AT&T Internet Reviews

Don't expect loyalty from AT&T. I was a customer collectively for 25-26 years. Even went for about 2 months without service yet continued to pay my bill. Many in our neighborhood chose another provider during that time. Not me, I was loyal to AT&T. I later received a letter advising my existing internet was being discontinued and to upgrade I needed to call and order equipment. I opted not to go with the upgrade. My internet service ended the end of April 2026. Now, I get a bill for "Internet services" for the month of May. I called them to get this removed because they had discontinued my service.

AT&T is THE WORST internet provider service out there by far! Outages lasting a week, lack of prorated cancellations, and frustrating customer interaction in their Hallmark! An entire week without internet is just totally unacceptable! We have had an outage since 5/17/26, a whole week having an outage so far without resolution, and not even a restoration date in sight! That is simply UNACCEPTABLE! They keep guaranteeing a restoration day only to continue pushing it day by day! I hope everyone who reads this thinks twice about getting their services!

Had a representative come to my house and offer AT&T fiber at a price of $40 per month locked in for life. I scheduled the activation for a Monday afternoon. Got an email later stating my activation would be on a Tuesday morning when no one would be home. When I called to get the installation time changed back to what I originally had, they told me my monthly rate would be $90 per month. So I cancelled my order and wondering if I’m going to have to fight for my deposit back also.

Crappy internet all the time. Then they change your plan. More money with more junk. Internet that's slower than a turtle.

I cancelled my phone line, bill was paid up and was told I only owed remaining fee for phone. Now they are saying I owe a past bill for phone cause it was still in service. I cannot get into my account. They locked me out of it. I asked them to go back and listen to recording when I cancelled the line and was told I only owed payoff for phone and they refused to do so. And to top it off they say the open line they have is not even my number. Now they gonna ruin my credit because I refuse to pay for a line that’s not mine. I only owed payoff of phone which is like 199.00 or 177.00, I can’t remember exactly and I told them I would pay that but not a bill that’s not mine. They told me to pay and ungodly amount or they would send it to credit union. Thanks ATT for ruining my credit!!!!

AT&T air. I literally shudder when I say or think of this name. I used it for about a year and it was the most inconsistent service of Internet I have ever had. I lived during the dial up era of Internet and even that was more reliable. About a month ago, the service simply became sporadic. I'd have Internet for maybe ten minutes before it cuts out, then comes back. I can only use the Internet with decent connection speed late at night, around midnight to maybe four or five AM. Then, it goes back to horrible connection consistency. So, I'm thinking about going back to spectrum. Like, att can't even do anything about the horrible quality of Internet and I've had about enough of this internet air. On top of that, they increased the price so, I think it's a wrap for me with this service. I know some people say it's okay but, I do not recommend getting this Internet service if you live in Lomita, CA.

AT&T has been down for 8 days now, except for a few hours when it came back and went off again. Customer service is HORRIBLE! They have everything setup to go through automation and when you finally do get through all the hoops to talk to a real person they are clearly not based in the USA. They have very little info and just send you back to the app for updates. The app itself is terrible and doesn't give you any real info except that they are working on the issue. I really can't say enough how bad this experience with AT&T has been. We are on fiber and mobile and I wouldn't recommend it to anyone.

Been with them one month. Paid bill before due date at a set price for 12 months. Second bill just in, over 15$ increase - no help from customer service. Bill still higher than first bill after help. I’m not pay ANYTHING OVER MY FIRST PAYMENT. IF NOT RESOLVED I'M CANCELING AFTER THIS BILL CYCLE!

If I could I would give a zero. Frequently goes offline. I have not had this issue with other service provider. Lame. Due to this issues the monthly bill should be less.

Billing was not explained fully or accurately by AT&T agent/salesperson. First bill claimed my account was overdue, yet no prior notice of upcoming bill was given. The billing amount was about $100.00 more than what was represented by the agent. Went to the AT&T "Store" which is actually owned by a different business entity (But they wear AT&T shirts). It is worse than trying to deal with Charter Communications/Spectrum. So don't bother switching. (Better to deal with the Devil you already know....)