Stauer Reviews

This watch was even more beautiful than advertised. It is just quality. Great care was taken in packing and it arrived without a scratch. I appreciate the ease of putting it on and taking it off, and the fact that it is waterproof.

In being fair, accurate and responsible, I am being inundated with offers from Stauer's marketing. They are both inviting and appear exciting! However, it would be foolish for me to purchase any of these items when I cannot receive my initial purchases (5) since the first week in March of 2021... William

I have been pleased with everything that I have received from them. Receipt is in a timely manner and everything is exactly as described. Extremely happy with everything would recommend them to anyone. Everything is magnified to a larger size which allows you to examine exactly how it looks.

Bought a watch from them, it does not work well, keeps speeding up time. After I contacted them about fixing it, they want more money from me to take back a watch that has 2 years warranty from manufacturer. Looks like they are running a scam.

I've always received the products I've ordered in a timely manor. The quality of the products is very good and so far they have been very profession in our dealings. I would definitely recommend your website to others. The products are reasonably priced and attractive to wear. I've received great comments on them when I wear them.

I am unable to set the watch to the proper time. It has never been dropped or mistreated. I hope that the watch can be repaired. I have gotten many compliments from individuals.. I hope that this message is sufficient....

The items are very good and fine jewelry at a great price. I've bought 17 watches. And a few nice rings. I get asked where I bought my watch or ring from and I tell them Stauer. This ring I bought for my girlfriend. She loves it and next month is her birthday and I will get it from Stauer's.

Had great experience with Angelina. Wonderful rep for your company. Understanding, helpful and just great. Hope you have more like her. Had a problem with your smart watch, called a few times on it, also ordered wrong item (sun glasses) and she is sending me the correct ones. My error

Every thing I have purchased has been just what I expected. I have purchased several Watches and Knives. I will get the Tritium Diver's watch. I am saving up now to get it. I would like to see a leger selection of women's watches..

The employee was helpful and made suggestions for better deals. The products ordered were very good and reasonable priced. The prices for the products are reasonably priced. The service was friendly and courteous. He was well informed and was of great help in advising me of better deals with the products that I was looking at.

I want to cancelled my membership with your company due immediately. My experience has not been the best since the begging goes, so I do not want a renewal when this membership expires. Thanks for your consideration of my request

I have ordered many beautiful pieces from Stauer. The quality is exceptional, the service is fast.. Only once have I been a bit disappointed in the size of the piece, but I should have compared the chain size in the picture. Very good company.

I have purchased several items from Stauer for myself and my husband. We have been pleased with shipment times, quality of items, price and customer service. For anyone considering a purchase I would say, ”go ahead you won’t be disappointed“.

I ordered Jacques Lemans chronograph watch, it came with no instructions and I can't set some of the functions. I was referred to your dept. that handles that. I was told she would send me the directions, I've never received them??

I did not order a membership of $99.00. I ordered two pair of sunglasses and received one pair plus a pair of night vision glasses. Supposedly my SH was waved, but bill came to $104.10 When I called to return what I had NOT ordered I was hung up on and had to redial. Was told I had to pay for return shipment $12.58. If mistake was mine I could understand, but mistake was Stauer's. Only reason I can figure out I was sold a membership is that employees was paid a bonus for doing this. When I mentioned this to second return person, she did not deny it, so I believe this is what happened and I am out SH because of this. Have bought from you for years but after this NO WAY. Will check with FTC to see if this company is doing business the way Wells Fargo did a few years ago.

Excellent value and service. Very pleasant employees. Answered all my questions. Great return policy. Products are high quality. I have told my friends how pleased I was with the company in general. I always look forward to the next catalog.

I was very impressed with the items received which was two watches, and two pairs of sunglasses. The style, quality and workmanship for the price was the most eye-catching. I have purchased before and will in the future. The delivery was timely and the glasses came with a hard case.

As usual my experience was great. The merchandise is of excellent quality and at a price that I and others can afford. Items have ordered have always been delivered ahead of time and well packed. Stauer is a great company to do business with.

Love your jewelry! I've been buying your jewelry for quite a few years and I've loved everything I've bought. Quality for the price is wonderful. Awesome people on the phone! Thank you all! Keep up the good work and product!

Jewelry was returned on December 31, 2020. After three phone calls, was informed credit issued on February 18, 2021. Entirely too long a wait to receive refund. Very disappointed in customer service. Will not order again!!!! Will not accept negative review.

l called to purchase watch l had seen in Handyman magazine, the rep took my all my cc information but would not process my order UNLESS l purchased a 4 coupon membership for $99, he just outright told me, "No. l won't place your order unless you purchase plan." He told me to go place order online. Unreal. Mr. **

Quality Huntsman Blade with free Compact Binoculars. Was pleased with the very nice condition and quality. Would highly recommend to a friend! Have ordered other items as well and am pleased with the quality and condition! :) Also, the shipping was fast and appreciated!

The staff taking the order was helpful and courteous and knowledgeable. The sunglasses ordered were just what my husband had hoped, dark enough to protect eyes. Shipping was also good, received within 7 days. All other items we have ordered have been beautiful and we are very happy with the quality for what we paid.

I recently purchased a watch for my fiancé and it’s a nice watch but then I received a notice of an error and got $32 credit but then that expired. And now I’ve received an email that clearance items are an extra 25% off + $5 shipping (which is much more reasonable than $19.95 but when I go to checkout, still shows as the price marked and shipping is $19.95). Very frustrating and feels like a bait and switch.

The employees were polite and well informed of their jobs. All products were delivered in good condition. All products were of excellent A1 quality. It is a pleasure to deal with a company with such good standards. I tell anyone who notice your products where to purchase them. Thank you.

Well satisfied with all my orders. These were sent to a lady friend and she was more than pleased with them. I would recommend "Stauer" to any looking for quality jewelry at a reasonable price. Well made and good looking.

The representative that helped me with my order was the absolute best. Your company is fortunate to have her on your team. I will definitely be back to purchase again because of the person that helped me and also because of the great value that I received for dollars that I spent on the gift for my wife. She absolutely loves the jewelry and it looks great on her as well.

My wife received some Stauer binoculars as a gift. They were purchased by her brother and mailed to her. When she received them they were flawed with a defect in the eyepiece lens. After contacting Stauer and locating the original order I returned the defective binoculars to them. It was made clear to Stauer that these were a gift and should be returned to my wife and we provided the address in a letter enclosed with the binoculars. Stauer sent the repaired binoculars back to my wife's brother instead of to us. Now he is paying to send them to her again.

I had an issue with a defective product. I reported the problem and received a prompt, friendly and professional reply. When I returned the item I was quickly sent a replacement. I am highly impressed and would definitely recommend Stauer to friends. As a matter of fact I have done that previously, and will again.

This review is long overdue! My husband bought the necklace and earring set for me as a surprise... Let me say it is so beautiful. When I wear either piece.. together or alone people's eyes are drawn to this stone. I continue to receive so many people stopping me just to say how beautiful my necklace/earrings are!! Thank you Stauer!

Stauer has both excellent quality of products at excellent prices and 1 representative who is by far the best representative from east to west and north to south and from K-Mart to the finest quality of any products sold on our earth. Thank you.

Quality of the timepiece exceeded my expectations. The compliments from others was unexpected. Stylish yet not garish. I would recommend your products to others. I intend to purchase other products from Stauer. Ordering was easy and delivery was as promised.

Watch was delivered defective. It would cost me more to return it than it was worth it. Ordered two other items for my wife and she is satisfied so happy wife happy life, but my watch wasn’t worth it! I will NEVER order another item from your company. Just not worth the hassle. I tried to post a negative review on your website but it would not accept it. Why is that?

The item I received was not what I ordered. The Tanzanite Infinity Pendant that I ordered had two dark blue stones side by side. The one I received was plain. The right one is being shipped and I am returning the one I received.

The wrist watch fulfills the advertisement. I am satisfied ---glad I purchased the 2 year warranty---not everyone could adjust the watch band length without the help of a jeweler--the watch is light to wear-- good to read--all functions work--a good buy.

Description of ring was very accurate. In fact the recipient of this prize Gem blew her away. Thank you Stauer. Delivery by Christmas made my day where other companies failed. I will order again in the near future. At first I was very hesitant about ordering from a company that I had no knowledge of their existence and especially online where there are so many fakes trying to scam you. I took the chance and now I am one happy camper.

I ordered earrings for my wife that were shipped Dec 3rd. I called last week and was assured I would receive them by Christmas. They are not here. I called and spoke with Nisishan. She was no help. Thanks for a disappointing Christmas.

My husband and I have ordered several items from Stauer and have been very pleased. We have ordered jewelry and some beautiful knives and are impressed with the beauty of the items. The items have been very good quality and the prices have been reasonable. Thank you for providing a good product.

I ordered the carnival emerald necklace and a couple other items from this website. It took a little while to get here, but it is around Christmas so that's understandable, but the necklace looks opaque in the picture and it is significantly darker and less transparent in real life. All the pieces I ordered were just ok. I was going to order more stuff after I got the first shipment in if it was good. Up in the air if I will do so.

The links that hold the clasp to the necklace are too weak and break. Send me a replacement and a box prepaid to return the necklace. This is the only piece of jewelry I have bought from you that was substandard.

The stone is very dark and star is difficult to see. Most angles you can’t see it at all. Christmas gift and disappointed with ring. I have seen lighter stones where star is very visible. How can I resolve this issue?

I needed an extra watch and this was low cost. It looks stylish and goes with everything I wear. Already worn out and asked by others where I got it from. Encouraged to make future purchases. Maybe gifts for others. Great job!

The products are of very high quality, accurately reflected in their advertisements and their customer service represents are the nicest and most helpful people I have experienced recently while ordering by phone. If you were very concerned about ordering diamonds by mail this is a company you can trust to deliver what they promise.

The lady that helped us was friendly, responsive to all questions we asked while assisting us with our order. In our opinion she went out of her way to make sure we were happy with our purchase in a personal way. She is a credit to the company she represented.

Great products and great prices, but delivery to Canada is slow; perhaps offer expedited delivery? Quality always very good, and very courteous customer service, who are helpful and well trained in all product information. I will continue to recommend your catalogue to my friends and relatives.

The experience I had from start to finish in dealing with STAUER'S was excellent, and the people were outstanding in customer care and product knowledge. The jewelry is beautiful, and appears to be of the highest quality. I am so glad that I discovered this jewelry company, and what I also like is the reasonable pricing, and the promotions!!

Ordered bracelet was too large for my 7 inch wrist. Kara reviewed other bracelets with me. The few that would have fit were not ones that interested me. However, she helped me find several pairs of earrings that I liked. I ended up ordering 2 pair. I consider her an invaluable asset for Stauer. She is very knowledgeable about your products and customer satisfaction. My kudos to Kara.

Last night I called in an order for close to $600.00. I had a $75.00 off coupon that expired a week ago thinking you would still honor it. I decided not to order based on this. Well well, today I received a coupon again for the $75.00 off that expired on Nov. 30th. Today is Dec. 8th. Why don't you honor the coupon and offer free shipping too for such a high order. I'm very disappointed.

STAUER'S jewelry is of the highest quality and in my half dozen years of purchasing women's adornments I have never been dissatisfied. Their products are well displayed in their catalogues and online. They continually have great sales of the many jewelry products they carry. I give them 5 STARS!

Affordable nice sparkle pendant, amethyst bracelet, princess cut earrings. I recommend this company. Very nice products, fast and secure services. Some of the items already I give to my daughter-in-law. She was very impress with. Thank you Stauer co. for making this nice jewelry, watches, luxury gifts affordable.

This was my first order that has yet to arrive. A friend has given me several as presents she had purchased from you. And I loved them all. One of her presents was the AMETRINE pendant. She informed me about the ring and earrings. Therefore I ordered it to complete the set.

The gifts I have purchased and received from the Stauer company are so beautiful. I love to wear them and give them as they are so rich looking. The only suggestion I would make is to offer rings at half sizes, so the rings would fit better. I realize that would require retooling, but I think it would be worth it.

The green stone had NO definition and was completely dull. The setting and mounting were Ok but the stone was a complete joke. I tried to shine it with Glasses washer to no avail. It didn't look like a gem and lacked any color in it. Just a blank dark green piece of rock that had no character at all. Needless to say I am disappointed and I am sure you would feel the same way. I would send an image but I don't know how.

The Stauer reputation and product quality is what made me place my order with them. All associates were of the highest caliber. Keep up the excellent work. Looking forward to placing future orders with Stauer. I know this past year has not been good for this country but I know Stauer will live up to its reputation and quality not only of product but of customer service.

Ordered/received 3 ornaments($90) and 2 broken. Do not order fragile ornaments. Packed in flimsy paper box, put in thin bubble bag and put in a thin bubble mailing envelope - no fragile notice- boxes were smashed and bent and ornaments in pieces. Contact with company resulted in form letters via email wanting me to ship back the pieces at my shipping expense. If they had packed these fragile ornaments properly they wouldn’t have this review. Very disappointed- the ornaments were beautiful.

They can't find my order, but they found my money? Please send the junk that you sell, or my money. 6 weeks you should be able to get the junk from China because I'm sure they're smarter than to buy it.

After much Stauer advertising assuring me of quality items and fast service I ordered 3 items. I was under the impression from ads that it would be 5 to 7 days for delivery. 3 weeks later I call customer service to see where the heck my orders is. I am told all 3 items are on backorder. 2 of the items are said to come in 3 to 4 weeks from my phone call, the other item does not even have a date yet. When I started this comment on the review form there was text to remember to be fair. I will tell what is fair - when an item is backordered notify the purchaser and further make not on your website that there will be a delay in shipping and what that delay maybe, that would be fair don't you think. But being upfront with customers might cost some sales maybe but jerking them around and not being upfront most surely will cost sales. I am little pissed being jerked around.

I enjoy shopping at Stauer for its wide choice of items and affordable pricing... For its very helpful and patient customer service personnel... I have been shopping at Stauer for a long time and I tell all my friends to check out their products...

Stauer sent me a catalog. I liked what I saw and I ordered, and I was pleased with what I got, so I ordered again. I have ordered all that I need. Except this last time, I was a little disappointed. My daughter-in-law saw something she liked, so I purchased it for her. However, it was a lot smaller than I had imagined. It was a ring. The setting was very small compared to what it looked like in the catalog. But that's the only thing.

What company sells what they do not possess? All my order is BACKORDERED? This is fairly uncommon, I do not know if illegal; but surely riding along the line of Unethical. I have shopped in the past, delays happened, deadlines not kept but one or two items were backordered not the whole order.

The wrist watches made by this company are of exemplary values and are accurate but not very expensive. There are avenues for reduction in price where they can be bought for 'cheap'. I have utilized this avenue and I dont regret it. I recommend the company for their high quality production.

The watch is not only practical and precise, but is extremely accurate with time. Thank you for the excellent quality, found in the Stauer watch collection. I've now purchased two watches from the Stauer collection, one mans and one woman's and I have been very please with both.

Each piece of jewelry I have received has been more beautiful than the picture. Quality pieces that I will pass on. The Mossinate ring I have is a 2 carat solitaire. I can't believe the clarity and sparkle! I definitely get many second looks at this ring! Beautiful!

Was just ordering a Noire Black Diamond ring. The “Shipping and Handling” quoted to me was $29 and change for an item that the USPS would ship and insure for less than $10. This is not a shipping charge. It is an additional inflated fee that reflects an unethical bait and switch tactic. I am surprised and disappointed that a company such as yours would stoop to such money grabbing tactics!

After a couple orders of Stauer Jewelry I wish I had found them sooner. My wife loves the necklace and earrings. The prices are super, and a great company to order from the shipments are sent packed very well.

We ordered once and the item was not delivered; we don't know why. It was supposed to go to the Post Office. The second time we ordered same item, it was delivered to our home instead. We don't have any home mail delivery in this area, so it should have been delivered to our P.O. box.

All of the pictures in the catalogs and on the web site show the raw diamond as a dull yellowish color. Which would have been acceptable. Mine came as a dark grayish even black. The customer service rep did not seem to care that the company is misrepresenting the ring. He even said he had not seen any that looked like the pictures. Unacceptable!!

I bought the emerald necklace and a painting, described as identical to the masterpiece, it was terrible, not even close. And the necklace was scratched. Then you say it may takes months to get my money back. What a joke. Terrible merchandise, terrible quality.

I was looking at the knives that my husband had told me about and I found the jewelry so I ordered the holiday set. I like it really well. Purchasing it was easy. They're very helpful. I talk to them a lot when I'm ordering the knives. I was a little confused on the website though. They told me it's a lot easier if I call which is correct. There's a gentleman there who represents my husband and I. He is very helpful too. I would highly recommend Stauer Jewelry. I'm sure they will ask when I'm wearing my Stauer Jewelry ‘cause it's really pretty. It's very well made.

I only own three other watches. Watches themselves with straps have been fine. This one however was a huge disappointment with respect to the strap. Very poor quality. This NOT leather. It in fact split at seams and across the middle. I replaced it with a GENUINE leather strap. Will NOT purchase any further items again. I suppose that's why it was so inexpensive. Cheap quality materials. GP, Ottawa, CA

Stauer customer service was prompt and courteous in replacing a defective watch I had ordered. I am very pleased with the care I received with my watch replacement. And for that, I am grateful. I will order more products from Stauer in the future.

Upon opening then remove the winding case box, I removed the winder and protective covering. Upon looking at my new watch winder, the leather looking case was beautiful. But, looking through the glass the 1st thing I recognized were (fingerprints) on the inside of the glass. Upon opening the cover I examined the double winder, I removed the left padded winder which looked good, when I removed the Right winder (the surface piece was disabled) and unattached. Where this is an electrically operated watch winder this unit came with no wire connector. Your company sent me a used damaged case which bothers me because I have 3 of your watches that I really like. Please contact me. Thank You.

I am a new customer and intend to continue to be a customer. I bought the platinum membership because of the extra deals. Wish I had talked to the rudest customer service rep I ever talked to when I made my first order like the one I just had to talk to, I would not be a customer right now.

I was looking to buy gifts for my employees as a token of my appreciation for all they do. I came across a catalog and fell in love. The items I ordered were perfect and well received. Not a day goes but where I do not check the website for new stuff. Stauer is my go to for all gifts. Thank you!

There are no words to accurately express the pleasure of wearing all the pieces of exquisite jewelry and also the compliments I have enjoyed for several years. Since retirement, I still have the same lovely compliments and they never stop. Just think of royalty; you can then visualize that warm, fuzzy feeling of wearing the finest pieces available anywhere!

On this particular order I purchased a pair of Verdant Peridot Earrings, and a matching Verdant Peridot Ring. Plus, I purchased the replacement guarantee 2 year plan. I also purchased your: One Year STAUER Membership **. Membership Package **.

I bought a 3 three stoned bracelet about a month ago. I loved it. Two of the stones fell out. I was able to find them. I feel it was poor workmanship. I am afraid to wear it anywhere and I will lose the stones.

Helped with all these subjects, ring, watch problem and membership renewal. Allowed at least one unused certificate although I had four, asked to send them the ring that was damaged and helped track down a lost mailed watch. Marcus, Stephanie and Lillian very helpful.

When I placed the order, I was told all are in stock and will ship in 2 or 3 days. Over a week later I checked tracking and saw that all was back ordered. Either you have them or not, it's not a tough question. And if not why don't you have the decency to call the customer and inform me that something was wrong with the order. Who's running this co., lobotomized monkeys?

Many times offerings are not available and on backorder. Also, I believe handling and shipping charges are excessive. I'd probably buy more often if the shipping charges were lower. I often order jewelry that fits into a small envelope and paying $19.95 is ridiculous; therefore, I don't order.

Very nice product... The quality and price is very fine... Would recommend to everybody, the mailing is very fast too, even for international sending, no problem with any order. Since many year of ordering with Stauer... every order is guaranteed with Norton security which is also offer for free...

Your jewelry is always very nice. I've been married for over 50 years and love to surprise my wife with beautiful gifts. We've been to Italy many times, and my gift reminds her of those trips. Thank you for offering special pricing!!!

I am totally satisfied with the piece, aside from the engraving of the "Eagle Feathers". The grain or texture of the feathers should be symmetrically opposite at the main spine of the feather. And as consequence the feathers look totally unrealistic. My other issue is the "Chipaway Cutlery" mark at the base of the blade. This implies a conflict with the Chippawa Nation, and leaves me discomfited.

Very good online company to work with. Thanks so much. All I can say I do not have anything bad to say about your business. My sister like her ring she said very pretty. I will be ordering more items every change I get. Good and fair prices.

Emma ** has been most helpful and I will remain a faithful customer because of her help and service integrity. The majority of your sales associates are most helpful and accommodating, so it makes it so easy to place an order. Any problems I have had have been with delivery. The UPS and Post Office don't always seem to integrate.

I been a customer of Stauer for many years, and this is the first time that I was not complete satisfied with the ring that I order. I know that every thing is different now with the pandemic. But I still love you. Hopefully we will be doing business. Again.

I purchased a black faced watch early this year. I love the look of it but it is definitely not water resistant. I can't move a sprinkler in my yard without the inside fogging up. I guess it ok if you want a annual disposable watch but definitely not high quality.

Said it all in the first questions before this info. page. I talked with a very fine and person that knew more about my new watch than I did. Catla I think was the name I heard and she the very patient and most knowledgeable about my watch, more than I. I felt very comfortable talking to her and she understood my problem and guided me through what had to be done. She put me at ease, spoke to where I understood all and was one of the most relaxing and helpful representatives I have ever spoke with. I hope if I ever have to call again that that person, female or male will be just as nice and helpful as she IS. Thank you for Her.

Stauer Jewelry is a really good place to order from and their prices are really affordable. I first ordered jewelry from them and then I got a magazine. I really liked how the jewelry looked, so I just started ordering online from what was in the book. I purchase from them once every six months and the website is good. I like the turquoise jewelry. The quality of the items that I've gotten has been very good.

Instead of calling me so I we could fix problem with shipping vs. billing addresses, you apparently decided that a $288 sale wasn't worth your effort. FYI, your website does not ask for a billing address nor does it specify whether you ship USPS or if you ship UPS/FEDEX which requires a physical address. No wonder your information is screwed up. No longer a potential customer.

I bought a ring from Stauer and I’m writing to brag about it! The stone is called Moissanite and it looks like a diamond. It’s beautiful and I hope to get years of wear out of it. When it’s a stone out of the ground they are usually long lasting. It’s set in sterling silver and it looks great. I would definitely buy from them again and I highly recommend them to anyone looking for pretty jewelry but you don’t have a lot of money to spend on it.

I ordered a knife for my husband last month. I never received it. The tracking says it was delivered. I called customer service. When I refused to buy what was offered. They said we can't help and hung up. Never have I had such trouble. Please give us our order. Lisa

Placed an order using a discount code. Discount was shown at time of purchase but was not on final total processed... When I contacted customer service I was treated with understanding and fairly.. The discount was applied and my total was corrected. I would recommend Stauer to anyone interested in quality merchandise and quality service....

DO NOT BUY FROM THIS COMPANY!! This jewelry is cheap crap! They do not stand by their own return policies!! Never ever again will I buy from them! Sales manager was completely rude and would do NOTHING to help the customer!

Excellent experience with Stauer-- the items can be a bargain on sales. I have purchased many gifts (necklaces, earrings, knife), and friends/family have been pleased. The quality has been excellent, and I have found many items on sale. I would recommend to anyone.

This item finally delivered 3-4 weeks after ordered.. Vague responses to inquiries. Got conflicting quotes on costs of several items ordered recently, depending on phone number used. Online ordering linkage fails. Ordering & S&H & tax charges & rules are obscure & frustrating (i.e, was charged $1 more for S&H on one order of two with same price.) Am savvy enough to fight my way through these problems, but hope they improve in my current 5 outstanding orders!!!!

The only comment I have that isn't 100% positive is when you describe DiamondAura it gives the impression that those are lab grown diamonds while they are not at all.. It should be made clearer that they are CZ's. The way it reads now is sounds like the DiamondAura gems are diamonds or lab grown gemstones.

Ordered a knife as a gift- will not be giving it as a gift. Looked nothing like the photo... Was dirty. Looked like someone already returned it - so after spending around 100 dollars for knife and shipping - will not order again... Disappointed.

Had difficulty ordering online. The online ordering would not accept my password and I could not get it changed. When I called the 1-800 number on your website, the representative on phone was very helpful. Processed my order and informed of other offers, which I accepted.

Stauer Jewelry's prices are good and they have a lot of stuff. I purchased two watches as well as some gold and silver necklaces and chains from them. Their purchase process was very easy and the quality of the items is okay. It's good value for money.

I got the catalog one day and I looked into it and I saw a few things that I liked. The only thing is that I gotta figure out how to do this and it's probably very simple, but being a 67-year-old, I'm not used to new things. If you see it in my account, I ordered three different rings. All three rings are too big and that's kinda my fault to certain extent. I wanted to be able to send them back. I've got short fingers and the one ring I bought looks really good in a catalog but it looks too big on my hands.

Tanzanite Infinity ring has not arrived. Supposedly back ordered, but no info provided on when it might be shipped. Have already paid credit charge, for this order, so look forward to your prompt fulfillment. I hope you can correct this or you will lose a repeat customer.

This ring was a gift to myself and it is absolutely exquisite. It's a perfect fit. The picture does not do it justice. I couldn't wait to open the box and I was not disappointed. The stone is the perfect size for the setting. It is just radiant.

Please recognize her for excellent service. Yes, it is her job, but a person with her skillset should receive more than a "pat on the back". Thank you.

I had a 30% off coupon from Stauer. Now 30% off is a big deal! That is almost 1/3 of the total price of the item selected. I choose an $80 watch with 30% off. But when I called in the order, Stauer an placed the order after adding their "shipping & handing" back in. I now owed them $80 again!!

I have gotten rings and bracelets from Stauer. The Amethyst ring, amethyst bola bracelet, peridot ring, peridot bola bracelet and a blue topaz bola bracelet. All incredibly beautiful and mountings are very solid. Today, I got my newest bracelet and ring of tanzanite. I fell in love with this gem years ago when it was first discovered. I am amazed with the color of the stones in my he ring. Incredible. My bracelet is so beautiful made and dainty. I am speechless. Thank you, Louise **.

I called to inquire about my mail order, I was talked to so rudely and I was told it takes 6 to 8 weeks to receive your products. Which I have ordered before and it never took that long. The girl who answered the phone was very rude, snappy, and nasty. And the supervisor Renee was NO better. I go no satisfied answer for my order until I called back and the young man gave me my answer. The other two DID NOT help me. Renee was constantly yelling at me "Ma'am! Ma'am!" I have ordered several pieces from Stauer don't know if I will continue after all that rudeness. I am VERY insulted and unhappy about this experience. It shouldnt be.

I was buying coins and I was buying different items online. I happened to want one of Stauer Jewelry's products and I bought. Since then, they’ve kept me as a customer on their brochure. They have good products and they cover all kinds of different products. You just select what you like and from there, go in there and pay. And for the price, it’s worth it to buy there. I do that for my granddaughter. I buy different things that I think she’d like when she grows up. I really feel like it’s a great investment because normally their products are gonna go up in value.

Stauer Jewelry has been good. I've ordered from them a couple of the rings. I thought the ordering process was simple until I found out that I got charged. I did it online a second time and it told me to use this code. I did, but it reverted back to the other code and when I got my statement in the mail, it said it was more than it was supposed to be and I was like, “Why is that?” They told me I could get it if I used the code, but I don’t have the code anymore. So, it was quite a bit more for the second time. They did not honor it when I asked, but they took off a little bit. They could have helped by taking a little more off.

I like to use Stauer Jewelry for their relatively fast delivery and good quality. I got a stray catalog in the mail one time, a couple of years back, and I ordered something out of it. I have been getting the continued catalogs ever since. I thumb through almost every catalog that comes through. They have a lot of repeat photos and jewelry in there, and some of the stuff is not my taste. I’ve also got two different pocket watches that I’ve ordered from there. The first watch that I bought was about 12 years ago. It’s a pocket watch. I don’t wear wristwatches because I’m too hard on them. I still have it and it still works right. I then ordered another one within the past six months. It’s an heirloom and I probably won’t use it much. The most recent item I purchased was a moissanite diamond jewelry set for my wife and pendant earrings.

Customer #**. I do not want anything to do with your company. The tip on the $100.00 cane Broke the first time he used it and the watch does not keep good time. So stop sending catalogs and offers for the overpriced JUNK you sell. Also stop sending emails.

I ordered my wife the Carnival Emerald necklace May 25 2020. Tracking by UPS I found it did not even arrive at ups for shipping till 5 or 6 days later. Eventually it arrived in Calfornia at a USPS facility to be placed in a mail truck. I live in Nevada. It is now June 6 and I see it has finally arrived in a Las Vegas Mail facility. With the Postal Service being closed on Sunday I suppose I will see my package Monday or Tuesday. Could you have found a slower method to fulfill an order? I suppose I am I am a bit spoiled by Amazon, but even the little mom and pop Companies I buy from have never taken so long. Stauer keeps sending me discount offers by email; don't bother, I won't order again.

My husband ordered me the RAINBOW Opal necklace for my Mother's Day this year and was assured I would receive it on time. It was over a week late and when I saw it it was so disappointing. Not all the beads were even opal. Most was clear plastic and the few that was opal had large chips in them with green gunk in them and had green tarnish on all the metal beads that was supposed to be Gold. This place ruined my Mother's Day and then customer service laughed about the whole ordeal and said, "Good luck trying to get your money back." Thank goodness he used PayPal and was able to get a refund.

I ordered the RAINBOW Opal necklace for my wife for Mother's Day this year and was assured I would receive it on time. It was over a week late and when I saw it it was so disappointing. Not all the beads were even opal. Most was clear plastic and the few that was opal had large chips in them with green gunk in them and had green tarnish on all the metal beads that was supposed to be Gold. This place ruined my wife's Mother Day and then customer service laughed about the whole ordeal and said good luck trying to get your money back. Thank goodness I used PayPal and was able to get a refund.

I sent an email requesting cancellation of the membership and it was ignored. My card was charged anyway. I had to get my sick husband to confirm this cancellation. Patrick one your reps would call my husband and pretend to be his friend so he would order your overpriced merchandise. One of your associates laughed at me when I asked for any email regarding cancellation. Your "customer service" takes advantage of unaware elderly.

I wouldn't even give them 1 star but that is as low as I can go. Upon placing this order and another order I was told by the representative that both orders I would definitely receive items before Mother's Day due to one of which was supposed to be a present for my wife. Every day since last Friday I was told that it would come tomorrow, it will come tomorrow over and over again each day by customer service and I would have my son take off work to keep him at the house making sure we received it but it never came. Making matters worse when I called customer service they got smart with me and when I told them I wanted to cancel the order they actually laughed. Now I have to go through the hassle of trying to get my money back, over $400. This place is a total scam and I hope nobody else gets treated this way.

My wife's Mother's Day ring never arrived for Mother's Day. We were specifically told that it would since we are right here in Minnesota. The binoculars are the worst I have ever seen. They are like some toy you might buy your 4 year old. We paid $186 for this order. Very disappointed. The knife was pretty nice, but not for what we paid.

Very difficult to contact by phone or online to find status of order after person indicated my order should be received before Mother's Day. Extreme waiting time by phone, and online inquiry bounces you around because of one of the customer order numbers was missing 4 zeros at the end of it.

I saw an ad in the Elks magazine for a faux emerald necklace and as my wife's birthday was coming up, I ordered it. My wife's birthday was April 24, I ordered this article April 2, it is May 1 and still not here. My fellow Elks: beware ordering anything from this company.

After receiving the jewelry I ordered, I found it did not meet my needs. After multiple phone calls to Stauer, and posting a negative Review, Stauer did send me a refund that was overdue. I do not feel that the attitude and promises made by the Customer Service was honest nor reliable.

Received watch in good order and was very excited about how it was packaged. Watch looked as good in person as it did in catalog. However, that's where it ended. The date did not work right out of the package (no damage to packaging was seen). Watch does keep time well and the stopwatch part will not return to zero when the side button is pressed. Very afraid to order anything else from them.

Stauers offers great. Their jewelry at a great price point. Their styles are stunning. Their stones are of high quality and they are the best deal. They offer faux jewelry as well, which is is gorgeous for those individuals that cannot afford the real thing.

Hi there. I just wanted to make it known that I believe Stauer to be a great company. I love silver and I wear more jewelry than most guys. Stauer has exceeded my expectations and they have exceptional people working for them. I will probably never set foot into a jewelry store again. No reason too. What I really like about Stauer is their devotion to their customers. It’s obviously not about the money. They care for and make any association with them something to remember and tell others about and that’s actually a rare commodity in this day and age. Your devoted customer forever. Sam **. Thank you.

We get your catalogue, your jewelry looks so pretty, but my husband had purchased a necklace, bracelet & earrings for me a few years back with aquamarine beans. I had only worn it a couple of times and the metal completely tarnished. It looks awful. I had stuck it back and forgot about it until we received one of your catalogues. I wish my jewelry looked as good as what you show in your catalogue.

My father ordered a tanzanite bracelet for me for Christmas. Didn't have it long. Lost a stone. Only had it back for 3 weeks and the bracelet came apart. The tanzanite stones very poor quality. I called to get it refunded since their product is junk and misrepresented in the pictures customer service told me they couldn't replace or refund unless I paid them $39.00. So my advice is don't buy from Stauer ever.

I got one ring from Stauer and during my purchase, everything was done online and I didn't have a problem with the purchasing process. But I like talking to a person as that keeps our jobs. I also wish there was a store where you can see the products. I like to feel and touch them. And what I got was much larger than what I expected. I am tiny and that was just a personality ring. I like daintier jewelry and what I've seen with them was kind of gaudy. My mother would love it, but not me. Their return process was rather long as well and it took a long time to get a refund. Other than that, I loved the ring and the quality was decent. But I lost it and I want the same one, but I can't get it.

These Stauer "Account Managers" prey on older clients: calling, befriending them and selling products that they don't need. Please be aware! When we called to stop the delivery of catalogs, they refused.

I was buying Christmas presents for ladies in my family. When I ordered pendants, I thought they came with necklaces. The picture shows it with a necklace usually. It just described the pendants and it didn’t say that the necklace was separate in the ad or in the description. It could’ve said, “necklace separate” so that I wouldn’t make that mistake. It’s easy to purchase online, but the way they do their discount structure is irritating. I had to place four or five different orders in order to fully take advantage of the discounts. It'll be nice if you can take advantage of all the discounts without having to make four or five different orders. Other than that, the quality of the items was fine and I plan to use them again.

Stauer is in a conservative magazine, Newsmax, and I also like the price. I got a tanzanite necklace, bracelet, and earrings set for my mom. The quality is very good. When I called to finalize, I joined something and then the bracelet was free, and it saved me some money doing it that way than the way I was just gonna buy the items. That was cool. I'll probably be buying there again.

I've read several of your great reviews. This isn't one of them. I have purchased a few items. I can only speak to the rings that I bought for myself. The rings obviously are not any sort of solid gold but I knew that. What I didn't expect was for them to lose their luster and gold finish so quickly. I didn't not wear them daily or while showering. I only wore the rings for evening wear maybe twice a month. I was very aware of how quickly they would fade in appearance if worn like true gold! So I was careful to only wear them out socially and not at home cleaning and such. Very disappointed, Colleen **.

Within 24 hours I got a response from Melissa at Stauer. She apologized for my issue and immediately offered a full refund and sent me out a shipping label. I mentioned how I did like the bracelet and did she think the issue may resolve itself. She offered an explanation on the reason my wrist may have turned green (it has a copper core) and suggested wiping it off after use but could not guarantee that would solve the issue. Her responses were fast and sincere. I am going to keep the bracelet and take her advice. I want to thank her for her superior customer service and I will give Stauer my consideration in the future and Melissa is the reason why.

Regards
JM

I bought a Stauer watch as a gift and they have very nice things there.

I’m very pleased with the things that I’ve purchased from Stauer and I'd probably do it again. I've been ordering from them for about three years and the experience has been very good. They’re very helpful when I talk to them on the phone. And when I’ve just gone through the steps on the computer on their web page, I haven’t had any problems. I like the quality of the products I've got. I’ve been tempted to take it into a jeweler and check it out just for fun, but it’s so nice anyway.

I ordered a Damascus knife at a cost of $79 plus a healthy $19.95 s/h plus sales tax. The knife arrived in an envelope with the thin knife box crushed. The knife was damaged and of inferior quality (China). I was told to return it and get a refund. A month later I got a partial credit. The rep said they don't refund tax or shipping and they charged a fee for the return label. They tried to screw me out of about $30! The rep reluctantly agreed to refund the s/h, but that's all. It's illegal to keep the tax $. I will never order from this sorry company again and hope your disappointed customers will do the same.

I’ve got a lot of Stauer's stuff. I notice sometimes when you buy something at a store or a jewelers or different places, it falls apart, which is really annoying because I never bother to take anything back, and it’s just a waste of money. But I really haven’t had any problems with Stauer. I like the website. I use that more than anything because it gives me time. I can take my time and go back and think about it. Everybody at Stauer has been very informative. If I’m looking for something particular, they usually find it for me.

I enjoy buying jewelry for ladies. I bought quite a bit of Christmas gifts for granddaughters and daughters from Stauer. I had bought a number of items like a ring and a pearl necklace. But I returned them because they weren't nearly as nice looking as I was hoping. The very first purchase I ever made with them was an opal ring and the opal was very poor. It was cloudy, has no shine and small. The cheap stuff has cheap quality. The better stuff is of higher quality. I just got their very expensive catalog where starting prices are 995 and they go to 3,500 for an item.

I had ordered a ring for my wife, we received it and it was not what she wanted. I contacted you and returned it per your suggestion using your label, and said I wanted an exchange for item W8361, your person said, "Fine, return the ring and we will replace it." Now almost 3 weeks later I still don’t have the replacement ring, I just called your toll free number and got the runaround on the replacement. This is not the kind of service I would expect from Stauer. Pls help resolve this.

There were a few items from Stauer Jewelry that I didn’t like. They looked better in the picture. I sent a bunch of returns in a month ago and I haven’t heard anything yet. But everything else, I like and kept. The purchasing process has been great, as well.

I saw Stauer Jewelry in a magazine and they had something that I really liked. The quality of their product was really good and then the person I gave it to thought it was great. I’ve purchased about five things over the years. Their process was very easy. I called and ordered something, and I was satisfied. I was really pleased with the way everything went and the things that I got.

When I got a woman's jewelry, the purchasing experience with Stauer was good and very easy. The people I dealt with were all courteous, professional and helpful. They had answers to questions. I have also gotten Helenite rings, earrings, pendants and bracelets. I have ordered a couple of watches from them as well as some men’s items. Overall, I have been satisfied with their quality.

I purchased a fancy pocket knife for $150. I must have been out of my mind to spend that much for a pocket knife but I did figuring it must be pretty special. 3 weeks later it breaks apart. While in my pocket. I called customer support and they tell me that they will ship me a new one once I return the broken one. And it should take about a month. I spend $150 on a pocket knife that breaks and now I have to wait a month to get my new one. I wonder if they'll let me close this account and give me my money back.

I have now bought several items, mostly for my wife, through Stauer and am impressed with both the item quality and customer service. Prior to Christmas, 2019, I saw a Blue Topaz Dolphin Pendant and Earring Set for my wife. When I called to order it, the associate structured the purchase to give me the best deal on shipping resulting in a significantly lower cost than otherwise would've been the case. The items were just as nice as presented in the catalog and of a quality exceeding my expectations. I'd highly recommend Stauer for a watch or jewelry purchase.

Although purchasing was easy, Stauer Jewelry's quality was lacking. A Tanzanite is supposed to be purple, but it would just barely have a purple flash in the light. It was so pale, you couldn’t tell whether it was aquamarine or what. I also dumped several orders because I didn’t like their shipping insurance, shipping and handling fees. In the beginning, their concierges were helpful. The girl would call to say, “I’ve got one of these, it’s very pretty. I think you’ll like that.” I’d say, “Send me some stuff and we’ll see about it.” Sometimes, I’d agree, and sometimes, not.

Purchased 2 sets of these earrings. Wore a set once. Earrings completely tarnished. Your products are defective and the other set I gave as a gift did the same. These earrings are not what you advertised and are going to be thrown out because they are not wearable. Shame on your company and I have learned a lesson re. buying Poor quality items on line. I am an extremely dissatisfied customer and advise everyone to not buy your poor quality products.

Before Christmas I ordered several items for my mother. The order was accepted. I wanted it shipped to her because the items were for her for Christmas. The company allowed a different ship to option. A day or 2 later I received an email stating that since I was a new customer they would NOT send it to my mother’s home as they had previously agreed to. Therefore, I cancelled my order, did not have time to order anything else. Stauer lost me as a customer and my mother who had previously been a customer. I would NEVER recommend ordering from this company. They are not customer friendly!

On 12/19/2019, my wife called Stauer to place an order (a watch and ring) as a Christmas present. My account was pulled up by the customer service rep that took the call. There was no problem with my wife using a credit card to place the order. The customer service rep was very pleasant and took all the information needed to place the order. She even put in her "holiday code" in order for it to get here in time for Christmas. She gave my wife the order number for her to be able to check delivery status. At no time during the placement of the order was my wife told that she would not be able to get any information on the order because she was not an added member to my account.

ITEM # **. 02/01 /19. I was informed you dont warranty items. I was shocked as I thought a reputable company would want customers satisfied. Due to ho warranty on items I will not deal with your company again.Your agent, in my opinion; was rude when I was upset as to no warranty!

I called on the night of 12/10/2019 to order this knife. The sales person that was on the phone keep pushing your membership and I repeatedly told her that at this time I could not afford to do it at this time. She just would not listen to me, so then I canceled the order and hung up. I am a outside salesman in a automotive parts store and if treated my customers that way I wouldn't have a job.

I’m a new customer, I gotta say this watch looked good. Online reviews were great. Not only tiny light weight the black rim around crystal fell off when it looks screwed on, and analog crown fell off. I crazy glued them both. Perhaps it’s my bad luck but production needs monitoring quality control. Sorry guys my last order.

I am outraged at the price of shipping for a Platinum Member. I believe I was told I would get discounted shipping if I became a Platinum Member, which I did. I now want to purchase the Thunderstruck Ring which with the discount would cost me $20, but the shipping is $25.00, which is ridiculous. I cancelled the ring. I love your products but will not pay $25.00 for shipping, especially since I don't see what the $99. was for to join the Platinum Club. I think I've been ripped off.

I purchased the Marquis Mirador ring for my college sophomore granddaughter who loves bling.. When her mother saw it, she instantly stated that she wanted it for herself. I had to buy four more because every female member of our family fell in love with this ring the instant they saw it. I was happy to do so because it was an unbelievable bargain.

I tried to see the price for a ring without shipping and when I clicked on the “click to save” button it bought the ring! I was not wanting to pay almost $90 for it so I emailed Stauer to cancel my order...twice...that same night. Then I called them within an hour of time listed on their site and was told it was already being packaged and they couldn’t cancel it but if I had “called earlier” they could’ve stopped it. I then called them back within two minutes to see if someone else would be more helpful and they told me it couldn’t be cancelled because it was on the truck on its way to USPS. This all seems shady to me!

Initial order placed early November, I contacted customer service immediately via Facebook and Email, letting them know I was unsure of my ring size but knew I would need a custom size. They confirmed they would wait until I reported back on my ring size. But then, I get an email saying my order is on the way and I hadn't confirmed my ring size. At this point, I requested a refund, extremely frustrated with the process. It shook my confidence in the company. I was told I couldn't get a refund because my order had been started, but offered an upgrade to a 2-carat ring. I declined the offer stating that I'm concerned that even the 1.5 would be too large. They assured me the 1.5 would look great on my finger. That they would ship the size 4 and I could keep the other ring (great... now I have a ring I can't wear!).

The first time I wore the watch within 3 to 4 hours the benzyl fell off and then the crown fell out. Have bought better watches at discount stores. Very disappointed. Looked like a quality watch but I guess looks can be deceiving. Have two more watches in transit and the Platinum Member Package I would like to return.

I saw Stauer Jewelry in an advertisement in a magazine I was looking at. The price was right and the quality is good. The people have been very kind and everybody has been very pleasant. They keep sending me all kinds of different things and if I see something I like, I order it. One of my grandchildren have some things from me, so I ordered what I wanted them to have. I spoke with one of the representatives who called me and I told them that this wasn’t a permanent thing. I wasn’t just buying to be buying, I had an agenda in place and I purchased what I chose.

I have owned my 1930 wristwatch for about two months now, and it has been an amazing timepiece. I bought the watch for its unique design, and have the the quality to be exceptional. The design strikes up conversations regularly, and the accuracy of the movement is great. This is my first Stauer piece, and I will definitely be ordering more this Christmas season, for myself and as gifts.

I heard about Stauer Jewelry from a catalog, and the bracelets I purchased from them were good quality. I've been purchasing for a couple of years and it's been a very easy process.

I made three orders from Stauer Jewelry yesterday and I'm most excited about one, but it wasn't processed. I got an email that said my web order was not processed by their system because the offer had been used on a previous order that I have with them. I do not really understand the email. Does that mean I'm not getting the order? Why was I charged on my credit card for it then? There was only one ring left and I got it, but I don't think they're gonna give it to me now. I would rather have been charged more than not having the order processed because now, they're gonna give it to somebody else. Also, the rep was nice but he was trying to sell something way beyond my means. Other than that, I've been buying from Stauer Jewelry for a long time and I've been happy with the items I've purchased.

Everything’s fine with Stauer Jewelry including the buying experience. I looked at their website and thought of purchasing from them. The watch I got is pretty good. I had one incident where they had billed me wrong, but they fixed it within a day or two.

Christmas is coming along, and I'm keeping my eyes open to their catalogs. I've known about Stauer Jewelry for years 'cause of the magazines and advertisements. I saw something I liked so I purchased from them. My wife is happy with the jewelry I got her, so I'm happy. There was a gentleman who called me and wanted to offer a steal of a deal for a watch I think but it was a little too high for my money.

My experience with Stauer Jewelry has been good, so far. I liked the look of their product so I decided to purchase from them. I bought some stuff for Christmas for my kids. The process was easy and the quality of the products were good.

Stauer Jet Setter Chronograph. According to your customer service representative, you only refund the cost of a defective watch and sales tax less $8 for postage and handling. So I pay a total of $22.95 for postage and handling for a watch that does not work right. Good job!

I just returned my 3rd defective watch this week. I advise that anyone interested in their lineup of watches look somewhere else. Having 3 defective watches in order is a tell tale sign of poor quality control especially when this watch was a replacement for another watch from STAUER.

There was a good deal on very nice item. The necklace, earrings and a necklace for my granddaughter were very nice. And I had someone call me back. I appreciate the follow up from them.

Stauer Jewelry was advertising a watch then and I was happy with the watch. And when I went online, I decided to do my Christmas shopping. Purchasing from them was too easy. However, the latch is hard to close with some of their silver chains. Other than that, I'm satisfied.

It has been long enough now. Please return my purchase price as the order was returned same day as arrived with YOUR label...Oct 18 2019. Today is 10-31. Thank you... I sent your items back for a return of my investment on the 18th and today is Oct 31.

I ordered a Noire watch, it was an attractive timepiece when it arrived. It did take some getting used to the self winding feature, but that wasn't a deal breaker. What was an issue and will NEVER have me return as a customer was the fact that the little knob that one would use to adjust the time decided to loosen up from daily usage (ie. winding) and left me with only the ability to set the time back. Stauer wanted to charge me for an extended warranty to just replace the watch. Seriously? Does Stauer really think that their customers are foolish enough to throw good money after bad, especially within the first year of ownership? I have cheap old $30 Timex watches that still function like new. I was told by the customer service representative that there is only a 30 day warranty on these watches. Way to stand behind your products there, Stauer.

I received my watch and WOW! It looks so darn good. And I must say, you folks have done an A+ job on wrapping the watch with the plastic film coating so well! In fact, I didn't realize the bezel had one on until a couple of days later. I saw some waviness in the bezel and thought the paint was just off. I told myself that it's a sub $100 watch, so what did I expect. And then I experimented with a piece of tape and pulled it off! The finish on the bezel and whole watch is great!

I am trying to access "WearHealth" app for the smart watch (fitness 42832). The app will not download to my phone and the watch does not show the correct date. I have tried numerous times. I have ordered from Stauer in the past, but this is very disappointing. I may have to return the watch.

Bought a ring and earrings. Shortly thereafter received “$ Seventy-five Dollars Off*” coupon. Says worth $75 off purchase of $100 or more. A reasonable person would assume that means order a total of merchandise over $100 and have $75 deducted. Nope. Their advertised price with discount code on many items is $99. The code on the coupon just substitutes in to keep the price at $99 and adding additional merchandise to order will GET NO DISCOUNT ON ADDITIONAL ITEMS. An additional item with regular price of $299 means you are ordering two items at $99 and $299. You only get one discount code per order. The $99 item plus the $299 is totaled to $398 and IS NOT reduced by $75 to $323. RIDICULOUS COME-ON GIMMICK!

That this is the third time I have tried to order a watch featured in either the AARP magazine, or our local Parade magazine from our Sunday paper. All 3 times the offer code is unavailable. If you are not going to have the watches available, why do you bother putting an ad in the paper? I responded to the ad within a day and they were always unavailable. Note: I am referring to the Jet-Setter this time for $29.

The blue watch caught my eye in a recent issue of ‘Saturday Evening Post.’ I called to order and the rep I spoke to was relentless with selling me a membership, would not tell me the cost of shipping my $29.95 watch to me and was obnoxious with up selling me a warranty, a subscription for $99 for future purchases. I was so upset it ruined my morning. He then told me the price of shipping was $14.95. Are you kidding me??? I said no thanks but I’m fearful they have my information now. I immediately called my credit card company and they said they have had many complaints about this company and would reject the charge if it came through, explaining I did not give them permission to charge for any purchase. This business is a sham and based on other reviews here, the quality of the product is poor. You should avoid buying from Stauer by all costs. Disgusting, pushy company.

I purchased a ring that was too big 2 months ago and exchanged it for a smaller size. When the exchange came it was smaller than the size I asked for and the lady on the phone was very arrogant and said "they run small" even though I own a ring sizer and it measured as a size 10 instead of the size 11 that I asked for. I returned it a month ago and have called Stauer 5 times about my refund. I am still waiting to see my refund! Buyer beware. Take a pass on this company!

Watch band. Band sized for someone with wrists double my size with no directions how to correct. VERY, VERY irritated. Nothing indicating a choice in band size when ordering. I doubt I will order again. If sizing the band is difficult then a wrist size should be requested when ordering. If easy send instructions. Dave

I have been unable to get anyone to return my email or contact me by phone to discuss this order. The automatic reply says someone will get back to you in one business day but that has not happened. Even with multiple emails.

I ordered the Helenite pendant and earrings from my spouse's June 10th 60th birthday. Although the pendant was nice, the earrings were so small you could barely see them. In addition, the earrings could almost pass thru my wife's pierced ears! Very disappointing. Because of the unimpressive size of the earrings, she does not wear the earrings or the pendant. Does Stauer have larger Helenite earrings??? Richard

I was very unsatisfied that the raw diamond in the ring looks so dark. The picture in the catalog looked much lighter in color and had more sparkle!!! They shouldn't be sending a diamond full of dark carbon to a good customer.

I purchased a 1930 Dashboard Automatic watch 5 years ago and it is a high quality watch not only cool looking but keeps accurate time. I have a friend who liked it too so I got him one and he loves his too. I have since purchased two more watches from Stauer which I am totally pleased with that I will write separate reviews on.

My first experience with Stauer: Ordering the set of 5 pairs of earrings was simple. Delivery was much sooner than I expected. Four pairs were as pictured and described. The fifth pair was supposed to be green amethyst, however there were no 'green' stones to be seen. The stones were dull white. Except for the lack of green stones, I'm very happy with my purchase and, instead of returning, I will keep and enjoy four very nice pairs of earrings.

I have owned the Stauer Magnificat II Timepiece for over 7 years. It is not only a beautiful watch but also a very durable watch. The watch case has maintained its beauty over the years. It looks almost just as it was when I first opened it. The leather strap has worn out but that can be easily replaced. It is not the only watch in my collection but certainly one of my favorites. A very good buy!!!

I have been ordering from Stauer for years and have always been pretty pleased. But my last experience left an awful taste in my mouth and almost makes me not want to give any more business to the company. I do want to address the issue and give the company the benefit of the doubt since the problem may be just with one person. I ordered the Spirit Lake Helenite ring and earrings for my Mom’s birthday. It arrived with a chip in the gem.

3 10 KYG MARINER HOLLOW DIAMOND CUT 20IN CHAINS costing $2,509.50 plus Tax became tarnished within 24 hours of being worn. I contacted my Stauer consultant and arrangements were made for a return of all 3 gold chains. My consultant explained the matter would be assessed and appropriate measures would be considered but she had no further information to give to me until it was completely looked into.

My husband bought an opal ring from your company & the plating has already worn off. I have only worn it about 4x & only for about 2 hours each time. I always take it off to wash my hands. I have bought jewelry from China for years & only once did the plating wear off. I have never paid more than $4 + Free Shipping and the jewelry has always been a good quality. My husband paid $100 + $20 shipping (which is ridiculous) for this ring & the plating has already worn off! I am very disappointed in your products & I will never buy from your company again!!

I ordered the co-pilot watch listed in a magazine for $99.00. After shipping and tax the cost came to just over $129.00. The watch arrived in good time. It looked nice but was too busy and smaller than I thought making it difficult for me to read. I called to return the watch. The watch came with a free pair of sunglasses also. This I was told that I could keep. I returned the watch and waited over three weeks. I finally got the refund but it was only $86.00. This is $43.00 LESS than what I paid. I was told that this was the shipping charges to send it to me and to return it back to Stauer. There is no way that it cost $21.00 each way to ship this watch! I know because I am retired from the USPS. I called and complained and they refunded me another $11.00 to my credit card. I will never order from Stauer again. (All figures are rounded down).

I purchased this blade on my credit Master Card 12/2018. Low quality and rusting. I have not received any money from my return. As a matter of fact your company had the gall to CHARGE me for another knife for replacement. Your company is now the owner because I returned it 6-3-19.

I see that you bumped your minimum shipping to 14.95. The post office said mailing cost include the total weight of the item. In other words I'm paying for the weight of the the magazine and all the advertising junk mail included in the package?

I ordered the Rain Dance turquoise bangle and as soon as I received it, the middle "stone" fell out. It felt like a piece of plastic, not a real turquoise stone. Of course I had to return it. Today I saw that my credit card was credited for only $99. I paid $118.95, so that awful experience cost me nearly $20. I will never order anything from Stauer again.

Melissa at Stauer customer service contacted me and helped to rectify my issue. I did receive a new gift set and it does work very well. I’m giving 4 stars for the effort Melissa put in to help me.

My wife purchased a Damascus CURVA knife for me for a gift and signed me up for membership to get even better deal. Wow. The pictures looked great but the knife was really poorly made gritty action and loose. The membership came with all sorts of offers so I thought why not try again as some of the offers were going to expire since she had saved the gift for a while. GOT THE POWER KNIFE AND THE LAND OF THE FREE I received three knives total.

Okay, I saw one piece of jewelry in a car magazine and thought..hey pretty good price. I will buy it. I was talked into a year of platinum Membership. I bought about a $1,000 worth of items and they raised me to concierge level and I got my own personal client manager. All good so far. Then I needed to return an item. A ring was the wrong size. So I sent it back and after a month they acknowledge the return. I never could get a hold of anyone on the phone and my personal client manager was always out. Again they sent the wrong size and I return it. Then they told me the size I wanted wasn't available and they were going to send a refund. But instead they sent another ring wrong size and I returned it; now they told me I had gone over 30 days so I wouldn't get a refund only store credit and get this I can only get store credit if I order online over the phone.

My husband purchased this engagement ring for me and it’s supposed to last a lifetime! Well it didn’t. I called customer service as when we used jewelry cleaner it ruined the ring. When we contacted customer service we were told there was nothing they could do, no replacement offer of anything off a new item. Nothing. And they were super rude. I’m so bummed as this had huge sentimental value for me and now I can’t even wear it. I wanted to purchase a wedding set. Forget it. Don’t use them. Find a local shop with great customer service.

Stauer has absolutely gorgeous jewelry at the most reasonable prices I've ever seen anywhere. My whole life is centered on doing nice things for people and I find that giving jewelry to girls is the easiest possible way. I've never had anybody say, "No, I don't like jewelry." If you give perfume or books, you run into complications. But I've never heard any woman in my life who would turn down a piece of jewelry. I have bought rings, necklaces, bracelets, pins, and glasses. I belong to Stauer's platinum club where they automatically assign you to a salesperson. Regardless of the phone number you mark on your phone, you always end up automatically to this person. You develop a relationship and they know what you like and what they have, and that's how you get along.

I ordered the Men's Co-Pilot watch for a good friend who appreciates interesting retro items. The Item was shipped quickly and arrived promptly in a fantastic presentation box. Unfortunately, the sweep second hand would not re-set to the "12 O'clock" position. I returned it at MY expense with notes, and within a week, I received a replacement that is "spot-on". I know things happen, but Stauers' Customer Service Department is one of the BEST I've ever dealt with! (And I oversee a Customer Service Division in my business.) The BEST value and service I've seen in years! I'm sold!

I have ordered many things from Stauer. I get the same person each time. That makes me happy because she has gotten to know my likes for Helenite. She knows that I have small fingers and gets me custom sized rings or she is having a ring I want made to my design. I also, can't wear 7-1/2 bracelets. They fall off my wrist. I have NO complaint and I'm sure you will enjoy whatever you order.

Just got off the phone for the second time in a week. Having to return my watch because of mechanical difficulty with all four of the buttons. I have already had to return it once about a year ago because the watch band broke. Now, I just got off with customer service, after being told I would be called back the next day, I had to wait a week and called them back again. Got a pretty rude lady explaining the details of what I need to do to return it. It will cost me $29.95 to repair a watch that cost me $60. Having a hard time deciding if I want to deal with this company anymore.

I bought my husband 2 watches. They are beautiful and I know he will enjoy them. My issue was the purchasing experience. I ordered online. I never received an email confirming my order with shipping/tracking info. I only received 3 separate emails requesting 'confirmation of my email address' which was just a request to join their email list as they offered a coupon to respond. Their phone lines are only M-F 8-5, so I couldn't tell when my order would arrive, although it did arrive in the advertised window of time. I read another review that said ordering by phone resulted in a deluge of marketing phone calls so I avoided that route.

I bought a knife for my husband. Took 6 weeks to get it then it was damaged. The blade was loose and there was a chip out of it. I returned it and after paying 19.95 for shipping I had to pay 8.00 for returning a damaged product. Then after 2 weeks I heard nothing. Called and was told they were two weeks behind On returns and wait another two weeks. Today I got notice that our return was complete and wait another 3 days for refund. I lost over 34.00 dollars on this purchase. Stay away from This company. They lost my business.

Stauer's merchandise seemed reasonably priced and ordering from them has been very pleasant. I do most of it online. I got some sunglasses but mostly women's jewelry and shipping has been very quick. Stauer Jewelry has been very responsive. When I had an item fall apart after one wearing, I sent it back and It was replaced very quickly.

This is my second time to write a review on the same product. My wife, Sandra **, purchased two of the folding lock blade knives as gifts. Both knives were defective. We sent them back and they were replaced with two other knives which were also defective. We sent those back and requested a refund. We haven't heard a word from Stauer since and it's been at least 3 months. No refund, no contact, no apology, nothing. Very poor customer service. The very least you could do is contact us. I noticed that the only reviews you showed were glowing positive ones. Why not show the truth and include this one?