Progressive Auto Insurance Reviews

I purchased a Progressive auto insurance policy online after receiving a 6-month quote of approximately $754 and immediately paid the first month's premium of $123.20. The online application accepted my information, issued my policy number, and gave no indication that there was any problem requiring immediate attention. Several weeks later, after logging into my account, I discovered that my premium had increased to over $2,400 because Progressive could not verify my daughter's driver's license and driving history. The only notifications I had received were generic emails stating that I had "new policy documents." None of those emails clearly explained there was an underwriting issue or warned that my premium would increase dramatically if additional information was not provided.

In June of 2026 I had hail damage to my vehicle, filed a claim with Progressive, I sent them videos and photos of the storm, adjuster came out and did an estimate resulting in them saying it was a total loss, over $14000.00. Three weeks later no phone calls, won't return emails, no nothing from them. Never again will I have anything insured by Progressive.

Be careful of Progressive Insurance. I filed a claim for repairs on my 2013 Chrysler Town & Country On June 8, 2026. The parking lot damage was done in a parking lot some time in December 2015. I had forgotten the date, so I put the date of the damage on June 7, 2026. Because I mistakenly had the wrong date, Progressive has pt my claim "under review". It has been under review for over a month no. The claims adjuster has not called me back, & is ignoring my calls. Still no resolution on my repair. They are totally ignoring me.

I have had the worst experience with Progressive. My truck was in excellent condition. No damage before I was t boned by someone. Not my fault and the claims adjuster has fought me on every repair. The shop, they had me bring it to try to give it back with a bent axle and frame. It has been 2 months since the accident and still do not have my truck and they will not repair the other side of the vehicle. Keep saying it couldn't have been from the accident but I was hit hard enough to bend frame and axle. The customer service is terrible and it seems like a scam between the shop and progressive.

​Now that they have declared the car a total loss, the lowballing is rampant. They are offering us less than what I paid for the car just 13 months ago, and they are doing the same regarding the injury claims for everyone who was in the vehicle. (Only reason I took the money for the injuries was because I needed another vehicle asap. My husband is terminally ill and has a lot of appointments or else I wouldn't have.)

I started a new policy over the phone. And then a month later, I got a bill after I already paid in full 46 months. For another seventy dollars, I called him up. And asked him why they said, "Oh. You didn't sign up for snapshot." Nobody told me anything about snapshot. And the guy was really rude. I will never do business with Progressive again

Horribly atrocious corporate overlords. Been with them 15+ years. 1st claim filed has me without a car for a month. Just one cv joint/pinion to fix. They deterred me from using Hyundai where the car was towed and the place it would be fixed the quickest because they penny pinch and prefer profit over properly doing their job. Sue W. offered no help whatsoever and was very poor in communicating policies and helping me.

I had another insurance policy lined up for $45 cheaper a month and had a $100 deductible instead of $1,000. New policy was to start June 15th. I got a message from the other company on the morning of the 15th saying that the new policy was starting as agreed and they were sending docs over. So I schedule Progressive policy to end in the 16th. The other company didn’t not send the documents over that day which caused a lapse in coverage. Despite the fact that this was not my fault, and that I have proof in writing; I now have to spend an extra $115 a month for the exact same policy that I had just days prior. Wow….

Worst insurance company ever. Claims are handled very badly. Estimators wait days until after you drop your car off for fixing and customer service is not very nice. A driver was added without my authorization and charged me 1,500 out of nowhere. I never got an email or mail about it and they still went ahead with adding the person. Very stressful time. Please, skip the stress. Learn from others' mistakes.

Progressive client hit and damaged my vehicle. They initially gave me an estimate for repairs and are refusing to pay out on the claim. Also refusing to come do assessment of both vehicles involved. Photographs clearly show where their client is on the road when I get out of my vehicle to inspect damages. But Progressive is claiming they can't determine who is at fault even though the photos clearly show point of impact, where the vehicles are stationed on the road, etc. Photos also show the state of their client's vehicle, front window is packed with garbage and obstructions.