Stauer Reviews

I have placed several orders with Stauer in the past. I haven't noticed much until last summer. There were several back orders and the items were shipped as they became available. I then noticed that there were several charges on my credit card that did not reflect my purchases. I talked to at least 5 different people in Stauer's accounting department requesting clarifications of those charges. Three of these people were rude and condescending, and the other two though they promised that they would look into it, and get back to me, they never did. Though the charges on my credit card didn't make any sense, I believe that what they did is that they charged the full amount, for all items ordered, and then they re-charged them individually once they became available for shipment.

I have ordered 3 Stauer watches in the past 2 years. I know exactly what they are - copies of much more expensive watches. I have been extremely pleased with the look, attention to detail, quality of product, and operational performance of all three watches. I have received many compliments on the watches. I'm very happy with the company and would recommend them. I can't speak for any other types of their jewelry as I haven't and don't plan to purchase any. I do heartily vouch for the watches I've purchased.

On September 22, 2014, I purchased Stauer Centurion Hybrid watch. When I received it, I set the watch up using the enclosed instructions. I noticed that the bezel on top was very difficult to use, it was so tight I couldn't turn it. Yesterday, I tried to change the digital time for daylight saving time. I couldn't get the time to change. How should I proceed with this problem?

I was going to buy #25596 Watch with a $50.00 Stauer birthday gift. But when I declined to buy a platinum service card they said my order was expired. I received their catalog the same week I place my order... Last year I bought their platinum card that I did not used. That's the reason I did not wanted to buy this year.

Stauer states in the advertisement: If you're not totally satisfied, return it for a full refund of the purchase price. The first time I wore the Treasure found in Mount St. Helen's necklace and earring set, the "gold" was tarnished and flaking off. The jewelry was returned with a letter explaining the problem. That was followed by a second letter a month later. It has been 3 months since the jewelry was returned and still no response has been received.

I purchased a watch from Stauer. I did not like the watch so the next day I returned it. I paid $59.95, but was only given $31.90 return credit, so it cost me over $20.00 just to review this watch! I will NEVER buy from them again, and I certainly will tell others... It's a ripoff!!!!

I ordered Oval Ruby Pendant & Earrings Set for my mom from Stauer. It took over 8 weeks to arrive and when I finally got it, I was very disappointed. The stones didn't look like ruby at all, very poor quality and it was totally different than the one shown on the website. The Earrings were in 2 different color, one darker than the other. Also, the silver was discolored and looked like the lowest quality of silver you could find. I had to wash my hands 2x to get the black color off my hands. The return supposed to be free, however when I returned the goods I had to pay for it as it was shipped back from Canada. Stauer charged me $316 US and I only received $270 CAD back from them. All in all, very bad products and very poor service. I wouldn't recommend anyone buying products from Stauer since all they are doing is misleading people to make profit.

I received a response, after about 6-9 months, asking me to send the ring back and they would give me a new one if I purchased a 2 or 3 years of insurance which was $35.95 for 3 years, but it was prorated back to the time I first purchased the old ring. This in my estimate, should have been a 3 year warranty on the brand new ring, but I only got about 1 year for the 3 year insurance price, since they went back to the purchase of the old ring. I did receive the new ring, but only about 1 year of insurance for the price of 3 years.

I have ordered the Tanzanite Sunburst ring in Stauer company on address in Denver, Colorado. However, at April 16, 2014 I have received the following e-mail: "Dear BILL, You may track your package. Shipping Address: ** ORLANDO, FL 32809-3758." However, it was not my name and completely not my address. All my attempts to persuade them and to give them again and again my name and my address failed. Thus, I have received neither my ring nor my money back. So, simply to say this company stauer@amsi-corp.com stole my money. Seems like the company has a problem with shipping anything or may be it is simply used to steal money? Where to find the truth? What to do?

I ordered the Pride of Zambia emerald ring. Upon receipt of the ring, one of the middle stones was broken. I returned it for replacement. Took a long time for the replacement ring to arrive. When it finally did arrive, there was a visible flaw in one of the middle stones. I sent that one back as a return and have not yet received my money back. Seems like the company has a problem with shipping flawed jewelry. Where is their quality control department?

I purchased a set of pearls from Stauer and paid with my charge card over the Internet. I have never had any trouble with anyone stealing my credit card number and have had this card for years. Two days after my order with Stauer, we were notified by the credit card company of charges on our card that were being mailed to another address. We immediately cancelled our card and were issued a new one. I cannot say that Stauer was responsible, but it sure looks suspicious after never having had one problem with our credit card.

I Ordered a Dashtronic watch from this Company. 2 days after it arrived, the self-winding mechanism on the watch came loose. I REALLY thought the watch was cool, and thought "it's Man made and any item Man made can have problems". I attempted to contact their Customer Service Dept. All I got was a recorded voice telling Me that my call would be answered by the next available rep. No one ever answered! This happened each time I attempted to call. I returned the watch for a replacement, using the return label/tracking # provided Me by Stauer. A company named Newgistics / Returns trucking. It's been two weeks and I am having the same difficulty with this Company As I did with Stauer's Customer Service Dept. I type in the required #'s and I receive no tracking Info. Just " Your order is on it's way to it's first U.S. Mail Checkpoint."

My husband bought the necklace for Christmas; was told that the earrings weren't not Mount St. Helens and had to buy them separately. Then he had to join their membership so the cost went from $143 to over $225, with an additional bracelet. When I went to wear them on March 18th, 2014, (they'd been in the box all that time) the chain on the necklace was turning from the gold to silver and looked tarnished. Therefore I haven't worn it yet and also need to contact the company. My husband & I both think this is a bait & switch business. And they advertise in Veteran's magazines!

I saw the ad for Stauer Corso watch on Motor trend magazine. I liked how it looked and decided to buy it. It was nice that it came with Flyboy sunglasses. The watch arrived earlier than the expected delivery. This was a gift for one of my best friends male friends. He loved it, he went to resize it and now tries to wear it every day.

BEWARE OF THIS COMPANY - REEKS OF IDENTITY FRAUD!!! I saw a pretty ring in a reputable magazine and ordered from Stauer online. The order process was smooth and I even found a couple more pieces for what I thought was a very good deal. A couple days later I received a call from a "stauer customer service rep" saying they couldn't verify the address I provided as my residence was correct. WHAT?!? Why would a company need to verify anything? Ship the order where I tell you to ship it! They went so far as to say they needed me to fax them a copy of a current utility bill or my drivers license before they could fulfill the order. NO COMPANY SHOULD EVER REQUIRE THIS FOR A RETAIL PURCHASE! If you read this before ordering from this company online or on the phone, STAY AWAY!!!

Stauer Revelatta Handbag - Nice styling, but "genuine leather construction", I don't think so! It may look like leather, and for $199 (or more) it should be, but the "leather" is stiff, hard, and a scratch I got on mine shows white underneath. Feels like plastic and bag has no "leather" smell whatsoever. *****Buyer beware. *****

On my first time that I tried this Company online, I bought a Spectra Scienze Ruby. It is a rip-off! The picture of the ring is whole different than what I received. The quality is terrible. I went to Walmart and I saw another one like that. The service is awful. I return the ring and I lose 28 bucks! They not answer your e-mails, and when you call, you have to wait for at least 30 minutes to someone answer in a bad mood. I never ever buy anything from Stauer again!

I bought 2 Stauer Automatic Men's Watches, one I gave to someone as a gift, one I keep to myself. The plating is rose gold Chronograph sweeping second hand. The band is leather? About 5 months into wearing mine I found the second hand and some rose gold rings had fallen off and sitting inside the glass. Now keep in mind the version I bought looks like a Rolex Daytona. Far From a Rolex. Okay... I sent my watch back to the Stauer co. and about 2 weeks later I got someone's old watch kinda like the one I had but different. Mine had a glass cover on the back & the replacement looked (used) and NO GLASS Cover just rose gold cover, and the glass front had some minor scratches. In my opinion don't buy their watches. But the Women's rings, my wife LOVES LOVES LOVES them Stauer Jewelry.

I have purchased a number of pieces that were really attractive and had no problem with them. For the price, I do realize that they are costume pieces. I'm not fooling myself into thinking it's anything more. I have notice that the clasps are sometimes rough and not well finished. I have the "ruby" necklace, which I wore with a white shirt this summer. The color faded and ran onto my clothing, ruining the shirt. A call to customer service revealed that these are dyed rocks. They don't seem to be fading any further so I can probably wear it with a dark colored shirt in the fall.

My mother bought about $400 dollars worth of this junk jewelry. After my mother died, I tried to return the jewelry. They at first agreed, as long as I could show that I was the administrator of the estate. Then when I got the information together for them, they refused to even take my calls. I called several times with no response. The jewelry is ugly, poorly made, and overpriced by ten-fold at least. What a huge rip-off.

The latest Stauer ad in Nat Geo claims to be selling 400 carats of genuine rubies in a necklace set. For 149 bucks. Did any of you really think this jewelry was real? 400 carats of ruby... You couldn't get even 1 carat for that price. All of you who buy cheap fake jewelry deserve to get exactly what you bought. Spend a decent amount and get a quality item at your local jeweler next time.

I ordered the three-stone platinum fused classic ring three months ago, which comes with free earrings. I called after 7 weeks to see what was going on. They had no idea when it would be in. So I waited another couple of weeks for it to come in and called again, which was when they told me they still had no idea when it would be in and that sometimes it could take up to three months to come in from the manufacturer. It took 11 weeks to get to me (and it was sent to me without the free earrings because I practically begged the representative to check if there were any rings in my size because my wedding is next month). When I received the ring, the first thing I noticed was that it did not look like the picture at all. The center stone is huge, and it definitely looks different than advertised. I thought it looked like something you would get out of a gumball machine. But that wasn't it.

1 gram platinum ingot necklace - I received this as a gift. My mom paid over $400.00 for it. What a ripoff. The price of a 1 gram platinum ingot is currently $51.00. The metal object holding the ingot is silver plated and is corroding and losing the finish. My mother is obsessed with this company. They call her all the time with deals. I'm going to warn her about this company. Thieves. I am surprised they are advertised in quality magazines.

My husband bought me a set of heart created rubies, earrings, pendant and ring. They looked beautiful at first. My ears closed and so I didn't wear the earnings for a while. We moved a couple years later and I misplaced the necklace. I found it in its box in the back of my dresser instead of my jewelry box. As a result, I didn't wear all the pieces together for a couple of years. When I found the necklace, I put them all together and found that the rubies no longer matched. They had lightened in color; one was almost pink and none of them was wearable together. Natural rubies don't do that. Stauer claims they are superior. This is an excerpt of their advertisement for another created ruby set. They still sell this set. I found them on their website. Their claim is fraudulent. We don't ooh and ahh and they are not exact rubies.

The first bad experience involved ordering their watches. After 5 months, it stopped working properly. Specifically, the hands on the dials became misaligned and the watch face detached. I should have expected as much for a piece of junk made in China despite their high praise and fantastical description on their website and glossy catalog. The second bad experience was the purchase of the Celestial Sapphire necklace. I opened the package to discover the item contained numerous defects. Specifically, the item was scratched in several places and unpolished in other places. These defects were quite visible in normal light and could have easily been seen had Stauer conducted a simple quality control inspection. This is a far cry from how the product appeared in their glossy catalog, i.e. polished and unscratched. It is clear that they do not conduct quality control of the items that they sell and that many of the items involve inferior production in China. Buy at your own tolerance for disappointment.

Stauer Corso Watch is the worst watch ever! It constantly needs to be wound up, especially if it sits for more than 11 hours on your desk. You never know the right time because the "handset" pin always pops out slightly, stopping the time or rolling the hands back. It's the biggest piece of junk ever made! Do not buy!

My son bought a ring for his engagement 45 days ago for the price of $139.99 plus tax/shipping and handling, a total of $156.00. Today, we received an advertising magazine showing the same ring for $39.99. How can the price drop $100 in 45 days?

My husband gave me a ruby necklace for Christmas (2010) from Stauer for $145 plus insurance coverage. The second time I attempted to wear the necklace in June 2012, it broke. I returned it for an exchange. When the exchange arrived, it looked nothing like the one I returned. I called customer service and was told the original necklace was discontinued, that I could have a store credit if I returned the exchange, which I did the following day. Because of their 30-day return policy, I have one option, choose an item I'm not happy with and if I don't select something that costs less than $145, pay additional shipping and handling. That is what I'll do. What I won't do is recommend Stauer to anyone. Their business practices are not customer friendly by any means.

I purchased a Stauer watch, wore it 2 hours before the band came apart. I tried to call customer support and learned that they do not work on weekends. Really a bad news story.

I just tried to send one reply and it was refused because I did not use one of the address blanks. This time, I entered the city twice, so it isn't blank! I feel like I was scammed. I bought the Tanzanite cluster ring (now listed on special as $199), and a Tanzanite cluster pendant (now listed at $299) plus a couple pair of earrings - probably for free, but essentially $25 for handling and shipping. Because I decided I no longer wanted them, I sent them to a jewelry company for sale. Their offer was $25.00 for everything!

An advertisement in National Geographic Magazine for Stauer said this "automatic 27 jewel watch" was a redesigned replica of the original French/Swiss "masterpiece". They made a big deal out of the millions they spent on the Swiss machinery used in the production of the watch. The watch was just under $100 plus at $25 shipping. When the first watch arrived, the adjustment buttons on the side fell off when trying to set the time, day and date. I sent it back, told them I was not satisfied. No refund, another watch. Okay, then I looked at the back of the watch and saw "movement made in China". Nowhere in their ad in Nat Geo did they ever say anything about China.

I shipped the earrings back as they were scratched. I was given the tracking number **. The jewelery was shipped on February 13th. Ten days have passed so I have tried to track the package. No luck! The earrings were supposedly to be exchanged for a Murano bracelet #21751. Where is my package?

My husband bought me a ring from Stauer. I loved it until a large stone fell out and I am having no luck contacting them to have it replaced free of charge, of course.

I got a necklace and a pair of earrings as gift as they couldn't cost more than $1, extremely poor quality. I'm mad because I didn't listen to my husband and enrolled in their club program only to have $200 practically down the drain. It's about a year and I have not seen anything I liked too. I used $50 of that $200 to buy a gem necklace. When I received it, it was not the color that I wanted, so I returned and there went my $50 coupon, which I had to call to request it to be reimbursed. Definitely not a place to do good business and will refer it to no one.

I bought two items, one was pearls for free, but had to pay $24 to ship, and a second item on the same order was leaves dipped in gold, on a chain. This stuff is pure junk. They are not worth more than $1. They are crooks. They offered to give me my money back. If I send it back, it will cost me more money. I was embarrassed in front of my wife, for giving her this junk for her birthday, and I am out the money.

The free jewelry I received was pure junk. The necklace didn't even have a chain with it. The bag the pearl necklace came in was dirty and the pearls looked cheap. They also said I ordered another set of earrings and a ring. I did not order these and I did not receive them. I’m waiting to see if they charged me. Avoid these folks.

I too was suckered into buying the "beautiful" Amethyst necklace. Seriously, my 5 year old granddaughter could have done a better job making this. It's not worth shipping back, $8.00 deducted from total. Clam clasp tied on with thread, no connector, just clasps into the small chain. Very cheaply made. I would be embarrassed to give this as a gift. Uneven spacing of stones. ** experience. I can't believe that they were talking about "losing" money on this offer. It seems that they made a boat load of money on shipping alone.

You know when they say that when an offer is too good to be true, it is? Well, that is definitely the case with these "free" jewelry offers from Stauer. I ordered 3 "free" items in October; I only had to pay the ludicrous $24.99 "shipping and processing fee" for each piece. I received all three junky pieces in December all thrown together in a first class envelope, no boxes, and that's how it should have arrived because every piece looks like a piece of junk! The dime store clasp on the amber heart pendant is a real piece of work and the amethyst necklace looks like something my child could make with a bead kit. I also ordered a set of pearls, more junk. Oh, and this stuff is not returnable because you only pay the $24.99 shipping fee. I am sure this cost about $3.00 to ship to me, not the $75 I paid Stauer! Never again will I order anything from this company, and you can be sure that I will make sure my family, friends, co-workers, etc. see the junk they are advertising as costing in the hundreds of dollars. Just terrible!

Poor - I bought the Amethyst Maiden Necklace, Amber Heart Pendant, and Sapphire Pendant - for shipping costs only of $24.95 each - total for all the shipping was $74.85. The clasp on the Amethyst necklace is cheap quality, dime store quality. The necklace was not worth the $24.95 shipping fee.

I purchased a set of Jewelry from the Stauer Company that was advertised in the NRA magazine American Hunter. It was a ring, bracelet, earrings, and necklace, all totaling $399.00. It was advertised that their science has found a way to duplicate the diamond. I made the purchase for a Christmas gift, but held it till April for a birthday gift instead. When my wife saw the jewelry, she thought it was way too much for the product received. She called it "high price costume jewelry". She called the company and asked if any of the jewelry was real, and the spokesperson was very rude, and said yes it was good jewelry. My wife said sterling silver always has a mark stating sterling silver, and this did not have any such markings on it. We packed it up and sent it back to the company with a letter inside stating why we sent it back, and expected a full refund.