Formerly named AT&T U-verse
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About AT&T Internet
AT&T Internet offers multiple plans, including a 1 Gbps plan suited for those who have multiple devices or use HD streaming services. Prices range from $45 to $80 for the first year of service, but prices increase after the 12-month introductory period. The company's gateway acts as a modem and provides Wi-Fi coverage, although those with large homes may need optional Wi-Fi extenders for whole-house coverage. If you’re interested in AT&T’s television services, read our review of AT&T TV.
AT&T Internet Reviews
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I'm exhausted and I really don't know what to do. There has been an internet out in my neighborhood since May 11th 2023 at 6:59pm and after multiple times reaching out to AT&T they just simply say wait 24 hours. Today is currently May 21, 2023 and my internet isn't still working. My son has missed home school due to this outage, I've missed 4 days of work and my wife runs a home business and she's losing clients. AT&T just says, "Our technicians are working on this." It's been 10 days going to 11 as of tomorrow and AT&T and its technicians simply seem not to be having this issue as a priority. I'm also on the verge of losing my job due to this outage. Simply because I decided to trust AT&T because they've been falsely promising in 24 hours this issue will be fixed and it has not.
In a one-month period, I had 3 instances where my internet went out for over 72 hours each time. AT&T wouldn’t bury the fiber wire deep enough, and as a result, my neighbor kept mowing over it. They have no sense of urgency. A 72-hour waiting period for internet is ridiculous when they are at fault.
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In October I switched from Google Fiber to AT&T U-verse internet service for the only reason they were offering me a $300-$400 reward. Well I never received it despite the fact that when I applied for it online they told me it would go to my wallet. When I didn't receive it i went to my local AT&T and a manager told me it was on its way. I never got it. Plus their internet service turned out to be a lot more expensive that they told me. I definitely should have stayed with Google Fiber! I also found out that they have been charging my monthly phone bill with $6.00 for a service I never asked for (earlier phone upgrade). Pay attention, AT&T will rip you off!
Twelve and one half years of flaky DSL. Letter received last Nov 2022 - switch to fiber or get disconnected. Double billed for DSL and fiber. After 2 months of fiber they jack the rate from $40 to $45. Wrote up seven separate FCC complaints.
2. #** - fleecing customers with late charge fee up to $9.99 per monthly bill.
3. #** - A 2 month rate at $40 jacked up by $5.
4. #** - Static on phone line when it rains.
5. #** - Password change required on every login to email account.
6. #** - Disruption of DSL service MANY, MANY, MANY, times.
7. #** - Email outage in summer 2022 for a week or more.
Office of the president contacted me. They are very polite and will listen to you as long as you talk. The result: They arranged with the FCC to bundle all seven complaints into one. Their plan is to pacify the whole thing, fix the double billing and settle for a rate. Then the limped complaint is called done. That is why I'm writing this review to let everybody know. Problems don't get fixed, only billing mistakes. I asked the office of the president gal why there is a late penalty charge up to $9.99 per bill if a payment is a few days late. Not much she could say, I don't know.... Well, I know. It's because the enormous amount of customers who get screwed each month. Eventually the sheep feel entitled to NOT pay due to being fleeced. Office of the president is a sham, that word taken from another review. I'm looking at other internet providers.
My advice to everybody is not to trust anything they say on the phone. And read the fine print in everything. The fiber bill went up from $40 to $45 after two months. Perfectly legal because the fine print in the acceptance letter says that they can make a rate increase at any time. Legal it is, but what a tactic. Lure them in and jack it up. How about LOCK THEM UP!
Internet cost me $400. I was quoted $60. My debit was charged twice initially causing an overdraft. Tech no showed & was late so I left work twice to accommodate them. Promised compensation & of course never received it.
WORST COMPANY EVER. Be Alert!!! AT&T is practicing fraudulent activities. I was looking for Internet connection for our Home and AT&T reached out to us with a promise that I will be receiving 250$ as signup reward. It was written even in the order summary as well. Now, after one month they are saying all I get is 100$. When questioned about 250$ signup reward, all I get is apology. Be very careful with them. #unprofessional #scam #worstInternetProvider.
Never have I heard before in my life that a company has control over all the lines that no other provider access to give customers service. Not only that the internet speed is very low there can only be 2 devices connected at a time. I have the highest they allow in the area and the performance is terrible.
This is the worst company ever. Their service is terrible. My internet is constantly going down. They have even switched my modem and I still continue to have the same problem. I work from home and my daughter is in homeschooling and it causes major issues. As I write this review I am unable to work. Their customer service is even worse. When you call there are no notes made on your account. They constantly transfer you and you have to explain yourself over and over again. I tried switching my cellular provider from Verizon to AT&T to lower my bill and that was one of the worst mistakes of my life. They could never get my phone working. I talked to so many agents until I was blue in the face.
I gave details of the type of phone I using. I told the agent before I switching that I did not want to change my phone. I was told that I would not need to switch my phone. They couldn't get my phone working. For a few days, I didn't have a phone. They advised me to go the nearest AT&T store and that didn't help. I was so upset I started crying. I even had issues when I wanted to switch back to Verizon. I ended up switching my cellular service back to Verizon and I am so happy I did that. However, I kept AT&T's internet service because Fios is not in my area. I will now need to find a new internet provider because I cannot deal with AT&T. I have to be able to work and my daughter needs to connect online for school. Their customer service is also terrible.
My bill has always been set on autopay and my card was stolen so I got a notification to update card details so I did. AT&T never advised I would need to make a manual payment. So 2 billing cycles came out the next month which was February. My monthly payments are 70.74 so not sure how 70.74 X 2 = 151 and change but whatever I paid it. Now for the month of March my bill has a late fee tacked on from January which is $35 and I stay in the phone with customer service for over an hour for them to say they can’t take it off!!! I left Xfinity years ago for poor customer service and now I will be leaving AT&T due to this.
I tried to open an account with AT&T for the $20 unlimited tablet plan in vain. Yesterday I spent about 3 hours with 5 customer services agents. Three of them hang up on me. With two I spent more than one-hour with each to set up the account. One issue was that some agents will ask additional questions, some of them were non-professional. The biggest issue was the verification of identity by the specialist. They put me on hold for minutes and with the first agent the questions were ridiculous, asking the age of a friend I met 20 years ago, etc. I had to go over information with the other agent. He put me on hold to speak to a specialist then after minutes I was directed to a fraud specialist. Today, I spoke to two customer service agents. The second one told me the plan is for the customers who have an account with AT&T; otherwise, I had to pay $75. None of the other agents told me that. I am speechless.
AT&T Internet author review by ConsumerAffairs Research Team
AT&T Uverse Internet service is provided by AT&T, one of the oldest utility companies in the United States. With over 10,000 patents and nationwide coverage, AT&T offers various Internet, telephone and satellite options to customers all over the country.
Online orders: Customers can order services directly from the AT&T Uverse website. Available options are based on zip code and street address.
24/7 support: Uverse technical support is available 24 hours a day via telephone, and live chat is available via the AT&T website.
Reliability: Users get a dedicated line with steady services and little variability in speed, even during the busy evening hours.
Easy switch: Moving from another company to AT&T is simple and quick as the company offers coverage to the majority of U.S. addresses.
On the go mobile viewing: Subscribers can download the Uverse app to view live or recorded TV straight from their mobile devices.
AT&T Internet Company Information
- Company Name:
- AT&T Internet
- Formerly Named:
- AT&T U-verse
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