Progressive Auto Insurance
About Progressive Auto Insurance
Progressive sells several different types of vehicle and property insurance. It’s one of the largest auto insurers in the U.S. and offers competitive rates as well as a wide range of discounts, particularly for students, safe drivers and policyholders who make automatic payments.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
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Pros
- Various discounts
- Competitive rates
- Large service area
- Multiple policy options
Cons
- Prices vary depending on how you buy
- Some discounts not in some states
- Not many in-person services
Bottom Line
Progressive offers low-cost car insurance, including options for young drivers. It's ideal for those who want affordable auto coverage and don't mind managing their policies entirely online.
Top Progressive Auto Insurance Reviews
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My experience has always been great. When I had to call to report that I had been in an accident, their first question was always "Are you OK? have you been hurt?" They had my bac...
Read full reviewBrian **, is the claims representative that I’m working with! I’m not the insured customer for this company, you’d never know the difference! Brian is SO accommodating, patient an...
Read full reviewAbout Progressive auto insurance
Progressive is one of America's largest auto insurance companies, serving more than 20 million drivers. The company offers competitive rates in every state and an easy-to-use website with several helpful features and resources.
Progressive auto coverage
Progressive offers basic auto coverage options, which include bodily injury liability, property damage liability, medical payments, comprehensive, collision and uninsured or underinsured motorist coverage. It also has some add-on coverage options, such as:
- Roadside assistance: Pays for emergency services like towing or help with a breakdown or flat tire.
- Custom parts and equipment protection: If your car has special features like custom wheels, this policy protects them.
- Rental reimbursement: Covers the cost of a rental car while your vehicle is being replaced or repaired due to a covered accident.
- Deductible savings bank: Can help save money during each policy period you don’t make a claim.
- Ride-share: Protects ride-share drivers. It covers your car even when your commercial policy gaps.
Progressive also offers commercial and classic car coverage, as well as insurance for travel in Mexico.
Progressive auto insurance quotes and costs
Progressive rates are determined by coverage type, location and the driver’s age and driving record. An average Progressive policy for someone with a good driving record is about $192 per month, but it could cost as little as $47 monthly. Progressive also offers many discounts, which can make your policy even more affordable. Here’s a look at some discounts that could apply to you:
- Safe driving
- Bundle
- Multipolicy
- Multicar
- Continuous insurance
- Student
- Teen driver
- Homeowner
- Online quote
- Pay in full
- Automatic payment
Progressive also has some handy comparison tools on its website to help you find the right policy for your budget.
Progressive auto insurance FAQ
Does Progressive offer full coverage car insurance?
Does Progressive have accident forgiveness?
Where is Progressive car insurance available?
Does Progressive offer rental car coverage?
Is Progressive car insurance good?
Yes, Progressive is a good auto insurance provider that's available nationwide. While it doesn’t have many agents, Progressive offers reasonable rates online, which you can purchase directly via its website. Overall, its competitive rates, handy add-on coverages like gap and rideshare insurance and various rewards and discounts make Progressive a pretty solid auto insurance pick.
Progressive Auto Insurance Reviews
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I recently called to add a vehicle to my policy that I had been given when my dad died. I spoke with a lady named Henrietta who was incredibly helpful and friendly. It was honestly one of the best customer service experiences I've ever had. She was unrushed and walked me through everything. I wish more companies valued quality experiences over pushing through volume of calls. It's a good way to generate customer loyalty.
Progressive is a dishonest bunch of thieves who stole over $4000 from an 18 year old boy during Christmas. They refused to even try and rectify the situation. No call back nothing. They are a joke and progressive and their employees should be prosecuted because they are thieves and have no morals whatsoever.
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Avoid this company at all cost! I had a 2003 Gm pickup. I upgraded to an identical 2009! model. They even look the same. Same engine, same 2 wheel drive. I carry no insurance except liability yet they raised my rate $228 per 6? months!!! Nobody can give me a legit answer, customer service is like speaking to scripted dummies and impossible to speak to a REAL supervisor! They should spend less on trying to brainwash us with nonsense commercials with stupid topics And more and giving discounts to customers. It’s criminal what insurance companies get away with because by lobbying state legislators to let them have their way in New York, the consumer pays for it. I wish someone would, for once, look out for the working man! I sign this one “MAD IN NEW YORK CITY”.
On the evening of 02/22/23 at approximately 10:00 P.M. our truck was stuck in the snow; I started a roadside assistance ticket with Progressive. I was immediately told and texted it would be 3 hour wait. I was upset but waited, after a couple of hours I called because I hadn't received an update and I was told the tow truck companies are closed. This was the first of many excuses I was given. Long story short I ended up sleeping in the truck calling every few hours with no success. Why are we required to carry insurance and pay for services if they do not have to provide these services and still collect the fees. Progressive should advertise that they do not always provide the services they bill their customers for. It is now 02/23/23 and the vehicle has not been retrieved.

I signed up for Progressive insurance on both of my cars. It was $475.00 for 6 months when it renewed for the next 6 months it was nearly doubled.$889.00. I can't wait for this to end so I can cancel them out,.
I normally don't leave reviews this bad, and up until the last few years had found Progressive to be a great option for car insurance. However, my husband and I needed to get an insurance policy on a new vehicle a little over two years ago. We researched our car insurance options thoroughly and settled on Progressive because we'd heard good things, and because I'd had good experiences with them before. But, the policy cost we were quoted seemed very high. We re-ran our quote multiple times to be sure, with no luck. We finally accepted that insurance must just be more expensive in the city where we live. Fast forward two years, and I finally decided to start looking around for other insurance options.
I'm in the same boat as so many others: more working from home = less driving, so I started scoping out Metromile and other pay-per-mile alternatives. After more research I decided maybe I should stick with Progressive, but I still couldn't figure out why it was so expensive! So I went in and got another quote--entering exactly the same information (same drivers, address, coverages, etc.) as my current policy. And....my quote came up to HALF of what we were paying! My new quote was just over $400 for a 3-month term, and we were paying over $800 for the exact same coverage. I was shocked. I called Progressive and they couldn't explain, but confirmed that the best approach was to buy the "new" policy and cancel the "old" one, which I just finished doing, so I am now paying the correct rate.
However, this does not chance the fact that for the past two years I have been overpaying to the point that I have now lost well over $1,000 due to this mistake. I of course tried to speak with Progressive multiple times to determine how to get this lost money back. Unfortunately none of the people I have spoken to seem to be able to explain why this happened. What's even worse is they haven't even tried or seemed interested in trying at all. I just got off the phone with another person (phone call number 3), and they literally just didn't say anything after I explained the loss. When I asked if they were still there they said yes, and when I re-summarized the issue they still didn't really provide any response. I am really devastated about this.
Now is not the time of my life when my husband and I can afford to be losing over a thousand dollars to an insurance company (not that there's ever a good time, but things are tough now). Any and all savings I ever earned from trusting Progressive for my insurance have been more than lost in this one mistake they've made. I used to recommend them based both on their performance and professionality but based on these experiences I no longer can. It's probably best to do business with a better alternative like GEICO; or maybe one of the pay-per-mile companies really would be worth it.
We were at wk and locked the keys in the truck, called Progressive and got automated service, every time we said locked out of car it said "towing"? Very frustrated, then finally got to a rep on phone, which we explained our situation to, she asked us 4 times if we had our keys? 4 times, not to mention the VIN # 2×. We have full coverage on the vehicle and she said it would be over a hundred dollars! As simple as a service and like we don't already pay a ton and they wanted to charge an unreasonable price. We hung up and called a local person that charged $63.00. You guys failed at customer service and now we will be looking for other ins. I'm very disappointed!
I was in an accident with a Semi Truck 10/30/2022 and it is now 03/01/2023. The semi-truck unfortunately is insured by Progressive. To this day I have received ONE call back from them regarding the accident. I provided pictures as well as the police report in which the driver was cited for multiple traffic violations one being driving the wrong way down a one-way exit ramp. I have had a totaled car sitting in my driveway for 3 months now and the only person I actually get on the phone can't even get the supposed supervisor to call me back. This company is an absolute abomination. Originally they said the driver wasn't insured through them and just closed the claim. After letting the trucking company know I was going to take legal action all of the sudden the driver is magically insured by them. To this date, I have called over 50xs and received ONE call back.
Progressive’s Snapshot program is supposed to give you a custom quote. Do not waste your time installing this thing in your vehicles. It will constantly ping your location and drain your battery. I had to install a new vehicle battery because Snapshot kept draining my battery. I contacted customer service multiple times, put on hold, then was disconnected when put on hold. Customer service is terrible. You might want to I sure with a company that has good customer service and is accountable.
Progressive has broken into my personal electronics and without permission made changes to it. The storage and use options were adjusted by they to their advantage. Filled a complaint with them, was told that corporate legal had oversight so I contacted my State Attorney General.
Progressive Auto Insurance Company Information
- Company Name:
- Progressive Auto Insurance
- Website:
- www.progressive.com
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