Follow us:
Take a quiz, get matched with an Accredited Partner!

AT&T Uverse

AT&T Uverse
Overall Satisfaction Rating 2.75/5
  • 5 stars
    267
  • 4 stars
    288
  • 3 stars
    316
  • 2 stars
    185
  • 1 stars
    288
Based on 1,344 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Take a Quiz

Get matched with an Accredited Partner

    This company is not yet accredited. See reviews below to learn more or submit your own review.

    Take a Quiz

    Get matched with an Accredited Partner

      Get trending consumer news and recalls

        Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

        Are you this business?

        AT&T Uverse Reviews

        Sort: Recent
        Filter by: Any

        A link has directed you to this review. Its location on this page may change next time you visit.

        Page 1 Reviews 1 - 10
        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: March 8, 2020

        I have been a subscriber for the AT&T 50 mbps internet and family package Uverse Tv. The service from ATT was mediocre to say the least with regular internet issues. Earlier there were no competition but I would definitely recommend Spectrum or other competitions products to Att uverse, they are cheaper and much more reliable. The service is also equally bad. My connection was discontinued whereas I had specifically asked it to be removed after a week's time so I can get the other product/service installed. Stay away from ATT and look for better options.

        6 people found this review helpful
        Rated with 2 stars
        profile pic of the author
        Verified Reviewer
        Original review: March 6, 2020

        I had U-verse for my internet and TV. I called to cancel it yesterday 3/5/20 because the internet was performing badly. I had already paid the month of March so I was expecting a refund for the portion of the month that I am not going to use; however, they told me that there is not going to be any refund because even when I called at the beginning of the month, THEY won't execute my cancellation request until the end of March. IN MY BOOK THAT IS SIMPLY STEALING FROM PEOPLE.

        8 people found this review helpful

        Not sure how to choose?

        Get expert buying tips about Internet Service Providers delivered to your inbox.

          Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

          We value your privacy. Unsubscribe easily.
          Are you this business?
          Rated with 1 star
          Verified Reviewer
          Original review: March 6, 2020

          I have had Uverse for two years now. Never works at the advertised internet speed. Cannot stream movies. Channels freeze up. Help center does not understand English. When we called to complain, they recommended DirecTV which is slower internet and the same company. Cost is outrageous for the service provided and goes up exponentially on an annual basis. Switching to Cox Cable.

          6 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: March 5, 2020

          We all know when you start new services they offer 12-month promotional and then they jack up your prices. I specifically told them when I signed I did not want to promotional price I wanted a regular price so I knew what I was getting. Of course they brought me in at a promotional price and then 12 months later my build jacks up $60 a month. I called to complain what did I get for my troubles? A discounted cable service with less channels to get a lower price and was told I was only losing a few channels that I wasn't interested in and then I'd get to keep the ones I wanted.

          Did that happen? Oh heck no, were they going to fix it for me? Sure for an increased monthly premium and to give me a larger package I could get my one station that I told them I did not want to lose back. I'm so tired of the cable system and they're rip-offs. I'm going to Dish and it won't be DirecTV that is run by AT&t. Not to mention what they're doing to their workers and causing them to train their own replacements for lower cost overseas workers. Guess I'll have to get rid of my cell phone services as well.

          Read full review
          8 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 29, 2020

          Not only was signing up for AT&T service a long and stressful process now my WiFi is slower than molasses. Mind you I have used 8 out of 1000 GB. In addition, I am upset with how slow my internet is and it is impossible to get help and cannot figure out how to leave a review or get help on their site. Extremely unhappy with both their service and customer service and am currently searching other companies!

          8 people found this review helpful
          How do I know I can trust these reviews about AT&T?
          • 2,241,352 reviews on ConsumerAffairs are verified.
          • We require contact information to ensure our reviewers are real.
          • We use intelligent software that helps us maintain the integrity of reviews.
          • Our moderators read all reviews to verify quality and helpfulness.

          For more information about reviews on ConsumerAffairs.com please visit our FAQ.

          Rated with 1 star
          profile pic of the author
          Verified Reviewer Verified Buyer
          Original review: Feb. 27, 2020

          AT&T U-verse is far and away the WORST cable complaint I’ve ever dealt with. I live in a development where ATT has a monopoly on cable/internet and you don’t have the option to use a different service. From the moment we got stuck using this service we’ve had nothing but problems. There seems to always be service outages. We’re constantly having to reset our boxes because of service issues. After 9pm every night, our WiFi seems to slow down and we have trouble using any of our streaming services.

          Time after time we’ve called to complain about these issues and have never had any resolution. Our bill is over $220 every month and with every issue we’ve had, we’re stuck because we can’t switch providers. We’re finally sick of this and have rallied over 100 of our neighbors in this development and are demanding that our leasing office switch providers or risk lots of bad reviews for renting their properties. Not once has ATT made any effort to make any of us feel like we matter or that they’re sorry and want to try to make things better. Here’s hoping ATT slowly goes out of business because they clearly don’t care about their customers.

          Read full review
          13 people found this review helpful
          Rated with 1 star
          profile pic of the author
          Verified Reviewer
          Original review: Feb. 25, 2020

          AT&T has been my service provider for over 20 years. (phone, internet, and cable TV) Every year they raise their price and tell you how great they are but they are only just ok. We have a lot of router problems and their internet service is slow and unreliable. Streaming services are a much better option for a lot less money. When you call to talk with them they tell you you are getting a special price package for a year and then change your price a few months later. They are dishonest and very difficult to work with. SHOP AROUND. There are much better options. I'm shopping and plan to leave them ASAP. CUT THE CABLE.

          6 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 22, 2020

          Regrettably, I have been a customer of AT&T Uverse for eight years, and I have never been late on a payment, much less missed one. The technology has been spotty and unreliable throughout that time. We are always having to reset our router and/or set top boxes because the signal will drop randomly, but we have lived with it.

          The last straw happened about a month ago when I had to schedule a service visit. They told me on the phone when I was scheduling the appointment that there could be a $99.00 charge if the repair was deemed outside of AT&T's responsibility, but they prefaced that statement saying that the technician would tell me if there would be a charge BEFORE any work was performed so I could choose not to have it done. I specifically repeated that to the agent to make sure I understood, and they confirmed my understanding.

          The technician arrived and I explained the problem. He said he needed to take a look at it (it was on the outside of the house), so I showed him where it was and let him investigate. I was in the middle of doing some work, so I told him to come get me when he determined what needed to be done, and I went back inside. About 20 minutes later, he knocks on the door and tells me the repair was completed. He never mentioned that there would be a charge for it until AFTER he had completed the work.

          I was charged a little more than $108 for it, and I called customer service to explain that I was never informed there would be a charge and given the opportunity to decline the repair prior to the work being performed as I was told would be the case. The agent put me on hold to talk to someone, and then came back and said the charge was deemed valid and would not be reversed. I again explained what I was told would happen did not happen, and if it had, I would not have opted for the repair. This didn't matter. There was absolutely no consideration of the fact that I've been a trouble free customer for 8 years even though they charge too much, especially for unreliable service. I will never do business with this company again in any form. I am changing my service at the end of the month. Think twice before you decide to give this Goliath your money.

          Read full review
          10 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 19, 2020

          I will like to let anyone who cares not sign up with any At&t service. The company adds a lot of products to your services and each month, one product expires and you get a higher bill which you must pay. It doesn't matter if you speak to the loyalty department. They will appease you at the moment offering you discounts and the next, the bill goes up. As soon as you call which takes an average of 60 minutes to resolve, they will finally inform you they have no promotions going on, and advice you call at a certain date. The date comes and it is the same story or a different one. They will actually sell you a new product which will further put you to debt. I have had enough heartache from them and the best thing is to cut ties with them if you wish to leave a longer life.

          12 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 16, 2020

          I have been an AT&T customer for many years, recently I signed up with them to start internet and cable service for my new home. 1 year later to the day they jacked my monthly bill up $70.00 more, total $180.00/month, without notice. The day I received the bill I switched to Spectrum at a much lower rate. However I just received a $0.37 credit in the form of an AT&T credit card that I never authorized and it charges $3.00 to use it. I called AT&T to tell them this is an unacceptable money grab but the folks that answer the phone have no ability to correct the refund direction, I want it to go back to my original credit card. This company has now sunk to the lowest standard I've ever seen...total SCAM Artists!! Ms M's View

          11 people found this review helpful

          Take a Quiz

          Get matched with an Accredited Partner

            Loading more reviews...

            AT&T expert review by ConsumerAffairs

            AT&T Uverse Internet service is provided by AT&T, one of the oldest utility companies in the United States. With over 10,000 patents and nationwide coverage, AT&T offers various Internet, telephone and satellite options to customers all over the country.

            • Online orders: Customers can order services directly from the AT&T Uverse website. Available options are based on zip code and street address.

            • 24/7 support: Uverse technical support is available 24 hours a day via telephone, and live chat is available via the AT&T website.

            • Reliability: Users get a dedicated line with steady services and little variability in speed, even during the busy evening hours.

            • Easy switch: Moving from another company to AT&T is simple and quick as the company offers coverage to the majority of U.S. addresses.

            • On the go mobile viewing: Subscribers can download the Uverse app to view live or recorded TV straight from their mobile devices.

            • Best for: Those who need a reliable connection for news, information and homework help.

            by ConsumerAffairs Research Team

            The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

            AT&T Uverse Company Information

            Company Name:
            AT&T
            Year Founded:
            1983
            Address:
            208 S. Akard St.
            City:
            Dallas
            State/Province:
            TX
            Postal Code:
            75202
            Country:
            United States
            Phone:
            (800) 288-2020
            Website:
            www.att.com

            Make the best choice, every time

            Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

            Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

            Thank you

            Keep an eye on your inbox, the latest consumer news is on its way!