State Farm Car Insurance Reviews

I was awaiting the refund for the auto policy to be credited back to my credit card account and when it never was credited I contacted the State Farm Customer Service who informed me that the auto policy was still active. I immediately contact the State Farm office and was not able to get hold of anyone. I continued to call to no avail. I finally got hold to the representative the following day and she stated she would cancel the policy. I received the refund in the mail yesterday and it shows the auto policy was canceled effective (Oct 4) the day after I contacted her for the second time to cancel ALL policies. Got on the phone with her today and she had the nerve to say that I only requested to cancel the homeowners policy and not the auto. She goes on to say that she changed the auto policy to my current address for which I already have insurance through another carrier. In my opinion this is some shady business practice.

I hate to get frustrated with the operator when I have to call back because the first tow truck didn't show up. And then be told that they will just send another one. Why can't they send the dispatch to the right tow truck company in the first place. I can't be the ONLY one this happens to. And yeah never get the same person who assisted you in the beginning. So having to explain that you have been waiting an hour for the tow and that you called back before to let them know that they had dispatched to a company that doesn't service the area. Only to find out that the last person you talked to didn't even do anything or note the call that you were still waiting and needing a different tow- truck. Well it's horrible and shouldn't be an added stress to have to not really have help on the way right away the first time you asked for it. Turning half the day into trying to get a tow truck to show up through roadside assistance.

But usually all the operators that I speak to when calling act very pleasant and reassuring that things will be taken care of. Sadly she the call ends and yet you know you'll have to call back 3-4 times in effort to actually get the assistance you requested. Makes it more of a headache than a convenience to pay for road side assistance instead of just calling a tow truck yourself.

I call State Farm and told them about the car. I was told that a State Farm adjuster had to go and take a look at the car. The adjuster did go to the shop and looked at the car and he deemed that State Farm will be responsible because there was no physical damages done. That was such a DUMB remark because common sense alone will tell you that if a car got rear-ended of course there will be damages done to anything was installed at back of vehicle. I am also had a shaking of my steering wheel when I drive in excess of 40 miles per hour. They denied that stating that my tires were different size.

Before my car was rear ended, I played my stereo continuously and nothing was wrong with it. I also drove in excess of 40 miles and had no shaking of my steering wheel. I ever expected to be treated like this after more than twenty-five years of coverage, but I guess the only time you will know is when something happens, and the hurtful part is the accident was not my fault.

I sincerely hope that my review will stop someone from purchasing insurance from State Farm. I am currently appealing their cancellation, but after the 6-month term is completed I plan shop providers again. I would love to switch now, but having recently moved to a new state I have had significant funds tied up between previous state and new state and would prefer to now offer State Farm my 6-month premium as an interest free loan.

The police were called and I obtained a police report. I called State Farm to report the accident. I was informed on the phone by State Farm that a tow truck would call me within 5-10 minutes. Twenty minutes later I called back only to find the tow truck company had no record from State Farm. I had to call State Farm yet again. I was informed we did not need to be present when the tow truck arrived. We were called at 2:30 am to meet the tow truck driver. He needed the key and we had to sign paperwork. At 3:00 am we met the tow truck driver, signed his paperwork, provided key and gave instructions for the car to be dropped at Bruce’s Body Shop in Richmond, VA. Bruce’s Body Shop was not open on the weekend so the tow truck company kept the car on their lot for the weekend.

I called the Aloft Hotel on Saturday, August 20th to see if there were video cameras on the lot. The manager informed me the Flats at West Broad Village office had some cameras. I personally went to speak with them. There were some video cameras but I could not view them and the personnel at Broad West Village could not view them. Only the police officer that filed the report could view the footage. The contact at The Flats at West Broad Village was Christian ** (Leasing Consultant) and I obtained his business card. I called and left a message for the officer. He called me back and stated “he wasn’t sure about that”. I informed him he was the only one that could view the footage.

Meanwhile on Monday morning, August 22nd, I called the tow truck company to ensure the car had been delivered to Bruce’s Body Shop. The tow truck company needed the order from State Farm. Yet another call had to be placed – and please note our local agent office, John **, was no help. When I called his office on several occasions, the receptionist informed me this was not his job. I’m not sure why I have this local agent who does nothing to assist customers (Please note I have been a customer since 1975). The State Farm office at 800 number took the necessary information to release the car to Bruce’s Body Shop and then said we’ll have the car taken to Bruce’s Body Shop in Williamsburg. I again had to correct the location – Richmond, not Williamsburg.

A day later, I received an e-mail that our estimate was done and we could view it online. No one ever reached out to us – I always had to call. We had to set up an online account that evening to view the quote. I did reach out to my cousin, who is a Chesterfield County Detective. I inquired about procedures in checking video cameras. Mysteriously, the officer who filed our accident report called me back. He was pleasant when saying he reached out to the employee at The Flats at West Broad Village office. Unfortunately, there were no cameras in that area of the parking lot.

On Friday, August 26, a week after the accident, we had to call to find out if they were fixing the vehicle. No one had done anything with the claim. After being put on hold numerous times and having State Farm claim “it’s only been a week”, we were informed the car was totaled. They wanted to claim the car immediately and send us an envelope to mail the title, etc. and then they would send us a check. We replied that was unacceptable. They could send the package to our agent’s office and we would do a trade. We were told the package would be there Tuesday or Wednesday (August 30 or 31st). That evening I had a message on my home answering machine that they were trying to get Bruce’s Body Shop to release the car that day but Bruce’s Body Shop was requiring our verbal agreement.

On Monday, August 29th, we obtained our rental car. On this same day, we went to Bruce’s Body Shop and cleaned out our belongings out of the Mustang. We left verbal approval with Bruce’s employees that the car was ready for pick-up. We never heard anything from our agent’s office. On September 1st, we had to call State Farm again. After speaking with someone other than the receptionist at the agent’s office, we were transferred to the claims department. The person that answered said the package was returned for some unknown reason and it was sitting there. Again no one had told us anything.

We wanted the rental car we picked up on Monday to be extended since we still don’t have the check. She informed me they could not do that – the rental was only for 7 days. I told her it was State Farm’s fault we had not received the necessary package. She then stated it wasn’t her fault. She was quoting dates that did not even line up on the calendar for the rental car. I called the local agent’s office back and again was told this wasn’t his job. I was able to reach Jill in the local agent’s office after some time. I explained our entire situation to her. She said they were there to help me and she was sorry with the trouble we experienced. She informed me she would have “Chris” from the office call me the next day. I wanted them to check on extending the rental car and also to find out what date the package would be expected to arrive at their office. I am still waiting... Chris never called on Friday.

Today is Tuesday, September 6th and yet another person at John **’s office is looking into this case. I was advised on September 6th that the package arrived in the local agent’s office. Again no one called – I called their office. They cannot even tell me when it was delivered. Jill informed me she was sorry. Chris was out Friday and she didn’t know when she told me he would help me out. Wouldn’t you double check with someone before delegating a task to them?

Called today - system's been down all day. First three calls they couldn't help. System finally up on call 4 - but am told check was mailed to me? I told them "I would have preferred direct deposit to the body shop if asked, but no one called me or asked." Now they are stopping payment on the check, calling the body shop and paying them direct? Why is this so damned complicated? Communications meltdown, totally, on the part of State Farm. My trust in you is diminished to the point I don't want to continue doing business with you people any further.

On Friday Sept 9th 2016 I called and canceled my policy as I found another company for $300 less a month. I then asked when should I be expecting my refund for the 10 remaining days that I have already paid for. I was told that they do not have that answer because of Michigan state laws. On Tuesday Sept 26 2016, I called because I have yet to receive my refund. I was told that I would not be receiving a refund because I signed a 6 month contract and that my monthly payments went up and the unpaid portion for the first month was factored into the remaining 5 months and therefore my refund that I would have received was actually owed to them. I understand the concept. However I signed a 6 month contract with State Farm that stated my monthly payments would be 370. NOT 777. Therefore they changed my contract which both parties of that contract did not agree to the terms and the contract is now annulled.

State Farm agent says that they are not allowed to look at my DMV because they are not a licensed insurance agent and that the agreement that I had signed and the $370 that I paid was only a quote. So with that being said for anyone who's searching for insurance be aware that State Farm does not initially review your driving record and will sign a contract with you under false or inaccurate information about your driving record. They will call you two weeks later to inform you of your DMV report. If I was made aware that they go back 5 years I would have made sure they were aware of my record. I assumed they went back 3 years as majority of insurance companies do. I was also told today that they would actually go back up to 6 years because Michigan law allows that.

I had to leave my wife on a busy highway to help prevent theft or vandalism, with our rv trailer an inch off the white line, at 8 am, in low visibility conditions, to do my own repairs because of these incompetent **, yet they won't accept a claim for wasting our time, travel or money. We have been with this office since well before Johnnie, insuring house, multiple vehicles, drivers and our new trailer, and we are shopping for coverage that's worth at least the paper it's printed on.

Well Sept 6 I called and the lady stated that it was in the process of refunding and would take a few days, so I gave it some more time. On September 12 I called and the lady Alisha told me that she would request a refund again to see if it would speed things up. So here it is September 22 and I call back up there to see what's taking so long, and the man was all confused, said he had to do some research to see who all I have talked to 'cause there were no notes in my file for any of the times I have called, and I have my own notes of every single time I called.

He then calls me back and says "ma'am, we sent everything out about the cancellation and the lady you talked to was Tamika, and she said she called and left you a voicemail stating that the refund was denied." So I replied "oh really now, 'cause I don't have a voicemail set up, and I never received a call back from anyone from this office except for you today", so I told him I was calling the 800 number to get some more insight on this and see what going on. So when I call the 800 number and spoke to this man, he told me the local offices deal with the refunds and he was going to get them on the phone and see what is going on. Well after being on hold for about 10 mins he comes back and tells me, "well the office is looking into it some more and will call you back later this afternoon."

I am very disappointed, I have 2 children and work my butt off and they take the money even after me telling them to cancel it so it doesn't come out. Now they can't seem to replace my funds, it sucks. I really needed it to, but hey I guess whoever needed it more than I? But I will never recommend State Farm to anyone else. I had never had a problem with them, until now, and it sucks that they automatically took it out but can't put it back since I already had coverage with another insurance company, and called them and let them not to take it out, and the lady never once wrote down any of the times I called.

Then came a fender bender (meaning that someone's fender hit me in my door) that I still don't believe was my fault but I didn't want the stress of doing the court thing so I paid the $125.00 ticket thinking it shouldn't raise my rate too much. This was the first accident I've ever been in -- IN MY LIFE -- that I may have been at fault. Then the car broke down again and I did have the car towed to the garage.

Someone finally rear ended me hard and the car was totaled (not my fault). When I got my replacement car and tried to insure it I was told they would not insure it. That I was being canceled as of November and have to find different coverage. When I called the local agent she didn't know why. Called the main office and they didn't know why. No one can tell me why I was cancelled. A week before, I called for the insurance on my different vehicle. They had called me and offered me renter's insurance at a discount because of my auto Insurance. No one said anything about me being cancelled. So State Farm is great as long as you don't screw up and need to use them for anything.

He came with truck that has already loaded with other car at 2:30am. He told he needed to drop off the car that already loaded and he will comeback to me within 30 minutes. He came back at 3am and he brought the wrong towing truck. He was not able to tow my car. He started to curse himself and he left. I called agent again let him know what happened. I was upset and he did not calm me down. He sounded like he really didn’t want to work with me. Same guy came and towed my car at 4am. I got home at 5am. I had to wake up at 7am to go to work. I was exhausted.

Next day, Monday morning, I called the local agent. Someone picked up the phone. She was very rude. I told her I want to follow up with last night incident. She rudely said, “So do you want to have policy number?” She made me more upset. She transferred to someone that I am pretty sure it was road assistance department but it got disconnected. I called local agency again that I was able to talk to Karen. I spoke to her. She is the first person that which was helpful. I told her how frustrated I was. She was able to calm me down.

Tuesday morning, my car was supposed to be delivered to Auto Service Center where I wanted which I spoke to Roadside assistance. Guest what, my car was towed to somewhere I didn’t know. I called local agency to let them know this is unacceptable. Local agency keep pointing finger at Towing company messed up. I don’t like people to point finger to someone I don’t know. I am not happy. I am your customer. Lastly, I spoke to the manager. I told her I will express all my frustration to everywhere. A manager told me don't do anything because I will get more upset. She doesn't know how to handle upset customer. Don't do anything? Really?

In conclusion, I had been miserable for 3 days. You know what. I have decided to change insurance company. Surprised? I will share my story everywhere using facebook, blogger, even with other insurance company. Are you surprised? I have a good friend of mine. Her car insurance was State Farm too. She got into an car accident and your staffs telling her to call this person that person. She was transferred around but she never got helped. I hope this message can pass to senior management so that they know how their staff provide poor customer service. I left message in their facebook. They read my message But no replies. What a great customer service! They really care about taking customer's money. Well done State Farm. I applaud you.

State Farm does NOT want to be confused by the facts. They chose to ignore statements from a master plumber and a water restoration expert who said this was an immediate incident. They found it especially inconvenient when we supplied a statement made by a third party who was told by our insurance agent that the adjuster based his findings on what he saw under my house, when we told them that three people will attest to the fact that the adjuster never went near the crawl space. Oops. Now I know how Al Gore feels...

After paying premiums (since 1984, hmmm....) to what we thought was an honest company that "had our back," State Farm refuses to believe what we are telling them, to look at the facts, refuses to send another adjuster, has ignored all of the evidence we have put in front of them and has left us on our own to rebuild an entire kitchen. The. Whole. Thing. The favorite State Farm line is, "State Farm regrets the inconvenience." I regret State Farm.

By July 23, State Farm had not contacted me so I called the claims number again and spoke with Theresa. She informed me that the only damage found by the adjuster was the broken lock. She stated that there weren't any notes describing any damages to my vehicle. At this point my vehicle was still sitting at the tow yard and hadn't been evaluated, no one had contacted me, and the State Farm representative was telling me there is no documentation of any damages outside of the lock being broken. I explained to Theresa that when I initially called on July 16, I went into great detail describing the damage to my car. She apologized and took my entire statement again and asked where I wanted to get my car repaired. Theresa informed me that another adjuster will be sent to the repair shop to look over my entire car and get the repairs done.

On July 25, I called State Farm and told them that I decided to go with Anderson Brothers Body Shop, a State Farm Service Select Shop. My car was then towed from Thomas Tow Truck Company to Anderson Brothers on July 27. On July 29, I again contacted the Claims Department at approximately 1 pm. I spoke to a representative named Madison. She informed me that their evaluation concluded that my car had not been broken into. To say that I was shocked would be an understatement! Madison stated that "There is no way anyone broke into your car." Now, I am a decorated 16 year veteran Sacramento County Probation Officer with an impeccable record and I did not appreciate basically being told that I was lying. Madison continued to allude that I was lying about my car being vandalized so I asked to speak to her manager.

A man who stated that his name was Chris got on the phone and stated that he was Madison's manager. Before I could speak one word, Chris stated I am in agreement with Madison. I then asked both individuals what the process is when a customer does not agree with the findings of the insurance company. They both responded there isn't one. At that point I ended the phone call and called my Agent, Alicia ** directly.

I explained to Ms. **, in great detail, the pattern of events that transpired from my initial call to the claims department on July 16, up to the conversation with Madison and Chris. I explained to her that State Farm had not once contacted me about the status of my claim. I told her that the initial adjuster not only did not look at my car but wrote in his report that my car was in horrible condition which is an absolute fabrication. Both the tow yard and Anderson Brothers can attest to the supreme condition that my nine year old car is in. I told her that I was basically called a liar by Madison and Chris and that I had continuously been treated rudely, disrespectfully and quite unfairly. Alicia apologized and her assistant Jennifer also called and apologized but neither had answers as to why I was being treated and spoken to in such a negative manner.

On August 5, someone from State Farm named Cedric called me. Cedric simply stated that "State Farm will not be repairing your car." I was shocked! Three weeks of going back and forth and it all came down to a two minute telephone call from Cedric basically telling me that I was out of luck. That was the very last straw for me. I called Ms. ** to tell her about Cedric's call. She was unsure as to why I received the call and told me she would follow up.

On August 12, almost one month after I initially contacted the State Farm Claims Department, Matt from Anderson Brothers called to inform me that my car repairs were done and I could pick up my car even though State Farm had not signed off on the supplemental paperwork. Matt stated that he was almost sure they will sign off but given my recent experiences with State Farm, I told him that I would wait until everything was finalized.

On August 15, 2016, I picked up my car. One day shy of 30 days since I initially called the State Farm Claims Department. The absurdity of this entire ordeal is that after my deductible of $500, State Farm will only have to pay $163.29. State Farm lost a long-term customer and many potential referrals over $163.29. That is just not good business sense.

I came to State Farm in 2006 on the recommendation of one of your very long time customers. For 10 years I paid my premiums on time, every month. I've never had to make a claim and up until July 16, 2016, I'd never had a problem or concern. It is unfortunate that the first time that I have to make a claim, I am treated as if I am trying to be fraudulent to the company that I have patronized for a decade. In the span of approximately 30 days, State Farm has questioned my character, lied, mislead, misinformed, and ignored me.

The State Farm Facebook page states: "At State Farm, you're more than just a policy number. At State Farm our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. The State Farm founders Philosophy for State Farm in 1922 was Being fair and doing what's right for the customer. Today, that philosophy still drives us." These statements describe exactly what I believed I would receive if ever I needed to call upon State Farm for assistance. Instead, the way I was treated was directly the opposite; I was treated like a policy number. I had to fight to get someone to help me recover from the unexpected. I was not treated fairly and the right thing was definitely not done for me. If the customer service that I received is indicative of State farm's customer service across the board, these statements are misleading and deceptive.

The customer service I have endured is way below standards and State Farm has some major training issues and customer service problems. I have gladly canceled all of my policies with this company and taken my home, car and personal insurance to one of your competitors. I would like to end this on a positive note and say that Ms. Alicia ** and her assistant Jennifer were very, very helpful once I contacted them.

The claims persons can't give a straight answer to anything... They hedge and wiggle without telling you what is happening. I was stuck over a 1000 miles away from home and I could not get a straight answer. I am now shopping my insurance as are so many other State Farm customers. If they don't fix the claims department don't use them - you are wasting your money.

My Son was hit in the rear quarter of his vehicle by a truck that was speeding more than 40 MPH above the limit and ran a red light. His vehicle was totaled. State Farm blamed my son, until he obtained an Attorney to represent him against State Farm Insurance Company and the other Ins. Co. That stopped State Farm from blaming him and forced them to investigate. He was not held responsible. HOW DOES THIS COMPANY STAY IN BUSINESS??

State Farm call me back. Left a message on voice mail saying unless I can prove it was a manufactory problem. I call Ford corp. office to see if they had any programs or recall with my VIN number they said. I contact State Farm and inform them Ford do not have any recall on my vehicle. Now State Farm is saying it worn out. I have not receive anything in writing from State Farm. I have been with State Farm for years. Because I have homeowner with them. They said it will be cheaper. This is a decision I will regret for life.

So then I call the call center and the young lady was so nice to me. She said she would do as much as she could. Then she said she would call my agency. I told her "here we go again." So the same lady picked up the phone and was very disrespectful to her. She could not believe that Ms ** was talking that way. I told her that she did me the same way. With workers like that would make a person leave and go somewhere else. My mom has been with them over 25 yrs. And so has my whole family. If something don't be done to her I will keep filing complaint to everyone. The New is next.

The representative suggested that I call the police immediately!!!. WHAT?! I called again at 2:10 pm and spoke with a rude rep that said "we try to get someone out dar to you!". Yikes! The short version, they refused to call a different tow company and I asked if they only work one tow service I was told that they have several but for whatever reason they refused to send someone. I contacted Cadillac (they offer free towing) and they finally sent someone to tow my car at 5:30 pm. I'm paying State Farm and they fail to provide service to me in a crucial moment. Did I mention that I called again around 4 pm and I rep laughed at me as I complained about the service.

I called roadside assistance again and they sent someone out to tow me. I noticed that there was only one lug nut attached to rim. While tow truck driver attempted to attach to truck the lug nut snapped off. Tow truck wasn't able to tow. Tow truck driver removed the tire after using a jack from my car. Tow truck driver called to have another person come out and tow the car. Another tow truck arrived but did not have the right tow truck. I needed a wrecker tow truck in order to have it safely towed. They refused to tow it. There was another tow truck sent out but they could not tow it with no lug nut and no wheel. I kept car in parking lot.

7/28/2016- car was towed to dealership. 8/1- I called State Farm to check on the status of the inspector to come out and look at the car to see how much they would cover. The car was inspected. 8/2/2016- State Farm sent me a check for 239.79 to cover for the repairs. My deductible payment to mechanic was 500.00. State Farm attempted to contact mechanic to see if there were any supplemental estimates that could be paid by State Farm. 8/4/2016- Mechanic wasn't aware that State Farm appraiser came out to inspect the vehicle.

8/5/2016- Went to State Farm office to talk about how disappointed I was about having to pay so much out of pocket. Representative said she would contact the appraisers and manager about my situation. They then told me (after the fact that I had the car towed to a dealership) that State Farm refers customers to have car towed to a preferred mechanic under State Farm which would have been cheaper and I only would have had to pay the 500.00 deductible and State Farm would have paid the rest for repairs. Manager and appraiser never got back to me. I am going to write a letter of complaint and keeping my file open, even if I already paid for the repairs and now I am in tons of debt. Please get back to me with any advice you have. Thanks.

About a month and several phone calls and office visits he is told he would get replacement value. He said "that is all I want." Trying to be a good person he asked what he need to do to get the ball rolling. State Farm said he need to get a lean release for a clear title to move paperwork on. 2nd mistake. He does that and State Farm sends him a letter saying his truck is only worth $4300. It is a 93 Dodge Diesel club cab. Motor and trans strong. He calls and talks to someone saying it was not enough that truck is worth more like $8800. He is told that he needs to have an adjuster look at it. State Farm said they did not have an adjuster who could come out but they would pick it up and take it to their office then they would give him a better price and get him a check out.

That was more than 3 weeks ago. It was picked up on Friday July 29th. The following Mon he called them back and asked when he would be getting his truck back. The truck was completely drivable and his transportation. State Farm said they would not give it back, he could not have it back. When it was picked up it was drivable and the right side from wheel to wheel was damaged. Then they said they would only give him $3800, it is totaled and he could buy it back out of the $3800.

After many phone call, many hrs with State Farm, Sheryl said "well we have his truck and that is more than I would pay for that truck." Her complaint was it was dirty and needs a paint job. He did not decide one day he wanted a new truck and was going to sell it. If that was the case detail and paint job and they sell for $12,988 like his. I mean sell, people pay that. All he wants is enough $ to buy a like truck not a nicer. When I went to pay my Farmer's bill I asked my agent and he said they should pay at least enough to buy one of same on low side. But Sheryl with State Farm claims said "we have his truck and what are you going to do."

The worst part is he has Parkinson and they know it. They cannot understand him over the phone so he had to go to his agent's office until he knew he was not helping him. After 3 crazy calls from him to State Farm telling them to talk to me because he could not take the stress. Now I have sent the about 20 emails with like trucks selling for $7000 to $20,000, most of the ones that were for sale last week are already sold. If you have a claim with State Farm get a good lawyer because they do criminal acts.

They actually were "like a good neighbor" back then. Now the local insurance offices just sell policies (and have been getting pushier) but no longer help with claims in any way. For those of you who never want to deal with people directly, and are satisfied with website only interaction, State Farm is for you. Times have certainly changed. Once this claim is finally processed, I will be switching insurance companies. Probably to my Credit Union, where people are still personable (for now).

State Farm does not work directly with them and will not pay the airport fees. Bad enough. Airport rental agencies are also more expensive. We will end up paying about $150 a week out of our own pocket. The car will take at least two weeks to fix (if it is not deemed a total loss). My husband will have to take time off from work and drive 375 miles each way to get the car back. He has a bad back (mine is even worse) so it will take 2 days each way -- SF will pay for one night in a motel. The rep didn't mention fuel or any other expenses. I thought if we traded the vehicle here at a off-airport car rental agency, we could get a rate that was within the insurance limits.

No go -- State Farm won't pay the relocation fees. In the end, this accident is going to cost us a lot more than the person who caused it, and I will have a 3 year old car that has lost value because she ran into it. I haven't asked about that yet, but I am sure they don't cover that either. I've had auto, home, and life insurance with State Farm since 1980. Disappointed is a huge understatement. I hope the situation improves and I can upgrade my review, but I am not encouraged at all.

I can't afford an attorney to fight this and I'm sure that would cost me more than the deductible but it's the principle. My daughter had control enough of her car not to get into the median and roll her car which could have been extensive and caused injuries or even her death. I feel we're getting screwed by a big company that could care less. They keep insisting on applying that claim under my policy even after I told them I didn't want that filed under my policy but they did it anyway. We have never had a claim on our policy with State Farm or my previous insurer, American Family. I know they are trying to pay as little as possible and from other articles I have read, this is a common practice for them and has been for years.

I am 69 years old and have a nearly perfect driving record. I am the only source of transportation for my adult son who has a disability. I really regret ever laying eyes on State Farm. Now I have to start all over again, but I will and we will be fine. Just having a sleepless night tonight with this unexpected shock. Good riddance State Farm!!!

To begin with, some random employee in the claims department took it upon herself to assume that our vehicle was flooded based solely on the fact that it is sitting in a wrecker yard somewhere near Baton Rouge, LA. Due to this erroneous assumption, an entire week was wasted with bouncing our claim back and forth between the total loss department and the catastrophe claim department, with nobody taking the time to listen to us when we tried to explain that we were able to confirm with the wrecker company that there was absolutely no flood damage to the vehicle.

Furthermore, it has even gone so far as us being told that the vehicle is a total loss, resulting in us participating in a conference call with the total loss department and our finance company to iron out the details of State Farm's payoff for our vehicle, only to find out 5 minutes after ending that call that the vehicle is now not considered a total loss due to the claims adjuster applying incorrect assumptions to our vehicle's value AFTER the payoff arrangements had already been made with our finance company. We have actually been told 3 separate times that the vehicle is a total loss, only to have someone inform us shortly afterward that a mistake has been made and they are moving forward with the repair process.

This is just a small part of what we have had to endure in dealing with State Farm's claims department. These employees and supervisors are apparently not capable of communicating with each other or their customer to determine the facts of each claim, and they have proven that they are completely incapable of providing accurate information in a timely manner to their customers who are paying a premium price for the insurance that is supposed to protect them in these exact circumstances. We are very disappointed in this company and would strongly recommend to anybody that they look elsewhere for their insurance needs.

They immediately began demanding my son get the motorcycle out of the towing lot impound, threatening to not pay the towing bill if we didn't act fast. He was injured and our lives were turned upside down but that was their main concern - making sure the motorcycle was removed from the towing lot storage. I had to pay all of the towing and storage bills up front and wait months to be reimbursed. Lord knows what poor people are supposed to do because those bills can be steep. I had to put everything on a credit card and make payments until the check was mailed to us.

We did manage to settle the damage portion of the claim but they will not cooperate with us at all on the medical and personal injury portion. Without notice we have been assigned to three different claims agents who claim to not have any of our records when I call them. I send them bills and documentation through their portal email which is as good as sending into a black hole. It sometimes never reaches the intended destination or takes a week or longer to get to our agent. They NEVER answer the phone when we call them and always seem to be missing some piece of information they need to make their decision to offer a settlement. They also told me that they send out a request to the hospital, doctors, employers, etc. one time for documentation and if they receive nothing in return they don't do anything about it - the case just sits there until the records are provided.

Mind you they never tell you what is going on, it just never gets taken care of, so you are unaware that you are expected to collect the records and send them in. When I asked about the progress of the case I found that nothing at all had been done because they hadn't received the records they requested. They told me if I wanted things resolved I should request the information myself and send it to them. That is what I did but I still have not received any communications from them indicating they have the documentation that they need or if they need something further. Everything just goes into a black hole and no one ever calls or emails me back. I checked with the hospital and doctor's office and they both stated they never received any request from State Farm for my son's medical records.

I have given up and have hired an attorney to get my son's settlement. It should also be noted that the agents and other State Farm staff we dealt with made no effort to be polite or professional with us. They spoke to us in a very rude manner. Sometimes, when I was able to get in touch with a live person, I could hear an audible sign on the other end. Unbelievable. After 22 years we are leaving State Farm. My advice is to stay away from them, they are horrible to deal with.

When it came time to submit the paperwork basically handing over the title of my car to their staff (car was deemed a total loss), they forgot to give me the name of the company that would take my car so that was another phone call to get clarification. The turnover for receiving the check was timely but the overall experience leading up to the finality of the entire experience was painful. Best of luck to anyone that has to work with the NY agency if you're ever involved in an accident. It's hard enough losing your 1st car but it makes it worse not dealing with a competent agency.

Went elsewhere but on disability went back 'cause cheaper than everyone. New agent just took my 74.00 bill per month, auto withdrew $198.67, no warning or notice. Overdrafted acct. I called and owner told me I had fees for switching to car on storage ins. with them for multi-car discount, when I had to have some maintenance work done. When I got car back and switched back, charged again and never told about these hidden charges. I called ins. companies, said no charge for this as 16 other State Farm companies. I'm so done, gotta fight to get overpayment back. Done never again. I will pay more for HONESTY.

After we found a new insurance, state farm then would not cancel our insurance policy. After calling back A THIRD TIME, an agent told us that we needed to give them PROOF of another insurance before they cancel our insurance. YES, we had the other insurance policy on hand but State Farm made the entire process intrusive and difficult. What does it matter to them that we want to cancel? It's quite frankly NONE OF THEIR BUSINESS what insurance company we joined, if any.

Geico and other insurance companies that we have had in the past were never this nosy or difficult. This woman told us she would not cancel our insurance unless we sent her paperwork! I was extremely pissed off to say the least. They screw up our minivan, gave a rebuilt title, and made it difficult to cancel the policy in which they initially wanted us gone from! Our new insurance policy offers way more coverage at a much cheaper price. The very thought of state farm and its associates gives me a headache.

After contacting them, we were informed that we were being cancelled for being high risk. Upon further inquiry, it turns out that they are also including the driving record of my elderly father in-law who has never been on our policy and has not driven since 2010 but was insured by State Farm. Our agent was stunned and apologized profusely. He has been unable to get anyone at the Corporate Level to do anything or even to respond. Apparently this is a corporate computer review and is not subject to appeal. I have paid them scads of money on both my auto and homeowners policies (never a claim on homeowners policy). We are being discarded like toilet paper (but surprise, surprise, they want to keep our homeowner's policy). Like hell they will. So much for "Like a Good Neighbor, State Farm is There".

After 2 months of billing, the State Farm Medical Department started stalling; refusing to pay; became extremely rude on the phone to parties who provided treatment; refused all treatment codes provided by the medical treatment providers; would only accept Orthopedic Doctors treatments; and for pain management and cranial therapy which work hand in hand, admitted that they did not know anything about these treatments and told the providers they were stupid, did not have training, and since they had not heard of these treatments, they would not be paying. All accident treatment does not necessarily have to be treated with more drugs, pain meds or surgery; which causes people to become sicker and have more problems in the long run.

The Case Managers from State Farm have been extremely rude on the phone; they are not knowledgeable about medicine and medical treatment; and only believe in conventional medicine. This is 2016, there is more to medical treatment than pushing more drugs to provide treatment. There is no need to be so rude and condescending over the telephone. After our family being with State Farm for 50+ years, and using our Med-pay for the very first time, this is a wake-up call. If State Farm treats customers this badly, who have been with them for 50+ years and are using them for the very first time, who needs this insurance.

We will not be paying another dime to State Farm after this type of treatment and will have to cancel all three of our State Farm Policies. This has been horrible treatment by State Farm and absolutely unreal for loyal customers who have never had to use their insurance... and to be treated this way is unbelievable and horrible. I hope all insurance companies are not like this. I hope there are some good companies out there. Frustrated and Astounded in Georgia.

EACH person I spoke with CONFIRMED there was never a total loss reported on my VIN, yet NOBODY would put it in writing for me. One rep told me State Farm had nothing to do with that accident or Carfax. (Meanwhile I'm unable to trade-in my car because of their refusal to help me.) I was instructed to go back to Carfax, request the police department and case # of the accident and contact the police department myself. This could easily be resolved with a ONE sentence letter from State Farm. I am so happy I am no longer a customer of State Farm and due to my recent experience with them, 5 of my co-workers have dropped State Farm.

I went to add a driver to my policy since I'm getting married in two months. So I filled out all the information - there was even a box to click on to show that the added driver is your fiance. But then I get a call from them stating that I cannot add any drivers online nor can I add my fiance to the plan. I really do not understand why anyone would publish a form specifically for adding a driver on a website and then turn around and say you actually can't do that because they can't use any of the information they required you to enter. They said it's not safe to transfer sensitive info over the web... but if it's so unsafe then why did they require me to enter it in the first place??

I wouldn't be so frustrated if they hadn't had the option to add a driver online. Either take that off the website or put some kind of disclaimer on there that the form you put on your website does nothing and there is no point in filling it out. Because apparently it's not safe to put that info online even though they require you to enter it? I just don't understand. I really love the company but my one critique is it's not super tech-friendly for the millennial generation. I think a lot of millennials (myself included) really want to see that change - and soon.

The State Farm insured did not report the claim and was contacted by the State Farm adjuster over a week later. When we called him, he stated that the State Farm insured told him a different story and that he was denying our claim. The damage to our vehicle was to the right rear door and the damage to the other car was on the front end. How could it possibly be any other way than she pulled out and hit us? Even if the fault was subject to doubt, there is no reason for the State Farm adjuster to be rude. He treated us as though we were trying to steal from State Farm. Surely State Farm does not teach its adjusters to be rude. State Farm adjuster knows that their insured was at fault but denied the claim anyway. Now I will have to present a claim to my collision carrier, pay my deductible and wait while my insurance company goes about the business of subrogation.

We have just moved to a new area and are building a new home and will need builder's risk, homeowner's, personal umbrella and possibly term life insurance. At the time of the wreck, I had already gotten a quote from a. After this experience, there is no way I will do business with State Farm and would recommend that my friends and relatives reconsider buying from State Farm.

It is been over a month and a half and we still have not settled on the property damage. I had to ask for a different case worker due to the poor customer service skills the State Farm team worker that was assigned to me treated me as IF I was out to get State Farm... I was the one violated here... I will never in my life do business with State Farm. What a disappointment... They have not been any help to me in this situation, they have added to my anxiety and stress to my unfortunate situation.

OK so on to my experience. I was hit violently by a State Farm insured driver while I was on my motorcycle. I was stopped to make a left-hand turn waiting for oncoming traffic to go by. The driver hit me from behind, going ~30mph (based on police estimate. I can assure you it was faster). She was over the yellow line as well, and didn't brake until after my body impacted the hood and windshield. Young girl, about 18, and I can only guess that she was on her phone. (Good luck convincing the police to get a record of the cell phone use. They won't do it unless a court orders it.) Police find her fully at fault. She gets off with nothing but a pay by mail ticket for assured clear distance. My lawyer filed a claim the next week with State Farm for my property damage and injuries. Can't talk about the injuries obviously, so this is in regards to the vehicle damage.

Good luck getting a hold of anyone at SF. They pass you around to different 'teams' on a whim. Call one day and its 'Mary', call 10 minutes later and 'Sue' is in charge of your claim and has no idea what you just talked about when on the phone with 'Mary'. Happened to me for about a week straight. Finally found out after 2 weeks that my motorcycle was being declared a total loss (no crap). Released it to their total loss department so they could get it from the tow company. Didn't hear anything for the next 2 weeks about it. So I called my lawyer and he made a call, got the name and number of the total loss adjuster. Lawyer said to contact him and give him the details of my bike (fully custom, hand-built, classic, rare parts, etc).

I made up a nice excel worksheet that contains all my receipts in PDF format (over 300 receipts) and provide a build log of work that was done to the bike. Got a $100 estimate for the amount of labor I put into it, and photos of the motorcycle before the build, during my build, after the build, and then photos of after the accident.

I tried calling the adjuster to find out where to send the files to (over 200mb and 400 pages of documents). Left messages on his voicemail 5 times over the course of 5 days. Never got a callback. Oddly, my father got ahold of me and said that a State Farm adjuster was leaving voicemail messages on his cell phone. How State Farm got my father's number, and why they call it, is beyond me. No one ever gave them his number, and I always left the proper phone number to reach me at when I left voicemails. So I tried calling this adjuster back and you guessed it, voicemail.

Got fed up and called customer service and they told me to email the files to statefarmclaims@statefarm.com. Well 3 days later my father called again to tell me someone from State Farm left another voicemail saying the files can't be read. So I called customer service again, and they tell me that "you can only send JPEG or PDF with a max of 10mb per email." I tried to explain to these idiots that I have over 200mb worth of files (all in PDF format) and the only way to send them is via a ZIP file. She said they can't open compressed files. Complete idiots. So I said "Screw that. Give me the mailing address and I'll print out every single friggin page and send them certified." She didn't like this idea but I persisted. (Once you talk about 'certified' and ways you can track delivery of items they freak out. They don't want any paper trail so they can continue their 'delay' tactic.) Got it all printed out and sent it in a box that day. Was delivered on Monday July 25th, 2016.

Still haven't heard back at all from the claim adjuster about my total loss. Do yourself a favor folks and print out your state's administrative code, the pages that refer to insurance claim fair practices. Send them certified to the insurance company to remind them of how they are supposed to treat you. This also shows that you mean business and won't take their crap. I'm letting my lawyer handle it from here out.

They never contacted me or noted in these under review letters that they're missing a Kaiser release form. How would I know why is under review if they don't tell me why or what's needed. I have contacted them and they tell me still waiting for doctor's records. I had to call because they stopped paying for medical expenses again in July. I finally found a doctor who know how to adjust ribs, hips and buttocks. Still need treatment and pain is coming back. This doctor and other doctors do not take Medicare. Medicare has been paying for treatment since 2014. I only noticed that they started paying when Esurance contacted Medicare so they can pay Medicare for their at fault driver.

What I just noticed and I thought it falls under privacy act was they wanted to know about my HIV Test results - it was filled by the State Farm agent. I noted on the form not to send this information - this has nothing to do with the car accident. They also wanted pharmacy records alcohol/drug treatment. I told State Farm agent that I don't drink, smoke or do drugs. I also am lucky not to have HIV. I mentioned this is a privacy issue and noted the forms for Kaiser not release anything regarding any personal information or gynecology issues or test. This Company is below a one star is negative. I can't believe this. I can understand if this form is for life insurance; not a car accident.

I believe this agent has just been sitting on my case. She had denied my loss of wages/earnings due to the accident. I was in bed for months and unable to work for over a year. Slowing I am starting to put in 1/2 or so of work when I can. Still recovering. I spoke to her back in May, she should have mentioned that she need Kaiser release form. She mentioned that she wanted me to see their doctor and I told her I don't mind doing that. She never contacted me. I had to find out from the doctor first for non-payment. Then I received a letter last week and I contacted her. She told me it would take about a week before she gets that fax I sent her since State Farm scans faxes and it will take 2 months plus until this is resolved and see their doctors.

I can't believe State Farm. Shame on them. I believe she and her team have been sitting on my case hoping I will give up. I told her I am going to continue and do what's needed until I am almost back to before the accidents. State Farm is not there for their customers; they are just there to get your money and not pay when there is a claim. I have a friend who was in the hospital recently and she overheard a man talk to someone about State Farm not paying since 2004 or so... he just had his 8th surgery. He mentioned he will continue to do whatever is necessary until he is well.

I feel the same. I realize if they don't approve the treatment after I see the doctor. I will find a Medicare doctor. Medicare will go after them for payment... all my injuries and spasms are due to the accidents... I am shocked they asked about HIV... there has to be laws against this... I hope someone can look into this. Just want to share.

Not only that, but they have horrible customer service. The agent takes 7 business days or more to reply to my e-mails and she doesn't answer the actual question being asked. I would never recommend this insurance company to anyone and I wouldn't have gotten it in the first place if I had read their reviews before. Now I am changing insurance companies. They have higher star ratings than other insurance companies but they also have more complaints than any other by far.

After almost two more weeks he finally reached her by calling twice a day, everyday, and she stated that yes, she had been on vacation but in the week and a half that she had been back she “had not touched our case”. She was very rude every time he has spoken to her. My case involved extensive damage to my car and injuries that I sustained. They did not want to total my car even though the damage was 65% of the car's value causing me to need a rental to get to doctors’ appointments. They said that I would only receive $500 of their money for the rental, but I would have to pay the taxes and 20% of the charges which was almost $200.00. My car was in the shop for over a month and they expected me to “figure it out” once my rental car “allowance” was reached by the 25th day. I was without a car for almost two weeks.

They also refused to use OEM parts and when my husband said that is all he wanted on my new car & they told him, “Then you pay for the parts. We will use what we see fit.” We are supposed to be reimbursed for the 20% and taxes we paid for the rental and they told us WE had to contact the other car's insurance to get the reimbursement. They are not responsible to get that money back for us for some reason. They also took over four weeks to “determine” that I was not at fault in the accident. We hired an attorney who had the report twice as fast.

State Farm has been a nightmare to work with and it seems like they are sending my husband on a wild goose chase. We were also notified yesterday that it could be a YEAR before we are reimbursed for our deductible that we paid and that they are “working on it”. It appears they do not care about their customers and drag their feet about everything. Meanwhile I am out of work with injuries and have to pay all of this money out of pocket miraculously.

Anytime I would try to say something she would talk over me and drown me out. So now I have to drive my car without a side view mirror, a crushed door or I can do the leg work myself and try to find a door for it. Which I'm doing anyway because in addition the body shop they recommended was subpar. The lady who took care of me was a total flake couldn't even remember the names of simple objects, I had to fill in the blanks for her when she was talking. She only had my car for a day before she said she couldn't find the part. Which is total baloney because I called Jeep Corporation and they're getting back with me on what other jeep doors are compatible with mine. I was the victim here but ended up losing in the long run any way you look at it. Worthless people.

They received it a week ago and we still have no check. I called yesterday and was told it was sent out by UPS at 4 pm the day before but they could not provide a tracking number. Who trains these people and why would anyone in their right mind utilize them? My auto insurer has been very quick and thorough settling every claim I have ever had and I've been their customer for 33 years. I am so glad when my wife and I got married that I switched her from State Farm to our current company.

I spoke with rep, who said all inquiries should be directed to her. She then went on vacation and I had to speak to 2 other reps. They are so pleasant on the phone which they tell I upfront they record. Getting them to follow through is impossible. I got a notice in the mail that someone else was handling claim. His favorite trick is to call and leave number and extension. When I call I cannot get through to his extension. Even if I return his call shortly after I get his message.

I just got a letter from him today saying he left me a message and the number and extension to call him back are same!!! If you are ever in an accident and the person that hits you has State Farm understand that they will be pleasant in conversations on phone to you but getting reimbursed for money you have paid will be a lengthy process. As I said it has been over 3 months!

I've reported it to the nc insurance commission and they were supposed to call state farm, but I still have heard nothing. When I called today the lady tried to say the claims lady was just reassigned to my case yesterday! It says online assigned on July 1st and that's the day I called and received her name etc. I feel like they are saying reassigned because of me calling the insurance commission and it's covering their butts. I'm extremely frustrated and without a vehicle because of their customer.

State farm ate 1 1/2 month. Called to settle for 500$-ummm negative. So 3 weeks later I'm waiting on another offer on my diminished value and waiting to see what they are going to do about my paint job. State farm has yet to even come close to closing this out. There should be a set time allowed to finish these claims in simple wrecks so people can move on with their families, work, & etc. It's not like they care. They only make things worse and hard on you. Ohhh and used junkyard parts to repair my 4 yr old car! Can't forget that! I believe their commercial states they use new parts??? This has been so stressful. I can't believe such a huge named business can be allowed to operate this way. They also do not return emails or phone calls! ~~ One mad woman ~~

I am now with Farmers's, using the same coverage only better than I had with State Farm and they saved me enough money to cover my Home Owner's Policy each year compared to what I was paying with State Farm!! Run from this company as fast as you can. Just Google State Farm Sucks and see how many people have been taken advantage of by this company. Even the industry ranks them as the top company to refuse to pay out claims.

I am very angry because I had worked very hard and paid $25,000.00 over three years for my green 1999 Toyota Camry. Now I'm being told not anyone knows where my car is. I had to just accept it was gone. Three months later I get a called from the impound lot of Memphis. They had my car. They said I could come get it. "No I can't" I said. This is now a State Farm matter. Lot of what happened was so mixed up. Dealing with folks that really acted liked they were not telling me the truth. However I did have full coverage on my car.

The vehicle was loaded with leather seats. I got my insurance refund of $5,700 for my 1999 model. I was told it was not wrecked then was told it was. State farm paid me my money and I was glad to close that deal. I really wanted my car. State farm did the best they could under what information they were given. I think most of the situation can be resolved when all involved tell the truth and do the job to its detailed description. Thank God I lived through this ordeal, I just wish I had a car to go to the grocery or so I could feel the road move under my seat. Ha ha!

My daughter was in a accident on 6/9/2016. Her brand new 2016 Kia, which I had paid off has front end damage to the grill otherwise no one was hurt. This is what I would consider a minor accident but State Farm has treated us very poorly. I, myself, the primary on the policy have not had a ticket or an accident in a long time. My daughter, as well, no accidents, but has had tickets on her record.

We took the car to our preferred shop locally, Leif's Auto Body, which is not on State Farm's approved shop list. I like Leif's - they've always been good to us and done great work on our vehicles. Before we took the car in, we contacted State Farm and were told, "just have the shop send us an estimate, nothing else needed". So we did that, a few days later, on the day of the appointment, State Farm reached out and we were told no, the State Farm adjuster has to inspect the vehicle first. The adjuster could not make it out that day to look at the vehicle so we had to wait and bring the vehicle back.

Once the vehicle got to the shop the adjuster told us that their estimate was $200.00 lower than Leif's and that they wanted us to get used parts to save money. Um, no, this is a paid for 2016 vehicle and the majority of the parts are plastic. The other thing that the adjuster said was that we should drop off the car only after the repair shop received the parts because it would "save them money" on rental insurance. Hello, why am I paying for rental coverage, albeit 20% paid by me if I can't use it? State Farm cut the check to Leif's on the spot for damage (they paid $825, my daughter paid the deductible).

I was told by State Farm today, 6/17, the claim was closed. What? The repair isn't done yet? How is the claim closed and what if there is more damage? Also, State Farm's website says the claim is still active. I called up and said I've been a customer forever, the agent told me "I know." Seriously, we are $200.00 apart on a new vehicle and you're going to try to talk me into used parts and not using my rental on a vehicle I just paid off?

All told, this experience has soured me on State Farm. As a loyal customer I expect more from a company I've had a relationship with for over a decade. As a consistently good driver with a good credit score I don't imagine I'll have a challenge getting covered on all the above products by another insurance company. Imagine if you were a new customer how you'd get treated by State Farm.

Well, it cost me $90.00. So I called State Farm for reimbursement. Now I am poor on a set income, and that money is grocery money. They cut the check and at my request popped it in the mail. Well I'm still waiting, waiting and the check was sent out last Thursday. It's a week later and nothing. I called yesterday and my agent Ms. Sunny says "oh well, we need to wait the 7-10 days." DO YOU FOLKS THINK I HAVE WAITED ENOUGH? I'm 64 years old that's til next Monday!!! Well that's fine and they can keep waiting too. I changed insurance companies, went with #1GEICO and will be saving about $100 a year and getting thousands more in coverage!! They probably don't care about poor old people like me anyway!!

I inform her that that agent is in Dallas, TX, but we now live in Tulsa, OK. So she says that that's a different situation entirely, and instead I need to call the local agent to my area to get a quote... Annoying that she can't even give me a quote given that she has all of his information, but okay. So I waited until my location was open, and I called in to chat with that person. His assistant answered, so we started the whole process all over again. Then she says she can't give me a quote (are you serious??) because I have to call HIS agent so he'll release my husband's information to her. THEN I'll have to call MY agent back and do everything all over again!

What the heck is wrong with this company!!! I just wanted a simple quote to even establish if State Farm is the direction we want to go. They make the process so much of a pain that I'm done with my curiosity. If it's this difficult to get a basic quote, I can't imagine how difficult it'd be if I were to get in an accident or something and need their assistance. Their system needs some adjustments, because this is just ridiculous.

Took my car to the shop today, called Enterprise to come get me to go get my rental car that State Farm was paying for. Enterprise had called me right after the accident so I know everything was OK'ed. No car! Called State Farm and some rude, I'll just say LADY, told me the accident was under investigation because if they could prove I was 1% at fault, even though I did not get a ticket for the accident, they didn't have to pay anything. She said my tag ticket had that I was speeding on a highway. I was on a Main Street in the center of town. The police has on my paper that I was doing 20, because that is the speed limit, but I wasn't even doing that.

The people at Enterprise were very nice, they took me back to the shop to get my car back until I find out if they are going to pay. Lost 3 hours of work because they couldn't call me and tell me that "we're canceling everything"! There should be something done about these crooks! Think they should be made to take their commercials off TV, very misleading! Contacting Insurance Commissioner and a Lawyer!

My driver's license has been suspended by the state TWICE with this explanation from the state of FL, "The insurance coverage you provided this office has been denied by State Farm." When I call State Farm to ask for help I was told "There is nothing we can do, you have car insurance, if you didn't have it we could issue you a policy." My head is pounding after another 2 hours and 48 minutes of being on hold and transferred with no resolution. State Farm doesn't understand the meaning of customer service. Lastly their ads make you believe you can get help anytime by calling them - that's only for new customers. Once you are a customer they can't help you, only your agent can help. If you have an agent like mine you are out of luck. Beware once they have your money they won't help you!!

It seems crummy but I was okay with that, and decided to pay for the damages out of pocket and just get the insurance switched to the new car. Except they refused to apply the insurance without a full back payment of the "uncovered" period even without the claim. As a result I found a new insurance company for my vehicles. This was several years ago. I also had a homeowner's policy with State Farm. Recently, my home was vandalized, and I had items stolen from the house. I filed a claim on it. First they split the claim into two separate claims and charged me the deductible on both. Second they didn't pay out the cost of the damages, so I still had to drop money into it. Yesterday, I got a notice from State Farm that they would be dropping my homeowners policy on July 1, 2016 due to claim activity.

I had the homeowner's policy through them for more than 11 years, and had paid, easily double, what the total claim activity was over that course of time. I had never had a late or missed payment in that entire time. I was, in my opinion, a very good, long term customer, that was actually a profit generator for them. I called the agent, who tried to advocate for me to corporate (according to her), but to no avail. They had made up their mind. Because they dropped me, my home appears to be considered high risk for other insurance companies as well (based on calls for quotes to other companies), which will end up driving rates up. So not only did my home get vandalized and items stolen, I also had my insurance company use tactics to double my deductible, then ultimately drop me and cause me to have to pay out even more in premiums. I was vandalized once, and effectively robbed three times. Thanks State Farm!

This deplorable treatment of a good, long standing customer, is beyond reprehensible. I am not speaking from just one incident but multiple over a number of years (so it's not like they were just bad a few years ago), across different services and between multiple agents. The problems I have had weren't from an agent, but from State Farm as a corporation. To me, non-isolated incidents over a range of time are indicative of bad business practices, not unusual circumstances. I urge anyone who is looking for insurance, or for any of the other services State Farm offers, to steer clear of them!

I have been calling them for the last two years to follow up with them, in which the last two month was just to understand the status of my last mail. No one was able to tell me that the letter was not signed until the statute of limitation was closed. In summary I lost my money with them because they were unwilling to help and was pushing me again and again and again

I called corporate and they advised me that I was able to put a complaint, but it was not going to change anything. At this time I was in tears and the manager at the office was very rude and disrespectful. So for the past two years the only right information they cared to obtained was my credit card number to withdraw my payments. Why would I give them the wrong address and wrong number? To this point they would not answer my questions and would not help me in any way possible. Since 2008 I had State Farm insurance under my parent's policy and from 2014-2016 on my own. I am very hurt and disappointed with the customer service I was provided with.

We have now been disputing this for several weeks between them and the DMV for that state to no avail. In the meantime, they have taken another payment all while reminding us that our policy is set to cancel soon due to this issue. They have done little to resolve it and misrepresented themselves in the process. There is an apparent lack of training to the employees of her office and lack of care to resolve issues that their lack of attention to detail has caused. Highly dissatisfied with this agent and her office.

In 2010 when the policy was initiated, my ex-husband and his second wife were already divorced. A nasty divorce that is ongoing today. The document is signed by her then secretary Leslie when it should have been signed by the agent. Because my daughter was a minor and a parent had to sign, my ex-husband's signature was copied, cut and pasted from another policy without his knowledge or consent. We know this because the agent that has been servicing their account(s) since 2009 showed my ex-husband and my daughters the documentation two months ago. It shows that he was paying all the accounts, including this one, but he never even knew it existed. According to the documentation he paid until 2011. From then until now Christine ** has been the sole payer of this policy and she is the number 2 benefactor as well.

Here's the problem. Besides fraud with intent, and the illegal, immoral and unethical behavior of a State Farm agent according to their published guidelines, my daughter's policy is not the only one that was fabricated by Christine **. Basically, this policy was generated so that Christine could win a trip to Europe. AND this is not the only policy that was generated from her list of clients. There are others. Many others. Over a period of years. What's scary for me though, is that my daughter's policy is still in place.

Here's the even bigger problem. State Farm is dragging their feet in their investigation even though they have determined there was fraud. Then again, there is a lot to investigate. Seems that Christine ** was also accessing all the policies that no longer had her name on them and she was altering the information. For example, the mortgage on the family home which belongs to my ex-husband. For over two years the main social security number on the account has been changed to reflect Christine ** SS. That means that no one can speak to an agent, pay a bill, or change any information until proof of identity and/or identity fraud has been established. This was done no less than 4 times and takes weeks to correct. State Farm has still not fixed the issue and Christine ** continues to illegally access accounts and policies of my children and their father although her divorce was final in 2009.

What should be a concern to many policyholders and clients is that Christine ** has access to confidential, privileged information and is using it to benefit financially; unbeknownst to her trusting clients. It should bother anyone with a policy from her agency or any policy from someone that works for her. I'm sure that this is not the normal course of business for State Farm. I can tell you that I have expressed my concerns regarding my father's State Farm policies, (some of them are more than 40 years old), to his agent here in Las Vegas and that I fear Christine ** may be illegally accessing them to see what has been bought, added, changed or modified in any way. Yes, it's that bad. It's also very illegal.

On a footnote. Christine ** was not the best "step-mother" to my daughters who are now old enough to tell their story. She was physically, verbally and mentally abusive to my then 6 and 9-year-old daughters and orchestrated a life of fear for them that is coming to light more and more each day. We are taking legal steps at this time that include the demand that she cancels the policy on my youngest daughter which she is refusing to do. (?) I'm sure you can imagine that such a person having an insurance policy on a child that is not theirs would be cause for concern. Anyone with a policy from her agency should be very concerned about privacy and confidentiality.

I am sure they are guilty of fraud, money taking from my good insurance to her and then back to them and defrauding seniors and women. Check out Columbia MO. claims center. These people will no doubt be the reason that many of us will be getting cards in the future for payment in class action lawsuits of 30,000 dollars or more stolen from our good insurance to pay off these drivers that hit us and totaled their own car and mine. Then the crook driver will pay off the insurance claim crooks with the extra money they gave the crook on their car. Me the owner of State Farm Insurance have been repeatedly telling them they are overpaying this thief. They just try to blame the accident on me. They are too dumb to even know the laws of the state of Missouri.

Yes, Federal Gov't. please investigate. State gov't. too. These people are defrauding us. Stealing, threatening and scaring people, at the same time incompetent and super bullies. State Farm is out of control, check out the Columbia, MO. office. Get this under control now before people have their car insurance completely ruined. Move fast!!!

Fast forward to me trying to get a rental car and State Farm denies he owes me because the car was supposedly stolen. However, to this day no police report has been made by the owner of the vehicle that the car was actually stolen. Meaning they're simply going with this story solely based on hearsay. Mind you, I was and still am suffering from this accident that is of no fault of mine. How do you deny my claim based on what the owner of the car says without actual documentation that refutes their claim? Who doesn't report a stolen car stolen?!!! It's almost been two years and I'm STILL no closer to getting this case resolved from the day that it happened. Stay away from STATE FARM! The saddest part about it is I too was a customer of theirs when this accident occurred and they've treated me as if I caused this to happen to myself.

"A Good Neighbor," really??? What kind of Mickey Mouse operation are they anyway??? Every time I spoke with a State Farm Rep, I got a different answer about my refund. It has been over a month since I cancelled this insurance and I still can't get to the bottom of what happened to my money... Bad Neighbor!!! Fallacious advertisement!!! State Farm sucks!

So once I am finished with therapy this damn fool from State Farm called and offered me $1000 and I told him "no I can't accept that." I have missed time from work and they inconvenienced me so after me & him went back & forth this arrogant ass lady with an attitude named Toni ** called me very rude and said that she was investigating. And I sent her my lost time from work & guess what, they denied it. She said that they wasn't paying me any more than the $1000. This company is a scam and a joke & they are the ones that need to be investigated. They want people to pay all this money for insurance but then when something happens they don't want to pay out and it's a shame b/c they are robbing people. I should have filed it on my insurance and let my insurance company go after their scamming asses but I will know next time.

My current ins quoted me $171 for the same 2 cars. Didn't need a letter of experience but I had to provide proof of ins before them. When I called to cancel the lady was real nasty. Normally ins companies want at least 3/6 months back of experience. State Farm wanted 3 yrs. But I had a excellent driving record, no tickets, accidents, etc. I had been with my previous ins company 13 yrs so I didn't understand the trouble they gave me. Now I am a very satisfied customer of another agency & no daily harassing calls.

Okay, fast forward, 30 days later an automatic draft was taken from his account for his monthly payment!!! Not only that, it exceeded the amount that was quoted before it was cancelled so of course we call right away to get this money refunded. The representative tells us that he will have to put a request in. We agree and wait to hear back. A week goes by and NOTHING!!! My husband then calls his local office and was told that our money possibly would not be refunded at all!!! I decided to go into the office myself and see what's going on.

I was greeted with smiles and a helpful agent. Should I mention that I am ** and my husband **?? She gets corporate on the phone and ASSURES me that we would see our refund for BOTH payments within 3 to 5 days. Well... It's been almost 60 days since this has happened and I keep getting the same answer, "It's processing!!!" Do not use State Farm! Not only are they thieves but they are racist! Buyer beware!!

I had a very nice adjuster, but requested another since the prices they put on our antiques and valuables were so low. I lost so much my fabulous parents (and I) sacrificed to have for the family - things that meant so much to me after losing my parents who were my world. My mistake for asking for a new adjuster though. I ended up with one who would go into rage when she called (even hung up on me as I sat and just listened to her go on and on), so I had to block all the numbers.

It has been a 3 year nightmare that robbed me of my retirement savings (and I am disabled due to a spine accident needing the most severe surgery that can only be done somewhere like the Cleveland Clinic which has been postponed 2 times so far). After it is all over, I have a blog with facts I'll start under the name **. All I can really say here is that it has been a shocking experience that they can do what they do and somehow get by with it.

Aside from robbing me of the values of all lost in the burst pipe flood (when we are highly insured), here's a prime example: I sent receipts for reimbursement to the supervisor weekly and spoke to him on the phone numerous times weekly (a nice young man); yet, even if they say they sent me a letter saying I was doing it wrong, I never got my mail due to forwarding, so in the 2 year period, he could have stopped me numerous times weekly as we spoke weekly when I was sending him receipts. Instead, they dumped all the receipts back on me the week of the deadline (when I was hoping my association with them was over) and said to redo them (after being on the computer 18 hrs daily destroying my Lasik eyes and my spine. I can hardly walk now 90% of the day.).

When I reported that and said 'had I been told, I certainly wouldn't have continued "doing it wrong" for over a year', so they said they have phone proof that they told me on the phone. When I said I could sue them in Civil Court for a Federal Offense of recording phone conversations (when they never told me anyway, so that was a lie) due to the fact that I asked each time if I was being recorded and was told I was not, they changed their story. They then said they have documentation that we spoke on the phone (no recording - no proof of what was said) and that when we did, they told me I was doing the receipts wrong even though they have no proof of the conversations.

That's absurd. Also, why would anyone continue to do it wrong for over a year if told otherwise, especially when I need to get on with what is left of my life (my parents' deaths, the property, operation, etc.) at age 63 now (having lost 3 valuable years of my life and finances on this, and I lost my dog, living in mold growing in the flooded house they ignored, and I have the proof). I have proof of calls made also; yet, there is no proof of what was said in the calls, and to say otherwise is hearsay (and a lie on their part); yet, they get by with it? How is this possible?

I was told by them I could get an attorney; yet, I've read it is against the law to be forced to get an attorney to get fair treatment. It is just shocking; yet, I can't document 3 years of all that has happened here on this site. I will probably pay an independent adjuster (and continue to report the injustices and irrational situation to State Farm Administration and Board Members). My ratings below are for the field agent situation - not for my State Farm Agent who is as I said, fabulous.

Now, that's only the first problem. More recently we've needed roadside assistance from them again. Turkey season has started and my husband left very early Sunday morning to sit. It'd been raining so the ground was wet and he parked on the side of a dirt road but the truck ended up sliding down and got stuck. **Now keep in mind we've been paying State Farm for their roadside assistance that's SUPPOSED to be 24/7, right? No. Wrong. **

He called about 4 am and WAITED 2 HOURS before he heard anything back from State Farm. Finally around 6 am the lady called back only to say she couldn't get anyone out there, probably because of the time and day. (Now, I understand they go through other businesses and what not... But I'm paying for this service. I should get it!) Since State Farm was not able to help us, PMO called a tow truck service and had a guy come pull him out. After doing so we were billed $200! Of course we paid so we wouldn't have any issues with the tow company trying to take my husband's truck, it was a debt that couldn't be avoided.

The following Monday morning I'm on the phone with my insurance agent trying to figure out why no one could help us and why this was the SECOND TIME they didn't have our back when we needed them. But they did reimburse us half of the bill. Thanks State Farm! After playing phone tag to try and follow up I gave up on trying to fight with them. BUT WAIT! THERE'S MORE!

Today: I called to see how much my bill was and I am being told its $315. (I'm seething) Why? How could it possible be over 300 when I normally pay around 250? Not only was the receptionist rude with me over the phone and cutting me off but she was making me think she couldn't care less if I were a client or not. Today I was told our good driving discount was dropped from our policy because of the last incident with my husband. (they are considering it an accident apparently) And we STILL owe for adding the truck to the policy.

I added the truck probably around Dec-January and apparently I'm still paying for it to be added and it's currently May! No way. It's ridiculous! Not only that but previously I was told by my agent my bill was supposed to be cheaper. Know what else happened today? I switched to Geico and my bill is only 177 a month. Do yourself a favor and don't even bother with this company. They have your back until you actually need them to have your back.

When State Farm would not negotiate I filed a claim with the CA Insurance Commissioner. State Farm came back with a $7000 settlement but they still based their settlement on their comps. The "NEW" comps were the same as the initial vehicles, they just changed the description from 2wd to 4wd. In other words, their comps were a lie. This is how they make their profit, by trying to stuff a settlement down your throat based on lies. And, I filed another complaint with the CA Insurance Commissioner and have written the CA Attorney General. To base settlements on false information in an attempt to improperly reduce an insurance settlement is called fraud.

This is pure **. I am leaving this company. I would not recommend State Farm to nobody. They ain't about helping their clients win but they are all about putting faults on their clients! When they know its not even my son's fault. I am about to look for another insurance. I won't be coming back to State Farm ever! They want to place the blame on my child coz he's **! And he's a male. Its a damn shame my son has to experience discrimination from the company. They was looking to get off coz this a ** male and the driver was a female! They are racists!

I had called to stop my SFPP payments and I was told it would be taken care of. No one attempted to call me back and let me know their system was down (AS USUAL). So the payment on the 29th was charged and returned. On the 5th I called to pay my bill and I wasn't informed that the automated system would retry the payment... Needless to say I wasn't very happy to see all these charges on my acct.

Well months go by and my acct kept saying past due. Once we figured out the issue and corrected it State Farm recorded a lapse in insurance on my license with a fee which I was told would be paid and taken care of because it was their mistake that I wasn't given the correct information. After going back and forth with them they cut me a check for $125. After the ordeal my acct kept saying past due, I was told my acct said past due because I didn't want to give them my bank acct info for automatic payments, due to the fact they charged me 3 times due to their incompetencies. I then was asked for a month in reserve if I didn't want to give them my card information, I declined.

A few months later I get 2 letters in the mail from the DMV saying my insurance lapsed. Now State Farm refuses to pay the DMV the $250 fine for saying my insurance lapsed when it didn't. My ledger shows all payments were made and my acct was current. Now because they misused my card information in the past and I did not trust them with my information, they reported that my insurance lapsed, WHICH IT DID NOT. They are uneducated in this office and now corporate is telling me because "You did not pay a month in reserve or give us the information for your bank acct, your policy was cancelled." The local office should be more educated on corporate policies and stop acting like a "good neighbor." They are snakes and so disrespectful. I have never dealt with such a money hungry business. I WILL NEVER EVER Recommend State Farm to anyone. I wouldn't take the coverage, even if it was free.

She led me to her office, left the door open and there was a dog! Why bring your dog to the office? Her office smelled. So unprofessional. I expressed my concerns about no one returning my call and she just looked at me like I was an alien and no apology. So I proceeded to ask her why my recurring automatic payments stopped. She said I stopped it and it's past due! WHAT??? That was news to me! All I did was a change of address! I've always been on automatic recurring payments for years with perfect payment history! I did not authorize anyone to discontinue my auto payments. It turned out after speaking to the corporate office that I have to sign a new form from the new agent if you want to be on a recurring payment plan. Shouldn't she know that simple information?

Also, the quote I was given by her office when I signed on with her was lower than what was on the bill. Of course, she has no answer. So the corporate office informed me that there is an increase in the state of Florida, across the board. Also there was a one time charge of $40 for making an address change. Why do I have to go through hoops to find this info? Why does she not know that? Isn't that her job? Her ignorance about this matter is unacceptable and to make matters worse, she blamed me!!! She was demeaning, defensive and ignorant of auto insurance simple changes and policies. The feeling I got from her was that she just want to take my money and forget about making the customer happy. She slammed my paper policy on her desk, screamed at me "What do you want to do?! Where do you want to go?!" I was already there to complain about no one returning my calls. Instead of diffusing the situation, she escalated it.

I basically just walked out of there and told her I'll just deal with her poor customer service with the corporate office. She owns the agency and she does not have any knowledge of State Farm's policies or what is going on with auto insurance increases in the state?! It's mind-blowing how she treats customers! It was embarrassing!!! I am not going to let this one go! After the corporate office I just filed a complaint with the NAIC and the BBB too. Her license should be taken away! Don't go to this agency, go somewhere else!

My daughter called a company that said 75 dollars. When I told this useless roadside assistance company I found a cheaper price on my own... they fed me a bunch of bs. We called the company back that quoted us 75 and he said... "I just got off the phone with your roadside assistance and they blew me off and were rude." Dealing directly with the company that provided me with unlocking my car was far better than working with State Farm's crap. Liars said discount. Sat in the rain with my child and they did nothing. Our family has been with them for over 30 years. First thing Monday morning, I intend to start looking for a new company. Will not stay with this dishonest company any longer. Not helpful at all. Just want your money.

After a week there was nothing. So I went to talk to someone in local office and an agent contacted the underwriting department and then told me I will be informed of their answer in a week. At the same time, my policy number was removed from my online account and this was one week before the termination date of my policy. One week passed and there was nothing. The underwriting department people either did not care, or did not work very much, or did not bother to change anything. I will ask them to refund my pay as they only gave me about one month period before termination and I paid for 6 month premium. I do not know how much they will refund me and how long it will take them to do. I am expecting very long and very disappointing process of this refund procedure by State Farm company. This company is no good. If you want auto insurance, try some others.

After multiple calls to the call center and going to see my agent, I finally got to speak to his manager. After escalating he is suddenly available. He then says he needs one more week. Okay. One week later unresponsive again, no proactive call when the already-late time frame was missed. Escalated again. Still no call but no, he answers the phone. I was polite, and asked if he had a timeframe. In his words "I don't want to give you a timeframe. I keep missing them."

My advice, go somewhere else for insurance. If it's too late and you are having similar problems, ask for their manager, that seems to be the only thing that works. Also, I haven't done it in fear it could make things take longer, but there is always the insurance commissioner and local news. Companies operating in bad faith like this are why insurance companies spend so much money each year on advertising. They have to convince us that they will take care of us when their actions speak otherwise.

It's now been almost 2 weeks and the claim has not been settled. I am presenting lower back pains and the car has not been fixed since State Farm claims to not be able to contact the other person responsible and wants me to assume responsibility over my damages and medical bills. We have been very patient with this communicating back and forth with State Farm but they tell us one thing and do another. They say they are trying to reach the other girl and that another claim is being processed so she will be responsible for the damages. However I then receive another letter asking me to put all charges on my policy. As it is evident that State Farm does not want to settle this I can now only rely on a lawyer to help me settle this. I can only express my dissatisfaction and urge others not to go to State Farm.

In my last 11 years of working with State Farm, I did not have to send them an invoice for the repair. The payment was supposed to be made out and mailed to the insd directly since SF is only liable to its insds - not the body shop. Wait time for adjusters to pick up averages about 20 minutes. You have to constantly repeat your request from one adjuster to the next. I do not recommend this insurance company. USAA or Wawanesa or Tokio Marine has more professional reps who actually care for their own insds.

The driver who was a construction worker at the site, apologized, asked not to call the police, gave us his insurance card which was photographed inside his work van, and shook hands. The accident was reported by us to his insurance State Farm and the vehicle was brought to the body shop for repair. 1 week, 2 weeks, almost three weeks went by with 20+ phone conversations and a State Farm adjuster was not sent to our auto repair. State Farm claimed to be unable to contact the insured repeatedly. State Farm claimed that his wife denied the accident. State Farm claimed they couldn't find him. State Farm claimed he was not the owner. State Farm claimed a lot of things.

I did what weeks and several State Farm workers couldn't do in almost 3 weeks. I found him just where we left him, at the construction site backed into the driveway once again. Knocking on the door I was greeted by the insured. He yelled. He screamed. He claimed not to speak English. He claimed there was no accident. He claimed I was trespassing. He claimed he would call the police. Too late. I already did. The police, the construction workers, the miraculously found owner and builder, their own body shop person suddenly appeared. The insured admitted to the police that he backed into my son. They only then called in the accident to State Farm.

Another two weeks and 20 phone calls ensue. The insured admitted his fault. However, State Farm's very own Ukrainian interpreter misconstrued their insured's words. They happened to have someone in the office who spoke Ukrainian and the insured said he was parallel parking and my son tried to get through. Very creative. Then on 3 separate occasions State Farm's AGENTS said the photos their agent took of the Ram were too dark to assume liability. Even more creative. Then I insisted on a supervisor and new photos.

Another week passes and they send out their adjuster to take new photos. Miraculously the photos are bright and clear. The adjuster admits impact dent to the truck. I call him and he admits impact dent to me. After all the truck cannot drive sideways and hit itself. State Farm calls. Apparently once again they disagree with their own findings. Their insured is denying the claim, again, so State Farm is denying liability, 0% at fault. That was today.

LIE AND DENY will not work. State Farm Insurance company has to be held accountable for their actions. I have now brought it to my insurance company, will call NEWS 12, channel 2, Newsday, and the Attorney General to notify them of State Farm's unethical practices. This is big business trying to bully the small consumer. LIE AND DENY is illegal. Your calls are recorded. Your intimidation tactics stop here, today!

I then spoke with the adjustment department and was told that they would cover half of the top but not the other half. They stated that the other side had normal wear on it and would not be covered in the expenditures. However, I have never seen only half a convertible fixed and was told that they would do nothing else. I was completely fine with them fixing my one side as it was gaping but nothing could be done. I had asked around and all conclusions were to replace it because that single hole could not be fixed without replacing the entire top. I took a few days to consider my options. However, they took it upon themselves to close the claim before that time and sent me a check in an amount that I never agreed to, to my address.

I had been fighting with these dreadful adjusters for about a week (probably longer) until one day I just decided to get a new car. Long story short, I continued with State Farm until my policy just got bumped up again for no reason whatsoever. I was now going to be paying $281 a month (3 speeding tickets in the past 3 years nothing more). I was done with that. I just got off the phone with Geico and will be paying $144 a month for the same coverage and the same tickets listed. No brainer. I am appalled at the customer service with the claims and the cost to be insured with them. I have been a loyal customer and have never had a wreck or any other major violation. I will warn everyone I can starting with this review.

At some point down the road I performed a policy review. I was watching a Suzy Orman show and she suggested performing a review of insurance policies annually. Taking her advice, I reviewed my policy and called Tom McLaughlin's State Farm agency and spoke to Sue **. I expressed concern that I may not be covered under the policy. Sue ** assured me I was covered for errors and Omissions. She even showed me a section in the policy labeled Errors and omissions. I questioned whether the clause related to malpractice. I provided her with a detailed example. The agent assured me the policy covered the example I provided.

On Feb. 26 of this year, I notified Tom McLaughlin's office that a claim will be filed against me. On Saturday March 5, 2016 I received notice from Small Claims Court to appear April 1, 2016. I called Tom McLaughlin's office on Saturday morning March 5, 2016. Mr. McLaughin answered the phone. I informed him that I had received an order to appear in Court on April 1, 2016. His response was "Mr. ** you may not be covered for this claim under your policy.” He had not even seen the complaint from the court. I e-mailed him the complaint file with the court. I explained that I requested an errors and Omissions policy at the time of purchase, performed a policy check in the future and was assured I had coverage for claims of malpractice, errors and omissions. Mr. McLaughlin told me he would be back to me Monday March 7, 2016 with an answer as to whether my claim was denied or not.

I never received a call from Mr. McLaughlin, nor have I received a definitive answer as of today March 17, 2016. I was forwarded to a claims person. Her name is Lisa **. Her contact number is **. She was the second or third representative. Ms. ** stated she forwarded my claim to another department which handles claims such as mine. I requested to speak to the person in the other department handling my claim. She refused to provide such data. Tom ** of Mr. McLaughlin’s office state he had the same result. On March 16, 2016 I tried to call Lisa **. She did not pick up her phone. I called every five minutes until she did. Ms. ** stated there was no information available on my claim. I told her that is unacceptable. The policy is less than 10 pages long and they have had enough time to review my policy.

Ms. ** asked me if I would be available tomorrow (meaning March 17, 2016) to speak with a person from this other department who is supposedly handling my claim. Lisa stated that a person from this other department would give me a call today, March 17, 2016 at 1:15PM. I never received any such call. Ms. ** lied to me since I never received a call at 1:15 or anytime on March 17, 2016. In Summary a State Farm Rep misrepresented the policy she sold me as containing Errors and Omission coverage for malpractice claims against me.

Now I have a claim against me. The owner says I may not be covered. I purchased the policy under the assumption I was purchasing an errors and omissions policy. I also feel State Farm is not acting in good faith by ignoring me and my claim. I have a court date of April 1, 2016 and nothing has been done since March 1 according to the State Farm website. State Farm is acting in bad faith and misrepresented the policy sold to me contained coverage for my errors and omissions for my small tax practice. I requested a contact name and number from the department who was handling my claim.

Well the place I bought the tires finally found out that the control arm is bent. And that's why the car pulls and rattling underneath. On top of that, the front clip nose piece was never fixed. The car rattles like an old beat up car. Before all of this the car drove perfect. Long story short. State Farm and Service King are working together. And they aren't going to open the case back up to fix the damage that was never fixed right in the first place. I'm trying to post this wherever I can to let people know, to be aware of how State Farm works with these body shops, that are recommended by them. I'm so upset. Now I'm disabled, and don't have the money to fix my car. That's all I actually had to my name, that I was proud of. Now I hate to even drive it.

The adjuster Eric who was going to give us the final OK on the car refused to take responsibility and said he couldn't do anything about it. This whole 40 days has been a nightmare (and still is ongoing), with hundreds of phone calls, lies, and "miscommunications," and delays, and we obviously aren't taking back a car that is unsafe and worthless without functioning airbags and seatbelt. Huge waste of time and ripoff. They only want your money. They don't care about your safety. DON'T USE STATE FARM IF YOU WANT A SAFE CAR.

After 14 days, I checked on the status and nothing had advanced but they referred me to a person who would initiate handling the claim at the higher level. That person indicated they would continue to try contact the person and even SEND A PERSON TO KNOCK ON HER DOOR! If they had still not contacted her after 30 days they would CONSIDER whether they could process the claim based on the accident report. So the drunk driver controls the process while State Farm twiddles their thumbs and I drive around with a smashed up car. This is the worst I could have imagined.