AT&T Internet

All internets say that they have the fastest internet but it's not true. Sometimes it freezes up and it interrupts your day. It's like driving on the freeway. When it get crowded the traffic slows everybody down. Same thing goes for the internet. It's all about the Benjamins. When the satellite shuts down the world is at a stand still. But this is the turn of the century.

I know "outsourcing" is a savings for most credit cards or other businesses but if you are providing a local (in-state) service it makes no sense to have to speak to a person about a problem and that service representative can barely speak English much less annunciate in clear English which is NOT a problem solver to the customer. They don't know your area much less anyplace in the U.S.

I enjoy ATT internet. It is reliable and I love the my smart home app. I love that you can test the connection in every room with your camera. It’s so innovative. ATT is reasonable compared to other providers. I love that I did not need a technician to connect my services. Other companies like to charge an extra fee. The only thing is you have to rent the router. The price for services is reasonable and my bill is always the same. I love that once the promotion is over you can call and renegotiate. ATT connection is reliable. No worries here.

I've had AT&T over two years now. I only use their internet but have been quite happy. I've never had to call so I can't speak to their customer service, however, I've had minimal outages and our bandwidth is enough to support 8 wi-fi devices at the same time, all streaming some type of video. I wish the price was better but my only other option in my area is Spectrum.

I was an Earthlink customer for many years until they could no longer provide fast and reliable internet service. So, I switched over to AT&T Broadband. In 2016, I began to experience problems with connectivity, and after much troubleshooting, AT&T decided to upgrade my service to Fiber Optic; free of charge. Now, I have blazing fast internet speed; north of 350Mbps, and excellent reliability. I couldn't be more happy and satisfied!

I am moving later this month and, because I like to plan things out early, I decided to order the internet modem (the device used to connect to Wi-Fi) to my *current address three weeks before my moving date. This way I would have the device ready when I move. But man, even though I clearly indicate that the delivery address is my *current address, they still sent the device to my new address! I called customer service, and was told that apparently the system was crap and did not notice that delivery address was different. I mean, why did you ask people to put in a delivery address then?? They helped cancel the order though, but told me next time I should place an order through a representative, rather than online. Apparently they don’t know that their company’s website has a big promotion going on right now encouraging people to place an order online!!

AT&T internet (I have had twice now, not by choice) is the worst in my opinion. When adding price add an additional jet pack for a reputable company. Or have back up internet. Applications are horrendous and their portals extremely lack any information, if they work at all. Dial up internet attached to a styrofoam cup has better communication.

Every time, I tried to login into my ATT account, the dreadful system does not recognize my password, even when I am already signed into my email, on the next tab, which has the same password. I called three times; three times three different people promised they would take care of the problem. I had to change my password and it seemed everything was fine, but when I tried again to sign up into my account, the site managed by incompetent people, but it never remembers my password.

Internet doesn't work and AT&T informed that the technician can come to fix the problem in 5 days, since 05/04 and they will send the technician only on 05/09, this is ridiculous and it is what they say to their "valued customer", fake commercial, they do not provide a good service and they don't care if you need the internet to work remotely. Be careful when choosing this provider, you can be very disappointed.

No ones at call center would like to resolve issue. They keep transferring you to different departments and waste your time. This is 3rd day I am trying to reach and they always send to tech support. I recently moved my service. Landlord said I can’t have any other internet service than horrible ATT so I am stuck with them. Box on wall missing in the apartment. I was told service should be already running there. Now they want to send technician and make money for the installation. I am an IT technician myself. They is no technical issue here. Only box is missing. In previous place they didn’t charge me to put that box.