Progressive Auto Insurance

Progressive Auto Insurance Reviews

Get a Quote on SmartFinancial
Get a Quote on SmartFinancial

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Compare car insurance rates near you.

Get an auto quote on SmartFinancial.

Get Started
Overall Rating3.3 out of 5
See all 4,431 reviews & ratings

About Progressive Auto Insurance Reviews

Progressive sells several different types of vehicle and property insurance. It’s one of the largest auto insurers in the U.S. and offers competitive rates as well as a wide range of discounts, particularly for students, safe drivers and policyholders who make automatic payments.

Pros & Cons


  • Various discounts
  • Competitive rates
  • Large service area
  • Multiple policy options


  • Prices vary depending on how you buy
  • Some discounts not in some states
  • Not many in-person services

Bottom Line

Progressive offers low-cost car insurance, including options for young drivers. It's ideal for those who want affordable auto coverage and don't mind managing their policies entirely online.

Featured Reviews

Topeka, KS

My experience has always been great. When I had to call to report that I had been in an accident, their first question was always "Are you OK? have you been hurt?" They had my bac...

Read full review
Henrico, VA

Brian **, is the claims representative that I’m working with! I’m not the insured customer for this company, you’d never know the difference! Brian is SO accommodating, patient an...

Read full review

Compare car insurance rates near you.

Get an auto quote on SmartFinancial.

Get Started

About Progressive auto insurance

Progressive is one of America's largest auto insurance companies, serving more than 20 million drivers. The company offers competitive rates in every state and an easy-to-use website with several helpful features and resources.

Progressive auto coverage

Progressive offers basic auto coverage options, which include bodily injury liability, property damage liability, medical payments, comprehensive, collision and uninsured or underinsured motorist coverage. It also has some add-on coverage options, such as:

  • Roadside assistance: Pays for emergency services like towing or help with a breakdown or flat tire.
  • Custom parts and equipment protection: If your car has special features like custom wheels, this policy protects them.
  • Rental reimbursement: Covers the cost of a rental car while your vehicle is being replaced or repaired due to a covered accident.
  • Deductible savings bank: Can help save money during each policy period you don’t make a claim.
  • Ride-share: Protects ride-share drivers. It covers your car even when your commercial policy gaps.

Progressive also offers commercial and classic car coverage, as well as insurance for travel in Mexico.

Progressive auto insurance quotes and costs

Progressive rates are determined by coverage type, location and the driver’s age and driving record. An average Progressive policy for someone with a good driving record is about $192 per month, but it could cost as little as $47 monthly. Progressive also offers many discounts, which can make your policy even more affordable. Here’s a look at some discounts that could apply to you:

  • Safe driving
  • Bundle
  • Multipolicy
  • Multicar
  • Continuous insurance
  • Student
  • Teen driver
  • Homeowner
  • Online quote
  • Pay in full
  • Automatic payment

Progressive also has some handy comparison tools on its website to help you find the right policy for your budget.

Progressive auto insurance FAQ

Does Progressive offer full coverage car insurance?
Progressive doesn’t advertise full coverage policies, but it does offer liability insurance and several additional and customizable coverages.
Does Progressive have accident forgiveness?
Yes. In most states, Progressive offers accident forgiveness through its loyalty rewards program.
Where is Progressive car insurance available?
Progressive car insurance is available in all 50 states.
Does Progressive offer rental car coverage?
Yes, Progressive offers rental car coverage while your car is replaced or repaired due to a covered incident.

Is Progressive car insurance good?

Yes, Progressive is a good auto insurance provider that's available nationwide. While it doesn’t have many agents, Progressive offers reasonable rates online, which you can purchase directly via its website. Overall, its competitive rates, handy add-on coverages like gap and rideshare insurance and various rewards and discounts make Progressive a pretty solid auto insurance pick.

Progressive Auto Insurance Reviews

ConsumerAffairs has collected 4,431 reviews and 6,332 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Progressive Auto Insurance?
  • 4,314,567 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
profile pic of the author
Sales & Marketing

Reviewed Sept. 26, 2023

Progressive not trustworthy, they are scam Artist. Over charges Double. Don't Ever consider for Commercial vehicle. Also, I was involved not fault accident. Still not received $1000 deductible. Will eventually CANCEL. STOP THE POLICIES.

Thanks for your vote! Report
Customer ServiceCoveragePriceStaff

Reviewed Sept. 24, 2023

I was with Progressive for almost 15 years here in Florida. No accidents, no DUI no nothing. Excellent driver in a State that is famous for bad drivers and crazy insurance prices. Not going to lie, but Progressive has good prices here in FL. The only problem is that they don't care about the customer. I paid 2 days late (my wife lost her job a month back, and we struggled with our finances) and they canceled my insurance. They told me I had to reinstate my insurance (make a brand new one). They were asking for more than 1,000 down.

I tried to talk to them to see if they could take into consideration that I had been with them for almost 15 years (diamond status) with no accidents or tickets. The answer was NO, I have to do a new insurance like I never had any insurance before. There is no loyalty, no matter how long you have been there or how clean your record is. They just care about the money (like any other company) but there are companies that will go above and beyond to keep their customers. At the end of the day, I found another company that took into consideration my driving record and I am paying less and was a lower downpayment. There are more and better companies than progressive, you just have to look around.

Thanks for your vote! Report

Not sure how to choose?

Get buying tips about Car Insurance delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    profile pic of the author

    Reviewed Sept. 21, 2023

    I have been with Progressive for the past 25 years, this was a very good company and people aspired to have Progressive, its rates were very affordable and rewarded you with safe driving, and accident-free driving. Lately, it has gone down the drain, I being their loyal customer for so many years have a crown status with accident/wreck forgiveness, etc. I reported an accident last year where someone hit my car from the back on a freeway, on the passenger side corner of the bumper, and sped off. I reported this incident to Progressive. They wanted me to take pictures and videos and send it to them which I did, and they sent a measly $500 check which was not enough to cover the repairs. This was the first incident I reported in 20 years.

    A year later they jacked up my premium by $698 by issuing a notice saying that the accident was my fault when I was hit from behind. I called Progressive and they wanted me to speak to the owner of the file Mr. **. He said on his end it does not show as an at-fault accident and he will put in a query. I am just supposed to patiently wait while they investigate the wrongful report and credit me for the extra premium they charged me. I have also heard at least two other complaints from friends where they were a victim of this increased premium fraud. This company is now money-hungry and will go to great lengths to commit fraud for that extra money. They quote you a competitive rate and the next month the premium goes up. WTF.

    Thanks for your vote! Report
    profile pic of the author
    Claims HandlingCoverageStaff

    Reviewed Sept. 8, 2023

    Recently I was backing out of a parking space very slowly carefully using both my rear view mirror and bluetooth camera. A man jumped into his new expensive shiny black car and backed into me. I contacted the local police reporting that there were three small scratches on his rear bumper but no damage to my car. I was told they would not dispatch an officer since the incident was so minor. I then contacted Progressive and was told not to be concerned about anything. Yet this man bullied me in the parking lot and not only filed a police report but filed a claim with Progressive.

    I was pulling out first and he should noticed my rear lights, whereas, this man lied about everything and I was told by a Progressive agent that I was 'at fault' because I failed to notice his red lights. He jumped into his car so fast and pulled out so quickly. I dropped Progressive as my auto insurance because their premiums were so high but located a more reputable auto insurance company which offered me better coverage at a significantly lower rate.

    Thanks for your vote! Report
    profile pic of the author

    Reviewed Sept. 7, 2023

    I had an auto accident by another at-fault Progressive insured-medical bills unpaid. Unable to access online acct. -5 people called - no help. Called to cancel auto policy-no support. Premiums doubled in error.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceClaims HandlingStaff

    Reviewed Aug. 8, 2023

    This joke of an insurance company fills you in with low rates then at your first renewal they will jack your rate up over $800 for every 6 mo then tell me they do 6 mo policies so they can do rate adjustments like raising the rate to make you homeless. Cheap companies like this are the reason for people losing their cars and homes or just driving w/o ins.

    Progressive is a joke! I have had no accidents, no injuries, no claims. Nothing changed in the 6 mo and now they are raising me up over $1600/yr. Then during the phone call, since my rates doubled, the little pathetic receptionist at Snapchat was being extremely condescending acting like she is so much better than everyone- no you're a receptionist at an ins co, don't flatter yourself too much, but she kept saying how I was sent a cancellation notice of non-payment for a month's payment my bank wouldn't release Progressive the available funds because of the way they were trying to withdraw the funds? Idk that's on the banks. ** this place and look elsewhere. They are horrible!

    Thanks for your vote! Report
    profile pic of the author
    Customer ServiceClaims Handling

    Reviewed Aug. 2, 2023

    I've had Progressive for 5 years, never had to file a claim until last month... My husband was driving home on the highway and an 18 wheeler's tire blew. Didn't have time or room to get out of the way and hit the front of our vehicle, ripping off most of the front bumper and pinning it under the frame. As soon as he pulls in the driveway, I hear it and see the damage, grab my phone to file a claim.

    Filing was easy, when I called the next day about a mechanic and a tow, I was told all of their in network folks had at least a 1 month delay before they could get the car in. Not great as my husband is an independent contractor and has no sick or vacation time. We had no other options so agreed and was given the name of the shop to contact. I called, first there was confusion on whether the car was drivable or not. I said no, as I've said all along and they told me Progressive said it was drivable. So I call Progressive back to get that straightened out, said it was done and to call back the mechanic. Call the mechanic the next day and am told now can pick up the car Aug 3, (the day before it was Aug 2, so I expected that).

    Now it's Aug 2 and I call the mechanic to ask what time they're picking up the car tomorrow, next steps, eta on repair time, etc and they tell me the car is still set to drivable, and they're not taking any undrivable vehicles at this time. Neither of them called me to tell me this sooner so other arrangements could be made. So I just got off the phone with Progressive, was advised that they just contacted 5 other options in our area and no one has availability until the beginning of Sept. Told me to call around and see if I can do better, then call back to set up something with another mechanic through them. I asked if they could get the next option lined up and I'll then call around myself, if I find something, I'll call back and if not, I won't. That apparently isn't an option.

    I am just beyond myself right now. I've paid this company over 12,000 over the years and when I need assistance, this is what I get?! I was told when I signed up, I would get a discounted rate gradually over the years. Well, this is the first year my insurance went DOWN in any way and that's only because at renewal this time I was given the option to set up auto pay for a $20 a month discount. I just have no words.... as anyone could imagine. I can't believe I paid for this... I could've just bought another car already for what I've paid them to do nothing all these years.

    Thanks for your vote! Report
    profile pic of the author
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Aug. 1, 2023

    Our experience with Progressive was fine for 12 years, and then we had to file a claim. Our car was broken into and vandalized. The car was not severely damaged but it was inoperable because something was jammed into the ignition. The claims process was lengthy and stressful, communication was awful, they lied, were rude, and never reached out to me except for an occasional text informing me of yet another delay, all communication was initiated by me or by the dealership.

    It took 3 weeks, for a fix that took less than an hour in the service bay. I know you can expect less personalized service from a low-cost carrier, but no price break is worth that many headache. They are a carrier only for drivers who never plan to file a claim, and are just getting insurance because they are not allowed on the road without it.

    Thanks for your vote! Report
    Verified purchase

    Reviewed July 31, 2023

    Will change your policy number every time and they will say it's not them. It's you. And charge you more (no driving violation no accident). They will change policy take out and removed what original policy you have (from old policy number to new policy number). I been dealing with this for 5 years. They have to pay Flor and CEO... Make sure your rear end is lubricated.. Flor and CEO loves KY Jelly.. Rating required? If I can put negative 5 star I would.. and if you see US NEWS, Nerd wallet reviews. They are paid companies.. When I see this site ConsumerAffairs I know this is the place to read reviews. This will be my go to review site.. Thank you ConsumerAffairs...

    Thanks for your vote! Report
    Customer ServiceClaims HandlingStaff

    Reviewed July 18, 2023

    My claim experience has been the worst I have ever had to deal with. The adjuster, Alex, is so rude, had a huge attitude with me, was completely unprofessional and out of line, speaking to a human being like that, much less someone who you are doing work for. I called to complain, and spent 32 minutes on hold, just to be hung up on. I am now on hold again, with someone else, Joan, who won't listen to anything I am trying to say to her. She has had me on hold more often than not. Much like the other person I spoke with who didn't even give me their name. I've called the agent assigned to my claim, their supervisor, and the claims adjuster supervisor, all to which have not helped me. I was hit by a customer of theirs and this process has been an absolute nightmare. I will NEVER do business with Progressive, and I will be leaving a review everywhere possible.

    Thanks for your vote! Report
    Loading more reviews...

    Progressive Auto Insurance Company Information

    Company Name:
    Progressive Auto Insurance