Progressive Auto Insurance Reviews

Progressive not trustworthy, they are scam Artist. Over charges Double. Don't Ever consider for Commercial vehicle. Also, I was involved not fault accident. Still not received $1000 deductible. Will eventually CANCEL. STOP THE POLICIES.

I was with Progressive for almost 15 years here in Florida. No accidents, no DUI no nothing. Excellent driver in a State that is famous for bad drivers and crazy insurance prices. Not going to lie, but Progressive has good prices here in FL. The only problem is that they don't care about the customer. I paid 2 days late (my wife lost her job a month back, and we struggled with our finances) and they canceled my insurance. They told me I had to reinstate my insurance (make a brand new one). They were asking for more than 1,000 down.

I have been with Progressive for the past 25 years, this was a very good company and people aspired to have Progressive, its rates were very affordable and rewarded you with safe driving, and accident-free driving. Lately, it has gone down the drain, I being their loyal customer for so many years have a crown status with accident/wreck forgiveness, etc. I reported an accident last year where someone hit my car from the back on a freeway, on the passenger side corner of the bumper, and sped off. I reported this incident to Progressive. They wanted me to take pictures and videos and send it to them which I did, and they sent a measly $500 check which was not enough to cover the repairs. This was the first incident I reported in 20 years.

Recently I was backing out of a parking space very slowly carefully using both my rear view mirror and bluetooth camera. A man jumped into his new expensive shiny black car and backed into me. I contacted the local police reporting that there were three small scratches on his rear bumper but no damage to my car. I was told they would not dispatch an officer since the incident was so minor. I then contacted Progressive and was told not to be concerned about anything. Yet this man bullied me in the parking lot and not only filed a police report but filed a claim with Progressive.

I had an auto accident by another at-fault Progressive insured-medical bills unpaid. Unable to access online acct. -5 people called - no help. Called to cancel auto policy-no support. Premiums doubled in error.

This joke of an insurance company fills you in with low rates then at your first renewal they will jack your rate up over $800 for every 6 mo then tell me they do 6 mo policies so they can do rate adjustments like raising the rate to make you homeless. Cheap companies like this are the reason for people losing their cars and homes or just driving w/o ins.

I've had Progressive for 5 years, never had to file a claim until last month... My husband was driving home on the highway and an 18 wheeler's tire blew. Didn't have time or room to get out of the way and hit the front of our vehicle, ripping off most of the front bumper and pinning it under the frame. As soon as he pulls in the driveway, I hear it and see the damage, grab my phone to file a claim.

Our experience with Progressive was fine for 12 years, and then we had to file a claim. Our car was broken into and vandalized. The car was not severely damaged but it was inoperable because something was jammed into the ignition. The claims process was lengthy and stressful, communication was awful, they lied, were rude, and never reached out to me except for an occasional text informing me of yet another delay, all communication was initiated by me or by the dealership.

Will change your policy number every time and they will say it's not them. It's you. And charge you more (no driving violation no accident). They will change policy take out and removed what original policy you have (from old policy number to new policy number). I been dealing with this for 5 years. They have to pay Flor and CEO... Make sure your rear end is lubricated.. Flor and CEO loves KY Jelly.. Rating required? If I can put negative 5 star I would.. and if you see US NEWS, Nerd wallet reviews. They are paid companies.. When I see this site ConsumerAffairs I know this is the place to read reviews. This will be my go to review site.. Thank you ConsumerAffairs...

My claim experience has been the worst I have ever had to deal with. The adjuster, Alex, is so rude, had a huge attitude with me, was completely unprofessional and out of line, speaking to a human being like that, much less someone who you are doing work for. I called to complain, and spent 32 minutes on hold, just to be hung up on. I am now on hold again, with someone else, Joan, who won't listen to anything I am trying to say to her. She has had me on hold more often than not. Much like the other person I spoke with who didn't even give me their name. I've called the agent assigned to my claim, their supervisor, and the claims adjuster supervisor, all to which have not helped me. I was hit by a customer of theirs and this process has been an absolute nightmare. I will NEVER do business with Progressive, and I will be leaving a review everywhere possible.