State Farm Car Insurance Reviews

I had a financial snafu and had to delay my payment. My agents office staff were so understanding. They processed the payment when I rectified the situation. Exceptional service from State Farm Auto Insurance.

Insurance is something that needs to be totally revamped. It is for collecting money. Helping customers is not done by State Farm these days. Their agent was no help at all. Had to call home office. We had a not much better experience at higher price from Auto owners, so I am now shopping price only. Personal service is what I am looking for from a "good neighbor".

I have almost always had State Farm, because they do discount us and we have a renewable policy so we stay with them but if the price gets too high I will seek other insurance. They advertise to us but don't always communicate with us. Filing a claim was not too difficult. We were sued by the other driver but State Farm handled it. They did not keep us informed so we never knew where we stood until a few months after they settled.

Bad company to deal with. No tickets and they cancel my policy. I should get a refund. I don't think what they do is right and they need to be investigated for fraud.

Company is exactly what I have want in an insurance company. Company on whole is wonderful but would have insurance agent be able to follow up with claims department so they know what it is like for consumers to deal with different departments and can use just one person to follow up. They sent copies of accident but decision made from contact to rental car company.

When my children were hit by a State Farm policy holder who refused to give me their information and I finally found out they had State Farm, I submitted all documentation, images, and had statements that made sense. They denied my claim stating originally that my child in the right of way was partially at fault that their client ran a stop sign and hit them. When I questioned them they then said that my kids were on a different street than they were (than pictures even show proof of) and that my kids were at fault for hitting their client's car while traveling towards her on the same road). Mind you the accident occurred with my kids getting hit by her passenger side back door on the front of the moped. Then when I challenged that making sense, State Farm changed their denial to yet another scenario that made as little sense. Shame on State Farm for being so corrupt and protecting liars. So glad I dumped you 15 years ago!!

I have been with them for over 50 years. Since my first car when I was 17 years old. I am 70 now. My agent at State Farm, Tom in Pacific Grove, is really THE best. He's polite and professional including his staff. I love them. The wonderful agent before him was Verne. But I got upset with State Farm Auto Insurance. I left them for 6 months & went with another ins agency. I went to the other office several but I never met the agent (never in office). I finally got him on the phone and he was so abrupt & rude I went back to State Farm & will never leave them again.

Trying to resolve a collision and medical for my daughter who was 16 at the time. It has taken 2 years and 2 days to resolve. If you have a wreck with anyone who has State Farm I would suggest getting an attorney immediately.

State Farm Auto Insurance has never failed me. Filing a claim was easy. 1 phone call was all it took. Service is great too but the rates keep going up and the excuses are lame like tour vehicles rating have changes which meant absolutely nothing to me!

Any process with them is so easy. Anything from arranging payment schedule, to just talking and getting advice, and even filing a claim. And they were very fair with claim amount. They handled everything, including towing. And they treat me like I was their only customer.

Still in process, but the claim reviewers are questionable. My wife was driving in a 45 MPH construction zone, and was sideswiped by a speeding car. State Farm is claiming it was my wife's fault. The Representative said that most people have dash cams and that would have proven the other driver was speeding. I requested a transcript of their interview and the timeline of the transcript showed 10:07 minutes. My phone log shows it was an 18 minute call. The transcript has critical elements redacted with the term "[inaudible]". Very unpleasant experience after almost 30 years with a company. I asked about an appeal, and they suggested getting an attorney.

I have been with my present insurance for over 30yrs and the experience was very easy. I have only had 1 claim and I have always found that State Farm has stood by me. They have given good service and have always been willing at handling any concerns. Response time satisfactory. The rates have been very competitive and fit my budget. I also have always had the option to pay monthly which is important living on a fixed income. I have been a happy customer.

After being hit from behind our vehicle experienced transmission damage. Our engine light came on just after the accident and it would not shift correctly. We took the vehicle to a transmission shop which said that the impact dislodged the pump and it was in limp mode. State Farm send estimators to take pictures and after a month they decided they would not pay for the damages. Then the representative was rude to top it off.

The following is unbelievable but this is what's going on. I was in an accident back on 9/21/2017 in my 1968 Chevelle and State Farm sent me a list of their approved body shops to have it fixed at. I called 20-30 Of them and nobody would even touch it. My only choice was to find my own shop to have it repaired at which I did but the shop Mahoods Collision and Hot Rods didn't a butcher job putting it back together with horrible aftermarket parts and parts from a 70-72 which is a completely different body style as well as much more.

I was with a different company and went on disability, so not working equals less miles. My previous company did not offer a reduced rate for less miles. State Farm was very helpful and offered a wide range of plans. Great service!

I have been with State Farm for over 5 years. My annual premium is just over 3400.00 for my wife and I. That is approximately 17,000 dollars over the course of 5 years to have insurance in case of an accident. Both of us are good, safe drivers with no speeding tickets or accidents in our driving history. This year however my truck's emergency brake failed and rolled, slowly, into another vehicle while parked. It was a company vehicle and they required police report so I had to file with insurance. There was no damage or claim on my vehicle and very minor damage to the other vehicle.

My accident happened a month and a half ago - Terry **, claim adjuster is horrible. He doesn't return calls or emails and has no sense of urgency in handling my claim. I thought better of this company.

The local agent saved me $80 per month and was very professional. Nationwide was very expensive & State Farm was not only cheaper but a better product. By combining renters ins. and auto insurance my auto deductible went to $0.

State Farm Auto Insurance always call when I need to pay my bill, however there has been an increase in my insurance every year. When I looked at other options they called me and said they could probably reduce my costs. When I have a good driving record I don't understand why I should keep getting increases just because I am 78 years old.

My neighbor had his son's car egged one night and it caused damage. The next day my neighbor's wife came over with the local police and told me happened and asked if they could see if they could see anything on my security camera system to see if it showed anything that could lead to the perpetrators. I eagerly complied. Fast forward a couple of months and I get a letter from State Farm stating that I'm responsible for the damage to my neighbors' car to the tune of $2K. I immediately called State Farm and talked to an individual who took a closer look and found out there was a mistake and then apologized. Fast forward another month and lawyer is calling me that I owe $2K to State Farm and if I don't pay it, they will sue for it. I talked to my neighbor and he went ballistic. That was today. Bottom line, State Farm is incompetent.

Funny how the rate goes UP if you DONT get homeowners insurance added to your policy! What a joke! I dont even own a home. Plus if you tell them you dont want it, they tell you without it my car insurance is more expensive!!! Why?! They are a joke!!

Been trying for 6 months to get State Farm to pay a claim where their insured rear-ended my vehicle. They simply give one the runaround by scheduling phone calls and then not calling, switching claims agents over and over again, and never actually paying the claim! Never buy their insurance folks!

We have had State Farm for over 10 years. Recently we had an accident. We could not choose the repair shop. The repair shop they sent us to was Unibody Autotech in Honolulu. They kept our vehicle for 2 weeks only to tell us that they couldn't figure out why our vehicle was squeaking when turning or going over bumps. They were not sure if that was caused by the collision or not. They performed a $200 OEM scan. Aligned front and rear and did some operation with description Varsity Motors charging $201 for that. Total they wanted close to $600. State Farm then said we had to take our truck to the dealer to determine whether or not the noise was made because of the collision or not. If Nissan determined it was not then we would have to pay the fee. If Nissan said it was then State Farm would pick up the fee as we already paid our deductible. Another $300 spent at Nissan and I am back to nowhere.

I have been loyal to this company for over 30 years which is a testament to their high level of service. I have never encountered any difficult issues or had valid claims denied. And filing a claim is always straightforward and they can take care of all steps in the claim online. I am not willing to change from using a dependable insurance carrier to taking the risk to switch to a new one even if it would mean saving a few hundred dollars per year.

The agent from State Farm was very personable, easy to get in touch with and very concerned about my welfare at the time. Mr. ** from the Colonial Heights VA office was so helpful in helping me navigate through my policy, that his attention to detail made my experience more tolerable than most. Mr. ** from State Farm gave me a somewhat personal touch by taking time to make sure that I understood some of my rights as a policyholder. His office also made sure that I had all of the necessary things done to make my claim go a little faster than most claims I guess. Mr. ** stayed in contact with me throughout the whole experience, to make sure that everything was go as planned or even better than expected. Filing a claim with State Farm was easy and fast, they helped with my needs at the time, when I was incapacitated.

Claim submitted over 6 months ago. Have reached out to the claims representative on several occasions. She doesn't answer her phone. She doesn't return calls. Can't get any information regarding this claim. How can an insurance company just ignore your claim? State Farm has no customer service and obviously does not care about its reputation.

A van hit me and I was hit from behind. Took my car to Jon Hall. When this accident happened I was at a red light. Two men were standing at corner. They had just left the church on corner getting help not knowing if they would walk across the walkway because light was red. Turned green, other car ahead of me drove on as I got hit from behind. I pushed hard in my brake, applied emergency brake as I didn't want to hit people standing on corner.

My fiancé and I has had State Farm insurance for only 2 months! My fiancé 's car had shut down on him while driving on the highway this afternoon at 3pm. He called roadside assistance and State Farm told him it will be an hour wait which is understandable. It is now almost 7pm and still no one has showed up. He kept calling to figure out what is taking RoadSide assistance so long and they keep telling him the guy with the tow truck is on his way! This is a horrible insurance agency and I do not recommend this agency not even to my worst enemy! Such an expensive nightmare!

One reason I left State Farm... They have no clue as to what they're doing. I still need proof of prior insurance which I've been trying to do for several weeks. They have failed to email and fax this information to my new insurance company and when I went in to pick it up it was the wrong dates which has created more issues because now I need proof of cancellation since they printed off that I was covered until March 2018 when I canceled the policy back in October 2017! The office never answers my phone calls (as if my number is blocked somehow). I had cancelled with them back in October 2017 because they wanted an extra payment and I have been with them (for at least 2 and a half 3 years) ever since I got my car. I have now reached out to the customer care center who unfortunately cannot pull up my information so they are attempting to contact the office and get what I need. Ridiculous! Never seen nothing like it in my life.

I left Geico when they paid off a man that ran into me on purpose. Then they gave me points against me. I proved he did this on purpose and then left them. My State Farm agent talked with me honestly and understood what I wanted and didn't try to upsell me.

On October 20, 2017 I was hit and knocked off my motorcycle by a person insured by State Farm. The woman was in a Ford SUV. Instead of sending a adjuster State Farm told me to take my motorcycle dealer. But the dealer wanted to charge $120 to write up an estimate and keep my motorcycle for 2 weeks to repair it. They wanted me to bring my bike in November of 2017. Almost 3 weeks from the accident. I never heard of having to pay for an estimate before. The lady that hit me got fined for causing the accident. The accident did minor damage and would have cost around $75 to repair. State Farm would rather pay around $200 for something that would have cost them around $75.

I have been with State Farm for several years. I had an accident which involved a person (they considered uninsured motorists). The accident was NOT my fault and there were no tickets issued. State Farm decides they want to increase my rates over 100.00 per month! I am so done with State Farm. They are overpriced!

I hate my agents office (** 315 5th Ave NY, NY 10016). They are useless. The agency I'm with really sucks! But when you call the 800 # they are very helpful. Calling the 800 service is way better than speaking to the agent I'm assign to.

I am now 66 years of age. I have had a driver's license for 50 years and my only insurance company has been State Farm. I finally had to file an auto claim this year and I can't believe how rude, obnoxious, uncaring, and downright lousy this company really is - NOTHING - that's what State Farm did for me - N O T H I N G. Their concern for my claim, their customer non-service, their ridiculous wait times, uninformed phone messages add up to one lousy experience.

Agent I was given wasn't my choice at all, when the agent I had passed away it was State Farm that split the office and I was given to a ** that isn't worth the time of day to deal with. I told the agent I didn't want her and wanted to be switched to the office I had before and I was told I couldn't change agents. Well it took me time to find out. YES you can switch agents, but in the meantime after having State Farm for over 20 years I changed my auto insurance to another competitor who gave me a better policy with lower rates.

I was insured by State Farm Insurance briefly before I had an accident, (a fall not auto accident) that left me unable to drive. I canceled my policy, and turned in my car. A few months later my boyfriend got his insurance renewal and it had gone up tremendously because we had lived together. We have never had insurance together and never had a car together. I have never driven his vehicles at all for any reason. State Farm Insurance is greedy and has been adamant that I am driving. I wish my life was the way it was before, but it is not. l certainly don't need State Farm Insurance charging my boyfriend for me when I can't drive.

On Jan 1, 2018 me and my family was in a hit & run. I reached out to State Farm informing them that another vehicle struck my vehicle on my (left) driver side sending my vehicle into a curb near the entrance of the Mall, there was also black ice outside which made my car continue to lose control. I spoke with Natasha in claims and while she was assisting me in my claim our call became disconnected. I then received a message from Natasha stating to take my car to Gerber Collision on Baltimore National Pike and Hertz rental car service will pick me up from there. Upon arriving to the collision place no one was there to assist me. So when me and my family was able to get home I contacted a lawyer on behalf of assisting me in my case. On January 10 I received a phone call from my agency Alonzo Howard office stating that the check for my vehicle could not be issued until I get the title to the vehicle.

I'm an senior citizen and a widow. It is important to me to deal with people I trust and my State Farm agent fills the bill. They always make sure I'm getting the best value for my money, and when I have any questions they are ready to explain. They don't make me feel that I'm wasting their time or that my questions are silly. I hit a deer and had front end damage, and they were very nice, helpful and no hassle. My premium did not go up.

State Farm is quick, simple, and hassle free. If you are in the market for car insurance, I recommend State Farm hands down because our local State Farm agents really go the extra mile to make sure a client is happy.

I don't understand how we pay insurance companies and with all that money, they deny people justice by taking the easy way out. I am disgusted with this industry. State Farm is like the rest of these greedy sharks. The people who work there have little to no morals or empathy towards life. I was a victim of a car accident for the very first in November 2017. The person that hit me was drunk. My kids were crying and were in shock from the impact of the hit. State farm refuses to fix the starter because they claim that it wasn't impacted by the accident.

I don't know how State Farm is with their customers, but if you are hit by one of their customers good luck getting anyone to speak to you. I started the process of filing a claim online but received an error message that the policy number I entered could not be found. It is possible, however unlikely, that the number printed on the police accident report is wrong. When I called the toll free customer service number, twice, I followed a series of automated prompts. At the second menu I reached I pressed 2 to start a new claim. The extension dialed rang several times then I got, "Your call cannot be completed as dialed. Check the number and call again." Their toll free number advertises 24/7 service but I can't even get anyone to answer.

I have been with my carrier for over 50 years and never been able to find another company different enough in any area to make changing worthwhile. They all seem to be the same. The staff changes so much that you never know who you are dealing with, though. I do not feel that the franchise holder is really interested in the clients, only in how much money he will make. Their rates are too high, too many exclusions in the policies and service can occasionally be slow. The company in general is in the category where they feel too big to fail, and if they did not influence politics and much of regulation could easily lower their rate structure. The legal structure is sharply slanted toward the insurance company and not the policyholder.

On Tues, Jan 16, 2018 at 11PM, I needed a jumpstarting on my car. And, on a short notice, while it is freezing (17 degree Fahrenheit ), a State Farm agent told me I had no road assistance on my policy. I reminded him, that I have just used road assistance in less than 2 month. He insisted I have no road assistance. That night, I called and paid out of pocket for a towing company. The next day, I call to get good explanation on the matter. This time, State Farm tells me, I have been dropped from road assistance plan because of frequencies. To my recollection, I called State Farm only 2 times in 2017. I am totally angry at State Farm, and I am moving to a new company.

I started with my insurance company when I was 16 and I am 71 now. I tried to find another company that could give me the price and peace of mind and just have not been able to. My daughter totaled her car three times and never her fault and State Farm took care of all the medical expenses and everything without any question or delay. They gave us the names of several approved body shops. Went there and got it fixed in one trip. Our insurance agent is great and does periodic reviews to make sure our coverage is adequate and suggest ways to lower premium. Our experience is just the best that I could expect from an insurance company.

I was hit by one of their customers yesterday. It was a pretty bad hit, and my car was a total loss. It's was their fault and there is no dispute in that. Today I went to get my rental that I could only get from Hertz, and was told they have a no dog policy and a 300 dollar fine if they find dog hair. 90% of the time I get in a car I have a dog with me, so this rental situation doesn't work for my needs. I called State crap and explained I need to be able to have a dog, and the first thing said to me when I mentioned a different rental company was "out of pocket", then I asked if they were going to pay the fine and I was put on a long hold where I got to get madder and madder that the words "out of pocket" were even uttered and I was already clear that even when it is completely liable, this company will make you fight them and they don't give a damn about you.

I have a great agent that takes good care of my needs. All I have to do is make a phone call and get whatever I need. An example would be to add a new car or change my coverage and don't have to worry about it.

I am tired of State Farm's rate increases. Keep drafting more and more from my account. I am with Mike Brewer's office in Arlington Texas and their customer service is horrible and non-existent. David ** is the worst agent ever. Looking for another insurance provider currently.

I was in an accident 30 days ago. The fr10 clearly states that the other driver is at fault and I in no way contributed to the accident yet State Farm still after 30 days said they're still deciding liability. My 6yr old son still has nightmares about it and I've went to the chiropractor 3 times and State Farm has failed to even ask if everyone was okay.

Been with company over 20yrs. Other claims went well (storm damaged, HVAC damage). Local agents like friends. Vehicle accident 2015 had full coverage including uninsured motorist. Great service car rental vehicle replacement BUT medical bills. Don't count on them to be reasonable (GET AN ATTORNEY). BTW was rear-ended by another STATE FARM customer out of state. I would have dumped them but my local agent did all she could to help...local is valuable.

Did you know there is no customer service number to call... Had a horrible issue with a crappy insurance agent Jeff **, his general manager Gretchen **, is absolutely no help either. This company completely tarnished my mother's auto insurance history. I will never see this company for anything else but a crap company. Please contact me for any info you would like. State Farm... I hate you.

I was driving home on Mother's Day, May 10, 2015, returning from a day at Six Flags with my kids when I was suddenly rear-ended at a red light (in a 55-mph zone) by a negligent State Farm-insured driver. It's been over 2.5 years and they have yet to pay my medical bills or even attempt to settle my claim.

THEY do not try to help FIND POLICY FOR MY NEEDS. Filed storm damage claim and rates have gone up every year since on auto and home. Didn't cover what had promised, took replacement cost but when filed claim, said had discontinued. Had to take claim then file another with proof for additional expense.

When my car got hit by a careless driver on 01-10-2018, State Farm wouldn't help me find an arbitrator to investigate the liability of the case. The other driver lied about his side of the story and I told the truth, but they didn't want to dig deeper because my dad, an uninsured driver, borrowed my car without my permission. They decided that since he was uninsured, they didn't have to care about chasing down the other driver for payment. My car suffered multiple dents under its right doors and long scratches from end to end. I was their second-year customer who had paid $2500 in premiums up to that point. But no more! Stay away from this greedy, inflated insurance company!!!

In July 2017 I had a car wreck and my jeep was totaled. At that point I was only paying State Farm $62 a month. And after I bought a new car my insurance went from $62 to $97. OK I understand that. It stayed $97 for 3 months. Then I was told because I had the wreck I was going to have to pay a monthly fee of $82 for the next 3 years on top of my monthly payment. So my new monthly payment will now be $184. Now one month later they take $207 from my bank instead of the $187. Now I have to figure out why the price has gone up again.

I was hit from behind the place where I took my car. I had concerns about my brakes. Told adjuster with my insurance. He told me leave a note but another person looked at it. I slammed on my brakes and emergency brake so as not to hit car in front of me or people that were going to cross at crosswalk. My car was making a noise it hadn't made. Brakes felt funny. Well they said accident wouldn't have caused it. After my car stopped a big work van because he had no brakes. After I got car back it shook because they had to replace dashboard door. Windows rattle on emergency brake and broke off, hit radiator and 2 weeks after getting it back my brake line broke. I had no brakes at all.

I've had State Farm for roughly 10 years now. Not one claim... Auto or Home. Received my renewal. The increase was excessive. I guess they have to recoup those refunds to Californians for their excessive charges.

Called to inform State Farm of the incident, had the car taken care of within 2 days. It was great customer service. They keep me updated on any changes and always available to respond to my questions. They always take the time to respond to my questions and make recommendations to fit my needs. I have several policies with them and never had any problems or concerns.

State Farm has been my carrier for over 50 years and was my father's as well as my brothers' and sister's. We, he nor I have EVER had a problem with any claims or coverages and State Farm has ALWAYS come thru when we needed help (my brother was involved in a forest fire) and covered everything. They ensured that our lives were put back to rights and our lives put back on track. I don't file claims very often, but when I have had to it was a professional experience where the whole process was pleasant (not the reasons for claims) and taken care of quickly. The reps were sympathetic and understanding and I was not subjected to any ill feelings from State Farm. I have been lucky to always get excellent agents and professional customer service reps. Great care is taken to help me select the insurance level I need to make sure all is covered and at a rate that I can afford. State Farm is, by far the best insurance carrier of all!!!

Staff is professional and efficient and always friendly. They give me personal attention when I call or stop in the office. They are always courteous and patient with me.

The highest cost I have seen in 40 years - I received a letter in the mail from a local State Farm agent, named Darry **. And had his signature on it and requesting that I check out State Farm for quote. I decided to check out a quote online first because I am working during his office hours. I then email him about 1 question and he responds saying "call the call center". I finish my quote, then email him the next day about my concerns and regarding the quote, which was out of this world, stating that I was actually saving $800 or more per month, not six months, and quoting me a liability insurance rate for an old 2003 car that costs incredibly more than SR-22 DUI insurance. I sent him the email with that information, and he chose not to get back to me after that. In my opinion why would you send a letter to someone with your signature acting like you would like to represent an agency and make a sale, and then refuse to answer an email?

I was hit and run by a State Farm client. The police located him and after first denying it, admitted to it reluctantly after corresponding damage and paint transfer was found on his vehicle. State Farm treated me as though I was the cause. The consistent rudeness, lack of interest and widely shared "not my problem" outlook of every single State Farm employee that I encountered was exhausting. In the end, I ended up with bills for a rental car I would have never needed had their client not hit me. Accidents happen, I can appreciate that but to disrespect the victim isn't just illogical it's poor business decision. I'm only thankful it wasn't more serious. I would expect them to be far worse. Shame on State Farm Insurance.

I changed my life insurance to a return of Premium. After doing so my price keep going up on my monthly premium. Every time I asked no one had a answer. This last time I just canceled it. They didn't even try to explain to me why it was going up. Come to find out they hadn't charged me for two months previous. If they have just told me that I would have stayed with them but no they did not. They lied. They acting like they didn't know what they were doing. I was very dissatisfied and I lost a lot of money behind that. If I had known in the beginning I would not have spent the money that I spent with them. If they had only been honest with me.

So this company are so good at communicating when it comes to sending monthly bills and calling when due dates are up. However when my car got stolen and was considered totaled, they had to issue me a check. All of a sudden it’s like everyone is stupid. I had to wait two ** months to receive my check after the offer was made and signed. ** customer service, it’s very obvious they don’t like paying their customers out. Cheap **!! OH and they knew that I was with a rent a car that they don’t cover for nearly a month, they ** send the check standard mail which takes 6-12 ** days! **. Thanks, I hope State Farm ** loses out.

I have been trying to settle a claim with State Farm Insurance for nearly three years! I was in a no fault accident and they have made my life a nightmare trying to settle. Over and over they lost my paperwork, did not return my phone calls, continued to make me resubmit materials... I am not greedy, not trying to sue for anything... just get medical bills paid and a fair basic settlement. I have been stunned by what a nightmare they have made this process. I finally got a settlement amount and said, “Fine. Just send the dumb check so I can be done with you.” They said the check would be in the mail no later than 12/20/17. It is now 1/2/18. Still no check! I have never been through this process before and have been stunned by how horrible this process has been and the unbelievable stress it has caused. I am a nice, fair person and I hope I NEVER have to deal with State Farm Insurance again!!!

Took several calls of being disconnected before getting a live person for a tow. They took all info and said they'd text with the specifics. Waited, waited, nothing. It is -16F today - which means they are busy, that is understandable. They finally called back and said they could not find anyone in our area (no return calls) and that I would have to just call the local police station and see if they could find me someone to tow me - at MY expense. That's it. No, "We'll keep trying to get ahold of someone" etc, just plain out, "We cannot help you!" (They did tell me I was welcome to call back in a few hours to start process all over again.)

I contacted State Farm to tow my vehicle because of a breakdown. They got the towing company and they referred me to an auto repair shop. They set up the tow to take my vehicle to the auto repair shop they recommended. The towing company that State Farm used towed my vehicle to an auto auction instead of an auto repair shop. The auto auction now cannot locate my vehicle. It is a holiday weekend so my vehicle will be missing for four days Instead of being in the repair shop getting fixed. State Farm would not give me a rental car so they left me stranded because of their negligence and lack of customer service.

Because of them I was driving without knowing I had no insurance. Now, I’m still doing payments for a wrecked car as I want to maintain my credit score. I have enough proof of the above and I did file an official complaint. Of course when we called they blamed an employee saying they will conduct an internal investigation, how is that going to help me?

I was hit by a texting teen that ran a red light! Police report faulted her twice. SF was my insurance, one would had thought by the way I was treated by their claim team...that I caused the accident and robbed a bank at the same time... OMG SF you are so fired!!! I changed companies, but I just want to warn you all SF is a scam, sucking, pig of a company...bottom feeders, save your money, mentality & time... GO ELSEWHERE!!! To SF a huge **!!! from me!

I've had State Farm 7 years and I have never been in a car accident. April I was hit on the interstate and the lady who hit me only had twenty five thousand and my medical bills are sixty one thousand. State Farm is fighting my claim but has faithfully taken their payment every month for seven years. I can't believe this company is still in business.

The proof of an Insurance Company’s medal is how they handle claims. State Farm used to be highly regarded but has deteriorated to plain awful in customer care. My wife and I were rear-ended by a drunk driver and seriously injured. It’s been 7 weeks and I have spent most of those 7 weeks making call after call to try and get some resolution for my totaled car, head injuries and dealing with the other (uninsured) driver. Even with my uninsured motorists insurance plus my underinsured motorists coverage I have received exactly zero dollars for any part of my claim.

My lawyer gave me a stack of papers that supposed to explain why State Farm hired a lawyer to find reasons why I do not deserve compensation for an event that occurred while trying to go home from work. After being forced to read the first couple of pages, I displayed apparent disbelief, angry, and embarrassment of what was documented in a fashion that decimates my character of my mental state and moral qualities. Everyone who knows me knows I been through a lot and has always wondered why I have not broken down, give up and or killed myself. The things that I have been experiencing is unknown or either drawn out which makes it hard to find a solution.

I recently was rear ended by a 17 year male and filed a claim on 11/22/17. I have called multiple times and State Farm has not appeared to care about my vehicle and children that were in the car. State Farm has the worst consumer services. Filing a claim with them has been one of the worst experience of my life. Do not insured your vehicle or house with them.

After paying over $150,000 over 20 years on car insurance State Farm completely failed me. Is a very long story, that includes mistakenly cancel one of my cars without any reason or permission, failing to notify me of the mistake and having my DL and registration almost canceled. Let's just said that the most incompetent and rude person Marjorie ** works at George Meroni State Farm in Homestead, Fl. My best advice is: Stay away from State Farm. Geico offers better coverage for less money.

I recently received a call from State Farm Claims Department explaining the reason for my car rental being terminated as of that day. Roosevelt, was very rude and extremely unprofessional. He accused me of calling several times asking for extensions, which was not me. I asked him for facts only later to find out it was not me. He never apologize!!! Then it was escalated to his manager Lola, whom was just as rude. I have been a long time client of State Farm... I'm extremely disappointed in their services these days.

I was in my first auto accident and chose a shop awarded gold standard, has the Porsche contract, but not a State Farm network body shop. It's going on 3 months and I have not received my car. It’s completed but the case is not closed. It appears the body shop and State Farm are in a feud. The body shop has several locations in LA and is not a small operation. I received this email below today, after a claims representative dictated to me the language on the phone. Can you imagine an insurer to dictate this after working with the body shop for the last the eight weeks prior on this exact car? Additionally there are hundreds of SF cars at these facilities. I suggest the attorney general gets involved.

On the 17 of November my husband was driving south on Andrew Ave and lady was coof Little Street and hit the front end of van 2010 Grand Caravan so I call State Farm and they did not take liability till a week later. Put me in a truck and two days later they call and said they going to total it out but I had a loan on it. They told me they not going to fix it. I ask why. It cost 7500 to fix it but they rather pay more to the car people and left me with nothing to get my kids around or able to take my sick children to doctor. I don't have any money to put down to get another van. How do that that make me whole. I feel cheated and treated unfair and no one will help me.

We were sent a non-renewal letter in the mail. We were not being renewed because of my husband's driving record: a speeding ticket that was 3 years old, and a wreck that happened last year when a tree fell on our truck. We called our agent several times to file an appeal and never received a callback, so we started looking for other insurance. We found the same policy insurance, for a lesser price and so we wanted to switch all of our accounts.

My husband got a new car, called State Farm at dealership. Got insurance. Then days later he gets a call from a guy named. Garod in Wayne NJ and was advised that the person didn't run my husband details. So now policy had to be canceled and deposit would be refunded once New insurance is set up. My husband got new insurance OCT 31, was told money would be refunded a week later. It's Dec 2 and still no refund. Each week told it will be sent out this week and then the week pass still no check! Bad business! State Crooks insurance is what I call them!

When I called to discontinue my policy because I found the same coverage for half the price, the person I spoke to (Lynn) was incredibly rude and actually hung up on me at one point because we were having a hard time hearing each other.

Why is it so hard to find an agent that will return calls? We are very dissatisfied with our local agent and want to change agents. Was told State Farm discourages against this, so guess we will go elsewhere. We were then told by another agent State Farm would rather keep us than low us because of agent, and that we had to call our agent and have them switch accounts. So my husband called our local agent, and as usual he never has time to talk and never returns calls. Always a fight with them.

I purchased auto insurance for my vehicle online on October 30th at 4 am . State Farm online priced me for liability insurance for my car 180.00. I thought that was pricey. I had been driving a scooter prior and had one auto accident almost 2 years prior. I assumed that I probably would have high insurance. Well I shopped around when it was time that I could speak to a live agent. Now keep in mind I don't even have a drivers license. So for any policy to be accurate I have to have a licensed driver on my policy. I never put a driver on the policy with State Farm. I honestly don't know how they ever sold me a policy to begin with.

State Farm hires nice people which makes it sting a little to not give them an excellent rating all the way across. I appreciate their attempts to balance customer savings with agent profitability but it's difficult and often ends up leaving a customer overexposed financially to liability if there is an accident. It's better to ask another non financially motivated agent about coverages you actually need versus going with the standard/state minimum coverages. Unfortunately, like many businesses you must have in-depth understanding about questions you need to ask and no one tells you what you don't know... So you'll never know.

Agent was very interested in getting to know me and what I needed in a policy. Lots of questions and feedback, getting the policy just right for my personal requirements and budget. Very forthcoming with options and suggestions, pros and cons, financial considerations. I felt like I had just made some new friends.

2 months now and still claim is not resolved. My wife was not at fault. Your insured pulled out in front of her and instead of doing the work you are supposed to do. After a trip to the hospital you make her get her own dr bills and do your job for you. Then after a crappy offer 2 months later our claim handler goes on vacation then gets back and goes out sick but somehow nobody in the entire company can send a check except him??? We got everything notarized the day it came multiple times. Got dr bills as soon as they were required. Now do your job and send our check. Bet your insured is already paid and riding in a new car.

We have had this insurance company before over 20 years and as time goes by this company has delivered! Whether it was a car accident or home incident this company always made us whole! It's a family insurance company.

The agent I have at State Farm is spectacular. He works very hard to ensure I have all of the necessary coverage. Unfortunately, they randomly raise my rates, which he has no control over. And the fact that State Farm randomly raises rates without giving you a specific reason irritates me. They should be staying in contact with their customers and letting them know why they make the changes they do.

I was in a car accident in late November. I filed my claim and while everyone was very nice over the phone, I didn't feel they were motivated to get my claim processed. It took 2 months for them to pay for the claim. My rental had ran out and I was without a car for over a month because I needed the wrecked vehicle paid off before I could finance the new vehicle. It cost me quite a bit out of pocket and I was very displeased with my service. Then they also ended up denying medical bills that should have been covered.

Billing and service have been excellent for me with State Farm. Most of the prices I get from other companies are higher with less value. In 40 years of service have not had any issues for anything. Filed a claim for a towing change. Was paid the same day with a check for the whole amount. No questions.

Had one of their insured back into my vehicle and came to the house I was visiting and told us he backed into my car. I got all of his insurance information and called State Farm to start a claim. Here it is 5 weeks later and now he claims he didn't back into me. I have called numerous times and they claim they are waiting for proof. Where did I get his policy number and name and all? I'm getting really tired of the runaround and just want my car fixed.

State Farm Agent Warning. Unfortunately, I would like to save you some heartache with one particular State Farm agent (Justin ** located by Hebron Public Library). He is not honest and altered our coverage without our consent. He recently reduced our coverage by as much as 75% in some areas and 50% in others when all we asked was to adjust the assigned drivers to covered drivers. This simple action took him over 4 months to accomplish, his customer service is really sub-standard for State Farm. Without a quick comparison, we would not have known that we are underinsured.

I have been with this company all my adult life. I pay my policy payments on time and all these years, hardly ever make a claim, you would think they would jump to come to you. Filed a claim, went to the claims center where adjuster surveyed damage. I thought it was rude of them to ask me to come to a claims center. I always thought they would come to you when you needed them. I then heard from them 2 days later on the amount they had decided on and I got check.

State Farm get TOP ratings from me due to how simplified they make things. No long wait time on hold when you call. They tell you what you need to know and does not waste your time! They answer your questions when you call and someone is available 7 days a week. They have awesome consumer relations and policy rates! Very PROFESSIONAL and HONEST! State Farm is as awesome as its slogan LIKE A GOOD NEIGHBOR. I was rear ended well over a year ago and they made sure I was able to travel to an important family function that was out of state!

I switched from Nationwide to State Farm because I got the same coverage for about $30 less a month with State Farm. A lot less expensive than most insurance. The only complaint I have with State Farm is they dropped me from their roadside assistance cause I used it 3 or 4 times in 2 months and can't get it reinstated for about 2 years. I did buy a battery which was the problem with roadside assistance.

I've been with them for 39 years and the company has treated me well in Florida, New Mexico, Nevada and Wisconsin. In filing claims, they have standard service, came in for estimate and check cut to repair minus the deductible.

State Farm's rates are competitive. I feel like I'm not being overcharged. My agent is very knowledgeable, always answers my questions quickly and is very friendly. Plus provides me with other options if I want. I do not feel pressured to add things I don't feel I need and they provide several payment options.

I have been insured by State Farm for 10 years. This site really helped me realize my awful experience is par for the course, rather directed at me. Their goal seems to be to make life unbearable! I have talked to one attorney, who had a similar personal experience. What is their slogan: "Like a good neighbor State Farm is there." Huh, I feel so harmed and violated. Agents cannot, as at about 3.5 years, be involved in the claims process! Instead, I was told when I phoned a person whose name was on the letter, that he was not in. State Farm uses a "team approach" to claims, I was told. They are all independent contractors, which I interpret to mean they have no job security unless they fit the corporate mold, which is how to save a make $ for State Farm.

I enjoy doing business with my agent and his staff, because they are helpful and really care about their customers. They always offer great customer service and treat customers as people and not a number. When filing a claim, the claims office did initially contact me. However, I had to follow up with them by leaving voice messages. The medical claims department is slow on paying medical bills that were incurred from the accident.

Customer service excellent. I've been with Lisa ** firm of Raleigh, NC. She and her staff are friendly, professional and try to give you the best rate going that is comparable in the industry.

I was very pleased with their customer service. They gave me very understandable information that made filing my claim less stressful. However, in the past I have filed insurance claims where the representatives were rude and made me feel as if I was a bother to them, but I did not have to go off chain with this company.

No complaints on claim handling. Very fair and upfront. No haggle, no hassle. Claim paid within 7 days. However, their rates escalate too rapidly without claims! Every renewal sees an increase! Never a drop!

They are all about the mighty dollar. They are one of the highest priced and their customer service doesn't show it. They could be better if they cared about customers' satisfaction.

Usually very good customer service. A couple of oops but nothing bad. Have a great rate that no one else can touch. Have been told that multiple times. Easy to pay online and access our accounts. We can call the office or come in to the office if we need something. Open on Saturdays too.

Pulling out of a multi level parking garage I was hit head on by a young person who admitted was looking at cell phone and dropped it and was looking for it while car was still moving. Person admitted fault and I waited weeks for their insurance to respond to the claim. At the end they stated that their assessment was 50/50 responsibility (which it was not) and that I should take care of my own repairs. When I was noticeably frustrated by this I requested to talk to a claim specialist and was put on hold for 10-15 minutes.

Been with them for a lifetime. So I bought a brand new MINI in 2013 and told them I wanted full coverage, the kind that will actually replace my car if something happens. I paid my premiums on time every time, and then one day I made the choice to run over the debris in the road instead of sideswiping the people in the next lane. It took out my tire and damaged my rim, and I paid cash for the tow, the rim, and the tire. State Farm paid $0.00 and they admit it. But the fact that I even called, still sitting in my car, thinking I might possibly need a rental (it was after hours on a Saturday!) before I got a friend to come meet me and help me out, means that State Farm entered an "at fault" incident on my record.

After my car accident, I called the number for my agent. It was after normal business hours so the person who answered me quickly guided me to what steps to follow, car rental information, etc. It took me about 20 min to get it all organized. They are quick to reply and easy to deal with when needed the most. I will recommend them, no questions asked.

They messed up my payments and called me 3x while I was traveling internationally and wouldn't stop calling until I answered the phone and they were incorrect about the payment. My father is a senior and a veteran and they didn't give a vet discount and were charging him $100 more per month than Geico. He was paying more for insurance than he was paying for his car. I got a better deal for my dad with Geico so we left immediately. I told my rep's office never to call me again about the bill and I now post through the app, which is rather nice.

I've always had polite and helpful responses when I call with questions. I just hope that after all the money I've paid to State Farm that they'll be there for me if and when I need them. The whole insurance business is based on our fears of what might happen. Not a good attitude for any business, in my opinion.

I like this company as they are very finely and easily to work with. Always willing to give the extra help. During a snowstorm last year they called to check on me to see if I needed anything and if we still had heat.

I recently looked for quotes for my car insurance to see if I can get a better deal than what I currently pay with Geico. I got a quote from State Farm and they gave me a higher quote than what I pay with Geico. Then a State Farm agent calls me and tells me how they do so much more than other insurance companies and that they "are always there for me" and serve me which is why they charge a higher premium. I was refusing to sign with them, but the agent kept pursuing me and finally dropped the price lower than what I currently pay with Geico. So that made me happy. Temporarily.

My car got hit from rear bumper by a car insured by State Farm and I claimed, however, after the investigation the State Farm guy called me and he told me other party claims for the compensation. During the accident day, my son was driving and the driver, who claim now, hits my car from back side. Apologizes and say no need for calling the police and gives all his contact information and insurance information and leaves without demanding any information regarding my insurance company and contact.

On 9/25/2017 I was rear ended while at a red light, driver was on the phone. Driver was found at fault and cited. I called State Farm the next day to make my claim. The driver (at fault) did not make a claim. Had to send in all the information and paperwork. It has now been over 6 wks and the only response I get is the "we need time to do our investigation". I have called them every day to attempt to push this along only to be told by a State Farm Rep that I should just file it on my insurance... this company sucks and are a pack of crooks. So I guess the moral of this story is if you have State Farm and you get into a accident just don't file or answer the phone, that way the claim will just sit and sit and sit.

I have been a State Farm customer for 5 1/2 years. No claims but they still raise my rates by putting false emergency road service claims and refusing to correct. One claim was even when I was away and my car was in a locked garage. I tried to contact customer and Libby ** who responded has done nothing, and now will not return my calls. She even told my agent NOT to correct the false report where they wrongly classify road service as comprehensive claims. I did a little insurance shopping and found much better rates with other insurance companies. So I am leaving.

After having State Farm for 17 years and no serious claims my husband is hit from behind. Other driver gives insurance info and gets ticket. I called in claim on Friday Aug 18, 2017. To repair car is over 5,000 so they total car. They offer 3,300 for car. We tell them we have receipts for 1,100 work just put into car a month before. They say very rudely, "Either take our offer or we will close case." But here is the part that I have problem with. They take out our 500 deductible and give us 2,800. When this happens I have bad feeling we are going to be out 500... After waiting over 2 months and calling numerous times about our deductible now State Farm just tells us that the man that hit us has no insurance and has been turned over to collections to get money back. Really, if man can't afford to pay his insurance he can't afford to pay for our car. I feel State Farm makes their insured carry some of their liability.

They canceled my car’s insurance once my policy expired, I did receive official letter, where I was given a due date and I knew my policy wasn’t renewing. They did this to me not too long ago and I didn’t pay too much attention because I was planning to sell this car anyway. My mom received a letter a week ago from DMV stating that she either needs to prove she has insurance on her car, or surrender the plates. She found out that her insurance policy is closed almost 2 months and she was driving without insurance unbeknownst to her. This is all happening in these dire times when my father died 2 months ago... I don’t know what I'd do if she got arrested for them being so careless.

My car was hit by somebody with State Farm insurance. After I got estimates, sent pictures to them and the estimate. They told me that they were still reviewing it. Every autobody place said, no matter where you go, the repairs will be around 1500 dollars. So apparently, State Farm estimators have no experience estimating because the damage can be seen from the images. It is just an excuse to slow pay by a corporation.

State Farm Auto Insurance is more expensive than other companies but they do give discounts for safe driving and multicar families. The local offices are small town businesses and give personal service.

My RV received some damage from rain, I have comprehensive insurance through State Farm. Due to the heat of the Arizona sun the shell of the RV was starting to delaminate. Causing 3500.00 worth of damage. I made a claim and the State Farm adjuster denied it because it didn't happen suddenly. I have been 85.00 a month for comprehensive insurance to make sure it would be covered. If you are looking to get insurance I would think twice before getting State Farm. I currently have the RV and 2 vehicles insured through them and I am in the process of finding a better company.

A driver Insured by State Farm HIT MY CAR. When the police report came back it stated that their driver was at fault. It’s has been such a hassle dealing with State Farm. Their client hit my car, I feel like they should be jumping through hoops to make me happy. Instead I had to ask them about a rental which they only gave me for FIVE freaking days, and my car was totaled. I also had to ask who I should talk to about me missing work, due to being hurt and going to the doctors.

I went to a dealer and I pay a hold for a car. After that I went to a State Farm office for apply for a loan and also the insurance. So they supposed to make me first the loan to see if I was eligible. No they make me first the insurance, they took out from my account $160 and at the moment for check the loan they don't give me the amount that I was needing. So we cancel the insurance and they told me that they were giving the refund in 5 days and I was waiting for 3 weeks. And all official papers of the insurance were coming to my mail and I was not having the car. They also send me the snapshot (for plug in a car). So I call more than 10 time to see what's going on. And after a month they send me the refund. So the point is that they take you the money fast but for make a refund they take forever. Don't recommend Stare Farm. Bad!

I am a good driver. At 55, I have never sustained a loss in a vehicle accident where I was at fault. That was until a couple of months ago. I have State Farm Insurance. I had to drive my classic Camaro to an appointment which is rarely used but it was my only choice that day. Sadly that was a mistake. That morning, I was in severe traffic where things would move and then come to a rapid stop. On one of those cycles, I could not stop in time and I had my first accident of my life where I was at fault. 20 years or so back I was home and two of my vehicles were parked on the street when a lady ploughed into the first so hard that it broke it free from park striking my second vehicle. All 3 vehicles involved were insured by State Farm.

I was rear ended by a State Farm customer. My car was totaled. It was an older model car, but I just put 1000 dollars into maintenance. Their payout was just 1000 dollars even though I provided them with receipts for the repair from one week earlier. The customer service was very rude telling me that they would not pay anymore for the car. So after being rear ended by their customer I have no money and no car. Their client has cost me a vehicle that I cannot afford to replace because my balance is now $0.

I had my policy with them a little over a year, I went to add my son to the policy but it was going to be $479 a month just for him! Not including my bill. I went ahead and put a down payment of 439 that day because my son was buying a car and we did not have time to shop around. I went home and found a much cheaper policy through Geico and called to cancel State Farm immediately. This was a Saturday so they were happy to take my money to create a policy but would not cancel on a Saturday and told me I had to call my agent on Monday.

Seriously TERRIBLE service! As I write this, my husband is stranded approximately a mile from home with no way to get our disabled Dodge truck home. A. Single. Mile. He called for a tow shortly after 3:30 PM, and he's still waiting for a tow after 5:30 PM (it's now 5:42 PM to be exact). We have ALL our insurances (five vehicles, one trailer, homeowners, etc.) with State Farm, we pay a hefty sum for it all, and ultimately, when it came down to needing a simple tow, they failed miserably via their contracted tow companies. Time to put our hard earned money into a different insurance company plus AAA. Terrible experience! And by the way, no, we don't live out in a rural part of California. We are within a five-minute drive of two smaller cities, and within a 22 minute drive of a large city. No excuse!

State Farm is a horrible company to deal with if you file a claim. Was hit by a drunk driver. My car was totaled. They wanted to pay me a very low price and canceled my rental car when I did not accept. Out of 25 years I had never filed a claim. They were very rude while talking with them on the phone.

On 9/4, I submitted a claim regarding my vehicle. I was told by my agent that for a vehicle to be totaled, there would have to be 75% of the total value in damages. Confident that the damages were nowhere near that cost, I proceeded. My vehicle blue booked at about 28,000$, and there was NO WAY that damages were 75% of that, as I priced out a brand new engine at about $8000, installed. All I wanted was repairs, from a company that is paid to repair damaged vehicles. They also said that if it were deemed a total loss that I could buy the vehicle back from them. Both of these were flat out lies. After some delay, because they immediately took it to the "total loss lot" when I specifically said it needed looked at by a mechanic, I got a call a week or so later stating that the vehicle was totaled. I asked them to show me how repairs would cost 75% of $28,000, and they said it only had to be 30% of the total value.

I just signed up for State Farm 4 months ago. I signed in Iowa then move to PA. I planned to come back within 6 months and the agent told me it's okay to keep policy in Iowa. Without my permission, they transfer my policy to PA and there was a $500 increase. Even I'm not with my Iowa agent anymore, they still tell me sign auto payment plan so I did, so I thought I would be charged automatically but I wasn't because the agent didn't handle it well. Then I decide to transfer from one agent to the other since the latter one is closer.

Year 2016 purchased State Farm homeowner's ins. at local agency. Three weeks later a secondary bill arrives for more money. Called underwriter for explanation and was told they found a weather related claim in 2013 and that was their reason. No weather related roof claim is reason to raise a rate so cancellation took place in 2017. Find a company with better business experience.

I have been a State Farm customer for auto insurance for 16 years. In 2016 I reported a fender bender where I was not ticketed and only called the claim in because of damage to my car. There was no damage to the other vehicle and State Farm did go up on my monthly payment due to the accident. I got married Sept of 2017 and at that time my husband wanted to add me to his car insurance. I then canceled with State Farm on Oct. 9 of 2017.

I have been with State Farm for 4 years. Through out these 4 years I have had the displeasure of my bill increasing every single month. Mind you I didn't make any changes to my policy. However, every month the billing department increases your bill. My bill went from 108, 130 (liability) to 147, 156, now 160 and this is only for this year. Last year was worst. My agent has no answers other than tax increases. Which leaves me baffled as to why EVERY single month the tax has to increase. Upon seeking answers from the 24hrs customer service phone number; I spoke to Jake a specialist, who is higher than a customer rep who behaved as if me wanting to know WHY every month my bill increased was annoying to him. So I asked to speak to someone else only to be place on hold for 10 mins.

My husband and I was hit from behind by a State Farm Client. Our car was totaled out. Both my husband and I was hurt but didn't go to the hospital that night because we had just left the hospital. My husband was diagnosed with Vertigo prior to accident. For me, I was the driver. I have been stressed, lied to, and even told that whiplash heals in 3 to 4 weeks by the claims rep. that is currently handling my claim. I called back to speak to her manager and had the nerve to say to me that my car was not that bad when the car was totaled out. My husband and I are an older couple. I'm still fighting with them today because the settlement amount they offer me for the injuries that has inflicted my body, being I'm disabled has intensified my health condition.

I have had State Farm for over 25 years. I stay with them and pay more because I have always had great customer service. I went to Walgreens and came out and there was damage to my car. I followed their claim procedure and took to one of their select service locations. This location could not determine what caused the damage. I get a call from State Farm saying because he couldn't tell what it was that did it, I have to now go to adjusters until they determine it be covered under collision. The damage is probably 6-700 dollars. My collision is 1000 deductible and my comp is 100. They don't want to pay a dime for a claim. Mind you, I have paid about 20000 to them in premiums for car insurance over last 5 years, Michigan rates are most wonderful! They are fighting a claim for minimal value and I have given them this kind of money! Ridiculous. I have not had any claims for a very long time. I will definitely change companies.

I received extremely poor service by State Farm Roadside Assistance. I called State Farm for jump start request for my car at 10:30AM in the morning. They send text that the roadside assistance will arrive in 45 minutes. It took 2.30 hours for assistance to arrive, the came at 1:00PM. In the meantime, I called the Service Provider, they were unable to find the records of my case. They just kept me in the dark for 2 hours and did not provide a timely service. Auto Rescue Name. H.E.L.P Roadside.

When I first took them for insurance coverage my bill was $171.00 including renters insurance. When I renewed it went up $20 to $191 because they said I moved to a high-risk area, but this is more of a retirement community. I had no claims with them, hadn't even gotten a ticket! When it was time to renew again they put my premium up to $209. When the rep explained that "rates went up in your area" I have experienced rate increases with other companies and NEVER was it more than $3 or $4 at a time. They also removed my renter's insurance for no reason without my permission to charge me more!! I saw the rate increases two a weeks ago and left messages and my so-called agent never called me back! This company is a scam and I hope somebody has enough of a complaint to sue them and put them out of business!

I have been a State Farm customer for almost 20 years. I chose this company not because they were the cheapest, but because I thought they were a reputable company that I could trust. Unfortunately, after having an accident, I realize that is not the case. My accident happened on the freeway at night. All of a sudden I feel something hit the side of my car and feel my tire slowly deflating, so I exit the freeway immediately. When I pull over, my tire is flat, my fender has a dent, my taillight is broken, and a panel is missing from the door. I took my car into a reputable repair shop with great reviews. After a couple days, I receive a call from State Farm, saying that they will pay for the body damages, but they will not pay for a new tire!! How does this make any sense? They tell me something about it not being covered in my policy unless I hit something with my tire.

First off took like 3 weeks just to review pictures and statements, I had to call them every time I wanted to check up on my status or to record my statement. Every person I talked to had something different to say. 3 people told me the other driver was at fault and 2 others said we were pointing fingers so it might not be anyone's fault. Keep in mind I got rear ended and my whole bumper was cracked while this other drive had 3 scratches on the front of his car. My bumper also broke off the following days. I finally called again today and had someone tell me the other driver was at fault and then realized we had the same insurance and goes, "OH you both have State Farm. Let me put you on hold".

State Farm is not a good insurance company. If you're looking for insurance DO NOT pick them. They will constantly change to a new company and change all your renewal dates. I bought my house in October 2007 and when I went to cancel my policy they are charging me because even though it's October and it should be my renewal date apartments it's not now. When I try to get answer they just keep passing me to someone else and then that person says, "Sorry I can't discuss that with you". Try calling and give me another number.

On 8/18/17 I notified my agent that I moved from Illinois to Texas. I was told to contact an agent here in Texas and they would submit the request to change. On 9/10/17, after many phone calls, their underwriting team finally completed their review however they charged me a surcharge for a previous accident that was I was not a fault for as the person who hit me had no insurance. In Illinois, I was not charged with a surcharge so I called them back and they resent to underwriting.

State Farm states on their website that if a claim is made and both parties have State Farm that each party will be treated like the other party holds a different company policy when making decisions on a claim. NOT TRUE!! They spoke to me as if they were the company representing the other party. I have been with State Farm for 34 years and have never made a claim. I am moving my 4 vehicles, motorhome, and homeowners policy to another company in fear of their lack of ability to properly represent me. They lost at trial in my sister's accident where she was rear-ended at a red light!! How do you lose that!!

I've been a customer with this company for three years. Never missed a payment. Everything was fine as long as I never needed to use my insurance. As soon I put on claim I was basically canceled for using what I was paying for. When I actually had to deal with the agent their communications skills was terrible. I was constantly avoided, insulted and charged more money on a renters policy that was denied when file claim on. Please do not do business with these people if you're looking to be treated fairly. State Farm, Byram MS SUCKS. There is so much more negative truth I can say about these people. They really don't deserve one star.

Hit & run no fault accident screwed the victim - Insurance decided to ignore repair shop advice to total truck. Haggled over every penny trying go as cheap as possible. 7 months later, 3 different shops saying it can't be fixed right cheaply, they claimed total loss. They appraised truck low and now he lost his 10k$ down payment and all the upgrades were "no value" to truck. He got punished for not dying in the wreck basically. Family has been with State Farm over 37+ years. Not after Friday though. They suck!

About ten months ago, I called the support line to cancel my policies. They tried to reach out to the local agent, who for some reason was unavailable at the time, but they let me know that they left notes for him to cancel the account. I assumed that had been done. Today I noticed that they had continued to take out $120 a month from my account. As this was a direct withdrawal, I only noticed it when reviewing my bank statements. I called the Support line today to tell them my account was supposed to be closed 10 months ago. They tried to contact my local agent to get this worked out. Again, he was unreachable. I have lost $1000 plus on this. Not happy.

I have been insured with this company for many years with two cars and rental policies and never filed any claims of any accusing any kind and always considered this company providing great service until on Sep 27 I was smashed on the fender in the shopping center and called police and since it was in private property, they can't write police report so I called State Farm and getting nowhere and I had pictures and the guy who hits me insurance card and taken with police presence but they told me they work on the case but I received no calls, no nothing for 3 weeks.

Been with State Farm over 20 yrs. home and cars and they drop me because of 2 claims. 1 on house another on 2 SUV. Paid every month on time. No accidents but you got all that money when I didn’t have claims. Can’t be trusted. Watch out for State Farm!

I have been with State Farm Auto Insurance for years now and I have full coverage insurance on my car with bodily injury and all so when I called for roadside service cause I locked my keys in the car and so they told me that State Farm removed my roadside assistance from my policy and they never told me I am disabled and they wouldn't help me unlock my car to get my car keys. They said I would have to pay for it. I explained to them that I don't have the money.

This review is for State Farm Car Insurance company. I have been with this company since 2009. I purchased a new vehicle in 2016. My car insurance went up. Not only did my car insurance go up they overcharged me and had to reimburse me. I called for quote to add another vehicle on my policy and they wanted me to exclude my partner who is in the registration as well as my name. My vehicle was involved in a hit and run accident with minor damage. I tried to file a claim online which was unsuccessful. I was instructed to call customer service to find out my policy had been canceled.

We were involved in an accident with a State Farm insured driver over a month ago. The driver failed to yield at a left turn on a green light and hit our vehicle. They left the scene of the accident without stopping to give information. They went to the police station hours later to get our insurance information and submitted a claim to our insurance without our knowledge. The city attorney reviewed their recorded statement and agreed to ticket them for failure to yield. State Farm will not review any information they have been sent and keep telling us their insured (who they can't contact) hasn't been proven to be at fault.

State Farm is the worst company I have ever dealt with. One of their insured drivers hit my car and drove away. After involving the police and finding all the information of the driver, State Farm very quickly sent someone out to take measurements of my car and the driver's truck. According to them the measurements did not add up and they denied my claim. Upon further investigation on my parts I do see the measurements add up and it is completely their responsibility to take care of the damages to my car. They will no longer do anything to help me and won't even send me any information that could be useful. And are refusing to cooperate with my own insurance company. I highly recommend no one ever use State Farm Insurance because I have never dealt with a less professional company who cares nothing about taking responsibility for their insured drivers. I'm hoping to save this trouble from any other customer looking into this.

DO NOT DO BUSINESS WITH STATE FARM - I have been with them for 27 loyal yrs only to be dropped and will not reinstate me due to a lack of payment that I have never been informed of. They dropped me in May/2017 only for me to find out in Sept because my license was suspended... Now no other company will write me for less than triple, yes triple my original premium. I have not accidents and one speed ticket. The Florida Insurance Commissioner needs to reprimand this national "Like a Good Neighbor" company. I hope someone who has the interest, concerns and authority to heath to all these negative reviews and take care of the consumer.

This is the worst insurance company I've ever had the displeasure of working with. My rates have gone up from $663.40 to $965.58 in just one year. (The entire time I've been with them.) I was in one minor accident. The accident was in January, they raised my rates in March at my next renewal. This was to be expected. What wasn't expected is that they'd raise my rates AGAIN this September for the same accident. It went from $746 in March to $965 in September even though I've had no more incidents. Not sure how this company's awful policies and even worse customer service is offering any sort of protection to the customer. I'd be better off in the long run if I'd paid out of pocket for the accident, which was less than $700 damage. I wish I'd never left Geico.

I got rammed by a drunk driver. State Farm said they would handle getting me my $500 deductible back, through subrogation. Being stupid, I agreed. When I called State Farm three weeks later, I learn they still have not even filed any paperwork with the other insurance company. I insisted that they send the paperwork, so they did. I waited another three weeks with no word, so I called that other company. It seems they were still waiting for damage photos from State Farm. Six weeks into the process and SF had not yet sent the documents needed. SF claims they never were asked for photos, even though submitting color photos is always a part of the process. So I think State Farm is slow, unresponsive and not thorough. I would have my money already if I had gone directly to the other company. SF claims to have the best customer service. I see no evidence of that. Quite the contrary.

So I have taken all my insurance off State Farm. My entire family used to be on it (a total of 5 people) and only 2 remain with State Farm. I got into a few wrecks this year and the last one was with someone who took a left turn right in front of me. The driver of the other car tried to file against me and State Farm completely denied his claim. The other driver was with All State and wanted me to take 30% responsibility because my whole front end wasn't smashed in. This was due in part to oversized, air cooled brakes on all four wheels. (PS the body shop I used and have sent friends to have a couple of things they don't do 1) take AMEX and 2) take claims from a prohibited list of insurance companies – All State was on the list).

I had damage to my vehicle. I got proof of who damaged my car and all the necessary info including pictures as proof. They denied my claim. Several months earlier my mother had 5000 damage done to her care and her claim was denied also. These jerks won't ever fix your car even though you pay for full coverage. what the hell am I paying $1000 a year for?

I've been insured with State Farm for over twenty five years and have been commended for my customer loyalty and recognized for my excellent bill payment history. I'm very disappointed that State farm; the company I have trusted to insure my vehicles and my home has made this decision not to renew my auto insurance policy so harshly without speaking to me first and or trying to professionally resolve the matter before terminating my policy. I have consistently promoted and depended on State Farm for over 25 years. This is not the customer loyalty service I have been acknowledge for in the past.

A driver insured with State Farm backed into my vehicle in a parking lot. The police report stated that this driver backed out IMPROPERLY. He came halfway across the parking lot and hit my car while in PARK position. State Farm is only offering to pay for 10% of damages. Really? Also their driver has a physical disability, Cerebral Palsy. By law, people with this condition must report to insurance company about their disability and must have updated modifications made to their car to ensure they are driving safely and legally. If not driving with proper modifications it can affect response time and reflexes in driving ability. I asked for State Farm to confirm that their driver's car was modified with specific updates for his specific needs. Two different agents told me that this information is not relevant to the situation!! Told me they only insure vehicles and don't investigate driver's health conditions.

I received an online quote from local State Farm Insurance telling me that I would save $560 each year over my current insurance. I have vintage antique cars so they came to my house, took pictures, told me that I was good to go. I paid my premium to them for 6 months, cancelled my current insurance and was told I was set. Just today, a week later, I was told they could not cover my vintage cars, after I already cancelled. American Family could and always has. I WILL NEVER EVER DEAL WITH STATE FARM AGAIN. Plus I have to wait 3 weeks to get my $521 back from State Farm.

I have been a State Farm multi-car subscriber for almost 40 years. I was shocked to receive multiple non-renewals on our vehicles several weeks ago. When I contacted my agent they informed me that due to two accidents and a windshield crack replacement in the last two years they will be dropping all of our vehicles. Neither of the accidents were my family's fault and drivers that hit us were cited on each. One accident was my daughter's over a year ago when she was rear-ended and sustained injuries. The driver that hit her was cited fully for the accident. The other accident was my vehicle in which I also was hit and actually transported to the hospital via ambulance. The other driver was cited fully for the accident.

So I was going to purchase an auto policy from State Farm. They gave me a pretty decent price so I went ahead and put down the deposit. After about 2 days after the deposit the Agent came back and said that the underwriters want to know about some accident that they said showed on one of my cars, not on me. I told them that the car was purchased used and that I never had an accident myself. So they continually asked about this accident that they claim that I had. I told them that I wouldn't make up a fake accident and just to refund my deposit. So here it is over 3 weeks after the deposit of a policy that was never approved and I still don't have my money. I contact the agency last week and they assured me that I would have by this past Monday. I emailed the agent today and he said 7 more days. I just don't understand why it's taking over 3 weeks to give me a refund for a policy that was never approved. I'm beyond upset.

My vehicle was hit by a non licensed teenage driver. My daughter and son in law were injured. During this terrible situation, I have started a new job. The rental car company Hertz that the insured uses has been incompetent at best as the vehicle they issued to me got a flat tire. Then they failed to tow the vehicle for 2 days. I was left without a replacement car to get to my new job and was forced to pay for the car myself today because they don't have claims people available to help with rental claims on weekends. I have been put through holy hell this past week as a victim of their insured. They did next to nothing to make things easy or right for me the victim. So I have hired a lawyer to ensure justice. Shame on you State Farm. Hope your shareholders have record returns! PUKE!

This company has canceled two policies on me in the past year. One auto policy and most recently on my motorcycle after 3 days of having the policy open. The auto policy was canceled due to a three year old speeding ticket. They have low rates but apparently you have to be a A+ driver to be insured with these con artist.

My sister, Pamela **, had a 1973 Mercedes. She lives in San Francisco. Over a year ago, someone hit her car. State Farm has been her insurance company for the more than 30 years that Pam owned the car. After the accident, they tried to fix the car but couldn't get the parts for a reasonable price. But they wouldn't total it either. I got KPIX consumer help involved and State Farm finally totaled the car and offered her $13,000. She accepted. But they will not give her the money because they say she must prove that there is no lien on the car from B of A. I tried several times to retrieve proof from the DMV online, but because the car is so old, the dmv doesn't seem to have information on it. I used the VIN and then the license plate number.

I have been with State Farm for 6 years. I had one accident involving me and a curb about 2 years ago. I expected my rate to go up after that but happily it did not. Then all of a sudden the renewal about 2 years later they increased by $600 a year! The only thing I can think is my credit. I have been very ill and my credit has gotten worse but I have auto debit with them and never missed a payment. I'm in my 50s and disabled so I hardly drive. It is not fair to judge my driving by my credit! I saw on here someone put in a $5000 claim for silverware stolen from their car!

I was with State Farm for about 25 years only changing when dire financial crisis happened a few years ago. As soon as I was able I called my local agent back and signed up again. Rate was a little higher, but coverage was excellent and I felt a trust with my local agent I'd known for years. I have 2 vehicles insured. I've had no accidents, no claims, no tickets. I'm the only driver in the home for both vehicles. I pay by automatic draft monthly, never late. Imagine my surprise when I get a letter last week stating ONE of my vehicles is being "transferred to the North Carolina Reinsurance Facility".

As Hurricane Harvey prepares to land in Texas I have to remind people of the way State Farm reacted after Hurricane Katrina. First, clients were sent a check for app $3,000, and those poor souls who cashed in were told that was it, they had no more rights to ask for more. The rest of us foolish enough to have State Farm had to go to court, which took me four years to get just a little bit of money. This process was so upsetting I hold the company indirectly responsible for the death of my partner. There should be a special circle in hell for those who do this sort of thing.

Last month I was sideswiped by a drunk driver, since that moment dealing with State Farm has been a total nightmare to say the least. Unfortunately because the person who hit me did not provide any information I was forced to file a claim with our insurance, State Farm. They did nothing, from the Agent CF to the Claims people. I had to go to the Police department and get the name of the guy who hit me (he was arrested and had no insurance information in his vehicle), then Google his name and all his personal information, obtain a copy of the accident report from the police, fax it to the State Farm Claims department people, and so on and so forth. All of that was their job which they neglected to do. They are a bunch of inefficient and inept group!

Happily with Geico for 4 years. State Farm agent called me and said "If you go with multi line policy you will get good discount." So I changed my auto policy over to State Farm. They provided me quote for 135 but after 15 days when I checked my policy I found premium has increased from 135 to 240. So I called my agent who has provided my quote and started my policy with premium 135. He said "Underwriter has found driving history which impact your premium." Before that I was paying 155 with Geico then suddenly it has increase to 240 and now if I chose any other provider premium has increased. State Farm Agent is too worst and rude. They just want people to come and stuck with them. I highly disappointed with State Farm.

They have responded to all my requests in a professional and timely way. This included adding a new car. Their rates are kind of high but they give a discount for multiple cars. I also have my homeowner's with them so that helps with the discount.

Only gave one star because couldn't give no stars. We paid our insurance up for 6 months back in March. We received the renewal packet with our new cards and the premium for our vehicles. We expected to receive our bill in the mail around the first of August, our payment due date was to be the 28th of each month. Yesterday we received a cancellation notice instead. When I pulled my information up online the BILLING PREPARATION DATE was 08/11/2017 and the PAY BEFORE DATE is 08/01/2017. If the preparation date is after the due date how can they cancel my insurance?

I was in an accident and State Farm without getting all the evidence went ahead and paid 20,000 to the other driver. My case got dismissed and tickets dropped, yet they still are raising my insurance even though it was proven I was not at fault. This company is a scam, stay away!

We have been a customer since 1993. Needed a new roof after 11 years, everything was taken care of. We use State Farm for house and car insurance. For 3 vehicles, only 2 have full coverage. Every few months the premium rises, almost 300$ a month now. Never had a claim for vehicles, only the roof.

Cheaper than All State and Progressive. Still charge more than what seems reasonable to me for me being single and stacking two vehicles and homeowners with them. I (knock on wood/thank God) have never been in an accident. I have been victim of theft and vandalism, however, I have been curious enough to reach out to the competition. All state and Progressive to be exact and ran by them equivalent coverage only to find that I would even pay more. Significantly more. I have been with State Farm for over 30 years. Wish I could find cheaper insurance, not better.

I've been with State Farm almost 30 years. They increase your premium every time you renew it. Called them asked for why? Because the high price will help other small insurance companies to survive. You pay the most expensive premium and get the worst service.

Have been with State Farm for 43 years. Customer service has always been great. Claims handled in a timely manner and with complete satisfaction. They go over our policies periodically to make sure we are satisfied with our coverage. Rates have always been very reasonable. User friendly website. Can pay premiums and check all policies online. Hit and run in parking lot. Called State Farm. Was able to take it into my choice of body shop. Was fixed in a couple of days. Paid my deductible. Quick and easy.

I have been a multi-line customer of State Farm for over 4 years. I actually added an additional auto to my policy this year. In 2016 I was side-swiped by a fellow State Farm policy holder. She lied to the attending officer and said it was my fault despite the physical evidence supporting that it was impossible. I was cited and took it to court. In the meantime, I contacted SF claims to tell them the real story and provide legitimate proof it was the other driver's fault and was only met with an extreme lack of due diligence and disrespect.

They're slow and they made it like you never paid in and were asking for free money. Insurance is a scam that government is supporting. We insure each car, instead we should insure the drivers. Cars don't cause accidents people do! Insurance companies and government demanded safer and better mileage cars and now besides the increased cost of a new car you pay twice just for the insurance. A bumper cost of 1200.00 plus. Nothing will change.

I had been with State Farm for 11 years, never had a problem until this last year. They are rude when you call to talk about your policy, they hang up on you if you raise your voice in the slightest, they are way over priced. I had full coverage. One accident (not my fault) many years ago, tried to talk to them as I'm not working to try & reduce my coverage, was quoted a price of $95.00 if I went down in coverage to PLPD. I had to do it due to money issues. When I called to give them my new address which I had already done because I had to change tenant insurance because I moved from upstairs to downstairs I asked what the next month of insurance would be & was told $133.00 $6 less than what I was paying for full coverage.

My vehicle was damaged by a towing company that State Farm contracts with and they required my car to be towed to their 'secure' facility. The towing company damaged my car and the tire which they deny any liability and State Farm will not cover the cost of damages. They require me to submit a new claim and pay another deductible for damage that no one will accept liability for. Their other option was to let me try to fight it out with the towing company on my own. I pay my premiums for my insurance company to represent me if I am a victim of damages but at this point I am a victim of State Farm and they will not cover any damages that were incurred while my vehicle was in their possession.

Happily with Geico for 14 years. I got a phone call from State Farm Auto. "We will save you $500 every 6 months" he says. So I changed my auto policy over to State Farm. The agent had a great detailed conversation of what the vehicle would be used for. During this conversation I explained I'm going to be a UBER driver. Only reason we got the vehicle (a 2014 SUV) After about 45 mins we hung up and I thought I was good to go.

We had a hail storm and my car got a lot of damage a lot of dings. State Farm Auto Insurance had set up a place to inspect the car because I wasn't the only one with damage. Within a couple of weeks even less I had a check in the mail. I would recommend State Farm Auto to anyone who is looking for an insurance Co. I also have insurance for my rental apt in case of fire or any other thing and I get a discount on my car insurance for having both with the company.

Purchased a new car, was quoted one thing, billed for another, charged another. Been going on the past 3 months. I called several times. They tell me someone is looking into it. They will call me back... They never do. After 3 months of dealing with the lack of concern on why my policy kept changing, I submitted a negative a review. Once I do that then the customer service manager Craig wants to call me saying they figured out the issue and it has been fixed.

Last year I was rear ended by a State Farm insured person who gave me an insurance card that was not valid. Finally he came up with State Farm as his insurance. I submitted my estimate for repairs and hired an attorney. After several months State Farm decided that I was 51% at fault even though I was rear ended. I had never heard of an insurance CO. saying the other driver was 51% at fault If it was a rear end. Now after months of my lawyers pointing out the obvious still not settled. STAY AWAY. THESE ARE THE WORST INSURANCE PEOPLE ON EARTH. Ps my lawyers confirmed State Farm was the worst to deal with.

I've been insured with State Farm for almost 2 years. I have home, life, commercial, and I bank with them. I've always felt that State Farm was the best until July 17th. My food trailer hitch snapped which caused a significant amount of damage to the trailer. I was assigned the worst claims adjuster that state farm has to offer Melissa ** out of Tulsa, Ok. She lied and said my policy wasn't showing in the system. After 12 days of being out of commission she told me not to call her phone so many times because she's on the other line and it's annoying to keep hearing the buzz in sound, she yelled at the top of her lungs and said "I HAVE BEEN VERY PATIENT WITH YOU!!!" Well I told her. "Isn't that's what customer service consist of, PATIENCE?"

I’ve been a State Farm customer since 1987 with auto, and have insured my home with them since 1994. I also had an umbrella policy with them. Over the 30 years as a State Farm customer, I have had only two automobile claims for a total of approximately $4,500. As a homeowner, I have never had a claim in 23 years. Unfortunately, I had an at-fault accident two years ago, followed by a speeding ticket in Hawaii about a year later. Hawaii doesn’t have traffic school, and my last ticket prior to that was well over 10 years ago. If the ticket had been in CA, I would have gone to traffic school, but Hawaii wouldn’t allow it. With respect to the accident, I unknowingly grazed a parked car in a parking lot, causing a $1,500 claim to the other owner of the car, with no damage to mine.

We have been insured with State Farm since 2004, at some point we even had our home insurance with them as well. Last year (2016) I was involved in 2 unfortunate car accidents which I was not at fault. 100% was the other driver's fault and this year they have dropped me because of my 2 personal injury claims. They dropped me as uninsurable and I have exhausted all the options to insure myself and no insurance company will do it. At this point since I live in Florida. Can't drive anymore as if I was a criminal with a criminal background and repeated traffic offenses. I have been put in this predicament by State Farm because they are greedy and they don't care. My driving records are the cleanest you can ever think, I have never been ticketed in my life yet, I have to sit In House arrest because of the way they cancelled my insurance.

Words cannot express just how disappointed I am with the State Farm - Mike McKeown Agency! I did an online quote in June and was guaranteed that my account was set up for auto draft and the agreed rate. I was told my assigned agency would contact me the very next day to confirm my coverage, etc. Of course that didn't happen. Instead I contacted them for my coverage documentation. Never once did they ask me about signing any forms. I noticed a month passed and they never obtained another payment, I therefore contacted them and they told me I wasn't set up but I could call in and get that taken care of.

I called state farm after office hours to cancel my policy. It was a Friday night and I had already purchased insurance from another company. The person I talked to did not help me and suggested me to call my agent's office Monday to cancel my insurance. He mentioned he can help me if I am purchasing a new policy. When I asked him, "Why can't I cancel my policy but I can purchase a new State Farm Policy?" He mentioned he is going to transfer my call to someone that I should talk to and he hung up the phone. The employees are so disrespectful and do not help you. They can only help if you are paying not the other way around. In general, they are not the best company for getting your car insurance. There are a lot of other companies offering insurances.

Horrible experience! I had an accident in January 2017 wherein my car was totaled and I sustained broken ribs and contusions. Rather than being concerned about me and my injuries, State Farm was concerned ONLY with getting me to sign a document to release my car to the tow company. They wanted me to drive over 40 miles to the tow yard to claim my items from my car immediately, and continued to harass me with phone calls and emails regarding this, even though I explained that I was under doctor's care and not released to drive due to my injuries. State Farm insisted that I was the only person who could go claim my items, and demanded that I do so immediately or they would not be responsible. I also was not permitted to retrieve the brand new battery I JUST GOT from my car. If my car is totaled, why would they need my new battery???

I was rear ended by a State Farm Policy holder. My car has a large fuse box and navigation equipment located in the trunk. State Farm repeatedly refused repairs to my vehicle, stating that "the damage to my Navigation system could not have been caused by the rear ending of my vehicle." This makes no sense to me, my vehicle is not as it was before the accident, and State Farm could care less!

Nov 9, 2016 I was hit in my 7 month old brand new 2016 Subaru Outback by an elderly couple. They have State Farm and were on their way to update their insurance from a recent move from California to Washington state. Repairs were done at the dealership where I purchased the car. I did get a rental also. The entire process took 2 months. I had a diminished value appraisal and submitted it to State Farm. They stated I did not provide any proof (I have a signed USPS notice that they did receive it). Ok they lie. So they denied my claim for DV.

I had been a 26 year member of State Farm. I used them for my home and auto insurance, never missed a payment or was late. Our truck was broken into over the weekend and about $8000. worth of hunting stuff, including 2 pair of Bino's and a spotting scope were stolen. I called the police, filed a report, and contacted my agent. Turns out that when I added my 2nd home that we insured with them they stated that it needed a new roof and deck before they would insure it at the lower rate. As it was going to be our home while our other one sold and our next one was built, we completely fixed it up, roof and deck included.

A State Farm policy holder sped out of a parking lot and slammed into my car. They were too old to be driving anyway which this seems to be State Farm's market. Old people that should not be allowed behind the wheel for any reason. I am a Geico customer but filed the claim thru State Farm since their policy holder caused the accident and was even cited. This was a big mistake as it has been over a month and they still have not paid my claim and they took the rental car away so I am without a vehicle at all as I am unemployed and cannot buy a car until State Farm pays my claim. If I happen to get hit again I will file the claim with my insurance company and let them fight it out with State Farm.

I have been a loyal State Farm Auto and Home Insurance customer for 25 years. Last year my wife got rear ended by another driver who was also rear ended by another driver. My wife called our agents office and the assistant there told her in these words, "you are on your own". The insurance company for the driver at fault did cover the damage for my wife's car, but it sickens me that State Farm did not offer any help whatsoever and said those words. I have yet to ever get contacted by the agent directly. My observations over the years with State Farm is that their assistants do all the work and very rarely does the agent try to meet their customers. I am looking for an insurance company with better service. Bigger is not always better.

I have a terrible experience with State Farm that I am still not able to solve!!! I canceled my insurance with State Farm and recently switched to another company. I need to get a refund for 35 days from State Farm and have been calling the agent I was working with for days!!! Whenever I call them, I am told that they would get back to me in 15 minutes and no one is calling me back!! I recently called State Farm customer service and they talked to the agent. They also told me the same thing. Their solution to us is just to 'wait' but they do not give us any estimated waiting time either. Avoid at all costs!!!

This review is specifically aimed and DAVID ** in claims who handled the claim. I was recently parked in a Safeway parking lot. When I arrived to the parking spot, there were no cars either in front of me or to either side. When I returned to the car a short time later... 10 minutes I found a car had pulled all the way up to my parking space, several feet past her marked spot and had hit and broken my license plate frame. I waited for the person to return to her car, shocked there was no note... And yes, it's just a license plate but at that point it was the principle...

I see several complaints about State Farm and have to say that every time I have submitted a claim with State Farm I have had a positive experience. This is covering a time period of more than 30 years and around seven or eight claims. My local agent's staff know me by name and are familiar with my coverage when I call. They are responsive, attentive and quick to return calls. I've never had to argue a claim item with State Farm and they have always settled claims quickly. The majority of accidents were the other party's fault so I relied on their subrogation of the claim. State Farm is not the cheapest insurance but they are among the best. I have had no reason to go elsewhere for 30 plus years.

I have shopped around at other insurance companies and I get the most for my value here at State Farm. I like their customer service.

So I am a State Farm insured. I have an auto loan through them, checking and homeowners' policy. I was recently involved in an accident where another State Farm insured rear ended me doing damage to my vehicle. It has been two weeks and my car is repaired but because the person that hit me never notified the insurance company and hasn't been able to be contacted they will not put the claim on her insurance but are keeping it on my insurance and I will have to pay $500.00 to pick up my car. A police report was filed at the time of the accident and State Farm received a copy of that report on the day of the accident. I should not have to pay anything. I wasn't at fault. My agent, who is typically easy going, was a total ** and told me to just pay the deductible and get reimbursed when they move the claim over to her policy.

My daughter lives in Houston TX. One morning, a lady flag her down on the highway. My daughter turned around to offer help. The lady told her, it was my daughter who caused her hit the curve on the off ramp and caused her flat tire. My daughter never hit the lady car, for all we know she could of had a blow out & flagged the first available car. So my daughter help the lady as best as she could. She even purchased her a new tire, so she could get to work. This mean lady, took my daughter's State Farm info, and filed a claim. There was no police report, but State Farm believed this lady, paid the claim without a police report & raised my daughter's car insurance. This is what happens when you help people out.

State Farm is the biggest crooks I know! My 16 year was recently in a wreck involved with a person that has ins through State Farm. The other driver ran a red light and caused my car to be totaled. My 16 can't attend football camp this summer and probably no ROTC. MY 16 YEAR old is a female do I mention that. These people not only not want to pay for their driver they have no manners and tell me not my problem and that's why I should have ins. It's ok though cause A. I have a big mouth and work with a large population of my county B. know my legal rights even though the representative tried to act like I'm stupid! You guys are the worst ever!

Had State Farm for almost 50 years. We have never had a problem, everything has always been taken care of. While people look for the cheapest rate, service is what really counts. We have found that State Farm has found us great body shops when needed, pays their bills on time to the provider and takes care of the process without us having to make phone call after phone call. They take ownership of the problem and solve it. One phone call and the process is put in motion. Called for road service 2 weeks ago, State Farm had a truck here in less than 30 minutes, tire fixed, no payment necessary.

State Farm has been wonderful. You can call them anytime and they're always willing to help and go the extra mile to get the best rate for you.