Progressive Auto Insurance Reviews

“I had a great experience working with Laura May today. She helped me secure auto insurance for my father and made the entire process smooth and stress-free. Laura was very knowledgeable, patient, and took the time to explain everything clearly. I truly appreciated her professionalism and responsiveness. Laura went above and beyond helping me today. Navigating insurance can feel overwhelming, but she made it simple and straightforward. I’m grateful for the excellent service.” I Highly recommend Progressive Insurance and Laura May!

Tammy **. Progressive Insurance. Insurance Verification Team. I needed some help with documentation and Ms. ** was exactly what I needed at the time. We all know wits end I need the that automated phone services can be annoying. At my wits end I need a calming agent and she was the one for the job. Great to experience an agent with the skills and temperament to handle a customer like me. Give her this message please from Gregory **

Thanks, Progressive, you have saved me so much money on my insurance. I would love to speak on behalf of this company to let the people know a great company and saves money for people. Trust me, you can pick your own plan and save money. Thanks.

We had a serious accident on a freeway. The police gave us zero fault. The insurance given to us by the other party turned out to be bad. That 1st insurance company referred us to another insurance company. That turned out to be bad also. Unfortunately, we were forced to file a uninsured/underinsured motorist claim with Progressive (our insurance company). Thank goodness we'd bought that coverage. Progressive jumped on it and moved quickly.

Review for Matt at Progressive Insurance. I can’t say enough good things about Matt at Progressive Insurance. After two previous calls with other agents that didn’t resolve my issue, I was fortunate to get connected with Matt — and it completely turned my experience around. Matt was unbelievable. He was articulate, knowledgeable, and genuinely personable. He immediately understood what needed to be done and handled everything with a level of professionalism and care that exceeded my expectations.

If I could leave less than one star I would. My car was caught in a flash flood on October 31, 2025. Since the claim was made it has been in and out of the Volvo shop. Although I was told by more than one mechanic that the car should be totaled Progressive did not want to do that. Since my car was a 2021 they wanted to save money. They found a used engine and replaced my engine with that then found I need a new compressor then found I need a new motor starter….I just got the car back this week March 2025. The car dropped dead after being returned to me in February. I have been in 3 different loaner cars. Every time I get in the car I fear it will stall out. I would never recommend this company if I had any other option.

I have been a loyal Progressive customer and recently called to request a short hardship extension due to temporary financial difficulty while I am on unemployment and actively seeking work. I reached out two days before my due date in an effort to be proactive and keep my policy in good standing. Unfortunately, I was told that an extension could not be granted because of a $10 late fee that I was not aware of. While the representative was polite, the policy itself left no flexibility for a loyal customer trying to handle a temporary hardship responsibly.

I am so sick of those ads where the guy says about kids turning into their parents!! I'm 78 years old and NEVER did the stupid things they show. I HAD Progressive but those ads made me switch. I am not stupid nor are the seniors I know. PLEASE STOP! It's bad enough with the Progressive "gang" and that one girl's voice wants me to run from the room.

Progressive searched our identities and added my son, husband and I to my daughter's policy without consent, sent "your documents are available to view" email, and claimed it was notice for the charges.

Please read and understand money isn’t everything, especially when you go through the stressful experience that Progress insurance claims department takes you through. Every time I would answer one situation, they would come back with another and another reason to deny your claim. It was as though the claims adjusters are taught to figure out as many reasons in their mind as to why they can honor your claim. This insurance company might be cheap, but cheap is not always the best reason to change an auto insurance company, especially not Progressive. In my opinion, this company is the worst company to insure your Automobile with.