State Farm Car Insurance Reviews

Agent is thorough and easy to work with. He took the time to explain differences in policies and he offered the best value for me. Thanks to him, I raised the limits on my motorcycles to the same as on my truck and have an umbrella policy.

My claim for auto was great. I received a check on the spot. But they are removing some items from my auto coverage. Compare insurance coverages before you buy.

I really liked the entire service. They gave us everything that we deserved. They even gave us some money when the fault was ours because my husband backed up into his own car. Filing a claim was easy. They assisted us all the way through. There were no obstacles. Everything went superior. State Farm Auto Insurance was great.

State Farm never want to cover anything. If you are in a car accident, they tell you not to file through them unless you absolutely have to as they will raise your rates no matter what the outcome. The same goes for homeowners. We thought we had hail damage and they warned me that if they sent an adjuster and he decided I didn't have damage they would still raise my rates. So I had to get a private adjuster to determine if it was worth it to file a claim with them. Crazy! It's very expensive and I feel I get nothing for my money. They keep upping the deductible and increasing the cost of the insurance. So you can't win. It's also expensive. I feel that insurance is a necessary evil but I doubt whether they will come through for you.

I have been insured by them for over 40 years and I have always been serviced in a professional and pro-active manner without any complaints from me. Everything has been perfect and they take care of everything without any missteps.

I have had my auto insurance with State Farm for four decades. They are price competitive for the average driver and offer services that set them apart from all other insurance companies. I have price-checked every few years. I could have saved a few bucks at some points, but it was easy to stay with them because of their exemplary service and exceptional agents. State Farm let me choose the repair facility I trusted and acted so quickly I was stunned. In addition, they helped me with what I considered an error in the accident report and saved me more than money! Best insurance I have ever had.

If you're inquiring or making changes to your existing policy then State Farm gives a pretty good service. But if filing a claim, it's the worst experience. They don’t want to help you if you're stuck in another state with a breakdown even though you have roadside assist. After explaining to them what happened they blew me & my claim off & never did a thing! So I had to reach out higher up & report them. Then I received action immediately within less than 24 hours later. Pretty sad though. Since then I changed State Farm branches entirely. I have had another issue on a smaller scale though & will most likely change insurance companies within the next year.

State Farm rates are high. Was not able to afford to get insurance through them when I bought a car 3 and a half years later. Otherwise I was satisfied with the coverage. Other than that, called and reported accident. No hassle even though I was at fault.

State Farm was very helpful. They worked with me and the repair shop to get the best repair in a reasonable time period. I was pleased from start to finish with them.

In the summer of 2016, when one of our children, a student driver, totaled our 2007 AWD Highlander Hybrid (which we loved), we did not know that State Farm uses a third party to apply absurdly low values to totaled vehicles. The accident occurred when a pedestrian and a bicyclist were in the street when we turned a corner, and after swerving to avoid them we drove down an embankment and stopped on some boulders. Thankfully, there were no injuries. We thought that State Farm would repair the vehicle, as the damage involved only the grill and equipment on the bottom of the vehicle. But even using non-Toyota parts (!!!) their estimate was over $10,000 and State Farm declared it totaled.

They always help quickly, my agent is very personable too. Once hail damaged roof, another time I was hit by someone and vice versa. I would recommend State Farm Auto Insurance.

We have been loyal with State Farm for 30 years. We have never filed a claim and all they do is raise our rates yearly. We are rebuilding for hurricanes, fire damage, replacement of cars but we have never ever been thanked. They don't give your money back and there are no rewards. They just continue to take more and more money.

We have our cars and home through State Farm. Also my car note. Everything that we have done with them is easy with no hassles. And my local agent is very thorough and really on top of things. I called him, he filed the claim and my car was fixed. Also, my husband's fender bender was taken care of promptly.

Totally excellent experience with State Farm. Staff acting professional, organizing repairs and loaner car in a timely matter. Diagnostics were done fast. We were kept well informed about state of repairs and good follow-up after work is done. Everything was done properly. State Farm does business very efficient.

While State Farm is not the lowest price but much better service than others. They always provided excellent customer service. Local rep was A-1. Fast response, car repaired quickly. All is well.

My friend was almost 70 when she was involved in 3 separate accidents. State Farm covered them all, did not drop her, or raise the rate. I switched to State Farm because of that. Filing a claim was simple and the insurance agent took care of everything as promised. They are always helpful, answer all questions and respond quickly.

Terrible customer service. Constant rate increases. But two weeks ago it was in the announced on the news media there was a 2.8% decrease in the rate. What a joke for some people because when I got my statement it show the increase in my car insurance. Where is the decrease? There’s a bunch of liars. Every time I question a rate increase always bogus answers. Basically lies. I wouldn’t recommend State Farm to anybody. But I found another company and I’m happy now.

Auto rate always increases for no reason around the same time every year, and I’m told that it has nothing to do with me, it has to do with Louisiana’s new rating changes. Funny how it goes up by $80-$100 at the same time each year, which is when my birthday comes around, turning a year older would make my rate would go down $50. For example it was time to renew my policy on April 29, 2018 for my 2015 Camaro, I was paying $453/month including $25 life insurance, at renewal my rate was changed to $530/ month, including life insurance. My birthday is June 1, and I was told that once my birthday came around I would only be paying around $466 for auto and life... which was more than what I was paying prior to my renewal despite no accidents, claims, or violations.

We had a contractor come out to repair some other things and he noticed our roof looked damaged. When told that a handful of our neighbors had their roofs repaired recently, he checked it out and said there was hail damage and we should file a claim. The first time the insurance adjuster came out, they told us they didn't have the proper equipment to get on our roof and they would have to reschedule. The second time they came out, they didn't bring a tall enough ladder, even though they have previously been to our house. They told us they were going to close our claim and in order to move forward we needed to pay a roofer to come take pictures of our roof and send it to them.

My car was broken into and I was attempting to get window fixed. Called State Farm and they said my policy number was not pulling up my acct. After about a hour finally got someone to access acct. Found out acct was canceled Jan 15th for nonpayment. Said bank refused payment request according to the agent's notes on my acct. Now my payment comes out acct every month and I just received new cards in January.

Customer service is horrible. Was involved in an auto accident, the other party had State Farm. Their customer service called me to schedule my rental pick up, the person on the line wanted to argue and go back and forth when I asked him to schedule the rental that was miles from the body shop. He literally called me and wanted me to do his job and tell him which rental, so I told him, "You called me and are clearly looking at the rentals so pick one." While I was talking he started over talking me saying I don’t know the area after giving me 3 rental places and I already picked one. Anyway he hung up on me when I asked for a supervisor since he wanted to argue about the place I picked.

Their insured slammed into my right front wheel and they fixed the damage without replacing the wheel bearing, including replacing the smashed up fender and hubcap. When I got the car back it made a clicking noise that quickly turned into a failed right front wheel bearing. They refuse to fix the wheel bearing, saying "those can go out at any time". The manager on duty told me, "Take it in, pay for a rental for 5-6 days while you wait for us to inspect and deny your new claim, then go ahead and sue us or just pay for it yourself and wait for them to do the work." He wins, I can't afford to take the time off work to take him to court, my lost wages will cost as much as the repair. I will never buy State Farm Insurance.

I pay a premium insurance rate for full coverage, but when it comes time for State Farm to live up to its obligation they refused to fix my because the parts broken may have had wear and tear from driving the car. Absolute **, stay away from State Farm.

We are not State Farm Insurance carriers. However, a women insured by State Farm drove into the back of our RV on October 16, 2017. We decided to go through her insurance. Everything started out smooth, then the problems started. State Farm paid the repair garage in full for repairs, and then never communicated with us that repairs are not going to be completed as the garage had not even received parts until we ask for a rental, which is $1500/week. That is when State Farm decided it was important to put pressure on the repair garage, as the RV was promised to be completed on March 1, 2018. I start tracking progress of the garage to see why things are not be completed. I call every two days, because State Farm is not communicating with us on progress. We notify State Farm that starting April 1, we will be renting an RV until ours is repaired at $1500/week.

Absolutely horrible experience with State Farm Auto and Renter's Insurance after hitting an animal causing a flat tire… While I was waiting for a tow overnight, the car was vandalized and contents taken from the inside. It was bad enough the tow took several hours to arrive even after going home and coming back… I was forced to have it towed to an unfamiliar collision shop where it has taken four days to even get someone to let me know when they will take a look at the damage.

As of today, I have been without my vehicle for 1 month. Using my roadside assistance, the tow truck that State Farm dispatched to assist me bent my tire rod on my Mercedes, damaged all 4 of my tires, and has left me with a repair bill of $1995. It took me 3 times to get them to agree to cover the damages. Now they will only pay $192.71 towards the damages. I am furious! I also filed a claim with the Bureau of Insurance. They want you to pay your premium but will not cover damages that they are liable for.

While sleeping, my neighbors' car was hit and slammed into mine. State Farm has been my carrier for 18 years. I have never had to file a claim, unfortunately that meant I didn't know the shoddy coverage they were charging me top dollar for. I had to pay my deductible (which had been switched from 250.00. I originally started with to $500) (again, shame on me). Then they want to put aftermarket, like, kind and quality parts on my car. OEM refurbished. When I disputed that, they said my car was not new since I drove it off the lot and I needed to take it to one of their service centers. I refused. Took it to a reputable body shop and paid 1732.00 to get my car fixed properly. They were paying .30 cents on the dollar for my parts. I paid the difference to get my car fixed. They were supposed to collect my deductible for the claim.

The driver of a vehicle insured by State Farm ran a red light and totaled my car. The company has the police report and the statements of three witnesses, all confirming the other vehicle ran the light. The driver was also cited for failing to stop. State Farm, however, remains unwilling to accept liability because they "have been unable to speak to the driver of the other car" to get her statement. That was 9 days ago. State Farm told me they have up to 30 days to make contact. Their "suggestion" is that I file a claim with my insurance company, and that company will have to try and recover their costs from State Farm. This is a typical tactic that allows State Farm to avoid having to do any of the work associated with the claim. It also means that I have to pay the deductibles, which I don't know if I'll ever recover. "Like a good neighbor, State Farm is there" is joke! A "good neighbor" extends himself to help and accepts responsibility, rather than stonewalling.

After being a loyal customer for 20 years insuring my car and home, I was informed I would no longer be insurable because my grown child who is 28 years old has a bad driving record. My child has not lived with me for 10 years. I never had a claim on my car and only one minor one on my house about 10 years ago. Do not recommend this company.

My vehicle was involved in an accident. We were not at fault. The at fault party had a State Farm policy. State Farm declared my vehicle a total loss. They arranged to pick up the vehicle and I signed over the title. I was then informed the payment would be sent with my name AND the name of their insured on the check. Their insured refused to assist with me cashing the check so I do not have payment for the vehicle I signed over to them and they refuse to issue the payment in my name only. The accident was in February and they cleave my car and I do not have payment.

I was hit by one of their clients 3 weeks ago, although some of this is the client's fault for not communicating with SF, they are doing nothing to get in contact with her. One person said they got my pictures of the accident, the other one said no. One said it would take up to 7-10 days to get the police report, as it does cost money ($7). Call back 7 days later, now I am informed that it would take 30-40 days to have the police report. I am told they will do nothing about this.

My wife had an accident a few months ago. She was in the middle lane of a 3 lane highway. State Farm deemed it a no fault so both parties pay their deductible. The driver of vehicle 1 normally at fault on a PD report is at fault. The officer in the report evidence support driver 1 moving into drivers 2 (my wife's lane). Facts my wife was getting off to the right in a mile. No reason to move into left lane. Driver 1 was the overtaking vehicle #2 and stated to the Insurance company she saw my wife moving left into her lane? For one my wife has a new VW. Has accident avoidance and lane awareness, makes it hard to switch lanes into someone and no reason for her to switch lanes.

I have been with State Farm for 25 years with a perfect driving record and only a couple of comprehensive claims. My rates are always increasing with no explanation. My wife hit a deer a couple of weeks ago in our 2013 VW Golf, owned since new, causing about $1800 damage. The deer ruined a fender and smashed one of the headlight assemblies. The body shop pointed out that a new headlight assembly would not match the other one, so they would try to find a used one. I had no problem with this.

I went to go get something out of my mom's car. While the door was open and my leg was out of State Farm driver hit the driver's door and dented in the door bending the hinges. The so smart agent at State Farm told my mother to download an app and upload pictures when in fact you cannot upload any pictures or videos. You have to actually take it live but her car was already in the shop. Now they're giving me a whole bunch of problems with making the claim. If we have already paid for the damage why is it a problem for us to get reimbursed? Why does no agent that works at State Farm know what is going on? Everyone tells you something different!! PS stay away from State Farm and the drivers they cover.

State Farm of Orchard Park - On April 4 I received a letter from the DMV informing me that my 3 auto insurance policies had been canceled. I immediately phoned the office only to have an abrupt conversation with an agent named Maria informing me that we were canceled due to claims review. I asked her why I had not received any phone calls and she replied, “We called your husband twice”. I said well this is a emergent situation, why would she not then also attempt to call me, as I am also listed on the policy? She replied... "Mam... I called Chris twice, it’s not my responsibility and I didn’t have your phone number “. Which is untrue as the company has called my individual cell multiple times to Solicit my business for other potential policies with them.

State Farm raises my rates on a monthly basis practically... I started paying 100 a month and somehow with no accidents on record I end up paying 165.00 for my tiny car... They are a major ripoff... I don't see any benefit with using State Farm and I have the simplest plan!!! Ripoff!!!

I am writing this review on a claim adjuster by the name of Brenda **. This adjuster is not a customer service type person. Place to claim on March 12th with her. Issues with the claim to get ahold of her to find out what the status of the claim. I don't lie and everything. Made 9 phone calls to her. Two different claim adjusters that left message for her to call. Never heard from her again since March 12th when I first talked to her. Had to finally get a gentleman by the name of Ian to come all the way from Yuma to do the claim and got it done in one day.

The reason for sharing this review is to let consumers be warned that State Farm Auto Ins. is not the good neighbor they advertise to be. After being with State Farm Auto Ins. for 54 years and now had a claim, I advise you to pick another Ins. Company before you have to go through what I did. To start off with you cannot count on your agent to give you the support you will need to battle the rude claims people.

Jenn ** and Emily are very unprofessional. I called to get a break down of my auto insurance because I wanted to know why it was canceled so early and why was my monthly payment up to $336 to reinstate my policy. I became a customer on January 29th of 2018 and I put a down payment of $126 down for 2000 Honda Accord that mean my payment wasn’t due again until February 29th. I added my 2005 Ford focus on in February 25th of 2018 and paid my $84 upfront. I transferred my 2000 Honda accord to my 2004 Chevy Cavalier on March 5th. Now they are saying I’m 30 days past due and didn’t prorate the amount and cancelled my policy.

State Farm has always been easy to work with. I have used them for 25 years now and have never had a problem or a concern. I have always appreciated the customer service. Don't know if the value is awesome but the experience has always been so good I have never felt the urge to shop other companies. Went to the shop of my choice. All payments were handled between insurance and the shop.

I was extremely disappointed in the entire claim process and I switched insurance carriers afterwards. The commercials do not truly represent how long the process takes. The claim process is slow and cumbersome. Moreover, the final outcome was less than expected.

You don't deal with your agent, who can get to know you, you deal with an automated system and then whoever you get, you get. You never talk to the same person and are not always told the same thing. Better customer service and better use of agents is needed. Having all staff on the same page is good -- we were told 3 completely different things regarding our claim.

My vehicle was struck while parked by a driver with State Farm insurance. It was a brand new Audi (3 weeks old). State Farm would only pay for recycled parts for a BRAND NEW vehicle. According to a supervisor, it is their policy that if they can find a used part that's all they will pay for. This is completely unacceptable to replace used parts on a new vehicle. Another friend of mine cancelled her policy with State Farm after they did the same thing to her on a new Mercedes. Avoid this company!

I have been with State Farm for 40 years for both home and auto. The ease of claim process and policy changes is remarkable. I just phoned the 1-800 number, received a claim number and a list of authorized auto body shop that is on the preferred list. No estimates were needed. My agent is always friendly and readily available. If I use the after hours claims service, my agent will call me the next business day to see if he can assist.

My all around experience sucked. Each time I called in to customer service I was given different info about my account and payment dates... I had reps and supervisors look at my 02/13/2018 and then later 03/21/2018 and none of my info was the same. All of my payment history was erased. They claim that the phone calls may be recorded but they are not because I asked them and that is done cover up their mistakes. I will not do business with them again and don't ever sign up for auto bill pay with State Farm... I cant explain how many different stories I got from the State Farm agents... NEVER GET MY BUSINESS AGAIN!!!!

We have been with State Farm Auto Insurance for a long time and the carrier has responded quickly to our most recent claim and personally when we have had questions. Claims process worked efficiently but it took a long time to get our check.

They have high premium but low coverage. Full coverage did not meet other companies that offer more for less out of pocket expense. Also they totaled out my son's car when it was just a little fender bender.

I loved State Farm, for past 23 years, till this accident claim that was not my fault. They took wonderful care of my home when wind storm took 1/3 my roof off and 2 months later a torrential rain storm knocked out power and flooded my finished basement in 2009. (Those are only claims I have ever had on 24 years of home owners policy. Both unavoidable.) But this fall, the service with my auto accident where I was hit and run by some dummy in the most ridiculous and nonsensical manner, made me realize how bad customer service has become. The cops got her and she admitted what she did, but my insurance has to still pay my medical bills.

I have been with State Farm insurance since I started driving in 1982 and have not had a ticket in 25 years. My dissatisfaction started several years ago when I received a notice that State Farm is no longer offering homeowner insurance in Florida. I, of course, had to find another company to insure my home. A few months after obtaining new insurance I was informed that State Farm changed their mind and is continuing to offer homeowners insurance in Florida. When I tried to re-obtain homeowners insurance with them, they told me they were not taking new customers. In 2016 I backed out of my garage and into a guests car that I forgot was there and in 2017 my wife bumped the car in front of her at a stop light when it turned green, not even hard enough to scratch her white bumper. Now State Farm is canceling us under their Mutual company but they graciously offered to insure us for the low price of $5200 per year, three times our previous rate.

I've been a customer of State Farm for over 7 years now. I got into a accident where I was crossing a intersection. This lady turns right from the crossing street and turns into my lane. I jump the median concrete to keep from hitting her and she swipes my rear passenger side quarter panel. We both ended up being State Farm customers. Called and put in an accident claim. They investigate and find us both at fault. So now my insurance is up first time 30 bucks but now they raise it every 6 months.

As stated by most I was with State Farm for many years, 0 Points on my driver records (as this today). I left State Farm then came back. Was quoted a reasonable rate. 6 months later my rates, go up. They claim the cause of the accident, yet before I left 1 year ago they knew it because I was on State Farm when it happened 3 years ago and it since fallen off. So they raise my rate about 120 dollars a month. In August I had a tire blow so now they sent me a renewal for 2200 for 6 months. I speak to the agent Derrick ** in Gwinnett County with his emotional behind was the rudest person I ever talk to. So if an accident has fallen off and my rate was this 1360 then my rate should go down right. No. He tells me it's because of a tire blow out which only cause damage to my car and was way less than what you'll pay for that.

After forty + years of having auto insurance with State Farm & during that time I (never filed a claim) with & or against this company, when I reached 65 they canceled my "guaranteed no cancellation ever policy"!!! All insurance companies are despicable.

1. We can't be bothered to have someone investigate such a small claim. 2. If you don't like it, don't get into any accidents.

A plan was made and agreed upon between State Farm and I. The plan was executed and I'm satisfied. I literally took less than 30 minutes to file the claim, within 24hrs. I was given options on whom I wanted to do the repairs. Then I was escorted to the rental agency and my out of pocket expenses were minimal. My vehicle was repaired within the time frame given. Although I had a minor problem with the rental agency all went according to plan.

Had the worse experience with your company. This is the worse customer service I have ever had. My vehicle broke down and I contacted roadside. The representative set it up with a tow company for a set rate that was within my limits on my policy. I got a confirmation call and text confirming the ETA. One hour later I receive a call saying they are cancelling the service unless I paid an additional $15 (even though the tow driver stated he would be doing it for my flat coverage fee). At this point I had already been stranded for about 2 hours. I decided to proceed with the process. The State Farm rep processed my payment and informed me it would take a additional 30 to 40 minutes before someone would be there to tow my vehicle. Horrible service. I will be making sure every one of my friends and family and blogs will know exactly what kind of service State Farm is offering their customers that have been with them for 23 plus years.

State Farm is a well established, reliable company, with competitive rates and good claim service. Add to that the outstanding, caring service of my agent, Joy, and they can't be beat! Joy and her staff are always available to answer questions and help solve problems. They are so caring that I consider them friends, not just insurance agents. When I was looking for a job, my agent and several members of her staff went out of their way to help me. When I was looking for a Medicare supplement plan, Bobbytook time to help me to understand the system, even though I didn't end up buying the plan from him.

Garbage ** company. My car fell victim to a hit and run incident not too long ago by a drunk driver. I got his plates before he sped off like everyone says to do. For what? The police couldn't find the guy apparently and the State Farm has yet to do anything remotely useful. I pay full coverage on my car for what exactly? I have 0 accidents, tickets, etc. So they send some ** down from Fresno to give me a supposed estimate, and he says my car is deemed a total loss. It still runs, wheels turn, and only real damage is the front bumper, hood, fender and door. Cheap **.

I have had yet the worst experience with this auto insurance company. The representatives I have worked with failed to display any good professional skills. The company struck me with lots of hidden charges. They miscalculated my payments due to their mistake, and did not even apologize. If you have any other option, DO NOT CHOOSE State Farm Insurance.

I was involved in an accident in 2017 and called my insurance, Mutual of Enumclaw, to notify them. Agent told me I was the one who had to contact State Farm Insurance myself and put claim in after I had already given all my information to Mutual of Enumclaw. State Farm claimed they were at fault. Unanticipated extended time in the body shop meant need for extended rental car use and now I am out $400 of my own money paying for additional time for a rental car as State Farm refuses to pay any more than what they reimbursed Mutual of Enumclaw. Mutual of Enumclaw gets paid over $4500 a year from us for insurance. Accident was not my fault and I am out $400. Not too happy with Mutual of Enumclaw nor State Farm either since they claimed responsibility for the accident.

I am extremely dissatisfied with this company. I have been with them, on my own policy and not my parents, for a long time. Every time I needed to change something, I would try but then they would end up not getting a hold of me because they never changed it. So they reached out to my parents for my information, even though I gave it to them. I have not been under my parents insurance for five six years. I had not had to change any information until a few months back. I had a couple things happen to me, and State Farm kicked me off. They did not call or notify me in any way.

To date I have been quoted 3 different percentages used to calculate if my vehicle is a total loss. We started at 80%, then it was 75%, yesterday it is 70% - 75%. I have used State Farm for insurance for over 22 years, I had no issues, until I filed a claim! They are happy to take your money, but will make your life a nightmare if you file a claim.

I've had my home, life, and car insurance through State Farm for over 20 years. My driving record has been clean, and I do not have any tickets or violations. This past year, I had 2 accidents, one of which ended up totaling my car, and the other a minor fender bender, but I did not receive a ticket for either incident. This past February, I purchased a 2018 Ford truck and initially State Farm insured it. Well, after a month, the underwriters suddenly decided that they were not going to insure the truck as well as discontinuing coverage for another vehicle with little warning.

We live in Oregon with a Revocable Living Trust in each of our names. We have State Farm Insurance (for over 50 years) and have had the trusts since 2002. State Farm now is saying that everything we own in the trusts must be listed as the “owner” on our insurance policies. So now we will lose the multi-car and drive safe discounts not only on the vehicles but also on the homeowners policies (per our agent). This will amount to $800 or more in discounts to us each year. On the homeowner insurance alone, it is going to be a $400 increase on the policy. We are unable to see the vehicles online and ability to pay online also due to the change to the revocable trusts.

I had State Farm since 2013 and only had two car accidents where they had to pay out money. Yet they sent me a letter saying they going to drop me as a policyholder. Want know why? Because I had a dead battery and a flat tire and I called them to fix it. They are using that against me and dropping me. On top of that when they need to pay out claims you need to dish money out of your own pocket because they don't give you enough. The agents that run the office are nasty and unfriendly. They crazy if they think I am keeping both my house policy with them once they drop my three car policies. Geico or Allstate are better. DO NOT GO WITH STATE FARM.

I had an accident on Feb 16 when I was in the middle of an intersection turning left and Ford Explorer at a high rate of speed went through the red light and slammed into me on the left front bumper and caused about $2000 worth of damage. Nobody was hurt. The driver of the other didn't speak English. The police came and completed the report, which clearly states that the Mr. ** was at fault and was given a citation. I thought that this would be an easy claim to resolve, but State Farm is throwing up all sorts of roadblocks and lying witnesses to deny me the repair to my vehicle. I am a Veteran and a senior citizen and will not take this crap. The claims agent who owns this number ** is not responding to my calls. Please connect me with someone who will take care of my claim.

They sent me a letter saying they will not renew my policy because I used the towing once; and made a claim on my pip (personal injury protection), I was pushing my car to safety when the compressor seized and I got injured, apparently that makes you extremely terrible person that deserves to be kicked out of your insurance policy. What a terrible company.

I would give zero stars if possible. I filed a claim with them because their insured hit me while I was at a full stop at a red light. I took my car to the State Farm approved shop and it ended up being totaled. Their insured called and did admit fault to the accident but because he has no damage on his car...State Farm is not going to pay for the damage because they are trying to say I could have had prior damage and there is no way to prove he did this amount of damage. I have never been in a car accident before and I even went to the doctor after the accident and have a cervical sprain. I don't understand how they are denying the claim. They are dishonest thieves that will not pay out their claims.

My son was driving home from work. Stopped at a light that was red. When the light turned green the car in front of him proceeded to go through the light. As he did a third vehicle cut off both drivers causing the driver in front of my son to hit the brakes and my son ran into the back of him. The police officer did not charge my son with an accident because someone else cause the accident. The driver that was hit from behind did not get charged with the accident. The car that was involved and left the scene was never charged but a cause the accident.

I purchased full coverage auto insurance on 12/28/18 from State Farm agent and was in an accident on 1/28/18 whereby my vehicle was totaled. State Farm informed me my property damage coverage was suspended on 1/12/18 because no Photo inspection of vehicle had been done. I informed them I was never at no time informed when I initially purchased my policy on 12/28/17 to conduct photo inspection, nor of its location on that date or thereafter; no reminder notifications by email or telephone ever took place since policy purchase.

Hello fellow dis-satisfied insured peoples. Like most of you, I've been with State Farm for many years (20 yrs to be exact). Had several policies totaling about $25,000 over that time. No accidents ever. No claims ever. A decade since my last traffic ticket. I drive a 22 year old truck. I've always paid my bill on time. What do I get in return? Illegitimate premium hikes every two months. Forcing me to yet again, call my agent to question these deceptive tactics only to be told it's raining as the ** trickles down my back!

This review is not about the State Farm local insurance agent offices, it's about the how the main office handles their roadside service. It is by far some of the worst service a person can encounter. I needed my disabled Jeep towed to my mechanic. As of this moment, I am on my 4th call to State Farm requesting a tow truck in three days. Day one, I requested a flatbed for the tow, and they show up in a regular tow truck. Day One, second request, State Farm apologized for the mistake and sends the flatbed out. I instructed State Farm to tow my vehicle to my mechanic which I provided the address. My mechanic calls me several hours later and tells me that the vehicle has not arrived. I called the tow truck driver and asked him where did he tow my vehicle, he asked if he could call me right back. Ten minutes later, no call. In fact I called him back at least ten times and texted him to tell me where the vehicle was.

My daughter and granddaughter were sitting at light when a drunk hit her from behind. My daughter contacted State Farm from the scene of the accident. The agent asked if she wanted to file with her insurance or the other drivers. As the other driver was arrested she said her insurance. The agent did not explain that in choosing this it would show up, as an accident that was her fault. It took State Farm almost 3 months to decide to total the vehicle. In all of this, I called Progressive and State Farm and was told it was not her fault but if you look up our driving records they filed the accident under My Name and we were canceled!!

I had a basic claim where I hit some curbing in a parking lot due to insufficient/no signage. This happened on Dec. 24, 2017 and I still don't have my car back, and won't for another two weeks. I have a fairly unique car - an Audi S3 - which required some specific OEM parts to rebuild the front suspension. State Farm insisted on salvage parts but the Audi mechanics did not want to use them because of the sport suspension. A3 salvage parts would not work. I assumed S.F. would be reasonable and be able to understand my situation but they kept saying their contract only allows for salvage parts.

When I called 877 everything was ok. Rep. set up towing. When so-called late claims, and gave representative named Brianna crash # from police report (police officer told me that other party got citation). Rep Briana kept asking questions, although I provided all info already... Then she stated that State Farm did not set up towing!!!! And advised to call police. I repeatedly explained her that actually State Farm set up towing. When I asked a supervisor, she did not transfer me to supervisor.

I was able to facilitate the repairs to the vehicle at little time lost or inconvenience. Claims went out of their way and processed immediately without any unnecessary delays or excuses. Service was expedient and courteous, and extremely efficient. They kept in touch regularly, and minimized any inconvenience or problems.

My comment as a "9th" year Policy Holder. Varied price quotes over the same input information among State Farm agents who run their offices within 15 miles radius. One month before policy expiration, the amount of previous premium was suddenly raised and informed me by mail when it was already paid off 6 months ago (The state farm policy period is 6 month only). Constant small amount of premium hikes even though I have "never" made any claim of any kind.

I had a financial snafu and had to delay my payment. My agents office staff were so understanding. They processed the payment when I rectified the situation. Exceptional service from State Farm Auto Insurance.

Insurance is something that needs to be totally revamped. It is for collecting money. Helping customers is not done by State Farm these days. Their agent was no help at all. Had to call home office. We had a not much better experience at higher price from Auto owners, so I am now shopping price only. Personal service is what I am looking for from a "good neighbor".

I have almost always had State Farm, because they do discount us and we have a renewable policy so we stay with them but if the price gets too high I will seek other insurance. They advertise to us but don't always communicate with us. Filing a claim was not too difficult. We were sued by the other driver but State Farm handled it. They did not keep us informed so we never knew where we stood until a few months after they settled.

Bad company to deal with. No tickets and they cancel my policy. I should get a refund. I don't think what they do is right and they need to be investigated for fraud.

Company is exactly what I have want in an insurance company. Company on whole is wonderful but would have insurance agent be able to follow up with claims department so they know what it is like for consumers to deal with different departments and can use just one person to follow up. They sent copies of accident but decision made from contact to rental car company.

When my children were hit by a State Farm policy holder who refused to give me their information and I finally found out they had State Farm, I submitted all documentation, images, and had statements that made sense. They denied my claim stating originally that my child in the right of way was partially at fault that their client ran a stop sign and hit them. When I questioned them they then said that my kids were on a different street than they were (than pictures even show proof of) and that my kids were at fault for hitting their client's car while traveling towards her on the same road). Mind you the accident occurred with my kids getting hit by her passenger side back door on the front of the moped. Then when I challenged that making sense, State Farm changed their denial to yet another scenario that made as little sense. Shame on State Farm for being so corrupt and protecting liars. So glad I dumped you 15 years ago!!

I have been with them for over 50 years. Since my first car when I was 17 years old. I am 70 now. My agent at State Farm, Tom in Pacific Grove, is really THE best. He's polite and professional including his staff. I love them. The wonderful agent before him was Verne. But I got upset with State Farm Auto Insurance. I left them for 6 months & went with another ins agency. I went to the other office several but I never met the agent (never in office). I finally got him on the phone and he was so abrupt & rude I went back to State Farm & will never leave them again.

Trying to resolve a collision and medical for my daughter who was 16 at the time. It has taken 2 years and 2 days to resolve. If you have a wreck with anyone who has State Farm I would suggest getting an attorney immediately.

State Farm Auto Insurance has never failed me. Filing a claim was easy. 1 phone call was all it took. Service is great too but the rates keep going up and the excuses are lame like tour vehicles rating have changes which meant absolutely nothing to me!

Any process with them is so easy. Anything from arranging payment schedule, to just talking and getting advice, and even filing a claim. And they were very fair with claim amount. They handled everything, including towing. And they treat me like I was their only customer.

Still in process, but the claim reviewers are questionable. My wife was driving in a 45 MPH construction zone, and was sideswiped by a speeding car. State Farm is claiming it was my wife's fault. The Representative said that most people have dash cams and that would have proven the other driver was speeding. I requested a transcript of their interview and the timeline of the transcript showed 10:07 minutes. My phone log shows it was an 18 minute call. The transcript has critical elements redacted with the term "[inaudible]". Very unpleasant experience after almost 30 years with a company. I asked about an appeal, and they suggested getting an attorney.

I have been with my present insurance for over 30yrs and the experience was very easy. I have only had 1 claim and I have always found that State Farm has stood by me. They have given good service and have always been willing at handling any concerns. Response time satisfactory. The rates have been very competitive and fit my budget. I also have always had the option to pay monthly which is important living on a fixed income. I have been a happy customer.

After being hit from behind our vehicle experienced transmission damage. Our engine light came on just after the accident and it would not shift correctly. We took the vehicle to a transmission shop which said that the impact dislodged the pump and it was in limp mode. State Farm send estimators to take pictures and after a month they decided they would not pay for the damages. Then the representative was rude to top it off.

The following is unbelievable but this is what's going on. I was in an accident back on 9/21/2017 in my 1968 Chevelle and State Farm sent me a list of their approved body shops to have it fixed at. I called 20-30 Of them and nobody would even touch it. My only choice was to find my own shop to have it repaired at which I did but the shop Mahoods Collision and Hot Rods didn't a butcher job putting it back together with horrible aftermarket parts and parts from a 70-72 which is a completely different body style as well as much more.

I was with a different company and went on disability, so not working equals less miles. My previous company did not offer a reduced rate for less miles. State Farm was very helpful and offered a wide range of plans. Great service!

I have been with State Farm for over 5 years. My annual premium is just over 3400.00 for my wife and I. That is approximately 17,000 dollars over the course of 5 years to have insurance in case of an accident. Both of us are good, safe drivers with no speeding tickets or accidents in our driving history. This year however my truck's emergency brake failed and rolled, slowly, into another vehicle while parked. It was a company vehicle and they required police report so I had to file with insurance. There was no damage or claim on my vehicle and very minor damage to the other vehicle.

My accident happened a month and a half ago - Terry **, claim adjuster is horrible. He doesn't return calls or emails and has no sense of urgency in handling my claim. I thought better of this company.

The local agent saved me $80 per month and was very professional. Nationwide was very expensive & State Farm was not only cheaper but a better product. By combining renters ins. and auto insurance my auto deductible went to $0.

State Farm Auto Insurance always call when I need to pay my bill, however there has been an increase in my insurance every year. When I looked at other options they called me and said they could probably reduce my costs. When I have a good driving record I don't understand why I should keep getting increases just because I am 78 years old.

My neighbor had his son's car egged one night and it caused damage. The next day my neighbor's wife came over with the local police and told me happened and asked if they could see if they could see anything on my security camera system to see if it showed anything that could lead to the perpetrators. I eagerly complied. Fast forward a couple of months and I get a letter from State Farm stating that I'm responsible for the damage to my neighbors' car to the tune of $2K. I immediately called State Farm and talked to an individual who took a closer look and found out there was a mistake and then apologized. Fast forward another month and lawyer is calling me that I owe $2K to State Farm and if I don't pay it, they will sue for it. I talked to my neighbor and he went ballistic. That was today. Bottom line, State Farm is incompetent.

Funny how the rate goes UP if you DONT get homeowners insurance added to your policy! What a joke! I dont even own a home. Plus if you tell them you dont want it, they tell you without it my car insurance is more expensive!!! Why?! They are a joke!!

Been trying for 6 months to get State Farm to pay a claim where their insured rear-ended my vehicle. They simply give one the runaround by scheduling phone calls and then not calling, switching claims agents over and over again, and never actually paying the claim! Never buy their insurance folks!

We have had State Farm for over 10 years. Recently we had an accident. We could not choose the repair shop. The repair shop they sent us to was Unibody Autotech in Honolulu. They kept our vehicle for 2 weeks only to tell us that they couldn't figure out why our vehicle was squeaking when turning or going over bumps. They were not sure if that was caused by the collision or not. They performed a $200 OEM scan. Aligned front and rear and did some operation with description Varsity Motors charging $201 for that. Total they wanted close to $600. State Farm then said we had to take our truck to the dealer to determine whether or not the noise was made because of the collision or not. If Nissan determined it was not then we would have to pay the fee. If Nissan said it was then State Farm would pick up the fee as we already paid our deductible. Another $300 spent at Nissan and I am back to nowhere.

I have been loyal to this company for over 30 years which is a testament to their high level of service. I have never encountered any difficult issues or had valid claims denied. And filing a claim is always straightforward and they can take care of all steps in the claim online. I am not willing to change from using a dependable insurance carrier to taking the risk to switch to a new one even if it would mean saving a few hundred dollars per year.

The agent from State Farm was very personable, easy to get in touch with and very concerned about my welfare at the time. Mr. ** from the Colonial Heights VA office was so helpful in helping me navigate through my policy, that his attention to detail made my experience more tolerable than most. Mr. ** from State Farm gave me a somewhat personal touch by taking time to make sure that I understood some of my rights as a policyholder. His office also made sure that I had all of the necessary things done to make my claim go a little faster than most claims I guess. Mr. ** stayed in contact with me throughout the whole experience, to make sure that everything was go as planned or even better than expected. Filing a claim with State Farm was easy and fast, they helped with my needs at the time, when I was incapacitated.

Claim submitted over 6 months ago. Have reached out to the claims representative on several occasions. She doesn't answer her phone. She doesn't return calls. Can't get any information regarding this claim. How can an insurance company just ignore your claim? State Farm has no customer service and obviously does not care about its reputation.

A van hit me and I was hit from behind. Took my car to Jon Hall. When this accident happened I was at a red light. Two men were standing at corner. They had just left the church on corner getting help not knowing if they would walk across the walkway because light was red. Turned green, other car ahead of me drove on as I got hit from behind. I pushed hard in my brake, applied emergency brake as I didn't want to hit people standing on corner.

My fiancé and I has had State Farm insurance for only 2 months! My fiancé 's car had shut down on him while driving on the highway this afternoon at 3pm. He called roadside assistance and State Farm told him it will be an hour wait which is understandable. It is now almost 7pm and still no one has showed up. He kept calling to figure out what is taking RoadSide assistance so long and they keep telling him the guy with the tow truck is on his way! This is a horrible insurance agency and I do not recommend this agency not even to my worst enemy! Such an expensive nightmare!

One reason I left State Farm... They have no clue as to what they're doing. I still need proof of prior insurance which I've been trying to do for several weeks. They have failed to email and fax this information to my new insurance company and when I went in to pick it up it was the wrong dates which has created more issues because now I need proof of cancellation since they printed off that I was covered until March 2018 when I canceled the policy back in October 2017! The office never answers my phone calls (as if my number is blocked somehow). I had cancelled with them back in October 2017 because they wanted an extra payment and I have been with them (for at least 2 and a half 3 years) ever since I got my car. I have now reached out to the customer care center who unfortunately cannot pull up my information so they are attempting to contact the office and get what I need. Ridiculous! Never seen nothing like it in my life.

I left Geico when they paid off a man that ran into me on purpose. Then they gave me points against me. I proved he did this on purpose and then left them. My State Farm agent talked with me honestly and understood what I wanted and didn't try to upsell me.

On October 20, 2017 I was hit and knocked off my motorcycle by a person insured by State Farm. The woman was in a Ford SUV. Instead of sending a adjuster State Farm told me to take my motorcycle dealer. But the dealer wanted to charge $120 to write up an estimate and keep my motorcycle for 2 weeks to repair it. They wanted me to bring my bike in November of 2017. Almost 3 weeks from the accident. I never heard of having to pay for an estimate before. The lady that hit me got fined for causing the accident. The accident did minor damage and would have cost around $75 to repair. State Farm would rather pay around $200 for something that would have cost them around $75.

I have been with State Farm for several years. I had an accident which involved a person (they considered uninsured motorists). The accident was NOT my fault and there were no tickets issued. State Farm decides they want to increase my rates over 100.00 per month! I am so done with State Farm. They are overpriced!

I hate my agents office (** 315 5th Ave NY, NY 10016). They are useless. The agency I'm with really sucks! But when you call the 800 # they are very helpful. Calling the 800 service is way better than speaking to the agent I'm assign to.

I am now 66 years of age. I have had a driver's license for 50 years and my only insurance company has been State Farm. I finally had to file an auto claim this year and I can't believe how rude, obnoxious, uncaring, and downright lousy this company really is - NOTHING - that's what State Farm did for me - N O T H I N G. Their concern for my claim, their customer non-service, their ridiculous wait times, uninformed phone messages add up to one lousy experience.

Agent I was given wasn't my choice at all, when the agent I had passed away it was State Farm that split the office and I was given to a ** that isn't worth the time of day to deal with. I told the agent I didn't want her and wanted to be switched to the office I had before and I was told I couldn't change agents. Well it took me time to find out. YES you can switch agents, but in the meantime after having State Farm for over 20 years I changed my auto insurance to another competitor who gave me a better policy with lower rates.

I was insured by State Farm Insurance briefly before I had an accident, (a fall not auto accident) that left me unable to drive. I canceled my policy, and turned in my car. A few months later my boyfriend got his insurance renewal and it had gone up tremendously because we had lived together. We have never had insurance together and never had a car together. I have never driven his vehicles at all for any reason. State Farm Insurance is greedy and has been adamant that I am driving. I wish my life was the way it was before, but it is not. l certainly don't need State Farm Insurance charging my boyfriend for me when I can't drive.

On Jan 1, 2018 me and my family was in a hit & run. I reached out to State Farm informing them that another vehicle struck my vehicle on my (left) driver side sending my vehicle into a curb near the entrance of the Mall, there was also black ice outside which made my car continue to lose control. I spoke with Natasha in claims and while she was assisting me in my claim our call became disconnected. I then received a message from Natasha stating to take my car to Gerber Collision on Baltimore National Pike and Hertz rental car service will pick me up from there. Upon arriving to the collision place no one was there to assist me. So when me and my family was able to get home I contacted a lawyer on behalf of assisting me in my case. On January 10 I received a phone call from my agency Alonzo Howard office stating that the check for my vehicle could not be issued until I get the title to the vehicle.

I'm an senior citizen and a widow. It is important to me to deal with people I trust and my State Farm agent fills the bill. They always make sure I'm getting the best value for my money, and when I have any questions they are ready to explain. They don't make me feel that I'm wasting their time or that my questions are silly. I hit a deer and had front end damage, and they were very nice, helpful and no hassle. My premium did not go up.

State Farm is quick, simple, and hassle free. If you are in the market for car insurance, I recommend State Farm hands down because our local State Farm agents really go the extra mile to make sure a client is happy.

I don't understand how we pay insurance companies and with all that money, they deny people justice by taking the easy way out. I am disgusted with this industry. State Farm is like the rest of these greedy sharks. The people who work there have little to no morals or empathy towards life. I was a victim of a car accident for the very first in November 2017. The person that hit me was drunk. My kids were crying and were in shock from the impact of the hit. State farm refuses to fix the starter because they claim that it wasn't impacted by the accident.

I don't know how State Farm is with their customers, but if you are hit by one of their customers good luck getting anyone to speak to you. I started the process of filing a claim online but received an error message that the policy number I entered could not be found. It is possible, however unlikely, that the number printed on the police accident report is wrong. When I called the toll free customer service number, twice, I followed a series of automated prompts. At the second menu I reached I pressed 2 to start a new claim. The extension dialed rang several times then I got, "Your call cannot be completed as dialed. Check the number and call again." Their toll free number advertises 24/7 service but I can't even get anyone to answer.

I have been with my carrier for over 50 years and never been able to find another company different enough in any area to make changing worthwhile. They all seem to be the same. The staff changes so much that you never know who you are dealing with, though. I do not feel that the franchise holder is really interested in the clients, only in how much money he will make. Their rates are too high, too many exclusions in the policies and service can occasionally be slow. The company in general is in the category where they feel too big to fail, and if they did not influence politics and much of regulation could easily lower their rate structure. The legal structure is sharply slanted toward the insurance company and not the policyholder.

On Tues, Jan 16, 2018 at 11PM, I needed a jumpstarting on my car. And, on a short notice, while it is freezing (17 degree Fahrenheit ), a State Farm agent told me I had no road assistance on my policy. I reminded him, that I have just used road assistance in less than 2 month. He insisted I have no road assistance. That night, I called and paid out of pocket for a towing company. The next day, I call to get good explanation on the matter. This time, State Farm tells me, I have been dropped from road assistance plan because of frequencies. To my recollection, I called State Farm only 2 times in 2017. I am totally angry at State Farm, and I am moving to a new company.

I started with my insurance company when I was 16 and I am 71 now. I tried to find another company that could give me the price and peace of mind and just have not been able to. My daughter totaled her car three times and never her fault and State Farm took care of all the medical expenses and everything without any question or delay. They gave us the names of several approved body shops. Went there and got it fixed in one trip. Our insurance agent is great and does periodic reviews to make sure our coverage is adequate and suggest ways to lower premium. Our experience is just the best that I could expect from an insurance company.

I was hit by one of their customers yesterday. It was a pretty bad hit, and my car was a total loss. It's was their fault and there is no dispute in that. Today I went to get my rental that I could only get from Hertz, and was told they have a no dog policy and a 300 dollar fine if they find dog hair. 90% of the time I get in a car I have a dog with me, so this rental situation doesn't work for my needs. I called State crap and explained I need to be able to have a dog, and the first thing said to me when I mentioned a different rental company was "out of pocket", then I asked if they were going to pay the fine and I was put on a long hold where I got to get madder and madder that the words "out of pocket" were even uttered and I was already clear that even when it is completely liable, this company will make you fight them and they don't give a damn about you.

I have a great agent that takes good care of my needs. All I have to do is make a phone call and get whatever I need. An example would be to add a new car or change my coverage and don't have to worry about it.

I am tired of State Farm's rate increases. Keep drafting more and more from my account. I am with Mike Brewer's office in Arlington Texas and their customer service is horrible and non-existent. David ** is the worst agent ever. Looking for another insurance provider currently.

I was in an accident 30 days ago. The fr10 clearly states that the other driver is at fault and I in no way contributed to the accident yet State Farm still after 30 days said they're still deciding liability. My 6yr old son still has nightmares about it and I've went to the chiropractor 3 times and State Farm has failed to even ask if everyone was okay.

Been with company over 20yrs. Other claims went well (storm damaged, HVAC damage). Local agents like friends. Vehicle accident 2015 had full coverage including uninsured motorist. Great service car rental vehicle replacement BUT medical bills. Don't count on them to be reasonable (GET AN ATTORNEY). BTW was rear-ended by another STATE FARM customer out of state. I would have dumped them but my local agent did all she could to help...local is valuable.

Did you know there is no customer service number to call... Had a horrible issue with a crappy insurance agent Jeff **, his general manager Gretchen **, is absolutely no help either. This company completely tarnished my mother's auto insurance history. I will never see this company for anything else but a crap company. Please contact me for any info you would like. State Farm... I hate you.

I was driving home on Mother's Day, May 10, 2015, returning from a day at Six Flags with my kids when I was suddenly rear-ended at a red light (in a 55-mph zone) by a negligent State Farm-insured driver. It's been over 2.5 years and they have yet to pay my medical bills or even attempt to settle my claim.

THEY do not try to help FIND POLICY FOR MY NEEDS. Filed storm damage claim and rates have gone up every year since on auto and home. Didn't cover what had promised, took replacement cost but when filed claim, said had discontinued. Had to take claim then file another with proof for additional expense.

When my car got hit by a careless driver on 01-10-2018, State Farm wouldn't help me find an arbitrator to investigate the liability of the case. The other driver lied about his side of the story and I told the truth, but they didn't want to dig deeper because my dad, an uninsured driver, borrowed my car without my permission. They decided that since he was uninsured, they didn't have to care about chasing down the other driver for payment. My car suffered multiple dents under its right doors and long scratches from end to end. I was their second-year customer who had paid $2500 in premiums up to that point. But no more! Stay away from this greedy, inflated insurance company!!!

In July 2017 I had a car wreck and my jeep was totaled. At that point I was only paying State Farm $62 a month. And after I bought a new car my insurance went from $62 to $97. OK I understand that. It stayed $97 for 3 months. Then I was told because I had the wreck I was going to have to pay a monthly fee of $82 for the next 3 years on top of my monthly payment. So my new monthly payment will now be $184. Now one month later they take $207 from my bank instead of the $187. Now I have to figure out why the price has gone up again.

I was hit from behind the place where I took my car. I had concerns about my brakes. Told adjuster with my insurance. He told me leave a note but another person looked at it. I slammed on my brakes and emergency brake so as not to hit car in front of me or people that were going to cross at crosswalk. My car was making a noise it hadn't made. Brakes felt funny. Well they said accident wouldn't have caused it. After my car stopped a big work van because he had no brakes. After I got car back it shook because they had to replace dashboard door. Windows rattle on emergency brake and broke off, hit radiator and 2 weeks after getting it back my brake line broke. I had no brakes at all.

I've had State Farm for roughly 10 years now. Not one claim... Auto or Home. Received my renewal. The increase was excessive. I guess they have to recoup those refunds to Californians for their excessive charges.

Called to inform State Farm of the incident, had the car taken care of within 2 days. It was great customer service. They keep me updated on any changes and always available to respond to my questions. They always take the time to respond to my questions and make recommendations to fit my needs. I have several policies with them and never had any problems or concerns.

State Farm has been my carrier for over 50 years and was my father's as well as my brothers' and sister's. We, he nor I have EVER had a problem with any claims or coverages and State Farm has ALWAYS come thru when we needed help (my brother was involved in a forest fire) and covered everything. They ensured that our lives were put back to rights and our lives put back on track. I don't file claims very often, but when I have had to it was a professional experience where the whole process was pleasant (not the reasons for claims) and taken care of quickly. The reps were sympathetic and understanding and I was not subjected to any ill feelings from State Farm. I have been lucky to always get excellent agents and professional customer service reps. Great care is taken to help me select the insurance level I need to make sure all is covered and at a rate that I can afford. State Farm is, by far the best insurance carrier of all!!!

Staff is professional and efficient and always friendly. They give me personal attention when I call or stop in the office. They are always courteous and patient with me.

The highest cost I have seen in 40 years - I received a letter in the mail from a local State Farm agent, named Darry **. And had his signature on it and requesting that I check out State Farm for quote. I decided to check out a quote online first because I am working during his office hours. I then email him about 1 question and he responds saying "call the call center". I finish my quote, then email him the next day about my concerns and regarding the quote, which was out of this world, stating that I was actually saving $800 or more per month, not six months, and quoting me a liability insurance rate for an old 2003 car that costs incredibly more than SR-22 DUI insurance. I sent him the email with that information, and he chose not to get back to me after that. In my opinion why would you send a letter to someone with your signature acting like you would like to represent an agency and make a sale, and then refuse to answer an email?

I was hit and run by a State Farm client. The police located him and after first denying it, admitted to it reluctantly after corresponding damage and paint transfer was found on his vehicle. State Farm treated me as though I was the cause. The consistent rudeness, lack of interest and widely shared "not my problem" outlook of every single State Farm employee that I encountered was exhausting. In the end, I ended up with bills for a rental car I would have never needed had their client not hit me. Accidents happen, I can appreciate that but to disrespect the victim isn't just illogical it's poor business decision. I'm only thankful it wasn't more serious. I would expect them to be far worse. Shame on State Farm Insurance.

I changed my life insurance to a return of Premium. After doing so my price keep going up on my monthly premium. Every time I asked no one had a answer. This last time I just canceled it. They didn't even try to explain to me why it was going up. Come to find out they hadn't charged me for two months previous. If they have just told me that I would have stayed with them but no they did not. They lied. They acting like they didn't know what they were doing. I was very dissatisfied and I lost a lot of money behind that. If I had known in the beginning I would not have spent the money that I spent with them. If they had only been honest with me.

So this company are so good at communicating when it comes to sending monthly bills and calling when due dates are up. However when my car got stolen and was considered totaled, they had to issue me a check. All of a sudden it’s like everyone is stupid. I had to wait two ** months to receive my check after the offer was made and signed. ** customer service, it’s very obvious they don’t like paying their customers out. Cheap **!! OH and they knew that I was with a rent a car that they don’t cover for nearly a month, they ** send the check standard mail which takes 6-12 ** days! **. Thanks, I hope State Farm ** loses out.

I have been trying to settle a claim with State Farm Insurance for nearly three years! I was in a no fault accident and they have made my life a nightmare trying to settle. Over and over they lost my paperwork, did not return my phone calls, continued to make me resubmit materials... I am not greedy, not trying to sue for anything... just get medical bills paid and a fair basic settlement. I have been stunned by what a nightmare they have made this process. I finally got a settlement amount and said, “Fine. Just send the dumb check so I can be done with you.” They said the check would be in the mail no later than 12/20/17. It is now 1/2/18. Still no check! I have never been through this process before and have been stunned by how horrible this process has been and the unbelievable stress it has caused. I am a nice, fair person and I hope I NEVER have to deal with State Farm Insurance again!!!

Took several calls of being disconnected before getting a live person for a tow. They took all info and said they'd text with the specifics. Waited, waited, nothing. It is -16F today - which means they are busy, that is understandable. They finally called back and said they could not find anyone in our area (no return calls) and that I would have to just call the local police station and see if they could find me someone to tow me - at MY expense. That's it. No, "We'll keep trying to get ahold of someone" etc, just plain out, "We cannot help you!" (They did tell me I was welcome to call back in a few hours to start process all over again.)

I contacted State Farm to tow my vehicle because of a breakdown. They got the towing company and they referred me to an auto repair shop. They set up the tow to take my vehicle to the auto repair shop they recommended. The towing company that State Farm used towed my vehicle to an auto auction instead of an auto repair shop. The auto auction now cannot locate my vehicle. It is a holiday weekend so my vehicle will be missing for four days Instead of being in the repair shop getting fixed. State Farm would not give me a rental car so they left me stranded because of their negligence and lack of customer service.

Because of them I was driving without knowing I had no insurance. Now, I’m still doing payments for a wrecked car as I want to maintain my credit score. I have enough proof of the above and I did file an official complaint. Of course when we called they blamed an employee saying they will conduct an internal investigation, how is that going to help me?

I was hit by a texting teen that ran a red light! Police report faulted her twice. SF was my insurance, one would had thought by the way I was treated by their claim team...that I caused the accident and robbed a bank at the same time... OMG SF you are so fired!!! I changed companies, but I just want to warn you all SF is a scam, sucking, pig of a company...bottom feeders, save your money, mentality & time... GO ELSEWHERE!!! To SF a huge **!!! from me!

I've had State Farm 7 years and I have never been in a car accident. April I was hit on the interstate and the lady who hit me only had twenty five thousand and my medical bills are sixty one thousand. State Farm is fighting my claim but has faithfully taken their payment every month for seven years. I can't believe this company is still in business.

The proof of an Insurance Company’s medal is how they handle claims. State Farm used to be highly regarded but has deteriorated to plain awful in customer care. My wife and I were rear-ended by a drunk driver and seriously injured. It’s been 7 weeks and I have spent most of those 7 weeks making call after call to try and get some resolution for my totaled car, head injuries and dealing with the other (uninsured) driver. Even with my uninsured motorists insurance plus my underinsured motorists coverage I have received exactly zero dollars for any part of my claim.

My lawyer gave me a stack of papers that supposed to explain why State Farm hired a lawyer to find reasons why I do not deserve compensation for an event that occurred while trying to go home from work. After being forced to read the first couple of pages, I displayed apparent disbelief, angry, and embarrassment of what was documented in a fashion that decimates my character of my mental state and moral qualities. Everyone who knows me knows I been through a lot and has always wondered why I have not broken down, give up and or killed myself. The things that I have been experiencing is unknown or either drawn out which makes it hard to find a solution.

I recently was rear ended by a 17 year male and filed a claim on 11/22/17. I have called multiple times and State Farm has not appeared to care about my vehicle and children that were in the car. State Farm has the worst consumer services. Filing a claim with them has been one of the worst experience of my life. Do not insured your vehicle or house with them.

After paying over $150,000 over 20 years on car insurance State Farm completely failed me. Is a very long story, that includes mistakenly cancel one of my cars without any reason or permission, failing to notify me of the mistake and having my DL and registration almost canceled. Let's just said that the most incompetent and rude person Marjorie ** works at George Meroni State Farm in Homestead, Fl. My best advice is: Stay away from State Farm. Geico offers better coverage for less money.

I recently received a call from State Farm Claims Department explaining the reason for my car rental being terminated as of that day. Roosevelt, was very rude and extremely unprofessional. He accused me of calling several times asking for extensions, which was not me. I asked him for facts only later to find out it was not me. He never apologize!!! Then it was escalated to his manager Lola, whom was just as rude. I have been a long time client of State Farm... I'm extremely disappointed in their services these days.