SafeAuto Insurance Reviews

I got this insurance policy for myself and my daughter. I made the initial payment 345. Then 4 days later another payment was due 449 then 4 days later it's 649...You got me ** up just like this insurance company. I don't even have bad credit.

I was hit from behind and the other party had SafeAuto insurance. T. ** handled the claim and assured me she would call before I needed the rental to set it up. She never called and didn’t return my calls or emails until the day I returned the car. SafeAuto refuses to reimburse the cost of the insurance for the car rental. However, had anyone returned my call, and I spent hours trying to reach someone before I rented the car, I would have known that I wouldn’t be reimbursed for the insurance. I had the rental for 11 days and no one called me until the day I returned the car. And then I was told that the insurance is not included. This is the worst customer service from an insurance company! I have been totally inconvenienced, frustrated, and I regret that I didn’t hire a lawyer and sue them.

Zero stars... I couldn't even open a claim when I needed to, nobody called back. No one answers the phone in claims. The adjusters and supervisors do not return ANY calls. They totally avoid you and do not do their jobs. I've been waiting a month for a claim to be settled. I've provided everything they claimed they needed to get this completed. Once I provided the number of the person who was driving my car they did nothing. The adjuster said he could settle the claim if he could talk to the driver. Not so apparently, just another excuse.

They canceled my insurance but I was never contacted and I made my monthly payment, which was never refunded to me. The app shows my policy as active but then when I clicked on view auto pay settings it redirects me to another site where it prompts me to login again. Then it shows my policy as cancelled. I checked and my address and phone number are correct however I was never contacted prior to today when a lady called me and told me my policy canceled days ago. She said they can’t apply the $300 I just paid to it but wants me to contact them to start a new policy. So I’m supposed to be out of $300 and then give you all more money on top of that to start a new policy when you never contacted me prior to today regarding the policy that is still showing as active and up to date on the Safe Auto app I have on my phone.

I had to call roadside assistance for a flat tire. Told it would be totally covered including repair so I chose them over a place I had already checked on and canceled. Two ordered tow trucks and two days later it's not covered and still without car. I don't even have a way to pick up my car now either from where they towed it. The tow truck driver pulled it behind the tow truck on the flat tire and I have always been told not to drive it on the flat so why did they? The other place would have done it in driveway. I was told it wouldn't be covered if I did it that way so I chose to to it their way and now not covered and no car and not fixed. Very Unprofessional!!! I am beyond furious especially after having to call 20 thousand times and nothing getting accomplished.

When shopping for automobile insurance the agent for Safeco made recommendations to making sure I had sufficient insurance coverage. She offered me an umbrella policy which the cost was very reasonable for a lot of coverage. It gave me added coverage for my home and other aspects of benefits that I had no idea was available.

I will not recommend SafeAuto to ANYBODY. They really surprised me about my tow. I paid $92 for tow safe auto only wants to pay $40. I still haven't received any money. I'm waiting for my refund for the cancelation refund.

I would give this crooked low down company a zero star. I accepted a quote with them and just as I went to finalize it. I received a better offer from a competitor. It was less than 30mins and the charged me $50 to cancel a policy that I didn't even fill out the paperwork for. I'm wish I could sue.

Called SafeAuto Insurance for a quotes. Gave them accurate driving history and was quoted $90 down and $79 a month for state minimum and SR-22. After the $90 down has cleared my account. I received an email stating that I owe another $169 in a few days 8/3/21. At this point I have only had them for a few days. I called and canceled, right away. Found another insurance companies and had a policy through that company Aug 6 2021.

Safe Auto stinks. They give you a "quote" and then add an additional fee AFTER you have chosen to accept the quote. But if you CANCEL after accepting the quote, you still have to pay additional fees (because they ran your reports, etc... Well doesn't EVERY SINGLE INSURANCE COMPANY run your reports before quoting you?). And THEN, at the end of the policy period, they charge fees to cancel, even if you don't cancel early. Their reasoning is that they sent you a renewal bill and they ran your reports again, and it is an "earned" fee because they ran your reports again (even though you had not chosen to renew with them!!!). 0 stars for SafeAuto. They suck.