Progressive Auto Insurance Reviews

Terrible customer service, the agents transfer you to one to another and you have to repeat yourself multiple times! It takes over 2 hours just to get a basic information. They hang up on me after 40 minutes on the phone.

I have been driving and insured mostly by Progressive for 45 yrs. Never had a claim never. Somebody hit me, tore up bed, tailgate, brakes don't work right, alignments out, bed twisted, frame might be bent. Shop appraisal $14,835. Progressive estimate approx. $5,500, when I argue with the adjuster they said must have been multiple accidents; They said want to fix bed not replace twisted bed, not covering tailgate at all said damage couldn't happen the way truck was hit. Called me a flat out liar on the phone, multiple agents multiple times. They want rental car back now until repairs are started, which I have suspended till amicable solution can be reached. My next step is a third party adjuster and a good attorney. This is on a 2021 Chevy Silverado 3500 6.6L 10sp Allison Transmission 8ft bed. 106,000mi.

I bought a new car 7 months ago. It was involved in a hit and run. I was told that even though I purchased the car brand new 7 months ago, they would not replace the headlamp with a new one. It would be a reconditioned one with a 1 year warranty even though the rest of car still has 2 1/2 years left of the factory warranty. I spoke with 2 representatives and 2 managers. I will never use them again.

I called Progressive in the middle of April to open up an SR-22 policy on a new vehicle that I purchased. After a long time on the phone we got the policy. I paid the money, a lot of money and continued on with getting my driver's license and moving forward with life. As I applied for my driver's license several times it kept kicking back and I kept losing out on the money that it cost to apply for a driver's license. I would get the paper copy. They would say everything was okay and then I would never get the plastic copy in the mail. The paper copy would expire and I wouldn't have a driver's license again. Upon calling over and over and over again I've requested that policy first conversation because I did let them know that I had an SR22 and later on in the months found out that she did not put the SR-22 on there and upon paying 269 for regular insurance I had to tack on an additional 400 to that to pay for the extra policy cost.

Just joined Progressive and within the first 6 months my rate went from 1900 for 6 months up to 2800 for 6 months. They lure you in with initial low rates and then scam the customer. They should be held accountable for stealing from customers like this. I know it's an open market but it's just a hassle to shop again. Stay away from FLO!

Terrible customer service. They were great signing me on, but when my previous company Allstate, messed up a driver's name and sent Progressive the correction. Progressive ignored it and accused us of lying. I found them very offensive and dishonest. They will sign you on, but if you have an issue, they will throw you under the BUS. Tried to talk to two so-called management team members and it was like talking to a ROBOT.

Progressive will have you pay your expensive premium & make you think they will help you out in your time of need after an accident. When it comes time for them to process your claim, they will do everything in their power to NOT give you the money you are due. They will drag their feet processing your claim, purposely having your storage bill grow exponentially, then they will low ball you on the value of your vehicle, so they can claim that your vehicle is a total loss. Flo & the "helpful" Progressive folks in the commercials ARE A LIE!!! This is just another predatory insurance company with a mission statement of screwing over their customers.

I was rear-ended and the at-fault driver was insured with Progressive. Since then, Progressive has mishandled my diminished value claim at every step. Representatives gave me false and misleading information, including telling me I had to file my diminished value claim through my own insurer (GEICO) and even incorrectly stating that “diminished value is the same as subrogation.” One representative laughed at me when I asked questions, which was unprofessional and unacceptable. I specifically requested that my complaint about their representatives be documented in the claim file, but I have no confirmation that it was ever logged.

Customer service was terrible. Roadside assistance was very terrible and app where I wanted roadside was terrible. The coverage was good at the time until I found out that when I checked out other companies, I had more coverage for less money. Roadside assistance didn't find a tow for me for two days. I finally got a local tow company in town that helped me out on my terms, not progressive. The customer service people kept saying, "Why don't you call around and pay for your tow." I said on phone, "That is why I have roadside service with you." I couldn't believe what I was hearing. I'm paying for the service already.

I had to get auto insurance in Florida before I had a permanent address and plates for my car. I was forced to change my insurance company, so I got 6 months with Progressive. At 5 months I was able to return to my previous insurance at a much better rate. I cancelled Progressive on 8/8/25. It is now 9/18/25 and I’m still waiting for a promised $96 refund. I’ve spoken to many departments there who all tell me different things. I guess they need my money more than I do. NOT!!!!

Progressive has a problem with adding people that do not drive but live in the house; they increase your rates and tell you that it's part of the policy. So ask questions or in the paying extra per month without knowing what you're paying for.

I had auto insurance as a driver previously under a different plan and then when I moved out I had transferred the vehicle into my name with my own Progressive policy. They have since asked me to provide proof of garaging in which after 3 phone calls I finally got told that the title of my vehicle would be accepted as proper proof of garaging despite the fact they clearly stated before that they were just looking for a mailing address as to where the car would be parked. I live in an apartment complex so my mailing address is where my garaging address would be. I have sent them previous my lease agreement a change of address letter from USPS which is a federal based document and the registration from the TXDOT.

I have been with Progressive auto since 2016. They rewrote my policy in 2021. We have never had an accident or tickets and yet every year the price went up. I believe the straw that broke the camel's back with me was when my husband financed a car and they upped the price of insurance to more than the amount we were paying monthly for the car and this was with a 1000.00 deductible. I began to shop around and found that better coverage with 500.00 deductible at another company was significantly lower. I refused to renew my policy with progressive. Was beyond happy to get away from them and kicking myself for not doing it sooner.

Progressive assigned 5 adjusters to my claim, including one (Drew **) they never told me about. After refusing safe repairs on my 2019 Volvo, they terminated my rental the day after I filed an Insurance Commissioner complaint. Drew agreed to authorize repairs 9/3 but has ghosted the shop for 6 days. The shop owner confirms 8 other Progressive claims experiencing identical delays. Currently pursuing complaint with WV Insurance Commissioner for unfair trade practices.

I contacted Progressive for an insurance estimate for my cars online. One of the required fields was my phone number and ever since filling out that questionnaire I get 5-10 spam calls a day. This infuriates me as most are fraudulently trying to sell something. Obviously my number was sold to a list for others to use to contact me and try to sell me something. That alone for me is like an invasion of my privacy and I won’t give progressive my business.

I live in NC. They have over doubled my rate with no changes, claims, or accidents. Went from 332 a month to 657 a month. Horrible customer service. I’ll NEVER do business with this company again nor recommend anyone else does.

Just cancelled my policy with Progressive effective 9-15-25, they told me they won't send me a refund check, they will refund my owed money to the debit card I used to purchase the policy. When I told them that I don't have the card anymore because the account was closed they informed me that I would have to deal with the bank to get my money back! I paid them the full policy payment all at once. I asked them to just send me a check and was told NO....When they asked why I was leaving Progressive I told them that USAA gave me FULL coverage for $600 less a year than LIABILITY with Progressive!!!! With customer service like this he asked me to keep them in mind in the future! LOL, NOOOOO THANKS!!!

They Steal Money and Destroy Your Credit. Progressive Auto Insurance is an absolute scam. They continuously charge you for amounts you’ve already paid and force you to cover a mysterious “past due balance” just to reinstate your policy — even if you were current. It’s a bait-and-switch tactic to bleed you for more money. You basically end up paying double to get insured again. They have no problem taking your money, canceling your policy with no explanation, and then turning around and reporting false balances to the credit bureaus — damaging your score over things you never owed. They offer zero accountability. Customer service is useless and constantly “transfers” you without resolving anything.

I experienced the absolute WORST customer service treatment by a rep named Thomas, who was EXTREMELY RUDE, ARROGANT, INSULTING AND OVERALL UNPROFESSIONAL!!! All because I called to refute the fact that they are only refunding a very small portion of ​m​y Auto Insurance premium. I canceled the policy a few days after my account was drafte​d​​. They are stating that they have a cancellation fee of which my Broker has no knowledge of. ​The first issue was that they raised my premium due to an address change, then charged me a cancellation fee for canceling the policy! Th​i​s insurance company ​i​s such a RIP-OFF!!! I WOULD NOT RECOMMEND PROGRESSIVE AUTO INSURANCE.

We were rear-ended by a motorcycle that went up our tailgate and into our topper, they also have progressive. When they went to fix or vehicle they were supposed to fix our hitch and topper according to their policy. Progressive covers truck bed toppers under its specialized truck camper insurance policy, with protection for the camper and personal items inside. The company offers specific coverage options for custom parts and equipment for other vehicle types, such as cars and motorcycles, that can also apply to toppers. Progressive's truck camper insurance. A topper is insured under Progressive's truck camper insurance policy, which includes several key protections.

Filled out homeowner policy application online. Quote was $3728. Next day called and reviewed quote with live licensed agent. Price stayed the same at $3728. Went to purchase policy next day and price went to $5282. A different agent told me that is usual. Original quote is always performed with underwriter who uses low dwelling amount. Final policy at purchase uses high dwelling cost which always raise policy price. He then recommended changing auto which is less than other companies to offset higher homeowner. The original quote that was online was also removed. This is considered false advertising at least or fraud. Fraud is deceptive activity intended to result in unfair or unlawful gain.

Progressive Insurance has just convinced me to never use them again!! I had two vehicles under their policy. I dropped one for a lower rate at State Farm. Once I did they increased my premium on the vehicle that I still had on the policy. I understand that it was because of bundling. I asked to change my coverage from comprehensive to collision and they told me that in the state that I live in that I had to have comprehensive and collision, if I wanted to have collision. So, I switched this vehicle over to State Farm. When I went to cancel the policy with Progressive they are charging me as twice as much as I should owe for 4 days of coverage I had with them while changing over to State Farm. I asked for a break down to why it was that much, she said it was service fees. What service fees?

Progressive left me hanging with my travel trailer. A leak happened in the corner of the pop out in which went in noticed. I seen a bubble come up on the wallpaper think it was from heat. I poked the bubble to push the wall paper back to the wall. Water came out omg. So I called with having coverage with Progressive. The adjuster came out and looked for all reasons not help with my claim. The supervisor I talkedd with over Arkansas said the leakage and rot is why they did not cover. OK lol why do I have insurance then. They proceeded to tell me that camper roofs are not covered. Why do I have insurance then.

I've been with Progressive for years without issue. I moved to Florida, in 2022 taking one car (both registered in Kentucky at the time), while leaving the other in Kentucky, at my mom's for use when I came up. I received notice in 2023 that they were cancelling my insurance stating my 2nd car (still located in and registered in Kentucky) was located in Florida. I explained that to my agent, and was told it was solved. In 2025, I received my invoice for 2025/2026, paid it in full, then 3 months later, received another notice of cancellation for the same reason. I called Progressive myself, explained the situation and thought it was handled....the next thing I know I get notice, and a bill, that they added my 86 year old Mother (who had no keys, can't drive a stick shift, and had her own full coverage insurance) to my policy and increased my bill from $437 (already paid in full through 2026) to $1100 for liability only!

Tried forcing me to add my Autistic teenage son (will most likely *never* be able to drive, let alone now) and elderly mother (can't see or hear) to my policy to squeeze every possible penny from me. I'm on disability, taking care of 3 people. Non-renewing because I told them I'm not paying them for people who will NEVER drive my car, or any other. This place is DISGUSTING.

FRAUD!! They will NOT pay your claim! My daughter got into an accident and she was at fault. Progressive refused to pay the claim. They told me she was not on the policy. But SHE WAS!! They took her off the policy. Any time I added her back, they removed her within 24 hours. My daughter never had any other accidents besides this one. They are VERY FRAUDULENT. We are getting attorneys.

I do not have Progressive however someone drove my vehicle that did and hit someone. My insurance Progressive claimed they would cover anything else and they did not and they proceeded to add me to the other party's insurance without my permission, which is illegal. Very rude and do not care about anyone but themselves. Go with Geico or USAA.

Started out fine. Everyone on our policy has a clean driving record. Snap shot makes anyone look like a bad driver and it’s rigged in their favor. They raised our monthly payment from $171 to now $341 with no claims, accidents or tickets. Scam scam scam.

Absolute frauds. I have no accidents and I’m the only person who drives my car. They added my adult son because he lives in our house but doesn’t have a driver's license and is autistic and doesn’t even want to drive. I didn’t add him. I renewed my existing policy and saw that they changed my policy without permission or notice from $600 every six months to $3200 every six months!!! They took out $800 dollars one month twice! Then they took out 600$ for last month!! They charged me again mid month for $360! I have an old Honda and I have full coverage and I would never agree to a policy hike like that! My son doesn’t live with me right now and he isn’t allowed to ever drive my car!

After years of being insured with Progressive, I’m extremely disappointed with how my recent claim was handled—and ultimately denied. My vehicle was damaged during the massive flooding in Houston. We took it to a trusted shop, where both the owner and a mechanic assessed clear signs of water damage and advised us to file a claim.

This is by far the worst insurance company I’ve ever dealt with. They don’t work for you — they work for the other party filing a claim against you. When I filed a claim, it was bounced between FOUR different adjusters without anyone bothering to tell me. I’d contact my “assigned” adjuster only to be completely ignored, and after chasing them down with multiple calls, I’d find out my case had been handed off to someone else — in a different state. Two weeks later, it happened again with yet another adjuster in yet another state.

Frustrating Experience – Poor Communication and Unfair Billing**. I purchased a 6-month policy and submitted all the required documents, including mileage verification. Despite this, I keep receiving bills stating that I still need to verify my mileage. I’ve already provided everything that was requested, yet the issue continues. The company initially applied a discount, but now they're trying to revoke it without proper explanation. This feels like a bait-and-switch tactic and shows a lack of transparency. The whole experience has been frustrating and time-consuming. Based on my experience, I would not recommend this insurance company to others.

I was a customer for our personal vehicle and suffered due to one of their customers hitting my car. In both scenarios, I was at a disadvantage. Regarding the accident, the representative instructed me to get an estimate. I called multiple times and never received a callback. Consequently, I was left to pay for the damages to my car. As for our personal vehicle, a piece of wood from someone's trailer flew off and severely damaged our vehicle. They stated that since the wood hit the road first and then bounced into our vehicle, it would not be considered comprehensive, but rather collision. Unfortunately, we did not have collision coverage on it. I'm disappointed with how this company treated us. I would never recommend this company. Customer service is ineffective and their protection of customers is inadequate. Please take the the time to get quotes from other insurance companies, before going thru Progressive.

The absolute WORST insurance!!!! Horrible and rude customer service. Will make you take your own pics of accident while you have no car to drive. Will not return calls or reply to texts/emails. Will argue over everything and talk over you. Unhelpful. Rates are sky high. Need investigated.

My car was hit by a person who had Progressive on 6/9/25, she was ticketed and at fault, my car was parked, she backed into it my car was parked, I called for 3 weeks before I got a hold of someone who told me who the adjuster was, I called she never responded, finally she called after I left her a VMail, I got no help at all. Now my car is in the shop and she damaged the doors, front door was worse, now Progressive is arguing with me over some trim piece that broke when they tried to remove it, shop put in for supplement, progressive denied the supplement saying it wasn’t broke before they took it off, well they have to take it off to do repairs, they told me I will be responsible to pay that, I wasn’t even in my car when she hit it!!

Description of complaint: I been a Progressive auto insurance customer for years. No accidents, tickets and safe driving record. I am a retired senior who hardly drives. Around 1,000 miles or less. I had a 1998 Lexus ES300 added to my auto policy in 8/23 until 8/5/25 (2 years). On 8/5/25 I sold my sold to my handyman who needed a car. My policy period 8/3/25 to 2/3/26 Prem for 1995 Camry was $162 for every 6 months. I called Progressive on 8/5/25 and told them I sold car on 8/5/25 two days later then raised 1995 Camry [prem. to $294 every 6 months an $284 increase. Progressive used the excuse multi car discount. They did not honor my active prem. And I believe it to be a breach of contract. Account/Order/Tracking number: **. Desired settlement: Billing adjustment.

I participated in the snapshot program and earned a $200 discount. When I got my renewal it was actually $200 increase from last year. When I asked about this they said that I did get the discount but they just also raised my rate by $200. This is a scam. This company is corrupt. I suggest looking elsewhere.

I have expensive coverage and got a crack in my windshield. The crack has now become a driving hazard after having to reschedule my replacement twice due to Progressive. I did everything they asked and I got a letter weeks later stating they will not cover it, a windshield. Called customer service and all they could tell me was talk to claims. I said what was the point of staying with Progressive and she did not even try to get me to stay. I have never dealt with such an incompetent and uncaring insurance company.

I switched my insurance for Progressive because they promised good rate for the drivers that drive short distances, after 6 months rate went up, when I called they said nothing they can do so I switched insurance again, wouldn't recommend it. It's just a clickbait to get your money.

I am 49 years old and they are charging me $300 for car insurance. My coworker pay $89 for the same insurance. When asked what they used to determine this rate, they make up lies to scam me out of more money. First they said it depends on the make and model of your car, then they said it depends on the person. I do not recommend any Michigan car insurance company. They do not disclose the reasons why they charge you abnormally high rates, most of it is based on discriminatory practices, and that is why they do not tell you. More ** people get racially profiled and pulled over making our insurance rates higher. The car payments are already high and then the insurance cost half of the car payment. I do not want to hear anything about risk factors, because there would be no need for car insurance, if there were no accidents. You do not get to keep 100% of the profit because you do not want people to file claims.

I have never dealt with a more incompetent, unprofessional company in my life. My husband had an accident with an uninsured driver with no headlights on a dark street. Thankfully, we have coverage for uninsured motorist. It has been 30 days since the accident, we have talked to the claim adjuster once. We have no idea what is going on. We call every day, hoping he will answer. We talked to his supervisor and he just defends him and says he is busy. This is so crazy. 30 days!!!! This should be done by now. Our car is totaled but we are still making payments. We can't even get approved for a rental car because we can't get ahold of our claims adjuster JAMES **. Don't use Progressive for anything!!!!! They are Horrible!!!

This is the worst insurance company I’ve ever had. I’ve been trying to add a driver for over a week and they’re saying they can’t do it because of technical difficulties but they are able to still tack on hidden fees all made me add additional drivers that don’t even drive my car. They are in the home so they had to be listed as drivers which made my insurance go up. This company is a complete joke.

Don't bother!!! Worse insurance company I've ever had since driving for 45 years!! The price goes up every time I open app! Excuse after excuse. I kept them for only 2 months and canceled and then they charged me more fees!! They will give you a price upfront and then 1st month higher!! DON'T CHOOSE PROGRESSIVE, SHOP AROUND.

I gave a one star because I could not give a zero. Although my experience with Tiffany from Progressive has been good, my experience with the claim agent Lisa ** has been horrible!!!! She is unprofessional, doesn't communicate and truly do not care about you or more importantly her company. She has caused me so much stress and anxiety during the ordeal with my car being totaled that it's causing me sleepless nights and panic attacks. If you ever have LISA ** as a point of contact, please request another agent as you will receive zero communication until it benefits her. I have never thought of suing a company before, until now.

Stay away. Absolutely the worst insurance company I've ever dealt with in my life. Had full coverage insurance on one vehicle. I got ran off the road or ran into a curb. I voided contact with the car and they put me a fault because there was no contact with the car. They said I should have hit the car and let the car hit me and then they covered my vehicle but gave me way less than the value. Second problem next car I got hit a deer. Again full coverage comprehension collision everything two days short of a month to get a claim approved. Said I was being investigated for fraud when the deer here was still in my headlight. Ridiculous. Stay away at all costs. If I could give them one zero stars I can give them zero. Stay away from Progressive Auto insurance and if they're this bad with auto insurance I would I would hate to see what they are more home insurance. Stay away.

I wish -0 stars was an option because Progressive's Underwriting team members are liars and thieves, they're notorious for acting clueless, accusing & reporting inaccurate information that'll ruin your credit. They add random people to your policy WITHOUT CONSENT. They'll price gouge your policy even if YOU'VE NEVER FILED A CLAIM & don't bother to ask why, as they'll give you a bs excuse that has ABSOLUTELY NOTHING to do with you. There are MANY complaints filed on BBB regarding Progressive's bad business practices. I WOULD NEVER RECOMMEND Progressive Auto Insurance. These auto insurance companies need to be BANNED from doing whatever they deem necessary to consumers.

Progressive has been steadily increasing my auto premium over the past 5 years. I've continued to pay the bi-annual increases without complaint. I've never filed a single claim with them over the past 5 years. This month, due to fraudulent activities, I canceled one of my credit cards. I did not realize that this was the credit card I had on file with them. When the autopay failed, they immediately added a $30 surcharge to my bill and downgraded my rating, even though I made the payment the very next day when I received the alert. I was upset and shopped around for a new policy. Today, I canceled my 5-year auto and home insurance with Progressive. I saved a whopping 65% with my new auto policy and 17% with my new home insurance policy. I voted with my dollar, and they lost another customer. I highly recommend not sitting back and simply accepting their annual premium increases. Shop around for better rates.

Horrible customer service experience! Someone hit my car, and instead of helping, Progressive advised me to file through my own insurance, saying their process would take weeks otherwise. The assigned agent, Reynaldo **, was completely unresponsive, ignoring calls, emails, and texts. It’s been 4 weeks, and my claim is still not settled. This level of indifference and lack of communication is unacceptable. Avoid Progressive if you can; I’d give them zero stars if possible.

Had been with Progressive for several years and had no complaints. Then a few years ago, my rates doubled. No tickets, no claims. Then following policy renewal, it increased again. It was becoming unaffordable. Earlier this week, my daughter got her license and when I added her to the policy, my jaw hit the floor. I literally cannot afford it anymore. Last year, my son had an accident. No citations given. No police report. And MY insurance company denied my son 100% at fault, which was impossible if you know what happened. Extremely poorly, average, unprofessionally handled. I switched carriers today, and even with my newly licensed daughter on the policy am paying less than half of what Progressive was charging me before she was covered. Good riddance, Progressive.

Had insurance for only a month cause found a cheaper quote. Request was taken and payment taken. Did what was requested of me then thought was resolved only to find out without notice I was put in collections by them. Unacceptable. 👎

I currently have Progressive but will change as soon as my claim is over. I got into a Car accident on June 29, 2025, and submitted my claim on the Progressive app on June 30, 2025. They assign me a claim representative, her name is Ginette **. I was not contacted at all. I, myself had to give them a call multiple times, in which they never answered. I then submitted a message on the app providing additional information and told the representative to call me. I still did not receive any contact from my claim representative nor the company for multiple days. I continue to call and finally my claim representative answers. I ask about the status of my car and where are we at in the process. Ginette states that they are still waiting for the police report, but fails to tell me that they never requested the police report. I call the county office myself and retrieve the police report and upload it on the app.

I recently switched my auto insurance to get a better deal. I was in touch with Progressive a week prior to let them know what I was doing. I made it clear that I wanted to avoid any extra fees, as I was in no hurry to switch. I was assured when I switched (2 days prior to my automatic payment) there would be no charge to my credit card.

A one star rating is too much. A Progressive Policy Holder hit my vehicle and another vehicle. We both were obeying the speed laws when the Progressive HIT/RUN (UBER EATS) driver crashed into our now totaled cars. May 20, 2025 was the accident, and as of July 12, 2025, I have dealt with 4 Progressive Claims Adjusters. Each one claiming that they were/are waiting for the police report?!!! Progressive is a total sham and scam. I have also filed a complaint with the California Insurance Commission and will now seek legal counsel. My insurance company has paid off my vehicle and medical expenses. As for Progressive, I am not holding my breath. I have uploaded my Totaled Jeep Grand Cherokee Limited. By the Grace of God, I and others are still alive.

Was forced to get insurance for Carvana purchase which I backed out of Progressive won’t reimburse! I filed complaint with NYS insurance fraud! Progressive rips you off. They refuse to reimburse and god forbid you have accident and they are your company.

1 Star – Snapshot is a Ripoff, and Progressive Knows It. I had one of the worst insurance experiences ever with Progressive’s Snapshot program. I was out of the country for 4 weeks and not driving, so naturally, my phone wasn’t sharing location data. Despite that, Progressive decided to charge me extra — apparently as a penalty for not sharing my location while I wasn’t even in the U.S.! To make things worse, they never sent me a bill or any kind of notice. I found out about the charge 4 months after canceling my policy. Talk about shady business practices.

I got an auto quote which is affordable, then after I agreed and signed up, it increase a little bit which is fine at first, then after I paid in full they increased it again for more than 200. I called cs, they transfer me to billing then they transfer to underwriter then they said to wait. they will inform the higher ups. after keeping me on hold they hung up and never called me back. I will never believe them anymore....

Absolutely AWFUL experience. Police report and other drivers' statements both confirmed that they were the at-fault driver and Progressive said we were both liable. NEVER received a phone call from the claims adjuster, their supervisor, or their supervisor's supervisor. Closed my claim without allowing me to receive payment as well. Do not use Progressive. You will regret it.

Tried to get a quote online. Was much lower than my current insurance, so I saved the quote and the next day cancelled my current insurance. When I went to buy the quote, right before the payment step, they suddenly do this history check through a third party and my premium went up $400 for a couple roadside assistance claims that they categorized as "not at fault accidents". WTF?! They leave that part until right before you pay to try and suck you in with a false premium. I will never buy from a company that uses underhanded methods like this.

06/21/25, I filed an auto claim with Progressive after a tornado dropped a building on my car. The soonest they told me they could get an adjuster out to look at the car was the 11th of July. Three weeks. My boyfriend's insurance had agents out within a week, and he had damage payments a couple days after that. His company is a smaller regional company with less resources than a nation-wide company like Progressive. I called to see if there was any way to expedite the process, and they very generously moved the date to the 9th.

Horrible experience with Progressive Auto Insurance. The representatives are untrained and rude. Even if you pay your premium in full, they will still bill you additional fees. They do not care about their clients. A total scam.

I hate the customer service. I love the insurance. I have two premiums with this company and they sent a notice that a monthly payment was not paid when I call customer service. And explained Both of my premiums were pay in full at the time of purchase. Yet the representative says, “I don’t know. Maybe you don’t have enough money in your account for a monthly payment.” What…? Disrespectful.

So upset with Progressive. I took out Auto insurance for myself and my husband plus daughter with a permit. Cost was $1360 for six months. Told them my daughter was sitting her test that month and asked how much extra it would be if she passed. Answer: a few hundred dollars. Took out the policy and paid in full. Daughter got her license. I called them to add her. Couple of days later I received a payment letter for an additional $2,000!!!! Spoke to a supervisor to cancel policy (as competitors are far cheaper) and was told that I would have to pay a short-rate penalty and would only get $540 back. Supervisor absolutely would not see my point of view, spoke to me like I was an idiot and reduced me to tears. Either I lose $820 and find insurance elsewhere or I pay $2000. I would never have taken out the policy if I'd known this would be the cost. Rip-off merchants and totally inflexible staff.

I had Progressive Insurance for about 2-3 years. I enjoyed their rates compared to other companies & it was great at first. At the end of 2024, I was in a minor fender bender. I was at fault & given a warning by the police for following to close. There was no visible damage. The other party wanted to exchange insurance information & I can understand that.

(This review is about the insensitive handling of my claim by the claim adjuster). Hello, I was rear-ended on the freeway by a driver who also drove off immediately from the scene of the accident. This resulted in my vehicle being totaled. The incident was in February of 2025 and I did not get a settlement on my vehicle until late June of 2025. The initial amount offered was not anywhere near the current value and was continually being lowered as more and more excuses were being given by the claim adjuster.

This is the worst insurance company I've eve had! Beware of the Snap shot device. It killed my battery and made the computer system go completely haywire while I was driving and almost caused an accident with my child in the car. I've never had any problems with my car prior to plugging it in and keep up on all routine maintenance. If you don't believe me just check the internet to see if others have had this problem after using these devices. They are even being sued for this! This company is a complete joke, and no one should ever trust them!

I was hit head on by a drunk driver but my experience with Progressive since the collision has been equally as painful. The adjuster and his supervisor have been unresponsive and completely unreasonable. I have been without my car for over 2 months due to their untimeliness and ridiculous estimates for repairs which has halted any work from moving forward.

We were rear ended in our brand new truck by a driver insured by Progressive. Less than 1000 miles on the odometer. A real kick in the pants. We have pictures, video and the other driver admitted fault. Progressive dragged out the initial process and did not admit fault for 30 days. Once they accepted responsibility they forced me to use their app to upload pictures and videos, which we already submitted weeks ago to the person responsible for our claim. It’s been two weeks since uploading videos and we are still waiting for approval to have the truck repaired.

Let’s call this what it is: bait and switch—disguised under the thin veil of “market fluctuations” and “environmental factors.” These so-called progressive business tactics are anything but. They lure you in with an appealing, low-cost insurance premium—just enough to get you comfortable—only to blindside you with a massive, unjustified rate hike just six months in.

I totaled my vehicle in December. It is now 6 months later and Progressive has not paid off the vehicle to Capital One. I am given rep after rep who supposedly is working on my claim. I asked for a Manager or Supervisor and was just given another low level rep (Mike). I have my homeowners insurance with Progressive but I will never use them again once I am paid off for this vehicle. I had to get my Attorney involved to get this expedited.

We had this company for 6 years, and at first was less expensive and was ok. Had one payout but felt it was not handled 100% in the sense that the other party we felt milked the company and made up things that simply did not happen. The other party received $14,000 and literally there was no damage to his car when my husband drove away. Please remember to take pictures and videos at the scene of the accident. OH MY! The other party had been in another accident recently and even said that to my husband when he bumped the rear end of the other party's car with no damage. BE AWARE: as of 6/14/25, this company does not give any discount for taking driver courses.. We submitted two and then they told us, even after telling us how to submit them, they don't give discount for this. Also, one person at the company literally changed our policy without our OK, and which we never even mentioned to them to do.

We have had Progessive off and on for a few years and they were great until this last two weeks when it all went downhill. The amount we were quoted never did happen, it was about 100 more, but I kind of expect that from car insurance anymore. I decided to call and just ask about it, with the hopes of getting a lower amount. By the end of the call it had MORE than doubled. The underwriter lied flat out saying there was a law in my state that required my NON DRIVING daughters to be on the insurance, just because they are over 16, they don't touch the car, but they are still a "RIsk" and there's a nonexistant law requiring them to be on the plan, not as drivers but it raised the plan 100 just for that. Then I have a son who ONLY has a permit, and therefore is NOT required to be insured yet.

I processed the payment upfront for 6 months and the sales rep told me that I will not be charged more. After 20 days, I got email for another 17 bucks charges on my account stating since I removed my card from autopay, that discount has been removed from my account. Not sure when I processed the payment in full that what balance was left behind. In addition to, Sales rep did not update me for this. I must say Progressive is not reliable at all and will charge you more even when you pay in full. Better to use other service.

I’m deeply frustrated with Progressive Insurance. Without my consent, they added a family member to my auto policy who has not lived with me for over three years. This resulted in an outrageous increase to my premium. When I called to dispute the charge, they asked invasive questions and demanded proof about my daughter’s residence—despite the fact that I never requested she be added to the policy in the first place.

I dropped my Progressive Auto Insurance today. My premium for the next 6-month renewal more than doubled. When I inquired, I found out my driver rating had dropped because I turned in a small claim two months earlier. I struck a yellow post on the passenger side of my vehicle and dented both doors. I have never turned in a claim in my 50 years of driving and the cost for the repair was $1,000, so not a huge repair. They told me this would stay on my record for 6 years. Had I known this, I wouldn't have filed a claim, but then why have insurance.

I wish I could rate Progressive a zero star. Word of advice run for the hills. For starters customer service is so poor its not even funny. My billing for renewals $347, $410. $522. When I all Progressive I was told parts are getting more expensive, granted I never put in a claim. They also said it went up because I had an improper turn, to be transparent a ticket I pain $100 for. The insurance went up over $1000, of course the agent had the nerve to tell me it's only $600. I can't imagine how much it would be if I had an actual accident.

They are terrible. My 2025 new vehicle was damaged over 7 months ago; was not my fault and the other party did not have insurance. They expect me to pay over $8k to get my car fixed back to new, because they want to only pay a certain amount. I had to invoke the appraisal clause just to get my car fixed back to factory and still going through that process despite the repair on my vehicle being completed three weeks ago. I would leave them in a heartbeat if other insurance companies were not in cahoots with each other, i.e., charge you the same amount as your current insurer despite the accident not being your fault simply because the current one paid out. I pay for insurance to get my car fixed. I do not advocate violence in any form, but I can see why NY got taken out.

Progressive scammed me out of the money to fix my car only to have my car almost blow up on me because they lied about nothing being wrong with my car. Then they told me I had a refund coming and a month later said I owed them 300 dollars. No lawyer would take my case to sue them because we are in Florida and the Florida laws are supposed to protect the insurance companies and fraud the customers. Stay away from Progressive if you know what's best for you. I have now been without a car after paying money to them to fix it. They lied about the scans and they lied about what was done to my car but blamed me.

I'm an Emerald customer means: more than 10 years without any complain. Now thanks to underwriting specialist Lori S. After a phone call regarding to automatic changes made on my account...email me an no renew alert...That's sad ...

I had no problems with them until they suddenly added someone else on my policy, never saw the email or notification of them asking for verification, then without any confirmation from me they just added the person onto my policy without my knowledge which in turn jacked my bill up more than twice what I was paying. Then when I went to fix the problem they gave me the run around, which took two days to fix, and at the time said they wouldn't return the money, instead they said they could credit my account, just to find out like two days later they did return all the money they took, then decided to send me a cancelation notice if I didn't pay, as well as a late fee. They then said there was nothing they can do about it unless I pay the bill...

Purchased Progressive through a third party broker. Found cheaper insurance on my own, so we called the broker and canceled Progressive car and motorcycle insurance. Next thing you know we were getting a bill from Progressive for the insurance we canceled. Less than 30 days later came a collection notice from Progressive. We returned it stating that we had canceled and owed nothing. We didn't hear a response until about 30 days after that ... we got notification from the state wanting to charge us a fine, because Progressive told them we were uninsured. Fortunately we were able to get the fine removed because we could prove we are and were insured by a company much more honest and with better integrity and customer service than Progressive. Progressive, however, is still claiming we owe them, and the collection notice stands. Stay away from Progressive and their creative, dishonest billing.

I'm four phone calls in and over a month of trying to get my parents, who have their own vehicles and insurance, not included on my policy and Progressive still can't manage to solve this. Add to the phone calls, two made to a spam call center because Michelle, supposedly a senior in underwriting, gave me a fake number for a different department to follow up with.

I received an email stating a claim was filed on my auto policy. I called the number on the email and was answered by AI. AI gave me phone number of claims adjuster. Then AI connected me to adjuster. Call disconnected. Called again and once again AI connected me to adjuster. Message telling me to leave a message. Called again and kept telling AI over and over that I wanted to talk to a human being. AI finally connected me to a person who told me my vehicle was involved in an accident and claim was filed but would not give me any other information. She gave me phone number of adjuster's supervisor. Supervisor told me a claim was filed in Florida and that the claimant had the same name as me and the same policy number as me. Said she would have adjuster call me.

My policy started at 96.00 a month, within a year it went up to 158.00. No accidents, no tickets, no reason given. I just switched to one of their competitors for a 110.00 a month cheaper. Yes that’s right, less than 60.00, saving me more than a 110.00 a month from a known insurance carrier. Do yourself a favor, shop around! My review of Progressive 👎🏻👎🏻.

Switching to Progressive over six months ago was great. Saved me money on my car insurance monthly. Filed a claim due to a car break in that was not my fault and paid my deductible to get it fixed and from $112 a month they went up to almost 160 a month after I filed a claim a few months later. So I file a claim and you paid out for a a car break in to repair both windows and paid me and then go up on my rate so you can retrieve your money back. Great job Progressive. I think The General is the best insurance and cheapest.

Very BAD. I had a claim due to animal damage and it's four weeks not settled yet and they come to me once a week and ask the details which I don't have and say will get back. But no one have the sense of urgency for resolution and I never had this horrible experience with any other

Will not cover when in an accident. I was struck by a motorist who ran a red light, confirmed by a state patrol accident report and still won’t cover the claim. Said I should go through my insurance and let my insurance get reimbursed. If you know what’s good for you, never purchase anything from Progressive.

Absolutely horrible customer service and policies, they increased our auto premiums by double right in the middle of the policy with zero claims. Huge corporation who routinely bullies consumers and changes terms midstream and couldn't care less about their customers

Never insure your car with Progressive. My car was damaged due to flood and they just refused to pay saying that it was mechanical damage. If your adjuster is Xavier ** or your claims person is Erica **, be prepared. they are liars and twist the facts to make sure that you never get your money. Worse insurance company I ever dealt in my life!

I made the switch from State Farm to Progressive insurance and by far has been one of the WORST decisions I have ever made! I was in a horrible (not at fault) accident that left my car with dents, dings and scratches all over. I sent in multiple photos of the car just a few weeks before the accident, clearly showing that the car had no damage for what I was claiming. And what did Progressive come back and claim? That they weren't able to determine from the photos that the accident is what caused the damage to my car. I am cancelling immediately! Good luck to anyone with this crap insurance!

I had Progressive since early 2020 5 years. Their rates were good in the beginning for 1 vehicle. When I got another vehicle the rates went up typical. When my policy renewed the rates went up 100 percent and because I traded my old car for a newer vehicle the rates went up to almost 900 a month. This company is scandalous and does not deserve any rating..

Progressive Auto Insurance is one of the worst auto insurance companies I have ever had the displeasure of dealing with. Their customer service representatives repeatedly lied to me about policy rates, another gave me a false name, several others lied to me and told me that documents (which would have lowered my rate) cannot be emailed to Progressive, (Yes, they can. It's the same email address Progressive uses for sending document links to customers), instead they claimed I had to send the documents to them via snail mail, forcing me to have to pay the higher rate that month; another rep told me that my insurance rate was high, ($549 + change per month for one non-luxury car, no claims and a perfect driving record), because of paperwork I needed to sign and email back to them.

This company is criminal in nature. I was in an accident that was somebody's else's fault. Progressive was my insurance as well as the other driver. Progressive will work to see you get nothing for your losses. Only winner is Progressive. I had gap insurance but lost all of the $18,000 paid by me for my car partially because the valued my car far below bluebook value.

By far the worst insurance you can get. They charge an arm and a leg and then when an accident happens they deny the claim. I will be leaving this insurance company and do not recommend it to anyone. Stay away from them, they will burn you.

This is a den of thieves and liars. Stay away at all costs. We recently got in an accident and they basically lied to us through the whole claim process. We were stopped at a light, and had been there for several minutes when someone hit us. So we call them to file the claim. We ask if we will need to pay the deductible. They say no since it wasn't our fault they will have the other insurance company cover it. Mind you we have multiple dash cameras so we could clearly show that it wasn't our fault. So we go ahead and file the claim. Then we get a claim representative, one Madeline... I won't use her last name. She then proceeds to tells us that she has us covered and that she is in discussion with the other party's insurance to get them to cover everything.

Worst company ever. Been with them for years. My son turned 15 isn't driving my vehicle and they charged me 300 extra that month. Scam rip off artists. They lie and play games. Customer service is horrible.

Going on Day 5 of NO resolution from Progressive for overcharging me and changing my policy without notification to the amount of $1482.90 in the past 2 months. They added a fictitious name to my policy, has no valid motor vehicle report, and said they lived at my address. So, this person does not exist, but they add him to my policy without my approval? Said it is up to me to prove he does not live here. NO, you need to prove he does! He doesn't even have an MVR according to their records! Day 5 of being told daily that they will have a supervisor call me back. STILL WAITING!

I'm trying to get a quote for my car but they required me to provide them a W-2, W-9, Pay Stubs, Rental and Renter's Ins, Phone bills and Utility bills. It is ridiculous!!! I have had auto ins from other agency, never have I had to provide those documents.

Involved in accident where other driver had Progressive. I’m in the same lane for a couple miles. Driver in left lane entered my lane abruptly and struck my drivers front of vehicle causing $7000 damage. After 2 weeks Progressive found me at fault. Now I must claim on my own insurance. Driver of other vehicle admitted fault from fast lane change. Flo is fake.

These people are absolute frauds, think twice before doing business with this company. My vehicle sustained damage due to a falling tree branch due to wind, I had full coverage, they wanted to junk my vehicle with a trumped up estimate that included parts that didn’t even fit my vehicle. The claims rep, smug adjuster, and customer service reps could care less and were hard to get a hold of over the phone and app. They quoted the job at 11K, I fixed it myself for $1,500. They didn’t give me a dime because the title is held by a lien holder and they didn’t want to pay for the repairs. These people kept me on a hook for a full month thinking that somehow they would help me. They never did, stay far away from this corrupt company. What’s the point in having insurance if they’re not going to cover repair costs.

I received a quote last year and chose the 6 month payment. Now, 6 months later the rate increased 15%. Are quotes no longer good for a year? Several years ago I got a quote via their 800 number. The next day I called back to go with them and I was told the quote was only good for the day it was given. The new quote was very much higher. Nearly $200. Shameful business practices.

Progressive is a pathetic and awful insurance company. If you want zero coverage, high rates, terrible customer service this is the crap company for you. Oh & you're better off totaling your vehicle or getting severely injured in an accident if you need any type of reimbursement. They can spend $3.5 BILLION on marketing and advertising each year but won't pay for any out of pocket expenses accumulated after an auto accident. 0/10 recommend to my worst enemy.

They trying to bully me into taking a low ball. They are splitting hairs trying to tell me that my tires have low thread, existing damage that wasn’t there before the accident. Trying to steal $3,9000. I’m paying more than $6000 a year in premiums.

Progressive Refund process sucks and they are big Cheats. I shopped with them for Home Insurance policy, they said they could come up with lower premium if I bundled it with Auto, then they come up with a very low premium for Auto insurance. Unsuspecting of their intention to cheat me I go ahead a buy the Auto insurance with full payment, and then they proceed to quote me for Home Insurance and that fails. Called the Customer Service, and they said they can do nothing about it. I cancel it my Auto insurance immediately and ask for a refund, the CS said they will only refund the amount as Check which can take up to 10 to 15 business days. That really sucks, if they took money online through CC or Paypal they should immediately refund it.

Bait and switch. When paying quote online to what is stated online, paid in full after matching policy to what I had for home and auto was 3200 for both. When after paying in full was 3200 just for auto. I thought I was a saving of 200 for both with my current carrier. Total bait and switch.

I enrolled in Progressive because they offered a competitive rate for my level of coverage. I enrolled in their Snapshot, allowing them to collect my personal driving records in good faith with their promise that it would result in reduced rates. At the end of my 6-month policy period, I received a "3 out of 5" star grade for the driving review, a pat on the back, a proclamation that I would somehow get an $18.00 discount off of my next policy, and yet my next policy quote shot up $80. I pulled the Snapshot off of my car the same day & threw it in the trash. Back to shopping for a company that's not gonna bait and switch me.

From the beginning Progressive made an error copying info from agent. This mistake was not caught till after I signed up and cancelled other insurer. It changed my rate up. Then that mistake kept causing issues trying to get app on my phone. One mistake after another.

I never enrolled in Auto-pay, but they tried to recharge the card at renewal. The card had expired, so that didn't go through. I used a separate card, and made sure this time they did not have Autopay enabled. But that incurs an additional charge (I was never made aware of this). No worries, they sent the bill for the additional amount so late (despite when they said they actually mailed it), that to pay that additional bill would also incur a late fee. So I found better, similar priced insurance and cancelled the policy. But they "prorated" the first month higher, reducing the refund nearly 10% of what it should have been. Is this somewhere buried in the complex paperwork - maybe. Is it a fee for early termination - no, as I checked that. Is it a way to screw over customers and line the pockets of CEOs - absolutely. Pick any other company.

Absolute scam of a company. Dropped me after 1 month of coverage. I’ve got a clean driving record. No tickets, no at fault wrecks. They said I can’t prove garaging. Keep in mind this is a state minimum, liability only plan. And 2 months later I get an email saying there is an over due balance that will hit my credit.

I had been with Progressive car insurance for more than 10 years and home insurance since 2019. I recently had a car accident on 02/21/2025. The other driver was completely at fault. I had dashcam footage as proof. I asked progressive claim adjuster 3 times (on 3 separate occasions) to send me message/email how to submit the dashcam footage to him. He never send me message/email how to submit the video. The claim adjuster did not answer calls/his phone went straight to voicemail every time I called him. He also did not listen to his voicemail because based on the conversation that we had, he repeatedly asked me questions that I had already left in the voicemail for him. During my call with him, he said he reached out to the other driver multiple times. I said I was not aware of that because he never told me that. He said that he “did not have to tell me” any information.

They don't care about protecting their customers, only about raising rates. I was hit in a parking lot from someone backing into me. It was in a bank parking lot with lots of video and I took pictures. They didn't even attempt to investigate. They told me because it's a 50/50 state both parties were responsible. So, I get hit with no damage, the guy who hit me gets $750 from my insurance and my rates go up $1,200 each six months. Definitely time for new insurance and a lawyer.

They quote you a rate then have you sign up for Snapshot their mobile app. Let me tell you it's a piece of garbage. I haven't had any points or accidents in 40 years. I live in Dallas. Lots of crazy drivers cutting you off riding your bumper and just nutty driving. I drove carefully but have to hit my brakes a lot due to traffic and crazy drivers. Snapshot gave me a 1 star review because of my braking. Imagine that? In one of the most dangerous cities to drive in the United States a computer said I was a bad driver. I drive for Lyft. 5 stars with their driving app. Progressive is a complete crooked company. They'll lie about your driving and drive your rates up. Trump needs to shut this Company down. Complete crooks...

You start out with one price that's acceptable then you want to charge $2 if it goes through my account $6 if I use a card. That makes no sense and then you told me the next 3 months it's going to be double payments. Have you lost your mind especially for someone on Social Security. If they had a minus star you would have got it.

I have had car insurance with Progressive for a few years now. I had never had any problems with them until recently. On February 18, 2025, I went to lunch at my local QT which is my normal routine I usually grab something under 6.00. When I tried to check out my debit card was declined. Upon further investigation I found that they had taken 800.16 (about a week and a half paycheck) from my account instead of the normal 221.00 monthly payment. Their actions cost me NSF plus other bills that I could not pay.

I have been with Progressive for the last year I swapped in hopes of a cheaper insurance company. My driving record is, three tickets in my 26 years of driving, one no-fault accident. Only one ticket shows, others are that old, this year the one goes away. I've never missed a payment, I'm never late. They upped my premium with no prior notice of Change, I sent the email I received that shows yes policy was renewed but no changes made, 202 is your monthly payment. I wake up to my account overdrawn by 60 due to Progressive taking 537 out, apparently my monthly went up. I contacted them and basically was told they have the right to charge me what they want whenever they want to. I dropped a car on the insurance due to it being nonmobile for a few months, I went to add the exact same car back to the policy, they are trying to charge me 200 more per month for the car that is older than the one that is insured through them.

I strongly urge you seek a different insurance company. The customer service is terrible! My vehicle has been at a collision center waiting for damage appraisal for 3 weeks. The claim handler will not give me a date. The collision center told me that this is how Progressive operates and they have several cars waiting for an appraisal. It can take up to 6 weeks for an appraisal. In the mean time I'm without a vehicle.

After 8 years of driving with different insurance companies, I decided to try Progressive for 6 months, and honestly, it has been the worst experience with an insurance provider. From the start, customer service was terrible. Their agents are poorly informed, and every time I called, I was put on hold for excessive amounts of time. Most calls lasted over an hour. After waiting endlessly, I was often disconnected. When I did manage to speak with someone, I was transferred from one agent to another, and none of them seemed to know what to do.

Worst insurance company you can deal with. One of their clients rear ended me and I got a minor concussion and my vehicle is badly damaged and they do not want to deal with or talk to me in a timely manner and they keep hanging up instead of talking to me. Went to the office in Copperas Cove. The person was not helpful in the way that you would think. She did mention lawyer though and thanks to her I got one and now they will have to deal with the lawyer since they don't want to help me.

My experience with America Strategic/Progressive House Insurance has been the worst. The one-star rating is being gracious. Indiana Unfair Claims Settlement Practices Act requires insurers to act in good faith. This includes a duty to communicate, investigate, and resolve claims in a timely manner. There was a complete lack of effective communication from the agent assigned to my claim—she never once reached out to me by phone. It took 44 days for an adjuster to visit and assess the damage to my kitchen. The claims agent ignored several of my emails and prioritized her holiday vacations, showing little regard for the urgency of my situation. When I called to gain a better understanding, her rudeness was evident, and the call lasted only 7 minutes.

Progressive is a SCAM!! They have been charging my husband and I insurance for our daughter who only has an ID, no license. This has been going on for the last 2 years. I called and was told that we needed to exclude her, but she was added without our consent so why should I have to exclude her? I was then told that it was an underwriting issue and transferred. Underwriting gave me the same illegal sounding and scammy info about her needing to be excluded.

I spoke with a Progressive agent over the phone to sign up for new auto insurance. After going through the entire process, the agent gave me a quote which I agreed to. Moments later the agent told me that he had to increase the quote due to an auto accident in 2019. The agent stated even though I was not legally at fault for the accident, my rates would still increase. I was in disbelief. I asked the agent why I was being penalized for an auto accident that was not my fault. He stated that's just how it is basically.

Been a Progressive policy holder since 2016, cancelled today due to continuing increase to my monthly and premium. I was currently paying $4,611.00 for a 6 month premium that covered two drivers and two vehicles and was mainly only PIP coverage/minimum state requirement and nothing extra. I just saved $4,000 by switching to GEICO!!! I'm so thankful I don't have to be taken advantage of by Progressive Auto Insurance and was truly saved by GEICO. Skip Progressive and go to GEICO. The entire world should be aware of the scams Progressive uses on their customers. It should almost be a crime!

The worst customer service I’ve ever experienced from an insurance company got into a wreck in my vehicle and they’re telling me that the damage that was done on my passenger side was not caused by the accident that I was in. Were you in the vehicle when I was in that accident? I think not. I have been treated as if I’m lying, blatantly disregarded and I will be changing insurance companies, horrible, horrible service. They would do anything to back out on fixing your vehicle.

Horrible company. Once we made a claim they dropped us prior to repairs being made!!!! Absolutely criminal and unacceptable! Just a terrible company. Only want it our money then when you need them they drop you for making a claim…. That’s why we have insurance.

Beware of Progressive! This company is a nightmare to deal with. Not only do they gradually raise your rates without clear explanation, but they also try to charge you for coverage you didn’t even use. I switched to a different insurance carrier at the beginning of the month — the same date I originally enrolled with Progressive — yet they still tried to bill me for the entire month, even though I was already covered by my new insurance. It feels like they’ll do anything to squeeze extra money out of you. Shady practices and poor customer service. Stay away and look elsewhere for your car insurance.

PSA!! Progressive Insurance added a stranger to mine and my husband’s car insurance policy without our knowledge, without our consent. We noticed our insurance premium jumped up and upon inspection we found that Progressive added a 67 year old man, with a suspended/revoked license, that allegedly lived in the home we live at one point. Progressive refused to remove this stranger from our policy without a written authorization to remove him, though they didn’t request our consent or authorization to add a stranger to our policy.

This company doesn't even deserve one star but it's making me put one. These crooks are legal thieves. They will quote you extremely low and then within 3 months of being with them if not sooner, you will at least double your monthly premium if not more in my case.

I have experienced significant frustration with Progressive Insurance due to unexpected premium increases and unauthorized additions to my policy. Despite maintaining a clean driving record, my premiums have risen without clear justification. Additionally, Progressive has added unknown individuals to my policy without my consent, leading to further increases in costs. Attempts to resolve these issues with their customer service have been unproductive, leaving me dissatisfied with their practices.

I am extremely disappointed with Progressive Auto Insurance and their unprofessional handling of my policy. I had both home and auto insurance with them and paid my 6-month auto premium in full upfront. When my policy ended, I chose not to renew and switched to a different auto insurance provider. Without my authorization, Progressive withdrew another full 6-month premium from my bank account. I never consented to this renewal, nor did I instruct them to charge my account again. Their unauthorized transaction caused my bank account to be overdrawn, leading to unnecessary financial stress.

I just changed to State Farm. Been with Progressive for 8 years, they kept upping my rates, went from paying $58.67 to $22 for liability insurance. I have no claims in the 48 years I've been driving, what a RIP OFF.

They add a driver to police without my concentration for knowledge of doing so then proceed to try to charge me for the driver even though they had no business on my insurance.... Finally got the person off the policy but then proceed to tell me that I still had to pay for them for the driver being on the previous month even those I didn't okay them being add.... Nor had the knowledge of it till the bill came due! They are worthless company of nothing but Consumer fraud and the policy rates are ridiculously priced

Absolutely horrible. Absolutely horrible. I got a policy and then 6 months later got into a crash. The claim agent assigned to me didn't respond to my calls or emails for a week. They told me to take pictures of the accident on their app and I followed their directions to take good ones only for them to tell me I had to wait more because the pictures weren't enough. They ended up refusing coverage because of a technicality-a mistake I had made when applying for the policy (a mistake which was to their benefit because I had to pay extra because of it). Even after refusing coverage and saying they should never have given me coverage because of the policy I made, they refused to refund me the over 1,000 dollars I paid. Huge scam. I then heard from some acquaintances about their nightmares dealing with Progressive and how it's known among experts that their MO is to find any tiny way to squeeze out of paying a cent.

The only one think I can say about their customer service TERRIBLE!!!! The guy I could barely understand kept me on the phone for 45 minutes. No other Insurance company asked ever as specific questions as this guy. After all I asked him to send me a copy of the quote via email. He said, he certainly will. Never got the quote via email. When I called the same number again somebody else responded and told me that even though my quote appears on my account which was created by the first person, he will not send it to me because if I talk to him (and he used a word the real person and certified agent in my state) I will get the REAL quote. What the heck????

The overall experience with the Progressive, based on customer service experience, it's horrible! Only one person today, from few days of conversation had been nice and professional, her name Dina. Rest of the people been very rude and makes you feel like you playing game with them, not to making any serious decisions. Only one person Dina, yes, I forgot about Girl whom making investigation about my Title also, she was been nice, they give me the opportunity to give you 1 star, before two of them conversation it's zero

People please do not take this insurance services especially car insurance, no good professionalism, no help of any kind, they just need to rob your money by some reasons, without any intimation. After taking the big chunk in first payment and later remaining divided equally payments will change according to them, App is worst and Customer service of no service promptly, have to wait on call for hours to get some kind temp solution which again gives us waiting period of 21 days. Really frustrated in just 3 months after buying insurance.

They added someone else with my auto insurance policy and charged premium. They kept saying that is policy of my county and never try to help my situation until I talk third customer care agent. After I proof that is not mine but they refused to refund and make me so many calls to remove the person and did not want to refund late fee that I supposed to take a responsibility of that bills. They rip offs!! Don't go even their policy is cheap.

Called about getting insurance for my twins who are both in the Navy. Not only did they not know how a military person can register as an address for the insurance, but I also got hung up on once I tried to inform them and wanted to send them the federal regulations that apply. I called back five times and, after finally speaking to a supervisor whom no one wanted to connect me with, the supervisor said, "We don't give any military discount, and we don't go by federal guidelines when it comes to the laws since we are an independent company."

They are at best a fake company, they over charge and under deliver on everything they promise if you depend on insurance when you need it and have Progressive you have less than nothing, because you have been overcharged for nothing!!!!

I put a car in to be repaired in August of 2024. Audi TT convertible. FULL COVERAGE and FULL POLICY LIMITS. They reimbursed me to "wash" the car but all electronics are out and my roof doesn't open and my doors locked.

Progressive no longer pays out claims. I have a 2006 pilgrim camper in great shape. I called Progressive after I discovered camper was broken into through my bedroom window.. the slide outs were forced causing damage to the track and the motor to Fry. Because it had rained heavily a fair amount of water leaked in to the camper. Causing water damage and roof damage. A month later agent came out. Immediately tried saying campers are recreational vehicles that depreciate so don't usually get coverage. Then she said in order to get damages covered I need proof of who did it and police report so they can get paid back. Also damage to slide out and switch getting blown isn't proof that it happened when it happened even though previous homeowner said that it wasn't damaged prior to selling me the camper.

Progressive added a stranger to my 4x4 insurance, forcing the bill to be almost 4x the normal amount. They claimed they couldn't get me on the phone, they so were mad about it they added this 72 year old woman as a driver on my insurance. It caused my bank account to go over and now I have to pay a financing fee for paying 4 months of insurance at once. Please help boycott Progressive: why would they add a total stranger to my account???

I put in a claim on January 24 of 2024. I was told I would get a call from the adjuster on the next business day. I never did. I have made five calls to the Progressive customer service line. Each time they told me your adjuster, Rachel, will call you by the end of the day. That has never happened. And this is as of January 17, 2025. The only reason I know what is going on with my claim is because I have to call in to find out. Trying to get a hold of an adjuster is impossible. Even calling the supervisor gets no response. I would not recommend this company.

Opened a claim due under Progressive (my insurance) as I was not sure the other party would try to file a claim even though we both had no damage to our vehicles. Progressive reported the claim as my fault and they did not even receive or pay for any damage to any vehicle and refused to dismiss the claim. My insurance premium increased to over $80 a month for no damages even being paid out by Progressive. Worse insurance company.

Progressive Insurance is the absolute worst! I got rear-ended by one of their clients and had an awful experience. We never received any answers regarding our claim without calling the claim person first, including being made aware our vehicle was a total loss. Additionally, we felt the three-day window for the rental car is not fair to people because it was still over a week before our lien was paid off.

I have had both Progressive and Geico. Geico is much better when it comes to adding and removing vehicles from the policy. Geico doesn't require any documents for you to removed a vehicle from your policy. Progressive requires documents to remove vehicles from the policy. Which is a real hassle when you buy and sell many cars a year. Not to mention I got a cheaper rate with Geico. So for that reason i will never recommend Progressive. They will no allow you to cancel the policy without knowing who your insurance provider is. WHAT A JOKE!!!! SO IF I DON'T TELL YOU WHO I'M INSURED WITH THEY WOULD JUST KEEP BILLING YOU MONTHLY.

I am writing to express my deep frustration and concern regarding the mishandling of my account and the erroneous charges imposed by Progressive Insurance. It is both stressful and perplexing to deal with a company that has shown such a lack of responsibility. I have recently discovered that Progressive incorrectly assumed my deceased father was alive and driving my car, and that my daughter, who is insured with Nationwide, was living with my mother and driving her vehicle. These inaccuracies have led to unjust charges totaling $689.00 for the first month and $436.00 for the subsequent five months. Furthermore, I have formally cancelled my policy with Progressive, effective December 28th, 2024. I have still not heard from Progressive.

Progressive is the worst insurance company ever. I wouldn’t recommend it to anybody. Bad. Progressive is the worst insurance company I have ever dealt with. I wouldn’t recommend it to anyone due to poor customer service, difficulty reaching representatives, and rising prices every six months. They also do not offer accident forgiveness as advertised.

Stay away. They gave us a quote for auto insurance for 6 months of $698. After 2 months, they charge an additional $1500 for insurance on another driver who doesn't even live in our residence. The BBB is my next stop to make sure they won't do the same to other customers.

Progressive I meant regressive sucks. I don’t know how the heck people would waste their time with this sorry behind rip off business. They have dragged their feet for over 2 weeks from an accident. Their dumb client hit my parked truck. Yes you cannot drive when you back into a parked vehicle. They haven’t even called me to discuss this matter. I keep having to reach out, and the sorry adjuster and her sorry supervisor are worthless employees that don’t do their jobs. I haven’t heard from either, but yet their voicemail says I’m the best person to handle your claim. You can’t handle something you’re not even working on.

As a customer who has had a bit of a roller-coaster journey with Progressive Car Insurance, I felt it was necessary to share my recent experience, particularly around loyalty and how it's recognized by the company. After being a Progressive customer for several years, circumstances led me to interrupt my policy for a year. Upon my return, I was under the impression that my previous loyalty would seamlessly bridge the gap, reinstating me to a status reflective of my overall time with Progressive. However, the reality was quite different.

I was hit by a Progressive driver. My daughter was backing into a parking spot, her coworker opened her door and damaged the side of my car. Instead of investigating, coming out to look at my car (only pics) they said they are taking the word of their customer. If her door were opened when my daughter was backing up there would’ve been damage to the back of my car not the side. This coworker bragged that her mom worked for Progressive and she was sure they wouldn’t pay. So instead of actually investigating they just took her word. I have to come up with the money for a brand new bumper, side panel and light. Are you kidding me? I was told an adjuster would come to investigate and never showed up. I wish I could post pictures here. Absolutely no damage done to her car whatsoever.