Stauer Reviews

I was pretty amazed by the store when I walked in. The variety of top designers was an additional plus. I found a nice Ring, it is amazing. Suggest that you check this place out before making a purchase.

I bought a pendant cross pendant. I also purchased couple watches. The watch bands are a little bit on the cheap side. But the pendant is of medium quality.

I believe that Stauer deliberately sends out unacceptable products so that they can keep high fees amounting to $47.50 on shipping, insurance and return shipping. I ordered the "Opal Opulence" ring which looked gorgeous in their catalog, using a 60% off coupon, to get it for $59.60 plus $9.18 tax (15%!, don't know how they came up with that), for a total of $68.78. To that Stauer added $29.95 for shipping and $4.75 for insurance (on a $70 ring!), bringing the total up to $103.48. I was surprised it was so much, but the picture was so pretty, and I agreed to pay it. However, what I received was a worse-than-seconds ring with no color which should never have got past Quality Control. If I returned it, out of the $103 I paid, I would get only the cost of the ring and tax back, minus Stauer's $12.50 return fee, for a total refund of $56.28.

I have purchased jewelry in the past, but this was the first time I purchased a watch, I bought the Gabel watch for my husband. The leather band tore within a week after maybe wearing it for 5 hours, the leather cover was so thin it tore. I didn't return then because I figured the next one would last long as the first one. And it wasn't a big deal. But now the watch stopped working, it won't reset the chronograph anymore and it is almost 6 months old. And I rarely wear it. Maybe 5 hours a week. A piece of junk. And I am not paying for shipping, insurance, etc. to receive another piece of junk. So please don't send me any more catalogs, and DO NOT renew my membership.

After 2 orders on 4/5/2023 and a second order a few days later, I had in one day 9 fraudulent changes on my credit card in a single day. The next day I had a slug of e-mails from various sources claiming that my e-mail account was about to be closed and asking me to click a line to provide updated information. Only one source for this breach. Stauer. Needless to say, I will not be ordering anything more from Stauer.

Purchasing from Stauer Jewelry was very easy. They contacted me because I had some problems with sizing that I had to send back the rings and a knife. They're easy to work with. The product is as advertised, and it's very good value for what you pay for it. It's low cost. I had a salesman call me about having the higher price stuff in the vault. So, the stuff they say is to get people into the business so they could try to sell people higher prices.

Stauer Jewelry treated me really good. I purchased several items, including a necklace and a wrist bracelet. The reps were very professional, easy to talk to and good to deal with. I tried to get a product that I missed out on, but they couldn't help me. That was sold out.

Stauer Jewelry is a good way to get gifts for people in your family. Shipping has been good. It's been on time, and they keep track by sending me text messages. Almost all the items I purchased were for my wife for gifts, and the quality has been outstanding. My wife loves it.

14K Italian Gold finished SS Tripolo Link Necklace. 18K Gold finished Sterling Silver Aria Necklace. Lustro Necklace 18K Italian Gold finished. These necklace chains after two years tarnished. Stauer would not replace them. Poor Customer Service! These necklaces also were never worn and kept in the original beautiful cases that they came in, and kept in a dresser drawer. Buyer BEWARE!

I bought one of your graves watches not realizing the problems. I need to replace the wristband. I've just spent two hours trying to find a replacement. As far as I can tell, replacement wristbands for this watch do not exist. I’m looking at throwing the stupid thing in a drawer since I can’t get a new wristband. One thing for sure I will never buy another watch from Stauer. And count on my throwing your catalog away without even looking at it. Junk.

May dad purchased the Lynx cat's eye for me a few years ago. I never wore but keep in the packaging that it was sent in. I pulled it out the other day and 3 stones had fallen out. Wouldn't give to my grandkids to play with. Cheap.

Bought for wife’s birthday. She was completely surprised! It’s so different which makes it special. The shell necklace goes ever so well with the pearl earrings she received for Christmas! Unusual and unique appears to be the standard for Stauer! Way to go!!!

Speakeasy pearl necklace & bracelet set. What can I say they're classy and she looks like a million bucks when she wears them. Now she is going to have to go out and buy a whole new outfit just to go with the new jewelry.

My husband ordered a heart with chain for me for Christmas. The chain arrived broken. We requested a return voucher from you, and returned it to you in the end of December. After three calls to your company for information as to when we would get out replacement chain, no one knew anything. We even got the UPS information when you got it back. Now it’s February and we received a different chain, plus your charge for tax and shipping as if it were a new order. Stauer is a big Rip Off company and I would strongly advise any potential shoppers to go elsewhere. My husband held on the phone for over 20 mInures today just to be cut off. It was their mistake and we are getting no help from them!

I ordered two necklaces and two bracelets last spring. After wearing bracelets for three months both broke in half. Stauer wanted more dollars to repair. One I might understand but two? It appears your website doesn’t post reviews other than five stars. While I am a former MN resident and want to support MN business I am going to turn you in for unfair business practices and advertising. Don’t send me more advertising materials.

Lovely jewelry - expensive looking and original designs. I particularly like the dancing iris earrings and the amethyst trillion cut ring. I'm saving to buy the green 3 stone ring and several other pieces. I am looking forward to the next catalog. I found the representatives on the phone very polite and helpful. I would be nice if I could find the item numbers on the web page.

Dear sirs, I'm very happy with the products I purchased from you. Very nice quality and excellent prices. My wife loved the ring and earrings and I'm gonna order more. Thank you so much again. The shipping was fast and accurate and it came right on time.

I am very pleased with everything I have ever purchased from your company. They are exactly as presented in the photos, the prices are fair and the sales are awesome! I love the earrings, and the heart pendant is beautiful.

As a retired public school educator, I am always concerned about value and getting the best for my money. I own 2 Stauer watches, "The Piezo" and "Castille" and am very pleased with both!- Value, Beauty, and Quality are consistent! Very pleased! FH, Kenosha, Wi.

I purchased the necklace and bracelet set; I have been eyeing it for quite a while now. I'm glad I did. I can't wear the necklace at work, as it gets tangled in my lanyard, but I have been wearing the bracelet every day. It's great that it goes with everything. I need all the help I can get getting ready for work at O'dark thirty, and a go-to like this simplifies my morning.

I’m still waiting for the order I placed in Dec. 2022 that I did to get for my wife! I am very frustrated with the possibility of never receiving the jewelry I ordered for my wife. I’ve done numerous orders and had no problems, but now I receive coupons or discounts to buy more from Stauer and still haven’t received my initial order! Not very good customer service when you never hear from them so I guess it’s time to just buy from brick and mortar jewelry stores!

Haven't started to use it yet. That is my assignment for this morning. I look forward to putting on my new watch and using it. I loved the greatly reduced price. I'll need to read the instructions carefully first, though.

I have purchased 2 watches and 3 rings from Stauer but the ring I purchased just over a year ago broke. I am retired and the ring was never stressed in any way. I called Stauer and asked if they could at least fix it and they would not stand behind their product. I would have to send it back to them at a 29 dollar fee and then also pay to get it fixed the amount the ring cost. I figured they should stand behind their product because I feel a ring should last for more than barely over a year.

I have ordered several times from Stauer and been satisfied with the merchandise. I am, howerver, not thrilled with shipping costs. I especially enjpy the cashmere scarf and the blue sapphire bracelet. I have not yet had a chance to wear the red necklace or the gorgeous bling one either. I do not order earrings as my ears are not pierced.

The first order was a Tennis Bracelet for my daughter, and my granddaughter got excited when mom tried it on so I called and ordered her one. Gave it to her on Sunday and mom said she had to wear it to school on Monday (High School Freshman). The man who took my order was very helpful. Even though we were on the phone I could tell he had a big smile.

I ordered the knife through the Ducks Unlimited offer. I love the knife, the young lady that handled my order was great. If anyone is thinking of getting one, go for it. They are well made, a nice feel and weight to them.

The men's bracelet is a little small, I can't get it closed, otherwise all of my purchases have been excellent. The order and delivery time is superb. The person who answers the phone and takes your orders are well trained and extremely helpful.

Pleased with quality. Delivery was swift. I will make future purchases. Excellent service. I am planning to buy some watches and more knives for my collection to pass on to my family. The jewelry in the catalog looks like it is high quality for the price also.

I ordered ONE thing out of Elks Magazine a while back. I have placed a few since, and have been really happy with everything I've ordered. I am hooked on your products, prices and Customer Service. Thank you!! I look forward to more purchases in the future.

I bought a "DOWN UNDER bowie knife" from Stauer.com, the product they sent me was made in Pakistan instead of Taiwan, not made by "Down Under" company. The box of their product clearly prints "Stands Alone Chipaway Cutlery", not "Down Under" branded knife. On the product listing page from Stauer.com, the description was nearly identical to "Down Under" official website, therefore, I believe Stauer.com had every intention of selling this knife as a "Down Under" product, even though they know very well their product is counterfeit.

Sasha ** is my rep and she is very helpful, very knowledgeable. I’ve been shopping with Stauer for about 11 or 12 years. Customer service is excellent. I’m very happy with my jewelry and all the unique bags that I have purchased. Thank you for the service.

When received, the item was much larger than the catalogue picture, and looked more like a knuckle duster than a ring. We returned it by post on 12/12, but Stauer claim it did not arrive until 12/27, which even allowing for Christmas post and USPS general crap service, does not really compute. It will take another 14 days for them to process the return of our money. This is not the 10-day service mentioned in the catalogue. Your service sucks and we will never use you again.

I placed a large order on 11/15 for Christmas gifts. After being delayed for 4 weeks, due to the claimed reason that not every single item in the order was in stock yet. By the time Stauer finally processed my credit card, a month after the order was placed, the card was no longer valid due to fraudulent activity being detected. Thanks for sending the email that my order would be canceled in 48 hours, I found it 3 days later. I gave you 4 weeks, and I got 48 hours and not a single phone call. No reason to try to reinstate the order now, since the apparently necessary 6-week lead time would place Christmas in February this year. By the way, the phone service rep tried to sneak an extra $50 on another order by claiming that a coupon that I was sent by Stauer wasn't valid. And, oh yes, I noticed that you delete unfavorable product reviews. Very trustworthy. Yes, I'm not expecting you to post this one...

Ordered 5 items, 2 out of 5 are in stock. Website does not tell you that at time of order. Like most do, so you could order something else... they wait 4 days to send you an email that all your order is held for 2 to 4 weeks till the others are in stock which you have paid extra $$$ to get them in 2 or 3 days for that special occasion. Like your rep said to me, "We've been doing that for 20 years." Definition of insanity. Makes no sense. I hope this doesn't fall on deaf ears, but for 20 years? I guess no one cares to change it. That is the best way for you to do business???

Watches were received Dec. 14 as the tracking had indicated on the 13th. Not crazy about leather straps (difficult to put on). I purchased a Twist-O-Flex (Speidel) band yesterday. I plan to get another one for the "gift watch." (Cost about $24.ea.).

My wife likes certain types of jewelry. We are of Scottish bloodlines and have lots of Scottish and Celtic items. Now living in Arizona she likes native style so silver and Sedona Turquoise earrings make a great Christmas gift. I will continue to shop the catalog first before any in town shopping.

I have been looking for these pieces for over a year. Now I have these for her 70th Birthday. Dec. 23 2022. I will purchase the Bracelet for our 41st Anniversary March 5th 2023. I am looking for a Mens watch for my 74th Birthday March 24th 2023. All of the Items are High Quality, even my new Walking Stick.

Top quality merchandise I bought for a friend's gift, when I received it I just simply had to go buy one for myself as well. Now whenever I need to buy anything like the products they sell, I look at their catalog first. Their sales agents are also so perfectly helpful without pressure.

I ordered a beautiful ring and a Crocodile Pocketbook and wallet set for my wife for our anniversary and Christmas. She loves them. I always find nice gifts for her as well as myself and will continue to shop here.

You couldn't pay me to buy from this website again. Not sure if the product is good or not as almost a month later I still don't have it even though it was "in warehouse" when I ordered and that was the status when it posted shortly thereafter. I have called and the lady had no clue what was happening either. Couldn't tell me if it was in the warehouse or not...and then said it probably is. Regardless, I don't have it yet and I will never order from them again. At this point I don't even know if I want the watch anymore. Total joke.