Progressive Auto Insurance

I recently called to add a vehicle to my policy that I had been given when my dad died. I spoke with a lady named Henrietta who was incredibly helpful and friendly. It was honestly one of the best customer service experiences I've ever had. She was unrushed and walked me through everything. I wish more companies valued quality experiences over pushing through volume of calls. It's a good way to generate customer loyalty.

Progressive is a dishonest bunch of thieves who stole over $4000 from an 18 year old boy during Christmas. They refused to even try and rectify the situation. No call back nothing. They are a joke and progressive and their employees should be prosecuted because they are thieves and have no morals whatsoever.

Avoid this company at all cost! I had a 2003 Gm pickup. I upgraded to an identical 2009! model. They even look the same. Same engine, same 2 wheel drive. I carry no insurance except liability yet they raised my rate $228 per 6? months!!! Nobody can give me a legit answer, customer service is like speaking to scripted dummies and impossible to speak to a REAL supervisor! They should spend less on trying to brainwash us with nonsense commercials with stupid topics And more and giving discounts to customers. It’s criminal what insurance companies get away with because by lobbying state legislators to let them have their way in New York, the consumer pays for it. I wish someone would, for once, look out for the working man! I sign this one “MAD IN NEW YORK CITY”.

On the evening of 02/22/23 at approximately 10:00 P.M. our truck was stuck in the snow; I started a roadside assistance ticket with Progressive. I was immediately told and texted it would be 3 hour wait. I was upset but waited, after a couple of hours I called because I hadn't received an update and I was told the tow truck companies are closed. This was the first of many excuses I was given. Long story short I ended up sleeping in the truck calling every few hours with no success. Why are we required to carry insurance and pay for services if they do not have to provide these services and still collect the fees. Progressive should advertise that they do not always provide the services they bill their customers for. It is now 02/23/23 and the vehicle has not been retrieved.

I signed up for Progressive insurance on both of my cars. It was $475.00 for 6 months when it renewed for the next 6 months it was nearly doubled.$889.00. I can't wait for this to end so I can cancel them out,.

I normally don't leave reviews this bad, and up until the last few years had found Progressive to be a great option for car insurance. However, my husband and I needed to get an insurance policy on a new vehicle a little over two years ago. We researched our car insurance options thoroughly and settled on Progressive because we'd heard good things, and because I'd had good experiences with them before. But, the policy cost we were quoted seemed very high. We re-ran our quote multiple times to be sure, with no luck. We finally accepted that insurance must just be more expensive in the city where we live. Fast forward two years, and I finally decided to start looking around for other insurance options.

We were at wk and locked the keys in the truck, called Progressive and got automated service, every time we said locked out of car it said "towing"? Very frustrated, then finally got to a rep on phone, which we explained our situation to, she asked us 4 times if we had our keys? 4 times, not to mention the VIN # 2×. We have full coverage on the vehicle and she said it would be over a hundred dollars! As simple as a service and like we don't already pay a ton and they wanted to charge an unreasonable price. We hung up and called a local person that charged $63.00. You guys failed at customer service and now we will be looking for other ins. I'm very disappointed!

I was in an accident with a Semi Truck 10/30/2022 and it is now 03/01/2023. The semi-truck unfortunately is insured by Progressive. To this day I have received ONE call back from them regarding the accident. I provided pictures as well as the police report in which the driver was cited for multiple traffic violations one being driving the wrong way down a one-way exit ramp. I have had a totaled car sitting in my driveway for 3 months now and the only person I actually get on the phone can't even get the supposed supervisor to call me back. This company is an absolute abomination. Originally they said the driver wasn't insured through them and just closed the claim. After letting the trucking company know I was going to take legal action all of the sudden the driver is magically insured by them. To this date, I have called over 50xs and received ONE call back.

Progressive’s Snapshot program is supposed to give you a custom quote. Do not waste your time installing this thing in your vehicles. It will constantly ping your location and drain your battery. I had to install a new vehicle battery because Snapshot kept draining my battery. I contacted customer service multiple times, put on hold, then was disconnected when put on hold. Customer service is terrible. You might want to I sure with a company that has good customer service and is accountable.

Progressive has broken into my personal electronics and without permission made changes to it. The storage and use options were adjusted by they to their advantage. Filled a complaint with them, was told that corporate legal had oversight so I contacted my State Attorney General.