AT&T Internet

AT&T Internet Reviews

Formerly named AT&T U-verse

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Overall Rating
1.8 out of 5
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About AT&T Internet

AT&T Internet offers multiple plans, including a 1 Gbps plan suited for those who have multiple devices or use HD streaming services. Prices range from $45 to $80 for the first year of service, but prices increase after the 12-month introductory period. The company's gateway acts as a modem and provides Wi-Fi coverage, although those with large homes may need optional Wi-Fi extenders for whole-house coverage. If you’re interested in AT&T’s television services, read our review of AT&T TV.

AT&T Internet Reviews

ConsumerAffairs has collected 3,805 reviews and 4,540 ratings.

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Customer ServiceStaff

Reviewed Nov. 30, 2023

I’ve had AT&T home internet service for about six years now. Recently my modem died so I proceeded to call their customer service department to order a replacement. Oops. Boy, what horrible customer service they have. This took 1.5 hours to order. Then after I received the new Router-Modem-Hotspot-Box, I called the same customer service number and almost six hours later got the Sim Card activated. Yes, it took that long. Since the agent couldn’t order modem I wanted I got a Franklin A10, the bottom model. This modem lasted for three days and then died. I, like an innocent child ordered another one which took an hour and a half. AT&T call centers are outsourced - I found it very difficult to understand the people, in fact I couldn’t half the time! Beware of the difficulties before coming onboard, I intend to switch to Tmobile.

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Customer Service

Reviewed Nov. 20, 2023

AT&T tries to overcharge me altogether 13 times! Out of 3 years! I called last month and they said they were giving me a 40 dollar credit for all my trouble! This month they stole 130 dollars more than I owed from bank account. If they don't give it to me back I'm switching to ** for a router. As simple as that! They better not touch my bank account again! From Amanda **, Madisonville, TN.

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    Customer ServiceOnline & AppStaff

    Reviewed Oct. 17, 2023

    I moved out of my apartment on August 4, 2023 it’s now October 15, 2023. I received a email recently stating that I owe them four times the amount I normally pay. I immediately went on the app to see if the Internet was still on but it said it was suspended. It should have been turned off like I told them back in July. I called and tried to get someone over the phone but they would not let me speak to a customer service rep unless I pay the entire bill which I do not owe. 30 minutes later after trying to get someone on the phone I finally get someone and tell her what happened so she cuts me off says OK and then the phone suddenly hangs up and she did not call back and I know they have my phone number. I refuse to call them back so now the bill will be sent to collections. I’m opening a case with my local bbb hopefully they can get in touch with a human instead of a automated option.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 30, 2023

    I've had AT&T U-Verse for a few years now, with no problems...until I decided to try their new "Internet Air" which is a wi-fi hub that is supposed to be 100 mbps. I got it set up and running with hardly any instructions provided. After about a week and a half, my internet and wi-fi suddenly went out. I found out my service was canceled for no reason. I spent hours in the phone with customer service. They even couldn't figure out why my service was canceled. They sent a technician out who was also baffled with this air hub. He couldn't get it working again. He even said this was a piece of junk.

    Finally, after a day and a half without service, the tech. replaced my U-Verse modem with a new one and was able to get my internet and wi-fi back. The Internet Air service caused all this "upset" with my equipment and account. I called to have the Air account canceled and they sprung it on me that I would have to pay a partial fee since I was "over the "free trial" period." I received nothing saying this would be a "free trial!" I'm going to fight this. I have the equipment boxed up and ready to send back. I'm considering switching to a different service but not sure yet. I'm just saying, if you are considering trying this Internet Air, buyer beware. It's a complete hassle to say the least.

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    Customer ServicePriceStaff

    Reviewed Sept. 25, 2023

    We have kept service for nearly 2 years due to the lack of viable similarly priced service, but recently with the addition of more internet devices required for schools and college and an extra smart TV, the amount of data is consistently over limits and we are charged extra. For the costs we incur now, a more reliable and FASTER service via a more reliable company is available. Additionally the constant need to reboot our device AND talk to customer representative to resolve the consistent downtime we suffer is unconscionable. There is no service interruption discount, there is no decent call center or call time with reasonable wait times. The service techs aren’t very competent and for some reason have to “cut” competitor service lines to “help improve the service you (their customer) will receive.”

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    Reviewed Sept. 12, 2023

    I have been with At&t since 1989 for internet service. Since this time, I had various promotions on my account that were added in the beginning. All but one of the promotions have fell off but one and my internet service for basic 3, keep increasing in cost. Having said this, my area only is allowing basic 3 service due to the fact att has not upgrade our area with the fiber-optic and we are receiving service from tiers.

    My internet always buffering constantly with only three items on my service, the router goes out when it rain or the wind blows hard than normal. I have to keep rebooting the router at times. There have been three servicemen out trying to fix the problems but none have succeeded. So why am I getting increases two to three times a year for poor service and only basic 3 internet service. I will be seeking one of the competitor for lower internet service because I don't deserve this kind of mistreatment. I guess as the old people says, "Good things always come to an end". And "nothing good last forever".

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed Sept. 7, 2023

    I DO NOT recommend switching to AT&T, especially is it is just for the price. I recently switched from Spectrum and that was a HUGE mistake. I switched less than 1 month ago and have nothing but issues. The initial tech who arrived to install the fiber internet was wonderful! He informed me someone would be out within the next week to bury the wire. Someone finally comes 2 weeks later to bury the wire, but buried in the wrong place despite having the original tech mark it with flags and being told in person by us where to bury wire.

    He buried a new wire but left the other above ground and said ANOTHER person would come to remove that wire. A guy and girl show up randomly a week later and went to our backyard and said it was beyond their expertise to remove the wire or install a new box that was apparently supposed to have already been installed on our pole. Next, the initial wire that was installed from the pole falls off and is laying across my neighbor's yard now as well.

    After not hearing from anyone within a week, like I was told I would, I called AT&T to schedule an appointment to have the above taken care of. Lo and behold, no one showed in the 4 hour window I was given. Not only did I have to take off work to be home for this, now I have to take off once again. This switch has been a headache and I plan to switch back to Spectrum. I would rather pay a little more per month then have to deal with the current service I have been receiving.

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    Reviewed Sept. 6, 2023

    AT&T internet has failed me a few times and what’s the most painful irritating part about their internet failing is the time to fix, correct the issue. Within the first year I have had 3 failures and all of them have taken at least 24-48hrs to fix. My last one has taken days so if you run or operate a business from home, then please consider choosing AT&T as your internet provider. AT&T does not care either. When I made it clear that 3 days to see a technician was too long they said that I had a choice to choose a different provider if I’d like to. The inconvenience is much greater than having to choose a different provider. I am displeased, upset and very disappointed in AT&T. I have never dealt with so many internet issues as I have prior to choosing AT&T as my internet provider.

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    Customer ServiceCoverageReliabilityEase of Use

    Reviewed Sept. 5, 2023

    I got AT&T Internet Air and couldn't get rid of it fast enough. I've been working in the tech industry for over 25 years and know enough about computers and network equipment. I live in a 2nd floor condo with easy access to northeast, northwest, southeast, and southwest views. I moved my "AT&T All- Fi Hub" all over the house and finally found one spot I got fair coverage, not great coverage at. This was based off the LED indicator which flashed yellow once or twice). Then I got an error message displayed (and no internet connection at all) and couldn't get through to AT&T tech support. The second day (still with the error message displayed and multiple reboots) I got through to AT&T tech support and they said they couldn't help as it was made by another company. I called the number they gave and couldn't get past the automated system and endless hold music.

    On day three, (and multiple reboots) the error message disappeared and the digital clock displayed. Got on my home PC and saw an internet connection but couldn't find how to configure the device firewall as many of the websites I normally go to wouldn't load. The Spotify app couldn't connect, I couldn't load Gmail, my bank, or a list of other sites. (On aside note, I did do a speed test and the best I saw was a 68 Mbps download speed.) I tried between disabling and re-enabling my virus app VPN at different points without success. I believe this device is barely post-beta. It's buggy and since I work from home, way to unreliable. I returned the hardware a week back and still haven't gotten past the hold music to cancel this service as you have to talk specifically with the AT&T Customer Support for AT&T Internet Air. The basic customer support for AT&T will tell you they can't cancel the service. This is definitely a case of BUYER BEWARE.

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    Reviewed Sept. 3, 2023

    I received two price increases from AT&T Internet in 2023. One was in June, for which I did receive notice in advance so that I could shop for a new provider. The second price increase only came to my attention when I received my bill in August, right when I was starting the new school year (I am a teacher). This bill is due on Sep. 5. Only on Sep. 3 did I find time to contact AT&T with questions about the new price increase; it's Web site indicated that customer service is available at that time. However, no live agent was available to speak with me. AT&T's customer base may consist mostly of people who do not work long hours and can accommodate the company's expectations, but I am not in that group. Incidentally, I was not permitted to file a dispute on line about the current bill (the screen went gray and a circle kept appearing). I will pay the current bill to protect my credit rating and my Internet service, but I will shop in earnest for a more ethical service as soon as my work slows down a bit.

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    AT&T Internet author review by ConsumerAffairs Research Team

    AT&T Uverse Internet service is provided by AT&T, one of the oldest utility companies in the United States. With over 10,000 patents and nationwide coverage, AT&T offers various Internet, telephone and satellite options to customers all over the country.

    • Online orders: Customers can order services directly from the AT&T Uverse website. Available options are based on zip code and street address.

    • 24/7 support: Uverse technical support is available 24 hours a day via telephone, and live chat is available via the AT&T website.

    • Reliability: Users get a dedicated line with steady services and little variability in speed, even during the busy evening hours.

    • Easy switch: Moving from another company to AT&T is simple and quick as the company offers coverage to the majority of U.S. addresses.

    • On the go mobile viewing: Subscribers can download the Uverse app to view live or recorded TV straight from their mobile devices.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    AT&T Internet Company Information

    Company Name:
    AT&T Internet
    Formerly Named:
    AT&T U-verse