AT&T TV

Please don't waste your time trying to resolve problems with AT&T. My inflated bills and promised new promotions exist only in our imaginations. Customer service and the loyalty program is a farce. After being with AT&T for seven years, we cut the cord. Every year they inflate the prices and when you want to leave they send you to the loyalty team and they lower your bill to keep you from leaving.

I decided to try Directv Streaming because AT&T just installed fiber in our neighborhood. The fiber internet signal is great, very fast and more reliable than Xfinity. But, Directv Streaming is a nightmare. First of all the salesman said it works with any Smart TV. That was totally untrue. The Directv Streaming App is not available for download unless you have a Samsung or Apple smart TV, and even then it is buggy. What works best is a 4K Fire Stick. I would say the Fire Stick is mandatory. But that is a secret AT&T will not divulge. Without the Fire Stick on a new 2023 Samsung Smart TV, the picture would jump, and dance around, Totally un-viewable. Directv support had never heard of this, and had no solution.

I had been an unhappy customer of ATT and DirecTV for a number of years and finally decided to terminate in December 2023. In January 2023 they acknowledged that I had a refund coming and that it would be sent to me. It is now the end of May, 2023, and after receiving 4 statements acknowledging that I am entitled to a refund of $59.84 and numerous calls to ATT, I still have not received same. ATT keeps telling me "next month" but the refund never comes. DO NOT TRUST THESE PEOPLE.

If you’re looking for a service oriented company then stay away from AT&T TV. All communication is sent overseas. No local service assistance. AT&T local store offered no help. Issues were log in. Daily I needed to log into the tv and sometimes it would cut out of programming to have me log in. After about ten overseas calls one representative sent a new TV box. The new box wouldn’t sync with the original modem which has a specific password. Couldn’t get it to work. No help from the salesperson who sold me on this crap. Never again will I use this service and I will be a walking voice spreading the word.

I saw an ad on Facebook that stated AT&T and DirecTV dropped Newsmax. I'm tired of censorship. I plan on gathering hundreds, if not thousands of people to drop both businesses unless they bring Newsmax back. I'm tired of big businesses thinking they can run how we think and watch. It's not healthy to allow a business to drop certain shows just because it's not their way of political thinking. Boo on AT&T for doing such a thing to the American people where we have freedom of speech! If AT&T continue this behavior, we, the people, will hurt them in their pocketbook by simply using another company that will not use censorship.

I signed up for DirecTV on January 12, 2022 and I was told it was a one year subscription by the person I spoke to from direcTV. I called up a few days before the year expired and wanted another promotion for another year and the lady I spoke to told me they had none and that my bill going to go up to $188.00 per month. This was too much so I told her I was going to cancel after January 12, 2023. They told me it was a two year contract and that I was going to have to pay a $260.00 fee cancellation fee. I argued with them that it was a two year contract but they did not care. Every time I spoke to someone I got a different story. They are not trustworthy and they lie to you all the time. I have Dish network and they are a lot better and up front and I got a three year same price deal with a two year contract. Do not sign up for direcTV or you will regret it.

My husband and I were happy with DishTV, but not the prices. We were quoted a promotional package price from Direct TV for 97.46 a month, for 12 months. Based on this quote, we switched. We received notification of our first bill of 164.00 & called the billing dept. We were told they would adjust payment to 97.46, and because of the inconvenience, we would get the 97.46 for 24 months. Once again, we were notified of our bill, which was 123.00. We called again, and were told the agent gave us the wrong promotional quote.

AT&T canceled Newsmax because it doesn't fit their woke ideology, and that is totally unacceptable! People out there need to drop AT&T and DirectTV immediate who agree with me and want to send a message!

THE WORST CUSTOMER (no-) SERVICE. When you call ANY of their (fake) customer service phone numbers, they just hang up on you. Once you're in their billing system, they don't care one rat's butt about anything you have to say to them. No way to talk to them. They'll jack up your monthly bill and then you have no way to speak with them. I called three of their online phone numbers and on every one of them I was hung up on. SO I AM SWITCHING TO DISH NETWORK!!!!

Because of a number of reasons I need closed caption to watch and enjoy TV. My close caption quit working. I called DirecTV and the agent put me through all the actions (which I had already done before I called and I am not an idiot). Even though I told the agent what I did. She insisted that I open an app on my phone so she could look at my tv screen and see that I was following instructions. Then when she finally believe me she said that she had to elevate my complaint to another department and they would contact me with a resolution within a couple of days. Five days later I called again and had to do all the tricks she could think of to get the closed caption to work. Guess what, still no closed caption. She said that the last agent had elevated the complaint and that they should be contacting me in a few days and she had put a priority on the elevated complaint.