AT&T Internet Reviews

Att has had times of outage in the middle of the city… Pacific Beach / Clairemont… This time it went out Wednesday and won’t be back on until Monday… When there is a problem they are too big of a company to service their customers….

I am writing to express my frustration with the poor customer service I have received regarding the setup of my Wi-Fi service. On 08/21, I booked an appointment online for a technician to install my Wi-Fi service between 8-9 AM yesterday. Unfortunately, no one showed up for the scheduled appointment. I called customer service at 10 AM, and after a delay, I was informed that there was an issue and that the technician would try to resolve it next week. I was also told that I would be contacted to reschedule the installation.

I've been using AT&T internet for more than 3 years. I moved in to my new home last month where ATT was not available at first. I ordered another internet provider called Astound which my experience with them was horrible. Later ATT was available in my area. So, I ordered ATT and got an installation appointment for two weeks later. I canceled my Astound internet and right at the day of the appointment no one showed up. I called ATT and they said there was a slight change to the appointment. They would show up one hour later. No one showed up.

Worst service on internet. They gradually jack up prices and then make it extremely difficult to switch or downgrade. They are just becoming a scam. I started internet at $60. After a year so, they jacked it up to above 100. Once I realized it, I wanted to downgrade to a different package, they wasted at least 4-5 hours on call waiting without any resolution. The call always went to a call center in India where the agents were only willing to sell more services and would not listen to anything else.

I work from home and I’ve been out of internet service about a week ago! Losing internet about a month and half and a tech can’t get it to work. Will not recommend to any family or friends. I should of just stayed with Spectrum.

I had free internet from the government thru Uverse and they started to charge 30 dollars which was fine but they failed to tell me that until 3 months later. Paid the 100 dollars then it got shutoff. They told me that if I paid it they'd turn it back on only to turn it off the next day. Bad business Uverse. Going with T-Mobile now. Hopefully they're better. At least customer service was. I gave them a one only because there was nothing lower.

This is the worst possible internet on the planet, at least in my area of El Paso, TX. I have called dozens of times and have gotten new equipment, it still doesn’t work. It’s not even “slow” it just doesn’t show up. The AT&T router never shows up on any network search or is “unavailable,” meanwhile the extension I have works fine. I shouldn’t need an extension in a 1400 sqft house with fiber optic internet! Why am I paying $106 a month, faithfully for 4 years, if what I am getting in return is absolutely abysmal?! Insane, I would love to go with a better and more professional service such as Verizon Fios but my options are limited here in town. Stay as far away from AT&T as humanly possible. It’s straight garbage.

Whatever you do be careful of enrolling for ATT Fiber. The actual product is great but their customer service is horrendous. Our went out on Wed morning and they scheduled a maintenance call for that Friday between 4-8pm. Our 25 year old son stayed home for the call, since we were moving our kid into college. ATT no showed him that Friday evening and then never rescheduled or informed us of a follow up visit. I called them the next morning and they said they could not come out until the following Wed (a week without service). I could never get anyone to explain to me why, when you stood us up, we were bumped until the following Wed. Needless to say ATT lost my trust. We contacted Spectrum on Saturday at about noon, picked our boxes up and their tech came out and had us activated by 7pm.

They offer great deals and turn around and jack up the price. Stay away. Customer service lies and offers deals they don't fulfill. Uverse, worst company I've ever done business with. Uverse customer service are all liars and make deals they can't fulfill.

AT&T Internet air service is an absolute waste. I have been through two routers neither of which ever work and the system constantly goes down. AT&T is anything but helpful when you try and get a response

I've had AT&T fiber service 1 gig for about 2 months. Four technicians and 3 different gateways later, I'm waiting for for the 4th gateway and 3 new extenders. The good news is that AT&T sprang for next day FedEx. If you have some extra time and thrive on frustration, I highly recommend. Oh, I further mention the fun watching Olympic beach volleyball with frequent buffering. Maybe they'll get it right, but I wouldn't be in a rush to "upgrade".

I just talked to a rude person about new service, when I told him I need cheapest price, he said, "Hope you find one for $20," then he smash his phone without asking if I'm done or not, I will gave up with att, this is second time we had bad customer service, started with personal account.

This is the crappiest product I've ever seen in my life. The wind blows the internet goes out, if the sun comes out, the internet goes out, if the rain comes out the internet goes out. It could be a nice clear beautiful day and the internet can go out. Oh and don't try to do anything between the hours of midnight and 3 am in the morning, because there's no internet at all. But don't call tech support, because they'll say, "Oh it's your hardware." Sure. That it's your distance from the hardware. I've had my hardware replaced four times in 2 years, still in the same crap. I've had technicians come out try to charge me to check their line, haha, that's a good one. That one cracks me up and come to find out that it's still just crappy service.

The internet was good, however when it came time to move to a new house they could not offer me the same speeds I had and wanted me to get another plan that costs more per month. Their competitor gave me the same speeds I had at the same price. Customer service agents are very pushy to keep you on the phone and try to make you choose their higher plan even though you did not ask for it. I will not use them again.

Very disappointed. Due to hurricane the internet cable got severed by a fallen tree. I have had a technician out to document the issue but since then they haven't done anything. They keep making appointments and canceling. It been 2 weeks and nothing has been resolved. I'm canceling my service.

My internet went out the Friday of Labor Day weekend. A tech was scheduled to come out before 8pm that evening. The tech never showed. They were then again to return the following morning. Again a no show. I reached out to the local rep who left me his contact info. His name is Matt. He assured me that someone would be there by end of day on Saturday. Again no one showed up and I received no notifications from him. This is a new neighborhood and it is very large. I will now make it my priority to make sure No one in this neighborhood uses you. I have been and will continue to notify my newborn of your horrible service. Thank you for wasting almost an entire vacation weekend.

They are the worst in internet speed and you are promised the rate won’t change and from 55.00 they jump little by little to 115.00 in less than 2 years. I was ok with my last internet provider. I made a big mistake thinking I was going to save money by paying 55.00. Total lie.

When scheduling a technician to come out to repair the internet, the website clearly says that the technician will inform the customer whether there will be a charge or not PRIOR to doing any work. However, the technician did not do that and I was still charged $100 tech fee. I requested a refund and the service manager, Gokul refused. He didn't care that the technician did not adhere to AT&T policy. AT&T internet is NOT reliable and now we have schedule a technician to come out AGAIN!

Internet service is super horrible. Cellular phone service is horrible. Not getting calls and texts, some texts coming in days later. Dropped and choppy calls, house internet and cable service is difficult to use and horrible. It freezes up constantly, I swear I miss Sprint.

Internet is fast when it’s working. The problem is I’ve dealt with servers outages that last 24 hours or more. There’s usually an ETA that it will be restored but it’s never accurate and just gets pushed back every time it gets a little closer to the time. I’ve never had issues like this with Spectrum services. Wish I could switch back but due to my apartment only having AT&T, I am forced to stick with this one.

Over 10 yrs of service w them & is gone downhill and fast. Internet service drops constantly. Trying to get a live representative is next to impossible. They say to use the "start home app" and that times out before a chat rep gets on and it sends you back to beginning. If you are fortunate enough to get a live person, they try to upsell or sell other products. Had a door to door show up last week asked how my service was & I say failing and she says how strange that is being I have fastest upload and download speeds (thank you for confirming). Switched plans and hook up multiple times at their advice and it costs $ to follow their poor advice. I've had multiple service techs or within most recent 24 months w another tomorrow. Have received multiple replacement routers by shipped, then have to rush to return the faulty so not charged for their equipment (broken down equipment, who wants that).

The Internet service is terrible. Always drops around 4am to 6am, around 12pm & 3pm every day. On the weekends it drops randomly. I supposedly have the highest speed available in my area. Not happy with ATT at all at this point. What are we paying for?

Our internet was out for days. I was told over the phone it was due to an outage and that it'd get resolved soon. I had a feeling I should just schedule a technician to come out. We were so pleased with JaRon's professional manner and work to restore our internet service. He is a gem! Thank you so much!

They are a pathetic spectacle, DSL is always going down, they took down any repair and troubleshooting help 800 numbers to call. If you do get lucky and actually find someone to talk to, you get Punjab who you cannot understand....it's apparent AT&T is slowly going out of the DSL business... good riddance too!

We have had AT&T for approximately 5 years and our wifi regularly goes out or “bogs” down. We currently haven’t had wifi, cell service, or home phone service for 5days. When we call, we’re told “they’re working on the issue. For 5 days?? That’s absurd and ridiculous. The only company that routinely has these issues is AT&T where we live. Don’t waste time trying to call customer service because they’re no help either. The only answer I kept getting was “ I’m sure they’re about to fix the issue”. Well I have heard that since Thursday morning at 9am and it is now Monday afternoon at 1pm and nothing changed.

The worst service we've had in a while. Trying to watch the Stanley Cup finals but why would we want the television to work? We also watch a lot of YouTube, oh wait, the internet goes out every 5 minutes. The wife is going to call customer service tomorrow but they're not getting off that easy. We're always charged whether it works or not. DO BETTER!

I got ATT Internet Air a week ago. I upgraded from ATT DSL which we had for several years. So far we are pleased with the upgrade, and all of our devices seem much faster. We have 15 devices connected (iPhones, iPads, desktop pc, laptop, Ring doorbells, Chime Pro x2, three Smart TVs, and a NetGear Extender, which I already had. Download and upload speeds are good and the egg set up was very easy (we don't do gaming). Despite all the negative reviews, we don't have any complaints so far. I didn't need an appointment for setup, I did it myself (I'm a female). Very pleased so far!

I used ATT fiber internet for couple years. Wednesday our internet was offline and remote troubleshooting can not fix it. We have to made an appointment with in person service to repairing. The earliest time was today from 12-4 pm. When it was passing 4:00pm we got technician delay message, finally it said technician can not come today and asked us to made another appointment. It will be tomorrow 12-4 pm. Now we will have no internet for four days. Internet is not just for TV or Game, it is for day to day job since I work from home and home security system. Internet should give the same emergency response like electricity and water. ATT if you are short of work force please hire people to do your job.

My experience with AT&T has been extremely disappointing. My internet went down early Monday morning, and despite multiple calls to customer service, the earliest technician appointment I was given is on Friday. This prolonged outage has caused significant disruptions to my work. Additionally, communication from AT&T has been lacking, with no updates or proactive outreach to inform me of the status of the repair. I expected better service and support, especially considering the impact on my ability to work from home. AT&T needs to improve their response times and customer communication.

They totally sucks, never get this company, every day is a technical problems that's going to be resolved by 8 and I spend at least 10 days of every month without Internet so now I'm about to cancel this week.

ATT is horrible so far. They attempted to install a week ago Saturday. Didn’t finish it. They’ve had many attempts to reschedule five different times. We’ve been sitting here all day for the sixth time and they are still not here.

I recently tried internet air Wi-Fi because I only get 25mbps on my current service. It worked great (speed up to 240mbps) and was easy to set up. However, a major problem occurred. The internet air used “Dynamic ip” addresses that change every day. So… my Hulu live locked me out after four days of it identifying these addresses as new locations. No local stations on any service that requires a local fixed (static) ip address. I am returning this unit ASAP.

Been without internet for four days, had two technicians come out. First one fixed problem however 6 hours later, Internet went out again. Another service technician came and could not figure out the issue, stated would be fixed within 24 hours. However called me the next morning stating they removed him from the ticket and that I needed call and have AT&T schedule another visit. Waited all day because was told that the technician would be arrive in the morning then they ended up reschedule to the afternoon. Never came. Someone called from AT&T, scheduled an appointment for today and still haven’t heard anything. I work from home and losing money due to the no internet. It’s ridiculous to get someone on the line to help and when you do they can’t help and go directly to scheduling the technician to come. This has been an awful and frustrating experience.

Good luck getting any customer service to keep you updated about the process of your fiber installation. They tell me over and over that they will call me and update me on an install that has taken more than a month in a subdivision where they already provide service to others. All I can reach are foreigners that unsuccessfully try to speak to me, but their English is not good enough to get the point across. AT&T, YOU Suck!

You raised my bill almost 400 percent this year. Customer for 20 plus years. JASMINE CANCELED MY SERVICE. POOR BUSINESS. Do not recommend this BUSINESS. Such a ripoff. JASMINE has a very bad attitude.

AT&T spends over $3,000,000,000 on advertising and charges rural customers more per month than urban customers pay for fiber! However, based on some of these fiber customer reviews their service isn't any better. That leads me to believe that AT&T just generally SUCKS overall!

My AT&T internet went out last night 4/24, called to see if I could get help, was told by automated call no help till 8am. At first they stated 4/25 7pm service will be restored then another text said 5/3 7pm. Why do I have to wait a week? A billion $ company should have everything in order. You all wants your payment on time and also I pay $90 a month for your Directv streaming service. Do I get that money back? No. You all come up with all excuses not to give back money because of your LACK OF RESPONSIBILITY TO US

I live in a rural subdivision and the only ISP in our area is crappy Hughesnet or crappy AT&T. Neither companies are interested in customer satisfaction because they know we are isolated and they have our backs against the wall. AT&T has all but said there are not going to incur a construction cost. I currently have crappy AT&T’s DSL service which they no longer support so when we have issues we are not on a priority list. We have been down as long as 2 months in the past. The pedestal even have a rat infestation (per the tech) and the copper wires were eaten through.

I had the 1 gig AT&T fiber optic internet and my speed did not even come close to 1/2 the speed. Now after contract is up they want to charge an arm and leg for their mediocre service. They had me on CHAT for over 16 hours and when they did get to me, I fell asleep. Then, the next morning I contacted them again and got the BIG RUN AROUND! Wasted my day talking to these greedy people. I wish I knew how to upload the conversation so everyone could see the amount of time I wasted on this service.

Had home internet installed back in February. Installers left a mess of wires, an unsecured connection box by the street. Now my internet is down because of connection issues. With all the negative reviews it is absolutely amazing how the CEO keeps his job!!! Terrible follow-up by any and all management!!!

Crappy and they steal money over and above what they should be charging. I finally paid $145 to go through my checking and am drafting a letter to the FCC. $280 one month $120 the next. It’s supposed to be $89. Free phones? Ours will be paid off in October after 3 years and no showing what they did or paid for our trade-ins. The whole thing was a setup had internet installed townhouse was already wired etc. Supervisor came in to “help” with internet installation with 2 free phones and promises of great prices! Scam.

Banged aggressively on door and then also immediately rang the doorbell. Zero politeness. No explanation for their presence just immediately into asking me about my internet. When I said it wasn't interested, were very rude. I will absolutely never do business ever again with this company. Had no opinion about them before this interaction. Would probably have considered them if they just sent a flyer instead of obnoxious salespeople.

Their door to door sales people ignored our no soliciting signs and rang our door bell even though we had a sign on that too. We have an injured dog who re-injured himself because of their aggressive door to door harassment in our neighborhood.

I cancelled my AT&T internet subscription in September 2021. However, to my dismay, I continued to receive bills for October and November despite not using their service during that time. Even more frustrating was the fact that AT&T sent debt collectors after me for payment, despite the bills being erroneous. This experience has been incredibly frustrating and disappointing. I hope AT&T addresses these issues promptly to avoid similar situations for other customers.

We switch home internet from T-Mobile to AT&T home internet. They sent someone to install the internet. We selected a location will work good for us but the installer said no because the wall in between will block the internet signal, he told us that is best to install in our kitchen. He work on installation for 3 hours and took a lunch break. After an hour lunch break he then finish installing the internet. After that he asked if he can sit on hour drive for 2 more hours so he don’t have to get call in for other work. The installation didn’t work because the signal only cover half of the house, half of the house don’t get signal. They then sent out second installer after a week later and he told us we can install at the location that we choose on the 1st place and after the installation it work great.

I have had terrible experience with their customer service. I would give no stars if that was an option. On December 2023, I called to state that I wasn't going to be able to pay their $80 dollars per month, the rep forwarded the call to her supervisor who stated that they would only charge $55 dollars from that point on. I had to move and when it came time to close the account several months later, I realize that they were still charging the $80 dollars. I called the 1st week of February to disconnect the service asking the rep when my billing period ends so that I would not have to pay extra and she informed me that it was on February 20th, 2024. I also mentioned that they had never changed my bill back to the $55 dollars and she stated that it was because that plan was no longer available in my area. Something I was never told after speaking with that 1st rep.

When we closed the account we were told they would pick up the equipment, not paying attention as life went on we got a notification a year later that we had a derogatory on our credit and not any a code G derogatory something I have never heard of, it means our credit is ruined for the next 2 years, it was issued by CREDENCE RESOURCE MANA who has never sent a collection letter to our home and who says it's probably for equipment that was never returned to AT&T but can't help me unless I have my account number, so I log onto my AT&T and they have canceled my account a year ago so they can't help with an account number.

My horrible experience with AT&T started way back when they had some inexperience installer try to put a dish on my roof which is a flat roof home. Just show how inexperienced he was instead of trying to bolt it through the plywood he tried forcing cement anchors into the plywood putting holes in my roof which was completely unacceptable. Then he tried putting it on one of the columns opposite side of the house of where it should be coming from and crack my column in three pieces. He did so much damage to my house after an 8 hour effort to install with wires hanging everywhere their management team hasn't come over here and pay for the damage and have somebody reinstall. That was the beginning of this nightmare.

I would give a negative start but it wasn't an option. I had a contract for 12mbps last year because it was the only option they could provide but I got less than 0.5mbps in more than 80% of the speed tests I did throughout the day and night (best case it was 2mbps). We troubleshoot many times with the online support and the answer was always the same ("seems that there is a tower issue nearby"). Then on Nov 2023 an ATT rep during one of the reports mentioned that it was because the router was outdated; so they offered an upgrade promotion to increase to 100mbps with a new router and I would just have to turn off the old one. I took that option, but from Nov2023 until now I ended up paying (Jan2024) for the old service and the new one that was supposed to be an upgrade (not an addition), and the best part is that the new router and service didn't go beyond 5mbps 99% of the times we tested.

AT&T streaming is terrible. Moved to it several months ago. It has intermittent problems. Works for a while, then has problems. Today, I lost internet. Ever since then, I cannot watch TV on any of my 3 TVS.

Their orders are totally mismanaged. I had to call them every day for a week to try to get a technician to come to my house, and a tech never showed. They also never initially sent my equipment. Like others have said, the support is outsourced terribly. The agents have no idea what’s going on in the field and can only make false promises that a tech is coming. I had multiple appointments where no one showed up. I ended up getting internet elsewhere. I’ll never try to do business with AT&T again.

I switched to AT&T Fiber about 6 months ago. I got the 1 gig internet… I was going from 50 megs… I’ve been with AT&T 17 plus years. Since the switch my internet has been absolutely horrible. In 6 months I’ve had multiple techs out to my house, and still have horrible service… They say in bold letter fast and reliable internet, bold face lie… It’s trash.

Yes, AT&T did get this matter resolved, I was relieved to get my WIFI fixed.

AT&T tries to overcharge me altogether 13 times! Out of 3 years! I called last month and they said they were giving me a 40 dollar credit for all my trouble! This month they stole 130 dollars more than I owed from bank account. If they don't give it to me back I'm switching to ** for a router. As simple as that! They better not touch my bank account again! From Amanda **, Madisonville, TN.

I moved out of my apartment on August 4, 2023 it’s now October 15, 2023. I received a email recently stating that I owe them four times the amount I normally pay. I immediately went on the app to see if the Internet was still on but it said it was suspended. It should have been turned off like I told them back in July. I called and tried to get someone over the phone but they would not let me speak to a customer service rep unless I pay the entire bill which I do not owe. 30 minutes later after trying to get someone on the phone I finally get someone and tell her what happened so she cuts me off says OK and then the phone suddenly hangs up and she did not call back and I know they have my phone number. I refuse to call them back so now the bill will be sent to collections. I’m opening a case with my local bbb hopefully they can get in touch with a human instead of a automated option.

I've had AT&T U-Verse for a few years now, with no problems...until I decided to try their new "Internet Air" which is a wi-fi hub that is supposed to be 100 mbps. I got it set up and running with hardly any instructions provided. After about a week and a half, my internet and wi-fi suddenly went out. I found out my service was canceled for no reason. I spent hours in the phone with customer service. They even couldn't figure out why my service was canceled. They sent a technician out who was also baffled with this air hub. He couldn't get it working again. He even said this was a piece of junk.

We have kept service for nearly 2 years due to the lack of viable similarly priced service, but recently with the addition of more internet devices required for schools and college and an extra smart TV, the amount of data is consistently over limits and we are charged extra. For the costs we incur now, a more reliable and FASTER service via a more reliable company is available. Additionally the constant need to reboot our device AND talk to customer representative to resolve the consistent downtime we suffer is unconscionable. There is no service interruption discount, there is no decent call center or call time with reasonable wait times. The service techs aren’t very competent and for some reason have to “cut” competitor service lines to “help improve the service you (their customer) will receive.”

I have been with At&t since 1989 for internet service. Since this time, I had various promotions on my account that were added in the beginning. All but one of the promotions have fell off but one and my internet service for basic 3, keep increasing in cost. Having said this, my area only is allowing basic 3 service due to the fact att has not upgrade our area with the fiber-optic and we are receiving service from tiers.

I DO NOT recommend switching to AT&T, especially is it is just for the price. I recently switched from Spectrum and that was a HUGE mistake. I switched less than 1 month ago and have nothing but issues. The initial tech who arrived to install the fiber internet was wonderful! He informed me someone would be out within the next week to bury the wire. Someone finally comes 2 weeks later to bury the wire, but buried in the wrong place despite having the original tech mark it with flags and being told in person by us where to bury wire.

AT&T internet has failed me a few times and what’s the most painful irritating part about their internet failing is the time to fix, correct the issue. Within the first year I have had 3 failures and all of them have taken at least 24-48hrs to fix. My last one has taken days so if you run or operate a business from home, then please consider choosing AT&T as your internet provider. AT&T does not care either. When I made it clear that 3 days to see a technician was too long they said that I had a choice to choose a different provider if I’d like to. The inconvenience is much greater than having to choose a different provider. I am displeased, upset and very disappointed in AT&T. I have never dealt with so many internet issues as I have prior to choosing AT&T as my internet provider.

I got AT&T Internet Air and couldn't get rid of it fast enough. I've been working in the tech industry for over 25 years and know enough about computers and network equipment. I live in a 2nd floor condo with easy access to northeast, northwest, southeast, and southwest views. I moved my "AT&T All- Fi Hub" all over the house and finally found one spot I got fair coverage, not great coverage at. This was based off the LED indicator which flashed yellow once or twice). Then I got an error message displayed (and no internet connection at all) and couldn't get through to AT&T tech support. The second day (still with the error message displayed and multiple reboots) I got through to AT&T tech support and they said they couldn't help as it was made by another company. I called the number they gave and couldn't get past the automated system and endless hold music.

I received two price increases from AT&T Internet in 2023. One was in June, for which I did receive notice in advance so that I could shop for a new provider. The second price increase only came to my attention when I received my bill in August, right when I was starting the new school year (I am a teacher). This bill is due on Sep. 5. Only on Sep. 3 did I find time to contact AT&T with questions about the new price increase; it's Web site indicated that customer service is available at that time. However, no live agent was available to speak with me. AT&T's customer base may consist mostly of people who do not work long hours and can accommodate the company's expectations, but I am not in that group. Incidentally, I was not permitted to file a dispute on line about the current bill (the screen went gray and a circle kept appearing). I will pay the current bill to protect my credit rating and my Internet service, but I will shop in earnest for a more ethical service as soon as my work slows down a bit.

Horrible customer service. 45 minute hold time to talk to someone. 3 days to get technician out. They want you to pay outrageous prices for no service or just plain lousy service and if there is a problem tell you to pretty much FIX IT YOURSELF..

They lied to me about service price and internet speed. I spend more than 10 days trying to contact Customer Service and they just hung up or play the recording machine. I am tired to deal with this people. They send guys outside to get more people and they just lied and later they send me the Bill and expected me to pay this as soon as possible. I will need to change the internet again or paid the higher bill just for internet. People go for a better company. This AT&T is just a joke and they are going to play with you over the phone. Nobody cares about you. They just want your money.

About two years ago AT&T contacted me about increasing my internet speed from 100mbps to 300mbps. I told them I was fine with 100. They then told me that the 300mbps would be the same price. So knowing how these things work I asked "for how long?" I was told the price would never go up. Then last February they hit me with a $5 per month increase. I complained to AT&T and was told the increase stands. Now in August 2023, they hit me with another $5 increase and again I called AT&T and this time the agent was very forthcoming with information. I was told by the AT&T rep that they were getting thousands of calls because customers were all told they would never see any increases.

After receiving sales pitches by mail and email from AT&T, which told me AT&T Internet Air would be cheaper than my current DSL and at least as fast, I decided to try it. The hub came, and I spent over an hour trying to get it set up (the app kept suggesting I try another location, and I did that over and over with no luck). Then I called them, and spent almost another hour (52 minutes) with a tech trying the same thing. He was very nice, but even after several factory resets and trying all sorts of locations, we had not gotten anywhere.

I was told that my old email address would transfer to them and I wouldn't need to set up a new email address. Well I shouldn't have believed them as my old email address was cut off and they won't help me recover my information

I received AT&T fiber services and due to the fiber line being incorrectly installed (according to a different AT&T tech) the internet was choppy and would disconnect us often. Because we both work from home, we decided to cancel the services immediately and go back to our former ISP. During the phone call to cancel the internet I inquired about the line that was not buried and the customer service rep told me to just pull up the line. I asked her if she wanted me to open the box and cut the wires in the box to which she replied "yes." This didn't seem correct so she gave me the number to the buried line center. I called them and they told me the same thing when I asked if I should be opening the box and cutting the wires. The wires in the box were the wires to my neighbors internet.

AT&T charges exorbitant prices for their marginal service. It works somewhat well, but when it goes down, you are told to wait 72 hours for service. $365/month should be worth getting someone to your site much sooner. When I asked to have a new modem shipped to me, it was only 48 hours. Really?!? On top of that the person that answered my call was so patronizing and fake it made me furious. Every response started with "I'm so sorry for that" **. Please stop being so lame and just own the issue. Customer service doesn't come from sugar coated responses, it comes from action. Own the issue and fix the issue. Do not think this soft shoe garbage helps anyone. It only reduces your customers to the least common denominator. Very rude, very useless, and extremely aggravating. I will have a new provider before the get a new a modem here. How pathetic.

I pay for monthly Internet service from ATT. On July 1st the service went offline. I called the service department and they indicated that they put me on the schedule for Monday, July 3 from 8am to 12pm. No service tech came and I continued to receive messages through Friday, July 7 that the tech is running late but will arrive. I called and talked to customer service on July 5th and 6th for hours asking to be escalated beyond the initial call desk. I could not speak to anyone in the United States nor within 100 miles of my vicinity. The highest person I talked to was a floor manager who rudely told me that he was the best I could hope for and after 2 hours on the phone with various people hung up on me.

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is terrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. Their response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left.

I’ve had AT&T fiber internet for coming up on a year now. I can’t tell you (if at all) when the last time the internet, which by the way controls my whole house including providing TV and run the pool systems, actually worked for a full month straight. It is a joke of a service and when it goes down it takes 1-3 full days to repair it. Customer Service, which they sub out to India, doesn’t know a thing and can’t answer any questions, that is if you can even understand them. They offer you a couple dollars credit back toward your bill (if you ask for it), but what’s that worth when you’re losing over a $1,000 worth of money every day because you and your wife work from home and can no longer work. It continues to happen and no one does anything about it other than say “I know it’s incredibly frustrating” because that’s what their script tells them to say. WHAT A JOKE OF A SERVICE. Wish there was another option but they’re it, and they know it.

The AT&T service providers promised us internet at a reasonable price at first and after signing up the prices rocketed to unimaginable value. We were never aware of it when we signed up. Not just that they offered us Apple watch buy one get one free offer. Which at first we thought was too good to be true (it was) and bought one and got one for "free". After the prices on internet we decided switch lines then they hit us with additional fees for the free watch which was again never mentioned, we had to pay 450$ for both watches. Hidden charges were insurance on your own mobile and service charges and when you try to change lines they will try to pull out more money from you.

Updated on 06/24/2023: They have tried to fix it. They've had trucks out here for days. They say I'm a mile and a half away from the signal. And the telephone line is afraid and old. We also stream DirecTV, when you turn the channel it takes quite a while for the TV to lock into the channel. The little circle goes around and around, you'll turn on a TV and you go in another room and turn the TV on and it says, "No internet, you have to push the little box and let it reset itself." This I have to do multiple times a day since I am retired.

I call to cancel my Internet on May 22nd, 2023. I spoke to a nice gentleman on the phone who gave me some information to think about in regard to switching my internet to another carrier. Unbeknown to me the information he was giving me was not correct in regard to my billing and how it work so I kept the internet package in place for another two weeks. I call in on June 9th and cancel the Internet since I was not having any issues with the carrier I moved to. Again I was not provided with correct information about my service.

I'm exhausted and I really don't know what to do. There has been an internet out in my neighborhood since May 11th 2023 at 6:59pm and after multiple times reaching out to AT&T they just simply say wait 24 hours. Today is currently May 21, 2023 and my internet isn't still working. My son has missed home school due to this outage, I've missed 4 days of work and my wife runs a home business and she's losing clients. AT&T just says, "Our technicians are working on this." It's been 10 days going to 11 as of tomorrow and AT&T and its technicians simply seem not to be having this issue as a priority. I'm also on the verge of losing my job due to this outage. Simply because I decided to trust AT&T because they've been falsely promising in 24 hours this issue will be fixed and it has not.

In a one-month period, I had 3 instances where my internet went out for over 72 hours each time. AT&T wouldn’t bury the fiber wire deep enough, and as a result, my neighbor kept mowing over it. They have no sense of urgency. A 72-hour waiting period for internet is ridiculous when they are at fault.

In October I switched from Google Fiber to AT&T U-verse internet service for the only reason they were offering me a $300-$400 reward. Well I never received it despite the fact that when I applied for it online they told me it would go to my wallet. When I didn't receive it i went to my local AT&T and a manager told me it was on its way. I never got it. Plus their internet service turned out to be a lot more expensive that they told me. I definitely should have stayed with Google Fiber! I also found out that they have been charging my monthly phone bill with $6.00 for a service I never asked for (earlier phone upgrade). Pay attention, AT&T will rip you off!

Twelve and one half years of flaky DSL. Letter received last Nov 2022 - switch to fiber or get disconnected. Double billed for DSL and fiber. After 2 months of fiber they jack the rate from $40 to $45. Wrote up seven separate FCC complaints.

Internet cost me $400. I was quoted $60. My debit was charged twice initially causing an overdraft. Tech no showed & was late so I left work twice to accommodate them. Promised compensation & of course never received it.

WORST COMPANY EVER. Be Alert!!! AT&T is practicing fraudulent activities. I was looking for Internet connection for our Home and AT&T reached out to us with a promise that I will be receiving 250$ as signup reward. It was written even in the order summary as well. Now, after one month they are saying all I get is 100$. When questioned about 250$ signup reward, all I get is apology. Be very careful with them. #unprofessional #scam #worstInternetProvider.

Never have I heard before in my life that a company has control over all the lines that no other provider access to give customers service. Not only that the internet speed is very low there can only be 2 devices connected at a time. I have the highest they allow in the area and the performance is terrible.

This is the worst company ever. Their service is terrible. My internet is constantly going down. They have even switched my modem and I still continue to have the same problem. I work from home and my daughter is in homeschooling and it causes major issues. As I write this review I am unable to work. Their customer service is even worse. When you call there are no notes made on your account. They constantly transfer you and you have to explain yourself over and over again. I tried switching my cellular provider from Verizon to AT&T to lower my bill and that was one of the worst mistakes of my life. They could never get my phone working. I talked to so many agents until I was blue in the face.

My bill has always been set on autopay and my card was stolen so I got a notification to update card details so I did. AT&T never advised I would need to make a manual payment. So 2 billing cycles came out the next month which was February. My monthly payments are 70.74 so not sure how 70.74 X 2 = 151 and change but whatever I paid it. Now for the month of March my bill has a late fee tacked on from January which is $35 and I stay in the phone with customer service for over an hour for them to say they can’t take it off!!! I left Xfinity years ago for poor customer service and now I will be leaving AT&T due to this.

I tried to open an account with AT&T for the $20 unlimited tablet plan in vain. Yesterday I spent about 3 hours with 5 customer services agents. Three of them hang up on me. With two I spent more than one-hour with each to set up the account. One issue was that some agents will ask additional questions, some of them were non-professional. The biggest issue was the verification of identity by the specialist. They put me on hold for minutes and with the first agent the questions were ridiculous, asking the age of a friend I met 20 years ago, etc. I had to go over information with the other agent. He put me on hold to speak to a specialist then after minutes I was directed to a fraud specialist. Today, I spoke to two customer service agents. The second one told me the plan is for the customers who have an account with AT&T; otherwise, I had to pay $75. None of the other agents told me that. I am speechless.

On Thursday, January 5, 2023 a sales representative from ATT sold me Internet Fiber 1GIG for $75.00 a month. On Sunday 8, a technician came to my house to install internet fiber but I was told that he couldn't find the cable that should run to my house, that they need a few more weeks to run or find that cable. A week later, on a Wednesday, I called ATT for an update. I was told that I'll have a Technician on Friday. Friday came and no one showed up. I called ATT and I was told that I had a Technician schedule for the following Wednesday, I cancelled it because I couldn't be at home for an appointment that I didn't even make. I made another one for the following Saturday morning. Saturday morning came and no one showed up again, I called ATT and I was told that my next appointment will be 3 weeks from Saturday.

I waited weeks for an install date. On the date they did not show up. No call or email just no show. Called them and after about an hour I finally got to speak to a person. Very difficult to understand. Their English was not good. All they could do was apologize. Gave me another appointment for almost another week away. Said it was the best they would do. It doesn’t matter to them that I took off work to be there during their no show. They really don’t care.

I've been with AT&T for a few years on the low income program and was doing just fine until someone from the company tried selling me a phone...I told him I did not want any extra billing because I have other bills and I know what I can and can't pay...He didn't take no for an answer and continued to harass me about getting the phone saying that my charges on the phone would never change...Well, they did and it caused me to fall behind on my bill...No one would work with me to keep my service...After losing my service AT&T sent me something about paying half, which is what I ask them if I could before they disconnected me...

This review is regarding my situation but some of my neighbors have mentioned similar issues. In the last two months AT&T have had several outages that have lasted over a week or longer. When contacting customer service and technical support they give you the run around and never receive call backs from their supervisors. The speed usually gets very slow around 6 pm to 9 pm, think those are some of their peak hours. With the experience I have had with AT&T Internet, I highly recommend looking at Spectrum and EarthLink which some of my neighbors already have and give good reviews about them. I have also contacted AT&T Office of the President through The California Utility Commission. AT&T said they would have a Manager contact me but it didn’t happened.

Hey I’m not sure what is AT&T issue but every time they come out to install new lines to our neighbors they cut our line in the ground. I have a security system and I’m down for at least 2-4 days because of their reckless behavior.

Just switch to AT&T from Verizon which was the biggest mistake I've ever made. My AT&T is supposed to have unlimited data but all I get is a message saying no data. If you turn off the Wi-Fi you can't do anything. Calls are constantly dropped, half never go thru. It is just ridiculous, don't know how they get away with saying they are the best 5g when it is a GREAT BIG LIE. DO NOT EVER GET OR SWITCH TO AT&T.

Continuing and ongoing pricing issues. If I lived in an area with any other choices I would use them. They are aware of my situation but used to give discounts for the 24 years I have been with them. Now they, as AT&T have become penny pinchers and could care less about their customers.

If I could rate AT&T a 0, I would. They ruined our yard & our neighbor’s while burying cable. We got the runaround trying to get the right dept. I was told to speak to someone in Risk Management then later told their employees have to email RM to contact them. Everyone wanted to hear my story but no one could resolve the damage done to our yard. Just a transfer. Every time we call, we’re on hold for 30 minutes. Then transferred and another 30 minutes. We were told to talk to someone in risk management/damage control but it seems that department doesn’t exist because every person we talk to get all the information as the person before them, then they transfer us again. I was informed to check my claim on their claims site (mysedgwick.com). It doesn’t work. Whenever I enter the Case ID I was given I get a message, “we are unable to validate your registration based on information provided”. I also entered the ticket number and received this message, “your claim cannot be registered at this time”.

We live in a duplex and just had neighbors move in downstairs and they had ATT come out today 9/22 to install their internet. ATT had a technician here at 4pm which just so happens to be exactly when my internet was disconnected. We assumed it was just an outage in the area, but after speaking with Cox we were informed there is no outage and that ATT had to have disconnected our internet directly from the property. Cox advised the earliest they could send a technician to resolve this would be Saturday or that we could contact ATT to have them come and fix the issue. I contacted ATT who advised they cannot come out to restore our internet because it’s COX’s property, but that didn’t seem to stop their technician from touching it prior. I will now be forced to miss work tomorrow as I work from home and will have no internet for days due to their incompetence. ATT’s unwillingness to resolve this speaks volumes.

The representatives are trained to tell you what you want to hear and move on. They do not notate their accounts, they do not apply the changes to your account even if they say they did. They do not correct your information if it's incorrect. We've called them at least 20-30 times and spoke with a different rep every time. They always say there's no notation on the account. They have no clue what the previous rep said or did. They're extremely unknowledgeable. The address on my bill is wrong. Someone's else's name is on my bill. My tv bill went up $10 without notification. I was promised a $35 phone bill if I switched, ended up being $50. I was promised a $50 internet installation discount, didn't happen. It's a repetitive cycle of poor representative training. AT&T will lose customers and eventually go out of business.

So 2 days ago I called AT&T because my internet is out. First I had to deal with an automatic voice service "to fix the problem" troubleshooting. Ok that didn't work. Call back to speak with a human. An hour later I get a person, I explain the situation. She does some stuff on her end and claims my router is bad and they will send me a new one. Ok. The next day I find out a main line is down by a neighbor. Apparently a truck hit it. The neighbors didn't know what it went to so they wrapped it up and hung it on their fence.

I got the hotspot phone for internet service since it is not available in my area through local providers, and AT&T had great coverage just using my everyday phone. Went from full service to 1 bar in 2 years, and has stayed there. Been with AT&T for over 20 years, very disappointed. Considering changing companies.

They continually log people out and when you try to log back in, they say you attempted too many times to log in and force you to reset/change password.. I have had to do this 4 times today and now they locked me out for 24 hours. This should be unacceptable.. It's been going on for several months and NO ONE is fixing the problem.. There are many others with the same issues and people are getting angry.... I use email for my bills every day. Am in it on the computer.. Now am locked out because of them!!! I have been a loyal customer of AT&T for at least around 30 years... I'm never late with my bills to them, have done upgrades with them and they treat their customers this way.. This is wrong...

AT&T sucks! Connection is horrible, the internet service drops 2 to 3 times daily...or more! One department tells me I need new equipment and gives me a number to call....that department wants to run diagnostics. The right hand does not know what the left hand is doing. They also sneak a $3 to $5 increase each billing cycle till you have no discount at all! When you call to question their billing, they reduce your bill...then they proceed to increase your bill $3 to $5 again!

I wanted to try a different provider to see if I could get better cell service reception. Been with Verizon for two decades. Weeks after switching to ATT, I knew I had made a HUGE mistake! Couldn't get visual voicemail and calls to tech department/ in-person store consults were of no help. In fact, it felt like ATT had hired only warm bodies to handle customer service. Bad. Really bad. Totally clueless on any tech issues. Add to that the sketchy marketing and information provided before switching, ATT bordered on being a scam or con operation.

I am moving later this month and, because I like to plan things out early, I decided to order the internet modem (the device used to connect to Wi-Fi) to my *current address three weeks before my moving date. This way I would have the device ready when I move. But man, even though I clearly indicate that the delivery address is my *current address, they still sent the device to my new address! I called customer service, and was told that apparently the system was crap and did not notice that delivery address was different. I mean, why did you ask people to put in a delivery address then?? They helped cancel the order though, but told me next time I should place an order through a representative, rather than online. Apparently they don’t know that their company’s website has a big promotion going on right now encouraging people to place an order online!!

AT&T internet (I have had twice now, not by choice) is the worst in my opinion. When adding price add an additional jet pack for a reputable company. Or have back up internet. Applications are horrendous and their portals extremely lack any information, if they work at all. Dial up internet attached to a styrofoam cup has better communication.

Every time, I tried to login into my ATT account, the dreadful system does not recognize my password, even when I am already signed into my email, on the next tab, which has the same password. I called three times; three times three different people promised they would take care of the problem. I had to change my password and it seemed everything was fine, but when I tried again to sign up into my account, the site managed by incompetent people, but it never remembers my password.

Internet doesn't work and AT&T informed that the technician can come to fix the problem in 5 days, since 05/04 and they will send the technician only on 05/09, this is ridiculous and it is what they say to their "valued customer", fake commercial, they do not provide a good service and they don't care if you need the internet to work remotely. Be careful when choosing this provider, you can be very disappointed.

No ones at call center would like to resolve issue. They keep transferring you to different departments and waste your time. This is 3rd day I am trying to reach and they always send to tech support. I recently moved my service. Landlord said I can’t have any other internet service than horrible ATT so I am stuck with them. Box on wall missing in the apartment. I was told service should be already running there. Now they want to send technician and make money for the installation. I am an IT technician myself. They is no technical issue here. Only box is missing. In previous place they didn’t charge me to put that box.

We had AT&T for just over a year when we moved to an area that they did not cover. A week before we moved I called to cancel service for the following week after finding out that they did not cover our new home. I mailed back the equipment less than a week after we moved. Five weeks later I get an email saying that they owe me a credit of almost $90.

What a terrible company. We never have internet or cable. It goes out every other week and then they take 2 weeks to send someone out and IF they show up they don’t know what they are doing. Way too expensive for garbage service and even worse customer service.

I've signed up for the 100 Mbps download speed plan. First 2 months it was below 20 Mbps wireless and about 30 Mbps wired which was OK with me. Now, it's always lower than 10 Mbps wireless. Sometimes it goes even lower than 1 Mbps. Can't watch streamed video without interruption. And nobody there cares, Bottom line: ATT steals from you. Beware...

I asked to speak to a supervisor because I couldn't understand the representative. He had a thick accent. He put me hold for about 1 min and came back on the line pretending to be the supervisor. I apologized and told him I couldn't understand him. His response was "maybe you should hang up and call the American line back". I'm sorry I didn't know that was a thing.

ATT has sent me countless ads trying to get me to switch to ATT fiber. Since it was cheaper I elected to switch. The tech came out in January 2022 to hook it up but said ATT hadn't actually ran the cables to my house like they indicated they had. He said he would have to put in a work ticket to get the cables ran. This is fine but in the meantime I am stuck paying a higher bill than what ATT offered. I contacted ATT and the agent agreed to discount my bill until the issue was fixed. She said it would be a couple weeks. Over a month later it still isn't fixed with no progress and the discount has disappeared from my bill. I contacted ATT and the billing department indicated there was nothing they could do and just call ATT. As we all know this requires hours of sitting on hold and chasing them down to give me what they already offered. Further, when checking on the status of my order the website indicates it will not change until 12/31/2036.

This is a very concise and well done internet experience! The other internets were expensive and failed miserably all the time! I have never had a failure or problem with this internet experience and I am very pleased with the service.

AT&T refuses to lay fiber in the certain areas of Dekalb County Georgia area, however, a new senior building was just built literally across the street from our subdivision which offers AT&T fiber. Several areas have been upgraded with AT&T fiber optics (internet) except for predominately ** areas. They do offer their cellular and television, but refuse to upgrade areas with fiber that would offer others a choice in reference to internet and also allow other areas an opportunity to take advantage of the special rate plans that they offer. I guess they think that all ** want to do is watch television and talk on the phone. We have been asking for AT&T for over 10 years. I am so sick of these companies taking advantage of ** people. We must stop spending our monies with these companies.

Merritt Island, FL. On the night of December 29th, 2021, my internet and U-verse tv went out. The next morning after attempting to reset it with no luck I called AT&T. Their rep told me it would be back on in a couple of hours. Well, today (Jan 5th, 2022) makes it an entire WEEK! Nothing. No internet or U-verse tv! I called a few times a day, every day, and they just tell you lies to get you off the phone. I have rebooted and reset the system many many many times, nothing. They all gave repair times of a couple more hours to 24 hours continuously. More lies. Yesterday I finally cancelled the U-verse as all of this finally pushed me to go to Roku Ultra which several friends and family already have. If I do not have internet by the end of today, I am leaving AT&T. I've had U-Verse since 2011 and internet/cell with them for longer. Sad to say it but to heck with them and their lies!

I've observed all possible combinations of bandwidth throttling. 400mbit down and 1.2mbit up. Low download and high upload. When I get parity it's 70/80 range on a Gbit fiber. I can't get through a 60 minute MS Teams call with video without dropping out from "bad connectivity". This is AT&T throttling entire neighborhoods. It's not our router, firmware, CAT-5, IPV4/5/6, channel frequency, etc.. There's no other explanation for sudden, widely varying degraded internet bandwidth reports from thousands of customers. When you plug in a new router their algorithm is providing full priority upload and download. Soon, it goes back to some sort of throttling algorithm.

AT&T hounded us from the day we moved to buy pricier service packages. We didn't have the option to choose what service we were getting either. The technician who was meant to show up to activate everything left us hanging for multiple days, then said he could do it remotely. In the end, I had to contact support and figure it out myself. (We live in an apartment complex. They have a weird way of going about activation.) He took his time avoiding me for about a week. We had no service. When we had issues, he was uncertain what to do, passed my call around his office for a while (several days of ongoing issues) and ended up telling me he didn't know. That I knew more about how to fix it and how it worked than he did. I was baffled.

Att is the worst company I have ever encountered. Yesterday, they sent a team to my backyard to pave their internet cable. I am not even a customer of Att internet, but the team accidentally cut my internet cable provided by other internet service company. When I confronted the team, they assured me they would fix it within a hour. After that, I left for work. when I came back at night, the team left and my internet was not fixed! It took me 3 hours to reach their repair department and their representative told me that they were not responsible for that since the team accidentally cut the cable, I should only call my internet provider. I asked them if I accidentally crushed their car, was I responsible for the repair? They didn't answer and kept saying they were not responsible for that! Att is the most irresponsible company I have ever seen! I wish I could give them -5 stars!

When I moved I had to settle for Satellite service for my internet and tv. When it was installed I asked the tech if I would be able to stream and he assured me that there would be no problem. After the setup and a little learning curve I found that I couldn't do any type of streaming without copying the program first and at times that didn't work. I thought it was something I was doing wrong. Last spring a friend and I started talking about VR sets and sharing over the net. It was at that time I found out that in order to stream it takes at least 30K Mbps to stream properly. I looked into what my rate was through the satellite internet and it was only 1.5k Mbps. That speed doesn't even come close to what's necessary to stream. The tech either didn't know anything about streaming or intentionally told me that this internet speed would work great for streaming.

In short, other providers have somewhat higher cost at lower speeds; however, almost any are better than AT&T. Internet has been down 10 out of 30 days (5 of those consecutive) for an entire neighborhood. Each time customer service repeats "it's being worked" and "it'll be up soon/in X hours". That resolution window is always missed. I'm then told they are "working a permanent fix". And the issue repeats itself.

Called today for few questions. Girl name Kirstie from Atlanta help me out about my internet plan. Told me about the current offers. I was confused about my plan but satisfied with great customer service.

All internets say that they have the fastest internet but it's not true. Sometimes it freezes up and it interrupts your day. It's like driving on the freeway. When it get crowded the traffic slows everybody down. Same thing goes for the internet. It's all about the Benjamins. When the satellite shuts down the world is at a stand still. But this is the turn of the century.

This is one of the worst. They promise one speed and after install the speeds not even half of what they say. We couldn't even stream or play games online. Wish they could get their act together. They use to be an awesome company

My wife is the one to mess with the electronics, I am lost with them. So I will tell what I see. She is calling once or twice a month or even weekly yelling at rep on phone and I am telling her to calm down, it’s not his fault, "I don’t know if it’s or not, why is this happening, it’s just started now. It wasn’t doing it yesterday, today I am telling you. Just listen and quit talking. The system keeps doing this sound and blinking, no it doesn’t go off, it just makes that sound and blinks. No I said just started it wasn’t doing it yesterday. No it started today. Aren’t you listening what I say. Damn he hung up on me. No I forgot his name and if I called back I wouldn’t get him. I’ll call back tomorrow."

Having moved out to the country, no one could provide strong service. Testing all other providers, ATT come through with the best solution for weak signals, and service at the most affordable price. Highly recommended for rural applications.

AT&T starts out good. After the 1st month it gets bad and continues!!! Speed is slow, connections are bad, drops connections all the time!!! Only way to get hold of them is social media and it takes weeks to get a tech to come out and they can't correct problem and makes it worst!!!! Service area is limited. Only other is Comcast and they are worst!!!!

I currently use one of my Moto E6. Once I moved from Martin SD to Rapid City SD 57702 service has improved. My ** account goes on a rotation. Currently is ATT. I am Very Happy with AT&T at 65. This is one Co. I can count on.

I switch from contract to pre-paid, paying $65 a month for unlimited same as a contract then my data starts searching more than online. I’ve call Att at least twice a week. All I get is a work order number and be told someone be contacting you 72 hrs. Never hear from them. My point is it shouldn’t matter if a customer is prepaid or contract, we should get the best service.

Bellsouth/AT&T required me to ship back the leased router. That was fine, but they would let me pay to ship it or send me a shipping label. I had to drive 60 miles to a FedEx Office location as that was all they would accept or I'd be charged $300 for a 10 plus years old router. After that many years of service, that's being ridiculous. I will never utilize their services again from my home or business.

I have AT&T fiber internet and it is great compared to any other internet I have ever had and it’s only $60 per month, stand alone service! I find it to be a great value and very helpful, especially when I need to work from home.

Feel like I am paying too much for this internet provider. Have problems with internet dropping off randomly. Don't have much more to say than that. Guess I really need to shop around for other providers.

The main problem is the bill keeps going up, you call and can get a lower bill and during storms there is some outage but it's getting better. Customer service get high marks, always do a good job and stay with problem till fixed

I know "outsourcing" is a savings for most credit cards or other businesses but if you are providing a local (in-state) service it makes no sense to have to speak to a person about a problem and that service representative can barely speak English much less annunciate in clear English which is NOT a problem solver to the customer. They don't know your area much less anyplace in the U.S.

I enjoy ATT internet. It is reliable and I love the my smart home app. I love that you can test the connection in every room with your camera. It’s so innovative. ATT is reasonable compared to other providers. I love that I did not need a technician to connect my services. Other companies like to charge an extra fee. The only thing is you have to rent the router. The price for services is reasonable and my bill is always the same. I love that once the promotion is over you can call and renegotiate. ATT connection is reliable. No worries here.

We switched internet service from Xfinity to AT&T. Xfinity got way too expensive. AT&T is cheaper but the service seems to be the same. It’s supposed to be faster but it’s doesn’t do uploads or downloads any faster and it goes out for no apparent reason. If I could find something better I would switch

Having much difficulty with updating my ATT provider email…. I continue to have my system stall when I use ATT email. I get A window that appears that my email is not up to date, but talking to ATTs tech support is so cumbersome.

I've had AT&T over two years now. I only use their internet but have been quite happy. I've never had to call so I can't speak to their customer service, however, I've had minimal outages and our bandwidth is enough to support 8 wi-fi devices at the same time, all streaming some type of video. I wish the price was better but my only other option in my area is Spectrum.

Internet service is not the bandwidth promised and drops out intermittently. We have to reset the gateway often to reset the cable service as well as the telephone service

It is one of the best in our area. The only problem is that we cannot get faster upload download. Otherwise it is a great service. I would recommend this for anybody in our area. The best place to do this put fiber in our area so that we can work at home more closely and better school kids.

I don't have a lot to say. When I moved into this house it was already set up and it was just easier to call them up and activate the house. It work fast enough for me with no problems.

I have great internet service with AT&T! I have recommended to all my friends! It's quick and I have never had any downtime when I couldn't use! They came out and had us up and running in no time. The fella setting it up was very nice and friendly also.

We have AT&T Uverse. Most of the time it is spotty and buffers constantly! We have really no other options with where we are! We pay a fortune for ATT internet for awful service! I just wish we could get what we pay for!

I feel ATT has provided me with fantastic qualm service. So far I have not had any issues with this provider. Also it is a very very affordable plan and I would recommend their service anyone anytime and anywhere.

I am happy with ATT. My bill is the Same every month. My internet always works no matter who is using it or how many people are online. Att csr are honest and accurate. You get the same information every time you call.

Customer service is merely adequate, lots more focused on me doing troubleshooting than actually providing good service. They always want me to upgrade to a more expensive plan to get what I already pay for. Often discount any knowledge I have, which in this day is pretty rude. And 'why don't we provide you tv too?' that's the way to get better pricing. So spend more, you customer, so it looks like your internet is cheaper. Ah, no. Just please do provide me what I pay for. Honestly, it's all too expensive.

When I was looking for service providers to get a new internet connection in July this year, I called ATT to understand their offers and deals. The customer representative that I spoke to mentioned that the offer/deal they have is of $150 reward card, but he will be able to get me $400 if I get the 1Gb internet. It was a great deal, so I went for it.

I have lived in Apts for several years and had different providers. The most reliable has been AT&T. When I am looking for Apts I always ask what internet provider they have, if it isn't AT&T I move on to the next complex.

It will start with a low price for data plan but if you are a high demand internet user you will see the need for more faster internet, that’s when you will see the price jump and sadly that’s how they get you.

ATT is comparable to other well known providers as far as I am concerned. Even during a big storm I usually still have service. My daughter works from home and is on the computer all day (as am I), so we definitely depend on ATT to keep us going so we can accomplish what we need to.

Reliable. Fast. Decent customer service. Have their highest speed, fiber lines. Can't find anyone else in my area with a more reliable reputation. I have no plans to change providers. We have used AT&T for internet for many years.

ATT service is okay, but their supplied WiFi equipment is too slow. I use my own wireless router for increased speed. I found all ISP supplied wireless is older equipment. All users should use their own wireless routers.

I’m very pleased with the service we have gotten from ATT Internet. We have had very little problems with this company and the problems we have had have been resolved quickly. We have always had terrific service from Att internet. Quality service, not very expensive for what you get