Progressive Auto Insurance Reviews

My name is Dilma and policy # **. I am a customer of your insurance. I am a single mother, and I have cars with full coverage. I have always tried to make my payments on time even though my work hours have been cut down. My daughter who was not under the policy had an accident with one of the cars. She slid and went into snowbank. There was damage done to the car. I put in a claim in. I understand that my daughter is not covered but I was told my car cannot be repaired. I paid full coverage since August 2025, and my repairs cannot be done because apparently the car is not owned by me. If I cannot get my car repaired which I paid Full coverage I want my money back.

They are slow. I spent the first 4 days that I submitted the claim having AI asking me the same questions over and over again. Same questions with repeated requests for the photos. They said they would call, think that took 5 days. I finally made the next step only for the auto body shop refuse me because I was choosing the check vs getting it fixed... since then crickets from the agent whom is either incompetent, terribly over loaded with accounts or on vacation. The questions AI asked were not necessarily pertinent to my situation, never could figure out how to fill in the blanks and have since decided that Progressive does not care.

We had a very minor incident a couple of months ago with my stepson driving his mom's car to the store (1 mile) and due to the snowy/Icey conditions slid into someone's chain link fence and pushed down one of the post with no damage to the car. The homeowner filed a claim to fix the post and we did not file a claim due to no damage to the car. We live in a neighborhood where you can not park on the street at night so all 3 cars were in the driveway. Instead of moving 2 cars his mom gave him permission to take her car.

Trash company. Never had an at-fault accident in my life. I was hit in a school zone by a speeding car while coming out of my alley (by an illegal immigrant with no license, registration, or insurance at that). Cops come, I do everything to help the other party’s life not be ruined (my mistake) and this incompetent company finds me at fault without any investigation. Pays to total out both cars, pays other party’s fraudulent medical bills and lost a paying customer. Good job, Progressive.

Worst company I’ve ever dealt with the app tracks you even when you're not driving switch to plug in instead of app and the Damm thing constantly beeped, driving me crazy, cancelled the policy and they took my payment a few days earlier then charged me my last payment plus a 50 cancellation fee. Absolutely the worst experience of my life

A woman who had the same name as me was in an accident and was not insured. A lawsuit was filed. I was apparently reported by Progressive as the offender. Lawyers claimed to have served me papers at an address I hadn't lived at for years. Started garnishment on my pay immediately. Took me months to prove I was not a black woman living across the state in Nashville.

Called to get insurance quote and decided to go with a 6 month policy.. Gave the agent my debit card to pay for the down payment and also gave my routing and account number for auto pay following the initial debit of the down payment. When the down payment didn't come off the card I called to ensure it was paid (the down payment) in which they debited the card for the down payment (right away) but then tried to take the down payment out of the checking account after I called to pay it with my debit card. So no the money is not going to be in the checking account if I have to call to have you take the initial down payment.

Don't Do It!!! If you might ever be in an accident that is 0% your fault, you don't want to have this insurance. I was hit by a drunk driver going around 100 mph and lost my car. Progressive added erroneous costs to the valuation. They also paid the finance company when I was being led on and researching comps. I did not agree to or sign off on the settlement. Terrible experience and I am getting new coverage for my next car. Live and learn. I will be filing a complaint with the Insurance Commissioner after the way my claim has been handled. Don't Do It!!! I am shouting this out to save you some hassle!

So apparently, if you switch insurance companies without canceling first, you'll be fined. These thugs want to charge me for three days of late fees when I was no longer covered by them. If you leave an apartment, does the landlord still ask for rent? No. These thieves just can't stop digging.

Worst company ever. They straight up lied about my coverage and are not covering my accident! I would stay far away from this company if you are considering them. Not trustworthy at all!

Extremely disappointed with my experience after a no-fault accident. The damage estimate on my vehicle felt unrealistically low, and the process has been slow and frustrating from start to finish. I was also surprised to learn that recycled parts were being pushed for repairs without clear justification or transparency. When you’re already dealing with the stress of an accident you didn’t cause, the last thing you need is to feel like you’re fighting your own insurance company. I expected better communication, a fair assessment of the damage, and a smoother claims process. Based on this experience, I can’t say I’m satisfied with Progressive Insurance.

What a terrible company. They spend One Hundred million dollars on advertising but treat their insured like adversaries. I am a Progressive insured and was rear ended at a stoplight by another Progressive insured and was treated like an enemy. They nickeled and dimed the auto body shop repairing my car and looked for the cheapest ** parts rather than use certified or OEM parts. When I complained they could not care less. I subsequently changed to GEICO.

I had to report a claim just to ask a question..... Now I'm at fault for a question that was not supposed to be claim.... Very unprofessional. I would not recommend this company to cover your dog insurance.

I’ve had one of the most frustrating insurance experiences of my life with Progressive. After my 2023 Mazda CX‑5 was damaged, Progressive issued a low estimate that didn’t come close to covering the real cost of repairs. Multiple licensed repair shops provided OEM‑based estimates near $9,000, but Progressive tried to force aftermarket parts that don’t meet the standards required under Florida law. They even closed my claim without my acceptance and issued payment I never agreed to.

My car was stolen from outside of my house the morning after thanksgiving, 11/28/25, it was recovered in Edison, NJ the next morning after a two hour police chase. The car was crashed on both sides, damaged interior, and things stolen from inside. MOST importantly - the people that stole them car kept the key. I have Progressive insurance. They took weeks to determine if they would fix or total the car. They decided to repair it.

“I had a great experience working with Laura May today. She helped me secure auto insurance for my father and made the entire process smooth and stress-free. Laura was very knowledgeable, patient, and took the time to explain everything clearly. I truly appreciated her professionalism and responsiveness. Laura went above and beyond helping me today. Navigating insurance can feel overwhelming, but she made it simple and straightforward. I’m grateful for the excellent service.” I Highly recommend Progressive Insurance and Laura May!

Beware of some adjusters who work with certain vendors!! They have a system in place, and we get the short end,, money on claims rubs hands, especially with Caliber. Collision, lies, and will send your vehicle out and that body shop will lie to get work that’s not needed.

Where should I start. Progressive is the worst insurance company you could possibly get. I've never in my life in 2 months that I had them go through what I did in a lifetime of having insurance and I am 40 years old. Had my DL since 16. Anyways don't do it. They will bait you in with a good price but then make excuses to hike it. Then after you contest and give them a problem about it and show them you ain't stupid that they can't get over on uyo they will make an excuse to cut you saying your vehicle is garaged somewhere else that it isn't. I mean how could they tell anyways. They can't but they will assume just to make up an excuse. They are scum bags I'm telling you. Don't do it. Read the reviews it speaks for itself.

High premiums but you think it’s worth the price because they are supposed to be one of the best. Very poor customer service when working with adjusters. They basically act like you are a criminal who is calling to take their money. I have never had such arrogant rudeness. As a paying customer with lots of vehicles covered by them, I’m very disappointed and am now shopping around to take my business elsewhere.

Progressive’s business model becomes very clear the moment you file a serious claim. Rather than evaluate evidence or act in good faith, they appear to approach claims with the goal of denial from the start. Proof, documentation, and supporting records are irrelevant — they are not requested, reviewed, or meaningfully considered. Instead, the process feels predetermined, with every detail selectively interpreted to justify a denial. Premiums are collected without issue, but when coverage is needed, the company prioritizes protecting itself over honoring its policy. This experience was not only frustrating, but deeply troubling. Consumers should understand the risk before trusting this company in a moment of crisis.

Progressive is good until you're in a accident that isn't your fault. I was hit by a DUI driver and my car was a total loss. Progressive did pay most of my car off but as far as uninsured /underinsured payout we didn't get anything even though I had the coverage on my policy. Progressive fails to tell you when youre signing for insurance their reservation of rights disclaimers that say what they will and will not pay on your policy. They send that info to you months later after the fact. It will be a year from the date of my accident in a week and I've yet to see any kind of payout for uninsured underinsured coverage or bodily injury that I had on my policy.

Claims rep is very unprofessional and lacks any communication. Racquel ** is refusing coverage on car seats that were in the vehicle at the time of the accident. Says that because the seats were empty and the doors next to them had no damage the seats are not damaged. Car seats manufacturer says otherwise. Not replacing them does not restore the vehicle and the safety equipment to pre-loss condition. They never came out in person to assess the damage only gave me an estimate based off the pictures and video they had me upload. The estimate they gave me is VERY low.

I have four cars, a trailer and a class A motorhome insured with Progressive--and they won't allow me to add a homeowners policy so I can have everything in one place.

I had an Auto and homeowners bundle with Progressive four years ago. I switched to State Farm for a few years but I kept getting offers from Progressive for a lower rate. I contacted a progressive agent at the same location that I was insured through before and they told me they Decided Not to offer Homeowners insurance to people with MOBILE HOMES. Pretty sad!!!

My experience with Progressive Insurance was exhausting. I was initially told photos were enough for my missing property claim, then repeatedly asked for more—receipts and a police report revised four times at their request. After months of delays, my claim was denied for “lack of evidence,” even though I provided everything they asked for. This process felt like a deliberate delay-and-deny tactic. I strongly suggest looking elsewhere.

So, I recently cancelled the insurance on my pick-up truck because I sold it. This left me with one vehicle on the policy. At this point, my insurance increased because I was no longer entitled to the two vehicles discount. So, now I'm insuring less for more cost. The Progressive agent (aka not very intelligent person) suggested I buy another vehicle to get the discount. In practical terms that is so incredibly inept to suggest that. I have a better idea. What about suggesting finding another insurer that better fits my needs for being more cost effective. Or if that is not allowed then just don't make absurd suggestions.

I have no intention of renewing my policy, any policy with your company. September 16, 2025, was a dark day for me. My car was vandalized, broken into, and quite frankly your company was little to no help. I was fighting this battle alone, as far as I'm concerned. I called back in July 2025 to make sure I had towing and rental car. I don't recall the entire conversation, but I know I was put at ease with conversation knowing I had those things. I spent 13 weeks paying $245 a week for a rental car.

We had Progressive for our auto insurance policy. I kept hearing that we were paying too much. I called them to check to see if our rate should be lower and they came back to the phone with monthly payment rates that were actually higher than what we were paying. In October we were approached by a State Farm Representative who offered us a policy $300 cheaper for the exact same coverage. We decided to go with them beginning 01/02/2026.

Today I switched insurance companies. And I called Progressive to cancel my insurance policy. I spoke with an agent Marlo an informed her that I needed to cancel my policy effective today as I had better auto insurance. She was great at helping me. Cancel the policy and then proceeded to tell me on the day that my policy it was due for renewal. For payment and because I canceled it on today before the end of the day, they proceeded to penalize me and charge me for 1 more day service that I didn't have.

Tammy **. Progressive Insurance. Insurance Verification Team. I needed some help with documentation and Ms. ** was exactly what I needed at the time. We all know wits end I need the that automated phone services can be annoying. At my wits end I need a calming agent and she was the one for the job. Great to experience an agent with the skills and temperament to handle a customer like me. Give her this message please from Gregory **

Extremely disappointing experience with Progressive, specifically around billing transparency and customer service. My monthly auto insurance payment suddenly increased from about $137 to over $320 with no clear notice, no itemized explanation in the app, and no warning emails or letters explaining the increase. When I checked my account before the due date, there were no visible charges showing why this amount would be owed. I had a returned payment in November that was corrected within two days, and a return fee was charged the same day. When I paid the bill shown in the app the following day, no additional balance or fees were displayed. Weeks later, those charges were apparently bundled into a future bill without transparency.

I have a claim open for Progressive for going on 3 months. Victoria ** the adjuster is very hard to reach and refused to give me a number to someone above them. She never returns my calls. Her manager also never calls back. I have only spoken to her 3 times throughout the whole process and she's always short. Do not get progressive. They delay the process and refuse to be helpful. Very disappointed with how high the rates are their customer service should be better.

My mother was a long time client of Progressive. She always had an excellent experience until this last claim. The adjuster she had was out of state. My brother was having the hassle with dealing with the towing company. I would email him with no response. When I get a response he tried to tell me the agency I needed to get a new title. I initial the DMV but later found it was the tax office. Then I needed odometer reading which he never replied so I called the towing company with no response. I called Progressive customer service. They gave me a figure I know wasn't right but I wrote it down. I'm waiting now to see if the title went through to receive my mother's check. The adjuster was absolutely horrible.

We were parked and just about to open the vehicle door when a truck came speeding by and smashed the mirror into the door. The vehicle fled as it was a hit and run. We think he was drunk. We had the plate of the hit and run driver. Nothing could be done as he refused to say anything. Northwood Insurance Agency out of Northborough MA said we had to go through the hit and run drivers insurance. We are saying our insurance company (Progressive) should have paid and then went after the hit and run driver, who now was charged with criminal charges. His insurance company said they would pay 75%. We said no. Now it had been months. We struggled with Northwood and Progressive for months. Now 9 months later Progressive finally said we can go through them. We had to take pictures and video of vehicle several times and email it to them. They won’t even send an adjuster out as they are an online company.

I have auto insurance with Progressive Insurance. On October 24th 2025 I was rear ended. I have MedPay on my insurance policy to help pay for medical bills. Grace ** is the agent who is handling my claim. Her supervisor is Samantha **. She asked for receipts for when I got medical treatment. I sent them and still is getting treatment. I'm paying out of pocket. Now she want me to go to the places I have been treated and get more documents. I gave her what they gave me and she is withholding my check and threatening to cancel my claim for MedPay.

Just wanted to let people know to do your research before buying auto insurance from Progressive. I was paying a $60.00 a month for an old 1996 suburban to be in front of my house. Once they noticed from a third party my girlfriend stayed with me they added her to the policy without my permission and charged me $257 and then wanted me to start paying $178.00 per month. Good commercials but they are still crooks at the end of the day. I also I canceled my policy with them that day and they only refunded me $50.00 bucks. The bigger issue was my girlfriend already had her own car insurance and didn't need coverage from progressive for a vehicle she didn't drive. With that being said, Progressive car insurance uses a third party to look up people's driving history that live in your home to force them to get added to your policy only to increase your premium.

I'm sorry I changed to Progressive Auto Insurance company from Geico. I've only been a customer for 4 months and I'm already with their billing system. Progressive is less expensive but I'm concerned that the billing situation is not a good indication of a positive experience going forward. I may be switching back to Geico or another company. I don't trust this company.

I got scammed by this people. I wanted to cancel my policy with Progressive, they told me to stop making the payments and it would be cancelled, so I did stop making payments. Months later they are contacting me saying that if I don’t make those payments they are going to report me to the bureau. How can they say one thing and another different later. I’ve been paying another insurance company, for sure a better one. Now they want me to make those payments or my credit would be affected.

I have Progressive Auto Insurance for the past the past year. On October 01, 2025, my wife was side hit by a large e-bike while making a left turn into the entrance of our apartment complex. The driver of the e-bike was charged for the accident due to not yielding to traffic at an open entrance into a community. The damaged was substantial enough to file a claim for repairs. First issue: Once the claim was filed; Progressive tried to place partial blame on my wife even though the e-bike driver was charged with the accident. Second issue: My wife is a school teacher, we had to wait for a holiday break to put the vehicle in the shop. We waited approximately thirty days before we could leave the vehicle for repairs.

Bad company. Progressive sent me a letter requiring me pay the balance, although I don't owe anything. I sent them a lot of documents ( bank statement...), but they did not consider. They transferred to collection service. I sent my documents to the collection service, and they closed my case. They bring me trouble and waste my time. Carefully with this company.

Hit a deer Xmas morning on my way to work at the VA hospital. 5 days later and I still haven't heard from my claims adjuster. I answered the 2 online questionnaires, provided a photo of the damage, replied to the text message from the adjuster, left 2 voice mails, even tried contacting a local agent. Nothing, tumbleweeds and crickets.

I am beyond frustrated with the service I received from Progressive. After a deer collision, I expected the professional support I pay for, but instead, I was met with total negligence. For 25 days, they intentionally ignored my calls, emails, and texts. They deliberately dragged out a process that should have taken a week, solely to avoid paying for my rental car, forcing me to pay for it entirely out of my pocket.

I'm very sad. I was hit by someone who had insurance by Progressive. They pay all 16,000 and left me paying 1500 hundred. And I had Gap insurance. Please understand Gap is a joke. Gap talking about my truck didn't meet this and that, talking about the crack in the window. What the hell that mean when I was hit from the back and my truck was tow out. I have nothing to drive in. All Progressive did. Pay somewhat of my bill and left Gap to pay 1500. No Star. I will never get Gap. And I will all ways check and see if I can get insurance without going through theses companies. Why I have to give at least 1 stars. When you don't deserve it.

Clearly, a company that should invest far more in providing their customers with proper and respectable service and less on commercials. EIGHT months ago, and due to the clear neglect of one of their insured, the fence on my property was destroyed, resulting in a very small claim ($1,500). Since then, and after approximately 20 follow-up attempts, they are still yet to pay the claim. It has been one excuse after the other, which all point back to clear shortcomings in their claim policies and (or) that of their staff's willingness to expedite specific matters. Logic would tell anyone that they can easily pay this claim regardless of any circumstances or company policies, but that is not what is important to them. In closing, based on the overwhelming percentage of one-star reviews, I am not expecting this review to prompt resolution, but I do hope it prompts consumers to look elsewhere for all of their insurance needs.

Worst insurance company and insulting commercials. This insurance is overpriced probably because they're spending so much on insulting commercials. Do not use this insurance company. They are horrible. They don’t care about customers. They only put money in horrible actors who are so stupid and insulting. Go with gieco. At least they don’t insult you.

I've been with this company for years, until I spoke with Sidni **. My soon-to-be ex-husband got into an accident on Sunday, 12/7/2025. The claim rep Sidni ** the most rude and mouthy rep I have ever spoken to. I called Sidni ** Monday morning to find out what's happened and who was at fault. This young lady cut me off and stated I've already spoken to mister and it started from there. She called my ex on a three-way call and lied on me. She told my husband I asked if he was dead or alive, and I was adamant about finding out if anyone was in the car with him. After I hung up I called back and ask for her manager; she wouldn't connect me. She stated, "I've already spoken to him about this." I will continue to push this issue until someone gets back with me. Progressive is a decent insurance company, but with rep like Sidni ** they will lose many customers

The agents at Progressive are rude and lie when they are confronted about fees that are not expected. They only care about money, not customer care or service. This is one of the worst experiences I've ever had with an insurance company. I will not be a returning customer.

I have only been with Progressive for a year and this is the first time I've had to make a claim but I am already looking to drop them. This has been the worst experience!! I would not recommend this company to anyone!

I am extremely disappointed with Progressive. They added my daughter to my policy without my permission, which caused my monthly payment to increase by almost $200. I have automatic payments set up, so the money was taken from my account. When I contacted customer service, they admitted the change was made but refused to give me a refund, even though I never approved adding another driver. This is completely unacceptable and feels like a dishonest business practice. No policy change should ever be made without the customer’s consent. I trusted Progressive with my insurance, but this experience showed me they do not value their customers or take responsibility for their own mistakes. I do not recommend Progressive to anyone.

I have been with Progressive for years this past year my insurance jumped drastically, I called because I was going to cancel policy, I found cheaper with better coverage. The agent I spoke with wanted to verify information that could "save me money" after the review my insurance dropped a good amount what she failed to tell me is that underwriting would request a ridiculous amount of crap from me. I even had to contact the DMV to get some of the requested info. I emailed everything they requested but the information that DMV said would take 15 day for me to receive. That was all documented in my email and I still received a notice to cancel. This is nothing but a joke at this point.

Progress Insurance is the worst insurance. Their customer service agents are extremely rude and argumentative and one even hung up in my face while I was in the middle of a sentence. They also ask for a lot of crazy information but never inform you of this at the time you sign up with insurance with them. They waited 2 months later and tried to cancel my policy because I didn’t feel comfortable giving them the information they asked for. I felt it was too personal and I asked for a supervisor to contact me and they never did. I would not recommend them and I would give them a 0 star if I could. This has been by far the worst experience and worst insurance company I have ever been with.

Updated on 12/06/2025: I find it extremely suspicious that my dad policy for 1837.00 for the same coverage was cancelled for failure to provide proof of address, where he live in that apartment since 1984 and it's on his Driver's license. They then cancelled his insurance 11/26. Another agent then rewrote the same policy without proof of address on the phone but now charged 2754.00 on 12/6/05/. My dad was without insurance for 11 days and knew the day before. Why is it that Progressive didn't need proof of address to rewrite anew the policy? They charged a 79 year old man $2754.00. That's a 917.00 difference for the same policy but instead charged him more. This is what you do to the elderly? Charge them!

I had Progressive car insurance for a couple years leading up to this past fall. In September work started slowing down (I’m a contractor for the federal govt.) as it’s the end of the fiscal year. Progressive immediately cancelled my policy upon the first late payment. I got caught up on that payment by the end of September and reinstated my policy. Then two weeks later got a bill for $250 which was October and by then the government was shut down and I couldn’t pay it. I called the number they provided for help with those affected by the shut down and they still cancelled my policy and are now hounding me for the $250 they wanted from October. No, I’m not gonna pay you another $250 for no coverage since September. You’re crazy. You did not help me any when I needed it.

Progressive is okay as long as you don't have to file a claim. I got into an accident on August 7th, today is December 4th and the issue is still not resolved. Over two months before an adjuster looked over my vehicle (electronically, not in person). I have full coverage on my vehicle and they are unwilling to reimburse me for totals costs incurred. Multiple claim representatives involved, poor communication, and lack of effective communication skills. The company would do well to have employees do communication workshops to provide better service to customers. Awful experience paired with stress of someone ruining the front of my vehicle.

My car was stolen in the middle of the night. After reporting it in the morning, I was interrogated like I was the Criminal, they wanted to establish a timeline of my doings of the day before, my ph records, my credit report, my purchases, my everything from the day before and who I called after I found out the theft. A ph interview of 1.5 of interrogations, NO, I did not do this, it was done to me and I had all the additional expenses and to top it off they are supposed to replace "Like for Like" and even fight you on that. I cannot recommend this Company ever.

I switched from Geico to Progressive about 6 years ago, big mistake; because initially it seemed a little cheaper but as the time progressed and added new drivers, the rates kept going up and it came up to a point I was paying $5707/6months for 5 vehicles 5 drivers, during those 6 years have had one accident. Called Geico back and they got a quote of 2800/same vehicles and better coverage. I was not going to write this review until I found out how much refund I will get which is another ripoff, I would only get back 3598 back. That's 40 days of coverage, really? Someone needs to explain this.

This is by far the worst experience I have ever had with an insurance company. A driver with Progressive Insurance wrecked my truck. They were at fault. I’ve been waiting 2 days for a rental car. I drive a big truck GMC AT4. They offered me a compact car. I told them “FN”. Still waiting!!!!!!!!

Progressive has been falsifying documents for a while now and I have some proof I’ve been calling and calling and calling. Been treated disgustingly by their employees. They’re overcharging me making up numbers in stories when I call them. They try to justify these numbers when I’m looking at the app and I’m reading to them what I see and they’re trying to tell me that I’m lying. I don’t mind paying my bills, but they think they’re gonna go into my checking account and steal for me again. I don’t think so, and I have filed all the necessary complaints with the Massachusetts insurance board for a business Bureau of the FTC and I will go all the way up. The line did not going to get away with this. I wish to God that I never gotten involved but progressive. I’ve also talked to LEXIS-NEXIS and they send me a copy of my report. Progressive is putting false information out there stopping me from getting insurance.

Very bad customer service! Woke up this morning to a $264.63 charge to my bank account and found out they charged a premium without my consent because my son is over 18 in my household. He has his own insurance policy with a different company. They still added him to my policy. They sent me a form to exclude him which I signed and faxed. They dropped him from my insurance but said I couldn't get a refund difference because they already took my money. They told me in the state of Texas they automatically add anyone in the household to your policy over the age of 18 no matter what you want. You have to sign paperwork to exclude.

Three months into my policy which I have set up in auto draft my policy increased from 116.00 per month to 306.00 per month… Reached out to customer service for a breakdown and they reversed three of my deduction which I do indeed qualify for and on top of that they always are increasing my rate because I have other members in my household that have to be in my policy increased which I can exempt them so not only are they added to my policy they are not covered my premium increases even though they have their own vehicles and each driver has their own policy…. I would not recommend this carrier.

Very poor experience with customer service after the company added a driver to my auto policy, without my authorization, who was already covered under another policy. Even after providing the requested documents proving the individual was covered by another policy the company charged me a full billing cycle. Beware. Even if you're doing your best to do the right things, they are unforgiving.

I have been using Progressive auto insurance since 2012, but yesterday I was told because I had filed 3 claims where two were verified not-at-fault that I could no longer renew my policy. I have always paid on time, and driven responsibly. I had no problems with them until I moved to the Atlanta Metropolitan area where I commute to work every day. I called yesterday seeing if I could dispute the outcome, and I was told no. I could only dispute if my claims were put in by error. There was no fraud on my side.

I scheduled a payment for this Dated Oct 20, 2025. I was sent a reminder even though I previously scheduled payment. Based on that I accidentally paid twice. I am spoke to a rep. named Andy who couldn't find the scheduled payment and then, after a long time, he found the 10/25/2025 scheduled payment. Then I am told I can cancel today's payment but it would not go through until 12/08/2025. One thing about dealing with Andy is that he stays calm and does his job. It just wasn't in my best interest.

If I could leave a zero I would. I received a letter from Progressive that they noticed some drivers that needed to be added to my policy and listed two people that live next door to me. I called them before the date they listed on the letter and spoke to a woman underwriter. She couldn't tell me how they think these drivers should be added and I proceeded to inform her that they are my neighbors, a married couple living in their own how on their own property separated by our property line. She never responded to me and I hung up after say I will not be adding them to my policy.

Horrible experience. Snapshot is a total scam. Rebilling up 250% for no reason and without so much as a contact from them, then they say all rates are up. BS. Just trying to scam you after three years and zero claims. Pass the word.

Progressive have tried to give me a medical diagnosis like they are doctors. Which they are not. They have no concern for your well-being at all. Since my accident, I have been dealing with migraines, headaches, pain in my neck, back and shoulder issues, dizziness, suicidal episodes, depression, chest pains, tightness of breathing. And while going through all this, Progressive only threaten me that I will only have eight weeks of medical. And after that, I’m on my own. I would not wish this on my own enemy. I’ve never seen a company like Progressive of such bad faith. On over 10 different occasions, they have tried to press me into having my vehicle fixed at their body shop. Would I have refused all 10 times. T

I would NOT !!!! Tell anyone to go with this company Over rated customer service is not good. Cancelled my policy ahead of time. Still went ahead and charged me. DO NOT USE. NOT GOOD. DID NOT cancel when I asked them to until I called again 5 days l; after!!!!

I call Progressive to add my truck on my dad's car insurance, come to find out that they want to charge me an extra 100$ for a seatbelt violation that happened two years ago, my other insurance I used didn't charge me anything extra, kind of sad progressive is trying progressively take my money.

This last June of 2025 I filed a claim with Progressive Insurance and the agent in charge of my claim denied it because of what she said was a "coverage issue". I asked her what that coverage issue was but she refused to tell me, or to send it to me in writing. Just plain greed and corruption from this company.

I was with Progressive and submitted a claim,,, they didn't want to pay the claim, so they told me while this was going on that if I canceled my policy and made a new policy if save money so I did so,, that was on 09/11/2025, the same day they rescind my policy which means it doesn't exist, no notification, so they also placed a permit user on my policy which I don't have, then put down on an amendment that I borrowed my car out and they got into an accident,, never happened. I don't kosb my car out and they said they were living with me,,, that's untrue, so because of this supposed accident they delete my comprehensive and change it to something that says if I get into an accident I have to use aftermarket parts or pay for it myself, they also charged me for the comprehensive and did not offer a refund.

Thanks, Progressive, you have saved me so much money on my insurance. I would love to speak on behalf of this company to let the people know a great company and saves money for people. Trust me, you can pick your own plan and save money. Thanks.

I have been with Progressive for over 3 years and they cancelled my policy today for no valid reason. I told them I stay in St. Louis 25% of the time and they kept asking questions about where I live and where I work and how to I get to work and why I stay at 2 different places. I used Snapshot through the company for a discount and I have been in St. Louis for a longer period of time for work and Progressive was STALKING my location, instead of using the snapshot for my quality of driving. This is VERY illegal and this company is corrupt and I couldn’t recommend it less. They advertise good deals and then after one term they raise your rates SO HIGH. They are the worst car insurance I’ve ever had and I was paid till the end of November. They cancelled my insurance today and I still have not got my money back.

Do not use Progressive if you have any other options. They added 3 extra drivers to my policy. 2 of them unlicensed and refused to adjust the payment even after I submitted the driver exclusion forms. Horrible company to deal with and good luck if you need to file a claim.

We had a serious accident on a freeway. The police gave us zero fault. The insurance given to us by the other party turned out to be bad. That 1st insurance company referred us to another insurance company. That turned out to be bad also. Unfortunately, we were forced to file a uninsured/underinsured motorist claim with Progressive (our insurance company). Thank goodness we'd bought that coverage. Progressive jumped on it and moved quickly.

Review for Matt at Progressive Insurance. I can’t say enough good things about Matt at Progressive Insurance. After two previous calls with other agents that didn’t resolve my issue, I was fortunate to get connected with Matt — and it completely turned my experience around. Matt was unbelievable. He was articulate, knowledgeable, and genuinely personable. He immediately understood what needed to be done and handled everything with a level of professionalism and care that exceeded my expectations.

Someone rear ended me and had Progressive insurance. I had a brand new 2 month old vehicle. I filed a diminished value claim for the value of my car before and after the accident. The accident is now on Carfax and my car is worth $3800 less. I sent Progressive an after accident value from Carfax and Carvana and also Kelley Blue Book for after value. I looked up current vehicles like mine that were for sale. They said it didn't show the value of my car before the accident. The car was new with only 2600 miles! Then they said my comps I gave them were too far away. So I sent 3 more comps within 100 miles. They sent me the same form letter twice saying I hadn't proved my car's value before the accident. I doubt they even looked at them. If I ever change insurance companies it sure won't be to Progressive.

Progressive is a terrible insurance company. Once you file a claim, they look for any way to avoid paying for your damages. I would not recommend them to anyone. Don't be fooled by their low prices. When it's time for them to step up and help you, they won't. I definitely do not recommend Progressive.

DO NOT get Progressive insurance! It is a scam! I was in a car accident on 09-17-2025 and I was rear ended really bad. My car was totaled out but refused to give me my rental car even though I PAY FOR IT! Progressive did not want to do anything for me even though I was victim of the accident. The other insurance Dairyland wasn’t trying to do anything either, I have an attorney, a lawyer and a paralegal on my legal team and even with them they still refused to do anything. I had to end up paying for my rental car out of pocket. Shortly after my car was totaled progressive raised my insurance rates from $130.00 to $450.00 without any explanation or anything.

I would strongly advise anyone to avoid Progressive Insurance. My experience with them has been extremely disappointing, especially when it mattered most. After my accident, Progressive repeatedly misrepresented key details about liability and left me in a position where I was essentially negotiating against myself. They pressured me with unrealistic timelines, backtracked on prior statements, and created unnecessary confusion that always seemed to work in their favor. It became clear that they use their size and legal leverage to wear down customers rather than resolve claims fairly. If your situation is anything beyond a simple fender bender, prepare for a frustrating, drawn-out, and one-sided process. In my opinion, Progressive does not act in good faith or stand behind their customers when it truly counts.

Had Progressive for years. Had a $2,200 accident and now I am having to jump through more hoops than I already have. Looks like I have to pay to fix what the insurance should after Progressive sent me their estimate. Looks like I will be getting different Home, Auto, and RV insurance. Terrible customer service. Adjuster was terrible, Kristin Pease.

Hello there. I hope this review helps plenty of people, six months ago my full coverage on my 2019 Tacoma was $962 for six month policy. Currently today November 2025 my policy is now set to expire. They sent me a bill for $1342.00. Literally nothing changed. Same truck. No accidents. No tickets. I would suggest heavily shopping around. There's way better prices out there! I'm thinking they get you in at a lower price and then raising it like crazy six months later. I live in NJ.

I wouldn't use this Company to insure my Pets! Horrible Customer Service! I was switched from one representative to another, placed on hold or either they hung up! I was inquiring about a refund and the issue still wasn't resolved!

Be Aware of Progressive: Below are the hoops that Progressive wanted me to jump through in order to keep my auto policy. I took this insurance out in good faith thinking that all I needed was to make on time payments. As it turned out I was mistaken. For a month into the policy I was told that I had to supply pictures of all "4" sides of my car along with a picture of my registration, etc. This on a minimum liability policy with nothing else added. And if I didn't follow what they demanded then my insurance would be cancelled. When I complained my complaint went for naught.

Terrible customer service. They cut every corner. For the first week they did not cover rental. They don't care to know if everything is ok after a accident. All they care about is how they can save money and not pay.

Terrible customer service, the agents transfer you to one to another and you have to repeat yourself multiple times! It takes over 2 hours just to get a basic information. They hang up on me after 40 minutes on the phone.

I have been driving and insured mostly by Progressive for 45 yrs. Never had a claim never. Somebody hit me, tore up bed, tailgate, brakes don't work right, alignments out, bed twisted, frame might be bent. Shop appraisal $14,835. Progressive estimate approx. $5,500, when I argue with the adjuster they said must have been multiple accidents; They said want to fix bed not replace twisted bed, not covering tailgate at all said damage couldn't happen the way truck was hit. Called me a flat out liar on the phone, multiple agents multiple times. They want rental car back now until repairs are started, which I have suspended till amicable solution can be reached. My next step is a third party adjuster and a good attorney. This is on a 2021 Chevy Silverado 3500 6.6L 10sp Allison Transmission 8ft bed. 106,000mi.

I bought a new car 7 months ago. It was involved in a hit and run. I was told that even though I purchased the car brand new 7 months ago, they would not replace the headlamp with a new one. It would be a reconditioned one with a 1 year warranty even though the rest of car still has 2 1/2 years left of the factory warranty. I spoke with 2 representatives and 2 managers. I will never use them again.

I called Progressive in the middle of April to open up an SR-22 policy on a new vehicle that I purchased. After a long time on the phone we got the policy. I paid the money, a lot of money and continued on with getting my driver's license and moving forward with life. As I applied for my driver's license several times it kept kicking back and I kept losing out on the money that it cost to apply for a driver's license. I would get the paper copy. They would say everything was okay and then I would never get the plastic copy in the mail. The paper copy would expire and I wouldn't have a driver's license again. Upon calling over and over and over again I've requested that policy first conversation because I did let them know that I had an SR22 and later on in the months found out that she did not put the SR-22 on there and upon paying 269 for regular insurance I had to tack on an additional 400 to that to pay for the extra policy cost.

Just joined Progressive and within the first 6 months my rate went from 1900 for 6 months up to 2800 for 6 months. They lure you in with initial low rates and then scam the customer. They should be held accountable for stealing from customers like this. I know it's an open market but it's just a hassle to shop again. Stay away from FLO!

Terrible customer service. They were great signing me on, but when my previous company Allstate, messed up a driver's name and sent Progressive the correction. Progressive ignored it and accused us of lying. I found them very offensive and dishonest. They will sign you on, but if you have an issue, they will throw you under the BUS. Tried to talk to two so-called management team members and it was like talking to a ROBOT.

Progressive will have you pay your expensive premium & make you think they will help you out in your time of need after an accident. When it comes time for them to process your claim, they will do everything in their power to NOT give you the money you are due. They will drag their feet processing your claim, purposely having your storage bill grow exponentially, then they will low ball you on the value of your vehicle, so they can claim that your vehicle is a total loss. Flo & the "helpful" Progressive folks in the commercials ARE A LIE!!! This is just another predatory insurance company with a mission statement of screwing over their customers.

I was rear-ended and the at-fault driver was insured with Progressive. Since then, Progressive has mishandled my diminished value claim at every step. Representatives gave me false and misleading information, including telling me I had to file my diminished value claim through my own insurer (GEICO) and even incorrectly stating that “diminished value is the same as subrogation.” One representative laughed at me when I asked questions, which was unprofessional and unacceptable. I specifically requested that my complaint about their representatives be documented in the claim file, but I have no confirmation that it was ever logged.

Customer service was terrible. Roadside assistance was very terrible and app where I wanted roadside was terrible. The coverage was good at the time until I found out that when I checked out other companies, I had more coverage for less money. Roadside assistance didn't find a tow for me for two days. I finally got a local tow company in town that helped me out on my terms, not progressive. The customer service people kept saying, "Why don't you call around and pay for your tow." I said on phone, "That is why I have roadside service with you." I couldn't believe what I was hearing. I'm paying for the service already.

I had to get auto insurance in Florida before I had a permanent address and plates for my car. I was forced to change my insurance company, so I got 6 months with Progressive. At 5 months I was able to return to my previous insurance at a much better rate. I cancelled Progressive on 8/8/25. It is now 9/18/25 and I’m still waiting for a promised $96 refund. I’ve spoken to many departments there who all tell me different things. I guess they need my money more than I do. NOT!!!!

Progressive has a problem with adding people that do not drive but live in the house; they increase your rates and tell you that it's part of the policy. So ask questions or in the paying extra per month without knowing what you're paying for.

I had auto insurance as a driver previously under a different plan and then when I moved out I had transferred the vehicle into my name with my own Progressive policy. They have since asked me to provide proof of garaging in which after 3 phone calls I finally got told that the title of my vehicle would be accepted as proper proof of garaging despite the fact they clearly stated before that they were just looking for a mailing address as to where the car would be parked. I live in an apartment complex so my mailing address is where my garaging address would be. I have sent them previous my lease agreement a change of address letter from USPS which is a federal based document and the registration from the TXDOT.

I have been with Progressive auto since 2016. They rewrote my policy in 2021. We have never had an accident or tickets and yet every year the price went up. I believe the straw that broke the camel's back with me was when my husband financed a car and they upped the price of insurance to more than the amount we were paying monthly for the car and this was with a 1000.00 deductible. I began to shop around and found that better coverage with 500.00 deductible at another company was significantly lower. I refused to renew my policy with progressive. Was beyond happy to get away from them and kicking myself for not doing it sooner.

Progressive assigned 5 adjusters to my claim, including one (Drew **) they never told me about. After refusing safe repairs on my 2019 Volvo, they terminated my rental the day after I filed an Insurance Commissioner complaint. Drew agreed to authorize repairs 9/3 but has ghosted the shop for 6 days. The shop owner confirms 8 other Progressive claims experiencing identical delays. Currently pursuing complaint with WV Insurance Commissioner for unfair trade practices.

I contacted Progressive for an insurance estimate for my cars online. One of the required fields was my phone number and ever since filling out that questionnaire I get 5-10 spam calls a day. This infuriates me as most are fraudulently trying to sell something. Obviously my number was sold to a list for others to use to contact me and try to sell me something. That alone for me is like an invasion of my privacy and I won’t give progressive my business.

I live in NC. They have over doubled my rate with no changes, claims, or accidents. Went from 332 a month to 657 a month. Horrible customer service. I’ll NEVER do business with this company again nor recommend anyone else does.

Just cancelled my policy with Progressive effective 9-15-25, they told me they won't send me a refund check, they will refund my owed money to the debit card I used to purchase the policy. When I told them that I don't have the card anymore because the account was closed they informed me that I would have to deal with the bank to get my money back! I paid them the full policy payment all at once. I asked them to just send me a check and was told NO....When they asked why I was leaving Progressive I told them that USAA gave me FULL coverage for $600 less a year than LIABILITY with Progressive!!!! With customer service like this he asked me to keep them in mind in the future! LOL, NOOOOO THANKS!!!

They Steal Money and Destroy Your Credit. Progressive Auto Insurance is an absolute scam. They continuously charge you for amounts you’ve already paid and force you to cover a mysterious “past due balance” just to reinstate your policy — even if you were current. It’s a bait-and-switch tactic to bleed you for more money. You basically end up paying double to get insured again. They have no problem taking your money, canceling your policy with no explanation, and then turning around and reporting false balances to the credit bureaus — damaging your score over things you never owed. They offer zero accountability. Customer service is useless and constantly “transfers” you without resolving anything.

I experienced the absolute WORST customer service treatment by a rep named Thomas, who was EXTREMELY RUDE, ARROGANT, INSULTING AND OVERALL UNPROFESSIONAL!!! All because I called to refute the fact that they are only refunding a very small portion of ​m​y Auto Insurance premium. I canceled the policy a few days after my account was drafte​d​​. They are stating that they have a cancellation fee of which my Broker has no knowledge of. ​The first issue was that they raised my premium due to an address change, then charged me a cancellation fee for canceling the policy! Th​i​s insurance company ​i​s such a RIP-OFF!!! I WOULD NOT RECOMMEND PROGRESSIVE AUTO INSURANCE.

We were rear-ended by a motorcycle that went up our tailgate and into our topper, they also have progressive. When they went to fix or vehicle they were supposed to fix our hitch and topper according to their policy. Progressive covers truck bed toppers under its specialized truck camper insurance policy, with protection for the camper and personal items inside. The company offers specific coverage options for custom parts and equipment for other vehicle types, such as cars and motorcycles, that can also apply to toppers. Progressive's truck camper insurance. A topper is insured under Progressive's truck camper insurance policy, which includes several key protections.

Filled out homeowner policy application online. Quote was $3728. Next day called and reviewed quote with live licensed agent. Price stayed the same at $3728. Went to purchase policy next day and price went to $5282. A different agent told me that is usual. Original quote is always performed with underwriter who uses low dwelling amount. Final policy at purchase uses high dwelling cost which always raise policy price. He then recommended changing auto which is less than other companies to offset higher homeowner. The original quote that was online was also removed. This is considered false advertising at least or fraud. Fraud is deceptive activity intended to result in unfair or unlawful gain.

Progressive Insurance has just convinced me to never use them again!! I had two vehicles under their policy. I dropped one for a lower rate at State Farm. Once I did they increased my premium on the vehicle that I still had on the policy. I understand that it was because of bundling. I asked to change my coverage from comprehensive to collision and they told me that in the state that I live in that I had to have comprehensive and collision, if I wanted to have collision. So, I switched this vehicle over to State Farm. When I went to cancel the policy with Progressive they are charging me as twice as much as I should owe for 4 days of coverage I had with them while changing over to State Farm. I asked for a break down to why it was that much, she said it was service fees. What service fees?

Progressive left me hanging with my travel trailer. A leak happened in the corner of the pop out in which went in noticed. I seen a bubble come up on the wallpaper think it was from heat. I poked the bubble to push the wall paper back to the wall. Water came out omg. So I called with having coverage with Progressive. The adjuster came out and looked for all reasons not help with my claim. The supervisor I talkedd with over Arkansas said the leakage and rot is why they did not cover. OK lol why do I have insurance then. They proceeded to tell me that camper roofs are not covered. Why do I have insurance then.

I've been with Progressive for years without issue. I moved to Florida, in 2022 taking one car (both registered in Kentucky at the time), while leaving the other in Kentucky, at my mom's for use when I came up. I received notice in 2023 that they were cancelling my insurance stating my 2nd car (still located in and registered in Kentucky) was located in Florida. I explained that to my agent, and was told it was solved. In 2025, I received my invoice for 2025/2026, paid it in full, then 3 months later, received another notice of cancellation for the same reason. I called Progressive myself, explained the situation and thought it was handled....the next thing I know I get notice, and a bill, that they added my 86 year old Mother (who had no keys, can't drive a stick shift, and had her own full coverage insurance) to my policy and increased my bill from $437 (already paid in full through 2026) to $1100 for liability only!

Tried forcing me to add my Autistic teenage son (will most likely *never* be able to drive, let alone now) and elderly mother (can't see or hear) to my policy to squeeze every possible penny from me. I'm on disability, taking care of 3 people. Non-renewing because I told them I'm not paying them for people who will NEVER drive my car, or any other. This place is DISGUSTING.

FRAUD!! They will NOT pay your claim! My daughter got into an accident and she was at fault. Progressive refused to pay the claim. They told me she was not on the policy. But SHE WAS!! They took her off the policy. Any time I added her back, they removed her within 24 hours. My daughter never had any other accidents besides this one. They are VERY FRAUDULENT. We are getting attorneys.

I do not have Progressive however someone drove my vehicle that did and hit someone. My insurance Progressive claimed they would cover anything else and they did not and they proceeded to add me to the other party's insurance without my permission, which is illegal. Very rude and do not care about anyone but themselves. Go with Geico or USAA.

Started out fine. Everyone on our policy has a clean driving record. Snap shot makes anyone look like a bad driver and it’s rigged in their favor. They raised our monthly payment from $171 to now $341 with no claims, accidents or tickets. Scam scam scam.

Absolute frauds. I have no accidents and I’m the only person who drives my car. They added my adult son because he lives in our house but doesn’t have a driver's license and is autistic and doesn’t even want to drive. I didn’t add him. I renewed my existing policy and saw that they changed my policy without permission or notice from $600 every six months to $3200 every six months!!! They took out $800 dollars one month twice! Then they took out 600$ for last month!! They charged me again mid month for $360! I have an old Honda and I have full coverage and I would never agree to a policy hike like that! My son doesn’t live with me right now and he isn’t allowed to ever drive my car!

After years of being insured with Progressive, I’m extremely disappointed with how my recent claim was handled—and ultimately denied. My vehicle was damaged during the massive flooding in Houston. We took it to a trusted shop, where both the owner and a mechanic assessed clear signs of water damage and advised us to file a claim.

This is by far the worst insurance company I’ve ever dealt with. They don’t work for you — they work for the other party filing a claim against you. When I filed a claim, it was bounced between FOUR different adjusters without anyone bothering to tell me. I’d contact my “assigned” adjuster only to be completely ignored, and after chasing them down with multiple calls, I’d find out my case had been handed off to someone else — in a different state. Two weeks later, it happened again with yet another adjuster in yet another state.

Frustrating Experience – Poor Communication and Unfair Billing**. I purchased a 6-month policy and submitted all the required documents, including mileage verification. Despite this, I keep receiving bills stating that I still need to verify my mileage. I’ve already provided everything that was requested, yet the issue continues. The company initially applied a discount, but now they're trying to revoke it without proper explanation. This feels like a bait-and-switch tactic and shows a lack of transparency. The whole experience has been frustrating and time-consuming. Based on my experience, I would not recommend this insurance company to others.

I was a customer for our personal vehicle and suffered due to one of their customers hitting my car. In both scenarios, I was at a disadvantage. Regarding the accident, the representative instructed me to get an estimate. I called multiple times and never received a callback. Consequently, I was left to pay for the damages to my car. As for our personal vehicle, a piece of wood from someone's trailer flew off and severely damaged our vehicle. They stated that since the wood hit the road first and then bounced into our vehicle, it would not be considered comprehensive, but rather collision. Unfortunately, we did not have collision coverage on it. I'm disappointed with how this company treated us. I would never recommend this company. Customer service is ineffective and their protection of customers is inadequate. Please take the the time to get quotes from other insurance companies, before going thru Progressive.

The absolute WORST insurance!!!! Horrible and rude customer service. Will make you take your own pics of accident while you have no car to drive. Will not return calls or reply to texts/emails. Will argue over everything and talk over you. Unhelpful. Rates are sky high. Need investigated.

My car was hit by a person who had Progressive on 6/9/25, she was ticketed and at fault, my car was parked, she backed into it my car was parked, I called for 3 weeks before I got a hold of someone who told me who the adjuster was, I called she never responded, finally she called after I left her a VMail, I got no help at all. Now my car is in the shop and she damaged the doors, front door was worse, now Progressive is arguing with me over some trim piece that broke when they tried to remove it, shop put in for supplement, progressive denied the supplement saying it wasn’t broke before they took it off, well they have to take it off to do repairs, they told me I will be responsible to pay that, I wasn’t even in my car when she hit it!!

Description of complaint: I been a Progressive auto insurance customer for years. No accidents, tickets and safe driving record. I am a retired senior who hardly drives. Around 1,000 miles or less. I had a 1998 Lexus ES300 added to my auto policy in 8/23 until 8/5/25 (2 years). On 8/5/25 I sold my sold to my handyman who needed a car. My policy period 8/3/25 to 2/3/26 Prem for 1995 Camry was $162 for every 6 months. I called Progressive on 8/5/25 and told them I sold car on 8/5/25 two days later then raised 1995 Camry [prem. to $294 every 6 months an $284 increase. Progressive used the excuse multi car discount. They did not honor my active prem. And I believe it to be a breach of contract. Account/Order/Tracking number: **. Desired settlement: Billing adjustment.

I participated in the snapshot program and earned a $200 discount. When I got my renewal it was actually $200 increase from last year. When I asked about this they said that I did get the discount but they just also raised my rate by $200. This is a scam. This company is corrupt. I suggest looking elsewhere.

I have expensive coverage and got a crack in my windshield. The crack has now become a driving hazard after having to reschedule my replacement twice due to Progressive. I did everything they asked and I got a letter weeks later stating they will not cover it, a windshield. Called customer service and all they could tell me was talk to claims. I said what was the point of staying with Progressive and she did not even try to get me to stay. I have never dealt with such an incompetent and uncaring insurance company.

I switched my insurance for Progressive because they promised good rate for the drivers that drive short distances, after 6 months rate went up, when I called they said nothing they can do so I switched insurance again, wouldn't recommend it. It's just a clickbait to get your money.

I am 49 years old and they are charging me $300 for car insurance. My coworker pay $89 for the same insurance. When asked what they used to determine this rate, they make up lies to scam me out of more money. First they said it depends on the make and model of your car, then they said it depends on the person. I do not recommend any Michigan car insurance company. They do not disclose the reasons why they charge you abnormally high rates, most of it is based on discriminatory practices, and that is why they do not tell you. More ** people get racially profiled and pulled over making our insurance rates higher. The car payments are already high and then the insurance cost half of the car payment. I do not want to hear anything about risk factors, because there would be no need for car insurance, if there were no accidents. You do not get to keep 100% of the profit because you do not want people to file claims.

I have never dealt with a more incompetent, unprofessional company in my life. My husband had an accident with an uninsured driver with no headlights on a dark street. Thankfully, we have coverage for uninsured motorist. It has been 30 days since the accident, we have talked to the claim adjuster once. We have no idea what is going on. We call every day, hoping he will answer. We talked to his supervisor and he just defends him and says he is busy. This is so crazy. 30 days!!!! This should be done by now. Our car is totaled but we are still making payments. We can't even get approved for a rental car because we can't get ahold of our claims adjuster JAMES **. Don't use Progressive for anything!!!!! They are Horrible!!!

This is the worst insurance company I’ve ever had. I’ve been trying to add a driver for over a week and they’re saying they can’t do it because of technical difficulties but they are able to still tack on hidden fees all made me add additional drivers that don’t even drive my car. They are in the home so they had to be listed as drivers which made my insurance go up. This company is a complete joke.

Don't bother!!! Worse insurance company I've ever had since driving for 45 years!! The price goes up every time I open app! Excuse after excuse. I kept them for only 2 months and canceled and then they charged me more fees!! They will give you a price upfront and then 1st month higher!! DON'T CHOOSE PROGRESSIVE, SHOP AROUND.

I gave a one star because I could not give a zero. Although my experience with Tiffany from Progressive has been good, my experience with the claim agent Lisa ** has been horrible!!!! She is unprofessional, doesn't communicate and truly do not care about you or more importantly her company. She has caused me so much stress and anxiety during the ordeal with my car being totaled that it's causing me sleepless nights and panic attacks. If you ever have LISA ** as a point of contact, please request another agent as you will receive zero communication until it benefits her. I have never thought of suing a company before, until now.

Stay away. Absolutely the worst insurance company I've ever dealt with in my life. Had full coverage insurance on one vehicle. I got ran off the road or ran into a curb. I voided contact with the car and they put me a fault because there was no contact with the car. They said I should have hit the car and let the car hit me and then they covered my vehicle but gave me way less than the value. Second problem next car I got hit a deer. Again full coverage comprehension collision everything two days short of a month to get a claim approved. Said I was being investigated for fraud when the deer here was still in my headlight. Ridiculous. Stay away at all costs. If I could give them one zero stars I can give them zero. Stay away from Progressive Auto insurance and if they're this bad with auto insurance I would I would hate to see what they are more home insurance. Stay away.

I wish -0 stars was an option because Progressive's Underwriting team members are liars and thieves, they're notorious for acting clueless, accusing & reporting inaccurate information that'll ruin your credit. They add random people to your policy WITHOUT CONSENT. They'll price gouge your policy even if YOU'VE NEVER FILED A CLAIM & don't bother to ask why, as they'll give you a bs excuse that has ABSOLUTELY NOTHING to do with you. There are MANY complaints filed on BBB regarding Progressive's bad business practices. I WOULD NEVER RECOMMEND Progressive Auto Insurance. These auto insurance companies need to be BANNED from doing whatever they deem necessary to consumers.

Progressive has been steadily increasing my auto premium over the past 5 years. I've continued to pay the bi-annual increases without complaint. I've never filed a single claim with them over the past 5 years. This month, due to fraudulent activities, I canceled one of my credit cards. I did not realize that this was the credit card I had on file with them. When the autopay failed, they immediately added a $30 surcharge to my bill and downgraded my rating, even though I made the payment the very next day when I received the alert. I was upset and shopped around for a new policy. Today, I canceled my 5-year auto and home insurance with Progressive. I saved a whopping 65% with my new auto policy and 17% with my new home insurance policy. I voted with my dollar, and they lost another customer. I highly recommend not sitting back and simply accepting their annual premium increases. Shop around for better rates.

Horrible customer service experience! Someone hit my car, and instead of helping, Progressive advised me to file through my own insurance, saying their process would take weeks otherwise. The assigned agent, Reynaldo **, was completely unresponsive, ignoring calls, emails, and texts. It’s been 4 weeks, and my claim is still not settled. This level of indifference and lack of communication is unacceptable. Avoid Progressive if you can; I’d give them zero stars if possible.

Had been with Progressive for several years and had no complaints. Then a few years ago, my rates doubled. No tickets, no claims. Then following policy renewal, it increased again. It was becoming unaffordable. Earlier this week, my daughter got her license and when I added her to the policy, my jaw hit the floor. I literally cannot afford it anymore. Last year, my son had an accident. No citations given. No police report. And MY insurance company denied my son 100% at fault, which was impossible if you know what happened. Extremely poorly, average, unprofessionally handled. I switched carriers today, and even with my newly licensed daughter on the policy am paying less than half of what Progressive was charging me before she was covered. Good riddance, Progressive.

Had insurance for only a month cause found a cheaper quote. Request was taken and payment taken. Did what was requested of me then thought was resolved only to find out without notice I was put in collections by them. Unacceptable. 👎

I currently have Progressive but will change as soon as my claim is over. I got into a Car accident on June 29, 2025, and submitted my claim on the Progressive app on June 30, 2025. They assign me a claim representative, her name is Ginette **. I was not contacted at all. I, myself had to give them a call multiple times, in which they never answered. I then submitted a message on the app providing additional information and told the representative to call me. I still did not receive any contact from my claim representative nor the company for multiple days. I continue to call and finally my claim representative answers. I ask about the status of my car and where are we at in the process. Ginette states that they are still waiting for the police report, but fails to tell me that they never requested the police report. I call the county office myself and retrieve the police report and upload it on the app.

I recently switched my auto insurance to get a better deal. I was in touch with Progressive a week prior to let them know what I was doing. I made it clear that I wanted to avoid any extra fees, as I was in no hurry to switch. I was assured when I switched (2 days prior to my automatic payment) there would be no charge to my credit card.

A one star rating is too much. A Progressive Policy Holder hit my vehicle and another vehicle. We both were obeying the speed laws when the Progressive HIT/RUN (UBER EATS) driver crashed into our now totaled cars. May 20, 2025 was the accident, and as of July 12, 2025, I have dealt with 4 Progressive Claims Adjusters. Each one claiming that they were/are waiting for the police report?!!! Progressive is a total sham and scam. I have also filed a complaint with the California Insurance Commission and will now seek legal counsel. My insurance company has paid off my vehicle and medical expenses. As for Progressive, I am not holding my breath. I have uploaded my Totaled Jeep Grand Cherokee Limited. By the Grace of God, I and others are still alive.

Was forced to get insurance for Carvana purchase which I backed out of Progressive won’t reimburse! I filed complaint with NYS insurance fraud! Progressive rips you off. They refuse to reimburse and god forbid you have accident and they are your company.

1 Star – Snapshot is a Ripoff, and Progressive Knows It. I had one of the worst insurance experiences ever with Progressive’s Snapshot program. I was out of the country for 4 weeks and not driving, so naturally, my phone wasn’t sharing location data. Despite that, Progressive decided to charge me extra — apparently as a penalty for not sharing my location while I wasn’t even in the U.S.! To make things worse, they never sent me a bill or any kind of notice. I found out about the charge 4 months after canceling my policy. Talk about shady business practices.

I got an auto quote which is affordable, then after I agreed and signed up, it increase a little bit which is fine at first, then after I paid in full they increased it again for more than 200. I called cs, they transfer me to billing then they transfer to underwriter then they said to wait. they will inform the higher ups. after keeping me on hold they hung up and never called me back. I will never believe them anymore....

Absolutely AWFUL experience. Police report and other drivers' statements both confirmed that they were the at-fault driver and Progressive said we were both liable. NEVER received a phone call from the claims adjuster, their supervisor, or their supervisor's supervisor. Closed my claim without allowing me to receive payment as well. Do not use Progressive. You will regret it.

Tried to get a quote online. Was much lower than my current insurance, so I saved the quote and the next day cancelled my current insurance. When I went to buy the quote, right before the payment step, they suddenly do this history check through a third party and my premium went up $400 for a couple roadside assistance claims that they categorized as "not at fault accidents". WTF?! They leave that part until right before you pay to try and suck you in with a false premium. I will never buy from a company that uses underhanded methods like this.

06/21/25, I filed an auto claim with Progressive after a tornado dropped a building on my car. The soonest they told me they could get an adjuster out to look at the car was the 11th of July. Three weeks. My boyfriend's insurance had agents out within a week, and he had damage payments a couple days after that. His company is a smaller regional company with less resources than a nation-wide company like Progressive. I called to see if there was any way to expedite the process, and they very generously moved the date to the 9th.

Horrible experience with Progressive Auto Insurance. The representatives are untrained and rude. Even if you pay your premium in full, they will still bill you additional fees. They do not care about their clients. A total scam.

I hate the customer service. I love the insurance. I have two premiums with this company and they sent a notice that a monthly payment was not paid when I call customer service. And explained Both of my premiums were pay in full at the time of purchase. Yet the representative says, “I don’t know. Maybe you don’t have enough money in your account for a monthly payment.” What…? Disrespectful.

So upset with Progressive. I took out Auto insurance for myself and my husband plus daughter with a permit. Cost was $1360 for six months. Told them my daughter was sitting her test that month and asked how much extra it would be if she passed. Answer: a few hundred dollars. Took out the policy and paid in full. Daughter got her license. I called them to add her. Couple of days later I received a payment letter for an additional $2,000!!!! Spoke to a supervisor to cancel policy (as competitors are far cheaper) and was told that I would have to pay a short-rate penalty and would only get $540 back. Supervisor absolutely would not see my point of view, spoke to me like I was an idiot and reduced me to tears. Either I lose $820 and find insurance elsewhere or I pay $2000. I would never have taken out the policy if I'd known this would be the cost. Rip-off merchants and totally inflexible staff.

I had Progressive Insurance for about 2-3 years. I enjoyed their rates compared to other companies & it was great at first. At the end of 2024, I was in a minor fender bender. I was at fault & given a warning by the police for following to close. There was no visible damage. The other party wanted to exchange insurance information & I can understand that.

(This review is about the insensitive handling of my claim by the claim adjuster). Hello, I was rear-ended on the freeway by a driver who also drove off immediately from the scene of the accident. This resulted in my vehicle being totaled. The incident was in February of 2025 and I did not get a settlement on my vehicle until late June of 2025. The initial amount offered was not anywhere near the current value and was continually being lowered as more and more excuses were being given by the claim adjuster.

This is the worst insurance company I've eve had! Beware of the Snap shot device. It killed my battery and made the computer system go completely haywire while I was driving and almost caused an accident with my child in the car. I've never had any problems with my car prior to plugging it in and keep up on all routine maintenance. If you don't believe me just check the internet to see if others have had this problem after using these devices. They are even being sued for this! This company is a complete joke, and no one should ever trust them!

I was hit head on by a drunk driver but my experience with Progressive since the collision has been equally as painful. The adjuster and his supervisor have been unresponsive and completely unreasonable. I have been without my car for over 2 months due to their untimeliness and ridiculous estimates for repairs which has halted any work from moving forward.

We were rear ended in our brand new truck by a driver insured by Progressive. Less than 1000 miles on the odometer. A real kick in the pants. We have pictures, video and the other driver admitted fault. Progressive dragged out the initial process and did not admit fault for 30 days. Once they accepted responsibility they forced me to use their app to upload pictures and videos, which we already submitted weeks ago to the person responsible for our claim. It’s been two weeks since uploading videos and we are still waiting for approval to have the truck repaired.

Let’s call this what it is: bait and switch—disguised under the thin veil of “market fluctuations” and “environmental factors.” These so-called progressive business tactics are anything but. They lure you in with an appealing, low-cost insurance premium—just enough to get you comfortable—only to blindside you with a massive, unjustified rate hike just six months in.

I totaled my vehicle in December. It is now 6 months later and Progressive has not paid off the vehicle to Capital One. I am given rep after rep who supposedly is working on my claim. I asked for a Manager or Supervisor and was just given another low level rep (Mike). I have my homeowners insurance with Progressive but I will never use them again once I am paid off for this vehicle. I had to get my Attorney involved to get this expedited.

We had this company for 6 years, and at first was less expensive and was ok. Had one payout but felt it was not handled 100% in the sense that the other party we felt milked the company and made up things that simply did not happen. The other party received $14,000 and literally there was no damage to his car when my husband drove away. Please remember to take pictures and videos at the scene of the accident. OH MY! The other party had been in another accident recently and even said that to my husband when he bumped the rear end of the other party's car with no damage. BE AWARE: as of 6/14/25, this company does not give any discount for taking driver courses.. We submitted two and then they told us, even after telling us how to submit them, they don't give discount for this. Also, one person at the company literally changed our policy without our OK, and which we never even mentioned to them to do.

We have had Progessive off and on for a few years and they were great until this last two weeks when it all went downhill. The amount we were quoted never did happen, it was about 100 more, but I kind of expect that from car insurance anymore. I decided to call and just ask about it, with the hopes of getting a lower amount. By the end of the call it had MORE than doubled. The underwriter lied flat out saying there was a law in my state that required my NON DRIVING daughters to be on the insurance, just because they are over 16, they don't touch the car, but they are still a "RIsk" and there's a nonexistant law requiring them to be on the plan, not as drivers but it raised the plan 100 just for that. Then I have a son who ONLY has a permit, and therefore is NOT required to be insured yet.

I processed the payment upfront for 6 months and the sales rep told me that I will not be charged more. After 20 days, I got email for another 17 bucks charges on my account stating since I removed my card from autopay, that discount has been removed from my account. Not sure when I processed the payment in full that what balance was left behind. In addition to, Sales rep did not update me for this. I must say Progressive is not reliable at all and will charge you more even when you pay in full. Better to use other service.

I’m deeply frustrated with Progressive Insurance. Without my consent, they added a family member to my auto policy who has not lived with me for over three years. This resulted in an outrageous increase to my premium. When I called to dispute the charge, they asked invasive questions and demanded proof about my daughter’s residence—despite the fact that I never requested she be added to the policy in the first place.

I dropped my Progressive Auto Insurance today. My premium for the next 6-month renewal more than doubled. When I inquired, I found out my driver rating had dropped because I turned in a small claim two months earlier. I struck a yellow post on the passenger side of my vehicle and dented both doors. I have never turned in a claim in my 50 years of driving and the cost for the repair was $1,000, so not a huge repair. They told me this would stay on my record for 6 years. Had I known this, I wouldn't have filed a claim, but then why have insurance.

I wish I could rate Progressive a zero star. Word of advice run for the hills. For starters customer service is so poor its not even funny. My billing for renewals $347, $410. $522. When I all Progressive I was told parts are getting more expensive, granted I never put in a claim. They also said it went up because I had an improper turn, to be transparent a ticket I pain $100 for. The insurance went up over $1000, of course the agent had the nerve to tell me it's only $600. I can't imagine how much it would be if I had an actual accident.

They are terrible. My 2025 new vehicle was damaged over 7 months ago; was not my fault and the other party did not have insurance. They expect me to pay over $8k to get my car fixed back to new, because they want to only pay a certain amount. I had to invoke the appraisal clause just to get my car fixed back to factory and still going through that process despite the repair on my vehicle being completed three weeks ago. I would leave them in a heartbeat if other insurance companies were not in cahoots with each other, i.e., charge you the same amount as your current insurer despite the accident not being your fault simply because the current one paid out. I pay for insurance to get my car fixed. I do not advocate violence in any form, but I can see why NY got taken out.

Progressive scammed me out of the money to fix my car only to have my car almost blow up on me because they lied about nothing being wrong with my car. Then they told me I had a refund coming and a month later said I owed them 300 dollars. No lawyer would take my case to sue them because we are in Florida and the Florida laws are supposed to protect the insurance companies and fraud the customers. Stay away from Progressive if you know what's best for you. I have now been without a car after paying money to them to fix it. They lied about the scans and they lied about what was done to my car but blamed me.

I'm an Emerald customer means: more than 10 years without any complain. Now thanks to underwriting specialist Lori S. After a phone call regarding to automatic changes made on my account...email me an no renew alert...That's sad ...

I had no problems with them until they suddenly added someone else on my policy, never saw the email or notification of them asking for verification, then without any confirmation from me they just added the person onto my policy without my knowledge which in turn jacked my bill up more than twice what I was paying. Then when I went to fix the problem they gave me the run around, which took two days to fix, and at the time said they wouldn't return the money, instead they said they could credit my account, just to find out like two days later they did return all the money they took, then decided to send me a cancelation notice if I didn't pay, as well as a late fee. They then said there was nothing they can do about it unless I pay the bill...

Purchased Progressive through a third party broker. Found cheaper insurance on my own, so we called the broker and canceled Progressive car and motorcycle insurance. Next thing you know we were getting a bill from Progressive for the insurance we canceled. Less than 30 days later came a collection notice from Progressive. We returned it stating that we had canceled and owed nothing. We didn't hear a response until about 30 days after that ... we got notification from the state wanting to charge us a fine, because Progressive told them we were uninsured. Fortunately we were able to get the fine removed because we could prove we are and were insured by a company much more honest and with better integrity and customer service than Progressive. Progressive, however, is still claiming we owe them, and the collection notice stands. Stay away from Progressive and their creative, dishonest billing.

I'm four phone calls in and over a month of trying to get my parents, who have their own vehicles and insurance, not included on my policy and Progressive still can't manage to solve this. Add to the phone calls, two made to a spam call center because Michelle, supposedly a senior in underwriting, gave me a fake number for a different department to follow up with.

I received an email stating a claim was filed on my auto policy. I called the number on the email and was answered by AI. AI gave me phone number of claims adjuster. Then AI connected me to adjuster. Call disconnected. Called again and once again AI connected me to adjuster. Message telling me to leave a message. Called again and kept telling AI over and over that I wanted to talk to a human being. AI finally connected me to a person who told me my vehicle was involved in an accident and claim was filed but would not give me any other information. She gave me phone number of adjuster's supervisor. Supervisor told me a claim was filed in Florida and that the claimant had the same name as me and the same policy number as me. Said she would have adjuster call me.

My policy started at 96.00 a month, within a year it went up to 158.00. No accidents, no tickets, no reason given. I just switched to one of their competitors for a 110.00 a month cheaper. Yes that’s right, less than 60.00, saving me more than a 110.00 a month from a known insurance carrier. Do yourself a favor, shop around! My review of Progressive 👎🏻👎🏻.

Switching to Progressive over six months ago was great. Saved me money on my car insurance monthly. Filed a claim due to a car break in that was not my fault and paid my deductible to get it fixed and from $112 a month they went up to almost 160 a month after I filed a claim a few months later. So I file a claim and you paid out for a a car break in to repair both windows and paid me and then go up on my rate so you can retrieve your money back. Great job Progressive. I think The General is the best insurance and cheapest.

Very BAD. I had a claim due to animal damage and it's four weeks not settled yet and they come to me once a week and ask the details which I don't have and say will get back. But no one have the sense of urgency for resolution and I never had this horrible experience with any other

Will not cover when in an accident. I was struck by a motorist who ran a red light, confirmed by a state patrol accident report and still won’t cover the claim. Said I should go through my insurance and let my insurance get reimbursed. If you know what’s good for you, never purchase anything from Progressive.

Absolutely horrible customer service and policies, they increased our auto premiums by double right in the middle of the policy with zero claims. Huge corporation who routinely bullies consumers and changes terms midstream and couldn't care less about their customers

Never insure your car with Progressive. My car was damaged due to flood and they just refused to pay saying that it was mechanical damage. If your adjuster is Xavier ** or your claims person is Erica **, be prepared. they are liars and twist the facts to make sure that you never get your money. Worse insurance company I ever dealt in my life!

I made the switch from State Farm to Progressive insurance and by far has been one of the WORST decisions I have ever made! I was in a horrible (not at fault) accident that left my car with dents, dings and scratches all over. I sent in multiple photos of the car just a few weeks before the accident, clearly showing that the car had no damage for what I was claiming. And what did Progressive come back and claim? That they weren't able to determine from the photos that the accident is what caused the damage to my car. I am cancelling immediately! Good luck to anyone with this crap insurance!

I had Progressive since early 2020 5 years. Their rates were good in the beginning for 1 vehicle. When I got another vehicle the rates went up typical. When my policy renewed the rates went up 100 percent and because I traded my old car for a newer vehicle the rates went up to almost 900 a month. This company is scandalous and does not deserve any rating..

Progressive Auto Insurance is one of the worst auto insurance companies I have ever had the displeasure of dealing with. Their customer service representatives repeatedly lied to me about policy rates, another gave me a false name, several others lied to me and told me that documents (which would have lowered my rate) cannot be emailed to Progressive, (Yes, they can. It's the same email address Progressive uses for sending document links to customers), instead they claimed I had to send the documents to them via snail mail, forcing me to have to pay the higher rate that month; another rep told me that my insurance rate was high, ($549 + change per month for one non-luxury car, no claims and a perfect driving record), because of paperwork I needed to sign and email back to them.

This company is criminal in nature. I was in an accident that was somebody's else's fault. Progressive was my insurance as well as the other driver. Progressive will work to see you get nothing for your losses. Only winner is Progressive. I had gap insurance but lost all of the $18,000 paid by me for my car partially because the valued my car far below bluebook value.

By far the worst insurance you can get. They charge an arm and a leg and then when an accident happens they deny the claim. I will be leaving this insurance company and do not recommend it to anyone. Stay away from them, they will burn you.

This is a den of thieves and liars. Stay away at all costs. We recently got in an accident and they basically lied to us through the whole claim process. We were stopped at a light, and had been there for several minutes when someone hit us. So we call them to file the claim. We ask if we will need to pay the deductible. They say no since it wasn't our fault they will have the other insurance company cover it. Mind you we have multiple dash cameras so we could clearly show that it wasn't our fault. So we go ahead and file the claim. Then we get a claim representative, one Madeline... I won't use her last name. She then proceeds to tells us that she has us covered and that she is in discussion with the other party's insurance to get them to cover everything.

Worst company ever. Been with them for years. My son turned 15 isn't driving my vehicle and they charged me 300 extra that month. Scam rip off artists. They lie and play games. Customer service is horrible.

Going on Day 5 of NO resolution from Progressive for overcharging me and changing my policy without notification to the amount of $1482.90 in the past 2 months. They added a fictitious name to my policy, has no valid motor vehicle report, and said they lived at my address. So, this person does not exist, but they add him to my policy without my approval? Said it is up to me to prove he does not live here. NO, you need to prove he does! He doesn't even have an MVR according to their records! Day 5 of being told daily that they will have a supervisor call me back. STILL WAITING!

I'm trying to get a quote for my car but they required me to provide them a W-2, W-9, Pay Stubs, Rental and Renter's Ins, Phone bills and Utility bills. It is ridiculous!!! I have had auto ins from other agency, never have I had to provide those documents.

Involved in accident where other driver had Progressive. I’m in the same lane for a couple miles. Driver in left lane entered my lane abruptly and struck my drivers front of vehicle causing $7000 damage. After 2 weeks Progressive found me at fault. Now I must claim on my own insurance. Driver of other vehicle admitted fault from fast lane change. Flo is fake.

These people are absolute frauds, think twice before doing business with this company. My vehicle sustained damage due to a falling tree branch due to wind, I had full coverage, they wanted to junk my vehicle with a trumped up estimate that included parts that didn’t even fit my vehicle. The claims rep, smug adjuster, and customer service reps could care less and were hard to get a hold of over the phone and app. They quoted the job at 11K, I fixed it myself for $1,500. They didn’t give me a dime because the title is held by a lien holder and they didn’t want to pay for the repairs. These people kept me on a hook for a full month thinking that somehow they would help me. They never did, stay far away from this corrupt company. What’s the point in having insurance if they’re not going to cover repair costs.

I received a quote last year and chose the 6 month payment. Now, 6 months later the rate increased 15%. Are quotes no longer good for a year? Several years ago I got a quote via their 800 number. The next day I called back to go with them and I was told the quote was only good for the day it was given. The new quote was very much higher. Nearly $200. Shameful business practices.

Progressive is a pathetic and awful insurance company. If you want zero coverage, high rates, terrible customer service this is the crap company for you. Oh & you're better off totaling your vehicle or getting severely injured in an accident if you need any type of reimbursement. They can spend $3.5 BILLION on marketing and advertising each year but won't pay for any out of pocket expenses accumulated after an auto accident. 0/10 recommend to my worst enemy.

They trying to bully me into taking a low ball. They are splitting hairs trying to tell me that my tires have low thread, existing damage that wasn’t there before the accident. Trying to steal $3,9000. I’m paying more than $6000 a year in premiums.

Progressive Refund process sucks and they are big Cheats. I shopped with them for Home Insurance policy, they said they could come up with lower premium if I bundled it with Auto, then they come up with a very low premium for Auto insurance. Unsuspecting of their intention to cheat me I go ahead a buy the Auto insurance with full payment, and then they proceed to quote me for Home Insurance and that fails. Called the Customer Service, and they said they can do nothing about it. I cancel it my Auto insurance immediately and ask for a refund, the CS said they will only refund the amount as Check which can take up to 10 to 15 business days. That really sucks, if they took money online through CC or Paypal they should immediately refund it.

Bait and switch. When paying quote online to what is stated online, paid in full after matching policy to what I had for home and auto was 3200 for both. When after paying in full was 3200 just for auto. I thought I was a saving of 200 for both with my current carrier. Total bait and switch.

I enrolled in Progressive because they offered a competitive rate for my level of coverage. I enrolled in their Snapshot, allowing them to collect my personal driving records in good faith with their promise that it would result in reduced rates. At the end of my 6-month policy period, I received a "3 out of 5" star grade for the driving review, a pat on the back, a proclamation that I would somehow get an $18.00 discount off of my next policy, and yet my next policy quote shot up $80. I pulled the Snapshot off of my car the same day & threw it in the trash. Back to shopping for a company that's not gonna bait and switch me.

From the beginning Progressive made an error copying info from agent. This mistake was not caught till after I signed up and cancelled other insurer. It changed my rate up. Then that mistake kept causing issues trying to get app on my phone. One mistake after another.

I never enrolled in Auto-pay, but they tried to recharge the card at renewal. The card had expired, so that didn't go through. I used a separate card, and made sure this time they did not have Autopay enabled. But that incurs an additional charge (I was never made aware of this). No worries, they sent the bill for the additional amount so late (despite when they said they actually mailed it), that to pay that additional bill would also incur a late fee. So I found better, similar priced insurance and cancelled the policy. But they "prorated" the first month higher, reducing the refund nearly 10% of what it should have been. Is this somewhere buried in the complex paperwork - maybe. Is it a fee for early termination - no, as I checked that. Is it a way to screw over customers and line the pockets of CEOs - absolutely. Pick any other company.

Absolute scam of a company. Dropped me after 1 month of coverage. I’ve got a clean driving record. No tickets, no at fault wrecks. They said I can’t prove garaging. Keep in mind this is a state minimum, liability only plan. And 2 months later I get an email saying there is an over due balance that will hit my credit.

I had been with Progressive car insurance for more than 10 years and home insurance since 2019. I recently had a car accident on 02/21/2025. The other driver was completely at fault. I had dashcam footage as proof. I asked progressive claim adjuster 3 times (on 3 separate occasions) to send me message/email how to submit the dashcam footage to him. He never send me message/email how to submit the video. The claim adjuster did not answer calls/his phone went straight to voicemail every time I called him. He also did not listen to his voicemail because based on the conversation that we had, he repeatedly asked me questions that I had already left in the voicemail for him. During my call with him, he said he reached out to the other driver multiple times. I said I was not aware of that because he never told me that. He said that he “did not have to tell me” any information.

They don't care about protecting their customers, only about raising rates. I was hit in a parking lot from someone backing into me. It was in a bank parking lot with lots of video and I took pictures. They didn't even attempt to investigate. They told me because it's a 50/50 state both parties were responsible. So, I get hit with no damage, the guy who hit me gets $750 from my insurance and my rates go up $1,200 each six months. Definitely time for new insurance and a lawyer.

They quote you a rate then have you sign up for Snapshot their mobile app. Let me tell you it's a piece of garbage. I haven't had any points or accidents in 40 years. I live in Dallas. Lots of crazy drivers cutting you off riding your bumper and just nutty driving. I drove carefully but have to hit my brakes a lot due to traffic and crazy drivers. Snapshot gave me a 1 star review because of my braking. Imagine that? In one of the most dangerous cities to drive in the United States a computer said I was a bad driver. I drive for Lyft. 5 stars with their driving app. Progressive is a complete crooked company. They'll lie about your driving and drive your rates up. Trump needs to shut this Company down. Complete crooks...

You start out with one price that's acceptable then you want to charge $2 if it goes through my account $6 if I use a card. That makes no sense and then you told me the next 3 months it's going to be double payments. Have you lost your mind especially for someone on Social Security. If they had a minus star you would have got it.

I have had car insurance with Progressive for a few years now. I had never had any problems with them until recently. On February 18, 2025, I went to lunch at my local QT which is my normal routine I usually grab something under 6.00. When I tried to check out my debit card was declined. Upon further investigation I found that they had taken 800.16 (about a week and a half paycheck) from my account instead of the normal 221.00 monthly payment. Their actions cost me NSF plus other bills that I could not pay.

I have been with Progressive for the last year I swapped in hopes of a cheaper insurance company. My driving record is, three tickets in my 26 years of driving, one no-fault accident. Only one ticket shows, others are that old, this year the one goes away. I've never missed a payment, I'm never late. They upped my premium with no prior notice of Change, I sent the email I received that shows yes policy was renewed but no changes made, 202 is your monthly payment. I wake up to my account overdrawn by 60 due to Progressive taking 537 out, apparently my monthly went up. I contacted them and basically was told they have the right to charge me what they want whenever they want to. I dropped a car on the insurance due to it being nonmobile for a few months, I went to add the exact same car back to the policy, they are trying to charge me 200 more per month for the car that is older than the one that is insured through them.

I strongly urge you seek a different insurance company. The customer service is terrible! My vehicle has been at a collision center waiting for damage appraisal for 3 weeks. The claim handler will not give me a date. The collision center told me that this is how Progressive operates and they have several cars waiting for an appraisal. It can take up to 6 weeks for an appraisal. In the mean time I'm without a vehicle.