State Farm Car Insurance Reviews

Was with State Farm for 18 years (policies included home, and 4-5 vehicles at various times), no claims ever filed on any policy. Roof was damaged in a large hail storm, and over the course of 4 years was verified by 3 roofers, one brought in by State Farm to insure no bias. Photos were taken showing all the damage, and the claim was denied. Shame on you State Farm!! You take people's hard earned money, do nothing for it, and find any reason you can possibly pull out of the thin air to deny their claim. Do not trust them like I did!!

I have had State Farm regrettably for a year now and up until this year I have had a problem with them increasing my payment every single month. They have also been drafting money from my account every month without my authorization... This is by far the very worse insurance company I've had in my life. The road side assistance is garbage. It takes 2 hours for someone to get to you and when they finally do they don't try to help you with simple things such as a boost. They're in a rush to get to their next dispatch to make money. Smh.

I'm really disappointed with State Farm. Since I got my policy every time it's my due date they raise my payment. I call my agency every time and every time there is something new. This last payment I pay more than I was supposed to because I didn't want to loose coverage. The person I spoke with told me that he was going to see what was going on. He told me he was calling me Monday (I spoke to him Saturday). I got the call Tuesday. He claim that State Farm put a form that I already sign that I didn't want it like 3 weeks ago. So that they put it anyways even tho I said no. So what is this game that they are playing with me. I absolutely will not recommend this agency and also State Farm. And also they are not going to recognize the money that I put extra in this payment.

First I was in a wreck with a State Farm customer, she was at fault. The tow company that State Farm sent took everything out of my vehicle. My accident was on June 6. I still have nothing settled. No one does anything until you call. There is no assigned agent to your claim. I don't think anyone even looks at it unless you call them. That really sucks. I have to run around to get everything they want and call them all the time for something that wasn't my fault. It have become a job!

I was taken to hospital during the day. Temperatures were very hot this day and I was looking for item in trunk of my car. I happened to be parked close to a firehouse and apparently I looked like I needed some assistance. Police come and then paramedics. I was asked to let them check my vitals and then I realize I'm on my way to hospital. My car was locked and I was told that my car would be fine. When I get to hospital I called about my car to make sure all was good. I was told by State Farm that they knew nothing about the car. I reported to them exactly what happened. My car was left sitting right on Memphis side of Mississippi State line. When dealing with the officials I was getting the runaround. Memphis said it was a matter for Mississippi and vise versa.

I have had my auto insurance with State Farm since 1980 but now I am not good enough for them. They cancelled my homeowner's insurance so I cancelled my auto insurance with them because I lost all the benefit of having both with them. I found out how much cheaper and more reliable other agencies are. What a terrible turn for what used to be a great company.

First claim 15 years ago my car was stolen. I was treated like a criminal. 2nd claim last year for $2,000 due to water damage... A month later they tried to drop me... Insurance sucks!!!

Do not buy insurance from State Farm! I was hit by someone with State Farm insurance, and they refuse to fix parts of my truck that was damaged and stopped working. Tasha (Team 16) even said that it was possible that the item in question could have been damaged by the incident, and then when I called her on it, she retracted and said that the inspector said it was not their fault and they would not fix it... there are many options for insurance, pick someone else. #statefarm #statefarmripoff

Have been a State Farm customer for over 10 years. Here is a list of products I currently have through State Farm. Auto Insurance x 2 $250,000 each person / $500,000 each accident. $100,000 each accident, 80/20 coverage on rental. Condominium Unit Owners Policy. Whole Life policy for my daughter. Select Term Life for myself.

On June 4, 2016 my car broke down, so I called State Farm and was text back tow truck will be 45min. It was around 11:45am. The temperature was about 80 so sitting in car 20 min. I call tow company. They tell me that they don't have a truck! And they just got the order 3 min prior. So I called State Farm. They try to call another company. In the meantime my friend who was with me called me a different local tow. They arrived in 10 min. I get home at about 12:45 and burning up. It had to be 120 degrees inside my car.

I had an accident with a State Farm insurer. State Farm rep calls to ask questions about the incident that happened in May 2016. Not knowing the nature of the event the Rep (Arnold **) rudely laughs and contradict what was said. This is very offensive and unprofessional. I am very disappointed WITH THIS COMPANY. State Farm Auto Insurance needs to do a better job in training their employees.

So, I got married recently and am on a search for an auto insurance company for my husband and I as we were both on our parents' policies and will now be needing to get one together. I had Liberty Mutual and he had State Farm. I got a quote from mine and deemed it too expensive, then I got a quote from Geico (super cheap! Woot!) but he wanted me to check with State Farm as well given that that's what he's a part of already. So, I called the Customer Service line and went through the long process of sharing all of his/my information and yadda yadda, then she tells me that since he already has a policy, that she can't give me a quote and I'll have to call his agent personally.

One of State Farm's insurer came into the side of my car on a Saturday in a busy town that always has a lot of people walking around. The parking spaces are pull in, not parallel. He was in the left lane and had stopped for some people to cross. I had slowed to let them get across my lane and was slowly coming up beside him in the right lane. He saw the one and only parking space and was cutting across my lane to get to it. He never saw me, came into my front side panel and down the side of my car. I tried to get away from his vehicle but had parked cars on the other side. He was ticketed for unsafe movement. I got a ticket for my tag being out. The policeman told him that he was at fault after talking to a number of witnesses. I called to report this accident to State Farm, they already had it. I was told I would be taken care of because it was totally their insurer's fault. Their adjuster came out and did the estimate.

We recently moved to FL from IL where we had a State Farm Agent. State Farm assigned us to an agent in FL. We transferred our 4 car policies to the new agent. We also tried to transfer our boat policy but were told they no longer insure boats in FL, I asked if I had to go with another company and they said yes. I then discovered that they were still auto-billing me for boat insurance which they can't provide. It has been 2 YEARS and it's still not corrected - the situation has been escalated but nothing has been corrected.

My car was hit by a State Farm insured person and I have had nothing but garbage dealing with this so called reputable "good" company. I swear, they teach them nothing but rudeness. From their claims adjusters to their supervisors, they are nothing but rude and I don't know how people think this is a good insurance. They were supposed to give me a rental car when I took my car to their repairer and when I asked my claims adjuster about the car she yelled, "Am I supposed to make a car appear?" If anyone thinks this is a good company then I feel sorry for you that you don't have USAA.

I had an accident in 2012 that wasn't my fault. Car was in the middle of the road. 2 o'clock at night. State Police witnessed it. Said it wasn't my fault. State Farm charge me for the last four years for an accident that wasn't my fault. I didn't do it and they continue to charge me to change insurance companies and they're charging me now. State Farm Insurance - terrible insurance company and does not look up for the look out for their customers and are non-responsive.

We were hit back in February 2016. State Farm highly recommended that we go with one of their "Select Service" providers. Well that translates into "Cheap, Poor Quality Service" providers. It is now June 2016 and I have a vehicle that continues to leak fluid. Let me say it is a brand NEW vehicle. We took it to Service King and they said they had to order a part and would get back with us. It has been 3 weeks and not ONE peep from Service King. I contacted State Farm and they contacted Service King and just slapped them on the hand. Those State Farm representatives pushed me so far off the phone. Shame on them and shame on Service King. I have been left with a car that has significantly depreciated in value and State Farm is sitting back with their millions laughing. Service King is sitting back laughing and the useless DOCTOR whose 16-year-old son hit us is sitting back laughing.

I was hit by a State Farm Policy holder and when I called to get a claim number they told me the adjustor would call me back. 6 hours later the adjustor still hasn't called me. However the person who hit me has already gotten a rental car and her vehicle is in the shop. They told me to file it on my insurance and they would deal with it in that manner... I am so upset and now I am on an eternal hold waiting on another adjustor to be assigned... The service is horrible and I would not insure a dog house with this company... Before using them look at the reviews. They underway claims to customers who were loyal for more than 25 years... Do your homework. The service this company gives sucks!!!

I had an auto policy with State Farm for more than 7 years, then a few years ago, I bought a new car, and got insurance for it. In the meantime I privately sold the car the existing car that I had rather than trading it in. When it sold, I cancelled the insurance on it. State Farm screwed up and canceled the insurance on my new car. I had it on automatic payment, so I didn't notice. One day, I was in a restaurant and someone hit my car in the parking lot. When I went to make the claim, I discovered the error. Rather than applying what I had been paying to the wrong vehicle, due to their error, and paying out the claim minus any overage, they wouldn't pay out the claim without fully paying the back amount.

It has been two months and two days since the accident caused by their insured. I sustained injuries that will take a while to get back to normal. My insurance company has interviewed a witness and obtained the surveillance footage and State Farm said they are still waiting for the witness to call back and the surveillance footage hasn't arrived yet. I'm researching on how to report this to a credible agency that punishes/fines/penalized for their **.

State Farm claims to sent me a request for my 2004 accident. I never got any notice. They had my old address at hospital. I filled my form out correctly and they didn't bother to contact my mom or my family (who was in accident with me). Their policy holder was only 19 but rear ended my aunt's van, giving us major whiplash and major migraines. Still to this day they paid my family's but not mine. Contact number was with hospital as well, I'm so mad I didn't know about this until I had ER visit in 2010. Now I'm stuck with a $2,757 bill for what their policy holder caused. I've contacted them and due to the limitations, I'm stuck with the bill that I haven't received any notice on. I'd give no stars If I could. They ignore me so, sums up my experience never go with them for anything, auto, life home, etc. They will drop you, refuse service and completely ignore you.

I was involved in an accident April 17. I was hit by a driver that was insured by them and they still have not repaired my car. It taken them over a month just to validate my claim even though there was a police report on file verifying everything I had said. Thankfully I have another vehicle I am able to drive while I wait around for State Farm to take care of my car. All of their customer service agents are extremely rude and impatient. I have had to consistently call them on the status of my claim and no one has followed up or ever returned my call other than once or twice. I am extremely disgusted with this company. It is going to take another week for an agent to come out and inspect my car since I was not able to drive it to a repair shop. These people are fraud and they are great to you as long as they are taking your money. Stay away.

I had an accident and had a claim with State Farm. At first they were calling and following up with me but when it was the time to pay no one called or followed up with me. I keep calling to check on the status and every time some pick up the phone they are clueless and give me wrong information. I sent them the required information and signed documents three times with no reply and now after two years they tell me the last document sent was not signed that is why they were not able to process my claim.

When I started my policy in 2014 I asked to be under my boyfriend's insurance policy. The agent advised me that the payment was going to be more if I join his policy, which I decided to start my own separate one. My boyfriend advised me that I was getting mail at his grandmother's house which I never lived in. He informed me that State Farm sent a letter to call them back. I called them and they advised that they cancel my policy because they had a problem with the payment. At this point my license was awaiting suspension. I am a Deputy which my job consist of me driving. My agency requires me to live in the County which the address that they sent the letter to was an address that I never lived in and a different county. I explained this to them which their replied was "There is nothing we can do. You need to start a new policy."

My girlfriend and I were approached by a representative from Noelle ** State Farm office. They gave us a quote for the same coverages we had with our current company at a much lower rate. Naturally we said yes. All disclosures were reviewed and acknowledged and a payment was made. Several days later, we get notice that they can't cover us due to a suspended license. This came as a shock because we both have current and valid licenses in the state we live in. They apparently had an old license from another state, that had since been surrendered in order to get the current license, as a current license. They failed to verify the current information at the time we signed up for the policy.

State Farm is so nice UNTIL you file a claim! They are total FRAUDS!! They should be banned from selling insurance! I was with them for 8 years and never filed a claim, and then when I did they REFUSED to PAY!! They could not give me a reason that made any sense!!! So, I'm suing them. I will end up with a lot more money than just the claim I filed. So, when they CHEAT you, sue them!

Been with State Farm insurance for thirty years. I have filed 6 claims on 5 houses. Now they want to cancel my policy on one of the rental houses because I had two claims in five years. Unreal. My agent has been very good, but they cannot talk to the underwriter. State Farm is too big and cannot supply customer service. First call was to Nationwide and they took me on. Best advice, shop around and you will find the best price. Been a loyal customer with State Farm for 30 years and treated like this.

Horrible. I have a decent driving history. I had not been in an accident in a couple years nor have gotten a citation ticket in a few years. Unfortunately, I was in 2 accidents when I moved back to Atlanta GA, both of which were not my fault (REALLY WAS NOT MY FAULT). They were minor accidents where the police did not need to be involved. I called State Farm and reported a NO FAULT CLAIM in order for them to contact the other driver's insurance carrier, to fight for me, so that the repairs could be paid for. But instead they not only held me at fault but also dropped me!!! What a letdown. Not only did my insurance rate double when I had to get new insurance, They also cancelled my claim in order for my car to repaired by them. The crazier part is -- they paid money to a WHOLE different collision center and my car was not even repaired!!! These people DO NOT CARE. They only care about their money!!!! Never ever ever ever again!

My husband and I have been with State Farm Insurance since both of us were 17. Neither of us have filed serious claims other than deer. My windshield was hit with a rock. They sent company out to replace it at my work. Young man partially pulled driver side windshield. Said he could not replace it because of rust. We checked - there is little rust. We took pictures. Sent to State Farm because after company did this my windshield leaked we had a puddle in my floor. They say the other company may get back to me other than that it's on me even though they left my windshield like that. To be honest I had no clue he had pulled it that much until I found puddle in my floor but my boss watched him do it so I think State Farm should be responsible.

A couple of months ago it came to my attention that my daughter Cathryn had an insurance policy that had been taken out on her in 2010 for $25,000. She was 14 at the time. What makes this situation different than most others is that no one in our family took out the policy. The bigger issue is that her father's ex-wife Christine **, a State Farm agent with offices in Pleasant Hill CA, did.

State Farm was canceling my insurance because of my 21 yr old son lives with me, who has his own insurance and car license was suspended and reinstated. Well I filed an appeal and they officially canceled a loyal customer of over 30 years and my father before me about the same. That shows to me that State Farm isn't for the customer. Not to mention over the years how many people the company. Don't get me wrong, my son was wrong but I didn't do it, he did. It wasnt related to driving but now I am a assumed risk because of his actions.

I have been with State Farm for 32 years. We recently purchased a new car and expected the rate to go up but we did not anticipate it almost DOUBLING!!! My husband and I have not had accidents or claims in the last 15 years. No explanation was given, nor did the person on the other end of the phone seem to care about how shocked I was. We have already purchased insurance from another company and pay $10 more per month to insure 3 cars and an RV than it would have cost to insure just the new car.

The agent was very nice. As long as you don't file a claim it's all good. They don't mind taking your money. Will cheat you on a claim. I have never been given such a runaround by an insurance company. So they take your money but will not keep their word on a claim.

We have had State Farm Insurance for home cars and all for 20 plus years. Missouri, Columbia in particular have bullied me when I try to get them to get adjuster out to accident scene, proceed with the procedure in claim filing in a professional way and trying to be fair. The female claim rep. on my claim and her hit man Milli Vanilli, if you can guess his last name both mistreated me on the phone. I have excellent coverage on cars, so they immediately unfairly blamed the accident on me so they could easily pay off the person who rear-ended my car at 60 miles per hour. Her insurance is not so good, so they paid her off and 4000 more on her car than it was worth and another fraudulent area they paid her. Their hysterical criminal ignorant threatening behavior to me, a long-time customer became very clear that they are on the take from this person with the bad insurance and speeding and texting and reckless driving habits totaling my car and hers.

I was involved in an accident back in August of 2014. I was traveling west heading back home on a road I can't remember the name of. Anyhow, a car traveling in the opposite direction crosses lanes hitting me head on, spins around from the impact and hits me again at an angle on the driver side. Airbags start flying, glass is shattering all around me... I gather myself, reach for my phone and call for emergency help because I realize I'm bleeding badly. Long story short, the guy who hit me was drunk, tried to leave the scene but was ran down by people who saw the accident occur, didn't have license or insurance. However, the car was insured by someone else.

I cancelled a policy with State Farm Insurance, and the premium refund was in the amount of $688.87. I spoke with several people from State Farm, and I was told the check was cashed. I never got a check. Then I was told by someone else from State Farm I would be getting the check in two days. It didn't happen. Then I was told that State Farm cashed my check and applied the funds to my car loan. I am not behind on my car loan so what gives them the right to do that? Is it even legal??? Then I requested a letter stating that the money went to my car loan or they send me the check. They didn't even do that. False advertisement!!!

I had a wreck November 29, 2015 and the guy that hit me had insurance with State Farm. I called the next day to file my claim. Of course I had to leave a message and it took them a week to get back with me & every time I tried to call and check on the claim the lady kept saying that she was still waiting to hear from the person that hit me & verify that their policy was still active. So finally after about 2 weeks I heard back from them and at that time I went ahead and went to therapy and I missed time from work. Then I kept calling to see when I could put my car in the shop and of course no one answered. And finally on December 22, 2015 almost a month later someone called me and said that I could take my car to the shop, so I was pissed about that as well.

I have been with State Farm over 4 years, they recently sent me an email stating they will renew my coverage but without my towing and roadside assistance. My car is only four yrs. old, I think I would want that service. I spoke with customer service at the State Farm and asked why this service was taken away and he stated that I used it too much, whoever heard of such a thing. I need that service, that's the importance of having INSURANCE. Why give and pay for a service that will be taken away if you use it too much. Wow, thanks but I don't think I want to renew with a company that would do that! I must say I have had a great experience with them through the years but this I have to have.

Well Matt was a great, fast talking business personnel. He got my attention, made it all sound good but once I paid to start my ins, there was a big deal about a Letter Of Experience. They wanted 3 yrs back but my previous ins company wouldn't provide it in the time needed. State Farm basically harassed me about it. Threatened to terminate my claim all because they wanted 3 yrs back. Matt tried his best to help me out but we could never get that letter. Anyway, point is I was going to pay $240 per month for 2 cars...really expensive, so eventually I had to cancel with them.

My husband signed up online for auto insurance. He spoke with an agent whom emailed him insurance cards and his policy. About a month later he received a phone call stating he needed to come into the local office immediately. He was informed that State Farm was canceling his insurance from the date he applied. He asked about the initial payment he put down and was told he would have to wait up to 30 days for his refund.

I have been insured with State Farm for over five years. I recently called the Orlando office to make a payment and to be exact (Alfredo Ortega office) and this lady that she claims she is the manager was very rude to me on the phone and she called me stupid **, and I told her to watch her mouth because I heard what she said and she denied saying "ohh I didn't say that". Her name was Marisol. Anyways she refused to help me make a payment and she told me to call back tomorrow so I can speak to a different agent and hung up on me.. What kind of customer service is that and she is representing a big company like State Farm. It's a shame.

I have been a 30 year State Farm client. I have had a recent illness-critical- placed on transplant list - unable to return to previous career. I have been paying on a disability supplemental policy for >10 years. They are denying payment due to working a minimal pay, PRN job, very minimal income supplement. That supplement helped with utility bills, food, let's not get started on medical bills owed. This is just the straw (of many) that broke the camel's back. Actively looking elsewhere. Oh, I went to speak with them about my insurance coverage 2/2015 and told them I had been declared disabled ayg. 2014 - they totally did not mention I had been paying on this disability policy. Now I was VERY ill - my tax man was the one who alerted me to the policy. When I called and asked about it - OH MY how surprised they were!!!

I would give my State Farm Agent and her office staff a 10 star rating. They are so fabulous, patient, and helpful. As far as dealing with people in the field after our home flooded after my parents also recently died, there aren't enough characters left to describe my shock at the irrational, aggressive, and what would be illegal actions (of some - not all) if anyone else robbed you blind; yet, they get by with it. They have lowballed, lied, and done every possible Bad Faith Action I can imagine.

Wanna know how State Farm treats their valued customers? Read this! I've had State Farm for a few years, since 2013-2016. We have also PAID every penny that was due to them and are currently up to date. My husband got stationed to Camp Lejeune and upon our trip from the west coast we purchased a new vehicle. We added it on our policy and about a month later one morning on his way to work he had a blowout. Of course we called State Farm since we have full coverage, and they offer roadside assistance 24 hours a day 7 days a week. Believe it or not we had to come out of pocket for the charges of the tow truck to haul the Ford F-250 back to our home not far from the incident. The truck was STILL being added to our policy even though it's been a little over a month since I had added it. And even though we'd made payments toward the insurance and the premiums for the new vehicle.

We are all familiar with State Farm slogan, "Like a good neighbor, we're always there." Yesterday I received a letter from them, stating that they would no longer renew my car insurance because of too many roadside assistance calls in the last few years. I have been with State Farm for over 40 years with all my insurance. So much for loyalty. Obviously loyalty only on my part. Not even a courtesy call from my agent. Just beware, you have insurance but you can't use it. Bottom line all they care about is profits, not a loyal customer.

State Farm are liars and crooks. They do not like to pay their claims. I would never recommend them to anyone. If you have them, hurry up and change companies. Their motto is, accidents are stressful, claims shouldn't be. B. S. I've been stressed out since the day I made my claim.

State Farm certified body shop in my location did poor job on my vehicle (there were scratches on my car they later on admitted after I showed them the previous pictures I took luckily). State Farm did not want to pay for the car rental, diminished value. Customer service on the phone was very poor, did not return my phone calls and emails. Pretty unhappy.

This insurance company is a ripoff. My vehicle was hit from behind and the people drove off. Since they lied and said that the car was stolen, State Farm refuse to pay for the damage caused. Our home was blown off the foundation by an oil company in our town and State Farm cut a deal with the oil company so that my husband and I couldn't sue them. Don't waste your time with this insurance company. Try Nationwide or some other company than State Farm. They are horrible and if you have to deal with sharon ** who is a claim specialist... you might as well give it up. She is not about taking care of the customer (the victim). But she is about taking care of the victimizer.

A person speeding to work slid across a curve and struck my wife head-on. Fortunately everyone walked away. State Farm took our truck to their storage facility which turned out to be an auction yard. They classified the vehicle as a total loss (1993 Toyota 1/2 pickup maintained in excellent condition) and offered $3000. Their comps for the valuation was one vehicle at a dealer and the same vehicle through a broker. In other words, one comparison. The comp was for a 2 wheel drive, ours was a 4 wheel drive. I searched the internet and found 11 comps with an average value of $7000.

My son had an accident on Feb 14, 2016. Claim never went for the video of the accident. The street the accident occurred has cameras. They waited 2 and a half months, almost 3 months to get their hands on it only to find out that the video is only viewable for 7 days after the accident. After 7 days its no viewable. But from the get go they was saying it doesn't look like my son fault. And been forcing him to give a voice recorder and once we did they put him at fault right away because the other driver and witness refused to give their statement. Who the hell does that - wait 2 and a half months to 3 months to try to get the video! They was not doing their part but sitting around wasting time and all they said was "sorry we was late at getting the video."

I have full coverage insurance and a deer hit the side of my truck. The door and fender needs replaced and they will only pay for aftermarket parts. It didn't have aftermarket parts when I bought it or should I say still paying on it. The papers I have on my policy says I get a rental while it's being repaired but they say I don't. I have had insurance with State Farm for 27 years and everything has been fine but I guess that's because they have only been jerking money out my hand. The people in the Prestonsburg, KY office are so friendly when you're paying them but give them a call when you need them. They fix it as cheap as they can. They don't care if you're happy or not. But I guess $3000 is going to break them. I don't recommend them to anybody.

If I had to use two words to describe this office, it would be incompetent and uneducated. I have been with this State Farm under my parents policy for over 8 years. I finally received my own policy and my fiance vehicle was also listed under my policy for the sake of saving money. All this office has caused is burden and stress. A few months into my policy State Farm charged me 3x for my monthly payment. Once on Sept. 29, Oct 5th, and Oct 6th. It was a headache trying to figure out why this took place and how could they be so careless.

Don't be fooled by State Farm's advertising and their false stories to indicate they care about people. They refuse to pay for a rental vehicle I needed when their insured caused an accident that they admit they are in the wrong. My wife and I are on Social Security and every dollar counts. State Farm could care less. If they will screw me, they sure will screw you also! Avoid them!!

This agent is very UNPROFESSIONAL!!! Do not sign with this State Farm agent! I just filed an executive formal complaint with the State Farm corporate office. She needs to take Customer Service 101 and keep up with auto policies and changes! After all, isn't that the core of her business is to be able to answer any question a customer has? I had to physically go to her office so someone can explain to me what happened to my recurring payments and why the increase in my policy. When I got there, the receptionist, DIANA was very cold and sarcastic when I asked to speak to Kimberly Brust, the owner. Kimberly came out and I can already tell that this was not going to go well. First, she greeted me with, "Hey, what's up?" No "Hi, How are you" maybe shake my hand, anything that would ease my frustration.

State Farm Agent Amanda ** in Leo, Indiana was instructed to lower my collision deductible. Instead, she lowered my comprehensive deductible. When a claim on my vehicle arose later, State Farm refused to honor the lower deductible even though there is a clear digital trail showing the changes I requested. They are dishonest and incompetent. Don't ever use State Farm for anything. I have switched insurance companies and have filed complaints with the BBB, U.S. and state attorney generals' offices and am leaving reviews everywhere possible. The only way to make unscrupulous companies like State Farm change is to stop using their services and make their flagrant dishonesty known far and wide.

My daughter locked my car keys in my car. I called agent who said I don't have coverage. Fine. However they then informed me they could transfer me to roadside assistance and they could help me. Talking to the agent in their department they said they could get me a discount for the service. They then said they found one for $55. I accepted their quote and was sent a confirmation text. They said 45 minutes. After an hour and a half waiting with my daughter in the rain... I called. The service provider said that they weren't able to come and had informed the insurance company. They also informed me that the 55 dollars is their charge. No discount. I called the number again and they called another tow company and gave me a quote of 85 to 95 dollars.

I bought my car insurance with State Farm as my previous insurance has much higher rate in different state where I just moved to. After about a month, the company sent me a letter telling me that they cancelled my insurance because of "accident details needed". I did not recall any accident of my car until I talked to the agent in local office. It was 3 years ago when someone hit my car's rear bumper with his truck when backing up to park in the parking lot when I was not in my car. The other driver claimed to his insurance company and I got a few hundreds $ of pay for damage and this was put in record of my car. Then State Farm somehow got this record that I did not know anything about. I told the agent what it was about. The agent put some information to their system and told me that I should get response in a week.

My truck got a door dented in once last year (not my fault) and this year I hit the same door on a concrete post and they called me saying they're dropping me! Not even a raise in insurance, but just fully dropping me after I'd been with them for 4 years paying hundreds a month.

My home caught fire because of a electrical issue in one of my garage outlets on 3/14/16. It is now 4/20/16 and my contractor doesn't have an estimate or scope of work from State Farm. My contractor has been in business for 15 years and never seen any company take this long, or be more difficult to communicate with. It has been consistent from day one. The adjuster first said it would be a week. After a week and a half, I tried calling multiple days in a row for an update. All calls would go to voicemail and never get returned.

On March 31, 2016 I got off early due to rain. On my way home a lady making a left turn pulled in my lane and by the time I hit my brakes I slid right into her doing about 40 mph. And my dog flew through the floor board. I waited for the cops, because I knew she was at fault, and they issued her a ticket. Last Friday State Farm picked up my truck, but before I had a estimate done that came to $4500. Theirs came to $3000. Even after that, they won't fix my truck. They're giving me 30% of what I paid for it on December 12!!! Shame on you State Farm! You can hold on to your $1100 dollars! I'll let the judge decide after I show a bill of sale and all my evidence.

I had very bad experience with State Farm for cancelling my insurance. I have been asking them to cancel and they are not doing it. On top of that I'm asked to come down to office and meet agent and provide the letters etc. I have to unnecessarily pay the insurance even I moved to other insurance company. I will never again go for State Farm.

They were nice but slow moving which I was annoyed by but work on fixing things when I called to tell them that something was wrong. And kept charging for the car even though it was a total loss which is frustrating. Sad fact but how big company usually are. But the last straw was that on my gap they found they mis-valued my car. And if they wouldn't told I would have never know. They paid the extra but it's hard to believe they missed the accessories that come on standard on my car's package which they knew. And I had to call them about even they had know about their mistake for two weeks. So I would not recommend them. They are nice but seem sneaky that they just missing thing till I tell them about. Then they fix it in a day. Besides refunding the car insurance they renew on the car that been total 2 and half month before accidents happen. But when they keep happen it's either extremely sloppy or purposefully I haven't decided.

I own a downstairs condo that was flooded due to the negligence of an upstairs neighbor. Not only did State Farm try to cut corners by putting in their quote less-than-adequate repairs, two of my appliances were damaged in the flood, which they claimed "to have been a strange coincidence," and they would not pay for damages. I could never get a hold of my original agent, Rosa **, who seemed to always conveniently be away from her desk or out of town. And when I say original agent, that is because I was, to my surprise, given another agent in the finalization phase who was unfamiliar with the claim and unaware of all the circumstances. I will never use this company again and will be changing companies. I have used this company for over 10 years without ever filing a claim, so I had no idea how bad they were to deal with when something did happen. Congratulations, State Farm, on another very unsatisfied customer.

Horrible experience with State Farm with their car insurance policy. I recently got into a car accident where my daughter was driving, I was in the passenger seat. We were at a red light when another car hit us from behind. Luckily no major damages were done however the car was still left with a dent and scratch marks on the bumper. The driver to the other car was a young girl, a teen. She was obviously not the owner of the car nor was she in her insurance as stated in the police report. Another person's name appeared under the insurance. We were hoping to settle this promptly as we both had State Farm so we did not think too much hassle would occur.

I work at a body shop so I'm constantly interacting with many State Farm adjusters. I've noticed a downward negative trend with how the adjusters are treating the claimants and even their own insds. One case for instance: The field rep did not inspect the vehicle until about 7 days after. My shop repeatedly called to remind SF (State Farm) that the vehicle is at the shop. When it was finally inspected, no one on the team even issued any repair payment. They cited at the shop needed to send them an invoice. BS!

STATE FARM LIES AND DENIES!!! On March 4, 2016 my son was proceeding when their insured hung what appeared to be a u-turn over a yellow line into oncoming traffic. The driver then slammed into reverse without looking to back into the driveway of a house under construction, hitting the body of our Dodge Ram on the driver's side, impacting and damaging both driver's side doors, undercarriage and runner. The door does not close.

State Farm Insurance was one of the most reputable companies I had ever come across. Most recently, I experienced an incident with them that left a sour taste in my mouth. Their tow company arrived +5 hours late to pick up my husband on a Fri night, thereby, limiting our options. I was informed by the State Farm roadside assistance operators that I could be reimbursed for the overage in mileage we incurred, due to the fact that the nearest service station, btw not Wal-Mart, was closed. Well, lo and behold, Monday arrives and I am informed, not only by State Farm road assistance and my State Farm office agent, that they, under no circumstances refund towing services. They even had the nerve to tell me that my husband should have "chosen", after waiting five hours and working ten, to go to the nearest service station and drop his keys into an overnight drop box. Despicable behavior by any account.

My son hit two elk with his Jeep. Seriously damaged his vehicle. $8000 worth of repairs. Did the agent call to see if he was OK? Nope. My next contact with the ** was a bill saying his premium was overdue while his Jeep was still in the repair shop. MICHELLE BOLEY. WORST AGENT EVER!

They towed my car to a location where it got looted. The contents of the car was stolen and my checkbooks. I have to change bank accounts now. They won't even extend my car rental. They are saying that these are not unusual circumstances. So apparently cars insured with State Farm get robbed all the time.

I was with State Farm for over a decade when I needed to make my first claim. I had a convertible at the time and it had been vandalized. The insurance adjuster came out and acknowledged the damage but then proceeded to act very unprofessional (e.g. he shoved his entire arm in the damaged hole and flopped around trying to demonstrate that it would be pretty hard to get to the door handle and made several personal comments that left me feeling uncomfortable in this less than professional encounter).

I have 3 daughters and they travel with their husbands doing construction work. So they use my home address for everything, including insurance. So that is 7 of us showing in the household. We all have State Farm insurance. I have been with them for 20+ years and now they cancelling. There were 3 claims last year. 2 was for hail damage to 2 of my son-in-laws' vehicles while on a job and one was mine for having my truck broke into. Now I get letters and phone calls from State Farm stating that my insurance and all in my household will be cancelled. I always stood by State Farm no matter what. When my rates were at the highest or when they went down and I got discounts. My kids have been on my policies since they started driving then to their own policies but under my household. I will bad mouth State Farm to everyone I come in contact with. This is really crazy.

I just became a customer last month. First off I paid up to three months. They took a whole month to tell me that I have another traffic violation that my insurance was going up to 300 hundred dollars more, so I told them I wanted to cancel. Now me and my mother in the same house but different apartments and she's with them also. She just received a letter stating that they was canceling her policy due to my traffic violation. Now when I said I wanted to cancel anyway but now they want to cancel both of our policy. They really have issues.

I am a CPA who works for a firm but have a small private tax practice. In November of 2011 I contacted my State Farm agency owned by Thomas McLaughlin in Bristol, PA. I spoke to a woman named Sue **. I requested an Errors and Omissions policy to insure myself in case I make an error or am sued by a client for malpractice. I provided a specific example. Sue ** informed me that she could provide me with a policy to cover me for any errors and omissions and then some. I specifically requested an Errors and Omissions policy for malpractice claims. I paid for the policy before I received the policy.

I had my car repaired by Service King. The reason I used them is because that's who State Farm suggested that I use. The car had been ran into a ditch. Service King kept asking which side did it hit. Well who knows. It was ran into a ditch. I'm sure it hit both sides. This happened in July 2014. The reason it's taking me so long to report the work, is because I was in a motorcycle accident, and have been in and out of hospital. When I did feel like trying to get it fixed right. Service King, makes you wait two weeks just to make an appointment. Then three days to look at it. I didn't have that much time to leave my car. Now since then the two brand new tires that Service King put on up front, have worn completely out. So I ended up buying new tires.

I had a terrible experience with State Farm insurance. I got in an accident over 40 days ago, and it has still not been resolved. The adjuster took 13 days to come take a look at my car, and then after they miscalculated the damage and had to keep adding on for days. I went to pick it up and found out, after pressing them for half an hour, that none of the airbags and the seatbelt did not work. It had been covered up the whole time so they would not have to pay for it, as we found out later. Not only was this extremely irresponsible, but State Farm would have been 100% liable if I had driven off and got in an accident.

I was rear-ended at a traffic signal by a State Farm customer. They left the scene of the accident and were later arrested for DWI. When I tried to get State Farm to pay for my damage they said they couldn't because the policy owner would not return calls to confirm fault. State Farm indicated they needed to try to reach the person for 14 days, after which they would elevate the claim process to a higher level. Note that the accident report from the State Police was filed 1 week after the accident and confirmed all the facts described previously.

I have been with State Farm insurance for over 30 years. I have NEVER had an issue with them. Pay my bills on time and have insured many vehicles and homes over the past 30 years. So now in my senior years I have decided to travel and stay a bit in places to find out where I want to retire. I am lucky that my work has taken me to a few states in the past year. The problem started when I rented an apartment in Oregon and got rental insurance. I was HARASSED for about 2 weeks with phone calls with agents calling me wanting to know what I was doing with the house.

I recently switched to State Farm because the price they quoted me for my premium was less than what I was paying currently. I paid for half my premium upfront. When I went online to check my account it said it was still in the underwriting process. I called and the rep said sometimes it takes a couple of days. I checked back a week later and realized they raised my premium without telling me. I called to cancel and to find out why I was not notified that my premium would be increased. The rep I spoke to said he would cancel and refund my money.

I have been a member for over 30 years with no claims. I had a moving violation in Sept. 2014, ever since that my insurance doubled! It went from $68.00, to $126.00. I was told this was because of the moving violation and that I had moved in the past year and a half. I can't believe moving would make my insurance go up $25.00 a month, and the difference was for the moving violation. I definitely would not recommend State Farm, they treat their long term customers like crap! I definitely will be looking for another insurance company and if you want loyalty from an insurance company, don't pick State Farm. The longer you are a customer, the worse they treat you!

My daughter was taking her daughter to school on 2/22/16, and this woman hit her car, stunned it around, hit her again. My granddaughter hurt on crutches. My daughter cut in face, mild concussion and State Farm took the woman statement and determined it was my daughter's fault. She said she didn't stop at the stop sign. How would she know that if she hit them and adjuster determined by the woman statement. No they stop creep out and she was speeding and hit them twice. They was rushed to hospital. He makes a conclusion by her statement without looking at the police report. There was witnesses that seen the woman hit them. I'm filing a report against State Farm Insurance co adjuster for accident on my daughter’s claim, and reporting a fair investigation!

State Farm is a horrible insurance company. Me and my wife were violently hit at 50 miles per hour. The other driver ran a red light and admitted fault to his insurance company and police. My wife had severe bruising all over abdomen area and was taken to hospital. We both saw doctor and chiropractic and we both have a herniated disc. We need to take injections in our neck in future. We have 14k in medical bills and 9 months later State Farm only wants to pay for medical bills and no pain and suffering and pay for our injuries. They are a horrible company that refuses to compensate us fairly. Looks like the lawyer is gonna have to take them to court. A lawsuit against State Farm is the only way we will ever be treated with dignity and respect.

Not happy with their cancellation system. Have been with State Farm for over 30 years. Our teenage son is now considered high risk because of two traffic violations so they cancelled him. Was told they only insure premium drivers so we cancelled everything (home, jewelry & auto) on 2/19/16. Their system adds one day to ensure no lapse in coverage. I assured them we were completely covered on 2/19 so they could use that date. Didn't budge. They also took the monthly premium out of my checking account 3 days after I cancelled. When I called about it, they assured me I would get a refund check for the days not used. I asked if it would be from the 19th or 20th and she said 20th. This is truly unacceptable. It should be from the 19th. I am an adult and very capable of determining my cancellation date. I tried locating an email to the corporate office, but didn't find anything.

Was involved in auto accident in which the other driver was at fault. The other driver was insured by State Farm. I submitted all the appropriate paperwork in a timely manner however, almost 10 months later, they have not paid any of my medical expenses. I call or fax information to the agent and they do not return calls.

I have been with State Farm for over 25 years. The problem started when after many years of one car drove in summer one in winter. When I would call to take car 1 off car 2 would be put on. This had been done for several years. I ended up in a hail storm and hydroplanes into a Jersey barrier totaling my car. Thus finding out at that point they had taken car 1 off failing to put car 2 on. Instead gave my kids 2000.00 car full coverage. They REFUSED to make good on their error leaving me with pax and driver medical bill.

I've been a policy holder for 30 years, averaging one minor claim per decade. When my current agent failed to communicate basic information I complained to corporate but got nothing beyond a robo-email acknowledgement. Any company that cannot pick up the phone to listen after collecting mid-5-figure revenue over a 30-year association DOES NOT DESERVE YOUR BUSINESS.

My husband and I have been customers of State Farm for over 15 years. We had 5 cars and our home covered by them at one time. After 15 years we file a claim on our home owners policy due to our house having lightning run through it and ruin many appliances/TV's etc. They decide immediately to drop us after that. They really stand behind their customers!! NOT!! So glad to move on and away from them. Will tell EVERYONE I know to never use them!!

Have had State Farm Insurance for over 40 years but last year they blamed my daughter for an accident that I don't believe was her fault and then they said there was damage previously. I have pictures and I tried on 3 occasions to talk with them. In so many word they basically called me a liar about the previous damage. Now I have high rates for 3 years - Thanks A.J., you're finished, time to take out the trash and find a good company.

I paid a week ago today for insurance to be reinstated. Well my payment just processed this past Friday but I still am not reinstated with insurance. I've been with this company for about 4 or 5 years. I am thinking about calling telling them I want my money back. It shouldn't take this long - didn't take but few minutes to take it out my account.

Drags feet getting claims paid. It has been 3 months with no dispute who was at fault. They still have not paid hospital bill that is going into collections. They do not do what they say they will do. I feel I am being forced to retain a lawyer just to get this over with. This is a crooked company that has no concern about financial hardships they place on families who do the right thing. Shame on them.

My fiance had a accident in November of 2014 which was not his fault after State Farm investigated it. He also had a couple minor accidents after that in which we were informed was below the limit for our rates to go up, and then we get a letter from State Farm that they are dropping our policies... WTF. State Farm are you really out there for profit instead of making a good name for yourselves? I have done business with State Farm for at least the past 15 years and this is how you treat your clients??? State Farm you suck and will never do business with you again and I will make sure this word gets out!! Very disgusted!!

State Farm Review: I have had auto insurance through State Farm for most of my life because my parents had State Farm on all of their cars and house adding the Million Dollar Umbrella for extra protection and assurance. Well let me begin, I had an auto accident in 2009 where I was struck by an uninsured driver. She rear ended me at a low speed but caused some back and neck pain which I had treated by the local chiropractor. After completion of my care I was left with a sore shoulder. Upon MRI of the shoulder it showed that was having some degeneration that required surgery.

I am an international student from China. I am a currently student at University at Buffalo. My car was broken down in the US-219 Hamburg, NY, 14075 on Friday afternoon around 2:00. Then I called my insurance company "State Farm". They sent a towing and towing my car to 252 Main Street Hamburg, NY, 14075. Then we did a second appointment on Friday evening around 5:00 pm. We scheduled the towing service towing my car from 252 Main Street Hamburg, NY, 14075 to Auto Max (1871 Hertel ave, Buffalo, NY, 14214) by 9:30 am, February 13, 2016. At that point, I could have my car fix by that day. And I only have one car, so that I could drive to school and pick up my wife. After I did the towing payment through State Farm. I got a receipt shows clearly request.

They just didn't help me at all. I made a claim then I sold the car just like it was so I never had the need to use the claim. And I called back to cancel my claim so I could get it erased from my record, and they told me that that wasn't gonna happen. That the claim was already done and even closed. So now every time I try to get another insurance my payments are higher because of that claim that I never even used .

I had auto insurance through State Farm through my parents, who had been customers with State Farm for 40 years. Over the course of 40 years, they insured multiple cars, a boat, their home, and their life, paying premiums I'm sure added up over the course of 40 years to a small fortune. They have had, in my 25 years of life, few claims, and even fewer significant claims. I was insured myself with them for 9 years paying $1,300 a year in premiums (that's right, $11,700) and only one claim worth $1,500 (a gross margin to State Farm of $10,200, or 87%).

I was in a vehicle with my friend in June of 2015 and he is a current customer of State Farm Insurance and he caused a car accident. I told him about my injuries and he said to just file a claim & that he had to worry about himself so I hired a lawyer and filed a suit against State Farm. It had been 8 months and they just NOW told my lawyer what his limits were and then my case had to be settled. It has taken them over a month to tell me that they are sending my check to me so I can resume the medical costs of taking care of this injury I have received from this wreck!!

I purchased a car in mid October of 2015 from a car dealer and got my car insured right there thru State Farm. This is in New York. 2 weeks later, I was called by the agent at State Farm and asked for several forms of proof of residence. I sent them in. 2 weeks after that, I received a letter from State Farm stating that my insurance was being cancelled 11-19-15. I called the broker and he told me that it was because I had not provided enough pieces of proof of residence and I needed to send him 2 more before the cancellation date (which was 4 days later) in order for him to submit it to the underwriting department. I asked him again what else I could possibly send, having already submitted several documents of proof of residence. The broker told me he would speak to his manager and get back to me. Calls to his office over the next several days were not returned.

Don't be suckered into having State Farm as your insurance. I had them for my truck and as soon as someone hit me (wasn't even my fault) they dropped me. Homeowner's was so expensive, someone just hiding behind a name and nothing more!!

My parents have been customers of State Farm for decades, and my ex husband and I were able to get coverage with their agent based on their relationship despite his sketchy driving record. I have maintained my coverage with the same agent since my divorce and have my homeowner's and auto insurance through State Farm. I've never had to file a claim, but the cost of my insurance has regularly been lowered to reward my clean record. My parents have had to file a couple of claims due to hail damage and have had great experiences. When I was shopping for homeowner's insurance when I purchased my home, they were by far the lowest quote. I would highly recommend.

A client of State Farm rear-ended my car at a stop light. It has been 23 hours. I have a police report. I asked for a car to get to work since I do not want to endanger my family, myself or other motorists by driving a potentially damaged car. After 4 contacts with the company I was told that they would do nothing because "liability had not be determined".

I have been a customer for State Farm since 1984 and have religiously paid them each and every month. I pay them for insurance, which is a gamble on their part. Each time they insure someone's home or car they are gambling that the premiums I pay will be all profit. If indeed I need to make a claim, well guess what SF, you lost the bet. I made a claim regarding some strong winds had pushed over my fence recently. When Hurricane Ike came through a few years ago, SF lost their shirt and then decided to discourage the average person from making claims by doubling the deductibles for wind damage. So they told me that out of a $4200 claim they would pay $290. Nice work if you can get it, huh? So, unless you have monumental damage to your home like it was blown away into the next county, don't bother to make a claim. I am now shopping for independent carriers.

My car was damaged by a flatbed truck carrying a backhoe on its trailer; when the truck passed by me, rocks and dirt sprayed my vehicle. But the issue is I contacted the company of the truck and was talked to like I was beneath them. I had to get take them to small claims court and was awarded a third of what it cost to fix my vehicle. Now they are taking me to superior court to keep from paying that. I am from a small town name Thomaston, GA; and here there is still racial action and prejudice going on. The company that damaged my vehicle has a lawyer name Alan ** the says he is a State Farm attorney and all cases in Thomaston, Ga, he handles and makes sure that charges and claims are not paid.

I have been a customer with State Farm for almost 20 years. I have never once needed anything from them b/c I don't get into accidents. A woman hit my car from behind and didn't stop. I was able to get her plate info. It took 3 months for State Farm to resolve the claim and the entire time I had to keep calling them. Not once did State Farm provide me with any communication on the status of my claim. Finally after 3 months, they hired a third party to take photos of both my car and hers. Then denied my claim, explaining that they reviewed the photos and there wasn't enough evidence from the photos to prove that she had hit my car.

I am a State Farm client, I was in an accident on 01/25/16, I had my car towed to a shop, I still have not heard from State Farm as far as what's gonna happen. I know the car will get fixed because the body shop person informed me. They have not communicated with me at all but I did receive a letter that my rates are going up. Can they at least wait till I get my car back? They are horrible at communicating with their clients.

A car backed to my car's front in the parking lot. The driver is a State Farm policy holder. Although State Farm accepted the liability, they refused to pay for the damage to the bumper because it has some previous scratches, which are totally cosmetic and was decided as "prior damage" by them. I happen to have two photos to show the damage to the front bumper: one taken several days before and one right after the accident. They asked me to send the photos via an email address: statefarmclaims@statefarm.com. I tried twice. The first time, the customer service said they did not successfully receive the photos. The second time, the customer service said the photos came in black and white. They were not able to use them as evidence.

First of all, a preferred repair shop of State Farm's took their money then didn't properly repair my car. Now, I had to get the damages actually repaired at the expense of State Farm. Christy never called or communicated with me, sent me a check to pay for repairs but never called and didn't include a letter with the check. When it comes time to pay, Christy says "oh I sent a check to the claimant". So, right now my car is being held hostage waiting on the check from State Farm from me. Again, I had to call State Farm to get answers. No one called me. When I finally get to talk to Christy she swears we communicated but won't take the time to go over her notes to prove this. Instead, she's being rude and blaming me for not calling her. Oh, and the killer part is that the check is for the wrong amount. But, somehow all of this is my fault.

After having been a customer of State Farm for almost 15 years, they dumped me. 2 minor accidents in 12 months, and a 3rd claim. That 3rd claim was the body shop setting my car on fire during repairs. For some reason they count that against me. Not sure how that's my fault! I could understand if I had a bunch of moving violations or if the accidents were serious and caused injuries, but they did not. Keep in mind these were the only 2 accidents I've had in 15 years. My agent is not able to help and it's not possible to discuss my side of this without hiring a lawyer. This is beyond pitiful.

I have been a customer of State Farm for 40 years in CO. My agent retired several years ago and account reassigned to Kimberly Brogan Smith. I have now moved to AZ and she has made claim on me for additional $787 blaming a computer system error. I have paid BUT asked for an full audited copy of my accounts for homeowners and auto! NO RESPONSE OTHER THAN PHONE CALL WITH NO FOLLOWUP. After 40 years I will suggest to any educated customer to never do business and demand an accounting of my multiple accounts.

My wife was rear-ended... a police-documented NOT AT FAULT accident. Regardless, State Farm increased our car insurance rates more than 30%. After we won subrogation from the car crash - which was obvious and inevitable - State Farm said that they will lower our rates but not until the next six-month billing period. And, we were told that we will not get reimbursed for the rate increase after the crash. When I ask my local SF office to "solve this" for me, they just blamed the underwriters and said that there's nothing they can do. When I ask SF for our new/upcoming rates, they just say, "something like they were before the accident." They will not (cannot) give me the new rates, and once again they just blame the underwriters. I've been a State Farm customer for 30 years. It's time to move on...

I've been with State Farm insurance for over 25 years. In October, I bought a new car, and started shopping for a new insurance carrier because the quotes at State Farm got very high after I added my new car and a new driver to the policy. I sent State Farm a letter from my new insurance carrier (close to $2000/year cheaper for nearly the same coverage) on October 12th informing them of our new policy for three cars and condo insurance. Received a reimbursement check for my Condo insurance right away, but nothing for the auto insurance on three cars. We called in November and again in December. In January, we received checks that reimbursed only from November, not October when we acquired other insurance! We've been getting the runaround from Henry ever since we changed carriers, and are still waiting for the balance owed over three months later!

I was contacted shortly after I posted several complaints. State Farm did come through. They were able to give us fair compensation on our vehicle that we feel is totaled. We were just looking for good communication and a fair resolution. In the end, it all worked out. I understand they have policies they have to abide by but I'm glad they pulled through for us. I am relieved to have this ordeal behind us now.

On 12-22-2015 a motorist insured by State Farm ran into the rear of my wife's car. The local police department was called to the scene and both drivers gave statements. The motorist insured by State Farm told my wife and police officer that it was her fault and the report stated she was at fault. On 12-22-2015 my wife contacted our insurance company. She was told to file a claim with State Farm, since the other motorist was at fault. The local police department stated the official police report would be finalized in 10 working days. On 12-30-2015 a police report was scanned and faxed to State Farm. On 12-30-2015 my wife spoke to the State Farm claim adjuster. He told her that State Farm did not recognized local police reports and she need to tell him in detail what happened. He told her that State Farm would review liability within 24-36 hours after contacting their insured motorist.

I purchased insurance on my vehicle and added upgrades. I purchased the upgrades used off of craigslist. I called my agent and asked if they could be place on my insurance policy. She said, "sure no problem" and asked did I have to provide receipts for my purchase. I explained to her that I did not get a receipt and asked if that would be an issue. She said, "no just drive it to my office and you can take pictures, that is all I need to insure your upgrades."

After being rear ended in an accident of no fault of our own. After paying premiums to agent Paulette ** and State Farm for over 35 years I am so frustrated and disappointed by State Farms' new lack of customer service. Agents no longer handle claims so I have been just passed around to random claim adjusters who might as well be computer recordings. They offer no help and just repeat their script in a monotone voice.

Was in an accident. Report says other driver at fault. Go to file a claim at the office and they put me on the phone! I could have done that at home! I leave the office and file the claim online. 2 weeks no response. I call. they say they never received a claim! Refile over the phone another. Rep says I get the car fixed, get a rental in the meantime. Everything is set up. That's a lie!

I have been a State Farm customer for over 30 years and would never consider switching providers. They have excellent customer service and the agents respond to any inquiry or concern very quickly and thoroughly. The few times I've had to file a claim was painless with the State Farm agent walking me through every step of the process. My rates never fluctuate dramatically and even when I've gone out and compared to other insurance companies, State Farm remains very competitive. They are always very friendly and do their best to suggest the insurance coverage I need on my car. We recently purchased a new vehicle and changing the insurance from the old one to the new one was seamless with the agent once again helping every step of the way. I would strongly recommend State Farm insurance to anyone who needs auto insurance.

Hail damage on RV May 2015. State Farm did not have claims agents to adjust roof for hail damage, said take to dealer. Dealer gave estimate in November and was denied, said damage was due to lack of maintenance. Had second estimate done and they denied that one also, car and truck at same RV park and had damage. They paid those estimates. Now I am out pocket for hail damage.

State Farm has always been a great insurance company. I was very please with them. Also they have many locations all over the place there, easy to find, better than some of the generic ones. They don't always keep up with what they say and the coverage isn't all that great cause I had one at one time. Not sure what the name was, but I wrecked my car and they said it wasn't worth fixing. All I got wasn't the price they would give for a total price which wasn't even worth it. I was very disappointed.

I have used State Farm for several years and have been happy with them. They quickly resolve claim issues and have good customer service. I had gone on a shopping trip and was rear-ended during a sudden ice storm. They not only helped me with the damage to my car but gave me money to replace the damaged items that were in my trunk. I also received money for any medical expenses that I might have over the next few days. My daughter and I weren't seriously hurt, but I appreciated the claim adjuster's sincere attitude to be understanding and sympathetic about the accident.

Have been with State Farm over 30 years and have had very positive experiences. I will say that most of my positive feelings are due to having a GREAT agent, I have had 2 agents with this company and both have been very responsive. Both agents have assisted me with getting the best coverage for the best price, keep me informed of changes and new/revised programs being offered, ensure that I am comfortable with understanding what my policies cover and don't cover. They both have been willing to take time to discuss my insurance options. I have referred many (over 25) to these agents and all have become State Farm members.

I was hit by a customer of State Farm. They took responsibility for the wreck. They gave me a list of body shops I could take my vehicle with who they have contracts with. Took my vehicle to a Ford dealership that was on the list to get estimate and they wrote on there that they had to replace front bumper because it had broken tabs that keep the bumper in place. I decided to take the vehicle to a different body shop. State Farm told me that I would have to drive 40 miles so that one of their reps could write an estimate. Their rep said that they just wanted to fix the front bumper. I told him that the Ford dealership that they have a contract with recommended replacing it and he said the Ford dealership would have to use his estimate.

I have been with this company for the past 10 years with zero claims. On Tuesday my son had a minor accident. He called the roadside assistance and they left him on the side of the road for 5 hours then it took another 2 hours before they towed my car. I was at a new job an hour and half away. I got a call this morning (Saturday) from them asking me where my car was. Aren't they supposed to know that? I also needed tools out of the car for my son so he can go to work Monday morning. I was hung up on three times, put on hold, then told someone would call me right back, never happened. I waited some time and called them back. Guess what, they were now closed. The person I was talking to again hung up on me. One reason we pay insurance is to have someone handle this stuff for you. Very disappointed.

State Farm is full of **. They say their rates don't go up. Well I have not been in not one accident and my rates keep going up and up. When I point them out the agents just give me the "I don't know what to tell you." That is horrible customer service. If you can't explain what's going on then your manager needs to give you extra training. Very displeased with this company. Once again they are full of **.

I have not had one bad experience with State Farm. A few months back my dad and I were driving around town, getting groceries. When a driver from out of the country ran a red light and hit us. Immediately after dealing with the police, towing company, and a witness statement, we headed to State Farm. Our rep came right out as soon as we entered the parking lot, and he took pictures of our truck. And told my dad he would get started on it right away. And sure enough not even a week later, the guy that hit us ended up paying for our damage to our truck. As his rental car insurance company called our company and the two discussed it and looked over photos and determined he was at fault. And no later than that, our truck was fixed, and back to running.

It's already frustrating when someone who cannot drive hits your parked car, but it's even more frustrating having to be disrespected by the ones who benefit from your business for 19 years! I'm so disappointed in State Farm, I wouldn't even mind going elsewhere paying more, as long as I get the best customer service I deserve. No one in the claims department is friendly, they all try to rush you off the phone, and then they complain to you about how short staffed they are, like that's a GREAT reason why you should be treated like **. If you ask me, they need to fire everyone and hire new people who are patient, kind and respectable to clients.

I have been a loyal customer for 35 yrs with only one claim in 1985. We have the home, cars, and RV insured. When the kids were young they were covered under our plan and now as adults, also carry State Farm. Recently discovered a water leak on my RV and the local agent states "yes" it's covered. However, the claims dept is trying to say it is lack of maintenance. The RV was purchased in 2013. Fall of 2014 there appeared a slight dent. Spring of 2015 the dealer where it was purchased said "it's normal wear and tear". Fall of 2015, the dealer states "you have a leak". Who's fault is it??? If a spouse is cheating, did it start when you found out, or was it earlier? The claims dept is wanting a specific date, were there storms? Hail? We get that all year... A good neighbor would not act like this after 35 yrs. State Farm is NOT a good neighbor!!!

Thankfully, I have never had an accident, had my car stolen, or had anything else happen that I would need to rely on my insurance for. I think the price is ok, not great. I'm satisfied but I'm not sure how well they would respond in my time of need, so I can't say more than that.

They are local here and support the community. Treat me very well. They treat me like a valued customer. They have great service. The company State Farm has great and attentive employees. They have incentive if you get other people to sign on to their service. State Farm cares about the security of your information. You may be asked new questions to verify your identification when you access your account online or call into their contact center.

I have been a loyal State Farm customer for years! Never had anything major happen but I've always gotten great service from my broker. On December 7th I called in to State Farm to get some roadside assistance. They sent a tow truck out and to my utter disbelief, the gentleman did not tie the car down properly and my car flew off the tow truck. Brake fluid splattered all over the street from the botched rigging of the car by the brake calipers. The brake line was completely pulled out defaulting the ABS system. I took pictures, I had several witnesses there, I sent over receipts that I had a warranty on the ABS as I had it replaced a few years back and even letters from the mechanic. State Farm says it never happened. It was wear and tear that caused the issue. One rep called and went over the documents and pictures I provided.

I am happy with them. When I've had a claim they responded on time. I recommend them to anyone. You get a lot of discounts when you have home and auto with them. I like their 800 number. You call after hours all of the staff people are very helpful.

My daughter was hit by one of their insureds (?). Calling that night they said they would get back to us about the rental car for her to drive to school that night. I did not hear from them so I called around noon the next day. They said they could not verify the accident had taken place and until such time they were not liable. I mentioned to them the police report and they said they sent an official request by mail and it would take several days to get it (via the US post office) even though a fax option and an e-mail attachment option exist at the police dept. in question is available. So while it may be rosy to have them on your side, know they are not friendly to those that are due service from them.

I have made changes to my policy several times and have never had a problem. I always speak to a person and they take action on any request immediately. I have also had my car towed and the reimbursement process was painless and fast. My insurance cards are always received the month before policy expiration.

Have had great experiences with State Farm! Would recommend to anyone! The customer service is better than any I've dealt with and they are so friendly and helpful! Had a bad accident about a year ago and they didn't leave me screwed. They have always been helpful and I appreciate State Farm so much!

The only experience I have had with my insurance company is to pay the bill when they send it to me. I pay them twice a year. I have been lucky not have had any accidents or any other insurance claims over the year that I have been with this insurance company.

I've been with them for years. They always provide beyond satisfactory customer service. My whole family has auto insurance through State Farm. I've actually recommended them to a few of my friends as well. I'll continue to be a customer of theirs for years to come!

Competitive rates. Zero deductible on Comp!!! Collision is only $100. This got my attention because my former agent never could offer me that low of deductibles. My windshield had been knocked with a rock by some lousy truck on the highway, and I had to shell out $250. If I had been with State Farm, I wouldn't have had to pay anything!

State Farm insurance is a great company. Their rates are very good. I have been with them for more than 10 years and have never had a problem with them. I have auto and home insurance with State Farm. My agent is very friendly and helpful. I can call him or go to his office at any time and know that he will help me with any questions or problems. When I had a claim my agent helped me with all the questions and problems. My claim was resolved very quickly. I was able to go to a place that I trusted and was approved by State Farm to get my car repaired. It was repaired quickly and correctly.

We have received the cheapest rates with this company versus the companies with the past, however they do require much more paperwork and logistics than most companies. My husband is listed as the primary driver and works 8-5 so he can't get to the office, making it hard to fill things out. They aren't willing to fax or have him answer some of their questions over the phone. Nearly making it impossible to do so without taking time off from work.

Even at late hours if I have a question or problem or concern you can reach them and if it's too late they promptly call you back the next day. I have been with State Farm for several years so I don't have to pay certain deductible which is great. They are very easy to contact. I have also a good relationship with my State Farm agent whom I have known for years. He goes out of his way to find answers to my questions.

They are great. I've never had to file a claim though so I have no idea if that goes well or not. If it didn't go well, I would lose them in a heartbeat. I like how you can choose how many monthly payments you want to make. It makes it very convenient.

It is good and I have had for more than 10 years. However I have not had any claims to check out how response they are. No issues with billing so any communication had been more than acceptable.

I haven't had to contact them much but when I do I get great customer service and they get any problems resolved fairly quickly. All in all I am happy with them and will stick with them for now.

After paying insurance for more than 30 years I had my first accident - I dented a door. My insurance immediately went up as if I had not had 30+ accident free years. I feel like I should be given some credit for so many good years.

An affordable company for auto insurance.The people that handle the transactions for payments or claims are very personable and easy to deal with. Claims has a bit to be desired. They have a tendency to not listen to your side of a story when accused of some sort of incident. If, in their opinion, you are involved in some sort of "incident" they will raise your rates an average of 35%. Other than this problem I have had, I enjoy working with the local company.

I have been very pleasant with State Farm. They have excellent customer service and answer my questions promptly. They have a great website which is easy to use. My agent is always available to answer my questions.

The people are friendly and easy to work with. They seem very knowledgeable about their services and look for every way they can to save the consumer money. I have used the automated service, the online service, and the physical office location and have found them all to be easy to deal with.

State Farm has always been fair. They give me discounts for being a good driver, for having another type of policy with them (multi=policy), and my local agent personally interacts with me.

State Farm is wonderful. My agent is Josh **; his staff works with me to meet my needs anytime I have requested changes to my account. They allow me to communicate via email which is very convenient. I have also never had an issue with any claim I have filed.

I have been a customer of State Farm for over 40 years and would not consider anyone else for my insurance. They have always met and went above my expectations whether it was hail damage, someone hit me in the parking lot, a small fender bender or when my daughter totaled her car on the way back to college. Over the many years I have been their customer I have had only three different agents due to moving from one state to another. No matter where I have lived State Farm has always been there for me when I needed them no questions asked.

Our agent found the best policy and the best way to pay for our family. Several other companies declined to cover us or cover at a much higher amount due to our location. State Farm gave us no problems, a great rate and coverage, found several discounts and he has a great sense of humor!! Shortly after signing up and paying for 6 months, we sold a car that was covered. Our agent removed the car from our plan, recalculated our fees and had a refund on the way after only telling him we sold the car. Without asking what we needed to do. Very friendly people and we love our agent!

Processed a claim quickly and efficiently when someone hit me. The agent is always nice when I have questions although I feel like I don't always get a complete answer from her. She kept forgetting to tell me when I was getting quotes when my daughter turned 16 about our umbrella policy increasing in price.

Never have had a problem with this company. Always have had a good experience with them. I can always speak with someone when I need to no matter what time of day it is. They are always cheerful and respectful of my needs no matter what the situation is.

Never had a problem, it's State Farm. My agent retired and I transitioned seamlessly to another agent of my choice. Office staff has been most helpful and easy to reach. State Farm allows me to make monthly payments and to pay one month in advance due to my paycheck a being only once monthly.

Easy to contact and get issues resolved? Local agents to serve your needs and if you have an accident there is an agent who will come to where ever you want them to in order to evaluate your car and proceed on with the claim. Also quick to send a check to not delay your repairs.

They were helpful and were average in cost. I would recommend them to a friend. Compared to other companies they have people to talk to you not a recording. I was in an accident before and they helped me through the whole process. Very easy to deal with and friendly customer service.

Applied in person with a representative close to home (quick and easy process but was five or more years ago so I don't really remember much about it)... Have been happy. I get a letter occasionally when it is time to renew and that is all that they bother me no constant annoyances. No claims filed because I have had no issues, so have nothing to write about that.

They're friendly and dependable. I have one claim and they paid promptly. They have a high ethical profile. My agent is really available. Have used them for years for all types of insurance.

The employees at State Farm were very friendly and helpful. Anytime I had questions or issues they had patience and answers. State Farm also has great rates. I would definitely recommend State Farm insurance company for not only auto but home insurance also.

Very happy with State Farm for five plus years. I have more coverage for less money than previous insurance company, plus I also have renters insurance with State Farm, and monthly premium is less than what I was paying for just car insurance from previous carrier. Plus I get phone calls on my Birthday, holiday cards for thanksgiving and Christmas, and happy with all the discounts that I qualify for.

I have been a State Farm customer for over 50 years & was pleased with their service up to now. I had an accident in Lancaster PA with my 40' diesel pusher motorhome in October, that caused to oil pan to be damaged along with damaging the engine because of loss of oil. There was also some body damage. I drove home to Florida in the car I had been towing with the RV.

State Farm has provided excellent customer service for many years. Always helpful and attentive. Timely assistance when making a claim. Only issue I've had was when I was in an accident and the other driver was at fault the process was very confusing at first. Once I figured out I needed to contact their insurance directly and not involve State Farm it was fine, but it took a number of phone calls before they told me that.

Have had State Farm for over 40 years. On the few occasions where I have a claim, they have been fair, responsive, quick and a pleasure to deal with. Despite only representing State Farm, their agents have worked hard to get me a settlement that I deemed fair - and succeeded in doing so.

Got auto insurance for lesser price compared to other insurance companies and not only the price, with more coverage and house insurance. During my vacation they helped me paying very minimal amount by disabling all other coverages. That saved some money as I am not going to drive during that time.

They have a local office which I love and anytime I need to ask them a question I call or go to the office and they answer quickly. They have never done anything wrong to me and they provide good coverage at a good price and when and if vehicle gets wrecked they pay for it very easily, writes a check directly to the body shop where I get it fixed. Everything has been very simple.

After checking a lot of insurance companies State Farm offered the best coverage for the price, so far no other company has been able to meet or beat their price. Me and my girlfriend have two vehicles on our policy plus renters insurance and like I said no company has been able to come close to the price that State Farm gives us.

State Farm has been my auto, home, and life insurance company for 41 years. Helpful and thorough, I trust them. My agent is a few blocks from my home so I can personally visit the office.

I am pleased with how they treat their customers. They respond quickly when needed to come out. I have been using them for years and have not considered switching to any other company because their service has been great.

I have been with State Farm for over 20 years and I have always been very pleased with the company. My agent for years (he is retired now) was fantastic every time we needed him. Very helpful. They were very fast for estimates and payment claims. Helpful with answering questions I had and took the time to call and ask how I was after the claim was settled. The premiums are a very good low price and as I get older the rates keep going down. As the ad on TV says "they are like a good neighbor". I couldn't ask for a better insurance company.

So far it has been good. I have not been in an accident and so I have not had to deal with them. They offered good rates due to me being a teenager who excelled at school. This allowed me to be able to start driving earlier because of the fact that my parents could more easily afford it, than if they didn't have the student discount.

State Farm is great. I've had car insurance with them for over 10 years and at one point I also had my home insurance bundled on there. They take care of their customers. I've had to file several claims with them and it is always easy to get in touch with someone and get the info that you need. I would recommend them to my family and friends.

I have had State Farm auto insurance for over 45 years and would like to add in the few times I have needed to use my insurance, State Farm has been fast and courteous. My premiums cannot be beat by any of the other agencies or online brokers which I have shopped at to make pricing comparisons. I am a happy customer of State Farm and recommend it highly.

They have proved to be helpful and reliable when I need them. Agents are always friendly and available to guide me. I have never had an issue with claims. Discounts are provided for a variety of reasons, including having more than one policy with them.

Very reasonable rates. No increase after initial quote. Second almost the same as the first. Easy to purchase, choose your insurance level. You can pay online if you like.

State Farm is not a bad auto insurance company. I just feel as if they are quite expensive. I have been with them for around 5 years now and have only had my rate lowered twice. Once for a safe student discount, and the second time for when I turned 21. I have never had a violation and am a safe driver. I just think they should work with me a little more.

We have never had any problems. We know our agent personally. When service is needed, it is completed in a timely manner. There are also some added benefits and discounts that you get as a member. I would recommend this company based on our personal experience.

Great Insurance company to have. I would recommend them. Fast reliable service. Like a good neighbor, State Farm is there. They respond fast and quickly to each and every claim you make whether it's car, auto, boathouse, life or disability, or any other type of insurance you carry. They treat you with respect and kindness.

The rep that signed me up was terminated for unprofessional conduct with another customer who was a long time member of State Farm. In any case she failed to submit for the sending of my Insurance Card and I never received it in the mail.

I switched over to State Farm 2 or 3 years ago. My rates were much lower and the agent was much more accessible and the office was closer to my home. Everyone at the agency was extremely friendly and helpful. Any time that I have called in with a question about or a change in my coverage, their response has been immediate. I would recommend my local agent to anyone looking for insurance.

I recently had an auto accident and filed a claim with State Farm. They provided me with an auto rental and replaced my truck and paid my medical expenses. I had my auto accident in October 2014 and settled August 2015.

I have had State Farm since I first started driving. My parents have always had it and it was just passed down to me as well. I have never had a bad experience with the company and they are simple and easy to work with. I do not plan on switching to another auto insurance. I am very pleased with them!

I have never been dissatisfied with company. Everything is always handled professionally and in a timely manner. They are helpful and attentive. Overall I have been very please with them.

My husband and I have been members of it and used State Farm as our car insurance for more than 10 years, and it has always taken care of our needs whenever we needed help during accidents. My husband was once hit by an oncoming truck on his drive to work. Thank God he was safe from any injury or casualty, but the passenger side of his car was badly damaged by the impact, and had to be totaled. State Farm was there to respond to his vehicle needs. While the car was in the repair shop, he was able to borrow a Camry that he can use for his daily commute, until he got his car back, as good as new.

Great company, I have never had any issues with them. Have had them for over 10 years and would never switch companies. Anytime I've ever had to file a claim. Whether it was of my own fault or not they were fast and courteous.

I have never had any problems with State Farm. Their staff has always been very courteous and quick to resolve any issues. The couple of claims I have experienced with State Farm have always been handled quickly and thoroughly.

I have had State Farm for several years and live in a different town from my agent but he still takes good care of me. I am on the monthly payment plan and it works well. The only thing is they don't tell you when your rate increases. You just see it on your bill. They also don't encourage you take advantage of the discounts. You have to ask for them. But they have excellent customer service. I have lost two cars due to storm damage and they paid the claim within 24-48 hours. I would recommend them.

I have been a member of State Farm for about 25 years and have received very good services from them. They have always seen that all of my requests are taken care of properly and any claims that I have submitted were processed.

State farm has always been very helpful, very courteous, very knowledge, very considerate. My agent John D'Angelo has always been there for me when I needed him. He and his staff take the time to listen to me and answer any questions I may have. I also have my homeowners policy with him and as a result of bundling I get a chance to lower my home insurance and auto insurance. They let me know what other products are available to me. When I call to ask how I can lower the insurance they look for ways the insurance could be lowered. Periodically I call to make sure my homeowners insurance is up to date. State Farm send me update information. I also have a State Farm credit card which allows me to pay my auto insurance when I use my credit card. I get a certain amount each time I use it.

I use Farmers Insurance because they have a very dependable staff that fits all my needs. They provide quality insurance and take care of all my needs when it comes to coverage. I would highly recommend this firm if you want quality insurance. I give it 5 stars.

My relationship and experience with State Farm has been excellent, no problems! I would recommend State Farm Insurance to any, my family, friends and any other persons. I had claims filed without a problem and I'm still with this great company. They put clients first. They can always be reached, especially the local office.

I've been with State Farm for more than twelve years and have been impressed with the care and quality of service I receive. When I have a question or an issue has come up, the agent is quick to respond. State Farm has also been proactive in suggesting other products I might be interested in. Recently they made the process of purchasing a new car from providing estimates of my new insurance costs to obtaining a loan to insuring the vehicle incredibly smooth. I'd recommend State Farm as a trustworthy insurance company and have already recommended the organization to my friends.

They always help me out even if it's a stupid question. They are nice and respectful every time I call the office. For me it's the lowest price insurance I can find. They go out of their way to make sure I am happy with my insurance whether the window needs replaced or in a wreck.

Never had much of a problem with State Farm. My parents used it and now so do I. My car insurance is a good price and the amount is lowered if I'm getting a B average in school. I have not gotten into any type of car accident and hopefully I won't in the near future, hopefully if I do my insurance will cover most of the damage but I'm pretty sure I'm still going to have to pay some out of pocket. Everyone in my family uses it.

Overall I enjoyed the service that State Farm has given me. They have been satisfactory throughout the entire process and have always had good customer service. Whenever I make a call to State Farm they are always very helpful and polite. The cost is cheap and I plan on using State Farm for many years to come.

Working towards pleasing our needs. Thoughtful, respected. Is definitely on the rise. Plans to fit everyone's budget no matter how small or large. Payment options available. Mobile, e-mail and personal.

Low cost to pay a month and has direct deposit. Can always answer simple questions, speedy recovery when making a claim and has personal roadside assistance. Takes claims quickly, does not overcharge you and medical coverage can be an option.

State Farm Insurance has been very easy to work with, they notify me at any time my policy fee's change. After contacting several other companies I found the bundle rate I was given for Auto and Homeowners was both competitive and complete. I appreciate their Road Side Assistance Program, both times I've used it this year. The response time has been excellent.

Good rates and also offers multi-car discounts along with offering other discounts on account of having insurance on home. Have insurance for anything you could need insurance on. Available during days and on weekends if you need assistance.

We have had State Farm Insurance for 40 years and they insure our cars, house, umbrella policy and furs and jewels. Whenever I have had a claim they have dealt with it swiftly and always helped us in any way they could. Their rates are great and I would recommend them to anybody.

It is just like any other insurance company, no more personalized than any other. Like any other insurance company, it doesn't care about its customers, only about their bottom line. They don't claim that they won't drop you if you have an accident, but I'm sure if I did, I would be dropped, or State Farm would jack up my rates. State Farm was the cheapest rate for the coverage I needed. I am not loyal to this brand or any other.

I have been with State Farm for about 8 years. I've never had a claim on my insurance but the rates are fair. They are always helpful when I have a change for my policy and I also use them for my homeowners insurance.

Great to work with. Easy payment methods, quick responses to any questions and claims. Definitely feels more like a small town company rather than a large corporation. Cheapest company as well by at least $50 a month on my plan.