Stauer Reviews

Did not have the blue ray. I thought they did but still nice readers. l have ordered a number of products and in most cases have been satisfied. They do not carry many good quality military stuff like rings. The best watch I ordered has not been available now for some time.

My wife was especially pleased with the way the jewelry was assembled. Such as the use of lobster claws as opposed to simple clasps. And she was also pleased with the quality appearance of the jewelry. Enough so that she is going to order more this week. And we will be ordering from Natasha again. She is a credit to the Stauer company.

This is the worst company especially if you have to deal with customer service. If you know someone in prison that’s ordering from them they will not help you at all without their verbal permission.. How the heck do someone in prison going to be able to give verbal permission?? It’s not like they can just pick up the phone.. smh and I doubt they going to accept their collect call.. They promised a friend in prison they also would give him credit his account cause they “didn’t do refunds” for a returned item but now they somehow know nothing about it. WORST COMPANY.

Charles ** my account manager knows what I like, shape of stones (pear) colors, price. Understands that we are in our 70s and 80s, when I say that I have to take a break from shopping so I can pay for for projects around the house. Very helpful when I am looking for a pendant for a 15 year old, emails me with photos of various options.

I love the turquoise jewelry. I have a necklace earrings, a ring. Next, I’m buying the turquoise cross pendant. 1st thing I bought was my birthstone w/ 3 stones. All I wear is Stauer jewelry. I bought jewelry for both of my daughters for Christmas. Me, my oldest have the same ring. Stauer is by far the best prices, beautiful jewelry.

The stones fell out of my ring and my wife's bengal, sent it back and getting a refund but had to go through a lot of headaches to return stuff and all they can do is give me a coupon for more stuff. No thank you.

Easy to place a order and good service. Price is very good for most items. You have a lot of specials on e-mails that are very nice and easy to understand. Also the shipping is reasonable and another good service.

Great looking blade. Nice showpiece. Have made another order cause we had some address problems. 2nd shipment on the way I hope. Will buy more items in the future. Great discounts for nice products. Lots of offers sent by email.

My purchases arrived today, on time, packaged well and perfect fit. My first purchase with Stauer. Certainly won't be the last. All three pieces were more beautiful in person. I ordered 2 rings and a bracelet. Will see how they hold up when worn.

My experience with Stauer has been wonderful! Don't know how they offer beautiful pieces at excellent prices, just keep doing what you are doing! The brooches I purchased for my mom are stunning and she loves them! My Account Manager Charles is a pleasure to work with!

I am 86 years old and love pretty jewelry, but being on a limited income, I can’t afford really expensive jewelry, but “your fabulous fakes” work really well for me. I don’t like to be pressured to buy when I don’t feel that I can spend any money at the time.

I am very happy with my new watch and the service from STAUER40 Jewelry. My only concern is that the instructions for sizing the watch were lacking. If you did not know how to use the tool and know to look for the tiny arrow on each band length, sizing would be difficult. Fortunately I have had experience with watch sizing and knew what to do. Other than that, no complaints.

I have made many purchases over the past 10 years. I've given many as gifts and have proudly displayed others. The thing that I most appreciate, second only to the quality, is the Customer Service, they have never failed to take the proper steps, in order to assure my satisfaction. Thank you Stauer.

Great product and price, friendly, helpful staff if you need to call for questions or to order. Grandson loved the watch as a gift. Glad they now have a feminine watch and band.Will reorder again. Staff very helpful. Very nice selection of products and fast shipping. Arrived without damage.

Hello Stauer I called customer service for the 3rd time, I did explain to you about my purchase of order on January 28th for $107.79 an infinity ring. Now, customer service has informed me, I paid for my membership? Which is not the case, I paid for the ring. The infinity ring was cancelled so now I want the platinum refinement ring. I do have coupons for credit but I still have a balance of $54.00, which Stauer should just send me the refinement ring cause Stauer, has inconvenience me by sending me the wrong ring in the first place, I do have to report this to the better business bureau. Thanks.

This watch was even more beautiful than advertised. It is just quality. Great care was taken in packing and it arrived without a scratch. I appreciate the ease of putting it on and taking it off, and the fact that it is waterproof.

In being fair, accurate and responsible, I am being inundated with offers from Stauer's marketing. They are both inviting and appear exciting! However, it would be foolish for me to purchase any of these items when I cannot receive my initial purchases (5) since the first week in March of 2021... William

I have been pleased with everything that I have received from them. Receipt is in a timely manner and everything is exactly as described. Extremely happy with everything would recommend them to anyone. Everything is magnified to a larger size which allows you to examine exactly how it looks.

Bought a watch from them, it does not work well, keeps speeding up time. After I contacted them about fixing it, they want more money from me to take back a watch that has 2 years warranty from manufacturer. Looks like they are running a scam.

I've always received the products I've ordered in a timely manor. The quality of the products is very good and so far they have been very profession in our dealings. I would definitely recommend your website to others. The products are reasonably priced and attractive to wear. I've received great comments on them when I wear them.

I am unable to set the watch to the proper time. It has never been dropped or mistreated. I hope that the watch can be repaired. I have gotten many compliments from individuals.. I hope that this message is sufficient....

The items are very good and fine jewelry at a great price. I've bought 17 watches. And a few nice rings. I get asked where I bought my watch or ring from and I tell them Stauer. This ring I bought for my girlfriend. She loves it and next month is her birthday and I will get it from Stauer's.

Had great experience with Angelina. Wonderful rep for your company. Understanding, helpful and just great. Hope you have more like her. Had a problem with your smart watch, called a few times on it, also ordered wrong item (sun glasses) and she is sending me the correct ones. My error

Every thing I have purchased has been just what I expected. I have purchased several Watches and Knives. I will get the Tritium Diver's watch. I am saving up now to get it. I would like to see a leger selection of women's watches..

The employee was helpful and made suggestions for better deals. The products ordered were very good and reasonable priced. The prices for the products are reasonably priced. The service was friendly and courteous. He was well informed and was of great help in advising me of better deals with the products that I was looking at.

I want to cancelled my membership with your company due immediately. My experience has not been the best since the begging goes, so I do not want a renewal when this membership expires. Thanks for your consideration of my request

I have ordered many beautiful pieces from Stauer. The quality is exceptional, the service is fast.. Only once have I been a bit disappointed in the size of the piece, but I should have compared the chain size in the picture. Very good company.

I have purchased several items from Stauer for myself and my husband. We have been pleased with shipment times, quality of items, price and customer service. For anyone considering a purchase I would say, ”go ahead you won’t be disappointed“.

I ordered Jacques Lemans chronograph watch, it came with no instructions and I can't set some of the functions. I was referred to your dept. that handles that. I was told she would send me the directions, I've never received them??

I did not order a membership of $99.00. I ordered two pair of sunglasses and received one pair plus a pair of night vision glasses. Supposedly my SH was waved, but bill came to $104.10 When I called to return what I had NOT ordered I was hung up on and had to redial. Was told I had to pay for return shipment $12.58. If mistake was mine I could understand, but mistake was Stauer's. Only reason I can figure out I was sold a membership is that employees was paid a bonus for doing this. When I mentioned this to second return person, she did not deny it, so I believe this is what happened and I am out SH because of this. Have bought from you for years but after this NO WAY. Will check with FTC to see if this company is doing business the way Wells Fargo did a few years ago.

Excellent value and service. Very pleasant employees. Answered all my questions. Great return policy. Products are high quality. I have told my friends how pleased I was with the company in general. I always look forward to the next catalog.

I was very impressed with the items received which was two watches, and two pairs of sunglasses. The style, quality and workmanship for the price was the most eye-catching. I have purchased before and will in the future. The delivery was timely and the glasses came with a hard case.

As usual my experience was great. The merchandise is of excellent quality and at a price that I and others can afford. Items have ordered have always been delivered ahead of time and well packed. Stauer is a great company to do business with.

Love your jewelry! I've been buying your jewelry for quite a few years and I've loved everything I've bought. Quality for the price is wonderful. Awesome people on the phone! Thank you all! Keep up the good work and product!

Jewelry was returned on December 31, 2020. After three phone calls, was informed credit issued on February 18, 2021. Entirely too long a wait to receive refund. Very disappointed in customer service. Will not order again!!!! Will not accept negative review.

l called to purchase watch l had seen in Handyman magazine, the rep took my all my cc information but would not process my order UNLESS l purchased a 4 coupon membership for $99, he just outright told me, "No. l won't place your order unless you purchase plan." He told me to go place order online. Unreal. Mr. **

Quality Huntsman Blade with free Compact Binoculars. Was pleased with the very nice condition and quality. Would highly recommend to a friend! Have ordered other items as well and am pleased with the quality and condition! :) Also, the shipping was fast and appreciated!

The staff taking the order was helpful and courteous and knowledgeable. The sunglasses ordered were just what my husband had hoped, dark enough to protect eyes. Shipping was also good, received within 7 days. All other items we have ordered have been beautiful and we are very happy with the quality for what we paid.

I recently purchased a watch for my fiancé and it’s a nice watch but then I received a notice of an error and got $32 credit but then that expired. And now I’ve received an email that clearance items are an extra 25% off + $5 shipping (which is much more reasonable than $19.95 but when I go to checkout, still shows as the price marked and shipping is $19.95). Very frustrating and feels like a bait and switch.

The employees were polite and well informed of their jobs. All products were delivered in good condition. All products were of excellent A1 quality. It is a pleasure to deal with a company with such good standards. I tell anyone who notice your products where to purchase them. Thank you.

Well satisfied with all my orders. These were sent to a lady friend and she was more than pleased with them. I would recommend "Stauer" to any looking for quality jewelry at a reasonable price. Well made and good looking.

The representative that helped me with my order was the absolute best. Your company is fortunate to have her on your team. I will definitely be back to purchase again because of the person that helped me and also because of the great value that I received for dollars that I spent on the gift for my wife. She absolutely loves the jewelry and it looks great on her as well.

My wife received some Stauer binoculars as a gift. They were purchased by her brother and mailed to her. When she received them they were flawed with a defect in the eyepiece lens. After contacting Stauer and locating the original order I returned the defective binoculars to them. It was made clear to Stauer that these were a gift and should be returned to my wife and we provided the address in a letter enclosed with the binoculars. Stauer sent the repaired binoculars back to my wife's brother instead of to us. Now he is paying to send them to her again.

I had an issue with a defective product. I reported the problem and received a prompt, friendly and professional reply. When I returned the item I was quickly sent a replacement. I am highly impressed and would definitely recommend Stauer to friends. As a matter of fact I have done that previously, and will again.

This review is long overdue! My husband bought the necklace and earring set for me as a surprise... Let me say it is so beautiful. When I wear either piece.. together or alone people's eyes are drawn to this stone. I continue to receive so many people stopping me just to say how beautiful my necklace/earrings are!! Thank you Stauer!

Stauer has both excellent quality of products at excellent prices and 1 representative who is by far the best representative from east to west and north to south and from K-Mart to the finest quality of any products sold on our earth. Thank you.

Quality of the timepiece exceeded my expectations. The compliments from others was unexpected. Stylish yet not garish. I would recommend your products to others. I intend to purchase other products from Stauer. Ordering was easy and delivery was as promised.

Watch was delivered defective. It would cost me more to return it than it was worth it. Ordered two other items for my wife and she is satisfied so happy wife happy life, but my watch wasn’t worth it! I will NEVER order another item from your company. Just not worth the hassle. I tried to post a negative review on your website but it would not accept it. Why is that?

The item I received was not what I ordered. The Tanzanite Infinity Pendant that I ordered had two dark blue stones side by side. The one I received was plain. The right one is being shipped and I am returning the one I received.

The wrist watch fulfills the advertisement. I am satisfied ---glad I purchased the 2 year warranty---not everyone could adjust the watch band length without the help of a jeweler--the watch is light to wear-- good to read--all functions work--a good buy.

Description of ring was very accurate. In fact the recipient of this prize Gem blew her away. Thank you Stauer. Delivery by Christmas made my day where other companies failed. I will order again in the near future. At first I was very hesitant about ordering from a company that I had no knowledge of their existence and especially online where there are so many fakes trying to scam you. I took the chance and now I am one happy camper.

I ordered earrings for my wife that were shipped Dec 3rd. I called last week and was assured I would receive them by Christmas. They are not here. I called and spoke with Nisishan. She was no help. Thanks for a disappointing Christmas.

My husband and I have ordered several items from Stauer and have been very pleased. We have ordered jewelry and some beautiful knives and are impressed with the beauty of the items. The items have been very good quality and the prices have been reasonable. Thank you for providing a good product.

I ordered the carnival emerald necklace and a couple other items from this website. It took a little while to get here, but it is around Christmas so that's understandable, but the necklace looks opaque in the picture and it is significantly darker and less transparent in real life. All the pieces I ordered were just ok. I was going to order more stuff after I got the first shipment in if it was good. Up in the air if I will do so.

The links that hold the clasp to the necklace are too weak and break. Send me a replacement and a box prepaid to return the necklace. This is the only piece of jewelry I have bought from you that was substandard.

The stone is very dark and star is difficult to see. Most angles you can’t see it at all. Christmas gift and disappointed with ring. I have seen lighter stones where star is very visible. How can I resolve this issue?

I needed an extra watch and this was low cost. It looks stylish and goes with everything I wear. Already worn out and asked by others where I got it from. Encouraged to make future purchases. Maybe gifts for others. Great job!

The products are of very high quality, accurately reflected in their advertisements and their customer service represents are the nicest and most helpful people I have experienced recently while ordering by phone. If you were very concerned about ordering diamonds by mail this is a company you can trust to deliver what they promise.

The lady that helped us was friendly, responsive to all questions we asked while assisting us with our order. In our opinion she went out of her way to make sure we were happy with our purchase in a personal way. She is a credit to the company she represented.

Great products and great prices, but delivery to Canada is slow; perhaps offer expedited delivery? Quality always very good, and very courteous customer service, who are helpful and well trained in all product information. I will continue to recommend your catalogue to my friends and relatives.

The experience I had from start to finish in dealing with STAUER'S was excellent, and the people were outstanding in customer care and product knowledge. The jewelry is beautiful, and appears to be of the highest quality. I am so glad that I discovered this jewelry company, and what I also like is the reasonable pricing, and the promotions!!

Ordered bracelet was too large for my 7 inch wrist. Kara reviewed other bracelets with me. The few that would have fit were not ones that interested me. However, she helped me find several pairs of earrings that I liked. I ended up ordering 2 pair. I consider her an invaluable asset for Stauer. She is very knowledgeable about your products and customer satisfaction. My kudos to Kara.

Last night I called in an order for close to $600.00. I had a $75.00 off coupon that expired a week ago thinking you would still honor it. I decided not to order based on this. Well well, today I received a coupon again for the $75.00 off that expired on Nov. 30th. Today is Dec. 8th. Why don't you honor the coupon and offer free shipping too for such a high order. I'm very disappointed.

STAUER'S jewelry is of the highest quality and in my half dozen years of purchasing women's adornments I have never been dissatisfied. Their products are well displayed in their catalogues and online. They continually have great sales of the many jewelry products they carry. I give them 5 STARS!

Affordable nice sparkle pendant, amethyst bracelet, princess cut earrings. I recommend this company. Very nice products, fast and secure services. Some of the items already I give to my daughter-in-law. She was very impress with. Thank you Stauer co. for making this nice jewelry, watches, luxury gifts affordable.

This was my first order that has yet to arrive. A friend has given me several as presents she had purchased from you. And I loved them all. One of her presents was the AMETRINE pendant. She informed me about the ring and earrings. Therefore I ordered it to complete the set.

The gifts I have purchased and received from the Stauer company are so beautiful. I love to wear them and give them as they are so rich looking. The only suggestion I would make is to offer rings at half sizes, so the rings would fit better. I realize that would require retooling, but I think it would be worth it.

The green stone had NO definition and was completely dull. The setting and mounting were Ok but the stone was a complete joke. I tried to shine it with Glasses washer to no avail. It didn't look like a gem and lacked any color in it. Just a blank dark green piece of rock that had no character at all. Needless to say I am disappointed and I am sure you would feel the same way. I would send an image but I don't know how.

The Stauer reputation and product quality is what made me place my order with them. All associates were of the highest caliber. Keep up the excellent work. Looking forward to placing future orders with Stauer. I know this past year has not been good for this country but I know Stauer will live up to its reputation and quality not only of product but of customer service.

Ordered/received 3 ornaments($90) and 2 broken. Do not order fragile ornaments. Packed in flimsy paper box, put in thin bubble bag and put in a thin bubble mailing envelope - no fragile notice- boxes were smashed and bent and ornaments in pieces. Contact with company resulted in form letters via email wanting me to ship back the pieces at my shipping expense. If they had packed these fragile ornaments properly they wouldn’t have this review. Very disappointed- the ornaments were beautiful.

They can't find my order, but they found my money? Please send the junk that you sell, or my money. 6 weeks you should be able to get the junk from China because I'm sure they're smarter than to buy it.

After much Stauer advertising assuring me of quality items and fast service I ordered 3 items. I was under the impression from ads that it would be 5 to 7 days for delivery. 3 weeks later I call customer service to see where the heck my orders is. I am told all 3 items are on backorder. 2 of the items are said to come in 3 to 4 weeks from my phone call, the other item does not even have a date yet. When I started this comment on the review form there was text to remember to be fair. I will tell what is fair - when an item is backordered notify the purchaser and further make not on your website that there will be a delay in shipping and what that delay maybe, that would be fair don't you think. But being upfront with customers might cost some sales maybe but jerking them around and not being upfront most surely will cost sales. I am little pissed being jerked around.

I enjoy shopping at Stauer for its wide choice of items and affordable pricing... For its very helpful and patient customer service personnel... I have been shopping at Stauer for a long time and I tell all my friends to check out their products...

Stauer sent me a catalog. I liked what I saw and I ordered, and I was pleased with what I got, so I ordered again. I have ordered all that I need. Except this last time, I was a little disappointed. My daughter-in-law saw something she liked, so I purchased it for her. However, it was a lot smaller than I had imagined. It was a ring. The setting was very small compared to what it looked like in the catalog. But that's the only thing.

What company sells what they do not possess? All my order is BACKORDERED? This is fairly uncommon, I do not know if illegal; but surely riding along the line of Unethical. I have shopped in the past, delays happened, deadlines not kept but one or two items were backordered not the whole order.

The wrist watches made by this company are of exemplary values and are accurate but not very expensive. There are avenues for reduction in price where they can be bought for 'cheap'. I have utilized this avenue and I dont regret it. I recommend the company for their high quality production.

The watch is not only practical and precise, but is extremely accurate with time. Thank you for the excellent quality, found in the Stauer watch collection. I've now purchased two watches from the Stauer collection, one mans and one woman's and I have been very please with both.

Each piece of jewelry I have received has been more beautiful than the picture. Quality pieces that I will pass on. The Mossinate ring I have is a 2 carat solitaire. I can't believe the clarity and sparkle! I definitely get many second looks at this ring! Beautiful!

Was just ordering a Noire Black Diamond ring. The “Shipping and Handling” quoted to me was $29 and change for an item that the USPS would ship and insure for less than $10. This is not a shipping charge. It is an additional inflated fee that reflects an unethical bait and switch tactic. I am surprised and disappointed that a company such as yours would stoop to such money grabbing tactics!

After a couple orders of Stauer Jewelry I wish I had found them sooner. My wife loves the necklace and earrings. The prices are super, and a great company to order from the shipments are sent packed very well.

We ordered once and the item was not delivered; we don't know why. It was supposed to go to the Post Office. The second time we ordered same item, it was delivered to our home instead. We don't have any home mail delivery in this area, so it should have been delivered to our P.O. box.

All of the pictures in the catalogs and on the web site show the raw diamond as a dull yellowish color. Which would have been acceptable. Mine came as a dark grayish even black. The customer service rep did not seem to care that the company is misrepresenting the ring. He even said he had not seen any that looked like the pictures. Unacceptable!!

I bought the emerald necklace and a painting, described as identical to the masterpiece, it was terrible, not even close. And the necklace was scratched. Then you say it may takes months to get my money back. What a joke. Terrible merchandise, terrible quality.

I was looking at the knives that my husband had told me about and I found the jewelry so I ordered the holiday set. I like it really well. Purchasing it was easy. They're very helpful. I talk to them a lot when I'm ordering the knives. I was a little confused on the website though. They told me it's a lot easier if I call which is correct. There's a gentleman there who represents my husband and I. He is very helpful too. I would highly recommend Stauer Jewelry. I'm sure they will ask when I'm wearing my Stauer Jewelry ‘cause it's really pretty. It's very well made.

I only own three other watches. Watches themselves with straps have been fine. This one however was a huge disappointment with respect to the strap. Very poor quality. This NOT leather. It in fact split at seams and across the middle. I replaced it with a GENUINE leather strap. Will NOT purchase any further items again. I suppose that's why it was so inexpensive. Cheap quality materials. GP, Ottawa, CA

Stauer customer service was prompt and courteous in replacing a defective watch I had ordered. I am very pleased with the care I received with my watch replacement. And for that, I am grateful. I will order more products from Stauer in the future.

Upon opening then remove the winding case box, I removed the winder and protective covering. Upon looking at my new watch winder, the leather looking case was beautiful. But, looking through the glass the 1st thing I recognized were (fingerprints) on the inside of the glass. Upon opening the cover I examined the double winder, I removed the left padded winder which looked good, when I removed the Right winder (the surface piece was disabled) and unattached. Where this is an electrically operated watch winder this unit came with no wire connector. Your company sent me a used damaged case which bothers me because I have 3 of your watches that I really like. Please contact me. Thank You.

I am a new customer and intend to continue to be a customer. I bought the platinum membership because of the extra deals. Wish I had talked to the rudest customer service rep I ever talked to when I made my first order like the one I just had to talk to, I would not be a customer right now.

I was looking to buy gifts for my employees as a token of my appreciation for all they do. I came across a catalog and fell in love. The items I ordered were perfect and well received. Not a day goes but where I do not check the website for new stuff. Stauer is my go to for all gifts. Thank you!

There are no words to accurately express the pleasure of wearing all the pieces of exquisite jewelry and also the compliments I have enjoyed for several years. Since retirement, I still have the same lovely compliments and they never stop. Just think of royalty; you can then visualize that warm, fuzzy feeling of wearing the finest pieces available anywhere!

On this particular order I purchased a pair of Verdant Peridot Earrings, and a matching Verdant Peridot Ring. Plus, I purchased the replacement guarantee 2 year plan. I also purchased your: One Year STAUER Membership **. Membership Package **.

I bought a 3 three stoned bracelet about a month ago. I loved it. Two of the stones fell out. I was able to find them. I feel it was poor workmanship. I am afraid to wear it anywhere and I will lose the stones.

Helped with all these subjects, ring, watch problem and membership renewal. Allowed at least one unused certificate although I had four, asked to send them the ring that was damaged and helped track down a lost mailed watch. Marcus, Stephanie and Lillian very helpful.

When I placed the order, I was told all are in stock and will ship in 2 or 3 days. Over a week later I checked tracking and saw that all was back ordered. Either you have them or not, it's not a tough question. And if not why don't you have the decency to call the customer and inform me that something was wrong with the order. Who's running this co., lobotomized monkeys?

Many times offerings are not available and on backorder. Also, I believe handling and shipping charges are excessive. I'd probably buy more often if the shipping charges were lower. I often order jewelry that fits into a small envelope and paying $19.95 is ridiculous; therefore, I don't order.

Very nice product... The quality and price is very fine... Would recommend to everybody, the mailing is very fast too, even for international sending, no problem with any order. Since many year of ordering with Stauer... every order is guaranteed with Norton security which is also offer for free...

Your jewelry is always very nice. I've been married for over 50 years and love to surprise my wife with beautiful gifts. We've been to Italy many times, and my gift reminds her of those trips. Thank you for offering special pricing!!!

I am totally satisfied with the piece, aside from the engraving of the "Eagle Feathers". The grain or texture of the feathers should be symmetrically opposite at the main spine of the feather. And as consequence the feathers look totally unrealistic. My other issue is the "Chipaway Cutlery" mark at the base of the blade. This implies a conflict with the Chippawa Nation, and leaves me discomfited.

Very good online company to work with. Thanks so much. All I can say I do not have anything bad to say about your business. My sister like her ring she said very pretty. I will be ordering more items every change I get. Good and fair prices.

Emma ** has been most helpful and I will remain a faithful customer because of her help and service integrity. The majority of your sales associates are most helpful and accommodating, so it makes it so easy to place an order. Any problems I have had have been with delivery. The UPS and Post Office don't always seem to integrate.

I been a customer of Stauer for many years, and this is the first time that I was not complete satisfied with the ring that I order. I know that every thing is different now with the pandemic. But I still love you. Hopefully we will be doing business. Again.

I purchased a black faced watch early this year. I love the look of it but it is definitely not water resistant. I can't move a sprinkler in my yard without the inside fogging up. I guess it ok if you want a annual disposable watch but definitely not high quality.

Said it all in the first questions before this info. page. I talked with a very fine and person that knew more about my new watch than I did. Catla I think was the name I heard and she the very patient and most knowledgeable about my watch, more than I. I felt very comfortable talking to her and she understood my problem and guided me through what had to be done. She put me at ease, spoke to where I understood all and was one of the most relaxing and helpful representatives I have ever spoke with. I hope if I ever have to call again that that person, female or male will be just as nice and helpful as she IS. Thank you for Her.

Stauer Jewelry is a really good place to order from and their prices are really affordable. I first ordered jewelry from them and then I got a magazine. I really liked how the jewelry looked, so I just started ordering online from what was in the book. I purchase from them once every six months and the website is good. I like the turquoise jewelry. The quality of the items that I've gotten has been very good.

Instead of calling me so I we could fix problem with shipping vs. billing addresses, you apparently decided that a $288 sale wasn't worth your effort. FYI, your website does not ask for a billing address nor does it specify whether you ship USPS or if you ship UPS/FEDEX which requires a physical address. No wonder your information is screwed up. No longer a potential customer.

I bought a ring from Stauer and I’m writing to brag about it! The stone is called Moissanite and it looks like a diamond. It’s beautiful and I hope to get years of wear out of it. When it’s a stone out of the ground they are usually long lasting. It’s set in sterling silver and it looks great. I would definitely buy from them again and I highly recommend them to anyone looking for pretty jewelry but you don’t have a lot of money to spend on it.

I ordered a knife for my husband last month. I never received it. The tracking says it was delivered. I called customer service. When I refused to buy what was offered. They said we can't help and hung up. Never have I had such trouble. Please give us our order. Lisa

Placed an order using a discount code. Discount was shown at time of purchase but was not on final total processed... When I contacted customer service I was treated with understanding and fairly.. The discount was applied and my total was corrected. I would recommend Stauer to anyone interested in quality merchandise and quality service....

DO NOT BUY FROM THIS COMPANY!! This jewelry is cheap crap! They do not stand by their own return policies!! Never ever again will I buy from them! Sales manager was completely rude and would do NOTHING to help the customer!

Excellent experience with Stauer-- the items can be a bargain on sales. I have purchased many gifts (necklaces, earrings, knife), and friends/family have been pleased. The quality has been excellent, and I have found many items on sale. I would recommend to anyone.

This item finally delivered 3-4 weeks after ordered.. Vague responses to inquiries. Got conflicting quotes on costs of several items ordered recently, depending on phone number used. Online ordering linkage fails. Ordering & S&H & tax charges & rules are obscure & frustrating (i.e, was charged $1 more for S&H on one order of two with same price.) Am savvy enough to fight my way through these problems, but hope they improve in my current 5 outstanding orders!!!!

The only comment I have that isn't 100% positive is when you describe DiamondAura it gives the impression that those are lab grown diamonds while they are not at all.. It should be made clearer that they are CZ's. The way it reads now is sounds like the DiamondAura gems are diamonds or lab grown gemstones.

Ordered a knife as a gift- will not be giving it as a gift. Looked nothing like the photo... Was dirty. Looked like someone already returned it - so after spending around 100 dollars for knife and shipping - will not order again... Disappointed.

Had difficulty ordering online. The online ordering would not accept my password and I could not get it changed. When I called the 1-800 number on your website, the representative on phone was very helpful. Processed my order and informed of other offers, which I accepted.

Stauer Jewelry's prices are good and they have a lot of stuff. I purchased two watches as well as some gold and silver necklaces and chains from them. Their purchase process was very easy and the quality of the items is okay. It's good value for money.

I got the catalog one day and I looked into it and I saw a few things that I liked. The only thing is that I gotta figure out how to do this and it's probably very simple, but being a 67-year-old, I'm not used to new things. If you see it in my account, I ordered three different rings. All three rings are too big and that's kinda my fault to certain extent. I wanted to be able to send them back. I've got short fingers and the one ring I bought looks really good in a catalog but it looks too big on my hands.

Tanzanite Infinity ring has not arrived. Supposedly back ordered, but no info provided on when it might be shipped. Have already paid credit charge, for this order, so look forward to your prompt fulfillment. I hope you can correct this or you will lose a repeat customer.

This ring was a gift to myself and it is absolutely exquisite. It's a perfect fit. The picture does not do it justice. I couldn't wait to open the box and I was not disappointed. The stone is the perfect size for the setting. It is just radiant.

Please recognize her for excellent service. Yes, it is her job, but a person with her skillset should receive more than a "pat on the back". Thank you.

I had a 30% off coupon from Stauer. Now 30% off is a big deal! That is almost 1/3 of the total price of the item selected. I choose an $80 watch with 30% off. But when I called in the order, Stauer an placed the order after adding their "shipping & handing" back in. I now owed them $80 again!!

I have gotten rings and bracelets from Stauer. The Amethyst ring, amethyst bola bracelet, peridot ring, peridot bola bracelet and a blue topaz bola bracelet. All incredibly beautiful and mountings are very solid. Today, I got my newest bracelet and ring of tanzanite. I fell in love with this gem years ago when it was first discovered. I am amazed with the color of the stones in my he ring. Incredible. My bracelet is so beautiful made and dainty. I am speechless. Thank you, Louise **.

I called to inquire about my mail order, I was talked to so rudely and I was told it takes 6 to 8 weeks to receive your products. Which I have ordered before and it never took that long. The girl who answered the phone was very rude, snappy, and nasty. And the supervisor Renee was NO better. I go no satisfied answer for my order until I called back and the young man gave me my answer. The other two DID NOT help me. Renee was constantly yelling at me "Ma'am! Ma'am!" I have ordered several pieces from Stauer don't know if I will continue after all that rudeness. I am VERY insulted and unhappy about this experience. It shouldnt be.

I was buying coins and I was buying different items online. I happened to want one of Stauer Jewelry's products and I bought. Since then, they’ve kept me as a customer on their brochure. They have good products and they cover all kinds of different products. You just select what you like and from there, go in there and pay. And for the price, it’s worth it to buy there. I do that for my granddaughter. I buy different things that I think she’d like when she grows up. I really feel like it’s a great investment because normally their products are gonna go up in value.

Stauer Jewelry has been good. I've ordered from them a couple of the rings. I thought the ordering process was simple until I found out that I got charged. I did it online a second time and it told me to use this code. I did, but it reverted back to the other code and when I got my statement in the mail, it said it was more than it was supposed to be and I was like, “Why is that?” They told me I could get it if I used the code, but I don’t have the code anymore. So, it was quite a bit more for the second time. They did not honor it when I asked, but they took off a little bit. They could have helped by taking a little more off.

I like to use Stauer Jewelry for their relatively fast delivery and good quality. I got a stray catalog in the mail one time, a couple of years back, and I ordered something out of it. I have been getting the continued catalogs ever since. I thumb through almost every catalog that comes through. They have a lot of repeat photos and jewelry in there, and some of the stuff is not my taste. I’ve also got two different pocket watches that I’ve ordered from there. The first watch that I bought was about 12 years ago. It’s a pocket watch. I don’t wear wristwatches because I’m too hard on them. I still have it and it still works right. I then ordered another one within the past six months. It’s an heirloom and I probably won’t use it much. The most recent item I purchased was a moissanite diamond jewelry set for my wife and pendant earrings.

Customer #**. I do not want anything to do with your company. The tip on the $100.00 cane Broke the first time he used it and the watch does not keep good time. So stop sending catalogs and offers for the overpriced JUNK you sell. Also stop sending emails.

I ordered my wife the Carnival Emerald necklace May 25 2020. Tracking by UPS I found it did not even arrive at ups for shipping till 5 or 6 days later. Eventually it arrived in Calfornia at a USPS facility to be placed in a mail truck. I live in Nevada. It is now June 6 and I see it has finally arrived in a Las Vegas Mail facility. With the Postal Service being closed on Sunday I suppose I will see my package Monday or Tuesday. Could you have found a slower method to fulfill an order? I suppose I am I am a bit spoiled by Amazon, but even the little mom and pop Companies I buy from have never taken so long. Stauer keeps sending me discount offers by email; don't bother, I won't order again.

My husband ordered me the RAINBOW Opal necklace for my Mother's Day this year and was assured I would receive it on time. It was over a week late and when I saw it it was so disappointing. Not all the beads were even opal. Most was clear plastic and the few that was opal had large chips in them with green gunk in them and had green tarnish on all the metal beads that was supposed to be Gold. This place ruined my Mother's Day and then customer service laughed about the whole ordeal and said, "Good luck trying to get your money back." Thank goodness he used PayPal and was able to get a refund.

I ordered the RAINBOW Opal necklace for my wife for Mother's Day this year and was assured I would receive it on time. It was over a week late and when I saw it it was so disappointing. Not all the beads were even opal. Most was clear plastic and the few that was opal had large chips in them with green gunk in them and had green tarnish on all the metal beads that was supposed to be Gold. This place ruined my wife's Mother Day and then customer service laughed about the whole ordeal and said good luck trying to get your money back. Thank goodness I used PayPal and was able to get a refund.

I sent an email requesting cancellation of the membership and it was ignored. My card was charged anyway. I had to get my sick husband to confirm this cancellation. Patrick one your reps would call my husband and pretend to be his friend so he would order your overpriced merchandise. One of your associates laughed at me when I asked for any email regarding cancellation. Your "customer service" takes advantage of unaware elderly.

I wouldn't even give them 1 star but that is as low as I can go. Upon placing this order and another order I was told by the representative that both orders I would definitely receive items before Mother's Day due to one of which was supposed to be a present for my wife. Every day since last Friday I was told that it would come tomorrow, it will come tomorrow over and over again each day by customer service and I would have my son take off work to keep him at the house making sure we received it but it never came. Making matters worse when I called customer service they got smart with me and when I told them I wanted to cancel the order they actually laughed. Now I have to go through the hassle of trying to get my money back, over $400. This place is a total scam and I hope nobody else gets treated this way.

My wife's Mother's Day ring never arrived for Mother's Day. We were specifically told that it would since we are right here in Minnesota. The binoculars are the worst I have ever seen. They are like some toy you might buy your 4 year old. We paid $186 for this order. Very disappointed. The knife was pretty nice, but not for what we paid.

Very difficult to contact by phone or online to find status of order after person indicated my order should be received before Mother's Day. Extreme waiting time by phone, and online inquiry bounces you around because of one of the customer order numbers was missing 4 zeros at the end of it.

I saw an ad in the Elks magazine for a faux emerald necklace and as my wife's birthday was coming up, I ordered it. My wife's birthday was April 24, I ordered this article April 2, it is May 1 and still not here. My fellow Elks: beware ordering anything from this company.

After receiving the jewelry I ordered, I found it did not meet my needs. After multiple phone calls to Stauer, and posting a negative Review, Stauer did send me a refund that was overdue. I do not feel that the attitude and promises made by the Customer Service was honest nor reliable.

Received watch in good order and was very excited about how it was packaged. Watch looked as good in person as it did in catalog. However, that's where it ended. The date did not work right out of the package (no damage to packaging was seen). Watch does keep time well and the stopwatch part will not return to zero when the side button is pressed. Very afraid to order anything else from them.

Stauers offers great. Their jewelry at a great price point. Their styles are stunning. Their stones are of high quality and they are the best deal. They offer faux jewelry as well, which is is gorgeous for those individuals that cannot afford the real thing.

Hi there. I just wanted to make it known that I believe Stauer to be a great company. I love silver and I wear more jewelry than most guys. Stauer has exceeded my expectations and they have exceptional people working for them. I will probably never set foot into a jewelry store again. No reason too. What I really like about Stauer is their devotion to their customers. It’s obviously not about the money. They care for and make any association with them something to remember and tell others about and that’s actually a rare commodity in this day and age. Your devoted customer forever. Sam **. Thank you.

We get your catalogue, your jewelry looks so pretty, but my husband had purchased a necklace, bracelet & earrings for me a few years back with aquamarine beans. I had only worn it a couple of times and the metal completely tarnished. It looks awful. I had stuck it back and forgot about it until we received one of your catalogues. I wish my jewelry looked as good as what you show in your catalogue.

My father ordered a tanzanite bracelet for me for Christmas. Didn't have it long. Lost a stone. Only had it back for 3 weeks and the bracelet came apart. The tanzanite stones very poor quality. I called to get it refunded since their product is junk and misrepresented in the pictures customer service told me they couldn't replace or refund unless I paid them $39.00. So my advice is don't buy from Stauer ever.

I got one ring from Stauer and during my purchase, everything was done online and I didn't have a problem with the purchasing process. But I like talking to a person as that keeps our jobs. I also wish there was a store where you can see the products. I like to feel and touch them. And what I got was much larger than what I expected. I am tiny and that was just a personality ring. I like daintier jewelry and what I've seen with them was kind of gaudy. My mother would love it, but not me. Their return process was rather long as well and it took a long time to get a refund. Other than that, I loved the ring and the quality was decent. But I lost it and I want the same one, but I can't get it.

These Stauer "Account Managers" prey on older clients: calling, befriending them and selling products that they don't need. Please be aware! When we called to stop the delivery of catalogs, they refused.

I was buying Christmas presents for ladies in my family. When I ordered pendants, I thought they came with necklaces. The picture shows it with a necklace usually. It just described the pendants and it didn’t say that the necklace was separate in the ad or in the description. It could’ve said, “necklace separate” so that I wouldn’t make that mistake. It’s easy to purchase online, but the way they do their discount structure is irritating. I had to place four or five different orders in order to fully take advantage of the discounts. It'll be nice if you can take advantage of all the discounts without having to make four or five different orders. Other than that, the quality of the items was fine and I plan to use them again.

Stauer is in a conservative magazine, Newsmax, and I also like the price. I got a tanzanite necklace, bracelet, and earrings set for my mom. The quality is very good. When I called to finalize, I joined something and then the bracelet was free, and it saved me some money doing it that way than the way I was just gonna buy the items. That was cool. I'll probably be buying there again.

I've read several of your great reviews. This isn't one of them. I have purchased a few items. I can only speak to the rings that I bought for myself. The rings obviously are not any sort of solid gold but I knew that. What I didn't expect was for them to lose their luster and gold finish so quickly. I didn't not wear them daily or while showering. I only wore the rings for evening wear maybe twice a month. I was very aware of how quickly they would fade in appearance if worn like true gold! So I was careful to only wear them out socially and not at home cleaning and such. Very disappointed, Colleen **.

Within 24 hours I got a response from Melissa at Stauer. She apologized for my issue and immediately offered a full refund and sent me out a shipping label. I mentioned how I did like the bracelet and did she think the issue may resolve itself. She offered an explanation on the reason my wrist may have turned green (it has a copper core) and suggested wiping it off after use but could not guarantee that would solve the issue. Her responses were fast and sincere. I am going to keep the bracelet and take her advice. I want to thank her for her superior customer service and I will give Stauer my consideration in the future and Melissa is the reason why.

Regards
JM

I bought a Stauer watch as a gift and they have very nice things there.

I’m very pleased with the things that I’ve purchased from Stauer and I'd probably do it again. I've been ordering from them for about three years and the experience has been very good. They’re very helpful when I talk to them on the phone. And when I’ve just gone through the steps on the computer on their web page, I haven’t had any problems. I like the quality of the products I've got. I’ve been tempted to take it into a jeweler and check it out just for fun, but it’s so nice anyway.

I ordered a Damascus knife at a cost of $79 plus a healthy $19.95 s/h plus sales tax. The knife arrived in an envelope with the thin knife box crushed. The knife was damaged and of inferior quality (China). I was told to return it and get a refund. A month later I got a partial credit. The rep said they don't refund tax or shipping and they charged a fee for the return label. They tried to screw me out of about $30! The rep reluctantly agreed to refund the s/h, but that's all. It's illegal to keep the tax $. I will never order from this sorry company again and hope your disappointed customers will do the same.