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Safe Auto Insurance
Overall Satisfaction Rating
1.45/5
  • 5 stars
    6
  • 4 stars
    3
  • 3 stars
    8
  • 2 stars
    5
  • 1 stars
    97
Based on 119 reviews that contain star ratings
SHOW RATING DISTRIBUTION

Safe Auto Insurance

ConsumerAffairs Unaccredited Brand

Safe Auto Insurance provides auto, renters and health coverage for high-risk clients. Safe Auto is not an InsuraMatch partner. Contact InsuraMatch to get several insurance quotes from different providers and find the right carrier for your situation. *ConsumerAffairs insurance program, powered by InsuraMatch.

BOTTOM LINE

Safe Auto Insurance is an Ohio-based and independently owned company serving 16 states. It provides minimum limit insurance, non-standard coverage and comprehensive options directly to consumers. Positive customer reviews appreciate the range of options and say they are likely to renew their policy.

PROS

  • Liability, collision and comprehensive coverages
  • New business transfer discount
  • 24/7 customer service
  • Home owner discount
  • SR-22 option

CONS

  • No online claims
  • Limited to 16 states
  • Low down payment and affordable monthly installments

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122 Safe Auto Insurance Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: Feb. 5, 2019

I was hit by another driver while I was parked. I called Safe Auto that same day, the other driver had already reported the accident. They told me the claim number and said that Aiden would be contacting me. I waited several days, unable to use my car, because the outside mirror was destroyed. The first couple of days I was not too concerned, as I was snowed in. I then called them back, because I never heard from Aiden. The woman who answered the phone told me Aiden would get back to me. I asked when, she didn't know. She then claimed that they hadn't called, because they had no contact information, which was not true.

She tried to get me to take some responsibility for the accident, asking where I was driving to when it occurred. I told her several times that I was parked, not moving. So, Aiden finally called me, six days after the accident. I told him I needed it handled immediately, as I needed a rental. He told me they would do it as soon as they managed. He sent me an app to take pictures of the damage, which I did, immediately, and emailed back to them. I had to call again, because I did not have a rental to drive. The guy who finally called me is now trying to claim that most of the damage had to have been prior damage.

I informed him that my car had just been in the body shop a month ago, because I hit a coyote and damaged the front end, and that the body shop would have knowledge of the fact that there was not prior damage, so he would have to be amending the estimate/payment as a result. I told him I did not want him to issue payment to me, because I would not be paying out of pocket for damage which was not my fault. Then he asked if I wanted him to MAIL me the estimate, without which I cannot get my claim handled. Why would I want to wait an additional week or more for my repairs? This is the absolute worst insurance company I have ever had to deal with. I would not recommend them to anyone.

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 23, 2019

When I initially got my policy, I was paying $186 a month for 6 months. When my 6 months was up, it raised to $206 a month. They said this was due to the taxes raising in my city. Okay, fine. It was still the cheapest insurance I could find. Then, when my insurance policy renewed another 6 months later, they raised it AGAIN by $28 a month. At this point, I have had no claims, no accidents and my insurance policy keeps RAISING. They couldn't provide me with a reason as to WHY it kept raising. I switched to Progressive where my insurance was over $100 cheaper than what I was paying with Safe Auto. They are a RIPOFF. Would not recommend.

5 people found this review helpful
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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Jan. 23, 2019

I recently purchased auto insurance through Safe Auto. 24 hours later I receive an email stating my premium has increased by $31 and I will be receiving something in the mail with further details. One week later I receive a BILL “due” in 3 days for more than double the monthly payment I had been quoted and signed paperwork for. There is also a notice with the bill stating my premium has increased by $256. I’m given some story about how they operate on “two dates” and the first one isn’t actually my due date?? The second date is nowhere on my bill but THAT is the date I need to pay by to avoid cancellation. They claim that my accident a few years ago is why my premium increased. Except I gave them all of that information from day one so why couldn’t they tell me the accurate cost from the start!? Because they reel you in with a super cheap start up fee and then jack it up within a few days.

I will be canceling and already know I will have to deal with more rip off charges for doing so, even though the guy on the phone assured me if I cancel by a certain date I will not owe them anything more than what I’ve already paid. Regardless, they lost a customer in just seven days because they are dishonest and unprofessional. Every other company who gave me a quote was able to immediately include my driving history and give me an ACCURATE premium, so there’s no reason why Safe Auto isn’t able to do that. They do it on purpose and I refuse to do business with a company who operates that way. I was completely honest about my driving history realizing that an at fault accident would cause my premiums to be higher than normal. For them to go about it this way is completely unacceptable!! I am willing to pay a slightly higher premium through their competitor who was HONEST, ACCURATE and PROFESSIONAL from the start.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 3, 2019

I contacted and purchased Auto Insurance from Safe Auto however I was able to get a better deal from their competitors. I called in to cancel 2 days later. I paid $181 for the policy, which was back in May 2018. I'm still waiting on my refund, however, I'm now being told it was sent to the DMV due to Safe Auto didn't have my address. Who sends a refund to the DMV, scammers that's who. Please don't use this insurance company, clearly, it is legal to steal from hard working people.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 19, 2018

I don't have the issues with Safe Auto like I did my last insurance company shelter. I don't get runarounds, it's affordable for my insurance needs, and they are quick to taking care of what is asked from them by me when needed. Also friendly customer service. So far I've had nothing but positive experience. As of now I highly recommend. Hopefully that doesn't change. I've been with them a year now as of today.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 4, 2018

I was going to change to Safeco Insurance. However my husband decided he did not want to so I called and canceled 15 minutes later. 3 days later I see that money is pending to still be taken from my account and instead of it being put back I'm told a check is being mailed. TERRIBLE customer service. Very glad I did not go with this company!

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 6, 2018

Have been trying to reach adjuster for 5 days. When I call it places you on hold then voicemail. I’ve called at least a dozen times and left half a dozen voicemails. Even visited their social media sites and was told I would be “contacted shortly”, but that has not happened either. I have never experienced this with any of my other insurance providers. I would NOT recommend SA to ANYONE. I’d rather pay a higher premium than to get such poor service!

9 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Oct. 29, 2018

Safe Auto Insurance is an insurance company that I pay money to for really no reason 99.9% of the time. I just pay my bill every month. I don't like how they will up my rate at times without letting me know why. Also, their website was recently changed and it is a pain to use now.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 28, 2018

Safe Auto is a fraud. I did an online quote for an SR22 and after checking two other companies I decided to go with Safe Auto. When I called back less than 1 week later with the quote number they gave me the quote mysteriously went up. After complaining I was told that they didn't have my vin number to which I stated to then that I could not have proceeded without it. Then there was the excuse of my social security number, I don't have not have I had in almost 10 years any fines or tickets and I stated on the app that I didn't have good credit but I was working.

Their next excuse was that I must've checked the box that says homeowner accidentally because when they checked it they came up with the exact same quote I told them that they quoted me. To which I then asked him "well how do you know I'm not"? Implying that his excuse was bogus because evidently they changed it to nonhomeowner themselves then without even knowing (I hadn't talked back to them to confirm this) if this was true then changed the quote on the fly.

Then there's the fact that they never ever ever ever asked for any proof of homeownership to begin with, either online or on the phone. Bottom line is Safe Auto is not truthful, they are not to be trusted. Before wasting your time with this fraud of a company my advice is take your business elsewhere. Even though the quote they gave me after the fact was still amongst the lowest I'm taking my business elsewhere. I'd rather pay more to a company I trust than to go the cheaper route and deal with these liars!

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6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Oct. 19, 2018

Safe Auto Insurance company is an online insurance company. I do not think the company has any in person offices. They are cheaper than the alternatives, at least in my area. I have nothing but good things to say about them. I had an accident while I was with them that was handle promptly. I would recommend them to anyone that wants to save money.

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 29, 2018

I tried to make a payment with 2 cards and they told me I could but I had to make it at the same time. Due to the situation I was in, I couldn’t. The guy said I could 3 way call the other person that would be paying the rest. While calling intl that was going to be a problem. They did nothing to help. On top of this, this wasn’t the first time they had made things difficult for me. I’m cancelling my policy. This company is trash.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 3, 2018

After I canceled my policy Safe Auto took 10% of 6 months' premium. I have never heard of anything like this before. My advice keep yourself away from these cheat people. The customer service is terrible.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 27, 2018

I always make my payments the second I get my paycheck, because of this I know I have no way to miss a payment. That being said, I went to go pay my bill for July, and instead of paying with my debit card and getting charged the $3.95 fee, I went ahead and paid using my checking account or so I thought. I put in my information correctly, and went along with my day. Sometime after, I got a letter saying my insurance was going to be cancelled if I did not pay by 8/13/18. I was confused because I paid a couple weeks prior.

Now, I paid off my insurance for August BEFORE the due date. I even paid half of it for September. I've checked my account probably twice a week and I've had no updates about how much I owe for next month. But I just checked it a couple hours ago and I OWE FOR AUGUST 9th!!! I am JUST getting an update THREE WEEKS LATE! I am going to start looking for a new insurance company because this is crazy!

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9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 16, 2018

Worst service I have EVER experienced! I had a policy with them for 8 hours! I repeat, ONLY 8 HOURS before realizing my policy did not include full coverage (which I need for a financed car). I spoke to a representative by the name of Luis & he told me I COULDN'T CANCEL MY POLICY!!! Told me to wait 24 hrs for a confirmation or a call back! (Later found out, THEY DONT EVEN MAKE OUTBOUND CALLS) Wtf!!! So I took his word for it & called EXACTLY 24 hours later!

9 am the next morning I spoke with a lady that was VERY apologetic & was also very confused on why the guy didnt just cancel my policy the previous day! Soo now the $244 I paid I was told I wouldn’t get the full amount back because of “fees” AND because it was a day later even though I CALLED 8 HOURS AFTER AND SHE COULD SEE IN MY NOTES THAT I CALLED 8 HOURS AFTER MY ACTIVATION!!! So I would only receive $189 after “fees”... I didn't care anymore. I just wanted my money back!!! She said it would take about a week...

Fast forward to today, August 16, 2018 (a week later) I call to check the status of my refund... well I was informed that they were sending me a check!!! I paid with a debit card & was NEVERRR informed that I would instead receive a check or confirmation that the address provided would be suitable to send a check to, my point is they sent the check WITHOUT an apartment number leaving me having to call them a FOURTH time.

They tell me I can either wait 60 DAYS to get a new check or they can void the check for ANOTHER 26$ “fee” and send me a new check. I am now waiting to get a $163 check from $244 I paid for a 8 HOURS policy! I am MORE than disappointed in these people & HIGHLY upset with the first guy I talked to, I AM going to send this complaint to every single department I can! This could of all been avoided if he just canceled me when I called!!! TERRIBLE TERRIBLE TERRIBLE SERVICE, ABSOLUTELY TERRIBLE!

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12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 17, 2018

Safe Auto has very deceptive business practices... I've been with them for several years but not without challenges... I had to file a complaint because I'd rec'd my monthly billing statement 3 days before it was due, ensuring Safe Auto could charge me a late fee. Then I'd pay my premiums for the 6 month period and would have to contact customer service to have a supervisor deduct the $10.00 surcharge, i.e. ($241.00-$10.00=$231.00) but I couldn't pay just the $231.00 online though both options were clearly visible.

I filed a complaint and argued the lower price was the incentive for paying 6 months only to be told the $10.00 was given as a courtesy and would no longer be given... Recently I contacted Safe Auto to close my account because I no longer have the car. Customer Service said there was a $25.00 cancellation fee but I'd only have to pay $5.00 because I had a 20.00 credit on my account and gave me the mailing address. Sent the check but rec'd a notice in the mail stating the $5.00 couldn't be credited to my account because the account was now closed and instructed to reinstate my policy for the amount to be credited or the amount would be sent back and fees would be assessed for Safe Auto having to mail it back to me... I had no knowledge of any $20.00 on my account nor did Safe Auto inform me of such... The accumulation of the undisclosed $10.00 could go on indefinitely not to mention how many consumers this is happening to...

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8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 11, 2018

I am not even a member of Safe Auto and will never be based on my experience with a claim. A Safe Auto insured driver rear ended me and I put in a claim. I had to do the job of the adjuster and take my own pictures and videos to send them through a Safe Auto app so they could do an "estimate". They did the estimate and sent me a check and promised me a rental car while my car was being repaired. I ended up having to pay 4 days for a rental car because they did not want to pay for a whole week that I was without my car. I go through Travelers insurance and also went through State Farm and Progressive before and I never had to deal with such crappy customer care with any of them as I had to with Safe Auto. This is the worst insurance company I ever had to deal with and the accident was their client's fault.

18 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 26, 2018

They only got 1 star because I couldn't do zero stars. UUUGGGHHH! I started a policy on 06/19/18 and paid $235, I cancelled the policy on 06/23/18, I was informed that I was not getting a refund and that I have a balance on the account of $190 because I self cancelled before the intended cancellation date they can charge me 10% of the 6 month premium. Which if I do not pay they will send to collections. I feel like they trick people out of their hard earned money and can get away with it. I have never had an insurance company that keeps our money if you cancel a policy that you clearly do not need.

My faith in people diminishes every day because you have companies like this that can just scam people and it's legal. They can hide behind a statement in their policy booklet that states they can charges you 10% of your 6 month premium and there is NOTHING the customer can do about it. They can take your money and say ** YOU!!! I am filing a complaint with the insurance commissioner.

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8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 6, 2018

I had to be admitted to the hospital for an emergency surgery and will be out of work for a few weeks. I called to see if they could waive this month's payment as I have been a customer for quite some time. I was told no. Then my policy rates went up to no reasoning other than I suppose they felt that Ohio was getting too good a deal. Tack on top of the highly annoying harassment mail they start pumping out the first of the month and phone calls, they charge you $3.95 to pay your bill online. This company is complete crap when it comes to looking out for their customers. Every one of my other monthly bills I am responsible for were more than willing to help me out in this time of need except for them, and their supervisors aren’t good for any answers to any questions you have. Pretty much, they suck and I’ll be shopping for a new provider ASAP. I can’t be the only person who has fallen on a hard time that they could give a damn about.

12 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 31, 2018

It was rather simple to get an insurance policy through Safe Auto! I was so very happy to have found this. The price is the cheapest that I could find in calling around & comparing prices. Some prices that other companies are asking for are completely absurd! I will never try to get a policy with any other agency! But I hate that my insurance company mails my payment so early & it always says my payment is due way before it is actually due. They also call a gazillion times to remind you of your darn bill!

5 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: May 30, 2018

I have always used Safe Auto. They have always been cheaper and met my needs for the most part. The people who work at Safe Auto are very kind and always respectful. If they didn't know the answer to my question they made sure they went ahead and asked someone else who would know the answer. They were always very helpful when I needed them to assist me. When I had gotten into an accident, I have received several calls to check on me over a few weeks of time after the accident. However, they only offer full coverage insurance on vehicles that are of newer age. I can't afford brand new vehicles and when I purchased my truck it was a 2001 and they didn't have full coverage available for me and my vehicle. Other than that I absolutely love the company. I would most definitely refer any family or friends even strangers to Safe Auto.

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Rated with 1 star
Verified Reviewer
Original review: April 27, 2018

I was a good paying, happy customer of 5 years. This until I was injured in a not at fault accident. I’m unable to get the recommended treatment because of not having the money as I fight Safe Auto. They don’t give a damn about their customers. At times when your insurance company should be there they are everything but that!!! Then they have the audacity to try to raise my rates...

15 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: April 17, 2018

I never had Safe Auto, but I work in a car dealership for a Buy Here Pay Here and Safe Auto doesn't want to pay out to the bank if the car is totaled. We as the dealership would have to call many times thru the week to get any results. Do yourself a favor do not get Safe Auto. Pay a little more for someone else, we now let our customers know they cannot use Safe Auto for Full Coverage cause of their BS, when you're looking for Insurance view for the reviews and discounts that is the best way to shop for Auto Insurance.

14 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: April 10, 2018

I called Safe Auto 11/2017 about having a vehicle removed. Come 2/2018 I was wondering why I was still paying the full amount for one Vehicle. I was told they show no record of me requesting to have my vehicle removed. So I ask if they could remove and make a payment. 4 days later they still did not remove my vehicle and they did not take my payment out.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 6, 2018

Was charged my first month then they more than doubled the premium and said if I didn't pay the increased premium I would not have coverage until I paid the higher premium. When I said I wanted to cancel and return my initial payment. They would not return my full amount, deducting fees, etc. The best though was that they would mail me a check! They instantly took my money but they want me to wait to give me my money back. Absolutely absurd! I would give them 0 stars but I was forced to leave at least one!!!

11 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 29, 2018

When I requested a quote from Safe Auto for auto insurance for my son, I listed an accident and a failure to yield citation on their form. The quote came back for $348 monthly premium. I signed up and paid the $348. The next day I received an e-mail stating that I owed $544 more. I called to cancel and was told to cancel it would cost me $348 plus $114 more just to cancel the policy I had for 2 days.

When I asked why the premium had changed from the first quote, I was told because of the "failure to yield" citation came back from the DMV. I told her I listed it for the quote I was given. IT DID NOT MATTER!! She also stated that in Georgia, they are allowed to keep 90% of the premium to cancel a new policy which equals to $462. First, they quote $348, then bill for $544 more, and require $114 more to cancel. THEY NEED TO BE SHUT DOWN. They didn't do this to only me because there are 100s of bad reviews out there about them doing the same thing. DON'T EVER USE SAFE AUTO or you will be sorry.

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13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 14, 2018

Yes, I realized it could go up from the quote when you're pricing new insurance but DOUBLE!?!? And then when you cancel within 26 hours because you really can get better/cheaper insurance, you're charged $25 cancellation AND a $40 application fee... LOL... WTH!!! If I could give them zero stars I would... How this came to light. I paid them $135 to start the insurance at 7AM. The next morning at 7AM I received a bill due in 10 days for $213!! So I called them and cancelled at 9AM.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 5, 2018

I switched from Progressive to Safe Auto on December 11, 2017. About Dec. 26 I received a threatening letter in the mail that my insurance would be cancelled if payment was not received by Jan. 11 2018. In two days I received a text about such payment, then another letter, another email, etc. By Jan. 11, 2018 I was a nervous wreck, from fifteen days of harassment, I called to pay my bill and was charged 3.95. Wow I thought, then here comes Feb. and the harassment starts again. I paid my bill on Feb. 9 2018 and set up auto payments. On Feb. 26, 2018 they charged me another 117 bucks.

To make a long story short this company claims to generate your bill cost 10 bucks, yet they have no problem harassing their clients to death. This company not only charged a 10 installment fee but also 3.95 to process a payment. That is a yearly total of 147.40 to generate a bill and process a payment. Once again, they have no problem starting the harassment 15 days before your bill is due, but they charge 13.95 extra a month to pay it. What a joke.

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17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 20, 2018

My vehicle was stolen 12/20/17; as of 2/20/18 my theft claim with Safe Auto is still "under review". We provided everything they requested including handing them over the ID of the thief we found in the vehicle. They have been stalling us and each week requesting additional information that could have been provided in the beginning. Each additional item they request comes with a 7 day turnaround time, so as of today they said they need another 7 days. The adjuster has been indignant to the inconvenience we have experienced.

We are seeking an attorney to help resolve this further and for compensation as we have still been paying our car payment and insurance premium. As a family, we have lost out on priceless family events because we have no vehicle and the car rental coverage we paid for is a joke, because for a theft we only have $10 a day coverage. We would have had better compensation had we been involved in a wreck versus being the victim of a crime. Oh yeah, my wifes job requires me to have a federal background check and license and they are investigating us as if I am the car thief.

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20 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 16, 2018

Paid $78 Bill on 5th. Cancelled on the 12th because I got better insurance for a cheaper price. Asked for a refund, they charged me $25 to cancel and they are only giving me a $3.00 refund! Safe Auto is the worst insurance company out there! Overcharge people for minimum coverage, send cancellation notice 3 days after they mail you a bill. Then don't refund your money when you cancel just a week later! Safe Auto sucks... Use anyone else but these people! Oh and they charge you an extra $3.95 to pay your bill online or on the phone! That's addition to the $10 fee per month they charge you to even pay your bill monthly! They suck in so many ways. Read all reviews about Safe Auto before you even think about using these butt heads!!!

21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 4, 2018

Safe Auto is the worst car insurance company ever. Don't even waste your time or money on them because all they will do is give you a hard time, give you a big headache and waste your time... Unless of course you have no life and you have all the time in the whole to devote your life to calling them and trying to fix your policy and your bill that would randomly go up for no reason. Not send you proof of insurance until you called 4 times asking for them to send it. Never sending you paperwork you're supposed to sign. OMG I can't believe how horrible the experience I've had with them. I'm so done with them and I would advise for no one to ever waste your time or money with them. They are really not that much cheaper than other insurance companies. Maybe $5 a month you would save for having them which is not worth the bs you will go through with them.

18 people found this review helpful
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Safe Auto Insurance Company Information

Company Name:
Safe Auto Insurance
Website:
www.safeauto.com
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