AT&T Uverse

I have Comcast for tv since the building I am in has a bundle deal, which is fine. Xfinity-Comcast tv is great and the stores are super friendly. But for internet, I had to get off of the Comcast cable because of what was becoming off then on situation. I could watch the router reboot itself about every fifteen minutes. I work from home office and had to get my internet working better right away. I switched to AT&T U-Verse for my internet, and have been very happy and relieved. It is fast and always there when I need it for work.

I was using Cox earlier but I experienced a lot of fluctuation. One of my friends suggested switching to Uverse. Now after 6 months of usage I must say it has the best internet service. Also they helped me to reduce Billing from $234 to $154. Very friendly customer service too.

I, had four other services before AT&T Uverse. Cox (the worst), Daniels (pretty good but acquired by some big one) and two others; all bad, expensive, NO customer service, all services bundled with things I don't want. Finally tried AT&T Uverse. Customer service: Excellent, I get through to a human quickly fast; Equipment repair, 24/7 (almost), quick, friendly, so, so fast. A new box in hours, good, nay excellent and friendly techs. Service; near perfect, good service packages, cheap, no pressure. Cable as it should be. I always recommend to friends.

I had this service for a short time. I found them to be reliable and dependable. I only had problems with getting service when I went out of town. Other than that, the prices was a little high for me. That's the only reason I changed providers when I did. I found one that was almost half the price.

I call AT&T's number to get U-verse and Wifi in my new apartment. My new place is already pre-wired with AT&T so how hard could it be. I had a gentleman answer my first phone call telling me that he could help me. He upsells my internet and credit check me then tries to sell me DIRECTV. I live in an upscale apartment so I can't have DIRECTV and I told him I can only have Uverse upfront. So then he tells me that he can't help me with that, but then tries to just sell me internet. I told him no, I want Uverse and how do I get Uverse. After having me on and off hold for over an hour he says he will finish with my internet then transfer me to someone to help with Uverse. I was like okay great.

When I called about the bill of my wireless phone, and I got hook-up with the trial of AT&T Internet 50 plan, with the promise that I will not be charged if I do not like the service. I did ask about the installation fees and other fees, the sales representative and her manager repeat it right before place the order, they said that it will be free of charged if the service is cancelled within 14 days. Now, this remind me the statement they repeated: 'It will be free of charge if you cancel the service within 14 days of activation'.

I recently signed up for Uverse package (cable TV, internet, home phone service) and ended up cancelling in 10 days. First off, their cable TV is nowhere near Spectrum, with which I had been a customer for last 2 decades before signing up for Uverse. There are things about Spectrum that frustrates me here and there but AT&T is much worse in terms of functionality & service. Their on-demand is very limited, the remote is hard to navigate, simple recording function is not as simple as it should be and cable TV had some sort of issues and didn't work for a few hours TWICE in those short 10 days. And internet was very very slow.

When signing up for internet in December 2017, the install tech broke the stucco off of our outside wall, left screws and metal pieces all over the ground, used profanity, and only half finished the installation, making us have another person come out to complete it almost a week later. It's now May 2019, their line fell onto the street during the (calm weather) night with exposed wires splayed and we lost service. My husband and I both called for three days to try and get someone out (so we don't have to keep holding it up to get out of the driveway!) and got an appointment for the fourth day of no service.

I had been using AT&T U-verse and Internet service for 4 years since 2014. For some unknown reason most of the time when I turned off my living room TV and the next day the TV will not be on even after I restarted the modem. I called AT&T 3 times for the same issue but they had never fixed it. They kept saying it was the weather. Nevertheless, I paid the full price for 4 years even if I could not watch TV in my living room and had to retreat to my bedroom to watch TV. I never asked them to give me a refund or reduced price. Finally, I switched to another TV service provider and I was able to watch TV in my living room and never had the same issues again. But that company's price went up to the roof after a few months without notice in advice.

I been with AT&T Uverse for 8 years. I never call complain with anything and I set up auto paid. When we move I called to cancel services in April. I ask the rep. since the last payment was collect in April 12/19 am I going to be bill again. The rep said no because I already paid for my last bill and my service will be disconnect end of April. I said okay great. Nope they charge me again in May. When I call back ask the same question. All I got was, "I'm sorry. It was wrong information given to me." I told him call was being record. He didn't said anything. I understand since I disconnected their service. They don't care. Because of this I also cancel DirecTV with AT&T that was supposedly install this weekend.

I signed up for service to be installed 4-23-2019. They came out and hooked everything up and said the cable was out of service in my area and they would call to reschedule soon. After 1 week without any contact I decided to call and cancel. They were very sorry and offered a $100 discount so I accepted and would give them another chance. I was also promised visa gift cards for signing up that I haven’t received yet either. I have been patiently waiting and now my internet has been canceled for who knows what reason. I have made several calls and have received nothing but more promises. To this day nobody can tell me when my service will be hooked up. This has been a nightmare and I am going to return my equipment tomorrow. What a waste of time. Thanks for the runaround and lies!

If there was a option for a negative star review, this is it. Set up was easy and quick but is where the customer service stops. Wait, I'm sorry, AT&T contracts that out so even that is not AT&T. Three days after it was installed the police department ripped the wires from the box thinking we were stealing electricity. At a glance it does look like Romex. I'll give them that one. Three days later still waiting on AT&T to come out to hook it back up. On day five I was able to hook it up since the installation was the last time we seen them in three months. They promised my wife and I someone would be out to bury the wire within a week of the installation.

Writing this review on behalf of my father who is older. AT&T just went to the low of the lowest. One of the representatives sold a cable account to my father when he already had one to make a profit. We now have two bills to pay which is just wrong. It's extremely insensitive to trick an older person who is trying to save money to charge them twice for the same account. However this representative was SHAME ON YOU!! And for AT&T shame on you too for hiring someone like this.

I was transferred to 5 different numbers. Fiber installation team cut, then replaced my comcast cable & internet line. They replaced it, but did not bury it. They need to bury it so yard workers don’t cut it again. Also, I am treasurer of Woodruff Plantation HOA. The fiber installation team broke the entrance irrigation and electrical system. I paid for repair $100 I seek reimbursement. However, we need a new electrical line and don’t have the right tools. I want AT&T to fix it.

Called to cancel services and guy on the phone wouldn’t let me! Wants to charge me another month! Couldn’t tell me the address to send back the equipment!! So sad to see AT&T is resorting to stealing from people, used to be a decent company. Thanks to Google I see I can drop equipment at UPS. Will not do business with these thieves ever again. Buyer beware, if you want to cancel apparently you need to call months in advance. On the recorded call I kept repeating to cancel my order effective today, will mail equipment back tomorrow. Not surprising their stock price has been flailing, when you have to resort to theft, it’s not going so well...

Repeating another because it's perfectly said said. I had DirecTV had a few problems but regret it and it's so many better choices and things you can do with the TV guy with taping with finding Seasons. AT&T doesn't even tell you what season or episode you're watching and below it freezes all the time. This has to be the worst cable service I have ever had. Would not advise anyone getting this service. Freezes up. Won't do playbacks half the time. Pixelates all through shows or freezes up. Not a good service at all.

When I call for support on any AT&T services, it's always a hassle to get anything done. Your people barely speak English. I just wanted to update my compromised Credit Card info, and it took me 3 hrs. on the phone to get it done. I pay for my service over $500 a month and get no service or hold times of over an hour. You never get to talk to a supervisor. They just put you on hold until you give up. That is not a company I want to be associated with. As soon as my contract expires I will cancel all my AT&T services. Wireless/DirecTV.

On May first I call in to bundle internet and DirecTV and they came out and did my DirecTV but said they would be out on the third of May for the internet then they cancel it and did not return the down payment but I still don't have internet and they said they would be here today and no one can find my order and they keep hanging up on me when I call so my family has to go with out internet and no one won't help me. I have wireless phone also but you think they would be here today since they say they would be.

Signed up for high speed unlimited wifi data, works for about 20 minutes then freezes so much, Netflix constantly buffering. Was also rewarded with a $100 gift card. Activated it, in January just like they said, said it would take 3 weeks, waiting a month before contacting, they had sent to complete wrong address. Had the card reissued to my actual mailing address. A month later, contacted them again, they told me, they never sent it because they didn't have my full mailing address (even though they installed the service at said address).

One of the world's largest corporations is one of the least competent. I dare you to try to get a hold of a representative within 10 mins if not closer to 40 mins. When you do reach a person after 4 different numbers the person can barely speak standard English and cannot solve your problem anyhow. At all costs run don't walk away from this giant company who doesn't care about you. It take a awful company to drag down what was once a very good company like DirecTV. Simply awful.

‪I just got off the phone yet again, with AT&T. I’m disgusted with the treatment of my dispute and lack of customer service. I applied for internet services, which I did not get, but they still withdrew $75 out of my account. I canceled the non-existent services on 4/16/19. Now I have to file a claim just to get my money back. My claim will take 3-5 days to investigate. I just want my money back!‬ I find it hard to believe that they have zero difficulties accessing my account to withdraw money, but it becomes an act of Congress to refund it back to me.

Operators need to be retrain. I will never recommend their service. They might have a good product but can't get past customer service to see. Awful. I don't have anything good to say about them. They loss me as a customer. I went back to Comcast. They worse than Comcast.

I have been an AT&T customer for 13 years and I can’t wait for my contracts to end with them. Ever since they joined with DirecTV it has been so hard to get them to do the simplest of things. I moved, and took my existing internet equipment with me, which is an AT&T U-verse router. The house I moved into had an existing setup that’s the exact same, and their service was working a week ago.

We have been out of internet, TV and cable service for 7 DAYS and AT&T cannot find a technician to fix it!!! They made us wait all day on a Friday beginning at 10 a.m. and the technician never showed despite our repeated calls. Finally, around 7 p.m. they slipped and said that the technician didn’t show up for work that day! Not one of their customer service representatives informed us of this all day.

Three weeks ago the cable went out right before the college basketball national championship game. Didn’t see any of the game. Uverse Reps said the next tech was a week out. Technician came out and told me I had out-dated equipment. This is the third time I have heard that in 5 1/2 years of AT&T service.. (because it keeps going out). I had it for three weeks and now and boom... it goes out during Game of Thrones.

I changed from Xfinity because the bill got too expense. I am a senior citizen. Was promised cheaper/better service. So far the bill is less, not by much but the internet speed is terrible. It is slow, won't stream video as it locks up and then it kicks me out and I have to reconnect the service. Unfortunately I too am locked into an agreement but I think I may change carriers anyway and pay to get out of the service. This is the worst I have ever experienced dating all the way back to dial up. I called the service help and they could not resolve the problems either. I would not recommend ATT Uverse to anyone.

I left Spectrum under the false pretense that AT&T Uverse was a far better service. The sales person stated that the fiber to the home has faster internet speeds and the TV service was far clearer than Spectrum's service; well that turned out to be a crock! My wireless bedroom TV converter freezes, shuts down, loses signal more often than not and my internet is the worst most of the time. I was also promised a Visa gift card when I signed up in December which I have yet to receive. I am truly disappointed that I actually fell for their crap. I am locked into a two year contract for services that I absolutely hate. Shame on you AT&T...

This has to be the worst cable service I have ever had. Would not advise anyone getting this service. Freezes up. Won't do playbacks half the time. Pixellates all through shows or freezes up. Not a good service at all.

I signed up for AT&T U-verse for the AT&T Internet 25. It was supposed to get speeds of up to 25 Mbps, I have NEVER gotten that. I only get 10-15 Mbps if I am lucky. The jack/the gateway router are all 8 inches from the incoming plug, which sits right near the DirecTV box which is hardwired. Per their directions there should be nothing blocking (mirrors, stods, walls) blocking the signal. I think they slow your speed down whenever they want. I test the speed on the AT&T site every day and the same thing. The others are right, it's all a lie. They never deliver what they promise. I have had AT&T, which was Pacific Bell, which was Baby Bells, close to 38 years. 28 years for DirecTV and their prices change every month. I don't trust they will deliver what I am paying for. And they are more than happy to disconnect your service and make you pay to get it turned back on.

AT&T Internet is a joke. Rates go up. Service is throttled to get more money. Every time I call there’s an excuse offered. Funny, I only have issues during peak times, ie when most people are home in my area. How are they allowed to not be accountable for providing a service? Consumers have to pay whether or not service is rendered or substandard. A class action suit should be filed against them. Maybe they will change their tune!