State Farm Car Insurance Reviews

I’ve been a State Farm customer for almost 15 years, and last week I changed to a different company because they increased my premiums with 30% on 3 cars and home insurance. The agent didn’t cancel my policies with the date that I have switched to another company, leaving the coverage on for another 10 days for the cars and when I find out I called her back and she said that she apologize for the inconvenience. Ok, I got that but who will give me my money back for those 10 days. So …. I ended up having double coverage for my cars from 2 different insurance companies for 10 days. Very disappointed and I truly regret not switching earlier.

I had comprehensive coverage, which should pay for the damage caused by hitting a deer. Beside the dents and scrapes, the only operational damage was a single malfunctioning high beam. State Farm declared the vehicle totaled, and allowed me to retain it, paying me only the scrap value. The value assessment, using comparable (?) vehicles - not a single one of my home state - seemed questionable.

State Farm is a total rip-off! You will find out when they deny your claim after you've paid their premiums for 50 years. After a terrible hailstorm, all of my neighbors were getting roof replacements. State Farm denied mine. I even had the agent Briana ** come to my neighborhood and I showed her all of the homes around mine that were getting roofs replaced. State Farm still denied my claim. If I could give them zero stars, I definitely would.

Absolutely awful service. I've had them for two months, but halfway through the second month, as I'm paying my bills, I randomly see they've raised my car insurance by $500 dollars. I called my agent, they confirmed that all my information is correct. Then tell me they will try to find out why it happened. They never give me any information or reason, and I'm left scrambling to change car insurance on my lunch breaks. Now they are failing to bill my escrow for home insurance and say I'm late!?

The claims process with State Farm is completely unfair. I was rear-ended by one of their insured drivers while slowing down to safely turn into my home. Despite this, I was told by their agent that I am partially at fault. Their reasoning? A so-called “witness” who was driving behind the insured (and could not have possibly seen what actually happened) claimed otherwise.

With State Farm for nearly 20 years. State Farm finally priced me out. One claim in that time, a Deer hit my car. My agent for the past ten or so years was not dependable, his answer to most of my questions- "That's how it is." Not an agent for his customers. State Farm has no more customer loyalty, cares less about the customer. It's all about the money with State Farm. Finally shopped around and found the very same policy with two other major insurance companies for 40 to 43 dollars less a month, that's a month! And left State Farm!!

Worst insurance company out there. Especially for vehicles. They do not pay competitive rates or even use good quality parts. Unless you want to get stuck with a bill stay away from these criminals...

The worst insurance company out there! Been giving us the run around for a month now! My car was hit while I was at work and legally parked, sent them the estimate and police report 4 time now because they keep claiming they don't have it on file..

I think they're being deceptive. A while back they said I could get cheaper car insurance if I also opted for a life insurance plan. So my car insurance went from $100 to $70 with $25 in life insurance. So it seemed like a good deal. However when I cancelled my car insurance they didn't cancel the life insurance. And when I tried to cancel the life insurance I had to submit a cancellation form in person, which was denied 3 times for various reasons. Bottom line, I think they were playing tricks, and they might do this sort of thing if you ever try to make a claim.

I have had a very disappointing experience with State Farm and will never be using them again. When I first signed up, their rates were competitive, but over time, my premiums were repeatedly increased without a clear explanation. In addition to the rate hikes, I received frequent, persistent calls from my agent trying to sell life insurance. After months of these calls, I finally agreed to a policy. However, due to an error on the agent’s end, the paperwork had to be amended. The amendment form was supposedly mailed to me, but it never arrived. Despite multiple calls to address the issue, I was simply told it “must be stuck in the mail.” A couple of weeks later, I received a letter stating my life insurance policy was canceled for not signing the amendment — something I couldn’t do because I never received it.

Had for 14 years.. had a Lowe's truck hit and run me..dragged my car and blew reverse gear out.. State Farm refuses to pay out and tells me there ain't sufficient evidence to go after the lowes truck ..even though whole thing was caught on camera. State Farm is a fraud.

It's not just that State Farm uses dishonest methods to deny claims (don't they all do that?). They also use strong-arm tactics to intimidate client from making any further claims. My contractor filed a claim on the roof. They denied it...okay. They also used it as an excuse to raise my premiums, and to remove roof coverage from my policy...making sure I knew that any further claims could cost me more than I can afford. State Farm is dirty, and they're happy to trample on "little people" if it saves them money. Stay away.

Absolute criminals, a shop did extensive work on our vehicle as per the estimate they were provided by SF photo claims. A field adjuster deleted majority of the work the shop had completed while doing a supplement for additional damages (I had pointed out) saying it wasn’t related to the loss when he never had contacted me to ask (a tree fell on my car). Glenn from SF delayed the process for weeks playing games with the shop and I was stuck having to pay for the work out of my pocket that SF says was unrelated but was.

Was the worst experience of my life. Trying to get payment from an accident that wasn't your fault is almost impossible. It's been two months and my truck was totalled by one of their customers and haven't received a penny yet. They have my money that is do me and have my truck that was totalled. I still have nothing. Going to have to spend money on a lawyer now. Definitely going to the news stations. Somebody will take this story

State Farm customer service is beyond terrible. When you call, you get an automated voice that can't understand simple numbers and letters and have to repeat yourself 8 times just for the automated voice to say they don't understand. Then when you actually get a hold of a representative, they tell you the claim has been reassigned to someone else. The only thing that is consistent with State Farm is that every time you have a claim with them, it will be a 5-month headache to get resolved. I can't wait to switch providers. Would not recommend anybody choose State Farm. Find other options.

If I could give zero stars, I would. My experience with Kyra, a State Farm representative, was nothing short of appalling. From the moment the conversation began, she was dismissive, impatient, and downright rude. She consistently spoke over me, raised her voice, and made it abundantly clear that she had no interest in actually helping resolve my issue.

After 30 years with State Farm and a total of 2 claims this company took over 4 weeks to find a way to decline my claim and then quickly sent the no coverage letter with great speed. They certainly raise the rates and reduce and deny coverage. Go elsewhere.

Morgan ** in TX is EXTREMELY IGNORANT accusing me of fraud.... And of course nothing was done, except me leaving negative reviews EVERYWHERE to let people know to request to work with someone else. I also do not appreciate being told not to contact Medicare, THE FEDERAL GOVERNMENT, about the accident so I wouldn't have to pay them back!! ARE YOU SERIOUS???!

I have been with State Farm for five years, holding both home and auto coverage. My rates increase with each renewal, regardless of the fact that I have had NO claims. When I call for an explanation each renewal, I'm told:

I'm not very happy with my auto rates with State Farm. I go from $93 to $123 within a matter of months. A $30 increase. I'm already checking other well-known auto insurance providers. I will switch if they can't provide me a cheaper rate.

Such a terrible company. I give video evidence proof that I wasn't in the wrong and they deem me 51% at fault and now I have issues finding other insurance companies to cover me BECAUSE STATE FARM SAID I WAS 51% AT FAULT. I've been loyal for 6 Years no claims and 1 accident and 1 windshield claim they dropped me and Lied about me being at fault for a rear end accident while I was waiting at the traffic light to turn green.

Does not honor their word; do not care about patient wellbeing; back tracks and refuses to pay for services approved. The first agent (Lachadsyde **; fax **) will approve after months of delaying pt care, stating did not have paperwork yet a week later states has a lot of documents to go through yet. The documentation she had requested had been sent in the first two faxes that she did not read. Finally after months of delaying vital pt care I had to follow up and she clearly stated payment is in route. Patient was treated and then get denials for codes that had been listed and defined. When calling the adjuster was switched to another agent (Alex ** ext **). When I spoke to him I was informed there was nothing he would do as it was another adjuster that had approved.

Cost of Policy doubled after upon renewal after 10 Years with company, Claims are very Slow! 5 Months after Accident Claim Paid, Road sign damage after 7 Months still Fighting for payment! STAY AWAY From State FARM! FOUND NEW COMPANY FOR HALF COST FOR SAME COVERAGE!

This is my second homeowner's insurance claim. Due to all the recent rainfall, I filed a claim because parts of the slat foundation my house is on are damaged. I contacted a company that specializes in leveling foundations. My house is four inches off from another part. I received a quote approximately $11,000 to $12,000. I have sent emails and taken pictures; the corner of my living room floor has water damage. I contacted a plumbing company and they fixed 2 spigots and the pipe. I paid $869 that I didnt really have. Now some bills will be late getting paid.

State Farm just dropped my whole family from insurance, when nobody on our plan has had any accidents or repairs in over a year and a half. Not only that, they mentioned nothing about that even being a possibility until it happened. Unlike a good neighbor, State Farm is NOT there. The audacity to drop our whole family (with 4 different cars) of insurance out of nowhere, with no warning is an absolute joke. This company has no communication at all, and clearly doesn’t care about its customers. We would love to be reinstated immediately, and otherwise I will be discouraging everyone I know from doing business with you guys.

Insurance rates keep going up, took driver's defense course to get car insurance reduction, Now home owners insurance gone up, Next bill cycle car insurance up again, it's like I took course for nothing.

I been with State Farm for over 5+ years and during this time my insurance rate increase from 197.00 to 309.97 and every time I call to question the increase 1. Kia cars are being stolen 2. I drove 1 to many miles than usual according to drive safe 3. No reason at all. Just upgraded the price due to renewal. No incidents, paid every month. Oh and the home insurance, had a flood claim denied. Just want to give heads up if you're looking to go with State Farm.

I had a cracked windshield and I contacted my agent Kyle and he took care of everything with no issues. They came to my house and replaced the windshield. Completely hassle free for me. Thank You so much Kyle.

Avoid State Farm for your insurance needs. My State Farm agents deliberately concealed the information related to my policy, which proved to be expensive at the time of loss. From the outset, State Farm Adjustor have repeatedly suggested that the damage is "likely under the deductible," effectively discouraging me from moving forward with the claim. I find this approach troubling, as it appeared to undermine the purpose of my coverage and my right to a fair claims process. State Farm Adjustor suggested this in person without drafting an estimate or consulting with a contractor.

I purchased this insurance about 3 weeks before my policy was going to end. I thought I was getting the exact same policy as I had because the agent Nick said he could see it. He works for State Farm's **'s office out of Illinois. I asked Nick repeatedly for the insurance overview (paperwork) but he would not send it. Now I see why. It was not what I had from previous company. I should have realized when I couldn't get a copy of the paperwork, unsigned that he was just going in for the kill. As a single disabled woman I was taken advantage of.

I was involved in an out of state (not at fault) accident. I was assigned an inexperienced (self-reported) adjuster to represent my interstate claim. When I asked for a more experienced adjuster they said it wasn’t possible and left me without an assigned adjuster. I had to call into the main number each time I needed something and repeat my story each time. Despite the fact that I was not at fault they were very defensive towards me and offered no assistance to recoup my out of pocket expenses. Perhaps because I had underinsured coverage? After being involved in a potentially fatal head on collision I expected more assistance from my insurance representatives and they provided bare minimum.

The driver got on his brakes in the drive-thru car wash and miss my car up and they won't fix it trying to blame it on the car wash when you can clearly see the video or their driver on his brakes, he must have been drunk or something but now they won't fix my car and that's a damn thing. **. Sad. First they say they was going to fix it now they saying they ain't.

This was the most horrible experience I ever had with the insurance company. The adjuster never answer the phone. Then when I call his boss, he all the sudden wanted to deny my claim saying that my basement was 55° and I showed him all my bills showing that the service was on. It took them two months to tell me that and I believe it was because I called his supervisor, but he did nothing. I tried to call my agent. No one could ever get in touch with the adjuster. They do not care about the customers. They only in for the money you pay your premium and when something happens, they’re not going to pay you. Please do not buy insurance from this company ever.!!

I drove for Uber from 2020 to 2025. I went with State Farm insurance through Monica ** in Albuquerque for probably 3 years or so. Not many companies cover rideshare insurance and it is very pricey. I was paying over 300 a month, sometimes close to 400. My car failed an Uber inspection in 2025 and it seemed beyond spending thousands to bring it up to speed though it still drives fine. I informed Monica a couple weeks in advance by messenger that I needed to downsize my policy. She chose to ignore this and tried to bill me for 320 dollars for my next monthly payment. Not Uber driving any longer cut into my income, and I obviously wasn't going to pay for exhorbitant rideshare insurance while no longer doing rideshare.

My husband had State Farm car insurance for over 40 years with no accidents, not even a ticket. This year the car was in a minor accident and State Farm handled the claim very poorly. They never returned our calls, assigned claim to a different agents without notifying us and never took our statement. Then they send us a letter saying our insurance premium has been doubled.

I have been a State Farm customer for over thirty years. The company just transferred my account to another agent in a different city without notifying me at all. I found out when I called to make a payment and their excuse was State Farm just moved people, because this (local) office has too many clients. The previous agent must have been a better agent since the current one could not handle the clientele that she took over. I stayed because it was local. Now I will just go with someone else that is local. I would suggest to State Farm, that informing your clients first before just making a unilateral decision would have gone over much better.

Ted did everything he could to get the price down and make it affordable for me. Cody worked with me with the monthly charge from my bank. I would highly recommend State Farm to anyone needing car insurance. Ted and Cody, Thanks again for all you have done for me.

Agent intentionally avoided my eligible discounts for 4 months after I made calls to get the discount on my auto policy. He rated my car as "a new auto application" to make his quota and receive commissions that he did not earn. He also rated my car as commuting to and from work, when he knew I was a disabled senior that does not work. After 15-20 attempts to fix his errors I have not heard back from State Farm CEO regarding these erroneous issues. They now want to apply my credits to my policy after I requested a refund of my money they took from me. I didn't pay with credit and they refused to return the UNEARNED PREMIUM. How many others have they did this to???

Our daughter was hit from behind on October 5, 2024 by a Statefarm insured driver who was 100% at fault. They finally totaled the vehicle yesterday, April 1, 2025. We asked for an extension on the rental car because we now have less than a week to find another vehicle. In good faith and the amount of time we patiently waited (7 months), we should have been granted an extension. We initiated every conversation and spent endless hours to move this claim forward. The agent I last spoke to was very defensive, rude and talked over me the entire conversation and claimed ‘this is our policy.’ Is it your policy to let someone hang for 7 months who had no fault in the accident?. Zero respect. Do better all around StateFarm. P.s. I forgive you! And pray the next person will be treated fairly and justly.

My first mistake was insuring through State Farm. My second mistake was using one of the preferred shops that state farm recommends. My liftgate had a dent covering 40% of the area of the surface plus it was bent on the inside frame. State farm insist they can repair this by bending the panel back in place and filling with Bondo. This is the worst way to fix this door, but State Farm doesn't care. They just want a cheap repair. STATE FARM IS NOT A GOOD NEIGHBOR - they are very deceptive and when it comes to your car repairs they will screw you big time.

I switched to State Farm. Got a good deal. I had an accident where I hit a deer. Totaled my car. Then I get a letter they are not renewing my insurance. Because of too many claims. The other two were glass damage due to rock hitting windshield. Those two claims were before I even switched. Makes you wonder why we pay for insurance.

My truck was hit, while parked, sitting in front of my house, by an elderly lady, courtesy of a mechanical failure that was not her fault. While polite, State Farm grossly undervalued my truck, despite my objections, and despite me having receipts over the last two years for work that totaled more than they offered, FOR THE ENTIRE TRUCK. The damage was minimal, but the repair paintwork pushed to "total loss". I submitted request to have it revaluated with all the receipts, and they proceeded to credit .10 on the dollar, for an adjustment of 777.00 dollars. This was not a garden variety truck, yet treated as if the truck was a junk scrapper special. It is pathetic that the average person has no recourse.

Anyone have any issues with Nathan ** State Farm Insurance, Wildwood, FL? Been a customer for 10 plus years. I cancelled a vehicle from my insurance policy on 2-06-25 with employee Jazmine (daughter got married) and they are still charging me? Called on 02-27-25 spoke with Jazmine again to let her know the car is still not removed AND I took my other vehicles to Progressive Direct because of this situation (Saved 200 bucks too). So now I had all 3 of them cancelled. Well today I noticed they still charged my card on 03-01-25 for the first cancelled car! Had to call again, spoke with Jazmine and had to ask for a higher up and supervisor was no help. Supervisor also verified that they have no way to keep track if the insurance is actually cancelled. What kind of professionals are working there? I do not recommend State Farm.

I have been with them for 20 years. They have always messed up my insurance. When I wanted it transferred they never did and then I asked for renters assurance they said they will never did. Then we asked them to put another vehicle on it. They kept saying they would never have. Don't go to this insurance company. Not worth it. They don't care about you. Only their money.

Terrible company. Over 20 years as a customer and someone hit my car. Tried to file under at fault's insurance but the body shop would not work with their company. My agent recommended that I use my collision and State Farm surrogate. State Farm’s supportive body shop said they can’t do the work you have to go to this shop as they are the only ones certified to do Audi aluminum work. We go there and they provide their quote. State Farm doesn’t like it and they are 10k off. They told me I have to pay the 10k. My policy says I pay $500. We have a contract. They said the body shop is too high. I said well find me a shop who can do the work. They said that isn’t their job.

Dishonest insurance company, they give you a fake quote at first, then they start increasing your payments every month with excuses like they made a mistake or forgot to charge more for some coverages. This is a large insurance company, and saying that they forgot or made a mistake by not charging what they are supposed to sounds as if they are just playing games. Just check your bill every month if you are doing business with State Farm, because these people are just trying to get more and more out of your pocket every time they have a chance. Stay away from this company.

State Farm has been my auto insurance provider for 39 years, and this is the first time I’ve had any issues with them. However, I’ve spent countless hours trying to resolve a payment issue for a claim filed on January 18, 2025. Payment was supposedly made on January 23, but the auto repair shop never received it. We called State Farm on February 10 after the repair shop confirmed the work was completed and discussed payment options. Since then, we’ve made multiple calls—twice on February 10, twice on February 11—each time being told to wait 48 hours as they attempted to retract the funds.

You all are liars at State Farm!!! You take my money, you raise my rates and you DROP me for my ex husband's wrecks on his OWN policy!!! Even AFTER we split policies!!! I have no wrecks not even a ticket!!!! Not one and my daughter has ONE minor fender bender, no injuries 16 mos ago after 3 policy renewals and all of a sudden you drop us for using the roadside assistance side assistance. You count using road side assistance a ding!! Who does that!?!? I could have bought AAA!!! You crooks!!! Seriously STAY AWAY from them!! Snake Farm.

My car insurance claim has been a nightmare despite paying an exorbitant amount for full coverage. After being rear-ended by an uninsured driver, my car has now been sitting in the body shop for a month. When additional damage was discovered during repairs, the process became a frustrating cycle—going back and forth with an inexperienced adjuster who has unreasonably delayed and denied approvals for 20 days and six supplements without proper justification.

If you’re considering State Farm for auto insurance, stay away. Don’t be lured in by lower rates—when you actually need them after an accident, they will do everything possible to delay, devalue, and deny your claim. I was in a not-at-fault accident with an underinsured driver, meaning my own underinsured motorist coverage had to step in. It’s been 54 days, and State Farm is still dragging out the process with unfair and unethical tactics.

I got 2 cars insured with State Farm and they canceled our coverage out of the blue because they were investigating some incident in one of the cars. I was not at fault so they re-instated the coverage one week after. My concern is: I only learned about this "firing us" a week later when they sent us a check for the remaining portion of the insurance. I panicked because without previous knowledge we were been circulating around illegally, without knowing. Moreover, the car with the "problem" was my car, and they fired us both.

Jennifer ** is a fabulous insurance agent. She is conscientious, always prompt and very professional. I don't like insurance companies but I adore Jennifer **! She answers every question thoroughly and knowledgeably. She is the best.

I called in for a refund issue.. I was helped by Rachel... I found her to be amazing and extremely helpful!!! She dealt with my problem efficiently and effectively. I appreciate Rachel's fantastic customer service skills. I highly recommend State Farm insurance company.

State Farm is/was my insurance company. I was involved in a road rage incident. The other driver assumed I was on my cell phone, I wasn't. After forcing me over to the middle of the road and hitting the front of my car, stopping in front of me, getting out and yelling screaming at me he proceeded to rip my driver's side window, shattering it everywhere. State Farm has been the worst. Blaming me. They tried sending an early settlement check, until I took my vehicle to one of State Farms worthless auto repair shops, State Farm had a contract with. State Farm offered $1652. State Farm paid their shop $3900. I asked State Farm to be reimbursed for items I had to pay out of pocket. State Farm refused and just ignored my request.

Terrible company. Disappointing. Destroy people’s hopes and dreams. State Farm canceled people's insurance right before the fire in California. Do not support a company that abandons you when you need them the most.

We have had State Farm insurance for home, auto and personal items since the 1980s. We have moved from WI to TN to FL and have remained with State Farm (except for current home insurance). We have had NO claims since the 1980s!! I recently took delivery of a 2025 RAV4 Limited Hybrid one week before Christmas. We traveled to AL for the holidays and on the return trip a piece of drywall came flying at me and hit the right front of vehicle and broke it all apart. I requested the repair be done at the dealership where I purchased vehicle as vehicle was NEW with less than 1000 miles. State Farm has refused to put OEM parts on my brand new vehicle — the difference is $280.35 that it would cost for OEM parts. Since the car only has 1395 miles I want NEW OEM parts and will have to pay this $280.35. This is one hellava way to treat customers of 39 years!!! I WILL BE looking for new insurance!!! Goodbye State Farm!!

We have had State Farm for years and the rates keep going up. Just paid the last premium of 338.00 and they said the next payment was going over 500.00. It had only been 5 days and I cancelled and they gave me a refund of 14.77. So 324.00 for 5 days of coverage? I would never recommend State Farm to anyone!!!!

The individual who hit my truck in a parking lot is insured by State Farm. It has been an absolute nightmare trying to work with them to repair my vehicle. I am always the one initiating contact, as no one ever reaches out to me. I have had to schedule the repairs and rental car, only to be informed later by another representative that the cost might not be approved, which has forced me to switch repair shops.

** or poorer people beware of their racist policies and their con artist tactic alongside certain institutions like Navy Federal.. Been with them for years. No accidents or any. They charge more for poorer communities and they're definitely not on your side.

Wow, where to begin, what a horrific experience being a customer of State Farm. Well, it started with me adding my son to my policy. I had called in a month or so before my son was getting his driver's license and got a quote. Fortunately, I wrote down the case number of that quote. Without that, I would’ve really been screwed! Because they completely overcharged what they had initially said the cost would be. Being a really busy person, I don’t check my bank statements constantly for everything that’s pulled out every month. Figuring that it’s the same amount every time like with my electric, phones, TV, etc. Well, I go back and check as I do periodically and State Farm overcharged the price quoted by 3 to 4 times. It took them months to finally straighten this out after I called them on it.

Thieves! Purchased my vehicle first of April 2024. Paid 7000 for the truck. Put around 2700 in tires, brakes, headlights, steering sensors, stereo system, and a few upgrades. Drove it 6 months before their drunk driver hit me head on and totaled it. Now I'm stuck getting around 6100 dollars out of a 9700 dollar investment. Even after submitting all my receipts that's all I get. I can't even purchase another truck in that good of shape for what they are paying out.

Just awful! They are nothing but a nightmare to work with. Very unprofessional, non-communicative, careless, cheap, do not care one bit about their customers… All things you do NOT want in an insurance company.

State Farm is absolutely a terrible insurance company. Their policy is to DENY no matter what!! I had my home insurance with them for years and when I filed a claim for roof hail damage, they denied it right off the bat while the entire neighborhood received help from their insurances for the hail damage in our area. Not only that, they are rude and disrespectful to customers. I regret I did business with State Farm for years. I wouldn’t recommend this company to anyone.

My rating with State Farm was a 5 star, but after my accident, my rating has changed to a 2 star. I'm having trouble getting them to process my supplementary claim. They keep giving me the runaround. I will be switching soon.

I have had State Farm insurance since 1975. Over the last 10 years I would say these guys have went downhill like a runaway train. My local office has good people working there. They are helpful and professional. I am not speaking of the local office. I am speaking about the ones in the Ivory tower. I got a new car two years ago. My car insurance has doubled. No wrecks, etc. I suppose we have every discount they have except the ones that translated into the bill. I don’t understand it. I am a senior and get piped on the car insurance every 6 months. Hell a 20 year old in the neighborhood that has a new car pays less than I do.

I'm on State Farm's Drive Safe program, I'm required to send them my current mileage periodically. They recently updated their phone app without notification. I found I could no longer log in with my current password. I have very little time to screw around with these apps since I own a small business. Finally, the old app automatically redirected me to their new app which required me to update my password. After multiple times trying to reset, I finally gave up after two hours. Customer Service is useless since they're about as tech savvy as I am. I'm really tired of companies like State Farm replacing people with technology that complicates my life so they can save a little money.

This is a review for State Farm regarding a claim payout. My car was rear-ended by another vehicle insured by State Farm. The claim was assigned to a gentleman named Brad. Within just a day, he authorized me to take my car to a collision shop. To summarize, I chose Caliber Collision, a shop on their preferred list. Although it wasn't necessary to select a preferred shop, I did so because it was conveniently located near my home. The car was repaired excellently, and State Farm handled all payments and rental car issues, with Brad keeping me up to date through messaging. I am pleasantly surprised at how straightforward the process was. This company impressed me, even though I am not their client. Both Enterprise and Caliber Collision, as well as State Farm, made this a hassle-free repair experience. My gratitude goes out to everyone involved. And a special thanks to Brad for being a great representative in the insurance industry.

I've been a State Farm customer for 26 years. Recently I filed my first claim. State Farm asked me to upload my photos to their app. I did so. Almost 2 weeks later they called and said an adjuster would be at my home on 11/22. By late afternoon no one had come or called. I called and was told that someone would arrive by 7PM. No one came. No one called. It's now 11/25 and no word from State Farm claims. Do not use State Farm. They take your money, but are not there when you need them.

If they spent more on their customers than on their advertisement, they might actually have a good company. The first couple of months are great, and then all of a sudden, they start raising your rates and everything else. The next thing you know, six months into it, you're paying almost three times as much as they originally quoted you. They want to monitor your every move, and then when you cancel their insurance, they call, text, email, and bombard you with letters. It's the worst insurance company ever. And I'm so tired of seeing their commercials; they're everywhere, again and again. I probably wouldn't even write this review if I weren't constantly reminded by their commercials.

We are deeply disappointed to share our experience with State Farm Insurance, which has been nothing short of a nightmare. After a tree fell and destroyed our garage last year, we initiated a claim expecting a smooth process. Unfortunately, from the very beginning, we encountered numerous challenges that left us feeling frustrated and unsupported. The agents assigned to our case were unhelpful, and the customer service team failed to address our concerns adequately.

After 30 years of homeownership I submitted my first claim with SF for roof damage about a year ago and it was denied. My local contractor said I had damage, SF said I didn't. I'm a senior with limited balance so I couldn't go on my roof to find out who was lying to me. Turns out it was SF. A year later, the damage has caused extensive water damage to my attic and kitchen ceiling. They gave me $200 to fix it. All the years I have them money not realizing that it's junk insurance. I hope someone else can learn from my mistake.

This review is geared towards State Farm. Do NOT use them. Watch for premium creep - my insurance increased by 62% even though we had zero claims. They mentioned that this was due to the standard industry experience. We just submitted a claim for $1,500 for a stolen e-bike. This was denied, as apparently e-bikes are excluded from our coverage. I am fine with this, but we now lose our no-claims discount. My agent mentioned that this is outside of his control. My advice is to watch for premium creep and avoid using State Farm at all costs. They are just interested in their bottom line.

State Farm Insurance is acting in bad faith. Their customer, who is at fault, totaled my daughter's car, and they are only willing to pay a fraction of the value comparable to vehicles currently available within 200 miles of my home. It's a take-it-or-leave-it situation. They show no willingness to adjust the "comp value" despite evidence of replacement costs. Now we will be out of pocket for over $1000 due to their client's negligence. We are exploring what legal actions can be taken.

A recent administrative change at State Farm for "efficiency" has apparently baffled many including the front desk people. In my case, they did not send a bill due these changes ("the changes will catch up within a year") due to the date it fell on. Threatened to cancel me due to not paying the bill. When I called and told them I had not received a bill they said it was a computer glitch and I would get the bill in 6 months but did not address why they would cancel currently. Anyway, I paid just to get the coverage for now but am switching. I think they are more interested in the bottom line than the customer.

Let me start by stating I have been with State Farm for almost 10 years now. Started with car insurance and have since bundled with apartment and then home insurance. I have never once filed a claim with them up until last year when another driver hit me. It was a clear-cut case of the driver being at fault. Fast forward to today, and I am STILL waiting for this to be settled. It's been almost a FULL YEAR! From the very beginning, I have had non-stop issues with this claim, such that this entire year has been just awful with this black cloud looming over my head for the ENTIRE YEAR. My case has been sent from one person to another. Every person I speak with says something different, no one seems to know what they are talking about.

I just had to give them my review. I must be blessed, and I thank you, Lord, because I have had great experiences both times I submitted claims with State Farm. The first was for the roof; I had a roof guy inspect it and, after saying I'm with State Farm, he literally told me to say a prayer. I did, and I was approved for a full roof replacement. And now, secondly, the hurricane hit. Now everyone is submitting claims and for the second time, I had a great experience and was satisfied with the repair payment I received. And these claims were months, not even 3 months apart. I live in Hephzibah, GA. I've been a faithful customer for not even 2 full years and I've received outstanding service. All I can say is thank you, God, and thank you, State Farm. There are still good people within this company trying to turn the negative around; keep faith, y'all.

I have been a State Farm customer (home, auto, and life policies) for 48 Years and have been a State Farm customer for all of those years because they have been a reliable company to deal with. They get 5 stars for that. However, my 2 most recent experiences make me want to reduce that to 3 or 4 stars because SOME of their employees (and/or bosses/decision makers) seem to be either uncaring, inefficient, and/or not thinking things through. State Farm is authorized to automatically deduct premiums monthly for my insurance policies from my bank account; with the understanding that they will (and always have...until NOW) send me advance WRITTEN NOTICE VIA US MAIL as to any change in the monthly amount(s) (my State Farm account is marked accordingly).

Bad customer service and office service, there is no ethic here, and transparency moral, you not will get any service insurance, you gonna give free payment them, that service suck, I change to 10 offices and get a poor service.

My wife and I have been a State Farm customer for a long time, and my parents before me. My wife's name is Shawn. Our designated office is the one on Black Horse Pike in New Jersey, run by Karen **. We always had a bundle, Car and Homeowners. Last year we had one of our cars, some battery trouble, and we started calling roadside assistance. I made several calls without realizing that that was a limit to how many roadside assistance calls I could make. Then, State Farm notified me that my roadside assistance was canceled; I wish that they would have sent me a notice stating that if I kept using it I would incur into a cancellation. I know I was in good faith; had I known there was a limit I would have not used it that many times.

I had a brick fall off a trailer in front of me and hit my hood on the expressway. My hood and grill are the only things damaged. State Farm undervalued my car by about $3,000. They refuse to fix my car because my car was undervalued and expect me to give them my car and take a check for $3,000 less than any car with the same mileage anywhere in the US. Car 2007 Corolla, 76,000 miles, AZ car no rust, garaged entire life, new tires, 10” infotainment with back up camera… They say value is $6,100.

I just found out that my auto insurance policy was canceled by the underwriter reason being that they said I didn’t respond to an inquiry about a previous claim. I have been driving for 6 weeks without insurance. After speaking with my agent Leslie ** I produced an e-mail addressed to her with the details about the inquiry. She said that she had forwarded this information to the underwriters. So I inquired why the policy was canceled then. She proceeded to tell me that it was because there was no payment for that month. The policy is on autopay. All the other months were paid on time through autopay.

We had a very serious hailstorm that resulted in roof damage across our neighborhood and several surrounding areas. I had my roof inspected by several roofing companies and they all documented shingle damage and recommended replacing the roof. There are clear marks in the shingles where the hail caused damage. As I watch most of my neighbors get whole roof replacements from their insurance companies, State Farm has said my roof has no shingle damage! They said my metal roofing vents were damaged and awarded $1000 but since I have $2000 in deductible, there is no award.

POTENTIAL BUYERS BEWARE!! STATE FARM WILL TAKE YOUR MONEY AND RUN WHENEVER THEY WANT TO! After the California fires in 2019, I kept paying for my exorbitantly annually increasing premiums in a full package of insurance policies with State Farm (2 cars, a house, and umbrella), only so they could drop me with just 3 months notice. Are you really "sorry" State Farm, or did you just keep increasing the prices on your most loyal and high paying customers for the last 5 years so you could recoup money you lost on the fires?!

We will NEVER do business with this office or company again. Do your research. We moved to IL and canceled our insurance on the 26th of August. Between my husband and myself, we have called the corporate office and this office and have yet to receive our refund. We've gotten told a different story every time. We've had nothing but continual issues since we started when they canceled our insurance, sent us a refund check and said, "Oops our mistake we didn't mean to do that."

Doug Steiner of State Farm El Cajon, CA is a flagrantly incompetent insurance agent. I’ve had State Farm car insurance for 15 years and have decided to cancel my insurance with them because of his mismanagement of my account. He overcharged me and then his company sent texts and emails stating my car insurance would be imminently cancelled. When I called to address this Doug Steiner said this was an error and then charged me a made up number less than the original amount. When I explicitly asked if I owed anything else, I was told I did not. Likely to get me off the phone so he could return to not doing his job.

Worst insurance ever. They don't even pay for their own insured. Year of monthly payment around $600 each month... then got in accident. 6 months of investigation, dragging, end result they couldn't give me straight answer, telling me they don't believe that accident happened, kept my car in their yard, now telling me, "Come get your car back" without covering. Supporting photos with police behind my car and tow.

Try to stay away from this company. I am a State Farm insurance customer, and my car was recently hit by hail during a storm that lasted two days. After almost a month, the collision shop submitted a supplement, and the adjuster showed up 2-3 weeks later. He denied part of the repair, stating, “hail does not cause scratches.” I’m not sure what he meant by that. He was rude and unprofessional, and he hung up on me when I asked to speak to his supervisor. The repair estimate was around $14,000, but they’re trying to pay me $5,600, which is absurd. Since I have full coverage, State Farm should be responsible for covering everything, even if it requires filing another claim.

State Farm is a fraud; never get any type of insurance with them. After offering me a settlement on my lost vehicle and I didn't agree, the adjuster put the investigation team on me. The person goes by the name Jim; he's very racist.

I've had State Farm for over 15 years, and this experience has been the worst example of customer service. I've had an urgent issue that is affecting my coverage, and despite them knowing that I have coverage, they are reducing our coverage and increasing costs. At least 10 calls in the last 2 months with several "assurances" that issue was resolved and yet no resolution. Lesley ** just stopped working on our issue despite her title being Customer Relations Representative. Throughout all of this, there is no response or acknowledgment from Ashley **. Terrible all around.

State Farm is one of the highest and our car was in a comprehensive collision and they are refusing to pay diminished value. They did pay to have the car fixed, but the work was terrible. And all the agent Adjuster lady would say, "It’s in your policy, sir. It’s in your policy, sir." I would encourage you to shop around. There’s much cheaper insurance out there and better customer service.

Their driver hit me, StateFarm sent me a document to sign, where it says I am releasing their driver from liability, they don't admit liability, but mentions nothing about StateFarm paying the damage, their letter has no sender, in addition their letter says I already received the payment for damages, I have not got a single penny from them, they worded their letter with flashy words so as to confuse me. Basically, they sent a letter that sounds sophisticated in order to be deceiving. They are crooked.

I have been with State Farm since the early 1980s. They are a solid company, and it depends on your driving record and habits. My low score is with only their Drive Safe and Save device with discount. The good news is that you automatically get a 10% discount. However, the device does not take in consideration of factors that should be considered. The device works off a sensor that tells it by g-force how fast you accelerate, stop, speed of vehicle, and cornering. My problem with the device is it can't tell the following:

Having coverage with this company is proving to be a burden instead of a blessing. Insurance premiums continue to go up when my driving record is good. Premium went up twice this year and now upon my renewal, they increased it almost $400 dollars a year. They never had to pay for accident that I caused and I've been with this company since 2006. I've never had but 1 traffic ticket back in 2012. Triple A certified, coverage for my house, car and whole life insurance on myself and three children AND STILL my premiums keep getting higher and higher. When asked why, I'm told because of my household driving record. My husband, son and I have 3 separate policies with State Farm and so any accidents they have affects me!?! I'm failing to see the logic in that since we all have separate policies. This is unfair and something needs to be done to any insurance company whose running business like this.

I have been with State Farm for many years for my car insurance and for 7 years for homeowner's insurance. Out of the 7 years I have filed 2 claims. One was paid and the second was not. However, because I filed 2 claims within a year they decided to drop us. Not only that but we didn't receive a notice, and our agent says she normally gets notified, but she didn't receive anything either. All in all this is ridiculous. Two claims where one was paid in 7 years is not much and to drop us without notice is bad business. The rep I spoke to about one of the claims was the rudest person I have experienced in a professional setting. I wish I could remember her name. It might have been Gigi, but I could be wrong. I will be switching our car insurance immediately and want nothing else to do with this company. If you're thinking about considering state farm, do yourself a huge favor and run the other way.

State Farm is terrible. We had a pipe backup that flooded our house, so we called a plumber to check it out. The plumber identified the issue and called State Farm for us to see if it was covered. The agent advised that it was and told us the deductible. Based on that, we had the work and mitigation done. The agent called promptly on Saturday, but then we had to chase her down for days. When we were lucky, she’d return a call after two or three messages. "I’ll call tomorrow" never resulted in a call the next day. Even if you have nothing, do what you say you are going to do. Extremely poor service.

I was persuaded to switch from Progressive to State Farm and everything seemed great until I had an accident. Then the seemingly wonderful decision turned sour. I found out they only offer a three-week rental to cover the loss of my car, not realizing this was a choice I made during the insurance transition, and having it towed to the body shop is an entirely separate issue. After being informed I get a three-week rental, I was told they can pay up to four days for storage fees before even picking up my car to bring it to the body shop. Excuse me, that is four days of car rental out of the already limited three weeks they cover. If someone contacts you to lower your car insurance, be sure to understand what you are forfeiting because I was sweet-talked into a decision I regret. The urgency in assisting me during a crisis is not shared by State Farm, and I will be switching back and never considering this company again.

I called State Farm Roadside Assistance for the first time Saturday after AAA failed to show up. I made the appointment for Monday since I didn't need to use the car. Terrance **, the roadside assistance driver called me to let me know when he would arrive. Terrance immediately got the 2006 Toyota Corolla jumpstarted and gave me valuable information on when the battery should be replaced and how much a new battery would cost. I will be using State Farm Roadside Assistance from now on. They are far superior to AAA.

I hope that my State Farm adjuster stayed on good terms with her McDonald's shift manager so that she can get that job back when they fire her from this job. I've asked for a copy of my policy four times and have received nothing. I've reported this to two supervisors at State Farm and I've received nothing. I'm canceling all 6 of my State Farm policies. I wish that they would spend less money on advertising and more money keeping the clients that they already have.

I have been with State Farm for over 10 years often. I have had good insurance before this inflation thing a year ago my insurance used to be $91 for a full-size pick up and then they told me last year they were raising the rates because of inflation. OK. I got that Raised $125 more so instead of $91 it was over $200 and I was cool with that. However, I was just told today the reason why my insurance is much higher now is because again of inflation. I am very upset. I have cancer and now they wanna raise insurance. I need a insurance company that will take me that my rates will not be that high.

State Farm and Fire Casualty Company disclosed our policy and claim details to an unauthorized third party: Please admit or deny that you, Deborah **, were given notice that on or about August 16, 2022, Claim Number ** had been denied. ANSWER: ADMIT. "I contacted State Farm’s corporate office and they advised me I was not a named insured and that the claim had been denied"

I left Progressive or Geico for State Farm 2-3 years ago because I have heard it was the best! However my rate has gone up every 6 months with no accidents or traffic tickets until last week. Are there any Tesla owners here???? State Farm has given me the WORST auto insurance for my car repair. Tesla quoted me $6,600 in repairs, the State Farm estimate was $3,200?!! How and the hell? Make it make sense. My car looks destroyed and from the list of State Farm collision shops that I called most had terrible repair reviews and the others did not repair Teslas because they could not get the parts! On top of this, I filed my claim online and in a week not a soul from State Farm contacted me. I had to call them when have 100% full coverage for everything … What are my options?!

This company will only scam you for your money and drop you when you finally need them. They dropped us for a flood claim then they took 47 days to complete a car accident claim. They are the worst insurance company I've ever had. Was with them for 11 years and I will be switching to another company. They will do anything to not pay you or support you.

I called my local State Farm agent on June 18, 2024, to cancel my two auto policies. It is July 25, 2024, and the policies have not been canceled! I have contacted my agent 5 times in the last month. I contacted Customer Care today. Because I am now getting late payment notices. Had I not canceled autopay, they would be taking money out of my checking account! Customer Care says my agent did not notify them of the cancellation until July 26, 2004, and that it’s taking Underwriting awhile to process the request. Worst customer service I have ever had!

Thinking that DRIVE SAFE would save me money? No way! Oh, you save money, but I just got my renewal billing and the rates went up more than the DRIVE SAFE discounts. No, I don't have any Tickets or Accidents. Never in 71 years have I been at fault and haven't had a ticket in over 10 + years. If you choose to stop for yellow lights, you get dinged for stopping too fast. I guess it's better to speed up and zoom thru the yellow. Can't use your hands free cell to make a call. You get dinged for that too. Can't even listen to BT music from my cell, yes....dinged again. Try passing someone on the highway or just try to keep up with traffic, yes.... dinged again for driving over the limit. Worst part is that they increase your rates and then give you a discount. Sounds under-handed and dishonest to me.

In the few words, the worst service I have ever received. Poor communication, totally careless, I been customer of State Farm for over 40 years. I am very disappointed the way my case was handled. Claim #**.

My review will give experience from both home owners and auto claims. Been with State Farm Since 1988 (myself) and parents 52 years. Last year my parents had to make a homeowners claim due to storm damaging the roof and some inside. 1st claim in 52 years of homeowners. Got jacked around, and finally they denied coverage. Was ready to sue along with reporting them to the state of TN, and BBB. After making this clear to them 3 months after initial claim filing and being jacked around eventually being denied coverage, they finally stepped up and came through. I applaud our local agent for getting involved as well. We'd had enough and as I stated ready to take legal action. Our agent helped us. As far as auto claims, they have never had an issue with auto claims. I believe they've had maybe 3 claims in 52 years? Me personally, have never had an issue with auto claims. From uninsured motorist claim to being hit by a deer, I've always had a good experience with them on claims.

I’ve been with StateFarm for 39 years. It is the ONLY Auto insurance I have ever had. I personally have no tickets and no accidents however 2 other people in my household have had one car totaled and a RV fire. As a result apparently Statefarm looks at it as the whole household. My policy has been randomly canceled. Now there’s some loyalty for ya huh? I did nothing!!!! NOTHING yet because other members in my household had claims MY policy gets canceled. 39 years. Wow. Really?

I was hit by someone almost 3 years ago who had State Farm insurance and they have been dragging my claim on and on. I have been finished going to my Drs. For over a year closer to two and now I'm having to deal with State Farm's Attorney. Anytime I've called State Farm claims I've been told not to contact them anymore only through their Attorney. The Attorney never calls me to let me know what's going on with the claim. I don't really know what could be taking so long, I've turned in all of the info on my surgery, etc.

I have two policies through State Farm. One is for my car insurance and another is for my HOA's insurance. I have had a good experience with the auto insurance policy -- my agent is responsive, the online system is easy to use, and the price is pretty good. But the other policy for the HOA has been a nightmare. My agent doesn't respond in a timely manner, they keep shifting the agent for our policy without notifying us, so I have to call multiple people. And for some reason I haven't been able to set up automatic billing on the policy after multiple calls with support reps. This has been an issue, because it means I need to call in each time to submit my payment over the phone, which is a huge hassle.

Canceled my insurance for one of my car in May because I sold it. We are in July now. Still didn't get my refund of $818.80. Contacted them many times. Also my agent did but it seems like is not working. They say was going to take 9 days. It's been more than 2 months. HORRIBLE.

State Farm has held my vehicle hostage for a month refusing to either pay the repairs or total the vehicle. There is no customer service, no communication to speak of, and they lie at every junction when they do communicate. They held $2k they owed for a separate claim for 2 months with no communication before finally paying it under threat of lawsuit. Do not do business with this trash company for any reason.

My sister was heading south on a road in Colorado and the other driver was heading north and turning left at a stop light. The light turned yellow (it is legal to proceed through a yellow light in Colorado) and she proceeded through the intersection, and at that time, the other driver turned left into my sister. After police arrived, they cited the other driver for an illegal turn and my sister did not receive any citation. This is my car and my insurance, which is why I am advocating here. State Farm, who represents the other driver, is claiming my sister is 30% liable, which we obviously vehemently disagree given that their driver was cited for an illegal turn.

The experience that I have had with the corporate office and local offices has been a total nightmare from beginning to end. Calls are not returned, the office staff pose on the phone as the owner/ agent. Very unprofessional. The corporate office is terrible. They only want to send you back to the local agent even after you describe the insufficient and awful experience you have had. State Farm allows their corporate customer service agents men and women to be huffy, pushy and one even raised his voice to me. STAY AWAY. TRY ALLSTATE. I SHOULD HAVE NEVER SWITCHED JUST TO SAVE A FEW DOLLARS. State Farm phone customer service agents have a cold, accusing attitude.

State Farm Insurance is the worst company ever, they will review your policy when it's time for renewal and drop you like a ball, whether homeowners insurance or car insurance. You cannot have one accident, or issue in your home. Save yourself the headaches of having to search for insurance when State Farm sends you that notice of not renewing your insurance for car or home, or both. Yes, they have lower premiums, but at the cost of dropping you when things go sour, not worth getting any insurance with them!

I don't know why they are rated so high. They do not stand behind their mission statement. They do not like to pay period! They care more about their reputation than doing the right thing. Don't get it...

I've been with State Farm for 25 years and never have been treated so poorly. I was rear ended by another State Farm client and have had to fight for 6 weeks to get State Farm to allow new parts on my truck. They insist that "refurbished" parts are all that they will cover. I'm still refusing to allow junk yard parts on my $60k truck. Truck is still not repaired.

I have been with this company for over 30 years. Recently on May 2nd 2024 I was in a car accident. A month later, my vehicle isn't even being worked on and my rental coverage is about the expire at 1000 dollars. This company completely tanked. With one phone call to me, they found me at fault without looking at my car, and without looking at the police report. Over 3 weeks has passed and nobody even went to the collision center to access the cost of the damage.

First State Farm didn't have my van insurance like it was supposed to be and some did a hit and run on my new 4 day old van. I have been with State Farm for over 10 years and this was my first claim ever. They first denied me and then came back and found the coverage. They now don't pay the full amount it costs to repaint the fender and lowball me. This has been the biggest headache ever and I can't wait to be done with them so I can switch insurance companies. We have 2 homes and 3 cars insured with them and we are taking all our business elsewhere.

I switched to State Farm, Dustin ** in Tulsa, OK, from Allstate. This was a major mistake. My quote for Auto insurance was $124. That was deducted by auto pay. Every month for first 2 months. My next draft was for $381. OMG they added uninsured coverage to my account. Dustin ** said well the auto draft can't be stopped, which was a lie and said you will have to deal with it. Never ever will I use State Farm again. I will pay $1 more for Allstate.

Steven D from downtown Philadelphia. State Farm is amazing. I had received Beth's response the same day I sent for it. Without ever speaking with me. Beth sent me the email with a quote that was excellent. I mean I wasn't expecting to save all that I have after getting hammered by my last insurance company almost half no kidding and Beth was very kind courteous and professional answering anything I asked her in detail. Beth made getting insurance fun.. Thanks Beth and state farm.

Was bait and switched. Talked me into leaving my current policy with the promise of savings. After three months of paying the agreed amount, they upped my premium halfway through. Told me I had a youthful driver and that was the reason. At no time did I not mention my TWO teenage drivers. Even gave them their driver's license number so I’m sure they had the correct info. Three months paying and now they want me to pay the difference at a 150 a month increase! Somehow they changed it without a notification. Without an updated bill. And pretty much without my knowledge. Wouldn’t have known but I needed a replacement card and when they sent it it had a declaration page. The numbers didn’t add up. So I checked my app. That’s how I found out. No letter. No apologies. Just "Sorry, nothing we can do about it."

I have been a customer of this insurance company for over two decades, entrusting them with both my auto and home insurance needs. Despite numerous claims submitted over the years, not ONCE have they ruled in my favor. Their approach to handling auto insurance claims is disconcerting, often attributing the fault to their own client! For instance, when I was rear-ended, they concluded that I had switched lanes in front of another vehicle, causing the collision.

On March 12, 2024 I was driving my 2020 BMW X7 on the FWY and some moving object suddenly was moving toward my vehicle and caused major noise on the bottom of the car and damaged the bottom of my vehicle. I immediately pulled over to check what damage I had on the vehicle and I was unable to identify any damage to the exterior of the vehicle but I was unable to go underneath the car to see what damage it may have caused. I dropped my car few days after the BMW of Valencia dealership for my normal service as I have been doing all my services at the same dealership since I purchased the car.

After 15 + years I had a accident and totalled my truck. They paid about half what it cost me to buy same truck anywhere in US. Then I was late on payment cause they kept screwing up the auto debit account and canceled me.

This is the biggest scam company out there. We all know how much of scam insurance is but State Farm is top notch. They NEVER take responsibility. Their driver runs red light, admits it, driver gets fired from delivering pizzas as he had no insurance proof. Bald tires on every rim. State Farm 100% NOT HIS FAULT...

On Thursday, April 11, 2024, I was sitting in back-to-back heavy traffic on Route 35 in Eatontown, NJ. It was raining. I heard a screeching sound, so I start looking around and when I looked in my back mirror, I saw a guy barreling towards me. It looked like he was breaking and turning the wheel, but it was to no avail. I was not able to move since cars were all around me. He struck my car from the back that was 5 days old and has 188 miles on it. After collecting all his insurance information and the police came to write up a report, my car was towed, and I got a ride home. On my way home I called the persons insurance company who is State Farm and put in a claim. They investigated and concluded that it was 100% the guy's fault and that I would not be responsible for any damages and that they would pay for everything.

I was a victim in a car accident where a lady ran a stop sign, t-boned me, fled the scene on foot, and it turned out to be a stolen car. State Farm was very easy to work with - they updated me almost every day about my car and where they were in the process. It took about 10 days for everything to be completed/processed. The only down fall is that my insurance keeps raising, and I do not have any speeding tickets or accidents (other than this one - that was not my fault) - It was $141 dollars with a 2016 ford fusion and now it will come up to $176 with a 2024 Kia Seltos EX (which I understand it increasing with a new car) - Just wish it was a little more affordable - For now, I will be sticking with state farm because they did a great job with the claim - but if the price keeps going higher and higher - I will have to look elsewhere.

My State Farm agent is Brad Sutter in Schaumburg Illinois. Not only is he awesome but his staff was fantastic when I needed them. Brad handles not only my autos, but he takes care of my 2 sons as well. Because of that I had him also take care of some Life Insurance for me. I would strongly recommend Brad and his staff for any of your insurance needs.

My 2020 Dodge Challenger was stolen in SF, CA. I went through the procedure of making the police report and call State Farm after to start a theft claim. State Farm helped out and got me started with a claim, ran through my policy, and got me a rental car. 2 days later, State Farm calls me up and says my claim has been transferred to a investigation specialist, Adrienne ** and discontinued paying for my rental car. Since being assigned this investigator Specialist, I’ve been treated like a criminal rather than a valued customer. This person asked me the same questions repeatedly implying that I was lying. She was insensitive about my hardship and caused me a tremendous amount of stress with multiple interviews, sending me a letter of a possible fraudulent claim.

STATE Farm will cheat accident victims. If someone has State Farm insurance make sure you call the police. They do not pay out for the damage done to your cat. Out of all companies State Farm is the worst.

I have Porsche Macan. I hit something on the road and damaged my tires, wheels, steering column. Car was towed to Porsche. State Farm does not want to pay for damages as a Porsche. They want to pay like I have Ford. In addition, State Farm does not want to acknowledge other damages that happen with my car. Accident happen on 2/15/2024 and I still do not have my car repaired. I have spent endless hours taking on the phone and problem still has not been solved.

I had a bullet go through a door and into the dash, they only gave me a quote from some desk jockey for the door, nothing on the dash. So now I gotta do without my car to fix Half then can get a quote to fix the inside and then who knows how long without a car till parts are in and that work is done. This is the first time I've known anyone to give a half a quote.

I have been with them for over 11 years. My daughter got hit by a person who ran a red light (who also has state farm insurance). State Farm proceeded to tell us we had to return the rental car. The problem is it's been 3 weeks and they have yet to pay off my daughter's totalled car. Now I'm stuck paying the totalled cars car note, insurance on the totalled car and a damn rental car. How the hell is this good business?

I have been a State Farm customer for 7 years. They increased my auto insurance by 50% over a 1.5 year period. They admitted was 2-2.5X the average increase over the same period, but would provide no explanation. I had made no claims or no changes in cars or driving behavior.

State Farm accepted liability for an accident and paid out bodily injuries just fine. Then came repairs for a car that was not running partially from accident- State Farm could not provide an on site inspection- forced us to download their app to take pictures and refused to consider professional estimate written by my insurance company. State Farm offered 50% less using their photo estimator and refused further consideration without having vehicle taken to one of their shops for estimates and confirmed approval for all repairs. I have filled complaint with Illinois Department of Insurance..

State Farm Auto is the absolute worst. If you have a luxury automobile they will want you to use their select service which is after-market parts and not certified. You will be stuck paying overages...

I was coming down 45 South and exited at 1960 and at a traffic light a State Farm customer rear-ended my vehicle when the light turned green. I was about to start when the impact happened. I informed State Farm with proofs as I have clear State Farm customer photos, insurance photos, registration and license photos, plus impact photos. I have all the evidence and State Farm doesn't want to pay for the damages. I don't recommend it.

I am 77. I have been with State Farm over 50 years and have not made a claim in 40 years. I have both auto and home ins. I just got my 6 month premium bill for my 2014 Camry with full coverage. It went from 550 dollars to 621 dollars. My agent says it keeps going up because of my age. I am thinking about talking with other ins. companies to see if I can get a cheaper price. You would think the rates would be based on a person's own driving record and not on age group. My aunt is 98. She has ins. with another company on her car and her premium was 435.

10 days ago my vehicle was totaled by a State Farm customer. The state farm customer was cited as at fault on the police report and was given multiple citations. I have called and filed a claim but they will not return my calls. When I call the 1800 number they tell me I have to speak to the adjuster assigned. I have called and left her multiple voicemails and she will not return my calls. I have recalled the 1-800 number multiple times and they tell me that no one else can talk to me about it.

Do not sign up for State Farm. In my opinion it has become the worst insurance carrier in North America. The claims process is nearly nonexistent. It takes an adjuster months to return your call as counsel, and then they assign cases to lawyers who do not bring adjusters to settlement conferences. Do not sign up!

I like to round up to the next dollar my payment so it's easier math in checkbook. I have no problems with the electric co., gas co., cell phone as it shows as a credit on my next bill... BUT State Farm in all their brilliancy WASTES money sending me a little refund checks in the mail!!! 50 cents, 84 cents,... Geez ya think their IT Department could figure this out!!! Oh I used to do this with them with no problems, but it seems their new "system" has many flaws... "If it ain't broke, It doesn't need to be fixed"! Unless these younger IT people are just trying to justify themselves... Ugh.

State Farm is the worst insurance company that I have ever dealt with! I can't tell you how bad they are in the space allotted. Just stay away from them! I hit a deer 2 months ago (14 November), and my claim is still open. The claims department was rude and unprofessional. They totaled my truck, and I bought it back because it has hard-to-find features like an 8-foot bed. When I told their representative that I couldn't come close to replacing my truck for what they were willing to pay, which was very little, she told me that I would have to talk the sellers down. When I mentioned that they wouldn't come down on their price, she told me that, "If I couldn't talk them down, it was my own dumb fault". That upset me. I also told them another time that I did not give them permission to record one of our conversations. The girl told me that we weren't being recorded, but I found out tonight that she did record the call. She lied to me about that.

Dawn who works for repairs is terrible. She told me that it is exactly $2,000 worth of damages that will be covered and anything else I am responsible for... I disagreed with her and in the middle of the call, she ends up hanging up on me without finishing the conversation. Then she sent me a check with the words written "EXACTLY 2,000" to be petty. Well, the joke is on her because when someone else came to view my car, they estimated $6,000 in repairs, and State Farm covered it after originally trying to deny my claim even though I had all the proof. Shameful company and shameful on Dawn for being so incompetent.

I will give them good rates but that's about it. You can't talk to anyone but your agent, so on weekends you are stuck. The underwriting takes MONTHS to change anything. I have changed car classifications, for example, to a seasonal park when weren't using it and by the time it was changed and my bill updated, I needed it to be put back on. Three months!! Now I had to cancel a policy and it is still in underwriting being looked at to get our refund. 1.5 months... Most websites you can make your own changes, or at least get it done within a week and you see the changes made. Too frustrating, I'm done. And, I did get it cheaper from another popular company.

If you're ** cancel all your State Farm insurance. This company is racist and biased towards **. Harry ** failed to attain the video footage and trying to force me to pay the deductible when I should be refunded. Cancel all State Farm insurance. They are trash. I will add all my information and starting A online group to fully call State Farm out of their racism and biased ways. I have all the evidence. Will be posted soon.

Updated on 03/10/2024: I recently wrote a review for this company because our auto premiums keep rising on our aging vehicles. They have not responded to the review but we received a letter from the home office on Bloomington Illinois saying that they made an error on the premium on our 2014 vehicle and have credited our account, however, there is no credit appearing when I checked our account. So I called our agent as instructed in the letter and was told that they didn't know the exact amount of the credit but it was approximately $1.00. This enraged me even more that they would waste the time, paper & postage to inform us of this minuscule credit.

Awful company and adjusters. Evidently this company does not care about what is fair and makes biased decisions based entirely on only whatever their insured person says. Well, I guess that is why lawyers exist. Unfortunately for the company, they just earned a court case against their insured and them as well. Too bad they prefer to litigate instead of handling the issue with the clear facts, and pictures. And Sarah J. I believe you need training in how to handle these cases. Do yourself a favor and stay out of this company because, due to their poor claim management, you will get involved in litigation to go beyond any limit you may have on your policy.

I was recently involved in an accident which was 0% my fault. When I contacted State Farm the representative tried to tell me the accident could be charged to me. After a few choice words to her, she backtracked on that. I had all of the information on the other party with the exception of his policy number. She told me I would need to give them that, that State Farm is unable to look this up, I should call the other insurance company and get it. When I contacted Progressive on my own, they didn't give me the policy number, but told me there is a database where State Farm could access this information. Progressive offered to process the claim for me and the whole process was very smooth. They took care of rental car and payment to the body shop. So State Farm did nothing for me and I even saved them having to go through the subrogation process. If you want a do it yourself insurance company, then State Farm is the one for you.

The unfortunate issue here is that State Farm Insurance has gotten so big that it cares little about customer service than it does about its bottom line. I have been insured by State Farm for about 50 years. Over that period of years, I had previously had reasonable experience with claims. I haven't had a chargeable claim for over 28 years. I have had a few windshield claims, have had others cause damage to my vehicles and a couple of animal collisions. Increasingly, I have had difficulty in just contacting a human being in the claims department. I can't make quick contact at all. I'm always put on a minimum of 10 minutes of hold or more and then after someone finally answers, I'm put on hold again.

If you like being lied to if you like being robbed then this is the insurance company for you. They will Jack your rates up at any ** chance they can as much as they want and there's nothing you can do about it.

After sending over proper signed documents and the documentation that a recall on my vehicle had been fixed, I received all my policy documents and cards in the mail. A few weeks went by and I received a phone call from State Farm saying they never received these documents, so I emailed them again giving them the benefit of the doubt. A few days after getting confirmation that State Farm did in fact receive my documents, I got a piece of paper in the mail stating my vehicle didn't meet the proper engine immobilizer standards and my policy would be canceled on X date. This came much to my surprise as that exact issue was fixed with the recall.

I have been with State Farm for 20 yrs. My brother and I have the same policy together. For some reason they moved me to a new policy without my permission. I tried several times to have them put me back on the same policy as before, but they would not do it. They gave me a bunch of word games. They have decided to go with money instead of loyalty now.

My Catalytic Converter was cut off my truck while I was on business in Houston, TX. Being that I live in Utah and was over a thousand miles from home this was scary for me. This happened on a Saturday so I tried calling my Agent, ** out of the 8155 S 4800 W, West Jordan, Ut 84088 location of State Farm. There was no response, I texted him, still no response. I went through the 24-hour claims service after that, I was placed on hold for hours and hours at a time then had the call drop multiple times. I then had the rental car company try to contact the State Farm 24-hour service, they were put on hold for hours... I was on hold at the same time as the rental shop waiting for ANYONE to answer and save me from this nightmare. Still no response. The rental company had to close and I almost was stranded without a rental car, I begged the rental company to allow me to take a vehicle, luckily they did.

State Farm, as with many insurance companies care about only ONE thing. Heavens, do not use your insurance policy that you pay thousands a year for, or you're out with the garbage. All they want is to receive your money and the heck with you. I'm not talking about neglect. I'm talking about a few altercations, like a Windshield, and two tows. You're betrayed the bad person. Unbelievable!!! I just want to say, State Farm isn't there for anyone, but themselves!!!!!

I unfortunately hit a deer and my front end was damaged to a small extent. State Farm made my car repair and rental car process seamless. Since there was no one involved in my accident besides myself, I decided to try their app to log my claim and I had a very easy experience. I didn't have to submit photos since it was a deer that caused it and it gave me next steps clearly and quickly. It gave me a list of collision centers and rental car places, let me know what my rental car allowance was since I had recently added that to my policy, and let me know my deductible clearly at the end. I did everything through the app.

State Farm, as with many insurance companies care about only 1 thing. Money. I think the best way to understand it is just to watch the Incredibles, and that scene with Bob at his job. Does it matter who is at fault? No. Does it matter what the circumstances were? No. Does it matter if anybody is being unethical? No. What matters is the cold, hard cash. You can pay thousands of dollars, have a fender bender with barely a scratch and OOOP, they had to pay money to fix it? Strike one. Soon enough, you are out with yesterday's garbage. Heaven forbid you have a child learning how to drive and something goes wrong. I can promise you it will haunt them for years to come. They say they only look at the past three years. That would be a lie. They say they have your back, and that would be a lie. Any possibility they have to pay anything, even if only partial fault, they can, and will, throw the sack at ya.

State Farm repeatedly lied about the time period they need to get payment for my claim to us. They moved the goal post each time we called. Eventually doing an electronic deposit they failed to do something on their end because literally a minute I got off the phone furious at them we received payment. However because they kept delaying payment we repeatedly had to renew our rental racking up cost despite the fact our repairs were already completed and just awaiting payment.

On Wednesday at 5:30 PM, October 12, 2023, I called the claims department for a car rental reimbursement, and the claim's rep, Alex, kept cutting me off and giving me misinformation about when my payment would come for renting a car. I asked to speak to a supervisor, and he refused. Alex hung up on me. I called back to get a supervisor, and a lady told me one would call but never contacted me.

I'm sure if they are your insurance carrier they handle things well, but if there is no witness they base their decision on the word of the two drivers without actually viewing the cars. Jordan ** claims adjuster should find a new career.

Statefarm Insurance has become a horrible and shady insurance company that lies, makes excuses and has deceptive business practices and conducts insurance fraud in attempts to not play claims they are liable for. My car was vandalized 11/15/22 State Farm had a tow truck bring my car to the wrong auto body shop then set up the claim to another body shop. This caused problems and delays. Never did they said they don't warrant the work by M and M auto. Now after they didn't complete all damage on my car State Farm says they don't warrant their work and they are not an approved partner! Unacceptable, this had to be disclosed prior to work being done!

So I want to start out by saying I was discriminated against because I am a female by the entire department including Christy **, her manager Monika and her manager Jen. They are terrible. If you want your claim to be paid out don’t go with State Farm! They are great about taking your money but not paying out for a claim they approved. I own my vehicle outright but yet said I had to get my vehicle repaired and also made the comment I was lucky to get what I did get out of them. I reported them to the insurance commissioner and will be suing them after that.

My car was damaged by a trucking company which agreed to pay $15K for my repair on a 2022 Nissan with 2,889 miles. State Farm refused to use new parts on a new car & not a certified repair shop. They sent a $7K check to cover the repair and would not escalate any discussion. Question #1: What do they plan to do with the incremental $8K they will receive from the trucking company? As a 20+ year State Farm customer I am appalled. My policy covers 3 cars, my home and life insurance. I will work with the trucking company directly and find a new insurance company. State Farm blew it!

Their customer hit the rear bumper and tailgate of My car and My car was damaged due to this accident. But they said they will only pay me $486 and that is not Fair at all. Because the repair cost of this accident was much higher than this, but they said that my car was damaged before and they said that they will not pay for it. But that wasn't true. They lied to me and gave me $486 to not pay for the damage amount of my car, they didn't care about me and treated me very badly. I will not prefer to State Farm exactly!

I've been a customer of State Farm for over 20 years. I have had no claims and they increased my premium 43%. They say it's because all the other insurance companies are pulling out of Florida so they must charge more. But 43%? That is RIDICULOUS. They are ** small business owners.

We have done business with Chris Tulloch for several years and he is always very honest and quick to respond. He goes above and beyond to make certain we have the coverage needed and understand all of our options! You could not ask for a more trustworthy Agent on your side!

I contracted State Farm for auto and rental insurance 28 days before my old insurance would be terminated. I gave them all the information they requested for a quote, including information about a ticket we had. They gave me a quote for 6 months and I paid for it 20 days before the policy would go into effect. Three days before the policy started, I received three letters (one for each vehicle) with an 'adjustment, making the quote they initially gave me more expensive. They declined waiving this new quote and I was told, on the day of when the policy would go into effect, that they were hoping to keep my business but, if I chose to cancel it, they would refund the premiums. This means I would have to find another insurance right away or be stuck with a company that took a long time to process my application. These are the type of practices that make companies these days untrustworthy.

State Farm has been overcharging us and misadvising us for years and years. We found out when we went to go get new insurance after your rate hiked us twice in 1 year adding insult to injury and double overcharging us, on top of what you already misadvised and pillaged us on our policy. State Farm is going to lose their butts on their ** business moves because of their unprofessionalism and their win win for State Farm and screw the customer. And rightly so! 1 suggestion from a professional State Farm agent could have saved us thousands over the years we were overinsuring ourselves but no. The greed was more important to your agents. Never again! We are disgusted with this sham of an insurance company.

Drive Safe and Save is designed to intrude on your privacy by monitoring you ALL THE TIME - whether you are driving or not. They want to log where you are and what you are doing even if you are on a holiday 3000 miles away and your car is at home. That's what I noticed happened to me. I took a flight into San Diego and spent some time in Mexico. I never rented a car and my car stayed at home 3000 miles away. My iPhone warns me that State Farm app is tracking me 30 times a day. YES they want to know where I am walking, eating and crapping. This App is not about Saving a few bucks for driving less - They want to track and log your activity and perhaps sell it to some corporation or country to harvest it for power and profit. Makes you feel like you are on a leash. Makes me feel violated. How is this even legal. Where is our government. Sold out??

Steve ** has been my agent for fifteen years. I really never had much contact with this agent until recently when my rate 29% in a year for my car insurance. My small, Mazda SUV is over six years old. No speeding tickets or at fault accidents. I have a great credit rating. Have home and auto together. I am 60 years old and live in the suburbs. Only issue was while I was at swim with my disabled son, my car was ran into by another car (just prior to my rates going up). Interesting--I wasn't even in the car!!! The house has had no claims and I lived her for 30 years!! I did the Lexis Nexis report and no answers there either. Steve just didn't know why-- only possibilities. No answers. We emailed and phone calls over and over even though all of his "possible scenarios why" were disproven. He would give me possible reasons why- which were not factual.

I've had State Farm insurance for over a decade. But recently State Farm added coverage to my policy without informing me (just like Wells Fargo did with bank accounts) and insists that I pay for it. When I complained, my complaints went unanswered. And State Farm doesn't send proof of insurance cards on time, meaning you're driving illegally. If State Farm can't handle the basics of insurance responsibly, and won't respond reasonably to genuine complaints, it has no credibility. After all, insurance is only their promise to do what they say they will do. If they ignore the facts when only $100 is on the line, imagine what they will do when the claim is in the thousands or more. Goodbye State Farm.

This insurer is not " your good neighbor" and "never there" to help. Simply put my vehicle was rear ended by their insured in Sept. 2022. Determined a total loss nearly 4 months later which was established 3 days in. The agent said after numerous contact attempts in 3 months or more never viewed the uploaded total loss photos. It is May 2023. An offer was given which was not actual cash value. I followed their rules and presented 3 examples of actual cash value. One of their quotes was a vehicle that had hit a tree for a comparable to lower the actual cash value. They ignored the counter offer.

If you have or are buying Auto Insurance in Michigan or if you are Disabled – READ THIS. Michigan used to have the HIGHEST insurance premiums in the country, by far. No, not b/c of car theft, it was b/c we were all required to pay for UNLIMITED PIP, no choice. As of July 1, 2020, b/c of Senate Bill 1, Unlimited PIP was no longer mandated. This is a LAW in the state of MI. But I can tell you, every single auto insurance co. I’ve dealt with has STILL tried to charge the FULL premium for PIP, even if you have your own medical insurance, they do not allow you to opt-out, or they try to hide this fee in their billing.

Absolutely horrible experience. I have been a State Farm client for 17 years... Never been in an accident. Someone backed into my vehicle in the parking lot where I reside. There was a witness statement, police report and footage of the incident however, because the witness (for unknown reasons) did not want to make a recorded statement for State Farm, the claim was denied (the party who hit my vehicle was also a State Farm client)... My vehicle will not be repaired unless I pay for it. I had no fault in this whatsoever so I'm questioning what have I been paying for all these years? To top it off, I'm the one who had to pay for and submit the police report and footage, they did absolutely nothing to reach out to the officer or police department in order to obtain the footage. They definitely do not care about their clientele, just another greedy business, in my opinion.

Pat ** with State Farm claims department called to help me navigate a claim I wanted to submit to State Farm. Pat gave me very good instructions on what to do to submit the claim. I gave the data requested to Pat in the evening same day. I had the claim back and submitted it the next morning with a check in the mail in just a few days. I can't thank SF enough. I appreciate Pat's attitude in helping me get this claim developed. Pat is someone State Farm should recognize for his customer-in attitude. Pat was awesome! Thank you State Farm.

SF insured caused a wreck which I was involved in on 1/24/2023. I was at ZERO fault. SF refuses to cover OEM parts for a Porsche that is certified. If non-OEM parts are put on a certified vehicle, it voids the certification. Also repairs are being made by a Porsche certified repair shop. Porsche does not allow them to put non-approved parts on a Porsche. I refuse to pay the $1720.98 difference because I was not at fault AND SF has to put my car back to pre accident condition which includes its certification.

I gave this company 1 star but it should be LESS! I purchased a new car outright. All of the "t's" were crossed and the "i's" dotted while I was at the dealership finalizing the paperwork, I got the car home and within 2 weeks I received a cancellation letter from State Farm. The letter (in writing) claimed that the reason I was being cancelled was because I was driving another car illegally for 6 months prior to the purchase of the policy I had just got. I did not own a car for over a year prior to the purchase of this car. Try as I might. I could NOT get a hold of anyone in underwriting. My agent was NO help. They kept telling me that the reason this all happened was because the wrong model of car was put on the original paperwork - but the letter blamed ME. I got really mad and upset - and was FORCED to change agents. I feel like I was treated horribly and they just don't care.

Please please be very careful with this agency. Ana Maria ** was supposed to cancel my new policy on 2/10/23 since I chose to not purchase the new car. Every few days I would reach out to her via phone and email and was continuously told my refund will be "credited back to my card" in a few days. Every time I reached out the answer was "another one or two days". By 3/3/23 I still did not receive it.

They nickel and dime you to death before paying a damage claim. They try to use used parts even on a new luxury car. They take forever to respond as well and meanwhile your car remains in the shop unfixed! Of course it might be faster if you use one of their own shops but then you have no control whatsoever. Even the body shops hate dealing with this company.

I purchased an auto policy for 6 months that ended January 17th and new policy started the 18th. On January 18th 2023 the new premium started and I wanted out since it increase a lot. I forgot it was on autopay so I had to contact the company and give them proof I had new insurance and was told I would get my refund after it went to underwriting. First of all the premium was $488.95 that was taken and they owed me 3 of the 4 weeks but I received in the mail $85.53. Now I know anyone with any sense understands that's not right. I've spent the better part of 2 weeks going back and forth with the agent which each time says it's the underwriter that determines the refund and even agrees with me that's not right. Several times the agent went back and forth with the underwriters and even told me they owed me more but would call us back the next day.

I have had a policy with State Farm for nearly 10 years. I have been satisfied with them up until my most recent experience. I was very hopeful given my other experiences, however, this was terrible, to say the least. State Farm and its employees have shown their true colors: they are great until you need them, and then they want to process you as quickly as possible. An insurance agency should have goals of being efficient, accurate, and fair. I am now clear that State Farm only cares to move claims through its process as quickly as possible, even without all supporting documentation and reports. Prior to State Farm, I was with one of their largest competitors and was treated much better. I am disappointed and am in the process of changing my insurance agency. I may later find that they are not any better, but I will not continue to give my business to a company that favors speed over precision.

We have had State Farm for 12 yrs. Our 1st Auto claim has been ridiculous. Due to the pandemic parts have taken longer to receive, which is understandable. However, State Farm doesn't care, they didn't offer to extend our rental car so we have been a one car family for 3 weeks. Then today we get a call from our repair shop to let us know our vehicle is ready but they can't release it because State Farm sent the payment to the wrong collision repair shop. Now we are trying to figure out how to get the money to our actual repair shop so they can release our car. We have been without our vehicle for 6 weeks now. I'm not sure how they could have made such a mistake when they had been dealing with our repair shop during the whole process. Not satisfied at all and will be looking for a new insurance company.

This company had a client who hit my car and they sue me ... The wreck happen in November 2022 but they put it on my credit 2 weeks later ... Didn't give me a chance to make arrangements or to fight it. They are a shady bunch of thieves...Out to destroy people's credit ...

This is by far the worst Insurance company in the world. I have been trying to get my vehicle from tow yard to Body Shop for 2 weeks now. Claims agents keep telling me that it will be taken care of the next day. Still not taken care of. Now they are sending me to their tow Vendor (Agero) and they are giving me same runaround. I'm already going through a nightmare with the accident, I expect a insurance company to help me.

My daughter was in a car accident 12-03-22 and this auto claim has been a nightmare! The vehicle was supposed to be towed that day to repair shop but never happened. The 2nd shop, who agreed to accept, never received the vehicle. The vendor that StateFarm uses to hire tow company stated “too late to drop car off, repair shop won’t accept it “, which we confirmed was due to the delay of the tow company. So instead of delivering the vehicle, they left the car in a tow lot nearby in efforts to increase the amount of storage fees StateFarm would have to pay.

Horrible horrible horrible insurance company. They are incompetent and will have you call them 100x to get nowhere!! You will be punished even if you are not at fault! My car was hit while it was parked and these people treat me like I'm not their customer. They are not a good neighbor! The worst insurance experience I've ever encountered. I will be moving all of my policies elsewhere for sure!

WORST experience with an insurance Company in my 33 years of driving and I used to be a State Farm customer (never will be again). I was involved in an accident (no fault of my own, the State Farm driver got a ticket for the accident). Since the State Farm customer was clearly at fault, I filed the claim myself with State Farm instead of going through my insurance Company so I'm not out my deductible for several months. Since my car was still technically "driveable" although the bumper is hanging down etc.., they wouldn't even send an adjuster out to see the car.

We filed a claim for our daughter's vehicle on November 24th. We are going on two weeks without a vehicle or a decision on our claim. There has been lack of communication as to when we are going to get word on a decision to total it or receive a check for the worth of the car. My husband has spent a lot of time on the phone trying to speak with the right person to get this figured out. We have had good service in the past, but this has been a frustrating situation because our daughter lives in Lacrosse and we are having to get a different vehicle to her and wait to find out what the situation will be with this car.

State Farm is not the insurance to use. I got into and accident at 730pm, call for tow, submitted the claim. Now it's 630am the next day still no tow with children on the side of the Rd. Made about 50 different calls literally to still not have nothing done. Every keep transferring me or say they setting it up but still no tow. Service I have towing, rental, all of the above with full coverage high insurance that they have.

In the state of MN (can't speak to others, may apply) if you accidently hit a relative's car that also lives with you, such as an adult child, mother-in-law etc, State Farm will not cover the accident. This is an exclusion on their policy, my exclusion are listed on pages 9 and 10 of my policy. In our case our son's insurance will pay for his damages caused by my wife hitting his car. His insurance company wants to be reimbursed for the damages so they'll come after my wife for the entire $2300 bill. State Farm will NOT cover this per their exclusions. You have NO coverage in this instance and have to pay for all the damages. I've filed a complaint with the insurance commissioner of MN and waiting on a review of my case.

In July, I bought insurance from State Farm online for my cheap 2008 Kia Optima car. I chose full coverage on the site. 3 days ago my car was stolen with all my stuff (phone, cards, cash and etc.). I contacted my agent and he told me that I had not full coverage insurance. And to be more precise, the minimum insurance. I was at a loss because it turns out I was paying $200 every month for a minimum insurance of car's cost of only $7,000!!! I am 26 years old, I have been driving a car for 7 years without incident and I have been driving in the USA for half a year.

My car was unattended and not running in my garage. When entering my house I pressed the garage door close button and the garage door closed, raking my liftgate as it closed. Damage is cosmetic but will cost in the neighborhood of $1500 to $2000. Several deep gouges and slight dents. My car has a red color tint coat red paint which is premium cost.

My vehicle was hit while parked, no fault of my own, I have full coverage, State Farm forced me to accept very shoddy body work with quarter panel filled with 2 inches of Bondo, looks horrible and completely devalues my vehicle. Quarter panel should have been replaced. Car is now worth several thousand dollars less.

8/30 vehicle overheated middle of the night on 2 lane Highway, ordered Roadside service through my State Farm 24/7 Roadside service, later to find out AGERO. NEITHER THE TOW TRUCK SHOWED AND THE INCORRECT ADDRESS WAS GIVEN TO LYFT DRIVER. "Then AGERO tells me I don't even have insurance". This left me no choice but to drive my overheated Jeep home. Now I have a cracked radiator and a estimate of 2100 to fix my jeep. After filing a complaint thru my insurance agent Theresa ** I got a call after a so called investigation that yes they have issues and the issues have been sent to department heads for training. Then so generously offered a 100.00 Gift Card. Shove that Gift Card State Farm 24 7 roadside service/AGERO. I was covered by my policy and advised State Farm my home and car insurance is being moved

Filed claim with State Farm Insurance Company 6/13/2022 for an accident on 6/10/2022 involving my vehicle. The vehicle was damaged, State Farm has received a secondary supplemental claim from the body shop on 8/18/2022 totaling $16581.54 that has not been approved since that date. There has been no communication or action from State Farm, with me or body shop since 8/18/22. Due to a reduction of the original supplemental claim submitted by body shop to State Farm, with no response to my many email requests for information about my claim from State Farm, I hired an independent appraiser/collision specialist, invoking my policy appraisal clause on 8/1/2022 with State Farm. State Farm has refused to provide the name and contact information of their hired independent appraiser to me. Rental expires 9/16/22.

I am officially at two weeks since we called State Farm to get our car towed 52 miles to the approved repair center after an accident with a police report. My vehicle is still in the same city as the accident even though I have placed 20 separate phone to State Farm, Agero & the repair center during that time.

State Farm is dangerously incompetent. They failed to properly process my case in a $1,000,000+ collision lawsuit. I was served a lawsuit initiated by the other driver in a collision. The citation required a written response within 22 days. I notified State Farm within 24 hours of receiving the citation. State Farm told me that a defense attorney would contact me by the end of the week.

They provide you with a low quote to get you signed up with a new policy. Then they threaten to cancel your new policy within one month or else you have to pay more than double your quoted rates if you want to keep your auto insurance. Their only excuse for the price hike and canceling of the policy is I have a poor credit score. It doesn't matter to this Company that I have zero claims, zero accidents, and no traffic violations on my record. These important factors should always outweigh credit score when it comes to risk factor calculation algorithms Completely deceptive, unfair price gouging, discrimination intentionally causing adverse effects to consumers. This company only cares about lining their corporate pockets. Insurance companies and their underwriters need to be held accountable for their dishonorable shady corruptive practices.

My experience with State Farm is negative. I obtained a quote for auto and homeowners insurance. The coverage was good and affordable so I went ahead with binding. After paying for the auto in full, they inform me that there is a $250 inspection required to bind the homeowners. They did not inform me of this prior, nor is the condition listed on the written quote provided. I told them to cancel. This is fundamentally dishonest and unethical.