Stauer Reviews

I have ordered 2 or 3 watches from Stauer and none have lasted very long. Either one of hands quit moving or it stopped on analog but the other function worked. They look good but I just havent had any luck with them. Either they are cheaply made or my experience is rare.

This bracelet broke after only a few times wearing it as the magnet fell out that held it closed. It was replaced and the same thing happened a second time. I was told it cannot be replaced again and I don't want to pay to repair it. Poor quality!

Have purchased several items over the years and as a rule have been pleased with the quality and value of the items. My wife just informed me that the Sterling Silver Chain that they sent last year with the Emerald necklace and earring set was not what was described in the ad. Was not a rope design, has only been worn a half dozen times and turned completely black! Told me not to order anymore.

I find Stauer products to be of good to excellent quality. I especially love their DiamondAura jewellery - the stones sparkle just like real diamonds at a fraction of the cost. The website is easy to navigate. I received an email stating that I had an outstanding credit, which had slipped my mind, so appreciated the reminder and used this credit on my last order. The item I ordered was also on sale, so I feel I got a real bargain and am looking forward to receiving my silver bracelet. Thank you, Stauer for the free Norton guarantee - it gives one confidence in your company and products.

I love all of the Stauer jewelry and watches. I am a flight attendant and I wore the blue muse watch to work and I always get a lot of compliments on that watch. A passenger asked me about the watch and I told him the name of your company and I gave him the site. He said his wife would love that watch. And I told him that she will probably love all of the jewelry and watches at Stauer. He thought I had gotten the watch somewhere in Europe. What a wonderful compliment. I buy from your company all of the time. I love your products.

I don't know if Stauer is a thief or just bad customer service. I have order many items from Stauer and have been very satisfied with their merchandise. I ordered a necklace through Eliana **, and on same call we decided the price would be cheaper if ordered a different way so she cancelled the first order and reordered. Received a double shipment and tried several times to make stauer understand but they still charged me shipping on my return for their mistake ($27.95). Notified Citicard and they refunded the disputed amount. Can’t stauer do better than this???

Stauer is a reputable company that sells quality jewelry. To assist their customers they assign individual representatives to help the customer understand what they are buying. For me this is helpful because I do not own very many pieces of high-quality jewelry. These people attend training classes and know their merchandise. I have been working with Mady ** for 2 1/2 years. He is an unbelievably helpful person. I have unique tastes. Also unfortunately I have a number of constraints that I am required to work within. Mady is very helpful and is full of good ideas.

I was looking through my Birds and Blooms magazine and noticed the ad for the jade and opal necklace and thought it would be a great birthday present for my aunt. The representative was very nice and explained the offer to me and when she asked if I would like the bracelet and earrings to match I said no. Then she made me a better deal on the necklace and I purchased $200 worth of coupons to use toward future purchases and some other pluses so I went for it. I always have someone who needs a birthday gift or Christmas present.

I purchased a watch and within two years it does not work. I will never purchase another watch from this company. A ten dollar Walmart watch is cheaper and will probably last longer. The customer service folks were kind and tried to assist... "company policy." If this is an example of quality from your company y'all can keep the jewelry as well.

I just bought a sterling silver Byzantine necklace with 18K gold overlay for $99. I was also talked into purchasing a premium membership for $49 with the promise of 4 redeemable $50 coupons at any time. I received a much smaller looking necklace that weighs and feels like plastic. It looks like plastic and is something I would never wear. I received the coupon membership just prior to receiving the necklace. When I saw that the coupons were time sensitive I immediately cancelled my membership. I am now returning the necklace. I will keep you up to date on whether I get good customer service or not. I doubt very much that the necklace has any silver in it at all. I got better jewelry in Mexico on the street corner.

I recently purchased a Watch from Stauer. Once I received it I discovered that I was having difficulty with it staying on Pacific time. It is a titanium style. After following my directions several times I was unable to get the Watch to stay on correct Pacific time. I sent it in for service with very little information to go on and within 10 to 12 days it was return back to me working perfectly with no questions, no hick ups, no problems. Sometimes you send something to a company and you may not see it for seven months. This is returned promptly and in perfect working order. The customer service goes a long way. I will continue to patronize Stauer for many years to come and would recommend them to most anybody who would ask.

My husband joined the preferred shopper group and received coupons. He had already purchased a lot of jewelry from them. The findings (spacer beads) tarnish at different rates. The knotted string necklaces break. The clasps tarnish. I learned to string my own jewelry largely because I had all this nice jewelry that was looking pretty shabby. I love the styles and the service is good, but a year or two later the jewelry is broken or unwearable due to tarnish. Aquamarine set - string broke twice. Will cut it apart and restring it this weekend. Clasps badly tarnished. White turquoise - spacers tarnished unevenly. Tigers eye set - tarnish.

I found this website by seeing it advertised in a magazine. I had placed 4 orders in one month! The jewelry is beautiful. The website to order is easy and simple.. I love the really nice boxes they come in. I feel like a kid in a candy store. I'll keep ordering in the future.

I bought a Stauer MAGNIFICAT II TIMEPIECE (Order # **). When it arrived, it looked nice. However problems began almost immediately. First the leather started peeling off the band where the buckle hand comes through the band hole. That should not happen with decent quality leather. Next the gold metal finish started to tarnish significantly. You can see a dramatic difference between the bright gold color of the buckle and the tarnished gold of the watch itself. I tried cleaning and polishing with a high grade polishing cloth that I use on my higher end watches, but that had no impact.

First I sent a email and it never seemed to go through. My husband's watch that I got a couple of weeks ago is really nice and he was so excited and surprised. It is losing about 5 minutes every 2 days. He really likes his time to be correct. Also the stem is very hard to pull out and is afraid it will break. I hope we can do something about these problems. Thank you.

My experience has been excellent. Both the jewelry, your interest the consumer, and excited each time I receive a new catalog. Keep up the excellent work, the craftsmanship, and everything is top of line for which I am very appreciative! I thank you!

I have been a platinum member of Stauer for the past 3 years. I continue and renew my membership because I have had nothing but good things to tell people and am impressed with the quality and selection of what Stauer has to offer! Recently, I purchased a necklace and matching bracelet that I have had my eyes on for some time now. I have not yet received it as I just ordered it yesterday. But am very excited about receiving it. It is sterling silver and a cheaper version of the gold set. Byzantine is what it's called. I would and have referred friends to this company and I will continue to do my jewelry shopping with them! I recommend Stauer to anyone who wants good quality and good prices for their jewelry pieces! I am excited and waiting by my mailbox for my goodies!

I had ordered my husband a watch. He loved it. Yesterday I ordered a solid sterling silver bracelet omg it's amazing. I've been to other jewelry sites they are nowhere near the quality and price of the other places. I will be ordering from them again. I've told all my friends and family and they have ordered from them as well. KUDOS to their company.

My experiences, of which I have had many over the past 10 years, have been excellent. The products are unique, and different, and nice. Great customer service, always. I recommend this company very highly.

Watch looks good, I have worn it about 6 or 7 times in one day. Checking with my cell phone and resetting it 4 times in one day to the right time. Does not keep accurate time. Cell phone is always with me, but I love wearing a watch but having to check it against my cell phone. Not Good.

When I tried to order the Chrysocolla pendant which was advertised as free, and customer pays shipping only: I typed in the Code and the price showed as $39 + Shipping for a total of over $50. Misleading advertising as far as I'm concerned. I do not want to do business with deceivers.

For the past two years I have purchased three different wrist watches from Stauer and have been very please with their products. My latest purchase was a Stauer Versailles wrist watch which is excellent looking and runs like a Rolex. I have already received quite a few of the first two Stauer watches and I know I will with this third watch. I am very happy with their products and service.

I have ordered many items from Stauer for my wife and I. I have never been disappointed with anything I've purchased. Their prices are great and the quality is excellent. I introduced Stauer to my son and he too has had a great experience.

Received watch but it did not keep correct time. Returned watch & called customer service and talked to, Rene, who is the best customer service person have talked to in a long time! She got right onto this & my brother had a great birthday and loved his watch. A big THANK YOU to Rene for doing this to make his #76 the best ever. Have been Stauer's customers for several years and have enjoyed all we have bought!!!

My recent experience with Stauer was wonderful. I spoke with Claude in management. I wanted to exchange a bracelet that I had received a duplicate of for a pair of earrings. Everything went smoothly and in three days I had the earrings in my possession. Thanks again!!

Last night I bought a necklace from Stauer.com. Its price was written $49 and shipment will $12 but after all transactions done I saw they took $78.95 from my card. They charged $59 instead of $49 and $19.95 instead of $12. Right after that I tried to cancel the order over email but they replied me for call 1888-333-2012. After 7 attempts I able to reach them. I talked with their representative Joel. He is telling me the item already shipped. They will not fix the price and also they will charge the shipping fees if I return it. Guys I just caught with the scam website Stauer.com but don't want to see anybody get in trouble like me.

I had purchased the Holy Land ring and necklace set for my wife earlier in the year, but we had ordered the ring much too large, and I took it to a local "jeweler" for resizing. After sitting for two weeks with no word, not even an estimate of cost (as they promised), I called to find out what the problem was. They informed that they had sent the ring "out" for the work to be done, and that it would cost $50.00. I was incensed at the whole thing and told them I would come get the ring to take elsewhere. In the meantime, I called Stauer customer service to see if THEY had any ideas. Whoever I spoke with on this date, (6/20/17), was a great help in solving my problem with the "Holy Land ring" that was too large.

My copy clearly shows I was charged $129 for a watch, was given a $52.90 discount, charged $19.95 for shipping, for a grand total of $96.05. The receipt in the package shows I was charged $89 for the watch, $19.95 for shipping, for a total of $108.95. You over-charged me $12.90! Actually, my membership price should have been $116.10, not $129. Instead of reducing my original price for the watch to the membership price of $116.10 (a difference of $12.90), you ADDED an additional $12.90. I'm very suspicious of websites that do not automatically offer you the option of printing off the receipt & that won't email a receipt, either. There's something wrong with that! Unfortunately, I purchased a membership for Stauer, but I'm sorry now. I won't be doing that again. Some of your prices are appealing & your jewelry is attractive, but not enough to allow you to pencil whip me.

This company has class! I didn't have any problems with them. But I ordered a product that was backordered and I had many questions. The customer service representative was more than helpful. She went above and beyond the call of duty to find information for me. It was her willingness to help and her kindness and understanding that really made the company stand out to me. There are many perks to doing business with this company with many $50 discounts without minimums. They are a very generous company.

Buying from Stauer is always a great experience whether online or on the phone. I know I will receive quality products when I order from Stauer. My sunglasses and binoculars have perfect clarity. My wife's jewelry is beautiful, and I am proud of my watches. Customer service is very friendly and helpful. Their specials are unbeatable and they do a lot of specials. I always enjoy looking through the latest catalog when it arrives in the mail.

Bought an atomic watch from Stauer over 5 years ago and had an issue. They did not have to do anything as I was out of warranty, but they went above and beyond to help me out. I had the same issue with a watch I bought from Skagen, they did nothing. Fantastic service Stauer!!!

National Geographic has the Stauer Jewelry ad from time to time with pretty much some very nice higher quality jewelry being advertised on full-page ads. The jewelry really connects with me. I like emeralds, rubies and strong color. My first order had to do with an emerald ring and it’s very large. I’m a very active person and I only wear it when I know I’m not going to be out and about with my horses. I wear it for special occasions and I really do like it. I would have liked to be able to buy half-sizes. I know they only come in whole sizes and the large ring, being a little loose, would often get in trouble.

Stauer Jewelry was offering a free set of pearls. So I ordered the free set of pearls and three more sets. I just got hooked on it. I purchased them online and it was very easy to navigate the website. Their sales reps were very courteous. My experience was great. Everything seems to be geared toward the consumer and they seem to have it set up for the consumer.

My wife doesn't wear jewelry that much, but the Stauer Jewelry necklace and earrings combo in the green stone made out of Mt. Helenite ash would look good on her and was very reasonably priced. I purchased it over the phone and the salesperson answered my questions and did not push me. Also, it was not noisy in the background, as one would expect from a large call center. However, I do get vexed by the constant emails from them about more thing. Other than that, the detail which described what it was selling and the close-up pictures gave me a high degree of comfort. I wasn’t confronted with a surprise when it was delivered. I did not get an impression that it was oversold with the Stauer materials that I got, and the delivery time was efficient.

I was looking through a magazine and saw Stauer Jewelry’s advertisement for some amethyst jewelry. I love purple and it was so ridiculously inexpensive. So I thought to give this a shot. I placed the order and when they came, they were beautiful. I got the whole deal, the necklace, the bracelet, and earrings. It was a pretty good deal. Then they contacted us about becoming a member and they were giving me so many coupons. My husband and I saw a few things that my sons would like for Christmas. So we went ahead and took advantage of this and got knives for the boys. I couldn't have been more pleased with the purchasing process. I called on the phone and they were extremely pleasant and very helpful. It has been effortless and easy to deal with them.

Not serrated, looks nothing like the pic in catalog or a real sharks tooth. Not bothering to return because it is gift for ten year old godson who won't know any better. Looks like it was carved out of a piece of stone. Won't be ordering from Stauer again

I just received my purchased Stauer Excursion Dive watch and sunglasses. The watch is awesome!! The Flyboy sunglasses are just the thing I need to drive with. Excellent optics!!! The watch is elegant and stylish. Nice products from Stauer. I highly recommend Stauer for any special gift ideas or for that special "got to have it" item. Thanks Stauer. You've made a new client.

I'm very pleased with Stauer and have had very excellent experience with them. I’ve made several purchases with Stauer Jewelry, both for myself and as gifts. I’ve bought four watches from them over time and I will purchase three pieces of jewelry. I place my orders through phone. I give them the information, like the catalog number and so forth. Then I receive the tracking number in my email. I once had a problem with one watch that I sent back and they didn’t replace. I had to pay to have it replaced and I was sorry about that. Other than that, I don’t have problems with them and I would highly recommend them.

I call to order. The shipping charges were more than I have ever been charged. When I asked why my answer was ("You don't have to order"). This was not a professional explanation of a reasonable question. Is this the way you treat a new customer??? Wanted to get nice sunglasses for my husband. He has cancer. A Father's day gift. So disappointed with this company or maybe it was the person I talk to. They need to learn how to talk to customers. Unhappy maybe customer.

As with other some other watch companies offering watch cases that are so large they would take up your whole wrist, Stauer has a different approach. I find that most men's Stauer timepieces have such small diameter cases that they should rather be considered to be a woman's watch. I for one am a senior citizen and my eyesight is not the best. I purchased a few watches and sent them back only to be disappointed with the fact that I'd need a magnifying glass to read the date or day of week! I think Stauer should take this into consideration and offer watches with cases in the 45 to 48 mm range and not the usual 38 to 41 range most of them come in.

I have been very glad for most of the things that I have received from Stauer. I got the whole nine yards of all of the tanzanite jewelry and I love it. I also got the dragonfly earrings and pendant, and I like that too. The only problem I had was I had to send back the emerald and opal necklace. The picture said one thing and what I got was a completely different thing. The color of the “emerald” was so dark that it looked like it was dark jade. It was very strange looking. It was from the regular catalog and not from the concierge catalog but I didn't reorder it after that.

I like vintage or older watches so I decided to get one from Stauer Jewelry. There's a lot of beautiful watches that I liked from the catalog. I decided to become a platinum member. They have given me discounts and the service is good. They're very helpful, especially Savannah, and now it's Mary. Everybody helps me even though my personal rep is not available. I'm addicted and I don't want to go to the malls anymore. I'm purchasing for gifts for my children, compadres, and friends.

I got watches and jewelries from Stauer and I love my experience. I also like their pricing and features. I purchase through the catalog, online, and over the phone, and all three is pretty simple. I called once because I wasn't able to purchase online and they were very polite and answered all my questions. It's been a wonderful experience and I have recommended them. Keep up the good work.

Everyone I have spoken to at Stauer Jewelry has been extremely nice and extremely friendly. They were very informative and my experience has been very good. My husband and I recently ordered a watch for my son for his birthday in August. I really enjoyed dealing with them. My first purchase from them was a watch for myself. Then they kept on sending me catalogs and it's always appetizing. My husband also got me two bracelets. All the products I've received from them are very beautiful and of good quality. Moreover, their delivery is very fast. I received my order in three or four days.

I bought a watch for my husband from Stauer online. They claim to have very high-quality watches at reasonable prices. Instead, I feel like we bought junk. My husband has several watches, from inexpensive to higher-quality, so he does not wear this watch every day, maybe once a month or so. He takes very good care of it and is not involved in any physical activity at work that would damage the watch. It fell apart in two years after light wear. A piece of the band fell completely off near the face of the watch, allowing a pin to also fall out. Seems like a piece of junk. His cheap watches have held up better than this. I would not recommend them if you want quality merchandise.

Stauer Jewelry sends me a catalog of their products and, in looking at their watches, I consider the size of the watch face because I don't like a big watch. I like a more conventional watch. I call them up and look online, and I check the watch out. Stauer has been pretty decent and they’ve been okay. I send back a watch if I don't like it and they'll send me what I ordered or at least something that looks like what I ordered from the catalog.

I have bought three watches from Stauer, and every one of them lasted about two years, and then quit working. When I contact Stauer, I find that they don't repair their products, but they will give you a fifty dollar credit on another new watch. A Timex is cheaper, does the same job, and last a lot longer!

I was looking into a catalog in the mail and I liked what I saw so I decided to look into jewelry providers. The prices at Stauer Jewelry seemed good so I chose them. The purchasing process was easy and I was able to navigate their website to find what I was looking for. Moreover, I was very impressed with their rep, Theresa, because she doesn't push you to buy things. She would tell you what could be on sale and she is well-versed in what's available. However, once I say "no", that's it. She is a very good representative of the company. I purchased some watches for my grandson and jewelry sets for myself. The quality of the item was excellent. I also liked their personal service with Theresa and the good variety of items they have.

I saw Stauer Jewelry in Smithsonian Magazine a couple of years ago. They were advertising a beautiful watch for $30 and I was curious. I’m a watch kind of guy and I called them just to see if it was legitimate and that’s the first watch I bought from them. Since that time, I’ve bought about nine watches. Their purchasing process is really very easy every time. The only down part is that the things they advertise are sometimes out of stock and I have to wait many weeks for it to finally be delivered. But dealing with their reps was always really good. They’re very pleasant. However, they have a premier membership plan and they always try very hard to get me to join that. I was trying to convince them that I’m not going to do that but they push really hard. Other than that, the service has always been really good. I’ve obviously come back multiple times and I have recommended them to people who are into the watch that I wear.

We don't buy a lot of jewelry but we liked the stuff that we saw at Stauer Jewelry. As soon as we made our first purchase, a lady named Carleen was assigned to be our sales rep. Everything since then has been wonderful because we call her up and she expedites everything and gets us the best prices. Also, ordering has been very easy because Carleen does all the leg work. The sales members we've worked with are personable. They're interested in us as people. It's a friendship as much as it is a business relationship. We've purchased a number of items over the last couple of years including rings, earrings and necklaces as personal items and people need to be aware that the items are smaller than they look at the ads.

I’ve been a regular customer of Stauer and have been buying jewelry for myself. I prefer buying on the internet because I don’t go to the store much. I like their price and the convenience in the stuff that I wanted. I bought a couple of marble cars and I also got a couple of watches but I sent them back because I didn’t like them and the return process is very easy. Stauer is a good company and it’s been around a long time. I’m satisfied with them.

I have dealt with Stauer on several occasions. Their products, service and customer service have always been outstanding. I would recommend them to anyone anytime. The shipping time is always prompt, the products are high quality, the folks you deal with on the phone are always courteous, friendly and professional. A First Class Company.

I purchased a watch, described as a timepiece, which was a beautiful representation of a classic piece from the 20s/30s. It ran "OK" for four months, then bellied up. It was a huge hassle sending back to Stauer, so I brought it to a local watch repair/jewelry shop. It was determined to be totally worthless, not worth it repair charges. This is truly unfortunate because it was a beautiful piece. Sorry to say, I won't be purchasing from Stauer again. Basically, it's too good to be true, save your time and effort.

I have found out my rings are fake that I bought through Stauer. They're only worth two dollars and I paid like 200 dollars between both rings. I wish I could have my money back. It's been like 7 years ago one ring and the other ring is three years ago. Don't buy. Warning they're a scam.

I had picked a Stauer watch out of a magazine and my wife purchased it as a gift. I was very pleased with the watch and all the features it had. I have to admit I work a physical job and put the watch through some hard days. It was not a very expensive watch but after six months one of the pins fell off that would set some of the digital features on the watch. Not expecting much I sent Stauer an email and explained the issue. They sent me a return label and wanted me to mail it back. I was very surprised, I sent back the watch with the hope it could be repaired. They sent me a brand new watch! This has never happened to me. I was shocked that a company would do this for a customer. I thanked them and told them they had made me a customer for life. I can not say enough about this company and I will be ordering from Stauer often and with complete confidence!

I've purchased seven items including necklaces, rings and earrings from Stauer Jewelry but I'm not really satisfied with the last few ones that I ordered. First is that there was a little crack on my necklace and it looked like it had been glued back. Then, when I see something in the book that I like, I order it but it comes back with a different color. I ordered that twice because I thought I had made a mistake only to find out that what was in the book and what I ordered was the same thing but it didn't look like it.

I like the jewelry from Stauer Jewelry and I've purchased from them watches, necklaces and jewelry sets. Their customer service was excellent. They've been good, very informative, courteous and helpful. One lady even helped me find the necklace that I've been looking for a long time. Stauer Jewelry is a great company that has good products and great people. I'm very satisfied and have recommended them to other people.

I am very pleased with my most recent purchase from Stauer, as well as their attention in assisting me with an item I thought may have been broken. I had purchased an automatic watch that requires winding rather than a battery. While I had read the directions, and understood that it was an automatic watch, I didn't realize that anything beyond the initial winding would be called for, especially if the watch isn't worn every day. My initial week to ten day period of wearing the watch was punctuated with one or two day periods of not winding it, as I have a number of watches. As it is the movement of the watch while being worn that keep it wound, it slowed and eventually stopped. I returned it for a replacement, which of course did the same thing.

I remain extremely impressed with the first Stauer timepiece purchased by me several years ago. Beside its distinctively great looks, I was awed by the feel of the quality built into the watch as I worked its bezel and set the complications. I knew instantly that this was not any ordinary watch, and that I had found no ordinary watch company. Since then, I have purchased a number of Stauer's watches and have been equally awed by each one. The quality of each of its products at such amazingly affordable prices makes Stauer the greatest value in watches and jewelry that I am aware of. Great going Stauer!!! Thanks for making this 'Blue Collared guy' feel like a 'Blue-Blooded multi-millionaire' every time I step out! Keep up the great work!

I needed presents for my wife and tried to give Stauer Jewelry a chance. Most of the purchases have been online, and their website is very good. I'm pleased with my experience and so I keep buying from them.

I have bought at least 2 Stauer watches. Both stopped working after a few years, and they were not abused. Will you replace the newer one. It has the # 20409 on the back. It seems to keep the date ok, but "hands" part of the watch does not work. I want you to replace it.

I just called to get instructions on my new watch. Instead of getting what I asked for, I was subjected to a "boiler room" attempt to get me to sign up for numerous additional items. When I asked the person to stop with that nonsense and just get me the information requested, he wanted to argue with me and continue his sales pitch. He then put me on hold for at least 15 minutes and then was disconnected. I use to think that Stauer was a reputable company, now I wonder. PS: I never got the information on my new watch. Please have someone contact me.

Stauer Jewelry is where I received a ring and some earrings. They were very nice and I had a good experience with them. Their prices were very nice for the quality of the things that I was looking at.

My Stauer Jewelry experience was great. I'm happy with the company. I have ordered something from a magazine and got it and I got material from Stauer. I had great interaction with their sales reps, too.

Nothing but applaud for Stauer Jewelry. I've seen their ad in the National Rifleman and ordered some stuff out of curiosity. They had one of the specials where you only pay $24.95 shipping and you get the item free. That was how I got involved with them and I joined the VIP club. From then on, I was sold because I got excellent customer systems and help. I've had five years’ worth of purchases from them.

My husband feels the hunting knife he ordered was the finest knife he, as a collector and user of many knives, has ever held in his hand, and used!! He ordered 3 more as gifts!! The Bonus Binoculars are of high quality as well. A fabulous FREE Bonus! Being shipped to me now is a gorgeous Opal ring I am anxiously awaiting!! It was not until I placed the order for the ring, which was offered at an excellent reduced price, as well as using my $50.00 Free coupon, that I realized I got a Free Bonus of a pair of fine looking sunglasses, AND a lovely bracelet!! When placing my orders over the phone I found the Customer Service person most pleasant and efficient. My orders have come to me in a most timely manner as well. I look forward to more quality offers from this grand company, Stauer!! Sincerely, A most pleased forever customer!

I was looking for desirables and there were things that I wanted at Stauer Jewelry. Amazon has cheaper merchandise but it's the promotions that Stauer has that ring the bells in my heart. Our purchasing experience went really well, especially after we had a history of ordering. The representatives that I've had have all been good but we have had a more exciting sales history with the most recent one. I've enjoyed the experience, I'm happy with it and we will reorder from them.

I'm very pleased with how I was treated at Stauer Jewelry. I got the premium plan and paid $99 for a year of a subscription per se, which included some $50 certificates and others with the package. I love the catalogs and the products but I had not been able to afford most of the items and I don't think I'll be able to spend the amount of money that would be required to use the certificates and the email specials. When I ordered two Celtic crosses with a bead chain for myself and my son who's in the service, I called them and asked the serviceman who assisted me if there's an automatic renewal and withdrawal without my permission. He said no and that they won't renew it without my permission. He also said it's free of charge if I wish to not have an additional year and that they were going to give me this one Celtic cross as a gift for buying into the $99 of premium plan.

I recently purchased the Metropolitan Watch. I am pleased with the watch and would buy another watch but I have a suggestion. Put a quality band on the other watches you sell. The buckle on the band has come off three times.

I had been meaning to try Stauer Jewelry for quite a while and finally got around to it. Everything went well but I had a little bit of problem having a different billing address than a delivery address which was why I ended up phoning and dealing with somebody on the phone rather than strictly placing the order online. Yhe billing address is in Canada and the shipping address was in the US. Anybody spending the winter in Florida wouldn't want it shipped to Canada from Florida. In our particular case, our mailing address is in Florida but we're actually in Panama.It's fairly common the first time that I deal with companies online and so do our neighbors who order from the States that goes through a mailing address in Florida and then it comes by air to Panama. Other than that, I'm happy with them.

My Stauer experience. Three years ago I purchased a Stauer "Corso" model watch, very accurate, great appearance, and highly dependable. When it needed repairs, I bundled it up and sent it back with a simple request for service. In less than two weeks I got my watch back working to (as usual) perfection! The repair cost was more than reasonable. I highly recommend Stauer. Accuracy, dependability, appearance, affordability...5 stars!

My girlfriend and I like the products offered at Stauer Jewelry. The price was great and the quality is top-grade item. Also, they've got beautifully-styled, designed stuff. If I have a need in the future, Stauer Jewelry is definitely where I'm going.

I got a hunting knife from Stauer Jewelry that looked very well-made and had a very good price. The purchase was quick, smooth, and professional. We got it done and they delivered what they said, when they said they would. Additionally, I ended up joining their little club for a year, and they sent me some coupons and I got a couple of other purchases coming up before my coupons expires.

The experience with Stauer on the whole was good. I saw on the internet that they had inexpensive and nice-looking walking sticks on sale. I'm a senior citizen and I walk with a cane now so I purchased four of them. One of them had the head of a rabbit. My cousin collects canes as a hobby and he's got everything else. I bought one and gave it to him as a present. For Christmas I saw that Stauer had Christmas tree brooch on sale for $12.25. I have a pretty strict budget and normally don't buy anything for my cousins and we don't exchange presents. But this past Christmas, I purchased seven of those brooches and gave it to my cousins. They loved it and wore it on their coat for the holidays.

I see Stauer all the time in the magazines that I read. I liked one of their watches and its price so I filled something out to purchase, sent them in and it was done. The watch is okay and it runs all the time.

After numerous attempts I can't get the watch set to EST. I have followed the direction, got Month and day, then that's it. It will reset to 1200 then when it tries to reset it's anywhere from an hour to an hour half away from actual time. Help me. It looks like a great time piece.

I love jewelry and have a lot of it. I liked what I saw at Stauer Jewelry so I tried it out. The prices were good and I love the stories. They’ve really done a lot of traveling to try to find the best stuff. I like the selection that they have and I have so many nice things from them like rings, necklaces, and earrings, and I'm very happy. I have a pink tourmaline ring and a Pamirite ring that I thought was going to be pinker. I also ordered a pink morganite ring but it was too light. I wanted pinker color so I sent that back. I have a pink pearl necklace which is really pretty. I bought earrings that go with it too. I also got a Stauer watch in rose gold. Aside from those, I love getting advice from the lady there and she helped me try to figure out what to get.

I needed to get my wife something for an occasion so I bought something from Stauer. It was nice and since then, I bought several other things. However, it hasn't been all that great lately. I bought a ring that was too small. Stauer was supposed to send me a receipt and I was going to send it back for them to replace with the right size. Then about two weeks ago, I got an email that said they had sent me a new ring, but it hasn't showed up. I also still haven't got the receipt to send the other one back with.

I received a ad in TIME and then went to STAUER site on internet where I found great deals and EXCELLENT PRICES. When I received the merchandise it was EXCELLENT merchandise for the price. I would recommend them to others and am going to purchase again from them in the future. I have a wish list and gifts to buy. You have one very satisfied customer.

We tried Stauer a couple of years ago and I liked the company and everything about it. We had some success about their product. Then we ordered some gold jewelry. It was shipped in but it was not gold, it was yellow. My girlfriend was unhappy so I sent it back. They re-sent it but it just wasn't good so we re-sent it back. We got our money back but we're unhappy. I thought I'm not gonna order from them anymore so I quit. But I got literature all of the time and then Valentine’s Day was coming so I thought I'd give it another try. We just got the product and my girlfriend was happy with it.

I saw Stauer Jewelry on The American Legion Magazine and I was in the market for a watch for myself. They had one at the right price at the right time so I haven't looked at any other. I then made a phone call and gave them my credit card number, then they sent me the watch. It's a very easy process. I had a very good interaction with the very good sales member I spoke to. In fact, I have bought six more watches since the first one. They're of good quality and they keep great time. I was very pleased with every transaction I've had, that's why I've recommended them.

So disappointing! My son was going to give this to his girlfriend and it is an embarrassment! Feels and looks like plastic. So tiny in size too. The description is completely false. There is no way this is regularly $195. I will question buying something from you again.

I liked the jewelry that was advertised by Stauer. It was a good deal and I was looking for that particular type of jewelry. It was very easy to purchase from them and my interactions with their sales rep have been very helpful. I'd recommend them to somebody else.

Very helpful and monstro professional. All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude. Make it simple, but significant.

Having received many lovely gifts from Stauer, I knew Stauer is a high quality jewelry company when I called to place an order last month. But I had the truly great experience of talking with a representative who offered the Platinum Membership to me, which I quickly accepted and am now enjoying all the benefits of much lower costs when ordering gifts for family and friends!

I've been a Stauer customer since 2014 and have purchased lots of jewelry from them. However that has come to a grinding halt with the experience I've had with that company that begun on 2/3/17. On that date, I ordered a ring and a necklace using the online option (which I've always used). In checking my bank account, like I always do with every online purchase I make with any company, I noticed that 2 preauthorizations for the amount of my order had been deducted from my bank account. I called Stauer right away and was first told that a preauthorization only verified my bank account and that there was only one preauth. on my order and that no money had been deducted from my account and wouldn't be until my order had been shipped and a point of sale appeared on my account.

We've had a couple of real failures with Stauer. The finish wore off on one gold watch and another one failed to keep time. Also, they should stop charging Canadians so much for shipping. But their sales team was very good.

Giant white shark tooth pendant and chain - It was a no-hassle shopping experience. Every step was clear and easy to understand. Having this site recommended by Norton with their shopping guarantee gave me that much more confidence that I would receive my merchandise without problem.

Just want to comment on the Gold Leaf Stauer Day Date Watch I recently bought. This watch is very accurate and it is a Rolex look alike! I wear it 24/7 except when I take a shower/bath. I own a Rolex and proud that my Stauer watch resembles the look of it. Its craftsmanship is exquisite and I am truly proud to wear it to meetings, parties and everywhere I go. For its value and quality nothing else can come close. To say the least, I highly recommend this product. Good buy and excellent choice for gifts too.

Placed order on the 12th of December. Was contacted on the 19th and told that a processing error had occurred and I needed to fix it. Why they waited so long to notify me was beyond comprehension but I complied and expressed the urgency for the products to arrive before Christmas. They assured me that everything was going to be fine and they had everything in stock and were going to express ship at no additional charge. Lies, lies, and more lies. I call on Friday the 23rd and was informed that my package would not be delivered until after Christmas since the express delivery was not put on my order. To make matters worse, the order was wrong. and short two items. At this point, I could care less. Christmas ruined, wife utterly destroyed, and not even an apology from anyone in the company. I will never do business with this company ever again.

I'm finished. Thanks!

Told you last year that John ** passed away. And now you charged my credit card $99 automatically for membership renewal. Need the credit card reversed or I am reporting this as a scam. Did not give permission to renew this. What do you need a death certificate.

I got the new dive watch for a gift. I have multiple watches from you guys. Once again I am never disappointed with you guys. 5 stars indeed. I could go endless on how good you are to anyone. Thanks again for another great watch.

I returned a watch I purchased December 23rd, 2016 on December 30th, 2016 in the return envelope provided by the company. It has been two weeks and they still don't have my item back. No one in customer service will help and they told me WHEN they do get my return, it will take 10-14 BUSINESS days to refund my credit card. I asked for a tracking number so I could track it myself, they provided a bogus number. The post office, UPS etc. show no signs of ever getting anything from me with the label Stauer provided. None of this is stated in any return policy on their website. Very rude customer service reps. Very, very disappointed. Filed complaint with BBB.

A little over a year ago, I purchased a Stauer Centurion Hybrid Watch that has both digital and analog time functions. This watch was working fine for almost the full year in both functions, but one day I noticed that the analog function stopped working, but the digital clock was still working okay. I figured that the battery for the analog clock needed replacement, so I purchased new batteries and replaced both batteries for the analog and digital clocks. The digital side worked, but the analog clock would only operate for a couple minutes then stop. I could give the watch a good rap, it would again run, but stop after a couple minutes; so I figured that something must have broken inside the watch.

I recently made my first purchase online from Stauer--a tanzanite ring for my wife's birthday. Overall, it was a great experience. Absolutely no problems with shipping or the item itself which is very beautiful. My only negative feeling was with the almost $20 charge for shipping a small ring! It arrived in a huge envelope that was full of advertising for all kinds of products I had no interest in. Into the paper recycling bin it went. I did enjoy looking at the Stauer catalogue that was included. However, Except for the gross overcharge for shipping, I am completely satisfied with my purchase from Stauer, and I will likely purchase from them again (pending a more reasonable shipping charge)!

I have ordered quite a bit for christmas. The turquoise necklace looks very plastic. The opal ring has absolutely no fire in it. Ordered size 7 and got a nine. Want to be taken off your catalog list. No more!!! Have ordered in the past also. Was pleased with them but the last few looked like dime store and they were expensive.

I ordered the Riviere set ($395 regular) with the necklace being the most expensive component ($299 regular), I also ordered another Helenite necklace and earrings to reach a $500 total so I could use a coupon. The Riviere necklace diamonds are so heavy they roll the necklace over and the company must be aware of it because now that I have a catalogue I can see the model holds the diamonds twisted so the camera can catch it but when you look at the right hand side the top 3 diamonds are correct, the 4th starts to turn, and the next 5 are rolled over. They said with my coupon the set was only worth $228 and they would give me 1/3 of that for the return of the necklace. The necklace is worth more in $ charged for both earrings and bracelet combined but they would only give me 1/3; I would also lose the coupons. I was about to order more items today but they have lost this customer. They would not even consider an equal amount replacement.

Very same page I responded to on 11/23/2015. I was very impressed with your 2 pair of glasses. (Cost $61.95.) However I want you to know, these glasses are not any good in Florida. The sun is just too bright. Does not help at all. It is ok when the sun in not shining. I live halfway down the state on the west side of the state. You certainly must have had complaints such as mine. I am not looking for a refund, just letting you know they do not help me at all with our very bright sun.

Customer service is poorer than poor! Sure, Stauer is ready to take my order, but, if I want service, zip, nada, zilch. Should you folks "blow me off "I will take to Facebook to tell the world. You have 48 hrs.

This was my first order from Stauer. I ordered a Metropolitan watch and gave it to my future husband for Christmas. He likes the overall style of the watch, the wide, sturdy wrist band that fits well and the easy to read Roman numerals. He wears it every day. Thank you.

I am writing to you about my new bee pendant. The picture does not do it justice. I collect bee jewelry, when I saw your pendant I cried. It's so beautiful. For me the bee represents hard work, busy as a bee. Relaxing, cup of tea with spot of honey. Love, my honey bee has me on bended knee. And of course family, every family has queen bee, That's me with 3 married children, 15 grandchildren. 2 more on the way, and going to be a great grandmother, I wear the bee pendant proudly every day. Now that the mold is set, is it possible to make earrings and a ring to match? Please say yes Mr. President. There are millions of queen bees out there just like me.

I got a flyer in the mail and decided to place an order for gifts, for my wife's friends who are visiting form China. The price was so good and I thought what could possibly go wrong and I didn't look at the reviews before ordering. I placed the order by phone and the lady I spoke with was very pleasant and professional. When the order was placed and she told me how much the shipping would be I was ready to cancel the order because the amount for shipping and handling was almost the same as the items I purchased. I complained to her and asked her to let her supervisors know I was displeased with the shipping. She apologized and assured me she would tell them.

I placed two order with Stauer in early November, one was lost, and the other was mis-charged. When I called customer service to find the status on the 191 order, I was told it was never placed, that I was imagining things, and, when I asked to speak with a supervisor, the guy hung up on me. I am returning the mis-charged order, and I will not place any further orders with Stauer again. I am a very unhappy customer.

There were a couple of items that I wanted to have. I weigh for a couple and joined the club for a year. When I joined the club, Stauer Jewelry gave me some discount coupons for future purchases which I liked, and my wife found several things in there that she wanted to order; it's a purchase for me. This particular item didn't come up to my standard. I felt the bezel itself looked cheap, and the coin itself was not in a good shape which I didn't expect it would be. I expect it to be just a little bit better than it was. The half-dollar wasn't detailed enough for my liking, and so, I use the shipping label, returned the item and I will reorder from them, because there's several other items I want. It's the first purchase I made and I was happy that Stauer Jewelry included a return label. Furthermore, purchasing was easy. I talked to the guy that signed me up, explained the process to me, was knowledgeable and helpful.

Thank you for such great customer service! I damaged my rings myself, but you sent replacements which I have now received and they are absolutely beautiful! Also, thank you for sending the snowflake pendant... it is gorgeous too! Customer Service does not get any better than this!

I've got a beautiful knife from Stauer Jewelry that I wanted. The lady I talked to was very knowledgeable, kind, and enjoyable to talk to. They had a watch that I like and the price is right so then I ordered it. All in all, I've bought three more watches from them. There were no problems purchasing from them. It was easy and everybody knew what they were talking about.

Stauer Jewelry was offering a necklace for free. I called up and the customer service person was very affable, persuasive, and accommodating. I purchased that necklace and earrings that were offered. And with the package it turned out that I paid the same amount, but was able to become a member and also get some coupons on future purchases. My experience was pleasant and profitable for both.

I saw an ad from Stauer's in a magazine that I have a subscription to and it talked about pearls that they’ve had a glut of because somebody had to sell them quickly. So, they were literally giving them away. That was a very nice way for me to start out my relationship with them. I called the number and spoke to a very nice young man. We had a good chat on the phone and he said that they were gonna send catalogs which they have. Their catalog looks great and there are some things in there I can hardly wait to get my hands on some money to get for my wife. Also, the sales rep that handled the order for me did a very nice job and was very pleasant and informative. I got the pearls in the mail today which my wife is wearing while she cleans the house. Stauer comes across as a class operation. They know what they're doing and they answer questions about what people are interested in. It's all very positive.

My watch quit working today. I have had it for about 6 months and today it quit working. What can I do about it? Otherwise I have had no problems with all my other purchases. I love all the other items I have purchased.

I have been a Stauer customer for a number of years. They have always provided high quality products, great prices and incentives, and absolutely outstanding customer service. I am especially fond of their watches - they are quite attractive and have proven to be very accurate and durable. I have recommended Stauer to friends and family members, and they are now regular customers. Thank you, Stauer, for your value and attention to customer needs.

I love all my jewelry because it looks so real. My rings are just beautiful and have received many compliments. They have the best selection I have ever seen. It is made of very good quality, I wear it everywhere.

Volante Noire Watch: The Crystal is broken and Customer Service indicates they don't repair their own watches nor have parts for them! Local watch repair can't find parts for this watch? I've tried to Google to locate the Crystal but have not been successful. They no longer show this particular watch in their current catalog.

I bought a watch from Stauer Jewelry a couple of years ago. I've got another one for somebody else as well and I'm still waiting for it now. I've done my purchase by telephone both times and the process was fairly easy. Both times the sales reps were very good but the last one I talked to was professional, very friendly and wasn't pushy. He seemed to know exactly what he was talking about.

They make it as hard as possible to unsubscribe. Their email is a fraud and you can only call certain times if anybody answers then. I know of no other company that does this. Therefore, this tells me this company is a fraud and I would never buy.

Stauer had this offer for the ring that I ordered and they got the free earrings with it. It looked absolutely gorgeous and then I called to order it. The girl that I talked to told me about the program that they had and did I want to join. She gave me some information, and I said, "Well, okay. That would be fine. Go ahead." I just want to give the ring to my daughter anyway. And so, I ordered the size 8 and she said, "We'll also send you four $50 gift certificates that you can use to purchase more merchandise.” I said, "Okay."

The ring is gorgeous--ordered it in 7 1/2---to make sure it fit. Received ring---way too big. Called my "specialist" to return ring for a 7 1/4. She never returned call. Call their special number for help and the young man was downright snotty. Told me they only make rings in full sizes so the ring I received could possibly be a size 8--and I asked to speak to my "specialist" and he informed me he couldn't do this. Called the "specialist" again and she never returned that call or the other calls. I go to jeweler to have ring evaluated and if it is truly a good purchase I will have it sized by a real jeweler in a real jewelry store that I can trust.

My husband saw the design and wanted watch. We ordered and were very pleased. After a few weeks wear the strap holding the band when closing watch broke. We returned the first time. After that the watch night light failed to work. Then we returned again. Once again we thought we were home safe and then the closure fell off. My husband likes watch but was hoping that it would be more durable. We appreciate the repairs with our membership but are greatly disappointed in the quality of the product. Requesting a comparable replacement that is more durable rather than the same watch that has had to be repaired 3 times so far.

Over the years I purchased many items and was completely satisfied. When I broke the crystal on one of my numerous watches, I called Stauer to have it repaired and they told me it was out of warranty. I just wanted a new crystal but they would not do it. So, I have severed all ties with the company. It's too bad because I did like their products.

September 30, I ordered the Isle Emerald ring and the Helenite pendant. I spoke with a very nice and knowledgeable young man named Kevin **. He was polite and had a good understanding of public relations. As of today, October 13, I have not yet received either of these items. Hopefully, I will soon.

I must say that this is one item I was not totally pleased with. The stone is a lot smaller than I thought. It is not what I pictured from the catalog. But it was a very good price and my wife needed the silver chain, so all is well. I will still order from Stauer in the future.

Return of handbag that was purchased for Christmas of 2015. Buyer had a nasty fall immediately after Christmas that sent me to the hospital. This was followed by a pulmonary embolism. A broken bone in my back and a cracked tailbone, along with a blood condition has kept sending the purse back not at the top of my list. To date my wife and I have had 85 medical related appointments since January 1 of 2015 plus 5 hospital stays. I really appreciate the opportunity to return the handbag for credit to my premium account after all this time has gone by. We have continued to purchase items in the meantime.

I am absolutely pleased with the customer service I received. This was a replacement for a previous purchase. I emailed Stauer Customer Service, received an immediate response with instructions on how to return the merchandise and I have already received the replacement.

When ordering the ring I asked to have the ring sent to a different address that the one listed. I gave the CSR the new address and told them this would be a one-time delivery to this address. I was assured by the CSR that the item would be delivered to the address. When the order was sent, it was not sent to the new address that I gave them instead it was sent to the old address that I told them not to send it to.

It's been good with Stauer Jewelry. I liked some of the things that they have available. Moreover, the price and value seemed to be a good deal. In addition, they're real easy to deal with. The sales reps have been very positive. They help me find what I want.

I have over the years ordered and they are all so well made and beautiful. I am 80 years old and I still get them out and look at them all the time. The rings are beautiful. I wish I could order more. Thank you very much.

I've bought several things from Stauer in the past few months, and I'm really happy with them. I had seen their ads in a variety of publications, so I went to their website when I was looking for something. I had looked for some stuff on Amazon, but Stauer's catalog is nice. It's curated, and I found something good at a good price, so I went with it. The purchase wasn't easy, though, because every few days, I get a new thing with different discounts and then a flyer with a different discount code. It makes me wonder if I'm ordering it the right way to get the best deal. It's confusing. On the other hand, I got on their Frequent Buyers Club and had a human being to talk to when I would do my orders. They would make sure that I got the best deal using the right coupons and so forth, and that was good.

Although a recent purchase and return did not meet my expectations, the response I received from Stauer was nothing short of amazing! If you're looking to purchase from a company that stands behind its products, you're at the right site!

I had observed Stauer Jewelry before because they advertise all the time in Discover magazine. I like their watches for men and they had a free offer going on at that time so I purchased from them. My purchasing experience was fine and I’d recommend them.

Most of my watches are from Stauer. They're pretty good. I like their weird watches. Most of my watches are Stauer but when I started buying Stauer, it wasn't too far after. They have some nice watches that you don't see normal people wear, like the Dashtronic, the Verite, and the one I just bought. But I'm on a fixed income, so I can only buy certain things at a time.

We once got a very expensive box bracelet from Stauer. Around every three inches, there was a jab coming out of it that was a quarter inch long, and it was annoying to wear. I even took it to a couple of jewelers and they measured it. It's not a constant size and they said that it was terrible. I wish I would have gotten something that I thought was a professional piece of jewelry. When something like that happens, I lose a lot of faith. I brag to people and they say it looks like a good deal, but if that's gonna happen, I don't want to do it. I live in Lethbridge, Alberta, Canada. To send something back, every time I gotta deal with the border, I gotta deal with shipping which is not an easy thing to do. I contacted them but they said they got a routine.

I got a thing about watches and Stauer Jewelry had some pretty good ones. They were relatively good priced too so I thought I’d try it out and see. The purchasing experience was great and the people I spoke to are relatively nice. They had one gentleman that was very articulate in the way he talked and he was pleasant to talk to. He didn’t sound like he was reading it off a piece of cereal box or something. Everything’s been good so far and the product that I've gotten hasn’t fallen apart on me yet.

Initial salesman, Mark, a total ass/moron. Claimed he could not hear me & rudely hung up... HUH?! He'd be better in a factory where he could not possibly mix with customers. If he were my employee, I'd surely have fired him long ago. The 2nd salesman, when I called back (forgot the name but you will know who) an absolute prince in comparison and a pleasure to work with.

I've been a platinum member with Stauer for several years and have never experienced anything but excellent customer service. Among other items, I own six men's watches, all of which are of high quality and craftsmanship. I've recommended Stauer to my friends and family all of whom have had the same experience as I.

My wife ordered these 2 necklaces for a wedding that was held last weekend. She had not decided which outfit nor which necklace she would wear but she liked both and knew she would wear both with other outfits. Obviously, she did not wear them to the wedding because she did not have them. Were they both back ordered? Glad to finally get them but it would have been nice to have had at least one of them last weekend!

I bought a watch on back order, using the shipping 75 code for free shipping, and was charged $12.95 for shipping anyway. This is not good customer service.

I give this watch a 5-star rating since the watch is perfect and performs flawlessly. I give Stauer a 3 Star rating since the first THREE watches they sent did not function correctly, with gross, obvious faults.

I had a good experience until I got an email from you a couple of hours later offering free shipping that wasn't mentioned when I ordered so now I feel cheated! I would reduce my stars to one!

I order on the phone. The representative was very rude. He was trying to sell me thing that I did not want, and when I said no he became very, very rude. He hang up the phone. On the middle of conversation, I believe, he was angry before from something else. He would not listen to my request. I had very hard time to order the items.

The customer representative was very friendly and helpful. He verified my identity, answered my questions and confirmed my order. It was a very good experience.

I like Stauer's products so I started buying things there. Buying from them was easy. We've purchased watches and jewelry from them. We had a problem with my watch and they gave us a new one. We love Stauer and we're very happy with them.

The items arrived sooner than expected. The quality of the pearl and ruby/sapphire earrings was better than expected. I had bought the same type of earrings before, only with emeralds and pearls, and I had to return them for poor quality of the pearls. I also bought the same type of earrings, this time with ruby and emerald, and the pearls were such poor quality, so I had to return those twice! The pearl necklace here was of good quality too. I wore the both items right away and was very satisfied. I was surprised to see my order arrive so fast. I was prepared to wait longer, based on previous experience with Stauer. Over the years, my experience with Stauer has been overall good quality of the stones, with exceptions, but the shipping time has improved.

5 Star opal Anniversary Ring W7331 - Received ring but (1) too large and (2) lacked colors as noted in advertisement. Returned ring 9/7 with request for smaller size and colored as in ad. If unable to provide ring comparable to ad, I requested another ring in substitution W7328 and an adjustment to the difference in cost to be refunded to me. I will be notifying my credit card company if this is not resolved and reject charge. Please inform me on the disposition of this matter.

I think the company should have emailed me before my subscription ran out and give me the chance to renew. The company took $80.00 from my account without letting me know. That is very unprofessional. I have ordered many items and like the merchandise. But I sure didn't like that move of renewing my membership without telling me. I had to call customer service to find out what this was about. Any question let me know.

I have been watching the sale price on this watch go up and down. And I finally hit the jackpot as what I just paid is a lot lower than the lowest price I have seen before. And it is a fraction of the original price according to Stauer. I am satisfied.

When Stauer Jewelry first had a little emerald pendant, I bought it and the first one was kinda funky. I sent it back. The second one was even more funky but finally the third one was decent. I know these are not gem quality items and the price certainly reflects, but everything that I got from Stauer Jewelry that was gold plated had the gold plate come off within a very short time. But other than that, it’s great costume jewelry and the price is pretty decent. The other thing that I don’t like is when I order two or three items and Stauer Jewelry charge shipping on all three items and they’ll all come in the same box, which I understand since everybody’s gotta make money. I just finally received the final piece I’ve been waiting for a while. It was a ruby and it’s got a huge crack in the middle but I’m not even bothering to send that back. I figured my experience is over but I love their products. I just set my sights a little higher on some of the things.

This is my first time placing an order. I had signed up previously for the email alerts and got an email with a coupon. I jumped right on it since I had seen a bracelet I really liked. I also found a beautiful ring that looks very good with it. I saved a lot of money and got two beautiful pieces.

Gentlemen who took order did very well. Very polite! However he could find me in your system. I remember paying a small fee to become a member? I have misplaced my folder you sent thus perhaps my fault there? Not really a big deal.

There are too many offers (other than what you are calling about) being offered to you when you order an item by phone... It's very annoying. Next time I'll place my order online.

The Stauer representative who assisted me was extremely helpful and friendly. After I spoke to her, I wanted to give a Stauer gift to everyone! Thank you for a wonderful experience!!!

I was satisfied with the purchase process but I did not like the 'high-pressure sales pitch' from the order taker. It took me about ten times saying that I was not interested for him to stop offering me 'the wonderful savings offer'! I only wanted what I ordered - NOTHING ELSE! Some people simply do not want anything else - your order takers should be informed of this fact so that they will understand what 'NO' means.

The company responded and sent part of my order that wasn't back ordered. They said they would address the problem of not notifying customers ahead of time that part of the order being placed online was not immediately available for shipping.

Original notice stated item(s) shipped via UPS to arrive Sept. 27, 2016. New notice that shipped by mail: "Please advise." Have done business with Stauer in previous years. This is first time delivery has not been in a timely manner.

Well I placed my very first order w/ Stauer on August 5 2016. Now it was well after regular business hours and a Friday, so to be fair, let's say the order went in on Monday August 8. I received my order, a watch, within a reasonable amount of time. Sadly the watch was defective. It did not work at all. It was sent back for replacement, and as of today, Sept. 27, I am still waiting for a working timepiece. Fifty one (51) days.

Our experience with Stauer Jewelry has been good. My wife has been happy with what she has gotten from them and she gets compliments on them so that's good. She's been very happy with it. It's pretty, in style and a good quality.

The person I ordered from was very friendly and helpful. I just didn't like the insistence of joining the club at this time, so it took longer than I wanted to complete the order.

River canyon knife - Knife is very nice, but your ad said shaving sharp. This knife is totally dull. Would not even cut an orange.

Chameleon tourmaline necklace - This was an anniversary present from my husband and I was extremely disappointed when it arrived, as it did not at all resemble the vibrant colours in your pictured advertisement of the necklace. That was also the case for the 5-stone opal anniversary ring which we recently ordered and had to return, because the stones were dull and lifeless compared to your pictured product. Oh well...

I opened an email which was sent and received today wherein I was offered a Dash men's watch for $49.00. I placed the credit card order which after S&H was under $70 dollars, but was sent a link to a "confirmation" for over $160?! So I cancelled it. Not very happy with this failed transaction or the seeming bait and switch with the pricing.

Had more than one problem with this order. First, cannot find order on line - get error messages - when I try to track shipments. Second, order was supposed to ship all but one backorder items. Nothing shipped until I called and asked where it was 2 weeks after order date. Ordered two different rings of the same size. One fit and the other did not fit. Finally called on the one back ordered item and it had not shipped although it was in. Generally rather unsatisfactory service. Considering other options on line, it makes me wonder why use Stauer.

I saw the ad in a magazine and ordered online. I put in the code for a pair of sunglasses, like it said to, but I never saw anything about them. l proceeded to checkout and the total came up double the amount listed. I tried to change It, but instead it closed the sale. I printed the receipt and the total was still not correct. I called customer service and after explaining, she looked it up and said she did not know how it happened, and she said she would change it. I asked her to forward the correct invoice to me, but I never received. So I am waiting to receive my order with the correction. If the necklace is not any better than your service and ordering system, I will return. But I probably will return anyway because of all the stress it has caused me. I would appreciate a reply on this. I surely will not order again on this system.

Glad to see the walking stick is finally coming, but your rep had me join the "buyer's club" and pay for expedited shipping on two perfume bottles (31166, offer CTF16MEM) to get them here for my daughter's birthdays on Sept 20 & 21. Still no delivery or word on those items. Usually get much better service from you.

I received an email stating that I can order a Free 9 Pearl necklace. Free?!? Plus $25.00 shipping and handling?!? My order says I will receive a MITSUKO ORGANIC PEARL NECKLACE 26" 6.5-7.0MM. I got hung up on on my 1st call to Stauer. I spoke with Amanda and she assured me my order would go through but it seems she picked the wrong pearl necklace. I like surprises so I guess I will have to wait and see. I really wanted the 9 Pearl necklace, not the 26" one. I already have one of those.

The operator that spoke with was insistent that I purchase a $99.00 package and when I told him that I live on a fixed income and could not afford it at the moment, he insisted that I needed to get this package. I told him at least 5 times that I could not afford it at this time. He was rude when I could not pay the $99. I am a widow and live on a fixed income. I told him all of this and it made no difference to his rhetoric.

I found it very easy to find the items I was looking for your website. The site is easy to navigate with good links to each item. Once I found the item I was looking for there was a good description of the item as well as links to place the order. The order process was accurate and well laid out.

Starting 3 days ago I got very interested in a watch: Stauer Corso and possibly a 2nd watch: the Minimalist which really was not in my budget so I figured I would check what the bottom line price would be with the discounts you were offering! I think it was just a little over $200, which I was not completely satisfied with so when told the shipping would be like $20 plus I balked and asked for free shipping and we would have a deal! So after much Stauer talk from a supervisor I got free shipping and the amount charged my Visa card was $327. By this time I am totally confused. I guess being over 70 makes you an easy target? So now! Do I feel? NOT REALLY!

I received an advertisement that provided a promo code that would reduce the cost of this product to $49.00. When I went on your website to buy it I placed the promo code in the space required and went to check out where I found the original price instead of the reduced price. At that point I cancelled the buy and called your business phone and was able to arrange the procurement at the promo cost of $49.00. I would suggest that you should improve your software to enable it to show your customers the actual cost, because I'm sure you could be losing customers.

Order went relatively smooth. Nevertheless, the flyer from which this was ordered (rhaweb or **) indicated that a Velas Watch would be given with purchase of $79 or more. There was no indication in the order process that this was the case.

On 9-16-2016 I returned an item I had just received. I only had the ability to track the return to the location of Stauer's package accumulation point, from there I had no way to know where it was or when it would get to the Stauer warehouse. I called seven days after I put the return in the mail and I was told it could take up to five weeks for them to get my return. To me this was unacceptable. I wanted to exchange the item I returned for an identical item that would fit but with the turn around time involved I had to make a second purchase of the item I wanted and then wait for who knows how long to get my, now, refund for the item I purchased initially.

I ordered 2 pairs of emerald earrings that should have been about $50.00. I couldn't get it to accept the savings code and when I checked out it said that they would be available for weeks and that the charge was over $500.00. Ridiculous treatment. Cancel this order right away please.

When ordered item number 30771 was told it was on back order and may take 15-30 days for receipt. Was also told that payment would not be withdrawn from my account until product was mailed out, however it was withdrawn immediately. What exactly is your policy regarding back orders and payment?

I’ve shopped with more than one jewelry company but Stauer seems to be a good one. I like their watches. It's very easy to purchase, just go online and their items have good quality. I’ve seen one other guy at a music store who was wearing a Stauer watch. I told him “Hey! Look, I'm wearing one, too." He says, “Yeah. They’re real good. "

It's been over a month and I still have not received my order... Then Stauer says it will ship it overnight express to expedite it to me... Well, it's been with UPS "overnight" for 3 days now??? What kinda of service is this? My order better be worth it... Sooooo disappointed.

So far the Customer Group has been quick to reply. I will most likely be returning the product along with another I purchased as the 1st product turned and I am afraid the 2nd will also.

I do not appreciate the fact that you did not let me know the product I ordered would be on backorder until 10/31, until after you processed the order and no way was provided to back out of the purchase or I would have done so!

I ordered Sante Fe set about 3 months ago and have been given several dates as to when it would arrive. It has not arrived yet and I am now told Sept. 30. I have told your sales agents that I do not want any back orders. On my last order I was told that everything was in stock and yet when my order arrived 3 items were back ordered. When I called about it I was told that you had the items in stock and he would call me right back to tell me what happened. As yet no call and no merchandise.

This article was ordered several week ago with other items. Received rest of order but this one piece. A notice said it would shipped later but no other messages why it would be late. Only my calling did I get any reason for lateness. Just a statement it would be coming in a week or so. That week was more than seven days. When things cannot be delivered, a message stating why and when it is late and an expected date for receiving the order.

The person who took my order kept trying to talk me into a membership with promises of great discounts. I repeatedly told him all I wanted was to order the cane my husband. Again, when I said all I want is the cane, he said, "Let me finish" with his sales pitch. The cane was ordered over a month ago. Apparently it is on its way. This is definitely a one time experience; I won't be ordering anything from Stauer again.

My brother's watch had a second hand that fell off. I sent the watch back and was replaced with a new watch in just two weeks. I am more than happy with such great service. I have given their catalog to my relatives and friends so they can take advantage of these beautiful buys.

In the past I have had to phone a human to make anything happen. This time, not. However please put in an autofill feature. Also if I have to go to another page for something when I get back it's all blank again. Frustrating! Please include PayPal as a payment facilitator otherwise, I managed so it's not terrible. Thank you.

Transaction was very smooth and follow up email with info was on point! Watch is a little larger than I expected as I opened the nice box it came in. I put the watch on to get a feel of it, as it sets tall on your wrist (very concerned). But after putting on a sport coat and raising my arm to see the time... it was obvious why it set so high on your wrist; it catches your cuff so it does not slide back over your watch. Only catches your cuff when you want to see what time it is, or check a pulse. Looks great, has an original 30s look to it, Beautiful Watch. Love it! Thanks Stauer!

My experience is always pleasurable. I had a question and called, the young man was so helpful. Everyone is so pleasant there. I will recommend my friends to shop there. Awesome job!

Called Stauer, because I wanted to order the Harley Motorcylce as a gift for my cousin... They had said online that it was out of stock and to call to find out more info... The salesman, on the phone, did not give me any idea of when it was going to coming in stock again... I told him I would wait till it did, as if I couldn't get it on or close to the day I needed it for... I would have bought something else... He was very pushy for the sale and promised me it would come by then... and then proceeded to try and sell me insurance for that item, trying to get me to become a member and wouldn't take no for an answer... Just kept on pushing and pushing... At one point I told him he either just order that item for me or I was going to hang up. I WILL NEVER order again on the phone, and that IS if I ever DO buy anything else from your company again.

On internet orders, you need to state if the item is in stock or not, not after the order is placed.

Very satisfied with the lady who took my order. Very pleasant and you could tell she enjoys her work, which translates into my being happy with the service. Hopefully some of her other not so helpful colleagues will take notice, as a while ago I was ready to say goodbye for good. Thanks.

When I ordered the watch it stated I would get a $40 discount and when I submitted payment the discount was taken off.

I have ordered previously and have always had excellent service in the product and delivery of items. I did receive a discount card but could not find it so used your code 12 hours.

I tried to order online and it was out of stock. Called the 800 number and talked with Kyle (I believe that was his name) and he was very helpful. Got online the next day and placed an order.

I was supposed to get a free pearl and silver necklace with an order of $50 but your website deleted it as soon as I paid. This may be my last order ever if you will not get this fixed.

Very confusing. You ask for things that are not on that page. I cannot confirm my email below, can only check box...nothing happens. You want my order # now, but I don't have it, it is back with my emails. Your process does not flow or it is just me.

Questions answered. But with my part timers my retention leaves a lot to be desired. I know I purchased a 1 year membership package that enables me something that I'm not sure what all it includes. The sales person told me but I can't remember. I thought it would tell that information on the order form so I didn't keep asking him. I already asked him too many questions that he answered I didn't want to take up any more of his time. If I could get this information so I can keep it in my files. I have started for "Stauer" it will make my wife happier and make my life easier. Thank you.

At first I called to complain that the free Vela watch that I got on a previous order was dead on arrival. We looked at alternative watches and I bought an upgrade. Phil was so charming I forgot my anger that the Vela watch did not work. It was not even worth my time to send it back. I hope the Centurion II watch works better. Sku27683. I have to decide whether or not to give the Vela to my 6 year old grandson or throw it out.

1st purchase - This e-mail confirmation of my purchase states "dyed" emerald. What does that mean? Was not described as dyed in description of product until just now. It's not real emerald???

Mirasol Necklace & Earrings. Savannah helped me with my order. She did a great job helping me with everything I needed to do. She is very kind. My experience was great and if I need to order, I'll be calling her again in the future.

This is not the first time I have placed an order and I am sure it "probably" will NOT be my last. My wife comes in and tells me to "order this for me" and I do. Yea, I know, me and the dog, "both housebroke". To the point- ordering was very simple, just filled out the form provided and am waiting for the item to arrive. The items have never been misrepresented. Tracking is provided which allows us to know where our order is and about when it will arrive (extremely important to my lovely wife). We have always received excellent service and great quality. We would recommend Stauer to anyone.

I found the perfect gift, River Canyon Bowie Knife, for my friend in the August/September Moose magazine. I called today to order and spoke with Paul. Foremost, he was a true professional when speaking to me. However, he was able to bend and we chuckled a few times too! We discussed the Stauer Platinum Membership and he was able to answer all 99 of my questions. He sold me! I am looking forward to receiving my catalogs and using the FOUR $50 Discounts toward ANY purchase with no minimum purchase required. Also, I will stuff stockings with the certificates Stauer will be mailing for me to give my friends.

I paid for shipping $19.95. Was told it would be here on 9/21/2016. I have yet to receive my item. It was ordered to arrive for a special anniversary. So thanks to your company and shipping I have not received it. I'm so disappointed with the service I have received. With the amount I was charged for shipping it should have been here on time.

Just purchased and received this 5 star opal anniversary ring COLOR. The stones in the ring I received are all the same white color. Looks nothing like the colors you show in the ad for this ring. Very unhappy with this purchase from you.

Picture of watch in catalog is deceptive. I could not read the 3 small dials on the face. The watch is difficult to tell time with so many moving parts. I am sending back.