Stauer Reviews

I am very pleased with the service I have received. My personal account manager Charlotte ** is a fantastic person to represent your company.

I have always gotten excellent service from the VIP Division and especially from Tara **. I would not have spent so much on my lady friend if not for Tara's advice and helpfulness. I applaud her efforts and the time and effort. She -- TARA -- puts into the effort of making the buy a pleasure and not like a lot of people that only take an order and that is the last you hear from them. Tara, the lady, goes out of HER way to see that every thing is done correct and that the customer is happy. There should be more people like that to serve the customers. THANK YOU TARA ** FOR A GREAT JOB - WELL DONE!!!

Stauer is a first-rate company with an eclectic line of items from incredible bargains to very unique and expensive. I have been buying gifts for family and friends from Stauer for almost a year, and every one has been a real hit. I have a personal account manager who has helped enormously in finding just the right gift at a price I can afford. I have also bought items for myself that I love and other women notice and ask where I bought them.

Great products. Very happy with them.

Our acct. executive, Tara ** is very capable. The main problem we have is that some of what we order always seems to be placed on backorder which has lasted from weeks to months. This is very frustrating to say the least. If you have an item that you know will be popular you should order enough of it in to take care of the orders.

I believe you folks should be more careful in some of your misleading advertisement. But you do a reasonable job and are a fair in comparison with others of like product, value reasonable. However you drive me crazy with the price of your silly chains. Why not price items that need a chair with a chain priced as one, and then there is your charge for shipping and handling. That insults my intelligence.

A stone fell out of my bracelet and was replaced and sent back very quickly and efficiently.

I ordered this watch. It arrived defective (the hour/minute hands didn't work). I immediately sent it back and after 10 days contacted customer service wondering why it's taking so long for a replacement. Customer service stated it will take 3-4 weeks before I get the replacement for A DEFECTIVE WATCH. I told them this unacceptable and asked to speak to the customer service manager. I left a message on her voice mail. NOW IT'S 24 hrs later still no call back. If this is how they treat customer then this is my last order. BUYER BEWARE!!!

It is one of the nicest winders I own, so nice in fact I had to buy a second one.

I placed an order on the 1st of the month & it was returned to sender as it was placed for delivery at our house, but should have gone to the PO Box, which is our official mailing address. According to the tracker, the ring was received at your location on or after the 16th of Oct, 2015. We haven't received our order at the PO Box & there doesn't seem to be any tracking for the reshipped item, if it was sent. Please reply to the e-mail address above with information regarding this foul up!! Why is this taking so long?

#20194 Stauer Magnificat II Timepiece - Purchased over a year ago. You'll need words to describe this men's watch such as; classy, elegant, handsome, impressive, magnificent, solid, sturdy, stylistic and WOW! Unbelievable quality and price! It's a complete beauty!

Accurate?? Terrible chinese or wherever they come from. The "knock off" watches are better than what you peddle. As they fail, I will return them for your self keeping. I will post this on social media!

I was so very happy with my order of rings!! They are even more beautiful than I imagined they would be!! Can't tell you how very pleased I am that I decided to place my order with Stauer! Thank you so much! Will definitely order again, and tell my friends! Have a great day!

I saw your offer for two items for $99.00. I made one choice and then the screen changed and I was given one item for $99.00. What happened? I want what you offered, two items for $99.00 as advertised. Please contact me and make good your offer or cancel the first order. Thank you.

I was very excited to receive my free ring for only shipping payment. I saved it to wear for my first trip to Sicily. I was very disappointed that on the plane to Italy I noticed one stone had already fallen out. I realize I declined the insurance, however, I didn't expect the stone to fall out on the first wearing. Certainly not a good experience and cannot recommend your company to any of my friends.

Prelude: I love emeralds and opals... I saw an ad in a magazine I was reading, while sitting in my doctor's office, for a necklace this company (Stauer) was offering for an incredible story and price. They claimed they made, from the ashes of Mt. St. Helens' eruption, by the modern technology, an incredibly, perfectly pure and flawless "emerald." Normally, I don't want "lab-created" stones in my jewelry. However, I know how soft and delicate natural emeralds are. For the price, I thought, if this "pendant" is as pretty as the picture, I can live with that. These stones made from those ashes are called "Helenite." I called to order this pendant and I am assuming it comes with a chain. Wrong! For an additional fee... I get sucked into buying a membership, they send four $50.00 certificates that can be used anytime during the next year.

2nd attempt to get in touch with you. Basically happy but one concern... Got a question. I have a Stauer Meisterzeit I bought... geez... two... maybe three years ago. Overall pretty impressed with it. The self winding-no battery required mechanism is the greatest thing since sliced bread. I have, in fact, become a zealous convert to Stauer watches. There will ALWAYS be a Stauer (self-winding of course) on my wrist..But of late, my watch loses time in an amazing fashion. At least 5 minutes a day... one day, no idea how it happened, a full hour. Is there a cleaning or a '10,000 mile tune up' so to speak that has to be performed periodically?

Returned unsatisfactory watch but no refund. Watch too small to read numbers on it. Automatic winder doesn't work.

Wanted to buy this bracelet, you state that it was reduced by $100.00 yet I found it elsewhere for $49.00. What is your profit margin? It must be 300%. The company I got it from made a profit on $49.00 and you are charging $50.00 more. What a rip off.

Purchased an automatic self-winding watch from Stauer. Watch did not hold a charge for 24 hours or less. Customer Service advised to hand wind the "automatic watch" each morning and each night to hold a 24 hour charge. Returned watch for refund. Was charged $32.95 for P&H. Stauer claims wonderment of timepiece because it does not require a battery totally ignoring the need to hand wind an "automatic watch".

I bought a Stauer Centurion Hybrid Watch ($59) and received it 12-2-14. Now eight months later the stainless steel colored finish on it is discoloring to a bronze color in five areas. On the watch back it says the case back is stainless but nothing about the rest of the watch. I emailed their customer service department to make them aware of their possible quality issue. They replied that they could exchange it with a new one upon my purchase of a "Replacement Guarantee" depending on its allotted time.

It was their error in shipping that unfortunately cascaded into a nightmare, so they get docked a star. BUT the necklace is fantastic and completely exceeds all expectations. My wife is over the moon with the necklace and she's a lot more relaxed about it being late than I am. And when this problem came up, Stauer customer service was great to deal with and really stepped up to help out. They even refunded all my shipping and handling charges. UPS and USPS added 99% of the pain to this process. I encourage every company to not use them for shipping.

I purchased a Graves '33 2 or 3 years ago and the band is worn out and one of the band pins is lost. Do you provide a metal band for the Graves and what would the cost to replace the existing worn band. Thank You.

First and foremost I have to say that most of the jewelry you buy from this company is lab created. That being said, it's a quality product at awesome prices. I have ordered many items for years. I don't necessarily believe their appraised values, but that's OK. The items are always beautiful, high quality and great values. There is a truck when shipping with Stauer. If you find something you like and the item is really high, wait a few weeks. They are ALWAYS putting items on sale, and odds are it will be soon.

We ordered a model car after joining as a member. We were told we would have it in 5-7 days. When it did not come, We called again. They said it had been out of stock but they would be getting a huge shipment in that same day and we would be getting it in 5- 7 days. We were also told that we would be one of the first to get it because we were # 12 on the list. So I called again when we did not hear if it was shipped. Now I was told that it is backordered for another month! I was also told that there is no way to see where we are on the list so we were lied to! This was going to be a Father's day gift. I would not deal with a company like this again. I feel like we have been lied to 3 times so far.

Just thought I would tender a compliment to your firm by indicating that I have purchased over time at least six watches (gifted a couple of them) and some jewelry. My favorite watch was my first one; the Dashtronic. I receive more compliments for that watch than any other one I own. I bought my daughter one of your white porcelain bracelet watches. It is her favorite. Unfortunately, I do own one watch which has a China movement. It runs OK but I will only purchase watches with Swiss movements in future. A personal lifestyle choice. Apart from that, I recommend you to anyone who asks "where did you get that watch?"

My husband spent over $160.00 for a Mount Helen's stone necklace and earrings. I only wore it one time and it immediately turned black. It will not clean. The stone is nice but the rest looks terrible. What a waste of money!

I am recently retired from the military. When I was active duty and serving, I traveled quite a bit and would pick up jewelry on my travels as a souvenir. Since I no longer travel like I did, I miss the joy of new jewelry. Well, one day, I picked up a magazine and found a Stauer ad in it for a free necklace. I couldn't believe it, but decided to call and I've not been disappointed since. I received the necklace and keep coming back for more. Their pieces are unique and I always receive compliments. I know I will get more... as a matter of fact, I have some items I want to get now.

It has been about 5 years since I received my Graves replica watch which to date still is a stunner. I am so pleased at the over flow of compliments I receive every time I wear this watch. The single most important watch ever built was engineered for a quiet millionaire collector named Henry Graves. And I wear it everyday. Thanks.

In early April I ordered a diamond necklace/Earring set (forgot the 2nd stone). I kept calling and emails to customer service and all I got was promises. I finally received an email informing me that the necklace (but not the earrings) was shipped which would shortly be shipped when the earrings came in. They gave me a tracking number ** which UPS said "not our number". After calling your service on the telephone I was told that I was wrong.. the necklace never came and when I called service again, I was cut off and when I attempted to call back, my calls DID not go through, same with emails.. I was a premier customer (paid for same) but I guess if your service department was not going to send me the purchase and DID not want my business, fine. I have told all my friends of all the above (they were Stauer customers through me) and all agreed with me and that they were going to shop on the tv jewelry program for their purchases in the future.

My husband is disabled and can not leave the house. The pieces of jewelry that I have got from you make me wonderful. I love jewelry and it makes me feel special.

Stauer has the best of luxury watches. All of their other items too, Because they are there is no exception at all with prices that match. All of everything is beautiful that do not cost thousands of dollars like all of the Swiss watches, Rolex do.

We just celebrated my father's 85th birthday. The Stauer 1930 Dashtronic watch was "born" the same year as him. He is absolutely ecstatic about his new watch which was at the height of technology and fashion the year he was born. The fact that his 1930 Dashtronic watch is keeping perfect time is an extra bonus and means that Stauer played a central role in making my father's 85th birthday an extra special event!

Several years ago, I saw a Stauer Advertisement in the USA Today. I ordered the Hybrid watch and it was truly superior to anything I had anticipated. Unfortunately, we had water damage in the house, and one of the many servicemen who responded took the watch and it was days before I detected it missing. I have ordered bracelets, women's rings, necklaces... all for my wife. Of course, she responded graciously, and appreciated all the gifts. As she wore them, she began to garner compliments, and decided she would now order for herself. She has done that, again and again, the most recent time ordering the TAMU ring for herself for Mother's Day.

I ordered a Starburst Tanzanite ring. I didn't buy any insurance. I had the ring only about two months and a stone fell out. I called Stauer hoping they would replace the stone if I would pay for it. Well they replaced the whole ring without charge even though I didn't have it insured. I keep telling people what a great company you are.

How delighted I am with the beauty of Stauer jewelry. There is a beautiful gem for every occasion. The ingenuity is remarkable. It completes and compliments my wardrobe and enhances my jewelry collection. Thank you Stauer for your skillful workmanship.

A few years ago, my husband gave me a raw emerald necklace and earrings for our anniversary and since then, I've been hooked. I absolutely love it! I was so impressed with the uniqueness of this jewelry and I have continued to receive other unique jewelry from Stauer such as the Hellenite necklace and earrings, raw ruby necklace, bracelet and earring set, among others. I get so many compliments whenever I wear my Stauer jewelry. Our anniversary and my birthday are just around the corner and I would love to receive the $250 gift certificate to continue my obsession.

Not too long ago, we were given a room size rug. It belonged to an older lady who was moving to a smaller place. We had the rug rolled up and in the barn, until the room was painted and re-done. On the day we were going to finish the room, we brought in the carpet and unrolled it. Something caught the corner of my eye, something bright and green. Oh my gosh! It was the prettiest little earring I had ever seen. It was just the right style, and exactly the right size for me. The color was stunning! I LOVED it. I told her son about it, and he told the woman who owned the carpet. She had long ago lost the other ear ring, and didn't want the single one back. That meant I got to keep it. I searched online for about 2 weeks to find out where they came from, but no luck. I even wrote about it on Facebook. I love this perfect little earring so much that I've decided to make a necklace out of it.

The first piece of jewelry I received from Stauers was from my boyfriend. We were dating for about 3 months when he gave me this gift bag and in it was this velvet box with the name Stauers on it. In this box was a heart necklace and earring set. Yes ladies, he paid attention and noticed that I loved heart shaped jewelry. It is a very beautiful set. I LOVE it.

First saw your beautiful pear-shaped necklace and earring set in a magazine when they were first coming out. Showed my husband. I received them for an anniversary gift that year. Then when the ring was available in the same style he got that for me as well. Have had so many compliments on these beautiful pieces when I wear them. Was also very fortunate to win one of your Friday giveaways here on Facebook not long after I had received the necklace and earrings. Love Stauer!

My wife gave me a Stauer watch (the one with the Morgan silver dollar) as my first Father's Day gift. The significance of it is that it was her way of telling me she was pregnant. It was meant to be and will be an heirloom that I will pass on to our beautiful daughter **'s husband on her wedding day... Hopefully very far in the future! I am looking forward to more children and more heirloom watches that I can one day pass on.

I have been ordering from Stauer for quite some time and am very satisfied with the jewelry, my contact person who is very helpful, the quality of the jewelry and the time it takes to get it.

I ordered the pear shaped Tanzanite ring, and have worn it many times. It goes with a lot of outfits and looks great. I also ordered the Tanzanite bracelet. It is just as beautiful as the ring. Highly recommend both of these pieces as a wonderful addition to anyone's jewelry collection!

I am planning a large charity fundraiser for the museum in my community. It has an Arabian Nights theme, so my mother undertook to find me the perfect keepsake. She found the Thai Orchid necklace on the Stauer website and saw that it was a real orchid preserved beautifully with gold details. She immediately decided it would be the perfect remembrance for my event and a beautiful addition to my outfit for the evening. My mother purchased the necklace online, which was very easy and convenient, and it arrived the next week. When she presented it to me, I was in love. The Thai Orchid necklace is beautifully made and captures the essence of the live flower that it so wonderfully preserved. I cannot wait to wear the necklace to my event to show it off and to enjoy it for years to come! Thank you, Stauer, for making such wonderful and unique products!

Everything that I have ordered has been beautiful, well made and a delight for my wife. She loves the earrings and rings especially. Will probably order more. Our sales rep, **, has been great.

TAC7 Watch is very stylish and rugged, keeps good time. It is quite large and the band was very stiff and needed to be broken in. Overall one of my favorite watches.

The Chrome Monaco has been my favorite watch since my purchase. It is very good quality and keeps great time. I have several Stauer watches and all are very good. Stauer products, from my experience, have been very good quality. I have bought several pieces of jewelry for my wife and daughter and watches as gifts for friends. Please consider Stauer as a great source of good quality watches, jewelry and other items.

Review Text: I received this (Dearly Beloved Ring) set for my 21st wedding anniv. I must say it is so beautiful; absolutely stunning & just as precious to me as my original gold band which my husband had inscribed 21 years ago. I wear my jewelry EVERY day & am very hard on my rings in particular, but I truly believe *and it has so far*, this set will last for a very long time. Hopefully long enough for my granddaughter to enjoy! I know this will not be our last purchase from Stauer. I also received another single ring for Xmas. Love, love, love them! Excellent quality & receive many compliments on a daily basis!

I recently purchased my first Stauer watch because it was on sale for $29. I have to say that I like my watch very much. I think it is a nice looking watch and it goes well with my suits. So far it seems to be accurate so what's not to like? If it is any indication of Stauer in general, I'll be buying more watches and other products from them .

I bought the watch 2 years ago from Stauer, online. The first watch stopped operating and I sent it back. A few weeks later Stauer sent me a replacement, which worked. Now, 18 months later the battery died. It is a CR2026 battery. I had a very difficult time prying the back off but finally accomplished it. I installed the new battery. Then, no matter what I did, the back would not snap in place as it should. I was afraid of damaging the plastic crystal so I fabricated a ring that would bot apply pressure to the plastic crystal and used a padded clamp to apply pressure to the back cover.

I have purchased several men's watches from Stauer and have been very pleased with all of them. One watch began to lose time despite a new battery and Stauer replaced it with zero issues. Would recommend Stauer to anyone. Very reasonable prices on quality products.

Enameled Rose Brooch - This was the second item bought after I joined your program. I absolutely love wearing and have people asking if it is a real rose. My only mishap happened when removing the jacket while sitting, I leaned back on the jacket breaking the brooch leaf from the stem. Super glue repaired and actually strengthened it a bit. I do plan to get another pin for the back since it is flimsy. I just run an earring plastic backing into the shank part to hold it to fabric should it become loosened. I thoroughly enjoy wearing it.

This is a request for refund of the full amount or other reasonable settlement. If my request is not honored, I will begin legal action. I purchased 3 sets of Crimson Jade Set (Item # 27943) for $237.00 plus shipping. I spoke with a Manager, March 31, 2015 - after it was reported to me that the pieces bled red dye on their recipient and recipients clothing. I asked this Stauer Manager why the dye-ing was not divulged as part of the description for the items. No direct answer was given. But I was thrilled when he told me that, the first 500 orders were not washed and that has now been added to the manufacturers process. The washing is simply to rinse in cold water and to dab dry with a paper towel. No color changes have been reported. He recommended washing the stones as described above.

I own two very fine watches from this company! I I just love both of them and wear them all the time! Thank you for great product.

Bought a high quality time piece, The Centurion. Got a confirmation number, tracking number, and received the watch within a few days. Opened the package and saw one of the most beautiful watches I've ever seen. Build, quality and ascetics were amazing; especially for the discounted price I paid for it. Stauer made the entire process quick, easy, efficient and I ended up paying a fantastic price for a watch I'll love for a lifetime.

I have made 4 separate purchases with Stauer over the last year which may have included more than one item per purchase. Stauer is reliable, offer a quality line (watches) at prices not found anywhere else. The quality of their watches is equal to many that can go for ten times the price or more. Stauer offers discount deals weekly if not more often via emails which is nice. My purchases are mostly watches and I could not be more pleased and will buy more in the future. In fact trying to decide between two models now...maybe I will just make it easy and buy both. Their shipping and customer service is excellent.

Beautiful jewelry & watches & unparalleled customer service.

Great and very unique selections but there is no way to ask to stop receiving the catalog. I have tried several times. So it just goes in the junk mail bin.

None of the items I've order was to my satisfaction. Materials were below par, stone's unpolished. Metals below what I expected. I returned several items.

I received a BEAUTIFUL necklace from my mother for Christmas. It was a ruby heart surrounded by CZ diamonds. Absolutely Stunning. I will treasure it forever!

I have been very happy in all respects concerning Stauer. Except one time - my Girlfriend had prior ordered a Londonblue topaz tiara ring. All that was avail. At time was 5. We did a return for different size, 7. Told upon my contacting Stuart that ring Not obtainable.You guys should have called and let us decide to keep 5.

Excellent experience all around! Ordering was easy, merchandise arrived quickly, well packaged and in perfect condition. Quality of product is quite good!

I have had this watch for about 2-3 years, a very rugged watch, keeps perfect time, looks good. I get compliments on it all the time. The analog battery went down. I took it to a jeweler to get it replaced. It was worth more than I gave for it. If it ever quits, I know where to get another. Thanks Stauer for a great watch.

I recently ordered a watch from Stauer. It's terrible. In all fairness, I have not tried to return it yet. I'm hoping it won't be problem. It hasn't kept time since the day I got it, 5 weeks ago. At first it was just a loss of a couple minutes every few days. It then progressed to a loss of 5 minutes a day. Now, the hour hand and the minute hand aren't even in sync. When the hour hand is straight up at the hour, the minute hand is all over the place. I was aware I wasn't buying a Rolex, but I'd have been better off with a watch purchased at the dollar store.

Compendium Hybrid Watch - I received this watch as a gift. Today is the first time I have worn it. I adjusted the back this morning. Made sure the time was set and headed to the office. Just after lunch I noticed the analog time was wrong by more than 20 minutes slow. I also noticed a deep scratch in the crystal. I sit in an office at a desk in front of a computer all day. How could I have possibly scratched the crystal, my old Timex has been worn while working on my car and not gotten scratched. I will shelf this watch and may never wear it again. Time to buy the Casio back on. The time is accurate to the nano second with that one. Goodbye piece of junk.

I ordered this ring on 10/17/14 as an anniversary gift for my wife. The first time that she wore it, a diamond fell out. The ring was returned on 10/21/14. The ring was repaired and returned to us. My wife wore it and lost more diamonds. Ring was returned again on 12/9/14. This time it took a long time to have it repaired. When we received it back, it had missing diamonds and some inferior diamonds had also been installed. The ring was returned again on 2/4/15. We still have not received it back. I called ** and every time he had different stories. One time the ring was being repaired. The next time, a new ring was being made. The next time, the ring was supposed to go through his desk before being returned to us and was not.

I received a watch as a gift, the hands have come loose. I called to inquire regarding service. They wanted proof of purchase. I did not have this information. I then indicated I would pay for repair. Was informed by customer service that after 3 years or without proof of purchase they will do nothing, no replacement or repair. Why spend $200 plus for a watch that cannot be repaired after 3 years. Note my 6 year old $45 Timex will still be repaired by Timex. Don't waste your money or time.

I purchased a tanzanite ring, earrings, and a bracelet for my spouse. The advertising in their brochure does not say these stones are lab created. Instead they say that their tanzanite comes from only one mine. This statement is true regarding tanzanite that comes from the ground. This is not true, when the stones are lab created.

I bought these watches in 2012. They broke several times. At first Stauer replaced the watches but I got tired and embarrassed of wearing these watches that would fall apart...crowns falling out, buttons falling off, bands breaking, etc. Now I try to get them repaired and no one else can fix them (proprietary parts). Stauer only offers to repair one of them because the other is discontinued and they won't fix or exchange it, my tough luck...good for trash now. Shoddy products and poor customer service. I regret ever buying these products and discourage anyone from doing the same. Do yourself a favor and stick to Macy's.

I recently purchased a ring for $150 and was charged $19.95 to ship it. I complained to the company that their shipping charges are excessive for shipping such a small item. I complained that their charges are based on price instead of the size and weight of the item and they use the cheapest form of shipping, USPS. If I purchased the same ring for twice the price they would charge me twice the cost for shipping. When most companies today offer free shipping when the cost of the item is over a certain amount usually $150 but not Stauer.

They are a ripoff for sure. I ordered a so-called free ring. Only pay for shipping and handling. But Texas requires .01 purchase. Received the ring. Looked like flea market purchase and was too big, these rings are so good that they can't even be sized. So returned, was told would have to pay them $8.00 of shipping. I had pd. $19.95. Sales person also had talked me into $9.95 insurance. I paid shipping to return & I got a refund of $9.96. I called and they said the only refund I had coming was the insurance and the penny. Beware, don't get ripped off by them. I feel like such a fool for thinking it would be a good deal. They should be run out of the country.

Stauer has a lot of good items, sometimes at great prices, but if you ever need a return or exchange they do not stand behind their products. They are quick to get an item out to you if you buy it, but if you are not happy with an item you get awful customer service from Stauer. First they put you on the phone forever, then they refuse to even swap out another item of the same kind if it is flawed, even if it is clearly a mfg defect. I sent back a Daimondaura stock # 27097 Rock Of Love "diamond" pendant that I was unhappy with due to a mfg defect in the "diamond." 5 weeks now and no return sent back yet, but they did offer to send the item with a mfg defect back to me... ugh... Bottom line Stauer Jewelry stinks when it comes to refunds.

I was looking to buy a watch by Stauer, thinking a little pricey for me, but still a great gift to my husband. When I decided to buy the Metropolitan watch and reading it, I am definitely not buy from there and will alert as many people that they use the word "antique" in front of IVORY because that is the only legal way you can say it without have legal issues with the world. Everyone know the fact "antique ivory guilloche face" that this manufacturer does not care about the thousands and thousands of elephant are being slaughtered every year, and although it is only a little bit of ivory, but all the "little ivory" makes a huge impact on the Elephants. So you know what Stauer, go... and I will be starting a campaign on your company so that people stop buying from you. Let now forget the Crocodile band is also killing Croc. Although they are not an endanger species like the Elephant are.

I order the Navia Jasper set from Stauer. I had ordered several jewelry sets and was very satisfied up until this point. I initially liked the jasper jewelry, but didn't wear the set until THREE months later. I received many compliments on the set, but noticed later that evening in the mirror that the blue dye/ink had come off on my white sweater set. I knew that the jasper had been enhanced, but never expected this from such an expensive purchase! The customer service rep got clearance from his supervisor for me to ship it back for a refund, but I felt like they were doing ME a favor. The rep offered a simple apology, but I thought since I was a "valued" customer, they should have offered me some other compensation. (a coupon perhaps) I was very disappointed in how this was handled.

Fell for Stauer's advertisement and guess what, watch worked for about a month then started to work intermittently until it finally stopped working. I had the watch in an automatic (Orbita) watch winder so the watch would always be wound and running! I contacted Stauer and their response was I ruined the watch by using a watch winder! Get real you MORONS at STAUER!!! Save your money and NEVER buy a Stauer watch because you will regret it! They DO NOT stand by their warranty! They make Junk!

I bought 3 watches with extended warranties. Watches failed. Stauer would not replace watches... They're liars, selling poor quality watches and DO NOT recommend them at all!

I ordered the pearls and they are horrible. They are not even uniform in color. After reading these other reviews, I'll just chalk it up for a loss and not deal with them again. It's a shame. Because they had a good reputation years ago.

Stauer compendium hybrid watch - I bought one of these watches awhile ago. I was happy for a year and a half. Then the band broke. I was putting on my wrist and it fell apart. I called the company and they said they told sell replacement bands. Then just recently I changed the battery. The analog part does not keep accurate time. Also, the sweep hands "jitters" back and forth. The digital component is fine. I am very leery of buying another stauer watch.

I have bought several watches from Stauer and have problems. You only have 30 days to return so never buy more than one at a time. The gold plating was a powder and wore off right away but I had bought more than one watch and didn't try this one until too late for 30-day replacement. I feel so dumb. Other watch made it past 30 days, but is an automatic and went click and stopped working. Sometimes they do work and look nice.

Bought from them and the jewelry is fake. Tarnished. No refund. Something needs to be done about these people and their deceptive practices!!

First, I had to wait for 30 minutes on hold to speak to a customer service person. I was told that only my husband is on their account so I cannot returned anything, even though my husband and I have the same credit cards and the items were a gift for me. The customer service person could not provide me with any options for the return. My husband has been told NEVER to buy from this company again.

After receiving a ring that was purchased sight unseen, I was dissatisfied with design and quality of product and mailed it back along with faulty watch to get refund and replacement! While waiting for refund and replacement, I purchased several other items that were faulty/broke as well! I was told to give credit card info. for refund, where they turned around and tried to charge the entire invoice again! After talking to customer service again I was told that they would take care of the situation, at which point, nothing was done! I was informed they would call back the next day, but didn't! I've been given a platitude of explanations that were all different from the ones before, and was then finally told that I owed them more money! They stated that the watch was returned but not the ring, which were in the same box! They then began giving me the run around, at which point I became livid with the whole situation! I'll gladly return all the crappy items that they refer to as jewelry, for a full refund, of which there will. I'll as always expect nothing in return!

I just received two items from Stauer. The delivery was 6 weeks after the order was placed. I ordered the items at the same time but they ship them separately in order to charge two outrageous S&H charges of $19.95 each. Often times the S&H charge exceeds the cost of merchandise. I will never use this company again.

You gotta be kidding!! Advertised as 26" long- barely 24" long. Showing round pearls, 6.5 to 7 mm - I even asked if the pearls were round and was assured they were. Not a round pearl in the bunch - they were definitely Class D pearls. You can buy same necklace only with a clasp for less than $6 at any Walmart, K-Mart, etc. So disappointed. NEVER AGAIN... and I will tell everyone I know not to order from your company.

I received an email offering a very special promotion on a "Rock of Love Blue Heart Pendant", at $12.25 (supposedly a small fraction of the regular price!). Nowhere on the ad did I see the size of the pendant (I remember specifically looking for the size and could not find it), but the picture was rather large, filling up about a quarter of my relatively high resolution computer screen. I bought 3: one for my wife, one for my daughter-in-law, and one for my grand-daughter. When I opened the package I saw 3 bags inside measuring over 3" by 4". At first I thought the bags were empty. After more careful inspection I found a pendant in each bag. The pendant was less than 3/8" wide with no chain (although there was a chain in the picture and nothing in the ad saying the chain was not included).

I have been a purchaser of Stauer watches, etc for years. Spent a lot of money. This fall I was refused a chance to return a watch for a MORE expensive one that they were selling because I was 3 weeks late on their return rules. And it had nothing to do with the condition of the watch l was returning ---- this request was just over the phone! This company is becoming a sham. The complaints I have read are astronomically bad. That's too bad. At first, they gave us normal people to feel like we were treated like the royalty they claim to be themselves. Listen, nothing is free. The more one buys from Stauer, the more one will know this.

I have placed several orders with Stauer in the past. I haven't noticed much until last summer. There were several back orders and the items were shipped as they became available. I then noticed that there were several charges on my credit card that did not reflect my purchases. I talked to at least 5 different people in Stauer's accounting department requesting clarifications of those charges. Three of these people were rude and condescending, and the other two though they promised that they would look into it, and get back to me, they never did. Though the charges on my credit card didn't make any sense, I believe that what they did is that they charged the full amount, for all items ordered, and then they re-charged them individually once they became available for shipment.

I have ordered 3 Stauer watches in the past 2 years. I know exactly what they are - copies of much more expensive watches. I have been extremely pleased with the look, attention to detail, quality of product, and operational performance of all three watches. I have received many compliments on the watches. I'm very happy with the company and would recommend them. I can't speak for any other types of their jewelry as I haven't and don't plan to purchase any. I do heartily vouch for the watches I've purchased.

On September 22, 2014, I purchased Stauer Centurion Hybrid watch. When I received it, I set the watch up using the enclosed instructions. I noticed that the bezel on top was very difficult to use, it was so tight I couldn't turn it. Yesterday, I tried to change the digital time for daylight saving time. I couldn't get the time to change. How should I proceed with this problem?

I was going to buy #25596 Watch with a $50.00 Stauer birthday gift. But when I declined to buy a platinum service card they said my order was expired. I received their catalog the same week I place my order... Last year I bought their platinum card that I did not used. That's the reason I did not wanted to buy this year.

Stauer states in the advertisement: If you're not totally satisfied, return it for a full refund of the purchase price. The first time I wore the Treasure found in Mount St. Helen's necklace and earring set, the "gold" was tarnished and flaking off. The jewelry was returned with a letter explaining the problem. That was followed by a second letter a month later. It has been 3 months since the jewelry was returned and still no response has been received.

I purchased a watch from Stauer. I did not like the watch so the next day I returned it. I paid $59.95, but was only given $31.90 return credit, so it cost me over $20.00 just to review this watch! I will NEVER buy from them again, and I certainly will tell others... It's a ripoff!!!!

I ordered Oval Ruby Pendant & Earrings Set for my mom from Stauer. It took over 8 weeks to arrive and when I finally got it, I was very disappointed. The stones didn't look like ruby at all, very poor quality and it was totally different than the one shown on the website. The Earrings were in 2 different color, one darker than the other. Also, the silver was discolored and looked like the lowest quality of silver you could find. I had to wash my hands 2x to get the black color off my hands. The return supposed to be free, however when I returned the goods I had to pay for it as it was shipped back from Canada. Stauer charged me $316 US and I only received $270 CAD back from them. All in all, very bad products and very poor service. I wouldn't recommend anyone buying products from Stauer since all they are doing is misleading people to make profit.

I received a response, after about 6-9 months, asking me to send the ring back and they would give me a new one if I purchased a 2 or 3 years of insurance which was $35.95 for 3 years, but it was prorated back to the time I first purchased the old ring. This in my estimate, should have been a 3 year warranty on the brand new ring, but I only got about 1 year for the 3 year insurance price, since they went back to the purchase of the old ring. I did receive the new ring, but only about 1 year of insurance for the price of 3 years.

I have ordered the Tanzanite Sunburst ring in Stauer company on address in Denver, Colorado. However, at April 16, 2014 I have received the following e-mail: "Dear BILL, You may track your package. Shipping Address: ** ORLANDO, FL 32809-3758." However, it was not my name and completely not my address. All my attempts to persuade them and to give them again and again my name and my address failed. Thus, I have received neither my ring nor my money back. So, simply to say this company stauer@amsi-corp.com stole my money. Seems like the company has a problem with shipping anything or may be it is simply used to steal money? Where to find the truth? What to do?

I ordered the Pride of Zambia emerald ring. Upon receipt of the ring, one of the middle stones was broken. I returned it for replacement. Took a long time for the replacement ring to arrive. When it finally did arrive, there was a visible flaw in one of the middle stones. I sent that one back as a return and have not yet received my money back. Seems like the company has a problem with shipping flawed jewelry. Where is their quality control department?

I purchased a set of pearls from Stauer and paid with my charge card over the Internet. I have never had any trouble with anyone stealing my credit card number and have had this card for years. Two days after my order with Stauer, we were notified by the credit card company of charges on our card that were being mailed to another address. We immediately cancelled our card and were issued a new one. I cannot say that Stauer was responsible, but it sure looks suspicious after never having had one problem with our credit card.

I Ordered a Dashtronic watch from this Company. 2 days after it arrived, the self-winding mechanism on the watch came loose. I REALLY thought the watch was cool, and thought "it's Man made and any item Man made can have problems". I attempted to contact their Customer Service Dept. All I got was a recorded voice telling Me that my call would be answered by the next available rep. No one ever answered! This happened each time I attempted to call. I returned the watch for a replacement, using the return label/tracking # provided Me by Stauer. A company named Newgistics / Returns trucking. It's been two weeks and I am having the same difficulty with this Company As I did with Stauer's Customer Service Dept. I type in the required #'s and I receive no tracking Info. Just " Your order is on it's way to it's first U.S. Mail Checkpoint."

My husband bought the necklace for Christmas; was told that the earrings weren't not Mount St. Helens and had to buy them separately. Then he had to join their membership so the cost went from $143 to over $225, with an additional bracelet. When I went to wear them on March 18th, 2014, (they'd been in the box all that time) the chain on the necklace was turning from the gold to silver and looked tarnished. Therefore I haven't worn it yet and also need to contact the company. My husband & I both think this is a bait & switch business. And they advertise in Veteran's magazines!

I saw the ad for Stauer Corso watch on Motor trend magazine. I liked how it looked and decided to buy it. It was nice that it came with Flyboy sunglasses. The watch arrived earlier than the expected delivery. This was a gift for one of my best friends male friends. He loved it, he went to resize it and now tries to wear it every day.

BEWARE OF THIS COMPANY - REEKS OF IDENTITY FRAUD!!! I saw a pretty ring in a reputable magazine and ordered from Stauer online. The order process was smooth and I even found a couple more pieces for what I thought was a very good deal. A couple days later I received a call from a "stauer customer service rep" saying they couldn't verify the address I provided as my residence was correct. WHAT?!? Why would a company need to verify anything? Ship the order where I tell you to ship it! They went so far as to say they needed me to fax them a copy of a current utility bill or my drivers license before they could fulfill the order. NO COMPANY SHOULD EVER REQUIRE THIS FOR A RETAIL PURCHASE! If you read this before ordering from this company online or on the phone, STAY AWAY!!!

Stauer Revelatta Handbag - Nice styling, but "genuine leather construction", I don't think so! It may look like leather, and for $199 (or more) it should be, but the "leather" is stiff, hard, and a scratch I got on mine shows white underneath. Feels like plastic and bag has no "leather" smell whatsoever. *****Buyer beware. *****

On my first time that I tried this Company online, I bought a Spectra Scienze Ruby. It is a rip-off! The picture of the ring is whole different than what I received. The quality is terrible. I went to Walmart and I saw another one like that. The service is awful. I return the ring and I lose 28 bucks! They not answer your e-mails, and when you call, you have to wait for at least 30 minutes to someone answer in a bad mood. I never ever buy anything from Stauer again!

I bought 2 Stauer Automatic Men's Watches, one I gave to someone as a gift, one I keep to myself. The plating is rose gold Chronograph sweeping second hand. The band is leather? About 5 months into wearing mine I found the second hand and some rose gold rings had fallen off and sitting inside the glass. Now keep in mind the version I bought looks like a Rolex Daytona. Far From a Rolex. Okay... I sent my watch back to the Stauer co. and about 2 weeks later I got someone's old watch kinda like the one I had but different. Mine had a glass cover on the back & the replacement looked (used) and NO GLASS Cover just rose gold cover, and the glass front had some minor scratches. In my opinion don't buy their watches. But the Women's rings, my wife LOVES LOVES LOVES them Stauer Jewelry.

I have purchased a number of pieces that were really attractive and had no problem with them. For the price, I do realize that they are costume pieces. I'm not fooling myself into thinking it's anything more. I have notice that the clasps are sometimes rough and not well finished. I have the "ruby" necklace, which I wore with a white shirt this summer. The color faded and ran onto my clothing, ruining the shirt. A call to customer service revealed that these are dyed rocks. They don't seem to be fading any further so I can probably wear it with a dark colored shirt in the fall.

My mother bought about $400 dollars worth of this junk jewelry. After my mother died, I tried to return the jewelry. They at first agreed, as long as I could show that I was the administrator of the estate. Then when I got the information together for them, they refused to even take my calls. I called several times with no response. The jewelry is ugly, poorly made, and overpriced by ten-fold at least. What a huge rip-off.

The latest Stauer ad in Nat Geo claims to be selling 400 carats of genuine rubies in a necklace set. For 149 bucks. Did any of you really think this jewelry was real? 400 carats of ruby... You couldn't get even 1 carat for that price. All of you who buy cheap fake jewelry deserve to get exactly what you bought. Spend a decent amount and get a quality item at your local jeweler next time.

I ordered the three-stone platinum fused classic ring three months ago, which comes with free earrings. I called after 7 weeks to see what was going on. They had no idea when it would be in. So I waited another couple of weeks for it to come in and called again, which was when they told me they still had no idea when it would be in and that sometimes it could take up to three months to come in from the manufacturer. It took 11 weeks to get to me (and it was sent to me without the free earrings because I practically begged the representative to check if there were any rings in my size because my wedding is next month). When I received the ring, the first thing I noticed was that it did not look like the picture at all. The center stone is huge, and it definitely looks different than advertised. I thought it looked like something you would get out of a gumball machine. But that wasn't it.

1 gram platinum ingot necklace - I received this as a gift. My mom paid over $400.00 for it. What a ripoff. The price of a 1 gram platinum ingot is currently $51.00. The metal object holding the ingot is silver plated and is corroding and losing the finish. My mother is obsessed with this company. They call her all the time with deals. I'm going to warn her about this company. Thieves. I am surprised they are advertised in quality magazines.

My husband bought me a set of heart created rubies, earrings, pendant and ring. They looked beautiful at first. My ears closed and so I didn't wear the earnings for a while. We moved a couple years later and I misplaced the necklace. I found it in its box in the back of my dresser instead of my jewelry box. As a result, I didn't wear all the pieces together for a couple of years. When I found the necklace, I put them all together and found that the rubies no longer matched. They had lightened in color; one was almost pink and none of them was wearable together. Natural rubies don't do that. Stauer claims they are superior. This is an excerpt of their advertisement for another created ruby set. They still sell this set. I found them on their website. Their claim is fraudulent. We don't ooh and ahh and they are not exact rubies.

The first bad experience involved ordering their watches. After 5 months, it stopped working properly. Specifically, the hands on the dials became misaligned and the watch face detached. I should have expected as much for a piece of junk made in China despite their high praise and fantastical description on their website and glossy catalog. The second bad experience was the purchase of the Celestial Sapphire necklace. I opened the package to discover the item contained numerous defects. Specifically, the item was scratched in several places and unpolished in other places. These defects were quite visible in normal light and could have easily been seen had Stauer conducted a simple quality control inspection. This is a far cry from how the product appeared in their glossy catalog, i.e. polished and unscratched. It is clear that they do not conduct quality control of the items that they sell and that many of the items involve inferior production in China. Buy at your own tolerance for disappointment.

Stauer Corso Watch is the worst watch ever! It constantly needs to be wound up, especially if it sits for more than 11 hours on your desk. You never know the right time because the "handset" pin always pops out slightly, stopping the time or rolling the hands back. It's the biggest piece of junk ever made! Do not buy!

My son bought a ring for his engagement 45 days ago for the price of $139.99 plus tax/shipping and handling, a total of $156.00. Today, we received an advertising magazine showing the same ring for $39.99. How can the price drop $100 in 45 days?

My husband gave me a ruby necklace for Christmas (2010) from Stauer for $145 plus insurance coverage. The second time I attempted to wear the necklace in June 2012, it broke. I returned it for an exchange. When the exchange arrived, it looked nothing like the one I returned. I called customer service and was told the original necklace was discontinued, that I could have a store credit if I returned the exchange, which I did the following day. Because of their 30-day return policy, I have one option, choose an item I'm not happy with and if I don't select something that costs less than $145, pay additional shipping and handling. That is what I'll do. What I won't do is recommend Stauer to anyone. Their business practices are not customer friendly by any means.

I purchased a Stauer watch, wore it 2 hours before the band came apart. I tried to call customer support and learned that they do not work on weekends. Really a bad news story.

I just tried to send one reply and it was refused because I did not use one of the address blanks. This time, I entered the city twice, so it isn't blank! I feel like I was scammed. I bought the Tanzanite cluster ring (now listed on special as $199), and a Tanzanite cluster pendant (now listed at $299) plus a couple pair of earrings - probably for free, but essentially $25 for handling and shipping. Because I decided I no longer wanted them, I sent them to a jewelry company for sale. Their offer was $25.00 for everything!

An advertisement in National Geographic Magazine for Stauer said this "automatic 27 jewel watch" was a redesigned replica of the original French/Swiss "masterpiece". They made a big deal out of the millions they spent on the Swiss machinery used in the production of the watch. The watch was just under $100 plus at $25 shipping. When the first watch arrived, the adjustment buttons on the side fell off when trying to set the time, day and date. I sent it back, told them I was not satisfied. No refund, another watch. Okay, then I looked at the back of the watch and saw "movement made in China". Nowhere in their ad in Nat Geo did they ever say anything about China.

I shipped the earrings back as they were scratched. I was given the tracking number **. The jewelery was shipped on February 13th. Ten days have passed so I have tried to track the package. No luck! The earrings were supposedly to be exchanged for a Murano bracelet #21751. Where is my package?

My husband bought me a ring from Stauer. I loved it until a large stone fell out and I am having no luck contacting them to have it replaced free of charge, of course.

I got a necklace and a pair of earrings as gift as they couldn't cost more than $1, extremely poor quality. I'm mad because I didn't listen to my husband and enrolled in their club program only to have $200 practically down the drain. It's about a year and I have not seen anything I liked too. I used $50 of that $200 to buy a gem necklace. When I received it, it was not the color that I wanted, so I returned and there went my $50 coupon, which I had to call to request it to be reimbursed. Definitely not a place to do good business and will refer it to no one.

I bought two items, one was pearls for free, but had to pay $24 to ship, and a second item on the same order was leaves dipped in gold, on a chain. This stuff is pure junk. They are not worth more than $1. They are crooks. They offered to give me my money back. If I send it back, it will cost me more money. I was embarrassed in front of my wife, for giving her this junk for her birthday, and I am out the money.

The free jewelry I received was pure junk. The necklace didn't even have a chain with it. The bag the pearl necklace came in was dirty and the pearls looked cheap. They also said I ordered another set of earrings and a ring. I did not order these and I did not receive them. I’m waiting to see if they charged me. Avoid these folks.

I too was suckered into buying the "beautiful" Amethyst necklace. Seriously, my 5 year old granddaughter could have done a better job making this. It's not worth shipping back, $8.00 deducted from total. Clam clasp tied on with thread, no connector, just clasps into the small chain. Very cheaply made. I would be embarrassed to give this as a gift. Uneven spacing of stones. ** experience. I can't believe that they were talking about "losing" money on this offer. It seems that they made a boat load of money on shipping alone.

You know when they say that when an offer is too good to be true, it is? Well, that is definitely the case with these "free" jewelry offers from Stauer. I ordered 3 "free" items in October; I only had to pay the ludicrous $24.99 "shipping and processing fee" for each piece. I received all three junky pieces in December all thrown together in a first class envelope, no boxes, and that's how it should have arrived because every piece looks like a piece of junk! The dime store clasp on the amber heart pendant is a real piece of work and the amethyst necklace looks like something my child could make with a bead kit. I also ordered a set of pearls, more junk. Oh, and this stuff is not returnable because you only pay the $24.99 shipping fee. I am sure this cost about $3.00 to ship to me, not the $75 I paid Stauer! Never again will I order anything from this company, and you can be sure that I will make sure my family, friends, co-workers, etc. see the junk they are advertising as costing in the hundreds of dollars. Just terrible!

Poor - I bought the Amethyst Maiden Necklace, Amber Heart Pendant, and Sapphire Pendant - for shipping costs only of $24.95 each - total for all the shipping was $74.85. The clasp on the Amethyst necklace is cheap quality, dime store quality. The necklace was not worth the $24.95 shipping fee.

I purchased a set of Jewelry from the Stauer Company that was advertised in the NRA magazine American Hunter. It was a ring, bracelet, earrings, and necklace, all totaling $399.00. It was advertised that their science has found a way to duplicate the diamond. I made the purchase for a Christmas gift, but held it till April for a birthday gift instead. When my wife saw the jewelry, she thought it was way too much for the product received. She called it "high price costume jewelry". She called the company and asked if any of the jewelry was real, and the spokesperson was very rude, and said yes it was good jewelry. My wife said sterling silver always has a mark stating sterling silver, and this did not have any such markings on it. We packed it up and sent it back to the company with a letter inside stating why we sent it back, and expected a full refund.