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SafeAuto Insurance provides auto, renters and health coverage for high-risk clients. It’s an Ohio-based company that’s independently owned and serves 28 states. It directly provides policyholders minimum-limit insurance, non-standard coverage and comprehensive options. It offers payment plans and a mobile app for policy management.
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Friendly workers, low prices, and can pay every six months. No one can match the price no matter how much they try. I would definitely recommend this company to anyone just starting out trying to find a inexpensive auto insurance company. If your car is older they have rather cheap insurance for the vehicle you have. The newer the more expensive it might be but still less than most companies.
I got an estimate from SafeAuto for car insurance, thought the rate was reasonable and started a policy. Two days later my rate went up because of an old ticket I had forgotten, my mistake. Found another insurance company that offered a lower rate with the ticket considered so I decided to switch. SafeAuto made that process extremely difficult, "accidently" hung up on me and kept entering my info wrong. After two hours finally got confirmation of policy cancelation and was promised the difference back from the coverage I had already paid for. I still haven't gotten a penny back from them, tried to call multiple times and the reps keep saying they can't find my info or account and no money will be refunded to me.
It is theft, by a company or an individual, straight up theft. This is not an insurance company in my opinion, and they should be held accountable by the law. Unfortunately it isn't enough money to warrant litigation or I would be considering it. Do yourself a favor and pay a little extra if necessary to get a better company. SafeAuto will never have your back unless it's for the sole purpose of rummaging around in your wallet.
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An AllState insurer back into my car while I was stopped at a light. This was 7/24/20. I'm still waiting to be assisted with my claim. The claims rep Danielle said she was having a hard time filing for me, and told me to file myself online as a third party. This is very frustrating as I also had a hard time filing and feel this is what I pay Safe Auto for. Tomorrow is Oct 1 and still no claim has been filed so my car's body work can be fixed. I'm definitely changing car insurance. Stay far away from this company.
We were rear ended while driving our 2013 Chrysler Town and Country Van which we bought brand new and planned to keep for another 10 years. It had low mileage and was in pristine condition. The person who hit us was covered by Safe Auto. No one ever contacted us, we had to initiate contact. It took 2 weeks for anyone to look at our van and then they totaled it out. It has been 4 weeks now and we still have no compensation. We are senior citizens on a limited budget and we had to purchase another vehicle. We had to borrow the money to do so. Safe Auto will not pay us for stress involved or loss of our vehicle usage.
The van was worth so much more than they are willing to pay. We asked they just fix it and because of its age they refused. There was nothing wrong with the motor, inside, dash, etc. It is a crime that they total these vehicles out. Are our landfills so empty they need more vehicles? NOT. It could have been fixed and driven for another 10 years. Their adjuster never called us, we called him, only to be put on hold or wait for him to call us back. He promised to call us three times and never did. Who does business like this? I will NEVER recommend Safe Auto and I will be very verbal on social media and Facebook about their lack of quality service. NO ONE SHOULD PURCHASE INSURANCE FROM THEM.
I don’t have Safe Auto as my insurance THANK GOD!!! But the lady who hit me does. They were rude every time I spoke to someone. They didn’t get back to me in a timely fashion. They made my accident of less priority and basically put me on the back burner. They didn’t talk to the lady that hit me until almost two weeks later! I called and called and my case was never updated. Then they put me in the smallest car possible, a Ford Fiesta. I’m 5’9!!!! Why would they put me in a small car when my car is like medium size. My knees are in the dash board. My ankle hurts and my whole right leg hurts from driving. When I called to see if they can at least put me in a medium sized car as always I was on hold for an hour! Then the lady came on to tell me she had to ask her supervisor for an upgrade when it should’ve been a medium size anyway not small. She wanted to put me on hold AGAIN & I couldn’t because I had places to be.
This has been nothing but a headache for me from 7/13/20 until now 8/31/20. Today I just got to put my car in the shop and they gave me a small rental because that’s what safe auto told them. I'M TOO TALL FOR A SMALL!!!! I am in so much pain right now! I wouldn’t recommend ANYONE to have safe auto. Smart mouths! They have you on the phone on hold for an hour JUST TO GET ON & get smart with you. Mind you the accident wasn’t my fault!! And if your accident is “minor” you are not a priority to them in a timely fashion. I just called and they put me on hold for like 20 minutes just to disconnect my call. POOR PROFESSIONALISM!!!! Something needs to be done with this company. I am very disappointed & I will be contacting news outlets & anyone else that I can concerning this matter!!!!
I would recommend Safe Auto. I’ve been pretty satisfied with the services. I plan to continue use of Safe Auto insurance. I was able to get a discount after my first year with them and it was a awesome surprise.
Safe Auto is the WORST INSURANCE COMPANY ON THE PLANET. I signed up for them.... I forgot my password and when did the "forgot password.. never got the email to reset.. kept taking me to the login... I Called. I always get someone who can't speak English and don't know what his was doing.. He had an ATTITUDE... Then filed a claim that didn't pay the claim so I had to come out of pocket for $3000 plus rental. WORST COMPANY EVER!!!! Do yourself a favor. DO NOT SIGN UP WITH SAFE AUTO or you will be out of pocket a lot of money and NEVER Get the help you ask for!!
Please never buy insurance from this company. They lie to you about what you're going to pay. My monthly payments were 154.00 then 2 weeks later they said I had to pay another 154.00 so I paid that. Then two weeks later they sent a bill and said I owed 324.00 dollars. They said I didn't fill out my paperwork which I did 3 times and they said they didnt receive it. Mind you I did it 3 times. They are out to steal people money. I'm warning you DONT BUY THIS INSURANCE.
I was forced to rate the 1 star, needs an option that allows no stars. I called to request a payment extension on my May bill until my next pay on 6/11 due to my job being impacted by Covid19, & Nola told me there is no extension nor a grace period offered & my policy cancelled on 5/14 the day my bill was to be paid. HORRIBLE! HORRIBLE! HORRIBLE! Shame on Safe Auto & if that's their version of customer service, no thanks????
Safe Auto has twice now added additional charges without notice to an auto insurance policy after a quote for not receiving forms. These forms were never sent nor were we ever made aware that the forms were required. Even after contacting customer service I could never find out what forms were missing!!! As the title states Shame on me!!!!
SafeAuto Insurance Company Information
- Company Name:
- SafeAuto Insurance
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