State Farm Car Insurance Reviews

I love my insurance company who is State Farm. They have awesome rates and great coverage. I have auto and renters insurance through State Farm and I have compared them with a lot of other companies and nobody can beat their quotes. I have full coverage on my car with only a $100.00 deductible and my renters insurance is only $10.00 a month for $25,000.00 coverage. I couldn't be more happier with my agent. I also have rental and towing included. Just can't beat them.

My granddaughter had accident due to the faulty power steering on a Ford Fusion. Granddaughter was charged 2 points for this accident. 9 months later State Farm again significantly increased my premium. It took over two weeks to find out that they had also assigned 2 points to my wife who owned the car. Contacted state insurance agency who said this was illegal and they contacted State Farm. State Farm said that they would correct the miscue. After a back and forth for 6 weeks I received the supposed new premium which is the same as with the 2 points. I am done. Allstate is a little over $400 per year lower cost. Bye bye State Farm.

State Farm is always reliable. They are excellent and they don't drop you if you have a wreck or claim big class compared to Allstate and Farmers. The people are very friendly and always willing to help and go the extra mile. Also prompt in returning phone calls coverage whenever needed with premiums and quick with claims. They have all kinds of insurance for every need that I've ever had and will adjust things accordingly. I have to do is make a phone call and they will cover me immediately. But the prices are high or seem to but they are much better than the companies I've compared them. They just need more coverage for the amount of programs that I pay and maybe some free incentive bonuses.

Company is good overall but they are costly. Had 1 claim and they denied it. Was a small claim. Felt sorry for the guy whose car was damaged. But not my problem.

I like the great customer service as well as the bundling of different insurances like home, auto, life insurance etc as well as continuous follow up to check and see if everything is going good so far. But I would improve the prices of insurance and make sure that it was more affordable as well as a better explanation of deductibles. I believe that bundling all of our insurance should give us a much better price than what we pay State Farm at the moment.

I had an accident in February, it wasn’t my fault. To expedite the process, I paid my deductible and had my car fixed. I turned over the police report, all documentation for reimbursement in February. State Farm told me they submitted the paperwork to the other insurance company for reimbursement the same day. It is almost June and I still don’t have my reimbursement. I found out that State Farm did not submit for reimbursement until the end of April. All communication has been initiated by me. DO NOT go with this company!

I had State Farm auto insurance company. I called them on the phone and they sign me up and I do automatic withdrawal from my checking account then they take it out monthly from my account. The process in signing up for insurance was smoothly. They were very nice and friendly. The associate was helpful and explain the whole policy to me and the processes and choices the way to pay policy. I like that I pay monthly payments. It easier to budget than paying every six month. Have discount for bundling and they have a low monthly rate. But sometimes I do not receive my insurance card with my new policy.

My overall experience with State Farm Insurance has been amazing and I'm incredibly secure with them! I will always stay a loyal customer! The process of purchasing my auto insurance policy was very simple, I walked into a local State Farm office, they suggested a good policy and I walked out an insured driver! State Farm also has the best prices! Any time I call and compare they always come up cheaper than anyone else. Also, I can call my local office any time I need anything done quickly. Their customer service is awesome, if you need to file a claim they are super nice with no hassle!

I have used State Farm since 1999. My Aunt Norma advised that I give them a try as she has used State Farm for decades. My initial purchase was in Purcell, OK and when I moved, I went with State Farm in Norman. They are very personable and know me by name. I always receive great customer service and they are local. Their insurance rates are very affordable too. And I have used their vehicle towing service and car rental feature while my car has been in the shop. They're just a phone call away any time I need them and Tabitha is usually who I speak to.

State Farm offers reliability. The people are friendly and available to assist you when you need help. The process of purchasing the auto insurance is easy, not much hassle. My husband went to get the policy so I'm not sure what all he had to do but other insurance companies seem to make you jump through hoops. While they are stable, my insurance should take into account that I only drive my car 2 days a week and not very far as a norm. I feel I should pay a lot less since this is the case.

I have State Farm insurance and overall they're great. Cheapest I could find in my name, quotes are always easy to get too and I'm able to add whomever I need to under my insurance without a dime towards the policy. The process of purchasing the insurance was easy, didn't take long for them to take down my information and then have my car insured. While I'm satisfied with the outcome, I wish the payments were cheaper than they are now. It's just hard being a single parent with fixed income having to pay over $300 for full coverage, and for liability it's still $100 or more. Sometimes their prices are a little outrageous. But I tend to use them for as long as I can, unless a cheaper insurance company comes my way, then I'll strongly changed my insurance company.

Purchasing an auto policy from State Farm Insurance company was a memorable experience. I was treated with respect and was shown all positive motivation. They took their time to make sure I received the best coverage for my vehicle. If you didn't understand something, they will kindly explain it to you. I love the discounts they give you too. They care about their customers and help them on their individual needs. They are always reviewing your policy to see if you qualify for more discounts. They have the best rates as well. They are the best insurance company around and I would recommend State Farm Insurance to anyone.

I like my insurance company and found them online after being unhappy with a different company. State Farm gave me a great price and saved me money. However, the prices go up every year but nothing I can do about that as all insurance companies do that. Best to switch insurance companies every so often to get a better price.

State Farm has always been there with no difficulties in filing any claims. They are available twenty four hours a day and the people in the office make us feel like family and not just a customer. It was very easy purchasing our insurance and they have always made it easy to update and change our policy as needed. I only wish that the company office we started with would have moved with us as we both appreciated seeing them in person but still communicate by phone as we like that particular office over there.

State Farm is great. It was easy to purchase the plan. Easy and interesting in talking to the agent getting info on all the different kinds of policies they have and which one would be the best for me. My spouse was added on with no problems what so ever. Discounts are a great aspect they give to policyholders. It has discounts for more than one driver and no accident rewards plus friendly people makes it a win win. They cover anything and everything that I need covered better than other insurance companies I have used in the past. Any questions I might have regarding what is covered with my policy is always answered promptly. They do an outstanding job. I would refer them to anyone looking for a great quality insurance.

Terrible experience. The owner was very nice for a long time and seemed to be very competent, but then I started having nothing but confusion and it’s been ongoing for over a year. My 2015 is still in their system as a 2014. If an accident occurred my car is not insured although it is, even though they have been asked to make this correction for several months now. And they are being paid. Also, at renewal the agent told me to continue paying the same thing. A few months later I received a cancellation notice for none payment. In addition, one of his representative harassed me by calling me continuously until I threatened a civil suit, telling me my license had been suspended. I constantly told her it was not. Turns out she mixed up my ID with someone else. She informed me of her error, but did not apologize. Neither did her boss. I am looking for another company.

State Farm does not respond in a timely manner to auto repairs. I have waited for a week to get approval for minor repairs to my car. They do not call me nor leave phone numbers for local help. They only share a 800 number for claims that gets the customer nowhere. They give their standard runaround speech and still do nothing. I spend over $6000 a year with State Farm. Surely there are insurance companies that would do something for that amount of money. Mayhem is all they sell apparently.

State Farm issued my auto policy $50/month MORE THAN QUOTED despite even confirming the accuracy of all my information with licensed rep. Because of the bait and switch, I cancelled my policy but a week later they STILL DRAFTED THE MONEY FROM MY BANK ACCOUNT. This is NOT a good way to conduct business, nor do I understand how that's legal. What a terrible experience. ALSO FOR THE RECORD- I used to work there and saw this happen all the time, along with a bunch of other shady practices (which is why I quit). I guess it's my own fault for being so naive as to think they changed their ethics. Don't be as stupid as me and get insurance somewhere else.

I was with State Farm Auto Insurance before when I first started driving because they were my family's insurance. I rejoined them when I got married because it was my husband's insurance company. They have taken care of us well and not given us any trouble when we've had to file claims. I hit another car in our complex's parking lot. State Farm paid for a rental during the time our car was being inspected for damage. When they eventually totaled out the car, they extended the rental. They issued us a check that was more than enough to cover rental charges we incurred while we were looking for a replacement vehicle, completely pay for another vehicle, registration and initial repair costs. During the course of the claim, we found a lot of irregularities in our policies. They were correctly quickly and resulted in credits issued for overpayments.

Customers are afraid to file claims. You pay and are afraid to use because of threat of cancellation -- real or perceived. Jacking up price because of claim or warning if another claim insurance cost will go up. All my friends (on retirement) feel same way. I have had no auto accidents/Home incidents except supply pipe for toilet breaking.

Even though my policy had been bought online from Billings, the local office here in Plains gave me all the help I needed to file a claim and to transfer my policy to their office. They stand by their customers.

We have everything insured with State Farm: two autos, home, and jewelry. We are told that we receive a multiple-line discount but it seems that we still pay a high price for the coverage we receive. For example, my car is 13 years old and we're still paying $400+ per year. I've never had an accident or driving violation. However, I am 69 years old so perhaps it's more of an issue of age discrimination.

I use State Farm and I love them. I have used them for many years for auto home and life insurance. The purchasing process was great and they have excellent customer service. Never had any issues. They provide full coverage insurance at an affordable rate. I use John **. Their staff in Semmes are always helpful. They are very friendly and reasonable. And the best I've ever used. I would never change to another company.

State Farm in Myrtle Beach, besides being one of several insurance companies in town, is a strong part of this community. They are a hometown group. When you walk in the door, they know who you are! My agent, Bobby **, and his staff get involved with local fundraising, sponsoring teams, and things like that. They are visible to us. They are just not stuck in an office, or a voice on a phone call. I feel so positive when I go there for any needs or concerns I have. Whether it is car insurance, homeowner's or my mutual funds portfolio that I have questions about, they take all the time needed to answer my questions and resolve my issues.

I like State Farm’s great prices and the friendliness of the company. Always available when we need them and never put on hold for too long. They’re fast and very courteous. There has never been a mix up with them like there has been with other companies. Also, purchasing the policy was very easy. They answer any possible questions that we may have and are ready to give quotes right away. I would refer State Farm to anybody looking for car insurance without hesitation. But sometimes their website is a bit confusing and can go down from time to time.

I have been with a State Farm for a very long time... I was added as a new driver through my mom's policy so I just kept it as an adult. My agent's office is nice and professional whenever I call but they miss some changes I request and have to call a 2nd time sometimes. I have shopped others and considered changing but State Farm offers such a good loyal discount that I can’t ever leave them. Claims processing has not been bad either, and especially appreciate the front door service and printing us a claim check right then and there. They have 24 hour reps and their response is fair. I stay with them for their discounts and service but if you ask me about their home insurance, they completely FAIL in both customer service and claims processing!

I've had State Farm through my parent since I started driving and kept it when I bought my first vehicle. Their prices seem reasonable and they have been helpful when I've needed to file claims. I'm pleased with my policies but I would always be happier to pay less.

My truck died heading downhill mid-winter, mid-workday. Work friend rope towed me to office parking lot. Wasn’t the battery. I was at the wheel, cranking ignition. He was behind upright hood, telling me when to do so. He caught fire & I saw nothing (hood was up). His glasses burst off his head and cracked. I was clueless what was going on til I saw him past the hood running, screaming. Work was willing to call it workers' comp since we used our own vehicles to go to job sites. I was uncomfortable with that since while I had been in transit between a job site and the office, my colleague was volunteering to help with a non-job-related vehicle malfunction. It would have happened, and I would have needed assistance. Workers' Comp did agree to pay. Even so, so did State Farm. Amazing! ‘Nuff said?

Didn't realize I was leasing a low mileage vehicle from my insurance company! Every year I get a notice to verify mileage driven, with 12,000 miles being the national average. This year I was busy and didn't fill out their form, and I get a notice that my rates will be increased for failure to reply. I take the form to the office (I drove 7,286 miles) last year, but the form "asks" to estimate this year's mileage. I put down 10,000 miles which is below the national average, and I'm told that my rates would be jacked up because it exceeds the 7500 mile limits for my "low mileage rate"...which isn't that low considering I have bundled home, 2 cars, and motorcycle. At least she says she will take it back down to the 7500 miles mark.

I've been a member with State Farm for over a decade, but the way they handle customers is EXTREMELY unprofessional and unorganized. I had an auto accident that resulted in total loss, but when trying to evaluate my car's worth they kept adding cars that are significantly of less value to lower the final price. On the first evaluation, they compared my car to soft top convertibles which are thousands of dollars less than the hardtop convertible that I had. They also omitted optional part that costs over $3000.

Been with them for over 30 years. State Farm has rewarded my loyalty with good and reasonable rates. I have made a few claims over the years, and I still get loyalty discounts. The service has always been great. We filed a claim, they paid.

My car was hit in a parking lot a few days before Christmas. Of course it was a hit and run! I was afraid that nothing or no one would help me before the holiday. I talked to an adjuster on Christmas Eve. State Farm was responsive. I had one dedicated person to work with through the entire process. My agent and her staff are easy to deal with. I feel like my questions are addressed promptly, I'm never put on hold when I call. They recognize that my time is valuable.

State Farm is a great agency to work with. I backed into the tailgate of my pickup and dented the tailgate door of my Dodge grand caravan. I took it to a body shop for a quote, they took pictures of the damage and submitted it to my insurance company. The insurance company accepted the picture showing the damage and approved the quote. My insurance company paid the balance of the repairs after I had paid the deductible I had on my policy. This was done very quickly and I was once again a happy customer of my coverage and with the insurance company. I would gladly refer anyone looking for insurance companies for their life, home or auto to contact this company for a quote. All the agents I have worked with have been helpful, courteous and knowledgeable about the coverage and questions I had about their policy.

At State Farm Auto Insurance company, I like that the roadside assistance is only a few cents a month. I like how they know who they're talking to if you call with any quotations. They're knowledgeable about their profession. I can ask for a break down on my bill and they can answer all the way down to each cent. They're always friendly and eager to help. They call back if they promise to do so. I always have a pleasant experience speaking to the representatives. I am able to add a vehicle within minutes. Get an insurance card emailed or faxed instantly. No hassle. But I would suggest maybe an option of parked in the garage (no miles). For a vehicle parked in the garage but you want insurance in case something happens to it. And maybe an option if drove less than 10,000 miles a year. Also if you only have 2 drivers but four vehicles, there should be a bigger discount per extra vehicle.

I've been with State Farm for 10 years. They've always been great to deal with, when necessary. It was fairly simple when I got my new car to switch plans. The phone call took less than 10 minutes and I had temporary insurance ID cards within minutes. But I don't like the marketing materials I get from State Farm. Being a loyal customer, I wish they would accept my business for what it is instead of always trying to upsell me.

My earlier experiences with State Farm (I've been with them for almost twenty years) were fine. Something has happened. No one answers the phone at my agent's office. Almost always have to leave a message. Assistant is incompetent. Agent and company have been remarkably unhelpful with my claim. They're also intending to give me an absurdly low amount for my car which they have determined to be "totaled." I am highly disappointed with their service.

I've been with State Farm for years. I used the insurance for personal property lost in a fire. I had renter's insurance and most of the people I dealt with were great. I did have issues with the agent, not being in when I needed cash and I had to wait for the golf game to be over and him thinking he was giving me good advice on finding a new place to rent when he didn't read what I was writing and needed. As an agent I feel he should have been more helpful. I've been with State Farm for years and will remain with the company. When I shop for a new agent I will know to ask questions instead of assuming they will do what I expect them to do.

I have an 2006 PT Cruiser. I had State Farm for a while but insurance rate too high and increased a lot when I moved to a larger city. I think it's dumb to have rates increase because you move to a, larger city. Frustrating because theft happens everywhere. I drive to and from work. When you shop around...on the internet. Seems you have people cold calling you which is annoying. I changed to USAA... I have a lower rate and still kept all my options I had before. I have a great driving record. Had issues with State Farm as well when I moved. Not very happy...

I have been with State Farm for many years. Originally I liked them because I had a long term dedicated agent who knew me well. It was free from trouble. But since she retired my service has been poor and I have been switched to four different agents who thought being asked first. The service is no longer personal and it is often inaccurate.

I had filed a claim for a broken windshield. State Farm gives excellent service and cares about their customers. While all places are different, the ones handling my policy are excellent.

I have been with State farm for years and I have always received excellent service. I had a Honda Civic and got in an accident and my car was totally destroyed. Moreover, I was stranded in South Carolina. I called an agent with State Farm and was provided assistance with having my car towed and given a free rental car in 24 hours. Also, had to stay overnight at the Hampton Inn in Charleston South Carolina and through my insurance my hotel bill with meals were also covered. Within days of returning home I was in a new Honda Civic. This was not my first experience with State Farm's excellent insurance care in accidents. In 1988 I was injured and my transport to the hospital was covered. Also I was taken care by State Farm and my private insurance. An agent called to reassure me that I would receive a new vehicle within days.

Filing a claim with State Farm was simple and easy. I received the check to fix my car very soon after. I have not had any problem so far and as long as I am served with dignity, I am okay. But my rate did go up after the claim. I guess this might be normal.

State Farm paid two claims on an incident and they never contacted me to document my side of this claim and I was their client. Scratched paint on the car and the insurance company pays $2000 on the claim two months after the fact then almost 3 years later $9500 paid for bodily injury on the same incident. No contact with me whatsoever. They just charged my record causing my rates to go up almost double. After I found out about it when I went to renew my insurance they wouldn't provide me with proof from the claimant of his damages. They said that was privileged medical information. I'm paying the bill I should know why and what I'm paying for. Complete insurance fraud by the claimant and lazy practices by the insurance company. It's easier just to pay and charge back to the client than it is to investigate validity of the claim.

I carry a $ 1,000 deductible, no accidents, no tickets, no claims. However State Farm keeps raising my rates every renewal. I complain, the agent indicates the rate increase is across the board. I do know State Farm has forced their claims adjusters in the residential loss division to relocate, replacing them with inexperienced people throughout the company. This move has created very bad feeling within State Farm. Just in Murfreesboro, TN. over 2,500 employees have resigned. I have changed companies for my homeowners insurance as I do not want to take a chance on inexperienced adjusters investigating any potential claim I may have.

We use State Farm and they are our favorite insurance providers! This has been the best insurance company we've had! We used to use Progressive and they were a good company also, but State Farm fits our family’s needs better. But I would prefer paperless billing, because sometimes our insurance bill doesn't come in the mail until the day our bill is due. Otherwise State Farm is a great company and will keep using them.

My car was broadsided by a women who ran a stop sign. Because the police officer only gave her a warning her company balked at settling the claim. She and her insurance company were very slow with the claim on their end and I could not drive the car with where the damage was. My insurance company's claims adjuster stepped in and got my car immediately fixed at the dealer and got my deductible back for me. Since I need my car for work I was VERY grateful for how quickly this was all done. They were concerned, efficient and kept me informed of what progress was being made every step of the way. Though I think my premiums are a bit high, you do get what you pay for. The claims department was fast, caring and always polite. Not only concerned about the car but also about my well being.

I was with State Farm for almost 30 years and they've had prompt and reliable service. Then my agent retired. My account was then rolled over to another agent and my rates went through the roof. I could never get the agent on the phone; his assistant wanted me to come into the office. I don't have time during the business week for such and wound up terminating my policy. He didn't care that I was going to leave State Farm.

I get a great rate on a policy that includes reimbursement for any towing service, plus I get a 5 percent discount for enrolling in the Driver Safety courses every three years. The agent is a really nice, friendly guy. They have a laid-back yellow lab as semi-official greeter, and free cookies and coffee in the lobby.

My parents had State Farm Insurance before I had State Farm Insurance. When it came time for me to get my first automobile of course that's where I went and I've never gone anywhere since they do good by me. I've had house insurance and car insurance with them since I was 21 years old when I took over my own insurance. I trust them and it's a good relationship. My experience with them has been good mostly positive that's why I've stayed with him for all of these years.

My car was hit head on by an uninsured driver. State Farm replaced the car with no out of pocket expense. This was very good, but within 30 days they cancelled out policy. They would not change their policy of cancellation because a claim was filed. This was very bad.

State Farm has consistently been rapid and hassle free without red tape hurdles. They are customer friendly and have responsive service. Although I have recently discovered another insurer with better rates, I'm reluctant to leave State Farm because of their long term record of helpfulness with me.

It is easy to get a policy from State Farm. You can just go in their office, say what you need and they help you out quickly. They are easy to work with. And they are nice there. They help you a lot. They have affordable rates and good coverage. I like their forgiveness policies.

They take personal interest and care of me and my policies. Claims process is very simple. It has an app for iPhone or excellent telephone representatives. We lost 4 vehicles during Harvey and their handling of it was exemplary.

They followed up with me and stayed in contact. STATE FARM has the best customer service. Fast customer service after I file a claim. I can call 24x7 with questions about an incident or log in online to follow up. SO tells me that my policy fees are not affected when another in the household has a different policy than the other. But my 82 year old mother had an accident last week and in 3 days my rates went up $8. The reason why I know my rates increased is because I had already received a letter stating what I would be charged next in April. I feel that it's time to look for another auto insurance policy.

I’ve been with State Farm for 34 years with various insurance coverages. I’ve made every single payment every single month and have sent at least 5 customers as well. I feel that State Farm should have been more supportive when my ex husband stole my car and left my kids and I stranded, stuck, and scared. My car was stolen from in front of my home. When I called to file it stolen, I was asked some general questions. I felt as though the company didn’t want to cover the car due to my divorce proceedings. They later discovered that my ex did take my car. They were not willing to help me in any way. I felt that regardless of who stole my car, they should have taken care of me. They failed me.

My insurance coverage was through State Farm. And I liked the fact that I could insure everything in a bundle. We loved our agent, he was always available to address my needs. From smallest thing to a large claim it was taken care of. The claims are handled quickly with excellent and efficiency. He always kept you informed at all times, you never had to call back. Always pleasant and courteous with the right amount of compassion for each situation. I always received a Birthday and Christmas card. I always received notices early enough to have plenty of time to address. Just an overall excellent agent and he has been for the last 27 years.

Customer service has been fine; however it is disappointing for my rates to continue to increase even though I have had no claims. I am retired and feel like a senior discount should be offered to good drivers!

I have been insured by SF for more than 40 years for both my home and auto. The few times I have needed to use the insurance they were hassle-free and very fair. I have had nothing but great experiences with them.

I had an accident last June 2017, was not my fault. I was rear ended and the force was so hard I ran into the car in front of me. The lady who hit me told State Farm that someone hit her and took off and didn't have any info on that driver. They did not send an adjuster to her house to take pictures of her vehicle because she refused to send her pictures. It took them almost two months to finally see it was her fault. No damage was done to her car. She lied about being hit in the back. Now I have been in another accident as of May 12. The lady hit me by leaving her right lane into my lane and hit me but she said it was my fault.

They always know who I am so they have done a good job with the info they keep that must be attached to the phone number I call from! I also have my home with this office and I cannot say enough good things about the service they have provided. It pays not only to have a good insurer - and I believe State Farm's rates are among the best - but customer service sells it all.

WOW doesn't do this company justice, at least in how they dealt with me, and three cases I've had over the last few years. I've had three claims with them over the last 10 years: a) Two deer decided to commit suicide on a rental car I had. All State not only put me into another rental immediately, but dealt with the rental agency on my behalf. (Budget sucks if you don't buy their insurance) - Deemed not my fault. b) Soft ball size hailstorm... massive damage. I was out of the area on business. The adjuster came over, took photos, and sent a check minus the deductible... with instructions how to have any of the repair people contact them if the repairs cost more than their estimate (only one did, and they dealt with it). - Deemed Act of God. c) 5th wheel severely wind damaged on trip. They sent out an appraiser to the location within a couple days, and had the full estimates... and quickly dealt with it all. - Deemed Act of God.

State Farm is one of the better companies but they have consolidated to the point that their claims service is not good. They have lost focus on "how" to provide great customer service. When one has a claim is when you really find out about your insurance carrier. Filed claim online which was simple. They want you to scan all documents (medical bills, police report, etc.) which I did not have capability to do and made it difficult. State Farm has you speaking to far too many claim reps and repeat your story many times, and each have their own opinion depending on who you're speaking to at the time. It's exhausting. Also, many RUDE claim reps. Requested to speak with a manager but the manager was located out of state.

State Farm is a great insurance company to work with. The claims process was quick and efficient. Check was sent right away. They "always" respond within a reasonable timeframe and go the distance to resolve your problem. I hope to remain a long time consumer.

I’ve had State Farm a few times in my years & had got into a bad accident many years ago with my little brother who at the time was only 7 years. We were rear ended & hurt & the guy who hit us had State Farm & was very very Helpful & Caring. State Farm Is AWESOME!!! 100%. But maybe some of the Employees may need to improve and make their policies a bit more Affordable. Other than that, my experience has been awesome, feeling Safe, & Protected. They have your back and they should offer more discounts & or programs on safe drivers or something when starting a new policy such as the $ down to open a policy! Also, the waivers, special Assistance/Programs for that. Some ask for an arm & a leg just to put down & State Farm has good records.

I have been with many different companies. Any claim I have filed with State Farm has been taken care of promptly with ZERO hassle. Wife rear ended another car at a stoplight... no issues. Rock cracked the windshield... no issues. Roadside assistance used... no issues whatsoever. If you want to pay just a tad more and be worry free about your insurance, State Farm will have your back when needed.

State Farm is a good company but lately we are being penalized for driving our car over their acceptable mileage which is ridiculous. Our son switched from our family plan to Liberty Mutual and got a better deal. On the other hand, my agent is great and have been with him for many years but some of the office staff need to work on being more efficient.

My local agency is a block away. My agent did not try to squeeze more money out of me for things he knew I did not need or could not afford. His first quote was $700 less than the next guy. It's been 6 years of bliss. Included in my $40 a month auto insurance is emergency roadside service, which I've used four times so far. Quite a bargain, I'd say. "And like a good neighbor," he's always there when I need him. I sleep better at night knowing my auto insurance couldn't be better!

After almost 30 years with one insurance company, and me having a wreck, our policy was canceled. We switched to State Farm where we wound up with the same or better rates, better customer service, and extremely a wonderful group of people that take care of us within minutes. It doesn't get any better! Fantastic service without hardly lifting a finger.

I’ve had nothing but problems with a local office that cannot do normal requests such as changing an address or charging the proper amount when paying in advance. I have also seen people leave the company which may be a sign that there is an issue. When I filed a claim, there was little hassle and they started working on it right away, however, I did not agree with the outcome.

I like that State farm is personal, local, and available when an accident happens. I've been with them since a teen and plan to stay with them for years to come. Their rates are the best and they don't raise my rates if I get a ticket. They have worked great for me for years and my premiums are lower than with competitors. We have also renter's insurance and life policies with them. My agent was really helpful with choosing our life policies and explaining everything. When we moved, our new agents did the same to help us transfer everything over to a new state. State Farm is great and I'm very satisfied.

I have car insurance with State Farm. One of the reasons that State Farm is my Insurance Company of choice is because of their ability to respond to claims quick and in a hurry. I was in the process of purchasing a money order to mail off my last car payment when someone hit me and totaled my car. The officer on the scene said I was at fault. State Farm assess the situation and had the check ready for me the same week. I almost didn't miss a Beat. Looking at how other people are treated by their insurance companies... I felt comfortable sticking with State Farm.

I've had State Farm insurance on my car since I was 16 years... State Farm is a reputable, reliable insurance company. It has great customer service and you just don't hear horror stories about them trying to get out of paying for damages or repairs. BUT the rates have gotten ridiculous. The older I get, the less affordable State Farm is. I am exploring other options currently.

The company agent at State Farm was very incompetent and inconsistent in how they handled the accident. The agent was belligerent and unconcerned with the severity of damage their policy holder had placed on my family. I was hit by one of their most influential drivers and never was compensated for my vehicle. They never sent an adjuster and never went to the accident scene. The lady was under the influence of all types of pills falling out of her vehicle. The police report stated it was her fault and they just raked it under the rug.

My husband and our family have been with State Farm/Harold Campbell for over thirty years. They work with us to get us the best coverage with the lowest cost. I have even called our agent at his home on a Sunday with questions. They have various services and are never pushy to sell them to you. They handle your claims fast and look out for you. I had a little fender bender and it made a difference that they worked so fast to get it resolved. I first called the claims office. I didn't have to wait to have someone answer the phone and he went right into action. I guess what meant the most to me was their concern. Before any other questions I was first asked if I was o.k. That showed me they cared about my well being. There are some insurances out there that cost less, however when you see what they do not cover and read their reviews, it makes you think.

Customer service drives all business. When you pay attention to that business will keep their customers. I am very pleased with State Farm's customer service. They’re very good when filing a claim. Have not had an issue that was too hard that could not get solved in a short period of time. I also like that as the customer my voice is being heard.

State Farm has been true to their word and their agent is fabulous. They cover my home, all my cars, a trailer and travel trailer. After an accident, my claims were paid very quickly and I was able to replace car quickly. I have never been disappointed by the company.

My agent is wonderful but I find the constant rate increases and excuses for such increases most frustrating. They also do not consider personal claims history.

I joined State Farm in New York and was pleased with the service. After five years I moved to Maryland and transferred my policy and the Agent and staff were really friendly and offered more benefits for my car than other insurances as I reviewed other insurances at that time for the cost. Filing a claim with them was easy. I had a flat tire on the highway. I called State Farm and provided detailed information & they sent help quickly. My car was repaired and I had a rental car. I also had an injury and State Farm sent me a check for time lost from work as they went after the other car insurance. The Representative has top notch customer service, I receive periodic calls checking on me and insurance comfort, and monthly news letters. I have been with State Farm for at least 37 years with a wonderful relationship and great service.

I have State Farm Auto Insurance for years, and have always been a satisfied customer. I discovered they paid a minimum for towing, but allowed my car to sit on a lot that I had to pay $100 day for. I spent time trying to reach someone just to check on the claim. I think it depends on the agency. Some take time out to talk to the customer on a regular basis, others only call when you try to contact them. For instance if you want to non-renew, a suggestion would be to send a letter two months before non-renewal, so the customer can find someone else.

When I first signed up for State Farm, it was after being in a higher cost company's 'risk' pool since my record wasn't quite up to snuff. They graciously welcomed me, and my ten-year old car for the best rate possible. After being with them a while, I added $10,000 homeowner's insurance for fire and theft, at the minimal cost of $6-per month! Two years later, when I realized that wasn't enough, I called and upped my liability to $20,000. After looking at my record, they said "NO ADDITIONAL CHARGE." For my money they cannot be beat. My agent Nicole and her staff have never let me down, and bend over backwards whenever I ask for anything needed. I was covered for $1000 medical expenses after being rear-ended. Was surprised and they paid St. Mary's Hospital that much towards my bill.

We have been with State Farm our entire lives. Excellent service. The claims people were great and took care of all of our needs fast.

I recently bought a new car & my agent is the best. She was on top of all the coverage I needed. Also she helped me get a refund on coverage that State Farm covers me for at a much lower price. I also like the multi-touch discount. Filing a claim is very easy over the phone.

I have had State Farm for over 30+ years and have always been very pleased with the quality of service I have received. They are fast and courteous when I file a claim.

We have been with SF for years and our SF agent and his staff has always provided excellent service with patience. Many times we only needed to call the office and all was taken care of. Simply called and informed that another car backed into us. Since the other party also belongs to State Farm nothing else was required of me.

I was with State Farm many years for home and auto. They canceled my policy after filing a claim and I encountered rude people at all levels. I then had to pay 13.65 when I picked my car up because they replaced a tire and this was the estimate that I had to pay for the wear and tear on previous tire. They told me they only had to put the car back as it was prior to accident. After so many years of not filing a claim and when I need them, unprofessional, uncaring and hardly seems fair to the consumer.

State Farm practices personal customer service. They have office people who are knowledgeable and help you! My calls to agent are answered by a live person and not to vm. I can ask for repair shop names and people to speak with. I had road service in out of way location on Sat AM. Fast response, repair, then reimbursed expense Monday.

There are multiple vehicles on my policy, and so far they have been extremely good. However I have not been with them for very long so these are just my experience with them so far.

An insurance company should be judged on how they handle claims rather than the annual premium. Most individuals choose an insurance company on the cost of the annual premiums, or based upon statements made in a TV or radio commercial. That is the worse way to choose! We chose on the basis of how they handled claims for our friends or relatives and we are happy we decided on that basis. The claim process was hassle free. We had to bring the car to an authorized repair shop, but they did excellent work. Most important, they pay claims.

They have a lot of product choices. A little pricey but worth it as they pay claims well. They are fast to find out the claim, send out adjusters, and pay. Efficient and courteous company.

Very costly insurance... Bias exists towards age of subscriber. My insurance goes up scads even though no accidents or tickets in many years plus safe driver's course every 3 years.

I deal with my agent about quarterly to make sure that all of my coverages are adequate, but, not excessive. I trust her judgment. I have complete control of all my insurance needs, but, she is always there for guidance. Very professional agent and always on top of everything I ask.

VERY Serious lack of customer loyalty. Age discrimination??? Our age is 70 & 72! THE AGENT FINALLY ADMITTED IT WAS THE MAIN REASON WE WERE DROPPED!!! We were also informed our rates would have continued to rise because of this! I am FURIOUS!!!

I would rate State Farm highest. Our car was broken into and some electronics items were stolen. State Farm made the filing a claim process very simple and straight forward and we received our check soon after. This took place over 10 years ago, so with the way companies are looking to their share holders instead of serving their customers, I am not sure this ease of filing a claim or getting reimbursement would be the same, nowadays. Sad, but true. Also for knowing that this company is a member of ALEC and supports the far conservative right's extreme agenda, just so their company can do what it wants. I am not singling State Farm out, but this is the integral reason we opted to cancel a life insurance policy with them.

My daughter hit a $13,000 worth of damage sized deer! We filed with State Farm but it was a LONG process. They could not determine whether to total the car or not. The car was only 6 months old and it was Honda. We went to the repair shop recommended by them and the car sat outside the facility (not locked up) for almost 3 months (my daughter had a rental car the entire time. I had to argue for a portion of that because we had exhausted our policy amount on rentals, but this was not our fault). I contacted State Farm and they passed the Buck back to the repair company and finally I told them to get it done! I pay my payments monthly and as their customer it needed to get completed.

State Farm is a large company that likes to take advantage of its customers by refusing to pay claims without legal process. I have been a good customer. Payments always paid on time. I have never been the cause of an accident, Still my premiums are too high and although I pay for uninsured or under-insured motorist coverage. State Farms refuses to pay both portions of the claim. However, they do not refuse their high insurance premium. I feel and think insurance companies are allowed to discriminate against customers based solely upon their zip code. This is simply another way of profiling.

Filing a claim with State Farm is not guaranteed to be useful. Even if you read your policy, sometimes the company changes it. I am sure they mail notices, but unless they send you a new complete policy most folks are not aware enough to compare and contrast. That's where the agent is useful. S/he may not control the changes, but they can maintain customer goodwill by communicating with their clients.

A polite and courteous very professional service is offered. They were 'there' for us when needed and were neither pro nor con with the accident and the towing. State Farm have not argued over two claims. Always available 24/7. Fender bender, two vehicles, black ice. No one at fault. A slow speed collision. Airbags did not deploy. Police informed. No arguments were made against the claim by the insurer, compensation was made. And second claim was towing after a systems failure and a 'no start,' situation. Tower arrived very promptly, tower compensated by State Farm on site. (Via phone.)

State Farm is a great insurance company. They have been around for years and honor their policies. Even when you switch agents they do the same thing and give the same information. They are great to work with and professional. They are extremely easy to file a claim with. You can do it online, over the phone or in the office. The staff is friendly and knowledgeable. I don't like who they referred me to for flood insurance. They have always paid on the chains I submit as promised.

State Farm is a very reliable & trustworthy company. I have known the local agent for over 40 years and have always liked him personally. He is a very thoughtful person, and represents his company very well.

As a State Farm customer for decades, I find that they're speedy, responsive and wonderful to have in my corner. The few times I have needed them to come through, they have done so with flying colors. My agent's office is very friendly and responsive, and they really do treat their clients like family. They take care of their own, quickly and without a fuss. When my home was burglarized, I got a real jerk of an adjuster. I complained to my agent, and within an hour, had a new adjuster assigned.

Filing a claim was very easy. I called the number given to me by my agent and spoke with the same claims agent throughout the claim process from start to finish. I’ve had State Farm since 1995. I have 4 vehicles and I’ve had numerous claims on my personal vehicle most of them only involved myself and stationary objects. They have always done what my policy provided and I couldn’t be happier. I also have homeowners with no claims filed.

Such a great experience! Tiffany ** with the Scott Weer agency at State Farm helped me to secure all of my insurance needs. She definitely went above and beyond my expectations. I was very impressed by her attention to detail and the level of personal service she provided, since I’m known to ask a ton of questions. ;) She was extremely patient and knowledgeable and I would highly recommend her to anyone!

My reviews are only for a current accident and one previous accident. I have been with State Farm for about 30yrs. I have been relatively happy until one really bad year when everyone in my family was involved in a car accident. That said, that's why we have insurance and have been paying for 30 years for Home, Auto (6 vehicles presently) all with State Farm. My previous accident will explain why I am having such a big issue with SF currently.

They check all things out, help you with the claim and in a day get you set up to get your vehicle fixed. Never had any problems in about 40 yrs that I have had State Farm Insurance. Just because you have a claim, they do not go up on rates. They do not stall you on anything, immediately get to work on your problem and keeps you informed on all aspects of claim. Everyone is so friendly, knowledgeable and helpful in everything. Would not change agents for anything. Great service and employees, and rates are good.

I've been insured with both automotive (full coverage) & also renters insurance, which has also been okay & ͏m͏y independent agent, Trevor ** in Norman, Oklahoma, has the best office staff & has been a Huge, Great Help to me, since I am disabled & I sometimes occasionally make adjustments to my coverage on rare occasions when I have insurmountable Financial crises every once in a great while. They're unequivocally the Top, Best Insurance Agent I have ever had. And compared to Progressive, Geico & Any off brand companies, they have always came up with the best deals & packages & price for what ͏m͏y needs & situation has ever been.

They are do take care of your claims in a reasonable amount of turnaround time on claims, but they are getting to be too expensive. I pay 250 a month full coverage. I even have my homeowners with them and have been a long time customer. We'll be checking out other insurance prices.

I have been with them since I was 16. I'm now 63 and I still like them and their service. I have claims and they have always been fair, handled the detail, and quick with the settlement.

We have had our insurance for over 48 years. They have always taken care of any claims promptly. When we were in a car accident they took care of all paperwork, contacted the other involved parties, etc. The insurance is good insurance for the most part and I like it; but the woman who was at the front desk, quit, & now customer service has gone so far downhill. The man who is supposed to be the boss, is very seldom there. He depends on other agents to take care of everything. I probably would change offices, except this office is in the town where I live, so it is really convenient.

State Farm's price is competitive but they screw you over when you really need them. They didn’t pay up or help w/ travel expenses as they say they would till I got someone else involved to help me! A pain in the butt. Don’t bother getting roadside protection especially if you travel far distances. State Farm doesn’t really care about their customers' needs. They care about how much money they have to put out on a claim! I’d go w/ some other company.

We have one year's experience with State Farm which has been good. They seem to be willing to handle any situations locally, although we did not have any situations that needed to be handled.

I have both car and home insurance with State Farm and everything I have ever filed with them went efficiently. I was in a fender bender. Contacted the insurance company. They came and looked at the car and the claim went very smoothly. I've also had some home claims with them when my basement flooded and that was also a very smooth transaction.

I've had a car insurance with State Farm and now I've transferred a title from my name to my mother's since I no longer need this car. I explained everything to an agent, she seemed to understand everything I've explained correctly, gave me an estimate of $197 for my mother's insurance now since she also has a house insured with them. Now, when it comes to getting a proof of insurance they keep sending it to me with my name on it rather than mom's although Karen from Allen Park, MI branch charged me for a NEW policy.

No customer service from State Farm. When I was rear-ended and needed assistance in getting the police report, making a claim with the other driver's insurance company and even just reporting the accident as required by my policy, I was told to handle it all myself.

I love State Farm. My parents have always used them and I have used them now for 32 years. I have lived in multiple states and have always stayed with State Farm when moving my insurance to the new state. I have never even thought of getting a quote from anyone else as I love the service I have always received. We had no problems at all filing the claim, getting the work completed or with the final results.

They are polite and by the book. They are straight shooters and don't give you a lot of red tape to deal with. And if they do they have their agents there to help you.

State Farm represented the opposing driver rather than my friend (State Farm's Own Client) even though she was involved in Only a Driver Exchange with No Citation Issued. I have represented my friend (the Insured) for at least a year & they have not yet provided a 'Letter of Liability' (a detailed explanation of how they determined my friend to be at fault) which we requested. I have 12 1/2 years of experience investigating traffic crashes and I provided State Farm with Ample Proof that my friend was NOT at Fault. We get Excuses and Stonewalling for why they haven't provided their reason for repairing the opposing driver's vehicle and furnishing him a rental vehicle.

I just insured my four apartments with State Farm insurance, got a quote of $166 which was a little better than I was paying so I went ahead and paid. A few weeks later I received 4 invoices for an extra $25 each. I called the office and explained what happened. The lady, very nice, said she would call State Farm Corporate and find out what happened. She called me back, explained that some part of the policy had been increased, and that they didn't know, and that I would have to pay. I wouldn't have thought nothing of this, but the exact same thing happened to my Father when he got a new car insurance policy with them several months ago. It also happened to be about $25, and he got the same explanation, that they didn't know about the new change in the policy.

After being a faithful customer for more than 20 years. My family went through a crisis - as a family member struggled with alcoholism. It was one of the greatest trials of my life. That said, "Like a good neighbor..." State Farm dropped me like a hot potato. We had no claim, they just learned of the situation. "Like a good neighbor, State Farm is there... unless you have a crisis... and then they don't care!"

The customer service with the branch that I’m associated with was amazing. People are sincere with their help. I’m always given answers to any question and if that person doesn’t know they will find out and let me know immediately. Pricing seems to be very close to other companies enough so that when taken account of the personal interaction will turn over anything else. Unfortunately, I’ve had several claims. But have not had any problems with the process.

Dishonest service and lousy customer service. I filed a claim on one issue and they made it two claims causing me double deductible. They also changed my deductible to a higher amount without me knowing.

Checked out three other insurance companies for identical coverage. I was paying $898.00 every six months to State Farm, for top coverage. The three other quotes I received were $528.00, 445.00, and 392.00 (Ameriprise Home & Auto). State Farm has poor service and it's always a problem. Also, State Farm does not pay for the value of the car.

State Farm has a good claim process but I am not a fan of auto insurance companies. They are fine until you use them. Even when the accident was 100% the other party's fault they still didn't renew my auto policy after being with them for almost 20 years. I also had the worst agent Curtis who bring their rating way DOWN in my book and never returned my calls or helped me! He's an arrogant **!!! State Farm can Kick Rocks and Kiss my **!

Agent is thorough and easy to work with. He took the time to explain differences in policies and he offered the best value for me. Thanks to him, I raised the limits on my motorcycles to the same as on my truck and have an umbrella policy.

I have had this insurance for 25 years and no complaints. However I decided to check out other Insurance company rates and I discovered I can get better coverage for a lower premium with another reputable insurance company.

My claim for auto was great. I received a check on the spot. But they are removing some items from my auto coverage. Compare insurance coverages before you buy.

State Farm is a good insurance and they did a good job when I filed a claim. But their price is very high. I have been with them for a long time and it seems that loyalty means very little to this company. I have tried to lower prices but that would mean lowering coverages and I'm not willing to do that.

I have been insured by them for over 40 years and I have always been serviced in a professional and pro-active manner without any complaints from me. Everything has been perfect and they take care of everything without any missteps.

I really liked the entire service. They gave us everything that we deserved. They even gave us some money when the fault was ours because my husband backed up into his own car. Filing a claim was easy. They assisted us all the way through. There were no obstacles. Everything went superior. State Farm Auto Insurance was great.

I have had my auto insurance with State Farm for four decades. They are price competitive for the average driver and offer services that set them apart from all other insurance companies. I have price-checked every few years. I could have saved a few bucks at some points, but it was easy to stay with them because of their exemplary service and exceptional agents. State Farm let me choose the repair facility I trusted and acted so quickly I was stunned. In addition, they helped me with what I considered an error in the accident report and saved me more than money! Best insurance I have ever had.

State Farm never want to cover anything. If you are in a car accident, they tell you not to file through them unless you absolutely have to as they will raise your rates no matter what the outcome. The same goes for homeowners. We thought we had hail damage and they warned me that if they sent an adjuster and he decided I didn't have damage they would still raise my rates. So I had to get a private adjuster to determine if it was worth it to file a claim with them. Crazy! It's very expensive and I feel I get nothing for my money. They keep upping the deductible and increasing the cost of the insurance. So you can't win. It's also expensive. I feel that insurance is a necessary evil but I doubt whether they will come through for you.

State Farm was very helpful. They worked with me and the repair shop to get the best repair in a reasonable time period. I was pleased from start to finish with them.

If you're inquiring or making changes to your existing policy then State Farm gives a pretty good service. But if filing a claim, it's the worst experience. They don’t want to help you if you're stuck in another state with a breakdown even though you have roadside assist. After explaining to them what happened they blew me & my claim off & never did a thing! So I had to reach out higher up & report them. Then I received action immediately within less than 24 hours later. Pretty sad though. Since then I changed State Farm branches entirely. I have had another issue on a smaller scale though & will most likely change insurance companies within the next year.

State Farm rates are high. Was not able to afford to get insurance through them when I bought a car 3 and a half years later. Otherwise I was satisfied with the coverage. Other than that, called and reported accident. No hassle even though I was at fault.

In the summer of 2016, when one of our children, a student driver, totaled our 2007 AWD Highlander Hybrid (which we loved), we did not know that State Farm uses a third party to apply absurdly low values to totaled vehicles. The accident occurred when a pedestrian and a bicyclist were in the street when we turned a corner, and after swerving to avoid them we drove down an embankment and stopped on some boulders. Thankfully, there were no injuries. We thought that State Farm would repair the vehicle, as the damage involved only the grill and equipment on the bottom of the vehicle. But even using non-Toyota parts (!!!) their estimate was over $10,000 and State Farm declared it totaled.

We have been loyal with State Farm for 30 years. We have never filed a claim and all they do is raise our rates yearly. We are rebuilding for hurricanes, fire damage, replacement of cars but we have never ever been thanked. They don't give your money back and there are no rewards. They just continue to take more and more money.

They always help quickly, my agent is very personable too. Once hail damaged roof, another time I was hit by someone and vice versa. I would recommend State Farm Auto Insurance.

We have our cars and home through State Farm. Also my car note. Everything that we have done with them is easy with no hassles. And my local agent is very thorough and really on top of things. I called him, he filed the claim and my car was fixed. Also, my husband's fender bender was taken care of promptly.

My friend was almost 70 when she was involved in 3 separate accidents. State Farm covered them all, did not drop her, or raise the rate. I switched to State Farm because of that. Filing a claim was simple and the insurance agent took care of everything as promised. They are always helpful, answer all questions and respond quickly.

Totally excellent experience with State Farm. Staff acting professional, organizing repairs and loaner car in a timely matter. Diagnostics were done fast. We were kept well informed about state of repairs and good follow-up after work is done. Everything was done properly. State Farm does business very efficient.

While State Farm is not the lowest price but much better service than others. They always provided excellent customer service. Local rep was A-1. Fast response, car repaired quickly. All is well.

Terrible customer service. Constant rate increases. But two weeks ago it was in the announced on the news media there was a 2.8% decrease in the rate. What a joke for some people because when I got my statement it show the increase in my car insurance. Where is the decrease? There’s a bunch of liars. Every time I question a rate increase always bogus answers. Basically lies. I wouldn’t recommend State Farm to anybody. But I found another company and I’m happy now.

Auto rate always increases for no reason around the same time every year, and I’m told that it has nothing to do with me, it has to do with Louisiana’s new rating changes. Funny how it goes up by $80-$100 at the same time each year, which is when my birthday comes around, turning a year older would make my rate would go down $50. For example it was time to renew my policy on April 29, 2018 for my 2015 Camaro, I was paying $453/month including $25 life insurance, at renewal my rate was changed to $530/ month, including life insurance. My birthday is June 1, and I was told that once my birthday came around I would only be paying around $466 for auto and life... which was more than what I was paying prior to my renewal despite no accidents, claims, or violations.

We had a contractor come out to repair some other things and he noticed our roof looked damaged. When told that a handful of our neighbors had their roofs repaired recently, he checked it out and said there was hail damage and we should file a claim. The first time the insurance adjuster came out, they told us they didn't have the proper equipment to get on our roof and they would have to reschedule. The second time they came out, they didn't bring a tall enough ladder, even though they have previously been to our house. They told us they were going to close our claim and in order to move forward we needed to pay a roofer to come take pictures of our roof and send it to them.

My car was broken into and I was attempting to get window fixed. Called State Farm and they said my policy number was not pulling up my acct. After about a hour finally got someone to access acct. Found out acct was canceled Jan 15th for nonpayment. Said bank refused payment request according to the agent's notes on my acct. Now my payment comes out acct every month and I just received new cards in January.

Customer service is horrible. Was involved in an auto accident, the other party had State Farm. Their customer service called me to schedule my rental pick up, the person on the line wanted to argue and go back and forth when I asked him to schedule the rental that was miles from the body shop. He literally called me and wanted me to do his job and tell him which rental, so I told him, "You called me and are clearly looking at the rentals so pick one." While I was talking he started over talking me saying I don’t know the area after giving me 3 rental places and I already picked one. Anyway he hung up on me when I asked for a supervisor since he wanted to argue about the place I picked.

Their insured slammed into my right front wheel and they fixed the damage without replacing the wheel bearing, including replacing the smashed up fender and hubcap. When I got the car back it made a clicking noise that quickly turned into a failed right front wheel bearing. They refuse to fix the wheel bearing, saying "those can go out at any time". The manager on duty told me, "Take it in, pay for a rental for 5-6 days while you wait for us to inspect and deny your new claim, then go ahead and sue us or just pay for it yourself and wait for them to do the work." He wins, I can't afford to take the time off work to take him to court, my lost wages will cost as much as the repair. I will never buy State Farm Insurance.

I pay a premium insurance rate for full coverage, but when it comes time for State Farm to live up to its obligation they refused to fix my because the parts broken may have had wear and tear from driving the car. Absolute **, stay away from State Farm.

We are not State Farm Insurance carriers. However, a women insured by State Farm drove into the back of our RV on October 16, 2017. We decided to go through her insurance. Everything started out smooth, then the problems started. State Farm paid the repair garage in full for repairs, and then never communicated with us that repairs are not going to be completed as the garage had not even received parts until we ask for a rental, which is $1500/week. That is when State Farm decided it was important to put pressure on the repair garage, as the RV was promised to be completed on March 1, 2018. I start tracking progress of the garage to see why things are not be completed. I call every two days, because State Farm is not communicating with us on progress. We notify State Farm that starting April 1, we will be renting an RV until ours is repaired at $1500/week.

Absolutely horrible experience with State Farm Auto and Renter's Insurance after hitting an animal causing a flat tire… While I was waiting for a tow overnight, the car was vandalized and contents taken from the inside. It was bad enough the tow took several hours to arrive even after going home and coming back… I was forced to have it towed to an unfamiliar collision shop where it has taken four days to even get someone to let me know when they will take a look at the damage.

As of today, I have been without my vehicle for 1 month. Using my roadside assistance, the tow truck that State Farm dispatched to assist me bent my tire rod on my Mercedes, damaged all 4 of my tires, and has left me with a repair bill of $1995. It took me 3 times to get them to agree to cover the damages. Now they will only pay $192.71 towards the damages. I am furious! I also filed a claim with the Bureau of Insurance. They want you to pay your premium but will not cover damages that they are liable for.

While sleeping, my neighbors' car was hit and slammed into mine. State Farm has been my carrier for 18 years. I have never had to file a claim, unfortunately that meant I didn't know the shoddy coverage they were charging me top dollar for. I had to pay my deductible (which had been switched from 250.00. I originally started with to $500) (again, shame on me). Then they want to put aftermarket, like, kind and quality parts on my car. OEM refurbished. When I disputed that, they said my car was not new since I drove it off the lot and I needed to take it to one of their service centers. I refused. Took it to a reputable body shop and paid 1732.00 to get my car fixed properly. They were paying .30 cents on the dollar for my parts. I paid the difference to get my car fixed. They were supposed to collect my deductible for the claim.

The driver of a vehicle insured by State Farm ran a red light and totaled my car. The company has the police report and the statements of three witnesses, all confirming the other vehicle ran the light. The driver was also cited for failing to stop. State Farm, however, remains unwilling to accept liability because they "have been unable to speak to the driver of the other car" to get her statement. That was 9 days ago. State Farm told me they have up to 30 days to make contact. Their "suggestion" is that I file a claim with my insurance company, and that company will have to try and recover their costs from State Farm. This is a typical tactic that allows State Farm to avoid having to do any of the work associated with the claim. It also means that I have to pay the deductibles, which I don't know if I'll ever recover. "Like a good neighbor, State Farm is there" is joke! A "good neighbor" extends himself to help and accepts responsibility, rather than stonewalling.

After being a loyal customer for 20 years insuring my car and home, I was informed I would no longer be insurable because my grown child who is 28 years old has a bad driving record. My child has not lived with me for 10 years. I never had a claim on my car and only one minor one on my house about 10 years ago. Do not recommend this company.

My vehicle was involved in an accident. We were not at fault. The at fault party had a State Farm policy. State Farm declared my vehicle a total loss. They arranged to pick up the vehicle and I signed over the title. I was then informed the payment would be sent with my name AND the name of their insured on the check. Their insured refused to assist with me cashing the check so I do not have payment for the vehicle I signed over to them and they refuse to issue the payment in my name only. The accident was in February and they cleave my car and I do not have payment.

I was hit by one of their clients 3 weeks ago, although some of this is the client's fault for not communicating with SF, they are doing nothing to get in contact with her. One person said they got my pictures of the accident, the other one said no. One said it would take up to 7-10 days to get the police report, as it does cost money ($7). Call back 7 days later, now I am informed that it would take 30-40 days to have the police report. I am told they will do nothing about this.

My wife had an accident a few months ago. She was in the middle lane of a 3 lane highway. State Farm deemed it a no fault so both parties pay their deductible. The driver of vehicle 1 normally at fault on a PD report is at fault. The officer in the report evidence support driver 1 moving into drivers 2 (my wife's lane). Facts my wife was getting off to the right in a mile. No reason to move into left lane. Driver 1 was the overtaking vehicle #2 and stated to the Insurance company she saw my wife moving left into her lane? For one my wife has a new VW. Has accident avoidance and lane awareness, makes it hard to switch lanes into someone and no reason for her to switch lanes.

I have been with State Farm for 25 years with a perfect driving record and only a couple of comprehensive claims. My rates are always increasing with no explanation. My wife hit a deer a couple of weeks ago in our 2013 VW Golf, owned since new, causing about $1800 damage. The deer ruined a fender and smashed one of the headlight assemblies. The body shop pointed out that a new headlight assembly would not match the other one, so they would try to find a used one. I had no problem with this.

I went to go get something out of my mom's car. While the door was open and my leg was out of State Farm driver hit the driver's door and dented in the door bending the hinges. The so smart agent at State Farm told my mother to download an app and upload pictures when in fact you cannot upload any pictures or videos. You have to actually take it live but her car was already in the shop. Now they're giving me a whole bunch of problems with making the claim. If we have already paid for the damage why is it a problem for us to get reimbursed? Why does no agent that works at State Farm know what is going on? Everyone tells you something different!! PS stay away from State Farm and the drivers they cover.

State Farm of Orchard Park - On April 4 I received a letter from the DMV informing me that my 3 auto insurance policies had been canceled. I immediately phoned the office only to have an abrupt conversation with an agent named Maria informing me that we were canceled due to claims review. I asked her why I had not received any phone calls and she replied, “We called your husband twice”. I said well this is a emergent situation, why would she not then also attempt to call me, as I am also listed on the policy? She replied... "Mam... I called Chris twice, it’s not my responsibility and I didn’t have your phone number “. Which is untrue as the company has called my individual cell multiple times to Solicit my business for other potential policies with them.

State Farm raises my rates on a monthly basis practically... I started paying 100 a month and somehow with no accidents on record I end up paying 165.00 for my tiny car... They are a major ripoff... I don't see any benefit with using State Farm and I have the simplest plan!!! Ripoff!!!

I am writing this review on a claim adjuster by the name of Brenda **. This adjuster is not a customer service type person. Place to claim on March 12th with her. Issues with the claim to get ahold of her to find out what the status of the claim. I don't lie and everything. Made 9 phone calls to her. Two different claim adjusters that left message for her to call. Never heard from her again since March 12th when I first talked to her. Had to finally get a gentleman by the name of Ian to come all the way from Yuma to do the claim and got it done in one day.

The reason for sharing this review is to let consumers be warned that State Farm Auto Ins. is not the good neighbor they advertise to be. After being with State Farm Auto Ins. for 54 years and now had a claim, I advise you to pick another Ins. Company before you have to go through what I did. To start off with you cannot count on your agent to give you the support you will need to battle the rude claims people.

Jenn ** and Emily are very unprofessional. I called to get a break down of my auto insurance because I wanted to know why it was canceled so early and why was my monthly payment up to $336 to reinstate my policy. I became a customer on January 29th of 2018 and I put a down payment of $126 down for 2000 Honda Accord that mean my payment wasn’t due again until February 29th. I added my 2005 Ford focus on in February 25th of 2018 and paid my $84 upfront. I transferred my 2000 Honda accord to my 2004 Chevy Cavalier on March 5th. Now they are saying I’m 30 days past due and didn’t prorate the amount and cancelled my policy.

State Farm has always been easy to work with. I have used them for 25 years now and have never had a problem or a concern. I have always appreciated the customer service. Don't know if the value is awesome but the experience has always been so good I have never felt the urge to shop other companies. Went to the shop of my choice. All payments were handled between insurance and the shop.

I was extremely disappointed in the entire claim process and I switched insurance carriers afterwards. The commercials do not truly represent how long the process takes. The claim process is slow and cumbersome. Moreover, the final outcome was less than expected.

You don't deal with your agent, who can get to know you, you deal with an automated system and then whoever you get, you get. You never talk to the same person and are not always told the same thing. Better customer service and better use of agents is needed. Having all staff on the same page is good -- we were told 3 completely different things regarding our claim.

My vehicle was struck while parked by a driver with State Farm insurance. It was a brand new Audi (3 weeks old). State Farm would only pay for recycled parts for a BRAND NEW vehicle. According to a supervisor, it is their policy that if they can find a used part that's all they will pay for. This is completely unacceptable to replace used parts on a new vehicle. Another friend of mine cancelled her policy with State Farm after they did the same thing to her on a new Mercedes. Avoid this company!

I have been with State Farm for 40 years for both home and auto. The ease of claim process and policy changes is remarkable. I just phoned the 1-800 number, received a claim number and a list of authorized auto body shop that is on the preferred list. No estimates were needed. My agent is always friendly and readily available. If I use the after hours claims service, my agent will call me the next business day to see if he can assist.

My all around experience sucked. Each time I called in to customer service I was given different info about my account and payment dates... I had reps and supervisors look at my 02/13/2018 and then later 03/21/2018 and none of my info was the same. All of my payment history was erased. They claim that the phone calls may be recorded but they are not because I asked them and that is done cover up their mistakes. I will not do business with them again and don't ever sign up for auto bill pay with State Farm... I cant explain how many different stories I got from the State Farm agents... NEVER GET MY BUSINESS AGAIN!!!!

We have been with State Farm Auto Insurance for a long time and the carrier has responded quickly to our most recent claim and personally when we have had questions. Claims process worked efficiently but it took a long time to get our check.

They have high premium but low coverage. Full coverage did not meet other companies that offer more for less out of pocket expense. Also they totaled out my son's car when it was just a little fender bender.

I loved State Farm, for past 23 years, till this accident claim that was not my fault. They took wonderful care of my home when wind storm took 1/3 my roof off and 2 months later a torrential rain storm knocked out power and flooded my finished basement in 2009. (Those are only claims I have ever had on 24 years of home owners policy. Both unavoidable.) But this fall, the service with my auto accident where I was hit and run by some dummy in the most ridiculous and nonsensical manner, made me realize how bad customer service has become. The cops got her and she admitted what she did, but my insurance has to still pay my medical bills.

I have been with State Farm insurance since I started driving in 1982 and have not had a ticket in 25 years. My dissatisfaction started several years ago when I received a notice that State Farm is no longer offering homeowner insurance in Florida. I, of course, had to find another company to insure my home. A few months after obtaining new insurance I was informed that State Farm changed their mind and is continuing to offer homeowners insurance in Florida. When I tried to re-obtain homeowners insurance with them, they told me they were not taking new customers. In 2016 I backed out of my garage and into a guests car that I forgot was there and in 2017 my wife bumped the car in front of her at a stop light when it turned green, not even hard enough to scratch her white bumper. Now State Farm is canceling us under their Mutual company but they graciously offered to insure us for the low price of $5200 per year, three times our previous rate.

I've been a customer of State Farm for over 7 years now. I got into a accident where I was crossing a intersection. This lady turns right from the crossing street and turns into my lane. I jump the median concrete to keep from hitting her and she swipes my rear passenger side quarter panel. We both ended up being State Farm customers. Called and put in an accident claim. They investigate and find us both at fault. So now my insurance is up first time 30 bucks but now they raise it every 6 months.

As stated by most I was with State Farm for many years, 0 Points on my driver records (as this today). I left State Farm then came back. Was quoted a reasonable rate. 6 months later my rates, go up. They claim the cause of the accident, yet before I left 1 year ago they knew it because I was on State Farm when it happened 3 years ago and it since fallen off. So they raise my rate about 120 dollars a month. In August I had a tire blow so now they sent me a renewal for 2200 for 6 months. I speak to the agent Derrick ** in Gwinnett County with his emotional behind was the rudest person I ever talk to. So if an accident has fallen off and my rate was this 1360 then my rate should go down right. No. He tells me it's because of a tire blow out which only cause damage to my car and was way less than what you'll pay for that.

After forty + years of having auto insurance with State Farm & during that time I (never filed a claim) with & or against this company, when I reached 65 they canceled my "guaranteed no cancellation ever policy"!!! All insurance companies are despicable.

1. We can't be bothered to have someone investigate such a small claim. 2. If you don't like it, don't get into any accidents.

A plan was made and agreed upon between State Farm and I. The plan was executed and I'm satisfied. I literally took less than 30 minutes to file the claim, within 24hrs. I was given options on whom I wanted to do the repairs. Then I was escorted to the rental agency and my out of pocket expenses were minimal. My vehicle was repaired within the time frame given. Although I had a minor problem with the rental agency all went according to plan.

Had the worse experience with your company. This is the worse customer service I have ever had. My vehicle broke down and I contacted roadside. The representative set it up with a tow company for a set rate that was within my limits on my policy. I got a confirmation call and text confirming the ETA. One hour later I receive a call saying they are cancelling the service unless I paid an additional $15 (even though the tow driver stated he would be doing it for my flat coverage fee). At this point I had already been stranded for about 2 hours. I decided to proceed with the process. The State Farm rep processed my payment and informed me it would take a additional 30 to 40 minutes before someone would be there to tow my vehicle. Horrible service. I will be making sure every one of my friends and family and blogs will know exactly what kind of service State Farm is offering their customers that have been with them for 23 plus years.

State Farm is a well established, reliable company, with competitive rates and good claim service. Add to that the outstanding, caring service of my agent, Joy, and they can't be beat! Joy and her staff are always available to answer questions and help solve problems. They are so caring that I consider them friends, not just insurance agents. When I was looking for a job, my agent and several members of her staff went out of their way to help me. When I was looking for a Medicare supplement plan, Bobbytook time to help me to understand the system, even though I didn't end up buying the plan from him.

Garbage ** company. My car fell victim to a hit and run incident not too long ago by a drunk driver. I got his plates before he sped off like everyone says to do. For what? The police couldn't find the guy apparently and the State Farm has yet to do anything remotely useful. I pay full coverage on my car for what exactly? I have 0 accidents, tickets, etc. So they send some ** down from Fresno to give me a supposed estimate, and he says my car is deemed a total loss. It still runs, wheels turn, and only real damage is the front bumper, hood, fender and door. Cheap **.

I have had yet the worst experience with this auto insurance company. The representatives I have worked with failed to display any good professional skills. The company struck me with lots of hidden charges. They miscalculated my payments due to their mistake, and did not even apologize. If you have any other option, DO NOT CHOOSE State Farm Insurance.

I was involved in an accident in 2017 and called my insurance, Mutual of Enumclaw, to notify them. Agent told me I was the one who had to contact State Farm Insurance myself and put claim in after I had already given all my information to Mutual of Enumclaw. State Farm claimed they were at fault. Unanticipated extended time in the body shop meant need for extended rental car use and now I am out $400 of my own money paying for additional time for a rental car as State Farm refuses to pay any more than what they reimbursed Mutual of Enumclaw. Mutual of Enumclaw gets paid over $4500 a year from us for insurance. Accident was not my fault and I am out $400. Not too happy with Mutual of Enumclaw nor State Farm either since they claimed responsibility for the accident.

I am extremely dissatisfied with this company. I have been with them, on my own policy and not my parents, for a long time. Every time I needed to change something, I would try but then they would end up not getting a hold of me because they never changed it. So they reached out to my parents for my information, even though I gave it to them. I have not been under my parents insurance for five six years. I had not had to change any information until a few months back. I had a couple things happen to me, and State Farm kicked me off. They did not call or notify me in any way.

To date I have been quoted 3 different percentages used to calculate if my vehicle is a total loss. We started at 80%, then it was 75%, yesterday it is 70% - 75%. I have used State Farm for insurance for over 22 years, I had no issues, until I filed a claim! They are happy to take your money, but will make your life a nightmare if you file a claim.

I've had my home, life, and car insurance through State Farm for over 20 years. My driving record has been clean, and I do not have any tickets or violations. This past year, I had 2 accidents, one of which ended up totaling my car, and the other a minor fender bender, but I did not receive a ticket for either incident. This past February, I purchased a 2018 Ford truck and initially State Farm insured it. Well, after a month, the underwriters suddenly decided that they were not going to insure the truck as well as discontinuing coverage for another vehicle with little warning.

We live in Oregon with a Revocable Living Trust in each of our names. We have State Farm Insurance (for over 50 years) and have had the trusts since 2002. State Farm now is saying that everything we own in the trusts must be listed as the “owner” on our insurance policies. So now we will lose the multi-car and drive safe discounts not only on the vehicles but also on the homeowners policies (per our agent). This will amount to $800 or more in discounts to us each year. On the homeowner insurance alone, it is going to be a $400 increase on the policy. We are unable to see the vehicles online and ability to pay online also due to the change to the revocable trusts.

I had State Farm since 2013 and only had two car accidents where they had to pay out money. Yet they sent me a letter saying they going to drop me as a policyholder. Want know why? Because I had a dead battery and a flat tire and I called them to fix it. They are using that against me and dropping me. On top of that when they need to pay out claims you need to dish money out of your own pocket because they don't give you enough. The agents that run the office are nasty and unfriendly. They crazy if they think I am keeping both my house policy with them once they drop my three car policies. Geico or Allstate are better. DO NOT GO WITH STATE FARM.

I had an accident on Feb 16 when I was in the middle of an intersection turning left and Ford Explorer at a high rate of speed went through the red light and slammed into me on the left front bumper and caused about $2000 worth of damage. Nobody was hurt. The driver of the other didn't speak English. The police came and completed the report, which clearly states that the Mr. ** was at fault and was given a citation. I thought that this would be an easy claim to resolve, but State Farm is throwing up all sorts of roadblocks and lying witnesses to deny me the repair to my vehicle. I am a Veteran and a senior citizen and will not take this crap. The claims agent who owns this number ** is not responding to my calls. Please connect me with someone who will take care of my claim.

They sent me a letter saying they will not renew my policy because I used the towing once; and made a claim on my pip (personal injury protection), I was pushing my car to safety when the compressor seized and I got injured, apparently that makes you extremely terrible person that deserves to be kicked out of your insurance policy. What a terrible company.

I would give zero stars if possible. I filed a claim with them because their insured hit me while I was at a full stop at a red light. I took my car to the State Farm approved shop and it ended up being totaled. Their insured called and did admit fault to the accident but because he has no damage on his car...State Farm is not going to pay for the damage because they are trying to say I could have had prior damage and there is no way to prove he did this amount of damage. I have never been in a car accident before and I even went to the doctor after the accident and have a cervical sprain. I don't understand how they are denying the claim. They are dishonest thieves that will not pay out their claims.

My son was driving home from work. Stopped at a light that was red. When the light turned green the car in front of him proceeded to go through the light. As he did a third vehicle cut off both drivers causing the driver in front of my son to hit the brakes and my son ran into the back of him. The police officer did not charge my son with an accident because someone else cause the accident. The driver that was hit from behind did not get charged with the accident. The car that was involved and left the scene was never charged but a cause the accident.

I purchased full coverage auto insurance on 12/28/18 from State Farm agent and was in an accident on 1/28/18 whereby my vehicle was totaled. State Farm informed me my property damage coverage was suspended on 1/12/18 because no Photo inspection of vehicle had been done. I informed them I was never at no time informed when I initially purchased my policy on 12/28/17 to conduct photo inspection, nor of its location on that date or thereafter; no reminder notifications by email or telephone ever took place since policy purchase.

Hello fellow dis-satisfied insured peoples. Like most of you, I've been with State Farm for many years (20 yrs to be exact). Had several policies totaling about $25,000 over that time. No accidents ever. No claims ever. A decade since my last traffic ticket. I drive a 22 year old truck. I've always paid my bill on time. What do I get in return? Illegitimate premium hikes every two months. Forcing me to yet again, call my agent to question these deceptive tactics only to be told it's raining as the ** trickles down my back!

This review is not about the State Farm local insurance agent offices, it's about the how the main office handles their roadside service. It is by far some of the worst service a person can encounter. I needed my disabled Jeep towed to my mechanic. As of this moment, I am on my 4th call to State Farm requesting a tow truck in three days. Day one, I requested a flatbed for the tow, and they show up in a regular tow truck. Day One, second request, State Farm apologized for the mistake and sends the flatbed out. I instructed State Farm to tow my vehicle to my mechanic which I provided the address. My mechanic calls me several hours later and tells me that the vehicle has not arrived. I called the tow truck driver and asked him where did he tow my vehicle, he asked if he could call me right back. Ten minutes later, no call. In fact I called him back at least ten times and texted him to tell me where the vehicle was.

My daughter and granddaughter were sitting at light when a drunk hit her from behind. My daughter contacted State Farm from the scene of the accident. The agent asked if she wanted to file with her insurance or the other drivers. As the other driver was arrested she said her insurance. The agent did not explain that in choosing this it would show up, as an accident that was her fault. It took State Farm almost 3 months to decide to total the vehicle. In all of this, I called Progressive and State Farm and was told it was not her fault but if you look up our driving records they filed the accident under My Name and we were canceled!!

I had a basic claim where I hit some curbing in a parking lot due to insufficient/no signage. This happened on Dec. 24, 2017 and I still don't have my car back, and won't for another two weeks. I have a fairly unique car - an Audi S3 - which required some specific OEM parts to rebuild the front suspension. State Farm insisted on salvage parts but the Audi mechanics did not want to use them because of the sport suspension. A3 salvage parts would not work. I assumed S.F. would be reasonable and be able to understand my situation but they kept saying their contract only allows for salvage parts.

When I called 877 everything was ok. Rep. set up towing. When so-called late claims, and gave representative named Brianna crash # from police report (police officer told me that other party got citation). Rep Briana kept asking questions, although I provided all info already... Then she stated that State Farm did not set up towing!!!! And advised to call police. I repeatedly explained her that actually State Farm set up towing. When I asked a supervisor, she did not transfer me to supervisor.

I was able to facilitate the repairs to the vehicle at little time lost or inconvenience. Claims went out of their way and processed immediately without any unnecessary delays or excuses. Service was expedient and courteous, and extremely efficient. They kept in touch regularly, and minimized any inconvenience or problems.

My comment as a "9th" year Policy Holder. Varied price quotes over the same input information among State Farm agents who run their offices within 15 miles radius. One month before policy expiration, the amount of previous premium was suddenly raised and informed me by mail when it was already paid off 6 months ago (The state farm policy period is 6 month only). Constant small amount of premium hikes even though I have "never" made any claim of any kind.