Progressive Auto Insurance Reviews

I had no problems with them until they suddenly added someone else on my policy, never saw the email or notification of them asking for verification, then without any confirmation from me they just added the person onto my policy without my knowledge which in turn jacked my bill up more than twice what I was paying. Then when I went to fix the problem they gave me the run around, which took two days to fix, and at the time said they wouldn't return the money, instead they said they could credit my account, just to find out like two days later they did return all the money they took, then decided to send me a cancelation notice if I didn't pay, as well as a late fee. They then said there was nothing they can do about it unless I pay the bill...

Purchased Progressive through a third party broker. Found cheaper insurance on my own, so we called the broker and canceled Progressive car and motorcycle insurance. Next thing you know we were getting a bill from Progressive for the insurance we canceled. Less than 30 days later came a collection notice from Progressive. We returned it stating that we had canceled and owed nothing. We didn't hear a response until about 30 days after that ... we got notification from the state wanting to charge us a fine, because Progressive told them we were uninsured. Fortunately we were able to get the fine removed because we could prove we are and were insured by a company much more honest and with better integrity and customer service than Progressive. Progressive, however, is still claiming we owe them, and the collection notice stands. Stay away from Progressive and their creative, dishonest billing.

I'm four phone calls in and over a month of trying to get my parents, who have their own vehicles and insurance, not included on my policy and Progressive still can't manage to solve this. Add to the phone calls, two made to a spam call center because Michelle, supposedly a senior in underwriting, gave me a fake number for a different department to follow up with.

I received an email stating a claim was filed on my auto policy. I called the number on the email and was answered by AI. AI gave me phone number of claims adjuster. Then AI connected me to adjuster. Call disconnected. Called again and once again AI connected me to adjuster. Message telling me to leave a message. Called again and kept telling AI over and over that I wanted to talk to a human being. AI finally connected me to a person who told me my vehicle was involved in an accident and claim was filed but would not give me any other information. She gave me phone number of adjuster's supervisor. Supervisor told me a claim was filed in Florida and that the claimant had the same name as me and the same policy number as me. Said she would have adjuster call me.

My policy started at 96.00 a month, within a year it went up to 158.00. No accidents, no tickets, no reason given. I just switched to one of their competitors for a 110.00 a month cheaper. Yes that’s right, less than 60.00, saving me more than a 110.00 a month from a known insurance carrier. Do yourself a favor, shop around! My review of Progressive 👎🏻👎🏻.

Switching to Progressive over six months ago was great. Saved me money on my car insurance monthly. Filed a claim due to a car break in that was not my fault and paid my deductible to get it fixed and from $112 a month they went up to almost 160 a month after I filed a claim a few months later. So I file a claim and you paid out for a a car break in to repair both windows and paid me and then go up on my rate so you can retrieve your money back. Great job Progressive. I think The General is the best insurance and cheapest.

Very BAD. I had a claim due to animal damage and it's four weeks not settled yet and they come to me once a week and ask the details which I don't have and say will get back. But no one have the sense of urgency for resolution and I never had this horrible experience with any other

Will not cover when in an accident. I was struck by a motorist who ran a red light, confirmed by a state patrol accident report and still won’t cover the claim. Said I should go through my insurance and let my insurance get reimbursed. If you know what’s good for you, never purchase anything from Progressive.

Absolutely horrible customer service and policies, they increased our auto premiums by double right in the middle of the policy with zero claims. Huge corporation who routinely bullies consumers and changes terms midstream and couldn't care less about their customers

Never insure your car with Progressive. My car was damaged due to flood and they just refused to pay saying that it was mechanical damage. If your adjuster is Xavier ** or your claims person is Erica **, be prepared. they are liars and twist the facts to make sure that you never get your money. Worse insurance company I ever dealt in my life!

I made the switch from State Farm to Progressive insurance and by far has been one of the WORST decisions I have ever made! I was in a horrible (not at fault) accident that left my car with dents, dings and scratches all over. I sent in multiple photos of the car just a few weeks before the accident, clearly showing that the car had no damage for what I was claiming. And what did Progressive come back and claim? That they weren't able to determine from the photos that the accident is what caused the damage to my car. I am cancelling immediately! Good luck to anyone with this crap insurance!

I had Progressive since early 2020 5 years. Their rates were good in the beginning for 1 vehicle. When I got another vehicle the rates went up typical. When my policy renewed the rates went up 100 percent and because I traded my old car for a newer vehicle the rates went up to almost 900 a month. This company is scandalous and does not deserve any rating..

Progressive Auto Insurance is one of the worst auto insurance companies I have ever had the displeasure of dealing with. Their customer service representatives repeatedly lied to me about policy rates, another gave me a false name, several others lied to me and told me that documents (which would have lowered my rate) cannot be emailed to Progressive, (Yes, they can. It's the same email address Progressive uses for sending document links to customers), instead they claimed I had to send the documents to them via snail mail, forcing me to have to pay the higher rate that month; another rep told me that my insurance rate was high, ($549 + change per month for one non-luxury car, no claims and a perfect driving record), because of paperwork I needed to sign and email back to them.

This company is criminal in nature. I was in an accident that was somebody's else's fault. Progressive was my insurance as well as the other driver. Progressive will work to see you get nothing for your losses. Only winner is Progressive. I had gap insurance but lost all of the $18,000 paid by me for my car partially because the valued my car far below bluebook value.

By far the worst insurance you can get. They charge an arm and a leg and then when an accident happens they deny the claim. I will be leaving this insurance company and do not recommend it to anyone. Stay away from them, they will burn you.

This is a den of thieves and liars. Stay away at all costs. We recently got in an accident and they basically lied to us through the whole claim process. We were stopped at a light, and had been there for several minutes when someone hit us. So we call them to file the claim. We ask if we will need to pay the deductible. They say no since it wasn't our fault they will have the other insurance company cover it. Mind you we have multiple dash cameras so we could clearly show that it wasn't our fault. So we go ahead and file the claim. Then we get a claim representative, one Madeline... I won't use her last name. She then proceeds to tells us that she has us covered and that she is in discussion with the other party's insurance to get them to cover everything.

Worst company ever. Been with them for years. My son turned 15 isn't driving my vehicle and they charged me 300 extra that month. Scam rip off artists. They lie and play games. Customer service is horrible.

Going on Day 5 of NO resolution from Progressive for overcharging me and changing my policy without notification to the amount of $1482.90 in the past 2 months. They added a fictitious name to my policy, has no valid motor vehicle report, and said they lived at my address. So, this person does not exist, but they add him to my policy without my approval? Said it is up to me to prove he does not live here. NO, you need to prove he does! He doesn't even have an MVR according to their records! Day 5 of being told daily that they will have a supervisor call me back. STILL WAITING!

I'm trying to get a quote for my car but they required me to provide them a W-2, W-9, Pay Stubs, Rental and Renter's Ins, Phone bills and Utility bills. It is ridiculous!!! I have had auto ins from other agency, never have I had to provide those documents.

Involved in accident where other driver had Progressive. I’m in the same lane for a couple miles. Driver in left lane entered my lane abruptly and struck my drivers front of vehicle causing $7000 damage. After 2 weeks Progressive found me at fault. Now I must claim on my own insurance. Driver of other vehicle admitted fault from fast lane change. Flo is fake.

These people are absolute frauds, think twice before doing business with this company. My vehicle sustained damage due to a falling tree branch due to wind, I had full coverage, they wanted to junk my vehicle with a trumped up estimate that included parts that didn’t even fit my vehicle. The claims rep, smug adjuster, and customer service reps could care less and were hard to get a hold of over the phone and app. They quoted the job at 11K, I fixed it myself for $1,500. They didn’t give me a dime because the title is held by a lien holder and they didn’t want to pay for the repairs. These people kept me on a hook for a full month thinking that somehow they would help me. They never did, stay far away from this corrupt company. What’s the point in having insurance if they’re not going to cover repair costs.

I received a quote last year and chose the 6 month payment. Now, 6 months later the rate increased 15%. Are quotes no longer good for a year? Several years ago I got a quote via their 800 number. The next day I called back to go with them and I was told the quote was only good for the day it was given. The new quote was very much higher. Nearly $200. Shameful business practices.

Progressive is a pathetic and awful insurance company. If you want zero coverage, high rates, terrible customer service this is the crap company for you. Oh & you're better off totaling your vehicle or getting severely injured in an accident if you need any type of reimbursement. They can spend $3.5 BILLION on marketing and advertising each year but won't pay for any out of pocket expenses accumulated after an auto accident. 0/10 recommend to my worst enemy.

They trying to bully me into taking a low ball. They are splitting hairs trying to tell me that my tires have low thread, existing damage that wasn’t there before the accident. Trying to steal $3,9000. I’m paying more than $6000 a year in premiums.

Progressive Refund process sucks and they are big Cheats. I shopped with them for Home Insurance policy, they said they could come up with lower premium if I bundled it with Auto, then they come up with a very low premium for Auto insurance. Unsuspecting of their intention to cheat me I go ahead a buy the Auto insurance with full payment, and then they proceed to quote me for Home Insurance and that fails. Called the Customer Service, and they said they can do nothing about it. I cancel it my Auto insurance immediately and ask for a refund, the CS said they will only refund the amount as Check which can take up to 10 to 15 business days. That really sucks, if they took money online through CC or Paypal they should immediately refund it.

Bait and switch. When paying quote online to what is stated online, paid in full after matching policy to what I had for home and auto was 3200 for both. When after paying in full was 3200 just for auto. I thought I was a saving of 200 for both with my current carrier. Total bait and switch.

I enrolled in Progressive because they offered a competitive rate for my level of coverage. I enrolled in their Snapshot, allowing them to collect my personal driving records in good faith with their promise that it would result in reduced rates. At the end of my 6-month policy period, I received a "3 out of 5" star grade for the driving review, a pat on the back, a proclamation that I would somehow get an $18.00 discount off of my next policy, and yet my next policy quote shot up $80. I pulled the Snapshot off of my car the same day & threw it in the trash. Back to shopping for a company that's not gonna bait and switch me.

From the beginning Progressive made an error copying info from agent. This mistake was not caught till after I signed up and cancelled other insurer. It changed my rate up. Then that mistake kept causing issues trying to get app on my phone. One mistake after another.

I never enrolled in Auto-pay, but they tried to recharge the card at renewal. The card had expired, so that didn't go through. I used a separate card, and made sure this time they did not have Autopay enabled. But that incurs an additional charge (I was never made aware of this). No worries, they sent the bill for the additional amount so late (despite when they said they actually mailed it), that to pay that additional bill would also incur a late fee. So I found better, similar priced insurance and cancelled the policy. But they "prorated" the first month higher, reducing the refund nearly 10% of what it should have been. Is this somewhere buried in the complex paperwork - maybe. Is it a fee for early termination - no, as I checked that. Is it a way to screw over customers and line the pockets of CEOs - absolutely. Pick any other company.

Absolute scam of a company. Dropped me after 1 month of coverage. I’ve got a clean driving record. No tickets, no at fault wrecks. They said I can’t prove garaging. Keep in mind this is a state minimum, liability only plan. And 2 months later I get an email saying there is an over due balance that will hit my credit.