AT&T Internet

I waited weeks for an install date. On the date they did not show up. No call or email just no show. Called them and after about an hour I finally got to speak to a person. Very difficult to understand. Their English was not good. All they could do was apologize. Gave me another appointment for almost another week away. Said it was the best they would do. It doesn’t matter to them that I took off work to be there during their no show. They really don’t care.

I've been with AT&T for a few years on the low income program and was doing just fine until someone from the company tried selling me a phone...I told him I did not want any extra billing because I have other bills and I know what I can and can't pay...He didn't take no for an answer and continued to harass me about getting the phone saying that my charges on the phone would never change...Well, they did and it caused me to fall behind on my bill...No one would work with me to keep my service...After losing my service AT&T sent me something about paying half, which is what I ask them if I could before they disconnected me...

This review is regarding my situation but some of my neighbors have mentioned similar issues. In the last two months AT&T have had several outages that have lasted over a week or longer. When contacting customer service and technical support they give you the run around and never receive call backs from their supervisors. The speed usually gets very slow around 6 pm to 9 pm, think those are some of their peak hours. With the experience I have had with AT&T Internet, I highly recommend looking at Spectrum and EarthLink which some of my neighbors already have and give good reviews about them. I have also contacted AT&T Office of the President through The California Utility Commission. AT&T said they would have a Manager contact me but it didn’t happened.

Hey I’m not sure what is AT&T issue but every time they come out to install new lines to our neighbors they cut our line in the ground. I have a security system and I’m down for at least 2-4 days because of their reckless behavior.

Just switch to AT&T from Verizon which was the biggest mistake I've ever made. My AT&T is supposed to have unlimited data but all I get is a message saying no data. If you turn off the Wi-Fi you can't do anything. Calls are constantly dropped, half never go thru. It is just ridiculous, don't know how they get away with saying they are the best 5g when it is a GREAT BIG LIE. DO NOT EVER GET OR SWITCH TO AT&T.

Continuing and ongoing pricing issues. If I lived in an area with any other choices I would use them. They are aware of my situation but used to give discounts for the 24 years I have been with them. Now they, as AT&T have become penny pinchers and could care less about their customers.

If I could rate AT&T a 0, I would. They ruined our yard & our neighbor’s while burying cable. We got the runaround trying to get the right dept. I was told to speak to someone in Risk Management then later told their employees have to email RM to contact them. Everyone wanted to hear my story but no one could resolve the damage done to our yard. Just a transfer. Every time we call, we’re on hold for 30 minutes. Then transferred and another 30 minutes. We were told to talk to someone in risk management/damage control but it seems that department doesn’t exist because every person we talk to get all the information as the person before them, then they transfer us again. I was informed to check my claim on their claims site (mysedgwick.com). It doesn’t work. Whenever I enter the Case ID I was given I get a message, “we are unable to validate your registration based on information provided”. I also entered the ticket number and received this message, “your claim cannot be registered at this time”.

We live in a duplex and just had neighbors move in downstairs and they had ATT come out today 9/22 to install their internet. ATT had a technician here at 4pm which just so happens to be exactly when my internet was disconnected. We assumed it was just an outage in the area, but after speaking with Cox we were informed there is no outage and that ATT had to have disconnected our internet directly from the property. Cox advised the earliest they could send a technician to resolve this would be Saturday or that we could contact ATT to have them come and fix the issue. I contacted ATT who advised they cannot come out to restore our internet because it’s COX’s property, but that didn’t seem to stop their technician from touching it prior. I will now be forced to miss work tomorrow as I work from home and will have no internet for days due to their incompetence. ATT’s unwillingness to resolve this speaks volumes.

The representatives are trained to tell you what you want to hear and move on. They do not notate their accounts, they do not apply the changes to your account even if they say they did. They do not correct your information if it's incorrect. We've called them at least 20-30 times and spoke with a different rep every time. They always say there's no notation on the account. They have no clue what the previous rep said or did. They're extremely unknowledgeable. The address on my bill is wrong. Someone's else's name is on my bill. My tv bill went up $10 without notification. I was promised a $35 phone bill if I switched, ended up being $50. I was promised a $50 internet installation discount, didn't happen. It's a repetitive cycle of poor representative training. AT&T will lose customers and eventually go out of business.

So 2 days ago I called AT&T because my internet is out. First I had to deal with an automatic voice service "to fix the problem" troubleshooting. Ok that didn't work. Call back to speak with a human. An hour later I get a person, I explain the situation. She does some stuff on her end and claims my router is bad and they will send me a new one. Ok. The next day I find out a main line is down by a neighbor. Apparently a truck hit it. The neighbors didn't know what it went to so they wrapped it up and hung it on their fence.