State Farm Car Insurance Reviews

I was in an auto accident with another party who is insured by State Farm. I was in front of their insured and was turning right and they hit me as they were going too fast and could not stop when they seen me making a slow right turn (as my car would have scraped turning into this entrance) so he veered to the right and slid into the side of my car. State Farm denied the claim. How do you deny a claim when someone who was behind you hit you. I have a extreme issue with that scenario. The story their insured gave was not even possible. I have heard lots of complaints about State Farm paying claims. Now I have first hand experience and on a claim that was complete common sense. I think their adjusters need a extensive amount of training on what is possible and what is not. It's very frustrating and disturbing.

My incident occurred back in 11/21, I finally found a body shop, in May with a new fender, North Port Auto Body to complete my repairs, in which I paid for in total in the amount of $1,330.00. Also my bra for the front end and the damaged wheel plus shipping and tax. According to my Math I should be receiving a check for $1,367.71.. I received a check for $1,482.51, the Swansons repairs was $974.45, leaving $355,56. The total for N Port auto body is $1,330.01 less $355,56, leaving a total of $974.45, Plus 109.76 for the bra and $265,00 plus tax $18.50 for the wheel, not including shipping.

Even with clear evidence they still deny claims to their own clients!! I have shown photographic proof of my vehicle damage that was done by another client who had State Farm Ins... and they still denied my claim to keep from paying... obviously, I cancelled my policy and have moved on to another company that takes care of their clients.

Uninsured joy rider totaled my car and First, had to fight for uninsured coverage even though it was. Then, State Farm gave me a replacement value that was wrong and lied about pre-existing damage. They gave me a valuation that didn't include the options my car had and claimed I had extensive pre-existing damage which was absolutely not true - even to the point where they said I had bare tires and I have proof they were new! Unfortunately, I wasn't able to take photos of all of the condition points of the car before it was sent to the shop so I had no way to contest the condition valuation. Cut the amount I received in half.

Very disappointed! I can't even remember how long I have been with this company! I have my home, 3 autos, and a life policy with them. Needless to say, I pay almost $400 a month to State Farm. I had 1 " accident". Someone lost a large object off their vehicle at night on the interstate I saw it too late and ran over it and tore the underside of my car. This is been a real eye-opener into how State Farm feels about its clients.

Only reason am giving them 2 stars is for several years of reasonable service. Would have given them 4 stars apart from my last experience with them, which drove me to other carrier [Farmers]. That experience was horrible customer service over the span of maybe a year with no resolution. Good for them. They failed to honor their obligations, gave me a ton of lies instead, and held onto several thousand dollars [passing that burden to me, the insured].

Our van was hit by a pick-up truck when my husband was trying to turn left from the turn lane. The pick-up bumped into our van on the right while the husband was standing. That is, the unequivocal fault of the pick-up driver. Nobody was hurt, fortunately. Immediately after the accident, the pick-up driver said that he was at fault and his insurance company would cover everything. He showed his insurance, but refused to give his phone number. My husband called the police. The police office made a report. Later, we uploaded the report - the policeman found the driver of the pick-up at-fault.

State Farm discriminates against people who have medium to lower vantage score and low income. They will not even offer you a quote unless you have what interpret as good credit. Please stay far away from them.

We had a State Farm customer crash through our commercial building. We sent in our paperwork with quotes on January 27th. As of today, March 3 we have still not received a check or even confirmation that it has been approved. I have called 7 times and I am told the same thing each time - "we are working on it". Now going on 40 days and our building is still wide open and tenants are upset.

My mailbox was destroyed by a State Farm customer. He drove off and my neighbor took a picture of his car as he was leaving. I took numerous pictures and the claim department is refusing to understand that this kid destroyed my mailbox. I called the police department on this kid. If you are not a customer of State Farm, you are screwed.

I'm a customer for over 40 years and have submitted minimal claims until I was hit by a car 2 years ago. I'm still suffering from a traumatic brain injury. I launched a lawsuit because the settlement they offered didn't cover the first medical bill. Over the 2 years, they've denied payment for legitimate medical services for which I've had to pay out of pocket or use my health insurance company. With the amount of coverage the defendant has through State Farm I will never be compensated for my loss but still their lawyers are dragging me to their specialists who of course are in support of State Farm. I always felt protected because I paid higher premiums to have a reputable insurance company. But now, I caution that despite their claim "State Farm is There", they are NOT.

Every time I've requested assistance, my State Farm agent never hesitates and always efficient without wasting any time, be it auto, or home insurance. Filing claims or making payments has always been a breeze. Questions are always explained to make sure I'm not confused and I appreciate that so much.

I was mostly happy with my State Farm Insurance until recently when I received a call from the agent telling me that they now need to assign my son to a vehicle so they can collect another $47 per month from me. I asked why and was told that "that's what State Farm wants us to do". My son has been an unassigned driver for quite a while. In fact State Farm set it up that way. I am very disappointed with State Farm.

A motorist that had State Farm rear ended me. 100% her fault. I expected to have a dedicated team to fix the car since their motorist hit me. The service I received from state farm absolutely sucked!!!! 15 plus hours on hold to be told numerous times "oh that's not my dept let me transfer you" then on hold again 30 more minutes. I was given the 1st number to call and then I was redirected. All this happened as I was supposed to help my family decorate Christmas tree and put up lights. Instead I did what I could wearing a headset waiting. Then they paid me instead of the body shop AFTER I confirmed they would deal with them.

Never buy State Farm insurance. They don't pay or cover their own insured motorist. Rip off artists. Even when their insured motorist almost killed us driving by us while parts flying from the state farm car insured struck us and almost killed one of us. State farm accepts no liability. Run. Do not buy state farm. They are con artists.

We were involved in an accident where we were stopped at a traffic light when an underinsured driver landed upside down in the back of our car. With the money provided by the other driver's insurance and the 14K offered by State Farm that pays for half the medical bills, doesn't even take into consideration pain and suffering and our understanding insured coverage is 250/500. I've been a customer with all my home, life and auto for over 35 years. What a way to treat loyal customers.

Some years ago I needed auto insurance so I applied with State Farm. I put down the deposit which was over $400. State Farm took the down payment and then told me that because of some problem they couldn't give me insurance but they kept the down payment. I complained to the State of NJ and what did they do? Nothing. Like a Good Neighbor? Really?

Brendon ** (BW) Henderson, Nevada. State Farm Owner/Agent/Clown. Bet you can’t beat my State Farm (SF) experience because no insurance company or their agent has ever done this to a client and never would. I had ten years rental and five years auto insurance with SF when I called Brendon ** for a change of vehicles and he cancelled my old policy and issued a new policy and proof of insurance for my new car. The DMV refused to accept his proof insurance and I spent the next three hours with the Toyota owner, a DMV clerk, and her manager while Brandon’s office searched but never found him.

This is the absolute worst company ever. I had a policy and was misinformed by my agent Victoria and her team and State Farm as well. I have never dealt with such a disorganized and misleading insurance company. Damages to my vehicle are not being covered because of their incompetent employees. I was told paperwork submitted would have been enough to keep insurance in good standing and that was incorrect. Do yourself and don’t use State Farm.

So I'm not a State Farm member, however I did help someone out that did have State Farm. My cameras had captured video of an automotive incident as well as I took pictures for the policy holder, police report. etc.. So State Farm has no way of getting media content in the year of 2021. Email was the only option, I sent a dropbox link to large video files and pictures. Their IT seems to be stuck in the 80s listening to Pink Floyd. I was happy to help, but the alternative was upload it to YouTube.. "Um.. ok." No I don't do social media, especially for items like this. So I am jaw dropped, wide eyed blown away about that and they are all ok with that. They said thank you and hung up. I feel for State Farm policy holders.

I have been with State Farm for over a year now. They agents are wonderful and knowledgeable to answer any concerns that I might have. They also call me to see if I need to adjust anything in my policy.

I have been calling these crooks for 3 months to get an accident resolved. Not once have they called, not once have they had a resolution and zero answers every call. Save your self some time and hire attorney on day one. BBB is next

I have been a State Farm customer for more than two decades. I recently received a call from my local office telling me that I have to move my homeowner insurance back to them in order to keep a discount on my auto insurance. The reason I had homeowner insurance elsewhere is because State Farm pulled out of Florida after a major hurricane (I did NOT file a claim after this storm). In any event I don't respond well to threats no matter how veiled or silky they are and instead of moving my homeowner insurance back to State Farm I moved my auto insurance to my agent who helped me with my homeowner's insurance when State Farm ran out and stranded me without any home insurance.

Stay away from this agency and State Farm. They are useless in all matters. They are especially useless when it comes to problems and issues. If you have a "Payment plan", they will charge you a different amount each month with no explanations whatsoever. When asked for an explanation as to WHY each month's payment number is different, they don't provide an answer other than they will look into it. They never do and they never get back to you. This agency and State Farm has now caused me to lose 10 days of work, and has forced my son to miss 10 days of school because of their incompetence. They have no clue what they are doing, and they will cause you many hours of problems.

They are fair. My premium was discounted due to the pandemic. It increased because the world opened back up. They offer many discounts to assist you with the lowest possible rate. I can say they are concerned with their customers livelihood. I would recommend them.

State Farm has excellent rates. You can get discounts for multi- car, safe driving etc. Whenever I have had a claim they paid promptly and my rates did not increase. I have been insured with State Farm for about 20 years. I have gotten quotes from other auto insures and the rates were higher with less coverage.

Have been a State Farm client for over 40 years and have had a number of claims both for auto and home. They have handled all efficiently and professionally and without raising my rates because of it. Plus my agent treats me with respect and is proactive in saving me money. VERY happy.

Notifications for price increases & when renewals are due are severely lacking in my experience with previous agent in Dallas, Texas. After being a loyal customer for many years I did not receive a timely renewal notice & was penalized by not being renewed & starting as a new inexperienced policy holder with significant increase in rating for my car despite still having home insurance with State Farm!

I've been with State Farm for over 10 years and I have always gotten great customer service. I can call at any time for a quote or to make changes to my policy and they are always very helpful. I've submitted one claim and it went smoothly!

I was hit by someone insured by State Farm. They've been doing nothing but giving me the runaround since the claim was filed. They keep saying they can't get in contact with their insured and have literally only tried once. The police report I'm glad I filed was clear their driver was at fault yet they are dragging their feet to make a decision on liability. Just know if you get hit by someone insured by State Farm they are going to hope you give up so they don't have to pay the claim to get your car repaired. My bumper is in bad shape and they do not care if it ever gets made right.

I was victim of a hit and run by someone insured by State Farm. Dashcam video forced them to accept responsibility-- almost. The bodywork on my car was done well. Yet State Farm claimed the mechanical issues were due to "normal wear and tear". That decision was made in spite of the fact that my car was serviced two and a half weeks prior to the accident-- and had no mechanical issues. The only intervening incident was the accident. So, if you have the misfortune of getting hit by someone insured by State Farm, be prepared for the possibility of a fact-free decision to deny your claim. So much for being like a good neighbor, State Farm.

My husband and I took out State Farm Insurance in the 1970's, yes this is true. In all our years of driving cars we have had a few claims on windshields in which our comprehension covered and a couple of claims when rocks hit the hood of our vehicles on the freeway. My husband noticed in May 2021 that our bumper was damaged and we had two dents on our tailgate. I think the end of the month he put a claim in. He then took the car which was a 2019 Ford Escape to the Ford dealership that we have used in the past. The damage came in at $2300.

My brand new Hybrid Toyota Camry XLE 2020 was hit by someone insured by the State Farm. The State Farm fixed the car and did a great job. I really appreciate the State Farm. Now the car has an accident report and its value is about USD 26,500 based on appraisals from CarMax and Toyota Dealership. In late June 2021 and early July 2021 the minimum market value for pre-owned Hybrid Toyota Camry XLE of Year 2020 with over 11,000 miles is/was over USD 30,500 due to shortage of car chips in the industry and low inventory in dealerships. Here is the link: **. With about or less than 8,000 miles the same car will be have a value of over USD 32,000.

I utilized the mobile app for roadside assistance for the second time on 6/29/2021 both for flat tires. Both times I have had a fantastic experience. The app is user friendly and easy to navigate. Both times I had service to my vehicle and back on the road in less than 45 min from the time I logged into the app. Both times the service people were wonderful, friendly and fast. I definitely will continue to use this service.

When my parents became elderly, I moved back in with them. My dad convinced me to drop my wonderful insurance with USAA because they would cover me under their state farm insurance which they have had for decades. They told me State Farm had never let them down. A few days later I’m in a bad part of Atlanta at 3 AM and I get a flat. It took me almost an hour to get a hold of a customer service rep and set up assistance. On the policy there is roadside assistance. When I inquired about the Assistance she told me that it was not that kind of assistance. She then proceeded to extort $100 from me before she would offer me any aid. Did I mention that I was by myself, a woman, and a bad part of town?

Their prices are a little higher compared to other insurance companies. But I’ve been with them for over 35 years and never had a problem whenever I had a claim. They always dealt with my claim right away and got my car fixed or issued me a check.

I am a forty year customer of State Farm Insurance and have recently had major issues concerning quotes and billing. I added a classic truck to my policy and was quoted a decent rate under their antique/classic policies. When I received my bill it was billed as general transportation. I obtained insurance from a well known classic car insurance company and cancelled the State Farm policy. When the next bill arrived the classic truck and another vehicle that I owned and sold was was billed. I deducted the two vehicles that I didn’t need to remain covered and made my payment.

Terrible company and awful ethics. A car rear ended me at an intersection when I slowed down to allow a passenger getting off the bus to cross the pedestrian line. Because the car that rear ended me also had State Farm insurance, State Farm refused to recognize my claim and instead told me that I should have just sped through the pedestrian line and not slowed down. They said that they’d have found the other driver guilty if she didn’t have State Farm insurance. Go figure...

My sister purchased a $19k policy to cover our condo from the Omar Juarbe office. Our agent Dan ** has been giving us conflicting information, lied about what we were entitled to, then acted like we were being annoying because we were confused. Meanwhile, it's been three months since the fire, and we are still waiting for them to figure this out. We contacted corporate and was passed to 8 different departments because nobody seem to understand how the coverage worked. Totally unbelievable. Please don't make the same mistake we made by using State Farm.

On March 2, 2021 a State Farm insured driver turned left in front of me when I had green light. A month later I had to call them back to discover that they accept full responsibility. The agent told me I could go to any shop I desired. NOW THEY ARE SAYING... they will only cover the work and pay my rental car if I go to an IN NETWORK body shop. They changed their story and now I have begun the complaint process with the Insurance Commissioner.

MY car was stolen and then crashed by the dealership repairing it. After State Farm directing $30k+ in repairs, the car still has a bent frame, damage suspension, and engine problems. An independent inspector labeled the car 'Unsafe to drive' and has been sitting undriveable. State Farm has refused to fix the car or pay me for it. When I finally hired an attorney to force them, the case was thrown out as it was filed more than a year after the initial accident.

State Farm is the reason why people don't like insurance companies. They canceled my personal articles policy because I had a claim in 2019 and a claim in 2021. Why have insurance if you can't use it? They've been taking my premiums for years and then I file two claims and they cancel my policy. I am Never doing any kind of business with them ever again. And I am going to share my experience with everyone who asks me about getting insurance with them.

Had an accident over 1 year ago, required surgery to repair knee. Jordon ** is claims specialist, he told we would be able to settle this claim in 2 weeks, well that was over 2 months ago. I call weekly and never get a call back. Registered online. Called another claim specialist, he has not returned any calls, sent email and still no response.

My son was a passenger in a car. The driver had full coverage w/ StateFarm. My son was hit by 2 random road-rage bullets. One went thru his arm. The other grazed Gus stomach. State Farm didn’t pay a dime for his injuries.

We purchased a supplemental "Systems" policy with our Homeowner's Insurance. 5 days ago, our electrical system failed. We have damage to several appliances. Had a licensed electrician out who assessed the situation. Yes, the system is old, thus, it now needs to be replaced. There wasn't a "surge" or "lightning" or anything else that State Farm TRIED to blame it on. It is a "system" failure. Although State Farm's VERY RUDE rep JEREMY tried to diagnose the cause over the phone trying to blame it on these things, sight unseen. Where is his electrical license? We've had a professional assess it!!!!

PJS Towing and Recovery. I received this service through State Farm. I had to use them twice in one week. We thought my battery was low due to the cold, but when after a few days I thought the battery was dead and I needed a tow, they came and jumped it again. They were in constant communication about their ETA, and arrived on time each time. The guy advised that, after diagnosing my alternator, it was my battery and that I should replace it. He also advised me on replacing my jumper cables to a higher quality brand. Great company!!!

We have been with State Farm for almost 50 years, have been mostly happy with them until I was involved in a accident a year ago where my vehicle was not even touched and the other vehicle was struck from behind. State Farm paid out to the driver without any notice. Took my safe driver discount and my insurance went up a lot. After finding out I went to my agent and he stated that there was nothing he could do because I had six insurance claims. Two broken windshields, four roadside calls for a bad battery. They paid the driver over $11,000.00 for a accident that I was not at fault for and I’m paying the price for.

It has locked keys inside service, roadside service, tow service, car rental when yours breaks down on the road, and so much more just by calling one phone number. Or if your car or truck has On Star you can get a discount for it.

My daughter had a wreck and called our insurance company that called roadside assistance. 4.5 hours and no one showed up. The insurance company called some days later asking where was it towed to, I told them it was not towed. After waiting 5 hours my daughter took a very dangerous chance and drove it home off the street.

Had to wait over 24 hours for them to respond to my home. Too many phone calls. Some representatives were not knowledgeable. In the end, the young man who showed up to my house keep having to run to the store to buy stuff he should have had, so it took him over 2 1/2 hours to change a battery that was at least $50 over priced.

State Farm is very good friendly people & I feel good rates on home & auto's. They also have other options such as savings.. I have been with them for approx 25 years. I ran out of gasoline & they got someone to help me. My car wouldn't start & they sent a tow truck..

State Farm has always been a peace of mind in any kind of homeowners nightmare so adding our vehicles to the insurance policy was definitely a no-brainers. Good to know that State farm has my best interest at heart.

This is a terrific insurance. They give you special rates when you bundle. They also have special discounts for teen drivers in the household which include one for good grades and for also being a safe driver, as in no accidents or speeding tickets.

It's been good company for me. Dependable auto insurance. Always got my back. Fast claim and good service and good prices. I got into accident 2 years ago and they were very helpful with my claim and they fix my car right away and people at the claim center are very helpful.

We have been with State Farm for over 30 years. Combining car, home, etc. helps to get the discounts. Every once in a while we check with other companies to compare rates and State Farm has worked out to be the best rates and coverage.

I have been with State Farm for several years now and am pretty happy with them overall. Whenever I've needed roadside assistance help it has been reliable and fairly quick getting to me. I haven't had any collision claims so far so I can't speak about quickness or response time regarding that but I would think it would be rather seamless. I have both renter's insurance and my auto insurance with them and they seem to be fairly priced but I may have a look around for price comparisons if I get a chance. Their personnel are always friendly and helpful and that's something I really like. No automated answering systems at their office so I can deal with an actual human when I call to make a payment which I'm happy about.

State Farm has always taken excellent care of my family and me in the areas of car, home, and life insurance. The absolute best car insurance coverage I have ever had, and I have tried others in my 43 years of marriage, is by far State Farm. They have always covered repairs on our cars when we were in accidents without question and without raising our rates. There are discounts you automatically receive for increments of years of loyalty in staying with them. I can count on my local agent to answer my call immediately or within 2 hours, if after his hours. I have heard horror stories from colleagues at work about insurance companies that would not even cover their accident because, for example, there was not enough "proof" that it was a deer that hit the car. That does not happen with State Farm, as we experienced in the case of our daughter's late night deer accident. They covered us thoroughly anytime we had an accident.

State Farm is a good auto insurance and they are on top of everything that involves the automobile that you are driving and you are able to call them any time you need them. They make you feel good that you are in hand as far as insurance.

I was with another company for years but when I had to put my child on my policy the company wanted to raise my premium an ungodly amount. I shopped around and found a plan with better coverage and adding my child was a third of what the other company wanted.

I had this auto insurance 5 years ago when I was in my first (and hopefully last???)major auto accident. Although the accident wasn’t my fault, State Farm made me jump through hoops before even considering to allow me access to my PIP insurance for $2500. Once the PIP was exhausted on my initial ER visit, and I already gave my statement to State Farm, they seemingly wanted nothing more to do with me. Two months after this accident, my semiannual statement arrived...it was $150 more than what I’d been paying for the past 3 years! When I called to inquire I was told the rate increase was due to the accident despite the fact it was determined that I was not at fault! I called Geico, got a way cheaper rate for the same exact coverage, switched that day and never looked back! State Farm is one of the worst companies out there; avoid at all costs!

They have been really good to us for the years we have been with them. Only bad thing is they need to lower our rates. We have had no accidents ever and have no speeding tickets on our records. Customer service is extremely nice.

This is the worst insurance company EVER! I would never be a customer of State Farm. Their claims dept. works as a team of over 300 and a supervisor clearly told me they do not use pictures or a police report to make decisions on their investigations of an accident. So where is the "investigation", I ask? They take the word of their insured always to base their decision and then place partial blame on the person hit (20%)! Seriously? The poor insured doesn't even know their own insurance company isn't paying out their claim in full. So what happens? To court....I go!! What a joke company! Way too many commercials to pay for, I guess. Don't let that stupid Jake fool you!

State Farm is a horrible insurance company. My dads car was hit while he was stopped at a red light, and he went through his insurance company for repair of his vehicle, because the guilty persons insurance was not responding so he figured he would let state farm legal team deal with them. State farm insurance company has given my father SO MUCH PUSH BACK, and has made me want to cry for him, state farm REFUSED TO PAY FOR A SUPPLEMENT CLAIM SUBMITTED BY dad autoshop AUTOBODY SHOP, it was a tug of war getting them to pay for a supplemental claim, his car has been in the shop since Sept 22, 2020 waiting for state farm to decide what they are going to do.

If You Have State Farm Please Stay Away! When you have a claim, deal with this company is a nightmare they will do anything not to pay!!! I truly wish I could give them zero stars.

I was involved in a minor accident and filed a claim with State Farm (my insurance) as the driver at fault's insurance (USAA) refused to pay. State Farm was at first helpful but I should have known that would turn out to be a joke on me. The initial person to whom I gave a statement told me that State Farm found me “not at fault” of the accident. I then spoke with my personal agent, Emma **, who confirmed that my rates would not increase just because I filed a claim. However, they did say that the claim would be turned over to a third party “to try to get your deductible back” because I did have to pay the deductible for repairs out of pocket.

Do yourself and your family a huge favor, and DO NOT use State Farm for any type of insurance that you may need. Having State Farm coverage is similar to paying a monthly rate to really just be UNINSURED. Their slogan is a complete joke. They will fight with you for YEARS when you need help, and low ball the value of your life, pain and suffering, long term pain and suffering and medical treatment in any way possible. I have been a State Farm customer for over a decade, have a completely clean driving record and have never needed ANYTHING from them. My entire family has also used this company the entire length of time that they have been driving as well, and they have never needed help either… LUCKILY.

State Farm cancel my insurance after I got in a car accident on June 9th 2020. They reason was because I use too many roadside assistance that I pay for and cause of my husband tickets on his car not mines. Then they have the nerve to put me at fault for the accident. So now when I am trying to get my car insurance from another company it's hard. I never had a ticket and my accident wasn't my fault so why are you trying to punished me for someone else fault. Then when I called my agent office to ask why they cancel my insurance. This lady name Kelsey she was very rude and nasty. Please don't use them I was a customer for years and you come up with some Fugazzi story but my husband still have his coverage.

It was a nightmare!! Their insured 16 yr old hit my truck and it took two months after countless calls for them to accept liability. They said they would pay for the rental and then tried to charge me partially for it. I was trying to run a business and was having to constantly call them in order for them to do their job and not rip me off!!! Worst insurance company ever!!! Do not use them if possible!!!

I reported damage that to my truck, which occurred on the 6th of September when I push button to open my rear hatchback window and I heard the bracket Pop!! After taking pictures as State Farm's requested for their Quote. They also ask me to take pictures of my odometer reading after recording miles. They emailed me saying that my damage wasn't cover because of the miles and year of my truck (they cited wear and tear)!! And I said quote if "Why were you charging me full coverage for years on my truck when you knew my mileage???" State Farm also offers so call roadside assistance, however if you this assistance for lock keys, tire flats or any other service... they will drop you from their insurance!! I'm very disappointed in how I've been treated in this process!! And will not let this go until they do what's right!!!

Beware if you have a claim against a State Farm Client. A State Farm client backed into my car in a parking lot. It was a very narrow isle. She was backing out of a handicapped space when I saw her. I stopped and applied my horn, but she kept on coming. She didn't see me or hear my horn. The State Farm adjuster admitted she was at fault but blamed me for 35% of the accident and denied the claim. My insurance company is taking them to arbitration. Depending on the outcome, I'm as of now, out my deductible. I have filed a complaint with the state I live in. Very poor customer service.

I was with Travels Insurance for years, but in my older age they would not give me better quote. I went online and enter my info before you know Rick Verst called me. His profile look good, but that doesn't mean anything. He was very pleasant and we agreed on the insurance policy. I didn't know he used Adobe and repeating I ask for my insurance car and copy of the policy by mail. Never received it. The few most later I had an accident and Rick Verst showed his true colors. I had to push my claim through. I didn't receive that service from State Farm and Rick Verst was to provide. Never do business with State Farm by computer; just simply go to an agent near you and you will receive excellent care.

The entire process to deal with State Farm has been a disaster. First, State farm failed to inform me about the policy changes fee. I only found out three months later when I got a chance to check out by myself. Second, they only care about money but do nothing helpful on their customers. I am with State farm more than 3 years, when I changed another car within the last 0.5 year, the agent gave me a *** experiences while his job is supposed to help me, one of the most Loyal customers, to go through the pandemic.

I was policyholder with this company until recently. Another of their customers dinged my door so I called in a claim through her policy and in return I got strong armed into dropping the claim. I was cordial and compliant through the whole process. When requested to submit pictures of the damage on my vehicle, I complied. They said they would get photos from the other person too. Couple days later, they strong armed me. I stayed calm and asked if they got any photos from the other person. The claims rep only listed the photos I submitted, ignored my question, and kept pushing me. I have since dropped this company for bad faith practices and strong arming. This company has forever lost my business and recommendations to friends and family.

I have always heard great things about State Farm insurance company. Until a recent experience with a State Farm customer. We were recently in a car accident with a person that is insured with State Farm. All of the facts and evidence shows that the insured was 100 % liable for the car accident. However State Farm is refusing for pay for the damages caused by their customer. This has left me with no other choice but to proceed with legal action against their customer. If that is how they treat their customers I am glad I am not insured by them.

I have never had such a bad experience with a large company like State Farm. I purchased car insurance online, which from the start was a disaster. Trying to get a refund and I still don’t have it almost a month later. The agent will not email me back. On the phone with them 3 times now. I do not recommend this company to anyone.

I just had to write this review! I live in Phenix City Alabama, and got a call from a Agent name Leah **, who only first called to give me a quote. She was amazing: 10's all across! So professional, including the other staff that was also there. I only wanted Car insurance, but by the way she helped me, changed my life. I now have car coverage, renters insurance, and life insurance. She had me definitely! I was interested in everything she said. Great conversation, amazing energy. I am so happy I came into the office, because I was offered more options than what I came in for. I don't feel that nothing is a scam. It's legit. I'm happy for that. I can sleep at night and don't have to stress about issues I now pay monthly for lol (if you get what I mean).. God bless you, I'm happy you called.. Thank you Leah. And that handsome Jason ** with that Jeep I OH SOOOO WANT LOL... SEE YOU GUYS????

Insurance is always a necessity but it always is very costly! It should go down the longer you are with the company and with no wrecks. If there is a wreck you should not get cancelled because of all the money spent before the accident.

I price checked this year and State Farm was half the price of the premium compared to the company I had been with for YEARS with the same coverage. I also signed up for the Drive Safe and Save program which tracks my driving.

I can call the office of our Agent, Rick **, and anyone I get is able to access our account and answer questions immediately. Very happy with our coverage: Home, 3 Autos, and Rental Property bundled for us, saving some money!

I've been with State Farm for almost 10 years. I recommendation my mom made to me when I was younger was to shop around every few years, but each year State Farm calls me to check my rate and see if I qualify for new discounts - each time I check around, I'm already getting the best rate I can find. They are extremely easy to work with. My cell phone was broken when I was trying to purchase my latest vehicle, and they were more than happy to handle things over email with me.

We have filed only one claim in all the years of coverage. It was easy and quick to get the repairs paid for. The local office staff is considerate and helpful. I would recommend you get a quote and compare with other companies.

They never raised my rates because of any damage claims, their rates are low and they provide many opportunities for me to save and get discounts. Online platform very convenient and easy to use. They send home statements that detail how much I pay. I tried Geico for 6 months once, did not like because the person on the phone repeated a script. It wasn't helpful.

I think the coverage is relatively expensive and I’m not sure it’s worth what I pay for my and my daughters’ cars considering the deductible required before insurance covers any damage. Customer service is not what it was years ago.

I have used many different companies in my lifetime but State Farm is the one I come back to. You can depend on them for great service and competitive pricing. Their bundling of the different insurances give you a really great discount. I like the Drive Safe for those of us who don't do much driving everyday. And, they don't give you any problems when you have a claim. They work for you not against you.

After tornado struck causing a tree to go through the roof of my home, in the middle of night;. An Agent was available, Customer service has always been very helpful providing counsel for services, talking to contractors and proving same day service, for rental, fax information before I arrive at the place of business. Awesome on-time service. Anytime, you always talk to a person.

BMW was totaled and State Farm gave us terrible quotes that did not match the vehicle's specs or zipcode. After speaking with a specialist for a second quote, they decided to get an even lower quote from even smaller cities. You can't get a quote for a car in the Bay Area and then look at a city in the middle of nowhere for the same price.

State Farm is far too expensive for my taste but changing seems to be too complicated. I checked out an insurer and because I also have my home insured for the discount, it was going to be too complicated to document everything for them.

I have an awesome agent who goes above and beyond to ensure the best of service. I have had times where corporate has messed up my billing but my agent always comes to the rescue. I like the fact they do bundles which makes it easier to keep up with my bills and multi discounts.

I have been with State Farm for probably 22 years now. I’ve never had a problem with their service. I have had one accident and the company and the adjuster was there right from the start and had everything fixed within two days so I would recommend their company to anyone else.

State Farm has some good coverage and pays out well, but the customer service can be improved. We once had an adjuster that we requested to be removed from our claim. He was not very professional nor responsive to our needs. Overall, I give them a 4.

Customer of about 50 years now. Very few claims, but the ones I did have they paid very quickly. Annual review to make sure I'm not underinsured (homeowner's and cars). Using the Drive Safe & Save app. It has saved a little on the cars, but more importantly makes us safer drivers.

I have had State Farm insurance for over 20 years now and have continued to choose this coverage due to the long-standing reputation and quality of relationships with the company staff. I will continue to maintain my relationship and services with State Farm.

I've appreciated the discount program Drive Safe & Save and the application that goes with it. The software provides accurate account of my driving showing where I could use improvement in my safe driving. I was disappointed the quote to bundle my motorcycle with my car wasn't beating my motorcycle coverage with Progressive. I haven't tried bundling my car with my Progressive bike policy but I may do that in the future unless State Farm gets more competitive with motorcycle rates. Other than that issue I'm very pleased with my State Farm representative and the great customer service he provides.

I have been with State Farm for several years now and see no reason to change. Local agent is great and the service level is unmatched by any of the others that I have used over the years. I routinely check prices and other quotes and the minimal difference is not worth the hassle of changing companies. Claims are handled well and quickly.

They're always giving me money off my premium. They check in with me from time to time just to make sure things are okay. I would highly recommend State Farm to anyone looking for a new insurance policy or looking for a better rate on their insurance. They also offer renter insurance and commercial insurance plus you can even bank with them.

Been with State Farm for over 20 years now and could not be happier with any other company. State Farm has seen me through accidents where the other driver didn’t have insurance, they have seen me through times when I was involved in a hit-and-run, and they have covered my home. I would Highly suggest State Farm for all your insurance needs.

Quantity discounts help, home and 6 vehicles. Haven't found anyone else that can beat the rates. A little disappointed when I went to the office the other day and the doors were locked...have to make an appointment to see someone, (Corona virus scare). In the past, though, very knowledgeable and helpful when I was adding or changing coverage.

It seems to take a while to get things settled out and repairs started. They are good to work with but wheels grind slowly. They do have you use reputable shops. They guaranty the shops work. I have used that before when a shop tried to substitute a inferior cover on truck bed from what was initially on it before the accident.

Have been with State Farm for more than 10 years. They are a little more expensive but you receive better customer service and they know what kind of insurance you need if car is financed. Have checked other insurance companies out and have stayed with state farm. Am very with this company and would highly recommend them.

I have been with State Farm for 14 years. I am very satisfied with my overall insurance plan. My auto, home, & condo are all insured with State Farm. My rates are among the lowest. I qualify for every discount that State Farm offers. I have never had a homeowner's claim. Hopefully, I never will. I have had 1 auto claim when I was involved in a collision with a deer. The damage was minimal and State Farm responded beautifully. My agent here in Auburn, Alabama is the top rated agent in this area. I am really satisfied with my State Farm agent Kathy **. My hard work of maintaining my credit and being a safe driver has paid off.

Agents can't do much anymore. They used to cover drivers better. My husband bought renters insurance and when there was damage from mold from small flood they said not responsible refused to come and my husband had passed away and I had to vacate so I lost all the compensation I was owed. And they refused my passenger claim too after verbally agreeing.

They released news about two months ago that customers will get refund due to the pandemic since we barely drive since we've been bound home. I got nothing and so I called them and they said I will get credit in the next bill. The credit? $39. The premium is pretty much the same as before, if not more expensive. They asked me about two months ago for the mileage and I told them and they said they would apply the low mileage. They did not. Do you think they are honest? It just doesn't feel right. I'm already thinking of switching.

I will say that they are friendly when you call. I don't like the fact that my monthly bill changes sometimes without any notice, when I call about discounts, they really don't try to find any way to help you. Bottom line they make more money if they give out discounts... Looking for a new company.

State Farm is excellent and always has been for me as I am a disabled quadriplegic veteran and they give me a better deal then USAA which is supposed to be for veterans and service members. Plus I get to add a discount with my house insurance and I also have my jewelry and miscellaneous like computers TVs and video game system with my stereo insured.

Coverage is good on most things (did have some problems with windshield replacement). Customer service (Mark **) is however outstanding. Answers all questions honestly and as far as I can tell accurately.

In 1971, State Farm became my insurance provider for automobile, life and home insurance. It is now July 2020 and State Farm is the insurance provider for 2 trucks and 2 cars. Forty-Nine (49) years of 5 Star satisfaction.

Yes, We have been with State Farm for 30 plus year with Mr. ** in Gonzales, La. He took very good care of all our car needs and my husband business insurance needs. Mr. ** retired and we were picked up by Ourso State Farm in Prairieville, La. Michelle at that location is so helpful, I can just call her for information and she will go out her way to help us. State Farm is a very good insurance company to do business with.

I understand that other auto insurance companies had been offering refunds or credits during the period in which we all have been mostly at home or driving a lot less than normal due to COVID-19. State Farm said they were going to do something similar but, at least in my case, they gave me a little credit on ONE bill payment, but then they "reviewed" my policy and my monthly bill was increased by $120! All this was really surprising to me because about 8 or 9 months ago I enrolled in a special StateFarm program for which they sent me a GPS to install in my car to verify my actual millage and how safe of a driver I am. I am a safe driver in general and I don't put a lot of miles on my car but, due to COVOD-19, I used the car only to go to the grocery or run similar errands during the past 4 months. I wonder what is the use of allowing StateFarm to track me with a GPS and then jack-up the prices on me by $120. Very unhappy with their dirty tricks.

State Farm claims they reward safe drivers. I haven't had an accident or a ticket for 20 years. State Farm solicited me for a quote on my auto insurance. They came in 20% higher than the premium I am currently paying with Liberty Mutual Insurance Group. POORLY PLAYED, STATE FARM. Lying, cheating rip-off company, thinking their commercials are having any effect on smart buyers like me!

We have been insured with SF since 2018, I believe. The customer service is outstanding. Our agent is not the same as where we reside, we won’t change locations/agents. When asked about renters insurance, they were very informative which helped smooth the process.

Our State Farm Insurance Agency is amazing! They are professional & friendly. Very knowledgeable. I love all the discounts we get. Including safe driver & multi vehicle. They also have accident forgiveness. They care about their customers. Very reliable. They know who I am when I call. They have a home town vibe. I would definitely recommend them.

The insurance is expensive, however when you need State Farm they are there to help. We have had very good luck with them for 20+ years. They do not have as many discounts as I would hope for but they do have very good coverage and our agent is always very helpful.

Agents have been very warm and friendly, wherever I needed them. My calls and concerns have always been addressed and taken care of while on the phone, or within 24 hours after calling. State Farm May cost a little more, but they have always been there whenever I needed them; storm damage to property, while out of town, no problem.. State Farm was there to accommodate all my needs.

State Farm refused to pay my claim after my car was stolen, and recovered five months later. State farm offered to return the car to me instead of paying the claim the way it is done by other insurance company. State Farm commits bad faith, and discrimination, and hire racist claim handler. By doing some research, I found out that State Farm will pay your claim if you are a Jew only. None Jews will have problem collecting on their claims. I will be filing a lawsuit for bad faith and discrimination against State Farm. I am looking for other victims to join me in a Class Action Lawsuit against State Farm.

July 18, 2020, this was my first time using State Farm roadside assistance, and I was extremely disappointed. My initial call was at 8:07 pm for assistance to change a flat tire and at 10 pm my family and I were still stranded on the side of the road. I found out the original "provider" canceled due to "not having any drivers in the area". I was never connected to a real person that I could talk to. We were stuck in a potentially unsafe part of our town. I gave up and called a wrecker to tow the car home, who came in 20 minutes. The next morning, I saw text and voice messages I had received from State Farm Road Assistance during the night. The case manager called at 1:35 am, over 5 hours after I had made my initial call, to make her first contact with me and provided a direct call back number.

I was with State Farm for about 20 years, I switched for about 10 years because of the prices (too high) and then I went back because the customer service and the coverage is superb! The prices are about the same as every other insurance now but with better quality.

I have had this company for a little over a year and it has been the hardest process to file an insurance claim on my home due to wind and hail damage. They want me to do all the work... Isn't that what I pay them for? And the reps are RUDE!!! I will be so happy when this claim is complete because I will probably be looking for a new company. I see why their rates are some of the lowest... They don't do anything and try their best not to pay out a claim.

My cars and homes have been insured by State Farm for 60 years and have had very few occasions where I was not satisfied with their performance. And even these events were not signicant enough to warrant a change in insurance companies.

We have 5 vehicles and had our house insurance with State Farm for decades with very few minor claims. Then we had a severe hail storm and State Farm covered all damage pretty well including one car, but then dropped our house insurance. We were stunned! We still have the vehicles insured with them but the cost sure seems to be going up and up.

I really find the agency very helpful. They are very responsive to my questions and eager to please. Wish the safe driving app would show discount to be earned going forward instead of what has been applied.

Raising insurance rates during pandemic so you can give a discount that will be applied from July bill is as shady practice as you can think of. Thank you State Farm!!! I'm definitely going to leave this comment on any platform I can so people know what's happening out there.

We recently had to replace an auto that was a total loss. The process was plagued by many different claims - personnel who seemed very incompetent and careless. They used competently incorrect car comparisons. They also chose to NOT use the actual sale price of the vehicles when I discovered they had previously sold. They chose to use a value that was heavily discounted based on their "estimate" rather than the sale price of that actual car. State Farm is very intent on collecting your monthly premiums, but turn unethical when they have to settle a claim. I have been with State Farm for over 20 years without EVER filing a claim. I never knew how unethical State Farm is so now I'm taking my Home and four vehicles to another insurance company. Turns out most are rated much higher than State Farm.

Until you need to file a claim with State Farm, great prices, great coverage. Have me down with 5 violations/accidents. One was a tow using my Roadside Service. They considered getting stuck on a bush an accident when all I needed was a tow, and had Roadside Coverage. One was an accident, and they canceled me before I went to trial. Guilty until proven innocent? The accident became 4 separate violations instead of one. Now, I am having difficulty obtaining new coverage after 50 years of driving with no claims. Take back my recommendation to use State Farm Insurance Company.

When I initially signed up for StateFarm about 7 or 8 years ago my agent had a hard time with my husband's record. He has the same first name, last name, & DOB as someone who lived in our large city. This other person has a middle name, my husband does not. This other person has DUIs & a horrible record, my husband does not. It took verifying his DL number & SSN to see they were definitely NOT the same person. The issue was fixed fairly quickly & we were good for almost 8 years.

I am fortunate in that I have a wonderful State Farm insurance agent here in Florida but am annoyed with the company overall. State Farm says that they are offering a one-time 25% discount to their customers because people are driving less due to COVID-19 and therefore are having fewer accidents, however they just had an across the board increase of 8%!!! What a scam! They'll more than make up for their 25% "discount" in a matter of three months!!! Shame on them!

We have had SF insurance for both home and auto, for many years. I am so frustrated with them! They seem to constantly drop the ball, or perhaps purposely let things drop (I think the latter possibility is the true one). An agency that they contracted with to do risk assessment lied to us. I have many stories, but SF’s latest fail is just a blatant denial of our rights. We requested, at the beginning of the pandemic lockdown, to change a high-mileage commute car to an occasional-use car. This would have saved us a good chunk of money, as we have not been driving the car at all for more than a month, and won’t be driving it for another month. SF said they would have to refer the request to another department, and no one followed up on the request. It’s been a month now. Terrible company.

Had a accident a few months ago and when I was backing out of a parking space. I hit a car that came around the corner which did not wait for me to back up. State Farm insurance claims department did a crappy investigation. Which I believe they did not do any type of investigation. It’s all hearsay. I have been with State Farm for 20 years and never been in a accident while with them. It makes no since why insurance goes up 50 dollars more. I'm very displeased with State Farm claims on how they conduct their investigation. I believe all auto insurance companies are like this. Something has to be done in all this. But since I live in California it won’t happen.

I been with State Farm for 25 years. In 25 years I have never had an accident until recently which I had 2. One one year another the next. The agent told me nothing he can do. They are canceling me. I asked why he said the two claims. I said the 2 in 25 years other than glass breaks. He said they were only looking for spotless drivers anymore. I have never been late with payments. Have an umbrella policy and home owners. They want to keep those two. I explained that’s not an option. Why would I be loyal to them when they are not to me. To top it off the COVID-19 has caused me not to be able to find another carrier. I asked for an extension and was told no. State Farm is not what they used to be. I was lied to last year during a storm and my agent even said I should pressure it with the state but I didn’t want to get anyone else in trouble. This was on my home. It seems like I understand loyal. They don’t.

I cancelled an auto policy in February and only last week received the reimbursement check for the prorated amount I was owed after the agent and or corporate offices completely bungled several aspects of my policies. The total incompetence of the agent I had and the way the corporate office did nothing nor customer service calls to get the policy cancelled has scared me away from State Farm for life and if reading this review is to be worth anything to you, it'll scare you away too.

I just want to start off by saying I don't like to complain at all. I am normally a very patient and forgiving person but at this point I feel so walked on I need to tell others they may be about to buy coverage from State Farm. Most of the people I have spoken to have but super apologetic and as helpful as they can be, but this process as a whole and one EXTREMELY rude "specialist" has made this too much to handle. Mind you I am 7 months pregnant so dealing with all of this is definitely not good for my baby, but I am a strong mom!!

My husband and I were involved in an accident and the process to file a claim with State Farm was horrible from start to finish. They wrongfully denied our claim in less than 1 business day before even allowing us efficient time to send photos and proof of fault via their email. One of their agents on our claim team, Paula, was curt in explaining that that's just the way State Farm does things... She clearly did not care whatsoever about our frustrations regarding the process and handling of our claim. I will make a point to let all friends and family know of this experience and will NEVER recommend State Farm to anyone in the future.

Before even reviewing photos, evidence, and details of the vehicle that swiped us, State Farm denied our claim within 1 business day. After talking to our agent at Geico and receiving the advice that we should still send our photos via email, we sent everything and then called State Farm again. A woman named Paula took our call; apparently she is one of the several team members of Tammy ** who assigned our claim.

Why the two stars?: The website that I worked with was fairly well designed and the representative I spoke with was respectful and cordial. Why not more stars?: The advertisement, the website, and the system was designed in a way that I was given a lower quote at first, and I went ahead and purchased it. Later on (after a month), they emailed me that they have to double my rate and they told me all kinds of lies why they had to do it. This is a psychological trick, get someone to invest in you (their time, money, thoughts), and they are more likely not to walk away. I think two stars is fair for State Farm. They are slow and use psychological manipulations for their business.

I had an auto policy with literally every type of coverage possible in SC. After having an accident that totaled the car I promptly reported to my agent. State Farm refused to honor my insurance even with state police verifying that it was not my fault. I was forced to hire a lawyer and the day I did State Farm paid. However a lawyer should have been unnecessary. Full coverage and I did not even get the price of a 4 month old car back and that includes injuries. State Farm is a joke. ALLSTATE is the way to go.

Wow. I tried to leave the stars blank but could not. The magnitude of my nightmare of dealing with State Farm is far too overwhelming for me to discuss all here. But the theft in the form of overcharging in billing with no explanation and other illegal ways, extra fees that no one will explain but demand you pay or the being asked to lie about a certain situation, being asked not to tell that certain things were said or done, the constant harassment, the "No" customer service with "employees" who should remember they are just "employees" whose services are not needed without customers. These ungrateful employees should remain in their "employee" place and remember I pay their salaries, along with other loyal customers.

We have been with State Farm for over 15 years. They continually raise our rates. Our credit score has went from bad to really good. How have they rewarded our loyalty. Denied our only claim in past 15+ years and doubled our homeowners insurance. If you are looking for a deal or quality go to any other insurance company. Both the agent and Corporate offices will screw you over. Thank you state farm for being **.

Daughter was rear ended. Asked her to call our agent for advice. Next thing I know they filed an uninsured motorist claim on my policy. I called and asked about the claim and they said, "No problem, the other company can take over once you have the police report. Get the police report and then they won’t let other company take over." Half of my questions have to be answered by agent and half by claims. Claims mostly unhelpful. One was super nice but I never heard back from her. So, now I have a claim I can’t get rid of. I have to pay a deductible and rental even though Travelers has accepted full responsibility. I am convinced State Farm has changed for the worse. I’ve mostly had them since I was 16. I am hoping to change companies, but now I have a claim on my policy. I pay double the cost of this claim in annual premiums and they still give terrible service.

You pay full price for crappy insurance that don't cover nothing. Have 5500.00 in tools damaged due to an accident. They told me to file it up under home owners insurance that I don't have cause I don't have a home. The worst crappiest services and will leave you walking with nothing..

Horrible experience. Run from this company. 30 years and an accident while the car was parked. Total waste of time and torture. Got estimate from shop. State Farm “estimator” said it was not right. Tried to do it their way. After 5 weeks sent another “estimator" who said that even though they couldn’t fix it State Farm will not pay. Talked to corporate and they also denied. Will cost me over 10k to get the car back. Horrible, disgusting and impersonal care. Run from this company.

I was checking my options for car insurance and I got a call from State Farm from a guy named Christian and I have never in my life had anyone worked so hard for me! If everyone that works at State Farm is as good at their job as Christian is then it has to be the most amazing company on the planet. I absolutely love this company! P.S. If Christian's boss is reading this that man deserves a raise and you should always do everything you can to keep him. He makes your company look good, I have complete trust in State Farm because of Christian!

I’ve been with State Farm for over 40yrs and have minimal claims on our policy’s, I bought a brand new car and totaled it in the first year, the car had less than 4000 miles on it, State Farm did not try to settle the claim they told me what they were paying and didn’t care if I was ok with it. We have been good loyal customers for many years and we walked away as if we had bad insurance, we were not made whole and they did not cared listen when we said this isn’t fair. You have been warned! I’m a very loyal long time customer and that does not matter to State Farm. You have been warned!

Please avoid State Farm at all costs!!! I was a loyal customer with State Farm for 25 years and they dropped me. Yes I had some accidents. None of them were my fault. None of them cost State Farm any money and when it did they were reimbursed. I am just in shock. I can't help it that these people around here don't know how to drive. All of these people ran into me. I didn't run into them. I gave State Farm thousands of dollars over the years and now it's gone. Over the years when someone asked me what car insurance company to go with I always said State Farm. Now this is how State Farm repays my loyalty. I've now found another insurance company and it happens to be $10 less a month than what I was paying with State Farm. Even my new insurance company couldn't believe that State Farm dropped me.

I’ve been a loyal customer for over 2 decades and I’ve never had to file for a collision. Think about how many thousands of dollars that is from a loyal customer. I’ve used State Farm for car, renter’s, and life insurance. But unfortunately I had to file my first claim last month. So at long last I can see how they really operate. And it’s very, very disappointing, My car was in the shop for a solid month because State Farm couldn’t get its act together to approve the shop’s estimates. I had to rent a car during this process and rented from Hertz on the recommendation of State Farm. I was assured the entire time that the allowance for car rentals was generous, more than enough to cover the time in the shop. What I wasn’t told was that State Farm would drag its feet at every opportunity, ultimately taking so long that I went about a week over my rental allowance.

They offer more than just vehicle insurance, but roadside assistance is a plus, I haven't had to use this in a little while, let me tell you I have looked my keys in the car so many times, twice in one day also, had tires changed or aired up, jump starts, you name it. I have never had a pay out of pocket when I call them to get me help. If I am alone on the side of road they stayed on the phone until helped arrived, the tow truck was going be to long. The gal had called the sheriff's department. I kinda freaked when I seen the blue lights, I said, "Great now this on this dark road I have flashing lights," the gal said, "Calm down, I called the dept, you're out there all alone." Bless her heart. Health and accident hospital, hospital income, life insurance. All a plus when you have children. In Melanie's State Farm office all the gals are helpful great. I have not had a issue with not one claim!!

WAS a customer for 55 years, accident free. Was insuring 2 cars, H.O, and valuables. Gave 1 car away and lost multi car discount. Received revised bill and paid. Received another revised bill and paid. Received a 3rd revised bill stating increased premium due to age. Premium now almost equal to one vehicle. Changed to another company and saved $400 a year for same coverage. Says a lot about customer loyalty and rates.

I have been a loyal customer of State Farm's since I acquired my drivers license 15 years ago. I have never had to file a claim with them until recently, when I was rear ended by an uninsured driver, and my newly financed car was severely damaged. This was a time when I needed my insurance company (whom I had never needed up to this point) to step up and have my back. I am sad to report that none of them did so. I have gone all the way up to the CEO of State Farm with zero sense of customer service. My hope was that they would work with me to find a solution, but I received no help, much lack any sense of loyalty to a loyal customer.

Ok so we have been with this insurance company for over a year and have had one issue after another with them since day one. 1. When we first had the insurance added to my mother's policy it seemed like everything went well until they tried to tell us we didnt pay the add on fee which we did and had a bank statement to show we did but they swore we didnt. So according to them because we refused to pay the add on fee twice we have somehow been "behind for almost a month" since we got the insurance or so they keep saying. So we finally just paid in full what they claim we owed them at the time since it was like 60 damn dollars they kept saying we was behind.

DO NOT CALL THIS COMPANY IF YOU CAN HELP IT. This one is the WORST of them. I am SO FRUSTRATED for the millionth time dealing with State Farm that I had to finally write a review. This is the only insurance company I dislike at all and they are HORRIBLE. The phone system they use seems to intentionally be a waste of time. Do you have an extension for exactly who you'd like to call? Ha! too bad! Extensions take you to random people over at State Farm, a different person every time I use the same extension, AND THEY KNOW IT! I am writing this bad review with the approval of several State Farm adjusters who really hate their company and its awful systems.

Spoke to Francheca ** trying to clear up a insurance claim. She was rude, condescending and after asking to speak to her manager (we asked 5 different times) she hung up on me. Just terrible customers service!! Bottom line, State Farm will do anything to get your business but when you file a claim they will do everything NOT to help you or pay the claim! Go to any other insurance carrier but stay away from State farm, they are thieves and liars. They will make you feel very inferior to them.

I have been a State Farm client for about 35 years. I called my State Farm, agent, Todd **, to get some information. His assistant referred me to a claims agent to answer my questions. I did not call to make a claim; I called to get information in case I decided to make a claim. My car was scraped in a parking lot and I didn’t know it until I saw the passenger side of the car. I wanted to know how a claim would be made in case I decided to do so, and who the preferred body repair shops are and how they work. The claims agent said that she would send me a list of their vendors and explained the process.

I had a minor accident with a state farm insurer, where their insured backed into me. When I called about getting my truck repaired, only $300-400, I got tangled up with the rudest lady ever. She asked me if her clients car was a stick shift, I told her I wasn't driving her customers car. She said it's pretty flat in Arizona, not a lot of hills. She said from google earth that it doesn't show a hill at the intersection. And it went downhill form there. I really thought that State Farm was better than this, they certainly spend a lot on advertising. I have been with American Family for 20 plus years and had one claim, I would never leave them, best customer service ever. Shame on you State Farm. Now I will just take you insured client to small claims for a claim you should have covered.

Yeah, I was looking at getting a quote from them and they want to charge me over $3,786.54 for 6 months. I'm a new driver at 22, I came from outside the country and I just got my first car in the US. You can categorize me as "risky" all you want, I've been driving for a while outside of the country. This is pure insanity, you're trying to charge me 44% of what I bought my car for (17,000) per year for coverage. I don't know what kind of game you're playing, but it's not one I want to be in.

I have been a loyal customer for 17 years. In September of 2019 I am struck by a young lady at 70mph without hitting her brakes while I was stopped to turn left. The accident was not my fault. I had injuries and my PIP was ate up with hospital bills. Since Florida is a “no fault” state with PIP you are forced to file for injuries first under your own insurance and then the remaining over 10,000 rolls onto the other parties insurance. I am over 50 never an accident and 2 tickets in my twenties for speeding.

We were one of two vehicles hit by a drunk driver, while parked on the side of the road. Both of the vehicles were totaled. Our insurance company got through the process in 2 weeks, while State Farm took 4 months to process the other totaled vehicle. So we also had to wait the 4 months before the claim was paid out. Glad we have Bear River and not State Farm insurance. They are a large bureaucracy where no one person is in charge of handling a claim, it just goes from department to department which is super inefficient.

My car was struck by an elderly State Farm Insurance carrier who admitted that the accident was his fault. Then the State Farm adjuster's get involved and try to settle for less than what they should be covering. When the car was in the shop, State Farm starts saying that there was prior damage and begin their stalling tactics. This is a very poor company and tries to take advantage of senior citizens with their strongarm tactics. Never do business with this company, now I must bring a lawsuit against their client to recover for damages that are not being paid by State Farm. DO NOT DO BUSINESS WITH STATE FARM. The state Insurance commissioner is being apprised of the situation.

I just signed up with State Farm after trying Progressive and Liberty Mutual. I wish I had done a more thorough research as my experience with Sam ** @ the Ballwin location was top notch! Hope I will not have to use it, but as far as ok with spending the money for coverage, I'm pleased with this decision

State Farm sucks, especially when you tried to file a claim against them. The accident happened on November 2019, when I turned left to College Point Blvd when it is green light. State Farm's customer pulled out his car from the parking space on college point blvd and hitted my car on the right hand side doors. State Farm customer also hitted the car that was parking in front of him. I had been calling state farm so many time in the first 2 weeks, the answer they gave to me is they couldn't reach the insurer and they will sent out a final notice to the insurer, if the insurer didn't response back by Dec 31,2019, they will close the claim and get an estimate to fix my car.

After being with Allstate for 20 years, I decided once they had a rate increase again to shop around. I spoke with Toni in the office who gave me a rate 100 less a month than I was paying with Allstate. YAY! WRONG! After discovering a mistake on my MVR, I provided an official driving record per their request the very next day. Heard nothing about it again until my loan company sent me a notice 4 weeks later, saying my insurance was going to cancel on December 30. I called the Joan Landry office and spoke with Jana who claimed she emailed, called and texted to let me know of the issue. None of which happened. The only emails, text or calls I received were about an uninsured motorist letter I needed to return signed. From someone else in the office. After explaining that I sent in the official driving record, she wasn't even aware that I had already sent the Driving record. She would then send it off to underwriting and be in touch.

I had State Farm Auto Insurance for 30 years. I cancelled in 2018. I received a ticket in North Carolina in Summer of 2018 for doing 67 MPH in a 55MPH zone. Yea I am a criminal and a rebel. When I got my new 6 months renewal premium my rate went from 650.00 for 6 months to 1315.00 for 6 months....1 ticket folks....ONE. Went to a different company next day and my premium was 552.00 for 6 months and has stayed that way for 2+ years. Yes the new company knew about the ticket I received. When I cancelled I was harassed by State Farm office in Jacksonville NC for several weeks. They "refused" to cancel my policy so I was told and threatened that I am not allowed to cancel...lol....Anyways maybe I had a bad experience, who knows but if they do this to a customer of 30 years imagine what they will do to someone new.

Awesome buying experience! Sadly I had a little fender bender insured with State Farm and the experience getting it fixed to Range Rover standard has been stressful and I’m left with a bill of over $4000! My recommendation is do your research and insure with an insurance company who will replace parts for OEM not second hand (I have paperwork to prove it) or aftermarket parts. To retain the value and warranties on the car you really need your insurance company to work with a Registered Range Rover Dealer so I would recommend before rushing to insure call these dealers (easily located on Land Rover website) and ask their opinion who do they have the least issues with? Trust me it’s worth the time at the beginning or you will pay at the end! Any European or high value car I would highly recommend you take these steps or you will pay in the end!

I was rear ended and also hit from the passenger side. State Farm has been completely disrespectful. It took over 2 months for me to speak with Kevin about property damages to get the runaround and nothing resolved. I finally chatted online and got things as a tow car and rental and chose state farm's selective services Gerber Collision in Greenville NC to not get one call about damages done to the vehicle and to find out they don't do mechanical or electrical work. And day of picking vehicle up female purposely slammed on brakes knowing that that was the issue. Vehicle was towed and still not fixed.

After having a UIM Policy for over 20 years and never having to use It was a blessing. However I suffered a eye injury riding as a passenger several years ago. (STATE FARM) is Not the good neighbor. It didn't matter to State Farm that two other insurance companies settled my injury claim in an car accident where I was a passenger and due to the accident I suffered eye injuries that will cause blindness. State Farm hired attorneys and fought me and my family even though the other insurance companies settled. The Administrative Offices of State Farm totally ignored three letters that I wrote asking them for help. No response, they sent me straight back to the department that was abusing my rights. State Farm was not the GOOD neighbor to my Family.

Bought a new car and was rear ended while working. Battery problems after incident and State Farm refusing to pay for replacement battery. Car had less than 30k miles on it with a new battery when struck in the rear end doing 8 thousand dollars of damage. Before incident I had no problems with battery. After incident, my car wouldn't start without jumping. State farm denies these issues are related. Obviously, they are. Now I'm supposed to pay $200 to replace a brand new battery after having my car hit by some idiot high school kid. Hate state farm. Probably going to get a property lawyer involved. "SNAKE FARM" IS THE WORST!

First and foremost State Farm has a fiduciary duty to share holders to turn a profit, State Farm is all about the money. I’d been with State Farm for 25 plus years and after two small hurricane claims (State Farm portion under 2500) and a theft claim they notified me they could no longer carry my homeowners insurance. Being a veteran I called USAA who not only picked up my insurance, it was much cheaper for the same coverage and additionally usaa is a member insurance company meaning you don’t get dropped if you happen to use the product you pay for all your life in the event life necessitates a claim. “Like a good neighbor” State Farm will bail and reward 25 years of loyalty with a termination notice. DON'T USE STATE FARM. USE A MEMBER INSURANCE PROVIDER SO THIS DOESN'T HAPPEN TO YOU!!!

My daughter was hit by a big truck in a parking lot (Walmart) in Atl. The driver drove off with no regard for what they did. Have used Statefarm for many years and recently came back in February of this year. I had my daughter file claim the same night, I went to Atl to get all matters handled the next day. Accident Nov. 4th, selected repair shot Nov 5th, rental Nov 11, interviewed by claims 4,5,6. No information by 18th, I called Nov 18 to inquire and rep apologized and sent investigator 18th to review footage, I called again 21st and was told investigators would be reviewing 21st and I would have to wait for report.

My brother moved his personal belongings such as clothes, shoes, hats, video games etc. to Minnesota to live with a girl he met online. The situation didn't work out and he packed up his suv to move back to Va. Upon departure he got robbed of everything even of his money to get home, they even took his suv, messed it up but that was found and is in the shop. Which he is having trouble with the claim for that also. My brother has a learning disability which I have tried to explain but of course the claim adjuster Geoff ** has no compassion about it making him send in medical records, have papers notarized, etc. I've never heard of such!! He doesn't know anything about a notary. I guess they think because he is learning disabled and ** he hasn't acquired much in 6 yrs. or so.

I have been with State Farm Auto Insurance for 4 years and paid for additional service like rental and roadside assistance every month in case something happens and I am covered. Tonight, 11/24/2019, I had a flat tire and I called for road side assistance. I was appointed road side assistance and was told coming to help me in 45 minutes. I waited one hour. No body showed up and I am in the middle of 495 highway with a flat tire. Nobody showed. I called state farm. Agent said sorry the previous assistance was cancelled. If I want they will assign another one or cancel it. New assistance will arrive in another 30 minutes minutes. I was mad. Start to complain that, "After waiting one hour now you want to assign me a different assistance," the customer service rep did not like it and hang up on me.

I have had State Farm insurance for over 10 years but recently having to work them has been an absolutely terrible experience. My 2017 Subaru Impreza had electric damage due to a rodent chewing on the wires. The dealership recommended to replace the entire wire harness (standard practice according to my best friend who works in a car garage and also according to many sources online). State Farm Adjuster only wanted to solder the damaged wires to save about $400. I appealed the decision and was told to get a letter from Subaru. I did this and State Farm still refused to pay a few hundred more to repair the car to Manufacturer Recommendations.

State Farm used to be a reputable auto insurance company. I haven’t had a claim in two decades of driving. I have an expensive car which was dinged while parked. I made the mistake of thinking it would be a non issue to make a claim. 6 weeks later, State Farm refuses to pay for the repair. They hide behind their two apps and “policy” by which no one is responsible. It is no one’s responsibility to follow up with the customer. They send out an adjuster who takes a few cell phone photos and sends you a check for a fraction of what a repair of the vehicle will actually cost. This is State Farm in 2019. It's good if you have a Yugo but please don’t bother expecting any customer service or accountability. Do not expect State Farm to fix a moderately expensive car. Do not expect anything but a thinly veiled fraudulent representation on the part of this quasi “insurance” company.

Online advertising specified that State Farm provided off grid homeowners insurance, yet husband was told in office visit that State Farm did not support that type of insurance. We have current coverage from Farmers...please stop advertising off grid insurance if you do not provide it!!!!

If I could leave a 0 star review I would. My representative Kirk (who works for agent Charleen) messed up my plan for over 4 months, even after my husband and I repeatedly brought it to their attention. When they finally 'fixed' the issue, which in the office manager's words "happens all the time", they charged me for their mistake. They are shady and will twist their own words around when you call them out of their BS to make sure they are blaming you for any issue that come up. Customers beware!

My agent told me I could get my gap insurance back if I refinance my car through State Farm, and it would only raise my payment Maybe $25.00 a month or so. What she did is extent my payments for an extra year and raised my interest rate from 2.9% to 4.73%. I trusted her and did not review the contract, stupid me!!!

This company like many American companies these days enjoy taking your money and having you do all the work. I had to pay my deductible for a accident that wasn't my fault. When you call on the status of your refund, they push you off and tell you to call the other insurer for that. I thought that paying for a service meant "service". New 'merica folks!

I have never felt more discriminated against in my whole life. What an unfair policy to cancel one driver because of another just because they live in the same household especially when they have SEPARATE POLICIES!! I understand canceling the bad driver, but punishing the good, safe and perfect driver! One who has never made a claim that makes no sense at all. The are under writers are harsh and unfair to good people who have been good driver and I am one of them!! Shame on STATE FARM!!

My daughter was in a wreck with a State Farm client. She was not at fault and the other driver received the ticket. First of all no one from state farm ever called me. I had to go by a state farm agent's office to get someone from there to even give me a call. My daughter is without a car now and state farm only wants to give her a small amount of money to get her something else, but she will never be able to replace the car she had with that same kind of car she had. There was nothing wrong with the car she had until their client decided she could not wait 5 seconds to pull out and now my daughter has to suffer for it. They never once talking with anyone from state farm asked how she was or anything. I have NEVER NEVER NEVER dealt with an insurance company like this. Stay away from them, they are horrible.

The office of Phillip ** and his agents are wonderful, patient and kind. When I started with them I had no clue about insurance. Had a situation. Had to go to another insurance (worse thing ever). Very unprofessional. I ran back once that ordeal was over. Ms ** has patiently taken my payments (had problems with on line). Devon helped me step by step with my Drive Safe and Save. This by far is the most wonderful office.

Statefarm customer was at fault. Hit my car with a big suv backing out without looking behind. At first they wouldn't accept but when provided pictures of my car and their car they accepted full responsibility. They generated an estimate of 20 hrs of labor to fix the vehicle. They offered rental car or an equivalent re-imbursement for using another vehicle. The car was in shop for about 3.5 weeks but Statefarm only would pay 6 days of rental reimbursement. They said it's based on original 20 hrs of labor. They made me submit the work order as well showing how long the shop was in the car. But after seeing that they changed story that the extra time is between you and your chosen shop and it's not Statefarm's responsibility.

Insurance company no pay for damage in my car. Never use this car insurance. I put a claim to State farm and no pay. Stay away for State farm insurance. Never never never go to State farm. Very bad insurance company.

For years while my auto insurance was with State Farm I endured illogical, constantly changing premium add-ons and due-date shifts, which in effect make you pay more than the agreed-upon annual premium. After someone hit me, the agent's office called "to be sure we didn't have to pay out any money," and never once asked if I were hurt or if my car were damaged. That was the final straw that made me leave State Farm and make the effort to change insurers. Then a driver covered by State Farm rear-ended me and totaled my car.

Buyer beware. Our cars (and home) have been covered by State Farm for 30 years. I recently purchased a car and thought I had 30 days to report it to my agent. 17 days in, I have an accident. I was informed by the claims adjuster that they changed their policy 4 years ago that required notification in 14 days. However, 3 years ago we added my husband's new truck and they backdated the policy 30 days for us. So when's it's in State Farm's favor, they'll take your money (contrary to their policy). And if it's not, they will throw a loyal 30 year customer away. How are we as consumers supposed to know about a policy change if we were not made aware of the change. Plus, their actions were in direct contradiction of that policy change 3 years ago.

State Farms lies gives wrong fax numbers. Don't pay their claims .What a run around .The adjuster is only interested in her commission This is the worst company to deal with Get your insurance some where else

State Farm Representatives called me a liar over the phone. Took over 14 days to get my car towed from the tow shop to the repair shop. When I called State Farm back for updates they stated I told them I was going to move the car and they would not pay to extend the rental because on their end their notes said I was responsible. I asked for them to pull the call and they refused stating there was no way their co worker made an error. I pay for AAA Roadside Assistance so if I needed to move the vehicle myself I would have like I stated to the representative. The Representative assured me I did not have to worry about it and they would take care of it. Will be switching companies ASAP and informing anyone that has State Farm to switch over from them as they do not value their customers.

I was severely injured by one of their drivers. He admitted to hurting me. I was walking my dog and a rock flew off his speeding rear wheel and hit me in the head. I have many doctors and over 4 thousand medical records even the police record. In court their doctor admitted being paid off and State Farm lied about everything and this is all on record. State Farm has been sued for this practice and was found guilty. They will do everything they can to not pay claims. Watch out for them and take many pictures and videos of any dealing with them. They won't pay!!!

My car was rear ended. Simple case with no question as to who was at fault. State Farm told me to go to the other insurer for payment which was almost hopeless. An attorney told me State Farm was required to use my collision coverage if I wanted that and State Farm made that as hard as possible. Wanted me to go to collision shops that were not highly rated and made it as difficult as possible to confirm mine. They have been interested in taking my money for 30 years but did everything they could to avoid honoring their end of the bargain. I am still not clear what they will pay out as they continue to delay. Shockingly bad and dishonest way to deal with a client they have had for decades. Another attorney told me they were one of the more mediocre of the insurance companies. Buyer beware.

Do not do business with State Farm! I am warning you. You will regret it. Someone backed into my car in a parking lot and when we go the insurance of the other driver, my heart fell, they had State Farm too. State Farm had to figure out a way to deny the claim because they couldn't go after the other driver's insurance. Their solution was to assign 50% blame to me in order to avoid paying. I was backed into in a parking lot. Their adjuster Jerah ** and her manager Bob ** was absolutely terrible. They represent everything that is wrong with State Farm. A fundamental, from the top, dysfunction within their company. After many letters, even to their CEO Michael Tipsord, I gave up and cancelled all my policies with State Farm.

In the last 3 months I have dropped 1 vehicle & added 1 vehicle (3 & house total). Have received multiple cancellation notices even when bills paid in full! Just found out actually didn't have any coverage for 2 weeks! Tried online pay & it's no more reliable than in person! Too long period between paying & actual posting to accounts. Left office thinking had a Zero balance & still get cancelled!

He hired a STATE FARM insurance to put everything under security. My house, my cars, my life insurance, my business and Dayton suffered a natural disaster of 20 tornadoes in the area. Near my business 2, only one less than 1/4 mile from the business. Burrito King has contracts with companies that in 2014 put new lights on the roof to illuminate the parking lot, new roof, aluminum roof tiles to make it look more nice. The front windows are not new, but they are in good condition, with their care so that the light enters, the heat of the heater does not come out, so that the air conditioning is efficient and, even so, I do not accept to respond to my claim of Loss due to damage caused by natural disasters (20 tornadoes). Remained and said no, and I had to seek legal help to prove that I have damages. Accused me that the business was old, that it had no maintenance.

Recently one of their insurers hit my car on the freeway. He was driving drunk and they said it was our fault and refuse to pay for my repairs. One of the agents told us they were going to pay and then refused after with a letter. Then another adjuster said it was their insurer's fault. I wonder how many other people they screwed. State Farm is a fraud.

I was in a motor vehicle accident in which I was rear ended and found not to be at fault in the least. Therefore, I needed to submit my medical bills to the car insurance of the person who hit me in order to be reimbursed. Being rear ended, having your car totaled, and suffering in pain caused by this accident was enough to deal with. Little did I know that dealing with State Farm would be the even bigger headache. My accident occurred in March of 2019. It is now September, and I have yet to receive assistance from State Farm. I was told the name of my Claims Specialist but have not been able to reach her. I'm not convinced she is a real person! Haha I have submitted my medical bills through email five times per bill, faxed them five times each, and have now sent them in the mail. Each time I sent the bills I called to confirm they were received.

My first experience with State Farm was horrible. My vehicle was recently stolen and now I'm being treated like it's my fault. The claim investigator was so rude yelling on the phone threatening my claim to be thrown out if I didn't talk to him and meet up with him. My policy is new and because the vehicle was a BMW they not believing it was stolen!!!! They asked for my call/text records service records and doing a credit check. I cant even believe I'm being treated like this. The situation is stressful enough and I'm paying my hard earned money to horrible service. State Farm only wants to take our money and when it's time for them to show up you get treated like you not a paying customer!!! I will be changing my policy soon this nightmare is over. My anxiety is through the roof.

After 35+ years of coverage with State Farm for both home and auto I had to file my first claim after being rear-ended. Total loss of my beautiful collectible car. The other driver's insurance will ultimately cover costs, but I needed a rental car asap and thought that my insurance company would be looking out for me. Thought wrong. Rare car, hard to find comps. Rather than take the 4 comps I found online for sale at dealers for consideration (too far - did I say rare?) they found one closer by (131 mi.) in another state. CRAIGSLIST. $2,000 below legitimate listings on internet auto sites. I provided 4 comps at the higher price scattered across the country. 4. They didn't give any credence to these whatsoever. If you are considering State Farm for insurance - keep in mind that the rates are not the whole story. Oh, and if you have a question or challenge what they are presenting - prepare to be deflected. I believe this is the only training class they require their claims representatives to pass.

It's a good thing I have common sense and a thought process. I've never done business with State Farm for home or auto insurance. The thought never crossed my mind and following my experience with State Farm the other day, I will never think about doing business with them. I was the victim of a hit and run incident the other day. Someone was driving reckless behind me. I could see this person weaving in and out of lanes, putting a lot of innocent bystanders at risk. The person crossed the solid lines into on-coming traffic, swerved back and forth, hit my driver side mirror, cut in front of me and floored it once they realized they hit my vehicle.

Never again! I cancelled my AAA expecting that with insurance with State Farm that my roadside assistance would be better. When I truly needed them that failed me. Called and provided all the information then waited. That wait became 2hrs. I was patient thinking it’s Friday, it’s the summer. They will come. Eventually I called back and they told me they had no record of my original call!??? They asked me all the information again. Only thing was my underwear color that I wasn’t asked. Waited again a 2nd time and they never came and no call back. I had to call AAA and reactive my account on the spot to get help. I will surely be exploring my options for a new insurance. I am a very disappointed and dissatisfied customer.

I can't get my car back because State Farm won't pay the claim even though the dealership has sent in all the paperwork. It is sitting repaired at the dealer. We have talked to State Farm multiple times with them claiming they don't have the claim or the outside vendor is disputing the labor rate. This is a claim for two wiring harnesses that a rodent chewed thru. It has to be taken care of by someone who works on electrical. Our dealer is asking for $100/hr. for labor and ASI, the outside vendor for State Farm, says they should only get $40/hr. Every time we talk to a State Farm claims representative, they say they can't do anything until the claim is approved.

Kim **, An Account Representative for State Farm in Buford Georgia gave me Awesome customer service. I called for a quote for car insurance through one of those online call you right back with a quote. Kim called me back immediately. She was friendly, understanding, and very pleasant to talk to. Within an hour, I was at her office. She was very prompt and professional in providing all my insurance needs with State Farm. I would recommend her for your State Farm Insurance help. Thanks Kim!

I recently made a claim due to front end damage on my 2015 Silverado. Got the estimate done at a garage. They then send an adjuster who writes half less than the cost of the repair. I had a damaged rim and rack and pinion which is 3000 dollars to repair in total. I have a 2015 Rally 2 Edition so rims were pricey. Back to the problem at hand. I find out the adjuster priced out junkyard parts to repair my fully covered low mileage great condition pickup. Now tell me how safe that sounds. Used parts in the steering component of a 6 thousand pound vehicle. But they said they guarantee it.

My State Farm agent has always answered any questions directly and precisely and when an answer wasn't known, the agent directly got the answer from main office and all answers are always explained. I personally have seen my agent even word explanations in a ways that any person with lack of insurance knowledge can understand.

The agents are local, so they know the area. If I have a problem, they can recommend local places to go. The agents are friendly, and know who you are. The policies they recommend are the best for my situation, taking in not only what I need, but also balancing it with what I can afford. They answer the phone 95 percent of the time, and when they don't I get a call back immediately.

Love having a local agent. Auto insurance with State Farm is pretty high priced compared to others, but have to keep it due to homeowner's policy.

I liked the personal service from my agents staff and that they looked at the whole risk picture to find gaps. They customized a package that gave more coverage at lower cost. State Farm's app is easy to use and secure. Better value than having 3 policies with different companies. If your profile fits to get State Farm I recommend.