State Farm Car Insurance Reviews

I was in my first auto accident and chose a shop awarded gold standard, has the Porsche contract, but not a State Farm network body shop. It's going on 3 months and I have not received my car. It’s completed but the case is not closed. It appears the body shop and State Farm are in a feud. The body shop has several locations in LA and is not a small operation. I received this email below today, after a claims representative dictated to me the language on the phone. Can you imagine an insurer to dictate this after working with the body shop for the last the eight weeks prior on this exact car? Additionally there are hundreds of SF cars at these facilities. I suggest the attorney general gets involved.

On the 17 of November my husband was driving south on Andrew Ave and lady was coof Little Street and hit the front end of van 2010 Grand Caravan so I call State Farm and they did not take liability till a week later. Put me in a truck and two days later they call and said they going to total it out but I had a loan on it. They told me they not going to fix it. I ask why. It cost 7500 to fix it but they rather pay more to the car people and left me with nothing to get my kids around or able to take my sick children to doctor. I don't have any money to put down to get another van. How do that that make me whole. I feel cheated and treated unfair and no one will help me.

We were sent a non-renewal letter in the mail. We were not being renewed because of my husband's driving record: a speeding ticket that was 3 years old, and a wreck that happened last year when a tree fell on our truck. We called our agent several times to file an appeal and never received a callback, so we started looking for other insurance. We found the same policy insurance, for a lesser price and so we wanted to switch all of our accounts.

My husband got a new car, called State Farm at dealership. Got insurance. Then days later he gets a call from a guy named. Garod in Wayne NJ and was advised that the person didn't run my husband details. So now policy had to be canceled and deposit would be refunded once New insurance is set up. My husband got new insurance OCT 31, was told money would be refunded a week later. It's Dec 2 and still no refund. Each week told it will be sent out this week and then the week pass still no check! Bad business! State Crooks insurance is what I call them!

When I called to discontinue my policy because I found the same coverage for half the price, the person I spoke to (Lynn) was incredibly rude and actually hung up on me at one point because we were having a hard time hearing each other.

Why is it so hard to find an agent that will return calls? We are very dissatisfied with our local agent and want to change agents. Was told State Farm discourages against this, so guess we will go elsewhere. We were then told by another agent State Farm would rather keep us than low us because of agent, and that we had to call our agent and have them switch accounts. So my husband called our local agent, and as usual he never has time to talk and never returns calls. Always a fight with them.

I purchased auto insurance for my vehicle online on October 30th at 4 am . State Farm online priced me for liability insurance for my car 180.00. I thought that was pricey. I had been driving a scooter prior and had one auto accident almost 2 years prior. I assumed that I probably would have high insurance. Well I shopped around when it was time that I could speak to a live agent. Now keep in mind I don't even have a drivers license. So for any policy to be accurate I have to have a licensed driver on my policy. I never put a driver on the policy with State Farm. I honestly don't know how they ever sold me a policy to begin with.

State Farm hires nice people which makes it sting a little to not give them an excellent rating all the way across. I appreciate their attempts to balance customer savings with agent profitability but it's difficult and often ends up leaving a customer overexposed financially to liability if there is an accident. It's better to ask another non financially motivated agent about coverages you actually need versus going with the standard/state minimum coverages. Unfortunately, like many businesses you must have in-depth understanding about questions you need to ask and no one tells you what you don't know... So you'll never know.

Agent was very interested in getting to know me and what I needed in a policy. Lots of questions and feedback, getting the policy just right for my personal requirements and budget. Very forthcoming with options and suggestions, pros and cons, financial considerations. I felt like I had just made some new friends.

2 months now and still claim is not resolved. My wife was not at fault. Your insured pulled out in front of her and instead of doing the work you are supposed to do. After a trip to the hospital you make her get her own dr bills and do your job for you. Then after a crappy offer 2 months later our claim handler goes on vacation then gets back and goes out sick but somehow nobody in the entire company can send a check except him??? We got everything notarized the day it came multiple times. Got dr bills as soon as they were required. Now do your job and send our check. Bet your insured is already paid and riding in a new car.

We have had this insurance company before over 20 years and as time goes by this company has delivered! Whether it was a car accident or home incident this company always made us whole! It's a family insurance company.

The agent I have at State Farm is spectacular. He works very hard to ensure I have all of the necessary coverage. Unfortunately, they randomly raise my rates, which he has no control over. And the fact that State Farm randomly raises rates without giving you a specific reason irritates me. They should be staying in contact with their customers and letting them know why they make the changes they do.

Billing and service have been excellent for me with State Farm. Most of the prices I get from other companies are higher with less value. In 40 years of service have not had any issues for anything. Filed a claim for a towing change. Was paid the same day with a check for the whole amount. No questions.

I was in a car accident in late November. I filed my claim and while everyone was very nice over the phone, I didn't feel they were motivated to get my claim processed. It took 2 months for them to pay for the claim. My rental had ran out and I was without a car for over a month because I needed the wrecked vehicle paid off before I could finance the new vehicle. It cost me quite a bit out of pocket and I was very displeased with my service. Then they also ended up denying medical bills that should have been covered.

Had one of their insured back into my vehicle and came to the house I was visiting and told us he backed into my car. I got all of his insurance information and called State Farm to start a claim. Here it is 5 weeks later and now he claims he didn't back into me. I have called numerous times and they claim they are waiting for proof. Where did I get his policy number and name and all? I'm getting really tired of the runaround and just want my car fixed.

State Farm Agent Warning. Unfortunately, I would like to save you some heartache with one particular State Farm agent (Justin ** located by Hebron Public Library). He is not honest and altered our coverage without our consent. He recently reduced our coverage by as much as 75% in some areas and 50% in others when all we asked was to adjust the assigned drivers to covered drivers. This simple action took him over 4 months to accomplish, his customer service is really sub-standard for State Farm. Without a quick comparison, we would not have known that we are underinsured.

I have been with this company all my adult life. I pay my policy payments on time and all these years, hardly ever make a claim, you would think they would jump to come to you. Filed a claim, went to the claims center where adjuster surveyed damage. I thought it was rude of them to ask me to come to a claims center. I always thought they would come to you when you needed them. I then heard from them 2 days later on the amount they had decided on and I got check.

State Farm get TOP ratings from me due to how simplified they make things. No long wait time on hold when you call. They tell you what you need to know and does not waste your time! They answer your questions when you call and someone is available 7 days a week. They have awesome consumer relations and policy rates! Very PROFESSIONAL and HONEST! State Farm is as awesome as its slogan LIKE A GOOD NEIGHBOR. I was rear ended well over a year ago and they made sure I was able to travel to an important family function that was out of state!

I switched from Nationwide to State Farm because I got the same coverage for about $30 less a month with State Farm. A lot less expensive than most insurance. The only complaint I have with State Farm is they dropped me from their roadside assistance cause I used it 3 or 4 times in 2 months and can't get it reinstated for about 2 years. I did buy a battery which was the problem with roadside assistance.

I've been with them for 39 years and the company has treated me well in Florida, New Mexico, Nevada and Wisconsin. In filing claims, they have standard service, came in for estimate and check cut to repair minus the deductible.

I have been insured by State Farm for 10 years. This site really helped me realize my awful experience is par for the course, rather directed at me. Their goal seems to be to make life unbearable! I have talked to one attorney, who had a similar personal experience. What is their slogan: "Like a good neighbor State Farm is there." Huh, I feel so harmed and violated. Agents cannot, as at about 3.5 years, be involved in the claims process! Instead, I was told when I phoned a person whose name was on the letter, that he was not in. State Farm uses a "team approach" to claims, I was told. They are all independent contractors, which I interpret to mean they have no job security unless they fit the corporate mold, which is how to save a make $ for State Farm.

State Farm's rates are competitive. I feel like I'm not being overcharged. My agent is very knowledgeable, always answers my questions quickly and is very friendly. Plus provides me with other options if I want. I do not feel pressured to add things I don't feel I need and they provide several payment options.

I enjoy doing business with my agent and his staff, because they are helpful and really care about their customers. They always offer great customer service and treat customers as people and not a number. When filing a claim, the claims office did initially contact me. However, I had to follow up with them by leaving voice messages. The medical claims department is slow on paying medical bills that were incurred from the accident.

I was very pleased with their customer service. They gave me very understandable information that made filing my claim less stressful. However, in the past I have filed insurance claims where the representatives were rude and made me feel as if I was a bother to them, but I did not have to go off chain with this company.

Customer service excellent. I've been with Lisa ** firm of Raleigh, NC. She and her staff are friendly, professional and try to give you the best rate going that is comparable in the industry.

No complaints on claim handling. Very fair and upfront. No haggle, no hassle. Claim paid within 7 days. However, their rates escalate too rapidly without claims! Every renewal sees an increase! Never a drop!

They are all about the mighty dollar. They are one of the highest priced and their customer service doesn't show it. They could be better if they cared about customers' satisfaction.

Usually very good customer service. A couple of oops but nothing bad. Have a great rate that no one else can touch. Have been told that multiple times. Easy to pay online and access our accounts. We can call the office or come in to the office if we need something. Open on Saturdays too.

Pulling out of a multi level parking garage I was hit head on by a young person who admitted was looking at cell phone and dropped it and was looking for it while car was still moving. Person admitted fault and I waited weeks for their insurance to respond to the claim. At the end they stated that their assessment was 50/50 responsibility (which it was not) and that I should take care of my own repairs. When I was noticeably frustrated by this I requested to talk to a claim specialist and was put on hold for 10-15 minutes.

Been with them for a lifetime. So I bought a brand new MINI in 2013 and told them I wanted full coverage, the kind that will actually replace my car if something happens. I paid my premiums on time every time, and then one day I made the choice to run over the debris in the road instead of sideswiping the people in the next lane. It took out my tire and damaged my rim, and I paid cash for the tow, the rim, and the tire. State Farm paid $0.00 and they admit it. But the fact that I even called, still sitting in my car, thinking I might possibly need a rental (it was after hours on a Saturday!) before I got a friend to come meet me and help me out, means that State Farm entered an "at fault" incident on my record.

After my car accident, I called the number for my agent. It was after normal business hours so the person who answered me quickly guided me to what steps to follow, car rental information, etc. It took me about 20 min to get it all organized. They are quick to reply and easy to deal with when needed the most. I will recommend them, no questions asked.

They messed up my payments and called me 3x while I was traveling internationally and wouldn't stop calling until I answered the phone and they were incorrect about the payment. My father is a senior and a veteran and they didn't give a vet discount and were charging him $100 more per month than Geico. He was paying more for insurance than he was paying for his car. I got a better deal for my dad with Geico so we left immediately. I told my rep's office never to call me again about the bill and I now post through the app, which is rather nice.

I've always had polite and helpful responses when I call with questions. I just hope that after all the money I've paid to State Farm that they'll be there for me if and when I need them. The whole insurance business is based on our fears of what might happen. Not a good attitude for any business, in my opinion.

I like this company as they are very finely and easily to work with. Always willing to give the extra help. During a snowstorm last year they called to check on me to see if I needed anything and if we still had heat.

I recently looked for quotes for my car insurance to see if I can get a better deal than what I currently pay with Geico. I got a quote from State Farm and they gave me a higher quote than what I pay with Geico. Then a State Farm agent calls me and tells me how they do so much more than other insurance companies and that they "are always there for me" and serve me which is why they charge a higher premium. I was refusing to sign with them, but the agent kept pursuing me and finally dropped the price lower than what I currently pay with Geico. So that made me happy. Temporarily.

My car got hit from rear bumper by a car insured by State Farm and I claimed, however, after the investigation the State Farm guy called me and he told me other party claims for the compensation. During the accident day, my son was driving and the driver, who claim now, hits my car from back side. Apologizes and say no need for calling the police and gives all his contact information and insurance information and leaves without demanding any information regarding my insurance company and contact.

On 9/25/2017 I was rear ended while at a red light, driver was on the phone. Driver was found at fault and cited. I called State Farm the next day to make my claim. The driver (at fault) did not make a claim. Had to send in all the information and paperwork. It has now been over 6 wks and the only response I get is the "we need time to do our investigation". I have called them every day to attempt to push this along only to be told by a State Farm Rep that I should just file it on my insurance... this company sucks and are a pack of crooks. So I guess the moral of this story is if you have State Farm and you get into a accident just don't file or answer the phone, that way the claim will just sit and sit and sit.

I have been a State Farm customer for 5 1/2 years. No claims but they still raise my rates by putting false emergency road service claims and refusing to correct. One claim was even when I was away and my car was in a locked garage. I tried to contact customer and Libby ** who responded has done nothing, and now will not return my calls. She even told my agent NOT to correct the false report where they wrongly classify road service as comprehensive claims. I did a little insurance shopping and found much better rates with other insurance companies. So I am leaving.

After having State Farm for 17 years and no serious claims my husband is hit from behind. Other driver gives insurance info and gets ticket. I called in claim on Friday Aug 18, 2017. To repair car is over 5,000 so they total car. They offer 3,300 for car. We tell them we have receipts for 1,100 work just put into car a month before. They say very rudely, "Either take our offer or we will close case." But here is the part that I have problem with. They take out our 500 deductible and give us 2,800. When this happens I have bad feeling we are going to be out 500... After waiting over 2 months and calling numerous times about our deductible now State Farm just tells us that the man that hit us has no insurance and has been turned over to collections to get money back. Really, if man can't afford to pay his insurance he can't afford to pay for our car. I feel State Farm makes their insured carry some of their liability.

They canceled my car’s insurance once my policy expired, I did receive official letter, where I was given a due date and I knew my policy wasn’t renewing. They did this to me not too long ago and I didn’t pay too much attention because I was planning to sell this car anyway. My mom received a letter a week ago from DMV stating that she either needs to prove she has insurance on her car, or surrender the plates. She found out that her insurance policy is closed almost 2 months and she was driving without insurance unbeknownst to her. This is all happening in these dire times when my father died 2 months ago... I don’t know what I'd do if she got arrested for them being so careless.

My car was hit by somebody with State Farm insurance. After I got estimates, sent pictures to them and the estimate. They told me that they were still reviewing it. Every autobody place said, no matter where you go, the repairs will be around 1500 dollars. So apparently, State Farm estimators have no experience estimating because the damage can be seen from the images. It is just an excuse to slow pay by a corporation.

State Farm Auto Insurance is more expensive than other companies but they do give discounts for safe driving and multicar families. The local offices are small town businesses and give personal service.

My RV received some damage from rain, I have comprehensive insurance through State Farm. Due to the heat of the Arizona sun the shell of the RV was starting to delaminate. Causing 3500.00 worth of damage. I made a claim and the State Farm adjuster denied it because it didn't happen suddenly. I have been 85.00 a month for comprehensive insurance to make sure it would be covered. If you are looking to get insurance I would think twice before getting State Farm. I currently have the RV and 2 vehicles insured through them and I am in the process of finding a better company.

A driver Insured by State Farm HIT MY CAR. When the police report came back it stated that their driver was at fault. It’s has been such a hassle dealing with State Farm. Their client hit my car, I feel like they should be jumping through hoops to make me happy. Instead I had to ask them about a rental which they only gave me for FIVE freaking days, and my car was totaled. I also had to ask who I should talk to about me missing work, due to being hurt and going to the doctors.

I went to a dealer and I pay a hold for a car. After that I went to a State Farm office for apply for a loan and also the insurance. So they supposed to make me first the loan to see if I was eligible. No they make me first the insurance, they took out from my account $160 and at the moment for check the loan they don't give me the amount that I was needing. So we cancel the insurance and they told me that they were giving the refund in 5 days and I was waiting for 3 weeks. And all official papers of the insurance were coming to my mail and I was not having the car. They also send me the snapshot (for plug in a car). So I call more than 10 time to see what's going on. And after a month they send me the refund. So the point is that they take you the money fast but for make a refund they take forever. Don't recommend Stare Farm. Bad!

I am a good driver. At 55, I have never sustained a loss in a vehicle accident where I was at fault. That was until a couple of months ago. I have State Farm Insurance. I had to drive my classic Camaro to an appointment which is rarely used but it was my only choice that day. Sadly that was a mistake. That morning, I was in severe traffic where things would move and then come to a rapid stop. On one of those cycles, I could not stop in time and I had my first accident of my life where I was at fault. 20 years or so back I was home and two of my vehicles were parked on the street when a lady ploughed into the first so hard that it broke it free from park striking my second vehicle. All 3 vehicles involved were insured by State Farm.

I was rear ended by a State Farm customer. My car was totaled. It was an older model car, but I just put 1000 dollars into maintenance. Their payout was just 1000 dollars even though I provided them with receipts for the repair from one week earlier. The customer service was very rude telling me that they would not pay anymore for the car. So after being rear ended by their customer I have no money and no car. Their client has cost me a vehicle that I cannot afford to replace because my balance is now $0.

I had my policy with them a little over a year, I went to add my son to the policy but it was going to be $479 a month just for him! Not including my bill. I went ahead and put a down payment of 439 that day because my son was buying a car and we did not have time to shop around. I went home and found a much cheaper policy through Geico and called to cancel State Farm immediately. This was a Saturday so they were happy to take my money to create a policy but would not cancel on a Saturday and told me I had to call my agent on Monday.

Seriously TERRIBLE service! As I write this, my husband is stranded approximately a mile from home with no way to get our disabled Dodge truck home. A. Single. Mile. He called for a tow shortly after 3:30 PM, and he's still waiting for a tow after 5:30 PM (it's now 5:42 PM to be exact). We have ALL our insurances (five vehicles, one trailer, homeowners, etc.) with State Farm, we pay a hefty sum for it all, and ultimately, when it came down to needing a simple tow, they failed miserably via their contracted tow companies. Time to put our hard earned money into a different insurance company plus AAA. Terrible experience! And by the way, no, we don't live out in a rural part of California. We are within a five-minute drive of two smaller cities, and within a 22 minute drive of a large city. No excuse!

State Farm is a horrible company to deal with if you file a claim. Was hit by a drunk driver. My car was totaled. They wanted to pay me a very low price and canceled my rental car when I did not accept. Out of 25 years I had never filed a claim. They were very rude while talking with them on the phone.

On 9/4, I submitted a claim regarding my vehicle. I was told by my agent that for a vehicle to be totaled, there would have to be 75% of the total value in damages. Confident that the damages were nowhere near that cost, I proceeded. My vehicle blue booked at about 28,000$, and there was NO WAY that damages were 75% of that, as I priced out a brand new engine at about $8000, installed. All I wanted was repairs, from a company that is paid to repair damaged vehicles. They also said that if it were deemed a total loss that I could buy the vehicle back from them. Both of these were flat out lies. After some delay, because they immediately took it to the "total loss lot" when I specifically said it needed looked at by a mechanic, I got a call a week or so later stating that the vehicle was totaled. I asked them to show me how repairs would cost 75% of $28,000, and they said it only had to be 30% of the total value.

I just signed up for State Farm 4 months ago. I signed in Iowa then move to PA. I planned to come back within 6 months and the agent told me it's okay to keep policy in Iowa. Without my permission, they transfer my policy to PA and there was a $500 increase. Even I'm not with my Iowa agent anymore, they still tell me sign auto payment plan so I did, so I thought I would be charged automatically but I wasn't because the agent didn't handle it well. Then I decide to transfer from one agent to the other since the latter one is closer.

Year 2016 purchased State Farm homeowner's ins. at local agency. Three weeks later a secondary bill arrives for more money. Called underwriter for explanation and was told they found a weather related claim in 2013 and that was their reason. No weather related roof claim is reason to raise a rate so cancellation took place in 2017. Find a company with better business experience.

I have been a State Farm customer for auto insurance for 16 years. In 2016 I reported a fender bender where I was not ticketed and only called the claim in because of damage to my car. There was no damage to the other vehicle and State Farm did go up on my monthly payment due to the accident. I got married Sept of 2017 and at that time my husband wanted to add me to his car insurance. I then canceled with State Farm on Oct. 9 of 2017.

I have been with State Farm for 4 years. Through out these 4 years I have had the displeasure of my bill increasing every single month. Mind you I didn't make any changes to my policy. However, every month the billing department increases your bill. My bill went from 108, 130 (liability) to 147, 156, now 160 and this is only for this year. Last year was worst. My agent has no answers other than tax increases. Which leaves me baffled as to why EVERY single month the tax has to increase. Upon seeking answers from the 24hrs customer service phone number; I spoke to Jake a specialist, who is higher than a customer rep who behaved as if me wanting to know WHY every month my bill increased was annoying to him. So I asked to speak to someone else only to be place on hold for 10 mins.

My husband and I was hit from behind by a State Farm Client. Our car was totaled out. Both my husband and I was hurt but didn't go to the hospital that night because we had just left the hospital. My husband was diagnosed with Vertigo prior to accident. For me, I was the driver. I have been stressed, lied to, and even told that whiplash heals in 3 to 4 weeks by the claims rep. that is currently handling my claim. I called back to speak to her manager and had the nerve to say to me that my car was not that bad when the car was totaled out. My husband and I are an older couple. I'm still fighting with them today because the settlement amount they offer me for the injuries that has inflicted my body, being I'm disabled has intensified my health condition.

I have had State Farm for over 25 years. I stay with them and pay more because I have always had great customer service. I went to Walgreens and came out and there was damage to my car. I followed their claim procedure and took to one of their select service locations. This location could not determine what caused the damage. I get a call from State Farm saying because he couldn't tell what it was that did it, I have to now go to adjusters until they determine it be covered under collision. The damage is probably 6-700 dollars. My collision is 1000 deductible and my comp is 100. They don't want to pay a dime for a claim. Mind you, I have paid about 20000 to them in premiums for car insurance over last 5 years, Michigan rates are most wonderful! They are fighting a claim for minimal value and I have given them this kind of money! Ridiculous. I have not had any claims for a very long time. I will definitely change companies.

I received extremely poor service by State Farm Roadside Assistance. I called State Farm for jump start request for my car at 10:30AM in the morning. They send text that the roadside assistance will arrive in 45 minutes. It took 2.30 hours for assistance to arrive, the came at 1:00PM. In the meantime, I called the Service Provider, they were unable to find the records of my case. They just kept me in the dark for 2 hours and did not provide a timely service. Auto Rescue Name. H.E.L.P Roadside.

When I first took them for insurance coverage my bill was $171.00 including renters insurance. When I renewed it went up $20 to $191 because they said I moved to a high-risk area, but this is more of a retirement community. I had no claims with them, hadn't even gotten a ticket! When it was time to renew again they put my premium up to $209. When the rep explained that "rates went up in your area" I have experienced rate increases with other companies and NEVER was it more than $3 or $4 at a time. They also removed my renter's insurance for no reason without my permission to charge me more!! I saw the rate increases two a weeks ago and left messages and my so-called agent never called me back! This company is a scam and I hope somebody has enough of a complaint to sue them and put them out of business!

I have been a State Farm customer for almost 20 years. I chose this company not because they were the cheapest, but because I thought they were a reputable company that I could trust. Unfortunately, after having an accident, I realize that is not the case. My accident happened on the freeway at night. All of a sudden I feel something hit the side of my car and feel my tire slowly deflating, so I exit the freeway immediately. When I pull over, my tire is flat, my fender has a dent, my taillight is broken, and a panel is missing from the door. I took my car into a reputable repair shop with great reviews. After a couple days, I receive a call from State Farm, saying that they will pay for the body damages, but they will not pay for a new tire!! How does this make any sense? They tell me something about it not being covered in my policy unless I hit something with my tire.

First off took like 3 weeks just to review pictures and statements, I had to call them every time I wanted to check up on my status or to record my statement. Every person I talked to had something different to say. 3 people told me the other driver was at fault and 2 others said we were pointing fingers so it might not be anyone's fault. Keep in mind I got rear ended and my whole bumper was cracked while this other drive had 3 scratches on the front of his car. My bumper also broke off the following days. I finally called again today and had someone tell me the other driver was at fault and then realized we had the same insurance and goes, "OH you both have State Farm. Let me put you on hold".

State Farm is not a good insurance company. If you're looking for insurance DO NOT pick them. They will constantly change to a new company and change all your renewal dates. I bought my house in October 2007 and when I went to cancel my policy they are charging me because even though it's October and it should be my renewal date apartments it's not now. When I try to get answer they just keep passing me to someone else and then that person says, "Sorry I can't discuss that with you". Try calling and give me another number.

On 8/18/17 I notified my agent that I moved from Illinois to Texas. I was told to contact an agent here in Texas and they would submit the request to change. On 9/10/17, after many phone calls, their underwriting team finally completed their review however they charged me a surcharge for a previous accident that was I was not a fault for as the person who hit me had no insurance. In Illinois, I was not charged with a surcharge so I called them back and they resent to underwriting.

State Farm states on their website that if a claim is made and both parties have State Farm that each party will be treated like the other party holds a different company policy when making decisions on a claim. NOT TRUE!! They spoke to me as if they were the company representing the other party. I have been with State Farm for 34 years and have never made a claim. I am moving my 4 vehicles, motorhome, and homeowners policy to another company in fear of their lack of ability to properly represent me. They lost at trial in my sister's accident where she was rear-ended at a red light!! How do you lose that!!

I've been a customer with this company for three years. Never missed a payment. Everything was fine as long as I never needed to use my insurance. As soon I put on claim I was basically canceled for using what I was paying for. When I actually had to deal with the agent their communications skills was terrible. I was constantly avoided, insulted and charged more money on a renters policy that was denied when file claim on. Please do not do business with these people if you're looking to be treated fairly. State Farm, Byram MS SUCKS. There is so much more negative truth I can say about these people. They really don't deserve one star.

Hit & run no fault accident screwed the victim - Insurance decided to ignore repair shop advice to total truck. Haggled over every penny trying go as cheap as possible. 7 months later, 3 different shops saying it can't be fixed right cheaply, they claimed total loss. They appraised truck low and now he lost his 10k$ down payment and all the upgrades were "no value" to truck. He got punished for not dying in the wreck basically. Family has been with State Farm over 37+ years. Not after Friday though. They suck!

About ten months ago, I called the support line to cancel my policies. They tried to reach out to the local agent, who for some reason was unavailable at the time, but they let me know that they left notes for him to cancel the account. I assumed that had been done. Today I noticed that they had continued to take out $120 a month from my account. As this was a direct withdrawal, I only noticed it when reviewing my bank statements. I called the Support line today to tell them my account was supposed to be closed 10 months ago. They tried to contact my local agent to get this worked out. Again, he was unreachable. I have lost $1000 plus on this. Not happy.

I have been insured with this company for many years with two cars and rental policies and never filed any claims of any accusing any kind and always considered this company providing great service until on Sep 27 I was smashed on the fender in the shopping center and called police and since it was in private property, they can't write police report so I called State Farm and getting nowhere and I had pictures and the guy who hits me insurance card and taken with police presence but they told me they work on the case but I received no calls, no nothing for 3 weeks.

Been with State Farm over 20 yrs. home and cars and they drop me because of 2 claims. 1 on house another on 2 SUV. Paid every month on time. No accidents but you got all that money when I didn’t have claims. Can’t be trusted. Watch out for State Farm!

I have been with State Farm Auto Insurance for years now and I have full coverage insurance on my car with bodily injury and all so when I called for roadside service cause I locked my keys in the car and so they told me that State Farm removed my roadside assistance from my policy and they never told me I am disabled and they wouldn't help me unlock my car to get my car keys. They said I would have to pay for it. I explained to them that I don't have the money.

This review is for State Farm Car Insurance company. I have been with this company since 2009. I purchased a new vehicle in 2016. My car insurance went up. Not only did my car insurance go up they overcharged me and had to reimburse me. I called for quote to add another vehicle on my policy and they wanted me to exclude my partner who is in the registration as well as my name. My vehicle was involved in a hit and run accident with minor damage. I tried to file a claim online which was unsuccessful. I was instructed to call customer service to find out my policy had been canceled.

We were involved in an accident with a State Farm insured driver over a month ago. The driver failed to yield at a left turn on a green light and hit our vehicle. They left the scene of the accident without stopping to give information. They went to the police station hours later to get our insurance information and submitted a claim to our insurance without our knowledge. The city attorney reviewed their recorded statement and agreed to ticket them for failure to yield. State Farm will not review any information they have been sent and keep telling us their insured (who they can't contact) hasn't been proven to be at fault.

State Farm is the worst company I have ever dealt with. One of their insured drivers hit my car and drove away. After involving the police and finding all the information of the driver, State Farm very quickly sent someone out to take measurements of my car and the driver's truck. According to them the measurements did not add up and they denied my claim. Upon further investigation on my parts I do see the measurements add up and it is completely their responsibility to take care of the damages to my car. They will no longer do anything to help me and won't even send me any information that could be useful. And are refusing to cooperate with my own insurance company. I highly recommend no one ever use State Farm Insurance because I have never dealt with a less professional company who cares nothing about taking responsibility for their insured drivers. I'm hoping to save this trouble from any other customer looking into this.

DO NOT DO BUSINESS WITH STATE FARM - I have been with them for 27 loyal yrs only to be dropped and will not reinstate me due to a lack of payment that I have never been informed of. They dropped me in May/2017 only for me to find out in Sept because my license was suspended... Now no other company will write me for less than triple, yes triple my original premium. I have not accidents and one speed ticket. The Florida Insurance Commissioner needs to reprimand this national "Like a Good Neighbor" company. I hope someone who has the interest, concerns and authority to heath to all these negative reviews and take care of the consumer.

This is the worst insurance company I've ever had the displeasure of working with. My rates have gone up from $663.40 to $965.58 in just one year. (The entire time I've been with them.) I was in one minor accident. The accident was in January, they raised my rates in March at my next renewal. This was to be expected. What wasn't expected is that they'd raise my rates AGAIN this September for the same accident. It went from $746 in March to $965 in September even though I've had no more incidents. Not sure how this company's awful policies and even worse customer service is offering any sort of protection to the customer. I'd be better off in the long run if I'd paid out of pocket for the accident, which was less than $700 damage. I wish I'd never left Geico.

I got rammed by a drunk driver. State Farm said they would handle getting me my $500 deductible back, through subrogation. Being stupid, I agreed. When I called State Farm three weeks later, I learn they still have not even filed any paperwork with the other insurance company. I insisted that they send the paperwork, so they did. I waited another three weeks with no word, so I called that other company. It seems they were still waiting for damage photos from State Farm. Six weeks into the process and SF had not yet sent the documents needed. SF claims they never were asked for photos, even though submitting color photos is always a part of the process. So I think State Farm is slow, unresponsive and not thorough. I would have my money already if I had gone directly to the other company. SF claims to have the best customer service. I see no evidence of that. Quite the contrary.

So I have taken all my insurance off State Farm. My entire family used to be on it (a total of 5 people) and only 2 remain with State Farm. I got into a few wrecks this year and the last one was with someone who took a left turn right in front of me. The driver of the other car tried to file against me and State Farm completely denied his claim. The other driver was with All State and wanted me to take 30% responsibility because my whole front end wasn't smashed in. This was due in part to oversized, air cooled brakes on all four wheels. (PS the body shop I used and have sent friends to have a couple of things they don't do 1) take AMEX and 2) take claims from a prohibited list of insurance companies – All State was on the list).

I had damage to my vehicle. I got proof of who damaged my car and all the necessary info including pictures as proof. They denied my claim. Several months earlier my mother had 5000 damage done to her care and her claim was denied also. These jerks won't ever fix your car even though you pay for full coverage. what the hell am I paying $1000 a year for?

I've been insured with State Farm for over twenty five years and have been commended for my customer loyalty and recognized for my excellent bill payment history. I'm very disappointed that State farm; the company I have trusted to insure my vehicles and my home has made this decision not to renew my auto insurance policy so harshly without speaking to me first and or trying to professionally resolve the matter before terminating my policy. I have consistently promoted and depended on State Farm for over 25 years. This is not the customer loyalty service I have been acknowledge for in the past.

A driver insured with State Farm backed into my vehicle in a parking lot. The police report stated that this driver backed out IMPROPERLY. He came halfway across the parking lot and hit my car while in PARK position. State Farm is only offering to pay for 10% of damages. Really? Also their driver has a physical disability, Cerebral Palsy. By law, people with this condition must report to insurance company about their disability and must have updated modifications made to their car to ensure they are driving safely and legally. If not driving with proper modifications it can affect response time and reflexes in driving ability. I asked for State Farm to confirm that their driver's car was modified with specific updates for his specific needs. Two different agents told me that this information is not relevant to the situation!! Told me they only insure vehicles and don't investigate driver's health conditions.

I received an online quote from local State Farm Insurance telling me that I would save $560 each year over my current insurance. I have vintage antique cars so they came to my house, took pictures, told me that I was good to go. I paid my premium to them for 6 months, cancelled my current insurance and was told I was set. Just today, a week later, I was told they could not cover my vintage cars, after I already cancelled. American Family could and always has. I WILL NEVER EVER DEAL WITH STATE FARM AGAIN. Plus I have to wait 3 weeks to get my $521 back from State Farm.

I have been a State Farm multi-car subscriber for almost 40 years. I was shocked to receive multiple non-renewals on our vehicles several weeks ago. When I contacted my agent they informed me that due to two accidents and a windshield crack replacement in the last two years they will be dropping all of our vehicles. Neither of the accidents were my family's fault and drivers that hit us were cited on each. One accident was my daughter's over a year ago when she was rear-ended and sustained injuries. The driver that hit her was cited fully for the accident. The other accident was my vehicle in which I also was hit and actually transported to the hospital via ambulance. The other driver was cited fully for the accident.

So I was going to purchase an auto policy from State Farm. They gave me a pretty decent price so I went ahead and put down the deposit. After about 2 days after the deposit the Agent came back and said that the underwriters want to know about some accident that they said showed on one of my cars, not on me. I told them that the car was purchased used and that I never had an accident myself. So they continually asked about this accident that they claim that I had. I told them that I wouldn't make up a fake accident and just to refund my deposit. So here it is over 3 weeks after the deposit of a policy that was never approved and I still don't have my money. I contact the agency last week and they assured me that I would have by this past Monday. I emailed the agent today and he said 7 more days. I just don't understand why it's taking over 3 weeks to give me a refund for a policy that was never approved. I'm beyond upset.

My vehicle was hit by a non licensed teenage driver. My daughter and son in law were injured. During this terrible situation, I have started a new job. The rental car company Hertz that the insured uses has been incompetent at best as the vehicle they issued to me got a flat tire. Then they failed to tow the vehicle for 2 days. I was left without a replacement car to get to my new job and was forced to pay for the car myself today because they don't have claims people available to help with rental claims on weekends. I have been put through holy hell this past week as a victim of their insured. They did next to nothing to make things easy or right for me the victim. So I have hired a lawyer to ensure justice. Shame on you State Farm. Hope your shareholders have record returns! PUKE!

This company has canceled two policies on me in the past year. One auto policy and most recently on my motorcycle after 3 days of having the policy open. The auto policy was canceled due to a three year old speeding ticket. They have low rates but apparently you have to be a A+ driver to be insured with these con artist.

My sister, Pamela **, had a 1973 Mercedes. She lives in San Francisco. Over a year ago, someone hit her car. State Farm has been her insurance company for the more than 30 years that Pam owned the car. After the accident, they tried to fix the car but couldn't get the parts for a reasonable price. But they wouldn't total it either. I got KPIX consumer help involved and State Farm finally totaled the car and offered her $13,000. She accepted. But they will not give her the money because they say she must prove that there is no lien on the car from B of A. I tried several times to retrieve proof from the DMV online, but because the car is so old, the dmv doesn't seem to have information on it. I used the VIN and then the license plate number.

I have been with State Farm for 6 years. I had one accident involving me and a curb about 2 years ago. I expected my rate to go up after that but happily it did not. Then all of a sudden the renewal about 2 years later they increased by $600 a year! The only thing I can think is my credit. I have been very ill and my credit has gotten worse but I have auto debit with them and never missed a payment. I'm in my 50s and disabled so I hardly drive. It is not fair to judge my driving by my credit! I saw on here someone put in a $5000 claim for silverware stolen from their car!

I was with State Farm for about 25 years only changing when dire financial crisis happened a few years ago. As soon as I was able I called my local agent back and signed up again. Rate was a little higher, but coverage was excellent and I felt a trust with my local agent I'd known for years. I have 2 vehicles insured. I've had no accidents, no claims, no tickets. I'm the only driver in the home for both vehicles. I pay by automatic draft monthly, never late. Imagine my surprise when I get a letter last week stating ONE of my vehicles is being "transferred to the North Carolina Reinsurance Facility".

As Hurricane Harvey prepares to land in Texas I have to remind people of the way State Farm reacted after Hurricane Katrina. First, clients were sent a check for app $3,000, and those poor souls who cashed in were told that was it, they had no more rights to ask for more. The rest of us foolish enough to have State Farm had to go to court, which took me four years to get just a little bit of money. This process was so upsetting I hold the company indirectly responsible for the death of my partner. There should be a special circle in hell for those who do this sort of thing.

Last month I was sideswiped by a drunk driver, since that moment dealing with State Farm has been a total nightmare to say the least. Unfortunately because the person who hit me did not provide any information I was forced to file a claim with our insurance, State Farm. They did nothing, from the Agent CF to the Claims people. I had to go to the Police department and get the name of the guy who hit me (he was arrested and had no insurance information in his vehicle), then Google his name and all his personal information, obtain a copy of the accident report from the police, fax it to the State Farm Claims department people, and so on and so forth. All of that was their job which they neglected to do. They are a bunch of inefficient and inept group!

Happily with Geico for 4 years. State Farm agent called me and said "If you go with multi line policy you will get good discount." So I changed my auto policy over to State Farm. They provided me quote for 135 but after 15 days when I checked my policy I found premium has increased from 135 to 240. So I called my agent who has provided my quote and started my policy with premium 135. He said "Underwriter has found driving history which impact your premium." Before that I was paying 155 with Geico then suddenly it has increase to 240 and now if I chose any other provider premium has increased. State Farm Agent is too worst and rude. They just want people to come and stuck with them. I highly disappointed with State Farm.

They have responded to all my requests in a professional and timely way. This included adding a new car. Their rates are kind of high but they give a discount for multiple cars. I also have my homeowner's with them so that helps with the discount.

Only gave one star because couldn't give no stars. We paid our insurance up for 6 months back in March. We received the renewal packet with our new cards and the premium for our vehicles. We expected to receive our bill in the mail around the first of August, our payment due date was to be the 28th of each month. Yesterday we received a cancellation notice instead. When I pulled my information up online the BILLING PREPARATION DATE was 08/11/2017 and the PAY BEFORE DATE is 08/01/2017. If the preparation date is after the due date how can they cancel my insurance?

I was in an accident and State Farm without getting all the evidence went ahead and paid 20,000 to the other driver. My case got dismissed and tickets dropped, yet they still are raising my insurance even though it was proven I was not at fault. This company is a scam, stay away!

We have been a customer since 1993. Needed a new roof after 11 years, everything was taken care of. We use State Farm for house and car insurance. For 3 vehicles, only 2 have full coverage. Every few months the premium rises, almost 300$ a month now. Never had a claim for vehicles, only the roof.

Cheaper than All State and Progressive. Still charge more than what seems reasonable to me for me being single and stacking two vehicles and homeowners with them. I (knock on wood/thank God) have never been in an accident. I have been victim of theft and vandalism, however, I have been curious enough to reach out to the competition. All state and Progressive to be exact and ran by them equivalent coverage only to find that I would even pay more. Significantly more. I have been with State Farm for over 30 years. Wish I could find cheaper insurance, not better.

I've been with State Farm almost 30 years. They increase your premium every time you renew it. Called them asked for why? Because the high price will help other small insurance companies to survive. You pay the most expensive premium and get the worst service.

Have been with State Farm for 43 years. Customer service has always been great. Claims handled in a timely manner and with complete satisfaction. They go over our policies periodically to make sure we are satisfied with our coverage. Rates have always been very reasonable. User friendly website. Can pay premiums and check all policies online. Hit and run in parking lot. Called State Farm. Was able to take it into my choice of body shop. Was fixed in a couple of days. Paid my deductible. Quick and easy.

I have been a multi-line customer of State Farm for over 4 years. I actually added an additional auto to my policy this year. In 2016 I was side-swiped by a fellow State Farm policy holder. She lied to the attending officer and said it was my fault despite the physical evidence supporting that it was impossible. I was cited and took it to court. In the meantime, I contacted SF claims to tell them the real story and provide legitimate proof it was the other driver's fault and was only met with an extreme lack of due diligence and disrespect.

They're slow and they made it like you never paid in and were asking for free money. Insurance is a scam that government is supporting. We insure each car, instead we should insure the drivers. Cars don't cause accidents people do! Insurance companies and government demanded safer and better mileage cars and now besides the increased cost of a new car you pay twice just for the insurance. A bumper cost of 1200.00 plus. Nothing will change.

I had been with State Farm for 11 years, never had a problem until this last year. They are rude when you call to talk about your policy, they hang up on you if you raise your voice in the slightest, they are way over priced. I had full coverage. One accident (not my fault) many years ago, tried to talk to them as I'm not working to try & reduce my coverage, was quoted a price of $95.00 if I went down in coverage to PLPD. I had to do it due to money issues. When I called to give them my new address which I had already done because I had to change tenant insurance because I moved from upstairs to downstairs I asked what the next month of insurance would be & was told $133.00 $6 less than what I was paying for full coverage.

My vehicle was damaged by a towing company that State Farm contracts with and they required my car to be towed to their 'secure' facility. The towing company damaged my car and the tire which they deny any liability and State Farm will not cover the cost of damages. They require me to submit a new claim and pay another deductible for damage that no one will accept liability for. Their other option was to let me try to fight it out with the towing company on my own. I pay my premiums for my insurance company to represent me if I am a victim of damages but at this point I am a victim of State Farm and they will not cover any damages that were incurred while my vehicle was in their possession.

Happily with Geico for 14 years. I got a phone call from State Farm Auto. "We will save you $500 every 6 months" he says. So I changed my auto policy over to State Farm. The agent had a great detailed conversation of what the vehicle would be used for. During this conversation I explained I'm going to be a UBER driver. Only reason we got the vehicle (a 2014 SUV) After about 45 mins we hung up and I thought I was good to go.

We had a hail storm and my car got a lot of damage a lot of dings. State Farm Auto Insurance had set up a place to inspect the car because I wasn't the only one with damage. Within a couple of weeks even less I had a check in the mail. I would recommend State Farm Auto to anyone who is looking for an insurance Co. I also have insurance for my rental apt in case of fire or any other thing and I get a discount on my car insurance for having both with the company.

Purchased a new car, was quoted one thing, billed for another, charged another. Been going on the past 3 months. I called several times. They tell me someone is looking into it. They will call me back... They never do. After 3 months of dealing with the lack of concern on why my policy kept changing, I submitted a negative a review. Once I do that then the customer service manager Craig wants to call me saying they figured out the issue and it has been fixed.

Last year I was rear ended by a State Farm insured person who gave me an insurance card that was not valid. Finally he came up with State Farm as his insurance. I submitted my estimate for repairs and hired an attorney. After several months State Farm decided that I was 51% at fault even though I was rear ended. I had never heard of an insurance CO. saying the other driver was 51% at fault If it was a rear end. Now after months of my lawyers pointing out the obvious still not settled. STAY AWAY. THESE ARE THE WORST INSURANCE PEOPLE ON EARTH. Ps my lawyers confirmed State Farm was the worst to deal with.

I've been insured with State Farm for almost 2 years. I have home, life, commercial, and I bank with them. I've always felt that State Farm was the best until July 17th. My food trailer hitch snapped which caused a significant amount of damage to the trailer. I was assigned the worst claims adjuster that state farm has to offer Melissa ** out of Tulsa, Ok. She lied and said my policy wasn't showing in the system. After 12 days of being out of commission she told me not to call her phone so many times because she's on the other line and it's annoying to keep hearing the buzz in sound, she yelled at the top of her lungs and said "I HAVE BEEN VERY PATIENT WITH YOU!!!" Well I told her. "Isn't that's what customer service consist of, PATIENCE?"

I’ve been a State Farm customer since 1987 with auto, and have insured my home with them since 1994. I also had an umbrella policy with them. Over the 30 years as a State Farm customer, I have had only two automobile claims for a total of approximately $4,500. As a homeowner, I have never had a claim in 23 years. Unfortunately, I had an at-fault accident two years ago, followed by a speeding ticket in Hawaii about a year later. Hawaii doesn’t have traffic school, and my last ticket prior to that was well over 10 years ago. If the ticket had been in CA, I would have gone to traffic school, but Hawaii wouldn’t allow it. With respect to the accident, I unknowingly grazed a parked car in a parking lot, causing a $1,500 claim to the other owner of the car, with no damage to mine.

We have been insured with State Farm since 2004, at some point we even had our home insurance with them as well. Last year (2016) I was involved in 2 unfortunate car accidents which I was not at fault. 100% was the other driver's fault and this year they have dropped me because of my 2 personal injury claims. They dropped me as uninsurable and I have exhausted all the options to insure myself and no insurance company will do it. At this point since I live in Florida. Can't drive anymore as if I was a criminal with a criminal background and repeated traffic offenses. I have been put in this predicament by State Farm because they are greedy and they don't care. My driving records are the cleanest you can ever think, I have never been ticketed in my life yet, I have to sit In House arrest because of the way they cancelled my insurance.

Words cannot express just how disappointed I am with the State Farm - Mike McKeown Agency! I did an online quote in June and was guaranteed that my account was set up for auto draft and the agreed rate. I was told my assigned agency would contact me the very next day to confirm my coverage, etc. Of course that didn't happen. Instead I contacted them for my coverage documentation. Never once did they ask me about signing any forms. I noticed a month passed and they never obtained another payment, I therefore contacted them and they told me I wasn't set up but I could call in and get that taken care of.

I called state farm after office hours to cancel my policy. It was a Friday night and I had already purchased insurance from another company. The person I talked to did not help me and suggested me to call my agent's office Monday to cancel my insurance. He mentioned he can help me if I am purchasing a new policy. When I asked him, "Why can't I cancel my policy but I can purchase a new State Farm Policy?" He mentioned he is going to transfer my call to someone that I should talk to and he hung up the phone. The employees are so disrespectful and do not help you. They can only help if you are paying not the other way around. In general, they are not the best company for getting your car insurance. There are a lot of other companies offering insurances.

Horrible experience! I had an accident in January 2017 wherein my car was totaled and I sustained broken ribs and contusions. Rather than being concerned about me and my injuries, State Farm was concerned ONLY with getting me to sign a document to release my car to the tow company. They wanted me to drive over 40 miles to the tow yard to claim my items from my car immediately, and continued to harass me with phone calls and emails regarding this, even though I explained that I was under doctor's care and not released to drive due to my injuries. State Farm insisted that I was the only person who could go claim my items, and demanded that I do so immediately or they would not be responsible. I also was not permitted to retrieve the brand new battery I JUST GOT from my car. If my car is totaled, why would they need my new battery???

I was rear ended by a State Farm Policy holder. My car has a large fuse box and navigation equipment located in the trunk. State Farm repeatedly refused repairs to my vehicle, stating that "the damage to my Navigation system could not have been caused by the rear ending of my vehicle." This makes no sense to me, my vehicle is not as it was before the accident, and State Farm could care less!

Nov 9, 2016 I was hit in my 7 month old brand new 2016 Subaru Outback by an elderly couple. They have State Farm and were on their way to update their insurance from a recent move from California to Washington state. Repairs were done at the dealership where I purchased the car. I did get a rental also. The entire process took 2 months. I had a diminished value appraisal and submitted it to State Farm. They stated I did not provide any proof (I have a signed USPS notice that they did receive it). Ok they lie. So they denied my claim for DV.

I had been a 26 year member of State Farm. I used them for my home and auto insurance, never missed a payment or was late. Our truck was broken into over the weekend and about $8000. worth of hunting stuff, including 2 pair of Bino's and a spotting scope were stolen. I called the police, filed a report, and contacted my agent. Turns out that when I added my 2nd home that we insured with them they stated that it needed a new roof and deck before they would insure it at the lower rate. As it was going to be our home while our other one sold and our next one was built, we completely fixed it up, roof and deck included.

A State Farm policy holder sped out of a parking lot and slammed into my car. They were too old to be driving anyway which this seems to be State Farm's market. Old people that should not be allowed behind the wheel for any reason. I am a Geico customer but filed the claim thru State Farm since their policy holder caused the accident and was even cited. This was a big mistake as it has been over a month and they still have not paid my claim and they took the rental car away so I am without a vehicle at all as I am unemployed and cannot buy a car until State Farm pays my claim. If I happen to get hit again I will file the claim with my insurance company and let them fight it out with State Farm.

I have been a loyal State Farm Auto and Home Insurance customer for 25 years. Last year my wife got rear ended by another driver who was also rear ended by another driver. My wife called our agents office and the assistant there told her in these words, "you are on your own". The insurance company for the driver at fault did cover the damage for my wife's car, but it sickens me that State Farm did not offer any help whatsoever and said those words. I have yet to ever get contacted by the agent directly. My observations over the years with State Farm is that their assistants do all the work and very rarely does the agent try to meet their customers. I am looking for an insurance company with better service. Bigger is not always better.

I have a terrible experience with State Farm that I am still not able to solve!!! I canceled my insurance with State Farm and recently switched to another company. I need to get a refund for 35 days from State Farm and have been calling the agent I was working with for days!!! Whenever I call them, I am told that they would get back to me in 15 minutes and no one is calling me back!! I recently called State Farm customer service and they talked to the agent. They also told me the same thing. Their solution to us is just to 'wait' but they do not give us any estimated waiting time either. Avoid at all costs!!!

This review is specifically aimed and DAVID ** in claims who handled the claim. I was recently parked in a Safeway parking lot. When I arrived to the parking spot, there were no cars either in front of me or to either side. When I returned to the car a short time later... 10 minutes I found a car had pulled all the way up to my parking space, several feet past her marked spot and had hit and broken my license plate frame. I waited for the person to return to her car, shocked there was no note... And yes, it's just a license plate but at that point it was the principle...

I see several complaints about State Farm and have to say that every time I have submitted a claim with State Farm I have had a positive experience. This is covering a time period of more than 30 years and around seven or eight claims. My local agent's staff know me by name and are familiar with my coverage when I call. They are responsive, attentive and quick to return calls. I've never had to argue a claim item with State Farm and they have always settled claims quickly. The majority of accidents were the other party's fault so I relied on their subrogation of the claim. State Farm is not the cheapest insurance but they are among the best. I have had no reason to go elsewhere for 30 plus years.

I have shopped around at other insurance companies and I get the most for my value here at State Farm. I like their customer service.

So I am a State Farm insured. I have an auto loan through them, checking and homeowners' policy. I was recently involved in an accident where another State Farm insured rear ended me doing damage to my vehicle. It has been two weeks and my car is repaired but because the person that hit me never notified the insurance company and hasn't been able to be contacted they will not put the claim on her insurance but are keeping it on my insurance and I will have to pay $500.00 to pick up my car. A police report was filed at the time of the accident and State Farm received a copy of that report on the day of the accident. I should not have to pay anything. I wasn't at fault. My agent, who is typically easy going, was a total ** and told me to just pay the deductible and get reimbursed when they move the claim over to her policy.

My daughter lives in Houston TX. One morning, a lady flag her down on the highway. My daughter turned around to offer help. The lady told her, it was my daughter who caused her hit the curve on the off ramp and caused her flat tire. My daughter never hit the lady car, for all we know she could of had a blow out & flagged the first available car. So my daughter help the lady as best as she could. She even purchased her a new tire, so she could get to work. This mean lady, took my daughter's State Farm info, and filed a claim. There was no police report, but State Farm believed this lady, paid the claim without a police report & raised my daughter's car insurance. This is what happens when you help people out.

State Farm is the biggest crooks I know! My 16 year was recently in a wreck involved with a person that has ins through State Farm. The other driver ran a red light and caused my car to be totaled. My 16 can't attend football camp this summer and probably no ROTC. MY 16 YEAR old is a female do I mention that. These people not only not want to pay for their driver they have no manners and tell me not my problem and that's why I should have ins. It's ok though cause A. I have a big mouth and work with a large population of my county B. know my legal rights even though the representative tried to act like I'm stupid! You guys are the worst ever!

State Farm has been wonderful. You can call them anytime and they're always willing to help and go the extra mile to get the best rate for you.

State Farm is to me priced good. They are a good company and if policy prices drop they notify a person right away. They are priced lower than other companies I have checked out. I like their service and everybody is friendly and ready to help in any way. The one claim I had was handled quick and did not ask about fault.

I found State Farm generally very easy to deal with. 24 hour service and very efficient courteous assistant. Great customer service, but expensive if you have to use them. Agent very helpful and will be glad to analyze the policy to see if there is any place that you can save money. Very easy to contact their claims unit. However, still dismayed by the amount of the increase after filing a claim, having had them for 20 years with no claims. They are NOT forgiving in any way with an accident, even a very minor one.

Had State Farm for almost 50 years. We have never had a problem, everything has always been taken care of. While people look for the cheapest rate, service is what really counts. We have found that State Farm has found us great body shops when needed, pays their bills on time to the provider and takes care of the process without us having to make phone call after phone call. They take ownership of the problem and solve it. One phone call and the process is put in motion. Called for road service 2 weeks ago, State Farm had a truck here in less than 30 minutes, tire fixed, no payment necessary.

I was rear ended by a driver that is insured with State Farm. I have since sent in my claims for repair and have had to fight every step of the way to get them to cover the repairs. Every time I call, I get passed around and have to repeat all of the information over and over again. The lady I have been in contact with the most is accusatory and yells at me. As if it wasn't bad enough to get rear ended in the first place, this company is adding textbook "insult to injury." It seems like they are intent on beating me down until I pay for everything out of my own pocket. Horrible.

I was with State Farm Insurance for multiple auto policies (had 4 vehicles plus multiple recreational vehicles), renter's insurance, personal articles, EVERYTHING was insured through them. I was with them for just shy of 10 years when they kicked me to the curb because my husband had a couple accidents and a couple speeding tickets kind of close together (I've never had an accident or ticket on my record in the entirety of having my insurance through them and still don't have any). Not only did they cancel all of my auto policies, they refused to insure my new home (recently purchased instead of renting). My agent Charles Buckner located in SLC, UT entered a few of my policies incorrectly and I had to jump through a bunch of hoops to correct his mistakes. I would have been a State Farm customer for life and referred everyone I know to them, but not anymore. Where's your loyalty to the customers you expect to be loyal to you?

We have been with them for several years and have had no problems. We had to file a claim because of an accident and the process was fast and easy. Customer service was great and the agents were polite and fair. Good company.

I had to call and call again to get the correct papers I need. I was hit on the hay and still my auto insurance went up 60.00 dollars, I wasn't at fault. I don't think it's fair or should be legal to charge me more for auto insurance because of my credit, I wish someone would start a class action lawsuit against all insurance companies who do this. And I should be paying for the amount of miles I drive and only for at fault incidents, it's too bad American people can be raped by the auto insurance company.

Sterling flatware stolen from car. Filed claim -SF requested police report as claim was for $5000. Secured report- SF paid $2500 as that was the limit on my policy. All done very fast. Also, agent is very accessible, intelligent and understanding. I have had excellent, ethical service from a fine agent.

The agent never gave us any discount for being a loyal customer for over 35 years. I called him to inquire about any discounts we might get and asking about being a good on time paying client. He finally gave a very small discount, what I would call pocket change. Other auto insurance companies give their clients a discount for being a loyal and never late payment customer after a number of years. I should really check other insurance companies and compare their discounts and also for being a long time good paying client. If you don't ask other companies and compare you will never know.

Customer service in the Warrensburg, MO office is not very good. They seem to fail to update information when you request it. Also, every 6 months, they raise rates due to cost of living. I have never filed a claim, yet the premiums keep going up.

Overall, we like State Farm. We've been with them for over 30 years, and before that, my husband worked for them. They are usually responsive, but details seem to get lost in their cyber sphere sometimes (contact info, etc.). Our car was hit by an Uber driver (his fault). Filed claim with State Farm. Adjuster not readily available for Washington, DC, and emails and calls were going to the other spouse and it's aggravating. Tried to get customer service to call the correct phone/spouse who drives that car. It didn't work. Adjusters were leaving/retiring from the company (we were told), and they were spread thin. It was just the timing of everything that made it difficult for us.

I have had this insurance co for over 10 years and I never had any problems with them at all and the girls in the office are very helpful and friendly. I also have my renters insurance with them. So because I have two policies with them I get a discount. They made it very easy to file a claim when we had a hail storm. They set up a place for them to look at the car to see the damage it made. It was quick and easy process.

State Farm has excellent customer service and easy processes to claims. They however are high in rates and need to implement ways to reduce rates as other insurance companies have done, and they are not competitive with the apps for reducing rates nor accident forgiveness.

The agents are very indifferent, rude and inconsiderate. Not like they were when I signed up back in the '90s. The newer agents do not think of you as a person but a policyholder. I was not informed when my insurance agent died and I no longer did not have an agent who was looking out for my concerns. I was left hanging and had to find a new agent on my own. And when I did, that agent did not want to give me any discounts based on my circumstances. They do not look for the best deals that would benefit you. They are not consistent. So I left them after being a customer for 20 some years.

State Farm is a good insurance company. They are always there to help. Even with things that don't have anything to do with car insurance. In my opinion, when I get pulled over, the cop sees my stack of insurance papers, and just simply because State Farm is reputable, it seems like I was let off the hook for not having current inspection. I would recommend State Farm if you don't mind paying a little extra. You will get good customer service and insurance that is not a joke. I only have liability and I pay 96.00 a month. I had one wreck my whole life. To me that is a lot. I T-boned a car with very old people in it. Luckily they were not hurt, but it did do a lot of damage. The claim was paid, I never heard from those people so I think it was a smooth process.

The customer service is off the chart at Greg Stafford's State Farm in Anderson, CA. They always have great attitudes, always willing to help to make sure you have the type of insurance your situation requires.

Their service has met all of my expectations. The prices have been competitive and the service excellent. Filing a claim is very straightforward over the phone.

I have never seen an insurance company that is more considerate and as affordable as State Farm. They make it a habit of retaining their customers by being the very best. Definitely, the first call you should make after an accident is to your State Farm agent. They can help you in so many ways you would never imagine. They make arrangements and phone calls, look up phones numbers and provide recommendations. We get excellent rates too. We have used them since 1994 and if they weren't that good, we would have changed companies.

My then 18-year-old granddaughter was on our policy in 2015, and caused an accident. I was only 10 minutes from the scene of the accident, and dealt with the other driver, the police, and State Farm. They took my call immediately, got all of the pertinent details, and took care of getting the vehicle towed. The next morning, the adjuster looked over the vehicle; and everything was resolved within 8 more days. Best of all, there was no subsequent hike in our insurance rates. It was painless, simple, quick, and easy. Every step of the way, they took care of the claim. It was almost as if there was never a claim in the first place. Smooth.

It's nice to see priorities! Whether major or minor, usually glass and tow for us but it's all taken care of. No muss, no fuss. My agent help keep us covered. If there is a need her and her staff are on board! I'm hard to please. I don't want to take my own pictures or measure the road or crouch in the parking lot trying to find a tow. They know me. If a need arises we have a check up.

I was very happy with State Farm but now that I don't have a car, it is impossible for me to compare. Nevertheless, they're very professional. Person to person communication is so important since computer don't have feelings. And believe it or not, sometimes you need real people to talk to.

I have had State Farm for years and really do not have any complaints. Filing a claim is very easy. Customer service is always available. I do not agree with having to pay my full deductible on a hit and run though, but I am sure it is like that with all insurance companies. Wonderful company with local reps that are very helpful and always get you the price you can afford to pay.

They (State Farm) have always been good to me, polite, respectful and courteous. I took my damaged car to a direct claim auto-body shop for State Farm. Estimates done promptly. They pay for car rental. Two local rental firms are partnered with State Farm so when I pick up my repaired vehicle, I can leave my rental at the body shop. They have good follow-up communication during and after a claim. I would not expect this type of personal treatment from a large corporation.

I have been with State Farm for 4 yrs, had 2 dandy wrecks and they have paid for 2 cars (not mine) and have always been so nice to me and have never cut me off or raised my rates! Get State Farm because you will love it!

My agent and the State Farm people are great and always helpful. They keep me on time and on track with all of my policies. They always can answer a question, don't mind giving you a quote and they keep you updated on potential savings. Even when they couldn't help me they gave me help where I could assist myself. They are always pleasant and efficient every time I have had to speak to them no matter what the call is. The claims people are very informed and they go the extra mile to contact you. I am very busy so they email and they also call. They often made the experience a pleasant one. They are great sources of information and they made me feel like a person not a number.