Progressive Auto Insurance Reviews

Do not trust Progressive with your car, your rental property, your boat, or anything else you value. They easily break their contract responsibilities, actively lie to their policyholders, and treat you like you are completely clueless when you call them out on it. I purchased a brand-new $80,000 2025 Ford F-150 Lightning for my mother. It was recently in a minor accident resulting in damage strictly to the front right bumper. I took the truck to ABRA Auto Body in Colorado Springs, who wrote an outrageous repair estimate of $34,000. Instead of doing their due diligence, Progressive immediately called to inform me they were declaring this $80,000 vehicle a total loss. Refusing to accept this lazy payout tactic, I took the vehicle to a second reputable body shop. Their estimate came back at $22,000—well below the legal threshold for totaling a brand-new $80,000 truck.

In Arizona, my first experience to clear up information with Progressive was horrifying and disgusting. After an hour on the phone with a representative who was totally unable to assist me and ended the call by hanging up. I did go online again and happened upon the information I needed. My bill was paid (electronically) in the middle of May 2026. The representative for Progressive kept wanting to "get me caught up with my payments" and I felt the payments were taken out of my account electronically. I was right, the May 2026 payment was electronically made and no funds are/were due until the middle of June 2026. I am still uncertain if I need to make the payment or, are they going to withdraw from the account given to them. Ugh. I'm afraid I may have to do this again next month. My inclination is to find another insurance company because I DO NOT AND WILL NOT GO THROUGH THAT CONVERSATION AGAIN WITH PROGRESSIVE!!!

They do not hold to their promise when it comes to covering your car rental when you need your car fixed… they come up with every excuse to avoid covering you while you loyally pay your premium every month.

This has been a very long and frustrating process for me and my family. My claim was taken Feb. 25. it’s now May 22. My vehicle is still at the body shop. From aftermarket parts that don’t fit, to used damaged parts that don’t work! Progressive has taken the cheapest option available to fix my car. My car sits at the body shop fixed. Ready to be driven since the May 20th but Progressive have not paid the final bill as of May 22, I spoke with Jamie on the 21st and he assured me that he would have payment by the end of the day and that I would be able to get my car on the 22nd. Well today is the 22nd. Haven’t heard from him or anyone and it’s the memorial weekend so my family vacation plans have been cancelled. This is unprofessional and unacceptable. I hate this company!

***Consumer Fraud Company***. Just scroll down these Google reviews to read all these 1 star comments about this large scale fraud operation called Progressive. They engage in "steering" consumers to their "Progressive approved body shops" aka Direct repair shops so that the shop will do the exact sub-standard repair Progressive requests them to do. My son vehicle was struck from behind on an off ramp, the other driver admitted fault and was covered by Progressive. The very first adjuster quickly went out to look at damage to the rear of the vehicle, and stated they would have a body shop "just fill in the hole" on the plastic bumper. I advised that we would not do that, and we would take it to a body shop to have it properly inspected.

Progressive was great until now... I took my 19 year old son off my policy back in September 2025 because he wanted to shop for his own policy instead of paying the difference being added to mine. Apparently Progressive reserves the right to put him back on the policy if he lives in the household period. It doesn't matter that he owns his own policy. It doesn't matter that he's not allowed to drive my car. I'm now shopping for a new insurance company. I'm hoping to find a company that I can purchase only what I actually need. I'd also like to work with a company that's not going to say and do one thing at one date and then all of the sudden do something else when there's no change or anything from that last time. That does not make sense to me. I like a company to be upfront so I can make an informed decision when purchasing.

Don’t ever get Progressive insurance. They don’t do anything quickly. The third day of them not even going to get my vehicle to start the inspection. Then they have to send it to GAP. So when this is done, it will be around two ** weeks!?!? Are you kidding me right now?!?!

Horrible! I can’t say how awful this insurance company is. My car is brand new and less than 10 days old and I get a crack in the windshield from a rock. They will not approve a factory windshield and will only approve an aftermarket windshield stating there are no known safety issues. The difference is more than my deductible! I will be getting new insurance.

Progressive have hidden charges that are not explained to their customer. I would give a zero if I could. I would never recommended this company even to my worst enemy.

I was a customer of Progressive short-lived. I would rate them a minus five if I could. A total rip-off scam... I never had so much crap from a company. I paid them full six months then they sent me a cancellation letter stating I didn't report any drivers, as I am the only sole driver, so they sent me another letter with two of the names I never heard of.