Consumer Complaints and Reviews
A driver insured by Progressive, hit my car while I was stopped. It is very clearly his fault yet this worthless company claims there is evidence that I was moving when it happened and am therefore partially to blame. Beware, if you are hit by a Progressive driver, you will be at fault no matter what!
Rear ended by a vehicle, after getting out of the hospital with the information the trooper gave me, I called to file a claim. Spoke with Marc **, the adjuster. What complete trash. After reviewing with him that I had just bought the vehicle the day before and let him know the name of their client, the incident report and that they were under the influence and nearly killed me, my simple request was for a rental vehicle until the time they could fix or replace mine. Denying responsibility for his company after attaching the insurance info from their client to the claim based upon the fact that they didn't know all the facts!?
Seriously, the police report is thoroughly written by a sworn officer of the law, your company's client was at fault, he was covered, but yet you choose to tell me after I told you my situation that I just spent my entire savings on a down payment for that vehicle that you cannot provide me with a rental until you figure out if your agency is liable!! The worst part is my mother just had the exact same thing handled and they were begging her not to sue! Gave her an immediate rental! I let them know on a recorded line that I only wanted to be able to get back to work to provide for my family and for them to handle the repairs or the cost for my vehicle. That's it. Not my lost wages, medical bills etc.
So after telling you that Marc and telling you all I wanted was to be able to support my four kids and fiancee and for you to continue to drag your feet knowing that everyday that passes causes my family to suffer, to possibly lose my only income, and for my children's own sense of security to be at risk! Sir, you are the worst kind of miscreant any working citizen should ever have to face. You better hope you don't lose your job after your company finds out that by simply providing a rental you could avoided the lawsuit and many many more thousands of dollars this is about to cost you! Hope you can find peace at night when you think about all of the working men and women just like yourself that you help to financially ruin when the law states your owner, your insurance, your fault, your coverage!
I have been a customer since 2014 with no problems until now. I was in a hit and run accident, called the police, I waited for the trooper. I called my insurance and gave them my report. I emailed it twice and faxed it too for them to say they didn't receive it. All while I got full coverage. Guys in the insurance won't give me a rental. The accident was not my fault but they won't give me a rental when I'm paying my insurance with rental coverage. I'm scared they gone say they not paying. My car was totaled and it's not drivable. I told my claim rep that I have to get to work and I have kids with doc appointments.
He never responded so when I emailed him. He said my claim had been reassigned to another rep. Why because I wanted my rental for which I'm paying for. This is ridiculous and you will be a fool to go with them. After my insurance is up I'm going to all state. I don't have no accidents on my part that I'm at fault for. Beware of Progressive. They don't like to pay. They have reasonable rates yes but that's because they don't like to pay. I'm thinking about getting a lawyer. If any other recommendations for insurance I would like to know so that I can switch once I get another vehicle.
I've been with Progressive for 7 years and all of a sudden they increased my insurance by 200. I work so hard for these loyal point and perks of being long term and then they turn around and increase more than the original price of when I first became a member. When asked it was said that Georgia had a increase but yet State Farm offered me a quote 150 less than their new quote. This is a horrible and nasty way to treat their long term customers. I hope that they get in trouble for this. This got to be illegal.
I was in a auto accident in Denver CO and no I wasn't at fault and thank goodness for my family, it was 11/07/2015 when it happen and they have yet to settle with me. And no I wasn't the one that had Progressive Insurance. They didn't even offer me a rental. All I got was having to deal with VERY hateful and impolite staff. They need to fire the persons that gave them their jobs. I'll never think about this company insuring anything for me and lol I hope Flo helps them get plenty more suckers. They're going to need them after I get done suing (yes by all means join them and you will be helping my pockets get full).
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Insurance scam. We have a brand new 2016 Impala with 6400 miles on it. Car was in new condition with no damage before accident. Car was in a accident. The Progressive claims adjuster Mark ** won't cover all the damage. He says I need to prove all the damage was caused by the accident. How do you do that. This is ridiculous. I'm a great customer of over 10 years. It's a commercial policy that costs $23,750 a year. Imagine how you'll get treated with one or two cars.
After 3 hours on hold, I got to talk to a rep that couldn't explain why my home or auto insurance went up significantly, nor could she offer any alternatives. This is the worst company I've ever dealt with in terms of hold times and talking to a person - if you can't help me, just tell me. Don't make me wait 3 hours just to get some dumb customer retention speech. Ugh.
I'd been a Progressive customer for 5+ years, always paid on-time via automatic payments, and had a single claim on file for a stolen bike from the garage attached to my condo building. After purchasing an engagement ring for my girlfriend, I called Progressive to get it insured with my Homeowners insurance. The customer service rep walked me through all sorts of insurance upgrades in addition to getting the ring insured with them. The call lasted at least 45 minutes when it should've been straightforward and simple. After being told, everything was good to go (new homeowners and jewelry insurance included). They contacted me several days later via email saying the jewelry was declined due to the stolen bike claim... which they never covered in the first place!
Why be a Progressive customer (auto and homeowners) with a clean, on-time record if you can't get insured for the things that matter let alone reimbursed when things go wrong? That's the whole point. I'm extremely dissatisfied with Progressive given my loyalty to them for 5 years and am left with a feeling that they care about their bottom line vs their customers. As a result, I switched to Nationwide today and the process was clean and simple. Everything is covered and the cost is virtually the same.
I started a new policy for a new vehicle on October 3. Since I wasn't listed as a driver under the policy for my previous car I was charged outrageous rates to begin with. Ok, I'm in Michigan, that's how it goes unfortunately. 3 days later I'm cancelled for no reason. I'm 40, and never had a ticket or an accident.
I switched to Progressive Auto Insurance after getting a quote and I left Geico, after years of coverage. Soon after I stopped using auto-pay or automatic EFT payments for my monthly price and they jacked up my rates over $160 PER PAYMENT. That there folks is the perfect example of how auto insurance agencies take advantage of state law required coverage. Total rip-off. I am switching back to Geico. I had the same coverage for half the price of Progressive. The top officers of their company know exactly what they are doing, and there is nothing anyone can do about it except let others know. This is real and no animosity, factual details.
Customer for five years, zero incidents or claims, paid on time via auto payment. My policy was canceled without notice, and after six hours on the phone over multiple days, being rerouted to several numbers and departments, no one had a clue why they had canceled on me. Regardless, they were happy to reinstate but expected to get to charge me for not having consistent insurance since they had canceled on me. Couldn't provide any information of notices they had sent prior to cancelation. Such a scam, good luck if you ever choose to do business with them.
This review is for the commercial insurance department specifically the rep by the name of Ivan. Horrible customer service was provided to us, very rude, and he kept cutting me back off. Didn't let me ask my questions and basically told me, "You have no choice. Your premium is going up." Wow! I can't believe Progressive employs such trash. I do not recommend anyone to use Progressive for commercial insurance. They're rude and increase your premium without authorization.
I wish there were an option for a zero star rating. I was a victim of a recent car wreck by a Progressive insurance holder. Progressive gave me very poor services. They didn't return my phone calls nor did they reply to my emails. The adjuster told me that she would call me the next day, but I never received a call for a week. I told them I needed a rent-a-car, but they never gave me one. They made me wait so long and when they finally called me, they suggested to me to use my own insurance due to their long investigation process.
So I did call my own insurance company (State Farm) and everything at that point went very smooth and professional. When Progressive called me a week later to tell me that they would cover my car, and the adjuster told me that they would send me a check for my deductible. I told her to contact State Farm because I did not want to use my own insurance for this. She told me that if the accident was not my fault my insurance would not go up. Anyway I told her to contact State Farm again, but they never did.
Another week past, of course Progressive never returned my calls nor replied to my emails. So I called State Farm again. They decided to go ahead and pay me for my totaled vehicle and later they collected the money from Progressive, and now I am waiting for my deductible to be refunded. I don't recommend Progressive at all! Progressive gave me so much stress over this accident for a month. Did they use all their money for all those TV commercials, not for hiring enough people in their claims department? No no no, I don't even want to give them one star!
Scam alert, do not go to "Progressive Insurance". They will take your money and then find excuses to cancel your policy. I have spent hours on the phone in multiple occasions solving the different situation, and when I thought things were finally straight, the underwriting team sent another cancellation notice for as simple as of having my wrong address, which is not my fault that the lady that sold me the policy was not capable to simply put in the right info. First, they wanted to cancel my policy because apparently I did not submit some declaration documents on time, but guess what? I never got anything on the mail because they had the wrong address, which I ask the representative to fix for me as well. I spent an hour and a half on the phone on my lunch break. Not fun.
Then, in a different occasion, they tried to cancel my policy again because the automatic payment did not go through. Another hour to fix the situation. Today, Oct. 10, 2016 I called once again and the underwriting lady on the phone pretty much made me feel like a criminal as if because they had my wrong address, it made me look suspicious and as a risk for them to insure my car. She made me feel unwelcome and not trustworthy, which is not how a company providing a service should make you feel. I had high standards for this company because I used it in the past and I thought it was a great efficient insurer, but they fell short this time. I guess regulations and protocols change within years, and for sure will cause this company to take a ride on a downfall.
Don't Pay on Time, on a Thursday. Policy Gets Canceled, & No Way to Reinstate! & They Say There's a BaLance Owed Which I Paid the 1st Month's Payment & Now... They Want Payment Without Reinstatement & They're Going to Turn me Over to a Collection agency! First There's Going to be a Lawsuit: Then I'm Going to BLOG About this & We'll Let the Power of the Internet Take Over! Either Way They're Going to Lose! I Just Wonder How Much Business it's Going to Cost Them. A Few Million!
Was involved in a car wreck in November 2015 (not at fault). The other driver had Progressive Insurance also so the company was going to have to pay. My car was totaled and I believed we had all of the paperwork completed the next week. I went to an office, signed my paperwork, received my portion of the payment, and was told they would overnight the payoff to my lien holder. This was on a Wednesday. The following Monday my lien holder still had not received the funds.
Attempted to contact the adjuster. She did not answer her call or return my messages. Finally, two days later, contacted her supervisor. He investigated it and could not tell me why it did not go out. He said it would go out electronically that night. The next week it was still not paid off. Contacted same supervisor. He investigated, returned and told me it had been mailed out. It took approximately one month for Progressive to pay off my claim as they said they would.
I assumed it was a poor adjuster and I was just unlucky. No. Fast forward to September 2016. Our house was broken into and we contact Progressive because they also have our home insurance policy. The adjuster calls and we provide an itemized list of items which were stolen. Adjuster states (after we called her three times, never returned a call) she has the list and is giving it to whichever department needs it to evaluate claim and compensation (depreciation). It will take about 1.5 weeks.
Two weeks later we call and leave a message. Call the next day, leave a message. Call the next day, end up speaking to another adjuster, only to find out they need one more piece of paperwork from us. She states she checked the original adjuster's notes and she had attempted to contact us. This was false. There was no e-mail, voice mail, nothing. So, based on what the other adjuster states, we send the other piece of paperwork.
We call on Monday (10/3) and receive the standard message (the adjuster is on the phone or away from her desk) so we press I believe the number 2 to transfer to a live person. We explain to her who we are trying to contact and she transfers my call to the original adjuster who is magically now at her desk (it is amazing the only time we talk to her is when we are transferred from another person, but a coincidence I am sure). She states she has an offer for me but will call back in a few minutes. I hear nothing on Monday, call and leave a message on Tuesday, hear nothing on Tuesday, call and leave a message on Wednesday.
Finally call back on Wednesday and am transferred to her only to be told, "Well, the offer should be coming in this afternoon." Call back in the afternoon. She does not answer. I speak with another adjuster who checks the notes on the account and tells us the original adjuster noted she spoke and e-mailed me the offer earlier in the afternoon. Totally false claim. I thought the first adjuster was bad. Apparently this is a company-wide issue and they have no desire to resolve their customer service issues. I would not recommend them for any service whatsoever.
In late August 2016, a tree branch speared and shattered the back window of my 2016 Audi Q5. I used Progressive's suggested repair shop - Safelite Auto Glass and the repair was not done to my satisfaction as I could hear glass rattling around within the back hatch of the car. I was unable to reach inside this back door myself with a vacuum and I expected the clean up to be done during the repair - apparently Safelite does not have this capability. In addition to being an irritant this is also a safety hazard, so I went to the Audi dealership for them to blow out the remaining glass shards using compressed air.
Progressive did not reimburse me for the full amount (after deductible) stating that they had an estimate from a different shop for a lesser amount. Then why didn't they send me to this shop to begin with? I don't have time to travel around at Progressive's whim to repair centers I neither know nor trust to complete a job that should have been done right the first time. To add insult to injury, the callous Progressive representative I spoke with over the phone said that Progressive does not normally pay for clean up and I should be happy with what I got. This was only a simple glass claim what would be the attitude with a more serious claim? If this unacceptable cavalier service is how Progressive is able to keep the costs of their policies down then I want no part of it. I can guarantee today that I will not be renewing this policy in July 2017.
I made a claim back in October 19, 2015 due bad weather. We were in flood zone, and area I live in flooded, so object fell off van truck and hit my vehicle cause damage to transmission. After they repair they saw some water in my 4x4. I call FEMA. They stated to me if the insurance will not repair, they have write a letter and they would repair it. Of course my insurance which was Progressive paid charging to deductible. They submitted one claim for collision and second claim as flood. Now trying real good rate on my insurance for vehicle and I paying high rate. I try contacting them and they said nothing they could do. Such a rip off!!!
Progressive insurance is only good if you had no accidents while you are on it. Once you get into an accident they will drop you! My son who is a minor got into an accident. Within a month my insurance was cancelled. They kept sending letters asking me for info I was providing. Finally I decided to call them. Spend 40 min on the phone with their underwriters answering questions about my social security, past 5 places I lives at, bank accounts. After all the questions, I am told she was unable to verify my previous insurance info and I need to fax them declaration page. I do that.
2 weeks later on Friday at 11:59 pm I get a cancellation notice via email. I try calling Progressive where I am told that Underwriters don't work weekends. I need to call back on a Monday. So for the first time in over 20 yrs I ended up with no insurance!!! What upset me the most is that to verify my previous insurance which I had for over 2 or 3 yrs should have been a piece of cake for them since nowadays all insurance companies share info. When I went online to find a new insurance company, all I had to do was put my name, dob and address and my cars came up and a lot of the info did too on numerous other insurance sites. That is how I know that Progressive used a bogus excuse to drop me because of the accident. As I said, they use unfair and discriminatory practices! DO NOT GO WITH Progressive ever!!!
Simple, my daughter was hit by a woman whose husband has Progressive insurance. Police report show she is at fault. Daughter's car was totaled. Progressive (thanks Bart.) has informed me they are NOT LIABLE and DO NOT HAVE TO PAY anything since wife signed as an "excluded driver" on policy so husband could get a better rate. I can only take woman to claims court. I will not since not worth my time with these type low society people... Even if car's owner was insured it's a shady Loophole I can do nothing about... Public Beware and guess buy better insurance to protect yourself.
I was involved in a hit and run. It took PROGRESSIVE 8 days to come look at my car. Then when they had my car TOWED, to the shop because it wasn't drivable. I had a different rep on a daily basis and each rep had a different story to tell me as to why they wasn't gonna repair the most costly damage to my car. They all work hand in hand to NOT honor a claim!!! Then they told me that I HAD TO PAY to get my car towed back home!!! Please read: "DO NOT GET ANY INSURANCE WITH PROGRESSIVE!!! THEY DO NOT HONOR CLAIMS AT ALL AND THE CUSTOMER SERVICE IS A JOKE!!
September 22, 2016 I was driving to northern Florida. I was on the highway doing the speed limit, not distracted, nor having any issues. Out of my passenger side a truck did not yield to the oncoming traffic which was me as I was driving through the green light. This individual hit my car as I was going 45mph. He came out of nowhere. When I realized what was in progress I slammed on my brakes to try to avoid the "in progress" accident. It was impossible to avoid. This individual that was cited at the scene for not yielding to the right of way and causing this accident has bare bones insurance through Progressive. He was also driving with a suspended license. He admitted fault to the Florida Highway Patrol. He was at fault. My car was taken via tow as it was not able to be driven.
The next day I called Progressive with my crash report only to get the runaround because they claimed they could not pull up the accident report. They explained they needed to get a statement from their client even though he was incarcerated at the scene of the accident for a suspended license of 10 years and a warrant for his arrest. The run around continued with no help from this Insurance Company. I had no way to get home, no car and was starting to not feel so great after being hit traveling at 45mph.
When I was able to get back home which was a total nightmare in of itself, I was informed my car was totaled and the amount owed to me would be 4288.00. Yesterday I called Progressive and was notified that because they felt I did NOTHING to stop this accident I would be held liable for 50% of the damages due to my car, cutting my check in half. I was stunned! I argued my point but the adjuster was not budging. I had to call the Florida Commission For Insurance Regulations and file a complaint which in turn gives Progressive 20 business days to reevaluate the offer so they will give me the full 4288.00 for my totaled vehicle because of their liable client. I also called the supervisor for this claim that the adjuster is saying I am 50% liable for so they will look into this.
I am physically in pain and emotionally wrecked. There is no way I could have prevented this and I am not liable. The other individual was cited and at fault. Progressive liked using a play on words when I gave an honest statement saying I did not see him as I had the right of way. He was nowhere and then suddenly he totaled my vehicle.
They want the title to my vehicle so they can pay out half of this claim. If they should find full liability later they shall reimburse the balance. I will not provide title as they are in the wrong. Not only was this not my doing, I was treated with such disrespect and ignorance that it only added to the stress. I am left with unknown injuries and a totaled car. They are liable. End of story. Beware. This is a very horrible, unethical Insurance carrier. I would never do business with them on my own nor should you as a consumer. Horrible!
This insurance is by far the worst insurance I had ever had to deal with. My car was involved in an accident and it just so happen my friend was driving the car. I file the claim and it is taking them a month and a half just to tell me if they are going to fix my car. I had one guy tell me he was my main claim rep. I told him everything, sent him everything he asked for. He kept asking me about the police report. I told him I didn't know what precinct arrived on scene because they just rushed my friend to the hospital. He kept saying he needed to talk to anyone else involved in the accident just in case they try to sue me. He was really focused on that. He said that at least 4 times or five times in one convo. I'm like why does he keep saying that and then he finally found what precinct was there and told me they told him it would take a couple of days to be finished.
He called me the next day seeing if I picked it up and I said, "You told me they said two days," and he said, "Ok." And then all of a sudden somebody else is contacting me asking me for all types of things cause they want to investigate where I'm garaging my car. She sends me a list of things to send so I send her what I have. I send my pay stubs, I send my taxes and I send the receipt of where I serviced my car and she goes, "Oh that good but I need your bank statements also." She sends an investigator to the Bronx address which I felt was ridiculous and farfetched. I emailed her to ask her why she needs my bank statements and she explains because if I garage my car in Katonah I would use my card at places surrounding where I am staying and I told to google my address. There is nothing surrounding that area and I work in Mamaroneck.
I end up sending my bank statements. And it took her a week to email me or even confirm that she has received them. And every time I email her it takes her 2 or 3 days to email me back and I email cause I can't constantly be on my phone at work. She emails me saying that it looks like I garage my car in the Bronx and she came to this conclusion without looking at my bank statements. She says she will look at them and give me an answer. In the beginning of the week I emailed her Tuesday. She answered me back Wednesday at 4:16 in the afternoon saying she will have an answer friday. This insurance company is unprofessional and they have made this experience a horrible one. There was too much back and forth.
My son is a 23 year old college student with a clean driving record, medical insurance and previous auto insurance. We sat down together to get a quote from Progressive on an older vehicle and we both noted the dollar amount (in large type) once the above documents were verified. Wonder of wonders it is double that and they are insisting the higher rate INCLUDES the discount. I would never have signed on for this. Sadly I can't get a direct answer about the initial quote, just here's the rate and pay up.
The unfortunate thing about online insurance such as this is that we had to pay the higher rate to sign up then would have been credited the difference once the docs were submitted. Well if a company doesn't stand by their word and money is not credited you have just been milked for a double premium. By the time you wait for all the processing and "credits" a half of the monthly premium has been used. And that half month premium should have covered a full month. BE VERY CAREFUL with online promises such as this and get a SCREENSHOT OF YOUR QUOTE!
This is the worse insurance company to deal with when you are the victim of a car accident. They try to get out of taking on full responsibility. I made numerous attempts to reach Melissa ** for some answers and never received a phone call. They tried to get out of paying for my hospital bills claiming the service provided was incorrect and not that serious. I also had my car evaluated by a professional adjuster with 40 yrs exp in the industry which I had a report to back it up. My car lost about 5k with of value and they told me it was more like 1k. If they spent more money on taking care of responsibilities and less money on marketing, they wouldn't need the “Flo of commercials” for clients. Word of mouth and customer service can never be replaced by some catchy marketing. You are ever in a car accident and not at fault. Please hire an attorney and just what you deserve.
Every time I call Progressive to find out what's going on with my claim and they never answer I always get sent to voicemail. I leave a message with my name, number, claim number, and never ever received a callback. Been going on for 2 weeks. It's ridiculous! Once my car gets fixed I'm changing insurance. Flo is a cool lady but Progressive Insurance just sucks ass. Customer service is completely trash!!
Earlier this month, I was backed into in my work parking lot. Thankfully the driver had insurance and stuck around to give me their information. It's been over three weeks, but finally my truck is in the body shop. During my estimate, the Progressive agent told me that I would have to pay the difference for an OEM fender (135.00). I want my repair to look the best that it can, and have had issues with aftermarket parts before, so I am sticking with OEM parts this time. I just think this is petty on Progressive's behalf, and "adding insult to injury" to a somewhat stressful situation. I am not at fault, and wanting OEM replacements, so aren't I entitled to get what was originally on the vehicle? C'mon Progressive, save money on someone else, like your customer's who are at fault!
I have had nothing but problems with Progressive since I opened my auto policy with them a few months ago. The latest was by far the worst. First, they deducted my account two separate payments in one month. When I first called they apologized, verified they received the money and promised to send me a check the next day (the 9th). I called on the 12th to double check and was told there was a 12-day hold on the refund. I told her it should have been sent in the 9th, she looked further into it and said that it had, indeed, been sent on the 9th. I called on the 14th because I hadn't received it and was told it must have gotten lost in the mail. They would have to cancel the check and make sure nobody else tried to cash it before they reissue it to me.
Then I had to resort to email and was told that they didn't know why I had been told it was sent out on the 9th because there was a 12-day hold on payments by check. I explained the funds had been verified and the refund was supposed to be sent out right away. The next email said that it had been overlooked that the funds had been verified but my refund would be sent out that day and I should receive it in 3-5 days. It's been five days and still no check.
I cancelled policy 5 days before payment was to be drafted. I was told I would get a refund. I received a bill for 176.00 in the mail. The reason I cancelled policy was due to a 88.00 a month hike! I called and was told that it was due to a rewrite in policy and they wanted me to pay two months prior larger monthly balance. I said no! I asked to speak with supervisor was told no. I called back a week later to talk with a supervisor. After a 46 minute fight I was transfer to one. I was told the amount due was due to the fact that they bill a month behind! REALLY then why did I owe a month upfront when we started for coverage to be in effect???
There is no month behind. We have ALWAYS paid upfront then month to month. We changed policy two months prior for home insurance same company and guess what!!! WE GOT A REFUND!!! Why we paid upfront! Now I am being told they are crediting me the rate increase so all I owe is 134.00! The quoted rate increase at 27.50 a month times two months. So 176.00 minus 55.00 is not 134.00!!! Maybe that is part of the problem. Jonah told me the 88 a month was overage fee. 88 times two is 176.00!!! UMMMMM.
I enrolled online with Progressive for the first time 6 months ago. The rate was reasonable and I was assured I would save even more if I plugged in Snapshot. All went well until my renewal premium is quoted at a full $100 more than last 6 month period. I was told I saved $115 by using Snapshot but because I also upgraded vehicles, evidently that savings only applied to the previous vehicle which, by the way, was a 2014 model. Talking to customer-no-service didn't get me anywhere either. All they did was confirm the change in vehicles from a 2014 model to a 2016 model cost more to insure. I can understand collision & comp going up, but no one was able to explain why bodily injury, property damage, medical payments, uninsured motorist, & PIP would also go up. My driving record is clean, no accidents or tickets in more than five years. But Progressive still can't give me answers! Guess it's time to shop elsewhere.
Matthew BrodskyInsurance Contributing Editor
Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.
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Progressive Insurance is one of the country's largest auto insurance companies and has been offering auto insurance since 1937. The company is headquartered just outside of Cleveland, OH.
- Name your price: Progressive has a unique program for auto insurance that allows people to enter their budget and find a plan that matches closest with what they can afford.
- Snapshot program: The company offers a device called Snapshot, which plugs into a car and reports stats about a driver's driving habits. This can help ensure that a driver is paying the right amount for their insurance.
- Progressive app: Progressive has an app that allows its customers to access their information from their mobile devices, in case they need it while they are away from a PC.
- Loyalty rewards: Progressive's Loyalty Rewards Program gives customers points for loyalty, and it offers benefits like Accident Forgiveness.
- 24-hour customer service: Representatives of Progressive are available 24 hours a day to help customers.
- Best for New drivers, drivers who just purchased a car, and drivers who don't do much driving but own a car.
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