Stauer Reviews

I bought two retrograde watches from them. One worked, one didn't. They were upfront and said that their return process sucks (not their exact words) but they told me that my non working watch would take 5-7 weeks to process for return. They also said that once they received it, it could stay in 'processing' for two weeks, before anyone looked at it. Right at the two week mark after they received the return, I sent an email inquiring about the status... I received a somewhat snide reply, basically saying, "we told you to wait!". Other than that, once I ordered, I receive no less than 8 emails a week from them selling their products... As soon as I get my watch back, I'll never order again, and block their emails.

I had an amazing experience. The jewelry selection in the store was exquisite, and the personnel was very knowledgeable and friendly. They made thoughtful suggestions after taking the time to learn what I was searching for. There was no pressure to buy, and the shopping procedure was easy and pleasurable. The Jewel was of exceptional quality.

The store is beautiful and Salesperson is the very best! From the moment you walk in the door, it’s a great experience. And, with Salesperson, it’s like having a personal jeweler. She will make sure you find the perfect piece every time.

I liked the ring that they had. It had some blue sapphires on it. It was very simple and easy to purchase it. I did it online.

Had a great experience buying custom-designed jewelry. The designers listened to my needs very politely and understood my design ideas and budget concerns and went out of their way to work within. They also provided helpful ideas and feedback to me! Thanks a lot for such a beautiful set!

If you're looking for luxury products and professional service, look no further. Had a great experience. I look forward to my next purchase here, and hope they receive all of our local support. They’ve already earned mine.

I was pretty amazed by the store when I walked in. The variety of top designers was an additional plus. Smooth and easy transaction. Thanks again! I recommend bringing your SO in for the experience, it will add to the whole experience.

I was pretty amazed by the store when I walked in. The variety of top designers was an additional plus. I found a nice Ring, it is amazing. Suggest that you check this place out before making a purchase.

I bought a pendant cross pendant. I also purchased couple watches. The watch bands are a little bit on the cheap side. But the pendant is of medium quality.

I believe that Stauer deliberately sends out unacceptable products so that they can keep high fees amounting to $47.50 on shipping, insurance and return shipping. I ordered the "Opal Opulence" ring which looked gorgeous in their catalog, using a 60% off coupon, to get it for $59.60 plus $9.18 tax (15%!, don't know how they came up with that), for a total of $68.78. To that Stauer added $29.95 for shipping and $4.75 for insurance (on a $70 ring!), bringing the total up to $103.48. I was surprised it was so much, but the picture was so pretty, and I agreed to pay it. However, what I received was a worse-than-seconds ring with no color which should never have got past Quality Control. If I returned it, out of the $103 I paid, I would get only the cost of the ring and tax back, minus Stauer's $12.50 return fee, for a total refund of $56.28.

I have purchased jewelry in the past, but this was the first time I purchased a watch, I bought the Gabel watch for my husband. The leather band tore within a week after maybe wearing it for 5 hours, the leather cover was so thin it tore. I didn't return then because I figured the next one would last long as the first one. And it wasn't a big deal. But now the watch stopped working, it won't reset the chronograph anymore and it is almost 6 months old. And I rarely wear it. Maybe 5 hours a week. A piece of junk. And I am not paying for shipping, insurance, etc. to receive another piece of junk. So please don't send me any more catalogs, and DO NOT renew my membership.

After 2 orders on 4/5/2023 and a second order a few days later, I had in one day 9 fraudulent changes on my credit card in a single day. The next day I had a slug of e-mails from various sources claiming that my e-mail account was about to be closed and asking me to click a line to provide updated information. Only one source for this breach. Stauer. Needless to say, I will not be ordering anything more from Stauer.

Purchasing from Stauer Jewelry was very easy. They contacted me because I had some problems with sizing that I had to send back the rings and a knife. They're easy to work with. The product is as advertised, and it's very good value for what you pay for it. It's low cost. I had a salesman call me about having the higher price stuff in the vault. So, the stuff they say is to get people into the business so they could try to sell people higher prices.

Stauer Jewelry treated me really good. I purchased several items, including a necklace and a wrist bracelet. The reps were very professional, easy to talk to and good to deal with. I tried to get a product that I missed out on, but they couldn't help me. That was sold out.

Stauer Jewelry is a good way to get gifts for people in your family. Shipping has been good. It's been on time, and they keep track by sending me text messages. Almost all the items I purchased were for my wife for gifts, and the quality has been outstanding. My wife loves it.

14K Italian Gold finished SS Tripolo Link Necklace. 18K Gold finished Sterling Silver Aria Necklace. Lustro Necklace 18K Italian Gold finished. These necklace chains after two years tarnished. Stauer would not replace them. Poor Customer Service! These necklaces also were never worn and kept in the original beautiful cases that they came in, and kept in a dresser drawer. Buyer BEWARE!

I bought one of your graves watches not realizing the problems. I need to replace the wristband. I've just spent two hours trying to find a replacement. As far as I can tell, replacement wristbands for this watch do not exist. I’m looking at throwing the stupid thing in a drawer since I can’t get a new wristband. One thing for sure I will never buy another watch from Stauer. And count on my throwing your catalog away without even looking at it. Junk.

May dad purchased the Lynx cat's eye for me a few years ago. I never wore but keep in the packaging that it was sent in. I pulled it out the other day and 3 stones had fallen out. Wouldn't give to my grandkids to play with. Cheap.

Bought for wife’s birthday. She was completely surprised! It’s so different which makes it special. The shell necklace goes ever so well with the pearl earrings she received for Christmas! Unusual and unique appears to be the standard for Stauer! Way to go!!!

Speakeasy pearl necklace & bracelet set. What can I say they're classy and she looks like a million bucks when she wears them. Now she is going to have to go out and buy a whole new outfit just to go with the new jewelry.

My husband ordered a heart with chain for me for Christmas. The chain arrived broken. We requested a return voucher from you, and returned it to you in the end of December. After three calls to your company for information as to when we would get out replacement chain, no one knew anything. We even got the UPS information when you got it back. Now it’s February and we received a different chain, plus your charge for tax and shipping as if it were a new order. Stauer is a big Rip Off company and I would strongly advise any potential shoppers to go elsewhere. My husband held on the phone for over 20 mInures today just to be cut off. It was their mistake and we are getting no help from them!

I ordered two necklaces and two bracelets last spring. After wearing bracelets for three months both broke in half. Stauer wanted more dollars to repair. One I might understand but two? It appears your website doesn’t post reviews other than five stars. While I am a former MN resident and want to support MN business I am going to turn you in for unfair business practices and advertising. Don’t send me more advertising materials.

Lovely jewelry - expensive looking and original designs. I particularly like the dancing iris earrings and the amethyst trillion cut ring. I'm saving to buy the green 3 stone ring and several other pieces. I am looking forward to the next catalog. I found the representatives on the phone very polite and helpful. I would be nice if I could find the item numbers on the web page.

Dear sirs, I'm very happy with the products I purchased from you. Very nice quality and excellent prices. My wife loved the ring and earrings and I'm gonna order more. Thank you so much again. The shipping was fast and accurate and it came right on time.

I am very pleased with everything I have ever purchased from your company. They are exactly as presented in the photos, the prices are fair and the sales are awesome! I love the earrings, and the heart pendant is beautiful.

As a retired public school educator, I am always concerned about value and getting the best for my money. I own 2 Stauer watches, "The Piezo" and "Castille" and am very pleased with both!- Value, Beauty, and Quality are consistent! Very pleased! FH, Kenosha, Wi.

I purchased the necklace and bracelet set; I have been eyeing it for quite a while now. I'm glad I did. I can't wear the necklace at work, as it gets tangled in my lanyard, but I have been wearing the bracelet every day. It's great that it goes with everything. I need all the help I can get getting ready for work at O'dark thirty, and a go-to like this simplifies my morning.

I’m still waiting for the order I placed in Dec. 2022 that I did to get for my wife! I am very frustrated with the possibility of never receiving the jewelry I ordered for my wife. I’ve done numerous orders and had no problems, but now I receive coupons or discounts to buy more from Stauer and still haven’t received my initial order! Not very good customer service when you never hear from them so I guess it’s time to just buy from brick and mortar jewelry stores!

Haven't started to use it yet. That is my assignment for this morning. I look forward to putting on my new watch and using it. I loved the greatly reduced price. I'll need to read the instructions carefully first, though.

I have purchased 2 watches and 3 rings from Stauer but the ring I purchased just over a year ago broke. I am retired and the ring was never stressed in any way. I called Stauer and asked if they could at least fix it and they would not stand behind their product. I would have to send it back to them at a 29 dollar fee and then also pay to get it fixed the amount the ring cost. I figured they should stand behind their product because I feel a ring should last for more than barely over a year.