State Farm Car Insurance Reviews

I had filed for an accident claim when The person who had their policy banged my car in a parking lot. While exchanging insurance information, the lady accepted her fault but probably in the meantime, after me filing a claim. The state guys approached her and changed her statement. And they reached a 50% liability decision with no fault of mine. This is stupid! I also had their claims representative (by name GIGI) talk unprofessional language with me. She was saying that I was a liar and people like me go after insurance companies and make big money!

I have had full coverage auto insurance with the same State Farm insurance agent since pre-1999. I have never allowed my policy to lapse or have been late one time on a payment. I was due a payment in February 2008 but it appears I inadvertantly missed it because in March 2008 while traveling on business I realized I did not have my updated cards.

The defendant struck the rear right passenger side of my Infinity Q45 as I entered the 78 Freeway East from the San Marcos on ramp to the 78 Freeway East.This was November 15 /07. There were no witnesses.

i was in a car accident on may 17th 2006 in the food lion parking in laurel de.i was driving down the parking lot to get a parking space when a man backed out and hit the right passenger side of my brothers car.

I was parked in a parking lot at a local grocery store when another car ran into the back of mine. I now have a lawyer from weber and Associates calling and threating me and calling me a liar on the phone and telling me I owe State Farm insurance $2200.00. I have offered to even give them the information to my insurance company but they have refused it, saying they know that I am an uninsured motorist.

We were at a dead stop, at a light in Grove City. The light had not turned, so we had not moved when a van that was probably going 35mph rammed us and pushed us into another van in front of us! Our car is totaled. We turned it in and they gave us a courtesy car from March 18th to Sat. 22nd. You would think they would let us keep the rental until they processed they claim. Today is April, we have no car, I've had to cancel some Dr. Appointments, they have not yet cleared getting our title from American General in Chillicothe, OH and of course they owe us about $1,800.00. I'm going to try and rent a car but living on a fixed income is not easy. I'm glad they are NOT my insurance co. I have the Hartford.

I was the victim of a rear-end collision. State Farm, my insurance company of nearly 30 years is not handling the property damage matter in a professional manner. They are offering me below market value for my vehicle. When I requested an on site inspection of my vehicle by State Farm, I was denied this basic right. Wendy Fields informed me that State Farm's goal was to keep rates as low as possible. Forget being a good neighbor or taking care of their clients. Forget that State Farm will subrogate against the insurance company of the party at fault. It's all about collecting my premiums and not paying anything out in the event of a loss.

I was going through a very bad divorse in the spring of 2007. I had a 2005 Kia and a 1996 Caravan that I had to transport my small children in because the Kia did not have room for all three carseats in the rear seat. I loaned my sister my Kia for what was going to be 2 weeks. My sister wanted to see her family in Detroit and then go to Ohio to see her mom. I had no problem letting her use the car. My sister called me one morning frantic from the detroit area saying that the car was missing. She made a police report because she was about 80 miles from me. I could not leave and go to Detroit.

We (my husband and I) moved from NC to Ohio last June. We have had insurance with State Farm for over 20 years. Initially we left the insurance out of NC while we were getting established. We had a checking acct still in place down there and it was automatic withdrawal every month. In October last year, we found out my husband had cancer and we have spent the majority of our time in hospitals ever since until last month. Today we went to get the insurance transferred to Ohio and discovered that it had been cancelled 2 months ago for nonpayment without anyone notifying us. Now State Farm apparently has a policy that flags you as high risk if you have had insurance cancelled for ANY reason and will not insure you. I understand that they can't provide insurance for free, however, how can they call all cancelled policies high risk automatically, and how can they cancel without notification?

My wife got rear-ended by a customer of State Farm. We took the car to the local dealership to have an estimate done. The estimate was $2700. I called SF and gave the information from the police report. They looked up the claim number and got me in contact with Tina. In a non-direct way she said the quote I had didn't matter, that they would send out an estimator. Well, the estimator didn't even look inside the trunk, as he didn't even get with my wife while she was at her work place. His estimate was $1670. I didn't even know about this until they just sent me a check for the $1670. I called them and said If I need to get two quotes I can, but the estimator's estimate can't even be accurate if he wasn't able to look in the car. A dealership's estimate would be more accurate as they have the tools necessary to give an actual estimate. SF assured me that if the repair was anymore than the check they cut, they would pay the difference.

This agent repeatedly calls after 6 PM Fridays. Leaves no message. Fails to answer my return calls. Does not return my calls. I have no account with State Farm.

On October 16, 2007, there was an accident where only the driven vehicle was damaged. The vehicle, a Mercedes SLK280, has been restored; however, State Farm is refusing to pay part of the claim--in particular, fixtures that are REQUIRED by Mercedes Benz to restore vehicles to original manufacturer specifications. I have documentation direct from Mercedes-Benz that these fixtures MUST be used, which have been submitted to State Farm. State Farm's position is that these fixture do not have to be used, and other body shops do not use them.

My daughter was involved in a rear-end accident where she was stopped at a red light, and a women drove into the back of her car. Before the accident the brake lights worked - after they did not. The adjuster did not include that damage in the original estimate. Let me say it again - a REAR-END accident in which the adjuster didn't check the brake lights. State Farm will not pay since the part that malfunctioned is under the dash. They know they can get away with it because fighting over the repair would cost more than the part. Pure insurance thievery.

I went online and changed my coverage, I received my policy and found nothing had changed. I called my agent and they didn't understand the change again. This is not the first time this happened. I called another agent and they did not respond to my request, but they did call my current agent. I called another agent and their office was closed despite the message that they were open. I called another office and they could not or would not transfer me to an agent in charge of the area. Again I was asked about my agent and put on hold while they contacted them.

On a Sunday, I needed to rent a car for a severe business emergency. The rental agent needed to verify insurance coverage with State Farm Insurance; the agent called 800 line and operator refused assistance. I found out about the lack of assistance, then called back and requested to speak to the highest management person available. I spoke with a Tonya Warren and explained to her that this was a business emergency. She states that the individual agent, Stowe Parker, has chosen not to pay for the service of verification via nationwide number, but if this were a case of an accident, she could verify coverage for rental. Any other emergency did not matter. I pleaded with Ms. Warren to make an exception, and make a sound management decision to bend a rule in order to keep a customer of 15 plus years. She refused and gave no alternative to assist. State Farm is obviously all about the money, not the customer. This is the epitome of poor customer service.

On Nov 26, 2007 I was rear ended on the 210 freeway by a State Farm insured driver. The guy said he fell asleep, and he hit me going about 40mph. I had to call State Farm repeatly over the next week to get a claim number, and they kept saying they couldn't reach their insured by phone. I asked how I was supposed to go to the doctor for my neck and have my car repaired. The agent told me to use my own insurance until they could contact their insured. I did use my own insurance for the medical treatment, I'm still in treatment. The agent finally sent me a letter 12-6-2007 with the claim information and where to take the car to be repaired. They also rented a vehicle for me. This last Wednesday, 12-12-2007 the State Farm agent called me to say since there was no damage to their insured's truck, I could not have been injured. His license place was imprinted, in mirror image, on my bumper. I told the agent he could have a copy of the x-rays of my neck, he actually laughed and hung up the phone. I have no idea where to go from here. Do I hire an Attorney? It's this kind business handling that has our insurance cost rising every year, in my opinion. All I want is to be put back as close as possible to where I was before I was read ended.

We decided to purchase a new E-250 ford econoline cargo van, no passenger seats, for my husband's work. being new, we needed full coverage,so State Farm gave us a price of $480.00 every 6 months. We paid it, received a declaration page, and a week later we got another bill for $150.00. They are saying they changed the class to a personal vehicle, when it is strictly a commercial vehicle and was classed as a commercial vehicle on the declaration page. There was no notice of a change in policy--just another bill. They are saying also it is the body style, that is why they upped the policy. They took pictures of the vehicle on the outside but never bothered to open the back doors to take pictures in the inside; if they were to do that, they would have seen it is a work vehicle, cage and all. The underwriter is giving my agent all kinds of excuses on why they changed the class of the vehicle.

I have been insured with State Farm for many years, I think it started in the 80's. I not only have car insurance with them, I also have homeowner's and life insurance. I was in a car accident on May 5, 2005. I had stopped for traffic so that I could turn into my place of business. As I was sitting there waiting for traffic to clear, I was hit from the back. The lady hit the car behind me and made that car hit me, she didn't have any insurance so that meant that I had to file a uninsured motorist claim with my own insurance company who is State Farm. I carry 100,000/300,000 coverage. I pay for this everytime I pay my insurance. I had $10,000 in medical bills and was told that I will have this problem the rest of my life. I have had some back problems and minor neck issues, and they put all of what happen to me on my past medical history. They said that I have degenerative disc disease, which I do, but what does that have to do with someone hitting me from behind causing me whiplash and additional back problems?

On May 15, 2007, I started executing the sale of my motorcycle which was covered by State Farm. Since it is not against the law to accept personal checks, I did so with proof of a drivers license and phone contacts. I told the couple that when the check cleared and the funds were in my account, I would forward the title to them.

A Sate Farm insurance client turned the wrong way down the highway and totaled my son's car. My son and a passenger were transported to the hospital for injuries. This person was cited for being 100% at fault as witnessed and documented to police. I contacted my own insurance company to make a report and let them know the other person's insurance info. Within 3 days my own insurance had processed the entire incident and was prepared with a settlement, in case State Farm did not. I contacted State Farm every week for 3 weeks to find out what was being done to process the claim. Every time they stated that their client was not in contact with them and that no claims had been made. They told me that it was my obligation to process this claim through my own insurance company and that I was dragging my feet! After 4 weeks they still have not processed the insurance claim and are telling my insurance that we have no claim with which to reimburse for medical, towing, car rental or injury costs.

My husband and I have been with State Farm for about 26 years and had vehicles insured through them. We found out recently that State Farm was over charging us hundreds of dollars. We are a multicar family, but every vehicle we had, had it's own policy. The agent never once suggested that we put the policies together. My husband was paying over $600 every six months on his truck, while I was paying over $400 on my vehicle, every six months. Both of us were drivers on each other's policy. But we could have saved lots of money, if the policies were under one family member, multi-vehicles, multi-drivers.

I was rear-ended on 10/30/07. I was the 3rd car hit which totaled my 05 Nissan Altima. My State farm agent was no help at all. On 11/5/07 total loss department called me and said your car is totaled and this is what we will $$ give you nothing else. You have 5 days to return the rental. My car had only had 21993 miles.They said they use NADA to come up with the price.

This is our first major claim with STate Farm Auto. The agent didn't seem to want to help us at all, though we've poured money into our policy on 2 older cars for over 15 yrs. We've gotten the runaround: No, it's not totaled, yes it is; call this #, talk to another person; no returned calls; lies to repair shop that they'd already called us and we're STILL waiting to hear just how long we have the privilege of renting a car to maintain our income!

We had coverage with them when my husband ran over a junk engine that was in the middle of the road at night where there were no street lights. Our van was in the repair shop for 4 MONTHS. State Farm provided only a 2 week rental. The repair shop had to replace the entire floor of the van. Everything under the hood except the engine had to be replaced. Everything under the body of the van had to be replaced. State Farm had the repair shop put used prices on the bill even though brand new parts were used. We had a chrome exhaust system on it and they replaced it with a cheap system that was not chrome.

We have had continuous coverage from State Farm Insurance for our Home and both cars since January 2006, On March 31st 2007, my wife had an accident with her car, we reported the accident just to find out that our Comp & Collision coverage was removed from our policy: Reason? They could not verify our home address,

Something is really wrong in the insurance industry. When one insured driver strikes another and totally disables their car you would think that they would AT LEAST offer you a rental.

I needed full coverage for my car and we settled on a policy through them for 95 dollars a month. I enjoyed my car for a total of about 3 days when I get a phone call from one of State Farms associates who informs me that he misinterpreted what the dealership had sent to him. He was under the assumption that I had auto insurance on the car that I traded in. This was not the case, and I made this VERY clear when I bought the car.

I have paid auto insurance premiums to State Farm for 37 years. Recently, my son had an accident and they dropped him from coverage. This claim can't come close to the years of payments I have made to this company. I dropped them and now have a new company, better coverage, for less expensive premiums.

I've had State Farm since I started driving (7 years). I have my own policy which is totally separate from anyone else in my house hold. I've never been late paying a bill etc. My little brother got into and accident and got a ticket recently. So they sent me a letter saying they are canceling MY insurance due to my brother's driving records. I have nothing to do with his driving or his policy. And this letter was sent to me 4 days before my next payment is due. How convenient! I will never recommend State Farm. Now I'm stuck shopping around for insurances and forking up the money for a down payment etc. with other insurers.

I was in a wreck on 11/18 and have had trouble with getting help from State Farm Insurance since day one. I'm working on my personal injury claim and they want me to settle for some unruly amount for everything I've been through. I've been to several doctors' appointments and I've been on medication which has caused me to be unable to concentrate at work or my school. I can't pay my rent and other bills because I’ve been unable to work the hours I need to due to my injuries. Car damage $3,000.00. Personal damage - $4,000.00.

I was stopped on 11/01/06 by a state trooper who took a picture of my plate as i passed him. The plate can back to him as suspended. I was issued two tickets and my car was towed. He explained that there had been a lapse in my car insurance and as a result both lisence and registation were suspended. This took affect on 9/30/05 so i have been driving for almost a year without plates or license. I call my present insurance company and he looked to see the date that his policy took effect and when he cancelled the state farm policy.

After 27 years of faithfully sending my premium payments to State Farm and having extremely minimal claims during that time, we found out about ourGood Neighbor's true colors. Our 18-year-old son lost his license for 90 days due to a point suspension for 8 points in a 2 year period. The three violations were minor traffic offenses and there were no accidents. When he got his license back, we fully expected that his auto insurance rates would go up significantly as a result of the suspension.

On June 18th 06, I was involved in an accident with my two year old daughter. We were at a complete stop turning onto the street where we reside, when a Cadillac Suv struck us at an overwhelming speed of 65mph. The gentleman who hit us confessed to the accident and said, By the time he saw me stopped with my blinker on it was too late, he could not avoid hitting us. I had to be cut from the car and had neck, back, and head injuries. My daughter thank goodness did not have a scatch on her.

I was parked in a garage at work next to a Ford F150. A fire started in the truck and it ultimately exploded. My car was damaged by the heat and flames, melting most of the ABS parts, blistering the paint, cracking the windshield, etc.

So much for my “Good Neighbor”.

My wife's car was rear ended on 12/19/05. I took the car in to have the body work done on 12/23/05 and got the car back on 2/24/06.

State Farm insurance went to a credit rating system and did not notify me in writing that they would be utilizing my credit report.

On 12/18/05 my wife and I were passengers in a vehicle that was struck from behind by a drunk driver. Our vehicle was thrown into a ditch full of water and overturned twice. We did not receive help for more than 30 minutes.

My car was in an accident in which State Farm's client was at fault. When I went to pick up my car from the repair dealership, they said that State Farm didn't fix all of the damage because they claim it was from a previous accident.

A week before Christmas my car was backed into at a car wash by a client of State Farm Ins. Not only did she put her trailer hitch through my front bumper, her rear bumper buckeled my hood. She hit me hard enough to move the car, bend the wheel and knock the alignment out in my car. Now State Farm wants to claim that there is no visual proof of the alignment problem.

I was rear-ended by a person with State Farm insurance. State Farm paid to have my car fixed, and told me to submit my medical receipts when treatment was finished.

An insured person with State Farm Insurance rear ended my car. The accident caused an exhaust leak, but State Farm refuses to reimburse me for the damages. They said that my exhaust pipe was already rusted and the impact from the accident probably caused a hole in the weakest point in the rusted pipe. Since there was no physical evidence that the pipe was bent and they claim the pipe didn't have much life left in it, they were not going to pay for the damages.

A State Farm insured driver rear ended my daughter's car in Dec. Was was pushed 80 feet or more down the road, totaling my car and her friend in the back seat had to be cut out of car. Thank god no one was hurt badly.

The day before Thanksgiving 2005 I was involved in a motorcycle/car accident. The driver of the car, to my right, did not see me or signal and pulled into my lane. In effort to escape a collision I moved to my left, hit the curb of the median and lost control of my motorcycle. I was unconcious for about ten minutes and the left side of my motorcycle was cosmetically damaged (I had had it less than two months).

In Nov, '05 I was involved in an accident. The gentleman that was responsible for the collision had State Farm insurance and that is where the trouble started.

On May 12, 2004 my daughter and I were involved in a car accident. While pinned by the dash, my daughter begged me to help her but I couldn't free myself and my daughter died. I ended up with a closed head injury.

I was rear-ended on Nov.3rd by a person ticketed for wreckless driving. My 2003 Jeep Liberty with 21,000 miles was badly damaged and I was severly injured.

My husband was rear-ended by someone who is insured through State Farm. The lady received a ticket, admitted she was not paying attention and admitted to being at fault.