AT&T Internet

All internets say that they have the fastest internet but it's not true. Sometimes it freezes up and it interrupts your day. It's like driving on the freeway. When it get crowded the traffic slows everybody down. Same thing goes for the internet. It's all about the Benjamins. When the satellite shuts down the world is at a stand still. But this is the turn of the century.

I know "outsourcing" is a savings for most credit cards or other businesses but if you are providing a local (in-state) service it makes no sense to have to speak to a person about a problem and that service representative can barely speak English much less annunciate in clear English which is NOT a problem solver to the customer. They don't know your area much less anyplace in the U.S.

I enjoy ATT internet. It is reliable and I love the my smart home app. I love that you can test the connection in every room with your camera. It’s so innovative. ATT is reasonable compared to other providers. I love that I did not need a technician to connect my services. Other companies like to charge an extra fee. The only thing is you have to rent the router. The price for services is reasonable and my bill is always the same. I love that once the promotion is over you can call and renegotiate. ATT connection is reliable. No worries here.

I've had AT&T over two years now. I only use their internet but have been quite happy. I've never had to call so I can't speak to their customer service, however, I've had minimal outages and our bandwidth is enough to support 8 wi-fi devices at the same time, all streaming some type of video. I wish the price was better but my only other option in my area is Spectrum.

I was an Earthlink customer for many years until they could no longer provide fast and reliable internet service. So, I switched over to AT&T Broadband. In 2016, I began to experience problems with connectivity, and after much troubleshooting, AT&T decided to upgrade my service to Fiber Optic; free of charge. Now, I have blazing fast internet speed; north of 350Mbps, and excellent reliability. I couldn't be more happy and satisfied!

This is a very concise and well done internet experience! The other internets were expensive and failed miserably all the time! I have never had a failure or problem with this internet experience and I am very pleased with the service.

AT&T refuses to lay fiber in the certain areas of Dekalb County Georgia area, however, a new senior building was just built literally across the street from our subdivision which offers AT&T fiber. Several areas have been upgraded with AT&T fiber optics (internet) except for predominately ** areas. They do offer their cellular and television, but refuse to upgrade areas with fiber that would offer others a choice in reference to internet and also allow other areas an opportunity to take advantage of the special rate plans that they offer. I guess they think that all ** want to do is watch television and talk on the phone. We have been asking for AT&T for over 10 years. I am so sick of these companies taking advantage of ** people. We must stop spending our monies with these companies.

Merritt Island, FL. On the night of December 29th, 2021, my internet and U-verse tv went out. The next morning after attempting to reset it with no luck I called AT&T. Their rep told me it would be back on in a couple of hours. Well, today (Jan 5th, 2022) makes it an entire WEEK! Nothing. No internet or U-verse tv! I called a few times a day, every day, and they just tell you lies to get you off the phone. I have rebooted and reset the system many many many times, nothing. They all gave repair times of a couple more hours to 24 hours continuously. More lies. Yesterday I finally cancelled the U-verse as all of this finally pushed me to go to Roku Ultra which several friends and family already have. If I do not have internet by the end of today, I am leaving AT&T. I've had U-Verse since 2011 and internet/cell with them for longer. Sad to say it but to heck with them and their lies!

I've observed all possible combinations of bandwidth throttling. 400mbit down and 1.2mbit up. Low download and high upload. When I get parity it's 70/80 range on a Gbit fiber. I can't get through a 60 minute MS Teams call with video without dropping out from "bad connectivity". This is AT&T throttling entire neighborhoods. It's not our router, firmware, CAT-5, IPV4/5/6, channel frequency, etc.. There's no other explanation for sudden, widely varying degraded internet bandwidth reports from thousands of customers. When you plug in a new router their algorithm is providing full priority upload and download. Soon, it goes back to some sort of throttling algorithm.

AT&T hounded us from the day we moved to buy pricier service packages. We didn't have the option to choose what service we were getting either. The technician who was meant to show up to activate everything left us hanging for multiple days, then said he could do it remotely. In the end, I had to contact support and figure it out myself. (We live in an apartment complex. They have a weird way of going about activation.) He took his time avoiding me for about a week. We had no service. When we had issues, he was uncertain what to do, passed my call around his office for a while (several days of ongoing issues) and ended up telling me he didn't know. That I knew more about how to fix it and how it worked than he did. I was baffled.