Progressive Auto Insurance Reviews

Terrible auto insurance. They will delay payments of claims with dubious explanations for delay, delay, delay!

Absolutely horrible... Took over a week for them to try and find a reason to not to honor my policy. I was with Progressive for years, had paid thousands of dollars throughout the years just to find out they are not covering us. 100% the othet drivers fault (I have the police report and other driver's admission). And YES, I PAID FULL COVERAGE FOR YEARS. I paid more in insurance than my auto was worth and still no coverage.....PROGRESSIVE is a racket. Do NOT use... This is a fair and honest warning... Use at your own risk.

I'm a Navy veteran 67 years old and work part time for a hospital. I have been with Progressive Insurance for 8 years, no claims, no late payments. My hybrid battery was exposed to much rain and water damage due to heavy local storms. Unbeknown to me, before buy it had two minor rear end damage. The body shop in the Quad Cities IL and Iowa failed to fix the right quarter panel and attach it correctly, and left a area that as the back tire goes around it throws water into the trunk and then into the Hybrid battery compartment. Where over time it fried the Hybrid battery. I've been in the trunk maybe 3 times in two years, and water never infiltrated the cabin of the car.

Canceling my insurance thru Progressive due to a outrageous spike in premiums 45 days after purchasing the policy. Found a better insurance company. Better coverage for a fraction of what progressive wants. Now they want to charge me $145 to cancel the policy for a letter that was sent thru USPS IN THE TIME FRAME THEY WANTED that apparently USPS lost.

They charge about $1500 a year for insurance for someone who hasn’t had an accident in 10 years. My $1500 a year policy somehow doesn’t include rental reimbursement. The deductible for glass is $1,000 which is a scam as a whole front windshield replacement is less than $900 for my car. I could pay $1000 a year and get better coverage that will actually pay to fix my car.

I've been with Progressive for many years. I accidentally moved the wrong month payment. They wouldn't fix it for me and now I'm in a bind. All they said is payment needs to be made or my insurance will be canceled. So not only did they not help me, they're threatening to cancel my insurance because of a mistake. Way to go progressive! Such a good company.

I have been a customer of Progressive for a number of years now (5 Plus). We have two automobiles, an RV, and Renters insurance through them. We have never had a claim up until recently when vandals broke out the back window of my pick up truck. I live in Seattle area where it has been monsoon raining for weeks and I have a huge whole in my window I am trying to get replaced. It has been almost a week since the claim and I can't even get as much as a return call or email from the glass claims adjuster to verify if they will cover or not.

Progressive is an extremely irresponsible insurance company. I've been in three accidents in last 6 years, all of which were the other party's fault. The first time, after Progressive took my case, they did almost nothing to help me. I had to handle all communication with the other party's insurance company myself. In the end, the other party covered my repair costs and rental car expenses. The second time, Progressive assured me they would actively help. I gave them all my repair and rental car receipts, but they only managed to recover the repair costs--they didn't even try to get the rental car fees covered. Their excuse? I didn't have rental car coverage. Seriously? It was the other party's fault, so the costs should have been covered by the other party's insurance.

I was a Progressive auto insurance customer in NYS for eight years. I couldn't bundle my auto and home because my home was a farm with acreage so had to insure my land with a local agency. After eight years, I had an accident in the on street parking in front of my daughter's house in Pennsylvania. In order to avoid paying accident forgiveness, Progressive changed my home address to my daughter's townhouse in PA that she purchased during COVID so that I would have a place to stay with my pets when I visited.

Got insurance paid for 6 months in advance only to get canceled because the car was in a different state than the insured person. This was expressed when applying for the insurance so they canceled us. I tried to reapply and can't get no answers. Literally left hanging in the wind. I would say this has been the worst experience ever for insurance. Nothing was held back in the beginning so the mistake is completely on Progressive.

I don't know what is happening with Progressive Insurance but they are really going downhill fast. They used to have really good customer service people, now they are the WORST!. I have been with them for 5 years, supposedly "Diamond" status - More like a piece of coal. They are useless, cause more frustration than anything else, and are totally uninformed. Oh, but they tell me my "Diamond" status gives me priority status when answering a call. Oh great, priority status to get frustrated - just what I need! And oh BTW, my "Diamond" status got me an $800 rate increase.... Thanks a bunch Progressive!!!!

They overcharged for years. I discontinued my auto renewal and instead of providing me with a refund they were court ordered to provided they added it to my account with no communication and were just going to keep it and sign me up for another 6 months without my consent. They then charge me for a snapshot device they had already received. Corrupt and horrendous business practices.

My insurance increased by $50 (17.6%) in 6 months. Was it because of tariffs? The war in Ukraine? The Iran war, perhaps? I've had no accidents in that time period, or any accidents. What caused Progressive to increase my premium? Ahhh, could be old-fashioned greed.

Worst insurance company I have ever experienced. Customer service is unprofessional, and all seem to be untrained. Only had this alleged insurance company for 5 months, and my insurance kept going up and up. Guess they need to pay for those horrible commercials. Zero stars.

If I could leave less than one star I would. My car was caught in a flash flood on October 31, 2025. Since the claim was made it has been in and out of the Volvo shop. Although I was told by more than one mechanic that the car should be totaled Progressive did not want to do that. Since my car was a 2021 they wanted to save money. They found a used engine and replaced my engine with that then found I need a new compressor then found I need a new motor starter….I just got the car back this week March 2025. The car dropped dead after being returned to me in February. I have been in 3 different loaner cars. Every time I get in the car I fear it will stall out. I would never recommend this company if I had any other option.

I have been a loyal Progressive customer and recently called to request a short hardship extension due to temporary financial difficulty while I am on unemployment and actively seeking work. I reached out two days before my due date in an effort to be proactive and keep my policy in good standing. Unfortunately, I was told that an extension could not be granted because of a $10 late fee that I was not aware of. While the representative was polite, the policy itself left no flexibility for a loyal customer trying to handle a temporary hardship responsibly.

I am so sick of those ads where the guy says about kids turning into their parents!! I'm 78 years old and NEVER did the stupid things they show. I HAD Progressive but those ads made me switch. I am not stupid nor are the seniors I know. PLEASE STOP! It's bad enough with the Progressive "gang" and that one girl's voice wants me to run from the room.

Progressive searched our identities and added my son, husband and I to my daughter's policy without consent, sent "your documents are available to view" email, and claimed it was notice for the charges.

Please read and understand money isn’t everything, especially when you go through the stressful experience that Progress insurance claims department takes you through. Every time I would answer one situation, they would come back with another and another reason to deny your claim. It was as though the claims adjusters are taught to figure out as many reasons in their mind as to why they can honor your claim. This insurance company might be cheap, but cheap is not always the best reason to change an auto insurance company, especially not Progressive. In my opinion, this company is the worst company to insure your Automobile with.

I’ve been a Progressive customer for over 5 years, but my recent claim experience has been extremely frustrating and financially stressful for my family. I was in a car accident on 01/17. I was told a check to pay off my Nissan Rogue loan with Mountain America Credit Union was sent on 02/02. When my loan was still showing open, I reached out on 02/16 at 5:30 p.m. for an update. After still seeing no resolution, I had to contact them again on 02/23 at 5:20 p.m., where I was told a second check had to be issued because the first one never made it to the bank.

I have been with Progressive for a lot of years with two cars, my motorcycle and our RV. Full coverage insurance! When the time came to honor my claim on my SUV after Firestone had sabotaged it, they sent a lady who was not interested in actually lifting the car up to look at the damage underneath and just claimed it was regular wear and tear. A knock-off company from Atlanta. The RV was cancelled on 6/30/25. Progressive felt entitled to continue to draw the money for the insurance of the RV for two more months. I had provided proof that it was no longer registered and in storage. Once they finally stopped they sent a bill my way for another $90 for anyone's guest talking to several progressive employees. Everyone had a different explanation or lack thereof.

They may be the cheapest but they are horrible. They don’t fight for their clients. They are a true meaning of car insurance is a rip off. A whole waste of money. Why pay for something that’s useless. THEY DON'T FIGHT FOR YOU AT ALL!!

This company is a scam. Kyle cousins and Andria are bad. They found me guilty of being in a wreck, and say I was at fault.. Even though I have a release of liability from the state of Idaho, which was e mailed to them. After deciding I was guilty they gave the Wilbur group the green light to go after me. I have these words in writing, from the Wilbur group as they were calling and writing demanding payment. Companies like this make insurance a bad word in my book. Shame on you all for taking people's money and denying claims, just to keep money in your pocket. I would strongly suggest people find a better insurance company.

My name is Dilma and policy # **. I am a customer of your insurance. I am a single mother, and I have cars with full coverage. I have always tried to make my payments on time even though my work hours have been cut down. My daughter who was not under the policy had an accident with one of the cars. She slid and went into snowbank. There was damage done to the car. I put in a claim in. I understand that my daughter is not covered but I was told my car cannot be repaired. I paid full coverage since August 2025, and my repairs cannot be done because apparently the car is not owned by me. If I cannot get my car repaired which I paid Full coverage I want my money back.

They are slow. I spent the first 4 days that I submitted the claim having AI asking me the same questions over and over again. Same questions with repeated requests for the photos. They said they would call, think that took 5 days. I finally made the next step only for the auto body shop refuse me because I was choosing the check vs getting it fixed... since then crickets from the agent whom is either incompetent, terribly over loaded with accounts or on vacation. The questions AI asked were not necessarily pertinent to my situation, never could figure out how to fill in the blanks and have since decided that Progressive does not care.

We had a very minor incident a couple of months ago with my stepson driving his mom's car to the store (1 mile) and due to the snowy/Icey conditions slid into someone's chain link fence and pushed down one of the post with no damage to the car. The homeowner filed a claim to fix the post and we did not file a claim due to no damage to the car. We live in a neighborhood where you can not park on the street at night so all 3 cars were in the driveway. Instead of moving 2 cars his mom gave him permission to take her car.

Trash company. Never had an at-fault accident in my life. I was hit in a school zone by a speeding car while coming out of my alley (by an illegal immigrant with no license, registration, or insurance at that). Cops come, I do everything to help the other party’s life not be ruined (my mistake) and this incompetent company finds me at fault without any investigation. Pays to total out both cars, pays other party’s fraudulent medical bills and lost a paying customer. Good job, Progressive.

Worst company I’ve ever dealt with the app tracks you even when you're not driving switch to plug in instead of app and the Damm thing constantly beeped, driving me crazy, cancelled the policy and they took my payment a few days earlier then charged me my last payment plus a 50 cancellation fee. Absolutely the worst experience of my life

A woman who had the same name as me was in an accident and was not insured. A lawsuit was filed. I was apparently reported by Progressive as the offender. Lawyers claimed to have served me papers at an address I hadn't lived at for years. Started garnishment on my pay immediately. Took me months to prove I was not a black woman living across the state in Nashville.

Called to get insurance quote and decided to go with a 6 month policy.. Gave the agent my debit card to pay for the down payment and also gave my routing and account number for auto pay following the initial debit of the down payment. When the down payment didn't come off the card I called to ensure it was paid (the down payment) in which they debited the card for the down payment (right away) but then tried to take the down payment out of the checking account after I called to pay it with my debit card. So no the money is not going to be in the checking account if I have to call to have you take the initial down payment.