State Farm Car Insurance Reviews

I received my semi-annual statement of auto premium paid from July, 2018 through January, 2019 on which was printed NO PAYMENT DUE, along with the proof of insurance carry cards on early June. Nearly an oversight on my part, I called to remind the agent to adjust my bank debit so only the life policy premiums were debited. First response to me was that my information was not truthful and that I was in error. The agent threatened to lapse the auto coverage if I didn't provide the evidence of my having paid the premiums despite my telling her the premiums were being taken over by my fiancé who lives in Ohio and is consolidating our insurances as we merge our budgets and that I don't have a cancelled check to send as my proof of the coverage.

Incompetency is (truly) one thing. (A woman said that I could get communications through *both* email and text when only one option was possible, and then failed to save my phone number as a cell even though we went over that.) However, putting a number that relates to a silly promotion about the Bahamas is something entirely different. That's because the number is supposed to be for calling when it is incorrect that one does not have accounts set up to be viewed online. Also, you can't set your account for claims payouts to be electronic. So the default is actually snail mail.

I've been with SF since 1999 continuously and also before that with a short gap in companies. When my son got licensed, our FL SF agent worked hard to get me the very best rate she could and I couldn't have been more pleased. Since our relocation to Rossville, GA in 2015, we've had one frustration after another and haven't ever felt the agent was working to get us the lowest cost possible. We've never really had our questions answered. I stay with them for my great history with them, but if this agency was my only experience I would have left them within a few months. They're just terrible. State Farm has been good at paying my claims which is the only reason I continue to put up with them here and now.

Rates are constantly increasing. No one returns my calls. Reps hang up on me when I ask why rates increase. Very unhappy and this has been going on for 2 years. All I ask is for communication and returned phone calls. I will never recommend State Farm again and several family members and clients will be dropping State Farm.

State Farm knows the business. They are not amateurs trying to sell you something. They train their staff to be professional and down to earth. You cannot go wrong with this company, even if the premiums turn out to be more than others. Overall I would recommend State Farm to anyone.

My car was damaged in a rear end collision by a State Farm Insurance policyholder. That night I contacted my Insurance company and State Farm to make the claim. State Farm says they are trying to contact the policyholder and have not made contact. They refuse to process my claim. I am interested in how many others are a victim of this scam. I think the Maryland State Insurance Commissioner needs to investigate this.

My accident was with an uninsured motorist. From the moment I reported the accident they took care of everything including collections and paid for my damages. I was only slightly inconvenienced. Their first concern was for my well being.

I found out last year in March of 2017 from MVA that I did not have insurance and upon investigating discovered that my payments were going to another policyholder. It took over 4 months of going back and forth to be re-issued a new policy, being routed to 'underwriter' who could not explain to me what the holdup was, and during this time communicating with State Farm Corporate headquarters, their people were very unhelpful to the point of being downright rude. I did not feel as if they were a 'good neighbor'. Then in February, my rates went up, and I was told that they increased their rates. I have not had a ticket or accident in 5 years but now I am paying $50 more per month because 'their rates went up'.

Having State Farm for almost 7 years now, the company associates are very professional and their rates are excellent for the quotes and coverage given. Never do they question customers and try to help with claims even if it not with them.

This week I went to see about getting car insurance with you guys. I was told I couldn't due to the fact that my insurance had lapse a month ago, and my DL was suspend due to that. But I know for a fact that this last month you let Graydon ** add his ex wife on his Insurance with lapsed insurance and a suspend DL, plus tickets with no questions asked. How is it that they ran mine and found out something I didn't know. But never ran Cheryl ** with a long list of stuff on hers. So how is it she only has to pay 76.00 a month. And I am not able to get insurance with you. Please let me know. Thank you.

I have had State Farm a lot of times. For several years before I married my ex, they could not insure me with his driving record, it was not good. That I understood. As soon as we were divorced I went back to them. State Farm is an excellent company. They were always there to answer all of my questions. Their customer service personnel were always so very kind, courteous, and respected me. I would still be with them except when I had to move to WV. For the exact same coverage I had in Texas they want me to pay double. I imagine it is the driving conditions in WV that make the rates so very high. I have only had one accident in my 56 years of driving and that was not my fault way back in my early 40s. That was over 30 years ago. No tickets! I really love State Farm, just cannot afford them in WV.

I am a customer who's been with State Farm for quite some time now. I called State Farm since last week regarding a matter that I have regarding payment. I just lost my mother and aunt in the time frame of a week. I am traveling overseas to go and bury them and my payment is due but I won't be able to make it until I return. I spoke to a representative Adrien in the Nanuet, NY branch not once but three times and all three times he gave me the same information because I don't want to come back and have my policy cancelled. He said he would Withdraw and put it as no use until I get back and make the payment and he said that would be fine.

I am disgusted with how rudely I was treated by "AMY" in automotive claims. She interrogated me like I was some sort of criminal. I was trying to describe how someone hit me in the wrong and she did everything she could to trip me up in her questions to make me sound like I was in the wrong. Don't trust these people, I made that mistake and now my insurance is going because of this person. What goes around comes around though. Maybe one day someone will treat her the same way when she is in pain and feeling vulnerable. State Farm reps are SCUM in my book. Changing insurance companies because of how this woman treated me.

I had been a customer of theirs for 5 years and was loyal too. Until this past February I was trying to pay my bill and found the hard way that they had raised the price to an already very expensive policy. And I asked why I got a thousand excuses and lot of disrespect!!! Poor customer service.

State Farm's local agent neglected to tell me that State Farm no longer pays diminished value. Considering that I valuable and collector status cars, a bad CarFax can cost me thousands in real dollars. They even dropped simple windshield chip repairs. Worse, the day a 100 pound chunk of metal fell off of a truck striking another car and then mine, because I couldn't chase down the culprit (due to a blown radiator), the "comprehensive" claim is being partially denied... next time I will drive at 100 MPH (just kidding) to catch the perpetrator and destroy my car in the process... GRRR.

The State Farm agents available on the claims hotline need training period. I called to inquire about my rental car coverage and was told that the security deposit would be 50.00 once the reservation was made. When I called Hertz to ask about the security deposit they informed it would be 250.00 plus the fee for the rental. I called State Farm back with this information and I was told that the 250.00 is correct and that I can only use Enterprise or Hertz. I called Enterprise who informed that once State Farm does the reservation the reservation number would reduce the security deposit to 50.00. I call State Farm for the THIRD time to clarify all the info I had been given. The State Farm agent confirmed the information that the Enterprise agent provided over the phone to me and she also informed that the agent I last spoke with had cancelled the reservation for Hertz. The agent had to make another reservation with Hertz towards the end of the call.

My 16 year old daughter was hit by a drunk driver. Both insured by State Farm, I made a claim against the other driver of course, clearly thinking this is a shut and close case considering the circumstances. Multiple people from their claims office not only treated me as I was in the wrong, lied to me about my vehicle already being evaluated, flat out told me I was wrong, and never even apologized for treating me as I was not also their customer. I understand they need to protect the driver I made the claim against but that doesn't justify them treating me that way and continuing to be treated as an uncalled customer. Be prepared to have to get all paperwork and police records for them and do it quickly cause they are not in a hurry, also make sure your full coverage includes car rental 'cause mine did not. Definitely will be changing insurance companies once this situation is settled. Longtime customer.

I am very happy with State Farm's price and service. The premiums are low and customer service is great. After my accident I immediately called State Farm and I was very happy with the process of handling my car damage. They gave me 3 choices to take my car for estimates. After I choose the one I wanted they handled everything. They were helpful, advised on good places to go. State Farm paid all with no questions. My car was fixed almost like new.

I have been with State Farm over 10 years and have no complaints. I have asked for quotes from various companies, none can match the price of State Farm. Once I was rear ended in my Firebird. No injuries! Two days later State Farm informed me that I would receive a check due to the car being totaled. I usually stop at the office I use and have come to know a few of the ladies that work in that office. When I am not in a hurry I will stay and chat for a little bit. This makes me feel like "a part of" State Farm Ins. I do think they look hard for any and all discounts available to me. I've recently added renter's insurance thru State Farm.

My car antenna (looks like a shark fin) was damaged by debris that flew off a truck on the highway. The antenna came off and some dents were on the outside of the car. I reported the claim to State Farm and none of the Lexus dealership body shops in my area were in their program, so I drove almost an hour away to AutoNation Collision Center in West Palm Beach. When the car was supposedly ready I arrived to find the inside of my car covered in dirty prints that looked like grease or oil and the headline was bent from end to end.

I have a truck insured with State Farm, the truck lost a front tire on the road, was taken to a wrecker parking. Truck was not repaired because the front axle part is discontinued. Anyway, it's been a year and State Farm keeps making all kinds of excuses to NOT make a settlement. If you are insured with State Farm please stop or you will be in lots of trouble in case of a claim.

State Farm Homeowners Insurance is high in their premiums. A semi truck hit my car and I had a witness that I was not at fault, even the insurance company stated I was not at fault. But in the end the company raised my rates and only got back $125.00 and both I and the semi-truck was at fault. My car was sitting in a parking lot. The damage was high and my collision insurance coverage went up to help repay for my repair

I had a 2002 Lincoln Continental. Full coverage. $500 deductible. My payment was $70 a month. That was also with $20,000 renters insurance. I bought a 2001 Chevy Silverado and added it on my policy, I only had liability on it. Of course my payment went up a bit. I got rid of the Lincoln Continental and removed it for my policy. I bumped my coverage up two full coverage on the Silverado. I told my agent to give me matching coverage of what I had on the Lincoln. So please explain to me how my payment went from $70 a month for the Lincoln which was a year newer and was all computerized and electronic up to $138 for the pickup truck that is a year older and has a better safety rating. I have ask my agent several times. I have called in to State Farm and ask them several times. Nobody can give me an answer as to why it skyrocketed to double the premium. I have had no accidents. Nothing has changed. Absolutely ridiculous.

They are there to answer my calls and I have phoned around but they are still the cheapest that is why I have been there for 25 years. I just called in and my agent told me to get it fixed so I did and they paid the bill. No hassle. They don't try to oversell me, and whenever I call they answer all my questions right away.

I like that State Farm has an app for my phone that I can easily access my policy information and pay my bills wherever I am with no problems. It was very easy to purchase my insurance through them. I sat down with my local agent who was very friendly and informative throughout the whole process. The only thing I don't like is that they charge a small fee to do monthly payments when I can't pay my premium in one lump sum.

I am currently with State Farm and have had them as long as I have had insurance. It is very easy to get quotes and make changes. I like that my policies are available online and my agent is easy to get ahold of. I like and trust my agent who is with State Farm. I have a great relationship with him and staff members. He and his staff are very knowledgeable and helpful. Always get quick responses from the office. I feel I am very loyal to State Farm and my agent. But prices have increased more than I had hoped. I know I can save money by switching to the agent I work for, but I don't want to leave my agent at State Farm.

I love my insurance company who is State Farm. They have awesome rates and great coverage. I have auto and renters insurance through State Farm and I have compared them with a lot of other companies and nobody can beat their quotes. I have full coverage on my car with only a $100.00 deductible and my renters insurance is only $10.00 a month for $25,000.00 coverage. I couldn't be more happier with my agent. I also have rental and towing included. Just can't beat them.

My granddaughter had accident due to the faulty power steering on a Ford Fusion. Granddaughter was charged 2 points for this accident. 9 months later State Farm again significantly increased my premium. It took over two weeks to find out that they had also assigned 2 points to my wife who owned the car. Contacted state insurance agency who said this was illegal and they contacted State Farm. State Farm said that they would correct the miscue. After a back and forth for 6 weeks I received the supposed new premium which is the same as with the 2 points. I am done. Allstate is a little over $400 per year lower cost. Bye bye State Farm.

I like the great customer service as well as the bundling of different insurances like home, auto, life insurance etc as well as continuous follow up to check and see if everything is going good so far. But I would improve the prices of insurance and make sure that it was more affordable as well as a better explanation of deductibles. I believe that bundling all of our insurance should give us a much better price than what we pay State Farm at the moment.

State Farm is always reliable. They are excellent and they don't drop you if you have a wreck or claim big class compared to Allstate and Farmers. The people are very friendly and always willing to help and go the extra mile. Also prompt in returning phone calls coverage whenever needed with premiums and quick with claims. They have all kinds of insurance for every need that I've ever had and will adjust things accordingly. I have to do is make a phone call and they will cover me immediately. But the prices are high or seem to but they are much better than the companies I've compared them. They just need more coverage for the amount of programs that I pay and maybe some free incentive bonuses.

Company is good overall but they are costly. Had 1 claim and they denied it. Was a small claim. Felt sorry for the guy whose car was damaged. But not my problem.

I had an accident in February, it wasn’t my fault. To expedite the process, I paid my deductible and had my car fixed. I turned over the police report, all documentation for reimbursement in February. State Farm told me they submitted the paperwork to the other insurance company for reimbursement the same day. It is almost June and I still don’t have my reimbursement. I found out that State Farm did not submit for reimbursement until the end of April. All communication has been initiated by me. DO NOT go with this company!

I had State Farm auto insurance company. I called them on the phone and they sign me up and I do automatic withdrawal from my checking account then they take it out monthly from my account. The process in signing up for insurance was smoothly. They were very nice and friendly. The associate was helpful and explain the whole policy to me and the processes and choices the way to pay policy. I like that I pay monthly payments. It easier to budget than paying every six month. Have discount for bundling and they have a low monthly rate. But sometimes I do not receive my insurance card with my new policy.

My overall experience with State Farm Insurance has been amazing and I'm incredibly secure with them! I will always stay a loyal customer! The process of purchasing my auto insurance policy was very simple, I walked into a local State Farm office, they suggested a good policy and I walked out an insured driver! State Farm also has the best prices! Any time I call and compare they always come up cheaper than anyone else. Also, I can call my local office any time I need anything done quickly. Their customer service is awesome, if you need to file a claim they are super nice with no hassle!

I have used State Farm since 1999. My Aunt Norma advised that I give them a try as she has used State Farm for decades. My initial purchase was in Purcell, OK and when I moved, I went with State Farm in Norman. They are very personable and know me by name. I always receive great customer service and they are local. Their insurance rates are very affordable too. And I have used their vehicle towing service and car rental feature while my car has been in the shop. They're just a phone call away any time I need them and Tabitha is usually who I speak to.

State Farm offers reliability. The people are friendly and available to assist you when you need help. The process of purchasing the auto insurance is easy, not much hassle. My husband went to get the policy so I'm not sure what all he had to do but other insurance companies seem to make you jump through hoops. While they are stable, my insurance should take into account that I only drive my car 2 days a week and not very far as a norm. I feel I should pay a lot less since this is the case.

I have State Farm insurance and overall they're great. Cheapest I could find in my name, quotes are always easy to get too and I'm able to add whomever I need to under my insurance without a dime towards the policy. The process of purchasing the insurance was easy, didn't take long for them to take down my information and then have my car insured. While I'm satisfied with the outcome, I wish the payments were cheaper than they are now. It's just hard being a single parent with fixed income having to pay over $300 for full coverage, and for liability it's still $100 or more. Sometimes their prices are a little outrageous. But I tend to use them for as long as I can, unless a cheaper insurance company comes my way, then I'll strongly changed my insurance company.

Purchasing an auto policy from State Farm Insurance company was a memorable experience. I was treated with respect and was shown all positive motivation. They took their time to make sure I received the best coverage for my vehicle. If you didn't understand something, they will kindly explain it to you. I love the discounts they give you too. They care about their customers and help them on their individual needs. They are always reviewing your policy to see if you qualify for more discounts. They have the best rates as well. They are the best insurance company around and I would recommend State Farm Insurance to anyone.

State Farm has always been there with no difficulties in filing any claims. They are available twenty four hours a day and the people in the office make us feel like family and not just a customer. It was very easy purchasing our insurance and they have always made it easy to update and change our policy as needed. I only wish that the company office we started with would have moved with us as we both appreciated seeing them in person but still communicate by phone as we like that particular office over there.

I like my insurance company and found them online after being unhappy with a different company. State Farm gave me a great price and saved me money. However, the prices go up every year but nothing I can do about that as all insurance companies do that. Best to switch insurance companies every so often to get a better price.

State Farm is great. It was easy to purchase the plan. Easy and interesting in talking to the agent getting info on all the different kinds of policies they have and which one would be the best for me. My spouse was added on with no problems what so ever. Discounts are a great aspect they give to policyholders. It has discounts for more than one driver and no accident rewards plus friendly people makes it a win win. They cover anything and everything that I need covered better than other insurance companies I have used in the past. Any questions I might have regarding what is covered with my policy is always answered promptly. They do an outstanding job. I would refer them to anyone looking for a great quality insurance.

Terrible experience. The owner was very nice for a long time and seemed to be very competent, but then I started having nothing but confusion and it’s been ongoing for over a year. My 2015 is still in their system as a 2014. If an accident occurred my car is not insured although it is, even though they have been asked to make this correction for several months now. And they are being paid. Also, at renewal the agent told me to continue paying the same thing. A few months later I received a cancellation notice for none payment. In addition, one of his representative harassed me by calling me continuously until I threatened a civil suit, telling me my license had been suspended. I constantly told her it was not. Turns out she mixed up my ID with someone else. She informed me of her error, but did not apologize. Neither did her boss. I am looking for another company.

State Farm does not respond in a timely manner to auto repairs. I have waited for a week to get approval for minor repairs to my car. They do not call me nor leave phone numbers for local help. They only share a 800 number for claims that gets the customer nowhere. They give their standard runaround speech and still do nothing. I spend over $6000 a year with State Farm. Surely there are insurance companies that would do something for that amount of money. Mayhem is all they sell apparently.

State Farm issued my auto policy $50/month MORE THAN QUOTED despite even confirming the accuracy of all my information with licensed rep. Because of the bait and switch, I cancelled my policy but a week later they STILL DRAFTED THE MONEY FROM MY BANK ACCOUNT. This is NOT a good way to conduct business, nor do I understand how that's legal. What a terrible experience. ALSO FOR THE RECORD- I used to work there and saw this happen all the time, along with a bunch of other shady practices (which is why I quit). I guess it's my own fault for being so naive as to think they changed their ethics. Don't be as stupid as me and get insurance somewhere else.

Even though my policy had been bought online from Billings, the local office here in Plains gave me all the help I needed to file a claim and to transfer my policy to their office. They stand by their customers.

I was with State Farm Auto Insurance before when I first started driving because they were my family's insurance. I rejoined them when I got married because it was my husband's insurance company. They have taken care of us well and not given us any trouble when we've had to file claims. I hit another car in our complex's parking lot. State Farm paid for a rental during the time our car was being inspected for damage. When they eventually totaled out the car, they extended the rental. They issued us a check that was more than enough to cover rental charges we incurred while we were looking for a replacement vehicle, completely pay for another vehicle, registration and initial repair costs. During the course of the claim, we found a lot of irregularities in our policies. They were correctly quickly and resulted in credits issued for overpayments.

We have everything insured with State Farm: two autos, home, and jewelry. We are told that we receive a multiple-line discount but it seems that we still pay a high price for the coverage we receive. For example, my car is 13 years old and we're still paying $400+ per year. I've never had an accident or driving violation. However, I am 69 years old so perhaps it's more of an issue of age discrimination.

I use State Farm and I love them. I have used them for many years for auto home and life insurance. The purchasing process was great and they have excellent customer service. Never had any issues. They provide full coverage insurance at an affordable rate. I use John **. Their staff in Semmes are always helpful. They are very friendly and reasonable. And the best I've ever used. I would never change to another company.

Customers are afraid to file claims. You pay and are afraid to use because of threat of cancellation -- real or perceived. Jacking up price because of claim or warning if another claim insurance cost will go up. All my friends (on retirement) feel same way. I have had no auto accidents/Home incidents except supply pipe for toilet breaking.

I've had State Farm through my parent since I started driving and kept it when I bought my first vehicle. Their prices seem reasonable and they have been helpful when I've needed to file claims. I'm pleased with my policies but I would always be happier to pay less.

I like State Farm’s great prices and the friendliness of the company. Always available when we need them and never put on hold for too long. They’re fast and very courteous. There has never been a mix up with them like there has been with other companies. Also, purchasing the policy was very easy. They answer any possible questions that we may have and are ready to give quotes right away. I would refer State Farm to anybody looking for car insurance without hesitation. But sometimes their website is a bit confusing and can go down from time to time.

I have been with a State Farm for a very long time... I was added as a new driver through my mom's policy so I just kept it as an adult. My agent's office is nice and professional whenever I call but they miss some changes I request and have to call a 2nd time sometimes. I have shopped others and considered changing but State Farm offers such a good loyal discount that I can’t ever leave them. Claims processing has not been bad either, and especially appreciate the front door service and printing us a claim check right then and there. They have 24 hour reps and their response is fair. I stay with them for their discounts and service but if you ask me about their home insurance, they completely FAIL in both customer service and claims processing!

My truck died heading downhill mid-winter, mid-workday. Work friend rope towed me to office parking lot. Wasn’t the battery. I was at the wheel, cranking ignition. He was behind upright hood, telling me when to do so. He caught fire & I saw nothing (hood was up). His glasses burst off his head and cracked. I was clueless what was going on til I saw him past the hood running, screaming. Work was willing to call it workers' comp since we used our own vehicles to go to job sites. I was uncomfortable with that since while I had been in transit between a job site and the office, my colleague was volunteering to help with a non-job-related vehicle malfunction. It would have happened, and I would have needed assistance. Workers' Comp did agree to pay. Even so, so did State Farm. Amazing! ‘Nuff said?

State Farm in Myrtle Beach, besides being one of several insurance companies in town, is a strong part of this community. They are a hometown group. When you walk in the door, they know who you are! My agent, Bobby **, and his staff get involved with local fundraising, sponsoring teams, and things like that. They are visible to us. They are just not stuck in an office, or a voice on a phone call. I feel so positive when I go there for any needs or concerns I have. Whether it is car insurance, homeowner's or my mutual funds portfolio that I have questions about, they take all the time needed to answer my questions and resolve my issues.

Didn't realize I was leasing a low mileage vehicle from my insurance company! Every year I get a notice to verify mileage driven, with 12,000 miles being the national average. This year I was busy and didn't fill out their form, and I get a notice that my rates will be increased for failure to reply. I take the form to the office (I drove 7,286 miles) last year, but the form "asks" to estimate this year's mileage. I put down 10,000 miles which is below the national average, and I'm told that my rates would be jacked up because it exceeds the 7500 mile limits for my "low mileage rate"...which isn't that low considering I have bundled home, 2 cars, and motorcycle. At least she says she will take it back down to the 7500 miles mark.

I've been a member with State Farm for over a decade, but the way they handle customers is EXTREMELY unprofessional and unorganized. I had an auto accident that resulted in total loss, but when trying to evaluate my car's worth they kept adding cars that are significantly of less value to lower the final price. On the first evaluation, they compared my car to soft top convertibles which are thousands of dollars less than the hardtop convertible that I had. They also omitted optional part that costs over $3000.

I've been with State Farm for 10 years. They've always been great to deal with, when necessary. It was fairly simple when I got my new car to switch plans. The phone call took less than 10 minutes and I had temporary insurance ID cards within minutes. But I don't like the marketing materials I get from State Farm. Being a loyal customer, I wish they would accept my business for what it is instead of always trying to upsell me.

State Farm is a great agency to work with. I backed into the tailgate of my pickup and dented the tailgate door of my Dodge grand caravan. I took it to a body shop for a quote, they took pictures of the damage and submitted it to my insurance company. The insurance company accepted the picture showing the damage and approved the quote. My insurance company paid the balance of the repairs after I had paid the deductible I had on my policy. This was done very quickly and I was once again a happy customer of my coverage and with the insurance company. I would gladly refer anyone looking for insurance companies for their life, home or auto to contact this company for a quote. All the agents I have worked with have been helpful, courteous and knowledgeable about the coverage and questions I had about their policy.

My car was hit in a parking lot a few days before Christmas. Of course it was a hit and run! I was afraid that nothing or no one would help me before the holiday. I talked to an adjuster on Christmas Eve. State Farm was responsive. I had one dedicated person to work with through the entire process. My agent and her staff are easy to deal with. I feel like my questions are addressed promptly, I'm never put on hold when I call. They recognize that my time is valuable.

Been with them for over 30 years. State Farm has rewarded my loyalty with good and reasonable rates. I have made a few claims over the years, and I still get loyalty discounts. The service has always been great. We filed a claim, they paid.

At State Farm Auto Insurance company, I like that the roadside assistance is only a few cents a month. I like how they know who they're talking to if you call with any quotations. They're knowledgeable about their profession. I can ask for a break down on my bill and they can answer all the way down to each cent. They're always friendly and eager to help. They call back if they promise to do so. I always have a pleasant experience speaking to the representatives. I am able to add a vehicle within minutes. Get an insurance card emailed or faxed instantly. No hassle. But I would suggest maybe an option of parked in the garage (no miles). For a vehicle parked in the garage but you want insurance in case something happens to it. And maybe an option if drove less than 10,000 miles a year. Also if you only have 2 drivers but four vehicles, there should be a bigger discount per extra vehicle.

My earlier experiences with State Farm (I've been with them for almost twenty years) were fine. Something has happened. No one answers the phone at my agent's office. Almost always have to leave a message. Assistant is incompetent. Agent and company have been remarkably unhelpful with my claim. They're also intending to give me an absurdly low amount for my car which they have determined to be "totaled." I am highly disappointed with their service.

I have been with State Farm for many years. Originally I liked them because I had a long term dedicated agent who knew me well. It was free from trouble. But since she retired my service has been poor and I have been switched to four different agents who thought being asked first. The service is no longer personal and it is often inaccurate.

I had filed a claim for a broken windshield. State Farm gives excellent service and cares about their customers. While all places are different, the ones handling my policy are excellent.

I have an 2006 PT Cruiser. I had State Farm for a while but insurance rate too high and increased a lot when I moved to a larger city. I think it's dumb to have rates increase because you move to a, larger city. Frustrating because theft happens everywhere. I drive to and from work. When you shop around...on the internet. Seems you have people cold calling you which is annoying. I changed to USAA... I have a lower rate and still kept all my options I had before. I have a great driving record. Had issues with State Farm as well when I moved. Not very happy...

I've been with State Farm for years. I used the insurance for personal property lost in a fire. I had renter's insurance and most of the people I dealt with were great. I did have issues with the agent, not being in when I needed cash and I had to wait for the golf game to be over and him thinking he was giving me good advice on finding a new place to rent when he didn't read what I was writing and needed. As an agent I feel he should have been more helpful. I've been with State Farm for years and will remain with the company. When I shop for a new agent I will know to ask questions instead of assuming they will do what I expect them to do.

I have been with State farm for years and I have always received excellent service. I had a Honda Civic and got in an accident and my car was totally destroyed. Moreover, I was stranded in South Carolina. I called an agent with State Farm and was provided assistance with having my car towed and given a free rental car in 24 hours. Also, had to stay overnight at the Hampton Inn in Charleston South Carolina and through my insurance my hotel bill with meals were also covered. Within days of returning home I was in a new Honda Civic. This was not my first experience with State Farm's excellent insurance care in accidents. In 1988 I was injured and my transport to the hospital was covered. Also I was taken care by State Farm and my private insurance. An agent called to reassure me that I would receive a new vehicle within days.

We use State Farm and they are our favorite insurance providers! This has been the best insurance company we've had! We used to use Progressive and they were a good company also, but State Farm fits our family’s needs better. But I would prefer paperless billing, because sometimes our insurance bill doesn't come in the mail until the day our bill is due. Otherwise State Farm is a great company and will keep using them.

State Farm paid two claims on an incident and they never contacted me to document my side of this claim and I was their client. Scratched paint on the car and the insurance company pays $2000 on the claim two months after the fact then almost 3 years later $9500 paid for bodily injury on the same incident. No contact with me whatsoever. They just charged my record causing my rates to go up almost double. After I found out about it when I went to renew my insurance they wouldn't provide me with proof from the claimant of his damages. They said that was privileged medical information. I'm paying the bill I should know why and what I'm paying for. Complete insurance fraud by the claimant and lazy practices by the insurance company. It's easier just to pay and charge back to the client than it is to investigate validity of the claim.

I carry a $ 1,000 deductible, no accidents, no tickets, no claims. However State Farm keeps raising my rates every renewal. I complain, the agent indicates the rate increase is across the board. I do know State Farm has forced their claims adjusters in the residential loss division to relocate, replacing them with inexperienced people throughout the company. This move has created very bad feeling within State Farm. Just in Murfreesboro, TN. over 2,500 employees have resigned. I have changed companies for my homeowners insurance as I do not want to take a chance on inexperienced adjusters investigating any potential claim I may have.

Filing a claim with State Farm was simple and easy. I received the check to fix my car very soon after. I have not had any problem so far and as long as I am served with dignity, I am okay. But my rate did go up after the claim. I guess this might be normal.

My car was hit head on by an uninsured driver. State Farm replaced the car with no out of pocket expense. This was very good, but within 30 days they cancelled out policy. They would not change their policy of cancellation because a claim was filed. This was very bad.

I was with State Farm for almost 30 years and they've had prompt and reliable service. Then my agent retired. My account was then rolled over to another agent and my rates went through the roof. I could never get the agent on the phone; his assistant wanted me to come into the office. I don't have time during the business week for such and wound up terminating my policy. He didn't care that I was going to leave State Farm.

My car was broadsided by a women who ran a stop sign. Because the police officer only gave her a warning her company balked at settling the claim. She and her insurance company were very slow with the claim on their end and I could not drive the car with where the damage was. My insurance company's claims adjuster stepped in and got my car immediately fixed at the dealer and got my deductible back for me. Since I need my car for work I was VERY grateful for how quickly this was all done. They were concerned, efficient and kept me informed of what progress was being made every step of the way. Though I think my premiums are a bit high, you do get what you pay for. The claims department was fast, caring and always polite. Not only concerned about the car but also about my well being.

I get a great rate on a policy that includes reimbursement for any towing service, plus I get a 5 percent discount for enrolling in the Driver Safety courses every three years. The agent is a really nice, friendly guy. They have a laid-back yellow lab as semi-official greeter, and free cookies and coffee in the lobby.

My parents had State Farm Insurance before I had State Farm Insurance. When it came time for me to get my first automobile of course that's where I went and I've never gone anywhere since they do good by me. I've had house insurance and car insurance with them since I was 21 years old when I took over my own insurance. I trust them and it's a good relationship. My experience with them has been good mostly positive that's why I've stayed with him for all of these years.

They take personal interest and care of me and my policies. Claims process is very simple. It has an app for iPhone or excellent telephone representatives. We lost 4 vehicles during Harvey and their handling of it was exemplary.

State Farm has consistently been rapid and hassle free without red tape hurdles. They are customer friendly and have responsive service. Although I have recently discovered another insurer with better rates, I'm reluctant to leave State Farm because of their long term record of helpfulness with me.

It is easy to get a policy from State Farm. You can just go in their office, say what you need and they help you out quickly. They are easy to work with. And they are nice there. They help you a lot. They have affordable rates and good coverage. I like their forgiveness policies.

I’ve been with State Farm for 34 years with various insurance coverages. I’ve made every single payment every single month and have sent at least 5 customers as well. I feel that State Farm should have been more supportive when my ex husband stole my car and left my kids and I stranded, stuck, and scared. My car was stolen from in front of my home. When I called to file it stolen, I was asked some general questions. I felt as though the company didn’t want to cover the car due to my divorce proceedings. They later discovered that my ex did take my car. They were not willing to help me in any way. I felt that regardless of who stole my car, they should have taken care of me. They failed me.

They followed up with me and stayed in contact. STATE FARM has the best customer service. Fast customer service after I file a claim. I can call 24x7 with questions about an incident or log in online to follow up. SO tells me that my policy fees are not affected when another in the household has a different policy than the other. But my 82 year old mother had an accident last week and in 3 days my rates went up $8. The reason why I know my rates increased is because I had already received a letter stating what I would be charged next in April. I feel that it's time to look for another auto insurance policy.

Customer service has been fine; however it is disappointing for my rates to continue to increase even though I have had no claims. I am retired and feel like a senior discount should be offered to good drivers!

I have been insured by SF for more than 40 years for both my home and auto. The few times I have needed to use the insurance they were hassle-free and very fair. I have had nothing but great experiences with them.

My insurance coverage was through State Farm. And I liked the fact that I could insure everything in a bundle. We loved our agent, he was always available to address my needs. From smallest thing to a large claim it was taken care of. The claims are handled quickly with excellent and efficiency. He always kept you informed at all times, you never had to call back. Always pleasant and courteous with the right amount of compassion for each situation. I always received a Birthday and Christmas card. I always received notices early enough to have plenty of time to address. Just an overall excellent agent and he has been for the last 27 years.

I had an accident last June 2017, was not my fault. I was rear ended and the force was so hard I ran into the car in front of me. The lady who hit me told State Farm that someone hit her and took off and didn't have any info on that driver. They did not send an adjuster to her house to take pictures of her vehicle because she refused to send her pictures. It took them almost two months to finally see it was her fault. No damage was done to her car. She lied about being hit in the back. Now I have been in another accident as of May 12. The lady hit me by leaving her right lane into my lane and hit me but she said it was my fault.

State Farm is a great insurance company to work with. The claims process was quick and efficient. Check was sent right away. They "always" respond within a reasonable timeframe and go the distance to resolve your problem. I hope to remain a long time consumer.

WOW doesn't do this company justice, at least in how they dealt with me, and three cases I've had over the last few years. I've had three claims with them over the last 10 years: a) Two deer decided to commit suicide on a rental car I had. All State not only put me into another rental immediately, but dealt with the rental agency on my behalf. (Budget sucks if you don't buy their insurance) - Deemed not my fault. b) Soft ball size hailstorm... massive damage. I was out of the area on business. The adjuster came over, took photos, and sent a check minus the deductible... with instructions how to have any of the repair people contact them if the repairs cost more than their estimate (only one did, and they dealt with it). - Deemed Act of God. c) 5th wheel severely wind damaged on trip. They sent out an appraiser to the location within a couple days, and had the full estimates... and quickly dealt with it all. - Deemed Act of God.

State Farm is one of the better companies but they have consolidated to the point that their claims service is not good. They have lost focus on "how" to provide great customer service. When one has a claim is when you really find out about your insurance carrier. Filed claim online which was simple. They want you to scan all documents (medical bills, police report, etc.) which I did not have capability to do and made it difficult. State Farm has you speaking to far too many claim reps and repeat your story many times, and each have their own opinion depending on who you're speaking to at the time. It's exhausting. Also, many RUDE claim reps. Requested to speak with a manager but the manager was located out of state.

They always know who I am so they have done a good job with the info they keep that must be attached to the phone number I call from! I also have my home with this office and I cannot say enough good things about the service they have provided. It pays not only to have a good insurer - and I believe State Farm's rates are among the best - but customer service sells it all.

I’ve had State Farm a few times in my years & had got into a bad accident many years ago with my little brother who at the time was only 7 years. We were rear ended & hurt & the guy who hit us had State Farm & was very very Helpful & Caring. State Farm Is AWESOME!!! 100%. But maybe some of the Employees may need to improve and make their policies a bit more Affordable. Other than that, my experience has been awesome, feeling Safe, & Protected. They have your back and they should offer more discounts & or programs on safe drivers or something when starting a new policy such as the $ down to open a policy! Also, the waivers, special Assistance/Programs for that. Some ask for an arm & a leg just to put down & State Farm has good records.

I have been with many different companies. Any claim I have filed with State Farm has been taken care of promptly with ZERO hassle. Wife rear ended another car at a stoplight... no issues. Rock cracked the windshield... no issues. Roadside assistance used... no issues whatsoever. If you want to pay just a tad more and be worry free about your insurance, State Farm will have your back when needed.

My local agency is a block away. My agent did not try to squeeze more money out of me for things he knew I did not need or could not afford. His first quote was $700 less than the next guy. It's been 6 years of bliss. Included in my $40 a month auto insurance is emergency roadside service, which I've used four times so far. Quite a bargain, I'd say. "And like a good neighbor," he's always there when I need him. I sleep better at night knowing my auto insurance couldn't be better!

I like that State farm is personal, local, and available when an accident happens. I've been with them since a teen and plan to stay with them for years to come. Their rates are the best and they don't raise my rates if I get a ticket. They have worked great for me for years and my premiums are lower than with competitors. We have also renter's insurance and life policies with them. My agent was really helpful with choosing our life policies and explaining everything. When we moved, our new agents did the same to help us transfer everything over to a new state. State Farm is great and I'm very satisfied.

I’ve had nothing but problems with a local office that cannot do normal requests such as changing an address or charging the proper amount when paying in advance. I have also seen people leave the company which may be a sign that there is an issue. When I filed a claim, there was little hassle and they started working on it right away, however, I did not agree with the outcome.

I have car insurance with State Farm. One of the reasons that State Farm is my Insurance Company of choice is because of their ability to respond to claims quick and in a hurry. I was in the process of purchasing a money order to mail off my last car payment when someone hit me and totaled my car. The officer on the scene said I was at fault. State Farm assess the situation and had the check ready for me the same week. I almost didn't miss a Beat. Looking at how other people are treated by their insurance companies... I felt comfortable sticking with State Farm.

State Farm is a good company but lately we are being penalized for driving our car over their acceptable mileage which is ridiculous. Our son switched from our family plan to Liberty Mutual and got a better deal. On the other hand, my agent is great and have been with him for many years but some of the office staff need to work on being more efficient.

After almost 30 years with one insurance company, and me having a wreck, our policy was canceled. We switched to State Farm where we wound up with the same or better rates, better customer service, and extremely a wonderful group of people that take care of us within minutes. It doesn't get any better! Fantastic service without hardly lifting a finger.

I've had State Farm insurance on my car since I was 16 years... State Farm is a reputable, reliable insurance company. It has great customer service and you just don't hear horror stories about them trying to get out of paying for damages or repairs. BUT the rates have gotten ridiculous. The older I get, the less affordable State Farm is. I am exploring other options currently.

Customer service drives all business. When you pay attention to that business will keep their customers. I am very pleased with State Farm's customer service. They’re very good when filing a claim. Have not had an issue that was too hard that could not get solved in a short period of time. I also like that as the customer my voice is being heard.

State Farm has been true to their word and their agent is fabulous. They cover my home, all my cars, a trailer and travel trailer. After an accident, my claims were paid very quickly and I was able to replace car quickly. I have never been disappointed by the company.

My husband and our family have been with State Farm/Harold Campbell for over thirty years. They work with us to get us the best coverage with the lowest cost. I have even called our agent at his home on a Sunday with questions. They have various services and are never pushy to sell them to you. They handle your claims fast and look out for you. I had a little fender bender and it made a difference that they worked so fast to get it resolved. I first called the claims office. I didn't have to wait to have someone answer the phone and he went right into action. I guess what meant the most to me was their concern. Before any other questions I was first asked if I was o.k. That showed me they cared about my well being. There are some insurances out there that cost less, however when you see what they do not cover and read their reviews, it makes you think.

I joined State Farm in New York and was pleased with the service. After five years I moved to Maryland and transferred my policy and the Agent and staff were really friendly and offered more benefits for my car than other insurances as I reviewed other insurances at that time for the cost. Filing a claim with them was easy. I had a flat tire on the highway. I called State Farm and provided detailed information & they sent help quickly. My car was repaired and I had a rental car. I also had an injury and State Farm sent me a check for time lost from work as they went after the other car insurance. The Representative has top notch customer service, I receive periodic calls checking on me and insurance comfort, and monthly news letters. I have been with State Farm for at least 37 years with a wonderful relationship and great service.

The company agent at State Farm was very incompetent and inconsistent in how they handled the accident. The agent was belligerent and unconcerned with the severity of damage their policy holder had placed on my family. I was hit by one of their most influential drivers and never was compensated for my vehicle. They never sent an adjuster and never went to the accident scene. The lady was under the influence of all types of pills falling out of her vehicle. The police report stated it was her fault and they just raked it under the rug.

My agent is wonderful but I find the constant rate increases and excuses for such increases most frustrating. They also do not consider personal claims history.

I have had State Farm for over 30+ years and have always been very pleased with the quality of service I have received. They are fast and courteous when I file a claim.

I recently bought a new car & my agent is the best. She was on top of all the coverage I needed. Also she helped me get a refund on coverage that State Farm covers me for at a much lower price. I also like the multi-touch discount. Filing a claim is very easy over the phone.

We have been with State Farm our entire lives. Excellent service. The claims people were great and took care of all of our needs fast.

I have State Farm Auto Insurance for years, and have always been a satisfied customer. I discovered they paid a minimum for towing, but allowed my car to sit on a lot that I had to pay $100 day for. I spent time trying to reach someone just to check on the claim. I think it depends on the agency. Some take time out to talk to the customer on a regular basis, others only call when you try to contact them. For instance if you want to non-renew, a suggestion would be to send a letter two months before non-renewal, so the customer can find someone else.

When I first signed up for State Farm, it was after being in a higher cost company's 'risk' pool since my record wasn't quite up to snuff. They graciously welcomed me, and my ten-year old car for the best rate possible. After being with them a while, I added $10,000 homeowner's insurance for fire and theft, at the minimal cost of $6-per month! Two years later, when I realized that wasn't enough, I called and upped my liability to $20,000. After looking at my record, they said "NO ADDITIONAL CHARGE." For my money they cannot be beat. My agent Nicole and her staff have never let me down, and bend over backwards whenever I ask for anything needed. I was covered for $1000 medical expenses after being rear-ended. Was surprised and they paid St. Mary's Hospital that much towards my bill.

State Farm practices personal customer service. They have office people who are knowledgeable and help you! My calls to agent are answered by a live person and not to vm. I can ask for repair shop names and people to speak with. I had road service in out of way location on Sat AM. Fast response, repair, then reimbursed expense Monday.

An insurance company should be judged on how they handle claims rather than the annual premium. Most individuals choose an insurance company on the cost of the annual premiums, or based upon statements made in a TV or radio commercial. That is the worse way to choose! We chose on the basis of how they handled claims for our friends or relatives and we are happy we decided on that basis. The claim process was hassle free. We had to bring the car to an authorized repair shop, but they did excellent work. Most important, they pay claims.

I was with State Farm many years for home and auto. They canceled my policy after filing a claim and I encountered rude people at all levels. I then had to pay 13.65 when I picked my car up because they replaced a tire and this was the estimate that I had to pay for the wear and tear on previous tire. They told me they only had to put the car back as it was prior to accident. After so many years of not filing a claim and when I need them, unprofessional, uncaring and hardly seems fair to the consumer.

We have been with SF for years and our SF agent and his staff has always provided excellent service with patience. Many times we only needed to call the office and all was taken care of. Simply called and informed that another car backed into us. Since the other party also belongs to State Farm nothing else was required of me.

They have a lot of product choices. A little pricey but worth it as they pay claims well. They are fast to find out the claim, send out adjusters, and pay. Efficient and courteous company.

There are multiple vehicles on my policy, and so far they have been extremely good. However I have not been with them for very long so these are just my experience with them so far.

VERY Serious lack of customer loyalty. Age discrimination??? Our age is 70 & 72! THE AGENT FINALLY ADMITTED IT WAS THE MAIN REASON WE WERE DROPPED!!! We were also informed our rates would have continued to rise because of this! I am FURIOUS!!!

State Farm is a large company that likes to take advantage of its customers by refusing to pay claims without legal process. I have been a good customer. Payments always paid on time. I have never been the cause of an accident, Still my premiums are too high and although I pay for uninsured or under-insured motorist coverage. State Farms refuses to pay both portions of the claim. However, they do not refuse their high insurance premium. I feel and think insurance companies are allowed to discriminate against customers based solely upon their zip code. This is simply another way of profiling.

My daughter hit a $13,000 worth of damage sized deer! We filed with State Farm but it was a LONG process. They could not determine whether to total the car or not. The car was only 6 months old and it was Honda. We went to the repair shop recommended by them and the car sat outside the facility (not locked up) for almost 3 months (my daughter had a rental car the entire time. I had to argue for a portion of that because we had exhausted our policy amount on rentals, but this was not our fault). I contacted State Farm and they passed the Buck back to the repair company and finally I told them to get it done! I pay my payments monthly and as their customer it needed to get completed.

Very costly insurance... Bias exists towards age of subscriber. My insurance goes up scads even though no accidents or tickets in many years plus safe driver's course every 3 years.

I would rate State Farm highest. Our car was broken into and some electronics items were stolen. State Farm made the filing a claim process very simple and straight forward and we received our check soon after. This took place over 10 years ago, so with the way companies are looking to their share holders instead of serving their customers, I am not sure this ease of filing a claim or getting reimbursement would be the same, nowadays. Sad, but true. Also for knowing that this company is a member of ALEC and supports the far conservative right's extreme agenda, just so their company can do what it wants. I am not singling State Farm out, but this is the integral reason we opted to cancel a life insurance policy with them.

I deal with my agent about quarterly to make sure that all of my coverages are adequate, but, not excessive. I trust her judgment. I have complete control of all my insurance needs, but, she is always there for guidance. Very professional agent and always on top of everything I ask.

State Farm is a very reliable & trustworthy company. I have known the local agent for over 40 years and have always liked him personally. He is a very thoughtful person, and represents his company very well.

State Farm is a great insurance company. They have been around for years and honor their policies. Even when you switch agents they do the same thing and give the same information. They are great to work with and professional. They are extremely easy to file a claim with. You can do it online, over the phone or in the office. The staff is friendly and knowledgeable. I don't like who they referred me to for flood insurance. They have always paid on the chains I submit as promised.

A polite and courteous very professional service is offered. They were 'there' for us when needed and were neither pro nor con with the accident and the towing. State Farm have not argued over two claims. Always available 24/7. Fender bender, two vehicles, black ice. No one at fault. A slow speed collision. Airbags did not deploy. Police informed. No arguments were made against the claim by the insurer, compensation was made. And second claim was towing after a systems failure and a 'no start,' situation. Tower arrived very promptly, tower compensated by State Farm on site. (Via phone.)

Filing a claim was very easy. I called the number given to me by my agent and spoke with the same claims agent throughout the claim process from start to finish. I’ve had State Farm since 1995. I have 4 vehicles and I’ve had numerous claims on my personal vehicle most of them only involved myself and stationary objects. They have always done what my policy provided and I couldn’t be happier. I also have homeowners with no claims filed.

Filing a claim with State Farm is not guaranteed to be useful. Even if you read your policy, sometimes the company changes it. I am sure they mail notices, but unless they send you a new complete policy most folks are not aware enough to compare and contrast. That's where the agent is useful. S/he may not control the changes, but they can maintain customer goodwill by communicating with their clients.

As a State Farm customer for decades, I find that they're speedy, responsive and wonderful to have in my corner. The few times I have needed them to come through, they have done so with flying colors. My agent's office is very friendly and responsive, and they really do treat their clients like family. They take care of their own, quickly and without a fuss. When my home was burglarized, I got a real jerk of an adjuster. I complained to my agent, and within an hour, had a new adjuster assigned.

Such a great experience! Tiffany ** with the Scott Weer agency at State Farm helped me to secure all of my insurance needs. She definitely went above and beyond my expectations. I was very impressed by her attention to detail and the level of personal service she provided, since I’m known to ask a ton of questions. ;) She was extremely patient and knowledgeable and I would highly recommend her to anyone!

My reviews are only for a current accident and one previous accident. I have been with State Farm for about 30yrs. I have been relatively happy until one really bad year when everyone in my family was involved in a car accident. That said, that's why we have insurance and have been paying for 30 years for Home, Auto (6 vehicles presently) all with State Farm. My previous accident will explain why I am having such a big issue with SF currently.

They are do take care of your claims in a reasonable amount of turnaround time on claims, but they are getting to be too expensive. I pay 250 a month full coverage. I even have my homeowners with them and have been a long time customer. We'll be checking out other insurance prices.

We have had our insurance for over 48 years. They have always taken care of any claims promptly. When we were in a car accident they took care of all paperwork, contacted the other involved parties, etc. The insurance is good insurance for the most part and I like it; but the woman who was at the front desk, quit, & now customer service has gone so far downhill. The man who is supposed to be the boss, is very seldom there. He depends on other agents to take care of everything. I probably would change offices, except this office is in the town where I live, so it is really convenient.

They check all things out, help you with the claim and in a day get you set up to get your vehicle fixed. Never had any problems in about 40 yrs that I have had State Farm Insurance. Just because you have a claim, they do not go up on rates. They do not stall you on anything, immediately get to work on your problem and keeps you informed on all aspects of claim. Everyone is so friendly, knowledgeable and helpful in everything. Would not change agents for anything. Great service and employees, and rates are good.

I have been with them since I was 16. I'm now 63 and I still like them and their service. I have claims and they have always been fair, handled the detail, and quick with the settlement.

I've been insured with both automotive (full coverage) & also renters insurance, which has also been okay & ͏m͏y independent agent, Trevor ** in Norman, Oklahoma, has the best office staff & has been a Huge, Great Help to me, since I am disabled & I sometimes occasionally make adjustments to my coverage on rare occasions when I have insurmountable Financial crises every once in a great while. They're unequivocally the Top, Best Insurance Agent I have ever had. And compared to Progressive, Geico & Any off brand companies, they have always came up with the best deals & packages & price for what ͏m͏y needs & situation has ever been.

State Farm's price is competitive but they screw you over when you really need them. They didn’t pay up or help w/ travel expenses as they say they would till I got someone else involved to help me! A pain in the butt. Don’t bother getting roadside protection especially if you travel far distances. State Farm doesn’t really care about their customers' needs. They care about how much money they have to put out on a claim! I’d go w/ some other company.

We have one year's experience with State Farm which has been good. They seem to be willing to handle any situations locally, although we did not have any situations that needed to be handled.

I have both car and home insurance with State Farm and everything I have ever filed with them went efficiently. I was in a fender bender. Contacted the insurance company. They came and looked at the car and the claim went very smoothly. I've also had some home claims with them when my basement flooded and that was also a very smooth transaction.

I've had a car insurance with State Farm and now I've transferred a title from my name to my mother's since I no longer need this car. I explained everything to an agent, she seemed to understand everything I've explained correctly, gave me an estimate of $197 for my mother's insurance now since she also has a house insured with them. Now, when it comes to getting a proof of insurance they keep sending it to me with my name on it rather than mom's although Karen from Allen Park, MI branch charged me for a NEW policy.

No customer service from State Farm. When I was rear-ended and needed assistance in getting the police report, making a claim with the other driver's insurance company and even just reporting the accident as required by my policy, I was told to handle it all myself.

They are polite and by the book. They are straight shooters and don't give you a lot of red tape to deal with. And if they do they have their agents there to help you.

I love State Farm. My parents have always used them and I have used them now for 32 years. I have lived in multiple states and have always stayed with State Farm when moving my insurance to the new state. I have never even thought of getting a quote from anyone else as I love the service I have always received. We had no problems at all filing the claim, getting the work completed or with the final results.

State Farm represented the opposing driver rather than my friend (State Farm's Own Client) even though she was involved in Only a Driver Exchange with No Citation Issued. I have represented my friend (the Insured) for at least a year & they have not yet provided a 'Letter of Liability' (a detailed explanation of how they determined my friend to be at fault) which we requested. I have 12 1/2 years of experience investigating traffic crashes and I provided State Farm with Ample Proof that my friend was NOT at Fault. We get Excuses and Stonewalling for why they haven't provided their reason for repairing the opposing driver's vehicle and furnishing him a rental vehicle.

I just insured my four apartments with State Farm insurance, got a quote of $166 which was a little better than I was paying so I went ahead and paid. A few weeks later I received 4 invoices for an extra $25 each. I called the office and explained what happened. The lady, very nice, said she would call State Farm Corporate and find out what happened. She called me back, explained that some part of the policy had been increased, and that they didn't know, and that I would have to pay. I wouldn't have thought nothing of this, but the exact same thing happened to my Father when he got a new car insurance policy with them several months ago. It also happened to be about $25, and he got the same explanation, that they didn't know about the new change in the policy.

After being a faithful customer for more than 20 years. My family went through a crisis - as a family member struggled with alcoholism. It was one of the greatest trials of my life. That said, "Like a good neighbor..." State Farm dropped me like a hot potato. We had no claim, they just learned of the situation. "Like a good neighbor, State Farm is there... unless you have a crisis... and then they don't care!"

The customer service with the branch that I’m associated with was amazing. People are sincere with their help. I’m always given answers to any question and if that person doesn’t know they will find out and let me know immediately. Pricing seems to be very close to other companies enough so that when taken account of the personal interaction will turn over anything else. Unfortunately, I’ve had several claims. But have not had any problems with the process.

Checked out three other insurance companies for identical coverage. I was paying $898.00 every six months to State Farm, for top coverage. The three other quotes I received were $528.00, 445.00, and 392.00 (Ameriprise Home & Auto). State Farm has poor service and it's always a problem. Also, State Farm does not pay for the value of the car.

Dishonest service and lousy customer service. I filed a claim on one issue and they made it two claims causing me double deductible. They also changed my deductible to a higher amount without me knowing.

State Farm has a good claim process but I am not a fan of auto insurance companies. They are fine until you use them. Even when the accident was 100% the other party's fault they still didn't renew my auto policy after being with them for almost 20 years. I also had the worst agent Curtis who bring their rating way DOWN in my book and never returned my calls or helped me! He's an arrogant **!!! State Farm can Kick Rocks and Kiss my **!

State Farm is a good insurance and they did a good job when I filed a claim. But their price is very high. I have been with them for a long time and it seems that loyalty means very little to this company. I have tried to lower prices but that would mean lowering coverages and I'm not willing to do that.

My claim for auto was great. I received a check on the spot. But they are removing some items from my auto coverage. Compare insurance coverages before you buy.