State Farm Car Insurance Reviews

Mike ** State Farm Office in West Seneca, Ny is not a good office. This past summer they quoted me $126 per month for car insurance. The first checking account withdrawal was for $140, several months later the withdrawal was $164. They kept raising the price and made excuses. If you have to be insured by State Farm use John ** in Orchard Park, Ny.

I have been with State Farm for a little over 7 years now, since my first car. Just last year I got into two wrecks because LIFE HAPPENS. 1 was deemed 50/50 at fault. So one wreck where I was at fault in 7 years calls for me to be dropped. WOW. Nothing prior to that but they sent me a letter saying they are dropping me. I called and complained about it and they didn't seem to care. I remember a commercial saying "tired of paying for insurance and getting dropped for using what you pay for?" They were talking about State Farm. I will bad mouth them to everyone I know. I have always paid them on time and I get dropped for being at fault for 1 and a half accidents in one year after almost 10 years. Makes sense.

I have had State Farm for my auto insurance almost 20+ years; on auto-pay (never late)... All those years not one ticket nor accidents. Last year, my husband had an accident and I got a less than 20 mph speeding ticket. Rates went up and we paid monthly then suddenly received a letter in the mail that State Farm was dropping us. This company is not loyal to long term customers whatsoever!

My experience with State Farm automobile insurance overall has been a positive one. I have only had to file a claim once due to an accident that occurred about eighteen months ago. The agent I dealt with was very accommodating and helped me find a rental car the same day. They were also fairly quick on the evaluation of the damage done to my vehicle. I received an appraisal within ten days, and I received a quick payment for my total car. The agents I spoke were really helpful. When I had questions someone was always available to walk me through the process and make sure my concerns were addressed.

I switched to State Farm last year from another major company and have never been happier about an insurance decision. Our agent worked with us to get a great deal when we bundled our home and auto insurance and we pay less for much better coverage with State Farm now.

State Farm is a lot better than other auto insurance companies. In the past, companies like The General and Safe Auto would jack up the rate every time I had to renew the policy, even though I never filed a claim or caused any trouble. State Farm keeps the rate steady and reasonable. I've been with them for a few years, and I'm glad I don't have to hop around between companies anymore.

I've been with State Farm for about ten years and overall, I'm extremely happy with their coverage and the value I get for the money I pay. I've seen how bad some of my family member's plans are and I'm glad I've stuck it out with State Farm.

State Farm has always been there to help me when I needed them most. A few times I have been involved in car accidents and it meant so much for the claims adjusters to help me get my car repaired, my medical bills paid, and just to have someone from State Farm to call and see how I was feeling and doing. Being involved in a car accident is stressful enough, but having people help you through it makes everything that much better.

I've been a customer of State Farm for over 27 years. I've only had two minor accidents during the entire time, however, the customer care service was fast and effective as far as processing my claim and assisting me. I find State Farm rates to be fair and will continue to use them in the future. Overall, I'm satisfied with my coverage.

I have had State Farm Auto Insurance for about two years now. I switched to State Farm when my teenager got his driver's license. My previous insurance was going to go up too much for me, so I decided to comparison shop for a better rate. I ended up going with State Farm because the price was great, the coverage was too, and most important to me, the customer service was amazing! I am completely happy with my State Farm auto insurance and would highly recommend it to anyone!

I've been with State Farm for over 20 years. Lynn Bullard and his staff have no integrity & credibility. I filed 2 claims and when I spoke to Bullard's staff they stated they had nothing to with my claims, they just washed their hands & passed on the buck. My vehicle got flooded, water in engine, transmission, axles, brake system, water contamination in the fuel, water also flooded the inside of my truck causing electrical shortages & received body damage from Hurricane Florence. The blue book value is $8000.00 on my truck & the gentleman that assessed my truck wrote down that it was driveable & cut me a check for $1000.00.

When my husband was hit by another driver, State Farm helped out right away. They found a place to repair it within 2 miles of my house and arranged for a rental while it was being fixed. Everything went as planned and the car was fixed. There were no unexpected additional fees beyond my deductible. Very happy with the customer service I received.

My agent is ALWAYS AVAILABLE, KNOWLEDGEABLE, and I ESPECIALLY APPRECIATE his HONESTY. He has NEVER TRIED to PUSH PRODUCTS or certain coverage. I feel certain he gave us the best rate for the coverage we asked for. The few accidents we've been in over the past 25 years were handled quickly and fairly. I was impressed with the way it was handled. Their rates are competitive - not the cheapest, but customer service makes up for it. In 25 years we've never had reason to complain about State Farm.

State Farm really meets my needs. I got into a motorcycle accident a few weeks ago and they not only covered the repair bill on my bike but also seemed genuinely concerned about my health and well being that is the mark of a great insurance company. They feel more like family and less like they are just after profit. 4 out of 5 stars!

I use State Farm because it is what my Mom and my Grandparents suggested. I really like my local agent and the service he has given to me and my family. It makes it feel more like a friend than a company. They really treat you like an individual vs. a number.

State Farm gives you a wide selection of plans or the ability to customize what you need for your budget. It allows you to really get the items you think will benefit you most and leave behind the stuff you don't want. It fits anyone's unique situation and allows you to get the most for your investment. The company has good customer service with people who really know what they are doing and are polite and appear to mean well. There is little issue when you file a legitimate claim. Overall it's a good company who I am satisfied to do business with.

I've been covered by several insurance companies over the years, and this company has given me the best service, by far. It is also the best coverage for the money. Their rates, for me, is the lowest I've had from any insurance company.

The value offered by State Farm seems good, at least reasonable and on par with other services. The coverage I receive with my policy is also pretty good. Their representatives and customer service are excellent. My experiences in dealing with them have always been positive. They make you feel like they care, and back it up with their actions. When I had a major claim, they were very helpful in guiding me through the process and I was well compensated. I have used State Farm for over a decade, and have always been satisfied.

I was lucky but I did not need to make the claim. But communication with our agent is ok, he is a little bit pushy, but we can handle him. I am also thinking about switching from State Farm to some other company. We have there all our insurances and they are too pushy and give us a lot of phone calls, and emails.

I really like State Farm most of the time. But I recently have a really monotonous claims process with a hit and run someone did to my car. It was extremely frustrating and I wasn't able to get the process moving along fast enough because of some issue they were having with the phone lines. Other than that, it seemed decent and I’ve had them for a while.

We've had State Farm for 10 years and have never made a claim. The only time I have called them was to see if they could reduce the price, but they said they couldn't. They are friendly on the phone and I make payments online, so I can't really say much about them.

I love my car insurance agency because they are always very friendly and helpful to talk to on the phone. The agents are personable and always try to get me the lowest rate possible. They are on your side through the entire process and put themselves in my shoes to better understand my situation.

I really like State Farm. I have had them for about 15 years. My friend is the owner and she is very good. You pay a little bit more than some of the other ones but their service is great. Plus it is a trusting company so you do not have to worry about them losing money.

I have been a State Farm customer for about 20 years. In this time I have had a few accidents and never had any issues with filing my claims or receiving any money owed to me through the claim process. I have had nothing but superior service with my agent and have added and removed many things from my policy throughout the years with no issues. I would recommend State Farm to anybody looking for a reputable insurance company.

I was with State Farm for two decades. Their prices for my area were always fair, and consistently improved as I became older and fit a different risk group. On the three occasions I ever needed to make a claim, the process was always simple and trouble-free. I couldn't have asked for things to go more smoothly.

I've been with this insurer for over 30 years. The local agent is always helpful and friendly. If I need to contact the 800 number and get service, agents are knowledgeable and responsive. Claims processing is fast and they don't make you feel as if you have to beg them to get your car fixed.

State Farm has been really great overall. I feel that most insurance companies charge too much for coverage, though. I did have a wreck (that was not my fault) when I was a teenager. I talked to an agent on the phone who was very nice. I told my side of the story to the agent. My claim was handled well with no problems. I've gotten free roadside towing, too, and that's a really nice thing that I'm pleased with. State Farm has pretty good agents that seem pretty in the know.

I like my insurance company. The thing is though, I do not ever use my insurance and I wish I could just cancel the insurance. My car is old and I am paying way too much money per month for the insurance. If I was going to get into an accident, it would not even be covered. So, I am basically paying for the dumb Michigan law that makes everyone buy insurance. I must be their favorite customer. I am paying for nothing and it is way too much per month.

I have been a customer of State Farm for several decades now and they've never given me a reason to switch. Sure, I see the ads on TV for the cheaper policies and what not, but what if they really aren't cheaper? I'm a very cautious person. I know that often there are subtle things that can be different and would end up costing in the long run. I'd rather have good customer service and know that I am going to be seen to when I need it.

I think State Farm is a great insurance agency. Every time I have a problem, I can just go meet my local agent and discuss the situation. I always leave with my questions answered. The other day I had gotten a flat, so I had to call over roadside service. It took them an hour to get to me but that's understandable.

I had a terrible experience with State Farm. Customer service was rude and unhelpful. The sales team calls and bugs me at all hours of the night. I was very unhappy with their service. I would advise against to them for anything.

State Farm has friendly agents who will call on occasion just to see if you are getting the most out of their policy. They told me different ways I can save money as well as getting more coverage. Their claims department works quickly and efficiently and will also call to follow up as well.

I am a big fan of State Farm insurance and have been a customer of State Farm for over ten years. They have always paid my claims and handled them in a professional manner.

Overall I think that State Farm is a pretty good auto insurance provider. I have been with them for about ten years now and I have never had a problem with them. I think their rates are pretty fair. I think that their customer service is pretty good. I would recommend State Farm to whoever is looking for auto insurance. I've never been with a different auto insurance but I don't think any other company can really match up to them. I think they are top notch. I don't see myself changing auto insurance providers at all in the future.

State Farm's insurance programs are outstanding, but making a claim isn't really the best situation to land yourself in. They are such a large company that if you get an accident the other person more than likely has State Farm as well. They will basically go after themselves, which isn't profitable to themselves. They will often argue parts of your claim that are clear as day. They are a great company and their insurance is affordable as long as you don't need to use it.

State Farm have been a pretty solid company so far. The coverage is great, but realistically, the price is out of this world high. Other competitors really beat them on other fronts, and I'll likely switch to Progressive or something of that stature in the near future.

I started using them because they are who my mom and grandparents have used forever. Their customer service is amazing. I've been in 1 crash before and they took care of everything for me. I was expecting a lot of hassle since everyone always complains about insurance claims and whatnot when they wreck, but this was pretty painless for me. They were very helpful.

The coverage of this insurer was fine. However, on a yearly basis they kept raising the prices and adding more coverage for items that were not needed without asking me. I had to argue with them multiple times to fix wrong bills.

I was hit by a drunken driver while on my way to work one night, State Farm insured. I was sitting at a red light and rear ended hard enough to total my car. The driver then proceeds to try and flee but didn't go far due to damages. Told state troopers she didn't know she hit anything...yet both airbags deployed. Turns out the biggest nightmare of the whole situation is State Farm's totally ineptness and just refusal to settle this incident. 2 years running now and the offer peanuts...less than Medical bills.

Overall State Farm is doing a good job making sure we are getting what we deserve. I have experienced filing a claim twice with State Farm and both times the process had been decent. Even though it took some time for the representative to get to my claim it got the job done and I was able to get what I deserve. The price is also reasonable.

I love State Farm. They offer good coverage at a reasonable rate along with good people and customer service. I like the rates that I get for the insurance also. I get a cheaper amount for having 2 cars covered.

I was a State Farm customer for several years. I never had a wreck, or anything to that sort. I get my renewal and it jumped up a lot per month. I called to see if they would do anything to help. They didn't, and so I went with a new company that saved over 20 bucks a month from their original lower price that I was paying. Then after I canceled they wanted to check and see if they could save me money. No thanks!

So to be frank State Farm has some pretty decent insurance coverage for homes and otherwise. That said I have to say their auto insurance is a bit lacking. Mainly with the serious price hiking when you have a term of it solo from other things like homeowners insurance. Sadly, The General in my area has way better insurance for a solo driver like myself, so I will be dropping them like a hot potato come this spring.

I have used State Farm as my auto insurance since I was 17, and almost two decades later I still do. My agent who signed me up was excellent and I'm thankful he's still there. I use them for other policies and each claim I have filed has been a great experience, even though the situation is the worst.

Good insurance at a fair price. Good customer service, never had any issues with them. Always had a pleasant experience when talking to customer service. Been with them for many years. Can't go wrong with them.

State Farm had great service from friendly people and they seem to actually care about you as a person, not just a policy number. Coverage is average compared to others but their customer service sets them far above their competition.

State Farm has had the lowest rate available to me for quite a while, and it continues to drop every couple years. The last company I was with had increasing rates every time it renewed despite no changes and no accidents. It got really frustrating. My experience with State Farm has been just the opposite.

I have had a great experience for the 12 years I've had this insurance. I have been in multiple accidents, none of which were my fault, and every time my insurance was available right away to help me. One accident was so bad I even had to have my car replaced and they helped me every step of the way.

Customer service at the 1-800 is extremely nice and helpful. My local agent is nice, but they really put on the pressure to add to your policy or purchase additional services. That's a real turn off. Other than that I'm overall satisfied. However, I feel like I pay more than others, but I do have the lowest deductibles on my policy.

I was in a multi-car accident. I got rear ended after which I swerved to avoid the car in front of me. I have to say State Farm handled everything excellently. Very good communication, and explanation of what I need to do, what will happen next, etc. There was no hassle in getting my car fixed, they even made sure the repair place had a rental waiting for me when I got there. That's probably a standard thing, I am not sure. But I was pleased with their service overall.

I really like State Farm because they are always very sweet when I am in need of help. They have always answered my questions and do it in a very respectful manner. I am thinking of staying with them for the next year.

I have been with State Farm for as long as I have been driving and have yet to have a bad experience with them. Anytime a question would arise or an issue would appear, my agent was always there to help me out.

I have always had great service through State Farm, my agent is always super helpful. We processed a claim and it was put through very quickly and they gave us way more back on our claim than I thought they would. My agent is very interested in keeping close personal relations, my kids were pictured in our local paper once and she cut out the clipping and sent it to me. Little things like that matter to me and let me know she is interested in being a good agent.

I have had the same insurance policy with State Farm over 3 cars, and 30 years. They've been consistent over time. I'll most likely stay with them, although I have noticed a few more competitive companies for fees. I'll most likely just stick with this policy.

State Farm have been helpful when I needed them. I got into a wreck and they made everything go smoothly. I was able to submit my claim and everything was handled within only a few weeks. I don't think other agencies in my area would have got things done so quick.

It is a little high but it is cheaper than most other insurance carriers in my area. I have the roadside assistance which is a lot better than other carriers. I had them when I first started driving and currently have them. If for some reason you break down and need to be towed you can be towed without having to pay up front and get reimbursed later. This works out great especially if you don’t have the money to be towed. You obviously already broke down so you are going to have to pay to get your car fixed so this definitely helps with that expense. Most carriers want you to pay this up front and get reimbursed. State Farm doesn’t do that.

State Farm has been really helpful in the past with a lot of different things. When we previously had issues with our other insurance company not reporting our vehicles being reported, they went ahead and covered us anyway. The people at my office are super helpful too, and always receptive to a phone call. The coverage is fairly inexpensive, too.

State Farm has been great for me in the past. It's definitely not the cheapest insurance, but I know I'm always in good hands. I had a sudden cracked windshield early in the morning one day, and my agent was able to get it repaired same day! I've never heard of something being fixed in the same day as you turn in a claim. And the best part was, my rates didn't even go up because of it.

I have been with State Farm for almost 20 year. In all that time I never had a claim until this spring. I had a tornado hit my property and take out a barn a deck and a ton of personal items on the property. I have to admit I was a bit worried about the whole claims process but holy smokes talk about amazing service. I was helped every step of the way and so pleased with how smooth it went. I love State Farm and plan to be with them for a long time.

My car was hit by a State Farm insured in April 2017. State Farm paid auto repairs promptly. I wish I could say the same about the medical side of the claim. I was unable to get out of bed - except to go to the doctor and physical therapy for 4 months. I notified State Farm in October 2017 that my claim was complete. I mailed them a log of my pain levels and medications so that they could see the level of my disability. I have called the claims office several time and have been told that the claim was transferred to someone else, they were reviewing it, etc.

In 30 years never filed a claim. Roof leaking in two spots, coming in under baseboards behind drywall. Ceiling in room under is brown from water damage. Call 3 roofers and all say no way to tell what is actually causing leak without removing several shingles, need new roof. File claim with SF & adjuster says can't see where roof leaks. Adjuster can see Interior walls, ceiling and floor wet from leak. Adjuster says, "Call the roofers and see if they can spot where the damage is." I tell him again, called 3 roofers and all said need a new roof. Water leaking into house during rain, I can't see source, adjuster can't see source, 3 independent roofers can't see source but damage from water apparent and visible. Claim denied. State Farm is pretending to be an insurance company.

A few weeks ago I was in an auto accident so I can tell you just how good State Farm is. All I had to do was call the number on my card and roadside assistance was with me within 15 minutes. Bafflingly, the tow truck beat both the cops and the ambulance to me despite me calling 911 before. I wasn't severely injured and only stayed in the hospital for about 3 days. The claims was handled with hardly any action or intervention on my end. My car came back to me good as new within just 1 week of leaving the hospital. There is no car insurance company on this earth that is more attentive than what I witnessed. State Farm is just an A++ experience all around.

This company has always been around since I was a kid. They have insured many of my family members for decades. They offer a very personal touch and have a small hometown feel. Everyone who works there is very friendly and personable.

I have had State Farm insurance on my house and vehicles for 20 years. I have had the same agent the whole time. He has taken care of my family like his own. I know that we pay a premium for this service, but insurance isn't something that I really want to skimp on.

I have been with State Farm Insurance for over 30 years. I was with them when I learned to drive, and have been with them ever since. I have had multiple cars, and then renters insurance, 2 homes, and never have I had a problem with them. I've had a total of 2 agents. I have lived in 2 different states which is the reason for the 2 agents, and both were/are the most helpful people. State Farm goes above and beyond to do a yearly review with you on your policy to see if you need more or less coverage based on your situation. Driving more/less, having more items/less. It's a wonderful service. It's nice calling a company and them actually knowing who you are. I've unfortunately had to file a few claims, and they actually want to know how you are. Great feeling. Great people. Great company!

I am happy with my insurance company. When I have called for roadside assistance, which thankfully is under my coverage, I was able to have help provided within an hour's timeframe. I am always able to speak with someone and get the answers I need. I also enjoy using their online services, especially in terms of paying my bill and viewing my coverage.

State Farm is overall a fairly good insurance company. They have been around a long time and are mostly trustworthy. The coverage packages could be better, but compared to some are passable. The customer service is attentive to one's needs and knowledgeable when you have a question.

I've never had any problems with my State Farm insurance. I've never been in an accident, but have had my car vandalized a couple years ago. I called my local agent and they sent out a claims specialist within a week. The damage was pretty simple to assess. I received an approval for the claim and an amount within another week. The check was mailed out shortly thereafter. The entire process only took about 3 weeks total from when I called State Farm to when I received the reimbursement. Everything was pretty easy. Beyond that, I've never needed to call them for anything.

This company misrepresented the initial quote by leaving out the fact that I would need to plug a device in my car to get their discount. I went through the process on the phone innocently and even decided to do renters insurance. The money was taken out of my checking account ASAP. I then found out about the device they were going to send me (but never mentioned) and promptly canceled. I had the chip arrive in my PO box about a week after canceling. I sent it back. Then I began the daily trips to the post office to get MY REFUND. I STILL DON'T HAVE IT 7 days after they say sent.

I haven't had insurance with State Farm for very long, but so far they've been very helpful and friendly. Their rates for the state minimum amount of insurance is also significantly lower for my car than the rates offered by Geico and Progressive.

State Farm has been our go-to insurance for the last 10 years. Our local rep has been particularly helpful, he has answered all our questions promptly and offered advice on numerous occasions on the rare occasion that we have had to claim. It has been dealt with promptly.

State Farm always helps me with any problem I have. They answer fast and they provide with the best and the most quality services. It's cheap, many friends work with State Farm and we can talk about it.

I usually use State Farm for all my needs and we've been using them for about 5 years now with no problem. Everything is in one bill and they offer some great services that have always been there when we got in a bit of trouble. Customer service is always nice and respectful.

A few times that I have had to contact State Farm Auto Insurance and it was dealt with quickly and easily. While they perhaps may give issues for harder claims I haven't had to contact them much so I don't have experience with that.

They are so great. They have always been there when I needed them and have never given me any problems whatsoever. I can always get my guy on the phone and they don't raise my rates for stupid reasons.

We have had State Farm for many years. They have always been very helpful to us when we needed to make any changes to our policy. They processed our recent claim on my husband's car very quickly. They are always ready and willing to help in any way they are needed to.

I've had State Farm as my insurance company ever since I've had a driver's license, almost 40 years now. In all that time I've only had to make a few claims, and in every case they were fast, helpful and very thorough. I recently got a new agent, and the first thing she did was find ways to save me money on my premiums. I'm a State Farm customer for life.

Customer service has been great. I have missed my payments a few times and my agent's office calls me and helps me get the payment in before the policy is canceled. Let's face it, sometimes life gets really busy and customer service like that takes a lot of hassle out of the situation. I have only had one claim in the last 20 years, but it was handled well, and they set me up with a car for free while mine was in the shop.

When I call State Farm they answer my questions quickly. They are friendly and quick. If there is a discount they will make sure that I receive it. I have had to call with questions on claims that happened with other peoples insurance companies and they do everything in their power to help me.

I have been with State Farm now for many years. I believe since I started driving back in 2004, so nearly 15 years now! The only reason I do not give them an overall perfect score is because they are a tad bit pricey. I feel my monthly premium is a little expensive compared to other auto insurances out there, but that should go down once my car is paid off. Other than that, I have truly nothing but good things to say about my car insurance. In fact, before I switched to online billing with them and would go into the office monthly to pay my bill, the receptionist and I would strike up great conversation.

I had an issue with a bill, and the customer service was prompt and responsive. Overall, whenever I had problems or didn't understand something, the insurance agents provided a concise answer. They were very patient and tried to explain things to me, in a way, I would understand.

I have had a fantastic experience with State Farm. We had a very bad accident a few years ago, which wasn't our fault. State Farm helped us tremendously when we reported our accident, and helped us to be sure we weren't screwed by the other driver's company. They also did a fantastic job with claim we had, when we were at fault. It was a minor bump up as my husband accidentally hit a car in a parking lot. Since the damage was minimal, State Farm didn't increase our rates and we had to maintain no accidents for five years. We did that, and all has been well. They were very accommodating and kind to us during that time.

Every time that I have called my auto insurance they have always been prompt about getting back to me no matter what I need. They get to know you personally and offer to help in any way that they can. I have never wanted to switch companies due to their great service.

State Farm is not "like a good neighbor...". It denied my claim for very extensive water damage caused by a shutoff ball valve leak. SF claimed the valve was old, failed because it probably was turned on and off too much, and that it probably was installed incorrectly. All of these assumptions are inaccurate. Also, SF denied the claim because, according to their agents, in the fine print of its policy, it states SF does not cover most plumbing failure damages unless caused by freezing. It would cover, however, damage from a leaking old water heater, which is a case of inconsistent logic. Certainly many houses have plumbing that fails and causes damage, and obviously owners buy insurance to cover such losses. Yet, when expected by trusting, naive clients -- this is not covered by SF.

Gave them a bill of sale for 1 of my 3 cars and they continued to bill me for all 3. When I spoke to agent they said they would issue a refund. Continued to be billed me for 2 more months for 3 cars. Still no refund. Left and went to travelers and State Farm continued to bill me for the next 2 month but at least it was only for 2 cars. When I call they say they will submit the claim. Love to put it on another department. Joke!

I have been a customer of State Farm for years. I had auto insurance under my parents with them then when I got married, I went ahead and kept my policy with them. I really like the company. My agent is super nice and is very helpful. I like the office and the staff. Everyone is so helpful and I don't have to wait around for a phone call. They are good with getting back to me in a reasonable time. I like it a lot.

State Farm has been nothing but pleasant. I have been with them ever since I turned 16, granted I do not know what all the numbers meant at first but they went over it with me and gave me what they thought was the best plan for how I drove. They have since helped me save money by changing it on how I am now driving 16 years later. Everyone in the office I am with is polite, nice and helpful.

I want to say that I've had a good experience with State Farm. They have been very helpful whenever I have had an adverse experience with any of my cars. They are a little more expensive than some quotes I've gotten but my agent has always been there for me when I needed a quick response to any question.

I have been with State Farm for about 8 years now. They have always been so easy to deal with and helpful along the way. I've had 1 car that had electrical problems because it was jumped wrong, they fixed it. That same car was in a very bad accident, almost totaled and they fixed it. They also stayed on top of the dealership while those repairs were going on. I also use State Farm for my business insurance. I can email the office or call, either one works really well. I would suggest State Farm and my agent to anyone.

Overall, I truly enjoy working with State Farm. I enjoy the personal touch I get with my agent. It's been 10 years since I've had a claim on my auto, but they are easy to work with. You never have to worry about getting the runaround. You pay a bit more, but if I ever get into an accident, I know that I will be covered.

I used to have State Farm insurance for my 2002 Chevrolet Impala. I say "I used to have" because I had an accident. The claims processing at State Farm is very slow. The price I was paying was a lot higher than what I found later with other companies. I was eventually paid after my accident, but it took a very long time to receive the money and I had to be on the phone with them for hours by then. Their customer service representatives are quite helpful, but there is nothing they can do to overcome the limitations imposed by the company. Overall, I would not get insurance from State Farm again in the future.

What really sold me on State Farm was their customer service. I was shopping around for a lot of different policy places and what really landed me was my actual agent. He was very on top of it. He was calling me with whatever I needed almost instantly.

I'm happy with my State Farm Insurance agent. I've shopped around a bit in the past and have found the prices to be pretty competitive. This means a lot since State Farm has such a good reputation and I feel like I am getting very good quality coverage for what I pay. I also bundle my house insurance with my auto insurance, so I get a bit of a discount that way as well. Everyone I have ever spoken to at my local agency has been very friendly and helpful. On the rare occasions when someone in my family has needed to file a claim, they were always patient and nice and walked us through everything. Overall, I'm very happy with State Farm.

I get the best rate that I have found through State Farm, so have been loyal to them for a bit. I would change if I found a better plan price/Deductible, but haven't so far, so I am sticking with State Farm. They are also pretty easy to get in touch with if I have an issue, etc.

I have seldom had any issues with the agents themselves. Many of them have gone beyond the call of duty to help make sure that I got the support I needed from the main office. There was one location where the main office never assigned (or allowed us to choose) an actual agent, and we kept being switched from office to office. Their Personal Injury department is also one that could use a complete makeover when it comes to being customer friendly and continuing to help people recover from injuries caused through accidents.

I have had State Farm for 20 years that covers my home, car and motorcycle. I had a claim on my bike, someone backed into it and a few years ago I had a water damage to my house and both times the company was right on it and were great and my rates did not go up.

Agents very rude and evasive with inadequate answers as to why continued delays in cash out of life insurance policies. Excuses on top of excuses to delay, delay, and delay. Local agents grandstanding!

My State Farm agent has always provided tiptop customer service, but it's expensive. Honestly, I only stay with them because of the customer service, and its hometown people. They are people I've known and trusted since I was a little kid. Otherwise, I'd go with a cheaper agent.

They are a solid company. I have no reason to switch to another company at the time. State Farm takes care of what I need without charging too much. I can call them up and ask questions at any time. They are friendly and do what they can to make sure I have the right coverage.

My experience with State Farm has overall been a good one. I mostly interact with them through email and rarely have to call or visit. I appreciate the convenience of this. Also, the price was the best from a reputable insurer and so I went with them.

My experience with State Farm has been overall positive. Their customer service is extremely helpful and it's quick to get someone on the phone. Although I haven't filed a claim, I feel confident that their claims process would be just as good. I have zero complaints.

I have been with State Farm for a while and have never had a problem with them at all. The staff is friendly and helpful and always willing to give me time to ask questions or get my ducks in a row. I appreciate this company quite a bit.

Our agent makes sure to do the proper things for us. They will modify our coverage to save us money is appropriate. They will also take care of adding and/or changing cars and coverage for our family. They process claims quickly.

State Farm has always been like a good neighbor. They have offered reliable service during the entirety of my adult driving life. I have also received dividend checks from the company from time to time. I have never had a complaint or an issue with the two claims I've had to make during my 43 years of life... and my rates have always stayed very affordable.

Luckily I haven't had to file many claims with my insurance but when I have it has been a relatively pain free process. I like that I am able to get discounts for multiple policies -- I have three through State Farm. I didn't love my experience of changing agents -- after I had selected a new one in my new location I received a phone call from some random agent informing me that my coverage had been moved to them. This wasn't true and troubled me.

When I had State Farm they dropped us as a customer because of my teenage daughter having 2 accidents in a year despite those being our only claims in 10 plus years. They said if we had her move out of our house we could stay insured with them.

I've used State Farm for many many years now, and I have always considered them a great asset. The service is affordable and paired with a great price that is easy to manage. I think it's been about 6 years now since I switched over to State Farm and couldn't recommend them more!

I've never had a issue with this auto insurance company. The customer service representatives that I've dealt with were very friendly and professional. When I had to file a claim (hit and run), I didn't encounter any problems. The service was smooth and hassle-free. The only downside is that they're not the cheapest auto insurance out there.

Easy to get claims in, and also with towing. You call the towing company that you want and take the bill down and get reimbursed the money. Also they give great rates and get it cheaper for having more than one car covered.

The few times I have had to contact customer service, they have been beyond helpful. The salesmen haven't been pushy and they actually helped me reduce my coverage and get discounts. It wasn't embarrassing at all to call and file a claim. Most of the services can be done online, which is really helpful since I live in a small town that's about 20 minutes from the nearest office. The agent has even ran paperwork by my house before. Very personable!

I have had an overall acceptable experience with my auto insurance company. The process for claims has been smooth and without trouble, and their pricing is similar to other companies. For my needs, the services they provide are a good match.

State Farm is good, but not excellent. It is cheaper than most of the insurance providers in my area, so I just stick with them. I like that they have more insurance agents than the other providers, too.

State Farm probably isn't the cheapest insurance, but I've always been happy with their service. They also offer discounts on home/renter's/life insurance, so I do my renter's insurance through them as well. My agent is a pretty nice guy who even sends cards at the holidays and on my birthday. Paying my bill online is easy and I don't need an account to do it. All I have to do is type in my birthday and my phone number and it matches up my bills. I actually paid my insurance for the next 6 months today and it took 2 minutes. So, really no complaints at all with State Farm Insurance.

It is just a solid company that has always been good to me and I have never really had a problem with them. The price is always fair to pay too so I am just not sure I have too many negative things to say.

We were involved in an accident that wasn't our fault. State Farm helped immediately, paid for the repairs, and didn't change the cost of our insurance due to the accident. It was taken care of extremely quickly and easily.

State Farm is a great company. But sometimes, it's too big and wants to overprotect you. Obviously, it's to make more money. But I don't know enough to consider not paying for what they pitch me. If they want to have happy customers, they need to manage that better. I have to feel good about what they are selling me. I work hard for my money, so they need to protect it more.

Purchase a commercial auto insurance on my local office. Give me a price on paper, sign in and 15 day later my cut went double. Bad experience with this company. I will never do business with State Farm...

State Farm has been punishing customers like me for exercising our legal right to use mechanics and auto body repair shops of our choosing, instead of the ones that are in State Farm's approved network. It is currently a defendant in a class action suit (Quality Auto Painting Center v. State Farm) for pricing fixing, because it pays an incredibly low rate to its in-network shops and then demands that out-of-networks shops accept the same rates or lower.

I’ve had car insurance through State Farm for awhile now. Never been late on not one payment! Had to cancel them out because I’ve gotten into an accident on September 10, 2018. Me and the other driver involved both happened to have the same insurance “State Farm”. The other driver cut me off trying to do an illegal U turn on a busy state highway. Leaving me with 3,000$ in damage towards my vehicle.

My sister was hit by a man turning in the wrong lane. The driver apologized and had all the information needed. The police officer said there should be no problem since clearly she was hit. State Farm doesn't want to pay. Going so far as to say the police wasn't an eyewitness. I called for her myself and was told an investigation was going on because the owner of the vehicle claims the driver didn't have permission. My sister called the courthouse and no charges or police reports filed from my understanding. State Farm said the vehicle owner will not answer the phone. State Farm wants my sister to go through her insurance which she has a $500 deductible. State Farm is a poorly handled business that is shady. I've told my sister to get a lawyer. Whether she will or not I don't know. Her car is totaled and State Farm hasn't even considered giving her a rental.

I called my local office the last week of September to see if they offered renters insurance. I waited a couple days and never received a return call. I proceeded to shop other companies and got renters insurance and the same coverage for my 2 vehicles for less than the auto policies I had with State Farm. I called the local office to speak with my agent who was out of the office again to cancel my policy. A gentleman took my cancellation request and assured me it would be processed that day. 2 weeks later I got an auto withdrawal out of my account for the canceled policy. I called the office and the cancellation was never processed. They proceeded to tell me that they submitted the request and it would take up to a week for them to get a response from the main office and then the refund process would begin. So, it will be over a month before I receive a refund from a canceled account due to their mistake. This is unacceptable!

My truck has been broke down for 3 MONTHS!!! Every time I call it’s the same stories, and they say they will email me or call me and NEVER do. They will NOT help get my vehicle into a shop and it’s covered! Pathetic!

I had an auto accident the first week of September. The process to file the claim was very easy and tow truck was sent right away for me, that was a good start. Since then unfortunately it’s been an issue between the body shop and State Farm finding parts to replace on a vehicle that does not even have 10k miles. One month later and my vehicle has not even been worked on due to them sending wrong parts and trying to find cheaper used parts from cars with more miles than my vehicle. Another issue is they have made several payments to the wrong body shop after I had to tell them about the error each time. Have never been so disappointed by them. Past experiences have always been positive but unfortunately I cannot say the same for this go around.

I’m writing you as I’ve sat in my car for 7 yes that’s 7 hours, still waiting on a tow for my Mustang that’s clutch went out at 6 am and it’s now almost 1 pm. I call and am always fed crap about someone else coming. You will always hear, “my goodness I’ve never seen this happen before” load of crap. I’m still waiting because I will not foot the bill. State Farm said they will cover it in full so we’ll see about that. I definitely regret switching from Geico. State Farm offered a slightly lower rate and now I understand why. It’s worth a little bit more change. I’ll be going back to Geico.

We are 2 disabled seniors who rented a house from their insured. My husband is a disabled vet. We had to flee the house because of a defective roof, mold and then rodents. We paid for our own temporary housing, mold testing which the used and cooperated with their adjusters. It is 4 years to date that my husband was rushed to the ER due to the toxic mold. We called them and tried to settle. They also lied about the amount of coverage (OH, they found another million dollars)... they promised a free mediation and then renigged on that. Hired an attorney and then after spending our last dime, they still won’t even pay for our expenses for storing the rodent and mold infested furnishings for their review (took them over 3 years).

I preface this summary by saying, if I could give a negative or zero stars I would. Today I walked to my mailbox, pulled out an envelope from SF. I thought it was my quarterly auto card. Surprise for me, it was a letter telling me they were not renewing my auto policy on one of my vehicles and dropping my spouse from the policy as well. The letter noted two dates of claims in which we had no injury/no damage payout auto accidents. Basically stating since we made two claims over a two year period they deemed us a risk for more claims. A risk? Seriously? And more claims? I thought that was the point of insurance?

State Farm representatives have been calling me for 2 years now to get a quote. The most recent, called me and I stated that I was busy and to please call me back in an hour. The rep continued to try and ask me questions. I stated again I cannot speak right now and call me back in an hour. When the rep called me back, he started to convince me to get a quote. I started that I am not interested in a quote at this time and he hung up. This is the third time that upon stating that I am not interested in a quote that I was hung up on by a State Farm agent. No good bye, no "think about us in the future". Hey State Farm, if I would ever be interested in your products, how do you think I would feel about choosing your company?

This guys never seem to help out. Worst insurance ever. Waste my time and money. Please shop somewhere. Been waiting 3 month to get my truck back. Call State Farm and they still get mad when I call them to fix my truck that I pay the insurance on time every month.

A driver with State Farm coverage hit my car. It was a fairly minor fender bender. I have been trying to get a claim processed for over a month and never get any response. I call and they say, "You need to email pictures." I email the pictures - no response. I call and they say, "We never received your pictures." Resend, get confirmation of receipt, call back and they say they didn't receive the photos in spite of the fact that I have a confirmation email. This is still going on. They just want to wear you down until you go away.

Honestly their insurance is great. Never had issues... until today, upon leaving work while enjoying a cigarette in the parking lot I happen to lock my keys in my car, oops everyone does it right, so naturally I call State Farm's roadside assistance as I have in the past. First call everything went fine. "Someone's on their way to help." Sweet. So I'll smoke another cigarette and goof around for an hour as that was the stated time frame, so an hour goes by and no one comes, thinking maybe I gave them the wrong address, I call again only to be told there is no one coming. They didn't even have a open service request, alright so I got forgot about again.

I’ve had State Farm Insurance for 30 years with only very minor claims. I'm currently looking for another company. My parents were with State Farm since I can remember. They already left. I was in a very serious car accident several years ago. It was 100% the other driver's fault. The other car sped up and made an illegal U-Turn from the right lane in front of me, while I was in the left lane. It was during rush hour, so there was no possibility that I could change lanes. Their driver's license and insurance had expired.

I’ve has State Farm Insurance for 30 years with only very minor claims. I'm currently looking for another company. My parents were with State Farm since I can remember. They already left. I was in a very serious car accident several years ago. It was 100% the other driver's fault. The other car sped up and made an illegal U-Turn from the right lane in front of me, while I was in the left lane. It was during rush hour, so there was no possibility that I could change lanes. Their driver's license and insurance had expired.

To be clear, this review is not about my State Farm agent or her staff. I have nothing negative to say about them. This review is specifically for State Farm's roadside assistance program, administered through Agero. I broke down on the highway this past Friday evening. I am not an automotive expert but I was fairly certain that it was my transmission. I called State Farm's Roadside Assistance to request a tow. At the time, I was not aware of State Farm's policy that they will only pay for the vehicle to get towed to the nearest auto repair facility. That stipulation is terribly inconvenient, but it is explicitly stated and it is on me for not being aware of it. Anyway, after being informed of the policy by the Agero phone rep, I took it upon myself to locate the nearest repair garages that specialize in transmission repair. I found 2 about 20 miles from where I broke down. I also located a 24 tow service located about 1 mile from where I was located.

My Mom is 81 yrs old so I have been trying to handle this situation for her. I got a police report and submitted the claim before 10 AM the next morning because I couldn't get the report until 9 AM. I waited 3 days to find out when I could get the car in for repair. I called to find out they had done NOTHING. The individual I spoke with said we don't even have the police report and none of the 3 other drivers had called in, and I had provided them with all names and numbers of everyone involved at the time of calling it in!

I gave them a 1 only because there weren't any negative ratings. Have had all my insurance with SF for many years. Didn't mean anything. They blew me off. We called the agent's office and they told us they couldn't help. Referred us to a call center. So much for being there for us. The agent never called to check on me, I had to call him. NOT one follow-up call, but interestingly enough one of his employees asked us to come in to see if we needed to upgrade our insurance. Why upgrade something if they denigrate and deny claims you on the existing policies? I filed a claim and you would think I was a criminal.

I have been an accident free State Farm insured for 25 years. Two days ago a lady hit me in a minor fender bender type accident. She filed a claim under my State Farm policy. State Farm paid her almost same day despite my heated objection. She hit me. Here is the deal. State Farm knows they can jack my rate to recover the claim amount, they know under California law I cannot change insurance companies for five years. I am locked in. Their claim agents get incentives for moving the paper. If they had denied the lady claim the paper would have around awhile. SUMMARY: THEY THREW ME UNDER THE BUS.

Seven weeks ago my home was invaded. My patio door kicked in, home ransacked. My truck parked in my garage loaded with antiques and other items inherited from my parents was stolen. I’m still waiting for an adjuster to come out... Seven weeks.

This is the absolutely worst insurance company I’ve ever had to deal with. As of now I been in a car accident with supposedly one of their insurers. This guy insurance lapses and he currently doesn’t have coverage. This company told USAA they have to investigate that he doesn’t have coverage. This been since Sept 2. It does not take a whole darn week to figure out this man coverage. I hate State Farm. What does it take to say this guy doesn’t have insurance. How much investing you have to do about that. They don’t even qualify for one star.

I have been with SF for over 30 years and things are not like they use to be. My daughter had a fender bender and we were advised by SF to take it to one of their recommended collision centers or we would risk the chance of the car being a total. I agreed and after 9 weeks of our car being at Caliber Collision and SF and Caliber advising us that our car would be ready in few weeks we are now finding out that our car is not going to be fixed and it will be a total. They could have told me that from day 1. State Farm is horrible. They don't return call and they have mismanaged this situation from the get go!! I am canceling my auto, home and life ASAP.

I have had insurance with State Farm for over 35 years. I wish I could add up all the money I have paid them over the years. I have had a few claims over the years but was canceled. Last year after my daughter and son in law had a fender bender and since we are in the same household I was canceled. I guess State Farm needed my money to pay for their name to be on every sporting event wall, marquee, field and program. I sure don't think I was treated fairly. I tell everyone I know NOT to get insurance from State Farm.

I called for a quote. They quoted me 134.80 for liability. I checked my receipt. They charged $234.80. All my calls are recorded. I can prove what I was told vs what I was actually charged. When I called to cancel they told me I can't cancel within the 1st 60 days.

I've had the same experience that others have had with State Farm. My 23 year old son was hit in the back rear tire in a 5 miles hour speed zone. The collision bent the rear axle and the car was totaled. Again, this was in a 5 mile hour speed limit zone. State Farm could care less what the speed limit was. Obviously, the other person was exceeding the speed. The other car, 2015 Toyota Camry was totaled as well. How can two cars be totaled in one accident in a 5 miles hour speed zone. State Farm determined it was my son's fault. They never spoke to him. They never sent anyone out to look at the car. When I called to talk to them about it, they never responded. State Farm just does not care or want to spend the time to determine liability. Now, they have sent us to a risk pool. My family has over 85 years of combined driving experience and 1 accident. Thanks State Farm.

Use literally any other service. I have had State Farm for 11 years. They are never, EVER on your side and absolutely DO NOT fight for you. They literally let all of these no-name insurance companies walk all over them. They will call you and put you on the spot and try to get you to say the wrong thing. I know nothing about the mechanics of a car and I tell them that over and over again but they insist I answer questions I don't have the answer to and when you call a part the wrong thing, they then take that as facts and refuse to pay for it. I am a 27 year old female. I don't know the ins and outs of cars. Bottom line here is: FIND AN INSURANCE COMPANY THAT WILL ACTUALLY FIGHT FOR YOU. END OF STORY.

Let me start off by saying I have had insurance with State Farm at least as early as age 18. No late payments lapse or anything of that type. First claim was filed during hurricane Matthew for my vehicle. Which was a complete headache and took 2 months and was denied payment for damages and had to have the dealership fight it out with them about damages only for them to pay 2 months later and 1 month after I had spent 1,000 out of pocket on car rentals because they didn't want to pay. Then on July 12 this year my home was broken into and we basically got cleared out. Police were called. Insurance company was called. A recorded statement from Insurance was taken probably a week after incident only to be asked after the recorded statement if I had any proof of where I was at the time of booking in!

We have used State Farm for over 30 years. We filed our first car claim in May 2018 and State Farm denied it having no proof, saying it was our word against the other driver. After the driver backed into my son's car she sat and waited while he got out of the car. She then gave him her D.L which he took a picture of. She then denied to State Farm that she hit him. State Farm refuses to explain why she would wait for my son and then give him her info if she hadn't hit him. They will not give us info on the damage on her car and my son's car to show that it couldn't have come from the accident. After many years paying State Farm we are really disappointed that they have done so little to investigate. We will be moving to a different insurance company. The big shame is that our agent is great. It is useless, however, to have a great agent if he is not backed up by the company.

We have been good customers of State Farm for years. We spend a lot on premiums for auto, home and life insurance. My son was badly injured as a passenger in an auto accident and the driver at fault was also a State Farm customer. State Farm does not care at all! My son’s life or well being did not matter to them. He was an innocent victim whose life will never be the same. We had to hire a lawyer who thankfully helped us through the whole process. But we are beyond disgusted with State Farm and are in the process of finding a new company to switch to. In our dealings we have heard they are one of the worst insurances when it comes to helping victims. That is not a company I want to do business with! They are NOT a “good neighbor” at all!

Involved in a hit and run. A few days later elderly woman was found and confess to accident, she informed State Farm to pay all damages to us. State Farm lied and refused to pay us despite hard evidence, in a nutshell.

I would never recommend this company to anyone. My daughter was in a car wreck. I have custody of my daughter but not through the courts. Her father is barely around and State Farm has the nerve to put the father name on the check when I take care of her PERIOD! Now I have to somehow convince her father to try and come with me to cash the check. PURE**.

I switched to State Farm while I was in Tennessee. I was doing my internship in TN but still had New York License Plates. State Farm gave me TN insurance on NY plates. Due to this NY DMV suspended my license and registration plates since the day I moved to State Farm. State Farm never gave me a notification that my insurance is not compatible with NY plates. Since now I moved back to NY. I was pulled over and told I do not have valid driver's License & my plates were suspended. After checking with DMV, I was without insurance in DMV records ever since I moved to State Farm.

I have had State Farm for 30 years. Homeowners, car. I recently put in a claim for leaking roof and from the roof leaking I have mold in my closet. The adjuster came out, was on our roof, saw the damage. Came back to us with a lowball figure... I am currently gathering estimates from roofers. Today I received a threatening letter. I have had three claims on my homeowners and not to have any more going forward. These claims including this latest are under 10k... and are old claims. I still do not have an estimate for mold remediation. I am filing a complaint with the NJ Dept of Banking and Insurance. I have had it with this company!

What I am about to say has nothing to do with my State Farm local agent. They did a good job servicing my family’s auto insurance needs. I called into my local agent to request a simple proof of insurance card. She says “hey just a heads up a letter is being mailed to you for non-renewal on your family auto policy” (3 drivers). My son did have an accident that he was found at fault for technically and the insurance went up in a large way of course. But I was told that the 2 other accidents which were not his fault (one was an old lady hit him head on and the other he was rear-ended) were also the reason we were being dropped combined with a claim that I had 5 years earlier when we were with a different company - Allstate in a different state, which I was not at fault for (lady in a very dark heavily tinted Mercedes slammed her door open into my path).

We had State Farm for almost one year. During that time we had two claims, collision with a pole and hit a deer. We received a non-renewal letter because of two claims within a year. Terrible!! State Farm is not a good neighbor and is only there if they do not have to take care of your accidents. I guess someone has to pay for all their fancy commercials! Please beware. They will sweet talk but in the end State Farm looks out only for themselves.

We had the most ridiculous experience on the phone with a State Farm agent named Mary ID#**. We were on the phone for 2 1/2 hours and accomplished nothing. We gave her our personal information (names, cars, VIN, etc.) at least 5 times each (and that's being nice). She repeated the same questions so many times we thought this was a genuine prank. The biggest mistake of the call was, she had opened individual policies for the 3 cars we are insuring instead of 1 on my wife's original policy. Which my wife and I caught because the price was so much higher than usual.

I was just declined for my auto insurance renewal at State Farm. State Farm can insure who they choose in compliance the regulations, and there is certainly no violation here. However, a prospective customer might want to include these items: I've been insured by State Farm for over 40 years, and with business properties, home and rental policies, business vehicle fleets and family vehicles, I would estimate I've supplied over a quarter of a million buck in premiums to the company. My driving record is clean, going back decades. This year, I had two parking lot rubs that cost State Farm about five hundred bucks in claims. Total. I have no other claims, again, going back decades. Lesson learned.

Got rear-ended in a one lane construction zone on 35w (freeway) in the middle of nowhere, on a 90 degree August day. I wanted to get off the side of the road first, then deal with all the other details. I have emergency towing and roadside assistance on my policy. Long story short the trooper had to call me a tow truck despite talking to various State Farm reps (I was put on hold and transferred around several times) for more than an hour. None called a tow, they were asking policy related questions instead. The kicker is that most of them asked me if I was in a safe situation and I flat out told them NO! I'm on the side of the freeway in 90 degree heat with people whipping by at 70 mph!! 3 separate vehicles hit the construction barrels blocking the other lane while I was sitting there trying to simply get towed off the road... NOT SAFE!! I think I'm going to dump these losers!!

My daughter was rear ended by a State Farm insured driver. After 2 and a half weeks State Farm finally accepted full liability for the accident. Our car was considered a total loss. My daughter is a working college student and in order not to lose her job she had to rent a car while waiting on State Farm to hear from everyone involved in the accident even though it was a rear end collision and the State Farm admitted fault. When it came time to be reimbursed for the rental State Farm was sent a bill for 656.85 however they sent us a check for only 415.35.

One year ago, I received my new premium -due notice on my auto. There was a form letter included stating that due to a recent credit bureau report from Lexus Nexus, my premium increased. I have a higher than average rating - from 815 to 869. (The latter from Citibank where I maintain a credit card) I requested a credit report from Experian or Equifax and saw nothing that really indicated a problem. I determined that is was simply because they discovered I had reached the age where they think we're risky drivers. I have no claims, no tickets, etc.

State Farm currently uses Agero, formerly Cross Country Automotive Group, for towing services. They dispatched a local tow truck driver who ruined my steering. State Farm and Agero both refused to accept responsibility and would not cover the damage. Buyer beware!!!

I had a very small fender bender. No one came to look at my car or ask me for details. They immediately blamed me even though my car had no marks at all while his had obvious damage which I suspect involved fraud. I was treated with cold disrespect. After 40 years with them, I am looking for new insurance.

State Farm kept increasing my rates. I talked to the local agent about it and was told that everybody was being increased in the state. Called around and got better rate with another insurance company for $255 per month cheaper. I have been trying to get my State Farm policies cancelled and the agent is always out of the office and nobody else in the office can handle it. I have called the 800 number customer service twice and they say they can't cancel it because it has to be done by the local agent. It's been a week now and my State Farm policies hasn't been cancelled. I'm tired of dealing with State Farm and just want to be done with them.

Let's start with switching to State Farm was supposed to save me money, instead it's costing me over $500.00. I switched policies because the Perry ** offered me a lower rate on my auto insurance. I thought it was weird that they said I had to get life insurance on my daughter in order to get a discount but I went with it. They were supposed to have me set up with Homeowners, Auto and for some reason a life insurance policy for my daughter... I got a letter stating that my mortgage hasn't received insurance info from my carrier. When I called their 1-800 number the guy said I didn't have Homeowners with them. Then I found out they canceled my underinsured motorists clause on my policy.

Yes they were good when there was an accident last year. Yes they seem to have good prices on some of their products if you group your home/life/auto altogether. My concern is that when we purchased a used car to replace one that had been stolen the agent actually told me "it is statistically proven that when people replace a vehicle the incidents of accidents go up." Therefore the insurance is almost twice as much for what they say is the first year? Really? Then the agent tells me in a note that he did not explain that very well. LOL.

Had a flood in my basement due to a malfunction in my sprinkler valve. Within 2 hours the window well filled with water which then flowed into my basement through the window. I called my agent for guidance and they sent a water mitigation company out. Never mentioning that the claim could be denied. I opened the claim the same day, spoke to a claims person the next day who gave me my deductible and stated claim should be covered. Claim adjustor called almost a week after the incident and said this type of claim would be denied but she would come out to take pictures. Came out, took pictures and then denied claim. I asked my agent's office for second opinion or adjustor.

I'm very upset with State Farm, right now I don't have any car insurance and I do not know why they will not call me back to let me know why, I call them and they tell me that they will call me back and never do, I didn't call them for this insurance. They call us for this insurance, give us a pretty good price, I should have known it was too good, now I don't have insurance on my cars because State Farm play too much.

I was satisfied with State Farm until my agent retired and I was bounced around a couple of times to an agent, Tiffany **, in Abbeville, LA. My rate increased quite a bit so I got a more favorable quote from Allstate, where I had my house insurance. I had received a secure message from Ms. ** introducing herself as my agent so I sent a message to her using that same State Farm site. I dated it 3-17-17, informing her I wanted to cancel my policy as of 3-20-17, my next due date. I was paid through that date. I had informed Allstate that was when I wanted the transfer effective, so it would be a seamless transition.

Having been a happy State Farm customer for many years, with 6 policies through them, I am now experiencing the other side of the company. State Farm is finding me unjustly at fault for getting impacted by a vehicle driven by one of their agents. I asked for a reconsideration of fault, including more information, and was still found at fault. Due to the way the crash happened, and the other driver apologizing for it, he knew he was at fault. I am really surprised that I am being found the at fault party when the other driver hit my rear left wheel and quarter panel. State Farm is telling me that I made an unsafe lane change when their agent admitted turning into my lane. He did not indicate as required by law and did not check to see if it was safe to turn out of a stopped lane of traffic hitting me in the rear as I passed by.

I can't say one good thing about this company. My father passed away, and they would not cover his three vehicles, or his home. They basically dump you in your time of need. No advice, nothing You will get tons of junk mail from them even after they cancel your policies looking for payments that are not due. They sure seemed to like his payments for his umbrella policy all those years, but dropped me like garbage in my time of need. The lowest of the low, and honestly not very knowledgeable. If you can't be there in a hardship, you are just not an honest and reliable company. Please stop sending me mail asking for payments, and send my refund back that I have been waiting on for my cancelled auto policy, I think 6 weeks is enough time for MY money to come back.

I have been with State Farm for years. Michigan Insurance is very high. All the other insurance companies were over $200 a month. State Farm was $70 a month cheaper for the same coverage. The other insurance companies advertise how much they can save you but it’s a gimmick. State Farm has been great for the last ten years. They are easy to deal with. Always returns calls. Smooth transition to new vehicles.

I love my insurance agent. He is quick to respond and offer any information necessary to make a decision. Quotes are spot on and always competitive. The company has personal detail with policy and service. I truly feel like a valued customer. I could not be happier with this company!

Have been with State Farm since I was 16. Got a call they are dropping my insurance because of too many claims including their Roadside assistances. Had I know that they were going to ding me (which by the way when they sold it to me said it won't count as a claim) I would have bought AAA. Then had the nerve to tell me I had only been with them since 1995 (17 years) because when I was on my parent's policy it didn’t' count, never mind I paid the insurance. Which is not true and I outlasted two agents couldn't even get a phone call back other than to tell me I had not really been with them that long. They dropped my husband without any notice in 97 because he said he was going to shop around. Hmmm any coincidence that I just added my 16 year child? Maybe someone else wants 35 years from me? And yes, I had some accidents, I only had one ticket during that time. Never again State Farm and Geico insurance me on a much lower rate.

Stay clear of Michelle DeCarlo State Farm Insurance Agency. I had a policy for several years with this agency, and encountered nothing but problems. Each time a new problem occurred, I encountered incompetence, discourtesy and lack of ability to resolve the issue. When all policies were cancelled and confirmed cancelled, I still received a bill for one of the vehicles and renters policies, which I was abruptly was told; they would handle it. As the policyholder, I wasn’t even listed on my vehicle let alone any of the vehicles.

I got hit by a guy while sitting at a stop sign. State Farm refused to contact the person's insurance who hit me to collect the deductible. I had to make all the calls. I had to pick up the police report and hand deliver it to them. They ended up paying about $600 between repairs and a rental vehicle, I ended up paying about $350 for overages on the rental vehicle. (Shop took a lot longer to fix my car than planned.)

This is my first experience with State Farm. "Like a good neighbor, State Farm is there" is such a lie. It is like having a neighbor who deals in illicit activities and hurts you! My Mercedes got hit and was "TOTALLED" by State Farm and they have offered me less than $3,000/- for it. I lost property worth $11,152/- in the car, but they have completely refused to accept responsibility for the loss of property. They follow the policy of Deny, Delay and Defend, the triple "D" as a modus operandi I learned from the Justice Org - which holds them to be the fourth worst Insurance company after Allstate, UNUM and AIG. So, users beware. State Farm is neither a good neighbor nor do they provide you support when you have an emergency and you rely on them.

The one thing that keeps me renewing my auto insurance policy is the personal care I receive from my State Farm Agent and his staff. It is rare to find service providers who care about their clients. The staff calls me personally to remind me about upcoming due dates & walks me through policy options when I have questions.

I received my semi-annual statement of auto premium paid from July, 2018 through January, 2019 on which was printed NO PAYMENT DUE, along with the proof of insurance carry cards on early June. Nearly an oversight on my part, I called to remind the agent to adjust my bank debit so only the life policy premiums were debited. First response to me was that my information was not truthful and that I was in error. The agent threatened to lapse the auto coverage if I didn't provide the evidence of my having paid the premiums despite my telling her the premiums were being taken over by my fiancé who lives in Ohio and is consolidating our insurances as we merge our budgets and that I don't have a cancelled check to send as my proof of the coverage.

Incompetency is (truly) one thing. (A woman said that I could get communications through *both* email and text when only one option was possible, and then failed to save my phone number as a cell even though we went over that.) However, putting a number that relates to a silly promotion about the Bahamas is something entirely different. That's because the number is supposed to be for calling when it is incorrect that one does not have accounts set up to be viewed online. Also, you can't set your account for claims payouts to be electronic. So the default is actually snail mail.

I've been with SF since 1999 continuously and also before that with a short gap in companies. When my son got licensed, our FL SF agent worked hard to get me the very best rate she could and I couldn't have been more pleased. Since our relocation to Rossville, GA in 2015, we've had one frustration after another and haven't ever felt the agent was working to get us the lowest cost possible. We've never really had our questions answered. I stay with them for my great history with them, but if this agency was my only experience I would have left them within a few months. They're just terrible. State Farm has been good at paying my claims which is the only reason I continue to put up with them here and now.

Rates are constantly increasing. No one returns my calls. Reps hang up on me when I ask why rates increase. Very unhappy and this has been going on for 2 years. All I ask is for communication and returned phone calls. I will never recommend State Farm again and several family members and clients will be dropping State Farm.

State Farm knows the business. They are not amateurs trying to sell you something. They train their staff to be professional and down to earth. You cannot go wrong with this company, even if the premiums turn out to be more than others. Overall I would recommend State Farm to anyone.

My car was damaged in a rear end collision by a State Farm Insurance policyholder. That night I contacted my Insurance company and State Farm to make the claim. State Farm says they are trying to contact the policyholder and have not made contact. They refuse to process my claim. I am interested in how many others are a victim of this scam. I think the Maryland State Insurance Commissioner needs to investigate this.

My accident was with an uninsured motorist. From the moment I reported the accident they took care of everything including collections and paid for my damages. I was only slightly inconvenienced. Their first concern was for my well being.

I found out last year in March of 2017 from MVA that I did not have insurance and upon investigating discovered that my payments were going to another policyholder. It took over 4 months of going back and forth to be re-issued a new policy, being routed to 'underwriter' who could not explain to me what the holdup was, and during this time communicating with State Farm Corporate headquarters, their people were very unhelpful to the point of being downright rude. I did not feel as if they were a 'good neighbor'. Then in February, my rates went up, and I was told that they increased their rates. I have not had a ticket or accident in 5 years but now I am paying $50 more per month because 'their rates went up'.

Having State Farm for almost 7 years now, the company associates are very professional and their rates are excellent for the quotes and coverage given. Never do they question customers and try to help with claims even if it not with them.

This week I went to see about getting car insurance with you guys. I was told I couldn't due to the fact that my insurance had lapse a month ago, and my DL was suspend due to that. But I know for a fact that this last month you let Graydon ** add his ex wife on his Insurance with lapsed insurance and a suspend DL, plus tickets with no questions asked. How is it that they ran mine and found out something I didn't know. But never ran Cheryl ** with a long list of stuff on hers. So how is it she only has to pay 76.00 a month. And I am not able to get insurance with you. Please let me know. Thank you.

I have had State Farm a lot of times. For several years before I married my ex, they could not insure me with his driving record, it was not good. That I understood. As soon as we were divorced I went back to them. State Farm is an excellent company. They were always there to answer all of my questions. Their customer service personnel were always so very kind, courteous, and respected me. I would still be with them except when I had to move to WV. For the exact same coverage I had in Texas they want me to pay double. I imagine it is the driving conditions in WV that make the rates so very high. I have only had one accident in my 56 years of driving and that was not my fault way back in my early 40s. That was over 30 years ago. No tickets! I really love State Farm, just cannot afford them in WV.

I am a customer who's been with State Farm for quite some time now. I called State Farm since last week regarding a matter that I have regarding payment. I just lost my mother and aunt in the time frame of a week. I am traveling overseas to go and bury them and my payment is due but I won't be able to make it until I return. I spoke to a representative Adrien in the Nanuet, NY branch not once but three times and all three times he gave me the same information because I don't want to come back and have my policy cancelled. He said he would Withdraw and put it as no use until I get back and make the payment and he said that would be fine.

I am disgusted with how rudely I was treated by "AMY" in automotive claims. She interrogated me like I was some sort of criminal. I was trying to describe how someone hit me in the wrong and she did everything she could to trip me up in her questions to make me sound like I was in the wrong. Don't trust these people, I made that mistake and now my insurance is going because of this person. What goes around comes around though. Maybe one day someone will treat her the same way when she is in pain and feeling vulnerable. State Farm reps are SCUM in my book. Changing insurance companies because of how this woman treated me.

I had been a customer of theirs for 5 years and was loyal too. Until this past February I was trying to pay my bill and found the hard way that they had raised the price to an already very expensive policy. And I asked why I got a thousand excuses and lot of disrespect!!! Poor customer service.

State Farm's local agent neglected to tell me that State Farm no longer pays diminished value. Considering that I valuable and collector status cars, a bad CarFax can cost me thousands in real dollars. They even dropped simple windshield chip repairs. Worse, the day a 100 pound chunk of metal fell off of a truck striking another car and then mine, because I couldn't chase down the culprit (due to a blown radiator), the "comprehensive" claim is being partially denied... next time I will drive at 100 MPH (just kidding) to catch the perpetrator and destroy my car in the process... GRRR.

The State Farm agents available on the claims hotline need training period. I called to inquire about my rental car coverage and was told that the security deposit would be 50.00 once the reservation was made. When I called Hertz to ask about the security deposit they informed it would be 250.00 plus the fee for the rental. I called State Farm back with this information and I was told that the 250.00 is correct and that I can only use Enterprise or Hertz. I called Enterprise who informed that once State Farm does the reservation the reservation number would reduce the security deposit to 50.00. I call State Farm for the THIRD time to clarify all the info I had been given. The State Farm agent confirmed the information that the Enterprise agent provided over the phone to me and she also informed that the agent I last spoke with had cancelled the reservation for Hertz. The agent had to make another reservation with Hertz towards the end of the call.

My 16 year old daughter was hit by a drunk driver. Both insured by State Farm, I made a claim against the other driver of course, clearly thinking this is a shut and close case considering the circumstances. Multiple people from their claims office not only treated me as I was in the wrong, lied to me about my vehicle already being evaluated, flat out told me I was wrong, and never even apologized for treating me as I was not also their customer. I understand they need to protect the driver I made the claim against but that doesn't justify them treating me that way and continuing to be treated as an uncalled customer. Be prepared to have to get all paperwork and police records for them and do it quickly cause they are not in a hurry, also make sure your full coverage includes car rental 'cause mine did not. Definitely will be changing insurance companies once this situation is settled. Longtime customer.

I am very happy with State Farm's price and service. The premiums are low and customer service is great. After my accident I immediately called State Farm and I was very happy with the process of handling my car damage. They gave me 3 choices to take my car for estimates. After I choose the one I wanted they handled everything. They were helpful, advised on good places to go. State Farm paid all with no questions. My car was fixed almost like new.

I have been with State Farm over 10 years and have no complaints. I have asked for quotes from various companies, none can match the price of State Farm. Once I was rear ended in my Firebird. No injuries! Two days later State Farm informed me that I would receive a check due to the car being totaled. I usually stop at the office I use and have come to know a few of the ladies that work in that office. When I am not in a hurry I will stay and chat for a little bit. This makes me feel like "a part of" State Farm Ins. I do think they look hard for any and all discounts available to me. I've recently added renter's insurance thru State Farm.

My car antenna (looks like a shark fin) was damaged by debris that flew off a truck on the highway. The antenna came off and some dents were on the outside of the car. I reported the claim to State Farm and none of the Lexus dealership body shops in my area were in their program, so I drove almost an hour away to AutoNation Collision Center in West Palm Beach. When the car was supposedly ready I arrived to find the inside of my car covered in dirty prints that looked like grease or oil and the headline was bent from end to end.

I have a truck insured with State Farm, the truck lost a front tire on the road, was taken to a wrecker parking. Truck was not repaired because the front axle part is discontinued. Anyway, it's been a year and State Farm keeps making all kinds of excuses to NOT make a settlement. If you are insured with State Farm please stop or you will be in lots of trouble in case of a claim.

State Farm Homeowners Insurance is high in their premiums. A semi truck hit my car and I had a witness that I was not at fault, even the insurance company stated I was not at fault. But in the end the company raised my rates and only got back $125.00 and both I and the semi-truck was at fault. My car was sitting in a parking lot. The damage was high and my collision insurance coverage went up to help repay for my repair

I had a 2002 Lincoln Continental. Full coverage. $500 deductible. My payment was $70 a month. That was also with $20,000 renters insurance. I bought a 2001 Chevy Silverado and added it on my policy, I only had liability on it. Of course my payment went up a bit. I got rid of the Lincoln Continental and removed it for my policy. I bumped my coverage up two full coverage on the Silverado. I told my agent to give me matching coverage of what I had on the Lincoln. So please explain to me how my payment went from $70 a month for the Lincoln which was a year newer and was all computerized and electronic up to $138 for the pickup truck that is a year older and has a better safety rating. I have ask my agent several times. I have called in to State Farm and ask them several times. Nobody can give me an answer as to why it skyrocketed to double the premium. I have had no accidents. Nothing has changed. Absolutely ridiculous.

They are there to answer my calls and I have phoned around but they are still the cheapest that is why I have been there for 25 years. I just called in and my agent told me to get it fixed so I did and they paid the bill. No hassle. They don't try to oversell me, and whenever I call they answer all my questions right away.

I like that State Farm has an app for my phone that I can easily access my policy information and pay my bills wherever I am with no problems. It was very easy to purchase my insurance through them. I sat down with my local agent who was very friendly and informative throughout the whole process. The only thing I don't like is that they charge a small fee to do monthly payments when I can't pay my premium in one lump sum.

I am currently with State Farm and have had them as long as I have had insurance. It is very easy to get quotes and make changes. I like that my policies are available online and my agent is easy to get ahold of. I like and trust my agent who is with State Farm. I have a great relationship with him and staff members. He and his staff are very knowledgeable and helpful. Always get quick responses from the office. I feel I am very loyal to State Farm and my agent. But prices have increased more than I had hoped. I know I can save money by switching to the agent I work for, but I don't want to leave my agent at State Farm.