AT&T Internet Reviews

There’s a lot of fraud going on with staff. Have every staff be mandatory checked by name and ID! They are not who they say they are. You are letting these unknown workers come into comes without us knowing who they really are. I had this one person who went by another name in the company. Scariest experience ever, he was trying to flirt with me while he was done with his job.

Switching to ATT internet air was a nightmare. Never had so many problems - the service was terrible, so I canceled it during the trial period. Even got an email showing the cancelation. Yet they continue to charge me. I returned the equipment months ago yet still get bills for service. How is that even possible? I call - takes 30-60 min every time and they will clear it up. Never happens. Have to call back. Called back 6x, over 5.5 hours wasted. Then thought all cleared up finally, then I get a collection letter. Call ATT back - don't know why they say you owe, we will get this cleared up. And the cycle starts over.

Incompetent workers and staff. We specified we needed installation. They send a guy out a week later to tell us we need someone to install it. How ignorant can you be this close to the holiday. I completely believe they were just too lazy to do it.

For the second time I've had the worst customer service ever by ATT phone operators. I was relocating from one apartment to another, same complex. I called several days before I moved to transfer my service to my new apartment. My order was taken, I confirmed with the agent that I wouldn't need a technician. My new apartment was ready for service. All I needed to do was when I received my new equipment all I had to do was hook it up and a I would be good, no technician needed.

Their Wifi is terrible in the afternoons and evenings. So slow. And getting their website to help just puts you into a circular holding pattern, suggesting remedies and help, but just directing you to a page that you had recently left. Contacting them is impossible, other than AI generated (non) answers. That's why I'm here, because of the lack of help by ATT.

We have had the WORST experience with this service the MOMENT we switched over!!!! We have a company. Our phone lines got black listed. Had to drive all the way to the corporate office to get it handled. Still took weeks to get it fixed. By the grace of God I got ahold of someone that got it fixed. Then one thing after another. Now our Internet is out and they were supposed to come today and OF COURSE they canceled. I was on hold with them for over 2 hrs before I had to hang up. If you are thinking to go to this company DO NOT!!! I keep calling and NO ONE will fix our internet till Monday. We own a business and losing money every minute!!! WORST SERVICE EVER!!!

Where I live is very rural so the only option if I want it decent internet was AT&T Fiber Business, crazy expensive for 100 Meg up and 100 meg down (2019). After 2 years I was offered 150 Meg up and 150 Meg down for close to the same price. I ended up having 3 of these services for 3 different residents. The problem is every time you cancel they keep whacking your credit card 2, 3 4 months later you're still getting charged and when you tell somebody then you have to fight to get your money back. It's happened all 3 times!!! With 3 different accounts!!!!

The internet air will not work. We cannot watch TV. They refuse to fix it. They don't cooperate. When you call on the phone they're just being very difficult. Imagine they don't care as long as they get their money. That's all they care about.

36 hours plus with no internet, no updates or accountability. It's incredible we need to put up with this unreliable, against any decent costumer service company. The best part ATT doesn't care a bit about this.

Have only had their service for about 2 months and finally unplugged router and and threw it in the trash. Total garbage service. I will NEVER do business with this half passed company again. If you're reading this review trying to decide if you want to do business with them, don't do it! Trust me the service is so bad that you will regret ever wasting a dime with them. Their internet service only worked about half the time I used it. Stay away and save yourself time, aggravation and money. This service is pure garbage! If you don't believe there are 4,000 reviews that pretty much state the same thing..... Pure trash service.

We ran into 2 good Gentleman at our local Target who proposed a great deal for Internet. We unfortunately could not find a cable company that had a better cost for the cable options we currently have. I waited on hold for about 50 minutes, that I can deal with. The 1 star is for the rude argumentative representative I had to deal with. Questioned my research. Called us TV people and argued with me for 4 minutes. I hope they pull the recorded call. Spectrum might be a little more $$ but they answer their calls promptly, their representatives are all nice a friendly. They handle business right away. I am a Sales/Customer Service Manager and after this experience, I will NEVER go to AT&T for Internet service.

Well, what can I say? I'm allowing just one star until I see at least a week of uninterrupted uptime- more on that later. Had the service installed back in Aug of '25. Shortly thereafter, it started going down. As time went on, the outages became more and more frequent. Fast forward to today, 25 NOV 2025, it has been down 3 times in the last 6 days. Initial installation was faulty, they failed to fully bury the cable run, leaving the last 120' exposed on the surface. Apparently they coat the cable jacket in peanut butter or similar to induce chewing by local fauna. There were FOUR splices in the line prior to today, because obviously that's easier than just burying the entire run from the start. I've probably had about 10 service calls since August. They continued to put band-aids on the problem vs addressing the root cause.

The service is good but the customer service is not. I returned my equipment and they still charged me. They did this each time I have had them. Always keep your receipt when dropping off the equipment at UPS or FedEx. Now I am going to have to dispute the $150 dollar charge on my account and call AT&T and give them the reference number on the receipt.

I just tried to get my broadband internet reset for my wife's hair salon. It is Saturday the busy day of the week much less Thanksgiving. I called 2 times to try to simply get the customer service person to reset the router. They ask me for security codes, last bill, etc. My wife was working so the customer service person said I can email her a code. I explain that she is doing color with gloves on and this is why I am calling. I was told to give them the serial number of the router from the first call. The second customer service person had her own set of security rules!! The service is ridiculous. I ask the lady to please think outside the box and simply reset the router because all of our clients needed to access the internet. My wife uses Square for payment on the INTERNET!!! Wake up AT&T!!!! My wife and I will be switch internet providers on Monday. TRAIN YOUR PEOPLE TO HAVE COMMON SENSE!!

I have had ATT wireless and DirecTV bundled together for many years. Approximately 4 weeks ago I dropped DirectTV and added cell phone service for my phone and my wife's phone. This has been the worse experience I have ever had with a service provider. After 3 wks I still can not access my account online. When have an hour to burn and maneuver through the phone system and finally speak to a living customer service representative I am always told to try again in 48 hours as they are experiencing some kind of problem. If ATT can't fix their own internet problems how are they going to be able to help me. I must be some kind of idiot for continuing and not just cancelling service.

I ordered AT&T home internet and when I finally got my devices I had issues with installing it. I called them for help and they didn’t help me because previous owner in my apartment put the AT&T jack in the laundry room and they didn’t help me fix it. I had to pay for it but wasn’t my fault. The lady I talked to was rude. They say they got your back but they really don’t. I’ll never use them again. That was my first and last time.

It's super reliable and high speed. Unfortunately their customer service is all AI and you're never going to be able to talk to a human and when you do. They're going to be an untrained person who has no idea what to do. I paid $125 per month for about 3 years for what they charge $80 a month for new customers for because I'm a existing customer and they don't care about me. When I moved, they promised me five gigs $155. I signed right up but being an existing customer it's $255 and they insist I sent back the only modem that I was given. So they shut my internet off without letting me know and of course I have to navigate their broken AI replaced their customer service. It's not worth it. It's definitely not worth it.

Absolutely horrible. We had AT&T wired internet was fine (through satellite)... they're forcing me to AT&T Air home Internet. Yes, just relax... Old service is canceling in 8 days... So for the same price, I'm getting 1/3 the speed of my internet... streaming is difficult. So I'm paying the same price for lesser, crappier service.

My internet has been down for days. Do I get any discount...probably not, but why? They owe me a couple days free!!! Everybody will slow internet should complain. AT&T is a joke. Why does such a multi billion dollar company 💩 on its customers.

I would like to start out by saying I switched from Verizon because after 16 years, they decided that they were too good for their customers that have been with them forever so AT&T did not start out well. Their customer service at their store was horrendous. We were at the store for 5 1/2 hours no compensation, just an explanation that they were doing the best that they could never did find out why it took so long but we chopped it up as it’s OK, it’s gonna get better. So two months down the road, I had to ask for a payment extension. It was two weeks from the time we had to pay our bill.

Absolutely the worst service! I was transferred three different times to the "business services" just to wait to be told this is not my section and transferred again. I feel no one is in charge. I'm not sure there is actually a business account section. The customer service call service is a joke. The automatic service is unfortunately the only way to go or go online. No one you talk to seems to know what they are doing. Unfortunately, the site is also really unreliable. AT&T IS JUST A SHIT SHOW!

Signed up for the free trial for Internet Air. It did not work in my area so I called and cancelled. AT&T cancelled the wrong account and now say they can't hook the old account back up. They acknowledge they made a mistake and still say they are unable to fix it. I have spent hours on the phone trying to get it corrected and finally a supervisor told me they could not correct the error but "he was sorry for my inconvenience". TERRIBLE TERRIBLE CUSTOMER SERVICE!! IF YOU HAVE OTHER OPTIONS BESIDES AT&T, CHOOSE THE OTHER OPTION!!

I hate AT&T services!!!! I’m forced to use their internet services due to my complex only accepting AT&T internet. A home phone was added to my account although I did not authorized!!! I was told on a Monday the additional service would be removed. A technician came to my house Wednesday and stated he still seen a phone line on my account!! Called in again to get it removed then received a phone call stating items were being shipped to my house however I NEVER ORDERED ANYTHING ADDITIONAL!!!!

I shouldn’t have gotten this Internet. I was trying to give it a chance. I should’ve stick with Spectrum. This Internet is not worth paying. How the hell am I gonna pay for a service that doesn’t even meet half of the money worth I paid for.

My elderly parents wanted to port/transfer their ATT land line that they has with ATT for 60+ years to a mobile line with another provider. They received terrible support while attempting to make this happen - customer service representatives whose English wasn't clear, inability for customer service to use terminology that they could understand and ultimately the inability to successfully port/transfer their land line. Both of may parents spent time speaking to multiple customer service reps who were impolite to them. My wife got involved with the calls and she also found ATT's customer service reps to be hard to understand and impolite. ATT chose to cancel their account instead of porting/transferring the account so they will end up using a new number. Hopefully all of those impolite customer service reps will soon be replaced with AI agents that will be easier to understand, avoid impolite interactions and be more affective with customer satisfaction.

Extremely unhappy with service, so much so that I gave AT&T only one star. I cannot get into my mail account 50% of the time no matter the time of day or day of the week. However, I haven't wanted to go with another service because I would have to tell everyone that I know! I pay $71 a month for subpar service!

Have bad internet connection on the phone for over 2 hours with no results. When you do get tech on phone you get disconnected and they don't call back so I have to start all over again. They have the worst customer service of any company

It is great for some people but in some areas, it is extremely poor here at my house. I have the 2gig plan and it is some of the worst. I sometimes have speeds so low that I cannot connect to HULU, NETFLIX, or other services. Have also been informed that you can have too many devices connected and with smart home devices after a number then the system gets overloaded and can no longer route the packets, so some devices will lose connection to the internet. Therefore I rate it as a crap shoot.

It's very difficult to recommend ATT internet service. I have been with them for 2 1/2 years now after switching from Spectrum which became ridiculously expensive. Initially, the service was good... in fact for 2 years it was pretty reliable. However, over the past six months it's been horrible... The worst being down for almost 3 days. For those with small home based businesses this is NOT the service you want. I also need to mention that the customer service is horrible. It's based on India and they don't listen to your issue or provide reasonable or sufficient answers. All they can do is read from a script. Very frustrating! If you gave alternatives don't pick ATT. In the end, you'll be sorry.

Hi my Name Is Melvin. I live in the roseland area southside of chicago. I have been without internet since Sunday 10 a.m and they are telling that the internet service will not be back on until thursday At 8 pm. That is very unacceptable and ridiculous. When me and my fiancee works from home and both are trying to get a master's degree.. Which I have an important paper due today. And the representative from AT&T told me to tell my professor oh, the internet is out, like that is very unacceptable and a t and t doesn't value their customers at all. So as of today, I'm going to try to switch to t mobile. I really liked at&t internet, but this is very unacceptable. This is why I'm writing this review.

We had a problem with our Wi-Fi service. Called Att customer service. But it was too late for them to at that time so we were told they would have someone at our home between 8 - 12 the next morning. But 830 am the repair service was here. Took a short time and it was working. The repair man knew we have new carpet installed the day before and covered his shoes so not to dirty our new carpet. Thank you so very much. Rusty. For everything you did for us.

After 15+ years with Xfinity and T-Mobile, our neighborhood got ATT Fiber. Two months ago, the day after Fiber was available, a man and a woman knocked on our door to sign us up. We had no beef with our previous vendors but were excited about Fiber. We'd be saving money and getting new phones. We switched everything that day due to "specials that would not be available after today" since they'd be finished in our neighborhood. The people promised they would be our reps and would be there if we needed them and gave us their cell numbers. My husband switched our home internet, cable and phones and I switched 3 rental properties over to Fiber internet. We had to deal with ATT trying to reconfigure the deal on the new phones and the self stated "reps" ignoring our texts.

Just crappy service, worst I have had. I have prepaid last year 6 months upfront and started to go downhill at end of the 6 months. So I did a year only few months ago and regret it. Rarely works good enough to open any link

I would never recommend AT&T to any of my friends and family. We were loyal customers for years despite the horrible coverage. We could never take call, they’d always drop, and we had no coverage anytime we went outside of MN. Recently we traveled to the DR and I physically turned off my Cellular data. All to come to a bill when we returned home of $411 dollars. They said we used our data while in the plan flying to DR. Which is a joke… who calls people while they are on a plane??? Switched over to Verizon. And haven’t been happier. I’d never use this carrier again nor recommend it to anyone.

Absolutely awful company. Cancelled within the 12 days, returned the towers, went through a huge hassle to get this all done. Then for several months received calls about past due amounts for service I never used, explained this over and over again. Finally received a letter from collections. Forwarded to my attorney. Looking for a big hassle? This would be the company to go to!

I was so excited when AT&T fiber was installed on my street. We live in the country, relatively speaking, and for 20 years Comcast has been the only provider of wired Internet service that was available to us. When AT&T fiber was installed, I dumped Comcast immediately. What a colossal mistake. For the first couple of months or so AT&T fiber was incredible. Super fast up and super fast down. But then after a storm it started acting up. Speeds were all over the place both download and upload. Customer service was beyond horrible. And the app, which looks pretty slick, would give me completely in accurate service restoration times. And no matter how much I called, texted, etc., I just got the runaround over and over.

Where to even begin:

My experience with AT&T fiber internet was simply awful. From beginning to end, every step of the way. First of all most of what was promised me in the sales pitch and offer I approved, was actually carried out. First example, I was charged an install fee that was supposed to be waived. I was not given the correct plan discount. And my first bill was about double what I was quoted.

I live in a rural area and was forced to change to Internet Air. It is absolutely horrible!!!! The other ATT I had was better than this Crap!!! Looking into Starlink!!!! We do not Have the option of Comcast or WOW. Unbelievable in the 21st Century .... REALLY???

Updated on 10/08/2025: This company is horrible!! I signed up for service on 09/22, my appointment was 09/25. They never came out to install my service, so I call to see why they tell me they canceled for nonpayment which I paid the day before my appointment even though I was told nothing was due. So I call and reschedule and the tech comes out and says he can't install my service because the home isn't wired right. So I called AT&T to come install my internet, mind you I work from home. AT&T couldn't come 'til Saturday so last Friday I had to pack up my 2 computer monitors and my computer and go work from my mother's house way across town. And I still haven't received my money back. But every day they call me asking me to reschedule after I told them 3 times that the tech canceled and I'm done fooling with them.

I've never been so disappointed in a company in all my life. I was lied to about ATT Air service. I had it for 3 months and now told no longer available in my area! However 2 neighbors have the same service!!!

Outstanding Service from Courtney at AT&T – Panola Rd, Stonecrest, GA. I visited the AT&T store on Panola Road in Stonecrest this past Monday and had the pleasure of being assisted by Courtney. From the moment I explained my iPhone issue, Courtney knew exactly what was wrong and resolved it immediately—with confidence and professionalism.

I am spending a month trying to get One Gig Fiber in Franklin TN. AT&T techs do not show up for their service appointments. Customer service gives conflicting reasons. I think the CWA Union workers care less about their job. So frustrating. I may be forced to get cable TV just for Internet.

I have been on AT&T DSL for about 10 years. I was paying $55 then and it is $85 now! The speed has not gotten any better and comes in at a blazing 8Mb. Yeah, you read that right. So slow that games and shows periodically disconnect because they reach a buffering limit. Nothing like missing 5 minutes of a live event when that happens. Sitting here now using my phone as a hot spot because the DSL is down for a 3rd time in 3 weeks for a roughly 12-hour repair. If you can get an unlimited data plan for a hot spot, it's better. Customer service is outsourced overseas and it is worse than you can imagine. Point Broadband ran fiber down my road a few days ago and I can't wait until the drops are done so I can sign up for it. We will NEVER give another penny to AT&T!

This company makes cancellations IMPOSSIBLE— they do not accept equipment returns at their storefronts so you have to make a separate trip to a FEDEX or UPS. When you do cancel service before your next billing cycle they will try to charge you anyways. DO NOT LET THEM. GET YOUR MONEY BACK AND GET ANOTHER SERVICE. They are scammers and they’ll never get another dime from me and I’ll be sure to spread the word to everyone I know. AWFUL COMPANY, unethical business practices. They should be ashamed of themselves.

This service could be phenomenal but it’s unusable as is and I’m paying for it. Have an IT computer science background. My mother bought it. It worked incredibly well the first payment cycle it was connected. I was about to sign up myself but glad I didn’t. Next billing cycle it was disconnected. She actually paid multiple times without reconnection. Came over to help her fix it. Not just once but repeatedly. Devices new to the system could connect to the device but no internet… and a link to a payment page saying it’s unpaid. Open the page. It says the service is paid for not just now but in advance. Call. It’s paid.

Door-to-door salespeople came around and I have been meaning to try a different internet service so I tried it out to see how it would be. Once the modem came in, I set it up and did a few speed tests. It is significantly slower than my current provider (Spectrum) in the area where I live (SE USA), so I am attempting to cancel and return the equipment now. I've been on multiple calls and chats waiting, but have not been able to get a hold of anyone yet. The whole experience has been a big waste of my time.

I brought a new laptop. I'm a current AT&T Internet customer. Wanted to download the McAfee VirusScan Plus software on the new laptop. Easy task I thought. Found a page on the AT&T site for the download. It instructed me to send an Email to attantivirus@att.com and I would receive the download instructions. A month later ad 10 emails sent. NO INSTRUCTIONS. So I breakdown and call Customer Support. The voice prompt could not provide info on the VirusScan software and kept running diagnostics on my system and wanted to reboot my router. It took several calls and me telling the auto voice prompt "Speak to an Agent Please" over and over, before I got someone on the phone. The person directed me to the same email instructions that had not worked. I informed her that I did that already!! She made some calls and came back with "The server is currently down, it should be back up Sept 1st."

Absolutely horrible service!! No rural coverage, customer service reps all speak very broken English, app is always buggy, or down. Forget about calling customer service with their unproductive voice assistant and wait times that exceed over 1 hour. Go T-Mobile. I’ve never been happier.

I tried installing internet in a small commercial space for 3 cameras. 1st contract signed after they verified it was possible to provide to my location. Installer came out twice- and then let me know that they could NOT install internet for us. Cancelled contract. After finding out that both neighboring tenants use AT&T, I called back and spoke to someone else. They suggested Internet Air, so I agreed and signed a new agreement. They mailed the modem to the wrong address twice before getting it to me. I had to deal with returning the modems and fighting for the return credit of the modems. This is a plug and play modem, so my camera installer plugged it in with the set up. It worked for 2 minutes before losing connection and never worked again.

Had an original scheduled time at 8-10 am. They changed scheduled time for 10-12. After I changed my schedule around. So I rescheduled for today which is 6 days later. For the time frame of 10-12. Because I complained first time. Surely they couldn’t accommodate early morning for me. Now the day of appointment. I waited two hours. To get a text, they are not making it by 12. There will be other internet services coming to Rock Hill, SC. So, I will definitely pass on AT&T.

Company is deceitful on phone payoff and billing payment. Billed showed way more than we were told. Service canceled and still charged lines never used. 2 watch lines 188 dollars. Charged even after having receipt of return.

AT&T had an outage Thursday August 7th. They came out to fix it Friday but the two guys who fixed the outage did not fix my connection causing me to miss 4 days of work and all they could offer was a $3 credit. In all honesty they could have offered more but was not willing to! I will be switch providers.

Started when I had to buy an extender just to get WiFi in my garage because they put the router in the basement. They would not move the router once they installed it. The WiFi is terrible and goes off and on every day even though all our devices show that the signal is strong. I have had customer service “reset” it multiple times. If you ever need to work at your house, do not get AT&T WiFi because you not be able to work at all. You are better off buying a carrier pigeon to deliver news instead of counting on their service to provide you with what you pay for. Absolute worst mistake I’ve made by switching to them.

DO NOT USE ATT AIR. This is a trail program that they do not have dialed in yet! It DOES NOT WORK. Every three days it goes out and doesn’t come back no matter what they do in their end. This has been an ongoing issue since day one. It’s been a month. Still isn’t fixed. If there is other options in your area I promise you will me 10x better off. ATT should be ashamed to even bring this product to the market!

I lost my SIM card overseas, so I suspended it with my user id & pin; than when I came back to the United States, first called customer service. They told me to go a store to verify myself with my driver license.

AT&T has to be the worst internet provider I’ve ever had without question. My internet has been out for 2 days now and there is no end in sight. I can’t get ahold of an actual human being to rectify my issue. The robot makes suggestions to fix my internet which I’ve already tried and was unsuccessful. When I try to speak to an agent I am told there will be a 2 and a half to 3 and a half hour wait time. By the time they call me back which was way outside the allotted time window, I am either not at my home anymore because I have a life! Or it is 1:00 am and I am asleep. When I finally received a call when I wasn’t at my home anymore the man on the phone tells me that since I am not home he can send someone out to look at it but it will cost me 150 dollars.

Random connection issues, inconsistent with wiring issues. Followed troubleshooting, and was informed of potential charge if technician comes for service. Unacceptable to pay for expensive service to receive this lack of support. Canceled on morning of 1 Aug, and now have to pay for entire month because of new billing cycle. Got rid of AT&T cell phone service years ago, and should have followed through and cancelled internet at that time.

Just switched to AT&T 6 days ago! It’s a NIGHTMARE! Yesterday they were supposed to come set up the internet, no one ever showed so I called! They has created my new account in someone else’s name….scheduled delivery tomorrow! Well, today our internet is out!! Called again after a 4-hour phone call yesterday! A manager Tiffany is atrocious! Awful service! If I hadn’t already switched the phones I would be CANCELING! NIGHTMARE!! Also AT&T reception is bad so far only 2 bars almost everywhere I have been!

Phone is a worthless brick every day between the hours of 3pm and 11pm. I don't get a discount for their lack of service. I was told I just have to be okay with them throttling service which has been illegal for a while now.

Worst service and customer service ever in existence. I needed a shipping label to return the horrid product. It took 6 calls and almost 14 days and counting to just get a label. It feels like they want me to go past my 21 days to return so they can charge me the $200 equipment fee. Never get nor will wish upon my worst enemy. On top of it I didn't even want it. It was forced on me to trial by another internet company.

Horrible. I don’t recommend this to even my worse enemy. ATT forced my grandparents to switch or they would shut off their old fixed wireless so we did. Well that went as well as you would expect. Constant packet loss, unreliable service, constant disconnections. I filed a report with the FCC around 3-4 times in which att contacted me and said it because of their towers. Well if that is the case why are they still offering this crap to people if it does not work. I will 100% be spending my money on something else so will my grandparents.

Where do I start?! I was approached by an AT&T agent when I was at target department store. I usually do not fall forward this trap but this time as I had some time to kill, I listen to them. I had 4 lines on a family plan with Verizon and pain around $164 per month. Patient told me that not only will get for new forms but also the total months is going to be around $150. Then I added the fifth line which I had with Mint mobile to the plan. Not to mention that this process was a disaster, but after that the bill was supposed to be around $175 per month. Then the first bill came and it was $502. They added so many connection fees service fees and so many hidden fees which I specifically asked the agent how much my bill would be and they said $175 but it was not.

GigaPower (a joint venture between AT&T and BlackRock) damaged our neighborhood common areas and owners' properties when they installed fiber optics. They refuse to repair yards and driveways. They also placed a four-foot-high AT&T Tombstone in the front of our community sign and refuse to move it. DO NOT let this experience be yours. Say No to GigaPower, BlueStreak, and AT&T!

The Internet Air hub worked pretty good for the first few weeks we had it. Then it started dropping signal occasionally, especially around the 4:30-6:30 pm time frame…10-15 minutes at a time. Eventually, it started dropping signal at all hours of the day, and the 4:30-6:30 pm outage now running into the 2-2.5 hours plus range. Called customer service and tried a couple of their suggestions, without any improvement. Finally was able to cancel, but not without about 30 minutes of getting the runaround from customer service, we were able to cancel. There is NO WAY we could have used this system while we worked from home during COVID - we’d both probably would’ve lost our jobs as there’s no way this system could’ve handled both our work needs for entire work days. If I could give it Zero stars I would.

AT&T has to be the worst Wi-Fi ever! Which probably explains why their customer service is also the worst! Our Wi-Fi constantly goes out. This time it has been out for several days and when I call, I am told they don’t know when they will be able to fix the problem. One customer service rep told me that their main server went down. It’s been down for several days now, with no hopes of getting it fixed any time soon. How does a company as large as AT&T not know how to fix their main server?! Every time this happens, AT&T customer service tells me that I will be credited for the days of no service. I’ve never received a credit. How are they still in business?!

If possible I would rate a minus 5 stars. On 06/12/25 I spoke with Mikala and told her I wished to cancel my internet service, the account was paid through 06/27/25. She advised I call back on or before 06/25/25 to cancel and the account would be closed and I would have a zero balance. I contacted AT&T on 06/20/25 and spoke with Evon, told her I was cancelling my service. She directed me to return the equipment to a UPS store and I would have a balance due through 07/03/25 of approx. $71.00. I explained what I had previously been told and she brushed me off. The equipment was returned on 06/20/25. I received a bill in the amount of $70.10 on 07/15/25. This is the second time I have been lied to and misled by AT&T representatives. What reputable company charges you for service on a closed account?? Do not use AT&T for any of their services.

Service goes out weekly. Hard to work from home. Constantly having to drive two hours to go into office because of the service being down and I have fiber optic!! Choose another provider in this area. Now this site won’t upload my review because it’s a one star. ⭐️

Just super bad & gets worse every day. Wired connection is so slow and never seamless, and forget about wireless, just pathetic. I wish I had another service in my area to switch for good. Gets worse every single day and there is no end to this. No matter how many times they come to fix it will never change the story. I wish I could give 1/4 of a star. 1 star is like too good.

This is probably the absolute worst Internet service that I have ever had. I made a payment arrangement to pay my bill on a Monday. I needed more time, but I waited too late to ask so I paid my bill that Thursday. In between those days my services were suspended. OK, that’s my fault. However, I paid the back bill and my current bill to make my account zero balance. Needless to say it’s Saturday. I have spoke to over a dozen people and my services are still not back on. On the app it’s saying that my account is still suspended. Nobody can fix whatever issues is going on. Not to mention the month before last I was double billed. The service cuts off at the same time every night between 9 PM and 10 PM. Cheaper prices but horrible service. My advice to anyone don’t do it.

How dare AT&T raise my bill (even though my old bill was high) to 80 dollars due to people stealing copper?! What that gotta do with me! I pay my bill every month for some rinky dink service that I’m forced to deal with.

I had 10 customers walk into my barbershop yesterday who said they couldn't get through on the phone. That means that several people went elsewhere. We've had this service for 2 months and they're still not done setting it up. Don't do it!!! That cute little ** girl that's trying to sell you this crap is a decoy.

I have had amazingly bad experiences with AT&T service in the past several months. Started with the gateway dropping out constantly. Was told they needed to replace the gateway. Neglected to say it was backordered. When I didn't arrive before I left on a trip, I cancelled the exchange, but they started hounding me with harassing texts to return the equipment that hadn't been replaced. Went downhill from there. Spent HOURS on the phone getting things resolved and arranging for them to come and bury my fiber cable--supposedly for free. Just got a bill for $150, so now I have to get on their customer service merry-go-round again (actually, it's more like the worst roller coaster you've ever been on). They've wasted so much of my time and they keep jacking up their service. I'm ready to quit them altogether. The level of incompetence is truly astounding. One department doesn't talk to the other. Their customer support system is horribly broken.

I called AT&T about my cell phone phone service and the rep. asked me about internet. She said she could provide internet service for around $90 which is what I was paying Spectrum. She said I would also get $250 in Visa cards. I signed up for internet and landline. My biggest mistake in ages!! The installation was a nightmare.

Moved into our new house and had AT&T install everything. Told them where I needed to Ethernet cable to run and where the outlet needed to be. Paid in full. Realized later that though they installed the outlet, there is no cable running at all from the router to the outlet. Now I am being told that I have to pay another installation fee for them to come run the wire. This company sucks and it’s impossible to find anyone that remotely cares about their customers.

So I ordered fiber internet 2gig and had to use their stupid install. I have fiber in the house already. Why can't they send the box. I plug it in and done. Not have to have some guy come out and plug it in. Fine, take off work, wait around appointment for between 12 and 2, doesn't show up, no call, nothing. Call at 3:15, can't find anything out, stuck on hold for an hour. They wanted to reschedule, no way I have an appointment between 12 and 2 WTF. Why should I take off again from work. Why can't they just send the gateway to me and I install it. I will never use AT&T again

Terrible setup experience that doesn't work and just stuck on preparing your network. Would never recommend to my worst enemy. Will be cancelling my service and demanding a refund if they don't fix by tomorrow.

We just switched to ATT fiber optic internet and have seen nothing but problems with their installation. Installers had to make three different runs, over two days, of interior fiber (from the exterior interface to our modem) because the fibers in the cable kept breaking. Since the interior cable seemed to be fragile, I asked that the installers make sure the fiber optic cable was suspended from floor joists and not on the ground of the crawl space where other people might step on it and break the fiber. You guessed it – on the ground for most of the run - I had to suspend it myself. Because the outside fiber optic cable was laid out over areas where I knew there had been previous cabling buried, I asked the burying crew (who came with a power trencher) to hand bury the ATT fiber cable at a shallow depth. You guessed it, they ran their trencher through a minefield of cables and cut four buried cables (pictures 1,2,3 & 4).

On Sunday, June 22 my neighbor had a technician come out to re run a new line to his house from the box in my yard. My camera went off for me leaving to go to church. I arrive home and no notification. I go inside and see my internet isn’t working. I see a black line going across the road from the AT&T box in my yard. I go to my neighbors and ask about them getting this done this morning and they said yes. I had internet before technician came out. And some point from the technician Reggie in Raleigh NC coming out and I getting home my internet went out. I called AT&T to get someone to help and they said all they can do is send someone tomorrow. Why do we as the customers have to suffer and not be able to work due to a potential problem created by the company.

Horrible service. Rude service tech showed up. Never came inside to check service, spliced line and halfway repaired. He couldn’t get away fast enough. Service has been out almost a week. Don’t install AT&T.

I have internet service and it is terrible. The internet freezes. I have been having this issue for months and it's getting worst. If you trade in the stock market DON'T USE AT&T. You will lose money. The representatives are no help. They just tell you to restart your modem. There is no true corporate number. You get another representative each time. Rip off is what AT&T is. Today I was told I can pay 150.00 for a tech to come out and move the modem. What a joke!

Speed inconsistent and about 1/2 what has been promised. If you test the line, they can identify your SpeedTest signal and will boost temporary their response. To prevent this from happening, use a VPN line with SpeedTest, but not w/o it. OR use TestMy.net, or Google mesh if you have one.

ATT buried cable in my yard twice. The first time only a couple of inches deep. They tried the second time and told me their policy was to bury cable 4 inches deep minimum. However, when I started checking some areas were not buried more than 2 inches. When I brought to supervisor's attention, he was rude, defensive, and offensive as well as disrespectful. It appears they want to do whatever they feel like doing and do not want to be questioned. He threaten me that they would cancel my service. In my opinion they are just too lazy to do the job correctly. In the future, I will hire someone to bury cable properly. These folks need to learn the only reason they have jobs is the customer. 0

I have had ATT cell service and internet for about a year and a half, and I have had nothing but problems with both. My TV picture is frozen as I type this. I can’t get a clear picture (when it’s not frozen.) Support is useless. I keep getting told that it’s clear on their end. Like I’m imagining it or just making it up. I do food delivery and I have no more than two bars on my phone. So, I don’t receive a lot of food orders, because the speed of my phone. I’m losing out on a lot of money because of my phone speed. I traded in my iPhone 15 two months ago and I still haven’t received my credit for the trade-in. By the way, my TV picture is still frozen. Now there’s a circle just spinning.

Worst internet, slow and unreliable. I have told them several times about this and they do absolutely nothing about it… My internet worked better before they went to that fiber optic crap, looking to change internet providers since AT&T doesn’t care.

ATT shut down our office U-verse as they wanted us to "upgrade" our service with them. After one hour & 16 minutes finally got to a "stateside" technician" who advised me that ATT had to upgrade my office service. I'd pay lots & lots of $$ to discuss this with any ATT person face to face.

Absolutely Terrible Experience with AT&T Technical Support. This has been one of the most frustrating and disappointing customer service experiences I've ever had. My home internet went down unexpectedly on Monday at around 2:30 PM. I contacted AT&T, and they scheduled a technician to come on Tuesday between 12 PM and 4 PM. I rearranged my schedule and took time off work to be available. The technician never showed up. I didn’t even receive a courtesy update until 7:20 PM—hours after the scheduled window—when I got a call saying the tech “couldn’t make it” and that my appointment would be rescheduled for the next day, Wednesday, between 8 AM and 12 PM.

What a total mess. I found out Friday May 30th that AT&T was in my yard doing fiber optic. Ok that’s cool, but I was never informed from them on any work being done. When I looked at my back yard I had one filled hole and another left open with wires all over. The hole was 2 plus feet deep and about 12 inches round. Plus they left my gate open and I have dogs. I called customer service that night and they said someone would be out between 8pm and 1am. Reference number **. I stayed up and waited, no one showed. Someone showed up Sunday June 1st and said that isn’t his job and he’d contact them.

What a joke. They came to the house to install internet. Did some inside work. Another day for outside work. Weeks later no outside activity. Call customer service (5-30-25) to find out what going on. Customer service has no answers on when they will get back out. I asked if it’s a week or a year. No answers. Not a hard question but a difficult answer.

I have 2 cell phones, internet and direct tv with AT&T. Their customer service is the worse I have ever seen or heard of. AT&T store told me to call AT&T them direct to switch my phone from prepay to a plan that my husband has. I was told by customer service that I had to go to a corporate AT&T Office and I asked if they could tell me one that is in my area...she hung up. I am 71 years old and the way the supposedly "Customer Service" people and even the call line is a disgrace and you feel like they just want you to go around in circles. My suggestion is to have these work at home employees go back to working in an office environment so they can be supervised properly and prevent watching tv or babysitting while they pretend to help you.

Their modem stopped working. It’s a business account. I need my Internet to operate my business. In order to put in a new modem which they wouldn’t let me do myself, they required me to have an eight hour window where I would be available. Eight hours is extreme. It’s inhumane. The customer service is horrible. They are the only fiber optic available in my area so they have a monopoly on it. So I have to just suck it up and take the abuse from AT&T. As soon as another option becomes available. I will jump at the chance to leave this company so I never have to deal with them again.

Worst experience with tech support and customer service. My internet has been having issues with over 3 months and they keep charging every month. They have sent several techs that do not know how to fix internet and customer service won’t recognized their problems and will still charge you every month. Internet is slow and expensive. Techs do not know nothing about internet problems.

If I could give zero stars, I would. I can't tell you how disappointed we are with AT&T! We have been with them for YEARS (Internet, DirecTV and phone)! I'll start by saying the customer service is HORRIBLE!!!! You can't EVER speak with a human being and the voice prompt keeps you going in circles and if you just stay quiet in the hopes of speaking with someone, they just hang up on you! Their prices have gone up so much, we decided to move over to Spectrum and DISH and save $100 a month. I have been on the phone for three hours (just today) trying to get our landline phone number switched over - I am in tears because it should not be this difficult. This doesn't include the many extra hours this past week I've been on the phone with them.

I don't write many reviews. Their customer service is THE WORST I have ever experienced with any company. Absolutely indifferent to our nearly two weeks of no Internet. Their team is incompetent and ill equipped. They have no idea when it will be restored and have zero intention to do anything right for the customer for the inconvenience. DO NOT DO BUSINESS WITH THEM.

The salesperson that sold us told us we would have super high-speed Internet in a month or two, as soon as it was installed on our street. Now, 3.33 years later, we do not have modern 5G Internet service, but we've sure been paying for it all this time. Every time I call to check on installation/availability, it's the same old song & dance, yet I'm still waiting to be able to do video conference with my employer's regional office and HQ. Ugh! Whatever happened to delivering on your promises?

At first they tried to sell us on the new faster (and more expensive) fiber optic upgrade, we declined as there was nothing wrong with our current service. Then they tore up our yard and made us pay for the service upgrade anyway. Which, it turns out, is worse than the original. Now there isn’t a work meeting, movie, or game that isn’t crashed with “connection status change” problems. Thanks Att.

When the service was up, it was good. However, the service went completely down on 4/27/2025 and it is still completely down after 9 days and counting. I have called repeatedly over that time span and regardless of what you tell them, they repeat the same thing off the script they’re reading, over and over again. I even reached out to the service technician who did the original install since I had his number. He ran diagnostics and told me exactly what the problem is and what to tell the support person (create an XH ticket for an offline Ciena 5140) so he could pick up the ticket so that he could work on the problem.

AT&T recently tore up our yard with zero notice to install their fiber wiring. Not only did they dig massive holes well beyond the designated utility zone (nowhere near the road), but they also cut our existing Google Fiber line in the process—completely ruining our service without any accountability. What makes it worse is that we’ve been customers of theirs in the past. They’re notorious for raising prices out of nowhere, and only when you threaten to cancel do they suddenly “find” hidden discounts. That kind of manipulative pricing model is exactly why we left in the first place. Between the total disregard for our property, their sneaky pricing practices, and the blatant lack of communication or respect, we will never use AT&T services again and will make sure our neighbors know the same. Steer clear.

We inherited a property which sadly was already set up with AT&T. My wife added her name to her mother‘s account in order to keep continuity. This led to multiple cases of misbilling, randomly deleting the service and extorting payment in order to get it turned on. Forcing to switch to their new air service by turning it off in the middle of the workday and extorting another payment only to apply the payment to one of four different accounts that they kept setting up and not to the current account, causing late payments and repeated outages Despite multiple attempts, which would just seem to generate a new account without crediting from the accounts of the previous extortion. The level of their incompetence is impressive.

I wish I could leave a 0 star review. DO NOT USE THEM. From the confusion of setting up my home service, which took them 4 visits to set up (even though the prior homeowner had the EXACT same service set up as us), the confusion between different sales guys for our wireless phone service, to realizing that my 2 services are not linked, so we have not been getting the bundle discount, to us NOT receiving the rebates that we were promised. How are they still in business???

Was trying to switch to AT&T Air but when I ordered the service and equipment shipment, AT&T's ordering tool truncated my shipping address, which would ensure the equipment would never arrive. I called support (in India) within an hour of placing my order and the girl told me at least 5 times that she would look into it and kept putting me on hold. Eventually she told me that I could "just call the shipper after I get the tracking number and fix the address." I told her 5 times that I entered my address correctly, she could see it in my profile and the website screwed it up, and they needed to fix it before the product shipped. She could not or would not just fix it. (The website made it impossible for me to just cancel the order myself even though it had just been placed and hadn't even been processed yet or I would have just done that.)

I began wanting to give 0 stars. We’ve had it for 1 month. There was a discrepancy on our payment as it was set up under my name which it had never been (long story there). Nevertheless, disruption in service. I had 2 calls from them but not once did they state it was about Internet but to log in to my account which I did, and found nothing to be concerned about!! Internet Is disconnected. I pay at night then call the next morning and spoke with 2 individuals who kept saying I had to wait 24 hours with no explanation. I called back 2 hours later (this is now my 3rd call) and finally got someone who actually tried to get it in immediately but found collections is closed today but it will automatically restore after 24 hours. At least, I know now. She was also helpful in telling me she would put in a request to credit restoration and later payment fee due to all the confusion and my long history with AT&T.

We dropped our cable provider along with their internet service. Went all streaming service and switched to AT&T home internet service. After 2 months all of a sudden we had no internet. Which means no tv. Called AT&T. Made me do the unplug all the cords and see if that helps. Which it never does but I do it before I even call. This was at 4pm in the afternoon. Basically, "Sorry you are screwed. But we will come out 24hrs later to replace your router." Not, "We will dispatch someone right away." But you can go 24 hrs. Xfinity would have sent a tech out that day at 9pm at night to fix it. We have had AT&T phone service for the past 15 years. I expect a little better customer service. The reps on the phone I think had an IQ of about 70. I would ask him simple yes and no questions and could not answer the questions.

If I could give AT&T zero stars I would. I called early March to have my internet switched to Internet Air. The agent that I spoke with switched my service to Internet air and told me my bill would be $45 a month, which included discounts for paperless billing, and auto pay. When I received my first bill it was $60. I called to talk with a customer service representative and I was informed that $45 a month was not correct.

I switched from Verizon to AT&T at my business recently. When the sales people connected my wireless network my security cameras did not connect. So they basically created a huge problem for me and left me with it saying there is nothing they can do about it, They claim it is a problem is with the cameras which had been working fine for years. I'm now on the phone trying to reach a supervisor at AT&T and have been on hold for 54 minutes. I'm sure they are just hoping I will get tired of waiting and hang up. It has been several days now without security, which is a big risk and liability for me. I am furious with how this was handled. I will switch back to Verizon asap. I'm so disappointed in how I was treated. The last thing I need is to have a huge problem created and be denied customer service to correct it. I will never support AT&T products or services again.

Went to the Fish Hawk location in Riverview FL to ask why my bill doesn’t match what I was quoted at time I did the internet. The gentleman behind the counter was so lazy. Got angry and hateful when he had to get up and go to the computer then he had no answer to why. Very unprofessional and I’m gonna turn off service and go back to Spectrum. He sure could use more training.

Let me tell you how AT&T Fiber home internet ruined my life. My home Internet has been down for three days now since March 19. Currently still down. March 20 my ex-boyfriend decided to break in my house. But because my cameras work off of Wi-Fi, I had no proof that he did anything wrong to press charges. If he hurts me again blood on your hands, AT&T. On top of almost dying, I’m also a school student who haven’t been to class in three days. And I am at risk of losing my scholarship. Unfortunately, the area that I live in AT&T is the only provider so I had to use them by default.

AT&T has neglected our area for the last 15-20 years. They've strung customers along on hopes of fiber optic in our area for 10-15 years. We are currently still stuck on DSL (MARCH 2025) with AAX source speed of 6 megaBITS. There were federal funds allocated to AT&T to update areas like mine but they haven't followed through in the last 5-8 years. Instead have prioritized new housing developments (where there are no customers yet) over the areas stuck on 2001 speeds. And they lie about why, they say it must be your router or a bad line; until they come out and can't figure it out, then default to the router lie. Replace it and a week later right back to same poor service.

ATT scamming America since Bell Telecom. Didn't get gigabit fiber until 2022, when weathier and more anglo dominant regions received fiber in 2015. I guess having Disneyland nearby doesn't help, not high enough income bracket. Gigabit (1000mbps) fiber connection, when att offers up to a 5 gigabit (5000 mbps), is not consistent ever. Speedtests on att own website shows bottleneck forming att contracted data centers. Att tricks users into believing they recieve an overprovisioned speed of 1100mbps to the modem, when once actually using the internet and internet traffic is handled through data centers your speed will drop to below 500mbps. Conveniently att's next lower speed plan of 500mbps. Customer service reps are trained to lie. Several FCC complaints have been filed. Not resolution. The speed throttling continues. March 2025. Att still throttled all fiber internet. Speeds are lies.

ATT home internet is easy to get into but a nightmare to get out of. They will lose one of your payments. You can show them your credit card statement showing how they charged your credit card. They won't care. You can terminate their service early. They will not reimburse you for those extra unused days. You can return their equipment to FedEx store. They won't care. They will continue to send you text messages and emails for three months saying they have not received your equipment despite you calling them several times with your FedEx return info. Then finally they will send you a text at 5:30 am saying "Unfortunately we have to charge you $330 because you haven't returned our equipment." (Which is what brings me here to report this foolishness). Do not sign up for AT&T home internet. They will try several different ways to make you pay for things that have nothing to do with your internet service. The End.

Internet went down for days due to them expanding their service. Was never notified ahead of time (good thing I wasn't in the middle of an exam or work meeting when it went down). Was told they don't know when I will get service back. Another corporate company that doesn't give a damn about their customers, only profits.

I have been an ATT customer for over 20 years. I am closing all my accounts with ATT. I have not received a correct bill since June of 24. My bills are still a mess. They have varied from $169 to $950. My bill is supposed to average around $270, have been charged for 2 phones I never received. One of their sales people changed my account without my permission. I am done with them. They do not care about their customers. I would use 0 stars if available.

I have had this for about 5 days. I'm about a mile from the cell tower. The reliability is far worst than what I had before with ATT. It drops out continually. Worst service ever. Will contact customer service to cancel.

At&t can take fiber and .... you know the rest. This is horrible. It has been a horrid experience from beginning to end. Even prior to introducing Fiber. You all are a giant, great scam. We are supposed to have pure satellite connection, but you hoard the technology. This is not good at all. Fiber is a scam that doesn't make anything faster at all, but they force you to get on it. They also manipulate your speeds and lines if you don't. A shame how you treat humanity. You could be so much better than that!!

I recently switched to AT&T Fiber and planned to switch my cell and home phone number. Fiber and cell phone switch was not too bad. But the homeland switch from Xfinity to AT&T was mishandled. 1. ATT said the port would complete 2 weeks from now. 2. Two pass; phone seems connected through the router. 3.One week pass. Disconnected. "Saying Xfinity needs to release number". Called Xfinity, they said it was done. Call back ATT 4. Oops. It now needs to be put into process to transfer. Another week. Terrible. Experience. Will be a miracle if it gets transferred after 1 and half months of being new customer.

This is by far the worst internet I have ever had. The connection is always being lost or dropped. The speeds are slower than what I had with Xfinity and Spectrum, but this is boasting one gigabyte and fiber. The promotional sales were all a scam. They say that you’ll get $150 for being a customer but I never received a full 150. I only received about a $94 split between two $47 gift cards. I hate that my complex can only be serviced by AT&T. I will never use them again.

I had an extremely disappointing experience with the AT&T Air Hub. Here’s a breakdown of my issues: Connectivity Problems: The device couldn’t connect at all, rendering it unusable for my home setup. Free Trial Misrepresentation: Despite being told there was a one-week free trial, I returned the unit after just two days when I realized it wouldn’t work. Delayed Delivery and Unfair Charges: I was charged $4.04 for a delay of five days in receiving the Air Hub, even though I had already returned it. Ineffective Technical Support: The technician who visited couldn’t even get the device to work properly.

I primarily use the voicemail system for work and they have basically rendered it unusable since the update (yesterday). Can't rewind or fast forward messages without the call hanging up (pressing 1 rewinds, and 3 fast forwards the message by 1-2 seconds each time you press it... but press it more than 3-4 times and the call drops). It takes 30 seconds just to explain the date, time, and caller info before it plays the message (no option to skip it), there is no option for visual voicemail, and messages automatically save and flood your inbox now. Definitely tell they are getting cheaper as we go.

Issues with ATT internet air service and processes:

I received an email from them shortly after I stated to use the device. It said that my sim card may have been compromised. I called to learn more. In two days I learned nothing. I canceled out my credit card as I was on auto pay. They never provided me with a 4 digit pin number. Which gives less communication with the bots. I have tried to get the pin number so I can join the site to have some control over my account and pay my bill when due. I had received about 6 emails from them, but suddenly now, they can't seem to email me. They said that maybe they have a different one that what I gave them. There is no way for me to know if they can't communicate outside a bot box. I have been working on this for 2 days. I am tired, stressed and mal nutritioned from being sent in circles over and over and over...

This is the WORST service you can get. You might as well not use internet at all... The internet crashes and goes out pretty often. I AM NOT EXAGGERATING. THE INTERNET IS HIDEOUS. Don't waste your money on them.

Worst internet ever. Customer service is the worst if it’s even possible to be worse than the internet. Internet not reliable. Customer service immediately cancelled my plan and said I was still expected to pay for the new month otherwise they would send debt collectors after me.

On day 4 of an internet outage. “We are working on it” has been the default response for the past 3 days. No information on if the problem is actually being worked or when it could be resolved. The rep today said it could be 2 weeks! Never had a long lasting outage like this with any other provider. AT&T promotes themselves as “reliable” with limited outages. 4 days of an outage is not how I define reliable. Would potentially be tolerable if there was an iota of customer service.

The absolute worst internet I've had since dialup. Most of the time when I run a speed test I am lucky to get 4 mbps upload speed. You get what you pay for. It was a lot less per month than the other providers in my area, but man is it bad.

My experience with AT&T has been nothing short of a nightmare. It began when they accessed my backyard without permission while I wasn’t home, and during this time, a laptop was stolen. Despite raising concerns, nothing was done about the theft—no compensation, no accountability. Fast forward about a year later, when I attempted to deny AT&T technicians access to the utility pole on my property due to a lack of easement. Instead of handling the matter professionally, the technician refused to leave when asked, and the situation escalated alarmingly: I was threatened with a gun and bullied on my own property.

Increased my rates 5 fold without my knowing. But did not increase my speed 28g. Budget income on auto pay. Discovered the increase after renewal of my credit card. Had similar problems in the past. A real rip off. Phone people spoke very bad English. THEY Couldn't justify the rates. Not happy with their technique. Pretty slick. Bean counters. Bad English. In other country where American jobs have gone. Very poor communication.

The absolute WORST Customer Service and Supervisor I have ever spoken with. I just had AT&T fiber optic installed on Thursday, now Saturday morning it stopped working. The service team I spoke with refused to do a line test and kept saying a Technician could.come out on Monday after I repeatedly told them I was not home on Monday. The Supervisor refused to let me speak and kept talking over me. I do not think the speed is worth this quality of service and I Will keep my Spectrum internet service. Yes I had problems with my Spectrum service when it was first installed but they went above and beyond to get the issued resolved.

The service is terrible and hardly ever work. I called to cancel my autopay because the account was compromised and I notified At&t and provided new payment method and also needed troubleshooting for bad service. The rep decided to credit my account and said I didn't need to pay. That's how they get you. Not only was my service suspended but they charged me return fee even though I notified them that the account had been hacked. They charged activation fee and other fees. My bill was suppose to be a set amount $55 but it was double. I stopped using t the service because it always had an error message E400 so I requested to be canceled. They never cancel it and took $156.90 out of my account and for 2 months the service was suspended. The representative Cathy #** was inconsiderate and refused to assist. I will NEVER do business with ATT. The price is NEVER what they promise. Thieves.

In August of this year, I visited an AT&T store in Grand Junction, CO, to set up four new lines. While assisting me, the representative suggested I also consider switching my home internet to AT&T’s new 5G Wireless service, claiming it would be just as good as my current provider. I was assured that I could try the service risk-free for a week, and if I wasn’t satisfied, I could return the equipment without being charged. Shortly after receiving the equipment in the mail, I installed it and ran a speed test to compare it to my existing internet. The results were disappointing—the speed was not even half of what I was currently getting. I immediately packed up the AT&T equipment and sent it back the next day.

I have this device since June and it is the worst mistake I have made. DO NOT switch services. This device doesn’t work at all. I spend over two weeks calling everyday for this device to work as it should. BAD BAD BAD SERVICE.

A few times we came soo close to cutting the fiber cable. The first time we reported the cable burial issues it took almost 8 months until we got the issue resolved. There has to be quality control on work done by sub-contractors, especially in running fiber cable to the premises. While the crew that showed up to bury the cable were decent people. They seemed focused on getting it done fast. Other than that fine service. We're located in Cob County, area code 30066. Also every once and then we received text messages that we need to upgrade our ATT fiber modem. Instructions were vague on what to do. It would have been more helpful if they just sent a technician to upgrade the equipment. This area of support has some room for improvement. I would recommend att-fiber to friends and neighbours; but I would be worried if they end up with post-installation issues that we experienced.

Was told to switch to fiber. After months of sales flyers and phone calls asking us to switch. I am now 5 months with only part of the hook up done. AT&T used to have better service. They have cancelled our repair order twice, after we ran the fiber in the shop so they did not have to! Not a great experience here in xenia, ohio.

In this year, AT&T has sent me a letter saying they've leaked my data, sent four letters demanding that I switch to Fiber, when the technician left notes saying it wasn't available in my area, asked me to schedule time for said technician, twice, changed my payment amount without telling me, changed my payment method without telling me and charged me for reconnecting my service, which is the service I've always had. I talked to customer service in another country and determined that the only thing the company could do for me is to add another line, for an upcharge but cheaper rate per phone. I cancelled my Internet today and will be moving my cellphone service as soon as the contract has finished.

Our sorry internet with ATT has been down for over 6 weeks!!! We had a hurricane so I understood for 6 weeks of that. Every time I’ve called I have been lied to about getting it back up. I was told there was no outage even though everyone on our road was as out. I was told if I agreed to fiber then they would fix me otherwise I they weren’t going to even though it was their dsl internet! Wouldn’t even come out here although went to both neighbors on each side of me to eventually fix theirs because they had fiber.

Aggravated. No help. Broke in less than a month. Won't send a tech for days. Save your money and find a different provider. Wife works from home, and has schoolwork. Did not use the cheap option either.

Hello, I just wanted to give a five star rating to the AT&T store in Carefree Highway and spoke to a gentleman name. Moe who helped me tremendously with my AT&T account set up friendly patient courteous, and made sure I had got all my needs met. I highly recommend going to this location. Thank you very very much!!

We had internet outage for more than 24 hrs. They are really bad on updating customers with updates, the eta time keeps changing. We had to wait 1 plus hour to get hold of customer service. I lost 1 day of work as I work remote and had to take out PTO. We live in small town in Wisconsin, not densely populated city and still taking this long to resolve the issues. Still no eta time yet, so frustrated.

ATT has constantly not allowed my auto-pay to go through causing late fees on late fees. They say auto pay is signed up and good to go...but nope. Lies. Worthless service. Go with another company whenever possible.

AT&T promised to give me service at one rate, when I got my bill I learned it was higher. I called and they said I needed to set up auto pay. When I set up auto pay, I still received higher bill and I paid my bill and my money went to another account. This is my 3rd month having them and I’ve had to call them 4 times already, spending at least 1.5 hours each time.

AT&T called me to offer me their new internet Air. They said I would get substantially faster speeds for about the same price, I said, "Please send me some information." A week later, a box arrived with the equipment. They had signed me up for the service without my authorization. I was on the phone with them for nearly an hour canceling the service and getting them to come and get their equipment. I'm in a rural area and not close to a FedEx to return their equipment. Overall AT&T internet is slow and from all the reviews I've read internet air is no improvement. Very deceptive business practice to sign people up without authorization and then demand that they returned equipment that was not requested.

PITTSBURG TX AT&T home internet is terrible. I MOVED from TN to TX 11 months ago and work from home. THERE HAVE BEEN 21 *outages.* I was fired from my job because of horrible upload speed. My address is ** Pittsburg TX. I HAVE since switched Optimum and the service is excellent.

Shady. Qualified for a discount on my internet account and during the call the guy talked up internet air "for the same price" so I said sure. After the equipment arrived, I found out that switching to Air WOULD NULLIFY THE DISCOUNT, resulting in a bill 30 dollars higher each month so I canceled 3 days into the seven day trial. They did everything possible to avoid having to send a return kit as there's no ups stores or fed ex stores in my city, trying to tell me I'd have to drive several counties over to the nearest one. I already read the help info on this so I knew I Qualified for the return kit, they just didn't want to honor it.

Constant dropped signals requiring having to then reset either the modem, TV or streaming service. It's exasperating. I'm 58, I'd like to have reliable internet in this lifetime. constant freeze and buffering. We thought using Earthlink as an intermediary would avoid AT&T customer service and it sort of does. This way Earthlink can kindly tell us with the utmost courtesy that no matter what you name a **, it's the same stinky ** we all remember.

Zero stars. Internet has gone down every day for the last 3 days. I work from home and ATT is costing me money. This the 10th time this year. Each time they say it is the equipment. Doesn’t take a rocket scientist to realize the equipment needs an upgrade or be replaced. If I had another option I would switch but I live in a very rural area. Shame ATT

Internet is still down after 2 days, just get the runaround when calling if you can even get through. Cable was cut by road crews, but there are NO technicians are even on the street working on the problem. I will be cancelling my service.

SAVE YOUR RETURN RECEIPT FOR AT LEAST THREE YEARS! They will send you to collections. I have dealt with them THREE times. First time the woman at ATT even when I gave her the tracking number she still told me "We didn't get it". After arguing with her I finally ended up telling her I wasn't paying because they had their equipment. They still sent to collections and had to deal with them who got the problem solved but for only a few months. This is now almost two years and now the third time collections is contacting me again for the same thing because ATT is trying to collect money for equipment has in their possession. Also fighting to have this removed from my credit reports. I WILL NEVER recommend their service and try my darndest to keep people from the headaches dealing with this well known issue.

I have been waiting for a fiber installation to be completed for about 2 months now. The construction crew finish in July, I get a call from AT&T to switch and bundle to save money so I did. I switched my cellphone and when the installers came they couldn't do it because there was a missing "switch" in the fiber lines. 2 weeks later I get a text that the issue was resolved and get a new installation date. 2nd installation didn't happen because the "switch" had no power. 2 weeks later supposedly the issue was resolved and a new installation was scheduled only for the "switch" not to have signal. I switched my cell service for nothing and now I'm trapped with this company that doesn't care at all for its customers because if I leave I have to pay the remaining balance on my phones.

It worked until it didn't. The installation was simple but service is sporadic after dark. I'm not sure why, but nights and early mornings there is no service and you can't call tech support until 8 am. There is absolutely no help before 8 am weekdays and 10 am weekends. If your internet goes out, your only option is to unplug the box and hope that works. There is no direct number for tech support.

Zero Stars. They lie to you. Say you get a discount for auto pay and then refuse to give it to you. You call them and they hang up on you after being on hold for an hour. Then after half a day they refuse to honor their discount or give you back pay. Find someone else. They also give their money to fund right wing fake news Channels and Insurrectionists in Washington.

I’ve been a long time loyal customer of AT&T. I’m also a senior. Currently, I have standalone internet service. I was paying $56,00 per month with a 12 month promo price. My promo ended & they increased my bill to $71.00 per month. I called & spoke with Joyce on June 24th & asked what price they could offer me being a senior & longtime loyal customer. Joyce gave me a monthly price of $61.00. That includes a $10.00 discount. Well, when I receive my bill, they’re billing me for $71.00 with no discount.

PT 1-I called the store for repair, they rerouted me to India. Lady said "let me troubleshoot" then told me I *had* to upgrade without telling me $$ she asked for credit card for auto draft. I asked 3x.

Horrible customer service. In June I scheduled for August 15th install date to insure internet service by the start of college. AT&T no call no showed August 15,16 &17th. They bumped my appointment to August 26th and had my daughter miss class to be there for the install and no call no showed AGAIN and are now saying they can’t install until September 16th!!!

How can they charge money for service? It works less than half the time, every time we lose internet. They tell us it will be up and running in a few hours, and it never is. Now we have been without service for 5 days.

Att has had times of outage in the middle of the city… Pacific Beach / Clairemont… This time it went out Wednesday and won’t be back on until Monday… When there is a problem they are too big of a company to service their customers….

I am writing to express my frustration with the poor customer service I have received regarding the setup of my Wi-Fi service. On 08/21, I booked an appointment online for a technician to install my Wi-Fi service between 8-9 AM yesterday. Unfortunately, no one showed up for the scheduled appointment. I called customer service at 10 AM, and after a delay, I was informed that there was an issue and that the technician would try to resolve it next week. I was also told that I would be contacted to reschedule the installation.

I've been using AT&T internet for more than 3 years. I moved in to my new home last month where ATT was not available at first. I ordered another internet provider called Astound which my experience with them was horrible. Later ATT was available in my area. So, I ordered ATT and got an installation appointment for two weeks later. I canceled my Astound internet and right at the day of the appointment no one showed up. I called ATT and they said there was a slight change to the appointment. They would show up one hour later. No one showed up.

Worst service on internet. They gradually jack up prices and then make it extremely difficult to switch or downgrade. They are just becoming a scam. I started internet at $60. After a year so, they jacked it up to above 100. Once I realized it, I wanted to downgrade to a different package, they wasted at least 4-5 hours on call waiting without any resolution. The call always went to a call center in India where the agents were only willing to sell more services and would not listen to anything else.

I work from home and I’ve been out of internet service about a week ago! Losing internet about a month and half and a tech can’t get it to work. Will not recommend to any family or friends. I should of just stayed with Spectrum.

I had free internet from the government thru Uverse and they started to charge 30 dollars which was fine but they failed to tell me that until 3 months later. Paid the 100 dollars then it got shutoff. They told me that if I paid it they'd turn it back on only to turn it off the next day. Bad business Uverse. Going with T-Mobile now. Hopefully they're better. At least customer service was. I gave them a one only because there was nothing lower.

This is the worst possible internet on the planet, at least in my area of El Paso, TX. I have called dozens of times and have gotten new equipment, it still doesn’t work. It’s not even “slow” it just doesn’t show up. The AT&T router never shows up on any network search or is “unavailable,” meanwhile the extension I have works fine. I shouldn’t need an extension in a 1400 sqft house with fiber optic internet! Why am I paying $106 a month, faithfully for 4 years, if what I am getting in return is absolutely abysmal?! Insane, I would love to go with a better and more professional service such as Verizon Fios but my options are limited here in town. Stay as far away from AT&T as humanly possible. It’s straight garbage.

Whatever you do be careful of enrolling for ATT Fiber. The actual product is great but their customer service is horrendous. Our went out on Wed morning and they scheduled a maintenance call for that Friday between 4-8pm. Our 25 year old son stayed home for the call, since we were moving our kid into college. ATT no showed him that Friday evening and then never rescheduled or informed us of a follow up visit. I called them the next morning and they said they could not come out until the following Wed (a week without service). I could never get anyone to explain to me why, when you stood us up, we were bumped until the following Wed. Needless to say ATT lost my trust. We contacted Spectrum on Saturday at about noon, picked our boxes up and their tech came out and had us activated by 7pm.

They offer great deals and turn around and jack up the price. Stay away. Customer service lies and offers deals they don't fulfill. Uverse, worst company I've ever done business with. Uverse customer service are all liars and make deals they can't fulfill.

AT&T Internet air service is an absolute waste. I have been through two routers neither of which ever work and the system constantly goes down. AT&T is anything but helpful when you try and get a response

I've had AT&T fiber service 1 gig for about 2 months. Four technicians and 3 different gateways later, I'm waiting for for the 4th gateway and 3 new extenders. The good news is that AT&T sprang for next day FedEx. If you have some extra time and thrive on frustration, I highly recommend. Oh, I further mention the fun watching Olympic beach volleyball with frequent buffering. Maybe they'll get it right, but I wouldn't be in a rush to "upgrade".

I just talked to a rude person about new service, when I told him I need cheapest price, he said, "Hope you find one for $20," then he smash his phone without asking if I'm done or not, I will gave up with att, this is second time we had bad customer service, started with personal account.

This is the crappiest product I've ever seen in my life. The wind blows the internet goes out, if the sun comes out, the internet goes out, if the rain comes out the internet goes out. It could be a nice clear beautiful day and the internet can go out. Oh and don't try to do anything between the hours of midnight and 3 am in the morning, because there's no internet at all. But don't call tech support, because they'll say, "Oh it's your hardware." Sure. That it's your distance from the hardware. I've had my hardware replaced four times in 2 years, still in the same crap. I've had technicians come out try to charge me to check their line, haha, that's a good one. That one cracks me up and come to find out that it's still just crappy service.

The internet was good, however when it came time to move to a new house they could not offer me the same speeds I had and wanted me to get another plan that costs more per month. Their competitor gave me the same speeds I had at the same price. Customer service agents are very pushy to keep you on the phone and try to make you choose their higher plan even though you did not ask for it. I will not use them again.

Very disappointed. Due to hurricane the internet cable got severed by a fallen tree. I have had a technician out to document the issue but since then they haven't done anything. They keep making appointments and canceling. It been 2 weeks and nothing has been resolved. I'm canceling my service.

My internet went out the Friday of Labor Day weekend. A tech was scheduled to come out before 8pm that evening. The tech never showed. They were then again to return the following morning. Again a no show. I reached out to the local rep who left me his contact info. His name is Matt. He assured me that someone would be there by end of day on Saturday. Again no one showed up and I received no notifications from him. This is a new neighborhood and it is very large. I will now make it my priority to make sure No one in this neighborhood uses you. I have been and will continue to notify my newborn of your horrible service. Thank you for wasting almost an entire vacation weekend.

They are the worst in internet speed and you are promised the rate won’t change and from 55.00 they jump little by little to 115.00 in less than 2 years. I was ok with my last internet provider. I made a big mistake thinking I was going to save money by paying 55.00. Total lie.

When scheduling a technician to come out to repair the internet, the website clearly says that the technician will inform the customer whether there will be a charge or not PRIOR to doing any work. However, the technician did not do that and I was still charged $100 tech fee. I requested a refund and the service manager, Gokul refused. He didn't care that the technician did not adhere to AT&T policy. AT&T internet is NOT reliable and now we have schedule a technician to come out AGAIN!

Internet service is super horrible. Cellular phone service is horrible. Not getting calls and texts, some texts coming in days later. Dropped and choppy calls, house internet and cable service is difficult to use and horrible. It freezes up constantly, I swear I miss Sprint.

Internet is fast when it’s working. The problem is I’ve dealt with servers outages that last 24 hours or more. There’s usually an ETA that it will be restored but it’s never accurate and just gets pushed back every time it gets a little closer to the time. I’ve never had issues like this with Spectrum services. Wish I could switch back but due to my apartment only having AT&T, I am forced to stick with this one.

Over 10 yrs of service w them & is gone downhill and fast. Internet service drops constantly. Trying to get a live representative is next to impossible. They say to use the "start home app" and that times out before a chat rep gets on and it sends you back to beginning. If you are fortunate enough to get a live person, they try to upsell or sell other products. Had a door to door show up last week asked how my service was & I say failing and she says how strange that is being I have fastest upload and download speeds (thank you for confirming). Switched plans and hook up multiple times at their advice and it costs $ to follow their poor advice. I've had multiple service techs or within most recent 24 months w another tomorrow. Have received multiple replacement routers by shipped, then have to rush to return the faulty so not charged for their equipment (broken down equipment, who wants that).

The Internet service is terrible. Always drops around 4am to 6am, around 12pm & 3pm every day. On the weekends it drops randomly. I supposedly have the highest speed available in my area. Not happy with ATT at all at this point. What are we paying for?

Our internet was out for days. I was told over the phone it was due to an outage and that it'd get resolved soon. I had a feeling I should just schedule a technician to come out. We were so pleased with JaRon's professional manner and work to restore our internet service. He is a gem! Thank you so much!

They are a pathetic spectacle, DSL is always going down, they took down any repair and troubleshooting help 800 numbers to call. If you do get lucky and actually find someone to talk to, you get Punjab who you cannot understand....it's apparent AT&T is slowly going out of the DSL business... good riddance too!

We have had AT&T for approximately 5 years and our wifi regularly goes out or “bogs” down. We currently haven’t had wifi, cell service, or home phone service for 5days. When we call, we’re told “they’re working on the issue. For 5 days?? That’s absurd and ridiculous. The only company that routinely has these issues is AT&T where we live. Don’t waste time trying to call customer service because they’re no help either. The only answer I kept getting was “ I’m sure they’re about to fix the issue”. Well I have heard that since Thursday morning at 9am and it is now Monday afternoon at 1pm and nothing changed.

The worst service we've had in a while. Trying to watch the Stanley Cup finals but why would we want the television to work? We also watch a lot of YouTube, oh wait, the internet goes out every 5 minutes. The wife is going to call customer service tomorrow but they're not getting off that easy. We're always charged whether it works or not. DO BETTER!

I got ATT Internet Air a week ago. I upgraded from ATT DSL which we had for several years. So far we are pleased with the upgrade, and all of our devices seem much faster. We have 15 devices connected (iPhones, iPads, desktop pc, laptop, Ring doorbells, Chime Pro x2, three Smart TVs, and a NetGear Extender, which I already had. Download and upload speeds are good and the egg set up was very easy (we don't do gaming). Despite all the negative reviews, we don't have any complaints so far. I didn't need an appointment for setup, I did it myself (I'm a female). Very pleased so far!

I used ATT fiber internet for couple years. Wednesday our internet was offline and remote troubleshooting can not fix it. We have to made an appointment with in person service to repairing. The earliest time was today from 12-4 pm. When it was passing 4:00pm we got technician delay message, finally it said technician can not come today and asked us to made another appointment. It will be tomorrow 12-4 pm. Now we will have no internet for four days. Internet is not just for TV or Game, it is for day to day job since I work from home and home security system. Internet should give the same emergency response like electricity and water. ATT if you are short of work force please hire people to do your job.

My experience with AT&T has been extremely disappointing. My internet went down early Monday morning, and despite multiple calls to customer service, the earliest technician appointment I was given is on Friday. This prolonged outage has caused significant disruptions to my work. Additionally, communication from AT&T has been lacking, with no updates or proactive outreach to inform me of the status of the repair. I expected better service and support, especially considering the impact on my ability to work from home. AT&T needs to improve their response times and customer communication.

They totally sucks, never get this company, every day is a technical problems that's going to be resolved by 8 and I spend at least 10 days of every month without Internet so now I'm about to cancel this week.

ATT is horrible so far. They attempted to install a week ago Saturday. Didn’t finish it. They’ve had many attempts to reschedule five different times. We’ve been sitting here all day for the sixth time and they are still not here.

I recently tried internet air Wi-Fi because I only get 25mbps on my current service. It worked great (speed up to 240mbps) and was easy to set up. However, a major problem occurred. The internet air used “Dynamic ip” addresses that change every day. So… my Hulu live locked me out after four days of it identifying these addresses as new locations. No local stations on any service that requires a local fixed (static) ip address. I am returning this unit ASAP.

Been without internet for four days, had two technicians come out. First one fixed problem however 6 hours later, Internet went out again. Another service technician came and could not figure out the issue, stated would be fixed within 24 hours. However called me the next morning stating they removed him from the ticket and that I needed call and have AT&T schedule another visit. Waited all day because was told that the technician would be arrive in the morning then they ended up reschedule to the afternoon. Never came. Someone called from AT&T, scheduled an appointment for today and still haven’t heard anything. I work from home and losing money due to the no internet. It’s ridiculous to get someone on the line to help and when you do they can’t help and go directly to scheduling the technician to come. This has been an awful and frustrating experience.

Good luck getting any customer service to keep you updated about the process of your fiber installation. They tell me over and over that they will call me and update me on an install that has taken more than a month in a subdivision where they already provide service to others. All I can reach are foreigners that unsuccessfully try to speak to me, but their English is not good enough to get the point across. AT&T, YOU Suck!

You raised my bill almost 400 percent this year. Customer for 20 plus years. JASMINE CANCELED MY SERVICE. POOR BUSINESS. Do not recommend this BUSINESS. Such a ripoff. JASMINE has a very bad attitude.

AT&T spends over $3,000,000,000 on advertising and charges rural customers more per month than urban customers pay for fiber! However, based on some of these fiber customer reviews their service isn't any better. That leads me to believe that AT&T just generally SUCKS overall!

My AT&T internet went out last night 4/24, called to see if I could get help, was told by automated call no help till 8am. At first they stated 4/25 7pm service will be restored then another text said 5/3 7pm. Why do I have to wait a week? A billion $ company should have everything in order. You all wants your payment on time and also I pay $90 a month for your Directv streaming service. Do I get that money back? No. You all come up with all excuses not to give back money because of your LACK OF RESPONSIBILITY TO US

I live in a rural subdivision and the only ISP in our area is crappy Hughesnet or crappy AT&T. Neither companies are interested in customer satisfaction because they know we are isolated and they have our backs against the wall. AT&T has all but said there are not going to incur a construction cost. I currently have crappy AT&T’s DSL service which they no longer support so when we have issues we are not on a priority list. We have been down as long as 2 months in the past. The pedestal even have a rat infestation (per the tech) and the copper wires were eaten through.

I had the 1 gig AT&T fiber optic internet and my speed did not even come close to 1/2 the speed. Now after contract is up they want to charge an arm and leg for their mediocre service. They had me on CHAT for over 16 hours and when they did get to me, I fell asleep. Then, the next morning I contacted them again and got the BIG RUN AROUND! Wasted my day talking to these greedy people. I wish I knew how to upload the conversation so everyone could see the amount of time I wasted on this service.

Had home internet installed back in February. Installers left a mess of wires, an unsecured connection box by the street. Now my internet is down because of connection issues. With all the negative reviews it is absolutely amazing how the CEO keeps his job!!! Terrible follow-up by any and all management!!!

Crappy and they steal money over and above what they should be charging. I finally paid $145 to go through my checking and am drafting a letter to the FCC. $280 one month $120 the next. It’s supposed to be $89. Free phones? Ours will be paid off in October after 3 years and no showing what they did or paid for our trade-ins. The whole thing was a setup had internet installed townhouse was already wired etc. Supervisor came in to “help” with internet installation with 2 free phones and promises of great prices! Scam.

Banged aggressively on door and then also immediately rang the doorbell. Zero politeness. No explanation for their presence just immediately into asking me about my internet. When I said it wasn't interested, were very rude. I will absolutely never do business ever again with this company. Had no opinion about them before this interaction. Would probably have considered them if they just sent a flyer instead of obnoxious salespeople.

Their door to door sales people ignored our no soliciting signs and rang our door bell even though we had a sign on that too. We have an injured dog who re-injured himself because of their aggressive door to door harassment in our neighborhood.

I cancelled my AT&T internet subscription in September 2021. However, to my dismay, I continued to receive bills for October and November despite not using their service during that time. Even more frustrating was the fact that AT&T sent debt collectors after me for payment, despite the bills being erroneous. This experience has been incredibly frustrating and disappointing. I hope AT&T addresses these issues promptly to avoid similar situations for other customers.

We switch home internet from T-Mobile to AT&T home internet. They sent someone to install the internet. We selected a location will work good for us but the installer said no because the wall in between will block the internet signal, he told us that is best to install in our kitchen. He work on installation for 3 hours and took a lunch break. After an hour lunch break he then finish installing the internet. After that he asked if he can sit on hour drive for 2 more hours so he don’t have to get call in for other work. The installation didn’t work because the signal only cover half of the house, half of the house don’t get signal. They then sent out second installer after a week later and he told us we can install at the location that we choose on the 1st place and after the installation it work great.

I have had terrible experience with their customer service. I would give no stars if that was an option. On December 2023, I called to state that I wasn't going to be able to pay their $80 dollars per month, the rep forwarded the call to her supervisor who stated that they would only charge $55 dollars from that point on. I had to move and when it came time to close the account several months later, I realize that they were still charging the $80 dollars. I called the 1st week of February to disconnect the service asking the rep when my billing period ends so that I would not have to pay extra and she informed me that it was on February 20th, 2024. I also mentioned that they had never changed my bill back to the $55 dollars and she stated that it was because that plan was no longer available in my area. Something I was never told after speaking with that 1st rep.

When we closed the account we were told they would pick up the equipment, not paying attention as life went on we got a notification a year later that we had a derogatory on our credit and not any a code G derogatory something I have never heard of, it means our credit is ruined for the next 2 years, it was issued by CREDENCE RESOURCE MANA who has never sent a collection letter to our home and who says it's probably for equipment that was never returned to AT&T but can't help me unless I have my account number, so I log onto my AT&T and they have canceled my account a year ago so they can't help with an account number.