SafeAuto Insurance Reviews

I got this insurance policy for myself and my daughter. I made the initial payment 345. Then 4 days later another payment was due 449 then 4 days later it's 649...You got me ** up just like this insurance company. I don't even have bad credit.

I was hit from behind and the other party had SafeAuto insurance. T. ** handled the claim and assured me she would call before I needed the rental to set it up. She never called and didn’t return my calls or emails until the day I returned the car. SafeAuto refuses to reimburse the cost of the insurance for the car rental. However, had anyone returned my call, and I spent hours trying to reach someone before I rented the car, I would have known that I wouldn’t be reimbursed for the insurance. I had the rental for 11 days and no one called me until the day I returned the car. And then I was told that the insurance is not included. This is the worst customer service from an insurance company! I have been totally inconvenienced, frustrated, and I regret that I didn’t hire a lawyer and sue them.

Zero stars... I couldn't even open a claim when I needed to, nobody called back. No one answers the phone in claims. The adjusters and supervisors do not return ANY calls. They totally avoid you and do not do their jobs. I've been waiting a month for a claim to be settled. I've provided everything they claimed they needed to get this completed. Once I provided the number of the person who was driving my car they did nothing. The adjuster said he could settle the claim if he could talk to the driver. Not so apparently, just another excuse.

They canceled my insurance but I was never contacted and I made my monthly payment, which was never refunded to me. The app shows my policy as active but then when I clicked on view auto pay settings it redirects me to another site where it prompts me to login again. Then it shows my policy as cancelled. I checked and my address and phone number are correct however I was never contacted prior to today when a lady called me and told me my policy canceled days ago. She said they can’t apply the $300 I just paid to it but wants me to contact them to start a new policy. So I’m supposed to be out of $300 and then give you all more money on top of that to start a new policy when you never contacted me prior to today regarding the policy that is still showing as active and up to date on the Safe Auto app I have on my phone.

I had to call roadside assistance for a flat tire. Told it would be totally covered including repair so I chose them over a place I had already checked on and canceled. Two ordered tow trucks and two days later it's not covered and still without car. I don't even have a way to pick up my car now either from where they towed it. The tow truck driver pulled it behind the tow truck on the flat tire and I have always been told not to drive it on the flat so why did they? The other place would have done it in driveway. I was told it wouldn't be covered if I did it that way so I chose to to it their way and now not covered and no car and not fixed. Very Unprofessional!!! I am beyond furious especially after having to call 20 thousand times and nothing getting accomplished.

When shopping for automobile insurance the agent for Safeco made recommendations to making sure I had sufficient insurance coverage. She offered me an umbrella policy which the cost was very reasonable for a lot of coverage. It gave me added coverage for my home and other aspects of benefits that I had no idea was available.

I will not recommend SafeAuto to ANYBODY. They really surprised me about my tow. I paid $92 for tow safe auto only wants to pay $40. I still haven't received any money. I'm waiting for my refund for the cancelation refund.

I would give this crooked low down company a zero star. I accepted a quote with them and just as I went to finalize it. I received a better offer from a competitor. It was less than 30mins and the charged me $50 to cancel a policy that I didn't even fill out the paperwork for. I'm wish I could sue.

Called SafeAuto Insurance for a quotes. Gave them accurate driving history and was quoted $90 down and $79 a month for state minimum and SR-22. After the $90 down has cleared my account. I received an email stating that I owe another $169 in a few days 8/3/21. At this point I have only had them for a few days. I called and canceled, right away. Found another insurance companies and had a policy through that company Aug 6 2021.

Safe Auto stinks. They give you a "quote" and then add an additional fee AFTER you have chosen to accept the quote. But if you CANCEL after accepting the quote, you still have to pay additional fees (because they ran your reports, etc... Well doesn't EVERY SINGLE INSURANCE COMPANY run your reports before quoting you?). And THEN, at the end of the policy period, they charge fees to cancel, even if you don't cancel early. Their reasoning is that they sent you a renewal bill and they ran your reports again, and it is an "earned" fee because they ran your reports again (even though you had not chosen to renew with them!!!). 0 stars for SafeAuto. They suck.

SafeAuto told me our car was totaled after they towed it to their storage building. We were covered by this policy for collision. This car was financed with one more year to pay off. They refused to pay anything to the bank. Safe Auto stated that the bank would have to turn the title over to them BEFORE SafeAuto would pay anything to GMC Financial towards the pay-off. GMC refused to turn the title over to SafeAuto BEFORE receiving their pay-off. Basically Safe Auto Insurance was of zero value on our claim. We got nothing from Safe Auto, nothing at all. I really think how they handled our claim was illegal!

Friendly workers, low prices, and can pay every six months. No one can match the price no matter how much they try. I would definitely recommend this company to anyone just starting out trying to find a inexpensive auto insurance company. If your car is older they have rather cheap insurance for the vehicle you have. The newer the more expensive it might be but still less than most companies.

I got an estimate from SafeAuto for car insurance, thought the rate was reasonable and started a policy. Two days later my rate went up because of an old ticket I had forgotten, my mistake. Found another insurance company that offered a lower rate with the ticket considered so I decided to switch. SafeAuto made that process extremely difficult, "accidently" hung up on me and kept entering my info wrong. After two hours finally got confirmation of policy cancelation and was promised the difference back from the coverage I had already paid for. I still haven't gotten a penny back from them, tried to call multiple times and the reps keep saying they can't find my info or account and no money will be refunded to me.

An AllState insurer back into my car while I was stopped at a light. This was 7/24/20. I'm still waiting to be assisted with my claim. The claims rep Danielle said she was having a hard time filing for me, and told me to file myself online as a third party. This is very frustrating as I also had a hard time filing and feel this is what I pay Safe Auto for. Tomorrow is Oct 1 and still no claim has been filed so my car's body work can be fixed. I'm definitely changing car insurance. Stay far away from this company.

We were rear ended while driving our 2013 Chrysler Town and Country Van which we bought brand new and planned to keep for another 10 years. It had low mileage and was in pristine condition. The person who hit us was covered by Safe Auto. No one ever contacted us, we had to initiate contact. It took 2 weeks for anyone to look at our van and then they totaled it out. It has been 4 weeks now and we still have no compensation. We are senior citizens on a limited budget and we had to purchase another vehicle. We had to borrow the money to do so. Safe Auto will not pay us for stress involved or loss of our vehicle usage.

I don’t have Safe Auto as my insurance THANK GOD!!! But the lady who hit me does. They were rude every time I spoke to someone. They didn’t get back to me in a timely fashion. They made my accident of less priority and basically put me on the back burner. They didn’t talk to the lady that hit me until almost two weeks later! I called and called and my case was never updated. Then they put me in the smallest car possible, a Ford Fiesta. I’m 5’9!!!! Why would they put me in a small car when my car is like medium size. My knees are in the dash board. My ankle hurts and my whole right leg hurts from driving. When I called to see if they can at least put me in a medium sized car as always I was on hold for an hour! Then the lady came on to tell me she had to ask her supervisor for an upgrade when it should’ve been a medium size anyway not small. She wanted to put me on hold AGAIN & I couldn’t because I had places to be.

I would recommend Safe Auto. I’ve been pretty satisfied with the services. I plan to continue use of Safe Auto insurance. I was able to get a discount after my first year with them and it was a awesome surprise.

Safe Auto is the WORST INSURANCE COMPANY ON THE PLANET. I signed up for them.... I forgot my password and when did the "forgot password.. never got the email to reset.. kept taking me to the login... I Called. I always get someone who can't speak English and don't know what his was doing.. He had an ATTITUDE... Then filed a claim that didn't pay the claim so I had to come out of pocket for $3000 plus rental. WORST COMPANY EVER!!!! Do yourself a favor. DO NOT SIGN UP WITH SAFE AUTO or you will be out of pocket a lot of money and NEVER Get the help you ask for!!

Please never buy insurance from this company. They lie to you about what you're going to pay. My monthly payments were 154.00 then 2 weeks later they said I had to pay another 154.00 so I paid that. Then two weeks later they sent a bill and said I owed 324.00 dollars. They said I didn't fill out my paperwork which I did 3 times and they said they didnt receive it. Mind you I did it 3 times. They are out to steal people money. I'm warning you DONT BUY THIS INSURANCE.

I was forced to rate the 1 star, needs an option that allows no stars. I called to request a payment extension on my May bill until my next pay on 6/11 due to my job being impacted by Covid19, & Nola told me there is no extension nor a grace period offered & my policy cancelled on 5/14 the day my bill was to be paid. HORRIBLE! HORRIBLE! HORRIBLE! Shame on Safe Auto & if that's their version of customer service, no thanks????

Safe Auto has twice now added additional charges without notice to an auto insurance policy after a quote for not receiving forms. These forms were never sent nor were we ever made aware that the forms were required. Even after contacting customer service I could never find out what forms were missing!!! As the title states Shame on me!!!!

I had gotten into a fender bender and called Safe Auto (my insurance company) to make a claim. The adjuster sent a field adjuster out to do a visual appearance, he came and printed estimate and left. The adjuster had later called me and said that they were going to have their Tow company that they work with "Copart" come pick up my car to see if it is considered a total loss. I was kind of confused but said ok and they came the next day. I didn't hear anything back for almost a week. I had gotten a response via email January 30th from the adjuster saying she was not aware there was already a estimate they put together, and asked for the body shop's info that was going to work on my car. I then replied with the information and she said Copart was going to tow my car back to that body shop in 2 to 3 days.

I was deceived and misquoted auto insurance premiums when I was told that my monthly premiums would be set at $118 and when I tried to make my payment it was way more than the quoted price. On top of that, I wasn't informed that I had to make a payment two weeks after my down payment of $108. They wanted $156 thereafter. So this company is defrauding consumers big time. I contacted the BBB and when Safe Auto was contacted by BBB, Safe Auto then emailed me to go back to the original premium quote for $118. After I settled the case with BBB, Safe Auto went BACK to trying to hit me up for the $156. This is bad business practices and consumers needs to be warned.

After going through their online Insurance Quote process, it said, make 2 payments, by paying $170, they did NOT disclose that $50 of that $170 payment was a nonrefundable PROCESSING FEE. I was thereby tricked into buying their insurance coverage when I could have simply paid much less with Progressive Insurance. I searched for reviews of this company. Ran into THOUSANDS of 1-star reviews with complaints of dishonesty, trickery, sudden rate hikes, just to make a few...

I called 5 ins co's & all were high but Safe Auto was the cheapest, or so I thought. They gave me a discount for being a home owner. At that time I paid the quoted 6 month premium in full. I mailed & faxed them my proof of home ownership. They kept sending me a bill every month. I would call, & have to spend an hour on the phone arguing with them about already submitting the info, but they would say they didn't receive it. Finally I demanded to speak with the supervisor who after being on hold 45 minutes tells me they did in fact receive my home proof the 1st time!! But then tells me it's been denied! Wth, then on hold again for him to come back & tell me they finally accepted it but now I still owe for a prior ins discount, that (I most certainly never received).

A representative from the claims' department was rude to me. Another driver was held liable for causing the damage to my vehicle. Myself and the other driver has SafeAuto (car insurance company). The claim was submitted through the woman's insurance, but was denied due to the woman not having a current license at the time of the accident. The woman claimed that she did not have the spare time to renew her license. The rep from SafeAuto told me that I would have to contact my insurance company to start the claim since it's being denied on the woman's end. The crazy thing about it is.... I have SafeAuto as well. I would've thought that he would've done his research first. He was so dismissive with me.

The Safe Auto driver ran a stop sign and plowed into our Suburban, causing significant damage as well as injury to a young child passenger who was transported to the hospital by EMS. Accident report was completed with the Safe Auto driver being clearly listed as the at fault driver. Contact was made with Safe Auto the following day. Safe Auto did authorize a rental vehicle but would nothing further in regards to damage to our vehicle. Safe Auto's adjustor finally made contact and said they decided that we (the victims!) were 10% at fault because their driver SAID she thought we must have been speeding otherwise we should have been able to stop before she hit us. Yes, we were actually told that. So we had to get our insurance company to take over and make Safe Auto take responsibility.

One of SAFE Auto's clients hit my vehicle in a parking lot and left. After a week of waiting, their adjuster finally called me only after I left a voice mail on his supervisors voice mail. Now they are not releasing payment. If you are the victim of one of their clients, best thing to do is pay your deductible and let your insurance company do it. If I could give it negative stars, I would.

The time now is 8:48 pm EST. I just got off the phone with one of the worst customer services ever! I called because they never sent me my proof of insurance and I had my vehicle for over 1 month already. I asked them to email it to me which they sent me a download link to Adobe Acrobat Reader. I downloaded and had to put my credit card information in and was directed to NOTHING! I called and asked if anyone could help me get my insurance information and was rudely spoken to by Tony, the "Supervisor" and the other representative. When I asked to speak with Tony's boss, he told me he cannot give me that information and told me he could not help me. Still to this point, I do not have any proof of insurance and I am lost with no help on how do I obtain my information after downloading Adobe. This is the WORST experience and I will be going to another Insurance company. DO NOT GO THROUGH SAFE AUTO! You will regret it!

I signed up, agreeing to a rate. An hour later it went up by $50, and when I asked to cancel they refused a full refund and also charged to cancel. Extremely shady business, and poor, impersonal customer service. I will never use them again. RUN AWAY.