AT&T Internet

I have the AT&T bundle with internet and Direct TV. The package was their minimum speed and channel selection offer. The internet does drop out especially when playing games. The TV is OK. When the weather is bad, the satellite coverage does drop out as expected, but occasionally the provided modem/router does require a reset. I have been considering getting a better router to improve the speed on my desktop. My iPad internet seems to be faster. When I had Spectrum, their base speed was better, but after a year their monthly rate skyrocketed.

AT&T‘s fiber internet provides excellent and reliable speed (as long as your neighbor doesn’t accidentally mow over the fiber line before it’s buried, lol). Their service has not been affected by any kind of weather (storms, wind, rain, cold temperatures, etc.). We have several children that have been attending school remotely and have not overloaded the service yet. Another benefit of having AT&T internet is complimentary HBO Max—a fantastic perk that really adds value and entertainment to the mix.

AT&T Internet, for the most part, is quite reliable and rarely gives any problems with connectivity or billing. They don't put pressure on subscribers or run ad blitzes. On the rare occasions when problems have occurred the repair techs were on site in a reasonable amount of time. AT&T's traditional land line phone service is also very dependable. I'll stay connected as long as the service is still offered.

I chose AT&T as an alternative to Cox Cable because I was not happy with the quality of my wifi reception for the price. This is the first time I've used AT&T and I really like them. The upload and download speeds are as promised. That was the main thing. I get way better service for $30 less! And their customer service so far has been excellent. But I haven't needed them much because I have no complaints!

I am satisfied with my Internet Provider as far as speed, accessibility. In order to keep it at the price, I am required to pay an additional fee for cable services. If I don't do the cable portion, it would cost me upwards of $75.00 per month. My current total is $62.00 and climbing. I started at $45.00.

I was straight up LIED to by a representative about what the cost of my internet was going to be. I was told for in my area I can receive 100 internet for $35/mo or 300 internet for $45/mo. She said if I got the 300 then my install and equipment fees will be waived. I got my first bill and it had equipment fees on there. When I called AT&T about it they said there was nothing they could do. Then I ask to move my service down to the 100 internet and they said that's no longer available. At&t is a horrible company filled with con artist, I will never use them again not even for a phone plan. And I will advocate to anyone who ask me, do not use them. If I could give negative stars I would.

I had AT&T until they knocked on my door with the no-soliciting sign. I was in the shower. They knocked, kept knocking, started banging on it, and kept doing this for 20 minutes. I answered the door and had to tell this guy no 5 times because he wouldn't shut up about trying to sell me some **. Rudest company ever. I was already paying for your product, I had it noted explicitly in my account not to knock on my door. You know how to be the most trash company you can be. Congrats.

I am currently now a former client of AT&T. I was with the company for 15 years with a cellular phone service. I was also a DirecTV and internet customer a few times at different times. I am no longer with AT&T due to your poor customer service, negligent management, and high service rates that don’t equal a value of service and product usage. While I had DirecTV we had 4 outages and poor internet connection. Because I already had AT&T cellular services, I thought I would keep everything streamlined and within the same company. Wow what a big mistake that was!!! I had informed a rep from AT&T that I was moving and needed to suspend the service due to a natural disaster.

I installed their digital phone service and internet 5 days ago. Today nothing worked. Being hearing impaired I counted on the land line for my captioned phone. I called once. I was sent to overseas customer service from a cell phone that I have as a rider on my daughter’s account. On speaker phone even my husband could not understand. Hung up and called back and said I want a tech in USA. Once again thrown back to overseas. Hung up again and called a third time. This time, AGAIN overseas and when she went to transfer the call to US I was disconnected. By the fourth time I was raging. I had their land line for 50 years - no problem but now I have one. I disconnected my old provider for internet due to their outrageous pricing. I should have just paid it. This was after one and a half hours on the phone which is insane.

I ordered a faster internet change. The technician arrived on time (only positive). He sat in the car, took a short walk to the pole, sat in the car again. He came to me and said he had to change the meeting because there was ice on the box. I think he has an x-ray in his eyes or his eyesight because he never used a ladder to check it. I checked it and everything looks fine from this distance (no ice and no snow). I lost one day of work waiting for service. Now I have to wait for my next appointment and lose another day at work. There are always some problems with this company, it has never happened that they did something on time and without problems. Very, Very bad opinion.