State Farm Car Insurance Reviews

SF insured caused a wreck which I was involved in on 1/24/2023. I was at ZERO fault. SF refuses to cover OEM parts for a Porsche that is certified. If non-OEM parts are put on a certified vehicle, it voids the certification. Also repairs are being made by a Porsche certified repair shop. Porsche does not allow them to put non-approved parts on a Porsche. I refuse to pay the $1720.98 difference because I was not at fault AND SF has to put my car back to pre accident condition which includes its certification.

I gave this company 1 star but it should be LESS! I purchased a new car outright. All of the "t's" were crossed and the "i's" dotted while I was at the dealership finalizing the paperwork, I got the car home and within 2 weeks I received a cancellation letter from State Farm. The letter (in writing) claimed that the reason I was being cancelled was because I was driving another car illegally for 6 months prior to the purchase of the policy I had just got. I did not own a car for over a year prior to the purchase of this car. Try as I might. I could NOT get a hold of anyone in underwriting. My agent was NO help. They kept telling me that the reason this all happened was because the wrong model of car was put on the original paperwork - but the letter blamed ME. I got really mad and upset - and was FORCED to change agents. I feel like I was treated horribly and they just don't care.

Please please be very careful with this agency. Ana Maria ** was supposed to cancel my new policy on 2/10/23 since I chose to not purchase the new car. Every few days I would reach out to her via phone and email and was continuously told my refund will be "credited back to my card" in a few days. Every time I reached out the answer was "another one or two days". By 3/3/23 I still did not receive it.

They nickel and dime you to death before paying a damage claim. They try to use used parts even on a new luxury car. They take forever to respond as well and meanwhile your car remains in the shop unfixed! Of course it might be faster if you use one of their own shops but then you have no control whatsoever. Even the body shops hate dealing with this company.

I purchased an auto policy for 6 months that ended January 17th and new policy started the 18th. On January 18th 2023 the new premium started and I wanted out since it increase a lot. I forgot it was on autopay so I had to contact the company and give them proof I had new insurance and was told I would get my refund after it went to underwriting. First of all the premium was $488.95 that was taken and they owed me 3 of the 4 weeks but I received in the mail $85.53. Now I know anyone with any sense understands that's not right. I've spent the better part of 2 weeks going back and forth with the agent which each time says it's the underwriter that determines the refund and even agrees with me that's not right. Several times the agent went back and forth with the underwriters and even told me they owed me more but would call us back the next day.

I have had a policy with State Farm for nearly 10 years. I have been satisfied with them up until my most recent experience. I was very hopeful given my other experiences, however, this was terrible, to say the least. State Farm and its employees have shown their true colors: they are great until you need them, and then they want to process you as quickly as possible. An insurance agency should have goals of being efficient, accurate, and fair. I am now clear that State Farm only cares to move claims through its process as quickly as possible, even without all supporting documentation and reports. Prior to State Farm, I was with one of their largest competitors and was treated much better. I am disappointed and am in the process of changing my insurance agency. I may later find that they are not any better, but I will not continue to give my business to a company that favors speed over precision.

We have had State Farm for 12 yrs. Our 1st Auto claim has been ridiculous. Due to the pandemic parts have taken longer to receive, which is understandable. However, State Farm doesn't care, they didn't offer to extend our rental car so we have been a one car family for 3 weeks. Then today we get a call from our repair shop to let us know our vehicle is ready but they can't release it because State Farm sent the payment to the wrong collision repair shop. Now we are trying to figure out how to get the money to our actual repair shop so they can release our car. We have been without our vehicle for 6 weeks now. I'm not sure how they could have made such a mistake when they had been dealing with our repair shop during the whole process. Not satisfied at all and will be looking for a new insurance company.

This company had a client who hit my car and they sue me ... The wreck happen in November 2022 but they put it on my credit 2 weeks later ... Didn't give me a chance to make arrangements or to fight it. They are a shady bunch of thieves...Out to destroy people's credit ...

This is by far the worst Insurance company in the world. I have been trying to get my vehicle from tow yard to Body Shop for 2 weeks now. Claims agents keep telling me that it will be taken care of the next day. Still not taken care of. Now they are sending me to their tow Vendor (Agero) and they are giving me same runaround. I'm already going through a nightmare with the accident, I expect a insurance company to help me.

My daughter was in a car accident 12-03-22 and this auto claim has been a nightmare! The vehicle was supposed to be towed that day to repair shop but never happened. The 2nd shop, who agreed to accept, never received the vehicle. The vendor that StateFarm uses to hire tow company stated “too late to drop car off, repair shop won’t accept it “, which we confirmed was due to the delay of the tow company. So instead of delivering the vehicle, they left the car in a tow lot nearby in efforts to increase the amount of storage fees StateFarm would have to pay.

Horrible horrible horrible insurance company. They are incompetent and will have you call them 100x to get nowhere!! You will be punished even if you are not at fault! My car was hit while it was parked and these people treat me like I'm not their customer. They are not a good neighbor! The worst insurance experience I've ever encountered. I will be moving all of my policies elsewhere for sure!

WORST experience with an insurance Company in my 33 years of driving and I used to be a State Farm customer (never will be again). I was involved in an accident (no fault of my own, the State Farm driver got a ticket for the accident). Since the State Farm customer was clearly at fault, I filed the claim myself with State Farm instead of going through my insurance Company so I'm not out my deductible for several months. Since my car was still technically "driveable" although the bumper is hanging down etc.., they wouldn't even send an adjuster out to see the car.

We filed a claim for our daughter's vehicle on November 24th. We are going on two weeks without a vehicle or a decision on our claim. There has been lack of communication as to when we are going to get word on a decision to total it or receive a check for the worth of the car. My husband has spent a lot of time on the phone trying to speak with the right person to get this figured out. We have had good service in the past, but this has been a frustrating situation because our daughter lives in Lacrosse and we are having to get a different vehicle to her and wait to find out what the situation will be with this car.

State Farm is not the insurance to use. I got into and accident at 730pm, call for tow, submitted the claim. Now it's 630am the next day still no tow with children on the side of the Rd. Made about 50 different calls literally to still not have nothing done. Every keep transferring me or say they setting it up but still no tow. Service I have towing, rental, all of the above with full coverage high insurance that they have.

In the state of MN (can't speak to others, may apply) if you accidently hit a relative's car that also lives with you, such as an adult child, mother-in-law etc, State Farm will not cover the accident. This is an exclusion on their policy, my exclusion are listed on pages 9 and 10 of my policy. In our case our son's insurance will pay for his damages caused by my wife hitting his car. His insurance company wants to be reimbursed for the damages so they'll come after my wife for the entire $2300 bill. State Farm will NOT cover this per their exclusions. You have NO coverage in this instance and have to pay for all the damages. I've filed a complaint with the insurance commissioner of MN and waiting on a review of my case.

In July, I bought insurance from State Farm online for my cheap 2008 Kia Optima car. I chose full coverage on the site. 3 days ago my car was stolen with all my stuff (phone, cards, cash and etc.). I contacted my agent and he told me that I had not full coverage insurance. And to be more precise, the minimum insurance. I was at a loss because it turns out I was paying $200 every month for a minimum insurance of car's cost of only $7,000!!! I am 26 years old, I have been driving a car for 7 years without incident and I have been driving in the USA for half a year.

My car was unattended and not running in my garage. When entering my house I pressed the garage door close button and the garage door closed, raking my liftgate as it closed. Damage is cosmetic but will cost in the neighborhood of $1500 to $2000. Several deep gouges and slight dents. My car has a red color tint coat red paint which is premium cost.

My vehicle was hit while parked, no fault of my own, I have full coverage, State Farm forced me to accept very shoddy body work with quarter panel filled with 2 inches of Bondo, looks horrible and completely devalues my vehicle. Quarter panel should have been replaced. Car is now worth several thousand dollars less.

8/30 vehicle overheated middle of the night on 2 lane Highway, ordered Roadside service through my State Farm 24/7 Roadside service, later to find out AGERO. NEITHER THE TOW TRUCK SHOWED AND THE INCORRECT ADDRESS WAS GIVEN TO LYFT DRIVER. "Then AGERO tells me I don't even have insurance". This left me no choice but to drive my overheated Jeep home. Now I have a cracked radiator and a estimate of 2100 to fix my jeep. After filing a complaint thru my insurance agent Theresa ** I got a call after a so called investigation that yes they have issues and the issues have been sent to department heads for training. Then so generously offered a 100.00 Gift Card. Shove that Gift Card State Farm 24 7 roadside service/AGERO. I was covered by my policy and advised State Farm my home and car insurance is being moved

Filed claim with State Farm Insurance Company 6/13/2022 for an accident on 6/10/2022 involving my vehicle. The vehicle was damaged, State Farm has received a secondary supplemental claim from the body shop on 8/18/2022 totaling $16581.54 that has not been approved since that date. There has been no communication or action from State Farm, with me or body shop since 8/18/22. Due to a reduction of the original supplemental claim submitted by body shop to State Farm, with no response to my many email requests for information about my claim from State Farm, I hired an independent appraiser/collision specialist, invoking my policy appraisal clause on 8/1/2022 with State Farm. State Farm has refused to provide the name and contact information of their hired independent appraiser to me. Rental expires 9/16/22.

I am officially at two weeks since we called State Farm to get our car towed 52 miles to the approved repair center after an accident with a police report. My vehicle is still in the same city as the accident even though I have placed 20 separate phone to State Farm, Agero & the repair center during that time.

State Farm is dangerously incompetent. They failed to properly process my case in a $1,000,000+ collision lawsuit. I was served a lawsuit initiated by the other driver in a collision. The citation required a written response within 22 days. I notified State Farm within 24 hours of receiving the citation. State Farm told me that a defense attorney would contact me by the end of the week.

They provide you with a low quote to get you signed up with a new policy. Then they threaten to cancel your new policy within one month or else you have to pay more than double your quoted rates if you want to keep your auto insurance. Their only excuse for the price hike and canceling of the policy is I have a poor credit score. It doesn't matter to this Company that I have zero claims, zero accidents, and no traffic violations on my record. These important factors should always outweigh credit score when it comes to risk factor calculation algorithms Completely deceptive, unfair price gouging, discrimination intentionally causing adverse effects to consumers. This company only cares about lining their corporate pockets. Insurance companies and their underwriters need to be held accountable for their dishonorable shady corruptive practices.

My experience with State Farm is negative. I obtained a quote for auto and homeowners insurance. The coverage was good and affordable so I went ahead with binding. After paying for the auto in full, they inform me that there is a $250 inspection required to bind the homeowners. They did not inform me of this prior, nor is the condition listed on the written quote provided. I told them to cancel. This is fundamentally dishonest and unethical.

I switched from State Farm because I felt like I was being nickeled and dimed. The rates kept going up so I canceled in February and I was supposed to get a refund. Here it is now June, every time I call no one return the call. It takes days to return an email. Once someone finally reach out they say, "The check was mailed out to you." So I said, "It doesn’t take 4 months or even 1 month for a check to get mailed to you." I sent numerous emails about this and no one seem to be working on it, now if I owed them money best believe they will call and call and probably cut the insurance off. GIVE ME THE CHECK YOU ME.

"Like a good neighbor, State Farm is there," slogan. The above statements from State Farm is far from the experience I had. My experience was "horrifying, very stressful, feeling nauseous but not throwing up" . On December 31, 2021 my Toyota Tacoma was hit on the driver side by a State Farm driver. The video camera clearly shows the accident. Driver B clearly has the right away (Me). Driver A crossed 3 lanes of highway traffic and crashed into Drive B. (State Farm driver)

I was in an auto accident with another party who is insured by State Farm. I was in front of their insured and was turning right and they hit me as they were going too fast and could not stop when they seen me making a slow right turn (as my car would have scraped turning into this entrance) so he veered to the right and slid into the side of my car. State Farm denied the claim. How do you deny a claim when someone who was behind you hit you. I have a extreme issue with that scenario. The story their insured gave was not even possible. I have heard lots of complaints about State Farm paying claims. Now I have first hand experience and on a claim that was complete common sense. I think their adjusters need a extensive amount of training on what is possible and what is not. It's very frustrating and disturbing.

My incident occurred back in 11/21, I finally found a body shop, in May with a new fender, North Port Auto Body to complete my repairs, in which I paid for in total in the amount of $1,330.00. Also my bra for the front end and the damaged wheel plus shipping and tax. According to my Math I should be receiving a check for $1,367.71.. I received a check for $1,482.51, the Swansons repairs was $974.45, leaving $355,56. The total for N Port auto body is $1,330.01 less $355,56, leaving a total of $974.45, Plus 109.76 for the bra and $265,00 plus tax $18.50 for the wheel, not including shipping.

Even with clear evidence they still deny claims to their own clients!! I have shown photographic proof of my vehicle damage that was done by another client who had State Farm Ins... and they still denied my claim to keep from paying... obviously, I cancelled my policy and have moved on to another company that takes care of their clients.

Uninsured joy rider totaled my car and First, had to fight for uninsured coverage even though it was. Then, State Farm gave me a replacement value that was wrong and lied about pre-existing damage. They gave me a valuation that didn't include the options my car had and claimed I had extensive pre-existing damage which was absolutely not true - even to the point where they said I had bare tires and I have proof they were new! Unfortunately, I wasn't able to take photos of all of the condition points of the car before it was sent to the shop so I had no way to contest the condition valuation. Cut the amount I received in half.

Very disappointed! I can't even remember how long I have been with this company! I have my home, 3 autos, and a life policy with them. Needless to say, I pay almost $400 a month to State Farm. I had 1 " accident". Someone lost a large object off their vehicle at night on the interstate I saw it too late and ran over it and tore the underside of my car. This is been a real eye-opener into how State Farm feels about its clients.

Only reason am giving them 2 stars is for several years of reasonable service. Would have given them 4 stars apart from my last experience with them, which drove me to other carrier [Farmers]. That experience was horrible customer service over the span of maybe a year with no resolution. Good for them. They failed to honor their obligations, gave me a ton of lies instead, and held onto several thousand dollars [passing that burden to me, the insured].

Our van was hit by a pick-up truck when my husband was trying to turn left from the turn lane. The pick-up bumped into our van on the right while the husband was standing. That is, the unequivocal fault of the pick-up driver. Nobody was hurt, fortunately. Immediately after the accident, the pick-up driver said that he was at fault and his insurance company would cover everything. He showed his insurance, but refused to give his phone number. My husband called the police. The police office made a report. Later, we uploaded the report - the policeman found the driver of the pick-up at-fault.

State Farm discriminates against people who have medium to lower vantage score and low income. They will not even offer you a quote unless you have what interpret as good credit. Please stay far away from them.

We had a State Farm customer crash through our commercial building. We sent in our paperwork with quotes on January 27th. As of today, March 3 we have still not received a check or even confirmation that it has been approved. I have called 7 times and I am told the same thing each time - "we are working on it". Now going on 40 days and our building is still wide open and tenants are upset.

My mailbox was destroyed by a State Farm customer. He drove off and my neighbor took a picture of his car as he was leaving. I took numerous pictures and the claim department is refusing to understand that this kid destroyed my mailbox. I called the police department on this kid. If you are not a customer of State Farm, you are screwed.

I'm a customer for over 40 years and have submitted minimal claims until I was hit by a car 2 years ago. I'm still suffering from a traumatic brain injury. I launched a lawsuit because the settlement they offered didn't cover the first medical bill. Over the 2 years, they've denied payment for legitimate medical services for which I've had to pay out of pocket or use my health insurance company. With the amount of coverage the defendant has through State Farm I will never be compensated for my loss but still their lawyers are dragging me to their specialists who of course are in support of State Farm. I always felt protected because I paid higher premiums to have a reputable insurance company. But now, I caution that despite their claim "State Farm is There", they are NOT.

Every time I've requested assistance, my State Farm agent never hesitates and always efficient without wasting any time, be it auto, or home insurance. Filing claims or making payments has always been a breeze. Questions are always explained to make sure I'm not confused and I appreciate that so much.

I was mostly happy with my State Farm Insurance until recently when I received a call from the agent telling me that they now need to assign my son to a vehicle so they can collect another $47 per month from me. I asked why and was told that "that's what State Farm wants us to do". My son has been an unassigned driver for quite a while. In fact State Farm set it up that way. I am very disappointed with State Farm.

A motorist that had State Farm rear ended me. 100% her fault. I expected to have a dedicated team to fix the car since their motorist hit me. The service I received from state farm absolutely sucked!!!! 15 plus hours on hold to be told numerous times "oh that's not my dept let me transfer you" then on hold again 30 more minutes. I was given the 1st number to call and then I was redirected. All this happened as I was supposed to help my family decorate Christmas tree and put up lights. Instead I did what I could wearing a headset waiting. Then they paid me instead of the body shop AFTER I confirmed they would deal with them.

Never buy State Farm insurance. They don't pay or cover their own insured motorist. Rip off artists. Even when their insured motorist almost killed us driving by us while parts flying from the state farm car insured struck us and almost killed one of us. State farm accepts no liability. Run. Do not buy state farm. They are con artists.

We were involved in an accident where we were stopped at a traffic light when an underinsured driver landed upside down in the back of our car. With the money provided by the other driver's insurance and the 14K offered by State Farm that pays for half the medical bills, doesn't even take into consideration pain and suffering and our understanding insured coverage is 250/500. I've been a customer with all my home, life and auto for over 35 years. What a way to treat loyal customers.

Some years ago I needed auto insurance so I applied with State Farm. I put down the deposit which was over $400. State Farm took the down payment and then told me that because of some problem they couldn't give me insurance but they kept the down payment. I complained to the State of NJ and what did they do? Nothing. Like a Good Neighbor? Really?

Brendon ** (BW) Henderson, Nevada. State Farm Owner/Agent/Clown. Bet you can’t beat my State Farm (SF) experience because no insurance company or their agent has ever done this to a client and never would. I had ten years rental and five years auto insurance with SF when I called Brendon ** for a change of vehicles and he cancelled my old policy and issued a new policy and proof of insurance for my new car. The DMV refused to accept his proof insurance and I spent the next three hours with the Toyota owner, a DMV clerk, and her manager while Brandon’s office searched but never found him.

This is the absolute worst company ever. I had a policy and was misinformed by my agent Victoria and her team and State Farm as well. I have never dealt with such a disorganized and misleading insurance company. Damages to my vehicle are not being covered because of their incompetent employees. I was told paperwork submitted would have been enough to keep insurance in good standing and that was incorrect. Do yourself and don’t use State Farm.

So I'm not a State Farm member, however I did help someone out that did have State Farm. My cameras had captured video of an automotive incident as well as I took pictures for the policy holder, police report. etc.. So State Farm has no way of getting media content in the year of 2021. Email was the only option, I sent a dropbox link to large video files and pictures. Their IT seems to be stuck in the 80s listening to Pink Floyd. I was happy to help, but the alternative was upload it to YouTube.. "Um.. ok." No I don't do social media, especially for items like this. So I am jaw dropped, wide eyed blown away about that and they are all ok with that. They said thank you and hung up. I feel for State Farm policy holders.

I have been with State Farm for over a year now. They agents are wonderful and knowledgeable to answer any concerns that I might have. They also call me to see if I need to adjust anything in my policy.

I have been calling these crooks for 3 months to get an accident resolved. Not once have they called, not once have they had a resolution and zero answers every call. Save your self some time and hire attorney on day one. BBB is next

I have been a State Farm customer for more than two decades. I recently received a call from my local office telling me that I have to move my homeowner insurance back to them in order to keep a discount on my auto insurance. The reason I had homeowner insurance elsewhere is because State Farm pulled out of Florida after a major hurricane (I did NOT file a claim after this storm). In any event I don't respond well to threats no matter how veiled or silky they are and instead of moving my homeowner insurance back to State Farm I moved my auto insurance to my agent who helped me with my homeowner's insurance when State Farm ran out and stranded me without any home insurance.

Stay away from this agency and State Farm. They are useless in all matters. They are especially useless when it comes to problems and issues. If you have a "Payment plan", they will charge you a different amount each month with no explanations whatsoever. When asked for an explanation as to WHY each month's payment number is different, they don't provide an answer other than they will look into it. They never do and they never get back to you. This agency and State Farm has now caused me to lose 10 days of work, and has forced my son to miss 10 days of school because of their incompetence. They have no clue what they are doing, and they will cause you many hours of problems.

They are fair. My premium was discounted due to the pandemic. It increased because the world opened back up. They offer many discounts to assist you with the lowest possible rate. I can say they are concerned with their customers livelihood. I would recommend them.

State Farm has excellent rates. You can get discounts for multi- car, safe driving etc. Whenever I have had a claim they paid promptly and my rates did not increase. I have been insured with State Farm for about 20 years. I have gotten quotes from other auto insures and the rates were higher with less coverage.

Have been a State Farm client for over 40 years and have had a number of claims both for auto and home. They have handled all efficiently and professionally and without raising my rates because of it. Plus my agent treats me with respect and is proactive in saving me money. VERY happy.

Notifications for price increases & when renewals are due are severely lacking in my experience with previous agent in Dallas, Texas. After being a loyal customer for many years I did not receive a timely renewal notice & was penalized by not being renewed & starting as a new inexperienced policy holder with significant increase in rating for my car despite still having home insurance with State Farm!

I've been with State Farm for over 10 years and I have always gotten great customer service. I can call at any time for a quote or to make changes to my policy and they are always very helpful. I've submitted one claim and it went smoothly!

I was hit by someone insured by State Farm. They've been doing nothing but giving me the runaround since the claim was filed. They keep saying they can't get in contact with their insured and have literally only tried once. The police report I'm glad I filed was clear their driver was at fault yet they are dragging their feet to make a decision on liability. Just know if you get hit by someone insured by State Farm they are going to hope you give up so they don't have to pay the claim to get your car repaired. My bumper is in bad shape and they do not care if it ever gets made right.

I was victim of a hit and run by someone insured by State Farm. Dashcam video forced them to accept responsibility-- almost. The bodywork on my car was done well. Yet State Farm claimed the mechanical issues were due to "normal wear and tear". That decision was made in spite of the fact that my car was serviced two and a half weeks prior to the accident-- and had no mechanical issues. The only intervening incident was the accident. So, if you have the misfortune of getting hit by someone insured by State Farm, be prepared for the possibility of a fact-free decision to deny your claim. So much for being like a good neighbor, State Farm.

My husband and I took out State Farm Insurance in the 1970's, yes this is true. In all our years of driving cars we have had a few claims on windshields in which our comprehension covered and a couple of claims when rocks hit the hood of our vehicles on the freeway. My husband noticed in May 2021 that our bumper was damaged and we had two dents on our tailgate. I think the end of the month he put a claim in. He then took the car which was a 2019 Ford Escape to the Ford dealership that we have used in the past. The damage came in at $2300.

My brand new Hybrid Toyota Camry XLE 2020 was hit by someone insured by the State Farm. The State Farm fixed the car and did a great job. I really appreciate the State Farm. Now the car has an accident report and its value is about USD 26,500 based on appraisals from CarMax and Toyota Dealership. In late June 2021 and early July 2021 the minimum market value for pre-owned Hybrid Toyota Camry XLE of Year 2020 with over 11,000 miles is/was over USD 30,500 due to shortage of car chips in the industry and low inventory in dealerships. Here is the link: **. With about or less than 8,000 miles the same car will be have a value of over USD 32,000.

I utilized the mobile app for roadside assistance for the second time on 6/29/2021 both for flat tires. Both times I have had a fantastic experience. The app is user friendly and easy to navigate. Both times I had service to my vehicle and back on the road in less than 45 min from the time I logged into the app. Both times the service people were wonderful, friendly and fast. I definitely will continue to use this service.

When my parents became elderly, I moved back in with them. My dad convinced me to drop my wonderful insurance with USAA because they would cover me under their state farm insurance which they have had for decades. They told me State Farm had never let them down. A few days later I’m in a bad part of Atlanta at 3 AM and I get a flat. It took me almost an hour to get a hold of a customer service rep and set up assistance. On the policy there is roadside assistance. When I inquired about the Assistance she told me that it was not that kind of assistance. She then proceeded to extort $100 from me before she would offer me any aid. Did I mention that I was by myself, a woman, and a bad part of town?

Their prices are a little higher compared to other insurance companies. But I’ve been with them for over 35 years and never had a problem whenever I had a claim. They always dealt with my claim right away and got my car fixed or issued me a check.

I am a forty year customer of State Farm Insurance and have recently had major issues concerning quotes and billing. I added a classic truck to my policy and was quoted a decent rate under their antique/classic policies. When I received my bill it was billed as general transportation. I obtained insurance from a well known classic car insurance company and cancelled the State Farm policy. When the next bill arrived the classic truck and another vehicle that I owned and sold was was billed. I deducted the two vehicles that I didn’t need to remain covered and made my payment.

Terrible company and awful ethics. A car rear ended me at an intersection when I slowed down to allow a passenger getting off the bus to cross the pedestrian line. Because the car that rear ended me also had State Farm insurance, State Farm refused to recognize my claim and instead told me that I should have just sped through the pedestrian line and not slowed down. They said that they’d have found the other driver guilty if she didn’t have State Farm insurance. Go figure...

My sister purchased a $19k policy to cover our condo from the Omar Juarbe office. Our agent Dan ** has been giving us conflicting information, lied about what we were entitled to, then acted like we were being annoying because we were confused. Meanwhile, it's been three months since the fire, and we are still waiting for them to figure this out. We contacted corporate and was passed to 8 different departments because nobody seem to understand how the coverage worked. Totally unbelievable. Please don't make the same mistake we made by using State Farm.

On March 2, 2021 a State Farm insured driver turned left in front of me when I had green light. A month later I had to call them back to discover that they accept full responsibility. The agent told me I could go to any shop I desired. NOW THEY ARE SAYING... they will only cover the work and pay my rental car if I go to an IN NETWORK body shop. They changed their story and now I have begun the complaint process with the Insurance Commissioner.

MY car was stolen and then crashed by the dealership repairing it. After State Farm directing $30k+ in repairs, the car still has a bent frame, damage suspension, and engine problems. An independent inspector labeled the car 'Unsafe to drive' and has been sitting undriveable. State Farm has refused to fix the car or pay me for it. When I finally hired an attorney to force them, the case was thrown out as it was filed more than a year after the initial accident.

State Farm is the reason why people don't like insurance companies. They canceled my personal articles policy because I had a claim in 2019 and a claim in 2021. Why have insurance if you can't use it? They've been taking my premiums for years and then I file two claims and they cancel my policy. I am Never doing any kind of business with them ever again. And I am going to share my experience with everyone who asks me about getting insurance with them.

Had an accident over 1 year ago, required surgery to repair knee. Jordon ** is claims specialist, he told we would be able to settle this claim in 2 weeks, well that was over 2 months ago. I call weekly and never get a call back. Registered online. Called another claim specialist, he has not returned any calls, sent email and still no response.

My son was a passenger in a car. The driver had full coverage w/ StateFarm. My son was hit by 2 random road-rage bullets. One went thru his arm. The other grazed Gus stomach. State Farm didn’t pay a dime for his injuries.

We purchased a supplemental "Systems" policy with our Homeowner's Insurance. 5 days ago, our electrical system failed. We have damage to several appliances. Had a licensed electrician out who assessed the situation. Yes, the system is old, thus, it now needs to be replaced. There wasn't a "surge" or "lightning" or anything else that State Farm TRIED to blame it on. It is a "system" failure. Although State Farm's VERY RUDE rep JEREMY tried to diagnose the cause over the phone trying to blame it on these things, sight unseen. Where is his electrical license? We've had a professional assess it!!!!

PJS Towing and Recovery. I received this service through State Farm. I had to use them twice in one week. We thought my battery was low due to the cold, but when after a few days I thought the battery was dead and I needed a tow, they came and jumped it again. They were in constant communication about their ETA, and arrived on time each time. The guy advised that, after diagnosing my alternator, it was my battery and that I should replace it. He also advised me on replacing my jumper cables to a higher quality brand. Great company!!!

We have been with State Farm for almost 50 years, have been mostly happy with them until I was involved in a accident a year ago where my vehicle was not even touched and the other vehicle was struck from behind. State Farm paid out to the driver without any notice. Took my safe driver discount and my insurance went up a lot. After finding out I went to my agent and he stated that there was nothing he could do because I had six insurance claims. Two broken windshields, four roadside calls for a bad battery. They paid the driver over $11,000.00 for a accident that I was not at fault for and I’m paying the price for.

It has locked keys inside service, roadside service, tow service, car rental when yours breaks down on the road, and so much more just by calling one phone number. Or if your car or truck has On Star you can get a discount for it.

My daughter had a wreck and called our insurance company that called roadside assistance. 4.5 hours and no one showed up. The insurance company called some days later asking where was it towed to, I told them it was not towed. After waiting 5 hours my daughter took a very dangerous chance and drove it home off the street.

Had to wait over 24 hours for them to respond to my home. Too many phone calls. Some representatives were not knowledgeable. In the end, the young man who showed up to my house keep having to run to the store to buy stuff he should have had, so it took him over 2 1/2 hours to change a battery that was at least $50 over priced.

State Farm is very good friendly people & I feel good rates on home & auto's. They also have other options such as savings.. I have been with them for approx 25 years. I ran out of gasoline & they got someone to help me. My car wouldn't start & they sent a tow truck..

State Farm has always been a peace of mind in any kind of homeowners nightmare so adding our vehicles to the insurance policy was definitely a no-brainers. Good to know that State farm has my best interest at heart.

This is a terrific insurance. They give you special rates when you bundle. They also have special discounts for teen drivers in the household which include one for good grades and for also being a safe driver, as in no accidents or speeding tickets.

It's been good company for me. Dependable auto insurance. Always got my back. Fast claim and good service and good prices. I got into accident 2 years ago and they were very helpful with my claim and they fix my car right away and people at the claim center are very helpful.

We have been with State Farm for over 30 years. Combining car, home, etc. helps to get the discounts. Every once in a while we check with other companies to compare rates and State Farm has worked out to be the best rates and coverage.

I have been with State Farm for several years now and am pretty happy with them overall. Whenever I've needed roadside assistance help it has been reliable and fairly quick getting to me. I haven't had any collision claims so far so I can't speak about quickness or response time regarding that but I would think it would be rather seamless. I have both renter's insurance and my auto insurance with them and they seem to be fairly priced but I may have a look around for price comparisons if I get a chance. Their personnel are always friendly and helpful and that's something I really like. No automated answering systems at their office so I can deal with an actual human when I call to make a payment which I'm happy about.

State Farm has always taken excellent care of my family and me in the areas of car, home, and life insurance. The absolute best car insurance coverage I have ever had, and I have tried others in my 43 years of marriage, is by far State Farm. They have always covered repairs on our cars when we were in accidents without question and without raising our rates. There are discounts you automatically receive for increments of years of loyalty in staying with them. I can count on my local agent to answer my call immediately or within 2 hours, if after his hours. I have heard horror stories from colleagues at work about insurance companies that would not even cover their accident because, for example, there was not enough "proof" that it was a deer that hit the car. That does not happen with State Farm, as we experienced in the case of our daughter's late night deer accident. They covered us thoroughly anytime we had an accident.

State Farm is a good auto insurance and they are on top of everything that involves the automobile that you are driving and you are able to call them any time you need them. They make you feel good that you are in hand as far as insurance.

I was with another company for years but when I had to put my child on my policy the company wanted to raise my premium an ungodly amount. I shopped around and found a plan with better coverage and adding my child was a third of what the other company wanted.

I had this auto insurance 5 years ago when I was in my first (and hopefully last???)major auto accident. Although the accident wasn’t my fault, State Farm made me jump through hoops before even considering to allow me access to my PIP insurance for $2500. Once the PIP was exhausted on my initial ER visit, and I already gave my statement to State Farm, they seemingly wanted nothing more to do with me. Two months after this accident, my semiannual statement arrived...it was $150 more than what I’d been paying for the past 3 years! When I called to inquire I was told the rate increase was due to the accident despite the fact it was determined that I was not at fault! I called Geico, got a way cheaper rate for the same exact coverage, switched that day and never looked back! State Farm is one of the worst companies out there; avoid at all costs!

They have been really good to us for the years we have been with them. Only bad thing is they need to lower our rates. We have had no accidents ever and have no speeding tickets on our records. Customer service is extremely nice.

This is the worst insurance company EVER! I would never be a customer of State Farm. Their claims dept. works as a team of over 300 and a supervisor clearly told me they do not use pictures or a police report to make decisions on their investigations of an accident. So where is the "investigation", I ask? They take the word of their insured always to base their decision and then place partial blame on the person hit (20%)! Seriously? The poor insured doesn't even know their own insurance company isn't paying out their claim in full. So what happens? To court....I go!! What a joke company! Way too many commercials to pay for, I guess. Don't let that stupid Jake fool you!

State Farm is a horrible insurance company. My dads car was hit while he was stopped at a red light, and he went through his insurance company for repair of his vehicle, because the guilty persons insurance was not responding so he figured he would let state farm legal team deal with them. State farm insurance company has given my father SO MUCH PUSH BACK, and has made me want to cry for him, state farm REFUSED TO PAY FOR A SUPPLEMENT CLAIM SUBMITTED BY dad autoshop AUTOBODY SHOP, it was a tug of war getting them to pay for a supplemental claim, his car has been in the shop since Sept 22, 2020 waiting for state farm to decide what they are going to do.

If You Have State Farm Please Stay Away! When you have a claim, deal with this company is a nightmare they will do anything not to pay!!! I truly wish I could give them zero stars.

I was involved in a minor accident and filed a claim with State Farm (my insurance) as the driver at fault's insurance (USAA) refused to pay. State Farm was at first helpful but I should have known that would turn out to be a joke on me. The initial person to whom I gave a statement told me that State Farm found me “not at fault” of the accident. I then spoke with my personal agent, Emma **, who confirmed that my rates would not increase just because I filed a claim. However, they did say that the claim would be turned over to a third party “to try to get your deductible back” because I did have to pay the deductible for repairs out of pocket.

Do yourself and your family a huge favor, and DO NOT use State Farm for any type of insurance that you may need. Having State Farm coverage is similar to paying a monthly rate to really just be UNINSURED. Their slogan is a complete joke. They will fight with you for YEARS when you need help, and low ball the value of your life, pain and suffering, long term pain and suffering and medical treatment in any way possible. I have been a State Farm customer for over a decade, have a completely clean driving record and have never needed ANYTHING from them. My entire family has also used this company the entire length of time that they have been driving as well, and they have never needed help either… LUCKILY.

State Farm cancel my insurance after I got in a car accident on June 9th 2020. They reason was because I use too many roadside assistance that I pay for and cause of my husband tickets on his car not mines. Then they have the nerve to put me at fault for the accident. So now when I am trying to get my car insurance from another company it's hard. I never had a ticket and my accident wasn't my fault so why are you trying to punished me for someone else fault. Then when I called my agent office to ask why they cancel my insurance. This lady name Kelsey she was very rude and nasty. Please don't use them I was a customer for years and you come up with some Fugazzi story but my husband still have his coverage.

It was a nightmare!! Their insured 16 yr old hit my truck and it took two months after countless calls for them to accept liability. They said they would pay for the rental and then tried to charge me partially for it. I was trying to run a business and was having to constantly call them in order for them to do their job and not rip me off!!! Worst insurance company ever!!! Do not use them if possible!!!

I reported damage that to my truck, which occurred on the 6th of September when I push button to open my rear hatchback window and I heard the bracket Pop!! After taking pictures as State Farm's requested for their Quote. They also ask me to take pictures of my odometer reading after recording miles. They emailed me saying that my damage wasn't cover because of the miles and year of my truck (they cited wear and tear)!! And I said quote if "Why were you charging me full coverage for years on my truck when you knew my mileage???" State Farm also offers so call roadside assistance, however if you this assistance for lock keys, tire flats or any other service... they will drop you from their insurance!! I'm very disappointed in how I've been treated in this process!! And will not let this go until they do what's right!!!

Beware if you have a claim against a State Farm Client. A State Farm client backed into my car in a parking lot. It was a very narrow isle. She was backing out of a handicapped space when I saw her. I stopped and applied my horn, but she kept on coming. She didn't see me or hear my horn. The State Farm adjuster admitted she was at fault but blamed me for 35% of the accident and denied the claim. My insurance company is taking them to arbitration. Depending on the outcome, I'm as of now, out my deductible. I have filed a complaint with the state I live in. Very poor customer service.

I was with Travels Insurance for years, but in my older age they would not give me better quote. I went online and enter my info before you know Rick Verst called me. His profile look good, but that doesn't mean anything. He was very pleasant and we agreed on the insurance policy. I didn't know he used Adobe and repeating I ask for my insurance car and copy of the policy by mail. Never received it. The few most later I had an accident and Rick Verst showed his true colors. I had to push my claim through. I didn't receive that service from State Farm and Rick Verst was to provide. Never do business with State Farm by computer; just simply go to an agent near you and you will receive excellent care.

The entire process to deal with State Farm has been a disaster. First, State farm failed to inform me about the policy changes fee. I only found out three months later when I got a chance to check out by myself. Second, they only care about money but do nothing helpful on their customers. I am with State farm more than 3 years, when I changed another car within the last 0.5 year, the agent gave me a *** experiences while his job is supposed to help me, one of the most Loyal customers, to go through the pandemic.

I was policyholder with this company until recently. Another of their customers dinged my door so I called in a claim through her policy and in return I got strong armed into dropping the claim. I was cordial and compliant through the whole process. When requested to submit pictures of the damage on my vehicle, I complied. They said they would get photos from the other person too. Couple days later, they strong armed me. I stayed calm and asked if they got any photos from the other person. The claims rep only listed the photos I submitted, ignored my question, and kept pushing me. I have since dropped this company for bad faith practices and strong arming. This company has forever lost my business and recommendations to friends and family.

I have always heard great things about State Farm insurance company. Until a recent experience with a State Farm customer. We were recently in a car accident with a person that is insured with State Farm. All of the facts and evidence shows that the insured was 100 % liable for the car accident. However State Farm is refusing for pay for the damages caused by their customer. This has left me with no other choice but to proceed with legal action against their customer. If that is how they treat their customers I am glad I am not insured by them.

I have never had such a bad experience with a large company like State Farm. I purchased car insurance online, which from the start was a disaster. Trying to get a refund and I still don’t have it almost a month later. The agent will not email me back. On the phone with them 3 times now. I do not recommend this company to anyone.

I just had to write this review! I live in Phenix City Alabama, and got a call from a Agent name Leah **, who only first called to give me a quote. She was amazing: 10's all across! So professional, including the other staff that was also there. I only wanted Car insurance, but by the way she helped me, changed my life. I now have car coverage, renters insurance, and life insurance. She had me definitely! I was interested in everything she said. Great conversation, amazing energy. I am so happy I came into the office, because I was offered more options than what I came in for. I don't feel that nothing is a scam. It's legit. I'm happy for that. I can sleep at night and don't have to stress about issues I now pay monthly for lol (if you get what I mean).. God bless you, I'm happy you called.. Thank you Leah. And that handsome Jason ** with that Jeep I OH SOOOO WANT LOL... SEE YOU GUYS????

Insurance is always a necessity but it always is very costly! It should go down the longer you are with the company and with no wrecks. If there is a wreck you should not get cancelled because of all the money spent before the accident.

I price checked this year and State Farm was half the price of the premium compared to the company I had been with for YEARS with the same coverage. I also signed up for the Drive Safe and Save program which tracks my driving.

I've been with State Farm for almost 10 years. I recommendation my mom made to me when I was younger was to shop around every few years, but each year State Farm calls me to check my rate and see if I qualify for new discounts - each time I check around, I'm already getting the best rate I can find. They are extremely easy to work with. My cell phone was broken when I was trying to purchase my latest vehicle, and they were more than happy to handle things over email with me.

We have filed only one claim in all the years of coverage. It was easy and quick to get the repairs paid for. The local office staff is considerate and helpful. I would recommend you get a quote and compare with other companies.

I can call the office of our Agent, Rick **, and anyone I get is able to access our account and answer questions immediately. Very happy with our coverage: Home, 3 Autos, and Rental Property bundled for us, saving some money!

They never raised my rates because of any damage claims, their rates are low and they provide many opportunities for me to save and get discounts. Online platform very convenient and easy to use. They send home statements that detail how much I pay. I tried Geico for 6 months once, did not like because the person on the phone repeated a script. It wasn't helpful.

I think the coverage is relatively expensive and I’m not sure it’s worth what I pay for my and my daughters’ cars considering the deductible required before insurance covers any damage. Customer service is not what it was years ago.

After tornado struck causing a tree to go through the roof of my home, in the middle of night;. An Agent was available, Customer service has always been very helpful providing counsel for services, talking to contractors and proving same day service, for rental, fax information before I arrive at the place of business. Awesome on-time service. Anytime, you always talk to a person.

I have used many different companies in my lifetime but State Farm is the one I come back to. You can depend on them for great service and competitive pricing. Their bundling of the different insurances give you a really great discount. I like the Drive Safe for those of us who don't do much driving everyday. And, they don't give you any problems when you have a claim. They work for you not against you.

BMW was totaled and State Farm gave us terrible quotes that did not match the vehicle's specs or zipcode. After speaking with a specialist for a second quote, they decided to get an even lower quote from even smaller cities. You can't get a quote for a car in the Bay Area and then look at a city in the middle of nowhere for the same price.

I have an awesome agent who goes above and beyond to ensure the best of service. I have had times where corporate has messed up my billing but my agent always comes to the rescue. I like the fact they do bundles which makes it easier to keep up with my bills and multi discounts.

State Farm is far too expensive for my taste but changing seems to be too complicated. I checked out an insurer and because I also have my home insured for the discount, it was going to be too complicated to document everything for them.

I have been with State Farm for probably 22 years now. I’ve never had a problem with their service. I have had one accident and the company and the adjuster was there right from the start and had everything fixed within two days so I would recommend their company to anyone else.

Customer of about 50 years now. Very few claims, but the ones I did have they paid very quickly. Annual review to make sure I'm not underinsured (homeowner's and cars). Using the Drive Safe & Save app. It has saved a little on the cars, but more importantly makes us safer drivers.

State Farm has some good coverage and pays out well, but the customer service can be improved. We once had an adjuster that we requested to be removed from our claim. He was not very professional nor responsive to our needs. Overall, I give them a 4.

I have been with State Farm for several years now and see no reason to change. Local agent is great and the service level is unmatched by any of the others that I have used over the years. I routinely check prices and other quotes and the minimal difference is not worth the hassle of changing companies. Claims are handled well and quickly.

I have had State Farm insurance for over 20 years now and have continued to choose this coverage due to the long-standing reputation and quality of relationships with the company staff. I will continue to maintain my relationship and services with State Farm.

I've appreciated the discount program Drive Safe & Save and the application that goes with it. The software provides accurate account of my driving showing where I could use improvement in my safe driving. I was disappointed the quote to bundle my motorcycle with my car wasn't beating my motorcycle coverage with Progressive. I haven't tried bundling my car with my Progressive bike policy but I may do that in the future unless State Farm gets more competitive with motorcycle rates. Other than that issue I'm very pleased with my State Farm representative and the great customer service he provides.

They're always giving me money off my premium. They check in with me from time to time just to make sure things are okay. I would highly recommend State Farm to anyone looking for a new insurance policy or looking for a better rate on their insurance. They also offer renter insurance and commercial insurance plus you can even bank with them.

Quantity discounts help, home and 6 vehicles. Haven't found anyone else that can beat the rates. A little disappointed when I went to the office the other day and the doors were locked...have to make an appointment to see someone, (Corona virus scare). In the past, though, very knowledgeable and helpful when I was adding or changing coverage.

Been with State Farm for over 20 years now and could not be happier with any other company. State Farm has seen me through accidents where the other driver didn’t have insurance, they have seen me through times when I was involved in a hit-and-run, and they have covered my home. I would Highly suggest State Farm for all your insurance needs.

Have been with State Farm for more than 10 years. They are a little more expensive but you receive better customer service and they know what kind of insurance you need if car is financed. Have checked other insurance companies out and have stayed with state farm. Am very with this company and would highly recommend them.

It seems to take a while to get things settled out and repairs started. They are good to work with but wheels grind slowly. They do have you use reputable shops. They guaranty the shops work. I have used that before when a shop tried to substitute a inferior cover on truck bed from what was initially on it before the accident.

I have been with State Farm for 14 years. I am very satisfied with my overall insurance plan. My auto, home, & condo are all insured with State Farm. My rates are among the lowest. I qualify for every discount that State Farm offers. I have never had a homeowner's claim. Hopefully, I never will. I have had 1 auto claim when I was involved in a collision with a deer. The damage was minimal and State Farm responded beautifully. My agent here in Auburn, Alabama is the top rated agent in this area. I am really satisfied with my State Farm agent Kathy **. My hard work of maintaining my credit and being a safe driver has paid off.

Agents can't do much anymore. They used to cover drivers better. My husband bought renters insurance and when there was damage from mold from small flood they said not responsible refused to come and my husband had passed away and I had to vacate so I lost all the compensation I was owed. And they refused my passenger claim too after verbally agreeing.

They released news about two months ago that customers will get refund due to the pandemic since we barely drive since we've been bound home. I got nothing and so I called them and they said I will get credit in the next bill. The credit? $39. The premium is pretty much the same as before, if not more expensive. They asked me about two months ago for the mileage and I told them and they said they would apply the low mileage. They did not. Do you think they are honest? It just doesn't feel right. I'm already thinking of switching.

I will say that they are friendly when you call. I don't like the fact that my monthly bill changes sometimes without any notice, when I call about discounts, they really don't try to find any way to help you. Bottom line they make more money if they give out discounts... Looking for a new company.

State Farm is excellent and always has been for me as I am a disabled quadriplegic veteran and they give me a better deal then USAA which is supposed to be for veterans and service members. Plus I get to add a discount with my house insurance and I also have my jewelry and miscellaneous like computers TVs and video game system with my stereo insured.

Coverage is good on most things (did have some problems with windshield replacement). Customer service (Mark **) is however outstanding. Answers all questions honestly and as far as I can tell accurately.

In 1971, State Farm became my insurance provider for automobile, life and home insurance. It is now July 2020 and State Farm is the insurance provider for 2 trucks and 2 cars. Forty-Nine (49) years of 5 Star satisfaction.

Yes, We have been with State Farm for 30 plus year with Mr. ** in Gonzales, La. He took very good care of all our car needs and my husband business insurance needs. Mr. ** retired and we were picked up by Ourso State Farm in Prairieville, La. Michelle at that location is so helpful, I can just call her for information and she will go out her way to help us. State Farm is a very good insurance company to do business with.

I understand that other auto insurance companies had been offering refunds or credits during the period in which we all have been mostly at home or driving a lot less than normal due to COVID-19. State Farm said they were going to do something similar but, at least in my case, they gave me a little credit on ONE bill payment, but then they "reviewed" my policy and my monthly bill was increased by $120! All this was really surprising to me because about 8 or 9 months ago I enrolled in a special StateFarm program for which they sent me a GPS to install in my car to verify my actual millage and how safe of a driver I am. I am a safe driver in general and I don't put a lot of miles on my car but, due to COVOD-19, I used the car only to go to the grocery or run similar errands during the past 4 months. I wonder what is the use of allowing StateFarm to track me with a GPS and then jack-up the prices on me by $120. Very unhappy with their dirty tricks.

State Farm claims they reward safe drivers. I haven't had an accident or a ticket for 20 years. State Farm solicited me for a quote on my auto insurance. They came in 20% higher than the premium I am currently paying with Liberty Mutual Insurance Group. POORLY PLAYED, STATE FARM. Lying, cheating rip-off company, thinking their commercials are having any effect on smart buyers like me!

We have been insured with SF since 2018, I believe. The customer service is outstanding. Our agent is not the same as where we reside, we won’t change locations/agents. When asked about renters insurance, they were very informative which helped smooth the process.

Our State Farm Insurance Agency is amazing! They are professional & friendly. Very knowledgeable. I love all the discounts we get. Including safe driver & multi vehicle. They also have accident forgiveness. They care about their customers. Very reliable. They know who I am when I call. They have a home town vibe. I would definitely recommend them.

Agents have been very warm and friendly, wherever I needed them. My calls and concerns have always been addressed and taken care of while on the phone, or within 24 hours after calling. State Farm May cost a little more, but they have always been there whenever I needed them; storm damage to property, while out of town, no problem.. State Farm was there to accommodate all my needs.

The insurance is expensive, however when you need State Farm they are there to help. We have had very good luck with them for 20+ years. They do not have as many discounts as I would hope for but they do have very good coverage and our agent is always very helpful.

State Farm refused to pay my claim after my car was stolen, and recovered five months later. State farm offered to return the car to me instead of paying the claim the way it is done by other insurance company. State Farm commits bad faith, and discrimination, and hire racist claim handler. By doing some research, I found out that State Farm will pay your claim if you are a Jew only. None Jews will have problem collecting on their claims. I will be filing a lawsuit for bad faith and discrimination against State Farm. I am looking for other victims to join me in a Class Action Lawsuit against State Farm.

July 18, 2020, this was my first time using State Farm roadside assistance, and I was extremely disappointed. My initial call was at 8:07 pm for assistance to change a flat tire and at 10 pm my family and I were still stranded on the side of the road. I found out the original "provider" canceled due to "not having any drivers in the area". I was never connected to a real person that I could talk to. We were stuck in a potentially unsafe part of our town. I gave up and called a wrecker to tow the car home, who came in 20 minutes. The next morning, I saw text and voice messages I had received from State Farm Road Assistance during the night. The case manager called at 1:35 am, over 5 hours after I had made my initial call, to make her first contact with me and provided a direct call back number.

My cars and homes have been insured by State Farm for 60 years and have had very few occasions where I was not satisfied with their performance. And even these events were not signicant enough to warrant a change in insurance companies.

I have had this company for a little over a year and it has been the hardest process to file an insurance claim on my home due to wind and hail damage. They want me to do all the work... Isn't that what I pay them for? And the reps are RUDE!!! I will be so happy when this claim is complete because I will probably be looking for a new company. I see why their rates are some of the lowest... They don't do anything and try their best not to pay out a claim.

I was with State Farm for about 20 years, I switched for about 10 years because of the prices (too high) and then I went back because the customer service and the coverage is superb! The prices are about the same as every other insurance now but with better quality.

I really find the agency very helpful. They are very responsive to my questions and eager to please. Wish the safe driving app would show discount to be earned going forward instead of what has been applied.

We have 5 vehicles and had our house insurance with State Farm for decades with very few minor claims. Then we had a severe hail storm and State Farm covered all damage pretty well including one car, but then dropped our house insurance. We were stunned! We still have the vehicles insured with them but the cost sure seems to be going up and up.

Raising insurance rates during pandemic so you can give a discount that will be applied from July bill is as shady practice as you can think of. Thank you State Farm!!! I'm definitely going to leave this comment on any platform I can so people know what's happening out there.

We recently had to replace an auto that was a total loss. The process was plagued by many different claims - personnel who seemed very incompetent and careless. They used competently incorrect car comparisons. They also chose to NOT use the actual sale price of the vehicles when I discovered they had previously sold. They chose to use a value that was heavily discounted based on their "estimate" rather than the sale price of that actual car. State Farm is very intent on collecting your monthly premiums, but turn unethical when they have to settle a claim. I have been with State Farm for over 20 years without EVER filing a claim. I never knew how unethical State Farm is so now I'm taking my Home and four vehicles to another insurance company. Turns out most are rated much higher than State Farm.

Until you need to file a claim with State Farm, great prices, great coverage. Have me down with 5 violations/accidents. One was a tow using my Roadside Service. They considered getting stuck on a bush an accident when all I needed was a tow, and had Roadside Coverage. One was an accident, and they canceled me before I went to trial. Guilty until proven innocent? The accident became 4 separate violations instead of one. Now, I am having difficulty obtaining new coverage after 50 years of driving with no claims. Take back my recommendation to use State Farm Insurance Company.

When I initially signed up for StateFarm about 7 or 8 years ago my agent had a hard time with my husband's record. He has the same first name, last name, & DOB as someone who lived in our large city. This other person has a middle name, my husband does not. This other person has DUIs & a horrible record, my husband does not. It took verifying his DL number & SSN to see they were definitely NOT the same person. The issue was fixed fairly quickly & we were good for almost 8 years.