AT&T Internet

I have the AT&T bundle with internet and Direct TV. The package was their minimum speed and channel selection offer. The internet does drop out especially when playing games. The TV is OK. When the weather is bad, the satellite coverage does drop out as expected, but occasionally the provided modem/router does require a reset. I have been considering getting a better router to improve the speed on my desktop. My iPad internet seems to be faster. When I had Spectrum, their base speed was better, but after a year their monthly rate skyrocketed.

AT&T‘s fiber internet provides excellent and reliable speed (as long as your neighbor doesn’t accidentally mow over the fiber line before it’s buried, lol). Their service has not been affected by any kind of weather (storms, wind, rain, cold temperatures, etc.). We have several children that have been attending school remotely and have not overloaded the service yet. Another benefit of having AT&T internet is complimentary HBO Max—a fantastic perk that really adds value and entertainment to the mix.

AT&T Internet, for the most part, is quite reliable and rarely gives any problems with connectivity or billing. They don't put pressure on subscribers or run ad blitzes. On the rare occasions when problems have occurred the repair techs were on site in a reasonable amount of time. AT&T's traditional land line phone service is also very dependable. I'll stay connected as long as the service is still offered.

I am satisfied with my Internet Provider as far as speed, accessibility. In order to keep it at the price, I am required to pay an additional fee for cable services. If I don't do the cable portion, it would cost me upwards of $75.00 per month. My current total is $62.00 and climbing. I started at $45.00.

I chose AT&T as an alternative to Cox Cable because I was not happy with the quality of my wifi reception for the price. This is the first time I've used AT&T and I really like them. The upload and download speeds are as promised. That was the main thing. I get way better service for $30 less! And their customer service so far has been excellent. But I haven't needed them much because I have no complaints!

My wifi went out Saturday and they came out Monday still not working. Wife works from home and missing 3 days of work. And she’s on phone 7:51 pm Monday and still can’t tell us when it’s going to be fixed. Their guy came out this morning and still nothing. Call them get hung up on 4 different times today.

I have no idea how good or bad the internet service is, because the install never took place. I was scheduled for U-Verse today between 9am to 11am. I received several text saying Tech was on its way. At 9:04 I received text saying unable to complete install call to reschedule. I immediately called AT&T and Rep said he would have to reschedule me and next avail date was xyz, I told him I did a schedule change to get this install. The Tech never knocked on my door. *MY 2 KIDS WERE IMPATIENTLY WAITING FOR THE INTERNET.* After doing my research the Tech went to the wrong house but never called to say, "HEY I'M HERE!!!!"

I guess this company does not need customers. I called Saturday July 10th, and gave my information to sign up for internet and they hung up. Never called back. So I tried again Sunday, July 11 but their office was closed to check my credit. It's only 820 so I guess they're only used to lower scores. The woman who gave her name as "Deborah" said she would call me back to finish setting up my account on Monday July 12th at noon. Well, it is now 345 pm and guess what?! Ya, SHE DID NOT CALL. No one called. So, I will NEVER bring my business to this place. They have ZERO integrity. If this is how they treat potential or new customers I hate to see how they treat existing customers. Uh, NO THANKS. I won't waste any more of my time on this subpar company. Oh and I'm posting this on my social media too.

So we had the U-verse internet 75 gig for about 4 months and went through three routers. The last time we called they sent out a tech and he said that it looked like a line was hit by lightning out front so they would set up a ticket to have it fixed. About two weeks later I called because no one had come and the ticket was closed and it was said resolved. So we decided to get another internet provider.

I feel cheated, as ATT claims to have the best 5G network, it sometimes says NO INTERNET, in the middle of the big city, PORTLAND, OREGON. That's a shame, and I'm very much going to some other carrier, also I bought a device/phone (November 2020) and $65 monthly plan from ATT, on the pretext as it will get unlocked after few months of service, but it failed too, so very disappointed.