AT&T Uverse

I was supposed to be transferred to the Customer Loyalty department for Unified Billing. I was transferred to the regular billing department, then transferred to the Sales department, then transferred to the customer loyalty department for internet, then transferred to the regular customer loyalty department, then transferred to Unified billing department, then FINALLY transferred to the customer loyalty department for Unified Billing.

I have had the option for no paper bill and automatic payments since I signed up for the service. I've gotten a paper bill every month. Called 3 months in a row, over 2 hours on the phone, just got another bill in the mail. The internet has been reliable and coverage is great over my condo, but I HATE getting a paper bill, and I do not understand why they insist on sending me one. The settings on my account are for no paper, multiple customer service representatives and supervisors have assured me I'll get no more bills, and yet I still get a paper bill. If it wasn't for the fact that Cox Internet sends me even MORE paper in multiple ads every week. I'd transfer, but my policy is that if you send me paper over and over again, I don't want your service. But I need internet for work and gaming. I cannot wait until a third option opens up.

You Are Now Part of AT&T. Thanks... I speak sarcasm so I am angry and I NEVER write reviews as a personal policy. It’s a waste of precious time. I even resent the compulsion to write this one. The short of it is that we had a wind storm and that was 4 days ago. Still no internet. 6 phone calls on our part and a couple text and a few phone calls back from them with promises lol because we got nothing. I live near Pasadena Ca. It’s not as if we live in the middle of nowhere. Boy when they want to lay cable or sell you something they canvas like mad. They had numerous people walking through the neighborhood at dinner time knocking on everyone’s door. Now it’s a ghost town. Give me a break! Also, I have nothing against folks from other places but when you call for help you get connected to robotic style people offshore who do not get paid enough to give a damn.

My husband purchase this service last week and ever since then the internet goes out every single day for about 15 minutes every hour on the hour. This service sucks. I should have stayed with Charter Spectrum because this is ridiculous and don't let it go out while you playing a game starts circling around then comes back in but all day and night it keeps going out. I repeat do not use AT&T U-verse. The service sucks. Should be free service since it has so many problems.

I was calling to cancel my DirecTV. The representative that I was finally transferred to was a young, aggressive salesperson. I was being offered all three services for $135 a month. It was all supposed to run off of my phone, with a Sim chip they would send out. I had seen some bad reviews on AT&T previously and was very skeptical. I was on the phone at least for an hour, and was being badgered most of that time. I could not find online reviews easily; all the searches were sites for selling their bundles. I finally landed on the Consumer Affairs site and could see all the terrible reviews on their customer service. I decided you get what you pay for; and what if I lost my phone? I would have no internet or TV! I agree, the customer service just trying to get someone to cancel my TV service was bad; I got transferred all around. I just don't trust them! Thank you all for your previous comments - you saved me from getting more involved with this conglomerate!

This is a unified billing account which means the all the accounts are linked - wireless, landline, Uverse, and internet. I have been on the phone for over 5 hours and transferred to 9 different customer services agents between the Att customer service, the Unified Customer service, the Loyalty Department, and Fraud Department. No one can pull the account information up, or provide accurate information regarding account, charging for a new line instead of the upgrade. This is a $400.00 monthly account with this level of inaccurate and unsupportive service. Do not sign up with ATT. It is not worth the headache.

I moved to Nashville into an apartment complex that had a group rate with AT&T Uverse so coverage through them was required. Once moved in, I called to set up an appointment to have them set up whatever came with the flat rate I paid my landlord since my apartment wasn’t tv or internet ready. On July 5th, they said the soonest appointment was the 23rd so naturally I agreed, then called back to try and reschedule. The soonest they now claimed was the 11th which was infinitely better so I let it be. The 11th came and my appointment get canceled due to “facility issues” that no one could explain. They rescheduled for 7/19 but the same thing happened again.

I contacted AT&T to start internet service. I sign a contract by phone with a representative who sold be a internet contract of 40 Mb speed for 40$ per month. Installation was schedule approx. one week after I signed the contract, which I would not define quick. When the technician came he told that he was supposed to install the 5 Mb speed (WHAT?) and that my area was not covered by the 40 Mb speed, but I could have got max. 10 Mb for 40$ per month. Since I work from home and I was urgently in need of internet I let him install it (BIG MISTAKE), but the same day I looked for a contract with another provider.

Had a terrible experience getting internet installed. Very rude and difficult customer service even around something as simple as getting both my husband's name and my name both on the service account. Every phone call about anything takes hours and is confusing as systems between their services are not integrated well. Once my contract expired, I called to see what they could do to pricing. My cost for the same service was going to increase by $75 per month.

My girlfriend and I signed up for an internet/tv combo. We were told after promotions that we would be charged $67 each month after promotions. We just received our first bill which was $104. I tried to call and understand the reasoning and the woman on the phone was rude, misinformed, and could hardly speak English. This company is complete ** and I don't recommend it to anyone. They give false advertisements only to change price. Absolutely trash. We will never be doing another service with AT&T.

We had just moved to our home and called ATT Uverse to get internet service. We were told we would have to wait 3 wks for the install. I had my son come over the intended day and waited. Installer showed up but never knocked or rang the doorbell. I called the installer 6 times no answer. I was on the phone with ATT for 5 hours and a manager assured me that there would be someone at our house for install that day. No one showed and after being placed on hold for an hour was told that there was an “issue” with our outside equipment and an engineer would contact me. Terrible service! I told them I guess they don’t want new clients. They do nothing to accommodate their customers and everything to frustrate.

My name is Orlando ** and my wife's is Isis ** who is the owner of the account **. Following the advice of Mr. ** ** we switched our services to Directv under the premises that it was going to be faster and cheaper. What a scam... this system is full of crap and for three months we suffered using it. On May 7 we decided to drop it and go back to AT&T Uverse and after being postponed the installation of this service until today Sept 30 Sunday that we were promised to have an installer here from 9 to 11. At 12 pm we called your representative and he told us that the order has not been placed...

Anyone having problems with AT&T can contact the Federal Trade Commission at 877-382-4357, the Federal Communication Commission at 888-225-5322 and/or the Better Business Bureau at 703-276-0100. My mother worked for and retired from AT&T after 30 years service. They have had AT&T service for 63 years. My 84-year-old father lost his phone and instead of suspending service they disconnected his service and gave his number away they had since 1972. Family, friends, businesses, etc numbers all lost and they have no way of communicating. Shame on AT&T. I have a call into them but doubt it will change anything! My mother has passed away so there is no longer personal or business relationship with this company. Please read complaints before getting entangled with them.

After spending 5 hours - no exaggeration - on the phone with various AT&T agents I was able to access my account online to determine what kind of internet service I had. No one could tell me what kind of service I had until they could verify my account - and that took hours and hours. I then made an appointment for fiber optic. The appointment was from 11-1pm. No show. I took a vacation day. I asked if there was any way to contact the service truck and of course there was not. And of course there was no one else to talk to.

I lived in the same house for over 15 years and had AT&T internet for most of those years paying faithfully with automatic withdrawal. I decided to move closer to my work and had someone rent my house. I just wanted to transfer the service to his name so he could use the box I had and was already set. I filled out the online form, got a 4 digit code and he signed the transfer agreement online. I originally called. Somehow the transfer was cancelled, even though we were told the transfer would take effect in two weeks, so instead they just left the service on until they decided to disconnect it. I found out months later the service was cancelled.

I have been with AT&T since 2009 with Cell service, Internet and DirecTV off and on. First I had DirecTV and was told that I was in a 1 year contract and when I was moving my apartments they said it was a 2 year. I moved into an apartment that the balcony is facing north and therefore unable to get satellite. I called service and go the quote of $115.00 after all is said and done for both internet and TV so I got Uverse since it was the price I was currently paying with DirecTV and internet. It has been one of the worse experiences with AT&T yet. They first did not come out and install the TV. They said that they had a mass recall on their boxes (which was not on the web anywhere).

I contacted AT&T to try to get internet and tv on September 14th. I was informed at that time that I owed a balance and had to pay the balance before I received service. I told the representative that I would contact them on the 19th and pay the balance. In between that time I received an email notice that my credit had gone down. I check my credit and I saw that it went down 26pts due to AT&T credit check. I contacted AT&T on today and I had planned and they said that they had to run my credit again (which will cause it to go down another 26pts??). I was livid; only to be told that for some reason the system won't allow them to accept an online payment that I had to go into the store and pay cash.

At first I was excited that AT&T put fiber optic down our subdivision road. We signed up for service. Then we experienced the most unprofessional installation attempts any homeowner can imagine. The original crew put the fiber junction boxes on the wrong side of everyone’s house down Sedgewick Drive. They then came out and started trying to trench through the middle of 3 sides of the house. Their excuse: “It’s too expensive to go back and fix their original mistake “.

My DSL has been down for 3 weeks. Last Tuesday I had an appointment between 8-noon, and no one showed or called. After 2:30 that same day, I reached a live human, and he said it showed my appt. canceled but gave no reason. He set up another appt. 10 days in the future, which I blew a gasket over. So, I got an appt. 7 days out... wow. Then the tech was set between 8 - noon, didn't get there till 4:30 pm. Couldn't fix it, didn't know what was wrong. At 7:30 he left and said the CO (Central Office) had to change some settings - he had connected me to a new pair.

To start, I had AT&T DirecTV - which I was unknowingly in a two year contract that we then moved and I literally couldn't keep it. So the first month was rough because I was promised a deal that I would get my early termination fee back because I was still with AT&T. This was a 3 month process filled with me being told several different things. After this was FINALLY over, we go to move again when our contract is up. All went smoothly, we did the easy return with UPS and it seemed like we were done. Some 2 months later, fast-forwarding to now, we get a bill for $498 for "missing" equipment stating that we will be automatically charged on the 16th with the credit card on file. Not only did we get automatically charged several days early (September 3rd, only a few days after receiving said bill), but it will now take 2-3 weeks to get it back. I consider this fraud and stealing essentially.

They do not care if you miss work repeatedly. All at tech support have the same first name mainly Mark. No last name or extension. They are global and say there are many agents so you stay on the phone two hours at a time. I have all my phone calls recorded and then they tell me that I can't get service at my home today after I leave work because I was told on two appointments that they were coming to install my internet today and then I called to see where the tech was and oh they dropped the order because you can't get internet service at your location when it was less than 150 feet next door and not even that in front at my son's home that runs off the cable in front of my home.

They offered a promotion to buy 1 iPhone 8 and get one free if you sign up for Uverse TV. After I signed up for 1 Year contract with Uverse, they would not honor the promotion on 2 lines. I had one line fully paid for an unlocked. When I asked to cancel the line that was unlocked, they would not let me cancel the line. I then just wanted out of this situation so I paid in full for 2 phones plus one was already paid for in full. After I paid for the phones, they let me cancel the lines, so I have no service, but they kept the phones locked. To this date, they would not unlock the phones and would not let me carry over to another provider. They would not address the situation. Furthermore, I am still stuck with a 1 year Uverse contract that they also won't let me cancel. I am pretty sure this is all illegal. What recourse do I have?

I've had AT&T's wireless internet in my home for over six years, and it finally is working up to expectations. For years, I would have intermittent connectivity issues where we'd lose our internet connection and the router would take 3-5 minutes to reboot. This made for a terrible experience as I was trying to conduct business from my home. I called Support several times per year and received a variety of answers, from moving nearby electrical components to being told I had too many devices connected to the wifi. Many times it required sending a technician out. Sometimes the internet worked okay for a little while after a technician's visit, but the connectivity issues would always return. I had five technicians out in the past year, and each one attempted a different fix. Finally, the last guy realized the port was bad and swapped it out. The internet has worked flawlessly in the two months since then, just as I had always hoped it would!

We switched to AT&T Uverse because of their promises of faster this and that. I have had it for less than 3 months and we've had 2 equipment changes and it still is not working properly. DO NOT USE AT&T UVERSE! Also, my bill is just going up and up each month. AT&T UVERSE is the biggest scam going. DO NOT GET IT. I tried to give them no stars, but you have to give it at least one. :/

After nearly 3 years of HORRIBLE service and paying $135 per MONTH for 5MBPS down/up (or less, and many times 1mbps), and two technicians later, the final conclusion from the second tech was that we need to run on 5GHz in lieu of the standard 2.5GHz. Although the speed increase significantly, none of our machinery (printers, scanners, fax) would run. The technicians decided to tell us about a data package ATT had been running through u-verse for a few years - fiber optics - which promised a speed of 100MBPS down and I believe 50MBPS up for ONLY $40 per month. The technician was very HUSH about it, and told us to keep the two accounts under wraps until their work had concluded. VERY SNEAKY internal workings.

After suddenly not being able to connect to the Internet, we called AT&T Customer Service, and our call was routed to India. The technician attempted to be helpful, but after an hour on the phone spent troubleshooting, he determined that we needed a new modem. This was on a Thursday. We were told that a new modem would be sent but would not arrive until the following Tuesday. This was not acceptable because our business relies on us being online on a daily basis.

Every single month I have to call customer service for service interruption since there are always issues on their end. Spend hours being transferred from department to department and always answering the identification answers prior to explaining again what my main issue is. Most of the time, they just end up hanging up on me. I have been calling them every other month for the last 5 years due to service interruption. Too bad my apartments have contract with them. I am seriously going to move out just to escape from dealing with AT&T. The one company I truly hate with passion.

Called AT&T for TV & Internet Services and they told me they can give me a special for internet and TV. Internet and 3 receivers for $70, sounded too good to be true. On the day of installation the tech calls me and I ask him to confirm about the services and amount before installation, the tech called me back and told me that it's going to be more than $110+tax+ fees.I go ahead and advise the tech to install the internet only. After 10 minutes a AT&T sales rep pulls up on my driveway, Timothy and he proceeds to explain to me about the billing and TV services of which I asked him about the promotion that they offered to give me and if it was true (Internet and 3 receivers for $70). He said it was true and that's what they had scheduled the installation for.

Called AT&T for TV & Internet Services and they told me they can give me a special for internet and TV. Internet and 3 receivers for $70, sounded too good to be true. On the day of installation the tech calls me and I ask him to confirm about the services and amount before installation, the tech called me back and told me that it's going to be more than $110+tax+ fees. I go ahead and advise the tech to install the internet only. After 10 minutes a AT&T sales rep pulls up on my driveway, Timothy and he proceeds to explain to me about the billing and TV services of which I asked him about the promotion that they offered to give me and if it was true (Internet and 3 receivers for $70). He said it was true and that's what they had scheduled the installation for. I told him that I had talked to the tech and only advised him to install the internet because of the amount he had quoted and said $110+.

I had been looking for an alternative to my cable which is very expensive. I had actually called AT&T to fix something on my wireless bill and was given the schpiel about Uverse. It seemed like a good deal but I told them I only really watch Cardinals baseball games and was assured they were available in my area. Comes installation day and the guy gets it all set up and I start looking for the day’s Cardinals game. I find the channel but it says I’m not subscribed to it. I call customer service and they tell me the channel is blocked out in my area. WHY DIDNT YOU KNOW THAT WHEN I ORDERED IT? I am so pissed I told them I didn’t want it and was not going pay them one cent for being lied to. Had to take it to a UPS store to ship it back after the AT&T store said they don’t take equipment back. Just don’t lie to your customers, it’s not good for business.