State Farm Car Insurance Reviews

Both myself and sister have State Farm for our cars and a vacation trailer. Have no problem, always get good service. We get several discounts and have had no accidents in the last 3 yrs.

I have been with State Farm for Automobile insurance less than one year. They have met expectation in all instances. I have been with them for house insurance for 25 plus years. They are a good company.

I have had this insurance company for my auto insurance for a long time. They always seem to help me right away if I have had a car wreck or something else. Also they don't bug me on the phone wanting me to get different kinds of insurance. I only get a call maybe once or twice a year unless something happens like a car wreck.

Easy access to our agent. They call back with answers to questions and handle any issue professionally. We have not had any actual claims, but they have handled any changes to the policy and change of residence and address without any problem.

Every time I needed them for issues on my car they responded quickly and I never had to wait long for my money. They know me by my voice and are very personally. I would highly recommend them.

They have local agents just about anywhere. You can just walk in and they will sign you up or you can talk to them about your policy or pay your bill.

State Farm is a decent insurance company. A bit too expensive and too many of them clumped together. There are two in my town alone. They are great for taking in the money and a bit slower paying out if needed. They have good people who work for them and over all I am satisfied with them.

State Farm is a good reliable insurance agency. But I feel like they could do better to stand out instead of just commercials. I have used my insurance and had to pay a huge deductible for an accident that was not my fault. I don't like how they try and save as much money as possible by degrading car parts.

The coverage was good and the price per month was reasonable. The roadside assistance in the policy was really good also. State Farm gave enough coverage to assist you in the case of an accident.

Very quick with auto claims. Did not raise my rates when I hit two deer in one year. Great price for a great value, my representative cares how we are doing. They gave me a two free grocery bags for paying my bill in person.

Outrageous prices that never go down. Chiming from my patients who are members I trusted thru must be the best. When I had them I paid over $120 a month with clean record one car. I now pay that for 6 months same coverage.

State Farm has caring agents who will go above and beyond to help you find the best coverage not just for your car but for your house and life. They have good rates and don't drop you the moment you have to actually use your insurance.

I've been with State Farm since I was 17 years old. They have never let me down with any claim that I've had. Their rates are reasonable and you make monthly or bi-annual payments. I would high recommend State Farm to anyone looking for insurance.

They provide great coverage and explain rate changes. When I had a claim they handled it efficiently and effectively. Our agent is local and we can have direct contact with her if needed. We have been with her and this company for more than 10 years and have no dissatisfaction or reason to change. We bundle with our life insurance.

Always helpful and in touch with customers. The owner takes time to keep me abreast of any changes or editions to my policy and any changes that could affect my payments. When I need any kind of help they are there for me and treat me like a person not a number. And even though they are part of corporate America they are more like a small town company.

State Farm is reasonably priced and has been easy to work with. We have not used the insurance but there are several State Farm locations close by. It easy to contact State Farm using several different methods of communication.

We have used State Farm for 15 years. I love that we get to know our agent, and she takes the time to call us when she can do some modifications that will save us money. Luckily we haven't had to use our insurance in these 15 years, but I am confident, due to the relationship we have with our agent, that things will go smoothly if we have to use it.

I have always had & always will have State Farm! They have been amazing to my family & are always there when we need them! I have the same agent my dad has had for years & we plan to stay with him until he retires.

It is who my family has always used, so I signed up to. Local office and very helpful. I have only had one claim and it was handled quickly and efficiently. They are a family insurance office and have been in this area for over 50 years.

I love my auto insurance agent. He's always fast at answering questions over the phone or by email. I've never had to file a claim but I think that he would make it as painless for me as possible.

State Farm was extremely helpful when I had to make insurance claims. The workers I spoke with were helpful and informative. Got my money fast and everything was a good experience.

The experience has been generally positive. My local agent is always helpful in answering questions and providing me with the services I need. Office locations are convenient to my job, and my personal representative knows all of my different policies.

I have had State Farm for many years. I have never had a problem with them and my agent has been very helpful. I have not had to file a claim with them so I am unsure of that process. Their rates seem to be competitive.

I'm very happy with my insurance company, State Farm. Through the years whenever I've had a claim, they've made it a simple process to take care of my claim. Recently I switched agents from one city to another, and State Farm handled the transition for me, flawlessly. I'm a busy teacher and don't have a lot of time to take out of my schedule to attend to such matters. I couldn't be happier with them.

Prices are reasonable. Service on claims is speedy and excellent. Customer service has always been timely and very helpful. Would definitely recommend to family and friends. Love working with our local agent and her staff. It is great to not have to talk to a computer or be passed around to several locations. You talk directly to the person who answers the phone.

It is very average. I haven't encountered any problems with them. They are pretty responsive when needed. They are a little high price wise. I am thinking about changing over to a different carrier to hopefully get a better rate.

I have been a customer for many years and am quite happy with it. I have had only the very occasional claim but have been treated fairly. My agent and all of the others in the company I have had contact with over the years are great and make me feel like a valued customer. While my premiums have risen over the years, the increases have not been unreasonable and occasionally they go down instead of up. I plan to stay a customer.

My agent is very helpful and always makes me feel like I am getting personalized service. I feel like she is putting my interests first as she is always willing to work with me. I get fantastic prices that are the lowest I've found in my area.

Claims are done quickly. I have used them plenty of times for accidents and I have had personally had a good experience with getting in touch with the agents handling the claims. Claims are paid in a timely manner. Bundling insurance for multiple vehicles lowers insurance rates.

They have great road side service and their app is super helpful. I have a hard time talking in the phone and prefer to make claims via the app. I was in a hit and run and they were extremely helpful and understanding that I had no information on the other driver because they ran away. My claims have been paid out fast and the deductible stays low. Their employees are great, nice and their road side assistance is better than AAA.

I absolutely love State Farm Insurance. I literally started using them when I began driving at the age of 17, and I have never even looked into another auto/house insurance provider (and I am now in my mid 30s!). I pay an awesome rate per month, and it includes both my car and home owners insurance. I am a single Mom of two young girls, and I try to save anywhere and everywhere possible. With State Farm I don't even have to worry about trying to save, I already do! Any time I have called with a question regarding the insurance itself, or car accident questions, I got an immediate answer and absolutely loved their service. I recommend them to new drivers, and drivers that have been insured for years. I have never been disappointed.

State Farm has had amazing customer service for the twenty years I have been a customer. They provide consistent excellence from initial policy purchase, underwriting, and renewals to claims handling. I would recommend State Farm to anyone looking for automobile insurance.

In August 2015 I was hit in a crosswalk by a driver making a right turn on a red light and sustained injuries. Emergency vehicles were there, including the police. It has been four months now and though the driver has liability through State Farm, they won't cover my injuries. They said they would but then reneged. I have a head injury and spine that needs adjustments from a chiropractor. My Medicare doesn't cover this ("hospital only") but Medicare should not have to pay for this anyway because the driver's insurance is supposed to pay. If you go with State Farm, they may not honor your liability. Now I must contact the driver again and insist that he pay because State Farm won't. This is a very bad insurance company. Don't trust them.

Wrongly charged for five years, after told house and car from 2 people could not be combined. Then suddenly was blamed on agent's son making the mistake since he was new at that time.

My insurance company is friendly, quick, and thorough. They keep me informed with products and services to help me in my financial needs. I believe they have the best quality and the best customer service.

I have been happy with State Farm for several years. Just recently, I had to file my first insurance claim. My windshield was cracked and State Farm had a repair company in my driveway in less than 24 hours. The claim process was simple, quick and effective. I am very satisfied with the speedy response when I was in need.

Great customer service and good rates. Also have several discounts you can get, they also do life insurance and homeowners insurance. They also have banking services. They also give you the option to set up auto pay every month so you never forget a payment, you could also save by paying every six months.

Had my first accident almost a year ago and recently received notice that State Farm is dropping our auto coverage. Little if no contact from local agent. We had switched from an online agency years ago because we wanted a local person to be available to us. Don't even remember his name because we were switched between agents that quit several times. Paid the bills for PIP without hassle, but once the maximum was exceeded they sent a letter saying they ended payments without advance warning.

No major complaints except that they try to steer you to preferred mechanics. I have been with them for 20 years and am pretty sure I am paying too much since I don't regularly shop around.

I would recommend State Farm. I filed claims, got money, very professional and they reply quickly with great customer service. It’s a good company to invest in. I have been a customer with State Farm for 2 years and I probably won’t switch to anything else. I filed claims for vandalism to my house and my car and I got money in a timely fashion. I’m very happy.

HUGE rate increase after a hit and run on our car. Why do we pay these huge premiums, go for years with no claims and then get slammed? I think that all any insurance company wants to do is make a profit so they can pay the CEO and shareholders. I may need insurance, but I don't think any of them care about the customer.

The representative that helped me get started was extremely helpful! She showed me all the options I had for insurance and even got me additional coverage for my car that I didn't think I was going to be able to afford! On top of that, she hooked me up with a life insurance policy to bring my overall costs even lower! I am so grateful to State Farm for giving me peace of mind, not only when I'm on the road but everywhere I am.

The insurance company we had was State Farm. We live in a small town and they were one of the few local choices. They covered both our vehicles. We had an El Camino and a Chrysler 300 under our insurance plan. The agent we went through was easy to get a hold of in any situation we needed. The agent was also reasonable with our rates and explained many different options, coverages, and multiple discounts that were available. We stayed with this agent and company for about 6 years. We were pleased the entire time. State Farm insurance was easily available in many of the towns/states we visited. Was a good experience overall.

I have had this insurance company for several years and I have not had any problem with them. The one time we had a claim, it was handled very quickly to my satisfaction. This was after a hurricane and the company had many claims to handle and I was very happy with my adjuster who was from Alaska.

They were very nice, helpful, and friendly. I loved the agent. State farm was really cheap and offered me the best rates, compared to who I had before them. I was able to pay over phone, online and in person. They offered me the best rates.

Claims are easily processed and received. Have very competitive pricing. Always available to take my phone call. We have all of our insurance with State Farm. While on vacation we had a pipe in the kitchen break. Significant damage was done to our kitchen and our basement. They were quick to not only process our claim, they were of great assistance in helping us to find qualified professionals to repair the damage and replace the furniture and other belongings that we lost.

Good company. Nice people. Very understanding people. Getting insurance was very simple. The whole process did not take a long time. I was able to get my temporary insurance card around thirty minutes.

Good company with great agents and handles everything very professionally. They follow up and they pay claims right away. The premiums are reasonable and I have been with them for over 30 years. They have local agents and they are very customer oriented.

I have had Allstate since I was 16. My parents had it and handed it down to me and I've had it too now at the age of 40. I have had it through 7 cars and 5 trucks. Had a motorcycle once too. I have had renters through them too. I have had 6 claims with them and they was wonderful... Not all the claims was on my insurance and they was still wonderful... I would tell anyone I knew about them because they was great. I wish I could do it all the time but I can't. I've done got old and slow so now all I have is a truck to pppuuuttt around in, that way don't go to jail. You know going fast ain't good for you at all. I had a friend and that's all he did was zzunnn zzzuuummm here and there. He crashed time after time.

Prices are great for full coverage! A lot of mistakes on their part with who is covered in my policy. But, payments always come out on time and they do not try to add any extra fees.

Nice credit experience. Responsive company.

State Farm has always been prompt to answer our questions. They provide a thorough review of our insurance needs to ensure we have the right coverage for our family. When we have had to file a claim they have provided good customer service and have settle our claims quickly.

The agents in the office have always been very helpful with explaining what policies they have to offer and what would be best for me. Filed one claim and it was handled very quickly with no problems. If I have any questions with my policy they have taken the time to explain things I was unsure of to me. I have been with several insurance companies in the past and have not had the service I have had with State Farm.

I was pleased for the most part, coverage was good. A downfall for me was for my county or city I lived in if I needed to go to the office where my rep was it was a pretty far drive making it inconvenient at times.

I love it, they don't call and bother me trying to sell me something new and they aren't expensive. They are the best insurance I ever had. I appreciate the plan that I have and I will never change.

I transferred my auto insurance into my name when I came of age. My agent knew my parents' names from the moment they walked in door, and remembered mine on the second visit. She reviewed all my options and quoted the prices upfront. She help me setup my life insurance and other items that at the age of 18 I didn't know I needed to prepare for at the age. I now appreciate the guidance because now I would be paying triple the price if I were to apply for it now.

I have several different policies with State Farm. Whenever I have a question, they are quick to answer them for me and what I especially like is that they do not try to talk me into other types of policies that wouldn't be in my best interest. I recently had a child go away to college and they were very helpful in helping me to decide what was the best option for us to choose. I like the convenience of different options to pay, whether it be via mail, online, in person or over the phone. Their rates are comparable too!

I have used State Farm for over 5 years now and am happy with their service. I switched from another company, and found State Farm's rates to be competitive. I've met with an insurance agent in office at times but am able to do most of my business with them online, which is what I prefer. While I would may shop around soon to ensure the rates are still competitive. I am overall happy with my State Farm experience.

A State Farm Insured member hit my 2002 Escalade while it was parked in a parking lot. After the accident they left the scene but there were customers coming out of the store and got the license plate number of the vehicle that was involved and reported it to me. They stated they tried to stop the driver but they refused to stop and continued on their way. I called the police and they came and made a police report. This was reported to State Farm who has for over 1 1/2 years refused to pay the claim. I did contact GEICO who is my insurance carrier and filed a claim with them. Their rep came and made an estimate of the damage which I reported to State Farm. They have a copy of the claim and also a copy of the police report. They stated their client refused to return their calls so there was nothing they could do. They also stated they spoke with the father and he said the driver told him I hit their car and ran.

The local reps for this company help with saving money. They are good with settling a file claims as soon as possible. They are easy to reach by phone and local offices. Their rates are reasonable and fair to the consumers. They value you as a customer and treat you like family. They are easy to talk to and reach by phone.

I had been with State Farm about six years ago when the broker decided to retire. I was notified by the new broker that he would only be handling fleet policies and no longer servicing policies with just one vehicle. I went to Allstate. After five years with Allstate, my rate went up so I shopped online and was quoted a lower premium with State Farm, so I contacted State Farm.

State Farm Insurance has been the most affordable and convenient option for us when it comes to auto insurance. They were also helpful for us in refinancing my husband's vehicle. The only issue we have had is that our payment is set up on auto transfer and sometimes comes out late.

Very good coverage. Great price. Wonderful and helpful customer service. Our broker has gone out of her way for us many times. Always lets us know when change is coming, also lets us know there are other options.

I haven't needed to use it so far but the rates are better than the others I was comparing it to. They are there when you need them and can answer any questions one may have. From what others have told me, they are fast at answering claims. I am very content with their service.

Personal service is exceptional... they take a personal interest in me and my insurance needs. Exceptional service and easy to contact via telephone or internet. They are competitive in pricing products that they offer. They offer immediate funds for any claims submitted.

I have had State Farm insurance for 2 years now. It is ok with me. I have not had a claim yet but it is a great company. I have told friends and family about it. The rates are great. I can't say enough about this great company I have. Will not change for no reason.

Always willing to help me get the best rate and file a claim when an accident happens. They are friendly and knowledgeable about the insurance industry. Reliable, thoughtful and caring.

Not the best response for accident claims. Seems like no one in the office knew what the previous person we talked promised. Disappointed with that entire experience. I called our insurance rep to ask about rate changes and never got the promised call back. We do get the statements regularly and insurance cards on time.

I love the company. Agent recently dropped the ball and neglected to add a car on that I requested be added to my policy, then he wouldn't accept responsibility for it. However, we have always received top-notch service from the company.

I have not had any problems with State Farm, as far as setting up my coverage and monthly payments. The agent does a annual review of my policies and makes any changes I want, and recommends change if she feels they will be beneficial. I have only had one accident and it was the other person's fault, so when I contacted my agent I was directed to the right people to take care of the problem. The other person had the same agent as me, so that made things easier. They repaired my car rather quickly, and furnished me a rental car while mine was being fixed. So I am pretty satisfied with mine insurance company for now.

State Farm they are friendly, helpful and cheap. I had an accident last year that was mainly my fault and they were so helpful and polite. The process including all the paperwork was handled by some great people. After my accident I thought I would be dropped or at least rates go up but they did not drop me and my rate did not go up more than a few dollars. I have had State Farm for 5 years and I strongly recommend them!

After moving back home I, unexpectedly, had to purchase a new vehicle. I tried several insurance companies based on referral from family and friends. None of the companies I received quotes from seemed very interested in working with me to find just the coverage and rates for my budget. However, upon first contact with State Farm, they were more than willing to assist me. They worked with me, tirelessly, to find just the right rates for my budget.

They are okay, however. After I was without a car for over a year and regained another vehicle, they wouldn't take me back because of the lapse in time. Other than that I have no other complaints on their services. It was always pleasant dealing with State Farm. Any questions I had were always answered in a timely fashion. I would still recommend State Farm over any other insurance company.

They treat me as though I was family. Also they do what's good for me and my budget. Any questions I have they answer me right away. They are very friendly and knowledgeable employees. Whenever I need help, they are right there. After losing my husband a year ago, my agent came to the memorial which was held in my house. This was last August and I had a payment that was due in November and another payment in January. He paid those two payments for me, which I thought was very nice of him. When you need towing or a car rental you get it right away. I've been with them for over 20 years and will never switch to anybody else.

The rates are reasonable. They work with good repair shops, and are prompt to pay for repairs. The repair shops like them, and know they can get pre-authorizations quickly. They have also talked to the repair shop to help me with options to pay my deductible. My agents and office staff are very friendly, efficient, and resolve all questions and answers. They mostly know the answers when I ask, but tell me the truth if they need to look it up. They give me options, and try to save me money while giving me what I need.

I have received great service from State Farm. They are friendly and helpful. They have given me the best coverage for my money. Besides car insurance I also have renter’s insurance and by combining both I received a large discount on my renters.

The staff at my agent's office is amazing! They know me when I call and it is a very personable environment. I know I can contact them with any questions or concerns that I may have.

They help me with everything. I have rental and two cars insured at a decent price. Claims are handled fast. Would highly recommend them to anyone looking for insurance. They are always available to talk to which is something other insurance companies can always say.

I love State Farm. They are on the more expensive side. BUT, I have left them before to try other companies and I always come back to them. They take care of their customers, without any hassle.

We have had them for years. Local agent. Helped with lower rates by having our kids take a driver's course when they first got their licenses. Good experienced agent. I would recommend for all your insurance needs, not just auto insurance.

I have been a loyal customer for 10 years and have never had a problem with State Farm up until this month. I have been given a notice of non-renewal based on my credit history. I pay my insurance on time so I am flabbergasted as to why they care about my credit history which is average; however, I recently took out student loans and am a full-time college student. I believe this is the reason they said my credit history. Then my driving record, I have been in 2 wrecks in my lifetime (far apart too) and a couple traffic tickets (in my lifetime) but that's it. I'm completely shocked to the level they have gone to.

I have been a State Farm customer for 25+ years and have had a very good experience up to this point. Presently the policies I have with them are Homeowner's Insurance, Life Insurance and Automobile Insurance. However the reason I have had a good experience with them is probably because I have never had a reason to file a claim. HOWEVER when my auto policy comes due I will be shopping around this time as I feel they could give me a better rate, especially since I have multiple policies.

The agent we currently work with is very friendly and contacts us regularly to make sure we don't require any changes. I wish the company was priced lower, but overall we're satisfied.

I generally have a negative view of all insurance in general. So getting a 3 star review from me is pretty good. Never had many issues with State Farm. Just high rates is the only negative. If the fender benders I have been in but not caused they have been very in communicating with me and the other insurance company. So in that sense it have been a positive experience.

I've had this insurance company for a while now. Can't complain and I'm very much happy with everything! Never let me down, excellent service and coverage at a reasonable price! Customer service are always there to help!

They are increasing the price each time and there is no reason why it is either. We haven't been in any accidents at all nor have we been pulled over, but each year, the prices keep going higher and higher.

I had a leaky toilet from an upstairs bathroom that resulted in substantial damage to several rooms in my house. I contacted State Farm and they sent out a water mitigation company to review the damage and dry up the water. They estimated the damage to be at over $10,000 but you only give me a check for $6200. Of that $6200, I'm still responsible for paying $2600 to the water mitigation company. Even with the depreciation that is allowed, the numbers still don't add up. I had to borrow money from a family member to get the work done, otherwise my family and I would be walking around on floors without flooring and would still have holes in our ceilings. The damage took place on October 1st and the work was completed near the end of November. That is ridiculous for a company with State Farm's reputation!

The customer service is impeccable. They're always very helpful. I have used their road side service before. They arrived in a timely manner, and were very helpful. I would highly recommend State Farm to friends and family.

LOVE having Statefarm as my insurance provider. They always help me in times of need. I chose them because I get in lots of accidents and they help every time. I've never been dissatisfied with their work. They come on time and their customer service is also impeccable.

Slightly high on premiums but always there when you need them. Very friendly, diligent, and helpful. Thoughtful and thorough, I have always had good experiences with them. Had to leave them after many years for a more economic solution since I got married and was growing my family.

I have been with State Farm for 16 yrs. They have been wonderful to work with. They offer competitive rates and awesome coverage. We have never had any issues when submitting claims.

I've been with this insurance company for almost 50 years. Anytime I've had a claim, they paid promptly. My insurance rates are a lot lower than other companies and I have guaranteed coverage no matter what.

It’s a very good insurance especially, their customer service since they always go out of their way help their customers with politeness and professionalism. Even though I've never had a claim they always come to me to give me advice and offer me many of the other options they may have for their customers, something other insurance companies never do for their customers. They also have very good competitive prices with real good payment plans. Overall I give State Farm an A+.

We have had State Farm insurance for at least 10 years. They have always been very responsive when we have had questions. They were not the cheapest option out there, but you get what you pay for. I feel like they have good customer service.

My insurance agent has been very personable. I like our insurance, we have full coverage at a great rate. Our insurance does decrease by a few dollars every couple months and it has been very easy to bundle in our homeowners insurance as well.

I have had State Farm for 20 years and they have always been helpful and informative. Some people feel I can get cheaper insurance elsewhere but I am happy with the service I receive with State Farm. They are knowledgeable and a well known company that no matter what state or place I am I can get the help I need. The rates are decent.

I love the State Farm insurance rep. He's always looking for ways to save me money and he even reminds me by phone when a bill is coming up and is always a great thing. As a single mom caring for a 13-year old son as well as taking care of my 60-year old mother I just sometimes airhead it.

Overall it is a decent service. They will try to get out of paying if you get in an accident just like any other insurance company. Some of their employees can be rude but that is expected with insurance agents I guess.

I have had a super experience with State Farm. They are fast with claims and ensure that everything is handled to my satisfaction. They also follow-up frequently with me to see how else they can help.

Always there when needed. Friendly service. Very knowledgeable. Coverage is good and they are responsive when needed. Always has the appropriate answer to questions.

I have had State Farm for about 40 years and have found them to be very reliable and fair. Their service has always been more than adequate and sometimes it went beyond the call of duty.

Great service with no hassle. Responsive and efficient. Reasonable cost with considerable discounts. Agent is easy to contact and helpful.

I have been with State Farm Auto Insurance for over 15 yrs. I choose State Farm as my auto and fire insurance. Their prices are very reasonable. I got into my first car accident approx 5 years ago. I was so scared I didn't know how the claims process worked at State Farm. I immediately called them after the accident and spoke with a very nice representative. He took the time and patience to explain to me about the claims process and where to get my car repaired. They handled the claims in a matter of days without any problems.

Geico is too expensive and not what it used to be but State Farm is great! Gave me a lower rate for being over 60 with a clean driving record. I would recommend State Farm but not Geico.

The price is ridiculous... 3 vehicles one liability only. We have good credit scores over 300 a month... No wrecks, no tickets... That's my biggest gripe!

When we have any reason to make a claim on our auto insurance we absolutely never hear from or have any contact with our local insurance agent. He never calls to see how we're doing, if we survived the crash, or anything to do w/ it. We have no contact unless we call him. He could have at least contacted us to see if we are okay.

First problem was State Farm has been taken over by another company with very little notice to customers. It's like a big secret no one has any idea where this company has come from or where they are based or anything about them. A big secret to the consumer. Then after 47 years with State Farm I had two small accidents, both less than two thousand dollars within three years. They take away my six star rating and move my rates right to the top. Both accidents were on icy roads and no charges were given by police due to the conditions of the road. It was so icy the police lady fell while investigating.

I have been with my State Farm agent for 36 years. During that time, I have had to use the insurance only a couple of times. The time for processing the claims has been quick and thorough. I have had no problems at all. While the cost may be a little higher than some companies, my state of mind in having this company has been very satisfying. I am very satisfied with State Farm. My agent and his associates and will keep this insurance.

This is the first insurance company (kudos to the broker, not the company) who has made having insurance smooth and seamless. They look out for me, make sure I have the proper coverage and handle all of my concerns.

I've been with this insurance company for 20 years. And they know me by name... I like the workers but I don't need the Agent connection. The employees are much more helpful.

This is a company I respect, and customer service excellent, but I never in 20 years needed any claim, so cannot evaluate that.

We have been with State Farm Insurance for our home, autos, and some personal Insurance for over thirty (30) years. On one small claim on my wife's car that had a water leak around the windshield seal, State Farm claimed that this was not covered because it was listed under routine maintenance. This was pure B>S>. This was 20 years ago. Our Insurance Agent Retired and State Farm split up the customers and added another office. Why in a town of less than 15,000 do we need another office? Just another way to up our Insurance cost. I am seriously contemplating changing companies.

I ask why my rate was so high when I retired in 2012 and relocated to MS. I had mention to them that I do not drive 7,500 miles a year. I don't work when I do travel, I fly. I get a rate reduction and six months I get a bigger rate increase. I never had an accident or a traffic ticket. I was told that was due to disasters that happen in my area.

Did not have any claims but it seemed each year our coverage got less and the rates went up. We have had no traffic violations or claims. This is not the way it is supposed to work. We dropped them and went with someone else.

The agents never give the correct info, every time you are transferred to someone else. I'm not sure why they have local offices as they are not helpful and misinformed.

I switched from another major company based upon a cost comparison. I've found them to be competitive, and my agent helpful in explaining changes to my policy, as well as any modifications I've needed to make.

Claims handling has been very satisfactory. Any interaction with the agent has been good. Only time there was ever a problem was on a towing claim, but they did come through on it. Other than that, everything has been quite satisfactory.

Never had a claim in 45 years with this company. Rates don't go down though even with this good record. Agent reviews coverage and cost each year if I ask.

I have had my Insurance with State Farm over 40 years. I have had 2 claims during this period. The Agent I had (Texas) at the time was excellent helping me get claim settled. The Agent I have now in Colorado has been just ok. I bought an RV and contacted them to add it to my policy. I had to call a few times to get it done, and finally got a copy of my card, by fax, 2 weeks later.

I have had State Farm for over 30 yrs. Never had a problem. Only had one accident that wasn't my fault so there was no question in who was getting paid. They are always very friendly at the office I deal with but when you are a good driver you could have that experience with any company. I also have my Renters Insurance with State Farm. I have received quotes from other companies but State Farm was either the same as theirs or lower so since I have been with them so long, why change?

I have been insured with State Farm for 30 or more years. I have not had an accident in all that time, and I have not had a moving vehicle violation in all that time either, so perhaps my comment here is not as valid as someone else that has had to deal with insurance on the level of "claimant". Still, when I call State Farm I always get good service, and good follow-ups when a follow-up is needed. As for pricing, other companies have quoted me far more than I pay now with State Farm. One thing I hope never to have to test is this: I was told that with my driving record, and having been with State Farm for so many years now, if I did have an accident my rates would not go up because of it. All in all, I have no intention to leave State Farm, even if a different company were to offer lower rates for the same type policy.

My daughter and I were rear ended two weeks apart. State Farm Claims told both of us that we had to contact the other insurance company and figure out how to get our cars fixed. Isn't that what I pay them for? I didn't get any assistance until I contacted California's Dept of Ins and filed a complaint. Then they took control but would never return my calls. My daughter worked with the other insurance company. Once the cars got fixed, I moved my whole family to another insurance company.

We have had State Farm insurance in Jackson ca. for a few months now and I can't say enough great things about them. Chandra is our contact and she is always friendly, personable, professional and ready to greet you with a smile. We have our auto and home insurance through them. I can't think of any other company I'd rather be involved with. I highly recommend State Farm. The coverage is second to none.

I insured my car with State Farm because the local representative seemed friendly and helpful until I actually purchased the policy. Even though I specifically asked for roadside assistance and rental car reimbursement, this was not added to my policy until months later, conveniently after I'd had a collision with a deer. Towing the car somehow was at my own expense, and the State Farm approved repair center didn't bother to look beyond the exterior of the car before determining the cost of the repair. In all it was to be an 8-day repair, with some parts on backorder. The rental car, for which I had to pay out of pocket, cost more than my deductible. The best part is that State Farm then stated that my hitting the deer was an at-fault accident for me, which would increase my payment by nearly $90 per month.

I honestly cannot comment on experience filing a claim because I haven't filed one in the 5 years I've been with State Farm. It gets kind of boring when you haven't had anything on your record in 20 years. State Farm has provided reasonable rates and better than average in-store customer service.

My insurance company works with me. They offer standard rates. They always know me when I call, or pretend to anyway. I wish insurance would be cheaper for people like me though because I never drive my car and I pay way too much for just PLPD.

I have used State Farm for over 20 years for my insurance needs. I find them to be helpful in having a local contact person to assist me whenever I have a question. Because I have been with them so long, I enjoy some benefits that may not be available to new customers but I still encourage them to use State Farm for their insurance needs. They have always been speedy and efficient when I have had to change coverage or drivers for my automobiles.

Booted me off for filing claims. Very unprofessional. Not helpful at all to their members at all. I don't know of any car insurance companies that do this. I was very disappointed and dissatisfied and I would NEVER recommend them to anyone that I know.

The rates are pretty reasonable. I have never had a claim but whenever I had a question they answered in a very thorough manner and if I didn't understand the question they would go in more depth without confusing me.

Great, never a problem. Always there to help. I would recommend them in a flash. Like a good neighbor they're always there. What more can one say but they're the best of the best. No one can compare to them.

I like my insurance. I have not issues with it and would recommend it to other places. They have good rates and are local agents that I can contact any time I need to. It is easy to work with them and they take the premium right out of my checking account. It is nice not to have to send in money.

We had damage to the roof and entertainment center so had to go to shop. It took State Farm 2 weeks to give shop approval to make the entertainment center. It was uncalled for it to take so long. Really messed up our plans.

We have found that our agent is available when needed and payout is immediate. We found that other agents were not as quick to care for their customers during time of emergency, such as during Hurricane Ivan.

My wife was involved in car accident with State Farm customer. Although the State Farm customer was the one who caused the accident State Farm didn't want to provide rental car. It's been 10 days. Nothing done. Every time you called case still pending. Stay away from them.

They have been our insurance company for 37 years. We have never had a problem with any claim we made. We did have a small problem with one representative, but we changed and haven't had any problems. We have our auto and house insurance combined. You also have the option to pay monthly, which we find easier than paying every 3 or 6 months.

When I moved from IL to CO it appeared the move from one agent to another was fine. However, when my daughter got the insurance for her car they quoted one thing and it came back much higher. I don't understand how it was one thing in IL and something completely different here in CO. Still not happy about that!

I have been with State Farm for about 3 years now. Coming from Geico, I selected better options and saved about $50 a month. I also have my home insurance with them which gave me a discount on my car insurance. I am very happy with their service.

They are pretty chill. They insure a lot of stuff including cars and myself. They haven't let me die so that's good cause that's their job. Life's confusing so ya gotta get a good insurance people that do their stuff well and their stuff is well.

They have been great. Anytime there is a problem they are there to help. They are always available to answer questions.. Check our rates to make sure we are getting the best ones. We fully trust them with all our cars.

I switched from Geico to State Farm about 6 months ago when I got married. State Farm was able to beat the price Geico was charging me and so far I have not had any issues with them.

I have been a loyal State Farm customer for over 20 years. During the last few years, I have had small accidents (fender benders). I received a letter that my policy would not be renewed and I have until the end of January to find new coverage. My problem is through all the years with rate increases for no reason, there's no problem. The minute that they have to rake out money for any type of claim, they drop you. The bad part of this situation is you drop me and not my husband. Don't worry, I will take my insurance needs to another company. A company that would rather pay a rich athlete for commercials than stick by their loyal customers is one that I don't want to be associated with. Thanks for nothing State Farm! I will not be recommending this company to any of my friends or family!!

They are like neighbors to me and take care of all my needs. When I call in for some reason, I am treated well and results are quick. I have auto insurance and renters insurance through them. My bills come each month in an easy to read format. I have never had a billing problem. My mother also uses them. She had a stroke two years ago and is now unable to drive. It was simple to switch her information over to mine.

I am no longer with State Farm due to pricing. They were a great company as far as customer service and assisting, but the prices are extremely too much. I called them several times to see what else I could do to lower my premium, but of course they stated I was currently receiving the best rate. I never filed a claim or anything through them to know much about that particular process, but I feel for someone with no accidents ever, the rate should be a LOT better than what I was paying monthly.

Been with State Farm 37 years and have had good service. They have always served us well and the rates appear to competitive. The agency is local and I am able to talk to a real person on a regular basis. They are a large company and will be around when other insurance companies fall by the wayside.

I have always had pleasant interactions with our representatives. And I love the convenience of having multiple policies with State Farm, as well as numerous payment options. My husband is a new driver, so coverage can be pricey. I shopped around with a few other companies, and found that we actually save more with State Farm. It's nice to know that we have coverage with a trusted company at a competitive price.

Anytime I've ever had an accident they walked me through everything and took care of me. State Farm also does everything they can to make me and my family comfortable with my car insurance needs.

They are thoughtful in arranging insurance. They are always available if I have questions. They have a monthly payment plan. The office personnel are just as knowledgeable as the agent. Their office is located in my neighborhood.

Always there to help you. Gives good advice. Good customer service. Great people... Never a recorded message. You always get a real person. You know the person at State Farm personally. Your agent will come to your house and talk with you about your needs. We have State Farm for our house insurance and also Umbrella. We get good rates because we bundled the products.

Great experience, easy to do business with, love our agent. The cost of the insurance is reasonable and I love that we are able to bundle services and receive discounts. I have the option of payment. I can go into my local agent's office, visit their website, call a 24-hour hotline or receive bills in the mail.

I find my auto insurance very decent. I've had the same auto insurance people for 5-6 years. They are friendly and very helpful people. I would recommend them to anyone.

I have been with State Farm Insurance my whole driving life, (56 yrs), except for the four years I spent in Germany while my husband was in the military. I've always been pleased with State Farm. Their rates are comparable with other companies. Over the years there have been a few accidents and State Farm always was there for us. Different times & different locations I was told by the garage that was repairing our car, "Good, you have State Farm Ins. We'll get right on it." I also have never had any problem with rental agencies accepting State Farm either. I have been very pleased with State Farm. I see no reason to even consider any other company. State Farm's record speaks for itself.

When I started shopping for new auto insurance rates State Farm gave me lowest quote and included amenities like roadside assistance and discounts on my monthly bill based on the miles I drive a year.

State Farm has the best rates and reach out to me often, letting me know they care about me as a driver. I am always able to talk to a real person when I need to, and with a physical agent close by, I don't have to worry about reaching them if I ever need assistance. So far State Farm has proved to be a better insurance carrier than others I have used in the past. They are highly recommended!

My insurance has always taken care of my needs and settling my claims quickly. Their customer service has always been very helpful and took the time to answer any of my questions.

State Farm has always treated me well. I was in a serious accident several years ago when a woman ran a red light and hit the car in which I was a passenger. State Farm paid my medical bills from day one with no problems and a minimum of red tape.

I have only had for a few months. But I like them. We just got a car about in May because I was expecting a baby girl and we needed a more safer car. We used to use the general insurance but now with a new car we decided it was time to change insurances as well. I have heard great things from State Farm and we decided to give it a try. So far we have not had any problems.

Yes I was treated very well by State Farm. They were precise, they were excellent with their quotes and very good with accidents. The customer service was excellent and I received answers quickly and honestly. They were very fair.

Friendly, knowledgeable. Agent is always available to answer any questions I might have. I haven't had to file any claims but I am certain there won't be any problems should I have a claim.

This is a very good company, also very affordable. I have been with them a little over a year and I would recommend this insurance company to anyone. I pay less than 150.00 for full coverage and I think that is a great deal compared to other companies that wanted to charge me way more than what I'm paying now.

Rates are pretty decent compared to other companies however the rates for new drivers are very high. It would be helpful to have some form of program available to new drivers that would allow them to lower their rates. Also the rates once you get a ticket or get in a crash go up a lot more than you would see with a lot of other popular auto insurance companies.

Always there for me when I need them. Great rates. Stellar customer service. Our State Farm agent has been with State Farm for many, many years, so he's able to answer any questions we may have. Both my kids are insured with State Farm. They are both grown with families of their own. My dad retired from State Farm, having been a claims adjuster, so we have intimate knowledge of the company. I wouldn't buy insurance from any other company. State Farm is a stable company with many many years of insurance experience.

Did a great job for years.

Never have any trouble. They always have paid my claims. They are helpful and courteous. The monthly payments are affordable. I would recommend State Farm to my friends and family.

They work out great for me and I enjoy all the service they provide. When I call them their customer service is top notch. I enjoy working with them and using them as a top notch insurance provider.

My agent is nice, my rates are reasonable. I've been with them for 2 years and only had one problem with them in which I was paying an incorrect amount when I switched vehicles. The error was eventually caught, but I was not refunded for paying more than I should have.

Good experience. Only had a couple of claims over the years but they were all processed fairly and in a timely manner. They respond to any questions very quickly and promptly. I have been to the office a few times and they are all nice and friendly.

State Farm insurance has good prices and fast service. You can call and get your answers fast. I have checked with a few different companies and State Farm has the best prices and coverage.

Has been a good reputable company for us, always ready to answer any questions we might have about our policy and paid to reimburse us for our towing charge that we had when our car had to be towed because of a mechanical problem.

State Farm has always worked with us to make sure we get the coverage we need for a price that fits our budget! The staff is always friendly, helpful and knowledgeable. They don't even hesitate to replace our cards when we lose them!!

I have found State Farm, my agent, and her employees to be very helpful any time I have had questions. They are always cheerful and courteous. I've always got the answers I needed or thorough explanation in answer to my questions. I find that accessing my account through their website is very useful and easy to navigate. I also appreciate the discounts offered to clients like myself that have multiple policies.

The price was extremely reasonable and the agent very responsive to any questions I might have... There were no accidents or incidents that required any claims so I cannot speak about that personally. My friend however, had her spare tire stolen from the back of her van, it was repaired promptly and reasonably.

State Farm has been the best automobile insurance company I have been with in a while. Every time I have a concern or question, they always seemed to answer my questions as thoroughly as possible. Also the initial policy process was easier than it has been with other insurance companies, at least from my personal experience.

Very timely whenever I needed to use them. Never any problems. When I needed to get my car fixed. I have recommend them to family and friends. Payouts were quick and the people I felt with were always professional.

I had State Farm, but switched to my husband's company after we got married. I was happy with them, but an office for my new company was also closer where we bought our house. State Farm handled claims quickly and were friendly to deal with. I was in an accident where my car was a total loss, and even though I had rear-ended someone (i.e. my fault), I was able to replace it with a newer, nicer car. I only had car insurance with them, but my mom had homeowner's as well, and she stayed with State Farm the whole time she lived in that house.

I have been with State Farm over thirty years. I will never change. They always respond to my claim issues promptly and I have never had a rate increase due to an accident. Their representatives have always been very friendly and always helpful. They keep my rates low and always let me know about any discounts I qualify for.

The company sends frequent updates about my policy. My agent has always been easily accessible and willing to explain the answers to any questions I may have. He also offers regular meetings to review and update my policy if needed. When I was in an accident, it was handled in a quick and efficient manner.

They always polite and happy to help. They are always prompt with their service. I have never had a car accident so I can't speak to how they handle that. With general questions and information, they are great. I don't pay a lot for my insurance and I do have a lot of coverage.

State Farm is one of the top insurance companies. They are hands on and flexible, should I ever need to adjust my insurance plan, at the drop of a hat. I've been with this company's insurance ever since I learned to drive and first bought a car. Never had any complaints and my parents were the ones that convinced me State Farm is an excellent company to work with. In fact, most of my other family members are insured by State Farm and have never had any complaints. State Farm even has a great, low cost insurance plan for new teenage drivers that keep up their grades in school.

I have used State Farm for years. We switched insurance companies back in 1999 from Progressive to State Farm after being in an auto accident. The accident was not my fault, we were rear ended. The insurance company I had at the time (Progressive) was not at all responsive to my needs. However, the other driver had State Farm insurance and they treated us with courtesy and respect. Handling our claim in less than a week we had our check for repairs to my vehicle. I could choose my own service provider and the entire process was easy. My insurance company at the time (Progressive) then tried to raise my rates. We were so impressed by the treatment we received from State Farm we switched providers and have not looked back since. State Farm has reasonable rates, excellent customer service, and quick repair service.

They very reliable, they work with you regardless of your situation. The roadside assistance are amazing. I would recommend they services to all my friends and family. It's been a couple of time where they played a big role in difficult skin my life where I was put at ease. I love State Farm and wouldn't go to anyone else.

State farm has been great from the beginning. Best prices, best service, best agents. I had always gone with local agents and always been disappointed. High cost and poor customer service. When I switched to State Farm, I saw from the very beginning they value their customers and their agents are very knowledgeable. Since first switching, I now have auto, renters and life with State Farm. I would most definitely recommend them to anyone.

Rate is higher than GEICO for same coverage. Switching on the 27th of October. Cost cut in half! Fixed income, so it is a great help. Full coverage. Full tort. Best State Farm could do is reduce rate around 50 dollars. Seems like the cost of food goes up 1 dollar an item every market trip. Unfortunately, my SS check does not keep up with that. To have to cut your pill in two and search for reduced damaged items to survive is extremely stressful. GEICO is heaven sent for someone like me!

Quality insurance. Handles claims well and quickly. Slightly expensive. Dedicated to their customers. Quickly replies to all questions I have had. Knowledgeable and experienced employees.

I have been with State Farm since I got my license. So far I have never had a problem with this company. If I need anything there is always someone to talk to. My whole family has this company and everyone is happy!

Initial experience was great. Employees were kind and easy to work with. Agent took extra time to explain and go over plan with me. The entire process only took thirty minutes or so.

I have been with State Farm for over 15 years. They have always been very prompt in settling any claims or disputes. Their representatives are the very best you would ever want. I actually had to switch agents when I moved to another state, and I still receive the best service. Their prices may be a bit higher than other insurance companies, but the prompt and fair service is well worth the price you pay.

I was rear ended. The customer service is awful. They first will leave you on hold for at least 30 minutes then will lie to you. I was lied to by four different agents. The problem - we both had State Farm Insurance. They did not tell us nor did they offer to take our car to a collision center. After 4 days my husband finally told them we were going to rent the most expensive car we could and they would have to reimburse us. That finally got them moving. Car rental finally provided. Then the LIE - I was told that they had been trying to get a hold of the owner of the insurance who had hit me. Really I knew the lady and called her right up and she told me not one phone call from State Farm. Oops State Farm didn't know I knew her.

The local agents go the extra mile to get the best rates and coverage possible. They are always available to answer any questions or concerns you may have. I shopped around and did not get the appreciated service that I got when I contacted State Farm. They literally talked to me until they found the perfect coverage to meet my budget and my needs. What is so great about State Farm is that they are there for you 24/7. You do not have to communicate with a voice robot. You actually speak to a real live person. They genuinely appreciate your business and treat you like a human, not a number.

I am getting a little break because I bundle it with my Renter's insurance. I still think I am paying too much, but after shopping around I found out that I would save less than $3 a month if I switched.

Great service with a very knowledgeable agent who really knows insurance. I have never filed a claim but have heard that State Farm is very fair and responsive. I look forward to many more years of coverage with them.

Never had a problem with State Farm. They are always quick to get back to us if we have any questions or concerns regarding any of our policies that we hold with them. I would most definitely recommend this company to my family and friends.

My agent was always helpful. The one time I had a claim they bent over backwards to help. The agent was like family. I have always trusted this insurance company and its agents.

For 27 years State Farm has been my auto insurance company. I honestly recommend them, as they have always given me a sense of confidence and no feelings of worry. I have not had any auto accidents while with State Farm, although I know they would have walked me through the entire process if I had.

I have had no problems with my insurance company in any time I have had to contact them. Since they are very close I have been able to make changes to my address in person. Everyone there seems to be very accommodating and will answer any questions that I might have.

State Farm is very helpful and quick at settling claims. Whenever we submitted a claim we got our check within a few day. I would recommend State Farm to anyone looking for a company who treats you fairly.

They are very Helpful. Not a lot of employees and not a high turnover rate so the same people every time I call, they have a Monday-Fri response time, they know me when I call up especially when I tell them my name. They sit down and explain things to me. And find the right policy for me. Not just to add on more money for them.

I have used State Farm for over 45 years. I like having a local agent. They are always polite and seem interested in your needs. As our needs have changed we have added on new policies for more coverage.

They have no problems paying claims. Have great options for easy monthly payments. And are convenient in the sense of many offices. I got into a wreck and my insurance didn't go up a cent. The have accident forgiveness protection.

Had a claim and good experience. The deductible and claim experience was good. No problems with the agent, claim process, or service work. I would highly recommend State Farm and my agent for the service I have received.

I have had State Farm auto insurance for several years. Within the last couple years I added Home Insurance with them. I have a local agent who I can talk to at anytime for help or advice or questions.