AT&T Uverse

I have Comcast for tv since the building I am in has a bundle deal, which is fine. Xfinity-Comcast tv is great and the stores are super friendly. But for internet, I had to get off of the Comcast cable because of what was becoming off then on situation. I could watch the router reboot itself about every fifteen minutes. I work from home office and had to get my internet working better right away. I switched to AT&T U-Verse for my internet, and have been very happy and relieved. It is fast and always there when I need it for work.

I was using Cox earlier but I experienced a lot of fluctuation. One of my friends suggested switching to Uverse. Now after 6 months of usage I must say it has the best internet service. Also they helped me to reduce Billing from $234 to $154. Very friendly customer service too.

I, had four other services before AT&T Uverse. Cox (the worst), Daniels (pretty good but acquired by some big one) and two others; all bad, expensive, NO customer service, all services bundled with things I don't want. Finally tried AT&T Uverse. Customer service: Excellent, I get through to a human quickly fast; Equipment repair, 24/7 (almost), quick, friendly, so, so fast. A new box in hours, good, nay excellent and friendly techs. Service; near perfect, good service packages, cheap, no pressure. Cable as it should be. I always recommend to friends.

We moved to Seascape Point in 2017 in Homestead Fla. Unfortunately this cable company is included with the rent, at first we had no problems for about 1 month then all of a sudden we started losing the signal constantly, it has been 2 years now and we lose the signal every hour on the hour, and sometimes at the worst moment when we are watching something good. I really hate this cable company and I am proud to say it.

We signed up for internet service, the day of install and agent showed up at our door while another was installing. The agent informed us that we could add cell service for the same price we currently were paying and make it a bundle. This would delete our installation charge of 99.00, we were still charged the install on our bill and it took 2 weeks to have it fixed.

I have 3 accounts, and my 3 separate monthly EMAIL bills give only the last 4 digits of the account numbers, but not for which service (cell, wifi/Uverse or Directv). But folks like me don't memorize all their account numbers. So why can't they identify the service? They say they can't combine the bills because 2 are in my name as "first middle last", while the third in in the name of "middle last". To make it even more confusing, I also get 3 paper bills from them every month. The technical aspects of AT&T cell, wifi/Uverse and Directv are good, but the customer service is awful. Can't resolve anything on the phone because the agents are not very bright (to put it mildly) and they cannot understand or speak English. It's a heck of a note for a company whose business is communications.

I recently moved to TN from MI and had AT&T Uverse back home so I thought I would connect again. WRONG...I had 3 scheduled appointments where the technicians never showed up or called to let me know they were not coming. I called Customer Service after the 1st missed appt. and the CSR rescheduled for the appt. for next day which was a Sunday. So again I waited for my assigned time frame and again a no show so I called back to find out what is going on and was told they don't install on Sundays. So I rescheduled for a 3rd time and again waited for assigned time frame and again a NO SHOW. THE WORST COMPANY I HAVE EVER DEALT WITH. Happy to say that XFINITY was happy to get my business.

I beg anyone thinking of signing up with AT&T to NOT do it! They are beyond awful. They lie, breach contract, and their services break all the time. Anyone is better. The 3rd time someone had to come out and fix it they never showed. Apparently they scheduled an appointment and then immediately canceled it. So I wasted 1/2 a day waiting to then be told sorry no one is coming. If I don’t have internet I can’t work. They cost me $100’s in the lost wages. After lying to me that someone would be out. Oh and the $250 in gift cards as a promo to get you to sign up was also a lie. Never received it and no one cares when you call. Worst service I’ve ever had with any company.

AT&T provide a decent service but they are more EXPENSIVE than everyone. I move to a new house. For the price of basic internet... I have a faster internet service. (3 x faster). When I cancel my AT&T service they have a cancellation policy. They can prorate charges up to the 10th but after that day... they will charge you an ADDITIONAL month, even if you don't use the service. They are CROOKS!!

Uverse is horrible. Don't get it. I'm sick of this. Can't get through. I keep resetting TV. Still not working. I'm leaving ATT immediately. Get somebody who will work on this service to make it work. My bill is ridiculous for the service I'm getting. I'm livid with this company.

June 2019 cancelled my U-Verse and internet coverage from AT&T. Representative from AT&T loyalty Dept was quick, pleasant and instructed me on how to return equipment. I asked specifically when my bill was due, how much I would have to still pay for being part of a billing cycle. She said that I would not have to pay anything more. A few weeks later I had another withdrawal from my bank account for another months service. Again I called customer service, which I might add is difficult to reach, and once again transferred to the loyalty Dept. This time I was told that my account was still open, I needed to give a 30 day notice to cancel and no prorated amount was going to happen. I waited for 10 more minutes to speak to John who is manager?. He indeed would not prorate amount due. I want to pay for the days I used the service but, how can a company charge for a service when you aren't receiving that service.

We have had AT&T DSL for just over three years. In that time it has failed many times, each time it is a connection problem. I am told the wires are very old (told 50 years) but AT&T are not willing to replace. Who has DSL in 2019? We are located 25 miles south of Atlanta, we are not in a remote area. Our DSL failed on Friday, the appointment to fix was Tuesday, the tech did not arrive. Was told they would come by 5:00. Just before 5:00 got a text to say it would be by 7:00. So we cancelled dinner plans to wait for the tech, at 6:15 another text to say they will not be coming today. Another 15 mins on the phone to finally to talk to someone, now they are hopefully coming out tomorrow? The DSL internet is very slow as is the service when it fails. If I had another option I would be gone!!

I found out while channel surfing that WKRN is no longer being offered via ATT U-verse. Customers should have been notified that this was happening. WKRN is one of my main channels esp during fall line up. If it is no longer going to be offered... this is a game changer. I have been a customer for a number of years, however if no negotiation can be reached, I will have to look at changing my cable TV service.

I was on the phone with them for 2 hours for the charges on the services that I dont even have. Customer service sucks. People hang up on you after putting you on hold for hours. Biggest mistake to move to this career.

I switched from Comcast because it was too expensive, and their customer service stinks. AT&T has internet slow enough to compare with dial-up. That's not an exaggeration. It's almost worthless. I may cancel the bundle in a year and switch to an independent high speed internet provider. Their customer service is friendly. That's all I can say.

We have been with AT&T Uverse for over 7 years. The last couple years AT&T has been extremely difficult to work with on negotiating another promotion or a more affordable price, but they have normally given us something we could work with. Although, not always the best deal, but not the worst. Recently I contacted them to let them know the bill has went up yet again during the contract period and our promo will end pushing it even higher. I asked for another promo or something a bit more reasonable in pricing. The best they could do is offer me $10 off my TV service a month, but with the rates increasing AGAIN with the TV service the bill would be the same as we are paying now.

Haven’t had fiber internet for over a week and a half now and have only been with AT&T for 5-6 weeks before this happened. I came home on 6/16/19 and was met with no via an Ethernet connection or via WiFi. So, naturally I called customer service and they said that the next closest appointment for a tech to service my request would be on 6/20/19.

This company is full of **. Their service suck. Their internet suck. If could give them negative stars I would give them negative 1000. They charge the ** out of you for a service that is always ** up. They lost me for sure and my money. ** AT&T AND ALL YOU STAND FOR. YOU TOOK MY LAST DOLLAR. I HOPE YOU GO BANKRUPT????

I moved from Daytona Beach to Port Orange, not even 5 miles. No problem, right? WRONG!!!! They gave me a install date of 06/17 and after we made arrangements to be home changed the date to the 24th. When they came out on the 24th, there was a problem outside. (That problem was fixed within the hour.) However now I have to wait until the 29th for another person to install TV and internet. When I called to complain and stated that was not acceptable they promised me an install of 01/25/19 from 1-3pm. Never showed up.

They help me got set up with AT&T WiFi through Uverse and my bill would be between 55 and 88 for a month every month. They disconnected my service a month ago and said my bill went up to 600 dollar due to going over mgb which was not true so I call for weeks in a roll telling them to go back and look at my account and they will see. They also was on the phone when I keep call about people breaking in the WiFi life jailbreakers and several more and they assure they would take care of it. ALL the calling they just kept me on hold and refuse to do anything and said they was not responsible for fraudulent people breaking into my account.

Service goes out frequently. I have made formal complaints and talked to customer service on the phone, over chat, multiple techs coming to the house. Nothing fixes the problem. I have taken Uverse from Louisville, KY to Austin, TX and no matter the location it is all poor. The chat is slow for them to respond to you after you get an agent talking with you. I have also been misinformed. Customer Service needs to learn a thing or two from Target, Nordstrom or Wayfair. They are constantly arguing because they know they have a horrible product. They want YOU to pay for a tech to come out to fix THEIR issue. They hardly ever offer monetary compensation. You are paying full price for half of the product. DO NOT GO WITH AT&T.

My service got buggy and it got worse over a two week period until it finally went out completely. The automated system is very difficult to contend with because it tries to resolve issues without human interaction. After finally getting through they sent a guy out the next day. He determined I had a short in my braided pair of wires down the road. He said another department handles that. Another guy came out and redid all the trouble shooting the first guy did and then told me it was late (9:06) p.m. And that he could have someone out on Sunday but if I was willing to wait until Monday he'd come back and fix it. Around 12:30 I called and navigated the stupid automated system and finally a woman in another country told me my appointment was for 2:00.

Much cheaper than Comcast but TV glitches & goes out a lot. They tell you to reboot & it does fix it. Internet suppose to be 50 mbps, never, not even close. Lucky for 12 mbps. Talk to them on phone & he said I had to only have my laptop on & be standing next to modem to get 50 mbps. Really? He said I have too many things connected. Amazon echo, my laptop & me & wife's phone. Really? I don't even connect my phone anymore because my 4g waaay faster. I mean it's cheaper, but wow. Buyer beware.

I've had AT&T for about 7 years now just because it's the only service offered in my area. We're supposed to be getting 50 up 50 down but end up getting 1.5 up 10 down. Constantly running at 500 ping on Fortnite and can only watch YouTube at 144p. Never ever and I mean EVER get AT&T. You're better off using someone's hotspot. Goodnight.

Uverse TV came out to repair a Bad Box and disabled two of my home phones lines. I've been contacting all day with no results. Please have a supervisor call me at **. Have a great day. Please call. They put you on hold and then cut you off.

On 6/17/19 I contacted AT&T customer service depart. regarding notices received for going over my internet services every month and being charged $10 for that. I did contact someone in customer services, which I could not understand. The first person was Chris (yeah right), he kept me on hold and then hung up, so I was transferred to someone else, who again couldn't find my account as I did not have a full account number, but 4 numbers. Again I attempted to explain my internet plight, she goes "oh sorry my bad", which sent me over the top. I cannot stand that terminology as it is not professional at all. The words would be, "I'm sorry, let me look into that for you." I then hung up and proceeded to obtain services from HughesNet. I was treated with respect and was not hung up and could understand every word.

I had horrible service. Canceled within the first 5 days I had it. Spoke with multiple managers. They promised to waive all charges for cancellation. 30 days and 15 calls later the 500 charge is still on my account with ZERO help from customer service. The company's customer service is an absolute joke. I had 5 plus managers tell me that all fees would be waived and to just wait with no luck. At the point where I do not know what to do. Should I contact BBB?

After my fiber was cut by a contractor AT&T came out the next day to repair it. They put in the “temporary” above-ground cable. The installer promised burial in 2-3 weeks. After 5-6 weeks I contacted him and was told his supervisor had it all set up. After 10 weeks I called Tech support and found that the work order was never put in. They had to send a new Tech so he could stand in my yard and say “yes, you need it buried.” Two more weeks have gone by and after an hour on the phone, they couldn’t tell me the status.

I have been struggling for over two months for help for a simple request - bury the cables/wires and get the dish up off my lawn and onto a post. The installer said he doesn't like to put the dish on roofs, so he set up a temporary connection where the cables/wires are exposed and the dish is on the lawn. Was supposed to have the installation completed per a confirmed appointment in three days. Then got a message that installation had been delayed until spring (it was already spring). Then was told the bury crews were catching up on winter installations. Since then I have been on the phone for numerous hours with people who don't speak English very well, I get transferred all over the place, I have them repeat my request so we're on the same page and then get confirmation appointments for "repairs" and end up with no show and no call.

First issue is that I requested all wired cable boxes but received only one wired box and three wireless boxes. The wireless boxes lost signal constantly like every other day and unlike Xfinity, there is no 24 hour human support. I have to constantly run up and down my stairs trying to reconnect boxes which only lasts one day. This is horrible, I will be going back to xfinity once my contract is over.