AT&T Internet Reviews

I have spent more than $75 of my time trying to get a rebate for something I would not have purchased if it had not had the rebate. In addition, my time, postage, copying expense, ink cartridge printing expense, etc.

I did what was said and pressed option 1. I received an message that they were closed and their hours were Monday-Friday 8am-8pm. I tried several times and went through all the other options thinking that I had done something wrong, they were clearly closed. I called again on Sunday after the help Bellsouth website (Hatal) said they were open 24-7 and again the same thing they were closed. I finally called today 5-1-06 at about 9:30 am and spoke with someone who finally said that I have no service because they never fixed what was wrong by the 27th like they said. When I asked him about no one being available like their advertising says He said that technical assistance is available 24-7 at the 888 number. He also said someone should have contacted me to let me know that the date for my service was changed a third time to after May 12th.

My complaint is that Bellsouth does not care about their customers and lie in their advertisements and to top it off you can not speak with anyone with any authority about it.

I counted on those gift cards. I relied on what the BellSouth representative told me. She knew I was taking contemporaneous notes of our conversation, and several times I asked for clarification of what she had said and everything was confirmed. I'm more than angry. I relied on their representative to my detriment. No one at BellSouth cares to take responsibility for her actions, nor are they willing to help me.

I have a VERY GOOD feeling that my stepmother, 84, is not the only one being charged for such a service! How much $$$ are they collecting from good citizens who are on a monthly income? I don't know what,if anything can be done about this. But, I would surely like to let the public aware of such overcharges. Especially to the vunerable victims.

I have spent 15 man hours in the switch to BellSouth DSL and still can not send e-mail via BellSouth when not at home. My bill went up rather than down. I want BellSouth to honor the sales agreement that I have the written notes for on the back of the work order.

7/26 Contacted AT&T; Broadband by e-mail and phone. Went through their standard troubleshooting procedures to agree that the problem was outside (we had a bad electrical storm on Wednesday night). They scheduled a repairman for Saturday between 8 and 11.

7/28 Called and also went onto the internet with AT&T; when no one had shown up by 11:00am. I missed an appointment to stick around, and a service man finally arrived. He replaced the modem with a newer model. He confirmed that the problem was outside, but he couldn't fix it. He made a call and told me someone would be here on Sunday to fix the problem.

7/30 An AT&T; serviceman showed up at around 9 am. He asked about my cable modem, and I told him it had been replaced and the problem was outside. He said he did not handle outside problems, but replaced the "faceplate" anyway and said it should work. He was gone before I could tell him it still didn't work.

Opened a chat on the Internet. After 20 minutes on-line, "Bradley" said "Unfortunately the tool to schedule a truck roll isn't operating correctly. Can you please chat back with another agent or call us. I apologize for the inconvenience." I opened another chat session and made a phone call at the same time. The person on the phone said someone would be here on Tuesday between 8 and 5.

7/31 No one showed up. I called around 3:50 PM and was told the service order was still open, and to call back after 5 if no one showed by then. Called back around 5:50 pm. The service order was still open, but dispatch was closed. Stayed on the phone for more than an hour. Asked for an escalation. Spoke to Brian (a manager?). He called me back around 9 pm to say the case was escalated and a truck would be here the next day to escalate signal levels and do serious outside work between 8 and 5.

8/1 No one showed up. After 40 minutes on the internet chat line, and having asked for an escalation, I was told "the kind of work order that is on the account here won't show up on our database for the work they will do on it, you actually need to call into the local office to get information on that" "My manager says he's still willing to talk to you about the issue, though he won't be able to get information on it." So I made a phone call at 5:50. Was escalated to someone named Jeff B. in customer relations. He PROMISED to get back to me that same evening, and said he would take care of it.

I haven't heard a word since. I was told there is an AT& T policy against giving out last names, so no one is accountable and one has to start over each time a contact is made. I have internet logs of all of the internet conversations -- they are so ludicrous they would be funny if I wasn't so mad. Since cable modem service is not regulated, I don't know if a government entity can intervene, but it seems like a consumer should have some type of recourse. I do not want to waste my time contacting AT&T; Broadband again -- they are completely inept, don't follow up on anything, make misleading statements, and waste an inordinate amount of my time on what should be a simple repair.

The frustration of having to wait on hold so long. I had other things that I needed to be doing while waiting. Late at night I was tired and just wanted to go to bed. I do not want to be have to wait on hold for long periods of time every time I have to contact them.

The issue was finally (somewhat) resolved in mid-May, 2000, when @Home had to cancel our accounts, and rebuild them as "new" accounts. They had to rebuild the accounts FIVE times prior to getting them correct. Yet, when they rebuilt our accounts, our email was non functional. In addition, we were promised two months credit from @Home for the verified "down" and "connectivity problem" times. When I re-called AT&T; @Home, I was told the only credit we were due was a "installation fee waiver" for the "new accounts," although the accounts were NOT new.

Five days later, rather than credit my account, they charged my account for the regular monthly fees. This credit card is used ONLY for AT&T; @Home. Within days of service, the card was fraudulently used, via the internet, for $50 in purchases. After speaking, today, with "Spencer #57420" in the @Home, offices in Murray, Utah, I have been promised credit for the months of service problems, and that credit is to be issued directly to my credit card. I guess will just have to wait and see.