AT&T Internet Reviews

My horrible experience with AT&T started way back when they had some inexperience installer try to put a dish on my roof which is a flat roof home. Just show how inexperienced he was instead of trying to bolt it through the plywood he tried forcing cement anchors into the plywood putting holes in my roof which was completely unacceptable. Then he tried putting it on one of the columns opposite side of the house of where it should be coming from and crack my column in three pieces. He did so much damage to my house after an 8 hour effort to install with wires hanging everywhere their management team hasn't come over here and pay for the damage and have somebody reinstall. That was the beginning of this nightmare.

I would give a negative start but it wasn't an option. I had a contract for 12mbps last year because it was the only option they could provide but I got less than 0.5mbps in more than 80% of the speed tests I did throughout the day and night (best case it was 2mbps). We troubleshoot many times with the online support and the answer was always the same ("seems that there is a tower issue nearby"). Then on Nov 2023 an ATT rep during one of the reports mentioned that it was because the router was outdated; so they offered an upgrade promotion to increase to 100mbps with a new router and I would just have to turn off the old one. I took that option, but from Nov2023 until now I ended up paying (Jan2024) for the old service and the new one that was supposed to be an upgrade (not an addition), and the best part is that the new router and service didn't go beyond 5mbps 99% of the times we tested.

AT&T streaming is terrible. Moved to it several months ago. It has intermittent problems. Works for a while, then has problems. Today, I lost internet. Ever since then, I cannot watch TV on any of my 3 TVS.

Their orders are totally mismanaged. I had to call them every day for a week to try to get a technician to come to my house, and a tech never showed. They also never initially sent my equipment. Like others have said, the support is outsourced terribly. The agents have no idea what’s going on in the field and can only make false promises that a tech is coming. I had multiple appointments where no one showed up. I ended up getting internet elsewhere. I’ll never try to do business with AT&T again.

I switched to AT&T Fiber about 6 months ago. I got the 1 gig internet… I was going from 50 megs… I’ve been with AT&T 17 plus years. Since the switch my internet has been absolutely horrible. In 6 months I’ve had multiple techs out to my house, and still have horrible service… They say in bold letter fast and reliable internet, bold face lie… It’s trash.

Yes, AT&T did get this matter resolved, I was relieved to get my WIFI fixed.

AT&T tries to overcharge me altogether 13 times! Out of 3 years! I called last month and they said they were giving me a 40 dollar credit for all my trouble! This month they stole 130 dollars more than I owed from bank account. If they don't give it to me back I'm switching to ** for a router. As simple as that! They better not touch my bank account again! From Amanda **, Madisonville, TN.

I moved out of my apartment on August 4, 2023 it’s now October 15, 2023. I received a email recently stating that I owe them four times the amount I normally pay. I immediately went on the app to see if the Internet was still on but it said it was suspended. It should have been turned off like I told them back in July. I called and tried to get someone over the phone but they would not let me speak to a customer service rep unless I pay the entire bill which I do not owe. 30 minutes later after trying to get someone on the phone I finally get someone and tell her what happened so she cuts me off says OK and then the phone suddenly hangs up and she did not call back and I know they have my phone number. I refuse to call them back so now the bill will be sent to collections. I’m opening a case with my local bbb hopefully they can get in touch with a human instead of a automated option.

I've had AT&T U-Verse for a few years now, with no problems...until I decided to try their new "Internet Air" which is a wi-fi hub that is supposed to be 100 mbps. I got it set up and running with hardly any instructions provided. After about a week and a half, my internet and wi-fi suddenly went out. I found out my service was canceled for no reason. I spent hours in the phone with customer service. They even couldn't figure out why my service was canceled. They sent a technician out who was also baffled with this air hub. He couldn't get it working again. He even said this was a piece of junk.

We have kept service for nearly 2 years due to the lack of viable similarly priced service, but recently with the addition of more internet devices required for schools and college and an extra smart TV, the amount of data is consistently over limits and we are charged extra. For the costs we incur now, a more reliable and FASTER service via a more reliable company is available. Additionally the constant need to reboot our device AND talk to customer representative to resolve the consistent downtime we suffer is unconscionable. There is no service interruption discount, there is no decent call center or call time with reasonable wait times. The service techs aren’t very competent and for some reason have to “cut” competitor service lines to “help improve the service you (their customer) will receive.”

I have been with At&t since 1989 for internet service. Since this time, I had various promotions on my account that were added in the beginning. All but one of the promotions have fell off but one and my internet service for basic 3, keep increasing in cost. Having said this, my area only is allowing basic 3 service due to the fact att has not upgrade our area with the fiber-optic and we are receiving service from tiers.

I DO NOT recommend switching to AT&T, especially is it is just for the price. I recently switched from Spectrum and that was a HUGE mistake. I switched less than 1 month ago and have nothing but issues. The initial tech who arrived to install the fiber internet was wonderful! He informed me someone would be out within the next week to bury the wire. Someone finally comes 2 weeks later to bury the wire, but buried in the wrong place despite having the original tech mark it with flags and being told in person by us where to bury wire.

AT&T internet has failed me a few times and what’s the most painful irritating part about their internet failing is the time to fix, correct the issue. Within the first year I have had 3 failures and all of them have taken at least 24-48hrs to fix. My last one has taken days so if you run or operate a business from home, then please consider choosing AT&T as your internet provider. AT&T does not care either. When I made it clear that 3 days to see a technician was too long they said that I had a choice to choose a different provider if I’d like to. The inconvenience is much greater than having to choose a different provider. I am displeased, upset and very disappointed in AT&T. I have never dealt with so many internet issues as I have prior to choosing AT&T as my internet provider.

I got AT&T Internet Air and couldn't get rid of it fast enough. I've been working in the tech industry for over 25 years and know enough about computers and network equipment. I live in a 2nd floor condo with easy access to northeast, northwest, southeast, and southwest views. I moved my "AT&T All- Fi Hub" all over the house and finally found one spot I got fair coverage, not great coverage at. This was based off the LED indicator which flashed yellow once or twice). Then I got an error message displayed (and no internet connection at all) and couldn't get through to AT&T tech support. The second day (still with the error message displayed and multiple reboots) I got through to AT&T tech support and they said they couldn't help as it was made by another company. I called the number they gave and couldn't get past the automated system and endless hold music.

I received two price increases from AT&T Internet in 2023. One was in June, for which I did receive notice in advance so that I could shop for a new provider. The second price increase only came to my attention when I received my bill in August, right when I was starting the new school year (I am a teacher). This bill is due on Sep. 5. Only on Sep. 3 did I find time to contact AT&T with questions about the new price increase; it's Web site indicated that customer service is available at that time. However, no live agent was available to speak with me. AT&T's customer base may consist mostly of people who do not work long hours and can accommodate the company's expectations, but I am not in that group. Incidentally, I was not permitted to file a dispute on line about the current bill (the screen went gray and a circle kept appearing). I will pay the current bill to protect my credit rating and my Internet service, but I will shop in earnest for a more ethical service as soon as my work slows down a bit.

Horrible customer service. 45 minute hold time to talk to someone. 3 days to get technician out. They want you to pay outrageous prices for no service or just plain lousy service and if there is a problem tell you to pretty much FIX IT YOURSELF..

They lied to me about service price and internet speed. I spend more than 10 days trying to contact Customer Service and they just hung up or play the recording machine. I am tired to deal with this people. They send guys outside to get more people and they just lied and later they send me the Bill and expected me to pay this as soon as possible. I will need to change the internet again or paid the higher bill just for internet. People go for a better company. This AT&T is just a joke and they are going to play with you over the phone. Nobody cares about you. They just want your money.

About two years ago AT&T contacted me about increasing my internet speed from 100mbps to 300mbps. I told them I was fine with 100. They then told me that the 300mbps would be the same price. So knowing how these things work I asked "for how long?" I was told the price would never go up. Then last February they hit me with a $5 per month increase. I complained to AT&T and was told the increase stands. Now in August 2023, they hit me with another $5 increase and again I called AT&T and this time the agent was very forthcoming with information. I was told by the AT&T rep that they were getting thousands of calls because customers were all told they would never see any increases.

After receiving sales pitches by mail and email from AT&T, which told me AT&T Internet Air would be cheaper than my current DSL and at least as fast, I decided to try it. The hub came, and I spent over an hour trying to get it set up (the app kept suggesting I try another location, and I did that over and over with no luck). Then I called them, and spent almost another hour (52 minutes) with a tech trying the same thing. He was very nice, but even after several factory resets and trying all sorts of locations, we had not gotten anywhere.

I was told that my old email address would transfer to them and I wouldn't need to set up a new email address. Well I shouldn't have believed them as my old email address was cut off and they won't help me recover my information

I received AT&T fiber services and due to the fiber line being incorrectly installed (according to a different AT&T tech) the internet was choppy and would disconnect us often. Because we both work from home, we decided to cancel the services immediately and go back to our former ISP. During the phone call to cancel the internet I inquired about the line that was not buried and the customer service rep told me to just pull up the line. I asked her if she wanted me to open the box and cut the wires in the box to which she replied "yes." This didn't seem correct so she gave me the number to the buried line center. I called them and they told me the same thing when I asked if I should be opening the box and cutting the wires. The wires in the box were the wires to my neighbors internet.

AT&T charges exorbitant prices for their marginal service. It works somewhat well, but when it goes down, you are told to wait 72 hours for service. $365/month should be worth getting someone to your site much sooner. When I asked to have a new modem shipped to me, it was only 48 hours. Really?!? On top of that the person that answered my call was so patronizing and fake it made me furious. Every response started with "I'm so sorry for that" **. Please stop being so lame and just own the issue. Customer service doesn't come from sugar coated responses, it comes from action. Own the issue and fix the issue. Do not think this soft shoe garbage helps anyone. It only reduces your customers to the least common denominator. Very rude, very useless, and extremely aggravating. I will have a new provider before the get a new a modem here. How pathetic.

I pay for monthly Internet service from ATT. On July 1st the service went offline. I called the service department and they indicated that they put me on the schedule for Monday, July 3 from 8am to 12pm. No service tech came and I continued to receive messages through Friday, July 7 that the tech is running late but will arrive. I called and talked to customer service on July 5th and 6th for hours asking to be escalated beyond the initial call desk. I could not speak to anyone in the United States nor within 100 miles of my vicinity. The highest person I talked to was a floor manager who rudely told me that he was the best I could hope for and after 2 hours on the phone with various people hung up on me.

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is terrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. Their response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left.

I’ve had AT&T fiber internet for coming up on a year now. I can’t tell you (if at all) when the last time the internet, which by the way controls my whole house including providing TV and run the pool systems, actually worked for a full month straight. It is a joke of a service and when it goes down it takes 1-3 full days to repair it. Customer Service, which they sub out to India, doesn’t know a thing and can’t answer any questions, that is if you can even understand them. They offer you a couple dollars credit back toward your bill (if you ask for it), but what’s that worth when you’re losing over a $1,000 worth of money every day because you and your wife work from home and can no longer work. It continues to happen and no one does anything about it other than say “I know it’s incredibly frustrating” because that’s what their script tells them to say. WHAT A JOKE OF A SERVICE. Wish there was another option but they’re it, and they know it.

The AT&T service providers promised us internet at a reasonable price at first and after signing up the prices rocketed to unimaginable value. We were never aware of it when we signed up. Not just that they offered us Apple watch buy one get one free offer. Which at first we thought was too good to be true (it was) and bought one and got one for "free". After the prices on internet we decided switch lines then they hit us with additional fees for the free watch which was again never mentioned, we had to pay 450$ for both watches. Hidden charges were insurance on your own mobile and service charges and when you try to change lines they will try to pull out more money from you.

Updated on 06/24/2023: They have tried to fix it. They've had trucks out here for days. They say I'm a mile and a half away from the signal. And the telephone line is afraid and old. We also stream DirecTV, when you turn the channel it takes quite a while for the TV to lock into the channel. The little circle goes around and around, you'll turn on a TV and you go in another room and turn the TV on and it says, "No internet, you have to push the little box and let it reset itself." This I have to do multiple times a day since I am retired.

I call to cancel my Internet on May 22nd, 2023. I spoke to a nice gentleman on the phone who gave me some information to think about in regard to switching my internet to another carrier. Unbeknown to me the information he was giving me was not correct in regard to my billing and how it work so I kept the internet package in place for another two weeks. I call in on June 9th and cancel the Internet since I was not having any issues with the carrier I moved to. Again I was not provided with correct information about my service.

I'm exhausted and I really don't know what to do. There has been an internet out in my neighborhood since May 11th 2023 at 6:59pm and after multiple times reaching out to AT&T they just simply say wait 24 hours. Today is currently May 21, 2023 and my internet isn't still working. My son has missed home school due to this outage, I've missed 4 days of work and my wife runs a home business and she's losing clients. AT&T just says, "Our technicians are working on this." It's been 10 days going to 11 as of tomorrow and AT&T and its technicians simply seem not to be having this issue as a priority. I'm also on the verge of losing my job due to this outage. Simply because I decided to trust AT&T because they've been falsely promising in 24 hours this issue will be fixed and it has not.

In a one-month period, I had 3 instances where my internet went out for over 72 hours each time. AT&T wouldn’t bury the fiber wire deep enough, and as a result, my neighbor kept mowing over it. They have no sense of urgency. A 72-hour waiting period for internet is ridiculous when they are at fault.

In October I switched from Google Fiber to AT&T U-verse internet service for the only reason they were offering me a $300-$400 reward. Well I never received it despite the fact that when I applied for it online they told me it would go to my wallet. When I didn't receive it i went to my local AT&T and a manager told me it was on its way. I never got it. Plus their internet service turned out to be a lot more expensive that they told me. I definitely should have stayed with Google Fiber! I also found out that they have been charging my monthly phone bill with $6.00 for a service I never asked for (earlier phone upgrade). Pay attention, AT&T will rip you off!

Twelve and one half years of flaky DSL. Letter received last Nov 2022 - switch to fiber or get disconnected. Double billed for DSL and fiber. After 2 months of fiber they jack the rate from $40 to $45. Wrote up seven separate FCC complaints.

Internet cost me $400. I was quoted $60. My debit was charged twice initially causing an overdraft. Tech no showed & was late so I left work twice to accommodate them. Promised compensation & of course never received it.

WORST COMPANY EVER. Be Alert!!! AT&T is practicing fraudulent activities. I was looking for Internet connection for our Home and AT&T reached out to us with a promise that I will be receiving 250$ as signup reward. It was written even in the order summary as well. Now, after one month they are saying all I get is 100$. When questioned about 250$ signup reward, all I get is apology. Be very careful with them. #unprofessional #scam #worstInternetProvider.

Never have I heard before in my life that a company has control over all the lines that no other provider access to give customers service. Not only that the internet speed is very low there can only be 2 devices connected at a time. I have the highest they allow in the area and the performance is terrible.

This is the worst company ever. Their service is terrible. My internet is constantly going down. They have even switched my modem and I still continue to have the same problem. I work from home and my daughter is in homeschooling and it causes major issues. As I write this review I am unable to work. Their customer service is even worse. When you call there are no notes made on your account. They constantly transfer you and you have to explain yourself over and over again. I tried switching my cellular provider from Verizon to AT&T to lower my bill and that was one of the worst mistakes of my life. They could never get my phone working. I talked to so many agents until I was blue in the face.

My bill has always been set on autopay and my card was stolen so I got a notification to update card details so I did. AT&T never advised I would need to make a manual payment. So 2 billing cycles came out the next month which was February. My monthly payments are 70.74 so not sure how 70.74 X 2 = 151 and change but whatever I paid it. Now for the month of March my bill has a late fee tacked on from January which is $35 and I stay in the phone with customer service for over an hour for them to say they can’t take it off!!! I left Xfinity years ago for poor customer service and now I will be leaving AT&T due to this.

I tried to open an account with AT&T for the $20 unlimited tablet plan in vain. Yesterday I spent about 3 hours with 5 customer services agents. Three of them hang up on me. With two I spent more than one-hour with each to set up the account. One issue was that some agents will ask additional questions, some of them were non-professional. The biggest issue was the verification of identity by the specialist. They put me on hold for minutes and with the first agent the questions were ridiculous, asking the age of a friend I met 20 years ago, etc. I had to go over information with the other agent. He put me on hold to speak to a specialist then after minutes I was directed to a fraud specialist. Today, I spoke to two customer service agents. The second one told me the plan is for the customers who have an account with AT&T; otherwise, I had to pay $75. None of the other agents told me that. I am speechless.

On Thursday, January 5, 2023 a sales representative from ATT sold me Internet Fiber 1GIG for $75.00 a month. On Sunday 8, a technician came to my house to install internet fiber but I was told that he couldn't find the cable that should run to my house, that they need a few more weeks to run or find that cable. A week later, on a Wednesday, I called ATT for an update. I was told that I'll have a Technician on Friday. Friday came and no one showed up. I called ATT and I was told that I had a Technician schedule for the following Wednesday, I cancelled it because I couldn't be at home for an appointment that I didn't even make. I made another one for the following Saturday morning. Saturday morning came and no one showed up again, I called ATT and I was told that my next appointment will be 3 weeks from Saturday.

I waited weeks for an install date. On the date they did not show up. No call or email just no show. Called them and after about an hour I finally got to speak to a person. Very difficult to understand. Their English was not good. All they could do was apologize. Gave me another appointment for almost another week away. Said it was the best they would do. It doesn’t matter to them that I took off work to be there during their no show. They really don’t care.

I've been with AT&T for a few years on the low income program and was doing just fine until someone from the company tried selling me a phone...I told him I did not want any extra billing because I have other bills and I know what I can and can't pay...He didn't take no for an answer and continued to harass me about getting the phone saying that my charges on the phone would never change...Well, they did and it caused me to fall behind on my bill...No one would work with me to keep my service...After losing my service AT&T sent me something about paying half, which is what I ask them if I could before they disconnected me...

This review is regarding my situation but some of my neighbors have mentioned similar issues. In the last two months AT&T have had several outages that have lasted over a week or longer. When contacting customer service and technical support they give you the run around and never receive call backs from their supervisors. The speed usually gets very slow around 6 pm to 9 pm, think those are some of their peak hours. With the experience I have had with AT&T Internet, I highly recommend looking at Spectrum and EarthLink which some of my neighbors already have and give good reviews about them. I have also contacted AT&T Office of the President through The California Utility Commission. AT&T said they would have a Manager contact me but it didn’t happened.

Hey I’m not sure what is AT&T issue but every time they come out to install new lines to our neighbors they cut our line in the ground. I have a security system and I’m down for at least 2-4 days because of their reckless behavior.

Just switch to AT&T from Verizon which was the biggest mistake I've ever made. My AT&T is supposed to have unlimited data but all I get is a message saying no data. If you turn off the Wi-Fi you can't do anything. Calls are constantly dropped, half never go thru. It is just ridiculous, don't know how they get away with saying they are the best 5g when it is a GREAT BIG LIE. DO NOT EVER GET OR SWITCH TO AT&T.

Continuing and ongoing pricing issues. If I lived in an area with any other choices I would use them. They are aware of my situation but used to give discounts for the 24 years I have been with them. Now they, as AT&T have become penny pinchers and could care less about their customers.

If I could rate AT&T a 0, I would. They ruined our yard & our neighbor’s while burying cable. We got the runaround trying to get the right dept. I was told to speak to someone in Risk Management then later told their employees have to email RM to contact them. Everyone wanted to hear my story but no one could resolve the damage done to our yard. Just a transfer. Every time we call, we’re on hold for 30 minutes. Then transferred and another 30 minutes. We were told to talk to someone in risk management/damage control but it seems that department doesn’t exist because every person we talk to get all the information as the person before them, then they transfer us again. I was informed to check my claim on their claims site (mysedgwick.com). It doesn’t work. Whenever I enter the Case ID I was given I get a message, “we are unable to validate your registration based on information provided”. I also entered the ticket number and received this message, “your claim cannot be registered at this time”.

We live in a duplex and just had neighbors move in downstairs and they had ATT come out today 9/22 to install their internet. ATT had a technician here at 4pm which just so happens to be exactly when my internet was disconnected. We assumed it was just an outage in the area, but after speaking with Cox we were informed there is no outage and that ATT had to have disconnected our internet directly from the property. Cox advised the earliest they could send a technician to resolve this would be Saturday or that we could contact ATT to have them come and fix the issue. I contacted ATT who advised they cannot come out to restore our internet because it’s COX’s property, but that didn’t seem to stop their technician from touching it prior. I will now be forced to miss work tomorrow as I work from home and will have no internet for days due to their incompetence. ATT’s unwillingness to resolve this speaks volumes.

The representatives are trained to tell you what you want to hear and move on. They do not notate their accounts, they do not apply the changes to your account even if they say they did. They do not correct your information if it's incorrect. We've called them at least 20-30 times and spoke with a different rep every time. They always say there's no notation on the account. They have no clue what the previous rep said or did. They're extremely unknowledgeable. The address on my bill is wrong. Someone's else's name is on my bill. My tv bill went up $10 without notification. I was promised a $35 phone bill if I switched, ended up being $50. I was promised a $50 internet installation discount, didn't happen. It's a repetitive cycle of poor representative training. AT&T will lose customers and eventually go out of business.

So 2 days ago I called AT&T because my internet is out. First I had to deal with an automatic voice service "to fix the problem" troubleshooting. Ok that didn't work. Call back to speak with a human. An hour later I get a person, I explain the situation. She does some stuff on her end and claims my router is bad and they will send me a new one. Ok. The next day I find out a main line is down by a neighbor. Apparently a truck hit it. The neighbors didn't know what it went to so they wrapped it up and hung it on their fence.

I got the hotspot phone for internet service since it is not available in my area through local providers, and AT&T had great coverage just using my everyday phone. Went from full service to 1 bar in 2 years, and has stayed there. Been with AT&T for over 20 years, very disappointed. Considering changing companies.

They continually log people out and when you try to log back in, they say you attempted too many times to log in and force you to reset/change password.. I have had to do this 4 times today and now they locked me out for 24 hours. This should be unacceptable.. It's been going on for several months and NO ONE is fixing the problem.. There are many others with the same issues and people are getting angry.... I use email for my bills every day. Am in it on the computer.. Now am locked out because of them!!! I have been a loyal customer of AT&T for at least around 30 years... I'm never late with my bills to them, have done upgrades with them and they treat their customers this way.. This is wrong...

AT&T sucks! Connection is horrible, the internet service drops 2 to 3 times daily...or more! One department tells me I need new equipment and gives me a number to call....that department wants to run diagnostics. The right hand does not know what the left hand is doing. They also sneak a $3 to $5 increase each billing cycle till you have no discount at all! When you call to question their billing, they reduce your bill...then they proceed to increase your bill $3 to $5 again!

I wanted to try a different provider to see if I could get better cell service reception. Been with Verizon for two decades. Weeks after switching to ATT, I knew I had made a HUGE mistake! Couldn't get visual voicemail and calls to tech department/ in-person store consults were of no help. In fact, it felt like ATT had hired only warm bodies to handle customer service. Bad. Really bad. Totally clueless on any tech issues. Add to that the sketchy marketing and information provided before switching, ATT bordered on being a scam or con operation.

I am moving later this month and, because I like to plan things out early, I decided to order the internet modem (the device used to connect to Wi-Fi) to my *current address three weeks before my moving date. This way I would have the device ready when I move. But man, even though I clearly indicate that the delivery address is my *current address, they still sent the device to my new address! I called customer service, and was told that apparently the system was crap and did not notice that delivery address was different. I mean, why did you ask people to put in a delivery address then?? They helped cancel the order though, but told me next time I should place an order through a representative, rather than online. Apparently they don’t know that their company’s website has a big promotion going on right now encouraging people to place an order online!!

AT&T internet (I have had twice now, not by choice) is the worst in my opinion. When adding price add an additional jet pack for a reputable company. Or have back up internet. Applications are horrendous and their portals extremely lack any information, if they work at all. Dial up internet attached to a styrofoam cup has better communication.

Every time, I tried to login into my ATT account, the dreadful system does not recognize my password, even when I am already signed into my email, on the next tab, which has the same password. I called three times; three times three different people promised they would take care of the problem. I had to change my password and it seemed everything was fine, but when I tried again to sign up into my account, the site managed by incompetent people, but it never remembers my password.

Internet doesn't work and AT&T informed that the technician can come to fix the problem in 5 days, since 05/04 and they will send the technician only on 05/09, this is ridiculous and it is what they say to their "valued customer", fake commercial, they do not provide a good service and they don't care if you need the internet to work remotely. Be careful when choosing this provider, you can be very disappointed.

No ones at call center would like to resolve issue. They keep transferring you to different departments and waste your time. This is 3rd day I am trying to reach and they always send to tech support. I recently moved my service. Landlord said I can’t have any other internet service than horrible ATT so I am stuck with them. Box on wall missing in the apartment. I was told service should be already running there. Now they want to send technician and make money for the installation. I am an IT technician myself. They is no technical issue here. Only box is missing. In previous place they didn’t charge me to put that box.

We had AT&T for just over a year when we moved to an area that they did not cover. A week before we moved I called to cancel service for the following week after finding out that they did not cover our new home. I mailed back the equipment less than a week after we moved. Five weeks later I get an email saying that they owe me a credit of almost $90.

What a terrible company. We never have internet or cable. It goes out every other week and then they take 2 weeks to send someone out and IF they show up they don’t know what they are doing. Way too expensive for garbage service and even worse customer service.

I've signed up for the 100 Mbps download speed plan. First 2 months it was below 20 Mbps wireless and about 30 Mbps wired which was OK with me. Now, it's always lower than 10 Mbps wireless. Sometimes it goes even lower than 1 Mbps. Can't watch streamed video without interruption. And nobody there cares, Bottom line: ATT steals from you. Beware...

I asked to speak to a supervisor because I couldn't understand the representative. He had a thick accent. He put me hold for about 1 min and came back on the line pretending to be the supervisor. I apologized and told him I couldn't understand him. His response was "maybe you should hang up and call the American line back". I'm sorry I didn't know that was a thing.

ATT has sent me countless ads trying to get me to switch to ATT fiber. Since it was cheaper I elected to switch. The tech came out in January 2022 to hook it up but said ATT hadn't actually ran the cables to my house like they indicated they had. He said he would have to put in a work ticket to get the cables ran. This is fine but in the meantime I am stuck paying a higher bill than what ATT offered. I contacted ATT and the agent agreed to discount my bill until the issue was fixed. She said it would be a couple weeks. Over a month later it still isn't fixed with no progress and the discount has disappeared from my bill. I contacted ATT and the billing department indicated there was nothing they could do and just call ATT. As we all know this requires hours of sitting on hold and chasing them down to give me what they already offered. Further, when checking on the status of my order the website indicates it will not change until 12/31/2036.

This is a very concise and well done internet experience! The other internets were expensive and failed miserably all the time! I have never had a failure or problem with this internet experience and I am very pleased with the service.

AT&T refuses to lay fiber in the certain areas of Dekalb County Georgia area, however, a new senior building was just built literally across the street from our subdivision which offers AT&T fiber. Several areas have been upgraded with AT&T fiber optics (internet) except for predominately ** areas. They do offer their cellular and television, but refuse to upgrade areas with fiber that would offer others a choice in reference to internet and also allow other areas an opportunity to take advantage of the special rate plans that they offer. I guess they think that all ** want to do is watch television and talk on the phone. We have been asking for AT&T for over 10 years. I am so sick of these companies taking advantage of ** people. We must stop spending our monies with these companies.

Merritt Island, FL. On the night of December 29th, 2021, my internet and U-verse tv went out. The next morning after attempting to reset it with no luck I called AT&T. Their rep told me it would be back on in a couple of hours. Well, today (Jan 5th, 2022) makes it an entire WEEK! Nothing. No internet or U-verse tv! I called a few times a day, every day, and they just tell you lies to get you off the phone. I have rebooted and reset the system many many many times, nothing. They all gave repair times of a couple more hours to 24 hours continuously. More lies. Yesterday I finally cancelled the U-verse as all of this finally pushed me to go to Roku Ultra which several friends and family already have. If I do not have internet by the end of today, I am leaving AT&T. I've had U-Verse since 2011 and internet/cell with them for longer. Sad to say it but to heck with them and their lies!

I've observed all possible combinations of bandwidth throttling. 400mbit down and 1.2mbit up. Low download and high upload. When I get parity it's 70/80 range on a Gbit fiber. I can't get through a 60 minute MS Teams call with video without dropping out from "bad connectivity". This is AT&T throttling entire neighborhoods. It's not our router, firmware, CAT-5, IPV4/5/6, channel frequency, etc.. There's no other explanation for sudden, widely varying degraded internet bandwidth reports from thousands of customers. When you plug in a new router their algorithm is providing full priority upload and download. Soon, it goes back to some sort of throttling algorithm.

AT&T hounded us from the day we moved to buy pricier service packages. We didn't have the option to choose what service we were getting either. The technician who was meant to show up to activate everything left us hanging for multiple days, then said he could do it remotely. In the end, I had to contact support and figure it out myself. (We live in an apartment complex. They have a weird way of going about activation.) He took his time avoiding me for about a week. We had no service. When we had issues, he was uncertain what to do, passed my call around his office for a while (several days of ongoing issues) and ended up telling me he didn't know. That I knew more about how to fix it and how it worked than he did. I was baffled.

Att is the worst company I have ever encountered. Yesterday, they sent a team to my backyard to pave their internet cable. I am not even a customer of Att internet, but the team accidentally cut my internet cable provided by other internet service company. When I confronted the team, they assured me they would fix it within a hour. After that, I left for work. when I came back at night, the team left and my internet was not fixed! It took me 3 hours to reach their repair department and their representative told me that they were not responsible for that since the team accidentally cut the cable, I should only call my internet provider. I asked them if I accidentally crushed their car, was I responsible for the repair? They didn't answer and kept saying they were not responsible for that! Att is the most irresponsible company I have ever seen! I wish I could give them -5 stars!

When I moved I had to settle for Satellite service for my internet and tv. When it was installed I asked the tech if I would be able to stream and he assured me that there would be no problem. After the setup and a little learning curve I found that I couldn't do any type of streaming without copying the program first and at times that didn't work. I thought it was something I was doing wrong. Last spring a friend and I started talking about VR sets and sharing over the net. It was at that time I found out that in order to stream it takes at least 30K Mbps to stream properly. I looked into what my rate was through the satellite internet and it was only 1.5k Mbps. That speed doesn't even come close to what's necessary to stream. The tech either didn't know anything about streaming or intentionally told me that this internet speed would work great for streaming.

In short, other providers have somewhat higher cost at lower speeds; however, almost any are better than AT&T. Internet has been down 10 out of 30 days (5 of those consecutive) for an entire neighborhood. Each time customer service repeats "it's being worked" and "it'll be up soon/in X hours". That resolution window is always missed. I'm then told they are "working a permanent fix". And the issue repeats itself.

Called today for few questions. Girl name Kirstie from Atlanta help me out about my internet plan. Told me about the current offers. I was confused about my plan but satisfied with great customer service.

All internets say that they have the fastest internet but it's not true. Sometimes it freezes up and it interrupts your day. It's like driving on the freeway. When it get crowded the traffic slows everybody down. Same thing goes for the internet. It's all about the Benjamins. When the satellite shuts down the world is at a stand still. But this is the turn of the century.

My wife is the one to mess with the electronics, I am lost with them. So I will tell what I see. She is calling once or twice a month or even weekly yelling at rep on phone and I am telling her to calm down, it’s not his fault, "I don’t know if it’s or not, why is this happening, it’s just started now. It wasn’t doing it yesterday, today I am telling you. Just listen and quit talking. The system keeps doing this sound and blinking, no it doesn’t go off, it just makes that sound and blinks. No I said just started it wasn’t doing it yesterday. No it started today. Aren’t you listening what I say. Damn he hung up on me. No I forgot his name and if I called back I wouldn’t get him. I’ll call back tomorrow."

This is one of the worst. They promise one speed and after install the speeds not even half of what they say. We couldn't even stream or play games online. Wish they could get their act together. They use to be an awesome company

Having moved out to the country, no one could provide strong service. Testing all other providers, ATT come through with the best solution for weak signals, and service at the most affordable price. Highly recommended for rural applications.

AT&T starts out good. After the 1st month it gets bad and continues!!! Speed is slow, connections are bad, drops connections all the time!!! Only way to get hold of them is social media and it takes weeks to get a tech to come out and they can't correct problem and makes it worst!!!! Service area is limited. Only other is Comcast and they are worst!!!!

I currently use one of my Moto E6. Once I moved from Martin SD to Rapid City SD 57702 service has improved. My ** account goes on a rotation. Currently is ATT. I am Very Happy with AT&T at 65. This is one Co. I can count on.

I switch from contract to pre-paid, paying $65 a month for unlimited same as a contract then my data starts searching more than online. I’ve call Att at least twice a week. All I get is a work order number and be told someone be contacting you 72 hrs. Never hear from them. My point is it shouldn’t matter if a customer is prepaid or contract, we should get the best service.

Bellsouth/AT&T required me to ship back the leased router. That was fine, but they would let me pay to ship it or send me a shipping label. I had to drive 60 miles to a FedEx Office location as that was all they would accept or I'd be charged $300 for a 10 plus years old router. After that many years of service, that's being ridiculous. I will never utilize their services again from my home or business.

I have AT&T fiber internet and it is great compared to any other internet I have ever had and it’s only $60 per month, stand alone service! I find it to be a great value and very helpful, especially when I need to work from home.

Feel like I am paying too much for this internet provider. Have problems with internet dropping off randomly. Don't have much more to say than that. Guess I really need to shop around for other providers.

The main problem is the bill keeps going up, you call and can get a lower bill and during storms there is some outage but it's getting better. Customer service get high marks, always do a good job and stay with problem till fixed

I know "outsourcing" is a savings for most credit cards or other businesses but if you are providing a local (in-state) service it makes no sense to have to speak to a person about a problem and that service representative can barely speak English much less annunciate in clear English which is NOT a problem solver to the customer. They don't know your area much less anyplace in the U.S.

I enjoy ATT internet. It is reliable and I love the my smart home app. I love that you can test the connection in every room with your camera. It’s so innovative. ATT is reasonable compared to other providers. I love that I did not need a technician to connect my services. Other companies like to charge an extra fee. The only thing is you have to rent the router. The price for services is reasonable and my bill is always the same. I love that once the promotion is over you can call and renegotiate. ATT connection is reliable. No worries here.

We switched internet service from Xfinity to AT&T. Xfinity got way too expensive. AT&T is cheaper but the service seems to be the same. It’s supposed to be faster but it’s doesn’t do uploads or downloads any faster and it goes out for no apparent reason. If I could find something better I would switch

Having much difficulty with updating my ATT provider email…. I continue to have my system stall when I use ATT email. I get A window that appears that my email is not up to date, but talking to ATTs tech support is so cumbersome.

Internet service is not the bandwidth promised and drops out intermittently. We have to reset the gateway often to reset the cable service as well as the telephone service

I've had AT&T over two years now. I only use their internet but have been quite happy. I've never had to call so I can't speak to their customer service, however, I've had minimal outages and our bandwidth is enough to support 8 wi-fi devices at the same time, all streaming some type of video. I wish the price was better but my only other option in my area is Spectrum.

I have great internet service with AT&T! I have recommended to all my friends! It's quick and I have never had any downtime when I couldn't use! They came out and had us up and running in no time. The fella setting it up was very nice and friendly also.

It is one of the best in our area. The only problem is that we cannot get faster upload download. Otherwise it is a great service. I would recommend this for anybody in our area. The best place to do this put fiber in our area so that we can work at home more closely and better school kids.

I don't have a lot to say. When I moved into this house it was already set up and it was just easier to call them up and activate the house. It work fast enough for me with no problems.

We have AT&T Uverse. Most of the time it is spotty and buffers constantly! We have really no other options with where we are! We pay a fortune for ATT internet for awful service! I just wish we could get what we pay for!

I am happy with ATT. My bill is the Same every month. My internet always works no matter who is using it or how many people are online. Att csr are honest and accurate. You get the same information every time you call.

Customer service is merely adequate, lots more focused on me doing troubleshooting than actually providing good service. They always want me to upgrade to a more expensive plan to get what I already pay for. Often discount any knowledge I have, which in this day is pretty rude. And 'why don't we provide you tv too?' that's the way to get better pricing. So spend more, you customer, so it looks like your internet is cheaper. Ah, no. Just please do provide me what I pay for. Honestly, it's all too expensive.

I feel ATT has provided me with fantastic qualm service. So far I have not had any issues with this provider. Also it is a very very affordable plan and I would recommend their service anyone anytime and anywhere.

When I was looking for service providers to get a new internet connection in July this year, I called ATT to understand their offers and deals. The customer representative that I spoke to mentioned that the offer/deal they have is of $150 reward card, but he will be able to get me $400 if I get the 1Gb internet. It was a great deal, so I went for it.

It will start with a low price for data plan but if you are a high demand internet user you will see the need for more faster internet, that’s when you will see the price jump and sadly that’s how they get you.

I have lived in Apts for several years and had different providers. The most reliable has been AT&T. When I am looking for Apts I always ask what internet provider they have, if it isn't AT&T I move on to the next complex.

ATT is comparable to other well known providers as far as I am concerned. Even during a big storm I usually still have service. My daughter works from home and is on the computer all day (as am I), so we definitely depend on ATT to keep us going so we can accomplish what we need to.

I’m very pleased with the service we have gotten from ATT Internet. We have had very little problems with this company and the problems we have had have been resolved quickly. We have always had terrific service from Att internet. Quality service, not very expensive for what you get

Reliable. Fast. Decent customer service. Have their highest speed, fiber lines. Can't find anyone else in my area with a more reliable reputation. I have no plans to change providers. We have used AT&T for internet for many years.

ATT service is okay, but their supplied WiFi equipment is too slow. I use my own wireless router for increased speed. I found all ISP supplied wireless is older equipment. All users should use their own wireless routers.

Overprice...To get higher speed you have to pay higher rate... Sad to say there should a limitation on services. Also DIRECTV expensive as the covid been pass around for 2 years, more people are at home. Discounts should have been apply.

We never have any issues, no throttling of speeds, no down time or problems with connections. Price is very reasonable. Wifi is consistent, auto channel select works well, internet security is also offered along with the service. Both 5Gzh and 2Ghz are flawless.

We have the highest available connection speed but our internet service constantly drops. Working from home makes this a major issue. We also only have internet service and it is almost $100/month. No phone, no cable, just internet.

AT&T internet I believe is as good as the rest of them, but you do get a little more for your money. It does however randomly drop and I think it throttles the speed at times, but I think they all do this at high usage period. Spectrum did the same thing before I switched to AT&T.

I love my ATT Internet Services. I don’t have too many problems with this service and if I need any help they resolve the problem right away, and if you want a good internet service I would recommend you go with ATT. They have the best Internet Services!

I was an Earthlink customer for many years until they could no longer provide fast and reliable internet service. So, I switched over to AT&T Broadband. In 2016, I began to experience problems with connectivity, and after much troubleshooting, AT&T decided to upgrade my service to Fiber Optic; free of charge. Now, I have blazing fast internet speed; north of 350Mbps, and excellent reliability. I couldn't be more happy and satisfied!

Att internet is the best, is fast, no problems. Have this service for more than 20 years. And not once I had to call Att technician to come and to boost or fix my system. I’m very fortunate to have Att internet at my side.

I have the ATT broadband service. I have had no problems with it. I just wish that they would get a higher speed in my area. I have the most that they offer. It is the fiber optic broadband internet.

I actually use 2 providers. ATT and Earthlink. Of the 2 Att has had fewer problems. It isn't a matter that they do anything spectacular. If there is an issue the resources for help are greater. Earthlink hasn't done anything bad and are much less expensive. The common negative with both is the use of off shore call centers.

I think AT&T’s internet is too expensive. I have high speed, but it takes too long to load some programs on tv that I stream. When I am watch things on my phone it also takes too long. But one thing that I do like about it, is it doesn’t go down, like a lot of the others do.

AT&T is great however. With their pricing and packages it makes it difficult to continue with this service as there are cheaper smaller packages elsewhere. It also goes out during storms which is annoying.

Switched to AT&T after access to newly installed internet cable assured. Service initially much better vs Comcast, but recently have experienced slow connects and short duration but aggravating outages.

The first installer did not install TRACEABLE line. He installed UNTRACEABLE line so that when I call 811 for line tracing before digging, the fiber optic line will not be found. Be sure to ask for traceable line to be buried. Also, the first installer did not install an outside box. The first buried line employee buried the line only 1" deep. He said he could not get the ditch witch in my yard to bury it deeper. I made many calls and complained. A new installer properly installed a TRACEABLE line and an outside box.

I have fiber. It constantly has hiccups where the signal just disappears and then pops back on. This issue is most obvious when playing music on my Alexa which just abruptly stops. Look for any company but AT&T as their fiber product has issues. And calling for help takes five minutes just to be connected to a hold which can last up to an hour before you are helped.

The tv comes clear. When I am watching a old show sometimes has a circle in the center. Why can it not continue the show. The price is better than Uverse. I wish they could do a better price. I am a dr. Citizen don't have a lot of money to play with.

It’s not so bad...expensive for what you get, not much. The signal drops quite often. During a movie it kinda sucks. However, it’s better than satellite at this point. Not to mention there are only two companies available for internet.

Always delay, internet speed was different than what I pay for. I do not recommend them to anyone who has an online business or study. Whenever I call for issue they tell me that they are full and no one can come.

I've been a customer with At&T for the last six years. Just recently I was contacted wanting me to upgrade my internet 500 to fiber optic. I was told it would be $7 cheaper than what I was paying, so I agreed and asked the technician if it was going to cost any more and he to told me it would be $7 cheaper, They were offering the discount to get people to switch over cause no one was offering to upgrade without the discount. My next bill comes in and it's $13 more than I was paying, I should had got that in writing, I called the office and spoke to a supervisor. He tells me there's no discounts being offered and if I was not happy with the service I could always look elsewhere, He was rude and I'm taking him up on it and searching for another provider.

1/10 experience. I am impressed that AT&T has the ability to get people to take off work for the 6AM-6PM install for the day. The struggle to make that happen with a 9-5 job, taking personal time off then to be canceled on and hung up on is unfortunate. It is the case for me. I am without internet for the pat two days now and can't seem to get any answers and or calls back. I have been hung up on as they claim they cannot help me. I HIGHLY recommend doing elsewhere for your internet needs. Very poor experience.

Cell service. Customer 13 yrs always pd bill. No service at home. They never did anything to fix. Shut off service 4 days past due date. Kept telling me I had past due amount. Switched providers April. Internet. Customer 5-8 yrs. Overbilling me $20 month. Kept telling me past due amount when there wasn't one. Direct TV. Customer 10 yrs. I've never been more than 30 days past due. Made payment last month & assumed it went thru bc service stayed on. Find out today payment never processed & they never notified me. I've got 100's of hours on phone trying to straighten out their mistakes. Will never allow automatic payments. They would clean me out!@

Just writing this awful review somehow doesn’t seem like enough. I signed up with AT&T in May. Right off the bat, they lied to me about a couple of things even after I told the salespeople that I didn’t care what the cost was. I just wanted the truth because it seemed low. And they also lied about a real person being at the other end of their app when you try to get help. It was automated just like all the other apps like that. But the worst part was they have this unburied wire that goes from a box on my house across my grass, draped across my fence and across two trees to a telephone pole, I guess. And it’s been like that for three months.

We have been a customer of AT&T for decades ever since AT&T bought out Bellsouth. The turn around time and response time has decreased exponentially over the years. I have been working from home for two years now and my new job has no office in my state so I have to work from home now. I rely and need internet and phone to be available 24/7 and I am an hourly employee so every minute without access comes out of my pocket, not the service company. I have yet again been put in a queue both by customer service and technicians so I have had no service for two days now and have almost used up my separate cell service (GBs) to get work done. When does the customer come in priority theses days?!!!

My wifi went out Saturday and they came out Monday still not working. Wife works from home and missing 3 days of work. And she’s on phone 7:51 pm Monday and still can’t tell us when it’s going to be fixed. Their guy came out this morning and still nothing. Call them get hung up on 4 different times today.

I have no idea how good or bad the internet service is, because the install never took place. I was scheduled for U-Verse today between 9am to 11am. I received several text saying Tech was on its way. At 9:04 I received text saying unable to complete install call to reschedule. I immediately called AT&T and Rep said he would have to reschedule me and next avail date was xyz, I told him I did a schedule change to get this install. The Tech never knocked on my door. *MY 2 KIDS WERE IMPATIENTLY WAITING FOR THE INTERNET.* After doing my research the Tech went to the wrong house but never called to say, "HEY I'M HERE!!!!"

I guess this company does not need customers. I called Saturday July 10th, and gave my information to sign up for internet and they hung up. Never called back. So I tried again Sunday, July 11 but their office was closed to check my credit. It's only 820 so I guess they're only used to lower scores. The woman who gave her name as "Deborah" said she would call me back to finish setting up my account on Monday July 12th at noon. Well, it is now 345 pm and guess what?! Ya, SHE DID NOT CALL. No one called. So, I will NEVER bring my business to this place. They have ZERO integrity. If this is how they treat potential or new customers I hate to see how they treat existing customers. Uh, NO THANKS. I won't waste any more of my time on this subpar company. Oh and I'm posting this on my social media too.

So we had the U-verse internet 75 gig for about 4 months and went through three routers. The last time we called they sent out a tech and he said that it looked like a line was hit by lightning out front so they would set up a ticket to have it fixed. About two weeks later I called because no one had come and the ticket was closed and it was said resolved. So we decided to get another internet provider.

I feel cheated, as ATT claims to have the best 5G network, it sometimes says NO INTERNET, in the middle of the big city, PORTLAND, OREGON. That's a shame, and I'm very much going to some other carrier, also I bought a device/phone (November 2020) and $65 monthly plan from ATT, on the pretext as it will get unlocked after few months of service, but it failed too, so very disappointed.

ALL of my AT&T services were out & nobody came out for 3 weeks to fix it DESPITE CALLING EVERY DAY. A nightmare. Supposed to get a credit. 2 1/2 hours on phone today. Customer service plays mind games. UGH.

I was a customer of AT&T internet and cable. I enrolled in automatic billing which failed repeatedly due to AT&T technical problems resulting in cancellation of service without notice, such confusion and eventually a collection notice (not due to insufficient funds or errors on my bank's part). Due to technical errors on AT&T's part, the automatic payment was not processed for several months (not due to insufficient funds or anything wrong on my part) and the service was discontinued without notice. Without internet service it was difficult to contact AT&T and get it resolved but after hours on hold and getting passed around eventually I did, made a payment. AT&T insisted that I was properly enrolled in automatic payments and the problem must be on my bank's part. My bank had no record of the transaction.

I was straight up LIED to by a representative about what the cost of my internet was going to be. I was told for in my area I can receive 100 internet for $35/mo or 300 internet for $45/mo. She said if I got the 300 then my install and equipment fees will be waived. I got my first bill and it had equipment fees on there. When I called AT&T about it they said there was nothing they could do. Then I ask to move my service down to the 100 internet and they said that's no longer available. At&t is a horrible company filled with con artist, I will never use them again not even for a phone plan. And I will advocate to anyone who ask me, do not use them. If I could give negative stars I would.

I had AT&T until they knocked on my door with the no-soliciting sign. I was in the shower. They knocked, kept knocking, started banging on it, and kept doing this for 20 minutes. I answered the door and had to tell this guy no 5 times because he wouldn't shut up about trying to sell me some **. Rudest company ever. I was already paying for your product, I had it noted explicitly in my account not to knock on my door. You know how to be the most trash company you can be. Congrats.

I am currently now a former client of AT&T. I was with the company for 15 years with a cellular phone service. I was also a DirecTV and internet customer a few times at different times. I am no longer with AT&T due to your poor customer service, negligent management, and high service rates that don’t equal a value of service and product usage. While I had DirecTV we had 4 outages and poor internet connection. Because I already had AT&T cellular services, I thought I would keep everything streamlined and within the same company. Wow what a big mistake that was!!! I had informed a rep from AT&T that I was moving and needed to suspend the service due to a natural disaster.

We have had AT&T DSL Internet for several years. Why DSL? Because that's the best AT&T will offer in our rural area, 20 miles outside of Kansas City. And the DSL they offer maxes out at 2 mbs when it isn't cutting out. 2!! AT&T takes millions of tax dollars to upgrade rural Internet but will not improve Internet to rural customers. So, after trying for years to get AT&T to improve our Internet liked they promised when they took our tax dollars, we finally cancelled their service. We now have Starlink Internet. We went from 2 mbs with AT&T download to between 30 and 140 mbs with Starlink! The fluctuation in speeds are no big deal - still light years better than AT&T.

I installed their digital phone service and internet 5 days ago. Today nothing worked. Being hearing impaired I counted on the land line for my captioned phone. I called once. I was sent to overseas customer service from a cell phone that I have as a rider on my daughter’s account. On speaker phone even my husband could not understand. Hung up and called back and said I want a tech in USA. Once again thrown back to overseas. Hung up again and called a third time. This time, AGAIN overseas and when she went to transfer the call to US I was disconnected. By the fourth time I was raging. I had their land line for 50 years - no problem but now I have one. I disconnected my old provider for internet due to their outrageous pricing. I should have just paid it. This was after one and a half hours on the phone which is insane.

I ordered a faster internet change. The technician arrived on time (only positive). He sat in the car, took a short walk to the pole, sat in the car again. He came to me and said he had to change the meeting because there was ice on the box. I think he has an x-ray in his eyes or his eyesight because he never used a ladder to check it. I checked it and everything looks fine from this distance (no ice and no snow). I lost one day of work waiting for service. Now I have to wait for my next appointment and lose another day at work. There are always some problems with this company, it has never happened that they did something on time and without problems. Very, Very bad opinion.

I need internet for work at home. Called several times to try to get weekend appt. Finally, 3rd or 4th rep tells me that their myAT&T app would be more current & faster than calling. After refreshing, signing in and out was able to get a 8am to 12 appointment on a Sat. I kept checking the app for status of appointment, most of the afternoon rec'd messages that tech running late but that my appointment was assigned to a tech.

I still like traditional TV with a great channel guide. The DVR capabilities are very good. The bad about AT&T Uverse is the amount they charge. They give little deals and after 12 months up goes the bill again. Way too many time I have been lied to about the cost.

The service is extremely unreliable and for the cost, it fails to deliver on every metric. Our community page has numerous residents sharing their issues, frustrations and lack of improvement or caring by AT&T.

I get a discount because I'm on SNAP, and the service is adequate. It works and it's reliable, which is what I need, and it's a good price for the internet connection. What else can you say about an internet connection? It's like a phone line. It works or it doesn't. This works.

Sometimes the Att internet works and then sometimes the internet is down for some of the time and then I have to exit and then I have to refresh it and sometimes it does that several times when they have a frozen screen and then you have to exit and refresh it.

We're on the prehistoric DSL system and the reliability is terrible with the system just shutting on and off. We've had numerous techs out, 5 modem replacements and all they can tell us is it's old and no upgrades are expected. Zero referrals for this company!

I have been with AT&T since I had a telephone in my car... that was 1993. I have great service and a reasonable rate and a 10% discount for working with the State of MD. It is a provider who goes above and beyond to provide the best service! Thank you, AT&T.

I just canceled AT&T after paying my bill three days ago and was told I would be required to pay an additional month of service because they had sent another bill to me yesterday and even though I would not need their service or want their service, they will not stop service at my request, but at their convenience. Tasha (who was very nice and apologetic) said they started this practice in 2019 and there is no proration and always another bill after cancelling service with AT&T. This is terrible customer service and I would highly suggest finding another provider - the signal is not sufficient for any home larger than 1500sf anyway - even with a booster (which is why I cancelled).

Overpriced, getting ANY human on the phone is next to impossible, the speed is slow and always have interruptions in our service. They started me off at a low price and gradually increased it with no explanation. I would not recommend AT&T to anyone.

Well let me start off by saying that it’s okay. I’m saying that because it keeps going out and in and the volume is off sometimes. Just certain stations. My next service will be better I hope! I’m not really sure what the next one is going to be at this time.

AT&T TV and internet is amazing. I have been using this internet service for about 9 mo now and have not had a bit of trouble. I love it. When they came and hook it all up they explained everything to me and showed me how to use their equipment.

They are a ripoff! We had to upgrade because they upgraded their system. The costs go up constantly and we have been using their service for many years. They never contact us to advise that we could be saving money when they offer cheaper rates. We have no other companies that we can use for internet in our area so we are at their mercy and they know it and take advantage of it. We even notice at times that our internet gets slower. If we have any problems they are difficult to call because you get transferred to numerous reps. before they find someone who can assist you. Their monthly costs are just way too expensive and they do not offer cheaper rates for seniors.

I have the AT&T bundle with internet and Direct TV. The package was their minimum speed and channel selection offer. The internet does drop out especially when playing games. The TV is OK. When the weather is bad, the satellite coverage does drop out as expected, but occasionally the provided modem/router does require a reset. I have been considering getting a better router to improve the speed on my desktop. My iPad internet seems to be faster. When I had Spectrum, their base speed was better, but after a year their monthly rate skyrocketed.

Service is good but when it rains it goes out. When they did a price increase, I called and they adjusted the price back to what I could afford. I like that they value me as a customer and wanted to keep my business. Customer service is good.

AT&T‘s fiber internet provides excellent and reliable speed (as long as your neighbor doesn’t accidentally mow over the fiber line before it’s buried, lol). Their service has not been affected by any kind of weather (storms, wind, rain, cold temperatures, etc.). We have several children that have been attending school remotely and have not overloaded the service yet. Another benefit of having AT&T internet is complimentary HBO Max—a fantastic perk that really adds value and entertainment to the mix.

Often time the internet drops or slows down considerably. We are in slow dsl, apparently the only thing offered to us. In Los Angeles how is it we have such slow options? My min in Murrieta had fios but La still has slow slow slow dsl.

AT&T is the only internet provider in my town. The internet is slow. Goes off often. When we were stationed in Korea, AT&T offered military in Japan unlimited service for a set price, then after everyone had signed up they said they weren't able to provide service for that many users. So they said you will get 4 hours a day for this price & after that you will pay by the hour. When they came to Korea no one signed up with them. The Korean internet was wonderful & better in 1996 than at&t today.

I've been with AT&T for years & years & I pay a LOT of $$ for high speed internet and one wireless phone that has 125 GB that I don't use every month. I have terrible reception and I've asked them for one of those Boosters if they could give me one because EVERYONE in my neighborhood can not talk on a cell phone without having difficulty. They told me sure they would send me one, no charge. I was charged for it. That is not the only problem I have had with them.

Even with a new computer, upload speed is still slow. If I call to complain, the speed somehow magically improves, but this doesn't last. Once AT&T started advertising its new improved internet, my speed decreased noticeably.

AT&T has provided good service - prompt and competent. Great contrast to our previous provider Time Warner (now Spectrum) - who were rude & arrogant - seemed to not care if they kept customers. Several unexplained outages.

A bit expensive but more reliable than cable when it works for my area because it's fiber optic. At&t could and should be more competitive price wise and be able to provide their service at faster speeds by now instead of topping them off at a magic high speed number of 100 mgbs for your entire internet connected household? Why that number? So they can sell you more equipment and charge you more money for slow internet.

AT&T Internet, for the most part, is quite reliable and rarely gives any problems with connectivity or billing. They don't put pressure on subscribers or run ad blitzes. On the rare occasions when problems have occurred the repair techs were on site in a reasonable amount of time. AT&T's traditional land line phone service is also very dependable. I'll stay connected as long as the service is still offered.

The internet service is very good. I have difficulty talking to a representative when something breaks down or I need to request a repairman. I don't want to talk to a computer. Also, my bill changes almost every month.

I have been an AT&T customer since 2008. I recently canceled UVerse and upgraded Internet from Internet 25 to Internet 300. They tried very hard to sell me on Internet 1000, which I declined. A tech came on 12/3/2020 and installed the fiber cables/new modem. Everything worked great, until 12/5/2020, when the Internet stopped working. After nearly 2 hours and speaking with 5 different AT&T reps, I was told a tech would need to come out, and I may have to pay the service fee. After much back and forth, as well as considering canceling the service/going with another provider, I was advised the problem was "at the box", outside of my home.

I am satisfied with my Internet Provider as far as speed, accessibility. In order to keep it at the price, I am required to pay an additional fee for cable services. If I don't do the cable portion, it would cost me upwards of $75.00 per month. My current total is $62.00 and climbing. I started at $45.00.

I chose AT&T as an alternative to Cox Cable because I was not happy with the quality of my wifi reception for the price. This is the first time I've used AT&T and I really like them. The upload and download speeds are as promised. That was the main thing. I get way better service for $30 less! And their customer service so far has been excellent. But I haven't needed them much because I have no complaints!

The service is spotty & sometimes very slow. We went with AT&T because of a package offer that included DirecTV. However, we tend to watch more streaming services, so will change to a different company when we move.

I recently moved from a home to an apartment. I decided to switch to AT&T for internet and landline service to lower the costs. Since June 2020, my service has stopped working 5 times. I have had 2 modem changes and 3 technician visits. Very frustrating. Each technician has given me a different reason for the service failure. Very unreliable service.

They are ok when they are up but they be down a lots of time' but the bill don't change and you have to talk to customer services to get them to prorate the bill. If you don't say anything they won't prorate the bill, and that's wrong. They can be up today and down again then next day you just get tired of the down time.

Too slow, Too expensive and Unreliable. I only have it because is in the same package with international phone service. I will be looking for another provider with lower price and stronger signal, maybe the cable company.

ATT internet should be faster and cheaper, although all the other providers probably should be too. I think you should be able to get 100 Meg speeds for $30 a month total. Why this isn't true is a mystery to me.

AT&T provides my landline service, internet WiFi and U-Verse TV (my TV doesn't stream). So far, I've been more satisfied, with AT&T especially with customer service, than I was with Comcast which is rude and unhelpful.

They are horrible with customer service. Rude employees. Took away our channels. Said they were promotional channels. But for over a year??? I think not. If I could give minus stars I would.... I will be switching.

Terrible customer service. Had internet and Uverse, lost channels all the time with no real help when I called, costs kept going up, internet kept slowing down. Finally cancelled service. Was on auto pay, they told me my card would not be charge again, they not only charged my card again, after cancellation, but then had to wait for final bill (a month) and then another 45 days for them to send me a credit card with my $132 refund!!! They had my card for auto pay but could not credit it, why?? Terrible company.

For anyone considering AT&T as an ISP: Don't. It looks a bit like this:

For 5 months they were charging me for Internet services which they never provided and when I disputed their Internet bills, they disconnected my Directv while the Directv services were fully paid and the TV and Internet services were never bundled. This what customers get when Feds allow the merging of AT&T and Directv.

I have had this service for more than 2 years at an my old home address. I moved to a new address on February and moved my service over. From day 1 the internet quality was horrible. I could not connect 2 electronics at the same time. I am not even talking about gaming, only two cellphones. I called customer service 2 months ago and their answer was: "If we send the technician and you don't have a problem then you will have to pay $129 for the visit." How would I know what the problem is? I called to cancel and now I have to pay $75 in cancellation fees. It is unbelievable that on the year 2020 they keep charging cancellation fees and these hidden fees everywhere. I am very disappointed with this service.

I’ve paid for Gigabyte service, yet frequently endure 10mbps download speeds. I’ve tested on different devices in my home using different speed tests. “Magically”, AT&Ts speed test always comes back with 998 or 1000 mbps download speeds. Not 992 or 985 but always 998 or 1000. They’re losing my trust. Customer service is a joke, you call and sit on hold in the Philippines for half an hour to have a fruitless conversation with Yoda.

I have been using AT&T in some capacity for nearly 25 years, from home phone, to cell phone, to internet service. A few months ago I upgraded from their 25/mbps service to their so called gigabit service. They love to advertise you get up to 1000/mps download speeds, but that is far for the truth. I NEVER got the full 1000 which was expected, but after the first week of the service I was lucky to get over 400 even on my PC which is HARDWIRED. They keep telling me wifi will be slower and I KNOW that, but when I tell them I don't use wifi on my PC, they have no explanation and just blame "my equipment", failing to take responsibility for their junk service. Even the tech who came out here blamed my equipment when he could clearly see my PC was hardwired.

AT&T has been my phone service provider for many years. When I moved across the country it made sense to give their internet service a try if not just for the convenience of paying both phone and internet on one app. It was one of the worst mistakes I’ve made in my life—not hyperbole. I called and set up an appointment on July 29th and was told a tech could not make it to our apartment until the August 6th. When the tech arrived he looked around and informed us that while our building had fiber, our unit did not, and that we would need to have it installed. He left and said he would be “right back”. I never saw this man again! He never came back, so I called his cell. He said he would need to speak with his supervisor.

They came out and didn't even see or check with us to see if they had fixed it! Still not working! My family and I work hard, my wife and her parents and I have 4 of our younger grandkids living with us, and the bill is always paid, but the customer service is very bad, and so is the service. Please do not deal with this company. I am posting everything that is true about the way they have treated a 78 year old woman and a 80 year old man, and a bunch of young kids!

I made the mistake of switching to AT&T Uverse from Spectrum. The problems 1gb up and down, which it does provide - WHEN IT WORKS. In the first week of service the Internet has gone down multiple times (at the outside box level, so the problem wasn't in the house), and AT&T won't come out the same day to fix the problem so you're just screwed. I strongly advise avoiding this company like the plague. If their service is this bad for brand new customers that you THINK they'd want to keep happy while still in the 30 day refund period, how bad will the support be once you're OUTSIDE of the refund period?

I have always loved AT&T Uverse. They offered East and West channels and always had better prices than Comcast or Wow. Recently I decided to go back to Uverse and learned it has been changed to AT&T TV. I thought I would give it a look because they promised a 7 day free trial and 14 days to cancel if I was unhappy. I signed up on Wednesday. Logged in Wednesday night and found that it is exactly like Sling TV just with more channels and twice the price. I called on Thursday and cancelled the service. On Friday, I saw a charge to bank account from AT&T for 85.36 for the first month of service. I called in to question the charge and told me once it post on Monday, I can call in and then they will issue me a paper check refund. So to sum it up:

I’m pretty happy with the service, until, I moved my service a year ago, I found out a few days ago it started my contract over. Then I had a box to go out and they started my contract over again. Then My promotion ended and they tried to start my contract over again. This is how they get you when you want to change providers.

I've had U-Verse for a while and been happy with everything until tonight. Get home after a very long day and suddenly I need a User id and password to watch TV. Enter the same one I use to get to their website but it's no good.. Finally get on with chat agent who directs me to a dead link to reset password, then by the time I get back to chat it's expired and they're done for the evening at 9pm. Absolutely useless... No one can tell me why all of a sudden I need a user id and password to watch TV, but lots of apologizing for the inconvenience.

Don’t sign up.. You never get the same answer twice on the phone and the speed is not accurate. I have their speed test app and it’s bogus. I was disconnected for non payment and ran a speed test and it said I was at 987 speed out of 1000. I didn’t even have service!!!! It has been a horrible experience.

This is the worst cable service I have ever had, by far. The boxes are constantly going out and I need to reset the gateway and box each time I want to watch tv. The on demand feature does not work and the playback feature often does not play back properly. These two services freeze constantly making it impossible to watch anything. If you set the DVR to record a show, it probably will not record. Instead it records random things like the Kelly Clarkson Show. Nothing against Kelly but no thanks. How is this service even in existence. There are so many better options out there. I am going to dump this service immediately and switch to something better.

After having a television box fail, I received a new one in two days. The box was not ready for use and I had to call ATT technical Support and spend an hour on the phone to get it activated. Two hours later, the box was remotely disabled. After another 90 minutes on the line with ATT, they were unable to activate it. Now I have to wait another two days to receive another new box that I have little faith will work. The home phone line does not work when the Uverse goes out and the cell phones have little service in my area. Between three phone lines, television and internet, I pay around $500 per month for service that does not work. Go with someone else. ATT is not worth the hassle.

Total garbage. Been an Xfinity customer for over 25 years. Moved and Xfinity wasn’t available—UNTIL NOW THANK GOD! I’ve had ATT for 6 months and it has been nothing but a nightmare. The installer guy was lazy and did a ** job. Drilled into master bedroom suite to put in a cable box or modem thing. Did this instead of getting larger and drilling hole into game room. Didn’t connect any wires to existing wires, actually left a huge bird's nest of wires. I have no access to my account online because the service tech gave me a fake email address and password to login to the account. When l told him it didn’t work, he told me it was a customer service issue and not his. He just sat in his truck day 2 for hours to charge time to the work order but didn’t do a professional job and didn’t care to. Internet is annoying slow—I’m paying for the “fastest.”

I was relocating to Memphis. I had a representative from Slingshot contacted me about setting up my internet and tv services through ATT. I was thrilled for the concierge service, that was until my credit card was charged incorrectly multiple times by ATT. I was charged for 2 boxes instead of one. I also had some miscellaneous charges as well. Still that wasn’t the main issue. I set up my cable to be installed. D started toward the end of the month. I was told by Ethan that I had 14 days after Installation to decide if I liked the service. On June 13th I my card was charged for $50.

My husband & I recently moved to SC and had to obtain our cable/tv/internet service from AT&T as they have a monopoly in the area. They were here (in SC) installing service about a week ago. They then sent our cable boxes to our old address up north rather than here, EVEN THOUGH THEY WERE JUST AT THIS ADDRESS, simply because my husband had not yet revised the billing/mailing address on the CC provided to them!

Customer service is a nightmare to get a hold of. I keep getting redirected to the MyATT app that just gives me useless articles. I can’t make any changes to my plan online, and I can’t reach customer service. Meanwhile they keep billing me for 1000 gigabytes while I hit 300 megabytes on a good day.

I've had Uverse since it's inception in our neighborhood. Used to be pretty good, but for the last couple of years, it absolutely sucks. TV and internet are both in and out. TV stalls and reboots constantly. I've had service reps at my house at least once a month for the past 6 months and it still sucks. They can't find the problem, much less, fix it. This is after I've spent two hours on the phone to even get a live customer service rep. On the line. I wouldn't recommend uverse to my worst enemy. Looking for a replacement company now.

I am a former Spectrum customer. I made the mistake of switching to AT&T U-verse. In the seven months that I have had the service it has taken at least three calls per issue to get the matter resolved. Before you even get to a person, you have to say you do not want them to reboot your device, reject having them send you some article about the issue, and hold a long time. Once you get a customer service representative they rarely know what to do so they need to look it up as they chat with you all the nonsense they are doing. If you get disconnected they will not call you back even if you ask them to and give them your number.

AT&T's internet and customer service is horrible. I have the Internet 1000 plan but commonly have download/upload speeds under 100 mbps. When I run an internet test on AT&T's site it says I am getting the full speeds, but on any other internet speed test site I do not get anywhere close to 1000 mbps. The customer service is also miserable, you will go around and around in circles until you speak with someone who may or may not be able to help. If you have the option of using any other internet provider I would highly suggest doing so.

Sign up for AT&T Internet 3 months ago. Received the equipment. Have called numbers times. Have spent almost 60 hours on the phone with them and still have not gotten service hooked up. I would not recommend AT&T to anybody. If this is how they treat a potential customer imagine how they treat their customers.

This is the worst company I have ever dealt with. I called to get this installed at my apartment, and it was scheduled to be installed the following week. I was very excited and thought that they were giving me a great deal. When the technician showed up I had an afternoon appointment from 12 to 5. The technician showed up at 10:30 AM without calling prior to coming like he was supposed to. After he got here he told me that he could not install because my buildings have been renovated and all the lines have been cut. He also said that it is at Spectrum only complex and that AT&T was not allowed in there.

I have had Uverse for several years. (I also have internet and it’s as bad.) The initial interaction went well, however the first bill was very complicated and EXTREMELY HIGH. Attempted to get an explanation but only got a nonsense runaround. A year passes by I receive a notification that my “discount” will end in 7 days. I call to see what options I have. The option I am given is to downgrade my plan but this “new discount” is only valid for 12 months. So I downgraded my plan. Billing was another confusing process and I’m told it was “prorated” yet my bill was much higher again before returning to the low amount and again I was told. Bill was prorated.... Wish I could attach a screenshot with the invoice breakdown. It’s all about to happen again. I received my notification. This complicated overcharging for cable and internet by major companies NEEDS TO STOP!!!!

Stick with Spectrum. I cancelled my Uverse a year ago, April 2019. when I moved to Wyoming. I sent back my cable box per their instructions. The equipment warehouse failed to log my return and I have been getting bills ever since. I spent 6 months dealing with ATT to no avail. Finally, someone found it and it was cleared up. Then, another incompetent SAFU/FUBR and I was sent to collections. I tried in vain to get it corrected, AGAIN. After researching this, I find that the ATT equipment Warehouse does this often. Do the employees have a black market scheme/scam going? **GO WITH SPECTRUM! Much better and you don't pay for the hardware.

We have made four separate appointments to have internet service installed at our new apartment and none of the technicians have ever shown up. I've lost track of the amount of time we have spent on the phone trying to resolve this. During the most recent call, the customer service person told us that he could see the three service calls listed in the computer, but couldn't explain why no one had shown up. He then transferred me to a supervisor who said that he couldn't see the appointments listed in the computer. When I went to the "Where's My Tech" section of the website this morning, it said that a technician was coming. But once the appointment window ended, the website couldn't find the appointment at all. We have ordered some equipment from Spectrum, which hopefully we can install ourselves with better luck.

It is very frustrating to have your call routed to someone on the other side of the world who has no understanding of the English language. Have to keep calling to get issue resolved! Had requested to have a secure internet connection installed. Been waiting for 20+ years and still not available!

I have been a subscriber for the AT&T 50 mbps internet and family package Uverse Tv. The service from ATT was mediocre to say the least with regular internet issues. Earlier there were no competition but I would definitely recommend Spectrum or other competitions products to Att uverse, they are cheaper and much more reliable. The service is also equally bad. My connection was discontinued whereas I had specifically asked it to be removed after a week's time so I can get the other product/service installed. Stay away from ATT and look for better options.