State Farm Auto Insurance Reviews

My car was damaged by a trucking company which agreed to pay $15K for my repair on a 2022 Nissan with 2,889 miles. State Farm refused to use new parts on a new car & not a certified repair shop. They sent a $7K check to cover the repair and would not escalate any discussion. Question #1: What do they plan to do with the incremental $8K they will receive from the trucking company? As a 20+ year State Farm customer I am appalled. My policy covers 3 cars, my home and life insurance. I will work with the trucking company directly and find a new insurance company. State Farm blew it!

Their customer hit the rear bumper and tailgate of My car and My car was damaged due to this accident. But they said they will only pay me $486 and that is not Fair at all. Because the repair cost of this accident was much higher than this, but they said that my car was damaged before and they said that they will not pay for it. But that wasn't true. They lied to me and gave me $486 to not pay for the damage amount of my car, they didn't care about me and treated me very badly. I will not prefer to State Farm exactly!

I've been a customer of State Farm for over 20 years. I have had no claims and they increased my premium 43%. They say it's because all the other insurance companies are pulling out of Florida so they must charge more. But 43%? That is RIDICULOUS. They are ** small business owners.

We have done business with Chris Tulloch for several years and he is always very honest and quick to respond. He goes above and beyond to make certain we have the coverage needed and understand all of our options! You could not ask for a more trustworthy Agent on your side!

I contracted State Farm for auto and rental insurance 28 days before my old insurance would be terminated. I gave them all the information they requested for a quote, including information about a ticket we had. They gave me a quote for 6 months and I paid for it 20 days before the policy would go into effect. Three days before the policy started, I received three letters (one for each vehicle) with an 'adjustment, making the quote they initially gave me more expensive. They declined waiving this new quote and I was told, on the day of when the policy would go into effect, that they were hoping to keep my business but, if I chose to cancel it, they would refund the premiums. This means I would have to find another insurance right away or be stuck with a company that took a long time to process my application. These are the type of practices that make companies these days untrustworthy.

State Farm has been overcharging us and misadvising us for years and years. We found out when we went to go get new insurance after your rate hiked us twice in 1 year adding insult to injury and double overcharging us, on top of what you already misadvised and pillaged us on our policy. State Farm is going to lose their butts on their ** business moves because of their unprofessionalism and their win win for State Farm and screw the customer. And rightly so! 1 suggestion from a professional State Farm agent could have saved us thousands over the years we were overinsuring ourselves but no. The greed was more important to your agents. Never again! We are disgusted with this sham of an insurance company.

Drive Safe and Save is designed to intrude on your privacy by monitoring you ALL THE TIME - whether you are driving or not. They want to log where you are and what you are doing even if you are on a holiday 3000 miles away and your car is at home. That's what I noticed happened to me. I took a flight into San Diego and spent some time in Mexico. I never rented a car and my car stayed at home 3000 miles away. My iPhone warns me that State Farm app is tracking me 30 times a day. YES they want to know where I am walking, eating and crapping. This App is not about Saving a few bucks for driving less - They want to track and log your activity and perhaps sell it to some corporation or country to harvest it for power and profit. Makes you feel like you are on a leash. Makes me feel violated. How is this even legal. Where is our government. Sold out??

Steve ** has been my agent for fifteen years. I really never had much contact with this agent until recently when my rate 29% in a year for my car insurance. My small, Mazda SUV is over six years old. No speeding tickets or at fault accidents. I have a great credit rating. Have home and auto together. I am 60 years old and live in the suburbs. Only issue was while I was at swim with my disabled son, my car was ran into by another car (just prior to my rates going up). Interesting--I wasn't even in the car!!! The house has had no claims and I lived her for 30 years!! I did the Lexis Nexis report and no answers there either. Steve just didn't know why-- only possibilities. No answers. We emailed and phone calls over and over even though all of his "possible scenarios why" were disproven. He would give me possible reasons why- which were not factual.

I've had State Farm insurance for over a decade. But recently State Farm added coverage to my policy without informing me (just like Wells Fargo did with bank accounts) and insists that I pay for it. When I complained, my complaints went unanswered. And State Farm doesn't send proof of insurance cards on time, meaning you're driving illegally. If State Farm can't handle the basics of insurance responsibly, and won't respond reasonably to genuine complaints, it has no credibility. After all, insurance is only their promise to do what they say they will do. If they ignore the facts when only $100 is on the line, imagine what they will do when the claim is in the thousands or more. Goodbye State Farm.

This insurer is not " your good neighbor" and "never there" to help. Simply put my vehicle was rear ended by their insured in Sept. 2022. Determined a total loss nearly 4 months later which was established 3 days in. The agent said after numerous contact attempts in 3 months or more never viewed the uploaded total loss photos. It is May 2023. An offer was given which was not actual cash value. I followed their rules and presented 3 examples of actual cash value. One of their quotes was a vehicle that had hit a tree for a comparable to lower the actual cash value. They ignored the counter offer.