AT&T Internet Reviews

Worst internet ever. Constantly buffers. I've had a tech come out and nothing changed. If I put my TV service on my phone Hotspot it runs perfectly. Change it back and buffering so bad I can't really watch. If I had an alternative, I'd switch in a hot second.

Don't expect loyalty from AT&T. I was a customer collectively for 25-26 years. Even went for about 2 months without service yet continued to pay my bill. Many in our neighborhood chose another provider during that time. Not me, I was loyal to AT&T. I later received a letter advising my existing internet was being discontinued and to upgrade I needed to call and order equipment. I opted not to go with the upgrade. My internet service ended the end of April 2026. Now, I get a bill for "Internet services" for the month of May. I called them to get this removed because they had discontinued my service.

AT&T is THE WORST internet provider service out there by far! Outages lasting a week, lack of prorated cancellations, and frustrating customer interaction in their Hallmark! An entire week without internet is just totally unacceptable! We have had an outage since 5/17/26, a whole week having an outage so far without resolution, and not even a restoration date in sight! That is simply UNACCEPTABLE! They keep guaranteeing a restoration day only to continue pushing it day by day! I hope everyone who reads this thinks twice about getting their services!

Had a representative come to my house and offer AT&T fiber at a price of $40 per month locked in for life. I scheduled the activation for a Monday afternoon. Got an email later stating my activation would be on a Tuesday morning when no one would be home. When I called to get the installation time changed back to what I originally had, they told me my monthly rate would be $90 per month. So I cancelled my order and wondering if I’m going to have to fight for my deposit back also.

Crappy internet all the time. Then they change your plan. More money with more junk. Internet that's slower than a turtle.

I cancelled my phone line, bill was paid up and was told I only owed remaining fee for phone. Now they are saying I owe a past bill for phone cause it was still in service. I cannot get into my account. They locked me out of it. I asked them to go back and listen to recording when I cancelled the line and was told I only owed payoff for phone and they refused to do so. And to top it off they say the open line they have is not even my number. Now they gonna ruin my credit because I refuse to pay for a line that’s not mine. I only owed payoff of phone which is like 199.00 or 177.00, I can’t remember exactly and I told them I would pay that but not a bill that’s not mine. They told me to pay and ungodly amount or they would send it to credit union. Thanks ATT for ruining my credit!!!!

AT&T air. I literally shudder when I say or think of this name. I used it for about a year and it was the most inconsistent service of Internet I have ever had. I lived during the dial up era of Internet and even that was more reliable. About a month ago, the service simply became sporadic. I'd have Internet for maybe ten minutes before it cuts out, then comes back. I can only use the Internet with decent connection speed late at night, around midnight to maybe four or five AM. Then, it goes back to horrible connection consistency. So, I'm thinking about going back to spectrum. Like, att can't even do anything about the horrible quality of Internet and I've had about enough of this internet air. On top of that, they increased the price so, I think it's a wrap for me with this service. I know some people say it's okay but, I do not recommend getting this Internet service if you live in Lomita, CA.

AT&T has been down for 8 days now, except for a few hours when it came back and went off again. Customer service is HORRIBLE! They have everything setup to go through automation and when you finally do get through all the hoops to talk to a real person they are clearly not based in the USA. They have very little info and just send you back to the app for updates. The app itself is terrible and doesn't give you any real info except that they are working on the issue. I really can't say enough how bad this experience with AT&T has been. We are on fiber and mobile and I wouldn't recommend it to anyone.

Been with them one month. Paid bill before due date at a set price for 12 months. Second bill just in, over 15$ increase - no help from customer service. Bill still higher than first bill after help. I’m not pay ANYTHING OVER MY FIRST PAYMENT. IF NOT RESOLVED I'M CANCELING AFTER THIS BILL CYCLE!

If I could I would give a zero. Frequently goes offline. I have not had this issue with other service provider. Lame. Due to this issues the monthly bill should be less.

Billing was not explained fully or accurately by AT&T agent/salesperson. First bill claimed my account was overdue, yet no prior notice of upcoming bill was given. The billing amount was about $100.00 more than what was represented by the agent. Went to the AT&T "Store" which is actually owned by a different business entity (But they wear AT&T shirts). It is worse than trying to deal with Charter Communications/Spectrum. So don't bother switching. (Better to deal with the Devil you already know....)

I called multiple times and spent hours, lots of hours getting no help. They have perfected the run around game. Service is Not something they have. I feel like I have been scammed by the best. It's been two months and I have never seen my bill, can't get into my account but I get a huge price tag delivered to my phone that demands payment or else. I recommend you keep clear of AT&T and the faulty service.

Absolutely atrocious internet, poor consumer service, techs do not fix outages in a timely manner, expect outages for 4-5 days at a time; if there is any internet provider alternatives in your area do those instead and thank me later.

Definitely the most frustrating experience I've had. The part that they have access to your debit card was the biggest mistake. I signed up for AT&T Air as a trial and kept my Comcast service in order to try it. I canceled service. Only used it for less than a day. It definitely is not as fast as Comcast cable internet. Which is fine. I sent them back their box and 6 weeks later they decided to charge my card $274.99. After calling them several times and being sent in a big loop they recommended that I stop into an AT&T store which I did and I thought the young lady who helped me out who was very friendly and very helpful. Unfortunately was unable to get my money back. Still waiting for my money back which has been almost impossible and I'm not calling customer service or any other phone numbers of theirs. It would be really nice to take up their time and money like they did mine.

I live in Wisconsin. AT&T‘s Internet geo-targets me to Illinois. I don’t live in Illinois. I called to ask about it. They made some changes and then I was geo-targeted to South Carolina. I called again and I was Geo-targeted to Los Angeles. Finally they told me there was no way for them to actually geo-target me to where I live. It’s 2026 and every other Internet company on the planet is able to show results from where their users live, except AT&T. I absolutely, 100% do not recommend.

AT&T unfortunately purchased Quantum Wi-Fi and my home internet is now at 3 mbp with daily disconnects. I have been trying to reach out to their support but after hours on hold there’s no change. They are the worst in the business and charge people for the service that is not provided. Please stop them!

I paid my full bill and my account now shows $0 balance. However, my phone service is still suspended and none of my lines are working. I have been trying for 3 days and spoke with customer service and visited AT&T stores multiple times, but nobody has been able to restore my service. This is very frustrating because everything is paid but my service is still not active. I also filed a complaint with the FCC.

We've had ATT Fiber (1 gig) in Norman and Moore for a couple years. In Norman it was generally good (except Cust Svc). Fast & usually reliable. We've lived in Moore for 1.5 years & then service has been VERY UNRELIABLE (specifically Internet). We have FREQUENT unexplained signal drops on a near daily basis. Most devices reconnect automatically so it's a minor nuisance but WiFi security cameras have to be manually reset multiple times a week. VERY IRRITATING. And calls to ATT often result in an offer to send a tech out for a $100+ service fee which always leads to them trying to get us to accept more equipment (ongoing monthly rental) and/or upsell us to a higher service tier (which REQUIRES a NEW 3 YEAR COMMITMENT). I wish they'd improve reliability and stop gouging for support - because it's great WHEN IT WORKS, but with all the construction in the area, unexpected outages are way to frequent.

AT&T said their 55+ plan for two lines bundled with Internet Air is $99 per month. I was told this from multiple reps. $99 per month plus taxes (except the first couple of bills). I just got an email detailing “expected recurrent charges” of. $211 per month. They have employed deceptive trade practices and have had their sales reps lying.

One of the worst experiences I have ever had with a provider. I have worked with AT&T Business Enterprise at work, and they were very difficult to deal with. But even for home internet service, they do not have their act together. A salesperson came to my door and offered me fiber internet for $55 a month, so I signed up. The $55 rate never showed up on my bill and it was consistently $80+. I got the service in November, and it is now March. I had to call every month for them to adjust the amount, and each time they told me discounts take time to appear. But the last time I called, they said, "We will let you know when promotions are available," meaning I will no longer get adjustments. I have already signed up with another provider and will be canceling on March 11th.

I cancelled AT&T U-verse on Feb 6, 2026 and returned the equipment (3 pieces) to FedEx on Feb 9 at 12:54pm as directed. At the time, the Fed Ex member who took the equipment warned me to keep the receipt as AT&T would no doubt try to charge me in a few weeks, claiming I did not return the equipment. This clerk either had numerous bad experiences with AT&T or he was Nostradamus. Sure enough, yesterday we received a text that they were charging us $150 for failing to return the equipment.

Setup was supposed to be simple. Plug in and scan qr code. Nope. Had to restart all devices multiple times. Had to reset modem multiple times. Still can only connect one device at a time. Other devices have to be connected in guest mode. Technical support is a joke, basically non existent. If you're outside of calling hours you're out of luck. Chat is useless and email is non existent. They make sure issues can't be addressed in print where it can't come back to bite them. It was supposed to be plug in and connect. Doesn't happen. Only one device at a time. My home is 750 square feet and directly across the street from a 5G tower, and it can't connect to one TV and one Xbox. You get what you pay for.

Attempting to cancel ATT Internet Air service is an unbelievable nightmare. Upon following all directions and returning the equipment well in advance of the deadline, nonetheless I was subsequently contacted with numerous AT&T messages stating that I would need to return the equipment or pay a penalty fee, even though I had already returned the equipment. I called AT&T and spoke with several different customer service representatives, who assured me that I could ignore the messages. They explained to me that their warehouse system is essentially broken and does not properly recognize when equipment is returned, but they assured me that I could completely ignore all bills and messages.

I was moving and Internet Air was what was available. I was told my speeds would be upgraded with internet air. That was a lie, 9 to 20 mbps down and 1 to 10 up is what I see more often than not. The Hub barely works and has to be restarted often. Internet Air is unusable and a waste of money.

I was called and scammed by ATT into a fiber internet although air was what I had and liked. After 1 month of fiber I decided I wanted air back, well I can't have it back altho the rep told me I had no more internet than I did with air!!! I HATE ATT services.

Shitty ATT fiber! 1GB speed is just like 100MB and not stable! So bad experience! And when you contact the customer service, just give the problem to others. 1 hour-call could not solve anything. So terrible! How did they name the 1st internet in U.S? It should be 1 st shit internet company! (if the review has 0 star, I will choose that one, it even doesn't deserve 1 star)

I called ATT to switch from Spectrum. The customer service rep hung up on me when I asked how much it would cost to add a land line to my account. Like catching a phisher in real time - he hung up on me. Tells me everything I need to know.

This is regarding internet service in Wheaton Illinois. Three months ago I noticed my wireless phone kept losing signal and switching to 5G in my home. Other devices would lose connection on and off. I had to reset the router everyday. I called ATT and they sent a tech out days later, the tech said everything was fine going into my unit. I thought maybe it was the router and asked them to replace it. They sent my a new router and said it's easy to switch over, that is false. The smart manager app would not work. Called again and they said the problem is a service issue and they need to send a tech out. Very disappointed in ATT as I pay for premium service.

This internet is so bad DO NOT BUY!!!! I warned you. Disconnects from my pc every couple of minutes and impossible to play online games with. AT&T this freakin sucks. Absolute waste of money. So buns.

We have been a customer with AT&T for 40 years. Have wireless phones, landline and Internet through them. Never received any letters or emails, but I woke up to no Internet service last week. Called and was told we don’t have Internet through them. I said, "Check my bill, it’s included and always has been." I’ve never been late with payment. Transferred me elsewhere and was told they’re doing away with their DSL, and Internet Air is available at my location. Terrible marketing/customer service. So, no notice and they just shut it off, so I would switch to Internet Air. Headed to an AT&T store, got the unit to set up at home - guess what? Not available in my location.