State Farm Car Insurance Reviews

1 star is higher than they deserve. The agent treated me by hanging up while he was yelling at me. I was trying to resolve an issue it not properly resolved. It was then given to another individual that treated me even worse. If I ever have to deal with State Farm again I might consider using an attorney.

Annoying company. Rates are always much higher than competitors. I would not go back to this company. I have much better rates on a competing insurance.

The company is good but expensive. Agents are helpful and professional. Owner is also helpful. I have had State Farm since age 14 when my father took me into the State Farm office and signed me up with State Farm insurance.

We signed up for their low mile driver discount with 2 cars. We had insure with them since 2006. We drove the cars way LESS than 7500 miles each year & reported the miles whenever they asked us to. We NEVER got a discount! They NEVER adjusted our rates. When I confronted their underwriting an extremely rude moron called Meredith ** in AZ told me if we had a problem we should have told our agent or underwriting about it! This is FALSE ADVERTISING & ILLEGAL - We have switched to Mercury and they are giving us the discount upfront since you can tell them an estimate of the miles you'll be driving when you sign up - they base your rate on this mileage estimate & then at the end of the year they will adjust it up or down for the next year. If you'd like to get ripped off go with State Farm otherwise shop with other carriers.

The agent did not include alternate insurance for a rental vehicle in case of accident. Be careful to get all the insurance you need. We were without a vehicle because of this even though the cost would have been very low to add to the insurance. They did cover the cost of repair completely though it took many days.

The response for claims with State Farm is quick. There are many discounts, I.E., Longevity, multiple cars, multi line that reduce our rate. I have received quote from other insurance companies and they are not able to beat the prices of State Farm.

I've really enjoyed having State Farm as my insurance company for the past 15 yrs. They really take care of me and their protection and policies are wonderful. I know they are always there to answer my questions and take care of my insurance needs. Thanks State Farm!

When you have a claim they pay quick with no hassle. My agent has gone the extra step to make sure I'm happy with the outcome. As far as rates go I believe they are in the ballpark with the other insurance companies.

On two instances they found a way to not pay. On an auto claim they decided I was at fault even though I was not moving at all. The other party was insured by State Farm also but their car was not damaged. All this just to save the deductible. On a water damage they used an obscure clause that did not pay for damages that "occur over a period of time". All damages occur over some period of time.

I carried all of my insurance (auto,home,umbrella) through State Farm for 36 years. Through most of that time, they provided excellent service. I, in return had a stellar driving record, no DUI’s, 2 tickets. This year I was involved in an accident in which I was cited a ticket for failure to control my vehicle due to an abrupt construction zone on a freeway off ramp that led to me hitting someone from behind. There were no injuries and minimal damage to the other vehicle. My vehicle, however was totaled due to front end damage. Literally, 2 months after the claim was paid, State Farm informed me that they would not renew coverage on any of my 3 vehicles, citing “too many claims”, all of which were roadside assistance claims for minor issues like flat tires, battery issues, etc.

I switched from Geico to State Farm approximately 4 years ago. I received excellent customer service and a significantly lower rates. With Geico all I got was headaches. Also Progressive RV insurance is the absolute worst. Sure I got a good rate but their customer service was horrible and it was a battle when submitting a glass claim. They denied me and threw constant roadblacks at every point. They use these tactics to frustrate customers into giving up.

Great overall. But their drive safe program that tracks your driving habits needs work. Dinged me for using phone while driving when car was parked. Dinged me again when I was cut off and braked hard.

Very easy to do business with, many insurance options and discounts available, and they are always willing to work with me, offering various premium payment options. All contacts with State Farm adjusters and my local agent have been positive, and claims have been resolved to my satisfaction. They give me peace of mind.

I have been with State Farm since 1995. They go above and beyond by being quick to respond, quick to finalize claims and they ensure I know about any safety programs and or ways to save money on my plan.

I stay with State Farm not because of the company, but because of the agent I have. She and her team are incredibly well educated about the features and benefits of my policy and I trust them to steer (PUN fully intended) the right way. They educate me so I am able to make the best decision with regard to the coverage I need and then chose. If not for having a personal agent, I would shop. As long as my agent is my agent, I am staying.

I have been a customer of State Farm for DECADES, both auto and home. I had a minor claim after someone bumped my bumper. State Farm would have paid about $200. They are happy to take my money, but God forbid you have a claim. I have never run into so much red tape and problems in my life. "Your claim is approved, your claim is not approved." Call the local agent. No, call the claim center. No, call the local agent. No, call the claim center. They seem to be trying to make it so difficult that you will throw up your hands and go away. I don't recommend this company.

They gave me a policy which had better coverage than my former policy at a much lower rate. They also explained clearly the differences between my current state of residence and my former state in terms of insurance requirements.

I called to get a quote. I was given my quote information and I requested a copy of the information so I could review it to ensure that everything I was being told, was on the agreement. I was only sent part of the information until later, when I then received my full policy details. I was never told initially that I was being given a low mile discount. My work is out of town and I drive more than 10,000 year. Had I known that my rate would change because I didn't have low miles, I never would have switched, as now my rate with State Farm is more than what I was paying my previous insurance provider.

Personally speaking I've never had any problems with State Farm. The office I call has always been helpful. The staff are friendly and kind and usually resolve any issues I may have. I have had other insurance policies with State farm over the years. I was involved in 2 separate accidents over the years and they were always prompt with the whole process from start to finish. I have had insurance with State farm for over 20 years and they have always been friendly and kind no matter what the issue may be. I recommend State farm to anyone who might be looking for a different insurance company.

I have used State Farm for over 10 years, and they have great multi-car discounts. I was in an accident a couple of years ago and the process was seamless. My local agent is very accessible and friendly.

State Farm is good insurance, a bit pricey but I found after having State Farm Auto Insurance for more than 20 years. The Insurance Agent is very, very important. Their customer service can determine if a customer continues with the company. I had a very good experience with a State Farm Insurance Agent for over 20 years. I never meet the agent face to face but I spoke with the office staff a few times over the 20+ years of service. This agent recently retired and his office staff did not remain employed by State Farm. I was transferred to another insurance agent. I expected I would get the same level of service. I was completely wrong and now I am in the market for either changing my auto and home insurance coverage to another insurance company altogether or changing my agent.

We deal with a local branch of State Farm, and have for many years. The staff has always been very personable, knowledgeable, and helpful. We've referred other family members to them, and they've stuck with State Farm for many years, too.

Besides State Farm being staunch TRUMP supporters, after being with them over 15 years now, always having the best insurance they had to offer, not only were the clerks short with their replies, very quick to say no to any questions that required them to do something for you. We had an accident in our vehicle which though it was our fault we needed to pay the deductible to get the side passenger light replaced. We asked first if we could waive the deductible, expecting them to say no, but not expecting them them to say to to us paying half and the balance the next month, or to make monthly payments.

I have had SF for almost 52 years. I've always had excellent, great and friendly service with SF. All I have to do is make one call and everything is handled. Though a lil high I would recommend SF to anyone.

We do have a review every couple of years to see if I’m able to get better coverage or rates as appropriate. Very responsive when I have questions. Advises me of options that I can take to reduce my rates if I want.

Rates seem competitive the few times I have shopped around. Service on claims is excellent except that they use Hertz for rental car coverage who is awful. I've had them for 21 years across 4 states, and 5 or 6 accidents, so I think that is representative.

State Farm provides thorough and comprehensive coverage and their customer service is fantastic, so responsive compared to our experience with other insurers. Their website is also very user-friendly, again much more so compared to the other insurers we have used. We have now switched all our policies to them.

Carrier might not be the cheapest on the planet but they do try to be reasonable. More importantly is service. 4 years ago I had a claim for broken car window - and they processed my reimbursement promptly. Just got my 6 month renewal - and the rate actually went down a little. I have the parent company (State Farm Mutual Auto) & once in a blue moon they actually pay a dividend - rare but sometimes it happens.

I purchased a new 2019 Chevy Trax in April and in July I was parked and woke up the next morning to my car being hit from behind. I immediately notified State Farm and automatically felt a sense of relief. Everyone I spoke with helped me with my claim, the repair of my car and rental. My State Farm agent's office called to make sure everything was going well with my claim, you get what you pay for. State Farm's rates may be a little higher than other companies but is well worth it for a peace of mind. Belinda **. Chicago, IL.

State Farm has always been very helpful reducing my bills whenever I have enquired about discounts. The agents at the Troy, MI location have always been pleasant, friendly, and helpful. That being said, I have never made a claim, so I don’t know how to rate them on that aspect (is in regards to my car insurance). I did try to make a claim once on my homeowner’s policy regarding a large water leak in my basement, which was declined. I’ve tried to find other insurance companies that are less expensive than my State Farm policy is, but with little luck.

They were cheaper than Allstate for the same or better coverage. Their customer service was much better. With Allstate trying to talk someone was a difficult task while State Farm always returned your call promptly.

State Farm is very reliable and available. The problem that I have is the limits on the coverage. They have denied a sewer line break that occurred at the juncture of the house and patio, and repair for a bowed wall in the basement. As regards auto insurance, they continually raised rates despite a long accident free interval. I am ready to switch.

Only problem is the cost, but not any different than the others. I have been with State Farm for 52 plus yrs. Also homeowners for several years. Got new shingles twice and new windows once from hail damage. Have always been satisfied with auto coverage.

Been with State Farm for 30 yrs for personal, college kids, and business insurances. Always well satisfied. My agents have always been attentive to my needs. My agent have gone to bat for me during tough times of insurability.

State Farm keeps raising the price of my auto insurance for no reason, I have been with State Farm for 18 years. Is my belief they don't care about their customers. They do not reply to emails requesting answers.

Been a customer on both coasts. Good service, but not enough claims to be sure if this is the very best value. I have not shopped on price alone, but it seems that the company is responsive when necessary.

Great company, they give value for your money and the safe driver discounts is awesome. They are always available when you need help. Very friendly staff and they keep you informed at all times. They have a great rental insurance and I have not have a problem with them for the past 2 years that I have signed up with them.

Been with State Farm for over 40 years. Have priced coverage with other companies and have found I could not do any better. They have always solved my problems and I can find no reason to change insurers. I know everyone in the local office and all I have to do is contact them or go by the office and any question I have is answered or any problem solved.

My husband and I shopped around and compared coverage and price. We decided to pick State Farm. With State Farm, we were able to get a discount by getting renters insurance and car insurance at a good price. All in all, we are satisfied with what we have.

Well my former insurance agent in my home state was the best but in the state I’m currently living In she has really incompetent people working for her so I don’t like my current agent staff cause they half do their job. She needs to teach them a little more but I do love State Farm. Been a customer for almost 10 years.

I feel that I receive a great level of customer service for the price I pay. My agent does a great job and is always very helpful with all of my questions.

State Farm is one of the most difficult and underhanded to deal with as testified by several body shops I went to. State Farm insists on sending you to one of their in system repair shops for a tear down inspection. They will take weeks to inspect the car and give a very low estimate on poor quality repair. You cannot take your car to another of their estimators after this and if you want to take your car to a better shop of your own choice you'll have to pay to have it reassembled. The shop has effectively captured your car. If they do the work, SURPRISE, THEY'LL FIND THAT EXTRA WORK NEEDS TO BE DONE. Expensive work AT YOUR EXPENSE. And State Farm won't pay for it after the estimate has been turned in.

Was a teenager and after minor accident they threatened to cancel my father's policy unless I was removed. It has been 40 plus years at this point and I would not do business with State Farm if they were the last insurance company on earth. Bunch of thieves and liars..

Refused to pay for a repair to bring vehicle to pre-accident condition even when the repair shop sent pictures and confirmed it needed a new bumper. They said (FROM A PICTURE) that it could be repaired which substantially lowers the structure of the bumper. Rip off. Customers pay premiums expecting to get their cars fixed correctly but State Farm only cares about their bottom line.

Our car was hit by a State Farm insured while it was parked. The adjuster provided an estimate. The body shop found additional damage not originally visible. State Farm refuses to pay. We have little recourse. They simply shut us (and the body shop) down and are firm that they will pay no additional amount. I realize from this experience that we have no negotiating leverage and are going to have to eat this. Very frustrating.

We have had car insurance with Allison Taylor of Cincinnati for 30 years. My wife had an accident last year. The damage to our car was very small. The other vehicle lost part of his bumper when he hit my wife at the left rear wheel. As a result we had to pay $250 deductible for our vehicle repair. We then got a bill for over 2 hundred dollars for the repair of the other vehicle. We were notified that our insurance was going to be raised by over $50. We did not have that in the bank and my wife drove to her office and updated a check to be cashed after the first of the month. She didn't wait but submitted the check and we incurred a cost of $35 overdraft.

Summary: Still trying to resolve a fender bender claim. Four months after the incident. State Farm has been uncooperative and unresponsive. Details: Rear ended by a State Farm insured on Apr 27, 2019 while refueling my car. My car was turned off. Husband was pumping gas. I was in the front passenger seat. The other party did not want to report the incident to police. I insisted. Police arrived and wrote an incident report. State Farm insured was solely at fault. After weeks of no action by State Farm, I filed with my insurance company and had the repair done.

I moved from GEICO to State Farm. Initially, I talked with a representative, feel like good service. He explain each detail item. But State Farm has a bad system, it lets you choose a specific agent. I got a poor one, she looks like no energy. Very often, office nobody picks up phone. Even talked with her, she did not do as we say. If you have question about billing, she no good answer. Also, made several big mistakes to my insured cars, I have to call and email again and again. Transfer to other agent. Generally, Service is poor in State Farm.

I got into a wreck and had to file a claim through State Farm. It’s still ongoing and has been way over 45 days. I’m paying for a totaled car that I can’t even drive. They have lacked to give me any or more knowledge about the ongoing claim and have still neglected to do so, and having no car is affecting my daily life now. It’s hard to have to work as a full active duty military member and have to walk halfway across base to get groceries only about a backpack full to try and last you maybe a week or 2. I do not recommend State Farm to anyone looking for a “reliable” insurance company.

My vehicle was damaged in an accident. I contacted the claims adjuster and was given a list of places approved by State Farm to repair my vehicle. Once I spoke with the person at the dealership that was supposed to do the repairs to my vehicle I noticed that the details of the accident were incorrect so I called the claims adjuster and informed him that the information on the claim was incorrect. The claims adjuster assured me that I wouldn’t have any trouble getting my vehicle repaired. Well today I was contacted and informed that State Farm would not authorize the repairs to my vehicle because the adjuster didn’t believe that my vehicle was damaged due to the accident and I would have to pick up my vehicle and return the rental vehicle provided to me.

I recently switched my policy since I got a new car and traded in the old. I called in and they changed everything and said was a 6 dollar increase a month. I said ok not a big deal. I just got my bill and I understand I have a rate change since it was mid month but after this bill I'm paying out more monthly than what I was told. I might start looking. This isn't the first time this happened.

I was involved in an accident about 2 weeks ago. I was making a left turn off a busy road with a left turn green arrow and a car that was stopped in front of me. As we made our left turns, the opposing traffic had a red light. A young lady in a brand new car attempted to slow down to their red light, but had brake issues. She then slammed into me (around 25 or 30 mph) while I was making my turn. The first two things she says to me after we pulled off the road were "Don’t worry, my brother's a cop in ** town" (where the accident happened), and "It's my fault, my brakes aren't working". She admitted fault to the police when they arrived, echoed my story of the red light, and again mentioned her brother. I obtained the police report, which also echoed my story (AND HERS!) which was forwarded to her insurer (STATE FARM). After waiting several weeks for resolution, State Farm tells me that they are finding me at 85% fault and her at 15%!!

I got hit my State Farm insured driver. I was travelling on a green light on a midlane. State Farm driver made a right turn on a red light on an intersection and went to the midlane following the road line (the road line will make her travel to the midlane crashing into my lane) and she hit my car on the REAR passenger side tire while she made the turn. The State Farm driver lied and said she made a complete turn and she hit me. How did you hit me on my REAR tire if you made a complete turn while I traveled on a straight line on midlane on a green light? Explain that to me! She didn't make a complete turn. She plowed thru the red light while making a right turn without checking her surrounding. She didn't have a right of way, she hit me almost T-Boning my car. The tried to jerk to the left lane but I wasn't fast enough and my car is dented and scratched as a result.

Was a State Farm customer for over 40 years and combined my auto and homeowners. Approximately 4 years ago they canceled my insurance after my daughter had two minor accidents. One in a parking lot and one bent a wheel after she slid on wet pavement and hit curb. Had to appeal and they reinstated mine but had to get a separate policy for her. By the way. Never had a accident. After 4 years of paying large premiums discovered that was being charged double of what other family members were paying thru other insurance companies. I switched, got much better coverage at less than half the cost. Just figured how much extra I have paid over the last four years for auto insurance.l $10,000!!!! I am so furious. What they did should be illegal. Will never use State Farm again and will tell everyone I know.

My car got hit on July first. I got a rental car on the same day. The adjusters finally made it to the shop where, I had it towed, on the 18th of July, 17 days after it arrived at the shop. They call me the following Monday to let me know that it’s a total loss. They was supposed to send the paperwork on the same day Monday 7/22/19. When my paperwork didn’t arrive by Wednesday, he called claims and they replied it was sent on 7/22/19. When I called Friday 7/26/19 to SF directly, they informed me they forgot to send it and it won’t go out till Monday 7/29/19. And he told me about the rental is due back on 7/29/19. He told me even know it’s all their screw ups. I’m the one screwed. They won’t extend the rental car. So I’ll have no car.

State Farm Insurance is great so long as you never have an accident. Once you do they'll double or triple your rate or just flat out drop you. They're in the business of collecting money and trying never to pay out.

Driver was texting and slammed into the back of my wife at over 60mph when she was stopped in traffic. She now has Traumatic brain injury, seizures and fibromyalgia... 2 years after the accident our attorney is still trying to get a response out of State Farm. They know they are at fault and the other driver was underinsured so they should pay out the max on the claim which barely pays our medical bills but instead we have to take the driver to court and sue him because State Farm don’t have his back. I would be very upset had I been insured with State Farm and they didn’t take my claim serious leaving me unprotected and vulnerable to lose everything in court. There are a ton of reviews about State Farm not paying claims and delaying payments! The government needs to step in and shut them down for being a fraudulent insurance company that takes people money and doesn’t provide actual coverage at all.

I was hit by a State Farm customer, and I filed a claim that day. Over a week went by no contact from them so I had to call to ask if they were going to address my claim. They then took a recorded statement from me and said they would be in touch. Then several more weeks went by with no contact so I called for an update. They said liability was still pending. I called again after a month passed and again they said liability was still pending. Then a few hours later they called to tell me I am 50% at fault. I asked what investigation had been done to come to this outcome? I asked if they obtained the video footage of the accident? They said they were unaware there were cameras. I reminded them that I said in my recorded statement that there were. She went to my statement and verified it. Then (now weeks have passed) she calls the establishment while I’m on hold and comes back to me and said there’s no footage of the accident.

Our vehicle was damaged by a tow truck company that pulled our vehicle out of a ditch that was caused by the flooding a couple of weeks ago. The vehicle was at high center so the first tow truck that came said it would take a 'boom' tow truck so that's what we called for. Then he said he needed backup tow to get the car out without damage so he waited. It was very hot outside, humid so the tow driver became impatient so he went over and pulled our car out by DRAGGING it causing undercarriage damage that also pushed the radiator too far back.

If you're looking for car insurance that will get you back on the road after an accident then this is NOT the place for you. Finally had to file a claim after 20+years and they only fixed the bodywork. They left me with a broken $1000 shock that they said broke under normal wear and tear even though I was able to provide proof that it passed inspection by a certified mechanic just 3 weeks before. After paying them enough money over the years to buy a Ferrari, when I finally needed them they left me with a broken suspension and a car that was unsafe to drive. If you need insurance then go somewhere else. If you hate having money then this is the place for you.

The Tempe, AZ claims center has HORRIBLE service. A State Farm insureds hit me. It was obvious he hit me while I was parked because his car was in the middle of a driveway behind me. I have witnesses, but because I know them they aren't a good witness? Really? So I finally get someone to listen to the witness and because she didn't SEE the guy hitting my car she's not a good witness now? Get it straight! So it's OK for your guy to lie saying he didn't hit me, but you won't accept an unrelated person that I happened to know as a child as a viable witness because she didn't see him hit my car? But she knows he wasn't there when we parked, she knows his car was against my bumper when we came back, she knows we didn't touch the car until the police came. WHAT MORE DO YOU WANT? Maybe that's because you're used to people lying. You should be wholly ashamed of how you treat people.

I am the claimant (State Farm's insured hit my vehicle) but if I ever thought about choosing a new insurance company, I would not recommend State Farm to my neighbor's dog. Claim handling is below sub par and I can't believe that after making arrangements to take my vehicle to the shop AND State Farm placing me in rental, they called four days later asking me if I made arrangements yet...WHAT?!?! We did this a week ago! So my vehicle sat at the repair shop for (8) days BEFORE State Farm arrived. Worst part of that my repair shop warned me that State Farm was the worst and take their time in visiting shops. Secondary issue, the adjuster thinks that they are a medical provider and trying to tell me/offer up medical advice which is in contrast with what MY REAL MEDICAL PROVIDER is telling me. Unbelievable. I tried to end the suffering by asking for a need claim adjuster and was DENIED so the suffering still continues....

I am in disbelief. This company denied the claim on fender damage during a hit and run accident on the highway. My camera caught the incident but it was pointed just to the left, although you clearly can see the car hitting me and cutting me off getting into my lane with a trailer that were clearly in my lane. I have photos of the damage to the fender, it was a hit and run. The driver even had a citation and this claim is being denied. The rep. from State Farm says the driver never called them back with a statement, obviously because he knows he is at fault. State Farm lost all credibility to me as an insurance company. Cheap and dishonest comes to mind. Here is the video: https://youtu.be/RUzzEA8gTcQ.

My claim was prematurely denied by the State Farm insurance adjuster prior to the claims department even receiving the police report they requested. My insurance agent did not advocate in good faith for me as he said he would to ensure this claim was reviewed and processed properly. His response was there is nothing he can do. Furthermore, I was advised by State Farm claims in writing and verbally to file a collision/accident claim in place of my vandalism claim as they believed my car was not vandalized. I refused to do that as it would be a false report and I had not been in an accident.

I was involved in a car accident last 5/27/19. My rear bumper was hit by a Lexus NX300. I filed a claim on the next day and waited for over a month and when I called the claims department to follow up. They said the claim was denied because the damage from my car was not from the Lexus NX300. I have all the evidence and pics of the damage including the name of the driver (Marlon **) who hit my car. What the heck. What kind of insurance company is this? Or maybe they don’t want to pay for the claims. Please don’t believe in this insurance company. If I can give 0 stars to this company I will give it.

Doesn't take but 1 problem and they are not as customer service friendly. Just give them your money and no accidents, otherwise they just want more money and not provide anything for it. There seems to be competition between the agents which does no one good.

Based on the agent's recommendation, we opted for State Farm Roadside Assistance instead of AAA. BIG MISTAKE!!! My 21-year-old daughter hit a road hazard resulting in two flat tires. She called roadside assistance to get a tow to a service station to replace the tires. When the first tow truck driver arrived, he refused to tow her because in his opinion there was damage to the car and his contract with State Farm did not include collision calls - only roadside assistance calls. He left her stranded in a sketchy neighborhood in Knoxville. The State Farm agent refused to authorize a tow unless she opened an unnecessary collision claim. She was stranded and scared so, even though I paid out of pocket for the two tires, two rims and alignment, she now has an at-fault collision claim on her record.

Luckily I do not have State Farm for any of my insurance policies and after my bad experience with this company I never will nor will I recommend them to any of my friends and family. I recently was involved in a fender bender in which a State Farm insured motorist side swiped my car. I called the claims dept and from the beginning they were completely clueless wasting hours of my valuable time. I agreed to go to one of their approved shops (Manderbach Ford) for the repairs but they could not coordinate a rental call on numerous occasions. I explained the rental needed to be there when I dropped off the car in the morning as I had to go to work and was unable to take time off to deal with this situation. I was told this past Monday that Manderbach Ford would be providing a loaner car and all I had to do was arrive at the dealership, drop off my car and the loaner would be ready and I could go to work.

I was involved in an accident by someone covered by State Farm. While being rushed to a trans 1 hospital facility the driver ran a red light and hit the ambulance I was being transported in. I received 2 checks for the amount state farm State quoted. State farm stopped payment on one of the checks around 2 to 3 weeks after I cashed it. They never once sent me anything about not cashing the checks and the one that payment was stopped on I waited 5 business days before I cashed it. Now I am facing a criminal charge for cashing a bad check. I have been dealing with this for over a year now.

Pretty amazing that State Farm has a commercial on broadcast television showing that keeping your discount is more important than keeping your pregnant wife safe with having a baby. So the commercial indicates a woman in labor and the husband's wanting to get her to the hospital and she screaming stressed out don't mess with my discount. So State Farm is teaching you that your baby's life is not as important as your discount. How messed up is that? I have been with State Farm for just a year now and about every month they send me letters threaten me that they're going to increase my rate for this reason or that I continuously have to fill out forms, it just drives me crazy. Is it worth it? I'm not sure. I've never had a claim filed so I guess it's all up in the air.

Years ago, I was in an accident (my fault) and I asked State Farm if filing a claim would affect my insurance, since if it would I figured I might just pay the damages myself instead. They assured me it wouldn't, so I had them cover the damages. Months later, about a month or so from returning from a deployment, I received an email from them, telling me they were dropping me completely, and that I had a couple weeks after I returned to find a new insurer. I do give them credit for at least giving me that time, hence the two stars, but to not only do that after telling me my insurance wouldn't be affected by the claim, not to mention while on deployment, was reprehensible.

Mrs. Jenny ** has helped me for the house, auto, and umbrella insurances in the past 5 or more years. Jenny is very responsible and very efficient in providing the needs that I look for. Jenny is very friendly and very professional in her job. I highly recommend Jenny to be your insurance assistant.

I think the worst insurance company in the World. I had auto payment prepaid. So I got better rate from other insurance company and I canceled in middle of the month. They told me I’ll get my refund for the rest of days in my credit card automatically. Days later I didn’t see any refund, so I called and they said they will mail me a check. Later on they said they don’t owe me any money!!!! But I only used 15 days of the month but I already paid the whole month (automatic prepaid from my credit card).

I was at a red light stopped in the turning lane. A truck rear ended me. He immediately took responsibility and gave me his insurance information. The next day I received a call from State Farm confirming responsibility for the accident. I sustained a whiplash from the rear end collision. The adjuster continually told me to keep track of my bills and they would settle up with everything at the end. In December of last year the adjuster stated “Don’t worry. You have two years to make claims and again stated, "Just keep track of claims and we would settle up in the end." I trusted him. I assumed I was dealing with a reputable company that would stand behind what they said.

My three kids and I were involved in a accident on May 24, 2019. My agent and claims have been so unprofessional. They only care about money! They don’t want to replace my kids car seats. The investigation is still ongoing. They have yet to contact me once in return to all the calls I have placed. They bounce you around in claims from rep to rep. Nobody knows nothing. Last time I checked I paid them for insurance not the other way around. They failed to put me into a rental or even do a wellness check for my children which were hurt in the accident. They do NOT CARE! Talking to a attorney now to seek better options. Do not use State Farm! As soon as this ordeal is over, I will be switching! You’ve lost a valued customer of over 20 years!

State Farm refused to pay my claim at 100% even after sending them an accident report that clearly stated that their driver was at fault, after several calls back and forth I asked to speak with a supervisor to review the determination and was told flat out NO. They wanted me to assume 20% liability for an accident that was clearly not my fault. DON'T buy any insurance from them. They don't do the right thing. I ended up calling my insurance company, a lawyer and filing a complaint with the GEORGIA Dept of Insurance.

Why the totaled out my SUV. I don’t understand. It did little damage. They didn’t even give me enough money to replace it. They have took over a month and still have gotten nothing from them but yet they don’t want to pay for my rental car. I got hurt bad in the wreck. Knock out cold. Ever since it happened. I blackout, I keep headache where I cry and cry that I can’t even get out of bed. I pass out. I wake up on the floor head bleeding where I have hit the coffee table when I pass out. Been trying to get the over with so I can get me a different car. Larry ** office in Jonesborough TN is the worst place. The people who work there are rude and smart **. I have been the over 5 times and every time there is a reason I can’t gets check to even get a different car.

On May 5, 2019, I pulled straight in at the parking lot at Starbucks off of College St. I was stopped and there was no car beside me when I opened my door. Then someone in a teal colored Toyota Sienna swung in beside me real fast and caught the edge of my door. I was already turned back around getting my glasses out of my truck and I could hear a sound of metal against metal behind me. This driver had caught the edge of my door as he swung in. This guy, who knew he was wrong and had hit my door was talking to me in the Starbucks line as to whether I might want to sell my truck, and even said sorry as I left Starbucks.

While my wife was at work a tree fell on her car. It damaged the rear quarter panel to the extent that it should be cut out and replaced. The estimator at Courtesy Chevrolet decided that he would use Bondo on the damaged quarter panel instead of replacing it. I have done body work in the past and know that Bondo is a nice fix when you are in a pinch but in the long run it has a long history of cracking when it dries. I live in Arizona where the temperature can be extreme and I do not want to risk having to have her car fixed due to companies that I pay for services from trying to save money at my expense. I also know that my wife pays higher premiums for full coverage for a reason.

My two children I were rear ended in front of my 6 year old's kindergarten. The young driver that hit us must have been double the speed limit because it completely demolished my car. The claim handler said that the figure State Farm would put on the potential lost of life of my children would be 1000.00 a piece. Their client could’ve killed us or someone else. I have been unsuccessful in making contact with my claim handler since. I have left messages and faxed/emailed a counter offer that my family finds to be fair. I have been instructed by colleagues to retain legal representation. This review is a last resort.

My experience with State Farm was the Absolute worst I have ever had with any company in my entire life nor been ripped off for a truckload of my hard earned money that I saved up over 5 years and bought, fixed up & sold 4 older different pickups and I was able to pay half down on a brand new GMC Sierra 2500HD 4X4 Truck loaded to the hilt with all the options that were available. 1 1/2 years go by and I put about 35000 miles on it, also still like new until I was on a Mountain road and this bicyclist comes bombing down the hill on a blind corner passing a car on the outside and there I went over and down the cliff about 30 yrds. I called State Farm while I was in the Hospital and told them. I too told the Truck, the agent got real excited, gave him my policy # and I hear a sudden click. He hung up on me.

My daughter's car was hit by a State Farm insurer. The expense to fix car was above the percentage they like to pay so State Farm totaled vehicle. They picked up the totaled car within the first week and sent a check to the local branch for pick up. The check was sent 7 days from the time claim initially filed, but we were not notified to pick up check for another 4 days. State Farm gave her a rental car for 7 days. But I called to ask if there was any kind of extension on the rental because the day the rental was due back was the day we were to pick up check. I explained we needed check in order to buy another vehicle and since we were just notified to pick up today could we extend a few more days...a week at most in order to find another vehicle and finance.

Office manager cursed at me multiple times. 2 other office staff and my son were present. She said it was my fault. And that she would not give owner's phone #. I am now in the process of changing companies. I had home and auto insurance with them for three years. I would really like a rep to call me.

I have not had a policy through State Farm in 2 years. Checking spam email, I notice a few notices from State Farm. I opened the most recent email and called State Farm to ask why am I receiving emails from them and they stated that they did not pay the remaining balance from the collision center so they were letting me know. I received a check dated 4/9/2019 for $257.13 from State Farm for the same amount that was to be sent to the collision center last month. However it was mailed to my previous address. I received the check and deposited it.

I would NEVER EVER recommend State Farm Insurance to any one, not even my dog. They do not do what they say they will do and often leave their own customer/client holding the bag. State Farm only wants your MONEY! Hated to give them even a 1 star rating.

State Farm sided with the other driver's insurance company before ever speaking to me (their own customer). They confirmed that I was at fault and would be paying for all of the damage to her car. I called to complain and then when I submitted the police report they reversed their initial decision finding the other party 70% at fault. Short story even longer - I have since been sued in small claims court and this is just a never ending nightmare because I can't even buy a policy from anywhere else because clearly my record still reflects my being totally at fault in that ** accident. I am currently researching my legal options and may take action if they do not resolve this error that is costing me a pretty penny.

Worst in claims processing. They will drag the process for months, without reason. If we call the claims dept, they say don't have a timeline for anything. Have to spent daily 30 mins explaining the things and then hear the same status. Please go for a better insurance. Totally irresponsible guys.

Our agent informed us that motorcycles have automatic roadside assistance in the state of California through State Farm’s. The first time we needed a tow, we had to have the agent call to confirm this because roadside assistance knows nothing about it but it got covered after they called themselves. Now it’s the second time (a year later) that it needs to be towed. Roadside still has no clue even though they can see in their system that it has been towed previously on our policy. After talking to my agent, they also said it’s covered but now we have to pay for it and then bill them!!!!

Wwe have had State Farm for many years. The only time I was not happy was when they sent our name to a shop to fix the car after a fender bender. The shop low balled our dealer but in the end, they were higher than the dealer estimate.

I was driving home from taking my daughter to school. While rounding a turn a car had backed out of its driveway and I hit them, cut and dry I thought no fault on me. Recorded statement 40 minutes later was called and told State Farm accepted liability and to get estimates, less than one hour later received a call to say I'm 15% at fault because I did not do enough to avoid the accident, I asked if he was accusing me of intentionally hitting his client and he said no, but is that not what he said? I did not do enough to avoid the accident.

State Farm in the past been excellent insurance company but it seems that as years go by the service has gone downhill. I don’t seem to get the same customer service that I used to get. There is a lot of changing agents making it difficult for me to get service and customer care.

I really love my State Farm insurance, they have always jumped on everything right away. They are always available for you! I have been with them for years and wouldn't trade them for any other...I have had offers, but they couldn't touch State Farm insurance!! Thank you State Farm insurance.

In October of 2018 I decided to ditch Geico in favor of State Farm. I was tired of rate increases every 6 months and no real answer as to why. I had two vehicles insured and renters insurance. The day I opened an account with State Farm the agent claimed that computer glitches were causing issues with the system and that he would call me to complete the transaction. This should have been my red flag to run away. I have always been a month to month payer but I had enough in the bank where I figured I would go ahead and purchase a year's worth of insurance. I explained this to my agent and he never informed me that I could only pay six months.

I have had State Farm Insurance for many (30) years, and I have always enjoyed the personal attention I get when I need to add or change insurance, or if I have a claim. Recently, I was on a trip, and was eating at a restaurant with family, and when I came out of the restaurant, my van had been severely damaged by a hit and run driver. We assume it was a drunk driver. When I called my State Farm agent, they were happy to hear that I was not injured, and then they were ready to work on the damaged van. From the first call, to the completed repairs, was TWO WEEKS! I am talking about some serious repairs were completed in TWO WEEKS.

I've had insurance through this company for years since I've gotten two different vehicles. Now all of a sudden our insurance in the last year has increased over $60 and they keep telling us because we drive more miles than usual. My vehicle is under 15000 miles a year and my wife's is just over 15,000 miles a year. They never discussed what kind of mileage we drive, where we drive. They gave us a quote and said that's what our premium was they keep every time saying "was because of the amount of miles you drive." How many times can they raise the rate over the same excuse when we drive that amount of miles. That's what it's always been. We just got quotes from other insurance companies. Gave them 100% information. Matched apples to apples and some things were better on other insurance companies and it is almost half the price. Ripoff, lying, money stealing thieves.

State Farm is very shady! Lady hit me insured by them. She admitted fault running a stop sign hitting the side of our car but the agent we called said it would be a long investigation and to just have my insurance fix it. I told him since they were at fault they are responsible for it. I told him no one was hurt. We just want our car fixed. I ask to speak to a supervisor and he said no and hung up on me. State Farm accepts people’s money every month but don’t wanna pay out. If you're hit by a State Farm driver beware. Two months later and car still not fixed!

My Dad has been with State Farm for over 15 years. Not one accident. When I and my brother got to the age to drive he added us on to the plan. There were no problems for 10 years. We called, our agent answered and usually able to help us directly. We haven't lived with our dad for over 7 years but we stayed on the same policy because it was easy and they were good.

I switched to this agency (Cherie ** - State Farm Insurance Agent) after being with Allstate for all my life i.e. over 20yrs. They quoted me about the same rate as Allstate with a promise that as I become older customer, my premium would go down. I thought it does not hurt trying them if the rates are about the same. I received the confirmed quote, policy etc via email, but after a month they increased the premium by 50% saying that this is from the Corporate office and there is nothing they could do.

I filed a claim yesterday, because a lady backed into me. She gets out of the car, saying she is so sorry she did not see me and she will pay for the damage. Sounds straight cut to me who is at fault. Especially, since she rammed my car!!! I have pictures of her paint all over my red car to prove it!!! No investigation was done, they automatically believed her lies. When I spoke to a a guy named James, he yelled at me!!! He said I was at fault and he belittled me, I was so angry I told him I was getting a lawyer and hung up! I will be switching companies ASAP. IT is all lies, they do not care anything about the policyholder! I may in fact, end up getting a lawyer. I don't appreciate the other lady lying and if it was legal, I would punch her in the face!!!! Do not go with State Farm! Yes, they maybe cheaper but I am learning now that it was not worth it. Now I am paying for it!

HIGHLY recommend not having State Farm for insurance. SCAM ARTISTS!! Not only have they billed me twice in a month, twice! I can never get ahold of my agent and have to always call the 24/7 hotline to get my insurance issues resolved. Last Friday I got a bill saying that they were now charging me $500 a month for insurance when I've been paying $218 dollars steadily for over 6 months now with no warning at all! NO email, NO calls, and NO letters in the mail stating they were going to change my rates. When I called State Farm they told me they couldn't do anything about the price even though I had been a loyal customer for a little over 2 years now and when I threatened to switch they offered to help me do so. I've already switched to another insurance company with better coverage and added renters insurance that's $300 cheaper than what State Farm was trying to charge me...????

This insurance company is awful. They will tell you they will pay the full amount of of the claim and then proceed to wiggle out of their obligation as soon as the bill comes due. Lying, dishonesty and deception is there. I would not recommend this company to my worst enemy. They will screw you over, plain and simple. Save yourself many hours and heartache and go with a legitimate company.

My husband and I moved to a new state and during a short period of time switched to new jobs, we're looking for a new home, and had our first child. Life was crazy starting all over. We moved all of our insurance policies over to Liberty Mutual for the convenience of having everything consolidated to one company and with a hope to save money. During this transfer we thought a document of cancellation was sent to State Farm, only to find out 8 months later, it had not. They still charged us the premium for the year even though we had a declarations page to prove we had insurance elsewhere. They have a policy that states they can only backdate insurance 30 days from cancellation (BE AWARE).

Do yourself a favor and stay away from State Farm Auto Insurance at all costs. And, every day pray to God that you don't get into an accident with someone who's covered by State Farm. State Farm pulls out all types of tricks to avoid paying when their clients are liable. They screw both their clients and those who get into an accident with their clients.

Been a customer for years. Since Mel ** left the local office has deteriorated. Just got a TEXT of all things for me to call. State Farm wants to drop my auto for no reason and actually thinks I would keep my homeowners policy with them. I have a perfect driving record but just regaining employment and apparently this is not worthy of State Farm.

The rates are not the best and the service is also lacking. In the last 10 years I have been with USAA and Allstate and both of them where very helpful and took good care of me and my family. They removed all stress and handled everything for us. So far I have been fighting with State Farm on every bit of this accident that was caused by the driver of Liberty Mutual. They have been telling me to basically handle everything on my own. I have to call the shops and pass their message on my own and I have to call and follow up with Liberty Mutual.

A man that has State Farm insurance pulled out in front of me this weekend. I called the police and the state trooper that showed up took statements and told me that I was not at fault. The other driver, who openly admitted he was at fault, filed his claim to State Farm as did I with my own company. State Farm called me and told me they needed a recorded statement to process my claim. I found out from my insurance agent that they used the statement to wiggle their way out of paying for my full damages. I was asked if I was familiar with the area in which the accident happened, which was less than a mile from my home. I said yes and they are using that against me.

I've been with State Farm for about 6 years. Every year, they raise the price. I never had any accident for the last 13 years, but the price was so high. Every time I asked if they could do anything with reducing the price, they always said that they already gave discount, and also they said that the state raised the price. The price was $102/month (full coverage) for only for 1 car. That was a bit too pricey. So, I quit from them and I got better deal at USAA for $199/month for 4 cars (2 full coverage & 2 only liability). I'm very happy with my new insurance at USAA now.

We had a smooth experience with our new agent, Don **. Afterward, we were motivated to change our car insurances x3 from years of high pricing with Liberty Mutual and no contact by our agent for years. So, we are hoping to be part of the State Farm family. Thank You. Mr. Don **. Sincerely, Mr. Ronald & Malai

My car was stolen on March 18th, my premium was due on the 12th but did not get paid til the 19th til we got paid. We have been with State Farm for over 30 years, they denied the claim. The adjuster and his manager both stated I could not appeal to anyone else and their decisions were final and do not both going to the state! My agent has tried to help us, but State Farm just wants your money. They took my money after my car was stolen, WHY!!!!

A guy who hit my car holds State Farm insurance. When the accident happened, the police officer arrived to the site in a couple of mins and investigated the accident for a couple of hours. He talked to both drivers and inspected both vehicles on sites. The police believes other driver violated the rule and caused the accident. He said I need to call his insurance State Farm to file a claim.

State Farm by-and-large provided the worst auto insurance I have ever had. Their staff was rude, unresponsive, and ignorant to say the least. There was little communication or follow-up. I do not feel that they listened to or took my side into account AT ALL when making their decisions in claims. I even went on to complain to a supervisor and division head after such poor experience. After speaking with the supervisor/division head I removed all of our service. One of the accidents I was found to be "at fault" even had my name spelled incorrectly on the paperwork throughout the entire thing -- 13 pages?!?! I gave up trying to correct their mistakes and changed providers as soon as I could. I am now with AAA and would NEVER EVER recommend someone return to State Farm. I rarely give bad reviews, but my God. Never want someone to be treated the way my family and I were.

My mom was driving and while turning to go into a parking lot from a very busy street her steering wheel froze with the rest of her van and smoke was coming from the steering wheel. So like any other human being we both jumped out of the van. So she calls her emergency roadside assistance, after what seemed like forever she finally got through to a real life human being. The person she was speaking to ask for her policy number and she tried to explain to them that it was in the van that was in the middle of traffic and she could not get it. They were rude and told her the wait. Would be 1 hour then after that 45 minutes then after that 15 minutes. This was 4 in the afternoon and they still didn't come for the car which was in a busy Street.

I was married. State Farm allowed my wife at the time to set up my homeowner's insurance in her name as primary insured. Home was only in my name in deed and title and on loan and mortgage with escrow was in my name alone. The agent refused to allow the policy that I paid for to be in my name. I had to take it to another office and agent.

A State Farm agent makes approximately $55,000.00 a year to do practically nothing. The agent takes your information received a yearly or monthly stipend and have another department manage or mismanage your account, and handled your disappointment(s). Then the agent will claim he cannot give you an apology or does not know anyone who can give you an apology in State Farm after my $1200 was re-directed or mismanaged into a "foreign account." It took approximately 12 months and several letters to received an apology.

I'm rating 3 stars because my service up until this point was great. I got a hold on my DMV registration because State Farm sent them a notice for lapse of insurance coverage. My agent reviewed and said there was absolutely no lapse. They immediately cooperated with contacting my local DMV to get it resolved, but why did they send the notice to begin with? It does not inspire confidence.

I have a wired situation here. I permanently live in the UK and was visiting US for 1 year. I have applied and paid to STATE FARM INSURANCE COMPANIES. I was giving a Temporary Identification Card and a contact number (**) for the person whom supposed to do the insurance (his name is Peter). Then I cancelled the insurance the following day when I realized that the cars am renting will be covered by Turo insurance. According to the insurance policy I should have a full refund. Untill the moment, I still didn't have any refund and Peter keeps postponing. I checked the policy number I was given but it might that everything was just FAKE!!! Luckily I paid a v small amount but just sharing this everywhere so everyone takes care especially guests who might not be aware.

I was involved in a car accident the beginning of February 2019. State Farm's insured cut me off and slammed into my car. I originally was not going to pursue a claim so I never contacted them. However, after head injuries and consulting my doctor, I wanted to get at least compensated for lost work and doctor bills. I called State Farm and the original Rep was extremely rude and condescending. Immediately, she said, "well we have already established liability and found you at fault"! Umm, wait, what am I missing.

Affordable rates, friendly staff, and always very helpful. If you refinance through them you automatically get GAP insurance which I highly recommend cause my car was totaled and I still owed about $22,000 and based on Blue Book they were only going to give me about $13,000 but since I had the GAP insurance the remaining $22,000 was paid so I owed NOTHING.

82 yrs old had house fire. Agent offered me her friend number to buy house for 5k. Next day 10 k. We have requested her off the claim at least 10 xs still on. So we got an adjuster. State Farm put us in a 220.00 a hotel room. We started to negotiate our rental (Aug) as a place to stay. We were getting 1100 a month income. We had to furnish with our own money. State Farm did not agree to put us in our house til Nov. Post dated check to include last week in hotel so we were not reimbused. They paid 2 months rent and stopped. So out 1100 rent income. Inventory took 2 months to get paid. Asked about water damage caused by water dept. A question. Just asked. No claim made. State Farm canceled house insurance For asking.

I was in an accident on March 1, 2019 when a lady, insured by State Farm, was directly in front of me and decided to put her vehicle in reverse without looking. My children were in the car and we started screaming and honking the horn to try and get her attention. She continued to reverse and hit my car causing over $1000.00 in damages. I contacted her insurance company to make a claim because she did not appear concerned at the time. After State Farm contacted her, they tell me the claim went to the dispute department because she is saying my vehicle was moving at the time. This is a lie. I submitted my photos, a preliminary estimate of damages, a diagram of the accident scene, etc.

In the 18 months, since I moved away from MS Gulf coast, I have been to see my SF agent 3 times over my car's physical address. SF is still charging me the higher rate associated with my old address, as no one at the "home" office has changed it, yet. Never mind my car is registered, with DMV, at my current physical address. I have watched my agent, on the phone, requesting this change as well as seeing her change this on her computer. Still, my insurance rate stays based on old physical address. Yes, SF owes me money for all those over payments, but if I can't trust them to change my car's physical address, how can I trust them to pay a claim? As far as I'm concerned, they've had 3 strikes, so they're out. After 6+ years, I'm changing my auto insurance.

I was driving from leaving the Golden Coral and on my way home on December 19, 2019. It was raining lightly at times and I and their client were driving northbound on little blue parkway turning westbound onto 39th street. I was in my lane the farthest that I can get over and the other driver crossed over Into my lane and hit the right side of my front fender putting a crease it the top of the fender and tearing up the fender on the bottom portion of the fender. The driver had 2 females in the pickup; one in the passenger side and one in the rear seat.

My husband and I have a multi policy with State Farm. We have had their insurance since 2012. We have 5 full coverage car insurance policies, a homeowners policy with all the adds on and an umbrella policy just for extra protection. We have never had a claim. In Jan 2018 a semi truck driver from Canada carrying huge chunks of ice, flew off the top of his semi trailer and hit our 2012 Jeep as my family and I were driving on the interstate in KY. We flagged and followed the semi driver off of an exit to a truck stop. The semi driver admitted fault and apologized and gave us his information. He could clearly see the ice wedged in between our soft top moon roof along with huge dents in the front of our vehicle. It was 55 degrees outside and there was no snow or ice anywhere except the top of his trailer. We were on the way to a family member's funeral, it was terrible timing to have something like this happen.

I was rear ended & other driver fled scene of accident. My 1st accident in 42 years of driving & my payment increased by $60 a month on a 10 year old car. They never sent adjuster. They stated I was 40% responsible without reviewing camera footage, pictures taken. I was not ticketed and other driver fled the scene.

Worst claim service imaginable. My wife was in an auto accident where a young driver was on their phone and not paying attention. He ended up hitting the stopped vehicle in front of him who was pushed into my wife’s vehicle. Liability was accepted by State Farm and they paid to get her vehicle fixed. She was injured and had over 30 visits with providers. We kept calling the bodily injury adjuster to find out what we should be doing with no response. She finished treatment in November and we called once a week after that to find out what we needed to do with no answer and no response.

Every time I call they tell me something different. I just had a call with State Farm claims department. The claims agent was so rude with me. No help at all. I had to hang up on her because she started yelling. Then she calls me back and asks me if she's talking to ** and I say, "No. You are talking to **, the owner of the car" and she says, "Well I am calling the wrong number," and hanged up on me. Just in general State Farm is a ** service. After I finish this claim I am so done with them. Any recommendations?

Michelle Twitchell Insurance Agency in Bartlett, IL I've been with for 5 years for home and 2 car insurance got so obnoxious with her policy of canceling paid in full car insurance I couldn't believe. As I said I had two car insurance and one of my cars had insurance from Sept to March 2019. I cancel one of my car insurance in December 2018 and the payment was adjusted and due in January which I did not know about since I paid for 6 months in full. The idiots did not call me about my MB in Dec 2018 but about my BMW don't drive anymore and do not need insurance for.

We had State Farm insurance for years. Never had an accident! My son was T-boned by another person who was insured through another company! They took full responsibility but we were advised to go through our insurance and they would go after the other company! Biggest mistake!!! The accident happened in May 2018. We are still waiting to be paid back, the same year we had to put in two windshield repair claims and my husband bumped another car leaving nothing on either car! The lady my husband bumped worked for State Farm, she went into the system. Found my phone number (I wasn’t in the little fender bender so how would she have my number). That lady who had ZERO marks on her car claimed a medical injury (btw she’s insured by a different company, not the one she works for) after telling my husband that she was in an accident the week prior in her other vehicle which totaled that car!

I was rear ended by a policy holder with State farm. Contacted State Farm the following day to make a claim. It took almost a month for State Farm to accept liability. After that the battle really started. State Farm sent an adjuster about a week later. Adjuster was nice, he totaled my car. In a few days State Farm called and offered a settlement, but refused to pay for the rental car I had to obtain because they had not authorized the rental car. State Farm then demanded to pick up the car without payment and said they would mail a check at a later date, which I refused to do. Hire an attorney whenever you have to deal with this company since they will not provide acceptable customer service not handle their government mandated responsibilities. It's now been over two month since my car was totaled and they refuse to pay.

I was recently rear ended by a person insured by State Farm. He even admitted guilt. However, when I submitted the claim, it took more than 3 days for a callback and there was minimal investigation into the accident. Even though I submitted several pieces of evidence, including pictures and diagrams of the occurrence (not to mention documentation showing safety features my car contains vs. the lack of features his large SUV contains) they stated there was no evidence their insured was at fault. Save yourself a headache and choose another company who will advocate for the consumer. If they treat an auto insurance claim with such indifference, how do you think they'll treat a home insurance claim?

Another kid at high school hit my car my son was driving while it was parked. He had State Farm. Claim process went well with rental car set up for when my car was in repair shop. They totaled my car as damage was more than value. Claim process went downhill after they said they would mail me a check. Said I'd receive within 5 days. Now at 9 days and still no check. Car rental company calls me about when I'm taking my car into shop and need the rental. Apparently State Farm never notified them their services not needed. Still out a car and no reimbursement check!!

As my daughter was driving through a parking lot alley, State Farm customer pulled out and hit my car on passenger front side, above front wheel well. I filed with State Farm, but they are telling me I’m 20% liable and would only pay 80% of the damages because their customer was a quarter way out and I could have taken evasive actions to avoid them. I’ve substantial pictures taken after the accident to support that their customer hit my car, yet they are refusing to fix my car. I’m planning to file complaints against them at State Insurance Corporation, but would appreciate any other inputs.

I was rear ended at a red light. State Farm doesn't want to pay for damage because I had previously damage to the side of my vehicle that is not related to the accident. They have literally gotten out of paying for anything. I have never filed an insurance claim in my life. I took the car to a certified auto shop on two occasions with pictures. The mechanic stated issues were related to accident. He even spoke directly to agent and advised. They have been nothing but rude and they do not return calls.

Just to let everybody know how bad State Farm is. I have been a loyal client of State Farm for about 20 years or so. I have no accidents or tickets. The one time I made a claim because somebody hit my car and mess up my hood and windshield. They told me it was two separate claims and is trying to get out of helping me. Also I'm the kind of person that never complains and don't even send my food back because not was messed up. But State Farm is the worse insurance company I could ever imagine and I will be canceling them and going to another insurance company. I wouldn't recommend State Farm to anybody.

I lived in Dallas-Fort Worth for over 30 years, I had the State Farm agent all that time. No problems or issues. As of 6 months ago, I was transferred to the Bossier City, Louisiana area. As of this writing, I have had to send my homeowner's, life, and auto policies to Baton Rouge which is approximately 7 hours away. I have done this because of the unprofessional behavior of this agent and his office manager. I was told that IF I transferred in the area I lived in, they would go out of their way to tell every State Farm Agent my history here in Louisiana. We now have been hung up on here AGAIN because our life insurance has NOT been transferred to the new agent, the agent nor the office manager will speak to us. We now have late fees, policies not getting paid because we are being told that HEADQUARTERS is to blame. I would recommend to go with USAA or a more reputable company. Thank you.

Coming out of midtown tunnel on Queens side my family Grandpa, 2 daughters, 2 granddaughters had a blowout on our right rear tire. Pulled aside on the expressway, and called the emergency assistance number on the State Farm insurance card. This is when the "sense of comfort" left all of us. Took 1/2 hour to finally navigate the taped responses to get to a customer service rep, where we again were subjected to repeating all of our statistics and being told they could not find our account.

I have been with State Farm for 3 years. When I went to purchase a new vehicle I call my insurance company to get a quote and they stated that I did not have insurance for the last 6 months, which I was unaware of. I was supposed to have automatic payments coming out of my account which would ensure that I was covered on a monthly basis. I had no notice of cancellation. I had no phone call about the cancellation. This is terrible customer service. When I got a quote on my new car it ended up being $243 on a monthly basis. This is outrageous! I have a fantastic driving history, no accidents, no tickets and that is what they quoted me.

My family and I had State Farm for about a decade before we began getting into accidents which in turn they deemed us high-risk clients and canceled us. However in the process, we received many discounts of which, was signing for a life insurance policy that I didn't want or need. They breached the law by NOT disclosing that I would surrender the cash I have been paying for three years (amount does not exceed $1,000) had I canceled. The person that sold me the policy was not fluent in English and knew little to nothing about the product she was selling me.

There is a big problem with the system of State Farm. I think I have updated my living address but State Farm still sent the check for my claim to my old address. Also, their staff told me that I can changed the preference to directly deposit to my bank account to receive the money but after several days they still haven't issued it yet. I didn't know and I called to ask why I still haven't got it then they told me they still haven't issued it. Really terrible experience. Disappointed on the service!!

Fully covered. They paid the city of Grand Prairie TX - Real nice people but my wife of 35 years had a accident on a very raining night and they acted like, "Who are you?" 2006 Jeep Commander 17,500 was paid for. They said must have been the tires. NO! Brand new Goodyears 600. They just refuse to help. Ok. This was Oct of 2015. We still have not got a dime 3 1/2 years. My wife walks to Kroger. Me I am handicap. Only one leg. I call all the time. They now are just rude and now we are just out 18,100 and me on SSI can't get another car. When do we just give up?

We had State Farm for our homeowners insurance for over 25 years, paid all premiums on time, and never had a claim. Sometime after that period of time our house was hit by lightning & hail multiple times. We made 6 claims, 3 of which resulted in $0 dollar claims. After the second hail claim to replace our roof & a car, State Farm dropped us stating that “we were too high of a risk, & that we should take more precaution!” I wrote a letter to the CEO, which was intercepted by some overpaid middle manager, who called me and basically told me that I wasn’t going to speak with the overpaid CEO, and that they were dropping us, and to move on! CEO Michael Tipsord’s 2017 pay was $8.5 million! Poor guy.

I was in a minor car accident on Christmas Eve of last year. I was completely not at fault as another driver hit me trying to pass a semi truck on an interstate. We were both State Farm drives and everyone was fine so I figured the claim process would be simple. There was minor damage to my car, which is older so I took it to one of State Farm's select service auto body repair shops. The mechanic told me there was some pre-existing rust (which I did not know about) and State Farm would only pay some damage and I would have to pay out of pocket. He said it would be $3000 out of pocket, and advised me to cash out the claim and save the money for when I could afford the repairs. So, I did just that. Well, last night at 6:45 pm I received a voicemail stating State Farm had overpaid the claim and I had to write them a check for $1000 and had 30 days to pay.

My son was on a one lane road driving behind a car. The other car decided to slow down and get on the shoulder and continue slowing. He continued driving and when he got almost past the other vehicle that is on the shoulder, that vehicle decided to make a hard left to get back into the lane. Resulting in back half on passenger side of my vehicle to be damaged. When insurance claims department for other vehicle (which is also State Farm) took my teenage son's statement he told them he was 2-3 car lengths behind car when she pulled onto shoulder.

I see all these negative claims against State Farm. So I thought I'd write a positive one. We've had a couple of claims in the past 5 years and both were handled to our complete satisfaction. Neither was our fault, but our state is a "no fault" status. The first incident was a young lady texting who ran a red light and broadsided my wife in our newest vehicle. Thank God, no injury to my wife but an expensive fix to the vehicle. And there was a witness. The second incident was unusual. We live in a condo and the snowplow driver never came so the slush built up and then froze. When my wife came home from work, she helplessly tried to stop in the driveway and slid right into the garage door. Both claims were handled very well. They have always been fair to us. The only reason I can't fully give 5 stars is because rates on older vehicles keep raising a bit every few months.

I had an accident in April 2017. Someone backed into me as I was approaching a stop light after they overshot the intersection... State Farm said only body damage and minor issues. Paid for the repairs. FAST FORWARD... July, car feels funny but I'm told nothing is wrong... (Sometime between) Jul-Nov...called State Farm to come look at vehicle due to side mirror never being added to original estimate nor was fixed. Adjuster came out to place of work and said she recommends I go to a used parts shop and buy a replacement mirror because her boss will not allow her to approve it due to Camaro mirrors being high priced. YET...2 more adjusters came out to view issues. When I called about having after accident issues both deemed my vehicle nondrivable and approved transmission assembly to be repaired or replaced despite the fact 3k miles had been driven since the accident.

State Farm is now putting fake $0 claim marks on your customer's record if you have 2 claims on your record or feel they are paying too much for your not at fault accidents. Technical errors or deliberate? Many previous customer have had to go to other car insurance companies and pay over $300/month because $0 claims showing them to be false high risk drivers. Class action lawsuit for the lawyer who wants to find out canceled policies or customers who have any $0 claims on their record. This is good.

I know that I am in the polar vortex and that many cars were not working, but when I called at 1:30pm to get my car jumped (it was in my driveway) I was told that it would be 3 hours and I was okay with that. 3.5 hours later I was told that the guy might not be there until 7pm. I was okay with that. What I was not okay with was the customer service lady telling me to get a neighbor or friend to jump it (if it was that easy I would have done that in the first place), call the cops to have them jump it, and take a cab to work (who would then be there to get my car jumped?). At around 6:30pm they called me and said that maybe the original guy would come out but no one else was doing jumps that night. Then they decided it was appropriate to call me at almost 2:30am to reschedule.

I've been insured with State Farm for about 10 to 15 years now. I recently bought a used car but have had several electrical problems with it so it hasn't really been drove maybe 3 times in 6 months. Well when I bought the car I went ahead and paid 6 months in full from July 2018 to December 2018. Well around January 15, 2019 I received a letter about one of my other vehicles and I called them immediately. Amongst our conversation she happen to tell me that I didn't have coverage on my car I just bought in July! I was furious! She stated that State Farm sent out a letter back in December that the insurance was not going to be renewed after December. I asked the lady why didn't anyone try to call me or send an email? The lady replied with the same statement saying State Farm sent out a letter in December.

So here I am writing this review while I've been waiting for over 2 & a half hours for this tow truck. I can't believe how long this is taking and it's been back & forth phone calls constantly. I've had to turn my car off for fear of my battery dying on me. If I had any other options right now I would use them, I am going to learn how to change a damn tire myself so I never have to use this service again. I probably could have walked home by now. Not to mention missing work and my daughter having to be left with her grandma.

I was rear-ended by a motorist that had either no or very bad insurance and had to use my policy to get my car repaired. State Farm called me promptly on Thanksgiving weekend to tell me what steps to take and assign a file number. The person I spoke to could not have been nicer or more helpful. The car was repaired but had to be taken back for further repair and State Farm provided me with a rent car so I could make Christmas in Dallas area with my family. I had no problems.

I have been with State Farm for Auto Insurance for close to 40...yes that IS 40 years! In all this time they have had horrible customer service and claims departments but I suppose I have just been too lazy to switch. I see most all the reviews give 1 star so isn't that saying something to you State Farm!!! Are you paying attention!!! I think NOT! I just had an issue with my rates being raised $700.00 a year for the lack of one safe driving low mileage odometer reading. Paul ** and Dave ** in underwriting are horrible and refuse to lower my rates back down to what they were at 700.00 less after all my years of loyalty. This is HORRENDOUS disrespect!!! For the lack of just one odometer reading which they do now acknowledge they have and still they will NOT lower my rates back to where they were.

I got into a car accident on 10/31/18. It was really scary and bad. I have been in two when I was really young and had State Farm for years now. But this experience was like no other. I had pain and suffering but the most was from dealing with State Farm. I had been giving the runaround from step one on proving it wasn’t my fault, to getting a rental now getting a completely repaired vehicle. It was almost impossible to speak with the adjuster Patty **, they say anyone can help but they can’t cause it always went back to me having to speak to her. I had to call so many times in one week I was singing my claims number. My car has been in repair shop for 3 months when I was told once parts are in about two weeks. After about three weeks State Farm put me in a rental after they had prove it wasn’t my fault. The repair shop had to wait weeks for adjuster from State Farm to come out then weeks to order parts.

If you are with State Farm or thinking about getting insurance with them STOP and go with another company. Back in July I was backing out of a parking space in a private lot and the car beside me was parked way too close to my truck and I really didn't even see it and I turned the wheel a little too soon and scraped the car. When I got my next bill it went up $100 and I flipped out so I called them and they said, "If the claim is $1700 or more then your insurance goes up," so I had to decrease my tort to get my bill down. When I got my next bill it was $235 then the next month it went back up to $255 so I am cancelling this pathetic insurance and going with Liberty Mutual. DO not ever go with State Farm.

Their insured motorist totaled my car and now State Farm won’t give me a fair market value. Stay clear of this insurance company. Run never insure with these thieves! They claim they're giving me a fair market value but their offer is well below fair market. I’ve yet to be able to find a car for the price they claim my totaled vehicle is worth. I’m out the car, my personal time researching cars and I didn’t do anything wrong. Their driver is at fault.

I've had State Farm for 20+ years ever since I was able to drive. I have an excellent driving record and have had ZERO at fault accidents throughout 20 years. I've had three claims/accidents (2 minor claims, one major) throughout two years and State Farm drops me like a hot potato. This goes to show you the kind of company State Farm is. Sure, they have good rates, but that doesn't mean anything if they drop you when you need them.

Terrible. They won't pay to have your car fixed. They will total it and not let you have it back. Total rip off scam. Now I don't have a car and the amount I will be getting back will not buy anywhere near as decent of a car.

Our insurance agent died this summer, which is awful. We received letters that we had nothing to worry about and it was all taken care of by a new agent. Fast forward to today and I’m notified that we have a lapse in auto coverage and they are dropping us until we are in good standing with a third party agent. Naturally our home insurance rate also goes up since we have a bundle.

My daughter's car was backed into in a parking lot by a teenage driver. Both my daughter and the other driver have State Farm insurance. Police were called and a report filed by my daughter while the other driver left the scene so his statement was not made to law enforcement. After getting the runaround for 3 weeks today we heard that State Farm won't allow a claim to their other client's insurance because there was no visible damage to his car and he claims he never hit her. So basically my daughter picked someone out of a crowd, received his insurance card from him, then lied about how her car was damaged? Ok State Farm, ** you and your pitiful customer service, we will take our business elsewhere along with anyone else's business we can persuade. This claim was filed in Chattanooga, Tn. with agent David **. Do business here at your own risk.

I got a letter today, that State Farm is dropping my roadside assistance, because I made too many claims. Every time I made a claim I tried to get the vehicle fixed and still ended up getting a new one after dropping 2k for nothing. I guess it's ok now to drive your broken vehicle not knowing when it's going to break down on you and cause an accident. I'm really disappointed for how much money I spend every month on my policy, and now being treated as criminal. This is very wrong. Next thing you know my rate will be going up as well, which technically should be going down if you are a safe driver.

Raised rate with no notice. Paid $253 a month with payment plan as quoted from beginning. After 3rd month switch to cheaper insurer. They withdrew $253 on Dec 17. I canceled policy effective Dec 23. Expected to be prorated for the 1 week. Should have gotten back $190 refund. Instead got $34. Was told my premium was raised so they adjusted my refund to $34. Charged me an increase dating back to when policy first opened. Also can't change or edit policy online. Must call local agent for everything. Inconvenient. Had I canceled policy before they withdrew from bank could have saved my $253. Will never use or recommend State Farm to anyone. Stick to Geico or Progressive. You can adjust things on policy online without have to constantly call someone.

Every month I have to change my password to pay my bill. I'm always getting locked out of my account. Every time I try to log in it automatically switches to my old password so it's saying invalid. All I want to do is pay my bill painlessly then when I call customer service I'm on hold for a half hour to an hour so that tells me their system has major problems. They lock me out faster than my bank. My bank log in id IS easier. FYI State Farm nobody ever hacked an account to pay someone's bill. I'm currently looking for an insurance company with low hassle. Life is stressful enough than to have to put up with such poor technical service. Change your name to headache insurance that's the only thing they give you.

I don't have State Farm but was recently rear ended by a customer of theirs. I was hit on Oct 12th and it's Jan 2nd and I'm still not back out on the road. They never return phone calls ever and lost my car for 2 weeks. LMAO. My credit is destroyed and my life ruined due to State Farm's handling of the claim. I just wanted to warn anyone that chooses State Farm. It's at your own risk. This is a true account of what happened to me. Hopefully this helps someone.

I had State Farm for about 4 years and then renters' insurance as well. My payments automatically came out of my account every month so it was always on time and never late. After almost 3 years I was backing out of the driveway and hit my husband’s truck. I paid the $500 deductible to get the vehicles fixed and after 11 months they tried to raise my insurance almost $80. When I called about the issue and asked why after almost a year they were trying to increase my premium they stated because they review policies every 6 month. As I proceeded to say that I have been 11 months so if they were going to raise it why didn’t they raise it in the first six months after the accident happened. Their response was they weren’t sure and there was nothing they could do. I decided to go with another auto insurance company but I did keep my renters' insurance through State Farm.

First off luckily this is not my insurance company. But I was hit by someone who has this piss-poor insurance. It has been almost 4 weeks now since my accident calling them every day my attorney calling them every day and their same excuse is that they have not heard from their clients yet. Well I don't know about anyone else but I think I would take a police report over what any client says anyway. My attorney has provided them with a police report. I have called. I don't know how many times he has called. I don't know how many times and my truck sits at the body shop waiting to get fixed as I get no way to work waiting on a rental car off on these ** again.

I was hit sitting still. I had to call them to find out what was happening with my claim! I had to go through a 20 minute review of why their insured hit me while I was sitting still. Like it was my fault! This was a minor damage accident. Most normal insurance companies would pay the 900 dollars and get me to sign off right away. But no! We have to screw around with trying to force me to use their select body shop. It's my choice. I have been waiting since Oct on this. I had to get the police dept involved, and still they want a online estimate and for me to get the police report for them. DON'T USE STATE FARM. I DROPPED THEM IN THE 80's for this exact reason

I recently had my car broken into. They smashed a window and stole a travel bag I foolishly left in my car while shopping at what I was to learn by the responding police officer is a notoriously dangerous parking lot that the owners refuse to install security cameras in. State Farm's response was good. I had an appointment to repair the smashed window within 2 days. Although after filing the initial claim I was still unsure of who I needed to work with. That was not made clear to me by my local State Farm agent so there were a few unneeded back and forth attempts that I feel could have been avoided if my local agent had just told me to deal with their claims office. Also I didn't realize that even with full coverage on my car's policy only the comprehensive part applies to the replacement and or repairs to the car. No content coverage although my homeowner's policy would have covered the contents after the deductible.

Been with State Farm for over 10 yrs. Never been happier with an Ins. Co. or Agent in Topeka, Ks. But we just moved out of state and have to find a new one provider. :( Hope to find one we like just as good.

I've been a State Farm customer for over 30 years. I will be changing insurance companies due to State Farm's less than caring attitude and their slowness in getting a claims adjuster to check out my car (over a week for someone to do this) and their slowness in getting me a check so I can get my car. Today marks the 11 days without my car. The problem? Rodents ate my engine wire. Car dealer had the part in a day. State Farm is the culprit.

I was in a no fault accident recently. I've been a State Farm customer for decades, & this is the first time I've had to rely on them. I phoned in the accident, & they handled everything on the spot in a reasonable time frame. I've always heard that they pay off, & they did. I had a rental car that afternoon, & when I learned later that my car was totaled, I received a check that exceeded my expectations. The accident was written off as a forgiveness, my rates didn't go up, & the rate adjustment to my new vehicle was barely noticeable. State Farm is convenient, honest and reliable.

State Farm Claims Department is the worst I have ever had to deal with, especially right after getting my car totaled in an auto accident and having injuries. The last thing you want to deal with is your own insurance company refusing to go inspect your car after you filed the claim. The whole department is full of rude ** working against you and not for you. I will be canceling my auto insurance policy after this ridiculous and uncalled for experience with the claims department with State Farm.

On October 4, 2018, while driving my 2015 Toyota Corolla, I was struck by a driver, whose car was insured by State Farm. The details of this accident can be found detailed in Georgia State Patrol crash case **. This report finds the driver of the car insured by State Farm completely at fault for the accident. My car was totaled, which by the way it took over two months for State Farm to come to this conclusion.

I was rear-ended by a driver that caused my vehicle to be out of commission for days. I got the run-around from everyone I spoke with at State Farm and they were EXTREMELY RUDE. They did absolutely NOTHING to help the situation. Everyone knows when someone slams into the back of you and causes injuries severe enough for them to declare a “total loss” the individual was following too closely PERIOD. They did not take any action to repair my vehicle or help with my medical care although their insured caused me to suffer a concussion along with other injuries. I was passed from person to person, hung up on, overtalked, and I had to pay for and provide them with the accident report. They did not obtain. State Farm’s customer service is horrible and I pray that no one else has to go through this experience.

My mother has been under this insurance plan since the 1980s. I got into an accident because the other driver did not check his blind-spot and came into my lane. I was a fairly new driver and this was my first accident. Furthermore, I didn't know what to do and did not ask the other driver for his insurance info. However, I had his license plate number but State Farm claimed that they could not locate him because it was a fake driver's plate??? I filed a search through DMV and was able to find the other driver and provided State Farm with the information. It was not a fake and I feel like they were too lazy to do the research.

Offers recommendations for everything related to cars and cycles. Bodywork and detail specialists who have been very good. Their advice online resource center helped me find a mechanic who did a thorough inspection and offered tires for a reasonable price.

Steve and his staff are always very helpful. They have a great understanding of the diverse make up of families and support our needs. They have gone above and beyond to provide information and service. Steve also donates to our area school to support in our Love Awards Program. His donations are very much appreciated. Thank you, Steve and Staff. You are awesome.

I use to always think that State Farm is a good company until one time I got involved in an accident where other vehicle sideswiped my vehicle and State Farm decided to hold me liable for it without doing any proper investigation. To me State Farm is a big scam company. I won’t recommend anybody to make a mistake going with State Farm because if you get in an accident they will make your life miserable.

After telling them NOT to take the automatic withdrawal out of my account, they took it out anyway only on a different day and for over $100 more than my normal monthly amount!!! By doing this, we couldn't pay our rent and now we are looking at being evicted!!! I cancelled my policy to try to get the money back because clearly a roof over your head is more important than car insurance (especially when there would have been a grace period originally). But, not only are they NOT giving us all our money back, but what they are giving us back is going to ultimately take almost two weeks to get back.

My girlfriend, who is on the policy, was recently involved in an accident which all agree was the other driver's fault. Our car was totaled. We found a car, same make, model and year nearby, but didn't like the color. Our car had 100k miles and the other car had 130k miles. We ended up buying a newer car. The other car sold for $4,995.00. State Farm offered us $3,400.00 for our car. I sent them verification of that sale.

State Farm has TERRIBLE Claims service. My daughter was in an accident, the claims center called 3 times to get a statement and each time said it was the other driver's fault, she also had a witness. She was making a 3 point u-turn into a commercial driveway while another vehicle was stopped waiting for her parking spot. Impatient Drive #2, drove around the stopped car, crossing a double yellow line and T-BONED my daughter at appx 10-15 miles per hour.

Do you want dishonest people handling your claims? Sign up with State Farm! In order to get a refund for damages to my car, I submitted a police report which said, "The video showed Unit #2 stopping and unit #1 continued to back up and strike unit #2." (I'm unit #2. I stopped my vehicle and unit #1 struck my car). However, because the report says, 'stopping' they said that they can't grant my refund. I was angry, but I said okay. I'll get them video evidence. It took a couple of weeks for me to get this precious video evidence from the police. I said to myself, "they couldn't possibly have any argument against my claim now." Oh boy I was wrong. Now they're saying, that the video is unreadable... Unbelievable!

Statefarm Christina **, intake calls rep, very unrealistic unfair insurance intake calls, tells you no claim then makes one, and adjuster christopher **,does the same. Pays $13.00 to clean dust off the back of a fridge, and calls it a claim, lol, but ignores the major problem, and my health, "Homeowners insurance adjuster, if you even doubt your claim will get paid and can't find it on your homeowners' policy, don't call State Farm, if it pays or not still don't call State Farm, they will cheat you, lie to you, no matter the cost even at the cost of your health.

I have been a policyholder for over 20 years with car and home protection. I have not experienced any problems with questions/concerns around costs, fees and rates over the years. However, my insurance rates are much higher when I compared them to other smaller companies.

I called in for auto insurance quotes from Eddie ** State Farm Agent in Colorado. I was helped by Jose **. Asked for quotes for 2 of our Subaru cars. He got all the info. expecting to get the quotes right away, he said he'll have to run the numbers and call me back. 3 or 4 days later he calls me for the quotes, I didn't pick up as I didn't know the number, he left a voicemail for it. He just said to call him back as he has the quotes ready and still leaves me a voicemail 2, 3 weeks later.

Called for an emergency tow. Tiffany stated that I do not have that coverage while driving my son's car which is not on my policy. She also stated that my insurance is NOT active on any vehicle not on my policy. When I asked her to verify: She said that I do not have insurance coverage for accidents, damages, or emergencies on any vehicle that is not specifically on my policy. I've never heard of any auto insurance company that doesn't cover a customer at all times.

All I wanted was a good quote for camper van liability Insurance. I think State Farm trying to rip me off because I am 77 years old and got a horrendous quote from a company appearing to try to do business as Todd Stewart State Farm Ins. I removed a large motorhome ($9.69) per month, purchased a camper van and now was Quoted $71.00 per month. Maria a clerk or maybe the floor sweeper, gave me that quote. I gave you one star because there in none lower.

We were involved in a automobile accident 11/14/2018. When a girl hit my wife at the passenger side back tire all of the way through the front door. The girl told my wife and the Police Officer she couldn’t see to drive because her windshield and driver side window was fogged up. (You can’t drive safely if you can’t see). After getting the police report it was ruled by the police officer as her fault. We called our agent and was told to file a claim on the other girl's insurance since it was her fault.

State Farm has proven to be the worst insurance company around. You don't realize it until you actually have to deal with them for a claim. Their process was incredibly difficult. By far the worst customer service I have ever experienced. Undereducated to say the least. Gloria ** - the supervisor of the total loss department should be removed from her position. Her team is so unprofessional and not trained. They do not take the time to investigate your current claim status. They just give you some BS answer to get you off the phone. They sent my check and title that I have to sign over to them to another State Farm office 170 miles and expected me to go there and sign it.

I live on a mountain, and in August of 2018 we had flash floods that caused a lot of damage to a lot of homes on the mountain. The way the water ran down the mountain was just incredible. Anyways, I have (2) French drain systems that run around my house and attempts to drain water away from the home. Unfortunately, the drains were installed poorly and was unable to drain the amount of water rushing down the mountain. The finished/carpeted basement received roughly 1/2" of water.

I filed my claim on September 14, 2018. My body shop sent the estimate four times to ASI who initially handles their claims now. They did nothing. The estimate was finally given to me in hopes that I, as the customer, would have better luck. Initially I did. I was told ASI had never been given the "assignment", but that they now had it. This was over a week ago. When I called on Nov. 19th I was told the adjuster would have it done by Wednesday the 21st. Then I was informed by the body shop on Tuesday that the adjuster was refusing to pay for a new quarter panel, but wanted dent work done instead. This would result in 18 to 24" of body filler, and many more hours of labor, which my body shop refused to accept as this is considered sub-par work for them. They cannot warranty such shoddy work. I emailed the adjuster and have yet to receive a response.

I was rear ended while at a dead stop in February 2018. I had to undergo physical therapy and multiple back and forths for my neck and back injury. I finished physical therapy in September and my demand was sent to the adjuster. He has been shooting lie after lie to my attorney! He said “I will have everything ready by the 15th of November...” On the 15th he called and yet again another lie! Obviously their driver is at fault so stop blaming the system and DO YOUR JOB!!

My wife was struck by a State Farm insured driver 10/31/18. As of 11/19 SF has not settled but made us return the rental on 11/17. Their first offer was riddled with inaccurate assumptions about our vehicle. When they made an offer on 11/13 they said to put any objections in writing. I did. Claim stated on 11/15 that they had not reviewed our comments and when I asked where our vehicle was taken the agent did not know, and if it could be brought back to my town - the agent hung up on me. I am convinced that they have no interest in settling. I have had to file a complaint with the SC insurance. Just because they have a big advertising budget does not mean they are ethical or reliable.

I have had State Farm over 15 years until this week. My husband and I found out over the summer for almost a year we had been incorrectly charged because the way they input our information. When this was discovered out agency told us not to make a payment because we had so much in credit. After a few months of not needing to make a payment, and also being told our bill would be less, we received and outrageously expensive bill which included a $244 change of plan fee. When I called my agent to ask I was told the person I needed to speak with was on vacation but that I needed to pay the bill in order to not have a loss of insurance. I paid the bill and when the person came back I never got a call. I called her again, and she was unable to explain the fee to me and needed to call someone else.

NEVER GO WITH STATE FARM! All -- I wanted to switch insurance companies so left my loyal one and switched to State Farm for what I thought was better customer service. Day 2 of my policy I was notified that my rate actually is $50 more a month and I owe them money asap. My agent explained it's not his fault. Also because I had 2 vehicles break down on my last insurance, they decided to inform me on day 2 of my policy that they would not cover roadside assistance. I now had to call my insurance policy with USAA back and pay more since I left -- Thank you for charging me money State Farm. Wonder if it's called State Farm because they see people as farm animals.

State Farm treats anyone filing a claim like dirt! I have been without a vehicle for a week now because their insured driver totaled my car but won’t return their phone calls so they can process the claim and start repairs - I don’t even have a rental yet! This company is a joke and I’m glad I left them years ago! Get a lawyer because you’ll need one!

They're the worst. No stars given from me. 2 month ago I got hit and run by a FedEx semi truck from behind. As I was pulling over off the ramp, the truck driver went straight. There's a few freeway choices to go from right after that offramp. I called State Farm and they told me, "Thank you for your $500 monthly payments, but we can't help you."

This company has the worst claims experience ever. Their customer turned out of a business and ended up on the wrong side of the street and nearly caused a head on collision with the driver of my vehicle. He filed the claim with State Farm and it has been downhill since. They have assisted their customer in avoiding responsibility for the damages to my vehicle and refuse to do what they should as an insurance company. Their claim agents are horrible and the adjusters are worse. Then again if they treat their customers like crap (as evidenced by the reviews) how can we expect them to treat the people their customers hit any better.

I have been a loyal customer with State Farm over these past years and have had multiple cars with them. Never had an issue until the day that I unfortunately crashed my car. This has been a nightmare dealing with this company. They do their absolute worst to take care of their clients. My car had a collision on both sides from the parking accident and they refused to acknowledge half of the damage taken. At the end of the day all they want to do is take away their customer's money and be the least helpful as possible. I will now be in the market for a new company and I truly hope they continue to lose loyal customers as myself. Unbelievable what happened. Extremely dissatisfied.

By far the worst insurance company ever we had an accident and the other people had state farm and we have USAA and the accident was not our fault and even though there was an eyewitness and video of the accident and the other guy got a citation for the accident State Farm refused to accept fault. After weeks of arguing with the rudest insurance agents I have ever dealt with they finally accepted fault. And now months after the accident are claiming they never accepted fault and are not wanting to pay the doctor's Bills that were obtained due to the accident. So I'm appalled at State Farm's agents and how they can be so disrespectful and rude to the people that their customers injured. Hope this reaches someone important. Thanks for reading. Have a wonderful day.

The State Farm claims adjuster told me that my BMW was considered a total loss. We went through the features of the car and what their source valued it at. She said that they said it was “good” across the board. Further, she said that the value of the car, when taxes are included, came to a certain amount. I was stunned. I disputed this, claiming that the car was worth AT LEAST $3000 more. She said that I would need to show this from comparables in my area, without specifying what my area encompassed. I mentioned to her that when I spoke to a State Farm claims agent previously, I was told that the value of the car if totaled would be negotiable. She said there was no negotiation unless I had comparables. I disputed that with the following points.

We canceled our insurance early one month, we received a prorated amount $25 less than expected. As it turns out, they had deducted $25 from our prorated amount, claiming the reason behind it being that our "drive safe and save" discount fell off our account due to a failure on our part to register our car. We had registered our car multiple times through the Android app; however, we had found the app to be an absolute pain to use and a mess to register on. Often we would register the car, and the app would claim that we had successfully registered it. Other times, we were unable to register the car, and the app would throw a warning. We disagree with the company policy of back charging all the discount when a customer cancels their account, and we have found it very frustrating trying to get the correct amount back.