Progressive Auto Insurance Reviews

Updated on 12/06/2025: I find it extremely suspicious that my dad policy for 1837.00 for the same coverage was cancelled for failure to provide proof of address, where he live in that apartment since 1984 and it's on his Driver's license. They then cancelled his insurance 11/26. Another agent then rewrote the same policy without proof of address on the phone but now charged 2754.00 on 12/6/05/. My dad was without insurance for 11 days and knew the day before. Why is it that Progressive didn't need proof of address to rewrite anew the policy? They charged a 79 year old man $2754.00. That's a 917.00 difference for the same policy but instead charged him more. This is what you do to the elderly? Charge them!

I had Progressive car insurance for a couple years leading up to this past fall. In September work started slowing down (I’m a contractor for the federal govt.) as it’s the end of the fiscal year. Progressive immediately cancelled my policy upon the first late payment. I got caught up on that payment by the end of September and reinstated my policy. Then two weeks later got a bill for $250 which was October and by then the government was shut down and I couldn’t pay it. I called the number they provided for help with those affected by the shut down and they still cancelled my policy and are now hounding me for the $250 they wanted from October. No, I’m not gonna pay you another $250 for no coverage since September. You’re crazy. You did not help me any when I needed it.

Progressive is okay as long as you don't have to file a claim. I got into an accident on August 7th, today is December 4th and the issue is still not resolved. Over two months before an adjuster looked over my vehicle (electronically, not in person). I have full coverage on my vehicle and they are unwilling to reimburse me for totals costs incurred. Multiple claim representatives involved, poor communication, and lack of effective communication skills. The company would do well to have employees do communication workshops to provide better service to customers. Awful experience paired with stress of someone ruining the front of my vehicle.

My car was stolen in the middle of the night. After reporting it in the morning, I was interrogated like I was the Criminal, they wanted to establish a timeline of my doings of the day before, my ph records, my credit report, my purchases, my everything from the day before and who I called after I found out the theft. A ph interview of 1.5 of interrogations, NO, I did not do this, it was done to me and I had all the additional expenses and to top it off they are supposed to replace "Like for Like" and even fight you on that. I cannot recommend this Company ever.

I switched from Geico to Progressive about 6 years ago, big mistake; because initially it seemed a little cheaper but as the time progressed and added new drivers, the rates kept going up and it came up to a point I was paying $5707/6months for 5 vehicles 5 drivers, during those 6 years have had one accident. Called Geico back and they got a quote of 2800/same vehicles and better coverage. I was not going to write this review until I found out how much refund I will get which is another ripoff, I would only get back 3598 back. That's 40 days of coverage, really? Someone needs to explain this.

This is by far the worst experience I have ever had with an insurance company. A driver with Progressive Insurance wrecked my truck. They were at fault. I’ve been waiting 2 days for a rental car. I drive a big truck GMC AT4. They offered me a compact car. I told them “FN”. Still waiting!!!!!!!!

Progressive has been falsifying documents for a while now and I have some proof I’ve been calling and calling and calling. Been treated disgustingly by their employees. They’re overcharging me making up numbers in stories when I call them. They try to justify these numbers when I’m looking at the app and I’m reading to them what I see and they’re trying to tell me that I’m lying. I don’t mind paying my bills, but they think they’re gonna go into my checking account and steal for me again. I don’t think so, and I have filed all the necessary complaints with the Massachusetts insurance board for a business Bureau of the FTC and I will go all the way up. The line did not going to get away with this. I wish to God that I never gotten involved but progressive. I’ve also talked to LEXIS-NEXIS and they send me a copy of my report. Progressive is putting false information out there stopping me from getting insurance.

Very bad customer service! Woke up this morning to a $264.63 charge to my bank account and found out they charged a premium without my consent because my son is over 18 in my household. He has his own insurance policy with a different company. They still added him to my policy. They sent me a form to exclude him which I signed and faxed. They dropped him from my insurance but said I couldn't get a refund difference because they already took my money. They told me in the state of Texas they automatically add anyone in the household to your policy over the age of 18 no matter what you want. You have to sign paperwork to exclude.

Three months into my policy which I have set up in auto draft my policy increased from 116.00 per month to 306.00 per month… Reached out to customer service for a breakdown and they reversed three of my deduction which I do indeed qualify for and on top of that they always are increasing my rate because I have other members in my household that have to be in my policy increased which I can exempt them so not only are they added to my policy they are not covered my premium increases even though they have their own vehicles and each driver has their own policy…. I would not recommend this carrier.

Very poor experience with customer service after the company added a driver to my auto policy, without my authorization, who was already covered under another policy. Even after providing the requested documents proving the individual was covered by another policy the company charged me a full billing cycle. Beware. Even if you're doing your best to do the right things, they are unforgiving.