Progressive Auto Insurance Reviews

I hate the customer service. I love the insurance. I have two premiums with this company and they sent a notice that a monthly payment was not paid when I call customer service. And explained Both of my premiums were pay in full at the time of purchase. Yet the representative says, “I don’t know. Maybe you don’t have enough money in your account for a monthly payment.” What…? Disrespectful.

So upset with Progressive. I took out Auto insurance for myself and my husband plus daughter with a permit. Cost was $1360 for six months. Told them my daughter was sitting her test that month and asked how much extra it would be if she passed. Answer: a few hundred dollars. Took out the policy and paid in full. Daughter got her license. I called them to add her. Couple of days later I received a payment letter for an additional $2,000!!!! Spoke to a supervisor to cancel policy (as competitors are far cheaper) and was told that I would have to pay a short-rate penalty and would only get $540 back. Supervisor absolutely would not see my point of view, spoke to me like I was an idiot and reduced me to tears. Either I lose $820 and find insurance elsewhere or I pay $2000. I would never have taken out the policy if I'd known this would be the cost. Rip-off merchants and totally inflexible staff.

I had Progressive Insurance for about 2-3 years. I enjoyed their rates compared to other companies & it was great at first. At the end of 2024, I was in a minor fender bender. I was at fault & given a warning by the police for following to close. There was no visible damage. The other party wanted to exchange insurance information & I can understand that.

(This review is about the insensitive handling of my claim by the claim adjuster). Hello, I was rear-ended on the freeway by a driver who also drove off immediately from the scene of the accident. This resulted in my vehicle being totaled. The incident was in February of 2025 and I did not get a settlement on my vehicle until late June of 2025. The initial amount offered was not anywhere near the current value and was continually being lowered as more and more excuses were being given by the claim adjuster.

This is the worst insurance company I've eve had! Beware of the Snap shot device. It killed my battery and made the computer system go completely haywire while I was driving and almost caused an accident with my child in the car. I've never had any problems with my car prior to plugging it in and keep up on all routine maintenance. If you don't believe me just check the internet to see if others have had this problem after using these devices. They are even being sued for this! This company is a complete joke, and no one should ever trust them!

I was hit head on by a drunk driver but my experience with Progressive since the collision has been equally as painful. The adjuster and his supervisor have been unresponsive and completely unreasonable. I have been without my car for over 2 months due to their untimeliness and ridiculous estimates for repairs which has halted any work from moving forward.

We were rear ended in our brand new truck by a driver insured by Progressive. Less than 1000 miles on the odometer. A real kick in the pants. We have pictures, video and the other driver admitted fault. Progressive dragged out the initial process and did not admit fault for 30 days. Once they accepted responsibility they forced me to use their app to upload pictures and videos, which we already submitted weeks ago to the person responsible for our claim. It’s been two weeks since uploading videos and we are still waiting for approval to have the truck repaired.

Let’s call this what it is: bait and switch—disguised under the thin veil of “market fluctuations” and “environmental factors.” These so-called progressive business tactics are anything but. They lure you in with an appealing, low-cost insurance premium—just enough to get you comfortable—only to blindside you with a massive, unjustified rate hike just six months in.

I totaled my vehicle in December. It is now 6 months later and Progressive has not paid off the vehicle to Capital One. I am given rep after rep who supposedly is working on my claim. I asked for a Manager or Supervisor and was just given another low level rep (Mike). I have my homeowners insurance with Progressive but I will never use them again once I am paid off for this vehicle. I had to get my Attorney involved to get this expedited.

We had this company for 6 years, and at first was less expensive and was ok. Had one payout but felt it was not handled 100% in the sense that the other party we felt milked the company and made up things that simply did not happen. The other party received $14,000 and literally there was no damage to his car when my husband drove away. Please remember to take pictures and videos at the scene of the accident. OH MY! The other party had been in another accident recently and even said that to my husband when he bumped the rear end of the other party's car with no damage. BE AWARE: as of 6/14/25, this company does not give any discount for taking driver courses.. We submitted two and then they told us, even after telling us how to submit them, they don't give discount for this. Also, one person at the company literally changed our policy without our OK, and which we never even mentioned to them to do.

We have had Progessive off and on for a few years and they were great until this last two weeks when it all went downhill. The amount we were quoted never did happen, it was about 100 more, but I kind of expect that from car insurance anymore. I decided to call and just ask about it, with the hopes of getting a lower amount. By the end of the call it had MORE than doubled. The underwriter lied flat out saying there was a law in my state that required my NON DRIVING daughters to be on the insurance, just because they are over 16, they don't touch the car, but they are still a "RIsk" and there's a nonexistant law requiring them to be on the plan, not as drivers but it raised the plan 100 just for that. Then I have a son who ONLY has a permit, and therefore is NOT required to be insured yet.

I processed the payment upfront for 6 months and the sales rep told me that I will not be charged more. After 20 days, I got email for another 17 bucks charges on my account stating since I removed my card from autopay, that discount has been removed from my account. Not sure when I processed the payment in full that what balance was left behind. In addition to, Sales rep did not update me for this. I must say Progressive is not reliable at all and will charge you more even when you pay in full. Better to use other service.

I’m deeply frustrated with Progressive Insurance. Without my consent, they added a family member to my auto policy who has not lived with me for over three years. This resulted in an outrageous increase to my premium. When I called to dispute the charge, they asked invasive questions and demanded proof about my daughter’s residence—despite the fact that I never requested she be added to the policy in the first place.

I dropped my Progressive Auto Insurance today. My premium for the next 6-month renewal more than doubled. When I inquired, I found out my driver rating had dropped because I turned in a small claim two months earlier. I struck a yellow post on the passenger side of my vehicle and dented both doors. I have never turned in a claim in my 50 years of driving and the cost for the repair was $1,000, so not a huge repair. They told me this would stay on my record for 6 years. Had I known this, I wouldn't have filed a claim, but then why have insurance.

I wish I could rate Progressive a zero star. Word of advice run for the hills. For starters customer service is so poor its not even funny. My billing for renewals $347, $410. $522. When I all Progressive I was told parts are getting more expensive, granted I never put in a claim. They also said it went up because I had an improper turn, to be transparent a ticket I pain $100 for. The insurance went up over $1000, of course the agent had the nerve to tell me it's only $600. I can't imagine how much it would be if I had an actual accident.

They are terrible. My 2025 new vehicle was damaged over 7 months ago; was not my fault and the other party did not have insurance. They expect me to pay over $8k to get my car fixed back to new, because they want to only pay a certain amount. I had to invoke the appraisal clause just to get my car fixed back to factory and still going through that process despite the repair on my vehicle being completed three weeks ago. I would leave them in a heartbeat if other insurance companies were not in cahoots with each other, i.e., charge you the same amount as your current insurer despite the accident not being your fault simply because the current one paid out. I pay for insurance to get my car fixed. I do not advocate violence in any form, but I can see why NY got taken out.

Progressive scammed me out of the money to fix my car only to have my car almost blow up on me because they lied about nothing being wrong with my car. Then they told me I had a refund coming and a month later said I owed them 300 dollars. No lawyer would take my case to sue them because we are in Florida and the Florida laws are supposed to protect the insurance companies and fraud the customers. Stay away from Progressive if you know what's best for you. I have now been without a car after paying money to them to fix it. They lied about the scans and they lied about what was done to my car but blamed me.

I'm an Emerald customer means: more than 10 years without any complain. Now thanks to underwriting specialist Lori S. After a phone call regarding to automatic changes made on my account...email me an no renew alert...That's sad ...

I had no problems with them until they suddenly added someone else on my policy, never saw the email or notification of them asking for verification, then without any confirmation from me they just added the person onto my policy without my knowledge which in turn jacked my bill up more than twice what I was paying. Then when I went to fix the problem they gave me the run around, which took two days to fix, and at the time said they wouldn't return the money, instead they said they could credit my account, just to find out like two days later they did return all the money they took, then decided to send me a cancelation notice if I didn't pay, as well as a late fee. They then said there was nothing they can do about it unless I pay the bill...

Purchased Progressive through a third party broker. Found cheaper insurance on my own, so we called the broker and canceled Progressive car and motorcycle insurance. Next thing you know we were getting a bill from Progressive for the insurance we canceled. Less than 30 days later came a collection notice from Progressive. We returned it stating that we had canceled and owed nothing. We didn't hear a response until about 30 days after that ... we got notification from the state wanting to charge us a fine, because Progressive told them we were uninsured. Fortunately we were able to get the fine removed because we could prove we are and were insured by a company much more honest and with better integrity and customer service than Progressive. Progressive, however, is still claiming we owe them, and the collection notice stands. Stay away from Progressive and their creative, dishonest billing.

I'm four phone calls in and over a month of trying to get my parents, who have their own vehicles and insurance, not included on my policy and Progressive still can't manage to solve this. Add to the phone calls, two made to a spam call center because Michelle, supposedly a senior in underwriting, gave me a fake number for a different department to follow up with.

I received an email stating a claim was filed on my auto policy. I called the number on the email and was answered by AI. AI gave me phone number of claims adjuster. Then AI connected me to adjuster. Call disconnected. Called again and once again AI connected me to adjuster. Message telling me to leave a message. Called again and kept telling AI over and over that I wanted to talk to a human being. AI finally connected me to a person who told me my vehicle was involved in an accident and claim was filed but would not give me any other information. She gave me phone number of adjuster's supervisor. Supervisor told me a claim was filed in Florida and that the claimant had the same name as me and the same policy number as me. Said she would have adjuster call me.

My policy started at 96.00 a month, within a year it went up to 158.00. No accidents, no tickets, no reason given. I just switched to one of their competitors for a 110.00 a month cheaper. Yes that’s right, less than 60.00, saving me more than a 110.00 a month from a known insurance carrier. Do yourself a favor, shop around! My review of Progressive 👎🏻👎🏻.

Switching to Progressive over six months ago was great. Saved me money on my car insurance monthly. Filed a claim due to a car break in that was not my fault and paid my deductible to get it fixed and from $112 a month they went up to almost 160 a month after I filed a claim a few months later. So I file a claim and you paid out for a a car break in to repair both windows and paid me and then go up on my rate so you can retrieve your money back. Great job Progressive. I think The General is the best insurance and cheapest.

Very BAD. I had a claim due to animal damage and it's four weeks not settled yet and they come to me once a week and ask the details which I don't have and say will get back. But no one have the sense of urgency for resolution and I never had this horrible experience with any other

Will not cover when in an accident. I was struck by a motorist who ran a red light, confirmed by a state patrol accident report and still won’t cover the claim. Said I should go through my insurance and let my insurance get reimbursed. If you know what’s good for you, never purchase anything from Progressive.

Absolutely horrible customer service and policies, they increased our auto premiums by double right in the middle of the policy with zero claims. Huge corporation who routinely bullies consumers and changes terms midstream and couldn't care less about their customers

Never insure your car with Progressive. My car was damaged due to flood and they just refused to pay saying that it was mechanical damage. If your adjuster is Xavier ** or your claims person is Erica **, be prepared. they are liars and twist the facts to make sure that you never get your money. Worse insurance company I ever dealt in my life!

I made the switch from State Farm to Progressive insurance and by far has been one of the WORST decisions I have ever made! I was in a horrible (not at fault) accident that left my car with dents, dings and scratches all over. I sent in multiple photos of the car just a few weeks before the accident, clearly showing that the car had no damage for what I was claiming. And what did Progressive come back and claim? That they weren't able to determine from the photos that the accident is what caused the damage to my car. I am cancelling immediately! Good luck to anyone with this crap insurance!

I had Progressive since early 2020 5 years. Their rates were good in the beginning for 1 vehicle. When I got another vehicle the rates went up typical. When my policy renewed the rates went up 100 percent and because I traded my old car for a newer vehicle the rates went up to almost 900 a month. This company is scandalous and does not deserve any rating..

Progressive Auto Insurance is one of the worst auto insurance companies I have ever had the displeasure of dealing with. Their customer service representatives repeatedly lied to me about policy rates, another gave me a false name, several others lied to me and told me that documents (which would have lowered my rate) cannot be emailed to Progressive, (Yes, they can. It's the same email address Progressive uses for sending document links to customers), instead they claimed I had to send the documents to them via snail mail, forcing me to have to pay the higher rate that month; another rep told me that my insurance rate was high, ($549 + change per month for one non-luxury car, no claims and a perfect driving record), because of paperwork I needed to sign and email back to them.

This company is criminal in nature. I was in an accident that was somebody's else's fault. Progressive was my insurance as well as the other driver. Progressive will work to see you get nothing for your losses. Only winner is Progressive. I had gap insurance but lost all of the $18,000 paid by me for my car partially because the valued my car far below bluebook value.

By far the worst insurance you can get. They charge an arm and a leg and then when an accident happens they deny the claim. I will be leaving this insurance company and do not recommend it to anyone. Stay away from them, they will burn you.

This is a den of thieves and liars. Stay away at all costs. We recently got in an accident and they basically lied to us through the whole claim process. We were stopped at a light, and had been there for several minutes when someone hit us. So we call them to file the claim. We ask if we will need to pay the deductible. They say no since it wasn't our fault they will have the other insurance company cover it. Mind you we have multiple dash cameras so we could clearly show that it wasn't our fault. So we go ahead and file the claim. Then we get a claim representative, one Madeline... I won't use her last name. She then proceeds to tells us that she has us covered and that she is in discussion with the other party's insurance to get them to cover everything.

Worst company ever. Been with them for years. My son turned 15 isn't driving my vehicle and they charged me 300 extra that month. Scam rip off artists. They lie and play games. Customer service is horrible.

Going on Day 5 of NO resolution from Progressive for overcharging me and changing my policy without notification to the amount of $1482.90 in the past 2 months. They added a fictitious name to my policy, has no valid motor vehicle report, and said they lived at my address. So, this person does not exist, but they add him to my policy without my approval? Said it is up to me to prove he does not live here. NO, you need to prove he does! He doesn't even have an MVR according to their records! Day 5 of being told daily that they will have a supervisor call me back. STILL WAITING!

I'm trying to get a quote for my car but they required me to provide them a W-2, W-9, Pay Stubs, Rental and Renter's Ins, Phone bills and Utility bills. It is ridiculous!!! I have had auto ins from other agency, never have I had to provide those documents.

Involved in accident where other driver had Progressive. I’m in the same lane for a couple miles. Driver in left lane entered my lane abruptly and struck my drivers front of vehicle causing $7000 damage. After 2 weeks Progressive found me at fault. Now I must claim on my own insurance. Driver of other vehicle admitted fault from fast lane change. Flo is fake.

These people are absolute frauds, think twice before doing business with this company. My vehicle sustained damage due to a falling tree branch due to wind, I had full coverage, they wanted to junk my vehicle with a trumped up estimate that included parts that didn’t even fit my vehicle. The claims rep, smug adjuster, and customer service reps could care less and were hard to get a hold of over the phone and app. They quoted the job at 11K, I fixed it myself for $1,500. They didn’t give me a dime because the title is held by a lien holder and they didn’t want to pay for the repairs. These people kept me on a hook for a full month thinking that somehow they would help me. They never did, stay far away from this corrupt company. What’s the point in having insurance if they’re not going to cover repair costs.

I received a quote last year and chose the 6 month payment. Now, 6 months later the rate increased 15%. Are quotes no longer good for a year? Several years ago I got a quote via their 800 number. The next day I called back to go with them and I was told the quote was only good for the day it was given. The new quote was very much higher. Nearly $200. Shameful business practices.

Progressive is a pathetic and awful insurance company. If you want zero coverage, high rates, terrible customer service this is the crap company for you. Oh & you're better off totaling your vehicle or getting severely injured in an accident if you need any type of reimbursement. They can spend $3.5 BILLION on marketing and advertising each year but won't pay for any out of pocket expenses accumulated after an auto accident. 0/10 recommend to my worst enemy.

They trying to bully me into taking a low ball. They are splitting hairs trying to tell me that my tires have low thread, existing damage that wasn’t there before the accident. Trying to steal $3,9000. I’m paying more than $6000 a year in premiums.

Progressive Refund process sucks and they are big Cheats. I shopped with them for Home Insurance policy, they said they could come up with lower premium if I bundled it with Auto, then they come up with a very low premium for Auto insurance. Unsuspecting of their intention to cheat me I go ahead a buy the Auto insurance with full payment, and then they proceed to quote me for Home Insurance and that fails. Called the Customer Service, and they said they can do nothing about it. I cancel it my Auto insurance immediately and ask for a refund, the CS said they will only refund the amount as Check which can take up to 10 to 15 business days. That really sucks, if they took money online through CC or Paypal they should immediately refund it.

Bait and switch. When paying quote online to what is stated online, paid in full after matching policy to what I had for home and auto was 3200 for both. When after paying in full was 3200 just for auto. I thought I was a saving of 200 for both with my current carrier. Total bait and switch.

I enrolled in Progressive because they offered a competitive rate for my level of coverage. I enrolled in their Snapshot, allowing them to collect my personal driving records in good faith with their promise that it would result in reduced rates. At the end of my 6-month policy period, I received a "3 out of 5" star grade for the driving review, a pat on the back, a proclamation that I would somehow get an $18.00 discount off of my next policy, and yet my next policy quote shot up $80. I pulled the Snapshot off of my car the same day & threw it in the trash. Back to shopping for a company that's not gonna bait and switch me.

From the beginning Progressive made an error copying info from agent. This mistake was not caught till after I signed up and cancelled other insurer. It changed my rate up. Then that mistake kept causing issues trying to get app on my phone. One mistake after another.

I never enrolled in Auto-pay, but they tried to recharge the card at renewal. The card had expired, so that didn't go through. I used a separate card, and made sure this time they did not have Autopay enabled. But that incurs an additional charge (I was never made aware of this). No worries, they sent the bill for the additional amount so late (despite when they said they actually mailed it), that to pay that additional bill would also incur a late fee. So I found better, similar priced insurance and cancelled the policy. But they "prorated" the first month higher, reducing the refund nearly 10% of what it should have been. Is this somewhere buried in the complex paperwork - maybe. Is it a fee for early termination - no, as I checked that. Is it a way to screw over customers and line the pockets of CEOs - absolutely. Pick any other company.

Absolute scam of a company. Dropped me after 1 month of coverage. I’ve got a clean driving record. No tickets, no at fault wrecks. They said I can’t prove garaging. Keep in mind this is a state minimum, liability only plan. And 2 months later I get an email saying there is an over due balance that will hit my credit.

I had been with Progressive car insurance for more than 10 years and home insurance since 2019. I recently had a car accident on 02/21/2025. The other driver was completely at fault. I had dashcam footage as proof. I asked progressive claim adjuster 3 times (on 3 separate occasions) to send me message/email how to submit the dashcam footage to him. He never send me message/email how to submit the video. The claim adjuster did not answer calls/his phone went straight to voicemail every time I called him. He also did not listen to his voicemail because based on the conversation that we had, he repeatedly asked me questions that I had already left in the voicemail for him. During my call with him, he said he reached out to the other driver multiple times. I said I was not aware of that because he never told me that. He said that he “did not have to tell me” any information.

They don't care about protecting their customers, only about raising rates. I was hit in a parking lot from someone backing into me. It was in a bank parking lot with lots of video and I took pictures. They didn't even attempt to investigate. They told me because it's a 50/50 state both parties were responsible. So, I get hit with no damage, the guy who hit me gets $750 from my insurance and my rates go up $1,200 each six months. Definitely time for new insurance and a lawyer.

They quote you a rate then have you sign up for Snapshot their mobile app. Let me tell you it's a piece of garbage. I haven't had any points or accidents in 40 years. I live in Dallas. Lots of crazy drivers cutting you off riding your bumper and just nutty driving. I drove carefully but have to hit my brakes a lot due to traffic and crazy drivers. Snapshot gave me a 1 star review because of my braking. Imagine that? In one of the most dangerous cities to drive in the United States a computer said I was a bad driver. I drive for Lyft. 5 stars with their driving app. Progressive is a complete crooked company. They'll lie about your driving and drive your rates up. Trump needs to shut this Company down. Complete crooks...

You start out with one price that's acceptable then you want to charge $2 if it goes through my account $6 if I use a card. That makes no sense and then you told me the next 3 months it's going to be double payments. Have you lost your mind especially for someone on Social Security. If they had a minus star you would have got it.

I have had car insurance with Progressive for a few years now. I had never had any problems with them until recently. On February 18, 2025, I went to lunch at my local QT which is my normal routine I usually grab something under 6.00. When I tried to check out my debit card was declined. Upon further investigation I found that they had taken 800.16 (about a week and a half paycheck) from my account instead of the normal 221.00 monthly payment. Their actions cost me NSF plus other bills that I could not pay.

I have been with Progressive for the last year I swapped in hopes of a cheaper insurance company. My driving record is, three tickets in my 26 years of driving, one no-fault accident. Only one ticket shows, others are that old, this year the one goes away. I've never missed a payment, I'm never late. They upped my premium with no prior notice of Change, I sent the email I received that shows yes policy was renewed but no changes made, 202 is your monthly payment. I wake up to my account overdrawn by 60 due to Progressive taking 537 out, apparently my monthly went up. I contacted them and basically was told they have the right to charge me what they want whenever they want to. I dropped a car on the insurance due to it being nonmobile for a few months, I went to add the exact same car back to the policy, they are trying to charge me 200 more per month for the car that is older than the one that is insured through them.

I strongly urge you seek a different insurance company. The customer service is terrible! My vehicle has been at a collision center waiting for damage appraisal for 3 weeks. The claim handler will not give me a date. The collision center told me that this is how Progressive operates and they have several cars waiting for an appraisal. It can take up to 6 weeks for an appraisal. In the mean time I'm without a vehicle.

After 8 years of driving with different insurance companies, I decided to try Progressive for 6 months, and honestly, it has been the worst experience with an insurance provider. From the start, customer service was terrible. Their agents are poorly informed, and every time I called, I was put on hold for excessive amounts of time. Most calls lasted over an hour. After waiting endlessly, I was often disconnected. When I did manage to speak with someone, I was transferred from one agent to another, and none of them seemed to know what to do.

Worst insurance company you can deal with. One of their clients rear ended me and I got a minor concussion and my vehicle is badly damaged and they do not want to deal with or talk to me in a timely manner and they keep hanging up instead of talking to me. Went to the office in Copperas Cove. The person was not helpful in the way that you would think. She did mention lawyer though and thanks to her I got one and now they will have to deal with the lawyer since they don't want to help me.

My experience with America Strategic/Progressive House Insurance has been the worst. The one-star rating is being gracious. Indiana Unfair Claims Settlement Practices Act requires insurers to act in good faith. This includes a duty to communicate, investigate, and resolve claims in a timely manner. There was a complete lack of effective communication from the agent assigned to my claim—she never once reached out to me by phone. It took 44 days for an adjuster to visit and assess the damage to my kitchen. The claims agent ignored several of my emails and prioritized her holiday vacations, showing little regard for the urgency of my situation. When I called to gain a better understanding, her rudeness was evident, and the call lasted only 7 minutes.

Progressive is a SCAM!! They have been charging my husband and I insurance for our daughter who only has an ID, no license. This has been going on for the last 2 years. I called and was told that we needed to exclude her, but she was added without our consent so why should I have to exclude her? I was then told that it was an underwriting issue and transferred. Underwriting gave me the same illegal sounding and scammy info about her needing to be excluded.

I spoke with a Progressive agent over the phone to sign up for new auto insurance. After going through the entire process, the agent gave me a quote which I agreed to. Moments later the agent told me that he had to increase the quote due to an auto accident in 2019. The agent stated even though I was not legally at fault for the accident, my rates would still increase. I was in disbelief. I asked the agent why I was being penalized for an auto accident that was not my fault. He stated that's just how it is basically.

Been a Progressive policy holder since 2016, cancelled today due to continuing increase to my monthly and premium. I was currently paying $4,611.00 for a 6 month premium that covered two drivers and two vehicles and was mainly only PIP coverage/minimum state requirement and nothing extra. I just saved $4,000 by switching to GEICO!!! I'm so thankful I don't have to be taken advantage of by Progressive Auto Insurance and was truly saved by GEICO. Skip Progressive and go to GEICO. The entire world should be aware of the scams Progressive uses on their customers. It should almost be a crime!

The worst customer service I’ve ever experienced from an insurance company got into a wreck in my vehicle and they’re telling me that the damage that was done on my passenger side was not caused by the accident that I was in. Were you in the vehicle when I was in that accident? I think not. I have been treated as if I’m lying, blatantly disregarded and I will be changing insurance companies, horrible, horrible service. They would do anything to back out on fixing your vehicle.

Horrible company. Once we made a claim they dropped us prior to repairs being made!!!! Absolutely criminal and unacceptable! Just a terrible company. Only want it our money then when you need them they drop you for making a claim…. That’s why we have insurance.

Beware of Progressive! This company is a nightmare to deal with. Not only do they gradually raise your rates without clear explanation, but they also try to charge you for coverage you didn’t even use. I switched to a different insurance carrier at the beginning of the month — the same date I originally enrolled with Progressive — yet they still tried to bill me for the entire month, even though I was already covered by my new insurance. It feels like they’ll do anything to squeeze extra money out of you. Shady practices and poor customer service. Stay away and look elsewhere for your car insurance.

PSA!! Progressive Insurance added a stranger to mine and my husband’s car insurance policy without our knowledge, without our consent. We noticed our insurance premium jumped up and upon inspection we found that Progressive added a 67 year old man, with a suspended/revoked license, that allegedly lived in the home we live at one point. Progressive refused to remove this stranger from our policy without a written authorization to remove him, though they didn’t request our consent or authorization to add a stranger to our policy.

This company doesn't even deserve one star but it's making me put one. These crooks are legal thieves. They will quote you extremely low and then within 3 months of being with them if not sooner, you will at least double your monthly premium if not more in my case.

I have experienced significant frustration with Progressive Insurance due to unexpected premium increases and unauthorized additions to my policy. Despite maintaining a clean driving record, my premiums have risen without clear justification. Additionally, Progressive has added unknown individuals to my policy without my consent, leading to further increases in costs. Attempts to resolve these issues with their customer service have been unproductive, leaving me dissatisfied with their practices.

I am extremely disappointed with Progressive Auto Insurance and their unprofessional handling of my policy. I had both home and auto insurance with them and paid my 6-month auto premium in full upfront. When my policy ended, I chose not to renew and switched to a different auto insurance provider. Without my authorization, Progressive withdrew another full 6-month premium from my bank account. I never consented to this renewal, nor did I instruct them to charge my account again. Their unauthorized transaction caused my bank account to be overdrawn, leading to unnecessary financial stress.

I just changed to State Farm. Been with Progressive for 8 years, they kept upping my rates, went from paying $58.67 to $22 for liability insurance. I have no claims in the 48 years I've been driving, what a RIP OFF.

They add a driver to police without my concentration for knowledge of doing so then proceed to try to charge me for the driver even though they had no business on my insurance.... Finally got the person off the policy but then proceed to tell me that I still had to pay for them for the driver being on the previous month even those I didn't okay them being add.... Nor had the knowledge of it till the bill came due! They are worthless company of nothing but Consumer fraud and the policy rates are ridiculously priced

Absolutely horrible. Absolutely horrible. I got a policy and then 6 months later got into a crash. The claim agent assigned to me didn't respond to my calls or emails for a week. They told me to take pictures of the accident on their app and I followed their directions to take good ones only for them to tell me I had to wait more because the pictures weren't enough. They ended up refusing coverage because of a technicality-a mistake I had made when applying for the policy (a mistake which was to their benefit because I had to pay extra because of it). Even after refusing coverage and saying they should never have given me coverage because of the policy I made, they refused to refund me the over 1,000 dollars I paid. Huge scam. I then heard from some acquaintances about their nightmares dealing with Progressive and how it's known among experts that their MO is to find any tiny way to squeeze out of paying a cent.

The only one think I can say about their customer service TERRIBLE!!!! The guy I could barely understand kept me on the phone for 45 minutes. No other Insurance company asked ever as specific questions as this guy. After all I asked him to send me a copy of the quote via email. He said, he certainly will. Never got the quote via email. When I called the same number again somebody else responded and told me that even though my quote appears on my account which was created by the first person, he will not send it to me because if I talk to him (and he used a word the real person and certified agent in my state) I will get the REAL quote. What the heck????

The overall experience with the Progressive, based on customer service experience, it's horrible! Only one person today, from few days of conversation had been nice and professional, her name Dina. Rest of the people been very rude and makes you feel like you playing game with them, not to making any serious decisions. Only one person Dina, yes, I forgot about Girl whom making investigation about my Title also, she was been nice, they give me the opportunity to give you 1 star, before two of them conversation it's zero

People please do not take this insurance services especially car insurance, no good professionalism, no help of any kind, they just need to rob your money by some reasons, without any intimation. After taking the big chunk in first payment and later remaining divided equally payments will change according to them, App is worst and Customer service of no service promptly, have to wait on call for hours to get some kind temp solution which again gives us waiting period of 21 days. Really frustrated in just 3 months after buying insurance.

They added someone else with my auto insurance policy and charged premium. They kept saying that is policy of my county and never try to help my situation until I talk third customer care agent. After I proof that is not mine but they refused to refund and make me so many calls to remove the person and did not want to refund late fee that I supposed to take a responsibility of that bills. They rip offs!! Don't go even their policy is cheap.

Called about getting insurance for my twins who are both in the Navy. Not only did they not know how a military person can register as an address for the insurance, but I also got hung up on once I tried to inform them and wanted to send them the federal regulations that apply. I called back five times and, after finally speaking to a supervisor whom no one wanted to connect me with, the supervisor said, "We don't give any military discount, and we don't go by federal guidelines when it comes to the laws since we are an independent company."

They are at best a fake company, they over charge and under deliver on everything they promise if you depend on insurance when you need it and have Progressive you have less than nothing, because you have been overcharged for nothing!!!!

I put a car in to be repaired in August of 2024. Audi TT convertible. FULL COVERAGE and FULL POLICY LIMITS. They reimbursed me to "wash" the car but all electronics are out and my roof doesn't open and my doors locked.

Progressive no longer pays out claims. I have a 2006 pilgrim camper in great shape. I called Progressive after I discovered camper was broken into through my bedroom window.. the slide outs were forced causing damage to the track and the motor to Fry. Because it had rained heavily a fair amount of water leaked in to the camper. Causing water damage and roof damage. A month later agent came out. Immediately tried saying campers are recreational vehicles that depreciate so don't usually get coverage. Then she said in order to get damages covered I need proof of who did it and police report so they can get paid back. Also damage to slide out and switch getting blown isn't proof that it happened when it happened even though previous homeowner said that it wasn't damaged prior to selling me the camper.

Progressive added a stranger to my 4x4 insurance, forcing the bill to be almost 4x the normal amount. They claimed they couldn't get me on the phone, they so were mad about it they added this 72 year old woman as a driver on my insurance. It caused my bank account to go over and now I have to pay a financing fee for paying 4 months of insurance at once. Please help boycott Progressive: why would they add a total stranger to my account???

I put in a claim on January 24 of 2024. I was told I would get a call from the adjuster on the next business day. I never did. I have made five calls to the Progressive customer service line. Each time they told me your adjuster, Rachel, will call you by the end of the day. That has never happened. And this is as of January 17, 2025. The only reason I know what is going on with my claim is because I have to call in to find out. Trying to get a hold of an adjuster is impossible. Even calling the supervisor gets no response. I would not recommend this company.

Opened a claim due under Progressive (my insurance) as I was not sure the other party would try to file a claim even though we both had no damage to our vehicles. Progressive reported the claim as my fault and they did not even receive or pay for any damage to any vehicle and refused to dismiss the claim. My insurance premium increased to over $80 a month for no damages even being paid out by Progressive. Worse insurance company.

Progressive Insurance is the absolute worst! I got rear-ended by one of their clients and had an awful experience. We never received any answers regarding our claim without calling the claim person first, including being made aware our vehicle was a total loss. Additionally, we felt the three-day window for the rental car is not fair to people because it was still over a week before our lien was paid off.

I have had both Progressive and Geico. Geico is much better when it comes to adding and removing vehicles from the policy. Geico doesn't require any documents for you to removed a vehicle from your policy. Progressive requires documents to remove vehicles from the policy. Which is a real hassle when you buy and sell many cars a year. Not to mention I got a cheaper rate with Geico. So for that reason i will never recommend Progressive. They will no allow you to cancel the policy without knowing who your insurance provider is. WHAT A JOKE!!!! SO IF I DON'T TELL YOU WHO I'M INSURED WITH THEY WOULD JUST KEEP BILLING YOU MONTHLY.

I am writing to express my deep frustration and concern regarding the mishandling of my account and the erroneous charges imposed by Progressive Insurance. It is both stressful and perplexing to deal with a company that has shown such a lack of responsibility. I have recently discovered that Progressive incorrectly assumed my deceased father was alive and driving my car, and that my daughter, who is insured with Nationwide, was living with my mother and driving her vehicle. These inaccuracies have led to unjust charges totaling $689.00 for the first month and $436.00 for the subsequent five months. Furthermore, I have formally cancelled my policy with Progressive, effective December 28th, 2024. I have still not heard from Progressive.

Progressive is the worst insurance company ever. I wouldn’t recommend it to anybody. Bad. Progressive is the worst insurance company I have ever dealt with. I wouldn’t recommend it to anyone due to poor customer service, difficulty reaching representatives, and rising prices every six months. They also do not offer accident forgiveness as advertised.

Stay away. They gave us a quote for auto insurance for 6 months of $698. After 2 months, they charge an additional $1500 for insurance on another driver who doesn't even live in our residence. The BBB is my next stop to make sure they won't do the same to other customers.

Progressive I meant regressive sucks. I don’t know how the heck people would waste their time with this sorry behind rip off business. They have dragged their feet for over 2 weeks from an accident. Their dumb client hit my parked truck. Yes you cannot drive when you back into a parked vehicle. They haven’t even called me to discuss this matter. I keep having to reach out, and the sorry adjuster and her sorry supervisor are worthless employees that don’t do their jobs. I haven’t heard from either, but yet their voicemail says I’m the best person to handle your claim. You can’t handle something you’re not even working on.

As a customer who has had a bit of a roller-coaster journey with Progressive Car Insurance, I felt it was necessary to share my recent experience, particularly around loyalty and how it's recognized by the company. After being a Progressive customer for several years, circumstances led me to interrupt my policy for a year. Upon my return, I was under the impression that my previous loyalty would seamlessly bridge the gap, reinstating me to a status reflective of my overall time with Progressive. However, the reality was quite different.

I was hit by a Progressive driver. My daughter was backing into a parking spot, her coworker opened her door and damaged the side of my car. Instead of investigating, coming out to look at my car (only pics) they said they are taking the word of their customer. If her door were opened when my daughter was backing up there would’ve been damage to the back of my car not the side. This coworker bragged that her mom worked for Progressive and she was sure they wouldn’t pay. So instead of actually investigating they just took her word. I have to come up with the money for a brand new bumper, side panel and light. Are you kidding me? I was told an adjuster would come to investigate and never showed up. I wish I could post pictures here. Absolutely no damage done to her car whatsoever.

Well, the main thing is I wanna become a customer with Progressive. I do a quarter online and a change I call customer service. They don’t have a clue how to explain anything to me and they start saying stories about why bad Customer Service already.

I was in an accident, not my fault, reported to my insurance which is Progressive, my car was total loss and they would not credit me for my since I pay in full. At this point waste of 2 months coverage. That's why poor get poorer and rich get richer. Do not buy this insurance.

I am not insured with Progressive, but was hit by one of their insured. My god, it was a nightmare. If you have to deal with Nadeeryah, just ask for her supervisor. She will make it out to be like you’re lying the whole way, won’t return phone calls, and her response to everything is “well you have to prove he hit you.” I argued back and forth with her for like two weeks to get nowhere. It finally was sent to her supervisor, and the claim was approved the next day lol. I would not recommend her to absolutely anyone. Everyone else I spoke with from progressive was very helpful and nice.

How would you like to be offered 32 % of your vehicle's policy value after a claim? Interested... Keep reading. We have been a customer over 5 year and recently lost 3 vehicles to saltwater flood damage, took them two weeks to make initial contact with me and now we over 60 days and there has been minimal communication. They have NO clue what they are doing regarding claims and values on commercial trucks and even admitted it. Lowball Offers are coming in at 32%. If you are in business and lose 3 fleet vehicles to flooding and Progressive is your carrier you will likely to be out of business before you get a ck from them. Don't believe me? Wait till it happens to you personally, you have been warned.

I will keep this as short as possible, but the fiasco is so much worse in full. I purchased a used car in June/July. Progressive needed me to verify that my girlfriend has her own car insurance, otherwise I need to add her to my policy. I emailed them a copy of her insurance card which names her parents on the front (This is important later).

What's scam. Keep watch over your bill. They will do unauthorized charges to your bill without your knowledge. Thank God I caught them. Raised my premium from 292 a month to over 2000. Said every household member needs to be on policy. Yes in Florida most companies do but to not contact me though phone email or mail is inexcusable. Canceled and went to Geico.

Terrible insurance company. DO NOT use Snapshot. They pretty much doubled my insurance after only 6 months. I have 4 vehicles on the policy and not 1 accident or speeding ticket. I have no idea how I am going to afford insurance.

Progressive is the worst. Happy to collect your money, worthless when you need them. They sold me a condo policy with $25,000 'loss assessment' coverage, unknown to me 24 pages into the policy was an addendum stating they only pay $2,000 on a loss assessment. It left me responsible for $11,729 of a hailstorm loss assessment. I've been retired for 15 years, that was a terrible blow to my finances. It was a fraudulent policy, I have to take them to court. They are worse than no insurance. No insurance is free. Don't believe all the fake reviews on their website, lying is their forte.

Progressive Auto Insurance is trap. In the beginning they will offer insurance and premiums will be set for 6 months. But once the 4 months completed progressive will increase the premium for the remaining month by $300. If you were paying $400 per month, now you will be paying $700 per month premiums: this wasn’t even mentioned when you got the policy. They will keep increasing your payment until you cancel the policy with them. And if you cancel the policy they are asking to payment $400+ dollars. This is scam. They will give various explanations which doesn’t make any sense. Wondering where is the state dept of insurance. Why can’t they investigate their practices.??

If you have alternatives to Progressive for your insurance needs, you should avoid utilizing Progressive as your agent. I was in an accident (hit a deer) two weeks ago, and the vehicle is still sitting in my garage. Progressive needed a week+ to compose an estimate just from pictures and video. Progressive's quote estimate also quotes used and refurbished parts for a vehicle that is less than a year (nine months) old.

I've been calling auto insurance companies all day gathering quotes. I got a quote on Progressive's website, but had some questions. So, I called them. The Rep I spoke to kept sighing as if I was inconveniencing her. She, also, didn't seem happy with my questions. I say this because she was very short in her answers. When I finished with my quote and questions, I told her I was spending the weekend getting quotes and, therefore wasn't purchasing any insurance today. At that point, she got verbally abusive with me, calling me nasty, talking down at me, etc. I was dumbfounded since I never spoke toward her with anything other than my pleasant business voice while I was on a call.

On 9/4 I was involved in an accident where another vehicle reversed into my parked vehicle. This resulted in my passenger front fender and bumper to bend inward and on both I received starches and scrapes that exposed the bare metal and plastic beneath. That night I filed a claim with my insurance company (GEICO) who immediately informed me that I should first file a claim through the other person’s insurance company first (Progressive). Geico told me they would start the process for me and should I receive communication from progressive. After a few days I received an automated text message from Progressive asking me to use their portal to file a claim. This entailed listing what vehicles were involved in the accident and taking a lot of photos and a video of my car. I completed this in the beginning of September.

Due to my recent experience with Progressive, I highly recommend everyone check your insurance's online account every month for unauthorized changes. That and avoid Progressive and affiliates. Your coverage history (with other providers) can and will be pulled into your policy premium without your authorization, increasing your premium and auto-pulling from your bank account if you don't catch it!

I got a letter in the mail after being signed up for emails stating that I had to add an insurance policy to a person that lives next-door to me. I have been a Progressive customer for five years so I called the number to report incorrect information and the agent accuse me of lying to her. She had an attitude with me and she also brought up the fact that I was **. An argument obviously progressed into her, trying to cancel my insurance policy so when I called back, I asked for a supervisor and they fix everything she did wrong. By far the most horrible customer service experience in my entire life. I will be changing insurance companies after my policy expires.

If I could leave negative stars I would. This was the worst customer service experience I have ever had. It took them 4 weeks to even begin the process of looking at my car after I filed a claim. They were not willing to do a thorough investigation of what happened and did not honor their own warranty because of that. It would be days before I heard from anyone and it’s only because I called and requested call backs. The people who spoke with me were rude and made me feel like I was doing something wrong. They also never communicated with the auto body shop that was doing the repairs until I contacted them. Not a single person cared or even acted polite during the entire SIX week process to which I had to pay for a rental car for. The auto body shop payed to have the car towed to them. Progressive refused. Absolutely horrific experience from beginning to end.

After reading all of the horrific reviews from other customers, why would I want to go with Progressive? Progressive should be ashamed of themselves, as well as the agents who work for them. How in the heck do you people sleep at night?

This company is the worst. They quote you low and add a bunch of "discounts" and then slowly remove the discounts when you don't qualify for them. Just to get basic coverage, I spent cumulative of 6+ hours to try and "qualify" for all the discounts. They needed to see the Deed to our home and made things extremely complicated. They also added Ride Share to my account after I asked them not to (I don't do ride share...), confirmed several times that they took it off, and it's still on there for $400 extra per month. My partner and I have clean driving records, etc. I usually don't ever write reviews or complaint, but this has been a nightmare to jump through all these hoops. My bill went from $134 to $800 4 weeks into coverage.

Be very careful when using Progressive. Their agent outright lied to me stating someone was on my policy within the past year when they haven’t been on a policy with me in over 30 years. They told me since my son didn’t live with me he couldn’t be on my policy. I also informed them that my daughter also does not live with me. He proceeded to argue with me about my mom being on my policy in the past year… mind you I’m 55 years old and haven’t shared a policy with her since I turned 19.

DID NOT BUY INSURANCE from these THIEVING CROOKS!!! Do NOT get the Snapshot! It is a way for them to gouge you for more money & the device PENALIZES you for driving safe by breaking so you won’t hit the jerk who just slammed on HIS brakes!

I have called 13 times to get information on my claim since Hurricane Helene 9/27. To date I have spoken to customer service, claims, catastrophic team, even a supervisor and no one can give me any answers!!!!

"Reasonable" coverage except when it comes to a claim! And awful customer service! I've had Progressive auto insurance for a long time. I have an excellent driving record overall. Recently, I got into a very small fender bender (my fault) which the other party reported. There was ZERO transparency from Progressive to me on what the other party claimed as damages and what Progressive paid to them! When I found out what was paid, about 400% over what the cost should have been to fix the other party's car, I contacted my Progressive rep and her supervisor. No response from either. This is literally highway robbery. I'll be shopping around for other insurance now!

They added a random person to my policy and requested $211 for policy change. They claimed that they've sent me mails and emails. I was out of the country so obviously the mails were useless and they sent 1 email that did not look anywhere near important enough to bother looking at. When I got back to the States, I called to ask why my policy is getting canceled and why the random person was added to my account, they said that person was automatically added because they had the same address, and my policy is getting canceled because I'm not paying to the $211. I requested the random person to be removed from my policy so I don't have to pay the amount that I don't owe but they said the underwriting department who is the only that could remove someone from my policy is closed today so there's nothing they can do and my policy will be canceled at midnight if I don't pay that amount that I DO NOT OWE.

The worst insurance company I've ever experienced in my 48 years of driving. Do Not, I repeat, Do Not do business with this company. They are horrific to deal with. Be forewarned, they have no empathy for you as a customer.

Do not get Progressive Insurance and cancel if you have them! - The Progressive claims process is a nightmare! It was not efficient, as the Claims Adjusters do not do their due diligence in properly gathering all the information, while providing horrible customer service by ignoring you along the way. Specifically, I was assigned to MARLYN **, as my Claims Adjuster and it took her over a week to even reach out to get an initial statement of what happened. My case was closed by Marlyn and her Supervisor, Jacob **, approx 30 days after my incident happened without ever talking to me. They made their decision of fault without a timely, nor thorough investigation.

I had been with this company for the longest time - more than years. However, their Premium keeps going up even with a clean driving record for all 3 drivers. I'm going back to All State's milewise program.

They added a random person to my policy and charged me 2.5x the premium. They did this without ever being in contact with me to confirm. Just did it. When I called in to deal with it, the rep hung up on me.

I have lived with my parents, with roommates, or in apartment at my parents since I have been driving (9 years). I have had Progressive for at least 7 of those years. Just recently, the company added my 17 year old non-driving sister to my account without my approval. In August my bill was around $65, in September it was $217. I talked to the company and they said they would not refund the money. Beware, this company, and others will mine for your data and add drivers to your account without your approval. They say they send out memos, but I did not receive any memos. I knew nothing about it until I got the bill and it over drew my bank account. Today, they say that they will refund $65, but that is all even though they made the mistake. I cancelled the account and went to Geico and got the same coverage for less money.

If I could give Progressive a zero, I would. They increased my payments without any reason—no incident, no tickets—just an unjustified hike. When I decided to leave them, they tried to charge me extra, even though I had paid everything I owed. They then sent this "debt" to their own debt collector, Caine & Weiner. Despite me providing proof of my payments, the collector still tried to charge me, and their manager was incredibly rude. It’s clear that this company has no regard for fair treatment and seems to be more interested in taking money unjustly. There needs to be oversight and discipline from some regulatory body to stop this behavior. Unfortunately, they seem to make a habit of taking people’s money unfairly.

I will never recommend Progressive to anyone. I was in a wreck and had my vehicle repaired at the body shop. I went and picked it up at the end of the work day. I paid my deductible before driving. Bad mistake! I contacted the GM of the body shop which said bring it in Tues and will fix the issues. He fixed the body shop issues but the mechanical he told me to take to my shop of choice. They sent in the supplement to the adjuster which declined it saying prior damage. They declined fixing it. It was not prior damage they are assuming. The vehicle had no issue before the wreck. I have never missed a payment for my full coverage insurance. I paid my deductible like I was suppose to. Progressive does not stand behind their customers.

Progressive lacks courtesy and genuine consideration for their customers. Do not recommend them for insurance. I had been with Progressive for over six years. When my daughter turned 18 in August, they automatically added her to my policy. She did not drive the vehicle and apparently, they sent some mailing in July that I did not receive. I only saw the change after the policy change occurred.

Expect absolutely nothing from them. 8 days and no help with a rental car. 8 days and my car has not been looked at. 8 days and not one thing that I have been told has been true. An appointment for the adjuster, according to Progressive, was scheduled for Monday, then changed to Wednesday, then Thursday and Friday. Today they are saying at least 5 more business days. They have delayed the process every step of the way and now my claim is back to the "received" status. Absolutely maddening. Filed a complaint with the insurance commission and will be doing the same with progressive and BBB and whatever other platforms are available.

arrived. He took 15 minutes to get my car on the way and his shop was 5 minutes away. I ended up waiting 3.5 hours. I made 15 calls to people who don't understand you and interrupt you, no matter how many times you ask them not to. They are just plain rude and not professional by any means. When someone handling the complaint called me all they could say was Sorry for all the hell I went through.

Honestly I would not recommend this company to anyone...Talk good, however it's the complete opposite. This company should be shut down and put out of business but that is just my personal opinion. Beware!!

Progressive scammed me out of money. When I contacted them they gave me the runaround and were very rude and not helpful at all. I paid my policy in full for 6 months to save money and after 2 months they made a "policy change" and added $34 a month then they added a $10 late fee to that and did that every month without giving me notice. Apparently I should log into my progressive account every month and check if they decided to charge me more that month, even though the agreement was made and I insured and paid in full for 6 month. What made it worse is the rude and unhelpful customer support.

It's mighty funny how your insured can admit fault one day and completely ignore you the next. Your insured hit my car on Monday, September 2, 2024 and now Progressive is acting like they won't do anything because their insured is refusing to answer phone calls or call them back. I have gotten the police involved now and my insurance is going to take care of my car and have to go after Progressive. It's really sad that your rep, Sherida **, is too busy "handling claims" to make mine any kind of priority. If she had just listened to me, she could go back to Progressive's recorded phone call on Monday and hear how their insured admitted to hitting my car repeatedly while I was on the phone trying to give Progressive the information. Sadly now, TN Farmer's, my insurance, will be going after Progressive now.

I signed up with Progressive in Jan of this year. Also signed up for the snapshot program. In this program, I am supplied with a device that plugs into my OBD terminal and monitors my miles and braking / acceleration habits. This is very typical of how AI measures you as a risk but my main goal was to find an insurance company that would rate me properly for the extreme low miles I put on my car.

I had called to request a change in my policy and it took four calls to finally get the change made. The first time I called I was on hold for 46 minutes and 5 seconds, I got tired of waiting so I hung up and called back. The second phone call I was on hold for 41 minutes and 13 seconds, got transferred multiple times and then put on hold again for 21 minutes 10 seconds, and then 14 minutes 23 seconds. The representatives there are ignorant of their job duties & the wait time is the unacceptable!

Moved to Progressive mostly because of aggressive pricing. These one star reviews are scary, but so far so good. When I price shopped in the past, for over 20 years State Farm was the best buy. But this time, Progressive was 33% cheaper, so will give them a try!

My wife and I split up and she moved back to Virginia. I am in Florida and my agent refuses to remove her from my policy unless they raise my rates. She on the other hand buys a car in Virginia, and insures it with Progressive on a separate policy. Then at renewal time they add her policy to mine and demand divorce papers so now I am paying for my ex-wife on my policy and they are trying to add her policy to my premium. Time for a change.

Stay away from Progressive. I have never been so disgusted with a company. I ask for help and I get snotty rude responses. I am done. I am in the process of cancelling all my policies. Their answers were “not our problem”. So yeah look elsewhere. Anywhere. It is my mission to save people from this pathetic company, do not believe fake reviews on their site.

I just called 1-800-776-4737 and spoke to Beth for 25 minuets. For 20 minuets she explained to me that I owed progressive $900+ that was removed from my bank account today 8/20. She clearly stated that I was not owed a refund. After an extremely frustrating conversation that Beth told me many...many times that my policy rolled on the 16th so I am just paying what I owe. Email received by Progressive Aug 17 10:51AM central. Policy cancellation confirmation - Confirmation ** submitted 8/12/2024. Effective 8/15/2024 12:01am. Email received by progressive Aug 18 11:13PM central. Policy canceled at my request. "*Please note that you no longer have insurance with us effective 8/15/2024."

Progressive is the worst insurance co. They take advantage of people and are not on the customer's side. I have been with Progressive for a few years with full coverage and my veh was in an accident because someone hit it, and you all refused to cover it. On top of it, they increased my premium and charged me after I cancelled. This is taking advantage of people and I am a mother with 2 children trying to do the best I can. I always pay on time and thought Progressive was an integrity driven company. I will be sure to tell as many people as I can.

I got this insurance a few months ago. It's the most expensive of any of them. I also called because I was flat broke, I had lost my job and didn't have anything in my account. I was just able to make it to my new job, but my gas tank wasn't full enough to get home. I literally just started this job and hadn't gotten paid from it yet.

Stay as far away from Progressive Insurance as humanly possible. They take the money out every month but when it comes time to help you out they find any reason not to pay. They left me flat on my face with zero help and even left my car stranded at a mechanic facility and said it’s not their problem to tow it back to me after it was evaluated. I get asked hundreds of times a year who I recommend for insurance. And my answer moving forward is ANYONE BUT PROGRESSIVE.

This was the first time I ever got into an accident when I was driving and the first time dealing with an insurance company in this manner. This has been an awful experience from day 1. The lady who took my claim was rude and had an awful attitude. She determined that my car was totaled by looking at a picture and got mad because I wouldn't let them take the car from the garage until the adjuster checked it out. Over 2 weeks later the adjuster went and determined that my car was not totaled and it was a good thing that I didn't allow them to take my car. I even apologized to her for frustrating her and she continued to be rude like I was taking money out of her pocket.

DO NOT GET INSURANCE THROUGH PROGRESSIVE!!!! They will rip you off, they will constantly change your policy and put these astronomical prices down. Their underwriting is a joke. I suggest you stay far away from this insurance company, their employees are rude and no help. I will definitely never recommend them to anybody, and I work in the automotive industry.

They definitely scam you to get more money each month. I insured my 3 vehicles with Progressive. I enrolled in the auto payments for a discount. The guy who set my account up said my debit card had to be a brick and mortar bank. No problem. I used my First Citizens account. The initial payment went through fine. The second payment went through fine. The third payment didn’t come out and I noticed this within 2 days of it not coming out so I called. They stated there was a problem with my card. While I was on the phone with progressive I called the bank. The bank stated nothing had tried coming out and it must be a problem on their end. They used the same card to make the payment with no problem. My bank even stated the funds were available on and before the day.

I contacted an independent agent and He quoted me $1,116. I paid him via credit card. When the binder came the next day it had rated me and now wanted over $1700.00 now claiming that my $1116.00 was a partial payment. I cancelled the request for insurance immediately since I know for a fact that I have no incidents, tickets, or points on my driving record. Progressive has kept the money and has not credited my credit card account. This is just a warning to those that are thinking about doing business with Progressive Auto Insurance.

Progressive Customer service was very dishonest with me. I have a 1.4 M dollar home, 4 cars, and a 2024 Honda Motorcycle insured through Progressive. This encouraged me to shop around so I now mean that I HAD all my things insured with Progressive until today. Found much better coverages for everything with lower rates through State Farm. Switched and saved over $2000.00/year in total and the representative was just like Jake on commercials! Very Happy and going out to spend some of my Savings!!

I am writing to express my deep dissatisfaction with the service I have received from Progressive Insurance regarding my car insurance claim. On June 12, 2024, my car was flooded in the middle of the road. I promptly arranged for a towing company and contacted Progressive. Despite my persistent efforts, it took until June 17—five days later—for the adjuster to arrange for my car to be towed to the body shop. During this time, I had to rely on a rental car.

I had the worst experience with Progressive. I purchased an auto policy through a nice agent, and it started on 6/30/24. Ten days later, I received a letter from them asking me to call regarding my older son, who is not listed on my policy. When I called, I spoke to an unprofessional representative. I explained that my older son lives on his own and has his own auto policy.

Terrible experience with Progressive. A person hit my car with this insurance and they just make excuses. Last was they couldn't get in touch with their own policy holder. I have a boat policy with Progressive but I won't be renewing if this is how they handle claims.

I had a auto policy with Progressive and they supposedly were sending me paperwork asking me for more information for my policy? I've never had a car insurance policy ask for more information after starting someone on their policy. Ultimately they couldn't reinstate my policy that they canceled for no reason. I had to restart a new policy with them and it cost me $117 more than what I was paying literally the day before. I was very upset and they couldn't do anything about it. I will stay with them 6 more months, but after that, NEVER AGAIN. I had surgery for my SpED kid the day they canceled my policy and they had me crying and begging on the phone. Very sad moment and well taught lesson. Paperwork wins everytime though so I will be suing them for they did. They had no reason to cancel my policy. They did not reach out to me. I am upset.

So anyone looking to switch to Progressive Insurance or if you have Progressive Insurance...I highly suggest that you shop your price... We had been with Progressive for over 10 years and rates just kept hiking every 6 months until this time the rate hike took my auto policy over $500...I decided to shop the price and found 2 different companies that gave me the exact same policy for under $300... This was 1 month ago... Today I received a bill for under $17 that said final notice before we send to collections...so I called and inquired about said $17 and paid it and asked how after 10 plus years of auto drafted payments never once late, I can receive a final notice before collections 1 month later... Mind you my renters Insurance is still through them (for now)...

Progressive Insurance are the largest insurance scam companies that exist. I called 7 times on 7/10, on hold for over 4 hours and they did not renew my policy that was clearly their fault. The customer service department is clueless and most uneducated staff in the business. Underwriters are even worse. Stay away from Progressive as I have removed several properties immediately on 71/0 and plan to remove 6 vehicles as well from Progressive in the future. STAY AWAY!!!

Horrible claims department, lied to me multiple times. Claims agent does not follow up on emails and calls. In addition to being lied to I had received conflicting information from their employees. Then when I asked to be transferred to a supervisor I got someone that was out of office, their out of office directed me to another person that was out of the office. Emailed the rep and I was told that all managers in claims were in a two day meeting, how convenient.

Progressive is a ripoff. They do not employ local agents to help in a crisis because all correspondence is conducted online. Please people, read all the reviews and you will discover a very very mediocre company with poor customer service. Additionally, just observe their "corny" and ridiculous TV commercials. The lady in the dark black hair looks like "Elvira" Queen Of Darkness. This Company will harass you to bundle services. Watch out, they are After Your Money!!!!

I had signed up with them in May and received a very competitive quote. I paid in full to get the maximum discount for the 6-month policy, 2 months later they raised my price over 100% more claiming I had additional drivers on my vehicle. I have provided documentation that was not the case but they cleaned the state of Delaware does not allow this. I was lied to.

If I could give zero stars I would. This is the worst customer service with business I ever experienced. I wouldn’t recommend no one to them ever!!!! I will not be returning with them. I have dropped my policy!!

Here to report (once again) the fraud operated by Progressive, which operates Price gouging, as they notice that people return to their original quote, few hours after the initial estimation. I got a quote on June 30th for 294,50US$. For some personal reasons, I did not manage to pay on the same time (important element, as you will see in a bit). Progressive sends me my quote and confirms my price. Today I click on the link they sent me and…surprise surprise! The quote has been price gouged across all dimensions and it is 15% more expensive in just 4 days.

I was involved in a car collision. I was hit from behind and pushed into the car in front of me, traffic was moving but the car in front of me came to an abrupt stop so I had to do the same. The car behind me did not, the crash report says the same thing. Progressive received my crash report but apparently now the driver who hit me says it was not her fault. Her insurance company is State Farm, they are not claiming liability even though I was told their claims adjuster is out of town for 2 weeks so how can they say the driver who hit me is not at fault and if they did a virtual investigation why can't they talk over the phone about their findings?

In march 6 I was involved in a crash, the company Progressive recognized full responsibility and sent a lady to check the car, who said that it would arrive in the afternoon and it did in the morning and she didn't knock on the door, nor did she identify herself, I saw her it was on the camera, but since I was authorized I didn't say anything, so she goodbye and left and about 5 minutes later I saw her being loaded into my other car filming, which opened. I don't how because the car was locked so I violated my property, my privacy, thank you very much, or at least know if I should report Police, because I repeat, I don't know how you opened the car if it was locked and that has me very worried. Thanks.

Snapshot is a scam. Was told I must accelerate uphill towards a red light or it will record as dangerous driving, which is nonsense and illogical. Progressive customer service is awful and does nothing to address concerns. I have been a customer for all of four weeks and will be switching in the morning. Awful company. Avoid the scam that is Progressive.

Just bought this policy as a new single driver. Answered all the questions. Didn’t think there was a problem until I got an email saying that it was suggested I was letting my ex drive my car even though they knew we were four hours apart at this point. I asked why after I told them before three times that we were no longer together and lived four hours apart, and I was told it was because most of their drivers lie to get cheaper coverage! I will not be renewing this policy. This really disgusted me..

I had a deeply disappointing experience with Progressive Insurance that has left me feeling utterly let down as a customer. Without my authorization or consent, Progressive added a driver to my policy, resulting in an unexpected cost of over $300 on my part. When I reached out to Progressive to rectify this egregious error on their part, they not only failed provide a solution but also showed a complete lack of empathy towards my situation.

They get me as a full coverage. I been told later there is different kinds of full coverage which is not explained to me at the beginning. They lure me to get it and find out a whole different thing which never explained to me. Stay away from this insurance.

My car got stolen on 6/13 and it is currently 6/22. The Progressive representative has yet to go to the body shop and inspect my vehicle. They are aware I don't have another form of transportation, and now the person I was in contact with will not reply to my emails or texts. Not timely at all and customer service sucks.

Terrible car company if you own a used vehicle. Probably alright car company if you own a new or close to new vehicle. Progressive severely undervalued what my car is worth and therefore only offered to total out my vehicle for one-third of what I could sell it for on the open market. The damage? A small dent in a panel and a broken axle from a hit-and-run. Beware of Progressive. They're super convenient and easy to use; however, when it comes time to actually settle a pretty simple claim, they will fail miserably.

Progressive use to be a good company. They have become very expensive and I’ve not experienced good customer service. Long and misleading wait times. Customer service reps pretend they want to help get you a better deal with discounts. Keep you holding on the phone until you get discouraged and hang up. The first 6 months my quote was 200. I barely drive as I work remotely and places are local to my home. After 6 months they went up to 228. Customers are being ripped off with these prices. The insurance cost is almost as much as my car note. Not to mention, I also have a rental policy which is billed separately. I do not recommend Progressive as a good insurance. Shop for the best price.

Was notified by email that my policy would be auto-renewing. When I reviewed the renewal information and payment schedule when I received that email, it reflected a similar amount to what I had been paying on my policy on the determine payment schedule. Then, for the first payment of my renewed policy I was notified they were trying to pull twice the regular payment amount as what I was anticipating and had paid previously. When I looked at the payment schedule at that point, it had changed to twice as much as my last policy for all payments going forward. When I looked into further detail, they had changed my coverage to much more than I had ever elected previously. I updated my coverage immediately, and called customer service to see if they would update the first payment, given the situation. They refused. Super shady and unethical way to do business. Will never be a customer of theirs going forward.

Progressive snapshot device damaged my car battery and I'm not compensated, Progressive added new charges for no reason after paying in full for 6 months, keeps increasing premium by significant percentage for every renewal. Customer care agents deliberately adds more coverage and increases premium and charge more. I never had any violations or claims however progressive increased my premiums for no reason but after purchasing new policy I paid a different amount. Progressive took over a month to get driving records for the licence no. ** (added my wife who doesn't have a licence, but a mandatory field) only to tell me that it's not a valid one and charged $298 more. I found nothing good about progressive after being with them for over 2 years and they give you badges and charge more.

I've been a customer for 20 yrs and never had a claim until last November. My claim agent Brian was an idiot. Never got back to me. Almost every year there was an increase in policy charges. Cancelled them and went somewhere else. They wanted to charge me $7.43 due the way their system is set up. Got the charge down to $1.43. What a joke. Progressive sucks!

I hate writing this as I’ve been with Progressive for over 20 years with no issue, however, I recently had a bad experience others should be aware of. I got in an accident and multiple warning lights chimed and flashed on my display and dashboard and the front end was damaged. It was towed to a body shop Progressive recommended. I got a call from the body shop that it was done. When I picked it up all the same lights flashed and chimed and it had a bad grinding when I drove it. They said that was mechanical and needed to be looked at. The Ford/Lincoln service center did an analysis and said it needed an ABS module and it was not drivable. Progressive has refused to cover it saying it was not a result of the accident. I had a perfectly functional car before and now it is not drivable. That is a very concerning issue that others should be aware of.

I have been with Progressive since 2019 at the end of 2023 my car insurance increased $49. I called and the agent told me that it has increased worldwide. I told the agent there was not one email sent about an increase to inform your customers. This has not one thing to do with my driving but just because I want to. Then I looked at my bill and guess what increased another $8 for no good reason. So after a long 5 years discounts suck I went with another insurance company. So think hard before you go with Progressive. They do not care about you as a customer.

I paid them by card in instant. After cancelation (high cost for poor coverage) they told me they'll sent me a check after two weeks, which after 6 more days hasn't arrived yet. It will take few more days for the money to enter back my account after I will deposit the presumed check when it will arrive. This is how they tried to prevent me to go elsewhere, and I needed to buy insurance from another vendor with other money... I am waiting by the mail box now.

DO NOT go through this company!!. Please save yourself the headache and time! Full of lies when it’s time to “fix” the situation. They give you the run around non stop, very rude and nasty!. PLEASE I’m trying to save you the trouble. Find another company!

I thought Progressive was trustworthy and great, until they tried to sneakily add my daughter, that does not have a license to my policy. When I called them about it, their underwriting department person was very rude to me and insisted that they did NOT just add her. I told him that they did, because they did NOT speak to me before doing this change. My payment jumped from $150 a month to over $300 per month! I then spoke to customer service via chat, and she insisted that my daughter, without a license, is required to be on the policy, because she lives with me! I immediately cancelled my policy and they were more than happy to lose me as a customer. Not a care and not a hesitation.

I called in to cancel a policy as the policy holder was non-compliant on payments and I was basically paying for their monthly fees. On the contract it even says that the authorized credit card holder has the right to cancel the policy by calling a rep, sending a letter, or accessing the policy online. So I tried calling in to cancel the policy. I talked to Kiarra, who consulted with their manager Ingrid.

Progressive billed me for coverage I never ordered. When I caught them on it they refused to write me a credit for the money they owed me. They had no explanation for why they decided to bill me for coverage as a ride share driver. The agents on the phone have zero leeway to help you and they never ever keep their promises.

Was an Emerald loyalty member, Progressive did not handle my weather claim in a timely manner. Had 4 different agents texting me but never available. Had to make another claim as months passed without fixing the issue then they bullied me saying it was a collision. It was not. They covered the second claim then charged me 150 extra on renewal even though you are supposed to get accident forgiveness. Very bad business and difficult to get help.

I tried to call and get a quote. What a big waste of time, I was on hold for 10 minutes before I'm told they have to transfer me, she assured me I wouldn't be on hold again and yet I was for another 5 min before I hung up. I'm trying to give you my business and you transfer me to several people and make me wait on hold for over 15 min??! No thank you!

The bodywork on the car was good.

I was hit by a guy with no driver’s license in Houston, TX. He only had a Mexican passport and was driving a car insured by Progressive Insurance. A state trooper told me that 60% of drivers in Houston DO NOT have a DL!! It was a hit and run accident. Progressive denied the claim! My uninsured motorist coverage did not apply because the car he was driving was insured and belonged to his wife. Lots of "in FLO of $$, but no outFLO" to pay my claim. I use my car as a billboard letting everybody the company sucks! Beware of illegal drivers in Houston.

Absolute nightmare of a company. I will never ever ever work with them again. They charged me nearly $600 for one month of insurance, unbeknownst to me, for ONE car with NO tickets or violations on my license. This was ten times the amount that I paid prior. They increased my premium by hundreds of dollars because they said I “didn’t sign the uninsured motorist forms”, which is a lie. On top of this, they never notified me and even had the audacity to tell me they didn’t have an email on file to notify me, which is a load of crap since I’ve always gotten emails from them for the SIX YEARS I’ve had their insurance. They only told me all this when I tried to cancel, and then all of a sudden I was being charged almost $600 for less than one month. They dragged on my cancellation process for weeks, getting themselves more money, and I talked to several supervisors who were unwilling to do anything about it. AWFUL customer service. Absolute nightmare of a company.

Don't take Progressive auto insurance, when you have a claim, they want to give you wherever they want, it's too expensive and it's not a Quality responsibility auto insurance, I have been using this auto insurance 1 year

PLEASE STAY WAY. Terrible experience with Progressive. I recently had the unfortunate experience of dealing with progressive after my car was involved in an accident in FEBRUARY 22. I cannot stress enough how disappointed and frustrated I am with their handling of the situation. First and foremost, their estimate of my car as a TOTAL LOSS was completely inaccurate. Not only did they undervalue my vehicle, but they also failed to consider the possibility of REPAIR. This left me in a difficult position, as I now have a CAR THAT I AM UNABLE TO USE BUT STILL HAVE TO PAY FOR.

Absolute worst claim service I've ever seen. Ask most body shops if you don't believe me. 90% will not work with Progressive (I call them regressive). 3 months later still no repair settlement and won't honor any estimates. Adjusters come and pick your entire vehicle apart, for blemishes to degrade their estimate. Absolutely bonkers. I cannot believe this place is even allowed to operate. I'll guarantee that 90% of 'happy customer' reviews are fake.

Horrible company to deal with, billing issues. Left them over billing issues, came back and they did it again, shame on me I guess but I am taking my home, auto, RV and motorcycle insurance somewhere else…..Anywhere else.

From January till Now (May) I have dealt with the most vile, and rude customer service members that I have ever dealt with to date. Calling for some information, clarification, or documents is like you are calling them on their personal time off on the weekends when they are spending with their family, and not on a Tuesday at 1pm. Every call, either with the person in charge of my claim (Kierra), or just calling into customer service and getting a random rep has been met with animosity right off the bat, male and female CS alike. Which is very confusing, because I do not approach them in such a way. Really considering leaving Progressive because I should not have to fight to get some information.

Canceled my son's auto insurance policy a few days before it was to expire due to him relocating out of state - and was charged $50 for a cancelation fee - even though the policy was paid up in full. Was Never told if it would have been left to expire in 3 days - there would be No charge. Hope the $50 was worth it Progressive - Canceling my other policies with you and never using again! Cancelation FEE was never stated!!

This is not the insurance company you want. They lie to you and threaten you. They added my roommate to my policy without consent (nowhere in the policy does it state they charge you if you don't report who you live with). Upon calling they made me feel like a criminal and said they would report me. I filled out an exclusion, my rates will go up $75 for doing this, otherwise I will have to pay $3000 for my roommate.

#progressiveinsurance #autoinsurance #automotive❗️❗️SCAM ALERT (SNAPSHOT PROGRAMS): Stay Away from Auto Insurance SNAPSHOT Programs with your Auto Insurance Carrier. Apparently with your car is lost, even in a NO FAULT Accident your Premium will GO UP, when you have to remove your lost car, because of the SnapShot Program Discount. Lost my Car to a Hit and Run Driver, had to junk the Car, remove it from my Insurance because it's no longer drivable, Insurance Premium goes up because of the Snapshot Program no longer applying to the Lost Car, even if you're Not at Fault. (Progressive Insurance) They don't bother to tell you this upfront.

I received another increase for no reason, so I called the customer support. The people on the other side of the phone have no idea what they're talking about, I was told that my rates went up due to: inflation, labor cost, and claims in my area. I said that CPI was 3% for the last 12 months and I'm fine with this increase, but where is 27% coming from, representative couldn't tell. Progressive net profit was $3.8 BILLION in 2023, a 456.41% increase from 2022. So please don't buy into: additional claims or inflation nonsense, it's simply a lie. Extremely disappointed in a public company that ripping people off. And their average employee is not making a buck either.

I got my commercial policy with Progressive and after one month my monthly payment keeps increase. Progressive took advantage of my desperate and dire need for insurance for my family business which is our lifeline. I feel deceived by the company and wouldn’t recommend them to my worst enemy.

THIS COMPANY WILL PULL MONEY OUT OF YOUR ACCOUNT WITHOUT YOUR PERMISSION!! NEVER ENROLL IN THIER AUTO BILLING! And when you try to call to have the payment they pulled corrected, they will keep telling you that they cannot do anything because not enough time has passed for them to be able to correct it. Then they will load you up with fees and charges for the missed payments, when they are the ones trying to fraudulently pull the money to begin with!

Raised my rate only 2 months after getting my policy from $394 to $474, no accidents, no violations, no tickets, no warning just because there was an increase in accidents in the area I happen to have signed up for Progressive insurance. It takes me 4 hrs at work to make up that increase for something I have no control over! You are messing with hardworking people's lives, there should be laws against this money grab!! I trusted Flo but not no Mo

Do not use Progressive. They lie and then they do not admit it when you catch them. All they care about is making money off their policyholders. I caught them in a lie and now they just do not care. I would like to give them ZERO STARS.

Ok, this is complicated. First I would like to say that I do not appreciate the deceptive practices that can be committed by this company. Some context, I rent an apartment suite above a garage at a single family home. My household includes just me. My landlord's son just obtained his driver's license. Progressive, without asking or communicating, placed her son onto my insurance policy, which prompted a dispute from me. This dispute elevated. Progressive explained that all members in the household were required to be on my policy. I debated this. After not only insisting, and actually placing him on my policy I provide them with proof of insurance. Being that they were trying to charge me insurance, and his mother insurance company was already insuring him, this creates a deceptive practice of double dipping.

Guys, I don’t recommend anyone to take out insurance in this company. First that the value changes every month. There were months that I had to call 10x to find out what happened. Second I tried to change my windshield and my coverage didn’t cover and ok, I upgraded the police to try again because it’s my first insurance. I’ve never done that. You believe they called me and started threatening that they would have an investigation and stuff. No problem, I paid out of my pocket. I did it wrong. Yes!

Do not trust this insurance company to help. They added a random person as a driver to my car policy WITHOUT my consent. Luckily, I was viewing my account to make a change of address and saw the extra random person. When I called to ask what was going on, they stated the reason for adding her was based on a report that her information was "similar" to mine. They put it on me saying they had sent me an email. (Now, I did not see this email BUT WHY GO AHEAD, DID I RESPOND?) I never confirmed or reached out myself to add another person on my policy. How dare they because Had I not caught it, they would have charged me for it on my payment date. Now I am canceling my account with them because when I called customer service to remove the person - they told me I needed to fill out a form and it would be a few days to process.

I purchased insurance with Progressive and later needed to cancel as I sold the vehicle. They issued a refund check, and I deposited said check. They put a stop payment on the check, which caused multiple fees, and have refused to cover the fees their actions caused. NEVER do business with them.

I was involved in an accident May 2023, where the police report clearly indicated the other driver was 100% at fault and insured by Progressive. I provided the Progressive representative my bill. I did not hear back and I forgot to follow up. I reached back out Feb 2024 to find out Progressive is waiting for a third party to call them. I called the third party and was told they provided Progressive the information needed to move forward. I asked the Progressive representative to call the third party and shared what I was told by them. I was told by Progressive I needed to show proof I paid the bill.

I have had Progressive for a few years and felt they were good. But my thoughts are different. My 2010 Kia Soul got vandalized in October 2023. Today is 4/14/24 & I still do not have my car because they say it's fixable, but waiting parts. Last I heard from my rep by email was 3/6/24. So they're good as long as you don't have a claim.

I tried to get a new quote for my insurance at which point they kicked me off of my old policy and escalated my quote review to an ominous under writing team that no one has a point of contact for other than email that they take "2 or more business days to respond to." In the meantime, I have no insurance, and while all I want to do is pay them the $300 plus I have been paying them for the past 6 years, they tried to renew me at $580 a month. No one can tell me why their underwriting team needs to review my documentation that I must submit (even though they already have full access to everything they've asked for) just that there is nothing they can do and maybe I should find somewhere else for a quote. At this point I've already invested at least 4 hours in trying to get requoted, and I'm being sent into the weekend with no insurance.

Terrible customer service. I called in for my policy and firstly, it was unusually difficult to get through to a human. I did not have any issues that the automated service could direct me to. Finally, when I was able to get a human on the phone after several tries, the woman who answered was curt, and did not want to help me find what I needed or to be bothered with having to provide it to me. She literally asked if I was logged into the website. Of course I was. They have grouped all documentation together in one massive dump that customers have to sort through with a fine tooth comb, having to open up every attachment in the long list (pages and pages because they have grouped in emails, bills, notices, updates, etc.). She was very rude to me. I finally asked her, can't you just email my policy to me? To which she replied "No, because you should be able to find it right there." Just horrible and a pitiful excuse for making a paycheck.

1. BEWARE of Progressive Auto Insurance! THEY WANT TO CHARGE ME $10.10 to opt out of Snapshot. 2. Signed up for Snapshot and it states Phone Interference if you are not completely OUT of the car to use your phone. Keys out of ignition and on dashboard STILL got "phone interference." 3. AND Progressive is getting PAID to sell my information and driving habits to other insurers, auto companies, etc. CHANGING insurance carriers at renewal.

I have auto insurance, since I recently moved to a new address the old resident was attached to the address. So I received a letter to contact the underwriters and that situation was cleared by her asking me question but in general conversation she has a child who is the age of one of my grandchildren, 17 yrs old and I said yea never give them a car 'cause they would not return and that age is going through so much (do not want to stay in school, staying here and there) and I said she comes to my house sometimes and said her first name but since she did understand the last name. She spelt it wrong and now wants to put her on my policy. Then she wants to write in her notes that I said it, she is a liar! Dealing with Keyanna and then Chloe was the worst experience I have had in a while.