Progressive Auto Insurance Reviews

I started a new policy over the phone. And then a month later, I got a bill after I already paid in full 46 months. For another seventy dollars, I called him up. And asked him why they said, "Oh. You didn't sign up for snapshot." Nobody told me anything about snapshot. And the guy was really rude. I will never do business with Progressive again

Horribly atrocious corporate overlords. Been with them 15+ years. 1st claim filed has me without a car for a month. Just one cv joint/pinion to fix. They deterred me from using Hyundai where the car was towed and the place it would be fixed the quickest because they penny pinch and prefer profit over properly doing their job. Sue W. offered no help whatsoever and was very poor in communicating policies and helping me.

I had another insurance policy lined up for $45 cheaper a month and had a $100 deductible instead of $1,000. New policy was to start June 15th. I got a message from the other company on the morning of the 15th saying that the new policy was starting as agreed and they were sending docs over. So I schedule Progressive policy to end in the 16th. The other company didn’t not send the documents over that day which caused a lapse in coverage. Despite the fact that this was not my fault, and that I have proof in writing; I now have to spend an extra $115 a month for the exact same policy that I had just days prior. Wow….

Worst insurance company ever. Claims are handled very badly. Estimators wait days until after you drop your car off for fixing and customer service is not very nice. A driver was added without my authorization and charged me 1,500 out of nowhere. I never got an email or mail about it and they still went ahead with adding the person. Very stressful time. Please, skip the stress. Learn from others' mistakes.

Progressive client hit and damaged my vehicle. They initially gave me an estimate for repairs and are refusing to pay out on the claim. Also refusing to come do assessment of both vehicles involved. Photographs clearly show where their client is on the road when I get out of my vehicle to inspect damages. But Progressive is claiming they can't determine who is at fault even though the photos clearly show point of impact, where the vehicles are stationed on the road, etc. Photos also show the state of their client's vehicle, front window is packed with garbage and obstructions.

Worst insurance company EVER! Truck had a tree fall on it, shattering windshield and denting door and window frame. After interviews and interrogation they sent out an adjuster who verified the damage. I sent pics and weather report 3 separate times. When I told them I was calling an attorney they agreed to cover damages. Fast forward. Vehicle is in the shop, surprise, surprise, they are denying coverage. Bigger surprise no one is returning my calls.

They did the bait and switch. I called in, ask for a quote on adding a new car. They gave it to me. When I received the binder in the mail, my insurance went up 600 dollars. Don't trust these people. I'm looking for someone else.

I have a policy with Progressive and have been struggling to get answers, originally my premium was a certain rate, then fluctuates a minor (15-20). I reach out and ask about that, so we do through a whole song and dance, and I accept, now I had to reach out to them and ask why was it raised, they did not reach out to me. Then the following month it jumps over $300. I call back they give me some story about added drivers that I didn't add, even still you didn't reach out to me, I guess because my payments are automatic. If I was just randomly checking the app I wouldn't have known.

Got a letter asking about my dead mother-in-law and living father-in-law...Now we have to prove she's dead and my 71yr old father-in-law doesn't drive our vehicles. And until their paperwork gets here they have upped our premium over $200 every 6 months. Just shows you can't trust these days.

Beware. Scammers Alert! This company, once after 20 years, screwed me during Covid and cancelled my paid policy & has recently done it again after collecting my full payment!

I got Progressive insurance after having it. For a few months, I got a new car. They were charging me over $350 a month on a 2018 Kia Optima. I switched insurance companies, and they are saying, I owe them $25 they sent me to collections. I switched companies about 7 days before they would take the money out of my bank. Now they are being petty. This is not a good company. They are not part of the Better Business Bureau for a reason. Because they are a bad company. Stay away from this company at all cost. Even if it does cost you a little bit more, it's worth it. To not work with progressive insurance, but chances are you will find every other company is cheaper than them.

Liked the price but then realized it was tied to its "Snapshot" App that monitors your driving via the iPhone. After 2 months, they're telling me I am on threshold of RATE INCREASE because of HARD BREAKING which is TOTAL BS!!! In this part of NJ, 90% of my driving is highway and when being constantly CUTOFF, I have to break hard of course (by their definition of 7mph in a second)...or with so many poor drivers making dangerous, unexpected moves, one has to drive/brake accordingly. I have had NO claims or accidents in my total 56 yrs of driving. And, with this nice car, I COAST as much as I can rather than breaking hard. I am cancelling ASAP.

Please don't make the same mistake I did, by using Progressive as your carrier. If you have to file a claim, they will gaslight, drag things out, not return phone calls, not keep you informed and then give you a lowball appraisal if your vehicle is totaled. I had to hire my own appraiser just to try to get something that resembled a fair market price for my car and still come out $2,000 below market value.

I was involved in an accident where I was 100% at fault. Both the other driver (the victim) and I happen to be Progressive policyholders. Progressive's handling of this claim has been an absolute nightmare of "Bad Faith" and utter negligence. For months, Progressive ignored the victim's fair diminished value claim. I only found out about the issue when the victim directly sent me a "Final Demand Letter". I immediately alerted Progressive, but received nothing but canned, template responses. I then gave Progressive a strict deadline and stated I would report them to the California Department of Insurance (CDI) if they failed to act. They completely ignored my warning.

Possibly the worst, most unprofessional claims department of life. Took months (6) to recieve proper reimbursement and payment for an Auto claim. Now the really bad part.... Don't ever expect to receive ANY reimbursement for theft or damages to your home as the result of one. We were left holding the bag and paid out of pocket to fix the damage, they simply kept putting us off. And THEY were given all the required paperwork they needed. These people are clowns. Maybe they should paint their faces as such, so hard working, trusting customers can see them, and their rotten insurance company coming... Not worthy of a one score. Bid fat ZERO.

I strongly advise against using Progressive based on my recent experience. The billing practices felt misleading, particularly what appeared to be a “bait-and-switch” approach on pricing. When I attempted to cancel, I was provided with a “final bill,” only to receive an additional charge the very next day. This lack of transparency and consistency in billing is unacceptable and raises serious concerns about their internal processes and customer communication. At a minimum, I would expect clear, accurate, and final documentation when closing out an account—not multiple, conflicting charges after the fact. Based on this experience, I recommend proceeding with caution.

They don’t keep their word. They quoted me an agreement. I paid for multiple contracts. I get my mail at my mom’s house. They tried to increase my payment and add my stepfather by force. They sent me a letter saying I had a month to respond that was post dated I got it in the mail 37 days after it was dated. They forced new charges on me because I wouldn’t give them my stepfather’s personal information. When I didn’t pay and went with a new insurance company, they sent me to collections and my credit score took a 70-point hit. Worst experience I have had with an insurance company. Be warned.

They tell you a 6 month price pay up front. Then they got the email incorrect. For 6 months a bill that should have never existed was hitting my credit and as we all know credit is a lot easier to lose than gain so I finally pay the debt and ask to get email confirmation a couple times and the customer service lady hangs up on me.

Takes weeks to get a approval for work. Progressive makes fraudulent claims on your policy, telling me this happens all the time. I was forced to take vacation, car still will need more time (2 to 3 weeks??). So insurance is just a bunch of Fraud?

Would give negative stars if I could. A driver with Progressive backed into my fiancée who was not moving and had right of way and they are saying she is 40 percent at fault. She is a teacher and got injured and I am a nurse and this company is absolute trash.

Worst Insurance Experience I’ve Ever Had. I was a Progressive customer for years and never had any tickets or at-fault accidents, yet my premiums continued to increase at nearly every renewal. On January 7, 2026, my wife was involved in an accident where the other driver was also insured by Progressive and was at fault. What should have been a straightforward claim turned into a frustrating and exhausting process that lasted over five months. During that time, I was transferred between multiple claim representatives and case managers, causing delays and forcing me to repeatedly explain the same situation.

Do not trust Progressive with your car, your rental property, your boat, or anything else you value. They easily break their contract responsibilities, actively lie to their policyholders, and treat you like you are completely clueless when you call them out on it. I purchased a brand-new $80,000 2025 Ford F-150 Lightning for my mother. It was recently in a minor accident resulting in damage strictly to the front right bumper. I took the truck to ABRA Auto Body in Colorado Springs, who wrote an outrageous repair estimate of $34,000. Instead of doing their due diligence, Progressive immediately called to inform me they were declaring this $80,000 vehicle a total loss. Refusing to accept this lazy payout tactic, I took the vehicle to a second reputable body shop. Their estimate came back at $22,000—well below the legal threshold for totaling a brand-new $80,000 truck.

In Arizona, my first experience to clear up information with Progressive was horrifying and disgusting. After an hour on the phone with a representative who was totally unable to assist me and ended the call by hanging up. I did go online again and happened upon the information I needed. My bill was paid (electronically) in the middle of May 2026. The representative for Progressive kept wanting to "get me caught up with my payments" and I felt the payments were taken out of my account electronically. I was right, the May 2026 payment was electronically made and no funds are/were due until the middle of June 2026. I am still uncertain if I need to make the payment or, are they going to withdraw from the account given to them. Ugh. I'm afraid I may have to do this again next month. My inclination is to find another insurance company because I DO NOT AND WILL NOT GO THROUGH THAT CONVERSATION AGAIN WITH PROGRESSIVE!!!

They do not hold to their promise when it comes to covering your car rental when you need your car fixed… they come up with every excuse to avoid covering you while you loyally pay your premium every month.

This has been a very long and frustrating process for me and my family. My claim was taken Feb. 25. it’s now May 22. My vehicle is still at the body shop. From aftermarket parts that don’t fit, to used damaged parts that don’t work! Progressive has taken the cheapest option available to fix my car. My car sits at the body shop fixed. Ready to be driven since the May 20th but Progressive have not paid the final bill as of May 22, I spoke with Jamie on the 21st and he assured me that he would have payment by the end of the day and that I would be able to get my car on the 22nd. Well today is the 22nd. Haven’t heard from him or anyone and it’s the memorial weekend so my family vacation plans have been cancelled. This is unprofessional and unacceptable. I hate this company!

***Consumer Fraud Company***. Just scroll down these Google reviews to read all these 1 star comments about this large scale fraud operation called Progressive. They engage in "steering" consumers to their "Progressive approved body shops" aka Direct repair shops so that the shop will do the exact sub-standard repair Progressive requests them to do. My son vehicle was struck from behind on an off ramp, the other driver admitted fault and was covered by Progressive. The very first adjuster quickly went out to look at damage to the rear of the vehicle, and stated they would have a body shop "just fill in the hole" on the plastic bumper. I advised that we would not do that, and we would take it to a body shop to have it properly inspected.

Progressive was great until now... I took my 19 year old son off my policy back in September 2025 because he wanted to shop for his own policy instead of paying the difference being added to mine. Apparently Progressive reserves the right to put him back on the policy if he lives in the household period. It doesn't matter that he owns his own policy. It doesn't matter that he's not allowed to drive my car. I'm now shopping for a new insurance company. I'm hoping to find a company that I can purchase only what I actually need. I'd also like to work with a company that's not going to say and do one thing at one date and then all of the sudden do something else when there's no change or anything from that last time. That does not make sense to me. I like a company to be upfront so I can make an informed decision when purchasing.

Don’t ever get Progressive insurance. They don’t do anything quickly. The third day of them not even going to get my vehicle to start the inspection. Then they have to send it to GAP. So when this is done, it will be around two ** weeks!?!? Are you kidding me right now?!?!

Horrible! I can’t say how awful this insurance company is. My car is brand new and less than 10 days old and I get a crack in the windshield from a rock. They will not approve a factory windshield and will only approve an aftermarket windshield stating there are no known safety issues. The difference is more than my deductible! I will be getting new insurance.

Progressive have hidden charges that are not explained to their customer. I would give a zero if I could. I would never recommended this company even to my worst enemy.

I was a customer of Progressive short-lived. I would rate them a minus five if I could. A total rip-off scam... I never had so much crap from a company. I paid them full six months then they sent me a cancellation letter stating I didn't report any drivers, as I am the only sole driver, so they sent me another letter with two of the names I never heard of.

I cannot believe this company is allowed to do business. The whole damn company is a scam!

I would not insure a matchbox car with Progressive insurance. From claims to customer service they are the worst. If I could have given them no stars I would have. Horrible!!

If I could give less than 1 star I would. I was in the car with my 4 year old when we were hit by an off duty police officer who claimed fault immediately. The police were called and their report confirmed the story. However, I had a hard time getting the city he was a police officer for to return my phone calls regarding a claim, so I had to go through my own policy instead. From the get go with Progressive communication was poor, I even called the supervisor multiple times and left voicemails and she couldn’t be bothered to return my phone calls. The rental car situation was a mess and I ended up having to give the car back way before my own car was fixed as I was told I’d have to pay a huge sum out of my own pocket if I kept it longer, making it a nightmare to juggle two jobs and a family with only one vehicle. Eventually my car was fixed after multiple issues along the way, and I was told they would subrogate to get my deductible back.

A deer accident that broke off the front drive shaft and scraped up the bottom of the front clip turned into a nightmare by the adjuster whose job is to thwart your claim efforts only, by threats of fraud or legal action and denial of claim? Literally the worst insurance EVER and I have had insurance since 1986!?!

They don't really care about their constituents because they know that they are the last of the cheapest insurance companies that can do whatever they want or go somewhere else and pay more.

I was recently in a minor traffic accident with no tickets given out. My insurance company, Progressive, clearly used this as the opening to increase my rates. I had just received notification two days prior that my premiums were dropping by $28 a month for safe driving. Then this accident happens, no blame to either party determined by the police. But Progressive determined I was at fault, they just couldn’t pass on the opportunity to increase my premiums. I could tell from the first call, they had already made up their minds, and nothing I told them or information I provided matter. It was clear, they were coming after me for a premium increase.

In my experience with Progressive Auto Insurance, has been a nightmare. Over 25 years, I’ve had the unfortunate run of bad experiences with this agency. I’m hearing today by close friends how Progressive has made changes to their insurers, raised their policies 75%. That’s with no issues. How companies stay in business when it’s clear as water, the underhanded crooks will continue to take advantage of any and all their insured drivers. Sooner or later, karma comes to those who do law-abiding people badly.

I asked customer representative to cancel my policy in March. But the customer representative didn’t cancel it. And they sent $100 bill. What a nasty company.

I was looking for cheaper auto insurance, in Elkin,NC. Went with a quote for Progressive, paid in full for 6 months. Nearing the second month they sent an email bill raising it up to over $2800 more, that I now "owed" them. I have 2 26 year old Rav4's, only needing liability, drive less than 5 miles a day to work, never had an accident or a ticket, been driving over 20 years. They said "We are unable to obtain your driving record, so we are assuming you have no experience." Raising my insurance to nearly $600 a month.