AT&T Uverse

I have Comcast for tv since the building I am in has a bundle deal, which is fine. Xfinity-Comcast tv is great and the stores are super friendly. But for internet, I had to get off of the Comcast cable because of what was becoming off then on situation. I could watch the router reboot itself about every fifteen minutes. I work from home office and had to get my internet working better right away. I switched to AT&T U-Verse for my internet, and have been very happy and relieved. It is fast and always there when I need it for work.

I was using Cox earlier but I experienced a lot of fluctuation. One of my friends suggested switching to Uverse. Now after 6 months of usage I must say it has the best internet service. Also they helped me to reduce Billing from $234 to $154. Very friendly customer service too.

I, had four other services before AT&T Uverse. Cox (the worst), Daniels (pretty good but acquired by some big one) and two others; all bad, expensive, NO customer service, all services bundled with things I don't want. Finally tried AT&T Uverse. Customer service: Excellent, I get through to a human quickly fast; Equipment repair, 24/7 (almost), quick, friendly, so, so fast. A new box in hours, good, nay excellent and friendly techs. Service; near perfect, good service packages, cheap, no pressure. Cable as it should be. I always recommend to friends.

About a month I experienced bad weather and my cable equipment was struck by lightning. I was without cable/internet for few days. I tried to follow instructions that AT&T provide to restart your modem (box, whatever term for equipment). After finally realizing equipment would not work, I contacted AT&T. They ran diagnostics over phone and realized equipment was no good. They agreed to send technician out to repair. Whatever time you assigned be aware to add two-three hours to that window.

ARRRGGGHHHH!!!!!! Where do I begin. We had AT&T Uverse at over $180/month. After being approached by a local AT&T representative (Manager) to switch plans to AT&T Internet and AT&T TV Now at a greatly reduced cost of $100/month. After 3 billing cycles and actually paying more than twice as represented, we were told "we didn't mean to lie, we had a quota to make!"

I switched from Sprint to AT&T because their service is supposed to be really good or so they promote. I live in FL and they are relatively new to my area and so they had lots of promotions and perks to switching. That being said I get no data service at home, calls are fine, but the problem is that I signed up for their home internet fiber 300 which was supposed to be really good as well, but turns out to be the worst internet service I’ve ever had. So now at home I get no data and no wifi on my wireless devices including my phones. To top it off part of the promotions were never seen through such as switching gift cards, and the representative that came to my house with all this offers and great service promotions will not return calls. Their customer service doesn’t help, because they say it’s not in their system, and won't even allow for filling a complain or talking to the manager of this representative who reached out to me to sell me this terrible service.

When my husband called to set up service they insured him we could get speed of 100. We stream through Roku, Xbox and computer games. The $100 installation fee would be broken up into three payments reflecting on our first three bills. They immediately took the $100 out of the account for the installation. Although that's not what they told us they were going to do that was fine. They had also told us they could have a technician out on Monday. On Monday we were informed the soonest the technician could come point was Thursday. Although we weren't happy about that we accepted and scheduled. On Thursday when the technician came out he told us the highest speed we could get was 25 which would not be sufficient for what we needed. They completely lied to us.

First, let me say I have been an ATT customer for 20 years. My cell service is ATT, my home TV is Uverse. I found myself in need of internet service at my new office. I decided to use ATT. I made an install appointment which was over a week later. The appointment came and went with no one showing up. I called the next day and was told that the tech left me a message (I never received any) and that since I didn't answer when he called my appointment was canceled. He apparently never bothered to drive by as we are a business that is always open and someone is always there. "No problem" said the terrible support rep, "we'll just reschedule you for another week later." I asked if I could speak to someone about expediting the appointment. No, but I could go to the terrible myATT app and look there for a different date.

I have had ATT internet for almost 2 years because I got stuck in the 2 year contract in October 2017. Which all by itself is crazy. I mean you wouldn't sign a 2 year contract with any other service you receive. Can you imagine going to a mechanic and before he does any work you have to sign a 2 year contract to use his services? If I like the service then I keep coming back not because you all but force me to come back. Anyway my internet speeds slowed down to the old fashioned dial up speed after 22g which is simply outrageous when you're paying almost $100 a month.

I had AT&T home phone plus internet service. When I moved out I cancelled both services. Eventually I found that they had cancelled the phone service but were still billing me for the internet service. So I called them to resolve the billing error. I spent one hour on the phone talking to three different people before I finally reached someone capable of fixing the billing error. I was to receive a small refund. The refund came in the form of a prepaid Mastercard. This method of refund is an improper consumer practice, because the consumer typically ends up leaving a small balance of unspent funds on the card.