Progressive Auto Insurance Reviews

I was a customer of Progressive short-lived. I would rate them a minus five if I could. A total rip-off scam... I never had so much crap from a company. I paid them full six months then they sent me a cancellation letter stating I didn't report any drivers, as I am the only sole driver, so they sent me another letter with two of the names I never heard of.

I cannot believe this company is allowed to do business. The whole damn company is a scam!

I would not insure a matchbox car with Progressive insurance. From claims to customer service they are the worst. If I could have given them no stars I would have. Horrible!!

If I could give less than 1 star I would. I was in the car with my 4 year old when we were hit by an off duty police officer who claimed fault immediately. The police were called and their report confirmed the story. However, I had a hard time getting the city he was a police officer for to return my phone calls regarding a claim, so I had to go through my own policy instead. From the get go with Progressive communication was poor, I even called the supervisor multiple times and left voicemails and she couldn’t be bothered to return my phone calls. The rental car situation was a mess and I ended up having to give the car back way before my own car was fixed as I was told I’d have to pay a huge sum out of my own pocket if I kept it longer, making it a nightmare to juggle two jobs and a family with only one vehicle. Eventually my car was fixed after multiple issues along the way, and I was told they would subrogate to get my deductible back.

A deer accident that broke off the front drive shaft and scraped up the bottom of the front clip turned into a nightmare by the adjuster whose job is to thwart your claim efforts only, by threats of fraud or legal action and denial of claim? Literally the worst insurance EVER and I have had insurance since 1986!?!

They don't really care about their constituents because they know that they are the last of the cheapest insurance companies that can do whatever they want or go somewhere else and pay more.

I was recently in a minor traffic accident with no tickets given out. My insurance company, Progressive, clearly used this as the opening to increase my rates. I had just received notification two days prior that my premiums were dropping by $28 a month for safe driving. Then this accident happens, no blame to either party determined by the police. But Progressive determined I was at fault, they just couldn’t pass on the opportunity to increase my premiums. I could tell from the first call, they had already made up their minds, and nothing I told them or information I provided matter. It was clear, they were coming after me for a premium increase.

In my experience with Progressive Auto Insurance, has been a nightmare. Over 25 years, I’ve had the unfortunate run of bad experiences with this agency. I’m hearing today by close friends how Progressive has made changes to their insurers, raised their policies 75%. That’s with no issues. How companies stay in business when it’s clear as water, the underhanded crooks will continue to take advantage of any and all their insured drivers. Sooner or later, karma comes to those who do law-abiding people badly.

I asked customer representative to cancel my policy in March. But the customer representative didn’t cancel it. And they sent $100 bill. What a nasty company.

I was looking for cheaper auto insurance, in Elkin,NC. Went with a quote for Progressive, paid in full for 6 months. Nearing the second month they sent an email bill raising it up to over $2800 more, that I now "owed" them. I have 2 26 year old Rav4's, only needing liability, drive less than 5 miles a day to work, never had an accident or a ticket, been driving over 20 years. They said "We are unable to obtain your driving record, so we are assuming you have no experience." Raising my insurance to nearly $600 a month.

Progressive doesn't handle claims when they are against them. I had a lady hit my car while I was parked, there was almost $800 of damage to it, and they denied my claim because the old lady that hit it, said she didn't. When you have them for insurance, they raise the rates yearly and when asked why, your only answer is that there were a lot of accidents in the area, so insurance goes up. If none of those accidents were mine why would my insurance go up. Do not recommend at all. Worst experience on both ends.

Stay away from this company!!! 101 questions on the phone for a fender bender??? From two seperate agents??? And still haven't heard from a claims adjuster yet??? You end doing what a claims adjuster should be doing! Like taking photos and videos and Vin # onfo...Their commercials are deceptive! I'm going to switch to a better insurance company fast!!!

I've been with Progressive insurance for over 20 years with only one large claim in that time period and a very minor one. They will now do anything to get out of a $1600 claim from when my car was backed into by another Progressive client. We even have video evidence. They DO NOT honor loyalty and they have ** coverage if you carry high level insurance.

I am writing this to warn others about Progressive’s 'hook, line, and sinker' tactics. I initially chose Progressive because they offered the best price, but just six months later, my rate jumped by 25% for no reason other than a one-time eSign discount expiring. I attempted to do a 'policy review' with an agent to see how to save money, and it was a complete trap. Even though I provided accurate info showing I’m driving 5,000 FEWER miles per year than they had on file, they used the fact that those miles are for a short 3-mile 'commute' to increase my rate even further.

VERY poor unorganized insurance company. Auto insurance rates kept changing monthly without notice (zero claims) kept charging my account for months after I cancelled my policies. I had to waste hours downloading and emailing statements to them to prove I cancelled the policies and overpaid them.... then a year later learned they sent me to collections over a past due amount that was already paid! I do not recommend Progressive to anyone.

Progressive sucks and unlike other insurance companies they add stuff on to your credit if you leave them.

April 2026. Online quote first gives you an attractive price, but when the payment option appears, your price goes up by $100 more, they use EXPERIAN "credit rating" as their reason for the increase. Imagine 6 months later. Not an honest agency. I would stay away from them.

I have been insured with this horrible company for approximately two years, premiums always paid on time. I parked my car under tree during a rain storm and water got into my car damaging my carpet and ceiling cloth in the car. Progressive denied my water damage claim. They said it looked like it was ongoing and it was not ongoing but because I couldn't show receipts, they denied my claim which I find ridiculous. They denied my claim after I paid my premium and had a covered water damage loss and they came up with a reason not to pay me after they promised to pay once I paid my premium. I have since switched my insurance and put a claim in with the state.

This company, Progressive Insurance, is the worst of the worst. Even if they made a mistake, it is passed on to you without apology. I went with this company because of promises made. Do not fall for this corruption practice. The right hand never knows what the left hand is doing. They set us up for failure. Please beware of Customer Service. Amature. If pulling your hair out is fun for you, then by all means, proceed. This is a warning to consumers. Thank you for your time.

We had Progressive auto for about 6 months now. When I signed up, I signed a contract for a guaranteed monthly payment for a year. I checked my banking account 3 months later to find they had drafted $10 more than what we had discussed, and I signed on my contract. I gave them a call, and my agent assured me this was out of their control because there was a raise in the cost of insurance, and according to the contract, they can make changes to the policy without notifying me. Alright, no problem. Last week, I checked my bank statement, and the draft amount was $40 more. I was furious. I haven't had any wrecks, tickets, citations, or anything else on my driving record. I called and was informed that something named CLUE informed them I had a licensed driver living at my address who was not on my policy.

Very unresponsive when called with questions, claimed I had an outstanding balance for a vehicle I never owned, under a name spelled wrong in a town I never lived in. Wanted me to do all the legwork before they would open a fraud investigation. Advice - avoid them at all costs.

Progressive would not insure me; they use a company called LexisNexis to generate risk factors and provide a background and MVR check that potentially go back further than the FCRA allows. LexisNexis has several lawsuits against them for faulty information and frequently makes mistakes. I haven't had a traffic violation in 13 years and only 1 at fault accident where nothing was paid out, and I'm deemed high risk to them. There is no telling what LexisNexis reported to them.

After starting my policy they charged me for excluding a room mate that has no license and never rides with me and asked for pic of my truck and registration without me knowing I had to so they cancelled me policy. Why didn’t they do this from beginning so I know what my actual payments gonna be. Went from deposit 143.00 to monthly’s 118 to 180. Then 167 after that wth.

Stay away from Progressive. The worst customer service EVER. Plus they are corrupted. I was in an accident, it wasn’t my fault where the other didn’t had any insurance. I had full coverage. They paid me and raised my insurance for $30 back in 2009. Then a few years ago a different problem. They are a great legal scam.

Terrible experience with them. Charged me after I cancelled, and then quoted 10 days to get my money back. Handled the claim terribly. Charged me too much for the vehicle and then undercut the value when they needed to pay. Then jacked up the rates exorbitantly. Automated the claims process such that when you wanted to talk with anyone about your claim it was a pain and treated us like crap. I do not recommend.

I was taken advantage during financial crisis they added someone to my policy without notification though they claim they did when we told them about the mistake we were told when they remove them we would be paying twice as much as before. Do not use them. State Farm treats you like a human.

With Progressive Insurance I see that we don't have any laws in the United States. My adjuster did all that I asked her not to. Mrs Roxanne ** have crossed all my human rights all my personal discresy. This is worse insurance in my life that I ever deal with. I have experience that Mrs Roxanne crossing every business and personal law threads me at this case. She did nothing positive to help me with claim so far. This lady is ignorant crier hungry criminal. This lady have 0 attention to help her clients. Her manager is bigger joke than her. This is organized crime organization not insurance company!!?

Progressive is a fraudulent company and they find ways to increase their profits by scamming customers stating that policy rates increased because firms aren't being submitted in time. I got a updated policy because my old policy during renewal the rates increased so I surfed the web to find out that they were offering a lower rate. Why I didn't receive that in the first place I'll never know. We'll I got the new policy with the discounted rate that excluded my daughter since she had her own coverage. At no time did the representative tell me that I needed to sign a exclusion form. I received a form in the mail asking me to sign the paperwork stating to exclude her. I uploaded the signed document to their company but they said they needed all the paperwork not just the signed copy so they needed to resend me another form by mail again.

I had a rock come out of dump truck and break my windshield. The claim was denied and I was on the hook for repairs. Progressive did nothing to mitigate between insurance companies. They lost a customer if a few hundred dollars. Avoid at all costs.