State Farm Car Insurance Reviews

Had State Farm for almost 50 years. We have never had a problem, everything has always been taken care of. While people look for the cheapest rate, service is what really counts. We have found that State Farm has found us great body shops when needed, pays their bills on time to the provider and takes care of the process without us having to make phone call after phone call. They take ownership of the problem and solve it. One phone call and the process is put in motion. Called for road service 2 weeks ago, State Farm had a truck here in less than 30 minutes, tire fixed, no payment necessary.

State Farm has been wonderful. You can call them anytime and they're always willing to help and go the extra mile to get the best rate for you.

I was rear ended by a driver that is insured with State Farm. I have since sent in my claims for repair and have had to fight every step of the way to get them to cover the repairs. Every time I call, I get passed around and have to repeat all of the information over and over again. The lady I have been in contact with the most is accusatory and yells at me. As if it wasn't bad enough to get rear ended in the first place, this company is adding textbook "insult to injury." It seems like they are intent on beating me down until I pay for everything out of my own pocket. Horrible.

I was with State Farm Insurance for multiple auto policies (had 4 vehicles plus multiple recreational vehicles), renter's insurance, personal articles, EVERYTHING was insured through them. I was with them for just shy of 10 years when they kicked me to the curb because my husband had a couple accidents and a couple speeding tickets kind of close together (I've never had an accident or ticket on my record in the entirety of having my insurance through them and still don't have any). Not only did they cancel all of my auto policies, they refused to insure my new home (recently purchased instead of renting). My agent Charles Buckner located in SLC, UT entered a few of my policies incorrectly and I had to jump through a bunch of hoops to correct his mistakes. I would have been a State Farm customer for life and referred everyone I know to them, but not anymore. Where's your loyalty to the customers you expect to be loyal to you?

The agent never gave us any discount for being a loyal customer for over 35 years. I called him to inquire about any discounts we might get and asking about being a good on time paying client. He finally gave a very small discount, what I would call pocket change. Other auto insurance companies give their clients a discount for being a loyal and never late payment customer after a number of years. I should really check other insurance companies and compare their discounts and also for being a long time good paying client. If you don't ask other companies and compare you will never know.

Customer service in the Warrensburg, MO office is not very good. They seem to fail to update information when you request it. Also, every 6 months, they raise rates due to cost of living. I have never filed a claim, yet the premiums keep going up.

I had to call and call again to get the correct papers I need. I was hit on the hay and still my auto insurance went up 60.00 dollars, I wasn't at fault. I don't think it's fair or should be legal to charge me more for auto insurance because of my credit, I wish someone would start a class action lawsuit against all insurance companies who do this. And I should be paying for the amount of miles I drive and only for at fault incidents, it's too bad American people can be raped by the auto insurance company.

Overall, we like State Farm. We've been with them for over 30 years, and before that, my husband worked for them. They are usually responsive, but details seem to get lost in their cyber sphere sometimes (contact info, etc.). Our car was hit by an Uber driver (his fault). Filed claim with State Farm. Adjuster not readily available for Washington, DC, and emails and calls were going to the other spouse and it's aggravating. Tried to get customer service to call the correct phone/spouse who drives that car. It didn't work. Adjusters were leaving/retiring from the company (we were told), and they were spread thin. It was just the timing of everything that made it difficult for us.

Sterling flatware stolen from car. Filed claim -SF requested police report as claim was for $5000. Secured report- SF paid $2500 as that was the limit on my policy. All done very fast. Also, agent is very accessible, intelligent and understanding. I have had excellent, ethical service from a fine agent.

We have been with them for several years and have had no problems. We had to file a claim because of an accident and the process was fast and easy. Customer service was great and the agents were polite and fair. Good company.

State Farm has excellent customer service and easy processes to claims. They however are high in rates and need to implement ways to reduce rates as other insurance companies have done, and they are not competitive with the apps for reducing rates nor accident forgiveness.

I have had this insurance co for over 10 years and I never had any problems with them at all and the girls in the office are very helpful and friendly. I also have my renters insurance with them. So because I have two policies with them I get a discount. They made it very easy to file a claim when we had a hail storm. They set up a place for them to look at the car to see the damage it made. It was quick and easy process.

The customer service is off the chart at Greg Stafford's State Farm in Anderson, CA. They always have great attitudes, always willing to help to make sure you have the type of insurance your situation requires.

The agents are very indifferent, rude and inconsiderate. Not like they were when I signed up back in the '90s. The newer agents do not think of you as a person but a policyholder. I was not informed when my insurance agent died and I no longer did not have an agent who was looking out for my concerns. I was left hanging and had to find a new agent on my own. And when I did, that agent did not want to give me any discounts based on my circumstances. They do not look for the best deals that would benefit you. They are not consistent. So I left them after being a customer for 20 some years.

State Farm is a good insurance company. They are always there to help. Even with things that don't have anything to do with car insurance. In my opinion, when I get pulled over, the cop sees my stack of insurance papers, and just simply because State Farm is reputable, it seems like I was let off the hook for not having current inspection. I would recommend State Farm if you don't mind paying a little extra. You will get good customer service and insurance that is not a joke. I only have liability and I pay 96.00 a month. I had one wreck my whole life. To me that is a lot. I T-boned a car with very old people in it. Luckily they were not hurt, but it did do a lot of damage. The claim was paid, I never heard from those people so I think it was a smooth process.

I have never seen an insurance company that is more considerate and as affordable as State Farm. They make it a habit of retaining their customers by being the very best. Definitely, the first call you should make after an accident is to your State Farm agent. They can help you in so many ways you would never imagine. They make arrangements and phone calls, look up phones numbers and provide recommendations. We get excellent rates too. We have used them since 1994 and if they weren't that good, we would have changed companies.

I have had State Farm for years and really do not have any complaints. Filing a claim is very easy. Customer service is always available. I do not agree with having to pay my full deductible on a hit and run though, but I am sure it is like that with all insurance companies. Wonderful company with local reps that are very helpful and always get you the price you can afford to pay.

My then 18-year-old granddaughter was on our policy in 2015, and caused an accident. I was only 10 minutes from the scene of the accident, and dealt with the other driver, the police, and State Farm. They took my call immediately, got all of the pertinent details, and took care of getting the vehicle towed. The next morning, the adjuster looked over the vehicle; and everything was resolved within 8 more days. Best of all, there was no subsequent hike in our insurance rates. It was painless, simple, quick, and easy. Every step of the way, they took care of the claim. It was almost as if there was never a claim in the first place. Smooth.

It's nice to see priorities! Whether major or minor, usually glass and tow for us but it's all taken care of. No muss, no fuss. My agent help keep us covered. If there is a need her and her staff are on board! I'm hard to please. I don't want to take my own pictures or measure the road or crouch in the parking lot trying to find a tow. They know me. If a need arises we have a check up.

I was very happy with State Farm but now that I don't have a car, it is impossible for me to compare. Nevertheless, they're very professional. Person to person communication is so important since computer don't have feelings. And believe it or not, sometimes you need real people to talk to.

Their service has met all of my expectations. The prices have been competitive and the service excellent. Filing a claim is very straightforward over the phone.

I've been insured with State Farm for over fifty years and I wouldn't even think of trying anyone else. Through all those years, they've been great. I struck a deer on a four-lane highway late at night. I was able to get the car to my house and immediately called State Farm. In the morning, a tow arrived to take the car to a local body shop that I agreed upon. I was offered a replacement from Enterprise Rental next to the body shop. State Farm said they would cover it, but I didn't need it and declined. A few days later, I was notified the car was ready and they offered to deliver it but I opted to pick it up. Super easy all the way and couldn't be happier with them. Their rates aren't the lowest, but I trust them to get things done right.

I have been with State Farm for 4 yrs, had 2 dandy wrecks and they have paid for 2 cars (not mine) and have always been so nice to me and have never cut me off or raised my rates! Get State Farm because you will love it!

My agent and the State Farm people are great and always helpful. They keep me on time and on track with all of my policies. They always can answer a question, don't mind giving you a quote and they keep you updated on potential savings. Even when they couldn't help me they gave me help where I could assist myself. They are always pleasant and efficient every time I have had to speak to them no matter what the call is. The claims people are very informed and they go the extra mile to contact you. I am very busy so they email and they also call. They often made the experience a pleasant one. They are great sources of information and they made me feel like a person not a number.

State Farm Auto Insurance I dealt with was wonderful (my office). But the one I dealt with in another city didn't help me much at all. I had to fight for broken back that I got when struck by another car, totalling my car. I haven't got a new car or insurance since.

They (State Farm) have always been good to me, polite, respectful and courteous. I took my damaged car to a direct claim auto-body shop for State Farm. Estimates done promptly. They pay for car rental. Two local rental firms are partnered with State Farm so when I pick up my repaired vehicle, I can leave my rental at the body shop. They have good follow-up communication during and after a claim. I would not expect this type of personal treatment from a large corporation.

Their representative made filing a claim super easy. They also made sure I was okay and help with the things I didn't know and answered every call. The office that I deal with is amazing, they call you with payment reminders and the ladies are always pleasant.

Been with State Farm over twenty years and I have been involved in about four accidents (none my fault). Always was treated well and claims were promptly handled. Best price I can get anywhere for the coverage I have. Filing a claim is easy. One call to my agent, take car to dealer and they took care of the rest. Good service.

I bought this policy 1 year ago. I was told then that the price would be lower if I did not have an accident or get any traffic tickets. Well a year later, the price of my policy has increased $10.00 a month DESPITE THE FACT THAT I HAVE HAD NO ACCIDENTS OR TICKETS in the last year. Actually, I have had none since I was 16 and got my driver's license. I am now 48. I was lied to and do not trust State Farm.

I have had State Farm since I graduated from high school, a good 25 years, for both vehicle and homeowners. State Farm claims to be "a good neighbor", when indeed they are not. My husband and I filed a claim in June 2016. This claim had to be reopened 3 additional times, by their adjuster, due to finding more damage every time. I've never, in 25 years that I've been with State Farm, had an adjuster scream in my face until then. Currently the claim has closed, but the money paid for damages isn't anywhere near what the replacement cost was.

I had ENDLESS PROBLEMS with the crooked movers stealing and damaging much of my property. Local office ultimately said I was not covered after they told me I was while the movers were standing in my house. State Farm covered me anyway. They have gone over and above what would be expected in helping me after my move to Oregon, having had the movers steal $11,000 worth of belongings.

I use an agent out of Catoosa Oklahoma and the help there is outstanding. Always willing to take that extra step to make a stressful event a little better. I've always used State Farm. The cost is midline, not too expensive and certainly not a cut rate company. Insurance like anything else is you get what you pay for, but what really makes my agent stand out is the staff. Never had any issues with any claims, always true to the policy and no beating around the bush. There was a very bad hail storm and they were Johnny on the spot and had everything taken care of on their end in just a couple of days.

After being with State Farm for over 20 years we called it quits. Bad agents and just pure laziness. Reasons are the following: would not recommend! Told agent wanted full coverage on truck. Back window broke and went to file claim and they advised that only had liability. We explained when we talked that since it was only $10.00 more to add it at that time.

I was in an accident a month ago and I have been paying for full coverage insurance with State Farm for over eight years. I traded in my car for a newer one and I went online to switch the insurance over from my old car to the new one. They never swapped the insurance to the new car but they raise the price of my monthly payment for the insurance which they automatically take out of my bank account every month and that never fails. I purchased a car about 8 months ago, you would think that they would notify me that I had no coverage on a brand new vehicle because I notified them when I bought the vehicle that I needed to switch the policy over from the old vehicle to the new one.

State Farm is a little high but they are there when we need them. Our agent is great and easy to work with. Spoke to our agent and she told us what to do. Love our agent.

I choose State Farm because when I sent out a request for a quote they were the only company that responded. I have been with them for years and no accidents or tickets. They have raised my rates every time I renew and they ignore my requests to make changes to my account. I took a payment to the office and that didn't go well. The person helping me did not know how to do it. I am really not too impressed with them.

The insurance agent was very concerned when he received the call of the accident. The first question was "How are you? Are you hurt?" And he stayed on the line until he was sure. State Farm Auto Insurance made the filing process easy. The agent immediately made all the contacts for me. All I had to do is place the calls to verify and move on.

I had to beg and plead to pay medical bill. Took a year to pay medical bill. When the insurance company keep saying they did not receive the proper paperwork for the medical bill, for a year, do not let it get that far. Tell the insurance company to send the payment directly to you and you can pay the medical bill!

I have had State Farm for 20+ years and never had an issue with them. Filing a claim was quick and easy. I was on the phone for about 20 minutes and they took all information about my incident, got a rental car and told me an adjuster would be at my mechanic shop in a few days. State Farm is always helpful and friendly if I ever needed to call.

I was rear ended, filed claim waited 3 weeks before they totaled the car. The person who hit me had State Farm as well. State Farm sent a check for less money to repair my 2004 BMW, the certified repair company told me that this was too low and contacted told me that they know that the claim was understated. I was told that the cost to fix the car was more than 75% of its value and totaled it. They also did not care if I had transportation and wanted me to turn in the rental ASAP. If I wanted to buy the car back from them it would cost me more than $5,000. I was with them for 15 yrs. Be sure to gain a personal relationship with your agent, so you can follow up with them when the adjuster does not return your call or answer your concerns.

Doug Baldwin State Farm - Worse insurance to have. No accident forgiveness after being with company for 15+ years. Gave bad rep to be able to get insurance anywhere else. They are scumbags and will completely screw you over. Highly suggest going elsewhere.

I have had Progressive, Farmers, Equity and all state insurance and State Farm is the best by far for coverage, service and peace of mind. They were very attentive. Calling me nearly every day to address any issues I may have. They totaled my car and I was able to buy it back for very little since it was still drivable. Great company and service. I highly recommend it.

Something flew at my car from another car while I was driving on the freeway. My sister was hurt in the car accident. They gave her such a hard time, threw out the whole claim making us feel like it was our fault somehow. Little do they know (though I explained over and over) that it could have been so much worse omg. I got nothing from them. The check was put in the lawyer's name. He kept 17000 and gave my sister 5 altogether. We told the insurance company what the lawyer did but they didn't care. They told us to go after the lawyer. I thought this whole claim was handled fraudulently. I wanted to go after this lawyer and State Farm but no lawyer will help me.

State Farm is too pricey for the service. In the past, there was contact when needed with a local agent. Now all contact is with central office.

State Farm Auto gave the best quote with the best coverage. They are very good to interact with. When you need them they are there and act quickly and efficiently while being both friendly and professional. I have had this company for many years and would not think of switching. I am very happy to recommend them to family and friends. They are the best at what they do and my agent is great to work with. It's actually a pleasure to call them for anything. Other insurance companies made me feel dread. Love this insurance.

We had been with State Farm for over 45 years and we filed a claim for tornado damage in 2013 and then in February 2015, a drunk driver drove right into our house just missing us! We filed a claim for this. After paying, State Farm dropped us but they had the nerve to say they would continue our auto insurance! We flatly dropped them! I checked with the State Insurance Commission, there was nothing that could be done!!! People need to be better protected by Congress, instead Congress lets the big companies get by with anything and everything! In Oklahoma big business owns the state, we have the Corporation Commission who is suppose to take care of the people, but this is all a big lie! These companies ask for money every yet and they get it most of the time! So are the people protected? No they are not! Screwed again by big companies!!!

After being a State Farm Auto Insurance customer for 50 years I received a letter saying my policy is going to be cancelled in two weeks because they "didn't receive a signature for increased charges for deductible". I never received a letter for signature nor a call from my agent, and upon calling my agent, Mike ** in Wake Forest, NC, my call was forwarded to operator who said, "Oh, that's too bad" and hung up on me. The local State Farm office is a joke. You would think Mike would call me to prevent cancellation. This is a company that operates out of a national call center, Mike ** and his staff are there to sign you up and that's the end of their service, so I might as well switch over to a company that operates out of a national call center.

I've been with them a long time and never had a problem. When I called my insurance company after hitting a deer, they took the information and told me what I needed to get done to get my vehicle repaired. I called and made the appointment to take my truck to a repair shop. They got the paperwork going and everything ready to be taken care of same day and my truck was repaired in a few days.

I have been with State Farm for 43 years and have always been treated fairly by them. We have everything insured with State Farm. Rates are reasonable and they have never raised our rates because of a claim. Claims have always been paid in an expedient manner. Our agent checks with us periodically to see if we want to change the value of any of our insurance policies, or to make sure we haven't sold something and forgot to cancel the policy. Customer service is always exceptional. I had two incidents where my car was hit in a parking lot with damage done. Hit and run driver. Called my State Farm Agent, he told me to take it into the body repair shop of my choice. All it cost me was my $100.00 deductible.

For most of my adult life I have had State Farm. As a teenager I admit to my share of car wrecks. As life went on, I collected a few more, mostly not my fault. The claims process has always been easy. Fast response, no haggling. Just an attitude of "take care of the customer". It's just that this new agent needs to realize that as soon as I get the energy I will look for a new State Farm agent. There are plenty to choose from. I had the same agent for over 25 years. When he retired, he must have sold his business to my new agent. She is not good at all.

My agents in MN have handled my many accidents quickly and fairly. I keep thinking that they will fire me. But I'm still there. I have had car accidents, my home flooded and I have lost jewelry. Each time the agent was friendly, fast and didn't make me feel bad. I just could not expect more from a company.

Been with State Farm for over 40 years and have always been treated great. They are fair in my pricing and take care of needed problems. Filing a claim was simple and they did what they said they would do to take care of the damage.

I have been with State Farm for 25 years. I will never change, with all the commercials saying what other insurers have to offer, they cannot compete with State Farm. I have looked into AARP's insurance, The Hartford, and price wise State Farm is by far the best. Filed a claim a few years ago but they were more than helpful and courteous with me. I only needed to call them about three or four times, once for a non related automobile problem. They made me feel so relieved that they could help me with only one phone call.

I gave them my information concerning a car I hit backing out of a parking space in the supermarket parking space. Everything I gave them allowed them to take care of my accident with no problems. Am very happy with my agent. Agent always answers my questions with no problem and reviews my policies if I request a session. The office answers all my questions and helps me if I need any help concerning any accident that I might be involved in. Insurance company calls immediately after reporting an accident. Also have my homeowners' insurance policy with State Farm. Their location is very convenient for me also.

State Farm totaled my car because of hail damage, my car has 88,000 miles and they compared it with 2 cars that had over 150,000 and the other had 160,000 double the mileage, why could they compare with cars with less miles or at least the same amount. Legal thieves that's why. Rip offs that's all they are. They were a decent insurance co. 25 yrs ago but I'm canceling my insurance - a.s.a.p.

I'll be so happy to be rid of this place! Before anyone says anything negative to me, including employees and family of, I've been battling this company for over 3 months now. I've been handled by every single employee, save one that just downright laughed at me and thought my requests for the employees to do their jobs was ridiculous. I've bled money trying to keep up. That is the exact reason you're required to have insurance, they say - so you don't have to worry about huge expenses after and yet I'm STILL VENTING MONEY because of these "people!". It all started 3/29, when my van was accidentally flooded following a storm. I've had this van nearly 5 years, I've always been super cautious with it and have never had issues with it but the whopping 6 inches of water somehow managed to wreak havoc on my van.

I am writing this complaint today because I just got my last payment statement, and it really bothers me cause I have been with State Farm a long time. And now they are charging me way too much for something that was their fault. It all started Around April last year when I had another on my insurance and I asked them to take it off and that's the only one. Was the Ford F-150. They said OK. Well I was thinking that they had it right cause the money was taken out of my check automatically every month. Well I know.

After reviewing others insurance I can say State Farm Auto offer better and great service. Prices are lower than most. Never have an issue with them. They are very professional.

They just keep raising our premiums without explanation. When I ask to my agent they just say it comes from above and they know nothing. That's disrespectful because we never have had an accident, are good drivers, never a claim, really low annual mileage in our cars, live in a small city... our risk of having an accident is minimum. I feel frustrated because after years of being a loyal customer of State Farm just ignore you as a human being. I quit them, no more of that treatment for me.

The relative low cost of the insurance is what keeps us at State Farm. When doing recent comparison shopping we discovered Auto Club is almost twice as expensive as State Farm for the same coverage. But the State Farm Auto Insurance claims process is low on communication and not very customer oriented with their insureds. Even though they employ agents, the claims process is impersonal and lacks focus for their customers. When my daughter, who lives at home, was hit by a drunk driver a few months ago State Farm had a 24 hour 800# claim contact that adequately handled the initial claim process. However obtaining information relative to her reimbursement of deductible, obtaining a rental car, etc. was difficult. It was like pulling teeth to get information.

Twice, I had a tree limb fall on my two cars. I was traveling on a widely used road by hundreds of cars and as I was rounding a curve, the tree limb came down on my car. A year later it happened again from the same tree but on my second car. Claim was filed through my State Farm Insurance agent. Next, a claim agent did the rest. The agent was pleasant to talk to and her questions about the incident easy to answer. The claim was handled promptly. State Farm gave me a rental car and fixed the damage promptly. However, they kind of "bug" you to give them your odometer reading every month to continue to be on their "good driver" safety list and after so many months, it becomes annoying. Also, I recently moved to central Florida and so far, I have been disappointed in the agent's response to my emails and phone calls.

I backed into another car that I did not see and the damage was only on my husband's car. State Farm took care of paying for the entire charges. We have not had any accidents on our policy until now so the coverage was great. We have coverage for all of our needs - bundled which brings down the costs over all. Since the cost of the repair was not that much, our premiums were not affected. They are and have been a good company for us for a long time.

I am glad I made the decision to use them. I was a victim of a hit and run they did not raise my rates and they called me to see if I needed anything. During the last snow storm they called me up to make sure everyone was alright and if we needed anything. They also send me discounts to different companies. I would definitely recommend them for their service.

Worse customer service ever with a claim. My daughter was hit by a State Farm Insured vehicle 2.5 weeks ago and they refuse to even look at my vehicle until they talk to their driver first. The driver was found at fault by the police and cited. The accident report which I had to provide to State Farm clearly states they were at fault. I'm going on 3 weeks with a banged up vehicle which needs repaired and no help from State Farm until they talk to the driver who is clearly avoiding them. Very aggravating.

They were very informed on any questions I had. Filing a claim is very quick and they are very good with information to help you. The rep reviews my coverage every 6 months to make sure I have the right coverage. He recommends what I need not what he thinks I need.

The State Farm agent was always professional, always kind and presented very good customer service. Response time for the claim that I had was quick and I was riding in less than a week. That was very impressive.

My experience with filing a claim has always been exceptionally easy when coordinated through my agent's office. The team at Loffhagen and Associates does a fantastic job from the first call to the close of the claim. All of my auto, home, and personal property insurance policies have been with State Farm. I am loyal to them because they have always done it right--I would not consider another insurer--even if the benefit was stronger (doubt it would be) or the price less.

I've been with them for over 7 years. At first my insurance for about $200 a month but now it is about $95 and it's full coverage for 2 cars. They are AAA plus insurance. They are very good and I recommend them to anybody.

State Farm treated me like family, made my claim effortless and took care of everything quick! Patty ** in Newport News, VA is the BEST! The customer service is absolutely professional. I don't like confrontation or hassles, State Farm gave me affordable rates, understood my needs and always made me confident as their client. I highly recommend them!

I am glad to use State Farm with my agent John **. He is honest, dependable and understands my insurance needs. Great customer service.

I switched from Nationwide to State Farm and got a much better price and customer service. I haven't had a claim with State Farm fortunately but I have contacted them throughout the few years I've been with them. And I get great customer service and prices.

Vandals pushed my car into a ravine. State Farm Auto Insurance picked me up within an hour and supported, until car was towed and then brought home. Safe and well taken care.

My agent is always knowledgeable, courteous and helpful no matter if it is a question for the office or help with the claim. Claims are handle normal through a central office but it is really nice to know that you can rely on your local agent who has been doing this a long time and has the knowledge to help you local because you have built up trust with your local agent. I have been with State Farm Auto Insurance since 1987. I also have other insurance with them and Sherry ** agent and Marj Ford office on Pelham RD Greenville SC is the very best agents I have had the pleasure to service my insurance needs. It was handled very professional. My local agent Sherry ** really help me a lot with it by explaining and telling me what my options were. She also made calls to the claims office on my behalf to make sure State Farm was giving me the best deal on my car.

I have never had a claim with State Farm but the bill keeps going up and up. I can't afford it. Also, you don't get anything for being a good customer.

State Farm is an extremely large company with small town values. They are very pleasant to communicate with and quick to respond to any inquiries I may have.

State farm is efficient with their claims both over the phone and adjusters coming out. Never a problem. I have filed both home owners claims and car accident claims. I was totally satisfied with the timeliness of getting claims resolved and the courteous agents.

I've been with State Farm for around 25 years and have had no problems so far. It was my first accident & I was so totally nervous. They did all the work for me.

Have had my auto insurance with State Farm for over 30 years. Very pleased with my auto insurance. However, was very disappointed when I was unable to "bundle" home & car due to our farm leased to a hunting club, even though I carry landowners insurance & hunting club is required to carry insurance. Afraid I'm going to have to consider other options.

Most everyone in the office I deal with are very friendly, with the exception of one. They always seems to care if I might have any questions. I've used other insurance companies over the years, but I've never had anyone act as they truly cared about what I was going through personal. Also since finding out a few months ago I have cancer, and having a hard time dealing I wasn't always on top of my game and didn't get my monthly payment in right on time, they didn't have a real problem working with me. Now only would they try and give me a personal phone call they sent me emails. The guys I deal with have seemed to go above and beyond. And worked with me to keep my car insurance.

State Farm may not be the bargain insurance but rate high marks from us for claims service and providing various discounts for safe driving records, low annual mileage, and discounts for our "bundling" other purchased insurance products (i.e. homeowners and umbrella liability coverages). Service oriented process that provided ease and peace of mind: exactly what you hope for in purchasing insurance. Excellent service in filing a claim; and responsive to providing various discounts that we were qualified for.

Every time we have filed a claim, the adjuster has been quick to accept liability even before listening to our side of the story. Each time, they take the other person's side claiming they do not want to go to court. They do not even go to bat for us. Our agent won't even speak on our behalf. They want to accept all the years of money we have paid and have to do nothing but collect. So sad. They do nothing to help us and when we call, we get the promises that they will fix the problem then proceed to do nothing. When we call back, they play the blame game with each other and to the point of saying one person was fired for not doing their job. We have been with State Farm for almost 30 years and with this agency for 20 years. Things have changed a lot especially with our agent claiming it is out of their hands yet they want us to add Life and auto loans with them... NO WAY.

I paid my insurance with automatic payments and I never had a claim. When I needed them they turned their back on me. My car was stolen, a Chrysler 300 and they accused me of the crime. I was terrified I was going to be arrested. I'm not a criminal. I worked in the same shopping center where the State Farm Office was located. I knew the insurance agent personally. When I filed my claim, they switched my adjuster several times. They never paid for my car. I had to hire an attorney and I still haven't gotten anything. They took payments out of my bank even though I had reported my car stolen. The insurance adjusters were very rude. I would advise everyone to stay away from State Farm Insurance.

I have been with them for forty years with no problem. We had a deer hit our car and they did everything they were supposed to do at once. Rent a car for us, and had our car back in five days.

My insurance was automatically renewed. I went to another insurance after a year with State Farm. I called them and confirmed the cancellation with the main number. Now I get a letter they are cancellation due to non payment. How can they do that? I cancelled them and didn't want policy renewed. They renewed it anyway so now I owe them. Don't think this is right. I cancelled due to rate increase on the new policy. Went with someone cheaper. I hope they get this straightened out.

They claimed that it would take two hours for a tow truck locally to come and get my truck off the road two nights ago. Every two hours I called and the first time I called I couldn't track down Ian who promised to text me and update me as to which company was going to show up. The next guy was a little better but even he couldn't get the tow company to show up after another two hours. Finally at 5:30 AM, two hours and 15 minutes after the third call, MT towing showed up. I didn't sleep at all that night and I just would've preferred that if they couldn't get the tow truck that they just tell me so I could've called one myself and paid for towing myself.

I love the agent I have. They just charge an high fee. They base your price on your credit score even if you have been with them for 40 years. Also, they are quick and fair.

There was a period of time that I did not have State Farm because in a move I made from Texas to Oklahoma I failed to get the policy State changed and it lapsed. I went thru 2-3 other insurance companies before I again went to State Farm since the last one I had kept raising rates on me, even with no accidents. I always asked how to lower my rate but it seemed I would have to have more than one car insured, or home insurance or such. I am a senior, one car and do not own my home. State Farm is always there and I trust them. Now I only have car insurance with State Farm and the agency was very helpful in getting me a policy I could afford and had what I needed.

We were with State Farm for over 10 years, my husband had some trouble with his car and he had to have it towed quite a bit. Because of that our towing was cancelled without even offering us a modify rate. All the money we paid for the insurance they just snatch our towing away without a word. So we left them and went to USAA and now we have been with them almost 15 years. Also once, the lady didn't have insurance and the claim still isn't resolved. Been over 5 years.

I have had experience with several other companies and State Farm has been very accommodating to meet our needs each time we've had to contact them to add or take away a vehicle. I would recommend it to friends and family.

Had problems solving problems. I lost title & ended spending 6 hours solving problem with little experience. Closed claim. When I insisted reopened.

They are prompt with their service & questions. When I contact them, either they can give an immediate answer or get back to you in less than 24 hours. They know their business and are there to help.

State Farm made an unauthorized transaction from my checking account of $275.00, and refuses to return the full balance of the unauthorized withdraw. Per our conversation, a weekend's worth of premiums is over $60.00, and will not be returned because my bank allowed the withdraw.

I have a car, which is paid for and in my name. My 21-year-old daughter was hit by a customer of State Farm, and the processes is exhausting!!! It took 30 days for them to contact us about the claim! Then, because I own the car, and she has the insurance, NO ONE knows the process! Every time I spoke with someone the information changed! I will never recommend them or anything to do with them! I asked to speak with a supervisor and was basically told they call me if they can. Ask for a ref number for the call and Shaylin couldn't give me one. I told them to pull the call from my previous service rep, because we all know they record the calls, Shaylin told me they couldn't. If you can't get a supervisor to review a call, why do you have them? PLEASE, go anywhere else, rather than a company that works like this! Horrible customer service and no process to get a rental vehicle for someone who doesn't own the car...

I'm using the State Farm auto insurance and rental insurance for about 2 years in Houston Texas. Statefarm office address: 9889 Bellaire Blvd #132 Houston, TX 77036. No accident and no claim. I didn't have the chance to evaluate the service quality during my stay in Texas Houston. Then I moved to MICHIGAN in Dec, 2016. Because of that I contact my agent to cancel my auto insurance and the rental insurance in advance (on Dec 5, 2016). Since they already charged my credit card for the Dec insurance fee. They need to mail me a refund check. The Agent told me I have to wait for 3 months. And 4 months past, I still haven't received the refund check.

I recently went online to State Farm's Insurance web site to modify my insurance. I have an old 2007 Toyota Yaris and wanted to cut back after paying insurance on it for 10 years. Funny my premiums keep going up although the car keeps getting older. So I dropped "uninsured motorist". The secretary then emails me a cancellation form and orders me to print and scan it and then email it back to her. I do not have working printer and would have to purchase one; and I do not have a scanner and would have to purchase one. And Siegel State Farm doesn't have electronic signature software (I've done business with several small real estate agencies and mortgage brokers that use electronic signature software but State Farm doesn't). So I borrowed a printer and printed the document and put it in an envelope and placed a stamp on it and mailed it. Who is serving whom? That is the question.

Had a car for only 5 weeks. Car was t-boned in a parking lot by a State Farm client. First the client failed to turn in the claim. We turned it in to them upon getting the police report. State F. said they would reach out to their client. Three days later we call State Farm again to find that they were waiting for a police report... which we had, and promptly sent to them. All promises of getting a claims person out really fell short, as particular days were mentioned, and would come and go with NO CLAIMS REP.

After being a long-time customer, my son had an accident. We learned that was not at his hand and we were cancelled. I 2 years earlier had a fender bender that was going to be paid out of my pocket and the insurance told me the amount I will pay the man for cash outta pocket. Then w/o calling talking to me, after I told them I was paying outta pocket paid on their own. What pieces of work they are. I will never use them again!!! I had 3 vehicles on insurance. What a disappointment.

So we've been with State Farm for a few years and all has been well. Someone got a hold of my bank card information so I started paying my bill manually, and have been doing so for a year. Recently I signed in to pay my bill and was told I would owe almost $800 for June. My insurance bill is about $230. I contacted an agent who told me that it's because I haven't updated my card, so they're charging me for an extra month, PLUS they forgot to charge me for my Husband's new car when we first got it (which is news to me) so they decided to catch up 3 months later!? What is this? So in order to get the payment down I HAVE to sign up for the autopay program. It's total **. I prefer having control over! Account. How is this legal?

Insurance buyers BEWARE! State Farm looks for 1 claim, regardless of who is at fault, in a 13-year time span. After 27 years of coverage, in multiple lines, we had 6 claims in 4 years for 4 drivers and 3 automobiles. Three were losses 100% to the other driver, and not on our insurance. Two claims were minor, and 1 claim was ours and bigger. State Farm dropped us, but only on our autos (for which we promptly dropped all other lines!). They claim that through the Lexus Nexus reporting system, they view all records for their insured, regardless of who paid on the claim. So, they hold accidents against you, even when you are found faultless. What a total racket!

I switched to State Farm after being dropped by my previous insurance for being too "high risk" even though I had not had a ticket in more than 2 years. My prior insurance (marketed as the company that will save you money...) payment was $96/mo (again "high risk") and after switching my payment immediately dropped to $52/mo! Thanks to the Drive Safe and Save program not only are my rates cut in half but I can show actual record of being an excellent driver! Win win! In addition, setting up my policy online was a breeze, the app is user friendly, and my agent called me within 24 hours to check-in.

Rate increase - I've been with State Farm for a little of 2 years. My daughter got a car. I co-signed for it. My went up to 297, which was ok with me because of my daughter age. The problem came later when I purchased a car. It went from 298 to 312. Still no problem. Several months later it went to 336. Still no problem. The problem came when I call to make a payment it was 368. They said it was because of the device they sent me in the mail that I never used. But they said they had given me the discount prior to sending me the device that I never used so they charged me for it. But how are you going to give discounts when you never activate the device to your car so how did they track it? I paid the 368 then my payment went from 336 to 351 after I paid for the device I never used.

I called Roadside Assistance around 5:15 pm Wednesday 5/31/17 from the parking garage of where I work, which is also an hour from my home. My husband was at his work which was also an hour away from our home in the other direction. My car stalled in the parking garage of where I work. My husband said to call State Farm's Roadside Assistance. So I did. When I called, I told her I wanted the car to be towed where I live, she said it would be $29.25. She was telling me unless I paid the 29 dollars, there was NO tow. So I gave her my debit card, she sent me an email receipt to my email. I waited and around 6:55 pm, I got a recording that the E.T. A would be 5 minutes. I called back at 7:32 pm and the lady on the other end put me on hold and said the driver would be another 25 minutes.

I have been with State Farm for 30 years and never had a problem until recently. I have not had any violations since the 90s or any claims ever. I have my house and 3 cars with them and they just keep going up and up every time I turn around and I am sick of it. State Farm is about to lose my business and the funny thing is I hardly drive at all anymore but every month I can count on a increase.

I was with State Farm insurance and my payment was coming out of my bank account automatically every 12 of the month. They had the wrong address and they NEVER send me a letter saying my insurance premium was going go up. On the day of payment they took 390 for the monthly payment. My bank account overdraft and it's been more than 20 days and I have not been able to receive payment. My rent is due and I have a budget and my car it's currently with no insurance in case of anything happen. It's the worst experience ever. I would like to know if there's something I can do.

I have been a State Farm customer for 13+ years. I only stuck with them because it was under a multi-car family plan. For being a loyal customer of 13 years, they never once treated their customers with respect. Always rude whenever I called up there to either get a quote because I was thinking about switching cars or calling about a claim. They were never helpful and huffed on the phone as if you were such a problem calling. My rep's name was Gale in Olive Branch and she has been so rude and unprofessional anytime I spoke with her. I have a perfect and clear driving record and several times they increased my rate and said that it's because of the state. However, I finally called it quits with them and went with another Insurance company that has high ratings and great reviews. State Farm has low ratings for a reason!

When I first applied to State Farm in an entry level claims position I was ecstatic. I was thinking I would reach a sort of corporate level job that I could build on and have a future. When I went through the interview process a State Farm representative thought I did so well she applied me to be in a claims-express position. After a few weeks I got a call from another rep saying I got a job in the lower claims department. I asked about the previous rep applying me for an express position with more money but was interrupted and said this is where I would be. I should have known this type of behavior would be synonymous with State Farm.

I helped a friend out with a car. He got State Farm insurance. He hit a deer. By SC law, if you are not in a safe place, you have to move your car to a safe area. Because he moved the car, State Farm refused to pay or honor his legitimate claim. Because I was co-signed for the car, we had to total it and put the negative equity onto a new car. Same friend hydro planned, and went into a ditch. State Farm again denied the claim saying that because he was not at fault for the accident, they do not have to pay. Thank god I have USAA, and I will let them get the money from State Farm, because as a disabled veteran, I should not have to deal with them in this way and their fraudulent practices.

Neighbor truck matches bumper, he parked right by it said did not remember hitting it. Hit beat up 4x4 would have hit it feeling like his front Axle bouncing when he turned it tight when he pulled out. So neighbors says he does not recall hitting my truck, he had no problem giving me his insurance number and information. A cop came by the same one that I made the report to. The neighbor did not say he did not recall hitting when the cop was there. He just continued to give me his information. Given this is the second time State Farm has attempted to Deny my claim I do not recommend. I do recommend a Chicago company call CERBERUS, He Takes Claims Insurance companies, do pay and sticks it to them like no other. I wanted 500 dollars and he got 3700 out of them. This time I want my deductible, I have the other guy's insurance information. I guess It's time to change companies.

3 weeks ago someone wrecked into my car (that I had for less than 5 months) & they had State Farm Insurance. I have had to deal with other insurance companies in the past so I expected this process to go smoothly. I was soooo wrong!! This company should be shut down because they are completely unethical & have some very illegal & shoddy practices. Needless to say, I still have no vehicle or money & no rental car either. The customer service department workers are very rude & not helpful. They claim to have done things that they haven't done at all. DO NOT USE THEM! THEY ARE TERRIBLE!!

I called customer service for 3 months after my local agent could not do her job correctly. I was transferred from one customer service to another for 3 months with no help at all. I spent at least 6 hours a day on the phone for 3 months to try to get help with the mess my agent made out of simple car insurance premiums, that somehow turned into a home owners policy? What a nightmare. I will Never have insurance with this company again.

We have been insured with State Farm for a number of years. We insure two cars driving a total of 30k miles per year. I was hit by a person while sitting at an intersection when the other driver ran a left arrow from one of the non turning lanes. State Farm has wrongly reported us in such a manner so as to make it costly for us to obtain insurance with other predators. Mandatory insurance should be rescinded.

State Farm Auto Insurance ** 842 Route 25A Suite 1 North Port NY very irresponsible. Whenever I needed Road service they never showed up. I canceled my Insurance because their Premium kept getting higher and higher. They are a high risk Auto insurance Company. If other customers had accidents your insurance will go up. When I canceled my insurance State Farm were suppose to give me a refund for 10 days unused Auto Insurance premium and they are refusing to give me my refund. I would not recommend State Farm Auto Insurance to no one!

When I switched my Auto and Homeowners policies to a new company, the new company failed to notify State Farm of the new coverage. When I discovered four months later that I was not refunded my premium by State Farm I requested a refund. They refused to backdate more than 30 days and refund my policy premium in full.

First to say, I would stay clear away from State Farm. If you want to deal with animals I suggest you go to the zoo. It's a much nicer experience. I called for quotes after being with Allstate for 15 years and a State Farm representative gave me an excellent quote which I locked in. The next morning when it came time to leave the down payment they never called me back or try to even reach me after leaving multiple messages. Late that afternoon I called them again finally got a representative only for him to say that the quote that they gave me the night before was the wrong quote because they put in the wrong address. I have a copy of an email from State Farm with my correct address on it confirming the quote.

I was hit by a State Farm insured truck while stopped. The damage to my 2013 Porsche was extensive, but State Farm decided to repair it. State Farm arranged a comparable rental car through Hertz. A 7 year old Kia Optima with a crack in the windshield, a leaking tire, and smells so strongly of urine that it makes your eyes water. I have requested a change in rental car 5 times, with multiple promises that someone will get back to me. I have yet to hear from anyone. It has been 7 1/2 weeks since the accident, my vehicle has had numerous adjusters write reports, and it is still sitting in the same place, repairs have not even begun. So incredibly disappointing. BE WARNED!!! Awful experience! I will be filing a lawsuit in the near future.

April 2016, our SUV was parked on the street and totaled. A drunk driver running a red light from the police clipped a vehicle coming through the intersection. The end result was a chain reaction; our car was hit by another parked car from behind and my car slammed into the car in front of it. So what happened? Nothing. From April to September State Farm continued to bill us for a car we did not have or could not get access to. The police had our vehicle towed by a private company. However, that company turned out to be a scam and refused to even give us access to the car. The car was destroyed without our knowledge, and the plates were never recovered.

I have had State Farm Insurance for both my home and car insurance for 5 years. My husband was hit by an 18-wheeler and they claimed we were not covered due to lack of payment, the day before the accident they had pulled the payment automatically from our account. Turns out their "new" girl forgot to file the correct paperwork when I updated our bank account information. Then on 1/2/2016 I was hit at an intersection and had a police officer as my witness that I was NOT at fault, and when I filed the claim with State Farm they took all my information but I did not get an adjuster to look at the car for 3 weeks because she was not capable of doing her job. I had to call her to give her information MULTIPLE times, then after one month every time I called I had a new adjuster and got a different excuse and a different story.

State Farm insured driver Ms ** ran into my vehicle running a stop sign in the wrong lane hit my front bumper. While the adjuster was very pleasant I was told my bumper which was in great shape would be repaired. Ms ** hit my vehicle and is at fault, not sure why I have to have a repaired bumper instead of a new one. Mine had no previous damage. WHY do I have to settle for a repaired bumper. I was told that was policy. Guess I should file small claim with Ms ** for the balance that liable State Farm should have paid. Like a good neighbor Greedy State Farm insurance company always taking the cheap way out. I would never do business with this Cut Rate company.

An uninsured motorist hit me so I had to go through my insurance, State Farm, to make a claim. From the beginning it has been an absolute nightmare. They didn't ask for the police report for several weeks. Each person I talked to told me something different. Their delays and mistakes caused me a lot waste money and time. I literally switched insurance companies over this nightmare situation.

I have State Farm for 4 years. Policy has roadside assistance. Pay for it. I used it couple times in a month. They stopped it saying I used it too much. What was I paying for? What good is paying for it when you cannot use it? Just pay don't use it.

Had State Farm for over 7 years, never had a accident or ticket. Made a claim so one hit my car when I was in store. Now they say I'm high risk to have them as insurance agents. Then they didn't refund me my money that I was due. Not very happy. Hope they get shut down.

In December 2016 a State Farm client backed out of a parking place and damaged my vehicle. It is now May and I still have not been paid. Since I had liability only insurance, State Farm knows I am representing myself, and are basically screwing around with me. In February I came to a settlement agreement with them on the phone. I then get a message that they want to hold me 20% liable for their client backing into my car. I don't agree. I call back. I am told there is no one in that department that day, even though I had talked to me from that department, a half hour earlier. They sent me a check for 20% less than I agreed to, which I returned. After that it has essentially been unanswered emails, phone calls that result in me getting transferred from department to department, with no resolution.

Do NOT purchase household and/or automobile insurance from State Farm!! You will be fooled. The owners of your local State Farm agency will be wonderful. They are interested in you and are neighbors who want to always be helpful. But when it comes to a claim and State Farm's claims department gets involved - watch out. They will find a way out when they dig out something in the small print of their contract that will not pay for your claim. After 27 years of household and 3 cars insurance - and paying our bills on time - corporate claims found away to say "sorry". The appraisal people are rude and cold. I guess that is how they make money - promise everything and then not pay out funds. Our local agency was embarrassed in the way the appraisers handle their client. Choose any other insurance company - but definitely skip State Farm. I wished someone had warned us!

Hit in rear on October 2, 2016, by their insured, and forced into car traveling in front. Totaled my car. I had to go to hospital and suffered pain for two months before healing. Was not offered accident settlement until March 21, 2017. Settlement was not acceptable due to their low ball price for vehicle with only 128,000 miles. Rude customer service agent that hung up on one occasion. I refuse to talk to them on the phone-- only in writing. We still have the totaled vehicle. They wanted to pick up the vehicle yet we have no assurance they will pay the claim. State Farm is a fraud!

THE SHORT: I use to think highly of State Farm. However, recently State Farm turned a simple repair into a month long logistical nightmare from April 5 until soon May 1, 2017. The primary issue was the unrepairable rubber bumper at the primary point of impact. Four different State Farm adjusters insisted it was repairable. The body shop (the highest rated body shop I found on Google with a perfect 5 star ratings from many and multiple sources Mundy's Collision Center & Auto Repair in Lawrenceville GA) said the bumper needed to be replaced due to anticipated fitment issues and the severity of the bumper deformation.

My car was involved in an accident July 19th, 2016. I took it to a shop that I've dealt with for over 10 YEARS! I trusted the shop and even drove 45-50 minutes to get there. But after that it was all a scam. My car was "fixed" with glue and "parts" were charged to rack up the bill... but they never existed. The car was returned 3 times for corrective repairs and still my vehicle is damaged. After all this, my agent lied about the coverage timeline terms and even made harassing calls to me. 8 to be exact, and after the 3rd call I clearly said, "If you call me back I will take it as harassment!" But no... He called back 5 times until my lawyer had called me, and I asked the agent if he'd like to do a 3 way call. He never called back.

I was in a car accident a few weeks ago that was not my fault. State Farm is not disputing that the accident was not my fault but I have spent the last three weeks fighting with them over what I deserve. No one returns phone calls after they say they will call you back. Everyone states something different. They will fix something then they won't fix something. They will pay part of it, then they won't. I have never in all of my years of driving had to do this much leg work with a car insurance company. I will be switching to someone else who is better with claims and customer service.

I was in an accident in which I was rear ended. What had happened was that the car in front of me had slowed suddenly, from about 60mph to 10mph, because of an incident ahead. As I braked to, of course, avoid an accident with the car ahead, I was smashed into from behind from a driver insured by a different insurance company. As often happens, he claimed that I suddenly stopped for no reason to his insurance. I told his insurance why I braked. Even though they accepted liability, they said I was also liable because their insured complained that I braked too hard. I really couldn't believe that they would actually put liability on me for that. Luckily, it turned out to be a good thing, as I went through my own insurance, State Farm, for settlement as to not be out money for my "negligence". My car was totaled and I was given a very fair settlement.

After doing business with State Farm for many years, 40 to be exact with no tickets or accidents we are changing to Farm Bureau. After buying a new car and selling my older car to a family member they jerked me around by raising my premiums three times. I got insurance on my new car before I drove it off the lot. I kept insurance on my older car until my buyer got it insured in their name. I lost my accident free driving discount because they said since I cancelled my insurance on my older car that I sold, therefore it would be 3 years before I got that discount. The agent refused to do anything by saying that was their policy rules. The headquarters didn't do anything either. They were oblivious to my good driving record. This was their way of getting more money from me. Everything fine until you need something. I will not recommend State Farm to anyone. They are incompetent and sorry. Don't go there.

Received a letter from State Farm saying that they were reviewing their claims. Keep in mind I've had two different cars and two different policies. I have requested roadside assistance 6 times since 2013. The letter states that I can have my policy terminated because they consider it a loss? How is it a loss when I'm paying them faithfully to come and help me when I need it??? Time to search for a new insurance!

I have been a client of State Farm Auto Insurance since I got my Driver's License way back in 1987. No longer! The office I dealt with, in Crestview, Florida, is amazingly incompetent. To wit: Although I gave them my bank account information, they did not withdraw my premiums from my bank, causing me to fall behind and placing my driver's license at risk (this was in March). I found out yesterday that I had been driving under a suspended license since December although I had paid my premium because these idiots never told the state DMV I had insurance. And while I told them for MONTHS that I did not own a certain vehicle, they kept billing me for it! These people are idiots who have caused me a great deal of stress trying to fix their stupid mistakes. I will never use them again!

Bottom line is this... State Farm Ins. Co. does NOT want to hear (especially in their home office in Bloomington, IL. - the President sends somebody else to call me that is young & just started to call back on a complaint about a huge increase in rates. Gee... we can pay for the President's advertising for State Farm, but he can't answer a question on doubling my rates for an accident that was very minimal). I paid 400.00 every 6 mos. & after an accident that they paid out a mere 500.00 for - charged me 800.00 every 6 mos. Somebody called me back after trying to talk to my agent locally in Salt Lake City. Agents just have a very mundane standard answer... "That is just what the rates are - the home office sets the rates."

I was given a new car by my father and I shopped around for policies. State Farm had the best rate, which was still pretty high at $145 per month because I have not had the need for a car for the last 4.5 years, so I have not had auto insurance either. I have a clean driving record, no accidents and have had my license continuously for 21 years. I signed up with them, as the agent was very nice and accommodating. I also signed up for the program where they watch how you drive via a bluetooth device in my vehicle to get a safe driver discount.

State Farm Auto Insurance is the biggest set of crooks in the world. I was rear-ended in an auto accident a year ago and have over $20,000 in medical bills. They tried to settle with me today for $190.48 for medical bills and $250 for pain and suffering. I have been in physical therapy for the past 12 months over this and just completed a follow-up surgery a week and a half ago. If anyone has an accident with State Farm, I would recommend immediately getting a lawyer because you're going to need one!

We were with State Farm for 10 years and no accidents and never filed a claim. We have a accident that totaled the car and they REFUSED to Pay! My agent in Arkansas LIED to me. He said he would help and he bailed and lied again. Terrible!! So, we had to buy a new car with our own money because they wouldn't pay! Look at all the Terrible reviews! The Government needs to shut them!!!

My claim was sent in and lost twice to get my car fixed. This insurance company seems incompetent of even the slightest task. They couldn't even get the police report. I had to send that in several times 6 to be exact... I had liability coverage and was the one pressing for compensation on my behalf and my insurance but State Farm refused to deal with me. Instead they went around me several times trying to settle at a higher cost to me with my insurance. It took me several months 4 to be exact and with plenty of proof including two eye witnesses to prove my case and make them pay out even a proper amount... even now I just got an email saying they started on the paperwork to get my truck fixed. I would highly not recommend this company, because of their incompetence of even the slightest task and how they run around and put things off.

While driving to work on Interstate 10 in Baton Rouge, LA, a State Farm insured driver was on the wrong side of the road, headed straight at me. I slowed down and was hit from behind by a lady who was also a State Farm insured driver and my car is ruined. Three months later State Farm still won't pay for the damages even though the police say the guy driving on the wrong side of the road caused the wreck and the lady who hit me from behind was at fault. State Farm is an awful insurance company who takes money for a service they don't provide. How can this even happen???

I got into a wreck on Thursday, March 30, 2017. The other driver was at fault. I submitted my paperwork and was offered a rental car. They said they would pay 80%, even though they had previously told me 100%. The rental takes forever, since I have to use one of their preferred dealers. It takes days to hear anything else, and I don't have an estimate until a week later. They still quoted my deductible despite me NOT being at fault. I have no idea what the status of my vehicle is, as when I call I get bounced from person to person. The website never updates. I find it hard to believe that I would be having this problem if I did not have the same insurance as the at fault driver, but since there's nothing to do about that I am at their mercy. VERY dissatisfied.

This company is a real scam. Don't waste your money. My drunk neighbor hit my parked car in my driveway and he damaged my car and my garage. State Farm is refusing to pay for it because he told them he didn't do it. I have a copy of the police report and 2 witnesses. I saw the man's truck stuck on my car. Now I have to get a lawyer and I plan to file a complaint with the PA Insurance board. This company is horrible. They rob innocent people who are suffering from loss. I have a damaged car and a dented in garage door.

Worst insurance company ever. My car break down, we called State Farm to help us, we waited for 3 hours in a dark and unsafe location, the service never came. We called at least 10 times, the customer service was terrible, rude and incompetent.

My personal agent, Cheng **, did not give me vital information about not having rental included with my Full Coverage Insurance Policy. Once in an accident - 5 yrs later - the claims department did not file my claim the first time I called. They then left my car sitting for 10 days without inspection. I am being forced to pay for a rental car for over two weeks, though they were supposed the have this completed in 3 - 5 business days. 13 days later I still have No car, No rental, No answers and the accident was NOT my fault. Be very careful these people are snakes...

Imagine shopping in a store and hearing your car info called over p.a. then walking outside to find someone smashed and sideswipes it. Well that's what happened to me. I'm not even a State Farm ins customer. But the man who hit me is. I thought I was lucky that he had come in to find me. Hahaha yea. This is the most horrible fraudulent company besides cable and electric companies that I have seen.

State Farm has a claim against me where their insured hit my car and there was no damage done and are stating I owe them almost $1500 in damages. I have paperwork showing there was no damages done and they have taken this to "Wilber and Associates" who are so rude and they are not willing to help you at all. They basically are just telling you to pay the money and stop calling. They have also left several messages to a phone number that is not mine and never has been mine leaving personal information through voicemail which I am sure is illegal to do. I am getting with my attorney and starting a lawsuit. Also Bobby is very rude and unprofessional. She is with State Farm claims department. I have spoke with maybe 1 person really willing to help.

I'm an International Photographer in Hall of Fame and they treated me like crap. The lady that hit me was at fault and they refused to go to court and take side of client, who also had a total loss. Not only did they not help me, they gave my medical benefits away to a ** person just because I was **. And they breached contract and ruined the small business. The scene of accident with no false witness in it. The two pictures in traffic shows the awkward angle from which the guilty party loss control of her vehicle. These pictures clearly shows who is at fault. Look at the angle of the Oldsmobile, does this look like a safe angle? Where is Robie ** the false witness that was supposed to be on the scene at the time.

I have never experienced WORST customer service in MY LIFE. I was hit by a State Farm insured while parked, car off and having ice cream with a friend. The person driving a new INFINITI with back up camera managed to hit my passenger rear back and cause damage to my vehicle along with an injury to my lower back. The insured NEVER called in the claim and I called the day after the accident. When I gave the claim department my claim info they stated they would investigate and gave me a claim number after taking my information. They asked if I was hurt and I informed them yes, that I was in excruciating pain. They advised me to get treated and to put the claim info for medical treatment.

I can believe after I'm be a loyal customer of you guys. Because of a accident the was clearly not my fault on the police report you guys want drop my policy. Now is Not fear but is ok. You guys are a giant. I will use social media for rest of my life to and only 43 now to tell people how guys treat your customers by not stand by then. And also paying almost 10.000 dollars a year of insurance.

Whatever you do do not let them record you! My son was in an accident. An old ** tried driving off, my son had to confront the driver and when the old ** gave his story to State Farm he refused to be recorded, where as my son did and they are using my son's recording against my son! They drop out things my son had said and construe things he did, State Farm will say "oh yea" he still at fault. I have fought every step of the way. This State Farm, they have gone from 100% my sons fault to 90% and now it's 50/50 after a 2-hour conversation with a manager. I demanded that both vehicles be inspected, State Farm said we needed to have it done in 2 days, the old piece of cr... 3 months later has refused. "My son is still liable!" I told State Farm I am going to report this to the Nebraska Department of Insurance if this is not corrected! They got pissed!!! No credibility! It wont do any good but I'm pretty peeved.

I am writing this to report that State Farm appears to be denying claims for auto accidents even when their own insured admits fault. It looks like we will have to hire a lawyer to get what should be a simple situation resolved. I suspect this may be a pattern for State Farm. If you have experienced a similar situation I urge you to contact me. If enough people respond we can file a class action suit. The person who denied our claim is Kate ** of State Farm. I am withholding specific last name but will share if you contact me. If you wish to contact me with your details please send email to ** addressed to Mike **. Thank you for your time.

State Farm is the biggest scam I have ever seen. So in October of 2016 I called to retrieve my bill amount and out of nowhere they gave me a figure well over the amount of 300. Normally I pay 180. I asked how and why... They couldn't give me an answer so I told them to dig well. They came back and claimed I didn't pay them for April May and June so my question was if they didn't receive a payment in 3 months how is it that I still had coverage? I told them I had bank statements proving this. They ignored my comment. Well I paid for 3 months over 300 dollars to "bring my account current". Well today I got a call stating they were dropping me from their policy because I didn't pay for those months, in which I paid and paid again. I made a complaint in which they did not seem to care either. I will be switching to Progressive. Because well excuse my French ** State Farm. Now they are telling me I haven't paid since 2015... This place is a joke.

On March 24, 2017 my daughter was rear ended by a State Farm insured and we got a call on Monday 27 from Lynn ** a State Farm rep. She was straight to the point, never asked if my daughter was ok or anything. She set up a appointment for us to take the car in to their State Farm adjuster. Her driver side taillight bumper and trunk were damage. They said her car was only worth 2100.00 but the damages were 2486.00 but then they inform me that they were going to look into it some more. I called and talked to several rep, but no one tried to help. I requested to speak to a supervisor but was told one would call me back. So a couple of hours later one of the rep. we had already talked to called back to say they were only going to pay 101.00 to replace the tail light not even labor to repair it. SO NOT DONE WITH THEM!!! Planning to carry their insured to small claims court!!!

I had Progressive insurance on auto-draft for over 4 years with no issues. However, State Farm called me & offered a reduced rate. My payment was coming up & the State Farm agent advised to stop the auto-draft & Prog. Had to give me 10 days grace which was not true. I took out State Farm Feb. 1st, & called Progressive the same day to cancel my policy. My cancellation was effective Jan. 30 because I stopped the auto-pay. Now I have 2 fines for a total of 300 to pay to the state due to false information from State Farm. The State Farm agent made multiple mistakes on my account -- wrong checking account info, email, bogus renter policy, & now denying any wrongdoing.

I agreed to a six month policy amount. They have fraudulent auto draft practices. They required us to sign up to get a lower premium. They have hidden bills and fees. Send you a statement in mail but do not email you the amount of your upcoming draft. I was over charged. January billed $200, February 240, March a whopping $340. I received three different explanations for the ballooning monthly rate. I did not have an accident, nor did I add any new vehicles to policy. I want a refund for the over-billing. I was hung up on by two different State Farm representatives. I never cursed, yelled, or was overtly disrespectful. This is unacceptable business practices! It is not acceptable to draft whatever you want from customers without approval.

Me and my wife car was stolen. Police found abandoned, 3 weeks later. My insurance, State Farm took it to an auto recovery place they do business with it. After 2 weeks they decided the car was a total loss and would calling with a settlement offering. Forgot to mention that the agent handling this was in Chicago, IL. She had no clue as to where the car was, she had no clue that it was declared total loss by somebody here in Florida. Another week went by and finally received a call from Chicago claim Dept telling me the car was going to be repaired and I need it to pick a repair place where I wanted my car been repaired. I did as they asked.

The State Farm adjusters continually refuse to pay the complete repair bills. As a shop, we are not always able to perform all of the repairs in house and have to sublet some items such as decal installation, air conditioning service, and other mechanical operations. Many of these services are dealer specific and cannot be performed anywhere else. The State Farm adjusters refuse to pay anything other than what they say is the set price and there have been many times where we as a shop are not fully reimbursed for the services we have paid for. Our only recourse is to charge the customer for the rest of the bill. I think this is very poor business practice on the part of the insurance company. State Farm is the only insurance that does this. We do not have this issue with any other insurance company.

We are a family with 3 vehicles, 1 single family home, and a travel trailer. Been insured with State Farm for 25 years. I'm paying $4200 annually for 3 older vehicles with between 60 and 150k miles on each, a 15-year-old travel trailer, and a modest home in an Indianapolis suburb. Our claims have been few and far between, however, in the past 2 years, since our teenage daughter started driving we've reported a couple accidents. One accident which occurred during a snow storm, involved only our vehicle repairs, no medical expenses, and the other was a ~$250 cost to repair a car she bumped in the parking lot.

Every month my premium changes, one month it is $120, then it's $139, then it's $115 a month. I called to ask why it went up to $139 and I was told it's because of state fees. I have an older car so the agent I spoke with took options off my policy and it came down to $100. That was last month. I was told this would be my set premium amount. This month it is $120. I don't know anyone else whose premiums are not the same every month. I'm living on a single income and all this extra is messing up my budget. I have been with State Farm for a long time. It's time to leave.

Besides the horrible customer service, they don't want to pay for their insured when they get into an accident. Their paying customer was going the wrong way down the one way and ran into my car and they are saying it is partially my fault and I am 50% liable for the damage. Unreal. It is obviously their fault and the driver even admitted it but State Farm refuses to pay out on the claim.

I was rear ended by a State Farm insured on highway 880 in Oakland early in my taxi shift (~10:30 am on a 4 pm taxi medallion) coming back from a SF to Oakland Airport ride that netted $95. The collision ended my day. I made a low ball, documented claim for $200 in lost earnings and was denied on the grounds that I did not own the cab - the only cab I had access to and for which I paid rental.

A few weeks ago, I was in a car accident. Amanda was the only one with me. We were not hurt but my car was smashed pretty good and the radiator leaked all the water so Dan came to Idaho Falls and towed it home. I did not get a ticket and it was the other two cars that hit that caused the accident. State Farm (insurance of the car who was liable) called me a few hours after the accident to ask me how everything was and if I needed anything like a rental or whatever. The lady was so helpful telling me that they would take care of everything. I told her we would like a rental because we have three of us that drive to different places most days. So she arranged a vehicle and sent me the email authorizing it and telling me they would cover all the expenses.

This office is literally the worst offending office that is full of painful people including my agent. I literally canceled my policy, or had tried to, but because of a scuffle she is harassing me by sending me cancellation policies with overdue just because she was offended that I cancelled on her. Seriously. How lame is that. I have no need of people that just take your money and then try to cause issues when you're unhappy with the service given? Whatever happened to being polite and not being offended when someone just desires to cancel a stupid policy?

After 30 plus years with State Farm for auto, home and life insurance including my wife and 2 daughters, State Farm sent me an invoice stating my auto insurance premiums were going up over 1500.00 annually. When I called and asked why the increase as myself and family have not had any claims EVER I was given a hokey excuse of my daughter that turned 18 in September 2016 was the cause plus industry increase. The agent actually said State Farm increases auto for kids from 17 year old to 18 year old. Again, no claims ever, I was paying 286.00 monthly for my family and the new premiums would be 420.00 plus 120.00 in adjustments. I switched to Nationwide, same coverage for my family at 268.00 monthly. I will never go back to State Farm for any insurance needs as they are a big rip-off.

My wife had an accident December 30th, 2016. A State Farm insured customer turned left, in front of her car and caused an accident. The SF customer was cited, for causing the accident. The responding police officer wrote on the accident report that my wife did nothing to cause the accident. My insurance company is fighting with SF because they are refusing to fix our car. I will eventually run the accident through my carrier and sue SF. I WOULD NEVER BUY STATE FARM insurance. In fact, I have had my home insurance with SF for 38 years and never filed a claim. That has changed. I went in to my local agent and canceled my policy.

State Farm is not my insurance company. Thank God. But their insured driver let his sister borrow his car (she was not on the policy). She hit and scraped the bottom left side of my car. We stopped and she gave me her ID, she then called her brother to send her pictures of his driver’s license and insurance document/policy. I took pictures of everything of both cars as well (I did not call the cops because to my knowledge it is not required by law to do so when it is not a huge accident where there are injured people etc. I had proof and she looked like a decent person who would take responsibility for her reckless driving). So I thought. How dumb of me.

WARNING: THE ONLY PURPOSE THIS COMPANY HAS IS TO COLLECT PREMIUMS, AND NEVER PAY ANYTHING OUT TO CUSTOMERS! They have devoted themselves to perfecting the run-around, and leave people unprotected by the insurance policies they sell... In February of 2017 our parked van was hit by a driver who has State Farm insurance. At the time of the accident, my husband was walking out of a grocery store and saw a lady backing up her SUV into our parked Van. He started yelling "Stop" and waving his arms. She was oblivious and continued backing up till she slammed right into the back of our Van. After hitting our Van she put her car into drive and started to pull away without even trying to see what she hit. My husband ran after her and stopped her. I came out of the grocery store, was told what was going on, and I obtained her information. She never said she was sorry. She admitted that she hit our vehicle.

2+ years as a member paid close to $5,000 over 2 years for insurance service. Used the insurance once in 3 years for $64.00 for a lockout service and less than 10mph speeding ticket, which they jacked my rates up for. At renewal they send a letter saying you can keep paying triple the cost but on your high dollar comp & collision policy for 6 more moths but we are dropping your older car (no profit in it for them) and then at renewal we will drop your other car.

I have made complaints with State Farm and BBB concerning money they continue to steal out of my account monthly until I drop them and went to Progressive Insurance and I am very pleased with them. They are wonderful and much cheaper. State Farm should be arrested and charge for fraud and thief. I had their policy for 2 and a half years until they go change my personal info and started taking large amount out of my account and I was never bill a paper declaration page on my policy showing me my amount of my policy. So I called them and they address the call to Ms. Amber ** and Thomas **. They are criminal and should be in jail. I email her and told them to cancel my policy. I no longer wanted them and I was going to another company. They continue to take my out of my account by me enrolling into auto pay.

I begin by saying that prior to the claims I am discussing here, I have not filed an insurance claim for many years. I am not one of those people that file frivolous claims to bilk the insurance companies. In the summer of 2016 a semi I was following threw a rock and cracked my windshield. I called my State Farm agent immediately. She informed me that I was not covered and State Farm would not pay for a new windshield. I had comprehensive and collision coverage on my vehicle so why was the damage not covered? My agent said that the damage was considered "road hazard" and my policy didn't cover "road hazard". My comprehensive coverage covers glass breakage, just not from "road hazard". That's how State Farm rips policy holders off. They use semantics, a rose by any other name, to keep from paying a claim. Call it road hazard instead of glass breakage and they don't have to pay.

I was rear ended by a driver with State Farm Insurance almost 3 months ago and am still getting the runaround. I have given pictures and had the state trooper and witnesses testify, proving the damage to my vehicle. State Farm continues to give me the runaround! My car is a total loss and they won't even talk to me. I have had to borrow vehicles, miss work, a lost money because of what their driver did and is now lying about, even though it is obvious. I despise State Farm and will do everything in my power to make sure that no one I know is ever a customer of theirs! They are not like a good neighbor, I can assure you!!

I have been mistreated by my local State Farm Insurance Office and the State Farm Claims Office. On February 6, 2017 I called into my local office to ask a simple question: Do you offer accident forgiveness, such as I have seen that Allstate Insurance offers these services? A lady by the name of Julie ** answered the phone and told me that she would have to transfer my call to someone who could assist me.

Wallace Saunders Law Firm is Located in Missouri and Kansas, for which I will be filing with the bar in both states and seeking the license of at least two Lawyers. Wallace Saunders represents State Farm insurance company. Their only job is to find some legal way out of not paying the customers of State Farm. So if you are contacted by their attorneys from State Farm, Just let your lawyer talk it out and have a decent lawyer that is not scared to go to trial as they will go all the way up to the filing date and send you legal papers that you can only answer 2 ways affirm or deny. They will throw the stupidest questions at you, like admit you caused the accident, admit you were never injured, admit that you caused the injuries to yourself, admit that you are trying to scam State Farm, admit you broke the handrail to make it look like an accident. State Farm will go to any cost to not pay a claim.

They refused to use the police found witnesses, police body camera and police statement in order to accurately investigate their insured's damage to my vehicle. My vehicle was stopped and he hit the gas and rammed into the back of my vehicle in a parking lot. My assessment is they allow their customers to freely get over on anyone without admitting liability! They caused over a month of and continued mental anguish over this and are rude when you have questions.

I was involved in an accident 1 year ago of which a young woman hit me almost head on. She was insured with State Farm and she was cited. Needless to say my 2013 Cadillac Escalade had heavy front end damage and was never the same. The diminished value was considerable as when I tried to sell it people would do a Carfax and never call back or come back. I ended up wholesaling the car to a dealership and lost 10,000.00 of equity. State farm has offered me a fraction of this loss, claiming the car was restored to its original condition. It's BS and they know it. Chad ** is the adjuster I have been working with and he will not return emails... phone calls... BEWARE BEWARE BEWARE... State Farm Ins. is the worst!!

On Feb 10th I got a letter in the Mail from State Farm, Stating that I will no longer be able to renew my policy. So I was scared and shopped around for insurance and to my luck, I found a new one. State Farm was my first choice mainly because of the advertisements they place on the T.V and online. I never missed a payment so I was a bit angry because of that. So basically on the 10 of Feb I called State Farm and asked to cancel all my policies because I wouldn't Need them anymore, plus the Life insurance was worth nothing. State Farm stated that they would communicate with My agent so they could communicate with me. I called more than 3 times, and my agent never called me.

I was in an accident. Time limit for settlement is two years. I was strung along for the two years three days before time limit. They call with an offer so I have to receive the paper to sign and get it back before deadline. Forms coming in the mail. Not good customer service. Always get a lawyer or they will do you the way they did me. Wrong as hell.

Was in a wreck and a lady took off my bumper. No cops involved, but was told there would be arbitration. They lied. There was none and I was found at fault by MY OWN insurance company. I asked for records and notes leading to decision and was told they are confidential. That is like a person asking a doctor for records and they won't release them "without subpoena." Utter dissatisfaction and un-neighborly. The woman who hit me was clearly not in her lane. Not happy and may take 24 years of business to another insurance company.

I purchased a new car on January 10th. Called the after hours and was quoted $110 vs my old payment of $93 per month. The next day I called to confirm and they said "Sorry the overnight agent was incorrect and it is $136 per month." I was obviously upset about being told one price and then it going up by $26 per month in one night. They requoted $114. I said "Fine let's do it" even though I had quotes from Progressive and GEICO for $108 & $112 because I have been with State Farm my entire life of driving of 11 years and my mother her entire life of nearly 40 years. The week after my mother receives a bill that shows $132 per month. I call and they said "Ignore that as that was incorrect." My State Farm office said it would be $127 not $136 or $132. Then the office said final official quote was $115 or $696 per 6 months. I said perfect and they said payment was due tomorrow. My mom called to pay.

I was involved in a car accident in December 2016 due to a State Farm insured driver running a red light. State Farm has accepted liability but has done absolutely nothing to compensate me for the accident. I was injured pretty bad and out from work for a little over 2 months. Their customer service is horrible! When I asked what I should do to cover prescriptions and in general continue living without income, she said "I would suggest Federal assistance and we will handle your claim when it comes up in rotation". I signed and returned all release forms for them and they still told me that they had not received any bills, even though they (State Farm) sent me a copy of the original hospital bill. I did the leg work for the claim handler and got all medical bills and sent them to her.

They have horrible customer service, all the customer service rep. Please don't go to the on 36th Ave and 31st street in LIC because they are the worst. I called to discuss why insurance bill was being increased so much (no accidents or tickets), the agent literally screamed at me. I immediately switched to Geico. The minute they answer the phone felt treated with dignity and respect. Moreover, State Farm was charging me $568 and I will be paying $165 with Geico... The worst, worst insurance company.

I have been attempting to get State Farm Auto Insurance Claims Department to finalize the damage estimate and pay out on my 2003 Mitsubishi Galant since December 9, 2016. I have spoken to the "Claims Department" more than 20 times, and have only spoken to the same representative twice, both of those conversations were due to the representative calling me back for additional information.

I burst out laughing every time I hear or see one of their commercials advertising car insurance great rates or the discount you (don't) get when you have a renters policy as well. Is there truly any doubt why they've a need for advertising? A few years ago a woman fell off her bicycle while traveling at a high rate of speed. She was unconscious for perhaps 2 or 3 minutes. I called 911 and when the police arrived, asked if I'd hit her? I said absolutely NOT. There was a man on a bicycle behind her who corroborated my statement. In fact there was never even a Police Report but rather an Incident Report that unequivocally stated I'd no contact with the bicyclist.

I have had State Farm insurance since 1990. Originally from Pa then I moved to Florida and how things changed. I had a minor fender bender in a parking lot in 2015 no damage to my car and only paint damage to the other. Then in November I lent my car to someone and they got in an accident. I asked at the time if that was going to affect my insurance and they assured me it wasn't. Well, here it is two years later and they decided to not renew my policy. I got a letter listing the "accidents and claims". They actually held it against me that I used the road service two times and that was also used to determine their decision.

Moved from NY to NJ. Simple enough?? Well, State Farm botched the paperwork and cancelled all our policies after 31 years of no claims, all on-time payments. Get it fixed? Not possible. Runaround after runaround. My family got completely hung out to dry. Dozens of calls to "customer service" (really?). Wrong information, snotty CS agents, fabrication of our current status and long waits to speak to the next do-nothing in line. Would drop dead if anyone from this outfit gave us straight answers. No way out of this mess, other than to go to another company. Still in hell trying to get answers.

I have had very bad experience with State Farm, neither Agency office nor customer care knows anything how State Farm works. When my spouse went back to home country I have submitted form in person in Rancho Cordova Office in California state to remove from her the premium, they said they will be taken care with a big smile, however after 3 months I found out the request is not completed. When contacted agents office in California she gave me a very funny reason that they have only a reason to exclusion family member is either divorce or death.

I was hit by a client of State Farm's who ran a red light. There were numerous witnesses, the police and even the other driver admitted fault. The day after the accident a State Farm rep called me in the morning to get the details. They quickly informed me they needed to do more investigating. By the end of the day, they called me back to tell me they were denying the claim!

I have recently gotten insurance with State Farm in Lenexa, KS. I have to say that they suck. I ran over a piece of ice on a cold day and my bumper cracked somehow. I made a claim and the amount they estimated was nowhere near what the shops said it would cost. I have gotten the runaround and have been told nothing but lies. I was told that they estimated a new bumper being replaced at $250. The shops I went to all said it would cost over $1000 to replace everything that needed to be replace everything. I really wish I was not dealing with them because they are liars and just awful. They cant even get their stories straight. One guy told me that they would send out the rest of the money needed for the repairs if it wasnt enough. Then someone else said they werent going to honor what I was told.

Terrible Unethical Company! I am very unimpressed with State Farm Auto Insurance. I am actually considering suing them for taking advantage of the mentally disabled. I may be highly functioning but I feel like I have been taken advantage of and had my privacy rights severely violated. At the beginning of the claim we gave them specific instructions to contact the insurance agent handling the claim through my insurance. When that fails to contact my designated legal guardian. The first few months, the group of insurance agents aware of this fact did a fine job of keeping within the contact circle.

First let me say that I have always been a loyal State Farm customer, but I am very dissatisfied with this specific agent (State Farm Jacob Rossell). I have tried to call his office multiple times, and I receive a voicemail every time. I have several issues that need be addressed. I can never get a hold of anyone at the actual office location and have to call the general customer service line. I have reported that my mailing address is wrong several times, but every time. I have contacted customer care to update this as well without success. Apparently, the branch manager has to review the request to update this info. Obviously, he does not read his emails...

I started services with State Farm because they said it would be cheaper than the current insurance company I was currently with. They asked me to sign papers for me to have automatic payments through the company. I originally said, "Sure I would like it," but 15 days later they go in my account to attempt to take another payment out. Which a full 30-31 day cycle haven't lapped yet. So that's the first incident! They actually called me after attempting to take money out my account. My respond; it's not even time for me to pay. Which I didn't even get pay yet so yeah that was considered a return check and a Overdraft fees. Every time they called they would try to get me to sign up with them for this automatic payment plan. That right there with the first incident already got me apprehensive of signing up with them.

I've been with State Farm for three years. Vehicle was parked and my neighbor hit it. We both have State Farm Insurance so I thought it would be easy claim. After giving me the run around for a month and a half they finally paid for my car repairs but not after asking me a million times was the car parked illegally.

A guy hit my car in the parking lot and he reported to security, of course there is camera everywhere, so he was covered by State Farm. When we call this company it took us almost one week for them to fill up the case. Then when this lady name Nuncia ** take the case she sent this guy who did the report after 10 days of the accident happen, they said the repairs cost 1000 almost but they only going to paid 490 because my cars was already repair before. I think this is so unfair because is my car was repair or no they have to give my car the way it was. Now I have to paid the differences, when it was not in my plans to make this spend. I feel so disgusting for this people, but I am telling everybody that I know how they work and don't trust them.

I am not insured by State Farm however their insured driver backed into my parked vehicle. I submitted a claim for my damaged bumper but State Farm denied the claim. The adjuster said there was previous damage to the bumper. The damage that he spoke of has a good little story behind it and I kinda smile when I see it. The opposite side of the bumper it's where some guy backing out of his driveway not paying attention has caused more damage. Besides the facts of either instance, the bumper it's repairable. Should I decide to have it repaired it would cost me more due to the damage caused by State Farm's careless driver. I have threatened legal action. Let's see where it goes.

I have been with State Farm for nine years. I was extremely happy with them until 2 years ago when my policies started increasing every six months. I have the same vehicle, no tickets, no accidents, and I haven't moved. My vehicle is getting older, so more expensive unnecessary coverage was not needed. I experienced an increase of $40 a month twice a year. This last six month period ended in December and I asked why my coverage changed without my consent and why the price has been increased. Tiana stated she would fix it and in January not only was my COVERAGE WRONG, my rate went up another $40 a month. I looked at 3 other insurance companies Allstate, Geico and American Family. All of them quoted me less than 1/2 of what State Farm was charging me.

After 40+ years of having State Farm insurance I had a small rear end accident where I "tapped" the rear end of the car ahead of me while I was "hooked" up to a car washing pulley. I was not operating my car. I was following the directions of the car wash employee to move forward. When I obeyed the employee he suddenly yelled to stop but my car could not stop and I "tapped" the rear end of the car ahead of. With a perfect California DMV driving record State Farm penalized me for this small rear end accident by raising my premiums $320 per year. So much for customer loyalty to State Farm. I would not recommend California State Farm to anyone.

I had poor experience with rental car. I was not at fault for an incident and I was getting a 100% coverage from State Farm who is the insurance of party at fault. As per my own insurance policy, I am entitled for rental coverage at $50 per day. However State Farm just made sure that they will pay only for the segment of vehicle I am owning. I feel that I should have claimed via my insurance and asked State Farm for a refund rather than going through State Farm. Their claims agents were not willing to correct this when I approached them. Poor service.

State Farm is the least helpful company I have ever had the misfortune of dealing with. The last few months has been hell with this company. One place can't remember to automatically withdrawn the payment from our account and we moved to a different agent after the first one screwed everything up and they ended up withdrawing payments twice in 1 month! Not to mention the fact that for months we could not get into the online State Farm account and come to find out the wrong email address had been used to set up our account but they kept telling us we could reset it ourselves (clearly not the case since any reset was being sent to the wrong email address!!!).

My insurance claim was denied. On 12/13/16 I filed a claim with State Farm, my insurance company after I had experienced vehicle breakdown on 12/12/16. I had my vehicle towed to the repair shop where it was diagnosed that sugar water had been poured into my gas tank. The technician showed me the effects of the sugar contamination to my fuel pump, gas lines and tank, as well as to the spark plugs and engine heads. At that time I informed my insurance agent of the issue and it was filed as a vandalism claim.

I have been a customer for over 40 years with State Farm Insurance. I have NEVER had a speeding ticket, a moving violation ticket, or caused a wreck... I have the +5 points on my driving record here in Virginia. My 22 year old son, who has his OWN POLICY which is not under my policy, was the reason I got a NON-RENEWAL for my Auto Insurance. Unbelievable!!! State Farm will now lose my Home Owners policy and our Life insurance policies... My parents are also dropping ALL of their State Farm Insurances as well. State Farm sucks!

Have been a State Farm customer for 8 years. Never have had a claim, someone hits my parked car they also have the same insurance company. I go get estimates between $2,240-2,500. State Farm's adjuster Jasper ** totally ripped us off, lied and wouldn't even tell us the claim, said he wasn't finished yet (he didn't tell us because he didn't want the conflict).

I was involved in a serious car accident 14 months ago. Thank God I bought extra ins thru State Farm for disability so I thought! Have not seen one red cent in those 14 months paid extra got screwed!!! Don't be fooled by these trained liars. Don't deal with them they can not be trusted! You've been warned.

System will not let me give zero stars or negative stars. I had brand new truck- 50,000. They want to settle for pennies on the dollar... Had a wreck in August 2016, it's January 2017... still nothing. Had another truck hit me head on 55-mph. State Farm (my insurance) trying to get me to settle claim within the first 2 days for PENNIES on the dollar. Truck with just 3100 miles, front in totally smashed, passenger front door is jammed. State Farm said they can fix it for $14,000.00. Right... Also local agent wouldn't give me the time of day. Safe Co (their insurance) no phone calls... nothing.