State Farm Car Insurance Reviews

I am fortunate in that I have a wonderful State Farm insurance agent here in Florida but am annoyed with the company overall. State Farm says that they are offering a one-time 25% discount to their customers because people are driving less due to COVID-19 and therefore are having fewer accidents, however they just had an across the board increase of 8%!!! What a scam! They'll more than make up for their 25% "discount" in a matter of three months!!! Shame on them!

We have had SF insurance for both home and auto, for many years. I am so frustrated with them! They seem to constantly drop the ball, or perhaps purposely let things drop (I think the latter possibility is the true one). An agency that they contracted with to do risk assessment lied to us. I have many stories, but SF’s latest fail is just a blatant denial of our rights. We requested, at the beginning of the pandemic lockdown, to change a high-mileage commute car to an occasional-use car. This would have saved us a good chunk of money, as we have not been driving the car at all for more than a month, and won’t be driving it for another month. SF said they would have to refer the request to another department, and no one followed up on the request. It’s been a month now. Terrible company.

Had a accident a few months ago and when I was backing out of a parking space. I hit a car that came around the corner which did not wait for me to back up. State Farm insurance claims department did a crappy investigation. Which I believe they did not do any type of investigation. It’s all hearsay. I have been with State Farm for 20 years and never been in a accident while with them. It makes no since why insurance goes up 50 dollars more. I'm very displeased with State Farm claims on how they conduct their investigation. I believe all auto insurance companies are like this. Something has to be done in all this. But since I live in California it won’t happen.

I been with State Farm for 25 years. In 25 years I have never had an accident until recently which I had 2. One one year another the next. The agent told me nothing he can do. They are canceling me. I asked why he said the two claims. I said the 2 in 25 years other than glass breaks. He said they were only looking for spotless drivers anymore. I have never been late with payments. Have an umbrella policy and home owners. They want to keep those two. I explained that’s not an option. Why would I be loyal to them when they are not to me. To top it off the COVID-19 has caused me not to be able to find another carrier. I asked for an extension and was told no. State Farm is not what they used to be. I was lied to last year during a storm and my agent even said I should pressure it with the state but I didn’t want to get anyone else in trouble. This was on my home. It seems like I understand loyal. They don’t.

I cancelled an auto policy in February and only last week received the reimbursement check for the prorated amount I was owed after the agent and or corporate offices completely bungled several aspects of my policies. The total incompetence of the agent I had and the way the corporate office did nothing nor customer service calls to get the policy cancelled has scared me away from State Farm for life and if reading this review is to be worth anything to you, it'll scare you away too.

I just want to start off by saying I don't like to complain at all. I am normally a very patient and forgiving person but at this point I feel so walked on I need to tell others they may be about to buy coverage from State Farm. Most of the people I have spoken to have but super apologetic and as helpful as they can be, but this process as a whole and one EXTREMELY rude "specialist" has made this too much to handle. Mind you I am 7 months pregnant so dealing with all of this is definitely not good for my baby, but I am a strong mom!!

My husband and I were involved in an accident and the process to file a claim with State Farm was horrible from start to finish. They wrongfully denied our claim in less than 1 business day before even allowing us efficient time to send photos and proof of fault via their email. One of their agents on our claim team, Paula, was curt in explaining that that's just the way State Farm does things... She clearly did not care whatsoever about our frustrations regarding the process and handling of our claim. I will make a point to let all friends and family know of this experience and will NEVER recommend State Farm to anyone in the future.

Before even reviewing photos, evidence, and details of the vehicle that swiped us, State Farm denied our claim within 1 business day. After talking to our agent at Geico and receiving the advice that we should still send our photos via email, we sent everything and then called State Farm again. A woman named Paula took our call; apparently she is one of the several team members of Tammy ** who assigned our claim.

Why the two stars?: The website that I worked with was fairly well designed and the representative I spoke with was respectful and cordial. Why not more stars?: The advertisement, the website, and the system was designed in a way that I was given a lower quote at first, and I went ahead and purchased it. Later on (after a month), they emailed me that they have to double my rate and they told me all kinds of lies why they had to do it. This is a psychological trick, get someone to invest in you (their time, money, thoughts), and they are more likely not to walk away. I think two stars is fair for State Farm. They are slow and use psychological manipulations for their business.

I had an auto policy with literally every type of coverage possible in SC. After having an accident that totaled the car I promptly reported to my agent. State Farm refused to honor my insurance even with state police verifying that it was not my fault. I was forced to hire a lawyer and the day I did State Farm paid. However a lawyer should have been unnecessary. Full coverage and I did not even get the price of a 4 month old car back and that includes injuries. State Farm is a joke. ALLSTATE is the way to go.

Wow. I tried to leave the stars blank but could not. The magnitude of my nightmare of dealing with State Farm is far too overwhelming for me to discuss all here. But the theft in the form of overcharging in billing with no explanation and other illegal ways, extra fees that no one will explain but demand you pay or the being asked to lie about a certain situation, being asked not to tell that certain things were said or done, the constant harassment, the "No" customer service with "employees" who should remember they are just "employees" whose services are not needed without customers. These ungrateful employees should remain in their "employee" place and remember I pay their salaries, along with other loyal customers.

We have been with State Farm for over 15 years. They continually raise our rates. Our credit score has went from bad to really good. How have they rewarded our loyalty. Denied our only claim in past 15+ years and doubled our homeowners insurance. If you are looking for a deal or quality go to any other insurance company. Both the agent and Corporate offices will screw you over. Thank you state farm for being **.

Daughter was rear ended. Asked her to call our agent for advice. Next thing I know they filed an uninsured motorist claim on my policy. I called and asked about the claim and they said, "No problem, the other company can take over once you have the police report. Get the police report and then they won’t let other company take over." Half of my questions have to be answered by agent and half by claims. Claims mostly unhelpful. One was super nice but I never heard back from her. So, now I have a claim I can’t get rid of. I have to pay a deductible and rental even though Travelers has accepted full responsibility. I am convinced State Farm has changed for the worse. I’ve mostly had them since I was 16. I am hoping to change companies, but now I have a claim on my policy. I pay double the cost of this claim in annual premiums and they still give terrible service.

You pay full price for crappy insurance that don't cover nothing. Have 5500.00 in tools damaged due to an accident. They told me to file it up under home owners insurance that I don't have cause I don't have a home. The worst crappiest services and will leave you walking with nothing..

Horrible experience. Run from this company. 30 years and an accident while the car was parked. Total waste of time and torture. Got estimate from shop. State Farm “estimator” said it was not right. Tried to do it their way. After 5 weeks sent another “estimator" who said that even though they couldn’t fix it State Farm will not pay. Talked to corporate and they also denied. Will cost me over 10k to get the car back. Horrible, disgusting and impersonal care. Run from this company.

I was checking my options for car insurance and I got a call from State Farm from a guy named Christian and I have never in my life had anyone worked so hard for me! If everyone that works at State Farm is as good at their job as Christian is then it has to be the most amazing company on the planet. I absolutely love this company! P.S. If Christian's boss is reading this that man deserves a raise and you should always do everything you can to keep him. He makes your company look good, I have complete trust in State Farm because of Christian!

I’ve been with State Farm for over 40yrs and have minimal claims on our policy’s, I bought a brand new car and totaled it in the first year, the car had less than 4000 miles on it, State Farm did not try to settle the claim they told me what they were paying and didn’t care if I was ok with it. We have been good loyal customers for many years and we walked away as if we had bad insurance, we were not made whole and they did not cared listen when we said this isn’t fair. You have been warned! I’m a very loyal long time customer and that does not matter to State Farm. You have been warned!

Please avoid State Farm at all costs!!! I was a loyal customer with State Farm for 25 years and they dropped me. Yes I had some accidents. None of them were my fault. None of them cost State Farm any money and when it did they were reimbursed. I am just in shock. I can't help it that these people around here don't know how to drive. All of these people ran into me. I didn't run into them. I gave State Farm thousands of dollars over the years and now it's gone. Over the years when someone asked me what car insurance company to go with I always said State Farm. Now this is how State Farm repays my loyalty. I've now found another insurance company and it happens to be $10 less a month than what I was paying with State Farm. Even my new insurance company couldn't believe that State Farm dropped me.

I’ve been a loyal customer for over 2 decades and I’ve never had to file for a collision. Think about how many thousands of dollars that is from a loyal customer. I’ve used State Farm for car, renter’s, and life insurance. But unfortunately I had to file my first claim last month. So at long last I can see how they really operate. And it’s very, very disappointing, My car was in the shop for a solid month because State Farm couldn’t get its act together to approve the shop’s estimates. I had to rent a car during this process and rented from Hertz on the recommendation of State Farm. I was assured the entire time that the allowance for car rentals was generous, more than enough to cover the time in the shop. What I wasn’t told was that State Farm would drag its feet at every opportunity, ultimately taking so long that I went about a week over my rental allowance.

They offer more than just vehicle insurance, but roadside assistance is a plus, I haven't had to use this in a little while, let me tell you I have looked my keys in the car so many times, twice in one day also, had tires changed or aired up, jump starts, you name it. I have never had a pay out of pocket when I call them to get me help. If I am alone on the side of road they stayed on the phone until helped arrived, the tow truck was going be to long. The gal had called the sheriff's department. I kinda freaked when I seen the blue lights, I said, "Great now this on this dark road I have flashing lights," the gal said, "Calm down, I called the dept, you're out there all alone." Bless her heart. Health and accident hospital, hospital income, life insurance. All a plus when you have children. In Melanie's State Farm office all the gals are helpful great. I have not had a issue with not one claim!!

WAS a customer for 55 years, accident free. Was insuring 2 cars, H.O, and valuables. Gave 1 car away and lost multi car discount. Received revised bill and paid. Received another revised bill and paid. Received a 3rd revised bill stating increased premium due to age. Premium now almost equal to one vehicle. Changed to another company and saved $400 a year for same coverage. Says a lot about customer loyalty and rates.

I have been a loyal customer of State Farm's since I acquired my drivers license 15 years ago. I have never had to file a claim with them until recently, when I was rear ended by an uninsured driver, and my newly financed car was severely damaged. This was a time when I needed my insurance company (whom I had never needed up to this point) to step up and have my back. I am sad to report that none of them did so. I have gone all the way up to the CEO of State Farm with zero sense of customer service. My hope was that they would work with me to find a solution, but I received no help, much lack any sense of loyalty to a loyal customer.

Ok so we have been with this insurance company for over a year and have had one issue after another with them since day one. 1. When we first had the insurance added to my mother's policy it seemed like everything went well until they tried to tell us we didnt pay the add on fee which we did and had a bank statement to show we did but they swore we didnt. So according to them because we refused to pay the add on fee twice we have somehow been "behind for almost a month" since we got the insurance or so they keep saying. So we finally just paid in full what they claim we owed them at the time since it was like 60 damn dollars they kept saying we was behind.

DO NOT CALL THIS COMPANY IF YOU CAN HELP IT. This one is the WORST of them. I am SO FRUSTRATED for the millionth time dealing with State Farm that I had to finally write a review. This is the only insurance company I dislike at all and they are HORRIBLE. The phone system they use seems to intentionally be a waste of time. Do you have an extension for exactly who you'd like to call? Ha! too bad! Extensions take you to random people over at State Farm, a different person every time I use the same extension, AND THEY KNOW IT! I am writing this bad review with the approval of several State Farm adjusters who really hate their company and its awful systems.

Spoke to Francheca ** trying to clear up a insurance claim. She was rude, condescending and after asking to speak to her manager (we asked 5 different times) she hung up on me. Just terrible customers service!! Bottom line, State Farm will do anything to get your business but when you file a claim they will do everything NOT to help you or pay the claim! Go to any other insurance carrier but stay away from State farm, they are thieves and liars. They will make you feel very inferior to them.

I have been a State Farm client for about 35 years. I called my State Farm, agent, Todd **, to get some information. His assistant referred me to a claims agent to answer my questions. I did not call to make a claim; I called to get information in case I decided to make a claim. My car was scraped in a parking lot and I didn’t know it until I saw the passenger side of the car. I wanted to know how a claim would be made in case I decided to do so, and who the preferred body repair shops are and how they work. The claims agent said that she would send me a list of their vendors and explained the process.

I had a minor accident with a state farm insurer, where their insured backed into me. When I called about getting my truck repaired, only $300-400, I got tangled up with the rudest lady ever. She asked me if her clients car was a stick shift, I told her I wasn't driving her customers car. She said it's pretty flat in Arizona, not a lot of hills. She said from google earth that it doesn't show a hill at the intersection. And it went downhill form there. I really thought that State Farm was better than this, they certainly spend a lot on advertising. I have been with American Family for 20 plus years and had one claim, I would never leave them, best customer service ever. Shame on you State Farm. Now I will just take you insured client to small claims for a claim you should have covered.

Yeah, I was looking at getting a quote from them and they want to charge me over $3,786.54 for 6 months. I'm a new driver at 22, I came from outside the country and I just got my first car in the US. You can categorize me as "risky" all you want, I've been driving for a while outside of the country. This is pure insanity, you're trying to charge me 44% of what I bought my car for (17,000) per year for coverage. I don't know what kind of game you're playing, but it's not one I want to be in.

I have been a loyal customer for 17 years. In September of 2019 I am struck by a young lady at 70mph without hitting her brakes while I was stopped to turn left. The accident was not my fault. I had injuries and my PIP was ate up with hospital bills. Since Florida is a “no fault” state with PIP you are forced to file for injuries first under your own insurance and then the remaining over 10,000 rolls onto the other parties insurance. I am over 50 never an accident and 2 tickets in my twenties for speeding.

We were one of two vehicles hit by a drunk driver, while parked on the side of the road. Both of the vehicles were totaled. Our insurance company got through the process in 2 weeks, while State Farm took 4 months to process the other totaled vehicle. So we also had to wait the 4 months before the claim was paid out. Glad we have Bear River and not State Farm insurance. They are a large bureaucracy where no one person is in charge of handling a claim, it just goes from department to department which is super inefficient.

My car was struck by an elderly State Farm Insurance carrier who admitted that the accident was his fault. Then the State Farm adjuster's get involved and try to settle for less than what they should be covering. When the car was in the shop, State Farm starts saying that there was prior damage and begin their stalling tactics. This is a very poor company and tries to take advantage of senior citizens with their strongarm tactics. Never do business with this company, now I must bring a lawsuit against their client to recover for damages that are not being paid by State Farm. DO NOT DO BUSINESS WITH STATE FARM. The state Insurance commissioner is being apprised of the situation.

I just signed up with State Farm after trying Progressive and Liberty Mutual. I wish I had done a more thorough research as my experience with Sam ** @ the Ballwin location was top notch! Hope I will not have to use it, but as far as ok with spending the money for coverage, I'm pleased with this decision

State Farm sucks, especially when you tried to file a claim against them. The accident happened on November 2019, when I turned left to College Point Blvd when it is green light. State Farm's customer pulled out his car from the parking space on college point blvd and hitted my car on the right hand side doors. State Farm customer also hitted the car that was parking in front of him. I had been calling state farm so many time in the first 2 weeks, the answer they gave to me is they couldn't reach the insurer and they will sent out a final notice to the insurer, if the insurer didn't response back by Dec 31,2019, they will close the claim and get an estimate to fix my car.

After being with Allstate for 20 years, I decided once they had a rate increase again to shop around. I spoke with Toni in the office who gave me a rate 100 less a month than I was paying with Allstate. YAY! WRONG! After discovering a mistake on my MVR, I provided an official driving record per their request the very next day. Heard nothing about it again until my loan company sent me a notice 4 weeks later, saying my insurance was going to cancel on December 30. I called the Joan Landry office and spoke with Jana who claimed she emailed, called and texted to let me know of the issue. None of which happened. The only emails, text or calls I received were about an uninsured motorist letter I needed to return signed. From someone else in the office. After explaining that I sent in the official driving record, she wasn't even aware that I had already sent the Driving record. She would then send it off to underwriting and be in touch.

I had State Farm Auto Insurance for 30 years. I cancelled in 2018. I received a ticket in North Carolina in Summer of 2018 for doing 67 MPH in a 55MPH zone. Yea I am a criminal and a rebel. When I got my new 6 months renewal premium my rate went from 650.00 for 6 months to 1315.00 for 6 months....1 ticket folks....ONE. Went to a different company next day and my premium was 552.00 for 6 months and has stayed that way for 2+ years. Yes the new company knew about the ticket I received. When I cancelled I was harassed by State Farm office in Jacksonville NC for several weeks. They "refused" to cancel my policy so I was told and threatened that I am not allowed to cancel...lol....Anyways maybe I had a bad experience, who knows but if they do this to a customer of 30 years imagine what they will do to someone new.

Awesome buying experience! Sadly I had a little fender bender insured with State Farm and the experience getting it fixed to Range Rover standard has been stressful and I’m left with a bill of over $4000! My recommendation is do your research and insure with an insurance company who will replace parts for OEM not second hand (I have paperwork to prove it) or aftermarket parts. To retain the value and warranties on the car you really need your insurance company to work with a Registered Range Rover Dealer so I would recommend before rushing to insure call these dealers (easily located on Land Rover website) and ask their opinion who do they have the least issues with? Trust me it’s worth the time at the beginning or you will pay at the end! Any European or high value car I would highly recommend you take these steps or you will pay in the end!

I was rear ended and also hit from the passenger side. State Farm has been completely disrespectful. It took over 2 months for me to speak with Kevin about property damages to get the runaround and nothing resolved. I finally chatted online and got things as a tow car and rental and chose state farm's selective services Gerber Collision in Greenville NC to not get one call about damages done to the vehicle and to find out they don't do mechanical or electrical work. And day of picking vehicle up female purposely slammed on brakes knowing that that was the issue. Vehicle was towed and still not fixed.

After having a UIM Policy for over 20 years and never having to use It was a blessing. However I suffered a eye injury riding as a passenger several years ago. (STATE FARM) is Not the good neighbor. It didn't matter to State Farm that two other insurance companies settled my injury claim in an car accident where I was a passenger and due to the accident I suffered eye injuries that will cause blindness. State Farm hired attorneys and fought me and my family even though the other insurance companies settled. The Administrative Offices of State Farm totally ignored three letters that I wrote asking them for help. No response, they sent me straight back to the department that was abusing my rights. State Farm was not the GOOD neighbor to my Family.

Bought a new car and was rear ended while working. Battery problems after incident and State Farm refusing to pay for replacement battery. Car had less than 30k miles on it with a new battery when struck in the rear end doing 8 thousand dollars of damage. Before incident I had no problems with battery. After incident, my car wouldn't start without jumping. State farm denies these issues are related. Obviously, they are. Now I'm supposed to pay $200 to replace a brand new battery after having my car hit by some idiot high school kid. Hate state farm. Probably going to get a property lawyer involved. "SNAKE FARM" IS THE WORST!

First and foremost State Farm has a fiduciary duty to share holders to turn a profit, State Farm is all about the money. I’d been with State Farm for 25 plus years and after two small hurricane claims (State Farm portion under 2500) and a theft claim they notified me they could no longer carry my homeowners insurance. Being a veteran I called USAA who not only picked up my insurance, it was much cheaper for the same coverage and additionally usaa is a member insurance company meaning you don’t get dropped if you happen to use the product you pay for all your life in the event life necessitates a claim. “Like a good neighbor” State Farm will bail and reward 25 years of loyalty with a termination notice. DON'T USE STATE FARM. USE A MEMBER INSURANCE PROVIDER SO THIS DOESN'T HAPPEN TO YOU!!!

My daughter was hit by a big truck in a parking lot (Walmart) in Atl. The driver drove off with no regard for what they did. Have used Statefarm for many years and recently came back in February of this year. I had my daughter file claim the same night, I went to Atl to get all matters handled the next day. Accident Nov. 4th, selected repair shot Nov 5th, rental Nov 11, interviewed by claims 4,5,6. No information by 18th, I called Nov 18 to inquire and rep apologized and sent investigator 18th to review footage, I called again 21st and was told investigators would be reviewing 21st and I would have to wait for report.

My brother moved his personal belongings such as clothes, shoes, hats, video games etc. to Minnesota to live with a girl he met online. The situation didn't work out and he packed up his suv to move back to Va. Upon departure he got robbed of everything even of his money to get home, they even took his suv, messed it up but that was found and is in the shop. Which he is having trouble with the claim for that also. My brother has a learning disability which I have tried to explain but of course the claim adjuster Geoff ** has no compassion about it making him send in medical records, have papers notarized, etc. I've never heard of such!! He doesn't know anything about a notary. I guess they think because he is learning disabled and ** he hasn't acquired much in 6 yrs. or so.

I have been with State Farm Auto Insurance for 4 years and paid for additional service like rental and roadside assistance every month in case something happens and I am covered. Tonight, 11/24/2019, I had a flat tire and I called for road side assistance. I was appointed road side assistance and was told coming to help me in 45 minutes. I waited one hour. No body showed up and I am in the middle of 495 highway with a flat tire. Nobody showed. I called state farm. Agent said sorry the previous assistance was cancelled. If I want they will assign another one or cancel it. New assistance will arrive in another 30 minutes minutes. I was mad. Start to complain that, "After waiting one hour now you want to assign me a different assistance," the customer service rep did not like it and hang up on me.

I have had State Farm insurance for over 10 years but recently having to work them has been an absolutely terrible experience. My 2017 Subaru Impreza had electric damage due to a rodent chewing on the wires. The dealership recommended to replace the entire wire harness (standard practice according to my best friend who works in a car garage and also according to many sources online). State Farm Adjuster only wanted to solder the damaged wires to save about $400. I appealed the decision and was told to get a letter from Subaru. I did this and State Farm still refused to pay a few hundred more to repair the car to Manufacturer Recommendations.

State Farm used to be a reputable auto insurance company. I haven’t had a claim in two decades of driving. I have an expensive car which was dinged while parked. I made the mistake of thinking it would be a non issue to make a claim. 6 weeks later, State Farm refuses to pay for the repair. They hide behind their two apps and “policy” by which no one is responsible. It is no one’s responsibility to follow up with the customer. They send out an adjuster who takes a few cell phone photos and sends you a check for a fraction of what a repair of the vehicle will actually cost. This is State Farm in 2019. It's good if you have a Yugo but please don’t bother expecting any customer service or accountability. Do not expect State Farm to fix a moderately expensive car. Do not expect anything but a thinly veiled fraudulent representation on the part of this quasi “insurance” company.

Online advertising specified that State Farm provided off grid homeowners insurance, yet husband was told in office visit that State Farm did not support that type of insurance. We have current coverage from Farmers...please stop advertising off grid insurance if you do not provide it!!!!

If I could leave a 0 star review I would. My representative Kirk (who works for agent Charleen) messed up my plan for over 4 months, even after my husband and I repeatedly brought it to their attention. When they finally 'fixed' the issue, which in the office manager's words "happens all the time", they charged me for their mistake. They are shady and will twist their own words around when you call them out of their BS to make sure they are blaming you for any issue that come up. Customers beware!

My agent told me I could get my gap insurance back if I refinance my car through State Farm, and it would only raise my payment Maybe $25.00 a month or so. What she did is extent my payments for an extra year and raised my interest rate from 2.9% to 4.73%. I trusted her and did not review the contract, stupid me!!!

This company like many American companies these days enjoy taking your money and having you do all the work. I had to pay my deductible for a accident that wasn't my fault. When you call on the status of your refund, they push you off and tell you to call the other insurer for that. I thought that paying for a service meant "service". New 'merica folks!

I have never felt more discriminated against in my whole life. What an unfair policy to cancel one driver because of another just because they live in the same household especially when they have SEPARATE POLICIES!! I understand canceling the bad driver, but punishing the good, safe and perfect driver! One who has never made a claim that makes no sense at all. The are under writers are harsh and unfair to good people who have been good driver and I am one of them!! Shame on STATE FARM!!

My daughter was in a wreck with a State Farm client. She was not at fault and the other driver received the ticket. First of all no one from state farm ever called me. I had to go by a state farm agent's office to get someone from there to even give me a call. My daughter is without a car now and state farm only wants to give her a small amount of money to get her something else, but she will never be able to replace the car she had with that same kind of car she had. There was nothing wrong with the car she had until their client decided she could not wait 5 seconds to pull out and now my daughter has to suffer for it. They never once talking with anyone from state farm asked how she was or anything. I have NEVER NEVER NEVER dealt with an insurance company like this. Stay away from them, they are horrible.

The office of Phillip ** and his agents are wonderful, patient and kind. When I started with them I had no clue about insurance. Had a situation. Had to go to another insurance (worse thing ever). Very unprofessional. I ran back once that ordeal was over. Ms ** has patiently taken my payments (had problems with on line). Devon helped me step by step with my Drive Safe and Save. This by far is the most wonderful office.

Statefarm customer was at fault. Hit my car with a big suv backing out without looking behind. At first they wouldn't accept but when provided pictures of my car and their car they accepted full responsibility. They generated an estimate of 20 hrs of labor to fix the vehicle. They offered rental car or an equivalent re-imbursement for using another vehicle. The car was in shop for about 3.5 weeks but Statefarm only would pay 6 days of rental reimbursement. They said it's based on original 20 hrs of labor. They made me submit the work order as well showing how long the shop was in the car. But after seeing that they changed story that the extra time is between you and your chosen shop and it's not Statefarm's responsibility.

Insurance company no pay for damage in my car. Never use this car insurance. I put a claim to State farm and no pay. Stay away for State farm insurance. Never never never go to State farm. Very bad insurance company.

For years while my auto insurance was with State Farm I endured illogical, constantly changing premium add-ons and due-date shifts, which in effect make you pay more than the agreed-upon annual premium. After someone hit me, the agent's office called "to be sure we didn't have to pay out any money," and never once asked if I were hurt or if my car were damaged. That was the final straw that made me leave State Farm and make the effort to change insurers. Then a driver covered by State Farm rear-ended me and totaled my car.

Buyer beware. Our cars (and home) have been covered by State Farm for 30 years. I recently purchased a car and thought I had 30 days to report it to my agent. 17 days in, I have an accident. I was informed by the claims adjuster that they changed their policy 4 years ago that required notification in 14 days. However, 3 years ago we added my husband's new truck and they backdated the policy 30 days for us. So when's it's in State Farm's favor, they'll take your money (contrary to their policy). And if it's not, they will throw a loyal 30 year customer away. How are we as consumers supposed to know about a policy change if we were not made aware of the change. Plus, their actions were in direct contradiction of that policy change 3 years ago.

State Farms lies gives wrong fax numbers. Don't pay their claims .What a run around .The adjuster is only interested in her commission This is the worst company to deal with Get your insurance some where else

State Farm Representatives called me a liar over the phone. Took over 14 days to get my car towed from the tow shop to the repair shop. When I called State Farm back for updates they stated I told them I was going to move the car and they would not pay to extend the rental because on their end their notes said I was responsible. I asked for them to pull the call and they refused stating there was no way their co worker made an error. I pay for AAA Roadside Assistance so if I needed to move the vehicle myself I would have like I stated to the representative. The Representative assured me I did not have to worry about it and they would take care of it. Will be switching companies ASAP and informing anyone that has State Farm to switch over from them as they do not value their customers.

I was severely injured by one of their drivers. He admitted to hurting me. I was walking my dog and a rock flew off his speeding rear wheel and hit me in the head. I have many doctors and over 4 thousand medical records even the police record. In court their doctor admitted being paid off and State Farm lied about everything and this is all on record. State Farm has been sued for this practice and was found guilty. They will do everything they can to not pay claims. Watch out for them and take many pictures and videos of any dealing with them. They won't pay!!!

My car was rear ended. Simple case with no question as to who was at fault. State Farm told me to go to the other insurer for payment which was almost hopeless. An attorney told me State Farm was required to use my collision coverage if I wanted that and State Farm made that as hard as possible. Wanted me to go to collision shops that were not highly rated and made it as difficult as possible to confirm mine. They have been interested in taking my money for 30 years but did everything they could to avoid honoring their end of the bargain. I am still not clear what they will pay out as they continue to delay. Shockingly bad and dishonest way to deal with a client they have had for decades. Another attorney told me they were one of the more mediocre of the insurance companies. Buyer beware.

Do not do business with State Farm! I am warning you. You will regret it. Someone backed into my car in a parking lot and when we go the insurance of the other driver, my heart fell, they had State Farm too. State Farm had to figure out a way to deny the claim because they couldn't go after the other driver's insurance. Their solution was to assign 50% blame to me in order to avoid paying. I was backed into in a parking lot. Their adjuster Jerah ** and her manager Bob ** was absolutely terrible. They represent everything that is wrong with State Farm. A fundamental, from the top, dysfunction within their company. After many letters, even to their CEO Michael Tipsord, I gave up and cancelled all my policies with State Farm.

In the last 3 months I have dropped 1 vehicle & added 1 vehicle (3 & house total). Have received multiple cancellation notices even when bills paid in full! Just found out actually didn't have any coverage for 2 weeks! Tried online pay & it's no more reliable than in person! Too long period between paying & actual posting to accounts. Left office thinking had a Zero balance & still get cancelled!

He hired a STATE FARM insurance to put everything under security. My house, my cars, my life insurance, my business and Dayton suffered a natural disaster of 20 tornadoes in the area. Near my business 2, only one less than 1/4 mile from the business. Burrito King has contracts with companies that in 2014 put new lights on the roof to illuminate the parking lot, new roof, aluminum roof tiles to make it look more nice. The front windows are not new, but they are in good condition, with their care so that the light enters, the heat of the heater does not come out, so that the air conditioning is efficient and, even so, I do not accept to respond to my claim of Loss due to damage caused by natural disasters (20 tornadoes). Remained and said no, and I had to seek legal help to prove that I have damages. Accused me that the business was old, that it had no maintenance.

Recently one of their insurers hit my car on the freeway. He was driving drunk and they said it was our fault and refuse to pay for my repairs. One of the agents told us they were going to pay and then refused after with a letter. Then another adjuster said it was their insurer's fault. I wonder how many other people they screwed. State Farm is a fraud.

I was in a motor vehicle accident in which I was rear ended and found not to be at fault in the least. Therefore, I needed to submit my medical bills to the car insurance of the person who hit me in order to be reimbursed. Being rear ended, having your car totaled, and suffering in pain caused by this accident was enough to deal with. Little did I know that dealing with State Farm would be the even bigger headache. My accident occurred in March of 2019. It is now September, and I have yet to receive assistance from State Farm. I was told the name of my Claims Specialist but have not been able to reach her. I'm not convinced she is a real person! Haha I have submitted my medical bills through email five times per bill, faxed them five times each, and have now sent them in the mail. Each time I sent the bills I called to confirm they were received.

My first experience with State Farm was horrible. My vehicle was recently stolen and now I'm being treated like it's my fault. The claim investigator was so rude yelling on the phone threatening my claim to be thrown out if I didn't talk to him and meet up with him. My policy is new and because the vehicle was a BMW they not believing it was stolen!!!! They asked for my call/text records service records and doing a credit check. I cant even believe I'm being treated like this. The situation is stressful enough and I'm paying my hard earned money to horrible service. State Farm only wants to take our money and when it's time for them to show up you get treated like you not a paying customer!!! I will be changing my policy soon this nightmare is over. My anxiety is through the roof.

After 35+ years of coverage with State Farm for both home and auto I had to file my first claim after being rear-ended. Total loss of my beautiful collectible car. The other driver's insurance will ultimately cover costs, but I needed a rental car asap and thought that my insurance company would be looking out for me. Thought wrong. Rare car, hard to find comps. Rather than take the 4 comps I found online for sale at dealers for consideration (too far - did I say rare?) they found one closer by (131 mi.) in another state. CRAIGSLIST. $2,000 below legitimate listings on internet auto sites. I provided 4 comps at the higher price scattered across the country. 4. They didn't give any credence to these whatsoever. If you are considering State Farm for insurance - keep in mind that the rates are not the whole story. Oh, and if you have a question or challenge what they are presenting - prepare to be deflected. I believe this is the only training class they require their claims representatives to pass.

It's a good thing I have common sense and a thought process. I've never done business with State Farm for home or auto insurance. The thought never crossed my mind and following my experience with State Farm the other day, I will never think about doing business with them. I was the victim of a hit and run incident the other day. Someone was driving reckless behind me. I could see this person weaving in and out of lanes, putting a lot of innocent bystanders at risk. The person crossed the solid lines into on-coming traffic, swerved back and forth, hit my driver side mirror, cut in front of me and floored it once they realized they hit my vehicle.

Never again! I cancelled my AAA expecting that with insurance with State Farm that my roadside assistance would be better. When I truly needed them that failed me. Called and provided all the information then waited. That wait became 2hrs. I was patient thinking it’s Friday, it’s the summer. They will come. Eventually I called back and they told me they had no record of my original call!??? They asked me all the information again. Only thing was my underwear color that I wasn’t asked. Waited again a 2nd time and they never came and no call back. I had to call AAA and reactive my account on the spot to get help. I will surely be exploring my options for a new insurance. I am a very disappointed and dissatisfied customer.

I can't get my car back because State Farm won't pay the claim even though the dealership has sent in all the paperwork. It is sitting repaired at the dealer. We have talked to State Farm multiple times with them claiming they don't have the claim or the outside vendor is disputing the labor rate. This is a claim for two wiring harnesses that a rodent chewed thru. It has to be taken care of by someone who works on electrical. Our dealer is asking for $100/hr. for labor and ASI, the outside vendor for State Farm, says they should only get $40/hr. Every time we talk to a State Farm claims representative, they say they can't do anything until the claim is approved.

Kim **, An Account Representative for State Farm in Buford Georgia gave me Awesome customer service. I called for a quote for car insurance through one of those online call you right back with a quote. Kim called me back immediately. She was friendly, understanding, and very pleasant to talk to. Within an hour, I was at her office. She was very prompt and professional in providing all my insurance needs with State Farm. I would recommend her for your State Farm Insurance help. Thanks Kim!

I recently made a claim due to front end damage on my 2015 Silverado. Got the estimate done at a garage. They then send an adjuster who writes half less than the cost of the repair. I had a damaged rim and rack and pinion which is 3000 dollars to repair in total. I have a 2015 Rally 2 Edition so rims were pricey. Back to the problem at hand. I find out the adjuster priced out junkyard parts to repair my fully covered low mileage great condition pickup. Now tell me how safe that sounds. Used parts in the steering component of a 6 thousand pound vehicle. But they said they guarantee it.

My State Farm agent has always answered any questions directly and precisely and when an answer wasn't known, the agent directly got the answer from main office and all answers are always explained. I personally have seen my agent even word explanations in a ways that any person with lack of insurance knowledge can understand.

Love having a local agent. Auto insurance with State Farm is pretty high priced compared to others, but have to keep it due to homeowner's policy.

The agents are local, so they know the area. If I have a problem, they can recommend local places to go. The agents are friendly, and know who you are. The policies they recommend are the best for my situation, taking in not only what I need, but also balancing it with what I can afford. They answer the phone 95 percent of the time, and when they don't I get a call back immediately.

I liked the personal service from my agents staff and that they looked at the whole risk picture to find gaps. They customized a package that gave more coverage at lower cost. State Farm's app is easy to use and secure. Better value than having 3 policies with different companies. If your profile fits to get State Farm I recommend.

1 star is higher than they deserve. The agent treated me by hanging up while he was yelling at me. I was trying to resolve an issue it not properly resolved. It was then given to another individual that treated me even worse. If I ever have to deal with State Farm again I might consider using an attorney.

The company is good but expensive. Agents are helpful and professional. Owner is also helpful. I have had State Farm since age 14 when my father took me into the State Farm office and signed me up with State Farm insurance.

Annoying company. Rates are always much higher than competitors. I would not go back to this company. I have much better rates on a competing insurance.

We signed up for their low mile driver discount with 2 cars. We had insure with them since 2006. We drove the cars way LESS than 7500 miles each year & reported the miles whenever they asked us to. We NEVER got a discount! They NEVER adjusted our rates. When I confronted their underwriting an extremely rude moron called Meredith ** in AZ told me if we had a problem we should have told our agent or underwriting about it! This is FALSE ADVERTISING & ILLEGAL - We have switched to Mercury and they are giving us the discount upfront since you can tell them an estimate of the miles you'll be driving when you sign up - they base your rate on this mileage estimate & then at the end of the year they will adjust it up or down for the next year. If you'd like to get ripped off go with State Farm otherwise shop with other carriers.

The response for claims with State Farm is quick. There are many discounts, I.E., Longevity, multiple cars, multi line that reduce our rate. I have received quote from other insurance companies and they are not able to beat the prices of State Farm.

The agent did not include alternate insurance for a rental vehicle in case of accident. Be careful to get all the insurance you need. We were without a vehicle because of this even though the cost would have been very low to add to the insurance. They did cover the cost of repair completely though it took many days.

When you have a claim they pay quick with no hassle. My agent has gone the extra step to make sure I'm happy with the outcome. As far as rates go I believe they are in the ballpark with the other insurance companies.

On two instances they found a way to not pay. On an auto claim they decided I was at fault even though I was not moving at all. The other party was insured by State Farm also but their car was not damaged. All this just to save the deductible. On a water damage they used an obscure clause that did not pay for damages that "occur over a period of time". All damages occur over some period of time.

I've really enjoyed having State Farm as my insurance company for the past 15 yrs. They really take care of me and their protection and policies are wonderful. I know they are always there to answer my questions and take care of my insurance needs. Thanks State Farm!

I carried all of my insurance (auto,home,umbrella) through State Farm for 36 years. Through most of that time, they provided excellent service. I, in return had a stellar driving record, no DUI’s, 2 tickets. This year I was involved in an accident in which I was cited a ticket for failure to control my vehicle due to an abrupt construction zone on a freeway off ramp that led to me hitting someone from behind. There were no injuries and minimal damage to the other vehicle. My vehicle, however was totaled due to front end damage. Literally, 2 months after the claim was paid, State Farm informed me that they would not renew coverage on any of my 3 vehicles, citing “too many claims”, all of which were roadside assistance claims for minor issues like flat tires, battery issues, etc.

Great overall. But their drive safe program that tracks your driving habits needs work. Dinged me for using phone while driving when car was parked. Dinged me again when I was cut off and braked hard.

I switched from Geico to State Farm approximately 4 years ago. I received excellent customer service and a significantly lower rates. With Geico all I got was headaches. Also Progressive RV insurance is the absolute worst. Sure I got a good rate but their customer service was horrible and it was a battle when submitting a glass claim. They denied me and threw constant roadblacks at every point. They use these tactics to frustrate customers into giving up.

I stay with State Farm not because of the company, but because of the agent I have. She and her team are incredibly well educated about the features and benefits of my policy and I trust them to steer (PUN fully intended) the right way. They educate me so I am able to make the best decision with regard to the coverage I need and then chose. If not for having a personal agent, I would shop. As long as my agent is my agent, I am staying.

I have been with State Farm since 1995. They go above and beyond by being quick to respond, quick to finalize claims and they ensure I know about any safety programs and or ways to save money on my plan.

Very easy to do business with, many insurance options and discounts available, and they are always willing to work with me, offering various premium payment options. All contacts with State Farm adjusters and my local agent have been positive, and claims have been resolved to my satisfaction. They give me peace of mind.

I have been a customer of State Farm for DECADES, both auto and home. I had a minor claim after someone bumped my bumper. State Farm would have paid about $200. They are happy to take my money, but God forbid you have a claim. I have never run into so much red tape and problems in my life. "Your claim is approved, your claim is not approved." Call the local agent. No, call the claim center. No, call the local agent. No, call the claim center. They seem to be trying to make it so difficult that you will throw up your hands and go away. I don't recommend this company.

I called to get a quote. I was given my quote information and I requested a copy of the information so I could review it to ensure that everything I was being told, was on the agreement. I was only sent part of the information until later, when I then received my full policy details. I was never told initially that I was being given a low mile discount. My work is out of town and I drive more than 10,000 year. Had I known that my rate would change because I didn't have low miles, I never would have switched, as now my rate with State Farm is more than what I was paying my previous insurance provider.

They gave me a policy which had better coverage than my former policy at a much lower rate. They also explained clearly the differences between my current state of residence and my former state in terms of insurance requirements.

I have used State Farm for over 10 years, and they have great multi-car discounts. I was in an accident a couple of years ago and the process was seamless. My local agent is very accessible and friendly.

Personally speaking I've never had any problems with State Farm. The office I call has always been helpful. The staff are friendly and kind and usually resolve any issues I may have. I have had other insurance policies with State farm over the years. I was involved in 2 separate accidents over the years and they were always prompt with the whole process from start to finish. I have had insurance with State farm for over 20 years and they have always been friendly and kind no matter what the issue may be. I recommend State farm to anyone who might be looking for a different insurance company.

State Farm is good insurance, a bit pricey but I found after having State Farm Auto Insurance for more than 20 years. The Insurance Agent is very, very important. Their customer service can determine if a customer continues with the company. I had a very good experience with a State Farm Insurance Agent for over 20 years. I never meet the agent face to face but I spoke with the office staff a few times over the 20+ years of service. This agent recently retired and his office staff did not remain employed by State Farm. I was transferred to another insurance agent. I expected I would get the same level of service. I was completely wrong and now I am in the market for either changing my auto and home insurance coverage to another insurance company altogether or changing my agent.

Besides State Farm being staunch TRUMP supporters, after being with them over 15 years now, always having the best insurance they had to offer, not only were the clerks short with their replies, very quick to say no to any questions that required them to do something for you. We had an accident in our vehicle which though it was our fault we needed to pay the deductible to get the side passenger light replaced. We asked first if we could waive the deductible, expecting them to say no, but not expecting them them to say to to us paying half and the balance the next month, or to make monthly payments.

We deal with a local branch of State Farm, and have for many years. The staff has always been very personable, knowledgeable, and helpful. We've referred other family members to them, and they've stuck with State Farm for many years, too.

I have had SF for almost 52 years. I've always had excellent, great and friendly service with SF. All I have to do is make one call and everything is handled. Though a lil high I would recommend SF to anyone.

We do have a review every couple of years to see if I’m able to get better coverage or rates as appropriate. Very responsive when I have questions. Advises me of options that I can take to reduce my rates if I want.

Rates seem competitive the few times I have shopped around. Service on claims is excellent except that they use Hertz for rental car coverage who is awful. I've had them for 21 years across 4 states, and 5 or 6 accidents, so I think that is representative.

Carrier might not be the cheapest on the planet but they do try to be reasonable. More importantly is service. 4 years ago I had a claim for broken car window - and they processed my reimbursement promptly. Just got my 6 month renewal - and the rate actually went down a little. I have the parent company (State Farm Mutual Auto) & once in a blue moon they actually pay a dividend - rare but sometimes it happens.

State Farm provides thorough and comprehensive coverage and their customer service is fantastic, so responsive compared to our experience with other insurers. Their website is also very user-friendly, again much more so compared to the other insurers we have used. We have now switched all our policies to them.

I purchased a new 2019 Chevy Trax in April and in July I was parked and woke up the next morning to my car being hit from behind. I immediately notified State Farm and automatically felt a sense of relief. Everyone I spoke with helped me with my claim, the repair of my car and rental. My State Farm agent's office called to make sure everything was going well with my claim, you get what you pay for. State Farm's rates may be a little higher than other companies but is well worth it for a peace of mind. Belinda **. Chicago, IL.

State Farm has always been very helpful reducing my bills whenever I have enquired about discounts. The agents at the Troy, MI location have always been pleasant, friendly, and helpful. That being said, I have never made a claim, so I don’t know how to rate them on that aspect (is in regards to my car insurance). I did try to make a claim once on my homeowner’s policy regarding a large water leak in my basement, which was declined. I’ve tried to find other insurance companies that are less expensive than my State Farm policy is, but with little luck.

They were cheaper than Allstate for the same or better coverage. Their customer service was much better. With Allstate trying to talk someone was a difficult task while State Farm always returned your call promptly.

Only problem is the cost, but not any different than the others. I have been with State Farm for 52 plus yrs. Also homeowners for several years. Got new shingles twice and new windows once from hail damage. Have always been satisfied with auto coverage.

State Farm is very reliable and available. The problem that I have is the limits on the coverage. They have denied a sewer line break that occurred at the juncture of the house and patio, and repair for a bowed wall in the basement. As regards auto insurance, they continually raised rates despite a long accident free interval. I am ready to switch.

State Farm keeps raising the price of my auto insurance for no reason, I have been with State Farm for 18 years. Is my belief they don't care about their customers. They do not reply to emails requesting answers.

Been with State Farm for 30 yrs for personal, college kids, and business insurances. Always well satisfied. My agents have always been attentive to my needs. My agent have gone to bat for me during tough times of insurability.

Been a customer on both coasts. Good service, but not enough claims to be sure if this is the very best value. I have not shopped on price alone, but it seems that the company is responsive when necessary.

Been with State Farm for over 40 years. Have priced coverage with other companies and have found I could not do any better. They have always solved my problems and I can find no reason to change insurers. I know everyone in the local office and all I have to do is contact them or go by the office and any question I have is answered or any problem solved.

Great company, they give value for your money and the safe driver discounts is awesome. They are always available when you need help. Very friendly staff and they keep you informed at all times. They have a great rental insurance and I have not have a problem with them for the past 2 years that I have signed up with them.

My husband and I shopped around and compared coverage and price. We decided to pick State Farm. With State Farm, we were able to get a discount by getting renters insurance and car insurance at a good price. All in all, we are satisfied with what we have.

Well my former insurance agent in my home state was the best but in the state I’m currently living In she has really incompetent people working for her so I don’t like my current agent staff cause they half do their job. She needs to teach them a little more but I do love State Farm. Been a customer for almost 10 years.

I feel that I receive a great level of customer service for the price I pay. My agent does a great job and is always very helpful with all of my questions.

State Farm is one of the most difficult and underhanded to deal with as testified by several body shops I went to. State Farm insists on sending you to one of their in system repair shops for a tear down inspection. They will take weeks to inspect the car and give a very low estimate on poor quality repair. You cannot take your car to another of their estimators after this and if you want to take your car to a better shop of your own choice you'll have to pay to have it reassembled. The shop has effectively captured your car. If they do the work, SURPRISE, THEY'LL FIND THAT EXTRA WORK NEEDS TO BE DONE. Expensive work AT YOUR EXPENSE. And State Farm won't pay for it after the estimate has been turned in.

Was a teenager and after minor accident they threatened to cancel my father's policy unless I was removed. It has been 40 plus years at this point and I would not do business with State Farm if they were the last insurance company on earth. Bunch of thieves and liars..

Refused to pay for a repair to bring vehicle to pre-accident condition even when the repair shop sent pictures and confirmed it needed a new bumper. They said (FROM A PICTURE) that it could be repaired which substantially lowers the structure of the bumper. Rip off. Customers pay premiums expecting to get their cars fixed correctly but State Farm only cares about their bottom line.

Our car was hit by a State Farm insured while it was parked. The adjuster provided an estimate. The body shop found additional damage not originally visible. State Farm refuses to pay. We have little recourse. They simply shut us (and the body shop) down and are firm that they will pay no additional amount. I realize from this experience that we have no negotiating leverage and are going to have to eat this. Very frustrating.

We have had car insurance with Allison Taylor of Cincinnati for 30 years. My wife had an accident last year. The damage to our car was very small. The other vehicle lost part of his bumper when he hit my wife at the left rear wheel. As a result we had to pay $250 deductible for our vehicle repair. We then got a bill for over 2 hundred dollars for the repair of the other vehicle. We were notified that our insurance was going to be raised by over $50. We did not have that in the bank and my wife drove to her office and updated a check to be cashed after the first of the month. She didn't wait but submitted the check and we incurred a cost of $35 overdraft.

Summary: Still trying to resolve a fender bender claim. Four months after the incident. State Farm has been uncooperative and unresponsive. Details: Rear ended by a State Farm insured on Apr 27, 2019 while refueling my car. My car was turned off. Husband was pumping gas. I was in the front passenger seat. The other party did not want to report the incident to police. I insisted. Police arrived and wrote an incident report. State Farm insured was solely at fault. After weeks of no action by State Farm, I filed with my insurance company and had the repair done.

I moved from GEICO to State Farm. Initially, I talked with a representative, feel like good service. He explain each detail item. But State Farm has a bad system, it lets you choose a specific agent. I got a poor one, she looks like no energy. Very often, office nobody picks up phone. Even talked with her, she did not do as we say. If you have question about billing, she no good answer. Also, made several big mistakes to my insured cars, I have to call and email again and again. Transfer to other agent. Generally, Service is poor in State Farm.

I got into a wreck and had to file a claim through State Farm. It’s still ongoing and has been way over 45 days. I’m paying for a totaled car that I can’t even drive. They have lacked to give me any or more knowledge about the ongoing claim and have still neglected to do so, and having no car is affecting my daily life now. It’s hard to have to work as a full active duty military member and have to walk halfway across base to get groceries only about a backpack full to try and last you maybe a week or 2. I do not recommend State Farm to anyone looking for a “reliable” insurance company.

My vehicle was damaged in an accident. I contacted the claims adjuster and was given a list of places approved by State Farm to repair my vehicle. Once I spoke with the person at the dealership that was supposed to do the repairs to my vehicle I noticed that the details of the accident were incorrect so I called the claims adjuster and informed him that the information on the claim was incorrect. The claims adjuster assured me that I wouldn’t have any trouble getting my vehicle repaired. Well today I was contacted and informed that State Farm would not authorize the repairs to my vehicle because the adjuster didn’t believe that my vehicle was damaged due to the accident and I would have to pick up my vehicle and return the rental vehicle provided to me.

I recently switched my policy since I got a new car and traded in the old. I called in and they changed everything and said was a 6 dollar increase a month. I said ok not a big deal. I just got my bill and I understand I have a rate change since it was mid month but after this bill I'm paying out more monthly than what I was told. I might start looking. This isn't the first time this happened.

I was involved in an accident about 2 weeks ago. I was making a left turn off a busy road with a left turn green arrow and a car that was stopped in front of me. As we made our left turns, the opposing traffic had a red light. A young lady in a brand new car attempted to slow down to their red light, but had brake issues. She then slammed into me (around 25 or 30 mph) while I was making my turn. The first two things she says to me after we pulled off the road were "Don’t worry, my brother's a cop in ** town" (where the accident happened), and "It's my fault, my brakes aren't working". She admitted fault to the police when they arrived, echoed my story of the red light, and again mentioned her brother. I obtained the police report, which also echoed my story (AND HERS!) which was forwarded to her insurer (STATE FARM). After waiting several weeks for resolution, State Farm tells me that they are finding me at 85% fault and her at 15%!!

I got hit my State Farm insured driver. I was travelling on a green light on a midlane. State Farm driver made a right turn on a red light on an intersection and went to the midlane following the road line (the road line will make her travel to the midlane crashing into my lane) and she hit my car on the REAR passenger side tire while she made the turn. The State Farm driver lied and said she made a complete turn and she hit me. How did you hit me on my REAR tire if you made a complete turn while I traveled on a straight line on midlane on a green light? Explain that to me! She didn't make a complete turn. She plowed thru the red light while making a right turn without checking her surrounding. She didn't have a right of way, she hit me almost T-Boning my car. The tried to jerk to the left lane but I wasn't fast enough and my car is dented and scratched as a result.

Was a State Farm customer for over 40 years and combined my auto and homeowners. Approximately 4 years ago they canceled my insurance after my daughter had two minor accidents. One in a parking lot and one bent a wheel after she slid on wet pavement and hit curb. Had to appeal and they reinstated mine but had to get a separate policy for her. By the way. Never had a accident. After 4 years of paying large premiums discovered that was being charged double of what other family members were paying thru other insurance companies. I switched, got much better coverage at less than half the cost. Just figured how much extra I have paid over the last four years for auto insurance.l $10,000!!!! I am so furious. What they did should be illegal. Will never use State Farm again and will tell everyone I know.

My car got hit on July first. I got a rental car on the same day. The adjusters finally made it to the shop where, I had it towed, on the 18th of July, 17 days after it arrived at the shop. They call me the following Monday to let me know that it’s a total loss. They was supposed to send the paperwork on the same day Monday 7/22/19. When my paperwork didn’t arrive by Wednesday, he called claims and they replied it was sent on 7/22/19. When I called Friday 7/26/19 to SF directly, they informed me they forgot to send it and it won’t go out till Monday 7/29/19. And he told me about the rental is due back on 7/29/19. He told me even know it’s all their screw ups. I’m the one screwed. They won’t extend the rental car. So I’ll have no car.

State Farm Insurance is great so long as you never have an accident. Once you do they'll double or triple your rate or just flat out drop you. They're in the business of collecting money and trying never to pay out.

Driver was texting and slammed into the back of my wife at over 60mph when she was stopped in traffic. She now has Traumatic brain injury, seizures and fibromyalgia... 2 years after the accident our attorney is still trying to get a response out of State Farm. They know they are at fault and the other driver was underinsured so they should pay out the max on the claim which barely pays our medical bills but instead we have to take the driver to court and sue him because State Farm don’t have his back. I would be very upset had I been insured with State Farm and they didn’t take my claim serious leaving me unprotected and vulnerable to lose everything in court. There are a ton of reviews about State Farm not paying claims and delaying payments! The government needs to step in and shut them down for being a fraudulent insurance company that takes people money and doesn’t provide actual coverage at all.

I was hit by a State Farm customer, and I filed a claim that day. Over a week went by no contact from them so I had to call to ask if they were going to address my claim. They then took a recorded statement from me and said they would be in touch. Then several more weeks went by with no contact so I called for an update. They said liability was still pending. I called again after a month passed and again they said liability was still pending. Then a few hours later they called to tell me I am 50% at fault. I asked what investigation had been done to come to this outcome? I asked if they obtained the video footage of the accident? They said they were unaware there were cameras. I reminded them that I said in my recorded statement that there were. She went to my statement and verified it. Then (now weeks have passed) she calls the establishment while I’m on hold and comes back to me and said there’s no footage of the accident.

Our vehicle was damaged by a tow truck company that pulled our vehicle out of a ditch that was caused by the flooding a couple of weeks ago. The vehicle was at high center so the first tow truck that came said it would take a 'boom' tow truck so that's what we called for. Then he said he needed backup tow to get the car out without damage so he waited. It was very hot outside, humid so the tow driver became impatient so he went over and pulled our car out by DRAGGING it causing undercarriage damage that also pushed the radiator too far back.

If you're looking for car insurance that will get you back on the road after an accident then this is NOT the place for you. Finally had to file a claim after 20+years and they only fixed the bodywork. They left me with a broken $1000 shock that they said broke under normal wear and tear even though I was able to provide proof that it passed inspection by a certified mechanic just 3 weeks before. After paying them enough money over the years to buy a Ferrari, when I finally needed them they left me with a broken suspension and a car that was unsafe to drive. If you need insurance then go somewhere else. If you hate having money then this is the place for you.

The Tempe, AZ claims center has HORRIBLE service. A State Farm insureds hit me. It was obvious he hit me while I was parked because his car was in the middle of a driveway behind me. I have witnesses, but because I know them they aren't a good witness? Really? So I finally get someone to listen to the witness and because she didn't SEE the guy hitting my car she's not a good witness now? Get it straight! So it's OK for your guy to lie saying he didn't hit me, but you won't accept an unrelated person that I happened to know as a child as a viable witness because she didn't see him hit my car? But she knows he wasn't there when we parked, she knows his car was against my bumper when we came back, she knows we didn't touch the car until the police came. WHAT MORE DO YOU WANT? Maybe that's because you're used to people lying. You should be wholly ashamed of how you treat people.

I am the claimant (State Farm's insured hit my vehicle) but if I ever thought about choosing a new insurance company, I would not recommend State Farm to my neighbor's dog. Claim handling is below sub par and I can't believe that after making arrangements to take my vehicle to the shop AND State Farm placing me in rental, they called four days later asking me if I made arrangements yet...WHAT?!?! We did this a week ago! So my vehicle sat at the repair shop for (8) days BEFORE State Farm arrived. Worst part of that my repair shop warned me that State Farm was the worst and take their time in visiting shops. Secondary issue, the adjuster thinks that they are a medical provider and trying to tell me/offer up medical advice which is in contrast with what MY REAL MEDICAL PROVIDER is telling me. Unbelievable. I tried to end the suffering by asking for a need claim adjuster and was DENIED so the suffering still continues....

I am in disbelief. This company denied the claim on fender damage during a hit and run accident on the highway. My camera caught the incident but it was pointed just to the left, although you clearly can see the car hitting me and cutting me off getting into my lane with a trailer that were clearly in my lane. I have photos of the damage to the fender, it was a hit and run. The driver even had a citation and this claim is being denied. The rep. from State Farm says the driver never called them back with a statement, obviously because he knows he is at fault. State Farm lost all credibility to me as an insurance company. Cheap and dishonest comes to mind. Here is the video: https://youtu.be/RUzzEA8gTcQ.

My claim was prematurely denied by the State Farm insurance adjuster prior to the claims department even receiving the police report they requested. My insurance agent did not advocate in good faith for me as he said he would to ensure this claim was reviewed and processed properly. His response was there is nothing he can do. Furthermore, I was advised by State Farm claims in writing and verbally to file a collision/accident claim in place of my vandalism claim as they believed my car was not vandalized. I refused to do that as it would be a false report and I had not been in an accident.

I was involved in a car accident last 5/27/19. My rear bumper was hit by a Lexus NX300. I filed a claim on the next day and waited for over a month and when I called the claims department to follow up. They said the claim was denied because the damage from my car was not from the Lexus NX300. I have all the evidence and pics of the damage including the name of the driver (Marlon **) who hit my car. What the heck. What kind of insurance company is this? Or maybe they don’t want to pay for the claims. Please don’t believe in this insurance company. If I can give 0 stars to this company I will give it.

Doesn't take but 1 problem and they are not as customer service friendly. Just give them your money and no accidents, otherwise they just want more money and not provide anything for it. There seems to be competition between the agents which does no one good.

Based on the agent's recommendation, we opted for State Farm Roadside Assistance instead of AAA. BIG MISTAKE!!! My 21-year-old daughter hit a road hazard resulting in two flat tires. She called roadside assistance to get a tow to a service station to replace the tires. When the first tow truck driver arrived, he refused to tow her because in his opinion there was damage to the car and his contract with State Farm did not include collision calls - only roadside assistance calls. He left her stranded in a sketchy neighborhood in Knoxville. The State Farm agent refused to authorize a tow unless she opened an unnecessary collision claim. She was stranded and scared so, even though I paid out of pocket for the two tires, two rims and alignment, she now has an at-fault collision claim on her record.

Luckily I do not have State Farm for any of my insurance policies and after my bad experience with this company I never will nor will I recommend them to any of my friends and family. I recently was involved in a fender bender in which a State Farm insured motorist side swiped my car. I called the claims dept and from the beginning they were completely clueless wasting hours of my valuable time. I agreed to go to one of their approved shops (Manderbach Ford) for the repairs but they could not coordinate a rental call on numerous occasions. I explained the rental needed to be there when I dropped off the car in the morning as I had to go to work and was unable to take time off to deal with this situation. I was told this past Monday that Manderbach Ford would be providing a loaner car and all I had to do was arrive at the dealership, drop off my car and the loaner would be ready and I could go to work.

I was involved in an accident by someone covered by State Farm. While being rushed to a trans 1 hospital facility the driver ran a red light and hit the ambulance I was being transported in. I received 2 checks for the amount state farm State quoted. State farm stopped payment on one of the checks around 2 to 3 weeks after I cashed it. They never once sent me anything about not cashing the checks and the one that payment was stopped on I waited 5 business days before I cashed it. Now I am facing a criminal charge for cashing a bad check. I have been dealing with this for over a year now.

Pretty amazing that State Farm has a commercial on broadcast television showing that keeping your discount is more important than keeping your pregnant wife safe with having a baby. So the commercial indicates a woman in labor and the husband's wanting to get her to the hospital and she screaming stressed out don't mess with my discount. So State Farm is teaching you that your baby's life is not as important as your discount. How messed up is that? I have been with State Farm for just a year now and about every month they send me letters threaten me that they're going to increase my rate for this reason or that I continuously have to fill out forms, it just drives me crazy. Is it worth it? I'm not sure. I've never had a claim filed so I guess it's all up in the air.

Years ago, I was in an accident (my fault) and I asked State Farm if filing a claim would affect my insurance, since if it would I figured I might just pay the damages myself instead. They assured me it wouldn't, so I had them cover the damages. Months later, about a month or so from returning from a deployment, I received an email from them, telling me they were dropping me completely, and that I had a couple weeks after I returned to find a new insurer. I do give them credit for at least giving me that time, hence the two stars, but to not only do that after telling me my insurance wouldn't be affected by the claim, not to mention while on deployment, was reprehensible.

Mrs. Jenny ** has helped me for the house, auto, and umbrella insurances in the past 5 or more years. Jenny is very responsible and very efficient in providing the needs that I look for. Jenny is very friendly and very professional in her job. I highly recommend Jenny to be your insurance assistant.

I think the worst insurance company in the World. I had auto payment prepaid. So I got better rate from other insurance company and I canceled in middle of the month. They told me I’ll get my refund for the rest of days in my credit card automatically. Days later I didn’t see any refund, so I called and they said they will mail me a check. Later on they said they don’t owe me any money!!!! But I only used 15 days of the month but I already paid the whole month (automatic prepaid from my credit card).

I was at a red light stopped in the turning lane. A truck rear ended me. He immediately took responsibility and gave me his insurance information. The next day I received a call from State Farm confirming responsibility for the accident. I sustained a whiplash from the rear end collision. The adjuster continually told me to keep track of my bills and they would settle up with everything at the end. In December of last year the adjuster stated “Don’t worry. You have two years to make claims and again stated, "Just keep track of claims and we would settle up in the end." I trusted him. I assumed I was dealing with a reputable company that would stand behind what they said.