Stauer Reviews

Back on Jan 26th 2014 I bought a Stauer TAC-7 watch from your company as a replacement for the Rolex Explorer II I had been wearing for the previous 30 years. It's now Oct 2018 and I still wear the Stauer TAC-7 as it is both GREAT looking and well made and for that I cannot say thank you enough. With this in mind I ordered a jewelry Item for my wife this past weekend and look forward to seeing her wear it.

I was reading a magazine and I saw a watch that attracted my attention. I stopped to purchase from Stauer Jewelry and I’ve been a member since 2007. Purchasing from them is easy, and I’m very satisfied with the service. I would recommend them.

Stauer Jewelry's prices looked good and I bought some stuff from them. The quality of the items that I got is mostly good and some of the items were fine, but some of the jewelry has turned out to be miniature and unbelievably small. They gotta put the size of the stuff or put something beside it so we can get a feel of the size. I bought a turquoise Catholic cross for 75 bucks and it turned out to be miniature compared to what was on the catalog picture. When I bought a couple of necklace and earring things for my wife, she laughed and asked if those were for a doll or for people.

I went with Stauer Jewelry due to the quality of their items. I've been shopping with them for several years and I've stuck with them. I bought watches to give as a gift and the quality of the items that I got is very good. I also bought mostly jewelry for myself and I like very much the items that I received. I ordered all my purchases online and that was very easy to do. By all means, people should use Stauer Jewelry.

My elderly father has been shopping with you for years. He is very generous and buys us what he feels is quality and beautiful pieces. How he describes each piece is almost word for word from the catalog. What we receive is very ordinary cheaply made costume jewelry. What bothers me the most is the constant phone calls from Stauer with CSRs that act very familiar to this elderly man. They "worry" about him and are there for him. I know this is true because he takes his calls on speaker phone. These reps are usually very concerned and sweet sounding women. I feel your company is behaving in a predatory manner. Preying on an elderly old man. I told the rep today, not to call my father unless he initiates an order or customer service request.

I am a horrible shopper. I admit it. But I keep trying. In May I ordered a necklace for my wife’s birthday in August, and she hated it. She also questioned my getting suckered into buying a membership. We contacted your customer service department to discuss the possibility of an exchange, given more than 30 days had passed. We were told to fill out the return/exchange form and send back the necklace, and we did. We received a refund and called regarding the exchange, and were told it would be processed. A few days later, we got a call and your representative said there were no exchanges after 30 days. Thanks for nothing, literally. GET YOUR STORIES STRAIGHT! Would have left zero stars if that was an option.

I had bought a lot from Stauer and I’ve been doing business with them for a long time. I'm very pleased with their customer service and pricing. The website is fine and it's fairly quick to buy something. I like their ease of use. They also do a lot of email marketing, which is easy for me to click on and see if there’s anything useful in their current sales. Their support staff is pretty quick about taking and placing orders and letting me get off the phone. Their sales team is good and they seem to know the products pretty well. When they don’t have something in stock, they make suggestions about other products that may be attractive or similar. I’m happy doing business with Stauer and I’d continue to buy from them.

Ordered three items Monday evening (18 September 2018) in two phone calls 30 minutes apart from one another. I was told I could not combine these into one order even though I had the previous shipping number. I was told that I needed to call customer service instead. Customer Service said that a second separate account was created for the third item and they could not refund the shipping of the second order. I do not consider this to be my mistake but yours. I referenced the first order information in my phone call.

I have attempted to buy numerous items online, my credit card billing address is different than my ship to address. Both addresses are on file with AMEX, I have bought from numerous companies using same addresses. Stauer refuses to ship my items as they say their system will not allow ship to different than bill to addresses. Please update your computer system to 2018 standards.

I bought a clock that went ahead hours, changed it for another one and this stopped most of the time; I no longer want your watches, request my money and they do not respond; It seems that I lost my watch and my money. The watches are of poor quality, do not buy!!!

Hopefully, customer service will rectify my problem. Our order was just a mess, but it eventually got done, although it involved some returns and some waiting. The reps were very nice, though, and they're all great people. Also, the quality of the jewelry that I got is okay and I like the product.

I ordered my wife a egg pendant from Stauer and actually I had ordered her 2 egg pendants a red one and a blue one. When both egg pendants arrived and she went to put them and she made the sure the chain was connected both times. The chain broke on the both pendants. She had to use another chain from 2 other necklaces in order to wear the Stauer egg pendants. What a shame. Nice pedants and the storage egg was nice for storing it and displaying but the chains that came with the egg pendants were defective. So when my wife called and spoke to customer service they wanted her to send the whole item back at your expense, and she only wanted them to send her 2 gold filled chains to replace the broken ones. Will not be buying from Stauer ever again.

The atomic titanium watch is a beautiful watch. I'm always looking at it as I love how light reflects off its face. It is so light being titanium that I hardly notice that I'm wearing it. A good investment! I've compared the watch to Seiko, and Citizen. The Stauer is a better watch.

I've been going to Stauer for at least 10 years and my experience has been very good. Initially, they had something that looked nice, and I bought some things for my wife. I was impressed by the Helenite, the jewelry that was based on the stones that were fabricated out of material that came from Mount St. Helens' eruption, and the price was right. Stauer has been very generous to offer discounts. I've gotten several watches from them, and mostly jewelry for my wife, my daughter, or her three girls. I've ordered sunglasses from them, too. They had the NASA sunglasses. I'm impressed with the quality and the price that I had to pay for them.

I would like to complement Andy, Ray and Angelina for their excellent customer service. I recently ordered a ring which arrived very tarnished. I called customer service and was immediately sent a new replacement ring even before I had returned the tarnished one. Then the replacement ring was lost in the mail, so I called again. By this time my return of the original ring had been received. So they offered to retrieve it from the return storage location, have it cleaned and re-send to me with 2 day shipping. I received it quickly and I'm very happy with it. Many thanks to Angelina, Andy and Ray for their outstanding support. They really went above and beyond!

I bought my husband watches from Stauer Jewelry. I talked with a representative. They've all been real helpful, pleasant and professional. Everything I've gotten from Stauer I've really enjoyed and the quality of it held up. They look as good today as the day I got it. I would recommend it.

I've been hooked on the style of the piece of jewelry that I selected from Stauer. I found more than I was looking for. I don't really need any more, but when I get a catalog, I'll look through it and I have a tendency to want to try something new that they've come out with. The most favorite piece that I've gotten from them was the green face watch that has a gold and a silver band on it. It was the latest piece that I ordered from them and bought for myself. You can't go wrong with Stauer.

I bought a watch from Stauer Jewelry two years ago. I liked their ad in one of my automobile magazines and the watch looked good. It was stainless steel and had the blue face. Purchasing it over the phone was easy. I also bought several more watches, and I was on the phone for 25 minutes with the most recent guy I talked to and we had a good time.

Now I have an issue, not with the product itself, because that has not arrived yet. I bought the Platinum Membership, $99. My initial contact with Stauer was to obtain information on a new order under consideration, and that I had a concern with the outrageous S/H charges. I was told with our Platinum membership, "You will NEVER have to pay S/H charges again, as long as you are a Platinum member," so I purchased the membership.

A particular item made me wanna look into Stauer Jewelry, but purchasing from them was a nightmare. The item I ordered came with the option of an additional item, but the order totally got screwed up. They said the item that I ordered got shipped but it didn't. Then they started shipping stuff but they never shipped the other item. Finally, they shipped the other item but they shipped it to the wrong address. Our order was just a mess, but it eventually got done, although it involved some returns and some waiting The reps were very nice, though, and they're all great people. Also, the quality of the jewelry that I got is okay and I like the product.

I like the ease of purchase and the selection of things at Stauer Jewelry. You just call in your order, give your card number, and it's done. A lot of stuff they have is very much one of a kind. You walk through the mall and you're looking at jewelry stores and see the same things over and over. But Stauer has a lot of things that are fairly rare, and you get a short opportunity to pick them up. Their reps are very professional and not pushy at all. They tell me what's available and then I make up my mind. So far, the most precious piece I got from Stauer was a bracelet. If someone sees something they like at Stauer, they should get it because chances are, it's not gonna match anything else that other people are wearing.

I ordered the Stauer ladies watch in black with gold trim and rhinestones. It’s listed at $395.00 in the book. I paid just under $100 as it was on a reduced promotional price. This was in June 2018. Today is Aug 6, 2018 which has been less than 2 months. It is not keeping the correct time. It is 6 minutes behind time. I’m very disappointed. Hopefully, customer service will rectify my problem. They close so early (6pm central time), I have not been able to get home in time to call Stauer before they close. I need a dependable watch as I am a school Principal and do not want to walk around all day toting my cell to have the exact time as I don’t allow students to use their cell phones during class time.

I just purchased a triple watch winder listed at $195. I was provided a discount code which gave me a 25 percent discount. Then you turn around and charge me $24.95 for shipping which means that in reality I saved a total of 0.05 cents. What a blatant ripoff. I’ll never purchase another item from you again. This is outright thievery. So thanks for nothing.

I have been a customer over the past three plus years. Everything has been A+ from initial ordering, delivery and follow through. That last comment is the reason I keep coming back and ordering more. As an MBA with over thirty five years in sales and marketing, I can affirm that the companies that last are the ones like Stauer. They follow up, and that what keeps me a loyal customer forever. You should serve as a business model for companies that want to last in this competitive environment.

Bought several watches from Stauer. The Blue Stone Chronograph is the worst. Hard to see everything except the dials. Programming is a nightmare. Will return the watch. The other watches from Stauer have been outstanding, good quality at a fair price but the Blue Stone is a lemon.

Watch band fell apart soon after using it - The band broke from the watch and Stauer stated I needed to pay $25 more for a warranty to have it fixed. It sits in a drawer drawing dust. Watch looks good, but without a band (which it needs a special type) it is useless and I shouldn't have to pay a warranty for a repair in workmanship.

I placed this order online but was unable to apply the $50 discount code, so I called the 800#. I was told to call back during regular hours which I promptly did. When I reached (so called) customer service I was told that there was "nothing that could be done" to apply the discount and that I should "place orders over the phone". I was then told that it may be too late to cancel the order and if that is the case, I should refuse the package when it arrives. In the meantime, my credit card will be charged and who knows how long it will take to remedy this?!? I have been a customer since 2007, but you may have lost me forever!

I have a Stauer watch. The moon hand has came off. I have been in touch with your London office Sittingbourne Kent but no reply. As they do not respond so if your watches go wrong do you throw them away.

My husband saw a jewelry set with a necklace, earring, and bracelet on Stauer Jewelry that he liked for me and called in the order then it came in regular. A representative called to see how we liked the purchase but my husband was at work so my husband called him back. The jewelry set came while I was away on a trip and my husband held on to it until Christmas before he gave it to me. That was the time I looked at it and I told him that I cannot wear it because it has to be gold. He keeps buying me jewelry but it's tarnishing. The set is now sitting in a closet and he ended up buying a gold ring with diamonds on it from another company. While he has a different taste for me, the set is also cheaply made. And I didn't like the design that he bought. It was just not for me but I would recommend Stauer to a friend.

I ordered a free ($25) amethyst necklace. I specifically asked the Stauer representative if the amethyst was natural or lab created. He checked and said it was natural. I received the necklace and it was definitely not natural, so I returned it. The refund policy on "free" items is zero credit which I did not know in advance. Stauer customer service would not acknowledge the problem and would not offer any refund. I am considering this a $25 lesson. I would urge anyone purchasing from Stauer to be careful and hesitant.

I ordered this "18K gold finished sterling silver" Aria necklace to wear to a wedding. I was shocked when it arrived, because the quality and condition of the article was so poor, it was worse than used, cheap, costume jewelry. It had only wisps of "gold" plating remaining over dark, tarnished, oxidized "sterling silver"(that also looked brassy and tarnished). It was constructed of some light, cheap metal that hardly resembled "gold", or "sterling silver". More like tarnished brass, I'd guess. Purchased after seeing an ad in the New York Times. "Quality"? "18K gold"? False advertising, or at least, misrepresentation. Unbelievable.

Stauer Jewelry has some very nice-looking stuff at competitive prices. My wife needed something for her birthday at that time. I ended up purchasing a number of pieces for her. The sales reps were very fine, very courteous, polite and knowledgeable. They were very nice people to talk to on the phone and the purchasing experience was very pleasant. They have a nice selection and they're changing stuff all the time.

Eagle Eyes Sunglasses - I have worn these glasses for a couple of years and recently ordered another pair. I have the gold colored sunglasses that fit over one's vision glasses. I have been enjoying them as I can see clearly inside or outside. The Stauer company has given me good service.

I'm 93 years old and I love to dress getup. I also love jewelry and I love Stauer Jewelry. It's very well-made. It's what I'd expect when I get it. I love their pearls. I love the gold and silver too. I also love the extra gift I get from them.

I have been associated with Stauer in purchasing their jewelry for a few years now. Their products are exemplary and I have always been more than satisfied with what I have purchased. Service department when the need arose to contact, were friendly and very accommodating. In essence, I enjoy their catalogs, their products and all and all the company itself.

I was buying my husband a Father's Day gift and a nice young lady Jenny, helped me and explained the Platinum savings for us wonderfully. My husband picked out the Stauer Titanium Atomic Watch and really liked it. I would advise anyone if they want quality jewelry at wonderful prices you cannot do any better than visiting Stauer.com website.

I ordered a lot of jewelry from Stauer before. Although I liked some of their designs and some of the jewelry are still holding together, I'm disappointed with their quality now. I bought a necklace and the first time I took it out of the box, the clasp that held the heart onto the chain broke. I didn't even get to wear it. Another time, I put on a bracelet that I bought, walked outside and didn't even get as far as the car and it fell off. I thought maybe I just didn't put it on right. But the clasp had actually come off. I told them I was unhappy during their most recent call. They had me talk to a product specialist that has the more expensive jewelry. They got into the thousands of dollars worth of jewelry which I'm sure wouldn't break.

I bought a pendant and a pair of the Eagle eyeglasses from Stauer Jewelry and the young lady was very nice. But the next thing I know, she signed me up for $99 club but I had not asked for that. I noticed it on one of my bills and I was annoyed and I meant to call her. My husband was the one that said he saw something. I didn't really want it but he bought it. But I wasn’t that pleased with the items that they sent. They didn’t seem to polish up the gold. Gold is supposed to polish and it turned like a brass. We tried to polish it but it didn’t. The only other time I purchased something was a quartz and in the picture, it says right on it “not actual size”. But when I got it, I was so disappointed. I wanted to throw it and it was very economical, so I really couldn’t complain that way. But I thought I can do far better at Ross-Simons.

The watch I got from Stauer is beyond what I expected for the price, and I would just on product alone highly recommend Stauer. However the measure of a great company doesn't end with quality products that's where it begins. How the company acts in an adverse situation is the real measure of a great company. With all that being said, when I received my watch (faster than I expected) it was defective, so I called customer service and talked to Cynthia, after describing the problem to her she without hesitation sent me out a replacement watch. (I received faster than expected.) "Under promise and over deliver with integrity" is the measure of a great company. Stauer is all that and more. I rate this company a 10+.

I received a beautiful timepiece from a very good customer of your company for Christmas of 2017. I owned it for less than 5 months and the second hand fell off. I proceeded to send said timepiece back for warranty as defined in the watch box itself. Sadly I sent it under my name. It was received at your business on 5/23/18 @ 10:18 am by a person whose last name was **. The paperwork inside has my name and phone number legibly written to whom the watch came from.

I first came across Stauer thru a online ad talking about fine jewelry & watches. Since, I like nice looking watches, I decided to order a watch for my collection. (I have over 30 watches in my collection) The service that I receive is top notch and I love the fact that they will email you a coupon (usually $50.00) to use against any order that you place. I'm a Stauer customer and I'm always looking for bargains & Stauer is the place.

To be honest, this watch looks similar to the $8-10 watches in Walmart - a little nicer looking, but much thicker! I never expected the watch to be so thick and heavy. I have been looking at Stauer watches for a while and considering one of your finer watches. I bought this inexpensive watch to see what Stauer was all about. Disappointed with the thickness but for $42 (let's face it, it doesn't cost $13 to mail it), I'll keep it. If I go ahead and buy one of your more expensive watches and don't like it, I will return it immediately.

My father recently purchased 2 necklaces and some earrings for me, I have repaired the green, white and gold necklace three times already, reglued the drop "diamond" earrings twice and the daisy necklace looks like a reject from the dollar store. Overpriced cheap crap. Won't be back.

Received my sunglasses today. From the picture I was expecting one pair to be lighter in shading than the other. Not so. They are both the same dark shade. The package insert speaks about a "proper" Stauer cleaning cloth. There is NO cleaning cloth enclosed! There IS a hard case enclosed. Only problem is that the sunglasses WILL NOT FIT in the case! As a result the case is USELESS! All things considered, I consider my shopping experience with Stauer to be a "one star" rating... and my last!

I purchased a bracelet for $150, and they claimed that my address didn't match my card. The amount was taken out of my account so this confused me. I spoke with my bank, and they confirmed that my current address does indeed match my card. When I spoke to Renee at Stauer customer service, the agent was curt, and they told me that I had to fax in my utility bill. This is silliness. If the agent was nicer perhaps I would have jumped through their hoops. But I don't have a fax machine here, and more importantly, I refuse to give my money to a company that is so unnecessarily rude.

I saw Stauer Jewelry in a magazine and I liked some of their items. I purchased various things like knives, watches and earrings. I’m not satisfied with some stuff, but returning them would be a waste of time and customer service wouldn’t pay attention to me.

I'm not happy with Stauer Jewelry. I bought a watch from them then I pretty blew face on it and the crystal popped off. I wanted to send it back and have it fixed, but they wouldn't do it. They had me talk to half a dozen different people, and then they decided because I didn’t buy any protection plan, it wasn’t gonna be covered. But I paid $195 for this stinking watch and it fell apart. They want you to buy the extra protection crap and if you don't buy it then they can't do anything for you. They also said that I have to buy a new watch. I told them I'll never buy anything from them again, but they keep sending me those fancy catalogs. Other than that purchase, the other jewelry I bought for the old lady has been okay and she was happy with it. I also bought another watch and it was all right.

I used to go to the doctor's with my husband all the time and we'd always look at magazines. And there would be something in there that brought my husband's attention and he said, "Here, look. You might like this." And it was something from Stauer. I have purchased necklaces, bracelets, earrings, rings, etc. I also do a lot of my Christmas shopping for my friends through them and I get something for myself quite often too. I love Stauer. In fact, I just received a backordered package today. I used to send checks and get my purchases through the mail and now, I look at the catalogs and if there's something that really catches my eye, I call the number and use my credit card. Their reps have been cooperative and offered me other things that might be a good deal at the time, and protection plan for some of the items that I have. Anyone who sees what I'm wearing tells me they like it and I tell them where to get it.

Got an opal ring for my wife for anniversary. It was flawed so I sent it back for a replacement. Waited a month and no ring. Tried several times to get some answers finally was told the ring was on back order and I would have to wait 6 months for a replacement. Demanded a refund instead. Pitiful return and replacement service. Cancelling my Stauer Platinum membership, if this is the way they treat Platinum members I feel bad for regular customers.

I saw a watch in a magazine which I decided to call and order. The lady was exceptional in assisting with my order, courteous, friendly and knowledgeable. Afterwards I decided to go online to see what else they offered. Established an account, placed an order. A few of the items ordered were not available; therefore I was notified immediately. I called in again and was assisted with perfection. Truly a GREAT online source to shop, I will be back.

I purchased something for myself from Stauer Jewelry but it's been a while since I've gotten anything from them. Nonetheless, my experience was very good. Their reps were always pleasant and accommodating. Stauer is great and I love their stuff. I had a few pieces that I wasn't very happy with, but they took them back. They never tried to talk me into keeping anything I didn't like and their return process was satisfactory. Sometimes it took longer than what I would have liked but I did get the money back.

I've ordered several items over the past few years and have been completely satisfied. My only reason for not providing 5 stars has to do with tracking of the products. I have had tracking for only 1 purchase out of the handful I have made. I've used the link to track my package for an exchange and it does not recognize my order number. I have to email to get the information. But please do not let my small hiccups prevent you for understanding how beautiful the products are. I bought a ring many years ago and it still sparkles and I have never lost a stone nor has the silver tarnished.

My father happened upon an advertisement for the La Curva Necklace and thought it would make a nice Christmas gift for the women in his family. He bought four of them, spending over $400 dollars. This necklace/bracelet has proven to be junk. None of the four of us has been able to wear it as a bracelet, since it does not hold its shape at all. They loosened and fell off our wrists several times the very night he gave them to us. My sister then attempted to wear it as a necklace, but found that it pulled the small hairs on her neck. Also, after wearing it only twice, the gold plating was beginning to wear off. We, of course, have not told my father about any of this, because we don't want him to know he wasted his money.

The LA curva necklace is not wearable. Does not stay where you put it, uncoils when you move. So only wearable if you plan on standing like a statue. Total waste of money! Cannot think of anything to use it for.

I was looking into jewelry providers for presents. And I liked Stauer's design and prices. I bought some rings and watches, and the overall purchase process has been easy. Stauer's sales members were very helpful and even if something wasn't exactly correct, they were very willing to fix it. I was happy with the experience. But then in order to be a preferred customer, I had to pay a membership fee, and other places don't charge a membership fee. It turned me off when I had to pay a membership to get a discount.

I have ordered several things from this company over the internet and phone this season. Person to person contact was very friendly, knowledgeable and extremely helpful. Over the internet, I ordered two items, which I received in good time and condition. When organizing my purchases for crossing the border, I realized I did not a have receipt for those two items. I emailed the company requesting a copy of the order. Within 24 hours the copy was in my possession along with a note thanking me for my patience. It was my mistake in mislaying the receipt. No fault of theirs. I have not in many, many years, received such prompt, courteous customer service. My hat goes off to this company and their very well trained staff. I will do business with them in the future and would recommend them to anyone.

I was looking for a birthday present five years ago and I came across Stauer Jewelry's ad on the newspaper. I've been a member with them for four or five years now. I make purchases from them a couple of times a year and they're pretty good. I've never had to return anything. So far, everything that I've ordered has been very good quality stuff.

I like Stauer's specials and the gift certificates that I give out to family members and friends. Also, I like Lisa and the staff that I've worked with. They change from time to time but I found them very good to work with. Their pricing on their postage is too high, though. 19 bucks seems a little much unless they have to insure it. And I can't buy more than one thing. It seems that for each thing that I buy, I have to pay the shipping and handling on it. So I would strongly recommend them to change their shipping and handling. But otherwise, the rest of their pricing is fair. I like their products, too. I've only had to send one back, but they were good to exchange it. They just bombard me with magazines. So, I hate to order too often because then I get two more magazines right behind it.

I've been affiliated with Stauer for a number of years. And I've purchased a number of special items that we liked. Stauer has been very good to work with and their jewelry seems to be a good quality.

I have been a Stauer customer on and off for years. Like with all companies you have to be careful and shop smart for deals. I am also a marketer so understand things like loss leaders, memberships and back end consumer costs. Stauer will often loss lead with a set of DiamondAura earrings. Now these are C5, and for the cost for something so brilliant you can't go wrong. The settings are so so, but you won't have a lot invested if you do suffer a loss. You can often get them dirt cheap on sale or a special, but those sales are made to bring you in, and close you one a more expensive and profitable item. Common practice, grocery stores will often sell salad dressing at a loss with hope you will buy expensive meat and produce.

Both my husband and I have purchased from Stauer for years. We both have accounts with Stauer. We both love their products, however, customer service policies are lacking good common sense. We returned some earrings from this order because my husband did not realize they also came with the necklace he ordered (and they were also missing a stone). He returned the items on an exchange form and clearly indicated the earrings were to be exchanged for a watch. Even adding his credit card information for the balance to be billed. Well, the earrings became a credit on the account and the exchange never went through.

I buy a lot of silver and gold jewelry. Because of this I can do an excellent comparative analysis of the shipping costs of various well known jewelry companies, including: Tiffany, David Yurman, Overstock, Amazon and National Geographic's Novica. Resultantly, I am floored, flabbergasted, annoyed, and shocked by the exorbitant shipping fees Stauer gets. In fact, I have completely quit ordering from the Stauer company. I like their fairly reasonably priced sterling silver jewelry, but this is all undone by their huge shipping costs. It cost over $20 to ship one small ring. That is ridiculous, and again, I have other companies with which to compare these costs.

I was interested in the ad of Stauer Jewelry in the National Geographic. I went with them and I've never had a bad experience with the representatives. All was good. If a friend is asking me about Stauer, I would tell them to look and see if they've got something they're looking for.

A few months ago I ordered the Metropolitan watch, shortly thereafter the leather strap buckle broke. I contacted customer service, and they were over the top helpful. They sent me a return label and a few weeks later I received a new watch. This is just the best customer service I have ever received.

Due to the thousands of snail mail solicitations I try to ensure I do not receive them by either reading the Privacy Policy (PP) or calling the seller and making sure they don’t “use” or “sell” my information. Prior to Christmas (12-16-17) I ordered from Stauer and received as advertised. On 3-12-2018 I received a Sweepstakes solicitation through the mail from Easy Rest Adjustable Sleep Systems and another from Publishers Clearing House on 3-15.

I'm a platinum member at Stauer Jewelry and my experience with them has been positive. At that time my mother was still alive, I had bought a gift for her and then found things that I liked for myself. I like watches and I wish they would make left-handed watches. In addition, their sales reps were friendly. But they didn't last long and I had to get used to a new one every few weeks. But other than that, they were helpful. Since my mother died, I have a couple of friends I buy jewelry for occasionally. And I buy things for myself as well.

Please call my husband, David **, at our home number ** or call our daughter, Josefina, at ** to discuss this matter. I ordered a ring for my husband in December. The charge for $123.95 was made to my credit card on 12/19/2017. The ring was too big, and he found another one in your catalogue that he preferred, so we ordered the new ring, and returned the first one by mail a few days after Christmas. We will call this the “first ring.” The cost for the second ring was $87.50, and it was billed to my credit card on 02/08/2018. We will call this the “second ring.” I confirmed with one of your customer service representatives that you had indeed received the returned first ring. I was told that a credit would be credited to my credit card promptly. I have still not received a credit to my credit card for the cost of the first ring. Please refund the $123.95 to my credit card immediately. It is now 03/14/2018. This is an unacceptable amount of time to wait for a refund.

We have been customers of Stauer for several years now and we are always completely satisfied with all of our purchases and the excellent customer service we receive. We highly recommend Stauer to everyone. Every item we have purchased has been of very excellent quality. Thank You Stauer!

Ordered a ring for wife. It was exactly what she wanted but then had a stone fall out of the setting. The ring was replaced without question and in short order. You really have to love the great people in Stauer's customer service group. Great job folks as you made my wife very happy with the replacement. We have dealt with Stauer for many years and have never been disappointed with the products and the services.

I like Stauer Jewelry's products and I've always had a good experience with the company. I pay for a platinum membership and I get really good prices. I'm in the Bay Area and there's a whole lot of jewelry companies around here but Stauer's prices cannot be beat. That’s where I go when I'm buying for three women friends and I would highly recommend them.

Stauer Jewelry has a nice line of stuff that my friends would be satisfied with. But there is one exception, the American flag pin. I like the pin but I didn't like the way you put it on your clothes. On the back, it was like a bobby pin that you have to weave through your jacket, as opposed to just pushing it through and securing it. Otherwise, my customer experience with Stauer has been good. The reps told me what was going on and were very nice and pleasant.

I like Stauer's jewelry and with them, I'm able to buy the jewelry. When I go into another jewelry store, I can't afford the same thing. I also like the way they do things. They listen to me and they seem to care about what I'm talking about. I bought a ring from Stauer last December but I lost the ring in a deli and I've been sick for days over it. I wish there was a way to get my ring back.

Worse customer service ever! Bought the Jimmy Stewart watch as a gift and it stopped working. A complete and total nightmare to get an answer from a very rude Agent named Angelina! Never ever again. Now I have to wait for a refund! Just please don't bother with this company.

I got a catalog from Stauer a long time ago and I noticed some nice sunglasses that they were selling at buy one get one free, which was a pretty good deal. I've purchased quite a few different sunglasses from them for myself and as gifts. I purchased over the phone with a representative using a credit card, and then I waited for my order to get in the mail. It worked out okay.

I love your products and have ordered many times, but I think your postage and handling costs are kind of high. I always read your sale emails, and I like the sales flyers in the postal mail. I like the selection of unique and interesting products.

I am a new customer of Stauer. So far I am very impressed by their quality and value. I phoned in an order and found their representative was very helpful and patient. They truly want to make their customers happy. There are also great deals and lots of coupons that help make purchases very affordable. I very pleased with Stauer!

I’ve been through Stauer Jewelry for about two or three years and have purchased rings and pendants from them. I’ve talked to their people over the phone and they’ve been courteous and able to answer my question. I will recommend them.

I saw a Stauer hybrid watch in an auto magazine and it looked attractive to me so I bought it. After that, I started getting their catalogs and that turned me on to all of their products. Now I own two of their rings, a leather bracelet and a watch. I gave one of my housemates a watch that I previously had and he has also been very happy with it. I told him that if the band goes out, I'll get him another one.

We buy from Stauer over the phone and we like everything we've purchased from them. Last Christmas, we had a knife in mind, the Damascus steel blade nose. It was a good deal except for the $20 shipping and handling, so we ended up not getting it. Then, my wife had a nice bracelet in mind that was $99.99, and they said we couldn't get the discount unless we spend $100. Of course with tax, we'd throw in over $100 but that didn’t matter. She couldn’t get the discount, so she didn’t buy it. That's a sneaky and deceiving way of doing things. Ignore Stauer.

The snowflake pendant I ordered turned out to be a pin. Also it looked white in the picture but it is actually silver and sparkly. An issue I have with Stauer in general is that you're not allowed to use more than one offer number. I like free shipping plus a discount.

A great watch for the money. It looks like the watch should cost much more. A very handsome watch and very well made. Very happy with this watch. Would definitely recommend the watch to a friend, this watch will definitely be my favorite...

Stauer Jewelry has spectacular offers where they send gift certificates to be used for future purchases. I primarily bought watches from them and they were very easy and satisfactory to deal with. The quality of their items, as well as the company itself, is great.

Paradise Pink Pendant and Membership Package for 1 year. Stauer has very beautiful jewelry and I have told several of my friends about it so they too can enjoy the beauty of there purchase, I also plan on purchasing more from them. Thank you for having the best of the best.

Stauer Jewelry is a good place to go. I bought a few things from them since I liked the looks of the pieces that I got. I talked to somebody over the phone to make my purchase and the wait time to get the products was three weeks, which was quite a bit. Nonetheless, I’d tell others to go for Stauer Jewelry.

I received order quickly; however Argento Byzantine silver necklace and bracelet set did not have the bright luxurious sliver as pictured on catalog ~ Both were... dull and looked like stainless steel. While waiting for my refund, I notice that I am getting extra "charitable request, insurance and other mail. Stauer sells your mailing address for SURE. They say not email... but mailing address, Staurer sells. They spelled my name wrong when order came in and added my husband's name to my order also... afterward getting extra mail with both my name spelled incorrectly and my husband's name too!!! I don't appreciate that Stauer!!!

Enjoy using Stauer catalog because of its many diverse items. For a gift, or for myself... I always find something. The sunglasses at 2 for one price was a huge bargain, and the glasses and frames were very high quality. They even help with glare at night. I have signs of macular degeneration and always wear sunglasses. These are perfect!

I called and waited 20 min. and no answer. Then went on web. My item was $49.00. It kept coming up $149.00. I went off but really wanted item. Called again with different number. After waiting 10 min. got nice lady. She knew I was steamed. I held my breath and gave order etc. Then for sending my 49.00 item at around 8 oz., she said it would be 13.00 additional dollars.

I ordered merchandise, part of which was on back order. Upon inquiring as to how soon the expected shipment would be, customer service advise within 24hrs, fully understanding the situation. Due to the attention given and understanding, I will continue to purchase quality merchandise, and customer service is fantastic if concerns arise. Keep up the great job! You understand customer service and have set the bar where others have yet to accomplish!

The first knife I bought from Stauer was the one with the gut hook on it, and I got two of those in the shelf up here. Then they started sending me catalogs every week and they gave me $50 certificates, which I’ve been using too. I purchase over the phone, and the experience has been okay. The reps were all great and they knew exactly what I wanted. All of them were really nice guys. I only had trouble with one knife and it might not have been theirs. The handle wasn’t done right and the metal was terrible so I called them and they sent me another one. They even told me to keep the old one. I’d recommend Stauer Jewelry. I got a neat display case here with knives, and I can bring people here to show them off.

I recently purchased a watch (Urban Blue) from Stauer. I accidentally lost the shipping info that was sent to me. I contacted the customer service number and they were great, in restoring my lost info and answered questions that I hadn't thought of. The product I received was better quality than I ever experienced. Trustworthy company!!!!

I’ve ordered two watches from this company and I am quite satisfied with them. They keep very accurate time, and the price couldn’t be beat. Two problems however. Their sales staff can be rather pushy in trying to sell you something you don’t want. Also, the leather bands that come with the watches are quite long, so I have to go out and buy another one for twenty plus dollars. They don’t offer smaller bands. Other than that, no complaints.

I have placed 2 orders of long overdue jewelry, watches and women's handbags with Stauer in November, 2017 and was really impressed with the high quality of the merchandise and the professionalism of their customer service representatives. I was extremely busy since then and finally found the time to place long overdue gift orders with Stauer. I dealt with 3 different representatives and with their expert, courteous and professional assistance placed 3 new orders today.

I really like the customer service I could at Stauer Jewelry Company. I really love the jewelry. I get compliments on it everywhere I go. My two daughters can't wait to see you when I get them for their birthdays, because they love their Christmas gifts. I got them from Stauer! It is extremely affordable hassle free and always satisfied! Thank you Sarah for your top-notch service!

I spoke with one of your customer representative today (20th Jan). I bought a Graves 33 model in 2008. I need to have the strap replaced and the month and date dials do not work. What a shock when I was told that you DO NOT do repairs and that these models are basically throwaways. Is this a way to run a business and try to increase revenue and sales, I don’t think so. Please provide a response which will address the situation and offer a way forward for resolution. I understand that the warranty is long gone but I also believe that Stauer’s integrity and reputation is at stake here. Time is of the essence… I then received a response from customer center... Not read: Watch repair or replacement for order ** which mean no one cares. An answer would be appreciated

Just got a knife in mail. Worst knife I have ever owned. It is so cheap, will not get a sharp edge, tried three stones. Will not cut paper! The sheaf is so bad, hardly leather, one step above cardboard. Will never buy from Stauer again, Pakistan, horrible product.

A screw pin came out of my High Noon watch. I called on 11-27-17 and spoke with Jonathon about sending a new pin to me. He said he would put in the order and have it sent. I waited....no one called me from Stauer with an update, so I called back on 12-12-17 and spoke with Chris. He had to check on the status of the order. He said they have to wait for the same watch be returned by another customer so they could take the pin out of a "used" watch and send it to me. So, I wait again... no call from Stauer giving me an update. So I call back again on 1-3-18 and spoke with Kathy. She said no pin has been sent. She actually did say she would give me a callback with an update. Again, NO call back. So I called again on 1-10-18 and spoke with Kathy again. She instructed me to send the watch back and Stauer will replace it. So I mailed it back that same day (1-10-18).

Total fake Damascus knife, scabbard does not work for knife and is a total failure in design, knife sharpening bevel is terrible and displays the knife is a total fake. Damascus engraving is totally fake. $80 with shipping for a describe $180 value is totally fake. Knife is worth about $20.

This is the second time I have ordered from Stauer, and both with negative results. Customer service personnel was rude, and very not informative. Offered no assistance. I had to call Yodel myself to find out that they cannot find the order, so it was cancelled. Then on this order, we was never informed that the watch was no longer available. They was prepaid, and only when I called from not receiving the watch did I find this out. Will never order from them again.

Karate Tanzanite Ring Size 10 - I am very pleased with the service and help I received in my transaction. Will definitely be returning to your store again. Thank you very much for all your help. I am very pleased with my ring I love it very much. And I will recommend you to all my friends and family.

The Stauer jewelry I saw in a magazine ad was an interesting piece and its price seemed reasonable. I looked it up, typed in the code and it came right up. I bought it as a gift. It was an Italian piece of gold without jewels in it. It was intertwined and it got thick towards the base at the neck and then thinner at the top. I had a fine purchasing experience. It was very quick and showed up within a week. It was an add-on and it went exactly the way I like it to go on that type of shop. It was an impulse buy but I was happy.

My late, GREAT father used to say that the bitterness of poor quality remains long after the sweetness of low price is forgotten and that is true but for one exception and that's Stauer which I literally stumbled across last month ordering a 200.00 watch for 30.00 and getting a catalog for 60.00 off 100.00 purchase which I used immediately purchasing the unique looking 1930 with a mostly solid brushed alum face and was offered the Platinum membership for 100.00 allowing 30% of that order along with 60.00 off the marked down from 300.00 to 100.00 watch, which I accepted readily. They, just about gave me platinum status and what a way to make a great 1st & 2nd impression.

Will never order again so you may stop sending catalogs. Sorry I ever started with this company.

I’ve gotten a lot of gifts from my husband that came from Stauer Jewelry. And I’ve always been very pleased with them. With Stauer, you know what you’re getting from them. The DiamondAura are lab diamonds, but they’re beautiful. And the prices are very good. I bought a lot of things for myself. I ordered over the internet, which was too easy that it was dangerous. I also bought gifts. And there was a tanzanite bracelet I had to send back because the clasp had a little piece missing from it. It’s like one of the safety features, and I haven’t received a replacement yet. But they said it would be two to four weeks, which is really fast for an exchange. And they’re very reliable, too.

Being now retired military, I have through the years had everything from military issue watches to the high end Japanese and even Swiss movement watches. My favorite as far as durability, accuracy and reliability was a Stauer watch which as I recall I got for Christmas in 2006. Well this past Summer doing some mild whitewater kayaking, my band broke and the watch was lost (it is probably still ticking somewhere).

I ordered a necklace from them on December 4th. On the first page, it showed the grand total as $62, but after I clicked submit, the order changed to $220. A pain in the butt, but I did call them the following day and they updated the order to reflect the original dollar amount. The lady on the phone was really nice and she said that my item was on backorder and asked if that is still ok and I said it's fine. Anyways, I checked the order a couple times and it would still say "backorder". The lady on the phone suggested only a couple days maximum on the backorder, but this ended up not to be the case. I finally checked the order again today on December 19th and the order was cancelled! But they NEVER bothered to tell me that they were cancelling the order!!

The first pieces my husband bought me was a Helenite necklace and earring set. At first I was delighted with it but after a couple of wearings the gold finish began to wear off. This morning I decided to wear a Pink Champagne set that I had only worn twice before and I noticed that the finish was worn off the earring backs and the clasp on the necklace. I have quite a few Stauer pieces and I'm happy with all the silver ones but I wouldn't recommend anything with a gold finish.

Ordered product on December 4, 2017 with a delivery date of December 12, 2017. Currently have not received the item. The primary delivery method was UPS, Stauer switched to USPS mid delivery for unknown reason. No explanation was provided for the switch or the delay.

I have purchased a number of watches from Stauer over the past ten years. My last was a blue faced diver's watch which has become my favorite of all! Prior to this purchase my daily wear watch was my long loved Rolex Submariner. I bought the diver's watch for the days I would be doing lots of "hands on" work with tools (I am a general contractor) and didn't want to risk damaging the Rolex. After a few days with the Stauer dive watch the Rolex was retired. My new Stauer watch keeps perfect time, has the same weighty quality feel, and similar high visibility that I have come to expect from a quality product. The ONLY thing that could make this watch better would be to add tritium markers. Were that to be done by Stauer this watch would be the finest addition to any man's collection he could have! Wonderful products, outstanding prices, and quality that is some of the best I have ever experienced! Thank you Stauer.

I ordered a ring from this Company and was pressured into taking a membership which would cover the cost for my purchase $108.95. In fact, it did not cover because the ring which has a small defect and was seen in Stein Mart for $19.99 is not anywhere near what the Company values the merchandise at. The same ring was reduced a few days later for substantially less. I called the Company to try to work out something which would replace the item for something without a defect and something I would like.

There have been so many different things over the years that I've bought from Stauer Jewelry and I've been satisfied. It's always fun to look and see what they've got. They send out these old pamphlets and other things that contain new products and some of the old products. I know one or two watches that don't run well but the latest watch I got seems to be doing quite well. It keeps time and it's good-looking. They're advertising well and I would continue to buy things that I like in the future.

I just placed an order minutes ago. I entered the uecweb code & it showed the sale prices but when I submitted it the full price showed up. If I'm not getting the sale price for uecweb, please cancel the order.

I saw an ad in the papers for one of Stauer Jewelry’s products. I talked with them and saw their products online, and they looked very good. I've also read many of the reviews and satisfied customers, and that helped to make a decision. I spoke with a representative there and they stood behind their products. I tried it and I'm very impressed with the watch. I also purchased a pair of Flyboy Sunglasses. Now I'm looking to purchase more, like binoculars and some jewelry for my wife, and maybe a couple of other things in time for Christmas. Purchasing was very easy and quick, and the reps were informative. They informed me of discounts that I wasn't aware of and of the warranty.

Received 2 fifty dollar, and one sixty dollar coupons in the mail last week. Sounds great right? HAH! They can't be use with any of the discounted prices on your merchandise, so you either pay the discount price, or deduct 50/60 dollar coupon from the full original price. Just another marketing ploy to scam customers, (and I'm supposedly a "platinum" customer}, into buying whatever at your set price. Your "discounts" are phony, and your "coupons"? are just a shill to have us get on you site and look. Shoddy, very shoddy!! Have you no shame?!!

Stauer has good products. Their prices are reasonable. However, like other companies they advertise 'free' products to the consumer with the caveat that you have to pay for shipping and handling, etc., which can run from $20 and up. To me free is FREE. NO costs whatsoever.

I ordered a black pearl ring from Stauer Jewelry. It’s from Jerusalem and it’s supposed to be black, but it doesn’t look like quite black. I’ve been looking at it several times at several catalogs for a long time and I like it, so I bit the bullet and ordered it. They said it was going to take a while before it comes because there was such a demand for it, but I ended up getting it much sooner than they thought, which was nice. I love the ring and it was worth my purchase. The process went totally smooth and everything went well. It was a good experience and I would do it again.

I have ordered 2 or 3 watches from Stauer and none have lasted very long. Either one of hands quit moving or it stopped on analog but the other function worked. They look good but I just havent had any luck with them. Either they are cheaply made or my experience is rare.

This bracelet broke after only a few times wearing it as the magnet fell out that held it closed. It was replaced and the same thing happened a second time. I was told it cannot be replaced again and I don't want to pay to repair it. Poor quality!

Have purchased several items over the years and as a rule have been pleased with the quality and value of the items. My wife just informed me that the Sterling Silver Chain that they sent last year with the Emerald necklace and earring set was not what was described in the ad. Was not a rope design, has only been worn a half dozen times and turned completely black! Told me not to order anymore.

I find Stauer products to be of good to excellent quality. I especially love their DiamondAura jewellery - the stones sparkle just like real diamonds at a fraction of the cost. The website is easy to navigate. I received an email stating that I had an outstanding credit, which had slipped my mind, so appreciated the reminder and used this credit on my last order. The item I ordered was also on sale, so I feel I got a real bargain and am looking forward to receiving my silver bracelet. Thank you, Stauer for the free Norton guarantee - it gives one confidence in your company and products.

I love all of the Stauer jewelry and watches. I am a flight attendant and I wore the blue muse watch to work and I always get a lot of compliments on that watch. A passenger asked me about the watch and I told him the name of your company and I gave him the site. He said his wife would love that watch. And I told him that she will probably love all of the jewelry and watches at Stauer. He thought I had gotten the watch somewhere in Europe. What a wonderful compliment. I buy from your company all of the time. I love your products.

I don't know if Stauer is a thief or just bad customer service. I have order many items from Stauer and have been very satisfied with their merchandise. I ordered a necklace through Eliana **, and on same call we decided the price would be cheaper if ordered a different way so she cancelled the first order and reordered. Received a double shipment and tried several times to make stauer understand but they still charged me shipping on my return for their mistake ($27.95). Notified Citicard and they refunded the disputed amount. Can’t stauer do better than this???

Stauer is a reputable company that sells quality jewelry. To assist their customers they assign individual representatives to help the customer understand what they are buying. For me this is helpful because I do not own very many pieces of high-quality jewelry. These people attend training classes and know their merchandise. I have been working with Mady ** for 2 1/2 years. He is an unbelievably helpful person. I have unique tastes. Also unfortunately I have a number of constraints that I am required to work within. Mady is very helpful and is full of good ideas.

I was looking through my Birds and Blooms magazine and noticed the ad for the jade and opal necklace and thought it would be a great birthday present for my aunt. The representative was very nice and explained the offer to me and when she asked if I would like the bracelet and earrings to match I said no. Then she made me a better deal on the necklace and I purchased $200 worth of coupons to use toward future purchases and some other pluses so I went for it. I always have someone who needs a birthday gift or Christmas present.

I purchased a watch and within two years it does not work. I will never purchase another watch from this company. A ten dollar Walmart watch is cheaper and will probably last longer. The customer service folks were kind and tried to assist... "company policy." If this is an example of quality from your company y'all can keep the jewelry as well.

I just bought a sterling silver Byzantine necklace with 18K gold overlay for $99. I was also talked into purchasing a premium membership for $49 with the promise of 4 redeemable $50 coupons at any time. I received a much smaller looking necklace that weighs and feels like plastic. It looks like plastic and is something I would never wear. I received the coupon membership just prior to receiving the necklace. When I saw that the coupons were time sensitive I immediately cancelled my membership. I am now returning the necklace. I will keep you up to date on whether I get good customer service or not. I doubt very much that the necklace has any silver in it at all. I got better jewelry in Mexico on the street corner.

I recently purchased a Watch from Stauer. Once I received it I discovered that I was having difficulty with it staying on Pacific time. It is a titanium style. After following my directions several times I was unable to get the Watch to stay on correct Pacific time. I sent it in for service with very little information to go on and within 10 to 12 days it was return back to me working perfectly with no questions, no hick ups, no problems. Sometimes you send something to a company and you may not see it for seven months. This is returned promptly and in perfect working order. The customer service goes a long way. I will continue to patronize Stauer for many years to come and would recommend them to most anybody who would ask.

My husband joined the preferred shopper group and received coupons. He had already purchased a lot of jewelry from them. The findings (spacer beads) tarnish at different rates. The knotted string necklaces break. The clasps tarnish. I learned to string my own jewelry largely because I had all this nice jewelry that was looking pretty shabby. I love the styles and the service is good, but a year or two later the jewelry is broken or unwearable due to tarnish. Aquamarine set - string broke twice. Will cut it apart and restring it this weekend. Clasps badly tarnished. White turquoise - spacers tarnished unevenly. Tigers eye set - tarnish.

I found this website by seeing it advertised in a magazine. I had placed 4 orders in one month! The jewelry is beautiful. The website to order is easy and simple.. I love the really nice boxes they come in. I feel like a kid in a candy store. I'll keep ordering in the future.

I bought a Stauer MAGNIFICAT II TIMEPIECE (Order # **). When it arrived, it looked nice. However problems began almost immediately. First the leather started peeling off the band where the buckle hand comes through the band hole. That should not happen with decent quality leather. Next the gold metal finish started to tarnish significantly. You can see a dramatic difference between the bright gold color of the buckle and the tarnished gold of the watch itself. I tried cleaning and polishing with a high grade polishing cloth that I use on my higher end watches, but that had no impact.

First I sent a email and it never seemed to go through. My husband's watch that I got a couple of weeks ago is really nice and he was so excited and surprised. It is losing about 5 minutes every 2 days. He really likes his time to be correct. Also the stem is very hard to pull out and is afraid it will break. I hope we can do something about these problems. Thank you.

My experience has been excellent. Both the jewelry, your interest the consumer, and excited each time I receive a new catalog. Keep up the excellent work, the craftsmanship, and everything is top of line for which I am very appreciative! I thank you!

I have been a platinum member of Stauer for the past 3 years. I continue and renew my membership because I have had nothing but good things to tell people and am impressed with the quality and selection of what Stauer has to offer! Recently, I purchased a necklace and matching bracelet that I have had my eyes on for some time now. I have not yet received it as I just ordered it yesterday. But am very excited about receiving it. It is sterling silver and a cheaper version of the gold set. Byzantine is what it's called. I would and have referred friends to this company and I will continue to do my jewelry shopping with them! I recommend Stauer to anyone who wants good quality and good prices for their jewelry pieces! I am excited and waiting by my mailbox for my goodies!

I had ordered my husband a watch. He loved it. Yesterday I ordered a solid sterling silver bracelet omg it's amazing. I've been to other jewelry sites they are nowhere near the quality and price of the other places. I will be ordering from them again. I've told all my friends and family and they have ordered from them as well. KUDOS to their company.

My experiences, of which I have had many over the past 10 years, have been excellent. The products are unique, and different, and nice. Great customer service, always. I recommend this company very highly.

Watch looks good, I have worn it about 6 or 7 times in one day. Checking with my cell phone and resetting it 4 times in one day to the right time. Does not keep accurate time. Cell phone is always with me, but I love wearing a watch but having to check it against my cell phone. Not Good.

When I tried to order the Chrysocolla pendant which was advertised as free, and customer pays shipping only: I typed in the Code and the price showed as $39 + Shipping for a total of over $50. Misleading advertising as far as I'm concerned. I do not want to do business with deceivers.

For the past two years I have purchased three different wrist watches from Stauer and have been very please with their products. My latest purchase was a Stauer Versailles wrist watch which is excellent looking and runs like a Rolex. I have already received quite a few of the first two Stauer watches and I know I will with this third watch. I am very happy with their products and service.

I have ordered many items from Stauer for my wife and I. I have never been disappointed with anything I've purchased. Their prices are great and the quality is excellent. I introduced Stauer to my son and he too has had a great experience.

Received watch but it did not keep correct time. Returned watch & called customer service and talked to, Rene, who is the best customer service person have talked to in a long time! She got right onto this & my brother had a great birthday and loved his watch. A big THANK YOU to Rene for doing this to make his #76 the best ever. Have been Stauer's customers for several years and have enjoyed all we have bought!!!

My recent experience with Stauer was wonderful. I spoke with Claude in management. I wanted to exchange a bracelet that I had received a duplicate of for a pair of earrings. Everything went smoothly and in three days I had the earrings in my possession. Thanks again!!

Last night I bought a necklace from Stauer.com. Its price was written $49 and shipment will $12 but after all transactions done I saw they took $78.95 from my card. They charged $59 instead of $49 and $19.95 instead of $12. Right after that I tried to cancel the order over email but they replied me for call 1888-333-2012. After 7 attempts I able to reach them. I talked with their representative Joel. He is telling me the item already shipped. They will not fix the price and also they will charge the shipping fees if I return it. Guys I just caught with the scam website Stauer.com but don't want to see anybody get in trouble like me.

I had purchased the Holy Land ring and necklace set for my wife earlier in the year, but we had ordered the ring much too large, and I took it to a local "jeweler" for resizing. After sitting for two weeks with no word, not even an estimate of cost (as they promised), I called to find out what the problem was. They informed that they had sent the ring "out" for the work to be done, and that it would cost $50.00. I was incensed at the whole thing and told them I would come get the ring to take elsewhere. In the meantime, I called Stauer customer service to see if THEY had any ideas. Whoever I spoke with on this date, (6/20/17), was a great help in solving my problem with the "Holy Land ring" that was too large.

My copy clearly shows I was charged $129 for a watch, was given a $52.90 discount, charged $19.95 for shipping, for a grand total of $96.05. The receipt in the package shows I was charged $89 for the watch, $19.95 for shipping, for a total of $108.95. You over-charged me $12.90! Actually, my membership price should have been $116.10, not $129. Instead of reducing my original price for the watch to the membership price of $116.10 (a difference of $12.90), you ADDED an additional $12.90. I'm very suspicious of websites that do not automatically offer you the option of printing off the receipt & that won't email a receipt, either. There's something wrong with that! Unfortunately, I purchased a membership for Stauer, but I'm sorry now. I won't be doing that again. Some of your prices are appealing & your jewelry is attractive, but not enough to allow you to pencil whip me.

This company has class! I didn't have any problems with them. But I ordered a product that was backordered and I had many questions. The customer service representative was more than helpful. She went above and beyond the call of duty to find information for me. It was her willingness to help and her kindness and understanding that really made the company stand out to me. There are many perks to doing business with this company with many $50 discounts without minimums. They are a very generous company.

Buying from Stauer is always a great experience whether online or on the phone. I know I will receive quality products when I order from Stauer. My sunglasses and binoculars have perfect clarity. My wife's jewelry is beautiful, and I am proud of my watches. Customer service is very friendly and helpful. Their specials are unbeatable and they do a lot of specials. I always enjoy looking through the latest catalog when it arrives in the mail.

Bought an atomic watch from Stauer over 5 years ago and had an issue. They did not have to do anything as I was out of warranty, but they went above and beyond to help me out. I had the same issue with a watch I bought from Skagen, they did nothing. Fantastic service Stauer!!!

National Geographic has the Stauer Jewelry ad from time to time with pretty much some very nice higher quality jewelry being advertised on full-page ads. The jewelry really connects with me. I like emeralds, rubies and strong color. My first order had to do with an emerald ring and it’s very large. I’m a very active person and I only wear it when I know I’m not going to be out and about with my horses. I wear it for special occasions and I really do like it. I would have liked to be able to buy half-sizes. I know they only come in whole sizes and the large ring, being a little loose, would often get in trouble.

Stauer Jewelry was offering a free set of pearls. So I ordered the free set of pearls and three more sets. I just got hooked on it. I purchased them online and it was very easy to navigate the website. Their sales reps were very courteous. My experience was great. Everything seems to be geared toward the consumer and they seem to have it set up for the consumer.

My wife doesn't wear jewelry that much, but the Stauer Jewelry necklace and earrings combo in the green stone made out of Mt. Helenite ash would look good on her and was very reasonably priced. I purchased it over the phone and the salesperson answered my questions and did not push me. Also, it was not noisy in the background, as one would expect from a large call center. However, I do get vexed by the constant emails from them about more thing. Other than that, the detail which described what it was selling and the close-up pictures gave me a high degree of comfort. I wasn’t confronted with a surprise when it was delivered. I did not get an impression that it was oversold with the Stauer materials that I got, and the delivery time was efficient.

I was looking through a magazine and saw Stauer Jewelry’s advertisement for some amethyst jewelry. I love purple and it was so ridiculously inexpensive. So I thought to give this a shot. I placed the order and when they came, they were beautiful. I got the whole deal, the necklace, the bracelet, and earrings. It was a pretty good deal. Then they contacted us about becoming a member and they were giving me so many coupons. My husband and I saw a few things that my sons would like for Christmas. So we went ahead and took advantage of this and got knives for the boys. I couldn't have been more pleased with the purchasing process. I called on the phone and they were extremely pleasant and very helpful. It has been effortless and easy to deal with them.