State Farm Car Insurance Reviews

State Farm has delivered the worst insurance experience I’ve ever encountered. A contractor insured by State Farm made a clear installation error that caused one of my rooftop HVAC units to burn up. State Farm confirmed the contractor was covered, yet after over ten months, they still claim my file is “under review.” My tenants have no heat, and State Farm repeatedly avoids calls, emails, and accountability. Only after I provided their own certificate of insurance did they admit coverage. Nearly eleven months later, I still have no answers. Absolutely unacceptable company to work with.

Updated on 11/25/2025: Went to pick up my car today after writing the first review and "WOW"! The State Farm adjuster declined to pay the full amount owed to the body shop! I had to pay the difference owed! Over $2,000.00!!! to get my car back! I called State Farm to see what happened and was told the body shop I used wasn't in their network, so any differences are on me! Let this be a lesson for everybody about buying a policy from State Farm! I am now filing a complaint with the Arizona Department of Insurance! Signing up with a better insurance company this week! The cheaper rates will allow me to make up my losses over time if I lose the complaint? FYI

State Farm Reedsburg WI. Wonderful experience. First time going for quotes in over 20 years. Sam at Reedsburg WI has as fantastic. Thanks for all your help and look forward to years as bring a State Farm customer.

Our agent is amazing. But filing a claim is an absolute nightmare. No one returns emails or phone calls. I had to reach out to my agent to get connected every time. The preferred shop that they recommended was awful. They had my car two weeks. No estimate and when I questioned the owner he was extremely rude and said to just come get the car because he was busy. The amazing customer service provided by my agent does not carry over unfortunately.

I paid for 6 month contract. Many things went wrong on their end with payments from my bank account in limbo so There were times I had to pay double. Along with terrible customer service, while being left with no answers as to why certain things were happening with my account. I tried several times to work with them because who wants to cancel their insurance in the middle of a contract plus the consequences of being without insurance when you have a LIEN HOLDER ARE EXPENSIVE!!!

Since 1996, I have been a client of State Farm. In 2023, State Farm admitted liability in a collision involving one of our company’s work vans. Despite this acknowledgment, State Farm approved a rental van for our use. However, after the claim was filed, State Farm informed us that they would not cover the majority of the rental expenses. Furthermore, the claims representative, Karla, exhibited unprofessional and rude behavior throughout the process. This summary provides a concise overview of the unsatisfactory situation we have encountered with State Farm.

I recently had the pleasure of meeting with Ms Corresia **, a State Farm agent. She was friendly, knowledgeable, and very patient with me and my concerns about my policies. I highly recommend them to anyone looking for an insurance agency that puts customers first.

Horrible! Paid extra for roadside assistance. Used it 4 times over a 3 year period d/t battery dying. Received email stating they were dropping me and would no longer insure my cars due to "too many claims". I had no claims other than roadside assistance. They gave me no warning that this would happen if I used the service I was paying extra for. I would have just kept my AAA policy instead of paying for State Farm's scam if I realized they expected you to pay them but not actually utilize their service. Their loss. I will probably buy a new car within the next year or so because of the problems I've had, and I bundle my home and 2 cars, so I switched everything to another insurer. I have no idea how this equates to good business or good customer service.

Had State Farm for 40 years and then all of a sudden the company went corporate vulture. With auto rates far exceeding the amount allowed by NC and then Home Owners following suit, you have to be slow to do business with them.

I like to take the time to write review for State Farm agency in Riverview, FL. My salesperson was Latisha-**. She did her own research prior to reaching out to me to explain how I can save more money with economy nowadays by combining my home and auto insurance with State Farm. She was patient and friendly by taking the time to answer all my questions and concerns. I have been with them for auto insurance for many years and always receive great customer service. Your assistance was very much appreciated and I am happy to be doing business with this company.

We have been with State Farm for just a couple months and it has been a hassle the entire time. They are refusing to acknowledge that our situation has changed from the previous provider we had, nationwide. They have multiple people listed on our coverage and 4 of those are the same person just a different variation of the name. Even after multiple documents submitted proving the names are wrong and that we only have 2 people that are using the cars they still want to fight us and claim several people on our coverage.

DO NOT Trust State Farm – They’ve Become a Complete Rip-Off. I’m beyond disappointed with my experience as a State Farm customer. What they advertise and what they actually deliver are two completely different things. Their actions show no honesty, no accountability, and zero concern for the customer. I was involved in an accident and instead of supporting me, State Farm did everything they could to avoid paying for the repairs. They’ve made excuse after excuse, lied, gaslighted, and dismissed my concerns. Their customer service is nonexistent, and they clearly do not honor their mission statement.

Their insurer is at fault for the accident, and they accepted the blame. However, a week later, I still can't get State Farm to pay for my car rental. They keep giving me the runaround and switching agents. Then they tell me today that I can only talk to the Adjuster. They refused to connect me with a manager, and the Adjuster doesn't take action or return calls. They are a big joke. I would never get insurance with them.

I would give ZERO stars if able to. I have spent the last two months trying to get a refund for my mother's and sister's auto insurance policy. My sister passed away in July (2025). A new policy was set up with my and my mother's name. The premiums were taken out of my mother's checking account. A refund was issued due to the cancellation of the prior policy and this was deposited into my deceased sister's bank account. She had no money in her account and I cannot get access to this money. I have spoken with two different agents about a dozen times. I am told that nothing can be done since the money went into a bank account. This money would help our 85 year mother living on a fixed income. I understand the complexity of the situation but this is horrible customer service.

I have a home and auto policy with State Farm. They partially denied a hail damage claim documenting that there was some damage due to hail, but mostly "wear and tear". I disagreed and requested a second adjuster come out and take another look. That request was denied. I was on that roof, the hail damage was obvious. I'm finding out from more and more folks around town that SF has a reputation for not paying out home claims. I have no confidence that they will handle a more serious emergency in the future. Will be cancelling our policy ASAP!! What an awful experience!

This entire experience with State Farm has been a never-ending nightmare. Even if it eventually stops, the damage is done — the stress, frustration, and the feeling of being treated unfairly will last forever. The appraisal process was deeply unprofessional and biased. The appraiser was not objective, and instead of doing his job properly, he delayed, procrastinated, and retaliated for being challenged on his conduct. Instead of following manufacturer safety standards, he attempted to pressure me into accepting unsafe shortcuts.

I’ve been a State Farm customer for almost 15 years, and last week I changed to a different company because they increased my premiums with 30% on 3 cars and home insurance. The agent didn’t cancel my policies with the date that I have switched to another company, leaving the coverage on for another 10 days for the cars and when I find out I called her back and she said that she apologize for the inconvenience. Ok, I got that but who will give me my money back for those 10 days. So …. I ended up having double coverage for my cars from 2 different insurance companies for 10 days. Very disappointed and I truly regret not switching earlier.

I had comprehensive coverage, which should pay for the damage caused by hitting a deer. Beside the dents and scrapes, the only operational damage was a single malfunctioning high beam. State Farm declared the vehicle totaled, and allowed me to retain it, paying me only the scrap value. The value assessment, using comparable (?) vehicles - not a single one of my home state - seemed questionable.

State Farm is a total rip-off! You will find out when they deny your claim after you've paid their premiums for 50 years. After a terrible hailstorm, all of my neighbors were getting roof replacements. State Farm denied mine. I even had the agent Briana ** come to my neighborhood and I showed her all of the homes around mine that were getting roofs replaced. State Farm still denied my claim. If I could give them zero stars, I definitely would.

Absolutely awful service. I've had them for two months, but halfway through the second month, as I'm paying my bills, I randomly see they've raised my car insurance by $500 dollars. I called my agent, they confirmed that all my information is correct. Then tell me they will try to find out why it happened. They never give me any information or reason, and I'm left scrambling to change car insurance on my lunch breaks. Now they are failing to bill my escrow for home insurance and say I'm late!?

The claims process with State Farm is completely unfair. I was rear-ended by one of their insured drivers while slowing down to safely turn into my home. Despite this, I was told by their agent that I am partially at fault. Their reasoning? A so-called “witness” who was driving behind the insured (and could not have possibly seen what actually happened) claimed otherwise.

With State Farm for nearly 20 years. State Farm finally priced me out. One claim in that time, a Deer hit my car. My agent for the past ten or so years was not dependable, his answer to most of my questions- "That's how it is." Not an agent for his customers. State Farm has no more customer loyalty, cares less about the customer. It's all about the money with State Farm. Finally shopped around and found the very same policy with two other major insurance companies for 40 to 43 dollars less a month, that's a month! And left State Farm!!

Worst insurance company out there. Especially for vehicles. They do not pay competitive rates or even use good quality parts. Unless you want to get stuck with a bill stay away from these criminals...

The worst insurance company out there! Been giving us the run around for a month now! My car was hit while I was at work and legally parked, sent them the estimate and police report 4 time now because they keep claiming they don't have it on file..

I think they're being deceptive. A while back they said I could get cheaper car insurance if I also opted for a life insurance plan. So my car insurance went from $100 to $70 with $25 in life insurance. So it seemed like a good deal. However when I cancelled my car insurance they didn't cancel the life insurance. And when I tried to cancel the life insurance I had to submit a cancellation form in person, which was denied 3 times for various reasons. Bottom line, I think they were playing tricks, and they might do this sort of thing if you ever try to make a claim.

I have had a very disappointing experience with State Farm and will never be using them again. When I first signed up, their rates were competitive, but over time, my premiums were repeatedly increased without a clear explanation. In addition to the rate hikes, I received frequent, persistent calls from my agent trying to sell life insurance. After months of these calls, I finally agreed to a policy. However, due to an error on the agent’s end, the paperwork had to be amended. The amendment form was supposedly mailed to me, but it never arrived. Despite multiple calls to address the issue, I was simply told it “must be stuck in the mail.” A couple of weeks later, I received a letter stating my life insurance policy was canceled for not signing the amendment — something I couldn’t do because I never received it.

Had for 14 years.. had a Lowe's truck hit and run me..dragged my car and blew reverse gear out.. State Farm refuses to pay out and tells me there ain't sufficient evidence to go after the lowes truck ..even though whole thing was caught on camera. State Farm is a fraud.

It's not just that State Farm uses dishonest methods to deny claims (don't they all do that?). They also use strong-arm tactics to intimidate client from making any further claims. My contractor filed a claim on the roof. They denied it...okay. They also used it as an excuse to raise my premiums, and to remove roof coverage from my policy...making sure I knew that any further claims could cost me more than I can afford. State Farm is dirty, and they're happy to trample on "little people" if it saves them money. Stay away.

Absolute criminals, a shop did extensive work on our vehicle as per the estimate they were provided by SF photo claims. A field adjuster deleted majority of the work the shop had completed while doing a supplement for additional damages (I had pointed out) saying it wasn’t related to the loss when he never had contacted me to ask (a tree fell on my car). Glenn from SF delayed the process for weeks playing games with the shop and I was stuck having to pay for the work out of my pocket that SF says was unrelated but was.

Was the worst experience of my life. Trying to get payment from an accident that wasn't your fault is almost impossible. It's been two months and my truck was totalled by one of their customers and haven't received a penny yet. They have my money that is do me and have my truck that was totalled. I still have nothing. Going to have to spend money on a lawyer now. Definitely going to the news stations. Somebody will take this story

State Farm customer service is beyond terrible. When you call, you get an automated voice that can't understand simple numbers and letters and have to repeat yourself 8 times just for the automated voice to say they don't understand. Then when you actually get a hold of a representative, they tell you the claim has been reassigned to someone else. The only thing that is consistent with State Farm is that every time you have a claim with them, it will be a 5-month headache to get resolved. I can't wait to switch providers. Would not recommend anybody choose State Farm. Find other options.

If I could give zero stars, I would. My experience with Kyra, a State Farm representative, was nothing short of appalling. From the moment the conversation began, she was dismissive, impatient, and downright rude. She consistently spoke over me, raised her voice, and made it abundantly clear that she had no interest in actually helping resolve my issue.

After 30 years with State Farm and a total of 2 claims this company took over 4 weeks to find a way to decline my claim and then quickly sent the no coverage letter with great speed. They certainly raise the rates and reduce and deny coverage. Go elsewhere.

Morgan ** in TX is EXTREMELY IGNORANT accusing me of fraud.... And of course nothing was done, except me leaving negative reviews EVERYWHERE to let people know to request to work with someone else. I also do not appreciate being told not to contact Medicare, THE FEDERAL GOVERNMENT, about the accident so I wouldn't have to pay them back!! ARE YOU SERIOUS???!

I have been with State Farm for five years, holding both home and auto coverage. My rates increase with each renewal, regardless of the fact that I have had NO claims. When I call for an explanation each renewal, I'm told:

I'm not very happy with my auto rates with State Farm. I go from $93 to $123 within a matter of months. A $30 increase. I'm already checking other well-known auto insurance providers. I will switch if they can't provide me a cheaper rate.

Such a terrible company. I give video evidence proof that I wasn't in the wrong and they deem me 51% at fault and now I have issues finding other insurance companies to cover me BECAUSE STATE FARM SAID I WAS 51% AT FAULT. I've been loyal for 6 Years no claims and 1 accident and 1 windshield claim they dropped me and Lied about me being at fault for a rear end accident while I was waiting at the traffic light to turn green.

Does not honor their word; do not care about patient wellbeing; back tracks and refuses to pay for services approved. The first agent (Lachadsyde **; fax **) will approve after months of delaying pt care, stating did not have paperwork yet a week later states has a lot of documents to go through yet. The documentation she had requested had been sent in the first two faxes that she did not read. Finally after months of delaying vital pt care I had to follow up and she clearly stated payment is in route. Patient was treated and then get denials for codes that had been listed and defined. When calling the adjuster was switched to another agent (Alex ** ext **). When I spoke to him I was informed there was nothing he would do as it was another adjuster that had approved.

Cost of Policy doubled after upon renewal after 10 Years with company, Claims are very Slow! 5 Months after Accident Claim Paid, Road sign damage after 7 Months still Fighting for payment! STAY AWAY From State FARM! FOUND NEW COMPANY FOR HALF COST FOR SAME COVERAGE!

This is my second homeowner's insurance claim. Due to all the recent rainfall, I filed a claim because parts of the slat foundation my house is on are damaged. I contacted a company that specializes in leveling foundations. My house is four inches off from another part. I received a quote approximately $11,000 to $12,000. I have sent emails and taken pictures; the corner of my living room floor has water damage. I contacted a plumbing company and they fixed 2 spigots and the pipe. I paid $869 that I didnt really have. Now some bills will be late getting paid.