Stauer Reviews

When I ordered the watch it stated I would get a $40 discount and when I submitted payment the discount was taken off.

I have ordered previously and have always had excellent service in the product and delivery of items. I did receive a discount card but could not find it so used your code 12 hours.

I tried to order online and it was out of stock. Called the 800 number and talked with Kyle (I believe that was his name) and he was very helpful. Got online the next day and placed an order.

I was supposed to get a free pearl and silver necklace with an order of $50 but your website deleted it as soon as I paid. This may be my last order ever if you will not get this fixed.

Very confusing. You ask for things that are not on that page. I cannot confirm my email below, can only check box...nothing happens. You want my order # now, but I don't have it, it is back with my emails. Your process does not flow or it is just me.

Questions answered. But with my part timers my retention leaves a lot to be desired. I know I purchased a 1 year membership package that enables me something that I'm not sure what all it includes. The sales person told me but I can't remember. I thought it would tell that information on the order form so I didn't keep asking him. I already asked him too many questions that he answered I didn't want to take up any more of his time. If I could get this information so I can keep it in my files. I have started for "Stauer" it will make my wife happier and make my life easier. Thank you.

At first I called to complain that the free Vela watch that I got on a previous order was dead on arrival. We looked at alternative watches and I bought an upgrade. Phil was so charming I forgot my anger that the Vela watch did not work. It was not even worth my time to send it back. I hope the Centurion II watch works better. Sku27683. I have to decide whether or not to give the Vela to my 6 year old grandson or throw it out.

1st purchase - This e-mail confirmation of my purchase states "dyed" emerald. What does that mean? Was not described as dyed in description of product until just now. It's not real emerald???

Mirasol Necklace & Earrings. Savannah helped me with my order. She did a great job helping me with everything I needed to do. She is very kind. My experience was great and if I need to order, I'll be calling her again in the future.

This is not the first time I have placed an order and I am sure it "probably" will NOT be my last. My wife comes in and tells me to "order this for me" and I do. Yea, I know, me and the dog, "both housebroke". To the point- ordering was very simple, just filled out the form provided and am waiting for the item to arrive. The items have never been misrepresented. Tracking is provided which allows us to know where our order is and about when it will arrive (extremely important to my lovely wife). We have always received excellent service and great quality. We would recommend Stauer to anyone.

I found the perfect gift, River Canyon Bowie Knife, for my friend in the August/September Moose magazine. I called today to order and spoke with Paul. Foremost, he was a true professional when speaking to me. However, he was able to bend and we chuckled a few times too! We discussed the Stauer Platinum Membership and he was able to answer all 99 of my questions. He sold me! I am looking forward to receiving my catalogs and using the FOUR $50 Discounts toward ANY purchase with no minimum purchase required. Also, I will stuff stockings with the certificates Stauer will be mailing for me to give my friends.

I paid for shipping $19.95. Was told it would be here on 9/21/2016. I have yet to receive my item. It was ordered to arrive for a special anniversary. So thanks to your company and shipping I have not received it. I'm so disappointed with the service I have received. With the amount I was charged for shipping it should have been here on time.

Just purchased and received this 5 star opal anniversary ring COLOR. The stones in the ring I received are all the same white color. Looks nothing like the colors you show in the ad for this ring. Very unhappy with this purchase from you.

Picture of watch in catalog is deceptive. I could not read the 3 small dials on the face. The watch is difficult to tell time with so many moving parts. I am sending back.

The person who helped me place the order was very friendly and helpful. The product is quickly on its way. The $50 dollar savings offer was helpful but partially negated by the shipping costs and would have been eradicated entirely by the added insurance offered. The daily e-mails are sometimes too much but the offers are good and I like looking at the jewelry even if I cannot always afford it.

Product received was not even close to the one pictured in the catalogue. The product received lacked any color and it had two fractured cracks. I sent it back. The another one I keep was barely acceptable. I have been a loyal member of Stauer but I am finding that the products received in many cases do not live up to catalogue pictures.

This is the second Titanium atomic watch that have purchased from you. The first one was in 2007. It is still working and keeping excellent time. I did need a new battery in 2015. Yes, that is correct, it worked for about 8 years on the original battery! Now I will have two watches, one for a spare! Hope for another 8 years without a battery change.

Pleasant, helpful sales associate.

Pete is so nice and helpful trying to get everything just right for me on my order. You are lucky to have such a nice person working for you, as there are some people that would rather be doing something else besides working. He always seem happy and glad to talk to you about your order.

You have a top shelf salesman in William **! He sold me without regret nearly $5k in product & so far I've been happy with Sauer quality. Please, treat this gentleman with the respect he has earned from me. Thank you.

Today was as usual: a wonderful, pleasant and enjoyable experience!!!!!. I promised myself NOT to spend any more $$$. I must gain better control and I have a deteriorating illness, the dreadful Alzeheimer's and being a nurse I know only pain management is "the now".

First I tried to order a watch online from an advertisement in Auto Week. The website was slow, hung many times and I was never able to complete my transaction. So I called the toll free number. It took several times to connect correctly to give call center (FYI - I manage the technical end of a global Call Center). Then after I ordered the watch the "Salesman" tried to sell me the replacement plan. I said no, he continued to pressure me, I said no again, he still continued. Finally he stop and then tried to sell me some other jewelry. Again I said no. He continued to push. Then he tried to sell me on joining some buyers club. Again I said no, again he continued to push. He said almost all of our customers come back and buy again. I told him "After this phone call I will never call your company again." He became very curt and finally finished the call quickly.

I'm so glad that Jurine called me today with the watch purchase offer. I bought quite a few star watches over the past six or more years. Many of which I've given away as gifts to loved ones for various occasions. My favorite is the colossus something this hybrid. I've got a drawer full of beautiful Stauer watches. The funny thing about this order is I was about to call Stauer to place an order when Jurine called me. She sounds a whole lot like my girlfriend in Texas who is receiving the watch to give to her daddy. She even laughs like her! Go figure! Lol.

My ordering experience went just fine. The delivery time was also fine. I am very pleased with the Helenite pendant and stud earrings I received. I am disappointed with the Ethiopian opal anniversary ring and stud earrings. The ones I received looked nothing like the picture or written description I saw. The picture showed brilliant green, blue, red and yellow colors in the opals. A written description also stated that the Ethiopian opals were known for their brilliant colors. The opals I received are basically a milky white with a little bit of yellow. They were not at all what I was expecting.

I just received my Hybrid Watch and was going to set the time as instructed and when I went to pull out the main stem on the watch it was stuck and then gave way and the entire stem came out of the watch. It went back in but you could not set time or even get it to make the second hand move. I have sent it back to be replaced which I hope happens, because it looked like a great watch that I would enjoy for many years to come.

Decided to cancel my membership with Stauer. There are other competitors that provide similar if not superior products and service where the customer service updates you via e-mail for options if product is not available. Previous products such as watches ordered and I needed repaired, although warranty was past due. The CR did not give any other options to repair, even if I offered to pay.

Hinwick Hare walking stick. Experience is terrible. Told prior product unavailable, advised product available. Placed order with 1-3 day delivery. Product failed to arrive and now told product is out of stock with a 2-4 week delay, maybe longer. Very disappointed. Intended as a birthday gift.

I was totally satisfied with the phone purchase up to the part where the salesperson began trying to aggressively sell me the kitchen sink. I became a bit irritated after I informed the person that I was not buying anything else and needed to hurry with the closing of the deal as I needed to go someplace and he just kept going on and on and on. I came close to canceling the phone order. I am sure he was only doing what he was told to do and was protecting his job, so I am upset with his supervisors for having him lean on customers so hard. When a customer says they do not want to buy anything else then the salesperson should be instructed to skip over the routine sales pitch. Like I said, I came within about ten seconds of canceling the entire order.

I ordered a opal ring. I realized I had ordered the wrong size. I called back within five minutes to say I ordered the wrong size. I was told I needed to contact customer service. I called customer service and was told the only way I could change the order was to cancel the current order and reorder a new ring. I said "go ahead and cancel the previous order and reorder. I received the wrong size."

The young man I dealt with was very good, delivery of items was very good, I have no problem there. I love the look of the opals...but the ring! It's very uncomfortable due to the fact the stones are spaced too far apart! I will never wear it so am asking to please allow me to return them.

Well pleased with the prompt and friendly person who took the order and answered all my questions (I am extremely hard of hearing) even though he had to repeat some of the answers.

Sent Genius Hybrid watch which was damaged for exchange. Received confirmation per subject order, but was for the wrong item. Called customer service indicating the error. Agent acknowledged the error and indicated corrective action. This AM received an e-mail confirming shipment of the wrong watch. Please correct the exchange. Thank you.

Had a hard time getting past the medic alert start-up adv. I did not expect (or want) to have to go thru this step. Hung up and redialed. Felt an obligation to respond to the request for "order experience". A little frustrated with your request for my providing info when you already have 95% of the info requested. Actual placing of the order was straightforward and simple.

Love your products. I am always awaiting new items, especially rings, I have amassed a collection of my favorites and I always receive lots of great comments from friends, family, and co-workers.

I cannot understand why I could not use a previous credit card and number to purchase this item. It would only accept my order if I used a different credit card. What if I did not have another credit card?

I like everything about Stauer and I love their merchandise. Their sales reps are very courteous and helpful and I enjoy working with them. Their online purchasing process was easy and the items I got from them are all of good quality.

Rose-Gold Jacques Du Manoir Wristwatch. I bought this one sight-unseen on the recommendation of the sales associate who called. I cannot access StauerVip.com on my computer. Neither the Google nor the Mozilla search engines will bring it up. Fortunately, this watch is exactly the kind of chronograph watch I wanted, so I am keeping it. It will probably be a long time before I want or need to purchase another watch because this one is absolutely perfect.

Your email of 8/15/16/ says my size 6 ring (exchanged from size 7) was shipped. It has not yet arrived. Have tried to track it - to no avail. Please find it and send it.

DiamondAura royal pear pendant. I just love this particular piece of jewelry and believe that every woman ought to have this as a basic piece. You can wear it with anything and everything any day regardless of the activity of the day. I even wear it hiking and, of course my friends notice it and ask me about it. I am buying one for each of my four girls. This is my second piece.

I am purchasing a ring for a birthday present. Specifically a peridot ring. I was only informed of an out of stock after the purchase. It appears to be a classic bait and switch.

Each time I go to the Stauer web page I find something new. I have not found anything I haven't liked. I never have any trouble with a product order and when a product has an issue I call. It's taken care of and made right.

I am very pleased with the replacement policy at Stauer. I had a pair of sunglasses break and they were very good about replacing them. I would only suggest that they try to handle replacements a bit more quickly. The process took nearly one month.

The River Bowie Knife was not delivered. I was out of town for two days and had my good neighbor Dr. Mike ** and his wife Jan checking several times the day and next day the delivery was going to take place. It was not by the door nor in the slide through mailbox with my other delivered mail. I NEVER RECEIVED IT. Please advise.

The earrings arrived damaged, post fell off, item number 30548. Obviously cheap workmanship. Ruined a pre wedding celebration and made me humiliated in front of friends and family.

I called to order this time, even though I usually order online. The representative I spoke with - Brad - was great. He helped get me the best deal, signed me up for membership, and got me a warranty for the two rings I was ordering. He was friendly and helpful, but what really got me was his familiarity with the jewelry. So often, when I order things, the reps aren't familiar with the products. However, Brad was, and it was such a nice change! He agreed that the items I was ordering were very nice, which gave me even more confidence in my purchase.

This is one of the easiest sites for me to use. I don't pretend to be "computer savvy," but even I can work my way through the ordering process. My biggest problem is trying to hold myself in check when I see so many pretty things so reasonably priced. I also appreciate the "coupon discounts". My only complaint is that I cannot have an "extra $40 off" for signing up for your e-mails... I already receive them!

I returned this ring because 1 stone was lost and I wore only 1 time. Also still waiting if they can replace with smaller size as stated in my return paper.

Bought the "River Canyon Bowie Knife" and was talked into getting the Platinum Membership. The selling point was: If not satisfied with 'anything'... I could always ''CANCEL" the Membership - AND KEEP THE KNIFE!!!

I had a minor issue with my order and did not receive a set of earrings that I believed was to accompany my order. The issue was reconciled in a very timely manner. Great Service!

I have been wanting to shop with you for a long time. The amethyst necklace free was something that I could not resist. And I also ordered a ring that is going to be fabulous. A DiamondAura with the same qualities as a mined diamond. And from the photo of if its going to be awesome. Thanks for the fabulous deals.

Jerine was exceptional in her helpfulness to assist me in making more than one purchase today. She was informative and patient and insightful in helping with my final selections. Jerine was very professional and efficient with the order process, helping me to take advantage of specials and coupons available to me. I would be pleased to recommend her to any of my friends.

I have bought several items from Stauer and I have been very pleased. I have watches, bracelet, and other jewelry items. I like the products and the service and will continue to look at them for future use. Very happy.

I want to thank customer service and particularly a wonderful lady by the name of Barbara for her outstanding service and assistance in making the nearly impossible happen! Some technical error had happened where an order placed a week ago that I had wanted 2-day delivery had not shipped, and I was down to 2 days before leaving for a trip where the item was to be taken along as a present for my dad. Barbara managed to have the item overnighted and also even my other back ordered item and I can now fly out today with my present for my father thanks to her going out of her way to help my out! I am forever grateful and will stay a happy and devoted customer of your company! Thanks again and God bless you!

I continue to receive emails about jewelry from you but I am not the recipient. I have tried to get a password reset for this email address but your system says it is not a valid email address even though you are sending me email. Please fix this as I do not want to get email for orders I do not place.

Very nice silver design jewelry. My family and friends in other countries all like it. I have an Stauer watch from 1980, Im used for 10 years then Im give it to my brother to use it.

Your phone agent was most helpful. I had ordered the wrong size ring on my first order and it was picked up on my second order. Not only did she put in a correction to fix my error on the new order, she set up a return for the one that did not fit. I love everything I have received. Getting real stones at these prices is just down right exciting. Thank you. So you will hear from me soon again. Happy customer.

The citrine ring was the item I originally ordered. What I ended up receiving was a morganite ring. Sent it back and did receive the citrine ring. I wish I had received confirmation of the return and not left wondering what was happening. I was ready to call when I received email confirmation that the ring was being sent.

Missing item no. 27547. Received 2 of 3 items. Missing the Flambeaux Amethyst & Peridot Tumbled Bracelet.

Ordered two items, service was quick and accurate.

There is no problem with the merchandise & customer service with Stauer products.

I looked at Stauer ads in magazines for years before deciding to buy some Christmas presents for family and friends there. Everyone loves their presents from Stauer, whether they mark holidays, birthdays, or special occasions! I now have a wonderful personal account manager and great jewelry myself, thanks to her.

Was very pleased with the representative I placed the order (Stauer Corso Watch + Free Vela Watch & Flyboy Sunglasses) with for a total of $198.95. After receiving this e-mail, I spoke I with your customer service agent 'Barbera' and was told I would be given an additional $40.00 credit to my visa account for being registered on your e-mail messages which reduces my purchase considerably and is appreciated in this day and age when cost is always a consideration.

Yes, this issue is resolved. They refunded the shipping charge on the free item and alos provided me with a gift card to make up for the service failure.

No email when order was shipped. Finally had to email you 2 weeks later to find you told me it was delivered to another address. When I replied to that, was told it was the wrong info and they were just finishing putting my order together. Really! Today I got email stating that my order was being shipped. Way too long, sorry.

I called on Sunday and placed order for a size 7 ring and said it several times. When I got order confirmation I saw that the order placed was for a size 8. I immediately called customer service and there was no answer. So I called the sales number to get order corrected and sales agent said only customer service could correct order. When I finally was able to get in touch with customer service, I was told the order was shipping as a size 8 and probably would not be corrected. Sales agent said I would not receive order for 2 or 3 weeks, implying it would take a week or so to process.

This has been my very first dealing with Stauer... I was MOST IMPRESSED with the friendliness and helpful attitude of the sales rep I spoke with. She understood my budget limitations (I'm a retiree on a very limited budget for extras), and I'm thankful for her understanding why I couldn't purchase any of the extras she offered for sale. This necklace I purchased is for my granddaughter to always remember me by. Thank you.

The website was extremely slow and I actually had to enter the order 3 times before the system finally accepted the order. I had to wait between entering different characters because the system did not accept the characters quickly enough. The sales look great and I am looking forward to receiving and evaluating the merchandise. I have not ordered in several years but I have been pleased with past orders. The Norton Shopping Guarantee was a pleasant surprise and a very welcome addition.

You should explain that an item currently is unavailable and on back order BEFORE the customer checks out, particularly when the customer selects next day shipping since the product certainly will not arrive the next day.

I found your ad in firearm news and bought a walking stick, it is a statement piece, that I use daily. I get asked about, where I got it all the time. I don't feel dressed without it.

Brad took my call, Sat night around 10:45, and handled my questions and quickly processed my order. I appreciate the quick processing, which allows me to squeeze my time to place an order. He knew that I didn't need more sales efforts, since I'm a platinum customer. Way to go, Brad!

I am sure this may be a business decision, but I dare to say it is the wrong one. Charging shipping and handling keeps me away from considering buying from you. Perhaps offering a standard free shipping that is spread out through you sales will encourage more business; of course giving the option of more expedite shipping for a fee. If this existed I will be more incline to purchase your products; in fact, e-mail me if this becomes available.

I have seen the Stauer ads in National Geographic many times but never ordered. I picked up some free magazines at a Yard Sale and saw the ad again. This time I checked online. I like what I see, and I like to read the reviews. I like watches and own about twenty. I like all that I see with Stauer; shame that I can only wear one at a time.

I am always pleased to talk to your representatives on the phone. They are polite and pleasant to talk to. Always knowledgeable and helpful, never forgetting to mention discounts or offers. Your company has never disappointed me with the quality of the products you are selling.

The sales lady was very complimentary and helpful. I hope all of your sales people are as thoughtful as the one I got to order from. I am sorry. I do not remember her name. She was very helpful.

Attempted to purchase men's Overdrive Ring with this order. But when I enter the item # W7666 for the Overdrive Ring, I get a message that says "Oops, we don't recognize that number," or words to that effect. It was very frustrating.

While looking at the Stauer website in anticipation of treating myself to another Stauer watch, I saw an ad for the device that automatically rewinds the watches. I bought one in 2010 and it never worked. So I wrote a review indicating such. To my surprise I received an almost immediate response indicating that despite the length of time since purchase, Stauer would issue a refund. This is incredibly generous and unexpected. I have nothing but praise for Stauer watches and Customer Service!

Excellent service. Good looking watch. Needs to be winded before going to sleep at night. It is an automatic. Watch winder should take care of this. Keeps accurate time. Metal strap easy to adjust.

Each time I have called I have talked to an English speaking sales person who was very easy to understand, explained the sale, replacement warranty, and fees. It was much unlike most phone sales persons these days who are hard for an 83 year old man to understand because their primary language is from a foreign country where they are often calling from.

The item was clearly displayed, the order form easy to use and the price was excellent. I do wish that the shipping were less than the almost $20.00 I paid.

I could not be happier nor pleased with my experience with Stauer. Both Charles ** and now Lisa ** have given me extraordinary outstanding service. Since I have made many purchases over the years I have never been less than completely satisfied. KEEP UP THE GOOD WORK!!

I just ordered the above watch today. My experience with your representative was very professional, calm and he explained everything in detail. I wish that more telephone representatives could do as well. He not only explained the details of the purchase but also told me frankly that the watch was on back order and would be shipped next Tuesday. This encourages me to buy more Stauer items in the future.

Brittany helped me place my order. She was very helpful and professional. I love your jewelry and your customer service reps make the ordering experience pleasant with no pressure. I'm sure I will back to order more of your wonderful jewelry.

Purchased on 3/2/16 purse #29671, paid 128.00 with wallet. Handle was defected and came off. I returned the purse (had insurance) and called Stauer to exchange the purse with #28346 almost same except the handles were different. They told me the difference will be 20.00. (Angelina on 8/26/16) I accepted. Now they refunded $46.00 and will charge me $120.00. The diff of $74.00. I did not understand the explanation she gave me. I will not do business with you again.

Was very disappointed that you waited until I had submitted all of my information before being told item is out of stock. Should have been @ order site. Hope outcome is better than start!!!

Great service and always ready to help with questions, and provides the extra effort to ensure that the order is correct. There needs to be more of these type people in the customer service and ordering section. Great Job TARA, Best to YOU...

I am a yearly subscriber to Stauer, and I did not have any codes to apply to my order other than the standard codes. It would be nice if my membership discount codes were kept accessible online for when I am making orders. Could this be made possible? Thank you.

Excellent product, reasonable price. Hence I come back again and again. I mainly buy watches for myself and as gifts. Everyone I have gifted to, has thanked me again and again. I love your additional added discount(s). They always help. Till next time.

Purchasing from Stauer Jewelry is very easy. Their reps are excellent. They look for things that I might like and let me know when something is available. I had a pretty good experience.

Well before my sister's birthday, I used a new catalog to try and order the Raindrop Pendant and chain for her, being quite ill in the hospital at that time by the way. I was told my first choice was not available and so I made a 2nd choice for her from the same catalog of a turquoise necklace and earrings and was under the impression that I had received a quick confirmation of that order. Just today, 9/2/16, well past her birthday, I received a letter from Stauer stating a cancellation on my first choice item already denied on my phone order. No mention of my 2nd order of the Turquoise status for her. Limited quantities stated so soon do not deliver acceptable excuse to a platinum member from the most recent catalog. I am seriously contemplating withdrawal from that membership. I hope you can straighten out this order to Alice ** of Yates City, IL.

I purchased the men's METROPOLITAN Watch. It was on sale for $29.99 and I had a coupon for $27.00 so for $1.66 plus shipping I got this watch. It is gold tone Arabic numbers with the date and a black leather band. I could hardly complain but the truth it's a very nice watch. I think it's suitable for any occasion. I will definitely purchase more jewelry in the future. I already have items in my shopping cart.

A friend told me about Stauer Jewelry. So, when I was shopping for a gift, I bought a rough diamond necklace from them because I liked the merchandise and the pricing they had for it. I also paid extra for the delivery because the weekend was coming, but they sent me the wrong item. I had to spend a lot of my time calling them to get things done, and in the end, they were able to come through with it. Another thing is that I went to use the vouchers that they sent me from the membership, but I couldn't use them. Other than that, it was an overall good experience.

It's easy to find things that my wife likes in their catalogs and online. As a matter of fact, they got to quit making those catalogs, she sees everything. I have never had a problem at all making a purchase or even returning an item. They got it taken care of very efficiently and in a very professional manner.

I like the style and the price of the items offered at Stauer Jewelry. I've gotten necklaces and pendants from them. They also sell collectible cars which my dad likes. Their reps are very professional and able to help me out if I have any questions. They seem to have a lot of knowledge on the product they're representing.

I bought a watch from Stauer, and it was a good watch at a good price. Then I tried to order an item of jewelry, and I got this sales pitch about becoming a platinum member. It took me some time to stop her from pitching this and to say I didn't want to shop for many things, just a birthday gift. At that point she said the item is back ordered and would take beyond the birthday I wanted it for. However, if I became a platinum member, they had some in stock to send me right away. I don't do high-pressure sales, so I will no longer deal with Stauer or any company that doesn't deal with me straight up: order an item for a certain price, pay for it and have it delivered.

I’m semi-pleased with Stauer Jewelry. It’s very easy to get a hold of them on the telephone. I purchase usually using the catalog and sometimes find items and needs I'm looking for. Mostly I’ve been happy with the quality of the items I purchased except for the last couple of times. I bought a set for my wife for Valentine’s Day and it didn’t live up to my expectations. She tried to put the earring on and it fell off because the holder was so cruddy. The pendant would not lay straight because of a very bad setting. Lately, she bought a pendant. The picture in the catalog was gorgeous but what showed up was not. I wrote a letter to them and I actually even called them right after I received it to tell them I wasn’t happy with it. I was ill for a couple of months, so I never sent it back and they said it was too long when I finally did return it. We returned it within the timeframe. I've asked for a replacement so we’ll see what they’ll do.

My contact with the company using email communication to complain about a defective wrist watch I had purchased some time ago from Stauer remained unanswered for quite a few years. My recent review on Consumer Affairs about this company made the CS Person Addy to communicate with me and solve the issue through the Consumer Affairs portal. Addy has very cooperative and efficiently handled the issue. I was offered a replacement watch that I chose from their website.

My wife liked some of the stuff at Stauer Jewelry and the price wasn’t too bad. The only thing I didn’t like is the price of shipping. I don’t know why it is so high for something as small as a tiny package. I could understand maybe $4 or $5 but it's $12.95 to ship a package that to me is just a few ounces. I don’t understand that. Another thing is the shipping cost keeps me from buying more. I guess they try to make up the price of the item with the shipping price and I’m not happy with that part. But overall the experience with Stauer has been good. I can’t say anything bad about it.

Ordered Patriot Gemstone Necklace as birthday present for my god daughter. She loved it but it was a replacement one for my original temporarily lost in mail. Stauer sent me a whole new order while placing a trace on the original items. My second birthday girl loved her ruby earrings. The replacement necklace was damaged but, as I was about to call Stauer my original order showed up. Stauer accepted the return of my replacement order no questions asked. I love this company!

I had shopped and was in the process of placing the order when I realized I could not find a spot to indicate this is a gift so that the pricing info would not be enclosed. So after taking all that time, I had to call in and found that I had to begin again and place the order with your rep who could designate it was a gift and not enclose price info!! Then to my shock, the shipping charges were going to be $21 on a $29 item. The item could be put in a priority US Mail box for $6.95. Then I saw delivery in 2-4 weeks - really? In this world of overnight and 2 day delivery?? Stauer, unfortunately, has not caught up to the real world.

The representative was efficient and conversational. He was very helpful and courteous. I am sorry I could not accept his invitation for further orders, but at least he made the offer. He is a valuable employee for your company.

I liked the item that I saw at Stauer Jewelry. I thought I'd give it a try and see what it worked out like. I ordered it online and that was easy. I've been satisfied with my experience.

I especially like Stauer's necklaces but some of the styles and colors of their jewelry matched the clothes that I wear. What I would have really liked would have been the earrings that aren’t the wire pieces, but I haven’t found too many of those. So mostly what I've ordered were necklaces. A couple of times, I purchased online. And then later I got a call from a guy who is at Stauer and so now when I want to place an order, I call and deal directly with him. He’s easy to work with and very thoughtful and helpful. I still get the catalogs, though. I go through them and decide if I am going to order something. So far, it’s been good. I’m very satisfied with the pieces that I have ordered and being able to deal directly with the guy because sometimes when I call and talk to him about a certain thing, he’d also tell me about something else that they’re getting ready to do a special on in case I might be interested. But there’s never any pressure.

You do not repair your watches? The customer service representative told "you are just out of luck if it is out of older than three years". What a disreputable business policy. I will tell everyone I know who have liked my watch to forget doing business with you. At least you should have the integrity to put that in writing on your website. Here is a suggestion. "Dear customer please be aware that after your warranty expires we do not have any repair service. If your watch stops you are out of luck."

Hi Stauer, I was very interested in trying out one of your beautiful time pieces. I was especially interested in the Stauer Magnificat II and I recently tried to purchase one. I used the code "WEBDEAL" and it brought my total to $107.69 (I'm in Canada) and then I noticed at the bottom of the page that I could join Stauer's email list and receive a $40 discount code (Stauer 40) off of ANY purchase over $100. I received my code and was very happy in hopes that I would be able to apply my code (Stauer 40) to my cart total of $107.69, but this wasn't the case at all. Why give me a discount code if I can't even use it? I contacted your customer service via email and all they told me was that the code would only work for orders over $100.00. Not very helpful. My order total was $107.69. I guess I won't be trying a Stauer today... Sincerely, one unhappy customer.

Quite a few years ago I purchased a Stauer watch and found the styling and what appeared to be quality of the watch excellent for the price. However, the watch kept terrible time. I returned it, and they replaced it with a new one, and again, it just kept lousy time (at least 10 minutes off per day). I again returned it and they again replaced it. This time while the time was a bit better, the adjusting stem came off. At this point I just gave up and threw it away. I recently saw another ad for their watches, and thought I'd give them another shot, figuring that after all those years, their quality must have come up. Well, I got the watch, and it looked great. The band was of a very high quality, the watch seemed solid and attractive. But here we go again. Mechanically, it was awful. I do not know if it is due to a bad battery or what, but the time is lagging 1 hour each day. And the adjusting stem works to set the time, but does not work to set the day.

Better than what I expected. Very high quality. The picture doesn't do it justice!!!

This is my first order placed with Stauer, after seeing an ad in Reminisce magazine for a cultured pearl necklace. I am disappointed in the appearance of the pearls. Many have no luster and look more like pop beads. How can I get them to shine?

Biggest disappointment - getting ready to notify the BBB with our complaints. I will be sending an email to customer service but wish we had direct contact with the main person in charge of this company.

Purchased Eagle eye glasses from Stauer for $49 plus $12 shipping. Subsequently found exact same glasses on Heartland America for $33. Filed price guarantee claim with Stauer. Claim was denied with the reason that the lower priced product was not on a "Stauer site". This is ridiculous! Why would Stauer ever offer the same product on their website at a lower price within 30 days. This is just a way to trick the customer with a misleading price guarantee claim.

I first saw the ad in the International Rotary Magazine but unfortunately the magazine was discarded before I made my decision to purchase. I went online to your site and found the Item and called direct. The sales person was courteous and the items were shipped and received as promised. It was the first time I ordered from Stauer, but rest assured I'll tell my friends of the experience, and look forward to ordering other items.

Back in December, I bought a Stauer Urban Blue. At the time, I had just a few watches that I never wore, most from Russia. I have had a lot of compliments on it. I have also started a small collection of Blue Dialed watches. The Stauer model appear to be a copy of an Orient Star Classic, a very good Japanese watchmaker. I have not had any problems with, and after acquiring a Swiss Roamer with a blue dial, it is easier to see differences in quality.

Well... for the $50 plus the overpriced S&H I could have gotten a far better knife at any flea market or even Walmart. The fit is on the handle is so bad they filled the gaps with wood putty, and the knife tip is bent at a 45-degree angle and then rebent back straight. This honestly is a $10 quality knife at any retail store. I would return it but the shipping charges are just not worth wasting any more time or money with this company. Do not be fooled by the flashy pictures in the ad!! The quality is nowhere near the pictures.

When I ordered this I looked for your return policy but couldn't find one on your website. Now that I'm returning this order because it doesn't meet my expectations for quality, in speaking with customer service today I learn that you will be keeping $32.95 from the original payment of $183.95 I made on 4/3/2016. I feel this policy of not showing a return policy for online orders is deceptive. Therefore I am requesting you refund $175.95 which was my understanding up until today when I spoke to your customer service.

I have used the self winding watch maybe 6 times and it quits working. They require you to send them an additional $29.95 to repair your defective watch, your $99. watch? That's complete BS. I will toss this watch in a drawer and try Time Piece Int'l.

I am definitely a Stauer's aficionado! In the last year I have purchased 2 walking sticks, a shoe horn, a ring and pendants for my better half. We both love when the new catalog comes out. The quality of the merchandise is definitely better than I have seen in stores. My only problem is that they are out of the interesting men's rings. Guess I'll just have to wait.

So my husband purchased your DiamondAura Dearly Beloved Ring set and to say I'm angry on his behalf is an understatement. Your website claims it to be a lab grown DiamondAura and this is a crock of lies. We just went to have the ring resized and they told us they couldn't because the stones were cubic zirconia so we can't have the ring resized and while my husband spent $150.00 on a ring that after researching and speaking with a jeweler the ring only retails to the amount of $40.00. I hope that you will correct this unfortunate misunderstanding.

I ordered the (2) two pair of your navigator sunglasses and just recently ordered two (2) more pair. My husband and I love them a lot. We are using the (1) one set for driving our boat and the other pair for driving our vehicle. I recommend.

The Exeter fell off my wrist at least twice. I used the exchange form that came with it (it was my second Exeter), and you promptly sent me a new Exeter, which arrived exactly the day you said it would. I love my Exeter. I know you have many excellent watches... I have bought four, the Ultimate Slim, the Metropolitan, the Buttonwood, as gifts, and the Exeter. (I also have my eye on these beautiful watches: the Minuit, the Octagon, the Brigadier, and the Orosconto.) My first Exeter's second hand started to move in 4 or 5-second increments. I'd had it for two years or so, and called your CS, and a very polite, knowledgeable, and helpful young man told me what to do about returning it and to get a replacement Exeter.

Okay, I fell for it. Fool me once, shame on me. Fool MY FRIENDS, then shame on me AGAIN. If you really believe this company can sell "Premium Watches" for this price and last longer than 3 months, or jewelry which doesn't fall apart when you open their pretty box, please contact me.

I had received an email about a watch special "3FOR99". When I tried to order the coupon code would not work. I contacted customer service on 4/2/2016 and they were no help. I tried again today (4/4/16) and was told to follow the expired link which then took me to a different sale. I did take a screen shot of the page that I was ordering from on Saturday yet that did not matter. I do not understand how an item can be clearly offered for sale yet the price not be honored. I am very disappointed with my most recent experience with Stauer.

Joined Stauer club on 3/26/2016 and ordered the river canyon knife. Received it on 4/2/2016. Opened it up and got nicked by a burr on the blade. After cleaning it up I thought it was just an ok knife but wanted to share it with customer service. On monday 4/1/2016 I ordered the shark's tooth in a watch. I couldn't believe after I placed my order the shipping was 19.95 for a pendant and another 19.95 for the watch. I guess they make a small fortune ripping people off on shipping rates talk about fleecing of America. This is actual theft in progress. This is not what I expected from this co. I withdrew my order and cancelled my membership with a customer service rep named Tara who refused to give her last name. We'll see how they are refunding monies on orders cancelled in a 5 minute span. I'll buy from Walmart. Their guarantees are much better.

I purchased a white ceramic Stauer watch for my wife. It is a beautiful watch, but when the jeweler replaced the battery (which was too complicated for me to attempt), it would not restart. I contacted Stauer and I returned the watch with the repair fee and they sent me a replacement. But when it came time to adjust the hands for daylight saving time, the crown came out. I contacted Stauer again. They said since the watch was replaced once, it was out of warranty (even though the replacement was less than 6 months old). They would not fix it (I would have paid of course), but they did offer to sell me a new one for half price, only $200! I figured it would probably break again. I canceled my Platinum membership. I brought the watch to a jeweler to fix and he said it was not worth fixing. My wife found a comparable replacement in Macy's for a lot less. I thought it was a reasonably priced heirloom watch, but it was a disposal watch.

I purchased the Stauer 1944 Ritorno Timepiece on December 2, 2015 as a gift from my mother to my father who saw this watch in the Stauer magazine. When he received the watch it looked nothing like the picture. I called and talked to Claude in customer service and explained. Claude said they have had problems the photos and would waive the return postage and refund the purchase. Well when I got my credit card statement he refunded the watch purchase price only. I called back and explained the situation and they said "we're sorry, shipping and handling is no refundable." This is poor customer service and I explained I hope they were happy with the $19.95 they took from me, because I was planning to buy another watch for myself that was $299.95. Will Never Buy From This Company Again.

I have several very high end watches including a Rolex and an antique diamond encrusted watch with a diamond bracelet. This Strauss watch blows them out of the water. Gorgeous.

I ordered two watches from Stauer using my home credit card address and having them shipped to another one of our homes where we are staying at for a while. I received a notice my credit card would not work. Turns out they would only ship to the billing address, which means a lot of hassle and expense when we are at another one of our houses, so I canceled the order even though they said they could not send me a confirmation email. This is NOT customer service.

I had 3 items to purchase today and shipping is $19.95 for 1 item, it increases if you have more than 1 item! WHAT?!! I order a lot of jewelry online and have never had to pay $20.00 for shipping! You have lost the sale of 3 items because of your astronomical fees! Please don't accept any referrals from me!

I recently ordered the Stauer LeMan 1945 wristwatch as a Christmas gift to myself. I thought the watch looked really nice in the photo, but when it arrived it looked even better than that. The detailing and complications are terrific, and the watch looks like it cost much more than the reasonable price I actually paid for it. I have worn it continuously since I got it and, of the 15-20 watches I own, this one may be destined to be my favorite. Thanks to Stauer for making something as nice as this available to guys like me!

Our 50th anniversary, my husband bought diamond studs I always wanted. He passed eight months later. My earrings was stolen at this time. I will proudly wear, Stauer's jewelry instead on a cruise my granddaughter & her husband is taking me.

The first ring 2 sets fell out and I was sent a replacement before Christmas. Now one set has fallen out of the replacement ring. The ring is worn only in an office so it is not abused. I purchased the 2 yr warranty on this ring and just today asked for a return label be emailed to me to get it fixed again.

We had never heard of your company before seeing the ad in American Rifleman magazine for Dec. Hubby ordered the ring for Christmas gift. We were very pleased with both the appearance and quality of the ring. It is beautiful. The setting is very nice, and pretty, and complements the stone. The earrings are going to look pretty with silver earring jackets.

Over the past few years my husband has gifted me with multiple pieces from your collection, including buying my engagement ring through you. All of the pieces are beautiful and look as wonderful today as the day I received them.

I ordered the Compendium Hybrid watch in October for my grandson, as a Christmas present. When I received it in October it worked fine, but on Christmas day, the second hand on the watch did not work. I was worried about the 30 return, but the customer representative was very nice and friendly, she told me to send it back and a new one will be sent. Great company, I will keep on ordering from them.

I ordered the cat's eye set in Nov. It was very pretty but not well made, Stone came out, set replaced - same thing happened again, more jewelry arrived -necklace links came apart. Your customer service is excellent but I had to glue the stones in and hope they hold. For the original price, the quality did not reflect your reputation. Later it was put on sale!

I placed an order for a Diamond Tennis Bracelet for my wife as a Christmas gift, and one that I was extremely looking forward to giving her on Christmas Day. Today I received a package in the mail with all of my extended coverage, replacement, premium membership etc... But no bracelet. When I called I was transferred to a CSR person who informed that the order was cancelled, and the bracelet was backordered.

My husband wanted an automatic watch from Stauer and had a coupon that required a $200 purchase. Since his watch was $149 I ordered a sterling silver chain that was valued at $59. It looked nice in the photo and silvery, but when it came, it was so thin and a grey color. The clasp is really cheap and hard to use. If it would have been a gift I would not have given it. After paying shipping and with the discount, I figured I paid $13 for the chain and that seemed too much. The box it came in probably cost more for them than the chain.

I was already a fan of Stauer watches before my first purchase this year. Stauer Metropolitan Watch was my first choice to try. It came to me as handsome and classy as I'd imagined it would be. What a great watch for a fantastic price! Thanks Stauer! I'll treasure it forever!

For years I have continued to look for quality jewelry and other related items for my wife and family. I purchased things and was pleased but knew there had to be better offers. This year I came across Stauer on the internet and found the exactly what I was looking for on both jewelry, watches, and other unusual quality items. I was both amazed and excited at finding Stauer. As a professional on many years. I am very discerning in what I purchase. Stauer has met all my expectations!

Swiss Mountain Brigade Watch - This appears to be another excellent example of what Stauer stands for in the marketplace. Rugged and Durable with an excellent price. Awesome.

I saw in your catalogue and wanted to order a Centurion Watch (Dual - Analogue/Digital) Quartz. The problem was that the watch was only offered in a leather band configuration. I bought the watch and then because I am partial to metal watch bands, asked Stauer to sell me a metal band for a Compendium Hybrid Stauer watch which, incidentally, I had also previously purchased and had taken the measurements and flat configuration of the band ends. Stauer sent me the metal band and I had no problem attaching it to my Centurion watch. The Customer Service representatives were professional and polite. I'm grateful and the watch outfitted with the metal band is perfect. Thank you, Stauer.

Love your products. The service has been very good.

If you choose to use one of the email offers, you get charged full price for the more expensive item. If there is an email offer for something free, you will be charged for the full price of the most expensive item. Buyer beware.

My father wasn't a doctor (Machinist, actually, but he appreciated classic style). And he wore a doctor's watch: rectangular, quietly elegant, and with that all important separate second hand for taking pulses. Never knew what happened to his watch when he died, but I spent the next forty years looking for one like it. Earlier this year, I saw it -- the Stauer Doctor's Watch. The same lines, quiet confidence, prominent second hand function. I wear my Stauer Doctor's Watch a lot, stare it probably more than I should, annoy friends and co-workers by offering to take their pulses. I realize it's a bit larger than my father's was. But that's all right. It helps the memory grow larger as well.

When I saw the ad, "Does This Ring Make My Wallet Look Fat." I wasn't sure what to expect. Being disabled and not having much money, I figured "if all I have to pay is 24.95 shipping, what have I got to lose?" The ring came in time for my daughter's prom and was stunning, and my daughter's new ring was her new favorite bling and I made the buy of a lifetime. This Christmas all the women in my life will have Stauer in their stockings.

Gorgeous opal surrounded by diamonds in heart shaped setting. I bought this for my wedding last year about this time, and it was absolutely perfect. It made a marvelous day even more special. It lit up the wedding and my going-away attire perfectly!

Your selection on watches & jewelry- I will never go to a dept store again. And your repair dept, lowest $ ever. And I'm placing another order in a few days. Thanks Stauer.

I ordered the Around The World charm bracelet as a Christmas present for my daughter. Before checking out I continued to look for one more thing. I happened upon the Gatsby Daisy ring and purchased it as well. When they arrived I was absolutely blown away by the quality and appearance of both products but the ring was amazing. I wanted to give it to her early. The other night, after dinner, I brought her the box. When she opened it she was so surprised! She said "THE RING"! I said what do you mean? She said "I was looking through the Stauer catalogue and told Antoinette (her step-mom) how beautiful it was". I had no knowledge of this exchange AT ALL! She was so surprised that it was bought without my knowing she liked it. Thank you Stauer for a stunning product.

I made an order that came with free earrings, I however forgot to make that and when my wife saw it she said she wanted those earrings! I called customer service and told them what had happened, they looked at my pending order and said it was easy to fix and they did. I thank them and said he had just save me from a serious ass whooping!

Have bought several items from Stauer. Very pleased with the quality of products and service.

I saw your advertising in a magazine, probably Popular science, astronomy, it may be even other. I liked the views of it. I took a look of your web page, I continued liking it, and thought for 99 dollars I'll take a chance. Well when I finally saw it, I liked even more- automatic, month, day and date, and good manufacture. I love it!!! When you do not see or touch what you want, you kind of think about the purchase, that went through my mind. Now I am happy to tell you that impressed and satisfied 100% with my watch. Thank you.

I have purchased three of the Stauer watches with automatic movements. The movements are as smooth and the second hand moves as smooth as the Rolex I own. Excellent product and highly recommend.