State Farm Car Insurance Reviews

I was in a car accident on thanksgiving night when I was hit. She ran a red light. When the police got there they said that it was her fault. When State Farm got the police report they said to take my van to the body shop but two weeks later they said that they were not going to pay because she said she had the green arrow. There was no green arrow. The light was green. That was two days before Christmas. They put me in a bid.

I have been with State Farm for over 20 years and my parents have been with them twice as long. 2 years ago I was involved in an accident where the other driver was found at fault as he backed out of his driveway onto the road in front of me. Then he filed a lawsuit against me in which he made up a part of the accident that didn't happen, and claimed he was injured in it. After the accident he was posting pictures on Facebook of himself lifting weights and vacationing when he was supposed to be injured. Instead of State Farm doing the right thing and fighting it they are trying to settle with him. I am leaving State Farm as soon as I can get new insurance, and I am asking those who want to stand up to insurance fraud to do the same. This is why people continue to milk the system, because insurance companies keep letting it happen instead of trying to shut these people down.

I have had State Farm Auto Insurance for over 30 years. I have had few if any, issues concerning their dealings with me. I had a minor accident that was my fault. No one was hurt. State Farm took care of the person whose car I hit with no issues as well as fixing my car immediately. They took care of contacting the auto body shop for me who then called me with an appointment. My car was repaired in a little over a week. It was smooth sailing with State Farm when it came to the accident described. I will continue with them for the immediate future.

I switched over to State Farm because I was told they would give me a great rate by an agent that was advertising. I have one of the safest cars on the market. I take very good care of it maintenance wise because it is expensive. My pride and joy. I had hit a semi truck whole tire in the middle of a 2 lane high way going 55 miles per hr at night on an unlit highway on my way to work at 945 pm. I filed a police report, had my car towed to a clinic of theirs because I had fluids leaking the next morning. Had front damage, damage underneath my car and who knows what else. They only paid for the cosmetic portion.

Filing a claim used to be excellent when direct contact with agent who filed for you. Now you have to file online with no personal conversation. Still good service but lack of comfort hearing a live voice of assurance. We have an agent office turnover every two years.

State Farm was more concerned with themselves than my welfare. In general their customer service has been terrible. I ended up getting business and renter's insurance elsewhere. The only time an agent had time to speak with me was after the accident and when I proved someone involved was filing a false claim and saved them thousands. The only response I got was for them to raise my rates. Every time in the past 7 years I asked for an agent, specifically the agent that was assigned to me, he was always too busy. They raised my rates every year even though I had a perfect driving record.

Filing claims is fast, easy and dependable. We have been with them for over 30 years and have always had great service, great rates and always there when you need them. We have everything we own covered under State Farm. Our rates are a lot better than any other company, I know this because I have called just to see what they would quote me. Our agent is the best - never put on hold, always returns calls within the hour and is very helpful.

I have been with State Farm since 2014 when I got my new car. I am on a policy with my boyfriend. I bought a house in 2016 and used State Farm to cover our homeowners policy. Unfortunately in April 3, 2015 I was hit by a drunk driver while I was stopped at a light heading home from work. March 2, 2016 I was rear-ended while I was stopped at a light headed to work. And a deer jumped out in front of me in October 2015 on my way home from running an errand. There was very little damage and if I didn't get rear-ended in March, I wouldn't have fixed it at all. BUT because of the frequency of the accidents in a 3 year time span, State Farm underwriting will no longer cover me. 2 accidents were not my fault and I was stopped.

I was in an accident in which a commercial vehicle ran a red light and hit my car. Since I live in Michigan it is a no fault state and I was told that I could file a mini tort claim against the other ins company. So I proceeded to do a mini tort to get my deductible paid. I gave State Farm all the info they needed police reports witness info other ins. State Farm assured me that they would help me get my deductible back and they would forward any and all info to the other ins company. After almost 2 months later they informed said they couldn't forward the info and that I had to do everything myself. With so much time been passed the other ins company couldn't contact the witness. The other ins company denied my claim cause it was lack of info. State Farm did not assist me with the right info in a timely manner. I have been with State Farm for 20 years and I have never been treated like that before. I will be leaving.

I call to tell them I had an accident and they walked me through the process. It was easy and took less than 5 min, the claim was paid promptly to the other person involved and my rate did not change the next month and I wasn't dropped. Best rate, fast and efficient with road side Service and customer care (note at least with my agent Dominic out of Milwaukee, Oregon). He has insured me with great service. I did have to deal with corporate one time with roadside assistance and had issues so I called my agent. He fixed everything and gave me a Card for local businesses they contract with and never had any other issues. The best Insurance company I have had in 40 YEARS of driving.

I have been with State Farm for close to fifty years and before, I could call my Agent and he would take care of everything for me. But in my latest claim, I could not go through him, I had to call the claims division. The claim was for a rear bumper that was hit in a grocery store parking lot. It was considered a hit and run. I spoke to four different claims agents and all four gave me a totally different explanation of what would be covered and what would not. Two of those agents when I questioned them were the rudest people I had ever talked to. I finally called my agent and he called the claims division for me and we finally got the correct information. If it were not for my agent, I would have cancelled my insurance. Based on my experience with the claims division, I am very disappointed with State Farm. But I love the relationship I have with my Agent which is the only reason that I'm staying with State Farm.

After 20+ years of insuring my homes, cars, boats, and more. Multiple umbrella policies. With absolutely no claims!!! I was rear ended by an uninsured driver. State Farm treated and is still treating me like I am the uninsured. Very poor, slow, and only a partial repair on my vehicle. Never once did I even get to see or speak with an Adjuster. They turned my own words around to use them against me. I am still being treated for my injuries. Now 5 months later they are trying to abuse me again over the medical. All this after they called me months prior and said for having such a good record. I would have a free accident without any penalties to me. Very disappointing. I thought paying high dollar for quality insurance is what I signed up for. Obviously NOT!!!

Filing a claim was relatively easy but rather tedious. We had to wait too long for our settlement check but once claim was approved, we were able to buy back our totaled 2005 PT Cruiser convertible quickly and easily.

State Farm did help me out with my claim. They answered my questions, and then process the claim. It wasn't difficult for me to do. However, I have been with this company for over 20 years and I spend way too much for my insurance. I need to get other quotes from other insurance companies. I'm struggling right now and having problems meeting my debts.

When my Hartford Auto Insurance premiums went through the roof several years ago I went insurance shopping & was surprised how much State Farm saved me compared to others. Also like that they have an office only 20 miles from where I live so when I needed to change my home address they took care of it quickly. Also they had a great deal on renter's insurance.

They have fast, friendly and courteous agents. Many offices locally and friendly informative agents at all offices. Courteous enough have called and given birthday and holiday wishes. Also, lowest premium we could find and multiple discounts available.

Filing a claim was easy and quick. However, they dropped me after 2 accidents in one year and the thing is I had been with them 7 years without a claim. They are a great company as long as you don't have claims.

State Farm has mastered the run-around phone call messaging service. And, they have relationships with car repair businesses that can be found next door to the insurance office... how convenient. You are out-foxed before you have a chance. When we had trouble getting help with our claim, we called the State Farm agent that sold us the policy. He said that over the past few years things had changed for the worse with customer service and that he could not get through to anyone who could help customers with policies either. I finally called the main home office at State Farm. I faked being someone who knew the CEO and managed to get to the assistant to the CEO. I was listened to and some action was taken from the very top. Ha. Even so, my car salesman rescued me with little help from State Farm.

My car was hit by their insured driver in the parking lot. My kids were there still while the other car parking and hit us. Had all the police report and everything but they denied the claim and doesn't want to take the responsibility because they said the damage of my vehicle (left) doesn't correspond to the damage of the other vehicle (right) that hit us. My insurance couldn't do anything because it's below my deductible. State Farm, KARMA will bring you down! I am sure of that. Very bad insurance. STAY AWAY FROM STATE FARM!

My 81 year old mother has been a customer of State Farm for several years with no issues. Just recently she had a car rental because of an accident and her car was being repaired. My mother took the car home, parked it and only used it again to return it. About a week after, she was informed by State Farm that she was being dropped because of two accidents. One of them was supposedly damage to the rental car. My mother insisted she did not damage the car.

My agent is a passive part of a business with a nonexistent culture of customer service. Recently my monthly auto-payment did not go through. I didn't notice, but State Farm immediately canceled my car insurance and reported it to the DMV. Result: I had to pay almost $700 dollars fine to the DMV, and almost a civil suspension of my driver's license, plus - at this moment - two years of probation. This for not to mention the most dangerous thing: for over one month I was driving in my car, with my children and family, without insurance, and I did not even know about. Got a miserable email from State Farm to alert me about that, not a text message to let me know, not even a phone call. State Farm is the riskiest insurance company I have ever had.

Filing a claim was efficient and expedient. We have been with State Farm for many years and have never been disappointed. They have never let us down so far. State Farm Ins. Co. has always been a stellar company. They have always been there to help and serve us whenever we have needed them.

State Farm had covered us for 30 years. But when it come to claims, they don't pay enough. They don't care about their clients. Claims just take forever. It is out proportion and cost on homeowners and cars. My wife was serious accident they just gave us money to cover everything. It was enough. My wife for the rest of her life limping and using a cane. She also has back problems. They had to rebuild her ankle. The screws stick out and get very sore in cold weather.

I have been with State Farm thru their Murfreesboro office with Celeste **. They have been there with me thru many changes in my life including the death of my husband. Celeste was even on vacation in Florida when she found out about my husband and sent me a card apologizing for not making his funeral. Due to some hardships I have had over the years they have worked with me on making my payments. Worked with me thru a couple of car wrecks. They even worked on a personal matter involving another insurance company for me. They go 100% above and beyond for their customers. I would HIGHLY recommend this office if you are looking for a Insurance company that truly cares about you.

I purchased automobile insurance for my family in 2014 and have been with them until now. Ever since I bought this insurance it has been one thing after another. I got involved in an automobile accident in early 2016 and after much investigation and looking into the case I was determined not at fault by the State Farm. After waiting patiently for an entire year State Farm decides it is in their best interest to drop my policy!!! Give me a break State Farm!!! Instead of helping my situation, they punish me for it even though I'm not at fault!! I will be suing State Farm for breach of contract and taking them to court. I could have been killed in this automobile accident and instead they choose to drop my policy hurting my driving record even more, even I was not at fault! Do yourself a favor, if you're trying to buy automobile insurance, STAY CLEAR of State Farm. They are clearly all about how much money they can make off of someone like the parasites they are.

A few months ago, I moved from Indiana to Ohio and switched insurances from one State Farm agent to another. I really believed the person who did my insurance in Ohio was very knowledgeable and tried to make the most with my money, but I was wrong! The agent quoted a price which later I found out I had to pay more. The agent told me an amount prior to signing up and was charged a different amount after committed with their office. I was told a certain due date over the phone and found out the payment was taken out of my checking 5 days earlier. The person on the phone imputed the wrong expiration date which denied payment and resulted in cancelling my policy. It took more than 2 months to change my address and was told they have to cancel the policy to do so.

Changed over from Allstate, big mistake. Told the agent about my daughter's speeding ticket and accident back in 2015. The agent told me no problem, paid in full for 6 months. Just received a letter stating that my insurance will be canceled in 2 weeks due to my daughter's accident and speeding ticket. Why couldn't the agent tell me right there and then that they couldn't insure me? Allstate is working to reinsure me but not sure I will get the same rate. This is dirty business by their agents and is not fair, and I have not received my refund yet and I hope they refund the whole amount.

I was contacted by a claims adjuster who was very pleasant, asked appropriate questions in a very non-confrontational and pleasant manner. They are always friendly and supportive as if their clients mattered.

I had put in claim to have a repair done. They were very helpful. Anytime you call they are right there to help you. I have been with State Farm since 1988. They take care of claims immediately and follow up to see if I'm satisfied. Premium are reasonable.

They treated me like the criminal. I was recorded giving them my side of the story and I had to do it twice. They hiked my rates of course. When I made another claim a few years later they sent me a letter telling me they were going to cancel me. They want my money but do not want to pay out on claims.

Good insurance but sometimes hard to get answers. We were disappointed after last vehicle wreck that insurance co took other person's statement first and then believed her not us -the ones who have State Farm. Very curious. They're too expensive and act like they are a monopoly.

The other driver was driving with suspended license, drinking alcohol and taking narcotic pain medicine for advanced medical condition - was actively a hospice patient, no auto insurance. Police arrested him, our insurance paid but only after my husband fought with Allstate re where to get repairs and getting new parts instead of used, etc. Overall, Allstate is average.

Our daughter had an accident when she was a senior in high school. We filed a claim with State Farm and they took care of everything. We never had any problems when we dealt with them. We have been completely satisfied with our agent but don't know if that's true with all of the agents. Three generations of our family have their auto insurance with them.

My car got totalled by a hit and run. It took them one month to finally give me my check. Every time I called they said that my check was overnighted that day. Every time I talked to them they dropped the price that they were giving me. When I finally received the check it was lower than every estimate they gave, $900 less than the final amount we agreed on. They refused to pay for my rental car because they only pay for 7 days after they tow your car, which they did a week after the accident, but 2 weeks before I received my check. My representative was helpful, but I never once was able to reach my claim representative. I would not recommend State Farm to anyone. I was a customer with them for 6 years and am very disappointed by the way they handled this situation.

I've been with State Farm for almost 10 years. When trading in my car in October 2016 for a newer one I called State Farm to update my information. I received a quote for my new coverage which was a good price. The new payment was reflected for October and I finally decided to do the auto draft for the payment. Well little did I know until January that not only did they skip a payment for November but they increased my payment for December. I called once I discovered this as like most people we live off a budget.

I love the coverage I have with State Farm and they have reasonable rates. I had an experience with their Roadside Assistance where my car broke down on the highway and all I had to do was call. They had a tow truck out to my location to pick me up and tow my car home. It was nice not to have to worry and wonder what I'd do if I had car trouble. I finally have coverage that I'm able to feel comfortable with if I'm ever in an accident.

I've had State Farm for 20 plus years. It seems to me that as the years go by the service goes down. Recently my agency was bought out by a new agent. I'm not very happy at this point. I don't feel that large companies have any loyalty to long term customers. State Farm unfortunately is a perfect example of this. They have my driver's rating at a different level than it should be. I've been in one accident a small fender bender in 10/2012 yet they are charging me an extra amount for this. When I asked about it I was just given stock answers. In the past also the process has been very slow. I filed the claim recently. I haven't heard back from them at all. Slow response time. I think that in these times loyalty to businesses would be more important. Since you have so many choices.

Our home was broke into Oct '15. We went to State Farm the next day. They would not help us file a claim. They convinced my husband it was best not to file and that if we did that they most likely be under review by the insurance board for the State of MO. They would more than likely cancel us out and make it very difficult for us to get any other kind of insurance. My husband's wedding band was stolen!! It was under a special articles policy!! State Farm has paid out on 2 accidents in the last 10 yrs that I had due to medical issues. But when we went to them with the issues that our home was broke into I was feeling really violated by these perps. But to go to the one company I thought would be there for us and help us thru this time was State Farm. They shot us down and we left the agent's office feeling like we had just been violated again. We have considered changing companies and that day still may come.

It was simple to file all 3 claims, and it was pretty good and fast. I was able to get a response and someone to my house fairly quickly and they did not give us any issues with payments. But some of the customer service personnel are not that nice or knowledgeable. Overall I have been happy with my insurance company. What I was not expecting was for my rates to increase because of these claims. In over 20 years no claims however due to bad weather I have to pay higher premiums.

Be careful when claiming a minor damage to your automobile due to a "hit and run". They will not have you claim it under uninsured/underinsured motorists. Deductible is now $250.00 and yes it used to be $100.00, but they will put it under collision which will show up on national record as a at fault accident. No you do not benefit when they put it under collision. Their pot of profits from the uninsured/underinsured will now rapidly. Now you will also pay higher rates.

Two separate policies in our house. My wife and her son, which she pays for. My policy, myself and my daughter which I pay for. State Farm cancels my policy because of my wife's son's accidents. Been with them for 30 years only had one accident and they cancel me?? I would stay clear from State Farm!

I applied for auto insurance for my very first time and it took over 3 weeks for them to get it done, when I was told it would only take a maximum of 7 days. During this time I had to call to find out that the agent I thought I was working with quit. Then when they told me what paperwork I needed to give them, they forgot about 2-3 different papers they needed for it to go through, causing it to take even longer. This also caused me a late fee since you only have 15 days to register your car before a late fee is applied. I asked if they would pay it, since it was only because of them I had a late fee. They said no. I called for insurance two days after obtaining the car, figuring it would leave me with plenty of time. I will never trust State Farm and am extremely disappointed in the frustration they caused me, and their poor efficiency. I called AAA and they had insurance in my hand in less than 24 hours, for less than State Farm.

I have had auto insurance with Allstate for 12 years. I had a couple of problems and decide to change it over to State Farm Insurance. I had the insurance for 3 months and last week I had two very unfortunate mishaps with my automobile on the 26th of December. I came out of the store to find that someone had done something to my car. It was scraped up. There's no question it looks like a shopping cart. However State Farm says that shopping cart is a collision and I will need to pay a $500 deductible. Unfortunately 3 days later I was rear-ended and the person who hit me drove off. I contacted State Farm and I was told that I will need to pay yet another $500 deductible to get my car fixed although I do have insurance for uninsured drivers.

I got a Auto quote from Brad ** State Farm Agent and indicated that I only have a foreign international driver's license and sent copies of my license. I accepted the quote which was $68.82 a month and couple of weeks later I have been told that my premium in now $97.00 because I have a foreign license. They give lower rate to have people get their insurance with them and then increase the premium. I had another option with another company which was $72.00 but I have chosen State Farm and now they are forcing me to pay $30 more each month. This is not called business, this is called bankruptcy!

It was done 6 years ago and the process required only a phone call and they set up the rental car (at no cost to us) and the dealership that repaired our make of car. That was all the effort it took on our part to get State Farm to recognize the claim and set things up for us. We picked up the rental car, delivered our car to the repair facility and when it was repaired we checked it out, picked it up and signed the papers. We paid the deductible to the repair facility and it was done. I like the company, I do not like Insurance Premiums from anyone, but these guys are reasonable, do excellent work and are in line with the premiums of their competitors. I know, I check it out every year before renewal.

I pay extra for State Farm's Roadside Assistance. I finally need it one day. They didn't come at all, even after I told them that my car was blocking traffic. The police finally had to move my car, at my expense.

I called and said someone had T-Boned me, they sent out an adjuster/inspector and sent me a check for the value of my car which was right on (amount). I've been with State Farm for 20 years accident-free except the one where someone hit (that price of ins is good) but no claims on my homeowners for 20 years and it just keeps going up, up, up. I stay because I get the multi-policy discount, I still get $100.00 Deductible on auto. There always willing to help you to try and lower your payment going over all options available to you. I've checked other insurance companies and they can't beat their price and stay in my deductible range.

Driving down I 71 and a big truck pulling a huge trailer came over into our lane. Had we not slammed on the brakes, it would have pushed us into the bridge guard rail. He clipped the front right side of our truck instead. We got all appropriate info and State Farm denied the claim from their insured saying there was no proof except our word that he hit us. WORST INSURANCE COMPANY EVER. Our insurance company wasn't surprised at all...said they do it all the time!

My State Farm agent is great, but having to deal with a recent accident, I realized how not "good neighbors" State Farm really is. Trying to file the claim was a circus. The first person actually yelled at me versus helping me which was ridiculous. No contact from them after 3 weeks and numerous phone calls. When I finally go a response, the offer was absurd. RUN to a different insurance provider. RUN NOW. So sorry I ever, ever insured with them. BIG BIG MISTAKE.

We like State Farm. Very helpful insurance company. Always happy to help answer questions. Looking out for our best interest. We had Allstate for years but had problems with them so we changed.

I've used this company off & on, just went back because of better rates. Since I've been able to compare State Farm with other companies, they have always beat them in every category. I've had the chance to try several in many different states & haven't been happy most of all customer service. The only thing is that my first experience with State Farm, it appears some aspects are not as outstanding as they used to be. The organization & customer service is just not as I remembered.

Called my agent, adjuster scheduled appointment to see car. Adjuster wrote up estimate, got car fixed. Adjuster missed a couple of minor things, so they sent me an additional check for the difference. No hassles, no delays, no problems what so ever. Been with them over 30 years and lord willing I'll be with them another 30 years. Can't beat the price either and I have done some checking around. They can't be beat!!!

I had a horrific freak accident in July and they took so long to pay it that they ruined my credit and now I have to hold off on buying a house. My claim is still open and no one will return my phone calls. It's been six months of nothing but giving me the runaround. I was told my claim contact did not take care of anything but the car and told me file the other part of my claim online. When I did I got a call while I was at work, on a Saturday afternoon at noon, telling me "Please call back Mon thru Fri 9-7". If I can only talk to you Monday thru Friday why are you calling me on Saturday? When I called them back I got the voicemail of the same contact who I was told doesn't deal with that part of my claim. I left three messages. Still no return call.

They insist on raising the rates often. I am currently looking at other insurance companies. When I started with State Farm it was great. However, in the 4 years I've been with them, it's ridiculous how often they have raised the rates and I have never filed a claim.

I work with a local office that I can call on the phone. If I need to change my coverage I can call someone local who I believe will have my back more than a national call center. The price I pay is about 50% of what I paid Progressive. I don't know if I have the absolute cheapest price but it's pretty low I feel. I've been a customer for about 6 years. I don't have plans to change my coverage.

My husband accidentally hit a car turning beside the vehicle he was driving. He filed a claim immediately, both vehicles was examined, processed and repaired. No hassle for us or the vehicle he hit. Work done and paid and everyone was completely satisfied. Claims filed and paid immediately. Customer service for St. Farm and our agent and his staff were more than helpful. We have no complaints with St. Farm or our agent.

Filed claim, they directed me to choices of body shops. I chose one, and they went from there. Had absolutely no difficulty with exception of a couple of duplicate calls wanting same info. Very pleased with State Farm.

On December 9 I was t-boned by a van as I entered the intersection of a four-way stop. The van came out of nowhere and skidded to a stop as it crashed into the right front door of my vehicle. I was exceptionally fortunate not to have been injured. This driver was also insured by State Farm. My husband came to the accident site and took pictures showing the skid marks as the other driver attempted to stop at the last moment and could not. I reported the accident and called the Highway Patrol, who declined to make a report. I immediately gave a report of what occurred to State Farm... Do NOT do that. When you are traumatized and upset by the accident; don't talk to State Farm. Consult an attorney and preferably hire an attorney. State Farm will take your words, twist them around and use them against you.

It was very easy with no hassle. The problem was quickly fixed. We have never had to hassle with about any claim. They just take over and make sure everything is done right. We have been with State Farm for 55 years. We have NEVER had a problem with them. We have had to contact about a rental car when we were out of town. They had the claim filed right then and gave us very clear direction as to what we needed to do. We had a fire and they took over getting everything done. Even getting us a place to live for three months. They checked with us weekly to see how we were doing. I would recommend them to anyone.

I have been a State Farm auto and homeowners insurance policy holder for over 10 years. Having never been in an accident or getting a speeding ticket once in 10 years, I would assume and expect that my loyalty and my being a low risk policy holder would get me the best rates possible. Boy was I wrong. So recently I had a 2004 and a 2005 car on my insurance policy. The total value of these cars were no more than $3000. Yet I was paying $180 per month for insurance. I always thought this was high, but my trust in State Farm made me expect that I was getting the best rates.

Well I have been with State Farm for 2 years and they just cut my Auto Insurance without not one call or notice until 1 month after. According to State Farm using the towing coverage is filing a claim. While 2015 Atlanta was hit with record rain and my car was flooded. State Farm decided to fix it instead of totaling it out. That was their call. I had a small fender bender which was my fault. But being that, I had that one at fault accident and used the towing. Their company have now labeled me as high risk. What is insurance for? This has been my only at fault accident in my whole life.

It was years ago that I filed a claim. The adjuster took the information in a timely manner and processed the claim quickly. I receive discounts for being a long time customer, for taking refresher classes, for a clean driving record and for multiple policies. Questions by phone are answered clearly and professionally. Every staff person knows me and has the knowledge and training to respond to my questions accurately. The staff is friendly and I feel they care about me and want to be sure I am properly insured. The agent contacts me every year or two to review my coverage. I appreciate that.

We have filed several claims with State Farm, and we received excellent service. Granted, we have been with this company for a very long time, and have both our homeowners insurance, and two vehicles insured with them, and could not be more satisfied with their service, and claims process. We believe "you get what you pay for", and State Farm is worth every penny.

Paid me for injuries but seem to charge extra at times. Helpful. Just wish they would stop increasing at times feel it is unfair. Have been with them over 14 years. They have saved me lots of money over the time I've been with them. However at times seems like they want a bonus at my expense. They did however take good care of me when I was injured and even one time when other car drove off.

I was in a bad car accident with my baby, but the other driver didn't have car insurance. The other driver was at fault, and I only had liability and knew I was screwed. I called a lawyer that does auto insurance injuries. But we had to talk to a judge and felt like I was interrogated. The person representing State Farm said it wasn't that bad since I wasn't in pain right away. I was really sore, and the next day it was horrible. She's not a doctor so she had no right to say that or make that judgment. To get out a man had to pry the door open. I didn't hear my 9 month old baby, and was still in shock. I thought my baby died.

Someone backed into us, we got estimates, no hassle to fix. We have discounts with them, no hassle, polite customer service. The more things you insure with them the more discounts you receive. We have had a few causes for their service. Deer do not look before crossing the road. We had no problems getting the truck fixed. Just received a few estimates and got the work done. Another deer ran into us, same truck, and received the same service. Different car hail damage, same procedure. We also have other things with the insurance. They offer IRA's, Roth and Traditional. They explain it to you and if you have questions they will answer them, even if you forget and have to ask again.

My Wife was sitting in a fast food place when a little old lady backed into her vehicle. We did the whole exchange of info and police report making sure that she was ok. Fast forward 2 weeks our vehicle has now been deemed totaled. Bumper and back hatch damage. I thought a bit excessive, but who am I to question. It is 4 Days before Christmas and we have a decision to make, whether to surrender the vehicle or have it repaired out of a salvaged title with an unknown price. Speak to the collision place and all of a sudden the price is within the range of the settlement to take the salvaged title amount, in which I found a bit shady as when I dropped off the vehicle they had mentioned if the vehicle were to be totaled they may be able to work something out.

This was back in 2005 hurricane Wilma. My car received body damage. State Farm claim process through such a tragic time was effortless. They opened up tented claim centers. So convenient so organized. Outstanding customer service. Outstanding professionalism. When it comes to auto insurance my coverage is State Farm. When it comes to homeowners, condo, apartment, which I've had all three, I know they have my back should I ever call upon them. Some people claim they are expensive. I don't think so. And if they were you get what you pay for.

This is a local agency in a small town - so it's a friendly atmosphere, no agents coming or going, same location always; - it's always the same agent who's also well-known for her civic service. I resent that my "little-bitty" policy keeps getting more expensive every time I renew; even if it's 2-3 $'s each time, it adds up, even if inflation hasn't increased.

If I have a question or need any assistance, they are always ready to help. There were times I needed a tow, or had a dead battery, or a flat tire. And State Farm was right there to help and reimburse me for my out of pocket cost. Never (so far) a penny lost. I call with ANY question and they get me the answer. NO problem. Been with them over 20 yrs.

I was in an auto accident and they took us through the whole process and even told us what to do to get our car fixed because the other insurance company involved wanted us to use secondary parts, which is cheaper for the other company to fix the vehicle involved, not original parts. State Farm told us to get our vehicle fixed with original parts and they would take care of the matter, which they did. We have had our insurance on our vehicles through them for over 40 years now and have never wanted to change companies.

I stay in Texas and recently took a new insurance with them. After few months I changed my Virginia license to Texas license. Suddenly a night before I came to know that they had terminated my insurance as they could not find any valid license number. The agent told me they left me a voice mail (which only asked me to call back without diverging any further details). When I called them back there was a long hold time and I had to disconnect and they NEVER tried to reach me ever after. They sent me a letter by post which is posted on November 30, 2016 and the termination date was also Nov 30. Obviously the letter reached to me after November 30. Now they are saying they can issue a backdated new policy with rates way more than what I was paying. Totally DISHONEST company! Least they could do was to talk to me or send me an email before terminating.

I have roadside assistance from State Farm and ran out of gas during a snowstorm on November 21, 2016 in Big Bear, California. I called roadside assistance and was told they would send someone to assist me... unfortunately, I received a call approximately 30-60 minutes later and was told no one would come to assist me. As a result, I had to leave (due to adverse weather conditions) and left my truck behind, which was consequently towed by the CHP. State Farm representatives said they would cover the towing expenses, but NOT storage fees since "Your policy does not cover storage fees." Now, I pay for emergency roadside assistance so that I am assisted when an emergency arises. However, State Farm did not fulfilled their responsibility of providing roadside assistance...

Easy. 24 hotline. My agent is on top of everything. This is why I have stayed with State Farm for the past 30 years. Possibly it costs 10 - 20 per 6 mo more than a cheap policy with another provider but you cannot beat the service. I do check prices and I do find our auto insurance with State Farm as a family is the same price as other major carriers and sometimes cheaper. The ease of service is what keeps my business.

Wanda Skelton's office in Mo. is the worst ever! We had a great agent to begin with. She was let go. Then we got the worst agent ever!!! She messed up on our account multiple times! Now, we have called them for the tenth time to cancel a BMW and our son's renters insurance. We had originally cancelled it 8 months previously! And, kept trying to cancel it!!! Never happened! We finally got really mad, and they offered us thirty days back!!! Are you serious?! If you want to be treated fairly, don't use this company ever!!!

I called and made a claim with State Farm for storm damages to my 2000 ES 300 Lexus after the December 2016 rain storm. I was asked if I had a repair shop in mind and I stated yes, the Lexus collision center in Marietta, GA. I was told that an address for the Lexus Collision center could not be located so I was scheduled with one of the Gerber Collision centers. I arrived at Gerber and was greeted by a ** male who introduced himself as Brain. Brain immediately stated speaking to me in an very unprofessional and rude tone when he asked for my keys. I handed my keys to him as he proceeded to exit the waiting area heading outside. It was raining and he ordered me to go outside with him while he perform the inspection. I did follow him out, but realized that the rain was coming down a little heavy so I covered my head with my scarf.

I called roadside assistance at 4:00. The mechanism in my door must be broken because when the door closed it locked and I never locked in and the keys were in the ignition it was 45 outside and temperatures were dropping. A stranger who works for State Farm used her phone to call for me because I didn't have my phone. They told me to wait by my car. They would have someone there in 40 mins. So I did. An hour passed. I called the number back. They said someone was 10 min away. 30 min later I called using someone else's phone. They said they came by but no one was there.

In December 2016, I was shopping for a car for my son. As a single parent, I always ensure that I can afford/manage the payments of things before purchasing or financing. I had found a car but before finalizing the deal I wanted to know how much my insurance would cost with my son as the driver. Take into consideration that I am well aware that adding a teenager to auto insurance is expensive.

My family and I have been with State Farm for many years. In the past, emails went answered and issues resolved. Within the past few months, emails stopped being answered all together and I continue to be charged extra monthly with no additional updated explanation. I was told by agent, Ann originally that it was because I did not mail back the response card with my expected mileage. When I told her it was sent back as soon as I received it, she said she will look into it. 2 months go by, my mom happens to be talking to her about my sister and she responds with "I'm waiting on corporate response". She has not responded to any other friendly, understanding emails I sent just looking for an update. I am at wits end. It is bad customer service while I am still being charged every month this higher amount. Some of us live on a budget. I will give her another month, at my next pay cycle and it will be corporate that will be contacted.

BE FOREWARNED ABOUT STATE FARM INSURANCE. WHAT A DISHONEST COMPANY.

My car was totaled. The insurance company has been dragging their feet and causing extra storage fees at the auto shop and told me to pay them. They also have been delaying sending a check to pay my car off so the finance company is constantly calling me because they cannot get a hold of anyone at State Farm. I switched insurance companies after finding out I was paying twice as much on my auto insurance a month on my new vehicle. They also messed up my bill several times and charged me policy change fees for their mistakes. Company is a joke.

A State Farm insured individual hit my vehicle and so I called State Farm and made a claim. They then set me up with an appointment of one of their preferred body shops and a rental car while my car was being fixed. The body shop that they selected for me was extremely busy so they took my car to another location and to be fixed and then said they would call me when the vehicle was returned to the location at which I originally dropped it off. Well the vehicle was finished at the second body shop on a Friday at 5 in the evening and said that they would most likely have it at the other shop on Saturday and they would call me when I could pick it up.

I was way overcharged for the coverage I got. I haven't been in a accident since 1976 and never had a ticket since then and I was paying right at $110.00 a month for just liability and uninsured motorist. It was a joke. Never again. Once I get burnt I don't go back.

I rear ended by a State Farm insured two weeks before thanksgiving. I called State Farm promptly after the accident to set up a claim and so that get the damage repaired to my vehicle. I was told to make an appointment with one of their preferred collision centers. I chose Caliber Collision because my husband previously used them because was in accident a few weeks before mine and he received excellent customer service from Caliber Collision but in a different location. The location I chose did not reciprocate quite the same experience. It took forever for State Farm to receive my estimate; the claims department received the market value of the car before the estimate.

I had Auto and Renters Insurance with State Farm, my auto insurance was for a 17 year old car. Unfortunately my car died by transmission failure on 11/26/16 a Saturday. I was told I cannot cancel my insurance until I return my plates. Since the DMV was closed by the time I got home at 7pm I had to wait until Monday 11/28/16 at which time I returned my plates at 8:00 am and by 9:00 am I had faxed the proper paper work to State Farm to cancel my Insurance.

We have had to file a few claims over the last 24 years with this company. We've been treated fairly and had good service on almost every incident. I had a vehicle stolen once and unfortunately couldn't get what it was worth, in order to replace it. That was our only real complaint with them. My local broker is great, but the adjuster for our stolen vehicle claim was not terribly fun to deal with and required some negotiation. Overall they are a great company to have on our side. We have life insurance and car insurance through them, and have great rates, due to the length of time we've been customers.

When my wife totaled her car, State Farm paid more than we could have received had we sold the car un-wrecked. They were very nice and courteous, even though she was at fault, and we had the check and a new car within about two weeks. I also deal with a local agent and not an automated system. State Farm costs more, but if you need your auto insurance, they pay out generously, I think more than other insurers.

I was in a rollover accident on the freeway in So. Cal. All we had to do was call our agent. They got the police report for us, filed the paperwork and in one week, we had a check to purchase a brand new car. They also called to check the state of my health. They actually care about their customers. They check on you to see if you are feeling ok after an accident. They make sure everything is taken care of with a claim and handle all the paperwork. Our State Farm office is wonderful. They are caring and warm. They check in with you to see how you are doing. They check to make sure your check arrived. And they get to know your family too even if it's just thru emails. I am asked about my sons every time we talk in email. Very caring organization. That's important to me.

I'm a 48 year old male. I'm married and have one child. I have no tickets on my driving record, no DUI's, etc. except for one accident about 7 months ago. I was in an accident with an uninsured motorist who had a suspended license and outstanding warrants. That driver went to jail at the scene. I just received a non-renewal notice due to the accident as well as 2 other claims for windshield damage due to rocks. I was never notified that it was an issue to make those claims. My agent told me to go ahead, no problem. Now, I'm on my own. State Farm is a corporate ** that cares not about its customers. I highly recommend that anyone looking for auto insurance go elsewhere.

State Farm established a local claims center in a convenient location for the anticipated rush of claims. Once there, damage was assessed and the claim paid on the spot. I have never had a problem that my agent & State Farm were unable to resolve in a timely & efficient manner. Although State Farm may not be the lowest cost insurance (although it usually is) it is by far the best value in terms of coverage & claims service. It also has additional benefits such as auto loans & banking services that compete with the best of them.

$138.61 was taken from my account with autopay after my policy had been cancelled. I was told State Farm would send me a check for that amount and a check to cover the overdraft fee because they overdrafted my account. They sent me a $35 overdraft fee check but they didn't repay my $138.61. My bank credited my account and is now investigating the matter. The agent is not honest and the things he has said and done do not match up. I believe he was trying to get extra payment even after it was verified that I cancelled. State Farm has a habit of doing this. When you take a payment on "accident" because auto pay hasn't been stopped you do have to return it. All of it. Be aware and don't use auto pay if you can avoid it. They are very dishonest.

I will keep this short. I switched to a different SF agent because he raised my rates over $200 for auto in a matter of 3 months. I never had an accident because of a claim 9 years ago. I had collision claim from my car being hit while parked but they wrote it as accident claim. Upon switching agents I dropped my term life and they kept billing me.

If you don't use a State Farm authorized body shop they will make your life difficult. It's been one month since the deer strike and I can't get an adjuster to take a look at the vehicle. Multiple phone calls to claims and the same answer, "we will have an adjuster assigned to your vehicle within 24-72 hours" but nothing happens. I called to speak to a supervisor and I was told that is not possible. I have no choice but to file a complaint with the better business bureau. This is a new vehicle with less than 5000 miles. It's a shame since I have been a loyal customer for thirty years with nine policies.

Inherited company from the person who sold me my first home. Been with this company for 43 yrs... only had to file 3 claims in timeline. Response is quick. Always available upon request. Always keep me informed. There are no surprises about my premiums... great discounts of all type. Have all my insurance needs with this company. Have been approached by other companies over the years at much cheaper rates but it is about the service with me...great service!

I am not going into the entire story but dealing with State Farm has been a nightmare. I have been with them since my first car over 41 years ago and I have never had service from them like this before. I haven't had a claim in over 10 years so I had no idea how bad they are to deal with now but I am not surprised. Just another greedy corporation out to screw the dumb consumer. Do your homework before you choose State Farm Insurance. I would cancel my policies but I have the golden policy for my car and they can't drop me if I have an accident. On another note, I had evidence on someone with State Farm that was reporting a fraudulent claim, I called State Farm to report them and they told me there is nothing they can do about it. Guess if you're honest and do the right thing you will be the one in the end that gets screwed over.

Let me start off by saying we have had State Farm insurance for 30+ years and have paid premiums for this insurance for all that time. My daughter was in a car accident on 4/13/2015. She hydroplaned and slid down an embankment to land sideways against a tree. The fire department had to cut our little girl out of the vehicle and rush her to the hospital. After surgery and physical therapy, we expected State Farm to pay their medical portion and our health insurance was supposed to cover the rest. 6,000 was left after our personal insurance covered the bulk of the bill.

I received a notice that my car insurance was not going to be renewed due to claims in the past two years, and primarily on from last summer. The accident last summer was not my fault and unfortunately resulted in the company totaling my 2015 Escape (~$17,000 damage). I was on the expressway in a traffic backup, waiting for traffic to move when an elderly woman rear ended me. I am especially upset because I have had State Farm insurance for over 40 years...doesn't say much for loyalty. I would like others to know that this can happen. So even though I paid very high rates and was loyal, my insurance is being cancelled.

Always helpful. About 12 years ago my car was ran into on drivers side. Insurance company took care of it immediately. I had no problem.

I was rear ended by a person that has State Farm insurance. When I took my car to have it estimated, I tried to tell the person that did the estimate on the car that the damage to the trunk was because of the accident. I told the person that my car was hit in the rear from an angle because he was changing lanes. The trunk used to open with the key fob, since the accident it doesn't open without grabbing the trunk or tapping the trunk to get it to open. The key fob is the only thing we use to open the trunk since we bought it. The only damage that was on the trunk was the rusted scratch on the top surface, it was there when I bought the car, it was from something that broke the back window before we owned the car.

I've been a State Farm's customer for approximately 16 years. Recently I just got into my first fender bender in a crowded parking lot. It was my fault. I filed a claim my deductible was a whopping 1000 dollars which isn't cheap. I got my car fixed but my problem is, that these scam artist raised my insurance over 100 dollars for my first accident in 16 years!! I don't pay them for nothing, I pay them to fix my car not to keep my money for no accidents and when I do have one in 16 years they raise my rates. Where's accidents forgiveness. Really horrible company. They need to do a whole lot better.

I called my companies number. They told me which repair shops I could work with. I made my selection. I had my car repaired in an efficient, timely manner. I paid my deductible. That was it. They were efficient, professional, and courteous. They gave me the information I needed and did not mess with me. I have a local office of people who are friendly, knowledgeable, and helpful. They work with the headquarters/claims when necessary to assist. Have always taken good care of me and my family when we needed it.

Overall the coverage for my automobile, renters, and liability is at a rate I'm comfortable with. It was a lot lower than other companies last time I shopped around. I haven't looked at other prices in awhile but I'm going to stick with State Farm unless they raise their rates a lot. Occasionally I've had issues with my coverage where the automated system sent me mailings saying my coverage was going to be cancelled, but the local office was able to resolve these issues for me. I like being able to work with a local office rather than a central office. I feel like if there are issues then the local office will advocate for me. I'd recommend State Farm to a friend.

Everything was "just OK" but then on renewal month they forgot to take payment out, & I didn't notice. Received in the mail one day a letter from ADOT. It basically said our vehicles don't have insurance so they are cancelling our vehicle registrations & my husband's license since he's a truck driver and has a Commercial driver's license (CDL). I CAN'T GET A HOLD of MY AGENT. He won't return my calls, texts, or emails that I've sent him. I'm wondering if he's still in business or not. How do I find out? Meantime we're up the CREEK without a paddle if you know what I mean. Oh I also received a Thanksgiving card in the mail a couple days before the Motor Veh. Dept. letters. Like everything was fine.

I recently hit a deer which damaged my vehicle on the hood and undercarriage. I foolishly used the iPhone app to submit my claim. I promptly received a very small check that I was pretty sure would not begin to cover the damage. When I had the damage estimated by a body shop it was ten times the amount of the virtual settlement.

I was a passenger in a vehicle that was T-Boned by a State Farm driver 40 months ago. Yes, that's correct, 40 months ago. I have been to multiple surgeons. All of which have stated that I need two spinal fusion surgeries as a result of the accident. State Farm has yet to give me a dime. They only made me a settlement offer of $11K when I had already accrued over $20K in medical bills. Since that time, the bills have tripled and I cannot afford to be out of work nor pay the $4300.00 plus co-pay for even one of the surgeries. I am a single parent. I am no longer active like I was pre-accident. I have gained 30 lbs. so far. I am now on anti-depressants & blood pressure medications. In fact, my prescriptions cost almost $2K per month. They refuse to pay for my medical expenses even though their driver T-Boned the vehicle that I was in and was cited for the accident.

When finished with the call I was satisfied but, I am still dissatisfied with the company itself. The issue I have is with the company being competent on taking payments. I myself have a company and like being paid. Evidently State Farm Insurance does not like being paid but, on the other hand they like sending out, month after month, cancellation notices because they do not know how to follow directions on where to pull the money from. I have heard from other State Farm Insurance customers about them having the same stupid issue. The exact issue is our payment, for around a year, had been coming out of our account through our debit card account.

Very pleased with Team Manager Kathryn **. Due to several hours difference in time zones (Eastern versus Hawaii) had difficulty connecting. Once made voice to voice contact she was very responsible and very fair. The claim representative assigned to work on comparable vehicles and the offer made subsequently was very fair. Agent's office - great.

I was the victim of a car accident caused by a woman who was insured by State Farm Insurance. She was texting on her cellular and damn near killed me (totaled my car). As I worked through the process of State Farm covering my rental car needs -- they specifically sent me to their "preferred" rental car agency (Hertz). I was assured that everything was taken care of and all that I needed to do was show up, provide my Driver's license and a credit card for any incidentals and/or damages. I was NOT told to bring my insurance (who by the way and ironically is also State Farm Insurance). Instead I was simply instructed by Hertz (and State Farm) to sign Hertz' paperwork and take the car.

My most recent experience with State Farm policy left me very bitter. State Farm was our insurance company for home and auto mobile coverage for over the past two decades. My husband and I have separate auto mobile insurance policies. Recently, one of my husband's old vehicles covered under his own individual State Farm policy started to break down required towing more than a few times. I was not aware of this towing issue as I never drove the car. Well I received a letter of notice in the mail from State Farm stating my policy would not be renewed. I was shocked and was sure it was a mistake as I've had one claim with State Farm which was the other driver's fault.

I have been a State Farm Customer for 25 years with no claims. I was rear-ended by a young distracted driver who slammed into my vehicle in a sideways slide and put me in the hospital. This young driver had minimal insurance. His insurance company paid for my vehicle repairs and car rental and as much of my medical as his policy limits allowed. Unfortunately my medical bills exceeded what his insurance could pay so I then tried to file a claim with my own company, State Farm, since I carried under-insured motorist coverage. State Farm would not even respond to this claim. Finally I had my attorney file suit against State Farm to get them to respond. My medical bills were close to $27k. State Farm offered to pay $2k. When I refused to accept that they began all kinds of depositions.

On June 1st a drunk driver insured by State Farm (Tennessee), after being refused service at a liquor store because he was drunk, drove across 4 lanes of traffic and crashed through the store where I worked. He injured myself and a customer. For 6 months I endured physical therapy and pain. I even attempted to make my life normal by trying to return to work.

Going on over 4 months of avoidance and refusal to return phone calls. Briefly, they 1st accused us of insurance fraud and said this was our totaled Jeep because it had the identical frame damage. I hit black ice in February on I-90 and my son and I spun into the center cement median and my first Jeep was totaled. I had 2 back surgeries in March and April so my mother flew in to help. My mom and my daughter were going to visit relatives and she was rear-ended in my new Jeep and slammed into the vehicle in front of her. We purchased this Jeep March 17, 2016 from a dealer and it was in perfect condition. Now after I proved that I updated my info and that they were entirely incorrect, State Farm is claiming that there was previous frame damage before we bought it. Another appraiser was supposed to be here a week ago today. I have left countless messages with Patrice ** with not one return phone call.

On November 25 I was driving on the 395 in Virgina when I was struck by a woman who have State Farm insurance. I called State Farm on the spot so as to make sure this person is insured by them and the policy in good standing and I was told yes and was given a number to the claims department and I did. I was told I would get a call back within an hour however that never happen. The next day at 5:00 pm I got a call back informing the claim denied because they could not find anyone with the policy number. So I call her agent and pretend I was interested in getting a policy so I ask the agent if they know this person is and I was told yes so I break the news to them. I was calling because I was struck by her and the claims department could not find the policy number for this person. I was placed on hold and after the agent return I was told the policy number I had is just temporary number and was given a different number.

My vehicle was in an accident over a month ago. The driver who stroke my vehicle was insured through State Farm. The claim handler for her insurance is Nancy **. She is very rude and negligent in doing her job. I have many other things to do. I don't need to wait over a month to get resolution on my car which I'm still paying ins for. I understand she may have a lot of work to do but when you work in customer service you should always be warm and inviting to customers which she is not. I'm very frustrated and can guarantee I will never do business with State Farm.

So my husband had several accidents in the past few years. He had two no fault accidents but they preceded to cancel my grown son's insurance policy as well as ours! The last accident was due to passing out from a rare drug injection reaction that never to happened before or after. In that accident he drove into the corner of a porch of an old house and hit the outer corner post.

I signed up with State Farm Insurance in October of 2016 for my home and informed them I also would switch my car insurance due to the bundle discount. Big mistake on both. They added my daughter to my insurance without my approval. Sent me a letter telling me my car insurance would be cancelled due to too many credit cards. Yet the day I signed up there was no problem. Then this week I received another letter stating I would be paying $108.90 instead of $66. I have been going back and forth with this company for about a week. If nothing is resolved this week I am going to cancel and go back with my old company.

Had an accident and waited 2 weeks for someone. State they will be totaling my vehicle. I returned the phone call and took 7 days for a return call. Several calls from me to get in touch with someone took weeks. My last promise was a return call the same day until I tried to contact again 10 days later and still no resolve. After all the runaround and no response I finally had my first offer on the last day of week 6 and the settlement check will take more days into week 7. So I have been continuing my rental and State Farm is not going to cover this added time. They think the delay is only 2 weeks. NOT on week 7. So now I am to get another truck from out of state and be on the road while the mail time is not part of their coverage. Never received anything in writing.

I had been having problems with my previous insurance company so I called State Farm for a quote. For liability, PIP and UIM on my primary vehicle and storage insurance on my other two vehicles I was quoted $354 for six months. I agreed to this and paid it. When I called for the quote I told the agent I had a 2-year-old ticket and he said it was not affecting my rate. One month later I got a bill saying I owed another $78. I called the agent and he said it was because of that ticket and started saying I told him I have never had a ticket. After arguing with him and the company directly I finally paid it and notified them I would not be renewing with them when it comes due and filed complaints with BBB and my state's insurance commission. Now they are saying I owe another $3.28.

I called to get car insurance. I spent 40 min on the phone with someone for them to tell me I wasn't eligible to get car insurance from them? I have a almost perfect driving record. I got a ticket when I was 19 for speeding under 10 over. When I asked why she said, "Maybe it was your credit score." Now I do not have excellent but it is average and yes I am to date with my credit score. Then she said "well your husband has had two accidents maybe that is why." Ok my husband already has State Farm which is why I was going to switch with them and he wouldn't even be on my policy for insurance just as a maybe driver because we are married. So I asked how could my husband's driving record go against me if he already has State Farm and he's isn't under my policy? So pretty much I got turned down for nothing and they could not tell me why. Useless crap of a company.

I was rear ended on 9/27/16 by a lady insured with State Farm that's her own stupidity. There was at least a 4 car length gap between us and she still couldn't stop. I got an appointment with my chiropractor to have him do x-rays. Sure enough my collar bone was twisted and out of alignment, spine and skull out of alignment and he had trouble keeping hips in place. I took my truck to highly recommended auto repair shop, got estimate of 1550. State Farm then dictates to me that I have to take it to one of their preferred auto body shops and have their inspector look at it. Well he does his estate and proceeds to say that some of the damage was done in a previous wreck. I told him no, the truck has not been wrecked. Then he gives me the estimate and says that he going to go to his big screen to make sure he hadn't missed anything. This was lie number 2.

You should probably choose a different car insurance company. Maybe all insurance companies are like this but State Farm treated me like I was lying during my personal injury protection PIP claim. They always wanted more and more information every time I called them and they eventually hired their own doctor to evaluate me even though I provided them with disability slips. They demanded I sign up for SSDI, and treated me like garbage whenever I called.

State Farm is the WORLD'S largest insurance company. One thing consumers do not think about is how State Farm insures the rich and the famous, movie companies, production companies. They drive cars, have businesses, so they need insurance also! That said, I had a business policy with State Farm Insurance and like most on this page, I was a State Farm customer for 20+ years. I sued a celebrity for a minimal amount, a counter suit was filed and I depended on State Farm to provide me with defense.

State Farm's Local Agent, Brandon Warren, as well as their Claims Department provided excellent coverage and customer service regarding the recent flood AND fire incident involving my brand new vehicle! I have to mention Rita ** at Brandon Warren's Agency in Louisville, KY by name because she deserves special recognition! She has been our contact person for homeowners and automobile insurance since we moved to Louisville, and we couldn't be happier with her. She's incredibly responsive and helpful whenever we call. I highly recommend both State Farm and this agency.

State Farm was my first auto insurer and I had an auto-renewed policy with them for two years. However, in April 2016 they claimed to have received incorrect mileage and annual usage information about my vehicle from an unidentified source, and charged me with inflated insurance premium quoted from this information. The information they received has inflated my car's mileage by 22,000 miles and my annual vehicle usage by 11,000 miles per year. They agreed to cancel my policy after my request but did not refund me the overcharged premiums.

While I was in the process of purchasing a home in Palmdale, CA I was contacted by the local State Farm office (40015 Sierra Highway Suite B290 Palmdale, CA, 93550) about getting homeowners insurance. The woman that contacted me provided me with a quote and I agreed to the coverage with an effective date of September 30, 2016 (day of closing). She also provide me an auto policy quote and I bond the coverage and paid the 6 months upfront. Due to complications in the closing process I did not move forward on the purchase of the home and subsequently contacted the State Farm agency to cancel the policies (effective immediately).

TN 2015 my car was in an accident. On 9 2016 my car went down a ravine. State Farms denied me coverage for car rental for personal injury. Also State Farm has not kill the pool agreement on the policy to protect my rights.

I realize that when I call for roadside assistance that at that time the information is put into the computer and the computer has some sort of program that decides on which tow company to choose to put out and dispatch on the call. However every time that I have called roadside assistance they have dispatched the wrong tow company for the area of where I need to tow. So after waiting a half an hour and then to get a new text message stating that a new tow company or whatever will be arriving at a new ETA making the total wait jump from the initial 1 hour to two hours. Is just so frustrating and throws my whole day off making me later for appointments or work or whatever I was going to be late for due to the emergency roadside issue. It's not only once in a while. It's EVERY TIME!!

I had State Farm insurance for more than twenty-five years. My car was rear-ended on May 1st, 2016 in front of my house by a man that was high on PCP. My car stayed at the side of the street for one month before it could be removed. The car stayed in the shop for two months before I could get it back. After getting the car back the stereo will not stay on. It continuously shut off. I took the car back to the shop and after a diagnosis was done it was found that the amplifier was defective because it was installed to the back of the car and because of the impact the device became defective.

I understand auto insurers have the right to cancel policy within the "binder" period for any reason. But if a company is going to require a social security numbers and driver's license numbers to run background and driving record checks, they should not "miss" past claims on your driving record. My wife had one at fault minor accident (~$3,000 total claim). Farm Bureau and Travelers both had the claim show up on their quote sheets. State Farm was not even the cheapest quote. The agent quoting for State Farm was in my town and Travelers was about 30 miles. I would highly recommend using a different insurer if you are able. State Farm has also cancelled auto insurance on my parents in the past. I should have listened to their advice.

Like a good neighbor – State Farm IS NOT there. August 19th/20th. Parked between the Aloft Hotel/The Flats at West Broad Village office in open parking lot. Upon returning to vehicle a little after midnight, our Mustang had been hit and the perpetrator had left the scene. The Mustang was hit so hard, the bumper was over to the passenger side ground and the driver side headlight was knocked to the driver side ground. Car was moved in parking space by the violent impact. White light colored paint was on the vehicle. The frame was possibly damaged due to the fact the car dropped when the driver side door was opened. There was substantial damage to the front of the car as well as the driver side front.

My car was totaled, and I was forced basically to buy another car. I knew I would have the car payments, but I did not expect the premium for my new car to skyrocket so much. I was not told about this. What a surprise when I went online to pay my monthly bill! I was only asked for the make, model, and year of the new car. It just is not fair that I have to pay such a big difference now for my premium when I was not at fault in the car accident. There should exist something where the premium does not increase drastically and leave me in such great debt. The car payments are enough stress to handle right now along with slapping on the car insurance payments that are out of my league.

I've been waiting almost a week for my agent to call me. So far, nothing. What exactly is their purpose? In the meantime, I've had to arrange with State Farm claims (out of state) my own inspection, etc. That was all done with no agent intervention. Still no check and now the car's ready. Nothing heard from SF. Tried to "elevate" my situation to someone in authority. Called numerous "managers", all the way up to corporate HQ in Illinois. None of these people seemed to care that after 30 years with this company, I was considering pulling out because of all the hassle and going with USAA. Don't our premiums pay their salaries and expenses? One would think they would want to retain clients. Doesn't appear to be the policy at State Farm. No one cared how long I was a member. Totally irrelevant. Doesn't fit into their canned corporate answers.

August 19th 2016, I physically signed a 6 month contract with State Farm with the agreement that my monthly payments would be just under $370.00 a month. On September 5th 2016 I received a call from State Farm stating that my DMV report came back with a not so favorable violation. I had stated to the agent that violation will be 5 years old come December 2016. I was then told that Michigan state law requires them to go back up to 5 years. They proceeded to tell me that my next payment would be around $770.00 a month and that they would postpone my automatic payment from my bank account until I inform them of what I would do with my policy.

It took an hour's worth of phone time and two customer service reps to verify that we aren't covered for roadside assistance. We paid for maximum coverage. It supposedly covers the first $100 of roadside repair, yet later after talking to Mr. Johnnie Walker's assistant confirming we have what we're paying for, we were denied emergency road because they couldn't find this anywhere in our policy. The supervisor claimed we had no coverage at all, which if true is insurance fraud and illegal.

On Aug 31 I let my local office know I had found cheaper insurance, and to stop my automatic draft, because my 199 renewal was due and I found auto insurance for a better price of 68 dollars with more to offer than State Farm had. Well on Sept 2 my card showed they had still drafted my account anyways, so I immediately called the 800 number and spoke to a representative that told me I should get my complete refund since I had told them to cancel everything, but they didn't. And that since it was a holiday weekend, that the local office would call me the next business day.

Last November, State Farm called me and offered me a very nice deal on my car insurance. Uninsured motorist AND towing for $15.00 less that my current plan had. In January, my car's starter died and I called inquiring about the process of obtaining a tow since I have NEVER had towing before. I told them I would like to call a friend first and was given a reference number in case I needed to call back. My friend did come get me with his Rollback truck so I did not need the towing service which was a good thing because it was 4 hours later when the towing service called me to see if I still needed a tow and I would have been sitting there the whole time.

I had a horrible experience to share. I called Roadside Assistance 12:44am Sunday. My car tire was damaged. I didn't have wheel lock so I was not able to replace with my spare tire. I thought State Farm had a great feature which is roadside assistance. Roadside agent told towing service will be there within 90 minutes. Guess what. Towing guy called me saying that NYPD called him to go somewhere so He will be late. But he didn't give me estimated time. So I called Roadside agent again to let him know that I would not get a service in time. She told me that she contacted the company towing guy will be on time which it wasn't. Agent should have contacted other company instead me waiting for 2 hours.

I called into the Mississauga office to get a quote at 4:40 pm and was told all computers were shut down for the day and to call back in the morning. I called the next morning and was told he was busy "crunching numbers" and would have someone call else call me back at a later time. I reached out elsewhere and received immediate guidance on my questions. Seeing that I am an existing client and have auto and home insurance, I was very disappointed with the service.

Unless you are clairvoyant in the ways of water, avoid State Farm. Apparently, if you have a leak in your house that goes undetected for any amount of time, you are not covered. Even if the offending leak originates in a wall, behind a sink and you have no clue what's happening because you lost your x-ray vision eyes on vacation. Even if you react the moment symptoms appear (in the form of a lot of water that wasn't just there...) and let your fingers do the panic attack thing dialing for a plumber, unfortunately, sadly, and most unexpectedly, State Farm refused to cover any of the water damage to our house. The water that came out of that pipe behind the sink had its way with our tile, lower cabinets, the dining room carpet and part of a wall. It was fast and ugly.

An owner of a gas station (Start Farm insured) constructed a sign directing traffic on their property and my car was damaged by $500, also State Farm insured. There is a City Ord specific to signs directing traffic on commercial property. The property owner did not receive approval from the City to construct the sign. If they had it would not be approved as designed because it caused a "trap" that damages vehicles vs a warning to the driver. State Farm asked me to show them the law and I did with the Ordinance as well as verification the sign was not approved by the City. Regardless State Farm still denied my claim.

In May of 2016 my car was damaged by a hit and run driver. The police found the driver after approx. 3 weeks. Driver admitted to damaging my vehicle and driving off! State Farm was notified about the damage to my vehicle and a report of the damage was sent to them. State Farm does not want to accept the damage claim and basically called me a liar! The agent at State Farm stated that it would do no good to complain to the state Bureau of Insurance or to file a claim in court. Agent stated "go for it" in a challenging way. State Farm is like a "Bad Neighbor" for they are never there!

Re: CLAIM NUMBER: **. This is a formal complaint regarding the customer service that I received from State Farm Insurance Company. I have been a State Farm customer since May 2006 with home, auto, and personal insurance policies. On July 16, 2016, at approximately 2 pm I called the State Farm Claims Department (855-341-8184) to file a claim because my 2007 Dodge Charger had been broken into and vandalized. I spoke to the representative at great length, detailing the damages, expressing my frustration about being a victim of a crime and inquiring about how to go about obtaining a rental car. On July 18, I picked up a rental car from Hertz Car Rental. On July 19, at 3:45 PM, my vehicle was towed from my driveway by Thomas Tow Truck Company and taken to their tow yard located at 11499 Douglas Rd Rancho Cordova CA 95742, where it sat for six days.

I had a car accident in July of 2015. It caused approximately $12,000 damage to my car. My car never drove the same. The gas mileage dropped. The car felt and sounded different. My car started locking itself in place. I took it to repair shop and they found I needed a air bag sensor and brake light switch assembly. I filed my supplemental claim with State Farm on 8/22/16. They emailed a link for the repair shop to sent the estimate which they did on 8/26/16. I called claims numerous times. They claimed they didn't receive the info until 9/1/16. Did I mention the repair shop cc the estimate to me. I called again this morning and they finally denied my claim. I can't prove the accident caused the repairs and they can't prove it didn't. The big bad insurance company wins again. Thanks State Farm for not handling this claim in a timely manner and treating me like I was never insured by your company.

I have been with State Farm since 1958 and my mother and father before that! I had my first real accident since 1964 or so. No injury but damage to the car and the air bags deployed. Everything that could and should have gone well went wrong. The present claim department is a joke!! They should be run out of business! All the people I have referred to State Farm over the years I wish I go back and retract my referral. Customer service NONE! Help and aid on the roadside none existent!

Was super satisfied with State Farm until I was dropped due to 2 claims I never actually filed. Was never told that simply calling regarding claim options and processes, was the same as filing a claim which would count against my policy, regardless of the fact that I never even continued the process. Nor was I told filing 2 claims would lead to termination of my policy. When I called to get help on the matter, "nothing could be done because it's ultimately the underwriter's decision." Even though nothing was paid out, or finalized. A claims, a claims, a claim I guess. Thanks for the heads up State Farm.

I have been a State Farm Loyal Customer for about forty years. This is the second time this company has refused to believe my explanations, and truths. They have, instead, just accepted the responsible person's explanations even when they were not truthful. In my case the cost of the accidents were not great. One of the accidents was with an uninsured person that State Farm believed instead of their own victim (me). State Farm has not got the Back of their Customers, and are misleading us as such a good company. State Farm refused to obtain Video Records from Bank of America. My Wife was blamed and our Vehicle was repaired, while I lost my deductible.

I contact State Farm because I use their Roadside service. I took my car for a oil change and found out my transmission was leaking. After I use their service my transmission begin to leak. I took my Ford Escape to Tommie Ford in Houston. I contact State Farm where the axle where they hook up my car broke seal on transmission causing it to leak. I took my car to one of their prefer company. I had not heard anything in a week so I contact repair job for status of my car and he told me call State Farm.

On August 22nd I sold my car to someone else. I call my agent a few days later to let them take it off my bill. That was never done. I was told that a email was send to me but I never received it. So I call the office again and spoke with a lady I will call Ms. **. Well she was very rude and disrespectful. She told me that it's not her job to so what I was asking about. Then I talk to Mr. ** and he helped me as much as he could.

On September 2, 2016 my car overheated while driving through a rough neighborhood. I called State Farm to request a tow at 12:30 noon. They told me someone will arrive at 1:40 pm. At 2 pm I called back to get an update and was told that the tow truck broke down so they are sending another driver and he should arrive 60 minutes. I asked if they were certain that someone was coming out because I was in a bad area sitting in a CTS Coupe and did not feel safe.

I reported the claim within 2 hours of happening, giving my cell phone number as preferred contact. My husband was injured. After 10 day I called the claim number and was told that my home phone had been used for contact. I had spent all but two night with my husband who was in the hospital. I do not know if the phone information did not get on the claim or adjuster never bothered to read the claim, or maybe he just got drunk and did not show up for work. I would like to report the PIP claim for lost wages was worked timely but it has been 4 mailing days and check has not been received.

State Farm hassled me for over a year refusing to pay my claim when one of their insured ran into my car. After many calls and letters to them the situation is still not resolved. I am also being hassled because I have filed a diminished value claim. I have had enough. I'm filing a lawsuit against them tomorrow. People do not do business with this company. Simply go to court and maybe then they will do something.

Claim number **. My name is Emeka. On the 7/30/2016 we my car was flooded and state farm Insurance has not been able to fix my vehicle or even paid the repair shop to fix my vehicle. I will not recommend them to anybody that I know and I have been with them for the past 4 years. This is the first time that I have needed them to take care of my flood vehicle. Today is 8/27/2016 and I have no rental car. I have not seen any money from state farm to repair my car. All they keep asking is send in this and send in that. Then when you send, it will take 5 business days for them to review it and 5 days will turn to 3 weeks and even 1 month. I bought my own parts to fix my vehicle and even till today I have not been paid. All they keep saying is someone will come out next week and look at the vehicle.

Date of loss: 07/11/16. Called State Farm telling them I suspected someone had tried to loosen lug nuts on rim of car. Date of loss: 07/24/16. 7/24/2016- Car began to shake while driving, pulled over to the side of the road. I called roadside assistance with State Farm. Tow truck towed me to the apartment. The tow truck left. Out of duress I should have had tow truck drive me to a mechanic but did not.

I have been with State Farm for 12 years. I've had one accident during that whole time. I made some changes to my policy a little over a year ago and when I added a new car was told I only qualified for the high risk policy. I tried to fight it but had to had insurance... It's the law! So, six months later I call trying to get them to review to reduce my cost only to discover that the reason I was on the high risk policy was not what they told me originally. And the reason I was on it was not valid. It took me six months to finally get someone to realize they made a mistake and I was told it would take a bit but they'd get me a credit for the difference in the year I overpaid. I waited three months and now am being told they can only go back 30 days. How a company can overcharge you for a year and then tell you they aren't going to fix THEIR mistake is absolutely ridiculous!

My brother has been with State Farm for many years. He has 2 old trucks with full coverage. In June 2016 a driver in a pick up ran a stop sign and hit him. Travis was told it was the other person fault, here is all their info, they will pay for damages. He then contacts his agent who shortly informs him that the driver was not the owner of truck and refused to pay. He said to his agent, the driver said he was insured and one of the policies was the driver's. At first his agent said he would have to claim off his policy but he would take care of him. Travis's first mistake he did not get a lawyer.

State Farm's insured admitted fault at the scene in front of the police officer, who wrote it in the police report. Still SF refused to pay and it was just for my scratched fender. Now I'm going to have to file a small claims case, which will cost SF much more to answer. I have never dealt with more problems than I have with State Farm.

I just attempted to call and provide information about an accident. I called the main number, gave the claim number, then I was sent to someone else who was so rude and unhelpful that I asked to speak to someone else. While on hold again, I decided to call my local insurance agent instead, who redirected me back into your system. Why would you have a system that is so OBSTRUCTIVE to someone actually calling to provide information about an accident, and seeking some assistance about the process? I come from a family of policyholders for State Farm, spanning over 100 years. I no longer recognize their dehumanizing and hostile claim processing system and rude call center employees. I used to speak with claims processors directly, sometimes in person!

My experience with State Farm Auto Insurance was chaos. From adjusters to inputting wrong information such as name and social security while having verified with them on multiple occasions to the lack of professionalism. I've had State Farm for almost a year before I noticed that State farm was a bright and shiny apple but rotten in the core and useless. The adjusters being stoic and careless with information was the cherry on the top. I do not recommend State Farm at all. The timely matter of how state farm handles their claim is as long as the drought we have in California. I don't usually create reviews but state farm is an exception to this rant. Thank you State Farm for the horrible service.

I am really hoping that I can update this with a higher rating by the time this is all settled, but right now I am pretty discouraged. My husband and I were in a collision 375 miles from home. It was entirely the fault of the other driver. There is absolutely no dispute about that. The problem is that because it was a Saturday, the only car rental agencies that were open were at the airport.

My daughter was in the passing lane on a divided highway and was hit on the passenger side by an elderly woman who came over the center line. It was stated in the police report that woman crossed the center line and also improper lane usage. Both drivers are insured by State Farm but they do not want to pay the full damages to my daughter's car. They want us to pay our deductible even though it wasn't my daughter's fault. They don't care what the police report says. They state the woman isn't admitting to crossing the line.

When State Farm, with whom I already had homeowner's insurance with for 16 years offered me a lower rate on car insurance, I left my auto insurance carrier of 20 years and signed on with them. It turned out to be a big mistake! Today, just a little more than a month after making the change, I came home to find a check in the mail from State Farm refunding my recent payment with a one sentence statement that my policy was closed and to contact my agent if I had any questions. I have received no written notification that my policy was going to be cancelled, no explanation, and worst of all no time to protect myself by finding another insurance carrier.

I was in an accident almost a year ago and have yet to settle. I was driving with a guy pulled out in front of me. This was scary for me and my daughter and also life changing. The agent, L. **, was kind at first and I really thought she was the to help me through it, but then she went lock on me. She was rude and attack my motherhood. I was and am very upset. But thanks to how disrespectful she treated me, I am now going to seek a lawyer in Alabama. Let them deal with her. It's depressing enough that I have to wait to settle and me and my daughter are still dealing when the after effects. Why do we have to see a therapist just to get a settlement. Why can't I just keep praying to God to heal us.

We were involved in an accident caused by a texting driver. Our claim was immediately filed with our insurance company, State Farm. For the 2 weeks we have been dealing with them, we have consistently received incorrect information from the majority of people we have spoken with in the claims department. Each person we are transferred to tells us something different than the last one we spoke with.

I have been a State Farm customer for 22 years. In October of 2015 my son, who is insured on my State Farm policy, was hit by a car while riding his motorcycle. The driver who hit my son was also insured by State Farm. The driver of the car was found at 100% fault but everything has been a struggle with State Farm. The driver of the car never told his insurance that an accident occurred so after a few days I called State Farm to initiate a claim.

I've had State Farm Insurance for over 50 years. I always thought it was the best insurance in the US. Because they were not there to help me when I needed help, I plan to go to a different company. When leaving my grocery store, I inadvertently locked my keys in the trunk of my motorcycle. I have had State Farm insuring my motorcycles since I first owned them in 2006. I actually thought I was covered. When I called them for help, I was turned down flat. I got no help from them and now I'm so discouraged about my State Farm Insurance that I plan to change companies as soon as I can.

I was involved in a fender bender a couple weeks ago, the other driver backed into me causing a couple thousand dollars in damage. He was clearly at fault and admitted it to me and the police. The police report is a slam dunk and there is absolutely zero doubt he was at fault. I don't have State Farm I have another insurance provider, the party at fault does have State Farm. I have called them 3 or 4 times and even provided them the police report. All they keep saying is they are trying to contact other witnesses. I'm sure they read the police report I provided them where it clearly states who was at fault and who was given a written warning for unsafe backing. It is terribly frustrating when you do everything correctly and you have zero liability and you get such horrible treatment.

My car was involved in an accident on 6/21/16. They didn't send an investigator out to inspect the car until 7/28/16. I called on multiple occasions to get status to see when someone would come out and each time I spoke w/ a different person and each time they gave me a different answer. They are the epitome of the right hand not knowing what the left hand is doing. It's important to know that my experience occurred with the agency in NY b/c that's where the accident occurred but I also corresponded with the agency in MI b/c that's where my insurance was purchased and the MI agency was much more knowledgeable and helpful than the NY agency. This is also vital to the story b/c in NY there is alternate side parking so my boyfriend and I had to take time off from work each week that passed and the car was still sitting and waiting for them to inspect.

Wow. I have never seen anything like this. Not one call in over 30 days in response to a claim. They wanted the rental car back before they had paid the claim. Obviously she could not get a car until it was paid. They then told me how to fill the power of attorney out and when I refused to fill in information that I could not vouch for they refused to pay. I called the insurance commission. I called the supervisor. Over 30 days. No payment. And to make it even better, my husband had died on the 10th of July. I spend over 30 days calling them to resolve. As I write this, I have still not been paid. These guys are crooks. Do yourself a favor. Do not buy insurance from them.

Buyer beware! I've been with State Farm on and off since '77. They have NEVER EVER paid on any claims, lie about every claim you turn in. Tell you it's covered only to find out... they have claims adjusters that can say anything after they tell you you're covered. I had full coverage with catas. added. I was in Wal-Mart for dog food in and out 10 mins. Tops a blizzard a hit while in store. Someone hit my car, pushed it sideways took tires off rims. I called right away. They claimed my car was in 4 accidents and my 0 deductible went to $2500.00 and only covered wheels tires and undercarriage on awd. I was pissed.

I was told by my agent I needed a appraisal on my car. Spent 250.00 to get the appraisal. Car appraisal was for 20k but they only want to insure my classic car for 13k. Gave my car a value of 1k and 12k for upgrades. Even worse drove car over a year thinking I had proper insurance to find out I had liability insurance. My agent is great but the underwriters ask for appraisals but won't warrant the appraisal... these folks are a joke.

This guy and his entire staff are amazing! He will guarantee the lowest premium and will beat any competitor offer you bring. They answer the phone as if they were expecting you to call and they're excited you did. His office is in the opposite end of my state, so I've never seen them in person. Great team!

This year my mother was hit while stopped at a red light. State farm put her vehicle as total loss when it was not. Only the left doors needed to be fixed on the Honda Odyssey. They only cover one weeks car rental while we had a receipt that stated 2 weeks! We had to pay the balance to the car rental service! State farm announced that our policy would be cancelled after they gave a rebuildable title.

We have been loyal State Farm customers for nearly 35 years. Our agents have changed twice during that time due to retirements, but they have always been great to work with. We have our homeowners and auto policies with them. Last week, we received a notice via regular mail that our auto insurance was being cancelled. I was stunned. Our account includes my daughter and my mother in-law (they were added within the past 3 years). Both have had a minor accident within the past 3 years. I hit a deer four years ago (a no fault - unavoidable accident). We have no tickets in the past six years (I have never had a ticket).

My family has been with State Farm Insurance for approximately 50 years; auto, home and life insurance. This year, we were hit by teenagers who were at fault. They had Direct Insurance which is not a known insurance company. We were told to use our State Farm Med Pay for the medical injuries and Direct Insurance would reimburse State Farm at the end of the year, due to the extensive injuries sustained. This was approved.

State Farm cancelled my auto insurance, without any warning or communication. I received a letter – not registered mail, just regular postal service – notifying me of cancellation of my policy, effective date was A MONTH AND HALF ago. I've been driving around with no insurance for a month and a half unknowingly. And of course I'm reading this letter after office hours for my particular agent. So I called the customer service number to see what is going on and if I do in fact have no insurance and should stop driving my vehicle immediately. The first agent I spoke to refused to saying anything but a scripted line telling me to call my agent tomorrow. When I asked for a supervisor he hung up on me. This is by far the worst experience I've had with customer service, and not to mention very stressful considering how lucky I am that I didn't get into an accident while not insured.

While attempting to buy a new car, it was discovered that Carfax had an error on my report. They show my car was a 'total loss' in July of 2008. I was told that all I needed was a 'Letter of Experience' from State Farm. If they can verify that there wasn't a claim on or around July 30, 2008 in the state of Missouri (I lived in IL at the time), then Carfax would remove the error. After 9 phone calls, several transfers and holds, talking to numerous reps, spending over a total of 5 hours of my time (over the course of a few weeks) nothing has been resolved.

I love State Farm. They did an awesome job handling my claim a few months back. I don't say many negative things about them but my one issue is with their website. I wanted to send this information directly to them but saw no avenue to do so on their website. So I have to resort to public forums and hopefully they can read this and make some changes.

On July 28, 2016 while driving east on Florence Boulevard in Florence, Alabama, a State Farm insured entered the roadway from the south side (from Burger King as I recall) and struck our vehicle in the right rear door causing damage in approximately $2,000. The police were called and the report was written as required. We had been in our middle lane of traffic for over two miles and the State Farm insured for some reason did not stop, just ran out from the side and hit our vehicle.

Been with State Farm for a very long time, worse communication ever. Went in today 8/1/2016 around 1 PM to Agent ** in 6616 S Broadway Tyler, TX 75703 to pay my husband's bill. We received the billing mail which was due August 2 - total of 360.22. I get there to make my payment today and they tell me it's 460.22 because we took the rental policy insurance off. I understand that was "some kind of discount" but however we were never told that our insurance was going to go up and never did we get that notice in mail or a call or anything plus our bill states 360.22 not 460.22. I am very upset I don't think we should pay that in our end. That is something they messed up on. I will be definitely be looking for another insurance.

I would like to say I was a loyal customer for over 15 years with State Farm until we were in a bad car accident where an 18 wheeler hit us from behind. Not only was State Farm not "there for me" neither was my agent todd ** of albertville alabama. It took us over 1 1/2 years to even settle and I had $90,000 in my own policy which was never offered to us until we retained and lawyer and filed suit. I called his office several times to talk to him and even stopped by but he never returned calls and was never there. I started out with a great agent when we began but todd took over when that agent moved up the ladder. I am writing this in hopes that no one else has to go thru what we did.

My son and I were involved in an accident on Father's day while visiting my daughter out of state. We were T-boned at a high rate of speed, the other driver (insured by State Farm) did not see us. I have an attorney for bodily injury so I can only talk about a limited information. However, we were abandoned by State Farm for 7 day when I finally realized I better figure out on my own a way to get home. 10 days later I found out the driver was insured by State Farm, and started to contact THEM, they still had not called me one time yet. I had already rented a car and paid for it out of my own pocket.

OK so let me be upfront and help others out. State Farm is an insurance company, a business. They are not there to be your friend, and reading the reviews on here I think people have some strange belief that they are there to help you out. They work like any other company. They want profits to please stockholders. In order to profit while also raising pay for the higher ups, they need to intake more money and pay out less money. That's just the way it is, and you have to understand that. That being said, you have a right to get what is owed to you, so don't let this bully win. Get a lawyer if you have a claim. It is worth every penny, and they actually get things done.

I have been a State Farm insurance customer since 1998 and I was in an auto accident in 2006. After my accident I couldn't work so State Farm insurance told me I was entitled to loss wages. Don't do it, they make you pay it back if you collect another disability. How can State Farm make me pay back for a service that I paid for? State Farm insurance is a scam that hurts people and it ruined my life because now State Farm has a judgment on me to make me pay back for a service that I was entitled to.

I've been a State Farm customer for over 36 years and have never been treated as disrespectfully as I was in Ryan Tyler Agency. Office manager Carly, lied to me over the phone to keep my car policy. I'm currently getting a divorce and she told me my soon to be ex husband threatened to drop my car policy. This was a complete lie which has now escalated the divorce proceedings and has cost me a ton more money. I called Ryan Tyler personally and he covered for Carly saying he heard the conversation but I have a witness also who heard the conversation. Ryan wasn't apologetic nor sympathetic. He didn't care at all. He was very condescending. I will be transferring all my policies from that agency.

Hi. This is the worst company ever. I had them for 15 years plus or so. I never had this issue before. I rental claim was denied which should not have been denied. They have been giving issue especially this last agent since 2014. They made me feel like a criminal. I have always paid my insurance on time. I feel they are going to go out of business soon if they don't change. I have asked the supervisor for a different agent and I was denied. I am so glad I no longer have them as my rental or car insurance. Poor business practice. State Farm sent me a request for the third time to release my records for Kaiser. I have already mailed this request and faxed this request twice for the two accidents. They have been saying my case is under review since 2014.

I contacted multiple insurance companies when I bought my car and I chose State Farm because they seemed to have the best quote and I paid for 6 months ahead to get an extra discount. Worst decision ever. About a month later I started getting mail notifications that my premium had raised so I contacted the agent and she said to wait for a month, it would go back to the amount I agreed to pay. I wasn't contacted back so about two months later I contact her again and she tells me that she is sorry but that is my premium and I have to pay it ($400 higher than what she told me initially and I agreed to pay it) with no further explanation. I have NOT gotten in any accidents or gotten any tickets since I got the insurance, my premium was raised with no reason. They only act professional when they are trying to sell their business but once it is done, they don't care about their customers.

My husband and I have State Farm and have had them for years. I was in an accident in May (not my fault) that involved several cars. My husband called State Farm day (Thursday) and notified them. He was assigned a case manager and was told they would be in contact with him. A week later we still had not heard back from them and my husband tried calling several times to speak with the case manager. He was told she is on vacation and no one else would be able to assist with our case.

Yes I have been with State Farm a couple of years. I was paying our auto insurance thinking we had insurance. Come to find didn't have any for 3 months with no notification. Be careful with State Farm Insurance taking our hard earned money that's dirty???

My vehicle was stolen last year and I had total loss coverage with State Farm Automobile insurance. To make a very long story short, the vehicle comparables State Farm sent to me to justify a lowball offer were performed in violation of California Department of Insurance regulations. After many discussions with the total loss claims department and CDI, State Farm still has refused to settle for the Actual Cash Value which was very easy to determine in my case. If you have had a similar situation within the last couple years please write to me with your name and contact information at this e-mail address: **

My car was hit by my neighbors drunk brother while it was parked on the easement outside my fence. My car is old however it's a luxury model, intact, with low mileage until this guy crushed the door and took out my side view mirror. His insurance is State Farm and I took my car to a body shop where I was told the next day that they couldn't find parts for it. I called State Farm and asked them to put after market parts on it because I want my car fixed. They said they didn't do that and that they would cut me a check for the cost to repair it. I told the lady I don't want the money I want my car fixed. I don't even have a side view mirror. She got huffy and said "If you don't want the money, you don't have to take it and you can get your insurance involved to see what they can do for you."

My son who is on my automobile insurance (not State Farm) was involved in an auto accident through no fault of his own where the other driver (State Farm insured) was cited for improper lane change which caused my son's vehicle to be declared a total loss by State Farm. The driver of the other vehicle was not the insured and didn't have proof of insurance on him. It took State Farm a week to locate their insured and during that time my son was without a car, then they argued about the amount of the loss. I provided documentation that substantiated our claim that the car had a newly rebuilt motor to which their expert responded that State Farm considers an invoice from a local machine shop that showed testing, surfacing heads, etc. routine maintenance. Finally after giving up and trying to cut our losses we were two weeks ago that if we sent them our title by UPS next day that we would have our check in 48 hours.

My husband was t-boned by a State Farm customer 6/16/2016 just two days before our wedding. We got a rental car because we work different shifts and need two cars. After two weeks of not hearing anything from State Farm we figured we better hire an attorney. Their customer was found at fault the day of the wreck when she ran a stop sign and smashed in the side of our customized Mustang. Yesterday we got a call from the rental car place saying they needed the car back or a call from State Farm saying they would cover it. My lawyers and insurance have heard nothing at all from State Farm a month later... So I called them. They are investigating coverage and will not pay for anything at this point in time... Leaving us with a 500 dollar rental car bill that we cannot afford and we are back down to one car. No clue how we are going to work this one out. Stay away from State Farm. Nothing but aggravation.

My daughter was in a 3 car accident that was no fault of hers as was verified by the Ohio State Highway Patrol, however State Farm assigned her 20% liability which also reduced the payout on her 2007 Ford Mustang that they totaled. After two months of being abused by their adjusters and my agent I called an attorney who threatened to sue them over their subjective practices. Lo and behold they FINALLY accepted full liability. Thanks to this site I was ready for their **. Don't settle, sue.

I was stopped when a driver with State Farm insurance hit me. This happened over 3 months ago. State Farm had yet to reimburse me for medical expenses and lost work time. Getting my car repaired was a challenge. Finally after a month I got it back. The repair shop said State Farm was the problem and State Farm said it was the car repair shop.

I had an accident on 6/29/16 because a lady insured by them ran a red light. My vehicle is undrivable because both airbags deployed. A business located where it happened has video of this accident showing everything I've said. I have a copy of this video too. I was assigned a claims person on the first of July and still haven't been contacted at all for anything. I keep calling and all they'll say is liability hasn't been determined. They won't tell me if they've received my video proof or anything. I have 3 kids, 2 of whom have asthma and need transportation. They act like it doesn't matter to them.

This is regarding an incident that happen today July 5, to my daughter. She called for road service assistance and explained that she was in a parking garage and waited for 2 hours. When the tower arrive the tower is not for garage parking. The dispatcher did it wrong, so a next tower was sent for another 2 hours but the tower did not look for my daughter and left and picked up another one. All in all my daughter waited 4 hours under the heat of the parking lot. I think this service is unacceptable.

I filed a claim recently and just wanted my car repaired. I have never filed a claim before. They never explained to me properly on how the repair process works. I said I would do their select service where I can drop off my vehicle and repair at the same time, or so I believed. I was never told to contact the body shop on their list myself and schedule the appointment not until I had called the 4th time on trying to schedule a repair. I was able to call and schedule an appointment with one of the body shops on their select service list but I am still unsure if what I'm doing is correct. It's just been a very frustrating experience.

Almost 2 months ago I was in an accident. Not my fault. Was rear ended by a State Farm customer. I was sent to pick my car up 3 times of which when I got the first time my front two tires was throwing me off the road due to sliding during wreck. State farm said they weren't replacing them. The second time my tail lights weren't hooked up! The third time I got home just to notice the paint job was not good! 3 trips as well and a deposit to enterprise. Then was told they do not reimburse you for any of it! Now diminished value of my car is 5,050$$$. I of course was sent to do the leg work of finding this out at the dealership after an 8,000$$ wreck.

Was with State Farm for 18 years (policies included home, and 4-5 vehicles at various times), no claims ever filed on any policy. Roof was damaged in a large hail storm, and over the course of 4 years was verified by 3 roofers, one brought in by State Farm to insure no bias. Photos were taken showing all the damage, and the claim was denied. Shame on you State Farm!! You take people's hard earned money, do nothing for it, and find any reason you can possibly pull out of the thin air to deny their claim. Do not trust them like I did!!

I have had State Farm regrettably for a year now and up until this year I have had a problem with them increasing my payment every single month. They have also been drafting money from my account every month without my authorization... This is by far the very worse insurance company I've had in my life. The road side assistance is garbage. It takes 2 hours for someone to get to you and when they finally do they don't try to help you with simple things such as a boost. They're in a rush to get to their next dispatch to make money. Smh.