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Satisfaction Rating

Rate increase - I've been with State Farm for a little of 2 years. My daughter got a car. I co-signed for it. My went up to 297, which was ok with me because of my daughter age. The problem came later when I purchased a car. It went from 298 to 312. Still no problem. Several months later it went to 336. Still no problem. The problem came when I call to make a payment it was 368. They said it was because of the device they sent me in the mail that I never used. But they said they had given me the discount prior to sending me the device that I never used so they charged me for it. But how are you going to give discounts when you never activate the device to your car so how did they track it? I paid the 368 then my payment went from 336 to 351 after I paid for the device I never used.

So then my younger son got his DL so I added him as a driver because they said you have to name everyone in your household with a DL but excluded from the policy, so I get a bill for 633+. So I called the local office and the girl was rude and she had a nasty attitude when I tried to get some understanding about the bill because it was ridiculous. Of course she was no help. This company or individually owned need to get qualified agents/employees. One agent called me about the first increase and that was it no one else ever call me or notify me about the other increases. I use to think it was a pretty good company but not anymore. I am in pursue of other companies as I write. I agree there should be some investigation of this company. It is a RIP OFF!!!

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I called Roadside Assistance around 5:15 pm Wednesday 5/31/17 from the parking garage of where I work, which is also an hour from my home. My husband was at his work which was also an hour away from our home in the other direction. My car stalled in the parking garage of where I work. My husband said to call State Farm's Roadside Assistance. So I did. When I called, I told her I wanted the car to be towed where I live, she said it would be $29.25. She was telling me unless I paid the 29 dollars, there was NO tow. So I gave her my debit card, she sent me an email receipt to my email. I waited and around 6:55 pm, I got a recording that the E.T. A would be 5 minutes. I called back at 7:32 pm and the lady on the other end put me on hold and said the driver would be another 25 minutes.

By that time, my husband called frantic that not only was it dark, but I was on a desolate road; he decided to come for me. I got a call from a driver at 8:30 pm, at this point it was very dark, he asked me if I needed a tow, I yelled at him and told him; "yes, 3 hours ago". He asked again if I needed him, I told him; " no, my husband was coming", he said "Ok no problem." My husband got to me which was at 8:40 pm and the another driver called and asked me if I needed a tow. I said the same thing: "yes, 3 hours ago". He asked me; "didn't state farm tell you I was at a state police situation?" I said;"no". Meanwhile the security guard came out from the business I work at to see if I was alright, I told him everything and he said he was thinking that he and his wife will switch to State Farm but after seeing I've been hitting for 3 1/2 hours, he said "forget State Farm."

At this point my husband did all he could to get the car going and we switched cars. I decided at that point to call roadside assistance again to tell them how horrible they are and this was totally uncalled for. When I expressed to the person, and I was not gentle in my approach, she put me on hold and never came back. I called again, making sure I cancelled the tow, and I hear I will receive a refund in 7-10 business days, I expressed very sternly that it took 2 minutes to take my debit card, NO ONE EVER SHOWED UP TO HELP, and it's going to take more than a week to get my money back for services I never received!!! I called my insurance location in the morning about this and they had the complaint department call me; what good that did. She gave me a bunch of rigamarole of how State Farm is upstanding and they stand by what they represent.

This was my first time using roadside assistance and this is what they did. I let them know what my husband said about how upstanding AAA is and that there has to be a better insurance company who would stand for what they represent. A year or so ago, I had a car-homeowners insurance with a company for 23 years, I had a piece of jewelry that got eaten up by my garbage disposal with a $1500 price to have it fixed, I called my previous insurance company and they said that in order for them to pay that, it had to be either destroyed by a criminal or a volcano. I DROPPED THEM! -- for State Farm... go figure!!!

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I have been with State Farm for 30 years and never had a problem until recently. I have not had any violations since the 90s or any claims ever. I have my house and 3 cars with them and they just keep going up and up every time I turn around and I am sick of it. State Farm is about to lose my business and the funny thing is I hardly drive at all anymore but every month I can count on a increase.

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I was with State Farm insurance and my payment was coming out of my bank account automatically every 12 of the month. They had the wrong address and they NEVER send me a letter saying my insurance premium was going go up. On the day of payment they took 390 for the monthly payment. My bank account overdraft and it's been more than 20 days and I have not been able to receive payment. My rent is due and I have a budget and my car it's currently with no insurance in case of anything happen. It's the worst experience ever. I would like to know if there's something I can do.

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I have been a State Farm customer for 13+ years. I only stuck with them because it was under a multi-car family plan. For being a loyal customer of 13 years, they never once treated their customers with respect. Always rude whenever I called up there to either get a quote because I was thinking about switching cars or calling about a claim. They were never helpful and huffed on the phone as if you were such a problem calling. My rep's name was Gale in Olive Branch and she has been so rude and unprofessional anytime I spoke with her. I have a perfect and clear driving record and several times they increased my rate and said that it's because of the state. However, I finally called it quits with them and went with another Insurance company that has high ratings and great reviews. State Farm has low ratings for a reason!

They don't care about their customers and all they see is dollar signs. My account is auto-drafted every month and last month, my full coverage went from $100 to $160. When I called them to figure out why I was charged so much, they say it's based of the state. When I told them I'm going somewhere else, they got hesitant and were trying to convince me that even if I go anywhere else the rates are going to be the same. Well that's a lie! I got my new insurance immediately with another company for half the price! Like I said, all they care about is getting money out of you and make excuses.

It doesn't matter that you've been a loyal customer with them for years and have a clear driving record, they will take and take till you finally leave! My entire family is no longer insured with them and we all got full coverage insurance for half the price elsewhere. And better customer service too! From a business standpoint, businesses are suppose to build quality relationships with their customers and show appreciation to their customers. Make their customers feel like they are in good hands. State Farm is a joke and does nothing of a sort but empty your wallet.

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When I first applied to State Farm in an entry level claims position I was ecstatic. I was thinking I would reach a sort of corporate level job that I could build on and have a future. When I went through the interview process a State Farm representative thought I did so well she applied me to be in a claims-express position. After a few weeks I got a call from another rep saying I got a job in the lower claims department. I asked about the previous rep applying me for an express position with more money but was interrupted and said this is where I would be. I should have known this type of behavior would be synonymous with State Farm.

I quickly learned that their quota and daily bottom line was more important than someone that had just had their life turned around in an accident. We would have weekly one on one meetings with managers that would threaten our job with call time lengths and quality control paragraphs that we would have to read word for word no matter the situation. My very first meeting with a manager I was given a dose of reality by management that if I didn't keep my call times within quota (which was 8-9 minutes at the time for auto) or follow the word tracks I would be fired. Your shifts would change every so often and you would be assigned new managers. We would have these managers with college degrees brought in that knew nothing about the position.

It's ironic that they could threaten our job because of their bottom line when in fact they knew nothing about that position themselves. In fact when my manager, at the time, would have to take calls she would have to call one of us over to help set up a claim or take a call. As you may know you cant control the type of calls that you get and some situations might take longer than others. Let's say you have a week of calls that are more strenuous than others. This doesn't matter, you will still get called out in your meeting as to why you could not control the call.

Do not ever doubt for one second that State Farm cares about you or your accident, even fatalities which I had several of. These managers also control if you are eligible for promotion. If you do not meet quota you will be reprimanded and after so many times you are not eligible to apply for promotion. The only manager that I had that had any common sense or sense of caring in that upper management position was Ron ** out of Richardson, Texas. All other upper management positions and managers were so far up their ** I guarantee they didn't know to put one foot in front of the other.

One instance out of the many actually involved an employee of State Farm. We worked from 12:15 PM to 10:30 PM and one night about 9:00 PM he received calls from his siblings he had not talked to in years. Turns out they were calling him to inform him his father had been murdered in Ohio where he grew up. As you may assume having to leave Texas and gather a funeral for his father would take more than two or three days but that was all they gave him. He had to take vacation days in order to be paid for the few extra days he took off to bury his father. State Farm exonerates the motto Like a Good Neighbor but acts very much like a bunch of money hungry corporate animals with no soul. This is the worst company I've ever worked for and their lack of leadership shows in the consumer reports and reviews. I'm sorry everyone, I hope this gives you some sort of insight as to what the culture is like inside the company.

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I helped a friend out with a car. He got State Farm insurance. He hit a deer. By SC law, if you are not in a safe place, you have to move your car to a safe area. Because he moved the car, State Farm refused to pay or honor his legitimate claim. Because I was co-signed for the car, we had to total it and put the negative equity onto a new car. Same friend hydro planned, and went into a ditch. State Farm again denied the claim saying that because he was not at fault for the accident, they do not have to pay. Thank god I have USAA, and I will let them get the money from State Farm, because as a disabled veteran, I should not have to deal with them in this way and their fraudulent practices.

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Neighbor truck matches bumper, he parked right by it said did not remember hitting it. Hit beat up 4x4 would have hit it feeling like his front Axle bouncing when he turned it tight when he pulled out. So neighbors says he does not recall hitting my truck, he had no problem giving me his insurance number and information. A cop came by the same one that I made the report to. The neighbor did not say he did not recall hitting when the cop was there. He just continued to give me his information. Given this is the second time State Farm has attempted to Deny my claim I do not recommend. I do recommend a Chicago company call CERBERUS, He Takes Claims Insurance companies, do pay and sticks it to them like no other. I wanted 500 dollars and he got 3700 out of them. This time I want my deductible, I have the other guy's insurance information. I guess It's time to change companies.

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3 weeks ago someone wrecked into my car (that I had for less than 5 months) & they had State Farm Insurance. I have had to deal with other insurance companies in the past so I expected this process to go smoothly. I was soooo wrong!! This company should be shut down because they are completely unethical & have some very illegal & shoddy practices. Needless to say, I still have no vehicle or money & no rental car either. The customer service department workers are very rude & not helpful. They claim to have done things that they haven't done at all. DO NOT USE THEM! THEY ARE TERRIBLE!!

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I called customer service for 3 months after my local agent could not do her job correctly. I was transferred from one customer service to another for 3 months with no help at all. I spent at least 6 hours a day on the phone for 3 months to try to get help with the mess my agent made out of simple car insurance premiums, that somehow turned into a home owners policy? What a nightmare. I will Never have insurance with this company again.

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We have been insured with State Farm for a number of years. We insure two cars driving a total of 30k miles per year. I was hit by a person while sitting at an intersection when the other driver ran a left arrow from one of the non turning lanes. State Farm has wrongly reported us in such a manner so as to make it costly for us to obtain insurance with other predators. Mandatory insurance should be rescinded.

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State Farm Auto Insurance ** 842 Route 25A Suite 1 North Port NY very irresponsible. Whenever I needed Road service they never showed up. I canceled my Insurance because their Premium kept getting higher and higher. They are a high risk Auto insurance Company. If other customers had accidents your insurance will go up. When I canceled my insurance State Farm were suppose to give me a refund for 10 days unused Auto Insurance premium and they are refusing to give me my refund. I would not recommend State Farm Auto Insurance to no one!

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When I switched my Auto and Homeowners policies to a new company, the new company failed to notify State Farm of the new coverage. When I discovered four months later that I was not refunded my premium by State Farm I requested a refund. They refused to backdate more than 30 days and refund my policy premium in full.

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First to say, I would stay clear away from State Farm. If you want to deal with animals I suggest you go to the zoo. It's a much nicer experience. I called for quotes after being with Allstate for 15 years and a State Farm representative gave me an excellent quote which I locked in. The next morning when it came time to leave the down payment they never called me back or try to even reach me after leaving multiple messages. Late that afternoon I called them again finally got a representative only for him to say that the quote that they gave me the night before was the wrong quote because they put in the wrong address. I have a copy of an email from State Farm with my correct address on it confirming the quote.

All I can say is I smell a rat. Even though I pay more with Allstate I can sleep at night and rest assured they won't raise me as they haven't for many years and they only give me incentives to stay with them. They also pay when having a claim. The nail in the coffin is after reading all these horrible reviews on such a scam of a company. SCAM FARM will eventually crash because if it's poor quality help and scam like tendencies. Stay far far away.

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I was hit by a State Farm insured truck while stopped. The damage to my 2013 Porsche was extensive, but State Farm decided to repair it. State Farm arranged a comparable rental car through Hertz. A 7 year old Kia Optima with a crack in the windshield, a leaking tire, and smells so strongly of urine that it makes your eyes water. I have requested a change in rental car 5 times, with multiple promises that someone will get back to me. I have yet to hear from anyone. It has been 7 1/2 weeks since the accident, my vehicle has had numerous adjusters write reports, and it is still sitting in the same place, repairs have not even begun. So incredibly disappointing. BE WARNED!!! Awful experience! I will be filing a lawsuit in the near future.

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April 2016, our SUV was parked on the street and totaled. A drunk driver running a red light from the police clipped a vehicle coming through the intersection. The end result was a chain reaction; our car was hit by another parked car from behind and my car slammed into the car in front of it. So what happened? Nothing. From April to September State Farm continued to bill us for a car we did not have or could not get access to. The police had our vehicle towed by a private company. However, that company turned out to be a scam and refused to even give us access to the car. The car was destroyed without our knowledge, and the plates were never recovered.

Now at this point you're probably asking why isn't your car insurance helping you? We were asking the same question. After 6 months of overbilling, my husband losing his license for driving an uninsured vehicle (a nonexistent vehicle), our other vehicle being unusable (no insurance), one year of battling the tow company and 6 months battling the DMV, they refuse to reimburse us. Use them if you want, but don't expect to get what you paid for.

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I have had State Farm Insurance for both my home and car insurance for 5 years. My husband was hit by an 18-wheeler and they claimed we were not covered due to lack of payment, the day before the accident they had pulled the payment automatically from our account. Turns out their "new" girl forgot to file the correct paperwork when I updated our bank account information. Then on 1/2/2016 I was hit at an intersection and had a police officer as my witness that I was NOT at fault, and when I filed the claim with State Farm they took all my information but I did not get an adjuster to look at the car for 3 weeks because she was not capable of doing her job. I had to call her to give her information MULTIPLE times, then after one month every time I called I had a new adjuster and got a different excuse and a different story.

As of right now 5/15/2017 I still have no information and cannot get any calls back. My car was eventually totalled and sold at auction. I am currently getting bills for the car running tolls and they still have my deductible and I have many outstanding medical bills. They could not care less as long as they get their money. Up until now I was worried to leave the company because they would forget about me all together, but it is quite clear they have no plans to resolve the matter, and only want to get my money. In addition to the accident not being resolved EVERY 6 months when the policy auto renews I have to call to get my new insurance card because they don't send it. They ask if I've moved, but they forget they insure my home as well. STAY AWAY from agent ** LIC# ** at 14465 Webb Chapel Rd SUITE 219 in Farmers Branch TX.

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State Farm insured driver Ms ** ran into my vehicle running a stop sign in the wrong lane hit my front bumper. While the adjuster was very pleasant I was told my bumper which was in great shape would be repaired. Ms ** hit my vehicle and is at fault, not sure why I have to have a repaired bumper instead of a new one. Mine had no previous damage. WHY do I have to settle for a repaired bumper. I was told that was policy. Guess I should file small claim with Ms ** for the balance that liable State Farm should have paid. Like a good neighbor Greedy State Farm insurance company always taking the cheap way out. I would never do business with this Cut Rate company.

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An uninsured motorist hit me so I had to go through my insurance, State Farm, to make a claim. From the beginning it has been an absolute nightmare. They didn't ask for the police report for several weeks. Each person I talked to told me something different. Their delays and mistakes caused me a lot waste money and time. I literally switched insurance companies over this nightmare situation.

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I have State Farm for 4 years. Policy has roadside assistance. Pay for it. I used it couple times in a month. They stopped it saying I used it too much. What was I paying for? What good is paying for it when you cannot use it? Just pay don't use it.

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Had State Farm for over 7 years, never had a accident or ticket. Made a claim so one hit my car when I was in store. Now they say I'm high risk to have them as insurance agents. Then they didn't refund me my money that I was due. Not very happy. Hope they get shut down.

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In December 2016 a State Farm client backed out of a parking place and damaged my vehicle. It is now May and I still have not been paid. Since I had liability only insurance, State Farm knows I am representing myself, and are basically screwing around with me. In February I came to a settlement agreement with them on the phone. I then get a message that they want to hold me 20% liable for their client backing into my car. I don't agree. I call back. I am told there is no one in that department that day, even though I had talked to me from that department, a half hour earlier. They sent me a check for 20% less than I agreed to, which I returned. After that it has essentially been unanswered emails, phone calls that result in me getting transferred from department to department, with no resolution.

Essentially, they are big and I'm little, if I don't agree to their terms, then screw me. I filed a complaint with the state insurance board. Someone from State Farm called me... again. Sticking to their story and essentially holding me partially liable for their customer backing into my car. They then sent me a check for 20% less than the check that was already 20% less than what we had originally agreed on. I went and visited the courthouse today. The result is, I am going to be filing a claim against the State Farm customer that hit me. I am sure he thinks he's covered, but he will soon learn, as I have, that State Farm is NOT a good neighbor and State Farm is NOT there.

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Do NOT purchase household and/or automobile insurance from State Farm!! You will be fooled. The owners of your local State Farm agency will be wonderful. They are interested in you and are neighbors who want to always be helpful. But when it comes to a claim and State Farm's claims department gets involved - watch out. They will find a way out when they dig out something in the small print of their contract that will not pay for your claim. After 27 years of household and 3 cars insurance - and paying our bills on time - corporate claims found away to say "sorry". The appraisal people are rude and cold. I guess that is how they make money - promise everything and then not pay out funds. Our local agency was embarrassed in the way the appraisers handle their client. Choose any other insurance company - but definitely skip State Farm. I wished someone had warned us!

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Hit in rear on October 2, 2016, by their insured, and forced into car traveling in front. Totaled my car. I had to go to hospital and suffered pain for two months before healing. Was not offered accident settlement until March 21, 2017. Settlement was not acceptable due to their low ball price for vehicle with only 128,000 miles. Rude customer service agent that hung up on one occasion. I refuse to talk to them on the phone-- only in writing. We still have the totaled vehicle. They wanted to pick up the vehicle yet we have no assurance they will pay the claim. State Farm is a fraud!

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THE SHORT: I use to think highly of State Farm. However, recently State Farm turned a simple repair into a month long logistical nightmare from April 5 until soon May 1, 2017. The primary issue was the unrepairable rubber bumper at the primary point of impact. Four different State Farm adjusters insisted it was repairable. The body shop (the highest rated body shop I found on Google with a perfect 5 star ratings from many and multiple sources Mundy's Collision Center & Auto Repair in Lawrenceville GA) said the bumper needed to be replaced due to anticipated fitment issues and the severity of the bumper deformation.

After countless hours on the phone, multiple visits with adjusters and the body shop, multiple supplements with repair cost escalating from $1600 to approx. $3900 State Farm independent estimator agreed the bumper needed to be replaced and the team manager agreed to pay the body shop their fair wage to redo the work with a new bumper. BTW. The body shop is not one that State Farm contracts with for repairs. The majority of State Farm referrals for body work have poor customer reviews on Google as does Hertz car rental. As of today Enterprise offers a better customer experience. I speculate to say State Farm’s strategy is to get customers to accept a small cash payout and ultimately not have the body work performed. This might make their strategy profitable but frustration if you want your car fix right.

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My car was involved in an accident July 19th, 2016. I took it to a shop that I've dealt with for over 10 YEARS! I trusted the shop and even drove 45-50 minutes to get there. But after that it was all a scam. My car was "fixed" with glue and "parts" were charged to rack up the bill... but they never existed. The car was returned 3 times for corrective repairs and still my vehicle is damaged. After all this, my agent lied about the coverage timeline terms and even made harassing calls to me. 8 to be exact, and after the 3rd call I clearly said, "If you call me back I will take it as harassment!" But no... He called back 5 times until my lawyer had called me, and I asked the agent if he'd like to do a 3 way call. He never called back.

One week later I found out I was being dropped, and now I'm being quoted like someone who had a DUI history with vehicular homicide. Of course I got the run around like every other person who's ever filed a complaint and now I'm dropped. 4K in repairs for glue, headaches, harassment, and now a tarnished record for ATTEMPTING to stand up for myself. Insurance with these guys is a joke. What's even worse is I'm on disability and WAS working part time since I'm physically limited a full-time position. I slipped and fell and OF COURSE whenever insurance is involved it seems to lead to complications rather than protection. What was once $147 has now gone to $300 a month. If I can't resolve this, then I'll be forced to sell my car knowing I won't have a car and just a loan to pay for the damages. Very very disappointed to the point of crying over this matter and feeling totally hopeless.

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I was in a car accident a few weeks ago that was not my fault. State Farm is not disputing that the accident was not my fault but I have spent the last three weeks fighting with them over what I deserve. No one returns phone calls after they say they will call you back. Everyone states something different. They will fix something then they won't fix something. They will pay part of it, then they won't. I have never in all of my years of driving had to do this much leg work with a car insurance company. I will be switching to someone else who is better with claims and customer service.

You pay all this money to make sure you are protected if something happens and then it does and no one wants to do anything. I have had to take time out of my job and spent hours on the phone. The last time I talked to State Farm they said "you can call the auto body and let them know to submit a claim." Why am I calling anyone isn't that what I pay you for? If you have State Farm I suggest you switch before you are in an accident and need them and if you don't have State Farm I suggest you never get them.

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I was in an accident in which I was rear ended. What had happened was that the car in front of me had slowed suddenly, from about 60mph to 10mph, because of an incident ahead. As I braked to, of course, avoid an accident with the car ahead, I was smashed into from behind from a driver insured by a different insurance company. As often happens, he claimed that I suddenly stopped for no reason to his insurance. I told his insurance why I braked. Even though they accepted liability, they said I was also liable because their insured complained that I braked too hard. I really couldn't believe that they would actually put liability on me for that. Luckily, it turned out to be a good thing, as I went through my own insurance, State Farm, for settlement as to not be out money for my "negligence". My car was totaled and I was given a very fair settlement.

The repair shop I originally brought it to told me later that State Farm is very fair when settling for total losses, and another friend told me the same. I received more money than I bought it for years ago. State Farm went after the claimant carrier, and let me know that I did nothing illegal or wrong, and that the other company has adjusters who put liability on victims even when it's inappropriate, to get out of paying the full cost of the claim. I suffered greatly over the accident, and I hated being blamed for the accident when I did exactly as I should have - taken action to avoid an accident with the car in front of me. I cannot help if someone is tailgating behind me.

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After doing business with State Farm for many years, 40 to be exact with no tickets or accidents we are changing to Farm Bureau. After buying a new car and selling my older car to a family member they jerked me around by raising my premiums three times. I got insurance on my new car before I drove it off the lot. I kept insurance on my older car until my buyer got it insured in their name. I lost my accident free driving discount because they said since I cancelled my insurance on my older car that I sold, therefore it would be 3 years before I got that discount. The agent refused to do anything by saying that was their policy rules. The headquarters didn't do anything either. They were oblivious to my good driving record. This was their way of getting more money from me. Everything fine until you need something. I will not recommend State Farm to anyone. They are incompetent and sorry. Don't go there.

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Received a letter from State Farm saying that they were reviewing their claims. Keep in mind I've had two different cars and two different policies. I have requested roadside assistance 6 times since 2013. The letter states that I can have my policy terminated because they consider it a loss? How is it a loss when I'm paying them faithfully to come and help me when I need it??? Time to search for a new insurance!

Expert Review

Matthew BrodskyInsurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.    More about Matthew→

State Farm is one of America's largest and most popular full-service insurance companies. The company was founded in 1922 by retired farmer George Jacob Mecherle, and it has since grown to become the No. 41 ranked company on the Fortune 500 list of the largest companies.

  • Teenage driver discounts: State Farm offers a unique program called the Steer Clear Safe Driving program, which affords families with teenage drivers insurance discounts if they complete State Farm's course on safe driving.
  • Emergency roadside service: The company offers policyholders emergency roadside assistance should drivers run out of gas or oil, have a flat tire or lock their keys in their car (in addition to a myriad of other auto emergencies.)
  • Rental reimbursement program: Drivers who get in a collision and have to rent a car while theirs is being repaired are reimbursed for the cost of the rental car by State Farm.
  • Educational resources: The company offers customers and potential customers tons of helpful educational resources via their website, including helpful tips for purchasing the right car and equipment for the lowest insurance prices possible.
  • Specialized insurance offerings: State Farm offers a selection of specialized auto insurance, including not only classic car insurance, but also antique car insurance, for cars that are older than classic cars.
  • Best for New drivers, drivers who just purchased a car, and drivers who have teenage children who are learning to drive.

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State Farm Auto Insurance Company Profile

Company Name:
State Farm
Website:
https://www.statefarm.com/