Stauer Reviews

I’ve got a lot of Stauer's stuff. I notice sometimes when you buy something at a store or a jewelers or different places, it falls apart, which is really annoying because I never bother to take anything back, and it’s just a waste of money. But I really haven’t had any problems with Stauer. I like the website. I use that more than anything because it gives me time. I can take my time and go back and think about it. Everybody at Stauer has been very informative. If I’m looking for something particular, they usually find it for me.

I enjoy buying jewelry for ladies. I bought quite a bit of Christmas gifts for granddaughters and daughters from Stauer. I had bought a number of items like a ring and a pearl necklace. But I returned them because they weren't nearly as nice looking as I was hoping. The very first purchase I ever made with them was an opal ring and the opal was very poor. It was cloudy, has no shine and small. The cheap stuff has cheap quality. The better stuff is of higher quality. I just got their very expensive catalog where starting prices are 995 and they go to 3,500 for an item.

I had ordered a ring for my wife, we received it and it was not what she wanted. I contacted you and returned it per your suggestion using your label, and said I wanted an exchange for item W8361, your person said, "Fine, return the ring and we will replace it." Now almost 3 weeks later I still don’t have the replacement ring, I just called your toll free number and got the runaround on the replacement. This is not the kind of service I would expect from Stauer. Pls help resolve this.

There were a few items from Stauer Jewelry that I didn’t like. They looked better in the picture. I sent a bunch of returns in a month ago and I haven’t heard anything yet. But everything else, I like and kept. The purchasing process has been great, as well.

I saw Stauer Jewelry in a magazine and they had something that I really liked. The quality of their product was really good and then the person I gave it to thought it was great. I’ve purchased about five things over the years. Their process was very easy. I called and ordered something, and I was satisfied. I was really pleased with the way everything went and the things that I got.

When I got a woman's jewelry, the purchasing experience with Stauer was good and very easy. The people I dealt with were all courteous, professional and helpful. They had answers to questions. I have also gotten Helenite rings, earrings, pendants and bracelets. I have ordered a couple of watches from them as well as some men’s items. Overall, I have been satisfied with their quality.

I purchased a fancy pocket knife for $150. I must have been out of my mind to spend that much for a pocket knife but I did figuring it must be pretty special. 3 weeks later it breaks apart. While in my pocket. I called customer support and they tell me that they will ship me a new one once I return the broken one. And it should take about a month. I spend $150 on a pocket knife that breaks and now I have to wait a month to get my new one. I wonder if they'll let me close this account and give me my money back.

I have now bought several items, mostly for my wife, through Stauer and am impressed with both the item quality and customer service. Prior to Christmas, 2019, I saw a Blue Topaz Dolphin Pendant and Earring Set for my wife. When I called to order it, the associate structured the purchase to give me the best deal on shipping resulting in a significantly lower cost than otherwise would've been the case. The items were just as nice as presented in the catalog and of a quality exceeding my expectations. I'd highly recommend Stauer for a watch or jewelry purchase.

Although purchasing was easy, Stauer Jewelry's quality was lacking. A Tanzanite is supposed to be purple, but it would just barely have a purple flash in the light. It was so pale, you couldn’t tell whether it was aquamarine or what. I also dumped several orders because I didn’t like their shipping insurance, shipping and handling fees. In the beginning, their concierges were helpful. The girl would call to say, “I’ve got one of these, it’s very pretty. I think you’ll like that.” I’d say, “Send me some stuff and we’ll see about it.” Sometimes, I’d agree, and sometimes, not.

Purchased 2 sets of these earrings. Wore a set once. Earrings completely tarnished. Your products are defective and the other set I gave as a gift did the same. These earrings are not what you advertised and are going to be thrown out because they are not wearable. Shame on your company and I have learned a lesson re. buying Poor quality items on line. I am an extremely dissatisfied customer and advise everyone to not buy your poor quality products.

Before Christmas I ordered several items for my mother. The order was accepted. I wanted it shipped to her because the items were for her for Christmas. The company allowed a different ship to option. A day or 2 later I received an email stating that since I was a new customer they would NOT send it to my mother’s home as they had previously agreed to. Therefore, I cancelled my order, did not have time to order anything else. Stauer lost me as a customer and my mother who had previously been a customer. I would NEVER recommend ordering from this company. They are not customer friendly!

On 12/19/2019, my wife called Stauer to place an order (a watch and ring) as a Christmas present. My account was pulled up by the customer service rep that took the call. There was no problem with my wife using a credit card to place the order. The customer service rep was very pleasant and took all the information needed to place the order. She even put in her "holiday code" in order for it to get here in time for Christmas. She gave my wife the order number for her to be able to check delivery status. At no time during the placement of the order was my wife told that she would not be able to get any information on the order because she was not an added member to my account.

ITEM # **. 02/01 /19. I was informed you dont warranty items. I was shocked as I thought a reputable company would want customers satisfied. Due to ho warranty on items I will not deal with your company again.Your agent, in my opinion; was rude when I was upset as to no warranty!

I called on the night of 12/10/2019 to order this knife. The sales person that was on the phone keep pushing your membership and I repeatedly told her that at this time I could not afford to do it at this time. She just would not listen to me, so then I canceled the order and hung up. I am a outside salesman in a automotive parts store and if treated my customers that way I wouldn't have a job.

I’m a new customer, I gotta say this watch looked good. Online reviews were great. Not only tiny light weight the black rim around crystal fell off when it looks screwed on, and analog crown fell off. I crazy glued them both. Perhaps it’s my bad luck but production needs monitoring quality control. Sorry guys my last order.

I am outraged at the price of shipping for a Platinum Member. I believe I was told I would get discounted shipping if I became a Platinum Member, which I did. I now want to purchase the Thunderstruck Ring which with the discount would cost me $20, but the shipping is $25.00, which is ridiculous. I cancelled the ring. I love your products but will not pay $25.00 for shipping, especially since I don't see what the $99. was for to join the Platinum Club. I think I've been ripped off.

I purchased the Marquis Mirador ring for my college sophomore granddaughter who loves bling.. When her mother saw it, she instantly stated that she wanted it for herself. I had to buy four more because every female member of our family fell in love with this ring the instant they saw it. I was happy to do so because it was an unbelievable bargain.

I tried to see the price for a ring without shipping and when I clicked on the “click to save” button it bought the ring! I was not wanting to pay almost $90 for it so I emailed Stauer to cancel my order...twice...that same night. Then I called them within an hour of time listed on their site and was told it was already being packaged and they couldn’t cancel it but if I had “called earlier” they could’ve stopped it. I then called them back within two minutes to see if someone else would be more helpful and they told me it couldn’t be cancelled because it was on the truck on its way to USPS. This all seems shady to me!

Initial order placed early November, I contacted customer service immediately via Facebook and Email, letting them know I was unsure of my ring size but knew I would need a custom size. They confirmed they would wait until I reported back on my ring size. But then, I get an email saying my order is on the way and I hadn't confirmed my ring size. At this point, I requested a refund, extremely frustrated with the process. It shook my confidence in the company. I was told I couldn't get a refund because my order had been started, but offered an upgrade to a 2-carat ring. I declined the offer stating that I'm concerned that even the 1.5 would be too large. They assured me the 1.5 would look great on my finger. That they would ship the size 4 and I could keep the other ring (great... now I have a ring I can't wear!).

The first time I wore the watch within 3 to 4 hours the benzyl fell off and then the crown fell out. Have bought better watches at discount stores. Very disappointed. Looked like a quality watch but I guess looks can be deceiving. Have two more watches in transit and the Platinum Member Package I would like to return.

I saw Stauer Jewelry in an advertisement in a magazine I was looking at. The price was right and the quality is good. The people have been very kind and everybody has been very pleasant. They keep sending me all kinds of different things and if I see something I like, I order it. One of my grandchildren have some things from me, so I ordered what I wanted them to have. I spoke with one of the representatives who called me and I told them that this wasn’t a permanent thing. I wasn’t just buying to be buying, I had an agenda in place and I purchased what I chose.

I have owned my 1930 wristwatch for about two months now, and it has been an amazing timepiece. I bought the watch for its unique design, and have the the quality to be exceptional. The design strikes up conversations regularly, and the accuracy of the movement is great. This is my first Stauer piece, and I will definitely be ordering more this Christmas season, for myself and as gifts.

I heard about Stauer Jewelry from a catalog, and the bracelets I purchased from them were good quality. I've been purchasing for a couple of years and it's been a very easy process.

I made three orders from Stauer Jewelry yesterday and I'm most excited about one, but it wasn't processed. I got an email that said my web order was not processed by their system because the offer had been used on a previous order that I have with them. I do not really understand the email. Does that mean I'm not getting the order? Why was I charged on my credit card for it then? There was only one ring left and I got it, but I don't think they're gonna give it to me now. I would rather have been charged more than not having the order processed because now, they're gonna give it to somebody else. Also, the rep was nice but he was trying to sell something way beyond my means. Other than that, I've been buying from Stauer Jewelry for a long time and I've been happy with the items I've purchased.

Everything’s fine with Stauer Jewelry including the buying experience. I looked at their website and thought of purchasing from them. The watch I got is pretty good. I had one incident where they had billed me wrong, but they fixed it within a day or two.

Christmas is coming along, and I'm keeping my eyes open to their catalogs. I've known about Stauer Jewelry for years 'cause of the magazines and advertisements. I saw something I liked so I purchased from them. My wife is happy with the jewelry I got her, so I'm happy. There was a gentleman who called me and wanted to offer a steal of a deal for a watch I think but it was a little too high for my money.

My experience with Stauer Jewelry has been good, so far. I liked the look of their product so I decided to purchase from them. I bought some stuff for Christmas for my kids. The process was easy and the quality of the products were good.

Stauer Jet Setter Chronograph. According to your customer service representative, you only refund the cost of a defective watch and sales tax less $8 for postage and handling. So I pay a total of $22.95 for postage and handling for a watch that does not work right. Good job!

I just returned my 3rd defective watch this week. I advise that anyone interested in their lineup of watches look somewhere else. Having 3 defective watches in order is a tell tale sign of poor quality control especially when this watch was a replacement for another watch from STAUER.

There was a good deal on very nice item. The necklace, earrings and a necklace for my granddaughter were very nice. And I had someone call me back. I appreciate the follow up from them.

Stauer Jewelry was advertising a watch then and I was happy with the watch. And when I went online, I decided to do my Christmas shopping. Purchasing from them was too easy. However, the latch is hard to close with some of their silver chains. Other than that, I'm satisfied.

It has been long enough now. Please return my purchase price as the order was returned same day as arrived with YOUR label...Oct 18 2019. Today is 10-31. Thank you... I sent your items back for a return of my investment on the 18th and today is Oct 31.

I ordered a Noire watch, it was an attractive timepiece when it arrived. It did take some getting used to the self winding feature, but that wasn't a deal breaker. What was an issue and will NEVER have me return as a customer was the fact that the little knob that one would use to adjust the time decided to loosen up from daily usage (ie. winding) and left me with only the ability to set the time back. Stauer wanted to charge me for an extended warranty to just replace the watch. Seriously? Does Stauer really think that their customers are foolish enough to throw good money after bad, especially within the first year of ownership? I have cheap old $30 Timex watches that still function like new. I was told by the customer service representative that there is only a 30 day warranty on these watches. Way to stand behind your products there, Stauer.

I received my watch and WOW! It looks so darn good. And I must say, you folks have done an A+ job on wrapping the watch with the plastic film coating so well! In fact, I didn't realize the bezel had one on until a couple of days later. I saw some waviness in the bezel and thought the paint was just off. I told myself that it's a sub $100 watch, so what did I expect. And then I experimented with a piece of tape and pulled it off! The finish on the bezel and whole watch is great!

I am trying to access "WearHealth" app for the smart watch (fitness 42832). The app will not download to my phone and the watch does not show the correct date. I have tried numerous times. I have ordered from Stauer in the past, but this is very disappointing. I may have to return the watch.

Bought a ring and earrings. Shortly thereafter received “$ Seventy-five Dollars Off*” coupon. Says worth $75 off purchase of $100 or more. A reasonable person would assume that means order a total of merchandise over $100 and have $75 deducted. Nope. Their advertised price with discount code on many items is $99. The code on the coupon just substitutes in to keep the price at $99 and adding additional merchandise to order will GET NO DISCOUNT ON ADDITIONAL ITEMS. An additional item with regular price of $299 means you are ordering two items at $99 and $299. You only get one discount code per order. The $99 item plus the $299 is totaled to $398 and IS NOT reduced by $75 to $323. RIDICULOUS COME-ON GIMMICK!

That this is the third time I have tried to order a watch featured in either the AARP magazine, or our local Parade magazine from our Sunday paper. All 3 times the offer code is unavailable. If you are not going to have the watches available, why do you bother putting an ad in the paper? I responded to the ad within a day and they were always unavailable. Note: I am referring to the Jet-Setter this time for $29.

The blue watch caught my eye in a recent issue of ‘Saturday Evening Post.’ I called to order and the rep I spoke to was relentless with selling me a membership, would not tell me the cost of shipping my $29.95 watch to me and was obnoxious with up selling me a warranty, a subscription for $99 for future purchases. I was so upset it ruined my morning. He then told me the price of shipping was $14.95. Are you kidding me??? I said no thanks but I’m fearful they have my information now. I immediately called my credit card company and they said they have had many complaints about this company and would reject the charge if it came through, explaining I did not give them permission to charge for any purchase. This business is a sham and based on other reviews here, the quality of the product is poor. You should avoid buying from Stauer by all costs. Disgusting, pushy company.

I purchased a ring that was too big 2 months ago and exchanged it for a smaller size. When the exchange came it was smaller than the size I asked for and the lady on the phone was very arrogant and said "they run small" even though I own a ring sizer and it measured as a size 10 instead of the size 11 that I asked for. I returned it a month ago and have called Stauer 5 times about my refund. I am still waiting to see my refund! Buyer beware. Take a pass on this company!

Watch band. Band sized for someone with wrists double my size with no directions how to correct. VERY, VERY irritated. Nothing indicating a choice in band size when ordering. I doubt I will order again. If sizing the band is difficult then a wrist size should be requested when ordering. If easy send instructions. Dave

I have been unable to get anyone to return my email or contact me by phone to discuss this order. The automatic reply says someone will get back to you in one business day but that has not happened. Even with multiple emails.

I ordered the Helenite pendant and earrings from my spouse's June 10th 60th birthday. Although the pendant was nice, the earrings were so small you could barely see them. In addition, the earrings could almost pass thru my wife's pierced ears! Very disappointing. Because of the unimpressive size of the earrings, she does not wear the earrings or the pendant. Does Stauer have larger Helenite earrings??? Richard

I was very unsatisfied that the raw diamond in the ring looks so dark. The picture in the catalog looked much lighter in color and had more sparkle!!! They shouldn't be sending a diamond full of dark carbon to a good customer.

I purchased a 1930 Dashboard Automatic watch 5 years ago and it is a high quality watch not only cool looking but keeps accurate time. I have a friend who liked it too so I got him one and he loves his too. I have since purchased two more watches from Stauer which I am totally pleased with that I will write separate reviews on.

My first experience with Stauer: Ordering the set of 5 pairs of earrings was simple. Delivery was much sooner than I expected. Four pairs were as pictured and described. The fifth pair was supposed to be green amethyst, however there were no 'green' stones to be seen. The stones were dull white. Except for the lack of green stones, I'm very happy with my purchase and, instead of returning, I will keep and enjoy four very nice pairs of earrings.

I have owned the Stauer Magnificat II Timepiece for over 7 years. It is not only a beautiful watch but also a very durable watch. The watch case has maintained its beauty over the years. It looks almost just as it was when I first opened it. The leather strap has worn out but that can be easily replaced. It is not the only watch in my collection but certainly one of my favorites. A very good buy!!!

I have been ordering from Stauer for years and have always been pretty pleased. But my last experience left an awful taste in my mouth and almost makes me not want to give any more business to the company. I do want to address the issue and give the company the benefit of the doubt since the problem may be just with one person. I ordered the Spirit Lake Helenite ring and earrings for my Mom’s birthday. It arrived with a chip in the gem.

3 10 KYG MARINER HOLLOW DIAMOND CUT 20IN CHAINS costing $2,509.50 plus Tax became tarnished within 24 hours of being worn. I contacted my Stauer consultant and arrangements were made for a return of all 3 gold chains. My consultant explained the matter would be assessed and appropriate measures would be considered but she had no further information to give to me until it was completely looked into.

My husband bought an opal ring from your company & the plating has already worn off. I have only worn it about 4x & only for about 2 hours each time. I always take it off to wash my hands. I have bought jewelry from China for years & only once did the plating wear off. I have never paid more than $4 + Free Shipping and the jewelry has always been a good quality. My husband paid $100 + $20 shipping (which is ridiculous) for this ring & the plating has already worn off! I am very disappointed in your products & I will never buy from your company again!!

I ordered the co-pilot watch listed in a magazine for $99.00. After shipping and tax the cost came to just over $129.00. The watch arrived in good time. It looked nice but was too busy and smaller than I thought making it difficult for me to read. I called to return the watch. The watch came with a free pair of sunglasses also. This I was told that I could keep. I returned the watch and waited over three weeks. I finally got the refund but it was only $86.00. This is $43.00 LESS than what I paid. I was told that this was the shipping charges to send it to me and to return it back to Stauer. There is no way that it cost $21.00 each way to ship this watch! I know because I am retired from the USPS. I called and complained and they refunded me another $11.00 to my credit card. I will never order from Stauer again. (All figures are rounded down).

I purchased this blade on my credit Master Card 12/2018. Low quality and rusting. I have not received any money from my return. As a matter of fact your company had the gall to CHARGE me for another knife for replacement. Your company is now the owner because I returned it 6-3-19.

I see that you bumped your minimum shipping to 14.95. The post office said mailing cost include the total weight of the item. In other words I'm paying for the weight of the the magazine and all the advertising junk mail included in the package?

I ordered the Rain Dance turquoise bangle and as soon as I received it, the middle "stone" fell out. It felt like a piece of plastic, not a real turquoise stone. Of course I had to return it. Today I saw that my credit card was credited for only $99. I paid $118.95, so that awful experience cost me nearly $20. I will never order anything from Stauer again.

Melissa at Stauer customer service contacted me and helped to rectify my issue. I did receive a new gift set and it does work very well. I’m giving 4 stars for the effort Melissa put in to help me.

My wife purchased a Damascus CURVA knife for me for a gift and signed me up for membership to get even better deal. Wow. The pictures looked great but the knife was really poorly made gritty action and loose. The membership came with all sorts of offers so I thought why not try again as some of the offers were going to expire since she had saved the gift for a while. GOT THE POWER KNIFE AND THE LAND OF THE FREE I received three knives total.

Okay, I saw one piece of jewelry in a car magazine and thought..hey pretty good price. I will buy it. I was talked into a year of platinum Membership. I bought about a $1,000 worth of items and they raised me to concierge level and I got my own personal client manager. All good so far. Then I needed to return an item. A ring was the wrong size. So I sent it back and after a month they acknowledge the return. I never could get a hold of anyone on the phone and my personal client manager was always out. Again they sent the wrong size and I return it. Then they told me the size I wanted wasn't available and they were going to send a refund. But instead they sent another ring wrong size and I returned it; now they told me I had gone over 30 days so I wouldn't get a refund only store credit and get this I can only get store credit if I order online over the phone.

My husband purchased this engagement ring for me and it’s supposed to last a lifetime! Well it didn’t. I called customer service as when we used jewelry cleaner it ruined the ring. When we contacted customer service we were told there was nothing they could do, no replacement offer of anything off a new item. Nothing. And they were super rude. I’m so bummed as this had huge sentimental value for me and now I can’t even wear it. I wanted to purchase a wedding set. Forget it. Don’t use them. Find a local shop with great customer service.

Stauer has absolutely gorgeous jewelry at the most reasonable prices I've ever seen anywhere. My whole life is centered on doing nice things for people and I find that giving jewelry to girls is the easiest possible way. I've never had anybody say, "No, I don't like jewelry." If you give perfume or books, you run into complications. But I've never heard any woman in my life who would turn down a piece of jewelry. I have bought rings, necklaces, bracelets, pins, and glasses. I belong to Stauer's platinum club where they automatically assign you to a salesperson. Regardless of the phone number you mark on your phone, you always end up automatically to this person. You develop a relationship and they know what you like and what they have, and that's how you get along.

I ordered the Men's Co-Pilot watch for a good friend who appreciates interesting retro items. The Item was shipped quickly and arrived promptly in a fantastic presentation box. Unfortunately, the sweep second hand would not re-set to the "12 O'clock" position. I returned it at MY expense with notes, and within a week, I received a replacement that is "spot-on". I know things happen, but Stauers' Customer Service Department is one of the BEST I've ever dealt with! (And I oversee a Customer Service Division in my business.) The BEST value and service I've seen in years! I'm sold!

I have ordered many things from Stauer. I get the same person each time. That makes me happy because she has gotten to know my likes for Helenite. She knows that I have small fingers and gets me custom sized rings or she is having a ring I want made to my design. I also, can't wear 7-1/2 bracelets. They fall off my wrist. I have NO complaint and I'm sure you will enjoy whatever you order.

Just got off the phone for the second time in a week. Having to return my watch because of mechanical difficulty with all four of the buttons. I have already had to return it once about a year ago because the watch band broke. Now, I just got off with customer service, after being told I would be called back the next day, I had to wait a week and called them back again. Got a pretty rude lady explaining the details of what I need to do to return it. It will cost me $29.95 to repair a watch that cost me $60. Having a hard time deciding if I want to deal with this company anymore.

I bought my husband 2 watches. They are beautiful and I know he will enjoy them. My issue was the purchasing experience. I ordered online. I never received an email confirming my order with shipping/tracking info. I only received 3 separate emails requesting 'confirmation of my email address' which was just a request to join their email list as they offered a coupon to respond. Their phone lines are only M-F 8-5, so I couldn't tell when my order would arrive, although it did arrive in the advertised window of time. I read another review that said ordering by phone resulted in a deluge of marketing phone calls so I avoided that route.

I bought a knife for my husband. Took 6 weeks to get it then it was damaged. The blade was loose and there was a chip out of it. I returned it and after paying 19.95 for shipping I had to pay 8.00 for returning a damaged product. Then after 2 weeks I heard nothing. Called and was told they were two weeks behind On returns and wait another two weeks. Today I got notice that our return was complete and wait another 3 days for refund. I lost over 34.00 dollars on this purchase. Stay away from This company. They lost my business.

Stauer's merchandise seemed reasonably priced and ordering from them has been very pleasant. I do most of it online. I got some sunglasses but mostly women's jewelry and shipping has been very quick. Stauer Jewelry has been very responsive. When I had an item fall apart after one wearing, I sent it back and It was replaced very quickly.

This is my second time to write a review on the same product. My wife, Sandra **, purchased two of the folding lock blade knives as gifts. Both knives were defective. We sent them back and they were replaced with two other knives which were also defective. We sent those back and requested a refund. We haven't heard a word from Stauer since and it's been at least 3 months. No refund, no contact, no apology, nothing. Very poor customer service. The very least you could do is contact us. I noticed that the only reviews you showed were glowing positive ones. Why not show the truth and include this one?

Stauer Jewelry seemed to be of good value and purchasing from them was very easy. I talked to people there that helped me out and it was excellent. Also, shipping was usually just several days, which is very fast.

I am quite pleased with the watches.

Stauer has different jewelry compared to what I see in stores. It catches people's eyes. I love the jewelry because it is unique and it is never the same. But I wasn't really happy was the gold band. I thought it would be heavier, but it's not. It doesn't have any weight to it. Also, every time I wanna use my $25 coupon for the shipping and handling, they tell me that I can't use it. Even if I buy something at the book, they still tell me that I can't use it for shipping and handling. So, I just stopped ordering.

I just received my Palisade three stones pendant and it is ABSOLUTELY breathtaking... I appreciate all the time and effort and expense that is required to create such a masterpiece which looks like it would cost many times what I paid for it... Thanks so much.

Stauer, I'm so disappointed in the quality of your product (View attachments) and I'm going to return it. By the nick and scratches on the knife, I'm sure this was a per-owned item. This was supposed to be a retirement gift it for the owner of the company I work for and now I have nothing to give him. Please send me the instructions for returning this item. Disappointed, Ernesto **.

The watches look great but mine only lasted for about ten years. I suppose that's what you get for "made in china." When I contacted Stauer about this, they said it is not common for a watch to fail after ten years. Unfortunately, as much as I would like to replace mine, I have no confidence it will last any longer.

I recently saw an advertisement in Smithsonian Magazine for the Stauer "Co-Pilots" watch and couldn't take my eyes off of it. I'm retired military, spent many years in the aviation industry and am a sucker for anything with distressed, real leather. iPad case, phone case, portfolio I carry in the office, computer bag, luggage, multiple jackets, multiple boots I bought living in Texas, all distressed brown leather. The band on this watch would have been a great addition to my obsession with bovine by-products.

Back in March of 2019 I made my first purchase with Stauer, a watch. When I received it I set the time, date, etc. then took it to my Jewelers to get resized. The next day I noticed one of the push buttons missing. To make a long story short, Stauer replaced the watch, even resizing the new one to the same size as the old one. That is going above and beyond normal customer service. Great work!!!

I was excited to receive my new watch from Stauer only to find out that the "second" hand was not functional. I returned the watch for credit. I soon found out that not only did I pay $19.95 for postage and handling to receive the watch but I paid $9.10 for P & H to return it. My initially paid total $125.50 for the watch including tax, P & H and was credited $96.45. $29.05 was probably what the watch was really worth.

I contacted the 800 number today to inquire about repairs to one of my watches that I've purchased over the past 6 years only to find out that they don't repair any watches! What company would you trust to stand behind their product? Apparently, STAUER ISN'T ONE OF THEM! Don't waste your hard earned money with this company!

I heard about from Stauer Science News. They are pretty good, and it's best if you call them by phone. You can't beat their prices, and the staff is friendly and helpful. They charge one-fifth the price, and they got me a couple of extra deals on the phone too. They do sometimes take a few days before your item is shipped off, but, then again, they are the polar vortex's side. So, that might have been the reason why. I recently purchased a moonstone ring with rubies around it like a flower, and it is beautiful. Stauer provides high quality for a low markup. The guy on the phone also explained to me that unlike a jewelry store where they do low volume with high markup, they do high volume with low markup. I've recommended them to a friend.

I took advantage of the Valentine's Day special and ordered a Metropolitan watch. It functioned for two hours. I was charged eight dollars to return it and after several weeks, still have not received the refund. When I called to ask about the refund, I was told that they are "so backed up with returns, they are only dealing with March 11 returns." If this is such a fine company, why are there are so many returns? Think carefully before ordering from this company.

My Life Partner bought me many rings from Stauer and gave them to me on important occasions. He was very romantic and chose the jewelry which he felt had a beautiful connection to our relationship. He first ran across Stauer in the VFW magazine and after our first experience with the jewelry, he never bought from any other company. The jewelry is stunning. I'm kind of rough on rings but every piece has kept its shine and beauty through the years. The Diamond Aura stones sparkle more than diamonds I have! Sadly, my Sweetheart passed away the middle of January 2018. The last ring he gave me was Stauer's "Forever Infinity" ring on Christmas 2018. Because it's the last jewelry he will ever buy for me, I'm so glad it came from Stauer because I know it will hold up over the years and help keep his memory alive.

I got one of the sales booklets from Stauer and they always have the specials that other stores don’t have. Recently, I bought a ring from Stauer. It looks like an amethyst but it’s a tanzanite ring. When I order from them, I usually call in and I look at the brochure. I don’t buy a whole lot, but this last year, I went overboard a little bit. I compromised so I went ahead and started ordering. The quality is nice and some of it is unusual jewelry. Mostly, it’s the right price. Also, the interaction with the rep has been very well and usually, I would receive the items within a few days. I don’t have to go over a week and it would be here. I’ve had a good experience with Stauer any time I’ve ordered anything.

On March 26th I tried to order an item as advertised in Smithsonian April issue. When I put in the offer code for the discount, your site said the offer code 'KRT437-02' had expired. How can you advertise in the April issue but have the offer code expired on March 26? This is very bad business practice and is false advertising. I will not order any items from Stauer now or in the future.

I received many calls from Marlo ** telling me I had a $50 credit voucher on my next purchase. I didn't really need anything but thought I would take advantage of this offer. I ordered and received my purchases but noted that there was no $50 credit. I called Marlo but he didn't return my call. I called him again about a week later and he said that it was too late to claim the credit - he couldn't apply it to my card. I called customer service to tell them I would be returning the items and they told me there would be an $8 charge for shipping which they would charge to my card. Must be you can only charge a card after the fact but can't credit it.

When I was browsing a book, I saw some stuff from Stauer Jewelry. I know the name and I've bought most of the stuff I saw that I liked. I usually buy online. If there's something I see, I key it in and it comes to the mail, usually in under two weeks. I've got one watch that is really complicated. I got the time on it, but it's like a puzzle and I have some learning to go through. There's a watch I saw the other day and that’s one thing I’m gonna get. I got the flyer and there was the watch in there and some other kind of jewelry that I thought was kind of cute. I like what I have bought from Stauer Jewelry so far and I wear it every day when possible.

I saw an ad for a sterling silver bracelet. I entered a code and the price was $39. So I went on to checkout. $13 for shipping? I bailed. Should have cost like $1.60 for postage. Now I'm getting emails from them telling me I left something in my cart! Well yeah!

Stauer Jewelry's ordering process was fairly easy. And my interactions with their reps were fine. But it takes very long to get anything from them. The shipping was terrible, but they handled the situation when I contacted them.

The appearance of the Stauer Jewelry drew my attention. I purchased earrings, rings and watches from them and the online purchasing process was easy. The experience was good. I received the items fast and I never ever felt like I was waiting too long.

I liked Stauer Jewelry's watch and that made me buy from them. I bought about four watches, and it was easy doing it on the phone. Their reps were great. They were really informative, answered all my questions and explained the subscription very well. Plus, I was given information that I didn’t even ask for, which was helpful. I received the items in a couple of days and it had good quality. Moreover, they have deals where you buy one and then you can get another one free. The free items have lesser quality, but it's free. They also send me monthly magazines. I recommend Stauer Jewelry to people all the time.

I had bought a watch from Stauer Jewelry and it didn’t work, so I sent it back to them. They sent me another watch but it didn’t work either. So, I had sent in a request for a refund and that was almost a month ago. I called the other day and they said, “We’ll be getting it out to you shortly.” But a few days have passed and I still haven't received it. Evidently, I'm not happy about it. I’ve paid money for this thing and I’m still waiting for it. I would not recommend Stauer. A few things were bought for my wife and they were okay. But I’m not very happy about this situation with the pocket watch.

I liked the merchandise that Stauer Jewelry had and I've bought mostly for myself although I also gave a little bit as a gift. Buying from Stauer was easy. The only thing I didn’t like was this concierge service that I got bumped up to. All it really meant was that they were going to call you a couple of times a week to tell you about very expensive specials that they have. It was okay except that it was a little too frequent and a little too intrusive. If I declined the call, they wanted to know why and when they could call back. If it got you a discount, that would have been great. But there was no discount. You just get a chance to buy some very limited quantities of some very expensive jewelry.

I bought Christmas presents from Stauer Jewelry and their prices were reasonable. The woman I spoke to was very accommodating and she walked me through the process. She was very polite and helpful. Even though I ordered close to Christmas, she guaranteed me the jewelry would be delivered for Christmas so I was very happy. The people who received the gifts were very happy with them. They were of nice quality and the price was phenomenal.

I ordered this watch 3 times as gifts and they were a big hit with the recipients. Finally ordered one for my husband as a holiday gift, because he thought it was a beautiful watch. Well, he wears his Urban Blue every day and gets tons of compliments on it. Thanks to Stauer for a classic men's watch that is good looking as well as affordable. Highly recommend this watch for all of the men in your life!

I recently purchased a 1920s inspired sterling silver ring from Stauer (retail price $299 current price $69 sale price $14, I ordered during their Valentine's Day sale) and I was truly impressed with the quality and believability of the ring. This was my first purchase with this company and I only knew about them from the mail order catalogs my dad would receive while growing up. I will definitely purchase from them again since they have sales quite often and would recommend a friend as well!

Purchased the Stauer Hybrid digital analog watch. It was on sale for an excellent price. It is a very nice looking watch. It is difficult to set the analog time. After a few hours the analog doesn't keep time with the digital. The band is adjustable but it took me a while the decipher the directions. The band is also cheaply made. But for the price, I decided to keep it.

This is the second piece of jewelry that I have purchased from this company. The first was an Art Deco style ring with sapphire and lab created diamonds in rhodium plated sterling silver. I was so impressed by the quality! I love it! I purchased this new pamirite ring just last week. I have already gotten so many compliments on it. A friend at work snatched my hand to admire it. The pink gemstone is a cushion shaped rose cut gem, which means it has many facets that catch and reflect the light. On the sides, it has two round circles that have lab created diamond pavé. It is a bold size ring, but because it is such a lovely soft pink color, it looks very classy.

Stauer Watches are spectacular! They're certainly not high end watches, but they definitely give the impression they are! I own four, and they're some of my favorites in my collection. Good customer service as well! Their designs mimic some older 1930 and 1940 style era watches. I'll continue to collect them!

After a couple years of drooling, I recently bought my first Stauer men's watch. To be specific, it is the Quantum Leap model which has a very unique design unlike any other analog watch I've seen on the market. The ordering process via www.Stauer.com was easy, shipping information was accurate to the day, & the watch arrived in a sturdy box for storage. The Quantum Leap watch has a solid feel to the case & crystal (rated 5 ATM water resistant) that I expect to last for many years. The face & its components are beautifully machined & very pleasing to the eye. Everything works as it should & I couldn't be happier with my watch & the ordering process. This may be my first watch from Stauer, but it will definitely not be the last! I've already got my eye on one or two other timepieces & look forward to passing them on to my son when he is ready to learn about the value of time. Thanks, Stauer. :)

The piece is beautiful though I hesitated to spent the money. But the story seemed to make it worth it. Now it’s called Wild Horses, the story is completed different. I wouldn’t have bought it with this story. Did I fall for false advertising? At the least I got suckered. Won’t trust descriptions anymore. Concerned to purchase from Stauer again as don’t really know what I’m buying.

Deliveries are not made as promised. One order for Valentine Day on Feb. 1 has never arrived. This is Valentine Day! In the past you are not notified when it’s back ordered. Once you become a premium member, they assign you a particular sales person. In most order cases they are not available. I have left my number for a call-back, with no return.

My 96 year old father kept ordering jewelry from Stauer. I finally got control of the account and sent a boxes of the stuff back. One ring was $1200 and was told they would send a UPS driver to pick it up, because of the price point. After 12 days of trying to get my account person to answer the phone or return a call, I sat on hold for 10 min and talked to a customer service person that could not do anything because the cost of the ring was over the price point. Person offered to send me to my account person, I told them not to do that as he would not answer the phone, I had called them many times. Customer service person sent it on up the food chain to be reviewed within 48 hours. I advised that if I did not hear back today, (12 day of no contact was enough) I was going to mail it back today at 4PM. Talk about frustrating and bad service!!!

I saw a product in Stauer that I liked and I ordered it as a gift. I ordered a couple of pieces of jewelry for my wife, and a watch, and everything was fine. I also got something the other day for my wife for Valentine's Day and the product is good. It was shipped like they said would.

It was good that Stauer was in a position to offer a significant discount on its shipping and handling fee - at the time of my purchase of a men's jewelry item. Also, seeing I placed the order online (using my bank card), Stauer shipped the order practically right away. The item arrived in a prompt and timely manner. The item purchased exceeds expectations. Not only is the Meteorite Tungsten Ring a superb work of art, but it possesses a certain magic of its very own. Indeed, this is The Right Choice.

Just made my 1st purchase from my Electric co-op news bk. I’m now a platinum member. Customer service was A-plus. Reading great reviews. Just looking for a reliable source to purchase good quality merchandise. I’m hoping Stauer will outdo my previous mall shopping experience.

My wife liked what she saw at Stauer Jewelry, so I bought three rings, some earrings, and a necklace from them. I purchased the items online and over the phone. And Stauer's process for both methods was really straightforward and easy. Plus, when I talked to their rep, Maria, she was really professional. Everything has been good so far. Right now, I'm waiting on another gift and it should be here in a day or two.

Just ordered my 4th Stauer timepiece. Absolutely top quality and worth every dollar. Their service was impeccable and since I needed the watch in a hurry, they express shipped it at normal shipping rates.

My husband saw this watch in a magazine. I purchased it for Christmas - ordering and delivery was fine. However, when he opened the gift and started to set the date, the stemwinder fell right out! On top of the poor quality, The return process is taking forever. They do provide a free shipping return label, but use the "service" Newgistics. Our item was 15 days in transit and now has been with Stauer 15 days. You would think the embarrassment of such a faulty product would rate a better customer service response.

My husband bought a new wedding set for our 20th anniversary, and I couldn’t be more happy that he bought them from Stauer! The diamonds constantly reflect rainbows on my walls and to be honest I can’t stop looking at them on my hand. I feel just like a queen! This is the second purchase from the company that we made and we will always recommend Stauer to our friends and family!

My wife and I have made several purchases with Stauer over the years. Have always received great products and top notch service. Over many years we have had only one issue and Stauer bent over backwards to make it right. With our recent purchase they have added a Norton purchase reassurance. Not that they need it but it’s another layer of "sleep better at night". Stauer watches which is usually our purchases, are of top quality. They always arrived well protected/packed. Watches are of the best quality. I have had some for many, many years with not one issue. Bottom line, this is a top notch company and now with the Norton addition. You can't go wrong.

YES,YES,YES!!! My Blue Stone Chronograph, arrived just as Stauer had said. Case and watch was in perfect shape. When the digital and analog settings were in their settings the piece works as great as stated by Stauer. I gratefully thank Stauer for every extraordinary first rated beautiful timepieces, as well as all their jewelry! My wife & friends love the Blue Stone, as a "jaw dropping timepiece," at such a reasonable price cost. I have bought 4 different watches. All have had such the very same wonderful flawless standards as this master watch. Keep supplying great jewelry at a price laymen can afford to look like a thousand dollar jewelry items. I'll continue to purchase from Stauer. Great thanks.

I have always been amazed by Stauer's watches and jewelries. I am a watch collector and have since started to collect jewelries since I got my first Italian Courage Ring from Stauer. Of course, all of the Stauer watches that I got are simply the best, or should I say its style surely matches its elegance. The jewelries will win your woman's heart. Surely, It became an investment of my character.

The people in this company are very kind and professional. Never dissatisfied with any of their employees. The employees have always been nothing but courteous and professional with me and my mother in law.

Mr order included items I did not order, charges I did not approve, and price updates that were not in accord with the price I ordered. The price for a leather bag was $99. I was charged $115. I did not approve a 3 yr replacement, or a charge for a cleaning kit. The membership which I canceled does not allow the discount in tech catalog and the membership discount. So, you pay higher with the membership. Very bad experience and will never order again from Stauer.

I’ve ordered various pieces over the years, both for myself and as presents for my sisters, my mother, and my mother-in-law. I’ve been happy with everything, and the quality of everything has been great. I’ve been wearing several of the rings (I like sterling silver) for years, and they look lovely. I’ve never had stones fall out or experienced any problems. Recently I got a green Prasiolite ring in yellow gold for $99 (amazing price when compared to other Prasiolite pieces I’ve bought from jewelers) and it’s just about the prettiest ring I own. I get compliments all the time! Plus this Christmas, my best friend surprised me with a beautiful turquoise necklace from Stauer. I feel like Frida Kahlo when I wear it, and I get loads of compliments at work on it, too.

I recently purchased the heritage watch from Stauer at an unbelievable price. I received the watch and am extremely impressed with the beautiful design and quality of the watch. I decided to have a stretch band put on my new watch and took it to a very reputable jeweler in the area. After installing the new band on my watch, the jeweler said to me that she absolutely loved the face design and quality of the watch and wanted to know where she could purchase one.

I purchased a diamond aura ring to update my engagement ring. The price was affordable, and to be completely honest I did not think the ring was going to be as beautiful. Shipment took about a week and when I got it, it was packaged beautifully. I opened up the ring box and wow was I blown away with the quality of this ring. The fire alone looked real. To put the ring to test I wore it to the doctor's office where I work and got the opinions from my co-workers along with the doctor's wife whose ring is really expensive. Side by side you could not tell that my ring was any different than hers. They were all shocked when I told them that it only cost me $19.95. I have never had a group of woman ask me for the website name so fast in my life. Stauer exceeded my expectations with this piece.

I ordered a knife for my son for his birthday. On Jan 9th I received a package which contained a watch. So disappointed I called immediately and explained the situation and how upset I was because my son's birthday was on the 11th. Customer service was Awesome!! They apologized and walked me thru the return and sent the correct item overnight. Received just in time. THANK YOU SO MUCH!! AWESOME service.

A number of times an ad from Stauer appeared in The American Rifleman magazine. Finally, I decided to buy a Helenite ring/ear-ring set [Item 28508] for my granddaughter. I went to their website on 09 Jan 19 and tried to place an order using the Promo Code shown in the ad [SLR586-02] and the promotion price didn't show up on my screen. I backed out of that screen and started over, this time using the Promo Code listed in their website [WEB2470] and got the same response. So far, I had entered ALL my information except for my CC number which I was NOT about to do without the promo price showing.

I purchased a Stauer Atomic Platinum Watch for a Christmas present for my husband. It arrived in time but, after 2 days, it stopped working. I called customer service and they sent me a Parcel Select Return Label and I dropped it off at the Post Office on the 28th of December, 2018. I called today, January 7th, 2019 and was told that the watch was still in transit. Taking into account, the New Year’s holiday, I wasn't too upset that it had not arrived at the final destination yet. However, I was told that if it arrived sometime this week, it would take an additional 3 weeks to process the order... that they were working on returns received on the 19th and 20th of December, 2018.

I did purchase 7 different items on December 17 2018 for Christmas and a birthday (Order # **); the order started badly from the beginning as the price change on the submission. I sent an email immediately and call customer service in the morning (Dec 18) to fix the issue and request the 2-day delivery, the person who helped me (Nancy) mentioned she waved the additional cost due to the inconvenient. I have been tracking the order since then and I have been told different versions and excuses every time. Just today Jan 4, 2019, I got different statements about the order being shipped on Dec 27 and delivered on 31st, but we haven't received anything yet and there is no way to get an answer on how a 2 day shipping ended in 3 weeks. Stauer ruined Christmas. I will never recommend it to anyone.

In the AARP Magazine there was an article about Eagle Eyes Navigator sunglasses to wear in the summer or for night vision. I was thrilled and thought that if AARP recommended them, they must be good. However, after reading all the reviews recently, I am very afraid to order these because of all the bad experiences with Stauer, particularly on watches. I would be interested in hearing other opinions on this product or other recommendations of a "trustworthy" company. For now, I am not ordering from them.

My husband ordered 3 items (2 watches and a ring) on December 17 2018. He paid an extra $40 for 3 day shipping. 3 days later and no items were delivered. I checked the status on the email and was presented with “back ordered”. No direct message or updated email was sent with this new information. My husband called them, again. They apologized and said the whole order was held up because 1 item...rose gold watch, was backordered. They offered to send the other 2 items and even offered to overnight them with no charge. Perfect right? Wrong! 5 days later (Christmas Day) and nothing received. I check the status online and it still says backordered! What?!

Immediately after replacing the battery, the second hand stopped moving. The digital portion of the watch is working fine, indicating the new battery is good. But the arms are not working at all. I love the watch, just wish it would work properly. Thanks for your anticipated help.

I ordered the Men's Metropolitan in November as a Christmas present. On Christmas Day, when the watch box was opened, and the watch was tried on for the very first time, the watch strap broke. The metal clip at the top of the watch strap literally flew off. We haven't been able to put it back together yet; will probably have to go to a jewellers and buy a new watch strap. Cheap, cheap, cheap.

I ordered a Stauer stainless steel graves 33 silver wrist watch on the 5th of December 2018. They had taken the money out of my account on the 7th of December. Phoned to see why no delivery. Told it would be delivered. Sent emails. No reply from them. Now fourteen days still no watch. It was for a birthday present. Phoned again today. I was told it’s in Warrington. Waiting for what? I will never use this firm again. This is true not made up.

AFTER 3 WEEKS GOT NO RESPONSE. 20 MINUTES ON HOLD--TWICE. THEN E-MAILED, NO ANSWER AFTER 36 HOURS. NOV. 17th-18th/used return label. Did everything right. Will never buy from Stauer again. Plan to go on all social media and BBB and relate your horrible customer service. All I wanted was a credit back to my credit card.

The quality was poor on 2 out of 3 items I received on the order and I returned it within a couple of days after receiving. I still have not been credited. What is the status of the credit? I will most likely not purchase anything else as I was disappointed with the jewelry that was ordered.

Stauer has great products and outstanding customer service. I have been a customer for years and have never been disappointed. I always buy when discounts are great! And they offer them often. Sometimes, their shipping fee deters me from completing the purchase. But most of the time, the discounts they offer are so deep that the shipping cost can be justified! You cannot go wrong with their products! And their customer service personnel take their work seriously. I am just about to make another purchase where I was able to get $118 more in savings on top of the $551 in price drops they offered - A chronograph watch and a Peridot necklace for a song. Yeah buddy. Stauer rocks!

I have been seeing Stauer ads and a friend is a regular customer. I ordered a Urban Blue Men's watch because of how it looked in the ad and the price was so reasonable. I was wearing the watch every day until after a couple of months the blue color started to fade. The blue is now gray! I called but CSR said 30 day return policy so nothing they can do but sell me a warranty. Very poor product and service!

I received the pearl necklace and bracelet in a very cheap, semi-crushed black box; not fit to give as a gift. The necklace and bracelet were in a jumbled pile at one end of the box. I have my doubts as to whether the necklace would fit the neck of a woman, more likely the neck of a 10 year old girl. I'm very disappointed in Stauer.

I have enjoyed ordering from Stauer for about 20-years. 99% of the Stauer Associates are the very best in the business. The clearances and the sales can’t be beat. Their coupons are my favorite. Everyone loves my purchases. Only one problem with an item ever and Stauer made good on that item. Stauer makes ordering fun by phone and by internet. Thank you Stauer!!!

The issue has been satisfactorily resolved.

I was told by e-mail that my order would be delivered on December 4. It was not. I did not receive any explanation from Stauer as to why my order was not delivered on December 4 or when it would be delivered. I am in the process of canceling my order. I was told on December 4 that I would have to return the product AT MY EXPENSE. My experience with Stauer will apparently cost me money for which I will receive nothing. Customer service is dead in America and Stauer is the perfect example of its passing.

Excellent product. In two words. I am so happy that I can afford this watch. I am on a fix income and feel grateful to own this watch. Thank you, Stauer. Your product and service are truly unmatched. A true quality, elegant, and practical timepiece.

Website worked well, no problems placing order. Liked the value of products. Selection was very good and unique. Can't think of much else to say since everything we very well. Will order more in the future.

My order next went thur. I got a coupon code on back of magazine, tried to use it a few days later...not even a week. Already expired. Tried to use the codes from the postcards for 50% each, they didn't work. Called them at 6pm Sat evening. They were closed. I'm sure I can find exact same pieces at other stores whose coupons are a complete smelly piece of BS!! Merry Xmas. Stauer. Wanted to try you out, was NOTHING BUT A COMPLETE, FRUSTRATING WASTE OF TIME. SAVE YOURSELF THE AGGRAVATION AND CHECK OUT A Real store!!!

Backordered - This has happened every year when I order jewelry for my handicapped wife. I tried to order early this year and, guess what? The same thing happened. Also, you should not charge a customer's credit card until you are sure the item can be shipped. Very Unhappy Husband.

Intrigued by a magazine ad in late 2014 and anxious to ditch digital watches for an “automatic” (i.e., self-winding) analog timepiece, I finally ordered a lovely Stauer WWII-era “Ritorno” replication at an attractive price by using promotional code RTN373-02. Stauer confirmed my purchase in a January 20, 2015, email. The watch arrived on January 27.

Place an order shipping it to a different address, had the order confirmed, order charged to my credit card only to be told the next day that I cannot ship to another address. Was told this was for security reason that they will not ship to another address unless you have been with them for 30 days. At Christmas time timing is important and Stauer has no concern for the customer and the two people I talked to were the worst customer service people.

My husband first ordered something from Stauer then I also had received a catalog. I've purchased too, did most of it over the phone and spoke to a representative. The quality of items is great and my experiences with Stauer have been great as well.

I sent in a mail order purchase with coupons and a money order covering the purchase in September 2018. By the end of October I had received no jewelry and no contact via phone or email from Stauer. However, several times per week I would receive phone voicemail from their sales team encouraging me to use my coupons. When I called them the customer service department told me I had not sent the correct amount of money and they disregarded my coupons. I gave them my credit card number for the balance and they said the original order would be mailed promptly. I waited with no contact from them except the phone voicemail messages from sales.

Order placed online for Stauer Watch for $29.99 plus tax and shipping, total charge was $41.05 to Credit Card. On 11/20/2018 paid. At 8:21pm 11/20/2018 Stauer placed an illegal charge on my card for $44.99! I have protested the charge to my Credit Card Company, please remove the double charge you tried to do.

I’ve ordered several things from you and my reviews are mixed. The items are pretty but the quality on some are disappointing. I learned right away to avoid anything gold toned with you due to the fact that the one I tried rubbed off and now just looks cheap. But my latest order was the last straw! I’ve always felt your shipping and handling charges were robbery and even if you join up they are still higher than the other vendors I deal with. My last order has sat in the post office for three days and when I called they told me that the item was sent parcel select which is a lower shipping level and takes longer to actually be sorted for delivery. Imagine that rates that are twice as high as other companies and a lower priority shipping. You are ripping off customers to pad your profits. I have called in and taken my name off your mailing list. No more Stauer for me!

I called to place an order and talked with Mark. Things went well until Mark tried to upsell me on their Platinum Member Plan. When I declined he got very pushy & would not drop it. I finally told him I just wanted to complete my purchase but he kept pushing. I asked if he understood what ‘no’ meant & he asked if I understood what he had just told me about the benefits of membership. At this point I told Mark to cancel my order and to let me speak to a supervisor. He told me he would get a supervisor & put me on hold. After a very long time I was disconnected. I called back & asked for a supervisor & was told I should call back the next day because no supervisors work in the evenings. I called the next day & again asked for a supervisor. This time I was told that I could not speak directly to a supervisor but that someone would review my previous phone call me back. It has been several days & I have heard nothing. This has been a terrible experience

I received a catalog from Stauer and it was very easy to purchase from them. I could talk to somebody when I needed to and they were wonderful. I ordered several things and I've done it online then I screwed up so I had to call them. Shipment arrived within the expected amount of time and I like the overall quality of the items.

I loved this ring from the minute I saw it in the brochure. I ordered it right away. I have opals I purchased in Australia and I am completing the set with this gorgeous ring. The colors are like a rainbow and the fire that flashes when you turn your hand are magnificent. Ordering was so easy, plus I got a bonus necklace. The value can't be beat. Another surprise bonus was the Norton Shopping Guarantee. Stauer is the perfect place to shop for jewelry that looks expensive but is affordable.

My husband ordered a watch which we found unsatisfactory. But that is not the problem. Your merchandise, in general, is not to our liking. In fact I find it gaudy and unattractive. I hate to have you continually sending us brochures which I in turn tear up and recycle. We will never purchase anything from you so will you please save yourself some money and take us off your mailing list! PLEASE! You are wasting your time and ours and the resources.

I have a Stauer "Graves" men's wristwatch. I love this watch and everything about it. Its style is unique and it functions well. Its design makes it unlike any other watch I've ever owned. The only problem I had was because of its unusual design. It was impossible to locate a replacement watchband that would fit. When I went to the Stauer website it said that the particular watchband was not available. I was very frustrated until I called Stauer. They do carry the watchband and it is available. If you need a replacement watchband for this watch ignore the website and call them directly at: 888-333-2012, Customer Service. They solved the problem quickly and there's a watchband on its way to me right now. All is forgiven and I'm back in love with Stauer and my beautiful watch.

I was interested in the Stauer Jewelry advertisement I saw on a magazine and I've purchased from them 3 times now. My purchasing experience was good but I have not always been satisfied with what I received. Yet this I have found with other similar jewelry type places too where the jewelry on the picture appears at its very best but the one I receive may have not quite the quality of stone. Still, Stauer was fast and when I wanted to return things, they accepted them back and that was taken care of rather quickly too.

Thank you customer service, shipping and processing, every order I have placed, was handled efficiently, and professionally. My compendium hybrid watch was absolutely great. Thanks for your time and promptness. I will be making many more purchase in the future. It is refreshing to find a company that care about customers.

The Stauer company has proven to be an excellent source for watches and accessories by providing a wide variety of products at very reasonable price points. I have purchased three watches and a watch valet storage case over the past few years and found all of the merchandise to be equal to or better than the description they print in their advertising.

Please remove my name from your computer... I will never order another thing from your company until you ship by weight... 25.00 to ship 1 ring and 1 set earnings. Handling cost I can live with... I don’t know what other customers think??? You have nice products but your shipping cost are off the scale.

My wife bought me a Stauer Versailles Watch as a Christmas gift in November, 2017. After receiving it at Christmas and starting to use it, I had some problems with its performance. I called Stauer and learned that they only honored a 30 day warranty, even though their paperwork states their "fine timepiece if covered under at "two" year limited manufacturer's warranty". This is extremely limited in my opinion. With the watch not performing up to standard, I continued to use it. Recently I hit the watch against a hard surface and cracked the crystal. This morning I called Stauer to make arrangements to have the crystal replaced.