State Farm Car Insurance Reviews

Michelle is a very nice service representative in the office. She is kind and polite, very helpful and always makes sure you are well advised. She knows her insurance business and is pleasant to work with.

Byrant ** is great. He saved me a lot on my insurance. Please use him as your State farm representative.

I experienced the best day ever when my agent Sean helped me with my issues. He was so kind, polite, and understanding. Thanks 😊

Sujeet ** did a Great Service, and was very knowledgeable and helpful, I would recommend him and his Office Jenny ** to anyone looking for Great assistance for Insurance (Auto/Life and Rental).

I had my house insured since 1992 with State Farm, so several months ago some shingles blew off the roof and I fixed them myself. I have done Construction most of my life, including shingling several roofs myself. They wanted a contractor's invoice as proof that the roof was repaired. I told them I repaired it myself, and I would send pictures, so they said send them at their number, which I did. I thought that was the end of it until I recently got a letter saying my insurance was being canceled because I did not show proof that the roof was repaired, so it's been canceled, and I'm in the process of finding another company. I would not recommend them to anybody. I had been a faithful customer with no claims for all of those years on my house and cars, and they treated me like this, so if you're considering State Farm Insurance, forget it. And in case you're interested, my agent's name is Devin ** in Southern California.

I had State Farm liability insurance and another driver hit my car that has State Farm full coverage. I made a claim even though I only had liability and the other driver made a claim the same day which was the next day after the accident. They call me 10 days later and tell me that they're dropping my claim because I only had liability trying to make me feel as though the other driver wasn't going to have to pay because I only had liability. I had to purchase the crash report to find out that it was their insured that had hit my car, And by their own admission they had knowledge of the incident since the 23rd of February and they try they dismiss my claim on the 5th. The months were February and March. My bad but this is May now and they still are not wanting to pay me for my property.

I recently had to deal with a minuscule windshield chip—no bigger than a penny—and the experience with State Farm’s corporate service was a total nightmare. First, I tried using the website to submit the claim, but it kept throwing errors and wouldn’t let me finish the process. When I called customer service for help, I was shuffled around like a number, being transferred 4 different times. To make matters worse, I specifically requested a Spanish-speaking representative, but none were ever available to help me. It took over an hour of phone tag just to book a simple appointment for a tiny chip. The only reason this isn’t a 1-star review is because of Safelite. Once the appointment was finally set, Safelite handled the repair smoothly and professionally, as they always do. State Farm really needs to fix its broken website and provide better support for its customers. A simple repair shouldn't require an hour of my life and four different agents.

Had a hail storm, you didn’t cover the roof replacement, now you are increasing our price on our vehicles because our garage for our vehicles which is 7 miles away. You really suck

January, 2026 my car was sideswiped by a Toyota truck. The driver then pulled in front of me and hit their breaks. The State Farm Claims Adjuster did not see any problem with this because the other driver said I was in his lane! **. No more Good Neighbors from State Farm!

I have been with State Farm for 3 years. I have 3 cars, a house and a balloon policy. We were recently told that SF is canceling our Auto insurance due to a recent claim on one of my vehicles. Had I known that claims to have 2 windows replaced from rocks coming off other vehicles, I would have paid the roughly $1000 out of pocket to fix my car. However, I would not have guessed that window replacement would have factored into their decision. Lessoned learned, if repairs are minor, just fix it. I will be moving all of my policies to another company and based on this (and my appeal was denied), I would never recommend this company to anyone.