Progressive Auto Insurance Reviews

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About Progressive Auto Insurance

Progressive sells several different types of vehicle and property insurance. It’s one of the largest auto insurers in the U.S. and offers competitive rates as well as a wide range of discounts, particularly for students, safe drivers and policyholders who make automatic payments.

Pros
  • Various discounts
  • Competitive rates
  • Large service area
  • Multiple policy options
Cons
  • Prices vary depending on how you buy
  • Some discounts not in some states
  • Not many in-person services

Featured Reviews

Topeka, KS
Verified purchase
My experience has always been great. When I had to call to report that I had been in an accident, their first question was always "Are you OK? have you been hurt?" They had my bac...

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Henrico, VA
Verified purchase
Brian **, is the claims representative that I’m working with! I’m not the insured customer for this company, you’d never know the difference! Brian is SO accommodating, patient an...

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What is Progressive auto insurance?

Progressive is one of America's largest auto insurance companies, serving more than 20 million drivers. The company offers competitive rates in every state and an easy-to-use website with several helpful features and resources.

Progressive auto coverage

Progressive offers basic auto coverage options, which include bodily injury liability, property damage liability, medical payments, comprehensive, collision and uninsured or underinsured motorist coverage. It also has some add-on coverage options, such as:

  • Roadside assistance: Pays for emergency services like towing or help with a breakdown or flat tire.
  • Custom parts and equipment protection: If your car has special features like custom wheels, this policy protects them.
  • Rental reimbursement: Covers the cost of a rental car while your vehicle is being replaced or repaired due to a covered accident.
  • Deductible savings bank: Can help save money during each policy period you don’t make a claim.
  • Ride-share: Protects ride-share drivers. It covers your car even when your commercial policy gaps.

Progressive also offers commercial and classic car coverage, as well as insurance for travel in Mexico.

Progressive auto insurance costs

Progressive rates are determined by coverage type, location and the driver’s age and driving record. An average Progressive policy for someone with a good driving record is about $192 per month, but it could cost as little as $47 monthly. Progressive also offers many discounts, which can make your policy even more affordable. Here’s a look at some discounts that could apply to you:

  • Safe driving
  • Bundle
  • Multipolicy
  • Multicar
  • Continuous insurance
  • Student
  • Teen driver
  • Homeowner
  • Online quote
  • Pay in full
  • Automatic payment

Progressive also has some handy comparison tools on its website to help you find the right policy for your budget.

» READ MORE: How much is car insurance?

Progressive auto insurance FAQ

Does Progressive offer full coverage car insurance?

Progressive doesn’t advertise full coverage policies, but it does offer liability insurance and several additional and customizable coverages.

Does Progressive have accident forgiveness?

Yes. In most states, Progressive offers accident forgiveness through its loyalty rewards program.

Where is Progressive car insurance available?

Progressive car insurance is available in all 50 states.

Does Progressive offer rental car coverage?

Yes, Progressive offers rental car coverage while your car is replaced or repaired due to a covered incident.

How do you file a car insurance claim with Progressive?

You can file a claim with Progressive through its app, your online account or over the phone.

Is Progressive car insurance good?

Yes, Progressive is a good auto insurance provider that's available nationwide. While it doesn’t have many agents, Progressive offers reasonable rates online, which you can purchase directly via its website. Overall, its competitive rates, handy add-on coverages like gap and rideshare insurance and various rewards and discounts make Progressive a pretty solid auto insurance pick.

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Progressive Auto Insurance Reviews

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    How do I know I can trust these reviews about Progressive Auto Insurance?
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    Page 1 Reviews 0 - 10
    Customer ServiceClaims HandlingCoverageStaff

    Reviewed May 16, 2025

    I received an email stating a claim was filed on my auto policy. I called the number on the email and was answered by AI. AI gave me phone number of claims adjuster. Then AI connected me to adjuster. Call disconnected. Called again and once again AI connected me to adjuster. Message telling me to leave a message. Called again and kept telling AI over and over that I wanted to talk to a human being. AI finally connected me to a person who told me my vehicle was involved in an accident and claim was filed but would not give me any other information. She gave me phone number of adjuster's supervisor. Supervisor told me a claim was filed in Florida and that the claimant had the same name as me and the same policy number as me. Said she would have adjuster call me.

    Waited for adjuster to call and when she didn't, I called supervisor back. She told me she wanted to remove the claim but could not do it until new claim was filed. I asked how this could happen and she started telling me the same name and same policy number issue had confused everything. So I asked her if other driver was driving same make and model car with my vehicle's VIN. I asked did he have same birthday and driver's license number. Or same license plate number. She said it was simple human error. I said I had to answer questions on the phone before I was allowed to speak to anybody, but no one had to answer any questions before filing a claim against my policy.

    I also asked how come we both had the same policy number and was told we lived in different states. I said this is unacceptable and asked for the supervisor's manager's name and number. Supervisor then started apologizing and claiming human error and would not give her manager's name and phone. So I told her I was going to find a different insurance company. I was told that was my prerogative. Then I hung up. About 30 minutes later, the adjuster called me and started telling me the same things her supervisor told me.

    I repeated the same things I told her supervisor. Then I hung up. I find it unacceptable that an insurance company can assign the same policy number to two different policyholders. And I find it unbelievable that the same policy number was issued to two different policyholders with the same name. I was asked for my date of birth repeatedly while carrying on these conversations. Did other policy holder with same name and policy number also have same date of birth?? They did absolutely no checking whatsoever before putting an accident on my policy! And I found their explanations both unacceptable and unbelievable. I will be changing insurance companies as soon as possible.

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    Reviewed May 15, 2025

    My policy started at 96.00 a month, within a year it went up to 158.00. No accidents, no tickets, no reason given. I just switched to one of their competitors for a 110.00 a month cheaper. Yes that’s right, less than 60.00, saving me more than a 110.00 a month from a known insurance carrier. Do yourself a favor, shop around! My review of Progressive 👎🏻👎🏻.

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      Claims Handling

      Reviewed May 8, 2025

      Switching to Progressive over six months ago was great. Saved me money on my car insurance monthly. Filed a claim due to a car break in that was not my fault and paid my deductible to get it fixed and from $112 a month they went up to almost 160 a month after I filed a claim a few months later. So I file a claim and you paid out for a a car break in to repair both windows and paid me and then go up on my rate so you can retrieve your money back. Great job Progressive. I think The General is the best insurance and cheapest.

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      Claims Handling

      Reviewed May 7, 2025

      Very BAD. I had a claim due to animal damage and it's four weeks not settled yet and they come to me once a week and ask the details which I don't have and say will get back. But no one have the sense of urgency for resolution and I never had this horrible experience with any other

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      Claims HandlingCoverage

      Reviewed May 7, 2025

      Will not cover when in an accident. I was struck by a motorist who ran a red light, confirmed by a state patrol accident report and still won’t cover the claim. Said I should go through my insurance and let my insurance get reimbursed. If you know what’s good for you, never purchase anything from Progressive.

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      Customer ServiceClaims Handling

      Reviewed May 2, 2025

      Absolutely horrible customer service and policies, they increased our auto premiums by double right in the middle of the policy with zero claims. Huge corporation who routinely bullies consumers and changes terms midstream and couldn't care less about their customers

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      Coverage

      Reviewed May 2, 2025

      Never insure your car with Progressive. My car was damaged due to flood and they just refused to pay saying that it was mechanical damage. If your adjuster is Xavier ** or your claims person is Erica **, be prepared. they are liars and twist the facts to make sure that you never get your money. Worse insurance company I ever dealt in my life!

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      Claims HandlingCoverage

      Reviewed April 29, 2025

      I made the switch from State Farm to Progressive insurance and by far has been one of the WORST decisions I have ever made! I was in a horrible (not at fault) accident that left my car with dents, dings and scratches all over. I sent in multiple photos of the car just a few weeks before the accident, clearly showing that the car had no damage for what I was claiming. And what did Progressive come back and claim? That they weren't able to determine from the photos that the accident is what caused the damage to my car. I am cancelling immediately! Good luck to anyone with this crap insurance!

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      Reviewed April 29, 2025

      I had Progressive since early 2020 5 years. Their rates were good in the beginning for 1 vehicle. When I got another vehicle the rates went up typical. When my policy renewed the rates went up 100 percent and because I traded my old car for a newer vehicle the rates went up to almost 900 a month. This company is scandalous and does not deserve any rating..

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      Customer ServiceClaims HandlingCoverageStaff

      Reviewed April 24, 2025

      Progressive Auto Insurance is one of the worst auto insurance companies I have ever had the displeasure of dealing with. Their customer service representatives repeatedly lied to me about policy rates, another gave me a false name, several others lied to me and told me that documents (which would have lowered my rate) cannot be emailed to Progressive, (Yes, they can. It's the same email address Progressive uses for sending document links to customers), instead they claimed I had to send the documents to them via snail mail, forcing me to have to pay the higher rate that month; another rep told me that my insurance rate was high, ($549 + change per month for one non-luxury car, no claims and a perfect driving record), because of paperwork I needed to sign and email back to them.

      She kept me on the phone for over half an hour and, as soon as I'd signed and emailed the paperwork back, she informed me that, no, it actually wouldn't change my rate that month. When I first started my policy Progressive reps ran me around about PIP coverage. I was literally on the phone going between my medical insurance company and Progressive for 12 hours that day trying to get the PIP coverage figured out and sent over to them (this is where the lies about emailing and the lie about the rep's name came in).

      I was hung up on, transferred, and/or disconnected multiple times that day and reps do not have extension numbers where customers can bypass the automated system to reach them if the call should drop. This is a major issue because the automated system answers every phone call--no matter what you're calling about--then runs you in circles with questions that keep you from being able to access customer service. Every time you call, you have to go through the entire process..."Let's see if I can help you...." (No, you can't "help me." Just put a representative on so I can get on with it!) In short, Progressive is EXPENSIVE and TIME CONSUMING and the representatives cannot be trusted to tell you the truth. I will never use Progressive again nor would I ever suggest anyone else to use them.

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      Progressive Auto Insurance Company Information

      Company Name:
      Progressive Auto Insurance
      Website:
      www.progressive.com