State Farm Car Insurance Reviews

Insurance increased 15% from the previous 6 months, however I received a letter than I must switch to my bank ACH to save them less than 3% on card charges from VISA. I find it ironic.

Working with Rosie ** at State Farm Total Loss Department has been one of the most upsetting and frustrating experiences I’ve ever had during an already stressful situation. From the beginning, the communication felt dismissive and careless. I was given a strict February 6, 2026 deadline to accept the total loss settlement — which I met. Only after complying was I informed that there was no agreement in place with the repair shop and that additional days were needed to “figure out” storage and vehicle release. That failure to disclose critical information caused unnecessary delays and mounting storage fees. Throughout this process, I felt unheard, disregarded, and treated as though my time and financial burden simply didn’t matter. There was no urgency, no ownership, and no proactive effort to resolve issues that were entirely within the company’s control.

If I could leave State Farm a negative review I would. They take your money, but DO NOT stand behind their policies. Home, auto, trailers, campers, doesn’t matter, they do not stand behind the policies they sell. I have had insurance with State Farm for 50 years. Customer loyalty, doesn’t matter with State Farm. RUN from State Farm as fast as possible! You would have the same coverage if you took your money and struck a match to it and watch it burn. Jump on the class action lawsuit suit that is against State Farm.

I've left State Farm after 44 years! They were great up until I moved to Oregon. I'm being ripped off these days. Agent commissions I think. I'm 70 and drive the car once a week. The older I get and the less I drive the higher my payments become. That is being ripped off!

My husband and I have been with State Farm since 1974 and I can tell you right now they have become one of the greediest companies ever. They don’t care that you’ve been a great customer with minimal claims. The only thing they strive to achieve is to give their CEO a 27% increase Bonus at the end of the year. In order to do that, they raise individual rates every 6 months even doubling coverage. They use scare tactics to keep you from reporting minor claims with double cost of coverage or cancellation. It’s very discouraging to know when you do everything right someone takes advantage and brutalizes you.

Ask many times regarding refund. I cancelled policy. I was also roped in to adding renters insurance. Response was requested through email and text. No response. Distasteful to say the least. They are holding a little less than 500.00. I am retired and on a fixed income and need an answer.

This has been the most horrible experience I’ve had in any situation. An uninsured driver totaled my vehicle and State Farm left me with 0 transportation after all was said and done. I pay for several thousands of dollars in coverage and not only did they total a drivable vehicle with rear body damage, which was salvageable per the mechanic, they are leaving me without transportation until I can purchase a new vehicle. I attempted to negotiate and explain it takes more than a week to get a vehicle, they will not allow me to keep the rental another 3 days despite my coverage being up to 1500 for a rental. Their policies are predatory and I ended up having to hire an attorney for the bodily injury claim as I am afraid State Farm will deny the claim.

Soon to be a former State Farm member after 25+ years. I have received the WORST claims experience EVER! I would highly recommend you run from their approved vendors. State Farm website list their preferred vendors, guarantee a complication date. I am now on my 5th GUARANTEED date with little to no help from the company pay premiums too. I have been without a vehicle/rental for weeks now.

Very disappointing claims experience with State Farm. Incorrect information was entered on the Power of Attorney which caused unnecessary delays. I was told this was entered “by accident,” which is unacceptable. State Farm also claims the POA was mailed, but we never received it. Multiple calls and emails have gone unanswered, further delaying the claim. This has been the worst claims experience I’ve had, and the lack of accuracy and communication is extremely frustrating.

Had a wreck October 14. On October 16 the company that I took my car to to get repairs sent in a quote to State Farm claims. I followed up every week. It took them a month before they sent their adjuster out to the company then because of this delay, the company charged them a storage fee in which then they stick me with $1000 of. Took 90 days to get my claim finished. Then their insurance paid only $10,800 on a $38,000 2018 car that had been insured with him since 2019 when I bought the car. It is now six years old. Retail pricing on the Internet that I can find is between 13 and 15,000.

After 15 Years with State Farm, I’ve Never Felt More Disrespected. If there were a zero-star option, I’d choose it. I’ve been with State Farm for over 15 years, and I used to speak highly of them — but the way they’ve handled my recent claims has been appalling. I’ve now had two separate claims — one for my totaled car and one for a life insurance policy payout — and both have been a nightmare.

I've been with State Farm for over 25 years. About 5 years ago a kid who was drunk and high when he ran into my house. He caused $70K plus in damages. He didn't have insurance, so I "HAD" to file it on my HO's. to get it fixed. I just received a notice of cancellation the other day, so I contacted my agent who filed an appeal, but they denied that as well. I have only had one other claim about 10 years ago when I hit a deer. I honestly thought everything was good because it's been so long. Now my hope is that people will see this and say "F" you state farm and take their business elsewhere.

State Farm Left Me Over a Month Without a Vehicle – No Communication, No Resolution. I am extremely frustrated with State Farm’s handling of my claim (**) from an accident on October 28, 2025. No one contacted me after I filed the claim. I had to call repeatedly just to get basic information. The adjuster, Danielle Jenkins, has offered no progress and continues delaying everything.

On approximately middle of May 2025, I filed a front windshield claim with State Farm insurance. They sent this claim to their third party Lynx. Lynx called and set up a time to have it replaced at my home. When the installer arrived, he proceeded to remove and replace the glass. When this happened, he broke the front camera cover behind my rear mirror. In addition to the broken camera cover he installed a defective windshield. Notified State Farm through their claims handler ** to complain. He started a claim **.

State Farm has delivered the worst insurance experience I’ve ever encountered. A contractor insured by State Farm made a clear installation error that caused one of my rooftop HVAC units to burn up. State Farm confirmed the contractor was covered, yet after over ten months, they still claim my file is “under review.” My tenants have no heat, and State Farm repeatedly avoids calls, emails, and accountability. Only after I provided their own certificate of insurance did they admit coverage. Nearly eleven months later, I still have no answers. Absolutely unacceptable company to work with.

Updated on 11/25/2025: Went to pick up my car today after writing the first review and "WOW"! The State Farm adjuster declined to pay the full amount owed to the body shop! I had to pay the difference owed! Over $2,000.00!!! to get my car back! I called State Farm to see what happened and was told the body shop I used wasn't in their network, so any differences are on me! Let this be a lesson for everybody about buying a policy from State Farm! I am now filing a complaint with the Arizona Department of Insurance! Signing up with a better insurance company this week! The cheaper rates will allow me to make up my losses over time if I lose the complaint? FYI

State Farm Reedsburg WI. Wonderful experience. First time going for quotes in over 20 years. Sam at Reedsburg WI has as fantastic. Thanks for all your help and look forward to years as bring a State Farm customer.

Our agent is amazing. But filing a claim is an absolute nightmare. No one returns emails or phone calls. I had to reach out to my agent to get connected every time. The preferred shop that they recommended was awful. They had my car two weeks. No estimate and when I questioned the owner he was extremely rude and said to just come get the car because he was busy. The amazing customer service provided by my agent does not carry over unfortunately.

I paid for 6 month contract. Many things went wrong on their end with payments from my bank account in limbo so There were times I had to pay double. Along with terrible customer service, while being left with no answers as to why certain things were happening with my account. I tried several times to work with them because who wants to cancel their insurance in the middle of a contract plus the consequences of being without insurance when you have a LIEN HOLDER ARE EXPENSIVE!!!

Since 1996, I have been a client of State Farm. In 2023, State Farm admitted liability in a collision involving one of our company’s work vans. Despite this acknowledgment, State Farm approved a rental van for our use. However, after the claim was filed, State Farm informed us that they would not cover the majority of the rental expenses. Furthermore, the claims representative, Karla, exhibited unprofessional and rude behavior throughout the process. This summary provides a concise overview of the unsatisfactory situation we have encountered with State Farm.

I recently had the pleasure of meeting with Ms Corresia **, a State Farm agent. She was friendly, knowledgeable, and very patient with me and my concerns about my policies. I highly recommend them to anyone looking for an insurance agency that puts customers first.

Horrible! Paid extra for roadside assistance. Used it 4 times over a 3 year period d/t battery dying. Received email stating they were dropping me and would no longer insure my cars due to "too many claims". I had no claims other than roadside assistance. They gave me no warning that this would happen if I used the service I was paying extra for. I would have just kept my AAA policy instead of paying for State Farm's scam if I realized they expected you to pay them but not actually utilize their service. Their loss. I will probably buy a new car within the next year or so because of the problems I've had, and I bundle my home and 2 cars, so I switched everything to another insurer. I have no idea how this equates to good business or good customer service.

Had State Farm for 40 years and then all of a sudden the company went corporate vulture. With auto rates far exceeding the amount allowed by NC and then Home Owners following suit, you have to be slow to do business with them.

I like to take the time to write review for State Farm agency in Riverview, FL. My salesperson was Latisha-**. She did her own research prior to reaching out to me to explain how I can save more money with economy nowadays by combining my home and auto insurance with State Farm. She was patient and friendly by taking the time to answer all my questions and concerns. I have been with them for auto insurance for many years and always receive great customer service. Your assistance was very much appreciated and I am happy to be doing business with this company.

We have been with State Farm for just a couple months and it has been a hassle the entire time. They are refusing to acknowledge that our situation has changed from the previous provider we had, nationwide. They have multiple people listed on our coverage and 4 of those are the same person just a different variation of the name. Even after multiple documents submitted proving the names are wrong and that we only have 2 people that are using the cars they still want to fight us and claim several people on our coverage.

DO NOT Trust State Farm – They’ve Become a Complete Rip-Off. I’m beyond disappointed with my experience as a State Farm customer. What they advertise and what they actually deliver are two completely different things. Their actions show no honesty, no accountability, and zero concern for the customer. I was involved in an accident and instead of supporting me, State Farm did everything they could to avoid paying for the repairs. They’ve made excuse after excuse, lied, gaslighted, and dismissed my concerns. Their customer service is nonexistent, and they clearly do not honor their mission statement.

Their insurer is at fault for the accident, and they accepted the blame. However, a week later, I still can't get State Farm to pay for my car rental. They keep giving me the runaround and switching agents. Then they tell me today that I can only talk to the Adjuster. They refused to connect me with a manager, and the Adjuster doesn't take action or return calls. They are a big joke. I would never get insurance with them.

I would give ZERO stars if able to. I have spent the last two months trying to get a refund for my mother's and sister's auto insurance policy. My sister passed away in July (2025). A new policy was set up with my and my mother's name. The premiums were taken out of my mother's checking account. A refund was issued due to the cancellation of the prior policy and this was deposited into my deceased sister's bank account. She had no money in her account and I cannot get access to this money. I have spoken with two different agents about a dozen times. I am told that nothing can be done since the money went into a bank account. This money would help our 85 year mother living on a fixed income. I understand the complexity of the situation but this is horrible customer service.

I have a home and auto policy with State Farm. They partially denied a hail damage claim documenting that there was some damage due to hail, but mostly "wear and tear". I disagreed and requested a second adjuster come out and take another look. That request was denied. I was on that roof, the hail damage was obvious. I'm finding out from more and more folks around town that SF has a reputation for not paying out home claims. I have no confidence that they will handle a more serious emergency in the future. Will be cancelling our policy ASAP!! What an awful experience!

This entire experience with State Farm has been a never-ending nightmare. Even if it eventually stops, the damage is done — the stress, frustration, and the feeling of being treated unfairly will last forever. The appraisal process was deeply unprofessional and biased. The appraiser was not objective, and instead of doing his job properly, he delayed, procrastinated, and retaliated for being challenged on his conduct. Instead of following manufacturer safety standards, he attempted to pressure me into accepting unsafe shortcuts.