Progressive Auto Insurance Reviews

I have been with Progressive for the last year I swapped in hopes of a cheaper insurance company. My driving record is, three tickets in my 26 years of driving, one no-fault accident. Only one ticket shows, others are that old, this year the one goes away. I've never missed a payment, I'm never late. They upped my premium with no prior notice of Change, I sent the email I received that shows yes policy was renewed but no changes made, 202 is your monthly payment. I wake up to my account overdrawn by 60 due to Progressive taking 537 out, apparently my monthly went up. I contacted them and basically was told they have the right to charge me what they want whenever they want to. I dropped a car on the insurance due to it being nonmobile for a few months, I went to add the exact same car back to the policy, they are trying to charge me 200 more per month for the car that is older than the one that is insured through them.

I strongly urge you seek a different insurance company. The customer service is terrible! My vehicle has been at a collision center waiting for damage appraisal for 3 weeks. The claim handler will not give me a date. The collision center told me that this is how Progressive operates and they have several cars waiting for an appraisal. It can take up to 6 weeks for an appraisal. In the mean time I'm without a vehicle.

After 8 years of driving with different insurance companies, I decided to try Progressive for 6 months, and honestly, it has been the worst experience with an insurance provider. From the start, customer service was terrible. Their agents are poorly informed, and every time I called, I was put on hold for excessive amounts of time. Most calls lasted over an hour. After waiting endlessly, I was often disconnected. When I did manage to speak with someone, I was transferred from one agent to another, and none of them seemed to know what to do.

Worst insurance company you can deal with. One of their clients rear ended me and I got a minor concussion and my vehicle is badly damaged and they do not want to deal with or talk to me in a timely manner and they keep hanging up instead of talking to me. Went to the office in Copperas Cove. The person was not helpful in the way that you would think. She did mention lawyer though and thanks to her I got one and now they will have to deal with the lawyer since they don't want to help me.

My experience with America Strategic/Progressive House Insurance has been the worst. The one-star rating is being gracious. Indiana Unfair Claims Settlement Practices Act requires insurers to act in good faith. This includes a duty to communicate, investigate, and resolve claims in a timely manner. There was a complete lack of effective communication from the agent assigned to my claim—she never once reached out to me by phone. It took 44 days for an adjuster to visit and assess the damage to my kitchen. The claims agent ignored several of my emails and prioritized her holiday vacations, showing little regard for the urgency of my situation. When I called to gain a better understanding, her rudeness was evident, and the call lasted only 7 minutes.

Progressive is a SCAM!! They have been charging my husband and I insurance for our daughter who only has an ID, no license. This has been going on for the last 2 years. I called and was told that we needed to exclude her, but she was added without our consent so why should I have to exclude her? I was then told that it was an underwriting issue and transferred. Underwriting gave me the same illegal sounding and scammy info about her needing to be excluded.

I spoke with a Progressive agent over the phone to sign up for new auto insurance. After going through the entire process, the agent gave me a quote which I agreed to. Moments later the agent told me that he had to increase the quote due to an auto accident in 2019. The agent stated even though I was not legally at fault for the accident, my rates would still increase. I was in disbelief. I asked the agent why I was being penalized for an auto accident that was not my fault. He stated that's just how it is basically.

Been a Progressive policy holder since 2016, cancelled today due to continuing increase to my monthly and premium. I was currently paying $4,611.00 for a 6 month premium that covered two drivers and two vehicles and was mainly only PIP coverage/minimum state requirement and nothing extra. I just saved $4,000 by switching to GEICO!!! I'm so thankful I don't have to be taken advantage of by Progressive Auto Insurance and was truly saved by GEICO. Skip Progressive and go to GEICO. The entire world should be aware of the scams Progressive uses on their customers. It should almost be a crime!

The worst customer service I’ve ever experienced from an insurance company got into a wreck in my vehicle and they’re telling me that the damage that was done on my passenger side was not caused by the accident that I was in. Were you in the vehicle when I was in that accident? I think not. I have been treated as if I’m lying, blatantly disregarded and I will be changing insurance companies, horrible, horrible service. They would do anything to back out on fixing your vehicle.

Horrible company. Once we made a claim they dropped us prior to repairs being made!!!! Absolutely criminal and unacceptable! Just a terrible company. Only want it our money then when you need them they drop you for making a claim…. That’s why we have insurance.