AT&T Internet Reviews

Definitely the most frustrating experience I've had. The part that they have access to your debit card was the biggest mistake. I signed up for AT&T Air as a trial and kept my Comcast service in order to try it. I canceled service. Only used it for less than a day. It definitely is not as fast as Comcast cable internet. Which is fine. I sent them back their box and 6 weeks later they decided to charge my card $274.99. After calling them several times and being sent in a big loop they recommended that I stop into an AT&T store which I did and I thought the young lady who helped me out who was very friendly and very helpful. Unfortunately was unable to get my money back. Still waiting for my money back which has been almost impossible and I'm not calling customer service or any other phone numbers of theirs. It would be really nice to take up their time and money like they did mine.

I live in Wisconsin. AT&T‘s Internet geo-targets me to Illinois. I don’t live in Illinois. I called to ask about it. They made some changes and then I was geo-targeted to South Carolina. I called again and I was Geo-targeted to Los Angeles. Finally they told me there was no way for them to actually geo-target me to where I live. It’s 2026 and every other Internet company on the planet is able to show results from where their users live, except AT&T. I absolutely, 100% do not recommend.

AT&T unfortunately purchased Quantum Wi-Fi and my home internet is now at 3 mbp with daily disconnects. I have been trying to reach out to their support but after hours on hold there’s no change. They are the worst in the business and charge people for the service that is not provided. Please stop them!

I paid my full bill and my account now shows $0 balance. However, my phone service is still suspended and none of my lines are working. I have been trying for 3 days and spoke with customer service and visited AT&T stores multiple times, but nobody has been able to restore my service. This is very frustrating because everything is paid but my service is still not active. I also filed a complaint with the FCC.

We've had ATT Fiber (1 gig) in Norman and Moore for a couple years. In Norman it was generally good (except Cust Svc). Fast & usually reliable. We've lived in Moore for 1.5 years & then service has been VERY UNRELIABLE (specifically Internet). We have FREQUENT unexplained signal drops on a near daily basis. Most devices reconnect automatically so it's a minor nuisance but WiFi security cameras have to be manually reset multiple times a week. VERY IRRITATING. And calls to ATT often result in an offer to send a tech out for a $100+ service fee which always leads to them trying to get us to accept more equipment (ongoing monthly rental) and/or upsell us to a higher service tier (which REQUIRES a NEW 3 YEAR COMMITMENT). I wish they'd improve reliability and stop gouging for support - because it's great WHEN IT WORKS, but with all the construction in the area, unexpected outages are way to frequent.

AT&T said their 55+ plan for two lines bundled with Internet Air is $99 per month. I was told this from multiple reps. $99 per month plus taxes (except the first couple of bills). I just got an email detailing “expected recurrent charges” of. $211 per month. They have employed deceptive trade practices and have had their sales reps lying.

One of the worst experiences I have ever had with a provider. I have worked with AT&T Business Enterprise at work, and they were very difficult to deal with. But even for home internet service, they do not have their act together. A salesperson came to my door and offered me fiber internet for $55 a month, so I signed up. The $55 rate never showed up on my bill and it was consistently $80+. I got the service in November, and it is now March. I had to call every month for them to adjust the amount, and each time they told me discounts take time to appear. But the last time I called, they said, "We will let you know when promotions are available," meaning I will no longer get adjustments. I have already signed up with another provider and will be canceling on March 11th.

I cancelled AT&T U-verse on Feb 6, 2026 and returned the equipment (3 pieces) to FedEx on Feb 9 at 12:54pm as directed. At the time, the Fed Ex member who took the equipment warned me to keep the receipt as AT&T would no doubt try to charge me in a few weeks, claiming I did not return the equipment. This clerk either had numerous bad experiences with AT&T or he was Nostradamus. Sure enough, yesterday we received a text that they were charging us $150 for failing to return the equipment.

Setup was supposed to be simple. Plug in and scan qr code. Nope. Had to restart all devices multiple times. Had to reset modem multiple times. Still can only connect one device at a time. Other devices have to be connected in guest mode. Technical support is a joke, basically non existent. If you're outside of calling hours you're out of luck. Chat is useless and email is non existent. They make sure issues can't be addressed in print where it can't come back to bite them. It was supposed to be plug in and connect. Doesn't happen. Only one device at a time. My home is 750 square feet and directly across the street from a 5G tower, and it can't connect to one TV and one Xbox. You get what you pay for.

Attempting to cancel ATT Internet Air service is an unbelievable nightmare. Upon following all directions and returning the equipment well in advance of the deadline, nonetheless I was subsequently contacted with numerous AT&T messages stating that I would need to return the equipment or pay a penalty fee, even though I had already returned the equipment. I called AT&T and spoke with several different customer service representatives, who assured me that I could ignore the messages. They explained to me that their warehouse system is essentially broken and does not properly recognize when equipment is returned, but they assured me that I could completely ignore all bills and messages.

I was moving and Internet Air was what was available. I was told my speeds would be upgraded with internet air. That was a lie, 9 to 20 mbps down and 1 to 10 up is what I see more often than not. The Hub barely works and has to be restarted often. Internet Air is unusable and a waste of money.

I was called and scammed by ATT into a fiber internet although air was what I had and liked. After 1 month of fiber I decided I wanted air back, well I can't have it back altho the rep told me I had no more internet than I did with air!!! I HATE ATT services.

Shitty ATT fiber! 1GB speed is just like 100MB and not stable! So bad experience! And when you contact the customer service, just give the problem to others. 1 hour-call could not solve anything. So terrible! How did they name the 1st internet in U.S? It should be 1 st shit internet company! (if the review has 0 star, I will choose that one, it even doesn't deserve 1 star)

I called ATT to switch from Spectrum. The customer service rep hung up on me when I asked how much it would cost to add a land line to my account. Like catching a phisher in real time - he hung up on me. Tells me everything I need to know.

This is regarding internet service in Wheaton Illinois. Three months ago I noticed my wireless phone kept losing signal and switching to 5G in my home. Other devices would lose connection on and off. I had to reset the router everyday. I called ATT and they sent a tech out days later, the tech said everything was fine going into my unit. I thought maybe it was the router and asked them to replace it. They sent my a new router and said it's easy to switch over, that is false. The smart manager app would not work. Called again and they said the problem is a service issue and they need to send a tech out. Very disappointed in ATT as I pay for premium service.

This internet is so bad DO NOT BUY!!!! I warned you. Disconnects from my pc every couple of minutes and impossible to play online games with. AT&T this freakin sucks. Absolute waste of money. So buns.

We have been a customer with AT&T for 40 years. Have wireless phones, landline and Internet through them. Never received any letters or emails, but I woke up to no Internet service last week. Called and was told we don’t have Internet through them. I said, "Check my bill, it’s included and always has been." I’ve never been late with payment. Transferred me elsewhere and was told they’re doing away with their DSL, and Internet Air is available at my location. Terrible marketing/customer service. So, no notice and they just shut it off, so I would switch to Internet Air. Headed to an AT&T store, got the unit to set up at home - guess what? Not available in my location.

I was solicited door to door by a young inexperienced AT&T rep for Fiber internet last Friday. I've had Fiber through Frontier at a previous home and liked it so decided to try it again with AT&T. It seemed less expensive and faster than the internet service I had at the new home. We then had a tech come to the house a few days later (Tuesday) but it was late and it would get dark before he was done and didn't seem like a good idea to climb on my roof at night, so we re-scheduled for this coming Saturday morning between 8-10 am.

DO not use their internet service as when it's time to cancel it is hell. The customer service reps are not helpful when you can get them on the phone. I cancelled my service with them on December 12, 2025 and do not live close to a UPS store to just drop off my equipment 90 miles round trip and have been waiting for a return kit mailed to me since this above date. I've called them over 15 times since this initial date as I've been hung up on when they return the call from their hold cue as to not sit on hold forever. I've been given wrong information as they do not email shipping labels (behind the times) or let you return to an ATT store. I recommend T-Mobile if that is an option as they make this process easy! DO NOT USE ATT. They suck and I have now lost 15+ hours of my life on the phone with them trying to get this resolved to no avail!

Att is the absolute worst. My bill just keeps increasing for no reason. The service just keeps getting worse and worse. We now have been without internet for a whole day now. They keep pushing back the time it will be fixed. Every time they have a data breach which I think they are probably just selling people’s info on purpose, they increase their rates and tell you it’s for your security. Horrible customer service and horrible business practices. I wish we could use another internet provider but they are the only ones offered in our area. I wish these big corporations would be held accountable for their shady dealings and for taking advantage of its consumers.

I’ve had AT&T Fiber since the end of September, and the experience has been frustrating from the very beginning. The initial installation was a challenge—the technician had to run the line from outside, which took a long time, and I had to stay on the phone repeatedly just to get the installation completed. The technician also seemed inexperienced, which made the process even more difficult. After only four months of service, my internet went down completely, and I have now been without internet for over a week. Every time I call AT&T, I’m given a different explanation for the issue.

Internet service by AT&T has been terrible for over a month. After the CloudFlare disaster, they never recovered. The DNS used by AT&T is slow and causes a lot of problems. Also, they promised to install fiber years ago, and I'm still waiting for that in my street. They just keep increasing the monthly charges with a service that keeps getting worse.

Highly recommend NOT to get internet from AT&T. I am being charged for equipment that I already returned. I have called 2x about this, and both times the operator has said they will handle this, and obviously they have not since I am still getting emails saying that I never returned internet equipment. Will never get this again due to poor customer service and lack of communication/transparency with the customers.

I am very disappointed in this company fiber/internet service. For the last two months we have been affected by outages back to back. The latest has lasted two days so far with no sign of improvements. This is unacceptable. And the $2 credit is definitely not enough since I do a lot of work from home. Our whole subdivision is planning to terminate contract.

Customer Service is excellent. Executive process is awful, and my heart breaks for the kind people in customer service working under embarrassing conditions their bosses create. The evaluation process is grueling and their creditverification.att.net is a logistical failure. I attempted 8 times to upload requested documents, and I strongly suspect that they went through. I own my own home, have steady employment, and great credit. Poor customer service rep kindly announced another representative had further questions for me. How kurt the attitudes were making me, as a defendant fighting for my life. Yes, I did upload TWO DOCUMENTS WITH ELIGIBLE CRITERIA.

I am writing to express my disappointment regarding a recent phone call I received from a representative attempting to sell me an internet package. I was initially open to the conversation and genuinely considering switching services, as I am currently evaluating my options. Unfortunately, the interaction quickly became unpleasant. The representative was rude, displayed a clear attitude throughout the call, and made the experience uncomfortable. When I attempted to ask clarifying questions and express my concerns, her tone became increasingly dismissive. The situation escalated to the point where she abruptly hung up on me, ending the call without resolution or courtesy.

AT&T internet has terrible customer service! We decided to cancel & move to another provider. Went to an AT&T store, waited more than a half hour, then were told we had to call the toll-free number. I called that “24/7” number & waited more than 2 hours. Never got a person to help. Computer system offered an option to get a callback - but first time available is in 2 days. Confirms our decision to cancel!

At&t play games, if your bill is due & you haven't pay $80 within 14 days, they start crashing your internet. You have to continue to constantly reset wifi box. At&t count your days! I am currently searching for better, more reasonable wifi service. I would NOT recommend you all for wifi or cable service, nor phone service although I have never had phone service. I have been a loyal customer for 19 years. I am about to no longer be a customer.

I switched internet services from another provider to AT&T only because my current service had gotten so expensive. It worked great. So AT&T promised that their fiber product is the faster on the market and that it has wonderful range. Not true. It constantly drops or skips. It doesn’t work at all upstairs from the router. We were told that was no problem. Excellent range. Not true. It is not faster than our other service. Upload times are terrible. So I changed services based on multiple lies. I do not recommend them. Anything they try to sell is just not true.

Cancelled service after 3 days, due to Ping that was off the charts. Returned the equipment and yet they continue to charge me for the equipment 3 months later. Their CS confirmed they received the equipment a week after it was shipped. One store visit and five phone calls later nothing but empty promises.