Consumer Complaints and Reviews
Had an accident and waited 2 weeks for someone. State they will be totaling my vehicle. I returned the phone call and took 7 days for a return call. Several calls from me to get in touch with someone took weeks. My last promise was a return call the same day until I tried to contact again 10 days later and still no resolve. After all the runaround and no response I finally had my first offer on the last day of week 6 and the settlement check will take more days into week 7. So I have been continuing my rental and State Farm is not going to cover this added time. They think the delay is only 2 weeks. NOT on week 7. So now I am to get another truck from out of state and be on the road while the mail time is not part of their coverage. Never received anything in writing.
Apparently they have not reviewed their own mission. DIRECTLY from State Farm website/ company overview; "A mutual company focused on their Policyholders. Mecherle's original vision for State Farm to operate fairly and do the right thing for our customers. While his vision still guides us today, our continued mission is to be the first and best choice." Apparently they need to have a team meeting to get back on track or change their mission to cheat policyholders. All while Mecherle turns over in his grave. Still waiting.
I had been having problems with my previous insurance company so I called State Farm for a quote. For liability, PIP and UIM on my primary vehicle and storage insurance on my other two vehicles I was quoted $354 for six months. I agreed to this and paid it. When I called for the quote I told the agent I had a 2-year-old ticket and he said it was not affecting my rate. One month later I got a bill saying I owed another $78. I called the agent and he said it was because of that ticket and started saying I told him I have never had a ticket. After arguing with him and the company directly I finally paid it and notified them I would not be renewing with them when it comes due and filed complaints with BBB and my state's insurance commission. Now they are saying I owe another $3.28.
I called to get car insurance. I spent 40 min on the phone with someone for them to tell me I wasn't eligible to get car insurance from them? I have a almost perfect driving record. I got a ticket when I was 19 for speeding under 10 over. When I asked why she said, "Maybe it was your credit score." Now I do not have excellent but it is average and yes I am to date with my credit score. Then she said "well your husband has had two accidents maybe that is why." Ok my husband already has State Farm which is why I was going to switch with them and he wouldn't even be on my policy for insurance just as a maybe driver because we are married. So I asked how could my husband's driving record go against me if he already has State Farm and he's isn't under my policy? So pretty much I got turned down for nothing and they could not tell me why. Useless crap of a company.
I was rear ended on 9/27/16 by a lady insured with State Farm that's her own stupidity. There was at least a 4 car length gap between us and she still couldn't stop. I got an appointment with my chiropractor to have him do x-rays. Sure enough my collar bone was twisted and out of alignment, spine and skull out of alignment and he had trouble keeping hips in place. I took my truck to highly recommended auto repair shop, got estimate of 1550. State Farm then dictates to me that I have to take it to one of their preferred auto body shops and have their inspector look at it. Well he does his estate and proceeds to say that some of the damage was done in a previous wreck. I told him no, the truck has not been wrecked. Then he gives me the estimate and says that he going to go to his big screen to make sure he hadn't missed anything. This was lie number 2.
He comes back and tries to give me a check!! I said "no I'm not accepting that check or this estimate. It is crock of crap." And I left. I figured I would get a phone call from State Farm but I didn't. But a few days later I get something in the mail from State Farm. It was the estimate and a check. Now if I didn't accept the check the first time what made them think I would take it the second time. All State Farm thinks about is settling the property damage case and keep their claims low dollar wise in order to keep their bonuses high. It does Matter to them that their inspector lied on the estimate but he is now saying he has to put it on the rack. I said no he doesn't. The other could plainly see all the damage was done by this one accident.
I have been in contact with the local news media to try and get them to investigate State Farm. I am also filing complaints with the BBB and the attorney generals office. I haven't done anything with the check. I get furious every time I think about this BS. Does the victim no longer have any rights when they are involved in a wreck especially when it's not their fault? I have the right to take it wherever I want to and also have the right to have new parts put on instead of "recycled parts". I would not have or recommend State Farm to my worst enemy!!!
You should probably choose a different car insurance company. Maybe all insurance companies are like this but State Farm treated me like I was lying during my personal injury protection PIP claim. They always wanted more and more information every time I called them and they eventually hired their own doctor to evaluate me even though I provided them with disability slips. They demanded I sign up for SSDI, and treated me like garbage whenever I called.
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State Farm is the WORLD'S largest insurance company. One thing consumers do not think about is how State Farm insures the rich and the famous, movie companies, production companies. They drive cars, have businesses, so they need insurance also! That said, I had a business policy with State Farm Insurance and like most on this page, I was a State Farm customer for 20+ years. I sued a celebrity for a minimal amount, a counter suit was filed and I depended on State Farm to provide me with defense.
The claim was originally in small claims court. The State Farm appointed attorney tried to convince me to move the case from small claims to civil court, with no benefit to me. But a huge benefit to the countersuit as the damages would increase from 10K to (Are you ready) 4 Million Dollars! If I were stupid, but no I'm not. SO I kept the case in small claims court. (The State Farm attorney by the way, told me that they were not taking me seriously.) Too bad!
That said, State Farm stole my information related to my initial claim, (because State Farm was not defending me on my initial claim, State Farm was defending me on the counterclaim). The State Farm appointed attorney took information from me on my initial claim and gave it to the defendant's attorney, (The person I was suing). State Farm did nothing to help me on the counterclaim and instead, just wrote a check to them. Paid them. No problem, no proof, it was fraud. Did not matter.
How hard is it for you to get your car fixed, a rental, a tow? Yeah! State Farm stopped communicating with me. I was NOT Included in the settlement negotiations. I had no say over my own policy. The Director of Claims told me he was NOT going to defend me and I fired the State Farm appointed attorney. The State Farm appointed attorney simply stopped gathering information from me and continued to work on the case with them. Yes. So why am I telling you this. This insurance giant, State Farm does not give a damn about you, your years of paying for a policy, which after you keep an insurance policy for more than 1 year, your premium becomes PURE PROFIT for any insurance company.
WHY is it this way...Because we as consumers and customers let companies like State Farm get away with treating you like the unimportant person that you are! We let companies get away with treating your neighbor like crap, your son like crap, your wife, mom, sister, brother, friend and then you...yes you get treated like crap! What can I do. Heck let's be honest, no one can beat State Farm's rates, no one! I added my home to my auto insurance policy and I pay $62.00 a month for auto insurance, down from $119 per month, for two cars! Who can beat that! WHO? Yeah, I kept State Farm for my car and home. I dropped them for my business. I use to work in the insurance industry and I know that no one, no one, can beat State Farm's rates if you meet the qualifications for their preferred company.
I've learned a thing or two about insurance companies over the last 20 years. You have to know your rights, if you can get an attorney or seek help through your state OAG (Office of Attorney General), do so. To be honest, at the end of the day, it's about the money I save. I've learned to accept racist and sexist behavior and being treated like I'm less than from State Farm Insurance. State Farm tells you on the phone how much they appreciate your business, but...when you need them, you see how low on the pole you really are! After all, they are the world's largest insurance company...and who the hell are we! To State Farm...we are NOBODY!
State Farm's Local Agent, Brandon Warren, as well as their Claims Department provided excellent coverage and customer service regarding the recent flood AND fire incident involving my brand new vehicle! I have to mention Rita ** at Brandon Warren's Agency in Louisville, KY by name because she deserves special recognition! She has been our contact person for homeowners and automobile insurance since we moved to Louisville, and we couldn't be happier with her. She's incredibly responsive and helpful whenever we call. I highly recommend both State Farm and this agency.
State Farm was my first auto insurer and I had an auto-renewed policy with them for two years. However, in April 2016 they claimed to have received incorrect mileage and annual usage information about my vehicle from an unidentified source, and charged me with inflated insurance premium quoted from this information. The information they received has inflated my car's mileage by 22,000 miles and my annual vehicle usage by 11,000 miles per year. They agreed to cancel my policy after my request but did not refund me the overcharged premiums.
While I was in the process of purchasing a home in Palmdale, CA I was contacted by the local State Farm office (40015 Sierra Highway Suite B290 Palmdale, CA, 93550) about getting homeowners insurance. The woman that contacted me provided me with a quote and I agreed to the coverage with an effective date of September 30, 2016 (day of closing). She also provide me an auto policy quote and I bond the coverage and paid the 6 months upfront. Due to complications in the closing process I did not move forward on the purchase of the home and subsequently contacted the State Farm agency to cancel the policies (effective immediately).
I was awaiting the refund for the auto policy to be credited back to my credit card account and when it never was credited I contacted the State Farm Customer Service who informed me that the auto policy was still active. I immediately contact the State Farm office and was not able to get hold of anyone. I continued to call to no avail. I finally got hold to the representative the following day and she stated she would cancel the policy. I received the refund in the mail yesterday and it shows the auto policy was canceled effective (Oct 4) the day after I contacted her for the second time to cancel ALL policies. Got on the phone with her today and she had the nerve to say that I only requested to cancel the homeowners policy and not the auto. She goes on to say that she changed the auto policy to my current address for which I already have insurance through another carrier. In my opinion this is some shady business practice.
TN 2015 my car was in an accident. On 9 2016 my car went down a ravine. State Farms denied me coverage for car rental for personal injury. Also State Farm has not kill the pool agreement on the policy to protect my rights.
I realize that when I call for roadside assistance that at that time the information is put into the computer and the computer has some sort of program that decides on which tow company to choose to put out and dispatch on the call. However every time that I have called roadside assistance they have dispatched the wrong tow company for the area of where I need to tow. So after waiting a half an hour and then to get a new text message stating that a new tow company or whatever will be arriving at a new ETA making the total wait jump from the initial 1 hour to two hours. Is just so frustrating and throws my whole day off making me later for appointments or work or whatever I was going to be late for due to the emergency roadside issue. It's not only once in a while. It's EVERY TIME!!
I hate to get frustrated with the operator when I have to call back because the first tow truck didn't show up. And then be told that they will just send another one. Why can't they send the dispatch to the right tow truck company in the first place. I can't be the ONLY one this happens to. And yeah never get the same person who assisted you in the beginning. So having to explain that you have been waiting an hour for the tow and that you called back before to let them know that they had dispatched to a company that doesn't service the area. Only to find out that the last person you talked to didn't even do anything or note the call that you were still waiting and needing a different tow- truck. Well it's horrible and shouldn't be an added stress to have to not really have help on the way right away the first time you asked for it. Turning half the day into trying to get a tow truck to show up through roadside assistance.
But usually all the operators that I speak to when calling act very pleasant and reassuring that things will be taken care of. Sadly she the call ends and yet you know you'll have to call back 3-4 times in effort to actually get the assistance you requested. Makes it more of a headache than a convenience to pay for road side assistance instead of just calling a tow truck yourself.
I had State Farm insurance for more than twenty-five years. My car was rear-ended on May 1st, 2016 in front of my house by a man that was high on PCP. My car stayed at the side of the street for one month before it could be removed. The car stayed in the shop for two months before I could get it back. After getting the car back the stereo will not stay on. It continuously shut off. I took the car back to the shop and after a diagnosis was done it was found that the amplifier was defective because it was installed to the back of the car and because of the impact the device became defective.
I call State Farm and told them about the car. I was told that a State Farm adjuster had to go and take a look at the car. The adjuster did go to the shop and looked at the car and he deemed that State Farm will be responsible because there was no physical damages done. That was such a DUMB remark because common sense alone will tell you that if a car got rear-ended of course there will be damages done to anything was installed at back of vehicle. I am also had a shaking of my steering wheel when I drive in excess of 40 miles per hour. They denied that stating that my tires were different size.
Before my car was rear ended, I played my stereo continuously and nothing was wrong with it. I also drove in excess of 40 miles and had no shaking of my steering wheel. I ever expected to be treated like this after more than twenty-five years of coverage, but I guess the only time you will know is when something happens, and the hurtful part is the accident was not my fault.
I understand auto insurers have the right to cancel policy within the "binder" period for any reason. But if a company is going to require a social security numbers and driver's license numbers to run background and driving record checks, they should not "miss" past claims on your driving record. My wife had one at fault minor accident (~$3,000 total claim). Farm Bureau and Travelers both had the claim show up on their quote sheets. State Farm was not even the cheapest quote. The agent quoting for State Farm was in my town and Travelers was about 30 miles. I would highly recommend using a different insurer if you are able. State Farm has also cancelled auto insurance on my parents in the past. I should have listened to their advice.
I sincerely hope that my review will stop someone from purchasing insurance from State Farm. I am currently appealing their cancellation, but after the 6-month term is completed I plan shop providers again. I would love to switch now, but having recently moved to a new state I have had significant funds tied up between previous state and new state and would prefer to now offer State Farm my 6-month premium as an interest free loan.
Like a good neighbor – State Farm IS NOT there. August 19th/20th. Parked between the Aloft Hotel/The Flats at West Broad Village office in open parking lot. Upon returning to vehicle a little after midnight, our Mustang had been hit and the perpetrator had left the scene. The Mustang was hit so hard, the bumper was over to the passenger side ground and the driver side headlight was knocked to the driver side ground. Car was moved in parking space by the violent impact. White light colored paint was on the vehicle. The frame was possibly damaged due to the fact the car dropped when the driver side door was opened. There was substantial damage to the front of the car as well as the driver side front.
The police were called and I obtained a police report. I called State Farm to report the accident. I was informed on the phone by State Farm that a tow truck would call me within 5-10 minutes. Twenty minutes later I called back only to find the tow truck company had no record from State Farm. I had to call State Farm yet again. I was informed we did not need to be present when the tow truck arrived. We were called at 2:30 am to meet the tow truck driver. He needed the key and we had to sign paperwork. At 3:00 am we met the tow truck driver, signed his paperwork, provided key and gave instructions for the car to be dropped at Bruce’s Body Shop in Richmond, VA. Bruce’s Body Shop was not open on the weekend so the tow truck company kept the car on their lot for the weekend.
I called the Aloft Hotel on Saturday, August 20th to see if there were video cameras on the lot. The manager informed me the Flats at West Broad Village office had some cameras. I personally went to speak with them. There were some video cameras but I could not view them and the personnel at Broad West Village could not view them. Only the police officer that filed the report could view the footage. The contact at The Flats at West Broad Village was Christian ** (Leasing Consultant) and I obtained his business card. I called and left a message for the officer. He called me back and stated “he wasn’t sure about that”. I informed him he was the only one that could view the footage.
Meanwhile on Monday morning, August 22nd, I called the tow truck company to ensure the car had been delivered to Bruce’s Body Shop. The tow truck company needed the order from State Farm. Yet another call had to be placed – and please note our local agent office, John **, was no help. When I called his office on several occasions, the receptionist informed me this was not his job. I’m not sure why I have this local agent who does nothing to assist customers (Please note I have been a customer since 1975). The State Farm office at 800 number took the necessary information to release the car to Bruce’s Body Shop and then said we’ll have the car taken to Bruce’s Body Shop in Williamsburg. I again had to correct the location – Richmond, not Williamsburg.
A day later, I received an e-mail that our estimate was done and we could view it online. No one ever reached out to us – I always had to call. We had to set up an online account that evening to view the quote. I did reach out to my cousin, who is a Chesterfield County Detective. I inquired about procedures in checking video cameras. Mysteriously, the officer who filed our accident report called me back. He was pleasant when saying he reached out to the employee at The Flats at West Broad Village office. Unfortunately, there were no cameras in that area of the parking lot.
On Friday, August 26, a week after the accident, we had to call to find out if they were fixing the vehicle. No one had done anything with the claim. After being put on hold numerous times and having State Farm claim “it’s only been a week”, we were informed the car was totaled. They wanted to claim the car immediately and send us an envelope to mail the title, etc. and then they would send us a check. We replied that was unacceptable. They could send the package to our agent’s office and we would do a trade. We were told the package would be there Tuesday or Wednesday (August 30 or 31st). That evening I had a message on my home answering machine that they were trying to get Bruce’s Body Shop to release the car that day but Bruce’s Body Shop was requiring our verbal agreement.
On Monday, August 29th, we obtained our rental car. On this same day, we went to Bruce’s Body Shop and cleaned out our belongings out of the Mustang. We left verbal approval with Bruce’s employees that the car was ready for pick-up. We never heard anything from our agent’s office. On September 1st, we had to call State Farm again. After speaking with someone other than the receptionist at the agent’s office, we were transferred to the claims department. The person that answered said the package was returned for some unknown reason and it was sitting there. Again no one had told us anything.
We wanted the rental car we picked up on Monday to be extended since we still don’t have the check. She informed me they could not do that – the rental was only for 7 days. I told her it was State Farm’s fault we had not received the necessary package. She then stated it wasn’t her fault. She was quoting dates that did not even line up on the calendar for the rental car. I called the local agent’s office back and again was told this wasn’t his job. I was able to reach Jill in the local agent’s office after some time. I explained our entire situation to her. She said they were there to help me and she was sorry with the trouble we experienced. She informed me she would have “Chris” from the office call me the next day. I wanted them to check on extending the rental car and also to find out what date the package would be expected to arrive at their office. I am still waiting... Chris never called on Friday.
Today is Tuesday, September 6th and yet another person at John **’s office is looking into this case. I was advised on September 6th that the package arrived in the local agent’s office. Again no one called – I called their office. They cannot even tell me when it was delivered. Jill informed me she was sorry. Chris was out Friday and she didn’t know when she told me he would help me out. Wouldn’t you double check with someone before delegating a task to them?
My car was totaled, and I was forced basically to buy another car. I knew I would have the car payments, but I did not expect the premium for my new car to skyrocket so much. I was not told about this. What a surprise when I went online to pay my monthly bill! I was only asked for the make, model, and year of the new car. It just is not fair that I have to pay such a big difference now for my premium when I was not at fault in the car accident. There should exist something where the premium does not increase drastically and leave me in such great debt. The car payments are enough stress to handle right now along with slapping on the car insurance payments that are out of my league.
I've been waiting almost a week for my agent to call me. So far, nothing. What exactly is their purpose? In the meantime, I've had to arrange with State Farm claims (out of state) my own inspection, etc. That was all done with no agent intervention. Still no check and now the car's ready. Nothing heard from SF. Tried to "elevate" my situation to someone in authority. Called numerous "managers", all the way up to corporate HQ in Illinois. None of these people seemed to care that after 30 years with this company, I was considering pulling out because of all the hassle and going with USAA. Don't our premiums pay their salaries and expenses? One would think they would want to retain clients. Doesn't appear to be the policy at State Farm. No one cared how long I was a member. Totally irrelevant. Doesn't fit into their canned corporate answers.
Called today - system's been down all day. First three calls they couldn't help. System finally up on call 4 - but am told check was mailed to me? I told them "I would have preferred direct deposit to the body shop if asked, but no one called me or asked." Now they are stopping payment on the check, calling the body shop and paying them direct? Why is this so damned complicated? Communications meltdown, totally, on the part of State Farm. My trust in you is diminished to the point I don't want to continue doing business with you people any further.
August 19th 2016, I physically signed a 6 month contract with State Farm with the agreement that my monthly payments would be just under $370.00 a month. On September 5th 2016 I received a call from State Farm stating that my DMV report came back with a not so favorable violation. I had stated to the agent that violation will be 5 years old come December 2016. I was then told that Michigan state law requires them to go back up to 5 years. They proceeded to tell me that my next payment would be around $770.00 a month and that they would postpone my automatic payment from my bank account until I inform them of what I would do with my policy.
On Friday Sept 9th 2016 I called and canceled my policy as I found another company for $300 less a month. I then asked when should I be expecting my refund for the 10 remaining days that I have already paid for. I was told that they do not have that answer because of Michigan state laws. On Tuesday Sept 26 2016, I called because I have yet to receive my refund. I was told that I would not be receiving a refund because I signed a 6 month contract and that my monthly payments went up and the unpaid portion for the first month was factored into the remaining 5 months and therefore my refund that I would have received was actually owed to them. I understand the concept. However I signed a 6 month contract with State Farm that stated my monthly payments would be 370. NOT 777. Therefore they changed my contract which both parties of that contract did not agree to the terms and the contract is now annulled.
State Farm agent says that they are not allowed to look at my DMV because they are not a licensed insurance agent and that the agreement that I had signed and the $370 that I paid was only a quote. So with that being said for anyone who's searching for insurance be aware that State Farm does not initially review your driving record and will sign a contract with you under false or inaccurate information about your driving record. They will call you two weeks later to inform you of your DMV report. If I was made aware that they go back 5 years I would have made sure they were aware of my record. I assumed they went back 3 years as majority of insurance companies do. I was also told today that they would actually go back up to 6 years because Michigan law allows that.
It took an hour's worth of phone time and two customer service reps to verify that we aren't covered for roadside assistance. We paid for maximum coverage. It supposedly covers the first $100 of roadside repair, yet later after talking to Mr. Johnnie Walker's assistant confirming we have what we're paying for, we were denied emergency road because they couldn't find this anywhere in our policy. The supervisor claimed we had no coverage at all, which if true is insurance fraud and illegal.
I had to leave my wife on a busy highway to help prevent theft or vandalism, with our rv trailer an inch off the white line, at 8 am, in low visibility conditions, to do my own repairs because of these incompetent **, yet they won't accept a claim for wasting our time, travel or money. We have been with this office since well before Johnnie, insuring house, multiple vehicles, drivers and our new trailer, and we are shopping for coverage that's worth at least the paper it's printed on.
On Aug 31 I let my local office know I had found cheaper insurance, and to stop my automatic draft, because my 199 renewal was due and I found auto insurance for a better price of 68 dollars with more to offer than State Farm had. Well on Sept 2 my card showed they had still drafted my account anyways, so I immediately called the 800 number and spoke to a representative that told me I should get my complete refund since I had told them to cancel everything, but they didn't. And that since it was a holiday weekend, that the local office would call me the next business day.
Well Sept 6 I called and the lady stated that it was in the process of refunding and would take a few days, so I gave it some more time. On September 12 I called and the lady Alisha told me that she would request a refund again to see if it would speed things up. So here it is September 22 and I call back up there to see what's taking so long, and the man was all confused, said he had to do some research to see who all I have talked to 'cause there were no notes in my file for any of the times I have called, and I have my own notes of every single time I called.
He then calls me back and says "ma'am, we sent everything out about the cancellation and the lady you talked to was Tamika, and she said she called and left you a voicemail stating that the refund was denied." So I replied "oh really now, 'cause I don't have a voicemail set up, and I never received a call back from anyone from this office except for you today", so I told him I was calling the 800 number to get some more insight on this and see what going on. So when I call the 800 number and spoke to this man, he told me the local offices deal with the refunds and he was going to get them on the phone and see what is going on. Well after being on hold for about 10 mins he comes back and tells me, "well the office is looking into it some more and will call you back later this afternoon."
I am very disappointed, I have 2 children and work my butt off and they take the money even after me telling them to cancel it so it doesn't come out. Now they can't seem to replace my funds, it sucks. I really needed it to, but hey I guess whoever needed it more than I? But I will never recommend State Farm to anyone else. I had never had a problem with them, until now, and it sucks that they automatically took it out but can't put it back since I already had coverage with another insurance company, and called them and let them not to take it out, and the lady never once wrote down any of the times I called.
Last November, State Farm called me and offered me a very nice deal on my car insurance. Uninsured motorist AND towing for $15.00 less that my current plan had. In January, my car's starter died and I called inquiring about the process of obtaining a tow since I have NEVER had towing before. I told them I would like to call a friend first and was given a reference number in case I needed to call back. My friend did come get me with his Rollback truck so I did not need the towing service which was a good thing because it was 4 hours later when the towing service called me to see if I still needed a tow and I would have been sitting there the whole time.
Then came a fender bender (meaning that someone's fender hit me in my door) that I still don't believe was my fault but I didn't want the stress of doing the court thing so I paid the $125.00 ticket thinking it shouldn't raise my rate too much. This was the first accident I've ever been in -- IN MY LIFE -- that I may have been at fault. Then the car broke down again and I did have the car towed to the garage.
Someone finally rear ended me hard and the car was totaled (not my fault). When I got my replacement car and tried to insure it I was told they would not insure it. That I was being canceled as of November and have to find different coverage. When I called the local agent she didn't know why. Called the main office and they didn't know why. No one can tell me why I was cancelled. A week before, I called for the insurance on my different vehicle. They had called me and offered me renter's insurance at a discount because of my auto Insurance. No one said anything about me being cancelled. So State Farm is great as long as you don't screw up and need to use them for anything.
I had a horrible experience to share. I called Roadside Assistance 12:44am Sunday. My car tire was damaged. I didn't have wheel lock so I was not able to replace with my spare tire. I thought State Farm had a great feature which is roadside assistance. Roadside agent told towing service will be there within 90 minutes. Guess what. Towing guy called me saying that NYPD called him to go somewhere so He will be late. But he didn't give me estimated time. So I called Roadside agent again to let him know that I would not get a service in time. She told me that she contacted the company towing guy will be on time which it wasn't. Agent should have contacted other company instead me waiting for 2 hours.
He came with truck that has already loaded with other car at 2:30am. He told he needed to drop off the car that already loaded and he will comeback to me within 30 minutes. He came back at 3am and he brought the wrong towing truck. He was not able to tow my car. He started to curse himself and he left. I called agent again let him know what happened. I was upset and he did not calm me down. He sounded like he really didn’t want to work with me. Same guy came and towed my car at 4am. I got home at 5am. I had to wake up at 7am to go to work. I was exhausted.
Next day, Monday morning, I called the local agent. Someone picked up the phone. She was very rude. I told her I want to follow up with last night incident. She rudely said, “So do you want to have policy number?” She made me more upset. She transferred to someone that I am pretty sure it was road assistance department but it got disconnected. I called local agency again that I was able to talk to Karen. I spoke to her. She is the first person that which was helpful. I told her how frustrated I was. She was able to calm me down.
Tuesday morning, my car was supposed to be delivered to Auto Service Center where I wanted which I spoke to Roadside assistance. Guest what, my car was towed to somewhere I didn’t know. I called local agency to let them know this is unacceptable. Local agency keep pointing finger at Towing company messed up. I don’t like people to point finger to someone I don’t know. I am not happy. I am your customer. Lastly, I spoke to the manager. I told her I will express all my frustration to everywhere. A manager told me don't do anything because I will get more upset. She doesn't know how to handle upset customer. Don't do anything? Really?
In conclusion, I had been miserable for 3 days. You know what. I have decided to change insurance company. Surprised? I will share my story everywhere using facebook, blogger, even with other insurance company. Are you surprised? I have a good friend of mine. Her car insurance was State Farm too. She got into an car accident and your staffs telling her to call this person that person. She was transferred around but she never got helped. I hope this message can pass to senior management so that they know how their staff provide poor customer service. I left message in their facebook. They read my message But no replies. What a great customer service! They really care about taking customer's money. Well done State Farm. I applaud you.
I called into the Mississauga office to get a quote at 4:40 pm and was told all computers were shut down for the day and to call back in the morning. I called the next morning and was told he was busy "crunching numbers" and would have someone call else call me back at a later time. I reached out elsewhere and received immediate guidance on my questions. Seeing that I am an existing client and have auto and home insurance, I was very disappointed with the service.
Unless you are clairvoyant in the ways of water, avoid State Farm. Apparently, if you have a leak in your house that goes undetected for any amount of time, you are not covered. Even if the offending leak originates in a wall, behind a sink and you have no clue what's happening because you lost your x-ray vision eyes on vacation. Even if you react the moment symptoms appear (in the form of a lot of water that wasn't just there...) and let your fingers do the panic attack thing dialing for a plumber, unfortunately, sadly, and most unexpectedly, State Farm refused to cover any of the water damage to our house. The water that came out of that pipe behind the sink had its way with our tile, lower cabinets, the dining room carpet and part of a wall. It was fast and ugly.
State Farm does NOT want to be confused by the facts. They chose to ignore statements from a master plumber and a water restoration expert who said this was an immediate incident. They found it especially inconvenient when we supplied a statement made by a third party who was told by our insurance agent that the adjuster based his findings on what he saw under my house, when we told them that three people will attest to the fact that the adjuster never went near the crawl space. Oops. Now I know how Al Gore feels...
After paying premiums (since 1984, hmmm....) to what we thought was an honest company that "had our back," State Farm refuses to believe what we are telling them, to look at the facts, refuses to send another adjuster, has ignored all of the evidence we have put in front of them and has left us on our own to rebuild an entire kitchen. The. Whole. Thing. The favorite State Farm line is, "State Farm regrets the inconvenience." I regret State Farm.
An owner of a gas station (Start Farm insured) constructed a sign directing traffic on their property and my car was damaged by $500, also State Farm insured. There is a City Ord specific to signs directing traffic on commercial property. The property owner did not receive approval from the City to construct the sign. If they had it would not be approved as designed because it caused a "trap" that damages vehicles vs a warning to the driver. State Farm asked me to show them the law and I did with the Ordinance as well as verification the sign was not approved by the City. Regardless State Farm still denied my claim.
In May of 2016 my car was damaged by a hit and run driver. The police found the driver after approx. 3 weeks. Driver admitted to damaging my vehicle and driving off! State Farm was notified about the damage to my vehicle and a report of the damage was sent to them. State Farm does not want to accept the damage claim and basically called me a liar! The agent at State Farm stated that it would do no good to complain to the state Bureau of Insurance or to file a claim in court. Agent stated "go for it" in a challenging way. State Farm is like a "Bad Neighbor" for they are never there!
Re: CLAIM NUMBER: **. This is a formal complaint regarding the customer service that I received from State Farm Insurance Company. I have been a State Farm customer since May 2006 with home, auto, and personal insurance policies. On July 16, 2016, at approximately 2 pm I called the State Farm Claims Department (855-341-8184) to file a claim because my 2007 Dodge Charger had been broken into and vandalized. I spoke to the representative at great length, detailing the damages, expressing my frustration about being a victim of a crime and inquiring about how to go about obtaining a rental car. On July 18, I picked up a rental car from Hertz Car Rental. On July 19, at 3:45 PM, my vehicle was towed from my driveway by Thomas Tow Truck Company and taken to their tow yard located at 11499 Douglas Rd Rancho Cordova CA 95742, where it sat for six days.
By July 23, State Farm had not contacted me so I called the claims number again and spoke with Theresa. She informed me that the only damage found by the adjuster was the broken lock. She stated that there weren't any notes describing any damages to my vehicle. At this point my vehicle was still sitting at the tow yard and hadn't been evaluated, no one had contacted me, and the State Farm representative was telling me there is no documentation of any damages outside of the lock being broken. I explained to Theresa that when I initially called on July 16, I went into great detail describing the damage to my car. She apologized and took my entire statement again and asked where I wanted to get my car repaired. Theresa informed me that another adjuster will be sent to the repair shop to look over my entire car and get the repairs done.
On July 25, I called State Farm and told them that I decided to go with Anderson Brothers Body Shop, a State Farm Service Select Shop. My car was then towed from Thomas Tow Truck Company to Anderson Brothers on July 27. On July 29, I again contacted the Claims Department at approximately 1 pm. I spoke to a representative named Madison. She informed me that their evaluation concluded that my car had not been broken into. To say that I was shocked would be an understatement! Madison stated that "There is no way anyone broke into your car." Now, I am a decorated 16 year veteran Sacramento County Probation Officer with an impeccable record and I did not appreciate basically being told that I was lying. Madison continued to allude that I was lying about my car being vandalized so I asked to speak to her manager.
A man who stated that his name was Chris got on the phone and stated that he was Madison's manager. Before I could speak one word, Chris stated I am in agreement with Madison. I then asked both individuals what the process is when a customer does not agree with the findings of the insurance company. They both responded there isn't one. At that point I ended the phone call and called my Agent, Alicia ** directly.
I explained to Ms. **, in great detail, the pattern of events that transpired from my initial call to the claims department on July 16, up to the conversation with Madison and Chris. I explained to her that State Farm had not once contacted me about the status of my claim. I told her that the initial adjuster not only did not look at my car but wrote in his report that my car was in horrible condition which is an absolute fabrication. Both the tow yard and Anderson Brothers can attest to the supreme condition that my nine year old car is in. I told her that I was basically called a liar by Madison and Chris and that I had continuously been treated rudely, disrespectfully and quite unfairly. Alicia apologized and her assistant Jennifer also called and apologized but neither had answers as to why I was being treated and spoken to in such a negative manner.
On August 5, someone from State Farm named Cedric called me. Cedric simply stated that "State Farm will not be repairing your car." I was shocked! Three weeks of going back and forth and it all came down to a two minute telephone call from Cedric basically telling me that I was out of luck. That was the very last straw for me. I called Ms. ** to tell her about Cedric's call. She was unsure as to why I received the call and told me she would follow up.
On August 12, almost one month after I initially contacted the State Farm Claims Department, Matt from Anderson Brothers called to inform me that my car repairs were done and I could pick up my car even though State Farm had not signed off on the supplemental paperwork. Matt stated that he was almost sure they will sign off but given my recent experiences with State Farm, I told him that I would wait until everything was finalized.
On August 15, 2016, I picked up my car. One day shy of 30 days since I initially called the State Farm Claims Department. The absurdity of this entire ordeal is that after my deductible of $500, State Farm will only have to pay $163.29. State Farm lost a long-term customer and many potential referrals over $163.29. That is just not good business sense.
I came to State Farm in 2006 on the recommendation of one of your very long time customers. For 10 years I paid my premiums on time, every month. I've never had to make a claim and up until July 16, 2016, I'd never had a problem or concern. It is unfortunate that the first time that I have to make a claim, I am treated as if I am trying to be fraudulent to the company that I have patronized for a decade. In the span of approximately 30 days, State Farm has questioned my character, lied, mislead, misinformed, and ignored me.
The State Farm Facebook page states: "At State Farm, you're more than just a policy number. At State Farm our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. The State Farm founders Philosophy for State Farm in 1922 was Being fair and doing what's right for the customer. Today, that philosophy still drives us." These statements describe exactly what I believed I would receive if ever I needed to call upon State Farm for assistance. Instead, the way I was treated was directly the opposite; I was treated like a policy number. I had to fight to get someone to help me recover from the unexpected. I was not treated fairly and the right thing was definitely not done for me. If the customer service that I received is indicative of State farm's customer service across the board, these statements are misleading and deceptive.
The customer service I have endured is way below standards and State Farm has some major training issues and customer service problems. I have gladly canceled all of my policies with this company and taken my home, car and personal insurance to one of your competitors. I would like to end this on a positive note and say that Ms. Alicia ** and her assistant Jennifer were very, very helpful once I contacted them.
I had a car accident in July of 2015. It caused approximately $12,000 damage to my car. My car never drove the same. The gas mileage dropped. The car felt and sounded different. My car started locking itself in place. I took it to repair shop and they found I needed a air bag sensor and brake light switch assembly. I filed my supplemental claim with State Farm on 8/22/16. They emailed a link for the repair shop to sent the estimate which they did on 8/26/16. I called claims numerous times. They claimed they didn't receive the info until 9/1/16. Did I mention the repair shop cc the estimate to me. I called again this morning and they finally denied my claim. I can't prove the accident caused the repairs and they can't prove it didn't. The big bad insurance company wins again. Thanks State Farm for not handling this claim in a timely manner and treating me like I was never insured by your company.
I have been with State Farm since 1958 and my mother and father before that! I had my first real accident since 1964 or so. No injury but damage to the car and the air bags deployed. Everything that could and should have gone well went wrong. The present claim department is a joke!! They should be run out of business! All the people I have referred to State Farm over the years I wish I go back and retract my referral. Customer service NONE! Help and aid on the roadside none existent!
The claims persons can't give a straight answer to anything... They hedge and wiggle without telling you what is happening. I was stuck over a 1000 miles away from home and I could not get a straight answer. I am now shopping my insurance as are so many other State Farm customers. If they don't fix the claims department don't use them - you are wasting your money.
Was super satisfied with State Farm until I was dropped due to 2 claims I never actually filed. Was never told that simply calling regarding claim options and processes, was the same as filing a claim which would count against my policy, regardless of the fact that I never even continued the process. Nor was I told filing 2 claims would lead to termination of my policy. When I called to get help on the matter, "nothing could be done because it's ultimately the underwriter's decision." Even though nothing was paid out, or finalized. A claims, a claims, a claim I guess. Thanks for the heads up State Farm.
I have been a State Farm Loyal Customer for about forty years. This is the second time this company has refused to believe my explanations, and truths. They have, instead, just accepted the responsible person's explanations even when they were not truthful. In my case the cost of the accidents were not great. One of the accidents was with an uninsured person that State Farm believed instead of their own victim (me). State Farm has not got the Back of their Customers, and are misleading us as such a good company. State Farm refused to obtain Video Records from Bank of America. My Wife was blamed and our Vehicle was repaired, while I lost my deductible.
My Son was hit in the rear quarter of his vehicle by a truck that was speeding more than 40 MPH above the limit and ran a red light. His vehicle was totaled. State Farm blamed my son, until he obtained an Attorney to represent him against State Farm Insurance Company and the other Ins. Co. That stopped State Farm from blaming him and forced them to investigate. He was not held responsible. HOW DOES THIS COMPANY STAY IN BUSINESS??
Matthew BrodskyInsurance Contributing Editor
Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.
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State Farm is one of America's largest and most popular full-service insurance companies. The company was founded in 1922 by retired farmer George Jacob Mecherle, and it has since grown to become the No. 41 ranked company on the Fortune 500 list of the largest companies.
- Teenage driver discounts: State Farm offers a unique program called the Steer Clear Safe Driving program, which affords families with teenage drivers insurance discounts if they complete State Farm's course on safe driving.
- Emergency roadside service: The company offers policyholders emergency roadside assistance should drivers run out of gas or oil, have a flat tire or lock their keys in their car (in addition to a myriad of other auto emergencies.)
- Rental reimbursement program: Drivers who get in a collision and have to rent a car while theirs is being repaired are reimbursed for the cost of the rental car by State Farm.
- Educational resources: The company offers customers and potential customers tons of helpful educational resources via their website, including helpful tips for purchasing the right car and equipment for the lowest insurance prices possible.
- Specialized insurance offerings: State Farm offers a selection of specialized auto insurance, including not only classic car insurance, but also antique car insurance, for cars that are older than classic cars.
- Best for New drivers, drivers who just purchased a car, and drivers who have teenage children who are learning to drive.
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