Progressive Auto Insurance

So I started Progressive almost 1yr ago and my insurance started at $200/mth. I did the snapshot and they said I'd SAVE $120 every 6mo but instead they tacked that onto my insurance and raised it to $220/mth. Now my year 'anniversary' is coming up, looked at my next 6mo period and now they are charging me $40 extra from the first change, totaling $266/mth. They did not inform me it was going up, I have not been in any accidents, have not filed any claims, not had any traffic violations, nothing. I would have rated them a 5 when I first signed up, but now they get a 1 for false advertising and not informing me of upcoming changes to my bills.

BEWARE OF NEW DRIVERS BEING ADDED WITHOUT AUTHORIZATION. I received a letter from Progressive regarding my father's policy in Florida. I live in Ohio. The letter stated that my daughter up here in Ohio has been added to my father's policy down in Florida. I never asked for her to be added to any policy yet because she just got her driver's license. Because my father's mail is being forwarded to our house up here in Ohio, they somehow thought I wanted to add my daughter to his policy and did it WITHOUT MY AUTHORIZATION! This is such poor business practice! Probably illegal too and I will report this to the BBB. I called the local Progressive branch in Florida and they forwarded my Power of Attorney to Progressive Underwriters. I was told to call them tomorrow and they just needed to speak to me to have my daughter's name removed.

Progressive didn’t give a damn when my 2012 Honda Accord exl’s Engine Seized @ 82,000 miles. When I spoke w/ Progressive about a replacement for the engine, they were adamant about not covering the damage. They did not offer to put my insurance payments on hold while the car sat in my mechanics yard for three month, and in fact assigned the last payment to a collection company and could care less about the setback that the engine seizure caused! Ditto with CarMax! I spoke with 137 different CarMax representatives since the engine seizure and never spoke with the same person twice!

The reps outright LIE on the phone. I called for home/car quote, rep takes car info first (prev customer so easy to look up) then he SAYS (LIES) that he emailed a quote to me in order to get my time on the call for a homeowners quote, but guess what. All he sent me was a LINK to go get a quote after I'd already spent 10 mins on call talking about that to him. So, guess what. ANOTHER complaint to insurance commissioner about the blatant lies and not getting my business. Sick of the LIES. Last time I had ins with them had to get 3 quotes sent to ACTUALLY get what I requested because they try to LOW BALL a quote so you'll take it then you realize later it's missing items you need, so then when you call in to add those, you find out that was the bait/switch tactic. STOP THE LIES! Once you're a customer, all they do is increase premiums for no reason $200-$300 at a time.

I think it is ridiculous for a claim free policy to go up 33% in one year with 25% taking place with the latest 6 month renewal I just received. And the customer service rep said it’s due to increased costs. Sounds like they're making me pay for lots of their other losses with other unrelated policies. Even with 10% inflation they are definitely sticking it to others.

These people are literal thieves and I don’t know how they sleep at night. I am canceling immediately. They don’t even pay for repairs that are NECESSARY and claim they’re not, and just talk you in circles.

Progressive just doubled and increased my Policy by 100% and I have a Clean driving record. They told me that the cost of Insuring Californians has doubled to justify their gouging of California Residents. This is Outrageous. I filed a Complaint with the California insurance Commissioner, Ricardo Lara. I hope they come down hard on this Abusive Practice. This is a Class-Action Lawsuit in the making.

There's only 1 Phone # for Snapshot support that all of a sudden stopped working on my phone app without me making any changes. It said "registration error" when entering my phone #, the only action I could take in the app. Said my # has been blocked from too many attempts, while I haven't made any attempts, and my phone # hasn't changed. Still on the call. It's been 1 hr & 15 min. Robotic chat is useless, hire & train people, Progressive to retain its customers.

I cancelled with Progressive last month. I called Progressive with hopes of getting a refund since they had just debited my account. They are giving me $86 out of the $277 I had paid. They said, "We didn’t intend on you cancelling with us." I said, "Okay I’ll wait until next month… "No, then you’ll owe us. " … "For what?" "Because you broke your contract".

Biggest bunch of lunatics. I've ever encountered! You been warned to stay away! Tried canceling my insurance on my RV and it's turned into a cross every T and dot every i kinda thing. This is a prelude to what would happen if you have a claim. Remember, you been warned.