AT&T Uverse

For 5 months they were charging me for Internet services which they never provided and when I disputed their Internet bills, they disconnected my Directv while the Directv services were fully paid and the TV and Internet services were never bundled. This what customers get when Feds allow the merging of AT&T and Directv.

I have had this service for more than 2 years at an my old home address. I moved to a new address on February and moved my service over. From day 1 the internet quality was horrible. I could not connect 2 electronics at the same time. I am not even talking about gaming, only two cellphones. I called customer service 2 months ago and their answer was: "If we send the technician and you don't have a problem then you will have to pay $129 for the visit." How would I know what the problem is? I called to cancel and now I have to pay $75 in cancellation fees. It is unbelievable that on the year 2020 they keep charging cancellation fees and these hidden fees everywhere. I am very disappointed with this service.

I have been using AT&T in some capacity for nearly 25 years, from home phone, to cell phone, to internet service. A few months ago I upgraded from their 25/mbps service to their so called gigabit service. They love to advertise you get up to 1000/mps download speeds, but that is far for the truth. I NEVER got the full 1000 which was expected, but after the first week of the service I was lucky to get over 400 even on my PC which is HARDWIRED. They keep telling me wifi will be slower and I KNOW that, but when I tell them I don't use wifi on my PC, they have no explanation and just blame "my equipment", failing to take responsibility for their junk service. Even the tech who came out here blamed my equipment when he could clearly see my PC was hardwired.

AT&T has been my phone service provider for many years. When I moved across the country it made sense to give their internet service a try if not just for the convenience of paying both phone and internet on one app. It was one of the worst mistakes I’ve made in my life—not hyperbole. I called and set up an appointment on July 29th and was told a tech could not make it to our apartment until the August 6th. When the tech arrived he looked around and informed us that while our building had fiber, our unit did not, and that we would need to have it installed. He left and said he would be “right back”. I never saw this man again! He never came back, so I called his cell. He said he would need to speak with his supervisor.

They came out and didn't even see or check with us to see if they had fixed it! Still not working! My family and I work hard, my wife and her parents and I have 4 of our younger grandkids living with us, and the bill is always paid, but the customer service is very bad, and so is the service. Please do not deal with this company. I am posting everything that is true about the way they have treated a 78 year old woman and a 80 year old man, and a bunch of young kids!

I made the mistake of switching to AT&T Uverse from Spectrum. The problems 1gb up and down, which it does provide - WHEN IT WORKS. In the first week of service the Internet has gone down multiple times (at the outside box level, so the problem wasn't in the house), and AT&T won't come out the same day to fix the problem so you're just screwed. I strongly advise avoiding this company like the plague. If their service is this bad for brand new customers that you THINK they'd want to keep happy while still in the 30 day refund period, how bad will the support be once you're OUTSIDE of the refund period?

I have always loved AT&T Uverse. They offered East and West channels and always had better prices than Comcast or Wow. Recently I decided to go back to Uverse and learned it has been changed to AT&T TV. I thought I would give it a look because they promised a 7 day free trial and 14 days to cancel if I was unhappy. I signed up on Wednesday. Logged in Wednesday night and found that it is exactly like Sling TV just with more channels and twice the price. I called on Thursday and cancelled the service. On Friday, I saw a charge to bank account from AT&T for 85.36 for the first month of service. I called in to question the charge and told me once it post on Monday, I can call in and then they will issue me a paper check refund. So to sum it up:

I’m pretty happy with the service, until, I moved my service a year ago, I found out a few days ago it started my contract over. Then I had a box to go out and they started my contract over again. Then My promotion ended and they tried to start my contract over again. This is how they get you when you want to change providers.

I've had U-Verse for a while and been happy with everything until tonight. Get home after a very long day and suddenly I need a User id and password to watch TV. Enter the same one I use to get to their website but it's no good.. Finally get on with chat agent who directs me to a dead link to reset password, then by the time I get back to chat it's expired and they're done for the evening at 9pm. Absolutely useless... No one can tell me why all of a sudden I need a user id and password to watch TV, but lots of apologizing for the inconvenience.

Don’t sign up.. You never get the same answer twice on the phone and the speed is not accurate. I have their speed test app and it’s bogus. I was disconnected for non payment and ran a speed test and it said I was at 987 speed out of 1000. I didn’t even have service!!!! It has been a horrible experience.