Progressive Auto Insurance Reviews

Aloha Progressive Insurance, I just wanted to send a quick note to say a huge thank you for the incredible service my adjuster Mrs. Janina ** provided while handling my claim. Dealing with an insurance claim can be stressful, but Janina’s professionalism, clear communication, and efficiency made the entire process so much smoother. I truly appreciate the care and dedication Janina put into helping me. Please forward this message to her superiors as I truly believe the valued employee like her can make the difference for the corporation. Because of her excellent service, I will keep my loyalty to Progressive and also recommend Progressive to my family and friends. English is not my native language but I would like to write this good comment so Progressive knows how lucky you are to have such a valued employee. Thank you again Janina for going above and beyond! Aloha, Cathy aka Shih Jen **

8 /20/26 Guys, last yr, in October, I called to get a new policy & Better Rate, the 1st lady: was extremely nice, explained Rate, which were GOOD: Today's Agent Ms. ** was even BETTER, she explained how I could get another Discount off my Already Good Rate: Once I complete/ Renew my Driver Test: would Save me over $45 less/ or more. Their Rate was Cheaper than my former/s companies and I'm a Senior Citizen: their Agents like Ms. ** & the others I've spoken to HELPED me tremendously:

My business vehicle was recently involved in an accident with a vehicle who was insured by Progressive. I automatically got anxiety because of dealing with other insurance companies during my 27 years in business. But to my surprise, the claim experience was amazing. From the start, Jennifer ** really stepped up for me for an expedited start to my claim and Matt ** has exceeded my expectations in every way to get my claim sent through so my company vehicle will not have any lost time. 5 stars to the Progressive claims team, and thank you to the mentioned individuals that did an exceptional job. That's the people that make a difference in a world of chaos.

Service was excellent. Honest agent was very helpful.

As a disabled veteran who struggles with hearing and information processing, I explicitly requested email correspondence from Progressive. I needed a written paper trail to review their claims at my own pace. Progressive accused me of using my vehicle for business purposes—which was entirely false—but when I asked for the specific evidence behind these claims, my direct questions were completely ignored. Instead of accommodating my communication needs, their delayed response instructed me to call an automated text-to-voice system. They completely failed to provide reasonable accessibility accommodations, refused to back up their accusations with proof, and offered zero transparency. Instead of fighting their poor customer service, I took my business elsewhere and hired a local independent agent. Progressive drastically needs to train its team on communication accessibility and veteran support.

We had car insurance with Progressive from 2022- 2026. We just left for much better rates with USAA. During our 4+ years of coverage with Progressive, we had no accidents nor claims. In leaving Progressive, 3 hours after our policy renewed. We spoke with Progressive 2 times and they informed us that they would were refunding us the full amount minus $50.00 that Goosehead Agency was charging us for the policy fee. I called and emailed Goosehead Agency 5 times and had one email interaction over an approximate period of 1 week.

I am very dissatisfied with Progressive’s billing and AutoPay practices. On the day I cancelled my auto insurance policy, Progressive processed a $93 automatic payment and subsequently refunded only $53. I was advised that this was due to the payment date having been moved to the middle of the billing cycle. As a result, approximately $40 of an automatic payment taken on the same day as my cancellation was retained.

Filed a claim 9/11/2026 and as of today 10/1/2026 I have not talk to anyone about my claim, however, only communication I have received from Progressive are text messages about who my contact person would be, only to have received info regarding 3 different contacts. And as of today I have not heard from Progressive nor have I seen ad adjuster regarding my claim. They make the commercials very comical on TV, but there is not mention of their claim experience. Which is totally lacking. They need to exam due diligence regarding claims.

I've had Progressive for years both vehicles, full coverage, married with kids, and 54 yrs old. Have never had a claim with them. I had my catalytic converters cut out of my truck and stolen. They say they're not going to cover the loss to repair the vehicle to a pre loss condition. They want to use aftermarket parts that have been proven to do nothing but cause trouble with engine functionality, longevity, fuel mileage, emissions and reliability. Progressive is definitely not a company that I would trust to be there in a time of need. If you use progressive be sure to have a lawyer handy if you ever have a loss. They make a business plan out of not paying claims. Total received from progressive $0.

I just put a new vehicle on the road a month ago, my payments were set for 90$ a month, Progressive took it upon themselves to add my unlicensed children and both my parents to my policy taking out amost 500$ this month, my insurance agent told me that my kids did not have to be added because they are permit holders, my father does not even reside with me and my mom has her own vehicle and insurance, apparently progressive takes it upon themselves to change and base your rate due to the risk of a non licensed driver stealing your car without your knowledge and getting into an accident!!?? The majority of insurance companies do not add permit holders until the drivers become licensed so be aware! They will be losing me as a customer for this major inconvenience, and taking this large amount of money from my account without authorization. Scammers!

I just found out that Progressive and DMV are in it together and they punish parents for having teens not knowing the living situations. My husband has been with Progressive for 10 years, now I have a 16 year old son from from a previous relationship who recently got his drivers license we called Progressive to get a quote on how much it would cost us to add him at the time we called it was almost $500 increase and we could not afford that.

My parents in law, who are living with me, do not have any driver license and do not drive. Somehow, Progressive automatically has included my parents in law in my auto policy. Also, they said they had sent out me the forms called "Operator Exclusion Forms" sometime in July 2026. Since my family has moved to the new place on July 1st, 2026, so we did not receive their forms. Therefore, they have charged me and have ripped off $112.17 from me. They said they did not receive that Operator Exclusion Forms due to dateline on August 16th, 2026. So, be careful with their weird policy. I have called asked them to refund that $122.17 to me, they have said that they are not looking back to refund that money to me. Therefore, do not trust them!

Paid my own claim after 228 days, then stopped answering. I've been a Progressive policyholder, and on August 30, 2025, I was rear-ended by another driver Progressive also insured. My own collision claim sat for months. I was told over the phone there was no coverage, but no written denial ever came. Progressive finally paid on April 15, 2026, 228 days after the accident.

A garbage company that uses bait and switch tactics. They'll mask your true layout only to apply them at the end of six months plus take away a 20% sign-on discount. You'll see your rates hike dramatically after the first six months.

This is the worst insurance in the state of New Jersey, rip off claim service, Michelle** supervisor, Brian ** supervisor, Ralph ** supervisor, adjuster Christopher **, they were hit with and lost a forty million dollar law suit in 2022, for putting unsafe vehicles back on the road, if Progressive fixes your vehicle it will never be the same, it will be a pile junk, I don't know how anyone with a brain can give this rip off company five stars, the CEO Tricia Griffith does not even care and their own customers, only how much they can rip them off for,

Progressive uses Salvage Titled vehicle to derives low ball offer on a total loss accident, so the offer is 40% of the market value. Unethical at best, what a scam.

I'm very frustrated with the policy of Progressive when it comes to refunding insurance premiums when paid in advance. I have been a loyal customer for many, many years. Always paying my premiums 6 months in advance. I will be changing that habit after recent events. A car on my policy no longer runs and I have made arrangements to sell it for parts. My policy period began 9/1/26 for this year. I paid 6 months in advance thinking I may get the car repaired. After deciding to sell instead, I called to cancel that car. To my surprise and great disappointment in Progressive Auto they refunded me approx. 30% of the premium for the 20 days it was on the policy. For a company that has the revenue of Progressive that is a pretty cheap move. I would suggest paying monthly to avoid being taken advantage of. The reason I gave 2 stars instead of one is that the Representative (although condescending) does not make the policy, and did her best.

Progressive should keep its website and claims system up to date with current technology and make it more user-friendly for customers handling their claims. The claims process is extremely poor and, in my experience, feels unprofessional. The way claims are handled creates unnecessary frustration and stress for customers who are already dealing with a difficult situation.

This is by far the worst insurance company! I received discounts due to having home and auto insurance, but in California they sell insurance through progressive by homesite which I was never informed. When I purchased auto insurance I was asked if I had another policy, gave the qualified and trained agent to sell insurance in California all my information. Got the auto policy and 3 months later they removed the discounts and billed me for 3 months worth of discounts. In addition, I was charged $50 for insurance cancellation, a garbage of company with obviously untrained agents. I cancelled both home and auto policies and now they are billing me for those discounts, cancellation fee and installments fees that I already paid. Don’t use progressive!!

Denied claims, totaled car and took car without my agreement while I was in the hospital. It was a 2022 BMW with 25k miles. The engine wasn’t impacted by accident. Makes me think they’re running a chop shop.

Spoke with a sales rep named Enith(?). Very rude and condescending jerk who wouldn't dare talk to me like that face to face. I'm only trying to upgrade my policy not get talked down to. He even acted butthurt when he learned that I was using their website to help me follow along with his aggressive tone and short-sided verbiage.

Progressive Auto Insurance recently added a stranger's name and a charge of $809.00 to my policy because they "learned' this person was living in my home and driving my car forcing me to prove that this person really did not. I have had zero claims, citations, or accidents and am paying a very high rate in Florida for other drivers bad habits and now Progressive wants to SCAM me in order to squeeze me even more for uninsured drivers. This is a criminal activity endorsed by the Ai system used by the FL government administration.

They keep cancelling my driving insurance policy for unknown reasons. This is happened three times now when I already paid for 6 months in full, 3 months ago. Horrible customer service. I am waiting hours for a call back only to be connected to the "underwriting department" who then has an automated message to "call back another time". I want to switch insurance but now will be fined for having a lapse in coverage. Progressive is horrendous for insurance coverage and customer service. I am not planning to renew and this is not worth the stress. I have spent hours trying to reach customer service, have needed to pay with certified checks etc.

Progressive’s underwriting practices have become intrusive and completely out of touch. Recently, underwriting initiated an investigation into my household, claiming they "found" another individual residing at my address. The individual in question is an underage minor without a driver’s license. Despite this, the representative insisted on asking personal questions about them. When I explained that I do not have authorization to share third-party personal details, the representative dismissed my privacy concerns and pressured me to proceed with the inquiry immediately.

In May of 2024 I purchased Liability Insurance from this company. They charged me over five-hundred ($500.00) dollars per month premiums until May of this year, when they finally reduced my monthly premium payments to three-hundred-forty ($340.00) dollars. On or about the 20th of Aug., I struck two deer that leaped out of the woods right into my path, causing extensive mechanical, as well as electronic damage to my vehicle, not to mention body damage. I filed an insurance claim with this "company", only to be informed that this accident couldn't be "covered" because I didn't have "comprehensive" insurance!!

Started Progressive Auto Insurance six months ago on my car, truck and two motorcycles. I may drive 8 miles a week, and I have had no accidents or claims and they raised my insurance $152 for no reason. I asked why they raised it and did not get a real answer.

Two years ago, I hired a Progressive, they were great 2026. I contacted the office agent about Auto insurance. They have several different agents. The first thing they tell you is that I am a licensed agent in Texas that’s OK. I talked to one agent, he started giving me a quote on my automobiles on my 2007 Chevrolet Tahoe. He said before you bought his vehicle it was in several accident, I said what does that have to do with me? I bought it used. They take that now use it against your used vehicle just to raise your rates. It went from $213 a month to $500 to start plus because they’re using pre-owned vehicle vehicles damage damages to make more money, I immediately call three other agents, he put it in the system to charge me $495 to get the service and $500 a month. Be careful with them now 2026. They are doing everything they can to raise your rates.

On August 10, 2026 I was on my way into work and hit a deer. While the claim process to start a claim was very easy and seamless, the process after has been awful. I had my vehicle towed to Dave Sinclair Lincoln in St Peters Missouri where an inspector informed me how much initial damage was done to the vehicle, percentage vs total value of vehicle. I was told based on their initial estimate my vehicle was not totaled. I asked what the damage estimate was vs the estimate of the value of my vehicle. I was told $13,200 or roughly 43% worth of damage to $28,000-$29,000 worth of total value for the vehicle. I was then asked if I would like for them to cut me a check less my deductible or have them pay the shop less my deductible. I had them send me the money. I gave the shop permission for tear down to start repairing the vehicle. The shop then found more damage and submitted a sublet for further coverage on the additional damage found.

I switched to an independent agent, and she secured Progressive Auto Insurance for my 3 vehicles. They took over two months of premium electronically, and then insisted on a game of 40 questions and multiple pictures of all of my vehicles. When I forgot to submit the multiple photos, they cancelled the policy, while I was on the road. Progressive is a bad carnival ride run by a group of Bozos. Never again!

Progressive sucks. They just literally suck. They don't ever do anything they tell you and there's too many hidden added rates that they can never explain it's bull.

They are the worse. Customer representative will not answer the questions and avoid to explain nothing. All they do is to repeat like idiots what the customer already knows. If you have an accident while you car is parked and you were not in your car they increase the bill for no reason and then give you bs of explanation. Also they have all this bundle bs to get more property ins that the customer still has to pay and is nothing but a cheap trick for customers to pay more at the end. I wish I could give -100000 stars.

Stay away from Progressive! My car was backed into in my carport by one of their customers. I had to do all the work of filing the claim - photos, etc. I spoke to the adjuster several times, but kept getting emails to setup payment info. I was finally able to give the body shop info to the adjuster, so I thought it was all taken care of. Three days later I get an email stating that since I hadn't set up the payment info, a check would be sent directly to me. Obviously, their adjuster, Krystle, was not doing her job! Had to call and speak with another adjuster today. Hopefully he took care of it like he said he would.

My girlfriend was driving my truck and her purse was stolen. The thieves stole the truck. Progressive wouldn't honor my claim for insurance. They said she wasn't on the policy. I'm out $15,000.

I switched from Geico to Progressive auto insurance when they quoted $300 cheaper than I paid with Geico. 1st week with progressive they went up $300 until I sent new information they requested, which I sent in. 2nd week they went up $400 and threatened to cancel my policy if I didn't send in proof of owning my house by the 7th, which I did. On the 8th they cancelled my policy. I am 52 and a business owner with good credit and driving history. I have never been treated so poorly by a company. They act like it's a privilege to have their insurance. I called Geico and switched back in 10 minutes and the price went down $250. I recommend staying away from Progressive insurance, it's a scam and will cost more than they quote you.

Reported a claim. Ran over an object on the freeway and got two flat tires that then damaged the side of my truck. $5,700 worth of damage. Progressive considers this a "Collision" and that I was at fault for not swerving to miss it. So the f I had swerved to miss it and hit another car, crashed, or rolled over then that would also have been a collision that was my fault, no win situation. They said if the object that I hit was moving then that's not your fault. So if this happens to you you need to lie and say the object was moving. What a scam.

13 years with them accident and claim free. Got new car, got an online quote at $64/ month. Called in to finalize and they said $54/month so I said ok. I checked documents and it was actually $83/month. Geico quoted me $54/ month. Never using Progressive again.

Do not fall for Progressive’s Snapshot program. I just finished my first 6-month period using their mobile tracking app. I received an email stating that I earned a discount based on my 5-star driving habits. However, looking at the actual bill, my premium increased by $75. That is a rate hike, not a discount. The app itself is an absolute nightmare to deal with. It forces you to keep high-drain tracking features active, killing a phone battery in under 12 hours, and penalizes you if you turn on power-saving mode. It constantly flags false "hard brakes" just from parking or slowing down safely in a heavy 2-ton vehicle when Colorado traffic signals change quickly. It even counts hands-free calling and GPS maps as "phone usage." Earning a perfect score just to pay more money is insulting. I am opting out of Snapshot and deleting the app immediately. And after reading all other reviews here, I am inclined to change my insurance to a different insurance carrier, as well.

On March 19, 2025, I was in a single-vehicle accident on Old Nebraska Highway 275 near Fremont, NE, during a gubernatorially declared blizzard emergency, after swerving to avoid a jackknifed semi-truck blocking the roadway. Progressive assigned me 100% fault under Nebraska's Basic Speed Rule and removed my five-year accident-free discount. The Nebraska Sudden Emergency Doctrine was raised in writing on February 9, 2026. Progressive never addressed it in any response over the following year. Adjuster Brent ** dismissed a formal appeal containing 29 documented exhibits, including government weather records and law enforcement documentation, with a two-sentence email that did not engage with a single exhibit. The same letter listed an incorrect mailing address for the Nebraska Department of Insurance.

Terrible, it took Progressive over two weeks to respond to a claim submitted over the phone while my car sat at the repair facility.

If you are considering Progressive, be warned: their Claims, Customer Support, and Underwriting departments do not communicate, and you will end up paying for their internal mistakes. Following an accident on June 24 where my visiting father was covered under permissive use with zero liability (0% at fault), Claims advised me to add him to my policy if he were to drive again. I called on July 12 to add him voluntarily. Because Customer Support saw the pending request incorrectly listed him as "at fault," I was sent to Claims to fix it.