those two issues, the online portal's easy to work with. So far, Legalzoom has done a good job at catering to what's necessary.

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    LegalZoom
    Response from LegalZoom

    Hi Brandon, we hate to hear of the poor call-in/call back experience but rest assured that we're working behind the scenes to improve this process for all of our customers. We appreciate the positive feedback and please let us know if anything else comes up that we can be of assistance with.

    Verified purchase

    Reviewed April 7, 2021

    LegalZoom did a great job. The process took about a month because I had to send back papers. A little of it was my fault. So it would’ve been faster. But it was great experience.

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    LegalZoom
    Response from LegalZoom

    Hi David, we're glad to hear of your great experience and we appreciate the positive feedback. Congratulations on your small business start-up and please let us know if there is anything else we can do to assist you along the way.

    Verified purchase

    Reviewed April 7, 2021

    I like the convenience of LegalZoom. It was all online. They also have a more reputable reputation than most. The experience was okay, it was a little bit slower than I figured it would be, but it is what it is.

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    LegalZoom
    Response from LegalZoom

    Hi Kenneth, we hate to hear that your order took longer than expected but we're also glad that you enjoyed the convenience of our processes. We appreciate the positive feedback given and please let us know if there is anything in the future that we can be of assistance with.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed April 7, 2021

    After I got my business, I got charged $290 for something. So, I called LegalZoom about that and spoke with someone. I don't know if that money has been refunded back to me, though. The rep said I chose his service well because he was supposed to represent me. And I said, "No, I didn't do that." So, he said he would take that off. Other than that, the process was very smooth and very easy to understand.

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    LegalZoom
    Response from LegalZoom

    Every piece of feedback is important to us, and we’re so glad you took the time to share this Efe! The mentioned refund has been processed. Thanks for choosing LegalZoom to help you with becoming a business owner.

    Verified purchase
    Contract & TermsPriceStaff

    Reviewed April 7, 2021

    I used their service for pet protection agreement and it could be a little bit more customized. There were some things in there that we didn't need or want so if we could pick and choose what section to include, that would be a good improvement. Other than that, it's a really affordable way to get some important legal things taken care of.

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    LegalZoom
    Response from LegalZoom

    Hi Elisha, we appreciate the suggestions given as that input will be used in an attempt to better the services we provide. Please let us know if anything else comes up in the future that we can be of assistance with.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 6, 2021

    I contact Armando with LegalZoom at the end of February, 2021. He gave me great information about the products available to me and how best to use them for my business. I needed to wait to get started but he sent his information so I could reach out with other questions and contact him when I was ready to start. When I reached the point of starting my business, he reviewed the info with me to make sure I still needed to go in the previous direction and again, answered all my questions with great care. He has been a pleasure to work with.

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    LegalZoom
    Response from LegalZoom

    Thank you for your positive review, Dawn! We're happy to be able to assist you with your business start-up. Please let us know if any other assistance is needed and we'll be happy to help.

    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffTimeliness

    Reviewed April 6, 2021

    My title should say it all! I paid Legal Zoom to start a LLC for me, and while they were more expensive than other sites, I assumed it was because of their expertise in handling my case would be worth it. I paid for the upgraded gold package which was supposed to include my business license, domain, google workspace, and my EIN. So far my google workspace and domain do not work and I do not have access to them, even though I have received an email stating I should. When I emailed them about it I got no response and had to call almost a week later. I was on the phone for two hours waiting before I was disconnected.

    In regards to my business license I received a stack of forms with no directions other than to go to my local courthouse for my county taxes. I paid extra to have these done for me. My EIN which they advertised in the beginning expedited service would be about 10 days will now be 4-8 weeks. I have had little to no help and I feel like I have been scammed at this point. I'm a new small business owner who trusted a big name provider only to be left feeling like I wasted my money. I am ready to contact the better business bureau. I have tried to upload the copy of receipts so that I am a verified buyer and it lost my review to have to start again. I will gladly show my receipts to prove that the almost $ 800 has been a waste.

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    LegalZoom
    Response from LegalZoom

    Hi David, we're concerned with your review and want to make sure we get you the support you deserve. We'll have a member of our Executive Escalations Team reach out to you directly to address your concerns and get you taken care of.

    Verified purchase
    Customer Service

    Reviewed April 6, 2021

    I've used Legalzoom when I got my first LLC for my store that I had in 2008 so I've been using their service for a while. The customer service is impeccable. They walk you through everything that you need to do to make sure that all your paperwork is filed properly. I've recommended them to other people that have used them already. I have a music streaming business that I'm hoping to hook up with Legalzoom too.

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    LegalZoom
    Response from LegalZoom

    Hi Aaron, we're glad that we've been able to provide the level of support that you expect and we appreciate the positive feedback. We look forward to helping you make it official when you're ready to pursue the music streaming business.

    Verified purchase
    Staff

    Reviewed April 6, 2021

    It was an easy process. I got all the information I needed within a month’s time. The rep that I worked with was very friendly, knowledgeable and friendly. But people should read the fine print. I didn't know about a registered agent because I didn't read the bottom. But it's in fine print and I didn't read it. They took money out of my account and I didn't know what was going on. So they should let people know about the registered agent and that money will be coming out if they need it. Also, I really didn't need a registered agent.

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    LegalZoom
    Response from LegalZoom

    Hi Joann, we hate to hear that there was some confusion with the services offered during your filing process and we appreciate the suggestion on how to make things better for our future customers. We appreciate the positive feedback given and hope that all things have been resolved for you. Please let us know if there are any other questions or concerns and we'll do all we can to get things taken care of for you. Congratulations on making it official!

    Verified purchase
    TechStaffBilling

    Reviewed April 6, 2021

    Going through with LegalZoom was easier. It popped up to be on a website. I clicked it to start business. I put my name in and my business name that I wanted to have. They let me know if it was acceptable or not. Everything was easy. They did everything pretty much. Then they gave me a payment plan, which is great. Who wants to pay $500 or whatever dollars right then? They broke it down into three payments. One time I needed help with something. If I started a construction business, it’s not a home business because it’s not ran from home. But some people say it’s a home business. I was confused about that. But then if you talk to somebody from LegalZoom, they would say, “Hey, we’re not lawyers so we can’t give you some information.” Other than that, it worked out. You can have a business, but when it's actually on file as a business, you get more clients and it's just better.

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    LegalZoom
    Response from LegalZoom

    Thank you so much for sharing your review and trusting us with your life’s work, Richard. We’re honored to be your partner.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 6, 2021

    My experience with LegalZoom went smoothly. They laid it out step-by-step for me to do. It was a quick and easy process to do online. The reps were also more than helpful.

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    LegalZoom
    Response from LegalZoom

    Hi Hayden, we're glad we were able to make the process smooth for you and we appreciate the positive feedback given. Congratulations on making it official! Please let us know if any other questions or concerns come up that we can assist with.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedRates

    Reviewed April 6, 2021

    I found LegalZoom online and then, I filled out the forms and paid the fees. They reached out to me for the onboarding call. I kept receiving emails that the license was registered so that was seamless. The only issue was they recommended me but that experience was not good at all. They said that the service with Mazuma was included in the package I selected and it would be a 30-minute call. I didn't have any bad experiences with LegalZoom directly but I'm not happy with the vendor they have been recommending. They also referred me to the accounting software and they were supposed to call me two days later to discuss the rates but I never got that call.

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    LegalZoom
    Response from LegalZoom

    Congratulations Aneri on making your business official! We’re inspired every day by the amazing things our customers are building. If there's anything that's gone unanswered, please don't hesitate to reach back out to the Account Manager and we'll get you taken care of.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 6, 2021

    I don't know California laws as far as applying for business, LLCs and DBAs, so I wanted someone that was familiar with that. I chose LegalZoom because their name is a familiar name and my son had LLC’ed a business through them. I set up my LLC over the phone and they were thorough, nice, and patient.

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    LegalZoom
    Response from LegalZoom

    Hi Gwindle, we appreciate the positive feedback given and we're glad that we were able to assist you with making it official! Please let us know if there are any other questions or concerns that we can assist with.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed April 5, 2021

    I needed to update something on my trademark application and Jasmin was so easy to talk to and so professional. Her enthusiasm for wanting to help me in such a positive way was more than I could have asked for. A+ for customer service. I would recommend Legal zoom to anyone who wants to deal with official business matters.

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    LegalZoom
    Response from LegalZoom

    Thank you for your positive review, Diana! We're glad to be able to provide you with the support you deserve. Please let us know if there is anything else that comes up that we can assist with.

    Verified purchase
    Staff

    Reviewed April 5, 2021

    I was guided by the best agents and they answered all my questions and helped me pick the best package for my business. Now I’m a businessman who will help provide for my community and help save lives. LegalZoom thank you for your help!

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    LegalZoom
    Response from LegalZoom

    You're very welcome, Kevin, and congratulations on making it official! Please let us know if any other assistance is needed.

    Verified purchase
    Honesty & Transparency

    Reviewed April 5, 2021

    It's been a really good experience with LegalZoom. I've been doing everything online. They haven't been fraudulent. They are really honest people and I appreciated that.

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    LegalZoom
    Response from LegalZoom

    Hi Nahuel, we're glad to hear that we've satisfied you with our services. We appreciate the positive feedback and please let us know if there is anything else we can assist you with.

    Verified purchase
    Staff

    Reviewed April 5, 2021

    They helped me get my nonprofit started, with the paperwork. They helped me get my business registered with the state. They were good.

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    LegalZoom
    Response from LegalZoom

    Hi Shawntay, we appreciate the positive feedback given in your review. Congratulations on making it official and please let us know if there is anything else we can assist you with in the future.

    Verified purchase
    PriceStaff

    Reviewed April 5, 2021

    They were professional and their service was seamless. It was very easy, straightforward, and very affordable.

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    LegalZoom
    Response from LegalZoom

    Hi Sarah, we're glad to hear that you experienced a smooth process and we appreciate the positive feedback given. Please let us know if anything else comes up that we can be of assistance with.

    Verified purchase
    Staff

    Reviewed April 5, 2021

    The reps were very busy and difficult to get ahold of. If I had reluctance to use Legalzoom again, it would be because there's not a lot of flexibility. If you don't know what you're doing and you just want an LLC but you don't have any preferences on how to customize your individual LLC, the service is fine. But I ended up having to rewrite a bunch of the portions because they couldn't change anything on the template. They weren't really complicated things but things that the owners wanted. For example, it was always majority that would make the decisions or all of them and in this particular LLC, there was one manager that was gonna make all the operating decisions. There was no choice on the template to be able to choose that.

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    LegalZoom
    Response from LegalZoom

    Hi Leta, we're sorry that you experienced some difficulty getting in touch with our Customer Care team as we're in the process of making the call-in experience a better one for all of our customers. We also can understand the frustration with having to revise some of the documents on your own as there are limitations to the corrections we're able to process from our end. The feedback provided will be used in attempts to improve all of the services we offer our customers. All in all, we hope that your overall experience was a good one and that you'll think of us in the future should you have any other business needs. Please let us know if there is anything else we can do for you.

    Verified purchase
    Staff

    Reviewed April 4, 2021

    I am please with the professional support of the agents at Legal Zoom. They are there to help you with any questions you may have at any time. Thank you for making my dream a reality. Hoodnation Angel Ministry LLC TM.

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    LegalZoom
    Response from LegalZoom

    Hi Marian, we appreciate your positive review and we're glad to be able to support you with your business start-up. Congratulations on making it official! Please let us know if any other assistance is needed.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 4, 2021

    Legalzoom is a household name so I felt safe and secure to go with them 'cause I knew it was gonna be done correctly. I didn't have to worry about anything and that was what I was hoping for. I submitted all my information and they took it from there so the cost was efficient for what I received. I called a couple of times because my paperwork was delayed. I spoke to two reps and they were very helpful. They are in Texas and my paperwork was being filed during the time that they were going through that random snow blizzard.

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    LegalZoom
    Response from LegalZoom

    Hi Darry, we're glad that we were able to help you with your business tart up. Thank you for the positive feedback and please let us know if there is anything else that we can assist you with along the way.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffTransparency

    Reviewed April 4, 2021

    Everything was done in a very timely manner. The website was a little hard to navigate when I was looking for something specific. Even now, if I want to find it again, I have to do a web search to find where on the page I need to go. I have a music business and a record label. Sometimes I have a hard time when I register my music on the website. I've asked them how I could get back there to see that the music was registered because it would give me a little update saying, “Okay. It's in the process of registering. And now it’s cleared, you're good.” But everything else is kind of well categorized and easily gotten to accept that.

    Aside from the website, everything was really good. My business came into effect very quickly this year. Anytime I had a question, I'd give LegalZoom a call and they’d answer me very well. They were very knowledgeable and friendly. It was a terrific and very smooth experience. Their reps were terrific, friendly and informative. They were very patient. They didn't make me feel like they had somewhere else to go or somebody else to talk to. They always tell me the common answers but it's always done a little bit quicker and it's nice.

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    LegalZoom
    Response from LegalZoom

    Hi Richard, thank you for the positive feedback! Please let us know if there are any other questions or concerns that we'd be able to assist you with.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 4, 2021

    I had called LegalZoom before I did this time and spoke with someone. He was very knowledgeable and he helped me through so I decided to go with them. The process was pretty simple. I didn't have to do anything and if I did, they would alert me to it.

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    LegalZoom
    Response from LegalZoom

    Hi Jessica, we're glad we were able to make the process smooth and easy for you. We appreciate the positive feedback. Please let us know if there are any other questions or concerns we can assist with.

    Verified purchase

    Reviewed April 4, 2021

    My nephew said LegalZoom is the best way to go to do our licensing. Their process was easy. Just filled the paperwork out and then got our license within a month.

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    LegalZoom
    Response from LegalZoom

    Hi Emily, we're happy to hear that the process was nice and easy for you. Thank you for the positive feedback and please let us know if any other questions or concerns come up.

    Verified purchase
    Staff

    Reviewed April 3, 2021

    Legalzoom provides comprehensive legal service in a highly efficient easiest way. I used them for estate planning and everyone was very helpful.

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    LegalZoom
    Response from LegalZoom

    Hi Mike, we're glad we could be of assistance with your estate planning and were helpful during the process. Please let us know if there is anything else we can assist you with. Thank you for the positive feedback!

    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed April 3, 2021

    I was able to do everything online. The process was pretty quick. Also, navigating their website was pretty simple to figure out. It was very straightforward.

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    LegalZoom
    Response from LegalZoom

    Hi Sarah, we're happy to hear that our services were easy to access and navigate and we appreciate the positive feedback. Please let us know if any other questions or concerns come up and we'll get you connected with someone who can help.

    Verified purchase

    Reviewed April 3, 2021

    I got my LLC with LegalZoom and did my own thing. Having an LLC is nice. It allowed me to get business bank accounts and business cards.

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    LegalZoom
    Response from LegalZoom

    Hi Alex, congratulations on making it official! Please let us know if there are any other questions or concerns that we can assist with.

    Verified purchase
    Staff

    Reviewed April 3, 2021

    The attorneys could have been a little more knowledgeable. I didn't get all the answers I wanted from them but that could have been through the questions I asked or how I worded things. I don't know how it works or how people are picked but it was like they just picked whoever. But that's the only issue I had. I went through a different company a long time ago when I started my first business and I noticed there's a big difference in the quality of LegalZoom. I liked that as well as the leather binder-like thing I got in the mail. It was nice and looked clean so I was a big fan of that. I like LegalZoom so far and I'm looking to shop there again very soon for this next business I'm working on.

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    LegalZoom
    Response from LegalZoom

    Hi Nikolas, we appreciate the positive feedback provided and we're glad that you seemed to enjoy our services. If there are any lingering questions you still need to be answered, please don't hesitate to reach back out to us and we'll get you the help you need.

    Verified purchase
    StaffRates

    Reviewed April 2, 2021

    I’m excited to get back with LegalZoom. As a real estate investor is comforting and know that I have a bunch of professional attorneys that have my back. When signing up with LegalZoom Harley was very knowledgeable and answered all my questions. I rate her a 12.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Katherine increased rating by 2 stars.
    Customer ServiceSales & MarketingRefunds & PayoutsStaff
    After a positive interaction with LegalZoom, Katherine increased their star rating on April 10, 2021.

    Updated review: April 10, 2021

    After writing multiple reviews the company got back in touch with me and refunded my money.

    Original Review: April 2, 2021

    I ordered my documents. I answered every question available. The questions did not allow for certain choices which made my document incorrect. Also, some forms showed up with characters on them that weren't part of the forms. I need to add other specifics, not on their questionnaire. When I reached out for help I received an email poorly written with misspellings.

    They only address my first problem. After multiple attempts, they have not rectified anything. They said they cannot refund my money because I downloaded the documents....but you can't see them if you don't download them. Ridiculous. Look at your county website first. The documents are easier to fill out than to use the Legal Zoom's site. They also stated that we had to take a parenting class because our state required it. Of course, they sold me a class. They were wrong only a county in my state required it (not my county). They refunded me money for my class, but if they don't know the laws how can I trust them to do my legal papers.

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    Verified purchase

    Reviewed April 2, 2021

    For someone who’s totally clueless, the LLC creation process with LegalZoom was fairly easy with the drop-down windows and choices and I would recommend them for that. If I was going on my own, I wouldn't know what to fill in and where.

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    LegalZoom
    Response from LegalZoom

    Hi Josh, we're glad to hear that you enjoyed using our service and we appreciate the positive feedback! Please don't hesitate to reach back out to us if there is any other assistance needed.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 2, 2021

    They took care of the legal stuff and I didn't have all the headache of having to be in town to meet with a lawyer. I did most of it online and it seemed to be an easy process. Also, it was pretty prompt and everything was in order when it came. The package was really put together good and I was well pleased.

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    LegalZoom
    Response from LegalZoom

    Hi Jimmy, we're glad that the process was easy on you and we appreciate the positive feedback! Please don't hesitate to reach back out to us if there is any other assistance needed.

    Verified purchase
    Customer Service

    Reviewed April 2, 2021

    LegalZoom is good especially for somebody who doesn’t know what he’s doing. I've called them many times to ask questions and you can consult with certain individuals. We haven't had to do all that but there are things that we can do. If people have questions, they can call LegalZoom.

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    LegalZoom
    Response from LegalZoom

    Hi David, we're glad we could help and we appreciate the positive feedback! Please don't hesitate to reach back out to us if there is any other assistance needed.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 2, 2021

    The reps could be a little more helpful with some of the questions and responding to emails. I had a couple questions and they said they'd get back to me in a couple days but no one has gotten back to me to this date.

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    LegalZoom
    Response from LegalZoom

    Hi Derwin, we hate to hear that there may still be some questions left unanswered. Please let us know if your questions or concerns are still ongoing and we'll get you connected with someone who can help.

    Verified purchase
    StaffEase of Use

    Reviewed April 1, 2021

    My experience with LegalZoom saved me countless hours of research and uncertainty! Not only was the online site SUPER user friendly, the representative that I spoke to was extremely helpful in walking me through the process. I highly recommend their services.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 1, 2021

    I called LegalZoom today to resolve a pending LLC report required for filing with state of California. Andrew ** answered my call and walked me through the process. He helped identify key required information and help me completed them. He was also very courteous and understanding that this is our first LLC filing. Thank you LegalZoom.

    Jack

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Staff

    Reviewed April 1, 2021

    The simplicity of dealing with LegalZoom is the greatest thing about them. I told their rep what I wanted, they put everything together, and they sent the package for me to have notarized.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase

    Reviewed April 1, 2021

    I did the licensing with LegalZoom and when I did the templates, it would have me upload it but if I wanted to change something, I had to go through all the questions again so that was annoying. I had to do it four times. Maybe there's a better way. But I’m happy with them so far. It could have been 10 days when I got the LLC after filling it out. I haven’t used LegalZoom so much but I can look and see what it offers and use it if I need it.

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    LegalZoom
    Response from LegalZoom

    We'd like to better serve you. Please share your contact information so we can look into this and resolve it with you. We'd like to see how we can make this right.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 1, 2021

    I called a representative one time and he was helpful but other than that, the process with LegalZoom was all online. It was as simple as I could make it.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase

    Reviewed April 1, 2021

    I got my LLC in less than two weeks and I’m very satisfied. Everybody I spoke to at LegalZoom was good.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 1, 2021

    Other pricing was expensive and LegalZoom came with a whole strategy. If I wanted to open up a business account, they informed me how to do that. It helped me expand my business. We got stuff done in a timely fashion and it was smooth and not stressful. They kept me informed every step of the way. Sometimes, it would be a long hold time but they would call you back when they're ready to speak to you.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 31, 2021

    If you're not sure how to go about starting up your own LLC LegalZoom is the absolute best way to go about it. They help you with everything you need and they make sure you're completely covered and taking care of. Excellent customer service for a wonderful company.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed March 31, 2021

    I just needed to access a document I prepared some 2 years ago with LegalZoom. The link originally sent had expired. Within minutes, I had access to the account through a customer service rep who walked me through finding the documents and I was able to print and use my document.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Staff

    Reviewed March 31, 2021

    Our Agent was Joshua, and I could not be more pleased with the service that I received. No matter what question I had she had the exact right answer for it. I highly recommend LegalZoom for anyone starting out on their own business!

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceRates

    Reviewed March 31, 2021

    LegalZoom is a great service. I know how to do the things that I need to do, but I don't know how to write a statement and the information. I'm not interested in dealing with that type of stuff either, so it's great that they handle it. About eight years ago, I bought a bar and I used LegalZoom to start there. I was on the phone 'cause I didn't know much about the process and somebody walked me through it. This is the second time I've used them. I just filled everything out online. I'd recommend them to anybody that asks. It's really easy.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed March 31, 2021

    LegalZoom sent me a notification about having a deadline to file something and I was a little confused. So, I emailed them. It took four business days for them to even get back to me so that was a little slow. But it turned out that it was an automatic notification. They had taken care of it and I didn't have to do anything at that point. Being my first time, I was a little nervous about missing something I was supposed to do because the email wasn't exactly clear as to what my instructions were. Then, when I went on the website, it didn't show anything. So, a little bit of a quicker response from customer service when you email them would have been nice. But everything else is good.

    There were a lot of delays but that was because I'm in Hawaii and the State of Hawaii sucks regarding being on time. So there was nothing LegalZoom could do. If they want future clients, they should give them average filing times from the state that they're filing in that they've noticed so that the end user has a little bit of a better expectation. It’s not LegalZoom's fault but it might be a nice feature to have. The LLC process was simple. I love the leather-bound book that we get that has the name written in gold. It's cool to see that as a business owner and have something tangible that means your business has started and that LegalZoom assembled all the documents. I appreciate that. So they shouldn’t lose that. It's worth its weight as far as the business owner goes.

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    LegalZoom
    Response from LegalZoom

    We'd like to better serve you. Please share your contact information so we can look into this and resolve it with you. We'd like to see how we can make this right.

    Verified purchase
    Customer ServicePrice

    Reviewed March 31, 2021

    I used the LLC and it was seamless, pretty easy, and self-explanatory. The assistance was very available, as easy as calling an 800 number. Since using LegalZoom, for the most part, I like not having to deal with the tedious paperwork to get my business established. It is a bit expensive, but I knew what I was getting into upfront.

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    LegalZoom
    Response from LegalZoom

    We'd like to better serve you. Please share your contact information so we can look into this and resolve it with you. We'd like to see how we can make this right.

    Verified purchase
    Staff

    Reviewed March 31, 2021

    They've been pretty helpful. They did everything all together. I didn't have to worry about doing it myself and they offered their own representation.

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    LegalZoom
    Response from LegalZoom

    We'd like to better serve you. Please share your contact information so we can look into this and resolve it with you. We'd like to see how we can make this right.

    Verified purchase
    Online & AppStaffBilling

    Reviewed March 31, 2021

    LegalZoom is the most convenient way to do the LLC and the trademark because this is my first time doing anything like that. Everything was right there on the website. It's been easy to keep track of everything, like the payments, stuff, and the documents too. That's pretty helpful. In the beginning, we talked with the accounting team and they were pretty good with helping us through the whole process.

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    LegalZoom
    Response from LegalZoom

    We'd like to better serve you. Please share your contact information so we can look into this and resolve it with you. We'd like to see how we can make this right.

    Verified purchase
    StaffRates

    Reviewed March 30, 2021

    All my experience with Legal Zoom has been professional, timely and very professional. I always have my legal questions answered and the legal professionals are there for me when I need them to be. I would always advise others to start their legal actions and interest to start here to see if it can all be done as professionally and affordably as possible. I know I will be returning to Legal Zoom in the future about any other legal issue I have before I consult anywhere else. They're the real deal.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Staff

    Reviewed March 30, 2021

    William from Legal Zoom assisted me. He was very kind, knowledgeable and handled my issues with great efficiency. More importantly, he answered all my questions very thoroughly. Legal Zoom has always provided me awesome service. I am very grateful for their services.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Staff

    Reviewed March 30, 2021

    The reps at Legal Zoom were very professional and informative. They made sure they understood exactly what I was concerned about and/or needed answered. They also made sure to clearly answer my questions and confirm that I completely understood. They also explained the steps that will follow and when I would know it has been completed.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed March 30, 2021

    A couple road bumps (which were my fault to be honest) but the customer service is very helpful. Although I never registered an LLC before using Legal Zoom I would use it again if I wanted to register a new one.

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    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

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    Tech

    Reviewed March 30, 2021

    I used LegalZoom's business formation to start my business and follow my documentation to get everything going. So far, they got all my February done and moved faster than what I thought it was gonna move. Now it’s like I gotta get up today phase. I want to make sure that I'm filing all the paperwork and that I had I done enough to get done. But I didn’t read any contracts and going back and forth with anybody yet. They've been doing a good job. I don’t have any complaints.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

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    Punctuality & Speed

    Reviewed March 30, 2021

    LegalZoom was quick in doing their part. I used them for an LLC and they make the process painless.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed March 30, 2021

    I'm setting up our LLC and I was able to do it all on my own online. The only time I spoke with someone was when I set up a one-on-one consultation after the fact for something else. With us being a small business and new business owners, not knowing the process or what was needed or what will be coming, LegalZoom helps. The peace of mind part of it is the best benefit of having that even though we're still paying for a monthly and we don't utilize it a whole lot and knowing that we have the option to reach out to someone to ask about legal questions or I do log on a couple times to create legal documents. It has an easy to follow draft. We don't have to worry about finding a lawyer to figure things out and pay out of pocket.

    Our business is located in Little Rock, Arkansas which is already a small town and there's only one lawyer that handles everything. I hadn't had a bad experience with her. However, it will be better, sometimes, if other people can think of other things or give you different type of advice. Having the option to be able to choose or to be able to speak with those alternate persons will be potentially helpful.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience.

    Verified purchase
    Contract & TermsCoverageTechPriceStaff

    Reviewed March 30, 2021

    When it comes to legal documents, I can go to LegalZoom and get a good idea of where I need to be at. It's affordable for me right now. I have peace of mind with my nondisclosure agreements. It made me feel like I'm getting some stuff done. I know how to move forward with the employee that I’m hiring, and they know how to move forward with them, too. They had most of the stuff done. They did the document, the contract, and things like that. All I had to do was just fill out my part, which was our names, who is it going to be covering, and what's it going to be covering. But everything else, legally, I had to do it myself. I would definitely recommend everyone to LegalZoom especially when you're a small business owner and you can't really afford a lot of the things with a small budget. You definitely have to have a system in place, and that is the system that I have right now.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase

    Reviewed March 30, 2021

    LegalZoom worked for me and people should come and try it. I've used them before and this time, I did another LLC filing. It was painless.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

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    Price

    Reviewed March 29, 2021

    Everything was fine with LegalZoom but I cancelled it. I just needed a form and it was too expensive per month for my needs.

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    LegalZoom
    Response from LegalZoom

    We'd like to better serve you. Please share your contact information so we can look into this and resolve it with you. We'd like to see how we can make this right.

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    Punctuality & Speed

    Reviewed March 29, 2021

    I spoke with other companies and I found that LegalZoom was easier to deal with and quicker coming up with information that I needed and to follow more or less the schedule that we were looking at in regard to starting our operation in Eastern Oregon.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    PricePunctuality & Speed

    Reviewed March 29, 2021

    I wanted to start up my own business and used LegalZoom. The timeframe was very fast. The expedited service was pretty cool. Also, the quality compared to the cost was great. It definitely made sense to me.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Staff

    Reviewed March 29, 2021

    Everything is going good with LegalZoom. My husband spoke with the young man who got us set up and he was nice, kind and very knowledgeable. He had a lot of information and resources that he offered. So that was great. I want to know though if I can get any of my EIN number or that information before I get the licenses and start purchasing products. They said it takes 30 days and it has passed.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase

    Reviewed March 29, 2021

    LegalZoom enabled me to start a company and it was a huge deal in the beginning. I did the forming an LLC and filing.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 28, 2021

    Jamaal did an awesome job answering my questions and making sure that I had the knowledge to make the best decision for my business. He understood my concerns, and took prompt action to address them, leading to a solution to the challenge I was facing. I’ve spoken with multiple agents, and while they are always pleasant, Jamaal went above and beyond to make sure my needs were met. Great job!

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase

    Reviewed March 28, 2021

    LegalZoom was nice and easy that they offered everything on the same spot. It made it a lot more convenient for me. I don't have to bounce around.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceEase of Use

    Reviewed March 28, 2021

    I tried LegalZoom and it didn't seem to be difficult to navigate through. I like the layout. Generally, it's a pretty good design. I suggest they go on public to list on the stock markets so I can buy some shares.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed March 28, 2021

    LegalZoom has what is called an agent on file and when you click it, it doesn’t show the total. If you read the small letters, they’re gonna charge you $259 after 30 days. So, I was not aware of that until after they charged it. But I disputed it so they gave my money back.

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    LegalZoom
    Response from LegalZoom

    We'd like to better serve you. Please share your contact information so we can look into this and resolve it with you. We'd like to see how we can make this right.

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 28, 2021

    I paid for an LLC and the process was perfect. The customer service was awesome, the way they guided me through everything. The interaction over the phone was an A-plus professional experience. LegalZoom is the best place to start at for anybody that's trying to start off a small business.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 28, 2021

    LegalZoom was great and fast. Everything was online. It was excellent. The benefit of doing business with LegalZoom is not going out to different locations. They really prepare everything for me. But it was a rough start, ‘cause I had to keep switching names. But the second one that I sent went through. They got me approved the same week. From there, I just gotta get back in contact with them and follow them up.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed March 27, 2021

    I like LegalZoom. It's good. I use it for everyone. It's the easiest way to set up an LLC, for sure. It's also worth the fee. The lady I talked to was great. She was super helpful, in and out pretty quick.

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    LegalZoom
    Response from LegalZoom

    We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process easy and that you encountered no issues.

    Verified purchase
    Staff

    Reviewed March 27, 2021

    The guy I initially spoke with walked me through everything that I did and did not need for my business. He was super helpful with getting me figured out and getting me set up with Legal Zoom. It was super easy. He did everything for me.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 27, 2021

    It's good to use them. It was really simple. I was able to do the process online. It was also easy getting help when I needed it. If I had issues, I was able to call customer service.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    PriceStaff

    Reviewed March 27, 2021

    Setting up the account with LegalZoom was very user-friendly. The questions were easy to answer. I really liked that there was like a little asterisk or a little exclamation mark there, and if you click on that, it gives you more information in case you're not sure. It's also a lot cheaper and quicker to set up your company. So, it saves time and it's efficient.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 27, 2021

    LegalZoom helped me open up an LLC and the service was fast. It was exactly what I wanted. They told me everything I needed to know. I could give them a call or email whenever in time of need so that was a benefit for me. As far as in my lane of what I was looking for to do, I highly recommend LegalZoom to anybody.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Staff

    Reviewed March 26, 2021

    Gaining access to docs prepared in 2012 to revise addresses etc. Had tried numerous times to get that accomplished without success. Richard immediately knew how to help me. Great experience. Mission accomplished.

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    LegalZoom
    Response from LegalZoom

    We are so glad to hear that you had a positive experience. We appreciate your kind words and are proud to have employees who go above and beyond to help our customers.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 25, 2021

    Joey was very helpful with everything that needed more attention on my part and he took the time to explain the legal terms. I was very happy with the entire experience and can't wait to have it signed by everybody so I can live happily ever after for many years!!!!

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    LegalZoom
    Response from LegalZoom

    This is amazing feedback and we're so happy to hear that Joey was able to get you taken care of. We will ensure Joey recognition he desereves.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 25, 2021

    Haley, the sales associate who handled my call was very professional, very kind, very efficient and fast answering all my questions. It was truly a great experience and I was very impressed with her service. Excellent!!!

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    LegalZoom
    Response from LegalZoom

    Hi Clara, thank you for taking the time to leave such positive feedback. We will ensure Haley is given recognition for her great work.

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    LegalZoom Company Information

    Company Name:
    LegalZoom
    Year Founded:
    1999
    Address:
    101 N Brand Blvd Fl 11
    City:
    Glendale
    State/Province:
    CA
    Postal Code:
    91203-2638
    Country:
    United States
    Website:
    www.legalzoom.com