AT&T Internet Reviews

We have the highest available connection speed but our internet service constantly drops. Working from home makes this a major issue. We also only have internet service and it is almost $100/month. No phone, no cable, just internet.

Overprice...To get higher speed you have to pay higher rate... Sad to say there should a limitation on services. Also DIRECTV expensive as the covid been pass around for 2 years, more people are at home. Discounts should have been apply.

We never have any issues, no throttling of speeds, no down time or problems with connections. Price is very reasonable. Wifi is consistent, auto channel select works well, internet security is also offered along with the service. Both 5Gzh and 2Ghz are flawless.

I was an Earthlink customer for many years until they could no longer provide fast and reliable internet service. So, I switched over to AT&T Broadband. In 2016, I began to experience problems with connectivity, and after much troubleshooting, AT&T decided to upgrade my service to Fiber Optic; free of charge. Now, I have blazing fast internet speed; north of 350Mbps, and excellent reliability. I couldn't be more happy and satisfied!

I love my ATT Internet Services. I don’t have too many problems with this service and if I need any help they resolve the problem right away, and if you want a good internet service I would recommend you go with ATT. They have the best Internet Services!

AT&T internet I believe is as good as the rest of them, but you do get a little more for your money. It does however randomly drop and I think it throttles the speed at times, but I think they all do this at high usage period. Spectrum did the same thing before I switched to AT&T.

Att internet is the best, is fast, no problems. Have this service for more than 20 years. And not once I had to call Att technician to come and to boost or fix my system. I’m very fortunate to have Att internet at my side.

I actually use 2 providers. ATT and Earthlink. Of the 2 Att has had fewer problems. It isn't a matter that they do anything spectacular. If there is an issue the resources for help are greater. Earthlink hasn't done anything bad and are much less expensive. The common negative with both is the use of off shore call centers.

I have the ATT broadband service. I have had no problems with it. I just wish that they would get a higher speed in my area. I have the most that they offer. It is the fiber optic broadband internet.

Switched to AT&T after access to newly installed internet cable assured. Service initially much better vs Comcast, but recently have experienced slow connects and short duration but aggravating outages.

I think AT&T’s internet is too expensive. I have high speed, but it takes too long to load some programs on tv that I stream. When I am watch things on my phone it also takes too long. But one thing that I do like about it, is it doesn’t go down, like a lot of the others do.

AT&T is great however. With their pricing and packages it makes it difficult to continue with this service as there are cheaper smaller packages elsewhere. It also goes out during storms which is annoying.

The first installer did not install TRACEABLE line. He installed UNTRACEABLE line so that when I call 811 for line tracing before digging, the fiber optic line will not be found. Be sure to ask for traceable line to be buried. Also, the first installer did not install an outside box. The first buried line employee buried the line only 1" deep. He said he could not get the ditch witch in my yard to bury it deeper. I made many calls and complained. A new installer properly installed a TRACEABLE line and an outside box.

I have fiber. It constantly has hiccups where the signal just disappears and then pops back on. This issue is most obvious when playing music on my Alexa which just abruptly stops. Look for any company but AT&T as their fiber product has issues. And calling for help takes five minutes just to be connected to a hold which can last up to an hour before you are helped.

It’s not so bad...expensive for what you get, not much. The signal drops quite often. During a movie it kinda sucks. However, it’s better than satellite at this point. Not to mention there are only two companies available for internet.

The tv comes clear. When I am watching a old show sometimes has a circle in the center. Why can it not continue the show. The price is better than Uverse. I wish they could do a better price. I am a dr. Citizen don't have a lot of money to play with.

Always delay, internet speed was different than what I pay for. I do not recommend them to anyone who has an online business or study. Whenever I call for issue they tell me that they are full and no one can come.

I've been a customer with At&T for the last six years. Just recently I was contacted wanting me to upgrade my internet 500 to fiber optic. I was told it would be $7 cheaper than what I was paying, so I agreed and asked the technician if it was going to cost any more and he to told me it would be $7 cheaper, They were offering the discount to get people to switch over cause no one was offering to upgrade without the discount. My next bill comes in and it's $13 more than I was paying, I should had got that in writing, I called the office and spoke to a supervisor. He tells me there's no discounts being offered and if I was not happy with the service I could always look elsewhere, He was rude and I'm taking him up on it and searching for another provider.

1/10 experience. I am impressed that AT&T has the ability to get people to take off work for the 6AM-6PM install for the day. The struggle to make that happen with a 9-5 job, taking personal time off then to be canceled on and hung up on is unfortunate. It is the case for me. I am without internet for the pat two days now and can't seem to get any answers and or calls back. I have been hung up on as they claim they cannot help me. I HIGHLY recommend doing elsewhere for your internet needs. Very poor experience.

Cell service. Customer 13 yrs always pd bill. No service at home. They never did anything to fix. Shut off service 4 days past due date. Kept telling me I had past due amount. Switched providers April. Internet. Customer 5-8 yrs. Overbilling me $20 month. Kept telling me past due amount when there wasn't one. Direct TV. Customer 10 yrs. I've never been more than 30 days past due. Made payment last month & assumed it went thru bc service stayed on. Find out today payment never processed & they never notified me. I've got 100's of hours on phone trying to straighten out their mistakes. Will never allow automatic payments. They would clean me out!@

Just writing this awful review somehow doesn’t seem like enough. I signed up with AT&T in May. Right off the bat, they lied to me about a couple of things even after I told the salespeople that I didn’t care what the cost was. I just wanted the truth because it seemed low. And they also lied about a real person being at the other end of their app when you try to get help. It was automated just like all the other apps like that. But the worst part was they have this unburied wire that goes from a box on my house across my grass, draped across my fence and across two trees to a telephone pole, I guess. And it’s been like that for three months.

We have been a customer of AT&T for decades ever since AT&T bought out Bellsouth. The turn around time and response time has decreased exponentially over the years. I have been working from home for two years now and my new job has no office in my state so I have to work from home now. I rely and need internet and phone to be available 24/7 and I am an hourly employee so every minute without access comes out of my pocket, not the service company. I have yet again been put in a queue both by customer service and technicians so I have had no service for two days now and have almost used up my separate cell service (GBs) to get work done. When does the customer come in priority theses days?!!!

My wifi went out Saturday and they came out Monday still not working. Wife works from home and missing 3 days of work. And she’s on phone 7:51 pm Monday and still can’t tell us when it’s going to be fixed. Their guy came out this morning and still nothing. Call them get hung up on 4 different times today.

I have no idea how good or bad the internet service is, because the install never took place. I was scheduled for U-Verse today between 9am to 11am. I received several text saying Tech was on its way. At 9:04 I received text saying unable to complete install call to reschedule. I immediately called AT&T and Rep said he would have to reschedule me and next avail date was xyz, I told him I did a schedule change to get this install. The Tech never knocked on my door. *MY 2 KIDS WERE IMPATIENTLY WAITING FOR THE INTERNET.* After doing my research the Tech went to the wrong house but never called to say, "HEY I'M HERE!!!!"

I guess this company does not need customers. I called Saturday July 10th, and gave my information to sign up for internet and they hung up. Never called back. So I tried again Sunday, July 11 but their office was closed to check my credit. It's only 820 so I guess they're only used to lower scores. The woman who gave her name as "Deborah" said she would call me back to finish setting up my account on Monday July 12th at noon. Well, it is now 345 pm and guess what?! Ya, SHE DID NOT CALL. No one called. So, I will NEVER bring my business to this place. They have ZERO integrity. If this is how they treat potential or new customers I hate to see how they treat existing customers. Uh, NO THANKS. I won't waste any more of my time on this subpar company. Oh and I'm posting this on my social media too.

So we had the U-verse internet 75 gig for about 4 months and went through three routers. The last time we called they sent out a tech and he said that it looked like a line was hit by lightning out front so they would set up a ticket to have it fixed. About two weeks later I called because no one had come and the ticket was closed and it was said resolved. So we decided to get another internet provider.

I feel cheated, as ATT claims to have the best 5G network, it sometimes says NO INTERNET, in the middle of the big city, PORTLAND, OREGON. That's a shame, and I'm very much going to some other carrier, also I bought a device/phone (November 2020) and $65 monthly plan from ATT, on the pretext as it will get unlocked after few months of service, but it failed too, so very disappointed.

ALL of my AT&T services were out & nobody came out for 3 weeks to fix it DESPITE CALLING EVERY DAY. A nightmare. Supposed to get a credit. 2 1/2 hours on phone today. Customer service plays mind games. UGH.

I was a customer of AT&T internet and cable. I enrolled in automatic billing which failed repeatedly due to AT&T technical problems resulting in cancellation of service without notice, such confusion and eventually a collection notice (not due to insufficient funds or errors on my bank's part). Due to technical errors on AT&T's part, the automatic payment was not processed for several months (not due to insufficient funds or anything wrong on my part) and the service was discontinued without notice. Without internet service it was difficult to contact AT&T and get it resolved but after hours on hold and getting passed around eventually I did, made a payment. AT&T insisted that I was properly enrolled in automatic payments and the problem must be on my bank's part. My bank had no record of the transaction.

I was straight up LIED to by a representative about what the cost of my internet was going to be. I was told for in my area I can receive 100 internet for $35/mo or 300 internet for $45/mo. She said if I got the 300 then my install and equipment fees will be waived. I got my first bill and it had equipment fees on there. When I called AT&T about it they said there was nothing they could do. Then I ask to move my service down to the 100 internet and they said that's no longer available. At&t is a horrible company filled with con artist, I will never use them again not even for a phone plan. And I will advocate to anyone who ask me, do not use them. If I could give negative stars I would.

I had AT&T until they knocked on my door with the no-soliciting sign. I was in the shower. They knocked, kept knocking, started banging on it, and kept doing this for 20 minutes. I answered the door and had to tell this guy no 5 times because he wouldn't shut up about trying to sell me some **. Rudest company ever. I was already paying for your product, I had it noted explicitly in my account not to knock on my door. You know how to be the most trash company you can be. Congrats.

I am currently now a former client of AT&T. I was with the company for 15 years with a cellular phone service. I was also a DirecTV and internet customer a few times at different times. I am no longer with AT&T due to your poor customer service, negligent management, and high service rates that don’t equal a value of service and product usage. While I had DirecTV we had 4 outages and poor internet connection. Because I already had AT&T cellular services, I thought I would keep everything streamlined and within the same company. Wow what a big mistake that was!!! I had informed a rep from AT&T that I was moving and needed to suspend the service due to a natural disaster.

We have had AT&T DSL Internet for several years. Why DSL? Because that's the best AT&T will offer in our rural area, 20 miles outside of Kansas City. And the DSL they offer maxes out at 2 mbs when it isn't cutting out. 2!! AT&T takes millions of tax dollars to upgrade rural Internet but will not improve Internet to rural customers. So, after trying for years to get AT&T to improve our Internet liked they promised when they took our tax dollars, we finally cancelled their service. We now have Starlink Internet. We went from 2 mbs with AT&T download to between 30 and 140 mbs with Starlink! The fluctuation in speeds are no big deal - still light years better than AT&T.

I installed their digital phone service and internet 5 days ago. Today nothing worked. Being hearing impaired I counted on the land line for my captioned phone. I called once. I was sent to overseas customer service from a cell phone that I have as a rider on my daughter’s account. On speaker phone even my husband could not understand. Hung up and called back and said I want a tech in USA. Once again thrown back to overseas. Hung up again and called a third time. This time, AGAIN overseas and when she went to transfer the call to US I was disconnected. By the fourth time I was raging. I had their land line for 50 years - no problem but now I have one. I disconnected my old provider for internet due to their outrageous pricing. I should have just paid it. This was after one and a half hours on the phone which is insane.

I ordered a faster internet change. The technician arrived on time (only positive). He sat in the car, took a short walk to the pole, sat in the car again. He came to me and said he had to change the meeting because there was ice on the box. I think he has an x-ray in his eyes or his eyesight because he never used a ladder to check it. I checked it and everything looks fine from this distance (no ice and no snow). I lost one day of work waiting for service. Now I have to wait for my next appointment and lose another day at work. There are always some problems with this company, it has never happened that they did something on time and without problems. Very, Very bad opinion.

I need internet for work at home. Called several times to try to get weekend appt. Finally, 3rd or 4th rep tells me that their myAT&T app would be more current & faster than calling. After refreshing, signing in and out was able to get a 8am to 12 appointment on a Sat. I kept checking the app for status of appointment, most of the afternoon rec'd messages that tech running late but that my appointment was assigned to a tech.

I still like traditional TV with a great channel guide. The DVR capabilities are very good. The bad about AT&T Uverse is the amount they charge. They give little deals and after 12 months up goes the bill again. Way too many time I have been lied to about the cost.

The service is extremely unreliable and for the cost, it fails to deliver on every metric. Our community page has numerous residents sharing their issues, frustrations and lack of improvement or caring by AT&T.

I get a discount because I'm on SNAP, and the service is adequate. It works and it's reliable, which is what I need, and it's a good price for the internet connection. What else can you say about an internet connection? It's like a phone line. It works or it doesn't. This works.

Sometimes the Att internet works and then sometimes the internet is down for some of the time and then I have to exit and then I have to refresh it and sometimes it does that several times when they have a frozen screen and then you have to exit and refresh it.

We're on the prehistoric DSL system and the reliability is terrible with the system just shutting on and off. We've had numerous techs out, 5 modem replacements and all they can tell us is it's old and no upgrades are expected. Zero referrals for this company!

I have been with AT&T since I had a telephone in my car... that was 1993. I have great service and a reasonable rate and a 10% discount for working with the State of MD. It is a provider who goes above and beyond to provide the best service! Thank you, AT&T.

I just canceled AT&T after paying my bill three days ago and was told I would be required to pay an additional month of service because they had sent another bill to me yesterday and even though I would not need their service or want their service, they will not stop service at my request, but at their convenience. Tasha (who was very nice and apologetic) said they started this practice in 2019 and there is no proration and always another bill after cancelling service with AT&T. This is terrible customer service and I would highly suggest finding another provider - the signal is not sufficient for any home larger than 1500sf anyway - even with a booster (which is why I cancelled).

Overpriced, getting ANY human on the phone is next to impossible, the speed is slow and always have interruptions in our service. They started me off at a low price and gradually increased it with no explanation. I would not recommend AT&T to anyone.

Well let me start off by saying that it’s okay. I’m saying that because it keeps going out and in and the volume is off sometimes. Just certain stations. My next service will be better I hope! I’m not really sure what the next one is going to be at this time.

They are a ripoff! We had to upgrade because they upgraded their system. The costs go up constantly and we have been using their service for many years. They never contact us to advise that we could be saving money when they offer cheaper rates. We have no other companies that we can use for internet in our area so we are at their mercy and they know it and take advantage of it. We even notice at times that our internet gets slower. If we have any problems they are difficult to call because you get transferred to numerous reps. before they find someone who can assist you. Their monthly costs are just way too expensive and they do not offer cheaper rates for seniors.

AT&T TV and internet is amazing. I have been using this internet service for about 9 mo now and have not had a bit of trouble. I love it. When they came and hook it all up they explained everything to me and showed me how to use their equipment.

Service is good but when it rains it goes out. When they did a price increase, I called and they adjusted the price back to what I could afford. I like that they value me as a customer and wanted to keep my business. Customer service is good.

I have the AT&T bundle with internet and Direct TV. The package was their minimum speed and channel selection offer. The internet does drop out especially when playing games. The TV is OK. When the weather is bad, the satellite coverage does drop out as expected, but occasionally the provided modem/router does require a reset. I have been considering getting a better router to improve the speed on my desktop. My iPad internet seems to be faster. When I had Spectrum, their base speed was better, but after a year their monthly rate skyrocketed.

Often time the internet drops or slows down considerably. We are in slow dsl, apparently the only thing offered to us. In Los Angeles how is it we have such slow options? My min in Murrieta had fios but La still has slow slow slow dsl.

AT&T‘s fiber internet provides excellent and reliable speed (as long as your neighbor doesn’t accidentally mow over the fiber line before it’s buried, lol). Their service has not been affected by any kind of weather (storms, wind, rain, cold temperatures, etc.). We have several children that have been attending school remotely and have not overloaded the service yet. Another benefit of having AT&T internet is complimentary HBO Max—a fantastic perk that really adds value and entertainment to the mix.

AT&T is the only internet provider in my town. The internet is slow. Goes off often. When we were stationed in Korea, AT&T offered military in Japan unlimited service for a set price, then after everyone had signed up they said they weren't able to provide service for that many users. So they said you will get 4 hours a day for this price & after that you will pay by the hour. When they came to Korea no one signed up with them. The Korean internet was wonderful & better in 1996 than at&t today.

Even with a new computer, upload speed is still slow. If I call to complain, the speed somehow magically improves, but this doesn't last. Once AT&T started advertising its new improved internet, my speed decreased noticeably.

I've been with AT&T for years & years & I pay a LOT of $$ for high speed internet and one wireless phone that has 125 GB that I don't use every month. I have terrible reception and I've asked them for one of those Boosters if they could give me one because EVERYONE in my neighborhood can not talk on a cell phone without having difficulty. They told me sure they would send me one, no charge. I was charged for it. That is not the only problem I have had with them.

AT&T has provided good service - prompt and competent. Great contrast to our previous provider Time Warner (now Spectrum) - who were rude & arrogant - seemed to not care if they kept customers. Several unexplained outages.

A bit expensive but more reliable than cable when it works for my area because it's fiber optic. At&t could and should be more competitive price wise and be able to provide their service at faster speeds by now instead of topping them off at a magic high speed number of 100 mgbs for your entire internet connected household? Why that number? So they can sell you more equipment and charge you more money for slow internet.

AT&T Internet, for the most part, is quite reliable and rarely gives any problems with connectivity or billing. They don't put pressure on subscribers or run ad blitzes. On the rare occasions when problems have occurred the repair techs were on site in a reasonable amount of time. AT&T's traditional land line phone service is also very dependable. I'll stay connected as long as the service is still offered.

The internet service is very good. I have difficulty talking to a representative when something breaks down or I need to request a repairman. I don't want to talk to a computer. Also, my bill changes almost every month.

I have been an AT&T customer since 2008. I recently canceled UVerse and upgraded Internet from Internet 25 to Internet 300. They tried very hard to sell me on Internet 1000, which I declined. A tech came on 12/3/2020 and installed the fiber cables/new modem. Everything worked great, until 12/5/2020, when the Internet stopped working. After nearly 2 hours and speaking with 5 different AT&T reps, I was told a tech would need to come out, and I may have to pay the service fee. After much back and forth, as well as considering canceling the service/going with another provider, I was advised the problem was "at the box", outside of my home.

I chose AT&T as an alternative to Cox Cable because I was not happy with the quality of my wifi reception for the price. This is the first time I've used AT&T and I really like them. The upload and download speeds are as promised. That was the main thing. I get way better service for $30 less! And their customer service so far has been excellent. But I haven't needed them much because I have no complaints!

I am satisfied with my Internet Provider as far as speed, accessibility. In order to keep it at the price, I am required to pay an additional fee for cable services. If I don't do the cable portion, it would cost me upwards of $75.00 per month. My current total is $62.00 and climbing. I started at $45.00.

I recently moved from a home to an apartment. I decided to switch to AT&T for internet and landline service to lower the costs. Since June 2020, my service has stopped working 5 times. I have had 2 modem changes and 3 technician visits. Very frustrating. Each technician has given me a different reason for the service failure. Very unreliable service.

The service is spotty & sometimes very slow. We went with AT&T because of a package offer that included DirecTV. However, we tend to watch more streaming services, so will change to a different company when we move.

Too slow, Too expensive and Unreliable. I only have it because is in the same package with international phone service. I will be looking for another provider with lower price and stronger signal, maybe the cable company.

They are ok when they are up but they be down a lots of time' but the bill don't change and you have to talk to customer services to get them to prorate the bill. If you don't say anything they won't prorate the bill, and that's wrong. They can be up today and down again then next day you just get tired of the down time.

ATT internet should be faster and cheaper, although all the other providers probably should be too. I think you should be able to get 100 Meg speeds for $30 a month total. Why this isn't true is a mystery to me.

AT&T provides my landline service, internet WiFi and U-Verse TV (my TV doesn't stream). So far, I've been more satisfied, with AT&T especially with customer service, than I was with Comcast which is rude and unhelpful.

They are horrible with customer service. Rude employees. Took away our channels. Said they were promotional channels. But for over a year??? I think not. If I could give minus stars I would.... I will be switching.

Terrible customer service. Had internet and Uverse, lost channels all the time with no real help when I called, costs kept going up, internet kept slowing down. Finally cancelled service. Was on auto pay, they told me my card would not be charge again, they not only charged my card again, after cancellation, but then had to wait for final bill (a month) and then another 45 days for them to send me a credit card with my $132 refund!!! They had my card for auto pay but could not credit it, why?? Terrible company.

For anyone considering AT&T as an ISP: Don't. It looks a bit like this:

For 5 months they were charging me for Internet services which they never provided and when I disputed their Internet bills, they disconnected my Directv while the Directv services were fully paid and the TV and Internet services were never bundled. This what customers get when Feds allow the merging of AT&T and Directv.

I have had this service for more than 2 years at an my old home address. I moved to a new address on February and moved my service over. From day 1 the internet quality was horrible. I could not connect 2 electronics at the same time. I am not even talking about gaming, only two cellphones. I called customer service 2 months ago and their answer was: "If we send the technician and you don't have a problem then you will have to pay $129 for the visit." How would I know what the problem is? I called to cancel and now I have to pay $75 in cancellation fees. It is unbelievable that on the year 2020 they keep charging cancellation fees and these hidden fees everywhere. I am very disappointed with this service.

I’ve paid for Gigabyte service, yet frequently endure 10mbps download speeds. I’ve tested on different devices in my home using different speed tests. “Magically”, AT&Ts speed test always comes back with 998 or 1000 mbps download speeds. Not 992 or 985 but always 998 or 1000. They’re losing my trust. Customer service is a joke, you call and sit on hold in the Philippines for half an hour to have a fruitless conversation with Yoda.

I have been using AT&T in some capacity for nearly 25 years, from home phone, to cell phone, to internet service. A few months ago I upgraded from their 25/mbps service to their so called gigabit service. They love to advertise you get up to 1000/mps download speeds, but that is far for the truth. I NEVER got the full 1000 which was expected, but after the first week of the service I was lucky to get over 400 even on my PC which is HARDWIRED. They keep telling me wifi will be slower and I KNOW that, but when I tell them I don't use wifi on my PC, they have no explanation and just blame "my equipment", failing to take responsibility for their junk service. Even the tech who came out here blamed my equipment when he could clearly see my PC was hardwired.

AT&T has been my phone service provider for many years. When I moved across the country it made sense to give their internet service a try if not just for the convenience of paying both phone and internet on one app. It was one of the worst mistakes I’ve made in my life—not hyperbole. I called and set up an appointment on July 29th and was told a tech could not make it to our apartment until the August 6th. When the tech arrived he looked around and informed us that while our building had fiber, our unit did not, and that we would need to have it installed. He left and said he would be “right back”. I never saw this man again! He never came back, so I called his cell. He said he would need to speak with his supervisor.

They came out and didn't even see or check with us to see if they had fixed it! Still not working! My family and I work hard, my wife and her parents and I have 4 of our younger grandkids living with us, and the bill is always paid, but the customer service is very bad, and so is the service. Please do not deal with this company. I am posting everything that is true about the way they have treated a 78 year old woman and a 80 year old man, and a bunch of young kids!

I made the mistake of switching to AT&T Uverse from Spectrum. The problems 1gb up and down, which it does provide - WHEN IT WORKS. In the first week of service the Internet has gone down multiple times (at the outside box level, so the problem wasn't in the house), and AT&T won't come out the same day to fix the problem so you're just screwed. I strongly advise avoiding this company like the plague. If their service is this bad for brand new customers that you THINK they'd want to keep happy while still in the 30 day refund period, how bad will the support be once you're OUTSIDE of the refund period?

I have always loved AT&T Uverse. They offered East and West channels and always had better prices than Comcast or Wow. Recently I decided to go back to Uverse and learned it has been changed to AT&T TV. I thought I would give it a look because they promised a 7 day free trial and 14 days to cancel if I was unhappy. I signed up on Wednesday. Logged in Wednesday night and found that it is exactly like Sling TV just with more channels and twice the price. I called on Thursday and cancelled the service. On Friday, I saw a charge to bank account from AT&T for 85.36 for the first month of service. I called in to question the charge and told me once it post on Monday, I can call in and then they will issue me a paper check refund. So to sum it up:

I’m pretty happy with the service, until, I moved my service a year ago, I found out a few days ago it started my contract over. Then I had a box to go out and they started my contract over again. Then My promotion ended and they tried to start my contract over again. This is how they get you when you want to change providers.

I've had U-Verse for a while and been happy with everything until tonight. Get home after a very long day and suddenly I need a User id and password to watch TV. Enter the same one I use to get to their website but it's no good.. Finally get on with chat agent who directs me to a dead link to reset password, then by the time I get back to chat it's expired and they're done for the evening at 9pm. Absolutely useless... No one can tell me why all of a sudden I need a user id and password to watch TV, but lots of apologizing for the inconvenience.

Don’t sign up.. You never get the same answer twice on the phone and the speed is not accurate. I have their speed test app and it’s bogus. I was disconnected for non payment and ran a speed test and it said I was at 987 speed out of 1000. I didn’t even have service!!!! It has been a horrible experience.

This is the worst cable service I have ever had, by far. The boxes are constantly going out and I need to reset the gateway and box each time I want to watch tv. The on demand feature does not work and the playback feature often does not play back properly. These two services freeze constantly making it impossible to watch anything. If you set the DVR to record a show, it probably will not record. Instead it records random things like the Kelly Clarkson Show. Nothing against Kelly but no thanks. How is this service even in existence. There are so many better options out there. I am going to dump this service immediately and switch to something better.

After having a television box fail, I received a new one in two days. The box was not ready for use and I had to call ATT technical Support and spend an hour on the phone to get it activated. Two hours later, the box was remotely disabled. After another 90 minutes on the line with ATT, they were unable to activate it. Now I have to wait another two days to receive another new box that I have little faith will work. The home phone line does not work when the Uverse goes out and the cell phones have little service in my area. Between three phone lines, television and internet, I pay around $500 per month for service that does not work. Go with someone else. ATT is not worth the hassle.

Total garbage. Been an Xfinity customer for over 25 years. Moved and Xfinity wasn’t available—UNTIL NOW THANK GOD! I’ve had ATT for 6 months and it has been nothing but a nightmare. The installer guy was lazy and did a ** job. Drilled into master bedroom suite to put in a cable box or modem thing. Did this instead of getting larger and drilling hole into game room. Didn’t connect any wires to existing wires, actually left a huge bird's nest of wires. I have no access to my account online because the service tech gave me a fake email address and password to login to the account. When l told him it didn’t work, he told me it was a customer service issue and not his. He just sat in his truck day 2 for hours to charge time to the work order but didn’t do a professional job and didn’t care to. Internet is annoying slow—I’m paying for the “fastest.”

I was relocating to Memphis. I had a representative from Slingshot contacted me about setting up my internet and tv services through ATT. I was thrilled for the concierge service, that was until my credit card was charged incorrectly multiple times by ATT. I was charged for 2 boxes instead of one. I also had some miscellaneous charges as well. Still that wasn’t the main issue. I set up my cable to be installed. D started toward the end of the month. I was told by Ethan that I had 14 days after Installation to decide if I liked the service. On June 13th I my card was charged for $50.

My husband & I recently moved to SC and had to obtain our cable/tv/internet service from AT&T as they have a monopoly in the area. They were here (in SC) installing service about a week ago. They then sent our cable boxes to our old address up north rather than here, EVEN THOUGH THEY WERE JUST AT THIS ADDRESS, simply because my husband had not yet revised the billing/mailing address on the CC provided to them!

Customer service is a nightmare to get a hold of. I keep getting redirected to the MyATT app that just gives me useless articles. I can’t make any changes to my plan online, and I can’t reach customer service. Meanwhile they keep billing me for 1000 gigabytes while I hit 300 megabytes on a good day.

I've had Uverse since it's inception in our neighborhood. Used to be pretty good, but for the last couple of years, it absolutely sucks. TV and internet are both in and out. TV stalls and reboots constantly. I've had service reps at my house at least once a month for the past 6 months and it still sucks. They can't find the problem, much less, fix it. This is after I've spent two hours on the phone to even get a live customer service rep. On the line. I wouldn't recommend uverse to my worst enemy. Looking for a replacement company now.

I am a former Spectrum customer. I made the mistake of switching to AT&T U-verse. In the seven months that I have had the service it has taken at least three calls per issue to get the matter resolved. Before you even get to a person, you have to say you do not want them to reboot your device, reject having them send you some article about the issue, and hold a long time. Once you get a customer service representative they rarely know what to do so they need to look it up as they chat with you all the nonsense they are doing. If you get disconnected they will not call you back even if you ask them to and give them your number.

AT&T's internet and customer service is horrible. I have the Internet 1000 plan but commonly have download/upload speeds under 100 mbps. When I run an internet test on AT&T's site it says I am getting the full speeds, but on any other internet speed test site I do not get anywhere close to 1000 mbps. The customer service is also miserable, you will go around and around in circles until you speak with someone who may or may not be able to help. If you have the option of using any other internet provider I would highly suggest doing so.

Sign up for AT&T Internet 3 months ago. Received the equipment. Have called numbers times. Have spent almost 60 hours on the phone with them and still have not gotten service hooked up. I would not recommend AT&T to anybody. If this is how they treat a potential customer imagine how they treat their customers.

This is the worst company I have ever dealt with. I called to get this installed at my apartment, and it was scheduled to be installed the following week. I was very excited and thought that they were giving me a great deal. When the technician showed up I had an afternoon appointment from 12 to 5. The technician showed up at 10:30 AM without calling prior to coming like he was supposed to. After he got here he told me that he could not install because my buildings have been renovated and all the lines have been cut. He also said that it is at Spectrum only complex and that AT&T was not allowed in there.

I have had Uverse for several years. (I also have internet and it’s as bad.) The initial interaction went well, however the first bill was very complicated and EXTREMELY HIGH. Attempted to get an explanation but only got a nonsense runaround. A year passes by I receive a notification that my “discount” will end in 7 days. I call to see what options I have. The option I am given is to downgrade my plan but this “new discount” is only valid for 12 months. So I downgraded my plan. Billing was another confusing process and I’m told it was “prorated” yet my bill was much higher again before returning to the low amount and again I was told. Bill was prorated.... Wish I could attach a screenshot with the invoice breakdown. It’s all about to happen again. I received my notification. This complicated overcharging for cable and internet by major companies NEEDS TO STOP!!!!

Stick with Spectrum. I cancelled my Uverse a year ago, April 2019. when I moved to Wyoming. I sent back my cable box per their instructions. The equipment warehouse failed to log my return and I have been getting bills ever since. I spent 6 months dealing with ATT to no avail. Finally, someone found it and it was cleared up. Then, another incompetent SAFU/FUBR and I was sent to collections. I tried in vain to get it corrected, AGAIN. After researching this, I find that the ATT equipment Warehouse does this often. Do the employees have a black market scheme/scam going? **GO WITH SPECTRUM! Much better and you don't pay for the hardware.

We have made four separate appointments to have internet service installed at our new apartment and none of the technicians have ever shown up. I've lost track of the amount of time we have spent on the phone trying to resolve this. During the most recent call, the customer service person told us that he could see the three service calls listed in the computer, but couldn't explain why no one had shown up. He then transferred me to a supervisor who said that he couldn't see the appointments listed in the computer. When I went to the "Where's My Tech" section of the website this morning, it said that a technician was coming. But once the appointment window ended, the website couldn't find the appointment at all. We have ordered some equipment from Spectrum, which hopefully we can install ourselves with better luck.

It is very frustrating to have your call routed to someone on the other side of the world who has no understanding of the English language. Have to keep calling to get issue resolved! Had requested to have a secure internet connection installed. Been waiting for 20+ years and still not available!

I have been a subscriber for the AT&T 50 mbps internet and family package Uverse Tv. The service from ATT was mediocre to say the least with regular internet issues. Earlier there were no competition but I would definitely recommend Spectrum or other competitions products to Att uverse, they are cheaper and much more reliable. The service is also equally bad. My connection was discontinued whereas I had specifically asked it to be removed after a week's time so I can get the other product/service installed. Stay away from ATT and look for better options.

I had U-verse for my internet and TV. I called to cancel it yesterday 3/5/20 because the internet was performing badly. I had already paid the month of March so I was expecting a refund for the portion of the month that I am not going to use; however, they told me that there is not going to be any refund because even when I called at the beginning of the month, THEY won't execute my cancellation request until the end of March. IN MY BOOK THAT IS SIMPLY STEALING FROM PEOPLE.

I have had Uverse for two years now. Never works at the advertised internet speed. Cannot stream movies. Channels freeze up. Help center does not understand English. When we called to complain, they recommended DirecTV which is slower internet and the same company. Cost is outrageous for the service provided and goes up exponentially on an annual basis. Switching to Cox Cable.

We all know when you start new services they offer 12-month promotional and then they jack up your prices. I specifically told them when I signed I did not want to promotional price I wanted a regular price so I knew what I was getting. Of course they brought me in at a promotional price and then 12 months later my build jacks up $60 a month. I called to complain what did I get for my troubles? A discounted cable service with less channels to get a lower price and was told I was only losing a few channels that I wasn't interested in and then I'd get to keep the ones I wanted.

Not only was signing up for AT&T service a long and stressful process now my WiFi is slower than molasses. Mind you I have used 8 out of 1000 GB. In addition, I am upset with how slow my internet is and it is impossible to get help and cannot figure out how to leave a review or get help on their site. Extremely unhappy with both their service and customer service and am currently searching other companies!

AT&T U-verse is far and away the WORST cable complaint I’ve ever dealt with. I live in a development where ATT has a monopoly on cable/internet and you don’t have the option to use a different service. From the moment we got stuck using this service we’ve had nothing but problems. There seems to always be service outages. We’re constantly having to reset our boxes because of service issues. After 9pm every night, our WiFi seems to slow down and we have trouble using any of our streaming services.

AT&T has been my service provider for over 20 years. (phone, internet, and cable TV) Every year they raise their price and tell you how great they are but they are only just ok. We have a lot of router problems and their internet service is slow and unreliable. Streaming services are a much better option for a lot less money. When you call to talk with them they tell you you are getting a special price package for a year and then change your price a few months later. They are dishonest and very difficult to work with. SHOP AROUND. There are much better options. I'm shopping and plan to leave them ASAP. CUT THE CABLE.

Regrettably, I have been a customer of AT&T Uverse for eight years, and I have never been late on a payment, much less missed one. The technology has been spotty and unreliable throughout that time. We are always having to reset our router and/or set top boxes because the signal will drop randomly, but we have lived with it.

I will like to let anyone who cares not sign up with any At&t service. The company adds a lot of products to your services and each month, one product expires and you get a higher bill which you must pay. It doesn't matter if you speak to the loyalty department. They will appease you at the moment offering you discounts and the next, the bill goes up. As soon as you call which takes an average of 60 minutes to resolve, they will finally inform you they have no promotions going on, and advice you call at a certain date. The date comes and it is the same story or a different one. They will actually sell you a new product which will further put you to debt. I have had enough heartache from them and the best thing is to cut ties with them if you wish to leave a longer life.

I have been an AT&T customer for many years, recently I signed up with them to start internet and cable service for my new home. 1 year later to the day they jacked my monthly bill up $70.00 more, total $180.00/month, without notice. The day I received the bill I switched to Spectrum at a much lower rate. However I just received a $0.37 credit in the form of an AT&T credit card that I never authorized and it charges $3.00 to use it. I called AT&T to tell them this is an unacceptable money grab but the folks that answer the phone have no ability to correct the refund direction, I want it to go back to my original credit card. This company has now sunk to the lowest standard I've ever seen...total SCAM Artists!! Ms M's View

We have ATT phone service, Internet, and TV and it is literally the worst company ever. First, customer service is the worst I have seen. You will spend HOURS after hours after hours on the phone with them and STILL not get anywhere!! You can go to the store, and they'll tell you to call the number because their service is limited. Their service is awful - very spotty with low connection. So bottom line is: you will pay a HEFTY price for BAD connection and NO customer service. Please save yourself the hassle, the migraines, and your money. Go elsewhere.

During the sales call I was told that I would have 30 days to evaluate the product and cancel without the month's charge. I HATED the service. I cancelled within 30 days, heck, I cancelled within 2 weeks. And guess what, not only would they not come out and deinstall THEIR equipment but they were going to charge me for the 30 days.

We cancelled our ATT Uverse account today and they REFUSE to issue us a credit, forcing us to pay 20 extra days due to the billing cycle. So, when the charge goes through, we plan to dispute it with our AMEX. The two gentlemen we spoke with are fast talking sales people with zero regard for ethical business practices.

We signed up for AT&T internet when we moved into a rental house while we were building. We made it clear it would be less than one year as it was rental and that was the service the landlord had previously so install easier. Didn't seem to be problem. While we had service the lag time in the Wi-Fi was very slow and we had issues with some devices. We regularly had to restart the modem. Internet went out a number of times. When I called to schedule the move out I was told there would be a $75 early cancellation fee as AT&T is available in my new area. Given our service issues no way I would use them again. Double no with the early termination. Companies ALWAYS waive that fee when you are moving out of a residence. BEWARE!!!!

We originally had AT&T U-Verse service which we had really liked, but when we moved, it was not available in our area. AT&T steered us to their "new" product AT&T TV. We have never liked it. Channels pause and stop streaming every few minutes. Two of the remote controls stopped working within a few weeks. Do you want to use that voice control feature? Well, better be prepared to pony up your Google account information -- I created a "fake" google account in the name of the family dog for this purpose. There are no pay-per view movies available. Navigation is not intuitive and even your recordings are difficult to find. We spend more time looking at the spinning cursor while waiting for our programs to load than actually viewing the program.

I have been with ATT/ATT Uverse for over 10 days. The company does not believe in loyalty to long time customers. ATT Uverse is a profit oriented business. The call center staff will quote one price and then you receive a bill for a larger amount. When you call customer service to get the bill corrected the call center staff want to talk about the billing cycle and payment plan. Overcharging and poor customer services is the # one goal.

We have had this service for years basically because we have no other option in our area and I’m always so envious of our friends internet providers. I would not recommend AT&T if you have any other options. It’s sad when the only option you have is way less than what is advertised and they charge you double for your monthly service because lord forbid I actually stream something and I promise it doesn’t take much to exceed your “allowance” for the month. It’s definitely disappointing. I would not recommend them if you have any other options.

Updated on 02/12/2020: My internet has dropped and dropped and dropped since day one. ATT sends a tech out to "fix the problem." He relocated my router from the middle of the house where I had decent coverage throughout and placed it at one end of the house and then installed two extenders. My service has continued to drop and drop and drop so the extenders did not fix the problem. He never once informed me that I was buying these two extenders for more money than what any other retailer charges. He also took all the packaging with him.

Our condo group has had AT & T U-verse for the last three years. On average we lose service two to three times each week.... Sometimes for a few minutes but more often for longer. The frustration of device cutting out when you are on a business meeting video chat or at a crucial point in a movie you paid to view is infuriating! Do not use this service.... It is awful!

Promised 500.00 dollars in promotional credit cards, rate lock for 12 months, and rebate for lost channels. AT&T, shorted me 200.00 in promotional dollars, raised my rate prior to one year, and my account was not never compensated for lost channels. Beware, not a company to be trusted, lacks integrity, very shady and unscrupulous business practices. No better than Spectrum, very disappointed..

I’ve been with AT&T for 7 years now and have never had a problem with them until now. I recently moved and I had placed a moving order for my internet. It’s taken me talking to about 3 people a day for a week and a half for them to get my stuff fixed! I’ve waited twice for someone to install our boxes and each time no one showed up. When I called, they said my order had been cancelled and I was never made aware of it. I wasted my entire day waiting on them. Once my internet was “activated” after 20x of telling them I’m no longer living at my previous residence, they STILL have the address incorrectly. The customer service is terrible. It takes them years to look up your account. I don’t know why it took an hour and a half each time on the phone with these people. AT&T I’m about close to giving up on y’all.

BEWARE! Before you do business with AT&T, read this: (My own true story). For years I was an exclusive ATT customer: TV, Internet, Land phones, Cell phone.) Home and office. After watching my bill continually increase dramatically, and service leaving a lot to be desired, and seeing ads and receiving flyers about wonderful, bargain priced packages offered only to new customers, I decided to switch to new vendors for all of those services. I called ATT and informed them that I was changing service carriers. Since I no longer drive, I asked them to please send someone to pick up their equipment. They informed me that they will not. They instructed me to take all of their equipment, 5 cable boxes and the modem (gateway) to the nearest UPS store, (their agent.).

ATT claimed I went over my Internet Utilization twice in the month of October 2019. I went thru utilization reports and my average was 65-75% utilization for most of 2019. They charged me $20 for the overages and I have no recourse. ATT claimed my Roku was using all the bandwidth. I never changed any setting, or added new streaming channels. There was literally no change to my home internet configuration during the months before and after these so called overages. Now, I am back in the 65% utilization bucket, which is normal. I believe ATT arbitrarily claimed I went over so they could charge me $20. I have no recourse and I’m out $20. Go with another ISP. Also, going with an ATT bundle DOES NOT guarantee unlimited bandwidth.

I set up an appointment two weeks out for installation for their internet bundle. They made sure to let me know that someone had to be present the full 2-4 hours so I had to take the day off of work to be present for the instillation. I waited the entire time frame from 12pm-4pm and no one called or showed up. At 4pm, I called to see what was going on. They said they were busy but would be coming by shortly. 6:30pm comes around, nothing. I call again and they reassure me that they’re running very behind but someone will be here tonight. I call again at 7:30pm and they tell me that they’re finished for the day and I’ll have to wait for the next available date, a whole week from now. So I missed a full day of work and three weeks of internet service that I need not only for work but daily life activities. We cancelled our service request. Ridiculous.

I just want my refund. It’s been October 14. They have not return my refund. Please help me to get my refund back of $351 and 01 cents I’m tired of their games. I’ve been talking to them constantly. They said they are they going to send the refund check out. They never did. I just want my money back.

I live in Columbus-Ohio, I took At&t internet $50/mo plan, I was supposed to get 75 mbps speed but I always get less than 20mbps. I complained multiple times but no use.

I recently tried their internet service and they could not connect for two weeks, when they finally did the speed was not good nor what was advertised so I canceled within 15 days and asked for a refund $114.70 which was the charge for service for a month. I called three times and the rep assured me the check was going to be mailed out at the end of the billing cycle. After several months, I just called and they said they changed their policy and no refund would be issued. Very disappointed in their customer service.

Have had Uverse for a couple of years and when my promotional price was up my cable went up to 180.00 a month. I went to change to a streaming service and wanted to cancel my Uverse Service and was advised that since I was 1 day into my billing cycle I would have to pay the full month's bill EVEN IF I TURNED IN EQUIPMENT AND DISCONTINUED SERVICE! So I would be charged for the full month service even though I would only use 1 day- Nothing but corporate crooks - It is just plain wrong charging for a service you do not use - please boycott ATT! I will be contacting the BBB and am going to publish this story to many social media links as possible as this is nothing short of robbery!

The technicians that come out or are supposed to come out "FOR REPAIR & ASSISTANCE" are ridiculously incompetent. I have been waiting for wifi set up & repair for 3 days now. When one of them actually shows up they leave without fixing the problem or letting us know they left and leave the ticket open as if they are planning to return only to send a text saying they "missed our appointment"?! The guy was just here and made it seem like he never made it. Are you kidding me? These employees are lazy con artists milking the clock. What happened to AT&T???? Where is your professional customer service? If you can help it DO NOT GO WITH AT&T. I'm stuck with them since this area only has internet coverage with AT&T.

The internet section of this company suck and is incompetent. The actual product is the best in the world. The internet speed, signal strength, and capability is wonderful, but their customer service department is childish and pathetic. Me and my wife moved next door, called to have our service transferred over they said that due to a former customer at my new address had not updated his new address in the system so this meant i couldn't have my service transferred. This meant i am without service. IT'S SAD TO SAY THAT SUCH A HUGE COMPANY WITH SUCH A GREAT PRODUCT IS LETTING IDIOTS WHO DO NOT CARE ABOUT TARNISHING A COMPANY'S NAME. THEY would rather lose a good customer than doing their job and actually attempting customer service. Plus my wife had just paid for the month. TOO SAD.

At&T absolutely sucks. Our TV. I can not even turn the TV on without the whole screen glitching out. I want to watch the Steelers VS Browns and I click on the game. Nope sorry you have to watch the Colts VS Dolphins. I can not even turn on my TV because it does not work. Not to mention when a try to scroll it takes a few minuets just to scroll through about 100 channels. Their internet is what kills me though. Oh and great the TV just froze. The internet sucks. We get about 3 Megabytes and they charge you over $200 per month. For 3 Megabytes!

1) Pull the NFL network. 2) Tonight I sit down to watch the State football championship. They don’t freaking carry the freaking game!!! My friends across town that have Comcast are watching the freaking game!! I call U-verse and they say DirecTV has it not U-verse. I have had U-verse long before AT&T bought Directv. The reps at U-verse used to crap on Directv before they bought them but now I’m supposed to switch and have a freaking dish on my house and lose service on a storm. Here’s a freaking idea, don’t screw your customers that have been with you forever but give the game to the new customers you sell Directv to. I am gone and will be switching to Comcast and telling everyone about how U-verse screws over their long term customers!!!!

I can’t even believe AT&T is allowed to sell their products still. The cable is the worst we’ve ever had. I can’t make it more than a few minutes without the tv screen breaking up! The internet is even worse. I’m constantly having to turn my wi-fi off because it’s faster without it. We even paid for the fast one. I cannot wait to get out of this contract!

If you enjoy having your cable hooked up with what was faulty equipment, being on the phone for over four hours to fix the problem with no resolve, having a Tech come out with new equipment but is unable to boot up your service because AT&T service was down, being told on the 3RD day with no cable that it will be fixed in 30 minutes and it never was, calling Tech support & on the line with them for another 90 minute no fix solution phone call...then by all means go with AT&T. Worst service EVER! Do yourself a favor and run from this company as fast as you can! Everybody is sorry and they are great at lying. Good luck! Zero stars on this rating!

Just a heads up.. Depending on your state if you planned to cancel your service do it before billing cycle begins. I was told after planning to cancel that my bill will be prorated, but a week later I find out in my state there is no prorated option after my cancellation date.

I am so glad to be free from AT&T. They set their prices astronomically high because they know in this day and age everyone requires internet access, and the way they setup neighborhood rights, it is basically a monopoly. They have agreements with other service providers like BrightHouse and Comcast which restrict which internet providers you can choose from and basically monopolize the market so that you have no choice but to pay their high prices.

I was told by a sales rep that I was unable to know what the future promotions might be until my current plan expired. I was told to call back when it did, three days later. I called back to find out that there is not a promotion that would offer me a lower cost. At that point, I canceled. I asked what my monthly bill would be since I am only three days into the new billing cycle. I was told that they do not offer partial monthly payments based on use, I am being forced to pay the whole monthly payment even though I have canceled. Beware of false advertising.

Before signing up, we saw a great deal of false advertising about the "all-fiber network." This is a DSL connection that goes partially over fiber, but still has the bottleneck of traditional copper telephone lines for the last quarter mile from the local hub to inside your building. When setting up the account they require businesses to provide a personal credit card. It took 3 billing cycles to get the billing switched to invoicing even though this was supposed to have been set up from the start. Our service was terminated for nonpayment before we ever received a bill because they didn't put the building number we provided on the bill.

Overcharge internet. Not reliable. They offer services and then charge you for those services that they offer. I paid my bill in full and still received a late fee. When inquiring about this late fee the agent kept repeating the same thing about their service charge that they provide.

Our 1-year bundle package with AT&T was ending November 2, 2019. I called on Oct. 21, 2019 to see what our new bill was going to be. After an hour on the phone with "Ricki", from the Philippines, all was good. He said our bundle package bill would stay the same for the next year. He also would throw in another box for free and waive the $149 technician service call. Terrific, I thought! But something didn't feel right, so the next day 10/22 (prior to the technician coming on the 25th), I thought I would double check this great deal Ricki was giving us. I called AT&T and ended up speaking to "Francisco" #**, in the Loyalty Dept. in Mexico City. "No, Ricki did not write anything down on the account about any new plan. All that was written there was that you had called in for a new box."

Ordered 3 tier service (TV, net, phone) and installation will take more than a week. Address in metro Atlanta, GA is only serviced by ATT, otherwise would look elsewhere. That could be why they schedule so far out - no choice. I'm sure it doesn't take that long in Buckhead, the north side or other more monied areas. As big as this company is and as much money as they make they can well afford to hire more contractors. With an 85 year old person in the home it is essential to have landline home phone service. Yet, unlike some other utility providers, there is no reprieve for the disabled or handicapped. All they claim to be able to do is put you on the cancellation list. Who cancels? The customer is usually just not home when the tech shows up. Luckily we'll be at the address for only a year while we look for another home to purchase and hopefully will have a choice.

When the U Verse works, it is a wonderful service. The rest of the time, we are always losing signal. I can set a clock to the time it tells me to reset the Box. I feel, that for the price that we pay for this service, that it should at least work when we are ready to watch.

I have had it with ATT jacking your fees up and taking months to adjust my bill. They raised my service from $125 to $196. After I called numerous times they promised to adjust my bill back to $ 165 then the next bill came in at $235. I then called them again. They said they would lower my bill. I got an email to approve in which the bill was still $200. I called Comcast and got superior service for $155. Now ATT won't close my account saying my phone hasn't been released but Comcast already has my number working and ATT is playing games. Horrible company. Run the other way and don't look back!!!

I got a bill from ATT /uverse for NBA league pass. The bill was for $199.99 plus tax and fees a total of $229. I called ATT on October 7th and said I never ordered the service and that I did not have the service the year before so there was no reason for it to be on my bill. Because of the wait time I entered an on line chat with a representative who promised to take care of it. To be brief, the amount was never reversed and since October 8th i have had two long conversations with ATT call center personnel who both promised me that they didn't know why the amount was still there but they would take care of it.

My ATT supplied dual band WIFI Router was automatically using 5 Mhz Channel. My Nest Thermostat kept losing connection and Nest told me it needed to run on 2.4 Mhz. I called tech support to get help how to do this. However, when I told tech support my Wifi is working, I could tell these keywords ended the rep's interest in helping me. I was told they needed to transfer me to a higher level service that was fee based. How much would this cost? They couldn't tell me. I was transferred.

The only reason I gave two stars is because of Ferns in customer service. Called Thursday, 2 hours on the phone troubleshooting for a recurring problem which supposedly had been fixed before. Set appt. for Mon. morning tech. No one showed up or called. Called to set new appt. Cut off by two different "customer service" reps. Finally, got through to Ferns who did his job and set up a new appt. ATT is willing to take our money for internet, TV & phone but they do not provide good service when there are issues. We have been having issues for months and this will be the 3rd tech to come to our home to fix the issue.

I had in writing from an agent what the cost would be and I was very happy with the price. The problems began at installation and spiralled from there when they jacked the price up and said my written quote was wrong. 4 days later I cancelled it due to customer service agent's rudeness as well as the bait and switch. I had a money back guarantee and they are still trying to charge me a whole month.

I am new ATT customer. I was late for a couple of days on my first bill and they charged me 9.25 dollars late fee. I called them. They told me it is a valid charge and refused to waive it! AT&T sucks. I can't wait to get off the contract with them. As a matter of fact that I am so pissed I will cancel my wireless service with AT&T because of this!!! Please give me zero star option, I hate to even give this company one star!

We went with Uverse for our new house. Our house was already wired for Uverse from the previous owner. The technician came out to install everything which was a $100 service charge which is stupid because the house was already wired for Uverse but we paid it anyway. Before the technician came out we specified exactly what we needed. Well the technician gets there and she didn't have half of the right equipment to complete the installation (the equipment we specified we needed beforehand). So they obviously have to come back out a second time to finish installation.

I called today 11/07/2019 to discontinue my service. Was told my payment from 11/4/2019 will not be prorated because they informed customers 2yrs ago they will no longer offer refunds. Keep in mind my payment was paying for the month ahead. So I was told my service will be disconnected on the 24th of November with no rebate. I do not want AT&T Service. I will never ever do any business with this company. PERIOD!!! Thieves!!!!

I called to cancel my new internet installment that was told to me by the service tech that I had to call to activate the service with a code on the back of the modem which I never did. So they basically want to charge me for a fee for a service that was unexplained to me by the customer service representative that offered me the plan. He failed to let me know that the service was a 12 month contract first, secondly never told me a time frame to cancel before getting charged. I know anyone with good sense if he stated to cancel within 14 days that would have happened before the 14 days.

RANT: I hate AT&T, specifically U-Verse. I know my injustice will mean nothing to this giant awful company, but I feel I must tell someone. I have never paid a bill late and I had service with them for over two years, never had issue except slow internet. Long story short: I canceled service in July to go with a faster company. I did everything right, returned equipment on time, etc. Felt like we were finished.

I could put zero stars if I could. Their internet service does not work properly and sometimes at all for for 2 months, I did the troubleshooting. They guided me through for 2 days. Then they sent me a technician, who states that the issue was their own device and they charge me $100 for the technician to stop by! Plus other fees! They cannot review tapes of the phone conversations when I asked them, since they never told me they were going to charge me for it (I would DEFINITELY let them here my opinion on it if that was the case).

I had an appointment with them to start service on Oct 28, they postponed that to Oct 29 due to "overload" without noticing me. Then on Oct 29, they didn't mail me the router, which they claimed that I would receive before they start their service. When I called, they told me that they are waiting for my equipments which can only be ready after Nov. 6. In fact, I have purchased my own router and modem from Amazon, but the agent from AT&T told me that I don't need any equipments from my side, so I returned my router and model! So disappointed, I have switched to spectrum. I will try to avoid at&t whenever possible in the future.