AT&T Uverse

I called 3 times to find out if I have international calling. I recorded them and all said yes. I get the bill and I am charged for international calling to Canada. ATT are liars!!! Scammers, my bill is always changing every month! Needed a new router 2 times in 1 year. Hate them!!! I had a problem with internet, I needed broadband, but I have unlimited broadband...what scammers.

On 2-27-18 a young couple, Deion and Amanda who had recently relocated from the South came to pitch me on switching to AT&T for internet and phone as I already had DirecTV. I was offered a $100 Visa card to switch, and his personal guarantee that he would be my personal rep to make up for the bad reputation they had for customer service. I have never received the Visa. After a minimum of speaking to over 10 people and hours on the phone, I contacted Deion and Amanda. After a serious conversation with Deion after lying about taking care of me, and I told him I never received my Visa, they both refused to answer my calls or get me help.

The absolute worst customer service I've ever experienced. When trying to cancel my account I was sent to 4 different departments asking me for my account info and how they could help. After 1 hour I was sent to a 5th representative that ended up being an automated system asking for the same information I provided 5 other times. AT&T makes it simple and easy to sign up but you will receive endless bills in the mail even after canceling. Each representative gave me a different answer and my bill continues to increase even after canceling 6 months ago. YOU WILL REGRET USING AT&T WHEN THEIR ILLEGAL BILLING PRACTICES SHOW UP ON YOUR CREDIT REPORT. If you have AT&T good luck, if you're thinking about it please don't!

I was with them for 10 years and I never had a good experience with their phone support. Most recently I wasted over three hours on the phone trying to get my hardware upgraded, and stayed home from work for their technician on three different days. A technician never came to my house and each time I called there were different issues.

I will no longer be a customer for AT&T following today's experience. We decided to make a switch to Uverse and signed up for services to be installed today. My wife and I work from home and need internet service. I received email confirmation and moved forward with setting my cancel date for the other service today. This install was set for 11am - 1pm.

I've had AT&T for over 90 days. Signed up for Uverse. Found out it wasn't available at the time, paid bill twice in one month, and still don't have what was promised. Bills paid in full and no service! Keep getting hung up on and the runaround!!! I'm sitting here with my family with my bill paid in full and no service!!!

I used Brighthouse Cable in my home for years until they started to remove channels I actually watched. I switched to AT&T Uverse approx. three years ago and although the internet and telephone hasn't been a huge problem the TV reception couldn't be ANY WORSE. I often go weeks without watching television at all and pay for premium channels HBO & Showtime because a couple of time each month they show live boxing. Tonight was a night I had planned to watch Showtime boxing, and as ALWAYS the picture is either pixelated or frozen every two seconds or, as I'm typing now it's blacked out entirely with only the audio remaining.

AT&T provides probably the slowest and most unreliable internet I have ever used. I used them for a year and was paying $55/month for 55 Mbps. I never even got close to 55 Mbps. I usually was at a download speed of 10-13 Mbps. After that year, they actually wanted to charge me more for their terrible service. I immediately cancelled AT&T for Mediacom (Spectrum).

I have been an AT&T Uverse customer for several years. I was receiving decent internet service from them until I moved into my new house about 2 months ago. My new house is only a mile away from my old house, and I might as well not have internet service at all. The response time is awful. My kids can't play any of their games. I tried calling customer service several times, and they told me that there is nothing they can do to improve my service. You would think that being one of the largest communications company in the world, that AT&T could provide good internet service. I will be cancelling my service, and will be going to another provider.

I can't stand writing a bad review but this is just too much. When I called to order Uverse, I had a great experience with the sales guy. He was very nice and explained things very well. I asked about specific channels and was told that they would be included in my service. I was also promised all of the premium movie channels for 90 days for free as a promotion, thereafter needing to pay for them. No worries, right? Easy to cancel if needed.

After accepting the service offer for U-verse phone and internet package, they confirmed FIVE (5) installation appoints and have missed each appointment WITHOUT CALLING OR EMAILING TO CANCEL saying they have equipment issues. Then they reschedule saying the issues have been fixed then again, not show up for the installation. So, I have waited at my home 3 times for the appointments and after they did not show up or cancel, you call to find out there was some "issue". Worst ever! How could you ever trust a company like this? I would find any other company to go with! AT&T does not deserve to be in business!!

I bought an iPhone with the insurance about less than a year ago. I broke my phone so I called them to send a replacement phone using my insurance. I paid a discounted price since I had the insurance, however, they kept sending me "refurbished" phones. If you call it "refurbished" make sure it is actually working! Seems like they just clean it up, but they didn't thoroughly check if it was functional. They sent me an iphone piece of junk that didn't even work properly so I called again to have it replaced. They sent yet another piece of junk that malfunctions/glitches every few minutes.

I am a senior citizen living on a retirement income. At the suggestion of the Uverse customer service rep, I agreed to have them change my billing cycle so that it would align with my retirement income deposit. However, I was not told that in doing so that there would be a pro-rated charge added to my bill, so that after the cycle had changed my bill went from $256 to $545. I difference astounded me and I inquired as to the reasons for the drastic change and it was at that time that they informed me of the pro-rated charges that were added. I informed them that it was not possible to pay that amount at one time and a so called payment arrangement was made.

We paid our monthly bill as scheduled and on time. Our last statement does not reflect the payment and a late charge was added to boot. Our bank shows that the bill was paid and stamped with 'U-Verse' on the back of the check. We've been getting the runaround with them (U-Verse) insisting that we still owe them. As soon as our contract is up, we're done with that company.

They have right now representative in Walmart stores trying to convince people to get this service cable internet and phone or any of those and they ask for your driver license. They said is only to fill out something and not any engage at all. You can call them when you ready. Well just discover today that they do a credit inquire without my authorization. I get really angry because I'm not supposed to do a credit inquire until 6 month and of my score decrease they never told you and they never ask you and they open an account with AT&T without permission. That's what customer service told me today. When I call they only said sorry so if you to Walmart and they ask for your driver license please don't do that and let me tell you they ask several time until they convince.

Scammers. Beware, I have been with AT&T almost 3 years and they still don't notify me when charging me more. Every single year my bill gets higher and higher? I only have internet, it seems as though I am being forced to use their other services. I do not need their other services. This is a ripoff and I advice you to shop around before using them!

We have not had cable, WiFi nor home phone (yes, I still have one) services since Wednesday, May 16, 2018. I Called AT&T Uverse to troubleshoot the issue, was told a technician will be scheduled for Friday, May 18, 2018 between 4-8 pm. Well they were a No show. No call, so I called them to only be told the issue is with the main line and a Technician can’t do anything at this time. Really. You couldn’t call to tell me that. Well it gets better, rescheduled for Sunday, May 20, 2018 from 8-10 am. Called them this Sunday morning at 7:17 am to confirm, AT&T says, "Oh your appt. is from 10 am -12 pm." Oh no, it was scheduled for 8-10 am.

I cancelled my Uverse account in October 2017. I continued to get a bill from them for the service and my husband didn't realize it was cancelled so he continued to pay it every month as a good consumer. After realizing we did not have the service I contacted them. I was given the runaround for days speaking to various representatives. Finally 2 months after my initial contact they determined that they owed me $755 for charges I paid but didn't receive the service. My only charge now was for the internet which is $30 per month. I asked for a refund of the amount sent to me since that is an extremely large credit that I'm owed and would take years to credit to my account at $30 per month.

At&t along with Directv is the worst provider I've ever had. Internet always out and cable goes out several times a day. It's horrible. Once this contract is up, I will not have cable again.

The product is good but nothing else is. Their online customer service is of no help. Neither is their in home agent. I had an issue with billing, I was not receiving what we agreed to, and the in home agent that we dealt with would not return my calls or texts.

I was with AT&T for a number of years, I left because I had a better program through T-Mobile. I heard from friends that T-Mobile was better and I’m happy there.

I am not happy with the service or product. We lose picture when it rains hard. Internet is not fast enough. They keep raising my rates unless I complain.

Did not honor the gift card incentive offered as a new customer. Constantly had my service going out because of refurbished boxes. Had fiber and it was worst (way slower) than my coaxial installation.

This company has a history of adding hidden cost in the monthly billing; if you don't catch it in time, you wind up with hundreds of $$ in expenditures you never wanted; and takes weeks to rectify.

We chose to use ATT in conjunction with DirecTV (satellite). One person tells me they are the same company when we signed up and got one paper bill with a breakdown of payments to both companies and payments and charges as if one company but if we complained about something (MANY) suddenly they're separate companies. They never did get one function (can't remember what they called it now) of DirecTV to work which was the only reason I chose DirecTV rather than U-verse. I'm not paying for a faulty product.

I had equipment upgraded ever since my tv and 1 other is intermittent. It is constantly going in and out of its connecting screen. The first appointment to have it fixed is almost 2 weeks away. Not happy!

This is the absolute worst service provider I’ve ever had to deal with. My issues started 2 years ago when I tried to get a bundled service of tv and internet with Directv and AT&T. I called in and was quoted a price that to be honest sounded too good to be true. I asked the representative multiple times if the deal was true; of course he said yes then it all went downhill from there. I was told that I had to pay 2-3 billing cycles of regular prices for my services until it can be bundled to receive my deal. I agreed and got my services started. It’s been 2 years and I have never received my quoted prices which was suppose to be noted on my account but of course no representative can find that note on my account.

My internet service is extremely slow. AT&T keeps going up on the price but does not improve its service to loyal customers. I am about to switch to another service provider if the existing service does not improve or my bill lowered. This is an ongoing problem in a rural community I live in and all my neighbors who have AT&T would 100% agree with my review.

Service is slow and weak periodically during the day and dreadful on weekend nights especially. During December the only times I could do any online gift ordering was before 5 am or after 1 am. Neighbors in my homeowners' association and another nearby neighborhood have reported similar experiences.

I have always had good service and problems solved easily. If there was ever a problem they handled very well. I go to the local AT&T store and they have handled everything I needed.