Progressive Auto Insurance

Progressive Auto Insurance

 1.2/5 (51 reviews)
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Overall Rating1.2 out of 5
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About Progressive Auto Insurance

Progressive sells several different types of vehicle and property insurance. It’s one of the largest auto insurers in the U.S. and offers competitive rates as well as a wide range of discounts, particularly for students, safe drivers and policyholders who make automatic payments.

Pros & Cons


  • Various discounts
  • Competitive rates
  • Large service area
  • Multiple policy options


  • Prices vary depending on how you buy
  • Some discounts not in some states
  • Not many in-person services

Bottom Line

Progressive offers low-cost car insurance, including options for young drivers. It's ideal for those who want affordable auto coverage and don't mind managing their policies entirely online.

Top Progressive Auto Insurance Reviews


My experience has always been great. When I had to call to report that I had been in an accident, their first question was always "Are you OK? have you been hurt?" They had my bac...

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Brian **, is the claims representative that I’m working with! I’m not the insured customer for this company, you’d never know the difference! Brian is SO accommodating, patient an...

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About Progressive auto insurance

Progressive is one of America's largest auto insurance companies, serving more than 20 million drivers. The company offers competitive rates in every state and an easy-to-use website with several helpful features and resources.

Progressive auto coverage

Progressive offers basic auto coverage options, which include bodily injury liability, property damage liability, medical payments, comprehensive, collision and uninsured or underinsured motorist coverage. It also has some add-on coverage options, such as:

  • Roadside assistance: Pays for emergency services like towing or help with a breakdown or flat tire.
  • Custom parts and equipment protection: If your car has special features like custom wheels, this policy protects them.
  • Rental reimbursement: Covers the cost of a rental car while your vehicle is being replaced or repaired due to a covered accident.
  • Deductible savings bank: Can help save money during each policy period you don’t make a claim.
  • Ride-share: Protects ride-share drivers. It covers your car even when your commercial policy gaps.

Progressive also offers commercial and classic car coverage, as well as insurance for travel in Mexico.

Progressive auto insurance quotes and costs

Progressive rates are determined by coverage type, location and the driver’s age and driving record. An average Progressive policy for someone with a good driving record is about $192 per month, but it could cost as little as $47 monthly. Progressive also offers many discounts, which can make your policy even more affordable. Here’s a look at some discounts that could apply to you:

  • Safe driving
  • Bundle
  • Multipolicy
  • Multicar
  • Continuous insurance
  • Student
  • Teen driver
  • Homeowner
  • Online quote
  • Pay in full
  • Automatic payment

Progressive also has some handy comparison tools on its website to help you find the right policy for your budget.

Progressive auto insurance FAQ

Does Progressive offer full coverage car insurance?
Progressive doesn’t advertise full coverage policies, but it does offer liability insurance and several additional and customizable coverages.
Does Progressive have accident forgiveness?
Yes. In most states, Progressive offers accident forgiveness through its loyalty rewards program.
Where is Progressive car insurance available?
Progressive car insurance is available in all 50 states.
Does Progressive offer rental car coverage?
Yes, Progressive offers rental car coverage while your car is replaced or repaired due to a covered incident.

Is Progressive car insurance good?

Yes, Progressive is a good auto insurance provider that's available nationwide. While it doesn’t have many agents, Progressive offers reasonable rates online, which you can purchase directly via its website. Overall, its competitive rates, handy add-on coverages like gap and rideshare insurance and various rewards and discounts make Progressive a pretty solid auto insurance pick.

Progressive Auto Insurance Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 30, 2023

So I started Progressive almost 1yr ago and my insurance started at $200/mth. I did the snapshot and they said I'd SAVE $120 every 6mo but instead they tacked that onto my insurance and raised it to $220/mth. Now my year 'anniversary' is coming up, looked at my next 6mo period and now they are charging me $40 extra from the first change, totaling $266/mth. They did not inform me it was going up, I have not been in any accidents, have not filed any claims, not had any traffic violations, nothing. I would have rated them a 5 when I first signed up, but now they get a 1 for false advertising and not informing me of upcoming changes to my bills.

I DO NOT recommend them to anyone unless you make a lotta money. For clarification, I drive a 2012 Toyota Tacoma Prerunner V6 w/ Tow package and TRD Sport package that I am currently financing. When I had Geico the cost was just $250/mth, I swapped to Progressive because they claimed that they would be cheaper and at first they were, then they crept the price up slowly and without informing me the prices were set to increase.

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Verified Reviewer
Original review: May 25, 2023

BEWARE OF NEW DRIVERS BEING ADDED WITHOUT AUTHORIZATION. I received a letter from Progressive regarding my father's policy in Florida. I live in Ohio. The letter stated that my daughter up here in Ohio has been added to my father's policy down in Florida. I never asked for her to be added to any policy yet because she just got her driver's license. Because my father's mail is being forwarded to our house up here in Ohio, they somehow thought I wanted to add my daughter to his policy and did it WITHOUT MY AUTHORIZATION! This is such poor business practice! Probably illegal too and I will report this to the BBB. I called the local Progressive branch in Florida and they forwarded my Power of Attorney to Progressive Underwriters. I was told to call them tomorrow and they just needed to speak to me to have my daughter's name removed.

I called at 9am when they opened and was on hold for 35 minutes. When I finally was able to speak to someone, I was told they didn't have my POA from the branch office and I needed to call them. I explained that I didn't initiate this issue and I'm not about to waster any more time with phone calls. Since she was reluctant to do anything, I told her I would just short-pay the new invoice when it comes for the additional driver THEY added. She said "It is my Choice and was there anything else she could help me with". I replied no because she didn't help me with anything in the first place. Just beware of this scam they are running. It's called Progressive for a reason folks.

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    Verified Reviewer
    Original review: May 21, 2023

    Progressive didn’t give a damn when my 2012 Honda Accord exl’s Engine Seized @ 82,000 miles. When I spoke w/ Progressive about a replacement for the engine, they were adamant about not covering the damage. They did not offer to put my insurance payments on hold while the car sat in my mechanics yard for three month, and in fact assigned the last payment to a collection company and could care less about the setback that the engine seizure caused! Ditto with CarMax! I spoke with 137 different CarMax representatives since the engine seizure and never spoke with the same person twice!

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    Verified Reviewer
    Original review: May 20, 2023

    The reps outright LIE on the phone. I called for home/car quote, rep takes car info first (prev customer so easy to look up) then he SAYS (LIES) that he emailed a quote to me in order to get my time on the call for a homeowners quote, but guess what. All he sent me was a LINK to go get a quote after I'd already spent 10 mins on call talking about that to him. So, guess what. ANOTHER complaint to insurance commissioner about the blatant lies and not getting my business. Sick of the LIES. Last time I had ins with them had to get 3 quotes sent to ACTUALLY get what I requested because they try to LOW BALL a quote so you'll take it then you realize later it's missing items you need, so then when you call in to add those, you find out that was the bait/switch tactic. STOP THE LIES! Once you're a customer, all they do is increase premiums for no reason $200-$300 at a time.

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    Verified Reviewer
    Original review: May 15, 2023

    I think it is ridiculous for a claim free policy to go up 33% in one year with 25% taking place with the latest 6 month renewal I just received. And the customer service rep said it’s due to increased costs. Sounds like they're making me pay for lots of their other losses with other unrelated policies. Even with 10% inflation they are definitely sticking it to others.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 10, 2023

    These people are literal thieves and I don’t know how they sleep at night. I am canceling immediately. They don’t even pay for repairs that are NECESSARY and claim they’re not, and just talk you in circles.

    2 people found this review helpful
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    Verified Reviewer
    Original review: May 7, 2023

    Progressive just doubled and increased my Policy by 100% and I have a Clean driving record. They told me that the cost of Insuring Californians has doubled to justify their gouging of California Residents. This is Outrageous. I filed a Complaint with the California insurance Commissioner, Ricardo Lara. I hope they come down hard on this Abusive Practice. This is a Class-Action Lawsuit in the making.

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    Verified Reviewer
    Original review: May 3, 2023

    There's only 1 Phone # for Snapshot support that all of a sudden stopped working on my phone app without me making any changes. It said "registration error" when entering my phone #, the only action I could take in the app. Said my # has been blocked from too many attempts, while I haven't made any attempts, and my phone # hasn't changed. Still on the call. It's been 1 hr & 15 min. Robotic chat is useless, hire & train people, Progressive to retain its customers.

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    Verified Reviewer
    Original review: April 29, 2023

    I cancelled with Progressive last month. I called Progressive with hopes of getting a refund since they had just debited my account. They are giving me $86 out of the $277 I had paid. They said, "We didn’t intend on you cancelling with us." I said, "Okay I’ll wait until next month… "No, then you’ll owe us. " … "For what?" "Because you broke your contract".

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    Verified Reviewer
    Original review: April 20, 2023

    Biggest bunch of lunatics. I've ever encountered! You been warned to stay away! Tried canceling my insurance on my RV and it's turned into a cross every T and dot every i kinda thing. This is a prelude to what would happen if you have a claim. Remember, you been warned.

    4 people found this review helpful
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    Progressive Auto Insurance Company Information

    Company Name:
    Progressive Auto Insurance